American Home Shield Reviews

The heat was on but it wasn't producing heat. Submitting the claim with Home Shield was intuitive and easy to do. I submitted the claim online, but then they followed up with me on the phone and we were able to get somebody out here the next day. Fast Response Heating & Cooling was professional, especially regarding COVID. They were very knowledgeable about the issue, went above and beyond to explain all kinds of scenarios, expressed a lot of detail about follow-up as needed, and made sure that I understood exactly what he was trying to communicate. Everybody's warm here in the house. We’re good to go.

I did a heating and cooling claim for the winter update. The service contractor came out, did whatever they had to do, and they were on their way. I've also had some claims on my washer and dryer, and my stove twice. Everything seems to be running fine. It's good to have AHS on the home because to pay $75 for the people to come out and check everything is definitely worth it. Without it, I'd probably pay a lot more for somebody to come and check and do the things that they've done for my appliances.

My furnace wasn't working. I went on the American Home Shield website and clicked on the choices. The process was easy and it took 30 seconds. A technician came in and looked at the problem. But he didn't do a good job and didn't fix the problem. I was still missing heat. A second guy came and he was excellent. It took a month but my unit is fixed. Since the repair, my furnace has been working every day. I am happy with American Home Shield so far.

I had my furnace serviced for the year. Other than waiting forever on the phone to talk to somebody at Home Shield, the claim worked out really well. Cozy Comfort Heating and Cooling came out and the tech did a really good job. He was a very pleasant person and it was a good experience.

In July, American Home Shield sent people out to service my AC. They were called back out in September, which was within the 60 days, and they re-serviced the unit. They were then called back out because the unit went out again and they serviced the unit. They were called back out last week or the week before and they serviced the unit again. They came back the next day and re-checked everything. They could not find anything wrong with the unit. Overall, the technicians came out in a timely manner, addressed the problems each time, and did their best to correct it. Right now, everything is working like it's supposed to.

The tech from Class A Services was great. He's very professional. He did what he needed to do, and he was done. He cleaned up after himself. Then, he called PSO, and they came out and did an inspection, and then it was done. I'm very satisfied with American Home Shield. My mom is older and the house is older, and she's been there over 40 years, and things happen. When we've called to get things done, we've not had any problems with American Home Shield. They’ve always came and done what needed to be done without any issues. Calling on the phone is a long process. Sometimes, you might be on the phone for hours waiting for somebody to pick up. But then, once they told us about going online to do it, that's better. It's way much better than just calling in. Going online is really simple.

American Home Shield had a special where they had someone come in and kind of go over my heating system. Everything went well. We also had somebody come out because water was not coming out of the spigot in the front and the back of the house. Come to find out, there was something we were supposed to turn inside. Another time we used them was for the outlets in each bathroom that didn't work. Come to find out, it was because in one of the bathrooms, they had to replace some kind of a safety mechanism. Once that got replaced, the outlets worked. All of those things were minor and were taken care of in a timely basis.

A repairman had come out and look at my stove. He had to order the part, got approval, came back 10 days later and did the job. He was nice and was protected. He had his mask on. He was excellent. American Home Shield also was excellent because the other people that I got before, they sent somebody out here that I don't even think he knew what he was doing. I had a co-worker who told me who they had that's why I thought I’d sign up with American Home Shield. But the thing about them is the price went up for like 10 bucks per month. I can't afford that so I'm just gonna cover my appliances. They suck you in then they raise it up and I don't like that.

My recent claim with Home Shield was just a regular checkup before the winter. The guy from Airmax came in and was professional. He checked out our heater, a different filter was adjusted from the one that I had, and that was it. It went well.

The technician came out to redo the locks, per the offer. The claims process was easy. I was just a little disconcerted by the amount of time. He was busy and I understood that, but we didn't get a call back until almost a week. However, he was very good, nice, and patient. He gave me a lot of explanation which was nice because I'm not a locksmith by trade. He also did a little extra work for us beyond what would normally be done We had a little extra thing that we wanted to be fixed, which he did, and then he did extra keys for us. I was happy. It's nice taking the worry out of things and that's what I'm looking forward to. We've had five homes in our lives and I find a lot of peace of mind having American Home Shield.

Home Shield was the one that was offered when we bought that house. I liked all of the things that they covered. I decided to keep it after my one for a year just in case something would come up, which I have used several times. It's very convenient. My experience so far has been great. They've been able to help with anything I have ever called for.

My uncle recommended American Home Shield. He's used them for a while and he's had good service in his area. I signed up and the guy that came out for the AC was great. He was in and out of here in an hour. I submitted the claim on a Friday day and I had a call booked by Friday night. They were out here Monday so it was a really quick turnaround. I had a much better experience with him than I did the previous company American Home Shield dispatched.

I started with American Home Shield because we were renting from somebody who had AHS. We had a leak in our hot water heater, and our dishwasher messed up. Both of them were quick services, so we used AHS when we bought our house. My most recent claim was my electricity. I had some lights that were going out, then flashing and coming back on. I've had one for my microwave, too. All I had to do was call and they arranged somebody to come out. That person called me and we set up a time for them to come out. The contractor was great. He listened to what I said was going on because there were three different sockets. Then, he worked on each one of them at a time. I had my microwave fixed, too, and it took one visit.

I've been happy with Home Shield. The longest that I had to deal with was I had no air conditioning and the longest we had to go was four days but they had it fixed. Then, we had an electrical claim when part of the house lost power. The tech from Omega found where the issue was and was able to fix and restore power to one side of the house in one visit. He also noted some other issues but because I'd only done the claim for that one part of the house, it was the only thing that he was able to fix. He said they would let me know if they're gonna agree or allow the rest of the fixes and I haven't heard anything.

I had an issue with the breaker box and R&R Electrical swapped that out. The gentleman knew what he was doing and he got the job done. And I’m thankful. I'm not good at that electrical stuff and in my head, I was trying to figure out what to do, and then I realized that maybe my insurance would do it. It worked and the gentleman who came out did an awesome job. In the past, when I was going through some issues concerning a plumbing issue, I had to pay American Home Shield but the guy didn't do any work. But that's the only kinda bad experience that I had. I got beat out of my money. Dry Max is a very bad company, from the experience that I went through with them but I like AHS. I'm alright with it.

It didn't take long for Home Shield to respond when I filed a plumbing claim. It's the first time I've had to use it, and I'm completely satisfied. Draingo came out and they were great.

The contractor came and ordered the parts that they assumed were bad. When they arrived, they came and installed them but it didn't make any difference. The freezer still wasn't working. They came out again and ordered more parts. They said they got the approval from American Home Shield to repair it rather than replace it. The compressor just arrived yesterday but some of those things never arrived. I talked to them this morning and they said there's still one more part to arrive then they'll schedule a repair. They kind of misdiagnosed it but maybe that happens sometimes. It's been a couple weeks altogether and we had to throw out a few hundred dollars’ worth of food. But the guy wore a mask and was friendly and professional.

One of our tubs in our restrooms was clogged up and the plumber fixed the problem. I submitted the claim on a Saturday night and he was here by Monday. It was fast. Everything’s okay so far with American Home Shield but the coverage is limited on certain things. What’s covered and what’s not is in the contract, but I wish they'd cover a little more like on the electrical overload problem that I had recently as well as on the AC. Somebody just came to add more of the Freon. AHS covered $9 and then, we gotta cover the rest, which was pricey. But I always recommend AHS to my friends. A close friend of mine got it not too long ago. My sister was the one who recommended it to me. I'm very happy with it.

It's been a smooth process as far as being able to open the claim online with AHS and pay the co-pay. It's 75 bucks for each open claim, and then have the whole schedule booked online. So there's very little phone interaction or need for me to go and schedule a time frame that works for me. I select what's available and it's booked, and then they confirm it through text messages.

Atchley Air came out to do the heat tune-up to check everything out and make sure everything was good for the season. I booked the service online and within 20 minutes, I had confirmation and a scheduled appointment. So everything went real smooth. I was surprised that it went that easy.

The hot water tank was backing water everywhere. Choice Plumbing Heating & AC gave me a specific date when they would come and their guy came. I've seen him tow the water heater by himself, he did it all by himself, and he did it all in one hour. I've seen that when people put in a hot water heater, they normally take three to four hours, sometimes longer. I had never seen it done like what he did. I was really amazed. He told me to keep checking it for about a month and make sure I don't see leaks. He said to give him a call if I've seen any leaks. I was totally satisfied.

My dryer went out. The technician who came was very qualified and knew what he was doing. He repaired it. It's running smoothly now. I've only had to file one claim and American Home Shield did it in a timely manner. So far, so good. I'm very satisfied.

