American Home Shield Reviews

I recommend American Home Shield. I've had them for 12 years now and every problem I’ve had has been resolved to my satisfaction. Recently, we have what appeared to be a leak around the air conditioning duct in the kitchen. I thought that the duct itself might have been leaking but the guy said it was just the drywall and the taping that had come off. I've got to get it repaired.

I'm very satisfied with American Home Shield. I've recommended them to a few of the homeowners in my neighborhood and they've gotten the service. The most recent job they did for me was for a leaking pipe on my second-floor ceiling coming from my master bathroom on the third floor. Their contractor repaired that. AHS then had to send out a second company to do the drywall repair for the ceiling afterward. Everything worked out. Another claim I had was for a tune-up of my heating unit. The contractor was good and they did social distancing. The heating unit has been the same since they came six months ago.

When my washer broke, a technician from Northwoods Appliance came out and diagnosed the problem. He was quite professional as well as very knowledgeable and helpful. After getting the needed part, he determined it was non repairable, so he called the home warranty. In turn, they approved the purchase of a new washer. I'm still waiting for my reimbursement. Other than that, it went excellent.

My last service call with American Home Shield went pretty well. I got a good contractor. I had a clogged sink and their tech came and replaced my motor. I pay AHS $600 per year and $100 per service call. For every service call, AHS charges the actual amount for the repair. So, the $600 is a profit for them. Also, $100 is not a lot of money. With Home Shield, I don't have to keep calling other people as they already have contracts with servicemen who can come and do the job for me. The question is whether this is feasible in terms of cost for a common person.

Our AC wouldn't kick on. I went through the website of American Home Shield and put in a ticket. The website was fine. I got notifications from both American Home Shield and from the contractors themselves. The contractors were great. They came quickly and got the problem fixed immediately. It turned out it was an issue with the thermostat. So, once they got that resolved, it started working again right away. It made things much more pleasant around here when the AC was coming back on.

We had a home warranty and it started out good with them. We had them for a couple of years and it got worse and worse. They started taking away more and more. We switched to American Home Shield and they've been okay. We used them twice so far. When I have claims, I put it a ticket online. Their website was user-friendly and I didn't have a problem with it.

I contacted American Home Shield about how should I go about having a furnace check up. They put me in touch with a local HVAC person, and he came over and said that my furnace was exhausting too much Carbon monoxide. Since my furnace was a 1983 model, he said they don't even make parts for that kind of furnace anymore. So, he said he had to condemn the furnace. American Home Shield covered the new furnace, but then I had some additional cost like some new connection piping. The older unit was considerably older and all of the vents were not conducive to the new furnace, so they had to rework some of the connections to the vents. They were very knowledgeable.

Phasco's response was really fast and they communicated every step of the process and they let me know as soon as the part was available. They came over and have it changed in no time. It was a great experience. I have a little bad experience in the past with American Home Shield. They were not able to get technicians to come over. They were lacking the resources on two previous claims that I did. They've taken way too long just to get somebody to come and fix an issue that I have. They should get more technicians available to call.

American Home Shield has always been tough to deal with, but this event is the end of our relationship. We pay extra for pool equipment coverage. AHS has been out multiple times for the burner system in our pool heater in the past, this last time they were here three times and not corrected the problem. The last trip out, it was determined by the AHS contractor the repair/replacement is not covered due to the “chemical damage to the heat exchange system”. I have pool service records going back 12 years regarding the chemistry/water quality - all perfectly balanced.

I bought American Home Shield Warranty when I purchased my home in June. On August 3rd, I called AHS because my refrigerator was not working. A technician has been out several times, ultimately determining the motherboard was bad. They were not able to get the part and the only option they would give was for me to wait 6 weeks while the old motherboard is rebuilt. It didn't work. It is nearly 4 months now and still no working refrigerator and they will not replace it either. The only their "cash in lieu of repair offer" thus far has been $325 (the cost of the part they cannot get)... So Mad!

We have a mobile home and we were doing some work under it. We had to run the dryer vents. When I was under there, I felt cool air blowing under the house so I started checking it out and one of the flexible duct hoses for the AC was torn. We called American Home Shield and asked if that was covered and it was. The claim process was pretty easy.

On 9/20/2020 I called in a covered home warranty claim on my refrigerator. I paid my $100 deductible and I was assigned First Choice Appliance of Granbury TX to take repair of appliances. I had to call to schedule the appointment and asked for a text or voice mail when the technician was on way so that I could meet him here. It took 3 days and I never got a text or voice mail and finally I called and found out he had came and left and had to reschedule. Five days after turning in the claim I finally met the technician at my home.

The service of American Home Shield has always been incredible. We've always had everything covered that we expected to be covered. The communication when I have to call in has been less than desirable though. The last time that I called, I had to sit on hold for almost three hours before I got a representative because I was trying to schedule three appliance service requests at the same time. That all were able to be serviced by the same person. I didn't wanna do it online, because I would have been charged three times. But outside of that, the actual service that we have has been great.

You never know what's gonna break down. Especially during the times we're in, American Home Shield came in handy. I've used it twice and everything's worked out well. One of them was when my dishwasher wasn't draining, and the heating element wasn't drying dishes. The technician came in, figured it out quickly and he was in and out of here. It's been working fine ever since.

The whole faucet was leaking so Integrity Plumbing Services came out. They were pretty good and very professional. They are the best ones I have seen until now. They had to replace the whole faucet and they helped me order it. They sent the money for me. It would take a week for the faucet to come to us. Once it gets delivered to my home, I would call Integrity and they would give me an appointment after two days. The new faucet has a lifetime guarantee and we would only pay for replacement charges.

My AC was blowing air but it wasn’t cold. Something was wrong in the main machine. The contractor who came replaced something. They were here in about half an hour to one hour. Submitting claims to American Home Shield is a simple process.

When the AC is turned on, the fan would not start with the condenser. We filed the claim with Home Shield online. However, the unit failed right after the contractor left. About an hour later, it stopped working. A new contractor came out and repaired it. When the technicians come out and they use their instruments and equipment to take measurements of things, they should capture those results and show those visually through text. There's a lot of technology that they should share what they're troubleshooting and what they discover to the extent that data can help the consumer visualize and understand what the issues are.

I had a plumbing leak that was manifesting through the family room ceiling. Once I got the contractor, I contacted them directly and worked out the scheduling. The tech came out and put a hole in the ceiling to find the leak and then he replaced the piece of leaky pipe to resolve the issue. I don't have a water dripping in my family room, which is a good thing and all my other stuff works properly.

I filed a claim for a non-working garbage disposal. When the contractor came in, they fixed it in about 15 minutes and it's been great since. American Home Shield is a good company. They do good work.

I called AHS for a leaky toilet and Price Right Plumbing & Drain came out the next day. The tech did a great job. It was a leak that was going through the roof and he fixed that. But the water kept running through the system and he came back the next day.

I went on American Home Shield's website and scheduled the preventative maintenance thing, and I got an email about it. It's always been a very useful website. Everything that I've done with American Home Shield has been super-fast. I don't have to worry about when things break, and I know that it's gonna be taken care of quickly.

I originally continued Home Shield, and then we canceled it. We had some air conditioning problems. We're out a significant amount of money because we realized we didn't have the warranty anymore. That's why we decided to pick it back up. We were like, “Well, it's worth it to have it because now we're out all this money. Here's why we need to keep it.” I love the fact that they just tell me who it is that they are assigning the claim and then I can contact them directly. When I have had a lag in response, it's not on their end. It's usually just whoever they farmed out to. So, we just have to follow up with them, which is not a problem. Recently, Edmond Texture and Drywall did a good job. They were there early and they cleaned up their mess. I was very happy with them.

My AC wasn't cooling properly. The man that came out for the AC said there wasn't really a problem so after a while, it was just as cool as a cucumber in the house. He was nice.

My parents has always had American Home Shield and explained how beneficial it was, so I got it. When I submitted a ticket online to replace my water heater, they told me to expect someone within 24 hours. It ended up being within the hour when Paramount Plumbing came. They were awesome.

Our refrigerator wasn't cooling off and it wasn't freezing. The contractor from Sears who came out was pretty nice. He said that AHS would probably just gonna do a cash-out because it would cost more to replace the parts and take longer than to replace the whole refrigerator. We had to pay for it, and then AHS said they would reimburse us. I put the receipt in over a week ago. One lady I spoke to said it would take about 7 to 10 days to get the reimbursement. Then the one lady said it would take 21 days. I haven't heard anything else.

