American Home Shield Reviews

American Home Shield had a special going on for checking the heater before the winter got here. They contacted Carolina Air Heating and Cooling. They came out and checked that. The guy was very nice. He came in, explained everything to me and put my air filter in. Everything is working good. American Home Shield is very good. It was recommended to me by some guy and I thought it was a good idea. I’m a widow and it reminds me of what I have to do. It also helps with appliances. I just got a dishwasher as well.

I just moved in the beginning of August and I had to use American Home Shield twice already, and they were good both times. I’m very happy with them. It’s so easy to submit a claim. You just go online and submit it. And based off of your plan that you select, you get a charge. It’s either $75 or $100 and then, you pay that when you request the appointment. I’ve always heard from the contractor within the next day. The service people have always been professional and friendly, and have always resolved my issue. On the first time out, they got the repairs done. They knew what they were doing and they were super reliable. AHS saved my homeowner's life. I would recommend them to my friends. If they ask me about it, I'll tell them how great and easy it has been. It's definitely worth the money.

The microwave was not working correctly. The contractor called early and let me know that he was on his way. When he came to the door, I showed him where the microwave was. We both had masks on because of COVID. The contractor examined the microwave and started to work on it. One part was missing and he needed to order it. So I have a follow-up appointment coming up. Overall, I had a good experience. When filing a claim with American Home Shield, you explain a problem on the worksheet on the computer and then submit it.

The contractor that AHS sent out was very nice. Our heat turns on then turns off, and there's clicking. Unfortunately, we couldn't get it to make the noise because it was warm outside and the noise is happening when it's really cold outside. They thought there was something stuck in the air ducts, and then they looked, and there wasn't anything in there. I had to research the situation myself and it seems like there's an issue with the air duct being insulated and maybe some air from outside coming in affecting the air duct expanding and contracting. I feel like I wasted $125 because there was no resolution and we still have the issue. But American Home Shield's customer service has been okay and it was easy and simple to put in the service call.

AHS is nice to have and it's simple to put in a claim with them. We recently had two right about the same time. We had one for a dishwasher and one for our air conditioning. We submitted them on their website two days apart and the techs who came out were professional and nice. Everything's fixed now.

We are very pleased with American Home Shield. We made a phone call when we submitted the claim and told them what the problem was. They contacted Dewpoint and then, Dewpoint contacted us. The technician came and he was great. He repaired the air conditioning unit. We don’t know if it has a pinhole leak or it was just low, and we won’t know until time passes.

I have had awful service with this company. Each service call has needed additional authorizations. Each time I am left waiting for weeks with no calls from the vendor or AHS. Next thing I know I am receiving a letter that my service call has been closed and my appliances can not be fixed because of pre-existing conditions. If something breaks because it's old and I am paying for a service I expect it to be fixed. I would not recommend this company. Find a different home warranty company that will actually fix your appliances.

Our home has a tank AND a tankless water heater. The tank heater failed and was replaced. The tankless fails to heat to more than barely warmed water and AHS says "it still works so no coverage". Tankless was also installed w/o means to descale it and again, AHS says "not improperly installed" so, NO coverage. AHS won't pay for anything, not even descaling because "we don't cover maintenance" SO, we are, in a nutshell, left to run the unit improperly until it fails before AHS will cover anything.

I am being charged 197.00 for a warranty that I did not use nor renew in December. I spent 6 months in the hospital, and they even asked me why I didn't call them about the warranty I didn't know I had on a house I no longer owned.... from ICU? WHAT?!?! I started receiving calls in September. Asked them each time to cancel and they did not. I have spent probably 5 hours in the phone with them trying to cancel and it's impossible. Finally, I got it canceled and the representative said I owed 65.00. I was like fine send me the bill.... The bill arrives and it's almost 200.00. PLEASE USE ANYONE but AHS! This has been a nightmare. Their customer service does not care and is extremely inept.

Thank you for the resolving the issue..

I've had American Home Shield for at least 25 years now. When we first bought our place, our Realtor recommended them and I thank my lucky stars that this company was introduced to me all those years ago. Their costs were reasonable too. I took the recommendation and shortly thereafter, I became a widow. Before that, I had a handy person who can fix anything then suddenly, I’m a widow and I can’t fix everything.

We had an issue where the pool just stopped pumping and there was no electricity at all. We called AHS, and someone came out and fixed it quickly. They were actually familiar with the property because they had been maintaining the pool for many years by the previous owner, so it worked out really well. The only bad part I've had with AHS is that there are a lot of things not covered that should be covered or that would make sense to be covered. I've called in three claims and two of them were not covered. One was a garage door opener, which is not included, which I had no idea. And then the other was the dishwasher door.

If you try to do a claim by phone with American Home Shield, it's very difficult. They don't tend to answer very well. When I needed to reach them by phone, I could not. But online, it is very easy. I had a couple of claims and Discount Contractors came out for one of them. They did a winter tune-up on my heat pump. The gentleman was very knowledgeable and he spent the time explaining to me what he was doing, why he was doing it, and what the benefits were with doing so. I really appreciated that. It was a very positive experience.

Peacher Plumbing ran the pipes. They rerouted our pipes. That was the biggest job and then the most recent one was coming back to do the sink ‘cause we had our kitchen redone. They always do a great job. Their teamwork and customer service are awesome. Everything is working great. The plumbers were very well-mannered and respectful. Wearing a mask is the number one thing right now and it is required in our home, and no one has a problem coming in with a mask. American Home Shield does an awesome job. When we request someone, we always request the same technician. And if he can't come out, we'll have someone else.

I requested a rekey through American Home Shield by phone. In less than two weeks, their contractor Realty Rekey came and my mom told me everything went well. She said that the tech really took his time. He and my father got along well and that he checked everything. He explained everything to my father who was really happy with him. When I got home, I picked all the locks and everything worked fine. I got copies of the keys. With my parents being pleased with AHS's tech, I'm more comfortable calling them when I have an issue.

It's easy to submit a claim to Home Shield except you have to wait a long time before you could talk to somebody. I have waited for about an hour. The last time I talked with someone, though, it was only about 20 minutes. It was on a Sunday. BC Plumbing came out because the air conditioning people, Trinity Air, came out, and water was leaking through my kitchen ceiling. It was coming from the air conditioner. And when the air conditioning people came out, they said that the pipe was clogged. I had to go through another channel to get a plumber out. The air conditioning people cleaned as much as they could and they said that was beyond what they could do, so I needed to get a plumber. It was on a weekend, so I had to wait until Monday to have a plumber come out. That was not good because I had to turn my air conditioner off so the leak would stop.

I had a stoppage in one of the toilets, and I had a stoppage also in one of the sinks. The shower was leaking and the sink in the kitchen had a broken faucet. I made an online service request and then everything went very well. The tech had to come over two visits. The first one, he took care of everything except for the kitchen faucet because it was broken and he needed to order another part. The following week, when the part came, he came and installed the faucet. He did very good, and he’s very professional. It’s a great experience.

The fluorescent light fixture wasn't working at all. Eagle Electric's tech repaired it and everything's fine now. He was very good. Home Shield takes care of you.

The contractor who came out for the dryer repair was pretty good but he said something about a wrong part. So they had to come back for a second time for my dryer. He gave it a little test run before he left. I also had someone come out for the faucet in the kitchen because it was backing up. Then when the guy checked the garbage disposal, it wasn't working. So I had to send out an electrician to fix that. Overall, American Home Shield has been great. The claims process was easy. I'm paying for the service and if I need something fixed, I call and it gets worked on.

I've been with American Home Shield for about 10 years. The few times I called them, they responded without any complaint and were very professional. In less than 24 hours you get a call from somebody who's going to come and repair whatever you need to repair. You pay your $100 per call, and they have to repair whatever it is. The people that American Home Shield hire to do the work are really good. Recently, I had an air conditioner that was broken. I called American Home Shield and my unit got repaired. What they should improve on is about the Freon. You have to pay for it, and that's one thing I didn't understand. If it's legal for the air conditioning company to put it and charge me, why is it not legal for American Home Shield to pay for it?

We had a leakage under the kitchen sink where the drain was and the claims experience was easy. The AHS rep told me that someone would contact me soon, or if not, I should contact them. It was my first time using AHS. But Josh, the guy from Bestway Mechanical, was very professional and respectful. The service was great. Sometimes, they just make a decent customer service. Everything has been fine since.

