American Home Shield Reviews

I had somebody take a look at my refrigerator and they said the problem was my fault 'cause I had too much product in the freezer and those were in the way of the fan. My son suggested that I get American Home Shield's warranty 'cause he has it in Florida and uses it all the time. So, I called AHS for the refrigerator. The tech was on time. He kept distance for COVID and he had gloves on. He knew what the problem was and fixed it. He said that I needed a new fan and he put a new one in. It has been working perfectly since then. Also, I had a second claim to get both my furnaces prepared for winter. They have been perfect since the tech came.

American Home Shield sent JNJ Pools for a split in the bottom part of the housing for the filter. The tech came out and he pulled it apart. He said, “Well, you got new filters inside there. So, yeah.” He said, normally, they're not as good a shape. But apparently, he said it looked like my top part have been replaced a couple times, but not the bottom part. Wear and tear was the issue and he fixed it. It was pretty quick, simple and easy.

We just had a garage door belt break. Submitting a claim with Home Shield was very easy. The contractor came out one day after, did everything he needed to do, and was very nice doing it. However, just because of the pandemic, everything has been so slowed down. It has been really disappointing.

I'm happy with American Home Shield. They have been good and I just recommended them over the weekend to a friend of mine. A year and a half ago, my air conditioner went out. I called them and their contractor came. They were prompt and the guy was very honest. Instead of saying I needed a whole new air conditioning unit, he said the issue was simple and he fixed it. That was really good because it was like a gazillion degrees outside and about that hot inside my house. He took care of it very timely.

Our dryer wasn't working. The tech who came was very courteous and professional. He even gave us some helpful tips on things we should do when we use a dryer including what cycle we should be using. We were using a delicate cycle when we didn't need to.

I had somebody come in to do my annual winter setup for the air conditioning system and heater and they said that one of my systems was rusted in, in theory, inside. It was leaking carbon monoxide and they had to turn off the gas. I called American Home Shield and they were very accommodating. Service Contractor of Texas came out and said that none of that was true. The guy did a very good job.

The contractor came out to fix my dishwasher. Originally, it took a little while to get scheduled and there were some communication issues, but they got me in. Then they had to come back because the first repairman left the part that we needed. So I had to wait an additional couple of days before they fixed it. When they did send someone back, he said that the part didn't need to be replaced, but rather it was a piece of glass blocking the line. So he took that out and replaced the part, but didn't get the chance to test it before he left. So it still wasn't working. They called me to make a follow-up visit and they came out and they had to replace the motor. So then, we had to wait another two weeks for that. But I understand that due to COVID. The most recent repairman was excellent. He did a great job. He was very professional and polite. He worked quickly. The dishwasher is working great now. But it took about a month to get it all resolved.

American Home Shield is doing a good job. But the plumbing company that they referred to us before was not good. It was USA Plumbing and they didn't fix the problem. They said the problem was not covered by insurance so we have to look for another way out. So another plumber from Cal-Home fixed the problem and they did a good job.

This is the second house we've had a home warranty through American Home Shield, and both times, we've never had a problem. It's been amazing and I've enjoyed it. Recently, I called them on a Thursday. They said, “Hey, we can get somebody out there Monday to take a look at it.” The guy who looked at it said “Okay. Let me submit this.” The ticket was put in Tuesday and I got a call back on Friday then two different guys came out to do the install on Monday. On both times, they were great. It took a grand total of eight days between start to finish. I loved it.

The tech who came out for an electrical issue was very knowledgeable. He took care of what needed to be taken care of and gave me some good tips going forward. The electricity has been working perfect since. Home Shield is worth the assurance that you can get help fast when something arises that's unexpected and you may not have the funds. They pretty much cover a wide range of services and they're immediately on top of whatever the problem is.

The service contractor came out pretty quickly for our backed up sewer and he appeared to unclog the drains, which I thought was good at the time. But the next morning, when we took a shower, water backed up in the bathtub. I called American Home Shield to say the tech needs to come back. They looked and they said that the claim had been rejected because the plumber said that the cause of the blockage was baby wipes and they don't cover baby wipes. It was not normal wear and tear. I asked where it says in the contract that we can't use baby wipes, which on the container says are flushable, and they could not tell me where it said that but they said they were not covering it. I'm very dissatisfied with American Home Shield. It seems like every time I call, I have a hassle.

I had a plumbing issue and it was taken care of quickly. It was a drain issue. Unfortunately, American Home Shield didn't cover. This was the first time I was using it, so I didn't know they didn't cover it. But I called and got an automatic service, and I just said that it was some water issue. I didn't know it was the drain, so I would not know they didn’t cover that. I didn’t know it was coming from the drain because the water issue was coming in a different place. I would not have called if they wouldn’t cover because then I had to pay extra $100 after I’ve called and directed the plumbing company. Requesting the service was easy though. It would be a good idea next time to double-check if an issue is covered. Otherwise, it’s gonna be again a problem for me because then I have to pay extra $100.

When I called American Home Shield, the first plumbing company that they sent said that it wasn't a leak. The tech came late and he was rushing to go to another job. So he didn't follow protocol. He never tried looking for the leak. He didn’t even turn the water on. He said the leak was coming from the bathtub. But I never heard of that a day in my life. I’ve been dealing with a plumber so what he said didn't mean sense. He said that he could put a whole bathtub in, so he was trying to get business for himself. I called American Home Shield and I told them what happened. They said I have rights to another opinion. My husband said he wanna get somebody else and try to find out what was really going on and what kinda leak. It was getting worse and worse and worse. We told American Home Shield that we needed to get another plumber and they did. The plumber found a leak and they fixed it. Everything went good.

I found American Home Shield on the internet and it’s probably been a year since I went with them. I’ve had one bad experience with them but everything else has been good. The air conditioner went out so they sent a contractor, which was great. They were very timely and they fixed it. But the next day, the AC wasn’t working. So, I called again and the guy was rescheduled to come back. The guy said that they couldn’t fix it and I might as well put in a new furnace, which cost me $1000. And then, they fixed the air conditioner. But it still didn’t work a day later. I called again and they did something to it and it worked for about five days. It didn’t work again.

The air conditioner wasn't blowing cold air in the house. Submitting the claim was very easy to do. The tech came out and he was great. It was an amazing experience.

We tried using our oven and it wasn't working properly, so we contacted American Home Shield. We filed online through the portal. I thought it was great. It was very easy to follow and use. All City Appliance Repair came out the first time to diagnose the issue. They determined it was one of the igniters for the gas portion of the stove and the broiler. They came the second time with the parts to repair it. They were very good. They would usually just call to schedule the appointments and they were very timely. The oven has been working great. This was the first claim that we had ever submitted a claim and it was very seamless. We're very happy.

The dryer was making noise and it needed the wheels changed on it. The refrigerator couldn't control the temperature in the ice maker. I called American Home Shield and told them what was happening. I wanted Bradley Appliances to come out because they service my stuff. Their service was excellent. American Home Shield has been good for me and I've been with them for years.

My mother and I have American Home Shield, and we all got it from my son who has it as well. I called the home warranty company when my washer wasn’t filling up and they set things up for me. As soon as I made the phone call, they took the 125 deductible out of my account. Three days later, Steven Vandervort Appliances came out to my house and then the gentleman put a diagnostics on my washer. He said something was a little off, but it was working perfectly for him. He couldn't find any problems, so he didn't do any repairs. I paid my deductible, but it was a waste.

We're gonna be replacing the furnace and I'm very pleased. It worked out well. I've already gotten a quote, and everything's moving forward. However, we're heading out of town now, so I told the guy that when I get back, we'll schedule a follow-up. It would be sometime during the week of the 16th. With American Home Shield, I don't have to worry about things breaking. For the money that I have to pay for the furnace, it's about half of what I could've otherwise paid. That's a big plus.

Climate Heating and Cooling came out for a service request and they did a nice job. They checked out the furnace and the filter. The filter needed to be replaced and their tech did that for me. He was a very polite young man. I've had no problems with American Home Shield. But I had a problem with one company they sent to install the water heater.