I had a heat pump issue. The service people that came out were very thorough. The problem persisted. I went online and gave another service request. The same people came back the next day and were able to resolve the issue. But I got an email from American Home Shield saying I owed another $75. I called customer service and they explained that that kinda just automatically happens and that I did not owe it. Hopefully, that reflects that way on my account. The service I got this time was exceptional. They were very timely in contacting me to schedule the appointment. They were able to come the same day, both days, because I put in the service request at night, they called me the next morning, and came the same day. I was very pleased with that. That's not historically been the type of service I've received from American Home Shield.

I had a claim with American Home Shield on my refrigerator, and the technician that came out was awesome. He didn't speak great English, but he fixed it and left. That's all I needed. So far, so good.

We have had American Home Shield for just about three weeks now and I have submitted two claims. I submitted another one this morning. The customer service reps have been great and the technicians have all been wonderful. We had to wait for a part to be ordered on one of them but it came in the next day. So, it wasn’t much of a wait, which was good because it was the hot water heater. I was leery of AHS to start with but it has been good. I’ve had no problems. They get a tech out here the next day after putting in a claim. In one of them, I had to replace the microwave because it couldn’t be fixed. It was so old. I was to submit a receipt and they’re gonna send me a check to reimburse me for it.

We've had such a terrible experience with American Home Shield. We want to use them and we’ve used them for a few years now but it’s gotten to the point where the customer service is well below par. We’re having a lot of trouble getting things assigned to people that know what they’re doing.

I started my claim with American Home Shield online. Then I had to call them because the provider that they gave me would not go on the roof where the air conditioning unit was. They didn't come out. They called and said, "We understand that your unit is on the roof. We don't do roofs." They told me to call American Home Shield. I called American Home Shield and they sent someone else. That person didn't do the roof either. This went back and forth for over a week. It was not a great experience because it went on and on. Finally, they found somebody who was willing to go to the roof. It took about a week. It took another week to get parts.

I had two things going on with my clothes dryer. It had quit turning. And when you open the door, it wouldn't quit drying. I0 submitted a claim online. It then took three days and then H & S Floors came out. I talked with the tech on the phone beforehand. I told him what I guesstimated was wrong with the dryer to make sure he brought parts. I tell several people about Home Shield. I would highly recommend them.

I go online and create my ticket whenever I have a service request with American Home Shield. Once it's done, I get an email, a text, or a phone call saying that a technician was assigned to me and the people will be in touch with me within 24 hours. Normally, it runs very smoothly. I've never had any issues prior as well as with the most recent claim. A guy came in and did a good job. He was very informative and he gave me some pointers. He showed me a lot of stuff that I didn't know about my own system. Everything has been done professionally with every call that I've made. I've never had any issues. I have pads at the front door for technicians to put on. Some of them say they already have some in the car. Everybody has a mask on and I have mine as well. They come in and they bring a drop cloth.

I had a flood in my laundry room. The water was coming out all over the floor and it wouldn’t go into the washing machine. I went online and requested American Home Shield for somebody to come to my house. Speedy Air & Heat came out and the guy had the part he needed and he fixed it right away. Since then, I have done only one load of laundry but it's fine. I wish Speedy would have been speedier and it wouldn't have had to take two days for them to come out. But the guy who did the work was great.

Home Shield restored my air conditioning unit when it went out in the summertime and they fixed my garage door openers, which can be a security issue if not fixed correctly. The slowdown of ordering parts is wreaking havoc on a lot of people because of the COVID-19 but Home Shield is doing very well. They could quit raising my yearly payment, though. I've had them for roughly 21 years and my payment has risen about 40 bucks since.

I normally just go online so I don't have to call and wait for a long time. I was only there for part of our recent claim. My wife was present for majority of the time and I came toward the end, and I thought Axis Appliance Repair's tech did a good job. The microwave works perfectly. I used it this morning before work. However, there have been some hiccups with some other contractors that Home Shield sent in for some other jobs that I've had.

Get a warranty. It's a wonderful thing 'cause all you pay is the small fee and if anything else happens, it's all covered. We blew a line in our bathroom and I was able to fix that, but we found out that the pressure regulator was bad. American Home Shield sent out a company to check it and we were running 135 pounds of pressure to the house. I was like, "Oh, that's neat. It turned out all the rest of my plumbing must be good.” The company put in a new regulator and got me all fixed up. Everything went great.

I had no fan in my downstairs bathroom. The one upstairs just didn't seem right. The contractor that AHS sent was great. He put in the fan downstairs. The one upstairs, he didn't have to replace. It just needed to be fixed. He was very professional and friendly. It was comfortable. I sat and had coffee and he did his thing. It was great. I had an issue a long time ago with AHS. It was because of the brand of water heater, they had a thing about fixing and fixing. But finally, they just replaced it. But those guys have always been really professional.

Submitting a claim to American Home Shield was rough at first because I called in twice and canceled once, but I was charged for it. The contractor never came. So, I had to call back again and get it straightened out. But it turned out to be okay. I would recommend AHS.

The garbage disposal was cracked and it was leaking. The technician came out the next day that they said they were coming and took care of it within prompt time so it all worked out for me. The technician checked it out and then he went and got one and got it replaced the same day. Everything was taken care of. He was a really nice guy. It was a great experience.

I was having AC problems at my small house. I called American Home Shield and they sent the contractor an email, then they also sent me the contractor, and I could reach out and talk to them personally so I could arrange some stuff. Samuel and Sons came out fairly fast and they replaced my AC motor. Overall, I recommend American Home Shield.

The freezer part of my refrigerator was dripping on my hardwood floor. The tech from Wright Refrigeration came out and took care of it. He came to the door, greeted me, and told me who he was. He knew exactly what the problem was and he was very professional. He did an outstanding job.

I was satisfied with American Home Shield. They were great and very professional. I put a claim and it gets done quick so far. I haven't had a lot of stuff to go wrong so far. My brother just bought a house and I'm trying to get him to sign up with AHS too. Recently, I submitted a claim for my air conditioning. I called and they took care of it. The contractors were very professional, kind, sweet and were just great.

Calling in a claim to American Home Shield was very easy. It didn't take 24 hours and I had a good experience with their contractor. Everything has been okay since they came.

I had a faucet leak. I filed it initially by internet. The website allowed me to be descriptive if I needed to be. Pipe Down Services was sent out. It has been in my house multiple times before. In fact, I requested that the guy use a certain item and he did. He was able to accommodate me on that. The only issue I had is when it comes to getting someone out here for the AC. I don't think it's really American Home Shield. What it is, is actually the company who is saying that they can't do anything until a week later. But American Home Shield was okay overall.

I’ve been very impressed with American Home Shield. They’re very responsive. We've had a couple of issues since we moved into the home, and they have gotten someone out in a reasonable amount of time to take care of it. I've called in and the representative was very helpful, knowledgeable, and got everything moving forward. When the guy from United Air Temp came out, he did a sufficient job even though it took seven hours. Something broke. He had to leave, go to the office, and get another piece, which took about two hours. That was fine because he found the problem.

I feel good about American Home Shield. I'm happy with it. The guys from Electrical Service Professionals were awesome and very professional. It was the wrong breaker so they exchanged the breaker. They also did the outlet as it was defective.

Optimum Appliance did a great job. They helped us out a lot. I appreciate it. They scheduled the appointment and they were quick getting there. The technician seemed very knowledgeable. He gave me a lot of tips on maintenance for my machine. It was my dishwasher and my dryer and he fixed the dryer. Just in a few minutes, he found the problem and fixed it right up. I'm very happy with what has happened.

There was an error code, which meant that the drain was clogged. I got it as unclogged as I could, and I knew I needed a professional to do the rest. They came in and got underneath, and did what they needed to do. It was pretty quick and painless. It’s working great now. The claim submission process with American Home Shield was very simple. It's great that I can just go online and do it and not worry about time of day, weekend, etc.

I called American Home Shield and told them that the water in my shower was not working and it wouldn't get hot. When their tech came, he took a look in my crawlspace and told me that my problem was bigger than what he could fix. He said I need to have somebody come out and look at my crawlspace as well. At the time, there was a leak in my other bathroom and two of my toilets were taking forever to fill up. I called AHS back and put in a request. Their rep told me though that their contractor already came out and my issue was something else. I told her that I still have a leak in some other toilets. So, AHS's tech came out again and he said he had to order some parts or call their service department.

There was a leak on the top of the water heater and the technician came out and handled the job very quickly. He was very knowledgeable. He did a really good job. I was impressed with him. The claims process is fairly straightforward. But at one point in time, I did have a little bit of challenge on the app. I don't know if it was because I didn't have the most updated version, but it took me in a loop at one point in time.

The individual from A-US Air Conditioning of Texas found the problem with our AC unit. He corrected it and we’ve got cold air but we don’t need it now as it's cold.

