American Home Shield Reviews

We had an issue with our hot water heater. We called American Home Shield about it and spoke to an agent. We were told to expect the contractors out within 24 to 48 hours. Everything went smoothly with High Priority. What we needed repaired was essential to our needs and it went perfectly.

In the past, I've had my HVAC company work on my AC unit. But they didn't get ahold of me this year, so, I went ahead and took advantage of American Home Shield's offer. Then sent out a guy who was very nice. He did the service very quickly and very professionally. He seemed to be knowledgeable and he was wearing a mask while he was here. All in all, AHS took care of my claim and my experience was good.

The tech came out in October for my refrigerator claim. He said that he was going to have them order some parts. I contacted American Home Shield, and they said that the parts were definitely ordered. The parts supposedly came in November 3rd and I was supposed to be hearing back from the company to come back out. I just haven't heard anything back from them yet. Every time I call, I'm put on hold, and I just don't have time. So, I keep contacting them. Also, when I call American Home Shield, I'm put on hold, and I press 1 to get them to call me back. Then somebody calls me back, but they can’t really speak English. It's very frustrating where I almost gave up. But I previously had AHS before and they are a good company. This might have just been a hiccup to where they chose the wrong contractor.

The bathtub was clogged. My wife and I did everything. We used plungers and two bottles of Drano or Liquid Plumr but nothing worked. So we called American Home Shield, and they assigned Reliable Plumbing. They were here the next day, and they unclogged it within 30 minutes. This was the first time we've called and it was pretty simple. It was a good experience.

I paid the deductible for a client. It was July 10,2020 109* with a newborn baby the clients A/C stopped working. The company was to call to schedule a A/C vendor. The common 30-40 min hold to wait for a rep to answer was met with a "we are working on it" 2 times per day. After 4 days AHS said they do not have a vendor for the area. So it was fixed by an A/C company 2 miles away paid for by the client. ($240)(AHS did not reimburse client either) Los Angeles, Calif. Suburbs have plenty of A/C companies. I have called 2 times per week. Spoken to customer service workers that say "wait 3-4 days you will be refunded". Nov 11, 2020 no refund. Save yourself the disappointment in the lack of service. Before purchasing call for customer service, you will be met with a long wait before the call is taken. It should serve as experience to find a different company.

When I submitted the claim first, I had an annual check-up done on the furnaces. Then I wanted the same company to go and fix them. But it was a pain to get them to select the same company again. The representative was kind of arrogant and said that they have the right to choose who they want. That was the worst part of that experience. I don't know why they don't have a select company dropdown when you make the claim online. That should be fairly easy to make. But the contractor was very professional. We were quite happy with them. Overall, American Home Shield lived up to what they said they would do. But they're a little bit expensive. They can be little heavy to dance with, but overall good.

I have been a customer of American Home Shield for 10 years with multiple properties, and in this time we have had many good experiences, hence the long standing relationship. However, This past week I had an issue with a Water Heater on one of the properties. We have replaced other water heaters with AHS on other properties and have always had a seamless experience, however, this time did not prove to be the same. The technician came to examine the water heater and then presented me with $800 out of pocket fees that AHS would not cover. Not only did AHS not allow for a second opinion they only offered that we either take this technician and pay the $800 replace the water heater or take a cash out of $517, which wouldn't even cover the funds to purchase a new water heater.

I needed to rekey my locks. I submitted a claim through the website of AHS. The service of the techs that came was excellent. Overall, it's a pretty good experience with AHS.

AHS has been pretty good. They responded when I needed them and that's a good thing. They recently sent out a tech from Delta T HVAC and he was a little bit late, but he got the work done quickly. I also had a plumbing leak and I ended up having all of my plumbing replaced. All of it wasn't covered, but the amount of money that the insurance company was paying was deducted from my bill to have it replumbed. Aside from that, AHS replaced a faucet for me and had a custom tile. And I will be calling them soon for a spigot faucet replacement.

I just bought the house and it wasn't cooling. American Home Shield gave me a date on when to expect the company out. But the people that they recommended didn't come out 'cause they said they couldn't fix it. So AHS sent out a second one which was Climate Masters and they provided an excellent service. Overall, it was a good experience.

My heating could be turned on but it wasn’t staying on. I sent a service request with AHS then a guy came out. When he was here, I turned the heating on and it started working. But the next day, it stopped working again, so he ended up coming back out. All in all, everything was good and quick.

The technician came and he had a hard time figuring out what was the source of the issue. But he found an alternate solution and got it taken care of. He was knowledgeable. Overall, American Home Shield is easy and pleasant.

There was a problem with the main electrical fuse box, the south side of the house. That was taken care of by both the A & R and American Home Shield. The last work that's being done is the outside work, laying down the new pipes that go from the street level to the main electrical underground lines to the house. It has taken them two months to get to the finishing job, but it will be all finished over between sometime by the end of this week or early next week.

We got a contractor out here really fast for my dryer and he fixed it the same day. He was very good and professional. We're very pleased with the service.

We had two light switches that weren’t working and we had an outlet that we called about, but that was just an issue with the breaker. The tech that AHS sent out didn't look at that but he did a good job with the light switch. Plus, he explained things pretty well, so I was satisfied with him. But at the time, we were trying to get multiple electrical issues resolved and if you try and submit the claim online, there was not any way to indicate that you have multiple issues. So, I ended up calling in. Also, the number that was on my contract was not recognized. But other than that, everything was fine.

I just moved in. I had a problem in the shower in the bathroom. For some reason, when you'd turn one knob, it never got really hot. It maybe got lukewarm. I called American Home Shield and they sent someone out from One Flush Plumbing, and they took care of the problem the first time. The tech was here for about 30 minutes, and I had hot water. I was glad. AHS is great. The contractors that have come out have been professional, courteous, and they did their job. If I asked them a question, I got an answer.

This is a new house to me and I wasn't sure how my heating thing worked. When we turned it on, it smelt bad and it made a clicking noise. So, we had the contractor come out and check it. He got right to the job and explained some stuff to me, too, that I didn't know before. So, he was very informative. It was a very good experience with American Home Shield.

The problem I have with American Home Shield is they don't have any contractors here. When I go online to try to get one of the services such as the HVAC annual service or the winter service, they come back and tell me that there's no provider for that. When we first moved in, we had a plumbing issue and it cost $75 for Mr. Rooter to come out but the policy didn't cover the main issue. So I ended up paying $700 for that. But when Mr. Rooter came out for the clog, it was $75 and they were able to get it unclogged. Mr. Rooter was great and I've called them for additional work.

A friend of ours has the Home Shield program. She has it on all of her houses and she has nothing but good reviews about it. So we just said, "Well, you know what? Our house is about six years old. It might be time to look into it." We went ahead and did it over the summer. We're doing well with them. We just had our first claim for our stove. The gentleman from Gimino's came out, did a review, ordered the parts, then the parts came in. He was knowledgeable, courteous and professional. We were looking at about a week and a half, and everything was taken care of. We're very pleased with it.

The AC kept continuing to run non-stop. It wouldn't shut off and wouldn't blow the air. The tech came out and said the circuit board was bad. Submitting the claim through American Home Shield wasn't hard. I just did it online. I got a phone call and set the time that they can come out and look at it. The tech was very nice, wore a mask, introduced himself and explained everything and the step process of what was going on. He had to order some parts, and then had to wait for that to come in, and scheduled an appointment to come back out again and replace it. That got fixed. Now, the Freon was low. So, we added Freon. But apparently, they put the wrong Freon in, so we got to make another appointment to check into that.

There was a leak in the copper pipe in our basement under the half bath on the main level. Then in the elbow joint, there was a leak as well, and there were a couple of things that were leaking. We called about it and the guy from RG Plumbing & Rooter came and looked at it. He cut the pipes and just welded a new piece in there. He was great. Now, there's no water on the floor.

One of the switches in the electrical panel was broken. It died over time. So they totally replaced it. Submitting the claim was super easy. I did it online directly on the website. I was kinda surprised with how simple it was. The contractor was extremely efficient. They were in and out within about 15 to 20 minutes. I have electricity through that part of the house again, so that's nice. It was a very quick turnaround. The fact that the contractors called within 24 hours was nice.

