American Home Shield Reviews

Appliance Service was assigned by AHS to come out for the refrigerator and it was more than a week before they could get to the refrigerator. Then, it was reassigned to another company because I had another appliance that failed within the week. The oven control board went out. AHS assigned both appliances to Sears. Sears came out and fixed the stove within two days of being assigned. They diagnosed the problem, found a repair part, and installed it. I asked about the refrigerator and this technician said Sears has different technicians for different areas. For the refrigerator, it had to be a refrigerant-certified technician. Sears was three weeks out just to get someone out to look at it.

My wife accidentally broke the microwave and it wouldn't shut therefore we couldn’t use it. She put a claim in with American Home Shield and a technician came out a few days later. He was with Apex Appliance and he was professional. He knocked it out in a timely manner and everything went smoothly. It was really a streamlined process. It was a quick and simple procedure. Everything is fine. I also had other claims with American Home Shield when I first bought my house. With the warranty, I like not having to pay out-of-pocket for a lot of stuff. It worked well and as expected.

I called Home Shield and the rep did a good job. She gave me a time and date when to expect the contractor, and then, Barker Services called me. They set up an appointment, told me they couldn't make it until a certain day, and they showed up and showed up on time. The guy was respectful, professional, did the job, and did a great job and left. Excellent guy. There was a broken plumbing pipe. He fixed that and did all the plumbing, and then fixed the toilet, and installed all that. It was leaking for months. Now, there are no more leaks. I checked it on several occasions. I would definitely recommend Home Shield use Barker more often.

We just moved in and American Security & Locks came to rekey my locks. They did a good job. They had given me two of the right key and one of the wrong key. So they came out the next day to drop off the right key. The claims process with American Home Shield was easy. The company pretty much came out the next day after I called. It wasn't very long at all.

The contractors that came for the plumbing issue fixed the immediate problem. They had to replace the sensor element because the heater keeps going out. However, he said he was concerned because he doesn't know if how long that fix is gonna stay in place because the heater is old. He said he could already tell that it's filling up with some form of particulate. Because whenever the heater comes on and the water starts churning, there's like a cracking and popping sound going on a lot. But their job was to come out and just fix. He said that they were going to recommend that it gets replaced because the heater is pretty much on its last legs. But for their professionalism and everything they came out to do, he was absolutely fantastic.

I had a lot of stuff done with American Home Shield over the last couple of months. I last had them out for my garbage disposal. They also came out for a dryer after I smelled something burning. The tech for the dryer came out and was very nice. he was on time, pulled out the dryer, and looked through everything. He said there was a lot of hair inside and it was burning. They were in a piece inside with little holes. He took that out, cleared the hair out, and put the piece back in. American Home Shield has been really good to me. I've been with them a long time and they've taken care of my appliances and other things. Their coverage has been well worth the cost. I always recommend them to my coworkers.

I cancelled one homeowner's insurance because it was so awful. And with Home Shield, it was much easier. I had my first claim with them with my dryer. They give you the option to make your own appointment. But I'm one of these people that believe if I pay for a service, you're gonna do the work. So, I made them choose the provider that would take care of the issue. It was a bit of a problem getting the people over here. They had to reschedule because they had a major issue. However, they were very professional and fixed. They had to order a part and it was all done. The contractor was very good. He was very polite and he kept me informed. He apologized that he couldn't come the day that happened. There was some major issue with wiring. He apologized, followed up, ordered the part and got it fixed. Home Shield is better than Select Home, however, more expensive. But sometimes, you have to pay a little more to get a little better.

My most recent claims I submitted with American Home Shield were regarding my air conditioner, my faucet and garbage disposal. It was easy submitting a claim, but the problem that I had was for the air conditioner, it also needed the ductwork to be done and reviewed. I was not able to do that in one claim. So I would have to pay $75 for the air conditioner and the ductwork and I wasn't happy about that. I just did the AC. It’s either one or the other. But the contractors were very professional.

I just bought the home. The sellers paid for the home warranty, but I am so delighted to have it. When my washer drains, the drainage stopped up. There wasn't a lot of water to drain out. That's why we needed plumbing. I submitted the claim to Home Shield over the phone and it was extremely easy. Bubba's Plumbing came out and was able to resolve the issue. The tech even looked at another appliance that I'm gonna have to call in on. He didn't do anything to it, but he looked at it just at our request. It was a great experience.

I submitted a claim to American Home Shield and they responded back very quickly and had it all taken care of. It was for the icemaker in my fridge, my dishwasher and my microwave. So far, it appears everything is working functionally and everything's good. Michael, the guy who came, was wonderful. He explained everything in detail to me and repaired the icemaker. It’s working but the water is coming out slower. I haven't implemented what he wanted me to add to my wash for the washing machine though because my dishwasher still smells. He said to use Lemi Shine. When I add that, it's going to improve.

My washing machine broke two months ago. I didn't have a washer for so long that after about six weeks, I had to go buy a new one. But we still waited on American Home Shield. Then two weeks ago, they said it cannot be fixed, even though it was a relatively new washer. When the tech came here, he had to replace a part and we waited weeks for that to come in. But when it came in, it wasn't the part. So he ordered another part. When that came in weeks later, he said it was not gonna work. It was not gonna be fixed and that he needed to let American Home Shield know that.

When my dryer stopped heating, my wife submitted a service request and then I was there when the guy came out to work on it. He was really good, friendly and quick. He refilled the heat element and my dryer still works.

We called for a plumber and a air conditioning person because we had a leak in the guest bathroom. When the plumber came, he said it was an air condition plumbing thing and it wasn't something he can do. Then he left, but we still got charged 75 bucks. We got charged another 75 bucks the next day for the air condition people to come out and fix the pipe. It was like a double charge for the same concern. But the tech was pretty quick and concise. AHS has done a gret job overall.

Submitting claims to American Home Shield is easy. We call in if we have something broken. Though it takes a while for them to pick up and at times I spend 30 minutes or longer on hold, the reps are courteous when I get to speak to them. The techs who come are very professional and they explain things. After they finish, they clean up after themselves and show us what they've done. They make sure what they've done works. If they have parts that need to be taken, they'll take those parts. Home Shield is friendly and they always know exactly what needs to be done.

I called Home Shield for my water heater and the tech they sent out replaced it. But he cut the gas off to the line and he never put it back on. I called Home Shield last week and I told them that when I cut my central heater on, I would hear it click on the wall unit but it would not start. They told me to check the fuse thing before I make a service call. I clicked the fuse thing on the wall to engage that amperage, or whatever it is, and the whole central air unit would come on for about two minutes and then cut back off. I called and made the second service call. A tech came out and he found the problem right away. He said that the gas was not cut back on from when the water heater guy came out. It's been excellent since the second tech came. Home Shield helped me out and they make it pretty easy. Even if there is a waiting time, one of their guys would call whenever there's an opening.

When Chesapeake initially called me to schedule an appointment, they gave me a time frame between 2:00 and 4:00. At around 10 o'clock the morning of the set date, the technician called and said he would be at the house in about five minutes. I told him what my timeframe was and he said they only do four-hour timeframes. Then, I told him I would be there in about 15 minutes and he said he could wait a few minutes but if I was not there, he would have to reschedule somebody out. He was there when I got to the house. I explained again and he said they do some two-hour windows but my schedule was from 10:00 to 2:00. I knew he wasn't right but I was able to make it there, so it was fine. Also, the service was great.

Our first claim with Home Shield was with our shower upstairs not working. That claim was easy. We were very pleased. For our second claim, our air conditioning was making a weird noise. My husband was home when the air conditioning guy from Air Control came. He didn't come inside the house, but my husband was very pleased with him. Everything now works well. It's perfect.

Chaney Appliance Repair was sent out and the technician had to order a part. I was complaining about the ice machine in the refrigerator. Then he called in and said that the part would arrive that day. He asked if he could come out. He came and put it in, and it's working fine. We only used American Home Shield once and it was done to our satisfaction.

