American Home Shield Reviews

The initial complaint was water was leaking through the ceiling fan. It took a long time to do the claim because I tried to do it online and that process was more difficult. I didn't know which option to push under so I just called in which was much simpler. I got the name of the contractor and the available time they could come. When they came, they told me everything. They showed me a piece that was worn out on the pipe. They said I had a buildup in my sink and they were gonna unclog everything for me. They showed me what was in there. They also said that the water coming down from the ceiling wasn’t enough to cause any type of major concerns so that relieved me too. I love them. They’re the best American Home Shield ever sent out to me.

They took care of our problem really quickly and it was a pleasant experience. Sooner or later, something's going to break down. It's a given. And to have American Home Shield as your plan is really great. They have great customer service and I've been happy ever since.

My pump wouldn't come on. I wasn't sure if it was my pool pump or the electric to the pool pump, so I marked the box for a pool pump and pool electric. And it just so happened, it was the breaker, and all the tech did was flip it and that was it. My husband said, "You know, I could have done that." But when something breaks down and I pay American Home Shield $100 deductible, I get quicker service than if I have to find somebody to come and fix something, and it's a lot less expensive.

I had a great experience when AA Electric came out. The switch was not working well and the tech replaced it with a new one. However, when I pay a deductible of 100, I was told that I could do one claim with three different things. One time, I had an issue with one of my faucets, and the guy that came said that I could combine three of them in one work order. But online, it doesn't give me that option.

I've had American Home Shield for a while and, unfortunately, not dealing with people was the best route. In the past, when I've had to deal with the customer service, it wasn't that great and it was a hassle. Each time I had to deal with someone, I dreaded it. This recent claim was the best I've ever had with American Home Shield. Our AC was blowing hot air. I did the claim online and the guy from Dobkins called me that same day and set up the appointment to come out for the first service visit within two days. Dobkins came promptly then came back a week later because they needed refrigerant for the AC unit. They fixed it, and I’m happy now. It would be nice if AHS covered more than $10 a gallon for the refrigerant though.

The repair company couldn't figure out what was wrong with our unit, whether it's the compressor or the unit just needs to be replaced, which is what American Home Shield should have been doing. They don't want to replace it easily, so they patch it up until it falls apart and they have no choice but to replace it. Another thing is that their people overseas don’t know what’s going on and there's a language barrier as well. My recommendation is for American Home Shield to get a US-based customer service because there are so many mistakes that the people overseas made. They didn't even add a coverage that I had. I did it on my properties at the same time then I found out earlier today that it was only on one of them, so the rep had to make the adjustment.

AHS has been a good service to have. I had to utilize it and everything got done fine, so I'm pleased with that. It was very easy to submit the claim. I went on the phone and took care of it. I gave the information to AHS and they got back and let me know who my contractor would be. So the process went very, very smoothly. The contractor that they sent out for the AC did very well. They kept in good contact with me because they had to wait till they got the approval from AHS. We did have to wait a little while for the motor to come in, but they kept in contact with me and gave me an idea of about how long that would be, and then they were here when they said they would be. They were very thorough, professional and courteous.

American Home Shield is good. I pay them monthly since I’ve been with them, and I've never had any problems filing a claim. The only nick is that they are only gonna cover the parts, and I disliked that about them. A compressor in my unit upstairs kept shorting out the fan motor, so that needs a new compressor. It has to be ordered and it was covered. The problem is I have to pay 800 dollars out of pocket for the Freon to go into the compressor, and I haven't paid that yet. It's tough right now.

I had some issues with some wires crossing in my kids’ bedroom and my bedroom. I had to walk to my kids’ bedroom to turn on my ceiling fan. Sometimes, the light just wouldn't come on. And it was addressed. My kids’ bedroom didn’t need anything done. The tech just made sure the connection was still there. But for mine, something in the fan had burned out. Whatever the wiring was that connected the two, like the signal for whatever the panel was, was not connecting anymore. She gave me three options. Go to eBay and get the part, which means that it was a refurbished part, which means that it still may not work, or get a new ceiling fan, which would be the same model that was there.

My neighbor called me and stated that the AC unit was making a loud noise. She asked if my tenant contacted me in reference to it and I told her no. So, I contacted my tenant and asked if she was having problems with the AC. She noticed when she got home that the unit wasn't as cold as it normally was. I told her to contact American Home Shield and that she’s responsible for the $100 and that AHS would send somebody out to service it. The AC repair guy came out and he stated that it was an old unit and it was gonna be harder for the parts to get ordered. It may take longer and he recommended for a new unit. I told my tenant that I didn't care how long the parts take if they could fix it, and it was why I have the home warranty. The tech had the part and the AC is fine now.

When I've talked to the guys on the phone, it seemed they were good. The problem with the dryer was resolved as well.

I had techs out for the AC and they were knowledgeable.

The online claim submission process is pretty good. But sometimes, I don't have access to it. That's why AHS still needs the phone for help, so I can call someone and assist me. So far, I'm satisfied with AHS. When I need help, I know where to call. I receive help right away. The professional contractors are on time when they come. They call and I'll know exactly when they'll come. It really helps.

I came back from Dallas and when I came to my house, it was hot. I filed a claim, and it took a week for the technician to come out, so I didn't have AC for a week. It turned out that the breaker had been tripped. The technician flipped the breaker, the AC was working fine (cold air), and it was great. A few days later, I noticed that my AC unit outside started making a loud banging noise. I hadn't heard that. Because the ticket was closed, I was gonna have to put in another ticket. I just had my account online that I set up, and I was like, "I'm just gonna put another ticket versus calling them like I always do," which I should have.

The toilet in one of my bathrooms developed a crack in the tank and it was leaking. When I reported it to AHS, Central Ohio Home Maintenance was the one that was assigned to the repair. I did the claim over the phone and I got the voice prompts. It was pretty easy. Just follow the prompts. But it would have been better if I had a live person to talk to. Before somebody came out, one thing I got was the name of the company that said that Central Ohio Home Maintenance was the one, and they would be contacting me.

I love AHS. It is peace of mind knowing that if something happens, I've got back up. Recently, my dryer quit. It happened on a Sunday and I got on the internet and filed the claim. AHS sent me an email back with some information. The contractor called me and set up the appointment. The repairman showed up within 10 minutes of the window that they gave me, came in and fixed my dryer that day. He was very professional and quick. I also had one other repair for a drain in my shower and I was very satisfied with the repair.

I'm fixing to cancel American Home Shield. I've been calling them for over the last several weeks about my air conditioning unit. They've been contacting air conditioning companies right away, and they don't control the air conditioning companies when they come out here, and I know that because they're subcontractors. However, the last air conditioning guy they sent out here said I either need to replace a bunch of parts, which was gonna cost me $2,400 out of pocket, much less what $700 that American Home Shield's gonna pay or I need to replace the unit, and that's gonna cost me about $8,000.

I had three past orders with AHS. Two were plumbing and one was electric. One of the plumbing claims was canceled and I'm waiting on a refund on that. But the other plumbing was done after that and the tech from Greg Rossi Plumbing who came out was good. I usually try to get him. He takes care of the job and is reliable. I submitted this claim online and the plumber that they first gave me had an F in the Better Business Bureau. He had a lot of complaints. So, I called AHS and requested Greg Rossi Plumbing because he came out here before and did a good job. I called back about three times on three different days and they finally got him.