I saw American Home Shield on television and I just decided I would try it. At one time, I was kinda hesitant. I was having some problems. But it seemed that that cleared up. The contractors were supposed to come at that time but they didn’t. It took them forever to call. My thing with AHS is they should make an emergency option. In the case of my heat and air, it was just a maintenance service and there wasn’t any hurry so I didn’t call back. AHS contacted Air Plus Services to do a service check for my heat. If I hadn’t heard from them in a couple of days, I was to call them. I didn’t hear from them for almost a week then they suddenly called. A tech came in and checked the thermostat and everything. He did all right.

American Home Shield covers everything. I had clogged drains and the guys from JC Plus Plumbing got it all done. They were great.

I called AHS to submit a claim for our dryer. It was easy. I've never had any problem with AHS and calling. They said that their contractor would contact us for scheduling. As soon as I knew it was Beyer, I got their phone number and I called them straight away. Beyer did a great job. We had Beyer two times now, and each time, they've been polite, very professional, quick and accurate on their diagnosis and their repair. The only issue I have with AHS is that some of the call reps may not be up on the latest information. My mother's been having some problems. They told her that Beyer was no longer a contractor of theirs. She came over and talked to the Beyer guy and Beyer was like, “What?” But I've always had a great experience with AHS myself.

The guy that came for the pool was great. I spoke to them one day and they were here the next morning. He was here promptly and knew exactly what he was doing. He showed me how to clean it properly. I already knew but he took the time to go through it again to make sure that I knew. He explained that he installed a pressure gauge and he fixed the water leak really fast.

American Home Shield sent Chesapeake for an icemaker malfunction. I did the claim on their website, and they sent me the thing as far as the contractor would be contacting me within 24 hours, which they did. The repair did help. It was good to have it back up and operational.

It's simple to submit claims. I do it over the computer and they set up the contractor. They send the job and somebody will call and schedule the appointment. One time, when we did the hot water tank, I felt that the people they sent took advantage of me. They came out with a standard, which I didn't like and then, they charged me $185 to cut lines off one tank and put the same lines on another one. They did something else and they charged me an extra $485. The lines were $200 and it was ridiculous. It wasn't American Home Shield's fault though. Other than that, it was okay. At another time, I put in a claim on a Saturday and they had the appointment for me on Monday. The guy came out to check the unit for me and everything went fine.

The service request online was a little bit clunky. I'm 70 years old but I am a very knowledgeable cyber user and I found the process to be a little bit repetitious. I was able to get done what I needed to do. It's just that American Home Shield needs to do some in user acceptance testing to improve the interface with the user. But the contractors and the service techs that came out were very thorough, courteous, and informative. They took great care to keep our home clean and maintain a safe social distance. They wore masks at all times. Recently, Advanced Home & Commercial Services was sent out. They were highly professional and kept us informed on what they were doing throughout the process. They showed up when they were supposed to and they fixed the problem. It was a rare positive experience.

I'm turning my house into a rental property and I wanted the peace of mind that I had before. When I had American Home Shield before, I didn't worry about anything breaking or needing to be repaired. I wasn't expecting to use it this time around either, but I had to. The guy from Hollywood-Crawford who came for my electrical issue was really professional and quick. It was great, it was a lot easier, and it wasn't nearly as stressful as I thought it was going to be.

I called in a service request for the ice maker of my refrigerator. I was on hold for a pretty long time but it was okay. Sears came out and they were wonderful. American Home Shield has an easy and really quick process.

I had two very nice guys from Moreno Plumbing come to my place for a mainline plumbing blockage. This has been the third time they have been out and every time, I've been very satisfied with them. I had a $100 copay on this contract though and I may have gotten the job done for less than that. Still, I've had two other plumbing calls and in the first year I had my AHS warranty, I had to have a water heater replaced. The techs came out and did that. They didn't argue and things got done quickly. Everybody was cheerful about it. I'm very pleased with my warranty.

We had a service check on our heating and everything was good. It was simple and easy to request the service online.

I called Home Shield because something was not kicking in in my HVAC unit. Express Comfort Heating and Air came to fix it and the tech was great. He was in a tight space that he had to fix something and he did it. And he was knowledgeable and courteous. He cleaned up after himself and my HVAC is working perfectly.

The repair guy from Brick Street Plumbing came out for a leaky bib coming off the water heater but he could not get the leak to stop. So, he plugged it up with a gauge he had on his truck. He said he screwed something in to plug it up and it stopped the leak. But it’s hokey. He said that the water heater is on its way out. It’ll fail but until it actually does, American Home Shield won’t do anything. I'm not all that happy with the contractors but then, they may be controlled on what AHS tells them. I like the way the scheduling works though.

Everything is very easy. American Home Shield is a good company. I just renewed so I'll continue to use them.

My air conditioner went out. The techs were always professional when they come. However, Home Shield did not replace my system. As they have advertised, "We will either fix or replace." But I had to do it myself. I have to do the cost of it. People need to make sure that they check their policy and understand that replace is not replace what is broken. They will replace a part. My air conditioner was 1985, and you can't find those parts now. Other than that, AHS has been good when I call a person to come out. It's only the second time that I had an issue, but the other issue was with a technician and I know it was a racial thing. I called AHS back, then they sent somebody else. I'm just very disappointed this last time.

The dryer wasn't working. I called in and I spoke with a gentleman and he helped me. The Sears guy came out twice. Whatever the issue was, it wasn't fixed. Actually, it was the same contractor that came before so we had already a rapport. My experience with Home Shield has been excellent and it's the company to go with. It's easy for me to get someone out there. They're always professional and they're true to their word.

We had a refrigerator that wasn't cooling down enough and a dishwasher with a soap dispenser lid that wasn't functioning properly. We also had a gas range that was taking too long to heat up. When Montezuma Appliance's tech showed up, he was able to recharge the refrigerant in the fridge. He had to order parts for the dishwasher and the oven which took a week. He called back to say he had the parts and we set up schedule. The part for the dishwasher was defective so we had to reorder that and it took another day or two. When he showed up to replace the parts, things went smoothly. He was personable and took care of our problems to our liking.

AHS reps are usually helpful but getting someone on the phone has proven to be difficult. Last week, I had to call them and I called after waiting for 25 minutes or so on hold. Then, recently, two providers came out for the dishwasher and neither one of them fixed anything and they both had to order parts. It was weird that two people came out for the same issue about two weeks apart. Otherwise, everything else has been fine. The contractors bring parts with them and fix issues on the spot. I've had others that have come out on multiple occasions. Also, submitting claims is easy now that we do it online, although a lot of times the providers are the ones that will tell us they can't make it out for two weeks.

I've had a good experience with AHS. The tech that came out recently was courteous and knowledgeable. He didn't know all the answers, but he found those for me.

I’m happy I reached out to American Home Shield because I never knew I would need it. The house is now almost 50 years old and things will probably start to go bad. The only thing I don't like to do is wait a lot. Sometimes, it's hard to get people overnight. But I have used AHS two times so, I appreciate it. I had a leak under the toilet into the powder room and the downstairs, and the repair guys changed the elbow pipe. When they came, I told them to put booties on and they did. They were extremely cordial and business people. So, they were professional. The repair guys did their job out here. If I ever need a service again, I would like to get the same people because they were nice.

The dishwasher had gone bad for us on the weekend of the 4th of July, so I called AHS. It was a two-hour wait on the telephone, so I wasn't pleased with that at all. I don't understand the long waits on the telephone. It wouldn't be difficult to hire more people. And there was no direct way of calling anybody over there. You have to get in to the waiting queue. Then, they sent a serviceman out that came out in a few days, which wasn't a problem. He ordered some parts which were on backorder and that took a few weeks to come in. When they finally came in, he came back and installed the parts. Then, it worked a little bit after the he came out and repaired it. Then on Labor Day weekend, it broke again. He came back out and determined that it would have to be replaced.

American Home Shield has been very responsive. When I'm speaking to a lot of people with accents, I can hardly understand. I don't like that. But they take my problem and they send it on up and I get it resolved. On my most recent claim, Jim Bennett's Plumbing came out. They were very responsive and friendly. They wanted to help me resolve the problem the best they could and they were very well. I would recommend them any time. Everything was really good with AHS.

I just had someone come out. My air conditioning wasn't working properly, and they came out and just said, “I'm not an electrician. You need an electrician and I'll let them know.” I never got a call back. I didn't get any follow-up help. But for my most recent issue, Ukon Appliance Repair came and they fixed a couple of things at once really well. They were a good one. I've been with American Home Shield for five years. For me, I haven't had any major situation, which I think for people that have that, it's probably the best. I'm paying a lot of money where I haven't had any problems. So, I had questions whether I have used it, needed it, and I've had to call customer service several times for issues. It takes forever, usually, to get through to somebody at American Home Shield, and then I've had to just save someone’s email because it really takes a very long time to get through to someone and then to often get something resolved.

