American Home Shield Reviews

My air conditioner wasn't working. I filed the claim with American Home Shield and the bill was $225. But all I paid for was the $75 claim. My grandma was here when Kemph came and she said they did what they needed to do. Having this insurance is totally worth it.

The process with American Home Shield was very easy. I've done it many times. Since COVID started, everybody's been staying home so suddenly, we're using our appliances and they're breaking down. Recently, my garbage disposal wasn’t grinding. The guy called and we made an appointment. I had to adjust the appointment day and he was great. We were able to communicate and come up with another time from the first time that we set. The communication was easy.

I really like American Home Shield. I've only done one claim and it was for my leaky faucet. I called and the process was very easy. The guy who came a couple of weeks ago was wonderful too. He was here really fast and he was here for 15 minutes then he went up to the store and got a part. He put it in and then it stopped leaking, but it started leaking again this past week. It didn’t stay fixed. Apart from that, I was very happy and pleased with how fast they came out.

Our recent claim experience with AHS regarding plumbing was great. But the service of AHS lately has not been so great. I had a dishwasher break. I put it in a service request. Someone came out and said that they would be in touch. Apparently, they sent me an email from a totally different web server, so it went to my spam folder, even though I’ve always gotten American Home Shield emails.

The air conditioning unit outside kept shutting down. It turned out it needed to be cleaned and recharged and the contractor pretty much did all that. I was very satisfied with their work and timeliness.

The toilet was leaking in the back. American Home Shield gave me notice that a plumber was coming out. Grade A plumbing came out twice. They're good and I'm satisfied with what has happened. There's still a little tiny water problem, but it's not that bad and there's nothing to worry about. American Home Shield got a horrible service. Trying to get ahold of someone is very difficult and then they make them wait until they hang up. When I called American Home Shield the first time for an issue on an outdoor electrical outlet, I could not get a representative to save my life. I called every day for five days and then that claim got 60 days over and they wouldn't do it. So I had to call back. Then the guy fixed the outside again and I had to repay the extra 65 bucks for it.

We had a clogged drain in the basement. It hadn't been going on at all that we noticed. The washing machine didn't drain one time and it overflowed. I made the claim right away with American Home Shield. It was online and it was very simple.

The toilets were loose and I didn't know if I was gonna have to reseal them or not. So I had the contractor come out and they tightened up one and then resealed the other one. So they replaced the wax seals in my toilets and then made sure that they were tightened. But when they got here, they didn't realize it was two toilets. But it was quickly handled. They had to come twice because on the second occasion I called them, they couldn't find my water meter because part of what they did was also fix the leak in my bathtub. But they were all timely and professional. The communication was perfect. Everything is great now. I was completely satisfied. It's a peace of mind knowing that if something goes wrong here, I can call American Home Shield and I'm not gonna get bloodered if I didn’t have the coverage.

With American Home Shield, it's hit or miss. If I get a good company, my whole experience is great. Recently, the techs they sent for my heating issue were phenomenal. However, he knew there were more things that had to be fixed but he said that AHS has tied his hands and they would only let him fix one thing that was probably not going to resolve my issue. He was right and my issue wasn't solved. I had to call back and get him back at my place again. The tech said that if I had called him outside of American Home Shield, he would fix five different things to get me working. He was great but the fact that we had to jump through hoops was annoying.

My fridge was making noises. AHS's tech from Caltech Appliances came and checked it. The tech was very knowledgeable and he knew what I was talking about. He said that Caltech had received appliances and he wanted to know what was wrong with my fridge. As soon as I explained, he knew what I was talking about. He said he had to order something and when the part came in, he put it in. Now my fridge is working fine. I've had good experiences so far with AHS.

I had a leak coming out from under my tub. I didn't know if it was the tub, the faucet, the plumbing, or the pipe. I called American Home Shield and I was thrilled with the first rep I spoke with. I called back a second time and I ended up just telling them, “Never mind.” That was the first time I had no luck. I don't know if they didn't know what they were talking about or didn't understand what I was talking about. That wasn’t helpful at all. I got so frustrated and hung up. I waited half an hour and called back again because I knew I’d get somebody different. That one was fine. It was really quick. The plumber went in there and assessed it really quickly. He got the parts he needed, came back, and fixed the leak. That was fine.

American Home Shield has been good. Submitting claims is easy, but following up is a little difficult. Before, we used to be able to email or chat online and they stopped the chat. In the last three months, we called them for the AC and the washer dryer and the hold time was forever. To get two minutes of information from the right department and the right person, I would have to put them on my speakerphone for a couple of hours every time I called. Once they get to the phone though, they're good. When my pool guy said that the machine was not working correctly, I called American Home Shield to double-check if everything was okay. Spa Doc came out right away and they did a good job on that. The guy assured me that the machine was working fine.

I had electrical outlets that weren't working. I put in a claim with AHS online and the tech from A to Z Electric came out. He realized the outlets were down the line from each other so he fixed one outlet and that got both of the outlets up and running.

I requested for a dryer service and the process was great. American Home Shield was quick and responsive, and they sent someone out within a few days. He was very professional. There wasn't a whole lot accomplished on the initial visit, but then when the part came, it was fine. That guy was good. He had everything done quickly, and he explained what he did. So far, American Home Shield has provided the services that I needed most quickly.

You can do claims online, but I did one over the phone and it was easy. The problem was then fixed and the unit is still working. The contractor was on time, did the job and got out of there.

I have no problems submitting claims to American Home Shield over the phone. I get disconnected from their automated system every now and then but I get things done. Recently, our garage door's wires were messed up. American Home Shield's contractor came and everything went fine. The keypad still doesn't work all the time though and their guy hasn't played with that. We may need a new keypad. Still, he was very professional and he did a wonderful job getting the other stuff working right.

We were having a whistling weird sound coming out of our HVAC system. My wife called AHS to submit a claim. It was very professional and it was a timely response. The guy came exactly when they said they were gonna come. He found the problem and fixed it. Everything was fine. My experience with AHS has been very good.

My microwave wasn't working. I sent the thing over email and that process was pretty easy. FastTrac Appliance Repair came out and their service was good.

I live in a mobile home, and only one side seemed to be throwing air conditioning out. And it wasn't heating as fast as it should be. I called Home Shield up and told them what it was. And they said, “Okay.” And they would be in contact with me. I got a text saying what company it would be. The next thing I know, Quick Response A/C called me and set up a time to come out. It was very rapid and no problem. The tech changed some part inside the unit and put a new control box up for me. He was very nice and helpful. They went under the house and crawled all around to make sure that everything under the house was okay. They took their time to go through everything. That was the third time I've had them out. I had them out for an ice maker. They came on to fix it, and it worked fine a little while. And then it acted it up, and I called them again. When they came out, they replaced the ice maker.

A panel on my heater had gone out. I called AHS for the maintenance on the circuit panel. The contractors replaced that and everything is fine now. I submit my claim online with AHS and it's very simple. I go into the computer, and then it’ll say what kind of service I want. It’s more of multiple-choice, so it’s very easy. The contractors that AHS sent have been very professional. They go straight to whatever I complained about. They did a maintenance check on what was going on with it. Once they got it done, they wrapped up and they were off. I often tell my friends about American Home Shield and how I think it’s such a good thing to have, especially for a widow, so it’s very convenient for me. It’s something that I’m glad I got into. It's been very rewarding.

The online interface was pretty straightforward. I requested the key change and everything happened really quick and efficiently. I asked them some questions about what it covered, like I had a sliding door that had a key. They said it didn't cover that. So they were straight up about what they were offering and when they could get it done. Within the day, I was reached out by a local key replacing company and they scheduled an appointment with me. I only had a couple of doors for them to rekey and they were in and out within an hour. Value wise, American Home Shield is a good thing, especially for a new homeowner and with different things that could go wrong with the house. The deductible seems reasonable for the type of work that they're doing. Everything went so smooth.