American Home Shield put the ticket in and Universal 1 called me. The only problem I had with Universal 1 was when they first came out, the guy said the problem was that I needed my vents cleaned. He said that was why the dryer wasn't coming on. I had them cleaned and paid for that but it still wouldn't come on. The first guy that came out to my home didn't do anything. The second guy that came out said I needed a new motor. The first guy could have said that and I would have had my dryer fixed by then. They're ordering the part and it will be like another two weeks. I was also out of refrigerator for the whole summer but it wasn't American Home Shield. It was Whirlpool. I just got my refrigerator in September and they came out and looked at it on June 22nd. But American Home Shield is great. I've had them for years and I love them. I got my sister to get American Home Shield and it's been great for both of us.

The company renewed our contract without our approval, and they charged cancellation fee when I canceled it. They responded that "Your payment was set up for auto pay, the contract auto-renews each year when on auto pay." I wonder which law it comes from that setting up auto pay will set up auto renew. They told me by message that I will get a call about it. However, I did not get respo.

AHS has been good for us when it came to getting our AC fixed and our plumbing looked at, but I've been very disappointed with our recent experience. On Sept 12 our oven broke, I put in the service request and someone came over, looked at it for a few minutes and told us they were ordering parts that might take 2 weeks to get here. One of the parts arrived about 10 days later, but 3 weeks after the first person came over, we hadn't heard anything. I called and was told another part hadn't come. Fast forward to today, we still don't have an oven that works and I spoke to a representative yesterday that we might have to wait until Dec 4 for this part to arrive.

Updated on 10/22/2020: I had reviewed AHS yesterday and immediately received a notification from AHS that I would receive a call to resolve this matter. After waiting 2 months for my refrigerator to be repaired so I was heartened I maybe able to talk to someone who would resolve my issue. Over 24 hours has passed and I haven’t heard from anyone. I am very disappointed. I am re reviewing because I have no other option. Phone calls I have made almost daily do not work.

American Home Shield's tech came to rekey master locks for the house I moved into. I gave him the information he needed and he took my locks apart. Once he rekeyed them, he brought them back and hooked them up. However, their tech should wear shoe coverings when he comes into the house. Other than that, he was very professional. He got the work done and was in and out in 30 minutes.

Troy from National Platinum was very nice. My machine was clogged up and the people from the other company weren't interested in fixing it. They said "Well, you need to request different contractors because if you need a new one, then you save steps that way." There's also a computer on my machine, and you have to hit certain numbers to run the diagnostics, which runs it through everything. The guy didn't run the diagnostics on it and he didn't call LG either. On the other hand, Troy ran the diagnostics and he said he couldn't figure it out. I said, "It's like a sensor or something on it is clogged up." because it didn't really dry. He called LG and the representative told him what to do. Lo and behold, the blower motor was packed full of lint, so he cleared it out.

Home Shield usually does a service in the spring for the air conditioning and in the winter for the furnace. There was a notice on the Home Shield website that they were doing the service. I liked the offering and the alert. Home Shield sends out an email saying, “It’s time for your air conditioning to be checked.” And we got that service. And just to get online to schedule it, I like that a lot. Air Max came out and checked the furnace. They made sure that it was working properly for the winter season. The tech came, did the service, then wrote up something saying what he did.

The guy did a good job for the re-keying. However, I had a contractor come out to do two service calls but they said that they couldn't fix it. I had to call in and find out what they were gonna do about it but nobody ever got back to me. I'm waiting for an answer from them on the microwave. I've been told they're gonna replace it but I haven't got the final authorization yet. I thought I did last week but they put me on hold and never got back to me again. So, today, I called and they said they're still waiting to hear that it is authorized to replace it.

American Home Shield's claims process is based on what item you're processing because they break it down into different categories. They got an oven, they got a stove. So sometimes, you don't know what to put in. I just put in an electric oven when I submitted my claim. The same guy got here. He had been here back in November of last year with the same problem with this oven. So, he was familiar with it. He didn't do anything. My husband said he stipulated that it came on, so they turned it off. But right after they went out the door and everything, I turned the oven on and it didn’t come on. So, I called the guy right away and told him that the oven didn’t come on. We had to get a new one because they no longer sell the parts for it.

My washing machine was not working, so I called to have somebody come out and fix it through American Home Shield. The contractor was very friendly. He definitely looked into everything and then ordered a replacement part for my washer. We had something else that needed to be fixed and he fixed that too, in addition, to make sure the washer was working properly. The part came within a week and he was back. He called before he got here, wore a mask and practiced social distancing. My washer has been working great since. I really appreciate American Home Shield. My mother told me about their service and being a new homeowner, appliances break here and there. It's nice to have something so I don't have to go out and buy a full brand new washing machine. When it breaks, I can have somebody come in and fix it for a reasonable price.

American Home Shield is easy to deal with and we like them. Recently, I went online to submit a claim for my refrigerator and my stove and the process was very easy. The heating element on the stove was always staying off, but the light was staying on. It's done it a couple of times since the repair as well, but it was nothing like it was doing before. Meanwhile, the refrigerator was not producing ice and making weird sounds. The line was clogged and the technician took care of it good.

The technician came for the AC and I explained to him. He asked me a few questions and started checking the unit right away. The quality of work that he did was good. Every time we contact American Home Shield, we get a response right away. They have been working very well with us. The service is excellent and they take care of our needs, which is why we have been with them for three and a half years.

We did the winterization special that AWS was running for checking heat systems. We didn't realize that we had dual zones ‘cause we're new homeowners here, so we were able to add on a second zone, and they took care of everything for us. They checked out the systems and everything was looking really good. They were very polite, courteous, and on time. We also had somebody out because we thought we needed to seal our sump pump in the basement. It turns out, that was not the problem that we were having because we thought mice were coming in that way and the technician informed us that it was not the case. There wasn't anything that they could do.

My house is a multi-family house. So, the basement has potential where it can completely close off and have it as a separate rental. Then the garage has been converted into an apartment. When I first got with AHS, I was having an electrical issue in the apartment, and they wouldn't cover it because they said it wasn't under the foundation of the main home. Well, it's an attached garage, but it's attached by a breezeway. And so, if it wasn't under the exact same roof, they wouldn't cover it. I had two years with them and I cancelled my second year because of that. If they're not gonna cover the entire property, then I feel like they shouldn't be saying that they will. That is part of the property, and it was listed when I bought it as part of the property. I was disappointed about that because they're not covering anything in that apartment at all.

We had a refrigerator before and we had a problem with it. It was also when we first started having American Home Shield. The refrigerator broke and they replaced it in 2016. This 2020, at the beginning of this year, the icemaker started making a terrible noise, like the gears were grinding or something in it, and it kept on shutting off the icemaker. I also noticed that it wasn't cooling the refrigerator down. Then it got worse and worse. I called American Home Shield and they sent a guy out that said the compressor was bad. It's one of those LG compressors that are bad for everybody. He called AHS and they gave him the okay that day. He ordered that and the icemaker as well. The refrigerator is kinda tight where it is. He wore a mask, he was very cordial, fantastic, and he explained everything. He got everything taken care of and set up.

The outside AC unit was not running. Samuel and Sons was sent out and fixed it right away. It's just that I've had to call a couple times. But then someone had been here the next day, except when there was a holiday. I figured if someone comes out the next day, the customer service is in good shape.

A friend of mine told me about American Home Shield. I hesitated at first. But I kept seeing commercials and it persuaded me to purchase it. I've heard some negative things about AHS. But when I used AHS, I was totally impressed and was shocked. They responded. I referred my brother. I told him how well everything went. He said he had heard some negative things too but I told him my experience was great. Recently, I had gas leaks. My appliances operate on gas. The contractor that came repaired it and everything went smoothly. He had to come back the second day for the water heater. He was very professional.

My air conditioner upstairs was leaking. The tech cleared out the leak. He wound up vacuuming and sucking up the gunk out of the reservoir. I also had some issues not related to the air conditioner. It leaked out all the water and came down on the ceiling down on my first floor. I had to call and get the ceiling repaired. I asked American Home Shield if they covered it and they said no, so I wound up having the guy come and fix it on my own.

I'm feeling pretty confident in American Home Shield. The service has been greatly beneficial. It saved me money. It's my second time using it. Some type of fan belt went out in the refrigerator and they had to order a part which came in about a week or so. The first time was when my central air needed antifreeze. The contractor for that was fine.

The hose for my ice maker was leaking. I called American Home Shield and told them about the issue. Their rep told me that they were gonna send their contractor out. Sears called to make an appointment. I told them that my refrigerator is really big and I can't pull it out. They said they were gonna send their tech out with two people who will help pull the refrigerator out. Sears's tech was professional and he didn't ask a lot of questions. The job was done in half an hour and there has been no leaking since then. I was very satisfied with the service.

