American Home Shield Reviews

American Home Shield is pretty good. I've stuck with them for about 20 years. Recently, Alchemist Pool Service replaced the filter top and they did well. But in Nevada during the summertime, you need air conditioner. When the air conditioner goes out on people's homes, American Home Shield needs to have people come out on the weekends. If you call me 9 o'clock in the morning and you say this product is out, I should be able to have somebody call you no later than three hours. The same also goes for the furnace during the winter. In those circumstances, there needs to be a more speedy response.

I've been with American Home Shield for a couple of years now. The only problem I have is I feel certain things, like electrical and plumbing, should have a 24-hour turnaround versus 60 hours. The other day when my hot water heater was going out, I did a claim and it took a two-day process. I wish that some things could be quicker than others. They have vendors that they use, but there are certain work orders that should be prioritized versus a two-day waiting period. Apart from that, I'm satisfied with everything else. The contractors have done a great job. They make sure they put their mask on, they had the stuff over their socks, and they were very professional. American Home Shield is always prompt and always on time. Customer service and accounting are awesome too. They are a good company. I recommend them to anybody.

Our freezer was not freezing and the refrigerator was not cooling to the proper temperatures. Everything was way warmer than it needed to be. I did a service request online and the American Home Shield website was great. It was easy to use and I was very pleased with it. Sears was assigned to me. They sent a notification and gave a date and a time window from 8:00 to 5:00. The day before, we got a narrower window of that day. A Sears representative then called in the morning and told us on the day a tech was coming. They were great and were very professional. We couldn't have been happier. They had ordered parts for our refrigerator. The parts came in. And on the last visit, the tech installed all the parts.

The hot water tank had corrosion around one of the valves in the front. American Home Shield was very understanding and had someone out very quickly. The tech from Standard Plumbing Sewer came in and went right to work. He said it needed replacement and he did the whole unit. It was raining and he was going in and out. He always wiped his feet at the door and was very clean. I was very satisfied with the promptness, politeness, and taking care of business. It was a very good experience.

With American Home Shield, I can get everything I need to be done for my home. It saved me money from buying individual warranties and things. Recently, Comfort Temp Heating & Cooling came for a pre-season check-up. The guy was thorough. He explained some things to my husband that we should be doing and so it all went well.

The technician contacted me within the time required. He finished a job in the area, called us, and said that he could be here in five minutes if we were ready for him. We asked him to come down. He was very pleasant to deal with and knowledgeable on the unit. He knew what the problem was before he went in there just by how it was acting. He had a few issues getting the right part but that wasn’t his fault and he kept us updated fully throughout the entire process. The second he had the parts, he was back out here and got it installed quickly. It was A plus service and I was happy with it. It was phenomenal. Everything has been great with American Home Shield. It’s perfect.

I had family members that had American Home Shield prior and they said it was a great service. I had it in Arizona, and then I have it here. It's one of the easiest and most user-friendly services I've had, and the job gets completed in a fast and easy amount of time. One time, I had All American Plumbing & Drain come out for our water heater. Our problem was that the pilot light was going out every two or three weeks consistently and there was an external PVC attachment on the top of the water heater that drained quite a bit of water into a large bucket. I've never seen that before.

I was told that someone from AA Twin would be here between 12:00 and 2:00 to redo the drywall. I had to call them at 1:50 and the guy told me that he had just received a call that the appointment was canceled. I told him it wasn't me and he put me on hold. He came back to say that he had the address confused and that he would be here by 3:15. Then, he called back and he said he had to go to Home Depot to get supplies. He ended up getting here at 4:00 and wasn't done until 8:00 o'clock that night. The job isn't finished yet but he cleaned up after himself.

I was going to submit my claim online but it stated that I didn't have a contract. I ended up calling. When I called the number that was listed, they told me to just go ahead and put in a work order over the phone, and going forward, I should be able to do it online. It was quick. Home Shield put the ticket in. Once they took my information down, they stated that I would have a technician come out the next day. Unfortunately, it was postponed. But it wasn't a long postponement. The technician came out two days later.

I just called and said that my heater won't heat. The representative hooked me up with somebody that afternoon. We had everything all set up. Affordable Heat and Air said it would be on that Thursday between 2:00 and 6:00. Then the guy couldn't be here at 2:00, so they called me and let me know that he would be running a little late and asked if that was okay. I said yes. Everything was A-OK, super job. American Home Shield is excellent. I called with the problem and it was fixed the next day and in a timely manner. My heat is working great.

When the guy came out and fixed the unit, it did end up getting cold. He did it quick and it worked perfect. But it's been getting hot lately so we tried putting on the air. It will make a noise but no air is coming out. I don't know if he did something to make the air not come out anymore.

The person that was sent by American Home Shield was professional. He did what he had to do and explained to me. He had his mask and gloves on, and he took his shoes off in the home. I had masks and gloves on, too. So far, so good. I feel pretty good about requesting for service, and I don't have to go try to find someone to do the job or pay too much.

The water was clogging up in my master bathroom. It wouldn’t flush and go down. If I'd run the shower, it’d back up in there, so there was something stopped in that pipe. I filed it on the internet. I put in what was going on, checked the boxes, and wrote a brief description. American Home Shield sent me over to John Hudgins Plumbing and they called me the next day and set up a time. The guy came over and got into the main line and snaked that out. It got a few roots and stuff and he went to that particular toilet and got something out of it. I was very impressed with his service and the effort he put into it to get it done. It was over and above. I've already had another issue and the guy came right out so he's dealing with that one job. The coverage is great and I've had to utilize it already. I'm really grateful that it's there.

When I went to turn the heater on the other day, it blew room temperature air. It wasn't heating anything. I let it attempt to heat for over a day and I tried to mess with the circuit breakers and do all the normal stuff. But it would never come on. So then I contacted American Home Shield because that's something that should have been taken care of when the AC unit was replaced back in October 2019. I was already on a military deployment at that time and so I was gone until July of this year. It turned out when the guys came out, that whoever installed the AC unit didn't wire the heater up correctly. It shorted out the thermostat as well. So they had to replace the thermostat. Two guys came out and they were super courteous and super helpful. They were great. I live alone and having American Home Shield is my sanity for owning a house.

We bought the house last March and our claims have been some minor issues. Our built-in microwave went out and so we had to have a new part put in. Then the heating mechanism on our dryer went out and they had to replace it. Also, the compressor on our air conditioner went out during the summer and they put a new compressor on it. This is the fourth time I’ve submitted a claim with American Home Shield. There was a relay switch on our air unit that burned out and so it was continually running. I tried to do the claim automated but my voice was too twangy for the automated system, so I ended up talking to somebody. But it went very smoothly. The contractor was great and I had no problems with him. He was very professional and got it done as quick as he could. It took about a week from the time they ordered the part to be able to put it in but he helped us understand what was going on. He got back and fixed it as soon as he got the part in.

My refrigerator wasn't cooling right and the freezer part was icing over because there was an ice maker in there that we didn't have hooked up. Good Guys Home Repair fixed the strip around the door 'cause it was off track. My wife said that the techs were very nice and polite. Everything has been working well since. However, AHS sent me an email saying that for $75, I could get my heating system checked out. I put in a request to have that done and they took $75 from my credit card.

The service was swift and the issue was resolved, so I'm happy. I had running and leaking toilets, and the contractor replaced the flapper and the bulb inside. He was great and everything's working fine now.

There'd been some problems with our new home with some electrical that needed to be worked on. The two electricians were great. Both of them were very diligent about making sure that they pick up after themselves. This latest guy, I had to vacuum anyway, so I told him I would clean up most of the debris. He was willing to do it, but I told him not to bother since it was my turn to do the vacuuming. As far as the claims process, you just have to follow the procedures that Home Shield has as far as what can be worked on and make sure that you meet their criteria before they'll work on some stuff. Home Shield is a good program and it's worth the money.

I had a business with American Home Shield then I canceled it and went to another company. I didn't like them so I came back to American Home Shield. Recently, a plumber fixed my thing on the bathroom. I'm very happy. He was a good man. He said I needed changing in the metal of the handle. I told him I called American Home Shield to fix my shower, not my handle. He went back to his truck and told me he got something. He put the metal in and now the shower's working fine. It was a great experience. I'm going to keep American Home Shield with me for many more years. I'm not very happy with them though because I haven't gotten the little pamphlet or book that they were supposed to send me. Also, I received a statement that I gotta pay 29.37 every month. I would like if it can be taken from my credit card every month instead of me sending a check with a stamp.

