American Home Shield Reviews

Years ago before I even owned the house, I managed a rental property and those owners had American Home Shield. I was so impressed with how quickly things were handled. I also really liked how it worked and there was one simple monthly fee. So when we bought a house, we waited just a little bit and then we got the American Home Shield. They have worked on our garage door, our air conditioner and now, our water heater.

We had a number of toilets in the house that were either continuing to run constantly or you would have to hold the flush valve down to make them flush. Then, we had some plumbing issues like leaky faucets, clogged drains, et cetera. Typically, if I'm going to submit a claim for one item, I can go on to the American Home Shield website and submit a claim for an item or two. But since I had multiple items, it was best to call in because we couldn't list that there were four toilets that needed to be worked on.

I called their number when I had a stopped up plumbing in the sink in my kitchen. They said the contractor would be out as soon as possible, and it was pretty quick. The contractor was great and very professional. They did the job and they were out of here before I could blink an eye. Everything has been fine. American Home Shield has done everything great every time I've needed them. They fixed several things for me. So thank you very much for their service.

The washer was not draining properly. The lady who came out was very, very nice. She finished the work and she cleaned everything. It was very nice. Everything was good. I'm happy. They all were on time.

The furnace was leaking. My thermostat went blank. I was told if water gets to a certain level in there, it trips and shuts the system down. I called American Home Shield to file a claim. I've talked to the contractors and asked a lot of questions. I'm interested in knowing what was going on and what happened. They actually showed me the part that was bad and such. They replaced my furnace. Everything is working fine now. I've recommended AHS to several people and in fact, they’ve signed up because of my recommendation.

The first plumbers came out to fix my toilet and after they wrote the report up, American Home Shield denied it. So, I got a second opinion and Plumb Genius came out. They were able to fix parts of my toilet and it works fine now. They did very good work. Outside of my toilet getting fixed, there were two faucets that needed to be fixed and I'm still waiting on that first claim with Affordable Leak on those.

Recently, I had an AC tech check out my air conditioner to see if airflow was moving evenly throughout my house. He discovered a different issue that was causing an airflow problem. The issue was related to a circuit board that AHS does not cover. Another time, I had a tech come out for my heating and that went well. Overall, AHS's service has been easy to access. It provides peace of mind for some of the more expensive repairs.

I called and American Home Shield had Sears come out for a Kenmore dryer. There was a problem because they never showed. When I called back, the office was closed. But when I finally got through to someone, they did fix it. The man that did come out did a very good job. He repaired it the same day. It turned out he had to replace the fuse and it was all good to go. I appreciate the rapidity with which he fixed it. Also, he was able to come in and do it and not interfere with our household routine at all. I was very satisfied.

I've had American Home Shield for 15 years, so I’ve had plenty of experience with them. There’s been a few issues over the years, but for the most part, it’s been good. I go online to submit a claim and then they assign a person. It's easy. Recently, I had my pool pump repaired, and other than the contractor leaving her trash in the backyard, she was okay.

Sometimes my interactions go well, and then sometimes it's to the point where Home Shield has a lot of people who don't speak a lot of English, that understand what you're saying, but you can’t understand what they’re saying. I spent a lot of time on that. You try to rephrase some of your words and try to go slow to make sure they’re where you’re at and they fully understand what you're saying. They would say that they understand and then they come right back and what they say to us, you know that they didn't understand what you said. And then with the calling, lately, I found out with that number, if they send you a call, they say “urgent”, you can go back and dial that number. And that can help you get through quicker versus before I knew that and you call with the regular number, they have you on hold for a long time before you get answered.

There was a leak on the side bathroom toilet bowl. I called American Home Shield to submit a claim for it and it was easy and it went well. The contractor came out the same day, which was nice. They were also very good. It was the toilet bowl tank. He had to replace some instruments inside the tank. He explained it afterwards.

The contractors came out and the experience was nice. They took care of the problem that I had. The pipe needed to be cleaned to clear the calcium out. So far, AHS has been good.

Sears was out in no time for my double oven. They checked it out and the replacement was installed less than two weeks. Also, Home Shield allowed a very sufficient amount for a replacement and I'm just waiting for the reimbursement. I was shocked that they offered a replacement value for today's market. It was fabulous. I've already told somebody to get Home Shield and they got it. I couldn't be happier. For $44 a month, it's peace of mind.

I had AHS for approximately a year now. I changed about two years ago and I went to another one which was lousy and even though they took care of their stuff, it was not good quality, and I couldn't take it, so I came back. They're good before and they're still good after. The only problem I had at first, was receiving a letter saying the bill was not paid. I called about three or four times. And then the last time, I decided not to call anymore because no matter how much I talked about it, nobody was gonna change it. So I haven't received any lately. And that's not exactly taken care of. Then sometimes, I don't know whether they have people that speak a different language. Sometimes, we also have a problem understanding what they're saying. Recently, we had an electric issue and RJ Wiggins was sent out to take a look at it. Everything went beautifully. He had a mask and he showed ID. He did the job well. If somebody is in need, I will recommend them.

The condensate pump was broken, so it was causing the area around the heat pump to flood. I did a claim to American Home Shield on a Friday. So, it was Tuesday that the tech came out. Once he came, he diagnosed everything. He had to go back to the shop to get a pump because he just used the one he had. Other than that, it was timely and he got it done fairly quickly. This is the second time I've had American Home Shield. The first time, I had it for two and a half years and this time, it's been a month or so. The first time I had it, there was a small issue on the time frame in which they came and did the repair. I was almost a week without a dryer. But this time, everything's been kosher.

I moved into an older home and a lot of the appliances here are 12 years old. No one in the plumbing industry or the kitchen appliance industry wants to replace or fix something that's that old, they'd much rather sell you something new and install it. I'm widowed without anyone to help me around the house. I really liked the comfort of knowing that with a service call of $100 plus the $45 a month membership fee, I don't have to worry about a $1,600 dollar hot water heater being installed as an estimate or a $2,000 rip-off microwave built-in to replace something that could be fixed with a part.

We had an issue with our water heater. My wife put in a claim to American Home Shield and the first guy they sent didn't know what to do. He had never worked on our kind of water heater before so we had to wait another day for another tech to come out. When that person came, he didn't need any parts. My heater started to work after he messed with a couple of things. He was concerned though that a part might be going out. He did say that AHS wouldn't replace a part unless what I had was actually faulty already. I'm waiting to see if my heater cuts again. Earlier in the year, we had another claim with AHS for our disposal. Something was clogged up and the tech who came was able to remove it. It has been working since then.

American Home Shield's service was really good with our garage door claim. Hometown Garage Doors was our contractor. I spoke to a gentleman over the phone every time to schedule and he would call me and tell me what was wrong. He was really nice and knowledgeable. I liked him. There was another time that we called AHS for our refrigerator and I felt like that guy wasn't knowledgeable. He was out there four times and still couldn't fix it. We talked about that with AHS and got someone else out there. They were very understanding and there was no trouble with our request. Dealing with AHS has been really good. We got the home warranty when we bought the house. The first year was covered under our real estate package then we just continued it. It will be going on for four years that we are continuing this service.

I've used American Home Shield only a few times but I've been happy with how it's worked out. The first time, the contractor had to come back for a second trip but that's included in the service charge you pay upfront. They fixed it on the second trip. Recently, there was an electrical issue with our dishwasher. There was a wire that broke. The guy was able to fix it on his first trip and it's been working great. However, I noticed they bump the rates a little bit each year and I'm wondering is that always gonna happen? If anything, they should probably let customers know if they're gonna bump the rates as opposed to just doing it. Most people are on auto-pay so all of a sudden, you just see that the auto-pay jumps, as opposed to getting a note saying, “In a month or two, we're gonna raise the rates.” That would be a better customer relationship.

Service Pro Heating and Air came to check on my air conditioning and heating. The AC was not cooling and when the tech took things off, he saw that one of the things in the system had holes. He also said that the heating thing there could cause carbon monoxide poisoning. He provided excellent service. Having AHS has been great. It has saved me a lot of money.

I wanted someone professional to come out to start up my heat. I was not professional enough to do it and then have a gas leak that needed corrected. American Air Conditioning and Heating called me and I told them what the problem was. They came out, cut the valve on and checked it. They said that everything is okay. They just said that if I have to ever get my motor replaced or something on my air conditioning system, the access was very tight. Overall, American Home Shield is a very good and reputable company. I read their contract and they are the most thorough in getting things fixed. I had another one back then and everything that I had to be fixed has only a $500 limit on it.