The contractor that American Home Shield sent out diagnosed the microwave and the heating element was out. My book that came with the microwave said that the magnetron was warrantied for 10 years. So, I figured that I needed to go to Samsung for that. So I did, which was a little complicated, but it worked. And so, when the contractor came out, he put the magnetron in and the diode was out. Everything was okay but I was still left up in the air on the panel. I had mentioned to him when he first came out that there was something wrong with the panel. And so, I asked about it and he checked. He said that there was electricity going to the panel. And so, that was it on the panel.

There were two of them who came out for my heating system and they were good. This is the first time I've used American Home Shield and it was good. It was really easy.

A service guy came for the HTG. It was clogged. It wasn't firing up, and he fixed it. There was no problem with the service. As far as American Home Shield, I love my account person. She's excellent. Her name's Andrea and she's very attentive. I'm a Realtor. It was my house that I had the problem with, but I recommend the services of AHS all the time. If I have a client that has a home that's 15 years old or older, I always recommend them to get the insurance at least for the first year. They’ve just spent so much money, they’re really not in a position where they wanna spend hundreds more.

Our dishwasher was leaking and submitting the claim to American Home Shield was smooth. We got a call right away from the company they assigned. And then, the technician came and saw the problem. He couldn't fix it because the part was burned or broken, and it was not available. So, he ordered the part. He said it would be here within 10 days. So, when the part came, they changed the part. They were very nice and we were very happy.

Three separate times, all within four or five days of each other, my garbage disposal was jammed. Whatever procedures I took to try to unjam it were not working. I was impressed with the speed of which the plumber was sent out. It was easy to report my issue online. One or two days later, I got a call and was set up for an appointment. It was a very fast response, which I appreciated. However, I don't like the way American Home Shield does things. I do understand this is insurance. You've got to go two or three visits with whatever is broken before they'll decide whether they'll fix it or replace it. On the second visit, the plumber got a little short with me. I think with COVID going on, we both had issues and got a little testy. When he came out the third time, he brought in a new disposal for me and installed it. I was ecstatic because I got a new disposal.

The technician who came out for my heater was good and now, it's perfect. I also had a claim last year and American Home Shield has been consistent. Overall, my experience has been easy.

My furnace did not work completely, and it was freezing cold. The repairman showed up on time and diagnosed the problem, which was a totally frozen, burned motherboard. He said, “I can get you the part. It's going to take me a day or so. I'll rush it.” He got the part, asked me if he could come, and he fixed the problem. He couldn’t have been nicer and more helpful. Much better than some of my previous vendors. I'm a single mom with a bunch of kids. It's COVID and it's crazy. He wore a mask. He was very well-mannered, and I would love to have him anytime I have a problem. The furnace is working great, so I have no complaints.

I found it very easy to submit a claim online with AHS. The person that came out to check out the furnace was great. He put on his little booties as soon as he came to the door, and he had a mask on, which I was really tickled about. I asked him what was involved because I really didn't know. I've only lived here a little over three years, and I had no idea if it was a really old furnace or if it was relatively new. We opened the door to the furnace, ‘cause I live in a condo so it's a very compact space. He told me that he was gonna take this door off and do the checking. He checked to see how old the furnace was. I left him alone and he went to the business. He changed my filter for me, too. I’ve been pleased with AHS. The contractors have been really fast to come. They have repaired the garbage disposal and the stove. The only thing that's hard for me is paying the yearly fee. But I have recommended AHS to my family.

The best part of American Home Shield is making the service call. After that, everything goes downhill quickly. I set up the service call and I told them that I had TSF coupon that covers the $100 copay. It took me about 49 minutes to get them to finally find it on my account, even though I had all the information, including the email, and who sent it, what day, what time, and so forth. I gave them the codes on there. They assured me that everything was gonna be fine.

LA Appliance came out and looked at the dryer. They had to order a part so I was without a dryer for a little bit more than a week. The waiting period wasn’t that great. But customer service-wise, once the technician went back and put on the part, he was friendly, and they were quick. I’ve had good and bad experiences with American Home Shield. In February of 2019, I had to pay out of my pocket a third-party to do a septic issue and AHS paying me out on that is still pending. they said they would reimburse me and it never happened. I've called numerous times, talked to numerous people and they just continue to say that I have to wait for the check, which is almost two years. It's $350 that I’m waiting for. So, at this point, it’s very frustrating. I don't even know it's worth me getting mad over. So, I haven't called in the last couple of months.

Our AC just turned off. The technician that AHS sent came in one hour earlier than the time that they gave me. Then he fixed the AC. He was very professional and did an excellent job.

Our AC unit was not coming on so we were not getting any air, and the technician handled it perfectly. Submitting the claim online to American Home Shield was simple. I ended up submitting it in the middle of the night because that was when I became aware that it wasn't working. We had been gone for work. The next day, the lady called and scheduled for a technician to come out. It was easy.

I'm glad I have American Home Shield. They take care of our problems. It's very easy to file a claim with them. I just call them and tell them what's wrong. They get me in touch with the person that's gonna come, we get a time for them to come and it's all taken care of. So far, so good. We've had several people to help us. It was the second time we had AJS Service come about the air conditioner so they didn't charge us. The thing that was wrong was the same thing that was wrong before. There was something about a certain part that they only replaced one of them. They should have replaced both of them but they took care of it and I didn't have to worry about it.

All American Electric came out for a ceiling fan in the kitchen that wasn't working. They did a temporary fix on it and the tech came back two days later and fixed it the right way. They did a very good job.

Our ice maker and the lights in the fridge were not working. AHS sent out Sears and the technician found the problem really fast. He knew the first thing to check and was able to fix the issue within half an hour or so. It’s a pretty simple fix and he was very professional in what he did. I really appreciated him. He was very courteous and well depth to what he needed to know.

I submitted a claim to American Home Shield for my tenant because the warranty is under my name. I sent the contractor there and they fixed the problem. So, the tenant was happy. I did it online and it was very easy. I’ve had no issues so far. It was the second time I’ve had to use it so it was very convenient.

The fan on the oven stopped working. I sent in a claim online and the tech who came out explained what he had to do. He was neat. He had on his mask and shoe covering. He ordered a part and then came back when the parts were there. Everything went well.

Some of the outlets were loose and the light hanging right above the dining room table was hanging on by a thread, which was high risk. I went to the website of American Home Shield and it gave me the option to schedule. The contractor called me and when the technician came and checked it, she was able to see. She tried to figure out what was going on with one of the receptacles where the switches didn't work and she replaced the exhaust fan in my bathroom. The motor was burned out.

There was a noise in the refrigerator and the icemaker was leaking. Sears was able to stop the noise. The ice machine is still kinda leaking. But it's nowhere near where it was. We can tolerate it for now. I have had other claims that I've submitted to AHS. For years, the process was great. One of them was for a plumbing issue and that was a horrible experience all the way around. So overall, it's kind of a hit and miss.

United Air Temp came out for a preventative maintenance screening. They gave me a window when they would be there. There's another call that hasn't been working out though. American Home Shield hasn't resolved my issue. I'm supposed to be getting replacement equipment, and the company failed to show. There's been no phone call since. There should be some feedback between them because they're the ones who contracted with this company.

I call American Home Shield to submit my claim and they have somebody call me back within 24 hours. If that person doesn't call, they give me a number to call. So far, I had three calls and they went very well. Everything was fixed. The washing machine was the last to get fixed. The service people are fine. They come in and I tell them what's wrong. They look at it and fix it. They also explain what's wrong and what they're gonna do, and they do it and then leave. I also had a water leak and the guy came right out and fixed it. But he had to order a faucet, so I had to wait for them to change the faucet. But he told us what to do while we were waiting for the faucet.

