American Home Shield Reviews

AHS gives me peace of mind knowing that I have that insurance. I got to them some time ago and they had to repair my washer. I called over the phone and the reps I talked to were courteous. But the time frame of getting through to them is a problem. Then, the tech came right away and he found out what it was. He said he could repair that and he did that quickly. And I haven't had any problems since.

The washing machine wasn't going through the cycles. It was good to use the AHS website to file the claim. Then it took about 48 hours for the Martin's Appliance Repair to come out. Their technician was talking in Spanish but he showed me the part that was messed up. Then he contacted American Home Shield about getting an order and it took about a week to get it in. Now, the washing machine would go through the cycles and the clothes were clean.

I go online and submit a claim then a couple hours or so, American Home Shield will give me a call and let me know what company’s gonna be reaching out to me and schedule the date. I had issues with my AC unit, but it turned out to be a vent that needed to be replaced in the unit in my attic. The contractor was very professional. They answered all the questions we had and told us what we needed to do and how we could prevent things in the future.

Our pool pump failed and my husband put in a claim with AHS but they didn't send out the claim correctly to the company. My husband had to call back AHS to have them send out the correct information that he pushed a claim through. The company was able to do exactly what we needed them to do once they got the correct information. The contractors called us to let us know that they were on their way and how far they were. They got here on time and once they got here, they went out there and fixed the item. They did what they were supposed to do. My husband was satisfied.

Updated on 10/16/2020: I wrote a review on 10/11. I received a reply that someone would be willing to help me resolve the issue. I responded, yes, please, and asked how the person would like to connect with me on 10/13. Now, 3 business days later, still no reply. So now I am writing another review to try to get AHS to follow up on the same issue, again. I have been trying for over a month to get some help.

We had been out of hot water for about two days before Plumb Genius could come out. They came out and they told us what was gonna happen. They needed to put a new hot water tank in, but it was gonna be like eight days till they could put it in. That was not gonna work because we hadn't taken a shower in two days and we weren't gonna go another eight days without a shower. I called AHS and asked them if I could use my plumber. I knew that my plumber could get it done in a quicker fashion and they did. They got it done the next day. They had to bring several things up to code and I paid the $1,600 bill. AHS authorized a $495 payment, which is a poor business dealing for a hot water tank and installation. And I have yet to get my $495. It's been about three weeks. I'm upset with AHS and I was disappointed with the dollar amount that they authorized.

AHS's contractor Street Plumbing changed our toilet valve the same day they came. That fixed the issue we had. Everything went okay. Submitting this claim online was easy.

When my air conditioner went out, I scheduled my appointment online and paid my deductible. Before the end of the day, American Home Shield had someone contact me to schedule an appointment for them to come out and look at the AC unit. The person they sent was wonderful. He was so professional, very considerate, and quick. He fixed the problem, and the whole thing was a great experience. I've had American Home Shield for eight years now, but I've only made one other claim and I don't have anything negative to say at all. I have recommended to friends, and they're happy too.

We had a leak in two of our showers. One didn't seem like it was putting out pressure, so we thought there was a slight leak. The technician fixed it, which had something to do with the shower knob so it was an easy fix for him. The other one looked like it was leaking from the wall. When he tried to take it off, he snapped off the showerhead, and then he ended up having to take a big chunk out of our wall and capping it off. The technician was very nice and apologetic about it. It still leaks somewhat, but we just went ahead and put a new nozzle on. Every now and then the showerhead drips water, but it's okay although I would’ve liked for the entire thing to be fixed.

The contractor was scheduled to come Wednesday to fix my garage but he didn't. He had some kind of an emergency job he had to do. He's coming tomorrow. I called him once for my toilet and everything turned out good. He had to get a new toilet in. He's very nice. I've had a good experience with American Home Shield.

It's easy to submit a claim to American Home Shield. The only thing is they outsource everything, and so sometimes the language barrier is a little difficult to overcome. But I've never had to escalate it. It just takes a little bit longer than normal just to resolve an issue. Handyman Cooling Service came out on my most recent claim. I had a leak in a faucet. They had to order a part and come back. We've been happy with American Home Shield. We've been with them for a long time.

We had two leaky faucets. Prime Plumbing Services fixed one and the second one needed an extra part. We just had to get a replacement faucet and then they installed it. So, both have been fixed and are working great. The plumber was courteous, prompt and seamless. Having American Home Shield makes you feel better that if something goes wrong, they'll take care of it. If we have a problem, I easily book it online and they promptly have someone assigned. Then they come out and rectify whatever the issue is. So far, everything has been good and we've been pleased.

My recent claim with American Home Shield went well. The contractor came and fixed our AC and now it is working. Last July, my AC went out as well. The contractor was late and not as professional. But it did get fixed. But this guy was perfect. He came the next day and within the timeframe he was gonna come in. I'm satisfied with American Home Shield.

The garage door would go down halfway and then come right back up. The technician from Flash Garage Door found the problem. The sensors weren’t lined up properly and he came to find out that it was a spider web in front of one of the sensors. When the wind is blowing, the spider web is blowing. So, it’s showing that somebody’s in the way of the garage opener. It was very professional what the technician did and he pointed out some things that I could do to prevent stuff from happening. It was a very good experience with American Home Shield.

When I called American Home Shield and talked to them when my air condition water pan was filling up, they were very professional and helpful. I left it up to South Belt AC & Heating when they would come out since they have other clients as well. They came, fixed the problem and thus far, it's been very good.

I had heard about AHS from another friend and they were everything I expected to be. My refrigerator was not cooling properly and the ice maker wasn't working. The technician came to check it and told me I had too much in the refrigerator and I need to move some back so it could get some air. I still see a little water on the shelves, but I have no problem with the technician.

I had two contractors. One was for the update of my heating system getting prepared for the winter and the other one was to do a repair of my air conditioner. Both my experiences were fine. However, on the one that was supposed to repair an issue that was malfunctioning, I ended up having to re-call them. They came out on Monday, spent 15 minutes and said I was good. I had to call them back on Wednesday because it wasn't done correctly and I still have the same issue. I'm in the process of waiting on them. When I called Wednesday and got a response, it went through and contacted the service department but I couldn't get an appointment until today, Friday. Needless to say, it's almost 85 degrees in my house which is unbearable especially when it's 88 degrees outside.

I called American Home Shield for a regular pre-season maintenance. Air-Rite Heating and Cooling called me within 24 hours and I scheduled it. They're always wonderful for me. I would recommend Air-Rite and I would recommend American Home Shield with caution. The representative that helped me with Air-Rite was perfect. But the other representative did not settle anything. They kept talking around the issue. They did not resolve it. It took me nine days to finally get someone who resolved my issue within less than 30 minutes.

When I submit claims to American Home Shield, I do it online and they call me. I sent one for a garbage disposal failure and it was handled great by their contractor Summit Plumbing. Having this warranty is a good idea for people depending on how handy they are and what risks they wanna take. I have a house that has a lot of complex appliances so AHS's warranty works for me.

Gotta Plumber came and did the sump pump. It wasn't working at all and they replaced it. The technician was very professional and he did it in one day. I also have a claim for the dishwasher and it's not completed yet. The contractor had to order the part. They just called and said the part was in, and they're coming on next Friday. American Home Shield gets things done. I appreciate it and I like it. I tell my friends when they say something's broken, they need to call American Home Shield. They pay that monthly payment and when a tech comes out, it's $75 to file a claim but you get your stuff done.

Submitting the claim to American Home Shield for the refrigerator was awesome. It was a four-door refrigerator from Samsung and it was a problem refrigerator because it had several air compressors but my freezer wasn't freezing. Sears came out three times and then, a Samsung representative came out because Sears said it was beyond their capability. The refrigerator was replaced and AHS gave me a good price, which was $2800. I decided to get the refrigerator that only has an icemaker and not worry about all the bells and whistles on it. Because the more you get on something, the more trouble you have. So, I went with a $1800 dollar refrigerator instead of a $2800, which is what they gave me though I paid more for the refrigerator I had. It worked out but I had to call the reps several times. They didn’t speak with me as far as keeping me updated.

We had a refrigerator that went out and one was having a problem with the ice maker, and then the dishwasher. Cooper Appliances came out. The guy was nice. He said there was nothing that could be done with the dishwasher. It was just a bad dishwasher. The refrigerator inside with the ice maker had problems with the ice maker. And it was a constant problem with that brand of refrigerator. They won't fix the ice makers or recall them. And then, they did a quick fix on the refrigerator outside, which wasn't working. But it was something like a starter or some piece on it that starts the compressor. He did a quick fix on that. And then, they said they had to order a part for the refrigerator inside and another part for the one outside.

