American Home Shield Reviews

The air conditioning stopped working and the technician from Integrity got it working. But another problem popped up. He blew out the lines and got it working again. It might be a cracked pan, but he couldn't really diagnose that unless it would continue to leak. If it was a cracked pain, he told me to give him a call back and they would order a pan for it. But he checked over the entire system and I walked with him the whole entire way. He was educating me all the way. So it was really a good experience.

The LCD display on the dryer went out. I did the claim online to American Home Shield and they placed the call to somebody we have used before. So, the technician was already familiar with the house and there were no problems at all. Everything was perfect. It took him a couple of days to get here. The problem was the part was backordered and that took several weeks but I understand that. There were three different things down which was why I bought the service from AHS. Hopefully, it'll be worth it by the end of the year. Right now, I'm not sure if you pay your monthly fee and then your deductible. But I'm sure they have a whole tally on it. Everything's been good every time.

I filed a claim online for my heater and I heard back either within that same day or the next day, and then I got a set up for time for A-US to come out. It was a pretty quick and painless process. The guy who showed up was prompt and he was quick with his diagnosis. He seemed like he knew what he was doing. He got it fixed pretty quick. He was in and out in about 20 minutes.

The stove wasn’t working and I called American Home Shield. The rep took the claim in, gave me the vendor’s telephone number and the dispatch number. Then the contractor, Express Appliance Services, contacted me. The stove has been functioning very well since they came out. The service was perfect

American Home Shield has been very nice and excellent. I recently had an electric claim. Wester Electrical came out and they were fine. I have to place another claim for another matter soon.

My toilet was running constantly. AHS told me that their contractor would arrive within a 4-hour window. They told me that the contractor would call and let me know exactly when they would come out. The techs called me and said they were gonna be arriving at my place in 5 or 10 minutes. Things went well except that they didn't fix the problem the first time and so they had to come back out. Still, the tech was a really nice guy. Everything is fine now. American Home Shield is very thorough and they wanna make sure everything is done. They dot their i's and cross their t's. This has been a good service for me.

The contractor that American Home Shield hired to do the job for the leaking faucet was from San Antonio. I live in Victoria. That’s three hours away. The guy looks like in his mid-20s. I had to give him instructions on how to take the valve apart. I had to loan him some of my tools because he didn't have the proper tools. Then he took pictures of the part and ordered it. When it came back, it was the wrong part. That was a period of four weeks to get this done. The contractors spent six hours on the road twice and would have pay 200 something dollars for a part they had no refund on that was wrong. They refused to come back and told me to find somebody else, so I got hold of American Home Shield.

The service that American Home Shield provides makes it easier for working people that don't have time to research and look into things to get repaired or the price it’s gonna cost. It takes a lot of the guesswork out of it. Making a claim is easy and for the most part, I don't have any issues with any of the contractors we've already used. American Home Shield seems to send some pretty decent companies. Recently, Flash Garage Door Service was looking at why the door kept opening and closing when we pushed the button. They adjusted the tension on it but it's doing it again. Having the door doing what it was doing again after it was supposedly repaired is a pain in the butt. But I'll call American Home Shield back and they’ll send somebody out to take care of it.

IGD Plumbing was the best one American Home Shield has ever sent. They called ahead of time. When they came in, they were very professional. They told me exactly what was wrong and what they could and couldn't fix. I felt as though they could be trusted. They were here about 30 minutes which was fine for two issues plus they were helping me with the sink.

We've used American Home Shield for several claims and submitting them has been very easy. There were some things that we felt like we had to follow up on and that we had to keep calling about different things, but it was not their fault so much. It was the company that was supposed to come out not following up. We had to follow up with them instead of them following up with us. However, we liked the contractors who came out for our garage doors, and we would use them again. They were very good. Overall, we're happy with American Home Shield and the people they sent out.

We had someone come out to fix the ice maker. The refrigerator was leaking and causing the freezer to freeze from the water leaking down. The technicians did very good work. The claims submission on the American Home Shield account online was easy. So far, American Home Shield has been awesome. They're very responsive and very beneficial for anyone that has them.

We had a short on our dining room light. It kept flickering. The guy from Olde Time Electric came out and did that. The only thing is when we filed the claim online, we couldn't click more than one thing. So, when he called, we explained to him that we also had some issues with some outlets. He was excellent.

Comfort King was dispatched to do routine maintenance. It took a few days to schedule because we had an ice storm. It was an odd time to get the heating service anyways. But the guy kept in contact with me throughout the ice storm, and then let me know he would be there on a specific day. When he showed up, he explained the process to me and how it would work if I needed service. Then he checked out the entire house, checked out the AC units-- ‘cause there's one in the attic and the actual unit outside. He looked everything over and only found one thing. He explained to me how the process would work again, and let me know that I would receive a phone call.

We had a lighting fixture in the ceiling that was not working properly. We tried switching our light bulb and it would not connect. Also messed with the circuit breaker but couldn't get anything done. We really needed somebody who understood the electrical background of it. I went through the website and submitted a request. It seems pretty easy to do. Everything is all hotkeyed and ready to go. So it's pretty simple to do it and pretty quick that way. It seemed pretty straightforward, and I got a response pretty fast after I submitted the claim. Then A to Z came out and the tech checked the wiring to the fixture and discovered that some of the wiring connections weren't connected right. So he rewired it, reworked it, and then got it to work again.

Usually, AHS is really straight to the point and they get things done really quickly. I know that since COVID-19 has been happening, things have been on backorder. But other than that, I've had a great experience with them. They are also very professional and they get the job done. Recently, the AC unit was overflowing. I submitted a claim with AHS and the techs that they sent out fixed that.

I called directly and they alerted A/C Pros, and then A/C Pros came out and diagnosed the AC unit. They were very efficient. There was a bad pump and American Home Shield wanted to order the parts themselves instead of letting A/C Pros provide the parts, which they have in stock. It took a month for the parts to get here. American Home Shield has been great in the past, but it's all down to the COVID issue as regards to this service, because of the part being over 30 days. Nobody called to apprise me of any situation. I had to keep calling American Home Shield and then the calls were taken in the Philippines. They need to step up the game, especially where the parts are concerned.

It was a little off-putting that when I called to submit a claim to American Home Shield, I didn't get to talk to a person. Instead, their system dropped me into an automated service which asked what kind of service I was looking for. It also asked for my credit card number for the $100 service fee before I could do anything. They sent Silver Star Appliances for my microwave and the tech was very nice. I work from home and he tried to be respectful of the fact that I was on a call. He repaired my microwave. With my AHS warranty, I feel more secure knowing that everything is covered. I won't have to be out of pocket for things when they break down.

My dryer had been inoperable for about seven months. The tech was wonderful. He called and told me what time he was gonna be in here. He ended up being a little bit late because he had a blowout on one of the tires on his car. It was no big deal because I didn't have any pressing issue to leave the house for anything. Took him like 30 minutes to get it knocked down. His quality of work was very great.

A guy came out to work on the toilet. I had to call somebody out here about three times and American Home Shield still kept sending the same company out like they didn't have other companies. But whatever this company did to my toilet, it was making the most horrific noise. I've never heard a toilet make this kind of noise. So I would have to call them back out here again.

I had a dryer that wasn't working so I called American Home Shield for their contractor to come and look at it. The first person that came out said that it was the motor. It's a dryer on a little stand. It's two separate pieces. He said it looked like a two-person job so I was gonna have to get somebody. I called American Home Shield and let them know what happened. The next day, they sent somebody else out and he had the same problem. He said it was a two-person job and he needed somebody that could come in and help him take the thing off. A couple of days went by and he didn't call back. I tried to leave a message but I couldn't get him on the phone.

Typically, I will call over the telephone and speak with a representative then they will put my claim in for me. For the mass majority, some of them are pretty good. However, sometimes it gets a little bit frustrating when getting someone whose English is not as clear, so it's a struggle trying to understand what they're saying or them trying to interpret what you're saying. Then the two contractors that I had before lacked communication and didn't say anything. They never came back. Whatever the issue was, they could've stated it to me while I was there, if it was an issue, if they weren't gonna come back, or if they couldn't fix it, because it transferred three times to some. I didn't know what was going on and I just sat around waiting for days to get a response until I had to make a phone call and ask. Then I found out that it had been transferred and no one told me that.

A faucet was leaking and a plumber was here at the day and time I was given. Also, I got an email or a text message prior to that that he would be arriving. It went like clockwork. The tech was very pleasant and he cleaned up. But the immediate $100 charge that went on my credit card makes me wonder why I would do that if I'm paying $500 for the warranty. The operation went fine but I didn't realize it was $100 per call on top of giving me a $500 bill to give me a phone number to call.

