American Home Shield Reviews

We've had two claims with AHS where one was a good experience and one was horrible. The good one was for our water heater. I called them because we were having cold water and the pilot light wasn't coming on. They dispatched it to a company that was very quick. They came out here the same day and tried to fix it. The next day, we just had cold water. So, we sent pictures to the contractor that they had told us to then the contractor got it passed within a few hours and approved to get us a new water heater. So, that was super quick and excellent. Whoever I spoke with at American Home Shield was very helpful, too. Their approval department was very quick that time and that was nice.

We’ve, unfortunately, already had a couple problems with this place. We’ve only been in the house about a month and a half. We had a vent pipe in the attic that apparently the former homeowner hadn’t glued when he did some remodeling, and so condensation had built up once we started using the tub in the bathroom. It was trailing back down in the attic and eventually seeped through the ceiling. We originally thought we had roof leak. We know that the home warranty doesn't cover that, so we went to our homeowners insurance and they sent some mitigators out here to assess it and said, “No, you have a plumbing problem, not a roof problem.” So, we had a roofer here.

There was some buckling of wood in my house and I thought it was my air conditioner based on what my painter said. So, I reached out to the warranty company and they sent an air conditioning guy who came within an hour. He was amazing. But he diagnosed that it was not the air conditioner, it was the ice machine. So, his company transferred the request to the appliance repair department within the warranty company. I heard from American Home Shield the next day saying that it had been transferred and that I would get a call from the provider within the next 24 hours. They also gave me his number if I needed to call.

Overall, Appliance Express handled our recent claim very nicely as far as a lot of the businesses this day and age. Their communications were very open to it. They reached out to me a couple of times. They had been polite and they owned up and let me know what the delay was. We scheduled for a convenient time for me. I've worked with Appliance Express before and I have nothing but good things to say about them.

I have an outstanding appliance that American Home Shield is gonna replace. I cannot ever get through to the line that I have to talk to to replace it. When I call, it says there's an hour or more wait every single time. They emailed me a, "We were gonna replace your microwave. And here's a replacement." I don't want that replacement. They sure could just email me a link with like, "Here's all the other options you have." I know that they'll replace it with a GE appliance. It's not like it's more expensive. But I have to call and every time I call, I can't ever get through to this line.

The AC was leaking on the floor. When the air guy from Total Air Care came, he did a good job. He checked everything and found out where the leak was and fixed it. The worst thing was after the water got on the floor, I had to take out all the new flooring I put down, so they gotta put all that flooring back, but that's life.

My Viking stove was not heating up properly on the inside. The tech had to order a part. Then he came out and fixed it. It's working great since. I like the rep. He knew what he was doing. He was knowledgeable. Sometimes I get people that don't really know how to work on the higher end appliances. But he was good. The biggest complaint I have with American Home Shield is sometimes how long it takes between the first call and the repair. Usually the people come out and look at it and then they gotta order a part or they don't have a part. So it's usually not a real quick fix. Then the other thing is, they're usually not the most experienced best customer service repair people. But it is what it is. You're not going to get the top-of-the-line people for that price. But American Home Shield is good because they cover pre-existing conditions. I haven't ever been really hassled about stuff that's not covered. So I would recommend American Home Shield.

The contractor sent out by AHS for my air conditioner was good. It's performing fine now. But I have one complaint. The ice maker of my refrigerator is not working. It hasn't worked since the contractors came out in August to look at it. They said they had to order a door for it but the door has not come in yet. But American Home Shield been good. I would recommend it.

It took about a week to get my claim to American Home Shield in motion. A gentleman and a young lady came out, and they're both electricians. The gentleman did the surveying of the light problem. This all happened in maybe a full hour period. After we surveyed the problem, he then went out to get permission to buy the replacement bulbs. He came back, went through the process, and within a few hours, everything was working really well. I was impressed with the way he came in. I'm a retired electrical engineer, so I sorta had a feeling as to what he was doing, and he was very capable.

American Home Shield has been good so far. We've been with them for 10 years and they have done their work. It's better to have it because if something goes wrong, we can just call them and get it fixed. There are times that they tell me that they're not gonna deduct the $75 until the services are done. Other times they pick it up before the services are done.

The contractor was trying to fix the washing machine for me but they couldn’t. I was waiting for them to order the part then they said that the part was discontinued. I called them wondering what was taking so long. They said that they’d contact American Home Shield and the next thing I know, they had sent an email. I didn't know that they had contacted me ‘cause I never saw it in my email but it was in my spam folder. They were able to give me a new unit through American Home Shield. I had to pay for it then American Home Shield reimbursed me. I was grateful. I was with American Home Shield and I canceled them but I got them again. It’s working out good since they were able to get the washing machine replaced.

My icemaker was broken in our freezer. I called American Home Shield. They gave me names to call, and I called Mr. Appliance. They set it up easily. The guy arrived on time. He looked at it, diagnosed it, went and ordered the part, and came right back and fixed it. American Home Shield is worth joining.

I called in a claim for my oven and it was pretty easy to do. Everything is fine since the repair. It was a convenient and efficient experience.

The furnace had a crack in some kind of pipe, so it wasn't lighting. I submitted the claim electronically and the contractor came out the same day. They fixed the furnace right then.

We had a winter checkup. The tech came out and checked everything on the furnace there. He was in and out in 20 minutes. AHS has been good so far. We've utilized a couple of services.

I put in a claim to American Home Shield for the water heater and everything turned out good with the contractor. It took a couple of days for the claim to go through and approved but it was quick after that. AHS took care of everything.

The contractor was very professional and knowledgeable about what needed to be taken care of. He came on time when I needed him and did a great job on the hot water tank. It is running excellent. I was very pleased with the work they had put there.

Most recently, I submitted a claim to American Home Shield for my refrigerator. The process was great. I went online, opened my account, and put in what I need. AHS then had their service contact me to set up the date. The tech sent was prompt and he notified me when he was on his way. He was very knowledgeable and professional. He also had a face covering on. However, he didn't find anything wrong with the refrigerator which currently still has the same popping noise. Also, when the ice from its ice maker drops, some drop into the pan, and others drop behind the pan. Regardless, my experience with AHS has been great throughout the years I have been with them. This is my third home where I have used their warranty. I have recommended them to a couple of friends.

McPherson Bros came out to repair my hot water heater but it had to be replaced. The heater had caused damage to my platform and the drywall so McPherson suggested that we had to have everything dried out on a platform and rebuild before he puts a new water heater in. They referred us to a company that would do that. We ended up putting in a claim with the homeowner's insurance because of the damage to the wall. After everything was done, McPherson came again, reinstalled, and did upgrades to bring everything up to code. They were very thorough and kept us in the loop. We were in a position wherein we didn't know what to do first. McPherson was very helpful with that and they gave us the steps that we needed to do. I'm very pleased with my AHS coverage. It helps me stay on a budget and manage better knowing that I don't have to go broke to maintain my house.

I had American Home Shield before and had good experiences. I wanted to have it again when I bought this house. When most of the outlets in the house were not working, I called AHS and they assigned me to Rush's Repair Service. I was to expect them out in a couple of days. They were polite and very knowledgeable. There was a GPS outlet that had not gotten tripped and they had to replace that outlet. Everything has been perfect since their visit. It was a good experience and I now have electricity in all of my outlets. I'd recommend AHS.

