American Home Shield Reviews

In previous years, I used to my claims online, but for some reason, I can't do it now. So I have to call it in. But it's easy to do. I had a claim for one of the tubs upstairs. It has a little control handle that you use to turn the water off and on and a part of it that was inside the wall was leaking so that when you would turn it on, it would spray everywhere. It was leaking on the side of the wall that we couldn't see. When the tech tried to take the knob off, we could see that it was spraying. It's been beneficial for me to have American Home Shield. I've only had an issue once but it wasn't necessarily American Home Shield’s fault. One of the vendors that they used wasn't doing well with communication. They had to replace a cooktop and I was without a cooktop for over a month.

In the beginning, I didn't understand until I figured out how this all worked. The first thing I did was have the furnace serviced. When the service guy came, something was wrong with it. I went to the American Home Shield and then they said I had to get one of their service people. I had to pay again for the second person come. Then I knew that as soon as I had wanted to do a servicing, I needed to contact AHS and get their service guy to come out because otherwise, I had to pay for the service guy that I chose, and then pay for their service guy to come out after. It would have been helpful to know ahead of time with that service.

I submitted a claim for a doorbell and the process was great. The guy was very knowledgeable. He came in and checked with another doorbell to make sure he knew exactly what was going on. He was very well and since the repair, the doorbell has been working 100%. We had the doorbell done before by American Home Shield and this guy, John, came and put the bell in. Then all of a sudden, it wasn't working anymore so, we had to call again. We also had to pay the fee again. We've had other things replaced and I had no problem with the other work that's been done, except for the last one.

My only claim is for my water heater. It's still unrepaired. The technicians had to order parts. The parts are gonna be in and they've scheduled the repair for tomorrow. Hopefully, they can be in and out and we'll see. The process is very clumsy and not very user-friendly as far as getting in touch with the right people. I spent hours online with the automated service. I tried calling the technician and wasn't able to get ahold of them. That kinda forced me to call American Home Shield. After interacting with American Home Shield, I finally got in touch with the technician. The whole process just seemed very complicated to get service. This is going on almost two weeks since the service call was placed for actual repair. I am not very happy at this moment. It forced me to do some more research and made me question whether I'm gonna keep them or not. But just by this first initial service, I thought it would be quicker and a lot more user-friendly.

Following a service request for my pool equipment, a tech came out and he looked at the equipment. He told me American Home Shield was not gonna cover this based on how it looked. It didn't work. But I showed him how it worked on the thing and I described to him what the problem was. He was really quick. He said there was a leak, fixed it, and was gone. But I had him come back out. I know enough about my pool equipment and I knew that things weren't talking to it. It was the display and it had nothing to do with the pump. He said the gears were grinding but they weren't. And the pump works perfectly fine. It's been in service mode for a month and a half. The service the first time wasn't great and we didn't resolve the problem. The tech immediately made an assessment based on a 30-second visual before he knew what was really going on.

Budget AC, Heating & Plumbing came out and the technician was nice. He said something about a possible crack in the furnace. He turned off the gas and said that I won't be able to use the furnace. He charged me the $100 service fee and then I was told I had to wait to find out if American Home Shield would cover whatever the repair might be. I got an email from American Home Shield and it said something to the effect of some concerns.

Water was accumulating on the top of my refrigerator. I called Home Shield and asked to speak to customer service and told them the problem. And then, they sent Sears out. The tech was very professional and very nice. It's not happening now, so he may have fixed the problem. He wasn't sure if he did or not because he couldn't get in touch with the Whirlpool engineers for my refrigerator. So, Home Shield scheduled someone else to come out.

I saw that the promotion was going on and I didn’t wanna miss out. So, I got the furnace done and Fast Response came out. It went very well. The guy that came out for the furnace was very personable. I was pulling into the driveway and I had my work badge on and we got to talking about the NTI, the students working from home. I was able to instruct him in the direction that he needed to go. So it made me feel happy to be able to support him on the school end as he was supporting us in getting the service on our furnace.

It's easy to submit a claim to American Home Shield online. Calling is a nightmare. I made an online appointment once. I had to call. I was on hold for 55 minutes until I got ahold of somebody. Other than that, so far, American Home Shield has been very reliable. They sent DT Electric out recently. The technician was very courteous, texted when he was on his way and showed up within the window appointment. He was able to find the problem relatively quick and he solved it.

For years, it's been pretty well with American Home Shield. I never regret that I have them since day one. They give me peace of mind. When something happens in the house, you know you got somewhere to call. My refrigerator keeps on making ice without stop so all I got to do today is let American Home Shield know about it. I'm pretty sure their contractor is gonna come to fix it. With a little bit of $75, you pay a technician to come and they're gonna fix it no matter how much it cost.

I needed to have some breakers replaced and submitting a claim to AHS to get a technician out to our place was a simple process. I was very dissatisfied with the first company that came out. I contacted AHS and they informed me about a second opinion process. They were able to send a second tech out and he assessed my situation. He was able to repair the problem and things are back to normal. Other than the problem with the initial technician, everything went smoothly with American Home Shield.

So far things are good with AHS. The contractor provided good customer service. The repairman put a little motor in the freezer part of the refrigerator and a thermostat in my dryer. He explained everything that he did. Everything went well. However, I had one more thing that went out on me and I didn’t like that I had to pay for each additional one. They sent another technician out and he said that for the garbage disposal, I would have to pay that separate. They said that was something different.

My oven was broken. It was pretty easy to submit a claim. I just did it online and C and R Repair sent me a text saying when they would show up. With any claim I submitted with American Home Shield, this company usually came out and they were always great. They were really professional and they cleaned up after themselves.

The spring on my garage door had broken. I submitted a claim to American Home Shield on the phone. The representatives were great. It was a little difficult to get through to a person, but other than that, everything was great. The service was fantastic. The tech from Ace's Garage Door Repair was quick and did a great job. My door is working now.

Everything was done online as far as submitting the claim for my washing machine and communication-wise. All things considered, it worked. The contractor was very professional and courteous. He told me what he was going to do, and after the fact, what he did do. He also told me he would call me back in an hour to see if everything was functional and he did. At another time, I also got a refrigerator replaced. The whole claim process started out ugly, but it worked as well. The refrigerator was ordered, and it’s gonna be delivered this week.

It was a very nice experience. Filing the claim was very easy. I just called and told American Home Shield what was wrong and they found someone to come and fix it. Whoever it was that they sent was a very nice, helpful man. He did a good job with my air conditioner that wasn't working. It was making an awful lot of noise. The man discovered that the tube was plugged with sediment. He was able to get it taken care of and everything's going fine right now. There is no more noise.

I just moved in to my new home about a month ago and I wanted the keys to be replaced. I filed a claim online with AHS, then Realty Rekey came out and my experience with them was pretty straightforward. Other than that, the online portal of AHS is good. The key items are in there but some of the dropdown menus could be enhanced to give more options. I've used American Home Shield on a couple of claims and although their online process is simplified, it doesn't provide the areas to really signify exactly what's going on. A good example is a garage door claim. I could get American Home Shield for a claim on my garage door and the menu just offered a couple of things about whether it went up or didn't go down fully, et cetera. But it didn't allow for other problems that existed on the garage door opener.

You can do the claim online with American Home Shield but I feel comfortable calling them. They get somebody assigned almost right away. I highly recommend AHS for things that you normally can't do and they have good contractors. They’ve come out and they seem to be knowledgeable with what was going on. The pipe from my sink was kinda corroded which was causing the air conditioner to leak. Plumbers Inc. came down and diagnosed it. They told me first to get air conditioning people out to clear that line and then once I did that, they came out and fixed the problem.

