American Home Shield Reviews

A couple of switches and outlets were not working. One of them got shorted. The contractor replaced that. I'm happy. We have good service here so far.

Care Appliance Repair couldn't fix the washing machine door when the tech came by with the parts. He had to take it back to the shop and brainstorm with the technicians there. But they were able to come back the day after and fix it. It went well and everything's going good.

I'm very pleased with AHS. My heating and air conditioning systems just suddenly stopped working. I had no AC and the temperature was very hot in the house. I went online and requested a service call and I got a response very quickly from the system saying it had received the request and was reaching out to vendors in my area. Then, I got a message saying that an appointment was scheduled with a vendor for three days out. I called the vendor and explained the problem. They called me the next time they had a cancellation and offered me an appointment the next day. They came out and fixed it within a half-hour.

Somehow, the AC unit outside didn't have a good connection to it, so it wasn't coming on and off like it was supposed to. And it wasn't getting stuff cool around in it. I made a claim with AHS and the next day after I called the contractor, they called to tell me that they’d be in the next day, because it was on a weekend. When the tech came out, he looked at the air conditioning unit and said there were some wires that weren't connecting right. He fixed that in no time and he was very good. He was also very polite, professional, and went right straight to working. Before this, we had another claim with AHS where we had to replace our icebox. They had to bring their icebox a couple of times because they dropped it one time. But it was okay.

American Home Shield is great and people should get it. We've been enjoying their service very much. It was included when we bought the house then we decided to keep it after the year because we used it a few times and we liked it a lot. We've had to use the service a couple times for our washer and once for our air conditioner. They've been very good about getting people out there quick and the people have been great that we've worked with. One of them was Shields. They came out and fixed the problem, and everything was great. All in all, we're very satisfied with the service.

My air conditioning wasn't working properly and Air Plus Heating did everything. The tech had to put a new compressor in it. He was very nice and the experience with them was very good. When I started out with American Home Shield, it was $45 a month and now, it’s $66. I’m wondering why their prices went up so high.

We had a fluorescent light fixture and I had changed the lights bulbs out but it still didn't work. So, I put a ballast in and sure enough, it was the ballast that went out. It was good dealing with the repair guy when he came out. More times than not, with what goes wrong with the house, you may pay a little more for a year for what you're getting than what you would have paid for. But there are times too that the home warranty saves you money in the long run. Plus, you get it done quickly. There were times if I was trying to call an electrician, it might be a week or two for him to get out there. But with American Home Shield, it’s a day or two. They are well-worth your money.

We are very happy with American Home Shield. We did have their contractor come out for a toilet that needed a little bit of extra boosting. The plumber did exactly what he needed to do. He was here within 10 minutes and everything was done.

American Home Shield did a good job. I had claims for the refrigerator and the air conditioner, and the process was very easy. They sent out people very promptly and both contractors were excellent. They replaced the parts and they had those with them so both units were fixed on the day that they came. AHS has good customer service and good contacts on an out-of-town property.

The contractor didn't get out quick enough. I called on the weekend, which I thought they had some kind of emergency service, but they didn't. So, I had to wait till Tuesday before they could get out and fix the leaks. But I was happy with the service and everything is functioning great now. If people have any problems with anything, American Home Shield usually is prompt about getting people out to fix it.

I normally go online and go through the descriptions of what I need to complete. And I request the service. I like that American Home Shield has their descriptions of certain things. Because I'm girly-girly, I don't know stuff to do with no house, other than ringing a doorbell, so it's nice. And I like the warranty. There was a storm in the area so it blew out the electricity. The central air unit wouldn't come back on. The tech showed me that there was a piece that needed to be replaced every so often, and he replaced it.

American Home Shield responds immediately and they usually have somebody out within one to three days. I've had dishwasher problems and a problem with the dryer. The contractor came in and did their job. The one thing though, we needed a part for our dishwasher and it took a really long time to order because we're with American Home Shield, they have to order it. They can't just take the parts from their store, so it takes longer. But they have been able to fix the problems. AHS's service is good to have.

American Home Shield is slow and all they want to do is patch everything together. For the last four years, that's all they've ever done with my AC. They just patch it 'til the next time it breaks. We submit a claim and it takes a week to get somebody out. They look at my AC and then it takes another week to order the parts. And it takes another week to reschedule something. Just like how we got our AC fixed last time. They sent somebody out to look at it and it cost 75 bucks.

Silver Appliances fixed the problem and I’m very happy with the delivered results. American Home Shield is providing excellent service. Most of the cases are nice although in some circumstances, they need to be more responsive. I would recommend AHS but it depends. In some instances, we need to get the service right away, which was why we bought the AHS home warranty. But when we need it most, like when we have plumbing issues, the plumbing service is not there. When I had a kitchen stoppage, I couldn’t use the kitchen and I waited for another week to get serviced. So, they should improve on that.

We were having issues with our air conditioning. It wasn't blowing and a lot of the time, it wasn't turning on and it wasn't very cold. So we called American Home Shield and talked to an agent. It was pretty easy to submit the claim and there was a low wait time as well. We got a call that the contractor was coming out an hour before.

When I did a claim for the AC unit that needed a capacitor, everything came up wonderful. Money-wise, I appreciate AHS.

The online claims process is pretty easy. However, if the issue isn't resolved, it has a link where it's like, “Hey, does it still need to be repaired or it's still not fixed?” When you do that, it creates a whole new claim instead of reopening the claim, so then you're charged again. So then you have to call in, and calling in is not very helpful because depending on the representative you get, sometimes there can be a language barrier or they don't understand what the full issue is that's going on, and that just adds to the problem and makes you a little bit more upset. So if the issue’s not fixed the first time, the experience after that is just not great.

The condenser fan of my AC wasn't turning on. The tech came out to fix my AC and he had to put a new coil in it. It worked before he left and he put a new thermostat in. But it wasn't fixed when I got home. It was running but then now it's broken again. I texted the guy and opened a recall. He said, "Okay, judging from the age of the unit, it may need to be replaced." So, we've been without AC for a while now, and it's gonna be 100 today. He is supposed to come out tomorrow. Other than that, AHS is doing its part. It's the other contractors that are taking forever to get out. It's like nobody wants to work anymore, it's crazy.

I requested service to American Home Shield to fix my refrigerator and other application. I was very satisfied with their service. Previously, I usually called AHS when requesting service. I usually wait for more than half an hour or even an hour to get an agent to talk with me. So, that was not very convenient. This time, I did it through the website. The website is good. The tech from Long Lane came to do the inspection and find which part caused the issue. The next week, he ordered the cooling stuff and other filters at the back. He came to fix in one hour, and everything was done. The only problem was it took me about a week to gather feedback from Long Lane, but it was not a very emergency thing. So, I could wait for that long time. But when it is an emergency thing, I don’t wanna waste that too much long time.

With American Home Shield, if a major component is going to go out (like the air conditioning unit), I can get the problem fixed with the copay. In some cases, the problem could be quite expensive. Having that peace of mind is the most important element of having the warranty, especially when you are retired. When I was working, I never had any warranty, but now that I'm retired, my source of income plays a major role.

