American Home Shield Reviews

It's been great with American Home Shield. When I call in a claim, it's easy and the reps are courteous and friendly. A technician came out for a plumbing issue and he was super nice. They were able to fix it.

The guys from AC Rescue were very nice. They came and they let me know right off that the issue I had wasn't covered under warranty. They knew what the problem was, and they went ahead and fixed it. The blade was rusted. They said it would take five minutes to just get it out and clean it and put it back. That resolved the problem. They were very gracious, very nice, very friendly and professional. They walked me through what they were doing. I stood out there with them, but I stood far away. They wore masks the whole time and took precautions. I was very grateful for that. I have not had any problems at all with American Home Shield. This is our second year to have them and submitting a claim has been very easy. I wasn't sure what to expect or what to do, but I went online and logged into the account and they walked me through it. It was very good. I've told people who I use.

I like the man from Prestige Plumbing. He's done a real good job. We had a valve problem in the bathroom and a stoppage in the house. He fixed both of them. He put some drain stuff in there then snaked it. I love American Home Shield. In fact, we used them so much that we didn't think they'll renew us this year. I tell everybody about them. For $50 a month, you cannot beat it. I just wish they had a better way to get in contact with. I had to wait hours when I talked to somebody. I really liked it when I could call in then they'd call me back. I didn't have to wait. I called and left a phone number then somebody called me back and asked me what was wrong.

When the guy came out and did the plumbing, he noticed that our furnace was leaking. All my stuff in the garage from the furnace was wet. He had to clean out a tube. It blew out the sides of our house. He checked our air conditioning running without it. We needed Freon, so he put it in. He also showed us how to get that tube cleaned out so now we know and we can do it. So far, everything's been functioning fine. Somebody also came out to check my dishwasher and my freezer. He ordered parts for both of them. We're waiting on parts to come in now. Overall, American Home Shield has been good. They got right on it and got people out there for me. Everything was good on their end.

The first time he came out, he fixed it and it worked good for about an hour and a half. Then, I called back and he said I’d have to call American Home Shield back. So, I did and they immediately said there'd be problem. We issued another order to have them look and find out what happened. So, the tech came back and fixed it really well the second time. He had to go get the part and it caused the air conditioner to work fine. As for the furnace that didn't come on, it turned out that the thermostat was bad too and it burned everything up. All in all, everything was handled very well.

It was a good experience with American Home Shield. I went online, put in a call for service for the AC, and had a very quick response from Home Shield. They gave me the name of the company that would be contacting and taking care of my issue. The contractor was very good and the repair went well. He did everything in one day. The only thing I’m concerned about, and it may be norm, is when the compressor or the air conditioner kicks in, it’s like it's a big thump. I’m normally hearing a lot of that. I don’t know if I need to call the company back or if that's normal. Otherwise, it's cooling.

When I tried to call to make the appointment, American Home Shield took me through a whole skedaddle of people. They texted me and told me to call this time for that. Then when I did it, I couldn't reach anybody. That irritated me a lot. It shouldn't have been that way. Then, they couldn't find my account. A little better and more communication of everything will make it a lot easier for the customer when they call and say they wanna schedule something and they give number. It should be right there. They couldn't find it at first. I guess I had the wrong telephone number on it. I had to give them another telephone number then they found it. The guy made the appointment but it took me three days to reach them then I kept getting with the automated line.

We had a leak in our downstairs bathroom. Normally, when we think of a leak, it's plumbing, that's why we requested a plumber to come out. The gentleman was very nice when he presented. I showed him exactly where the leak was and the water. He touched the ceiling and identified that it was wet so he cut a hole in it in order to look at the piping, and when he looked at the piping, he saw that it was actually leaking from a pipe going to the air conditioner. So at that point, he said, because it's not a water pipe, and it's related to the air conditioning, he has to transfer it over to the air conditioning company. The plumbing guy was very nice.

There was a problem with the water heater. I submitted a claim with AHS and it was quick and easy. Scheduling an appointment was easy as well. Once I got the appointment, I got a call from the company that I was allotted to, which I also got pretty soon. They gave me a reminder call that the technician was going to be here and when he came out, he realized what the issue was as soon as I told him what was going on. So he quickly went and fixed it. It hardly took 15 minutes for him and so far, I don't see any issues after the repair. Overall, I had a very good experience with AHS.

High Priority was very efficient and everything went very well. The technicians explained what needed to be done and they fixed the plumbing issue. They came back because the exterior hose was loose in the wall. Both of the technicians that were here had masks on and wore coverings on their shoes to protect my home but they stayed six feet away from me. This is the first time I've used American Home Shield and I'm happy with it so far.

American Home Shield was very responsive. They answered both my tickets over the weekend and their contractor came out the next Tuesday. When their contractor called Watertight Pool & Spa came out the first time, my main pump needed an O-ring. The second time, my booster pump needed a seal. Both times, they fixed my issue and everything was fine. Had I made one call though for both the main pump and my booster pump, Watertight would have been able to come and fix both the issues and I would only have to pay the $125 deductible once. Instead, I paid twice as Watertight told me that the other pump was not on his work order and so he couldn't fix it.

I live in Texas and it's hot here. When we started using the AC at the beginning of the spring, we noticed there was a problem. This is the second year that we've called American Home Shield about the air conditioning unit. So the first year, the contractor came out and they said everything was functioning fine. That was early September in 2019. By end of the year, it starts to get cooler sometimes. Here in Texas it's still hot. But we just went with the fans. Come to 2020, it's hot. So we called them out and A/C Rescue came out. They took a look at it and they said we needed some things. We had three more visits. The AC started working. They replaced the compressor and some other stuff. It started working. But we still having the same problem. We have two AC units. The one downstairs kept triggering the circuit breaker.

The first time that the technician from Premiere came out, he fixed the AC unit. Then as soon as he was leaving, he saw that there was a leak, which was why I was losing my Freon. So, I had to call and make another appointment with American Home Shield because he was done with that visit. He came out with the Freon and I had to pay for it again because it had leaked out again, which I was a little upset about. But that wasn't their fault. American Home Shield didn't charge me for the visit but they should have covered the Freon and they didn’t.

The gas cooktop wasn't igniting and I went online and submitted the request to American Home Shield. It met the expectation of when the contractor would be out. The repair helped me out a lot and it’s great. I’m very satisfied with AHS.

We were having a leaky pipe in our bathroom and in our kitchen. Ferguson and Sons came and they did a great job. But Home Shield has a lot of stuff they could do better. They have a lot of policies and their prices have gotten so high. It's kinda hard to justify keeping them. We were paying Home Shield around $63 a month but now we're paying $75 a month for a service call. So we may have been much better served by just putting that $63 a month in a savings account.

No air was blowing from the AC but digitally, the thermostat was on. I called Home Shield and they sent me an email when to expect the contractors out. The only thing is if somebody's AC is out, make it like a rush order. I talked to somebody and they said if I wanted a rush order, I would have to pay out of pocket for that. But the A-1 Quality Care tech was nice. The unit we have is old and they don't make that machine anymore. They had to order a part and they couldn't get it locally. They said it's gonna take 10 business days and they haven't gotten the problem done yet. Our AC hasn't been blowing for the past week and a half. I've called them a few times and he said I'm first on the list and once the part comes in, they would be out here.

Home Shield's whole process sucks. It took me six calls to get a guy who knew what he was doing. I had six technicians come out. 3 Rivers Heating and Air came and fixed my unit. They're the smartest one out all of them. However, I'm still waiting for my refund for my deposit. I've been waiting for well over a month now since I talked to the supervisor. Other than that, my unit is now better than what it was.

Seriously disappointed in lack of cust. svc. I've been a customer of American Home Sheild for years & have never had such a bad experience! We have had repair techs out to "fix" our fridge at least 6 different times thus far & fridge is still broken (process started in June 2020 & it's now Oct. 2020). Each time we call AHS, we wait on the phone 1-2 hrs only to reach a rep who can't speak English well & know zero about our appliance or its requirements.

All this company wants is your money. We put in a service request about our refrigerator on July 28, 2020. They sent someone out. Of course we had to pay an additional fee. They sent out universal 1 repair and their service person stated what was wrong and would order the parts and replace when parts arrive. Today’s date is October 5, 2020 and still no parts, no calls, NOTHING. I have called AHS and they gave me an ear full of crap and said that I should call the company that is Sergio the fridge.