The plumber that came out did an excellent job, but we've been waiting on a compressor for our air condition since July. What happened was the contractor put a compressor on our air condition in June, and that compressor failed in 29 days. They guaranteed those compressors for at least 60 days. The problem was Three Brothers put in a smaller compressor on our air conditioner. That's why it didn't last but 29 days. And then I found out that the people that I was talking to are located offshore, in the Philippines. We have haven't got any kind of service on that compressor. They kept saying that they would call me back, and they told me they would reorder a compressor in 48 hours the last time I talked to one of them. I know this because in June when the compressor failed, it took 15 days before they ever got a compressor. Ever since then it has been a runaround. I couldn't understand it.

When my furnace didn't work, I went online, filled out the form and paid my $100 dollars. I was told that somebody would be contacting me. It was great with the contractor. He knew what the problem was right away. He showed my husband what was going on and the furnace has worked great ever since. It was a great experience. I was surprised.

All American Plumbing & Rooter came out for a plumbing claim I had with AHS. The tech was very efficient and very quick. He knew what he was doing because everything is working good. It was a great service call. I've had AHS for probably 28 years in two different homes and their service has been very good. It's peace of mind. They always come out within a couple of days, unless it's a weekend deal, and I've always been satisfied with the service that they send.

I've had American Home Shield for years and I'm not worried about when things get broken. When my wife called for a plumbing claim, they answered and took care of it. Unfortunately, I wasn't here when Dimitresse Construction came out, but my wife was and she told me how professional they were. They were great. They got straight to the issue, informed her what the issue was and corrected it. They were in and out. They were that quick.

The guy from Sears did a great job. He was very professional, prompt, showed up on time, and knocked it out. It was an easy fix. He got the mechanism in the back that got iced up defrosted and that's what was causing the issue. He explained to me exactly what he was doing and why it happened and how to avoid it in the future. I paid whatever the deductible payment was and American Home Shield took care of it without any hesitation. I've told every single person I know that he needs to get this. I can't imagine if my appliances break down or, God forbid, my heater right now, if it were to kick the bucket, I would feel safe knowing that American Home Shield got me covered.

The guy was very nice, kind and knowledgeable. What was happening was when you turn the unit on, the fan wouldn't turn off at all. So even if the unit was completely off and you pull the thermostat from the wall, the fan would still run. I had to turn it off at the electrical panel and ended up unplugging it. They replaced the control board and that fixed the issue. It's an aged system so they had to order the part and they came back a week later. I would definitely recommend that company. We had another company that we used previously and didn't have good luck with but these guys did a great job.

When I got American Home Shield, everything was self-explanatory. You just call or get online if you had to, and they’ll get right to it. They do a good job. I had an AC issue and Aquilla Air was sent out. It was like a Freon issue and they fixed it. I still had to pay like $550 for Freon but it is cheaper than paying $10,000 for air conditioning.

The gas stove in my rental property wasn't lighting. I sent in a claim online and it was pretty simple. I logged on the website and put in my username and password. I submitted the claim and then I got a couple text updates that someone was on their way and it worked out pretty slick. My tenant took most of that face to face interaction and he said it was all smooth. My experience with American Home Shield has been pretty good. Everything seems pretty slick and low maintenance.

We were trying to get the garage door to close and it would go about a foot down and then come back up. Home Shield sent out Flash Garage Door and I was at work but the tech kept me very informed as to how far he was out and what time he was gonna be there. Our oldest son was there and he was very kind and cordial to him. The tech rewired some things and the garage door has been working fine ever since. We've been impressed with Home Shield so far. It has really helped us out.

There was a high-pitched noise every time I turned on the outdoor spigot. What the technician told me was, there's a piece inside the spigot that is no longer working properly. They couldn't really do anything though. It wasn't covered in my AHS plan. I'm gonna have to replace it myself. But everything went fine. He arrived right when he said he was gonna be there and was professional. He was able to tell me what was wrong with it. I clearly understood what he was talking about because I was attempting to replace it a few years ago and I did.

I usually get a pre-heat inspection done every fall. I called American Home Shield and they told me they got this company and the price they could do it. Honesty Mechanical came out and they were very courteous and professional. We had other guys that came out in the past that brought along filters and replaced the filters while they were out here. I've had good experiences with Home Shield.

American Home Shield has a pretty good claim process most of the time. But sometimes I have to wait for some time before I can get a representative because they are really busy. Recently, they sent out Smith & Company for a yearly heating check. They are a really good company. I used them two or three years ago.

My washer kept blowing the circuit and it's a washer/dryer combo. The guy from 1 Call Contractors came out and checked the circuit breaker and the wiring. He asked me if I had done work on the dryer before and I said, yeah. American Home Shield had sent S&S Appliance Parts and Service and they changed out the dryer heater coil. He said that it was causing the circuit to break. When running the washer and dryer together, it’s pulling 24 amps and that's causing the breaker to throw. He also said that I couldn't use the dryer at the same time to wash. I told him that we've been doing it for years. He said that it had something to do with when the company replaced my heater coil.

American Home Shield gives me certain different timelines when the contractors are supposed to be here whenever they're assigned. When there was some small part in my AC unit, the technician from A-US Air Conditioning of Texas showed up early and fixed it within five minutes. I’ve been working from home and the repair made it more comfortable potential-wise being that we're at a deep freeze in time.

With my recent claim, the individual from David Bennis Company came out and fixed the hole. He was professional and was earlier than he said he was gonna come. The only thing is I don't know if he's supposed to come back and paint in that because it's a big patch of square. A lot of paint is missing. That's my only concern. But the whole experience was good.

I had plumbing issues and American Home Shield sent people here to mess with my garbage disposal. It looks like the pipes were clogged up with lemon slices. They just unclogged it up and they fixed it. I got good service from them. They helped me with all the problems that I had. They even gave me some tips to fix it so it doesn't happen again. They were really quick, clean, and they left. If the family asks about American Home Shield, I highly recommend it. It’s handy.

People that are considering a home warranty should get American Home Shield. Everyone else I had were getting contractors from out-of-state and it was taking four or five days. With American Home Shield, the contractors are awesome especially since they are local. Recently, my toilet was stopped up and the guy cleared it.

I was with AHS 15 years ago, and I got back with them back in August. After replacing the water heater myself, I said, “Now, this is something that I need.” Recently, in one of my bathrooms, the water in the toilet would continuously run. I tried to self-fix it, which worked for two days, and then it went back to what it was doing. I also had a faucet that was dripping. I made a claim and KBR Plumbing called the following day, made an appointment and they were out the day after. They were right on time and they kept me informed. They were awesome. I’m monitoring the toilet because I want to make sure that issue didn't happen again. KBR Plumbing came out Tuesday, so it's only been three days, which is about the time when it stopped working when I tried to fix it. Right now, everything's working well.

J-Tech Mechanical AC came out for my air conditioning which had a clog. It was dripping heavily and the motor was causing a vibration on an actual vent. He had to blow through the system. Everything went very easily, smoothly and was very clear. The contractor was great. I spoke to several of my family members who live in the area and a couple of them have utilized that company and they had good interactions. So, I selected them based on family recommendation out of the places that I had to select from with American Home Shield. I've had a great experience with AHS. I previously owned a home with my ex-husband and we had them then. We were there for 11 years and we had good interaction with them as well. So, I've never experienced an issue and it's been a very quick and easy process.

Our sink was clogged so I requested service online with AHS. Their website was great. It was easy and fast. It asked me what I needed a service for, and then I submitted it, and then I received an email confirming the request. Then it said in 24 hours somebody will contact me and in less than 24 hours someone did. The contractor that I spoke to was Bruce. He did such an amazing job. He even explained what he was doing throughout the process. They were in and out in 30 minutes. The sink's been great. They were able to fix it and we don't have the same issue any more. I was really happy with their service. Overall, great experience with American Home Shield too.

The tech from Barnette that came here was wonderful. My husband and I are both from Michigan so everything is new for us. I asked the tech, “I'm curious, but I didn't have an air conditioning in Michigan. So, is that gonna be working at the same time with the heat?” And he said, “Yes. Don't worry about it. If it goes on, it's supposed to be working.” He changed the part that was bad and he explained to me where you control the thermostat. It was even set for every day different temperature. I'm not used to it. I said, “I cannot get this working, to get to it up and down at the temperature that I wanted it. I don't want it in the morning, I wanted it to show in the afternoon that...” That was too confusing for me. And he put it on, “Just turn it on when it's get cold and it's gonna be set at this temperature that you want”. He did everything with the air conditioner and showed me. I will always recommend Home Shield.

We had a tune-up for our heating system. It was super easy to submit the claim with AHS. By the next day, we had someone who contacted us and got it set up. It was super quick, efficient and easy. The contractors came, they gave me an explanation of what they were going to do. They followed all safety protocols. Then, they came upstairs, went up into the attic and checked out both units. They just had to replace a battery. But other than that, everything was great. AHS has been great, so far. I'm very happy with them.

