American Home Shield Reviews

Our AC was making a terrible noise and not functioning properly. I called it up and had a good response. We received a call from Valley Air talking about the scheduling and they told us a tech would be coming out. Their tech analyzed the problem. Valley Air ordered parts and put them in earlier than we anticipated. This was the first time we used American Home Shield's service and everything went smoothly. We pay money and we've had good results.

Submitting my claim to American Home Shield was very easy. I just called and told them what the problem was. Then the contractor reached out to us, and they took it from there. The people that came out to the house were professional, and they were able to fix the problem. I recommend AHS to everybody because of their prompt service and professionalism.

We had a broken washer and EJ Appliances needed to order the parts. At first, they said the part will come in five to seven days, and then it took a lot longer. So the better option for us was buying a new washer. EJ Appliances was fantastic. I was really satisfied with them. They called us before we heard back from American Home Shield every time. They called us to let us know the status and asking if American Home Shield contacted us about that one. But American Home Shield did not contact us back until about two days after EJ Appliances let us know the status. We ended up buying a new washer so we just need to get the instruction and submit the receipt to get the money back.

My clothes weren't ringing out. A tech was sent out and I saw that when he turned it on, it was out of balance. On the machine, he showed me how you have to lift it up and off the floor in the back. He got it back in balance. He also fixed my soap dispenser. He was really good and professional. I would recommend Fixon Appliance. I would ask for him again. I submitted my claim to American Home Shield by telephone, and that was easy. I was given who was coming out and their phone number. I was also told that if they didn't call me, I had to call them back.

I had a little bit of a problem with my recent claim with AHS. I didn't know this until I talked to someone before they came out. He said that the whole garage door opener needs replacement because of child safety issues. He said it's not even legal the way it is. It’s not to code. The tech said, “They only told me if I could fix it." I said, “I had somebody else that had come to visit, and he said that that's not to code." I questioned him about it. The tech said, “Let me see if I can get it through.” But I never heard anything else. I'm dissatisfied that they would not bring it up to code, because I remember specifically discussing code items with them when I was looking into purchasing it. But the service gentleman was thorough, courteous and extremely nice. AHS, I don't know.

We submitted a claim with AHS because all the electrical outlets in the kitchen and the dining room stopped working. The techs that came were able to fix it. The coverage of AHS is good.

I called American Home Shield to submit a claim and then I received a text and an email stating when my appointment was. I went on Better Business Bureau and I read some feedback from Austin Heating and Air. I was really concerned because I had seen negative feedback regarding the company. But I was so pleasantly amazed and surprised with the technician. The window of time was 4:00 to 8:00 and the technician was here at 4:47. Our technician's name was Steve and he was awesome. When he got here, he got right to work. He was very prompt and right on time. He recognized the problem right away. He fixed it within a short period of time. His professionalism and skill level were top-notch. We really appreciated him. This is the first time we have used American Home Shield and we were quite pleased.

We did a service request for our washer and everything was good. Techs came out after a couple of days. The machine had a bad bearing so they replaced the transmission.

The technicians were awesome. They were able to fix the AC the same day. So far, American Home Shield's process has been better than the past.

I didn't have hot water so I called American Home Shield and then they got somebody out there the day after that. The guy replaced the whole mechanism that’s associated with the pilot and lit it. He told me I’d have hot water in 30 minutes or so. I had hot water for a short while. But then, I called back to tell the contractor that I no longer had hot water. He came out again and lit the pilot. He told me everything was fine. But I had hot water for a short time again and I called back the contractor. They sent out a different guy. He looked at everything and said it looked fine. He said it would probably need to be flushed out, which was the first time anybody has mentioned anything about that. He lit the pilot and also upped the temperature because the other guy had the temperature on the lowest setting. After that, I have hot water and then I called somebody else out there and got it flushed out. I have hot water now.

My toilet wouldn't stop running and I couldn't figure out how to do it. And then I turned on and off the water, and then the water wouldn't shut off from the house. So there were two things wrong with it. I was able to get it to stop, but when you flush the toilet and it would fill back up, it wouldn't stop. You would have to mess with the ball mechanism that slides up and down to float to make it stop. And then when I shut off the water to the house, it wouldn't shut all the way off. Finally, I just got it to stop by messing with the flow. I submitted the claim online, and American Home Shield assigned a contractor who then contacted me, came out and fixed my problem. AHS previously sent out some shady people. That was by far the best company that I've dealt with so far.

Getting someone out was really easy. All I did was make one phone call and everything was set up in place. AHS gave me a phone number for a company and they contacted them and sent them out. I had two orders. One was the dishwasher and they repaired that. But the microwave has not been repaired yet. They want me to go online and shop for one and I'm not comfortable ordering a microwave and having it be incorrect. I could leave it up to them and they give me a cheap microwave or I could order the microwave. If I order it, then they're gonna send someone out to install it. I'm going to work on ordering the microwave but the only problem is I got some rubble-like thing up around the top of my microwave and the ones that I looked at on their website didn't have that.

American Home Shield and the plumbing company did great with the garbage disposal. They were fabulous. I'm very happy. The plumbing company had to come back and resolve the issue. They were great both times they came out. American Home Shield gets things done and saves me money on expensive repairs.

All the lights on one side of the home and the outlets on the other side were not working. So, the tech did get them all working. However, the washroom lights and the bedroom lights are still doing the same thing. It takes five minutes, once you turn the light switch up, for them to come on. He said he's going to look into it, and that was the last thing he told me. He didn't say that he was coming back or what the next plan was. Other than that, once something is not working or broken, I like the speediness of getting it repaired or fixed through American Home Shield.

My pool pump quit working and the contractor came out to take care of that. They were here only an hour. It was quick. I like having peace of mind by having American Home Shield. I'm worried about the air conditioning going out and expensive expenses. So keeping AHS and paying the monthly fee is an expense to cover those. And if other stuff comes up, then great. I'll use it.

My microwave wouldn't turn on and my washing machine would wash, but when it got to the spin cycle, it would just shut off. The repair company came out and repaired both units. For the washing machine, they got the code and said it was the suspensions. Now, the microwave works, but I had to leave and I haven't had a chance to run the washing machine through an entire cycle. Apart from that, the repairman was excellent. He explained what he was doing, what was going on, and he was very professional.

Other than the internet stuff, not being able to log on and request service that way, everything went fine. This is the second time I've had to call. Because the first time I tried to get service, I would log on to file my claim but I couldn't enter in a new service. So both times, I've had to call. The first time, the contractor had to call in and make sure that American Home Shield would cover it. And they did. So they came back a week later. Because it was a Friday that they came out, so they had to wait until the following Monday or Tuesday. And that was fine. And then the next one, they came out and it wasn't that bad, so they fixed it right away. I like that I got everything covered. And it was taken care of within a few days.

The air conditioner stopped working, which was the second time in 20 days. When I called to set up an AC appointment, I was told by the AC people, who I'm not pleased with at all, that I was going to have to have an electrician come out there as well as them. Diamond Electric then came out. I was completely happy with them. They did everything the right way, fast, efficient, no problems whatsoever with them.