My husband’s had American Home Shield for a long time. We got married two years ago then he moved the policy over to this house. One time, we had a bad experience. There was a plug in the shower. The guy came and looked at it. He used the plunger on it and got it down. They didn't do anything. They just walked in and walked out and we had to pay $75 so we weren’t happy about that. They didn't even stick a snake or anything through it. This time, it was a good experience. The belts around the dryer drum broke. The guy had to go somewhere and pick the part up. It was in the middle of which we were having an ice storm. He came back the same day and fixed it quickly.

I have been very much impressed with American Home Shield. With the other company that we've had, when our air conditioner stopped working, their contractor came out to say the unit needed to be replaced but the company refused. They said I needed to show them all our maintenance records for the past six years but I haven't even lived in the house for six years. We submitted a work claim for a dishwasher that they said needed to be replaced. They agreed to replace it but it has now been about a year and we still have not received the money for it. All of the companies that would come out would say they hate working for them because they never pay them.

I had ATR Heating and Cooling come out and the reps were great. The technician was prompt and knew what he was doing and he was thorough. It was just for the heat check but he found out the unit was broken. It was serviced by a different provider. A-Advanced came and shut off a valve in my heating unit and never cut it back on. When that happened, my heating was not working in the back of the house and then, it used four gallons of refrigerant. I am angry because the people that American Home Shield sent me a month ago cost me hundreds of dollars. I would like to see the reviews of the people on the companies that AHS is sending upfront. My guess is that A-Advanced has bad reviews and if I had seen that, I would have told them to change companies. American Home Shield has some very subpar contractors so, I have had a very bad experience as well. But overall, since I've had AHS, they've done very well.

I had a toilet in my hallway that kept on coming on and off by itself and I called Home Shield in order to get that checked out. I also asked them to check the other toilet and my sink in the kitchen because whenever I would run my dishwasher, the water would come up and it would stay. It was hard to get back down. I always have nice experiences with Home Shield's representative. And getting the call through and the time that the service person got back to me was timely and professional.

My hot water heater was leaking. I called Home Shield and told them what was going on. They sent somebody out in two to three days. The contractor who came got everything fixed. I've been with AHS for years and in the past, I've had them fix a washer and a stove for me. Things have been great with their contractors.

I had some drainage stoppage issues so I submitted a claim with AHS. The contractors had to go in and flush the system. They did it immediately and were great.

Since I switched over to this company, I've rated them high because they're courteous on the phone and they're concerned about the issues. They're just like, "Anything else we can help you with?" I've contacted them before for some services and that's wonderful because just for the small amount of time that I've had them, they've been nothing but very helpful.

We had issues that we reported to American Home Shield. Our garbage disposal wasn't functioning and we had a water leak in a bathroom. While the technician was there, he looked at a sink that had some leak issues. He was very efficient and very good. He solved all our problems and explained to us what the problems were. He was informative. In fact, I told him that if we should ever get another problem, we would want him back.

The heater wasn’t turning on so I submitted a claim with AHS. The technician that came fixed it within 30 minutes. I submit claims online with AHS which is really fast. I just pay online, and then they go ahead and set up the claim, and the contractors usually call me the next day. However, they should have different people that can help sometimes with an emergency. When I called, they only had one company that was available. So, when I called them the second time, they were able to find me another company that could come out the next day to see my heater.

I'm very happy and impressed with the service so far. If it continues, I would renew next year as well. After I did a claim for my dryer, the contractor came in and corrected the problem. They were punctual and very professional. It was easy.

There was no heat, so Myers Comfort came out there and looked at the unit. Once I submitted the claim through American Home Shield's website, they told me that Myers would be there within a day. They were good and professional. Everything is working fine. I'm very satisfied.

American Home Shield has been well worth the value. I have a beach condo and a home that have them. I've had three claims and I still have one that's being solved right now but the end result has been worth what I paid for the service. The recent repair was for a water filter problem on the refrigerator. When you went to push in the water filter, water wouldn't come out and the icemaker wouldn't work. I had bought three packs of filters. I had taken out filter number one 'cause it was past the date. I put in filter number two and it started this problem. I then tried the third of the three to see if it was a problem with the filter and it was not. That was when we decided to go ahead and make a claim to get the water filter fixed.

My air conditioning wasn't working very well. The tech arrived pretty promptly, was pretty professional, took care of the problem, told me what was wrong, and left. I was very happy with everything that happened. Having the warranty puts an ease of mind. It's very convenient to find people to fix things and it's nice to pay less in the long run. I'm satisfied with it.

Overall, American Home Shield does a good job. However, I don't like that they pick the repair person or the location, and that's the reason why I would not renew my service contract with them. I had an incident with my upstairs unit and the people that were dispatched came from a completely different city. They also ripped me off. But if AHS would have let me pick somebody local, then it would have worked out better for both of us. I tried to plead with them, to pick a company that was closer to my city, but they wouldn't hear it. I live in a city that’s less than 80,000 people and they went to a city that was an hour away. That policy puts the consumer in danger as well as American Home Shield of being flat out ripped off. And that incident really cost me a lot of money as dealing with those folks cost me 500 bucks.

I paid the American Home Shield fee for my claim online and A-US Air Conditioning of Texas reached out via phone call and text to schedule with me. When, I registered with American Home Shield, instead of them registering the address of the house I bought, they put my old house address which made submitting claims a little difficult for me. I got that resolved when I had to submit the claim but I don't understand why there was a registration process for me to do afterward with AHS. Also, I kept getting emails to register which is a bit strange versus other home warranties I've dealt with. I understand the peace of mind AHS coverage offers people during the home purchase process. However, I don't think they're worth it. I've had valid claims before and I had to pay $100 for a contractor to visit. Then, I would get $160 for the broken dishwasher I filed for.

Climate Masters said that there was nothing really wrong with my heater, it was just the relay that would bring the heater up. The technician just told me that it was the way that it should work. The technician also wore a mask. So it's okay now. Everything is good and it's awesome. The claims submission online has been fine.

The heater wasn't getting hot. The guy diagnosed the problem being a short in one of the transformers. He fixed it and everything was good. We haven't ran the heater much because we have no need to but the last time, it was working. The AC was working last night too.

American Home Shield is very nice. I like the claim process. It was really easy. If I can get a claim online, I do it online. If I can’t, I call them. The people you talk to get the job done. Comfort Specialists came out and they were checking the furnace, and they did a great job too. They were awesome. They came, they told me what was what and they got the job done. I love them. AHS handled the claim very professionally and easily. I was impressed. I couldn't believe the contractors were coming out in the same week. I was highly overblown. I tell people all the time to use American Home Shield.

I did a request online this time and it was very easy. It said that the contractor would contact me and then he came out a couple times to fix a disposal and leaky faucet. It was wonderful. He was very informative and he did his job accurately and quickly. I couldn't ask for a better contractor. I'm very satisfied with American Home Shield's website as well as with their contractors.

I called American Home Shield for my dishwasher. The appointment was easy to make and I was given a four-hour window of time. That was a little bit of a problem because I didn't know when in the four hours the person would come and I did not get a call to say he was on his way or that he would be there in two hours. The man who came in said they were supposed to call me and tell me when he would be there. Other than that, he was very professional and nice. He explained how things worked in the dishwasher and said I probably was using too much soap when I rinsed my dishes before I put them in the dishwasher. I had no idea you could do that.

There was no heating from our boiler. The tech from Liberty Plumbing came in and identified a short on the thermostat. Then they had to bring in another person from their team later that same day to fix the issue. There was a fuse blown out on the boiler. But the service was great. We have several claims with American Home Shield and they’re great. We've had the heater and about four claims on the boiler.

My oven quit heating up and it was the lower heating element. So, I requested Appliance Professionals because of a previous work they did on our refrigerator and their timeliness. The other options that American Home Shield was using didn't have great reviews. So I requested a different one, which was how I got to Appliance Professionals. They came and checked it out. The part wasn't available so they had to order it but they were back within a week to get it fixed.

I have an Ecobee thermostat and it came up with an error code. The temperature started dropping in my house. So I sent in a claim online for our furnace and they told me that I would hear from the contractor within 24 to 48 hours. Paragon Mechanical sent me an email and then I called them. They scheduled when they were gonna come. They gave me a five-hour window on Saturday. About four and a half hours into that, I hadn't heard anything from them and I became worried. I tried to call them but it was after hours for them, so nobody answered. I left a message and I sent them an email. Immediately after I sent that, the tech was reaching out to me to say that he was on his way. I learned that he had been locked out of his vehicle and then had to wait for people to respond. But when he showed up at my house, he had the problem resolved within 10 minutes. He was very professional and very nice.

KN did the dishwasher and the microwave. They were great. American Home Shield is great, too. Their service is prompt and they're professional. Requesting for service was easy.