My washing machine wasn't working. All the lights were on but it wouldn't do anything. I submitted an application form online with American Home Shield and the process was pretty simple. I was told Richard's Appliance and Repair would be coming out and I called them to set up an appointment. They came out and they were perfect. They got the washing machine working. But it's been extremely loud. The tech told me that it was due to the transmission. They would come back and fix the transmission once all the paperwork was submitted. People should sign up with American Home Shield.

When we turned our heater on last week, it didn't work. We called American Home Shield again because the heat didn't work. When the guy came out here, he said the reason it didn't work is they put in a cheap motor blower and they didn't put it in correctly. I don't think we should've had to pay the $100 fee for someone. It's not American Home Shield's fault. They shouldn't have to pay it either. The people who did the job did a crappy job, and that was the cause of the heater not working. With the exception of the AC, American Home Shield has done a bang-up job. It's just that the cause of the heater going out was the fact that it was put in incorrectly. We were just thinking it seems fair that we should get the $100 back since the company they hired screwed up. The workmanship was shoddy. American Home Shield really has done an awesome job and it's not their fault they did a bad job. I just don't feel we should have to pay that $100.

American Home Shield is way better than my last warranty company, TotalProtect. I was with TotalProtect for a long time. My girlfriend had it as well. TotalProtect started having us schedule our own appointments and they didn't do any contact. They would send us an email with who we could reach out to and a lot of times we couldn't even get ahold of anybody. We needed something to be repaired and it could take a week to reach someone. On the other hand, American Home Shield's overall service is okay. Submitting a claim was easy.

I always use Cecil and Sons through American Home Shield. They’re excellent. They know what they're doing. They wear their masks. They're a great group of professional people. When I had my garbage disposal fixed when COVID began, I wasn’t pleased with the contractor's service. They left me hanging for a long period of time. I probably won't allow that contractor to come again.

There was an issue with controlling the heat. Submitting the claim to American Home Shield was quite easy. I did it on the phone. The lady I spoke to was excellent. She was very professional. I also spoke to the girl, Lisa, at the office for Liberty Plumbing. She was very nice, very professional, extremely accommodating, and kinda put me at ease with everything. It was a good experience. The plumber's name is Vinny. What a great guy. He was so laid back. He just walked in and he checked everything. He said, “I can fix this. Not a problem.” He was very professional, too. I would recommend that company to anyone. I also recommend American Home Shield to my friends and family, and they are a part of the program. I had American Home Shield many years back for my home when I purchased it. I went back to American Home Shield because I had a great experience previously.

The motherboard of my heating furnace burned out. MS Services handled my claim professionally. They gave me a good root cause analysis and it turned out that it was a different problem from what I had fixed before. The drain piece was clogged which caused water to flow into the circuit board and damage it. I understood how the problem happened and how to prevent it from happening again. This has been a seamless experience and having AHS's coverage has worked out well for me. They should encourage real estate agents to throw in their coverage as part of closing to protect new home buyers. That can at least let home buyers see the warranty working which is when they will understand the value of it.

Home Shield has a pretty quick claims process. I did one online for my air conditioner and Myers contacted me the next day to schedule an appointment. They came out and were on time. They gave me a span of time and they came right at the beginning of that span. They looked at my air conditioning thermostat. It had been out for a few days as it wasn't connecting. Myers went right to it, figured out what the issue was, and got it cleared up. They did what they had to do and were very professional. They didn't leave any mess. I was satisfied with Home Shield's service. I did not have a problem with them as far as reporting the issue that I had or them responding, especially when I was without power for a few days. It was right after the storm.

It’s very easy to submit a claim to American Home Shield. I called, they set up an appointment and they had somebody out right away. I had a leak in a pipe in my laundry room. It was clogged but it’s not leaking anymore. He contractor was in and out. The repair didn't take long at all and we didn't have any issues. I'm glad I have the service with AHS although some things weren't covered such as the electrical stuff. But I had a fantastic experience. I will continue to use them and I would recommend them.

We purchased a house and the toilet was leaking. Chris the Plumber was sent by American Home Shield. I've used him before through American Home Shield at my previous house and he has done great work both times. He was personable and explained everything that he was doing which was very helpful to me. He was very respectful of my home as well. I've had great experiences with AHS and I'm very happy with the service they provide. I can easily submit a claim online or over the phone. Being able to go online has been as positive as AHS gives me feedback right away on who is coming out.

We had an AC issue. In the white pipes, it was backing out the water and it was spilling all over the floor. The drip pan was getting full of water from condensation as well. My tenant called me and I filed a claim with American Home Shield. J.F. Whitlow Jr. & Sons was assigned as the contractor. They were waiting on the tenant and they made arrangements for them to go out there. The AC guy fixed the problem. After the service, my tenant hasn't said there have been any problems. So far, so good. Overall, everything was awesome including American Home Shield's customer service. I'd advise others to go ahead and get the home warranty. It really helps you out.

I had a claim on my furnace and American Home Shield did great. I did the schedule online, paid the deductible online, and then someone came out to do the repairs. The service people were very nice. They had to replace my furnace. They told me immediately that I needed to get one, but I think I took a week to get back with them to let them know that I would have the money within two weeks, and then they scheduled to order the part, and then they came. American Home Shield is very professional.

American Home Shield has been good so far. But the recording sometimes mixes things up when the recording goes on. When I called the plumber to double-check with him, I told him what I needed and not what the recording was saying. He said that he would have to call the company and get it changed. Big Orange Plumbing was only here for about 15 minutes and the cleanliness and everything were fine. The man took care of the job really well. He had a young man with him. He was teaching and he was showing the kid how to do it really well. However, my daughter had a serious problem with American Home Shield. They couldn't get the refrigerator fixed and they wouldn't compensate enough on it. But otherwise, I've had no problem at all myself.

American Home Shield is easy to use. It's easy to get on the website and put a claim in. I had two claims. One was for my icemaker that was overflowing. It wasn't shutting off so I was either getting no ice or a ton of ice. The other one was for the dishwasher. The control panel wasn't working. I couldn't turn it on. I went through American Home Shield's website on the first one then I called it in on the second one. The call in one was probably more difficult. I wanted the same guy to come out so it was suggested that I call in as opposed to going through the website. That same guy came out. He was very good. He answered any questions that I had like what should I be doing as preventative measures to keep things going. I ran the dishwasher once and it seems to be okay. I have to check on the ice machine because when I try to get ice out of the dispenser, it falls all over the place. But it could be just me. Maybe I just need to get a bigger cup.

We made a claim a couple of days ago for a hot water heater that was leaking. AHS sent us a contractor, but the contractor tried to add on all this other stuff. So, we turned that down and we're gonna go to the cash-out with American Home Shield versus having somebody come in and do it. We also had a claim for our refrigerator and that one worked out pretty well.

Plymwr Plumbing was on time and they were efficient. They did a good job. Today, I called American Home Shield about something else and it was impossible. I was speaking with someone in the Philippines and all she kept doing was reading the contract, which I haven't even gotten a copy yet because it's a new policy. Then she said, “Well, I can send you to somebody else. But you're not covered on this, but we can add it to your policy.” She went round and round and I asked if I could talk to a supervisor, but she wouldn't let me. It was absolutely ridiculous. If you ask for a supervisor, then somebody should give you the opportunity to talk to one. I also asked if the representative was in the United States and she said, “No.” I told her that I would like to speak to someone in the United States. She said she couldn't do that and that she didn't have the ability to transfer me.

Washington Electrician Service came out to do my mom's baseboard heaters. The house is an older house and my mom lives by herself. We were having a problem with one, so we wanted to make sure that there was no threat of a fire or anything. The tech fixed that one and he explained everything. Then, he went through the whole house and checked all the heaters out to make sure they were perfectly safe. He said that they were good to go. He was very thorough and very courteous. We’re very happy with it. I have Home Shield too and I’m very happy with it, as far as being able to have something that covers appliances and things like that. My refrigerator went out and they replaced it because it was really old. My income wouldn’t have been able to do that. It was worth the money.