My most recent claim with American Home Shield was for a problem with the toilet. At first, I had a hard time doing it online. I finally got the right page and filed it online. The contractor came out. They were very professional. They had called ahead of time to find out what was wrong and gave me information over the phone. They called when they were on their way. There were two of them. They went in, checked it, knew exactly what needed to be done, went directly to work, got it done in a very short time, had me sign for it and advised me if I had any problems to let them know. I was happy with the ordeal.

I called in a claim for a dryer to American Home Shield. They gave me a couple of places with whom they were trying to see if the job at my place could get done. The tech they sent was excellent. So far, the dryer has been working well. Another tech sent by AHS also came out for my refrigerator issue. He was able to fix that as well. Both the techs they sent were very professional. I'm satisfied with AHS and I've given their number to two people so that they can call in to see if they want to try it.

It’s been years now since I've had American Home Shield. I like it because it saves us money. Things are not gonna last forever especially appliances. It's nice to have a backup, somebody that you can call, especially at our age because we are all senior citizens. It helps because there's no one around to help. I really do rely on them.

My washing machine wouldn't spin. I went online to submit a claim to American Home Shield and found their process extremely easy. Their system told me that I can expect their contractor in three to five days. They sent Quick Fix Appliance Service. However, the process took a little longer 'cause they had to order parts and at the time, we had a big storm. Eventually, they put a new electrical board in my washing machine and repaired it. Before that, I had to go to a washeteria. The repair helped greatly. I've been with AHS since 2012 and when I had an issue with them, they rectified it quickly.

After I flush my toilet, it would just keep running. It had been continuously running for a couple of months now because I didn’t know how to fix it, which was making my water bill high. I called and told AHS about it. They called the plumbing company and set up an appointment. Nussbaumer Plumbing came out and I told them what was going on. They fixed it and stopped it from running. Two days later, I had to have AHS send somebody out to check my furnace before I started turning it on, to do a safety check, and that worked out well. The only complaint I have is that for those two visits, it cost me $175, plus my monthly payment that I’ve been paying every month for years. I feel as though that plan, $175, neither one of the companies wasn’t here for an hour. It should be lower. That’s ridiculous for it to be that high. But then I’m glad I have a house plan so if anything goes wrong.

Our AC had a leak due to wear and tear. The service was good and North Pulaski Heat & Air met all my expectations. They had to replace the AC. There's no more water leak. American Home Shield has been beneficial whenever I've used it. But hopefully the inspection fee doesn't go up.

My first issue was that my air conditioner went out. I have medical issues and I was without air and it was 95 degrees for six weeks. American Home Shield finally got it fixed. The air conditioning unit had to be replaced. But it seemed like they had to have several people come and look at it, and they had to discuss it. Then they had to order it. It was six to eight weeks for me sitting in the heat because they didn't wanna let the serviceman fix it. Then the last time the guy from Superb Heating was out, he said it was a gas valve. He knew what was wrong with it and fixed it the same day. I talked to several of the servicemen and they said most of the home warranties were the same. Then I talked to my daughter who has American Shield and she had the same issue with her oven. It took AHS three months to fix it.

The dryer was turning but it wasn’t heating and I used the online system to submit a claim to American Home Shield. There’s an automated system that comes and tells you that they'll reach out to you and also lets you know you could call them. Since it was just a dryer repair, I waited for them to call me and they called the next day. It wasn't a big deal. The contractor, A’s Appliance, was good. They scheduled properly, stuck to their schedule and gave us the courtesy call before they got here. With the COVID stuff, they had mass compliance and was courteous and quick. We liked them. The repair saved us probably three hours of laundry time while we were arranging to get a new machine or getting a repair otherwise.

I had a plumbing issue in the bathtub and when I did a claim with AHS, the process was easy and extremely simple. I went online, put the request in, put my account information, and they took it from there. They assigned someone to come out. Then they called us and scheduled the repair. Then they came out and fixed it. All in all, AHS has been fine for me.

We called up AHS the first time and the guy came out, checked the system. He cleaned out the drain and said it was okay. When I came home about a week or two later, I decided to change the filter on it. Then I noticed water was coming down onto the filter. So I called AHS again and had them send the contractor out again. The second guy that came out found out exactly what the problem was. Then he sent some other guys out who had to completely take out the coils and clean them. But it's working fine now. The three different guys I dealt with were all good. They were very courteous and told me exactly what they were gonna do and how they were gonna do it. They also told me if I had any questions, I had 30 days from the time they fixed it and that I could call them if I had any problems. They’ll come back out and take care of it. Everything was good with them. AHS has been taking care of me pretty good.

When Precision Door came, they were efficient and very professional. My husband dealt with them and he was very pleased. So that was all good. It was easy submitting the claim. I am a Realtor and when I bought the policy for myself, I was told that for X amount of extra money, I can also add to my policy something for the electronics in our house. Whether it was computers or stereo or speakers, it would be covered by the policy if they went out. So I added that to what I ordered. As soon as we moved in, the speakers went out in the house. I called American Home Shield and they said I have to call another number. So I called that number and they said, “Oh, well, this policy doesn't go into enforcement until 30 days after you've lived in the house.” Then I found out that the speakers and the stereo weren't covered at all. So the policy was a waste of money. I should have never bought it in the first place. But it does cover lightning strikes.

For our most recent claim, we had a door to a washer that was broken. The hinge was broken. The claim was easy to submit. We've had Brooks Appliance in the past and they're not our favorite repair person. They're a bit slow about doing the work, or when you tell them what is wrong. They knew exactly before they came what was wrong. And we were like, "Well, you can just order the part." They had us to submit the picture, but they still came out and took two weeks to order the part when I had already explained it and they saw the picture. Also, it took a process for this person to come out. And it took two people to come out and do it. You put the hinge and then the screws. It wasn't a hard process. They were not the best people for a repair. Other than that, the door now works great.

The heater was making some odd noises whenever we would turn on the hot tub. It really was concerning to me, so I called Home Shield and talked to them about it. They said that they'd send some folks out to look at it. Platinum Pool Care contacted me shortly thereafter, and then we set up a good time for them to come by to look at my system.

My dishwasher was having two issues. The control panel wasn’t working and then there was a leak coming out of the bottom. Getting an appointment was incredibly easy. I had a next-day appointment. The guy showed up on time. He ordered the parts and the parts arrived today. I just have to wait for the guy to come back. But the only issue is that he's not gonna be able to come back for a month. He said that I'd have to call back to American Home Shield to get us an earlier appointment. But American Home Shield has been pretty straightforward. I had a great experience.

I submitted a claim for a refrigerator repair to American Home Shield via their web portal. Their vendor called me to schedule an appointment. The techs sent were good. They evaluated my problem and tried to fix my fridge on the spot. We had to call them back though because the door was not fixed right. They had to reorder a part and come back. AHS and their contractors were responsive and their claim process was easy and smooth.

The claim for the heater was good. It's been fixed and we are very happy with that. Besides that, the gas did not start and they showed us how to start it. However, the current SR has been going on for a while. We have opened it on October 1st or 2nd. It was the issue about the stoppage. There is a leakage in the restroom for the sink. It has been assigned to some other plumber and they did not show up. Then it has been reassigned to Honest Plumbers. They came and fixed the stoppage but did not fix the leakage. They said the description they had was not matching.

When we purchased the home, our realtor said she was going to get us a home warranty. We've purchased several homes over the years and you get a home warranty but it's completely useless. We rarely used them or when we did use them, we didn't get very good service. I started researching online and American Home Shield, by far, had the best ratings. I told her that I wanted to go with them. We got our first year taken care of then I re-upped again here in September to do another year. We'd definitely recommend them and I've written several reviews and said just that. In fact, I had somebody from American Home Shield write me an email saying that he was very impressed with my review.

DCS Solutions came out for our AC claim and they fixed us all up. They were really quick to respond and the tech worked really hard to get it done. He was really nice. Also, he wore his mask the whole time and was keeping his distance. It's been good with AHS so far and I appreciated the quickness of the way everything happened. We have a 1-year-old and it was super hot in the house.