The customer service at AHS usually keeps on hold for 40 minutes. The other day, my property manager tried calling AHS and the call was on hold for 40 minutes every time. As a property manager, he has 10 different properties so he cannot wait for 40 minutes on one call. Also, submitting a claim is easy but the service time varies. I have two homes and two policies. There was an issue with the washer in the rental and there was a wait time of 8 to 10 days. Then, I had a request for the AC in my home and it took them eight days. They fixed the issue but we were without AC and we got a portable AC ourselves for $300. But recently, we had another AC claim and it was very quick. The AC water drain was not draining properly and the unit itself was working hard. The tech from Air Doctor came out and he knew what exactly the problem was. He helped us in no time. There was some cleaning effort required and he fixed it.

The motor gave out on the air conditioner. It was pretty easy to submit the claim online. I just clicked buttons on the website. The tech was quick and took care of business and then took off. He was real nice. He was clean. On the way out, he said that I could give him a call if ever I have any problems and he'll come right back. So he was real approachable.

We needed a washing machine repair. We filled out a claim and it was very easy to do. Then we got in touch with Firehawk. The tech called us the same day. Then he came out, did the assessments and ordered all the parts. We only live in the house part-time right now and he was able to accommodate our schedule and get all the parts in before we had to go back to California. So it worked out really well. He did a great job.

It was freezing on the top of the refrigerator, but it wasn't cooling at the bottom, I lost some food because the area for milk, juice, eggs, butter and those things in the middle stopped cooling. I called Home Shield and brought my account up to date, and I also asked to be transferred to a hardship line, which Home Shield did have because I spoke to someone on my situation financially. It was a one- time waive. The person I spoke with said they would do a one-time waive for my initial service fee. I didn't have the money but I was constantly losing food because the refrigerator wasn't cooling, so I explained my situation of hardship in that initial phone call, being transferred from the service department to the hardship department.

We've had the guy from Astro Appliance come out twice, and now we’re requesting him to come out a third time because the issue hasn’t been resolved. The issue is that the fridge was not cooling properly, and there's some sort of issue with the defrost cycle where we get a lot of ice accumulation in the refrigerator instead of the freezer. They've come out a couple of times and checked the computer and servicing different components, but we're still seeing the problem.

Our main refrigerator started making loud noises. We thought something was wrong with the motor, so we called. But when Ultimate Appliance Repair came out and checked it, just as we expected, it wasn't making the noise anymore so there was nothing they could do other than leave the work order open. The guy was on time, professional, clean, honest, and to the point. He kept us informed as to when he was gonna be coming by. He explained everything he did so it was easy to understand. We felt comfortable with him.

American Home Shield gave such excellent services for me in the past because I've been a client for years. I've always loved them and I tell every person I know to go and join them. But the experience has changed. I reported that my two dryers are broken and I need two dryers. The contractor came and repaired one. He was excellent. They let me know that they couldn’t repair the second one. They'd replace it and that's when the nightmare started because nothing is happening.

I did a few claims with American Home Shield. The air conditioner claim was fine. Then I had the plumbing one which was okay, too. The guy fixed the leak. The issue was the one with my ceiling fan. My ceiling fan stopped working. So, the electrician came in and took it down. He put his little testers up there and he said, “Yup, it's dead. They're probably gonna replace it.” He said that he has to put a different box that was up there. He also said, “So, that's a different thing. But I'll do my report, and you'll probably hear from them next week.”

My recent experience with American Home Shield was very good. I had three claims. One was for the garage door opener and the tech they sent came right away and fixed it. The other one was for my stovetop and Home Shield did their part and approved the replacement. The claim is in GE's hands not but so far, I haven't received any confirmation when they will replace my unit.

My refrigerator was leaking and I liked that I was able to submit the claim online. I didn't necessarily have to talk to a representative. But the first time that the contractor was supposed to come out, they never came or left a voicemail. American Home Shield already took out the money so I had to call them to see what happened. I didn't like that part of it. I wish that communication was there with them not coming out. But then my husband was there at the time Sears came and he said they guy was very professional. My husband appreciated his assistance in getting the issue resolved. We were satisfied.

I had a leak in one of my crossmember pipes and then, I had a problem with one of the Jandy valves. Then, I had another leak in another pipe right behind the pump. So, Expert Pools came out, looked at all three and said that they couldn’t fix them all. But they went ahead and fixed everything. So, it was all done. They were very good. The rep also helped me with some knowledge, which is always appreciated whenever a technician comes to your house.

I'm not really happy with American Home Shield right now. My first claim was for my central air and heating. When the technicians came, they discovered that the problem was that the electricity needed to be changed. When I talked to the technician, he said Home Shield would take care of that and that was last month. It's still ongoing with no response andI've called several different times. I'm very dissatisfied.

I had a fire inside the range. Then the heating element on top was also having an issue. We called American Home Shield to submit a claim. The contractor couldn't replace the lamp and also, the replacement parts were not available for the range. American Home Shield had told the contractor that they would replace the range. I didn't have to wait too long for American Home Shield to get back to me after he had submitted his recommendation. I just used my microwave until they determined what they were gonna do. American Home Shield told me that they were gonna reimburse $443 for the new range. So I have picked out a range and the new range is in my home right now. I am completely satisfied with American Home Shield. I've had to call in for other issues before and normally, they get right back with me. It’s with the contractors that we normally have to wait on.

American Home Shield has been very responsive when I needed them. The contractors have always been real good about coming in a timely manner. When my darn AC went out, they weren't but I think that's because everybody's AC went out at the same time. A contractor recently did a repair on my dryer and it's been good.

Atchley Air was really good. I had called American Home Shield to put in a claim and then literally, the next call I had was from them. Coordinating a time to come was good. Luckily, I had smelt the gas leak. and they pretty much knew what the problem was. I was really happy that it was prompt. But it took a little bit longer to get the part, but they were able to finish it the same day and I was thankful for that.

American Home Shield is a great purchase. I've had it for several years now and we've had to use it a few times. It definitely helps you out when you have something major happen to where you're not having to shell out $500, $600 which is what it would have cost me had I done it on my own. It's definitely an investment that's well worth it. The refrigerator was not cooling at all so I called them. They got somebody out pretty quick. The people that came out, Busy Bee, were extremely nice and answered all my questions. They gave me a timeline as far as how long they felt it would take to get it repaired. It pretty much stayed within that timeline, maybe a little bit less. Then they came back out, got it fixed, and got me up and running again.

People feel comfortable when they have insurance and think that they will help. That's what the insurance is for. But I've been with AHS a lot and they should trust me more than anybody else. For instance, my furnace broke and they just offered me a $500 check. But 500 is nothing and is the cost of just one piece, not the whole furnace work. That kind of made me look for a different insurance company. I'm paying $100 every month, so it comes to $1,200 a year, and I barely use it. Since we don't have a handyman, having AHS is better than nothing. But I'm not satisfied with them.

My dryer wasn't working and I tried to file a claim through AHS's automated system but it kept repeating the same thing saying the phone number did not work. But once I got to a rep, it was much easier. They sent me the info of the contractor and I called right away because I wanted to make sure they can come out right away. The place was perfect. They said they'd be out Monday morning and they were here first thing. They were quick and perfect to work with. They were able to repair the dryer on the same day and it's been perfect.

Indoor Comfort came around the time they told me they would be here. The tech replaced the fan motor, and then it started going. He wore a mask the whole time. We didn't shake hands. But other than that, mostly, because he was outside. Everything went fine. The fan has been working fine. We didn't know Home Shield's service was 24/7 until I saw it on the paperwork. It was good that it was 24/7.

Our dishwasher had a water leak. It took two weeks for Advanced Appliance Service to get out. They had to order parts and that took more time. Then those parts couldn't fix the problem and they had to order more parts. We were without a dishwasher for a while. I wish American Home Shield could expand their service providers instead of just going to Advanced Appliance all the time and sending those guys over. I know that Advanced Appliance enjoys the business, but at the same time, if they don't have the capacity to serve the customer base in a timely manner, then AHS needs to get more contractors on board.