CNJ was great. They came out for something inside the toilet. It's like the black thing that's inside that controls the water rising up and down. The toilet needed a new one. The tech put it in for me. He showed up on time, he had the part, he put it in and he was gone. I haven't really used American Home Shield that much. But so far, from what I have, the only thing that really sucked was when my AC went out. I had a leak. All the Freon went out of it, and it ended up costing me $2,000 for Freon because they covered like $200 worth. But I don't think that's any different than anybody else. I don't think anybody covers a lot of Freon. I continue with American Home Shield for peace of mind. I'm single. I have not a clue how to fix anything. So, it's like peace of mind that if something breaks, I can give them a call.

I've had American Home Shield for over five years since we’ve purchased the house and I've been pretty happy with the service. I used them for an air conditioning that went out a few months ago on one of the two air conditioning systems in our house. They did pay to replace the outdoor condenser and some other components but they didn't pay as much as I thought. It still ended up costing me about $2,300. But still, I paid for probably what I suspect was half the bill that wasn't covered by American Home Shield.

First American Plumbing came out to repair a toilet and a leaky sink. They had to get a part but they came back within 30 minutes with it so nothing was delayed. Also, the tech was very professional, knowledgeable, and polite. I would use Home Shield's service again.

When I send claims to American Home Shield, it's almost impossible if I wanna talk to a real person. Plus, if I get to talk to a real person, I end up speaking with someone from some foreign call-center where the reps have no idea what their job is. Once I get a tech though, the ones I've gotten know what they're doing. Recently, I sent in a claim for my washing machine to Home Shield and I worked well with their repairman. So far, things have been good since the repair.

We had an AC issue. Affordable Heating & Cooling had the appointment on hold waiting for the unit to arrive. They got the unit on a Friday the techs were there on a Monday. I did not think that the techs would be there that early and that they would have that thing installed so fast. They knocked on our door to let us know that they were there and they had PPE on. They did their job and I never knew they were there. If AHS can use this company for anything else, I would highly recommend it. All in all, we like AHS. But sitting on hold with customer service trying to get a hold of somebody is the worst part. I'm a federal manager, so I don't make the phone call. I make my husband do it because I don't have time to sit on hold and it would be nice if they improve on that as shorter wait times are always fantastic.

Home Shield has been beneficial to me because I'm a lady and I don't have that support system. So, when I need those little things fixed, I get to pick up the phone and call. The only one I'm confused with, because I can do it online, it's easier, but I had two plumbing issues and it wouldn't allow me to do both. I had to call in to get them done, because it fell under the same umbrella. Also, the required deposits are now 75. When I used to have the 25, you had options. But now my option is one set fee to get a claim started. But other than those things, it's fine. When the K & S Plumbing tech came in, he was more than friendly, checked on all things that we had going on, carried on the conversation most of the time while he was working at the same time. I had a feeling like he already knew us. He was a well-rounded person.

We had a leak in the toilet so we submitted a claim with AHS. However, it says that I can call 24/7 if I need help, and I was surprised by the wait. I was unhappy with it. But I have already suggested AHS to another friend because they were having to replace their icebox, and I was like, “I’m gonna give y'all the phone number for AHS, I think because an icebox would have been covered.”

The AC was making a funny noise and wasn't coming on. I made a claim online with AHS and they sent out Beaches Air. They figured out what the problem was, got the part, then came back and fixed it. The tech told me what was going on when I told him what the problem was, and he was showing it to me in the system. He was friendly and professional, and he wore the mask.

Everything was great with American Home Shield. It was easy to request the service for the dishwasher and everything was good. It's running good since the repair.

We had Turner Electrical and Lighting come out. Our outside lights and inside lights were affecting each other. You'd turn on one light and it would make the other light go out. I would try to turn the other light off and the other light would then come back on. The guy found out that there was a different type of timer that was burnt out or affecting those two light switches. The power went through this timer. He had to remove the timer and he replaced the switches. We had a second issue in the kids’ room. You would turn the closet light on and it would start flickering. You would then turn it off and turn it back on but it's same thing again. It was a bad dimmer and he replaced it.

The stopper in the tub broke, and so I was going to take it out. With all plumbing stuff, you gotta have a special tool. I figured, “What the hell, the tool’s $65, gonna cost me 75 to have a expert do it,” so I put a claim in to American Home Shield, and Circa Mechanical came out. The guy was super duper good. He had the tool and he was gonna have to order the part. I said, “Why? Just happen to have the new one because I was gonna do it myself." It was a good experience.

I had a policy with American Home Shield on my home which I sold. Now, I own a small condo and I bought a policy on that as well. I've only placed two claims over the 15 years I've been with them. When my hot water heater started leaking and the pan started filling with water, I put in a claim the Sunday before. I had a phone call a little after 8 AM on Monday. Plumbing Enterprises came out that day and told me the water heater was shot. It was a 19-year-old system. They put in the paperwork to get a new one and that was installed on Friday as they promised. It all went very well. The response was great and I had a good experience.

Home Shield's automated system for the phone was confusing. I then submitted the claim online and that part was easier. The tech wore a mask, took off his shoes without me asking and did that in my garage before he even entered my house. He answered all my questions and was friendly. The part came in a day earlier than scheduled and he called me right away, and made arrangements to come early. He replaced the motor and took 15 minutes or so. He wasn't here more than 30 minutes and it was done. My air conditioner went out over the summer. And I was like, “Dang it. I wish I had that plan.” I'm happy with Home Shield so far. The process has been good.

The service contractor that came out to do the work were great. They did everything they needed to. The experience went well and the plumbing issue got resolved. American Home Shield is easy to use and good to have as a back-up, moving into a new home.

The motor and a capacitor went out. The capacitor was replaced on the first appointment when AC Bencraft Mechanical Services came out and found the issues. But because it's an older AC and I live on the beach, the grill was rusted. They knew when they took the grill off to replace the motor that it was gonna disintegrate and that needed to be replaced as well. That was a part that they did need to find and order before they could replace the motor.

The guy from A-1 Plumbing did a great job. There was nothing that he had to do in depth, but that service was perfect. They called me within 30 minutes of me calling American Home Shield and they were out the next day. My experience for this time was very well. I've had experiences with American Home Shield that have not been so good in the past, but 50% of them are very good. I'm old, and from year to year, I don't remember when the service was really good as much as if I had to wait two weeks in a hot house for an air conditioner or a week for a part on a hot water heater. It's not so good then.

There was water under my sink. It was leaking from somewhere. I didn't know where. Then on my bathroom, they wouldn't shut off all the way. The one in the tub, the sink, and the sink in the kitchen were leaking. The contractor that American Home Shield sent fixed everything. He fixed the bathroom, my bathroom and the other sink in the house. He was very good and very nice.

The dryer wasn't working. American Home Shield sent a guy from Sears. He looked at it and then contacted them. They're just gonna go ahead and replace the dryer rather than fix it because the part ended up being more expensive than a new dryer. American Home Shield has been great. We've been pretty happy with the service and the technicians that have come out.

My glass-top stove needed to be looked at because it broke. Scott came out for that. He looked at it and took down the information he needed to see if they could get a part to repair it. However, they could not get a part ‘cause of the age of it. Scott already forewarned me that the part probably could not be replaced and he gave me a heads-up notice that some actions may have to be taken after that. Home Shield called and told me that I have an allowance of $600 to put towards another one.

The drain line on my air conditioning unit was clogged. The guy from JR Plumbing & Mechanical Services was very diligent and determined to find out the cause and fix it which he did.

We had a leaky faucet. I was hesitant to use AHS at first because I've had issues in the past about communicating with them. But that was one of the reasons why I went to the website. I said, “Okay, let's see if it's a little better at this time.” And it was! It responds to the email. Within an hour, the vendor was calling and saying, “All right, we're planning to come. Here's the date we'll be there and away we go.” It was better than doing it on the phone.

My most recent claim with Home Shield was for an annual kind of a check-up tune-up on the air conditioner and heating system. I called in to Home Shield, and the claims process was very easy. Someone guided me through the process. The contractor was very knowledgeable of both the Home Shield contract and what was allowed and not allowed on this particular type of claim. He was extremely experienced with heating and air conditioning. He did his job very efficiently and explained the process to me, and I was very pleased from start to finish.

I had the nicest kid come out in Erie. I paid $75 for him to clean my furnace. He was delightful and he knew what he was doing. I was very pleased. This was the third time I put in a claim with American Home Shield. I had a contractor come out and had my air conditioner checked and then another time, a capacitor got fixed on the AC. If you have to call AHS though, there's a long wait time. They need more people manning their phone lines.