Everything went well when Climate Masters came out for the HVAC unit upstairs. The tech was great. He said it was left loose and it was causing a leak. He said it was a bolt that needed to be tightened and he did that, and that was it. I'm glad I got Home Shield. Whenever I've needed to call, they've sent someone out. So I'm very satisfied.

Our freezer was locking up on us. The mechanism on the ice machine was broken. I filed a claim with AHS and Appliance Surgeons came out pretty quickly. There was a miscommunication about when they were supposed to come back out to fix it once they had the part. I set up a new date because I never got the call that they were coming out one day and I wasn't there. We were able to take care of that. Once I talked to them, they came back out two days later and fixed it.

There was a problem with the air going on and coming off. Turning it off, the fan was making some loud noises. The contractor came out and diagnosed the problem real quick. They replaced the part and it was done. They were very professional and polite. When they left to get a part, they asked if they could come in. They asked if they could go back down the basement to where the unit was. They also cleaned up. After they left, we let it run for an hour or two, and no issues. It’s been working.

We had a couple of options that were recommended to us by our Realtor. I did a relative price comparison and I've done my research for serviceability and customer satisfaction, and ultimately ended up winding on AHS based on the combination of those factors. But in submitting a claim, it would be nice to have the ability to edit a claim through the online portal for addition of additive services. It would be an improvement in user experience. For context, we recently had a plumber come visit that I had booked for services. Between the time of booking and their arrival, our garbage disposal stopped working as well. So I had made an attempt online to go and edit the claim to include the garbage disposal. Unfortunately, I wasn’t able to do so. I called in and I was put on hold for about 40 minutes. It was understandable because of call volumes, but quite a bit of wait time.

I had a plumbing situation and when I filed a claim online with AHS, it was easy. The contractor who came out was great but it happened at the beginning of a holiday weekend, so I was without water for three days. Monday was Labor Day and a holiday, and the techs came first thing Tuesday morning, which was nice. But they turned their phones off on weekends, so I couldn't even ask them for emergency service. AHS was on top of my claim though and the fact that I couldn't get service right away wasn't their fault. After that, I had the techs out again because of a very small drip in one of the fixtures. They came out again quickly and fixed it. They were good workers. Other than that, the first situation I had with my air conditioner didn't work out very well. It took the vendor a long time to respond to call me back and it was a very bad contractor.

Matt’s Plumbing's technician was really fast. When he was done, I thought he would get a part. He worked so fast. I've put in three different plumbing requests. One of them was a bit sketchy, because I felt like the last one that was done was a fix for the same exact problem that I've reported before. But I didn't know how to express what was going on. This was the third visit I've had from them for different things. On the second visit, I felt I was too responsible for diagnosing my own issue. I felt they looked at exactly what I told them, even though I didn't really know what was going on. I felt like I paid for nothing on that visit. But for this last visit, they were really good. And the first time, they fixed the problem. They're very responsive. When I called them to schedule an appointment, I always get an appointment within a very reasonable timeframe.

I've been with American Home Shield for a long time and I've had some problems with them. This time, I was about ready to cancel. My air conditioner went out and they didn't wanna pay for that. It is covered because I had maintenance done on it two times a year. Even the folks that did the maintenance on my air condition called AHS and told them that I kept up everything I was supposed to do because they were the ones who did it. AHS was trying to say I didn't keep up my part of the contract, but I had a letter from the folks. It was Pendley and they're recommended. They're good people. After we went through a couple of rounds, I went and talked to a lawyer about it. AHS finally decided to pay me part of it. They didn't pay it like it was supposed to have been paid.

With what I'm going through with Home Shield, I will probably cancel them. It's an American company but I could never get an American on the phone. The last time when I requested, a lady picked up in Trinidad. I couldn't understand her. So, I asked her to transfer me to an American call center, which by law, they have to. I was on hold for 20 minutes. I spoke to a lady in the Philippines. I asked her the same thing. She said, "Oh, we can't. You get whoever picks up the phone." "Well, let me talk to a supervisor because I don't think that's true.” She put me on hold, and then she hung the phone up. So, my experience with Home Shield is terrible. It would be great to pick up the phone and actually be able to talk to someone who speaks proper English or pick up the phone and actually talk to someone than having to be on hold for 45 minutes plus every single time.

I called AHS because the person that they recommended me to couldn't come to my house for six weeks. While I was on the phone with them, they found me this new company, then they called over and said that there was an appointment the next day, so I called to follow up with them to make sure. I talked to the owner and he said that he didn't know how they said that he had an appointment that day because nobody ever called him. But that was settled and he ended up fitting me in.

American Home Shield's claim submission process is user-friendly. When I contact their customer service, their reps have been knowledgeable. Recently, Flowright Plumbing came as AHS's contractor to handle a ventilation issue in my household. The lumber recommended that I go back to the person who sold me the home to get the issue fixed because the ventilation problem was not covered by Home Shield. AHS should cover roofs as well.

There was no heat that was coming out and Home Shield let me know that someone would be calling or I could place a call within 24 hours. Family Heating & Cooling came on time and the problem was fixed. Everything is functioning fine. The only challenge was it took them about five days to complete the job and I have grandchildren so we had to make do. Other than that, I'm very glad that I am participating in Home Shield's program.

American Home Shield seems so undermanned. It takes forever to get through to them right now because they're blaming it on the virus. Their service right now sucks. I had a claim on a dishwasher and I finally ended up getting it. It took me almost a month to do it. The service guy, in fact, just got it installed this morning, so I'm happy with that part of it, but I'm unhappy with the parade to there. It took them over a week to make a decision when they knew there wasn't any parts available for my old one because it was built in the mid-90s. They knew that upfront and it took over a week for them to call me and tell me that they were gonna okay it. They gave me a sum of money to work with and then we went and got it in gear from there. But I don't know that I'm staying with them after this.

J-Star sent out David for my plumbing issue. He was good. He had his mask on and he never got close to me. When we were speaking, he made sure he was 6 feet or more apart. I feel really well about the service. Someone else came out before him, and they didn't fix the problem. They told me that something else needed to be done. But David fixed it.

The air conditioner wouldn't work at all. The guy came out, went up in the attic and talked to us. This is something that happened before and I had another company come out and repair it. That was before I had American Home Shield. There's a little relay type circuit board that runs the fan motor. That circuit board went bad. What the guy did was he had to order parts but he put a jumper in there. It turned the fan on but the only problem was that it ran constantly and never shut off. He didn't tell my wife that it was gonna do that so she was alarmed that it never shut off.

My recent claim experience with AHS was excellent. They fixed a clogged kitchen sink and some leaky items under the sink. The contractor was very professional and very informative. However, there was one pipe that wasn't fixed. But I don't know if that's because I had already put putty on it. Other than that, it was good. I was very pleased with the service of American Home Shield. We have referred them to a friend.

I asked High Priority Plumbing for a recall because one of the toilets is still not working. That was a week ago and I still haven't heard back. I called Home Shield. They said that they would issue the recall. I'm going to call them back today because it has been a week and no one has come back out. Other than that, Home Shield's service is usually great. They’re fast and efficient. They usually send really good companies out. Also, the flat $100 dollar fee is beneficial to us. You can go online and do everything. It's convenient. You don't have to wait for a phone call. The follow through is usually pretty good.

Processing the claim with AHS was easy but that the company that they used, Island Breeze Heating and Air Conditioning, was so busy. It took a week for them to come out. But I love them. They're a great company. It's probably why they're so busy ‘cause they’re so good. Our heat came on our HVAC unexpectedly in the heat of the day and it was resolved about four days ago. They replaced the thermostat.

The water heater was leaking and Aladdin's Plumbing said American Home Shield doesn't cover everything there because of the wear and tear. We had to pay $843 to the plumbing company and I'm not happy about that at all. We have a few more properties with AHS and it has never happened like this. I was thinking of switching to another company.