I've been satisfied with the American Home Shield so far. I did my homework to find out who was the best to get, and they were highly recommended. That's why I went with them. After the pump was installed, it blew apart. We were fine with the tech, but I didn’t like that I had to wait for a week for him to get back here. I guess they've got so many claims, they can't keep up. I couldn’t use the pool. Plus, you have to put chemicals in it, and it has to be stirred up in order for it to be right. Other than that, the techs were very professional and they have very fine etiquette.

American Home Shield did an excellent job. Everything went well. I got an immediate call once I applied for service and Budget AC came as soon as they could. I've had a very good experience with AHS. They're very friendly and warm. They process my issues.

A-1 Quality did really well when it came out here and explained what was wrong with the furnace and stuff. There was nothing they could do other than check and make sure that the ducts had no damage and were all connected, and that the size of the air conditioner in this house now wasn't enough to fully air condition the whole house because this is a three-bedroom, and suggested either a larger air conditioner or either adding another zone to the house. I was gonna see what Home Shield thought about it or if they could help out or where to go from here.

Ament’s had to come out and disconnect something so we can have water in our kitchen sink. Their guy came right out and disconnected everything and rerouted it. He was very professional, explained everything to me and explained why it happened. He said that a lot of people were having these problems with these kind of faucets. We have running water in our kitchen now. I would definitely recommend American Home Shield. They were recommended to us by my brother and sister-in-law who have them out in Oak Run, and so we went with them. At first, when I called the American Home Shield, the lady I got was kind of short with me like, “Well, if it's something that you caused…” I said, “Ma’am, we just bought this home in February. It's nothing that we caused.”

American Home Shield refers good people and they follow up. But they’re missing a sales opportunity. They could have upsold me the policy including appliances and I would have gone for it. I didn't know what was included or not.

A contractor came for a gas stove repair. They were the best ever. With American Home Shield, you win some and you lose some. I've had them off and on for 15 years in a rental house too. Occasionally, I get an idiot, but I understand the process. My biggest complaint is, a couple of times, I was trying to explain what my malady was, and they didn't understand what appliance I was talking about. The CSR's understanding about the individual products could be improved. There are so many different things American Home Shield covers so it may be really hard but a little bit more training on individual specifics would probably be good.

The convenience with AHS is great and I like not having to find my own provider. Total Air Care came out recently and there was a part that the tech had to wait for but the unit was completely fixed the very next day.

A fuse tripped at my AC unit outside into a power outage. I had service on Wednesday and it was excellent. Casey was the man who brought the technician and he was very thorough. He explained everything and we were very pleased. The tech fixed it right then and there.

I had a good experience with my recent claim with AHS, but the problem is still there. When my sprinkler system comes on and a watering system comes on, you hear a big knocking noise in the house. My landscaper guy said he's done everything he can to prevent it. He went out in the backyard and dug up everything, changed all the valves. When the tech was there, like anything else, it never happens. But I reset my sprinklers for 5:30 in the morning and I can hear a little boom when it first comes on. Then, I do a little irrigation on my deck with my plants and I can hear that noise. I spent 100 bucks but the noise is still there. I need to call and see if they want to send somebody back out to check in again.

Each time I've had AHS, they were okay. The recent claim I had was for our air conditioner that stopped working. The compressor wouldn't kick on when the other stuff did. It's been fine since a contractor came out.

I love Appliance Mavericks. They were fabulous. I will be grateful to have them come back and do work at my house. They did my installation wonderfully. They were super clean, put down the mats where they were working and did not a scratch on anything. I wanted to get them for this most recent service call with All Pro. They are horrible compared to Mavericks. When Mavericks was at my house, they said they could do the issue too but couldn't do it that day. They said they were booked up.

American Home Shield came with the house we bought and we've had it for four years. We used the service when our AC stopped cooling. Repair people came out three days after we made a claim and they fixed the issue. They were great.

We had some issues with our plumbing in our bathroom. Ally Plumbing was sent by American Home Shield, and they took care of everything. Plus, they recommended us to get a water heater. So, we're gonna do that as well. We've been having American Home Shield for years. We've never had any problems with them, and we have an easy access to vendors that repair things as needed around the house. Coverage is good. Price is good, too. We’re satisfied.

I had issues with my dishwasher and it was pretty easy to submit a claim with AHS. The people came out within a day or two and the whole experience was great. They completed the task quicker than I thought they would and they were polite and friendly. I've been equally satisfied with my past claims and the experience has been the same each time as far as the quality of the service and professionalism.

We were having a problem when we turn the water on in the sink on the side of the garbage disposal. It didn't ever come on and it would leak water through the garbage disposal. Mr. Rooter Plumbing did a really good job. They replaced the whole unit and it's working well now.

You could hear the toilet in my guest bathroom running. You couldn't see anything but when you took the lid off and if you pushed your finger down on the stem, it would quit. But other than that, it was constant noise and that was the problem. The gentleman was in and out quickly but he got the problem solved. He was very good. My microwave is working but sometimes, it takes a long time so I’m keeping an eye on that. But right now, everything is fine. My first problem was the garbage disposal and that was handled just as easily and I've been very happy with American Home Shield so far. One of my friends has AHS also and she had a flood not long ago. There was a water pipe under her slab that broke and flooded her house. Their people handled that very well for her too.

We just bought a house and I wanted the keys to be different. When I called American Home Shield to let them know that I wanted a rekey, I spoke with a rep who helped me out and got everything set up. He had the locksmith company contact me, and everything went smoothly. They sent me an email letting me know who it was going to be. Then they provided more information as far as who's going to be coming out and the schedule that they were going to contact me for that. It was a multiple-step process, but it was fairly easy. Realty Rekey came out and rekeyed all the doors that have access to the outside. They provided our keys, and it was all done in an efficient manner. They were very friendly and helpful.

Our overall experience with AHS was great. Their claims process is simple and seamless, and all the options are there. Recently, the tech replaced something with the water heater. The tech that came was professional, wore a mask, which was good. He was nice, courteous and explained what he was doing. I would recommend AHS.

The contractors have been okay for the most part. But one of them dragged their feet forever to submit the claim with me and American Home shield calling them multiple times. There was a point where I was thinking, "This is just pointless. Let me just cancel this and move on and figure something else out." But eventually, it did get resolved. I wound up hiring somebody else to do the job. And I still have to submit that claim to American Home Shield to get reimbursed.

The toilet was leaking and I called American Home Shield, and they took care of it. The contractor’s service was very good as well as the experience with AHS.

I had my dishwasher fixed last week, then it started messing up again. The reps from Precision Appliance Repair said that there was a 30-day guaranty and to call American Home Shield for any issue. So, I went online to redo my order and it said it's still not working. And then, it automatically prompted me for another $100 payment. So, I searched for the phone number and called in. But that minor glitch in their system caught my attention. If it's something that you're still having problems with, which just got fixed, the website should not lead you directly to put in another $100 payment. Other than that, everybody has been great and everything has been very timely. It just so happened that for this claim, the appliance worked for a week, but then the tech had to order a part.

