American Home Shield Reviews

I was having an electrical issue. When the tech came out, he couldn't find anything wrong, so that puzzled me 'cause I knew there was something wrong. So, then I had to do a recall, which he just came back out yesterday. But when he came out, he was like, "You fixed the issue." Because when the guy was here, he said, "If I don't see the problem, I can't fix the problem," so it frustrated my husband a little bit. So, my husband took it upon himself and fixed the issue himself. I feel like I paid AHS for his service but he didn't do the service. But I recommend American Home Shield 'cause it's not their fault and they helped us with the problem.

Budget A/C, the contractor, was fabulous. We had a clog in a pipe that came out of our washing machine where you hang the hose and the water comes out of the washer into a pipe. Budget A/C did a great job. They communicated very well and showed up when they said they were going to. The young man who did the work was super personable and very nice, and he was able to fix it. So, everything was fantastic. In this situation, everything was perfect and went exactly the way I would expect.

My wife who's not easily happy with a service was very pleased with Jeff, the repairman who came. I had this leak that was dripping enough water that I was a little bit concerned that it could get worse. Jeff came at an appropriate time and explained what was going on to my wife. The only thing I would critique about the service is when I did call the place, AHS could not reach Jeff. The appointment was from 2:00 to 5:00 PM, and it was about 4:30. I started getting nervous because my wife was at home and I wanted to make sure that it was still scheduled okay. I wish we were notified that there would be a delay. Jeff would have known earlier from previous jobs. He did eight jobs that day so he was getting behind but I wish someone let us know to give us a little leeway instead of just sitting around all day.

When my toilet was leaking, A-American Plumbing came in and fixed it. The plumber was friendly and polite. AHS has come out to fix anything that I have that's broken so far. It took a long time when I had an AC that needed to be repaired but usually, someone comes out within a week.

I filed a claim for the air conditioner through the American Home Shield website. It was user-friendly and I could figure it out easily. I received a text message saying that the claim was assigned and then the contractor called me. The tech texted me when he was 15 minutes out. He fixed my air conditioner and he also gave me tips on how to take care of it better. It was really good because I didn't report my outside unit but he looked at the outside unit to make sure that it was all okay. He claimed it was filled with dust and dirt, so he cleaned it out. He also cleaned out the weeds in it and replacd the capacitor. I was very satisfied.

Our garbage disposal stopped working. The website was easy to navigate when I submitted the claim online. The contractor came out and replaced it within the same day. It was great.

Pure Pool Service came out because the pump motor wouldn't start. They got it done. They replaced the capacitor on-site and left. Everything’s working fine. They were very good. I'm very satisfied with AHS.

I've had quite a few claims with American Home Shield. Sometimes there's a week wait, when it should have been taken care of faster. I was frustrated with the first experience with plumbing. Th contractor had to come out three times before they did actual work. It seemed like a long process but that was taken care of eventually. The last claim was for the air conditioner and it was handled well.

A con artist had been here before at my nickel telling me that I needed a whole new system. This guy, Tristan, came out two hours later and had the whole thing humming. He was the greatest. Insurance is a bet and American Home Shield always lose. I've had a home warranty for 40 years and there has not been a year that it didn't work in my favor. I would never not have it.

I have a cracked plumbing stack and American Home Shield had to have the initial diagnostic done, then they're going to decide the course of action. I was never contacted about what needs to be done after the fact though. Pipe Solutions contacted me and let me know, but there's still the matter of what is and isn't going to be covered. They haven't even started the repairs yet. With American Home Shield, certain things are easier to call on than others. When it comes to plumbing matters, it's a bit more cumbersome. Electrical issues are easy and HVAC issues are straightforward, but anything that regard a bigger fix can be problematic at times.

It was leaking water inside the refrigerator, so I had a little bucket I had to put in there to collect the water. I made a claim with AHS and I didn’t care about paying the 100 bucks. But the process was fast. From the day I called, the tech came within less than a week, so that was awesome. When the tech came out, he told me that I needed to defrost it and that it was frozen up because it works harder in the garage. So, I defrosted it for two days, cleaned it up, and plugged it back in. It seems to be fine now.

Allan Electric was wonderful. I would call them again in a heartbeat. From the second since I talked to them, they came out immediately. I told them that the box had melted and they made it a top priority, because I was sitting in 105 degree weather without electricity. It was on a Friday, and they put me down immediately for Monday morning. At 7:30, they showed up on time. They ordered the parts immediately. They talked to American Home Shield in person, so it made the transaction go faster. I have had another problem, though, with American Home Shield.

The icemaker wasn't turning. The tech scheduled a video call. He was able to see that the motor had stopped in between and determined that that was probably bad. So, he knew what part to order and had it ready when he came out. The people that American Home Shield has sent out to my home have been professional, and they've taken care of the problem usually pretty quickly. The warranty always worked out for us with the things that we've had go bad. It has been worth it for us. I do like the option of doing the video call first because it saves some time.

SDL Plumbing did an awesome job. They were timely with coming out to repair the toilet. Their guy was very knowledgeable and very thorough with his repair. AHS has always taken very good care of me.

I had my AC worked on twice. It never got cool, but it would kick on and the capacitor was shorting out. The first time, AHS sent Logue Heating and Cooling out and they did a repair. But after that, my electric bill went from 300 to 400. I called AHS and said that something was wrong somewhere. So, Everyday Heating and Cooling came out. The tech checked the capacitor and cleaned something with some wires. Then he checked the burners to make sure it was operating in conjunction with the air conditioner, and then the thermostat. He was great.

I called and reported that my air was not putting out cold air, but warm air. There was back and forth with Cool Image Air & Heating, the company that was going to do the work. When I had Whirlpool for all my appliances here in my home, there was a wait for something, but not as long as this. This was a long haul with no heat in the high desert. American Home Shield doesn't have enough people working the company but they were nice. When I called them and told them to find another company to help me out because Cool Image Air & Heating wasn't able to give me the service within a reasonable amount of time, they had me holding the line, called around but said they didn't have any others available at the time. They were all swamped so I stayed with Cool Image Air & Heating.

When we did the repiping of my steam system, I got a fair price, but the vendor was at my house at least a dozen times trying over and over again, mostly unsuccessfully, to complete the job. In the last case, the AC company did the job they were asked and completed the task, and I only paid the 100 bucks. Overall, American Home Shield is doing a good job and I am happy with them. Sometimes it's difficult to contact them, but that has improved over the last few months.

The techs that AHS sent came out because the air was out. I was hearing water coming out of the inside unit that blows the blower. The first time, the first one that they did was on July 13th. Then we had one on August 1. I called American Home Shield to have them either reopen or recall that claim because it wasn't cool anymore. The sound like I hear water, they explained it could be condensation that was there. I said, “No.”

The outlet didn't work. The electrician came and fixed it. He was very nice and fast. Overall, we’ve been happy with American Home Shield.

We discovered water in the crawlspace. A person that was checking for water mitigation identified that the ductwork was sweating. It's producing its own condensation due to lack of insulation. So, we filed a claim with American Home Shield and they sent out Total Air Care who verified what the water mitigation team determined. So, they recommended that American Home Shield allow us to reinsulate. But I've not heard from them, and I've called twice. Total Air Care came out initially on the 6th, but they needed someone else to check. They finished that on the 9th. I called them on the 13th to see kind of where we were. I didn't get anywhere at all. I did call yesterday to see anything, and they said they were still working on it.