Ace's Garage Door Repair & Installation was fine. There's a safety beam so that the garage door goes up. Something was in the way and it wasn't aligned properly. They fixed it right away and it was great. However, I had not the best experience with the AC. American Home Shield has always been really good but for my particular problem, they acted like they never had to face this situation before which seemed a little bit weird to me. I'm a realtor and I give a lot of my clients American Home Shield coverage. It's not that I was unhappy with them. I just thought this particular situation was not resolved as quickly as it really should have been so I complained about it.

When I submit claims online, which I don't always wanna do, it's very easy. When I do it on the phone, sometimes it's very frustrating because the people that I'm talking to don't seem to understand English or speak it very well. There's a comprehension barrier. I've had several issues: number one, my dishwasher, which may have been correct by their side; number two, my washing machine; number three, the toilet. In each issue, American Home Shield claimed that the reason the appliances weren't working was because we overloaded them, which I find to be extremely funny because how do you overload a dishwasher? Me and my wife are senior citizens and we never stuff things in there. But that's what they're claiming, so I find that very interesting.

The air conditioner wasn't cooling and it was making a louder than what should be normal noise. It was cooling, but not fully cooling. We called American Home Shield and they sent McCormick Mechanical. They were wonderful. They were very helpful about what they were doing and why they were doing it. We weren't in the dark at all. It was wonderful. I'm highly satisfied.

I made a phone call to American Home Shield to submit a claim for a switchboard for my split air conditioning unit. I was given an expectation as to when to expect Comfort Experts out a few times but the parts weren’t in. I would hear, “Okay, next week.” It wouldn't happen. Then I would contact back. “Oh, next week,” and then the parts wouldn't be in. But it's working now. It finally got done. The contractor did his job. He didn't bother anybody. I’m satisfied with AHS.

Our plumber came out and threw a breaker but couldn't get it to work. He had to call an electrician because he had to do some rewiring and he was not authorized to do that. When he tried to get everything going, it blew the whole house out. They found out that the guy had wired it correctly but he had blown the main breaker. The water heater was about ready to blow. I called in the claim with American Home Shield to get somebody to replace the defective water heater. We got it all taken care of.

My furnace wouldn’t light and the technician from Fick’s Mechanical was friendly and did a good job on the repair.

American Home Shield is a good idea. A friend of mine has it. He explained it to me and it sounded great. I'm retired and don't have tons of money to spend on a house if it needs a repair. Plumbing and electricity gets expensive. Fixing a washing machine is also expensive. I bought the policy and it worked several times already. But this time, it was annoying. My son-in-law who's living at the house told me that there was water coming out from under the sink. The gentleman who went out to see the damage said that they would have to remove the cabinet or the outside wall to fix it. He said it looks like something that I put in many years ago punctured the pipe but I don't believe that. That particular object which is a water filter has been there probably 30 years. With the exception of this last claim, I'm very satisfied.

Queen Electric resolved my electrical problem and did a great job. They're very polite and professional when they came in. But I have had a plumbing vendor that has come out and to this day, the issue has not been resolved. It started back in May and tey were supposed to replace my commode. American Home Shield said they would take care of the problem. They referred to the same vendor and he called me and canceled again and he never came back to resolve the situation.

I've had American Home Shield before in California and it wasn't the same. In Illinois, it’s been amazing. They set up an appointment for the technician to come out and fix the issue. We've had a couple of claims and the technicians were very nice and knowledgeable. We had a dishwasher repair done, and then another claim that was just completed was for the heater where we had an issue with the thermostat. American Home Shield always advertised this: "Get your AC or your heater tuned up before the season." We've used that each year and it's been great. They can see if there's a problem and if it needs more of a repair, or they just clean it out so it's ready for the season.

American Home Shield moved to the online way to do claims so I don't have to call in and wait on hold for anybody. There have been times where I needed to cancel and all I do is login and cancel a work order. It's simple. United Air came out to my place recently. The techs were very professional. Things have been great since United Air did work.

The air conditioner wasn't working. It kept freezing up. We called in the claim. Home Shield said to expect a contractor within a week. The guy before, Harris Heating was terrible. On the other hand, R & S Heating & Cooling was outstanding. They replaced the indoor and outdoor units. The ac now functions perfectly. I have 100% satisfaction.

My garbage disposal on one of my kitchen sinks wasn't working, so I put in a request to American Home Shield for service. It was very easy because it was all done online, and they called me, and it was very smooth. I'm very impressed. The contractor came a few days ago and did it. They told me they're putting in a new one because the blade was broken, and they can't fix a blade. They were very professional. They wore masks and were very respectful and quiet. They did their thing and left. The garbage disposal is working well, and I'm very happy. I would recommend American Home Shield, and I already recommended it to a friend of mine because I really appreciate it. It gives me a sense of security.

I received an error message on my washing machine and I called American Home Shield. They gave me the technician. He called and I gave him the error code. He came right over, told me what the problem was and showed it to me. He fixed it. He was here for about half an hour and he was out. I've had a couple of things repaired and American Home Shield is not too bad. They take care of the problem, which is all I want.

I called American Home Shield and they gave me the name of a company that could come out and take care of the refrigerator. I heard from that company a few days later and they came out to look at my refrigerator. The guy said he was gonna have to order a part and he would get back with me later but I haven't heard back from him. I've never heard back whether he ordered it. The next call I got was from American Home Shield. The representative said it was not repairable. She wanted the measurements of the refrigerator and that they would get back with me. They didn't know if they would replace it or they would send me the money for a new refrigerator but I have not heard back from them since that call. But American Home Shield is okay. I've been with them for years and this is the first problem I've had with them telling me that something wasn't repairable. In the past, everything's been repairable. They've been able to fix things and cover it.

I had 2 requests. One for Electric and one for Plumbing around 9/25/2020, the Electric vendor moved ok and done his Job ok except the basement exhaust fan was not the same size. It smaller in size with high noise. The plumber vendor (All Clear Plumbing & Drain Services) was a miss, they showed a lot of excuses, tried not to help, I requested another Tech. His company refused, I requested a second opinion. AHS made it hard, I called AHS every day from 10/2/2020 and spent almost 2 hours every day, I talked with an agent called Pauline and she did nothing, next day I talked with Amanda and she did nothing. Next day I talked with Ms. ** on 10/7/2020 around 1:52 pm and also she did nothing, I asked to cancel the request and reimburse the call request service money they refuse.

I placed a service request on 09/27/2020 due to my well pump not working properly. I called the company on 09/28/2020 and was told my request would be expedited. After being assigned a contractor who told me he no longer works for that company, I was given another vendor whose phone number was disconnected. After several call back to the company I was told I would receive a call back, I've spoken to several representatives, been spoken to rudely and hung up on, yelled at.

On September 23rd we have received a letter from AHS authorizing a replacement for our refrigerator since they were unable to repair it. However, the replacement offer was valid only for 10 days. Unfortunately we were not able to find and buy a new refrigerator that fast and the offer expired on October 3rd.

Everything went well with DT Electric. The tech was professional. I feel good about Home Shield's service so far.

My latest claim with American Home Shield was for a leak under the house. It was coming from the air conditioner area. I called when I did the claim and the rep was very good. A contractor came from Guaranteed Services and he was very nice. It was nothing they did that day at all because they just had to come out and look at it and take pictures. They didn't repair. AHS is gonna send another second opinion out here. We've had American Home Shield and don't use it very often at all. When I first called, the lady said that they do cover water under the house. There was water coming in from a unit. I think it was coming from condensation from the air conditioner, too. But they’re saying since my ductwork was saturated, they called it abuse to the air conditioner because it was around the flashing of the cork and it had come undone at places. You can't really see it unless you woke up on it. I was really upset. We don't abuse anything.

The door itself had been locked by the tenant. So, I ended up paying 100 bucks for a door that was locked by the tenant. It just needed to be unlocked. I've had Home Shield since 2010, but I've had them on three different houses. I currently have them on two. They have progressively gotten harder to deal with. I have submitted claims both ways. For simple problems, the online way is very straightforward. But for more intricate problems where you need to explain what is going on so that you don't have three or four different engagements before you get the right service technician, which is one of the problems.

