American Home Shield Reviews

The technician from United Air Temp who came out checked my AC unit and looked at the thermostat. He also checked our unit outside and went over his diagnosis with my husband. When he determined what was needed, he talked with us about the part that was needed in the coolant and told us the whole process of what was gonna happen. He was very thorough, helpful and knowledgeable. I did the claim online and American Home Shield’s rep gave me a call a few minutes later. The turnaround time was excellent. The only thing was some of the prices were a little vague on what the cost would have been after the initial fee.

The washing machine wasn't washing with any cold water no matter what setting we put it on. It was all hot. I had friends come out and start moving around the hoses to determine if it was a plumbing issue or a machine problem. They thought it was a machine problem so I called American Home Shield. It was a woman that came out that serviced it. She was sharp. The problem was the hoses that were connected to the machine were reversed, and she saw that right away. It took a few days for them to get the appointment, but it wasn't an urgent issue. I was happy with what transpired. I've had American Home Shield for two years since I bought the house and this was the first one where their contractor came out to look at a problem. I'm pretty satisfied with it so far. I'm a little older and some online stuff can be weird, but American Home Shield's online system was pretty straightforward.

A tech from Cities Appliance Repair came out to fix our microwave. Something wouldn't turn on, and he said he knew what it was, and he could fix it right away. It was a fuse in the microwave itself. He had to get a part but it didn't take him very long to solve the issue. He was a really nice guy. He was efficient. We were happy.

We've had problems over the years with our air conditioning system where it would work and then on a really hot day, it would stop working, and then it wouldn't work for a day or two, then it would start working again. About two years ago, we spent about $1,500 getting the system serviced, and for the last two years, it's been fine. About two weeks ago, all of a sudden, it started that weird behavior. On a really hot afternoon, it stopped. It kept blowing air but it was not cooling. I panicked and I put in a service request to American Home Shield. The next day, it started working just fine. So, the tech came out about a week later. We canceled the original service guy because they did show up but they didn't have insurance. I told the guy who came out about how the AC wasn't working, but it is working.

American Home Shield sent Appliance All Stars who then looked at our washer. My son was here with them, and they said that parts needed to be ordered. There were two separate parts. They left the parts on the washer. My son said, “Well, I think he's gonna come back in and tell me what he's gonna do, but he never came back in and just left.” They said that they were gonna put an order in to American Home Shield. That took two days, and it wasn't done correctly. This was a Wednesday and my washer had already been out for about five days. They had first offered someone else to do this, and then I guess that person was sick in the hospital, which is understandable. They had to change it to the Appliance All Star people, so it was an extra two days.

We had repair done on a dryer and another one on our dishwasher, and Sears cancelled numerous times on both. It took over a month for both of them to be fixed. Sears doesn't have a technician who can come out and do both. We had to have this set of technicians and that set of technicians. It was the worst service we've ever had. I couldn’t get anybody to help me, even American Home Shield. So, we're upset. The technicians finally came and supposedly fixed the dishwasher, but it still didn’t work. For the dryer, they ordered parts, and they never came. When they ordered the second time, two sets of parts were ordered but when they diagnosed it as being the motor, it wasn’t that at all. It was just a fuse in the back that they could have fixed the first time they came out. But nobody actually looked.

The repair guy worked on my wife’s dishwashing machine and told us that we’re probably gonna have to get another hose. The drain hose didn't have enough drip loop in it, so it wouldn't drain back into the deal. We ended up buying a brand-new hose and it was the most expensive hose I've bought in a long time. American Home Shield does a good job and I’d recommend them.

Reliable Appliance came out for an appliance that was leaking water, and they fixed it. Everything's been good. The warranty side of things with American Home Shield has been pretty hit-and-miss but for this specific instance, it was fine.

I submitted a claim online with AHS for my fans and navigating the site was challenging because it doesn't give you the specifics. All I could do was hit “other”. But the tech who came out was fine. There was one portion that he said he couldn't do. But everything else has been fine.

We had scheduled the contractor two weeks in advance to replace a card in a dishwasher. I had my son come down from Los Angeles, a two and a half hour drive, to meet with them, and he got there on Friday. They're supposed to be there on Saturday. We got a call from the appliance people, and they said, "I'm sorry, we can't come out 'cause we didn't get the part." We could have got a bit sooner notice so my son didn't have to spend five hours of driving just because someone didn't have a part. I said, "It'd be another month or so before my son gets back down there."

I want to fix whatever needs to be fixed and not put a Band-Aid on it. So, I want a resolution, and I want the technician to feel good about when he leaves out, and I wanna feel good when I see him leave. I had some issues with my sensors and Amin Maintenance came to fix them. He was able to repair them the same day. I’m glad he came because he came out and helped us before on another service call. So, when I saw him, I kind of like smiled. I was glad to see him. I hope whoever has a service call, they could get him. They'll look forward to good results. I’d recommend American Home Shield.

In my daughter's bathroom, if you flushed the toilet or emptied the shower, water was coming up through the sink. We made a claim with American Home Shield and the tech they sent out snaked it. I liked him and everything is fine now. Also, after a year of roof leaks, I have to put a new roof on my house. I put in a roofing claim last year and nobody came out. But I paid for it. When you pay extra for roofing coverage, and you pay the $125, but nobody comes out, that's wrong. Aside from that, I asked for the refund multiple times and I never got it. So, I’m disappointed.

When I tried to order the repair for the air conditioner, American Home Shield's website didn't have enough options. So, it just came across as an evaporator, and the contractor didn't understand. So, the technician called me and I explained the problem, and then they set the appointment. But it could have been a little bit easier to set the appointment. When the technician came, he was able to fix it. He was really quick and super nice.

Pruitt's Plumbing had to clean out a drain stoppage that I couldn't get cleared. They were very professional and took care of my issue. Prior to them coming out, American Home Shield said that they were referring me over to them, and they were out here. There was no timeframe at all. It was very fast and good. I'd tell others to use AHS. They took care of me.

My AC wasn't operating efficiently and it was having some issues with the dampers inside of the ducts opening and closing when they're supposed to. The work order through American Home Shield was opened on May 1. Somebody came out on the 9th of May for the first one, and evaluated what was wrong. They said that there were some parts that needed to be replaced. They had to get with American Home Shield to see if the warranty would cover them. About a month and a half later, I was trying to call American Home Shield, and I found out the work order is complete. I just thought we were waiting for parts to come in. American Home Shield said they didn't receive any paperwork from the contractor. That paperwork was never turned in, so nothing moved forward on it.

The tech came out and did an assessment, and he said he had to order the parts. But I didn't know the parts were getting delivered to me. Then, it took him 30 days to come back to tell me he can't fix the washer. It ticked me off because when he first came on the 8th and saw that he couldn't fix it, he should have said so. He ordered some kind of tension belt, some rods and something else, and when he came, he said he couldn’t get the plate off. It was bent and unfixable. This is the same guy who came the first time. He made me wait for two months for a washer that we could have solved on the first day he came. I had to call American Home Shield four times, and I finally got a lady named Crystal. She would not give up. So, she solved the problem.