It was a great experience with Home Shield and Hollywood-Crawford. The submission for the claim was seamless. I called Home Shield and then it took a minute to get someone on the line. But once I spoke with someone, they were very thorough over at Home Shield and asked me if I had any other issues that were electrical in nature, and even explained what that would constitute. So, I was able to put in more than one claim on the same electrical ticket so that that saved a bunch. And then, it didn't take long to get someone out to do the repairs. Everything was complete within 72 hours from the time I made the call. The garage door now works when before it does not. I have two accounts with Home Shield and my overall experience with them has been positive.

I've had two companies working with the air conditioner. The first company that came out was horrible. The second company that came out was stellar. The first company was a horrible experience because, given the time we're living in, I insisted that anybody coming to my house to do anything should wear a mask, and the guy had a mask on, but we had to keep reminding him to keep it in place. He revealed to us at a certain point in the service call that he thought that he thinks the virus is a hoax. He was trying to politicize all of this stuff, which was really annoying to me, because I didn't wanna have that conversation.

Everything went smoothly with my recent claim with American Home Shield. The contractors even explained what went wrong and fixed the AC and have no problems. So far, American Home Shield has been great. Everything I've ever called about was fixed. I had two of the faucets outside of my house broke off. I had a couple of drains that wouldn't flow well. The contractors came out and they did all of them at once.

I had a maintenance job that I wanted to do on my heating system before the winter kicked in. I did a request online and it's very convenient. The technician who then came out was very professional as well as knowledgeable. It was fantastic. I switched over to American Home Shield in the early part of this year and so far, so good. Given the experience I had with this maintenance job, I'm super happy and satisfied. They're professional, pleasing, and very thorough.

My garage didn't wanna open and close all the time. I couldn't figure out what it was, so I had a technician come out and find out what it was. The technician came the next day and wired up a new antenna wire on the motor part and that made the garage door open and close. I was satisfied with his work. He was very friendly and did a good job. We've been happy with AHS and we battled through around 20 years.

My husband mostly dealt with the plumber that we got through American Home Shield, but we've had a good experience with them. We started to have some sort of issue with our main drain where a small amount of water was coming up through it. It looked like our food disposal in our InSinkErator was not flowing correctly, so there were like egg shells and stuff coming up out of the drain. The contractors were very professional. It's been really easy to just give American Home Shield a call and get someone scheduled to come out.

One of the burners on my stove was getting hot randomly. The guy from Able Heating and A/C came out and he knew right away that it was one of the switches or the switch for that burner. So, they ordered the part, and came out and fixed it two days later. The only one I had difficulty with in submitting a claim was with the HVAC. I had to do one recently with the drain line for the AC which got clogged. American Home Shield didn't have anything specific for that. Ultimately, I called and scheduled, and it was fine.

We submitted a claim with AHS for one of the pipes on the sink that busted. The contractor that came fixed it and everything's working well. He was a real professional, helpful and explained stuff. However, our experience with AHS has been up and down. When I had a problem with my air condition, they didn't wanna pay any money for it. The AC we had was almost 18 years old and I've been with AHS for a long time. We've already had two new units that we paid for. They didn't give a dime for it. I thought I'd get a lawyer because it makes no sense.

My tenant was there when Aaron Plumbing came out and I had great satisfaction as far as the work that was done. I have two different properties with American Home Shield and I've been very satisfied, thus far. They were very quick to answer the call and they'd get there on time. The only issue I had was in my Chicago Ridge condo. A company was supposed to replace the faucet and change a shutoff valve for the stacked washer-dryer there. But they only did one of the two. They said that the issue with the shutoff valve was the condo association had to shut off the water. I told them that they could coordinate a time to do that with the condo association but they never did. I contacted my property manager and they said that they never heard from that company at all. Other than that, my experience has been very positive and that work has been done for the most part.

My piping was flaring out and it was starting to leak. My faucet was stiffening up from dirt and old age. The final service when JED Plumbing and Gas was able to get in was pretty quick. Having American Home Shield takes the worry of getting a tech out to my location. Sometimes, even getting one out here is pretty expensive. AHS picks somebody and they come out. After JED came, my item works and everything looks good.

I was having an issue with the air conditioner unit condenser. When I filed the claim, everybody was really nice. Affordable Heating and Air came out. They were very professional and I appreciated the swiftness of their work. The unit is good now.

I had an issue with humidity in the home and we were trying to figure out its cause. Several people were coming out and I also had mold because of the issue. I had a service done in early August since I had a free coupon from previous use with Ace Heating & Cooling to do a yearly checkup on my system. But the problem with the humidity was still there. I then had an indoor air quality specialist come because I had mold and that person was the one that noticed that my AC wasn't turning off, so I called Ace Heating back out. It turned out that the fan motor was bad in my AC unit. So it was constantly running and pulling in humidity into the house. They replaced my fan motor but within a couple days, the house was hot again and the AC was just blowing hot air.

I had an issue with my sump pump. Prime Plumbing was sent out, diagnosed the problem, then they had to order the pump. They came back about a week later. It took about an hour for them to install the new pump. Everything’s great now.

American Home Shield's contractor, Installation Services came and tried to diagnose our problem. I was told what they needed to replace. They had come out on a Friday to diagnose and they were out by Monday to put in the replacement part. I was very satisfied with that timeframe. While calling in to American Home Shield's office is awful and I'm hold for over an hour, if contacting them is just done online, everything has been fine. They have been good to us. The warranty has been a money saver. Any time I have an issue, I've called them. They have worked with me whenever I have an air conditioning issue. I've had a lot of plumbing issues as well and AHS has handled all of them. I've referred them to two people who now have their service.

American Home Shield did what a home warranty is supposed to do. I called their customer service number when the AC wasn't working and the contractors came like they said. They were good. I haven't had any calls on the AC so it's doing good.

I had a claim to American Home Shield for the thing where you turn your water on in a bathtub. I also had a garbage disposal that was broken and a problem with the sprayer hose in the kitchen sink that sprays the vegetables. I had to wait so long for the parts to come in. But other than that, A Discount Plumbing did an excellent job. The technician was very professional and very knowledgeable about his business. He was also very polite, courteous and he explained to me the situation why they were having a problem getting the part. Once we got the part, he called me right away and came in the next day and hooked it all up. I was very satisfied with the contractor, and I recommend his company for this area. I was well pleased with American Home Shield and I told several of my friends about American Home Shield, and I'm hoping that they decide they will look into doing business with them.

Our sewer had backed up from the sink down. We could still flush the toilets and use the showers. It was just that area from the kitchen sink down. The contractor came out and did the roto-rooter thing and was on his merry way. It’s really easy submitting a claim with AHS. You can either call them and they'll do it, or you can do it online. I've always scheduled my claim by calling them. It's easier. I could get through to somebody right away. If I do it online, it's a waiting process. But if I call them, I get them right then, and they take my claim and send it out to somebody. But they will check. If you have somebody you prefer to use, they're more than cooperative in letting you choose them as long as it's one of their vendor suppliers. They've always been easy to work with. Whoever they have sent has always been good. I've never had an issue with anybody that they selected.

I had a clogged drain in the kitchen sink. The contractor that Home Shield sent was good, quick, efficient, and knew what he was doing.

I was getting emails all the time and advertising specials from American Home Shield, so I decided to give it a shot. We had it years ago when we first bought our house, and we let it lapse, but it was outstanding then too. When I had #1 Garage Door come out for a torsion spring, the guy did a good job, but most of it wasn't covered under the warranty. There was one piece that was covered, and then the big part of it was not covered and it was specifically excluded. Still, American Home Shield has been great. We've used them for another claim, the AC that had a lizard that got fried in the circuit panel, and that was the only thing preventing the AC from working.

It wasn't difficult to submit the claim to American Home Shield but it was difficult to get someone to take care of it. The garbage disposal wasn't working at all and when you click the button, there was no sound. AHS sent a service person out and an appliance person, and they didn't know what to do. Then, they sent an electrician out and he didn't know what to do either.

I feel good about the service that AHS provides. I’ve had no major issues. Things went well with the contractor that they sent out. The technician checked everything out and everything was good to go. Putting in the service request though was a little difficult. I got an email reminding to have a checkup done. I clicked on the link, went to the site, and put in a request. But you didn’t put in the service request, it actually put in a request to have a diagnostic test. When this person called me, he was trying to ask me what the issue was. I was like, “Nothing. It’s just for the checkup.” So then, I guess I had to call somebody and they had to change it. They seemed to have to close that one out and open up a new one.