We had a water heater go out and The Clogfather did beautifully. It was very timely and everybody was knowledgeable. They were very courteous and I loved them. We've only had American Home Shield for a couple of years so this is the only time we've used them. The warranty turned out to be good for us.

I had a leak on the faucet and a leak on the pipe and AHS gave me who to contact and the estimated date that they're gonna contact me. Working with AHS was convenient, especially with their website. It was very convenient to get in touch or open a claim. I like that. Little Big Plumbing scheduled the appointment for inspection and they came out. They checked the shower faucet and the tech also checked the drain. When he looked at the drain, he said he doesn't think it's leaking. He came back to fix the faucet and we ran the water. At that point, it didn't leak, but later in the night when we ran the faucet again, the leak came out. I went online and told them it was still leaking. They came back a second time and they cut the floor to look at the plumbing. They saw the leak from underneath and they changed the whole pipe.

I had a stove whose front burner would not ignite. The contractor came out and replaced the entire wiring harness for it. It works great now. It was incredibly easy to submit the claim. The only problem that I had with them is that there's nowhere on their website to dictate whether or not it's a gas appliance or an electrical appliance. Initially, it went a repair shop that did not handle gas. So they had to reroute it afterward. The process took a little while longer. They should let clients put notes that somebody cares about. But overall, Home Shield was great. So I'm very happy with them.

I've been a client of American Home Shield before, and my current contract has been for two years. I called them for my garage door opener and it took me a while with the IVR process because it couldn't understand what I was saying. I had to go through multiple times to be able to go through the options, and then right after that, I got an email on when to expect someone. Ace of Spades Garage Doors then came out and they checked the garage door opener, the sensors and the beepers and then they fixed it. Now, it works.

Updated on 11/9/2020: Please read my post from 10/31. Here is an update on washer. My issue with my washer began on September 12 and now 3 MONTHS later, still no washer. I have been going to the laundry mat for past 12 weeks. I spend about $50 a week. Now multiply that by 12 is $600. AHS has offered to send a gift card from Lowe's to replace my washer. Only to get another email a few days later telling me that they are NOT sending a gift card. That I need to purchase my washer first THEN I will get reimburse.

I am writing this review to help out those who are looking into buying Home Warranty. I was a first time home buyer so my real state agent (Gina & Jeremiah **) told me I should buy a home warranty. 3 months after buying my condo, I noticed that water heater is leaking. Since water heater was covered under home warranty, I called American Home Shield (AHS). They said they would send a technician from Confidential Plumbing. Technician came to my house, inspected the water heater and said it need to be replaced. Later that afternoon (10/28/20) I got an email from AHS that I need to call them. I called and they said that they are not going to cover the majority cost of replacing that water heater (total cost $ 2000. AHS covers $ 200) because water heater was not up to code/standard. I asked them to send me diagnostic report so that I can see what part was not up to code.

Recently, Air First Mechanical came out and cleaned my furnace without a problem. They were wonderful. Then I knew smoke alarms were covered but only if they broke, and mine weren't, they were just old. AHS said those weren't covered so I ended up spending the 120 bucks to replace all of my things on my own and my son ended up putting them up, so that was my only concern. When the compressor area of my air conditioner went out, AHS replaced it, and it was only $75 versus 2,000. So, it's easier for me to come up with the $65 a month versus 3,000, 4000 for the compressor. The only thing was it took 10 days to get it installed because the service person that they used at the time didn't have the unit that AHS approved so they had to ship it in and it was 90 degrees out there.

I'm very satisfied with American Home Shield so far. It's easy to go online and fill out a service request. It's a relief having them. Recently, the contractor that came for our plumbing issue knew his job. He was professional about the thing and explained what was going on to me. I had some stoppage in my sewer line and he was able to use one of those auger-type machines to thread it through there to get that out.

I had an electrical outlet issue. The claim process was pretty good. The electrician was great and got the issue resolved. I’m just never sure of what my policy really is with Home Shield. Every time someone is coming out, nothing seems to be covered in the plan. It happened in the past as well. I had a problem with the plumbing on my last claim with Home Shield, and the plumber came out and said he was going to get some parts and come back to finish the job, and never returned. I still haven't seen the plumber again yet. This is my first year with Home Shield. I'm not understanding what we're paying for. I'm not understanding what we're getting.

I got a new washing machine a year ago and I told the rep about it and she said they would have someone come out and pick the old one up. A real nice man came to pick it up but it was a year later. The company that brought it out, I had paid the disposal fee and he kept saying that he was going to send his boss out because he didn't have any room in his van. The boss never came and no one ever called. I told Home Shield and they got in touch with the company for me. It worked out. Also, when I got the washing machine, the gentleman stayed and showed me how to work it. He gave me some tips about washing and about laundry detergent.

I usually call American Home Shield to submit a claim. We submitted a claim on an icemaker, they contacted the appliance guy and within three days, he came out. He took a look, ran a check on it and told me it was bad. After another three days, he came back and replaced a part in the icemaker. He was great and very professional. I've had American Home Shield for almost 30 years. I've had other claims and I've got good service. I've recommended several people to them over the years.

It takes a long time to connect with American Home Shield to get things rectified if anything is out of the ordinary. I sit on hold for two hours. It is an arduous time-taking affair. Still, as long as the process goes as planned, things are smooth. The tech who came was swift with the diagnosis of my issue. He came in with his mask to make sure that I was safe and he was friendly. He explained the situation thoroughly.

The double oven had an issue with the panel. It didn't light up or respond to any command. My husband tried to do the claim over the internet, but then he couldn't, so we ended up doing it over the phone. Then the contractor came to look at the issue and they said that the options were limited to fix it and that they would get back to us in a few days, which they did. They said that they could either try to get a new panel, but that it was very unlikely because it was an older model. The other option would be to remove the panel and send it to get it fixed, and that it would take about five weeks to fix it.

After I did the seasonal heating inspection, it was discovered that we had a faulty gas valve for our upstairs heating unit and it needed to be replaced, so that was what the contractors that AHS sent did. The contractor was in and out quickly. He performed the job very well. The contractor texted us when they were en route, which works for me now because I'm working from home, but the initial time frame they gave me - that 8:00 a.m. to 1:00 type thing, was a very big time frame. A four-hour time frame is hard. But other than that, they were fine. American Home Shield is a great product. I always found the process of AHS fairly simple when I've had to request service in the past, and this previous time as well.

I tried submitting claims online to Home Shield and if I have hang-ups doing it that way, I submit claims using the telephone. When doing things online, I either cannot find the right description or AHS's drop-down menu didn't have the right offering. We had an annual check-up of our central furnace in our house and our gas furnace. Royal Flush AC & Heating's tech diagnosed a problem. We did a repair order through American Home Shield and replaced the draft motor and fan unit in the furnace. I paid $75 to AHS to cover the check-up and another $100 for the next service call. The tech obtained the parts and put them in. I was very impressed with him. He was very efficient, helpful, and professional.

We haven't had to use American Home Shield, luckily, too many times, but twice. Both times, the contractors came out quickly and they fixed the issue. I did my first claim when our downstairs air conditioning unit wasn't blowing cold air. The tech was out like the next day or two, and the guy fixed it while he was here. This time, I did my claim online and it was very easy. A.A. called and set the appointment the following day, and then, they were out here the following day. So, I was happy with it. Both experiences we've had so far have been good.

There was a pipe leak in a pantry wall. It was a waste pipe so we couldn't use a bathroom without it. American Home Shield was easy to contact. I didn't have to wait for anybody. I submitted the claim online and their website was easy to navigate. Everything was fine. We were contacted the very next day. Northeast Florida Contractors and Maintenance was our service contractor and their guy, Steve, was very knowledgeable and had a lot of experience. He explained everything step-by-step. I had called my uncle, who is a retired plumber, for advice first so we would know what to expect. The same action was taken by Steve so I felt very confident. He was really good, talked us through it, and he let me take pictures. Everything has been fully repaired. It's excellent. The repair was provided immediate help to us.

Best Care Home came out for our air conditioning units and did quality work. I just had to wait on the phone for quite a while to get a person in filing the claim.

I am a tenant but I'm the one that makes the call to American Home Shield to get a job done. I have had trouble with my claim submission before. There was a long wait sometimes. I wasn't getting enough information to know what I was supposed to do or if someone is gonna call me. I was told it was supposed to be within 48 hours but sometimes it wasn't. I've been in this property for four years and the process has gotten better with time. The return call of whoever the job was given to got quicker. When my heat wasn't blowing out, ATR General Services was assigned to me. They were efficient and quick.