Our thermostat wasn't responding to changes. I called AHS and they gave me the name and number of their vendor. They placed a call and the tech was communicative. he showed up a bit early and explained what he was doing throughout the process. It turned out that there was a loose wire in the connection between the HVAC and something up in the attic. The rep's explanation was really helpful and that helps us be more clear about how we're working the thermostat. He was able to connect whatever wires were loose and everything has been going fine since then.

I had a light in my laundry room that when I turned it off, it didn't look like it turned off completely. My circuit breaker is always tripping every morning, guaranteed a part of the house is off. So I called MC Electric to come out and they inspected the light. They did a few things to it. But the circuit breaker box is still tripping. They did give some advice on the circuit breaker box. Unfortunately, American Home Shield does not cover circuit breaker trips. So the best thing about yesterday's visit was the verbal advice and that was okay. I have someone from Pacific Gas and Electric coming out today to give me more advice. But in this particular instance, the service was satisfactory.

Air Doctor came out three times for the heater. This is the third time it's not running. The renters have had to go to a hotel. Melody, Jason and I have been going back and forth trying to resolve the issue. The first time they came out, they replaced the igniter. The second time, they did something that had to do with overheating. It worked for a while and then it started to blow cold air. The third time they came out, they said it was the motherboard and that they had to order the part. It would take three to five days for the part to come in. Melody tried to find out what the part was so that she could expedite getting the part. She was willing to pay to have it overnighted because she has renters that are cold. But they would not give her any of that information. So it has not been a good experience.

The guy from South Placer Heating and Air did a good job and was polite. He made a couple of suggestions but nothing that was needed right away. I had a good experience with him.

The air conditioning had this pipe that connected in a T-shape with another pipe coming from one of our sinks and that was leaking. The contractors that AHS sent had to redo all the connection for that and that resolved the leak, but it had damaged some of the wood underneath the sink. But the serviceman got it all resolved quickly, so we were happy with the service. He was polite, very knowledgeable and observant of COVID precautions.

The contract says that American Home Shield would cover all these systems and when the providers come out, they could find an excuse why the issue was not a covered item. The last visit was as a result of the gas system being turned off. The air condition and heating is in the attic. There was work done in the neighborhood where the gas lines were changed out. The plumbers who turned off the gas lines in the attic with my AC unit apparently didn’t turn it back on. And so, that was the resolution to the problem.

The quality of work that the contractors did recently was excellent. This last transaction with AHS was great. But every other transaction I've had with AHS was horrific. I get transferred to India and I'm in this never-ending queue and circle of runaround. I end up feeling like they're just trying to wear me down so that I give up. It's also frustrating for me to not be able to communicate clearly and concisely, especially when I'm in a situation. Not being able to speak or to understand the agents is a frustrating thing. I had the worst situation. I live in Phoenix, Arizona and my AC went out in the summer. I have a child and pets. It was getting upwards of 105 degrees inside my house because it's 112 outside. They absolutely did not care and would not do anything to help, and it was a major struggle and fight with them. But this last transaction then was easy and enjoyable.

It was tough to reach Home Shield's customer service when we filed a claim for the freezer. But the contractor was out the next day after I called and they were fine.

I've had AHS for a long time and I've been very pleased with them. Recently, the air conditioner wasn't cooling and when I submitted a claim, I didn't have to wait. I called them on Friday and they had somebody out here by Monday. Then, the gentleman that came here figured out that it was the filter, so he took care of it. He was very good and very professional. He also came in with his mask and we wore our masks. I had a claim for the dryer as well. There was an issue with some chip and it wasn't getting hot. I was satisfied with the work done for that, too.

The dryer went out. I wasn't sure if it would be covered. I just went ahead and submitted a claim. A guy came out within five days, when the company had availability. When I submitted the claim, I put the dryer serial number, make and model, and the tech happened to have an extra heating coil and fixed it that day within an hour or so. He was very nice with me. He cleaned out my dryer and showed me other ways to pull the dryer out. He told me that I may want to clean it out like at least if not once a year, every other year. Using Home Shield was quick, easy, and to the point. I'm very satisfied.

When I had a claim for the washing machine, it was fixed on time and perfectly. Everything was good. AHS was good unitl now. I have a claim for our fridge and tried to communicate with the company. The tech was supposed to replace my fridge, but they don't answer. I don't know what happened, what they're going to do, or how they're going to replace it. I explained to them that I want to see how they're gonna replace it. Because all the appliances that I had purchased in my home is for the same color and brand to match my kitchen. They just sent me an email before that they were gonna replace the fridge. It's been almost two weeks and a half.

Friends and family suggested getting Home Shield. Recently, Peak Home Performance came out because my furnace was not working and it went great.

The guy who came out here the other day to do my furnace tune up was fantastic. His name is Julio and he was from Austin Heating and Air. He was wearing a mask which not everyone who comes to my door does. I really appreciate that he was following protocol. He showed up when he said he would which I didn't necessarily expect. He was very friendly. He talked with me about my heating system and how it had been performing. He asked me about any issues I might have been having with it. He went over some things with me. He did the tune up then talked with me about things that he recommended to help it last longer and things that I might wanna follow up with to improve my system. I had some questions and he took the time to answer them. It went really well.

I had two different claims to American Home Shield. The first one was to fix a broken shower head pipe and turn-valve knob to switch from shower mode to tub mode. Then, the second thing was a mainline clogged. I did the claims over the phone. I spent probably 11 hours of 24 on the phone with American Home Shield trying to get somebody out to my property. It was not a great experience for me. They could not get somebody out here and I went for five days without a working toilet, shower, laundry, dishwasher, anything water, plumbing-related. I have one bathroom.

The washing machine would not spin and I immediately reached out to Home Shield. I was given an expectation when the contractor would contact me and they met my expectation. When the Sears technician arrived, he knocked on the door and he had all the proper security, face masks, shoe booties, and everything in place. He explained to me who he was and I let him into the house to look over the machine. He determined that the motor underneath was fried and it was more expensive to fix than to replace because it was such an older model. We were given many choices for a replacement and it was overwhelming, but in a good way.

I needed a toilet flange repair. I ordered the service through online. I paid my service fee and after that, the contractor came and they resolved it. The online service was good. But sometimes, for water leakage, it would be good if someone can come immediately. In my case, they told me that they would come only after 15 hours. But apart from that, everything was okay. The contractor was good. I gave him the clue and after that, he was able to identify the problem. The interactions were good. After the flange repair, my toilet was rocking a bit. So I had to call him again. Then he came back and he fixed the toilet. So far, it is working fine. I have been using American Home Shield for the past two years. It does great things to me. So far, it's a good experience.

I've used AHS twice and my experience had been wonderful. Everybody that they sent out has helped and solved the problems immediately. It is the greatest thing and I'm sorry I didn't have it sooner. But when call they over the phone, you have to wait for at least a half hour to talk to somebody to submit a claim and that's a pain in the neck. For the last claim I made, I did it online and I got an immediate response. They contacted somebody and within the next day, the guy was here. So, submitting claims online is much easier.

My dryer was squeaking. I submitted a claim online with AHS and it was super easy. I'm glad I have the service. The experience with the tech was also great.

The furnace needed to have the control board replaced so that it would function. Submitting a claim to American Home Shield was good. I did it all online. I was notified within 10 minutes or so of my submitting my request with the name and phone number of the contractor. The contractor called me and we set up an appointment for the next day. The gentleman came out. Luckily, he had the part needed on the truck, so he was able to fix the problem on the one and only visit he made. I was a happy camper. It was a really nice experience. The gentleman was very competent and very polite, and I'll use them again.

Everything has been good with American Home Shield. I submitted two claims and they charged me for both and just one of the service providers showed up. The other one hasn't even contacted me. Still, the tech they sent for the rekey I requested was very professional. He replaced my locks and the new ones are working well.

I've had American Home Shield on and off since 1986. My son and other son have used a couple of other home warranty companies and keep coming back to American Home Shield too because the others just don't work as well. American Home Shield is very smooth and they follow up, and I like that. I've had the dryer repaired twice in less than a year under the original warranty. When the original warranty ran out and it still wasn't fixed, they wouldn't come out again, so I called American Home Shield and they sent Ace. They were on time, they wore masks, and they put covers on their feet. The guy figured it out and he was in and out in a reasonable amount of time.

My microwave stopped. It was a little hard to understand the rep I spoke to. I called them on a Friday and the contractor showed up on Monday. He did a check and said that he had to call Home Shield to let them know what the problem was. AHS determined that my microwave needed to be replaced. I'm just waiting for the new one to arrive.

My sink was leaking, and my garbage disposal stopped working. It was working, not working, working, not working, that type of thing. I called, put the claim in. The guy from First American Plumbing came and he was quick. He just came in, looked at it to see if he could fix it, and said, "We need to replace this. “ And then he fixed it and did what he had to do, in record time. And that was it. Everything seems to be working fine. I can use my sink now, because before I couldn't. It was very inconvenient to not be able to use it. I was thinking I could get it fixed without having to put a claim in, but I couldn't deal with it anymore. I called somebody else outside Home Shield and they would charge $450 for it. So, I was happy.

