American Home Shield Reviews

From the point of time where I put in my request, AHS was communicating the entire time. They gave me updates, which I like. The contractor came out and they did their work. They explained everything. It was a good service. Everything went well.

I had some problems with the furnace being installed. The company that was sent out installed the new furnace, and they were unresponsive. So I'm unhappy with that situation. What I had planned to do was sit down and write a letter talking about this company because it was bad. They said they couldn't get the part. "You would buy a new one for it to be installed." And I had to pay the charges for installation, which came to over $3,000. I agreed to do that. And then the day that they came out and installed this, it took four hours. So there was an odor coming from the attic. And the next day, they called me and said that someone was coming out just to check on things. I've tried to ask questions, "Well, what is it?" It was vague.

I had two claims, once of which involved a toilet that wouldn't flush all the way and a leak in my sink that went to my second floor. I have a three-level townhome so it was the faucet that needed to have some type of piece to it. Submitting the claim to American Home Shield went smoothly. I liked the feature where you do a live conversation so you can show the problem. That was very helpful, because I couldn't describe what was going on and the rep was able to see it. Appliance Tech was awesome but nobody called to tell me that the plumber wasn’t going to show up. I called the company and it went to voicemail. The AHS representative called the company and didn't get a response either. The plumber showed up the next day. The appliance person fixed it and the plumber didn't have to. It was a weird ordeal.

My air conditioner crapped out and it was 98 degrees in my house. I called American Home Shield and the only thing that I ever have a problem with is that they tend to want to send people over from Las Vegas when we have people here in Pahrump. I always insist for them to send me someone local. When the vendors come from Las Vegas, number one, they don't wanna service us, and number two, sometimes it takes several days to get them there.

I requested service with AHS for my air conditioner this past week because it hadn't been cooling. However, it's not covered. Nobody really gave me a clear answer as to what is covered and what's not. When I signed up with AHS, they lay everything out for me. Everything sounded good, but there was no fine print. So I was a little frustrated with that because I'm having to go outside of the warranty and pay out of pocket as if I didn’t have the warranty at all.

My dishwasher wasn't closing so I couldn't use it. I went online and there was a link to American Home Shield. I put everything in there and I was able to describe what was happening with my dishwasher as well as what kind of dishwasher it was. It was really easy. I have three boys and they usually load the dishwasher. With the dishwasher out of commission, they had to wash the plate and rinse it. They were whining and asked me when someone was coming out to fix the machine.

The tech from Pipe Down Services showed up on time and he resolved the problem in less than an hour. I was satisfied with him. American Home Shield’s service has worked fine for me. In the past year, I've used it three times, and the outcomes were all very good.

The last company didn’t fix my AC. They didn’t even try. I paid $100 for nothing. I called American Home Shield and let them know. They made me pay another $100 to have another company come and fix my AC. The other company that came fixed it this time. I've had American Home Shield three years ago when it was only $80 to pay. Now, it boost up $100. If you already put $100 in to put a request in and the person didn't fix it, even if it's after 30 days, I don't feel like you should have to pay another $100 if you’re putting a request in for the same issue. Also, I did not know about the 30-day guarantee.

I submitted a claim for my two sinks and my toilet. The techs were very good and professional. They resolved it that day. I was very happy with that.

A lady called me to go over the warranty with American Home Shield. She was welcoming us for buying a new house and she said that the house can be rekeyed under our warranty. That was something I was looking into doing so I did the service request over the phone with her. A technician came and did the job. We wanted to change one of the locks to something else and he explained to us the price difference. He was great and he did the work fast.

It was pretty easy to submit the claim. It may have been redundant on some of the items. But maybe it's just a matter of not recognizing all the possibilities. But generally, it was an easy process and it worked nicely. Jess was really good in keeping us informed and talking to us about what's going on and the process that he needed to go through. The AC was working for a few days. He's coming back out sometime today because it is still struggling for some reason. It was a good experience. But based on some previous experiences we've had, it has been a little frustrating. Two out of the three times we've tried using American Home Shield were not as satisfying.

The claim experience with American Home Shield was great. The techs were very nice and they explained the whole process to me. They’ll come out tomorrow to finish the job. I was satisfied. Their website is really good. It gives you dropdown boxes for everything, and you have a chance to explain if the correct dropdown box isn't there. Once you go in their website and tell them what's going on, they send you the email of who's gonna be the repair person.

There was a leak in the icemaker in our refrigerator, and the tech fixed it. He was right on time and was very polite and good. This is the first time I've used American Home Shield and it was great. We had somebody else before and it was lousy. I'd tell others to get AHS.

The fan motor wasn’t spinning. I called American Home Shield that evening and the next day, the service was done and the fan motor works. It was fast. I save on the cost of repairs with my home warranty.

The guy that came out for our recent claim wit AHS was great. He found one of my electrical boxes caught on fire. It was close enough. I still had active wires that were inside the box. He didn't have to cut off the drywall. But he said I was very lucky that I called because my house probably would have caught on fire very soon.

The AC was running but not cooling. They came out and it was a very simple fix. It was fixed within five minutes. This is the third time that we've used AHS and I definitely feel that it's worth the money to do it.

I feel good about American Home Shield and we're happy to continue our relationship with them. It's worth the money that we pay. I appreciate the small fee that we have to pay if there is a problem. Recently, we had someone come out and look at our HVAC because our air wasn't working as appropriately as it should have. We also had someone come out to look at our hot water heater. They gave us good next steps. There was one claim where we did have to pay the $100 deductible and the contractor informed us that we didn't have the gas turned on. We paid $100 for someone to tell us that we didn't have the gas on, but that was kind of our error.

I sent in a claim a few months ago to get the range fixed at a rental property. The repairman came over and he said he knocked on the door and nobody answered. He said that happened twice but the renters said that they never heard him come by. They called the contractor back and the tech won't come back out. We just went ahead and bought a range from Home Depot. But the job wasn't done and we were charged by AHS anyway. My brother's the other landlord and he said that we need to be reimbursed yet for that service call because the tech didn't actually do the job. We're still waiting to be reimbursed for a call that didn't happen. But the electrician from American Electric we had recently was great.

My sump pump was making a funny noise and I had to have somebody to come out and look at it. I contacted American Home Shield. They contacted the folks to come out. And then, the folks came out. It was simple and easy. They fixed the symptom. However, they haven't fixed the problem because it still happens. I have to call American Home Shield and have the contractor come back out. But everything went fine.

There is a pipe under the sink which had some crack in it. The tenant also showed the picture to me. So, I forwarded it to the plumber. The plumber just said he could go there. Then as routine, they went there and replaced the pipe. They responded quickly and had a very small interaction. However, we submitted another service request with American Home Shield because after that fix, no water is coming out. There's a valve under the sink, and if you open and close it, still no water comes out. And then if you open it again, it continues to flow too much water, so we have to close it. We made record of the video and then submitted another request online.

American Home Shield is good. It's just that I made three separate, different appointments with them to come out and I've got to pay $100 in every one of it. The guy that fixed my dryer was now saying that my 240 outlet is not working. I had to pay another $100 to get a electrician, so I got one. I feel like after making one appointment and $100 should be paid, I shouldn't have to make another $100 appointment for somebody to come out to check the appliance, even though it's for different appliance. I'm out of 3 or $400 and they had nothing done yet. But then recently, I was receiving a low pressure on my water. I thought that one of my valves went out and caused my pressure to go down, but the plumber checked all the pressure on my faucets, and everything was good. I guess it was just something to do with the water line pressure.