I'm happy with my service from American Home Shield. I use it occasionally but it always really helped out. It costs $75 for a service person to come and look at a claim. That was simple. Maybe I could have got it done for less. But sometimes, the problem is something that could have been $500, $600 to fix. The service people fixed the problem and right there, it covers a whole year of services. That's where having the home warranty is beneficial. It's like any insurance. Sometimes there is something little that may not have been as worth it but if it's something bigger and you're like, "Phew. That worked out." I put in a request to American Home Shield for something in my mom's house and E & A Mechanical was assigned to do the service. My son followed that up. I texted him yesterday to see if everything was taken care of and he said the problem was fixed. My experience was great.

We had some electrical outlets that weren't working. It turned out to be GFCI that needed to be replaced. It was old and worn and that fixed the problem. The tech was quick to troubleshoot and it was a quick repair. It was very pleasant and professional too.

The plumbing for my washer and dryer flooded out my garage. It was bad. Morgan Plumbing came out and fixed it. They did a good job.

The washing machine was getting stuck on all the cycles and not cycling all the way through. It would just stop at a point and keep sitting until I would realize that it wasn't running. I told American Home Shield when I called what was wrong with it. Affordable Appliance Repair came and looked at it. They said it was a problem with the keyboard and they ordered one. They came back in and installed it and it was working. The other day, it did it again on just one of the cycles. But I hadn't called in because I wasn't sure if that was just like a glitch. But all the other cycles were fine. They were polite, nice, on time, and they worked with us. I could not complain at all.

The World Class people were fantastic and everything's working great. I submitted a claim and it was fast. The tech came in 24 hours. However, the first company that came out for my air conditioner was not good, so I requested a second opinion. The second opinion was excellent and they completed the work. We've been clients for over five years. We have had three properties with American Home Shield, but right now we only have two.

I had a furnace repair and submitting the claim with AHS was easy and fine.

The water heater wasn't heating and the water wasn't staying hot. The water heater was beginning to leaking too. I called Home Shield and the claims process was phenomenal. This was the first time I ever did something. Dempsey Oil came out in a week and the job was done in two weeks. The water heater is working fine now.

Our furnace was not turning on. We scheduled the tech to come out. We scheduled it in the morning, and they contacted us within like an hour or two. Then they had somebody out that afternoon. They didn't have to do any repair. The furnace system eventually turned on by itself. But the tech reviewed a couple different areas and kind of cleaned it up a little bit.

I called in a claim for my pool filter. It was very nice and easy. American Home Shield was very professional. They were very accommodative in terms of answering the service. The customer handling representative was very helpful. She was understanding and listening. She helped me schedule the technician with J&M Pool. Then the J&M technician came and he said it was a regular wear and tear. They replaced the whole thing, which was very, very pleasing. That interaction was very pleasing for me. The tech was also very nice and very professional. J&M knew what they have to do. They did the job in very short time and perfectly.

We had a leak coming from the blower unit of the heat pump and it was leaking all over the basement floor. Come to find out there was a problem with the way the drain was draining. It was plugged by some corrosion that had clogged the drain hole. Johnston's Heating and Cooling came out and they did a great job. We're happy with American Home Shield but there's always room for improvement.

The price to make a service call which is $108 is kinda high. Recently, AJ Plumbing came to my house and they didn't know what was wrong with the toilet. My daughter told them and they fixed the problem. The tank was leaking but somebody took out something and it was working. But water is leaking still. The person who installed the hot water tank didn’t install it good. I replaced the tank because they said that they wouldn't do anything about it because I'm a new customer.

Everyone I've worked with so far has been professional. The contractor came in promptly to fix the heater, and it went well. However, it only worked for a few hours, and then it malfunctioned again. The issue was just a fuse, but it didn't work. I put in a request of service for them to come back again yesterday. I wanted to give them time, hoping that it was fixed again. We got the automatic text message mentioning that someone would be calling up today, but we haven't heard back yet.

American Home Shield did exactly what we thought they'd do when we purchased the monthly subscription. When we had a compressor go out on one of the units, we got online and requested to have someone service the issues with our downstairs unit. It was a very simple experience. They contacted us immediately and said that they contacted Texaire and that they'd come out. Texaire Heating & Air Conditioning came out on the date and the time that American Home Shield said they would and they were very professional.

There’s a leak in my filter that’s still happening. Knock Out Pools already attempted to fix it, but it’s not complete. I called Knock Out Pools, and they said I had to go back through American Home Shield. I did that and I'm assuming they will send someone out. So far, if the company will fulfill their duties, it’ll be fine. It's easy to submit a claim online and the problem is more of the contractors they use than the company themselves.

American Home Shield does a fine job. They respond quickly, and it's easy to put in a request. We had a checkup done for the furnace and everything was operating properly. It went good.

I’ve had American Home Shield since ‘93 or ‘94 and I’ve never had a problem with them. My last claim was for heating. The people came out and said there were no issues with it except the carbon monoxide. But it was an old system, so eventually, it would go up. I have this warranty and they would either fix or replace it. The general maintenance is good ‘cause I get yearly checks on it.

The hot water heater wouldn’t work and I submitted the claim to American Home Shield through the internet. That was the only way I knew how to do it. But I would much rather have a human being I can talk to. I called in and went through the whole mess of pressing this one and that one, which was very unacceptable in my opinion. I didn’t ever get to a person. I was sent an email that said Pruitt was my person and that they would contact me. Pruitt was good and contacted me right away. Their service was fantastic. But my experience with American Home Shield was extremely aggravating because I would answer the question and the machine would ask me the question again. Then the same thing would happen. I had somebody else before I had AHS and I talked to real people. That was always very successful and very short. I didn't have to stay on the phone for a very long time.

We've had the service since March and we've only had to use it this one time. I’m the type that’s very impatient and it would be great if American Home Shield could speed up their process a little. My wife did some research online, and it seems that they have the better service. If that's the case, then I'd hate to see the services on the other competitors.

The freezer stopped cooling and then everything started melting. All the meat started to go bad. The refrigerator was working a little bit and then after two days, the refrigerator also stopped working. We had a technician come here and inspect the refrigerator. He was on time. He explained to me everything. He said that the motherboard was bad and the compressor went out. He didn't think that it was fixable. He was very honest. But now we're waiting on the refrigerator and we haven't got that voucher yet. We don't have any refrigerator in the house and it has been one week now. Overall, American Home Shield has been good. If something breaks, I call them and make a claim. But sometimes, it takes a few days for a technician to arrive. AHS assigns a technician and the technician gives us dates that are so far out.

American Home Shield was a gift from a friend. I've used it once and the contractor was on time and fixed the problem with the AC capacitor. Everything went the way I anticipated and expected so it was good.

ATR's tech was very nice and knowledgeable. He said everything works fine. He had to take in and out the air filters, which was very helpful. I also had Home Shield send out a tech for the air conditioning. That one was good. He had to put more Freon into the air conditioning, then it turned cold all of a sudden. So, everything we've had with American Home Shield so far has worked out really well. I love them. They do so much for you for almost nothing.

We had American Home Shield then a company came along and told us all this fantastic coverage they had and how they would give us a special deal. They said everything was covered and that we didn't have to worry about anything. But that was not what they projected so we went back to American Home Shield. So far, things are going well. A good technician came out and repaired the ice maker on our refrigerator so that was good. He was very prompt and curious. He knew exactly what he was doing. The only problem was I asked that they email me about what they did but they never did that.

US Air conditioning of Texas came for the heater that was out. There’s a little bitty part they are gonna bring in which is a safety valve but it's working good. However, the process with American Home Shield is not simple. The line’s always tied up. Sometimes, I'll call and get ahold of them right then but sometimes, it may take six hours. It’s getting ahold of them that's usually the biggest problem. Having to get a company from so far out is also an issue. We had a lot of things that I was pretty upset about. Getting people to do the job is also a problem. They've been short-handed. They had to wait to get everything approved. You got to read all the little signs on what you're covered. What they got is too many bosses but once I got to the top guy, I was able to get it fixed.