The contractor came in 2 days to have a water heater repaired. They had to order some parts and do a replacement which took about a week or so but they did a good job.

It was easy submitting a claim to American Home Shield on my hot water heater. Online is how I generally do it. My experience has been really good. It's easy to set up whenever I need someone to come out. They generally come out pretty quickly and get an issue taken care of.

It’s easy to purchase a warranty, but not cheap to cancel. Before I bought it I asked was there a cancellation fee and the answer was no. The way they handle the claims made me decide to cancel. For my surprise there was 49.99 $ cancellation fee. Very unhappy with my experience.

There was a leak from the water heater and the water went into my dining room and my laundry room. We called American Home Shield and they gave us the number to the company that replaced it. After they replaced it, my neighbor happened to come in and was looking at the water heater. I happened to put my hands on the top of the water heater and I felt water. I looked at it and I could see water dripping from the pipes. They were very nice but when they came the first time, they worked a little bit too fast and maybe they missed it. I had to call them back and they came back and looked at it. The guy said that there was one pipe that should have been replaced that wasn't replaced. He said the overflow should've also been replaced because it was so old. He fixed everything and I haven't had a problem with it.

Home Shield's reps always let you know there's an upfront fee, take your fee, set up a date, and let you know that they're gonna either text you or someone would call you. It's fairly easy. I was very impressed with that. I appreciate the service.

It was a really good experience with American Home Shield. JC Electric did a good job with the AC system that wasn't working.

The contractor came out for our recent claim and he had the part in his truck, which is a miracle ‘cause they never have the parts right. So he was able to fix it the same day and everything's fine. One thing that was strange was he ordered the part and then went out to his truck and had it. So we had a part show up from Amazon and it's just sitting in the house. We don’t know what to do with it.

I've used American Home Shield several times and it's easy to request service. You don't have to be on the phone waiting. You can do it online. They respond very quickly letting you know who the contractor is and provide their information as well. I've had some contractors that take a day or two to get back to me and that kinda bothered me a little bit. But the most recent ones have been really good. I had my air conditioner replaced and that contractor was great. I looked them up and all these reviews saying weren’t bad things. The things they were saying were people were impatient. When you lose your AC in July and it's humid and 100-degree heat, you get angry. But this guy answered all my questions and we had a good conversation. The people that I've dealt with so far that they've sent out, for the most part, have been very knowledgeable. They know what they're doing. They're not trying to do shabby contract work. They represent well.

On October 1st, I had a warranty service come out to check my air conditioner that wasn't working properly. The tech fixed that but 30 days later, I turned on my heater and there was no heat coming out. I had to call American Home Shield again to have somebody come out. What had happened was that when the initial techs were working on the air conditioning system, they disconnected two wires that belonged to the heating system. When the tech found those wires, he connected them and now my heater is working fine. I felt a little slighted though because I had to spend another $75 to get my issue fixed when I shouldn't have. So far, we've been happy with our AHS warranty. We've had several occasions when we used the warranty and we've been very satisfied with the results. The contractors are always polite, clean and respectful. We've told several of our friends that AHS's warranty is worth the money they would pay.

I've had to use AHS several times over the years that I've had the contract and it takes a while to get an appointment. One time, my refrigerator went out and it took them a while to come and fix it. Then, I was told I needed a new refrigerator. The contractor couldn't fix it. But it turned out that the outlet it was plugged into wasn't working. It went bad. I almost got a new refrigerator.

My air went out the first time and the home warranty sent someone out. They fixed it but not even six months later, it went out again. This was during the cool season and we didn't have any heat. This time, Air Dynasty came out. But the home warranty didn't pay for whatever Air Dynasty told them that they were gonna charge. I had to save up my money and I got the unit fixed.

Our washing machine was not working and the refrigerator was frozen. I went online and I request service from American Home Shield. Their website was okay and it was easy to navigate and make a request. The contractor was very good, professional, and friendly. For the refrigerator, he made sure it was working. There was something stuck but now, my refrigerator opens and closes properly. There is proper temperature control. For the washing machine, one of the cables got loose that was why I had no power. He reconnected and secured it so it’s working. Since the repair, my appliances have been good so far. I’m happy with the service and coverage of American Home Shield.

Scheduling maintenance through American Home Shield was very easy. I can either call or go online. Their tech came in and checked everything. He was very polite. Another time, I had their contractor out for my stopped garbage disposal. I had no problems with them coming out and fixing it. I'm well pleased with AHS.

A contractor came out and told me I needed another part for my freezer, where the icemaker was, but I just shut the icemaker off. I had one other claim where I have a glass panel on the door of my stove, and grease got in between the inside and the outside panels. I called American Home Shield up and they sent somebody, and the repair person came out. He said it wasn't his job to clean it, so he did not clean it. He didn't take it apart either. He just left it, and it's still the same. I thought everything was covered, but American Home Shield said that if I drop something from a cabinet above the stove and I break it, they won't repair it. It's gonna break by itself. That's silly. I was gonna cancel my policy, and then they said I had to pay a prorated fee to cancel. I couldn't believe they were gonna charge me to cancel too.

I've only had to call AHS out thrice. One was for my garbage disposal, and they replaced a part on my refrigerator. I also submitted a claim for the AC. The service works. I'm satisfied so far.

My thermostat wasn't working and my heat wasn't working on the left side of my house so we filed a claim with AHS. The technician that was sent out was good and very informative. Now, it's working.

UA Heating and Cooling came out and Yuri was amazing. I called him first and then he made an appointment within 24 hours. He texted my husband before coming but then, of course, we didn't get the text so I then harassed him. He said that he texted and he was 10 minutes away. He came in and put on his little booties. He was very kind and professional. The dog liked him. He did his stuff, showed me what was wrong, and then, very quick, in and out. I hadn't known what the hell was going on and I had many questions, and he was very patient. He had his mask on and we kept our distance. Even when I stepped forward, he would step back.

My oven wasn't heating up. I did a thing online through my policy and it was a very easy process. The tech was very professional. Everything was great across the board.

The refrigerator was not cooling. The tech came when he said and he took care of the problem. He was very professional. He was able to finish the repair that day. It was great. But the work done with a claim that I had close to a year ago wasn't totally acceptable. It was a tough time trying to get them to schedule to come out and do the work. They replaced a water heater and left a leak in the roof. I had to call them about that and it took a long time to get that done. They did get the leak to stop, but the job looked kinda crummy. They did some type of sealing up there and it doesn't look professional.

I have a Sears Kenmore dryer and if I put it in the heavy-duty mode, it would heat a little bit. It takes three sessions to actually dry a load of laundry and that was frustrating. I waited for two weeks for Sears, through AHS, to come out after they had made the appointment. The day that they were supposed to come out, Sears called and said that they needed to reschedule because they have a sick technician. Their next appointment available was another two weeks out and that was highly frustrating.

I called American Home Shield and gave them the information then I paid $75. The guy called me almost immediately after I got through with making that. He came out and looked at the icemaker. He was prompt and took care of everything. Then it didn't make ice for three days. He showed up again and it started making ice. It's working great. He said that I could give him a call if something comes up the next couple days. He'd come out at no charge. He was very professional and I was very impressed with him.

I've always been happy with AHS. When my dishwasher wouldn't get any water, Fort Bend Appliance Repair came out and they were very good. They repaired it that day and they did it very quickly.