I had a stoppage and a leak that was happening under my kitchen sink. The technician that came out was awesome. Like most warranties and insurance, we pay for this warranty and we don't use it often. But when we need it, it's there. I like peace of mind more than anything.

I would recommend AHS. A contractor recently came our for the microwave and the stove. They were phenomenal. They were on time, prompt, and did everything they were supposed to.

Before COVID started, I had these appliances, and I sent in an order to get them repaired and it was never done. Parts were ordered but nothing. It was said that the refrigerator was repaired, but it still did the same thing. It flooded out my floors and I had to replace those. I've written to the Department of Consumer Affairs. I've also written a letter to the insurance company, one of their vendors, because of the floor damage, and nobody wanted to take the responsible party. The fellow, on the other hand, when he came out, was a very knowledgeable technician. The only thing is, he didn't follow through. He didn’t finish what he started. I thought, for once, I was gonna have faith in American Home Shield again.

I called my realtor for advice on where to get some plumbing work done. She said we got American Home Shield and it covered that. It did the claim and ever since then, I thought I was gonna stick with American Home Shield any time we get in a house deal. I have not had any problems with them. There were never any questions asked unlike with some other warranties we've had.

I had a claim for my air conditioner that wasn't working correctly. A contractor came out and that appears to be fixed. I had another problem before which was a plumbing one. My dishwasher wasn’t working correctly. The first company American Home Shield sent out didn’t know how to fix my dishwasher so they sent out another one that specializes in my type of dishwasher. The second one ended up being able to fix it. It took them a couple of months, but ultimately it got fixed. It would have been good if the first company that they sent out would have been certified in my type of dishwasher. That would have avoided one of the extra visits. But I’m pretty happy with the service that I’ve had from American Home Shield. All in all, it’s more positive than negative. Everything’s been taken care of. I did just recommend them to somebody who was looking for a home warranty company. They offer the best value and the cost per visit is kind of high but that was an option that I chose to keep the price down a little bit.

American Home Shield couldn't tell me anything and refused to give me any sort of phone numbers and confirmation. We've been waiting about a month now and we had to rent a different property for money because we couldn't live in our house. Anytime I went to try to get information or try to figure out what was going on, they said parts were going to be delivered last week. The technician had no idea and the customer service has been horrible. We have to find somewhere else to live and it’s costing us money and nobody is giving us any timeline. This is the first time that it has happened where it’s been terrible. It left a bad taste in our mouth. If we buy a new house, I doubt we would ever use AHS.

The pipe underneath the kitchen sink got a hole in it. Dense Mechanical came out and fixed it. They were fine. They were right there when they said they were going to be, on time, and very clean. Everything's great. Submitting the claim with AHS was very easy. I just went online and requested the service, and they took care of it. The service was impeccable. I don't have any complaints whatsoever on Dense or on American Home Shield.

All the claims that I’ve put in so far have been taken care of in a timely manner. I love that. I put in a claim for a leaky showerhead and a leaky pipe. AHS gave me the contractor who was over the claim and Marathon Services called and made the appointment. They replaced the valve and some washers and stuff. Also, they summed up the problem and gave AHS the paperwork of what services were performed that day.

The sinks needed to be replaced. American Home Shield needed more information from Anywhere Plumbing and they sent that in. Then American Home Shield said it's another 24 to 48 hours. I'm waiting on them to let me know what options I have for replacement. I'm gonna try to call them this afternoon if I haven't heard back from them.

Whenever I called in, everything has been handled, but sometimes it is hard to understand some of the representatives. Also, there are not a lot of different companies to choose from. Every time I call, there's always one particular company that I'm given to, and it's always a wait. I have to call back and see if they can find someone else. Recently, the electrical outlet in my son's room went out, and the guy that came for my electrical is not as close to me as the other people are. He had to drive aways to get to me. When he checked the breaker, he said it burned and he replaced it for me.

Very, very little water was coming out from the kitchen faucet. When the plumber got there, he checked under the sink to see if there was any leaks and he didn't find any. He quickly cleaned the inside of the faucet and it's flowing good. He told me I didn't need to change the faucet at this time because it's still working. Then he went upstairs to the bathroom because the sink was not draining well. He cleaned it up and after that, it flowed again. So everything went well. I'm satisfied. He was respectful and professional.

Our recent claims, one for plumbing and another for a pool service, were much better than we've experienced in the past. The response time was better. They did everything remotely. My husband may have interacted with the plumber, but the pool service, they were able to do whatever they needed on the outside. It was resolved on the first visit.

I feel better calling in my claim with American Home Shield. It was 115 degrees here and I did a claim for my air conditioner. It was really quick this time. The tech was nice and very professional. He was very to the point and got things done. I was more impressed with him. There was an instance where I couldn't get in touch with the company that American Home Shield had given me. It was several days late when they told me they had one person for Beaufort, Savannah, Jacksonville, Florida, and Hilton Head. It was the middle of summer when everybody's air conditioners were out, so that was a little bit of an issue. But it still wasn't bad. American Home Shield is usually pretty quick. I use them once every two years. My only complaint is I have a hard time understanding a lot of their reps and they don't understand me. That's very complicated. That aside, American Home Shield is great to have and it's worth it. My whole family has it.

When requesting for service, I call usually and make a claim there because it's easier for me instead of going online. On the phone though, they don't sometimes know what you're talking about. They would use big words and they aren't making it in layman's terms like I'm a second grader. That’s what I need. Other than that, it's good on the phone, and usually, American Home Shield is quick to fix your stuff. One time, they had an air conditioning company come out and they were professional and went above and beyond on the air conditioning. These people were better than the last air conditioning people I had. They were fast, and that's what I like. All in all, American Home Shield has been good to us and I'd tell friends to get it. We have my mother-in-law on there, and she's gotten a new refrigerator and a new stovetop. They did well for her.

I sent a claim online for a leaking faucet. The website was pretty simple. American Home Shield did a great job. It was a great program. The tech came out and installed a new faucet for me. It was done in a timely manner and the young man from J & M was hell of a good kid. He was very professional. Overall, most of the program is pretty quick and American Home Shield a good company to deal with.

I like that, if an issue arises, like an emergency, and my schedule doesn't let me handle it myself, I know that I can just contact AHS and they'll have someone over to fix it. I called in a claim with AHS recently because there were multiple leaks. The service of the techs that came was great.

A Go Home Appliance Repair came and replaced a burned part in the wall oven. They were good but the repair took almost two months and I had to live without an oven during that time. That was the only challenge.

Air First Mechanical came out and quickly assessed the problem. It was about a 24-hour turnaround from the initial complaint. They told me what the problem was and fixed it. They advised that they didn't need to run any diagnostics and that it was just a small repair. The tech, Don, was very hospitable. This is my first time having used the service and as far as the expediency of both fixing and coming out there, I'm pretty satisfied with it.