My recent claim with AHS was for a dryer that had stopped heating up. C & C came out and they were able to repair it. They said it looked like it was some loose connection 'cause it was old. AHS is really good. They respond quickly and service has been great to me. So far, I haven't had an issue with it.

Avoid it if you Can, This is pure Scam. Everything is not covered, I had a switch valve to my toilet that is not functioning and I was told this is an accessory and not covered! I paid $125 deductible for another issue and the technician came and was unable to fix it but they wont refund the money back. It was a year of nightmare with them.

American Home Shield does an excellent job. I had a toilet that needed to be put together. The previous one had to be replaced. There's a checklist for submitting claims with American Home Shield, and I used it. I did it online. Alaska Plumbing came out and did an excellent job.

The refrigerator was not working and there was an issue with the dishwasher. We asked American Home Shield for a service and we had a virtual visit wherein the diagnosis was done by the tech over the phone. He directed me to show him the refrigerator and the dishwasher. He decided that the reason for the refrigerator's problem was we needed a new compressor. Then, American Home Shield calculated and figured out that I needed to pay extra $527 because it was above the limitation on the refrigerator. They never showed me how they arrived at the number 527.2, but that was okay. So I paid the money then the technician came in, and couldn't fix the refrigerator saying that the compressor was fine and we didn't need a new one. He said that there were some minor things that needed to be done, and disappeared. Then, for months, I was getting very confusing signals and refrigerator never got it fixed.

I'm not a big American Home Shield fan. The first vendor for the dryer diagnosed the problem. It was more like an online diagnosis, and it was a very neat and innovative feature. He was able to diagnose it very accurately just from me FaceTiming him with it and him hearing the noise. That was a great feature. He ordered parts and on the website, it showed that parts were ordered. I kept calling that vendor afterwards, and they said they still had not received the parts yet from American Home Shield. That went on for a month and then, all of a sudden, I get a thing from American Home Shield saying, "Okay. We've closed off the service order," and asked me for a survey. But before I could do the survey, it disappeared.

Our oven was not working. FNA Appliance Repair came out and fixed it. They were awesome. They asked us for the oven make prior to coming, so when they came, they had the part that was needed. We've never had anybody ask us for the number of the oven before. We've had other things like our microwave fixed, and the service people would have to come. They would look at it and then they would get the part. So, I was impressed that FNA thought presumptively and got the number of our appliances so that when they came, they had parts that may have been used or needed on that one. They got our stove working.

We told American Home Shield the model of our refrigerator that needed repair, and they assigned this person. He took one look at it and said, "I don't handle these kinds of models," and he left. I'm already six days without a refrigerator. Then Sears came out. They took one look and they said they were gonna order the parts.. They claimed the part was ordered, and I was calling on a regular basis. Between calling American Home Shield and Sears, I determined after a couple of days that the part was not really ordered. They were still looking for the part because the manufacturer discontinued the part. American Home Shield said we have three weeks to try to find it. So, I was supposed to be five weeks without a refrigerator.

The garage door wasn't opening and closing. I made a claim with American Home Shield and they sent out a tech who was very knowledgeable. He repaired it on the same day. Since the repair, I had an issue and he came back out. But it was a user error and everything's working now. All in all, I've been pretty happy with American Home Shield.

The AC capacitor had expired and the fan wasn't coming on, and it was very easy to place a claim through the American Home Shield website. The tech replaced the capacitors and everything’s working as expected since then. The service is good and I would highly recommend American Home Shield as long as the price stays within reason.

Roco Multiservices came out and were really good. They answered any questions I had and was thorough on checking everything and, I would recommend them. However, it took quite a while to get somebody. I understand that I'm in an area that it's more difficult to find people to come here. So that part with AHS was disappointing. But once they got this company assigned, they reached out pretty quickly.

American Home Shield, I have no problem with. But for my recent claim, the techs were delayed in coming out because it was so hot. Then, when they came to work on my AC, they put nitrogen in it and they were trying to see if there was a hole or leak because I was out of Freon. And my unit was getting hot. So, they had to come back out again the second time and that was supposed to be this week. But I haven't heard from them. Right now, the unit is still blowing hot air.

A module went out for the furnace ignitor. I requested American Home Shield for a service and the rep I talked to on the phone was to the point. I had an awesome experience and I would recommend them to friends and family members.

I love calling American Home Shield. I speak to agent, and it's easy and super quick. I'm given a name and, a lot of times, a picture of the person, so I know who's coming. I've always gotten somebody here within less than a week and any issue that I've ever had has been fixed right away. When we had a machine that wasn't working properly, they sent Sears out and our communication was awesome. The tech figured out what was wrong with the machine within half an hour and he explained everything. When we were closing on our home, the person that came and signed the paper with us suggested American Home Shield. We've been with them as long as we've had the home, which is four years, and I have always recommended them.

Best Electric did a great job. They had to fix some wiring so our ceiling fans would work and they did it the same day that they came out.

I submitted a claim with AHS and Kemp Heating and AC was here the next morning. The tech was good. However, I thought, when I paid my $125, that that would cover whatever they did. But I had to pay more because he had to put in Freon. AHS only covers 1 pound of Freon. I'm 75 years old and I bought AHS because I have to live on Social Security only. So when you say you have that deductible, and then up comes this additional cost, it really hurt me as far as my bank account. To top it all off, I put the claim in twice and my granddaughter tried to cancel one of them for me because I didn't know how to do that. She said she got it canceled, but they took out two $125. I got a refund, but it took a few days.

The air conditioner wasn't getting cold and it wasn't blowing very well. We submitted an AHS claim and the contractors who came out were good. The tech ordered a part and installed it, and then it started working again. I couldn't ask for better. However, AHS needs to get more contractors. They only have one for electrical and one for plumbing in our area.

The technician from Myers Comfort determined that my washing machine can’t be fixed because the part is no longer available. After a few days, I hadn’t heard from American Home Shield, so I called them. They had it noted that the technician was supposed to return to the house, and I told the representative that the technician said he couldn’t fix it and that he was putting that in. I called Myers, and the woman figured out that the technician had accidentally marked that he was supposed to come back out, when in reality the part couldn’t be found. She was very nice and said she would get everything in the pipeline so I could finally get a new washing machine. I was a little put out, but people make mistakes, and it was merely an accident that the technician accidentally put down that he was supposed to come back out. I liked the technician and he did a good job.

The two outlets on the front and the back of my house were not working. I tried to submit a claim online, but I didn't do it properly so I called. A representative put it in online for me. Service Electric was the contractor that was assigned to our claim and they were great. They showed up on time. The tech called before he arrived and he identified himself, and came in and identified the two locations that needed to be checked. He took care of the problem, which was, according to him, pretty simple.

The air conditioner was not cooling anymore. Shamanski Air Conditioning was assigned by AHS for the claim and the tech who came out was courteous. He came about the time he said he would come. He looked at it, diagnosed it, and then told me that it needed to be replaced and they would contact me. AHS is a good company. I'd recommend it. I like the ease of getting an appointment made. But they can have more active communication on what's going on. I occasionally get, "Your contract has been assigned," but that's pretty much it.