American Home Shield is really simple to deal with. They were prompt in taking care of my problem and I was satisfied with them. I called them for a claim and their process was pretty easy. Customer service seemed to be okay. I told them what was wrong and they got back to me with an email saying they would contact the contractor and that they would be in touch. Everything was good. This claim was for our pool pump that locked up. Miramar Pools Service came out and the tech was a really nice and friendly guy. He replaced the motor. It was a good service and everything is running smoothly.

Our dishwasher was filled with water and it would never drain out the water. Precision came out to look at it and found that a portion of it had been clogged. It required them to order a new piece that took about a week to come in. But when it did come in, they were able to get it all fixed up. Philip was very meticulous about everything that he did. There was a little bit of water that got on the floor when he was fixing the part when it came in and he was very kind to get it all cleaned up and left with everything looking spotless.

We didn't have any cooling. I called in a service with AHS and they sent out PlumbRus, LLC. On his initial visit, the tech came out and could not find the leak, but clearly there was a leak somewhere. He also put in nine pounds of Freon. I told him that I had issues in the past with the unit. We've been in the house 16 years, so there were some issues with it and there was something going on that I couldn't find. But he said he was going to turn it in and I said okay.

I was having problems with my furnace. I called American Home Shield and they gave me a provider that was gonna come over. They called me right away and came over first time and decided it needed a new valve. So they got that right away and replaced it. The furnace is working fine now. I've always had a good experience with American Home Shield. I've had other problems in the house and have always been satisfied with the way things had gone. It's a great service.

The first guy who came out to fix our dishwasher told them that the door was broken so American Home Shield denied our claim. But it wasn't broken. The lady who called me was foreign and it was very hard to understand her. I talked to her on the phone three different times or I kept getting somebody who sounded the exact same as her, and I couldn't understand what she was saying. I kept telling her that our door was not broken and that it was fine. But she kept telling me, "No, your claim's denied because your door was previously broken."

It was a very nice experience. Filing the claim was very easy. I just called and told American Home Shield what was wrong and they found someone to come and fix it. Whoever it was that they sent was a very nice, helpful man. He did a good job with my air conditioner that wasn't working. It was making an awful lot of noise. The man discovered that the tube was plugged with sediment. He was able to get it taken care of and everything's going fine right now. There is no more noise.

The hot water heater was leaking and it was coming through the ceiling. Mr. Rooter came out and replaced it. A week later, it was doing the same thing again. So they determined that the water heater was defective and so, they replaced it a second time. It has been a week since then and it’s working now. We also had a heating and air conditioning person out to check all the wiring there. We paid $412 for the heating and air person and we paid 300 and something to Mr. Rooter.

We didn't have any difficulty submitting our claim to American Home Shield. We did it online and it was pretty simple. My wife submitted two work orders, across the same day, morning and afternoon. Then she called in so that they could combine both work orders into one. We had an issue with the ice maker, and the contractor came out and did a quick job. They had to order parts. They made a temporary fix. Then in four days, they did the full thing. We have a second ticket, but they've not done it yet. I'm pretty happy with American Home Shield overall.

I saw that the promotion was going on and I didn’t wanna miss out. So, I got the furnace done and Fast Response came out. It went very well. The guy that came out for the furnace was very personable. I was pulling into the driveway and I had my work badge on and we got to talking about the NTI, the students working from home. I was able to instruct him in the direction that he needed to go. So it made me feel happy to be able to support him on the school end as he was supporting us in getting the service on our furnace.

My only claim is for my water heater. It's still unrepaired. The technicians had to order parts. The parts are gonna be in and they've scheduled the repair for tomorrow. Hopefully, they can be in and out and we'll see. The process is very clumsy and not very user-friendly as far as getting in touch with the right people. I spent hours online with the automated service. I tried calling the technician and wasn't able to get ahold of them. That kinda forced me to call American Home Shield. After interacting with American Home Shield, I finally got in touch with the technician. The whole process just seemed very complicated to get service. This is going on almost two weeks since the service call was placed for actual repair. I am not very happy at this moment. It forced me to do some more research and made me question whether I'm gonna keep them or not. But just by this first initial service, I thought it would be quicker and a lot more user-friendly.

I purchased this condominium in January. The seller informed me that there were several space heaters that weren't working. I put in a ticket for it with American Home Shield. A guy from Walkowiak Electric called and scheduled an appointment. He arrived 15 minutes prior to their plan. They called though. I showed the issue to him when he got here. He did a lot. He went to the store, bought a part, and came back. He fixed everything. He was great and I’m very pleased because that was a big issue. I didn't know if it could be a fire hazard and I was really worried. But the guy said it was safe.

The plumber came out here a couple days after I first reported the leak. He took a look at it and did not do anything. He said he would let American Home Shield know what need to be done and get an okay. But I've never heard back from anybody until I made the call yesterday. I can't get responses from the plumber that they put on to do the job. Home Shield won't give me any answers. When I spoke to them yesterday, they told me that they would call the plumber and okay the job. They also told me what the cost would be. But I haven’t heard a word today from anybody. This was reported on the 1st of October. I still got the leak and it's damaging my kitchen every day. But every other time I've had issues, Home Shield has been fine.

I just moved in to my new home about a month ago and I wanted the keys to be replaced. I filed a claim online with AHS, then Realty Rekey came out and my experience with them was pretty straightforward. Other than that, the online portal of AHS is good. The key items are in there but some of the dropdown menus could be enhanced to give more options. I've used American Home Shield on a couple of claims and although their online process is simplified, it doesn't provide the areas to really signify exactly what's going on. A good example is a garage door claim. I could get American Home Shield for a claim on my garage door and the menu just offered a couple of things about whether it went up or didn't go down fully, et cetera. But it didn't allow for other problems that existed on the garage door opener.

I submitted a claim for a doorbell and the process was great. The guy was very knowledgeable. He came in and checked with another doorbell to make sure he knew exactly what was going on. He was very well and since the repair, the doorbell has been working 100%. We had the doorbell done before by American Home Shield and this guy, John, came and put the bell in. Then all of a sudden, it wasn't working anymore so, we had to call again. We also had to pay the fee again. We've had other things replaced and I had no problem with the other work that's been done, except for the last one.

The technician from #1 Garage Door didn’t know what was wrong. He thought it was the keypad outside so we ordered a new one. He told us to put it in but if it still doesn’t open and close correctly, then just to put back. The new keypad is not gonna be here till Friday. So, we'll try that. Unless the new keypad still is not triggering it to transport from the keypad to the inside thing, then he said to just let American Home Shield know and they'll send him back out. It might be something else but he wanted to start with that because it took a while to transmit. So, hopefully, that's all it was. The technician was very courteous and made sure he kept his distance. He was wonderful.

It's kinda difficult to do the claim on the computer, but I when call, it takes a while for me to do it. I like to do it on the computer. But the problem I'm having is when I'm able to get on the computer and do it, it takes a while for them to give me a call back or send an email back to get the information. Then once I finally get the information, I have to call and leave a message to whoever is gonna be working on it. When I submitted a claim online one time, it ended up causing chaos because when I finally got one person, all of a sudden, I'm getting some more information from somebody else.

They worked on both my dryer and dishwasher. I submitted the claim online and it was easy. The appointment schedule was very timely. The people who came were very courteous and professional.

For years, it's been pretty well with American Home Shield. I never regret that I have them since day one. They give me peace of mind. When something happens in the house, you know you got somewhere to call. My refrigerator keeps on making ice without stop so all I got to do today is let American Home Shield know about it. I'm pretty sure their contractor is gonna come to fix it. With a little bit of $75, you pay a technician to come and they're gonna fix it no matter how much it cost.

I was gonna call American Home Shield and ask them to refund me my money because this has been the absolute worst I've ever seen in my life. I had a claim for my septic tank because it's full. All the water in my house, my sinks in my bathroom, my showers, and the toilet are backing up with feces in it. I tried to explain that to the young man who came. He said I don't have a septic tank. That's not true because it's in the backyard. He just came, looked around and left. He said, "Oh, there's nothing I can do, ma'am." I called Home Shield back, told them and they kept telling me they'll call me back. They've never called me back.