I had an air conditioner that was leaking and I called American Home Shield for the claim. Within 24 hours, they had a contractor call me. The technician came out, diagnosed it in a few minutes and fixed it. It was the only time I've ever used AHS and it worked out fine.

I made the claim to American Home Shield for my hot water heater on Saturday and it was fixed on Monday. Dealing with the AHS rep was excellent. Everything went smoothly with the technician who came out and they were in and out in no time. Since then, the water heater has been working great. I've told people to get AHS.

We were getting a reading in our thermostat that the system was not operating. We thought that it was a thermostat issue and I had done all the do-it-yourself things that I was instructed to do on the webpage for the utility company and that didn't seem to solve the problem. So the next thing was to call the American Home Shield to do a service call and they sent a team who was very good. The two fellows were very professional and they were using proper pandemic protocols for masks. They analyzed the problem and took care of it. There was something outside and something inside that needed to be replaced and they replaced them. Then the AC has been running ever since. We continue to be satisfied with the service we get and the value of the contract we signed with American Home Shield. We've told people that we have American Home Shield and we've had a good experience with them.

I just bought the home in August. I had not even stayed a week and used the dishwasher a couple of times. I had noticed once that there was some water on the floor. The next time I felt it, there was water all over the floor and it would not go out. Action Appliances came out and they were out of Russellville which is out of town. They were great. The guy told me that it was an older unit and the motor had locked up. He recommended replacement.

Affordable Services came out because the washer seemed to not be rinsing out or spinning out the water. A plumber said that my shut-off valves were stuck open but when he did it, it shut off the water. I was trying to figure out about the ventless dryer but the technician said he couldn't look at the vents because I'm in a condo. Then he asked me about the settings and checked it all out. Everything was good. The technician was friendly and very thorough. I’ve lived in the condo for two years and I haven’t ever had it maintained. So, I wanted to make sure that everything was good and the water wasn't stuck open. Everybody I've gotten from American Home Shield is very knowledgeable.

Every call we've had with American Home Shield, two on the AC and one on the toilet, has been top-notch. We had a leak on the tank of the toilet so a guy came in and replaced the bolts and the bushings, tightened it down and got everything done pretty quick. He was really good, very informative, right on time, and got the problem fixed. He was a very easy person to work with. He listened to my problem and took everything into consideration. He was very pleasant and very professional.

My poor son was here doing his wash but the washer was stopped up. He turned it off and we had to clean all that up. He wrung out his clothes the best as he could and put them in the dryer. We thought that the washer was broken and we asked for a company for it. We just told them it was a blockage and a guy came. It cost us $75 but we found out what was wrong. The washer had just been blocked up. The guy found out what was wrong and helped us and asked us questions. The guy just spun it out and took the water out of the washing machine. It had cleared itself back by adding the clothes. Everybody was great. We’ve always had good luck with American Home Shield. We've had them for about 17 years because we've had it at the house before here and we've been very pleased with them.

We had a plumbing issue with the bathtubs. There was a 40-minute wait time for a representative to come on when submitting the claim. After that extended wait time being on hold and waiting for a representative, I went ahead and tried the online thing. Then the contractor called me the very next day and set up an appointment. The appointment was just a few days out. Then on the day of the appointment, they sent a reminder and the plumber showed up on time. The job was bigger than he thought it was so he had to come out again. But it was the very next day and he was able to get everything taken care of. It has been great. But now, the faucet is dripping. That wasn't part of the initial work order. So I'm gonna have to place another call to have somebody come out and fix that.

American Home Shield is the best. They're superior, stupendous, and spectacular. I love them and I've been with them for years. The claims process is awesome and fantastic.

I was having issues with a booster pump for the pool. I made claim and I did everything online. That was fine. I got a text later that it had been assigned to a local contractor and it was taken care of within a week. It was good. The contractor was on time and was professional. He got the job done. When I had an air conditioner issue, it was the same thing. American Home Shield assigned the claim to a contractor within a day or so. They were out within a few days and it was fixed. I've been very pleased.

I called in when I submitted my claim to American Home Shield and it was simple. They gave me a number to call and I made a reservation with the electrician. I missed them the first time. I had to reserve again because I didn't hear them ring the doorbell. So, they came back a week later. The electrician checked the oven and found out that it was a light or switch. He went out to his truck, got the part, came back, fixed it and then left. It was all within 30 minutes. Since then, the oven has been working great. I've been a member for almost 10 years now and I enjoy American Home Shield. I have recommended them to friend and my friend has them now too.

Automatic Control Corp was very nice and quite prompt to the appointment time. The air conditioning had been off the whole weekend. So we were kind of anxious about it. When they got here, the analysis was that we had a shorted wire in the communication line between the outside unit and the fan inside. In other words, the air conditioner itself was capable of making the air cold, but it wasn't circulating. They fixed it. It ran when they left and we were very pleased. They did not charge us beyond the $100 service that we paid American Home Shield.

My son got American Home Shield for me and it went wonderful with Oak Valley. The guy explained some stuff to me that I didn't even know about. He was really good.

We've had several deals with AHS and they are very responsive. They say they call within a certain amount of time and they always call. When you first make your claim, they get back to you very quickly. Most recently, one of the ground fault outlets wouldn't reset and we kept trying to reset it. It affected other outlets around the house. The technician came and immediately diagnosed it and determined it was faulty. He replaced it very quickly and did a good job. We also had a refrigerator which is about 14 years old and AHS's contractors came at least two times for it. They also came just recently and repaired the icemaker which they also did a good job and it's working right now. They replaced a faulty kitchen faucet and a couple of years ago, they came in and replaced the coil that had frozen up on our air conditioning unit. It was excellent and it's well worth the money we pay.

Even before the virus, American Home Shield's staffing is horrible. You’d be on the phone for over an hour. And then, I was disappointed in several accounts they had on certain appliances. My daughter had a claim and we were all on the line for over two hours. It was terrible. American Home Shield was gonna pay $600 and something on the claim. But my daughter was gonna have to pay $1,700 dollars. That was crazy. We just had an all-around bad experience and I had actually talked my daughter into taking out the coverage. I've already got another warranty with another company and hopefully, my experience will be better than this.

American Home Shield's tech from Appliance Works came and he had all the parts. He put them in but then realized that the parts he brought were wrong. He took them back and came back again with other parts. He put those in and everything worked. After he left, I found that there was a squeak from the parts that he replaced. I called and Appliance Works' tech came back out. Now, things are working perfectly. Overall, their service was excellent. So far, things have been great with AHS. Submitting claims to them has been easy.

I submitted a claim with AHS because I have an issue with the bathtub drain. The water doesn't go down. It does, but it takes a really long time. Right when you turn on the shower, it's like filling up already. But I'm still waiting for the contractors. They had to reschedule. They were backed up or something. But the service of AHS has been good.

Everything's going perfectly. We haven't had a problem with the AC since Air Creation came out. They did a good job. American Home Shield is worth it. I feel good about the service. But I feel it’s almost now that we have it, everything’s breaking. Each time, I gotta pay $100 and in most cases, I don't know what to do. Right now, our microwave is on the blink. It's ether buy a new microwave or pay $100 for them to come and look at it. I can’t buy the type of microwave we have for $100 and the fix is maybe something simple.

I was having an issue with my crawlspace boiler which I thought was very noisy. Scheduling an appointment with American Home Shield was easy. I just click things and submit. A tech from Cozy Comfort Heating and Comfort came. It turned out that what was noisy was my sump pump. Still, while the tech was at my place, he tuned the whole boiler system for two hours and worked on it to make sure that it had the right pressure and water in for the steam heat in my home to be circulating properly.

Our garbage disposal was not working, and a clog occurred because of that. So, there was a huge leak. It was leaking all out from underneath my kitchen cabinets. Because of Home Shield's 24 to 48 hours for someone to respond, we were without a kitchen sink for a week. The technician came out from Patriot Plumbing two days after I reported it, and replaced the garbage disposal and said that he didn't have a snake that was long enough to dislodge the clog and they would have to get back with us. The garbage disposal that they took out was a very nice garbage disposal with a horsepower, but they replaced it with a half horsepower. We weren't pleased with the product that they replaced.

When the appliance people came in, they told me that they couldn't take my refrigerator apart because something was wrong with the valve that connects the water to the refrigerator so then I needed a plumber. I used my American Home Shield and they sent out the guy from J-Star. He was really good. He came out and looked at the problem. He didn't have what he needed on the truck so he ran to Home Depot. In about two minutes, he was back, fixed the problem and we were good to go.