We turned the air off three weeks ago and now, we woke up and the temperature in the house was 58 degrees. We didn't have anything on so we tried to turn the heat on. Two days went by and we were still freezing. So, we figured the heat wasn't working. The contractor came out the same day, which was impressive, and they got it working. We just had a one-year homeownership anniversary, so we’ve been with American Home Shield a little over one year and we only had one other claim with them, which was when it was time to turn the air on. I was asking them if we were gonna have to call them every time that we want to switch from air to heat. They got it working but we don't know what the issue is. There should be a better explanation. Still, I would recommend them because of all the different options for what they cover. They even have the electronic policy.

The claim was easy but the wait time to get ahold of American Home Shield was hell. I was on the phone waiting on hold for over an hour. The hold time was ridiculous. But after the claim was established, the contractor came out though I had to wait a little bit of time given COVID. The guy did what he was supposed to. He came in and was prepared. He didn't make a mess and didn't scratch anything. It was good. My oven wasn't working at all and it works now.

Sancho Services was wonderful. They were quick, to the point, and took care of my problem. They were pretty easy to deal with. They explained every situation and there was no misunderstanding. Overall, American Home Shield was really good and the claim was fairly easy to submit.

The process got off to a rocky start because American Home Shield had sent out the initial plumber, Medallion Plumbing, and they kind of sucked. They tried to diagnose the problem as being an AC problem. When I disagreed with them, they didn't wanna work with me anymore for some reason. American Home Shield had to send out an AC guy to verify that it wasn't an AC problem, then they sent out Budget Rooter. Budget Rooter was really good. Other than that initial plumber they sent out, everything else was pretty smooth.

My exhaust fan stopped working. American Home Shield gave me a date as far as when the tech was coming. It was a smooth process to file the claim. GJC Electrical provided good service. Everything is good.

I submitted the claim for the stove online. The website was easy to use. Unitech Appliance Service called and he said, "If you're available, I can be there in 30 minutes." If not, he scheduled for another time. They said it was 24 hours before it was assigned. It was quick. I was satisfied. He came right in, looked at the stove, and he already knew what the issue was. He went back to his truck, grabbed the part, and fixed it. He wasn't at my home for an hour. I've had a great experience with Home Shield. The only thing is when it comes to weekend service, I would like a clear understanding of what to expect on weekends. But outside of that, everything is fine.

When I called American Home Shield, it was done rather quickly. The service was great with Realty Rekey too.

Robert, the contractor, was a nice gentleman. He came here and diagnosed our washing machine for us. American Home Shield ordered the part for him. Usually, when he replaces the sensor, which is what broke on the door, he also replaces the control module. When he turned the order in, only one part was shipped so the other part never came in. He said he was gonna try and get the other part but I haven't heard back from him. But he was very professional. I haven't hooked up the washing machine yet because I was waiting for the other part. But he guaranteed that it works, and so I trusted him. This is my first time being a homeowner so it’s all new to me and that was the only experience I've ever had with AHS but so far, so good.

We needed to get our garage door remote on. I went online and asked American Home Shield for somebody to come out They had somebody call within the next day. The tech who was sent to do service was very good and things have been great since then. Having AHS has been easy and convenient.

The heater was not working in the pool or Jacuzzi. Upland Pool Supply had to come back three times. The first time, they thought it was something and they fixed that. Then they came out again and we didn't know they were gonna come back another day to repair it. But they eventually figured it out. We also had a claim with the motor before. The company had to come back once because they thought it was the drive, and then they came back a second time. They said the motor was bad. Overall, I’m not super happy with American Home Shield. I like the Old Republic better.

The heater for the bathroom was not working and it was replaced. The tech that AHS sent out was respectful and knowledgeable. And when he brought it back last week, he put it in and it's working. I've had AHS for a long time and I had a few problems with the Central Heating & Air guy. I requested not to use them again. I also had a problem with a couple of other contractors, but other than that, all the techs have been good and took care of what they were supposed to.

American Home Shield sent out a contractor for my HVAC system. They were great. But it was nothing that they could do. It’s more the ductwork than the HVAC system and the way that the house is vented, it wasn’t getting a certain part of my house cool. So, the way that the house was designed, they said that there was no way that it could be fixed until they get into walls and just redo the ductwork, redirect the ductwork. Nevertheless, I’m very satisfied.

Flash Garage Door came out in a very timely manner. The issue ended up being a belt that was broken, and I could not access the ability to use the garage without manually doing it. Flash Garage Door ordered the part and came back out. The tech contacted me through the process. The young man did a great job. Everything was above grade. We love American Home Shield. We've had them for years, and we'll continue moving forward with them.

My stove and my dishwasher broke and I had to buy new ones. The appliance man who looked at my dishwasher said to me, "Why don't you buy one of those home plans?" I called American Home Shield and told them I had three houses. They were more than willing to cover it. Unfortunately, they're probably not happy with me because once I bought the policy, everything broke. I had to use them five times. I don't want these things to break, but the reason I bought it is because I'm getting too old to be worrying about three houses anymore, and this was convenient. I had a control board that shorted out and Total Air Care fixed it. They had to order the board and then come back, which took six days. I was lucky. The weather had broken and we had six days of cooler weather. Otherwise, I would not have been happy.

It’s been good with American Home Shield. I've made three claims thus far and I've been pleased with them all. I had some water pooling on the floor randomly so I had a plumber come out. He thought it was probably the refrigerator so we called that guy in. As soon as he got here, he was able to assess the situation and fixed it. He was very thorough. He told me what my problem was with my icemaker. Filing the claim was easy and I was rather shocked. I just went online, typed it in and within 24 hours someone was contacting me.

On the 25th, it would be a year that we have Home Shield here. Recently, we had a claim about our furnace. The tech came over and said it was just a crusted wire. We ended up having to call them back because we looked at it but it didn't look crusty. He made it work for a bit, and then we had to call them back out because it stopped working again. We had another claim for a drain and he came over and did that too. In both cases, the techs were professional and timely.

American Home Shield reached out to me with an offer to check on my heating system before the season it is needed starts. Family Heating & Cooling came out for service. Submitting claims to AHS has been easy so far.

American Home Shield has been okay for the most part, except for the light fixture in our range hood that we have right now is pending, where they just dropped the ball and we haven't received anything from there. They sent some people out and said that no parts were available for it, but they never called to finish up wrapping that or closing that particular case. They found some sort of loophole in their guidelines saying that it was part of the wiring. They tried to convince us that it was not covered because that wiring for that light in the range hood was part of that exception. Unless we instigate something, I don't think it's gonna get followed up with. We feel screwed.

This is our second house we’ve had with American Home Shield. I'm glad I got them. Recently, Instant Air came out for an AC issue and they were great. They did find out that our air conditioner could not be repaired to where it would stay repaired so they ended up replacing everything. It was a very good experience.

The claims process was good. I received American Home Shield's service here and it was very smooth. The person who came out from Dan's Pro-Lock was very friendly and professional. He changed three locks in my home and then he went back. It was very good.

American Home Shield is great to have. Recently, ASP of Northern Virginia came out because I had a pool pump situation. But there was an electrical concern they couldn't really do because of what's involved and the guy said more than likely wouldn't get approved. I had to get a separate electrician to look at it.

American Home Shield does a good job. They contact somebody pretty quickly. I called one day and the next day, somebody was out there. It went good with Millennial HVAC. The AC wasn't cooling and the guy that came out was a fantastic guy. He did a good job and had a good personality.

JQ Air & Electric came out for a plumbing issue. There was a pipe that had burst underneath the house, and they came out to fix it. The renter called me and said everything was fixed. We pay American Home Shield 60 bucks a month, but it's nice that we can call them and they'll get someone to come out, and an issue gets taken care of fairly quickly. We've been pleased.

I've been with American Home Shield for three years now and I like that they have a really good monthly price. Then the fee that we pay when someone comes out is really good compared to every other warranty placed I've looked into. When my air conditioning wasn't working, Jimmerson Air came out once and they thought they had fixed the problem. Not even a week later, it went out again. They came back and corrected the problem. We didn't get charged because they didn't fix it right. Overall, I've been completely happy with American Home Shield.