We have a condensation pipe in our basement that was leaking profusely. Techs came out and they repaired it. It was mostly repaired but there are still some areas that were still leaking so they came out again. They are coming out this one last time today to make sure everything is good because I feel some moisture around the pipe. They are supposed to be here between 9:00 and 5:00. I'm just enjoying the service with Home Shield so far. I researched that I get a lot more with Home Shield than my previous home warranty.

The AC wasn't working. Evidently, there was a leak in the coolant system. The contractor put some stop leaks and also filled the reservoir with Freon. They said that I should not have any more trouble with that for years. AHS has always been there for whatever has happened over the years. Any kind of repair these days is so expensive so without them would be a hardship. I appreciate their service so much and I recommend them to everybody I speak with.

The gentleman that came out and looked at the AC was very thorough. I’ve only used AHS the last four months since we got down here and I'm very happy with the service. They're very attentive and they respond right away. I'm very, very satisfied.

I had a claim but the vendor did not follow through nor didn't call back. I called in to see what could be done, and I spoke with someone who promised they’d get things going, and I still didn't hear anything from that vendor. When I called back, I was just over it and I said I wanted to cancel everything, I was not receiving a service, and I'm just paying money monthly. The young lady that I was speaking to was very diligent. She wanted to make sure that I was happy and she did not want me to cancel the service so she put me on hold to see what she could do. She came back and said that she got somebody to come out and if I don't hear back, she gave me their number. This time, they would give back my $100 deposit that I paid upfront and they would just do for me because they value me as a customer. That was above and beyond and I really appreciated that. The vendor came out and was very efficient, fast, and polite. I was pleased.

So far, American Home Shield has only covered one of the four issues that I've had. The AC was leaking Freon and Metro Air Services was sent out. I was comfortable with the tech that came out.

When we plugged into an outlet in our bathroom, it wouldn't work. We went to reset the GFI in the other room and then plugged it again. But then anything I would plug in would bow the outlet. The techs came out quick. They looked and said there was some damage to the outlet. They replaced it and everything has been good for the couple of days that we've had it done. So I'm happy. This was my first time ever having AHS. I thank the Lord that we have it because of a little thing here, a little thing there. Like our garbage disposal worked when we moved in and a day later, it was broke down. I'm so happy we have this coverage.

The compressor fan motor went out on my air conditioning unit. I had trouble submitting the claim online so I called AHS. But when I called, everything was fine. The tech that came out was great. He very quickly resolved the problem. He replaced the motor and got me underway. Everything's been fine with AHS. But I had a claim during the peak summer months and I had to wait a few days.

The casing of the pool pump was damaged. I called American Home Shield and I had to pay 100 bucks to get an appointment. Clearwater Pool & Spa came out, inspected it, and replaced it. They did it in a quick amount of time and they were clear on what they were doing. Overall, American Home Shield is a good investment.

American Home Shield has done great for me. Every time we've called, we've never had any problems getting someone out here. It may have taken a day or two to get out here but that is understandable. This is a large area and there are a lot of people with a lot of problems. If I had to replace everything in this house, I would go bankrupt. I couldn't do it so a home warranty is important. You got to have it. But I wish they would fix the system better. When you call local companies to come out for American Home Shield, they do a half-** job because they're not getting paid quick enough. That makes the consumer have to deal with all of the backlash and attitude from the people American Home Shield sends out here.

I'm happy with the service of American Home Shield. When my dryer wasn't working, I submitted a claim and it was easy and unbelievably quick. The tech was very polite and came right on time. I had asked him to call me about 10 minutes before he got there, so I could meet him there 'cause I was at work and he did that. He came in and in 10 minutes, knew exactly what was wrong with it, told me it was a timer, and that they would have to order the part, and that they would call me when the part came in. Then, they called me back and told me the part was in. They came out, asked me what day I wanted it in. I said as soon as possible. They either came that day or the next day and came on time. The tech put it in, cleaned everything up, got a broom, swept, wiped everything down and left. He was really nice.

I'm satisfied with American Home Shield. I put in a claim online that the upstairs and the downstairs air condition was blowing heat and it was easy. However, the contractor did some stuff I didn't like. I wasn't home, but my son was. The repair man was supposed to change our filter, and he did not. He did the cooling, but he just left the filter in the basement and went about his business. What good is that? He's going to cause more damage.

A technician fixed my kitchen sink that was stopped up. It wasn't really fixed but I can't blame him. The water did technically run but it seemed like once you filled the sink up and try to let it out, that's when it didn't want to run. I did give them a call back and let them know that it was not plugged properly, that the water was still taking a very long time to go down, and they came out. The bad part is I hate automated systems when I want to put in a work order. It seems more efficient when you talk to a human being because they know exactly what you're talking about and can type notes. So as long as I'm talking to a human, I'm okay.

My upstairs air just stopped working suddenly. The guy came out and found out what the problem was and it's been working fine ever since. I would have been out of a lot of money for this repair if I was without this warranty.

The tech determined that the dryer needed a fuse. The control panel wouldn't catch the grooves, so he had to get a new one. The shipping of the part took a long time. But once it was in, he came and did a great job. I'm satisfied.

One of my mom's coworkers had a friend that was raving about her home warranty. When we started having issues with our home warranty company, my mom was told us, “Let me reach out and see if she can get the information or the company name.” We ended up going with American Home Shield and they have been much better than any other home warranty company that we had. Once we reached out and said we were having an issue, they hopped right on trying to help us and trying to get the issue resolved. I felt very confident. The contractor that came out seemed very professional and nice. That was refreshing. The only thing is when you're contacting the actual contact center for American Home Shield, some of the representatives are a little bit hard to understand. Other than that, I would definitely recommend the home warranty.

Air Design A/C & Heating was great. They called me and told me exactly what time they were going to swing by. The guy was super cool. He really knew what was going on. The problem apparently was lightning, it hit our house, and a bunch of electronics went down. I saw that I had a problem with the AC unit because it was leaking. I didn't realize that the outlet was having problems. So he pointed the problem with the outlet. We reset it. He suggested changing it if it keeps having problems. For now, it's been good. So he reset the outlet, connect it, cleaned everything and taped a few holes. He also checked the coolant and the gas. Everything was good. Submitting the claim with AHS was easy. I called and someone contacted me. I'm happy with it. I was lucky that it wasn't anything really bad with the equipment. The equipment was fine.

I have done my first claim and second claim within the past month with AHS. I was unsure for a long time exactly how to do it. But the first time, I did it via the phone, and it was fine. The rep was a tiny bit hard to understand though. Then the second time, I did it via the computer. It was really easy these past two times that I submitted a claim. I was surprised about how quickly people got back to me. The first time, I thought I might have a leak in my sewer pipe. The tech got under there and fixed some pipes that had come loose. Then the last time, I have a grinder toilet-type thing in my downstairs area and it was a ton of work and a very nasty job, but he was in and out and got it done. It was the same guy both times.