Contractors came out a couple of times here. The first time they did, I had to pay $300 for the Freon. Home Shield doesn't cover that. The last time they came out, I thought this pipe was for the AC, but it wasn't. I thought the AC was only supposed to be out here dripping. So, I wasted my $75 for that because there was nothing wrong. The tech told me that it's not part of the AC. He went up in the attic and told me he didn't know what that was.

My oven was broken and it was not heating up. AHS's tech from Hornet Appliance came to change a component. He was on time and professional. Everything went great and within 20 minutes, everything was done.

Two of technicians from On Time came out and they looked over the plumbing issue. They found out the problem relatively quick and fixed it. I was pleased with how they handled everything. They had their mask and they tried to stay back while they were talking. They backed off when I opened up the door and had a good distance away from me. They did everything they were supposed to do. We’ve used AHS a couple of times now and they've been real good. When I thought the garbage disposal was going out on me, they got somebody lined up to come out here. The only thing I can squawk about is that you pay an arm and a leg for the service calls half the time. The guy who came out for the garbage disposal did a good job but it was a $100 service. You can buy a brand new garbage disposal for that.

The first guy from Dempsey Oil who came here was a scam, con artist, rude, and inconsiderate. I thought we were never gonna that company again. But after talking to American Home Shield and finding out that Dempsey has been in business for a very long time, and it was one bad apple, I said that I could give them another chance. Dempsey Oil said they let go of that employee that we had issues with. Since then, they sent a nice gentleman to my home who actually helped me with my plumbing issues. So even though it was a nightmare of an experience to begin with, it ended up being a pleasant experience after it was all said and done. The guy told me he fixed what he could, and unfortunately, under American Home Shield’s policy, there were some things they couldn't do. It's my contract. I had to hire a different plumber on my own for some other stuff.

My experience with submitting a claim with AHS is okay. But the $100 is a lot for a service call to me. Also, some things aren't covered under there like they should be. For instance, when you're going to get a stopped up toilet, you got to pay for them to lift the toilet from the ground. I don't appreciate that after paying all these years of American Home Shield. It's not the best. But for the most part, they're pretty good. The contractors that came recently for the AC were very professional. He said he checked in the air came on and the heat came on, but when I tried to turn the air conditioner on yesterday, I couldn't get the thermostat to turn off. I might have to put another order in.

I filed two claims, one for AC, one for faucet repair. Both declined because of the MANY EXCEPTIONS in the contract. The AC would have been repaired... but only if I paid $3,000 for new refrigerant. I found out from a friend who does HVAC work that their company pays about $200 for the same amount of new refrigerant. The faucet repair was declined because the service contractor provided incorrect information. The plumbers would not talk to me and they wouldn't even answer the phone when American Home Shield called them. I spent 3 weeks calling American Home Shield to ask for a second opinion and kept getting the run-around.

At the beginning of August 2020 I called AHS for an issue with standing water in the sewer line that is originated from laundry room. Brick Street company was dispatched and tried to unblock the standing water. They stopped the work, stating that cannot be determined what is causing the blockage because they cannot see behind the standing water - the pipe being either broken or blocked. The plumber stated that he needs a camera in order to determine the nature of blockage. So, while the determination of standing water could not be made, AHS closed the case and denied the compensation on the reason that inside the sewer line are foreign objects - which was in contradiction with what Brick Plumbing stated. In fact the Brick Street Plumbing did not complete the job they were required to do.

I called AHS when the oven wasn't working. They said it’d be about 10 days for somebody to come out. Sears came, looked at it and they fixed it. It worked for a while but the thing threw a fit again. The last time that the tech came, he was calling and trying to get parts. AHS told him that they would send him a part, but they didn't have the other part. He told them that there was no sense in sending one part because it was not gonna work if they don't have both parts. They had this conversation back and forth. They did send a part, so it still didn't work.

Frontier Appliance's techs were friendly, nice, and got the job done quickly. They also had their masks and stayed away. All in all, my experience with AHS has been great. The service calls are quick and they're also saving me money because some of the repairs are going to be more than just $100.

Our water heater had busted pipes. AHS sent out a tech and he took care of it right away. He was good and I have no problems with his work so far. Other than that, submitting claims with AHS has been easy for me. I read some of their reviews and they don't have a lot of good reviews. But I've never had a problem and my husband said we’re renewing our contract with them. He’s out of the country and I have to deal with things myself, and most of the time, he’s on deployment so it’s making it easier for me.

My hot water tank was making such loud noises. You could hear it everywhere in my house. The tech came and cleaned it out. Then the outdoor water faucet wouldn't shut off and he fixed it. When I submitted a claim to AHS, I had to wait a long time on the phone, but it was okay. Then they sent somebody in about four days. The AHS rep was very helpful because they didn't have a plumber available at that time. But she assured me they would get somebody. So that was good to know. The tech was very nice. He explained everything to me. He had a mask on and he was very professional.

It's very convenient to have AHS. Submitting claims with them is pretty easy and I do it online. Right now, my refrigerator is broken and it's been like that for a month now. Initially, the tech that they assigned to me, WCU, wasn't going to be able to come out for a week, so Icalled someone in to come and do a diagnosis on the fridge to see if I could just pay out of pocket. But because it's going to be $900, I wound up calling WCU back and having them come out to do a diagnosis. Unfortunately, it looks like there are two things that are wrong with the fridge. So, I'm still waiting for it to be fixed because they've had to order another part. Other than that, AHS has been fabulous. When the techs replaced the part that they initially thought was wrong and the fridge wasn't working the next day, I had to call and have AHS reopen the work order. And that was very quick. They took care of it and apologized for the inconvenience.

The guy from Chris' Appliances was fantastic. He was knowledgeable, timely, professional, he knew his business, did the work quickly, and was gone. I'm not happy with American Home Shield though. Just getting Chris out here was a real mess. The first provider they sent was GE. They ordered a part. They kept delaying, and it became a three-month process of getting the part. I requested someone else. I had to threaten to cancel my subscription to get somebody to change to a new person. Chris, who came out, got the part ordered, and he changed it within three days. I didn't like that I was told, "I'm sorry, you just have to wait for the party to come in from the first people. We can't change who comes out." But the customer service rep's attitudes are okay and they're courteous enough. Also, the coverage, so far, is okay.

We had a leak in the shower for so long and Plumbers was able to repair the problem. They're amazing and very professional. Submitting the claim for it to American Home Shield was very easy. I just sent the request, and then we set an appointment with who was going to do the job. I really like that Home Shield sends me the notice when the contractors are coming to my home. They tell me the timeframe and send me a notification on who's coming, their picture and the arrival time. It's perfect for me.

The freezer part of the refrigerator was leaking water inside and coming out of the front door. Water was flooding the door. Once the tech got there, he identified that it was a clogged drain out of the icemaker. He unclogged it and it's working so far. This particular service call went well. But that has not always been the case. I have been really close to dropping the service many times. I've had AC services go bad and plumbing services go really bad.

I had a light that was flickering on and off. I called AHS and told them that I had a light that needed to have some work done on it. The process was very easy and I didn't have any waiting time for them. The rep gave me the claim number and the number for the company. They called within 10 or 15 minutes after I hung up. I was also very pleased with the techs who came out. The first time they fixed the light, it was out that afternoon again. So, I called and they reopened the claim. The company called me and set up a date for them to come out. They came out again and fixed it. Now, my light is working perfectly.

My air conditioner inside the house was making this crazy sound. The young guy from United Air Temp came in, looked it over and said something was broken. He sent it back to American Home Shield, and he came back and fixed it. He was excellent. He walked me through the entire thing. He even showed me the parts that he replaced. I like calling in, but when I called American Home Shield, it was such a long wait that I ended up doing the claim online. What I ended up doing was once American Home Shield gave me the number to the company, I called them myself.

I had a plumbing claim and an electrical claim with American Home Shield. I called and told them what I needed and the repairs that I thought I needed. They set it up and the repairman came out. He was good. He was able to fix everything that I needed him to fix. In one bathroom that I had a little problem with, he told me that I might have to report that one to my homeowners insurance for the damage. Everything else has been working fine. We have really good experience with American Home Shield over the years. I'd recommended them before to friends and family.