American Home Shield has excellent services and they are really good. Today, I had a service for a plumber that went to my house. He ordered some part of the things that we need to change. He said that the one that I have in my tub has warranty for life. That we should call so they can send the other part. I said I'm gonna call to see if it's true or not. Other than that, I recommend AHS to my brother-in-law. I said, “I know they have excellent services and I'm really glad about it.”

Submitting the claim was confusing. I didn't know who would call and who will send the information. So, I'm kind of twisted backwards. Budget AC Heating & Plumbing said they found water leaking coming from the Jacuzzi tub and the washer but the tech said he couldn't find it because the washer wasn't leaking at the time.

Some of our receptacles were not working properly, but when the technician got here, they were all working. He said it's a matter of just troubleshooting the next time it happens and to just leave everything as is next time. ‘Cause we unplugged some of the receptacles that didn't work. We were afraid to leave things plugged into them. The technician also said we did the right thing by trying to switch the electrical box off and then on again. All in all, I would recommend American Home Shield, definitely. I did this service request by phone and it was very easy. However, the repair company gave a very large window, initially, for the time in which they would show up. It was between 12:00 and 5:00, and for weekdays, that's a large window.

I had a heart condition, and my air has been out for over two weeks. The contractor that American Home Shield assigned to me took $300 of my money and said that I was low on refrigerant. I gave them the money for the refrigerant. And less than 24 hours later, my air was out again. So, I called up AHS, and I told them, “Hey, listen. I just paid my $125 deductible and I gave $300 to the contractor, because the contractor said that I was low on refrigerant. And now I'm out of air again.” So they said, “Okay. You don't have to give us another $125 because the work wasn't completed. We're going to get in contact with the contractor, which is Best Tech.”

The first time Plumber Dave and Son came out was for a stoppage. It didn't all the way drain the first time they came out. Then, when the young man came upstairs, he said that there was a part of the stack that was corroded, and he was gonna talk to his dad. Then, I called back to see what was going on with that. It took us a few weeks to get back in touch with them, but they just came back out and he said he opened the stoppage and fixed the little stack problem. There's no more water in the basement, so I'm assuming they fixed the stoppage.

I love American Home Shield and I would highly recommend it to anybody. It's one of the best decisions I made and the technicians that have been providing the service are amazing. I had two claims recently. One was the fridge door that wasn’t locking. I had a tech go and he was on time and extremely professional. They said that I needed to look for a piece from the box, but apparently, the piece was nowhere to be found so I got a replacement on that. Then I had one for the dishwasher that wasn't draining. The plumber that went in yesterday was also wonderful. He explained a lot of things to me and that it wasn’t the dishwasher. It was the disposal because both of them are connected. He replaced that because it couldn't get fixed. He even showed me how to clean it afterwards.

I had issues with two AC units and a hot water heater. One of the blades of one of the AC units was turned upside down and the tech put some Freon in it. He also put Freon on the other one. He was professional and he'll be back tomorrow because he had to get a part for my hot water heater. But with the AC, everything went well there.

The AC outside went out on Tuesday. I put in a work order on Wednesday and as of yesterday, 24 hours at the least, I still didn't get a call from any contractors. I called back and the lady said they were still trying to find a contractor. It was 97 degrees. I called back again yesterday morning. They said a contractor would be calling me within one to two hours. That was at 9:00 in the morning and it was starting to get hot again.

We purchased a home and the Home Shield was part of the contract from the real estate deal. After we got in the home, the air conditioning wasn't cooling the entire home. The contractor AHS sent out did not go under the home and inspect the ductwork. Two weeks later when we called back, AHS sent the same company out. I informed them that the company said they weren't going to do the ductwork. AHS then scheduled this other company after telling us not to run the air conditioning unit at all. That company didn't show up. Two days later, someone else did. They said that our ductwork wasn't attached in some places and that it was poorly installed by whoever has done it.

Somebody from Home Shield called and offered the rekey and it sounded good. He said it was $75 and I paid for it. Then I told the guy that we don't take the possession of the house for at least another six to eight weeks. There were people still living there. He said no problem and I could get it worked out with Rekey. We set it up. He sent me the information then Rekey contacted me saying they got my work order and gave me the dates that were available, and it was that week. I told them we don't move in until the middle or end of June, so I would have to get a date that's farther out. They said they don't book it that far out. I would have to let Home Shield know so they could generate another work order. I said okay.

My air conditioning stopped working and the tech was able to fix it the first try. He was great. By the time he left, it was working. He was really informative. He did an excellent job. I just paid the $100 deductible when I made the appointment online. So, as long as I don't get any bills down the road, then the claims process was awesome.

The refrigerator wasn't sealing properly. I sent in a claim online and AHS quickly got me assigned to Pro Appliance. Then the tech came out quickly and did the job. He was good.

The AC unit just quit. Cool Guys Air and Heating came and fixed it. They checked the outside unit also. They're a good contractor. Having this warranty is a comfort level for me. If something goes wrong, I call them and they send somebody out.

I started to smell a chemical odor. I realized that the smell was coming from the vent. I had techs come out to check and they said that they didn't see anything. The second call was because all of a sudden, my unit just stopped blowing. I could hear it making a humming sound and it sounded like it was straining. The tech said he had to replace two things and when he left it was blowing. But it stopped blowing again. I've had different technicians and they suggested that I replace my unit because it's old. On Sunday, AHS reached out but I haven't heard anything back since Sunday afternoon. I called AHS again today and they were able to schedule a technician who would be out sometime tomorrow. AHS has been really helpful as a new homeowner. It's definitely worth having and it has helped me so far. I like having the ability to call and ask a professional to check things out because it's a lot that I don't know.

Liberty did a great job. They did everything they said they were going to do. They were straight, honest and fair. We had a little bit of bump in the road with one of American Home Shield's contractors that came. I had to call Home Shield again and ask them to send another person to take a second look, and they were happy to comply with that. They were very professional. Then, Liberty came and they were fabulous. They resolved every issue I asked for and they were very helpful.

The contractor did everything they could to fix the refrigerator but unfortunately, it wasn't fixable. Then a little while later, the same thing happened with our dryer. The contractor couldn't find parts because it was an older unit, and its computer parts aren't made anymore. But I'm very happy with everything that AHS did for us. They’ve already replaced the dryer, and we're waiting on the refrigerator because it's backordered. We’ve always had good experiences with AHS. I highly recommend them to anyone who owns a home. It has been well worth having for us.

I like AHS. I like the fact my home's a little bit older home and when things happen, I can call, and they will have a plumbing company come out or an AC company or whatever the case may need to be at the time. It's like one-stop shopping. I enjoy the submission of the claim process. I'm not one of those people that really like to go online, although I've gone online once and done it. But I like the fact that I can call and just give them my agreement number and contract number and they will take care of it. It's always been easy.