I always call in and they're prompt. In the past, I had an issue with the information on my account. There was one particular person that was very rude and I reported that. I've had two contractors come in back-to-back recently. I had one that came today for my dishwasher, and then I another one came in for my microwave. They were from two different companies but both servicemen were very professional. They checked both appliances. They spent a few minutes. They let me know that they were going to contact American Home Shield about repairing, and I've heard back from American Home Shield that my microwave has to be replaced. I'm waiting to hear back from the dishwasher because when the serviceman came out, he pulled everything out and he found out the leak had nothing to do with the dishwasher. So he reported it to American Home Shield. But he did find out the problem with the dishwasher.

Queen Electric came out and replaced the outlet. It was an older surge protector and it caught fire. I called American Home Shield to file the claim. I thought the contractor was gonna come. But then I had to read the email, and I had to contact them and set it up. But it’s easy. I called them, they set up an appointment, they came out, they fixed it, and that was it. My wife praised the tech. She definitely gave them their props. They were excellent. She said they came in, did what they were supposed to do, and asked if there was anything else that need to be done. They were in and out. They did an excellent job. I would recommend them for any electrical work.

My boyfriend has done most of the submitting of claims and it's been a relatively painful process. We wanted to do the furnace inspection through Home Shield, which only cost 75 bucks. It was charged to us, but we still have yet to get re-contacted or receive that furnace inspection from the company. It's pushing a month at this point. It would really be awesome if they allowed the person to choose a vendor of their choice and have them approved through American Home Shield so that you feel a little bit more confident about what you're getting. It would be a really great way for clients to control a little bit more of the process for themselves. Because I know of a vendor that would've been able to get us in and finished by now. But we can't use them because we have to use whoever American Home Shield gives us.

We had a plumbing problem. There was a leak that's been going on for years in the toilet in our rental. The contractor that AHS sent discovered it, fixed it and it quit the meter from spinning. However, I don't like waiting on the phone for half an hour to speak to somebody at AHS. It doesn't matter what phone number I call. They've got umpteen different phone numbers to call. The last several times I've called, I've had to sit and wait for somebody to get on the line for almost half an hour. But other than that, when they get on the phone, I don't have any problem with them.

Buster's tech knew exactly what was wrong with the washing machine and went back to get the part ordered. The first time he came out, he checked the code that the machine read and fixed that. He said it was all done, and left. He showed us that the machine was filling up and emptying out. But once we put the clothes in 30 minutes after he left, it started doing the same thing again. So, we called him back.

We were having trouble with one of the toilets and it has a history of not clearing over the last several weeks. We didn't know what the problem was. The guy with Bubba's Plumbing came out, looked at it, ran a snake down there and said he hit something. It's now flushing okay. He did a pretty good job. The problem was he never went outside to check the cleanout line. We had rain and ice buildup on our house and on the ground too. When the ice started melting, there was a crack in my key line out here in the cleanout. The plug on that cleanout was lost somehow. It was open. When the water was coming off the roof, it was filling up the line and backing up all the sewer from the street. It was going down my neighbor's driveway. We called back and said, "We need an emergency over here. We can't have this. I live in a country club." Even if I didn't live in a country club, we can't have sewer in the city running down into the street.

My air conditioning unit that sits outside had a short, and Crispy Air & Heating came out in a timely manner and took care of the issue. I did two claims with American Home Shield at the same time. My hot water heater is rusting through. The contractor are coming out today, and that won't be good because they will not replace it today. They come out, they take pictures and send it to American Home Shield to determine next steps. That would be a negative experience.

When the first guy came, we asked if he had done this kind of oven and he said that it was complicated I said that we had a one-time bad experience a long time ago and if he didn’t know how to fix it and it might get complicated, then somebody has to come. He said we should send somebody else. He looked like he was uncomfortable in working on it. So, we had to pay again to have another person come. The second person fixed the oven.

I went online to put in the claim to American Home Shield for the dishwasher which would turn on but wouldn't do anything after that. The site was easy to navigate but there was no place to put an explanation of what was exactly going on with the dishwasher. The options were broken or not turning on. Some of them applied to a certain extent but it didn’t let me explain. Then, when I got a confirmation, it said something about the replacement of my dishwasher. It didn't necessarily need to get replaced. Maybe it was something that wasn't working properly. The technician came out and he was able to fix it. So maybe it was the wording that was used that was a little bit confusing.

I called American Home Shield to let them know what I needed. They sent a workman out to check my stove. They told me it was not repairable, and they had someone call me in reference to purchasing another stovetop. It took a minute to get a new one because of the measurements. The workman work with me was fine, but the worker at the office was not. It was a good experience overall with American Home Shield.

We had a leak in the basement by the heating and air conditioning unit over the summer. We called American Home Shield and they sent out the Interstate Heating. The first time they came out, they said the drain was clogged and they cleared it. The problem didn't go away so I called them again. Then they said that up in the unit, the drain was blocked, and they fixed that. Of course, it didn't go away again.

My hot water heater was not giving me any hot water. I did the claim online the first time and then I had to call them because the contractor had to come out three times. When the service guy came out the first time, he put the new parts in. But about three days later, it stopped working. I reset it and it got hot again. But then, it went out again. So I called them and they came out. The service guy said there was a wire loose that they didn't tighten up the way they were supposed to. He reset it and went off. Another five days later, it went out again. So I called them again and the service guy said it looked like the thermostat on the heaters were burnt out. Since the last time they were here, the hot water heater seems like it's doing okay. I liked both of the service guys. They were nice. Overall, my experience was pretty good. I was happy that I didn't have to keep on paying. It was billed on the same service, so it was good.

The website is good and it's efficient. I've done a claim before too. This time, Northern Air Heating and Cooling called me 15 minutes after I opened a claim on the site. It was great. Apparently, I had my furnace powered off and I didn't realize it. The guy came out, turned it on and made sure everything else was okay too before he left. It was quick.

The technician from Advanced Heating & Air was wonderful. He was top-notch. He solved all the problems and installed the new garbage disposal. I was about to install a dishwasher, which was where we found the problem. He gave me some tips on installing the dishwasher so I was extremely happy with him. I've been recommending American Home Shield to everybody. They've just been great to us on so many issues and we've had them for 10 years now. They always come through. We've been very satisfied.

I didn't have heat and when I put in the claim, I called American Home Shield. The person that I spoke with had a heavy accent so it wasn't clear at first but we got through it and it was okay. They said that the contractor, Cecil and Sons, would be calling. There were two reps who came and they were very professional. They wanted to know the problem. They looked for the control to see where the heat control was and then, they went downstairs. They were very efficient, told me everything they were doing and asked a couple of questions. They told me what the problem was and resolved it. Then, they left.

The refrigerator wasn't freezing and it went out. The first time I called the claim in, the lady gave me a reference to someone else that could not take me. She said that I just have to wait until then. Then I didn't think she looked at the distance of the company that she gave me. They're in Acworth and that's 60 miles from me. She could have looked around and got somebody closer. I didn't think she had time to give me somebody. But other than that, the second person that helped me was very good because she took the time and she found somebody that could come out the same day so I really appreciated that.

I have had no problem with American Home Shield. They send out professional people to my house and they get the job done. If the part is not right, they'll fix it for you, with no extra charge. I like that. When I recently called a claim for my plumbing, the other party accepted it, but they didn't come out till four days later. Apart from that, they were nice.

Active Appliances was out here just recently and repaired the washing machine. I requested the service online to American Home Shield. We have two other policies with them, and that has not always been as easy. We had one for our San Diego location that was very much a pain because one group reacts, and they don't have the ability to do it. Then we have to wait for the second group. But the recent claim was fine. I'm very satisfied.

We had an inspection done on our house before we moved in, and the heater didn't work, so I had somebody else come back out before we closed, and they said it was fine. We knew there was a problem at the gates. A few months ago, we called and said the furnace was not working. The guy double-checked it and he said everything was fine. Then, our heater stopped working, and it was our thermostat before we moved in the house. The guy just replaced it, and now, it was fixed. That’s $100, $100, $100 later, $300 when we have any third step. I've also called for a dryer and they said it was fine. It's nice to know if something really broke, American Home Shield would fix it. But I'm understanding that they don't replace anything.

The technician for my washer was very professional, but I had one in the past that I didn't agree with. Early in the year, we had a situation where there were some problems with the plumbing in our house and the people that American Home Shield sent never even went in and inspected it. My husband was there. The guy went halfway under the house and said that the problem with the plumbing was not normal wear and tear. We don't go under the house and mess with anything. How was it not normal wear and tear? The contractor wrote up a report that caused us to not be covered. I was very upset about that.