As soon as the technician turned on the unit, he knew what it was. He double-checked it. He was probably done in 20 minutes. In the middle of COVID, he came in wearing his mask and stayed appropriately distanced. He was great. I love American Home Shield. They do their best to vet the people they work with. For the most part, they've gotten their contractors great. The online reporting of an issue is fantastic. It's a lot faster than trying to call and talk to somebody.

The icemaker was leaking and making a big iceberg in the in the tray so that I couldn't pull it out. So I kept turning off the icemaker, turn it on a little bit, and then turn it off and take the big rock out. Then when the ice was done, I turned it back again. So I needed to keep attention to it. It was broken. The tech came out and changed the icemaker. Everything is good after the repair. I also had a claim when the microwave was not working. It was doing like a sound and a smell to it like something is burning. So I turned it off. When the tech came, he realized what was the problem and changed a small percentage and it’s working now.

We had HVAC system cut out and we weren't getting any AC at all. The blower outside was running but the blower inside was not working. It was really easy to submit the claim. I was expecting it to be a lot more of a hassle than what it ended up being. I submitted it online on Sunday, and the contractor called me to schedule the time. They managed to fit us in and they were very accommodating in terms of getting out here and getting it done. They were fantastic.

My air conditioning and heating unit stopped working. When I put in the claim online to American Home Shield, I just in my information and what I needed. Then, they sent me the company’s information and I reached out to Cutting Edge Total Comfort that Monday. AHS is easy to file claims with and they're very reasonable.

I submitted a claim with AHS because my garbage disposal would not do what it was supposed to do. I have a 80-20 type split sink. The 80 side wouldn't drain out. The 20 side wouldn't drain out. I got a plunger and was able to clear the backup. From looking at the base of my sink area, I found that there was a leak coming from the garbage disposal.

The blower on the outside part of the AC went bad. Doing the claim online is the easy part. Home Shield then sends an email that they've given you a company that you would contact. But actually, the company will contact you and then they set the service up. A couple months ago, I didn't know a fuse blew in my upstairs air conditioning unit. AHS sent the same folks out, and they did the work in 10 minutes. So two different air conditioners, same company responded, and it was excellent on both. With the minimal amount of monthly payments, you're crazy if you don't get covered. I just bought this house, and it's not new. I was worried about things breaking down, and I'm glad I got the warranty and reupped.

I had problems with my oven and Home Shield knew how to find a person to come fix it. I also had problems with an air conditioner. The people that installed our air conditioner participate with Home Shield and Home Shield let them come out and service it, which I like because they know the unit. Then, we had Bast Heating & Cooling come out to do our clean and check. The tech found out a problem and he explained to me what I needed to do to have him come back out and fix it. Also, he told me what I can do to maintain the furnaces throughout the year. He was nice and professional.

My HVAC system was not cooling properly. I called them and everything was fine. The tech was in and out in about 15 minutes. It was very professional, smooth and no hassle. The repair made my air conditioning cold.

When we need American Home Shield, they are there. I requested a check-up and maintenance from them online and their site was user-friendly. The contractor they sent was good and everything went well.

I had a problem condenser pump on my central air conditioner. I called American Home Shield and got it fixed. The process was easy. I had to wait for maybe 10 minutes on the phone because they were busy and they just didn’t have a representative open at the time. As soon as I spoke to someone and gave her my contract number, everything was fine. The service contractor came in, looked at it and told me what was wrong. He was here for maybe an hour and fixed it. I wish American Home Shield costs less. But I know how things are. It's simple and easy. Everything's very convenient and so far, they've lived up to their work.

I had a leaky faucet in the sink and when the technician came, he told me what he was doing and what the next steps were. He was very good and followed up with me. Everything’s working great and the faucet was fixed. I like that with American Home Shield, I have the ability to not have to worry about getting things repaired and paying so much out-of-pocket.

The drain was busted underneath and I had water leaking all over at the bottom of bathroom sink. The plumber replaced the pipe. He also replaced a knob in the toilet in my guest bedroom because it wasn’t flushing correctly. I had a crack in the tank in the bathroom by the toilet but he didn’t give me an estimate on that one. The plumber did the work pretty fast and did a good job. Everything still works. Home Shield does a good job of scheduling people. Years ago, it was taking forever to get service but now contractors are coming out fast enough instead of waiting for days or almost a week.

I did a lot of research before comparing what the companies covered, what their prices were, and I found American Home Shield to be the best buy for the money. Recently, I had a leak that was coming through my ceiling and ruining my ceiling in my room. Mehl Mechanical was out the next day and they took care of everything. They were very pleasant. American Home Shield has always been very polite and prompt. They get somebody out here. I luckily only had to use them a couple times.

I tell everybody about American Home Shield. I love it and I've always had wonderful experiences. Everybody on their staff is friendly. The only thing that I don't like about it is that you can only change your contract at a certain time of the year. I think that I should be able to do that at any time and AHS could just modify my contract and make any type of payment adjustments that might need to be made. But I really would not own a home without having American Home Shield. I think it's silly to not have a home warranty and I don't understand why somebody would not have one. It's brilliant and it's definitely a way to save money, I have less worry and concern, simply because I know that if something breaks on my coverage, then all I have to do is pay my deductible. It's kind of that peace of mind. I believe that as a homeowner that's not a millionaire, I think that I need that.

I had a claim for the dryer and washer. The electrician was good but I still have some problems with the washer. It needs a part and I have to call them back about it.

I had a claim with the air conditioning and the technician who came out was good. With the issues I've had, American Home Shield has sent people out to correct or mitigate the problems so I'm pleased.

We called AHS because no air was coming out. The fan was broken and it wouldn't circulate air. The technician from Doctor Cool was very helpful. He explained to me everything that he did. He changed the fan and he even helped me change the filter as I had an extra one. I was really impressed with him. He put the extra mile to do good service.

Chris came for the dishwasher. He diagnosed it and said, “I'll call you this afternoon and give you an update.” And he did. Chris was very communicative. He told me the steps that would happen and came within a reasonable amount of time. Within a day or two. He was really good, and I will always get Chris if I can. Before the dishwasher, I put in a claim for a washer. The claim guy and his company, C & R, were not very professional or didn't know what they were doing. There was zero communication. And they said, “We'd be in there 7 to 10 days.” That isn't going to work. How do you chat online? You don't? When you go to American Home Shield's website to chat with somebody, that doesn't exist anymore. So then you have to call in and wait for an hour to two to get somebody online.

The main number one drain line that was draining down by the actual outside AC unit had clogged up with outside debris, dirt, and grass clippings from when I cut the grass. So, the secondary, drain pipe, which is upstairs up under the actual AC unit, kicked in and started draining the condensation that was coming off of the unit versus it being drained down on the ground. It was draining from up top on the third floor. That's what the tech from AAction Air Conditioning explained to me after I gave him a brief synopsis of what the symptoms and stuff were.

I was happy with the fact that the guy fixed the problem I was having with my toilet. He got everything working including the garbage disposal. The problem is I had called him because when I flush my toilet, I have to take the lid off because the handle is too long. He never showed back up. When he did, I had a floater in my toilet and he changed everything out. That made the handle on the knot from where you flush it too long.

We’ve had American Home Shield for a few years now and it's always been pretty positive. When filing a claim, you go online, go to request service, fill out the form, put in your credit card information for their $75 fee then they schedule someone to come out and service. The service company contacts you, sets up a time for them to come out and look at the repair then they come out. If they need to order parts, in this case, they did order a part, then they order the part for you. They come back out when it's in and do the repair.

I was trying to fix my toilet. When I twisted it up to turn off the water, it started dripping. All the plumber did was tighten the screw with the hand. It was very basic and I was like, “Crap, 110 bucks for that.” But it saved me from a bigger issue. American Home Shield is easy to use. If someone can come before the scheduled time, they let you know. I've had to use them only twice so far, and it has worked out. I was kind of hesitant in the beginning because the policy is expensive, like annually, you're spending about $700 to $800. But once you do need them, they're able to get the right people out to your house and get the problem fixed. You do find the worth of it. And I like how once you use the policy, they don't increase your monthly fees like an insurance policy would do if you file a claim.