The techs from Affirmative Air determined the problem immediately. It was an easy fix. They corrected something that a prior company had not done correctly, which caused the problem. Everything they did was great. American Home Shield was very helpful in getting the AC company out as soon as possible because I live in Arizona and it's very hot here. They found someone on short notice.

The washing machine was putting grease all over my clothes. This is the first claim I've ever submitted a claim to AHS and it was easy but the process was not. I called on the 4th of August. A man came out from Sears on the 5th. He was having a dispute with them on the phone about which parts he needed, because he felt that one of the parts did not come together. He had to order four parts total.

Express Appliances came out once to diagnose my refrigerator's problem. And when they came to diagnose the refrigerator, they also installed a part that was preordered for my dryer, which was perfectly fine. Everything went really smoothly with that. Once the refrigerator part that was needed arrived, they came out to install that. I wasn't present for that but my husband was. They fixed everything fine.

I put in my request and AHS is quick on answering and they are quick to get somebody here. I got no complaints. When my AC had an issue, they sent Dragonfly Mechanical out. They are top-notch. The AC was leaking water downstairs and was freezing up. The contractor found the coil outside had a hole in it and was leaking. After the repair, everything is working better than before.

Evans Plumbing did two things when they came out. They worked on a water line to the refrigerator that had broken and they also worked on a garbage disposal and put in a new one for us. They were right on top of everything as far as time management was concerned. They called us ahead of time and organized that visit both with a text and calling. So, it was a very smooth operation.

American Home Shield was easy to use. You just click on a button on their website to file your claims. We got the warranty when we bought a new house in Houston. The previous owner gave us some money for it and we added the extra to have a better coverage. Recently, they sent out Astral Appliance to work on my laundry machine that was leaking. They replaced the rubber, so it doesn't leak anymore. But there was a few other issues. In the beginning, the softener wasn't going through every 10 times, so it was almost never going. Some place was a little bit obstructed, so the tech de-obstructed it.

For my claim with AHS, they were great. I stayed on the phone until someone answered, and then I went with setting up an appointment, and then they asked me what it was for, and I told them. Drip Plumbing came out and he was great. However, there's a charge each time a tech comes out, even if it's due to multiple issues.

Being a new homeowner, I knew I needed a home warranty and because I got some good reviews from my friend who has American Home Shield, that it was really good, I knew I wanted it. I've had it about a year and six months, and I like that they're fast and professional. They got me all the help that I needed, and my problem was resolved rather quickly.

I needed my salt system replaced and Premium Pool wanted $6,000 to do a $3,700 job. I ended up going out of network and American Home Shield gave me $2,975 to do the cash option. I would love to see that statement removed from the contract, saying that unless I contact them first, they won't approve the service.

The electrician American Home Shield assigned my first work order to was very professional and polite. He came in and went straight to where we showed him the issue we believe had started. I initially attempted to make the repair myself and it turns out I made the repair correctly. It was just that the manufacturer of the outlet mislabeled their product. All the electrician had to do was flip the outlet over and then we had electricity again.

I have an old unit and when you use it, four minutes into the shower, it runs cold, then after another four minutes, the water becomes hot again. I called American Home Shield to submit a claim and they sent out DraigGo Alabama. They did a fine job but the unit is still doing what it was doing before. So, the techs helped me figure out a go around that works. I've also used American Home Shield before and the service worked really well. They're reliable and I told my son to use them.

Tha garage door's lift string was broken. The tech that was sent out gave excellent service. He was able to address the issue on the same day.

American Home Shield has been very nice and understanding to me. I'm happy. The very nice tech came, evaluated and gave me a quote on what it would cost to do what I needed to be done. My HVAC system is old and we talked about the cost of updating it to a heat pump system. I'm working on getting a loan to have it done.

I set up the claim online with American Home Shield and after the first visit, the issue still wasn’t resolved. They sent out a different contractor, which was Clean Air Act. They diagnosed why the automatic shutoff was happening in our AC and fixed the issue completely. The tech just opened up a drain and made sure that everything was clear. They were exceptional and gave us tips and tricks to keep that from happening again in the future. I would recommend them for any of the HVAC stuff that could exist. On the other hand, my experience with American Home Shield is 50-50.

I requested for a contractor through American Home Shield's app and it went okay. I just don't like how we have to keep entering everything. I wish we can just take pictures of it. The contractor looked at all four appliances that I submitted that had issues. They took pictures and tested them out thoroughly to make sure if it was something that can be fixed. It was done in a timely manner.

Placing the claim for the AC on American Home Shield’s website went well. The techs who came out were courteous, and they not only answered questions but also explained things. They gave a little bit of advice on some things and were in and out of here in about 20 minutes. Everything has been perfect since then.

I put in a request online through American Home Shield and the computer system worked great. The service person then arrived when he said he would and was able to diagnose the issue. We had some problems trying to get ahold of the company for supplies, but it was no fault on him. American Home Shield did the job and I'm getting what I'm paying for.

I filed a claim with AHS recently and it was all good. Everything went really smooth. We use the AHS app when we submit claims and it's fantastic. it works well. It's simple and easy to understand.

There was a broken sewage pipe underneath the house, but it was also clogged. When I noticed that the line was broken, I had already known that the line was clogged up. We looked up underneath and we could tell where it was clogged up. There was a part of the sewage line that was bust open and things were beginning to accumulate there. It was backing up into some of the toilets. So, we knew what needed to be done. I had to pay for service twice though. So, the first time the claim was put in, it was for them to come out and unclog it, and they did. The second time, I had to call them out and pay another service fee to get them to repair that break in the line. So, there was some miscommunication somewhere between me and the person that I talked to at American Home Shield. There was a miscommunication with what needed to be done.

I had a pipe leak and Dempsey was able to take care of it. I was satisfied. AHS is always good to have. It's a good investment, especially if you're a homeowner. However, I don’t like that I pay monthly, and then when you call them, you still gotta pay that 125 regardless.

Maybe it is the service providers, but I have had a very poor service experience. I own/manage four rental properties in two states, so have four policies. This year I had to order services at a vacant property. One service went smoothly as planned, scheduling through the property manager flor keys and access. The other service provider, Platinum, informed me that I had to be at the property in person. I am a senior citizen who does not drive so had to hire a person to drive me the 120 miles to the property. That service provider's office set the date and time of the service, Friday, August 8th from 2-6pm. I verified that in phone calls and texts with the company, even calling the day before to verify date and time.

American Home Shield is something that you probably need just as a backup. It's affordable and also very convenient. To have the extra security in place is absolutely phenomenal. I need to do a new claim because the microwave is still messed up, but I didn't have the money at that time for the 125 payment. So, I had to cancel it.

United Air Temp came out for our garbage disposal. He repaired it. He didn't stay long. He looked at what was going on with it and he was able to fix it instead of replacing it. Everything's working good now.