Our AC was not blowing cold air. I had another technician took a look at it and he said the condenser was blown up. When A L Affordable from American Home Shield came out, he said the same thing. After a week, he brought it and then he fixed it. It's working fine now. I love AHS. It's helped me a lot because that condenser and fixing it, would cost me a lot of money. So I saved a lot on that.

I'm not overly thrilled sometimes with American Home Shield, and I have considered going to someone else. I understand that if an appliance can be repaired, that's what they do over a replacement. My washing machine went out and the guy that they sent said he was gonna recommend it to be replaced. But American Home Shield did not replace it. They made him come back and repair it.

The microwave was not turning on. The tech told me that the control panel is not working. But there is no panel available for that microwave, so AHS is replacing it. It’s been around two weeks now and it's taking a long time to replace. Otherwise, it's good to have a home warranty because we don't get any surprise and if things stopped working, then we contact Home Shield.

Sometimes, American Home Shield's service is good, sometimes it's bad. Trying to get a hold of them for claims or any of that stuff is a little rough. We had a plumbing leak, and they kept postponing it, and it ended up creating flood damage. It cost me another $2,000 a year in homeowners insurance. It's been good on the small stuff, like the appliances. Even the AC wasn't bad. They sent a guy out when we had an AC issue recently. He had the part changed out and the AC was running again. He fixed it in 15 minutes and was on his way. He was, by far, one of the best ones.

Our water heater was leaking everywhere and we had mold from the leakage. It's sitting on the box out there in the garage. A tech came and I was with him the whole time. I showed him different things. I asked about things and there were some of the stuff he was saying was right. He said he still had to get the water heater fixed. But in the end, he couldn't do most of it. He probably doesn't know how to do anything. He was gonna send the claim to American Home Shield. He was going to get the water heater and they could put that in. But he never really followed up with us even when we tried calling.

My dishwasher, dryer, and washer all needed repair. I was satisfied with who American Home Shield sent. They had to order parts. So, it took a week. But all in all, it was good. The tech was quick. It took him 15 minutes to do all three. With having American Home Shield, I don't have to go and find a repair person myself. So far, so good.

The toilet rocks back and forth. We called Home Shield and they gave the name of the contractor and the time that they were coming out. They told us that the contractor will call us when they’re on their way. The contractor was very professional and timely. They knew what they were doing. I’m impressed. They thought the toilet was not sitting level. So the floor needed to be raised just around the toilet itself. The whole floor didn’t need to be replaced. Just that little section around the base of it. They haven’t done it yet. They had to check back with Home Shield. But overall, Home Shield has been good. It’s worth the extra cost especially when it’s a high ticket. It helped a lot when you don’t have to put up the whole amount too.

I did a claim to American Home Shield for my AC that wasn’t keeping the house cool. At first, they had sent me to a servicer that was going to take a week to come out, and then they changed it over to someone who came out the next day. He checked it and then added Freon.

AHS meets my needs every time I call them. They send quality people out to help with the service of my air conditioner or other matters. That's why I've stuck with them. In the first few years that we were with them, the people they were sending out were not as knowledgeable as I thought they would be. But over the years, they have changed and the people that they've dispatched to my house usually can spot the problem, isolate it, and fix it in one visit, or they might have to order a part and come back at no charge to me. They've gone up a little bit in their service fees, but everything else is going up, too. The last time I had someone out was a couple of weeks ago for my air conditioning unit. The contractor came out, found the problem, and corrected it.

We had a pressure release valve that had gone bad and we didn't want water flooding in the basement. We had to turn the water off until we got the new plumbing person out there. Hers and His Plumbing came out and they replaced the valve. Unfortunately, they didn't have one from their own supply place, so they went by Home Depot, got one, and it was defective. They came and fixed the problem on Thursday then Thursday night, the replacement sprung a leak also. I texted the plumbing person and he said I needed to do a recall. He was coming out with his family that Saturday. Otherwise, we wouldn't have been serviced until Monday. The same guy came out, brought a new valve from their supply place and fixed it up.

We were having an issue with drainage and a possible leak for the washing machine line and what we thought were the bathrooms. It turned out just to be a clog in the main washing machine line which the techs cleaned out. They explained the entire step-by-step process to me, showed us what they were doing to diagnose the issue, and we would pay them out of my own pocket if we ever had a problem again. Unfortunately, part of the underlying issue for what caused it isn't covered by the home warranty company. But the tech said that if we ever wanted them to come out and give us a quote, he would be happy to do that. Overall, American Home Shield has been very helpful for setting up the policy and for making claims for repairs.

The tech came out to fix the power that was off and on in three of the bedrooms. He did a good job. We thought the problem was something within our main bedroom, but it wasn't. He took apart the fan, which had nothing wrong, and he ended up fixing some wire that he thought was wrong. Then he found the source of the problem in our kids’ room and he ended up fixing that. It was really fast and convenient. It was nice. He was a good tech. He came within the time period that he said he was gonna come and he was professional. This claim was perfectly fine, but the claim with the AC and with the plumbing for the water heater have not been great. The AC unit claim has been open since June, and I haven't heard anything. So I'm not happy with American Home Shield.

I had two GFI outlets and a regular plug-in outlet in my house that were not working, and one outlet was flipping a switch on our fuse. I went online to submit a claim with AHS then from the website, I got the name and number of the contractor. The tech that I got was fantastic and fast. He called and said he was available the same day that I made the claim. Then he came and showed me what he was doing and why he was doing it. I have another claim with AHS for my refrigerator and they were booked up for a week before they could come. Then I got a call a couple of days ago saying they had the part, but they can't get out to see me until sometime next week. So, the fact that the first tech could get there the same day, and it was on a Saturday at that but he was working, was fabulous.

My AC unit wasn’t working and the contractor was awesome. They were quick to respond and they were professional. The breaker on the wall had to be replaced. American Home Shield has been good to us and they were easy to deal with. We’ve used them a lot. People should sign up and use them.

Patriot Plumbing has been out a couple times for different things that happened and they're awesome. They scheduled right away and took care of the problem right away too. They replaced the wax ring 'cause the toilet was leaking.

American Home Shield is questionable. It took me about a year for my refrigerator to be replaced. What I had to do was tip off the refrigerator to see there would be a freezer burn in the back wall where it would be frosted. Then I'd have to clean the bottom of the vegetable drawers. I'd have to take out the ice and the water. It was a GE which was defrosting inside. The contractor said it was this particular panel. We did six services before we could even get American Home Shield to give us a replacement even though they were told to have it replaced. When the repair people tell American Home Shield there's a problem and they can't fix it, they should go immediately and take care of it. Also, American Home Shield has to change their customer service. The whole problem was the people that I was talking to were foreign. They don't know our language that well. Their customer service needs to be American people where they can understand our language and terminologies.

American Home Shield's service was amazing. I was very excited about this warranty. There were two separate claims. After the inside plug failed, the outside one failed too so the contractor came back out the second time. They were able to fix the outside and that was fantastic.

The refrigerator wasn’t staying cold and it was raising up to 60-degree temperatures inside. The tech showed my wife what the problem was, explained it to her and fixed it. Everything’s good now and the repair helped tremendously because now, we don't have to find a different spot to store our food.