WM Ryan Plumbing was fantastic. They came out to light my hot water tank. The plumber, Bill, did it in two minutes. He's been out here before with our toilet and was good then too. He also kept communication with me when he was en route to my home. That, I was very satisfied with. Two weeks ago, I noticed an email saying AHS was deducting $108 from my account for service. I asked why they were doing that when I haven't had anybody come out and service my washer and dryer. The rep said that's how their policy is and there's nothing they could do about it.

The first time I submitted a claim to American Home Shield was when our water heater went. The second time was for the washing machine and we ended up buying one and calling it a day. This time, my air conditioner wasn't working. It blows and blows but it doesn't cool the house. This was the first time that I did the claim online and I got a call from the contractor, J & A.

I had some problems with the seal on the garbage disposal and then, I had a clog. Two different people from Doherty’s Plumbing and Drain came out. I wasn't impressed with the first person but the second guy was top-notch and he got everything fixed. He called when he was in the area and asked if he could get the issue fixed. Then, he came in and he explained everything to me and got the job done. If I ever have any more plumbing issues that I have to call American Home Shield about, I would hope that I would get that same guy.

My ceiling fans weren't working right. They weren't responding to the switches. Turner Electrical and Lighting came out to remedy and they were awesome. As far as submitting the claim to American Home Shield, it's a bit archaic. It's an automated system, so it's hard to tell if it's working because you don't talk to a human. If you're calling for a claim, you press 2, and then you tell it what it is you need and it tells it back to you and you confirm. Then they assign a company to you and the next 24 hours, they're supposed to call you. Also, once in a while, the companies that AHS chooses don't call back right away. But AHS provides you with the number of the company that's been assigned to you so you can call them yourself.

My AC was blowing but it was hot air coming out. This has been the fourth time that techs have been out. It keeps breaking down. At first, they put a heat pump in, and now something else happened. The first time the techs came, everything moved faster but now it's slowing down. Also, when I call AHS, I can't understand the people whom I talk to very well. Sometimes there's static and there's a language barrier.

A contractor came today and needed a part for the fridge. They didn't have it so I don't have a fridge until they can find the part. Hopefully, that will fix it because they don't know if that will fix the issue. I also called for my washing machine and American Home Shield told me that it's not under warranty. I have to wait a year or when I renew to put the washing machine in.

Every time I try to do anything online with American Home Shield, there's a problem. I have to call in because the website never worked. It never recognizes my email or anything that I've set up. It says that my password is wrong. But when I try to reset it, it says that my email is wrong, even though I get emails all the time. The young lady I spoke to last week told me to go back to the website and do the live chat, but I don't have time to do that. Once I call in my claim, everything's good. When my pool pump stopped working, the company called me to schedule within five minutes of submitting the claim. They came out the next day and fixed the problem. I had another claim a couple of months ago and I had the same experience. The contractor called me quickly, made the appointment, and came right out, and took care of it.

The freezer in the refrigerator was not functioning. The person contacted me before he came and told me about which time he would come so I could expect and arrange my schedule around it. He also explained why the freezer is not functioning and what's the potential solution, and the pros and cons. He came and explained all the details to me. The issue is about a pipe behind a fridge. It was difficult to get in there so he took a picture of the problem and showed it to me.

The AC wasn't cooling enough. We just set it lower, and then, it still wouldn't cool. I got the contractor's name, the time they would come, and they called us too. They have always been on time, very thorough, and explained everything. We've had them more than once and they've been really good.

American Home Shield has a straightforward claim process. They have an online form you can just fill out. I did that when the AC wasn't cooling the house. Someone came out and fixed the problem. The best benefit of having my home warranty is I don't have to go around looking for somebody to fix things. American Home Shield would find someone really quickly and send them out. The only thing is they are a little expensive. We had someone else in the past but American Home Shield might be more dependable.

AHS's service has been good but they're overpriced for what they're doing. A lot of the people they hire are the bottom of the rung. But I've found some of the good ones and I request them.

The air conditioner would never stop and it was putting cold air out but not that cold. I put in a request online and I got an email and a text from American Home Shield saying it was assigned. The following guy, I got a call from the contractor. They came out and took care of it. The technician was good and I didn't have any issues. AHS is awesome.

I've not ever been disappointed with American Home Shield. They were able to fit me in the very next day, which was a nice surprise. The technician who checked out the washer and the stovetop knew what he was doing. He assessed everything and got my washer running.

I had an AC issue and I have small kids. I wanted to get my AC fixed the same day. I requested that to the first representative I spoke to but they have some protocols, like if the temperature's not more than, 110 degrees or something, it's not an urgent matter. But then, in the afternoon, the temperature was close to 110. I called back, and the other rep I spoke to was able to schedule service. My problem got resolved. AHS is beneficial as long as you are willing to wait. If you need something to be done the same day, then it doesn't work out.

My unit had stopped blowing cool air. The tech that came over was very professional. He was prompt and very business-like. So I really appreciated his service.

One of the sockets in one of the bedrooms sometimes came on, sometimes not. And I would hear some sizzle back there. It doesn't stop. So, when the tech took it off, he said one of the wires was barely on there. It was great, but I needed him to do a couple of other things and he said that I would have to make an appointment. We need a 110-line put on our deck. Even if it's a brand-new model home, I would still need a home warranty. You don't have to pay full price, and they have someone else to answer to besides you.

I just called up and explained there were a couple of issues that I had. The process was very smooth. And I was impressed by the turnaround time because I was reached out pretty quickly by both the contractors. The person was very professional, and he did the job very quickly. It was very good experience overall. I'm a first-time homebuyer and it was my first time buying a home warranty. And when I was reading about the range of services, coverage, etc for air conditioning and all that, I was told by the customer service agent that normally American Home Shield provides the coupons that can take care of repairs for free. What they avoid is before the season starts. So, for someone like me who purchased the house in the middle of summer, then I’m a new customer, AHS should have something for someone like us. That would be really nice.

In general, I'm not a fan of home warranties. I've had many experiences over the years where either the part of the thing is not covered or the people Band-Aid it, it works for a little while, it doesn't, or they can't figure out what's wrong, they don't know how to fix it, or it takes them weeks to get here. When my washing machine wasn't spinning properly, the tech couldn't figure out the problem. It never got fixed and I ended up buying a new one. But this latest experience was good. The guy came out and he's been to our house before for another issue. He identified the problem pretty quickly. He said he had to order a part, which would be the same as the one that his company ordered ready for another client. Then the next day or the day after, they called and said the part was in stock. They came and put it in.

The claims process is fine. We requested for service when we had a circuit that kept being tripped, and the electrician replaced the GFCI in that circuit.

Our GFI kept switching off all the lights to our bathrooms so, we would have no lights in the bathrooms. When the repair guy opened up our panel, he said it was loaded and he recommended I get an assessment. So, I was gonna call them to get that done next to see if maybe we need a different panel. Besides that, the wire was not fully connected and you have to screw it in. Once you pull the panel off, the wire was barely touching the connection. So, it was a danger. It's been that way for five years. It kept going off and on, and I couldn't figure out what was going on.

The AC was running and then, we realized that the fan stopped blowing air. So, we switched off the unit. We put it back on but nothing happened. I went up to the attic and I checked the lines and I noticed that the line was frozen. So, we called American Home Shield and they recommended to switch off the machine and they would open a case for us, which they did. The tech was very good, courteous and professional. He wore his mask and shoe gear. So, I was waiting at the door with a disposable mask but he exceeded my expectation of that upfront. I would ask for them again next time. AHS is a great thing to have.