We had a GFI that kept blowing and my husband replaced it, but then, it wouldn't even come on. He replaced it. But there was something in the wall that was gonna burst into flame. It was like a ground wire that was in there that he didn't see. Schen Electric came out and they were extremely nice guys. If we were to hire an electrician to do something in here, we would probably call them. But when we had to have the refrigerator repaired, the tech from Sears was a nightmare. Within the first 10 minutes, I told him to leave. My husband was also home and he was livid. So then every time we would put the claim in, this guy would cancel it. It took forever to get it done. We talked to the people at Sears and this guy had been giving them a hard time for a really long time. He was the only contractor that I had a problem with.

The back of the toilet wouldn’t fill up so that it could flow into the bowl and the water wouldn’t go down fast in the tub. It built up so you were standing in a tub of water when you shower. The other toilet took a long time to fill up, too. I submitted a claim with AHS but when you do it on the phone, you could be waiting for an hour and a half for them to pick up. But for the tech came out the same day. He was a quiet guy. He was masked and he put some things on his feet. He was very professional and he got the job done quickly. He told me what he did, signed off, and and everything has been working wonderfully since he came. All in all, AHS has been very good and I’ve enjoyed having the warranty.

My wife entered a claim online to AHS for our dryer. Within 10 minutes, their system confirmed it and the service people assigned contacted us really quickly. The tech who was sent did a terrific job. I've been very happy with AHS throughout the years. They have been terrific at getting their contractors out to fix whatever the issue may be in all three of the homes I've had covered with them and at providing customer service.

I had two back-to-back claims with American Home Shield. I did a claim for my dryer that was not working and I also had a winter tune-up for my furnace. When the contractor from Fick's was there, he was very nice. He answered the questions that I had. He did tell me that he was turning my gas with the temperature or the pressure. He was turning it down because I have too strong of a filter. He was saying the furnace was working too hard. It would shut itself down. He also said if I had any questions or any issues, to call him back.

Myers Comfort came out twice. The first time was to look 'cause my AC had stopped working. It was running, but no longer blowing cold air. Apparently, there was a rather large leak and they determined they could just replace parts, so they replaced two units the following week. The process was fairly straightforward. It used to be a bit more problematic before Myers did the, "Text your preferred appointment time thing," 'cause they're based on Birmingham and only have a certain number of days they actually come out to my area. But they did a good job. I also like the fact they were wearing masks. Our experience with American Home Shield has been very positive. I'd recommend them.

On AHS's platform, I selected the appliance I was filing a claim for, typed in a few notes and made a payment. They then contacted their contractor for me. ABM Appliance & Electronic Services is a professional company and having them was a pleasant experience. The tech kept me informed when they had to order my box and he installed it for me. So far, it's working fine.

Mr. Appliance of Northern Colorado worked on my refrigerator and my oven. They were great, on time, and very professional. Overall, I would recommend American Home Shield.

My ice maker wasn't producing ice and my microwave was not turning on. I called American Home Shield and they sent me a number of the contractor who would be coming out. Everything has been working fine since the tech came. I'm very satisfied with the service. AHS is a good home warranty company.

I was having a problem with my washer and I asked a friend what she does and who the people are that go there to see about her stuff. She said that she has American Home Shield. So, I got it because of her. I had an electrical problem with my dryer and American Home Shield sent an electrician to look at it. He was trying to explain everything. He was telling me what I need to have done. He needed to put a switch in it and he said he didn’t have one at the time. He wrote up a list of the things that was wrong with my fuse box but he didn't do anything to it. He said he had to call AHS back and he never came back.

I wasn't too happy with American Home Shield since it was $500 a year. Plus, anytime you have a service call, it was $125 and you didn't know whether they were going to fix something or replace it till after. I had it because I have an air conditioning but it only covers $1,500 towards a new air conditioner, so it didn't seem worth keeping it. I’ve only used it one other time and I have cancelled the service.

I had a stopped up sink in my master bathroom. Hughes Plumbing came out and the tech was great. I could tell he was an older guy and he had been doing it for a while. I had a garbage disposal that he also looked at. Somebody else had looked at it before and told me I had to replace the whole thing and they would charge me $142, but the only thing in it was a penny. It was just something as simple as using a flashlight to look down in it. So, the guy did a great job. It was a great company to go with.

There was a problem with my water dispenser on the refrigerator. It was dispensing some goo besides the water. The technician came out within a couple of days. He said that the problem was that I've never changed the filter. I didn't even know that there was a changeable filter on there. That casing around the filter was bad as well so parts were ordered. It took less than a week for the parts to come in. They called me when the parts came in and we set up a second appointment several days after that. He came out and fixed both of those things, and now the water is fine. That was about a week and a half from start to finish. The technician was very nice. He was polite and knowledgeable. He wore his mask and gloves too. I felt very comfortable.

American Home Shield sent someone out for the AC unit. They took care of it. They fixed it. They were good and they let us know what was going on. American Home Shield is nice to have whenever we need it. Their claim process is pretty quick and easy.

I had an issue with my toilet. This particular contractor I used, Joy Plumbing, was extremely professional. As soon as they were assigned to me, I got a call within 30 minutes. We were able to schedule an appointment that fit my schedule. The person they sent out was professional. I explained my issue and he explained everything that he was gonna do. After he fixed the toilet, he stayed around for about 30 minutes because he wanted to do a dye test to make sure that everything was completed and fixed.

Sirius Plumbing & Air Conditioning came out and the guy looked at the problem in our AC unit. He e did a good job. The only thing is that it took three days for them to come.

The thermostat was bad. It couldn’t go up or down in the temperature. The techs that came out for it were great. It didn't take them but 20 minutes and it was up and running. Submitting a claim with AHS was simpler than I thought it would be. Everybody’s been great.

We've always had good service with any claim that we've done with American Home Shield. I called them when my refrigerator wasn't cooling down like it should. The claim process was very easy and I was told to expect someone in 24 hours. TN Appliance Exchange came out and they were fine. They checked the refrigerator to see what was needed. They ordered a part, came back, and put it together. They took care of the refrigerator and it's working just fine.

The stove kept going on and off. You'd be cooking and using the oven, and it would totally go out. Then, maybe 10 minutes later, it’d come back on. With the holidays, I can't afford for the stove to be going out. Then in the refrigerator, the top ice maker was frozen. I have a dual ice maker in the door and at the bottom, and they both were freezing up or sticking. The tech cleaned them out. Then the top one didn’t work after he got it cleaned. He had to come back, and he put a new one in the door one. The bottom one worked after he cleaned it. The stove had a loose wire in the back of it. The guy did an excellent job. I would tell others to get American Home Shield because a friend of mine told me to get them. So, we pay it forward.

Briggs Appliance came out to service my dryer. They fixed the problem. It was on time like they said it would be. It was a good experience.

This time, the service was excellent. The repair people were out here. The tech checked it out, and ordered a part for the heater. He was very gracious and had his mask on. He was great. He came back and put the new part on, and everything was fine. Two years ago, when I used Home Shield for my dryer, it never got fixed. They put a new motor on it. That wasn't what was wrong. Finally, they quit even corresponding with me, and I gave up and got a different dryer. I almost canceled then. I was thinking about canceling now. And now that this worked out great, I'm just gonna sit back and watch, and see what happens. It has only been a few days since the tech put the new part on. So far, it's working great.

The tank would fill up with water and then it would drain out but in a way that you couldn't hear the water coming up or going down. The contractor had to change some parts. They came back and checked it twice to make sure that it was working properly. So, we were satisfied with what they did and how they did it. The technician was professional and conclusive. We didn't have any complaints with him and working with American Home Shield was satisfactory.

Piedmont Mechanical Contractors came out for a heater check. The guy was very professional. I kinda stood there and watched what he was doing 'cause I have two different units. He was in and out within less than 30 minutes. This is the second or third year I've had American Home Shield and it's been great. I stay up on top of all my little preventative maintenance things.

