American Home Shield Reviews

I called American Home Shield on a Wednesday to get my sink repaired. The earliest the contractor could get to it was Tuesday so I was gonna try to get a plumber on my own. But I had a problem doing that with that so I called American Home Shield back on Tuesday. They got somebody out on Thursday. It took a week to get a contractor the first time and the next week, it only took two days. I was not pleased with that. But I really wasn't happy. I'm paying a lot of money for it and I have to wait a week to get somebody to come out to do something. But the contractor was good. They were fast and they knew what they were doing.

My air conditioner was leaking a bit. The website is easy to utilize and it lays out everything that I have with American Home Shield. They told me exactly who the contractor was. The only thing that was a little weird was instead of them contacting the contractor, I had to contact the contractor, which I didn't realize for a couple of days. I called them, they looked up the number for the claim, saw it, and they looked at where their techs were. They had one in the neighborhood that day, so they sent him over that afternoon. He was on time and fixed the ac without an issue. He was courteous and professional. He even filled me some different ways to keep it from smelling. He was outstanding. He even did a control check to make sure the ac was cooling off like it was supposed to. AHS does good work and I will always use them.

My husband passed away, so I'm a widow and I live alone. I find it comforting that I've got American Home Shield available to me. If something happens, I can call and get assistance instead of canvassing my relatives or the neighbors for advice. I've had to call American Home Shield twice since I've lived in this house, and neither time was it a difficult process at all. The people they sent out took care of the problem, and both contractors were excellent. They knew a lot about what they were doing and I had confidence in them. With one of my service requests, I ended up having to replace the line, but the guy gave me temporary water until that could get done.

My pump housing on my pool was cracked completely, a little wear and tear. I made a claim with AHS and the online portal was fantastic. Then I got a text message saying who was going to come out and about when everything was supposed to be completed. The contractor, JnJ Pools, was fantastic as well. The guy that came out went in the valley and found the part. Then he had it back on and told me what I needed to do to get my pool back up and working. Considering that I was down for a bit and it took a while to get that thing done, I had to hire my own contractors to bring my pool up and it's all good now.

I had a claim for my dishwasher recently. American Home Shield had a simple and straight-to-the-point claim process. I called and they filled out the claim. I paid the money and a plumbing service came by the next day. They were very good and they got the job done. The tech was very professional and even showed me how to clean the dishwasher myself if I ever have any problems. That was great to know. Next time, I can save some money and do it myself.

Going through the claims process was very easy and quick. I had two different companies come and look at my system because the first one said they didn't work with the type of Freon I had. They were both professional and polite, and everybody came when they said they were going to come. I have an older system that has an efficiency issue and the repair company gave me good advice. They also said they could send me a proposal for how much it would cost to fix the units or replace them.

I got two units, one for downstairs and one upstairs, and the one wasn't cooling upstairs. I called American Home Shield and they got AC Rescue to come out. When they came out, all of the Freon was out, and then the tech checked in the cap and noticed that the O-ring was out of it and said, "That's probably why it leaked out." So, he put that in, new cap, and they filled it up with Freon. It cost me an arm and leg because I got the old unit. They are outdated now. They had the old Freon. They still make it, but it costs $110 a pound versus with all the new unit which is only $10 a pound. AHS only pays first $10. That ain't nothing. I had to get it to get my unit running. Then, a week later, the same thing happened again. Coming out warm, wasn't cooling.

There was a part that needed to be replaced in my freezer. The guy came out within two days and fixed it. Having American Home Shield as my warranty provider is great. I'm going to refer them. However, I used to get emails before though saying that they would give me a $25 credit card for referrals or for answering surveys. I don't see those emails anymore.

Recently, the breaker kept tripping and the AC unit would go off. It would be in the heat of the day and it would be late at night when it cooled down before I could get it to come back on. The AC guys came out twice and ran analysis on it and said that they couldn't find anything wrong. They recommended that we get an electrician out if the breaker tripped again. The electrician did some work on the box on the breaker and tightened up the wiring and I haven't had issues since.

The tech that came out for my refrigerator put in a new circuit board and the compressor kicked right on. He said, "Okay, compressor's on. You should be good. Give it 24 hours to stabilize." But the refrigerator wouldn't cool off. I called him back and explained to him what was wrong. The refrigerator section in that unit is just an empty box. The freezer does all the work. Then, up in the top, in the middle, there's a little vent with a fan with a door that opens and closes. What it does is when the refrigerator needs to go down temperature, the door opens up, the fan turns on and it moves air from the freezer to the refrigerator. I gave that information to him and he did some research. But he told me I needed to go back to AHS as he already closed the ticket.

My real estate person gave me American Home Shield's name, and I heard a lot of bad reviews about this company. However, I called to see what they were going to say and it was a very good outcome. They were very explanatory. I was having a problem with my window, and water was coming in, which was because it rained and it was leaking. It was hard for me to follow the contract that I have with the warranty company, but a guy went and showed me where on my contract that it was not covered, and I really appreciated him taking the time to help me.

I tried submitting a claim online at first but the website wasn't very user-friendly where it allows submitting more than one ticket or one service order. That was kind of difficult. But speaking with a representative was okay. I haven't encountered any issues when trying to contact someone to submit a claim. Also, I've been very impressed by each one of the contractors that have come out here. I'm impressed with the professionalism, the ability to troubleshoot the issue that's going on, and then provide repairs or let me know what the next step is.

When some faucets weren't working, the plumber came in and fixed them all. However, American Home Shield has become too expensive. Prices have doubled in the last month or two. But it's good. It works. They do a good job at taking care of you. I've had a few different claims with them. Some of them took a couple of months, but still better than coming out of pocket for a new air conditioning unit. And they have always been good at fixing issues.

Delta Heating and Cooling called the next day after I filed a claim with AHS. They couldn't get out till that Thursday, which was a little dissatisfying, especially since we were having a heatwave and I have an elderly mom that I take care of at my house. But I understood they have a lot of people who are having air conditioning problems. Then, the tech came out and got it fixed right away, which was great.

I feel like American Home Shield is definitely a benefit to a homeowner. The only problem that I've ever seen is that we had a heater and air conditioner issue years ago, and the gentlemen who've been sent never could solve it. Other than that, it's a good experience.

I went online and requested to American Home Shield a service tech, indicating that the air conditioning would not turn on. The condenser wouldn't turn on, and it ended up that the capacitor had to be replaced. The tech was good. The only thing is he didn't have on a shirt from the company or offered his card. I knew he was coming because he called me, but I would have been more comfortable had he been wearing a logoed shirt or presented his business card.

American Home Shield has been pretty good in some cases. The AC service that they did was phenomenal. It got resolved in just one attempt. I had a garbage disposal claim that was very well done. They've done a pretty good job on the plumbing too. Overall, I like American Home Shield. Most of the time I'm satisfied but occasionally, I do have pains. There are areas where they could improve. In the case of refrigerator, they ordered the parts, and it's just going in circles. They're saying it's a vague time of 10 weeks. I was hoping that they will resolve or payout, which hasn't happened. They can improve on when they know that an item is not going to be solvable, they need to come to a resolution quicker. Either they pay it out or kind of respond back saying, “We cannot fix it,” so that we can move on. I've seen that even with the microwave. Sometimes they tend to linger certain things without giving a resolution.