The tech that came for the AC fixed it really quickly and did a good job.

The inside panel of the dishwasher was completely broken. A gentleman came over and according to him, the appliance is 18 years old but it is better put together than the newer ones. He did a very good job of repairing our dishwasher and it was done in a timely manner. It also didn't take a huge amount of time to get the part. Once they got it in, he contacted me. The only thing is companies need to learn that when they have people calling, they need to have the company identified. The gentleman called me a couple of times and I didn't recognize the number. I put a block in the number. It makes it hard when people call from their own personal phones. People in my age group are hesitant because there are so many telemarketers that call and we don't want to answer.

My son and daughter-in-law has had American Home Shield's service for a long time. And I thought, "Well, okay, I'll try it." It was so difficult getting through because AHS has a lot of foreign people that answered the phones. It was really irritating. And I just told him, "Look, I'm used to when I call somebody, I get an answer right away, and there's no fooling around." I did call them back. And then I told him, "You need to give me another plumbing company because--" and I told him, "I want to cancel my whole policy. I'll go with somebody else that I can trust. Because if I can't trust you, I don't have your policy."

The faucet sink was leaking profusely, and it was going down under the sink. The contractor totally replaced it thru American Home Shield. I have claimed in before but the first plumbing company didn't respond. This contractor did and was very professional.

The tech has to rewire the wire from the breaker box down to the receptacle on our inside unit. I got a text from them saying they ordered the wiring and as soon as they get it in, they will call us to make an appointment. Having American Home Shield fix whatever is wrong and pay them a fixed $70 fee has been a benefit versus having a company come and fix it for hundreds of dollars. However, I'm still waiting for them to send me a check for my appliance that they were supposed to pay for. I had a company come out and AHS approved the replacement. They were going to send me a check to cover what they were gonna pay for one unit.

I’ve suggested American Home Shield to a couple people at work. We had them when we lived in Louisville but we quit them when we moved down here to Paducah. My sister-in-law was talking to me about it and we went ahead and did. So far, we’ve had good results with everything that we've had go wrong. We just had two appliances fixed and everything was great. The repairman was super professional and very quick. The only thing is the reps at American Home Shield misunderstood me when I told them what the issue was. We had a dishwasher and a dryer that went down at the same time. I told them we had a Whirlpool clothes dryer and a General Electric dishwasher. When they sent the claims in, they reversed them and said we had a Whirlpool dishwasher and a GE dryer. When the repairman came, he said he couldn't work on the dishwasher because it was listed as a Whirlpool. But as he was standing here, he got a text message and American Home Shield corrected it all.

The air conditioning stopped working completely and American Home Shield was able to get me an appointment for the next day, which was fabulous. The contractor came and found out that my air conditioning unit had too much water in the pan that collects the humidity water, and it has a shutoff valve. The pipe that ran from the air conditioning unit outside was clogged up so they unclogged and drained the pan. My air conditioning went right back on and it's been working ever since. The claims reps were wonderful. I was with another company for a couple of years and the difference is amazing. American Home Shield has a 24-hour day and you can report on a phone or online. They're very responsive and I am very pleased. I've had it for maybe five years maybe and I’m thoroughly satisfied.

A repairman came out for our AC, looked at it, determined that a damper motor went out on us, and ordered one. Two working days later, he came back and reinstalled the new one. We've been homeowners for 48 years and this is the first time my wife and I have ever had a Home Shield protection. The process so far has been very good, and I'm very pleased with everything.

AHS is always slow. I have a problem with the washer and dryer and the tech recommended replacing it. AHS said they didn't get anything from that guy. I called the company and they said they sent the report right away. It took AHS a month and a half. My tenant didn't have a washer and dryer and I had to compensate for it. Also, AHS uses companies and they don't pay them enough. The contractors don't want to do the job. I had an AC issue and the guy that came out didn't want to go in the crawling space because it was too hot. Then, AHS sent another company and they said they cannot get to the crawling space because they're afraid there'll be damage but they didn't say anything about anything else.

Our refrigerator kept going off, and it turns out, it had a bad circuit breaker. So, we worked with AHS and we ordered them. Then the electrician came out and installed it. Now, we have cold food. The claim process with American Home Shield is not quite as quick as if we called somebody ourselves, but it was reasonable. We've had them come out to do another circuit breaker issue earlier, and they were great then too. Our experience so far with with AHS has been fantastic.

There was no water going to the air conditioner and it wouldn’t work. It was the hose bib that was the problem. The techs were excellent and very good. They identified the problem quickly and resolved it quickly too. They had everything with them. Now, everything is perfectly fine. It was a very good experience with American Home Shield and there was no trouble with them.

The tech came to see why there was a leak and an overflow of our double washer. He opened things and checked. But he said that he needs to check with a plumber to clean the drain for the water from the washer to get through. I asked if I needed to make that appointment and he said that he would work that out. The plumbers worked the blockage so that the water from the machine would go through. They did that on a Friday.

I had an icemaker go bad. I got contacted within a day. It got resolved after a week and a half, but the contractor had to order parts. Four days later, the icemaker is doing okay.

I've had American Home Shield ​for a couple of years now and their claims process is good and fast. When our air conditioner wasn't cooling, the AC company put some Stop Leak and some Freon.

Our faucet in our kitchen was leaking and we tried to fix it but it wouldn't work. So then we had the contractor come out, and they fixed it. We've only had this house for two years now, and we used American Home Shield a few times, and it's been great.

We had a contractor come out for the AC and the tech said he needed to add other parts to my air conditioner, which I didn't understand. Also, they told me I'm going to have charges because certain things aren't covered but I don't know why my out-of-pocket was so high. I had a second company come out and the tech from ACS Absolute Comfort was very thorough and very informative. He told me exactly why the Freon is low and what the problem is. I have a pan where the water is supposed to retain after its use. They say that the line that sends out the water that accumulates is clogged. AHS is still investigating and the rep I talked to said she's gonna call me back as soon as she finishes talking with ACS Absolute Comfort.

American Home Shield just puts a Band-Aid over something that needs a plug. They don't want to really fix them. I had an air conditioner guy come in the other day, and air conditioner wasn't cooling down. So he put some Freon and left, but he had to come back the next day because it didn't work. I got him back the second time when the air conditioner wasn't cooling and the fan motor quit running and it started smoking. He said, "Oh, well, it didn't have enough amps run into it." He brought a fan with him and said, "Oh, no. This fan is not bad." So he didn't fix it. He just put the wires tighter. So I'm not very happy with that. It's working now.

Our dryer was running but it wouldn't heat up to dry the clothes. The tech was able to get out the next day after I made the claim with AHS and she was very professional. The service also didn't take long. She said the heating element had gone out, so she replaced that. And now it's been working fine.

