American Home Shield Reviews

On my recent appliance claim to American Home Shield, I got a new washing machine. The contractor who came was good. He checked my machine and said he needed to order a part. They couldn't order the part so I got a new washing machine. American Home Shield's service is good. The only thing was I had to call them to submit the claim so I could override because it has like an automatic request when you submit the claim. My washing machine broke at the end of September. When I went to put the claim in, it was saying they couldn't come until October 12, but I called and I was able to get somebody out the next day.

I filed my first claim with American Home Shield when one of the zones was not working on my AC. I did it online and it went real smooth. I got a call within 12 hours of me submitting the claim. There were no issues with the technician at all. He called and was right on time. He was done within 45 minutes.

There was a loud noise coming from the refrigerator. The contractor that was sent out was very efficient and did a great job. He was able to fix it while he was here. It was scheduled quickly and he was on time. That was a big deal.

AHS is great. I had several different companies in the past, but this is the best I had since buying them. My experience with the refrigerator was easy and fast. I had to wait for the part but nobody can do anything about it with everything going on. The last claim was for my air conditioning. The air handler was bad so it had to be replaced. May Heating and Air said my part was $1,500 because they have to remodify the duct system and then AHS will take care of the air handler, labor, and the freon. But I had another company come fix it, and they charged me only $500 on the labor. I just had to buy the air handler for $698, which comes with a five-year warranty but they give you a 10-year if you fill out a paperwork. Since I didn't go through American Home Shield, I was going to call them and see if I couldn't submit what I actually paid the other people because it's cheaper for me to go that route than to pay $1,500 and American Home Shield pay for the actual unit itself, the labor, and the freon.

I had quite a few recent experiences with Home Shield. I just bought a new home and they sent out Realty Rekey for a service request. The guy came in and did exactly what I needed. He rekeyed three locks and one of them had an automatic push-button thing. He did good. This is not my first Home Shield. I had them at my other house.

It was a good experience with American Home Shield. The person that came was a good one. He pointed out some other stuff that was wrong.

American Home Shield is something we decided to have. I was a Realtor for a brief amount of time and a long time ago at our first home, a year of American Home Shield did come with our home purchase. Our home was getting older, so we decided to go ahead and add it to this one. Submitting a claim was extremely simple. Our refrigerator wasn’t cooling. Then, there were a few things out of it, but they were nothing major. It was an extra refrigerator that we had to keep drinks and things. I called American Home Shield, they sent somebody out and he had the problem fixed in 30 minutes.

The contractor was excellent. They were very thorough and they were able to repair the clogged line off of our furnace and got it back working. It went very well and it's been working great.

American Home Shield gets the job done but it takes a while before they get the issue fixed. The contractors look at the issue and they’ll say, “I cannot fix it. I have to come back. I have to get the parts.” It happened twice already. Some companies, sometimes they come back the next day or they are gonna able to finish it in one day. But with American Home Shield, sometimes it takes days before it gets done. How about if we have a 24 hour service emergency?

Using American home Shield is painless. Submitting claims is easy as cake. We had a broken sink pipe and after their tech came to do the repair, things have been great.

I had a problem with my water valve on my washing machine. The contractor only had blue handles and what that side needed was a red handle to say that it was hot. He was willing to go to a Lowe's or Home Depot and I was needing to go somewhere, so I told him to just put on what he had. It would have been nice to have that red handle. But he was very nice and good. He cleaned up after himself. I also had an issue with an air conditioner type problem. The guy had to get up in the attic and that came out fine. Overall, they came and fixed the problem in an acceptable time. There weren't any issues or messes. It was a click, in and out, and $75 on my end as the copay. I know it costs more than that to get a plumber out.

The contractor that was sent by American Home Shield was great. He was very knowledgeable, figured out the problem quickly and fixed it. There were three outlets that were not working. One of them was wired incorrectly. When he took it apart, he realized that, and he rewired it correctly. A second one was corroded. It had a lot of dirt. It was shorting it out. He ended up replacing the whole outlet on that one. They're all working as of right now.

Abby Heating & Cooling looked at my HVAC unit to make sure that it was tuned and ready for fall and winter. They also looked at my water heater which had started leaking. AHS had a company come out who did a very good job. The company said that they understood that I'm off that day and that they would try to make it out to my place. They made it out during a time when I was able to fit them and changed the water heater with very little fuss. Home Shield should advertise tune-ups for HVAC systems a little more. Regardless, I would never own a house without having a home warranty company. When we bought our house, we went with the company that was part of the sale. We ended up quickly switching to American Home Shield.

The technician from Absolute Water Heaters came out. He was very professional and it was not the first time that he serviced me. He did the water heater too so he already knew me. I love American Home Shield's service. They did it as fast as they could.

The contractor was a local repair shop and they were good. They were very honest about the repair and what would be the best thing for me to do. They said it would cost too much to repair that washer. I had to get it replaced. I replaced the washer and I'm waiting to get reimbursed by American Home Shield. We've also had our air conditioning looked at and repaired. We've also had our electrical locks. There have been quite a few things ‘cause we’ve had American Home Shield for a long time and we've had nothing but positive experience with having them. We’ve been very happy with having them because it's a layer of protection as a homeowner. We recommend people who are homeowners that they should have it also.

My smoke detector was going off constantly. I called the 1800 number for American Home Shield. I put the claim in first online, and then I followed up because it was on a weekend and I didn't know if they could come out that weekend. I did speak with a claims representative, and I didn't think he was professional. I asked him a couple of questions, and he was a little smart-alecky. When AHS emailed me back, they gave me a number and it was for somebody electrical. It just didn't make sense. I left a message, and then it was a female voice that came on the voicemail. I kinda was thrown off with all that. That was when I made the call to AHS and asked them if it was a legitimate referral. That was when the guy was kind of smart-alecky, and he said, "Yeah, that's them." I said, "Well, can I change?" He said, "No, you can't change." He was kinda short. He had a very strong accent too. He put a bad taste in my mouth.

There was an issue with the garbage disposal which wasn't coming on at all. I made the call to AHS and a guy came out. The company was Sancho Services and he was a really personable guy. He seemed really knowledgeable and confident about the service that he had to perform. He communicated with me very efficiently. He had a helper with him who was also able communicate effectively with me. They completed the job in a minimal amount of time and they were in and out. So, overall, it was a good experience and the garbage disposal's performance since the repair has been what I expected. Submitting the claim with AHS was pretty easy as well and the service worked as they said it would work, so no complaints.

Our pool pump failed and my husband put in a claim with AHS but they didn't send out the claim correctly to the company. My husband had to call back AHS to have them send out the correct information that he pushed a claim through. The company was able to do exactly what we needed them to do once they got the correct information. The contractors called us to let us know that they were on their way and how far they were. They got here on time and once they got here, they went out there and fixed the item. They did what they were supposed to do. My husband was satisfied.

The technicians from A&R Appliance Repair were very good and polite. They both wore masks. They told me exactly what the issue was with my microwave. They ordered a part and it took a while to get. It was about a month but I understood because we ordered furniture too and it took a while for us to get it. Everything is just bad right now.

The control valve on the water heater exploded and I called it in the next morning to American Home Shield. They gave me the number to call. I got a voicemail that didn't have a way for me to leave a message. I turned around and called right back. The adviser I talked to put me on hold and called the company. They assured me somebody would be out that day. About three hours later, the guy called me and he was out in about four hours. He diagnosed it, went and got the parts, and came back about an hour later. He fixed it and everything was good. Also, one very hot summer, the AC compressor locked up and caught the disconnect on fire. The contractor came out and diagnosed it, ordered a new unit and a new outside condenser unit. About two days, they got it here. They came out, put it in and put a new disconnect on it. I would recommend AHS to a friend.

I've had great service from American Home Shield. They've gotten somebody to me right away those few times I've had to call them out. This is considering that we live somewhere where we're not really close to anybody. Most recently, my washer stopped draining and I had to call AHS for them to send a repairman out. I sent my message to AHS on a Saturday and by Monday, their tech was out at our place. He found that the pump had gone out and he repaired it. The washer has been fine since then.

Something was wrong with the faucet in the sink. It was coming loose and wouldn't even turn all the way off, so the water was running. Calling in to file the claim with American Home Shield seemed fine. That's how I had done it in the past when I needed it. American Home Shield told me that the contractor would be calling me. Wade's Plumbing was very prompt in getting back to me and was very respectful of my requests. I'm a person that could be at risk of the virus and they're more than willing to put on like masks.