I submitted a claim with AHS because the AC unit was not blowing air. The contractor came out, assessed the problem and then he fixed it. It didn't take very long at all, about 30 minutes. He did a good job. So far, submitting claims with AHS has been simple. However, American Home Shield used outsourcing for phone calls. So there was a little communication issue when I talked to a rep. But the rep looked through it and the problem got resolved.

When our furnace was not working, the contractor cleaned off a part on it. Our ductwork was not working as well. It was smashed and it was that way when we bought the home. The contractor first told me they were gonna replace it and then they crawled up in the attic and decided they were gonna try to put it back together. That was done the year before as well. Hopefully, it lasts through the winter this time.

My microwave was turning off. It was off for a while. We would plug it back and turn on and then it would short out again. So, we thought it was a fuse, but we weren't sure, so we had Aurora Appliances come out and they told us that it was, in fact, a fuse. They got it started again but said that the fuse was faulty, so they had to come back and replace that fuse. They said it was a high voltage fuse and it would cause a fire if it wasn't replaced correctly.

With everything being online, American Home Shield's claim process is easy. But to reach them on the phone is difficult sometimes and there's a very long wait. One day, I had to wait almost 50 minutes to talk to somebody. I know this is a pandemic situation and we are all dealing with it. But previously, the call service was really excellent and it didn't take much time to get to them. Also, I wish their customer service was local a bit and more US-based.

American Home Shield sent wonderful technicians who fixed my AC unit. My experience with American Home Shield has been pretty straightforward and easy. It's been effortless. You go online. You tell them what kind of service it is that you need. You hit a couple of buttons, hit submit and that's all it is. They don't charge you until after the issue has been fixed, and the technician is submitted to their company. I had one call that I put in for my washing machine. Then I had to turn around and cancel it, and it was flawless. I pushed the lid to the washing machine too far back. I didn't realize that I pushed the button in and I thought it had broken, and it didn't. AHS has really been great. So, I've been happy with them.

My dryer wasn't working and the contractor replaced the touchpad on it, and it's working great. Then they had to replace the coils on my stove and also the thermostat on it. Everything's working great. The tech told me that my stove had the wrong size coils on it before so that was the reason my pans were laying downward on one side of each one. The dryer and the stove was on one ticket. I called Home Shield to try to get an appointment. Liberty was supposed to call me but after two weeks, I never got a call. So I had to call back Home Shield and they called and got me the appointment. After that, they came out and then it took three weeks to get the parts because of the corona. But they were very nice. They came in and they fixed them. Didn’t take them no time. They were very polite.

I had a claim for an HVAC unit in my home. American Home Shield assigned a particular contractor. I kinda felt like those contractors were just in it for the money. They told me that the unit could be fixed. When they tell the customer that, American Home Shield won't pay to replace it, they'll only pay to fix it. When the contractor actually came in to do the work, they took my old furnace out and brought me in a brand-new one. They said that's the way the work order was, but it wasn't. The work order said they were repairing it and that it required upgrades.

Back in May, American Home Shield sent out a company called Comfort Heating & Air Cooling. They did some work on the coil of my AC unit which was covered by my warranty. I had to pay out of pocket for the ductwork as well as the refrigerant which amounted to about $1,000. Recently, Honesty Mechanical came when I called American Home Shield and they said that the people who installed my coil did it improperly which caused water damage in my attic.

The dishwasher was not draining. When Rick's Appliance came in, the guy figured out what was keeping it from draining and he fixed it pretty quickly. He was really nice.

The bathtub and the toilet were backed up. I went online and submitted a claim to American Home Shield. Their website is user-friendly enough. I had to call On Time to set the appointment with them after filing the claim through the American Home Shield. Then once I got that done, I got notifications about it. On Time was great. They weren't able to cover everything through American Home Shield, but they were very quick with what they could cover and gave me quotes and everything on the rest. Everything has been functional. They got my second bathroom operational again. So, that was pretty exciting.

I filed the claim online to address the washer that was leaking. It was easy to do. You just login and select the address because I have more than one property in it. As soon as I filed the claim, they told me who the contractor was gonna be and when they were gonna be over. Sears gave an excellent service. The washer is working perfectly. Home Shield was efficient and easy to use, and taking care of the problem was easy with them.

I am grateful to have the service. The guy was very good and we knew pretty much when he was coming out. He was very efficient, fast and friendly. It was something we thought that was already done but whoever did it before didn't do it well. The technician explained that it could have been something else 'cause the prior owners had the same loud noise and the AC wouldn't work. We found that it worked briefly then it started doing the same thing again. The technician said it was a capacitor. He got his job done and he was gone. I was perfectly fine with that and I appreciate how well it went.

When my refrigerator wouldn't cool, I submitted a ticket through the app and then Atomic Tech came out. They were good, but I'm still without a refrigerator. I was given something for a replacement and I still don't have it 'cause the refrigerators that would replace mine are all out of stock. I also ended up paying twice for the same issue, so American Home Shield still owes me $75.

When I called AHS about my AC problem, they were really helpful and the customer service representative was explaining the coverage step-by-step. Then, they sent out a tech from All American Cooling and he was very nice. He was explaining the procedure step-by-step and I liked that. He also gave me his number. But he put it there that the work wasn't complete and he told me that he still has to put it in the system. So I need to call them back when the spring comes and they have to do a follow-up. If he doesn't call me in the spring, I could feel free to call him and remind him. Otherwise, he will put it in the notes. Other than that, I didn't like that the service was not so fast. Within 24 hours, they didn't even come. My AC problem wasn't an emergency but what if it was and something really breaks down and you really need it repaired. So, the service should be faster.

We put in a claim online with AHS for a gas furnace. The service of the technicians that came was great.

We had hurricanes recently and the air conditioner was running all the way up until the power went out. When the power came back, the air conditioner wouldn't turn on. The guy from TJ Morgan came out and told me the transformer was blown on the AC so he fixed that. I was out of town working, so this was somebody at my house, and they told me that after they got it blowing, it wasn't getting all the way cool, so I called the contractor back out. The guy said they needed to run some cleaner through it. I thought that he actually didn't do anything the second time, but he told us what to do. He did pretty well. I knew that I had somebody waiting for him all day. I got a call when they were 30 minutes away, and my person had already left. Then he stayed there for probably 30 minutes waiting on my person to get back there for me. I appreciated that.

I was doing laundry when the belt and the pulley popped on the dryer. I made a call to Home Shield and the contractor came out a week later. The tech explained and showed the issue to me. That's when a sheet metal cut his finger and I had to bandage him up. But everything went fine.

We've initially filed a claim to American Home Shield the same day that the incident occurred with our refrigerator. There was a lot of fluid on the floor, and the refrigerator and freezer were not staying cooled at all. After seeing that, I would assume it was the cooling fluid for the refrigerators. We took pictures and we called American Home Shield within 15 minutes to report that we have an issue, and the refrigerator was losing temperature. By the end of the day, the refrigerator was up to 78 degrees. Ultimately, it got up to 82 so we lost all the food in there. We called the office again the next day after we heard from LA Appliance. They had indicated that they wouldn't be here for two weeks.

The guy from Bestway did an awesome job. He was very informative. The claim was for my garbage disposal. It stopped working and it had a leaking. He had to replace it because it wasn't fixable.. American Home Shield is pretty good to me. When stuff go wrong, we call them and it saves a lot of money. It's been beneficial.

American Home Shield is amazing and I am extremely happy with them. The technicians are very professional, sweet and educated as well. Around Christmas time, our oven caught on fire and it started malfunctioning horribly. I put a claim for it and they came and fixed it. The oven has been working amazingly ever since. American Home Shield also sent Wirenuts Pro to fix all of the electrical in our basement. My daughter stays there and only one outlet worked. The rest of the outlets in the basement didn’t work. We also have a laundry room there. One light worked, but the other light didn’t. Apparently, the issue was one of the outlets in the basement was shorting out, and it made the other outlets not work, plus the light. Wirenuts Pro replaced something on the outlet, and everything started working again.

My most recent claim with Home Shield was for the AC and it didn't take very long to get that taken care of. The AC just needed some Freon. The tech worked on it last summer, too, and got it fixed. He's very good.

I had two claims with American Home Shield. One was for the appliances for which they have said they are going to replace the items. They have given me cash in lieu options. I'm still looking for those appliances and have not made the purchase. I have asked for two extra days, especially because of Thanksgiving time. I'm looking for some better deal to buy an appliance. The other one was for the garage door opener. The contractor came in and then he ordered the part. When the part arrived, he came and fixed the door. This time, as far as the claim is concerned, American Home Shield satisfied all my requests. We had a good experience with them.