I paid the money to AHS to have a furnace tune-up and they took care of everything. A tech with Bast Heating and Cooling came out and he was great. He wore a mask without being asked to, which was awesome. He was very tidy and thorough. He showed me where everything was. I've only lived in this house for four years but I don't know anything about furnaces. He corrected me on how to put in the furnace filters. It was educational. Everything was good.

I submitted two claims at the same time. I did a phone call because I went online, I have two different accounts and apparently, one of them had expired, and one of them is getting expired till next February. Once I found the right one, then everything went smoothly. I've had a claim for my icemaker in my freezer. The guy came out and said I needed a part. He sent it to me. It was easy to install so it was taken care of very fast. The second one for the air conditioner is still pending. It's been two weeks since I heard from the guy. He said he'd be back with a part to install. I had to call him yesterday. They apologized and said the part was on backorder. But he’d come out Thursday to install it. So far, I've had some pretty simple procedures done and American Home Shield is excellent, very professional, and timely.

I had a pipe that burst in my basement and then two toilets that were running. Sometimes, they wouldn't be flushed but I'd hear the water run. Filing the claim was difficult and time-consuming. I was on the phone for almost an hour trying to explain and making sure that the lady understood what I was trying to say. But then the contractor that was sent out was excellent. Before he got here, it started raining a little and so he came in to look at the house to see what he needed to do inside and outside. Then he said he would do the inside first before he'd go down to get mud on his shoes. I thought that was very thoughtful. He fixed the flappers on the toilet and then went downstairs and fixed the other thing, made sure all the lights were off there, came back up, and told me it was done. Everything's been fine. I'm able to water my grass. It was connected to the outside water and it had to all be turned off.

When we turned our heater on in the basement, the furnace was making a loud beeping noise that would just stay on. I didn't know if that was because there was some equipment failure or problem. I went online and submitted the claim. It was pretty easy. The contractor took five or six days to come out. They were excellent. Everything's totally fine now.

American Home Shield has been pretty good, but I had someone come out and work on my refrigerator, and they were supposed to replace the drawer and they never did. I never heard from them, too. K & S came out for a leaking toilet. They did fine. The tech wore a mask and stayed six feet from us.

I went online to place a request to American Home Shield. It was easy. The technician who came out was good and he did fix the issue. Overall, my experience with American Home Shield has been good. Sometimes, it takes a while to get someone on the phone though.

A-US was great. But what happened was, on the previous situation that we had with our gas, they didn't turn it back on. So, A-US Air came out and said they just didn't turn the gas back on. I haven't contacted American Home Shield for the $75 that we paid for for the contractor to come out. It wasn't really needing to be serviced. They just should have turned the gas back on when they turned it off because our oven gas was leaking.

I lived in New Jersey and I bought a trailer. The people I bought the trailer from asked me if I wanted American Home Shield. I said fine and they showed me how much it was. I got it and I moved here September 29th so I’ve had them more than a month. When I had to submit a claim, I called up the people first and they said that I have to get ahold of AHS, which was what I did. It was easy and I was very happy the way everything turned out. I used the sprayer and the water wouldn't come out of the faucet. Then it started leaking underneath the sink. The contractor came out and they said that I was gonna need a new faucet. They had to return because they didn't have one and they had to order it. It was only a couple days and then they came right back. I was very happy with them.

I called for an annual inspection. Home Guard came out and inspected it. They found nothing wrong with it. About a week later, the inducer motor started making noise. It's the actual motor that takes the exhaust that the furnace produces, and it sends it out the pipe. So I went down there and sat in front of the furnace until I heard it, making a noise and where it was coming from. Unfortunately, it was a weekend. So what ended up happening was, I called and I got the automated system of AHS. They said they were gonna send out a notice to the contractors. They gave me a telephone number for Home Guard.

I submitted a claim with AHS because the refrigerator cooling unit was filling up with ice and it apparently was a known issue. The first company that American Home Shield sent out just defrosted it and left it that way. I guess they didn't know to look in whatever database it was to figure out that the whole cooling unit needed to be replaced because Samsung actually makes a kit for this specific problem. So, with the second service call I placed with AHS, a couple of months later, they replaced the entire cooling unit. It's only been a week, but it's working noticeably better.

American Home Shield has been pretty good. The technician from Hopwood Electric was really polite and he had his mask. The switch that turns the ceiling fan off and turns the level to high and low was broken and everything went good with that claim. Then with my dishwasher claim, the tech pinpointed the problem but he said that he had to let American Home Shield know what the problem was and they were gonna fix it. But I haven't heard from them in three days now.

The claims process with American Home Shield is horrible. They will do anything to subvert having to pay for anything. My ice machine and my fridge were not working and they said they couldn’t fix it because they don't cover pulling the fridge out, which was ridiculous. It's just moving it four feet to get to the icemaker. I was even required to move the fridge to even do the inspection. But I like having them for the major stuff.

I called AHS to file a claim for my garbage disposal, which was leaking in the kitchen, and the process was pretty easy once we figured how to get off that robotic line. They gave me the number to Mr. Rooter and I called Mr. Rooter that night. They were here the next day and the tech was courteous. He came in, he had a mask on, and he respected my space. He examined the unit and saw what was the problem. 15 minutes later, he was finished with it. The repair ended chaos.

The refrigerator wasn’t working four months ago but the first company that American Home Shield sent out did not fix it. They said they couldn't handle a sealed system like my refrigerator. But they didn't tell me that. AHS just told me they were gonna send somebody back out to fix it. But I called the company to see why I haven't got anybody back out to fix it. They said that we had to be referred to somebody else and they would see if they could refer me ‘cause AHS hadn't done it.

I submitted a claim online and it was very easy. I was previously able to speak with reps and they answered all my questions. South Placer Heating and Air came in, looked at the unit, and gave me some estimates of whatever to do. There was something to be needed to be done, which was not covered under the insurance, and they said, "Your insurance company doesn't cover all this and the total cost was gonna be $650." I said, "I'm sorry, if it isn't covered, I'm not gonna get it done." I was not satisfied because that was not covered. I paid $75 to come and have an inspection, but then I would pay 650 to get the job done. I didn't like that. I can go without for me this winter. But I will still need to those things that he mentioned fixed sometime in the near future.

We had our heat system cleaned. I submitted the claim online with AHS. They sent a message saying, "Do you wanna get your heater cleaned for a certain price?" I said, "Yes." Then, they set up an appointment. I got a phone call. I set it up with the company and then they came and cleaned it. The contractor was awesome. We were very happy.

I called PG&E first ‘cause I thought it was a PG&E issue. They came out and told me I needed a new stove. I called my insurance and then the guy from P.G. Appliance came out quickly. It was the same day and he was on time and very professional. He was excellent. He had my oven working in 20 minutes and then, he was out of here. Great, fast, and in a hurry. He was very knowledgeable and he did what he needed to do. I asked him what was under the stove and he said my stove was very clean.

About two weeks ago, we used American Home Shield’s $75 per unit offer for somebody to come out and clean the air conditioning and heating system and do the service that it needs. I liked the guy who came out and did the tune-up. He was certainly friendly. I gave him a good review because I thought he did something nice. But two days later, the upstairs air conditioning and heating system stopped working completely. At the end of last week, our second one stopped working. We called American Home Shield and they said, “We can't send the same people out. Everybody has to take their turns. We'll send someone else out.” We had to wait for the guy to come out and he came today. He said, “I'm not certified to work on your air conditioning unit. I'm gonna have to call someone else.”

We had a clogged sink and my husband submitted a claim to AHS. Things have been good since their contractor came out.

My oven wouldn't come on so my daughter called Home Shield and told them what was wrong. The contractors came the next day and the was real professional. He came in, introduced himself, and checked out the oven. He told me what was wrong and when he completed the repair, he cleaned out the back of it. The repair didn't take him a long time. Before he left, he turned the oven on so that I would know it worked. He reset the timer for the clock and he stayed a few minutes until it got to the temperature he had set it for. Then, he thanked me for letting him in and he left.

I called in about a plumbing issue and it was pretty easy with American Home Shield. The tech they sent out was very professional, walked me through the steps and what he was doing, and made sure I knew exactly what I was on and that I didn't blow up the house. His work was awesome and now, I got hot water. At another time, I also called AHS and they were very on top of it. With them, I get stuff taken care of.