The repair for my dishwasher hasn't been done. The tech ordered a part for me and told me that he was gonna get with AHS and that AHS would get back to me and let me know when the part came in and when the techs could bring it out. AHS then let me know that the part needed no longer exists for that model of dishwasher. So they told me that they were gonna get me a new dishwasher and set me the information to order one. I've had to call American Home Shield 20 years ago in another home. I thought I was getting them when I moved into my house six years ago. I ended up with Choice Home Warranty so I dealt with them for two years until I got sick of them so I had to find AHS. With AHS, competent people come out.

I called and said something was wrong with the refrigerator, AHS sent a contractor out but the contractor didn't work on Samsung. I had to call again and tell them that but they should have known that. Then they assigned me SG Heating and Cooling. The tech was appropriate and patient. He explained everything to me. He fixed the refrigerator piece that was loose but he was unable to fix the freezer part.

There seemed to be an issue with a few outlets that were out in a couple of rooms. A & P Electric replaced the outlets. They also determined that the ceiling fan motor had blown out so they ended up replacing that as well. Then, they double-checked the main breaker to make sure everything was good. AHS is something that I think everyone should have. The process is speedy and it's convenient and easy. It works for me and I plan to keep it.

Most of the items that I report are not covered and that makes me wonder, why do I have them if everything is not covered? I was gonna go through them with the toilet, but I went through an outside plumber. My toilet wasn’t covered. Something was wrong with my sink, and it wasn’t covered too. So I had to pay them out of pocket for that. My hot water heater wasn’t covered. I had to pay for that as well. They came in, some of my plugs weren’t working, and I had to pay some of that.

I'm very pleased with my appliance repair person. He has accomplished three out of four issues. We had to hunt for the parts for the fourth issue and I have located it. I'm supposed to send where I have found it to American Home Shield.

I had a leak in the ceiling of my basement. On the first call we made for service, I had to go to the hospital and my daughter had to cancel the appointment. After I came back out of the hospital, my daughter called again. American Home Shield didn't answer right away and we had to call again to let them know that we had tried to get them. They said okay then we called that we did get them. They don't have anyone to answer the phone. You leave a message and they call back. A tech came. The pipe was leaking and he put a clamp on it. The leak stopped, which helped greatly, and I was satisfied.

I had an issue and AHS remedied it within 48 hours. Also, Doctor Cool, the contractor, was great. The tech was super informative and professional. I am a Realtor here in Las Vegas and I recommend AHS to all my clients. Nobody has had issues with them.

I felt like my house wasn't getting cool enough. So, when it was getting hotter during the day, it was getting hotter inside and the AC just constantly kept running. So, it wasn't keeping up with the actual temperature outside. The guy from Mister Freeze came out here. He had all the tools in his van and he fixed the problem within an hour. He was very professional and polite. He addressed the issue. He explained what was going on with it and he told me there was a leak. There was a hole. So, he had to replace one of the tubing and had to put coolant back into it because that hole was pushing all the coolant out when it was running. Home Shield's claim process is very simple. What I do is I call them. They set me up an appointment. They give me the contact information for the person that's gonna be assigned to work on my house. And within 24 hours, the person has called me back setting up an appointment.

I just moved in to my condo and water started leaking underneath the toilet onto the floor. I'm single and I didn't know how to do it. I noticed that my plan covered plumbing so I called American Home Shield. The repair guy was wonderful. As soon as he looked at it, he could see what was going on and he fixed it. Apparently, the person who flipped the condo that I bought used a shorter hose than he should have. So, water was leaking from the handle every time I flushed it. He did an extension with the hose and it’s now working perfectly. The repair helped me calm down because the repair guy came right out and it was over and done with. It wasn't something I had to continue to worry about. AHS is a great deal.

The premium of AHS is high compared to other home warranty companies. However, overall, we have been more satisfied with the service provided by American Home Shield. They send people out in a timely manner and follow up on requests for service. We have been happier with them than anybody else. Requesting for service has also been very nice. Being able to submit the claim online instead of having to call makes the most of our time and just makes it a lot easier in general. Like I was sitting on my couch, I was able to file the claim really quick instead of having to call during business hours, take time away from work.

The guy from Moonstar who came out for the refrigerator was wonderful. He was very understanding and clear. He was listening to me and was acting really very professionally. AHS is paying some amounts of money for the replacement. The fridge costs more than 1,000 but then they're offering me $350. I have a few properties with AHS. One time, we had an air conditioning problem, and I totally had to pay myself from my own pocket. I sent them all the invoice but they said the cause of the damage was by an animal, so they did not take care of that. Other than that, I’m satisfied.

When my icemaker wasn't working properly, I called the AHS number to put in a claim. I've never used Home Shield before, but it was tremendously easy. The issue was apparently on the Whirlpool unit. It had a light that went across on top of the icemaker, and it wasn't working properly, so the repair man worked on that. He thought that particular Whirlpool has a problem with the icemaker freezing, the way that it gets the ice out, and he took care of that too. He was absolutely fabulous. Overall, the service was excellent. The response was timely and the people I dealt with were great.

I just had a service call and a contractor came out to repair the AC unit. There was water filling up in the pan underneath the unit and the pump was working intermittently. The day before they came, I had dipped all the water out by hand, poured it out, and the pump worked intermittently. But once it filled up, it kicked off. They replaced the pump but the issue is still happening. Somebody needs to come back out.

The AC wasn't turning on at all and when the tech came, he opened it and told me to turn it on. He diagnosed it with some special tool that he had, told me exactly what the problem was, and got it ordered. And we're getting it installed today. The claims process was pretty simple, too. I just called because I had a question and the lady I spoke to explained stuff to me, then I understood.

I've been with American Home Shield for 16 years. The good thing about them is when there's an item that's broken in my home, I can call them provided that the item is covered. They would send somebody out that's licensed and bonded. I don't have to do that work and it makes me feel safe. The bad thing is sometimes American Home Shield goes up on the rates, which is not what a customer wants to hear. The service fee is also constantly going up. When I started, it was $60 then over the years, it went up to 75. I hope I don't get another increase in the service fee.

Very very slow and unresponsive service. I do not recommend if you need anything fixed in a timely manner. If your AC is down and temps are in the 90's, expect to wait weeks or months for a repair and they blame COVID and supply chain issues, however another AC company said they would schedule the repair within a few days. I spoke to the company doing the repair and they told me that was "too bad because that is how American Home Shield does things" and that they are "not an emergency service." They suggested I'd be better off paying someone to do the repair if I wanted it done in a reasonable amount of time. They use a company in my area called "Integrity Air Conditioning" which is a total joke and they have to have a name like that because they are so disreputable.

My AC was blowing hot air. The tech was professional and down-to-earth. It was great service. I enjoyed this contractor way better than the group that I had come out last year.

Everything has been fine with American Home Shield. I had an AC issue. AHS sent me an email within five minutes after I submitted the claim. The email said to reach out to G&W Services. The contractor made an appointment as soon as I called him. The tech stayed in touch with me on the phone before he came in the house.

We had heating issues and American Home Shield sent Ces-Tech out. We thought the issue was our ducts, but apparently, it wasn't. We just needed Freon. We were three pounds low on Freon. So, the tech filled it up and it seems to be working now. He was able to help us. He was very nice, very knowledgeable and thorough.