I had an AC problem and I called American Home Shield. They sent somebody out day or two later who took care of the problem. The tech was a nice young man. Other than covering more cost on things as an improvement, for the most part, the service and coverage through American Home Shield has been pretty good.

Our garbage disposal broke. It was really easy submitting the claim with AHS. That night that the plumbing company called me and scheduled my appointment. Sometimes it's a day or so later, which is inconvenient. But it's okay. Once the tech came and fixed it, it was really quick. He was on time and really friendly. It was good.

I was told that I was going to get the 50% off and that they were going to do a good job. The fan wouldn't turn off and they changed the part that enabled the fan to not stay on. They were not like the other previous air conditioning people that came out that were horrible.

A few months back, the dryer started making noise, but it was still working. The guy that came just said it was dirt, and that I could live with it or I could pay somebody to come and clean it. I paid my $100 and I asked if they do that cleaning if that was the problem. He said no and walked out the door. Now, the dryer would not heat up. The gentleman that was sent took the thing apart in order to change out the igniter to light the gas up to get to dry it off heat. He let me clean the dryer by vacuuming it well inside and around all parts. He then asked if we have heard a noise in our dryer. I said yes and I told him what the previous guy told us about it. He said that it was not dirt, but a broken wheel inside. He replaced it also for us. The dryer was fine. This company gets an absolute A-plus. They took care of me right away. The lady on the phone was really nice too. She followed up and let me know when the gentleman was on his way.

American Home Shield's website was very responsive and user-friendly. I signed into it and described what I needed. There were options to click. I clicked that I wanted rekeying and put in the address. Everything was done very quickly. A tech came on time and was very professional. It was crucial to get that rekeying done after moving in because before that, various people had keys. Getting a master key was a major part of changing addresses. This was my first experience with American Home Shield and it was a good start.

Having American Home Shield, if something breaks, I don't have to pay everything to fix it. It's been helpful knowing that it's there in the background waiting to be used. Recently, a repairman came and fixed a broken microwave. He showed up on time and got it done. He was probably there 10, 15 minutes. It was seamless. It's like it didn't even happen.

American Home Shield's process is very good. When I went and requested service, it was simple and it gave me the contact information. I called and the lady scheduled the next appointment. Our upstairs air conditioner wouldn't turn on. The thermostat went off completely and the tech came out, replaced the fuse and it began working fine again.

As soon as I submitted the claim, AHS assigned me to Greenwell. They said that they would reach out to schedule or I could reach out and I reached out the next day. The tech came right over and got the process going. We had to wait on the parts and it took about two weeks. But once the parts came in, they came out and installed them. Greenwell was a fantastic HVAC company. It was pleasant doing business with them.

The AC kept coming on and would not turn off. It would not reach the temperature and then, all of a sudden, it would fall back. I had it set at 76 and all of a sudden, the thermostat was at 74. It would continue to run but would not ever reach 76. The tech was good and he said to call him back if I had any problems at all. He’d come back and take a look at it and see what's going on. He seemed to think that it might be the thermostat. But I've been having this problem for at least the last five years. I kept having repairmen coming out, checking on it, working on it and paying for parts, and nothing.

It’s about the third or fourth time I've used Bay to Bay Appliance Repair and the guys fixed everything. I'm happy. The process with AHS is a little cumbersome but this time was the smoothest of them all. I had a dishwasher that was coding, a dryer that wasn't heating and a washing machine that was making a terrible noise when it was in the wash cycle. They came out and fixed the washing machine immediately. A screw had come out and slipped off a gear. As soon as they put it back, it worked. For the dishwasher, they went through and went through a whole diagnostic thing. When they were finished, it worked. For, the dryer, they had to order a part. They came back in three days with the part and put it in. I've had experiences where it's taken them two weeks but overall Bay to Bay Appliance Repair has been good.

We had a microwave go down and we had to wait a month for the parts which sucked. But the repairman, Lee, is good. He comes in, fixes the issue, and goes to the next one.

The AC wasn’t working. It was the Freon. The tech did what he was supposed to do and the air started working. American Home Shield has been great and I haven’t had a problem yet. It has been a fantabulous experience.

The icemaker was leaking and quit making ice. It was nice to be able to call a one stopping place. I called American Home Shield and they found the person to fix the problem.

My air conditioner wasn't cooling. AHS got somebody out and the tech resolved the problem. I also put in another claim for my washer and I was satisfied. AHS has good customer service and they're there when I need them.

American Home Shield raised my prices after the first year and I did not appreciate that. Also, it takes forever to get ahold of somebody. But once I do, they're fairly efficient to take care of things. Although, if there is a glitch in the program and you ask to talk to a supervisor, they will not let you talk to a supervisor until you absolutely insist. The people that answer the phone are trained to read these stock scripts about how to handle things and when it’s anything outside of that perimeter, they have no authority to do anything and they handle it in a very evasive way. But AHS has fixed our refrigerator and replaced our hot water heater. This last time, they fixed the air conditioner. I really liked Rick from Iceman Cooling and Heating who came out for that. He was personable and he handled everything real professionally.

When Maritime Plumbing came, that man was absolutely wonderful. He came out quickly, fixed my problem, offered me assistance if I had any problems in the future. That went very well. Same thing when my dryer went up. On that one, they had to order parts. But it got resolved quickly. The biggest thing was with the refrigerator. We ended up having to go and rent a refrigerator from Rent-A-Center so we had a place to have to store food.

There was a crack on the external pipe and there was leaking on the upper pipe specifically. A tech assessed without asking what the issue was. When I talked to him, he hung up the phone without listening to me. Then, when he came, he went out to our garage and was just writing everything. His assessment was to replace our unit of the water heater. I told him it was only a leak and that the water heater is really working. He said the unit is too old already. It's good if my insurance is gonna be replacing the whole unit but I didn't think he could justify that one to AHS because the issue is only replacing a pipe. He agreed to fix it and it took just five minutes. Then, my wife told him about another complaint but he said he was done. Another contractor came out upon my request and they are excellent. They are really very cooperative and very open. The tech made a recommendation to replace the bowl and AHS replaced it.

I opened the refrigerator to get some water out and I noticed it was not very cool. The freezer seemed to be working and it was still making ice on that side of the refrigerator, but the refrigerator side wasn't getting cool. So I unplugged it, let it reset itself and plugged it back up but nothing changed. We called and the contractor scheduled for the next day between 1:00 to 5:00 in the afternoon. The next morning, we got a call around 8 o'clock and said could they come in. Since it was a refrigerator, they wanted to prioritize it. So, they were here by 8:15.

I had some issues when it comes to my dishwasher. It really needs to be replaced, but American Home Shield is not going to replace it. We've had three companies come out, look at it and try to repair it. The last company said[, "Oh, it's just a buildup of sediment type stuff. And this should clear it out. Run it with this, and it will be fine." But it's still doing the same thing. We don't feel comfortable or confident about running the dishwasher to clean our dishes. So I just got to the point where I was like, "You know what? I'm not gonna fight with you guys anymore. When I'm able to afford to, I'll just buy a new dishwasher and call it a day."