I like that I can call AHS and somebody can come and fix whatever is broken. When our AC was just blowing hot air in the bedroom, they sent out Next Gen Air. I told them that the AC was not working and that we didn't have any Freon in the outside unit. The tech also had to work on the inside unit. He was great both times he came out.

I had a problematic dryer and I submitted a claim to American Home Shield's website. Their system told me I would be contacted within 24 hours. The tech from Able Appliance was very good and the dryer has been performing very well since he came.

The AC was knocking and the tech had to put Freon in it and then he did a new connection of some sort with the hoses. He helped us change our filters too. Everything's good so far. We can tell the difference from the Freon that he put in. But only so much of it was covered and we had to pay the rest. But it was a big difference in what happened and what it needed. Overall, American Home Shield is doing a great job than the first warranty company we let go years ago. Their service is quick. It takes a little longer on days when you have to sign up or call. Sometimes we have to call because it's an emergency and we don't wanna wait for the email step section part when you do it online. But for the most part, their people call us right away as soon as they submit the claim to the contractor. We've liked most of the people that they are with.

I have used American Home Shield twice and it's been great for right now. It’s easy to log in and it was super easy to submit a claim for my washer. I did a combination of both the phone and the internet then a guy from Direct Appliance came out and fixed it. It was a problem with the sewer, so it went away too. That was good. The guy was perfect as well and everything is fine now.

We had an air conditioner issue. The hurricane came through and when the electricity came back on, the problem happened. One came out and had to order a part. It ended up it was something else so we had about three technicians and they were all very good. It was just some of it were trial and error. Home Shield’s been very responsive and we've been very pleased. They've sent out techs for problems and fixed the issue.

The process of filing claims was good. It's easy to use online. I filed a claim for a pool pump and the contractor came out and replaced it but wired it up wrong. I feel like there was a lot of damage done to the pump and I'm trying to get them to put a new pump in. It's comforting to have the service with Home Shield but it's frustrating to use. There have been two times I was on the phone for three hours each time.

The homeowner had American Home Shield before on this house. We heard that they were a good company. So instead of shopping around, we went with them. Dan's Pro-Lock came in and fixed the hole that had to be made in the sheet rock. It was good. AHS has been great so far. The only thing that I was frustrated with was we have a pool heater that we were trying to get fixed, and they said that it wasn't going to be repaired because it was the past owners' neglect on it.

The tech told me they were trying to replace the motor of the fan and he tried to find something according to that model. In the end, he said that the unit was too old and it’s true. This one hasn’t been replaced since they built the house back in the 70s. He told me that it's better if the whole hood was replaced, not only the motor, because there is no like model with the one that we have. He came back two weeks ago, put the order and told me that somebody's gonna call me from the insurance company to ask me about the measurements of the parts. American Home Shield is gonna replace everything, but I don't know if the parts are in the order ‘cause the tech didn't take the measurements at that time.

American Home Shield's tech from Pendyk Plumbing came out twice to our place. We had a leaking toilet and their tech let me know when he was coming. He showed up on time and fixed the problem. He was professional and nice.

I've had four claims with American Home Shield and when I've put in my claim, I've had a contractor assigned to it very quickly as well as when getting appointments set up with a contractor. But I have had different issues that have come up where I needed to talk to someone at AHS and they didn't have anyone answering the phones. You can wait hours to get through to them.

I had two things plugged into two different outlets. But apparently, they're the same because they're connected. The electrician explained that they're two items that are heating items. One was a coffeemaker and the other was a toaster oven. When I used them both at the same time, the circuit breaker would shut off because it was too much use of electricity. He said, “Just plug it into this different one. I didn't know that two heated things couldn't be in the same area. He picked up the oven and he said it is 16 volts. He also said, “That's really the maximum for that electrical outlet. And you have the coffeemaker in addition to that, so it's really overwhelming it.” I had noticed some issues with the dishwasher too. He said, “Well, the dishwasher, it just may be time to get it replaced if it's doing some weird stuff.” I thought it was a whole triangle of a problem there in that corner. So far, American Home Shield has been good.

This has been the fourth claim that I have made about the leaking AC unit. My air conditioning unit is on my roof and the water it collects leaked down to my third and second floor. Each time, the techs sent by AHS say the problem is fixed but it kept leaking. When we had the plumber come out, he said that he fixed it and he really didn't do anything. I was really disappointed with the plumber. The last tech came out on a Friday and changed the direction of flow of the drainage pan. It seems that he corrected it ‘cause I haven't had any problems since then but there's been damage that’s accrued because of that.

American Home Shield is pretty good and responsive. Not everything is always covered, but that's okay. With our recent electrical issue, Elite Electric Solutions came out and they were fantastic.

I submitted the claim online then I had another company come out first and it was for the wrong thing. I had to submit a new request. United Air Temp came out. The technician was good and repaired the existing unit. American Home Shield was great.

My air went out last month, and it was a horrible experience from Home Shield not calling the person they needed to call. I called on the 11th and I approved and gave authorization that they could go ahead and fix my air. I let American Home Shield know, and they put me on hold and called somebody. They told me the work would be done and to expect it in 5 to 10 days, but no one got out here. It was already in the works of them ordering and Home Shield ordered it on time, but they didn't let Cote's know that they'd be doing the work. I was on the phone, and they talked to the front desk. What they needed to do was call the right department in Cote's to let them know that they can go forward with fixing the issue.

We have three AC units and one of them kept clicking on then turning back off immediately. It was like struggling to turn on. The heat kept rising in that area of the house which is the main living quarters so we had put in the request to have that issue addressed. The contractor came out and it was a thermocouple that had seized up and had to be replaced. They did a very good job and it was such a smooth process. I loved it.

The guy was great. He was very professional and very informative. The one hiccup was the hours weren’t conducive to me making it there being that I get off work at 5:00 and I'll come from Atlanta. They stopped doing business by 6:00 or so so I had to leave early to go. The guy informed me of a couple of things I wasn't quite aware of. I brought him out for a garbage disposal and he said if the garbage disposal jambs or breaks down because of food in there, then that wouldn't be covered. I was confused because I was thinking to myself that’s what the garbage disposal is for. He had to correct me and tell me no. I would need to get a little bit more clarification.

American Home Shield has had someone out here on other occasions and their work has been completed. Flash Garage Door was fine when we had a claim for the remote to the garage door that wasn't working. You just have to wait till American Home Shield makes a decision to come out. However, I'm not pleased with American Home Shield right now. The person who came out for my refrigerator tore the appliance apart and never put it back together. He just left it that way and went on. They said that it wasn't on the contract. If it wasn't on the contract, then they should've alerted me because that was not what they told me. They said that they worked on the wrong refrigerator.

I have an ongoing problem with them. My GE Monogram went out in August, and I have been on the phone with GE and American Home Shield on an almost daily basis. Even today, I'm waiting for either GE or American Home Shield to call me back because they cannot get the parts, but they won't pay me out so I could buy a new refrigerator. And they keep pushing the date back, if they can get the part. First it was September 11, then October 5th, then the 28th, and then last week it’s November 30th.

The dryer wasn’t drying clothes. We called American Home Shield, and then they get me in touch with Pro Service. The guy came out and he was very polite. He pulled the thing out, looked at it, and in the panel, it was the timer. It was something in the dials. He said he needed to get the parts, and as soon as he could get those, he’d give me a call, and then he left. A few days later, he called and said he was on his way, and he had the parts. He was here about a little over an hour. He took the whole machine apart and did what he had to do, put the part in, and got it working. He was good. I've had American Home Shield for years and it's well worth it.

It's always good to have a home warranty. You never know when things will break down or whatnot. When I was looking for warranties, AHS came up and I looked at what they're offered. I decided to give them a try and so far, it's been good. Recently, I had an electrical issue and initially, with the COVID, it took a while before I got a contact from the vendor, Ideal Services. It took a few days instead of 24 hours. But when they came out, they observed social distancing and they were great. They were professional, answered every question I had, and completed the work in a timely manner.

A contractor came for the HVAC up in the attic, and it was great. He was on time, very thoughtful, wore his mask and little booties, and he was very helpful. He answered all my questions and we resolved the problem. So, that was good. There was a claim where I needed something to be replaced, and getting that on board with money took quite a few months. The service is good, though. The service people are great. There were a lot of problems getting the microwave but we finally got it.