My washer went out and I called American Home Shield but they didn’t do very good to take three weeks to have it fixed. The contractor was okay and I couldn’t blame him for that. AHS said they were gonna call back and they didn’t. You can't get in touch with them. You have questions and you can't ask anybody because nobody answers the phone or somebody answers the phone and you can't understand the English. I was charged a certain amount and I want to know about my bill. I gotta call in to them right now that I put in Monday and they have not called me back.

Every year, at least three times a year, the contractor has to come and fix the air conditioner. But they wouldn't put in for a new one because as long as they can fix it, they'll repair it and not replace it. After 20 years of that, it gets kinda old but I have no choice. It's very easy to submit a claim to American Home Shield and they always tell me what I need to do to get this thing replaced. But the companies that come out wouldn't do it because they said that they couldn’t lie. I said that they were not lying and that they were telling the truth.

The ice maker in my refrigerator was broken. It was overflowing the tray and spilling water everywhere that then refroze as ice. I filed the claim with Home Shield and the service tech came out. I had given them the model number so he came with a replacement ice maker and simply did the replacement. It was really quick. Everything's working fine now. I had an earlier claim on an air conditioner unit that malfunctioned and that went well. The technician diagnosed the problem, replaced the part that was needed, and then installed it. We've had no problem since. I've been very happy with Home Shield.

Leak Seekers is a great service provider. They sent me a text message immediately after filing an online claim. Everything has been pretty good since they came out. American Home Shield is sometimes good but sometimes not good. They need improvement towards customer service.

The first issue we had was a leak from the tub that was leaking into the neighbor's ceiling below my unit. I also had toilets that were not flushing. I've called House Doctors came for those and they were perfect. The repair eliminated my neighbor's ceiling from collapsing and me paying for that.

All of my experiences with Home Shield were good. My recent claim for a refrigerator went well. I initially started on the website. I had to call in, but that was after it went to Home Shield's replacement department. It was very difficult reaching them. They were very busy. But then, the contractor was great. It was very quick response, because it was Sunday or Saturday, and they were able to come out after I called them on Monday, which I'm glad because my food was spoiling. Home Shield is definitely an asset.

Austin Heating and Air was great. They were very nice and very helpful. Sometimes, when you have to wait over the weekend and your air isn't working, that's frustrating. But it's understandable. With the first thing that I put in for a leak in the roof, we needed a drywall guy to come out to patch up where the leak had been. The guy has never been here so I still have the hole in the ceiling in the kitchen. I told him at least three times I'm only available on Friday because I do dialysis the rest of the week. He would say, “I'll call on Thursday and make an appointment.” Then he would call in last minute and say, “I can come today.” I tell him there's no one home. He hasn't even called again in a couple of weeks. But I really like American Home Shield. I used to be in the mortgage business, and realtors always say they are the best.

I scheduled a refrigerator repair. I was happy to have a great company to come out (Batten Appliance.) They put the parts request in to American Home Shield. 5 Days later AHS sent an email saying the parts would be ordered. 2 weeks later parts have not arrived. I called them and got a live person after 1/2 hour on hold. She said she would check and then hung up on me. Don't expect good service from these people.

Updated on 01/24/2021: I am still waiting for American Home Shield to either respond to my latest message regarding the lack of action on the ductwork in our home or to refund the $100 service fee that was paid. The ductwork to two of our upstairs registers is faulty and allows warm air to permeate the cold air coming through the vents, leading to moisture buildup and mold problems.

I am having my hot water heater and furnace replaced. I pay extra for elec., plumbing, ductwork. They are charging me more than $1500.00 to have the units installed because of modification of these covered items.. Not fair!

I have been a customer with AHS for approximately 3 years or better. In August of 2020 my refrigerator, dryer, and washer machine were all in need of repair. I placed an order for service and paid my deductible. Sears was my assigned contractor however, upon speaking with the Sears technician I learned that AHS did not assign my ticket over to them correctly and they only received an order for my washer.

Our pool spa wouldn't heat. I called American Home Shield because I wasn't sure if the heater on the spa was covered or not. The person I talked to assured me that it was covered. So I went ahead and put in a service order. JnJ came out and we've had them before. They're very good. The young man that came out told me that it was fixed but American Home Shield does not cover a new one. He told me that it was about shot and that it would work for a little while, but we're eventually gonna have to spend about four grand to get this thing fixed. The only thing I was disappointed with American Home Shield was they told me from the start that it was covered. Had I known that it wasn't, I would've fixed the thing, spent 4,000, and not called them.

The air conditioner wasn’t blowing anything and the contractor that American Home Shield sent out told me that the coils were leaking and there was no Freon. They put some in there and it leaked out. When they made the appointment to come back and fix it, I asked how much my part was gonna be and that was when they told me it was over $1,000. So, I asked them more about what was going on. They said that the air handler had to be replaced but the outside part apparently works. After they got everything done, the air conditioner still isn’t working.

I was pleased with the second contractor. The first one tried to rip me off. He tried telling me I needed a whole new unit. He claimed there was a bunch of stuff up there that was broken that wasn't. The second guy that came went up there and was able to explain to me what needed to be fixed. He was able to fix it. It seems with American Home Shield, the contractors are getting paid no matter what. The last three times that I have called American Home Shield, I'm starting to find more and more that the first ones that they send out are doing the bare minimum and trying to make it look as though the items are uncovered so I'm having to call for second opinions.

My mother has been very happy with American Home Shield, and she's liked the experience very well. She's had the contractor out to her house twice. And I know she's been very happy with the service. She submitted her latest claim online. It was a very easy process. As for the washer, she did it online, and then, she ended up calling. That was when they had the pandemic going on, so that one was a little bit more complicated. But once she made the phone call, it was taken care of within a few days. Both times were taken care of very well, and she was very happy with that.

Our fridge was broken and not repairable. The claims process was awesome. We got everything we needed. The contractor did everything they were supposed to do. They were in and out and it was quick. We selected how we were going to replace it and we already have our new fridge. Everything ran smoothly. Really good experience.

The little LED lights on our fridge and freezer went out. Submitting the online claim was very simple and it took less than two minutes. The technician was great. He knew exactly what the problem was and he was very prompt and professional about it. They were cool and I would definitely recommend them.

I got a home warranty so that if my things break down, I could have someone come out and fix it. One time my house got flooded and I had AHS once before. With my recent claim, SAP Services came out and didn't finish the garbage disposal although I guess it was my fault. They said that they couldn't fix it because I needed electrical people. I don't have another $100 to get the electrical people to come out and fix it.

The tech from Berry Electrical entered my house with a mask on and we social distanced. I took him to where the issue was upstairs and he handled it. He explained to me what caused the electrical issue. I just wish AHS would supply them with the little booties for the feet for my carpet, but that was not a big deal. I have an electrician also coming to fix my chandelier over my kitchen light, and then I have a repairman coming tomorrow to look at my dishwasher. Then the last thing I have is the ventilation system in my children's bathroom is not working. But so far, I have no complaints.

My refrigerator wasn't freezing. I gave American Home Shield a phone call, and the claims process went very well. Sears ordered the part and had it shipped to my house. I then called them once it came in and they came right back out. They were excellent. They came in my house even with this COVID-19. They had their shoes covered, and their mouths, too.

We had an electrical issue. All Fix Service came out and said it was DP&L issue. DP&L came out and said that it was the homeowner's issue about the cable electricity we're having. We are waiting for American Home Shield to call to let us know what's going on. Truthfully, every time me and my husband have an issue, it seems like we're just spending so much money to have those fixed. We were under the impression that a lot of our things would be covered. But then it’s out-of-pocket money, just like the issue we're having now on my rental. I'm really not happy with it.

The dryer wasn't heating and when I called American Home Shield and told them what was going on, they assessed it over the phone. They said, "We'll go ahead and get a heater just in case." So, before they even came up to the call, they thought of what the problem might be and the guy didn't have to leave to get a part. It was exactly what they wanted. We were also four days without a dryer, but they got someone to us as quick as possible.