The heater stopped working. The problem was electrical. I did a claim to American Home Shield on the website. It was very simple. I liked it. I got a very fast response. It was a very simple repair. I've had good experience, and I'm very happy with the service.

We've had to use American Home Shield this year. They sent out Certified Electrical Technologies for our electric issue and the guy did a good job.

The refrigerator stopped cooling. We got back from vacation and everything was melting. So I got online right away to file a claim with AHS and the next day, they already had a time for me. When the technician got here, I let him in the house and he had me move everything around the refrigerator so he wouldn't break anything. Then, he went looking under there for two or three minutes and he saw the problem. He showed me how to not have that problem in the future and how refrigerators actually need to be cleaned. He also showed me some stuff that I didn't know about. He took the extra time about how to change out the filter for my water but he wasn't here long at all. He also said that if we had any problems, we could just call. He was very nice, courteous, answered all my questions, really fast, and really professional about everything. Everything has been working okay since then and overall, the claims process was fast and easy.

There was a leak from my bathroom around the bathtub that was coming down through the kitchen ceiling. Sending in the claim to American Home Shield was easy and very efficient as well. The contractor was professional and very knowledgeable. He looked right up in my ceiling and he told me what the problem was right away. I thought it was gonna be a huge problem.

Our freestanding ice maker stopped making ice so we submitted a claim online with AHS. A Appliance Service showed up and they fixed the problem. We had another home warranty company and this experience with American Home Shield was much better.

I filed a claim for the refrigerator and there were two separate visits. On the first visit, it was deemed that they could not fix it. The second visit was made by a different company and they fixed it. My tenant told me that it was a very good service call. I'm very satisfied with AHS right now. It's been very good.

The technicians wanted to prep the furnace for winter and found a capacitor that was defective. They replaced it right there. The experience was professional, quick and efficient. It's an overall good experience.

My dishwasher needed to be leveled. I had to pay $100 just to level it. Everything is great as far as submitting claims to American Home Shield. They've always been good. They always call me back within the allotted time. I love it. The contractors are good. I also had a hot water heater that was leaking. They put me a new one in last May. Then they came back and had to put another fitting on there because it was leaking. They came in and fixed that flat out. I'm so glad I got this insurance. I will use them from now on. I appreciate it.

I was having an issue with the garage door opener. I went online, submitted the claim, paid my deductible and a guy was out the next day to look at it. There was a common part they knew that goes wrong on the thing. He had the garage door opener fixed on the same day and everything was good. I've also had a couple of claims with American Home Shield over the years for my refrigerator and stove.

I bought American Home Shield when I bought this rental property in May. I submitted a claim for a water leak about a couple of weeks ago. A technician came out and fixed it. My tenant said there was no issue. As a matter of fact, the first repair wasn't correct. The tech didn’t fix the issue. I called American Home Shield back, and they sent the company right back out there and didn't charge me anything. So, it was a good experience. Doing the claim was pretty easy. I just go online and I could pay my $75 there. It was fairly simple. American Home Shield was great.

I had a claim for my dryer. A heating element needed to be repaired. The young man that came out was a little unprofessional. If I opened my door and saw him, I wouldn't know where he was from or who he was. But he did the work. He came back a couple days later and did the work because he had to order the part. So that was fine. But American Home Shield should look into the companies that they're contracting with a little more. They are pretty timely when I call but sometimes, they do not as much as I expect. But for the most part, I'm having to use them a little less.

Westbrook Plumbing was very professional. I had to contact them first 'cause it was taking so long and then they called me right back to schedule. They came out a day later and they repaired my leaking toilet in no time. Everything went perfect.

American Home Shield covers everything they said they would. But calling them took longer than normal because of COVID. So I went online to submit my claim for the leaky sink and it was super fast. Going online was definitely much better. They called within 24 hours as promised. It was the end of the week, so the contractor came in the first of the week, which was fine. They were on time and they called ahead before they got here. They did everything one would expect from a professional perspective.

The technician was very cordial and explained what the problems were. Everything was great. For the claim before that, my sink was not draining. We had tried to snake it and plumb it but water wouldn't go. The contractor had come out the first time and did the same thing. They said that they would probably have to come out and cut the line to replace it and it was gonna be a couple of days. They couldn't do it the first day that they had come out. We called on a Sunday and they came on Monday but they couldn't come back until Friday. They were short of technicians and couldn't come out until the next week. It was a little while, but they did fix it.

I had an intermittent issue with an outlet being able to be used and not used that was in the garage, and it was affecting other outlets in the house. I told Home Shield what my problem was, and that was it. The tech was great. He was on time. I told him what the problem was, he then identified what the issue was, fixed it, and that was it. He was here 15 minutes at the most.

Usually, it takes several days to get someone out once I submit a request to AHS for repair service. It took me a week to get someone out here to change out my disposal and that's too long. But the guys from Hays County Plumbing that came were very knowledgeable. They figured out the problem very quickly, took care of it, and cleaned up themselves.

DT Electric came out and fixed the outlet and a light switch. I called American Home Shield up and filed my claim. I got an email on who the contractors were and their phone number, and I just waited for them to call. They called me and told me when they would be coming out. The tech came out and went straight to the problem, got it done and was out. The repair helped quite a bit. If the electrical plug is not out, there are appliances and things that you use on a daily basis that you can't plug up, so it definitely helped 100% in my needs.

I like the ease of filing a claim. I normally do it online. My AC wasn't cooling, and Southern Air found the leak and fixed it.

Cornerstone Plumbing came out and they did a great job. They found the problem and fixed it. Everything was fantastic. So far, I'm happy with American Home Shield.

One of the burners in the oven had been broken for a while. The tech was very polite and pleasant. Their work was great. I would recommend Home Shield to anybody. It was very pleasant, and easy to do.

I called American Home Shield and the rep told me that I could do the claim on the site. So, I’ve been using it. The technicians were quite helpful and did quality work. Dealing with the reps at AHS was positive and I don’t have any complaints with the company. They’ve done what they’re supposed to do. I’m very satisfied with my experience.

I had a home warranty before and I really was impressed with the quick turnaround and the vendors that were much more professional than the other ones. They used better and top-of-the-line equipment. My garbage disposal had been replaced already. I live alone and I don't know how to even wash dishes. The first one broke within six months of it getting put in. The home warranty replaced it with a top-of-the-line dishwasher.

The company guy that they had come out from a local company to service the heating system was real professional and seemed to know what he was doing. I was happy with him. So far, so good with American Home Shield.

I had a problem with my front door opening. I called American Home Shield and talked to one of their claims representatives. She told me it was covered, which actually wouldn't have been covered, but the guy was able to fix it. Maybe the rep wasn't very knowledgeable, but she did just tell me what it said in the contract of what was covered under rekey. The tech was very professional though.

American Home Shield is very good. I called them up, told them I needed service for the bathroom sink and they set me up with a plumber. The plumber called in 24 hours and they were here. I've used them before and they were excellent. I've always requested them when I needed plumbing through American Home Shield. The guy will call when he gets the part then he'll come and put it back on.

I've stayed with AHS for 2 years and the process is very convenient. You go to the website, make a request and in a day or two, you get the service. I've used the service several times for different types of issues like the garbage disposal and the toilet, and it’s always very decent, very professional and quick. Three weeks ago, I had the problem with the air conditioner. I requested service and the gentleman came. In about half an hour, he fixed the issue. He was very professional. My electric bill is about 40% less now.

American Home Shield has great customer service and great timeliness to getting everything resolved. Our dishwasher was leaking so I called them. The claim process took about 15 minutes and Quality Appliance was able to come out and get it resolved in a matter of days.

My most recent claim with AHS was for a refrigerator. They couldn't fix my other one, so I just got a new one this morning, and I'm happy with all those services. The contractors were great on that. That's Crown Mechanical. I started with AHS in May, and I had filed a claim for both my air conditioners. I had a new one put in, and the other one they piecemealed together, and they're still not right. The contractors have been out 22 times. So, I'm still not happy with that at all. AHS won't send out anybody else, and that's with A-US Air and they're a nightmare.

It was easy to schedule the routine maintenance service. It took about a week to get the tech out here, but I expected that this time of year. The guy was really nice and did his job. He went on his merry way. I was satisfied with what I had done.

The gentleman that came recently for our AC issue, diagnosed the problem within five minutes. He was gone within 20 minutes. Once I call American Home Shield, they get somebody out right away. However, we pay AHS every month, and then we have to pay $75 for the service and it is a little steep. It seemed like we should get something if we've been paying for so long.