The fridge was going in and out. I made a claim and the contractor called one time but since I didn't know who the number was, I never called back. They closed the claim and I was really upset. It was very non-business-like to not leave a voicemail, or even try to call in. The fridge started going out worse again so I started another claim. This time, I got scheduled with them and they came out, so it was okay. I was really surprised that AHS covered three issues in the same category under one claim, which is really nice. My fridge wasn't working, so they had to replace it. My dishwasher wasn't cleaning and they got parts to fix it. The stove was leaking gas and they fixed it. But I would say it's a little difficult trying to get through to AHS. If you don't do it online, there's no luck. So, you’d have to do it all online.

My air conditioner stopped. It wasn't responding to the thermostat. I went online and submitted the problem. I got an email back stating who my problem had been referred to, and that I should hear something the next day, but it included the phone number of the company so that if I didn't hear from them, I could give them a call. I called Airpro Service. They came out the next day. The young man that was here was very good. He was courteous, polite, clean, didn't leave a mess, had to replace a part. He also went ahead and changed the filter for me.

We needed a rekeying and it was one of the things that we could have done with just the $75 service charge. I called the number up for AHS and I had to make a couple of phone calls to get somebody to come out. But when the person contacted me and we made the date for them to be out there, they were there on time. The gentleman came out and listened to what I had to do and what my needs were. This is COVID, so he had his mask on and he did his job very thoroughly, responsibly, and very efficiently. So far, my daughter has been in that house and she has not had any comments about any of the locks having any jam on them. Other than that, I felt that the efficiency and the professionalism of the lock master made the experience very comfortable and I would go to AHS again because of him.

I had a plumbing issue that Thomas Brothers came out for and they fixed it pretty quick. I also had an electrical person recently and he came in and fixed the issue right away also. The service from AHS has been good so far and having a home warranty is beneficial. My sister just got one because I recommended it.

American Home Shield is good for minor repairs like the dishwasher not working good or a water leak. They did replace the water heater. But I had issues when it came to the AC. I was away on vacation, came back, realized the AC wasn't working and I called it in that same day. I got it in a Saturday. I understand that nothing can be done over the weekend, but they were giving me the runaround for about four weeks. I got two kids and with the Florida heat, we had to move out of the house. They kept telling me because of COVID, everything was running a little bit slower. I came to find out that my unit had the old-style of refrigerant. It was a Freon instead of the new regulation, which apparently is no longer allowed in Florida.

The unit was working without a problem, and then it started grinding. It was metal on metal type of grinding. We called Home Shield to find out what it was and the contractor reached out and scheduled an appointment. Home Shield kept us informed. They let us know who would call. When Kasey's Appliance Service called, we scheduled the appointment. The guy that came out was pleasant and fixed the problem right away. He even showed us what the problem was, and expressed that if we had that problem again, we could tighten up what he tightened up. We were happy with how everything went.

I submitted a claim with AHS because my air conditioner was not working. They had to replace the whole unit. It was the 10th time the contractors had come out to repair it. Every time, it has been a problem. American Home Shield has been a problem for us all the time. Tons and tons of problems. The reason being they did not replace my washer and dryer. They sent out two people who were wrong, and they said they couldn't replace it. So, I had to replace it by myself. They didn't pay. Then, my water heater broke. That was an emergency, I had to fix it. I'm not happy with American Home Shield. I'm going to look for another home warranty company.

Our recent service call with AHS went well. The technician was in and out. I've been really satisfied with AHS.

I submitted a claim to Home Shield for my air conditioning. They have a great process through their website. Things have been fine since their tech came. Overall, my experience with the warranty process was as expected.

I really had a horrible experience. My toilet overflowed and I had water all over the floor. I called American Home Shield and got an agent in the Philippines. He scheduled someone to come in and it was on a Thursday or Friday. But I needed immediate help. He gave me the contractor's number so I called the company. They told me they could not come out because they were closed over the weekend. I called AHS back and got another agent from the Philippines. This gentleman this time said, "We have 24 hours. We do not have to be there." I told him that the water was all over the house, down in the hall, and the carpet. I needed someone immediately to tend to the water issue.

I went with an offer for heating maintenance that American Home Shield was running through email. I had an issue with my heating system in the past winter and I wanted to make sure that everything is good to go for the coming season. I had a pleasant experience with this claim as AHS's techs were professional. They were done within 20 minutes and since they came, my system has been operating more efficiently. There's a little kick in the heat when before, I had to turn my thermostat a little higher.

When the coronavirus issue came in, some of my friends had issues with delays or late responses. For me, the response was quick. American Home Shield designed that we can submit the request online and I went through that process. I used the website when I had an air conditioning issue. They scheduled a visit and everything went through smoothly. The contractor was professional and they did a great job. Because the unit was old, it was decided that it would be replaced with a new one. Part of that was the coil issue. They communicated with American Home Shield and they told us that AHS approved 700 and some dollars for the coil. The remainder, I paid. I’d definitely recommend AHS, especially for old houses. It's a peace of mind.

We've had American Home Shield for several years and we've had good experiences. When we were having issues with our hot water heater, we filed the claim through the website. I've used it before and it's user-friendly. We got a text saying who will come, and they'd be there within 24 hours. I was contacted within 24 hours. High Priority Plumbing then came and they were very good.

The faucet lost pressure and it went from one day being fine to the next day with barely drips. I couldn't figure out what was going on and I got scared that there was a leak somewhere. I filed a claim with AHS and Royal Plumbing's tech came out to deal with the issue. He took a look at it and found out that there was debris that was coming from inside of the faucet that was clogging up the thing that you put in where the water flows out of in the faucet. He was able to rectify that and we were good to go.

I had three claims with Home Shield in the last six months. One was the garbage disposal was leaking water underneath the sink. The guy was very knowledgeable. He came in, I told him what I had done, he tried to get it working again, but then I noticed it leaking. He saw the rust and where it had been leaking and the bowl I put underneath. Home Shield said, “No problem. It needs to be replaced because it is leaking from the unit itself.” The guy said he had one on the truck, took it out, and put the new one in. Home Shield stopped the leak. They also dealt with a leak in another toilet and I just had a new furnace and air conditioning unit put in by them. Many of the contractors that come out are contractors for other home warranty companies. I always ask their unbiased opinion on which one they think is the best because I've read where some pay a little more for other things. So far, everyone said Home Shield is the best.

The amount we have to pay went up. But usually, when I have a problem, I call Home Shield or go online, and they're responsive. They get right back to me with the contractor that's gonna do it. Recently, the tech was very good and professional, introduced himself, and wore a mask. He checked the unit out and said, “Yeah, it looks like it's a fan motor, and we're gonna have to order one.” He ordered it, and as soon as it came in, they called me and set up to come right out. It took a little longer than I would have hoped. Four or five days.

The guy AHS sent out for our electrical was better than most I've been getting. He was terrific. He was smart and knew what he was doing. He had me fixed up in no time. Their company was great. I have a plumbing contractor that came out that I'm gonna have to call. This was quite a few months ago. He did nothing. I have a toilet that is very slow and not flushing the way it should. Fortunately, it's in a guest bathroom that I don't use a lot. So I've just let it go with the COVID thing, but I'm gonna have to get it fixed and he didn't even run the snake down. He said, "Oh, that won't do any good." I said, "How do you know it's not flushing?” “It's bubbling down." I wasn't happy with him. With American Shield, I've been very happy with them. It's just once in a while, I'll get a contractor that’s not really quite what I'm hoping for.

My wife called American Home Shield to have someone take care of a blockage in our tub. When you're calling for anything at your home, it's stressful. But the process was super smooth. I work in insurance so I know how a claim can be frustrating if the process isn't smooth. We had a call immediately right after and set the time up for the service. It was easy. The contractor explained everything and did the work. It was perfect and the plumbing has been fantastic since then. It's draining as it should. I hope I don't have to use American Home Shield again. But if I do, I know that it'll be a great experience.

I had work done on my AC and they seemed to do a good job. I did the claim all through their online portal and it was pretty easy. They were very professional as fas as scheduling and willingness to answer questions over the phone beforehand and after.

My AC completely went out and the process was very quick. I was told when the contractor was gonna arrive and they were there on time. They went into the attic and there was an overflow problem. The AC had a safety where once it hit that overflow, it wasn't letting it start. So, they cleared out the blockage and emptied the overflow tray. It worked at that point. They were in and out, and I was able to get back to work the same day. I moved into this place in June and that was my first experience with American Home Shield. It was very good.

Our AC wasn't cooling and it's finally done after a month, but it took three visits out here. First, the contractor fixed a part, and then a few days later, it stopped cooling again. They came back out, and then we had to order more parts, and then they came back out again and did it. I had a claim for a dryer as well and the vendor that came was good. They said that a new dryer had to be put in, then I had to deal with being on hold for two hours at a time each time trying to get through to the buying department in order to get it scheduled. That was a pain.

We had a faulty garbage disposal that was leaking water down to the bottom of the sink floor. I called American Home Shield up and paid my $125, and they sent someone out within two days. The person they sent out was fabulous. He explained everything. He was fast, knew what he was doing, knew exactly where the issue was and replaced the garbage disposal with a new one. They had everything ready once they knew what the issue was when I called them. They had all the parts ready.