So far so good. It takes only a day or so for the contractor to come out and look at the problem. So that process is great. I'm just disappointed with the garage door. The guy called American Home Shield and they said they didn't cover it. I lost my $100 just like that. He was not here 10 minutes. We also had a claim for the air conditioner. When the contractor came out, it wasn't running at all. He said that some type of fuse had blown. After he left, we then noticed it started leaking. We called him back and he said something about a pipe from the underground that broke loose and that's why the water is coming in the garage. He went around the back and said there is no condensation from the back unit because a hose is broken and the water can't go out. That's why it's going out the other way. My husband asked him to take a blower and blow through the pipe. He said it won't do any good because that's not the problem. My husband insisted so he did it.

The gentleman that came out did a good job. He was very informative. Home Shield's service seems to be pretty good. Our initial estimate with the original repair was gonna be a little later but it didn't work out with our schedule. But they were able to rearrange it and get somebody out when we needed it. So that worked good.

Aspire Heating & Cooling did a good job. Everything's been fine with American Home Shield as well. I've recommended this service to quite a lot of people. It would be awesome if they had a referral program. However, people need to understand that they'll still have to pay an out of pocket. Even though you have a home warranty, it's not gonna pay for everything.

We had a leak in the bathroom and we filed a claim with AHs online. It took a week to get an appointment but the plumber from Brick Street Plumbing that came out fixed the leak pretty quickly. He had to go and get part then come back. It was on the same day. He was very professional.

He was great and very personable. He had a mask on and he put the booties on so he wouldn’t get stuff all over my carpet. When he came out the first time, he didn't have the part so he had to order it. Then I was gone for three weeks so he had to wait until I got back. But he was super. He came int and put it all back together and put it away. We've had really good luck with American Home Shield so we're really happy. It’s easy to put a claim in and they're doing a good job. It has helped us on our refrigerator a couple of different times and with our air conditioning. It has also helped with our washing machine. It took them a while to figure it out, but they got it. And it’s working good.

I submit claims online with American Home Shield and it’s pretty easy. Recently, a tech came and replaced the knob on my sink and showerhead. They were fine. American Home Shield is good to work with.

The keypad of our built-in oven went bad. AHS sent appliance people to look at it on September 30th. It took three weeks for them to get back to us to tell us that they're gonna have to send someone back to look at the appliance again. AHS is telling me that they are gonna try to repair the keypad before they replace my unit.

All of a sudden, my refrigerator didn't seem to have the same coldness to it. Some of the foods seem to be going bad. When we got sick off some of the foods, we realized that was what was going on. The food was spoiling super quickly, so we just figured something had to be wrong with whatever cooling element was back there. So, we put in a claim for it to American Home Shield. I went on the website and filed a claim. I really like their website. It's easy to put in the claim. You have to tell everything there on the claim, which is fine.

Our AC quit cooling. The technician quickly responded to me to let me know that they were set to come service, and they would serve us the next day. I was given a tracking, so I was able to know exactly what time they would arrive. They arrived within five minutes of their window and resolved the issue within a half hour. They had the parts on them and they got it done. It’s running wonderful right now. I thought they did a great job. I'm going to use them again to do maintenance on my heater.

We just had somebody come through and check out the furnace. The contractors were great. They came in COVID-ready with mask, booties and gloves. I appreciated that. I do feel like they did a full checkup on my furnace for me which is what we were looking for.

The AC wouldn’t cool down. I would set it to 71 and I noticed it was at 74. My experience with the contractor was very professional and they handled it quickly. It turned out to be a compressor or a motor. The claims process with American Home Shield was a whole lot easier than with a previous company I had. AHS did an outstanding job. A lot of people are very skeptical about getting a home warranty. They’re thinking if they’re getting their bang for their buck. They’re definitely getting it if they do it.

We had moved into a new house and we remodeled the kitchen. The worker that did the demolition of the old kitchen, and subsequently, the plumber that put in the new plumbing fixtures, told us that our regulator was leaking. It's a big, two-story house. We were concerned so we called AHS and made a claim for that.

The most recent claim was for a faucet that was falling apart. It was a plumbing issue. The contractor was fine, but I had to pay a $125 service call for him to tell me, "I need a part. I'll have to come back. And then, you'll have to pay $225 because this is a different type of insulation." That's fine. It's a new house. The builder did it his way. I called the contractor on Friday and they still don't have the part. I was gonna check again today, but they're supposed to come back and install it, and then I have to pay the contractor. But I thought paying a monthly fee, then a service charge $125 for the guy to walk into my house, and then another 250, I can do things cheaper without paying their fees. There's no value in the whole program. It's very expensive and you can probably do these repairs a lot cheaper on your own by making your own arrangements. I called Home Shield this morning to cancel my warranty. I tried them for 30 days and that's it.

The guys who came out for the larger air conditioning unit were very professional, on time, and very accurate. The guy who worked on the air conditioning downstairs was early which I like. He was accurate with everything. Every question I had, he answered it. Everything I’ve had go wrong with my house, I just submit a claim with American Home Shield and the contractors come out, probably not that day, but the next day or the day after. They're out here fixing whatever my issue is.

Whether I submit a claim online or call in, it's okay ‘cause AHS would usually get back to me quickly. Whenever I have an issue, they are timely on getting me assigned to a technician and getting the issue taken care of.

I had a washing machine give out a few months ago. Someone came in and observed what happened to the machine, and then it was replaced. Recently, I had a pool pump that wasn't turning on. In this case, the difference was that my pool pump wasn't replaced with a new one. It was replaced with a used pump, which I was told that’s what I was going to be getting. I’d always assumed that when Home Shield replaces something, it would be new. But it’s working so I'm happy with it. The service is great. The guy was very friendly, and I was notified prior to them showing up. Prior to this visit, I had a seal that tore and so it had a small leak coming out of the filter. They replaced the seals and got the leak stopped. The speed that Home Shield pays attention to my problem and helps take care of me is second to none, so I'm very happy with it. I can't complain at all as far as they are concerned.

We've been hearing a noise in the bathroom toilet and we're not sure what that is. It's like every once in a while, air would rush in. I may have to call the contractor back and have them check. But it’s not often enough that if they were here, they might hear it. The commode has a bidet with it and we were hoping that it was hooked back up correctly. We went around and checked everything but I did not notice till the guy was gone that I have a kitchen sink that has three stainless steel compartments. He did not put the drain in the strainer part that hooks down in it. He did not put one in that matched my other two sinks and he put in a cheaper part. I thought they were supposed to match it if they could and I'm sure they have the same kind. He put in one that was like another sink that he fixed but he didn't have to replace that part.

D&T came out to fix the electrical outlets in the kitchen and it was nothing but a fuse needed to be switched back on. I called in the claim to American Home Shield and they got in contact with D&T and then they had them call me. I got a message saying someone would contact me within a day or two, which they did. They scheduled the appointment. The day of the appointment, they alerted me that they were on the way to my home. They were on time for the appointment. They came in and left professionally. The experience was great. If I would have to call American Home Shield again, I would.

I wasn't getting any cold air. The fan wasn't turning in the AC unit. The technician was okay but I had to have it replaced all out of pocket. American Home Shield didn't cover anything. That kinda sucked because that's why we got the policy in the first place. In order for them to do anything, it needed to be updated. It was put in when the house was built in 1988 and it's never been updated. This guy from American Home Shield called and told me all the things that needed to be done. I thought why bother? It wouldn't last. The condenser was going out which made the fuse box blow and I had to have two fuses put in before they replaced it so I just went and replaced it. Everything will be covered now because everything's all new. I had a stove replaced and they gave me the money for that.

I had an issue with my dishwasher and the guy who came out fixed the problem. He did wonderful. He told me what the problem was. He was in and out. He's very professional and knowledgeable. I was glad with him. Sometimes, AHS sent people out and they had to come more than one time. He fixed the job and that was that.