Recently, the water heater was tripping a breaker and leaking. It was an aged water heater that needed to be replaced and Kempker Plumbing was dispatched to assess the situation. Two days later, they installed a new water heater so the service was great. We had a claim a couple of years ago that was pretty disappointing, but that's water under the bridge, I suppose. We had an air conditioner unit that needed some work done and AHS sent a repairman out and it was up in the attic of the house. When he put the ladder up, he punched a hole through our wall, and the issues we had with the air conditioner unit leaked all over and had ran water in the roof. It stained the drywall in the roof and ran down the wall and stained the drywall on the wall. Home Shield wouldn't cover any of those repairs. They wouldn't even cover the repair of fixing the hole in the wall, which their repairman that they chose caused.

I have had AHS for just about a year now. I've had a few services done. The fee each time is $75 + tax so not horrible. However, actually getting someone here within a reasonable amount of time or to actually get a repair is quite CR&%Y. A few months ago they could not fix the dishwasher after 2 tries, and it got left not working, no help with a new one, or actually fixing an "unknown actual problem." Today takes the cake though - I have a refrigerator whose electronic board is going out. Ok, I can wait on that part, but it's also not cooling and is up to 40 degrees. After 3 hours, I call the repair shop they sent me to (no call back yet) and they can't come for 6 more days. 6 MORE DAYs??? Unacceptable.

I called on August 17, 2020 to have my appliances checked for maintenance purposes with minor concerns. What a mistake. I have spent the last 2 months, up to 3 hours on hold per call, several days for help with the servicing of my appliances. American Homeshield chose to send inexperienced companies with poor service reputations with untrained techs and public reviews and serious complaints to come in and damage my appliances. I actually loved my Kitchenaid refrigerator, microwave oven combo and dishwasher. I simply wanted the items checked due to heavier use during COVID-19. My call for maintenance and prevention have been a nightmare to remember.

I had a problem with one of the air conditioners here. I filed a claim online with AHS. It was simple. They asked me what the problem was. I said air conditioning problem and they sent me back an email saying, "We've assigned it to Air Doctor, and they will call you within 24 hours." They did. They set up a time. They came out here and looked at the problem. Everything was fine. They cleaned up. They took care of the problem quickly. They were here for half an hour and didn't leave any parts, didn't mess anything up.

Central Ohio came out for my plumbing claim. They were professional, and they told me what the problem was and what to do if it happened again. It went fine. Every time I call and put in a claim, it’s quickly responded to. So I really appreciate that. My only concern would be the fee that is paid every time. After so many calls, it should be waived. But it’s saved me quite a bit of money. It's been a help.

The kitchen sink was blocked. On Time Plumbing came, rootered it and left. A week later, it became blocked again, and they came back and rootered it again. Also, somebody came to take a look at my fridge. My fridge has been fixed more than 10 times and at some point, it should be replaced. They can’t fix it properly. Almost every part in my fridge was replaced. I've had my air conditioning replaced though. I had to pay for the shipping and the crane. As far as claims submission to American Home Shield, I started doing it online. It’s much easier and faster. Their contractors are professional.

When we open the dishwasher, the water would still be going and everything would be happening like it was closed. We submitted a claim to AHS and the tech was able to repair it that day. It was quick and he did a good job.

First of all, I've been trying to get ahold of American Home Shield for several days. Every time I try to call them, I've been put on hold for more than half an hour. The total calls to them have accumulated over several hours. I’m not happy with their hold times. Everything else, they're living up to what they've written in their contract. Other than the hold times are outrageous, I can't complain too much.

Rush Heating and Cooling came out the first time and did the cleaning and inspection of the furnace. Then the second time, I had made a claim and I told them that the furnace just stopped. But then it kicked back on. So whatever happened, it fixed itself. I called in and told them that I wanted to put this on hold and see what was gonna happen. So the furnace ran for a few days and then it kicked out again. So I got them to come out. Because this going back and forth, something is trying to go wrong and I need to get a handle on it before it gets out of control.

I had a faucet that was leaking on a Sunday, and I couldn't shut the water off because the valves were bad. And because American Home Shield looks for the cheapest people they can find to do the work, they didn't have weekend service, and I didn't get a plumber out here until Tuesday. Then, he would not fix the valves because he said American Home Shield didn't write that the valves were bad. They wanted me to pay another deductible, which I fought and it took about a week and a half. Finally, they sent a different plumber down and replaced the valves too.

My unit is upstairs in the attic and the contractors were only there for probably a total of seven minutes. It takes a little bit of time just to get up there. Then, they immediately came down to tell me that it needed work done to it. I've only lived in my house for under a year and had somebody inspect it right before I moved in, and they said it was perfectly in good condition. I know things could happen in that time period, but it just seemed really shady.

Water was leaking out a vent outside. And then, the water heater was leaking. I used Home Shield's online service. It was easy, thoughtful, and to-the-point, which is what I love. As soon as I hit that button online for that app, I immediately received a text and was updated throughout the entire process. It's one of the best processes I've seen in a long time because I'm a process freak. That was pretty awesome. Kelly's Plumbing came out and they were on point. They answered all my questions. Everything was exactly how I wanted. I wanted information. No gray area. And they made it fast and easy. I wasn't expecting this good a service. It was surprisingly and shockingly different.

I love the guy from Sears who came out and looked at my stove. Some guys don't really communicate with the customer. But the Sears guy communicated with us each step of the way and he really tried to fix our stove. But in the end, he told us that we were gonna have to get a new stove. He talked to American Home Shield for us. Because of that, I didn't really have to do too much explaining to American Home Shield about what was going on. That was a plus. I initially thought that I would have to call and be on hold forever but I didn't because of what he did.

The first contractor that came out couldn't do work on the Kenmore refrigerator that I have. That felt like a little bit of a waste of time. But then Sears came out and replaced the compressor. Three days later, it stopped cooling again and so I put in a repeat request. American Home Shield sent out the same first company again that couldn't work on the Kenmore refrigerators. But the lady from that company called me to give me a heads up that they weren't gonna be able to service it and that she had already contacted American Home Shield so Sears ended up coming out again. I was pleased with how quickly I was able to get the service done. It was just that there seemed to be some miscommunication in there. But overall, the end goal was to get the refrigerator fixed and that happened.

I appreciate American Home Shield. I recently paid to have my heating unit serviced and the contractor provided good information. They checked all my stuff, made sure everything's working right, and told me what to do to help my heat on different rooms heat up better. I've also done a service call before for my microwave and dryer two years ago. Everything's been good.

My tenant had a dryer. The heating element in the dryer went out. Also, we had an AC issue which turned out to be the Duke Energy power management program, for some reason, was messing with the AC. It took us a while to figure it out. But that was the major thing. I might switch to a different home warranty place from Home Shield because of the lesser premium and the lesser deductible amount. It's called Select.

There was a problem with the mechanism that raises and lowers our garage door. That was my biggest concern because of my health. I couldn't raise and lower the door manually. I knew I had to have that working. I made a claim and the process was fine. I called the contractor that was listed and they made an appointment to come. They were very professional. They looked at the mechanism of the door and determined it was one of the parts in the mechanism. They came over the following couple of days and they changed it. It's been working fine since then.

I had a toilet that would not stop running. There was something wrong with the apparatus inside. I called AHS about it and Amazing Plumbing responded the next day. They told me what the problem was and what they were gonna do. 30 minutes later, they were finished. And it's perfect. But I had another little plumbing issue with a drippy faucet and he was there but they said that would have to be another claim. I'm not gonna pay another $100. When he was here, he could've fixed it in about three minutes. These guys are so expert. It's a little bit ridiculous to service just one specific thing when you might have two specific problems. If AHS would include something like if the customer has another small item, that would be understandable. Other than that, it's a good service. When you have something wrong, they come out and fix it.

American Home Shield handled my AC claim well. We were selling the property and whatever was discovered during the home inspection, their tech fixed it. The submission process was great. I can't imagine having a house without an AHS warranty.

Choice Plumbing and Heating came out to do a routine check on our furnace. We called Home Shield and Choice called to set up an appointment, and were here on time, which is something when you got a four-hour range and they come the last half hour, and you’ve sat here half the day. But they called and asked if it’s okay to come a bit early, and they were. The tech was very polite. He cleaned up everything and did a good job. He just had to clean and check to make sure that we didn't need anything else.

I was telling some people about American Home Shield because someone had told me about it. I heard it not just recently but when I made the call to sign up. I was very satisfied with AHS. Requesting a service from them was very simple and easy. I called and the rep was very helpful, courteous and professional. I had a guy come out to take a look at my dryer and it needed a part. It’s an old dryer and I was concerned that they were not going to be able to find the part but they did. The technician was very professional too. He was nice and respectful. He took care and had no problem whatsoever.

The contractor came and fixed the pipe leak. They were clean, fast and efficient. It was a pretty easy fix. I've filed other claims and the service from American Home Shield has always been good. For the most part, I haven't had any problems.