I'm very happy because my experience with AHS was very fast and easy. I had anticipated it being like pulling teeth but all I had to do was go online and make an appointment. I was amazed. They got a tech out the next day and said my washing machine couldn't be fixed. I'm getting a new washing machine delivered tomorrow.

The AC unit was freezing up on me. I submitted a claim to American Home Shield, and it sent me an email as to who was coming out the next day and their phone number. The guy came, looked at it and fixed it, and went about his business. He was awesome.

I've had a horrible experience with American Home Shield. I had a refrigerator problem and they took about three weeks. They finally got somebody out here. The technician that came, immediately, checked everything. He said it was the gasket because I've got a leak there. I also had a hole in the icemaker bucket. A couple of days after he left, it was 80 degrees in there. I thought there is no way that could be a gasket. A gasket wouldn't cause the refrigerator to get that hot. It is air escaping out. I called back and told them I wanted somebody to come back out and check it again because the gasket is not what's wrong with it. The person that came was very nice, but that's immediately what he said it was when he was looking for something.

When I didn't have hot water, I did a claim on the website and the plumber came out quickly. He called me Friday morning and said, “Hey, I'll try to swing by, so you'd have hot water for the weekend.” While he was coming, I had to step out to take my daughter to work. My other son was home, but the plumber didn't need to come into the house. He went to the outside to where the water tank was, and then supposedly fixed it and left. He called me and said, “Hey, it was just the breaker. You're fine. You're good to go. You will have hot water in 20, 30 minutes, no worries. Call me back if there’s anything.”

When the machine would cut on, it would be filled with water and then, it would stop. I set an appointment online with American Home Shield and the website was quick and efficient. Everything was great with the contractor. The tech came out twice in one day because it started to work and it didn't work. I texted him and he came right back. He checked it and he realized he had to add other parts. So, it was perfect. It was a fantastic experience with AHS. People should get it.

The capacitor of my AC unit was blown and it was low on Freon. A technician called me and it was good. But my home warranty didn't help me much this time because the refrigerant was not covered. It was still 300 bucks. Other than that, American Home Shield has been good.

The AC unit was not keeping the temperature as it should. My air is set on 75 but when you look at it, it's usually on 78, 79. American Home Shield sent the first guy out. He came out and said that the line had froze up and that it was clogged up there. It needed to be cleaned out and he took care of all that. I called that night because nothing changed. The temperature was still 78, 79, 80. They sent somebody else out who said the filter needed to be changed. The other guy never even checked it. The second guy also said that the coils were damaged. I asked him what he meant and he showed me. He said it was not getting the correct amount of air to come through in order to cool the home the way it should. He told me it was probably not gonna be covered because it was not a manufacturing error, it was because of poor care of the part. He said that he was gonna have American Home Shield people call me but no one ever did.

The tech that came for the water heater seemed like he knew what he was talking about. He told me to call AHS if it does and AHS would send somebody back out. But the unit hasn't gone out since he left and we haven't had another problem with it.

My air conditioning was not getting cold at all and I called a friend of mine. He opened it up and told me that my problem was the hard start. He said that usually, when they go, I would have to pay for a whole air conditioner. I told him to leave my air conditioner alone and that I have American Home Shield. I called them and a week and a half later, the guy came and fixed it quickly. It didn't need whatever that friend of mine said it needed. The AC is nice and cold now. If AHS could speed up the claims process and get people here faster, that’d be great.

The locksmith was great. He did a really good job.

It was fairly easy to submit a claim online and to get the service with AHS. The tech that came out was very professional and timely. He called before he came, told me what my options were with respect to rekeying the home and he was in and out. I was satisfied.

For this claim, I had a response right away. As soon as I called AHS about my garage door, they gave me the phone number for who to contact. A few seconds before I called the contractor, they already got the contract. We made an appointment for the following day and the tech was very prompt and respectful. He explained to me and my husband what was going on about the garage door.

The technician was on time. Half of the four-prong outlet was not working and he fixed everything without any troubles. It was good that it got fixed because our security camera’s connected to that. I was very happy with this particular call-out. I've had a few different claims with American Home Shield and on this particular claim, everything went really well and it was covered. American Home Shield sometimes doesn't cover some things that you think would be covered and sometimes they can take a while to get somebody out to your house, especially during covid. Sometimes, it was three to four weeks before somebody could come out. But it's worth the money and the security of not having to come up with big lump sums of money when things go out.

I've been with American Home Shield for a while. And they are easy to work with when I call in or I do it online. And it works pretty good. My condensing unit was frozen. And it was nearing when I needed to replace the filter, so I replaced it. The fan still turned on, but it wasn't getting any cooling, where the day temperature was climbing up and it's in the summer. It was getting hot downstairs, so we called American Home Shield. From what the contractor determined they were there was that a capacitor was bad. And they said that that probably happened as a result of it freezing.

AHS is a blanket of protection and I've never needed the warranty until I had a garbage disposal that wasn't running. And seeing that the garbage disposal's cost, it basically paid for itself. For this claim, the tech called me at first and did a consultation. I told him what it was doing and what I was trying to do to fix it. I tried the reset button and to pump a little Allen wrench underneath and spin. All that worked initially, but then all of a sudden, all that stopped and nothing would work.

The AC wasn't working well. It turned out that it was low on Freon, but American Home Shield only covers until a certain gallon of Freon. The AC unit was old, so we decided not to go on with fixing it and we bought another one. We are not really happy that nothing was covered but the claims process was easy to do.

AHS has been great so far. The tech that came out for our AC was very nice and explained everything. He had to come back the next day because he didn't have the part that was needed. But he was able to fix the system enough where it would work while we were getting the part. So he effectively fixed it the same day, but then came back for a permanent fix the next. So far, so good.

Mr. Appliance came out, and they were very professional. They were really good, but Home Shield knew off the bat, “Hey, these people won't be able to fix it. They're not licensed to do it.” They told me about it prior. They keep scheduling people, and those people keep either not being able to fix it or they keep canceling last minute or not showing up. My fridge has been out of commission for over two weeks now, and I've been on the phone with the warranty company every day trying to figure it out and get it squared away.

A contractor came out for a plumbing leaking underneath my sink. The first time, they had to change the disposal but the problem didn't go away. We even called them back and they said they fixed it but to call them back if it's not. The only thing was they did not give me any receipt. But I was happy because American Home Shield answered my call really quickly. They took care of it. I also told them not to charge me until the people came. They said okay and that was what happened. American Home Shield is really good especially right now. I like to deal with them. Last year, they took care of my AC. I’ve been with them for a long time and my daughters had them too.

So far, I've used AHS once and it's been seamless. The AC went out and it was during the heatwave. I called the 800 number. The guy I talked to was really helpful. We figured out which kind of person cause I wasn't sure if it was an electronic issue as in like the wire or if it was the box. He let me know, "I can't put both under the same ticket." He said, "If we send out an air conditioning guy, he's probably gonna know whether or not it's the wiring or the box." I said, "Okay, cool." Then we were good to go.