The reason why we keep Home Shield is because of how easy it is to file claims. We've had our refrigerator and dryer worked on. We've had our stove and a fan replaced. Recently, the handle broke off of our microwave in a freak accident. Clutch Appliance Repair has come out and worked on other things before. They were amazing. The tech just fixed the handle. Home Shield has been awesome. The lady called me about renewing, and the price had gone up a bit. I was like, "Is there anything they can do?" She was able to give me a bit of a discount. Every person has been professional and on time. Our issues have been resolved in a timely manner. Even when Home Shield had to order our new stove, we got it within a week or two. So, we're pleased and we would definitely recommend them to anyone else.

The AC unit outside wasn’t kicking on. We had no cold air on our AC, so we just went ahead and put in a request for the service. It was pretty easy to do. We did it online. The only thing is the timeliness of the appointment. On Time Plumbing & Heating does service on the weekends, but they don't do it for Home Shield appointments. That added a couple of days onto our thing. After that, they had to reschedule and move it back a couple of more days. Other than that, the tech was good. He was friendly, able to isolate the problem quickly, and able to fix it without any extra day down, because it was a bad day. He cleaned up after himself.

Accord Appliances made a report that my refrigerator claim was already complete. But the only solution to them was to open my refrigerator and close it again. Also, the guy told me that he will order a part but I received a text, "Job complete." So, I reported them to Home Shield. Then I told them I don't want Accord anymore, but they already collected the $75 service charge. I told them the technician is not professional, disrespectful to the homeowner, and it's not acceptable. Home Shield called me last Monday and they said that Accord will call me to re-set up an appointment. But it's already Thursday and I didn't receive any calls. I'm waiting time in here. They already collected $75 service fee by not doing anything. That's not acceptable. Other than that, I recommend Home Shield.

I did a claim for the garage door opener and it was easier than I thought. The contractor was a really great guy. He even told me that if I had a problem, I could give him a call and he'll come back and adjust it. But there hasn't been a problem. It works fine. Home Shield's service is really good. My claim was handled in less than 24 hours. I called it in around 4:00 and a guy was here the next day in the morning. So I was very impressed. It was done professionally and that's what counts.

The contractors that came for the plumbing issue fixed the immediate problem. They had to replace the sensor element because the heater keeps going out. However, he said he was concerned because he doesn't know if how long that fix is gonna stay in place because the heater is old. He said he could already tell that it's filling up with some form of particulate. Because whenever the heater comes on and the water starts churning, there's like a cracking and popping sound going on a lot. But their job was to come out and just fix. He said that they were going to recommend that it gets replaced because the heater is pretty much on its last legs. But for their professionalism and everything they came out to do, he was absolutely fantastic.

The igniter on our stove cooktop wasn’t working on any of the burners and we didn't know the make of it because it was not anywhere on the top of the cooktop. So, we assumed that it was Whirlpool because our oven was a Whirlpool. Sears came out and the technician took the cooktop out to where he could finally find out which brand it was. It was a Deco. He was on time but it wasn’t a brand that they would work on. American Home Shield sent a different company who came out at about six o'clock last night. Even though the Sears’ guy has taken a picture of what brand it was and the model number, and sent it to American Home Shield, the guy who came out did not have the right part. So he was going to order it today and then contact us. He figured maybe Tuesday next week.

I submitted a claim to American Home Shield and they responded back very quickly and had it all taken care of. It was for the icemaker in my fridge, my dishwasher and my microwave. So far, it appears everything is working functionally and everything's good. Michael, the guy who came, was wonderful. He explained everything in detail to me and repaired the icemaker. It’s working but the water is coming out slower. I haven't implemented what he wanted me to add to my wash for the washing machine though because my dishwasher still smells. He said to use Lemi Shine. When I add that, it's going to improve.

I got some information from American Home Shield and went with it. The service with them was great. I had my water heater replaced and the dishwasher fixed. Those happened too close at the same time. After making a claim for my dishwasher, it was close to a week to get the service scheduled and that was okay. There's only me so I can live without a dishwasher for a little while. Besides, my dishwasher still worked. I just had to work on prying it open because it would get stuck. Conner's Appliance came out and they were fine. They had masks too. They looked at the dishwasher, ordered the parts then came back and fixed the dishwasher. The tech worked on it a bit and said that he didn't need some of the parts so he was gonna take them back. I would get a refund or not have to pay as much.

I called American Home Shield because of an issue with my hot water heater and they got in touch with the plumbing company. Then, I had to call the plumbing company and I had to set up an appointment with them. The tech who came out knew what he was talking about and he fixed the problem. He was knowledgeable and since the repair, the performance of the hot water heater has been great. All in all, having AHS is pretty convenient.

We had a plumbing issue and it took somebody else coming back out, but it’s fixed now. We've had a great experience with AHS so far.

We live in a very remote area and one of the things that we're encountering is that people are having a hard time getting parts to our area. Poletski's came quickly, but it took them a month or more to get all the parts that were needed to repair all the appliances. Their repairman is exceptional and nice though. The only concern is the timeline, but I don't blame Poletski's and COVID because they couldn't get the parts quickly enough. They were great in terms of what they were doing, but they were hampered by the situation of the world and parts coming in time.

We just moved in and American Security & Locks came to rekey my locks. They did a good job. They had given me two of the right key and one of the wrong key. So they came out the next day to drop off the right key. The claims process with American Home Shield was easy. The company pretty much came out the next day after I called. It wasn't very long at all.

There was one part on the appliance that didn’t work and the contractor ordered the part. They received it but it seemed broken and they ordered a new one. The technician came to install it and they were good. He was excellent.

I recently had a re-key with American Home Shield and it was easy. The contractors messaged me through text messaging. They came when they said they would. The guy was real helpful, was in and out in 30 minutes. It was really nice. I bought the home and American Home Shield was part of what the seller purchased for us. We thought everything was included and everything was working when it was done. Then, the week before we took possession of the home, ‘cause we did a leaseback for a few days, the previous owner messaged me to tell me that the garage door broke.

We called American Home Shield for a dishwasher that wouldn't work. The control panel went out. One day, it worked and we were here at the time. That next morning, it wouldn't work. The contractor was fine but they couldn't repair it so we're gonna do the buyout. We're happy with everybody. They've been easy to work with. I have another company back in Mississippi that we're using and the experience with American Home Shield has been better than that one. American Home Shield was far superior in the ability to file a claim and get feedback on it. They were very nice about it. We could pay the $100 deductible online immediately and we don't have to worry about that kind of stuff when the contractor comes to the house. For the other one, we had to do something different than that. If I were to recommend, I would recommend American Home Shield.

I gave American Home Shield a call and within the next week, they had someone out to my house. The contractor came over for my dryer that wasn't getting hot and within 40 minutes, he had it up and running again. For people that are considering a home warranty for the first time, definitely get one. You never know what can happen no matter how grand something is.

I called Home Shield and the rep did a good job. She gave me a time and date when to expect the contractor, and then, Barker Services called me. They set up an appointment, told me they couldn't make it until a certain day, and they showed up and showed up on time. The guy was respectful, professional, did the job, and did a great job and left. Excellent guy. There was a broken plumbing pipe. He fixed that and did all the plumbing, and then fixed the toilet, and installed all that. It was leaking for months. Now, there are no more leaks. I checked it on several occasions. I would definitely recommend Home Shield use Barker more often.

I cancelled one homeowner's insurance because it was so awful. And with Home Shield, it was much easier. I had my first claim with them with my dryer. They give you the option to make your own appointment. But I'm one of these people that believe if I pay for a service, you're gonna do the work. So, I made them choose the provider that would take care of the issue. It was a bit of a problem getting the people over here. They had to reschedule because they had a major issue. However, they were very professional and fixed. They had to order a part and it was all done. The contractor was very good. He was very polite and he kept me informed. He apologized that he couldn't come the day that happened. There was some major issue with wiring. He apologized, followed up, ordered the part and got it fixed. Home Shield is better than Select Home, however, more expensive. But sometimes, you have to pay a little more to get a little better.

My washing machine broke two months ago. I didn't have a washer for so long that after about six weeks, I had to go buy a new one. But we still waited on American Home Shield. Then two weeks ago, they said it cannot be fixed, even though it was a relatively new washer. When the tech came here, he had to replace a part and we waited weeks for that to come in. But when it came in, it wasn't the part. So he ordered another part. When that came in weeks later, he said it was not gonna work. It was not gonna be fixed and that he needed to let American Home Shield know that.