I like American Home Shield. It's easy and simple. I've always been very satisfied. Recently, A Johnson Heating came out for the special that American Home Shield offered for a winter inspection of the furnace. The contractor was fine. He came in, did his stuff and left. There was not a lot of personality but that's okay.

My heater wasn't working at all and Kraus Plumbing & Heating fixed it. Everything was good.

The contractor who came out for the furnace checkup was great. We also put in a claim for our washer unit in September. It took a little bit longer than I would have liked to, but it wasn't them that caused the time. There was just a lot heavier schedule so it took a while for the person to get out. Once they did get out and assessed the problem, we had to get our washer replaced and it took a little bit of time for them to communicate the fact that we needed to get put in the replacement process. I called and effectively found out that I needed to be in the replacement process. So I had to call up the replacement department, which made the whole process take just a little bit longer, but it wasn't that bad. I'm happy that what I've used American Home Shield for is working out. I'm going to deal with the appliances that are on their last leg because of the previous owners not replacing things that are actually broken.

The weather was getting colder so we started to use the heating system. It wasn't going up. It was cold. One of them was the thermostat doesn't have any numbers on it. But the people came and saw it, and everything went through. Some pieces needed to be ordered and they did that. Then they came the next week to fix them. Everything is working fine now.

I've been getting very good service through American Home Shield. Whenever I call them, they get right on it. Someone's out here on time. They explain to me what the issue is and how they're gonna remedy it. So, I haven't had any issues so far. I've been with the service for a little over a year, and so far, so good. I had a most recent claim. This time, every faucet in my home was leaking and needed to be replaced. The tech came and let me know what's going on and he repaired everything. He even gave me brand-new fixtures. The monthly fee with American Home Shield is low. Whatever problem I might have, they can come and remedy it, whether they can repair what needs to be repaired or replace it with new equipment. It's so affordable and convenient. It's like a one-stop shop. So far, it works for me.

The gentleman from A-US, Joey, seemed to be very much aware of what was going on and what was wrong with our heating. Joey also came in with a mask and he kept his distance. I also asked him if he would prefer that I wore a mask and he said that he was okay with that. I had no symptoms but I kept my distance anyway to keep him safe as well as myself. He took care of the problem. It got very cold during the time that I waited for the service and then the days were supposed to be warming up. So everything worked well. I'm no longer cold at night.

We had someone come in to fix the leak in my master shower. They did excellent work. American Home Shield made something that I thought would be very difficult very easy. The customer service was good when I called.

I called in for a washing machine repair. The process was a little difficult at first because the person that I was speaking to didn't seem to be able to speak English. We didn't get a good communication because another operator had to come back and redo the work order over. The tech came out two times. He came out to find out what the problem was and then he ordered the part. Then he came back and repaired the washing machine. It seems to be working pretty good after the repair. When I called the water heater in, I was telling the lady that my hot water heater was not working. But she got it mixed up with the HVAC. Another lady called out and put the work order in the right place. So I was able to get that taken care in an orderly fashion. But it would be better if American Home Shield had the parts accessible with a much sooner timeframe.

I liked the contractor who came out for our water heater, Central Valley Plumbing. The tech was on time and he knew what he was doing. He had that water heater off and the new one installed quickly. It really came together real well. The only complaint I have with Home Shield is sometimes, it's difficult to get ahold of the operators. I'm on hold for 15 or 20 minutes waiting for the operator to come online.

I've been with Home Shield for 12 years. I have recommended Home Shield to three different people this year. Just recently, another person. They left their old warranty to go with them. This is the first time I've ever had the worst experience. I got a brand-new hot water heater that leaked badly. We had to clean it up because Home Shield sent a guy out here. I told him how bad he was. Unprofessional and everything. Home Shield wanted me to pay for someone else to come out. I said, “No.” They said, “Well, your 60 days is up.” It was just 10 days over it. And she was like, “Well, you gotta pay.” I said, “No, I'm not paying for something that's brand-new.” That was in months now.

We had a plumbing issue and on the first visit, the tech came and assessed the problem. They had to order the part, and they called when the part was in. He came back the following week and installed it. So, everything is working fine. We've been satisfied with American Home Shield. My mother pays $65 a month for her contract. So, it's like $650 or so for the year. For seniors, that's a lot of money. It is expensive, but it's worth the cost. We have peace of mind when something breaks down.

The heater wouldn't go on and the contractor was great. They are the ones that always come out when we call. American Home Shield seemed to have done what they said they would do. They're easy to work with and we've always been satisfied.

Everything was okay with the claim for our dryer. I called and made an appointment, and the contractor came two days later. He didn’t wear a mask and that’s the only thing I had a problem with. Other than that, he was okay. He got the job done in about an hour. I would recommend American Home Shield.

There was a pinhole leak in the pipe from the hot water heater. AJ Plumbing came out and the tech was good and professional. I've had other claims with AHS before but not for the same item. They seem to call people that know how to repair or replace whatever the item is that needs to be replaced, and I'm happy. I'm satisfied.

Affordable Comfort and Construction came out for a pre-season check-up and that went perfectly. They had to come inside to check the filter. Everything else was in the attic. They didn't have a mask but they were cautious enough. I haven't had anything major go wrong but I know that it can at any time. With American Home Shield, I have annual check-ups on my heating and my cooling system. The assurance that everything is working fine helps my comfort level. And because of the quick response that I get from American Home Shield, I feel like they will be right there for me if something major does happen. I would be surprised if they weren’t.

The kitchen fuse kept tripping and when I submitted the claim to American Home Shield, the electrician came out the next day. Every time I’ve ever contacted AHS and needed them, they had been excellent.

I would tell others to get American Home Shield. You don't know how it could be helpful but it could be really helpful in the end. I requested two services and I've been satisfied. My cooktop shattered and the process of making the claim was fairly easy. It was my first one so I learned a lot during that one. It made the second one easier. There was a little bit of communication errors but it worked out good in the end. I thought Lansing Appliance had the part then I thought American Home Shield was gonna pay them out ‘cause they didn’t have it. I thought it was gonna be November 10th when they came but it was really earlier. There were little hiccups but nothing too discouraging. Overall, it was a great experience.

I cannot get Kelley Brothers Electric to call me back. They came, said the fan was not repairable, and they would order one. I wanted to talk with them about what they were gonna order but I've not heard from them since October 30th when they came and saw the fan. I have a high-end Hunter fan five blades with three different lights. They haven't contacted me saying it was ordered. They haven't returned any of my phone calls. They haven't returned any of my texts. The representatives from American Home Shield who have called them and texted them have gotten no answer. Yesterday, the lady said that they did reply and said they would call me today and possibly install a new fan on Friday, and that I had no choice in what they picked out. I'm wanting something that compares to the Hunter fan I have. If they were able to order blades that were white instead of brown, that would be great.

Before COVID, it was easy going through somebody at AHS. During COVID, it was over two hours. But, overall, the experience with AHS was pretty well.

I have two contracts with American Home Shield for two different houses and they're doing a good job. That's why I have them. We pay good for it, but if you're not a handy person and something breaks down, it's nice to be able to know that somebody will come to the house and repair it. Without a whole lot of problem, the right people come. We have peace of mind that if something breaks down and it's expensive, we can get it repaired or replaced. It's an insurance policy for us. We've been very happy with American Home Shield.