I went online to submit my claim. It's always easy if you do it that way. I previously had a couple of issues that were fixed first visit. Now, I have a leak that appears to be water coming under my floor. I don't know where it is coming from. I have laminate flooring and the floor has buckled and warped. That was the only way I knew that I even had a problem. I thought the leak was underneath the floor. The tech said that it shouldn't be under the floor because there shouldn't be any pipes under there. He couldn't determine it either.

I had an AC guy come out and he serviced my Generac generator in my air conditioning and heating unit. When he was checking the Generac generator, he said its zone meter was faulty. I called the people that installed it and they said the warranty was only good for a year. The electrical people said it was about 600 bucks to get it replaced. I was gonna do it, but then my wife said we got American Home Shield and they cover it. So then I called them and they set me up with Comfort First.

The first guy who came out to fix our dishwasher told them that the door was broken so American Home Shield denied our claim. But it wasn't broken. The lady who called me was foreign and it was very hard to understand her. I talked to her on the phone three different times or I kept getting somebody who sounded the exact same as her, and I couldn't understand what she was saying. I kept telling her that our door was not broken and that it was fine. But she kept telling me, "No, your claim's denied because your door was previously broken."

AMTEC Services was sent by American Home Shield and I didn't have any problem with their service. What I have a problem with is how long it takes to get the service. I love American Home Shield. We’ve had them since we had the house. But lately, like in the last couple of years, I've been having to wait a week and a week and a half at the longest before I get service. Two or three days is fine but I've got some kids in my house now.

I had a constant leak in my shower at the handle that turns it on. I wanted to get it fixed. So I called AHS immediately. It was the first time I submitted a claim since I had them for about nine months, to see what kind of service that I would get. It was pretty prompt and the process was pretty simple.

We didn't have any cooling. I called in a service with AHS and they sent out PlumbRus, LLC. On his initial visit, the tech came out and could not find the leak, but clearly there was a leak somewhere. He also put in nine pounds of Freon. I told him that I had issues in the past with the unit. We've been in the house 16 years, so there were some issues with it and there was something going on that I couldn't find. But he said he was going to turn it in and I said okay.

They worked on both my dryer and dishwasher. I submitted the claim online and it was easy. The appointment schedule was very timely. The people who came were very courteous and professional.

American Home Shield is really simple to deal with. They were prompt in taking care of my problem and I was satisfied with them. I called them for a claim and their process was pretty easy. Customer service seemed to be okay. I told them what was wrong and they got back to me with an email saying they would contact the contractor and that they would be in touch. Everything was good. This claim was for our pool pump that locked up. Miramar Pools Service came out and the tech was a really nice and friendly guy. He replaced the motor. It was a good service and everything is running smoothly.

The technician was very knowledgeable. He immediately figured out the problem and took great care to make sure it wouldn't occur again. He spent a considerable amount of time fixing the problem. But he was very tidy and very sure of what he was doing. He was very thorough. So it was really good. He was very personable. Everything went very smoothly.

The hot water heater was leaking and it was coming through the ceiling. Mr. Rooter came out and replaced it. A week later, it was doing the same thing again. So they determined that the water heater was defective and so, they replaced it a second time. It has been a week since then and it’s working now. We also had a heating and air conditioning person out to check all the wiring there. We paid $412 for the heating and air person and we paid 300 and something to Mr. Rooter.

I called American Shield and told them I wanted a check-up. I was satisfied with the service. The guy was very impressive. He was very knowledgeable, very courteous and honest. I found him very professional. He had his boots on with shoe covers. He complimented American Shield and told me that we should definitely keep that contract. He was very supportive. The system is working fine but they charged me $80. They were offering us a $75 special so I do need my $5 back.

We bought an old house and there are so many things that the people have been coming and doing. Submitting a claim to American Home Shield is simple. I just go on their website, set up a claim, which takes about three minutes, and pay $75 online. I had one little incident with an electrical company that came out. The light on the fan wasn’t working and he pulled some chains that were broken off. He said that the fan was not working either and then, he started to it. All I wanted him to do was fix the switch on the wall for lighting, which he did. The way the guy wrote it up, the fan was the problem.

The filter of my pool was really bad. I got a fantastic contractor. With the pandemic, it would take a little bit of time. But the guy came out and he installed my filter in the rain. Since we've gotten our policy with American Home Shield, we've had no problems at all. It's been fantastic.

The plumber came out here a couple days after I first reported the leak. He took a look at it and did not do anything. He said he would let American Home Shield know what need to be done and get an okay. But I've never heard back from anybody until I made the call yesterday. I can't get responses from the plumber that they put on to do the job. Home Shield won't give me any answers. When I spoke to them yesterday, they told me that they would call the plumber and okay the job. They also told me what the cost would be. But I haven’t heard a word today from anybody. This was reported on the 1st of October. I still got the leak and it's damaging my kitchen every day. But every other time I've had issues, Home Shield has been fine.

The door itself had been locked by the tenant. So, I ended up paying 100 bucks for a door that was locked by the tenant. It just needed to be unlocked. I've had Home Shield since 2010, but I've had them on three different houses. I currently have them on two. They have progressively gotten harder to deal with. I have submitted claims both ways. For simple problems, the online way is very straightforward. But for more intricate problems where you need to explain what is going on so that you don't have three or four different engagements before you get the right service technician, which is one of the problems.

I had three claims with AHS. I had my dishwasher and they replaced it. My clothes dryer and the guy fixed it. Then I called recently and the contractors came out and checked my furnace. There were two people who came out. He said even though my furnace is 13 years, he told me, “The way you keep, it would last another 20 years.” He was very nice. I used to have Sears but they never came out. They hardly fixed anything. So, I went to American Home Shield and it was crazy ‘cause some of the guys that came out to fix my appliance were from Sears. I couldn’t get Sears when I had Sears insurance, but I got Sears out here with American Home Shield. I'm happy with American Home Shield. I can't believe that it takes Sears so long to get out here. But with AHS, within a day, somebody gets back to me.

I was gonna call American Home Shield and ask them to refund me my money because this has been the absolute worst I've ever seen in my life. I had a claim for my septic tank because it's full. All the water in my house, my sinks in my bathroom, my showers, and the toilet are backing up with feces in it. I tried to explain that to the young man who came. He said I don't have a septic tank. That's not true because it's in the backyard. He just came, looked around and left. He said, "Oh, there's nothing I can do, ma'am." I called Home Shield back, told them and they kept telling me they'll call me back. They've never called me back.

My fridge stopped working and the technician got it going. The next morning, it had stopped so I had to get yet another technician out and it was replaced. However, American Home Shield needs to get their reimbursement checks out a little quicker. I had to deal with another issue within them and I spent literally two hours on the phone today. But Jesus went above and beyond to help me out. None of the issues I was having was due to American Home Shield. It was the contractor who didn't bother to show up. Even with the headaches, American Home Shield is pretty good.

We didn't have any difficulty submitting our claim to American Home Shield. We did it online and it was pretty simple. My wife submitted two work orders, across the same day, morning and afternoon. Then she called in so that they could combine both work orders into one. We had an issue with the ice maker, and the contractor came out and did a quick job. They had to order parts. They made a temporary fix. Then in four days, they did the full thing. We have a second ticket, but they've not done it yet. I'm pretty happy with American Home Shield overall.

My latest claim with American Home Shield was for a leak under the house. It was coming from the air conditioner area. I called when I did the claim and the rep was very good. A contractor came from Guaranteed Services and he was very nice. It was nothing they did that day at all because they just had to come out and look at it and take pictures. They didn't repair. AHS is gonna send another second opinion out here. We've had American Home Shield and don't use it very often at all. When I first called, the lady said that they do cover water under the house. There was water coming in from a unit. I think it was coming from condensation from the air conditioner, too. But they’re saying since my ductwork was saturated, they called it abuse to the air conditioner because it was around the flashing of the cork and it had come undone at places. You can't really see it unless you woke up on it. I was really upset. We don't abuse anything.