When the contractor came out for the washer recently, it was a simple fix. The technician was really smart and really fast. He just took a look at it and brought what he needed he suspected from what I told him. I was very happy with the results. Now the washer’s running better than it ever had for a while longer. Overall, I was quite impressed with American Home Shield. Their people on the phone soured me right off the bat though. It seemed like the first girl that I got was a foreigner. I couldn't understand a word she said and she was like a third-grader trying to talk to them. I thought, “This is not going to work. These people are not up to snuff.” But then once that one guy got out, and how fast it was, AHS seems to know what they're doing, so that's all that matters to me.

I could not convince my dishwasher to dry the dishes at the end of a cycle. I made a service request by calling the number and I immediately got to talk to somebody from American Home Shield. Then, the techs came out and tried to do some troubleshooting. They arrived right at the beginning of the timeframe they gave me and they explained what they were doing. It was quick and when they left, I couldn't tell that they've been there in terms of any debris. But they thought they fixed it with correcting the way the machine filled and it turned out that that that didn't fix it. They came out again yesterday and put a new timer on it because the heating element was working fine. It was just that the drying cycle for some reason was completing super fast. They also showed up during the timeframe they said they'd be there.

The top part of my refrigerator had gone out. It was getting a whole lot of ice and it wasn't cooling off at the bottom. Then there was some rubber part that's connected to the door at the top that had come down. The contractor that was sent out was really nice. He had to come back because the rubber under the door wasn't letting the top shut. Now, It's performing like it's supposed to. I couldn't get in the ice, and now my ice maker is working. American Home Shield is worth it.

We had a furnace check-up. The technician that came cleaned it. He said I was using the wrong filter, so he suggested the correct filters for me to use. He was very friendly and very professional.

Everything went very well with our heating claim with AHS. Submitting the claim was easy. I did it online. I immediately received a text message or an email or both, stating that AC had been connected to my account and I should be hearing from them within 24 hours. It was less than that that I heard from them. The company that came out did exactly what they said they were gonna do, sent an email and then gave me a time frame. They were here within that time frame and everything got repaired. I've been very happy with the prompt response from both AHS and the companies that I've been linked to for any repairs. I just moved over to AHS about four months ago. I wish I'd had them all along because my previous company that I had never approved anything or worked with me at all.

I've had just about every warranty company there is over the years and my experience was always fairly lukewarm. I was very skeptical about getting Home Shield but it came with the house and I'm glad we got them. The person from AC Resue who came out for our heating was exceptional. The guy has a really impressive skill set and could listen to the air conditioner or to the furnace and say what was wrong with it. It took him about 30 seconds to fix the problem and then he spent some time with us explaining what we could do and what we could do better. I wasn't expecting that and I'm not used to it from a home warranty type of experience. It's my first time to have a home warranty that is kinda what you hope you're gonna get.

There was something going on with the pool heater panel. It had moisture in that the guy said dried out. He's been out here before and he did a good job. He took care of it so it's working now. However, I have two $100 charges that American Home Shield is supposed to be taking care of. They need to have a better way of following up with that sort of thing. I put the order in then we cancelled it because something came up and we had to go out of town. I called back the next week and rescheduled it. The last person assured me that $100 would be taken off. It takes about three to five days and I'm gonna give it three to five days. Other than that, they're fine that's why I do business with them. I’ve always had them in the past. This time, I've had them for maybe three years.

We've had American Home Shield for nine years now. Every time I've needed to have something done, they're really quick to get the services taken care of and get somebody out here pretty quickly. The house that we currently live in was winterized for about a year and a half before we bought it. When we bought it and woke everything up, things started breaking very quickly. Within the first year, we had the air conditioner and both water heaters replaced and another issue with our other air conditioner unit. They came out and helped and got everything taken care of really quickly.

I called American Home Shield and said that I needed somebody to fix the heat pump. They sent somebody out the next day but it took a while for the part to get there. So, it took the better part of a week for it to get fixed. Other than this, I had claims with AHS to put in a new air conditioner and various things. The experience with them has been very satisfactory and I have no complaints.

My garage door opener was not working and the reason was it is mounted on the ceiling and the board there was faulty. It was not getting the signal. I created a request and it was easy. A guy came the next day, changed the board and everything was okay. He did the job professionally and went. I've had American Home Shield many years, and I now know almost everything. Whatever is not covered is not covered. When my air conditioner was changed, I had to pay $800 for some code change fee since it is not covered. Earlier, I did not know that rule and I came to know it at that time.

The faucet in my hall bathroom was leaking. We had called the American Home Shield before for service and were told that they could only do so much because what they needed to do was knock out the wall and repair it. So, they did what they could. So, until I'm ready to knock out the wall and change everything, I'll have to live with it.

Our refrigerator was not cold, then our freezer was not freezing things adequately. When I submitted the request to the American Home Shield online, they gave me a message saying Active Appliance would reach out within 24 hours. They did not reach out to me for several days. After at least 48 hours, I tried to reach Active Appliance, and I was on the phone for quite a long time and wasn't able to get ahold of anybody. I was put on hold and then I got cut off. By that time, I got frustrated. That was a Friday, so I just tried waiting until the following week. I waited till after the weekend and hoping that they would reach out to me, but it was around Tuesday that I was able to have a chance to call them and get ahold of somebody again. Their intake system was a problem. But once I got ahold of them, they were very professional and did the job well.

Roughly a month ago, we were called by our condo people and they told us there were problems with the air conditioner. We're in North Carolina right now and my wife went to Florida. We had Air Link come out and look at the unit. They said that they might be able to fix it, but they might not. Also, they said that they did not think American Home Shield would pay anything for it and that we would have to come out and they would come out and look at it. We drove to Florida roughly a week ago and a half ago and we had an appointment with Air Link. They came when they said they were going to come.

A night or two before I moved into the property, I heard a loud noise in the walls. I thought it was maybe because I had had the hot water running, which was what happened. A couple of days after I moved in, we were running the hot water and I heard the noise again. It was really loud in a certain area of the house. My Realtor called American Home Shield because she told me she was gonna do the claim for that. We also had a claim to put in for a burner issue we had on the stove. After that, they had been in touch with me.

The contractors that came fixed the motors of the garage door. They did a great job and they came on time. They finished the job at the proper time and they left. American Home Shield does an excellent job. When I call them, they send somebody out promptly and they get all my work done on time.

After I submitted the original issue with my air conditioning to AHS, someone came out and looked at it. They found that there was a part that needed to be replaced and I was told that it would be put on order. But I never heard back about when it would actually be repaired and as far as I know, the trouble claim is still open. I was also told by the company that originally came out and looked at my AC that they were going to come out again on Monday. But that was a week and a half ago and no one ever showed up. I submitted a second ticket because I got an email from American Home Shield saying that my claim was concluded. That was confusing to me because my AC wasn't fixed yet. I informed American Home Shield about it and at the moment, I don't know where I stand.

I got the email from Home Shield saying for them to come out and that it's getting cold and I might want somebody to come out and check on my heat. I didn't even realize because it wasn't that cold yet, but there were a few cold nights. That's why I was like, “Well, let me go ahead and do it since they're suggesting it.” When the contractor got here, one thing they noticed was, whoever installed it, my new Nest thermostat wasn't showing the heating element at all. They fixed that. It was two guys that came. They had a mask and were quick. Thank God I didn't get so cold. I turned it on because it wasn't working. I suggested Home Shield to several people. My sister told me about it. I didn't believe it. $50, I was sure it would be something else. I waited for the shoe to drop when they had to fix something, but it didn't. It was great.

While there are a couple of ways I can submit claims to American Home Shield, I usually submit my claim online 'cause they are quicker to respond that way. Within an hour or so, a technician would call me back to set up a time to come out and look at my problem. When I need to speak to a live person though, the wait time is long and I've waiting nearly three hours to talk to a person. I give them the benefit of the doubt though because of the pandemic as not everyone's working right now.

The garage door spring broke on the garage door, so it wouldn't open. We thought our warranty with AHS covered garage doors and accessories. But what it turned out to be is they said it's just the motor. They did not cover the spring in that. When they told us who the company was, I called them and said it was a spring on there, so they brought it out, fixed it and away they went.

It was good with Prime Plumbing. They called before they got here. They were on time and very friendly. I had two clogged drains and everything was done pretty quickly and well. They spent about 30 minutes on site. They were clean and professional too.

I was doing a callback for a washer claim and I couldn't do it online. So I had to go by phone. It was a little bit more difficult. But the technician sent out by American Home Shield was excellent. He was on time, dressed professionally and very articulate. He was able to find the problem quickly and he was able to resolve it perfectly. The washer is working fine since. I've been using American Home Shield for years and they're awesome. They are very responsive and they're very easy to schedule appointments with. Also, the contractors that they use are very knowledgeable and professional.