My faucets were not working and I reached out to AHS through their website. They sent out A-American Plumbing and it was positive with the tech who came out.

Last year, we had a big problem with the dishwasher. The people who came were horrible and weren't qualified to fix dishwashers. American Home Shield sent so many different people and they said that they couldn't fix it. They should get better vendors to come and fix things. The technicians had no idea what they were doing and they never bought back the parts. It was very dissatisfying. Then, AHS sent us a very small check to buy a new one. This time, the oven was broken and the claims process took a few days but the contractor came and fixed it. They were a very good company and they did a good job.

Our pool pump had burned out and the contractor was magnificent. The tech just quickly came out, fixed it, and he was out of there before we knew it. He knew his job. American Home Shield is not my best friends on the other issues that I've had over a month with a dishwasher down, but it's a different thing all the way around. Claims submission is easy. If there's an issue, that's a problem. Like the dishwasher broke in June, we're pushing August here in a few days, it's still not fixed and they still don't have a solution for it. Otherwise, they're a good company. I like them.

Our AC leaked and the A coil was bad, so the AC company had to replace the A coil and then recharge the system. They offered to do it on Wednesday, but for us, it was better to wait and we wound up having it done Friday. They got the job done, and American Home Shield paid their part of the A coil replacement in the air conditioner. Unfortunately, I had to pay 1,000 bucks for the Freon.

Our garage door opener failed and needed to be replaced. After many phone calls later, I was told that they did not have a AHS service technician in my area and that I would have to provide my own. I "paid" to have the work completed and submitted the necessary the paperwork as required and have yet, after 30+ days, have not been reimbursed. Twice a week I have called to check on my request and I can't seem to talk to anyone who can help me. 3-times I have re-submitted my paperwork. Still no check. No emails. No help.

We were having issues with the freezer part of our refrigerator. It wasn't freezing properly and the part of the door was broken. The tech took care of it. He did a great job.

I love American Home Shield. They haven't given me any reason to doubt my experience with them. Recently, a guy with Cote’s Mechanical came out and fixed our AC unit. He replaced something from outside. The issue happened Friday and he came on Saturday. He was fairly professional and did what he needed to do. He did not leave any documentation though.

Upland Pool Supply fixed the problem, but there's still an issue with my pool pump in relation to my spa. I still can't use my spa. Other than that, AHS was very professional and did what they're supposed to do.

The company that AHS had contracted to look at my washer the first time is a company that had a really terrible reputation in my community, Accord Appliance. I tried to tell them that I don't want to do business with that company and they made it really difficult for me to try to work with a different company. Then, I had someone from A+ Appliance come look at my washer. He listened to it and said my drain has failed. I got an email from AHS and I gave them a call. They said AHS is not going to cover the cost of getting the washer fixed because there's a foreign object in the drain. But the guy did not open up the washer at all.

American Home Shield has improved the phone call. It used to be complicated and it was hard to get to them. If you got something broken here and you mention it, the computer handles it. So, it's a lot better than it used to be. The last claim I had was for a garbage disposal. I had it before and there's a tool you use to work it under the bottom. The tech came here and all he had to do was crank it a couple of times and walk off. It worked fine. That one was my mistake. The plumbing company that comes here, Truss, do a very good job. I used them before a long time ago. They do excellent work.

The AC stopped working. It's the same unit that the contractor came out the first time for. But within a month, it broke again. The tech replaced the compressor the first time and it still did not work. So he came back out and fixed the fan unit itself. He said he had to put in a claim with AHS to say it stopped working again. But the AC is fine now. The tech was good.

American Home Shield is expensive. However, it can save you money if you have a big repair, which I seem to always have. A technician came out and diagnosed my air conditioner that did not work. He changed out my inverter on my condenser. He was a good guy.

My AC unit was leaking and the contractor came out the day after I called AHS. Their tech resolved the issue.

My icemaker water machine needed to be replaced. It leaked a significant amount of water on my floors, and my dad had to put a bucket up under it to catch the water. I was up in New York City with my two nephews and my mom called me that morning and told me that, "There's water all over your kitchen floor." I freaked out. When someone calls you with something like that, you wanna be there so you can see it firsthand. My parents got the water out with some big heavy towels, and I told them to hold tight. "Let me look up my Home Shield account and get somebody out."

Our oven wasn't heating. After making claim with American Home Shield, I got the contractor's phone number. They made an appointment and they came out. They were very friendly and they knew exactly what they were doing. Initially, they said they couldn't do the installation. They could get the oven inside bit it would be too loose. We had to fix the sides of it. The wall was too wide. The oven has already been installed and everything is fine. I can bake my cookies now.

We had a plumber come out because I had gotten three emails about a possible water leak. He came out a day later but they had to reschedule for the next day because the guy who was gonna come wasn't feeling good or got overheated and he had to go home that day. Luckily, it was just the seals on one of our bathtub faucets that was leaking. The plumber was very polite and knowledgeable. He fixed the issue quickly and got here on a timely manner. It was the same thing for the air conditioner and it was also within a couple of days that the techs were able to come out and fix the issue. The fan blade was not moving on our AC’s outdoor unit. The contractor came and replaced the capacitor and it's been working ever since. I would highly recommend American Home Shield because the service fees are not hellacious and all around, within the first time you have to use them, it definitely pays itself off.

Right now, everything seems great with American Home Shield. It's simple to use. I call in my work order and I normally wait no more than a day, and the repair people are here to fix the problem that I have. The contractor who came out for an AC issue was awesome. I'm very pleased. I'm trying to get some of my family members to look into AHS.

The contractor did a great job. They responded within 48 hours and got the job done. They were very professional. They made sure that they were protected and covered up. So it was a great experience. I've been with American Home Shield since I became a homeowner back in 2007 and they've been great. But they could send feedback a little bit faster when they receive the claim. They could confirm that they would be working on it.

I don't have anything but good words for American Home Shield. They are receptive and I'm satisfied with the service that they provide us. I don't have to worry about the cost of fixing or replacing an item in the event that there are some problems with any of the appliances that we have in the house.

The air conditioning unit stopped cooling and we put the claim in to American Home Shield. We were contacted within less than half an hour that a vendor was given our information. AHS communicated with us very quickly to get an appointment for service. The technician came out the first day, went up into the attic, diagnosed the problem as being a faulty blower motor and said it was a custom part. They were going to need to order it and he would get back with us as soon as the part was in stock. We got a call from somebody in his office later that afternoon confirming that they had ordered the part. Then, I got a next call that said the part was in and the technician could reschedule for the following morning, which was much quicker than I expected. We set a time. He came in and had the repair completed in about 15 minutes, and my AC has been working fine since. I was very satisfied. AHS is doing exactly what we thought it was supposed to do.