It's kinda difficult to do the claim on the computer, but I when call, it takes a while for me to do it. I like to do it on the computer. But the problem I'm having is when I'm able to get on the computer and do it, it takes a while for them to give me a call back or send an email back to get the information. Then once I finally get the information, I have to call and leave a message to whoever is gonna be working on it. When I submitted a claim online one time, it ended up causing chaos because when I finally got one person, all of a sudden, I'm getting some more information from somebody else.

May Heating and Air came out for a checkup. The fellow was very polite and very businesslike. Having AHS is like an insurance policy on my appliances.

The spring on the garage door broke. Home Shield sent out Reliable Garage Doors and as soon as the tech saw the garage, he called out the problem. Then he called the home warranty to see what was covered and I looked at my book and I saw that it wasn't. But he said that whatever the part and labor would be, Home Shield will deduct it and they can deduct whatever I've already paid. But there was no deduction. I pay $75 for my service and I ended up paying him $150.

My trailer is 20 years old and I'm buying it. I've been there seven years and I was like, "You know, I really can't afford if something happens to break down." That's why I wanted to go with Home Shield. The AC was blowing, but it wasn't getting cold. The compressor wasn't turning on outside. And then, when Douglas Mechanical came out and checked it, it was the condenser. The tech sent me a picture of the condenser showing me that it was slowing up, and he changed it and everything was good. He was awesome. He did it within minutes. He said, "I see that you guys keep your filter clean and everything else." And he said everything looked good. He did a wonderful job.

My refrigerator's icemaker needed a service and when I submitted a claim with AHS, the process was easy and fast. The technician knew what was wrong with it before he got here and he must've done his homework. He came prepared and he told me what he needed to do as well as how long it would take him. He was in and out in less than 30 minutes. He also told me to give 24 hours and check it. But I couldn't wait and I checked it that night. It was working then and is still working fine now.

I called in the claim for the air conditioner and I talked to a representative. The interaction was fine but I had a problem actually getting to somebody because of the the different prompts. The prompts don't actually say, "Would you like to talk to a representative?". It was almost like a hit and miss. The contractor was fine. Now that we're in this pandemic, they had on masks and kinda adhere to distancing. When they were showing me some of the processes of what I should do to keep my air conditioning clean, we weren't close. But the technicians were friendly enough and knew what they were talking about.

American Home Shield's claim process is very easy. The only thing is I can't do edits and I need to be able to do that. They have a typo in the address and I have to correct it every time with someone. I've been dealing with that for as long as I've had my contract. Otherwise, customer service has been very friendly and willing to help. They usually get things adjusted but the address hasn't happened yet. Other than that, I usually get someone with servicing in 24 hours or less. That has worked out pretty well.

I called American Home Shield when my garbage disposal wasn't working, and then they put a claim in. The plumber gave me a call and they came out and fixed it for me. He was good. I liked him. It went very well.

The tech came out and worked on my refrigerator. He was a very nice gentleman. The refrigerator has been good. I've had AHS out here a couple times and I've never had any issues with them. They've took care of whatever they need to do. They did a good job. They are a very reputable company. They do what they say they're gonna do, and they try to get the situation fixed.

The contractor came and fixed our steam boiler. They were very good and very professional. They changed a couple of parts to fix it and it took them over an hour. However, the $100 fee was a surprise. We thought everything was covered. But other than that, it was great.

The contractors that came recently for my furnace were there on time and well informed me of when they're coming. They were very professional, courteous and knowledgeable, explained a lot of things to me. He was able to fix the problem. It was a loose wire, but he still went there and checked everything else to make sure there was nothing other than a loose wire. I can’t speak highly enough of the gentleman. His name was Zack. He also was masked up. He took every precaution. I'm very happy with American Home Shield. They've been quite responsive. We've had a couple of issues with the house. We had our hot water tank. We had our air conditioner go and this issue with the furnace and they've been wonderful to work with. As of right now, we see no reason not to have it. It's been a blessing.

I was with Fidelity and they're garbage so I was looking for somebody else. I saw good reviews for American Home Shield that's why I went to them. Recently, my garbage disposal was leaking. After that, the handle came off my faucet in the same kitchen sink. The contractor had to replace the faucet and the garbage disposal and they were amazing. It was quick. They were wearing masks and told me everything that was going on. It was perfect.

SDL Plumbing changed out the garbage disposal in the island in the KitchenAid. It was wonderful. The gentleman that went out there, a young, blonde guy, really nice person, was in and out and that was it. He answered the questions. He took care of the problem. The service was perfect. On the other hand, a week prior, I had a dryer issue and it took me forever to get that taken care of. I've been with Home Shield for 10 years in this property and they've been outstanding, but lately, trying to get service in a timely manner has been a nightmare. The delay sometimes on their service calls is a bit long. On that particular service call on the disposal, the turnaround was pretty fast. But prior to that, they were difficult. We had a compressor go out in one of the freezers in the house, and we had the dryer go out. Those took about a week and a half. If the turnaround on their return on the service call could be faster, that would be outstanding.

When my air conditioner was making a lot of noise, I did a request online and it was easy. By the time the guy arrived, the unit wasn't working at all and he took care of it. My wife said he did a good job and he was respectful. My air conditioner works great now. It was a good experience.

I’ve called American Home Shield several times and they’d hung up on me. I no longer do business with them because they hadn't been operating in good faith. I call. They hang up. I call and they put me on hold or transfer me to somebody who doesn't respond. I wait for 15 minutes and I just can't be waiting 15 minutes ‘cause I work at night. I'm just having to be up-to-date ‘cause I gotta go pick up my daughter.

The washing machine was leaking and we couldn't get it to do it again with a guy there. So, nothing happened. He said that something got underneath the seal. We also had a claim on the refrigerator. There was a pan on the inside that was rusted through and it was leaking water all over our kitchen. They contractor came and replaced the rusted out pan. I like the $75 service call but American Home Shield wouldn’t cover a couple things that were wrong with some appliances.

A Water Solution Inc. came out recently for my propane hot water tank. They said I needed a new hot water heater. I was eight days without any hot water, but apparently, it was hard to order and they didn't send someone out the next day because it wasn't an emergency. Then, I was surprised when they came out that there was an extra charge of $350 because there had to be modifications. I was disappointed with that. But it's in the contract that any modifications that are needed, the contractor charges extra. 450 was the deductible. The contractor was very professional. He knew what he was doing and he brought the old one in and did the modifications and had it in very quickly. I was really impressed with that.

I have a new account with American Home Shield and there was an offer to have a locksmith come out and do a rekey for me. Requesting that was very easy. The locksmith came and I paid him to do a few more rekeys at the place. He was in and out very quickly. We're very pleased with the service.

The technicians came out and fixed my refrigerator. Then, they came back and repaired it. The experience with American Home Shield has been good. The claims are easy to file and they respond fairly quickly.

My AC would not turn off. I sent in the claim to Home Shield online. Bencraft Mechanical then came. The tech ended up saying everything was fine, except for the thermostat. So, he replaced the thermostat and that was it. He was great.

There was a leak underneath the sink and the contractor came out and looked at it. He said that the part that was needed was not covered by American Home Shield. So, I had to buy the part in addition to the service fee, and they got it fixed. I had another claim before this one and it was the same. They needed to replace some part of the air conditioning unit and it wasn't covered. Still, I would recommend AHS. The reps got out and did the job. It wasn't like any of the parts were extremely expensive. It was just more than I anticipated, considering that I thought the whole policy was about paying for a service charge and then, they will replace or repair. It seemed like every time I've ever called AHS, it's been an additional charge.

The icemaker on our refrigerator didn't work and had some other issues. I called Home Shield and A Affordable Appliance came out. They were a really good company and the technician was awesome. They did a good job. Also, we had a washing machine and Home Shield replaced the washing machine. I appreciate Home Shield.