I claimed two things through American Home Shield. My icemaker in my refrigerator was broken, and the shaft seal on my washer was broken, too. Back in July, my drum cracked on my washer. The tech took like five weeks to get the parts in and get it fixed. It was done about August 8th or so. I was trying to call in because they had replaced the drum, and it was leaking a little bit of water after that about every fifth load. I couldn't get that information to them. I had to put in a claim for my refrigerator, so I wasn't gonna have to pay another deductible. I just put it in as a separate deal, when I feel as though the guy who put the new drum in should have come back and fixed the seal that got screwed up.

Most of the time, my experience with American Home Shield has been good and I've been satisfied. I usually call in my claims. I do it online too but even though I'm semi-familiar with computers, sometimes it's so much easier for me to pick up the phone and do it than it is to get to the computer, sit down, and make an appointment.

I go online and submit a claim then a couple hours or so, American Home Shield will give me a call and let me know what company’s gonna be reaching out to me and schedule the date. I had issues with my AC unit, but it turned out to be a vent that needed to be replaced in the unit in my attic. The contractor was very professional. They answered all the questions we had and told us what we needed to do and how we could prevent things in the future.

The washing machine wasn't going through the cycles. It was good to use the AHS website to file the claim. Then it took about 48 hours for the Martin's Appliance Repair to come out. Their technician was talking in Spanish but he showed me the part that was messed up. Then he contacted American Home Shield about getting an order and it took about a week to get it in. Now, the washing machine would go through the cycles and the clothes were clean.

Dense came in for the hot water heater and they were amazing. They got things taken care of and they did a great job. American Home Shield always helped when I've had problems. They've always been very good about helping. The contract price is reasonable for a homeowner. They've always been very, very good about getting things fixed. They've always been very professional. They are an all-around good company.

AHS gives me peace of mind knowing that I have that insurance. I got to them some time ago and they had to repair my washer. I called over the phone and the reps I talked to were courteous. But the time frame of getting through to them is a problem. Then, the tech came right away and he found out what it was. He said he could repair that and he did that quickly. And I haven't had any problems since.

Our washer wouldn’t spin and drain. I went online and submitted a claim to American Home Shield. That was fine ‘cause trying to reach them on a landline is miserable. I got too many prompts, too much dead time waiting, so I went online. That was our first claim. The other thing was that I called and I asked for my well pump to be included. A gentleman said, “Yeah, I see it here. But I don't know why it's not on the list. You're paying for it.” He was supposed to call me back but he never called me back. Right now, I love the service that Sears gave me. It's American Home Shield that's got me concerned ‘cause I can't communicate and get a follow-up. I would like the members that are paying the monthly bill to have access to some human being to talk to because the same props go to everybody that's not even a member. Being a member doesn't give us any privileges.

The technician from Plumbers Inc. went out of his way to help me and assured me that the water heater would be done as soon as it could be done. I bathed with a bucket and a bowl of water for three weeks. Dealing with insurance and getting the enclosure all rebuilt so they could put the new one in, the technician did me a favor because by the time he took the water heater out, they wanted him to charge me even more money. But we couldn't fix the floor until the old water heater was out and so, it had leaked so bad and mobile homes have crappy wood. Before we put this one in 15 years ago, we put two-by-fours all across the bottom, which was one reason the water heater didn't go falling through the floor. But we had to repair all that. So, I had all that done on my own because it was a nightmare.

American Home Shield was raved about by a friend of mine and she kept saying to me that I need American Home Shield. I finally got them and my very first claim was my refrigerator. They sent this guy out who was terrible but it wasn’t their fault. It took forever for me to get American Home Shield on the phone to tell them I do not want this guy back in my house. So, the guy came back a second time. So much time was wasted and my refrigerator never ever was repaired. In the end, they got a guy that was responsible. He came out and he said it cannot be repaired. AHS was good about processing the credit to go towards the freezer, which was a $12,000 refrigerator, but they gave us three so that was fine.

American Home Shield did an assessment of my airconditioning heating units for winter. The process was simple. The only thing that was confusing is I have two units which I thought were both covered by them, but that's not the case, which is okay. I understand. I had to pay an additional $75 fee for the second unit. The techs that came out were good and thorough. They found that the coil on one of my units is gone and that it either needs to be replaced or the unit needs to be replaced and made a note of that. It's all been good with AHS. They follow their contract well and they're efficiently scheduled.

I had claims for the toilet, which was running uncontrollably, and a gas leak. From the website, I was given an expectation that I will be contacted in the next 24 to 48 hours but AHS actually contacted me the same day. They exceeded that expectation. The plumbing company was great. They replaced the part in the toilet and fixed the gas leak, which definitely lowered my water bill and I'm able to have some functional heat. Greatly satisfied so far.

Everything went well when AHS's contractor ARS Appliance came out for my dishwasher service call. The tech quickly diagnosed the problem, found the source of the leak, and fixed it.

A guy came for the smoke detectors. He changed the batteries and they worked but that wasn't our problem. The problem was for the plumbing but it was intermittent and it didn't happen while he was here. It was a waste of $100 because we didn't know it was the plumbing. We called another guy and he came in. He was a smoke detector specialist. He said it was the plumbing. He fixed it right away and we didn't have to pay him anything.

Home Shield was a recommendation by friends. RG Plumbing & Rooter went to my tenants living there and the plumbing is now doing well. I'm just curious why the premium has gone up quite a bit. Also, one thing I don't feel very happy about is when the air conditioning system was broken, Home Shield said that the contractor could fix it, but I needed to pay $600 because it was using an old Freon that Home Shield doesn't cover. I had to replace the whole system. I'm considering dropping the warranty off.

I called a claim in and the tech was out the next day. The heater wasn't blowing hot air and he had to go get a part. It only took him about 30 minutes. He was very professional.

Updated on 10/16/2020: I wrote a review on 10/11. I received a reply that someone would be willing to help me resolve the issue. I responded, yes, please, and asked how the person would like to connect with me on 10/13. Now, 3 business days later, still no reply. So now I am writing another review to try to get AHS to follow up on the same issue, again. I have been trying for over a month to get some help.

My first issue was that my air conditioner went out. I have medical issues and I was without air and it was 95 degrees for six weeks. American Home Shield finally got it fixed. The air conditioning unit had to be replaced. But it seemed like they had to have several people come and look at it, and they had to discuss it. Then they had to order it. It was six to eight weeks for me sitting in the heat because they didn't wanna let the serviceman fix it. Then the last time the guy from Superb Heating was out, he said it was a gas valve. He knew what was wrong with it and fixed it the same day. I talked to several of the servicemen and they said most of the home warranties were the same. Then I talked to my daughter who has American Shield and she had the same issue with her oven. It took AHS three months to fix it.

My most recent claim with American Home Shield was for a problem with the toilet. At first, I had a hard time doing it online. I finally got the right page and filed it online. The contractor came out. They were very professional. They had called ahead of time to find out what was wrong and gave me information over the phone. They called when they were on their way. There were two of them. They went in, checked it, knew exactly what needed to be done, went directly to work, got it done in a very short time, had me sign for it and advised me if I had any problems to let them know. I was happy with the ordeal.

I called in a claim for a dryer to American Home Shield. They gave me a couple of places with whom they were trying to see if the job at my place could get done. The tech they sent was excellent. So far, the dryer has been working well. Another tech sent by AHS also came out for my refrigerator issue. He was able to fix that as well. Both the techs they sent were very professional. I'm satisfied with AHS and I've given their number to two people so that they can call in to see if they want to try it.

We had two leaky faucets. Prime Plumbing Services fixed one and the second one needed an extra part. We just had to get a replacement faucet and then they installed it. So, both have been fixed and are working great. The plumber was courteous, prompt and seamless. Having American Home Shield makes you feel better that if something goes wrong, they'll take care of it. If we have a problem, I easily book it online and they promptly have someone assigned. Then they come out and rectify whatever the issue is. So far, everything has been good and we've been pleased.

We had a leak in two of our showers. One didn't seem like it was putting out pressure, so we thought there was a slight leak. The technician fixed it, which had something to do with the shower knob so it was an easy fix for him. The other one looked like it was leaking from the wall. When he tried to take it off, he snapped off the showerhead, and then he ended up having to take a big chunk out of our wall and capping it off. The technician was very nice and apologetic about it. It still leaks somewhat, but we just went ahead and put a new nozzle on. Every now and then the showerhead drips water, but it's okay although I would’ve liked for the entire thing to be fixed.