Sears has been out here three times in the last two months and they've been very good. There was only one time that I thought they didn't do a very good diagnostic job but most of the times they've come out, they've been very responsive and they've satisfied our concern very well. Submitting claims with AHS has been quite easy, too. They usually send out a tech within a day or two and and we've been very satisfied with them. They were able to solve our problem with the dryer, then had a claim for our refrigerator where the techs came out four times but were unable to really diagnose the problem. They finally decided that they weren't able to fix the problem, so they recommended to American Home Shield to replace the refrigerator. But they wouldn't replace it. They did a buyout and I was not really satisfied because we ended up having to put several hundred dollars back into it anyway. In my opinion, the techs should've been able to fix it.

I had a leak in one of the lines of my HVAC system. American Home Shield had someone come out and they didn't fix the problem. They didn't wanna come back out because they said that they didn't cover it. The guy was very unprofessional. They acted like they didn't wanna be there. I complained to my representative because I'm a realtor and I sell American Home Shield. She moved it up in the line. I called another company to come out and get it repaired because I didn't want that company to come back out as they wanna come back only if I paid them directly. I paid out of pocket, and then American Home Shield reimbursed me. It ended up okay. This is still in the middle of the pandemic as well. It was tough to get somebody on the line. I was waiting for so long and that was a bad experience.

The drain from the house out to our septic was plugged. I called that in and American Home Shield sent out Plumb Tex. The very next day, they were there and they were excellent. There were two people and they were both very friendly and really nice. They took care of everything. One guy snaked and cleared the drain. American Home Shield's claim process has been good so far. But there was one claim before that was not covered. It was our septic system and the pump had gone out.

American Home Shield has been a good service. I've used it a few times and it's fairly easy. Every time I had to use it, the item or service was covered. They usually get somebody to get in contact with me within 24 hours. This last one was on the same day which was nice. Unfortunately, the company I had for my AC claim was very busy so they gave me a wide range of time to wait. But the guy called me midday and let me know what time he thought he would be there, and got there at that time. But since the repair, the AC is good and it works.

The two guys who provided the service for the plumbing issue were here at a reasonable time. They took care of the problem and they were very professional. I love those guys. They were great. American Home Shield’s service was good enough to where I could be a salesperson for them. I've been telling everybody about them. It’s a great relief knowing that AHS covers things at your home that regular homeowners don't cover. AHS have been very professional and it's no hassle. I pay the hundred dollars and they send good people out. I just got through telling my neighbor about them.

I like American Home Shield. If I didn't have a warranty, I would have to come way more out of my pocket for anything that had to be fixed. I pay a monthly fee and a deductible. For a plumbing issue I had, AHS sent out H & K. They were very professional and they did a good job. The only thing I don't like about my home warranty service is I had things that had to be repaired in the past and when technicians came out, they didn't have the supplies or something had to be ordered. They would have to make another appointment. I would have to take off work twice.

The tech from H & C Electric was great. It was a light bulb issue and he said that the old halogen lights sometimes have this issue. We changed it to one of the new LED lights and it was a pretty expensive change of light bulb, but I haven't had a problem since. But speaking to someone at American Home Shield has been frustrating and I have been speaking to people in the Philippines.

The dryer broke down a couple of weeks ago and I called American Home Shield. I was asked to pay a $75 fee. I was home when the contractor came but I had to go out because I had something to attend to. There was someone else at home and when I came back, I was told everything is working. The technician had to go out to get a part and I was shown the part that he changed on the dryer. We've been with American Home Shield forever and it's been okay so far. But when it comes to issues, especially the AC unit, AHS doesn’t cover refrigerants. It's not every year that you add refrigerant. It depends on how old the cooling unit is. But sometimes you have to do four pounds of it and it's very expensive. You wonder why you have an insurance when they can't cover that. They should cover half of the refrigerant cost on whatever year.

Calling American Home Shield over the phone is a pain in the neck. It disconnected me three different times when it started to go through an operator (this has happened once before as well). That's when I went online to submit a claim and it was no problem at all. It was a callback on the heater and the service technician from Niebuhr Plumbing & Heating was completely good. He went through my furnace from top to bottom and side to side, and he got it working. He also mopped up any water that ended up on the floor. It was a very professional job.

One of my problems with American Home Shield is when you have to have something replaced, they order it and send it. We can't just pick up a unit from the repair company. We're in Arizona. If our AC unit goes out, it might be a week or 10 days before something is shipped out to the company that they pick and have it sent here and get it replaced. What do I do in that time? My thing is I would hate to be down here during a 100 degree weather and have to wait a week or 10 days to get an AC unit.

Eagle Electric fixed the wiring of the little of the outlet that we needed to be fixed. They were in and out very quickly. My wife was the one that organized this and everything was pretty good and standard. The claims submission was pretty simple. But there were some things that my wife tried to look for and that we didn't know if it was covered.

The contractor was very professional and prompt and the service was extremely efficient. They assessed the make of the lock and rekeyed it. The claim submission through the AHS website was extremely smooth. I appreciate that we also receive emails from American Home Shield about potential vendors and work around the house. It's very helpful.

The tech came out for my dishwasher and he fixed it. He also came out for my stove. It turned out that the bottom of the stove was not one of those stoves that cleaned automatically. I didn't realize that because there was a dial-up above. The third thing he looked at was my range. There are parts that need to be ordered for one of the burners and I have to get back to them about this or something. There's a ring that goes around the burner and it's broken. I can still use the burner, but the ring is not there. So one part of the claim is not finished yet. But I was very satisfied. He found the problem quickly.

The technician came out to repair a leaking pipe that flows into my water heater. He fixed the problem but he forgot to turn back on the valves to the water heater. I had to call another plumber out 'cause I've got a solar water heater. Then the pump didn't go out, but it was on the verge of going out because it wasn't receiving water because he never turned it back on and that was terrible. It's working great now. American Home Shield has been great in getting people to come out. It's just that I live in Hawaii and I feel like sometimes the people they send out are not qualified or they don't wanna do the job. It's like they sign the contract with American Home Shield then they have second thoughts on it. But overall, it's a great service.

A couple of weeks ago I had a heating issue. American Home Shield got in touch with the contractor and they scheduled an appointment. The contractor came out after two days and everything worked great. American Home Shield hasn't always been great. But this experience was really good.

DMD Plumbing came out and it took a couple of extra days to fix the issue because the rep had to get a special part. But they resolved it. I’m having a problem though with a service that American Home Shield took care of for me. Terminix have been calling about their initial bill that AHS arranged for me for the service that they provided to me back in August. They even sent me a statement for the bill and I wrote on it that they need to contact AHS and gave them the number. They call me twice a week for the bill and I have told them that they need to contact AHS and it's falling on deaf ears.

We submitted a claim with AHS because the shock absorbers of the washer were broken. The contractor that came ordered them. As soon as they came in, he came. The guy was very prompt. It might be another problem though. He told me, “See how it is for now.” I didn't use it that much, but when he left, it was much better than what it is. I've been pretty satisfied with American Home Shield. It's exactly what it says. It’s nice to have insurance for your household.