I used American Home Shield before and I was dissatisfied with the electrician they sent. And since then, my husband has passed away and I was like, “This house has to be taken care of somehow. American Home Shield will at least know some and recommend some electricians and plumbers.” That's what I was looking for. I was looking for protection.

My air conditioning unit was kicking on but it was blowing hot air. It took three hours for cold air to kick in. South Placer Heating and Air Company replaced the bad capacitor that it had. The customer service was great. The gal who came knew what she was doing and she fixed the issue. AHS's claim process is easy. It gives me peace of mind knowing that the most I'm gonna pay out of pocket is 100 bucks whether it'd be a refrigerator or air conditioning unit.

I made a claim for my Whirlpool washer and Frigidaire refrigerator. The person who did the ticket put in a claim for two tickets but when the techs came out, they only worked on the washer, not the refrigerator. Then, it took them another two weeks to come out to set up an appointment for the refrigerator. So I lost a full refrigerator of food and a lot of money. AHS told me that I could put in a claim for that but I didn't. Whoever on their end put the actual thing incorrectly and the ticket said, “Frigidaire washer.” So when the techs from Sears initially came out, they thought they were coming for a Frigidaire washer. Then later, when a tech came out for the refrigerator, he couldn’t fix the problem. He opened the refrigerator up and said that there was a line that he couldn't get to for whatever reason. He said it couldn't be fixed and we ended up purchasing another refrigerator because we have a full household.

American Home Shield has been good. I had a little difficulty the first time I filed a claim though. Last year, my water heater went out and they kept sending this guy. He thought my house was his house, and he wanted to come in and tell me what he was gonna do and what he wasn’t gonna do. I called American Home Shield and told them not to ever send him back. Recently, I called them on Sunday for my air conditioning unit that had went out. First thing Monday morning, Automatic Comfort Systems was out here. It took them probably two minutes to diagnose it. The tech asked me what was going on so I told him what it was and he went right to the source.

When I had American Home Shield before, I noticed that they made you hang on to a really old appliance forever instead of replacing it. We had a lot of problems with our air conditioner. They kept patching it up and it kept breaking, then they finally did it. They should be a little quicker to replace something. This time, we had issues with our washing machine, a refrigerator door and a stove burner. My wife called them, then after that, I started getting text updates on when they planned to come.

My recent claim with AHS was for the hot water heater that went off and the pilot wouldn't light back up. I got the message that said the company was gonna call me. Then, I called them because it said, "Status: Call the servicer." I called and she said she was about to give me a call. It was within a couple of minutes of filing the claim. Then, the techs came and they tested it. They reset it. They said it was an issue with it being dirty underneath, so it shut off like a safety mechanism. So, they cleaned it all out and got it relit. It's been lit and working fine since they left. This is the first time that we've had to file a claim with AHS and it was a good experience. It's definitely worth the payment each month to know that we can call AHS anytime.

I had a Frigidaire dishwasher that was looked at. It would go on, but it wouldn't work. It was something to do with how it was put in. It wasn’t connecting. The technician came on time, repaired it and left. He was very efficient. I took American Home Shield out for the bigger units because I had to pay $100. But they did a very good job and it's cheaper than getting a new dishwasher.

The dishwasher was not emptying completely and there was water left in it. A company called me and said that a technician would be at my house at so and so time. They asked if I could be there and I said okay. The technician came and he looked at the dishwasher, and tried to empty it. He said that the machine was working and the problem was with the drainage system, which was clogged up. He said he only works with the machine. I called American Home Shield and I told them this was the report. They said they were waiting for their report to get into their system. Then, they can let me know what's going to be the next. Now, I'm waiting for their reply.

When you hit cycle on the dishwasher, it wasn't doing anything. It took about three weeks before it got fixed. On the first day, we made a video call. I knew exactly what was wrong with it and it was the motherboard. So, when I explained to the tech over the phone what was going on, he ordered the motherboard so that he could bring it in on their visit. That part took a little bit because I didn't answer the phone when they were trying to reach out to me. I get a lot of spam calls and I didn’t have the number saved on my phone. It was not until I logged into my account for American Home Shield that I saw that the status of the service call or ticket was pending because of no response from me. I found the number in there for the company who was doing service and I called them and made the appointment. The tech was professional and he fixed the issue quickly.

The gentleman who came for the recent claim was friendly and prompt in that time frame. However, with American Home Shield, some things are not covered and you would need to find out exactly what things are covered and what are not. I had to pay $1,800 for a furnace that was faulty.

There was a thing with my tub and it wasn’t working, and my garbage disposal was leaking. The person was helpful and arranged for somebody to come out here when I made the claim to American Home Shield. The only thing is, I'm trying to reach the company to set up an appointment for my leak and I still have not heard back from them. I've left them several messages. But the Industrial Water people contacted me right away. They came on time and fixed the problem with the tub. The person was professional and my experience was great with them. I’m thinking of renewing my contract next year with AHS because things have been good with them. They've always sent people over. Sometimes, it's the vendor or the contractor that could delay the process, but as far as AHS goes, they've always been very helpful.

I had a claim for a stove last summer and getting through American Home Shield was difficult. It was during COVID and I understood, but I was on the phone for three hours. Getting any follow-up was also impossible. They should get people to answer the phone. They should also not give the customer the run-around with trying to get a repairman. It was a very difficult repair because there was no motor available anywhere and they were trying to find one. It took me from the spring until late fall to get any answers on this particular motor for the downdraft for my stove range. But I've had claims with other appliances, and they've been phenomenal, especially in Florida. Sears is their main dealer there that helps with any appliances. Here in Hartford, they repaired the washing machine and it was excellent.

I put the request in for a plumber as I had water coming out of the bedroom doorway, my ceiling, wall and through the fire alarm. Because when you have that much water coming out, you naturally think that it's a plumber. I thought it was a possible broken pipe. When you fill out the claim online to pay for them to come to the house, it doesn't give you many options. So, I called them and I said, "I'm not sure if I filled out the right thing or not. But this is the issue. So you tell me who needs to come and fix it."

We had some plumbing work under our kitchen sink. There was a lot of leakage under there and the plumber fixed the pipe there. He was very quick and he did the job from the inside.

The downstairs AC unit was not working and with the outside unit, the compressor wasn't coming on. The techs called and scheduled an appointment. They came two days later which is pretty good for Arizona because in the summertime, they're really busy. The tech was here 15 minutes. He knew the problem was the capacitor and he replaced it. He checked the Freon in the unit and said it was fine.

I was having an issue with my dishwasher and I ended up calling American Home Shield and submitting the request online. It was great. I talked to some wonderful people and they helped me with my issues. It was taken care of. The tech was polite and adhered to all of the COVID guidelines. I will definitely use them again. Everything is working perfectly and I’ve had no issues at all since then. When things come up, the replacement for the dishwasher was more than what the actual premium is for a year for American Home Shield. So that within itself already paid for it.

When I put in my request, I was told I would be replied to within 24 hours, but I was not. It took over 48 hours. If I'm going to receive something that says, “Your technician will reply within 24 hours,” then that would be my expectation. So it was a little disconcerting with that. But it was fine because the claim wasn't urgent. The technician was professional. He did a good job. He took a look at the AC and told me what I was experiencing was normal. Since he was already out here, I asked him to go ahead and service the unit. So he checked the Freon and cleaned things. So the $100 was well-spent in that regard to at least have the peace of mind to know that it is operating properly and the potential for any future issues are slim. So overall, it was a good experience.