The tech came out and looked at the dishwasher. Then we ordered a part and 10 days later, someone came out and replaced it. He was good. He came in and wore his mask and boot things on his feet. The dishwasher is working for the first time in a year and a half. American Home Shield's claims process works well. Once a while, I've had to call back and get the contractor to come out again to repair what they left because they didn't finish it. But that was two years ago and since then, I've had no issues.

I had some toilets not working correctly and a tub faucet leaking, and Best Care fixed those issues without problems. My garbage disposal was not working and they fixed that too but I need to reopen the work order because there is a leak in the kitchen area. I found out just a few minutes ago. I normally go online to submit claims to American Home Shield and sometimes, there may be limits on how many toilets I have issues with that I can submit a work order. With the pandemic going on, I don't want people to come and visit my home frequently. So, most of the time, if it's small issue, I can deal with it until I have something I'd have to fix. Then, I just submit the work order altogether. I had a ticket that was open for two years and finally, it was adjusted but it took a long time and it got to a point where you would just say, “Forget it”. So, I have a mixed experience with AHS.

We had multiple issues, and Lake Plumbing was very professional and timely. They kept us updated, and we were happy with all the repairs they did. I'm happy with the service. I've recommended to other family members to sign up with American Home Shield too.

Getting ahold of American Home Shield is great. The contractors that they choose is the problem. No one called me and told me who was coming. American Home Shield told me it was Low Country so I was waiting for Low Country to call me. When I called back to American Home Shield, they said it was Low Country and they gave me the number again. I called Low Country but their voicemail was full and I couldn't contact anyone. I called back to American Home Shield then American Home Shield tried to call them. They said, “You have an appointment and it's at 3 o'clock today.” Nobody called and told me. At 3 o'clock I was waiting around. Now that I have their numbers, I called back. I said, “Y’all don't wanna come? Y’all don't want the contract?” But they came out and when they did, they did quality work. They fixed the problem.

The contractors have all been very professional and clean. Recently, the stove wasn’t igniting. The contractor tried to figure out what was wrong with it and fixed it. I’d definitely recommend American Home Shield to people that aren't handy. But people like my brother who's also very handy, I wouldn’t recommend it to him because he could save more money doing it himself.

American Home Shield sent Pro Appliance for the refrigerator. It wasn’t getting cold. The contractor called a couple of days ahead of time, and they put me on a video call. With this video call, they looked at the refrigerator, they got the model, they got the serial number and then they kind of figured out almost what was wrong from the video. So when they came out, they already had the part with them rather than coming out, ordering it and then coming back. It worked out great. I was amazed. I had some bad experiences with AHS in the past, but everything worked out fine this time.

There was an entire wall in my house that the electricity just stopped working. It went off for a couple of hours on a Friday and one of the things that was plugged into that wall was an outside refrigerator that I had. I called and AHS said somebody would contact me within 24 to 48 hours. Well, it was a Friday afternoon and no one contacted me. I called back on Sunday, and by that time, all the food in my refrigerator was ruined. I thought there was miscommunication. Then when I didn't get it in 24 hours and I called back, they said that it's the weekend. People are going to be there till Monday. I told them that stuff doesn't just break Monday through Friday and I asked if there's somebody who could come now. I was a little annoyed with that. The people were helpful on the phone, but it was just that it didn't get done when I needed it.

Something was going on with my dishwasher. The person who came was very professional. It was awesome. I'll use Home Shield again when I have problems.

We had a toilet situation and we needed plumbing assistance. My husband and daughter submitted a request to AHS for it to be taken care of and a gentleman came out to service it. We explained to him what was going on and my husband took him to the room where the situation was going on. He was really polite and explained to my husband what the issue was. He was knowledgeable about his job and he knew what he was talking about. And he was patient and really nice. With this COVID-19 situation, he had his mask on. He took care of it in less than 15 minutes. He reassured us that the situation shouldn't happen again and we haven't had a problem since. It was our first time having anything done through AHS and it was really a good experience.

I was surprised when I got the email from American Home Shield that said that I could get my heater checked. That was quite nice. I appreciate being able to get that done. When the contractor came, they wore gloves, but they didn't wear a face mask. Considering that they showed up to my house while I had COVID, it was fine. I'm at home on quarantine and I wore a face mask for their safety. They went up into my attic and made sure that the autopilot light was kicking on. They were making sure that the attic doesn't catch fire, which could be unfortunate.

Something went out on the refrigerator that I filed a claim for. A tech came out and he had to order a piece. It took about two weeks and the same tech came back out. He was very professional.

American Home Shield has been great so far. It's handled all the issues that we've had after buying this house. The guy for the plumbing claim was great. He was quick and got it done within 30 minutes. We had another situation where we used American Home Shield and the guy was fast also.

AHS's contractor, Atlas Residential Services, came out for my appliance issue and they were great. But the company before them damaged my refrigerator and I had to fix that myself. They didn't ground the motherboard and it kept blowing through my circuit board. The company claimed that they didn't do that. Still, everything is working fine now. AHS always sends somebody right away when I file a claim. They always take care of my problem.

Everything’s been good with American Home Shield. It's really easy to get ahold of people and they send people right away. Recently, there was a leak in my gas pipe. At first, we thought it was the tank so the propane guy came out. He told me there was also a leak in the ground that's why I got American Home Shield to send a plumber but we ran out of gas in that time. We don't have any gas and we're probably not getting any till next week so there's not any way to really check. The plumber did put a whole new lining underground so that's how they took care of the problem.

I've been with Home Shield for three years. I was originally given the first subscription with them when I bought the house. Because I have a pool, I kept it going because pools are rather expensive. But the problem is, Home Shield never fixes something. I had to have somebody come out to fix my pool pump four times. Instead of just replacing the pump, they put band aids on it, and then I have to continue paying $75 every time somebody comes out. It's getting expensive. For the dishwasher, there was a design with it which is plastic, and it broke. David's Appliance Service came in and fixed it with metal parts. The tech knew what the problem was before he came here. But Home Shield would not let him order the parts until he came here and verified it. I had to take off work two days instead of one to get the problem fixed so he could have come here with the parts if he already knew what it was. I'm not very happy with Home Shield.

I had a claim for the air conditioning before which the AHS contractor came out and fixed. Recently, I had a leak in between my walls and I had to get my own plumber because AHS couldn't find one soon enough. I ended up having to prepay it myself, invoice it, and have them call. Then I have four holes in my walls. Now AHS is telling me I have to find my own contractor, get it approved, and then get it fixed. There isn't a contractor out there that's gonna come out for such a small job so I'm having problems getting it fixed, which is really something that should have been handled by AHS. I shouldn't have to be looking for that. I still don't have anybody that's called me back. I've made a lot of contacts but because they want to know what the scope of the work is, and it's to do drywall for four holes that were done in my walls, and I can't seem to find anybody to fix it.

When my wife opened the fridge door, it was not cooling. American Home Shield set out Sears and they were pretty good. The problem was taken care of in two days which was very quick. The guy was very and respectful. I am very happy with both American Home Shield and the guy who came to fix our fridge.

American Home Shield is pretty prompt and every time we've had to call them, it has worked out fine. It's well worth the little bit that I pay every month for their service. They do a good job. My most recent claim was when my microwave and dishwasher were broken. Hornet Appliance came out and they were very polite. They did what they needed to do very quickly. The tech said the microwave isn't fixable and he has to put in a part in the dishwasher but he wasn't sure he'd get a part for it. He put an order for one and I checked that online this morning and I haven't seen any response from AHS yet.

Climate Masters did a yearly maintenance for the heat pump and furnace. Submitting those tickets with Home Shield was easy. The tech was professional and cordial. We also had Home Shield send a contactor out one time for something which needed to be fixed. Everybody that has ever been to our house was incredible. I wanna upgrade and I had talked to somebody about it. I thought we had the top-notch. One of our garage doors broke and Home Shield said that wasn't covered. So, we went ahead and got new garage doors. But I wanna make sure we have the best protection possible.

I just sent my renewal off to American Home Shield. We bought it in 2019. We moved in the house in December of ‘18 and it came with American Home Shield. Then I added some other features to it. This is my second renewal that I've done with it. Sometimes, my wife kinda complains because you've gotta be on the phone sometimes for almost an hour. She seems to dread calling, but the process of going through, making a call and getting the request processed is, in her opinion, a little timely. Everything else works fine. We recently had a claim on our refrigerator. It has two units, a freezer and a regular refrigerator. The freezer was working fine, but the top part wasn't. But when the tech came there, it was working fine. He ran all the codes on it. He could not find anything wrong with it. It's still working.

Home Shield's service is before time. That case is not always good, but it is okay. Secondly, the guy who came is very good. He answered all my questions and took care of everything. The issue was only on the outside system, but as per my request, he also visited our attic so checked the other unit as well. I'm very happy.