The contractor was supposed to come out to repair our washing machine, but they have not. American Home Shield sent out three repair guys, so it looks they've been kicking the can down the road to keep from doing the repair. And they were supposed to give us a call within the next 24 to 48 hours, but it has been three days ago now. We haven't heard from them. It takes too long to get anything done. We had a garbage disposal issue, and it took them two months to get that issue resolved. They just don't do what they're supposed to do and their customer service sucks. Call them, definitely reading from a script card, and repeating the same thing over and over. So, at the end of the day, it's not a good experience.

The washing machine was leaking all over the floor. TM Service's tech came out and he was very fast. He realized he had to order a part and he was gone. He was here not even 30 minutes. I'm very satisfied.

Our condenser outside started making some weird noises and I reached out to the contractor in the morning. They said they were full but they could work me in. They asked when I was available and I told whenever they wanted to come. It was 95 degrees outside and they came out on the same day. They were able to figure out quickly what was going on. We have a Trane system and the guy who was working on it used to work for Trane, so he was very familiar. He said it was a common part and he would reach out and see if it was in stock and let me know.

I submitted a claim for the washer to be fixed. AG Appliance Repairs came and diagnosed it. It wasn't filling with water and so they fixed it. They were professional.

CPR Appliance Repair came and looked at the oven. The part that they needed to fix the oven was no longer available because KitchenAid doesn't manufacture that particular microwave oven anymore. AHS replaced the microwave oven and we have a Westinghouse now. However, it was not too easy to do the claim because the persons that I talked to didn't fully understand what was going on. I told them in the beginning that I would give them the measurements of the microwave and the area that it was installed. I was told that AHS does not use measurements. They wanted me to send a picture, which I did. I asked the person that I sent the picture to, “How are you going to tell from a picture what the dimensions of this microwave is?” The person told me that they were gonna see what the installation is.

American Home Shield arranged a rekeying service that came with the package I had purchased. They called me and asked me if I wanted to do it and when. They took care of the rest. The technician that came out from Big D Key was on time, did the job, and left. It was a good experience. American Home Shield's warranty means something when others don't.

We had smoke detectors that were 16 years old. So, we needed them replaced. I got someone to come out who noticed it was 16 years old. So, we asked him to replace them and check all the connections with it. He was incredibly helpful. I find having American Home Shield a very useful thing to do. You can get your service done at one-shop place. You then get to know what the different contractors are around. So for me, it's great because you don't go trolling around the internet having no clue who’s gonna come.

Sewer Medic came out to dry my walls on the inside and so far, they are doing a very good job. I haven't had any problems with American Home Shield and it's been a good experience for me. My sister has AHS too and she was the one who told me about calling them about this water problem that I was having so, I did.

A friend of mine has 24 houses and he has American Home Shield on all of them. He told me to get the home warranty because I have a hot water heater, stove, refrigerator, and pool filter. I signed up with American Home Shield about three months ago. Something happened to my pool filter so I filed a claim. It was rather quickly and I got a notification that the pool company would contact me within one business day. They called me within an hour and a half.

A year ago, we had two toilets replaced and it was by a company called SAP. The guy came, then he left and said he went and picked up two toilets. When he came back, he installed them and showed my husband a little bit about the toilet. He said he'd have to come back because the top toilet rocked when he sat on it and that he couldn't finish the installation. But COVID happened and that was the end of it. Finally, we got back around to it and AHS sent out Island Plumbing. Their guy was great. He came in, fixed it, and everything has been good since.

I would recommend American Home Shield because it's a great tool to have, especially for females who don't know anything about fixing anything. The contractors come right on out and get the claim done. When I had a leak under my refrigerator, a gentleman came out. He fixed it and told me what the problem was. I was glad with that because I didn't want to mess up my food. However, I had issues with some of the foreign people. You can't understand what they're saying sometimes. Also, I had one contractor that was giving me the runaround at one point. I told American Home Shield to put in the system that I didn't want that contractor to come back to my home.

The fan motor was not working correctly and after I put in the claim, the tech came the next day. I’ve had American Home Shield for a couple of years now and I’m satisfied.

At first, American Home Shield thought the issue was my AC unit thing. But then the contractor came back and found out it wasn't that. The issue was the hot water heater. They paid for just the hot water heater. But it wasn't put in right, so we had to pay for the replacement. I didn't understand how we had to pay $900 out of our pocket. Also, I didn't like I had to wait till Monday for someone to come out. The contractor should have come on a Saturday but they called me on that day and said that the technician called out sick and there was no one coming. My water was running for days because of that.

American Home Shield's service is very good. My furnace was damaged and also, my water heater was broken. But American Home Shield repaired everything perfectly for me so far. When I bought this home two years ago, it was 18 years old. All my appliances were pretty old. If you have a close to 20-years-old, definitely it's recommended to buy this insurance.

If I ever have any furnace or air conditioning problems, I want Fast Response Heating & Cooling who came out here the last time to fix it. I was amazed. The lady called me and told me that she was on her way. Then she got it fixed. I was proud. It's been working great ever since. The only thing that bothers me about air conditioning, if it’s my furnace or my compressor outside that goes out, I am hoping that American Home Shield is going to pay the majority of the replacement costs. I've had it all these years and haven't given it up because of the amount of money that I have paid. But then people should consider American Home Shield since AHS has come and taken care of the things when they needed to be fixed.

There was a couple of noises in the air conditioning unit. After submitting the claim, the contractor got ahold of us and then we made the appointment. The tech came out right away. So we were very happy. He looked at the unit and said it was a very good unit for this house and that the noises were natural things that happened with that air conditioner. We’re new to the area, so we don’t know who to call and we feel very comfortable with American Home Shield with them knowing who to send out, and to take care of any problem, or to give us any advice on any of this.

We're just a couple of weeks into it American Home Shield and we already used them one time. The claim went easily and pretty quickly. What happened was we could not get the pilot light of our hot water heater lit. Rather than electrocute ourselves, we put in a request to American Home Shield to bring a plumber out. He came out within 24 hours. We only had one cold shower so it wasn't too bad. My wife dealt with the plumber and she had no complaints. Everything has been working fine. We have nice, hot showers.

I had American Home Shield for 15 years before. When I bought this new house, the company I financed through set up another company, which is the only reason I didn't have American Home Shield. As soon as that one expired, I went back to American Home Shield because I'm cool with it. One time, all of my appliances went down (my washer, dryer, dishwasher, and AC) within two weeks of each other. The person that came out for my dishwasher said, "We got to order parts." He did then he got sick. He came out a couple of days after he said, "I'm gonna try get out there on Monday." When he came, he put all the new parts on. It's the latch that holds the door shut on the dishwasher, and for some reason, it would not work, so he recommended a total replacement. I'm still waiting to hear back on that.

The second bathroom toilet decided to either completely drain and give a sewer smell or overflow and just run. Tom Melton Services had a fellow within an hour and a half at the house the next day and had it taken care of. It's nice to have a warranty on things breaking down when getting a new home. I was not pleased to be able to test the service, but impressed with how it worked.

I called AHS because the door of my microwave was not opening. The tech that came out was extremely helpful. He really did a great job. Very professional. Wore his mask, came in and did the job.