My recent garbage disposal claim went smoothly. I called it in on Thursday and in about an hour or two, I had an appointment for Monday. So it wasn't a very fast appointment, but nevertheless, it was a weekend coming up, so I understood that. Then the technician called me, came, and was able to repair it on the spot. It was very fast. Between arriving, diagnosing it and replacing the whole unit, the technician took less than an hour. It was not very hard to install. I was afraid that the technician would have to come back with the unit but he happened to have one. It wasn't as good as the one I had but it was comparable and he was able to replace it.

I had a claim to American Home Shield on my refrigerator and one with my dryer. I did them online, and it went pretty easy. I submitted it online and then they emailed me back in less than 24 hours. Then the company called me and set a time on when they would be out. The technician came and he had his COVID mask on. The problem was a roller underneath the barrel of the drum that had slipped out of place, and he put it back in place. It was fixed.

My partner took Home Shield them up in 2016. Then after Calvin passed, I kept up with them. They were pretty good until this past year. MS Services came out three times. First time, they reconnected the power cord to the condenser. It had rotted away. It's an old unit. And then the second time, they came out and replaced the solenoid. The third time, they came out and decided that the unit needed to be replaced. Now, in between the second and third trip, I had an electrician come out and look at my circuit breaker because I just wanted to make sure that it was okay, because it was overheating when I was having problems with the air conditioner. MS said they would talk to Home Shield, then Home Shield sent me an estimate of 6,000 plus to replace the air conditioner.

I would always get a SquareTrade warranty on computers and things that we buy. I have a very expensive induction stove and the motherboard went out on it twice. SquareTrade took care of it. But they don't insure things that are beyond a certain age. When it came time to that SquareTrade was expiring, I decided to look into other options. I came up with American Home Shield as being the best one. I read reviews and I've never had an issue with them. I got it primarily to protect that stove, which thank God, hasn't gone out again.

Tate Appliances, one of American Home Shield's contractors, came and didn't fix my dryer right. Within three weeks, I was having the same issue and calling back. Another time, Whirlpool patched up the waterline of my refrigerator and I had to call the tech from there back a week later because I had water all over my floor. He then went and got the right part for my waterline. Whirlpool did a great job for me but I don't recommend Tate Appliances.

The water wouldn’t go down on the toilets and the contractor cleared it up. He was great and everything is good so far. I used American Home Shield before for my water heater and it was the same contractor. They were excellent. I’ve had great success with AHS so, I'm very satisfied.

We wanted a preseason check-up on the furnace and so we filed online. The contractor texted me that he was on his way. He did a preseason tune-up and explained to us how the system works. I also put in a claim for a dishwasher and refrigerator a couple weeks ago and those went okay too.

The plumber was very efficient because he had a lot to fix. He had to look at three toilets and the garbage disposal. So he had to go outside and come back in. American Home Shield was fine and the issues were resolved. The electrician came out as a follow-up because the issue was with the electricity to the garbage disposal. So he fixed that. I had a separate issue with a freestanding ice maker. They had to send somebody else out and he fixed it, but it's still not working totally. So they're coming back out on November 2nd.

There was a leak under my sink. I got somebody from American Home Shield on the line and asked them if it was covered. They got back to me and said that it was covered and they assigned somebody. The contractor called me and set up the appointment. The person came out the next day and took care of the problem. They had all the parts and the guy was very good and very competent. I also discovered another leak in my bathroom. I called back and the same thing. It was in a couple of days, and both of them were handled. I love the service. I'm glad I’m with American Home Shield. They check and see if things are covered and they go from there.

The guy was great. He came out, did the work and was real thorough. It's really easy to put in a claim online and American Home Shield immediately finds someone. That works fine for me. If you do a claim on the phone, it takes longer 'cause of the call-up. They've been a little hard to get ahold of during the COVID but that's just telephone problems with whatever their call center is. Other than that, I'm sticking with them. They're responsive and I've had great service from them. I've already recommended them to people who have a different home warranty company that was really crappy.

The refrigerator was not working. It was not cold and we lost everything in it. We contacted American Home Shield shortly after and the tech was awesome. He came and diagnosed it. He figured out what was wrong after about two, three minutes. He said it needed to be replaced. He contacted American Home Shield and asked for approval, and it got approved. He was excellent. His customer relations with him was very professional. It took him a couple hours to get everything done. Now, we're happy. We got a working refrigerator.

Jeff was a great technician. He was professional and knowledgeable. The only issue that I had with the process was the fact that I could not get ahold of Jeff directly. Having a customer not being able to get ahold of the technician directly is not a good way to conduct business. I understand that with COVID, there's a lot of shortfalls in manpower. But to have to call American Home Shield in order to reach out because I didn't hear anything back from the technician and I didn't know that the parts got ordered. I received information back from American Home Shield but I didn't know when they arrived or when the repair was gonna happen. At that time, it'd been almost two weeks and I needed my dryer.

I love my washer. The people that delivered it did an excellent job. They set it up and showed me how to use it. The only thing that is missing is whether it's a small, medium or large load. But the customer service rep that helped me order it was excellent. That was the first time since I've been with American Home Shield that I've had such a person that has good personality. I was about to cancel my policy last month because I felt it was a waste and I wasn't getting good customer service. Her customer service is why I'm still with them.

The AHS service has been amazing. The things that we've had done, just wonderful. Quick, reliable, professional companies. It's just been really good. They checked out our pool heater. My microwave handle broke so I was told that it couldn't be replaced. Well, magically, they found it. My dryer was repaired. AHS really goes beyond for their people and that's really nice. Now, I may be having to call them again. We heard a noise underneath the house last night. We had a new water system put in so, we're not sure if it's that leaking or something underneath the house. My husband shut down everything.

I've had three claims within the last month and a half. First, the bottom freezer on my refrigerator wasn't freezing. The first repairman came out and told me that he could not repair the compressor. He also could not order the part because the part had to be ordered from LG. LG then came out and also told me that the compressor for the bottom freezer was out and that the top refrigerator that worked on the same compressor would be going out as well. He told me that he would order a part and it would be five to be seven days. After another week or so, Sears called and said they would be coming out to repair it.

My air conditioner went out. I tried to submit a claim online but I couldn't find my contract number, so I tried to call back and they kept saying it would be two hours. I tried to stay on hold for a while, but every time they came back and said it would be two hours. Even after a half an hour, it would still be two hours. After being on hold for an hour, I went back online again and tried again online. Finally, something was different and I was able to enter in the contract number from a previous year and it came back and said, "Okay, that's not the right contract number. Your new contract number is actually this."

Everything is outstanding. The only thing I got a problem with is when I call in to get a repair order, I can never get to talk to a human being. It's all recorded. I had been on the phone for an hour or two trying to get to a live person. The other day, I called in to get the furnace worked on. I didn't have a chance to tell someone that I got a company over here that American Home Shield deals with, Advanced Appliance. They replaced them with somebody else. I would like to have the person that I have my yearly inspection with and is on their call list to come service my furnace rather than somebody I don't know.

I had a washer that continued to fill up until it overflowed and flooded my house. Sears was sent as American Home Shield's contractor and they were gonna come out within the first three days of me filing the claim. But then, guests were coming so we got postponed for a week. Still, they came and the tech was good. He had to order a part and after that part came, I had to set another appointment with Sears. The same tech came back to put the part in. He told me what happened and why. He showed me the parts he replaced. He had a mask on and told me everything I should do. The washer has been doing well since he came.

I needed a main drain cleaned out. I paid my $100 deductible to American Home Shield and a tech came and cleaned out my main lines to the septic tank. I was backed up in my house. It was not from the septic tank but from a drain underneath the house. The tech was great. After the service, the septic system seems okay. I still have some slow spots but they're more local.

I've had Home Shield for years and I've always been satisfied. They put in an entire new HVAC system. The contractor was very good and very nice. They explained everything and they cleaned up. The system has been in a much better order than before.

It was a little inconvenient when our microwave went out, but it wasn't horrible. I get that with all the stuff going on, the amount of stuff they had available was less. However, they didn't have any available, so I had to go out on my own to an appliance store, buy a microwave and send them a receipt. Other than that, I was happy. They allotted a certain amount of money, and if I wanted to upgrade, it was on me and that was fine. That was what I did and it worked out perfect for me. I got paid relatively quick as well. At another time, a service contractor who was training a young man came to do my AC and they were very nice. They did what they had to do and they both did fine. Overall, American Home Shield is impressive and I've already recommended it to other people.