I filed the claim online and then I called in after because it was a plumbing issue, so I wanted to see how quick that was gonna go if it was technically counted as an emergency or not. But since it wasn't a major pipe leak, it wasn't done the same day, which wasn't a big deal. The plumber got it scheduled and came out. He knocked it out and got it done. American Home Shield has always been good. Had a few times I've had to call in so far, and it's always been taken care of.

I submitted a claim through American Home Shield’s website. I checked boxes. Sometimes I could put notes in there and then, I hit submit. They took my money up front and the claim went through. Then, they told me, “You have a contractor assigned.” I got a text message with who they are. But I didn't get a phone call. The power was out in that one room, so I went ahead and tried calling the company after a couple of hours. They called me back the next morning and said they had an appointment between 10:00 and 10:30. I took it. The service provided by the tech was awesome. When the ceiling fan got hooked up, he said that the neutral was tied to the ground, which was causing the loop effect. The ceiling fan did not have to be replaced. It was still good to go once he did the wires and hooked it up correctly.

We weren't sure if there was a major fire concern or something because our lights were flickering and going off at random times. So, that was when we first called American Home Shield. As we had a conversation with a technician, we kind of figured out that some things maybe wired differently or some blank plates were put in. So, it wasn't crucial. It wasn't a fire hazard.

The tech was prompt, very courteous, and knowledgeable. You definitely need to have American Home Shield so everything would be covered.

Every single vendor that's come out has all been great. Only one of them that we paid deductible for to come out and fix our stovetop didn't fix it and I still have the same problem. But I don't want to pay another deductible and I'm not sure how to get that rectified, but I haven't researched it yet. With my recent claim, Price Right Plumbing took care of the problem that I had. We love the service and we joke saying American Home Shield's gonna cancel us because we've had four claims that they've paid for. Overall, I would recommend them to any family member or friend.

The lights in our bathroom were off and would not come back on. The repair guy was great. He came out quickly and fixed the problem. American Home Shield saved us money so far. We also had an issue with our washer and it was fixed as well.

The service guy I had responded immediately and came to my house in less than 24 hours, which was awesome. That was probably the fastest I've seen any type of home warranty work. He was extremely professional and spent a decent amount of time here. He fixed both items then referred us to someone to fix the root cause of our dryer issue. I really appreciated that because then that person came within two days. My ultimate problem was fixed within three days. Overall, I was really pleased. I submitted the claim prior and it looked like one of American Home Shield's vendors kicked it back because they assumed our dryers and washer were stackable. That aside, American Home Shield's customer service is really good. I only sat on hold for a minute or two. I would definitely recommend this home warranty.

One time, a contractor came out for a garbage disposal. The guy that came out was awesome. Nice guy, did a great job, pretty efficient. This last Friday, our AC went out. There was no blowing at all. The contractor came out on Monday. They had to get a part. They came back later that day, and they put whatever the part is in, and then it started blowing again. All the work was done. It was done efficiently enough, so good enough for me. The only problem I've had is timeliness. And it sucked to not have AC for the whole weekend. But I understand that because I get the nature of the business and the beast right now. But I had a great job with American Home Shield. I would recommend it. Having a home warranty is no question. I don't understand why you wouldn't have one.

I had my first claim with American Home Shield canceled. It was for my freezer. We just purchased the house, so we were kind of learning what goes on and doesn’t. But my freezer thawed out and started to work again. Recently, my toilet wouldn't flush. I worked with it and got it to flush, but it wouldn't stop running. I had the appointment scheduled for Friday. There was a death in my family, and I had to miss that appointment and cancel, and then reschedule another appointment for Monday.

I’ve had problems in the past with parts having to be ordered. If I’m giving the model for the piece of equipment that I have on hand, the repair company should have some type of parts referenced to that same model when they come out. I understand that they gotta diagnose it, but once they do, the turnaround time between getting authorization and then getting the parts ordered to get it installed, sometimes takes a little long. However, it was different with my garbage disposal service request recently. It went good and the repairman was able to solve the issue the same day, which made a big difference. I would usually do the service that he performed myself, but having bad knees and back, I can't do those things anymore. The repairman was courteous and knowledgeable.

Our AC unit was leaking Freon. It was not cooling upstairs and that's the big thing. Because it was leaking, I could not get the whole upstairs to cool down in some of the rooms. ATR came out. They were the second ones to come out. The guy found the leaks. They had to send to AHS and he requested that they get the parts to repair the leak. It’s a coil and then a valve. I'm waiting for that now. But I have not heard anything back since he left the other day. On the unit, I had requested a second opinion on this air conditioner. It's not the first time I had to call on my air conditioning. I try not to use them if I don't have to. But it's just that the service reps that they have, only come out, in my case, to patch up the problem instead of repairing the problem.

I was having to light my water heater's pilot light 10 times in three days. The tech explained and showed everything to me. He reset the system and said, “Hopefully, this will resolve it. If it doesn't, if it continues to go out, then we have to see about getting a replacement part. But it's very, very old. So chances are, if we can't get a replacement part, we have to replace the whole thing. But we don't want to do that.” He fixed it and I have not had to light a pilot light again since that. So, thank goodness. With AHS, they pick the people. If they totally rip me off, I'm out 100 bucks and they're out whatever. So, they use good contractors. I've used the warranty three times and I've been very happy with every contractor.

My air conditioning went out and the service guy came out twice. The first time, he said the issue was Freon, so he filled that up. Then the AC broke and it was not working after he left. But then he already knew it. He also said that the condenser was going to go out, and it did. But they had to go through these steps because they have to try to repair the unit. So, I lost all that Freon worth $580. Now he's saying it's going to take a month to get the parts. It was 112 degrees the week it went out and it's going to be 100-something this week, so it's not good. I have a small child here and this service didn't work out the way I expected. But it's probably within how AHS operates and I just didn't realize it. I also called my local air conditioning company and they said they could get those parts right away. So, I’m trying to decide what to do.

It's easy to request something through the website. It shows you that they made an appointment and it tells you when the technician is on their way. When the AC was not coming on, a technician came here and did what he had to do. Our air filter needed to be changed, and there was a fuse that went out. He went into the attic to light the fuse back, and it came back on. He was efficient, figured out what was wrong, and fixed it. AHS is quick and reliable when it comes to getting somebody out to service a home. I made the request on Sunday and people were out here on Tuesday.

9 out of 10 times that I've put it in a service call, American Home Shield has been very responsive to my needs. I had one hiccup with them in the past where I had very specific instructions that I did not want to see one service company in my residence ever again. But then, they quickly dispatch someone out to take care of my service needs.

We had a bathtub overflow which started leaking for the first time and then, we had a sink hose attachment that frayed and was ripping off. There was also a new drip in the basement sink by the U-pipe. T Mayes Plumbing was great but they're not totally done. They're coming back next week because they're replacing a hose piece in the sink piece. So, they were getting authorization. But they did a great job on the first visit. The repair guy, Robert, was good, very professional, friendly, walked me through everything and answered questions. He fixed a couple of things on the spot and then, he wrote up in the report the other things that they needed to order some parts for.

I've had American Home Shield's for five years now, and I always tell people that I'm very pleased with them. I've also turned in a good review on the techs. I was super happy with them. When my air conditioner was not cooling, I submitted a request on the AHS website. I got an email and a text, then the tech came and told me what he did (it was a dual capacitor). He was great, and I would highly recommend him.