I’m so frustrated right now. I called in and AHS was not able to get anybody from their network to service my water heater. After waiting and waiting, nobody called me back or anything. I called somebody and they came and shut off the water so I was out of water for a couple of days. Then AHS called in and they authorized me to get a third-party to fix the problem but that we have to call in, give diagnostic, and get approval so that’s what we did. But the number they gave us did not work. We called the regular number and we talked. They said the technician could go ahead and start the repair and that they approve it. They gave me a reference number for us to hire a third party and I have an approval number, which means approval for reimbursement and for the work.

So far, American Home Shield has been great. I don't have to worry about something breaking and how much I am gonna be able to afford to get it fixed 'cause I know I can pay my deductible. I haven't had anything yet that I might have to pay more. Also, I just make a phone call and they call me back. When Benson from ATR Heating and Cooling came out, he went and checked everything and he said everything checked out. He also told me everything he was doing and he did a good job. He was great and I'm satisfied.

In the past, submitting claims have been easy. But it wasn't a big deal. It just took a bit of time. I just had renewed but the website couldn't find me under my phone number. I had to speak to someone because for some reason, when my old policy stopped, it took my phone number out of there also. It took quite a while because I didn't have my paperwork with me that had my new policy number on there. The rep had a hard time finding it too. They eventually found my policy through my address.

The claim submission became difficult because I didn't know what category to pick for the appliance that needed service. So I ended up having to call instead of just doing it online and I had to talk to somebody to explain a little bit more of what it was. But they were able to narrow it down to what I needed. Then the guy from AMP Mechanical who came out for the heater was nice and professional. He had a mask on and we weren't ever in close contact. I'm good with American Home Shield. I got them in March and that was the first time I used it.

I'm very dissatisfied because I had claim for an air conditioner, but American Home Shield couldn't get a vendor out for it, so I had to send my own. I'm now $6,000 out of pocket. They're promising me 2,000 but they don't seem to be able to answer my calls and it's been three months. I had another claim when we had a sink drain that was stopped up. We attempted to submit it online but it was unsuccessful. We had to go to the phone. We waited for 45 minutes before we got to talk to someone and they couldn't get someone out for 72 hours. That has been usually the case. I've yet to do it online successfully. I never hear back from them too. The contractors have been great though. Once they're assigned, they get in as fast as they can, and they've yet to be unable to fix something.

I got a side by side refrigerator, and the freezer part wasn't working properly. The refrigeration part was working okay, but not the freezer part. It was not getting cold enough. I just called up American Home Shield and put the claim through their computer system. They assigned it to the GE company to come out and look at it. So, it was pretty easy.

Our laundry washer would start filling up by itself without it even being turned down. But we had two power surges in my neighborhood where the power went off and it came back on twice. I thought it caused the computer in the washing machine to go haywire so it started doing that. It happened at night. It filled about halfway and then the water ran out. The next morning, I got up and I had a wet kitchen. The contractor took almost a month to get the proper parts shipped in. I was really worried about that. But things are working now.

Our heater wouldn't come on during a recent cold spell we had. I reported it to American Home Shield, and they sent me Air Rescue Mechanical. I was a little worried 'cause it sounded like a one-guy operation, but when he came out, I was pleased with him. It turned out we needed a part and he got it the next day. He drove 40 miles, got it, brought it back, and fixed up our unit. I've done all my claims online and I've been pleased every time. Within minutes, I get an email or a text telling me who the vendor's gonna be that's gonna be taking care of my problem. We'll probably renew the policy when it comes up.

We found that our furnace had cracks so we called American Home Shield because we were told that the whole thing needed to be replaced and we wanted to verify it and do it the right way. American Home Shield sent out United Air Temp and they also said that there were cracks that had potential for failure. If it did fail, then it would be CO2 poisoning throughout the house. We were told that a lot of parts before had been replaced. But when the tech opened it up and I looked at it, there was stuff in there that was rusted. The wires were old and the guts hadn't been replaced. So we told the gentlemen from United Air Temp that we wanted the whole thing replaced. He agreed that it was a good idea and then he sent all the information to American Home Shield.

The contractors were looking for a leak, they found it, and they fixed it. They were very respectful of our home and very professional. The claims process was pretty streamlined. I got contacted by the contractor the next day. Because of other emergencies, they did contact me and say they had to delay a day, which wasn't a problem, and they were out the next day. Without any problem, they fixed the leak.

In my refrigerator, the froster was all iced up. The tech cleared it and then it started coming back again, so he's gonna have to order another part for it. It's still an open case. He did a great job still. I went online to file the claim to American Home Shield. It was really easy. The system is set up really well. I got an email saying that the tech was scheduled. Then that day, they called. He showed up on time, too.

I had a friend replace my smoke detectors and they kept on chirping. It was my first claim and it was very easy. I did it online. I used my cell phone and it was very user-friendly. The contractor was professional and knew exactly what he was doing. It turned out it wasn't my smoke detector. It was my carbon monoxide thing. The tech said it was a common problem. He was able to troubleshoot my problem in five minutes or less. And he was thorough. He waited to make sure he was correct with his diagnosis. I have recommended Home Shield to my sister.

Our washing machine wasn't working and it was tripping our breaker. The contractor sent by AHS was local and they were fine. For some reason though, they had another service guy come out a few days after the repairs were done and we didn't understand that. He called to say when he was on his way and we told him that the initial contractor took care of our issue already.

My heating system was coming on whenever it got ready. It wasn’t coming off when I cut it on. Sometimes, I’d have to put it on the fan and wait 30 or 40 minutes before the heater would click on. Advanced Comfort Solutions came out and replaced the thermostat. They were good at explaining everything to me, what they would go on, and what they thought, so they were excellent. I have recommended American Home Shield and I have a few family and friends who are already with them.

I submitted a claim to repair my ice maker. The repairman came out to look at it and said that we did not cause the problem. Then they denied the claim for an absurd excuse. This is not the first time they have come up with false excuses to deny a claim. Do not purchase a home warranty from American Home Shield.

I had a good experience in terms of recovering some of the money that I paid cash to have our sink faucet replaced. I had purchased the faucet for the sink because we didn't like it. But when the tech came to repair it, he said if I gave him the faucet, I would have to pay for it to be installed. So I paid $175 to have it installed. There was a cash back option and we received $120 back. So that didn't come out as well as I had hoped. But the toilet was replaced because it wasn't flushing very well. That was quite acceptable to us.

American Home Shield is a good safety net. It gives some peace of mind. My first claim with them was a maintenance on the furnace but submitting the initial claim was a little bit harder than I thought it was going to be. They kept pushing for the online submission which didn't fit the maintenance. That was for problems and going through the phone tree was more difficult than I was expecting. But after that, everything was cool. The service was quick and the guy was wearing a mask which is important these days.

The contractors were good. There was only one time that I've had a bad one and it wasn't American Home Shield's fault. My smoke alarms being wired in the home were all going off at the same time. The gentleman told me that American Home Shield, per my contract, only paid for one to be covered, and that was incorrect. He said he was calling, but I got smarts too. AHS said they would send someone else out. He was on the other line with the customer rep and they would mark him down for who he is.

I ended up getting a new water heater. But it did take three calls to do it. But the technician that came was professional. I also like the water heater. It's brand-new. We haven't had problems since it's been replaced. But AHS should cover more of the cost to replace. I was hoping I wouldn't pay as much, but I still paid a substantial amount.