We called up AHS the first time and the guy came out, checked the system. He cleaned out the drain and said it was okay. When I came home about a week or two later, I decided to change the filter on it. Then I noticed water was coming down onto the filter. So I called AHS again and had them send the contractor out again. The second guy that came out found out exactly what the problem was. Then he sent some other guys out who had to completely take out the coils and clean them. But it's working fine now. The three different guys I dealt with were all good. They were very courteous and told me exactly what they were gonna do and how they were gonna do it. They also told me if I had any questions, I had 30 days from the time they fixed it and that I could call them if I had any problems. They’ll come back out and take care of it. Everything was good with them. AHS has been taking care of me pretty good.

Gotta Plumber came and did the sump pump. It wasn't working at all and they replaced it. The technician was very professional and he did it in one day. I also have a claim for the dishwasher and it's not completed yet. The contractor had to order the part. They just called and said the part was in, and they're coming on next Friday. American Home Shield gets things done. I appreciate it and I like it. I tell my friends when they say something's broken, they need to call American Home Shield. They pay that monthly payment and when a tech comes out, it's $75 to file a claim but you get your stuff done.

The garage door would go down halfway and then come right back up. The technician from Flash Garage Door found the problem. The sensors weren’t lined up properly and he came to find out that it was a spider web in front of one of the sensors. When the wind is blowing, the spider web is blowing. So, it’s showing that somebody’s in the way of the garage opener. It was very professional what the technician did and he pointed out some things that I could do to prevent stuff from happening. It was a very good experience with American Home Shield.

Our AC had a leak due to wear and tear. The service was good and North Pulaski Heat & Air met all my expectations. They had to replace the AC. There's no more water leak. American Home Shield has been beneficial whenever I've used it. But hopefully the inspection fee doesn't go up.

AHS's contractor Street Plumbing changed our toilet valve the same day they came. That fixed the issue we had. Everything went okay. Submitting this claim online was easy.

When I submit claims to American Home Shield, I do it online and they call me. I sent one for a garbage disposal failure and it was handled great by their contractor Summit Plumbing. Having this warranty is a good idea for people depending on how handy they are and what risks they wanna take. I have a house that has a lot of complex appliances so AHS's warranty works for me.

Submitting the claim to American Home Shield for the refrigerator was awesome. It was a four-door refrigerator from Samsung and it was a problem refrigerator because it had several air compressors but my freezer wasn't freezing. Sears came out three times and then, a Samsung representative came out because Sears said it was beyond their capability. The refrigerator was replaced and AHS gave me a good price, which was $2800. I decided to get the refrigerator that only has an icemaker and not worry about all the bells and whistles on it. Because the more you get on something, the more trouble you have. So, I went with a $1800 dollar refrigerator instead of a $2800, which is what they gave me though I paid more for the refrigerator I had. It worked out but I had to call the reps several times. They didn’t speak with me as far as keeping me updated.

When I called American Home Shield and talked to them when my air condition water pan was filling up, they were very professional and helpful. I left it up to South Belt AC & Heating when they would come out since they have other clients as well. They came, fixed the problem and thus far, it's been very good.

My recent claim with American Home Shield went well. The contractor came and fixed our AC and now it is working. Last July, my AC went out as well. The contractor was late and not as professional. But it did get fixed. But this guy was perfect. He came the next day and within the timeframe he was gonna come in. I'm satisfied with American Home Shield.

It’s been years now since I've had American Home Shield. I like it because it saves us money. Things are not gonna last forever especially appliances. It's nice to have a backup, somebody that you can call, especially at our age because we are all senior citizens. It helps because there's no one around to help. I really do rely on them.

The contractor was scheduled to come Wednesday to fix my garage but he didn't. He had some kind of an emergency job he had to do. He's coming tomorrow. I called him once for my toilet and everything turned out good. He had to get a new toilet in. He's very nice. I've had a good experience with American Home Shield.

I had a plumbing issue in the bathtub and when I did a claim with AHS, the process was easy and extremely simple. I went online, put the request in, put my account information, and they took it from there. They assigned someone to come out. Then they called us and scheduled the repair. Then they came out and fixed it. All in all, AHS has been fine for me.

The dryer was turning but it wasn’t heating and I used the online system to submit a claim to American Home Shield. There’s an automated system that comes and tells you that they'll reach out to you and also lets you know you could call them. Since it was just a dryer repair, I waited for them to call me and they called the next day. It wasn't a big deal. The contractor, A’s Appliance, was good. They scheduled properly, stuck to their schedule and gave us the courtesy call before they got here. With the COVID stuff, they had mass compliance and was courteous and quick. We liked them. The repair saved us probably three hours of laundry time while we were arranging to get a new machine or getting a repair otherwise.

It's easy to submit a claim to American Home Shield. The only thing is they outsource everything, and so sometimes the language barrier is a little difficult to overcome. But I've never had to escalate it. It just takes a little bit longer than normal just to resolve an issue. Handyman Cooling Service came out on my most recent claim. I had a leak in a faucet. They had to order a part and come back. We've been happy with American Home Shield. We've been with them for a long time.

My washing machine wouldn't spin. I went online to submit a claim to American Home Shield and found their process extremely easy. Their system told me that I can expect their contractor in three to five days. They sent Quick Fix Appliance Service. However, the process took a little longer 'cause they had to order parts and at the time, we had a big storm. Eventually, they put a new electrical board in my washing machine and repaired it. Before that, I had to go to a washeteria. The repair helped greatly. I've been with AHS since 2012 and when I had an issue with them, they rectified it quickly.

I had two contractors. One was for the update of my heating system getting prepared for the winter and the other one was to do a repair of my air conditioner. Both my experiences were fine. However, on the one that was supposed to repair an issue that was malfunctioning, I ended up having to re-call them. They came out on Monday, spent 15 minutes and said I was good. I had to call them back on Wednesday because it wasn't done correctly and I still have the same issue. I'm in the process of waiting on them. When I called Wednesday and got a response, it went through and contacted the service department but I couldn't get an appointment until today, Friday. Needless to say, it's almost 85 degrees in my house which is unbearable especially when it's 88 degrees outside.

We had a refrigerator that went out and one was having a problem with the ice maker, and then the dishwasher. Cooper Appliances came out. The guy was nice. He said there was nothing that could be done with the dishwasher. It was just a bad dishwasher. The refrigerator inside with the ice maker had problems with the ice maker. And it was a constant problem with that brand of refrigerator. They won't fix the ice makers or recall them. And then, they did a quick fix on the refrigerator outside, which wasn't working. But it was something like a starter or some piece on it that starts the compressor. He did a quick fix on that. And then, they said they had to order a part for the refrigerator inside and another part for the one outside.

We had been out of hot water for about two days before Plumb Genius could come out. They came out and they told us what was gonna happen. They needed to put a new hot water tank in, but it was gonna be like eight days till they could put it in. That was not gonna work because we hadn't taken a shower in two days and we weren't gonna go another eight days without a shower. I called AHS and asked them if I could use my plumber. I knew that my plumber could get it done in a quicker fashion and they did. They got it done the next day. They had to bring several things up to code and I paid the $1,600 bill. AHS authorized a $495 payment, which is a poor business dealing for a hot water tank and installation. And I have yet to get my $495. It's been about three weeks. I'm upset with AHS and I was disappointed with the dollar amount that they authorized.

I had heard about AHS from another friend and they were everything I expected to be. My refrigerator was not cooling properly and the ice maker wasn't working. The technician came to check it and told me I had too much in the refrigerator and I need to move some back so it could get some air. I still see a little water on the shelves, but I have no problem with the technician.

When my air conditioner went out, I scheduled my appointment online and paid my deductible. Before the end of the day, American Home Shield had someone contact me to schedule an appointment for them to come out and look at the AC unit. The person they sent was wonderful. He was so professional, very considerate, and quick. He fixed the problem, and the whole thing was a great experience. I've had American Home Shield for eight years now, but I've only made one other claim and I don't have anything negative to say at all. I have recommended to friends, and they're happy too.

When Precision Door came, they were efficient and very professional. My husband dealt with them and he was very pleased. So that was all good. It was easy submitting the claim. I am a Realtor and when I bought the policy for myself, I was told that for X amount of extra money, I can also add to my policy something for the electronics in our house. Whether it was computers or stereo or speakers, it would be covered by the policy if they went out. So I added that to what I ordered. As soon as we moved in, the speakers went out in the house. I called American Home Shield and they said I have to call another number. So I called that number and they said, “Oh, well, this policy doesn't go into enforcement until 30 days after you've lived in the house.” Then I found out that the speakers and the stereo weren't covered at all. So the policy was a waste of money. I should have never bought it in the first place. But it does cover lightning strikes.