When we flush the toilet, it was going into the bathtub. Somehow it didn't do it at first, but the buildup made it go ahead and do that. The person came in, fixed it and it's fine. Everything was done quick with the claims process. Even this morning, I had to call in again for another problem and it's going to be taken care of. I'm getting a security system and they can't put the camera in because there is something wrong with the wiring of the doorbell. I made a call a few minutes ago and American Home Shield is going to contact me about that. I'm sure it'd be fine. All in all, everything has been good. Hopefully, I won't have any more problems, so I won't have to find out.

Getting the service for the washer and the refrigerator was a problem. I asked for that together and American Home Shield said it would be on the same ticket because it was the same technician. It turned out that for some reason, initially, the washer was not on the ticket with the refrigerator. So, I had to call back in. The people in the call center do not speak English very well at all. I've worked in insurance for a long time, so we spoke to people in call centers in different places. I’m not unfamiliar with working with people in different places but this girl was terrible. She could not get it out of her head that I had a Whirlpool refrigerator. I was on hold for five minutes while apparently, she called Whirlpool. I said that she needed to stop talking about a Whirlpool refrigerator because it’s a GE refrigerator and I need to have this on the same ticket as my washer.

I’ve had claims with American Home Shield on my AC unit, my oven and my washer and dryer. It’s a little bit of everything and the claims process is usually the same. It’s smooth and within 24 hours, they have somebody calling, communicating and trying to make an appointment with me on when the company is going to come over and fix whatever is broken in the house. The contractors were good although there were a couple of guys who couldn’t get the job done that day. But some of them even went out of their way and worked over the time that they were supposed to to get the appliance fixed for us. So, I absolutely have no complaints there.

One evening, the downstairs air conditioning unit quit operating, so I went online with American Home Shield's website and submitted a trouble ticket. Almost immediately, I got back a text message that said Valley Construction had been identified as the the contractor assigned to my case and that they would be in contact with me. That was super easy. The next morning, I waited until about 10 o’clock, then I gave the phone number a call. Talked to Pete. He said he happened to be in the area working on another install, and he would be at my house that afternoon. He came out and fixed it. I was watching what he was doing and talking to him while he was doing it. He was very competent and very thorough with it, so I was very happy with what he did.

Out of all the home warranties, American Home Shield is the best one I've ever used. They don't hassle me if I call them about three or four times. They listen and they don't say, "Well, I'm not sure if that's covered." When something happens, I need to call them, I don't want an issue, just come out and fix it and go away. It's awesome that they send someone out because I'll use them forever now and I'll have fewer issues. If I have issues like the tub's blinking, the toilet, the water is running, they'd let me combine them all into the $175, which is really nice. With my recent claim, the dryer was really hot. Whirlpool came and checked to make sure that the filter or the vent thing was all cleaned out. I have referred American Home Shield to so many people so far saying, "Don't even use anyone else." I'm so impressed with them.

I've had this U-Line icemaker that hasn't worked since January. The guy from All Out Appliance, Justin, was nice but he didn’t know much about it at all. He called a friend of his who works on them and talked to him. Justin tried everything and worked hard on it. This last call, he said he switched out the water valve but maybe I misunderstood that. When a different company came out to fix my icemaker in the refrigerator and the freezer, the guy took a look at it for and he said the water valve hasn't been changed out. He showed me all the dust on it and he cleaned off the coils around it and said that that needed to be replaced. It looks like this company is fine and gonna be able to fix it. But I’m into All Out Appliance or into American Home Shield for over $400 now for the repair. Which if it was a bad water valve from the get-go, should have been fixed for $100 the first call.

The whole entire right side of the unit would not work and I wasn't able to start the dryer. I called AHS and the tech from Premier Appliance Repair who came out was professional and did good work.

It was easy to get through and schedule the request. The agent came and he rekeyed four locks. He was very professional. We just bought the house and we don't know who else has keys. The previous owner had given us one key originally. And I reached out to the previous owner, and I was able to get an additional four keys from her for the door. So I don't know, they’re 6, 10. But to know that my family's safe and that nobody can enter the house whenever they choose, rekeying was important to us.

American Home Shield is very convenient and effective. It's a great way to find a handyman. I recently called them for the dryer that wasn't heating. A technician came and changed some fuses and the heating component. I can do my laundry now.

Every time I needed something fixed, I call to let AHS know and they are right on it. The tech that came out recently for our AC was good and very professional.

I had a leaking toilet. The tech was very polite and professional. He allowed me to explain to him the things that I've witnessed as part of the problem. Right away, he was able to identify the problem and take care of it. I've also had refrigerator done before through AHS and I was 100% happy with that. With the warranty, I don't have to pay a plumber $105 to come out when I pay 75 to have someone come out and fix it.

AHS picked an incompetent air conditioning expert, called Quick AC out of Orlando. They came out and determined that the compressor was bad. They made me wait in 100-degree weather for almost a week and a half. They came out and replaced it, but they let some wires hang on the copper tubing, the hot end of the copper tubing, that goes to the compressor unshielded, which, within a few days, burning a hole into the copper tubing and let all the Freon out. I had to pay $400 for the Freon, to begin with. I didn't want them to come out again because they did such shoddy work.

The claim was for the condensation drain that was plugged up. Our unit is in the center of the house, so it was starting to leak water from the condensation pan. A technician came out and cleared out the drain line. He sucked out the drain line from the side of the house that goes under the concrete slab then up to the unit that’s in the house. He cleared that so that it'll drain the condensation water out from the pan. He told me to put a small mixture of water and bleach down that cleanout tube and that will keep it from gumming up.

I've only had two claims with American Home Shield and both have been fine. I usually call my claims in so I can tell people what's wrong. Recently, the freezer part of the refrigerator was not freezing. The tech said it happens often in these appliances. He knew exactly what to do. They had to order the part, and they did it in a timely fashion. He came, put it in, and it's working. Everything is wonderful.

I went from California to Connecticut. Apparently, in Connecticut, a home warranty is not a traditional thing. That's part of the sale that the seller provides. I specifically asked for a warranty because I know how valuable they are. My main concerns were the major systems in my house. American Home Shield does cover HVAC, plumbing, and electrical. But it is twice the price as my other one, and they covered everything. On the other hand, AHS doesn't cover my appliances and it's a lot less coverage for what I pay for. The total cost was $150 more, but it's for less coverage. And the cost to have somebody come out is double.

If I lose American Home Shield, I'm in the mountains. I was very happy with it. The top stove on the double stove would not bake. It would just boil and toast. So, the guy looked at it and realized that it was a blown or malfunctioning board. He put a different motherboard back in and since then, the stove has been working great. This is the only claim we have with AHS but we probably broke about even making this claim. So, we would continue doing it for the next year. But we'll see when we're up which is in a couple of months.

The AC unit wasn't coming on and when the tech came over here, he saw that it was a capacitor that was bad. He changed the capacitor, and it started working again. Then he came in and checked the temperature and stuff in the house. He was very courteous, professional and a good person. A few years ago, I had a problem with the water heating and the people that came over said they thought it was a slab leak. Another specialist supposedly had come out here with a sonar but didn't really check anything out. They just said, "You have a slab leak. And the best thing to do is if you route your plumbing so it goes upstairs and comes down." What it would cost me was way too expensive, so I didn't do that.