The technician who came out for my dishwasher was very nice and very knowledgeable. He replaced the plastic brackets of the upper shelf. There was nothing mechanical with the dishwasher. It’s just some plastic bracket that broke. I did everything online and It was fairly easy to do. The work that the technician did was great. That is the first time that I can ever say that. I’m hesitant about all of these people that come on this home warranty. I used to have another company that my Realtor purchased and they were the most horrible company in the whole world. They're all bad. But I've only been with American Home Shield for about two months and so far, so good.

The first contractor checked my heating system to make sure everything was good, and that went perfectly okay. I had another claim for ductwork because I had airflow issues and then, American Home Shield assigned me a company that doesn't work on airflow. So, I had to cancel that. When I called AHS and told them about it, they said that they would note and make sure to specifically ask that they could do what I need. Hours later, they ended up reassigning me to the same company that said they couldn't do that type of work. So, I canceled it all and found someone else to do it. I didn’t go with AHS on that because it was frustrating.

I called for a claim and the text interaction that I had with American Home Shield and the local vendor was great and immediate. I called and got an appointment the next day. The tech showed up on time. He was highly professional and he was able to diagnose and fix the problem in a very timely manner. American Home Shield is a great product. They do a great service. They do as they promise and that's all I'm looking for.

The water pump wasn't pumping any water. I used the computer to put in the claim because when I tried calling, they put me on hold and then I never got any answer back. But it was simple to put in the claim online. The water pump has been working fine since the repair. AHS is worth taking the time to look into.

I have three daughters with long hair and in the sewer system going out, on the mainline, there was a huge hairball that was backing everything up. The rep from All Hours Emergency Plumber had to go in and get it out. He had to remove the toilet to do it and when he put it back, he didn't do it correctly. So, we had a leak from the way that it was connected. I saw it quickly after he left and they came back out the next day. It was annoying but other than that, they fixed the problem. American Home Shield is good and it wasn’t an issue this time. I was able to get somebody out the same day because we had to have the water off to the house. But sometimes, it's many days before they could get somebody out, which I find unacceptable. I bought the house in 2012 and I’ve had AHS since then. Every year, it always pays for itself when something like what happened the other day happens.

Clogfather was dispatched for a plumbing issue and they did pretty good. The first person I talked to on the phone was kinda rude. They told me that they couldn't fix it and they weren't gonna come out. It was really weird. But then, 10 minutes later, they called back and they said, “Okay, we'll be there in 10 minutes.” I have been pretty happy with American Home Shield so far.

A & M Plumbing came out recently for a loose-fitting on the toilet pipe. They were definitely on time and were very professional. I wish everybody would wear shoe covers though. But it was easy submitting the claim with AHS because it has the app to put in a request. American Home Shield seems like a good deal.

My wife had American Home Shield through her last home, so she was adamant that we switch over and I’m satisfied that we did. The guy from Texas Best had whatever needed to be replaced on the AC unit in his truck so he was able to do it right then and there. So that was nice. The blower unit was replaced last year when we first moved in and the previous home warranty company that the previous owners had covered it. They replaced it with a model that's set for 110 voltage and it needed a 220, and it took them a week to get it.

We were having problems with our heating system. I was turning on the thermostat, but the system wasn't coming on at all. We had had the hurricane come through here so we had lost power the day before. I reset the system, the breakers, and it wasn't coming on. When it came on, there was a really horrible electric fire type of smell, so I was hesitant to run it. I was terrified that I would burn my house down.

There was an offer through the American Home Shield website for a discount on the heating check-up. American Home Shield informed me of who the vendor would be. It was via email, and it was a very quick response. It was within a two-hour time frame. It's been about three years that I've been with the company, and it's been great. The biggest selling point for me is that it's so easy to navigate, especially online. It's easy to get on the website, find what I need, get the information that I need, or submit a request. In this day and time, things move so fast and we're so busy that it's nice to just get online without having to hold or wait for an agent on the phone. And that way, someone can reach back out to me. That, for me, has been the biggest selling point and the biggest positive that I've experienced with everything with American Home Shield.

My air conditioner was continually breaking down. One of the miniature components went down and had to be replaced. And it has been. A & M was really quick. American Home Shield assign somebody else. I dealt with him the first time and then I had called again and got somebody else. They weren't able to come out for weeks and they assigned this guy again, and he came out right away. He was really good. The last time he came out, the air conditioner needed to be replaced. I got it installed and I got to use it for a couple of days. It's wintertime now. So American Home Shield sent somebody out to look at my furnace. They fixed it today. Now, I got AC and heater. Everything worked out well.

I had two appliances broken, and the same company, Sears, fixed them both. They were fantastic. On my microwave, the magnetron failed. That's the unit that produces the microwaves. They ordered the part, it was then delivered to my house, and they scheduled a time to come back to put it in. In the meantime, my dryer broke. They came back a couple of days later, diagnosed the dryer and had the parts sent in for that. Two people arrived at the same time on the repair day because they needed two people to get the microwave out of the wall. Each worked on the two individual units, and they got them both fixed and put them back in.

I put in a claim for a plumbing issue through to American Home Shield and they sent me the name of the plumber attending to it. I called them and set up a time for them to fix my issue. The plumber came, fixed my problem and called me to say it was done. He said that he had contacted Home Shield and the job was paid for. So far, service with AHS has been good. I had another company before to whom we only had to pay $50 to get their contractor to come out. With AHS, I pay double for a service but it doesn't cost as much each month. I've put their warranty on my house and my rental.

I called American Home Shield because my garbage disposal was leaking. The claims process was okay. I did the automated line and that thing told me that the contractors would call within 48 hours to schedule an appointment, and they called the next morning at 8:30. The technician was very nice. I've recommended AHS to people.

American Home Shield is a valuable thing to have for repairs when owning a home. It’s easy. I don’t have to search for contractors to do the work. The ones that they recommend that are part of the service are top notch. I submitted a claim for an AC repair and the guy who came has been out before. He’s great at what he does. Since then, the AC has been running perfectly.

I’ve used them several times and they do what they say they’re gonna do. I would recommend them. A guy from Hopwood Electric came out yesterday. He was very professional. He could tell right away what the issue was. He was pretty timely. He called me and let me know he was coming, and what time he would be there. So it worked out pretty good.

I've put in about half a dozen claims in three years. I've never had any problems with American Home Shield. I've been very happy with the service. When the man came out for my heater, he said all he had to do was push the reset button. He was in my house for less than three minutes. I was surprised that he was able to be in and out that quickly. He told me that all I had to do was push this little red button and reset it. But since it went out a couple of days ago, I've had two different son-in-laws come over and look at it. One said he couldn't even find the little red button. The other one said he pushed it, but it didn't work. I was going to call today and I didn't know whether to call the company directly or if I was supposed to go back through American Home Shield.

We've had American Home Shield for a long time. We moved in here in ‘96 and it was somewhere shortly after when my husband got it. One time, my heater wouldn't shut off, so I had to unplug it. My husband said, “Oh, I think it's the baseboard, but let’s leave it to the experts.” I called American Home Shield and spoke with an agent. They said the contractor would call me to schedule the appointment, and they called right away.

We had a dishwasher that stopped working and American Home Shield sent out a fellow. They said he was gonna be there at 9 o'clock and he came at 9:15, which was relatively close to on time. My wife dealt with him. She was very pleased with his knowledge of our particular dishwasher, understood what it was that it needed right off the bat and fixed it. Fixing it was rather simple once you knew what needed to be done and he took care of that. He educated my wife a little bit on the product and what it was she should do in the future. We felt comfortable with it and we've had no problem with the dishwasher ever since. It was great although I paid $133 for the call, which is a lot of money. I would like to see that down into the $85 range as opposed to $135 range.

The guy from GJC Electric came out right around the time I was expecting him to come and was here the next day. He was very knowledgeable and personable in talking. He was very thorough and checked the electrical panel, the wires, and everything like that, so he knew exactly what he was doing. He found out what the issue was and fixed it. I was very satisfied with the timeframe.

I have two houses and I had a claim recently for both of them. My AC was leaking in one house. It's super old and there are no serial numbers on it. The tech from Top Notch came out and he knew it was leaking. Instead of him reporting to American Home Shield, he put in a claim to get a new coil and a new drip pan. There's no make and model. Everything is worn off of it. I didn't know how he would get those items if there's no information.

We had Select Home Warranty but we were dissatisfied. We switched to American Home Shield and they have done everything they said they would do. Their claim process was really easy. I did a claim when my disposal was out and one of the toilets was running all the time. All Points Plumbing replaced the flapper in that and replaced the disposal. They did a really good job and they were in and out quickly.