We had an issue with the AC three years ago. The rooms were all 80, but the thermostat in the kitchen area was 76. We called to have it checked and we thought we needed Freon. The contractor came out and said that there was nothing wrong with it and that it was just having a hard time keeping up because it was so hot. We told them that it was hotter last year and it kept up so there's got to be something wrong. They insisted that nothing was wrong. We said that it may be the thermostat. They told us that if we wanted them to do that, it would be another $150, and they didn't come out for that. They just gave us a hard time and so they left. We bought a thermostat ourselves, put it in, and that was exactly what it was. I called AHS and told them not to send that contractor out again and they have not sent them back since.

My last claim experience was professional and the contractors communicated really well. They were friendly and they did what they were supposed to do. But, an actual person should be able to answer the phone. American Home Shield's automated stuff sucks. I feel that could be improved. I tell people that AHS is affordable and most things are covered if something happens so I'd tell them I'd get it.

The dryer quit tumbling and it was addressed fine. It was taken care of quickly. This was my first claim with AHS and the experience was good.

I had a drip in my condensation waterline and it was leaking. Ambient Air, the contractor, came out and found that there was a blockage. They got rid of it and everything has been working fine. They were professional, did the job and cleaned up their mess when they were done. They were full of information and left some options if we were interested in any of their further services. Here in Tucson where during the summer it's over 100 degrees every day, the repair made life much more comfortable. I’ve been with American Home Shield for 28 years and I'm usually very happy. People should give it a shot.

With American Home Shield, I feel like I'm getting my money's worth when things break. I've been pretty happy with most of the people they've sent out. There were some who seemed angry from the get-go and were super unhelpful. They didn't really fix the issue. There was leakage happening under my toilet because I could smell it when I'd go in the bathroom. They put a new toilet in, but they did a really shoddy job of caulking and installing it. I can still smell the stuff. They put the cheapest toilet in possible. They covered up the problem. I'm just waiting until I remodel my bathroom to replace the toilet.

The serviceman was nice when he came out for my AC. It's okay now. However, they could have served me in a more timely fashion. I put the claim in on Thursday evening and they didn't come out till Tuesday. So we had to go to a hotel and the lady got a little smart with me, saying, “Ma’am, this is our peak season." But the serviceman was perfect. AHS is okay, but it seemed like when I was using it a little bit more, the companies tend to always put me towards the end of their day. Even this time. I even asked the lady, “Are you delaying?” She said no.

Every claim I've had with AHS has been a nightmare, dragged out to get things taken care of. My air conditioner had an issue that started two and a half months ago. It's still ain’t fixed yet. They deemed that they needed to replace the unit, which they've done. But they've ordered the unit twice and it's been the wrong unit every single time.

When my HVAC system turned off, I tried to restart the breaker and nothing was working. I did a service request and the process was really easy. The tech came and checked the power of everything, then found out that there was an extra fuse in the system, so it had to get replaced. Everything was smooth and effortless.

The AC contractor came in early because it was an emergency. They were very good. But I still have damage in my ceiling. I don't know whether anything is going to be covered under AHS or if I need to fix it myself. I also had claims before and the contractor was knowledgeable. They came and fixed whatever had to be done. They did good. Whatever AHS is able to do right now, I'm happy with them.

The air conditioning wasn't working. Filing the claim was fast and easy. I even made a follow-up phone call that I had an external circumstance that required them to expedite it, and they did. The contractor came out the very next weekday. They were very knowledgeable. They were able to do a same-day fix. This was the third time I've had to do my air conditioning in three years. The first time someone came for the air conditioning, the person didn't seem to get it right. Then the contractor have been making multiple return visits for it. The second time, it was irritating to be having what looked like the exact same problem again a year later, but it did turn out to be a different problem. But it also took the contractor multiple visits to correctly diagnose the problem.

I submitted the claim online. It was simple and easy. I like how American Home Shield texts you. They text you when the person is coming, and they give you a little map that shows you when they're getting closer. When you call, it varies who you speak with. Soemtimes, they're very knowledgeable about the policies, and sometimes they're not. For the first two years, we bought the well pump extra because somebody told us that it covered our septic pump. But our septic pump broke, and guess what, it does not cover septic. It only covers well pumps. After I learned that, I canceled that part of it the next year. Recently, the AC unit was leaking water out of our drainage pipe and the pan was filling up. It was addressed quickly and correctly. The contractor came out, cleaned up the line and fixed it.

Initially, American Home Shield sent out an AC technician who came out within a couple of days so I was pleased with that. He looked at the problem and said that it wasn't an air conditioning issue but more so an electrical issue. Automatically, American Home Shield dispatched out an electrician within a couple of days which also I was very pleased with. Once the electrician came out, he was quickly able to diagnose the problem and kind of take care of it without too much hassle. I was very happy about that. The people that American Home Shield selected were great. The communication via text message was awesome and things were timely. I would encourage them to continue doing those things.

A tech came for a claim I made and he was very knowledgeable, patient, and did good work. The appliance has been working better after the repair.

I put in a claim for our air conditioner that wasn't working all that well. The claims process was online so it was excellent and it was easy. The repair person found the problem and sorted it out really quickly. The air conditioner has been wonderful since then. With the weather the last couple of weeks, having a good air conditioner is really necessary. I am very impressed so far with American Home Shield. It's best to have them than not.

American Home Shield has good service. I got it so I wouldn't have to find an electrician or a plumber myself. I like being able to pick up the phone and American Home Shield just gets a person to come out according to my problem. They usually call pretty quickly and I don't have to do anything. The process is quick and easy. But there were times when I called and I was on the line forever trying to wait for a customer service person to come on the line. That aside, people should get American Home Shield. It's just peace of mind for me. When we had a clogged kitchen sink, the tech we had was really nice. He got right to work and he took care of the problem.

The guy that came out reset my water heater. He said to just watch it and make sure it won't have another error message. If so, I needed to order a part.

I had a plumbing claim with American Home Shield and that worked great. The tech was excellent. I also have a claim for the air conditioner which was filed on May 28. The air conditioner is not working on the bottom half of our house. A tech with Expert Air and Heating out of Lonoke came out and he ordered the parts. After that, he never called nor returned my call. I called American Home Shield four times and they never documented that I called. Every time I called, we had to start over. They would say they would have to call Expert Air and Heating and get them to tell us if they were coming out. They would call but the contractor would never answer. After the fourth call to American Home Shield, someone was able to get ahold of Expert Air and Heating.

The washer was tearing up the clothes and the dryer wasn’t drying. The repair guy fixed it and it’s perfectly okay now. The contractor set up the appointment and followed up on a timely manner. They were waiting for me to set up the appointment because they got the part and the process with them went very well. It was me who was delaying it because I couldn't schedule as soon as possible but the service was perfect. My husband was very satisfied. I don’t want anything else to go wrong with the appliances. But if so, I would request that same company. People should go forward with American Home Shield because it’s like any other insurance company. You pay for that service fee or your copay and then, they take care of you. This was my first time using them and it was a great experience. I have no complaints.

I like how the vendors that American Home Shield has, they're very good specialists. In the world now, when people just using stuff temporarily, throw away, buy the new one, it's easy for the guys to come and suggest getting the new one, and we don't even bother to fix. But I noticed that everybody that AHS refers come and really do a good job repairing. They’re very knowledgeable people so I appreciate it. Recently, the air conditioner was broken. American Home Shield tried to find the vendor, and it was the same one who served as before, so that was wonderful. They came the same day that they promised to come, which was Sunday. They said that the wire was burned and it had low refrigerant. But they were suggesting that because the unit is old, to see if I could throw money towards a new one. I told them it's still working. They fixed it and everything went well.

