American Home Shield Reviews

My AC unit wasn't working and the service provided by the contractor was great. The technician replaced the condenser and topped off my Freon. I would recommend American Home Shield to anyone. I got it from my parents and they recommended it.

American Home Shield saved me lots of money many times. I've had work done, they replaced appliances that went, and are very easy to deal with. I used to call and make an appointment, but now I can go online and file a claim. They forward it. They give me the information and I usually hear from the vendor within 24 hours. With my recent claim, the technician repaired the garage door and tested it. Then he had to do a little bit more, and it was fixed. People should have this warranty if they have a home because they never know. It's $75 for repair and the stuff is being covered.

We had an issue with the faucet in the kitchen. The technician came the following day and took care of it. I’ve been fortunate in getting things done in a timely fashion at a reasonable price with American Home Shield.

Ohohna was on time and they were quick to diagnose the issue, but I did have to have them come back for a second visit. It was an odd scenario that they found that they had to correct on the second visit. So I can't really answer that with a lot of surety until I've got some time to go by at this point. I've done my claims online to American Home Shield. We had a dishwasher issue, and I'm currently in an active one right now for a refrigerator. They've met up with what I needed, so I've been happy with it.

My air is working but it's not cooling the way it should. The tech who came out through American Home Shield put on his invoice that the unit would need to be changed because it's making a really loud noise. He was good. I appreciate him. I hadn’t made it to the house yet and he waited on me. It was only like 10 minutes that he had to wait, but he was perfect. He gave me some good info on how to maintain the unit but he also was honest with me about the loud noises it was making.

AHS scheduled somebody right away when I had an appliance issue and Sears was great. The tech already knew what was wrong with the unit before he even got here. He was professional and he didn't mind me watching to see what he was doing because I was curious. It was a wonderful experience and my husband and I couldn't have asked for better. I was leery with AHS at first because I've never had anything for my home but I was extremely impressed.

I love American Home Shield. They have done wonders and the things are taken care of. I recently did an online claim at 1 o'clock in the morning on our air conditioner. The compressor wouldn't come on. They called me on Monday morning and said that I was scheduled for that day. The technician was here and fixed it at 4 o'clock in the afternoon. You can't do any better than that. I recommend them to anybody that wants to know about it. I have three or four friends that are on American Home Shield because of me.

All my properties are insured by Home Shield because their service is good. We have to pay the premium, but I don't have to look for a technician or company that can fix some of the appliances. So, it’s convenient. AC was our first service here in this home. Recently, Delta T HVAC came out and they solved the problem. They were good and on time.

The AC wasn’t cooling or heating and it was addressed professionally. We had to wait on the parts, so it took a couple of weeks, and the tech came back to fix it. Then he's supposed to come back for a small part he got to put on it and so I'm waiting.

When the air conditioning unit wasn't starting, I logged in to AHS and submitted the claim. They assigned a contractor right away. It was pretty simple and straightforward. When Thermodyne came out, it was a pretty straightforward fix. They just changed out the starter capacitor. But we were without air conditioning for one day and it was a pretty hot day. So it could have been better if there was a way to assign a contractor that could come out that same day.

I like having AHS's service. When something breaks down, I don't have to search for contractors on my own or try to fix it on my own. It's quite useful. My AC upstairs wasn't blowing any air at all. I called AHS and the company they assigned, Vintage Air, had come out here already but I was still having issues. I asked for a different contractor and a guy from Burgos Air came out. He said that the power box had melted so it needed to be changed out. He was very honest and knowledgeable.

AHS takes entirely too long to get anybody out. It usually takes me calling and raising hell for them to even rush anybody. We get the problem fixed but everything that we've done through them, we prepared for it to take weeks and weeks to get somebody out and get the problem resolved. Also, the selection of technicians seems like they get the bottom of the barrel most of the time.

The drain line of the house was not draining adequately. It was backing up. F6 came out and they augered and waterjetted it. Everything seems to be draining now. AHS was easy to work with and the contractor was nice.

My garbage disposal was backed up. The P-trap got a hole in it and I was backed up down the line, all at once. I submitted the claim to American Home Shield on Friday and the contractor came out on Tuesday at 4:30 in the afternoon. The repair guy was great and everything is very good since then. I’ve been a customer of AHS since ‘91. I had them in another house and I've been in this house since ‘15.

Our recent claim with American Home Shield was for our air conditioner that went out during the heat wave we had. The contractor made it within three days from when I called, and then were able to fix the issue within 30 minutes. That was awesome. The tech was very professional. He was top-shelf. I like the fact that my appliances are covered, and I don't have to worry about stuff breaking down.