After I flush my toilet, it would just keep running. It had been continuously running for a couple of months now because I didn’t know how to fix it, which was making my water bill high. I called and told AHS about it. They called the plumbing company and set up an appointment. Nussbaumer Plumbing came out and I told them what was going on. They fixed it and stopped it from running. Two days later, I had to have AHS send somebody out to check my furnace before I started turning it on, to do a safety check, and that worked out well. The only complaint I have is that for those two visits, it cost me $175, plus my monthly payment that I’ve been paying every month for years. I feel as though that plan, $175, neither one of the companies wasn’t here for an hour. It should be lower. That’s ridiculous for it to be that high. But then I’m glad I have a house plan so if anything goes wrong.

I called American Home Shield for a regular pre-season maintenance. Air-Rite Heating and Cooling called me within 24 hours and I scheduled it. They're always wonderful for me. I would recommend Air-Rite and I would recommend American Home Shield with caution. The representative that helped me with Air-Rite was perfect. But the other representative did not settle anything. They kept talking around the issue. They did not resolve it. It took me nine days to finally get someone who resolved my issue within less than 30 minutes.

For our most recent claim, we had a door to a washer that was broken. The hinge was broken. The claim was easy to submit. We've had Brooks Appliance in the past and they're not our favorite repair person. They're a bit slow about doing the work, or when you tell them what is wrong. They knew exactly before they came what was wrong. And we were like, "Well, you can just order the part." They had us to submit the picture, but they still came out and took two weeks to order the part when I had already explained it and they saw the picture. Also, it took a process for this person to come out. And it took two people to come out and do it. You put the hinge and then the screws. It wasn't a hard process. They were not the best people for a repair. Other than that, the door now works great.

We were getting a reading in our thermostat that the system was not operating. We thought that it was a thermostat issue and I had done all the do-it-yourself things that I was instructed to do on the webpage for the utility company and that didn't seem to solve the problem. So the next thing was to call the American Home Shield to do a service call and they sent a team who was very good. The two fellows were very professional and they were using proper pandemic protocols for masks. They analyzed the problem and took care of it. There was something outside and something inside that needed to be replaced and they replaced them. Then the AC has been running ever since. We continue to be satisfied with the service we get and the value of the contract we signed with American Home Shield. We've told people that we have American Home Shield and we've had a good experience with them.

Affordable Services came out because the washer seemed to not be rinsing out or spinning out the water. A plumber said that my shut-off valves were stuck open but when he did it, it shut off the water. I was trying to figure out about the ventless dryer but the technician said he couldn't look at the vents because I'm in a condo. Then he asked me about the settings and checked it all out. Everything was good. The technician was friendly and very thorough. I’ve lived in the condo for two years and I haven’t ever had it maintained. So, I wanted to make sure that everything was good and the water wasn't stuck open. Everybody I've gotten from American Home Shield is very knowledgeable.

When we purchased the home, our realtor said she was going to get us a home warranty. We've purchased several homes over the years and you get a home warranty but it's completely useless. We rarely used them or when we did use them, we didn't get very good service. I started researching online and American Home Shield, by far, had the best ratings. I told her that I wanted to go with them. We got our first year taken care of then I re-upped again here in September to do another year. We'd definitely recommend them and I've written several reviews and said just that. In fact, I had somebody from American Home Shield write me an email saying that he was very impressed with my review.

I submitted a claim for a refrigerator repair to American Home Shield via their web portal. Their vendor called me to schedule an appointment. The techs sent were good. They evaluated my problem and tried to fix my fridge on the spot. We had to call them back though because the door was not fixed right. They had to reorder a part and come back. AHS and their contractors were responsive and their claim process was easy and smooth.

We've had several deals with AHS and they are very responsive. They say they call within a certain amount of time and they always call. When you first make your claim, they get back to you very quickly. Most recently, one of the ground fault outlets wouldn't reset and we kept trying to reset it. It affected other outlets around the house. The technician came and immediately diagnosed it and determined it was faulty. He replaced it very quickly and did a good job. We also had a refrigerator which is about 14 years old and AHS's contractors came at least two times for it. They also came just recently and repaired the icemaker which they also did a good job and it's working right now. They replaced a faulty kitchen faucet and a couple of years ago, they came in and replaced the coil that had frozen up on our air conditioning unit. It was excellent and it's well worth the money we pay.

I was having issues with a booster pump for the pool. I made claim and I did everything online. That was fine. I got a text later that it had been assigned to a local contractor and it was taken care of within a week. It was good. The contractor was on time and was professional. He got the job done. When I had an air conditioner issue, it was the same thing. American Home Shield assigned the claim to a contractor within a day or so. They were out within a few days and it was fixed. I've been very pleased.

Everything's going perfectly. We haven't had a problem with the AC since Air Creation came out. They did a good job. American Home Shield is worth it. I feel good about the service. But I feel it’s almost now that we have it, everything’s breaking. Each time, I gotta pay $100 and in most cases, I don't know what to do. Right now, our microwave is on the blink. It's ether buy a new microwave or pay $100 for them to come and look at it. I can’t buy the type of microwave we have for $100 and the fix is maybe something simple.

American Home Shield is the best. They're superior, stupendous, and spectacular. I love them and I've been with them for years. The claims process is awesome and fantastic.

Two of technicians from On Time came out and they looked over the plumbing issue. They found out the problem relatively quick and fixed it. I was pleased with how they handled everything. They had their mask and they tried to stay back while they were talking. They backed off when I opened up the door and had a good distance away from me. They did everything they were supposed to do. We’ve used AHS a couple of times now and they've been real good. When I thought the garbage disposal was going out on me, they got somebody lined up to come out here. The only thing I can squawk about is that you pay an arm and a leg for the service calls half the time. The guy who came out for the garbage disposal did a good job but it was a $100 service. You can buy a brand new garbage disposal for that.

The heater was making some odd noises whenever we would turn on the hot tub. It really was concerning to me, so I called Home Shield and talked to them about it. They said that they'd send some folks out to look at it. Platinum Pool Care contacted me shortly thereafter, and then we set up a good time for them to come by to look at my system.

Every call we've had with American Home Shield, two on the AC and one on the toilet, has been top-notch. We had a leak on the tank of the toilet so a guy came in and replaced the bolts and the bushings, tightened it down and got everything done pretty quick. He was really good, very informative, right on time, and got the problem fixed. He was a very easy person to work with. He listened to my problem and took everything into consideration. He was very pleasant and very professional.

I had an air conditioner that was leaking and I called American Home Shield for the claim. Within 24 hours, they had a contractor call me. The technician came out, diagnosed it in a few minutes and fixed it. It was the only time I've ever used AHS and it worked out fine.

My experience with submitting a claim with AHS is okay. But the $100 is a lot for a service call to me. Also, some things aren't covered under there like they should be. For instance, when you're going to get a stopped up toilet, you got to pay for them to lift the toilet from the ground. I don't appreciate that after paying all these years of American Home Shield. It's not the best. But for the most part, they're pretty good. The contractors that came recently for the AC were very professional. He said he checked in the air came on and the heat came on, but when I tried to turn the air conditioner on yesterday, I couldn't get the thermostat to turn off. I might have to put another order in.

Even before the virus, American Home Shield's staffing is horrible. You’d be on the phone for over an hour. And then, I was disappointed in several accounts they had on certain appliances. My daughter had a claim and we were all on the line for over two hours. It was terrible. American Home Shield was gonna pay $600 and something on the claim. But my daughter was gonna have to pay $1,700 dollars. That was crazy. We just had an all-around bad experience and I had actually talked my daughter into taking out the coverage. I've already got another warranty with another company and hopefully, my experience will be better than this.

I submitted a claim with AHS because I have an issue with the bathtub drain. The water doesn't go down. It does, but it takes a really long time. Right when you turn on the shower, it's like filling up already. But I'm still waiting for the contractors. They had to reschedule. They were backed up or something. But the service of AHS has been good.

My oven was broken and it was not heating up. AHS's tech from Hornet Appliance came to change a component. He was on time and professional. Everything went great and within 20 minutes, everything was done.

I was having an issue with my crawlspace boiler which I thought was very noisy. Scheduling an appointment with American Home Shield was easy. I just click things and submit. A tech from Cozy Comfort Heating and Comfort came. It turned out that what was noisy was my sump pump. Still, while the tech was at my place, he tuned the whole boiler system for two hours and worked on it to make sure that it had the right pressure and water in for the steam heat in my home to be circulating properly.