Normally, if I have a repair, it tends to go for four weeks before it is fixed. You put the information in and American Home Shield books you with somebody a week out. AHS has not given them the information on what the repair is even about other than it's a dishwasher. So, the tech comes out without any knowledge of what's going on. They bring their laptop and order the parts. The parts take 10 days to come in from AHS, and they come back and fix it. With my hot water heater, I didn't have hot water in the house for four weeks. If something happened to my furnace, I'd be pissed.

My air wouldn't get cold upstairs nor downstairs. The first man came in and he didn't come in. He just went outside. He did not really check anything. He just said that something wasn’t working out there and so he did something. But it never got cool. I had called in and another man came out. The other man came in the house and he had the little thing to check and he checked the filters. He made sure everything was supposed to be like it’s supposed to be. He said he could clean it the best he can. He said, “Other than that, you have to take it all out and put all the antifreeze back in. Since it's upstairs, it's gonna take a lot of antifreeze.” His cleaning didn’t do any good. It really needs a new one ‘cause it's rusted out. I'm okay with AHS. It's just that I'm having that issue and it's not getting resolved. I called back again today to let them know that it's really not yet cool in there.

I called AHS and told them that I was not working. I lost my job because of my sickness so I'm trying to get a disability. I tried to compromise with them to give me a lower rate or a lower package they could do for me and they told me that they couldn't. And I've been a client for so many years. Also, I was paying like 68 and now I pay 70 something. But the experience with AHS has been fine. I've had a few claims all the years that I've had them and that's a good benefit.

The pool motor wasn't running like it was supposed to run. I called a claim in and Ecotech Pool Service came out. I got a thing before they came to tell me how far they were from the house and what time the tech was going to arrive. The tech was nice. He called the place to check on both motors because we had a different type of motor and they didn't have anything. They had to order that.

I'm very happy with the service and I tell my relatives what a good service American Home Shied has. The technician that came out recently was very prompt and thorough. He spent a lot of time on my dryer which is 20 plus years old. He came up with three items that needed to be replaced. Also, I told him that not only was the heating not working correctly, but when it was turning, it was screeching. He couldn't get the screech. He’s an older tech and he seems very knowledgeable. When he came back, he put the parts in the dryer and it heated up. He ran the dryer with no clothes in it and there was no noise. My son living with me is the one who uses that dryer and he started one load of drying. The next load he put in, it started screeching again when it turned. I informed the technician and he said, “I’ll go back to you guys. We have to reopen it again.” He's coming tomorrow to take a look and analyze the problem.

I love American Home Shield. They give you peace of mind for sure. Everything that we've had issues with has been taken care of really quick by them. This is our ninth home that we're in and ever since we've had the policy, it has always paid for itself by far. For every home that we sold, we purchased a one-year American Home Shield policy to go with the sale of the home and the feedback I got from the new homeowners was, "Thank you so much." ** happens but AHS is there to pick it up. I just sold a home before we got into this one. About two weeks after the new owners moved in, the pool heater broke. They called me and I told them I bought them an American Home Shield policy so just call it in or go online and register then do the claim. They called me back about three or four days later and thanked me up and down for that American Home Shield warranty. With the $75 deductible, the contractor rebuilt the entire pool heater for them.

I used American Home Shield this week for my AC unit. The technician’s name was Israel, and he did a very good job. He was on time. He checked the air conditioner out, found out what was wrong with it and fixed it. I've had American Home Shield for over 30 years and when I call, I know I'm going to get someone that's qualified to work on whatever is not working. I've used the service for air conditioning, washing machine lid, refrigerator, garage door, and doorbell. Once in a while, I have gotten someone who tried to charge me more than I should have been charged or someone out that I didn't particularly care for. I didn't like their manner. I'm almost 79 so I have to be careful.

I went with American Home Shield because they're reliable and their rate was affordable. It’s 500 bucks for the plan I'm on now. And it pretty much covers everything I needed to for the most part. The AC unit was pumping air into the house. It wasn't cold air. So, the house was just very hot. When Reep's came out, they were able to get here to my home quickly. It was within three business days of me submitting the request to American Home Shield. They quickly identified the issue. And they were able to put more of the refrigerant liquid into my AC unit, which immediately resolved the problem that I was having. So now, my house is able to stay cool and I'm not having that issue anymore at this point.

Recently our AC went out. The contractor came out the next day. There was a little electrical fire inside of the box. So, the contractor just replaced some wires, and it was up and running again. I like having hassle-free fixes. We've had other repairs in the past and we were very satisfied with them. American Home Shield was very customer service oriented and I've been very happy with them.

The lid on my dryer had a crack on it and the repair guy replaced it. He also did a tune up and showed me what I need to do to maintain my machine. Neither of them was broken but he showed me certain cleaning things that I got to keep up in order to keep it from ever breaking. The response time was impressive and then, he gave me tons of advice after that. He ordered the part and as the part came back, he was very on top of it and had great communication.

With a home warranty, there is comfort in knowing that someone would be there to fix whatever breaks at the house. My trash compactor wasn't working. The tech was very professional and prompt.

I've used American Home Shield two times. One claim was for the air conditioning, and the other was for a pipe leak. The claim process and the technicians were fine. The only issue I have is not receiving a detailed report of what they reported. But other than that, everything is okay.

American Home Shield has been great. As soon as I signed up, my light switch went out. I didn't know about the 30-day waiting period but American Home Shield sent me an electrician for a one-time waiver. The electrician came over the very next day and fixed my light switch.

I submitted a claim with AHS when the air conditioning wasn't working. The capacitator was down. But it took a while to get them out here. But it's the way we live. Everyone's booked up and there are shortages of personnel. But, the actual claims process was easy and setting up the appointment was good. We also had an excellent experience with the contractor. They got it resolved the first time.

We've been struggling with the dryer, and the person that came out was from J & A Appliances and he was absolutely horrible. He would just come in two seconds, look at it, say he was gonna order some parts, and then come back, replace it and leave. I would call him to follow up and tell him that things were not working properly. We had been dealing with this forever. It has been like a nightmare. American Home Shield should definitely not contract with J & A. If you read the reviews online, there are tons of customers complaining about their tech. He's so unprofessional.

My garbage disposal was leaking, and I called on a Monday, but because I was at work, I was not available till Friday. They had an appointment that Friday and the repair man came. He was very prompt, and he ended up replacing my garbage disposal. It was great. I've had other repairs done through American Home Shield ​as well and I've been very satisfied. Somebody comes and does the repairs and I know exactly how much it's gonna cost or else it will be replaced.

We've had one to two service calls a year in the last six years with the air conditioner. I just wished American Home Shield would go ahead and replace it. It always goes out at the most inopportune time. Their claim process is much better than it was. Now that they have the online option and we can call it 24 hours a day, seven days a week to set it up, that helps. They're doing a good job. We still have them and gonna keep them.