In the beginning, I didn't understand until I figured out how this all worked. The first thing I did was have the furnace serviced. When the service guy came, something was wrong with it. I went to the American Home Shield and then they said I had to get one of their service people. I had to pay again for the second person come. Then I knew that as soon as I had wanted to do a servicing, I needed to contact AHS and get their service guy to come out because otherwise, I had to pay for the service guy that I chose, and then pay for their service guy to come out after. It would have been helpful to know ahead of time with that service.

We bought an old house and there are so many things that the people have been coming and doing. Submitting a claim to American Home Shield is simple. I just go on their website, set up a claim, which takes about three minutes, and pay $75 online. I had one little incident with an electrical company that came out. The light on the fan wasn’t working and he pulled some chains that were broken off. He said that the fan was not working either and then, he started to it. All I wanted him to do was fix the switch on the wall for lighting, which he did. The way the guy wrote it up, the fan was the problem.

My oven was broken. It was pretty easy to submit a claim. I just did it online and C and R Repair sent me a text saying when they would show up. With any claim I submitted with American Home Shield, this company usually came out and they were always great. They were really professional and they cleaned up after themselves.

May Heating and Air came out for a checkup. The fellow was very polite and very businesslike. Having AHS is like an insurance policy on my appliances.

I had three problems with my pool - an electrical problem, a pump problem, and a heater problem. I submitted a claim online to American Home Shield for all three of them. I wish AHS would let me use my own contractor. I have people who come out to our pool and they're used to it. AHS won't let me use those people because they're not one of their vendors. The people they have coming to work on my pool are coming out of Dallas which is 75 miles drive away.

We had a couple of leaks and when we submitted a claim with AHS, things worked like they should have with the contractor, Greenway Home Services. The techs were very prompt, called ahead of time, very professional, tended to the problem, and corrected the issue. But my rating for AHS would not be a very pretty figure right now. Our GE Profile Advantium oven, which is a $2,000 appliance, went out and their person declared it dead and needed to be replaced. But we got sent out a wrong model. This has been going on for weeks and so far, AHS has not been willing to correct that.

Everything was done online as far as submitting the claim for my washing machine and communication-wise. All things considered, it worked. The contractor was very professional and courteous. He told me what he was going to do, and after the fact, what he did do. He also told me he would call me back in an hour to see if everything was functional and he did. At another time, I also got a refrigerator replaced. The whole claim process started out ugly, but it worked as well. The refrigerator was ordered, and it’s gonna be delivered this week.

You can do the claim online with American Home Shield but I feel comfortable calling them. They get somebody assigned almost right away. I highly recommend AHS for things that you normally can't do and they have good contractors. They’ve come out and they seem to be knowledgeable with what was going on. The pipe from my sink was kinda corroded which was causing the air conditioner to leak. Plumbers Inc. came down and diagnosed it. They told me first to get air conditioning people out to clear that line and then once I did that, they came out and fixed the problem.

The filter of my pool was really bad. I got a fantastic contractor. With the pandemic, it would take a little bit of time. But the guy came out and he installed my filter in the rain. Since we've gotten our policy with American Home Shield, we've had no problems at all. It's been fantastic.

So far things are good with AHS. The contractor provided good customer service. The repairman put a little motor in the freezer part of the refrigerator and a thermostat in my dryer. He explained everything that he did. Everything went well. However, I had one more thing that went out on me and I didn’t like that I had to pay for each additional one. They sent another technician out and he said that for the garbage disposal, I would have to pay that separate. They said that was something different.

We've been with American Home Shield for many years and one issue I've had was that during COVID, anytime something would happen, my wait to get a hold of AHS would be over two hours. Plus, the person we would get would be overseas. There is no phone number to corporate and there was no way of getting any type of local through Tennessee. It is very disappointing. There was a time when we had a bad leak. AHS's techs came out but the time I spend on hold has to change. I had the same problem when our air conditioning went out. The temperature was three digits and the people at my place have underlying health conditions.

Water was accumulating on the top of my refrigerator. I called Home Shield and asked to speak to customer service and told them the problem. And then, they sent Sears out. The tech was very professional and very nice. It's not happening now, so he may have fixed the problem. He wasn't sure if he did or not because he couldn't get in touch with the Whirlpool engineers for my refrigerator. So, Home Shield scheduled someone else to come out.

Budget AC, Heating & Plumbing came out and the technician was nice. He said something about a possible crack in the furnace. He turned off the gas and said that I won't be able to use the furnace. He charged me the $100 service fee and then I was told I had to wait to find out if American Home Shield would cover whatever the repair might be. I got an email from American Home Shield and it said something to the effect of some concerns.

My fridge stopped working and the technician got it going. The next morning, it had stopped so I had to get yet another technician out and it was replaced. However, American Home Shield needs to get their reimbursement checks out a little quicker. I had to deal with another issue within them and I spent literally two hours on the phone today. But Jesus went above and beyond to help me out. None of the issues I was having was due to American Home Shield. It was the contractor who didn't bother to show up. Even with the headaches, American Home Shield is pretty good.

The technician was very knowledgeable. He immediately figured out the problem and took great care to make sure it wouldn't occur again. He spent a considerable amount of time fixing the problem. But he was very tidy and very sure of what he was doing. He was very thorough. So it was really good. He was very personable. Everything went very smoothly.

It's easy to submit a claim to American Home Shield online. Calling is a nightmare. I made an online appointment once. I had to call. I was on hold for 55 minutes until I got ahold of somebody. Other than that, so far, American Home Shield has been very reliable. They sent DT Electric out recently. The technician was very courteous, texted when he was on his way and showed up within the window appointment. He was able to find the problem relatively quick and he solved it.

I had three claims with AHS. I had my dishwasher and they replaced it. My clothes dryer and the guy fixed it. Then I called recently and the contractors came out and checked my furnace. There were two people who came out. He said even though my furnace is 13 years, he told me, “The way you keep, it would last another 20 years.” He was very nice. I used to have Sears but they never came out. They hardly fixed anything. So, I went to American Home Shield and it was crazy ‘cause some of the guys that came out to fix my appliance were from Sears. I couldn’t get Sears when I had Sears insurance, but I got Sears out here with American Home Shield. I'm happy with American Home Shield. I can't believe that it takes Sears so long to get out here. But with AHS, within a day, somebody gets back to me.

My trailer is 20 years old and I'm buying it. I've been there seven years and I was like, "You know, I really can't afford if something happens to break down." That's why I wanted to go with Home Shield. The AC was blowing, but it wasn't getting cold. The compressor wasn't turning on outside. And then, when Douglas Mechanical came out and checked it, it was the condenser. The tech sent me a picture of the condenser showing me that it was slowing up, and he changed it and everything was good. He was awesome. He did it within minutes. He said, "I see that you guys keep your filter clean and everything else." And he said everything looked good. He did a wonderful job.

I called American Shield and told them I wanted a check-up. I was satisfied with the service. The guy was very impressive. He was very knowledgeable, very courteous and honest. I found him very professional. He had his boots on with shoe covers. He complimented American Shield and told me that we should definitely keep that contract. He was very supportive. The system is working fine but they charged me $80. They were offering us a $75 special so I do need my $5 back.

I had an AC guy come out and he serviced my Generac generator in my air conditioning and heating unit. When he was checking the Generac generator, he said its zone meter was faulty. I called the people that installed it and they said the warranty was only good for a year. The electrical people said it was about 600 bucks to get it replaced. I was gonna do it, but then my wife said we got American Home Shield and they cover it. So then I called them and they set me up with Comfort First.

The spring on my garage door had broken. I submitted a claim to American Home Shield on the phone. The representatives were great. It was a little difficult to get through to a person, but other than that, everything was great. The service was fantastic. The tech from Ace's Garage Door Repair was quick and did a great job. My door is working now.