We put in a claim for the toilet not flushing. The contractor came out and they replaced the floaty thing inside the toilet. They got it to flush while they were here. It was fine. It’s our basement toilet, so hadn't been using it. But once you try to use it, it was doing the exact same thing. It was not flushing properly. It was draining extremely slow. So we reopened the ticket. I went online because it was a 45-minute wait on the phone. It said, “You recently had a request for toilet service already. Is this a new problem or would you like to reopen the ticket?” I said to reopen it. Someone from American Home Shield was supposed to call me back yesterday but they did not.

With American Home Shield, there's peace of mind that if something goes wrong, we can call, get it fixed and not be out a ton of money. Our outside unit was making a racket noise, and my husband went out and checked it. The air wasn't cooling very well too. We called for service and then the guy from Cabot Mechanical came out the next day and fixed the problem for us. It was quick to fix and he was polite. We're satisfied.

American Home Shield sent Rosenthal for a preseason check-up. They were thorough with looking at everything and then told me what they did and that everything was good.

The garbage disposal was leaking and it was cracked. My first appointment was for October 30th, and it wounded up when I said I didn't wanna wait that long, they should really try to find someone else. Home Shield called and said that they couldn't so we waited another week. They finally said that somebody's coming on a Monday. He came and confirmed that the housing was cracked and he put a new one in.

We had a leak in our ceiling and other than an awful system that you have to pass through before you can speak to anybody about your issue or the voice recognition to pick it up, submitting the claim to American Home Shield is fairly easy after you get somebody out. The technician was fantastic and he had many years of experience. He was very professional, and was able to diagnose and answer any questions we had. It ended up not being a plumbing issue. So now, we gotta patch the hole in our ceiling. I'm still waiting to hear back on how that's gonna go.

I really liked the guy from Benak's Heating & Cool. He answered my questions. I sat there and picked his brain while he was working on things. He let me know about the system and what was wrong and fixed it quickly. He did a good job. AHS is better now. The very first claim that we tried to put in was denied. We were given the runaround. I didn't know where that came from. The people didn't know that it should've been covered. Most likely it was a communication issue. We had to appeal things and go through some different channels before it was finally settled. There was a lot of headache and a lot of back and forth. I didn't feel like it was very easy to deal with at first. But we've had a couple of things since then that have gone pretty smooth.

American Home Shield had sent me an email that they were having the cleaning special for the winter. I texted them and they called me back and set up an appointment. Anthem Mechanical did a good cleaning on the burner and checked all the vents and made sure everything was working properly. So, I was very happy with them. Any of the servicemen that I've had here has been very professional. This man that was here the last time was with a mask and very careful with everything as far as the amount that he had to come into the house.

We got American Home Shield when my husband was still working because back then, he would go on sabbatical in Ireland and rent our house out. This was so the renter could contact AHS without having to find their own repair person. The last time that happened, it was a nightmare because we got a management company that was bad, and the people AHS brought in canceled a number of times. We almost dropped AHS back then. Still, the service is better now.

We had Sears come out for an appliance issue and everything went well. The technician wore gloves and a mask. He said that the old one could be used as a backup. So, he said put it away somewhere just in case the new one went. But when my AC went out one time, it took a little bit because everybody else was so busy. It was during summertime and we had to do without AC for over a week. That was 100 something degrees that whole week. It was awful. Other than that, We've been with American Home Shield for 17 years and they've been good. Instead of going out and buying something else, it's just convenient with them fixing it for you. But they should stop going up on the price. It was $40 when I started.

I purchased a home and a one-year service with American Home Shield came with it as part of the agreement with the person I purchased the home from. It was easy making a service request. For a plumbing issue I had, F6 Plumbing was my given contractor. That claim went well. The guy that came over was knowledgeable and he knew what he was doing. He took care of the problem for me. He said it was maybe because my water heater was old. It was maybe 20 years old. There was calcium buildup in the line and it had to be sediments coming out of the water tank. He had never really seen anything like that before. He suggested that I get the water heater replaced.

C & M Electrical Service was good. I had problems with them. They explained everything. They knocked it out pretty quickly. It's pretty simple to submit a claim with American Home Shield and they have helped me with a lot of clogged sinks.

The refrigerator was not cooling so I put in a work order on the computer. The American Home Shield website really sucks. You can't even tell them anything. I was with a different company for a long time and when their contractors didn't come out, you could just email a message and talk to people. Also, I really hate the whole setup with American Home Shield. I was without air conditioning for 10 days. I'm 65 years old and I have health issues. I figured the communication out. I pay American Home Shield. American Home Shield contracts with a company that doesn't even really have a business. They sit in this big two storey beautiful home and they subcontract out all of their work. It's horrible. Some of the contractors really suck. The one that American Home Shield sent me out the first two days with the air conditioner was horrible. Now, the contractors that ended up coming the second two days and repaired it were totally awesome.

People need to understand that there's a service fee for the call to come out. Other than that, the process was fine when I submitted a claim. We had an air conditioning unit that was cutting off and the service was done professionally, with courtesy and in good time.

I had three appliances I put in a claim for at the same time. Reliable Property did the dishwasher and it went great. The guy was very knowledgeable. It involved a leak and it turned out to be the rubber gasket that goes around the door of the dishwasher. He kind of did a little thing to it 'cause he had to come back and bring the gasket. But he fixed it enough that I could still use it until he was able to come back the following week with a new rubber gasket which he installed. He was very professional. The second time he came out, he had an apprentice with him that he was kind of teaching and showing him how to fix things, and that worked out great. He was nice and went a little bit further and said, "To make sure that this doesn't happen again, be sure to push the dishwasher all the way closed. Don't let it just sit out." He kind of explained everything to me.

I always have good experiences with American Home Shield's customer service team. I had techs come out for my HVAC unit and they did a good job. Their work was of good quality. AHS is pleasant to work with, convenient and easy to use.

SAP Services didn't do a good job and they have to come back and do it again. It's another day of scheduling. Getting scheduled and getting the schedule right has been going on for two and a half weeks now. I'm still having an issue with my shower head. The plumber told me what was needed and that American Home Shield has to approve it. I called them on Friday, and they said that the driver has not given a detailed reasoning yet, and that he will. I don't know if that's been done though. I’ve been calling to follow up today and I haven’t been able to get through.

The claims rep was professional and down to earth. I got a timely response. The techs clean as they go. One of them was very informative. He tells you exactly what he's doing and why he's doing it. I had two things done with A's Appliance Repair. One was a stove and the other one was a refrigerator. They put new hinges on my refrigerator door. A's Appliance has been very professional and courteous. Their work is good ‘cause things have worked. It brought peace of mind that the refrigerator ain't gonna break down and we're not gonna lose anything. The stove certainly got back to order.

Both my wife and I enjoy American Home Shield and we love what it does. We requested to have someone look at our heating system to make sure it was working properly in the AC unit. The guy who came was very easy to talk to and he worked on everything. He was concerned about where everything was. He asked first where the system is located so I didn't have to go in there. He looked at the system said everything was okay. There were just a couple of things that we needed to make some adjustments to.

I scheduled my rekey claim online and it was very easy to figure out how to do it. Once I did it, got emails and text from American Home Shield that someone would be coming out. The person from Dan's Pro-Lock called me ahead in time and let me know that he'd be coming in at this point, and then gave me a heads up of how it would look like. That was helpful. I met him at the location on time. He also gave me a message about tracking where he was. It was done in 10 minutes. Overall, it was very efficient, simple to use, and great.