I've been very happy with Home Shield. Today is the second time I've used it. It's come in handy now since the holidays are coming around. My garbage disposal and microwave stopped working in the same week. The techs have been very professional. They've made sure that they called before they arrived to make sure they gave an ETA. It is nice to have them be prompt and on time so the dog is not locked up excessively.

This is the second time I've used Home Shield. The first company that they sent out to my house was not professional and I let them know that. They refused to do the work for many reasons, but Home Shield was very good about getting another company out here right away. Whenever I called, they were able to help me with my questions.

American Home Shield was helpful as much as they could be. The technician came out to do the heater checkup but I couldn't get it narrowed down if he was going to come in the morning or in the evening. They said he'd call 30 minutes before he'd come which he did but he did not give us the time frame. So, I asked my husband if he would take off the whole day and that was what happened. We missed a day’s work to get it done. But everything went well after he got here. My husband did mention that he had to ask him to put a mask on. He said he didn’t have one so my husband let him borrow his and he didn’t have any qualms about doing it.

There was a valve leakage in the bathroom and there was a small valve leakage in another bathroom. The first contractor who came out did not do a good job. He actually did not do anything. He just looked and he said that he needed some pressure valve to be inserted. He wanted me to install PRV so the problem could go away and it would cost $650. I was not agreed with that. I called again to American Home Shield and told them that the contractor they sent out did not fix anything. So, I asked them to send another contractor. The second contractor was Lockhart Plumbing and they were wonderful. They came out and they knew the problem. They fixed it within an hour. The guy fixed it properly and in a very nice manner. Overall, American Home Shield is doing a good job.

The AHS reps are professional and it is extremely easy to submit claims. I do it online. I log on to my account, and then I request the service. The claim where ATR Heating and Cooling came out was perfect. The guy came in, did what he had to do, and fixed everything that needed to be fixed. He was very professional. On different request though, I had a problem with one of the companies that AHS recommended me to. I didn't like that, but I don't think it's on them.

We have a management company that oversees my rental property, so they reach out on behalf of us. Recently, the property was having issues with some of the toilets acting like they were clogged up. Somebody came out and said that they had to snake them, but they couldn't snake them from there. They had to go up through the roof and clean that line out. It didn't happen though. We had to reach out to somebody else to come out and do it. It's a personal friend that has a plumbing business, and he was jammed up, so he was gonna try to get out there this week.

When we turn our outside faucet off all the way, it would still be running. That was an issue that needed to be resolved timely but the company that American Home Shield assigned me at first, gave a four-day timeframe before they could come. So I had to call American Home Shield back and then get it advanced. We had SWAT Plumbing come out and everything was professional. They replaced the faucet. So it’s turning off the way it's supposed to. The guy also said that when we would turn the faucet off outside, it would run a little bit before it would go off. He also told us not to overdo it or torque it. Overall, American Home Shield is a good company and they've covered our issues.

Our oven wouldn’t ignite. It wouldn’t get hot. It's a really old oven. The contractor came out to fix it. It is warming up, but it takes a while for it to get to the temperature. Also, it's still letting off a gas smell. The guy that came out seemed pretty okay. But the people who came out for the air conditioner sucked. They had to keep coming back. They weren't fixing it right. We had to call to ask for them to come back to do it. It was inconvenient to us. When we’ve had to make a claim with somebody to come out, AHS normally sends them out like a week or so later. But sometimes, we need somebody to come right on out, like for the air conditioner. It was burning up hot and we couldn't wait a week.

I would recommend American Home Shield. I've had excellent experiences with them in the last five years or so. However, the recent experience was unusual and probably the second kind of dissatisfying work order I've ever had with them in all my years. The toilets weren't flushing well and the guy had to roto-rooter them. He also replaced something in the tank in order to let more water in. I was satisfied with the work completed but I was dissatisfied because I did not get any type of receipt or a letter telling me what was done and the price. It's a rental property and I need to keep track of things like that. I called about a half a dozen times to AM PM for the number, and every single time, I just got a recording and I couldn't leave a message. There's no way I can get in contact with them and I tried all week. I don't want to conduct business with them ever again.

My dishwasher stopped working completely and the reps over the phone at AHS were very pleasant. They immediately put me in contact with Robson Appliances and then the service guy came out here to fix the dishwasher. He was very professional and he was wearing a mask. The dishwasher has been doing well since the repair. The only thing that bothered me with AHS was that I had two repair calls last year and they raised my rate. Other than that, the service itself is excellent. I'm glad I have it and I would definitely recommend it.

I had no air conditioning during the hottest time of California's period. I called American Home Shield and they scheduled AC Man to come out. The tech came out, diagnosed the issue, and submitted the paperwork to American Home Shield. Within a day, AC Man came back out with the motor, the blower and everything that was needed to do the repairs. When I submit a claim online, it takes me about three minutes to do before they scheduled someone to come out and have a look at the issue. But American Home Shield should change the 30 day wait period from the time you sign up till the time you can make your first claim.

My unit would light up but it will go out. The fire didn't go all the way across to where the fire goes. The main one was clogged. I made a claim and the process was really cool because I could do it on my phone or I could do it on my computer. That was the second time the service company had to come out. For the second time, I called J&J Mechanical directly and the rep there told me that I had to go back through the process and get another ticket. I didn't know because that was my first time doing it. I went back online and told American Home Shield what the issue was and they issued a ticket back to J&J Mechanical. The rep called me back within 30 minutes. She said she got the ticket and set up with somebody to come out. They came and took care of everything. The tech cleaned out the clogged part. Once that was done, I've had heat ever since. It's been great for me.

My daughter has Home Shield and she had been trying to get me to do it. So, I just went on and, eventually, since I have a tenant that runs an air condition all day, so I said it's best to have it. I don't use mine that often. But better to have somebody to come out and spend a little monthly something and then get it done if you have to have a replacement done for a minor amount of money.

I had a stopped drainage, and American Home Shield sent Leak Finders out. They were remarkable, so I didn’t have a problem. They were professional, and they did what needed to be done.

Those guys with KG Appliance Repair are good. They know what they're doing. They're going on by the rules. They give you the right feedback or what needs to be done and try to work as much as they can with you. The fridge was already broken so there was nothing they could fix ‘cause the model’s really old. So far, with Home Shield, they haven't really resolved anything. We're now waiting and it's been two weeks without a fridge. We don't have anything so we're buying day by day. I'm not too happy. They should be able to at least give you the right information so you can make the right move for your family. I have little ones. I have a three-year-old daughter and I have a five-year-old. You can’t even have milk in the house because you don't have another fridge either. You're on your own and that's exactly the same thing that happened when my AC went off.

My daughter tried to submit a claim online for me but we ran into a block somewhere. It was wanting to put my credit card in, and I just got hacked big time, so I didn't want to put my credit card in. So I called them. The technician was great. He was very nice and respectful. There was actually nothing wrong with my washer. He said that I was just overdoing it. We picked it up and set it down and he looked at all the springs and everything was fine. He made two trips. He had to order the starter and then put it in. Everything has been good since they've come out.

With my last experience, the guy was very knowledgeable, helpful and informative, so I appreciate that. There was a leak under our sink and he did a good job. This was perfect and it's still working great. If there's ever any issues with that type of thing, I would love to have him back.

One of the things that I like about American Home Shield is they cover quite a bit. They cover the major things that you need in your house and that you use on a daily basis. They cover plumbing, electric and all major appliance. They fixed my oven twice. The third time, I didn't want it fixed, I wanted to replace it. They gave me a check for 290 something dollars, whatever it cost to get it fixed, and I put that towards a new oven. They repaired my refrigerator twice. I did get a washer out of them comparable to what I had so they had paid off.

I had a plumbing issue and Discount Contractors came out. They were great. Everything was fixed. I really liked them.

My heating unit wasn't working and the gentleman from Piedmont came. He appeared to resolve the issue and he did it quickly. American Home Shield's claims process is pretty simple. But I haven't been 100% comfortable with some of the people that have come out. One time, I've had one of the people to come out and say, "You know what? I can clean your whole system for $90 if you just give the cash to me. And that way, you don't have to charge it to your account." American Home Shield could do better vetting with the companies. I had two companies that came out just to do my air conditioner this summer. The first one said I had to have all this done. I didn't trust it. The other guy came out and said there was nothing wrong.