I needed to have some breakers replaced and submitting a claim to AHS to get a technician out to our place was a simple process. I was very dissatisfied with the first company that came out. I contacted AHS and they informed me about a second opinion process. They were able to send a second tech out and he assessed my situation. He was able to repair the problem and things are back to normal. Other than the problem with the initial technician, everything went smoothly with American Home Shield.

I had a constant leak in my shower at the handle that turns it on. I wanted to get it fixed. So I called AHS immediately. It was the first time I submitted a claim since I had them for about nine months, to see what kind of service that I would get. It was pretty prompt and the process was pretty simple.

I went online to submit my claim. It's always easy if you do it that way. I previously had a couple of issues that were fixed first visit. Now, I have a leak that appears to be water coming under my floor. I don't know where it is coming from. I have laminate flooring and the floor has buckled and warped. That was the only way I knew that I even had a problem. I thought the leak was underneath the floor. The tech said that it shouldn't be under the floor because there shouldn't be any pipes under there. He couldn't determine it either.

In previous years, I used to my claims online, but for some reason, I can't do it now. So I have to call it in. But it's easy to do. I had a claim for one of the tubs upstairs. It has a little control handle that you use to turn the water off and on and a part of it that was inside the wall was leaking so that when you would turn it on, it would spray everywhere. It was leaking on the side of the wall that we couldn't see. When the tech tried to take the knob off, we could see that it was spraying. It's been beneficial for me to have American Home Shield. I've only had an issue once but it wasn't necessarily American Home Shield’s fault. One of the vendors that they used wasn't doing well with communication. They had to replace a cooktop and I was without a cooktop for over a month.

Following a service request for my pool equipment, a tech came out and he looked at the equipment. He told me American Home Shield was not gonna cover this based on how it looked. It didn't work. But I showed him how it worked on the thing and I described to him what the problem was. He was really quick. He said there was a leak, fixed it, and was gone. But I had him come back out. I know enough about my pool equipment and I knew that things weren't talking to it. It was the display and it had nothing to do with the pump. He said the gears were grinding but they weren't. And the pump works perfectly fine. It's been in service mode for a month and a half. The service the first time wasn't great and we didn't resolve the problem. The tech immediately made an assessment based on a 30-second visual before he knew what was really going on.

The spring on the garage door broke. Home Shield sent out Reliable Garage Doors and as soon as the tech saw the garage, he called out the problem. Then he called the home warranty to see what was covered and I looked at my book and I saw that it wasn't. But he said that whatever the part and labor would be, Home Shield will deduct it and they can deduct whatever I've already paid. But there was no deduction. I pay $75 for my service and I ended up paying him $150.

My claim for a rekey with American Home Shield was easy to set up through their online mechanism. It makes it simpler than trying to call someone. Dan's Pro-Lock handled the claim well. Their tech did what was expected and told us about any possible complications that might add to the cost of the job ahead of time.

AMTEC Services was sent by American Home Shield and I didn't have any problem with their service. What I have a problem with is how long it takes to get the service. I love American Home Shield. We’ve had them since we had the house. But lately, like in the last couple of years, I've been having to wait a week and a week and a half at the longest before I get service. Two or three days is fine but I've got some kids in my house now.

The washing machine was leaking and we couldn't get it to do it again with a guy there. So, nothing happened. He said that something got underneath the seal. We also had a claim on the refrigerator. There was a pan on the inside that was rusted through and it was leaking water all over our kitchen. They contractor came and replaced the rusted out pan. I like the $75 service call but American Home Shield wouldn’t cover a couple things that were wrong with some appliances.

I'm on my third contract with American Home Shield. The seller of the home that I purchased from was required to give me one year, then I purchased last year’s and I just renewed it recently. The first claim was for a hot water heater. They replaced it with a new one. I also had an air conditioning unit issue back then. Then last year, I had an issue with the refrigerator. The contractor came out three or four times. American Home Shield finally replaced it and that was a simple process. I chose to do an upgrade through them. They were the ones that purchased the equipment and I just had to come up with the difference on the upgrade. Recently, the AC unit wasn't getting cold air. The motor was blowing, but it wasn't blowing cold. I filed the claim and it was handled quickly. A1 came out and it was some kind of a motor on the outside. The tech had the replacement part with him and the repair was done quickly and efficiently. I was happy this time.

Something went down the drain and the plumber from C Mayes Plumbing pulled it out. It was pretty easy and the time frame was perfect. He also had gloves, a mask, and also the little shoe covering. The service from American Home Shield is fine but my monthly payment keeps increasing every year. When I started out, it was a little under $50. Now I'm paying 56, almost $57 and I've only had it for two years. Other than that, I have no problem when I call to submit a claim. The wait time is a few days but if it's posted on the weekend, it’s the next business day or two.

Our washing machine was leaking. Unfortunately, not having a washing machine is like not having water at your kitchen sink. It’s inconvenient. Our daughter just lives up the street. But she was remodeling the first floor of her house and her washer and dryer were in the garage. So if it had taken five days, we would've been at the laundromat. Requesting a service call online wasn't too hard. Then the contractors called within an hour and set up the appointment. The tech came on a Thursday or Friday. My wife said that the tech went in there and said that we needed a part and he would order it. I called them on Monday and they said that it would usually take three to five business days for the part to get in. Then they called on Tuesday and said that they got the part and they were coming out.

I have a new account with American Home Shield and there was an offer to have a locksmith come out and do a rekey for me. Requesting that was very easy. The locksmith came and I paid him to do a few more rekeys at the place. He was in and out very quickly. We're very pleased with the service.

SDL Plumbing changed out the garbage disposal in the island in the KitchenAid. It was wonderful. The gentleman that went out there, a young, blonde guy, really nice person, was in and out and that was it. He answered the questions. He took care of the problem. The service was perfect. On the other hand, a week prior, I had a dryer issue and it took me forever to get that taken care of. I've been with Home Shield for 10 years in this property and they've been outstanding, but lately, trying to get service in a timely manner has been a nightmare. The delay sometimes on their service calls is a bit long. On that particular service call on the disposal, the turnaround was pretty fast. But prior to that, they were difficult. We had a compressor go out in one of the freezers in the house, and we had the dryer go out. Those took about a week and a half. If the turnaround on their return on the service call could be faster, that would be outstanding.

We've had a different provider last year and that wasn't so good. They were calling people that were way out of our area to come service us. We found out that one of our friends does service through American Home Shield and that was how we came to go with AHS. It's easy submitting a claim. I just do it through their website. The contractor changed the capacitor. The only thing is, they couldn't fix it. It turned out to be an electrical issue and we had to pay $100 for that call to find that out. We ended up calling a friend to fix the issue. If we would've had to make another claim, then that would've been another $100.

The icemaker on our refrigerator didn't work and had some other issues. I called Home Shield and A Affordable Appliance came out. They were a really good company and the technician was awesome. They did a good job. Also, we had a washing machine and Home Shield replaced the washing machine. I appreciate Home Shield.

My AC would not turn off. I sent in the claim to Home Shield online. Bencraft Mechanical then came. The tech ended up saying everything was fine, except for the thermostat. So, he replaced the thermostat and that was it. He was great.

The water heater busted and a dude with K & S Plumbing showed up and he put in a ball valve for me. He should have brought a water heater with him. But evidently, they don't do things right. I'm a plumber and I am going to fix it right now because the dude is not gonna be back for the water heater for two or three weeks.

The contractors that came recently for my furnace were there on time and well informed me of when they're coming. They were very professional, courteous and knowledgeable, explained a lot of things to me. He was able to fix the problem. It was a loose wire, but he still went there and checked everything else to make sure there was nothing other than a loose wire. I can’t speak highly enough of the gentleman. His name was Zack. He also was masked up. He took every precaution. I'm very happy with American Home Shield. They've been quite responsive. We've had a couple of issues with the house. We had our hot water tank. We had our air conditioner go and this issue with the furnace and they've been wonderful to work with. As of right now, we see no reason not to have it. It's been a blessing.