A-US came in and told me my blower motor's out and they'd get it replaced. They told me it was covered. All of a sudden, I got a denied claim from American Home Shield. They said that they wouldn't do it because of a power surge. They won't cover it. So now, I've been out of the AC forever. I thought having the warranty was a good deal, but they don't cover any claim.

I've used American Home Shield before and I used it again. I've been protected with them for about a month, and when I did an online claim for a leaking toilet, it was easy. They let me know who they assigned the job to, then I looked them up and contacted them myself. Our interactions were good. They explained the problem and the limitations of the contract, which can be improved. We don't know things are installed improperly until we find out the problem. It's not like people go through a house when they buy it and take the toilets out to see if it was installed properly or not.

I got my AC repaired and it went fine. My garage was flooded, because I have a carpet in there. The contractor came, fixed it and we were good. Everything has been holding up fine since then.

I always do a representative when I file claims with American Home Shield because I wanna make sure that what I selected is what I actually need. The AC unit that was completely out needed a coil and another part that goes with it. When the other guy came out to put it on, he said, "I don't think that's it. I really think it may be the compressor." I said, "Probably." I had somebody on the side to come and look, and he said it needed all of that. I just wanted to see what they would say. It needed the compressor, but it didn't work. It needed a thermostat. It needed four things. When the other guy came out, that is what happened. The unit came on. It's loud compared to the newer unit, but that's okay. I could tell that it's on.

I'd recommend American Home Shield. I bought my home where my son is in December 2001 and I've had AHS the whole time. When I got married, moved in with my husband, I got AHS for that home. My daughter-in-law was the one who was there at my second home when the contractor came for the garbage disposal. I gave her full access to do whatever. The only thing I don't like is the price keeps going up and up. But I recommended AHS to my niece in Houston years ago and she got them.

United Air came out and diagnosed that my system was tripping the circuit breaker. They weren't able to fix the issue, but they put in a ticket for an electrician. Then someone came out and inspected the circuit breaker to verify that it was tripping and indicated that I needed more amperage. But right now, I'm still without air. So I'm gonna have to redo a service call or I'm gonna get an electrician to take a look at that. It's not the original issue so there may be an additional service charge. But overall, I would recommend American Home Shield. In fact, have recommended them to a friend. The key piece is how they service. Each service technician or each service organization is different. I've had good service techs, and I've had very bad ones.

The air conditioner was running, but the temperature kept going up and it would stop cooling. The technician from Affordable Heating tried to do something and it didn't work. So, I had them come back out again. They claimed after that that there was mildew and water inside the air conditioner, which was why it wasn't working. American Home Shield denied the claim because of mildew and water. I told them that an air conditioner is going to have water and mildew over time. It's 20 years old. But they wouldn't pay to have it replaced. I had to pay it out of my own pocket.

With the way that American Home Shield works, people open a claim then they assign a vendor to work it. People pay the $100 fee and they come out and repair whatever needs to be repaired. I did a claim online and the contractor they sent out was good. Everything is working properly. On a different note, American Home Shield has been making changes in the way they do business lately and I wouldn't recommend it because they keep going up in price and they want to narrow the scope as to what they are covering.

My refrigerator was leaking and after it was fixed by the contractor, Asset Services, the base of the refrigerator started heating up. I called American Home Shield to let them know, and then I called Asset Services. But the lady said I need to call AHS back. I just got a runaround and AHS never reissued the claim. The icemaker was supposed to be fixed, which was an additional issue, but no one came to fix it. So, I'm not satisfied with the service. The refrigerator is still hot.

AHS sent a vendor to my home that was not competent enough to repair my washing machine. I called numerous times and requested a more professional, more competent company and was denied that. At this time, I still have screws missing from my washing machine and there is damage on the front of my washer as the result of their repair attempt.

Dempsey Plumbing did a good job when they came out for my claim with AHS. All of my toilets were leaking. They did what I asked them to do and left. They knew what they were doing and it’s fine now.

American Home Shield sent a contractor, Circa, to my home and I had to endure a lengthy wait before the repair was completed. But since then, I have not had any more issues.

This is an absolute disgrace of a business model, and I can't believe anyone would fall for this blatant rip-off. If you're dumb enough to buy into this scam, prepare to throw away $100+ for each service request, only to have American Home Shield send out a shady, unreliable repair company that refuses to even finish the job. When you finally find someone who’s actually willing to do the work, AHS will deny the claim outright, leaving you with nothing but empty promises and a pile of out-of-pocket costs.

When I moved in my home, the people that lived here had American Home Shield. I decided to keep it because it was cheaper at the time. Also, it has not been difficult to get in touch with anyone. The difficulties lie in trying to find someone who I can understand and can understand what I'm saying. There's a language barrier there. The premiums and the contractors that AHS uses need a lot of improvement.

They often found reasons to deny my claims, and even when something was approved, the process was slow and frustrating. Since the coverage rarely met my needs, I decided to cancel and won’t be renewing.

Sometimes American Home Shield takes too long to get somebody out, but they did really well this time. I had outlets that stopped working in two of my bathrooms and they sent someone out who replaced one of the GFCI outlets. That resolved the problem in the bathrooms. However, I also have a light in the dining room that was flickering and that problem was not resolved. He checked it all out and told me the switch was not right for the type of light bulbs that were in the lamp fixture. He was very helpful.

I would think long and hard about buying any warranty from American Home Shield. Their service used to be wonderful.. I had three policies with them. I haven't had to file a claim in a while but noticed their rates increased greatly. I just this week had to file three claims; one for bathroom sink issue which was resolved quickly; one for a kitchen sink that needed a new faucet.. for which the contractor told me I'd have to pay for the faucet myself and just left; and one for a pressure tank that they denied.. calling it a storage tank which it is not.. even though my policy covered pressure tank regulators...

Terrible First Experience – Avoid This Company. This was my first time using this company, and it has been a horrible experience from start to finish. I submitted a repair request for a brand-new washer, and the service provider they assigned had numerous one-star reviews — many of which included warnings about scams and unethical behavior. Despite these serious concerns, the company refused to assign a different repair provider. When I contacted customer service, I was met with a representative who clearly had limited English proficiency and seemed to be reading from a script. No matter how clearly I expressed my safety concerns, I was repeatedly told they would not consider any other repair company.

I've used American Home Shield for so long that I've lost count of the years. I recently had them send out DrainGo of Alabama to address an odor issue with my toilet. There wasn't a leak, but there was an unpleasant smell. They replaced the component under the commode, and since then, everything has been in good working order. When it came time to alert AHS about the issue, I called their support. I dealt with their automated system, which I don’t like. However, I didn't notice any delay or change in the time it took them to respond because of it. If a family member or friend were to inquire about my experience with American Home Shield, I'd recommend them as a beneficial service to have. I handle most things over the phone, as I don't use their online services.

I like American Home Shield. But they contract out to different companies. They just have to be aware of the company. Hoback came out here before for the furnace and I didn't like their service. The gentleman that came out was on the phone on hold. I went in there to talk to him and I didn't know he was conducting business. You can't come into a client's house and be conducting your own personal business on the phone. He didn't do anything. He went straight to the unit and then he hooked something up to the wire. Then he went outside and told me that my wires needed to be replaced. But the wires didn't need to be replaced. The issue was something else when Precision came out and they got the unit working. But I was very dissatisfied. I put in a complaint with American Home Shield about Hoback and the gentleman that they sent out to me.