When we were doing inspections in the house, we were told that the AC was pretty old and that it might need repair soon. It got to the point where its life use had been reached, but it was working okay. The guy who went to repair it said it was frozen, so he had to wait for whatever it was frozen in the pipe to unfreeze. Then he fixed something and he said there was missing Freon. The AC got fixed, and it’s working fine. The service from AHS was pretty good and quick. I was glad that I had it. I thought submitting the claim was gonna be harder, or I would have to fill more paperwork. But it was really quick and easy, which I appreciate.

With the pandemic and the COVID, family members wanted American Home Shield but a lot of them didn't have the money to pay, so I helped them out. I've got three people, then seven of my relatives, and I've had three other neighborly people that I've referred to them. There was a plumbing issue where my sister is. The maintenance guy said that there was a leak with the cartridge and it was coming down to someone's apartment below. Apparently, the guy's ceiling on the third floor was messed up from a leak from my sister's plumbing. When the guy from the American Home Shield came out, he checked the cartridge and he checked everything. We thought that it was going to be just a matter of changing the cartridge. He said that American Home Shield doesn't go into anybody else's apartment to see where a leak is coming from, so he was limited to what he was able to do.

The claims process was pretty straightforward. It was pretty easy to do online. I just picked from a dropdown menu, put it up, and then AHS would try to set a contractor up for it. The tech that came out for the AC was really good. The capacitor went out and he knocked it out pretty quick and then took off. I also put in a claim for ductwork. AHS set me up. They took the deductible and then they contacted the contractor.

Ark-La-Flow Plumbing did a good job but when you're waiting on them to call, you're limited on what else you can do. After they found the problem, got it approved and called back to schedule when they were going to make the repair, they gave me an eight-hour window from 8:00am to 4:00pm. The issue was in a rental property and I like to be around or check on it after they're done. So, that's all day and you're tied to your house. You can't get out and do very much because they can call you at any time. So, the appointment time needs to be more direct. They're busy and sometimes they don't know how long the job they're on will last. But anything greater than two to three hours is too long of a window. Also, I have an issue on what was covered. I had bad plumbing problems into the foundation and it was only so much that AHS was gonna pay. It was going to make it expensive for me.

The air conditioning unit was blowing hot air. The tech resolved the issue on the same day. He was really good. It was an excellent experience.

I used to wait long on the line but I haven't experience that in the last couple of calls I have done to AHS. But I have waited up to an hour before I talked to a person, and that was just too much. Recently, the toilet and the hot water tank were leaking. The contractor was at my house three days ago but they have not finished this service yet. I haven't heard anything else from them. I hope somebody from there calls me today.

The AC unit shut down completely and needed a part replaced. Considering it happened on a Saturday and the contractor was here by 8:30 on a Monday, that was pretty good.

Our house is vacant now because of all the damage due to the storm so we thought we’d have everything else checked that wasn't affected. We knew that one air conditioner probably had a leak. It was the tech's attitude. He lied about the filters not being in place. They were sucked up further where he couldn't see them but they were there. Whoever called me from American Home Shield said, “You didn't have your filters in place.” But that has absolutely nothing to do with Freon or a leak.

I had so much trouble. My furnace went out. My AC went out. American Home Shield had this company to come out, and they never took care of it. They sent me a check without my permission. They sent me a check to replace the furnace and the unit. It wasn’t even enough to cover anything even if I wanted to fix it for myself. Even if I would come half with it, it wasn't enough. Every time we called, they kept saying, “We'll give y’all cash out.” We kept telling them, “No."

The guy from Realty Rekey was very nice but he put the thing in upside down and he charged me extra on top of what I paid for. That rekey cost me $200, which is a lot of money for me, and that’s not the first time that happened. The garage door opener guy said he couldn't do the repair but if I paid him extra, he would go ahead and put it back on track. It's happening too much. I pay the 100 for the fee to American Home Shield and then the contractors always end up charging me extra. But everybody I've talked to at their office is awesome.

The dispenser of the dishwasher was not opening. The contractor was fantastic. A little gentleman named Benjamin came twice and took care of that. I had a second claim and an electrician came for a pool light that was not working. They were not able to fix it as there's a box buried in the ground and they don't do dig work. But they gave us recommendations on what to do. We needed to leave that claim open, so they can come back and finish it after we've done.

We had an issue with the garage door. If we push the button, it would not respond immediately so we had to put half the weight of our body against the button for it to start coming up. I used American Home Shield's website to make a claim and it was a very seamless process. The website told me the name of the company and the contact number. Outside of that, I got a text message from the home warranty company stating that my ticket had been assigned to that contractor. That contractor called me in less than an hour and said, “I'll be in the area. I received your ticket from your home warranty people.” It was very quick.

The contractor took care of the leak. They came quick and they were good. However, I feel like American Home Shield tries to get out of more claims than they want to pay us. This particular one was covered. They didn't have anywhere to go. But in general, I'm not crazy about the pricing of the AHS considering they don't pay for much. I'm probably not going with it next year because I found a company that's a lot cheaper. My mom uses them and she said that they pay a lot more claims. I've read their contract and it does cover a lot more.

The technician from Cote's Mechanical was patient in giving explanations on everything. He checked everything that I've ever seen anybody check when looking at the systems to ensure there was no problem. He walked through everything, explained what he was doing and what he was checking. He was timely when he got there. He was so professional and patient with his explanations, and what I should be looking for, and his recommendations for a better operating experience. It was just a very pleasant experience. I’m very satisfied with American Home Shield.

I had a pool inspection and everything ran good last year. This year, it ran, but then somehow, it just started running really slow. My pool pump went out. When the technician came, I had just drained the pool. He told me that I had to refill it so he could figure out what was going on with the pump and check the filters. But he diagnosed what he thought the issue would be. Once I filled the pool up, he came back out, and we realized that there was air that had gotten into the filter that made it so the pump wasn’t blowing. He was able to fix it the same day when he came out the second time. I would recommend and continue to use AHS because they were very professional.

Submitting the claim to American Home Shield has been very positive. I had to add an item to my work order and it was a very simple process. They called the appliance store for me and added it to my ticket. I only had to pay the $100 deductible one time for both appliances, so I can't complain about that. That was good. The contractor was awesome. I liked him because he was an older gentleman and he was old school. He knew what was wrong with my dishwasher before he even tried to trouble shoot it. People should consider AHS especially if their appliances are older, like mine, which are all 15 years old. I'm paying about $50 a month and I could have bought a new washing machine with the money I had put into premiums. But then, if something else goes out, who knows? I would recommend AHS.

The first repair on our air conditioning system was great. The company came out the same day after we were able to get ahold of them. There was a wire that had shorted out the thermostat, which in turn, shorted a resistor out on the air conditioning unit itself. They replaced the thermostat and the resistor and everything's working fine. Now I'm waiting on the pending repair of our oven. We haven't got it finished yet.

Sears was great. With the dishwasher, the representative I spoke with with American Home Shield was very professional. With the AC repair, I spoke to another representative and she was not pleasant to speak with at all. She put me on mute. I was talking then I didn't hear her respond at all.