We had a leak in the tub. The water was going downstairs and we needed the faucets replaced in the bathtub. We also had issues with the toilet. They had to replace the panel below the toilet because it was making the toilet wobble when you sit on it. I just called Home Shield and told them what issue was. The contractor came the next day and they looked at everything. They had a few things that they did that particular day, but then they had to reschedule because what they had to do would take half the day. That was Friday that they came out. They were here for five hours. But they’re supposed to be here in the next 10 minutes because ring that's around the valve that they put on the bathtub is not tight. They will be back to tighten it up. Other than that, everything was fine.

A screw in the dishwasher needed to be tightened because that was interfering with the dishwasher door closing. We called American Home Shield when we submitted the claim and they let us know who was coming out. The contractor was very good and easy to talk to. He did the repairs very quickly. He had it fixed in less than 10 minutes. The last claim we had was the icemaker and everything worked. They replaced it and put the icemaker in and now, we have lots of ice again. The contractors come in a timely manner and they called us. The only thing that took a little long is when they order the parts. Sometimes, it takes over two weeks. But AHS is a good. We haven't had any problems with the company.

My garbage disposal wasn't working. The contractor came and fixed it. They were very professional, very quick, and informative.

Right at the end when my dryer stops drying, it shuts off completely and there's a beeping sound. There's a code on the LCD saying “HE”. When I open up the dryer, it's scorching hot. I looked up the code. What's going on is something with the thermostat never transitions away from super-hot to a fluff. It's supposed to be slowly decreasing heat because of the model and the technology. But it doesn't do that. The clothes come out wrinkled. I called American Home Shield for a service request and they assigned Universal 1 Repair to me. The guy who came out was awesome.

AMS of The South came out and fixed the shutoff receptacle of my air conditioner. So, everything was working. My air conditioning went out again two days ago so I called and set up another appointment. But due to the hurricane we just had, I won't be able to get in touch with the contractor probably till Friday. I usually go on a computer and go to American Home Shield’s website and do a request for service. In 24 hours, they always call me within the next day of me submitting the claim and let me know that either a technician is on the way or they're trying to get with me. The service provided by the contractors were great and I’m very satisfied with AHS.

When my husband submitted the claim for the garage door, I'm assuming that American Home Shield didn't ask him what we did think was wrong. The reason why that was important at this time is if he had told them the spring was broken, they would've said that our warranty doesn't cover the spring. The guy that came out was very nice and very professional but we ended up paying $100 for the service and we had to pay another $180 because it wasn't covered by the warranty.

The guy who came from East Ohio for a heating issue did a good job. It took a day for him to come out after I put in the claim. He was very courteous and he handled everything that day. A few years ago, I was having trouble with my garage door and American Home Shield sent somebody and it was fine too.

Our no-frost refrigerator started frosting over and making a loud clicking noise. At one point, it cut itself off and didn't start for 24 hours. When it started up again, it continued making noise. I called American Home Shield and the reps I worked with were very professional. They took care of what i asked. I was told that I should hear from their contractor within 24 hours to set up the appointment. The contractor was very prompt in calling me. Within a couple of hours of filing my claim, they called and explained that they were overbooked. Their rep said that it might take a week. I called the rep back and told her that my refrigerator had stopped working and she was able to get someone out in less than 48 hours. The unit is working fine since their tech came. I've had Home Shield for 15 years and they've always been able to take care of what I want.

The claim for my furnace was very easy to submit. The repairman was very professional and it was fairly simple to deal with him. He said that he would have to replace the whole unit. But the American Home Shield reps are very difficult to work with. I’m trying to go in a different direction and they're saying that I can't and that I have to use the technician that came to my house to fix the furnace. I'm also being overcharged. So, I'm trying to figure out another way to get my unit repaired and American Home Shield tells me that I don’t have any. Overall, my experience has been sometimes easy and sometimes difficult. Navigating through American Home Shield whether it'd be the website or calling the phone number could be improved. They gave me a couple of numbers so I could call different departments, and it all was just the basic 1-800 number.

Rescue Your Air did a great job. They always do. They're one of the few contractors that I've dealt with through American Home Shield that contact me within a reasonable period of time. They show up when they say they're going to. I had an instance this summer where the home warranty company assigned the job to someone else, and I waited over a week. They did not contact me or return my calls. I ended up having to get my air conditioner fixed myself. I couldn't get back my $100 co-pay even though I was out out of pocket over $600 to get my air conditioner fixed because I couldn't get their contractor to come or return my call. I got a sour taste in my mouth over losing $100, plus the other $600 I was out, but most of the other experiences have been good. I haven't had that many claims, so I have American Home Shield like any other insurance. I have it in case I need it.

We had an issue with our stovetop range. It couldn't get a flame out of two of the burners. I replaced them and I still couldn't get them to work. I filed a claim with AHS and a tech came in. I thought it was an issue with the gas underneath but he said the burners were blocked and just needed to be cleaned out. He was able to get them to work. He also worked on the dispensers on the refrigerator. I bought a water spigot and I was gonna put that on myself but he put it all for me as well. He was very good. My wife was very impressed.

I'm mostly unhappy with AHS and I might discontinue it. I notice the service has gone down in the last couple of years. I called for the latest issue and their automated system is faulty. When you put in your information, like your zip code, it would ask you to enter something valid. It's tough. You don't always get a live person right away and the automated system has got glitches. Then, when I'm trying to communicate an issue, I sometimes have a hard time. I talk to people halfway around the world and it's hard to understand, which is not their fault. Also, the fees keep going up for my monthly. I'm paying lots of money and I can't get somebody to come out for days. The warranty won't even work with me.

I went online to file a furnace claim and that process was much easier. Usually, when I call, there's like a bit of a wait. But online, I can fill out a claim in two minutes. I opened the ticket in the afternoon. Within an hour, I received a call from the contractor saying that they would be out the following morning between 8:30 and 9:00. They got there probably about 8:45. It was an actual service repair. The upstairs heating was working fine. But when we turned the downstairs on, nothing happens and it was very cold. They explained what the issue was and replaced a part. Then within 10 minutes, we could tell that it kicked on, so that was fine. They were there for 45 minutes and had everything fixed.

The water pump on my washer went out. I called American Home Shield and spoke to an agent. I was told that there was a contractor assigned to my account and they will be contacting me. It took a couple of days. They gave me the number to call. I could talk to them in person. The guy that came out, Dave, was an excellent guy. I liked him. My washer has been working like it's a new appliance since he's been out. American Home Shield lives up to my expectations. They're great.

It's pretty simple to contact American Home Shield through the normal 1-800 number. They sent me an email as far as who would be contacting me concerning the service. JR Appliance Service came out and did their job. The contractor was courteous and he diagnosed what he thought was the problem. But I'm still having some problems outside of what they repaired.

Golden Appliance was courteous, professional and friendly. But the attention to detail was not there. The technician installed a part and repaired the dishwasher door okay but the positioning of the dishwasher was not to its original position. It is set back about an inch too far into the cabinet space and it needs to be brought out another inch. So I need to call American Home Shield to set up another appointment for the technician to come back.

I have American Home Shield on both of my homes. My mom and my dad and my sister have them too. They're good and I like them. They're quick and the process is easy. Recently, a guy came out to check my microwave. He turned it on and said he was gonna order the parts which he did. One part came and he came back out and thought that the other part had come. He called and they told him that the other piece was delayed.

Dremus Appliance came and did their job. It took a couple of weeks, but it was a matter of them getting the parts. As soon as the tech got the parts, he replaced it. I was very happy with that one. But we had an issue earlier with our refrigerator where the water filter has a leak and then they still haven't fixed our microwave, which goes back like six months. I've done several calls to renew some other policies that I have with American Home Shield, and I told them about these issues and they said they'll follow up, but no one gets back to me. They haven't been responsive at all. But their contractors were good as far as cleaning up. They didn't leave a mess. I've had Dremus come out for other service and they've been good.

The claims process can be tedious when I do it online, and the company that AHS forwards the information to may not call in an expeditious manner so sometimes, that could be a problem. Sometimes I have to call the company back as opposed to them calling me. I don't know how AHS disseminates the information to the companies they're working with. If they say they're giving the information out, I have to take them on that face value until I know something's different. Then once the information's given out, I don't know how the company does or doesn't. But he did well.

Berger Plumbing came out right away and fixed the problem on my sump pump. Everything went pretty smoothly. This was the second claim I've had since moving in and both claims were handled well. I submitted the first one by phone and the second one online. The first time, I was on hold for a very long amount of time. During the second claim, they gave me a wait time estimate. They gave the option to call me back and not have me on hold which I thought was a really good improvement.

Everything went well when I submitted a claim to American Home Shield for my dishwasher with a broken panel and refrigerator ice maker that wasn't crushing ice. Submitting the claim was easy and not long after, a contractor came out. The tech was good and he replaced my dishwasher panel. The contractor for the ice maker had to order parts and so the repair took a couple of weeks. Everything is delayed with shipping so that wasn't a big deal. However, I'm a little concerned about the ice maker as it doesn't seem to make ice the way it did before. Regardless, AHS has a good program. Their fee is a little high for visits though.