American Home Shield’s website was very user-friendly and easy to follow-up when I did the claim online for my refrigerator and my oven. I was told to contact the contractor if I didn't hear from them in 24 hours. The contractor called me when he was on his way and gave me an estimate of how long it would take for him to get here. He was here on time. He was professional, friendly and good. He told me exactly what was wrong and exactly what it would take to fix it. He needed to order a part so, they did and I had it within a week. I’m very satisfied. AHS did what they said they were gonna do. I know what I’m paying for, I understand what I’m paying for and I got what I paid for.

The claims process is simple. I just went online and hit "Request". In a matter of minutes, I received a text when somebody was coming out. The technician from True Air Solutions was very professional. He came for my AC unit and he was good. On the other hand, I thought American Home Shield was just gonna replace my microwave, but the tech said if they could fix it, they'll order the parts. There are two parts that they don't make anymore, so he said it had to go to a research team and they'd try to find the part. He said it might take a while. If they couldn't find the part, he would have to put in the paperwork and then it was up to Home Shield to approve replacing it or not.

Rob's Appliance Service was sent out for our refrigerator. The guy was great. Everything went well.

The control panel had an issue. There was a shortage. Heritage Air & Heat was quick and told me exactly what was wrong. They had to order the part and they were out the next day to fix the problem. That was the best service. American Home Shield has been definitely beneficial. I would recommend it.

I was here for the washing machine guy. He came by, then fixed it quick. He was nice. Kept his mask on. I know he was good. He showed my wife what she did wrong. I tell others they got a reasonably older home and they got some reasonably new appliances, and they need to protect them and Home Shield is who they go with. It's one of those things where it has definitely saved us money in the long run.

Reaching out to AHS was kinda confusing and a lot of phone calls. But they helped me so I'm gonna keep going. I had Moore Plumbing & Heating out and they replaced the igniter. Then, I ordered the October pre-examination of the furnace. I've had their tech before when my furnace went out on me. He came out, fixed it, and he did good work.

The man from HVAC Solutions was real nice, but the heater wouldn’t stay lit, and it was cold. We just got us some heaters but it’s cold. We've been waiting two weeks and we haven’t heard nothing from American Home Shield. I haven't had no trouble with them till the heater. They fixed my refrigerator. They sent somebody out many times for the refrigerator. I bought a brand new refrigerator when I retired in 2015. But every time you turn around, the ice maker kept going out. They gave me another one but it was still going out. But they always fixed it. So I was shocked this time with the heater. They wanted the money, and I paid them the money. They didn’t hesitate when they got their money. But they could have called me. All they have to do was let me know something and don't leave me hanging.

I would totally recommend American Home Shield to everybody. I love them. I love what they stand for. I love what they do for their customers. However, they should get vendors that are gonna be more forthcoming. The vendor they sent out was not transparent with me. He wouldn't do the work on my unit unless he did the upgrade work which is forcing me to use him to do a gas upgrade that I can do myself. He didn't wanna tell me what was costing $1,440 for upgrades when all I needed done was the unit replaced. He didn’t even wanna tell me on the phone when I called him. He was rude and was being dishonest. He's a dirty contractor and I don't have a room in my life for dirty contractors.

American Home Shield is a good assurance to have for a first time homeowner. A couple of weeks ago, my heater wasn't turning on. I went to Americanhomeshield.com and I did a request online. The contractor told me what was wrong and fixed it. He's very polite. My heater had one other issue, and he came back out two days later and fixed that too. Now it's working fine. I also had a plumber come out on my third week in the house and he was very polite as well. Both contractors were awesome.

I've been very satisfied with American Home Shield. They're quick to respond to my inquiries. I don't ever feel like I've waited more than a few hours before someone at least acknowledges that I've sent in a request. I've also had good contractors who are very professional and willing to go the extra mile. I only had one that they weren't able to resolve my issue, but the guy was very quick to tell me before he left because he could not find the root of the problem. He told me that if the problem presented itself again within 60 days, they would come out for free. No one else has shared that with me.

My situation was resolved after a couple of extra visits by AHS's contractor. American Home Shield throws out bids and who ever comes back as the least expensive contractor is the one that is picked. AHS should pull a little more quality. Still, I would recommend AHS. The service is good enough. In the end, the work gets done and for 75 bucks every time they come out. I don't have to call them out a year later for the same issue.

I needed a rekey and the first call I received from AHS was from a very helpful rep. She was an excellent person and she gave me a number to call directly because I didn’t want to pay the $75 over the phone. Then, I called somebody else and that person, instead of saying six rekeys, told me three. But I told him that I already talked to someone there and she told me six. They were only rekeying. They told me they were gonna change the locks because I didn't know they were just gonna do keys. So, they told me no, they're gonna change our locks, whatever we wanna change. They didn't tell me just the outside door. He went to investigate, then he came back and said that I was correct. But when I met the guy from Pop-A-Lock, he was very helpful. He provided excellent service and I was very happy with them.

The suppliers that American Home Shield is using take too long to get out here. It's not usually the next day or so. It's sometimes four or five, six days. Then they have to order a part, that's another five days, and they have to schedule, come out and do it. We're not happy with the two suppliers that were supplied. The Runyon put in a new icemaker last Monday or Tuesday and it didn't work. We scheduled to come out Saturday afternoon, so it's another five days. We're not happy with that. If that doesn't work, they'll have to order another new one. So, we're still not making ice.

My experience with AHS has been really well. My only difficulty is being able to reach them via phone. I'm in the middle of trying to reach them now and I was on hold for over an hour yesterday. We had washer and dryer issues recently and the tech that came out did very well. He knew what he was talking about. He was very professional. Everything was good.

I had issue with microwave so placed in complaint and was promised to receive a call within 24 hrs from technician to investigate the issue and service. 24 hrs gone no response so dialed in again then was asked for another 24 hrs and again no response. Finally after several attempts I was told the technician will visit in 4 days. But none showed up and then I was told to have the different contractor assigned to service it. This time they showed up and found some parts needs to be replaced and the parts were ordered and again waited for more than a week to get the parts delivered to the contractor but luck was not at my side and they found the parts will not work and microwave needs to be replaced and I shall be getting a call from AHS on the next steps. But they closed the request without any resolution and never bothered to call and provide an update.

I would give a zero rating if I could. We had an emergency plumbing issue on a Thursday night. They could not find a contractor to come out until Monday to resolve an emergency. I called two additional times trying to get them their contractors to resolve this emergency. We are left to pay on our own to get this fixed. Having to wait five days is unacceptable! Their contractors don't work on weekends. I will never recommend this company and will go back to Fidelity who has contractors who come out for emergencies. Don't waste your money.

A-US Air Conditioning of Texas and Beaumont came out recently for the heating tune-up job. The tech pointed out some stuff to me that might need some attention that wasn't under his scope that he recommended, which was good because it would probably save me another visit down the road. It was an overall good experience.

I had my claim for a heater submitted back in September the 3rd. A contractor came to check it out, but it hasn't got repaired yet. I've been calling about it every day. They didn't get back to me. I called them. It's a back-and-forth situation thing. They sent one person out. They said some stuff that wasn't true like it was a current condition. I said, “No, it wasn't. It’s the first time it happened. And once it happened, I called.” Plus the gentleman was saying that water was leaking down on our thing that caused it, and it could be a fire hazard. That's not true.

My last claim was for an outdated piece of pipe in the bathtub that had to be cut. The plumber said that they don't use that type of pipe anymore so he would have to cut it off, put a PVC pipe and reroute it. It took him a couple of minutes to do the job. I had to pay most of the cost to get the job done as AHS said it wasn't covered. This was the first time I've had them say that. I've been with AHS a while and what they do is really good. The contractors they've used have been good people. I recommend them.

We were wondering if our wine refrigerator was under warranty. We had some kind of electrical storm and the power surge broke it. It blew up and when we checked, it wasn't covered under the warranty. We weren't happy with that and we still have problems with it.

I called a representative on the phone and told them that the fan on my heating unit was making an unusual noise. They advised me that Greenway was gonna come out and check it for me. The gentleman came out and he said that there was a problem with the motor, but he also found some other problems. He said there were too many things wrong with it that it would be to my advantage to replace the whole unit rather than replace just the motor. I replaced it and everything seems to be working perfectly right now. I've been real happy with American Home Shield, so far.

Gibson Air Conditioning came out and they very good. By morning, the tech was already here at 7:00. He called and said, “I’m 15 minutes away.” The issue was an electrical part and a battery. He waited long enough to see if everything was running right. He realized it was this little battery. He was very efficient. Everything was good. In fact, I told him I would call and never did. I feel good about American Home Shield. I've been very disappointed when I used to pick people on my own. So, that’s been the difference. They've taken advantage of me. I don't feel like this has happened in this situation at all since I've been with the system.