Our garbage disposal was not working, and a clog occurred because of that. So, there was a huge leak. It was leaking all out from underneath my kitchen cabinets. Because of Home Shield's 24 to 48 hours for someone to respond, we were without a kitchen sink for a week. The technician came out from Patriot Plumbing two days after I reported it, and replaced the garbage disposal and said that he didn't have a snake that was long enough to dislodge the clog and they would have to get back with us. The garbage disposal that they took out was a very nice garbage disposal with a horsepower, but they replaced it with a half horsepower. We weren't pleased with the product that they replaced.

I just bought the home in August. I had not even stayed a week and used the dishwasher a couple of times. I had noticed once that there was some water on the floor. The next time I felt it, there was water all over the floor and it would not go out. Action Appliances came out and they were out of Russellville which is out of town. They were great. The guy told me that it was an older unit and the motor had locked up. He recommended replacement.

My poor son was here doing his wash but the washer was stopped up. He turned it off and we had to clean all that up. He wrung out his clothes the best as he could and put them in the dryer. We thought that the washer was broken and we asked for a company for it. We just told them it was a blockage and a guy came. It cost us $75 but we found out what was wrong. The washer had just been blocked up. The guy found out what was wrong and helped us and asked us questions. The guy just spun it out and took the water out of the washing machine. It had cleared itself back by adding the clothes. Everybody was great. We’ve always had good luck with American Home Shield. We've had them for about 17 years because we've had it at the house before here and we've been very pleased with them.

My dishwasher was having two issues. The control panel wasn’t working and then there was a leak coming out of the bottom. Getting an appointment was incredibly easy. I had a next-day appointment. The guy showed up on time. He ordered the parts and the parts arrived today. I just have to wait for the guy to come back. But the only issue is that he's not gonna be able to come back for a month. He said that I'd have to call back to American Home Shield to get us an earlier appointment. But American Home Shield has been pretty straightforward. I had a great experience.

When the appliance people came in, they told me that they couldn't take my refrigerator apart because something was wrong with the valve that connects the water to the refrigerator so then I needed a plumber. I used my American Home Shield and they sent out the guy from J-Star. He was really good. He came out and looked at the problem. He didn't have what he needed on the truck so he ran to Home Depot. In about two minutes, he was back, fixed the problem and we were good to go.

I called in when I submitted my claim to American Home Shield and it was simple. They gave me a number to call and I made a reservation with the electrician. I missed them the first time. I had to reserve again because I didn't hear them ring the doorbell. So, they came back a week later. The electrician checked the oven and found out that it was a light or switch. He went out to his truck, got the part, came back, fixed it and then left. It was all within 30 minutes. Since then, the oven has been working great. I've been a member for almost 10 years now and I enjoy American Home Shield. I have recommended them to friend and my friend has them now too.

I made the claim to American Home Shield for my hot water heater on Saturday and it was fixed on Monday. Dealing with the AHS rep was excellent. Everything went smoothly with the technician who came out and they were in and out in no time. Since then, the water heater has been working great. I've told people to get AHS.

Automatic Control Corp was very nice and quite prompt to the appointment time. The air conditioning had been off the whole weekend. So we were kind of anxious about it. When they got here, the analysis was that we had a shorted wire in the communication line between the outside unit and the fan inside. In other words, the air conditioner itself was capable of making the air cold, but it wasn't circulating. They fixed it. It ran when they left and we were very pleased. They did not charge us beyond the $100 service that we paid American Home Shield.

Contractors came out a couple of times here. The first time they did, I had to pay $300 for the Freon. Home Shield doesn't cover that. The last time they came out, I thought this pipe was for the AC, but it wasn't. I thought the AC was only supposed to be out here dripping. So, I wasted my $75 for that because there was nothing wrong. The tech told me that it's not part of the AC. He went up in the attic and told me he didn't know what that was.

We had a plumbing issue with the bathtubs. There was a 40-minute wait time for a representative to come on when submitting the claim. After that extended wait time being on hold and waiting for a representative, I went ahead and tried the online thing. Then the contractor called me the very next day and set up an appointment. The appointment was just a few days out. Then on the day of the appointment, they sent a reminder and the plumber showed up on time. The job was bigger than he thought it was so he had to come out again. But it was the very next day and he was able to get everything taken care of. It has been great. But now, the faucet is dripping. That wasn't part of the initial work order. So I'm gonna have to place another call to have somebody come out and fix that.

American Home Shield's tech from Appliance Works came and he had all the parts. He put them in but then realized that the parts he brought were wrong. He took them back and came back again with other parts. He put those in and everything worked. After he left, I found that there was a squeak from the parts that he replaced. I called and Appliance Works' tech came back out. Now, things are working perfectly. Overall, their service was excellent. So far, things have been great with AHS. Submitting claims to them has been easy.

My son got American Home Shield for me and it went wonderful with Oak Valley. The guy explained some stuff to me that I didn't even know about. He was really good.

The first guy from Dempsey Oil who came here was a scam, con artist, rude, and inconsiderate. I thought we were never gonna that company again. But after talking to American Home Shield and finding out that Dempsey has been in business for a very long time, and it was one bad apple, I said that I could give them another chance. Dempsey Oil said they let go of that employee that we had issues with. Since then, they sent a nice gentleman to my home who actually helped me with my plumbing issues. So even though it was a nightmare of an experience to begin with, it ended up being a pleasant experience after it was all said and done. The guy told me he fixed what he could, and unfortunately, under American Home Shield’s policy, there were some things they couldn't do. It's my contract. I had to hire a different plumber on my own for some other stuff.

The claim for the heater was good. It's been fixed and we are very happy with that. Besides that, the gas did not start and they showed us how to start it. However, the current SR has been going on for a while. We have opened it on October 1st or 2nd. It was the issue about the stoppage. There is a leakage in the restroom for the sink. It has been assigned to some other plumber and they did not show up. Then it has been reassigned to Honest Plumbers. They came and fixed the stoppage but did not fix the leakage. They said the description they had was not matching.

DCS Solutions came out for our AC claim and they fixed us all up. They were really quick to respond and the tech worked really hard to get it done. He was really nice. Also, he wore his mask the whole time and was keeping his distance. It's been good with AHS so far and I appreciated the quickness of the way everything happened. We have a 1-year-old and it was super hot in the house.

I filed two claims, one for AC, one for faucet repair. Both declined because of the MANY EXCEPTIONS in the contract. The AC would have been repaired... but only if I paid $3,000 for new refrigerant. I found out from a friend who does HVAC work that their company pays about $200 for the same amount of new refrigerant. The faucet repair was declined because the service contractor provided incorrect information. The plumbers would not talk to me and they wouldn't even answer the phone when American Home Shield called them. I spent 3 weeks calling American Home Shield to ask for a second opinion and kept getting the run-around.

At the beginning of August 2020 I called AHS for an issue with standing water in the sewer line that is originated from laundry room. Brick Street company was dispatched and tried to unblock the standing water. They stopped the work, stating that cannot be determined what is causing the blockage because they cannot see behind the standing water - the pipe being either broken or blocked. The plumber stated that he needs a camera in order to determine the nature of blockage. So, while the determination of standing water could not be made, AHS closed the case and denied the compensation on the reason that inside the sewer line are foreign objects - which was in contradiction with what Brick Plumbing stated. In fact the Brick Street Plumbing did not complete the job they were required to do.

I called AHS when the oven wasn't working. They said it’d be about 10 days for somebody to come out. Sears came, looked at it and they fixed it. It worked for a while but the thing threw a fit again. The last time that the tech came, he was calling and trying to get parts. AHS told him that they would send him a part, but they didn't have the other part. He told them that there was no sense in sending one part because it was not gonna work if they don't have both parts. They had this conversation back and forth. They did send a part, so it still didn't work.

It's very convenient to have AHS. Submitting claims with them is pretty easy and I do it online. Right now, my refrigerator is broken and it's been like that for a month now. Initially, the tech that they assigned to me, WCU, wasn't going to be able to come out for a week, so Icalled someone in to come and do a diagnosis on the fridge to see if I could just pay out of pocket. But because it's going to be $900, I wound up calling WCU back and having them come out to do a diagnosis. Unfortunately, it looks like there are two things that are wrong with the fridge. So, I'm still waiting for it to be fixed because they've had to order another part. Other than that, AHS has been fabulous. When the techs replaced the part that they initially thought was wrong and the fridge wasn't working the next day, I had to call and have AHS reopen the work order. And that was very quick. They took care of it and apologized for the inconvenience.