I was having issues with my toilet. Submitting the claim with AHS was easy. It was a great experience with the contractor too. There were multiple issues. They fixed one of the issues. I need to put in a claim for another one. Because they were nice, they looked at it while they were here. Essentially, when you would flush the toilet, you'd hear a vibrating sound in the wall. It didn't happen that day coincidentally while they were here, it's happening again now. So, we need to get them back out here. But for what they were looking at, it was great.

I wasn't very happy with the experience because they indicated that it’s not a covered item because it's coming from the roof even though it does come from turning on the water. I ended up paying a $75 deductible for the guy to just to come in to inspect and to tell me that it was not covered. If it's not a covered item, I shouldn't be charged for someone to come over to tell you it’s not covered. But I had another claim with the toilet and that was a very good experience. The plumber was very experienced, knowledgeable and educational. It made the process to get a claim in and out seem to be pretty quick.

American Home Shield takes care of everything and so far, they have been excellent in what I've needed. A technician came out to replace my dishwasher ‘cause it was unable to be fixed. They came, set everything up and it was wonderful. Also, submitting claims is easy and if I have any complaints, I can do that too. When I called, the representative was professional and right to the point of what I needed.

I had a garbage disposal that was not running and I called American Home Shield. Their reps did their job and I was told that their contractor would come within a 10:00 to 1:00 window. However, the appointment got pushed back to later that afternoon through no fault of the contractor. One of their techs had called in sick and they were short-staffed. Still, when their tech got to my location, he got my disposal fixed. He did a good job and since then, it has been functioning like it's supposed to. Previously, I was with Home Warranty for a number of years. I will take Home Shield over Home Warranty any day.

Brunswick took care of the problem that I had. The first person that came out really didn't investigate it properly. He just kinda cleaned the coils and just said that that was all that it needed. It did cool for like a day. But at the end, unfortunately, the unit did need replacing. Brunswick came out and did a total assessment of it. Thank God, American Home Shield was able to replace the unit for me, and now, everything is amazing.

American Home Shield is worth what I'm paying for and it's working. I had a claim for an oven repair and it was very good dealing with the technician.

I have two switches. One in my bedroom and one in the living room, which are next to each other. Then, I have a back-porch light. Both switches were supposed to either switch my back-porch light and neither switch turned on my back-porch light. So, it was dead black out there, and I keep a lot of stuff out there. The contractors that AHS sent repaired the switches. I had even changed the switch myself ‘cause I'm handy, but that didn't work. As it turned out, it was on the other switch that I didn't even think of to change. The contractors were efficient, polite and they did it pretty quickly. They were prompt and they did a good job. Most of the contractors that I have gotten from American Home Shield have been fine. AHS has been good as well.

I needed a hot water tank replacement and American Home Shield could have done better. I didn't think they covered a lot on it. There was 600 some dollars unexpected cost.

The contractor fixed the air conditioning unit outside. They were great and everything works good.

It's not difficult to get my claims with American Home Shield going. This latest time, they wanted me to wait like 12 days for someone to come out. I couldn't wait that long. They got me somebody else that wasn't really in their program, but they took care of it all. So, I really wasn't upset about it. They were very good and they fixed the issue. The only thing is the tech had the part, so he didn't have to worry about it. But he told me that if it needed a part that he didn't have, it would probably take about a week because he'd have to wait for American Home Shield to approve the part that he was putting in. Still, when I needed American Home Shield, they've done what I've needed them to do. This is my second house I've had them on and both times, I've been very satisfied with what they've done.

My first week in the house that I purchased, the water heater went. I talked to my bank and the loan company. They told me about American Home Shield, which my bank agent uses. She recommended them. I made the call and I’ve been with them ever since. I call the number when I submit claims and every time I talk to an agent on the phone, they've been very helpful and very understanding.

American Home Shield is doing a good job. Their website is pretty easy. I called them for a rekey and within one or two days, the guy was there. He was only at the house for an hour and did a fantastic job. It was smooth.

My most recent claim with American Home Shield was for the heating tune-up of my furnace. Submitting the claim was very simple. I just went online and requested an appointment. When the contractor came, I just showed them where the furnace was. They completed the service and left. Everything was fine.

We had an electrical issue. The contractor who came figured it out quickly and everything has been operating fine.

American Home Shield is pretty awesome and convenient. They're very quick with their response and they have a pretty good claim process. We did a claim for our refrigerator and the contractor who came was very professional. He explained everything and let us know what the next step would be. But the refrigerator is yet to be repaired as we're waiting on a part. The ETA is unknown at this time. We also had a dishwasher claim and that was repaired completely. It's been good since then.

The sink was not draining in the kitchen and the contractor unclogged it. It's back to usual right now. We're just waiting for our built-in microwave to be fixed too. We’ve been with American Home Shield for only a month but the coverage is good. I would recommend them to a friend if my friend would need one.

American Home Shield is good. So far, I like it. Recently, Bright Construction came out for my flickering lights in the kitchen and bathroom not working. They were good. The heaters are functioning fine but the lights are still flickering in the hallway and in the kitchen. When the guy came, he didn't see it flickering that much. But right now, I'm looking at it and it's flickering.

We own three houses in Las Vegas and they're all insured with American Home Shield. We've had a couple of issues that took a long time to get resolved. It's really frustrating when I call up, explain the situation, and somebody says that he'll look into it. But I can't call that person back again. I get someone else next time and I gotta give them the whole history of what happened before and this phone call and that. As of right now, we're fine. There have been a couple of times when I was really thinking about dropping American Home Shield 'cause I just couldn't get anybody to take charge of an issue. But ultimately, they did. Recently, Dockside Plumbing came out. This person actually spent some time to explain to me what was going on and what needed to be done, so we were happy with him.

Within two weeks, my refrigerator water quit and my grill on my stove quit. It was very easy submitting a claim to American Home Shield. I just did it online. Shortly after, the repair company contacted me that day, but my phone number was wrong on my accounts. So I wasn't getting it. I thought that they weren’t following up. Four days later, I tried again. They were very nice people. I went in and he said, "Well, we did." He sure did. I could see where they had tried to contact me but it was not my phone number. I don't know how that happened. But I was able to go on to my account and put the correct phone number in there.

Our ice maker had to be replaced. The contractor came in and saw the problem. He had to order a part. He explained to me how shipping was, and it took about a week and a half, and he had to come back. He came and put the part on, and everything’s working fine. He was friendly and he had his mask on.

I like American Home Shield a lot. I would call and they would tell me that they would send a contractor out. And then, I would hear from the contractor. They would come through and take care of the job. I appreciated that AHS would call and send somebody out right away not like those other companies that I used to have like Choice. It went about three weeks before I could get somebody to service which was why I got rid of them and gave AHS a chance. I recently had the garbage disposal replaced and then, it got jammed up. I put the switch on and heard a grinding electricity noise. Then, it blew my fuse. I put my switcher back on and all it would do was hum. So when the contractor came out, they looked inside of it and the technician had a gadget and he got it to crank around and found out that a screw or some kind of metal was in it.

Overall, as far as the service part of it, submitting a claim was fine. The people came in a timely manner. It was less than a week. What they were waiting on was for the people that came out to service the thing to submit their paperwork. They needed a washer, but to me, it was handled in a timely manner. My dad was here. He said the gentleman from Service Plus Repairs was nice and professional. I was looking into getting a new washer, but I'm waiting until Black Friday. A lot of stuff was on backorder, so the last was like, "Just wait." But it went smooth. I have the email, but I will just purchase it, and then send Home Shield the reimbursement. We were supposed to get a $25 Amazon gift card, they want me to go jump through hoops to do it. I spoke to them at the customer service and they wanted me to email somebody. I didn't think it would be that complicated, which is the only problem that I have a down fault with.

Several years ago, one of our lights outside had an electrical problem with it. A gentleman came and looked at it, and he said that there wasn’t anything he could do with it and that we were gonna need a whole new lighting kit. We happened to mention it to a member of our church and he said that was not it at all and told us not to buy that. He said that where the connections are could sometimes get dirty and told me to brush around them. My husband did that and the lights are coming on every night. At the time, we got charged $50 for the guy to come out and take less than five and say he couldn’t help. I hope he doesn't treat everybody else that way because if that's the case, then the reputation of AHS is being dwindled away by bad contractors. That was just one but that doesn't mean the whole company has got bad contractors.

Immediate Response came out for our plumbing issue and they were excellent. They were extremely knowledgeable with what they were doing. They troubleshot it. The guy said, “You need this and this. We can repair this, but the unit’s not to code and we need to retrofit.” I said, “That's fine. Call American Home Shield and tell them what your plan is.” 48 hours later, I had a new water heater up to code and new plumbing. The cost to me was negligible. They were very happy with the fact that it could be fixed and it was.