I put in a claim for the microwave, and stove, and washer. The techs came in and looked at the appliances. They waited for all the parts and then they came back when the parts came in. Everything that they've completed are working good.

Something got cut on my air conditioning unit. AHS sent us a text message the day after we filed the claim online and told us who was assigned to it. Then, the contractor contacted me and scheduled the time to come out. They came out in two days, had to wait on a part, and came back a couple of days later. The unit's been working well since they repaired it.

The locksmith who rekeyed our home was great. He asked about wearing a mask and was willing and able to work around my pet. American Home Shield came as described and was an easy process. It’s a stellar offer and people should go for it.

I'm a Real Estate agent. I do a lot of business with Old Republic and Fidelity. However, I just moved and knew, from word-of-mouth, that American Home Shield would do a little bit better in coverage. I figured I would try i, and it seems to be working out okay so far. I am impressed with the service I've been getting from them. So far, so good. I had a claim on my freezer and it is now working completely, and so, I'm happy. The tech from GE Appliances was very knowledgeable. He knew what he was talking about. The process of doing a claim was easy. I just called in, and the response time was fairly good too. The only response time that took a little bit longer was when I had my spa looked at. Unfortunately, the spa guy was on vacation, but he made up for it. He was definitely very helpful. He was great.

There was a clog in the basement and my tenant called it in. I didn't see the work, but the tenant seems okay with the work that was done. American Home Shield works for us.

I've had to submit a claim in the past and it was so pretty simple and easy. Go online, submit it and somebody calls within 24 hours. Everything's always been fine with the contractors. This last time when my furnace went out, the tech happened to be a gentleman that I went to high school with and hadn't seen him in 23 years. So it was kind of an interesting experience. It was cool. We used to be good friends. Everything's working fine since the visit.

Our freezer was not working properly and we didn't know why. The ice maker wasn't working either. Someone with Appliance Care came and repaired the freezer but the freezer and ice maker are not attached. My refrigerator has French doors with the freezer on the bottom. The tech replaced a black piece that was causing a clog. He then said the ice maker was broken and he ordered a new one. About a day after he left, my husband and I thought we heard ice. The tech said he would call when the ice maker came in. I thought, “Let's just make sure it's working by the time he gets here.” When tech called, I told him that the ice maker was working. My fear, though, is it's gonna stop working on day 31 after the tech had been here. He told us that if the ice maker stops working, we were to let him know and they would take care of it. I saved his number on my phone so that I could reach out to him. Thankfully, the ice maker is still working.

We liked the technician. He's a great, competent guy, so we're satisfied. He worked on our Whirlpool refrigerator before, but there was some moisture on the bottom door in the last few days, so we had a follow-up on it. American Home Shield has been efficient. The people on the receiving end of our claims do a good job with assigning someone to come take a look at the problem and they get people to the home in a good time. With the COVID, their responses are good.

American Home Shield is worth it. I've been satisfied with them so far and with home warranty companies, that's a huge thing. I had two toilets that were giving me some trouble and a leaky faucet in the bathtub. Drain Go came out and they were really good. They showed up at the earlier part of the timeframe they gave which made me happy. They were efficient. They came with two guys. One took care of one bathroom and the other took care of the other one. They fixed both things and were out within an hour. I was able to put all of the stuff on one claim ‘cause it was all plumbing related. I had a company before where I would have to just pick one thing then call and tell them even though it was maybe two things.

American Home Shield was quick about this particular service because it was a water problem and water was spilling all over the house. All American got back to me really fast. The plumbing issue happened at 9:00 and by the time I called my warranty company, it was about 9:30. Then the plumber arrived at 2 o'clock in the afternoon. So, they came out really expeditiously. The guy did a really good job and he was quick about it. He had a mask on and we social-distanced as much as we could while discussing the issue. I was very pleased all-around.

I have my American Home Shield service contract so that if I need service, I can call them and they would solve my problems. If I have to pay extra for a service like for when my claim is not covered, I would pay. However, if I call them and they tell me "We cannot help you", then I don't need AHS. I explained that to the lady rep who took my phone call. While it was easy to make the call, AHS never sent a contractor. So, I called an independent contractor to solve my problem and canceled my contract with AHS.

I will definitely recommend American Home Shield. So far, so good. I had a couple of encounters like sump pump and furnace. With the sump pump, I got it replaced with a new one. I'm happy for that. With the furnace, there was nothing to be fixed, except to make sure everything it is working in order. For the sump pump, I did the claim in mid-October, and it was raining. I wanted the service to be much quicker, but it did not. It was taking like the normal cycle. I have informed that to them because it was fixed on Saturday. There was a weather forecast on Saturday that it would be raining in the late afternoon. The tech came in earlier than that late afternoon and he fixed it. But there was a delay between American Home Shield's approval and the agents taking into action. When something is urgent, it makes you feel good when it's responded in an exceptionally shorter period of time.

One of our air conditioning units stopped working. It was an electrical problem in the unit up in the attic. We had kind of a short timeline because we needed to get it fixed as we were selling the house. So we called American Home Shield back and kinda explained that to them to see if they could expedite, and they did. They called the All Pro people who called us within 30 minutes. They were out here within an hour. By the next morning, they had the part, installed it, and it was working. So they were very good. We're pretty happy with American Home Shield. Getting a home warranty is a good idea, especially with HVAC systems and other appliances that could be very expensive. We relatively don't pay that much. We have a lot to lose if some of these things went out.

We had a stoppage and the repair guy from Shields came out last Friday and thought he fixed it. Then, by Saturday, it was still the same problem. We called on Monday and he didn't come back until Wednesday. He said there was still a blockage and he thought he got it. But he didn't get the problem resolved. He wasn't here very long either each time. I didn't call American Home Shield this time. I just called Johnson's Plumbing and they're out here fixing it. AHS needs to evaluate better. We had a younger guy. Maybe there's an older gentleman who's with the company that would have more experience.

The contractor came to rekey and they were great. They resolved in an hour and 15 minutes. That was the first time I had to call somebody out and American Home Shield was very professional. They provided timely response.

My recent claim to American Home Shield was for my garage and for my refrigerator that went out. The refrigerator would not make ice. Then when the technician came out, he figured out that it was the ice maker that was broken. So, it was replaced. The garage's tension spring was broken and the garage was not opening or closing. They replaced that too and it's fixed. The technicians were very professional and were on time when they showed up. Everything is working great now. American Home Shield is a pretty good company. Every time I have issues, their response is pretty quick.

I would recommend American Home Shield. I always call if I have a claim and I've had no problems. Although I did not have a decent experience on all calls, the call for the leak under the house was decent. The contractor got there when they said they're gonna get there and they did what they said they were gonna do. It was good. They called me, texted me, and kept me abreast of what was going on as well. They found a very difficult leak under a slab. They had to go into the floor and jolt the concrete up. Once they did that, they fixed the pipe and then they patched the hole up with concrete.

The display was not working for my oven. So, when I had put the claim saying that the display is not working, Brandon from SNS Appliance Repair tried to put in a request for a replacement of the part, and there was no part available. I got an email from American Home Shield saying that they would replace the oven for me. I was given a link to select the oven, and I did. Then, they said Mr. Appliance would be installing it, and there was some other company who would deliver it. They delivered it, then Mr. Appliance came and installed it. They were really good and very professional. They came, they cleaned up and did pretty good work. American Home Shield has been great. My only concern is that they don't allow doing it electronically. I had to be on the phone for three and a half hours, which is something I don't understand how on earth anybody has that time. Other than that, once I get somebody on the phone, everything is really great.

My HVAC wasn't working. The installers couldn't get it running. They said that a technician would come and get it going. The technician that worked for the company, A-US, showed up and that poor guy had to come out at 7 o'clock at night and spent time rewiring a thermostat ‘cause it was messed up and then he had to leave. He came back today to finish up and basically finish the installation. So far so good. It's kicking out cold air. I had to pay a little bit of extra because it wasn't covered. But that's to be expected. I assume Home Shield’s good. It's serving its purpose.

If you're not an expert in all phases of all your appliances and everything having to do with the house, then you're sort of susceptible to being oversold and American Home Shield keeps the lid on unscrupulous contractors. Submitting a claim goes real smooth and sometimes, it's a day or two or even longer before somebody shows up to work on a claim so it could be more prompt. But this last repair I had was taken care of the same day.

There was a stoppage in a shower and a bathtub. I alerted AHS online and their website was fine. Then, the contractor called me within 24 hours and the repair put the appliances back in working order. All in all, the warranty has an average value.