Something went down the drain and the plumber from C Mayes Plumbing pulled it out. It was pretty easy and the time frame was perfect. He also had gloves, a mask, and also the little shoe covering. The service from American Home Shield is fine but my monthly payment keeps increasing every year. When I started out, it was a little under $50. Now I'm paying 56, almost $57 and I've only had it for two years. Other than that, I have no problem when I call to submit a claim. The wait time is a few days but if it's posted on the weekend, it’s the next business day or two.

My dishwasher does a weird thing. It fills up with water on the bottom and I don't know why. I had three technicians, two plumbers. Then the time the plumber came out, who was the second person that came as a technician, did one thing with the hose. Seven days later, it was back. I couldn't imagine the company would lie. I was really frustrated. American Home Shield should have replaced the dishwasher right around then. The third person that came in was from Whirlpool, which is what type it is. He replaced some hose and said that should do it. If it doesn't, he wrote the part down and told me what it was.

My AC wasn't cooling at all. I called my warranty, made a claim, and within a couple of hours, Gibson Air Conditioning called me and they told me that they were gonna be there the following day at a certain time. They were there at that time when they said, were very respectful and informative. Their tech helped me out and gave me some tips. On the first try, he told me what was wrong and he fixed it. I had no more issues. With my past experiences with American Home Shield, everything was resolved as well.

We had an element go out in our oven making it unable to cook anything in the house. It turned out to be out for four days. The technician who was scheduled to come out to our house got sick, so there was a delay of a couple of days. The second day, if he hadn't been able to make it, his boss was gonna come out and do it. His boss ended up coming out because he had the element when the technician did not. It took maybe 15 minutes for it to get fixed once they got here. Everything is working great.

We've had a different provider last year and that wasn't so good. They were calling people that were way out of our area to come service us. We found out that one of our friends does service through American Home Shield and that was how we came to go with AHS. It's easy submitting a claim. I just do it through their website. The contractor changed the capacitor. The only thing is, they couldn't fix it. It turned out to be an electrical issue and we had to pay $100 for that call to find that out. We ended up calling a friend to fix the issue. If we would've had to make another claim, then that would've been another $100.

The garage door wasn't working and it wasn't going up at all. I went online and submitted a claim with AHS. I got a response back. It said that it was assigned to Reliable Garage Doors. I was told to contact them directly if I didn't hear anything within a certain length of time. Reliable did an excellent job and they answered all of my questions. They went above and beyond. They reprogrammed my garage door openers for me.

I've always been satisfied with American Home Shield's service. Late winter this year, I had to have a contractor come out and work on my heating boiler. The contractor was very thorough and efficient. The most recent claim I had was about three weeks ago. It was to fix some faucets - an outside faucet and shower faucets. I called Home Shield's number and within the next working day, the contractor called me. They sent a young man out and he did the work. He was courteous and friendly and he explained everything. The faucets are working excellently. I would recommend Home Shield.

Our washing machine was leaking. Unfortunately, not having a washing machine is like not having water at your kitchen sink. It’s inconvenient. Our daughter just lives up the street. But she was remodeling the first floor of her house and her washer and dryer were in the garage. So if it had taken five days, we would've been at the laundromat. Requesting a service call online wasn't too hard. Then the contractors called within an hour and set up the appointment. The tech came on a Thursday or Friday. My wife said that the tech went in there and said that we needed a part and he would order it. I called them on Monday and they said that it would usually take three to five business days for the part to get in. Then they called on Tuesday and said that they got the part and they were coming out.

We had a leak in our toilet and then we had a faucet that was dripping. Wade's Plumbing had to schedule it two days from when I originally contacted them. They came out and tightened the bolts at the back of the toilet and it stopped the leaking. Then, they replaced a seal in the faucet so that it would stop leaking as well. The technicians were very professional. They did a good job and they didn't take a long time. We were happy with the results.

My plumbing issue was resolved by American Home Shield and their contractor. The techs wore masks and they were very good with the process. Everything has been going well since the repair. AHS's coverage is great value for money.

It was an odd claim. It was an issue with the AC so the AC guy came. He said he needed to replace the breaker and he ordered one but he couldn't replace the breaker without clearance from an electrician. He said if he installed the breaker, it could cause a fire so he had to first have an electrician come. The electrician guy had to do some sort of repair and took care of everything. His part has been done and it went fine. I was gonna call American Home Shield ‘cause I don't know what's supposed to happen after the electrician left. I don't know if American Home Shield is sending the guy back with the breaker.

We had some issues with the AC before. When we first moved in, there was a problem with our AC. Then last year, there was a problem and this year, there was a problem. Stockdale came out the time before and it was a really quick fix. So, we were happy that they were coming out again. This time, there was a lot of stuff that had to be replaced and it was a very expensive repair for what we pay for American Home Shield. I was shocked at how expensive it was. I wasn't okay about that. Every time something came up, we would get another email or another phone call saying that they would not be covering them.

I'm on my third contract with American Home Shield. The seller of the home that I purchased from was required to give me one year, then I purchased last year’s and I just renewed it recently. The first claim was for a hot water heater. They replaced it with a new one. I also had an air conditioning unit issue back then. Then last year, I had an issue with the refrigerator. The contractor came out three or four times. American Home Shield finally replaced it and that was a simple process. I chose to do an upgrade through them. They were the ones that purchased the equipment and I just had to come up with the difference on the upgrade. Recently, the AC unit wasn't getting cold air. The motor was blowing, but it wasn't blowing cold. I filed the claim and it was handled quickly. A1 came out and it was some kind of a motor on the outside. The tech had the replacement part with him and the repair was done quickly and efficiently. I was happy this time.

Our refrigerator ice maker stopped working and our dishwasher died. American Home Shield's contractor, Gulf Appliance Repair came out and looked at both of those. They ordered the needed parts and a couple of weeks later they called us back, came in and popped in the replacement parts. Both techs from Gulf Appliance were great. We're very pleased. This was one of the nicest experiences we've had.

We've had American Home Shield for at least two years and it has been beneficial. The appliances in the house are questionable at times, especially the washer and dryer and it really has helped to have that service. I'm very grateful for them. I also like their little news blog about how to protect our home and what things we can do to our home to make it better.

The water heater busted and a dude with K & S Plumbing showed up and he put in a ball valve for me. He should have brought a water heater with him. But evidently, they don't do things right. I'm a plumber and I am going to fix it right now because the dude is not gonna be back for the water heater for two or three weeks.

During the COVID, it was very difficult to communicate with American Home Shield and it took a long time waiting. I had a problem in my apartment in DC and I need an invoice from the plumber for insurance purposes. But I haven't gotten one from them yet. Other than that, my experience with the plumber, Flowright Plumbing, was good. I also had a claim for the AC and at the time, it was in the middle of July and the heat in the DC area was terrible. It was in 90s and humid, and it felt like 103. I kept calling the guy and he said that the part has not arrived. My tenant stayed for three weeks without AC and I kept on telling him to please do something to expedite that since there were two kids in the apartment.

I signed up on Home Shield's website for their offer of a $75 annual inspection of my heating system for the winter. Cool Factory was completely professional and the tech knew what he was talking about. He came in and put his booties on his feet. He explained everything about what he was doing to my heating system. He inspected the outside and the inside and he was gone in about 45 minutes. I've called American Home Shield three times for three separate issues and they have always been outstanding. They were able to get a tech to my house to resolve the problem and then pay for anything else post the $100 that I had to pay. I'm very satisfied with my Home Shield warranty.

Two senior citizens without refrigerator for two weeks. All food rotten. Repairman suggested replacement. AHS gave us limit. We purchased and had installed. Sent receipts but no reimbursement and no update.