I called in a claim when the air conditioner wouldn’t turn on. They told me I would be contacted within the first 48 hours by email and that the guy would let me know when he was on his way to the house by phone, which he did. It was an excellent service. I've recommended American Home Shield to at least three other people.

I had no heat and I submitted a claim online with AHS. It was pretty easy to use and their website said that within 24 hours, the contractor would be out. But they weren't wearing any suit and tie when they came out. Still, they were professional, clean, and got the job done. The AC has been working perfectly since and overall, it was a very good experience.

The air conditioner stopped working. It would cut itself on and right back off. It would not stay on. I went online and signed in to my account. I love the website. It's super friendly. I submitted the claim and I was given a 24-hour timeframe that they had to contact me. They sent someone out and the tech was here for quite a while. We had what turned out to be some kind of a backup, so he had to blow out the system. Then he had to go into the air conditioning unit here and clean it out as well. He was super nice. He was really patient because he thought he had fixed it and he was stepping out. I had to go back and get him and say the air conditioner cut right back off. But he was really great and very helpful. This was the second claim I've done with AHS in the past two years. I absolutely love it because they have been wonderful for us.

I'm very satisfied with American Home Shield. One of the key benefits is that if you have a problem, you just go to the website and it takes you 30 seconds. From there, they take it on and get you the proper technicians to come out and correct the issue. If you don't know who to go to, they take care of that for you. I like it. I tell people it’s the happiest payment I make each year.

The water heater started leaking badly. We called Home Shield and 5 Star Home Services came out two days after it actually happened. They installed a new water heater and they're working on mitigating the damage at the wall. They were great. We've been happy so far.

The top of the shower was leaking so we submitted a claim with AHS. The plumbers came out and did a good job. They were very professional. Our experience with American Home Shield has been excellent.

Calling in claims with Home Shield is pretty easy once a rep gets on the line and you can kinda talk back and forth for planning purposes. Then, sometimes I get a timeframe when to expect the contractors and there are times that I don't. Also, the contractors have changed during COVID because normally, like for my General Electric refrigerator, I would get a GE rep but this time, I got Taylor Made and they're not the experts for that particular equipment. And the order was put in a month ago and it just got repaired recently. I was given a timeframe of a week and had to call a month later. Home Shield noticed that the claim was still open and that was when they sent out Taylor Made to get it fixed. But the service was spot on and the unit has been performing pretty good since.

I got up on the first morning on the first cold snap and tried to turn my heater on and it was only blowing cold air. So, when I couldn't get it fixed, I submitted a claim through American Home Shield's online dashboard for them to send somebody out to fix it. The online dashboard has a good interface and is very user-friendly. I was told that I would be contacted within 24 hours. The technician called me once he got the claim and gave me a time, the same afternoon, that he would be out. He came out and he took care of business and got everything fixed. He was very good at what he did and he was very efficient, friendly and polite. I would recommend that company to anyone. Now, the heater is keeping my house warm. This has been the first time I've used the service from American Home Shield. It was based on what I would have spent if I had to pay for everything out of pocket. It was money well spent.

I've used American Home Shield for a number of things. There was a ceiling fan that was broken and they replaced that. I've recommended them to a number of people who have been happy with them. The contractors have all been very good. I'm okay with submitting claims. It's not the easiest but you can do it. The biggest issue I have with American Home Shield is if you have an out of network service where they can't find somebody to service something, and you have it done, for that person to call in and get the approval, they're on the phone for hours and no one picks up or they can't get through. I've got a situation where I paid somebody to do some work and I haven't been able to get the approval from American Home Shield. I'm sitting on that which is very frustrating. I paid American Home Shield $100 and I paid the service technician to do the work. But he wasn't able to call and get us the approval from American Home Shield.

I had an issue with my oven and a repair company came to work on that. They figured that the baking coils were worn out. They ordered parts and said they would be back in a few days. While they were out, the microwave went down. When the techs came back to finish the oven, their guy checked out the microwave and found that the magnetron wore out so they ordered a part. They came back and finished the work a few days later. The repair company handled everything very well. They were super friendly and helpful. They got things done quickly and they communicated well. They got us back up and running.

American Home Shield is wonderful. I feel bad that I have to call in so many claims. There was a lot that the people who sold me the house didn’t explain, so I'm disappointed in that, but I'm glad I have American Home Shield to be able to address these issues. I did a claim for a furnace service and it was simple, but it turned out that the furnace was **. It had to be replaced. American Home Shield called me and I told them that the guy recommended that I get a new furnace. They asked me if I wanted to go through with it. I said yes and then they switched my maintenance call into a service call. I then had to pay $75. The contractor got the furnace yesterday. He came today, and he got here at 1 o'clock. He was done by 4 o'clock. He was nice, professional, and respectful.

We sent in a claim to American Home Shield for our faucets and our sink. They had one contractor come and I don't know what he did. He fixed our toilet but our sink and our tub was still leaking. AHS called someone else to come and those techs came and fixed my sink. They put a new $50 faucet in which is nothing like the faucet we started with. Everything in my house is Viking. I don't want my $1,000 faucet but they could at least get me a $300 faucet which is compatible to what I have. Plus, the water doesn't come out like it used to. With the new one I can barely rinse plates out. The techs said the issue was with house water pressure.

United Air Temp came out to do the HVAC. It was the preseason check for winter. I sent in the request online to American Home Shield. Their website was pretty easy to navigate. Then it explained what was involved in the preseason check and the cost. It explained everything pretty well. United Air Temp did a really good job. They were there until all the work was complete. They did everything. They cleaned up and showed me the furnace that they ended up upgrading because it was the original to the house. Everything has been operating very well and very efficient.

The contactor took care of the issue in our kitchen right away. This was the first time that I had to use AHS and it was slam dunk. Everything was good.

The contractor was nice and he was thorough. He came quickly, checked out my hot water heater and removed some of the water that has collected in the pan. He then got the permission to replace it and he had it set up in a few hours. That was great.

I have three houses with American Home Shield and I didn't like one of the technicians that came to one of my houses. He disconnected my air conditioning so I had to hire somebody from the outside to have a different opinion because none of us believed that he was right. He said that guy didn't know what he was talking about. Other than that, the technicians are good.

My heat pump quit working. I went online on my iPhone and followed the instructions. I set up an account and submitted the claim. American Home Shield texted me back with the company to do the service. The company then texted me telling me when they were gonna send somebody. Their tech was great and he was able to remedy my problem. What happened was my circuit board went out on my upper blower motor. He was able to bypass the circuit board and jump around it instead of replacing the circuit board. It's working but he added a wire to it.

The refrigerator was making noise and would have to be turned off and back on. I submitted a claim with Home Shield through the website. They sent us the company's info and said we'd hear within 24 hours, which we did. All Valley Appliances came out and the tech was very knowledgeable. Having Home Shield is great peace of mind.

The tech from Motor City fixed the problem that I had. So, that was good. He had on a mask. He took his shoes off at the door. American Home Shield has been so far, so good. I just purchased my house September 30th. So, it was nice that they were able to provide the service that was needed. The process of requesting for service was kinda crappy though. Now, I know you can just call with the phone. But I kept trying to do the voice activated, and it kept taking me around. That was frustrating for somebody who is not savvy and I kinda got impatient. But I figured just to stay on the phone and a representative will pick up. Other than that, I'm satisfied with American Home Shield.

I was repairing my cabinets and one of the nails fell in the garbage disposal, and the guys from Fazio Sewer & Plumbing found it. They were excellent. I also did my dishwasher when the motor was going bad. The overall service from American Home Shield has been excellent. My sister bought a home and I recommended American Home Shield to her.

I was having trouble with the diverter in the bathtub. Then, I had a dripping faucet in the kitchen. The contractors came out and fixed it right away. They had to get some parts, but they were great. American Home Shield's claim submission process is not difficult at all. We’re happy to have it. They’re good.

We had an issue recently with electrical. The claim process was good when I submitted a claim with AHS. But I gotta call them. The contractors gotta come back ‘cause the breaker’s still tripping. But the contractors that AHS sent have been very professional and very good. AHS is also very prompt and they get it done for their customers.

I had to call American Home Shield and tell them what the problem was when the freezer on my refrigerator was iced up. They then scheduled someone to come out to fix it and they were outstanding. As a matter of fact, I would use them if I had to pay for them without the insurance.