The last claim was the dishwasher and the contractor had to replace the brackets inside. They had fallen apart and released a bunch of steel ball bearings inside the dishwasher. The contractor had to pull out the old rack and put new brackets along the walls of the dishwasher. They had to come back because they had to order the part. They explained what was going on and did a great job.

I got an email from American Home Shield telling me that Doctor Cool was going to come out and they gave me some phone numbers. Doctor Cool called me and gave me a timeframe. The techs came and did what they needed to do. The issue was that the unit wasn't heating. They inspected it and checked to see how much Freon it had. Right off the top, they told me that it didn't have anything. Then, they took temperatures.

My air went out. The first person took a week to come, and he came out a day late than he was supposed to. He didn't really fix it. My air didn't work on a couple of days and American Home Shield had to call someone else out to fix it. The second person came out the next day and figured out what the problem was. The last repair before this one, I didn't have any problems. This person that they sent had been out before and he was very thorough. But just this last time, it was a nightmare. One other time that I had American Home Shield and my air went out, it took me three months to get it solved and they had to end up replacing the unit.

My air conditioner was down. So, when I called American Home Shield, they sent the people out. They said that my air conditioner was so old that it didn't make sense to do the repair. They recommended that I do an upgrade program. I bought a new unit from them. I called American Home Shield, I paid, and they procured the equipment. The techs then came out and installed it. It was pretty smooth.

Something was frozen in and water was coming through the inside of the fridge. The tech found something wasn't draining the water out and making it go down to the pan like it's supposed to. He fixed it and so far it's working.

American Home Shield is a great company. I've enjoyed them as long as I've had them, and I'm gonna continue to have them. I also recommend them to a couple of my friends. If I can do a commercial for them, I'd do it. They are 100% reputable and stand behind their warranties. Every time I've called them, their contractors have showed up and done what they needed to do.

I am not a happy customer of American Home Shield, and I am considering canceling them next month. When I signed up for them, they said, “Hey, we're going to send you a brochure. It's going to discuss what's covered.” But overall, they're giving you this synopsis of all the things that’s covered such as the hot water tank, furnace, garage door, refrigerator, stove, washing machine and the dryer. So, you’re pretty much going in thinking, “Okay, I'm going to pay you this $100 deductible or service fee and everything is a go.” I understand some residual cost associated with it. But the whopping additional fees that I've had to experience with this company is nothing short of ridiculous.

The techs that came out for my claim were quick and professional. However, it took a couple of days for them to come out. But everything worked out. Submitting a claim with AHS has been fairly simple. I can either call in or go online to do it online. Either way, it's quick. Communication is easy. I get email feedback. People should get American Home Shield. I've been with them for quite a while now. My friends were telling me, "Go ahead and cancel it now because everything's good." But I said no. 'Cause I got 10 different appliances on there. I'll never know what's going to break and when it's gonna break. They said, "You’ll lose the money." They tried to do the math. I said, "One, it's peace of mind. Two, with all the other claims I've submitted over the years, I've had a good experience."

When I spoke with an American Home Shield representative about setting up an appointment, she asked me what the problem was. I explained to her that there was a timer in the basement that controls the electrical systems of the house, and that the timer wasn't working. The timer has a clock in it that turns it on at a specified hour and turns it off at a specified hour. She said that it would be covered under the contract because the electrical system is within the house itself. It's in the basement. And she said that she would give a report to the electrical contractor, and he would set up an appointment to come and take a look.

We had four appliances that needed to work. I called AHS and I've spoken to several reps and they've all done a fine job. They notified me who the contractor was in our area and told me they were coming. Then the tech got ahold of us and set up an appointment. The washing machine wouldn't pump the water on and it wouldn't spin. The dryer wouldn't dry. The microwave wouldn't cook. The dishwasher had some issues with the seal. The tech came out to repair and look at all of them. He fixed them. He was a nice and professional guy. He communicated well when he came out. He got done what needed to be done.

Usually, when I put in a claim, American Home Shield responds right away. The contractor for my refrigerator was excellent. They diagnosed it and they had the needed part within a couple of days. They came again and fixed it. I had a really good experience. The company they brought out for my AC recently was really good with their timing, customer service, and knowledge of what was wrong with the equipment. They were better than the last company last year that didn't know what they were doing. That company had to come out five times.

The claim itself is surrounding a claim that was filed in July of last year. I filed the claim because my AC wasn't working, and then July last year, a guy came out from All In One Heating and Cooling and he installed a new outside unit. But what I didn't know was everything else, that they had paid him and gave him to install. So, the lines kept freezing up so he kept coming out.

I was pleasantly surprised with how easy the website of AHS was to use. The experience with my recent claim was also super quick and easy. I filled out the form online. I did it on Sunday afternoon, and then I got a call Monday. The tech was out Monday and it was done. The tech that came out was fantastic. He was able to fix it while he was here.

I usually call American Home Shield and tell them what my issue is. They're right on it, it gets done. But this time has really been frustrating. I called and told them I had an oven, a stovetop, a dishwasher, and a microwave that needs to be taken care of. When they finally sent out someone, they only came for the oven. I called AHS back and they said they'll take care of that and get someone out. Well, I never heard back so I called again. They still said the same thing. I called again because they still weren't having someone come out. This third time I called, they said that the oven guy’s coming back because there was a part needed to order. I asked if he would take care of the other appliances and they assured me that he would be. When he showed up, he was only ordered to do the oven.

My air conditioner wasn't working and it was 85 degrees in our house. I called American Home Shield, they set things up, and it was awesome. The AC company came out on Friday morning and they were professional, timely, and excellent. They had to replace a part that had something to do with the compressor. They were done within an hour, and we're back to having air conditioning. All in all, I recommend American Home Shield, and I've already given information to coworkers and talked about them.

The AC won't power up. The technician found the problem and got it squared away. American Home Shield finds the people that I need to come out and do the repair.

The wait time to communicate with AHS was lengthier than expected. I had to be on hold for 12 minutes just for someone to pick up the line which was a bit excessive. Also, the rep was a bit combative and I was very assertive in what I wanted/I didn't appreciate that. But I was very assertive in what I wanted and she finally scheduled someone to come out. However, she gave me a very large window time and I'm very busy. But, the agent was very punctual and communicative in terms of what he needed to fix as well as what he could and couldn't do.

The AC suddenly stopped working and we immediately got a hold of American Home Shield. It was very easy to reach out to them on a Sunday. The gentleman came on Monday morning. It was the time when he was supposed to come. It was a very easy work for him to figure out what was going on. He just went out and looked at the condenser. He checked where the wires were. He even showed me the pictures that some chipmunk scratched all the wires. He put the wires all in place and then changed the capacitor, and the AC started working. He was able to patch up things properly.

The shower handle broke off from the wall and it was covered by our home warranty. Last year, we also had techs come out for our air conditioner four times. We spent days and days without air conditioner, and it was hot. But every time, if there was a leak, they'd fix it. The air conditioner was old, so they do everything in their power to try to fix it. Even if it's broken, they'll just temporarily fix it. And then, it’ll just break again. Other than that, I would recommend AHS.

AHS has been nothing but great. I don't have a computer here because my dad doesn't want one here. So, my daughter has been doing most of the go-between, the contact, and signup. I checked my email on my phone. I said, “They didn't charge my account. The bill hasn't been paid. You've got to call them. Go on your computer and do something.” AHS charged my account. But whoever was doing it did it one penny short. So, it showed that I was delinquent. But they were able to get that resolved.