I did a claim online to American Home Shield and it was very easy. It was for an electrical issue. The contractor was great. There was a bad light fixture. He cut off electricity to the light, so that the rest of the electricity could work. He was supposed to get back with me to see if that light fixture was covered, and I haven't heard back from him.

The garage door would go down, then it would go back up. It would just randomly happen at any time of the day. The contractor that AHS sent came and said they fixed it the first time, but I told them they couldn't have fixed it. Because one time, I opened my door that leads to the garage and the door was up, and I was shocked. So, I called them to come back out and fix it again and they did. They called and told me when they were coming. They did a good job. It's been excellent since then.

I called in an electrical issue and it has been working fine since the service. We've had other experiences with AHS and they were fine. The only issue I've had with them was the day before Thanksgiving and we had water spilling all over my house but the contractor couldn't get to it. Overall, AHS is a good company. I'd recommend them.

The contractor who came out for my refrigerator claim was good and it was easy dealing with him. It was easy to submit the claim and the experience was great. The refrigerator is running really good now.

The refrigerator door wouldn't close properly and Sears came out. They had to order parts and it took a week to get the parts in. Once they had them, they came back and they did a good job.

American Home Shield's tech from Mr. Appliance of Oklahoma was amazing. She replaced my ice maker and fixed what was wrong with my freezer. She cleaned up her mess and there wasn't one piece of ice on my floor. She even offered to wash the towels used by hand. It was a great experience and I was quite pleased.

The company came out to do a routine check. While they were here, they submitted a second claim because they found something that had to be replaced rather than leaving and coming back for a second. I paid both visit fees. My unit needs to be replaced. It's 20 something years old, but it's gotta break. So they're just going to keep taping it together. But it doesn't make sense to keep doing that since it has got the kind of Freon that is not made anymore or I will have to pay a very high fee. So I'll have to call somebody.

The toilet overflowed and it went onto the flooring we had just put down a week before that. AHS's service was fast and K & S Plumbing Services came out. The plumber did a real good job and he was very polite. Now, we're in the process of putting a new floor again.

The guys from Sigmond Plumbing were very nice and very knowledgeable when they came out for a claim with Home Shield. They knew immediately that it was a pre-existing condition. I sent it in and it was covered under warranty. But it seems like every time we call Home Shield, there is a long wait on line. But if you do the callback thing, they call you right back so that wasn't that big of a deal. Also, it’s a high service fee to call someone out to look.

I call Home Shield's number and tell them what I need to do. And then, they contact whoever they contract with. They either provide me that information or the contractor calls. It took a bit of time to activate the warranty. So, for the initial calls, when I tried to do it online or on their automated telephone, I was unable to do it because it took a while for all the paperwork to catch up so that it was active and I would be able to do the automated system. Sometimes, the folks Home Shield contract with may be too busy to get out in a timely manner. Other than that, when the kitchen sink was leaking, Low Country's Best's tech did a good job. He came in, showed me what was leaking and repaired it, and told me what we need to do if it occurred again.

Circa Mechanical texted the day before, with a reminder that I have an appointment the next day. So, I was more impressed with them than some of the other companies we’ve had. The tech was amazing. He was prompt and called to say he was on his way. He showed up when he said he was going to be here. He was very thorough, went through everything and tried to identify what kinda issues we were having. He found several leaks that we had in the house and took care of them. Part of the issue wasn't only within the house but it was also outside, which wasn't under warranty. So, we had a different company come out and fix that part with the irrigation system.

The tech who came out for the pre-season check-up was very professional. He had his mask on, put something over his shoes, and everything went well. He checked and we had just put a filter in, and he said it didn't need changing. Everything was okay. With American Home Shield, I hate waiting for 20 to 40 minutes to get them because I'm not online but I like the convenience of having somebody.

A lot of calls from American Home Shield or other companies get diverted overseas like the Philippines or India, but I always recommend AHS, even to my family and friends, because it alleviates a lot of expenses. Two weeks ago, I called in to request for a repair to be done on my temperature control box. I spoke to a young lady, and I was leery. I was nervous because I was talking to somebody in Trinidad, and I had to give her my credit card number. I didn’t trust her. However, everything went perfect. She dispatched my situation to a company here in Sacramento. They came over, switched the control box, and it's been working good. I was very happy.

My washing machine had to be replaced. The technician was excellent but he didn't write down the right information, so it didn't get posted right away. He wrote in his post that I use my washing machine a lot and for some reason that meant to American Home Shield that I use it commercially. So they didn't process it. I waited and waited to get a letter from them but didn’t get any. After two weeks, I called them and they went ahead and processed it. The AHS rep that I spoke to is really nice. I'm impressed with AHS. This is the only claim that took a little bit longer than normal. The claim before was great.

My air conditioner unit wasn't distributing air upstairs and downstairs equally. The tech that AHS sent out had to replace a couple of pieces that weren't working properly and everything's working fine now. For this claim, I called AHS, made the claim, and they had someone contact me in my local area to come out and do the service. It was fairly quick and I have no complaints. I also knew the guy who did the work since he came out to service me before I even had American Home Shield.

I was having a seasonal check and ATR General Services came out. When I submitted the claim to American Home Shield, I went to the website and all of my contacts and most of the information were already available for me. I just had to select what I wanted to have done and then click submit. So, the contractor just had to call to set up a date and time to confirm with me. The technician came and he was on time and super clean. I have light colored floors and he didn't track any dirt so, that was great. He was only there for 30 minutes but he did everything quickly and efficiently. He explained everything that I needed him to explain to me.

Submitting claims to American Home Shield is very easy. I call and speak with someone. We got a technician here recently and he was very professional and fast. Our heating and air was out, and it was really cold. It had gotten really cold and then really hot within a couple days. In about five days, from start to finish, it was completely done. I was very impressed with how fast they worked because not all of them are like that.

There were two separate claims that I did at the same time with different companies through American Home Shield. My dryer timer was not working, so it just stayed on. Then my oven wasn't closing correctly. It was staying open. The contractors that came were great. They had to order parts and they came right back out and put those on. Both of them were in and out in 30 minutes. I had to do a refrigerator two years ago and that was a different story. There was a lot of red tape that stemmed back to the way that they operate and it caused some issues. But this was actually painless, so it was good. I was happy. I have rental properties where I've used a different home warranty company and I've had such a terrible experience there that when I did this one, I was actually pleasantly surprised.

I checked online and it became pretty simple to go with AHS. I have used them a couple of times and my experience has been very good. The last tech that they sent out was great, knowledgeable and knew what he was doing. He was wearing a mask while he worked and he did what was needed. I submitted the claim over the weekend and once I talked to them, they came out the next day. I made the claim on Sunday and they were here Tuesday, so that was good.

I had a claim put and Home Shield sent me to the first vendor, which was Southern Electric in Murrells Inlet. They were horrible. The man was rude to me. He didn't give me a receipt. It was a terrible experience. He said something about mosquitoes. “You're living in South Carolina, now, you get mosquitoes.” And then, I said something to him about, “See, I felt like I don't wanna believe you.” And he said, “Oh, then that's it right now. We don't have to talk any further. You don't believe me, I'm not talking to you.”

I had to wait a couple of days before American Home Shield could get somebody to come out. When the contractor came out, we stayed outside and we were very cordial. He didn't need to come inside at all to take care of anything. I showed him how I had been jerry-rigging the power. He said that I needed a part, which was what I told them when I called. I was also told that I had to wait two more days for the part to come in.

We had a leak underneath our sink. At first, it was hard to get through to file the claim. But we finally did. The contractor that was sent out was great and very informative. Unfortunately, it started doing it again three weeks ago, and I don't know if that will still be covered, if we have to pay again. We've also had a lot of issues that happened again within a couple of months so we ended up having to pay again for somebody to come out ‘cause they only guarantee 30 days or so.