Get American Home Shield. They always answer when I call them. They also say that they're going to call me in 24 hours and they do, and then we set up an appointment. The techs call me when they're leaving where they're at and they're here when they say they will be here. They're excellent. However, I had someone come out about a stove and it was not good. I can't see my sensor. At another time, a tech came out and serviced our air conditioner for the yearly checkup. American Home Shield sent me an email saying that they had it available for $75. I notified them and it was easy. The tech was good too.

I’m away from my house a lot and if find out something is wrong, I can just call American Home Shield over the phone, tell them the situation and give them my number. They’ll look it up and they’ll get back with me and make it work for me. They stand by their word. If it can be fixed, they will make sure it’s done. I didn't have a good experience with some of the people that they deal with though. They do lousy job. For instance, they came out when I had a problem with my dryer. On something that they said they’ll look at, the guy said, “It’s just a little noise. It’d be all right.”

I had an issue with my pump leaking. I called American Home Shield on the phone and it was little difficult because there was a long wait. Then I got an email and a text about the assigned contractor. Upland Pool did a great job. The tech was knowledgeable. But I put in a complaint about the electrical people. They were terrible.

Merrill Building came out in reference to a filling, which was cut by the plumber that came out to fix a leak in between my second and first floor. I called the claim in to American Home Shield. The process was moderately difficult. The guy from Merrill Building came in, looked at the issue and assessed what I had. He talked to me about it. He was very professional, and it was a good experience. He did a good job in a timely manner. He left the premise and cleaned up very well, and was very cordial.

Everything went smoothly with Suffolk Appliance Parts. Fridge parts were not functioning and got replaced. The Dishwasher parts not functioning as well and got replaced. The claims process was great and it went smoothly. It worked. American Home Shield got my request and I got a response. Depends on their situation, American Home Shield could be worth it. For us, it was a great deal.

It was difficult to get through to American Home Shield but everything went well with the dishwasher issue. Dealing with the contractors has been good so far although I would like AHS to cover more things.

I called Home Shield one day and the contractor was out the next. They were there promptly. The tech wore a mask. My husband went down to the basement where the furnace is and he explained what he was doing and how he did it and had it fixed within two hours. We are homebound because of the COVID, so we were a little worried about that. He was very particular. It couldn't have been better. So far, Home Shield been fine. It has been everything we thought it would be.

When I first submitted the claim to American Home Shield, the garage wasn't closing all the way. They sent out Twilight Electrical. When they came the first time, the tech said that he had another one that was kinda similar to what ours was doing. So, he reconfigured the codes and then it closed. Later that night, we went and bought groceries. We came in through the garage, opened the garage door open and unloaded our groceries. When I went to close it, it went down halfway, then went back up. Then it went down back halfway, then it went back up. Then the red light was coming on the garage door opener again.

Our AC unit has been down for 3 weeks, waiting on AHS to send a compressor to the local service provider (who rarely answers the phone). No signs of this being resolved yet. TERRIBLE experience! This is the last time I have a contract with this company.

I bought a home a little over a year ago and the seller had coverage, which is how they do on appliances when you purchase a home. I used American Home Shield before I even moved in and they did some service on the air conditioner. They were Johnny-on-the-spot and took care of that. My sons checked on the furnace as well. After nine months, when I fully moved in, my contract was expiring, I renewed it on the basis that they had taken care of the problems prior. I had a new policy started and when I called them, they came right out. I've been very satisfied and tempted to keep the policy going in the future.

I reached out to American Home Shield for a repair on my central heat. This is my third claim that I've put in since I've had it in all three different appliances, and each one was fine. I called it in. Within a day, I've gotten a response from the person that's gonna do the repair. Most of the time, they've been out within a day after they get the claim. The gentleman came out and he was great. American Home Shield has done what I needed it to do. The co-pays went up a little bit from when I first signed up for it, and I'm not sure why, but my premium went from 39.99 to 43.90. It went up $5 for some reason. But otherwise, overall, it's taking care of what I needed and saved me a lot of money.

The burners on my cooktop weren’t functioning. American Home Shield sent Appliance Smart and they did a diagnostic. They gave AHS a report. We had to buy another one. Putting the claim to American Home Shield wasn’t difficult and everything went well with Appliance Smart. My problem now is just to get the refund of the check. It’s been almost two months. I'm calling every day for this check.

The services with American Home Shield were very good. The service tech who came for the washing machine was extremely professional, very efficient, courteous and knowledgeable about the services he was providing. He contacted me about 15 minutes prior to arrival and was here on time. It was a very positive encounter.

Two of the sockets weren't working and the contractor said I gotta open up the wall for them to check it. I was concerned about having to pay to get the wall fixed if I get it opened. I can't open a wall and not know that the tech's gonna be able to fix the sockets but he said he couldn't go to the wall unless they approve it. He wasn't able to help me out.

I like that I don't have to worry about getting somebody to come out. I just go online, submit the claim, and then I get the text what company got picked, and then they call me to schedule. The appointments are almost the next day. And they just come and fix whatever I need to be fixed. When my garbage disposal wasn’t turning on, the tech was able to fix the issue, and then it was a bit loose, and he was able to tighten it up. He was good and very professional. He did a really good job.

American Home Shield is dependable and they are A-1. Their claims process is convenient ‘cause I can do it while I'm at work. Coming to the door, the repair guy was full of smiles. He was very professional and with a lot of courtesy. He was patient with me. He listened and allowed me to explain even what seemed to be a little difficult for me to explain. He then looked at the drain to my bathroom sinks as well as my plumbing issue on one of the toilets, and he was in and out.

I feel like every time somebody comes out, they're saying they can't fix the thing. We had an issue with the sink and the contractor said that the way the pipes were lined, they couldn't fix it so that was a waste. I also had a pipe that was leaking and so my wall was turning colors. The guy said he couldn't fix that. It needed to be caulked. One time, I submitted a claim and the contractor came out and he was not able to do anything. I needed to order a part. When I did that, then I had to submit a request for the contractor to come out and do the same thing. When I called, I just said that the guy wasn't able to do anything. What I found interesting was the guy that came out the initial time didn't leave any notes for AHS.

I had an issue with the pressure reduction valve. The technician changed it out. He was quick and thorough. When I submitted the claim to American Home Shield, I contacted Prime Plumbing and they were able to schedule me the same day. As far as American Home Shield, there was like an error on my address that I'm trying to get fixed. I feel like the online portal could allow customers to be more detailed, instead of having those categories that are kind of preset. Within those categories, there are various things that can go wrong or like that are associated with it. The same thing goes with when you call in to do it. I'm assuming that they use the same form. But other than that, everything has been pretty good.

The process with American Home Shield is really easy. You sign up online, write down what's broken, you pay the 75 bucks, and a guy comes out to fix the problem. I've been satisfied and that's why we extended our policy with them. We just re-enrolled because we've only had good experiences. I used them when my front loader washing machine was saying that the door wasn't latching. I got on YouTube and I also googled some stuff and it showed me how to do a self-diagnostic on it. American Home Shield sent out Appliance Wizard. The guy from there showed up right when he said he would and I let him know what the code was and everything. He had the replacement on hand and he was here for 15 minutes. This guy had been here before. The last time was for our dryer. I have been satisfied every time.

The PG&E guy came out and said that my heater was obsolete. I told him that if it was, he should shut it off and he did. Then, I called American Home Shield and they sent out the first guy. He checked it and I explained to him about PG&E. I said there was something wrong with the heater and he went up there and checked it. He said that somebody would get in touch with me. I asked if he was sure and he said that the heater works. I told him to turn it off. He didn't do much.

I filed a claim with AHS for my garage door opener. It was a long wait - just the whole process of talking to somebody and being put on hold, and then on hold, but it was okay. The tech that came out was really good. He was very nice, kind and professional. He had to order a part. When he got the part, it started doing the same thing again. So then he put a new wire on it. So far, it seems to be working.

I talked to a lady when I requested for service and she said that the contractor would get in touch with me and it ain't already a day, somebody called us and set up an appointment. Circle S Electric came out. They worked on a light up in the ceiling in the kitchen. I was having problems with it. Apparently, I wasn't really screwing the bulb in too tight. The guy fixed it. He told us what was wrong and he knew his job. Every experience I've had with AHS has been wonderful. Me and my wife appreciate them.

I went online to order service for the heater and A-US Air Conditioning of Texas came the next day. They changed the panel board and were professional. They didn't make any mess. The unit is fine. I would recommend AHS.