I had Home Republic before and I was very disappointed in them. I thought I would give Home Shield a chance. And my first encounter with them, everything went smooth. I was happy with the service and I was happy with Airflo. I had a leak in my HVAC system from my humidifier unit that's hooked up to the furnace. It flooded my basement a bit so I called them up and had them check it out. The tech was knowledgeable, professional, friendly and prompt. The thing that impressed me most was, I called Home Shield and they said, “Go ahead and call this contractor and give them a heads up, We'll do the same.” I left a message. I didn't expect a call back on a Sunday. I got a call back about an hour later. They were out the next morning to rectify the problem. For my first encounter, I hope it continues. But I hope that I don't have to use them a lot. I'm happy with Home Shield and with the contractor they sent out.

I put in a claim with AHS regarding the AC on Saturday night. The contractor called me to schedule it on Monday and then came out Tuesday. He thought that there's a leak. He put in four pounds of coolant and he put in the dye. Then he's gonna come back and check in the evening to see if there's a leak. He was gonna come back Friday was the arrangement. ‘Cause I've got his number. I texted him on Saturday, “Can you let me know what's going on?” But he had a family emergency and had to go to California. He had just told me, “As soon as I am back, I'll take care of it. I'll get in touch with you.” This guy's been great.

The most recent claim I submitted was for a refrigerator. I was a little bit perturbed because Home Shield sent a technician and he came in, he looked at it, he spent five minutes, and he spent 45 minutes in his van. I had to text him and ask if he was coming back in. He told AHS that the refrigerator could not be fixed. It was something with the condenser. We had to get a new refrigerator and Home Shield was offering me $3,000, although the refrigerator is $8,000 when we bought it. I sent AHS a copy of the invoice about two weeks ago and I am trying to get the 3,000 but I have not heard anything. What really irritated me is in addition to the $100 that we paid, which the technician said he spent an hour, we were charged an additional $175, which he spent five minutes, and that 175 is coming out of the 3,000.

I didn't realize that I had a rekey service as part of my policy with American Home Shield until I was looking at the renewal. I moved in in March of 2019 and I never had the house rekeyed. I thought it would be good to get it done. It was a little bit late in the process but the guy did a good job. For the most part, I've had a good experience with American Home Shield. However, it hasn't always been a consistent experience. Sometimes it's good but other times, I feel like I have my home warranty but I have to go take care of the issue myself anyway because the folks that were sent out didn't do a great job.

It's easy if I do the claim from the website. It is awful if I try to do it over the phone because of hold times between 25 and 45 minutes. But Home Shield has been easy to work with. When GE came out, they were awesome. The problem was some cleaners that the previous homeowners had used that had caused a problem with the seal. The gentleman that came out was great. He was able to clean all that up. While he was here, he cleaned out the filter on the dishwasher too so that everything was gonna run well after he left. We weren't going to have additional problems to have to call him out for later. He gave us some pointers on some general care of it so that it would last longer.

Both of my toilets were not flushing properly. The guy from All Hours Emergency Plumber came and did a few adjustments on them and was able to get them to flush. He was good and very nice and professional. He was funny. I felt bad because while he was here, I had noticed some bubbles under my sink in the kitchen, so I had pulled everything out. There was nothing leaking. So I said, "Okay. Can you maybe just check this?" While he had his face under there, I had the sink stuffed up because I was soaking something. So I pulled the plug out and then it burst the pipe because they came loose. The poor guy got a face full of water. But he handled it very well. He tightened everything back up and said, "No big deal." He also showed me what to do if it comes loose. He was really good-natured.

ARG Going Green came three times but they didn't do their job properly. The problem wasn't fixed. But they were very punctual on all three occasions. They gave me half an hour heads-up time, and they were awesome. The first guy who came was very genuine and honest. The second time around when their technician came, he didn't do a complete job of filling the refrigerant. He charged me and I paid him yesterday and that was it. I sent in the claim through the online portal and it was kind of rigid. It could have at least a text box where I can write something. It did not let me write anything. It was ABC two choices. That was it. Also, it was a pain to reach the customer service. They take me on hold for 20 minutes. I needed to talk to someone and one lady just hung up on me after being in the conversation for about 15 minutes.

My boost pump went out. Submitting a claim to American Home Shield was easy to do. Their tech from Clearwater Pools came when he told me he was gonna be there. He found the problem and even when the work was a little tedious when he was checking the transformer, he didn't mind that he had to get wet. I was a little disappointed though that AHS and their contractor were telling me that I had electrical problems. They also told me that if the transformer issue seemed to be electrical, then the wires aren't covered. Still, AHS has a good process and I had a good experience with their contractor.

I had a breaker that was tripping. Home Shield responded and took care of what they needed. It went smoothly. In addition, the contractor was professional. They responded and replaced a couple of bad outlets in the living room. They worked safely. Everything was taken care of and has been working.

Discount Plumbing came out but it turned out that it was an electrical problem. They said I didn't have to pay another $100 on top of that. American Home Shield sent out an electrician and it turned out it's the way the place is wired. Both the guys that came from the plumbers and the electrical were very nice gentlemen. They were also very easy to get along with. I've been very happy with the response from American Home Shield and getting somebody out there. I'll be renewing here at the first of the year with it. I've already recommended them to a couple of friends and a couple of family members.

There was a blown fuse on my furnace. I called American Home Shield and did a claim through the automatic thing. The contractor who came was professional. They were good. They called me the next day. They replaced the fuse to my furnace. Overall, my experience was great.

Our recent claim with AHS was for the dishwasher. There were some issues with the circuit board. I raised a request to American Home Shield and they scheduled the provider for the service. The contractor scheduled another call with me and he asked me the right time and he came up the same day. It was all quick. The contractor came in and he said that he identified the issue immediately. After that, it took some time because there was a part that needed to be replaced. It had to get shipped to the address. It took around eight days of time. After that, he came back and he installed it.

When submitting a claim to American Home Shield, I’ve done call-ins and sometimes, you’re on hold forever. I wanted to call to see what the status of the refrigerator was. I called their purchase department and the recorded answer I got was that my hold time would be about an hour and a half. I held for 20 minutes and gave up. The new service calls, either way, seem to work fairly well and the technicians have been good.

Leak Seekers came out and repaired our garbage disposal. It wasn't working. I did the claim to American Home Shield online, and they sent an email out to me telling me when the contractors were gonna come. Leak Seekers did a good job. They replaced the garbage disposal.

We had an experience with B B Lewis Plumbing that wasn't good, as far as communication but this time, it was. The sink wasn't draining in our master bath, but that's where our AC line is connected to. So, it needed to be cleared out. But they didn't clean up and they left a mess on the sink and on the rug. For 20 years, we've only had American Home Shield. The claim is easy to submit. It took a while to get a person over the phone, but they were nice whenever I spoke with them. We used to live in the Dallas area and the contractors in the Dallas area were of better quality than the ones and I felt more confident in who they were sending out. Here in Austin, it's a hit or miss with who they send out.

There was something in the panel and our wiring was not working properly. It kept switching off causing the front of my house to not have any power. I went on American Home Shield's website and paid the $75. I scheduled the service on a Saturday at about 11 o'clock. I got the confirmation that the contractor, #1 R & R Electrical Allstar, was gonna contact me but they didn't. Since the phone number was provided, I called to see if they were gonna come out. But I didn't hear from them. They called me Monday requesting to schedule an appointment and I called them back. They then scheduled the visit for Wednesday and their tech came out that day.

We just moved into the house and we needed to get the locks re-keyed. That was part of the covered warranty that we got as part of buying the house, so we did that. We reached out to American Home Shield and got it all squared away, and it was quick and easy. It only took a couple of days from when I filed the claim to getting it all the way resolved and the work taken care of. So, it was pretty seamless. They got it all taken care of and they gave us plenty of spares, so we're all good to go.

My garbage disposal wasn't working and it was fixed thru American Home Shield. However, anytime I call their 800 number, it's terrible. They need to employ more staff and not use COVID as the reason they can't answer the phone. Every time I try to, it says, “You can do this on the website.” But it won't let me reset a password on the website. I can't do what they prefer that I do it on the website so I'm forced to sit on their 800 number to place an order.