I was recommended American Home Shield by my parents. One time, the drain pipe on our air conditioner in the back of the house was blocked up with something, and the unit did not shut down like it was supposed to. Water filled up that pan and leaked into the room below. American Home Shield sent Airmax out and they were professional, but they didn't do anything about the water. The first time they came, my wife said they were there for 10 minutes. They went in at the sending unit upstairs, cut the PVC pipe and blew out the line to clear the obstruction. They thought they resolved everything, and everything should've been okay, but then our air conditioner did it again a week later. I had to do a second call and the second guy came out and spent more time with the drain line. He went up further into the air handler unit. He fixed the issue, and right now, the unit is working fine.

My AC was not producing cold air. The techs resolved the issue right there. If you're a first-time homebuyer and you used all your money to buy the house, AHS could give people peace of mind.

Last March, I had someone come out to do a tune-up for the summer and they charged $200. They said they need the liquid to make it cool so they came back. I had to request another order and they charged $200 again. Then, they came out and said AHS doesn't pay for Freon so I paid like $700. Then, three months later, it broke. But the last time someone came out for the air conditioner, the tech did good. They put in Freon and said that the motor was burned out. Everything worked great after the repair. But I have a request for my ice maker and I requested that in June. Mr. Appliance called me and scheduled but they never came. I called AHS about it and they said the tech is a subcontractor and would come when he feels like it. It has been going on since June. That's ridiculous. They said they can come tomorrow. I hope they come.

We had something going on with our pool pump and the guy from Fox Pools fixed it. The contractor was great. The only complaint we've had with AHS up to this point was when our water heater went out. We were without hot water for three and a half weeks. That part was really frustrating. The whole process was a lot of he said and she said kind of stuff, dealing with AHS to order the part and then us dealing with the plumbing company. We almost canceled AHS. But the guys who did the work, Price Right Plumbing, did a good job.

I'm a new customer, and so far, so good. One time, I called American Home Shield for a service request and it was easy. The repair guy came to look at the ducts because the air was escaping. I didn't want my AC to cost a lot of money and there was stuff that needed to be taped in the duct. It was good service. The repair guy was very nice and he fixed the air ducts.

I paid for nothing for my garbage disposal. It just needed to be reset underneath and the man came out. Then my two doorbells were not working and he said that those would have to be changed, but I didn't understand why he didn't do that. He could have said that he'd be back to change it. That's gonna make me pay again when a person comes out.

I love AHS. When my washer was leaking, the techs changed the fill on it. I also had a water leak under the cement at my house and it took them a while, but they sent somebody out. The techs fixed it and it would have cost a couple thousand dollars that I didn't have. It took them a week for the water but it was coming from my main water line.

My inside compressor was running, but there was a component in the AC unit outside that was being put through too much work and it made the top AC fan motor overheat. It's a heat way system, so once it hit a certain temperature threshold, the system shut down and I was no longer getting any cold air in my home. The AC guy who came was super knowledgeable, very helpful and explained to me everything that needed to be done to prevent issues like that from happening again. He said it wasn't anything that was my fault. The AC compressor motor was super old and all rusty and needed to be replaced regardless. He replaced that as well as the component that works with an AC compressor motor to regulate the temperature.

There was a leak and I thought it was coming from the water heater, which is why we called. American Home Shield sent a plumber out. T Mayes said the leak was not from the water heater. It was actually traveling under the water heater and it was coming out of the humidifier on our HVAC. Because it was on the HVAC system, they made a referral back to AHS to have an HVAC tech come out and look at it. Sometimes AHS had problems in the past. But in general, I like the quality of the service and the efficiency and quickness of it. I referred AHS to a friend of mine who asked about home warranty companies and I expressed that I have been very satisfied, as have been my in-laws, because they use AHS as well.

We were very pleased with the air conditioner people. We had a cooling issue. It was 100 degrees plus for a number of days. We came back from a weekend away and it was 90 degrees in the house. They were there the next day very quickly and were able to figure out it was a lack of coolant in the system and fixed it the following day. It was all covered by AHS. I am pleased so far with AHS.

My dishwasher would come on but wouldn't do anything else. The tech had to replace parts and he did very good work. A home warranty saves you in the long run. There's a huge benefit to having one.

My washing machine keeps leaking and we've had the repair company Moonstar out five times this year. The last time they came out was the 27th of June. The service people fix the washing machine and 32 days later, it's leaking again and making a lot of loud noises. I called American Home Shield a couple of days ago to tell them the washing machine is leaking. They said, "I feel awful that your washing machine is leaking. I hear your frustration. I would be frustrated as well. So, can I take your debit card? And we will have them come out again." I said no. I'm a little upset.

We had called AHS because the air conditioner wasn't blowing. All of a sudden, it started again so I cancelled. A week later, I called them because it had flooded out my kitchen and laundry room. When Chesapeake Comfort came, there was nothing wrong with it. They told me that what had happened was the week before, we were having a terrible heatwave, and it had frozen up. Then it thawed out a week later and flooded everything out.

Hayes Appliance repaired our dryer and they were timely and they did a good job. If a neighbor asks and if they're buying a new house, I'd tell them to get AHS.

I'm very thankful for American Home Shield. When things go wrong at home, just having to pay a deductible as opposed to having to pay the total cost for the repair has really been a blessing. During this time when people aren't working like they were, they have saved us thousands and thousands of dollars. Each contractor that they've sent out here has gone above and beyond to rectify whatever the problem was. This last incident that I had where the air conditioner and the electricity went out, both of the contractors treated it as an emergency, came right on out and got us taken care of. I appreciated that. American Home Shield has worked the way that it was designed to work. Even the copayment that I have to pay every time I file a claim is more than reasonable. I have recommended them to a lot of my family members and they have subscribed to their services as well.

The water wouldn’t turn off in the tub. I made a claim with AHS and their service was professional. The tech was pretty professional as well. He changed something and it's been working well since then. I had another claim before that which was for the sink in the kitchen that was broken and I was satisfied with that experience, too.

The air conditioning unit wasn't blowing cold air and the fan wasn't moving. I called American Home Shield and they were helpful. They told me who was coming out but I was a little concerned about the time and when they might come. The American Home Shield rep told me if I wasn't satisfied with them, they can try to get me somebody else if they feel like can't get in a timely manner. They worked with me. I wanted a company that was open 24/7 and somebody that we could get right there. So the rep changed it. The company that came out was straight and professional. They did what they got to do. They had to put a part in the air conditioning unit. Everything is good now. All my experiences with American Home Shield have been good. Every time I call to get something fixed, I've been able to get it fixed.

A repairman came out and the issue was resolved. He was very professional. He was in a rush but I figured it was ‘cause he was busy. The only thing is it took a few days to get him out here but I understand everybody's busy.

My refrigerator went out in January. AHS got me a service company to come out and work on it. That service company came out with a technician that really didn't know what he was doing. That technician ordered a new compressor for the refrigerator. It took three weeks to get the compressor in. After that, he installed the compressor. He said, “I've got it all running. It's gonna take a couple of hours for it to cool down the refrigerator, but you should be good. Call me if it's not working right in a couple of hours.” After a couple of hours, I went in there. The temperature in the fridge was still 70 degrees. It hadn’t moved one bit. So, I called him. He didn't answer. I called his company. They didn't answer.