My hot water tank was making such loud noises. You could hear it everywhere in my house. The tech came and cleaned it out. Then the outdoor water faucet wouldn't shut off and he fixed it. When I submitted a claim to AHS, I had to wait a long time on the phone, but it was okay. Then they sent somebody in about four days. The AHS rep was very helpful because they didn't have a plumber available at that time. But she assured me they would get somebody. So that was good to know. The tech was very nice. He explained everything to me. He had a mask on and he was very professional.

Frontier Appliance's techs were friendly, nice, and got the job done quickly. They also had their masks and stayed away. All in all, my experience with AHS has been great. The service calls are quick and they're also saving me money because some of the repairs are going to be more than just $100.

The guy from Chris' Appliances was fantastic. He was knowledgeable, timely, professional, he knew his business, did the work quickly, and was gone. I'm not happy with American Home Shield though. Just getting Chris out here was a real mess. The first provider they sent was GE. They ordered a part. They kept delaying, and it became a three-month process of getting the part. I requested someone else. I had to threaten to cancel my subscription to get somebody to change to a new person. Chris, who came out, got the part ordered, and he changed it within three days. I didn't like that I was told, "I'm sorry, you just have to wait for the party to come in from the first people. We can't change who comes out." But the customer service rep's attitudes are okay and they're courteous enough. Also, the coverage, so far, is okay.

Our water heater had busted pipes. AHS sent out a tech and he took care of it right away. He was good and I have no problems with his work so far. Other than that, submitting claims with AHS has been easy for me. I read some of their reviews and they don't have a lot of good reviews. But I've never had a problem and my husband said we’re renewing our contract with them. He’s out of the country and I have to deal with things myself, and most of the time, he’s on deployment so it’s making it easier for me.

We had a leak in the shower for so long and Plumbers was able to repair the problem. They're amazing and very professional. Submitting the claim for it to American Home Shield was very easy. I just sent the request, and then we set an appointment with who was going to do the job. I really like that Home Shield sends me the notice when the contractors are coming to my home. They tell me the timeframe and send me a notification on who's coming, their picture and the arrival time. It's perfect for me.

The freezer part of the refrigerator was leaking water inside and coming out of the front door. Water was flooding the door. Once the tech got there, he identified that it was a clogged drain out of the icemaker. He unclogged it and it's working so far. This particular service call went well. But that has not always been the case. I have been really close to dropping the service many times. I've had AC services go bad and plumbing services go really bad.

I had a light that was flickering on and off. I called AHS and told them that I had a light that needed to have some work done on it. The process was very easy and I didn't have any waiting time for them. The rep gave me the claim number and the number for the company. They called within 10 or 15 minutes after I hung up. I was also very pleased with the techs who came out. The first time they fixed the light, it was out that afternoon again. So, I called and they reopened the claim. The company called me and set up a date for them to come out. They came out again and fixed it. Now, my light is working perfectly.

I had a plumbing claim and an electrical claim with American Home Shield. I called and told them what I needed and the repairs that I thought I needed. They set it up and the repairman came out. He was good. He was able to fix everything that I needed him to fix. In one bathroom that I had a little problem with, he told me that I might have to report that one to my homeowners insurance for the damage. Everything else has been working fine. We have really good experience with American Home Shield over the years. I'd recommended them before to friends and family.

My air conditioner inside the house was making this crazy sound. The young guy from United Air Temp came in, looked it over and said something was broken. He sent it back to American Home Shield, and he came back and fixed it. He was excellent. He walked me through the entire thing. He even showed me the parts that he replaced. I like calling in, but when I called American Home Shield, it was such a long wait that I ended up doing the claim online. What I ended up doing was once American Home Shield gave me the number to the company, I called them myself.

The reason why we keep Home Shield is because of how easy it is to file claims. We've had our refrigerator and dryer worked on. We've had our stove and a fan replaced. Recently, the handle broke off of our microwave in a freak accident. Clutch Appliance Repair has come out and worked on other things before. They were amazing. The tech just fixed the handle. Home Shield has been awesome. The lady called me about renewing, and the price had gone up a bit. I was like, "Is there anything they can do?" She was able to give me a bit of a discount. Every person has been professional and on time. Our issues have been resolved in a timely manner. Even when Home Shield had to order our new stove, we got it within a week or two. So, we're pleased and we would definitely recommend them to anyone else.

The AC unit outside wasn’t kicking on. We had no cold air on our AC, so we just went ahead and put in a request for the service. It was pretty easy to do. We did it online. The only thing is the timeliness of the appointment. On Time Plumbing & Heating does service on the weekends, but they don't do it for Home Shield appointments. That added a couple of days onto our thing. After that, they had to reschedule and move it back a couple of more days. Other than that, the tech was good. He was friendly, able to isolate the problem quickly, and able to fix it without any extra day down, because it was a bad day. He cleaned up after himself.

Accord Appliances made a report that my refrigerator claim was already complete. But the only solution to them was to open my refrigerator and close it again. Also, the guy told me that he will order a part but I received a text, "Job complete." So, I reported them to Home Shield. Then I told them I don't want Accord anymore, but they already collected the $75 service charge. I told them the technician is not professional, disrespectful to the homeowner, and it's not acceptable. Home Shield called me last Monday and they said that Accord will call me to re-set up an appointment. But it's already Thursday and I didn't receive any calls. I'm waiting time in here. They already collected $75 service fee by not doing anything. That's not acceptable. Other than that, I recommend Home Shield.

I did a claim for the garage door opener and it was easier than I thought. The contractor was a really great guy. He even told me that if I had a problem, I could give him a call and he'll come back and adjust it. But there hasn't been a problem. It works fine. Home Shield's service is really good. My claim was handled in less than 24 hours. I called it in around 4:00 and a guy was here the next day in the morning. So I was very impressed. It was done professionally and that's what counts.

I cancelled one homeowner's insurance because it was so awful. And with Home Shield, it was much easier. I had my first claim with them with my dryer. They give you the option to make your own appointment. But I'm one of these people that believe if I pay for a service, you're gonna do the work. So, I made them choose the provider that would take care of the issue. It was a bit of a problem getting the people over here. They had to reschedule because they had a major issue. However, they were very professional and fixed. They had to order a part and it was all done. The contractor was very good. He was very polite and he kept me informed. He apologized that he couldn't come the day that happened. There was some major issue with wiring. He apologized, followed up, ordered the part and got it fixed. Home Shield is better than Select Home, however, more expensive. But sometimes, you have to pay a little more to get a little better.

We had a plumbing issue and it took somebody else coming back out, but it’s fixed now. We've had a great experience with AHS so far.

I just bought the home. The sellers paid for the home warranty, but I am so delighted to have it. When my washer drains, the drainage stopped up. There wasn't a lot of water to drain out. That's why we needed plumbing. I submitted the claim to Home Shield over the phone and it was extremely easy. Bubba's Plumbing came out and was able to resolve the issue. The tech even looked at another appliance that I'm gonna have to call in on. He didn't do anything to it, but he looked at it just at our request. It was a great experience.

We called for a plumber and a air conditioning person because we had a leak in the guest bathroom. When the plumber came, he said it was an air condition plumbing thing and it wasn't something he can do. Then he left, but we still got charged 75 bucks. We got charged another 75 bucks the next day for the air condition people to come out and fix the pipe. It was like a double charge for the same concern. But the tech was pretty quick and concise. AHS has done a gret job overall.

Everything went as scheduled with the contractor and he was on time. Everything has been working great since he went out. I have been with American Home Shield forever and I have no complaints, no desire to leave them or choose anybody else. I am one satisfied customer.

We were with Landmark, and they were horrible. On the other hand, American Home Shield has been wonderful. My unit stopped. I went online for the claim submission, paid my 100 bucks, and that triggered the whole thing. The temperature was not staying where it's supposed to be (it was up to 79 degrees) and King's Appliances & Plumbing Fixtures did a great job. We're very happy. It's working great right now.

I called Home Shield for my water heater and the tech they sent out replaced it. But he cut the gas off to the line and he never put it back on. I called Home Shield last week and I told them that when I cut my central heater on, I would hear it click on the wall unit but it would not start. They told me to check the fuse thing before I make a service call. I clicked the fuse thing on the wall to engage that amperage, or whatever it is, and the whole central air unit would come on for about two minutes and then cut back off. I called and made the second service call. A tech came out and he found the problem right away. He said that the gas was not cut back on from when the water heater guy came out. It's been excellent since the second tech came. Home Shield helped me out and they make it pretty easy. Even if there is a waiting time, one of their guys would call whenever there's an opening.