One of the levels or the zones on the furnace did not turn on. The gentleman came and he got it to turn on. He did a nice job. This was the first time I used American Home Shield in the two years I’ve had it and when I submitted the claim online, it was easier. Trying to call was a nightmare. I usually stayed on hold for hours upon hours and then, they said somebody would call you back. AHS needs to pick up the phone. When customers have questions regarding their account, it shouldn't have to be sent to that call line that you have to wait a long time because it could be a quick question.

Mike's Clean Air did a very good job. They had their masks every time they came. They had to order a part and I did have to wait, but it wasn’t long. The issue was the heat pump that was kinda messed up. It wasn't working at all. It was a good service. There were two other people that came out. And because I had Mike's Clean Air come out before, I asked them to come because one of the gentlemen said that the heat pump was underneath the back of the house to the back of the crawlspace, and they were not gonna go that far down to pull that out, drag it all the way underneath the house and bring it out.

We had a sewer stoppage so I submitted a claim with AHS. Originally I called but I was told that it would be a 20-minute wait. So, I hung up and went online and did it. Online was very simple, quick and easy. The techs that came out were very professional, quick and took care of things very efficiently. AHS has always treated us very well. We’ve had them for 15 years and we've always been satisfied with them. I would recommend them.

I need to call American Home Shield and get my air conditioning heating looked at. I've been hesitant about doing that because I've been messed around with that before in the past. So I want a good company for that. But the plumbing was great and I have no complaints at all. The guy from 1st American had to use a snake for my plumbing issue and he was diligent. He did it until it broke through. He solved the problem and he was very professional.

I had blockage in my kitchen sink along with the basement sink. They're all tied into one drain. I called up AHS on a Friday and they sent a plumber out very quickly. The plumber came out on Monday. He said he was going to rod the drain. He went in the basement and rodded for about 40 minutes and said that it was beyond him and that he couldn't get it. He told me I had to have it water jetted or some special process because rodding wa not working. Then Emergency Plumbing was contacted and they were gonna come out here and do the water jetting. The tech came out two days later on Wednesday and asked me what the issue was. I told him the issue and I showed it to him. He decided that he was going to rod again as well. It was the same thing as the first plumber did. About a half hour later, he fixed the problem. He pulled out a big clog and all was well.

The contractor who came out for the garbage disposal was quick, prompt, efficient and great. He was in and out. The disposal is working fine now. So far, American Home Shield has been pretty good. They could be cheaper. Other than that, the service has been fine.

I recommend American Home Shield to anybody I know that has a house. None of my appliances are brand-new. When I first moved in to my house in 2016, I had to shell out 700 bucks for a new refrigerator within a week, so it made sense to get coverage. My dad had a different plan that they didn't have contractors in the area, so it was a big mess. On the other hand, I've never had any issue because American Home Shield has always had contractors in the area. My experience has been excellent.

It was really a good experience submitting a claim with AHS. The tech that came for our dishwasher recently presented himself well. He asked were we offended about a mask or did we want him to wear a mask. We advised him to go ahead and put the mask on. I like that he asked 'cause you got people on different sides of this thing. So he kept the mask on. He was very professional. He explained what he did, just a good job overall. I have two sons and I tell both of them that AHS is good.

My pool pump was leaking but it took about two weeks for the contractor to come out. They were backed up so I had to wait quite a while. But when the guy came, it was very good. He fixed the leak. He was done within half an hour and left. He was very professional and he did a good job. I was very happy with it. The pool pump is working great now.

I'm trying to figure out why I'm paying all the homeowners with American Home Shield. They aren't really beneficial. I had a claim for plumbing but it wasn't part of the plan. And the way that they ended up, I wouldn't recommend them to anybody 'cause I had to skim through the contract. They ended up wasting my time. American Home Shield should've just told me straight up that they weren't gonna cover it and I could've just paid for it at the beginning.

Our heating bill was going crazy because the gas would never shut off since the display was broken. So, the gas kept heating the pool constantly. The technician from Expert Pools came out and we thought he was going back to get parts. He left a note saying he fixed the digital display on the pool heater and he was gone. It’s working perfectly since then and the repair helped tremendously. It was awesome.

American Home Shield covers most of the issues I've had. They’re all right. I've used my home warranty a fair bit. My dishwasher broke a couple of times and I also made a claim for my pool pump. Recently, I told them when I made a claim that the issue was from my sump pump. They sent the guy out and I was out 75 bucks, but they couldn't fix it due to the warranty. I really wished American Home Shield would have said that's not covered ‘cause it’s outside of the home.

We got started with American Home Shield at the suggestion of our Realtor when we bought our house, and the seller provided the first year. We're on our sixth year in the house, and I definitely feel it's been a good return on investment to have peace of mind knowing that if any systems were to go out, they're covered for repair. However, we had a set of problems with our dishwasher, and it was a very long drawn-out process that ended up with us getting a new dishwasher ‘cause they couldn't fix it. It could have been the fault of the dishwasher and not the person fixing it though. After that, I submitted a claim via email for my oven and it appears to be the opposite of that experience. The heating elements in our oven had gone bad and the contractor got it fixed and it's done. He was great by phone and in person too. This particular contractor did well.

We’re very pleased with American Home Shield. They've always come through for me so far and all the people have been very helpful. It's also easy to request for service and I've always thought they've done a good job. All the guys are very nice and I've never had a problem. When one of my air conditioning units wasn’t working, Myers Comfort Specialist found the problem, and we solved it and fixed it.

I have liked American Home Shield a lot. I wasn't totally sure whether it was worth it or a good idea. We got two years included when we bought the house and I'm pretty sure we're gonna continue it. We’ve used them for three or four things. Eric from Royal Plumbing came out and fixed our plumbing issue. I've worked with him before on other issues and he's good. One of our roommates told me that water was leaking through the tub. It came through the recessed light then it ended up on the floor and in the basement. Now, we don't have a leak.

Our recent claim with AHS went very well. It was a dryer repair. I submitted the claim online and got a phone call from the appliance repair within minutes to schedule the appointment. The part was delayed, but it really wasn't their fault, it was their supplier, so I understand. They were professional. They did what they were supposed to do. I work in the real estate industry and I've always referred American Home Shield.

GM Appliance came out to fix the stove and they were just in and out. The claims submission was straightforward. I'm satisfied with GM Appliance, but there leaves something to be desired for Wheeler. The plumber came out to address a leak in the bathroom, but he just came and left. He didn't really take anything off. But I haven't noticed any issues since he came.

American Home Shield should keep Air Kool on their list. The guy was excellent. He was so courteous and clean. Everything he did was so professional. I've been so pleased with the quality of service companies that American Home Shield taps into living here as compared to Baton Rouge. They should keep the quality of people that they use. They've also been very timely in getting somebody to come. If I didn't have American Home Shield, I could call around and get a provider that could probably come in 24 hours. But I have found with American Home Shield, they've done an awesome job of getting timely people. I'm very pleased with the group here in the Houston area.

Over time, I've had about six service calls with AHS and I always like to talk to a real person. Submitting the claim over the phone has been easy. I had a plumbing issue and the contractor got it to unclogged, but I'm not so sure if it was unclogged the way it should be. I have to give it a little bit more time and they may have to come back.

Home Shield has a real quick response time, getting folks identified to come out and do the service in a timely manner. Minor things breakdown and I'm able to get them assessed and paid for $100. It's very affordable. My kitchen sink was leaking underneath and High Priority Plumbing came out to repair it. The tech was very professional. He was able to identify the problem right away and was in and out in 30 minutes. The sink is fixed and it's good to go.

We had a technician come here and he said that the fridge couldn't be fixed. He was professional and very nice. He told me that he was going to send in the information so that AHS could get in touch with us about replacing it. But I never heard from them. I looked at it online and it told me that the order was closed. I'm a little disappointment this time. But on previous situations, I was very happy with them.