We had issues in the past with AHS, but we've had to use the service a few times in the last month or so and it's been a lot better. We used to have to wait to talk to anybody in customer service and I've waited for hours-plus. But now, every time we've called, it's been a couple of minutes and it's a drastic thing from what we experienced before. Recently, we had an issue with our garbage disposal and the techs were able to come out pretty quickly within the next couple of days and get it repaired for us. Other than that, AHS also covered the services for the refrigerator, the kitchen faucet, and several times for the AC.

Everything was automated when I submitted a claim with AHS. I didn't like the fact that I couldn't speak to somebody about scheduling. They just said, “A technician will be assigned, and they'll be contacting you for an appointment.” We were gonna have to go out of town for a couple of days. I ended up writing down the information of who the vendor was because it said who would be doing it with a phone number. I ended up getting up really early, calling them the next business day and said, “We need an appointment in three days, not today or tomorrow.” If I'd been in town, that would have been great about how responsive, to get something really soon, but it didn't give me an option for like, “Do you have a day that you want them to come?” It just auto-assigned you.

The electrical box on my patio started smoking. It's an enclosed room and I wasn't sure that was enough to call the fire department or not. But it stopped and everything calmed down. I called American Home Shield and they sent out an electrician that came out within 48 hours and was very prompt, clean and well-spoken. Replaced the electrical box and explained that it was probably due to having had water come into the area. That sometimes happens. I was very pleased with what the contractor did and the promptness and how they responded. They also followed up several times with a text and the electrician called me on his way. The contractor did excellent service. This is the first time we’d had a warranty service and so far, I'm pleased with what I'm seeing with AHS.

The salt cell in the pool wasn't working. There was an alarm on the motherboard saying something was malfunctioning. Fox Pools came out and they did great. They've been out here before and they’re absolutely incredible. I wish the contractors were all like that. But salt cells aren’t covered in American Home Shield. So it wasn't something that Fox Pools could fix.

My furnace was leaking and I found out that the drain was clogged up. The technician unhooked the drain, unclamped it good and put the new one on. And it was good to go. I called in the claim to American Home Shield and I spoke with a representative. Everything was easy and they were on top of it. I recommend AHS. I got what I paid for and more.

Recently, I had to have some work done on my central air conditioning units. The claims process worked easily and the tech who came was very friendly, capable and did the work. Everything works fine now, so I'm satisfied with him. On the other hand, I had some frustration with American Home Shield with one of the technicians they sent out on a different type of repair situation, but that was two years ago. Overall, I've had several repairs and the benefit with a home warranty is that if you have a major repair, you don't pay the full price for it.

We had a cold and hot water dispenser that needed to be repaired, and three different efforts were taken. Initially, a plumber came out then, they thought it was an electrical issue, so an electrician was sent out. After that, the plumber was sent back out, then it was fixed. The techs were all great, but they could have just diagnosed it initially without getting a electrician to come up.

American Home Shield sent someone out for a refrigerator repair. He had to replace a capacitor, and he was a really nice guy. He did it all within 20 minutes. I was happy with it after he left.

On both times that we've used AHS, we were totally satisfied. We didn't have to wait very long for the problem to be solved and we were pleased with them. Also, the technicians were respectful, although one came in without a mask.

One of our air conditioning units wasn't working. American Home Shield was prompt to get connected and we had a good contractor. A tech came out and said something about the capacitor of the unit. He fixed it and so far, so good.

For some reason, water would not actually pump through the line to come out of the water dispenser. And it also wouldn't allow any ice to be made. My wife thought the tech was very professional, courteous, and worked very quickly. It was actually a great experience, and I will highly recommend American Home Shield to anybody. The benefit would be the security that even if AHS may not approve every claim, but some of these larger ones could be very expensive. The benefit of possibly having that kind of support there.

American Home Shield does what they say they do. They were prompt at getting the call over to the contractor and then I set the appointment. We had a drain stoppage a year or so ago, and a different plumber came out that time that was not nearly as good as F6. On the other hand, I highly recommend F6.

The contractor came out for a leaking water closet. They replaced the float and another part. I had to have the tech come back, and he’s working on it right as we speak. He's very professional and a good person. I currently have a call in for refrigerator repair. I made the call, got the confirmation number on Friday, last week. Here it is Tuesday, four days later, I still haven't seen the technician. Called this morning, and the person that I talked to this morning at American Home Shield talked to me as if it was my fault that nobody contacted me. Yesterday when I called, they said, “We will get ahold of you within tomorrow morning,” which is today. But nothing has happened. Also, the price of the policies are undoubtedly high. As a matter of fact, with the current service I'm getting, which is none, with Guru Electronics, I’m considering going with another company.

When submitting claims, the automated system is horrible. I have to repeat everything I just gave the automated system to a live person, so why do an automated system? Also, my biggest issue is that every time I use anybody, it's like a week of waiting for anything. We were having trouble with our garbage disposal. They ordered a new one and replaced it. But the guy from High Priority Plumbing & Services didn't put a part and I ended up calling him back. He said that he would have someone out the next day but no one showed up. I called them again and now I have an appointment for Tuesday. The only good thing about American Home Shield is that your stuff is warranted. They would replace things but don't expect it to be a timely service.

Submitting a claim has always been extremely easy to do. I go online, make my request, and pay my fee upfront. Then American Home Shield always sends me an email or a text right away, telling me who's going to be my provider and who to contact. The only time I've ever had a problem was when I had my refrigerator fixed because there was only one person in town who could fix it. It took a while for the person to get out and fix my refrigerator. But overall, using American Home Shield is way easier than trying to get issues fixed on your own. It will cost you a whole lot more for plumbers and electricians than to pay the fee to American Home Shield every month.

The claim process is getting better. My last few have been pretty good. Recently, some plumbing was leaking. It took a day or two, but the tech came out and fixed it.

I like the safety of having a home warranty. If something goes wrong, it's not going to cost a lot of money to get it fixed. The fan motor went out on the AC unit and the technician had good personality and explained everything that was going on.

The claim process has been fine. Getting the service scheduled was pretty simple. The contractors have been able to come out pretty quickly. But I did have someone come out for my HVAC and I paid the $100 deductible but they didn't fix it. They put like a Styrofoam thing around the pipe, and then they just put zip ties all over. It was not quality work. But they are coming back out without paying the deductible again. So that was fine.

I put the request in on a Sunday. I had been calling in the past but my wife said I could do it online so I did. I got a call that evening that somebody would be out the next day. I like the quick service. I had a clog and also a leak in the garbage disposal. The clog had been there before but the previous plumber didn’t take care of it. But the one I had this time, Michael, did good work and fixed both issues.

I had someone that came out initially and did not repair it. The one that did the repair, I was very happy with their service. Very professional. Kept me in the loop as far as the time they were coming and the parts that they will use. However, I had an issue with the air condition. The contractor came out, but they couldn't fix it. They didn't want to replace the air conditioning unit. And it was just something as simple as cleaning out the outside of the air conditioning unit, cleaning it out and added some Freon. They didn't even try to attempt to put any Freon in or anything. So, I called somebody local. They came out and were able to get the job done immediately, then AHS reimbursed me.