AHS is great. Every time we've got a problem, they’ve come out and fixed it. The refrigerator kept kicking off and on recently. The tech came out and checked it, and then the next day, he came back with a thermostat, replaced it, and it seemed to be working fine now. He was really polite, professional, and a good guy. He did a good job. It went real smoothly. He came out really fast and took care of the problem.

Our air conditioning unit had gone out a couple months ago and AHS had a technician come out but the technician couldn't figure it out. The AC unit started running again then it went back out again. The guys that we had come out had to come out three different times to figure out what exactly was wrong with it. But they finally got it working and had to replace a circuit board on it. They were phenomenal and now, we're up and running. I've had an AC claim last summer and this summer and I've also had my refrigerator repaired thru AHS when we first moved in. Everyone's been super good to deal with. The cost savings of having AHS is huge. It's $100 deductible and there's an annual fee but if you compare that to what it would cost to pay out of pocket for something like that, it definitely pays for itself.

We had all the locks rekeyed and the tech that came out was a great guy. He did a good job. He had a nice personality, and he worked on his own. He treated us good. We were very satisfied with him.

My washer was stumbling like an earthquake and the dryer wasn't running. The tech did good repair work. AHS is there when it's needed with the important stuff.

I submitted a claim for our refrigerator that was having problems and couldn't be fixed, and a contractor came out one or two days later. American Home Shield replaced the refrigerator and saved me money. I liked it all except I had to pay for the new refrigerator upfront then had to wait a month and a half for them to reimburse what they offered me for it. Oher than that, it was great.

So far, so good. I requested rekeying the house and Realty Rekey was excellent with their customer service and knowledge.

We had a ceiling fan and a light fixture that didn’t work. Then we had outlets that were non-functional due to a moist GFI. We liked the technician a lot. He was very competent and professional. He got the job done quickly.

American Home Shield is a good deal. I called them recently and told them that I had a problem with the air conditioner. Within a reasonable time after that, the air conditioner people called us. They told us when they would come, and they came. They said there was a part that they had to order, and they would call when it came in. Within a week, the part came in. They came over and did their job. We're very satisfied with the contractor. American Home Shield did exactly what I want them to do. I understood the way it was gonna happen, and it did. We’re very pleased with them and we'll renew the policy next year.

The AC has been functioning but the board underneath the air conditioning unit was getting soaked. I called the air conditioning people before I called American Home Shield. They sent somebody out and the first person said they couldn't do it because it looked like a pipe problem. So, I called AHS back and I told them. They wanted a second opinion. So, they had somebody else come out and they went with the second opinion. The piping was blocked up, and the guy switched it and it made it go down. The guy was courteous and professional.

We just bought our house and a lot of the major appliances are pretty old so the warranty helps. We recently had the AC worked on and it went well. The contractor fixed it.

The contractor handled the plumbing problem and everything was resolved. The gentlemen who came out the last time were great. As I'm learning, anything could go wrong in the house and I’m not prepared for the little things. So it's good to have American Home Shield for the “just in case.”

I called American Home Shield because there was a leak. The techs that came out were very nice and professional. However, the last couple of claims haven't been very good. They've sent out people that were unqualified. They sent out a garage door company to check my garage door opener. The guy gave me all these big old estimates about what needed to be done. Said that the springs had to be repaired, the springs need to be replaced and I knew he was lying. Then, the last time they sent out an electrical company, the guy did nothing. He said, "Oh, you had a surge." And he left. He didn't write up anything on the paperwork. With these two claims, I had to call back and I was told, "If this other company comes up with the same assessment as the first one, you're going to get charged another fee." So, not good.

I submitted a claim for my washer that wasn't spinning on a Friday or Saturday and a repairman was at my house by Tuesday. I was a little cold off because I did read some bad reviews about the company itself online and there was a little bit of lack in communication. He told me he was coming one day and I got off work early to go home but he never showed up. He finally replied the next morning saying he had a family issue. But he was wonderful. He came that very next day after that, and he was in and out in no time.

When we submitted a claim with AHS, somebody came within a couple of days. The tech evaluated the situation and let us know he'll get back to us. But over a week went by, we didn't hear anything at all. Within a couple of days, they sent somebody over, but it sounded like we had been forgotten. But when the second tech came, it was perfect. He changed the fan and was gone in 15 minutes.

I'm feeling good about American Home Shield. I was very happy their technician was able to come out and get my air back going upstairs 'cause it was kind of hot up there. He did a good job. He came in no time and got it taken care of. He wasn't there long as I thought. However, when I did call the claim in to American Home Shield, I got a lady that had an out of country accent. We were having problems understanding each other. I ended the call and it was easier for me just to do it online.

When I called American Home Shield, they came out quickly and did the job right away. I noticed that on two of the rooms, the air was not coming out the vent like in the other rooms. The ducts were not the way they were supposed to be and air was escaping in the attic. I called and AHS sent someone who fixed it in one day. It's working good now.

The tech that was assigned to repair something on our recent claim was a very knowledgeable young man. We felt comfortable being around him. He was very professional and he knows what he's doing. We’ve used American Home Shield for 24 years and I feel good about their service. It's nice to know that they will send someone out and repair what needs to be repaired. The service fee is a set fee. Even though we spend quite a bit each month, considering what they’ve had to do over the years, it has been cost-effective or either broken even. But it’s comforting to know that they're there if we need them.

American Home Shield was very responsive and they got someone out when my garbage disposal wasn't working and I thought it was broken. They sent out a plumber who inspected the garbage disposal and it was fine. American Home Shield then sent out C & M Electrical Service and they were excellent. The tech analyzed the problem and said that the outlet or socket where the garbage disposal was was dead. He was able to fix it right away. I got my home warranty in 2009 and in the beginning, some of the vendors or contractors that were used were late in responding or getting back to me. But with American Home Shield, everything has been good.

I submitted a request for the dryer and they were pretty prompt about it. The tech from Unique Appliance gave me a good 40-minute call in advance to let me know what his ETA was, which was extremely helpful. But he didn't have the needed part on hand. I knew the issue and I had written it down in the service request, so I don't know why they didn't have the part but it's fine. He had to come out a second time and he was quick and prompt. He got everything resolved.

I had some leaking faucets in my bathroom. It was in the sink faucet and the bathtub faucet. I had one part of it fixed already and I feel good about that. However, my bathtub faucet is not up to code so the techs can't technically fix it. I'm going to redo it. American Home Shield will give me X amount of money towards that and I'm still waiting on that part. I haven't interacted with my home warranty much but everything had been good when I did.

Everything's been going well with American Home Shield. The website's designed well. It's easy to use. There were a few issues with getting somebody out to fix our AC unit in a timely fashion but the people I spoke with at the company were able to handle that and even gave me the option to switch providers if need be, so I felt satisfied. Another person came to check on our electric. Everybody was good and honest. They were able to resolve them.

Our AC was not cooling. We have had that problem with it previously. It had gone past where you put the AC Freon, it wasn't coded anymore. It was not cooling at all and it was putting off some odor. So, they replaced it. The techs were amazing. The whole process took just a day and a half. We've been very pleased with AHS.