We reached out to American Home Shield to have someone come out back in early May because we were having AC issues and they sent Sweet Mountain Air. Typically, before I use a business, I will look up reviews to make sure they are good and trustworthy. I looked up Sweet Mountain Air and they had the worst reviews I have ever read for a company. I called American Home Shield back with so many concerns and the person I spoke to was not very helpful. They just said, “You can either stick with him or you're gonna have to wait longer to have someone come out and service your AC unit.”

I signed up with AHS in July and got it started in August. Three weeks ago, there were issues. It was on a rental in a different state and the toilet was clogged. Someone called AHS on my behalf and the response was very fast. The contractor scheduled a visit and someone was there to welcome them and oversee what's going on. I was told the contractor did a really quick thing and in the long term, they will advise doing some adjustment and stuff. But the day after, it was clogged again and the contractor came back. It's kinda like they tricked something and when it didn't work, they came back really fast and fixed it for good. And it was under AHS. The response and the service were very appreciated.

There was a wiring problem and it was really easy to make the claim. Since it was all automated, I didn't get to ask questions about the process. I knew there'd be a deductible. But I didn't know that that was what that was when they asked, "Do you wanna pay $100 now?" So I paid the $100 to make the appointment. But I didn't understand. It wasn't explained at all that that was the deductible. I was still unsure if I was still gonna get another bill. So it should have been explained a little bit better. But other than that, everything worked out fine.

The first time we made a claim with AHS was for the dishwasher and it was great. All I had to do was get online, submit my claim, and they called me the next day. The contractor came out and the tech was very professional and very timely. He kept me informed about the parts that he had to order and when they would be in. I had the dishwasher fixed within a week and it's been running like brand-new. It's worth the monthly deductible fee to be able to get your stuff fixed instead of having to replace it all the time.

Our air conditioning unit was not working. The tech is good and the AC has been okay at the moment. Apart from the air condition, I called AHS pretty much the same time for the dryer. It has been fixed and it’s excellent. I also had a claim for the garbage disposal and that was excellent as well. The response time from American Home Shield is good. Things got broken one after the other but it got fixed. So I'm pretty happy.

Whenever I turn the range burner on, it just kept clicking. The contractor thought that the item was defective. It turned out the thing just needed to be cleaned. So, they did that the next time out. American Home Shield's contractors were all good. We just had moved into the house and we had three different issues. The contractors who came were professional and did the work fine. The thing that we find the most frustrating with American Home Shield is being on hold forever on the phone. There's been quite a lengthy time.

I had a dryer that had an issue. It was easy submitting a claim with American Home Shield. I just made a phone call and they assigned somebody who came out. The rep I spoke with was courteous and fine. The technician brought out some wires and it did turn out it just needed to be good house cleaning. The contractor was really nice and very helpful. Showed me what I can do in the future to help resolve the issue without having to make the phone call. Showed me some parts to how to get it off and clean out the vent area, which was the problem. He did a great job.

Submitting claims to American Home Shield has been very easy. Their techs from ATR General Services came to service my HVAC unit claim and they were highly professional. They texted me when they were on their way. When they came, they had a mask and put on clean shoes or shoe coverings. They cleaned up the work area afterwards. I've already told friends what a wonderful service AHS is. They are there when I need them most. I'm happy to be a client of AHS.

My faucet had to be replaced. It was leaking. Home Shield's website gives you enough options that you could select what the issue is and in your words, describe what the issue is. Steinberg Plumbing gave me a heads up. They gave me a call and scheduled the time. And then, the guy was there on time. He was a good guy, got the job done, and then left. No worries.

It has been two and a half weeks since we submitted a claim with AHS for our washing machine that went down on us and it is still not fixed yet. The company that they sent out from Vidor, Texas is like a one-man-show. He came out and diagnosed it. He said the lower unit would need to be replaced on it and that he would order the parts. I called him last week to find out what the status was but his voicemail said that there was some kind of a family medical crisis and he was out of the office. My wife called again this morning and she's going to call American Home Shield to see if they could get somebody else to come out to finish this.

I've had American Home Shield for a couple of years. I updated them and the service kicked in on August 8th. The claim with A & C Heating & Cooling was good. The guy was very cordial and very polite. He did a very nice job. The issue was a sensor that tells the furnace to turn on and turn off. He put a sensor in and cleaned the part that needed cleaned.

Getting a hold of someone to speak with at American Home Shield was a little bit of time. I was on hold for about eight minutes. But doing the claim on the phone was pretty easy. I had a recent claim on my hot water tank. The digital display was going off and making an alarm saying that the lower sensor wasn’t doing something. Murray’s Plumbing and Heating came out, they looked at it, and then they said, “Well, you have a leak at the bottom, and it just needs to be replaced altogether.” They said they would call and talk to American Home Shield, and they did that. American Home Shield called me the next day and said it's been approved. The plumbing place didn't call me back but they did the next day and then a day or two later, they came out. It was pretty quick.

American Home Shield is a good company. I call in when I submit my claims and I have never had a problem getting through. For my most recent claim, Heros Plumbing came out for a leaky faucet and they fixed it. They were very good.

I sent a claim in for a furnace to American Home Shield and I've been talking with them for a month about it. They have allegedly called three different companies that were gonna call me back within 24 hours. I have not heard from any of them. Generally, AHS sends good contractors but submitting claims has been extremely difficult. I have been on hold for up to three hours. When I speak with their reps, I'm told that their contractor would call me. They give me the contractor's name and contact info but about half the time, I have to chase their contractors down.

I kind of had an instinctual trust in American Home Shield. I went with them and I have recommended them to my friends and family as well. Doing claims only has been easy. Advanced Plumbing came out for an issue that I had, and their representative was very kind and professional. He solved my problem and he intimated that there was an issue about the way the setup was prior to my purchasing the property. The way the plumbing came into the house needed to be changed. He said it was about a $600 job, but it wasn’t covered under my home warranty.

Home Shield will process claims either online or over the phone. I like to call all the time. But they send me email confirmation and contact information for your technician and I've never had a problem with them. I've always had good experiences. I only had one bad years ago when we had a rental property. And the technician was really rude, but Home Shield allowed me to switch and not use that technician. Recently, one of the light switches in my house was not grounded, and ARM Electric they grounded it for me. It had shocked me and they came out right away and fixed it. I wish Home Shield was cheaper, but it's a good service.

Silver Strand Electric came but I got completely caught up at work and was unable to get to my house in the amount of time. The guy was very nice and stayed as long as he possibly could. But in the interest of not postponing the rest of the day, he had to leave by the time. I was pretty sure that he registered it as a missed appointment or something like that.

I'm very happy with American Home Shield. I have them not only for my home but also for rental properties I have. There were 2 recent claims back to back - one was for the refrigerator and one was for the pool. The process was really good and very easy. The person I talked to was very helpful. They had to have somebody come out and look at the pool again. I was not happy with the previous contractor and she found a contractor that was excellent so we were very happy with the service on the pool. The same person came out for the refrigerator. We requested them because he had said it could be multiple things. He spent a good amount of time trying to find it so we appreciate it. He fixed that and now it's working great too.

The little bitty string that you cut on the light in the ceiling fan broke. I just called the number on the phone and made the appointment. It was easy. Then Moen Electric came out. They were professional, had their mask on, and were really nice two guys. When they were repairing, a song was on the radio, and they both started humming to the song that was on the radio. That was funny. And then I was like, “Okay, what do y'all know about this song?” And they started laughing. They heard the song a lot of times, so we talked about songs and this and that. They listen to everything. My son and I listen to everything. So, we had a good conversation. They were cool guys.

I had an issue with my garage door and the process of submitting the claim to American Home Shield was pretty easy. The only issue we had was that the company that they chose the first time was overbooked, and it took them a little bit longer to get to our house. They were a no show at first. I had to reach out to the company, and they apologized that they were overbooked. They were over two hours away from our home. The contractor that ended up coming out was fine. He was a really super nice guy. He was in and out in like 45 minutes. American Home Shield did a good job. They had a great and easy process.

American Home Shield is a worthwhile company. Having a home warranty, you save a lot of money. Sometimes, you don't get people out as quickly as you want them but among almost everything that we had done through American Home Shield, the wait time was tolerable. We could have called up a private place and paid extra money to get it done faster but it worked out okay. I did have one emergency issue that they told me they couldn't get to immediately. They said I could call anybody I wanted to and they wouldn't charge me for it.