I've had American Home Shield off and on for probably five years at different points in time. I used to live in California and the service there wasn't as good as it is out in Texas. The service providers that we've been dispatched out in Texas are a lot better and service-oriented. American Home Shield does a good job with what they do. There's quick turnaround and their communication's good. They have been the best of the home warranty companies we've used. We've had two other ones other than American Home Shield and we've struggled with both of them. American Home Shield is the one to go with.

The tech who was here fixed the AC, and then he also told us about another problem that he's seen before it got worse. It was exceptional. As far as American Home Shield, just continue with the good customer service. I'd tell others, "It's good. You all better get it."

The overall claim process of AHS is great. Any time I’ve had to call, they've always been responsive. I enjoy the service and I’m trying to continue the service. I’d recommend it. For my recent claim, the tech came out and repaired a condenser motor. Then about 30 minutes, he replaced the condenser motor on the main air conditioning. It's working fine and the noise is gone. It was making a loud noise, which the guy said when he came out, was the bearings were being worn out.

The clothes dryer was not getting hot and when the gentleman came out, he took it apart. He told us that it was a heating element and the thermostat. He said he had to order the parts to find out if the dryer would be replaced. About a week went by and I called them to find out when they were coming back to fix the clothes dryer. The woman said they had just ordered the part. So, we scheduled a time at that point to have the technician come out and fix it, which he did.

Having American Home Shield provides us with peace of mind. Their process is simple, fast and works good for us. We had a problem with our air conditioner and someone came and did the necessary repair. He was very professional, knew what he was doing and completed the job efficiently. We had other claims in the past as well and we were very satisfied.

I haven't gotten a callback or email from American Home Shield. I had a company come out and check my air conditioning unit, and I have a two-year old, a four-year old, five children in here and nothing's fixed yet. My husband and I have been with American Home Shield for almost three years now, and it just so happened our air conditioning went out right around that time. We gave them a call, and they sent a company out, which we were very pleased with. Ayers Service came out. All we needed was some Freon replaced in our air conditioning unit, and that was what they did, and everything was working fine. Then, the next summer, apparently, we were needing more Freon. We were like, "We just did this last summer. That doesn't make any sense."

The repair guy from The Plumbing Works came out and he was very nice. He discovered that my air conditioner was on the fritz and he referred me to an air conditioner guy, who can't come out until August 11th. So, I've been working with American Home Shield, trying to see if that could be either a different contractor or moved up. They always tell me they're working on it and that they'll call me back but they haven't called me. So, I've called them every day since Monday trying to work that out.

Recently, I had a problem with the attic fan and the techs replaced it. The only problem I've ever had with American Home Shield is with an air conditioner and that's because instead of replacing it, they just kept replacing parts over and over again. Patching is not often the solution to something, and that seemed to be what they wanted to do. All the patching probably could have paid for another air conditioner. So I ended up replacing the AC I had and not using American Home Shield for that. I suggest that you read the fine print.

American Home Shield sent someone out to fix the washer. Water was coming out when we wash. They had to put a hose on the washer. They fixed it.

American Home Shield was quick on getting someone out and I appreciate that. When I'd turn the water on, it would come up through the actual spigot around the base rather than out where it's supposed to come. A plumber was scheduled to come at 4:00 and he called earlier that he was free and could he come on out, which was super fine with me. He came out, figured out what he needed, went to Lowe's, and got the part. He came back and repaired it.

Everything went well with my recent plumbing claim with AHS. The techs fixed it. The only thing AHS has to work on is when I have leakage and I have to wait for five days, there will be damages. So that needs to be improved.

The guy who came to service my AC said something wasn't hooked up in the back. He did a little quick fix and was out for 30 minutes. Everything's been working since then. I'm satisfied with American Home Shield.

When I called American Home Shield and told them I had a problem, they took my information and said they’d take care of it. It was exceptional. The techs texted me that they were coming. They called before they came. I thought it was ice was building up on the bottom of the freezer and there was also a problem with the thing that dispenses the ice. The tech said, "Okay. I know just what this is." He ordered the part, came back, replaced the part and cleaned up the bottom of the freezer. He did a fine job. He worked rather efficiently and left the place clean. The tech was very professional, decisive and didn't mess around.

The guy from A-US Air who came out to work on stuff recently was absolutely great. He made my air conditioning work. For American Home Shield, this is the first positive interaction I've had with them since I've used them. I would recommend using A-US Air for sure. But I'm completely ambivalent on American Home Shield.

The AC didn't come on. The guy and the young lady came and fixed it. The only thing is that we had two units and I thought they were going to check both. Yet, we didn’t mention it. The lady said that I would have to ask that question when I call then. But then they knew what they were doing. They went to their job and they did it. I love them and would recommend them.

Something came loose and my dryer was making noise. The tension arm was broken. I put a claim online and that was okay. I usually call but it was late at night. It was easier to do the online option at night than to call at that time. An hour later, I was informed that so and so was gonna be my person. Someone from HCK place came over. He was professional and on time. HCK let me know their guy was on his way so I could be prepared. The tech took my dryer apart, and saw what the problem was. He needed to get a part so he went to his local vendor that was close by and got it there. He came back, fixed the dryer then left. The dryer is much better now and it doesn't make a lot of noise where that it's broken.

I keep running into problems with the contractors. Right now, I'm waiting on an air conditioning part that would take five days to get, and it took them four days to get here. I'm without an air conditioner for two weeks and it's not okay. I also had a tech come out for the water heater and that thing is still having problems. I'm about to submit that it's not fixed.

The tech came out a couple of times, one time was for faucet replacement, other time was for looking at some drainage pipe under the kitchen sink. The tech replaced the parts for the faucet. Then for the kitchen drainage, he used a new part and fixed it a little bit. The tech was friendly.

We recently had a claim for the dryer and the serviceman that came out looked at it and ordered parts. The parts were on backorder, so it took four or five days to get them, but that was okay. He came back and fixed the dryer. We also had a claim on the pool and AHS was responsive as well. Having AHS, we are able to get things repaired that need repairing in a decent amount of time at a pretty decent cost.

We have an aluminum overhang, like a patio cover, that is connected to our house. On that aluminum overhang is a ceiling fan, and that ceiling fan has a short in it because when we touch the pillars of the overhang, we get shocked. This patio cover covers a 1,600 gallon swim spa. I'm taking my life in my hands swimming in my swim spa that when I get out the concrete that the spa sits on that is connected to the patio cover is not going to be electrified. I paid $100 for the electrician to come out just to tell me that it was something he couldn't do. I called American Home Shield and spoke to a very nice lady. I asked what was going on and if that was covered. She said she would send it to claims and have somebody from claims have another electrician come out. But I've never heard anything and this has been over a month. However, I felt great with our last service. Budget Rooter came for our plumbing and they were absolutely fantastic.