American Home Shield's website was nice and submitting my claim was easy to do. I was able to pay my deductible online and they immediately had someone come out. I was told which contractor was going to come out and that the contractor would contact me before coming. Myers Comfort Specialist of Montgomery contacted me. They came and did preventative maintenance screening for us and the tech was really informative. He wore his protective mask the entire time he was doing the work. He did checks, gave me an invoice and he was gone. American Home Shield has been very fast and efficient in taking care of my needs. Prior to having my water heater checked, I had a leak in my water heater. Again, I did the online process for that and immediately AHS had someone provide service and do what I needed to be done.

My hot water heater was leaking and I got water all on my floor. Home Shield was very helpful and somebody was out very soon. The tech was very nice and very concerned. He treated us like we were his kinfolk and was explanatory. He couldn't diagnose the problem and he told me he couldn't see where the water was coming, but the tray was full of water. He told me they sucked it all up with the vac and to call him in the morning and let him know if it's full again. We cut the water off for a short period of time and in the morning, it was full again and running in my room. The tech said it was leaking somewhere in the bottom and we needed to get it replaced. They said they had to order it and I had to keep my water heater off. It was done within five days, at least.

I was with one of the competitors and they kept giving me these repair people that would show up in a hooptie and weren't very professional. American Home Shield had a better rate. It's also peace of mind for me too. It's simple to submit a claim. It's just online. I just have to remember my password to get in and that's the hardest part of the whole process. But I have a password book.

American Home Shield sent Coaches HVAC out for a pre-season check-up. The guy was awesome. Everything was smooth and in very good order.

My dishwasher was not draining, and I called American Home Shield because this time, they didn’t give a list of potential service providers they could send out. There were some service calls that I made where they did that. I've had two experiences previous to this where the contractors were not very good. They tried to be helpful, but they didn't end up being very effective. I had to live with the problem resolution. I'm tired. So this time, I decided to hit it off before we ever got started. I did some checking on the service of both the contractor that was initially offered and the other one that was offered when I called back. They had a 1 and 1.8 from the Better Business Bureau. I wouldn’t accept either of those, so I called back to the home warranty company.

Our electricity was out in half the house. We called American Home Shield and they sent someone out. He explained everything very clearly. He was very polite, he introduced himself and he was wearing a mask. The repair was quick. It did not take longer than expected. We also had a problem with our pool pump, and they were able to send someone out, and it was taken care of in record time. We were surprised. They're very polite, and they help us a lot. Our experience has been very favorable. We've encouraged people to get American Home Shield.

We had a blockage issue with the sewer system. The vendors that came out did a great job addressing the issue. It was late on a Friday and it was not an ideal time. But I'm very pleased with their service. One thing with AHS is if I get a sewage issue, I still get to wait till the next day. So, if there's a bad sewage backup, I'm still stuck for a little bit. But overall, it's easy to submit the claim.

I'm having a lot of problems with my refrigerator and I'm not understanding that. The refrigerator is 12 years old and every time someone comes and fixes it, something else would break, then another, then another. Technicians would re-patch the refrigerator up. I've been with American Home Shield for 12 years ever since I moved to my house. I don't even know why they didn't go ahead and give me a new refrigerator. But they have their own way of doing things. Otherwise, American Home Shield is okay. They sent out GM Appliance recently and they were excellent. They have great people that I'm working with.

Make sure you know what you're getting when signing up with AHS. They're good in some areas, but I ran in into stuff that they didn't want to cover. Recently, they sent out A-US Air Conditioning of Texas and they started the pilot light on the heater. They also checked the air conditioner. They didn't tell me what they were doing while they were doing it but it was a very quick thing. I've also got one claim that I'm still working on. It has to do with the water portion in my master bedroom and I had the claim since July. Then last week, the techs finally came in and I paid $1,500 dollars to replace some piping that American Shield wouldn't cover. It's not complete yet but it is not a problem.

My most recent claim to American Home Shield is for the repair of my heater, and I'm still waiting on the refrigerator to be repaired. The refrigerator has been an ongoing project and it's taking forever. I am not happy about that because I don't have a refrigerator right now. This is weeks. The part came in last week, and the company that's doing it could not send their guy to my house until tomorrow from last week. So, when I first contracted with American Home Shield, I didn't realize that if I do have a problem, it's gonna take them possibly weeks to even get someone out and get a part. They're trying to tell me it's because of COVID, but it's taking forever.

A couple of years ago, we signed up for American Home Shield. Right then, a lot of companies were doing their advertising. I was watching the commercials and I was looking at what everybody was saying. I made the decision that I wanted to go with American Home Shield. I'm quite pleased with their service. I'm satisfied with the timing. There are no unexpected delays. They try to get a technician in within days and the technicians are knowledgeable. The only thing is American Home Shield should lower their price. That would be nice. But I know the company needs to make a profit because that’s what they’re in business for.

I did the claim online to American Home Shield and they promptly sent it over to the local plumber. There were a couple of plumbing issues. On one of them, it was within 24 hours when the plumber came out and another time, it was probably a couple of days. The contractors were great. We’ve been using AHS for four and a half years and each year, we put in about three claims. Everything was resolved in a satisfactory way.

I called to submit a claim for my gas burner and it was all automated. The contractor that was sent out was great. He was the one that fixed my AC too. American Home Shield has been good. I canceled it once, because I thought that I had figured it out. And then I redid it. The automation said I’d get a refund and so I was able to even cancel it on the automation. That was kinda handy instead of having to navigate through a website.

Home Shield has been very helpful. I had a problem before and I called. Within a matter of minutes, I had someone on the telephone and then I had the service people come out immediately. It's going well with Home Shield. We have SerClean coming out. They're drying the walls and the floor up and it's working well. It's just driving me crazy because my house is torn up. But they're very knowledgeable. They know what they're doing and they're dedicated to their job.

I hired somebody to clean my air ducts and when they were done doing the cleaning, the techs said that I needed my crawlspace and air ducts repaired. They then quoted me a huge amount of money. I called American Home Shield and they sent out Accent Heating and Air. The tech who came was professional and knowledgeable. I didn't feel like he was trying to make a buck. He cleaned things out and said he didn't find anything wrong which saved me and AHS a bunch of money. I was happy with his service. This is has been the second time I had American Home Shield. Previously, I had it when I was with the marines in Iraq and my wife had to use the warranty. She had a great experience getting our furnace replaced. Their warranty is expensive but I'd recommend it as it provides good peace of mind especially for people who don't wanna incur major expenses.

Every time one of my friends gets a house or even just does something with their house, I say, "Go to American Home Shield and start paying for a home warranty. They'll definitely help you." I also advise people to make sure that the warranty is gonna cover all the appliances that they want it to. In the very beginning, we made a mistake. We didn't have something covered, but then we fixed it and upgraded our plan to cover everything. If anything ever breaks, we don't have to worry about replacing it. We can just put in a ticket.

When the air conditioning was going on, it constantly ran and it had like a puff sound to it. It just constantly ran and ran, and it did that for about two and a half days. That was when I submitted the claim to American Home Shield. When the technician came, it stopped doing it. He tested it off and on in different modes. Since then, it's been operating okay. The thermostat is functioning correctly.

We had a leak in the plumbing line from the meter to house. I reached out to American Home Shield online. Their claims process is excellent. The contractors were very professional, on time, and very sharp individuals. I highly recommend AHS to everybody I know at this point.

I had some leaking and a plumbing issue. IGD Plumbing came to our place and the tech was very professional. He went into our attic and found the leak. He put a piece in and I assisted him by trying the toilet, turning on the air conditioning, and turning off the water. It was a very pleasant experience. I was impressed that it wasn't a hassle to change my claim with American Home Shield. At first, I thought the issue was with the air conditioner but it wasn't. They were accommodating and they did very well. I needed the job done on a Saturday and IGD came on a Saturday. This warranty comes in handy and I feel very comfortable having a professional come in versus me trusting somebody else. If I know something is an issue, I can call American Home Shield.

American Home Shield's contractor came within a week of me submitting my claim. Everything went fine with them. Using AHS was a good experience.

The washer had been leaking. We just had the garage repainted and everything was clean and sometimes, I'd get in there and it had water. I didn't know where it was coming from. I noticed that when my mama was washing, the hose was leaking outside. She would take out the clothes and it was still dripping. It wasn't spinning all the way. Then the dryer was taking an hour and a half to dry one or two pieces. So my mama said to call and tell American Home Shield. I did that and they said they'd have somebody come and check it out.

My water heater was out of commission. After speaking with Home Shield, it took just a couple of days to get a contractor out. They scheduled the repair and came back. But we got everything done.