And then we put in one for our furnace. The guy came out, did what he needed to do, done. However, I have concerns about follow through. We put in a thing for our washing machine. We're still waiting. I have to now call the lady back again. Perhaps this is related to COVID-19, but to me, it's not the same Home Shield that it was of the past. Even though we got a follow-up, we're still waiting on some stuff with our washing machine. We've paid the money. The guy came out and said, "Okay, I need to order a part." That has been four weeks. So now, as the consumer, I'm trying to call and say, "Is the part in? Is the part in? Is the part in?" I'm not very pleased.

I'm not American and we don't have this kind of thing in the UK. So, I was a little bit skeptical. But so far, we're really glad that we took out this extra layer of protection. If things do happen in the house, they can get repaired and it's a limited outlay for us. So, we've been pretty happy so far. I would definitely recommend American Home Shield from the first couple of experiences we've had so far.

I recently purchased the warranty from American Home Shield and I immediately had a claim for my gas furnace that wasn't working. The contractor was really nice. I had to have them come back twice because the first time, it did not resolve the issue. But the second time, he was able to determine what it was. It was a faulty thermostat which I just fixed myself in the interest of time. American Home Shield was responsive and understood the issue. They did their best to get it fixed quickly.

I needed someone to look at my heater and make sure everything was good with it. I called Home Shield for servicing and for changing of the filter. I went through an easy process and things worked out well. The reps set up my claim with Piedmont Mechanical who then called me. The tech who was sent was good. I would definitely have this contractor back.

For our AC claim with American Home Shield, we first had their contractor called Newton's out. AHS sent me an email saying that my claim had been sent to Newton's. Newton's came and said my unit had to be replaced. AHS then sent Vic's Heating and Cooling to go out and re-inspect my unit to get a second opinion. Both Newton's and Vic's were excellent.

Our Realtor gave us a few different options to look at, and we went and looked at Better Business Bureau and Google reviews. Home Shield had the best reviews, especially on Better Business Bureau. That was what made us choose them. My husband submitted the claim. And then, when Realty Rekey came out, he was there. Everything went good. He didn't complain or say anything bad. Him and the guy had cars in common, so they talked about cars while the guy rekeyed.

We were gone for several hours and when we came back and opened the door, the house was heated. This has not been one time. We tried to figure out where the heat was coming from. The self-clean oven was on. We could not get it turned off by trying to punch some of the buttons. Also, no buttons would work. We don't know how many hours it had been on and the racks were in the oven always. Before that when I did self-clean it, I would take the racks out and clean those by hand. It was brown all around the oven. It was completely ruined. The buttons were so hot that you couldn't touch them. They were almost melted. My husband had to unplug it at the breaker. That was the only way we could turn the thing off.

Submitting my claim online to American Home Shield was easy. I had their contractor, Home Choice Service do some faucet work and they did a really good job. They cleaned up everything and they were very professional.

The contractor came out for our gas leak claim. The timing was fine and the service was perfect. But they were supposed to transfer over to an appliance, a different service choice. That was a little slow. I haven't heard from anybody in reference to the appliance department yet. The issue has not been completed. It's a toss-up mainly because it works. But sometimes, you have to really be diligent about getting things done, which involves making phone calls, being on the phone for least an hour on average. That’s the one problem I have. I've never tried to do it online and I guess it's not American Home Shield's issue. I would recommend them to others. But I would let others know that they have to be committed to it, because if not, then they're not going to get the right service. Once they actually get someone on the phone from American Home Shield, it’s normally a good experience.

A tech came out about two or three weeks ago and looked at our washer. The bearings had gone out on it. He had to order the parts for it. Another tech came out Monday. He told me he would be there between 8:00 and 12:00. He got there a little past 8:00. He said it would take about three or four hours, and it did. But he got the washer fixed. It sounded like a jet engine when we used it. After he repaired it, it was so quiet. I did five loads yesterday. Both of the techs who came did a really good job. They were very professional and we had a good experience with them.

Our daughter and son-in-law have American Home Shield. They were very happy with their service so we dropped who we had, and went with them. We’ve been happy ever since. I had an AC condenser and a burnt-out PC board in the air handler replaced. The contractor was great. Also, they need to put a control on the hot water heater and we have it here. It came in the mail. I hadn't notified the contractor yet.

I've had American Home Shield for years and years. I've been very satisfied, and I was again. We had a terrible noise from our air conditioner and we shut it off. I normally call in and I find it easy. This time though, we submitted the request online because it happened at night. They then had a guy from A-1 Quality Care come. He had to replace the motor, and he was wonderful and very good. American Home Shield was very courteous and prompt. When they said they'd be here, they were here. It wasn't that, "We'll get your parts and come back another day." The guy had to go and get parts and he brought them back the same day. The service was excellent too.

I had water leaking in my sink and I called American Home Shield. They said that in 24 to 48 hours, their contractor would contact me. That's what happened and their contractor named The Lindsay Company came out to do service. I've had them out for a couple of other claims and they were very professional. The techs found that there was a leaking pipe underneath my sink and they stopped it. So, I don't have to worry about molds or leaking water. Things have been fine since they came. I've had AHS for several years and I've never had a problem with them. Their reps are very polite.

My air conditioner was freezing up. I called AHS and they sent me a text message that Comfort Tech was gonna go fix it. Then they came out the next day and fixed it. They did a good job. The air conditioning is working fine so it’s comfortable in there.

The fan motor went out on the air conditioner. A tech from Quality Climate and Heating came out and replaced it. He was very nice and friendly. He also explained what was going on and then took care of it. The AC unit is running very well now. American Home Shield is a great deal. It's a prompt and friendly service. I just wished that I would have done it earlier. The claims process is fairly easy. When using the website, there are quite a few choices but if I can't find the choice that I need, I just click others and then explain. I've had two calls on the air conditioner since I've had it and both times, it has been fixed very well and quickly. I'm extremely satisfied.

It's extremely easy to submit a claim to Home Shield. I either do it online or call it in. Sears recently came out for a stove and the tech repaired it. I'm gonna keep Home Shield.

I originally called American Home Shield for a plumbing issue. When I talked to the representative, I didn't know what was wrong with my waterline but I had a leak. It looked like it was outside. The rep mentioned that if the leak is not in the house or the foundation, they would not cover it. So I just went on and said that I needed the electrical done. But when I finally got the plumbers to come out to check on the leak, they found that it was in the foundation. I ended up having to pay one plumber to come out and pay 95 for that, and then I called for another plumber that I could finance through. That was $3,100 because they had to replace the line. I'm at the point now where I don't know how American Home Shield does it if you use an outside company. I'm waiting on invoices to submit to them and I'm not sure how that's handled but I haven’t been dissatisfied with American Home Shield from past visits.

I bought the house in May of 2018 and American Home Shield came with the house. The first year, I didn't pay for it, but because of the service I received and how great everything was, I went ahead and renewed it. I'm set up on auto renewal 'cause I don't want it to lapse. Recently, every time I turned the hot water on, it was leaking out of the handle and I had a constant drip. The gentleman that came out was awesome. He asked me if I had any questions about the sink, how it worked. It was great.

We had no hot water and the technician who came out was great. He came on time and he was professional and friendly. He was really engaging and he explained this stuff to us and was extremely helpful. Everything went well. American Home Shield has been great, so far, so I'll keep the service.

We had a kitchen sink backed up. The second company that came out was great. They came, fixed the problem and left in 15 minutes. The first company that came out ruined my stuff in my home, left and I lost $200 for the visit. It seemed like the technician was not educated on his job. He didn't know what he was doing. He dropped something in the garbage disposals and turned the garbage disposal on. Then he broke the little cap that goes near my faucet. Whatever he dropped in the garbage disposal caused it to malfunction. Now, it’s giving like a loud hissing sound where you know something's wrong with it.

I did a claim to American Home Shield for my air conditioning unit. It was an easy process when I first submitted it. The first contractor never showed up though. I had to call back and get them to send out a second one. With the second one they sent out, it was a good interaction. They did a good job. I appreciate the service that I got from AHS. It’s a pretty good service.

The technician that came out for our AC unit was very professional, very nice and tried to explain everything the best he could to us. We're up there in age, so we don't know a lot of new stuff. He said that he would turn his paperwork in to his boss and his company would then, in turn, turn it in to American Home Shield but we haven't heard back from anybody. We've been waiting for American Home Shield to call us and tell us if they were gonna do something and what they were gonna do. From the day the AC guy came out, we have not heard from them or AHS.