I’ve gotten good service and responses from American Home Shield. I like it. When there was a noise in the washer and the other dryer wouldn't heat up, I talked to the tech on the phone. He did well and everything is working now.

The experience overall goes from extremely wonderful to extremely terrible. With American Home Shield, it's very hard to call and get an answer. The best way to get a contractor here is to file a claim online. But then, if there's an issue that is not regular, just clicking buttons and talking to someone is very difficult. I've waited several times for 50 minutes to talk to someone and the one that I was the most frustrated with was when the guy said they have no system and there was no way he could help me at the time. I had an air conditioning claim and we had issues because I needed to talk to a person. But once I was able to get through to someone, we managed to get that all fixed.

A contractor came out and repaired my refrigerator in July. Recently, the air conditioning went out during our hottest time here in California. American Home Shield sent Martin with True Masters out on Friday, and he did a couple of things out there. Then he came in and said that it couldn't be repaired. He was going to turn in the report to American Shield then I have to wait for them to get back with me to tell me what they're going to do. I called True Masters yesterday and asked them what's going on. They said they're just sending the report to American Home Shield. So far, American Home Shield has been on top of sending somebody out to repair, but the appliances have not been repaired. Somebody should have gotten in contact with me but nobody's contacted me. American Home Shield should handle their customers a little bit better on the other end.

The toilet's connection to the water was broken and leaking. Also, my second-floor kitchen faucet was broken. I went to the website for AHS and told them what's the problem. They responded quickly and assigned the contractor in a timely manner. This warranty is really useful and helpful. It gives me peace of mind. I'm happy with AHS.

We haven't had too many claims with American Home Shield but we've never had any problems with them. They always answered and my claims had been taken care of really fast. I recommend them to everybody I talk to. I tell them American Home Shield has been very helpful for us. Recently, a technician came out, looked at the washing machine and didn't feel like it could be repaired. On the dryer, it had been making some noises for a while. It was heating to an extent, but not really. He was talking about the cost to fixing those Crosby's and felt that maybe a replacement was best on those.

I've had my refrigerator, washing machine, and garage fixed over the years that AHS covered me. I've seen people talk about timeliness of the service people coming out and anything between 24 and 48 hours is sufficient time. I had my water heater go out before and I had triplets. So that was kind of a unusual circumstance. But they did the best they could to give me service given that I had a little infant. So stuff like that matters especially when they can look at extenuating circumstances and try to put forth the effort.

American Home Shield is very dependable. I've had them for over 15 years. Now my daughter and my son have them in their homes. We are very satisfied with American Home Shield and I would recommend them. Every time I call and let them know that I have a problem with something, they always are quick to send me a text to let me know that a repairman is going to notify me. They always give me the telephone number and the name of the business that's going to come to my house so I know it's not going to be just anybody coming.

Third Generation was great. They fixed the problem with the air conditioner. The technician, Dave, was very good. The air conditioner has been working since the service. We have two policies with AHS and their claims process is good. It works. Years ago, they were kind of slow to respond. But they've been fast the past few years. We've been happy with the service. But it seems like every year, their price is going up.

Everything was great with our most recent claim that Pappy's Heating & Air came out for. They explained everything to us and we are happy with that.

We've been members of American Home Shield since 2003, but the service has dropped off considerably starting about last year. Then this year, we had a very bad experience with our icemaker on our refrigerator and part of that problem was the service technicians that American Home Shield uses, which is A&E. They did a poor job and they did not inform American Home Shield that they were going to order another part. So A&E wound up charging us for that part. We called American Home Shield 15 times trying to resolve the situation and trying to tell them that the icemaker is still not working. And it wasn't until much later that I finally got ahold of someone that was able to help me. They were able to figure out that what had happened and that A&E did not handle the call right. But that didn't help my frustration and didn't solve any of the problems that I was having.

The claims submission process is darn good. I submitted the service request online and I appreciate and love all of the notifications on our status. The people that they recommended, A-1 Plumbing, I have no complaints so far. They've done a good job. They gave us an estimate as to what time they were gonna be there and when they were on their way. For some reason, our the water heater would not ignite, so we had to get them out here to do whatever they needed. They told us according to the invoice, they had to replace the pilot assembly on the water heater to get it going so that we could have hot water. Overall, I would recommend American Home Shield. As long as I can continue to get this great service, it’s only best that somebody else can try to take advantage of it as well.

A fuse went out and the repair guy replaced it, and it’s fine. He gave me a window of time on the day I set it up for and he was here. I've stayed with American Home Shield ever since I bought the house. I’ve sold the house and I'll be moving on to another one. Hopefully, they do work in that area too. The company lives up to what they say. They've always had the people here and I've never had to worry about finding a contractor. They do that and it makes it easy.

I have an LG front loader and the pump had stopped working. We contacted American Home Shield on the internet to request someone contact us on Saturday. And by Sunday evening, we got a text saying that C & C had been assigned to our request. And someone from C & C called me that evening and we set up the appointment for Monday.

When I had a leak in my pool pump, the claims process online was pretty simple. I received a call in a timely manner. Then the technician came out and he was able to fix the leak on site that day. I've used American Home Shield at least once every year I've had it. I'm a penny pincher. So, each time, I look to see if it would cost me more to have to pay the $100 service fee, or I can do some simple repairs on my own and see if I can do the part myself. The times I've called American Home Shield may not have been cheaper to buy the product or the part, but it would be easier and less work for me to have to replace or do whatever service needed to be done. So whenever I called, it was always a cost-benefit analysis that I did before opening the case.

American Home Shield’s website is okay but I always have to call a couple of times to make sure that it processed the payment. It has happened three times. I have a credit card on file on the website and I process it, but when I go back in and check, it says it's not paid through. It takes a while for credit card transaction to show up. It's always a confusing part. It would be good to get a confirmation that the payment was made. I’m suspecting that once the payment is submitted, it goes to some other system for payment processing so it immediately doesn't show. When I make a payment to any other place, it will immediately say that the payment went through and provide the transaction ID. The AHS website doesn't do that. It says payment is pending and I have to go back the next day to see that the payment is made. One time, it wasn't made.

American Home Shield's service was pretty self-explanatory and easy. I had an issue with my garbage disposal and I put the claim in. It was taken care of quickly and the gentleman that came out, Nikolai, was fantastic. He was super friendly and professional. Unfortunately, it was a job that I knew how to do. I just had to unbind the garbage disposal, but I tried doing that and I didn't want to break it. So, I thought it was messed up. But he just came out to put a little more umph into it than I did.

With my recent claim, the guy came for the refrigerator and he couldn't do it the first time because he needed a part for it. AHS ordered the part and got it to him. The refrigerator kept getting frozen inside because of some piece that he had to replace. Everything was locked in there with the Styrofoam and then it caused all the ice. Everything was taken care of.

The tech changed the shock in my washer. He was very good as well as my experience.

The air conditioner in one of my houses went out. I submitted a claim on Saturday and a technician got here on Monday. He said some wires in the unit burned out. He was quick and very professional. He diagnosed what was going on, fixed it, and the unit is working now. American Home Shield has great service. I’ve had about four other claims with them and the technicians who came out fixed everything the first time. With some of these issues that go on with some of the air conditioners, I'm better off paying $700 a month versus $10,000. I would highly recommend American Home Shield if you own a home. It's well worth it.

AHS dispatched the company for our water heater claim. Two people provided tremendous service.