The contractors came and fixed my garbage disposal. The experience was good. They did it in a timely manner. Our experience with American Home Shield has been easy and it's also affordable.

Our dishwasher was making a weird howling noise and it wasn't cleaning the dishes. When you put one of the tabs in and it releases it to clean, sometimes it wouldn't even release it to clean. Sometimes it would, and it would look like somebody smashed it on the side. It was all caked on the side of the door. But the dishes were always dirty. There wasn't one or two done. The contractor was supposed to call in 24 hours. I waited 48 hours to finally give them a call. Then they said they had a call me back. But I called in the morning. They finally called me back the next morning, and then they said the first appointment they had was four or five days later. I'm not impressed with the speed everything.

I had a problem with my dryer and Glyn's Appliance Service came out timely and did a great job repairing it. American Home Shield could re-evaluate how they approve the repairs that they do though. I've had the same washer dryer fixed and this is the fourth time. They could've replaced it already, but then it's working, so I don't complain. I just think that it would've been of more value to them to have done things a little differently. Still, I recommend American Home Shield because of the peace of mind that you can pay a deductible and your problem will be fixed and they promise that if they can't fix it, they'll replace it.

The flushing mechanism wasn't working right in the three of them. I requested service online and the guy Sewer Medic came three days after that. I loved him. He did his job. He was polite and quick.

My air conditioning system wasn't working and for four months, AHS said the parts were on backorder and are not being made because of COVID. It was in the middle of summer in Florida with everyone at home because nobody could go out and we had no air conditioning. We kept being told it would be another week. Then, this past week, they said the part they wanted to give us is a replacement to the original part number, but our air conditioning room doesn't have the space for it. They said they can order the same one we have, but they're not obligated to because they don't have to. Therefore, by the letter of the contract, they're gonna force me to take $1,100 and go on my own. I have to replace my whole air conditioning system for four grand and they're giving me 1,100.

I was very comfortable and confident with the tech that came out. He was really good at what he was doing and he was very knowledgeable. We got really friendly. I love AHS. I went with another company before and I was very disappointed. But when I got with AHS, it was a totally different experience. I did everything online and then someone called me. It was effortless. They weren't concerned about how old anything was and they took care of it. It was a personal assistant kind of atmosphere to me.

Greenway was wonderful. They found the heating issue I was having. The unit wasn’t level and the water was not draining off from the air conditioning, and the condensation shorted out the wires. They replaced the wires. They were nice gentlemen. Greenway did some other stuff. There was one person that came in a few years back, when we first got American Home Shield, who was trying to screw people in. But these nice gentlemen who were recently here went out of their way to get everything done. It was great. I’m really happy with American Home Shield. The service has been great.

The guy was great. He came and explained everything that he was doing. He showed me how to troubleshoot. He had to go in there and unclog it. If I would have known that before, I wouldn’t have to pay the $100. What he told me to do the next time is to try these steps first which I really appreciated. If that doesn’t work, then call. I’d give him an A-plus all the way around. I have used American Home Shield twice and every incident has been outstanding. They're very easy to deal with. The contractors came out real fast, like the next day. The only thing is they didn’t give me a discount on the other house.

The tech that came out was great. He was super respectful. He wore a mask. He had like booty things on his feet. There was some kind of huge blockage that we tried to get out on our own and it wasn't happening. He snaked it and did some other thing to it, and then waited around to make sure that everything worked, and then he went on his way.

We had a garbage disposal that was leaking and Prime Plumbing was sent out. It was very easy when I made the claim for that. Prime Plumbing was great and they got right down to business. They replaced the garbage disposal. I used it once and it was fine. We're happy with American Home Shield. Our experience with them was easy and efficient. They got the job done.

The original problem was the shower in the master bedroom was clogged. Somebody from A-1 went out there and unclogged it, and everything was fine. But it seems that the problem is back. It's backed up from the toilet and the shower as well so maybe it was not cleared completely or it wasn't cleared somewhere. But American Home Shield has been good.

My washing machine died and apparently, it had a voltage spike or something that killed two of the main components that run it. I went online and requested a service from AHS and they turned around and contacted somebody to come out within 24 hours. The techs got there pretty quickly but the problem was the parts were on backorder from the manufacturer, which was not their fault. It turned out that there were a lot of machines and equipment that use the same parts and they were overloaded with requests for them. It took a month and a half for the parts to come in but everything works great now. The reps who came out to handle everything were also really polite and they did everything they could quickly and efficiently. So, I could tell they were very good.

Recently, I had a claim done for the compactor. I called it in to American Home Shield. It was easy and the service guy was good. I'm still having a little bit of an issue about my refrigerator, though. It's been troubling me for almost a year and a half. Unfortunately, every time I get it done, it goes back to being the same problem. But after the warranty time, which is 60 days is over, then it happens. I'm trying to tell them to just give me a new one.

American Home Shield has been pretty good. This is the first thing that I’ve had to go through them for and wasn't sure. It was a minor fix. The guy was really professional, nice and informative. He fixed a couple issues. He noticed the door on the washing machine was broken and fixed that for me too. That was really nice. He also checked my dryer. Given COVID, I was a little surprised that it took as long as it did. I put the claim in the morning and I don't think I got a call till about 3:00 in the afternoon. But they were able to schedule in two days which is great. It wasn't anything that was an emergency.

We just had the AC unit replaced then there was a leak in the valve. The contractor came out and inspected it. They sent the stuff over to American Home Shield who denied the claim. They said it wasn't for normal wear and tear. And then the Freon leaked out again, so I did another claim. The contractor came out and said that the Freon wasn't gonna be covered. I've gotten five letters of everything that AHS doesn't cover, so I just paid out-of-pocket. There's not one thing I've turned into them that they have covered and I just paid out-of-pocket to have a whole new unit replaced.

Our gas dryer was working but it wasn't heating. I went online, chose what the appliance was, wrote what it was doing, and the issue. The next thing we knew, we got a phone call on Saturday. The guy with Lifetime Appliances happened to be in the area and asked if we wanted him to come over. He came and it worked out great. The dryer wasn't igniting so it wasn't heating. He had to replace the igniter in it. I didn't go where the tech was doing the repair but my husband was home. He is very picky but he seemed to be very happy with the service. If he's happy, I'm happy. The tech got the dyer fixed. He was in and out of here within an hour at the most. It really was quick.

It's pretty simple submitting a service request with Home Shield. My dishwasher wasn't draining so Hotshot Appliance Service came out. The reason for the problem had to do with something about the air intake when the dishwasher drains. Hotshot fixed it and I was like, “Oh, wow. Okay.” I don't have a husband to check the house and help me figure out what's going on. Home Shield really worked out for a single woman like myself. They are the best way to go.

So far, AHS has been pretty great. Air Pro Heating & Cooling recently came out to do a check-up on the furnace and they were great too.

Recently, the fan motor of my AC unit went out. I just went online and told AHS what my problem was. Within the next 12 or so hours, I was contacted by the company to come out and make an appointment. The guy was great. He's been here a couple of times before and he's always super polite, kind, understanding, and he actually listens. When I first moved into my house, my AC unit went out and that was the first time that Alex was here. I also had my house rekeyed through their program as well. American Home Shield is super convenient. If anything breaks, I know what's covered. It's never a question of, “Oh, well, maybe. I don't know,” and having the hem and haw, figure out. Their contracts are written very clear so there isn't much confusion at all. It's a good peace of mind.

The contractor that was sent by American Home Shield did a great job. He came in and he fixed all my needs that I needed, and it didn't take him long at all. Every time I've used American Home Shield, I've been satisfied. Submitting a claim was quick and easy. I did it over the phone and the reps were friendly.

I had a claim with American Home Shield for a pool pump. Once I submitted the request on a Saturday, the person who was gonna work on it called me Monday, and he was here the next day. It was pretty quick. The repair was done fairly quickly. He's actually been here before to repair my pool pump in the past. He gave me a call. He said he was gonna swing by, pick it up, and take it back to his shop and take a look at it to see if it needed repairs, or if it could be repaired. He ended up calling me and he told me it was gonna have to be replaced. It wasn't repairable. Then, he came back and installed the new one, and he was done. I've had other good experiences, which is why I'm still sticking with American Home Shield. Their responses are quick, and they get the job done really quickly.