One time the heating and cooling people didn't show up. I had to go back and forth with customer service a couple of times. They were siding with the contractor. I said, “I don't know what's happening. No one has come to my house yet.” American Home Shield said, “Well, they did come to your house, but you weren't there.” But no one told me they were coming. “Oh, yeah, they did.” But I had no information. I didn't speak to anybody.

A technician came out roughly two days after making our claim for our dryer. He did an exceptional job. He assessed the issue, knew exactly what needed to be repaired, and ordered the parts. He scheduled the next follow-up about five days later but the parts ended up coming the next day. That was awesome. American Home Shield sent me an email, where you have a little profile and you can view your appointment there. I went there to let them know that the part came. The technician called the very next day and said that he could come out. But we were unavailable so he came out the following Monday. He repaired the dryer and it has been working well. He followed up, gave us the receipt, let us know what was repaired, and that there was a warranty if there was any problem. It was a great experience. The biggest benefit to having a home warranty is the out-of-pocket costs for repairs. That was a big saver.

My air conditioning went out a few weeks ago. The contractor came out the next day and repaired the part, and it was working.

I called about something last week. I called early in the morning before 9:00, and the system provided a provider. For a day and a half, they never called to confirm an appointment. So I called American Home Shield and explained my situation. The person right away assigned Interior Air, who right away made room in between appointments, came out, and took care of what had to be taken care of. Since then, I had another issue. I contacted both Interior Air and AHS and it was a recall. They came back for us to take a look at the same thing. There’s something else that came up after they left. And they came today and they were very good and professional. I'm very happy with the way Interior Air operated.

My AC was blowing hot air. I requested AHS for a service and the techs came out pretty fast. I called and they let me know they were going to come out in two days. When they came in, they checked the thermostat and all the inside, then they went outside, said they would take care of it, and they sure did. Everything's good and cool since the repair. All in all, I really appreciate my home warranty. I pay a deductible when I need to have somebody come out and usually, I get service right away.

My AC wasn't cooling and I contacted American Home Shield. Doing the claim was pretty easy because I wanted to use the same contractor because I thought they did some pretty good work. I was trying to do it online, but I didn't see the dropdown box that said it. Another lady had talked me through it one time before. But I got frustrated and just called AHS up. The AHS reps were really good on information. The problem happened over the weekend. The lady I spoke with told me the contractor wouldn't be able to come out until Monday. Then, I called the contractor myself and he confirmed that.

So far, the claim process of AHS has been pretty good. However, it took a long time to get the appointment scheduled with Strx. But when they came out, they checked out the air conditioning and were able to resolve the issue. It turned out a breaker was tripped.

I've been here in our new home for a year and I decided to get a protection plan just in case. Things start going good and you have to be on your toes. I had American Home Shield years ago in my old home so I got it again. I called them for service to fix my dryer and the process was fairly easy. They scheduled my service quickly. A tech came out, diagnosed the problem immediately, ordered parts, came back, and put them in. He was quick, efficient, and clean.

Pure Pool was terrific. They came out and replaced the heat regulator. Everything's working fine now. They did a great job. They were really responsive and took care of the problem. As far as American Home Shield, sometimes, it's really good. Sometimes, it isn't as good.

The drain of the shower was clogged due to extra calcium in the pipe. The plumber came within 24 hours and fixed it. We had the same shower done last summer. This year, the plumber flushed it all the way out. Everything went well.

The first time I used American Home Shield was great. The second time, the contractor came out and warrantied. It was in a 30-day period and that was great too. This last one, AHS assigned me to somebody and I said that my AC was out. The contractor said that they could get to it in the next eight days, which was unacceptable. I asked AHS who else they had and it was like pulling teeth. They finally gave me an individual's name from a different company. I called that company and the tech said that he would be out here in the morning at 8:00. I said that was fine. I called the rep back and I asked what I needed to do to change it over to that person. He said that the tech was on hold, which meant they were not accepting it. I said that I already got an appointment and they accepted it. He said that he couldn’t put it in his system because they were on hold and that I could call back the next morning. I said okay.

American Home Shield is worth it because you're going to end up paying tons of money if you don't have home insurance. It's easy to go ahead and schedule online, which I love to do. It’s so quick to use the website. It's easier to do it than having to call and set up an appointment. Then a technician reaches out so it's convenient. My first experience was for an electrical outlet and it was good. Recently, a gentleman came in. He asked me what happened and I told him the unit stopped blowing cold air. He checked outside, noticed a short on a wire, and went ahead and repaired it.