First time East Coast Appliance Repair came out, they fixed my freezer when the ice maker wasn't working. The second time was the fan in the oven, and it was making noises and shaking. My stuff is working great right now. American Home Shield took care of business. I enjoyed them. For the price, you can't beat it. They come out, replace or repair. I do my claims by phone and the customer experience is great. They understand me and I understand them. We're on the same page of what we're trying to get accomplished.

Everything went smooth in my recent claim experience with AHS. The guy was very responsive and he kept me updated. However, AHS still needs to improve their communication, in terms of information. Because if it wasn't because I was checking the website, calling and asking, they really didn't inform me of anything.

There was a couple of times that Sears came out on the same item. I did the initial service call online using American Home Shield's website. The second time, I contacted the customer service at AHS and they made arrangements to have them come out again. The Sears technician, initially, said that the cooktop itself was functioning the way it should, but it wasn't receiving enough power to take and correct the problem. He checked the electrical connections and made a recommendation that an electrician come out and look at the situation, which after he filed his report, American Home Shield arranged for that and the electrician came up. Everything worked properly after the electrician.

When I did a claim online for my air conditioning unit, the process took a little bit too long. I figured American Home Shield had to find somebody in the area. That was when it was 90 degrees, and the AC guys were all busy so I understand that. For a couple of days, the air conditioning unit was making a loud noise when it was starting and when the repairman came out, he put in a new capacitor. He checked everything including the levels of freon, and it has been running well since. American Home Shield is good to have.

I've had a couple of service calls that didn't go well. But the majority of them are fine. Recently, a contractor restored a floodlight back to the housing. They were good. I've had them come out a couple of times. I request them every time I need to get electrical service taken care of. I call AHS so I can request a specific contractor. You can't request a specific contractor online.

Unfortunately, the techs who came out were unable to fix my air as of yet. They said it was a compressor, but it wasn't the compressor. Now they're saying I need a new unit. It's been about 30 days that I've been out of air so far. They said that they were gonna replace it. But that was about a week ago. But past services with AHS were great. I also submit claims online with AHS and they usually respond relatively quickly.

I wouldn't recommend American Home Shield because their contractors are so bad. It's good, but they hire the contractors. Ice was accumulating outside of our AC unit, so I did a claim for it. They had Metro Air Services come but they didn't do anything. They didn't even spend one minute in my house and they said, "This is the problem," and it was not. I wasted my money. I hired a private company and they came and said, "Oh, the motherboard is not working." The AC is perfect now.

I wouldn't recommend American Home Shield. People will have the issues with the service technicians coming out and diagnosing the correct problem. I like the customer service, but they need to make sure that they have technicians that are local. My washer wasn't agitating correctly, the dishwasher wouldn't turn on, and a burner on my stovetop wasn't regulating properly. To submit the claim, I initially used American Home Shield's app, followed by a phone call, which was an easy process. However, it's the part after that that gets sticky. It's regarding them sending out reputable service providers.

AHS is a good company. They’ve been dependable and reliable. When I submitted a claim for my broken appliance, Sears came out here the next day. The tech helped me understand the appliance better by showing me which buttons to push.

The fan in the unit would come on and blow while the unit was off. I was trying to find out why it was doing that. Each time the person from American Home Shield came, only thing he did was turn it off at the thermostat and turn it back on. He came three times and did the same thing. They never looked at the unit.

It took almost a month for my AC to get repaired. When I made a service call with American Home Shield, they assigned a contractor who scheduled an appointment. But on the scheduled day, it rained. So they could not open the AC. Then they ordered the parts and it took more than three weeks to get finally get the AC fixed. Also, I had to call American Home Shield a couple of times for me to get updates on what was going on. It was very hot and I had to cancel a lot of plans with my family because they weren't able to come since my AC was not working. Overall, I have mixed feelings about American Home Shield because getting tings repaired takes way too much time.

I got the new water heater installed and something got switched off. The guy from Precision Engineering came and checked everything. He was able to get it back on for us. He was very professional, and the service was good, quick and efficient. I recently closed on the property I'm living in now and I got American Home Shield at around the same time, which has been less than a year. It’s been a good experience. Everyone throughout this process has been professional. I got a phone call where the rep explained all the services offered and what my specific plan offers. Everyone's been very respectful during the process, and the price is very reasonable.

I had to wait two weeks before I could have air right in the middle of summertime. The guy from Cold Air came out, diagnosed a problem, and said he was going on vacation and would be back until the next week. I was without air. He said he told American Home Shield that he was gonna be away. So, that was between him and American Home Shield. It's just if he was gonna be away for a whole week, he could have conducted that better. There was a part that has to be ordered and he had the part delivered when he got back, which was a week later. And when he got back and got the part, what they ordered was wrong. So, I had to wait another week for them to readjust the order and for him to come out and complete the job suffocating in the heat. If he was gonna be away for a vacation after he discovered the problem, he could have had another technician come out and finish it.

The quality of American Home Shield's service is decent, but the cost to get someone out went up $50. It was $75. Now, it's $125 within the last year. On my recent claim involving Waldorf, they were supposed to have a camera snake and they didn't have it. So, they didn't do anything and just referred everything back to American Home Shield. I waited for such an extended period of time. And then when I call back to try to follow up, they told me I had to pay again before they could send somebody else out. I had to end up finding a service myself. The other services were really good. The plumbing services just didn't benefit me.

AHS worked with me to try to get an emergency appointment set up. However, I think I'm paying them too much. Each service call costs $125. For my recent claim. I needed to get my AC unit fixed. A tech from Dell's Appliance and Heating came out. It turned out to be a problem with the breaker box. The AC has been working fine now but he didn’t wash the AC unit when I asked him to.

Our AC needed a part replaced. The work that the technician did was fine. They had to order a part and had to come back in about five days. In the end, they addressed the issue. The technician and American Home Shield are two different things in my eyes. The technician, at some point, was refusing to get a ladder which he knew he was gonna need. When I was waiting for someone to bring the ladder, he was trying to leave. We were having to call his supervisor to get him to stay. It was really a lot. Other than that, his work was good and the AC is working.

The tech from A-US Air didn't communicate very well. I wasn't really impressed with that company and on the man. Then I got charged $275 extra because he said that the cleaning of the AC outside wasn't included in my plan. I put out the $100 service fee, so I paid 375 for this whole visit just for him to go outside for two seconds. He just cleaned one side of the AC outside. He didn't take it apart. For 275, he did very little, and he wasn't very informative about anything. I’m thinking about just going to a different home warranty because if that's gonna be the case, then I'm gonna be double-charged and I can't afford that.