Going through American Home Shield's claim process is simple 90% of the time. Every once in a while, it gets goofy. I used the service when something was stuck in the toilet. Techs cleared a path and it worked. The toilet is fine again. American Home Shield is doing what they can. I’ve had the insurance since I bought the house 20 years ago.

AHS provides great service. The tech came out within a day or two when I submitted a claim for my oven. He was very professional, good and did it quickly and fixed it quickly. It's working perfectly since then.

I put a claim in for 5:00pm and a contractor contacted me the next day. It was for a clogged toilet and they addressed it well. I wish the window was a little more narrow though. They gave a little bit of a wide window which was from 11:00 till 5:00.

I had an awesome tech for a service request I had with American Home Shield. He was very professional and had integrity. I appreciated that guy and I recommend him to anyone. The issue was with my AC and I'm glad that the job got done quickly.

The condensate line of our AC was stopped up. I made a phone call to American Home Shield, talked to a young lady, and explained to her what happened. She did everything and she gave me all the information and the number that I needed. The tech who came spent less than half an hour doing the work and everything is perfect now. I'm comfortable that I have my home warranty. If something bad happens, all I have to do is make a phone call. I'm not worried about having to look for people. Somebody’s gonna call us. That takes a lot of pressure off of a 70-something-year-old man.

We had an icemaker that was freezing up. It was very quick getting the service scheduled. The tech came out and he was there about five minutes and said the icemaker needed to be replaced. When they got the icemaker, they called us and made an appointment. Then they came out and they were there for 10 minutes, changed it out and left. It works fine. Making a claim to American Home Shield is not too bad. But they drop the ball when you have to talk to a live person if you have an issue with a claim. Their personal customer service is not very good. It used to be a lot better. The reps don't seem to be able to make decisions. You can't talk to anybody that is in authority. Other than that, I'm a very satisfied customer. We've had many claims with many homes over the years, and we've had very good luck with American Home Shield.

It's been a few years that we've been with American Home Shield and I do tell friends about them. It's the best deal going and will protect them all the way around. It's extremely convenient to have it because it's a matter of just opening a ticket, paying your share of the fee then somebody shows up and takes care of the problem. When we had the exhaust fan in the bathroom go out, a repairman came and replaced it. He had everything he needed with him.

Steve Nance Appliance Repair was great. I recommend American Home Shield to all my clients and I have had it on a couple houses. I've had good experiences and not everybody has got the kind of experience that I've had. I'm happy with AHS.

I had a relatively new refrigerator and the ice maker wasn't working. When a technician came, it turned out that the ice maker was frozen solid so he had to spend quite a while with some sort of machine defrosting it. When he did that and got it out, he was finally able to figure out what the problem was. A line was broken or a part that monitors the water coming into the ice machine needed something. It was on a Tuesday that the technician came. He had to order the part then he came back on a Thursday and put it in. Everything was working after that. The technician was awesome. He was very nice and informative. He was very respectful in general and he cleaned up after himself. I was 100% pleased with everything.

The fridge was not cooling and it wasn’t making ice in the icemaker. The contractor got it where the refrigerator was cooling, but they still got to come back out and do something about the icemaker. The biggest problem is sometimes the claim is dragged out a long time you had to do without the refrigeration. It's slow getting the people out. Maybe American Home Shield just uses two or three people.

We called American Home Shield and Grady's came out and checked the levels and temperatures of the AC. Then the tech cleaned the outside unit and rinsed it off. He said it wasn't a real cleaning and that we need to rinse it off occasionally throughout the year. The service went well. The tech was super professional and easy to talk to. He seemed like he really likes his job. He did some checks, and he said that I could watch him if I wanted. He really seemed like he knew what he was doing being real thorough, and I liked it. So far, it's been a good experience with American Home Shield.

I was having some issues with the pump and I put the claim in online with American Home Shield. The repair guy called me in less than 24 hours to schedule the appointment. He came in and fixed it. It went very well and I’m very happy with our service. I like AHS.

American Home Shield is terrible. They have not been helpful at all. When I first moved into my new home, there was a shower leak. I reported it to them and requested a service call. It took forever, like a month, for them to get a plumber to me. They would assign a plumber and they wouldn't come. I had to make so many phone calls to get a plumber to my house, and they reassigned the claim to someone else. A plumber finally came out and said that there was a problem, that there was a screw that was rusted in there or something that he was going to have to go back and talk to his boss and talk to American Home Shield about what could be done. They came back and told me that because the screw wasn't protected, they couldn't fix it. It wasn't going to be on American Home Shield. There was a missing part and that it was supposed to be covered.

On our basement faucet in the shower, the faucet was broken off. The techs from Prescott were able to fix it so now we're able to get hot and cold water instead of just one. Upstairs, they were also able to change out one of our faucets in the bathtub because that was one temperature. But with the claims process, I would really like it if I could talk to a real person instead of just computerized. I don't even know if I did it correctly 'cause I was only charged $75 and the tech ended up fixing both of my issues with no problem. Also, I wish I could pick the people coming 'cause I really liked Prescott plumbing. They were the best contractor that's ever helped us.

I had a claim for an electrical piece in the pool pump motor. The contractor fixed the problem. They replaced the little part, and the pool pump motor is up and running. Everything went great.

The AC stopped cooling and the guy was able to do the repair from outside the home, so he didn't even need to get in. It was the fuse for the condenser and now, the AC is cooling fine. The guy was very good and accommodating. He told me to let him know if I have any follow up questions or issues and gave me his cell phone number. I just started with American Home Shield on this home but I have another home that I have them now for three years. I like that I can do the claims online. I don’t need to talk to anybody and it goes quick.

I know a lot of people are dissatisfied with American Home Shield sometimes. The hold times are ridiculous, too. But, when I have problems, I just reach out to corporate and the people at corporate are able to get my stuff done quickly. The tech that came out recently for my AC issue was great.

I had 2-10 Home Warranty when I bought my house. Then after that expired, I switched over to American Home Shield. It's my second year now with them. The quality of contractors is much better with AHS, and the ability to reach out to American Home Shield is a lot easier than it was with 2-0. However, it would be nice if there was a chat feature on the website, like once you are logged in. The one thing I noticed was that when I would call back, I had to re-explain what the situation was each time. Then they'd have to put me on hold for a couple of minutes and then read the notes. So that was just one of the issues, but wasn’t pressing. I got everything worked out. For my recent claim, I had issues with the first company that was assigned to me. I had to have another follow-up call, and there was another issue. But when I talked to the scheduler, she got me assigned to a new company. So that was really good.

I just called American Home Shield and they sent a technician. It took the contractor two days to schedule me, and then a week to get out here. That wasn’t very good. But the tech fixed my dishwasher. I love them. AHS got my dishwasher fixed twice now so I feel okay about it.