Definitely, I will recommend AHS. As a homeowner, it’s definitely a nice investment because things will happen in a home. When I submitted a claim for our AC, we got a phone call from the contractor and then they set up an available time. Then they also called the day before to confirm. Then they called 15 minutes before their arrival, which was excellent customer service.

The tech came out for our AC issue and he said it was a plugged drain. So, he flushed out the drain and refilled it, then made sure that it was draining properly. Just ran me through what to look for. He said my pan was fine. So far, so good. When Home Shield has their winter special, I’ll have that company come out. Overall, I highly recommend Home Shield.

AHS is very reasonably priced. There are different policies depending on what coverages that they want. I've had told some friends and they've gone and done it. The website is self-explanatory on there and is easy to use. It's better than when I first had AHS way back years ago. Then I left for a while. I went overseas. Then when I came back and bought a new house, I got American Home Shield and they're completely different. I like the ability to pay the $75 service fee upfront, instead of paying the people when they come. That's a really neat feature.

I love American Home Shield's claim process. It's nice being able to go online, submit a claim, and get text updates. It's super easy. Everything seems to be going better than I expect. I did a claim for the dishwasher and repair people replaced the electrical panel on the front of it. It's working great now.

The garage door wouldn’t do anything. You hit the button and it just clicks. The tech replaced the logic board on it or the motor. He was professional and right on time. He came and immediately saw what the problem was and went right to it and solved the problem. Afterwards, he explained what he did and how it could have happened or what he thought happened. He was nice and didn’t have any attitude. He was great to work with and he answered all the questions. The garage door got another error though. I Googled it and it said that it might’ve dirt down by the bottom of the garage door causing the sensors to make noise. I cleaned the sensors and it’s working okay now. I've had American Home Shield for a long time and I recommend it. It has saved me a lot of money on repairs and all repairs have been repaired the first time and there was no repeat.

I couldn't reach the first company that I was referred to. I kept trying to call and they never called. Then, when I finally got ahold of them, it wasn't an office and then they said the soonest they could come was in two weeks. I was referred to another company, Xigent Appliance Repair, and they were professional. The issue is all fixed now but I didn't understand why I got sent to that first place and how certain companies that are not available are chosen. Other than that, all the contractors I've met that have helped fix things have been great.

The hot water quit working on the washing machine. We ended up getting rid of the washer and dryer because we had other issues with space. We spent the $100 to get it fixed for nothing, but it’s all right. With American Home Shield, it was kind of nice to have the security of knowing that it could get repaired for that $100.

The controller of my dryer broke and the timer wasn't working. Additionally, the seal of my refrigerator broke. The techs fixed it and they did a really good job. They knew exactly what the problem was, ordered parts on time and everything came in. They were really professional. I don't have to monitor the dryer anymore and the refrigerator has a nice tight seal now. Sign up with AHS. My experience has been solid. Everybody comes out on time to fix whatever needs to be fixed.

We had a family member that had American Home Shield and as soon as we knew we needed a home warranty, they said, "Well, use this, mom." When you trust somebody, and they tell you that it's good, then you don't have to do the looking around. We were lucky. One time, my stupid thermostat would work and then not work. I put new batteries in it when it blinked new batteries then I went to sleep, and in the middle of the night, it was hotter than hell. I woke up and it was not working. It came on, then went off. After a night and a half of that, a repair man came and fixed it. Everything's cool as can be right now. Next time I have to call American Home Shield, I will tell them that these are the people I want to come.

In February, my pool pump went out and the repair company put a rebuild in. The next day, they had to replace it because something was wrong with the rebuild that was put in. It lasted till June, where a part of it broke, and they replaced that. What they put in was substandard because it wasn't new, and I had to pay a second $100 fee when they came out. They said they only guarantee the motor for 30 days, which a motor should last for years, but this was a rebuild. That went out in July, and it took me several hours on the phone to have a brand new motor put in there. I finally got my results that I needed, but it was frustrating what I had to do.

I've used American Home Shield three times now and it's been great. So I'll continue to use them. My only issue is that the gentleman had quoted me a different price than what I'm being charged. But other than that, everything else is good. I have Shields Plumbing coming back out tomorrow because the guy pulled a half horsepower garbage disposal out and he tried to put a third horsepower in. So I called them and they're bringing the equal product out to me. But as far as AHS, everything's great. They did a great job.

A rubber was coming loose from our refrigerator and it wasn't staying shut. The contractor replaced it.

I did a request for a washing machine repair and the gentleman who came out was thorough, quick, and very professional. He took care of the problem and explained to me what was wrong, as he fixed it. He was great, and if something else was wrong in my house, I would definitely love to have his company come back out. I'm thrilled with American Home Shield. It's been convenient for me, because I just call and within a short amount of time, someone calls me back and sets up the appointment. I called one time and the automated system tried to go ahead and take my money, even though I needed to talk to someone. It was very difficult to get hold of a person because the automated system immediately is programmed to take the deposit. That's the only problem I had though.

We had a leak in our water main line beyond the foundation of the house. Unfortunately, it wasn’t covered by American Home Shield because it was outside the foundation of the house. So I had to pay out of pocket for it. But the techs were both very nice. We had great conversation, laughed, and told jokes. They were very, very nice, and very professional. They explained to me everything they were gonna do and what they were doing. They fixed the problem and put everything back the way it was supposed to be, and went on their way.

Our AC was not being efficient. It's only three years old and shouldn't have been struggling as badly as it was. The tech who came was very professional and he did his thing. He checked everything out and he fixed the AC because it's definitely running better already. He replaced the pump that was gunked up with some of our blob-ridden water. It was an efficient way to get things done and I got a great price on my end. If you're looking at, "Do I get an extended warranty on my newer appliances or no?" It would be a better deal to have something with AHS because it's the easier way to deal with things. The only thing is the home warranty is a pain in the tail as far as old things that I could just replace for not too much more than my service fee. Other than that, American Home Shield has been wonderful for all of our stuff that needs to be tuned up.

All of the people that have come out have been really good. Sometimes it's hard to get in touch with them, probably just because we live in a rural area. But American Home Shield is always right there. Recently, one of our toilets leaked. The plumber was great. Once our year is up that our Realtor paid for, I will be continuing. AHS is a great program. I like the cost savings.

My GE microwave popped one day. I put in my request for American Home Shield on the 11th of July and the service professional came out on the 13th. He said it's more expensive to repair this than buy a new one. AHS called me on the 15th and they said I could get a replacement. So, I went and got a replacement that was the same model as the old one the next day. For the most part, the techs are able to fix things. When they're not, AHS is really fair about replacing. Not too long ago, our washing machine broke and AHS was also able to fix it even though it's a dinosaur. AHS is awesome and I love it.

Submitting the claim was very quick and easy. I did a short phone call, and then they gave me a confirmation number. They said they'd be back with me within a day or so, and everything was just like they said. The guy that came out was very professional and informative. He got here a couple of hours before the time he said he would be here. He did a little more than he needed to do. He showed me how to flush out the coils after he fixed the problem. So that was very nice of him. I was very pleased.