Our thermostat was completely shutting off for some reason. It was randomly turning back on. The contractor came out and they replaced all different kinds of things. They put in a new thermostat and it went back on track. My house is finally cold again. The contractor was professional and they were early, which I appreciated. They fixed the thermostat quickly. So they were really good. American Home Shield is affordable and I always get service within one business day, which is so awesome. Also, their website is easy to access and I like it. I submitted the claim for the thermostat at 11:00 and the contractor was there at 12:30, which is crazy. I had air by 1:30. I love American Home Shield. It's so easy to work with them and they're very punctual and professional. They always get the job finished in a timely manner. I don't have to go days without getting service.

Our air conditioning was not cooling properly. It was getting up on hot days up to 80 degrees in the house, and I suspected the coolant was low, so I put the call into American Home Shield. The AC guy came in, checked out the unit, and said, "Everything's working correctly. It might be that the coils are filthy," which they were. He cleaned the coils and the system is working better. I was happy with it, but I'd be happier if I hadn't had to pay for the cleaning. I would like American Home Shield to pay for things like that.

The contractor came out to work on the water heater and they said everything was good. But sometimes, the water heater doesn't work. They told me to contact them if it keeps doing it and they’ll come back and probably replace the unit. They also said that they can't just replace the water heater because of American Home Shield's policy. But when they came and checked it, they said that since the water heater had not shown anything wrong with it, they couldn’t diagnose it. But when we're in the shower for not even five minutes in, there's no hot water.

iPlumb came out and fixed my garbage disposal. The plumber was quick and very experienced. He did a good job.

I usually go online to file a claim but now, I'm going to be preferring to do it over the phone. I was a little dissatisfied with the last company that was sent out. I’ve used AHS' service about five times now and I just had that one bad experience. Calling through the phone and speaking to one of the representatives, they were able to switch me back to one that I was already comfortable with. The service was quick and thorough today.

The air conditioner wasn't cooling. I made a claim with AHS and the issue turned out to be a short in the circuit. They said they don't cover that. We've had another claim with the fridge and AHS said the same thing. So, it was disappointing because you pay quite a lot for the service and you just assume things are covered. But other than that, everything else has worked out, like our claims on the washing machine and the dishwasher.

I've had air conditioner problems, appliance problems and water well problem, and American Home Shield pretty much every time has come through. Their claims process is good. I've never had to request reimbursement. I usually go through their service provider. I do sometimes don't like the amount of time it takes for their vendors to respond, but majority of the time, it has been good.

I've referred multiple people to use American Home Shield. They come to fix things in your house, and it's easy to get done. The guy that recently came to my house and fixed my washer was great, and it was a good experience.

I had a little issue with my garbage disposal. It wouldn't come on. The tech that came out was a very nice and professional person. He found out what the problem was. I had no clue because there was a key that sits in the bottom of the garbage disposal. I didn't have one. So he whipped out that key, and there was some food stuck in there. The pipe wasn't draining because of that food item. So he got that key out and did a little wiggle and got the clogged thing unstuck, and it was perfect. He was done in two minutes.

The garbage disposal wouldn't turn on. The tech worked with it and got his tool, and it worked. But within a few days, it stopped. Then he came back, got it working again, and it stopped again. We're on our third visit and he is coming out tomorrow. But he's been great. He's been very quick to come out. He's done all he can do short of changing the garbage disposal. But it needs to be replaced. When I have a claim with American Home Shield, it's always about having to call and having the contractor come out about three or four times, and then American Home Shield decides. It's all up to them and the homeowner doesn’t get any say.

The AC quit cooling. The tech replaced something on the outside unit that went out the first time he came out here. He came out again because it felt like the AC was still running hot to me, but he said that it did not. Plus, he couldn’t find any problems the second time he came out. So for two days, it was 71 degrees on the AC, it was 73 degrees outside, and it was 77 inside. And this was in the morning time. But the AC has been running fine now. One time, I put in another claim with AHS and it took five days for the techs to come out. And that was the time that I didn't know a capacitor went out and it had to be replaced. But I put the claim in over a weekend, so it was just a bad time.

Reported crack in toilet tank Monday evening. Tech assigned and arrived Tuesday morning, to photograph tank and left, saying it could take 24-48 hours to get approval. 24 hours no response. Called AHS and they couldn't give me a status. Called 48 hours and was told they wouldn't cover repair as it was not "normal wear and tear." I disputed this as the crack begins from the hole where the flush handle extends. A common area of interaction with toilets. They disagreed and said there was nothing they could do about it. I was resigned to finding another source for repair and asked for a refund for the service call as none was provided. It was refused. Suspiciously, the denial of service was made after payment cleared.

The AC coil was icy and the contractor ordered the part. Then they came back and replaced it. The claims process was reasonable. AHS is doing a great job.

I had a claim for my AC to be replaced as it was not working. Service people evaluated and assessed it. They said they will forward it to American Home Shield. Somebody has to evaluate, approve, and give me feedback. I am now waiting for somebody to sign. I begged American Home Shield to find whoever is supposed to sign to just sign or tell me what the outcome is going to be. Somebody needs to come back to me and tell me how much I'm supposed to pay. But I don't get their feedback. Also, I have been calling and the staff are really good. It's just when I talk to one person, the information is not passed on to anybody. I come in and I start the process again. I'm getting more frustrated. I’ll wait till tomorrow and call again. This claim with the air conditioner started back in April and it has been lagging on and on. American Home Shield should get back to me and I shouldn't have to be calling. I want them to be prompt with feedback.

My AC is still freezing up and the gentlemen have been out here three times. It's working great when they're here, but they can't stay here for hours. I asked them if they can just come by later in the evening and there's always that but. Something tells me it’s something up in my attic that needs to be cleaned out. I'm trying to figure out if I want to spend money on that or just do without it. But it's not Home Shield’s or the company's fault. They've done their damnedest to try to fix it. But the evaporator coil was bad. My only complaint is their automated system. Whatever it is can never get straight there. I have to keep demanding to talk to a representative because it's not recognizing what I want. I say air conditioning, and it comes back as saying that the service is not covered. Well, if I don't get AC, I don't need to spend about $85 a month. Talking to a human is much better. Nonetheless, I love the service.

The washing machine would run, but it would leave the clothes very wet. I tried to figure out what it was doing, and I finally figured out that it just wasn’t spinning the clothes so that they would be dry enough to go in the dryer. I did a little checking on it. I replaced the belt because that was one of the quick and easy things to try, and that didn't make any difference. My son and I checked the water pathway. It didn't seem to be blocked. So, I finally called American Home Shield.

A contractor came out and replaced the capacitor in the AC unit that had gone out. They did give me a call before they showed up and kept me involved every step of the way. This is probably the fourth claim I’ve filed under the plan and they're always very quick. When we bought the house, AHS was a closing gift. We ended up using it the first year and have renewed it every year thereafter. Sometimes it's challenging to get people out because of the nature of the economy right now but they always get out there and usually, problems are corrected the first time.