My steam heat boiler was not working. I turned it on and simply nothing would happen. I called Home Shield and then they sent me a confirmation email. The gentleman from Liberty called me just a few hours later to set up the service. Then he came the next day and got boiler going. He cleaned it and my sight glass. He kinda did a kind of beginning of season little refurbish. So it's all working out and I can read the sight glass. Liberty was great. The tech was actually been to my house a couple years before and he remembered it. He was a very, very nice guy. Overall, it's been a pleasure dealing with Home Shield. I've always got the service as soon or earlier than I thought.

Submitting service requests for my garbage disposal and my refrigerator ice maker to American Home Shield was simple. I had to make two separate claims for them. One contractor who came was an appliance repair company and they did my refrigerator ice maker. The other was a plumber that handle my garbage disposal. The techs were both great and now my appliances both work fine. I've also had their contractors come out before for an issue with our drain line that goes from the back of the bathtub to the front of our house. That gets clogged up regularly. It would be better if I could not have to pay separate fees and do more than one claim at a time. Other than that though, AHS's warranty is worth the 58 bucks a month.

The website is really easy to use. I made a ticket online for my washer that was having an issue draining and getting water into the drum. American Home Shield had someone from ABM Appliance and Electronic Services come out and he was professional. I still have some issues with my washer, but it's okay. I can wash my clothes now, so that's nice.

It went great with Star Services. They came in, got the problem fixed and got out. We had power everywhere we should have power except the control boxes inside the washer. They replaced those. My experience with American Home Shield has always been great. I call them and they get somebody out right away. They take care of the issue. I don't have to worry about something going out and having to replace a $3,000 refrigerator or washers and dryers. It costs a pretty penny to replace that dryer which was what I would have to do.

Greenway came out for a routine maintenance and everything checked out perfectly fine. They were very professional. I called American Home Shied directly for this service and they arranged it for me. It was easy to get hold of a representative. I live in Indiana and a lot of people are doing maintenance checks on their equipment. It took a couple of weeks to get somebody out here, but that was okay. I was in no hurry.

A garage company came out to put some weather stripping on the bottom and they were making it go up and down. During that process, the motor for the garage door exploded and they wanted to charge me 650 to fix it. I called American Home Shield for $100 and then Ace's Garage Door Repair & Install came and fixed it. I'm very happy. The claim submission process was really easy too.

I had to call JJ’s Appliance and they said that they no longer work with Home Shield. So, I had to call Home Shield and they sent me to another company from Houston but they work local. They fixed the issue. I'm satisfied with Home Shield up until now.

My washer quit working and I called it in August 13th. American Home Shield scheduled me with Sears. It was several days before they could come out and look at it. The first technician they sent out said it was the computer and that it was gonna be very expensive. He was gonna see if they'd approve it, and they did. Then we had to wait September 11th before he came back. He got the part. But when they came back, he had been fired, and another guy came and installed it. He said the computer wasn't the issue and that it must be the motor. He had to order it. My parents said asked him when would it be here and he said he had no idea. Then he just left.

The most recent claim I had with AHS was for the refrigerator. It had stopped cooling. I went online and there was a link that I can request service. The website seemed to work all right. They said to expect the contractor to call within 24 hours. I was pleased with the contractor who came. He explained things very well and was very professional. AHS really worked pretty well. I wish it was a little bit less expensive though. But I would recommend it.

My dishwasher was leaking and John T. came out but it’s still not repaired. American Home Shield had to send out an appliance repair company. They came out and said that either I'm going to need a whole lot of parts or a whole new dishwasher. The choice is up to AHS. Submitting the claim was very simple. I prefer doing it online. So far, the service has been good and I just renewed with them. With them, I don't have to pay everything in full out of my pocket.

I had an appliance issue, and the guy who came out was very professional, very knowledgeable, did a fantastic job, and he cleaned up when he was through. He wore a mask and so did I. The pump went out on the icemaker, and it didn't pump the water up to the water dispenser. He replaced the pump, and he had one on his truck. I'm an old lady and I like to talk because I'm all by myself, and he just kept working, but he’d nod his head every now and then. I really like American Home Shield, and I keep telling people about it. My daughter’s friend referred me to them and said that they were wonderful. So far, I'm seeing that, too.

The air conditioner wasn't cooling. The contractor that came out was amazing. I like them. They replaced some kind of a capacitor and showed it to us. It's working since the service. So far, we're very satisfied with AHS.

It was completely easy to place a claim on American Home Shield. I went online and then they sent the order to the company. Within 24 hours, they contacted me, and within a couple of days they were here. My wife's an OCD person, so her floors. Immediately when the gentleman came in, he put some covers around his shoes. I had a water heater leak downstairs in the basement and he noticed what was going on right away and fixed it in less than an hour. When we went downstairs to my basement, he saw I was a Buccaneer fan, so we immediately started talking football. He was very talkative, nice, humble, and knowledgeable. The overall experience and the conversation was great.

The service of the contractors that came out was really good. Charlie from Five Cross came out last Friday and he thought he fixed what was wrong with our AC. But, we noticed Sunday before we left that the unit was still running inside the cabin. I let them know over at Five Cross. Charlie went back out Monday. I shut it off 'cause I don't want this to be using all this electricity ‘cause I’ll need it too, but it never shut off. He checked it out. He said it's still running. He contacted the manufacturer. He's dealing with them right now trying to see what's going on, if this is the bad part that was sent or what. He said he'll let us know as soon as he finds out something. At this point, everything's good with American Home Shield. We're happy.

I had a claim last December for my water heater and my thermostat. It was two separate issues. The water heater leaked so it caused the thermostat to short out. It was the middle of winter here. It was like in the low 30s. I have three kids and my youngest at the time was not even one. He had been in the hospital a few months prior. I called American Home Shield and the claim was filed. I didn't hear back from anybody for a day or two. I got an email back saying who got assigned so I called the company when I saw the email. They said they couldn't come out until the claim was approved. So I called American Home Shield and they said it was disapproved. I told them to approve it and I already gave them the money to file the claim. I spoke to a woman there and she said that it was approved. I had waited two days and called back 'cause it kinda frustrated me ‘cause of my kids. It wasn't approved.

L & L came out and fixed my AC problem, and it was great. They said that it was the evap coil. They were very professional. For the most part, American Home Shield has been great to work with.

Sometimes, the quality of the vendors is uneven. I've had very good experiences and not such good experiences with the people American Home Shield sends out. However, submitting service requests has always been simple. Also, when Ralph's came, they resolved the issue to my wife's satisfaction. There was a problem with the icemaker in the refrigerator and it was replaced. I have since subsequently heard that there is a constant problem with the icemakers in those refrigerators. That's not their fault, but that's something that happens on a regular basis.

My water heater was leaking a lot so I put in a request with Home Shield. It was on a Monday and by that Wednesday, somebody came out. They did an awesome job and they were only in my house for 10 minutes. One of the guys that were there went as far as to wipe down any water that got on my floor and stuff. They were super sweet.

The contractor, Carolina Air Heating & Cooling, was very prompt and they did an outstanding job. I did the claim online to American Home Shield on Friday and the technician came out on Monday. It was a quick response. He was friendly, professional and went over a lot of stuff. He did the annual tune-up for the AC to make sure it keeps running. AHS had a special online so I jumped on it. Before this one, my garage door opener wouldn’t work and the guy that AHS sent out was outstanding. He came right out and took care of it. He was even early.

I’ve been a subscriber for many years and I love American Home Shield. I think it's a great thing and I get peace of mind. If something goes wrong, they are usually very courteous, quick, and I'm able to resolve a problem within 48 hours, which is more than adequate. Recently, Excalibur HVAC came and replaced a thermostat in our heating. The guy did it the same day, so he must’ve had the part on his truck. The heating seems to be working fine now. Overall, American Home Shield is doing a good job.

We had some outages in the house. Some of our outlets weren't working and we weren't getting power to certain things in the house. I filed a claim with Home Shield online and the tech from DT Electric fixed it really quickly. Home Shield is super quick to respond and they've solved all of our claims so far.

We did a second call back in less than a few months for the AC unit. It was the same problem with the capacitor. They should’ve replaced it last time. But they still didn't replace it this time. As longs as it works. The guy that came out from Affordable Comfort got a good one this time. He was professional and considerate. He took care of the problem. American Home Shield is okay. It’s kinda like insurance. It’s easier to pay monthly than to come out of pocket for thousands of dollars at one time. Anytime I've had a issue, I know how to fight for myself, so it was taken care of. There was one particular instance that I had to go all the way up the food chain. But it was more because of the guy that came out than American Home Shield.