My heater goes out every other year. One day, the water was not cold but it was not hot. So, I knew that it was time for me to replace that every year and a half. I called PG&E to come out to look at the heater and then, the guy told me that I need to call a contractor because the heater was coming on too slow. He then went out there to his truck. He didn’t even leave yet. He was sitting in front of my house.

I was very satisfied. Sears took care of the problem and it was fixed. They were on time.

There was a broken garbage disposal in one of my houses. I like the use of electronic media notifications to let me know when the claim was submitted and when it was assigned to a local technician. The technician called me to let me know he was on his way, and I was able to refer that information to the tenant in the house. They arrived within the window. When the job was completed, I liked how I was notified of the billing. It was very good. I decided to switch the rest of my homes to American Home Shield because of how they handled the claim.

I needed something repaired on a couple of light fixtures. The claim process was simple but I would have wanted to be able to expound a little bit more on what the issue was and what it was that I needed. That would have been helpful. American Team was assigned to me and their technician came out to make the repairs. He replaced whatever components needed to be replaced. The person was professional and took the time to address my concerns and questions. I was satisfied with the service and the follow-up that came behind it. I mentioned this to some other people.

A dishwasher component wasn't working and it was leaking. American Home Shield sent GE out and the technician inspected everything. He tried to run it a few times and found where the leak was and determined the part for that leak is no longer manufactured. He went back to American Home Shield and said he couldn't fix it with what was currently available. AHS has been very helpful and they got us back in working order. We have a working dishwasher now, so that's great.

When things go down in your house, at the end of the day, you're hoping and praying that vendors have the parts on the truck when they come out. Sears couldn't fix my dryer and they didn't have the part the first time they came out. They ordered a couple of parts and my dryer was down for almost a month or so. I was frustrated. They came back with the second part and it didn't work again. Sears called AHS and told them that they couldn't fix it and that it was not repairable. Home Shield called and told me that they were gonna send another vendor out. When I called that vendor, it was gonna be another week and a half. So, that'll make a month and two weeks. I called AHS back and told them that they got to get me somebody within a better timeframe because we are paying money to go to the dryer.

I'm happy with American Home Shield. Recently, I noticed that the dishwasher was not working right. It was doing the wash but it didn’t heat. It didn’t dry. The contractor told me the day that they were gonna come out which was in 10 days. Then, again, we waited a long time for the parts to come in. The whole process was a long time but I can't complain about the work that the guy did. It was fixed at the end. He thought it was the heating unit in the dishwasher but it turned out that that was not the problem. It was a thermostat. It was great to get it repaired.

The refrigerator wasn't producing ice and it was frozen in the back and it wouldn't come out. The first time the tech got here, took everything out, checked it, thought it was one coil, but it wasn't. It was something else. He said, "We have to order the part." He was very polite and nice. They came back and there were two other guys. They put towels down even and walked in, took it down and explained it. They put it in and it's working good. They were easy to deal with. They were professional, friendly, well dressed, put their booties on on their shoes, took everything out and put everything back. As far as American Home Shield, their customer service is great.

The smartest thing a homeowner can do is to get a home warranty. Having one is fantastic and American Home Shield specifically has been a great choice so far. We only had it for a short time and had to take advantage of it twice already. For the garage door, the guy was able to get in and out within 20 minutes. He was very fast, responsive, polite, fixed the issue right away, and went on with his day. Everything was perfect.

I had Perfect Temp HVAC come through, do a quick once-over, and make sure everything was working properly with the AC. Everything's been working great. They were professional and friendly. They knew what they were doing and they were pretty quick.

Our recent claim experience with AHS was great. This was for my rental property. The contractors that came pulled the wax ring under a seeping toilet and then replaced a kitchen sink faucet. They did it in record time. The gentleman that was out there worked with a sense of urgency and did a really great job. That guy called. I got a status and he said it was done. I was very pleased with that. He was great, congenial and professional. He had his PPE on, mask and gloves. I would highly recommend him.

Ark Appliance worked on my leaking dishwasher. I sent in the claim online and American Home Shield's website works well. Everything went good with Ark. They responded well. They wore their facemasks and they were very good.

I assumed I will get this warranty and forget about costs of repair, which is not true. They could not fix the appliance, and offered a low cash value in lieu of the repair. The contract says the cost should be equivalent to AHS's cost, which is much lower than retail cost. Do not sign up with this company.

Updated on 10/26/2020: I have had American Home Shield on two properties for over 2 years. I filed a service request in June for a dryer and an ice maker. After 4+ months and 3 service companies (two of which admitted they had no experience with one or both of the appliances) this is where I am. STAY AWAY from this company!!!

We purchased the replacement combo plan. It says in the marketing material that they will replace appliances and HVAC (furnace, A/C) if they can't find parts for a failed unit. We purchased a Kitchen Aid dishwasher in 2006 for $750. It's 2 racks, 5 cycles, heated drying. Nothing special. They offered us $570 in cash or voucher (essentially a gift card). Their contract is inconsistent in how they talk about "replacement". In ITem 4 of their contract they say they are "responsible for installing replacement equipment and parts of similar features, capacity and efficiency". There are then some weasel words "but not for matching dimensions, brand or color". Well if it's built-in, I don't think the dimension thing makes any sense, nor color since most appliances match a kitchen decor. I won't bother to comment on brand.

Updated on 10/23/2020: I got home insurance warranty from American Home Shield, I have broken oven, they were not able to fix it, they offered cash out refund to replace the oven of $ 565.67, according to cash out Dept they mailed the check Sep 29. Until now I don’t have the check, I've been calling to follow up on this matter many times, nobody is helping me solve the problem. Every time I call I’ll wait 30-45mins. They will advise me to wait.. I asked for supervisor, they refused me of talking to Sup. I’m so sick and tired of dealing this problem.. My blood pressure went up the last time, I just hung up. Please advise what to do.

American Home Shield billing department continually contact me about my account being past due. When in fact I have paid the bill in full in April 2020. They have also billed my bank account over the past 3 month for payments of $66.99. I have spoke with several different associates to solve this problem and no one has solved my problem or refunded the payments they have taken from my account. I have had two home warranties with AHS for a number of years. I WILL NOT BE RENEWING MY TWO WARRANTIES WITH AHS.

I got divorced, I didn't have a lot of money, and I knew my appliances were aging. I got Choice Home Warranty. I had them for a couple of years and they made every excuse not to pay me for anything and get any kind of work done. On the back end, sometimes they say, "We'll give you $300 here to shut you up. And you need work, you can get it fixed yourself." One time, I called CHW out and they wouldn't fix my air conditioner. I had somebody else come out, and then it broke again. My air conditioner is 14 to 15 years old and they said because somebody else worked on it, they were not gonna fix it. I then went to Liberty Home. I called them one time about something and they said, "We can't do that." I told them to forget it, that they were done and I got rid of them within a month.

I had a gas leak somewhere and I suspected it was the water heater. I submitted a claim with AHS and the process was pretty easy. I initiated it online, then I discussed it with somebody. We set up the appointment and Warhold was the people that came out. They diagnosed the situation and the controller on the water heater was where the gas leak was coming from, so they replaced it. They were attentive, kind, and timely. They were also very willing to answer other questions I had and conscientious to make sure that I was comfortable with the whole process. They made sure other things in the basement were not leaking or problematic for American Home Shield, too.

I jump on my computer when I get a problem. I saved Home Shield's website as one of my favorites. I click on it and fill out the work order request. It takes five minutes or less and then it’s done. May Heating and Air's tech did a great job. Very professional, diagnosed the problem, and within less than 30 minutes had it up and running. I love the service. I'm very happy I have the product. I will renew it.

When you make a claim online, that goes relatively quickly and American Home Shield gets ahold of you. I had my air conditioner problem and they took care of that. For my microwave, they called and said they got somebody out there. There was gonna be a replacement and they told me how much they are gonna pay me. When I initially submitted the paperwork, they told me it would be two weeks and they would have a check for me. I read the email and it specifically said that was if it was improperly filled out. They would let me know within 21 business days if I did right. I find that a little silly. That's the only frustration. Usually, the wait time is half an hour when you call. For the follow-ups on the microwave, it was a little difficult and a little frustrating because they don't respond to the email. I sent all the stuff in but I don't know if I did it right.