I originally started the claim online, but I had some questions. So, I called customer service. The representative just submitted the claim for me. But it was very quick and easy. The dryer stopped working, and Appliance Protection addressed it great. This was much better than when I had to get my AC fixed. This was quick. I put in the claim one night, they came out a day later. And then two days later, they had the part and completed it. I recommended Home Shield to my mom and she got it too.

There was a problem with the garbage disposal. The AHS rep on the phone answered all of the questions and everything was handled in a professional manner. Murray’s Plumbing and Heating came when they said they would and called ahead of time to say they were on their way. They were very thorough, fast, and professional.

Our water heater was out and I called in to American Home Shield. A company came out and the first day they were coming, they said they were trying to call me. They said they couldn't get me but I stayed and waited on them the whole day. They came back out the next day and took care of everything. The techs AHS has sent have been very professional. When they come out, they have little show covers on and don't make a mess at all. Things go smoothly. I highly recommend AHS. A lot of folks said they have been having problems with them. But so far, I’ve never had a problem.

American Home Shield is wonderful. We've had to use it for a plumbing issue and the process was very easy. The guy was very polite and professional and I didn't have any problems making the appointment. Patriot Plumbing came out and they were very nice also. I liked the way they work because they send you a text saying they'll be there within a certain time. On the day before, they'll send you a four-hour limit but they'll call you 15 minutes before they're due to be at your house.

I had a claim for two leaky faucets that wouldn’t drain really well, the drain stopper that wouldn't work with one of those two faucets, and two faucets that had no hot water. I submitted it online on Friday, and they were able to get someone out on Monday. I wasn't home at the time but my wife was home with the baby. The technician came and she was trying to explain the situation. He was rude and just overall not friendly. Also, they “fixed” the problem but our tub is still leaking. I reached out to them and they were supposed to give me a call back. We weren't happy with the situation. We're about to look into a different home warranty company because of the experience that we had.

The company came for the dryer and the washing machine, and they did the job. They’re very professional and I was very satisfied. I recommend that others use American Home Shield.

We have a rental property that had a problem with the heating element. TruTech Heating and Cooling came right out. The tenant just needed the flue lit. The gas furnace needed to be restarted and the company repaired it. It was a seamless process because the tenant hasn't complained about that. Then there was a contractor who came out for our dishwasher. They were supposed to come back on November 3rd and we haven't heard back from them.

I had a problem with the AC and American Home Shield sent a company over. The company said that I had to do some major fixes, like the coil. It was a $2,000 repair which American Home Shield said that they would pay about 1,100, and it would be $900 out of my pocket. I wanted to get a second opinion, so I called another company and it was $200 to charge the Freon. That was the only thing and it's been about two months with no additional issues.

I couldn't open the garage door. I got on my computer and made an appointment. Cactus Garage Doors gave me a call the next day and said they would be there the day that they came. They found that what was wrong. The garage door started to work a little bit and the tech said the weight of it was wrong. It needed to be handled. They replaced some parts of the garage door that were not covered and I ended up paying them $200 for that. They fixed what they felt they needed to do and everything is working fine. My garage door is going up much smoother right now and I'm sure it's going to help the wear and tear of the motor on it in the future. I always recommend American Home Shield.

We have the heating and air serviced every year and everything checks. A dry run is done and it is working great. It's nice and warm. One cold night, we turn it on, and it doesn't work. It's hard to find somebody to work on the oil furnace now. Everybody has heat pumps here in North Carolina. I called American Home Shield to make a claim and getting a rep was easy. With the COVID, everybody has a longer hold time. But once you get them on the line, they're very friendly and helpful. I'm happy with it. Mandolin HVAC & Construction was assigned to my claim. AHS usually calls or emails the contractor and sometimes they call if it's a pressing situation then a contractor contacts us. They always have 24 to 48 hours to get in touch with the customer unless it's a real emergency.

The last time Sears came out, they fixed the dryer. But it stopped again and they came back out to do it again. I ended up having to call AHS for this because I couldn't get the follow up appointment to go through online. The lady that set the appointment up for me told me that they would be coming the next day, and that the tech would call before he showed up. When he came, he said something was wrong with the drum. So he fixed the drum. It's been working well since. So far, American Home Shield is amazing. I like that they're timely and I don't ever have a long wait. I’m satisfied.

When American Home Shield hands the job off to one of their contractors, there is very low we can do about the performance. That’s something that’s on the company. The way in which the program is set up, I make a call and it sets a claim. The people on the other end follow through. They connect me with the contractor, and we go from there. When I had a problem, I had to go back to American Home Shield because the company that had been recommended wasn’t able to get the problem fixed. The claims process is straightforward and I don't have an issue about it, but I have an issue about the performance.

I spoke to somebody that didn't speak English and they sent the wrong people out here. It was supposed to be the hood to the stove but they put on there the vent to outside. They had to send somebody else out. The ones that fixed the appliance were okay. However, when American Home Shield needs something, they get me somebody that speaks my language but when I do a claim, I have to go through somebody that doesn't speak English. I would like to be able to speak to the people that I'm talking to. I would like people to listen to me.

I had a checkup of the heater for the winter. Everything went good once the tech got here. He cleaned the condenser and checked the filter, the power and the fan. He also suggested that I get some pre-summer checklist for the air conditioning before it gets hot.

The claim was originally with 2 Bald Guys but they canceled last minute. Dudek got me in the next day and fixed the oven quickly. The guy did amazing. I had to get a washer replaced and during the process of getting the reimbursement check, I updated my address with them but they still sent it to the wrong address. They weren't taking thorough notes and putting it in. It took like four months for me to get my reimbursement. But that was my only irritation with AHS. I recommend them to all of my clients and friends. They're always great.

I did an application on my phone to request AHS for a service on my AC unit. The process worked great and the techs were quick in service. I had to do a lot of work to try to figure out what was wrong with the system but they got it figured out here. They also had on facemasks while they were here.

The refrigerator started to click and I kind of knew that wasn't right because it hadn't done that before. It also just stopped cooling but the icemaker was still working. Then after a while, the temperature didn't work at all on either the freezer side or the refrigerator side. I set up a claim through the automated system of AHS and I told them that I needed a repair for the refrigerator. But I had inadvertently put down the wrong make of my refrigerator. I put down Whirlpool and I contacted them back and said it was actually a Frigidaire. They were awesome with switching that out. With COVID, things kind of got delayed and that was not any of their fault, but I had to call them back and say that I needed someone a little bit sooner than two weeks because I needed a refrigerator.

Our plumbing was backing up. JR Plumbing came out, wound up snaking it, and gotten everything fixed. They were super nice, super friendly, and did a really good job. Everything went well.

The heater wasn't working. The tech got here pretty quick. He was a good worker. He was doing a good job. He repaired everything. He found the problem pretty quick. He told me what it was and he fixed it. The heater has been working good. I like American Home Shield's way. Everything works pretty quick and everything is efficient.

ATR Heating and Cooling came out to do a service check and make sure our heater was working okay before we fired it up for the winter. They were professional. Everything’s been working fine.

Our experience with AHS has been good. Submitting a claim through them has been easy.

The fan was not working on our furnace and Best Heating, Cooling and Electric came out and assessed the situation. They ended up ordering the circuit board and showing up the next day to replace it. It was my first claim with American Home Shield and it was very simple. Once I got signed in to the website, clicked a few buttons to say what system was wrong or what system needed service, and a little bit of detail, they handled the rest. The technician who came out was the same guy both days. He was very pleasant, normal, talkative and conversationalist, which was nice. He was clean. He took his shoes off before I told him he could leave them on. So, he was very considerate and courteous. With American Home Shield, it’s good peace of mind to not worry about little day-to-day breakdowns.

American Home Shield did good. When I had an issue with my washer, I called them and told them what was going on, and they sent somebody out in 3 or 4 days. The guy was good and fixed the washer then.

There was a stoppage in the toilet and the plumber had to push it through to the mainline to get it to go through. He resolved that issue and everything was fine. He was really good. Everything is working perfectly. We also had a heat and air claim and we had someone out on the AC unit. That one went well and I was glad that we had American Home Shield then. They were very good.

I was very happy with my claim with American Home Shield. They got the part ordered. I knew the part needed to be ordered because of the little code that came up on the dryer. It took them a few days, they got it in, they brought it out, and put it in. Everything was handled fine.