My friend and I were talking and I told her it had been an expensive week. The refrigerator went out in the garage. I had to get a new one and on top of that, the water heater went out. She said I needed to get a home warranty. She gave me American Home Shield's phone number and told me to call. I called that afternoon and it's been a lifesaver for me especially knowing that $75 is a flat rate. I started out at $50 but to know you can get help is nice. I like that. It's comforting to me.

When we first noticed that the air conditioner wasn't heating, we turned it off. We tried multiple times to get it going again and we couldn't pinpoint what the problem could be. So, when the guy from Stockdale Service came out, he checked the return, which apparently would go into our bathroom sink. And that sink was clogged right there. We were so grateful for the simple solution. Not only did the guy fixed it, but he educated me. I knew that sink was backing up, but I didn't realize it would affect the air conditioner. The guy said that if it would start backing up, that would be a good indication that I needed to get that clear or it would affect the AC. So, I was really appreciative of the extra knowledge to prevent it in the future. American Home Shield has one of the easier processes, being able to request online and then very quickly get the call back and appointment. Then the company that came out was really friendly.

The unwillingness to pay for the repair of my AC unit, the lengthy process, poor customer service and lack of follow through. Typical home warranty company that pays millions in false advertisement. Never again I will make this mistake.

Scheduling service with American Home Shield is very easy. All of it happens through text. There was a time when we had intermitted electrical issues that were localized to one or two appliances. I got worried that something was wrong with my wiring or the breakers. The tech sent by AHS came and checked all my circuits. He made sure everything was fine and said that things looked good. We haven't had any issues since then.

The process was easy and quick. The service provider supplied was excellent. They worked on attic half and outdoor half. In the past, I have used AHS a few times for repairs and it was flawless. I highly recommend this company and its supplied service providers.

I went online and submitted a claim with AHS for the refrigerator and the washer. Then, I received an email saying that they had the claim and it was assigned. The contractor came out and they had to order parts for the refrigerator. When they came back to fix that, it's been fine but for the refrigerator, the tech said that they to do a recall on it. I'm still waiting to hear back on that.

I understand there's COVID and some backlog, but if you have a downed freezer, you shouldn't have to wait three months to get it fixed. We noticed that the entire side of the freezer was frosting over very thickly. It was having freezing drizzle, frozen ripples down the freezer wall. It was making ice on top of the shelves. The shelves wouldn’t slide out ‘cause they were frozen. Everything was getting soft. Our temperature would vary from 5 degrees below to 40. Spontaneously, in an hour or so, it’d go back to 5 and then 40. Stuff was kinda freezing and thawing. The ice cube maker was making ice cubes overflowing onto the two shelves below. It was heaped up and going over the edges. I had to take a couple pans to scoop out all the excess ice then dump out the ice in the ice tray to keep it from doing it again.

Home Shield is very professional, they care about their customer and they take the time out to make sure that you understand everything. Sometimes I have called places and I was more confused after I got off the phone than I was when I got on the call. On the other hand, Home Shield clarifies and they continue to ask you, "Is there anything else? Is there anything else we can help you with? Or is there anything that you're not understanding?" They made sure that I was comfortable when I got off the phone. Home Shield explained everything to me. I called the first time, and then Home Shield put me in contact with the claims department so I could do the claim. But they never hung up on me. They just transferred me over to them.

The sewer was backing up in the basement. AHS said we would hear from somebody 24 hours from when the claim was put in. We did the claim on a Sunday and I got a call on Monday. The person told me they couldn't come out until later that week and to call back. When I called back, they sent somebody out that day. He did a good job.

My air conditioner was not cooling. I started this problem in June, and it's still not fixed. Now, the air conditioner people did fine. They came out. It took them a couple of trips, but they were pretty consistent at exploring and trying to figure out what the problem was. They figured it out. They got the air conditioner running good and as a result of them figuring out what the problem was, then it started condensing in a spot. It created like a drip in my ceiling that created a hole in it. We discovered that it had been going on. So, after the air conditioner started running, they turned it over to the plumbing department. The plumbers came out several times. When they finally figured out after about the fifth or sixth time, they said, "Well, we need to coordinate with the air condition people 'cause they have to do their part. And then the plumbing has to do their part. But we need to coordinate it."

It was a really good service with Central Heating & Air Conditioning. The guy had social distance. Also, when he went into different areas, he had a mask and things like that. Everything was well with the assessment. Once he finished, he said it was done. I knew he had to close out the work order with American Home Shield, but I never got any physical documents of what he completed. That was my concern. I already called American Home Shield and they said they would follow up on it. They said that with the one who visited, it would have checkpoints and things that he would do. He checked all that stuff, but I just didn't get anything from him. However, I'm very happy with American Home Shield. I just built a house, so I just wanted to make sure I get everything in records and they were very good with that.

American Home Shield has been very accommodating. We requested All Clear Plumbing because AHS sent them out initially when we first moved in. When we submitted our recent claim, All Clear didn't show up. We quickly called American Home Shield to see if we could request All Clear because we had such a favorable experience before, and they were very quick to accommodate that. We're very appreciative. All Clear Plumbing came out and they were fantastic. They were by far superior all the way around. We were very impressed. They had foot coverings as well as masks. And, they sent a text message as well as they called us when they were en route. The technician was incredibly respectful and professional, which is very refreshing.

American Home Shield has been good. Recently, the garbage disposal that's 23 years old froze up so I called them. The guy came out and took a look at it, tested it and said he had one on the truck. In like 45 minutes, he was out of here and everything is perfect. I was really happy. The guy was really good and very professional. He went right to work and cleaned up everything afterwards.

Southway Appliance Specialist came out and the guy was very nice and professional. He let us know when he would be there and he wore his mask. He explained to us what was wrong, and he fixed it on the first try. We lived in an older home and I knew things were gonna start breaking down. My son had American Home Shield, and now, I've had it for years too. One time, I called them and it took forever for somebody to answer. I hung up that day, tried back the next day, and still didn't get anybody. I had to call back the next day. Trying to get them is a problem, but once you get them, the service is great.

It's been a very positive experience with American Home Shield, particularly with a new home. When my wife spoke to the representative, they said that someone would be contacting us within the next 24 hours. The contractor came out and determined what the problem was. They had to order the parts then they came back a second time in order to install the circuit board that was broken on one of our air conditioning units. Once the circuit board was replaced, the system’s been functioning properly. The contractor had to drive over from Oklahoma City which I found a little curious but he was very knowledgeable. He came and used his equipment to assess the problem then told us what the problem was. The only thing was the time between diagnosis then having to order parts then repair during the heat of the summer could have been shorter. That air conditioning unit was out of service for maybe four or five days which is somewhat inconvenient.

I've had two AC service visits. The recent one, the fan didn't work and my AC on the second floor didn't start. The tech from Phil's Good A/C came and he fixed it the same day. The first visit was for an AC on the first floor. A different guy came, but it was the same thing that happened (the fan died). He repaired something, and then he left. Now, American Home Shield is really good in the sense that they've become more professional. They are sending good people who can do well.

Everything has been fine with American Home Shield. I just moved into a new condo and my realtor suggested I get someone to rekey the place to make sure I have the only set as opposed to someone else who maybe rented it in the past. LT Lock & Key came out there and rekeyed it for me. It only took about half an hour and that was it. It was good. The guy was nice and efficient.

Submitting the claim to American Home Shield online was fairly painless. I misclassified it originally to be a garbage disposal unit versus a compost machinery. It didn't make sense even though there's a big picture showing what it's supposed to be. I was going through the process when I realized that it clearly was not what I originally thought it was. After I realized that, within a few moments, I fixed it and updated it. The one thing that I did like was I got to choose the company. I looked up the original company that was selected and they got 2.5 stars. I'm a review kinda guy and I didn’t want that 2.5-star person.

Hansen Mechanical came out for the checkup on my heating system getting ready for winter. I got an email from American Home Shield giving me a heads up that it was that time of the year and I said, “Hey, that's a good idea.” I responded to the email and they gave me the company. Hansen Mechanical was very professional. They were in and out. It was perfect. Home Shield did a great job. They have been responsive whenever I've had a problem. I was part of Home Shield years and years ago, and I stopped using them because I needed to save money. Now I'm back with them and it has been great.

I recently had my pool motor and a timer in my pool replaced. I also had a refrigerator that was not working, and they got the part and put it in. So, AHS has done everything that I thought they should. However, sometimes, the wait time is long, but I've been able to get through and do what I needed to be done. What I've done is I'd leave my name and they'd call me back, because it would say it'd be 30 minutes. They would always do that within the day. My monthly charge and the amount that I have to pay, the $100, when I have a claim is also fair.

American Home Shield's tech from Next Generation did a really good job. He answered all my questions. Each time I've had their contractor out has been satisfactory.

I've been with American Home Shield for a long time and most of my experiences are excellent. Over the years, I've only had one time where I was upset with them, but I took care of business. Also, the claims submission process takes time, but I expect that. A plumber recently came out and he was good.