My claim with American Home Shield on a pool issue went well. The tech solved the problem and explained the situation. I met with him at the front door, but he was obviously six feet away, and then I directed him to the backyard. He didn't really know what caused the issue. Either the first technician didn't reset the computer or something happened where the computer thought it was an old filter. The problem itself couldn't be traced. It was just that he was able to fix it. In 2010, I had American Home Shield as well on a different address. It was the same thing where they came out and repaired something right away. So, they were a good company.

AHS has been great. Recently, the tech they sent out serviced my furnace and she did a wonderful job.

The guy from Flash Garage Door Service showed up on time. He was able to knock it out within an hour's time and got me on to work 'cause I work second shift. He also had a face mask and not wanting to touch hands he distanced himself. This is probably about the fourth or fifth time that I used American Home Shield. Just paying that $75 service fee, everything's been covered by them so far. They covered the inside air conditioning unit, the garage door springs, and a relay on the dishwasher.

Submitting a claim to American Home Shield for a refrigerator repair was pretty easy. The contractor was very responsive and fixed the issue quickly.

The AC was shutting on and off after it would be on for a little bit. It would turn itself off. I sent in a claim over the phone and they went over everything in detail and let me know how the process was going to work and how the billing was gonna be. They were very professional. I spoke with the tech before and after the service, and he told me what he was gonna do and how he was gonna do it. Then he told me what the diagnosis was and how he fixed it. So he was on top of things.

With the American Home Shield representatives, I've been very impressed with their customer service. They've been fantastic to talk with on the phone when I've had questions about signing up for the warranty as well as just the process of submitting a request for service. They've been absolutely delightful to deal with. When we needed the locks rekeyed on our new house, submitting the claim was very easy. We just went on to the web portal and we set up a time for the locks being rekeyed, and they came out on time. It worked great.

An internal piece in my door was broken. American Home Shield's techs from Pro Appliance came and solved the issue in a quick way. They were really professional. I have been glad to have American Home Shield's coverage. They have given very good service so far. Sometimes, I need to wait a bit for them to respond but I'm glad I have their warranty.

I couldn't get the online scheduling of the gas furnace service to work. I tried it three or four times. I had to call in and then I was on an extremely long, rude wait by American Home Shield. Patriot Plumbing came out. The guy did the wiring of the furnace that was screwed up and a lot of things that were wrong with it. Then the vacuum switch and the glowplug were replaced. He did a good job. I’ve had one service call already so it’s been beneficial to some degree. But then because of the online scheduling of service calls, I'm not really satisfied. If they have a system that they claim that works, make it work. Otherwise, shut it down. Don't say it works when it doesn’t.

The garage door was not opening, so we submitted a claim with AHS. The contractors came out, fixed it and did a great job. The guy that was there was very good. We were happy. They repaired it the same day. But that the type of spring that was used was not something that AHS covered, so we had to pay extra for that.

Two bathroom sockets weren't working and one in the garage wasn't working. My sister was there when the contractor came out and she said everything was okay. Everything's working fine since the service.

I made a claim about a broken dishwasher. The claims process was pretty straightforward on their website. DMV Repairs came out and fixed the dishwasher. They were great. I paid the one-time $80 upfront to have someone come out and look at the dishwasher.

Our upstairs heat was running continuously and wasn't controlling the temperature. My girlfriend did a request through the online portal and it was very easy to fill out. American Home Shield then contacted me almost immediately and the Island Breeze guy was out the next day. He was very quick and professional. I told him what was going on and he walked upstairs and then cut it on and then it started running. He then pulled the thermostat off the wall and it stopped. He said if it stops when the thermostat is disconnected, then the thermostat's broken and not the unit itself. At that point, he said, "I can replace it with one of ours." Luckily, I had a Nest I wanted to install, so after he left, I installed it myself. Sure enough, he was right and our system is working great. It worked out really well. He just charged me the trade fee.

Big Al’s Refrigeration Repair had to fix our freezer because it was just freezing up, and we couldn't figure out why. The temperature was turned down. When I filled out the form on Home Shield, they asked what was the issue, and they forwarded it to the contractor. It didn't take long for them to send a service person out here. And then, when the guy came, my husband explained to him again what was going on, and he fixed the issue. He did a great job. He was in and on time, was accurate, and then he was out of here. Ther repair fixed the problem we were having. It helped.

We had a leaky toilet, and the rep from Air Pro Master came out and replaced the faulty gasket. He did it there on the spot. It was very simple submitting the claim online to American Home Shield and so far, I have not had any problems with their service.

YCM Heating came and put in the new furnace and made sure it worked properly. They ordered it and it came in about three days. I just wish AHS has a faster response time when calling the claim in. It takes too long. I've had this issue since I've been with them. But when things need to be replaced or repaired, I can do it at an extraordinarily reasonable price.

My claims experience with American Home Shield went good. I sent an email, the contractors came out and I don't have any qualms about it.

My husband submits the claims and he doesn't have any problems with it. But I hate the “Push one, push two”. It's really impersonal. But everybody does it. When we had a plumbing clog, the tech who came out was excellent. I told my husband he was probably the best vendor we've ever had at the house, and I want him to come back if we had a problem.

I’ve had several claims with American Home Shield, but this recent one is embarrassing. I moved in, and after the move in, the garage door wasn’t going fully up. It looked like it was just a different brand than what I was used to, and the cord that we connected it wasn’t engaged. It literally took the tech 45 seconds to fix. This is my third claim with American Home Shield, and they've been fantastic.

My air conditioner wasn’t working. I went online to submit the claim to American Home Shield, and they assigned a technician to it. They called me and they came out and fixed problem. They did what they were supposed to do. I was happy with it. The tech let me know what was covered and what was not covered. Cleaning on the coils wasn't covered. I ended up paying about $300. I paid for 75, plus I paid 225 on top of that. So I wasn’t happy about that, but it could have been worse. The coils was my fault because I didn't change the filter out. If I changed the filter out, I wouldn’t had dirty coils. Overall, I put three claims in to American Home Shield and I'm pretty satisfied with my experiences.

The tenant reached out to me for having some trouble with the bathtub and shower. The thing that you pull up and down to make the water come out of the showerhead is stuck and the drain lever seemed to be broken. I put in the request and American Home Shield sent out Circa Mechanical. They took care of everything and the tenant is happy.

The contractor that came out for our appliance issue was really good. He was very informative about what was wrong with our appliance. He let my husband know what part he was replacing. My husband really liked him. We were very satisfied with him. Everything was done very quickly. This was the second appliance that we had looked at with AHS. I'm very happy.

American Home Shield is awful and I'll be canceling my contract at the end. I had to fight tooth and nail to get my fridge repaired. They wanted me to buy a new fridge and they were only offering me $3,000. I had a custom-fridge and it would have cost me double that to replace it when I kept telling them over and over again that there was a replacement part. They refused for over a month to look up and see that there was a replacement part. And only probably because I'm intelligent and I'm an attorney did I get this resolved to my satisfaction.

My oven would turn on but wouldn't stay on. I submitted a claim with AHS and it took a little bit longer than I wanted for it to get fixed and I'd prefer that person was able to come to my house faster. But my experience was fine and the contractor who came out was pretty professional. He came to my house when scheduled and gave me a heads up. And within a reasonable amount of time, he was there.

We called Home Shield about several electrical issues. Total Tech came out and their professionalism was great. As far as Home Shield, the communication is difficult. It's really hard to get them even to make a service request or to have a question about our contract and the services that are covered.

The guy for the last claim was a very nice gentleman. His name was Stanley and he was respectful. He had to call up someone in a certain department to ask about how to do something with the door latch but he did everything that they told him. He did the job right. He completed it and I was very satisfied. As far as the others go, every single one of them that came was marvelous. They came in with their masks. They were very clean and took all the precautions that they could. I was very pleased.

Thus far, I'm very pleased with American Home Shield. I'm thankful that we took the initiative and went on and applied for it. I had been watching the commercial for a while and it looked like something we should have. We kind of put it off but I'm glad that we did. Already, I'm seeing the benefits of having made that decision. The site was very user-friendly. It was the first time I've ever done anything like that and I had absolutely no issue. Everything went swimmingly well with the claim. The tech was able to come in and it might have took 45 minutes max. I've been kind of spreading the good word about American Home Shield and trying to encourage my family members who are home owners. My mom is a renter and she was wondering if American Home Shield has anything for renters.

Recently, I did two claims with AHS. The first one was for my furnace checkup. The second one, my compressor on my unit outside was not working, blowing out hot and cold air. The only problem I've had with AHS was that when I called, I didn't get a person. I've got to go through so many different things to talk to a human being.