I just moved into my home and the previous owner only provided one key. So, to have some safety within the home, I had the tech come out and rekey all of the locks. The process of submitting a claim with AHS was really fast and efficient. I was able to tell them what my issues were. They provided a list of locksmiths that I can contact or that will contact me and then I've made my selection. Then the locksmith called me that same day to schedule an appointment within the week that best suited my schedule.

I had a plumber from USA Plumbing come out and he fixed something which in 30 days broke. AHS sent somebody else to fix it. They were going to fix my shower. They transferred it to somebody else, and then they sent it to somebody else. I was gonna call and complain because somebody has not finished the job and it's still pending. The claims experience was fine, except for when trying to call in to get a status was the hardest. Then the quality of the contractors has been pretty bad. I've had to go through like five contractors to get one job done. Being a part of American Home Shield is difficult. I wish it's easier follow-up when I need to get ahold of a contractor.

I’m selling the house. So I needed to have someone come and check the AC for the buyers to make sure they were okay. The tech is a good guy and I like him. He said to change the filter and that was about it. American Home Shield is very good and timely. When we get our new house, I’ll transfer them over and use them again.

Our sump pump needed a new valve. The first time that a person came out, he put a hole in the sump pump so that it could breathe. But it didn't stop the issue. It was still knocking. So we had to call a second time to get another plumber out who was a little bit more experienced. The second guy went through the process of checking everything and he fixed the problem. The first guy who came out wasn't an experienced plumber and he didn't check the check valve and see that it wasn't working properly. He should have known to check everything. Other than that, the service was good. Both gentlemen were nice, polite, and very professional.

It was important that we got our heat done and we put it to one company, but they couldn't do it. The request got resubmitted to another company, Five Star, and they were awesome. They came out, did the diagnostics and came back within three days. We were gone a few days, but they came back, put in a control board, and cleaned the gas nozzle. The only complaint I have would be they didn't leave me with any paperwork, so I don't know exactly what they did. I had to ask them, “So what happened, what transpired?” It's one little thing which is not that big of a deal though.

We had just moved into our home. The air conditioner there is 17 years old and no company would touch it. Home Shield was recommended by a friend of mine and I signed up for the service. We got the home warranty because I wanna make sure that the air conditioner was good for the winter. We called and they sent out Total Air Care. They showed up right on time, checked out the system, and did a great job. Home Shield is a good company and so far, it has worked out.

We submitted a claim with AHS for the igniter on the stove. A guy came out and then he said he was going to order the part. Then it took quite a while before the parts came in, it was almost a month. Then the original guy didn’t come back. There was another guy who did the repair. But when we had an issue with the air conditioner, the tech came and fixed it right away.

Everybody from American Home Shield is friendly and nice. The people got back with us. The guys that AHS sends out are highly professional and knowledgeable. They do a good job and they talk well and are friendly. Our experience has been really positive annd we're happy, so far. When the tank on our toilet started leaking, I called American Home Shield on a Thursday and Action Plumbing Service couldn't come till Monday. AHS is doing a good job. They're even better than calling the plumber directly. We're even telling family members and people we know that they need to sign up.

I put in a claim to American Home Shield for a tune-up on the heater and I had problems doing it online to so I wound up doing it by phone. But it was good dealing with the claims rep. They sent a highly-qualified guy out and he did the job very fast. It turned out there was a part that needed to be exchanged. He found it promptly and changed it out, and it works fine. I'm very happy with AHS.

My dryer had a bad switch in it. It wasn't turning on. The contractor fixed it temporarily to hold me over until they got a new switch. They came out about a week or so later and put the new switch in, and everything's fine. I've done my claims on the phone and online. It's pretty simple. I prefer AHS over the last company I had. There's a difference in the coverage and they're better at finding people to fix it. In my experience, they have a better network of people that they can get the job done. On my last home warranty, I was paying yearly fees, and AHS is monthly, but the coverage goes into effect a month after I got it. Maybe a yearly fee instead of monthlies would be a little more cost-efficient. But I have no complaints over the service. I'm willing to pay that little bit of extra if I have to, so that's fine.

When our water heater stopped working, a plumber came out, took a look at the heater and the plumbing, and realized that there was an electrical box that had some hooked wires in it. He went ahead and let us know what the issue was. It wasn't the heater or the plumbing. It was electrical. He checked the wiring and it was good to go after that.

You can contact Home Shield by computers or telephone. I normally do telephone. But of course, when you do that, you have to wait a bit longer. They say because of COVID virus, things are going slower. They have more and more calls. But everyone says that when you call in something. It’s going to take a little longer to get to you. But the scheduling was fine. The tech was here at the time. He called before he came. And whatever he had to do to the furnace, he did that. Also, he was cordial.

The fixture inside our closet was not working and I thought the two that were attached outside of the house were not working as well. I submitted a form online and it was simple. I had used American Home Shield for other things as well, and there were a couple of times I couldn't find the right category on the form, so I had to choose “Other”. This particular one is self explanatory. Within 24 hours, the guy from MC Electric contacted me and figured out a time that worked for both of us. He came out to check the fixtures and he was good. He took care of the issue, explained what he was doing, and left. He told me what he could and could not do within the policy and if I wanted to follow up, he gave me some options. He was very professional.

It was the first time I ever had to use the service with American Home Shield. It was good. They informed on what needed to be done. My girlfriend and I submitted the claim online and then, the contractor called us. We thought we would have to wait very long but they were out within the day. The furnace was leaking water but it wasn't nothing major. A pipe came loose and the guy was there for 30 minutes. He fixed the problems that we had. It was a great overall experience with AHS. It was very easy and headache-free.

The furnace wasn't turning on. I did the thing online with American Home Shield. The website was pretty simple and I was happy with it. Then, I got a call from Efficiency Experts telling me that they would send someone out. We set up a meeting for the next day. They came in and checked the furnace. They tested for carbon monoxide leaks too. It turns out that a gas switch was turned off. They turned that switch on and got the furnace working. They also gave me a quote on an AC system.

I have a claim for my washer and it's been almost a month now that I'm still waiting for the part. It's very inconvenient because rather than just doing laundry in my own house, I have to go out of my way and go to the laundromat, expose myself more to other people, there's a pandemic, and it's causing me more money. At this point, I might as well just save up for a whole new washer. The contractor ordered the part, and if anything, I'd just follow up, and maybe AHS would just find a different contractor. But then with my recent claim, the individual from Coulter Repair who came out was amazing.

There was a knob on the tub that wasn't turning all the way off. The contractor knew what the issue was, and it was something quick, simple, and easy. He was very polite, respectful and professional. I felt comfortable with him, being in my home, with the way he presented himself. He was very nice. American Home Shield, for the most part, is pretty good.

The guy from Bennett’s Locksmith came and he did the job of changing the locks on a decent time. He was good.

I wanted to winterize the furnace and when I received a text stating that it was only $75 with American Home Shield, I called them. Putting in a claim was easy, then they told me on the phone who'd be coming out. They also sent me a text telling me about it as well. Then, I received excellent service from the tech. He came on time and was very friendly. He covered his shoes before he came in and walked down the carpet. He was very efficient and a really nice guy. All in all, it was very good experience.

My overall experience with Home Shield so far is pleasant. I had a leaky faucet that's connected to my icemaker to my fridge. I called it in and it was pretty easy. I like Home Shield, but sometimes, the reps there have a hard time understanding. We have a communication problem. But everybody was nice when I call in. Murray's came out and fixed the icemaker. It wasn't a long time. They were very professional. I recommended Home Shield to my mother and friends.

Our air conditioning had went out, so we had that repaired through American Home Shield. I went online, I signed in and mentioned that my AC was no longer blowing any cold air. In a relatively short amount of time, I was contacted to set up an appointment. A gentleman came out. The furnace is located in the garage. So, he had to go in the garage first so he could check the AC and then find out. He said, "Nope. Your AC's cooling actually quite well." Then he checked the furnace. He says, "Okay. There's where your issue is. The motor, it's gone." The issue was with the furnace and the motor that blows the air out right throughout the air ducts that had died out. That was what needed to be replaced.

I was having an issue with my washing machine not cycling. I filed a claim for it and I got a response in under 30 minutes. The contractor had somebody close by and they came within an hour. It was very quick. They looked at the washer, took the parts information, and tried to diagnose to see if there was anything they could determine on the onboard computer. They had a list of parts and they gave me a timeframe. They did great. They coordinated everything very well too. They reached out to me and kept me in the loop during the entire process. They let me know when the parts were ordered. When they received the parts and had gone over everything, they tried to make sure that I was gonna be available at home.