The capacitor on the AC went out. The tech who came said it looked like it was the original capacitor when the unit was originally installed. He replaced that. That repair took just one visit. The tech was late but he was in and out within 15 minutes. I had taken the day off from work so it wasn't an issue. My unit is now much better than when I bought the house. Overall, I had a really good and fast experience.

I like that American Home Shield has a nice one-time fee for almost anything and it's simple how they take care of finding the contractor to come out. When our dishwasher wasn't draining correctly, the repair company came out quickly. My time was supposed to be between 9:00 and11:00, and they got there at 9:00. They were nice too about it all. They fixed it, and it's working fine right now. However, they also suggested that our dishwasher is going out, and we should look into getting a new one soon.

I had a water leak in the shower. The plumber said he was gonna be here between 1:00 and 5:00. He arrived here at 4:45 or 4:00 CST. Other than that, he did a really good job and was very professional. He was able to fix the problem right there and then. American Home Shield's claim process was simple but if you have a plumbing issue or leak, there is no way for you to put a description so the repair people would know exactly what the issue is. I've called before and when the repair people got here, they didn't have the part.

Initially, I called American Home Shield for a plumber. It was Friday, and it was on the Fourth of July weekend, so it was hard to get ahold of people. The gal called me Saturday morning, and at that point it had been raining as well, so I thought, “Well, maybe it isn't the plumbing." The problem could be the roof and the HOA where I live was working on getting a roofer out, so I said, “Well, can you just postpone it, because the roofer is coming out.” She did that for me then I called her back sometime later and said, “Can you please just get them back out here to confirm.”

They shipped a part to our house and we had no way of letting them know that it was here. We waited weeks for the contractor to come back and put it in. It was a little frustrating that they didn't follow up to find out if the part had got in. Also, when there was an issue with the washer, the tech said he would not replace a button because it was wear and tear. It was disappointing. But other than those claims, AHS got my refrigerator fixed.

My washer wouldn't run cycles and it kept giving me an error. I had an awesome tech that came out and my washer is running really well. This tech was better than the last appliance person that came who told me I had some electrical problems. He told me he fixed the dryer but I was not supposed to use it until I got an electrician out to fix the electrical problems or it could mess up all of the wirings in the house. I put an order with American Home Shield for an electrician to come out. An electrician came and said, “This makes no sense. I don't know what he's talking about.” There were no issues with my electricity but I had to pay the copay. They wanted me to put in some type of appeal or investigation into it.

I called American Home Shield for my air conditioning unit that wasn't functioning. The contractor who came told me they were gonna fix it and everything's functioning fine now. American Home Shield was fabulous.

There was a penny stuck in my garbage disposal. The tech was only here for five minutes. He pried it out and everything was good to go. The technicians that have been out through American Home Shield have all been great. They're well-groomed. They put little footies over their shoes. They wear masks. They're polite and they're in and out without wasting much time because I work a lot. I got both of my daughters to sign up for American Home Shield, too, because it's such a good company.

AHS is a great service. The air conditioner wasn't cooling and it was making a noise. The repair helped very much.

When I first turned on my AC, it started making a very loud racket outside the house. So, I went out there and I turned it off because I didn't want it to get any worse. I submitted a claim on the website of AHS and the tech who came out was awesome. I liked how easy and fast it was for them to get out there, and since the repair, the AC has been quiet.

It needs to be a little more clear-cut what's covered and what's not with AHS. When my stovetop cracked and one of the switches went bad, AHS said that they weren't going to cover that. They said it was structural. It is a top to the stove, but it's a glass piece that everything sits on. The heat always passes through there. If it overheats and it goes through the stovetop, there's nothing I can do about it. It's not like I dropped a pan on it and it cracked.

American Home Shield's response has been pretty good. We had one situation with a garage door where it took a while to get a decision on our garage door. We were just without a garage door for two weeks. But they ultimately got it taken care of. Also, the techs have all been very professional. I'm happy with the experience.

American Home Shield's billing department is horrible. We have had three claims in the year of our warranty we've had with them. One was like months ago and that's all water under the bridge but it was mishandled and not charged to my card. The next thing I filed a claim, they told me that I owe money. The outstanding deductible has to be paid before I can file another claim. I paid it by phone and they said it was fine and I can file a claim, which is for the range. I did that and they promptly emailed me and got an appointment scheduled. That was last week.

Submitting a claim with AHS was great. I was hoping to do it myself online, but I wasn't able to find all the options. So I called the representative and she was able to help me with that. I had a bit of a clog in the bath pipe. I thought it was a bit of a clogging situation in the faucet, like when you switch from the faucet to the showerhead. The third one was the toilet bowl was making noise. Every time you flushed, it stayed on and continued to make noise.

The dryer was squeaking. You can tell the bearings and the rollers were bad. I went online and put a claim in to American Home Shield. I put my account number in and the issue I was having. They dispatched the person to me, and they did good. I tell everybody about AHS. It paid for itself over the years. They did fine with everything they’ve done for us. I had a refrigerator go bad. The process was a week or two until I got a replacement but they got me a brand-new fridge. They tried to fix it first, but they couldn't. I was very happy both times. Even though it took a week, it's still pretty good service.

I just call American Home Shield when I need the work done, and the guy comes out and does the work. I thought it was the heating element, but it turned out it was just a fuse. The tech came in, he was here about 32 seconds, analyzed the dryer and said, "It's just a fuse," and replaced it. He said goodbye, and he was gone. It was quick. Very nice young man. The guy coming out and doing the work was 135 bucks, which is pretty much what their service call would have cost me. I had a recent air condition problem, but I didn't call American Home Shield. I forgot to. So, I paid for it out of pocket and it was $250. So, some things are obviously bigger ticket items, and this turned out to be a small ticket item. It's not that big a deal for small ticket items. But for the big ticket items, AC or whatever, it could end up being a lot more money. I split the risk with AHS on those bigger ticket items.

The contractor came out to repair the drainage system and they fixed everything. Everything went well. I like American Home Shield’s claim process. They find people to get right on to it and they move swiftly through it, so everything goes right.

If you call AHS for service, if they give you a person to fix your system and you don't stay on top of it, then it falls between the cracks. Other than that, the service went great and the guys are really nice. The tech did a great job with my air conditioner but I don't think what he did really fixed the issue. I don't feel that it is cooling. The tech said I should give it a chance to get all the moisture out of the room, and then see what happens. But right now, I'm still running my fan with the air conditioner.

American Home Shield is a necessary investment and I'm completely satisfied with them. I called them when my air conditioner compressor wasn't kicking on and they got somebody to come out. It was United Air, and they fixed the problem immediately. The technician did show up at the time they said he would be out there. He was very knowledgeable about what was going on and the service of that day was very fast too. But even though it's beyond American Home Shield's control about the schedule of when people can get out, it would be good if American Home Shield can get somebody under their umbrella that has a 24-hour service because it gets hot in Florida. The air conditioner went out Tuesday and the first available service was Friday. They apologized but I kind of had to send my kids to the grandparents' house for a few days.