Antech came out for an appliance issue. It was the second time we've utilized them, and they did great both times. It took a little longer than we liked, but we were willing to wait because they had done us a good job before. We asked for a specific technician, and he wasn't available for about two weeks. The appliance in question wasn't an immediate concern, so we just waited for them. They had available people and we just wanted to wait for the one that we liked.

We had a leak in a lower bathroom in our basement. There was water all over the floor from the toilet. We had to kind of take the initiative to contact the contractor because otherwise, I fear that they would have not. With something like a leak, I don't know if there's a way to flag things like that, for something that could do more damage to your home. But it worked out fine in the sense that once we were assigned somebody, I called right away and they were able to squeeze me in that day. It was some loose fixtures on the back of the toilet that were causing the leak and they solved it. It was a very speedy visit and they did a great job.

AHS's contractor came for my air conditioning but then I paid for service that actually didn't happen. I'm learning that what I have has to be broken before I call them out. Still, submitting a claim for my electrical problem went smoothly. Since their contractor came for that, everything has been great. Overall, I'm always recommending people to get AHS. We have online service available with them and we can also talk to representatives.

Carolina Appliance came out for our recent claim. He's local and just down-to-earth. He has a couple of people that work with him and he's growing his business and, genuinely, he cares. He did a good job. I called him and the contractors were out there. They were checking with me before they came and within an hour that they were gonna be there. It was all positive with Carolina Appliance.

The appointment went pretty well. They were fairly efficient. My wife and I stood by to see if they had any questions about the system. They were looking at the furnace and checking carbon monoxide levels for a preseason checkup. The technician gave us some recommendations and said, “I can see the unit's fairly old. You might wanna consider replacing it at some point. But it's still working and it's still working well.” We were fairly pleased. American Home Shield is great. I've had them since I moved in to this house in March 2018 and we've been very pleased. My dad has American Home Shield and that's kinda where I heard about it. He heard about it from his next door neighbor. My sister also has a policy with American Home Shield and we've all been very happy with them.

I had a very good experience with American Home Shield. They were very competent, reliable and prompt. I usually call them when I submit a claim because I have their phone number on my phone. They usually assign me to a local repair shop and then, this repair shop calls me an hour later, and sets up an appointment. Before you know it, they are fixing the problem. So, it’s very easy. Our heater has stopped and the contractor came in. He was very professional and helpful. He was very good in explaining what was wrong with my appliance and in troubleshooting, helping out and cleaning up after themselves. So, they were very professional.

American Home Shield had a promo for a heating system tune-up prior to the season for $75 per unit. So I went online and scheduled for the visit. It was very easy to do. The contractor reached out to me to set a date and time. It was very simple.

I had some electrical issues. I had a little duct, the heating and air conditioning. I thought I had a dead vermin in my duct but I didn't. American Home Shield had Patriot Electric in the program. They came out and took a look and got it all fixed up. They were good.

The refrigerator stopped working and the technician was very knowledgeable and professional. They had to order a part and it took a while to get it. But other than that, it went well. I've always used AHS whenever I purchase a home. It's a good thing to have because you don't know what to expect when you're buying a place.

My sister had been telling me about the home warranty and I didn't think I wanted to deal with it. I then saw a couple of my classmates talking on Facebook about the home warranty and it was a good thing. I was still skeptical about it then I was in the check-out line at Walmart, and I was listening to a cashier talking about it. This kept coming to me where I was not asking. It was just falling on me and I thought maybe I needed to check into it, so I did.

All I asked them to do was put two straps on a water heater. The contractor went there, but they wouldn't do it. They did something and made it start leaking. They took a strap off, but they have not done anything else. AHS charged me 100 bucks. I'm in the middle of a refi and I had to have two straps on the water heater. I had to hire a handyman to go out there and do it. I figured American Home Shield has good plumbers, they would do that for me, but they didn't. They told me I need a new water heater, and they're waiting for approval for that. That has been five days. I haven't heard a thing. So, I'm not happy with AHS. I’ve used them three different times. The first time I used them, it was good. The second time, I had to call them out again. And this last time, it turned out to be really bad. They need to pick plumbers that know what they’re doing.

Our dishwasher wasn't coming on. Submitting a claim online to American Home Shield was easy. However, it was five days before anyone could come out. I was hoping someone could have come sooner than that. Still, since their contractor came, the dishwasher has been great. Having AHS has been worth it. Other people should get them. I've had only good experiences with this company.

We have two air conditioning units in the house and one of them was blowing warm air. The technicians came out and found that there was a switch on the outside unit that was loose. They jiggled it back into place but they said that if it happens again, to call them back and they could come back and replace it. A couple of weeks later, the power had been off. When it came back on, the same thing was happening. The unit was not blowing cold air. So the technician came back out and got everything fixed.

At first, submitting the claim to American Home Shield was difficult. I thought I had the insurance since March. They go through my bank and after calling three days, and them trying three times, it finally went through. It's weird because I bought one for my son too on the very same day. His went through but mine didn't. It doesn’t matter now. It's fixed.

This is about the third time they've come out in a year or so. They fixed my microwave, the refrigerator was icing up and they showed me that ice was building up on one of the trays and I was able to take care of that myself. A guy came in, replaced it, and fixed it, and it's working fine. It's just the ice maker that went out and we had to wait for parts to get that fixed, but it wasn't a problem not having ice. I didn't wanna pay $100 again for the refrigerator, so I was trying to do two things for one. But, I haven't had any more problems with that.

I had a water pipe leak in my basement. It's the three-quarter inch plastic tubing and a slow leak on an elbow that was probably a cup of water per day. American Home Shield’s website was fine when I made the claim and I was quickly contacted. I got a text and then, a scheduling notification about someone coming out. The guy came out and fixed the issue, and it seems to be all set. It was a minor annoyance that I had for a little while. So, I'm no longer annoyed about it. The service was very professional and efficient. The rep had everything he needed. He was on time and had called ahead of time to ask if he could come early, which was not a problem at all. So, I was very happy about that. With American Home Shield, it was a very easy process to set up repairs and it's nice to know that when you need something, you can put in a request. I have not had any issues with any claims getting rejected based on my plan.

Our ice maker broke on our fridge. It was super easy to file a claim with American Home Shield and their technicians were great and quick. I was just telling somebody about it the other day who was looking for a home warranty.

American Home Shield has been a lifesaver. However, it's hard to understand them, and it's hard for them to understand us. That's because of customer service outsourcing that all the companies do, but it's not their fault. The reps are very professional and courteous, and they try very hard and do a good job. I also had a refrigerator repaired and the repairman was great.

The claim was easy to do and the representative on the phone was nice. It was a pleasant experience with customer service. DNG Appliance and Services came in, they said who they were and why they were coming and then they did the job. They left it clean, and they left the house with no problem. It was perfect. The fact that American Home Shield came out twice for me with no problem with the claim was fantastic as well.

Back in July, I had a refrigerator that died. I had to wait on the phone for up to two hours to get a hold of somebody to file a claim. I watched a whole softball game on hold, numerous times. Finally, we were able to get someone out and the technician said, "It’s unreparable. We'll get a hold of Home Shield.” Then there was an interim where I hadn't heard what Home Shield was going to do or what we needed to do. I was without a fridge from July 3rd until the 18th of September. They said that due to COVID, more people are home so they were experiencing high volume of calls. Why don't they increase the number of employees? I had thought about dropping Home Shield because of the availability of getting a hold of them to report an issue and then trying to stay in contact with them was just horrible.

I had a leak from above water line in my kitchen. Mister Plumber addressed the problem and fixed it. Everything was great. The claims process online was very quick and easy. The company contacted me the same day and they made the appointment with me. I was 100% satisfied.

The first plumbing company that came out didn't do anything. So I called American Home Shield and got a different company, Stallion Plumbing. They checked everything and found the problem. It was just a minute problem. So they did really well. Something was loosened in it. They showed it to me. They went and got the parts. Then they got back and put it back on. They fixed it on the same day. American Home Shield was really good and the claims submission was pretty easy.