When we had a claim for our washer, we ended up going and purchasing a new washer. We've gotten our reimbursement. It all took a while, but we survived. We did pay more than the reimbursement, but we're fine. We're happy. We had another washer downstairs and it had gone out. The guy that came out was really good. He ordered a board because it needed a new one. When the new board came, he installed it but it burned up. So I was back in touch with his people because I wasn't hearing from them. The gal told me that she got confused that there were two washers and she just deleted one, not realizing there really were two. Then she was telling me that she had to have been doing more paperwork for American Home Shield and resubmit that. So it’s still in the making.

My experience with American Home Shield was great. Intertech Maintenance Group was all fine.

The contractor came out to check on my heat and make sure everything is in working order. They were great. American Home Shield has been great too other than getting the service out here in a timely manner. It takes forever for service to come out. It's gonna be three or four days, at least, before they'll come out and do any service. This particular service took like 10 days before they were able to come out. If something’s broken, I need it fixed. I don't need it fixed in a week from now.

The guy that came out to fix the fridge was very good. The fridge wasn't getting cold, so it was a little warm. The first time he came, parts were ordered, and then the second time, it was fixed. American Home Shield is good. They're very polite whenever I call.

I had back to back claims for the refrigerator and for the pool. The control panel on the refrigerator was broken and Accord Appliance handled it well. I was happy with it. Both the pool service and Accord were very busy so it took a little bit of time. Other than that, Home Shield seems to be pretty good.

My most recent claim was for the garbage disposal and the contractor came out almost the same day. it was really quick. He was great as well. I also put in a claim for the water heater and I was satisfied with the work the contractor did on that.

Give American Home Shield a lot of consideration. Their customer service is very good. When I had a sump pump backup, I requested for service by telephone and it was a quick response. L&M responded within hours and took care of the problem almost immediately. With one visit, things were taken care of well. The guy was very clean and he was very knowledgeable about the problem. He did an excellent job.

Pop-A-Lock came out exactly when they said they were coming out. They told me exactly their expectations from what the warranty point of view was and what they could and couldn't do. They were very efficient and very good. Looking into it, I would still go with American Home Shield from what I've seen and my experience so far. I was just trying to make sure I was doing the claim right and understanding the whole process of just paying the $75. If the services are covered, that's all you have to pay. I like that aspect of it. The biggest thing for me is knowing exactly what's covered as to save myself even the money of a service fee if it's never gonna get covered. We get the sort of coverage documents but sometimes, they're a little bit wordy.

There was a lot of language barrier that I couldn't understand when I submitted the claim to American Home Shield but it was easy and the contractor that they sent out was 100% good. He taught me how to keep the maintenance up on the garage door. Overall, it was a good experience with AHS.

American Home Shield has worked really well for me and submitting claims has been fairly easy. When I reach out to their customer service team through email, they take care of my problem. Most recently, I had an electrical issue and when I submitted a claim AHS got back to me fairly quickly. The technicians they sent were fantastic. The first one who came out was very knowledgeable and he diagnosed my problem. Then, AHS wanted a second opinion to verify so they sent the second guy and he found the same issue. He then repaired the electrical leg that I had a problem with. The work was done very well.

Our hot water heater died. The element wiring shorted out so it was fried. Affordable Plumbing came out to look at it, thinking they might be able to fix it on Friday last week. Once they figured out that they needed a new one, they called the company and the company ordered the new one. But it wasn't ready for pickup until Sunday night. They tried to pick it up Monday and they tried to get out here. But I felt that they got caught in bridge traffic and it was going to be too long for them to actually drive out, put it in, and get back. We live quite rurally and we're an hour from pretty much anywhere. But we got it put in, it's working, and it's wonderful.

DFW Plumbing came for our plumbing claim. The guy was very professional and he explained everything. He had protective gear. One was an outside location and easy access to the bathroom he needed and so he was in and out as appropriate. As we would talk, he kept his distance as appropriate. American Home Shield has been beneficial, which is why we chose to renew. Moving into an older home, we had a couple of claims. When it came to peace of mind, we were able to use it so it was good.

Submitting a claim with AHS was extremely simple. I just went online, typed in what I needed. It popped up. They were back to me within 24 hours with who was gonna come out, and what was gonna take place. It all just flowed smoothly. Recently, I submitted a claim for a hose bib. The pipe coming in from the wall was leaking. The contractors scheduled the time and they came out. They diagnosed the problem of what it was 'cause I wasn't sure what it was. They crawled under the house, fixed it and cleaned up everywhere around where they were and it was done. It was great.

Home Shield is very efficient. Everything’s good about it because when I called for my air conditioning unit that was making a noise, they called me right back and had the air conditioning people to call me right back. Harkins came out and the part they had was the wrong one. They took the whole thing back, came back, and repaired it. The service was very good. I would recommend Home Shield. I had a different warranty with my other house and I was not pleased. I'm thinking about going with Home Shield for myself for the other house.

On October 5, 2020, I filed a claim with AHS about my 7 year old Bryant furnace not working (Heating model #987MA66100V21A-B SERIAL # 1612A43819) installed in 2013. When an HVAC technician, B&W Tin Shop (563) 650-8333 or (309) 762-5419, AHS contracted with came out, he quickly discovered the problem with 1 part on the furnace that needs to be replaced. After 1 week, I still had not heard back from him, so I called him. He claimed the part was obsolete and no longer made by Bryant. I told him I looked up my model and part online and found it at DIY websites. I called around to Bryant reps locally who told me this was 100% incorrect, that he should know better and should know he can get the part at a local supply house. I called him back to share this with him. He went to a local supply house and found out they do indeed carry the part, but that he would have to get AHS to authorize the purchase.

Got AHS account as part of house purchase. Long wait times on phone, every turn they changed the rules. Waited 3 months, fixed it myself after they said check was on the way. Now they want a receipt and will not pay the agreed price. This is a scam. Do not waste your money.

We have been a customer of AHS since December 2014. In the past six years, we have placed less than 10 service requests and only 3 or 4 requests have resulted in small repairs. Our annual contract payment started at $650 and currently we are paying $900 a year. I feel it is important to give this background. On 9/30/2020, a service request was made for our second floor A/C system, it was not cooling. A technician was sent on 10/05/2020 to check the A/C system. After checking the system, he said, "The refrigerant is low and we will have to come back to do a high-pressure leak search, but this needs an approval from AHS." Another technician came to do the pressure check on 10/09 and found a leak in the evaporator/case coil. He mentioned to me that since the system is very old and it uses old/R-22 refrigerant, he will be recommending replacing the system.

They are completely unresponsive and unprofessional. Paid $75 for a service fee for a refrigerator and they never came out Called them a few times over a 2 week period AHS said I had to schedule the service with the contractor, the contractor said I had to schedule with AHS. I was assigned a new contractor from AHS who said pretty much the same thing. I finally just call a repair person directly paid $120 they came out the next day and had it fixed in less than an hour. It's not worth using American Home Shield unless you are willing to wait a month and spend hours calling them and waiting on hold. To top it off the support staff constantly closed the chat without resolving issues and saying they will call me back but never did.

My experience with this company has been awful. I have an electrical panel box that has loose breakers and something burned inside it. I had a friend look at it who is a licensed master electrician and told me to call my home warranty company and they will replace it. I had 2 technicians sent by American Home Shield for 1st and 2nd opinions what was wrong with it. I was told there was water possibly entering from outside but the 3 electricians including my friend who are all licensed master electricians say that's not the case and there's no water entering the box. They won't make any repair because of an exclusion in the contract with water coming inside.

The simple math is: $51/monthly Premium + $100deductible per service call = $712 per year (Minimum) + being at the mercy of a fraud company that takes your money without providing a promised service. Today is the 8th day since I’ve placed a service call to unclog a stoppage in the utility room sink and the issue has yet to be resolved. The plumber that showed up couldn’t complete the job because he don’t have the right tools. The plumber is not answering and AHS is refusing to send out another plumber. I’ve wasted an hour each day this week trying to call AHS. Their customer service is incompetent and lazy.

I called regarding my water heater stopped working. I was assigned a business, to come out for the water heater, garbage disposal and a minor stoppage in a guest bathroom. The plumber they selected came out, said I needed a new water heater, and he wasn’t there for the other two items I requested. He said it would take 3-5 days to return and my husband said that wasn’t acceptable. He then said he’d call American Home Shield for a quicker approval, and should get a response in 30 minutes. He left, not leaving any paperwork, never called back, nor did anyone from his business or AHS.