My washing machine was clogged. I told American Home Shield online what the problem was and then three days later, I got a call from the technician to set up the appointment. The tech had a mask on when he came. Then I just left him to take my washing machine apart and put it back together. He unclogged the hose and that was it. It wasn't that bad of a problem. It was a good experience for me.

Appliance Service was assigned by AHS to come out for the refrigerator and it was more than a week before they could get to the refrigerator. Then, it was reassigned to another company because I had another appliance that failed within the week. The oven control board went out. AHS assigned both appliances to Sears. Sears came out and fixed the stove within two days of being assigned. They diagnosed the problem, found a repair part, and installed it. I asked about the refrigerator and this technician said Sears has different technicians for different areas. For the refrigerator, it had to be a refrigerant-certified technician. Sears was three weeks out just to get someone out to look at it.

I just bought the home. The sellers paid for the home warranty, but I am so delighted to have it. When my washer drains, the drainage stopped up. There wasn't a lot of water to drain out. That's why we needed plumbing. I submitted the claim to Home Shield over the phone and it was extremely easy. Bubba's Plumbing came out and was able to resolve the issue. The tech even looked at another appliance that I'm gonna have to call in on. He didn't do anything to it, but he looked at it just at our request. It was a great experience.

If you submit a claim online with AHS, it's easy. The wait on the phone usually takes longer. Recently, the contractor came out for my dishwasher. It was throwing a code saying that it was leaking. He found out that the pump housing was leaking. He had to order a new piece and come in then put it in. For the most part, I have had a good experience with American Home Shield. I have a lot of friends who have experienced a lot of problems and were frustrated. The one that stands out the most for me was a problem with my air conditioner. The guy was here for three seconds and left. Then they told me they wouldn't cover it. That was my main problem and the plumber I had an issue with. Sometimes, I don't like the people that are sent. What I do is I try to call and get the people that I'm familiar with like Gimino's. They came out before. Then I had a different guy. But AHS no longer carries that guy. Then they went back and gave me Gimino's again.

When my dryer stopped heating, my wife submitted a service request and then I was there when the guy came out to work on it. He was really good, friendly and quick. He refilled the heat element and my dryer still works.

I would recommend American Home Shield highly and I've already done that several times. I called them in reference to an electrical problem and a plumbing issue. They were very responsive and got the contractors out pretty quickly. The contractors both did an excellent job so I'm very pleased. They resolved the issue very quickly. It's been a week and a half or so and so far, so good.

My wife accidentally broke the microwave and it wouldn't shut therefore we couldn’t use it. She put a claim in with American Home Shield and a technician came out a few days later. He was with Apex Appliance and he was professional. He knocked it out in a timely manner and everything went smoothly. It was really a streamlined process. It was a quick and simple procedure. Everything is fine. I also had other claims with American Home Shield when I first bought my house. With the warranty, I like not having to pay out-of-pocket for a lot of stuff. It worked well and as expected.

I called the 800 number that American Home Shield provided with the service contract and told them that the dryer had quit working. They assigned the claim to a company. After they gave me the information, I called that appliance company but they said they could not come out for over a week. When they came, they were fine and they did a good job. It was just the wait, that was a little longer than we expected. So far, we were happy after the job was done. As far as American Home Shield was concerned, they responded promptly. But when I called them back after the company told me it was a week, I really didn't get any additional assistance from American Home Shield. We are older folks. We don't wanna give anybody a hard time and we don't want anybody to give us a hard time. So, we just waited.

I just purchased my home in May. My sister has American Home Shield, so that was why I went with the company. I signed up with AHS as soon as I bought my house. Recently, I had issues with the water heater. One of the tubes had burst. I went ahead and put the claim in with American Home Shield. It was pretty responsive. I got an email right away. My experience went well with the contractor that AHS sent for it. He had to come back a couple of days later to replace it. He had a face mask on and he stayed away. Right now, I'm satisfied with AHS.

I have called in a claim and also submitted a claim online. It is very easy to do both. When my house guests clogged up my downstairs toilet in the family room, I had a tech come out and he was very sufficient. He was very friendly and very pleasant. We found out the guests had been using paper towels. They were too lazy to go to the garage to get toilet tissue and clogged up the toilet. I also had a claim for a central air unit. It needed Freon. The contractor was respectful and efficient. They did their job and went on their way. I had to pay for the Freon but the fact that the tech got the air back going and he was so efficient, it didn't matter to me. So I was very pleased. I love the warranty.

Submitting claims to American Home Shield is easy. We call in if we have something broken. Though it takes a while for them to pick up and at times I spend 30 minutes or longer on hold, the reps are courteous when I get to speak to them. The techs who come are very professional and they explain things. After they finish, they clean up after themselves and show us what they've done. They make sure what they've done works. If they have parts that need to be taken, they'll take those parts. Home Shield is friendly and they always know exactly what needs to be done.

I called Home Shield for my water heater and the tech they sent out replaced it. But he cut the gas off to the line and he never put it back on. I called Home Shield last week and I told them that when I cut my central heater on, I would hear it click on the wall unit but it would not start. They told me to check the fuse thing before I make a service call. I clicked the fuse thing on the wall to engage that amperage, or whatever it is, and the whole central air unit would come on for about two minutes and then cut back off. I called and made the second service call. A tech came out and he found the problem right away. He said that the gas was not cut back on from when the water heater guy came out. It's been excellent since the second tech came. Home Shield helped me out and they make it pretty easy. Even if there is a waiting time, one of their guys would call whenever there's an opening.

My most recent claims I submitted with American Home Shield were regarding my air conditioner, my faucet and garbage disposal. It was easy submitting a claim, but the problem that I had was for the air conditioner, it also needed the ductwork to be done and reviewed. I was not able to do that in one claim. So I would have to pay $75 for the air conditioner and the ductwork and I wasn't happy about that. I just did the AC. It’s either one or the other. But the contractors were very professional.

Everything went as scheduled with the contractor and he was on time. Everything has been working great since he went out. I have been with American Home Shield forever and I have no complaints, no desire to leave them or choose anybody else. I am one satisfied customer.

I am in the process of putting in a new refrigerator from American Home Shield. The contractors had to turn off and turn on the water supply, at which point it caused the leak. So, I needed to call American Home Shield and have the contractors come out and fix the leak before we could get the icemaker hooked up. The process of setting a claim up with American Home Shield has been easy. Whether it's online or on the phone, that's not a problem. We had three requests, three appliances went out at the same time. The control board of the oven, it took three weeks to replace it. Then, the technician came out, put it in but the new control board didn't work. So, it took him a week then to reorder the part and we still haven't heard when it's due, although the part has been reordered. We're six weeks into this trying to get it fixed.

I had a lot of stuff done with American Home Shield over the last couple of months. I last had them out for my garbage disposal. They also came out for a dryer after I smelled something burning. The tech for the dryer came out and was very nice. he was on time, pulled out the dryer, and looked through everything. He said there was a lot of hair inside and it was burning. They were in a piece inside with little holes. He took that out, cleared the hair out, and put the piece back in. American Home Shield has been really good to me. I've been with them a long time and they've taken care of my appliances and other things. Their coverage has been well worth the cost. I always recommend them to my coworkers.

We had a leak from the bathroom, so the contractors that AHS sent had to replace that drywall. The person who came from the other company to do the plumbing sent in the information to AHS and the contractors called me to say, “We're coming out to do your drywall.” So, that was seamless. The part that I had an issue with was with the plumber. It took almost a month for me to have a plumber come in here and it was not on AHS' end. It was the company's problem. They had workers who were seeing that the work was done, but they never went out to do the work. So, I asked AHS to take that company off, which was so sad, because the person who came afterward and worked did a beautiful job. But there was no way to reach this company when you're having a problem because everything goes to the voicemail. But the contractors that came out were very professional.

Our AC was not cooling properly. Heritage Air came and put a part in it. Then it started not cooling again and the tech just said that the unit was getting old. I used to have my house at 78. Now it doesn't cool at 78. He said that I would have to put it at 75 or 76 for it to cool like it used to. So it's gonna pull more electricity. The technician was saying that I might need to get a new unit but American Home Shield would not cover it because the old one was still working. It's sometimes hard to get your money's worth from American Home Shield but sometimes they're great.

We were with Landmark, and they were horrible. On the other hand, American Home Shield has been wonderful. My unit stopped. I went online for the claim submission, paid my 100 bucks, and that triggered the whole thing. The temperature was not staying where it's supposed to be (it was up to 79 degrees) and King's Appliances & Plumbing Fixtures did a great job. We're very happy. It's working great right now.