Mike from A-1 Plumbing is the best plumber in the entire world. When we first bought our house, there was a gas line issue and he replaced our whole gas line. Ever since then, I only work with him. My garbage disposal was leaking and he literally called and told me that he was doing something for somebody else. But he promised he would make it out here today. He showed up with the garbage disposal and he was here for less than 15 minutes. Everything was fixed and dried up and perfect. We've had zero issues since. We've used A-1 Plumbing three times since moving in here and every time, it's been the same experience. It’s phenomenal. American Home Shield does great with covering all that.

I had a great experience with American Home Shield and when the air conditioner repair guys came out, they were a little bit early. But that was fine because it was hot. They were on time and they were fast. They replaced the motor and either the condenser or the capacitor because the unit outside stopped working. It was making noise and the fan wasn't even rotating. Since the repair, the AC is even better than it was working before. So, it's cooling better in the house. The claims process with AHS was very easy, fast, efficient and there was no stress. I belonged to another company before and they have a list of everything they cover. So when you call them about that, they would only cover it if this or if that. I like that AHS covers what they say they're going to cover without any fine print or guesswork.

We had a leaky freezer, and I came out that morning and our kitchen was flooded. I cleaned it up and called American Home Shield. They got us hooked up with a service right away, which was awesome. I called the company and they said they would out in over a week, which was a problem. I was emptying buckets every 20 minutes and we needed somebody to come out so we’re not up all night. So, AHS hooked us up with another company and the man I spoke with assured me. He put me on hold for a long time, and he said that he called the company. He made sure that they could come out today and that they already had me assigned to a person taking care of everything. So, I thanked him and called the company. Not only could they not come out that day, they said no one ever called them from AHS. I thought he was being dishonest with me, which was frustrating. So, I called AHS again.

Delta Electric came back and forth to my home for about three months to solve the problem. But, never solved the problem. Then, they left the problem to be worse. They were all in my switch boxes clicking on and off. AHS kept telling me that they couldn't find one for me. So, I kept calling and questioning that and letting them know how Delta left me and the fix that I was in. There was another company that came out. But they didn't solve the problem either. But when Bradley Electric came, the tech did a wonderful job. He came in knowing exactly what he was doing and knew what the problem was. Bradley Electric did not have to go in there once. He came in and looked at the switch. Then even had a dummy switch up in there. He installed what was needed and took care of the job. He did an excellent job and was very professional.

An outlet in the back wasn't working and a breaker kept tripping. AHS sent out a tech and he went right to them. Once he saw everything, he replaced them and was pretty much gone. He did it really good. I would suggest for others to get AHS, too. It's a good peace of mind knowing that you have somebody coming to fix stuff that ain't trying to rip you off.

Go online and then pick whatever your issue is. And then, American Home Shield links you up with somebody. Or they outsource it if they don't have anybody with them like that. I had a stoppage in my kitchen sink. The stoppage was deep within the drain, not necessarily the pipes, right up under the sink. And the tech was very professional about it. He gave me tips and things on how to prevent it in the future. Everything went smoothly. If the insurance is covered, then you get reimbursed for it. AHS pretty much lets you know everything upfront. Read the contract so you know exactly what's covered, so that you know what they cover and what you have to pay for if something goes wrong.

A contractor needed to come out for a capacitor in the AC. After the repair, my AC started working so I'm happy. However, with AHS, sometimes you have to wait a little bit to get seen.

There was a water leak from the faucet in the kitchen. NW Sundance came out and fixed it. It was internal in the faucet mechanism. We had a new one available that we purchased before they came out. I was thinking that was gonna be the case, and it was. They replaced the faucet and everything went well. They did a good job. I was happy with Sundance. As far as AHS, they were real professional.

I’ve had the air conditioner go bad and the techs were able to fix it without any problems. I’ve also had my garbage disposal break and had it fixed really quickly. Then, I had an issue with my hot water heater and had it done within 24 hours. I really liked that service and it was very quick. The techs also explained everything to me. When I submitted my claim for that, the service representative I got was able to go over my contract to see if I’m within the criteria, then within about 10 to 15 minutes, I got a quote. After that, they assigned me somebody and I got an email.

When the water wasn't draining in the dishwasher, I filed a claim online and then the contractor called me. They asked me what exactly the problem and we scheduled their arrival. The service and the communication were great. Now, the dishwasher is working. It was a good experience.

AHS's website worked fine. The contractor for my rekey did a great job. I showed the tech all the locks and he told me what he was gonna do. I presented a couple of problems with two of the locks where they were broken and he placed them on site. He had me go around, check all the locks and make sure everything was good before he left. I'd recommend AHS at least for rekeying services. It provides me a bit of peace of mind.

American Home Shield's claims process could get very frustrating. There's a part of it that's all automated and I've just about pulled my hair out the last time I had to deal with it. I wanted to talk to somebody and it was very difficult to navigate that because I had the same issue with the same handler in May. I couldn't remember the date they came out to service it with the same kind of issue and I wanted to know if this was still under the same contract because if it was, I shouldn't be paying for it. But it was too long from the time I had the service and I couldn't talk to anybody about it. I just had a simple question and it was hard to get through to somebody. So if you have something else besides the options that are there, trying is very hard.

My refrigerator wasn't getting cold at all so I submitted a claim with AHS. The tech said it was the motherboard. He changed it. He called and said to give it a few days and the icemaker should start working. But, the icemaker never started working. It's in a locked position. I couldn’t find a number to call them back. I kept calling people and they told me they couldn't find my contract number. I said, “They were just out here, ma'am.” But the techs were very professional, came in, were very clean and cleaned up behind themselves. It was a great experience.

The bottom half of my fridge would freeze and the top half was room temperature. The contractor got back with me the same day I submitted the claim through American Home Shield and we scheduled an appointment. The technician came and put in the new fan for the fridge. He was here for 30 minutes. AHS has been helpful in the way that they work with every appliance in my house.

The tech was professional. Such a gentleman, in and out. He just fixed what the problem was. My garbage disposal wasn’t working. So, he tried taking it apart, fixing it, working it. It still wouldn’t work. So, he said I needed a new one. And then he put a new one in, and that was that. I can't believe it. He was just so clean afterwards, cleaned up everything. But he struggled to get that thing working. He was just so good. Everything's perfect now. That was the best company. I like American Home Shield. That's why I'm with them.

One of the burners on our range burned out, so I made a call. It was a Friday afternoon and American Home Shield managed to schedule someone on Monday morning. I was very impressed, and it was very professional. The tech was quick. He diagnosed what it was and fixed it right away, so I was happy. American Home Shield is very fast and it's worry-free too. It depends on your coverage, but if it's all covered, you just have to pay the deductible you set if something goes wrong with your appliance, plumbing or electrical. I highly recommend people to have it.

The electrician who came for a GFCI switch that wasn't tripping got to the property early. He was knowledgeable. It took him probably 20 minutes and it was all done. Typically, if something is wrong, it can be cheaper to fix it through a home warranty versus having to take care of it all on your own. But I wish some things were under warranty, especially when you have the highest level of coverage of the warranty. In all the new homes, they have electronic dampers. The hard part about it is out of that same house, we had two electronic dampers go out. They’re not cheap. They’re about $1,400. The first one, when we put it in, we had a contractor come out because we figured it would be under warranty. It’s just an electronic motor but it’s not covered. I’m not sure if any of the home warranty companies cover it, but at least American Home Shield did not.