My washing machine was clogged. I told American Home Shield online what the problem was and then three days later, I got a call from the technician to set up the appointment. The tech had a mask on when he came. Then I just left him to take my washing machine apart and put it back together. He unclogged the hose and that was it. It wasn't that bad of a problem. It was a good experience for me.

American Home Shield sucks. I keep them because my husband is gone a lot. I'm a single mom a lot and I have no family here. It's easier to have someone that I can call. However, I had an issue with plumbing and I kept calling them. The people that they would recommend would never show up. I kept telling them, “Can you let me pick a company that's nearby? I know this company and they're getting good reviews.” They said, “No. You’re not allowed to. Even if we go with that company, you would have to go through all of our list first before we'll even let you get to that person.”

Submitting claims to American Home Shield is easy. We call in if we have something broken. Though it takes a while for them to pick up and at times I spend 30 minutes or longer on hold, the reps are courteous when I get to speak to them. The techs who come are very professional and they explain things. After they finish, they clean up after themselves and show us what they've done. They make sure what they've done works. If they have parts that need to be taken, they'll take those parts. Home Shield is friendly and they always know exactly what needs to be done.

I submitted a claim to American Home Shield and they responded back very quickly and had it all taken care of. It was for the icemaker in my fridge, my dishwasher and my microwave. So far, it appears everything is working functionally and everything's good. Michael, the guy who came, was wonderful. He explained everything in detail to me and repaired the icemaker. It’s working but the water is coming out slower. I haven't implemented what he wanted me to add to my wash for the washing machine though because my dishwasher still smells. He said to use Lemi Shine. When I add that, it's going to improve.

We called American Home Shield for a dishwasher that wouldn't work. The control panel went out. One day, it worked and we were here at the time. That next morning, it wouldn't work. The contractor was fine but they couldn't repair it so we're gonna do the buyout. We're happy with everybody. They've been easy to work with. I have another company back in Mississippi that we're using and the experience with American Home Shield has been better than that one. American Home Shield was far superior in the ability to file a claim and get feedback on it. They were very nice about it. We could pay the $100 deductible online immediately and we don't have to worry about that kind of stuff when the contractor comes to the house. For the other one, we had to do something different than that. If I were to recommend, I would recommend American Home Shield.

My washing machine broke two months ago. I didn't have a washer for so long that after about six weeks, I had to go buy a new one. But we still waited on American Home Shield. Then two weeks ago, they said it cannot be fixed, even though it was a relatively new washer. When the tech came here, he had to replace a part and we waited weeks for that to come in. But when it came in, it wasn't the part. So he ordered another part. When that came in weeks later, he said it was not gonna work. It was not gonna be fixed and that he needed to let American Home Shield know that.

My wife accidentally broke the microwave and it wouldn't shut therefore we couldn’t use it. She put a claim in with American Home Shield and a technician came out a few days later. He was with Apex Appliance and he was professional. He knocked it out in a timely manner and everything went smoothly. It was really a streamlined process. It was a quick and simple procedure. Everything is fine. I also had other claims with American Home Shield when I first bought my house. With the warranty, I like not having to pay out-of-pocket for a lot of stuff. It worked well and as expected.

I got some information from American Home Shield and went with it. The service with them was great. I had my water heater replaced and the dishwasher fixed. Those happened too close at the same time. After making a claim for my dishwasher, it was close to a week to get the service scheduled and that was okay. There's only me so I can live without a dishwasher for a little while. Besides, my dishwasher still worked. I just had to work on prying it open because it would get stuck. Conner's Appliance came out and they were fine. They had masks too. They looked at the dishwasher, ordered the parts then came back and fixed the dishwasher. The tech worked on it a bit and said that he didn't need some of the parts so he was gonna take them back. I would get a refund or not have to pay as much.

I called American Home Shield because of an issue with my hot water heater and they got in touch with the plumbing company. Then, I had to call the plumbing company and I had to set up an appointment with them. The tech who came out knew what he was talking about and he fixed the problem. He was knowledgeable and since the repair, the performance of the hot water heater has been great. All in all, having AHS is pretty convenient.

I would recommend American Home Shield highly and I've already done that several times. I called them in reference to an electrical problem and a plumbing issue. They were very responsive and got the contractors out pretty quickly. The contractors both did an excellent job so I'm very pleased. They resolved the issue very quickly. It's been a week and a half or so and so far, so good.

I have called in a claim and also submitted a claim online. It is very easy to do both. When my house guests clogged up my downstairs toilet in the family room, I had a tech come out and he was very sufficient. He was very friendly and very pleasant. We found out the guests had been using paper towels. They were too lazy to go to the garage to get toilet tissue and clogged up the toilet. I also had a claim for a central air unit. It needed Freon. The contractor was respectful and efficient. They did their job and went on their way. I had to pay for the Freon but the fact that the tech got the air back going and he was so efficient, it didn't matter to me. So I was very pleased. I love the warranty.

I just purchased my home in May. My sister has American Home Shield, so that was why I went with the company. I signed up with AHS as soon as I bought my house. Recently, I had issues with the water heater. One of the tubes had burst. I went ahead and put the claim in with American Home Shield. It was pretty responsive. I got an email right away. My experience went well with the contractor that AHS sent for it. He had to come back a couple of days later to replace it. He had a face mask on and he stayed away. Right now, I'm satisfied with AHS.

We had a leak from the bathroom, so the contractors that AHS sent had to replace that drywall. The person who came from the other company to do the plumbing sent in the information to AHS and the contractors called me to say, “We're coming out to do your drywall.” So, that was seamless. The part that I had an issue with was with the plumber. It took almost a month for me to have a plumber come in here and it was not on AHS' end. It was the company's problem. They had workers who were seeing that the work was done, but they never went out to do the work. So, I asked AHS to take that company off, which was so sad, because the person who came afterward and worked did a beautiful job. But there was no way to reach this company when you're having a problem because everything goes to the voicemail. But the contractors that came out were very professional.

We live in a very remote area and one of the things that we're encountering is that people are having a hard time getting parts to our area. Poletski's came quickly, but it took them a month or more to get all the parts that were needed to repair all the appliances. Their repairman is exceptional and nice though. The only concern is the timeline, but I don't blame Poletski's and COVID because they couldn't get the parts quickly enough. They were great in terms of what they were doing, but they were hampered by the situation of the world and parts coming in time.

If you submit a claim online with AHS, it's easy. The wait on the phone usually takes longer. Recently, the contractor came out for my dishwasher. It was throwing a code saying that it was leaking. He found out that the pump housing was leaking. He had to order a new piece and come in then put it in. For the most part, I have had a good experience with American Home Shield. I have a lot of friends who have experienced a lot of problems and were frustrated. The one that stands out the most for me was a problem with my air conditioner. The guy was here for three seconds and left. Then they told me they wouldn't cover it. That was my main problem and the plumber I had an issue with. Sometimes, I don't like the people that are sent. What I do is I try to call and get the people that I'm familiar with like Gimino's. They came out before. Then I had a different guy. But AHS no longer carries that guy. Then they went back and gave me Gimino's again.

Our AC was not cooling properly. Heritage Air came and put a part in it. Then it started not cooling again and the tech just said that the unit was getting old. I used to have my house at 78. Now it doesn't cool at 78. He said that I would have to put it at 75 or 76 for it to cool like it used to. So it's gonna pull more electricity. The technician was saying that I might need to get a new unit but American Home Shield would not cover it because the old one was still working. It's sometimes hard to get your money's worth from American Home Shield but sometimes they're great.

I called the 800 number that American Home Shield provided with the service contract and told them that the dryer had quit working. They assigned the claim to a company. After they gave me the information, I called that appliance company but they said they could not come out for over a week. When they came, they were fine and they did a good job. It was just the wait, that was a little longer than we expected. So far, we were happy after the job was done. As far as American Home Shield was concerned, they responded promptly. But when I called them back after the company told me it was a week, I really didn't get any additional assistance from American Home Shield. We are older folks. We don't wanna give anybody a hard time and we don't want anybody to give us a hard time. So, we just waited.

The igniter on our stove cooktop wasn’t working on any of the burners and we didn't know the make of it because it was not anywhere on the top of the cooktop. So, we assumed that it was Whirlpool because our oven was a Whirlpool. Sears came out and the technician took the cooktop out to where he could finally find out which brand it was. It was a Deco. He was on time but it wasn’t a brand that they would work on. American Home Shield sent a different company who came out at about six o'clock last night. Even though the Sears’ guy has taken a picture of what brand it was and the model number, and sent it to American Home Shield, the guy who came out did not have the right part. So he was going to order it today and then contact us. He figured maybe Tuesday next week.