My AC unit stopped working toward the end of the summer of 2020. I submitted a claim through American Home Shield (AHS), they sent a contractor, he diagnosed the problem (refrigerant leak), and was able to fix it with parts over 2-3 visits lasting around 2-3 weeks. It was a very satisfactory experience. Until the same unit stopped working at the start of 2021, which was frustrating, but hey? It's about 12 years old. I submitted my new claim on 6/9/21. I was assigned a contractor and nothing happened. I called the contractor after 4-5 days and they had my service request and had just been sitting there waiting for me to call. Weird, but ok, I guess?

Should you be considering a plan with American Home Shield - don't bother. I have been a paying customer for six years and needed to submit my first claim this July due to a broken AC, in Texas. My usual technician had the part (broken compressor) and could have had it replaced the next day for $4,000. Due to the high price of the part, I submitted my claim through AHS. What a joke. It would take them 4.5 weeks to find the same part and complete the repair. My main complaint with this company is their inability to connect you with anyone who can actually help you. The only department you can reach by phone is customer service. This team reads from a script and doesn't bother to listen to your response (in fact, I had one rep start over when he lost his place...). They also flat out lie about expected timelines.

The dishwasher would not complete the cycle. I called American Home Shield and they gave us the Tinker Company at first but we were unable to get in touch with them for a couple of days. Every time we called, we were unsuccessful. I called American Home Shield back so they gave us another person, Appliance Angels & Mechanicals. The tech examined it and he knew what was wrong with it right away. He put in a new motor and now it's working fine. But we were also having issues with the refrigerator and Appliance Angels doesn't fix refrigerators. American Home Shield didn't know for sure when they could get somebody to come and fix the refrigerator. He said it may take two or three weeks before they can find someone in this location. But it didn't take two weeks before they called and I was impressed with that. Tinker came out. The tech said it takes 7 to 10 business days to order the part and we're just waiting to hear from him.

The trouble I was having was the big unit wasn't operating. The techs came out the first time and repaired the fuse. The small unit was frozen over. The repairman turned off the fuse box and said, "Let it thaw out, turn it back on, and it should be okay." A couple of days later, it froze over again. I shut it off and that was when I called in to get a repairman to come out again. The new repairman came out. The first guy did well.

No hot water was coming out of the faucet. There was an attachment to the hot water heater that had failed. The techs had to order one and I already received the part last Wednesday. But they haven't called yet to schedule coming back out and installing it. Other than that, I've got no complaints about AHS. They do a great job. They've done what they said they would do. In fact, I've sent several folks to them. Everybody I've worked with has been helpful.

One of the AC units was blowing hot air. I called American Home Shield and it seems like they're using a third-party source as their customer service. It was tough communicating with their reps. But with AHS, I paid less for the AC repair. Airmax, the contractor, replaced the capacitor and it would have been at least a couple of hundred, but with that one visit, I paid 75.

The Supreme Service Group came out for my last service which was for the stove. They gave me a huge window. Fortunately, I was at the top of the window. I have had some less than excellent technicians, and you would expect that, but this Supreme gentleman was excellent.

I had to get my AC inspected to see if it's working right. The tech that came out was a nice guy. He was prompt, pretty knowledgeable, and did a quick service.

The freezer was at 20 degrees. It was as cold as we could get it to go, and then it wasn't making ice. It was the compressor refrigerant system that was going out. The tech said it was covered under the KitchenAid warranty. But it was old enough to where the warranty would only cover the parts so we ended up deciding to replace it. The guys that came out were very professional. The Yelp rating for that company is not very good, but we found the guys very helpful. That was our first time with American Home Shield.

AHS is responsive, more often than not. They connect me to a service provider pretty quick. Generally speaking, the service providers are fairly responsive. Seasonally, during the summer, if there's an air conditioning problem, they have delays. But everybody's having delays. Outside of that, it's been a good performance. We recently had a drainage issue in the kitchen sink. It wasn't draining. The tech came out and inspected it. Wound up snaking it out and that resolved the issue.

I wish everybody works as good as American Home Shield's service. I had a claim for my microwave oven and refrigerator, and the tech who came out was very good. He came out right away and he knew what he was doing.

I tried turning on my heating unit but it wouldn't turn on. It was Sunday afternoon when I got online and loaded up my problem. Within a few minutes, I had a work order. Not long after that, 15 minutes later, I got an email from True Air Solutions saying they received the service request and stated what day they would be coming out. It was the next day or the day after that, which was fine.