Getting somebody out to go look at the microwave is okay. The contractors are good. The one who came and looked at the microwave was really informative and knew what he was doing. But getting it replaced, we were on hold for two or three different times for over three hours each time before we got to talk to anybody. We still hadn't gotten it replaced yet because it took so long for us to get through. A lot of times we just couldn't stay on hold that long. So finally, I was home sick for two weeks and stayed on hold for three and a half hours. I finally got through last Friday. They hadn't brought the microwave yet to install it, but it's in the process.

May 2020 we asked to drop well pump & enhanced coverage. AHS said OK. Mo cost was $71.71 to be reduced to $49.99. Never happened. Talked to Customer Svc. Can't change until May 21. Why? Not good.

Our A/C stopped working on Saturday and we notified American Home Shield first thing Sunday morning. The company they assigned the work order to couldn't come out until Tuesday afternoon. It was in the mid 90's Sunday, Monday and Tuesday. When the repairman made it out he had to take a part back with him and said he would come back on Wednesday. He returned on Wednesday, installed the part and told us everything was working. Turns out it wasn't as we now had hot air coming out of the vents. We called him back and came back over to work on it some more. He left again saying everything was working correctly. This time we had cool air coming out of the vents like normal. Only problem was we couldn't get the A/C to turn off now. We had to kill the power to the unit to make it stop.

Submitted service request 27 Aug 2020. Serviceman came a week later and said we needed a new motherboard for the dishwasher. Today is Oct 15. The American Home Shield automated phone system two days ago told me the authorization to buy the part has not yet occurred. Have called AHS twice. No movement. They promised to call me back within 24-48 hours. It has not happened. The appliance store they contracted has worst possible ratings. See **. The appliance store AHS contracted says they have followed up with AHS but have not received a response.

Since the contractor repaired the pool pump, it seems to be working good. I’ve had a few experiences with American Home Shield but that was the most recent one. Overall, it’s been great.

The bottom freezer area on my refrigerator freezer went out. It was not making anything frozen and it was the same temperature as the refrigerator. I have an LG and the man who was first sent out by American Home Shield looked in the back and said that I was gonna need an LG certified person to take a look at it. AHS sent out a Sears company representative and the man did all his testing. He said that there was a lot wrong with the refrigerator and it was gonna be a boatload of time and expense. Being 10 years old, it was not worth to try and fix it because before you do or when you do it, it's gonna go out again. They said that it should be replaced.

Everything was done good with my heater. The technician was about his business and I appreciated it. He was very professional and friendly. He told me what was going on and how to tell AHS what was needed because my heater was burnt out. I called AHS back and got it done. AHS approved it and then he was able to come back and do what he had to do. I've never had problems when I say something and that's the way I want it to be when I pay for service.

Every contractor I've had appeared to be knowledgeable. They called me to let me know how far away they were. They were on time. They came in, exhibit professionalism and courtesy, and they corrected the problem. There was only one that wasn’t, and that was a year before last when I had someone came out and checked my air conditioning. But as far as the other services that I have received, they have all been outstanding and efficient. Also, the actual representatives from American Home Shield have all been great. AHS is the ideal support for any type of servicing you need with your home, whether they were appliances, heating, air conditioning. AHS has always come through. They should be cloned.

Everything went great. The icemaker quit working on my fridge and they scheduled the repair real quick. The guy came in the time frame that they scheduled and he had to order parts. They're not responsible for how long it takes to get parts but they came in pretty quick and got it installed. The guy was very good and super professional. He fixed it and didn't mess around.

I am in the process of a couple of claims. Last couple of months ago, we were supposed to receive a check to change a washer. Everything was completed and, supposedly, the check was sent out. I never got the check. I'm supposed to be getting that check in the mail again and it has been 15 days. The other request was for the plumbing. The provider, not American Home Shield, offered to replace with some brand and they came back with a Chinese cheap brand. I have not heard back and it's two weeks now. So in the beginning, everything was good. But the last couple of experiences have not been 100%. Both technicians that have went to my house have been professionals though.

We ended up canceling our most recent claim because the person that American Home Shield sent to us didn't do that type of repair. The gentleman called me and told me that he didn't know why he got assigned to my case. He said he was gonna put in there to cancel it with no charge. We did have a situation with our AC and the technicians would call to say when they were gonna be out, what the problem was, and how were they gonna fix it. I've been surprised of how great everything's been with American Home Shield. You sometimes hear horror stories about companies like that. I have two accounts with American Home Shield and for both houses, I haven't had any issues with anything other than two times being assigned the wrong thing. But it wasn't a big deal because they fixed it.

On weekends, filing claims with Home Shield is a little harder. I would put in a request online that I needed a service and it would take a little longer to get a company to call me to set up the appointment. But overall, I've had a good experience over the years. I wanted them to come before the cold season came for a pre-season check-up. ATR General Services was assigned but I had to change my appointment because of an unexpected situation and they were very accommodating. I called them early and they were able to switch it to the following week. I appreciated that.

Our ice maker was broken and American Home Shield responded within minutes of submitting an online claim for it. The technician was good. He seemed very knowledgeable. The first time he came, he was only here for five minutes. He was able to diagnose the problem and then said that he was gonna need to come back. It's been three weeks now since the repair and everything is working fine. Overall, the experience was easy and seamless.

The garbage disposal was just blocked up. I called and processed the claim. American Home Shield sent somebody out. He was awesome, fast, accurate, and good.

ABK Lock was sent out for a lock replacement. He was a nice gentleman and he took care of his job. Everything went well. I did claim for the appliances and it didn't go well. The first time that AHS sent someone, he just specialized in refrigerators and freezer so he didn’t work on the microwave or the dishwasher. Then he told me that someone else should be coming out. It’s funny ’cause the issue that he tried to fix is still going on so nothing was resolved with that ticket. I have an appointment on Saturday. If they just try to fix it and not really replace it just because they wanna take the easy route, then I won’t really be satisfied ’cause I think the oven will need replacement. Hopefully, they will do that.

There was mold on the fridge. When I opened the door, it was leaking and then the ice maker was broken. When I called them to check my appointment, I asked the rep to call me first. Then they sent me a text saying that the contractor from Service Plus Repairs was on his way. He was only literally there for two minutes ‘cause he said that the filter wasn't closed. That was weird. I've been there for 15 years and I've never used the ice machine. But I left the day after to go to California. So, I planned to check and see if it would be mildewy again.

I had an issue with a backing up pipe and I went online to file a claim with American Home Shield. I originally thought it was the washing machine and it was taking a while so I called. I was referred to plumbing instead and within a couple of hours, I had a contractor. They came out the next day. The technician was very professional and knowledgeable, and he gave me some insights because I found out that it was something on the city’s side and not on my side. I would love to use him anytime I have a plumbing problem. He was wonderful and I haven't had any complications or problems since. That was the first claim I've had in my new house since I've had AHS and it went great. I love them. I had them before I moved to where I am now, which was years ago. They're timely, professional and I love the response I get whenever I have to call them for anything.

I called and American Home Shield sent over the plumber. He was kind of aloof. He just looked and really couldn't figure out what the problem was then left. When I spoke to the representative for American Home Shield, I asked them to please send a company that deals with water heaters. Obviously, they didn't. I didn't get the feeling that the guy had experience with water heaters. He did something then the following day, the same thing happened. He told the company and the company sent a different plumber. Those plumbers came, looked and said they were going to put in for a new boiler and water heater. They also said there was gonna be expense to upgrade it. I asked what kind of expense and they said I'd hear from the company.

During one of the hottest days in the summer, I realized that my AC was not working. My realtor was very helpful and she got me my AHS policy number. She told me to contact them so I could file a claim a lot easier. It took a month for the claim to get approved and a couple more weeks for their contractor All Hours Mechanical to get to me. AHS's refrigerator company has also been on backorder for a couple of months. Still, the process was straightforward and easy.