We've had American Home Shield for about 30 years and occasionally, we've had problems, but usually our experience is good. We had a recent claim, and the company was very quick to contact us. The fellow they sent to do the service is Antonio. He was very professional and explained everything that he was doing and did a really good job. He was a really good representative. We hadn't had anyone come to our house since March of 2020. During that time, we started having problems with the dryer and the dishwasher and the microwave quit. The oven kind of went on the fritz. Antonio fixed everything.

I like the online availability of American Home Shield where I can place a work order at any time. The call fee is relatively very affordable. Their professional contractor usually reaches out to me within 24 to 48 hours. Right now, American Home Shield is working how home warranty should. I used their service recently when my AC went out and Lasseignes was my contractor. The gentleman who came out was extraordinary and very professional. He even gave me some tips on how to keep the unit up. My interaction with the contractor was great as well.

I had a drainage stoppage outside that was coming up through the driveway. I got a very professional tech who threw a snake and worked on it for a few attempts until it finally unclogged. I was very glad and content with the job. I tried to put a claim in with American Home Shield two years ago for my garage door and they said something about pre-existing damages. That was weak and I ended up fixing that problem myself. That aside, American Home Shield hasn't let me down yet.

We set our AC to 78 and it was blowing air but not cooling. I got a great tech. He was fast and courteous. The AC worked after the repair. Having a home warranty, I have the ease of home repairs.

We got AHS when we bought a home. We were supposed to receive the letter telling us what was covered, what our deductible would be. But we received nothing. I had to call an 800 number that I found online. The woman gave us our policy number. Then she gave us a phone number to call in case we had an incident. We were able to get ahold of American Home Shield through that phone number and that policy number that she gave us. But we have received nothing at all from American Home Shield. But as far as them doing what we asked them to do or paid for them to do, they did. We called them and we reported it. They had someone reach out to us. That person scheduled a time. They showed up at the time. HRS Heating and Cooling was good, very personable, friendly, efficient and clean. They were very respectful of our home.

I wasn't getting gas for my range and it turned out there was nothing the guy could do. The issue wasn't the appliance but I was able to fix it really quickly. The experience was excellent. I've told other friends about the insurance I got and a few of them have gone with American Home Shield.

The AC unit was not cooling the house. I called American Home Shield and did a claim. Somebody from American Home Shield was on the phone. She was nice. The techs did their job. They were good. They had told me it was gonna take a couple hours, which we waited. It was midday, and it got hot. I contacted them back and let them know. They're supposed to come out tomorrow. Try American Home Shield.

My garage door opener was really old and I knew it was on its last legs. The tech confirmed that. The guy was very friendly, nice, and he put in a new garage door opener for me. I called AHS on Tuesday and he was here on Saturday. He had everything with him. He put in a whole new track and door opener and it's much quieter now. I'm very happy. However, when I had a problem with my oven and it kept going out, I finally called AHS and said, "Send somebody else because he's not fixing the problem." So, they sent somebody else and the guy tore the whole thing apart and said, "Yeah, you need a new thermostat." But other than that, I've been very happy with AHS.

My dishwasher stopped working so I put in a request for service. The original company was Sears and the appointment was from 12:00 to 4:00 last Friday. At 2 o'clock, they sent me an automated text saying they changed my appointment to August 11th. American Home Shield eliminated that vendor and gave me HBC. Their tech came out on Monday and was super professional. He had a mask on and he put booties over his shoes when he came into my house. He also answered all my questions. He checked the control panel of the dishwasher, looked up the part number, and put the information to American Home Shield. He said that when they get the part, he would be back out to finish the service.

The AC was not blowing cool air and the contractor was able to fix it right away when they came. The claims process was very simple and easy. AHS got back to me really quickly because I made the appointment online. It was very convenient to be able to schedule online.

Service Plus Repairs had to repair broken oven knobs and they were able to replace them within the timeframe specified.

I called in a service in June and here it is six weeks later, I still don’t have my air conditioner fixed. I called American Home Shield and couldn't get anybody who speaks English. You get sent all around the world. So it sounds like a scam to me where they're taking in money and making you jump through hoops. It's very annoying. So I'm not pleased with anything about their customer service. It's very difficult to get ahold of a human in the Americas. If you have patience and are willing to wait weeks and weeks at a time, they eventually will get out there and work on your equipment, but it takes forever to get them out there. I'm not pleased with having to wait that long. Then you can't speak to anybody that can answer a question.

Something in my washing machine wasn't working. It was plugged. A tech came a little earlier than the scheduled time. He was a nice old guy and he was helpful. He knew what he was doing and was well versed in fixing those things. He immediately went right to where the problem was and it didn’t take long. He unplugged things and cleaned everything out. He got the washing machine up and running again. We’ve been using the washing machine ever since. It was a good experience.

Over the past weekend, we noticed our bath faucet was leaking. So I called AHS on Monday for the faucet. Then I had to call them back Tuesday for the refrigerator. Everything was fixed and I had no issues. With AHS, I don't have to search around for a repairman and wait forever for them to get out here. Also, it’s cheap.

There was a clog in the bathroom sink while in the kitchen, there was leaking underneath there. American Home Shield responded to my claim within a few hours. A little bit before the contractor's appointment, they sent a reminder of the appointment as well as a picture of who would be coming. The guy who came was professional and did a good job. It was just we were told that regarding the issue we have in the bathroom, a drain cleaning person should do it. It's been a reoccurring issue for a while now. Maybe it was just something that the contractor didn’t do. We got guys that are coming on Friday. That aside, I've had a good experience.

I was very happy with my garbage disposal claim experience with American Home Shield. Abdul with AH Appliances Repair was really on top of it and was really willing to go out of his way to kind of help understand what was going on. They had to order the replacement, and he was in touch with me the same day that it was available. Then we were able to coordinate. He even came out on a Saturday.

I've been with American Home Shield for 15-plus years. Their process is very easy. You go online and log in your issue. They tell you who it's going to be then the service tech always calls me really quick. I’m very pleased. Recently, we were having some equipment faults that were showing up on the thermometer. So again, the contractor had to determine where it was coming from then fixed the problem. I own a commercial insurance agency. We have hundreds and hundreds of clients that all have homes. Some homeowner companies can get a referral fee. It would be nice if we could put a link on our website and when we do our flyer mailings, emails and marketing to include American Home Shield as a service provider.

We called AHS for the fan that quit running and a repairman came out and went directly to figure out the problems. It took him about maybe five minutes to figure out what it was and fixed it real quick He explained to us what caused it and how to prevent that from happening again in a way we understood.

I was with American Home Shield for three years, and then I went to Choice for a couple of years because American Home Shield got a little bit too expensive. Then I came back to American Home Shield about three months ago. I've had some situations that were handled relatively without a lot of difficulties, but then somewhere I felt like I was having to do the job myself as far as getting everything taken care of. But with AHS, you get what you pay for and so far, everything's been good.

Panhandle Pro Air is a young man that started his business in April. He is a one-man stop. We felt like he helped us with our AC issue and it was nice. But the system broke within six hours. I called him back and he said I'm gonna have to get a second opinion. He is offering to fix our AC incorrectly and that's been confirmed by five different companies. They got approval to remove one vendor off of hold and get them over here. However, now, American Home Shield's retention department is telling me that can't happen since they approved a repair under him. We were still setting an appointment with him on Monday but that looks like it's been canceled by AHS. No one can tell me why. And I can't get ahold of Bryson, the owner of Panhandle Pro Air. He won't return any of my calls, text messages, or anything. We've been dealing with it for almost a month and I am not happy.