Recently, the drain was stopped up. The man who came was very efficient and very professional. Had it fixed in half-hour, and everything went fine. I've had American Home Shield for a long time now - 20 years. American Home Shield has gotten to the point where when you make a call for a claim, sometimes you don't get any response at all. Most of the time, "We're sorry, we're very busy. You'll have to wait 30 minutes before you can talk to somebody." That's been happening for the past 10 months.

The AC wasn't cooling. The guy from May Heating and Air came out and said it was low on Freon. He added Freon to it. It took him not even like 30 minutes total. That cost me about $100 for them to come out, and then another $150 for the Freon, so $253 for that repair. Hopefully, it lasts. If the Freon goes out again, that's another 253 and I'm at $500 for the AC unit, plus the $500 for the Home Shield warranty, so that's 1,500. It can get expensive quickly. If the service call was a little cheaper, that'd be great. I was skeptical when I first got American Home Shield. As of right now, it's okay. I have peace of mind.

I had a claim for my refrigerator and the contractor had to work on it twice because they had to order a part. It was kind of lengthy to get the part, but they finally got it in, in about four months. Water was coming from up under the refrigerator, which kinda ruined my floor. But other than that, they came on out and they were nice. American Home Shield has been prompt as they can be during this pandemic. But I noticed that on big-ticket items, I have got to come up with money, with the copay I pay every month. I had to come up with money for hot water heater. Then I didn't get my air condition done because of the fact that it was too high. I'm a widow so it’s a little bit hard on me because what they wanted to do was put a unit in here. I couldn't afford to get a unit that totaled up to be 7,000. But being a widow, I need Home Shield for what it’s worth.

After I submitted the claim, the contractor took a little longer this time to come ‘cause I had to cancel it the first time and so they did claim the day after ‘cause I wasn't gonna be here and they were going to come that day. So they honored that and they did it the next day, so that was fine. Jaeger Electric was sent out and just flipped a switch and everything worked. I blew a fuse and there were some other outlets that weren't working prior too so everything was fixed up. I've also had plumbing and heating claims before and everything was working fine after that.

My freezer kept freezing up for months. Everything that I read online said that chipping the ice away was what to be done. I did that. I called in a claim with American Home Shield on October 4th and a guy came. As much as I chipped the ice away, the freezer iced over and he couldn't fix it. He said the units are faulty which was what I also read online. The freezer needed to be replaced because every three weeks, the same thing was gonna be done when the freezer was icing up. At one point, I took the ice maker and turned it off for six months because I couldn't take it anymore. I cut my hands trying to chop out the ice. It was bad. It's really the worst design I've ever seen.

The technician that came for our recent claim with AHS was very professional and he found the problem quickly and solved it. The service of AHS is very good. I'm very satisfied.

I just had a new air conditioner. My old one was over 18 years old and it was really bad. It stopped dead. I submitted a claim and the process was satisfactory. It was easy. Everything went well too. The techs wore their masks and they were courteous and knowledgeable. They were perfect. I've had American Home Shield for over 20 years and I have no problem with them. They're wonderful.

The microwave kept blowing a fuse outside on the breaker. The guy who came seemed to know what he was talking about. He’s been out before. Nothing was fixed though. He told us that the wiring to the house didn't support a microwave because of the amount of energy a microwave uses. It kept shutting off at the breaker when you would run something besides the microwave on the same line. If you run a hairdryer and the microwave at the same time, it's gonna trip it. The solution was that the microwave needs to go on a different circuit so it needs its own circuit. The problem is they didn't do that. The electrician that came out said, “No problem. We need to run an independent circuit from the microwave to the panel,” which is a very simple thing. You just take a wire and you run it through the attic to the panel, and you put in an independent circuit for the microwave. But American Home Shield refused the claim.

I filed a service request for my fridge. The water wasn't working. The process of submitting the claim was very simple and a contractor came out in a couple of days. He was excellent and very detail-oriented. But he had to get approval and get some something ordered for the repair to be done right. He came back a couple of days later and fixed the fridge. It was not too long though. I'm glad I have American Home Shield. Their service is great. I've already recommended the home warranty to my friends and one of them has already started using it.

The door was coming down fast. I logged in online and submitted it. The website was simple, straightforward, and to the point. AC Overhead Garage Doors came in and fixed a bolt. They were professional and they did a good job.

We submit claims to AHS over the phone and normally it doesn't take long for them to respond to our request. Recently, we lost power on one side of our room. AHS's tech came out and he was very professional and polite. He knew what needed to be fixed and did it. The whole experience was great. Other people should check AHS out. They provide good service and send quality people to our house. I'll recommend Home Shield to a lot of folks. I've told my son about them and he now has Home Shield.

I filed a claim with AHS for a refrigerator icemaker issue and a washer issue. Then, I received an email saying they received my claim, that they had it assigned to a contractor, and they will be reaching out to me shortly to set up an appointment. The service from the contractor, Sanders, was great. We've been without an icemaker for a long time and it's really good to finally have one that's working. AHS is an awesome investment. Every time I tell anyone about my experience, my monthly payment, and that I only have a deductible of $150, they jump right on it. It's the best thing that's ever happened to me.

I have a rental house and my resident there had a claim for it. Big Orange was sent out and I was called me as there was a problem with access to the cleanup. I approved over the phone for the tech to fix that so that they could get access easily. They did the job and things have been fine since their visit. Overall, I'm semi satisfied with American Home Shield. There were a number of claims regarding a refrigerator and it seemed like they were always finding a reason to avoid fixing it.

There was a blockage. I called American Home Shield and they let me know that the contractor would call me within 24 hours or so. But I normally call the actual vendor once I report an issue. A&B was a great service. They were here within maybe two hours. The only thing that I don't like with American Home Shield is that if I call, depending on how many calls I make as far as if I have issues, they increase the deductible. Other than that, everything else is fine. It is a good experience to have them for our home warranty company.

American Home Shield was referred to me and so far, I'm very satisfied with them. I recently had a plumbing issue and they sent out Bestway Mechanical. The tech was on time and he did a great job. The issue was resolved and everything was fine. AHS was also very efficient. I was able to just call and utilize the automated service, had contact from the contractors as far as doing the work, and the work was completed timely and in a professional manner.

A technician came by for a routine maintenance. He was super friendly and helped me with everything. He serviced my furnace. My Nest thermostat, though, is telling me that it keeps turning on and off frequently. Hopefully, my Nest is incorrect because the tech said everything was looking good. I thought that was a bit strange. But aside from that, the gentleman was wonderful, very helpful and very knowledgeable. He did an absolutely great job. It was a wonderful experience.

I called American Home Shield, I paid them 100 bucks, the contractor came out and did what they were supposed to do. So, it was perfect. The claim submission process was very good. I had a video call with them so that they could look at the dryer that we needed repaired. They had the model number. It's much easier than it used to be when a service person would come out then have to leave and go get the part necessary. The contractors who came were very professional guys. They wore their masks, had booties over their shoes, did the job very quietly, and left. All was good.

There was a leak in our refrigerator. We made a call to American Home Shield and the process was easy. The contractor came in and did what he had to do and left. It was quick. I'm satisfied with American Home Shield.

American Home Shield gives me peace of mind. It's all insured, and I don't have to worry. I've never had issues with them. I wouldn't have them if I did. In fact, I've signed up at least half a dozen people with them. The claims submission process is easy because it's cut and dry, and the easier it is the better I feel. One time, my fan motor went out in my oven and the guy that came was very professional.

The drum on my GE dryer wouldn't go around and it wouldn't dry. American Home Shield sent a man out and he was very efficient. He called me and told me that he was on his way, and he’d be there in less than 30 minutes, and he was. He came out very quickly and explained everything. He told me exactly what he was gonna do. He checked it, and he knew exactly what it was. He opened up the thing and said that the belt was broken. He put the belt in and it worked like a charm. He fixed it right away. He was great, very pleasant and very efficient. Overall, American Home Shield is a godsend for me ‘cause I’m by myself. I’m divorced. I’m 73 and I can’t do repairs.

I called up and told American Home Shield what my problem was. I had a high water bill, so they had to find a leak somewhere. The first plumber they sent didn't seem like he was interested in finding anything. He was very abrupt and I didn't like him. American Home Shield sent a second plumber and they did a much better job. They communicated and they explained things to me. I'm very satisfied.

The tech that came out for my pool was polite and professional. He knew what he was doing. He fixed the problem. I've had American Home Shield for years and I'm really happy with it. In my experience, the home warranty benefited me. I've come out better financially. If I didn't have it, I would have put out a lot more money trying to fix this stuff.

I had American Home Shield when I lived in Seattle. The service was good. I got it again now, and I recently had a claim on my AC unit. A-US came out. Everything went fine. The tech had a mask on and never came in the house because the problem was outside.

Apalachee Home Services came out to fix my microwave. It kept shorting out. I would close the door, it kept on giving me a door error message. I couldn't use it. It was a good experience. The contractor was very professional and timely. He fixed it and left. Everything was fine. American Home Shield has a good service.