We called for a plumber and a air conditioning person because we had a leak in the guest bathroom. When the plumber came, he said it was an air condition plumbing thing and it wasn't something he can do. Then he left, but we still got charged 75 bucks. We got charged another 75 bucks the next day for the air condition people to come out and fix the pipe. It was like a double charge for the same concern. But the tech was pretty quick and concise. AHS has done a gret job overall.

American Home Shield sucks. I keep them because my husband is gone a lot. I'm a single mom a lot and I have no family here. It's easier to have someone that I can call. However, I had an issue with plumbing and I kept calling them. The people that they would recommend would never show up. I kept telling them, “Can you let me pick a company that's nearby? I know this company and they're getting good reviews.” They said, “No. You’re not allowed to. Even if we go with that company, you would have to go through all of our list first before we'll even let you get to that person.”

I've been with American Home Shield for a long time and I've had some problems with them. This time, I was about ready to cancel. My air conditioner went out and they didn't wanna pay for that. It is covered because I had maintenance done on it two times a year. Even the folks that did the maintenance on my air condition called AHS and told them that I kept up everything I was supposed to do because they were the ones who did it. AHS was trying to say I didn't keep up my part of the contract, but I had a letter from the folks. It was Pendley and they're recommended. They're good people. After we went through a couple of rounds, I went and talked to a lawyer about it. AHS finally decided to pay me part of it. They didn't pay it like it was supposed to have been paid.

I've had American Home Shield before in California and it wasn't the same. In Illinois, it’s been amazing. They set up an appointment for the technician to come out and fix the issue. We've had a couple of claims and the technicians were very nice and knowledgeable. We had a dishwasher repair done, and then another claim that was just completed was for the heater where we had an issue with the thermostat. American Home Shield always advertised this: "Get your AC or your heater tuned up before the season." We've used that each year and it's been great. They can see if there's a problem and if it needs more of a repair, or they just clean it out so it's ready for the season.

We had a couple of options that were recommended to us by our Realtor. I did a relative price comparison and I've done my research for serviceability and customer satisfaction, and ultimately ended up winding on AHS based on the combination of those factors. But in submitting a claim, it would be nice to have the ability to edit a claim through the online portal for addition of additive services. It would be an improvement in user experience. For context, we recently had a plumber come visit that I had booked for services. Between the time of booking and their arrival, our garbage disposal stopped working as well. So I had made an attempt online to go and edit the claim to include the garbage disposal. Unfortunately, I wasn’t able to do so. I called in and I was put on hold for about 40 minutes. It was understandable because of call volumes, but quite a bit of wait time.

American Home Shield is a good idea. A friend of mine has it. He explained it to me and it sounded great. I'm retired and don't have tons of money to spend on a house if it needs a repair. Plumbing and electricity gets expensive. Fixing a washing machine is also expensive. I bought the policy and it worked several times already. But this time, it was annoying. My son-in-law who's living at the house told me that there was water coming out from under the sink. The gentleman who went out to see the damage said that they would have to remove the cabinet or the outside wall to fix it. He said it looks like something that I put in many years ago punctured the pipe but I don't believe that. That particular object which is a water filter has been there probably 30 years. With the exception of this last claim, I'm very satisfied.

J-Star sent out David for my plumbing issue. He was good. He had his mask on and he never got close to me. When we were speaking, he made sure he was 6 feet or more apart. I feel really well about the service. Someone else came out before him, and they didn't fix the problem. They told me that something else needed to be done. But David fixed it.

When I submit claims online, which I don't always wanna do, it's very easy. When I do it on the phone, sometimes it's very frustrating because the people that I'm talking to don't seem to understand English or speak it very well. There's a comprehension barrier. I've had several issues: number one, my dishwasher, which may have been correct by their side; number two, my washing machine; number three, the toilet. In each issue, American Home Shield claimed that the reason the appliances weren't working was because we overloaded them, which I find to be extremely funny because how do you overload a dishwasher? Me and my wife are senior citizens and we never stuff things in there. But that's what they're claiming, so I find that very interesting.

American Home Shield's claim submission process is user-friendly. When I contact their customer service, their reps have been knowledgeable. Recently, Flowright Plumbing came as AHS's contractor to handle a ventilation issue in my household. The lumber recommended that I go back to the person who sold me the home to get the issue fixed because the ventilation problem was not covered by Home Shield. AHS should cover roofs as well.

American Home Shield seems so undermanned. It takes forever to get through to them right now because they're blaming it on the virus. Their service right now sucks. I had a claim on a dishwasher and I finally ended up getting it. It took me almost a month to do it. The service guy, in fact, just got it installed this morning, so I'm happy with that part of it, but I'm unhappy with the parade to there. It took them over a week to make a decision when they knew there wasn't any parts available for my old one because it was built in the mid-90s. They knew that upfront and it took over a week for them to call me and tell me that they were gonna okay it. They gave me a sum of money to work with and then we went and got it in gear from there. But I don't know that I'm staying with them after this.

Our first claim with Home Shield was with our shower upstairs not working. That claim was easy. We were very pleased. For our second claim, our air conditioning was making a weird noise. My husband was home when the air conditioning guy from Air Control came. He didn't come inside the house, but my husband was very pleased with him. Everything now works well. It's perfect.

There was no heat that was coming out and Home Shield let me know that someone would be calling or I could place a call within 24 hours. Family Heating & Cooling came on time and the problem was fixed. Everything is functioning fine. The only challenge was it took them about five days to complete the job and I have grandchildren so we had to make do. Other than that, I'm very glad that I am participating in Home Shield's program.

Queen Electric resolved my electrical problem and did a great job. They're very polite and professional when they came in. But I have had a plumbing vendor that has come out and to this day, the issue has not been resolved. It started back in May and tey were supposed to replace my commode. American Home Shield said they would take care of the problem. They referred to the same vendor and he called me and canceled again and he never came back to resolve the situation.

My recent claim experience with AHS was excellent. They fixed a clogged kitchen sink and some leaky items under the sink. The contractor was very professional and very informative. However, there was one pipe that wasn't fixed. But I don't know if that's because I had already put putty on it. Other than that, it was good. I was very pleased with the service of American Home Shield. We have referred them to a friend.

With what I'm going through with Home Shield, I will probably cancel them. It's an American company but I could never get an American on the phone. The last time when I requested, a lady picked up in Trinidad. I couldn't understand her. So, I asked her to transfer me to an American call center, which by law, they have to. I was on hold for 20 minutes. I spoke to a lady in the Philippines. I asked her the same thing. She said, "Oh, we can't. You get whoever picks up the phone." "Well, let me talk to a supervisor because I don't think that's true.” She put me on hold, and then she hung the phone up. So, my experience with Home Shield is terrible. It would be great to pick up the phone and actually be able to talk to someone who speaks proper English or pick up the phone and actually talk to someone than having to be on hold for 45 minutes plus every single time.

The air conditioner wasn't working. It kept freezing up. We called in the claim. Home Shield said to expect a contractor within a week. The guy before, Harris Heating was terrible. On the other hand, R & S Heating & Cooling was outstanding. They replaced the indoor and outdoor units. The ac now functions perfectly. I have 100% satisfaction.

The air conditioner wouldn't work at all. The guy came out, went up in the attic and talked to us. This is something that happened before and I had another company come out and repair it. That was before I had American Home Shield. There's a little relay type circuit board that runs the fan motor. That circuit board went bad. What the guy did was he had to order parts but he put a jumper in there. It turned the fan on but the only problem was that it ran constantly and never shut off. He didn't tell my wife that it was gonna do that so she was alarmed that it never shut off.

The water heater was leaking and Aladdin's Plumbing said American Home Shield doesn't cover everything there because of the wear and tear. We had to pay $843 to the plumbing company and I'm not happy about that at all. We have a few more properties with AHS and it has never happened like this. I was thinking of switching to another company.

I received an error message on my washing machine and I called American Home Shield. They gave me the technician. He called and I gave him the error code. He came right over, told me what the problem was and showed it to me. He fixed it. He was here for about half an hour and he was out. I've had a couple of things repaired and American Home Shield is not too bad. They take care of the problem, which is all I want.

American Home Shield moved to the online way to do claims so I don't have to call in and wait on hold for anybody. There have been times where I needed to cancel and all I do is login and cancel a work order. It's simple. United Air came out to my place recently. The techs were very professional. Things have been great since United Air did work.