The lady that I talked to last week at American Home Shield was awesome. She called me because I had activated the warranty. She was in and off the phone within five minutes and had everything set up for me. Recently, I had a locksmith come out and do the rekey on all the locks. He was awesome. If I need anything in the future, I'm definitely using him.

My hot water heater sprung a leak somewhere and my garage was flooded. A contractor came out and they said I needed to get a new hot water heater. Unfortunately, AHS is going to cover hardly any of it and it needs to be a different type of water heater so it's going to cost more. That's a little misleading to customers who think they pay the deductible and everything will be taken care of. Every time I've put in a claim, AHS has had someone reach out to me right away but I'm going to cancel them. It doesn't make sense. My plumber is going to do the whole thing including the tank for less than what I was quoted with AHS.

We had a claim for electrical issues. We had to have some breaker panel work done and it was $2,400. But I guess American Home Shield didn't wanna pay that much. The only other issue is when we first signed up for their service, they covered septic work and wells, but they dropped that. And we didn't realize it until it was too late. If we switched companies, that would be the only reason. Other than that, we had a claim for a refrigerator that was still under warranty, and American Home Shield changed it out.

We've used AHS twice and so far, so good. We had some electrical issues recently with the circuit breakers popping. The techs came out to check it. But they're not finished yet. They're going to change some lines that, unfortunately, we have to pay for. The techs were very nice. I met the owner of the company. His name was Greg and he was exceptional. I couldn't ask for better.

I've used AHS for rekeying the house and that was painless. The locksmith contacted me quickly, got me on the schedule the next day, came in and took care of it within a few minutes.

The tech who came out replaced my faucet in my kitchen that wasn't working. The kitchen sink sprayer was not working. It was broken off. And the tech said he had to replace the whole faucet because of a tubing. He told me what he did. He said that he couldn’t just replace it. So, he had to leave and get another faucet, come back, and replace it. Everything is working great now. The sprayer wasn't working and now that I have it back, it's so much easier to do dishes.

American Home Shield’s automated system sucks. You need to speak to a person sometimes. For instance, I came to realize that the electrical wiring in the house was freaking out because it's so old and brittle that even when you attempt to change your light switch, it falls apart. I tried to call American Home Shield back and asked if we could just let the technician do the whole thing because he came in. The wiring was working but it was so messed up. One of the outlets upstairs is connected to the wiring downstairs. If someone turns on the microwave and I'm doing something down, it would flip the switch. All that needed to be rewired.

American Home Shield was responsive as far as getting the folks out to the location to do the analysis of what the problem was. The contractor did do some due diligence as far as cutting some holes to make sure that their understanding of the situation was valid. So everything was good as far as a contractor coming out and providing recommendations. I spoke to an American Home Shield representative two days ago and he was talking about having the contractor come out and close the holes that their plumbers made. He said he was going to reach out to them and get back with me within four hours. But that was two days ago. So I have a problem with the actual follow-up action.

The AC inside air handler thing was freezing up. It was the whole inside and the unit would not blow air the right way. I put in a claim on Friday night. I called in and did the automated thing that recognized my phone number hooked into my American Home Shield account. I told them there was an issue. I didn't expect to hear from the service people on Saturday or Sunday. But when they did not call me by nine o'clock Monday morning, I called them and I told them that something was wrong with the blower inside because it was cutting on. It wasn't doing anything and was making a really bad sound. They sent somebody out the next day, Tuesday.

AHS is great. Recently, our AC unit stopped working for a while. The repairman who came knew his job and did a good job fixing me right up.

I called on the 16th for my central air and the part came on Tuesday. The guy who serviced us came out. He thought it would be within 48 hours that I would hear something. But the point that got me real bad was that nobody could give me a roundabout date on when it’s gonna be done. I couldn’t get a definite answer from anybody at first. Then I called and asked them when they were going to go do the work but they couldn't give me a date. A guy came out, looked and told me what he saw. He said I needed to exchange the unit.

The Dawson Service tech who came out for the AC was pretty cool. Also, I was happy that this time, I got a local person. I like working with local people. The last time I had a claim, I had someone from Columbus and it took a while for him to get out.

A tech came out and saw that the well pump was shot. He’s supposed to be giving me a quote on what needs to be done and when I called him again on Thursday, he said he’d get it to me. But I still haven’t received it. Other than that, the claims process has been good.

The AC was blowing hot air and the tech that came out was excellent.

Plumbing Expresso was very good. It was the second time I've worked with them. They speak Spanish and my tenants speak Spanish, so that was very helpful. Also, they were very quick to contact me as soon as American Home Shield finds the dispatch to them. Then, I gave them the tenant’s contact information and they were very quick to contact the tenant. They accommodated the tenant’s schedule to get there and I appreciate all that. They called me as soon as they left my unit to give me a report about what was the problem and showed the tenants how to use the item properly.

I've had two claims with American Home Shield recently. One was a dishwasher where the drainpipe was not draining so there was water at the bottom of the dishwasher after it ran. A contractor came out and addressed. About a week later, they came out and installed the new drain pump. The second claim was for a sink in my upstairs bathroom that was not draining. They came out with whatever tool that is to dig down into my pipe and remove whatever nonsense was in my pipes. That took about an hour. Both of them were done on time and I was very satisfied.

American Home Shield’s a horrible company. It took them two and a half months to get me a dishwasher. They kept putting it off. I had a really nice dishwasher but they couldn't fix it. It was the top-of-the-line Maytag. They tried to give me a bottom-of-the-line Amana to replace it with after they waited six weeks trying to fix this dishwasher. I fought with them for another several weeks trying to get a half decent dishwasher.

When the electric garage opener wasn’t working, the technician diagnosed it right away. When he found out what it was, he fixed it right away. It took him about 10 minutes. I had other repairs too and American Home Shield has been great so far. I can just get online and put my claim in. Then they get back with me as soon as possible, mostly before that day if I do it in the morning, or the next day in the afternoon. It’s been quick and efficient. I'm very satisfied.

American Home Shield is awful. We bought two brand new units and when our AC didn't have enough refrigerant, I tried to get the same company that installed them to come back out to put more refrigerant in. Because our units were only 30 days old, they were still under warranty, but AHS would not allow that company to come back out. The rep said that company was on hold and she couldn't explain to me what hold meant. A different company had to come out and put more refrigerant in our AC, which costs money. If the other company came out, I wouldn't have had to pay anything.

We noticed that the air conditioning unit wasn't cooling through the hotter parts of the day, so we wanted to have it inspected. The technician came to our house and inspected the units and gave us a diagnosis that although the unit was working correctly, it was a dated unit and it needed to be replaced. He was just not able to do that based on age, so at that time, no repairs were made.

30% of our house was without power. A tech from DNZ diagnosed it and figure out what the problem was. He said something with the line wasn't connecting right. My wife went online and filled out a request for service form. The company said they were going to be here at a certain time and they showed up. The tech was very thorough but he didn't end up finishing. He said he couldn't find a neutral and there had to be a piece that was rewired to something. He said he would call us but I didn't hear anything.