Lone Star Water Services came out recently for our water heater. They only took pictures of it and sent it to American Home Shield. American Home Shield said that it was not covered on my warranty then case closed. Lone Star never even sent me the cost for it, so we’re just doing it ourselves. I called American Home Shield and they told me they were going to have the other company call us and give us the estimate on email, but we never got anything. The claim process wasn’t easy. It was obsolete. They pawned me off onto another company and then told me that the claim was resolved because they couldn’t do it. Please research the company before signing up. All companies are the same, but I was not very satisfied with this service.

My dryer was making all kinds of noise earlier in the year. American Home Shield's contractor came and worked on it and fixed it. I didn't have any trouble with it until recently when it quit drying and it wouldn't heat up. I called a claim in and the rep whom I was speaking to put me on hold. She never came back on though. I was on my phone for 20 minutes and when I looked at my phone, I saw that I had a new rep coming. I thought she was gonna talk to her supervisor about the problem but she just gave my call to another rep. The next thing I knew, there was a message saying that i was scheduled for service on November 4th.

I love American Home Shield. I am their best advocate. I got some friends that have other services. I was like, "You guys better go over to American Home Shield." I've never had a hassle with AHS. Sometimes I call them, but I'm able to fix it beforehand, so I cancel. But when I don't cancel, they are timely. I like their service providers. I couldn't be happier with the service. Our recent claim with AHS went really well. The contractors fixed it. They said they had the part for it.

I find AHS very useful. I’ve owned this home for about two years and I’ve had AC trouble and other issues and they’ve always been professional and helpful. I submit claims online and we always get very prompt responses. A-US Air Conditioning of Texas came out recently and their tech was able to diagnose the issue and fix it without having to get any parts or delaying service. Also, the tech was very professional, courteous, and respectable.

Stellar Plumbing came out and I told them that the toilet has a flange that's offset. It would always stop up every time a bowel movement was taken. I was told by the previous plumbers they had to do a camera and they did. If there was no blockage between there and the master toilet, they could fix it. They could dig up the concrete and make the hole like it should be. But Stellar haven't done any digging. They just came to check out the master toilet. I want my problem solved. But American Home Shield told me that it wasn't covered.

The technician from Foster's Heating & Air was very professional and knowledgeable. When I showed him the video of what it was doing, he knew exactly what the problem was. He explained a lot of things about my furnace that a few other repair guys didn't explain to me. He told me a way that I can save money, as far as with different filters. My flame sensor was dirty and he explained to me the type of sensor that it was, and that it was a stupid design and they always do that. He did a great job. He got my furnace back up and running. He was one of the best furnace repair guys that I've encountered in the last eight years.

It's been good that we've had a couple of little incidences and we got somebody out here quickly, and the problem has been settled. The most recent issue was the hot water heater. It just stopped working. We went without it for close to a week. There was a lot of cold water and showers were very quick. I thought the issue might have just been a pilot light, and I tried to get it going. Then, by the time we called American Home Shield, it was a holiday weekend. So, by the time they could get somebody out here, it was like another four days. It was the earliest they could do.

AAA Action Garage Doors replaced one of the springs on our garage door. At that time if you could look at the other one, you would know that the spring was also about to go. We wanted the contractor to replace both of the springs but they said they couldn't. The tech claimed that he wasn't authorized to replace the other one. But a phone call could have resolved that. They could only replace the one that was not functioning. Lo and behold, two and a half months later, AAA Action was out again to replace the other spring. It seemed kinda crazy to me. It seemed reasonable to me that when one spring goes, you look at the other one and if you can tell that it's about to go, why wait until it actually goes before you replace it, especially when you're already out there? Otherwise, American Home Shield has done a pretty good job. I've been very satisfied with the work that they've done except for the issue with the garage door.

50% of my claims have been resolved satisfactorily and 50% have not. I had a very bad experience when my faucet broke in my kitchen. The plumber said that it was broken because we misused our faucet, which is ridiculous. How do you misuse a faucet? He flat out lied. The guy told me they would get in touch with me to replace it and then when I called because they didn't get in touch with me, the contractor said, "Oh, we decided you're responsible for this." When I complained to American Home Shield, they said they were taking him off of my list of plumbers that could come to my house.

My air conditioner wasn't cooling and I contacted American Home Shield. Their contractor called me and said that he would be out at my place on Monday. He came out then and did the job. I haven't had problems since he came out.

We were having electrical problems and City First Electric came out. The technician was good. He found the reason and told me what to watch for should it happen again. We had one outdoor light that wasn't working and he fixed that as well. We haven't had too many issues but it’s been great having the coverage with American Home Shield.

You're saving yourself a headache, money, and time with American Home Shield. Submitting the request is pretty easy and convenient. It's all done online and then they call me back. The contractor for my dryer claim has come before and the people are really clean, nice and courteous. It took them a while because my dryer was a Samsung. The parts were a little wonky to get them in. But as soon as they got them in, they told me that they would have it in on Thursday and the technician put me on the book, and it was there. It took them about 30 minutes to put it in. Since then, it’s like I have a brand-new dryer.

I like American Home Shield's prompt service. They sent Crown Temperature Heating for a pre-season check-up. Everything went good.

My dryer was making really weird sounds and stuff. The guy that came out found the problem and had it fixed in about 15 minutes. It was something simple. He was courteous, professional, and knew exactly what to look for. It works better than brand new. I was very satisfied and pleased with the service.

We're new to Arizona and we've never owned a home. And so, we were not sure what the problem was. But if we plugged something in on some of the outlets, it would flip the breakers. The contractor let me know that on the panel, there was a blue button, which protects the outlets and the power in the house. That's just the way the homes in Arizona are built. Then, my husband had flipped the breaker one time and I didn't know that there was a GFI that helped the other ones run, so they also educated me on that. They were great. Submitting the claim to American Home Shield was simple but I wasn't sure if I could submit more than one reason, so I only submitted one. That was a little difficult for me. If I have multiple issues, I wasn't sure if there was a way to do it. Still having the home warranty saves you money, so it's beneficial for you, especially being a first-time homebuyer.

American Home Shield has been very helpful. It's been a good value. Expert Pools was dispatched for my pool heater that had failed. I got text notifications from Home Shield then a quick follow-up from Expert Pools. They were very professional and got the problem solved. There is a callback in process due to a separate failure. That's getting worked on and I'm satisfied with it.

On our kitchen sink, the faucet as well as the pipe underneath it were leaking. I called American Home Shield and the contractor they sent was decent. He was a very thorough in terms of doing his job. Everything's good now even though the process was slow the first time. The second time was much faster, but I've had worse with American Home Shield in the past. The problem is the wait. One time I had to wait a whole week for them to come fix the AC. That experience was horrible. Twice the AC went in the middle of the summer. The first issue was during the pandemic. I had a hard time even getting an agent on the phone. The process to get an agent was long. When I finally got somebody, it took them a while to send someone to the house to fix the issue.

The spa wasn't pumping the water through. I notified Home Shield through the website, then I got an email and a text saying somebody would be assigned to me within 24 hours. Ameripan Inc. came out, replaced one portion, said that the pump was working fine. They were super friendly. The next day, the spa was not working fine. It has to be primed itself, and it has a bunch of leaks. I submitted a thing today for it. But the owner came out and replaced the timer. And when he started it up, it worked just fine. It's supposed to turn the pump on for our pool and turn it off every day. But the fact that the pump doesn't work right now makes that obsolete. Other than that, the whole process is easy to use, and I felt kept in the loop on this one.

We were having issues with our air conditioning for the past two years. It was hard to deal with. It made me discouraged to call and have the refrigerator checked or serviced because of the headache that I had to endure in dealing with the air conditioning people happened again. They have been out three years in a row during the summertime. Last year was the worst. When I made a claim for the air conditioning unit, it took weeks before they sent anybody out. This went on so long last year. American Home Shield told me which company they were gonna send out. I called the company because they said I could call them directly.

The fan of my ­refrigerator was not working. It was not defrosting and it was making a loud noise, so the motor was working overtime. Home Shield immediately sent us a contact number, and the people who would come and fix it. It was over the weekend. American Home Appliance was there within two days. They recognized the problem, ordered the part, and fixed it. The following week, we had it fixed, and it’s working now. They were very professional and courteous. They knew the product and how to take care of it, they explained the issue, and finished the job.