AHS offered a $75 tune-up on the heat and air system, so I called them up. The contractors came out and checked everything on the list. They went up in the attic, looked around and checked all the wiring, the coils, the CO2 in the house and everything was fine. I was really pleased with the service. They looked at the thermostat. The guy said the thermostat works but it's really complicated and it's really old technology. He said, "I would suggest, if you do wanna get a new one, the new one's 100 bucks, and we charge $80 to install it," which was what I wanted to do anyway. Because the one that was in there was from the original when the house was built and it was really complicated to figure out. I've had to call the electric company twice to get them to explain stuff to me. So, he took care of that for me.

I have a double oven and the control panel on top wasn't working. I can't see anything. Also, there was a switch for the oven light, and the oven light was not working. Its light stayed on. They came out on time and they explained this oven was discontinued. So the factory does not have a replacement control panel. So they had to take that top and send it to a repair place. It took a while for them to get that board back from the repair place. It took about a month and a half to finally complete it. It was working fine. But yesterday, we were making bread and then the oven light is not working again. So I want to contact American Home Shield. But I'm a Realtor and I recommend them. My office recommends them as well.

AHS came with my home when I purchased it and I ended up renewing the contract because they were the most affordable. They've fixed my garbage disposal and repaired a dishwasher and my swamp cooler, twice. When I submit claims, I make a phone call and use the automated system, which is fine, and typically, I get a text and an email within 15 minutes that indicates that the claim has been filed and who is going to be my contractor. Usually, I hear back from somebody right away. But I filed a claim last week to have somebody come out and look at the refrigerator but the contractors that they assigned it to hasn't reached out to me yet and they have charged me the $75 fee.

The plumber got the clog out and everything has been fine. He was very professional. He did a wonderful job. He spent almost four and a half hours out here. He was enjoyable to talk to. But I'm considering changing my home warranty because of an issue I had with my stove last year. It took AHS way too long to find the part for my stoves. One company said it couldn't be fixed, and then they got someone else to look for a part. It was during the holidays and it took almost six weeks through the holidays to get a part. So I went without stove or an oven for six weeks. I had to keep calling and keep calling. I told them that I thought there should be a time limit in the amount of time that they should be able to fix it. But they never got back to me. I asked to talk to a manager but I never received a call from a manager.

One of my toilets was running constantly and the inside part was pouring over. In another toilet, the shutoff valve was dripping when I tried to turn the water off. AHS's contractor fixed those issues.

The first time Dave and Sons came out, there was a leak in one of the fixtures that was on the sink faucet. I called again because I needed someone to personally put the new faucet in. I appreciate American Home Shield and the things that I've gotten so far.

The refrigerator stopped cooling and Suffolk came out. Their professionalism was excellent. I had to get a new refrigerator but I had to pay for it. I’ve been waiting for about a week for the reimbursement to come in the mail. It could be faster. Also, when I had to call to get the new refrigerator, I was waiting for over two hours because if I didn't wait, I wouldn't be able to get the claim for it. Still, it was a good experience with American Home Shield.

J and L Plumbing was assigned for a plumbing issue I had. The same guy came out both times. He had to take pictures and get that approved then come out again and actually do the repair. He was really honest and very knowledgeable. Most plumbers and air conditioning people would stick a band-aid on something then go, “I don't really know why it's doing that. But here, I stopped it for now.” The J and L guy actually fixed the problem and was very informative about why this couldn't be there and why we had to fix this. I paid $75 for AHS to send someone out. The tech came back out and charged me another $150 because they thought AHS would cover it. But I was under the impression AHS didn't even cover the claim.

My air conditioning wasn't working. Submitting a claim for it to American Home Shield was easy. I just went online and clicked “air conditioning not working,” and then the contractor came. He found out the issue, had to order a part, came back another day or two later, and fixed it. They also sent someone out who fixed my dishwasher. The experience was also really fast and easy. I did it online, the tech came, he fixed it, and it was fine. My dishwasher is old and I need to get a new one, but he was able to fix it for the time being. American Home Shield is reliable, and they have a good network of technicians that come and fix everything.

My most recent claim with American Home Shield was for a plumbing issue. The contractor was very professional. On the first attempt, they were very helpful. There were a few different issues and they resolved all of them pretty much. But there was one issue where it was still having some problems. They came back out in a timely manner, much more timely than I thought they would which was great. We've had American Home Shield for a number of years now but we're kinda on the fence as to whether or not we're gonna renew. It's a cost benefit kinda thing.

I'm a realtor and I refer American Home Shield to a lot of my clients. My mother-in-law's husband is deceased and she has been living at her place by herself. I wanted to make sure that when something comes up, she's not scrambling to figure out a way to pay for the repair of the issue. Recently, there was something wrong with the refrigerator at my mother-in-law's house. It wouldn't stay cool. I was informed by the techs that they couldn't fix it and so AHS was gonna replace the refrigerator. The only issue we've had with them is that they never contact my mother-in-law. When they come out, they always contact me and I keep giving her number as the number their tech should contact.

It's worth it to get American Home Shield. It's a good choice. It saves you from troubles and they have a pretty good system. You pay your $100 share and they assign somebody. They're very good at that. You know that you’ll just be charged $100 and that they will pay. I've used them two times and they have a good network of vendors who pretty much know what they are doing. Recently, Piedmont Mechanical Contractors came to service my floor heating for the air conditioner for wintertime. American Home Shield didn’t take the bill though. I took the bill but I took that contractor because it was American Home Shield's.

The service was excellent. The AC wasn’t cooling. Not only that, the compressor wasn’t turning. The Star tech was knowledgeable. He was in and out in a few minutes and everything was fine. The reporting to American Home Shield was easy. The rapid response time from Star Air Conditioning was excellent and we are trouble free.

My past two claims have been phenomenal. My most recent one was an icemaker that went out in my refrigerator. The gentleman who did the repair happened to have been off due to an injury for the last couple of months. He was just back on the same day I put in my ticket. He came out same day, already had the part in stock and swapped my icemaker out. We were done four hours from ticket opening to ticket closing. It was unbelievable. The one before that which was my AC repair took a day. The guy had to go get a part but he came over the same day. It was pretty awesome too. We've had AHS since we bought this home because the last owners prepaid it for a year and we renewed it. We had some hit or miss previously and I don't know if AHS is filtering out some of the poor vendors but I've had nothing but excellent experiences pretty much this year.

AHS did the right thing, assigned an escalation specialist who resolved my issues in no time! So glad that the nightmare is over. I wish if they would have done this sooner, but at the end, no more issues. (At least for now!)

Buyer Beware. I have been trying to get my washing machine repaired for over a month and AHS has failed to help get that facilitated. I have called both the service company (Sears) and AHS several times and each time I have been completely blown off and told that the part is on "back order" and that they would call me back with a solution in the next 24hrs....I called them originally on 9/9/20 and the service person arrived on 9/11/20. And my washing machine is still not working and it is now 10/22/20. #americanhomeshield Fix or replace my washing machine!!!

In purchasing my home the seller and I split the cost of an American Home Shield warranty because we were told they were the BEST. Shortly after moving in I had problems with a gas forced air furnace. AHS dispatched a technician and they replaced some parts. It still did not work. A second technician was dispatched. They replaced another part. A third technician was dispatched and he left some of the parts uncovered and hanging by a wire. The furnace limped through the winter - sometimes working sometimes not. In the fall we began again to attempt to get the furnace repaired. They sent a technician who indicated the unit had to be replaced to be safe. The company said they needed a second opinion and sent a work order to another company. That company informed me they would NOT work with AHS. I contacted AHS to see what the next steps could be after numerous extended holds (each more than 30 minutes).

The American Home Shield policy I purchased is totally useless. I had a plumbing issue yesterday. My shower water wouldn't go down, toilets started to overflow, and what appeared to be feces and urine began coming into my bathtub.... all at the same time. I obviously had a blockage and needed immediate assistance. As it turns out I had a "soft blockage" and it was cleared out by a plumber. Thankfully no corrosion, tree roots, or pipe breakages. However, the "stoppage" involved toilet paper. Toilet paper is considered a foreign object in plumbing and therefore I had to pay in full to the plumber. I ask you, if toilet paper is considered a foreign object what else will cause a stoppage in a plumbing line? Don't bother with these policies, they are useless and will look for any reason NOT to cover your expense.

The warranty that I have from the purchase of my home is up for renewal. New customers get a rate of $550-$599. They had the audacity to raise my renewal rate to $834.00. When I tried to renew online I contracted for $550. It is unfortunate that the rates have been jacked up so high. I did use my warranty throughout the year. Electrical & plumbing (4 times). Is it fair that they increased this rate so drastically?