I’m new to the area and I didn't realize how cold it got at night until the heating unit in this house didn't turn on. It was freezing in the house and I wasn’t able to get out of bed. I called American Home Shield and I asked if that was covered, and they said it was. They sent out an HVAC guy within a week and then he ordered a new remote. He explained how the whole thing works and got it working. It was immensely helpful. Now, I have heat in the house. The guy was great in resolving the issue and setting up for me what I wanted. I didn't want my air conditioning unit to switch on even if it was hot outside, so it's just set for the heat to come on when it gets colder than 68.

When submitting a claim, I'd rather take a beating than call American Home Shield. As soon as my contract is up, I'm canceling them. They don't pay much, their service charges are too high and their customer service is terrible. Generally, the people they send out to work on the appliances or plumbing are terrible. But the guy from Southway Appliance happened to be very nice. He had to come out twice because he had to get the parts but he was able to fix the dryer timely. So, I was very pleased with him. He was wonderful. Still, I would tell my friends and family not to even think about using AHS. I’ve had it with them. Two of my kids have them and they’re dropping them also.

American Home Shield sent PJ Appliance for the refrigerator and the microwave. They were good and professional. The microwave could not go on or off. The button was stuck. The refrigerator was not cooling. At one point, it’s not making any ice. Now, it’s making ice, but it’s still not really cooling as it should be cooling.

The contractor who came out and serviced my cooktop was great. He told me what was going on with it and he had to get some parts for it because they thought it was a certain thing, but they found out the cooktop was burned out. Getting everything together from start to finish, they ended up taking two weeks. American Home Shield will replace my cooktop and do right and some of the other things they haven't done right. They need to get it together. They always got to take $100 from somebody every time there's a call that's made and I find that absurd.

The contractor called and set up an appointment. They came on time and fixed the problem for the water heater but I had to pay the shipping fee to bring the parts in to me. We still have one more issue that was supposed to be worked on. The contractor is going to come back in today to fix the problem. This thing happened to us on a Friday evening. We called in but nobody came in during the weekend. It would be nice if American Home Shield has contractors who work during the weekend and who can come and help us or at least come in, inspect and tell us what needs to be done. But overall, I'm fine with the way American Home Shield is working, the service provided and their response time. When we call in, we have a person at the other end very quickly and not keeping us on hold for a long time. Those things are really good for American Home Shield.

The hot water heater stopped working. I was taking a shower and it started getting cold. I kept turning the hot water up and it kept going down. After I got done taking a shower, I went and checked the hot water heater and the hot water in the kitchen wasn't coming out hot. I went out and checked that the thing wasn't burning. I called American Home Shield to do a claim, and it was quite easy. I was told to expect the contractor out in 24 to 48 hours. It’s a long time to do without hot water.

The unit wouldn't heat up and the reason I wanted it checked was because number one, there were a lot of smoke and fires and number two, I recently moved in here. I got the impression that people didn't exactly take care of this place. I wanted to check especially for the winter. I filed the claim over the phone and I like that a lot better because most seniors don't have computers and I'm one of them. The guy that came explained everything that he was doing. He was very professional and educational for me. I still have the problem with the heat though.

I'm concerned about the communication with American Home Shield and the ability to get any information about the status of my claim. The original request was submitted for the furnace services. There are two types of furnace, the floor furnace and the air flow furnace. There was a confusion between those two. My first complaint with my furnace was more than six months ago. It was sent to Paramount and they sent the technician three times. Every time the technician came for the same furnace, he found there was a part with the furnace that was wrong, but never really fixed it. My frustration grew with them.

I'm happy with AHS. I’m satisfied with their process. We had an ejector pump issue recently and the contractors came out and did a great job.

Our furnace had an issue and it was blowing out no hot air at all. It was convenient to put in a service request to AHS. I go online, log into my account, pay my 75 bucks and they have a contractor reach out to me to schedule a service. Paragon Mechanical LLC came and the techs fixed my issue quickly. That same night, the furnace went out again. They came out again and found that the circuit board had gone out for good. They had to order another one which will take 10 days if we're lucky. Then, they will schedule a time to come back and install it.

I called up American Home Shield and put in a work order for the gas burner. I immediately got the response that the contractor has been assigned and he came the next day. The pressure on the gas burner was not okay and he repaired it for the time being. But he said that the part was about to fail so, he ordered the parts and he will be coming today to repair that. Earlier this year, we had a claim with my washer and then, the same gas burners that are acting up. That was replaced earlier this year and we got the same technician this time. We got to know who was coming and what time he would be coming. So, that was very good. We did the tracking notification.

American Home Shield works good and they'll work with you fast. They're great. I called them on the phone and it was easy to request for service. SeaBreez came on time, got through as efficiently as they could, and left. They worked on my air conditioning system and they explained things to me as they went along when I asked questions. One of them did the maintenance of the air and heater unit too. It went all right.

The tech from SJDI Electric came out for our electrical outlet. He knew exactly what happened and he fixed it within five minutes. Everything works fine now. I'm happy with the claims process and I'm still gonna be a client of Home Shield.

We got an email from American Home Shield telling us that they have a $75 maintenance check. I requested that and they sent me an email telling me that Climate Pros of Northern Nevada would be the company that would be contacting me. The tech was really nice and I liked him a lot. He explained things and told us that we would get an email in the spring asking if we wanted our refrigeration looked at.

I have two policies with American Home Shield. I have one for my home here in California and I have one for my home in Park City, Utah. Making a claim is easy. I found out calling it in is less expensive. Sometimes the experience is good, and sometimes it’s just okay.

All of our outlets on a kitchen island, including the one our oven is plugged into, stopped working. The guy solved the issue. It had to do with one of the outlets. The wires were packed in there pretty tight so it had shorted. For that claim, the guy was able to come out pretty quick. He called on a Monday and came out on a Tuesday. We've been dealing with an issue with our dishwasher and when I first called on a Monday, American Home Shield wasn't able to send anybody till Saturday. The person came out and decided we needed a part. The part has been ordered and it was supposed to be three to five days. But it's now Friday and I don't think the part has come in yet. They haven't called to schedule a follow up so our dishwasher is still not working.

I put in two claims shortly after I moved into the house and it was for different businesses. Recently, I requested services for a sink and a toilet as well as a swamp cooler. Both contractors came out within a couple of days and they were good and professional. One of them came and closed up the swamp cooler. Meanwhile, the plumber had to come out, inspect and see what to replace and then he had to get back to American Home Shield to verify that he could do the work. He came back the next week.

The technician from Air Pro Master, Alex, was great. It's finally nice and warm in here. I've been really happy with AHS. I've only been a homeowner for about a year and everything has been much easier having them, so I appreciate it.

I didn't have any heat during a cold week. I called American Home Shield and the rep told me that no one would call me back until Monday. I told her that I have a young infant and that we would freeze over the weekend and that I would have to sleep at my daughter's. The rep then put me on hold until she found somebody who could call me on Friday. When their contractor called, they said they would come on Monday between 8:00AM and 6:00PM which was all day. It's hard for me to stay home all day when I have to work on a Monday. Usually, I have a four-hour window which allows me to work or gives me time to get home. Still, the tech called and said when he was on his way. He came at 9:30 and provided very good service. He was detailed, fast and professional. I have used their services twice since I had them.

My time with American Home Shield has not been great because it’s taken me hours on hold to try to get someone on the line. I’ve been back and forth between several different departments to try to resolve issues. When I’ve called to file claims, I've heard that something is covered. Then when I go to my policy and tell them what it says, it's, “Oh, yeah. Maybe it is covered.” My biggest issue when I started with them was with my water heater. I called in March and it wasn't resolved until three to four months later. The reason being is because when the contractor came out, they couldn't do anything so they went back. Then once they went back, American Home Shield said they needed to get the information from this third party vendor but they couldn't reach them for two months.

I called numerous times to have my heater fixed. It took numerous calls and over a week later it was finally replaced. The people speak broken English and you are on hold for at least 30 min. Wish I had.

I purchased the home warranty from American Home Shield, waited my 30 days and my ice maker went out, called and they sent company out with a man in a unmarked car, with no credentials or badge of what company he was with. After looking at the refrigerator, he decided I needed a new ice maker, duh! He told me that they would have to order the part, three and a half MONTHS later and after several phone calls to AHS and the company they sent out phone lines were always busy. I looked online and could have had a new ice maker sent out the next day, so it was not a hard to find part. In the meantime I have had to buy ice for all this time. Canceling my contract and will tell friends not to use this company, it’s a rip-off!

It was a grueling 3 month ordeal & we did NOT get our HVAC repaired. The overseas customer service people are trained to do NOTHING. They go out of their way to NOT pay but they sure take your premiums!!