We had some people come out to fix the refrigerator but the issue still is not resolved. The ice maker doesn't work. We have a water filter that's installed in the sink so we had a pipe running and connected to the refrigerator. Water wasn't working as far as coming out of the refrigerator so they've gotten that part to work. The problem is it's not cooling. The water is at room temperature. They've come out twice but still there is no ice and the water is still at room temperature. My wife filed the claim a month and a half ago.

My house is a little bit older and whenever some components start to go out, they can be expensive. I wanted to make sure I was covered in case of anything breaking, which was why I got the service from American Home Shield. I had Oaks Heating and Air check the heater. It was a preventative thing. I got an email and I clicked on it, and it took me to the AHS website. They had a special where you call them and they send somebody out to look through everything and make sure you don't have carbon monoxide and all that good or bad stuff. They said they would send me a text that the contractor would be in touch with me soon. I got an email too. The technician got ahold of me quickly and scheduled the appointment. He was a nice guy, and he followed everything and showed up on time.

The people on the phone are always very helpful when I submit claims with AHS. But we've been given and told different things by a couple of different people and that was a little frustrating. But all in all, the job got done and I was happy. I had a claim when our water heater was not working properly. In the beginning, I wasn't overly impressed with Plymwr Plumbing. They were supposed to be here between 1:00 and 5:00. I waited all day and got a text message at about 8:30 at night saying that the guy would be here at 9 o'clock. I instantly grabbed my phone and called. The guy sounded like he had been drinking and I told him he was not coming into my house at that time of the night. They ended up sending out somebody else and we had everything taken care of. The guy that came out and did the job was amazing. He got the thing replaced and my place was spotless when he left. He swept everything out and cleaned everything up.

My experience with the contractor was absolutely wonderful. He did everything he said he was going to do. He followed through and was great with responding. My experience with American Home Shield was not so great though. I had to wait more than two weeks to get the part for my air conditioner. I was without AC for that amount of time in a 100-degree weather. It took me about nine days to even get an approval to purchase a portable AC unit so that I could have some sort of cooling device in the home. There was no solution. They had told me that they were going to expedite the order so that we could cool the home and have AC for my children, for our home, but they did not.

The claim submission process is fine because we can do it online. We got service within a couple days of filing. It's getting the dishwasher replaced that seems to be the problem. Instead of there being an option to select an appliance on our account online, I don't understand why we have to call to get it if we need a new appliance because it's expensive to fix. I waited almost two hours last week to speak with someone and she was supposed to call me back and she never did, which is why I'm calling again today. I noticed that when I called about payment or claim questions, the system asks if we could leave our phone number for AHS to call us back. I wish they did that for this appliance thing so that I'm not waiting on the phone for over two hours.

My garbage disposal was leaking. Submitting a claim for it to American Home Shield was pretty easy over the phone. Their reps were kind and very informative. They sent Plumbing Enterprises to do the work and they called when they were about to get to my place. The techs were very kind and cautious. They had a mask on when they came. Everything has been back to normal since then.

I noticed a leak and it would get worse when I use the garbage disposal. I checked my policy and it said plumbing was covered. I called American Home Shield Wednesday or Thursday but they didn't have anybody available until the Monday. The rep was very helpful though. The contractor didn't come within the time limit that they had specified but they had called to let me know they were running behind schedule. I thought it was the garbage disposal that was leaking but the guy that came said no. There was a part of the pipe that was rusted and falling apart. He changed it and it's been working fine since. He was very professional and knowledgeable.

The most recent claim I had with AHS was about my air conditioning unit that wasn't running cold air. They sent a technician out here and the tech said that it's my fault and it's not covered, instead of going into details. Then, AHS sent another technician to verify that and the second technician said the same thing so they're not covering the claim. The air conditioner is 20 years old and it's been by a sprinkler for 20 years. The coil got water on it from the sprinkler, eventually rusted, and let the Freon out, which caused the condenser to malfunction. It has worked for 20 years. But they said that it's my fault. Other than AHS not covering it, their service was excellent. They were very prompt and they were very professional about it.

The garage door would not close. It would only go halfway, and then it would open back up. The guy from Ace’s Garage Door was very nice, pleasant and considerate. He told me that the issue had nothing to do with the garage door opener. He looked at the rails and told me that that was the problem but he couldn't do anything with it because it's not covered, which I understand. From his advice, I called somebody to come and look at the garage door. It's working perfectly now. I've been with American Home Shield for quite a while and I'm always very happy with the people that they send me and the repairs that they've done in my house. AHS has been a great help and I appreciate it. I hope to be with them for a long time.

I've been with these people for two years now, and I file a claim damn near every other month. I just bought my house last year and everything has gone out. And AHS has just been great. I'm surprised. I've always had this type of insurance and I never expected anything like this. Recently, I'd seen a water spot on the ceiling in the downstairs bedroom. The contractor cut a hole and they found a drain in the upstairs tub leaking. They replaced it. Then the drywall people replaced the ceiling.

I've been with AHS for at least 18 years and I’ve had good experiences. I've submitted claims for my stove, microwave, refrigerator, and things like that and the process was on time. It's been excellent with their contractors, although sometimes, they’d be so busy and nobody would come. Like if I call today, they would not here tomorrow. Sometimes it takes them two or three days to take care of the problem. But I understand that. And if they couldn’t answer me right away, they would call me back in a couple of days and explain to me what they're going to do. Everything has worked out okay. I would recommend AHS.

When the sales team signed us up for the contract with Home Shield, they didn't let us know the full terms and conditions. A lot of things are deeply buried in the fine print. They could educate the consumer of the limitations or the restrictions or the exclusions that are not covered as part of the contract. Other than that, submitting claims a simple process. My AC stopped working. A technician from Sirius came in and he was trying to fix it. Then we smelled a gas leak so he turned off all the gas outlets to make sure that there is no gas leak. He fixed the problem with the AC and he told us what we have to do to fix the gas leak and we got it fixed.

My dishwasher was backing up. The guy from Heros Plumbing came out twice. He was really good, very respectful, and he knew his stuff. I just think that American Home Shield takes really long to come out like the day with the water heater. I was going to my daughter's house to shower ‘cause it took a week before they were able to come out. If I don't have hot water, I feel like the appointment should be within three days, not eight days. I couldn't shower in my own house. They got to do what they got to do. But they have a good service.

My water heater was leaking water. I called American Home Shield and they told me that a rep was gonna contact me from the plumbing service. A few days later, their contractor came out and they set an appointment for them to come out again to change out my water heater. The techs disposed of the old one and the new one has been working fine ever since. Both of the techs finished fast and they were very respectful.

I saw water leaking outside of my house on the wall on the ground near the foundation. I didn't know whether it was leaking from my bathtub or the shower. When I placed service for different categories, I couldn't do it at the same time when I had the people that came out for the water heater. I haven't pursued the plumbing issue yet because the fee is $100 every time I need service done. I didn’t know the service was so high just to come out. You’re paying every month then you got to pay for service charge. $100 is a lot when you’re based on one check per month. I paid $200 over two weeks ago for one thing for another category because I wasn’t reading the brochure correctly.

Because I have American Home Shield, the repairs are not expensive. However, the washing machine repair person who came out was rude and that was a little off-putting. He was in my garage on a pandemic and I was trying to tell him what was happening. I was sharing with him pictures that it was clearly pooling where it was pooling. He was telling me that the problem was not the washing machine, that it was a plumbing back-up. It was fine, but he was short and I don't like people to be short with me. Some men do that because they know everything when they come out and try to fix your stuff, rather than listening to what you think, even if they are right. It’s irritating. It was a stark difference with the plumber guy who listened. He explained the process, fixed the problem and had a good disposition about it. He wore a face mask, and he was fast and efficient. He was great.

I have a friend that uses AHS and she said she's never had a problem, that it's been a good service. We signed up with them as well and so far, our experience has been good. We submitted a claim online when there was a clog from having lots of girls in the house with long hair and people not using the little drain cover. The process was easy and they sent out Mr. Rooter. They fixed it and now it works.