When you have to do something online, American Home Shield doesn't give enough room for explanation. I had an experience with my last house where I had a situation where through an inspection, when I was selling that house, there were four things that needed to be addressed in the electrical junction. But there was no place to write a note to alert to do anything or to tell you that there was anything otherwise. And they charged me, more than once to have the person come out. Because they only came out with one circuit to adjust. And I said, “I could have told you there was four if there had been room for me to type in a note.” “Oh, that was your responsibility to call the vendor.” “Why? Where did it say that?” The vendor called me and said, “We'll be out to fix it on this day.” ”Okay.” Nobody thought to say, “Oh, by the way, you know there are four things that are broken, right?”

I had a blower problem with my air conditioner. It was good when I submitted the claim for it. The techs were here the next day and were very knowledgeable. They fixed the blower so it blew the way it was supposed to. I've had American Home Shield for years. They’re very good and they take care of things. Having them saved me a lot of money.

I had a problem with the refrigerator and Beans Appliance came and fixed it. It was leaking. It was not defrosting. The technicians are good because I also had Home Shield when I first moved in here. I had them for the AC. Whoever they sent, they're good. But the problem I had with Home Shield is when I purchased the warranty, I made it clear to the person I talked to that I'm paying for the whole year lump sum and that was the agreement. After we had the whole thing done, I was under the impression they're taking the amount straightforward from the bank. They ended up taking it monthly. Also, it would be good if I can get somebody local when I call them instead of giving me somebody in the Philippines, India, Pakistan or God knows where. Other than that, they're okay.

The tech walked up. He wore a mask. It was so hot outside, almost 100 degrees, so I was like, "Listen, I'm gonna be inside. If you want to take that off, you can." Very professional. Love the guy. He took longer than he expected because he had one little problem, but he was great. However, we weren't anticipating paying for the part we needed. We paid $495 in addition to our 100. So, it wasn't a good experience financially for us. My husband would have liked to know that in advance, that they didn't cover what the person was coming out to do. We should know whether we're going to have to pay hundreds out of our pocket when the guy shows up. We keep using them so there are some good stuff, but they really made me upset this week.

We had a leak and a disposal that wasn't working at all. The contractor addressed it, and they did it quickly, professionally. They explained it and took care of it. The claims process with American Home Shield was not too bad and my only issue was trying to figure out what was covered and what was not. There was a lot of fine print going back and forth. We covered this part of the system but not that part. I wish it would be a lot simpler.

The customer service is outsourced and the only issue I have sometimes is understanding. Other than that, the technicians are perfect. I've only had a good experience with them. I haven't spent a dime to fixing my appliances for several years. And yeah, that's why I'm staying with American Home Shield.

The techs who came did a great job and my washer was working good. We were on vacation for like two weeks right after it got fixed. Then we got back and we did a lot of laundry and it errored twice when we got back in all the loads we did. I just thought I would call and put a request because I thought it was the same error that it was getting before the techs replaced the control panel. So, I put in another request to American Home Shield, and the tech came back out and looked at it and ran the codes to see what other codes popped up. He said there were no codes that were saved and the error that I was getting was that I was using too much soap. So, he didn't do anything the second time except look at the codes and say I was using too much soap. My husband's a contractor and I do use two pods instead of one because I don't use scented soap and it takes two to get all the stink out.

I had a claim when there was a noise in the pool motor that Nes' Pool took a look at. They explained everything in detail and gave me all the options. They were absolutely fabulous and one of the best American Home Shield ever had. But I had a service request that Northwind Heating and Air came out for in the first week of April. It was a preseason checkup on the air conditioning units. They came back on April 12th and they found there were two units that were problems. That's a separate charge so I put in a separate charge for them. In one of the units, they said there was difficulty with access and they said they’d get back to me. Then, I got a notification from AHS on the 11th of May that Airtec was now going to take over.

Apparently, there was a circuit board in my AC that had to be replaced three times. But they finally got it fixed. After talking with a few people, we suspected that maybe the boards themselves were just part of a bad batch. From what I gathered, I was only charged for the first visit. The other two visits, the contractor just came out and took care of the problem as best as they could. It seems to be functioning now. I've always been happy with how easy it is to schedule with American Home Shield, get someone to come out here. So far, the problems have been fixed fairly easily.

More Than Plumbing did a great job in fixing our faucets. Back on June 11th, Sears came out for our dishwasher and they were in here for a while. They worked through it. It seemed like it was fixed. But a couple of weeks later, the problem started again. Now, it's really bad. It's molding up the cabinets and warping them. You can't even turn on the sink in the kitchen without water coming out onto the floor, potentially going into the ceiling of the basement downstairs, and even potentially getting under the tiles. So we may have to do some ceramic tile work here in a little bit.

We had a blockage in either the tub or the toilet and both were backing up. The plumber used a rotary snake, pulled some stuff out and cleared the plumbing up. The response of AHS was pretty prompt and their interface was very streamlined. It was a good experience overall. However, make sure AHS's plan covers the things you are most concerned about. You may have a false sense of security that everything's covered and there are details within each aspect that you should be cognizant of.

I had an air conditioner that was broken. I submitted a claim and the next day, a tech was out. He was wonderful. He diagnosed the problem and fixed the air conditioner quickly. Having American Home Shield gives me reassurance that if something goes bad, it's not gonna be taken all at one time monetarily. The only thing is it’s hard to get ahold of a live representative. They put you on hold for quite a while when you call. American Home Shield needs to improve on their human contact.

The main condensate drain was clogged. AC Wizard was dispatched and they unclogged it. They were very knowledgeable and knew how to fix stuff. I would recommend American Home Shield.

I had Greenway Home Services come out to make sure everything was running efficiently with our AC, and making sure I didn't need to get anything replaced, or if there was a way to make it cooler in here. I live in a two-story house and the second story is usually a little warmer. The tech that came was very professional and friendly. He offered to switch out the filters and it was fine. However, I didn't really know when I got AHS, that I'm paying the $89 a month and then I have to pay $100 every time I need someone to come out and look at something. So that was a shock. I thought it was all covered over the entire thing. I'm a little confused about what it is all about.

A qualified technician came out, discovered the problem, determined that the faucet needed to be completely replaced because it was no longer in production and parts weren't available to fix it. A few days later, he got the okay to replace it and ordered the part. He came out a few days later and completed the repair. Perfectly good experience all the way around.

The technician for my unit that wasn't cooling came out the first day and it was raining. He told me he didn't want to get electrocuted so he left. Thank God it was raining 'cause it was cool. He came back Tuesday and it took him 10 minutes to fix it. He said it was a wire that had corroded. It wasn't connecting and he fixed that. I also sent a claim for my dryer that was not heating. A contractor was supposed to come out yesterday but I told them not to 'cause I won't be at home.

The main benefit of having American Home Shield is saving cost. It cost me $100 for a service and it probably would have cost quite a bit more to replace the garage door if I didn't have the home warranty. The techs who came out and fixed my garage door were excellent. But I am disappointed that American Home Shield stopped covering electronics in the middle of the contract. I have a TV that was zapped by lightning so the home warranty is not helping me there.

American Home Shield's claim process is very easy, and I always get a response within 24 hours. 24 hours is the longest but the shortest is like within a hour. I had a recent claim for my downstairs air conditioner that wasn't cooling. A part needed to be replaced. The techs had to come back for three days but they came back each time and they were on time.

My air conditioner was freezing up. It wasn't staying cool in the house. The contractor came out, did a diagnosis, told me what I needed to do and fixed it. Everything was awesome with them. I absolutely loved them. American Home Shield did good by contracting with them.