Our freezer was locking up on us. The mechanism on the ice machine was broken. I filed a claim with AHS and Appliance Surgeons came out pretty quickly. There was a miscommunication about when they were supposed to come back out to fix it once they had the part. I set up a new date because I never got the call that they were coming out one day and I wasn't there. We were able to take care of that. Once I talked to them, they came back out two days later and fixed it.

My garbage disposal on one of my kitchen sinks wasn't working, so I put in a request to American Home Shield for service. It was very easy because it was all done online, and they called me, and it was very smooth. I'm very impressed. The contractor came a few days ago and did it. They told me they're putting in a new one because the blade was broken, and they can't fix a blade. They were very professional. They wore masks and were very respectful and quiet. They did their thing and left. The garbage disposal is working well, and I'm very happy. I would recommend American Home Shield, and I already recommended it to a friend of mine because I really appreciate it. It gives me a sense of security.

Chaney Appliance Repair was sent out and the technician had to order a part. I was complaining about the ice machine in the refrigerator. Then he called in and said that the part would arrive that day. He asked if he could come out. He came and put it in, and it's working fine. We only used American Home Shield once and it was done to our satisfaction.

I called AHS because the person that they recommended me to couldn't come to my house for six weeks. While I was on the phone with them, they found me this new company, then they called over and said that there was an appointment the next day, so I called to follow up with them to make sure. I talked to the owner and he said that he didn't know how they said that he had an appointment that day because nobody ever called him. But that was settled and he ended up fitting me in.

Our plumber came out and threw a breaker but couldn't get it to work. He had to call an electrician because he had to do some rewiring and he was not authorized to do that. When he tried to get everything going, it blew the whole house out. They found out that the guy had wired it correctly but he had blown the main breaker. The water heater was about ready to blow. I called in the claim with American Home Shield to get somebody to replace the defective water heater. We got it all taken care of.

I called American Home Shield and they gave me the name of a company that could come out and take care of the refrigerator. I heard from that company a few days later and they came out to look at my refrigerator. The guy said he was gonna have to order a part and he would get back with me later but I haven't heard back from him. I've never heard back whether he ordered it. The next call I got was from American Home Shield. The representative said it was not repairable. She wanted the measurements of the refrigerator and that they would get back with me. They didn't know if they would replace it or they would send me the money for a new refrigerator but I have not heard back from them since that call. But American Home Shield is okay. I've been with them for years and this is the first problem I've had with them telling me that something wasn't repairable. In the past, everything's been repairable. They've been able to fix things and cover it.

I made a phone call to American Home Shield to submit a claim for a switchboard for my split air conditioning unit. I was given an expectation as to when to expect Comfort Experts out a few times but the parts weren’t in. I would hear, “Okay, next week.” It wouldn't happen. Then I would contact back. “Oh, next week,” and then the parts wouldn't be in. But it's working now. It finally got done. The contractor did his job. He didn't bother anybody. I’m satisfied with AHS.

The air conditioner wasn't cooling and it was making a louder than what should be normal noise. It was cooling, but not fully cooling. We called American Home Shield and they sent McCormick Mechanical. They were wonderful. They were very helpful about what they were doing and why they were doing it. We weren't in the dark at all. It was wonderful. I'm highly satisfied.

Processing the claim with AHS was easy but that the company that they used, Island Breeze Heating and Air Conditioning, was so busy. It took a week for them to come out. But I love them. They're a great company. It's probably why they're so busy ‘cause they’re so good. Our heat came on our HVAC unexpectedly in the heat of the day and it was resolved about four days ago. They replaced the thermostat.

There was a problem with the air going on and coming off. Turning it off, the fan was making some loud noises. The contractor came out and diagnosed the problem real quick. They replaced the part and it was done. They were very professional and polite. When they left to get a part, they asked if they could come in. They asked if they could go back down the basement to where the unit was. They also cleaned up. After they left, we let it run for an hour or two, and no issues. It’s been working.

I had a plumbing situation and when I filed a claim online with AHS, it was easy. The contractor who came out was great but it happened at the beginning of a holiday weekend, so I was without water for three days. Monday was Labor Day and a holiday, and the techs came first thing Tuesday morning, which was nice. But they turned their phones off on weekends, so I couldn't even ask them for emergency service. AHS was on top of my claim though and the fact that I couldn't get service right away wasn't their fault. After that, I had the techs out again because of a very small drip in one of the fixtures. They came out again quickly and fixed it. They were good workers. Other than that, the first situation I had with my air conditioner didn't work out very well. It took the vendor a long time to respond to call me back and it was a very bad contractor.

My furnace wouldn’t light and the technician from Fick’s Mechanical was friendly and did a good job on the repair.

Ace's Garage Door Repair & Installation was fine. There's a safety beam so that the garage door goes up. Something was in the way and it wasn't aligned properly. They fixed it right away and it was great. However, I had not the best experience with the AC. American Home Shield has always been really good but for my particular problem, they acted like they never had to face this situation before which seemed a little bit weird to me. I'm a realtor and I give a lot of my clients American Home Shield coverage. It's not that I was unhappy with them. I just thought this particular situation was not resolved as quickly as it really should have been so I complained about it.

Everything went well when Climate Masters came out for the HVAC unit upstairs. The tech was great. He said it was left loose and it was causing a leak. He said it was a bolt that needed to be tightened and he did that, and that was it. I'm glad I got Home Shield. Whenever I've needed to call, they've sent someone out. So I'm very satisfied.

When Chesapeake initially called me to schedule an appointment, they gave me a time frame between 2:00 and 4:00. At around 10 o'clock the morning of the set date, the technician called and said he would be at the house in about five minutes. I told him what my timeframe was and he said they only do four-hour timeframes. Then, I told him I would be there in about 15 minutes and he said he could wait a few minutes but if I was not there, he would have to reschedule somebody out. He was there when I got to the house. I explained again and he said they do some two-hour windows but my schedule was from 10:00 to 2:00. I knew he wasn't right but I was able to make it there, so it was fine. Also, the service was great.

Matt’s Plumbing's technician was really fast. When he was done, I thought he would get a part. He worked so fast. I've put in three different plumbing requests. One of them was a bit sketchy, because I felt like the last one that was done was a fix for the same exact problem that I've reported before. But I didn't know how to express what was going on. This was the third visit I've had from them for different things. On the second visit, I felt I was too responsible for diagnosing my own issue. I felt they looked at exactly what I told them, even though I didn't really know what was going on. I felt like I paid for nothing on that visit. But for this last visit, they were really good. And the first time, they fixed the problem. They're very responsive. When I called them to schedule an appointment, I always get an appointment within a very reasonable timeframe.

I asked High Priority Plumbing for a recall because one of the toilets is still not working. That was a week ago and I still haven't heard back. I called Home Shield. They said that they would issue the recall. I'm going to call them back today because it has been a week and no one has come back out. Other than that, Home Shield's service is usually great. They’re fast and efficient. They usually send really good companies out. Also, the flat $100 dollar fee is beneficial to us. You can go online and do everything. It's convenient. You don't have to wait for a phone call. The follow through is usually pretty good.

I had 2 requests. One for Electric and one for Plumbing around 9/25/2020, the Electric vendor moved ok and done his Job ok except the basement exhaust fan was not the same size. It smaller in size with high noise. The plumber vendor (All Clear Plumbing & Drain Services) was a miss, they showed a lot of excuses, tried not to help, I requested another Tech. His company refused, I requested a second opinion. AHS made it hard, I called AHS every day from 10/2/2020 and spent almost 2 hours every day, I talked with an agent called Pauline and she did nothing, next day I talked with Amanda and she did nothing. Next day I talked with Ms. ** on 10/7/2020 around 1:52 pm and also she did nothing, I asked to cancel the request and reimburse the call request service money they refuse.

I placed a service request on 09/27/2020 due to my well pump not working properly. I called the company on 09/28/2020 and was told my request would be expedited. After being assigned a contractor who told me he no longer works for that company, I was given another vendor whose phone number was disconnected. After several call back to the company I was told I would receive a call back, I've spoken to several representatives, been spoken to rudely and hung up on, yelled at.

On September 23rd we have received a letter from AHS authorizing a replacement for our refrigerator since they were unable to repair it. However, the replacement offer was valid only for 10 days. Unfortunately we were not able to find and buy a new refrigerator that fast and the offer expired on October 3rd.