I placed a service call to American Home Shield at 1030pm because my toilet was backing up into my shower. I received the contract information right away. Before I could call them the next morning they were calling me. I was surprised to find out the tech would be at my home by noon. David ** and his partner arrived and I explained my problem. They were very professional and quick in solving my problem. They explained in detail how they corrected the problem. This was my first service call and I was very pleased with the results especially since I was expecting bad weather due to a hurricane.

I called American Home Shield on 19/4/20 because our water heater died. They sent out Amazing plumbing who didn’t show up until 3 pm Tuesday an hour later here. 5 days later, it’s still not fixed. Keep putting me on hold.

The dishwasher wasn't cleaning the dishes very well. I called American Home Shield to file a claim. The technician was great. He was on time. They gave me a window between 7:00 am and noon, and I thought that was a really long window. Then, I didn't hear anything from him. So, I called them around 11:30 and I said, "Do I still have an appointment?" They said, "Yeah, he's on his way." Then he called me when he was on his way. So, that was all okay. It was just kind of a long wait time. But once he got here, he was very good and very professional. He took care of the issue and explained to me some things I can do myself to kinda keep the thing clean. I also had another claim to AHS on my air conditioner. That one also went very well. Having AHS is convenient and easy.

It's difficult to try to get a claim in. Everything is automated, but with people in their 60s or going on their 70s, it's hard to navigate that way. When you go through the phone, it gets a little difficult. It could be more streamlined, but that's only a suggestion for older people. Everybody's not tech-savvy to go online to do that. Maybe one day, I'll call when I have an opportunity to try to set up the online and how that works. That's on me for the lack of knowledge, but I'll get there.

I thought my refrigerator quit working. I called there and the company was not open on the weekend. American Home Shield said they wouldn't be able to get anybody there for a couple days. I had a freezer full of food. My neighbor took what he could and I threw out the rest. I thought it was a good way to get the refrigerator clean so I cleaned the whole thing. Then the company came a couple of days later and the guy said that it was not our refrigerator at all, it was the circuit breaker that was bad. He told me that I could have plugged it in the extension cord and plugged into the wall socket and it would have kept our refrigerator running. Well, I didn't know. He replaced the circuit breaker and that was the end of it. He was in and out in five minutes. It saved American Home Shield a lot of money.

Our garbage disposal was leaking and the young man that came out was very efficient, proficient and pleasant. He followed all safety protocols. He was in and out of here in 15 minutes. I also had the claim with rekeying when we moved into the house. Everything has gone smoothly with American Home Shield. Their service is excellent but it’s a little on the pricey side.

We submitted several claims to American Home Shield and they have a good submission process. The first one we had was fans. The fans in the bathroom had gone south so those were replaced. There was also the ceiling fan in the living room. It's the kind that has pedals on it that goes around. That was gone as well. A very kind man came and checked it out. He then came back and replaced them for us. That worked really nicely. Also, a man came last week to look at our washing machine.

The technician from Third Generation Plumbing came at home for the AC. We have a part of the house that's flat roofing and so we explained it to him. He got on the ceiling. I asked how he would fix it. He said it would be a little bit difficult but they could pull the ducts with rope. He told me not to worry as his guys are the best as long as I am covered. He also said that I'm gonna hear from them by Friday to make an appointment so they could start on the ducts. He made it like a well-done job. Then I got an email from American Shield saying that I have to contact them for the order. I contacted them and they said that the technician made the report that they cannot get on our ceiling to do the ductwork. I have to open an access for them to be able to do the job. I asked why the technician never mentioned it to me. If he did that and I would know, I could hire a general contractor and open the ceiling. But where do I open the ceiling now?

I had a garage door issue and American Home Shield sent AC Overhead Garage Door out. The guy that came out was great. I really enjoyed talking to him. I had a lot of questions, and he didn't mind answering them, which I thought was nice. I learned a little something while he was out here. So, I had a great experience with American Home Shield and with that company. Having the warranty is worth it. They are great. They always do a good job.

I've been largely satisfied with what I've had. I've had one major issue where we had an AC issue, and we figured out that it was an issue with a contractor who had done work in the previous few years. AHS sent someone out. The contractor said, “We're not touching this,” but submitted an estimate to Home Shield. I could not get that estimate from either AHS or the contractor and it has been very frustrating. Because of that, there have been some funds I have not been able to recuperate.

Zamora is taking care of my AC at the moment. Apparently, one of the parts already wore out and they have to replace it. I haven't had issues with them compared to the first provider that was sent over to take a look at my AC. The only thing is, for some reason, the time frame to wait for this part has been a bit outrageous. And yesterday, one of the representatives from Home Shield told me that they received the part already, but they still have to send it to Zamora. I didn't understand why they have to get it to them first instead of just sending it straight to the guy fixing it. I have a newborn in the house and the temperature in the city where I live at is 98 degrees night. So, it has been very hard these past couple of days, not only at the night, but on the days with a newborn in the house.

Submitting a claim to American Home Shield for my AC system was simple, easy and quick. The contractor who came out was very professional and very clean. I was really surprised that the service is that good. I had a claim a couple weeks before that. It turned out to be something really simple, but it was handled very well. I'm pleasantly surprised with the service. I was very happy with the process, too.

I've done my claims with American Home Shield both online and via phone and it's been easy. For a recent claim I had, Bestway Mechanical came out and they cut a hole in my wall. But it was a central problem that didn't require them doing that. They said they would come back again and repair the hole. They haven't done that yet though. Also, the leak is still there. The issue was not fixed so they would come to look at it again today. Another thing is American Home Shield needs to have a plainer language on what is covered and what is not, especially with the plumbing and electrical. Last time, I paid for someone to come out and tell me, "Oh, that's not covered."

I had two policies with American Home Shield. I have a home in Texas that I sold in the summer which had the policy for five years and then I have my current home in Virginia, which I've had a policy for two or three years now. We recently called in a preventive maintenance sort of inspection that was done for our house here in Herndon, Virginia. YAZD Mechanical came out and we've been satisfied. There were no issues with that service at all.

Clearwater Drain came out for a plumbing issue. The bottom heating element was out and the tech came out to fix that. He had to come back out the second time to replace a thermostat. The tech was very prompt. I was very satisfied with the time frame. He got in touch with me, set up an appointment, and took care of business. He was really good.

The ones that I know have American Home Shield and they talked me into it. My granddaughter has it too. I called them for the toilet and the rep was very good. She told me when to expect the contractor and if I didn't hear from them to call them. They called me and they were good. I'm satisfied with their performance. The repair saved me my water bill ‘cause the toilet was constantly running. That was my first experience with American Home Shield and I'm pleased with it.

There was a problem with the water not circulating in the pool. I submitted a claim by phone and everything fell into place like it was supposed to. South Tampa Pool & Spa came out and the tech did a fine job.

American Home Shield is not good anymore. In the contract, they said 24 hours service. When the air conditioner wasn't blowing cold air and the condenser was not working, I called for it on October 1st. However, the contractor picked up my ticket on October 10th. That was unacceptable. Then after talking for two hours on the phone, they changed it to October 5th. I could call any provider in the local time that could come for three hours. Five days for just changing the fuse and breaker. It only takes about 30 minutes to do that. There is no reason I’ll pay for Home Shield.

The air conditioner went out on the rental property that I had. I called the 1-800 number and the automated system took the information and gave me a claim number. From there, she assigned a tech rep to call me which they did. Once he called me, I gave them the property management number so they could get a hold of the tenant that's in the home to schedule the appointment. That went through smoothly.

I have had to call American Home Shield twice. The first time, I wasn't too thrilled with the contractor they sent to work on my heating unit. I couldn't understand what he was saying. He couldn't understand what I was saying. When I bought the house, a cage was put over the unit outside. He told me that I need to move the cage in case he had to go in. I'm 70 some years old and I can't be doing that. I just let it go because my grandson had to get somebody else to come back because it cut off again and come to find out, they had charged me for antifreeze. They put too much in there and had to take some out in order for it to run like it was supposed to. Then with my recent claim, Wester Electrical came out and the guy said it was a short in the switch in the hallway bathroom. He fixed the wiring.