We've had a couple of claims with American Home Shield, including for our electrical, and all of the contractors have done a good job. Our icemaker stopped working, so we set up the appointment. Appliance Doctors was very accommodating with the time and they showed up on time and fixed it. The technician wore a mask and he was also professional. I couldn't ask for a better situation. It was very good. Now, everything's working great. We had one other claim for our air conditioning too. It was leaking and we didn't know what was wrong, so we called them out. The technician said there wasn't anything to fix, so he just cleaned something out and told us to change out the filter.

The technician gave us a heads-up on something that we might wanna consider later on down the road. My wife also said he removed his shoes when he came through the house, and then he went outside, took care of my air conditioning unit and left. That was quick and easy. Submitting the claim itself was easy peasy as well. I just went on the site and signed in to my account. It was very straightforward to use. I said what it was, selected specifically what was going on (or as close to specific as possible), submitted my claim and paid the deductible.

Our air conditioner wasn't cooling and the breaker kept tripping as well. The contractor said that it was the compressor so they replaced that. About five days later or so, it was not cooling again. I checked some of the filters and decided to go outside to see if maybe something was going on with the compressor outside which was the work that they did. It looked like one of the blades of the fan wasn't spinning so I called AHS to reopen the original claim. Somebody else came out and replaced the fan and a capacitor. Now, the AC unit is cooling. I was happy with the contractor. When they fixed it the first time, I didn't think that there was a problem with it. They seemed knowledgeable.

We had American Home Shield previously and then, we let it lapse because we never used the service. But we recently signed up again for it. Our refrigerator was not making ice and then, the water feature on the door was not working. The contractor ended up going back four times. The first technician ended up having a completely different technician come out. They ordered four different parts and it took us over a month to get it resolved. They eventually got the refrigerator working so we’re happy to have it back.

American Home Shield called the contractor and the contractor called me. They came and fixed my heater. They did a good job. The heater was dropping a lot of water and when they went and fixed it, everything is going good.

The claims are normally very easy to process because they're normally just plumbing or electrical for me. Recently, Walston fixed one of the drain pipes under the house and they did an excellent job and they always do. They've been out several times. I've had one with the doorbell, but that is a little more difficult because there aren't many places in our small area that take care of that sort of thing. I've also had a couple of follow-up things, but I have to go to the company for scheduling and they've done an excellent job for me. I've been very pleased with their service. Everything else has been fantastic and I would recommend AHS to anyone.

The guy who came out was really good. He troubleshot everything and found multiple problems that the last team never got fixed. That team didn't complete their job. When I got home, the fuse panel was open and I could see wires. I had to put it back together myself and close it up. I called back and American Home Shield wanted to give me the same AC company, and I didn't want that. I was kind of ready to cancel the warranty. I decided to use them one more time, and it was like night and day experience. However, I'm having trouble with the upstairs unit again. I think the downstairs unit was the main problem and so they got that running right. The warranty is good that the expense doesn't hit your pocket so hard if something goes bad. The response time is fast. There's just not a whole lot of options to modify a previous claim. I had questions on the old one and AHS just said, “Oh, that's closed.” It's like opening a new claim.

Lake Anna Doors did really well. Initially, they came and did my garage opener and garage door. Within two days, the garage opener was not working. So, I again went to AHS, and then rescheduled another appointment. They came and they replaced the remote with a new one. They did a fabulous job. I've started liking AHS. I will definitely recommend people on AHS. A lot of things are really taken care of. I'm so happy with the service. Whatever I asked for, they did it. The $75 for every time they visit is not that bad a deal.

My recent claim experience with AHS went well. I had some issues with a condensation drain. The contractor was able to take care of all the issues. He worked on the upstairs unit and also on the downstairs unit. It's working fine now. He was on time, friendly and professional.

Submitting a claim online for a water heater replacement was really easy with American Home Shield. The contractor was very professional. He showed up on time and did a physical survey. He then said what was needed, stated the price, and set an appointment. The techs were personable young guys and were very timely. They did a great job. Everything is working as expected. This warranty is worth the money for those who have homes with appliances and heating and cooling systems.

The pump to our well stopped working. It was clogged and corroded. My husband and I were leaving for the weekend so I was super worried about my kids being at home by themselves without any access to water. The repair company got everything done super timely and did a fantastic job. They were so kind and awesome.

The claims process was pretty easy online and then we had a contractor come in. He replaced the garbage disposal and left. It was quick and easy. But the garbage disposal still has some problems. I used it yesterday and it didn't work. So I was gonna reach out to AHS again. Last year, the experience I had with American Home Shield was terrible. Their representative wasn't the best when I scheduled a service repair. It made me think that I should've gone back to my original home warranty. But I'm glad that this experience has been tenfold and it's been so much better. American Home Shield has its ups and downs. So just shop around and see what you like and then go from there.

The technician from Austin Appliance repaired my dryer and my refrigerator, and he did fine. I went online to submit the claim and it took three days before he got out there from the time I'd put it in the email. Then, they had to order parts and it took him about five days to come back. With American Home Shield, I didn’t like that you have to pay before you even figure out what's going on or if they can fix it. I ran into a problem where I had to pay upfront and I found out that the company couldn't do anything. On another experience, it took so long to get my money back. I don't even think I got it back. It just sat there until my next service call. So, I’d rather pay in the end once it's been resolved.

I got an email saying that I could qualify for a preseason heating checkup. I took advantage of that and they told me that the contractor himself would call, which he did within eight hours and set up an appointment. He told me a timeframe. It was an hour window when he would be here. He was very thorough. He showed me everything that he was doing and what he was looking for.

When I bought this place, it had the original washer and dryer. I have replaced my washer twice but the dryer was working perfectly. So, if something is working, I'm not gonna replace it. It was a Maytag, which is the best. The dryer overheated and so, I called American Home Shield. I have the coverage over the years. Glyn’s came out and looked at the dryer and they couldn’t find the part. It was no longer available. If they could have gotten that part, I would have still kept my dryer because I spend money to buy good stuff that lasts me and I buy extra warranty other than AHS. Somebody called me from AHS and she didn’t even introduce herself properly to me. It wasn’t very professional and she was also supposed to send me an email, which I never got.

PDX Appliance & Repairs came out to fix the dishwasher and the refrigerator. It was a great experience with American Home Shield and it was always professional.

Whenever I have a claim, I do it online and somebody will contact me. I'm glad I have AHS. My experience has been very, very good.

There was this incident in December where I needed my washer and dryer fixed. American Home Shield scheduled me for the wrong date and then the contractors didn't get out for over a week. The process of submitting a claim in and of itself is fine but coming out in a timely fashion is a little different. But it's not always that AHS does that. This time around, the contractors came on time. IGD Plumbing fixed my garbage disposal that was broken. They were very efficient and they did the job. They've been professional and cleaned up after themselves.

When my refrigerator broke, I went to the website and logged in with the account I made. It was easy once I remembered my password. The date of when to expect the contractor was right but the time was all over the place. He told me he’d to be there 10:00 but he ended up showing up at 4:00. It was a crazy day for him so it’s not a big deal.

American Home Shield has been very good so far. I'm a customer and I'm still using the service. It's been working out well. My garage door sensor was no longer working. I called in and opened the claim. Morrissey came out once scheduled, fixed the sensor and then had to order a part for the opener as well. When the part came in after being ordered, he came out, installed the part and everything was great.

I've had American Home Shield about a year and a half on my house in Annapolis. Submitting a claim is very difficult because sometimes you're on hold for two hours. Even to call them back up when I had a problem, they were long, long, long waits. After I submitted the claim for my Annapolis home, somebody got back to me relatively quickly, within a day, and getting the job done. The claim was for an air conditioning unit above my garage. It was a split unit and I had two people come out who couldn't work on the unit for one reason or another. Then we decided we would put in another part. When the part came, they found out that they needed something else. Then they decided to put in a whole new unit anyway and that took a while. So it took three months to get my unit repaired. That was very discerning.

I had a claim for my dryer. It was not heating and the contractor replaced something in it. They were great. They put in a temporary one 'til I could get one that was made for my machine. Then they came back and replaced it. They were really nice. Recently, a contractor came and checked everything on the AC but it was working fine when they got here. They said it might have been a glitch with my thermostat.