I forgot to change the air filters for my AC. It froze up the unit in the attic, and when it thawed out, it flooded my attic. I tried to call but American Home Shield's whole phone service kinda sucked. It was difficult finding who I needed to talk to in the automated service. I didn't know if it was my voice, but I had an issue with all of them. It's like, “Can you say what's wrong?” and I do, and they were like, “We didn't get that. We didn't get that,” over and over again. I did the online claim. Service Pro Heating and Air came out a lot sooner than they said they were going to ‘cause my ceiling was falling in. They were able to dry it out and it looks brand new now. The technician was fabulous. American Home Shield has been super helpful and I'm really glad I got it. Definitely a lifesaver.

A refrigerator went out so I called American Home Shield, and they sent out a mechanic who fixed it. I had difficulty scheduling because there was a breakdown somewhere in communication between Sears and American Home Shield. They didn't get the correct date so I was put off on getting the repair for a week or so. I've had no problems with American Home Shield's service. It's relatively easy to submit a claim. You submit a claim, then they send somebody out, and if it qualifies, they fix it. But I question sometimes whether I need it, because you pay $600 a year, and sometimes you don't get anything done at all. When you do, it's $75 deductible. So I kinda question whether it's feasible.

I filed a claim with Home Shield for my refrigerator and my dishwasher. 7 H came out and the service person was fine but I had to wait for 8 to 10 weeks for the part to came in. The part was on backorder and I was without a dishwasher and I could use the refrigerator but not the vegetable bin. They fixed the dishwasher but my refrigerator is leaking again. It's not leaking as much but enough where I have to get it out with a rag. Then, I had to call them for my microwave. It wasn't heating. The tech put a cup of water in there and it heated. He said I could call him back in 30 days. Now, it's not heating again so I had to make another call to Home Shield. They put the request in and I haven't heard from 7 H yet.

We had no AC and it took four days for someone to come out. That pissed me off because, apparently, our home warranty does not protect us over the weekend or federal holidays. I was like, “What happens when your hot water tank goes out on Christmas Eve?” Because I've had that happen, and the other company I had did come out. I was told, "We only work Monday through Friday, and we close at 5:00.” My AC doesn't turn off at 5:00. As an adult, we're not stupid. I'm paying for coverage but you can't help me at night?

The bathroom downstairs was running, and I had to turn the water off to keep from it running my water bill up. Then in the bathroom up front, it had an issue with the way it was not staying down. It would act like it was gonna overflow that time and I would have to take the plunger to get it unstopped. High Priority Plumbing came and was very professional. They left things very clean. I'm very pleased with the service I had received. I've been telling the ones that don't have a warranty on their homes about Home Shield.

The contractor never came back the second time because they said there was nothing they could do. When they came the first time, they augered the plumbing line. They said that should fix it for about a year and the only way to totally fix it is to redo my entire sewage system, which I don't have the budget for. It only lasted less than a day. I was doing some research and it said some of the reasons for the issues with the plumbing could be because there's supposed to be a vent on the roof. If that's covered and it's not getting the air flow, then that messes with the system. Then there are a couple other things. So I called back and mentioned it to them. I was told that couldn't be it and that there's no point in him coming back. But American Home Shield has been great. I was eventually going to call back to see if it’s possible to send us to a different company because when I googled, there seem to be some other options.

The guy from SAP Services was very good but it seemed that the problem didn't exist when he got here. Overall, American Home Shield is simple, quick and easy.

I had water coming from underneath my fridge and my icemaker wasn't working properly. Ramey Appliance Repair was able to schedule me within a week and have the repair done. I had to cancel on them once and they were very understanding then rescheduled me right away. They called ahead and let me know when they would be there. They cleaned up after themselves, wore masks and booties, and they were very timely. I've been so happy with American Home Shield that I've actually had friends take policies out with them.

I got up in the morning to shower and had no hot water. I called American Home Shield and they sent Molitor over. They did an outstanding job. They had to replace the water heater and they did that in quite a timely fashion. They were very professional. They were very nice people. Afther that, I had another claim. When I would wash laundry, it wouldn't go down the drain. It would take about two days. The water would sit in the area of the basement. The previous owners of the house had been drying their clothes with no vent on the back. So all that stuff was going out and it clogged up the whole main drain downstairs. The contractor came out and unclogged that, and it works perfect now.

The air conditioning stopped working. So, on the internet, I made a claim. The contractor that was sent out was very professional. I checked it myself to see where the problem might be and I assumed that the compressor was not kicking on so I explained that to him. He knew exactly what he was looking for. He checked the fan and other things then he came back and he said that it was true so he fixed it right there.

I've never owned a dishwasher before and the technician showed me what the issue was and that I can take steps for preventative maintenance to address it in the future. He also told me that there's a trap that I can use to clean out the dishwasher when food gets stuck in there. He showed me how to do it. He was also very COVID-conscious. He wore his mask the whole time and used gloves. It was a safe experience and the issue was resolved pretty quickly. It was great.

I was having low water pressure and I thought that it was because of a leak. But the contractor checked it out and said that it was because of my pressure valve. I also had a backup in a sink. But American Home Shield said that they would not cover the replacement of the PVC valve until it's 100% failure. So I'm going to have dribbles and drabs until it stops working altogether. From that point of view, American Home Shield failed me because I have very low water pressure and it's because of this valve that that needs to be replaced. I don't even take showers anymore. That's how low my water pressure is because of this valve. I can't use my outdoor hoses because the water pressure is so poor. I'm very dissatisfied because it's not covering what I need it to cover and I still had to pay 100 bucks for the rep to come out.

I moved in to this new home and I went to take a shower that day, and there was no hot water. I called AHS and explained the situation. They sent Myers Comfort out. When the tech got here, he looked at it and he said it was the gas. He said I gotta call my gas company because the gas was not on. I didn’t know that so I felt kinda stupid. The tech was excellent and truthful. He showed me where the gas thing was outside and that there was a lock on it.

If I don't have the money to fix a part myself, having a plan works when things go wrong. One time, my machine was making a noise and the clothes were a little wet when they finished running through the cycle. American Home Shield had a guy from Sears come out and he was very professional. He had to replace the timer. I was very impressed with him.

We had water that was leaking in the area where our hot water heater was. We thought it was the hot water heater itself. But when the technician came out, they checked it thoroughly and it turned out that it wasn’t the hot water heater. We talked about different scenarios and then finally, we filled up the washing machine and let it drain out and that was the culprit. The plumbing was stopped up. There is a drain pipe for excess water for the AC unit, and a overflow tube for the hot water heater in case of an emergency to drain that hot water heater. The pipe that goes down into the sewer system was clogged up and they unclogged it.

The guy from Sears was friendly, knowledgeable, and was able to fix the problem. This guy was really good. I was pleasantly surprised. All of the other companies that I've used had the shoddiest repairmen ever. They were on Google the whole time trying to find out how to fix the thing. They were not knowledgeable about how to fix stuff. Some of them have been horrible to the point where they have no idea what they're doing, and they don't fix it. I really like American Home Shield. I've had them off and on for many years and I've had a good experience with them. They've replaced a few appliances and didn't complain. Right now, I'm very happy with them.

This is the third time now in four years that I've dealt with AHS contractors and they're very good. The thermostat wasn't working properly. They came out the next day and fixed it. They had to come back and replace the fan on the compressor on the outside unit as the fan went bad in the motor. A year before that, they came out for our dryer.

Home Shield sent me something that says I should have a winter tune-up, so I just had a winter tune-up for $75. The contractor was very knowledgeable. I would like to find out what else I can get done through American Home Shield. I bought the plan, but I never could get anything that says what all I get for that plan. We got a couple other issues I’d like to bring up with them. But other than that, everything else is doing pretty good so far.