I'm super thankful for American Home Shield. Someone did come out for the air conditioning and everything went fine with it. The upstairs was not cooling. It was a part that needed to be replaced and the guy replaced it. I wasn't going to call American Home Shield but my son said, "You have them so you may as well call them." A day or two before I called, I ended up calling someone local. They told me everything in the world was wrong with it and that wasn't so.

The electronic board of my dishwasher had an issue. Submitting a claim online to American Home Shield was easy and it was a great experience. The professionalism of the contractor they sent was fine. Things have been perfect since they came and my dishes have been clean.

The freezer part on my refrigerator wasn't freezing and it got fixed, but there was a miscommunication. As soon as that happened, the refrigerator started to do the same thing, so I got back to Sears. They sent someone there and they resolved the issue. There were two technicians together for the freezer. One was training with the other one, and they were fantastic. The second time, the first guy who came for the refrigerator was nice, but he didn't seem very knowledgeable. He couldn't figure it out and he kept looking on his phone trying to pull the answer.

It was easy to get a service scheduled with Peak Home Performance. They canceled the appointment that was scheduled and delayed it. We had the first snowstorm, so there are probably more people turning on their heater and having problems. So, I can't really blame them for that because mine was just a cleaning. When they came, they seemed fine.

The AC unit was leaking water and I was given an appointment date. Bennett Air provided a very good level of service. It was determined that the unit needed to be replaced and they said that they could revisit at the end of spring. My experience with Bennett Air was good. But it was American Home Shield that was a little delayed. AHS was backed up with their claims and there was a waiting period. There were periods that there was no communication as to what the status was and I was not clear as to what the next steps were. They should have more concise, consistent communication as to the status and what would happen.

My garbage disposal didn't work and I didn't use my kitchen sink much because there would be a clog. I called American Home Shield and let them know the issue. It was very professional. They found a contractor for me and then Plumbing Enterprises reached out to me within the day and set up an appointment time. They were professional, came on time, and got the job done. There was one little issue, and they came right back out immediately to fix it. I was then able to use my sink again.

DO NOT FALL FOR THEIR FALSE ADVERTISEMENT!!! I was looking for home warranty company for my rental home and I found American Home Shield. According to their advertisement, I thought I can trust and rely on them to take care of my rental home. So, I got the home warranty with them and I only used (Submitted service request) their service 5 or 6 times in last 3 years. I had no issues until last 2 service requests that I submitted. I submitted request for garbage disposal, they sent a technician and diagnosis as internal failure due to blades were fell off. Technician said that need to be replaced and he’s going to submit a voucher for replacement. Couple days passed by, I didn’t get any respond.

First time we called them for plumbing problems. They told us problem was there since before we bought the house. They will not fix anything. Not even the leaky tap. Second time we called them for their signature lock rekey service. Their contractor told us only one lock fits his criteria out of six. Waste of money. I could have just called a local locksmith or get it done myself. Why pay premium. Every call comes with a bag of tricks to screw you. Total waste of money and time.

We had some burners that weren't working on our stove and the ice maker in our fridge was not working. American Home Shield connected us with Adams Appliance Repair. They also got us a plumber and that was Aaron's. Both of their names start with A which made me think they just grabbed the first one they saw when they searched for it. Some of the reviews were not great for Adams when I was searching for them. But they ended up being good. They came, assessed the problem and ordered the parts. They realized they couldn't get the parts for the stove so Home Shield ended up giving us some money for a new one. Then they came back and fixed the ice maker and it appears to be working just fine. They took care of everything pretty quickly and wore a mask the whole time which was great.

We moved to another house, and we got American Home Shield but we had it at our other house too. We had to file a claim on an air conditioner. The fan went out on the air conditioner, and the contractor had to put a new fan in. It took them three times to finally figure it out, but that was no problem. We still had air. The first time, he just bent the fins back on it and thought that would work. It worked for about a week and then it started messing up. Then the other guy came out, and he'd seen that it was the fan. He had to order the part and then had to come back out and install it. It works great now. American Home Shield is top-notch, and I've recommended them to a lot of people already.

The spark igniter in my stovetop wasn't working. I called Home Shield and they charged me $75 and then sent Axis out. Axis tried fixing it but they didn't have a part. They cleaned some of the burners and they put it back, and it still was in the same basic un-working function as when I first called. They ordered a part and got it towards the end of October. It was a little square box. Axis reached out to me and rescheduled the appointment. One guy came out and he tried installing the part but didn't have the ability to do it. So then, he called another guy to come out, and then they both fixed it. Now, the burners actually work. It's not just spraying gas.

We were quite pleased with the guy from Ideal Electric. We ended up scheduling for him to do some additional work in our house. He was a really good guy. He was very efficient, knew what he was doing and explained what he was doing. He was kind. My mother was here with me and she's elderly. She's been recovering. He talked to her, was very kind to her and he really seemed to know what he was doing and got it to working.

American Home Shield's tech from Artic Air was very thorough. He had gloves and a mask for the pandemic and kept those on throughout. He showed my sister and I everything about our furnace and how to clean it. We were quite comfortable with him. He also changed the filter for us. When the summer months go, we know what to put in the pipe to keep it clean. We have an older house and we know we will have problems immediately. Still, AHS has been with us all the way.

I never have problems making service requests to American Home Shield. It works very simply. I always call in. That way, I get the number of the person I'm supposed to have come. You don't get that when you go online. A capacitor went out on a unit I had so it was not cooling. A nice young man came and did the repair right away. He checked the unit inside. I have a condo therefore the capacitor and everything is upstairs on the roof. I showed him how to get up there. He said to give him two to five minutes to turn the unit back on and he did. He came down within about 15 minutes and said that a capacitor went out so the fan was not working upstairs. He explained everything that went on. It was a very good experience. Since the service, the unit has been fine.

Years ago before I even owned the house, I managed a rental property and those owners had American Home Shield. I was so impressed with how quickly things were handled. I also really liked how it worked and there was one simple monthly fee. So when we bought a house, we waited just a little bit and then we got the American Home Shield. They have worked on our garage door, our air conditioner and now, our water heater.

I called AHS for a dryer repair and the process was pretty easy. The tech diagnosed the problem and did a good job. It ended up being an exhaust problem with the venting, so there was nothing wrong with the equipment. Since then, we had no problems.

Recently, I had an AC tech check out my air conditioner to see if airflow was moving evenly throughout my house. He discovered a different issue that was causing an airflow problem. The issue was related to a circuit board that AHS does not cover. Another time, I had a tech come out for my heating and that went well. Overall, AHS's service has been easy to access. It provides peace of mind for some of the more expensive repairs.

My claim for the boiler and heater was processed well. The contractor American Home Shield sent was fine. But he had to come twice because the first time he lit the water heater, it went out after a few hours. For the second time, he changed the thermostat and it worked out. The heater has been working fine thus far. American Home Shield is really good but my monthly payment is kinda high.

I've had American Home Shield for 17 years on my previous property, and then for this home, I've had them for three years. I had an older townhome, the AC unit and the compressor went out, and the model was discontinued. Getting a replacement was an easier transition going through American Home Shield. When all that happened, I was eight months pregnant and we had no heat and there was snow and everything else going on. They were able to get us a new replacement furnace in a very fast and efficient time, so I've been very pleased with the service. When I requested service for my AC, the guy who came was able to identify the problem, then he explained a backup way to check the system and an alternative method to reset everything when we have a power outage. He had good service.

Within the last 30 days, I had three different claims. It was for the washer, the dryer, and the AC. I have difficulty getting on American Home Shield's online site so I call and tell whoever I’m speaking with what's wrong. They send out a request and I get a text from the vendor. They call and say when they can come. It's pretty painless.

We had a number of toilets in the house that were either continuing to run constantly or you would have to hold the flush valve down to make them flush. Then, we had some plumbing issues like leaky faucets, clogged drains, et cetera. Typically, if I'm going to submit a claim for one item, I can go on to the American Home Shield website and submit a claim for an item or two. But since I had multiple items, it was best to call in because we couldn't list that there were four toilets that needed to be worked on.

We've lived in this home for 15 years and we had American Home Shield for more than that. They are very good. They sent someone out when there was something wrong with our air conditioner. The tech was a very nice young man. He's very polite and helpful. He worked really hard the whole time. I couldn't be more pleased. He figured out the problem. The air conditioning unit was cut off. I told him that I would love to have a copy of what he did for my home folder. I keep track of what I paid and what I did yesterday. But the tech said he didn't have a copy but he would suggest that to the company. That was okay.