The contractors that came for the plumbing issue fixed the immediate problem. They had to replace the sensor element because the heater keeps going out. However, he said he was concerned because he doesn't know if how long that fix is gonna stay in place because the heater is old. He said he could already tell that it's filling up with some form of particulate. Because whenever the heater comes on and the water starts churning, there's like a cracking and popping sound going on a lot. But their job was to come out and just fix. He said that they were going to recommend that it gets replaced because the heater is pretty much on its last legs. But for their professionalism and everything they came out to do, he was absolutely fantastic.

I am in the process of putting in a new refrigerator from American Home Shield. The contractors had to turn off and turn on the water supply, at which point it caused the leak. So, I needed to call American Home Shield and have the contractors come out and fix the leak before we could get the icemaker hooked up. The process of setting a claim up with American Home Shield has been easy. Whether it's online or on the phone, that's not a problem. We had three requests, three appliances went out at the same time. The control board of the oven, it took three weeks to replace it. Then, the technician came out, put it in but the new control board didn't work. So, it took him a week then to reorder the part and we still haven't heard when it's due, although the part has been reordered. We're six weeks into this trying to get it fixed.

There was one part on the appliance that didn’t work and the contractor ordered the part. They received it but it seemed broken and they ordered a new one. The technician came to install it and they were good. He was excellent.

I called Home Shield and the rep did a good job. She gave me a time and date when to expect the contractor, and then, Barker Services called me. They set up an appointment, told me they couldn't make it until a certain day, and they showed up and showed up on time. The guy was respectful, professional, did the job, and did a great job and left. Excellent guy. There was a broken plumbing pipe. He fixed that and did all the plumbing, and then fixed the toilet, and installed all that. It was leaking for months. Now, there are no more leaks. I checked it on several occasions. I would definitely recommend Home Shield use Barker more often.

My most recent claims I submitted with American Home Shield were regarding my air conditioner, my faucet and garbage disposal. It was easy submitting a claim, but the problem that I had was for the air conditioner, it also needed the ductwork to be done and reviewed. I was not able to do that in one claim. So I would have to pay $75 for the air conditioner and the ductwork and I wasn't happy about that. I just did the AC. It’s either one or the other. But the contractors were very professional.

We just moved in and American Security & Locks came to rekey my locks. They did a good job. They had given me two of the right key and one of the wrong key. So they came out the next day to drop off the right key. The claims process with American Home Shield was easy. The company pretty much came out the next day after I called. It wasn't very long at all.

I recently had a re-key with American Home Shield and it was easy. The contractors messaged me through text messaging. They came when they said they would. The guy was real helpful, was in and out in 30 minutes. It was really nice. I bought the home and American Home Shield was part of what the seller purchased for us. We thought everything was included and everything was working when it was done. Then, the week before we took possession of the home, ‘cause we did a leaseback for a few days, the previous owner messaged me to tell me that the garage door broke.

Appliance Service was assigned by AHS to come out for the refrigerator and it was more than a week before they could get to the refrigerator. Then, it was reassigned to another company because I had another appliance that failed within the week. The oven control board went out. AHS assigned both appliances to Sears. Sears came out and fixed the stove within two days of being assigned. They diagnosed the problem, found a repair part, and installed it. I asked about the refrigerator and this technician said Sears has different technicians for different areas. For the refrigerator, it had to be a refrigerant-certified technician. Sears was three weeks out just to get someone out to look at it.

I had a lot of stuff done with American Home Shield over the last couple of months. I last had them out for my garbage disposal. They also came out for a dryer after I smelled something burning. The tech for the dryer came out and was very nice. he was on time, pulled out the dryer, and looked through everything. He said there was a lot of hair inside and it was burning. They were in a piece inside with little holes. He took that out, cleared the hair out, and put the piece back in. American Home Shield has been really good to me. I've been with them a long time and they've taken care of my appliances and other things. Their coverage has been well worth the cost. I always recommend them to my coworkers.

I gave American Home Shield a call and within the next week, they had someone out to my house. The contractor came over for my dryer that wasn't getting hot and within 40 minutes, he had it up and running again. For people that are considering a home warranty for the first time, definitely get one. You never know what can happen no matter how grand something is.

When my dryer stopped heating, my wife submitted a service request and then I was there when the guy came out to work on it. He was really good, friendly and quick. He refilled the heat element and my dryer still works.

My garbage disposal on one of my kitchen sinks wasn't working, so I put in a request to American Home Shield for service. It was very easy because it was all done online, and they called me, and it was very smooth. I'm very impressed. The contractor came a few days ago and did it. They told me they're putting in a new one because the blade was broken, and they can't fix a blade. They were very professional. They wore masks and were very respectful and quiet. They did their thing and left. The garbage disposal is working well, and I'm very happy. I would recommend American Home Shield, and I already recommended it to a friend of mine because I really appreciate it. It gives me a sense of security.

American Home Shield's claim submission process is user-friendly. When I contact their customer service, their reps have been knowledgeable. Recently, Flowright Plumbing came as AHS's contractor to handle a ventilation issue in my household. The lumber recommended that I go back to the person who sold me the home to get the issue fixed because the ventilation problem was not covered by Home Shield. AHS should cover roofs as well.

Everything went well when Climate Masters came out for the HVAC unit upstairs. The tech was great. He said it was left loose and it was causing a leak. He said it was a bolt that needed to be tightened and he did that, and that was it. I'm glad I got Home Shield. Whenever I've needed to call, they've sent someone out. So I'm very satisfied.

American Home Shield moved to the online way to do claims so I don't have to call in and wait on hold for anybody. There have been times where I needed to cancel and all I do is login and cancel a work order. It's simple. United Air came out to my place recently. The techs were very professional. Things have been great since United Air did work.

I made a phone call to American Home Shield to submit a claim for a switchboard for my split air conditioning unit. I was given an expectation as to when to expect Comfort Experts out a few times but the parts weren’t in. I would hear, “Okay, next week.” It wouldn't happen. Then I would contact back. “Oh, next week,” and then the parts wouldn't be in. But it's working now. It finally got done. The contractor did his job. He didn't bother anybody. I’m satisfied with AHS.

My furnace wouldn’t light and the technician from Fick’s Mechanical was friendly and did a good job on the repair.

There was no heat that was coming out and Home Shield let me know that someone would be calling or I could place a call within 24 hours. Family Heating & Cooling came on time and the problem was fixed. Everything is functioning fine. The only challenge was it took them about five days to complete the job and I have grandchildren so we had to make do. Other than that, I'm very glad that I am participating in Home Shield's program.

I had a plumbing situation and when I filed a claim online with AHS, it was easy. The contractor who came out was great but it happened at the beginning of a holiday weekend, so I was without water for three days. Monday was Labor Day and a holiday, and the techs came first thing Tuesday morning, which was nice. But they turned their phones off on weekends, so I couldn't even ask them for emergency service. AHS was on top of my claim though and the fact that I couldn't get service right away wasn't their fault. After that, I had the techs out again because of a very small drip in one of the fixtures. They came out again quickly and fixed it. They were good workers. Other than that, the first situation I had with my air conditioner didn't work out very well. It took the vendor a long time to respond to call me back and it was a very bad contractor.

I've had American Home Shield before in California and it wasn't the same. In Illinois, it’s been amazing. They set up an appointment for the technician to come out and fix the issue. We've had a couple of claims and the technicians were very nice and knowledgeable. We had a dishwasher repair done, and then another claim that was just completed was for the heater where we had an issue with the thermostat. American Home Shield always advertised this: "Get your AC or your heater tuned up before the season." We've used that each year and it's been great. They can see if there's a problem and if it needs more of a repair, or they just clean it out so it's ready for the season.

Queen Electric resolved my electrical problem and did a great job. They're very polite and professional when they came in. But I have had a plumbing vendor that has come out and to this day, the issue has not been resolved. It started back in May and tey were supposed to replace my commode. American Home Shield said they would take care of the problem. They referred to the same vendor and he called me and canceled again and he never came back to resolve the situation.

I called AHS because the person that they recommended me to couldn't come to my house for six weeks. While I was on the phone with them, they found me this new company, then they called over and said that there was an appointment the next day, so I called to follow up with them to make sure. I talked to the owner and he said that he didn't know how they said that he had an appointment that day because nobody ever called him. But that was settled and he ended up fitting me in.