We discovered that the fuses in the AC had been reversed. The 30 amp was in the place of a 60 amp and vice versa. Another problem was the AC was making a bang as it started up. The repairman told me he checked the gas and the amp draw. They look okay and could last a long time but they could do nothing unless the unit goes completely out. It's working fine now. There's just some noise when it starts but the fuse problem was corrected so I’m happy. I have peace of mind with my home warranty.

I had a button that kept falling off the stove. The techs fixed that on the same day they came. They fixed my dishwasher too which had racks that kept falling down. They replaced the parts and it's like brand new. So, I'm happy and very satisfied. AHS has been the good warranty. Out of every one I have, with them usually everything gets approved.

American Home Shield is good when I call for some repairs. Anytime I've ever had any plumbing problems, they've always used After Hours Plumbing. With my recent plumbing claim, the repairman seemed like he knew what he was doing. He said that he thought it was coming from the overflow valve from the bathtub where water was running down into my bathroom downstairs. He said that they would send somebody to repair that hole in the ceiling that had to be cut open. I'm waiting on a call or something to be done with that. Also, I had some electrical stuff done and we still can't use the microwave that came with the house. Whenever we do, it shuts off power in certain areas in the house. We have a microwave sitting there that we can't use which I wish I could because it would give me a little bit more counter space in my kitchen.

The initial issue was my refrigerator and freezer stopped working. I went in online, and I put in the issues with my refrigerator and icemaker. The first vendor that I called told me it would be September before they could come out to my house and check my refrigerator. I immediately called American Home Shield back and they gave me Peerless. AHS sent me an email. I received the call from Peerless and the lady that I spoke to was very polite and professional. She asked me what were the issues I was having and I told her. Peerless told me they would send somebody out in the next two weeks. She sent the technician out. The technician looked at the refrigerator. That was the first time. He did a diagnosis and ordered parts.

I had a problem with the air conditioner numerous times over the last year. The last claim I had for it was a clogged drain line. So the contractor came and unclogged the drain line and it's working fine. But the first time I had an issue with the air conditioner, the guy who was fixing it had the part and we had to wait two weeks to get the air conditioner fixed because American Home Shield decided to ship the compressor from wherever they get it. It wasn't nice in the middle of the summer to not have your air conditioning for two weeks. Other than that one time with the compressor, I had no complaints at all with American Home Shield. The only reason I discontinued the service was because we sold the house.

Kevin, the guy that does service through American Home Shield, came out the first time when I made the first complaint. He put a fan on the unit and within a month, it broke again. But from the time it broke, it was over the 30 days so I had to go back in again. He came out, put the fan back on it, and said that it needed an electricity guy. I told him if I called American Home Shield, it was gonna take a while putting the order in. He recommend somebody else and I asked how much it would be for them to come out and fix the problem. They came out and fixed the problem but that wasn't the problem.

My AC wasn't working. I would turn it on and we would hear a little loud noise outside and no cold air would come out from the vents. The techs took care of the issue. They were quick. American Home Shield has been good, too. We called them during the weekend and the techs showed up the next day. I would recommend AHS. This was our first claim and the service was great.

It takes forever and a day to get anything done and sometimes, AHS doesn't send the best people to do the job. I had my electricity went out here and they sent out two kids. One of them was a trainee and the other one couldn’t have been any more than 20 years old. Their diagnosis was wrong. I called AHS and said I want a second opinion. That’s when they sent JLM and the tech diagnosed it. He knew what he was talking about and he fixed it. I also had a plumbing thing done. They sent a guy out that wasn’t very good, but he finished the job so it was okay.

I had the plumbing came out and they fixed the toilet. My issue was the refrigerator. The service guy came out and he said he had to order the part, and that was on the first of June. But that part has not been ordered yet and the service has not been completed. I'm satisfied with AHS. It's just every now and then, things don't fall through. I don't think it's on their end. It's on their contractor's end.

I don't feel like I'm getting my money's worth with American Home Shield. Every time I have something wrong with me, I'm coming out thousands of dollars' worth of repair and the issues are not covered. So I'm paying for services that are being rendered. For example, I had a contractor that came out early June for the AC and they said they needed a part. I'm still waiting for that part and it's gonna be $1,000. So, this is our frustration. I'm paying for the service, but every time something goes down, I got to pay $100 out of pocket before the contractor can even come. Then the minimum information is provided when they do come out.

Our garage door wasn't opening, and the repairman fixed it in no time. It was great, and I really appreciate American Home Shield's service. It worked out great for us, so far. The service fee was all I had to pay and the home warranty paid the rest of it. That gave me a definite amount that I had to pay, and the uncertainty of it is gone.

The contractors with American Home Shield always do great. A plumbing company recently came out the next day after I did a claim for my clogged drain. They resolved it for the moment, but some of the pipe needs to be redone. I don't think American Home Shield covers that so we're going to do that and set up a payment and an appointment for the plumbing company to take care of the rest. I've had other claims and they're normally related to the same thing. We have some roots grow in through our plumbing pipe outside so it's kind of been giving us problems about twice a year since we moved. But everything else has been fine with American Home Shield. They're cheaper for a service call.

For our garage opener claim with AHS, the tech said there was a spring broken. He said now these parts are not available. So he said he would try to find a part and as soon as he would get it, he'd come and fix it and he did. He did a really good job. However, when I took a contract with AHS, I thought each service payment fee is only 75. But when I created an incident, I was charged $100.

American Home Shield's customer service is very hard to get ahold of sometimes. I had one issue last year where it took a month to get a part and stuff fixed. Once something is in motion, there's nothing you can do to hurry something on. I put in another claim when my system wasn't cooling. Best Care was my contractor and they did a great job. They found a small leak and put some more Freon in the unit.

The microwave was triggering the breaker to pop when we tried to use it. The techs that came had everything they needed and were able to fix it right on the spot. The microwave is working great now. American Home Shield offers a variety of services and the cost per month is pretty reasonable. They're also pretty quick on assigning a repair person to whatever the need is that we had.

We're getting ready to sell our home so we had a check on the furnace. The inspector found that there was a cracked housing in the air box and we had to have that fixed. Somebody came and took care of it. He had to order the part but other than that, it was handled very well. With a home warranty, there's the safety of having somebody there to help out.

The first time I called American Home Shield, I was having an issue with my air conditioning unit. I told them I thought there was an issue with the air and with the thermostat. Two guys came out. I guess they were junior technicians. They didn't do too much and didn't change out filters. I didn't even realize they changed out the thermostat. They didn't really tell me anything. One of them was like, “Oh, if it’s not working within a couple of weeks, then just call us back.” About a week and a half ago, it stopped working. It wouldn't get cool at all. On a Thursday, I called AHS and put another claim in. A guy came that Monday. He was very knowledgeable. He figured out it was just a small issue that he had to exchange out. It took him all of 10 minutes.