My claim recently was put in for a thermostat issue on my air conditioning and heating system. A contractor came out within an hour. I couldn't believe it. They fixed the problem and were gone within an hour, too. They happened to have the right part on the truck. The past claim that I had, American Home Shield sent out a contractor here that tried to rip me off. I called American Home Shield and told them what the issue was. They immediately signed another contractor to resolve the situation, which they did. I told them never to use that contractor again.

Our air was not cooling and when I put the claim in, Advanced Heating came out the next day. They had to come out twice. The first time, they told me that someone left the cap loose and that the Freon leaked out. They put more Freon in and that lasted six days. Advanced Heating had to come back out a second time, and an older guy came. Within 15 minutes, he knew and said that there was a condenser coil that had a crease where the copper and aluminum crossed and the Freon leaked out then. A part was ordered, but I got a unit. With COVID going on, you're at the mercy of others as far as getting parts, so I expected to be without air for at least a week or so. Advanced Heating was prompt and they did things in a timely manner.

In November of 2019, getting the tech out here was a slow process but the last few times, it has been fairly quick. Sears came out for an appliance repair and the tech, Michael, did a thorough job. He was personable and on time.

I've got a rental property and it was the drain line that was messed up in it. It looked like the drain might need to be replaced. The first time a technician came out, he didn't do anything. He didn't even turn the unit on. I had to tell him to turn it on. He kind of Jerry-rigged the drain line, which is some kind of a lie. He said everything was okay. We turned the unit back on and it started leaking again.

White's AC Service came out, diagnosed our air conditioner that wasn't blowing cold, and put the capacitor in. They explained what they were doing and what they found, and were in and out. I would recommend American Home Shield highly.

The AC wasn't working. Everything went well with the contractor.

The compressor went out on the AC and the contractor, Cool Blew, had to order it and get it in. As far as Cool Blew was concerned, it wasn't an issue. The waiting period was probably the most annoying part because you gotta wait. But as soon as it was okayed, they were out there in three days. They did their job and they were awesome. American Home Shield did what they said they were gonna do. I'm a facilities manager, so I understand that getting products or parts is difficult right now and it took a little bit. But overall, it was a great experience and we were happy.

The drain was leaking in our half bath downstairs. I filed a claim and the contractor was here within two hours. They replaced the whole piping system because the old one was rotten through and it was leaking all over the place. Everything was covered by AHS. I like that the job gets done and covered. The only thing I don't like is that sometimes when I get on the phone, it's a long time till I get through to anybody. Also, there was one time I didn't like the people AHS sent out. The contractor they sent out for the AC was not people-friendly. But other than that, my claim experiences have all been good.

Having American Home Shield has been beneficial. My refrigerator wasn’t making ice and my air conditioner wasn't cooling off. I had claims put in for them, and I am satisfied with the process. The techs did everything the first time and I was pleasantly pleased. They were timely too.

The electric people were great. It was a really stupid call, unfortunately. I feel like I paid $75 for nothing. It was just a flipped breaker but I'm glad that they came and were able to verify that everything was good in the house. So, it was a good experience. They were friendly, informative and prompt. They called me before they came. I've used American Home Shield before for some things and I have no problems with them either.

My experience with AHS has been smooth with the exception of when the claim was first filed as it took someone a while to get back to me.

We had a fairly new sink installed in April and it was leaking. It turns out that the person who installed it hadn't tightened some screws. So, the guy from T Mayes Plumbing came in, immediately assessed the situation and fixed it. He tested it and stayed long enough to test to make sure it was done. He was in and out in 10 minutes. He was great. We have another ticket open with American Home Shield for the microwave and we’re supposed to hear back from them but I haven't. I was under the impression it would be sooner but I forgot that it’s Thursday and that was just Tuesday. So that's within the realm.

There was hardly any air coming out the vent of my air conditioning unit. I called American Home Shield's 1-800 number and I paid my $75. I told them that the air conditioning wasn't working properly. That was process was easy but I didn't speak to a human as I didn't have the option. Someone came and he was prompt and polite. He was efficient too. American Home Shield was very good to work with.

The prices of AHS went up, which I don't like, from $75 a month premium to $90 a month premium. But their service is all right. The tech that came out recently was really good and very prompt. Said he was going to get a part in two days. He got it in two days, came back and fixed it in 30 minutes. The guy was very professional, didn't leave a mess and was courteous too.

We recently had Absolute Heating and Cooling come out. They were on time and they fixed the issue. American Home Shield's service works great.

The process has been very good 'cause as soon as we put in a claim, American Home Shield is very quick to respond and they try to schedule us for as soon as possible. They recently had repair people come out to fix the motor for our water pump and it went very well. The repair people were very helpful and friendly and they were able to fix it.

The ice maker on our refrigerator stopped working, and Chewy was the person that came to inspect it and knew exactly what was wrong and ordered the parts. We know that this is a wacky time with delivery. He quoted us a certain time, and the part came in a week in advance, which was good news. The same technician came to repair our ice maker, and it was very efficiently done. The first time, the company gave us a time slot of two hours, and they came right at the beginning. The second time was right in the middle, so we appreciate that. It was very successful. I'd also like to commend Chewy. He was courteous and knew exactly what needed to be done. Very impressive.

Chesapeake came out this week to repair my refrigerator and the freezer because it wasn't cold and it wasn't freezing. The technician called to say he was on his way and I told him I had unplugged the refrigerator. He asked if I left the doors open and I said no. I did leave the door open on the freezer. When he came, there was still ice on the element at the back of where the freezer compartment is. So he worked on it and he told me to plug it back in and to put a bottle of water in the freezer. Once the water was frozen solid, it was okay to put my food and stuff back in there. But the bottle of water is still not frozen. When I called back yesterday to Chesapeake and I said, "Look, the gentleman was here. Am I doing something wrong? Because the water never froze. It's still liquid." The ice packs that you can put in a cooler are still loose too. So, my food was wasted and I've had to throw food out.

I had an electrical issue with my air conditioner unit. I reported it through American Home Shield's website to have somebody come out and look at it. I hate the website because there was no way to describe what the issue was. The issues listed didn't match what I was able to describe, and I don't call because the phones are irritating. I just go online and figure, “Well, the vendor will call me and I'll tell him what it is.” When I file claims, I get an email confirming that the contractor has been given my information and my card has been charged for the fee. Then the vendor calls me the next day. As far as the AC unit, it needed a new whip. It's the power cord between my air conditioning unit and where it plugs into the actual power. It had a breakage, and it was a fire-risk. I’m perfectly satisfied with the warranty company, and I've never had an issue with the vendors here.

The electrician was able to fix the outlets that weren't working quickly. The only thing is, some outlets that were supposed to be replaced (and that's what I had indicated when I called to make the appointment) were not replaced. But American Home Shield is very convenient and easy to deal with. The system is pretty straightforward from connecting to someone or scheduling the appointment to checking online and getting updates. I really like it.