We had some issues with the AC before. When we first moved in, there was a problem with our AC. Then last year, there was a problem and this year, there was a problem. Stockdale came out the time before and it was a really quick fix. So, we were happy that they were coming out again. This time, there was a lot of stuff that had to be replaced and it was a very expensive repair for what we pay for American Home Shield. I was shocked at how expensive it was. I wasn't okay about that. Every time something came up, we would get another email or another phone call saying that they would not be covering them.

My plumbing issue was resolved by American Home Shield and their contractor. The techs wore masks and they were very good with the process. Everything has been going well since the repair. AHS's coverage is great value for money.

A Water Solution Inc. came out recently for my propane hot water tank. They said I needed a new hot water heater. I was eight days without any hot water, but apparently, it was hard to order and they didn't send someone out the next day because it wasn't an emergency. Then, I was surprised when they came out that there was an extra charge of $350 because there had to be modifications. I was disappointed with that. But it's in the contract that any modifications that are needed, the contractor charges extra. 450 was the deductible. The contractor was very professional. He knew what he was doing and he brought the old one in and did the modifications and had it in very quickly. I was really impressed with that.

I've always been satisfied with American Home Shield's service. Late winter this year, I had to have a contractor come out and work on my heating boiler. The contractor was very thorough and efficient. The most recent claim I had was about three weeks ago. It was to fix some faucets - an outside faucet and shower faucets. I called Home Shield's number and within the next working day, the contractor called me. They sent a young man out and he did the work. He was courteous and friendly and he explained everything. The faucets are working excellently. I would recommend Home Shield.

I signed up on Home Shield's website for their offer of a $75 annual inspection of my heating system for the winter. Cool Factory was completely professional and the tech knew what he was talking about. He came in and put his booties on his feet. He explained everything about what he was doing to my heating system. He inspected the outside and the inside and he was gone in about 45 minutes. I've called American Home Shield three times for three separate issues and they have always been outstanding. They were able to get a tech to my house to resolve the problem and then pay for anything else post the $100 that I had to pay. I'm very satisfied with my Home Shield warranty.

The tech came out and worked on my refrigerator. He was a very nice gentleman. The refrigerator has been good. I've had AHS out here a couple times and I've never had any issues with them. They've took care of whatever they need to do. They did a good job. They are a very reputable company. They do what they say they're gonna do, and they try to get the situation fixed.

The garage door wasn't working and it wasn't going up at all. I went online and submitted a claim with AHS. I got a response back. It said that it was assigned to Reliable Garage Doors. I was told to contact them directly if I didn't hear anything within a certain length of time. Reliable did an excellent job and they answered all of my questions. They went above and beyond. They reprogrammed my garage door openers for me.

The technicians came out and fixed my refrigerator. Then, they came back and repaired it. The experience with American Home Shield has been good. The claims are easy to file and they respond fairly quickly.

My refrigerator's icemaker needed a service and when I submitted a claim with AHS, the process was easy and fast. The technician knew what was wrong with it before he got here and he must've done his homework. He came prepared and he told me what he needed to do as well as how long it would take him. He was in and out in less than 30 minutes. He also told me to give 24 hours and check it. But I couldn't wait and I checked it that night. It was working then and is still working fine now.

I’ve called American Home Shield several times and they’d hung up on me. I no longer do business with them because they hadn't been operating in good faith. I call. They hang up. I call and they put me on hold or transfer me to somebody who doesn't respond. I wait for 15 minutes and I just can't be waiting 15 minutes ‘cause I work at night. I'm just having to be up-to-date ‘cause I gotta go pick up my daughter.

There was a leak underneath the sink and the contractor came out and looked at it. He said that the part that was needed was not covered by American Home Shield. So, I had to buy the part in addition to the service fee, and they got it fixed. I had another claim before this one and it was the same. They needed to replace some part of the air conditioning unit and it wasn't covered. Still, I would recommend AHS. The reps got out and did the job. It wasn't like any of the parts were extremely expensive. It was just more than I anticipated, considering that I thought the whole policy was about paying for a service charge and then, they will replace or repair. It seemed like every time I've ever called AHS, it's been an additional charge.

My dishwasher does a weird thing. It fills up with water on the bottom and I don't know why. I had three technicians, two plumbers. Then the time the plumber came out, who was the second person that came as a technician, did one thing with the hose. Seven days later, it was back. I couldn't imagine the company would lie. I was really frustrated. American Home Shield should have replaced the dishwasher right around then. The third person that came in was from Whirlpool, which is what type it is. He replaced some hose and said that should do it. If it doesn't, he wrote the part down and told me what it was.

Our refrigerator ice maker stopped working and our dishwasher died. American Home Shield's contractor, Gulf Appliance Repair came out and looked at both of those. They ordered the needed parts and a couple of weeks later they called us back, came in and popped in the replacement parts. Both techs from Gulf Appliance were great. We're very pleased. This was one of the nicest experiences we've had.

When my air conditioner was making a lot of noise, I did a request online and it was easy. By the time the guy arrived, the unit wasn't working at all and he took care of it. My wife said he did a good job and he was respectful. My air conditioner works great now. It was a good experience.

It was an odd claim. It was an issue with the AC so the AC guy came. He said he needed to replace the breaker and he ordered one but he couldn't replace the breaker without clearance from an electrician. He said if he installed the breaker, it could cause a fire so he had to first have an electrician come. The electrician guy had to do some sort of repair and took care of everything. His part has been done and it went fine. I was gonna call American Home Shield ‘cause I don't know what's supposed to happen after the electrician left. I don't know if American Home Shield is sending the guy back with the breaker.

The contractor came and fixed our steam boiler. They were very good and very professional. They changed a couple of parts to fix it and it took them over an hour. However, the $100 fee was a surprise. We thought everything was covered. But other than that, it was great.

I called American Home Shield when my garbage disposal wasn't working, and then they put a claim in. The plumber gave me a call and they came out and fixed it for me. He was good. I liked him. It went very well.

I called in the claim for the air conditioner and I talked to a representative. The interaction was fine but I had a problem actually getting to somebody because of the the different prompts. The prompts don't actually say, "Would you like to talk to a representative?". It was almost like a hit and miss. The contractor was fine. Now that we're in this pandemic, they had on masks and kinda adhere to distancing. When they were showing me some of the processes of what I should do to keep my air conditioning clean, we weren't close. But the technicians were friendly enough and knew what they were talking about.

I was with Fidelity and they're garbage so I was looking for somebody else. I saw good reviews for American Home Shield that's why I went to them. Recently, my garbage disposal was leaking. After that, the handle came off my faucet in the same kitchen sink. The contractor had to replace the faucet and the garbage disposal and they were amazing. It was quick. They were wearing masks and told me everything that was going on. It was perfect.

We had an element go out in our oven making it unable to cook anything in the house. It turned out to be out for four days. The technician who was scheduled to come out to our house got sick, so there was a delay of a couple of days. The second day, if he hadn't been able to make it, his boss was gonna come out and do it. His boss ended up coming out because he had the element when the technician did not. It took maybe 15 minutes for it to get fixed once they got here. Everything is working great.

American Home Shield's claim process is very easy. The only thing is I can't do edits and I need to be able to do that. They have a typo in the address and I have to correct it every time with someone. I've been dealing with that for as long as I've had my contract. Otherwise, customer service has been very friendly and willing to help. They usually get things adjusted but the address hasn't happened yet. Other than that, I usually get someone with servicing in 24 hours or less. That has worked out pretty well.

My AC wasn't cooling at all. I called my warranty, made a claim, and within a couple of hours, Gibson Air Conditioning called me and they told me that they were gonna be there the following day at a certain time. They were there at that time when they said, were very respectful and informative. Their tech helped me out and gave me some tips. On the first try, he told me what was wrong and he fixed it. I had no more issues. With my past experiences with American Home Shield, everything was resolved as well.