American Home Shield helped me out each time I needed them. I did a claim recently on our oven on the range. It wouldn't light. AHS responded right away. I've had other repairs done through AHS. They've replaced my washer when it couldn't be fixed at their cost. So, it was pretty nice that I didn't have to go out and buy a whole new one.

American Home Shield sent the air people who cleared the condenser that was clogged. Doing the claim was easy. Paying upfront was much easier. I've only had one issue with one of American Home Shield's vendors, and I got my money back. Other than that, overall, I haven't had any issues.

A lot of stuff is covered with American Home Shield which is very nice. It's really convenient that I only have to pay the fee for either appliance or system and not for every single thing that I need them to fix. Also, they get back to me really quickly. My experience with my claim has been very smooth so far. The video diagnostic thing was awesome. It took two minutes and it was easy to use. It saved the trip for sure. My part came in yesterday so it has not been installed yet. The techs are coming next week to actually put it in. But just to talk to everybody in setting everything up was very easy. AHS is easy to use and I would definitely recommend it to anybody.

AHS is good and the coverage is okay. However, it took us five weeks to get an air conditioner. Freedom Heating and Air was good, too. They just said they couldn't get it. They had to put a new outside unit. Holder's, on the other hand, won’t ever call me back. They didn't do anything they're supposed to do. But I don't think AHS is using them anymore.

I called American Home Shield out for a routine maintenance check on the AC unit. Our hottest month is around the corner and I wanted to make sure everything was running good. I don't want that thing dying out on middle of summer. The tech was very professional and explained everything to me. He said, “Man, you’re one of the rare customers who call just for a maintenance check.” He checked the Freon and the coils, and everything's in top shape. He said the outside unit was fairly clean, but he went ahead and cleaned it out a little and went on his way. Two weeks prior to this one, my dryer wasn’t heating and that claim was good also. The repairman explained what was wrong with it and got it back running again. Overall, having American Home Shield saves me a lot of money, and I want to see if I can upgrade to the platinum.

American Home Shield was very efficient. They kept me informed on when the contractor for my ice maker would be there. When Coastal Appliance came, the service tech was very knowledgeable and quick to diagnose the problem. He said we'd have to order some parts and then they'd come back. He told me when the parts would probably be in. The parts came in three days and they came back right away. Two guys fixed the ice maker and they tested it.

The air conditioning wasn't working. The contractor came out and everything was frozen solid. They fixed what they could, but they couldn't check for the Freon levels and stuff like that until it had thawed out, so they had to come back. We tried to submit again for the second issue and it would take a long time so we cancelled it. They called an agent directly and had them set it up. They came back out and fixed it. They solved it as fast as they could possibly resolve it and did a great job. They also gave us information on how to prevent it in the future. We would like to get them to come out every time. If people are looking for somebody for the services that home warranties provide, they should go for American Home Shield.

The only thing that I didn't like with a recent AC claim was the fact that I waited a few days too late to call. The contractor, Southern Comfort, had just come out for the same condition and after 30 days, it broke again. But because I missed that 30-day mark, I had to pay another fee again. Other than that, AHs is on top of things and they send a contractor right out as soon as I call or make a request. I love that about them.

American Home Shield called me and said that there was a special for when you move into a new home. They would send a locksmith out to change out or to rekey six key doors, and I said okay. The techs were very professional and they took care of everything. AHS was easy to use and there were no issues. Everything was set up and it ran smoothly.

Zen Appliance came out for the washer, microwave, and stove. The washer was leaking but the tech found that it was not a leak. The leak was in another place. But that was already fixed. It was something additional here. With the microwave, wherever you entered information was not working. And then, the stove was not turning on. What was wrong with that was the heating element.

It's been easy to submit the claim to AHS. It's relatively pain free. I'm satisfied with AHS. But I wish that when submitting a claim, I could pick the contractor based off of reviews, even if they only gave me two or three options. But everything was smooth in terms of getting my request in and getting a contractor assigned. I was a little bit surprised how casual the plumbing service was, specifically because they asked me how I wanted to receive my paperwork after service. I said I would like for them to email it to me and the contractor said, “Okay, no problem.” They sent me a picture via text message of the paperwork, but then they never emailed me the formal paperwork. I've followed up with them a couple of times and I told them that I need it for expensing purposes. So on the AHS side, it’s been a good experience, but from the perspective of the actual contractor itself, they lacked a little bit of follow up and professionalism.

My AC was leaking and there was a flood right by my back door. The fee came out before the guy even got there. He said the AC was normal so he didn't do anything. AHS is good in case something needs to be fixed. But as of now, nothing has happened.

The water pressure was too high and messing up the pipe so we did get it replaced. American Home Shield got somebody out pretty fast and paid a portion of it. We had to pay the difference, which was fine. Unfortunately, afterwards, when there's air in the pipes, it makes loud noises. We knew that was gonna happen for a few days. It went away, but it came back. We called American Home Shield back but unfortunately, they didn't cover that, so that was gonna have to come out of our own pocket. I was complaining 'cause I felt like it was all connected. We didn't have that noise until the regulator was changed. I think there was something that happened when they changed the regulator.

ASAP Plumbing was excellent. They came out for the seating for an antique cold water valve. It had been fixed years back. So, it started leaking again. The man was able to show up to diagnose the problem and to repair it without needing to leave to go get parts even though this was an antique fixture. He knew the type of fixture it was, even though it was unlabeled and unbranded, and was able to fix it within a short period of time.

I've had American Home Shield for years, and it's been great. It's saved my bacon many times. I've had things break and it would have cost a lot of money to fix. American Home Shield was there for me, and filing a claim is pretty easy. The only problem I have is sometimes, if I do need to speak to a representative, there's a little bit of a language barrier. They're not native English speakers, so that can be a bit of a challenge. Also, when I do put something online, the system only lets me select one thing. If I have an air conditioning issue and also had an issue with the duct work, I wouldn't be able to pick multiple things that were wrong. I can only pick one thing. So, the ability to choose multiple items for one claim would be helpful.

The contractor didn't charge me for anything that I didn't need. It was just the clean up and some tune-up for the AC. They were super professional. It was a quick service. The AC is working fine now. American Home Shield gives you the peace of mind that if anything breaks in your house, it’s gonna be solved. I don't need to find anyone to come. They find somebody, so that's good.

I spoke with a representative and they sent me a claim through email. I got a text saying that it had been assigned. It also said I could reach out to Prime Plumbing Services and I contacted them. The repairman who came was on time. Something had broken in the tank of the toilet and he fixed it. I would recommend AHS.

It's been so blooming hot here, and we've been running in three digits for a long time. I had my thermostat set on 80 and the temperature had gone down to 79, and my AC wouldn't shut off. I called American Home Shield for someone to come out and see what was wrong with it. It used to be that I could set up an appointment online, but I couldn't this time. I had to call and everything was automated. There was no live person. I tried to do a chat online and that didn't work.