I called and American Home Shield had Sears come out for a Kenmore dryer. There was a problem because they never showed. When I called back, the office was closed. But when I finally got through to someone, they did fix it. The man that did come out did a very good job. He repaired it the same day. It turned out he had to replace the fuse and it was all good to go. I appreciate the rapidity with which he fixed it. Also, he was able to come in and do it and not interfere with our household routine at all. I was very satisfied.

I was totally satisfied with my experience with American Home Shield. I put in a claim during the night for my smoke detector that kept ringing all night long. The next morning I got up, I saw who was assigned to it. I called to see if they could come early because I was scheduled for the afternoon. The young lady told me that they were totally booked. They would try to get there as soon as they could instead of what was scheduled for me and they did get here an extra hour earlier. They were nice. They first stopped the ringing then went through everything. The guy said he couldn't fix it. It was the main unit. He said he was going to have to take it with him and notify the company who'd notify American Home Shield of the situation then he'd get back to me. He came back within that same week with a new unit which is different from the other one. They put it up and said, "This one talks to you to let you know battery is low."

My heat wouldn't stay at 75 when I had put it at 75. I have kinda high ceilings and when I would get up in the morning, it would be kinda cool in my great room. I would tap my thermostat and it would be at 69. When I called Home Shield, they sent out East Ohio Furniture and the tech said it needs to be cleaned. He was really nice and he said to call them and they will come back out if I had any problems. Then, one day, I got up and it was at 70 and it was supposed to have been 75. I called him back and he came back out and they had another technician on the phone.

American Home Shield gives me a little more feeling of comfort when something goes out. Being a widow, I never did get any of the maintenance on furnaces and dishwashers. Recently, my blower went out and I didn't know there was a switch on the furnace to the turn the blower off so they could work on it. All they had to do was turn the switch back on and everything worked fine. They were very kind and very courteous. They put booties and masks on when they came in the house.

I called their number when I had a stopped up plumbing in the sink in my kitchen. They said the contractor would be out as soon as possible, and it was pretty quick. The contractor was great and very professional. They did the job and they were out of here before I could blink an eye. Everything has been fine. American Home Shield has done everything great every time I've needed them. They fixed several things for me. So thank you very much for their service.

A company came and tuned up my HVAC heating system. I did it through American Home Shield. They had a $75 fall special. I ordered the service to make sure everything was good to go for the winter. And I'm glad I did that because it's snowing today. I am a first-time homeowner so I was kinda hovering over the technicians asking a bunch of questions. I kinda wanna learn how to do these things on my own and I asked them if that was okay. They were really polite and said it wasn't a problem. They walked me through everything that they were doing. I had a question about the filters that I use in my house and their thickness. I asked if I was doing the right thing and they said I was doing the right thing using the best ones available in the market. I also appreciated that they wore their mask. That was a big thing for me because I have kids.

They did a great job with my oven. But when I had a washing machine issue, I had to cancel the claim because everything was working fine but they still took my money out anyway. They shouldn't have done that because I called the rep plenty of time and I called the appliance person, and I also called American Home Shield to cancel. I haven't checked my account but they said it takes a week to 10 days to refund. When I pay for American Home Shield, I only get it taken out my credit card. But my monthly fee comes out of my bank account. I always make sure provisions are made so that nothing happens. They took one of the charges out of my bank account, which was totally uncool. I could've run into some problems with checks.

We have an upstairs bathroom and a downstairs bathroom right over each other, and we noticed the tile on the downstairs bathroom had some water spot. We thought maybe it was just a loose thing. We had some extra tile, and we replaced the tile. A few days later, we realized it was happening again, so we knew we had a leak.

I just wanted to do a winter check. There was nothing wrong with my AC unit. So, the tech just did a winter check. The only difficulty I had was today. My garage door stopped working. The spring broke, and I did not know that the springs were not covered. I had to pay $389 for that. That was the only issue I've had with American Home Shield. I would like for them to cover those hidden things like the operating system of the garage door because they don't make that clear. On their page, it says garage door so I thought that everything that operated the garage was covered. Also, the $100 fee you have to pay upfront should be included in whatever you have to pay. The tech didn't tell me that at first. He told me it was $389. So, I called American Home Shield and they told me, “Oh no, no, the $100 is included in that, so it’s only $289.” Other than that, I've been pretty much satisfied.

I requested service for my dishwasher over a month ago. I had difficulty scheduling the appointment with the appliance company that I was assigned to. It took over a week to get them scheduled because I kept calling and no one would pick up, and their voicemail was full. When I finally did it, they came out. They told me I needed two parts and that I needed to work through American Home Shield to find out when those parts would be delivered. American Home Shield told me it would be delivered on October 15. I called the appliance company and they said they only got one part. They didn't get the second part. So, I've been going back and forth between the two companies. American Home Shield said last week that they couldn't tell me when the part would come in. It's been over a month now without a dishwasher.

I bought a new home. Part of the home warranty service was the option to have the house rekeyed. So, I requested a rekeying of the house. I went to American Home Shield's website and filed the request via my portal. It's very easy to use. It's straightforward. The contractor contacted me directly. They helped me and told me to make sure I have the keys ready and someone's here. They let me know what time and who’s gonna be coming. They were very professional and time-efficient. The gentleman was in and out, and did everything I asked him to do. AHS is reliable and great.

My dishwasher was not turning on and I called in a claim to American Home Shield. They sent Sears and the tech from there looked at my dishwasher. He was very nice and he put up with my mom who asked him a lot of questions. He figured out the problem, found a wiring issue, and fixed it. Everything has been perfect since he did that. I was happy with his service. I've had a very good experience with AHS so far.

It was fairly easy to make a claim with American Home Shield. It's easier to talk to a person while it's harder to do a claim by the mechanical whatever they have answering the phones because I don't get to talk to a person. Sewer Medic came to replace our garbage disposal. But it turned out I had a breaker that I couldn't get to flip back. He just flipped that back in my breaker box that controls all the plugs and things inside the house. It was an easy process. It was good.

The furnace was leaking. My thermostat went blank. I was told if water gets to a certain level in there, it trips and shuts the system down. I called American Home Shield to file a claim. I've talked to the contractors and asked a lot of questions. I'm interested in knowing what was going on and what happened. They actually showed me the part that was bad and such. They replaced my furnace. Everything is working fine now. I've recommended AHS to several people and in fact, they’ve signed up because of my recommendation.

Axis came out and repaired the washing machine. Submitting claims to American Home Shield is simple. The contractors were perfectly fine. They called ahead of time. Everything was done properly. It went very smoothly. We just had some troubles with AHS in the past. They don't always cover what you think they're gonna cover. Also sometimes, you spend an hour or more on hold waiting for the first person to pick up.

The electric wall plate in our air conditioner was no longer registering. I sent in a claim and they told me it would be 24 hours. I explained it to them that my husband and I couldn't wait. We’re both in our 70s. Both of us have some respiratory issues. They were very kind and they immediately reached back out to Burleson and called us back and they came out. It was very, very excellent service. The tech was very clean. He was fine.

The first plumbers came out to fix my toilet and after they wrote the report up, American Home Shield denied it. So, I got a second opinion and Plumb Genius came out. They were able to fix parts of my toilet and it works fine now. They did very good work. Outside of my toilet getting fixed, there were two faucets that needed to be fixed and I'm still waiting on that first claim with Affordable Leak on those.

Our leaking pipe was in an attic space off of a closet. I alerted Home Shield on the site and then they sent a text saying Price Right Plumbing would be out. The guy was very pleasant, and had an ID and a mask. He seems to have fixed the problem. It was a copper pipe and the tech replaced a section of it with PVC, and it seems to be fine. He was a young guy and he did a great job. He was quick and cleaned up after himself.

I don't like the fact that I don't get to select who the service provider is. Had I been able to select them myself, I could have had someone come out locally and look at my washer a lot sooner than what the company that AHS selected did. We live in Chesapeake, so it would be nice to select someone from Chesapeake and Virginia Beach, as a next city over, not someone from Suffolk, all the way out. Then the company itself wasn't comparable to what we were used to.

The washer was not draining properly. The lady who came out was very, very nice. She finished the work and she cleaned everything. It was very nice. Everything was good. I'm happy. They all were on time.

Most times, submitting claims with AHS has been easy. We've had trouble with one claim. It was the fan repair. We put in five. We had to pay twice for the fridge. Then the second time, they ended up totaling the fridge or doing whatever they call it because they weren't able to fix that particular model fridge. It was a little bit more complicated. Then we did a kitchen fan. That was a funny one because the guys couldn't figure out. They ordered three different parts.