It's pretty easy submitting a claim to American Home Shield. I'm impressed. When you call them, they normally reach out to you the same day and let you know that a contractor will get in touch with you within 24 hours. If they don't, they leave a number for you to call. I had four different contractors come out and all of them were very professional. They were clean. Get American Home Shield if you can.

Putting in a claim with Home Shield has been easy. The tech from H & C Electric recently came over, had on a mask, figured out what the problem was and fixed it. The issue had something to do with the socket and he resolved it. Everything was fine. It's nice to be able to call someone to get somebody to come and fix it than having a hard time find somebody to fix your issues. And since I’ve been here, I've only had two major issues. I called someone and they looked into it.

The guy from High Priority Plumbing who came out was very friendly. He introduced himself and he did a great job. He also had a mask on. He let me know that a part would have to be replaced. Then when the part came in, he came back and put it in. So far, I've been pleased with the service and with the companies that American Home Shield has sent here. I had to use them a couple of times last year and the service was good. So I decided to take a chance and renew it.

The main drain lines for my AC were clogged up. So, water started to fill up the pan. The pan lines clogged up, and then water overflowed the pans. American Home Shield sent a tech out and he unclogged the drain lines. He was fast, very efficient and quite professional. The whole thing was over in 15 minutes.

Patrick Murphy Plumbing did a great job. I was very pleased with them. Unfortunately, I had to call another service because it was an outside problem. What happened was I was taking a shower, and the water didn't seem to be going down like it normally did. When I got out of the shower, I flushed the toilet, and the water started pouring out from underneath the toilet. From that point, like an idiot, I tried to do laundry and then had water coming up from the toilet, in the bathtub and underneath the toilet. I had water coming out everywhere in the bathroom. It ended up being roots in the line. We had a break. It was a major thing.

My son was doing his laundry and he came out with water on the floor. I put in a request for a plumber online. I said I needed a plumber for a washer leaking. At the time, I wasn't sure if it was the washer or the drain itself. An appliance repairman came out, looked at it and said my washing machine is fine. We started a cycle and as soon as we did, the water came back up through the discharge pipe. He said he'd notify American Home Shield and they would supply me with a plumber's name. The next day, a plumber called and set up an appointment. He came out, ran the snake through the drain, found the obstacle and knocked it out. We ran a cycle through the washing machine and that was fine. The gentleman was very polite and very prompt. He cleaned up the mess he made before he left. He left me with the receipt and a calling card in case something came up.

When the guy came out, the dishwasher could not be fixed. The parts that needed to make the dishwasher whole were no longer available. He got on the phone with the people at American Home Shield and said, “He needs a new dishwasher.” He was very good and very knowledgeable. It took about two or three weeks which is a lot longer to get somebody out than it should’ve taken but once we talked to the right people, everything was fine. They ordered a new dishwasher that should be delivered some time soon.

Recently, the toilets were leaking. They were constantly running and it was messing up my hardwood floor. Submitting the claim with AHS took a little time, but it was within reason. The technician that came out was a good guy. So far, the service of AHS has been good. It's very beneficial. The claim process goes very smoothly too.

The tech was very knowledgeable. He was great. Everything was good. I'm happy with Home Shield's service. We had a couple pipes leaking that they fixed. It’s helped out.

I had Home Shield last year, but then I cancelled it. And then the other AC unit broke and it cost me $1,000 to fix it because the insurance wasn’t cheaper than the fix. So, I just added it back on just in case. A couple of months later, the second AC unit broke. Beaches Air Conditioning and Heating came out and did the work. Everything was great. They came out really fast. The unit was fixed quick. I wasn’t expecting anything to break, but I'm glad I got the warranty.

American Home Shield seems to be giving me the service that they promised. When a pipe was leaking under the house, I submitted the claim online and the process was good. A tech made the repair and everything’s fine. I also had a claim where an HVAC guy came out to take a look at the furnace. The companies that were assigned to my claims were both good and I have no complaints.

When fill up with water, the washing machine would not drain or retch. My wife went online and set up an appointment. GE Appliances came out and the technician was great. He was nice and polite. Everything went good.

Everything was great with Direct Service Overhead. It was for the garage door and they were able to get it fixed so it opened again. We've used American Home Shield several times for multiple appliances and so far, so good. Every time, the appliance has been fixed for the most part. A contractor came out for the heating and air conditioning unit, and they were not able to get it fully resolved. It was not something that they covered. They wanted to try and fix the old unit which would work for a short term but not a long term solution. We're kinda just waiting every day for it to break again. The heater has the potential to release carbon monoxide in the house if it breaks completely. The repair guys that came out said it's going to happen. It's not a matter of if, it's a matter of when. I am not thrilled that American Home Shield is not willing to pay for the correct replacement upfront.

American Home Shield has repaired everything that we've had a problem with. The repairman who came out and solved the problem with our air conditioner was very courteous and nice. It seems like it's always the case - they're courteous and nice.

The technician that came out for our AC recently was professional. AHS has been fantastic for us.

My air conditioner quit cooling so I had the contractor come out. They came out to see if they could fix it. The tech said that there was no Freon in it and he found a leak. He fixed it and added seven pounds of Freon to it. Then he charged me $25 a pound. He said AHS didn't pay over $10 a pound and Freon was $35 a pound. The surprise of the extra charge that I had was the only thing that I wasn't very happy with. But I had to have it, so that was fine.

The leak has been going on quite a while. It was about two weeks ago was when it first started. I got the person to come in and he seemed to fix the problem but it wasn't completely gone. 10, 11 days later, the problem came back. That was when I called them last week Friday. They sent somebody immediately and it was more than one leak. They fixed some problem last Friday but they had to go back to American Home Shield to find out what my coverage is because we have to remove stuff. They're coming back tomorrow. They're good. My only disappointment with the contractor is they didn't return my call on Friday when I called. I had to call them back today to find out when they were going to come. The guy he said he had not checked his mail and voice messages.

The service with American Home Shield is good. When we need something fixed, they come out. I've had them for a couple years and I’ve had no major issues. I'm waiting to see if something big happens with an AC but they’re providing what they're providing. If they don't keep raising the prices, I'll probably keep it. It’s been off and on with the company for years. It has gone up from $50 to $ 75.

I had some unknown appliance people that first came out for the washer and dishwasher. I had a friend there at the time ‘cause I couldn't be there. The company said that they didn't think they really troubleshot the washer very well. But the guy looked at it and the report came back that it was not due to normal wear and tear. AHS told me that it wasn't covered. Then, as soon as the guy saw that there was no air gap on top of the sink, he didn't check the dishwasher. He never even turned it on to see what the problem was, so I was really disappointed. He just said that it was installed improperly and it wasn't covered as well. What I've heard since then is that some of these repair companies don't even wanna fix things. That's exactly what I felt.

American Home Shield has been great. The contractor was great too. He was on time and got the work done. He was polite and kind. He thought it was gonna take a long time to get the part in and it didn't at all. He called me right away and said it was in and got it installed. The dishwasher is working great now. It was fixed and that was huge.

I submitted a claim for my stove and the tech said the igniter was out. He was outstanding. He told me he was fixing what was wrong with the stove.

My heat was coming on and off intermittently. AHS's techs from Myers Comfort Specialist came out and checked everything. They changed a sensor but when we turned out heat back on after they left, it started doing the same thing. Myers came back and found that our thermostat was bad. So, they changed that. Everything has been working fine so far.

I tried to call American Home Shield for the claim but I ended up doing it online and someone was scheduled ASAP. I found calling has not been good in trying to get ahold of them. There were no prompts even from the beginning to hold for a rep. I never felt confident that somebody was even gonna come on the phone.

I had a bad switch from my bathroom, so the contractor switched out the light switch. It was a quick fix. They were very professional and friendly. It went well. I only have one or two claims per year. So I barely have claims in but the price I'm paying AHS every month always goes up.

Our air conditioning wasn't working. We had to call American Home Shield multiple times because it was not fixed the first time and it took us like a week to get it fixed. The first time, I did the claim online, and that was easy. It didn't get fixed though. We tried to call the air conditioning company that came out and they weren't answering. Then, I had to do a claim that it was still not a fixed thing online, which was fine. They said they weren't gonna be able to come out until five days. My husband had to call and that was not a good experience. The person he was talking to did not understand the situation and wasn't very willing to help out trying to get us like air conditioning any sooner. It was like 90 degrees here. They did finally get it fixed. It just took a little too long.

I got a brand-new unit, and then all of a sudden, it stopped working. It was the evaporator coil up in the attic. I alerted Home Shield online. That was the first time I did it online. It was super easy. Where I got contacted and the service scheduled was pretty quick. A-US was really good. I had a problem a week later, but they came right back out and fixed it. It was just a clog in the drain, like a float switch or something, but they fixed it pretty quick. I got my AC working. Home Shield did well. It's a good idea to have the warranty service.