Extreme Heating & Air kept coming out and they kept telling me to turn the AC off before they came for at least 12 hours, so when he would come, he would be able to turn it back on. The first time, he said there was nothing wrong with it at all. It just needed new air filters. But they’re only six months because Home Depot comes out to my house and does a check on them too for me. The AC turned cool for a day. Then, I had to call the techs back. They came again and put some more Freon in the AC and changed the coolant. It lasted for a half a day, and then went out again. When I called him and he came out again, I was told to turn it off and he said it was turning back on and cooling. I told him it does not cool and my house is 95 degrees. They said there was nothing wrong, so I requested a second opinion. I called American Home Shield again because the house was still hot, and they sent someone back out who again said there was no issue. After that, AHS approved a second opinion.

I had A1 Phoenix Plumbing come out for my recent claim with AHS. They did a great job. They ordered a new part, a thermostat, and it works fine now. I’ve not had any issues afterwards.

I had a six-week long problem with an oven, and it was simple to fix. I made a service request with American Home Shield and the first tech they sent out was from AG. At this point in time, the oven worked except on bake mode. So you could broil and use the convection. The tech was a really nice kid and he was right out of trade school. He said the oven was 20 years old, so he didn't think they'd be able to fix it because he didn't think they'd be able to get the part. Then he said he was going to order two parts. I then called American Home Shield and I had to wait 40 minutes to get somebody on the line who was in customer service. However, they said they couldn't anything until they got the report from the technician. And that kid took three days to file a report.

I'm very disappointed with American Home Shield. I have a claim for my refrigerator that has been going on since June 20th. The techs have come out four times already but it's still not fixed. When the first tech came out, he unsteamed the ice and did something with the water plug in the back. But four hours later, the problem was still be there. So, I called American Home Shield and they sent them back out. The second guy said it needed a part, so they ordered it. When it arrived at our home, I let them know and two days later, the first guy came out and put in the part that the second guy ordered. But the next day, I still had ice in the back and I had water coming down at the bottom on the refrigerator. It was putting ice all over my food and everything in the freezer.

I'm paying American Home Shield on a regular basis for this coverage, but when there was an issue with my hot water heater, I ended up having to pay out-of-pocket because American Home Shield didn't have a vendor who could get to my home overnight and there was no way to stop the water from leaking without having the technician come.

I was hearing a drip when the AC stopped running. I filed a claim with American Home Shield and they sent some techs out. It turned out that when the house was constructed, the ones who did the work didn't do what they were supposed to do in order to prevent things like that from happening. So, the techs took care of it. We were outside sitting in the garage while they worked. There were two of them. One of them went into the attic and was doing some stuff, while the other one went around the side where my AC unit is. They were very professional, not talking about this and that. They just came here to figure out the problem then once they figured it out, they told me what was going on, and they got on their way. Since the service, we haven't had a problem.

Aces Appliance Repair's tech came but they didn't even fix anything. He just looked at it and said he was going to let American Home Shield know that this was not the first time that I had problem with this thing, and he was going to let them decide. Previously, a guy from the other company came and he had the seal for the door. So he changed it, but that thing didn't work. Then we bought one, so recently, a tech from another company put the one that we had, and that was all he did. But the refrigerator is still making frozen thingy on the freezer, kind of like the snow thing all over. American Home Shield never contacted me after that and that was more than a month ago. I know that if something happens again, they can fix it within a month without me having to pay, but I already went more than a month, so I just left the problem and I'm not going to even bother to call them again.

The phone system with American Home Shield is not user-friendly, and I've been finding the website to be a little less user-friendly in the last year as well. For one thing, our second location on Bates Avenue, the dishwasher is not listed anymore, so I had to call in and make the appointment instead of doing it online. On a different note, we were on a schedule with a tech, Shane, from Choice Electric, and he completed the job in less than a day and a half. He helped us an awful lot and we love him. He was wonderful. We're very happy with Shane and Choice Electric.

American Home Shield is good to have. I recently dealt with them when the sprinklers were not coming on to empty the septic tank and the tank was near overflowing. I made a claim online then I was informed of the name and phone number of the assigned contractor. Then, the tech came out and gave us information so we wouldn't have to call someone out for the same problem again. Since then, everything has been functioning great. I like that American Home Shield is quick to respond, but I had to add additional services for my septic and my well. That should be part of what's included in a home warranty because a well and a septic are required.

I was happy with ProTex Plumbing Heating and Air when they came out for my AC claim. They did a good job. He ordered the air conditioner. But, it just seemed like it was forever before it came in. When it came in, he put the air unit and set it up. But then when he tried to connect everything at the heat unit upstairs in the attic, it wouldn't connect. Because the furnace was so old and they weren't compatible. He tried to make it work but it wouldn't work. Then he had to order that other part. I still couldn't have my air until AHS sends the other pieces so that he could connect everything and get it all up and running. I was the whole month without air. But I didn't feel like it was the tech’s fault necessarily but it was just the way it turned out. I was also very pleased that I've got a new air conditioning unit now. 

The filter was leaking on the spa was leaking and I submitted a claim with American Home Shield. They assigned Worry Free Pools and they were able to replace the broken sand filter. They did it in two days. It was perfect. In the nine years that I’ve been with AHS, the customer service has gotten better. It's fairly good now. There are a couple of items that I have had broken that they wouldn't cover. I wouldn't necessarily agree with them in the way they interpreted the contract versus the way I did. Also, I'm to the point now where I might shop for a different warranty company because my premiums are getting too expensive.

American Home Shield is a decent place to deal with. I had a claim for my AC and since it was old, it needed to be replaced. But American Home Shield would not replace it. They kept putting band-aids on stuff. The contractor, Cardinal Comfort, attempted to repair it, but it's still not working properly. They recommended that I put in another request to get it repaired again, but that takes money. The last time the techs were out, they had to replace a part for the heat because that wasn't working either. The heat and the air were both not working. So what they ended up having to do was replace a part for the air to work and they ended up having to barely clean it, then they replaced some kind of motor on it for it to work. But we're still suffering and the only reason why we're not complaining now as much is because the weather is changing where it's not as hot.

I'd recommend American Home Shield. It's useful. I recently set up my claim over the phone and it was straightforward. It took a little while to get everything scheduled, but the contractor came out quickly. They switched the locks for me based on the home warranty.

The service with the AC was good. Express came for two different ACs. In one unit, they did what they could. I had to get a plumber out because it kept backing up. It kept leaking water. They tried to make me pay an additional fee and I told them it was all pertaining to the same issue, so they didn't charge me. They did the repair and it's working fine so far.

American Home Shield did wonderfully. There have been times where it's been really nice. But there are times that they send these people here, and they break the machine instead of fixing it. One of the guys from Agape that came up here was standing on my sofa to look at the aircon instead of going and getting his ladder. I had to scold him to get down. But they ended up fixing it. I've had other people with my plumbing for my water heater. They put in a new water heater that's less of a gallon. So now, we run out of hot water. I'm not happy and then American Home Shield is charging me around $300

The United Air Temp technician did what technicians do. We figured out what the problem was and he solved it. He was competent, effective and quick. My system seems to have recovered and is running the way is intended to run. He did a good job. This is the second time I’ve spoken to American Home Shield and the customer service has always been courteous. I appreciate it, because I hate the digital setup nowadays. Speaking with a living person is a good thing. They were efficient and consistent with how they dealt with me.