In the past, I had really good experiences with American Home Shield. But then the last time I called them for my refrigerator and my stove, they said they didn't get the money even though my bank statement showed that they got the money out automatically out of my checking account before the tech even came out. Still, the tech for the stove went here and got the job done.

Our dishwasher was tripping a breaker, and I called Home Shield because when I tried to close it back in, it would pop. I used to work in the electrical industry and I knew there was a short. Home Shield sent a guy out, and he was very professional. He was very courteous and knowledgeable as well. When he came, he said, "I'm almost sure you got a short, from what it sounds." He said, "We'll start there." Sure enough, it wasn’t a couple minutes after he got the covers off, he found one of the wire nuts had gotten hot and it split. It rubbed up against a shield that was over some of the wires, and that's what was tripping the breaker.

We bought a new to us house. The house was built in 1983. We asked for the sellers to pay for the majority of the home warranty and we selected Home Shield based on a recommendation from somebody we trusted. We got into the house and there were a couple of things that were not listed in the inspection report, but we found that needed remedy. One of them was that the icemaker on our refrigerator was not functioning properly. We called American Home Shield and paid the $75 service fee, and Jones came out. They told us what they were gonna do, did it, and then got the hell out of dodge. They were great.

Action Mechanical Services came out for a claim and their guy was super nice. But the way American Home Shield has it is the guy will come out to look at the problem then they have to go back and have it okayed by the home warranty. I called the claim in for the garbage disposal. But the guy looked at it and said it was a dual. I would have to call American Home Shield back and tell them to get another order. This was Monday. As of today, I could not get anyone to do anything.

I called in a claim for my thermostat. A contractor called back the next day and it was within 24 hours. The people who came were fine. They had on a mask as well as booties. They didn't have to order parts.

Our toilet was having some problems and Honesty Mechanical was sent over. I dealt with the technician and he was very helpful. When he came in, the toilet wasn’t working. When he left, it was working so he did an excellent job. It was easy doing the claim but the problem now is getting some clarification. My husband's having some issues with the invoices we received because we pay every month for service with Home Shield. The Honesty Mechanical people said our invoice is zero but we paid $130 and some change. What did we pay then? Home Shield needs to clarify their billing process.

When using the American Home Shield site, it's pretty easy to submit a claim. I had two claims with them. One was a superb experience but the other one was not. With the one that went well, the technician that came out was very knowledgeable in what he was doing. He went above and beyond what I had expected. As for the other one, it was unprofessional to not schedule an appointment and just show up at my house unannounced then proceeded to ask me for the payment that had already been paid to American Home Shield. No work was conducted, there was no inspection and I still paid for $75 for the tech's advice. The only thing that I got from it was, “I will refer you to a specialist.”

Last year was a really bad year for me with Home Shield. They sent out a plumbing company when my hot water heater blew up. Everyone led me to believe that it was a manufacturer problem. Between my State Farm and the people that came, they all agreed that the hot water heater was defective. Where I got in trouble with Home Shield was when their plumber called them and said it was a manufacturer thing so Home Shield cut me off. They said they didn't have anything to do with it. We go on about seven months then it really blows up. Home Shield came in because I called them and I told them that that the plumber they sent to me said it was a manufacturer thing after he said Home Shield wouldn't pay it. He called me back six months later after saying they were working with Ferguson, a plumbing wholesaler, and said it would cost me $1,500 to replace my hot water heater. It was a scam and Home Shield is still using them. It was just horrible. I told Home Shield that their plumber was the guy that turned me off. That contractor gets Home Shield to not cover anything.

Cote’s Mechanical did a great job. I did a thermostat claim online and they came out the next day, which was fine. The guy was very knowledgeable and personable. He fixed the problem, answered the questions and everything’s worked. It was a good experience and I'm glad to have it done.

Updated on 12/02/2020: This is my second review about this company, but my problem didn't solved yet. I'm still with my icemaker broken more than 3 months. They sent another company to try solve the problem, but the company said me that AHS don't approve the service.

I called AHS on Oct, 19,2020 because my was machine will not filling with hot water. It starts hot then goes to cold. 2 days later Sears came out. They had to ordered parts. They said they couldn't come back to fix until Nov.12. I was not happy. My washer is less than 6 inches from my water heater. Then I called AHS back a couple of days later to let them know I had no hot water in the whole house, and they needed to send someone one to see what happened when they were working around the washer/ hot water heater. Said I would have to pay another service charge or they couldn't do anything because they had to send another company out because it was not the washer.

I have home warranty from American Home Shield and Antech Appliance has sent one person who was behaving very offensively. He start complaining that Microwave have Grease. He was abusive and using a lot of racial slur. I called 911 and person just run away. I called home warranty company American Home Shield and Antech Appliance both and both have yet come back.

Being by myself, I have nobody that I can call on and American Home Shield was available for me. They've sent someone out for my washer, my range, my toilets, and my pump in my pool. They've also sent someone out for my air conditioner a few times. It’s always been fast. I’ve had them for three years and I’ve had no problems with them at all. I’ve had a problem with the service from Sears that they used, but that wasn't their fault. Sears kept saying they could get the part for my washer, and they never could. As long as someone’s saying they can fix something, American Home Shield can’t do anything. They have to say, “It can’t be fixed,” and they’ll replace it. I was without a washer for six weeks and American Home Shield ended up replacing it.

I am a new client with AHS. They do good work and I love them. When the refrigerator wasn't getting cold, I called the number and told them what my problem was. They took my $75 and gave me the number and who they were giving my request for repairs to. The business that I was working with was closed on every other Saturday and on Sunday so I had to wait. It took probably about a week or so. But it was well worth the wait. They called me back and told me how to prepare the fridge for the repair guy so he could see what was going on. That was helpful.

The claim was handled really well. The two gentlemen that came in were real friendly. I was apparently having two issues on two separate toilets with the flapper not being checked. I had a high water bill that's why I called American Home Shield. They got that situated, fixed up a little bit and everything seems to be working normally. A home warranty is good to have. I did not know that the toilet could help run up my water bill to a very high place. But because I had a warranty, I was able to get it fixed and situate it at a relatively decent cost as well. The service in itself was amazing but I would love some sort of an itemized thing saying what work was done in the house. I had kinda called or emailed and I don't think anyone was able to get to me.

American Home Shield's contractor had to come out to our place a couple of times. They tried to replace a part but that fan was discontinued. So, they had to order a new fan and light fixture. They took care of my problem though and they were good. I was happy with them. Every time I call Home Shield, they always answer and they take care of my issues. They have a good timeframe for coming out. They give me a three or four-hour span of time and their contractor always makes it within those hours. It would be nice if the deductible was a little lower as 75 bucks is kinda high. 50 bucks would be a bit more reasonable.

I called Home Shield for a plumbing claim. It used to be that I call and it would be a very long one. It is one hour waiting for a person. But this time, it was just five minutes then some customer service picked it up. Then the contractor gave me an appointment. They came on time for that, fixed the problem, then left. The tech did a good job. He did the right thing.

American Home Shield is pretty fast and everything is getting better. I had American Home Shield before at two of my other homes and it worked out well. We loved it. Trying to get through on the phone is impossible but they seem to be able to get the job done via email rather quickly. I enjoyed the email portion about it. ASAP Plumbing did wonderfully. The guy wore a mask and everything was done correctly.

Once you get through on the line with American Home Shield, it's fairly easy to make a claim. I made one to rekey my doors and customer service was good. The technician that came up to provide the service went above and beyond. Everything's great. I have no concerns once I understood what was covered under the home warranty.

I would recommend American Home Shield. I've been talking about them to some of my coworkers. They are a lifesaver for me. It's very useful for stuff that I don't know how to fix. It's a really great thing to have especially if you don't have a man in the house where nobody can fix it for you. They also do a pretty good job in reaching out to whoever the contractor is. It won't take very long for them to tell me who is the company that’s gonna come and fix whatever I need to get fixed. Recently, I have a toilet that was not flushing properly. It’s clogged, but when you plunge it, it goes in. After a while, it’s clogged again. The second time the plumbing company came, they got a piece of metal inside. They were not messy. They made sure that no water would drip on the floor. They had a bucket where they put their snake in. They did a good job.