I've had Cactus Garage Doors before for fans that were making noise but they wouldn't cover it so I just let it go. But as far as the garage door, they did very well. Kim, the girl who was in the office that answered my call, was very nice. She went out of her way for me. I really enjoy talking to her. Several days later, they came out. I'm very happy with them. I'm satisfied with Home Shield so far. They are the best. I've heard about them from other people too.

I purchased a house and got American Home Shield for it. Working with them has been very convenient and easy. I made a claim through the internet when my refrigerator was leaking and the process was very easy. My Appliance Repair was supposed to call me within the day. After which, a guy from there came out within a couple of days and fixed the refrigerator. Since the repair, the refrigerator has been working well.

My furnace wasn't coming on. It could have been the battery in the thermostat but I wasn't sure. The only thing I could do was call Home Shield. I've been had them for a long time, so when something goes wrong and I don't know what it is, I usually call them. The technician from Houston Air Comfort was nice and friendly. He explained to me what it was. I told him I figured it could have been the thermostat. The battery was gone. It was what it was, and he told me. I also got this thing with them where they come up twice a year and check everything with that. I need that. When they say they're going to come at a certain time, they come and they do a good job for me. I like the service that Home Shield renders me. I'm satisfied with my being with them for a long time.

AHS emailed me with a $75 heating tune-up. Since I had never had one then, I thought $75 was a deal 'cause most people charge $100-some, so I went with it. The tech was very professional and very nice. It was a simple and pleasant experience.

I usually don't use American Home Shield, but in a matter of a couple of weeks, I had to use it twice. The contractors were very helpful, efficient and pleasant and they explained things to me, 'cause I have to know everything. I was very pleased. When I called the first time for the plumber, that was okay. When I called on November 2nd for my microwave, the technician came out and then they had to order the parts.

I know two other people and their experience with American Home Shield has been positive that’s why I went with them. They are right on top of everything. When I had to have a repair on my stove, the first company was amazing but the second one was not so good. The guy was horrible. He was a very unprofessional person. I do not blame American Home for that but I let them know and they were very nice to work with. They were very accommodating. So far, we like them a lot.

The garbage disposal was leaking and we had it replaced. The contractor had the part. The garbage disposal would have cost me more than what I paid to have Home Shield. I've saved a lot of money and it's easy to request for service. If the issue is something that can wait, I just go on the internet. Then If it's something that can't wait, I wanna talk to somebody quickly.

The technician did a good job on my microwave claim. He was courteous. He came prepared and did what he was supposed to. He didn't come one day and then tell me that he had to come back. He took care of it all in one day. He seemed very knowledgeable about his job and very trustworthy. He respected our home and made sure he had on a mask. We wore masks too to protect ourselves and protect him.

I was completely misled by a representative. Lied to is a better way of putting it. Now I am out 400 dollars because the company is dishonest. I had a plumbing issue. They sent in plumbers to fix the pipe. The plumbers had to tear out some wall. They also knocked out some of the studs in the wall. I called them and they said they would find someone to come fix it. Never heard anything back.

The refrigerator was not cooling at all. I called American Home Shield and told them I was having an issue. They assigned me to a company to come and look at it. The tech ordered a new part. It's taken a bit longer, but it was good overall. He took things out. He fixed a leak. He did everything that he can to fix the problem, but he was not able to fix. They gave me the buy out option.

I'd rather submit my claims online than over the phone because it's easier and faster. The technicians have been extremely professional. They have been very clean, very courteous, and really nice people. The warranty is a great thing because you don't have to worry when things go wrong. You can call American Home Shield and it's going to be taken care of.

I bought a house in Florida in 2015 and they had a warranty with it when I bought it. So, I continued the warranty and I added it to my house in Virginia also. The icemaker was acting up and Priority Mechanical came out and fixed it. It saved me money when I used the service from American Home Shield. In the past, when I have a problem in Florida, I would call on the telephone and I would be on hold for usually over an hour or at least 45 minutes to make a service request. And when I go to the website, my Virginia House comes up, which is fairly easy to do. But I don't know how to get the Florida house to come up. It doesn't ask you if you have more than one house because maybe that's not common, but it is in today's day and age. AHS need to make the homepage more user-friendly, so you could put in the address of the home. It would be simple to do. You name an address and if you got a contract there, it should come up.

A whole bunch of water fell through from the attic down to our second floor and it went all over the floor. Our Hartford insurance had to come out and they had to bring big fans and take care of that. Apparently, there was a whole bunch of equipment that was broken, and Marina came out and repaired the air conditioner. It was great. When submitting claims, first I call American Home Shield and tell them something’s broken. They send somebody out, and then they fix it. We only had bad luck once. They have a lousy company called AG Appliance on their list and they should be on it. Those jerks came out and put us through everything.

I put in a claim with AHS for my furnace. The experience went smoothly. The tech figured out the problem and told me what it was. It's been working great since the repair.

I'm not pleased with American Home Shield and I'm going to be canceling the subscription that I just renewed. Before I purchased my home, the contractor that remodeled it gave me a year with American Home Shield. Then I renewed it and I paid 37.83 a month for 12 months. It was to expire at the end of October. So on the 19th, I decided to renew it for the third year. I authorized the girl and for 37.83 a month. She didn't get the confirmation but it came in the email. But on Thursday the 22nd, American Home Shield withdrew from my bank and I noticed it Friday morning on the 23rd. They took out $454 without my permission and their receipt showed $37. So I kept calling through the weekend for two reasons. The last person I spoke with was Nash and was nasty. On Tuesday, I was told by Nash that she would have a supervisor call me within an hour or two hours at the most.

The tech called me to confirm an appointment about 15 seconds after I hit the send button on the Home Shield warranty page. Talk about fast and speedy. He was here exactly when he said he would. He diagnosed the problem immediately. He had to order a part, but he gave me a very acceptable timeframe in which the part would be available, and he would be back out. And then, he was spot-on once again. A hell of a nice guy too. That guy is the bomb.com. I have worked with other home warranty companies in the past with other properties. This is my first experience with Home Shield, and I'm keeping them. They're mine forever. I'm a fan of insurance. Do it.

The contractor that American Home Shield had come out and install my furnace put it back together incorrectly, which caused the AC coils that were sitting on top of the furnace to create a lot of condensation and it leaked into my furnace. When they put in the furnace, they had also said they were going to replace the thermostat and they never did that but I let it go. I called them a couple of times and they sent someone over saying that everything was okay.

My overall experience with American Home Shield was fine under the circumstances in the pandemic. It's hard to get appointment to work, scheduling-wise. But other than that, it was great. We had an appliance claim. There was a problem with frosting in the freezer. We haven't seen a recurrence since the repair. Both of the technicians were very professional and I was very pleased with them.

The professional that came was good. So far, so good.

My most recent claim with Home Shield was for plumbing. My faucet was leaking. Submitting the claim was straightforward. It took four days to get a contractor out. The contractor who came to our house was very knowledgeable. He told me exactly what was the issue and how we went about fixing it. That was very helpful. He was a very good plumber. He fixed the problem within an hour or so.

I called in a plumbing claim to American Home Shield for leaks. It was for the toilet. It was easy. The contractor was awesome, very courteous and very mindful of the cleanliness of my home. He had on the little shoe thingies and he had on his mask. He was a very professional young man. He explained things to me. The toilets are running very well now.

The refrigerator kept shutting off. It kept losing power when it was plugged into the outlet. I've had calls for other things and Home Shield told me a tech would come out in 24 to 48 hours. And then, straight ahead, they sent me a notification, what the name of the company is and their phone number. And then they said, “48 hours. You can call them anytime. But if you don't hear from them, just go ahead and call.” They always keep you alert.

Our dishwasher had quit working properly. The request for service online with AHS was fine. They contacted me immediately and set up an appointment. It was very easy. The tech was very knowledgeable, friendly, was on time and always called us to let us know he was on the way which was helpful. Everything went fine with it. I would recommend AHS.