The service ticket I raised about the pool and spa had to have two vendors to come and look at my stuff. When the first vendor came over, he said that there was a frog in the circuit board and due to it, the whole circuit board got fried. It’s a pest damage, so they cannot repair it. Whereas when the other guy came up, he confirmed that it was not a pest damage, but it was rather some sort of electrical surge. It was technically nothing because he fixed it in about two minutes on the spot. So far, my experience has been good with AHS.

American Home Shield's claims process was hell. When I called, I talked to a regular person and I gave all the information needed. Then, they transfer me over to this person I could barely understand and I had to repeat the whole thing all over again. She didn't speak English and she was in a foreign country somewhere. She said I had to take a video and I didn't know how to do that on my phone. It was horrendous. We've been with AHS for years and the few times I've had to call, I never really had a problem contacting them until this one. But the tech's service was perfect. He called that afternoon, came out the next day, and fixed the issue. He was here on time, very well-groomed, pleasant and professional.

There was a bumping noise on the dryer and when we requested AHS for a service, the claims process was great. The people at American Home Shield were fantastic. But the first subcontractor that they sent out, Pro Connect, was useless. They canceled three times and they didn't come out. It took almost two weeks to get that done and when I called in to American Home Shield, they took care of it right away. They bent over backwards to get stuff done for me after they found out about the other contractor. It was an automated system that popped these guys up for them but I made a a phone call and talked to the representative. He was outstanding and he immediately got everything done. AHS got me connected with another contractor and he was fantastic. He came out within the next day and he had everything repaired. He was also very polite and very professional.

I've been having issues with my air conditioner and American Home Shield sent a technician out. The guy spent about 30 minutes at the house and said that my evaporator unit in the attic needs to be replaced as it's leaking. A week went by after he came and I called American Home Shield and asked when they were going to schedule to get a new evaporator put in. I told them it's covered under my policy. They told me that they still haven't gotten the report from the technician.

We had issues with American Home Shield in the beginning because when the initial contract was set up, none of our information was listed. The home warranty was purchased as part of the sale of the home and the buyer purchased the home warranty, but it only had his information. So when I called to request service, the reps couldn't help me because I didn't know any of the information that they needed to be able to confirm the contract. The address that was listed was also incorrect. We contacted our Realtor who was able to contact a local representative here in Tucson, who worked through the issues, and later that day, I was finally able to go online and request service.

The AC stopped cooling and the tech from JJ's Fire and Ice did a wonderful job with it. He replaced a part and the unit started cooling. But it's not cooling again and it's hard to get ahold of AHS on the phone. They seem to want me to deal with their computer and I need to talk to somebody about the situation because I'm hoping I shouldn't have to pay another $125 fee. I don't think this problem was solved when the guy came out.

I have had a request pending for about two months to have a plumber come out and look at my dishwasher, and they never did. I called the company myself. They would not come out. I've had American Home Shield reach out to the company multiple times, and they are refusing to come out. The person reached out and called them. He was extremely rude. He wouldn’t answer any questions. He was supposed to be getting with a manager three weeks ago to get my case reassigned, and nothing’s happened.

The AC was not cooling. The air conditioning company came the next day that we called. Then, they had to come back again the same day because the problem arose again during the day. They ended up changing the motor on the AC unit. They were excellent. The only thing is that I'm trying to figure out what's the benefit of Home Shield if I got to pay a monthly payment, and then when I call them for a service, I got to pay another fee in, and then depending on what the issue is, I got to pay the contractor as well. If I'm gonna spend all that money, I may as well save my annual payment to Home Shield and just pay for the corrections myself.

Our AC wasn't blowing cold air at all. I had been having the problem on and off for more than six months. The tech came in and fixed it, and it's been blowing cold ever since. What he said was there was a wire in the actual unit that had become disconnected. He simply reconnected it and it started working. I filed the claim to American Home Shield and within 15 minutes, somebody was calling me to set up an appointment. So, it was good. Having American Home Shield and being able to pay a simple service fee makes you address the issue much more quickly than if you're pondering if this is gonna cost you thousands of dollars.

One time, I'm very happy with Home Shield. Then one time, I'm not. It depends on the service call and the person who I talk to. I had an issue with my water heater back in 2020. The people came and saw that it wasn't installed properly. According to the city ordinance, it was not secured against the wall. That was the service done by Home Shield. I told them what happened and that it was their service. I haven't touched anything. We went back and forth. I called so many times, and they didn't fix my issue.

I was able to speak with someone at AHS but I don't think she really understood what I was asking for. I did two claims. One was for the plumbing issue with the faint sewer smell and I liked the tech who came out for that. He walked me through everything step by step and told me what I need to do to prevent the smell from going through my house again. But I also did a claim for our heater to get serviced and the claims rep ended up sending out an electrician. I need that one to be taken off because we're charged $75 every time someone comes out. Also, everything needs to be filled out exactly and boxes need to be checked and I felt like it should be something based on the actual complaint. I should be able to say I need someone to come and check my heater without the claims rep trying to figure out what to fill in in order for someone to come out to my house.

The initial problem was, the water wasn't getting warm. It was either hot or cold. The American Home Shield rep told me who the contractor was, and then I spoke with them. They were professional about everything. They put the valve in. After that, that was when I had the leak. Water was coming through my ceiling. It leaked within a 12-hour period. It was slow but steady. The tech was knowledgeable about what he did. He went up there and pounded it. When he did the valve, it didn't leak right away. He came back and said he fixed it. However, AHS should cut that $100 deductible down. Save people some money. Other than that, everything was all right with me. As long as they fix my ceiling, I'm fine, because everything else they responded well and took care of it. I called for my garbage disposal also on that. The contractor came and replaced the garbage disposal. Everything was fine with that.

I'm happy with American Home Shield's service. The project has been done quickly. It was efficient. AHS does their job. If I had a problem with one of my appliance, I call them, they phone the person and he comes and fixes everything.

I've got two accounts with American Home Shield, one is in Georgia and the other in South Carolina. I placed a report on the house in Georgia, where I had a problem with a refrigerator that had built up mold. The technician from Sears came and did a great job. AHS took care of it. I'm very pleased with the response and the way that was handled.

Other people that have AHS always say, “Whatever we call for them to fix, they always give us a reason to say they can't fix it.” But I tell them, we haven't had any problems. We have plenty of things fixed. We've had a microwave replaced. We've had the air conditioner fixed several times. We had the refrigerator and the garage fixed. Every appliance we have in the house that can be fixed. Even the washing machine. The only thing that we didn't qualify for was when we had a refrigerator that went out outside, the ice thing. I hated that refrigerator too. So we got another one 'cause nobody ever uses the water thing anyway. So mostly all the appliances we have had that have broken down, we have had fixed.

American Home Shield's website was great and super easy to use. The MyAccount process was fantastic, although it took me a little while to get logged into it. I had two items I requested service for via the website and then, I received a text with the name of the company they assigned it to and their contact info. I submitted the claim at 10 o'clock one night and I got that text about midnight that same night. I assumed it was going to be scheduled by AHS but when I checked the next morning, I needed to call the contractor, The Lindsay Company, to get scheduled.