I had a claim for my AC and I submitted it online to American Home Shield. The rep sent a text message and it was a good interaction. They kept me informed. It was very good dealing with the contractor. AHS is a good company and I've never had any issues with them.

I like American Home Shield's service. I used them recently for an appliance issue then the tech went out there and did the diagnostic. He ordered the parts and installed them. He also told us that the fridge was going to start making ice within 24 hours, but it never did. So I called them back and they never answered. Then, I got on American Home Shield and I saw that they were going to close the case. So I went in there and put in that the problem was still not fixed. So they sent a technician out there and I don't know what did but after he went out there and reset the fridge, everything started working fine. With that, we had no problems and they did a good job.

The furnace wasn’t working in the downstairs level and our experience with American Home Shield was fine. They've been pretty great so far. We've had a few issues with the house that they've taken care of them. The claims submission online and over the phone both seem fairly simple. Every one of their contractors has been fantastic. They've been very easy to work with. Some of them will give you a pretty big window of when they're gonna be there, but they always send a message with a picture of the contractor saying that they will be there in 30 minutes or an hour or they'll call and ask if 30 minutes to an hour work on the day of.

The contractor that came for our AC was very good. He was outstanding and very informative. He broke down everything that happened. He took pictures, explained everything and it was great. Everything is working fine now. AHS is good. The next day after I called AHS, the contractors called me, set up an appointment and everything was spot-on.

We're old and we don't have a lot of money, so it's beneficial to have a home warranty. We know, going in, how much it’s gonna cost us. I had tried Old Dominion and I was not 100% satisfied, but that was the first experience I had with home warranties. I decided I’d try another one, and I chose American Home Shield, but they're about the same. I'm only 90% satisfied. AHS could be more clear when they call you or when you call them about what they need. Some of their contractors are great, but some of them are second-rate. They're not as knowledgeable as some of the others. Westside was good though. When some of the lights in the house didn’t work, they fixed them.

American Home Shield is doing a great job. I use them for the reason that they’re in service to cover repairs. My experience has been good.

The right front burner of the stove wasn't turning on, and the dryer wasn't drying. I sent in the claim and they called me up the next day and told me the date. Then Able came out and they told me that they had to order the part and it would take a couple days to come in. The part came in and the tech came back and put them in. He was really nice and super fast. They fixed the stove and the dryer. American Home Shield is really responsive so it helps a lot.

In the bathroom, there was a disconnected wire in the GFI so one electrical outlet was not working. The contractor responded very quickly and had it repaired ASAP. But the claim process was kinda lengthy. My wife was on the phone with them for a good 20 minutes or so for the electrical. There could be a faster turnaround service when you call to speak to a live person.

Every time I call American Home Shield, a contractor comes out and I'm pleased with the service that I get. I like the claim process because I can just go online and do it. I had an electrical claim for the fan in the bathroom. Everything went great when the contractor was here. It's working now.

I had a pool claim to American Home Shield and everything was fixed. Everything is up and running. So far, the service has been good. I haven't had an issue. I was with a different warranty before and I wasn't very happy. They were never picking up, so I went online to look for reviews and found American Home Shield.

Home Shield is always right on the spot. They get there immediately. When I had a refrigerator problem, the first guy came out and was kinda lost. I asked Home Shield if they could send somebody out that knew something more about it and he was there and fixed the refrigerator. It was great. So they've been really good. Fleshers Refrigeration is the best. This guy, Christian, got a guy who works with him, and these are the only two people I've met and they are top-notch. When my air conditioner went out in the first summer I was here, it was terrible but they were out and got it handled. Those are the guys that I have the very most confidence in.

My oven and my microwave oven stopped working altogether. They had to replace fuses or some wiring. The switch in the microwave was bad and they had to replace that. They had to order some other parts. When they arrived a few days later, they came in and installed them. Everything is working just fine. The technician that came out to repair was a very nice gentleman. He arrived at 10 o'clock as he said and he was usually done before 12. He did very well.

I had a recent claim for an air conditioner repair with water backing up. I requested the claim online with American Home Shield and the process was good. But the plumbers who came to repair it damaged something else. I'm still dealing with the consequences and now, I'm waiting for insurance. I have to pay $2,500 for my deductible and I'll have to settle it with them. Still, American Home Shield is worth it.

I have two separate contracts with American Home Shield. I've had them in my primary residence since we bought the house in 2004. Since things went so well with them, I also got a contract with them when I bought my cabin in 2016. It was a recreational cabin up in Shaver Lake. I had two service calls for the cabin. One was a plumbing issue and the other was for an electric hot water heater where the heating element went bad. My experience had been good up until the time I cancelled the contract because the cabin was burnt down in the creek fire. I called American Home Shield to cancel my contract because my cabin didn't exist anymore and I got charged a $45 cancellation fee.

The contractors that came out for our recent claim did a really good job. The issue was an outlet on the side of the house. However, American Home Shield declined it so I was not too happy about that. There are a couple of different clauses in the contract that I'm a part of, so there are conflicting statements. I was more disappointed that the contractors came out, did the service and then found out after the fact, instead of letting me know ahead of time that it wouldn't be covered so I had time to cancel it.

Central Ohio came out for a claim and they thought they had fixed the problem on the first trip. I also thought that they had. It seemed like the water pressure had gotten better and I was starting to get hot water. The tech said we needed to give it about a half-hour to make sure that there was no dripping. If we see any dripping or anything like that, we were to give him a callback. Half an hour went by and there was no dripping and I thought the shower was good. I went to turn on the water. It’s one of those one-handle faucets so the right side is cold and the left side hot. I barely cracked it and cold water should have been coming out but it immediately turned hot. I had to call the tech back and told him that I was only getting hot water.

With Home Shield, I can request the service online and then they assign somebody and I get contact information right away. I'm able to get ahold of my contractor quickly. The A-US Air Conditioning of Texas tech arrived on time for a claim and was able to diagnose the problem quickly and fix it. There really wasn’t much to clean up, so he did fine. I was very happy.

With American Home Shield, it's nice to have someone actually come out and perform the repairs because it's difficult to get people on my own to come out to my home and fix things for whatever reason even though I'm in the city. The contractors have been really great and helpful. Requesting for service has been simplified. I've done it online mostly and this last time, I called to reopen the plumbing issue. Ark La Flow Plumbing came out and they couldn't fix the problem right away with the faucet. There was something going on with the lines because they’re copper so it was like a buildup and it was slowing the flow of the water down for the hot water. The guy told me what I needed to do was to get a replacement part for it. He said American Home Shield doesn't cover that part of it unless it’s a leak or damage. But they replaced the garbage disposal.

One of my pipes was leaking and the technician who came out was wonderful. He showed up in his time window and he was very friendly. He explained what everything was and fixed the problem really fast. It was a wonderful experience.

The garage door wouldn't open and the contractor came out and fixed it. The tech was great. We talked while he was doing the job. He informed me of a few things about what was going on with the garage door, and how I might be able to fix it myself in the future if it should ever happen again. Then I paid them 100 bucks. The garage door works now. I tried to get my deductible reduced to $75. So I called within the first 60 days, and I was informed that I had to wait until after my 60 days to do that. Then I waited until after my 60 days, and I called back in. I was told I had to do it within the first 60 days. Besides that, American Home Shield has been great. The service is wonderful.