There was an issue with my AC. A & R came out and fixed the motor. It was leaking from the overflow from the condensation. The way the original guy that came out explained to me was that he wasn't sure what the issue was, so he didn't do anything but he thought it was a plumbing issue. It was still leaking, so I called out a plumber. When the plumber came out, he said, "No, no, no. That's AC." So, I got back in touch with American Home Shield. They sent out Air Pro Masters for the plumbing and A & R for the AC. They sent that same guy back out. He went up and realize what it was. He said that he had not seen it like that. He'd known about the condensations, but in most of the homes that he had dealt with, the condensation would do a runoff off the roof and not inside the garage. So once he realized what it was, he fixed it. He blew out the line, and then replaced some line. Before he left, the leak had stopped.

I called American Home Shield for service on a swamp cooler that wasn't working. I got a same-day appointment and it was resolved.The tech was courteous, polite, and efficient. I'm happy with the service from AHS.

I had some plumbing issues and halfway through the company that we hired fixing it, we remembered we had American Home Shield. We had the company we hired do the portion they were working on then we had American Home Shield's plumber come out and finish the work. I waited a week and a half for American Home Shield to call me to schedule them to come out and fix the problem. In the meantime, I had told them to use my number because my husband is on call 24/7. Most of the jobs he goes on, he can't have his phone on him and he's out of service. They never even put my number in the system. Apparently, they had been calling my husband's phone. When I finally spoke to somebody at the company that they sent, they were totally cool about everything and updated everything in the system.

AHS' service has been fine. When Element come out recently, it went very well. They were very professional. They got to the problem quickly and were on time. In fact, they were a little bit early. It was great. They solved my problem and got me back in business. I also used the rekeying thing. I also had an electrician come out because the dryer wouldn't work. I thought they had blown the plug. But it's all gone pretty well. AHS has been very good. I have recommended it.

I've had problems with AHS in the past, but the last couple of experiences have been fine. I also used AHS, previously, in another house for quite a few years. I submitted a claim recently because the base of the garbage disposal was leaking a ton of water into the cabinetry, and all the bottles and dish soap were all flooded below that. Before the technician came out, I was notified of his name, who to expect, and the day and time that he would be here. He was nice, professional, wore a mask, seemed to know exactly what needed to be done. The repairs were completed and it's working well.

Our tenant called and told us that the AC system wasn't cooling the house. We contacted our property manager to send someone out there because it was an emergency. They told us that it was leaking and it'd need replacement. So, I submitted the claim through American Home Shield and May Heating went out there. They diagnosed it with the same issue and that there's water or some kind of oil which needed to be replaced. They were very professional and able to get my tenants in before the date that they said they would.

Our whole house was stopped up and nothing would drain. Third Generation Plumbing came out and they snaked it. But we couldn't use our toilets or showers for almost two days because American Home Shield couldn't get somebody out here right away. They should open up their places they use to do their claims.

I had a leaky regulator on the water main coming into the house. The tech came out here very quickly, assessed the issue, gave me an update of what was going on and what the plan was to address it. It was all resolved in the same day. I'm happy with American Home Shield's service.

I called AHS for the motors in my pool. The tech came out and then he told me what he saw. It was a good experience.

The guy from Fahrenheit Heating and Cooling was fast. He fixed the AC.

The website of AHS is user-friendly. I submitted a claim because the igniter was out on the oven. There were two different guys that came out and they were both great. One guy came out and did the analysis. Then one guy came and fixed when the part came in. It works now. AHS is a good service to have if you have an old home.

Our microwave had a whole bunch of rust and a burn spot. Sometimes it sparks when we turn it on. AHS called Appliance Guy to look at it. The first lady I spoke with was just giving us the runaround. And then, I had to make an appointment with The Appliance Guy. The tech was pretty good. He checked the microwave out and then looked at the oven which we haven't called for. He said the previous owners had put foil underneath it and that stuck to the oven. He also said they were going to look for a replacement for the microwave. However, they couldn't find one that fits into the wall where we have it. Also, I thought American Home Shield would replace my microwave for me and do all the labor of putting in and all those other measurements. I am by myself and I have nobody to help me do that. So, I have to pay somebody else to do that for me.

The air conditioner was clogged and the whole system was leaking at one side. The techs were able to solve the problem the same day. Some of the other contractors that you look up sometimes have a little bit lower rating. But the last two have been good so I don't have any complaints at all.

My washing machine was leaking. The contractor came out the next day. He was amazing. He ordered me a part. And within four days, he already called me back and said that it was ready. He installed it that day, and it worked out perfect. I wish I could have the same company for every single thing that we do. The first guy, there was something wrong with my sink. He ordered me a part for my sink. And then, when I called them back to let them know that the part came, they never came back. So, I ended up installing it. And then, my dishwasher, it took forever for them. I had to email them back twice to say, “Hey, the part’s never come.” So, about six weeks later, my dishwasher, I finally got to use again. I'm not too happy. I don't feel I should pay $100 for a claim when I'm installing the part myself. I’m sure that company got paid for their job, but they didn't do anything. I'm not 100% satisfied with it.

The garage door opener wasn't working correctly. The door wouldn't close. But then the few times that it would, it would just pop back open. So, I was afraid it would happen when I'm away from home. That was by the end of the day to set up something. And the contractor said, “We’re going to try to squeeze you in the next day," which was Friday, "instead of making it wait over the weekend.” And they were able to do that. The tech troubleshooted everything and he had to adjust the sensors and something else. He was professional and polite, didn't leave a mess and everything was wonderful. Whatever it was, he fixed it. Because the service request went through American Home Shield, it got quicker attention from the company that provided the service. Because sometimes you call someplace and they would say, “Well, we can't get to you until next week.” And they were just all over it.

We had scheduled appointments to get our refrigerator and our stove repaired. We also had some drainage problems with our bathtub and the stopper to be put back on one of the bathtubs. Those were two separate calls. We were on the phone with someone for about 30 to 45 minutes and someone did come in to do the tub. When the plumber came to the house, we asked him if he would wear a mask. He said “I'll wear one if you wear one.” He had to replace the stopper in the bathtub bedroom. He kinda tried to talk us out of it by saying that there was a risk of him doing something, and it was meaning that we would have to tear out the whole wall and this and that. We told him to take a chance. Other than those, he provided the service. But we still haven't heard anything from the people that were supposed to fix the fridge and the stove and we have them and left a message. Also, we already paid our deposit for the services.

It has been a little difficult to get through to AHS's website when I'm trying to find out what's covered or not but it's been okay. My garbage disposal was clogged and was not functioning correctly. The contractor was awesome. They were responsive and they communicated well. They told me when they were going to be here and sent me a list of what was going on. I recommend AHS. They cover all my basic needs for all of my basic appliances that break down.

The AC unit was blowing warm air on Friday night. The thermostat in my bedroom was up to 82 degrees, even though the air conditioner was set at 76. So I put in an order online, and the first technician that AHS assigned to us was a company called Comfort Pro. I then called Comfort Pro to see if someone could come on Saturday, and the tape recording said they won't open till Monday.

American Home Shield sent the air conditioner people out today but the AC has been fixed a week ago. I have to do the claim for the refrigerator again and sit on the phone for 30 minutes. We put the claim in two weeks ago and the guy who came out was with some company, and he didn't know squat. So, the AC was still having a problem that blew a circuit breaker. We called again and got Quality Air out here who serviced us before and they fixed it. The refrigerator guy was supposed to come out today between 8:00 and 12:00 and nobody's coming to fix the refrigerator.