Before, filing a claim had been pretty simple. I did call to have a service done in March for my air conditioner. It's an extra service where you pay $75 for them to come out and do a tune-up. American Home Shield was very responsive and a person came out the next day. I told the guy that came out that the unit sits in the ceiling. It's not in the attic. He came in, said he couldn't do anything and left. I called American Home Shield and they refunded my money. They've always been very prompt with what's happened. I did have my heater tuned up and they sent the person the next day, and it was done. They were very courteous.

American Home Shield had very good reps. I made a claim for my microwave and had no problem submitting it. But it seemed like the technician that came wasn't really sure of what he was doing. The repair hasn't been completed. And because I hadn't heard anything, I called American Home Shield yesterday and they had just a recording. But this claim aside, I would recommend the home warranty highly. They are pretty prompt. When I call, they are very friendly and they get the job done.

The techs were able to repair the garbage disposal. It was great. I'm very satisfied.

The oven part of the stove wasn't heating. I do a lot of cooking, so not having the stove working was difficult. The American Home Shield website is pretty easy to use. I put the information in there to let them know that it wasn't heating. Then they contacted the contractor and had them call me. The contractor sent me a message that said that they would contact me within 24 hours. They reached out to me and scheduled the appointment and they came out on the day that they had put. They looked at the stove, told me what it needed, and then they said that they had to come back with the part. The stove has been working fine since. American Home Shield works very quick and responsive. They're very helpful and knowledgeable. They keep you abreast of what's happening throughout the process.

The AC drain line got clogged up. The guy found the issue and fixed it. The contractor was great. I've only used American Home Shield twice and both times have been good.

The unit outside was making a large clicking noise, like it was trying to come on and off. I went upstairs to look at the unit and it was doing the same thing. I noticed there was a red light flashing and then I shut off my unit after that. The technicians called up and said they were a little early, which was good. They were professional and very friendly as well. I explained everything to them and when I showed them what red light was flashing, it pinpointed them right away where to look at. The drainage thing was clogged up. Everything was fine with Air Heaven.

Active Air Heating and Cooling was able to totally restore my unit. They are two hours of traffic away from where I live. Though it took almost three days, they stuck with it in the desert. Overall, I've gotten excellent service from AHS. Having their coverage has been beneficial as we are seniors and there are a lot of things that my husband can't do. There was also a time when we had a faucet leaking outside and their contractors came and fixed that as well as the pipe under it.

We have a little two-year-old and her sock got stuck in the sucker so the washer wasn't draining. When I did the claim online with American Home Shield, the calendar was grayed out. The closer time was four days out and we took the earliest appointment that was available. Everything was good.

I submitted the claim online for an AC unit and then right away, they sent the technician's info. The process was pretty straightforward. I wasn't home when the tech came but my wife was there and she said the tech explained everything pretty good and what was wrong with it and what we needed to do. After he fixed the AC, everything has been working fine. AHS is a good company. The prices are good.

David Swann Appliance Repair came out recently and my interaction with the tech was fine. It just took a long time to get the parts. Home Shield has been pretty good.

We had a claim for our freezer. I'm a fairly new member of American Home Shield, and I didn't know I could do it online, so I called in. They were kinda hard to get on the phone. But once I got in and got it in forward, it went well. Whirlpool's perfect. Their technician came and he needed a part. and it took him another couple of days to get the part. Once he got it in there, it worked perfectly. He was great.

The air conditioner was running hot and it stopped working. The lines were busted outside and the Freon had leaked out. AHS gave us the information that was needed and got the people out that day that I called. The air conditioner has been working good since then.

My AC wasn't turning on. I went online and submitted it through my account, and did everything online. And then, someone contacted me regarding my appointment and what was going on. The first time a contractor came, I dealt with Joey. I explained everything to him and he checked everything out and fixed whatever needed to be fixed. When he was done, he explained what he did.

American Home Shield's website was intuitive and helpful. I filed a claim to get my locks rekeyed and the contractor was very professional. They worked well and everything is good.

One of the AC units stopped cooling. The guy came out, found the part that was broken and fixed it, and he was on his way. It was easy peasy. He was very kind. We had a lot of other questions about various elements of our HVAC and furnace because the house is a relatively new purchase for us, so we're still getting used to what it does. He was very helpful in answering random questions of my wife. That was very nice.

The blower motor on the AC was not operating. Air Max installed a new one but there was an issue with the control panel also so they installed a new control panel. There was some issue with how it was installed and so, it was not coming on the auto cycle. I contacted American Home Shield and Air Max came back and fix the issue. They were prompt in taking care of the issue and the tech, Brandon, was professional and answered questions. I've been a long-term consumer and I understand that with the pandemic, there are some delays. But trying to get through to a rep from American Home Shield had been difficult. When you call, you cannot get somebody within the next few minutes. 10 to 15 minutes could be a reasonable time but if you have to wait 45 minutes to an hour, it defeats the purpose of having insurance. And then, you couldn't get through. You would have to leave a number and they would call you back. This was after Covid.

The rep who came for the drain stoppage in the downstairs toilet was great. Everything was quick, efficient and very nice. We’ve had a couple of other claims with American Home Shield and they’ve been wonderful each time. We’ve been impressed with them. AHS is great and worth the price.

Dryer not heating work orders for dryer: 7/29/20: Clean Lint. 8/21/20: No show. Had to schedule another repair. 9/28/20: Told to clean lint again & given clean bill of health on (showed on 10/6). Cancelled policy on 10/9/20, since we feel we have not been given satisfactory service. By 10/11 dryer is dead. No recourse & AHS refused to uphold their 30 day warranty. Very unethical.

I purchased a house with a 20 year old AC unit, I thought I would be protected with an AHS home warranty... WRONG! The AC quit after 45 days. AHS took my $100 then denied the claim because the unit is slightly under-sized for the home (by only 180 square feet - the size of a small bathroom). They claim the failure is due to the unit being under-sized but I'm sure it ran fine for 20+ years... It's just old and that's why I bought the home warranty to begin with. They also refused to give me anything in-writing to document the denial. They said "We don't do that, we don't give anything in writing, just over the phone". I feel so ripped off by AHS right now and would not recommend them to anyone.

I sent in a claim to American Home Shield because my air conditioner thermostat went blank on me. My air conditioner stopped and I didn't know what to do. I was on my phone and I went to the website that they directed me to and I typed in my air conditioner thermostat problem. The process was easy and quick. They sent me back an email saying that they would contact somebody to help me, and then I should get a response if they found a company, then they said they found a company, and then I should hear a response from them anywhere from next 48 hours.

On my recent appliance claim to American Home Shield, I got a new washing machine. The contractor who came was good. He checked my machine and said he needed to order a part. They couldn't order the part so I got a new washing machine. American Home Shield's service is good. The only thing was I had to call them to submit the claim so I could override because it has like an automatic request when you submit the claim. My washing machine broke at the end of September. When I went to put the claim in, it was saying they couldn't come until October 12, but I called and I was able to get somebody out the next day.

My dishwasher's door stopped opening and letting the detergent out. We diagnosed the problem ourselves and researched the part that went wrong. Astro Appliance came for AHS and my husband showed the tech the dishwasher. He ordered the part and when it came, they came back, put the part in and left. I have the handiest husband in the whole world though and he could have fixed the issue. That would have saved us some money. It was 100 and some dollars for the tech from Astro to come out and the part only costs $65.

Using American home Shield is painless. Submitting claims is easy as cake. We had a broken sink pipe and after their tech came to do the repair, things have been great.

American Home Shield is something we decided to have. I was a Realtor for a brief amount of time and a long time ago at our first home, a year of American Home Shield did come with our home purchase. Our home was getting older, so we decided to go ahead and add it to this one. Submitting a claim was extremely simple. Our refrigerator wasn’t cooling. Then, there were a few things out of it, but they were nothing major. It was an extra refrigerator that we had to keep drinks and things. I called American Home Shield, they sent somebody out and he had the problem fixed in 30 minutes.

There was a loud noise coming from the refrigerator. The contractor that was sent out was very efficient and did a great job. He was able to fix it while he was here. It was scheduled quickly and he was on time. That was a big deal.

So far, American Home Shield has been very good with us. Everything has been set on time, as indicated on the emails every time we send a request. Everything's working well since most of the repairs. The first request was the pressure pump of my pool and it's working perfectly.