It's been easy to submit a claim with American Home Shield. We've had them off and on for a couple of years. Recently, Batts Heating and Air Conditioning came out for a second recall on the AC unit and they fixed it right away. They were pretty good.

The contractor did a great job and satisfied me. I had both of my sinks leaking and they stopped the leak. They put new pieces in each sink to stop the drip. The way it was dripping made the water bill go up and they stopped that. My wife wasn't satisfied because there was another job that they didn't do. The stoppers in the sink would go up and down, one that you close it for water to stay in and you open it to let it out. They didn't put those in there because they said that wasn't on their ticket so we had to call in for that and that's $100.

AG Appliance Repair came out for my washing machine claim with American Home Shield and there was a component that they had to replace. They had to order a part, which took a while to get. The washer was still usable but we couldn't do certain dial settings. But everything has been fine since they came back out. I had an air conditioning claim not too long ago and that wasn't a good experience. It was a little odd how they went about it and what they were gonna charge. I canceled Home Shield a couple of days ago.

Submitting claims to American Home Shield has been easy. For one of my previous claims involving my dryer though, I had to get their contractor out on four different occasions. I asked AHS not to use that same company for us but because they had been to our location previously, they had to. I kept telling the contractor to replace my thermostat and he kept cleaning it and trying to do all these other things. Finally, they told me that there was nothing else they could do. So, finally, AHS ended up getting my problem resolved by replacing the thermostat. Other than this incident, being with Home Shield has been easy. For my last claim, their tech from Central Elite Electric Contractors came out. He was very professional and polite. He fixed my issue and everything has been great since then.

I have a gas dryer that would heat sometime, and it wouldn't heat sometime. So, if you had a load of clothes, it may take you three hours to get them dry. I put a call in to American Home Shield, and they sent someone who looked at it. They looked behind at the vent, and they said it has something to do with the vent. I wasn't happy with that. A second company came out, but they still said the same thing. Then a third person came out and said the same thing.

American Home Shield sent All American Plumbing & Rooter to work on all the toilets in my house. One of the toilets was leaking between the actual stool and the base on the floor. Another one was low pressure. The tub wasn’t draining in one bathroom. And on the other bathroom, it kept running. Then our garbage disposal had an issue as well. I did the claim online because it was on the weekend when I did it. The process was fairly easy as of bringing the information on my account. Afterwards was kind of difficult, but filing the claim was pretty easy. I had to have the plumber come back because the issue he fixed still wasn't resolved. He had to come back and fix what he fixed. But otherwise, the company was fine. They were very professional and timely.

It's easy to submit a claim to American Home Shield but the hold time is relatively long. I know they are busy though. Daryl’s Appliance Service came out on my recent claim ang they were professional. I've had some dreadful experiences with American Home Shield. This goes back 10 years ago. I had paperwork. I had to write a four-page letter in detail. There were a couple of companies that I used, and they were very disgruntled and super unprofessional. I never used them again. It was absolutely horrible. It was very hard at that time. But now, I’m fine.

My fridge stopped being cool all of a sudden. I went online to make the claim and American Home Shield said they will have a person call me to schedule. Astro Appliance called me then they came out. They changed a starter and they said that would help the refrigerator. They fixed my fridge and so far, it's been good. It's cool. My icemaker, all of a sudden too was not making ice when I turned it on. I tried to reset it then I tried to clean it from the cleaning mode, but it still didn't make ice. I called American Home Shield for that too. On the whole, it was a very easy process to file a claim and it went very smoothly. The technician came as promised and the problem was resolved.

There was a time when I couldn't get my heater to fire up. I tried to fix it myself but I couldn't get it to start heating the water. I put in an email to American Home Shield that I needed help. They had Vilandre come and help me and that contractor had a cancellation that day so they came over within 15 minutes. When I had attempted to fix the heater, I got the pilot light lit but I didn't turn the unit back to neutral so it would fire up. The techs from Vilandre went and within five seconds, they turned it back to neutral and the heater lit up.

I got dual sinks in the bathroom. The two sinks come together and then it drops and goes down and hit the main pipe before it goes out to the sewage. I live in the country so I'm mostly on septic. So the pipe that went down at the bottom had a stoppage from 10 years of usage in the bathroom. We called the claim in on Friday and Immediate Response was to come out the following Tuesday. At first, I got a little salty about it but it was not really an emergency to have somebody come overnight. Once they came out, they cleaned it out and resolved the issue. It went well and I was pretty happy with what I got from them. I've told my family and everybody if they're gonna buy home coverage, AHS is probably the best bet to go from what I’ve picked up on my last 20 years of owning homes.

American Home Shield has been reliable and they answer questions that I have. They were helpful with my last claim when there was a lot of stuff going on with our pool. Their contractor from Upland Pool Supply helped me out and made my pool clear.

I had a problem with the range hood. The exhaust fan was not working. Initially, I opened the ticket back in July and they told me that they would replace the fan. They ordered the fan and they were waiting for that order to be executed. But somehow that ticket was lost and when I followed up, they said the ticket has been closed. I reached out again to AHS in mid-September and the ticket has to be opened again. The same technician came by and he apologized saying, “Yes, we should have taken care of you.” This time, he ordered right in front of me. Then they came back on September 19 and got it fixed. The guy really helped. We had issue with one exhaust and he said he could see that there is a problem with the second one coming soon. So he replaced both the fans for us. He was pretty professional. He could see that the problem is coming so proactively and he handled it too. I'm totally satisfied.

I’m not happy with American Home Shield at all. Submitting a claim is easy. I call in and I have a hard time communicating with their reps because most of them don't speak English very well. There is a language barrier, and they don't wanna hear what you have to say. This is the second time I've been with ASH and this time, I've only been with them a couple months. Before, I'd been with them about three years. But the people that they work with now are totally different than who they worked with three years ago.

The pipe under the kitchen sink was leaking. Street Plumbing came and they replaced the pipe. After that, everything is working fine. I feel good that Home Shield covered a lot of things in my house, even the faucet.

For our plumbing issue, it took about a week for the contractors to come and they couldn't do anything. They said that the issue was that there were some sediments on the heater, and they would have to drain it, and that was supposedly not covered under the insurance. The issue has not been resolved. I've been calling but there has been no answer. This is the first issue I've had in a couple of years. Right now, I'm paying an insurance that really doesn't do anything for me.

It's hard to get someone on the phone, but once you do it on the computer, it's a fast process. Home Shield gets the people out on time. My refrigerator wasn't cooling, so Sears came out and checked it. He replaced a switch and it's working fine right now. He did it on the first visit.

A friend of mine asked me about American Home Shield and she went ahead and got it. They are pretty nice people to work with and there's a low payment each month. We’ve had three different things and American Home Shield went ahead and tried to fix everything that we needed. They did good. However, the process took a little bit longer than normal when the icebox ran out on the surge of the hurricane. We had another refrigerator but it was out there on the back porch. I’m handicapped and I have to watch what I do. I was walking quite a bit. But otherwise, it was nice. The contractor got it in there as soon as possible. A whole lot of people had probably the same problem.

The issue was with the RO unit and Waters Edge don't work on those. But they were able to turn off the water to it and then I had to call out a separate plumber to come out and replace the entire unit because it had completely cracked. But Waters Edge came out very quickly. They're usually always the contractor that comes out, and we really like them. They do a really good job. We're really happy with American Home Shield so far. It's been super easy to submit a claim because I've been doing it online most of the time. Sometimes the automated phone systems are hard to deal when you do the claim over the phone.