It was late at night when I called when I found out about my water heater leaking. Then the next morning by 8 o'clock, I was in touch with the plumber, and he was there right around noon. The plumbing company told me in advance that AHS did not pay for the supplies that they were using to disconnect the old water heater and install the new one so I knew it was gonna be an additional $249. That, I was not happy about. But I was very happy with the service. The plumbing company was awesome.

The fan in the dining room doesn't go on or off and then the light switch in the dining room doesn't turn on and off the kitchen lights anymore. I filed the claim online and the website was awful because I couldn't write what the problem was. I’d like to be able to write free what I’m calling them out for. I have a choice. Then Turner Electric & Lighting called me back within three or four hours of submitting the claim. The young man that came out was super knowledgeable and nice. I was very impressed with him. It hasn't been repaired just yet. They’re still deciding when and how it’s gonna be repaired. I would always use American Home Shield.

The pool pump was making a horrible noise. The techs called me before they came out and asked me a little bit more about what was happening and if I knew the size of the pump. They came out that same day and took a look at it. Then, they replaced it. I would recommend American Home Shield. I've had them for years.

American Home Shield's service has been kind of 50-50. They were good on the oven. The contractor came out pretty quickly. The problem was a panel board and it's the second time the oven has been replaced. It lasted a day and I had to call them back out. We're waiting to see what they decide to do from there. They haven't fixed the problem, but everything was in a timely manner.

The key company came and rekeyed the door, and it's working fine. American Home Shield's website is great. It's where I did my claim. I was given the time that the key company would be here and the services they were gonna do.

The air conditioner was leaking water on the floor. The technician that was sent was great and everything's working okay now. It's just that don't like that AHS doesn't pay for Freon. I also don't like that they make me put Fixit Leak into the air conditioner when it's leaking Freon rather than finding the problem and fixing it. I've been doing it two or three times. The second time, the technician put that leak stuff in there. He said that he's required to do that. That is their protocol. So, it cost me Freon and the $75 deductible every single time, and the problem doesn't get fixed. Nonetheless, I'm very satisfied and I've recommended AHS to many people.

There were some stuff put on top of the air conditioning, so there was not sufficient fresh air getting into the AC. The tech saw that and he took out all the blockings that are sitting on top of the AC. It worked fine. He was a nice person, was very technically good and professional.

I'm feeling good about AHS and I would recommend them. Their contractors are quick to schedule and arrive. They inform me when they're on their way. Anything that needed resolving has been resolved.

I had an issue with my ice maker. The tech had to order the part but once it got in, he took care of the problem for me in no time. The ice maker has been working great since then. Recently, I had issues with my air conditioning. The tech for that claim was able to get them resolved.

I put a request in on June 28th for my freezer that stopped cooling and my icemaker that stopped working. The first time a technician came out, he said that the board was bad. They were gonna order that. Once they put the board in, the compressor could be bad and if that was the case, they have to order another part. When the first part was ordered, it was shipped to Miami. I live in Tampa. It took American Home Shield two weeks to get the part and get the guy back out here. He came out Tuesday the 13th. He was out for the first time on July 1st to diagnose.

I like American Home Shield’s service. Every time I call to get a service done, somebody usually comes out. T Mayes came out for the garbage disposal. They said they would have waited a little longer than they probably would have but they came right out, so that was fine. Their guy was really good, professional, on time, and explained everything that he was doing.

The dryer went out and the techs fixed it but it still wasn't working. They had to come back and re-fix it. It had to be done twice but it’s working right now. Having a warranty is peace of mind and not having to put the money up front.

I've had good experience with American Home Shield ever since I've had it. It made it a very comfortable situation, being a first-time homeowner. It’s definitely worth having. Recently, my AC wasn't cooling because the outside unit wasn't turning on. After the contractor came out and diagnosed it to see what the issue was, they found out that it was an electrical issue causing the unit not to turn on. What they told me was when they came out to do the electrical work, the breaker directly beside the air conditioning unit had gone bad and that the whole right side of the breaker had gone out. They repaired it and it started working again. Now that they got that part fixed, the AC seems to be cooling but not cooling the way that it used to. American Home Shield has assigned for another company to come out and look at it again to see what the issue is now.

I live in Henderson, and the company from Longview that's signed up with American Home Shield came out and assessed the problem. They were knowledgeable and super nice people. The tech said the compressor was bad and he has to call the home warranty company if it's over a certain amount, and then he'll let me know. His crew doesn't put it in, but there's a crew from Dallas that puts them in. Within 24 to 48 hours, they called and said that they were going to install the new compressor. They came down and they were so polite, got the job done, and cleaned up. It was efficient and it was a great experience. At the end of our year, we get a renewal and I'm sure we’ll renew the policy.

Above Par Heating & Air Conditioning came out very quickly because it was kind of an emergency situation. They fixed the problem and were wonderful. I would use them again. It just took a little while because American Home Shield kept getting the wrong people to come out. It's a mobile home that had to be done and a lot of places don't do mobile homes. But everyone was friendly and they expedited it. American Home Shield was efficient and they got somebody as quickly as they could. I have another home and I'll call them and get a price.

My one big thing with AHS is that everybody that they had sent out to fix my claim, hadn't fixed it. They just patched it. The guys come out and put a Band-Aid on it and it lasts for a while. But then I call AHS back. With my air conditioner, the same thing the guy did this time is the same thing he did before. It was just a different repairperson. It was $80 for the first service call last year. It was another $80 for this service call and I'm paying the premium on top of every month. But the submission of claim process is easy enough ‘cause all I'm doing is saying I need service and paying 85 bucks and they send somebody out.

It just takes American Home Shield a couple of hours or a day or two to get someone assigned to the account. And then, I get a text message that I have to call and make an appointment. Sometimes, I get a call, a message that they've scheduled somebody, and sometimes, I have to call. I'd like for the people to call me because while I was calling the contractor that came out, it was doing a message that the person wasn't available a couple of times. There was no way to leave a message. Recently, the tech came right in, looked over the water cooler, figured out what the problem was, and fixed it. He was in and out in less than half an hour. AHS can be considered affordable. Because sometimes, when I have to pay the 75, I'm not actually sure how much something would have been if I did it myself. But the 75 saves me money if it's something more expensive, or it overcharges. Because I wouldn't know if I checked it myself.

The microwave no longer was heating. The repair people were very professional and they cleaned up after themselves. The service was wonderful. My food gets hot now so the microwave is fixed. There is less worrying when you have a home warranty. When something goes wrong, I don't have to try to figure out who I can call to get the work done. It's right at my fingertips.

I had my AC unit serviced. The guy that came out said that it was very low on Freon or I had a leak. He said it could be the condenser, that fan thing that's outside. I said I have American Home Shield and then I'd give them a call. He said he was going to put some Freon in it and so, he did. It worked really great for three days. But then it was right back to where it was before. By the time that we got American Home Shield and got a guy out, it just wasn't working at all. The American Home Shield guy came out and he was very thorough. He checked everything upstairs, which is where I have the heating and cooling unit, and the one outside, and the thermostat. It's working perfectly now. AHS is very dependable and I would recommend them to anyone.

The fan in the house stopped blowing and we called it in. We were going on vacation the next day so we didn't schedule the service until we came back the next week. The contractor came out when they were supposed to and they worked on it. The tech replaced it and the service was good. It's simple to submit a claim although there were times in the past that I had problems with some of the service people when they came out.