It was a little frustrating when I submitted a claim with AHS because I had a service company and they were gonna terminate their agreement with American Home Shield. These guys have been out to try to fix our air conditioner many times. I rang AHS and I made them aware of that. I got somebody within AHS on the marketing side who said, “I’ll call that company right now and verify that.” And the company told them, “We cancelled the arrangement with you guys. We don't want to deal with you anymore.” AHS said to me, "We're going to allocate Atlanta Air.” From the start to the finish, Atlanta Air has been extraordinary. Nothing's too much trouble and from that point on so has American Home Shield.

We've utilized American Home Shield twice and in each case, the personnel has been quick to respond, polite, and friendly. The first time was an electrical problem, and it was a bad circuit breaker. The second time, our dishwasher wasn't working when we called, but when the repairman came out, it was working. He put a tester on and it didn't indicate any particular issues. Since the dishwasher was working, there wasn't a whole lot he could do, except suggest a remedy if our dishwasher did the issue again.

When my pipe started leaking, the guy American Home Shield sent just had to cap something off, something I didn't realize that was on the house. He explained how it leaked. It was a $15 fix, and I had to pay a $100 for the deductible. Apart from that, he was fine. He was up here locally. The company is far away by their address, but luckily, the person lived close to me. Where I live at is rural. It's a lot of traffic, and I want to take that in consideration and make sure someone's in my vicinity, so they won't have to travel far.

Every time that I do call AHS to get something fixed, the contractors come down on a timely manner and they have great service, or they answer all my questions. So they've been great, so far. When the tech came out for the AC, he helped a lot. He gave me a lot of information on further things you could do to make it better.

The gentleman that showed up knew exactly what to fix and did it quickly, so I have no issues with him. American Home Shield's service has been so far, so good.

We had a leak in the bathtub that the repairman addressed for us. He was very cordial and professional. He listened to my take on the issue, explored that, identified that that wasn't the issue and adjusted it. It was awesome. Overall, AHS has been great. I really appreciate the support and the professionalism.

I called American Home Shield and said that my refrigerator in the main kitchen was broken. No one came to fix it so I had to go in debt and buy a new refrigerator. I was upset that I thought I would just buy it and not get upset. I have severe anxiety and panic attacks, which was why I didn't want to get upset. The house is very long and large so there is one air conditioner and one heating system on one side of the side as well as on the other side. The air conditioner broke and the contractor wouldn’t come and fix it. So, I got a new air conditioner and a new furnace. This was the one on the other side and not the one that the contractor fixed a few days ago.

It was my first time using AHS. When I submitted a claim, one email said to call to schedule, but then one said that it would be rescheduled. So I just went by the email. I called the gentleman and the company. They didn’t respond. I called back AHS, and then AHS said they’d sent them an email. As soon as they sent the email to the company, they immediately responded. What was so good about it is that, normally, the guy said it would take almost a week to two weeks to get a response because it was all booked. But the technician lived in an area where I was at and he was able to come the same day.

I put in a work order to get my air conditioner vent fixed, and a technician come over and patched them up. The ductwork of the unit under the house, one of the hangers broke and shifted it down. It came loose from the unit under the house. All of the air was blowing under the house, but he taped it up. That’s only a temporary fix. He said he had to turn in paperwork to see if we can get approved by American Home Shield to get it fixed. The guy was nice. Most of the guys that I talked to were nice too. A lady come in and was prompt and professional. My main concern is we need to get that ductwork fixed because if the units continue to run, they won't turn off. I’m afraid that if they get too hot and they start to burn them out, they might get my house on fire.

A company came out to deliver our microwave. Two guys came in a large truck. At first, they said they were trying to figure out if they were supposed to install the microwave. I told them what I was told. Before they came out, I was told that they do not install so I would have to call American Home Shield when the microwave was delivered so that they could then could set up someone to come and install it. The two guys took out the old microwave and left the other one there in the box.

We were having a leak in our shower that was going down into the garage and it was great dealing with the contractor. The repair guy fixed the problem and he made additional suggestions of what we needed to do for the long-term.

I called American Home Shield for the dryer on my washing machine and they got right on it. They got me a representative and a week later, the contractor was here because there was some sickness with the company. They had to order the part and they sent me an email saying that the part service was doing that. Then they came back and repaired it last week. Communication was great. Overall, I'm happy with American Home Shield. It's worth it.

The air conditioner fan on the outside of the house quit working. So, the whole unit was making a weird noise and was getting hot. I made a claim on Friday and right away, AHS gave me the people that were going to come out and do it. The techs came out Monday they did a wonderful job. They found the problem was a sensor and they had it offhand. They fixed it right away. If you're buying a home, get Home Shield because it's a lifesaver.

The garage door wouldn't open. The issue was the GFCI switch. We had a storm and the tech said that sometimes it gets damp, and it flips the switch. So all he had to do is come in, hit that little button, and it worked. He was there all of 30 seconds. He was very nice. He came out on a Sunday. He was great. The claims process with AHS was pretty seamless and so easy.

I have good and bad experiences with American Home Shield but overall, it's good. Recently, a technician came to repair the dryer. In the beginning, he said the door was out of whack. He said he fixed it but it never worked. I waited for two and a half months to get it repaired. But it wasn't the door, it was the motor. The second time, he was able to repair it. He was helpful.

Our air conditioner would turn off and it wouldn't go back on for quite some time. By the time that the contractor was able to come out, it had started up again. They told us that since it had started up, they couldn't tell us what was wrong with it. This went on for about a whole month where it would be working and then all of a sudden, it would quit. It was 113 degrees here, so it was a nightmare. When it went out, it would take at least three to four days before we could get somebody to come out. So that was a long time without air conditioning. We were dissatisfied because we couldn't get people out here in a timely manner. The contractor came out about three times and each time, the air conditioner was working. Then we were told that we needed to replace the air conditioner, and that was what we did.

Had AHS for close to a year. First service call was to fix a dishwasher.... after 2 months of no fix (provider disappeared and AHS did not want to get another one) I decided to cancel my AHS warranty and requested a refund for not meeting the contract. Not only did they decline, but they kept charging me after cancellation. Get ready for hours on end on the phone with them. All the positive reviews out there are websites created by them. Huge scam.

I have rentals and I use American Home Shield for them. Recently, the heating element in the oven at one of my tenant's had a problem and the guy that AHS sent out fixed it. The tenant came home that evening, used the oven, and was satisfied. Everything was happy go lucky. When we bought some of the rentals, the sellers gave us a year with some of these other people and they were a joke compared to American Home Shield.

American Home Shield has a nice online tool that you can get in to and everything is pretty much selectable so it's easy to use. Recently, I had a broken ice machine. The first time, we did a phone service call with the contractor. They connected to my phone, told me to turn on my camera then look inside the fridge with the camera. They diagnosed it that way, which was kind of new to me, but they got it right. About a week and a half later, they came and replaced the part, and it was an entire ice machine. The biggest benefit of having American Home Shield is it does save you money on the larger items, but only the larger items. For my ice machine, it probably was around 500 bucks but if I had bought the parts myself, I could've done it for 200. I've been paying a monthly service fee for nine years and used American Home Shield twice. I've lost more money but I have the peace of mind of knowing I'm covered. If my air conditioning goes out, that's a different matter.