I filed my first claim with American Home Shield when one of the zones was not working on my AC. I did it online and it went real smooth. I got a call within 12 hours of me submitting the claim. There were no issues with the technician at all. He called and was right on time. He was done within 45 minutes.

I filed a claim with Home Shield when a sensor switch in the bathroom was not working. Kelly Brothers came out and they had to replace the switch. The only issue we had is the tech didn't have the part. He had to order it and instead of having the same person come out and complete the job, they sent another person out. The second tech wasn't familiar with the job and bought the wrong switch so he had to go get another switch and then come back and finish the job. Then, right after that, we had an issue with one of our lights that's kind of on the same circuit. They had to send someone out to fix that. But it was fine after that.

My hot water heater was leaking. The plumber came and looked at it, diagnosed it, said what he needed to do and took care of it. There were some repairs done that day that made the heater usable, but he said he was gonna recommend that it be replaced because he didn't think it was gonna last. It was a really old unit. And then, AHS went ahead and approved it. The plumber came back the following week and replaced it. Everything worked out fine and so far, so good. We've had AHS for not quite a year in our current location, but we had them for about 15 years at our previous home in Maryland and I've been content with them for all those years.

The condenser of the air conditioner went out and three hours after I called, the contractor came out. It usually takes two or three days. They were very nice and professional. I'm not using my air conditioner right now, but they checked my furnace too and it's working fine. American Home Shield is the best company I've ever been with. I've been with them since 2001 and I wouldn't change for anything.

Depending on the situation, there had been times where it was easy to submit a claim with and there were times where it wasn't as easy. The way the warranty reads, it was ambiguous as to whether or not it was covered. So I had to call in to confirm the coverage and that would usually take a while. In the instances where I was able to submit the claim online, it was much easier because I knew for a fact that the items were covered. But there was an instance where I thought the item was covered and the rep told me that it wasn't. But AHS had already sent somebody out, so they tried to assess me a charge for the person to come out despite him basically saying that there was nothing that he could do. At that point, I was gonna cancel altogether.

Everything has been great so far. I've had a whole bunch of claims and submitting them has been easy. I logged on to the website and my portal then I clicked a few buttons, paid my 75 bucks, and it was done. The contractor reached out ahead of time to schedule, and then they showed up. We showed them where they were going and they fixed it, told us what was wrong and left. Recently, my water heater quit working. Someone came out, and they discovered it needed a reset. They showed us how to reset it and why it happened. They did a good job.

AHS is great. I had several different companies in the past, but this is the best I had since buying them. My experience with the refrigerator was easy and fast. I had to wait for the part but nobody can do anything about it with everything going on. The last claim was for my air conditioning. The air handler was bad so it had to be replaced. May Heating and Air said my part was $1,500 because they have to remodify the duct system and then AHS will take care of the air handler, labor, and the freon. But I had another company come fix it, and they charged me only $500 on the labor. I just had to buy the air handler for $698, which comes with a five-year warranty but they give you a 10-year if you fill out a paperwork. Since I didn't go through American Home Shield, I was going to call them and see if I couldn't submit what I actually paid the other people because it's cheaper for me to go that route than to pay $1,500 and American Home Shield pay for the actual unit itself, the labor, and the freon.

It was a good experience with American Home Shield. The person that came was a good one. He pointed out some other stuff that was wrong.

It didn't go too well with Budget Heating, Cooling & Plumbing. Initially they had service requests for my kitchen sink and the bathroom sink which had a small leak from the PVC pipe. One part was stopped up and the bathroom sink was also stopped up. The guy came out and said it was fixed. I called back because there was a small leak under the PVC pipe and our bathroom sink was still leaking slow. The next day, two guys came out and one of them kinda like twisted the PVC pipe and said he fixed the leak.

The AC had a leak and it took ACS a little bit to come out, which was maybe three days. But the AC is doing good now.

Submitting the claim is easy because I do it online and they kick it out to somebody. But I've been having a problem with lately is the turnaround time for anything. The people come out fairly quickly. But the issue I'm having right now is there's a part that needed to be ordered. I've been calling every week. It's been three weeks with no dishwasher. The service guy called and left me a message yesterday that he can't get the part. But I already talked to a Home Shield person and they said the part would be there in 10 days. So now I have to call somebody today to figure out what is going on.

It is difficult to get American Home Shield on the phone. I should not have to wait on hold for 40 minutes. Also, they misfired on my last service call about my wine refrigerator. They sent an air conditioner person who doesn't service wine refrigerator units. I was on the phone trying to explain to their rep that my issue is not with an air conditioner but a unit that cools a wine room. The reps kept calling what I had a wine chiller and saying that Home Shield doesn't cover that. I'm disappointed that AHS did not cover my unit. Their reps should have more knowledge of what my contract is. Recently, my keypad, garage door and garage door remote quit working. American Home Shield's tech from Flash Garage Door came. There was something in the unit on my garage ceiling that he had to replace.

I had quite a few recent experiences with Home Shield. I just bought a new home and they sent out Realty Rekey for a service request. The guy came in and did exactly what I needed. He rekeyed three locks and one of them had an automatic push-button thing. He did good. This is not my first Home Shield. I had them at my other house.

I had a problem with my water valve on my washing machine. The contractor only had blue handles and what that side needed was a red handle to say that it was hot. He was willing to go to a Lowe's or Home Depot and I was needing to go somewhere, so I told him to just put on what he had. It would have been nice to have that red handle. But he was very nice and good. He cleaned up after himself. I also had an issue with an air conditioner type problem. The guy had to get up in the attic and that came out fine. Overall, they came and fixed the problem in an acceptable time. There weren't any issues or messes. It was a click, in and out, and $75 on my end as the copay. I know it costs more than that to get a plumber out.

American Home Shield has done everything right every time I've ever used them. I enjoy and I appreciate them. They are a great company. I recommend them to other homeowners because they come in, get it done, and they're very truthful which is what I love about them. As a matter of fact, we’re moving to the East Coast and I hope AHS is back there. I plan to get it in my new home.

There was some kind of code on our washing machine and it wasn't happening. The guy came in and did a great job. My daughter who was in the house was pleased with it. I'm satisfied with my American Home Shield warranty. I've been on it forever and we've had to call them on numerous occasions over the years. However, they keep going up on the cost. It was $40-something when I started off. Now, it's like $60-something. If they could bring down the price, that would be good. It's no big deal, though. You gotta pay for what you get.

Water was leaking all over the floor and frozen water on the inside of the door where the icemaker's at. Runyon Appliances came out and it was not fixed. They have to come back out because the same issue's happening. They said they can't make it out till Tuesday and we've scheduled the appointment a week ago. It's not a very good service.

I know a couple of people who have not had good experiences with Home Shield, but I've had them for a while and I haven't had any problems. I call for my claims. Once they give me a contractor, they ask me to pay the copay by phone and I give them my debit card. The contractor is known to call within 24 hours after that. I've requested certain contractors that have come out before and they send them out again if I request them.

We started having problems with our upstairs unit and I put in a call to American Home Shield for a service order. I had ordered smart thermostats and the company came out to install them. AHS sent another company because the company they sent messed up the system. So then, we finally got Comfort First here to fix what they had not done correctly. Comfort First is the best. The previous contractors said there was a wire still disconnected, so Comfort First came back for that. I thought it was a redo. But when he got here, he said, "Those guys don't know what they're talking about. There's nothing wrong with your system." Sure enough, when they came back to install the thermostat, they didn't have any problem at that time.

American Home Shield gets the job done but it takes a while before they get the issue fixed. The contractors look at the issue and they’ll say, “I cannot fix it. I have to come back. I have to get the parts.” It happened twice already. Some companies, sometimes they come back the next day or they are gonna able to finish it in one day. But with American Home Shield, sometimes it takes days before it gets done. How about if we have a 24 hour service emergency?

My washing machine was not working. Submitting the claim for that was very easy. I did it online. The contractor Home Shield sent out was very professional and nice. They went down and figured out that the machine was not draining properly. They emptied out the water and then gave us the solution. It was just the drain was clogged. They removed the clog and everything was fine. It was a great experience. Also, I love the fact that the payment comes out, you don't pay the contractor.