Red Wing Plumbing and Heating was amazing. I hope that they continue to be with American Home Shield. I'm still moving into the home. We had a mystery happening to us. On our kitchen sink, we couldn't figure out why we didn't have any water pressure. They tried a couple of things, and then they finally mitigated that. So, that was fantastic, and I was super happy about that. Then our water heater was continuously dripping. We just put a bucket under there. It was a slow drip. The contractor tried a number of things and what it ended up to be was a water pressure device needed to be installed between our water heater and the outside water source coming from our city. That was not covered by American Home Shield because it was something that wasn't already installed. So, we had to pay for that piece. But once they put that in, it resolved the issue immediately.

We had some minor plumbing issues. One of our toilets was running and we had a leak in a pipe to one of our tubs. We also had an issue with one of the handles in the kids' bathroom. It was loose and we didn't want it to get the other one did up in the kids’ room where the tub was. I went on the website and it said “request service”. I filled it out and then it gave me PHD Mechanical as the plumber. The plumber happened to be in the area. So they wound up coming within two hours of when I sent the email. They also called on the phone to figure out what I needed or what the issue was. They were great.

We had a plumbing issue so we submitted a claim with AHS. However, when the contractor came out, he just looked at it and it was fixed. Whatever was stopped up in it had an opportunity to clear out. So far, it has been doing well. One time, the air conditioner broke and it was the compressor and the contractors had to take out all of the Freon. Then the compressor went out again. We had to pay a tremendous price for the Freon. We spent $1,100 dollars on the Freon. AHS covers only a very limited amount of the Freon cost. Then when it went out again, we would have had to go through the compressor manufacturing company for a warranty on them, but we’d have lost the Freon. So we went ahead and bought another air conditioner outside the policy.

The ice machine didn't work when I first bought the place. Then it worked, but later, it didn't work. It was kind of back and forth, and I submitted a claim with AHS. The process was easy, then the techs came out and took a look at it. They ordered parts then they came out again, put the parts in, and ice machine now works fine. All in all, it took two weeks to finish the repair because they had to come out and order parts. But the amount of time that they were in my house was 20 minutes and my experience was great overall.

Climate Express came out two times for my AC unit that wasn't cooling. I asked a tech to come out and check on it in my mudroom. I wanted all of them to be checked out but the tech with Climate Express could only check one. I agreed to have the one checked so we started over there at the mudroom and realized that the pan was full so it had an automatic shutoff. The tech got that going, cleaned it out, and drained the pan.

There was some leak in faucet, a leak in the hot water heater, and a problem with the showerhead. Ralph's Plumbing was pretty quick as far as response time and completing everything. Doing claims with American Home Shield is pretty simple as far as the process. It's just that sometimes depending on what provider, they'd be like overbooked or they'd be the only provider in the area. So sometimes, it takes a little while. American Home Shield could have more variety of providers, especially when one is overloaded.

We had a claim for the exhaust fan. The contractor had one on board that they replaced it with, but it was a used one. It's kinda noisy. I'm gonna have to call in and get it replaced. But they went the extra mile. They were very polite and professional too so it was all right.

I like American Home Shield but I need to write a letter to them that Garage Door Experts' service is not really good at all. They're terrible. I have a Jackshaft garage door lift. The fella stood on the ground, looked at the Jackshaft, walked over to the center of the door, looked at my springs and said, "Your springs are broken. They're worn out. You need to replace them. They're not adequate for the door." He made that diagnosis without even attempting to lift the door to see that the springs balanced the door as they were supposed to.

The oven was showing an error message and wasn’t turning on at all. It would just shut down. I called in and paid the $100 then American Home Shield sent out a dispatch guy. He was able to fix my oven and I appreciate that. He did some repairs on it and he had to buy a special part. He responded on time and was able to answer all my questions.

I had my ceiling fans repaired and it has been great. The contractors were very good and knowledgeable in what they were doing. They cleaned up their mess.

The tech from Sam's Garage Doors was very professional, fast, and knowledgeable. He had the parts on-site, he fixed the issue, and it was all taken care of. I've had American Home Shield for 25 years. I hardly use them, but the time that I have used them, so far, it's been good. The service calls are a little expensive but they give fast and great service.

It's easy to submit a claim to American Home Shield but it's not easy to get the work done. I had my tankless hot water heater repaired or replaced and the contractor was quick to come over. It was getting everything done through American Home Shield and the plumbing company that they used was amazing. The new tankless hot water heater was sent and when the technicians came to install it, they took my old one out and got ready to put the right one in. But it was the wrong one and then it took about three weeks to get all the right stuff together. I was on hold with AHS for two hours and 45 minutes total, and I talked to somebody for about 15 minutes.

I had Ambient Air come out and see what the problem was. My upstairs air conditioning unit was making a grinding noise. I put the claim in on a Sunday. American Home Shield sent me the name that Monday and Ambient Air came out that Friday and fixed the problem. It was all done in less than a week. They were perfect. They respected my home and wore masks and shoe coverings. When they initially came in and checked everything out on the inside and when they entered back into the residence when they had to go out and do whatever work they did, they always knocked and announced themselves before they walked in. They were very respectful, very professional, and very expedient.

I had a leaky toilet and my claim for it started awful. But American Home Shield turned it around. What happened was I submitted the request online and everything was excellent. They texted me back right away that I was assigned Gennaro’s Plumbing and to contact them to set an appointment. I did that. It was on a Sunday. I called on Monday and Gennaro’s Plumbing came out. They are a small plumbing company. A representative from there named Franco, who looked like a little teenager, said there was so much moisture in the bathroom and he was gonna have to get his boss who was in the car. But there was really maybe a tablespoon of water on the floor from where the toilet leaked when you flush it. But I was told there was water everywhere.

Josko came out and put a new hot water tank in. Our previous one sprung a leak. But I had American Home Shield sent somebody two other times because I knew eventually it was gonna spring a leak because the whole bottom was full of rust and I was trying to prevent the leak. I paid $125 each time they sent somebody out. Any time they sent somebody out, they said that I would get a replacement, but American Home Shield never called me back to let me know that they closed it. Finally, this last time, because it did spring a leak and they could see the water in the bottom in the pan, then they went ahead and replaced it.

We had no hot water. Then the hot water heater had a little bit of water. The guy from Advanced Home Services came out and he said, "Oh, it needs to be replaced. It's leaking on the outside and the base needs to be replaced. But they didn't give me a base to replace it.” He told me everything, and then they quoted me $775. I said, "That's a lot of money, if I have warranty. That's ridiculous."

I submitted a claim for a washer and dryer, a microwave, and an AC unit, and it was a waste of money. I would have never got American Home Shield because they weren't able to fix anything. I had to buy a new washer. I spent $300 in fees of people going out when I shoulda just bought the washer to begin with. The contractors seemed like they didn't wanna work. They seemed like they were just rushed to go in and out. They go out there but they're not trained enough to do anything so they're not gonna do anything for you unless they have to.

There was a leak in the sink that I couldn't stop and the man who came out was polite and wonderful. They did an emergency thing. He was here within 45 minutes and did a terrific job. At a time when I was afraid to have anyone in the house, he wore a mask. I've had experiences with American Home Shield where the people weren't like that. This particular instance was much better than anything in the past. I was more than happy.

We closed on our house August 30th of last year. The owners provided the home warranty from American Home Shield for the first year. We used it to rekey. We also had a dishwasher and plumbing issue which was handled efficiently and effectively. We decided to go ahead and keep the coverage so we keep renewing. I talked to the lady and I thought that she put the renewal through. But the payment was not taken out and I didn't catch that.

We had a plumbing issue in the shower in our master bathroom. There was some knocking and groaning in the pipes in the wall. We opened the claim through American Home Shield and the guy from Brick Street Plumbing came out and fixed it. It got a lot better. He did a great job, was prompt and seemed to address the issue. But there may be another underlying issue that he wasn't aware of that we may have to try to address again. My wife let me know yesterday that it might still be knocking some more but I've got to investigate that a little bit. I wouldn't put that on him because it sounded like it was fixed when he left. I'd have trouble demonstrating for him if he were here. It's inconsistent. So what I might do is to try to record it next time it happens and maybe I can then share it with him.