I don't like calling my claims in. You have to do it automatically on the internet. Otherwise, a lot of times you wait on the phone for 40 minutes, and then the person types it in. So when you type it in yourself, you get better results. And then, normally, American Home Shield sends me a text. And then I get online, find out where they are and call that company. I call them as many times as I have to. Some of them, you have to call a lot of times to set up an appointment for them to come out. But they never call me. Because the bottom line is, I don't wait because if I do, it would be two or three days before they call me. I'm not gonna wait because my microwave is broken. They might not call me back for a week. So, I call them until I finally speak to somebody.

Oasis Heating & Air Conditioning of Oklahoma came out overnight after I submitted an AC claim online. The unit is working just fine now. I'm satisfied with AHS so far.

American Mechanical was prompt and they communicated very well. They were very knowledgeable. So they were good. I'm happy I went with them for my recent claim. Overall, American Home Shield is a really awesome company. But their reps being stationed out of the country is difficult sometimes. There's a language barrier and with high stress situations, it can be frustrating. But they're always nice. I had people that are from out of the country that tried very hard to help and assist. I'm definitely thankful and appreciative to having the services. But they don't need to go up anymore on their prices. My renewal is not even supposed to take place until September but I already got my new contract that has increased.

For my recent claim with AHS, the oven wasn’t heating. The techs needed to replace the heating element. It was fine. They repaired it and it's working great now. I've had issues with the company that American Home Shield has recommended though. They didn't call me. They crossed two of the numbers on my phone number. So they couldn't get ahold of me, which made no sense because I’ve seen the claim go through. But that's what the guy stated. I had to call him a week later and get it all set up. He apologized and he sent somebody out right away.

American Home Shield's process of getting a company out here has been streamlined and it is nice to not have to deal with that. Additionally, they've included the ability to do a remote triage for some things. That would be a lot easier most of the time than trying to schedule with the contractor between three to four-hour windows, which doesn't really work well with a family of seven. Unfortunately, my particular microwave didn't qualify for that remote triage.

The compressor fan on my refrigerator had stopped working. The refrigerator was still functioning fine. However, the compressor was overheating because there was no fan cooling it. So, there was no warm air coming out of the front of the refrigerator, which should be typical. The side of the refrigerator was heating up, so the machine was working harder than it had to. I called American Home Shield and I got to an agent first. My experience was focused, professional and it was done well.

So far, I’ve been very happy with American Home Shield. Recently, the AC unit wasn't working. The first time a contractor came out, they replaced a device in the fan. They had to come back a week later and the transformer in the compressor was dead. There was a bad switch, they replaced it, and we haven't had a problem since.

I'm very happy with AHS. I got ahold of them. I told them what the problem was. It took a little bit to get through. But, it's no big deal. I expect that especially with today, with everything backed up as the way it is. They set it up with Sears. At first, It was gonna be a little longer than what I wanted. They got me another date, which was a day before, but they did their end of it. The representative I talked to seemed like he cared and wanted to get ahold of the problem and get it solved for me. The techs came in, diagnosed it, got in, got out and the dryer works. They were on time like they said it was gonna be. It was fantastic. We've been in this house for 23 years. I brought AHS here from St. Louis. My wife was in real estate up there in the '80s and early '90s, and we picked it up on a house that we had up there in the '80s in St. Louis. I've been very pleased with American Home Shield. I have recommended it.

I have been with American Home Shield for a long time. The benefit is that you really don't have to pay for the repairs. You just pay your deductible and if the claim is covered, they repair it or replace it. I do claims over the phone or the computer. The phone one is faster and that is the best for me. I used the home warranty for my garage door and my garbage disposal. They didn't do so well with the dryer. We bought this house and the dryer went out. I was told they could not pay for that kind of dryer. I replace my appliances but I'm not going to see a benefit if anything should happen to the dryer washer that I have now because they're brand new and they're not cheap either. Other than that, American Home Shield's service is great. I'm going to call them and have them send a repairman back out to take a look at my air conditioner again because it's still making noise.

American Home Shield did great. It was awesome and they fixed our problem completely. At first, I didn't realize I was gonna turn in two claims. As I was turning in the claim, my wife was trying to tell me about the stove and I did not say anything. So, I had to call back later about it. But it was perfectly fine and AHS took care of both claims easily. The guy was courteous and knowledgeable and I would recommend using him again. AHS fulfilled everything that I expected. I’ve been with them for just two months now and it was great getting that thing started and then having that issue pop up. It was a good experience.

Being able to put the work order in online was convenient and then I got a call back early morning the next day. Customer service with the contracted company, Centurion, was excellent. The rep was very kind and respectful. She got things kind of switched over when I told her as well that my husband has passed away. Then they were able to get somebody out. The window time I was given was between 12:00 and 2:00. By 1:00, the serviceman was out here. He was very patient with all the questions. Any questions I had, he answered them patiently and thoroughly. He got everything up and working for me. It was an A-plus experience all around.

American Home Shield’s claims process has been good and they've been fast in getting us taken care of. The fan was running on the AC unit but we weren’t getting any air because of the memory board. One of the relays wasn't letting it open up. The tech was great and knew what he was doing. He was very professional and polite. Since the repair, the AC unit has been working better than it has worked in a while.

I've used the warranty twice for minor repairs, and the people that American Home Shield contracts the work out to have been great. I would not be able to find that as a person.

The technician came out 'cause the air wasn't coming on, and come to find out, I needed batteries in my thermostat. He put batteries in my thermostat, and then he went around and whatever he did helped it up, and then it came on, and it worked for a while. Then, he left. I called back because it went back out, and then they came back a couple of days later. They told me that it was a grounded compressor. They did that. Then, they were saying that they couldn't get it to work properly and that was it. They said they will call me today to get it fixed. But no one, not Myers nor AHS has reached out to me, to tell me how or when they're gonna resolve this. But submitting the claim with AHS was pretty easy. However, I didn't know that I can expedite it. It didn't give me that option online. I tried to call and talk to the rep, I could expedite it live. So, now, I know not to submit another claim online if I need to expedite it.

My washing machine had flooded and prior to that, the pressure coming out of my hot water boiler was very high. When I was taking a shower, the pipe was rattling. Submitting the claim to American Home Shield was hell because I went back and forth. Every time I call, I have to start from square one. But the last time I called, I met a young guy who was very helpful to me because I was about to cancel my contract. A tech came out, something happened and they never gave me a feedback. I waited and waited and I called American Home Shield. They said the contractor said that my copay was supposed to be 300 or 600.

The house wasn’t cooling and it was super hot. The company came out the same day, put some Freon in it, cleaned it, and did a good job. The house has been cooler since.

The Service Mechanical of Tidewater people who came out for my water heater and AC got here when they told me they were coming. They were here on time and they immediately fixed the problem. Both times I've used American Home Shield, there was no hassle. I have had really good experiences so far. I have referred my best friend to American Home Shield and she signed up with them. I'm still waiting on the gift card.

I was very, very happy with Douglas Mechanical. They've provided us all the information we needed to make an informed decision, and they walked us through every step of the process. The whole HVAC system needed to be replaced. It was a major investment in our house. I was very happy with the work. The workmen cleaned up after themselves. They were always considerate about my time. They came out to do a follow-up and they were able to show me pictures and explain that everything was working well. As far as Home Shield is concerned, they did exactly what they needed to do. They put us in contact with the professionals.