The AC would sound like it turned on but it would be loud. You could hear electric currents so we shut it all off because we were afraid that there was something wrong electrically for it. The contractor came out and changed the motor in the attic unit. Then, he changed something on the outside too. So far, everything's fine. American Home Shield referred me to somebody else, but they weren't gonna be able to come out for a couple of weeks. I called back and then they referred me to this guy. He was good.

We were able to submit our claim online. Home Shield just happened to call me because of a little procrastination on my part. I called but I ended up not being able to talk because somebody called that was far more important. I had to hang up, and then I forgot to call back. So, Home Shield called me back and they were on it. They’re on top of everything. Greenway then came out and was initially doing an HVAC inspection type thing. And then, the tech needed a part and he came back to replace it. He was pleasant.

American Home Shield was quick and I've never had any problems with them. The guys who came for the washing machine that stopped pumping were great. They even showed me how to be able to move the washing machine which is a front loader without much difficulty.

My husband and I had a lot of things go. We would call American Home Shield and we had success with them. Everything is working excellent. The contractor did a good job. You can’t go wrong with American Home Shield. They never failed me so I recommend them to my friends.

The lady gave me a date that they were coming but she had to cancel out so it was the next day. The people that came out to do the work couldn’t come until the next day but they showed up. They were prompt and they took care of the problem. They did a great job. This is not my first rodeo with American Home Shield. I’m originally from the coast of Mississippi and I used them all the time. When I went through a divorce, I got away from them. Then I came up here and got back with them. They were my preferred choice. I have recommended them to my sister-in-law and she's with them now.

American Home Shield sent C Mayes for a kitchen sink tied into the dishwasher. The water apparently wasn't going anywhere. They were able to do it in a couple of hours. The job was done completely, everything was working and everybody went on their way. I don't use American Home Shield too often, but it works when I do use it.

I had a refrigerator that stopped cooling. Submitting a claim for it to American Home Shield was pretty simple online. I can easily see my account information and submit that claim through the web. It then gets assigned to a vendor for service in less than five minutes. The contractors I've gotten have been okay so far but the challenge has been this ticket for my fridge that has been open for over a week. AHS sent a contractor out who does not have authorization to complete the service. When he got here, he had to go back another day after ordering the needed parts. I still don't know the date he is gonna come back and I have been without a fridge for a week. Other than that, the people I've talked to at AHS as well as their contractors have been friendly and helpful. My previous experience with a washer repair was positive and quick. I renewed my contract with AHS for another year.

The ac was making a noise. I could hear the fan blades hitting something. And then it would be cool air for about an hour after I get up, and then it just was nothing, just air, so I shut it off and left it off for two or three hours. It worked again. Within about an hour, it turned off again. The tech went out and checked everything. He said he couldn't find anything wrong with it. I also put Home Shield on the house I sold. My air conditioner went out the week before closing. But thank God, it was the thermostat. It wasn't the air conditioner. They just replaced the thermostat.

When I submit a claim with AHS, I just go online and boom! Click-Click! I submitted a claim because I had a faucet in a tub that wouldn't turn off. I was extremely happy with the vendors that AHS sent. I put the claim in late in the day and they came out the next day and fixed it. It was all good. I wish American Home Shield charged me less. But other than that, they’re fine. They do a good job and I've used them a couple of times since the house is a little newer. It's definitely good when something goes wrong and they take care of it right away.

The contractor has replaced the board and several things, and the dishwasher is still doing the same thing. I thought that maybe the new part had to settle in. But it still leaves water in the dishwasher. So, I was gonna call American Home Shield tomorrow because standing water like that could lead to bacteria. I was quite happy with the techs who came out. They have been very professional and answered any questions I had. It seemed they knew what they were talking about. It's just that the problem is still there.

It is wonderful and well worth purchasing this coverage. Somebody came almost a year ago about the icemaker and just replaced the little arm in it. I called him the next day and told him it still wasn't right, and they never ever called me back. Then the virus broke out. I went so long without the icemaker. I finally got a hold of American Home Shield, and they sent this other guy. He was just awesome and very friendly. He checked the icemaker and said it was going to have to be replaced. He got an order, called me back in a very timely manner, and said he was surprised it came in that soon. He is definitely a people-person. I told him if we had anything else to happen, I was going to request him.

The sink was leaking and the drain was backed up in the basement, coming to the basement and out in the garage. The rep from Barker Services found out what was clogged in the garage. It was like a whale and he said that he had never seen anything like that. So, he cleaned it out the best he could and got the water flowing through it. He did a wonderful job and fixed everything. American Home Shield put us through an hour wait time though. Then, they didn’t go to the right department. So, we had to wait another hour. But other than that, everything was taken care of once we were able to get through. I don't have any complaints. In fact, my daughter has called and signed herself up with AHS.

We had a leak in a pipe under the kitchen sink. It's the pipe that comes out of the wall. I went online and submitted the claim. I told AHS what was wrong, and gave our credit card number. They set up an appointment with the plumber. He called that same day and came over. He was very nice and made sure his feet were clean. He did the job, cleaned up his mess, and went home.

I got a technician that went in early this year who put a capacitor in the AC but he didn't check everything to see if air was coming through. The gentleman from South Placer that was here the last time was thorough, professional and friendly. He put a fan up in there, plus the antifreeze and he checked the vents and if air was coming out, so I had no problems. It still doesn't get down to 70. It'll go down to maybe 74 but before, it would only go down to 85. It’s a little bit better now. I’ve only used American Home Shield twice in about a year that I’ve got them and it’s working good.

American Home Shield is great, which was why we got them. We’ve had our warranty on this house for the last year but I had them before on a previous house. They were great then too, which was why when they said we were told that we were gonna get American Home Shield, I said cool because that was what I wanted. We had a claim for the filter system for our pool. The bottom portion of the old one was leaking. There was a huge air buildup in there and we needed to file a claim and replace that. The technicians from Alchemist Pool repaired it the same day. It's working fine now. They were very professional and the company was very good.

When I start an order with American Home Shield, it takes an hour to two hours to speak to somebody and then, there's a time delay about getting somebody. I don’t like the phone communication but once the service people come in, they do a satisfactory job. My last claim was on the dryer and it was a husband and wife deal. The gentleman was very nice. The quality of work and the service of the technicians are always good. It’s just that drag time. I hear that from a lot of people with American Home Shield about getting somebody on the phone. It's a recording that they're busy and to go to the internet to place our order. But most people would rather talk to a human being.

I had Patel's Plumbing come out for a bathtub that was stopped up and they addressed the problem. I normally use Aaron's, but I like diversity. My tenant also called me and said that everything was fine. I've had American Home Shield for 10 years since my wife and I were married and they proved to be very efficient. Every time I needed something done, I called them and they came.

In today's world with so many complicated appliances and other things that American Home Shield covers, I would recommend it to people once those things are out of warranty because it costs a lot for any repairs to them. I pay American Home Shield the standard fee to be paid for each repair then they cover everything else. They're up front about that. You always know what it is. It hasn't changed since I had them so there are no surprises. That's good. My recent experience with them went well. The contractor came when they said they would for my furnace, did the repair in a timely manner and I'm warm again.

I had a claim that I didn't get any feedback on but this claim was fine. The AC was working but not cooling. The technician came out and assessed it. He was really quick and very courteous. It was a simple fix so he was able to take care of it right away. I did the claim online and there were a few different companies I could select from. I just took a shot in the dark and picked one and they were great. The process was really simple. I haven't done anything other than pay my service fee.

The AC wasn't cooling properly. It wouldn't go any lower than 76 no matter what I set it at and how long it ran. American Home Shield sent somebody out quickly. It was on a Sunday but they don't let people in here. They came back the next day and fixed it. So far, it seems to be working okay. I had Service America and those other kinds, and they're the worst. Those people never did anything. With American Home Shield, at least they call you. They send you an email right away. They give you the number for the company just in case. You can call them yourself and make sure they're coming and speak to them. I've had pretty good responses with them on the things I've needed.