My furnace stopped blowing out cold air. I did a claim on the American Home Shield website. This is my fourth claim with them and it's been straightforward each time. I was sent a picture of the technician that was coming out and I was given a phone number contact as well. The contractor actually reaches out to me. The technician was very professional. He troubleshot the furnace and he showed me the coils on the furnace were leaking so that was causing the drip pan to fill up with water and in turn causing the AC to shut down. The repair was critical to our home because the AC unit is on the middle floor and we live in Georgia. Summertime with the AC unit out is no fun. Overall, it's been a great experience. I recommend American Home Shield. It's been worth the money.

I researched home warranties and went with American Home Shield based on what was offered and it wasn’t extra for that stuff. The washer and dryer were extra for some companies. The roof might have been extra too. The fact that those were in American Home Shield's plan was more appealing to me. When I put in a service request, they gave a prompt response and I wasn’t on hold for a long time. No matter who I call, they answer my questions. The follow-up to see how the service went is also good.

I thought that the blowing fan for the air conditioner may have been arcing as I smelled a burned smell. The tech that came didn't find any problems and showed me pictures of upstairs. The fan and the air conditioner were running fine. It was just maybe my imagination that I smelled something in the duct. I have had a few call-outs and everybody that American Home Shield sent has been great.

Someone contacted me not too far after my request then I had an evaluation done for the AC. It went well.

I've never had problems with AHS except when it came to my hot water heater. The issue was the brand and trying to find the parts for it was ridiculous. They don't make them anymore. But they stayed on it and they found a company that actually had the parts. They brought somebody in from the Bay Area and had it taken care of. I haven’t had a problem with it since. AHS has been really good with my claims and they've been absolutely wonderful. The warranty saved me a product with me having one.

The tech that AG Appliance Repair sent out for the washing machine was very professional. I got a call saying that he was going to be there at a certain time and he came earlier. He fixed the door lock and he did it within 10 minutes. Also, he had me take a video of the problem and the serial number in advance so he already had that information before he got here, which was good. The only thing that I've had trouble with AHS is that sometimes, I talk to people who I can't understand. It's hard to understand the accent and there's also a delay in the communication.

My claim experience with AHS went as well as it could have. I had a quick little chat with somebody to set up an appointment, and then they had somebody come out and do the work. The young tech who came out did a great job. I’d recommend AHS.

The Freon was leaking out for our recent claim with AHS. The house wasn't cooling like it was supposed to. They said that it needed to be replaced ‘cause the unit is 17 plus years old. I've had work on the furnace also. They said, “If we put Freon in and replace some coil, you'd probably have to fix something else down the line. If you keep fixing something, you end up needing to buy a whole new unit. You're wasting money fixing it. Get a new unit and keep going.” They have installed the new unit. I just got to figure out that fancy electronic temperature thingy and I'll be fine. However, sometimes AHS could be a little frustrating. Even though they say they're 24/7, they can't be because companies closed on Saturdays and Sundays, too. They should say they're open Monday through Friday and they'll take messages and somebody will get back to us on Monday morning.

AHS has been very helpful with the recent series of things I've had go wrong. I tried to get my refrigerator fixed. They discovered in their coming out that it wasn't redeemable, so they gave me the option of getting a new one. But I also discovered, because of that, that I had a leak in my valve that they all were also able to fix. But he had to cut a bigger hole in the wall to put the new valve in. He had checked on the spot with me while he was doing that, that there was going to be a follow-up carpentry work done. But I've never heard from anybody since. So that's the only thing. Overall, I'm satisfied. I've only had one instance where one of the people AHS sent me was not a good person, and we had to go another route and that was a little bit time-consuming. But overall, most of the people that have been contracted with have come through.

My microwave was not working. The tech that was sent knew what was wrong with it and fixed it. With American Home Shield, I like that I can call and somebody comes out. Give it a try.

I had an excellent experience with the service tech. One part wasn't available so my refrigerator had to be replaced. Other than that, he was able to complete the rest of the items that I had on my service request. One thing was disappointing though as the refrigerator that was recommended was not available in my area. This meant if I was gonna get a replacement, I wouldn't have anything left for a refrigerator 'cause I had to add cash to the purchase. So, I purchased another refrigerator and now everything is working excellently. I'm very pleased with AHS. Having the warranty reduces stress, knowing that there’s a professional to address my home servicing needs.

We used AHS for an air conditioner that wasn't functioning properly. The filter was clogged and causing an issue. So it was a simple fix. Recently, we had a claim for a dryer that wasn't getting hot. A spark plug had to be changed up. My husband was here when the contractor came and he said he had no issues with them. It's been very easy to submit our claims online. For our air conditioner claim, the contractor came out the next day after we submitted the claim. With our dryer claim, it took about five days to get a serviceman here. It wasn't an issue, but if it was longer than that, it would have been a problem. Overall, AHS is a good service.

The heater was running but the fan wasn’t spinning, and I called American Home Shield and told them that it wasn’t working. The lady I talked to said I needed to pay the $100 service call and that they would schedule with Air Max. We called Air Max to see when somebody would be coming and they said the tech would be there at 8:00 in the morning and he was. He was on time. He was good, very professional and seemed to know what he was doing. It didn't take him very long to get the air fixed. The air is cold now and it’s great. AHS is a good deal. Things were quickly taken care of.

The first time that High Priority Plumbing came out, the guy was rushing the thing. I knew it was the pipes that run between the joist of the ceiling on the second level. But he said it was the furnace, which was all the way up in the attic, which was all the way to the side of the house. The AC guy came out. He looked at it and said the same thing, it was plumbing. So then, the second plumber guy came. He cut open the ceiling, looked up in there, and said he didn't see anything. But he took the pictures, and he see how my sheetrock is turning colors, running along the pipeline. He said that the condensation from the inside of the house is going up on the roof, which is crazy because it's running along the pattern of the joist where the pipes are in. I'm just waiting for the sheetrock to fall in, just to see what happens.

I moved out of state and I have the home warranty on the house because I don't know anything about it. And we had to rekey all the doors. The contractor reconfirmed the appointment, let me know when they were 20 minutes out. And I had to put on a doorknob because something was wrong with something. So, they did that and rekeyed so all my keys match now. They were so efficient and they were good people. Scott out of Battle Creek was a really nice guy.

It was a little bit hard to submit the request with AHS, I had to do it through a chat. I don't know if they have an option to where I can just use the website to submit it, but it wouldn't take me through to submit a request online. But everything went great with the claim. It was very quick. It was an easy fix. The tech knew exactly what was going on. He coordinated ahead of time and let me know when he was coming. He was here as scheduled and it worked out well.

We used to have American Home Shield some years ago and I like it so I signed up again. My recent claim with them was with my water heater. It wasn't warming the water. The pilot didn’t wanna turn on. The serviceman came and fixed it, and it’s okay now. He explained everything including what the problem was.