This is the second house we've had a home warranty through American Home Shield, and both times, we've never had a problem. It's been amazing and I've enjoyed it. Recently, I called them on a Thursday. They said, “Hey, we can get somebody out there Monday to take a look at it.” The guy who looked at it said “Okay. Let me submit this.” The ticket was put in Tuesday and I got a call back on Friday then two different guys came out to do the install on Monday. On both times, they were great. It took a grand total of eight days between start to finish. I loved it.

We just had a garage door belt break. Submitting a claim with Home Shield was very easy. The contractor came out one day after, did everything he needed to do, and was very nice doing it. However, just because of the pandemic, everything has been so slowed down. It has been really disappointing.

I had somebody take a look at my refrigerator and they said the problem was my fault 'cause I had too much product in the freezer and those were in the way of the fan. My son suggested that I get American Home Shield's warranty 'cause he has it in Florida and uses it all the time. So, I called AHS for the refrigerator. The tech was on time. He kept distance for COVID and he had gloves on. He knew what the problem was and fixed it. He said that I needed a new fan and he put a new one in. It has been working perfectly since then. Also, I had a second claim to get both my furnaces prepared for winter. They have been perfect since the tech came.

It’s very easy to submit a claim to American Home Shield. I called, they set up an appointment and they had somebody out right away. I had a leak in a pipe in my laundry room. It was clogged but it’s not leaking anymore. He contractor was in and out. The repair didn't take long at all and we didn't have any issues. I'm glad I have the service with AHS although some things weren't covered such as the electrical stuff. But I had a fantastic experience. I will continue to use them and I would recommend them.

American Home Shield sent JNJ Pools for a split in the bottom part of the housing for the filter. The tech came out and he pulled it apart. He said, “Well, you got new filters inside there. So, yeah.” He said, normally, they're not as good a shape. But apparently, he said it looked like my top part have been replaced a couple times, but not the bottom part. Wear and tear was the issue and he fixed it. It was pretty quick, simple and easy.

I had a plumbing issue and it was taken care of quickly. It was a drain issue. Unfortunately, American Home Shield didn't cover. This was the first time I was using it, so I didn't know they didn't cover it. But I called and got an automatic service, and I just said that it was some water issue. I didn't know it was the drain, so I would not know they didn’t cover that. I didn’t know it was coming from the drain because the water issue was coming in a different place. I would not have called if they wouldn’t cover because then I had to pay extra $100 after I’ve called and directed the plumbing company. Requesting the service was easy though. It would be a good idea next time to double-check if an issue is covered. Otherwise, it’s gonna be again a problem for me because then I have to pay extra $100.

American Home Shield is way better than my last warranty company, TotalProtect. I was with TotalProtect for a long time. My girlfriend had it as well. TotalProtect started having us schedule our own appointments and they didn't do any contact. They would send us an email with who we could reach out to and a lot of times we couldn't even get ahold of anybody. We needed something to be repaired and it could take a week to reach someone. On the other hand, American Home Shield's overall service is okay. Submitting a claim was easy.

I had somebody come in to do my annual winter setup for the air conditioning system and heater and they said that one of my systems was rusted in, in theory, inside. It was leaking carbon monoxide and they had to turn off the gas. I called American Home Shield and they were very accommodating. Service Contractor of Texas came out and said that none of that was true. The guy did a very good job.

When we turned our heater on last week, it didn't work. We called American Home Shield again because the heat didn't work. When the guy came out here, he said the reason it didn't work is they put in a cheap motor blower and they didn't put it in correctly. I don't think we should've had to pay the $100 fee for someone. It's not American Home Shield's fault. They shouldn't have to pay it either. The people who did the job did a crappy job, and that was the cause of the heater not working. With the exception of the AC, American Home Shield has done a bang-up job. It's just that the cause of the heater going out was the fact that it was put in incorrectly. We were just thinking it seems fair that we should get the $100 back since the company they hired screwed up. The workmanship was shoddy. American Home Shield really has done an awesome job and it's not their fault they did a bad job. I just don't feel we should have to pay that $100.

When I called American Home Shield, the first plumbing company that they sent said that it wasn't a leak. The tech came late and he was rushing to go to another job. So he didn't follow protocol. He never tried looking for the leak. He didn’t even turn the water on. He said the leak was coming from the bathtub. But I never heard of that a day in my life. I’ve been dealing with a plumber so what he said didn't mean sense. He said that he could put a whole bathtub in, so he was trying to get business for himself. I called American Home Shield and I told them what happened. They said I have rights to another opinion. My husband said he wanna get somebody else and try to find out what was really going on and what kinda leak. It was getting worse and worse and worse. We told American Home Shield that we needed to get another plumber and they did. The plumber found a leak and they fixed it. Everything went good.

We tried using our oven and it wasn't working properly, so we contacted American Home Shield. We filed online through the portal. I thought it was great. It was very easy to follow and use. All City Appliance Repair came out the first time to diagnose the issue. They determined it was one of the igniters for the gas portion of the stove and the broiler. They came the second time with the parts to repair it. They were very good. They would usually just call to schedule the appointments and they were very timely. The oven has been working great. This was the first claim that we had ever submitted a claim and it was very seamless. We're very happy.

The contractor came out to fix my dishwasher. Originally, it took a little while to get scheduled and there were some communication issues, but they got me in. Then they had to come back because the first repairman left the part that we needed. So I had to wait an additional couple of days before they fixed it. When they did send someone back, he said that the part didn't need to be replaced, but rather it was a piece of glass blocking the line. So he took that out and replaced the part, but didn't get the chance to test it before he left. So it still wasn't working. They called me to make a follow-up visit and they came out and they had to replace the motor. So then, we had to wait another two weeks for that. But I understand that due to COVID. The most recent repairman was excellent. He did a great job. He was very professional and polite. He worked quickly. The dishwasher is working great now. But it took about a month to get it all resolved.

Climate Heating and Cooling came out for a service request and they did a nice job. They checked out the furnace and the filter. The filter needed to be replaced and their tech did that for me. He was a very polite young man. I've had no problems with American Home Shield. But I had a problem with one company they sent to install the water heater.

The tech who came out for an electrical issue was very knowledgeable. He took care of what needed to be taken care of and gave me some good tips going forward. The electricity has been working perfect since. Home Shield is worth the assurance that you can get help fast when something arises that's unexpected and you may not have the funds. They pretty much cover a wide range of services and they're immediately on top of whatever the problem is.

I'm happy with American Home Shield. They have been good and I just recommended them over the weekend to a friend of mine. A year and a half ago, my air conditioner went out. I called them and their contractor came. They were prompt and the guy was very honest. Instead of saying I needed a whole new air conditioning unit, he said the issue was simple and he fixed it. That was really good because it was like a gazillion degrees outside and about that hot inside my house. He took care of it very timely.

Home Shield has a pretty quick claims process. I did one online for my air conditioner and Myers contacted me the next day to schedule an appointment. They came out and were on time. They gave me a span of time and they came right at the beginning of that span. They looked at my air conditioning thermostat. It had been out for a few days as it wasn't connecting. Myers went right to it, figured out what the issue was, and got it cleared up. They did what they had to do and were very professional. They didn't leave any mess. I was satisfied with Home Shield's service. I did not have a problem with them as far as reporting the issue that I had or them responding, especially when I was without power for a few days. It was right after the storm.

My mother and I have American Home Shield, and we all got it from my son who has it as well. I called the home warranty company when my washer wasn’t filling up and they set things up for me. As soon as I made the phone call, they took the 125 deductible out of my account. Three days later, Steven Vandervort Appliances came out to my house and then the gentleman put a diagnostics on my washer. He said something was a little off, but it was working perfectly for him. He couldn't find any problems, so he didn't do any repairs. I paid my deductible, but it was a waste.

I called the 800 number for my garbage disposal and we ended up with a couple of contractors. The first plumber came out within a week and they were in and out. They said there wasn't any power to the unit so it would need to go to an electrician, but then there was a breakdown. Nothing happened in three weeks and when I called that plumbing company back, they said they had put in a work order to American Home Shield for it to go to an electrician.

We purchased a house and the toilet was leaking. Chris the Plumber was sent by American Home Shield. I've used him before through American Home Shield at my previous house and he has done great work both times. He was personable and explained everything that he was doing which was very helpful to me. He was very respectful of my home as well. I've had great experiences with AHS and I'm very happy with the service they provide. I can easily submit a claim online or over the phone. Being able to go online has been as positive as AHS gives me feedback right away on who is coming out.

My washing machine wasn't working. All the lights were on but it wouldn't do anything. I submitted an application form online with American Home Shield and the process was pretty simple. I was told Richard's Appliance and Repair would be coming out and I called them to set up an appointment. They came out and they were perfect. They got the washing machine working. But it's been extremely loud. The tech told me that it was due to the transmission. They would come back and fix the transmission once all the paperwork was submitted. People should sign up with American Home Shield.