The garbage disposal busted open and water started running down underneath the sink. When I first called, I had it listed as a garbage compactor. So they ended up redirecting it to the right person, which was really cool because I didn't have to pay another fee. Then the tech came out and fixed the garbage disposal. My wife was home when he came and she said that it was really good. He handled it and rolled out. The claim process was pretty simple. You just got to pretty much put the area that it is. I've used this service twice and it's been amazing for me. I really like it. It takes the stress off of ever having to worry about anything breaking.

I've called American Home Shield for the garage door, the toilets which were running and the dishwasher. I like the service that I have with them but I'm not thrilled with the $100 copay. I could change my premium’s amount each month and if I paid 49.95 a month, the copay would drop to $75 but the difference is negligible. The last thing that needed to be done was a small little adjustment and I spent $100 on that, so that's probably the thing that I like the least. But it still is comforting to know that AHS is there and the response of the workers is very quick for the most part.

I called AHS because the microwave went off and wouldn't come back on. They sent the company out pretty quickly to fix it. The tech did some work to it and it worked for a few days, but then it went out again. I don't know what he did the first time, but I know that he replaced the fuse. But he did some other stuff to it too. Then, they came back out and fixed it. They changed that fuse three additional times. I told AHS I was afraid the microwave was going to set my house on fire. They told me I have to allow them to at least rectify the problem two or three times, which I did. And when I said enough, they were very good about it. They just told me to pick out what I wanted and the selection process was very easy. Everything was done virtually. They emailed me and I could go through the list, see the pictures, and pick out what I wanted.

American Home Shield had a special offer for $75 for a preventative maintenance screening checkup. I hadn't checked the unit for a while so it was a good time to do it. They said apply which I did and they called me the next day. Bill Paslay AC Heating and Electric did a fantastic job.

The freezer was no longer freezing adequately. So, we were losing the food in our freezer. We placed a call to AHS on a Saturday and they instantly connected us with this contractor and set up an appointment on Monday. One thing that I wasn't too happy about was having to wait two days to hear from them. But once they contacted me, the whole thing happened quickly and they were able to repair the unit.

I go online to submit a claim and it takes a couple of minutes, and that's it. Very simple and easy. As soon as I got ahold of Home Shield, the contractor was here in a couple of days because it was the weekend. The AC unit was clogged. The guy came. He was here for a while, and he figured out that that was the problem. He unclogged it, and then he had to empty the drain pan. It was quick. I'm quite happy with the service. If I even have any type of issues, I know that Home Shield is going to respond quickly with sending somebody out here. So, it makes me feel a lot better.

I submitted the claim online for a leaking toilet. They immediately let me know who the contractor was, and that the contractor would be contacting me. Then Murray’s Plumbing called within minutes. I've dealt with them a few times. They were really quick and really efficient. I never had any problems with them. They came in and did the job. They took care of it within 20 minutes.

My heating unit wasn't blowing. So I called American Home Shield, read off my contract number, and let them know that I was in need of a service. All of this was prerecorded that I went through and sometimes, it wouldn't listen to what I was saying. It’d go and put down what it wants or kick me out and send me to somebody, which was good. Then I'd get a chance to talk to a human. But for this claim, I called, registered, and paid my money. Then, they made contact with the people here to come and do the work. Two days later, the people sent me an email that said they would be here on a certain day at a certain time. Then they started going into COVID-19 and began asking if anybody was sick. I told them that that wasn't a problem and I answered all of their questions.

I’ve had perfect interactions every time I’ve had to use American Home Shield. Recently, the furnace was running but it wasn’t heating the house above 63. It turns out, it was a pressure switch. The technicians who came were fantastic. They came out three times but that is in no way a poor reflection on them. The first time they came out, the guy discovered the problem, temporarily fixed the bad switch and had to order the part. I didn't realize he had to order the part. The next day when it was not heating again, I called. They immediately sent somebody over and got it running again. The next day, they came out for the third time to replace the switch. They didn’t put me off a day. The experience was easy, simple, and expedient.

American Home Shield is great. We had a claim for the sink in the kitchen. All of a sudden, it started dripping. Even when you turn the faucet off, it would not actually turn off the water. We just had a dishwasher installed so I was thinking that it might be something with the dishwasher but it wasn't that. It was the faucet. The guy explained to me that the corrosion eventually rotted out the rubbers and the mechanism that kept the faucet open and shut. So they replaced it with a new faucet. Everything works perfectly now. Overall, my experience with American Home Shield has been easy. Before I call them, I check and see if the issue is covered under my contract. If it is, then I place an order to fix or repair the issue.

The microwave was making a really loud noise. The original company, Sears, was supposed to come and they were terrible. They tell you you have to be here from 8:00 to 8:00. That was ridiculous. I stayed here the entire day, and then they came an hour later. I called back and rescheduled with somebody else. Economy Appliance came out and was really prompt. They took care of it right away. They had to order the part and American Home Shield sent them the part 'cause it was a cheaper way to do it. They were really good.

Comfort Temp came out and they did a great job. They put a new furnace in my home. The day after they put the furnace in, I went back to the property and there was an issue again. When I smelled the gas leak, I immediately called Comfort Temp. They came out to see what was going on. They read that there were some problems. The tech said there was so much gas that he wouldn't be able to find out where the leak was. In fact, he suggested that I call Peoples Gas to find out the leak. He was the first person that shut all the gas off to the house. He said I cannot leave the gas on with all of this gas in there. It was a safety issue and I understood that.

I had a constant drip coming from our guest bathroom. It's a half bath on the first floor. I called and put in a request to have AHS get a plumber to come and fix that for us. The plumbers came two weeks ago. The tap and valve handles are all separate. They took them all apart including the two valve handles. They said they found what they thought to be the problem. They tried to show me but I didn't see any difference. They said they were gonna go up to the local Home Depot and see if they could get the pieces for the replacement. They did that then came back. Home Depot didn't have the parts so the plumbers were gonna have to go. They said they contacted their supervisor back at the company and sent him pictures of the parts. He was gonna have to order them.

I like booking my services online. I had a claim for my toilet and everything went great.

When I made the arrangements for the heating maintenance check, that was all seamless and transparent. The contractor was very professional and very helpful. I was very pleased with their service. They didn’t detect any issues although I had a follow up where I decided to get rid of my smart thermostat. I called them up so they came out and took care of that for me.

There was a leaky valve underneath my sink and American Home Shield gave me a timeframe of 24 hours on when to expect the contractor. The first time I used them, it was spot on but this time, the contractor was a little bit late. But it was still adequate. They were fantastic and since they’ve been out, everything has been great. The experience with AHS has been phenomenal. We got it earlier this year and it's worth every penny.

After comparing services, American Home Shield gave us better protection for our pool. We might’ve ended up paying $40 more for the overall thing. But it was just the coverage of the pool. So far, AHS' service has been great. We only had one situation where we put in a request and we didn't get charged. We never got a call from the contractor. Other than that, AHS has been very quick and responsive. It was great. The problems that we had were minor. When we moved into our house, one of the sinks was already draining slowly. We tried to fix it ourselves. But when the other one started backing up, I used the home warranty service and had someone come out to check the problem to make sure everything was good to go. We are first-time homeowners so it was better to have a pro come out and make sure nothing got messed up.

I've submitted two incidents with AHS through their website and both got resolved to my satisfaction. The turnaround time wasn't that great, but they weren't critical problems that had to be solved within 24 hours. One of the claims was for my AC unit that stopped working. It cracked and leaked, and they had to replace it. The other issue was more of a plumbing thing. A water fixture kind of broke and was leaking. I needed to have them come in and fix it. Both the techs who came out for my claims were very professional, courteous, and nice people. The plumber who was here was wearing his mask the whole time that he was in the house. He also took care not to touch anything else besides what he was doing and we took precautions too.

The customer service at Home Shield was great. They take care of you right away. I've had them for a long time and they've always been good. Recently, we had an issue with our refrigerator at home in Florida. Gulfstar Services was sent out and had to order a part. It came and they installed it. Get a Home Shield.

We had a plumbing situation. The techs said that that wasn't something that they did and that it was a normal wear and tear. I was a little disappointed but they didn't do anything wrong. The only thing that I hate with AHS is that whatever gets fixed, it’s a lot of back and forth. Somebody has to come out there, look at it and then they get back with American Home Shield. Then they sign off and say, “Okay.” Then they come out and do the thing. But for the most part, they're very attentive. Customer service is great. They get us connected with whoever it is that we need to get connected with to get the problem situated. Having the warranty gave me peace of mind just to know that it was there so I'll be renewing when my year is up.