If my wife took a shower, and then I took a shower after her, the water would begin to get cold. And we don't take long showers. I went down and looked at it, it's a 50-gallon water heater. There's no way that we should have been running out of water. So, we called American Home Shield, the contractor came out and looked at it and it turned out it's an electric water heater. There's an upper element and a lower element. And according to what the tech said, it looked like the upper element had been replaced with a different element and the lower element had been unhooked. In other words, the wires going to it had been removed so that it was not working. He said, "Well, I'm not gonna mess with it because I don't know why it was unhooked in the first place. I'll make my report and recommend that it be replaced."

The washing machine broke and water was coming out of it. I did a claim all online and it was simple. A tech did a quick fix so the washing machine wouldn’t spill anymore. But he wanted to replace a part so he had to order it. That took about a month and a half. The tech was quick. When the part came, he put it in and fixed the washing machine. It hasn’t had a problem since.

I was with American Home Shield for a year in Spring, Texas. When my husband passed away, I moved to Weatherford with my family, and I called them once I got moved in and restarted my policy. I have always been very pleased with them. They have always helped me when I really needed help, and I haven't had one bad experience. Submitting a claim is very easy for me, and recently, I had an AC guy come out and fix my unit. He was perfect. He also told me what to do to prevent the issue in the future.

The claims process was pretty quick and easy. The contractor was real good about telling me when they were gonna come, and they got the job done. AHS is a good value for the money. They respond pretty quickly. It's a good service.

I wasn't getting any air coming out of my air conditioner or heat vent to their upstairs and I didn't know the reason why. I wanted to have them checked and see what it was. When I signed in, the website asked me where to submit a work order. I submitted and told them what it was. This time, it was for the air conditioner. And it asked for different things, what's wrong with it or said other. And I put in other and wrote in what I needed. And then they ordered it. American Home Shield wrote to me and told me that it would be Choice Plumbing & Heating and that they would call me as to when they would be able to come out here and do the job, and then they did and Choice Plumbing & Heating called me. The tech was very friendly and helpful. Unfortunately, what I needed done wasn't covered by my warranty. He let me know that and he felt bad about not being allowed to fix the problem. I told him, "Well, that's not your fault. It is what it is."

The plumbers came because we had a water leakage in our second floor of our new home. It was the result of a plugged drain and the air conditioner condensation was leaking in there. The drain backed up and flooded my upstairs. The techs were very professional and courteous. I’ll continue to use them to be my preferred service company for any future needs.

There's an auger in the ice maker door that when it turns, the ice comes down through the chute. The bar that the auger turns on had sunk down and it wasn't reaching it anymore. A tech came and ordered a new part. It came the next weekend and the tech came back. He fixed the door that we didn't realize needed fixing. When you open them so far, it would drop and swing back. We just thought that’s the way it's supposed to be. The tech did an excellent job and things are nice now because we can open the door and it does not swing back with force.

Royal Flush did a good job. I wish it would have been a little bit faster coming out, but I know that they're busy right now. So I was just happy that they came when they were supposed to. The tech replaced the capacitor. Everything's working well. Also, he had recommended me by doing a compressor saver, and I added that at my cost.

My unit was trying to go on but wouldn't. I did a claim online and it was easy to get around American Home Shield's website. A-1 Quality Care did an amazing job. I worked with them before so I was in their files. They called to schedule an appointment and they kept in contact with updates on the day that a guy was coming out. They said there were two different things that were not working properly. American Home Shield is very communicative and thorough. I've told many people that I've tried a few different home warranty services over the years and I would only recommend American Home Shield.

The Seabreez is horrible and I cannot stand them. The Working Class is the best. We had them since to do the ductwork and they wanted a second opinion. Then Kravets was another horrible company that came out and said that a large animal like a raccoon had torn up my ductwork, which never happened. Then Valley Comfort Air and Heating came out and did a wonderful job. Just if anything, I only want Working Class or the Valley to come out to my house if there are any repairs.

We’ve used American Home Shield twice. The first time, our hot water heater went, and they came out and replaced that. It also needed an addendum to what we had before because of coding. So they put that in. And there was a little confusion there because it was a couple of days delayed, because we didn't get an email notice saying that it would cost a bit more. A few days, the plumber was like, “Oh, we’ll get in touch.” And then I haven’t heard anything. And he was like, “Oh, I was waiting for you.” So it was delayed by a few days, which was a bit of a pain, because our current hot water heater was leaking. But it was taken care of.

There was something wrong with the fan in the dining room. The lightbulb exploded and it tripped the breaker. We kept trying to reset the breaker but it wouldn't reset. My wife set up a service request and American Home Shield told her to leave the breaker panel off and electricians will come out and look at it. The electricians were good. They checked the breaker panel and reset the breaker. They said there was probably something faulty with the lightbulb. The circuit that it's on had got a lot on it and was pretty much on overload, which was why when it shorted out at the light bulb, it probably tripped the breaker. Things seem to be working fine now and we haven't had an issue since the repair. I highly recommend American Home Shield because we've used them several times since we purchased our home a few months ago.

I've had to use AHS' services once, and it was painless. But it would be good know what to expect after you make the call. They give you a number then you just kind of sit there, not knowing what's going to happen next. The next day, I got an email and a call from the contractor and that's when I knew everything was rocking and rolling. The contractor kept communicating with me and scheduled the visit properly. Their plumber came out and took care of the problem. He was professional as a plumber can get.

Recently, the AC wouldn't get cooler than 80 degrees in the house. It was just low on Freon and the tech added it in there. Then when my refrigerator went out, American Home Shield helped with the replacement cost. It's definitely worth having it.

American Home Shield tries to go out of their way not to cover things. The hose bibs where you connect your hose to the house were leaking. They sent someone out and one of the hose bibs, they were going to cover. Another one, they weren't going to cover because it had an additional connection to it. We ended up going back and forth. Even though the contractor came out and documented everything and I had to provide photographs that showed that the pipe came out of the house, American Home Shield still wouldn't cover it. They wanted me to pay for another contractor to come out for another $125 fee so I just worked with the original contractor and paid them. I let them replace the first one that cost me $125 fee and instead of paying $195 to fix the second one, the contractor agreed to do it for the same $125 that I would have had to call someone else out.

The AC was not cooling and there was a leak in the coil. I made a claim with AHS and I was very unhappy with my experience. They assigned us three different companies. The first company that they assigned us to, I had no issues and things went pretty smoothly with them. The guy came out, looked at my unit, and said that his company doesn't fix the kind of unit that I have. So, American Home Shield assigned it to another contractor. But I’ve called the second company that they assigned us to plenty of times and left a message, and they never returned the call. We spent five days on that and it was getting hot. So I called American Home Shield back and they said I had to wait for the appropriate time. First, they told me that the contractor had 24 hours to contact me. Then I called them back and they said it was 48 hours. And when we called again, they said it was 72 hours.

The AC broke down. American Home Shield sent someone out and so the claim got approved. I'm just waiting for the part to come so I can get it fixed. I need the process to move along because it's hot as hell in the house. Nonetheless, having American Home Shield is saving me some money. I don't have to be out thousands of dollars.

I was traveling and when I came home, my AC was not working. I called American Home Shield and got someone out pretty quickly. They got working on it. It was about a week that I was out of air. But they had to get the part, and that's understandable. Once they got the part, everything worked out well. I did have to have a refrigerator replaced. I have been out of a refrigerator since a year and a half. I was also traveling but I still think that was too long, coming back and forth and getting a person to come in and look at it.