The electrical outlets in the house weren't working. Every time we use the microwave, the refrigerator would go out, and the air fryer, all that would go out, and it kept throwing the circuit breaker. The guy from Storm Electric came and replaced the breaker. Then, it kept going out, and we had to call him back. The third time, he pulled the refrigerator out, and checked that, and the electric socket was burnt out. We kept telling him we smelled something burning when we did it. He fixed it and it was good. He was very professional, thorough, courteous, and on-time. He was there when he said he was gonna be there so I was very pleased. He checked everything he could possibly check till he got the problem resolved. He rearranged the schedule so he’d come back two days later because when he thought he had fixed the problem, it didn’t correct it. Thank god I had a backup refrigerator in the garage so I was able to move my food. It worked out fine.

A-US Air Conditioning of Texas came for a preseason checkup. The unit was a brand new system. I just wanted somebody to come out and look at it. Then the technician told me about the system. He showed me what he was doing and gave me some maintenance tips. Fortunately, we don't have a furnace. It's just a blower or something like that so there isn't a whole lot to do. He was great.

Our furnace was turning on and shutting off, so it just needed some adjustment and cleaning. Majestic Custom Heating & Air Conditioning was sent out. The gentleman was very nice and explained everything clearly, and my husband was really happy with what he said. Having American Home Shield is worth it, especially for us. We live in an older home. It's over 100 years old, and the appliances are all old. It just makes sense and it seems like a reasonable amount of money for the peace of mind that if something were bad to happen, we're covered.

When the claim for my washer was made, the service provider called me on Friday. They were not available to come out to even just look at it on the day they called. The service provider didn't have any ability to come out on any weekends. So, from there, the service provider was at a place where it was saying that if they didn't call me on Sunday, I needed to call them to make sure that they were gonna come on a Monday. There was just a lot of inconveniences all the way through, up until the time where I called them. They didn't call so I had to call. I sent a text to make sure they called and said that they will verify to come on Monday morning. I said, “I need you to come first thing Monday morning.” They agreed to that. They then sent out a crew, they looked at it and they understood what the issues were.

I called American Home Shield for my first claim. They set up an appointment with the ones that were coming out to fix the compressor on our air conditioner. The tech from Everyday Heating and Cooling was really nice. He did his job and had everything picked up. Everything was perfect.

I like the ease of filing a claim. I normally do it online. My AC wasn't cooling, and Southern Air found the leak and fixed it.

I called American Home Shield and the rep told me that I could do the claim on the site. So, I’ve been using it. The technicians were quite helpful and did quality work. Dealing with the reps at AHS was positive and I don’t have any complaints with the company. They’ve done what they’re supposed to do. I’m very satisfied with my experience.

We've had to use American Home Shield this year. They sent out Certified Electrical Technologies for our electric issue and the guy did a good job.

Cornerstone Plumbing came out and they did a great job. They found the problem and fixed it. Everything was fantastic. So far, I'm happy with American Home Shield.

I've had American Home Shield for years and I'm not worried about when things get broken. When my wife called for a plumbing claim, they answered and took care of it. Unfortunately, I wasn't here when Dimitresse Construction came out, but my wife was and she told me how professional they were. They were great. They got straight to the issue, informed her what the issue was and corrected it. They were in and out. They were that quick.

The technician was very cordial and explained what the problems were. Everything was great. For the claim before that, my sink was not draining. We had tried to snake it and plumb it but water wouldn't go. The contractor had come out the first time and did the same thing. They said that they would probably have to come out and cut the line to replace it and it was gonna be a couple of days. They couldn't do it the first day that they had come out. We called on a Sunday and they came on Monday but they couldn't come back until Friday. They were short of technicians and couldn't come out until the next week. It was a little while, but they did fix it.

My dishwasher needed to be leveled. I had to pay $100 just to level it. Everything is great as far as submitting claims to American Home Shield. They've always been good. They always call me back within the allotted time. I love it. The contractors are good. I also had a hot water heater that was leaking. They put me a new one in last May. Then they came back and had to put another fitting on there because it was leaking. They came in and fixed that flat out. I'm so glad I got this insurance. I will use them from now on. I appreciate it.

I had a problem with my front door opening. I called American Home Shield and talked to one of their claims representatives. She told me it was covered, which actually wouldn't have been covered, but the guy was able to fix it. Maybe the rep wasn't very knowledgeable, but she did just tell me what it said in the contract of what was covered under rekey. The tech was very professional though.

The guy was very nice, kind and knowledgeable. What was happening was when you turn the unit on, the fan wouldn't turn off at all. So even if the unit was completely off and you pull the thermostat from the wall, the fan would still run. I had to turn it off at the electrical panel and ended up unplugging it. They replaced the control board and that fixed the issue. It's an aged system so they had to order the part and they came back a week later. I would definitely recommend that company. We had another company that we used previously and didn't have good luck with but these guys did a great job.

The plumber that came out did an excellent job, but we've been waiting on a compressor for our air condition since July. What happened was the contractor put a compressor on our air condition in June, and that compressor failed in 29 days. They guaranteed those compressors for at least 60 days. The problem was Three Brothers put in a smaller compressor on our air conditioner. That's why it didn't last but 29 days. And then I found out that the people that I was talking to are located offshore, in the Philippines. We have haven't got any kind of service on that compressor. They kept saying that they would call me back, and they told me they would reorder a compressor in 48 hours the last time I talked to one of them. I know this because in June when the compressor failed, it took 15 days before they ever got a compressor. Ever since then it has been a runaround. I couldn't understand it.

J-Tech Mechanical AC came out for my air conditioning which had a clog. It was dripping heavily and the motor was causing a vibration on an actual vent. He had to blow through the system. Everything went very easily, smoothly and was very clear. The contractor was great. I spoke to several of my family members who live in the area and a couple of them have utilized that company and they had good interactions. So, I selected them based on family recommendation out of the places that I had to select from with American Home Shield. I've had a great experience with AHS. I previously owned a home with my ex-husband and we had them then. We were there for 11 years and we had good interaction with them as well. So, I've never experienced an issue and it's been a very quick and easy process.

Recently, the water heater was tripping a breaker and leaking. It was an aged water heater that needed to be replaced and Kempker Plumbing was dispatched to assess the situation. Two days later, they installed a new water heater so the service was great. We had a claim a couple of years ago that was pretty disappointing, but that's water under the bridge, I suppose. We had an air conditioner unit that needed some work done and AHS sent a repairman out and it was up in the attic of the house. When he put the ladder up, he punched a hole through our wall, and the issues we had with the air conditioner unit leaked all over and had ran water in the roof. It stained the drywall in the roof and ran down the wall and stained the drywall on the wall. Home Shield wouldn't cover any of those repairs. They wouldn't even cover the repair of fixing the hole in the wall, which their repairman that they chose caused.

Sears was out in no time for my double oven. They checked it out and the replacement was installed less than two weeks. Also, Home Shield allowed a very sufficient amount for a replacement and I'm just waiting for the reimbursement. I was shocked that they offered a replacement value for today's market. It was fabulous. I've already told somebody to get Home Shield and they got it. I couldn't be happier. For $44 a month, it's peace of mind.

Westbrook Plumbing was very professional. I had to contact them first 'cause it was taking so long and then they called me right back to schedule. They came out a day later and they repaired my leaking toilet in no time. Everything went perfect.

American Home Shield covers everything they said they would. But calling them took longer than normal because of COVID. So I went online to submit my claim for the leaky sink and it was super fast. Going online was definitely much better. They called within 24 hours as promised. It was the end of the week, so the contractor came in the first of the week, which was fine. They were on time and they called ahead before they got here. They did everything one would expect from a professional perspective.

I've had American Home Shield for 15 years, so I’ve had plenty of experience with them. There’s been a few issues over the years, but for the most part, it’s been good. I go online to submit a claim and then they assign a person. It's easy. Recently, I had my pool pump repaired, and other than the contractor leaving her trash in the backyard, she was okay.

The guy from Sears did a great job. He was very professional, prompt, showed up on time, and knocked it out. It was an easy fix. He got the mechanism in the back that got iced up defrosted and that's what was causing the issue. He explained to me exactly what he was doing and why it happened and how to avoid it in the future. I paid whatever the deductible payment was and American Home Shield took care of it without any hesitation. I've told every single person I know that he needs to get this. I can't imagine if my appliances break down or, God forbid, my heater right now, if it were to kick the bucket, I would feel safe knowing that American Home Shield got me covered.