I submitted a claim with AHS because the hand sink cracked. But, the contractors that AHS sent don't do that. I had somebody take it out because I couldn't leave it cracked like that. Then, the person disconnected it. So when I asked the American Home Shield guy to come back, he came and said, "I'm sorry, but that's not covered." But I paid the $100 anyway because the guy had to come out. But that's understandable. But they came out quickly. I haven't had any trouble with anybody. I didn't have American Home Shield, but I've been covering it for my grandchildren. So then, I said to myself, "Let me get it for myself." I did get it for myself and then, lo and behold, I got here for the season and I had one problem after another. American Home Shield was really exceptional at everything. I'm very satisfied.

My garbage disposal was messed up. I did my claim to American Home Shield online. I just filled out the form. It was pretty simple. The Lindsay Company came out and did everything they're supposed to do. They came right in and inspected the garbage disposal and changed it out. Their professionalism was fine, too.

We had 7 Cities Air come and service the heater to make sure everything is good to go for winter. AHS had a thing online where some kind of preventive maintenance check. So I did that. Everything was fine. The claims process is pretty simple. Normally, I call or go online, and I'll pay the deposit. Then somebody will call me and schedule the appointment. It takes threes days at most to get a contractor out. The only thing is that the copay is not applicable to all services.

My experience has been good. A contractor recently came out for my refrigerator and they fixed it.

My recent claim with AHS was on my refrigerator and 7-H handled it really well. I had to call them out a second time. Because the first time they fixed it, it did not work. They were still having a problem. They had to end up taking the complete icemaker out and reordering another one because that was a problem that Samsung had been having with that refrigerator. So, I was pleased with the second time. But with our first claim, American Home Shield almost lost us as a customer.

The guy kept coming out and he was trying to repair my refrigerator. It kept on defrosting. He took everything out. He said he repaired stuff but there was water all over the floor and all over the counter. He went out and started talking noise to me. I told him I was calling and recording him. My refrigerator is still not working. I felt like just forget it. I’m not fooling with American Home Shield. I'm mad with the man and yet they kept sending me the same man who's doing nothing to my refrigerator. I'm getting ready to give up.

It wasn't cooling in the back of the house. The tech from East Texas Comfort Solutions repaired it the day he came out. That company is good. However, there is another existing company that Home Shield had sent out there before that I don't want ever to come out there again. Home Shield tried to get the US Air to come out on this last claim, but I wouldn't let Home Shield send them. Other than that, Home Shield has done a good job by covering the things that they said they would.

I've done three claims with them since I've had them in January. I normally call and I know I can go online and do it, but I'd rather talk to a person. It works faster too. When my microwave wasn't heating, a tech came and he had to order a part. They’ve been very professional, timely, and I haven't had any problems with the claim. It's been resolved and I've been very satisfied with American Home Shield, so far.

American Home Shield sent ABNation for my pool pump that went out. They came out and looked at it and suggested that we replace the pump, which they did. It ran fine for a few days, and then it started making some really strange noises. So I called them back and they came out and confirmed that something was wrong with it. They weren't exactly sure. They thought it was an electrical issue. It sounded like a bearing to me, but I'm not an expert, so I didn't know. But they were very good. They replaced it, and now, I'm very happy. Everything's running fine.

I heard a pipe that was busted. I went under my house and saw that a leak was taking place. I called American Home Shield and their rep was fine. Discount Contractors was assigned to my claim and they were really good. They came out that day and called me to give me a timeframe. They came at the right time. Since the repair, the pipe seems to be doing good. I was very satisfied with them. That repair was extremely important. Before, I couldn't take a shower or do anything because I turned my well pump off which turned the water off.

I closed September 1st and the day I moved in, there was water all over the floor in the basement leaking from there. It was a stressful situation, but everything was good. I called in to American Home Shield and they had Perkins Plumbing come out and diagnose the issue. They replaced something, and I haven't had a problem since. I was very pleased with Perkins Plumbing.

The air conditioning went out and it turned out it was a capacitor. So the guy that AHS sent came out and fixed it. But then two days later, it went out again, but it had nothing to do with the capacitator. It was completely unrelated. The same guy came out and fixed it super-fast. It was awesome. However, it's very difficult to do the claim over the phone with AHS. American Home Shield could use some improvement. Right now I got another claim. My washing machine went out and they sent someone out. I thought it was all fine and good. Supposedly they have someone else coming out but someone from American Home Shield called me and said, “This is not due to normal wear and tear so we're denying the claim.” I was like, “I don't know why that would be.” They've never called me back. So I was really happy with the air conditioning but I'm not very happy with what's going on with my washing machine.

I made a phone call to American Home Shield and I was impressed with how quickly the contractor came out. It was on the same day that I made the claim. The pipe was leaking and it was getting everything underneath the sink wet and it created a mess. They had to put a new part on it to keep it from leaking further. They were in and out and fixed the problem and were gone in less than an hour. We were able to get that cleared up and everything has been functioning great since they were here. The repair helped a lot. I had a very good experience with AHS.

When my washer was on a rinse or spin cycle, it wouldn’t spin. It always kept reading, “Unbalanced.” The dryer also stopped drying. If you set it on 30 minutes, it'd go from 30 to one within two minutes. The guy came here and fixed both of them within an hour. This is the first time I ever had a problem with any of the appliances in my house and I'm glad it went smooth. The guy came with the parts and everything all ready. He didn't even have to come back and wait for a part. Everything was great.

American Home Shield takes a load off my mind to know that when something occurs in my home, I can call them, they'll respond, and it gets done professionally and fairly quick. They do a great job and I'm very impressed with them. I had a water leak in my bathroom and it leaked through the floor and into the garage so I had some water damage as well. I called American Home Shield and they contacted the plumbers. They called me and came out. They couldn't get to the actual thing that was wrong because there was a ceramic wall up so I had to get some contractor to remove that. They came back the next day and fixed it. They did a great job.

The drain line got backed up so it wasn't draining properly. It would leak inside the refrigerator part under the crisper so it got full of water. I did the claim on their app and it was user-friendly. American Home Shield said they assigned the contractor and to give them a call within 24 hours if they hadn't called to schedule. The guy was able to come in within a couple of days. He was nice, professional and did the job. I haven't had any problems since. Everything was good.

I sent in a claim online for the oven and the contractor that came out was very professional. I'm waiting for a new oven to show up now.

Sometimes AHS is great and sometimes they’re not. But if something's not great, I handle it. Recently, the AC wasn't working. I called American Home Shield and the rep I spoke with was good. Then, the techs came out exactly when they said they would. They were great and so far, the AC's performance has been good.

Beaches Air Conditioning came out for our AC and it now seems to be working fine. Beaches was good. They were on time and they did the job they were supposed to. Everything went smoothly. American Home Shield is good. We like them. We had it for many years and then we tried a couple different other ones. We just went back to Home Shield this year. We like their service and the company better.

We just bought the home and we had it rekeyed. We submitted the claim online to American Home Shield and the website worked beautifully. Initially, the contractor was going to call in a couple of days and he would arrange to come out. It was exactly as AHS would’ve portrayed. Everything has been working perfectly since then.

The microwave oven was not working and the tech that AHS sent out was very friendly and professional. He said it was not repairable so, I had to call American Home Shield to verify about a replacement. Then, I had to measure the length, the width, and diameter of the oven. After, I had to order it and I did that already this morning. I'm now waiting for them to deliver and install it.

I made a claim to American Home Shield for a plumbing issue that I had. I prefer to speak with a live person, and so I had to go through a lot of automated in order to get a live person. So, that's an issue for me. In the beginning, they should ask if you'd like a live person or to go automated, and that's it. They go, "Now go push this number for this, push that number for that." I don't have time for all that.