American Home Shield has been beneficial. I am definitely more at ease that if something breaks, I can call them and it's just a flat $125 fee for them to come out. However, sometimes things happen and if they're not considered normal wear and tear, then I just wasted $125. It is a little frustrating, but it's understandable. Luckily, we haven't had to put in many claims at all.

I’m retired and my wife's going to be retiring in a couple of years. We're up in years and we thank the Lord for American Home Shield. They do a good job and they treat us like family. We've never been disappointed. When we call and we have something wrong, AHS gets right on it. I tell my friends, people at the church, I wouldn't go without it. American Home Shield is the best thing we’ve ever had. If they can’t fix it, they replace it. I told my brother in Colorado he needs to get AHS too. I’d recommend everybody. I had a neighbor, an elderly lady and her husband passed away. She said her hot water heater went out. I told her about American Home Shield and I said they’re reasonable.

I was having a lapse of power. The AHS interface when submitting a claim is relatively simple and easy to navigate. Then the technician who came out was great. We had a good laugh after the fact, and all was well. All the contractors from American Home Shield that I've tried to deal with have been really good, professional and timely. They either solve the issue or pass it down to whoever needs to.

Our dishwasher was draining, but it had an error code on it. It would just stop the whole cycle, so there was a little bit of water that would be left in the bottom. There were no major leaks coming out, but it wouldn't continue. I did the request over the phone and it was straightforward. Avant Electronics Repair then came out and did a basic inspection first and they found a little bit of something in the drain. It's working fine now.

I pushed the button for the opener and it wouldn't work. Diamond Garage Doors came out right away and they had to replace it. They did a great job.

I just moved into a new home. I didn't know the history of the home so I just wanted to make sure that it was operational, especially since we're getting ready to go into colder months and we get more rain and snow. C Mayes came out to look at my sump pump and to let me know that it was functioning properly. It's the first time I've had one, so I didn't know what to look for and how to test it and know if it was running correctly or not. I went online and pulled up my account with American Home Shield, and I selected sump pump. It asked what the specific problem is. I typed in that I just needed a check to make sure that it was running properly. It went through. I paid the little fee that goes with initiating a request, and that was it. It was easy.

Requesting for service is very convenient. I call the company and tell them the problem. I've had claims for the furnace and the refrigerator and I'm able to get things done without having to wait on the service. Super Appliance came out for a claim and the tech knew what he was doing and was very professional.

Home Shield sent me an email regarding the opportunity to have my furnace checked and cleaned for the winter. I took advantage of it and Rush Heating and Cooling was the company that they sent out. They were fantastic. The guy came in, made note of the fact that what he was there for. Came in with his vacuum, went down and vacuumed out the furnace. He showed me the work that he was doing, talked to me about the humidifier and that he couldn't do any service to it, but because it was attached to the furnace, I needed to get some service booked after that, which I appreciated. I just needed a filter.

When I pulled the boundary thing from the bath faucet to the showerhead, the water wouldn’t go to the showerhead. I submitted the claim through the website. It was the fastest way to do it. Texas Plumber came out to change out a diverter valve in the bathtub. They were professional. I was pretty satisfied. So far, I like American Home Shield. I've only had to make a couple of claims and so far, everything has been pretty spot on.

I wouldn't recommend American Home Shield to anybody. I got someone out here two and a half weeks ago. The man told them I needed replacement but to this day, I have not heard back from them. My icebox has been out and I'm not happy with this at all. I pay every month to get this service but they do not give me the service that I deserve at all. There is not even a call to say what's going on. You call but you can't get anybody or they say it's still under review. You leave a message but you can't get anybody to call you back.

Bestway Mechanical fixed all three. They did very good. I called those in and I talked with a computer. But when it has to do with appliance replacement, you can’t get through. You would wait too long so I always wind up having to do an email. It goes straight to wherever their drop box is, and you get a response back from the computer. They say they have received your email. And I assume they are working on it.

Recently, the contractors that came for our heating issue did a fine job. They tuned it up and made sure everything was working. Other than the wait times when you call in to submit a claim with AHS, it's simple once you get through. But sometimes it might take a week for someone to get to you depending on what the service is that you're looking for.

The air conditioner wasn’t blowing cold air. It took quite some time to reach a representative from American Home Shield. But my experience was fine. A & R Complete Service was out the next day and fixed it.

I have another insurance company and it’s not so easy to submit a claim but American Home Shield make it easy. My heater was broken and the technicians from Advanced Home Services came and fixed it. The quality of work was excellent and dealing with the repairman was wonderful. But when I had an air conditioning issue before, AHS sent a guy from Promaster and he said he couldn’t get on the roof. So, I was thinking about quitting AHS. But now that they got some more people working for them, it's wonderful because they've done everything I've asked. It has been an excellent experience with AHS except for that one with Promaster.

A copper waterline inside the wall developed a leak. I got online and reported it to Home Shield. Somebody called the next day, set up an appointment, and came out. The leak required tearing some of the wall out, and that wasn't covered. I had to tear the wall out myself and then call them back out after I had the wall open, which I did. They came back and fixed it. I also had an air conditioner went out that I had to call Home Shield for. That went fine. I had a water well issue back when we first moved in. I had to call then for that, and that went fine as well. Everything's working good.

I can't imagine what that would have cost me if it had been out-of-pocket. I would have far exceeded what the cost of the plan was for the year.

I've been recommending Home Shield to friends and to quite a few people when I’m out tending grocery stores. Hopefully they won't let me down. Things are good right now. Everything is done online. You submit your work order, they submit some place for you, and then you contact them and go from there. Sometimes it would be nice to have somebody reach out and talk to you, but you get what you get. One time, I had them fix my dryer and the technician who came was very professional.

When I put in my claim for a plumbing issue, it said on the website to call the contractor myself instead of them calling me to arrange something but they called me right away so it was kind of confusing. But the tech who came out was wonderful. It turned out that the main faucet was just off and he was only here for five minutes. In that short time, he was able to show me how to fix and remediate the problem without having to call anybody.

I'm glad I have American Home Shield. It gives me peace of mind. I made my first call to them and they sent out Capital Comtrol. I was very impressed with their guy. He seemed to know a lot and he answered all our questions. Everything was professional. We had the HVAC unit repaired but it wasn't with him. I had to call and make another appointment. We had to replace the capacitor in the heater. Everything is working great now.

When we bought the house last year, we had people come out and clean the air vents which was a huge deal. The people that American Home Shield sent out were terrific. Then we had a technician come out and check our furnace for winter use. The technician was here two days after I made the phone call. He was great. Overall, the three guys that we've had come out here have all been professional in their manner and straightforward. There was no big upsell from these guys and I appreciated that.

We went online and there was an ad that said, “Hey, we recommend you get your heating and air conditioning system serviced and checked out for the wintertime before you start using the heater.” So we signed up to get it done at both of our properties, and still not done. Every time we call American Home Shield, they say, “We're scheduling to have the people out, and they're on the schedule.” Then they would give us the service provider. We would call the service provider and they would say that we were not on their schedule and they won't come out.

The bottom thing that goes around in the washing machine came off. The tech came out and ordered a new part. Then he came to put it on. It's working pretty good now.

So far, the service of AHS is fine. It's also very easy to submit a claim online through them.