My AC was not cooling and it needed an evaporator on the inside. Air Technical came out but didn’t do anything. They provided a quote to American Home Shield but won’t provide me one. I’m very dissatisfied because I bought a plan that's supposed to cover all my repairs and they are denying all of that. I asked for a second opinion and they still want to do the mom-and-pop shop. I told AHS to give me somebody recommended because I pay for reliable people. They could have sent good customer service out to my place to do repairs on these since they have a lot of small contractors. For some reason, they always talk about permits. I need to see a quote from the contractor because they're talking about $3,300 because they got a full permit. But the city of Fort Worth does not consider this in a permit. And AHS is talking about $1,000 to pull a permit and it's only $75 for to get one.

Our air conditioner unit was not working. I called for the service for them to come out and check the unit. When they came out, there was a little bit of air blowing through the vents. They were supposed to go up into the attic and check the unit in the attic, as well as go outside and check the unit. However, I wasn't home but my husband was. He said that all they did was open the attic door and heard the unit turn on and never went up to the attic. That's number one.

American Home Shield is a hit or miss. They are not always fair and most of the time, they do what's in their best interest, not to replace the item that needs to be replaced. More than once, they have used vendors that did not know what they were doing and did not fix the problem. I had a plumbing issue and AHS initially sent a dishwasher technician who said it was the plumbing. The plumber came and did the trouble assessment and said it was the machine. I requested somebody different to be sent but AHS sent the same company. Now, I was told that the problem they found is not covered under my policy. American Home Shield is a service that is necessary, but it's not a good company. It's not a loyal company to the customer.

The first time that American Home Shield sent out air conditioning people, our air conditioner wasn't working. They couldn't get out for a day or two, which was not a problem. My husband went around and messed with it and kind of got it going the morning that they came. So when they came, he said there was something wrong with it, but he got it going. They said if that was the case then there was nothing they could do. My husband asked for a service call but they said they couldn't do it because it was not on the ticket. One guy didn't even get out of the truck, and the other guy was rather short. We just left it at that. But then the next week, the AC started doing it again. So, my husband had to reset it about every day. So, there was something wrong with it.

We’ve been very disappointed with American Home Shield. In early July, we reported our GE refrigerator leaking from the filter cartridge, and soon after it stopped cooling below 56°. AHS dispatched Astro Appliance, whose technician claimed the filter head issue was due to “misuse/abuse/mistreatment.” Because of that one statement, AHS refused to cover the part and would not authorize the repair.

American Home Shield assigned my work order to AirMax Heating and Cooling, and they were terrible because they never called me. I had to call them. The first time they called me, I had the home warranty company on the line, and they called AirMax and made them call me. I got my first appointment, and the kid came out and replaced something. He was awesome. He said the bearings were bad in the motor. He didn't like how it sounded, so he was going to replace the motor and put a new order in. When I talked to Trisha, a rep from AirMax, before the thing was ordered, she said, "I don't know the status. I'm not sure of the status." I said, "You don't have a part number you can check to see if it's in stock?" She said, "I don't know what to tell you. When we get the part, we'll call you." This was what she kept repeating over and over. She was not helping me at all.

American Home Shield assigned Summer Breeze Heating & Air Conditioning for my work order and they did a good job. Initially, the plenum was leaking air at the HVAC. Underneath my house was colder than inside the house. The service person had to tighten something right on the plenum, then the ductwork coming out of the plenum was loose and he primarily taped it. He was really good.

I have a microwave-oven combo, and when the microwave went out, I informed American Home Shield by phone. The service request went through a person, and they sent out a repair guy who analyzed it. Usually, they don't have any parts. He ordered the parts, contacted me when they were in, then came out and replaced the parts. So far, so good, and I've already told friends and family members about American Home Shield.

TBL Appliance Services came out and serviced our washing machine. My clothes were not draining. When I tried to turn it back on, it wouldn't come on. He said he replaced the panel and they were supposed to stop the draining. It worked for a week, but it stopped.

I went online and submitted a claim for my air conditioning unit. The motor was not working. It was just blowing regular hot air. The contractor who came out was beyond excellent. He communicated well, he did the job, and he left. It was easy and professional. I'm very happy with AHS’s service. Extremely professional.

My water kept running from the toilet tank, and we couldn't figure out a way to stop it. Submitting a claim to American Home Shield was extremely easy. They sent Drip Plumbing out. They called, they set the appointment up, they came when they said they were gonna come, and they were in and out in 15 minutes. It was a good claim. I had American Home Shield back in Oklahoma for about five years, and I've had it for three years out here. I've been completely satisfied with them. When I first got them, I had to be on the phone with someone in order to submit the claim. Now, I can submit the claim online. So, it's very fast and convenient.

I had a plumbing leak, and it was sagging in my ceiling. I turned off the water. The drywall was gonna fall on my dining room table if I didn't cut it open. So, I cut it open. The plumbers who came out said if they had cut it open, they would have put it in as secondary damage. Even though I claimed it as secondary damage because they didn't cut it open, they said I was not covered by it. At the time that I cut it open, I didn't know how quickly they were gonna respond. But they ended up responding the same day and they were great. They did a great job. But I'm frustrated with American Home Shield that they didn't cover the drywall damage. I also had an air conditioning problem that was an absolute disaster with American Home Shield.

My daughter's air conditioner stopped cooling and we had unusually hot weather. It wasn't blowing cold air. My home warranty had just started, so I placed a claim online and the contractor came out. They were very professional. But the claim was denied and American Home Shield was saying it was a pre-existing condition. I got a second opinion and found it was the same issue, and AHS denied the claim again. So, I've canceled the service and I’m considering a lawsuit because it's a $5,000 part. I bought my house in 2020 and it was 14 years old, so I've had coverage consistently. But I went from my previous company to American Home Shield because of online reviews and the guy was super friendly when I called to do the original quote. I thought this would be different than my experience in the past. But it was far worse. People should save their money.

The kitchen sink was not draining properly and I submitted a claim on July 1. Someone came out to rod it while I wasn’t home, but the sink still didn’t drain correctly. I called again two weeks ago and was told it was within 30 days, so someone would be sent back out. I should wait for a call but I haven’t received any. Submitting this claim has been very difficult. It took four to five weeks for anyone to come out. It was first assigned to a different contractor that never showed up. After repeated calls, a second contractor came, inspected the issue, and sent in the information, but authorization took another three weeks. I am very dissatisfied with American Home Shield.

That same contractor had to come out once before for our washing machine. Initially, someone else was supposed to come out, and that guy blew me off twice. He didn't show up. When I called American Home Shield, I said I wanted someone different, they sent Sanders. The tech was very professional, very understanding of the age of the appliances. The second time for the refrigerator, he was booked up, and I had to wait for a week until he made it out there. But he was upfront, and asked, "I can't get there until next Wednesday. Will that be okay?" I said that was fine because the fridge worked, and it was just the ice machine and water line that didn't. I was very happy with Sanders. We took a payout on the refrigerator. It was 17 years old, and the tech said we had to replace the whole door.