During the COVID, it was very difficult to communicate with American Home Shield and it took a long time waiting. I had a problem in my apartment in DC and I need an invoice from the plumber for insurance purposes. But I haven't gotten one from them yet. Other than that, my experience with the plumber, Flowright Plumbing, was good. I also had a claim for the AC and at the time, it was in the middle of July and the heat in the DC area was terrible. It was in 90s and humid, and it felt like 103. I kept calling the guy and he said that the part has not arrived. My tenant stayed for three weeks without AC and I kept on telling him to please do something to expedite that since there were two kids in the apartment.

We had a leak in our toilet and then we had a faucet that was dripping. Wade's Plumbing had to schedule it two days from when I originally contacted them. They came out and tightened the bolts at the back of the toilet and it stopped the leaking. Then, they replaced a seal in the faucet so that it would stop leaking as well. The technicians were very professional. They did a good job and they didn't take a long time. We were happy with the results.

We've had American Home Shield for at least two years and it has been beneficial. The appliances in the house are questionable at times, especially the washer and dryer and it really has helped to have that service. I'm very grateful for them. I also like their little news blog about how to protect our home and what things we can do to our home to make it better.

Two senior citizens without refrigerator for two weeks. All food rotten. Repairman suggested replacement. AHS gave us limit. We purchased and had installed. Sent receipts but no reimbursement and no update.

I placed a service call to American Home Shield at 1030pm because my toilet was backing up into my shower. I received the contract information right away. Before I could call them the next morning they were calling me. I was surprised to find out the tech would be at my home by noon. David ** and his partner arrived and I explained my problem. They were very professional and quick in solving my problem. They explained in detail how they corrected the problem. This was my first service call and I was very pleased with the results especially since I was expecting bad weather due to a hurricane.

I called American Home Shield on 19/4/20 because our water heater died. They sent out Amazing plumbing who didn’t show up until 3 pm Tuesday an hour later here. 5 days later, it’s still not fixed. Keep putting me on hold.

The dishwasher wasn't cleaning the dishes very well. I called American Home Shield to file a claim. The technician was great. He was on time. They gave me a window between 7:00 am and noon, and I thought that was a really long window. Then, I didn't hear anything from him. So, I called them around 11:30 and I said, "Do I still have an appointment?" They said, "Yeah, he's on his way." Then he called me when he was on his way. So, that was all okay. It was just kind of a long wait time. But once he got here, he was very good and very professional. He took care of the issue and explained to me some things I can do myself to kinda keep the thing clean. I also had another claim to AHS on my air conditioner. That one also went very well. Having AHS is convenient and easy.

I had a garage door issue and American Home Shield sent AC Overhead Garage Door out. The guy that came out was great. I really enjoyed talking to him. I had a lot of questions, and he didn't mind answering them, which I thought was nice. I learned a little something while he was out here. So, I had a great experience with American Home Shield and with that company. Having the warranty is worth it. They are great. They always do a good job.

American Home Shield is not good anymore. In the contract, they said 24 hours service. When the air conditioner wasn't blowing cold air and the condenser was not working, I called for it on October 1st. However, the contractor picked up my ticket on October 10th. That was unacceptable. Then after talking for two hours on the phone, they changed it to October 5th. I could call any provider in the local time that could come for three hours. Five days for just changing the fuse and breaker. It only takes about 30 minutes to do that. There is no reason I’ll pay for Home Shield.

I had a problem with the range hood. The exhaust fan was not working. Initially, I opened the ticket back in July and they told me that they would replace the fan. They ordered the fan and they were waiting for that order to be executed. But somehow that ticket was lost and when I followed up, they said the ticket has been closed. I reached out again to AHS in mid-September and the ticket has to be opened again. The same technician came by and he apologized saying, “Yes, we should have taken care of you.” This time, he ordered right in front of me. Then they came back on September 19 and got it fixed. The guy really helped. We had issue with one exhaust and he said he could see that there is a problem with the second one coming soon. So he replaced both the fans for us. He was pretty professional. He could see that the problem is coming so proactively and he handled it too. I'm totally satisfied.

Submitting claims to American Home Shield has been easy. For one of my previous claims involving my dryer though, I had to get their contractor out on four different occasions. I asked AHS not to use that same company for us but because they had been to our location previously, they had to. I kept telling the contractor to replace my thermostat and he kept cleaning it and trying to do all these other things. Finally, they told me that there was nothing else they could do. So, finally, AHS ended up getting my problem resolved by replacing the thermostat. Other than this incident, being with Home Shield has been easy. For my last claim, their tech from Central Elite Electric Contractors came out. He was very professional and polite. He fixed my issue and everything has been great since then.

The technician from Third Generation Plumbing came at home for the AC. We have a part of the house that's flat roofing and so we explained it to him. He got on the ceiling. I asked how he would fix it. He said it would be a little bit difficult but they could pull the ducts with rope. He told me not to worry as his guys are the best as long as I am covered. He also said that I'm gonna hear from them by Friday to make an appointment so they could start on the ducts. He made it like a well-done job. Then I got an email from American Shield saying that I have to contact them for the order. I contacted them and they said that the technician made the report that they cannot get on our ceiling to do the ductwork. I have to open an access for them to be able to do the job. I asked why the technician never mentioned it to me. If he did that and I would know, I could hire a general contractor and open the ceiling. But where do I open the ceiling now?

It's easy to submit a claim to American Home Shield but the hold time is relatively long. I know they are busy though. Daryl’s Appliance Service came out on my recent claim ang they were professional. I've had some dreadful experiences with American Home Shield. This goes back 10 years ago. I had paperwork. I had to write a four-page letter in detail. There were a couple of companies that I used, and they were very disgruntled and super unprofessional. I never used them again. It was absolutely horrible. It was very hard at that time. But now, I’m fine.

I thought my refrigerator quit working. I called there and the company was not open on the weekend. American Home Shield said they wouldn't be able to get anybody there for a couple days. I had a freezer full of food. My neighbor took what he could and I threw out the rest. I thought it was a good way to get the refrigerator clean so I cleaned the whole thing. Then the company came a couple of days later and the guy said that it was not our refrigerator at all, it was the circuit breaker that was bad. He told me that I could have plugged it in the extension cord and plugged into the wall socket and it would have kept our refrigerator running. Well, I didn't know. He replaced the circuit breaker and that was the end of it. He was in and out in five minutes. It saved American Home Shield a lot of money.

American Home Shield sent All American Plumbing & Rooter to work on all the toilets in my house. One of the toilets was leaking between the actual stool and the base on the floor. Another one was low pressure. The tub wasn’t draining in one bathroom. And on the other bathroom, it kept running. Then our garbage disposal had an issue as well. I did the claim online because it was on the weekend when I did it. The process was fairly easy as of bringing the information on my account. Afterwards was kind of difficult, but filing the claim was pretty easy. I had to have the plumber come back because the issue he fixed still wasn't resolved. He had to come back and fix what he fixed. But otherwise, the company was fine. They were very professional and timely.

Clearwater Drain came out for a plumbing issue. The bottom heating element was out and the tech came out to fix that. He had to come back out the second time to replace a thermostat. The tech was very prompt. I was very satisfied with the time frame. He got in touch with me, set up an appointment, and took care of business. He was really good.

The contractor did a great job and satisfied me. I had both of my sinks leaking and they stopped the leak. They put new pieces in each sink to stop the drip. The way it was dripping made the water bill go up and they stopped that. My wife wasn't satisfied because there was another job that they didn't do. The stoppers in the sink would go up and down, one that you close it for water to stay in and you open it to let it out. They didn't put those in there because they said that wasn't on their ticket so we had to call in for that and that's $100.

The ones that I know have American Home Shield and they talked me into it. My granddaughter has it too. I called them for the toilet and the rep was very good. She told me when to expect the contractor and if I didn't hear from them to call them. They called me and they were good. I'm satisfied with their performance. The repair saved me my water bill ‘cause the toilet was constantly running. That was my first experience with American Home Shield and I'm pleased with it.