Having AHS gives me peace of mind. But what I don't like is that I gotta pay once they come out also. Not only am I paying 100 a month, but then they charge a fee when they come out, which is really ridiculous. At the end of the day, I'm not really making out with this. We pay a lot of money for this. But I’m satisfied with AHS.

American Home Shield sent out US Comfort here and they fixed my air conditioner. It had stopped cooling and wasn't running correctly. I put this claim online and their response time was good. It turned out that something had leaked and once they repaired everything, I haven't had any issues. I first got the warranty when I purchased my home and I was required through escrow to get a one-year warranty on the home. Then, I've been harassed a little bit by some of their employees lately trying to get me to renew my coverage.

My contract is up in June and I will not be renewing my contract with American Home Shield. I had my refrigerator broken and the ice maker will never work. American Home Shield approved the people to come out six times, and it took almost a year. I live in Mandeville, Louisiana and they have people who work here, but the company they were sending out is based out of Florida. Every time one of their people would come, it would be a different person, so they also have to get up to speed on the findings. Each time they leave, something else is wrong. I personally think they broke something each time they came out. On the seventh time, the company said, "It needs to be replaced." I did not understand that each time they came out was reducing what my replacement amount would be.

My AC wasn't cooling the house. I was running at 85 degrees Fahrenheit and the first company American Home Shield assigned to me was horrible. The guy didn't show up or even answer any questions. I had to call him multiple times and nothing was happening, so I had to cancel the service and get a new one. It took me a week to figure things out and every single time I called, everybody acted like dumbass. They didn't know what they were doing. When I kept asking the reps to give me to somebody, they said, "No. We couldn't do it." I was on the phone for hours and hours for five days to get somebody to come fix the unit.

The original problem was a blocked pipe and the contractor, High Priority Plumbing, came out and fixed that. But after the plumbing work, I couldn’t use my washing machine. It said the water wasn’t on, even though my clothes were wet and the rest of the water in the house was working. I called to find out if there was something specific they could do. I thought I would have to pay another fee, and I was dreading that, so I didn’t go back to American Home Shield about it. I’ve also been in and out of town for the past three weeks, so I didn’t have time to deal with it. I was taken aback that only part of the repair was covered. I had to pay a lot out of pocket for the complete repair because the insurance only pays so much. The techs said one part wouldn’t be covered and would be a separate issue. I could have used that money for something else.

My recent claim experience was fast because I got my contact person immediately. Overall, I'm quite pleased with American Home Shield.

I had a capacitor issue and the contractor took care of it quickly. American Home Shield has been handling the claims good. Many years ago, it was rough, but I stuck with them. They couldn't get the right service people out and we had some issues with service. They were recommending one thing, and AHS was not willing to move forward. But I have not had any problems with them, and they have done very well on both of my houses. I like the convenience of being able to call and place a service call, plus the response back is quick. AHS has great value and it saved me money in the long run. If people have a house, it is worth the money that they put into it.

I'm not totally thrilled but happy with American Home Shield. I renewed for the next year. I just need to read my fine print a bit better. I almost didn't renew. But I asked for a bit more of a discount. AHS's rep gave it to me, so I went ahead and renewed it. We had a garage door issue last year when we first got AHS. I didn't know they work on a garage door, so we paid somebody to come out. That was my fault. When I started reading the things that they do, it could have saved me money had I known they would’ve worked on my garage door. I figured it would come in handy next year. It's a good deal for the price.

The Beaufort Bath tech acted like there was nothing wrong with what I requested. But my drain was backing up and my dishwasher smelled horrible. He stuck his hand into the drain disposal, cut it, and then was bleeding all over my kitchen. I offered him a towel to stop the bleeding because it was pretty bad and he said, “No. I'm okay.” So I didn't push it. But it was gross. It was all over my kitchen countertops and then my sink and on my floor. He told me, “There is a piece of glass in there. Who broke a glass?” I said, “I don't know. I just bought the place. And what does it matter who broke a glass? It's a freaking kitchen. People break glasses in the kitchen.” He said he dislodged it.

On my last encounter with American Home Shield, they did a good job. I did the claim online and it went well. They wanted to deny it at first, but then I told them they'd already been out to work on it before. They said, “Okay. We'll send the same guy to come out and work on it.” He came out and fixed it. However, I had an issue with American Home Shield as far as I've got some unit heaters in my garage that hang from the ceiling. When I originally went with Home Shield, I asked them if everything was covered. They said, “Absolutely. Everything in your garage. Everything is covered.” When the unit heater died, they said that because it wasn't hanging on the wall, they wouldn't touch it.

The experience I've had with American Home Shield has been okay. Every year I have an event that pays my monthly and I usually break even with them. The best part of their business is their online service. It's usually not the people they send out that I have a problem with. It’s actually American Home Shield. I have a built-in ice maker at my bar. It's not in our freezer. It's just a stand-alone ice maker under the cabinet. It broke a few years ago. American Home Shield sent out a company and they fixed it. But about two years went by, it broke again. I called them and they said, “We don't work on this.” But I said, “Well, you do ‘cause you already have.” Then they told me it was not covered under my policy. But it was covered before. So I went through this whole thing with them and ended up I had to fix it on my own. That was very frustrating for me.

The first gentleman diagnosed the microwave and said the magnetron was bad. He ordered the part and left. A couple of days later, another gentleman came back and put it in, but it still didn't working properly. He said it needed an electrician because it wasn't getting power to it, so he ordered the electrician. As the electrician got there, I realized it was a GCFI. That was what ran the unit. I didn't realize that I pushed the GCFI switch in the other room, but there was a GCFI switch on the counter that needed to be pushed. So, I turned the GCFI on and it had power to it, but it did not run properly. He left.

I've been telling others for years to get American Home Shield. It's good and it works. Contractors show up right away when you make an appointment. They fix it right away or order the parts, and within a few days, it's done. It's very good peace of mind having AHS because we don't have to worry about anything. If something broke, we just call and that's it. We have already been fixed on the refrigerator, washer, water heater, and twice on dryer. It's amazing. We even got a plumbing coverage for our house. It's well worth it. However, I don't know why American Shield doesn't have coverage for televisions and other items besides appliances. My big screen TV broke and it's not covered. Big screen tvs are expensive but fixable. AHS can send techs to fix them and I don't have to dismount mine, throw it to the trash, and get a new one.

The whole claim of American Home Shield is that if they can't fix it, they will replace it. But then I had to pay for it. I already pay $70 a month, and then I pay $125 for any work order visit. So, that's consistent. But they're hiding under these modifications and sections, like, "Oh, that's a modification. Freon is a modification," even though you have to get a new unit because it couldn't be fixed, it needed to be replaced. Freon is a modification, even though the machines don't come with Freon. So, how is that fixing and replacing for me?

My dryer and the refrigerator ice maker and lights weren't working. I first submitted the claim online but then I had to call because I wanted to add the refrigerator on too so they could look at both of them at the same time. The tech who came was very knowledgeable and nice. I loved him.