South Belt was great. They replaced the capacitor in the AC. It normally takes a week minimally for an AC guy to come out but they called the same day. The AC is working perfectly. But I am not happy with AHS. Their customer service is horrible. Language barriers could be part of it. They can also be totally rude after you're on hold for them for hours. As soon as I'm able to I'm gonna try to switch to someone else.

The same day, I know who is going to come to fix the issue I have. Then most of the time, the next day or the same day if it's early in the morning, I get a call from the people who is going to fix the issue. Go ahead and get the service from this home warranty.

When American Home Shield sent Reliable, they told our tenants that they'd have to change the unit because it kept freezing up. It was not doing what it was supposed to do. The only thing was I ended up paying a little bit more than I was expecting, but I didn't know what plan I had or what policies they changed. Other than that, I was happy that it was done quickly. I have six properties and I have American Home Shield for all of them. The service is always seamless. I put in a request and know my deductible. The repair is done on a timely manner. But I wish they had an app so I would just go on the app. Otherwise, I'm trying to open a browser on my phone because the requests come in anytime.

With American Home Shield, you can pick all the appliances you want covered and the plans you want but there are certain things that aren't covered that a customer is not clear of until the work has to be done. Also, if you do a claim online, it's really quick, but if you try to call in and claim, it's a hassle. I had a problem with a service one time, and the person on the other end of the line never got back with me. They couldn't understand what I was saying sometimes, and I couldn't understand what they were saying. They swore they would get back to me by the following day, but they didn’t.

We had to call AHS twice within a month. The first time was for my dishwasher and we were totally disgusted with the whole thing. The guy who came out the first time, sat down at the end of the mailbox because there are two houses up here and he didn't know which house to go to. Then, he left. He was supposed to come back but every time I called him, it sounded like he was babysitting for his kids and he couldn't come out. I said I would call the home office and he told me not to and got real smart with me. We played around for him with three weeks of that. I don't want him here again. The second time we called AHS was practically right after we got that because our air conditioner went out. The guy who came out for that was terrific. Everything's been good with AHS but that claim experience with the dishwasher.

The air conditioner quit working. All kinds of emails came in to know when Three Brothers would come. The tech came out here and checked the freon levels and the capacitors. Nothing was wrong. They went to check the compressor. When they turned it on, it immediately got hot and was frozen up. It would not turn. The unit is 16 years old. They said that American Home Shield authorized they could replace the compressor. The ac needed 12 pounds of freon. At $80 a pound, it would cost $960. The air conditioner being 16 years old with a burned-out compressor, Three Brothers said that they would give it a $2,000 discount from AHS to replace the outside unit and install a new evaporator core in the attic. $5,400 for the replacement unit. So, we ended up paying 52,400.

Being a woman, you get a service like American Home Shield because you have no clue. You want reliable service that people are going to do what they're supposed to do. The first service request that I had was for the dishwasher and the refrigerator. Now, I've learned that if I ever get anything else from American Home Shield, I might as well just get a check.

It had been a year since we had our unit serviced so I wanted someone to come out and do a routine check to make sure everything was okay. I went online, scheduled service with American Home Shield, and made the payment. A few hours later, a local HVAC contractor called me to set up an appointment to come out. A tech came and checked the unit. He found that some kind of capacitor needed to be replaced. He took care of that for us. This was our second year doing this service. The contractors were really good to contact us and come out.

The tech from Frog Pro Services helped me with the work on my furnace. I showed him where the furnace was and we didn't have a whole lot of interaction. But they called me afterwards and followed up and make sure I had a good experience. So, the service was very professional and they got the issue resolved. I've also had past repairs through AHS and I use them because sometimes I have trouble trying to find somebody. So I'm assuming they have some kind of vetting process that they go through to make sure they're sending people who are bonded, insured, professional with experience, and certified if they need certifications. So that's half the problem solved. I also have AHS for costs, because you pay the service fee then anything over that, American Home Shield pays. I pay a monthly fee as well but sometimes paying all that is easier and not as big of a blow as having something going and getting hit with a $3,000 bill.

The AC was not cooling. The guy that came out got it working and that thrilled me because by the time I walked away, it was very cool in the house. I had to leave to go somewhere and he was done. So, I waited until he packed up and I went in the house and did a couple little things, but the house was cool already. It would be nice if I'd be able to pick the person that comes out as I never know who these people are nor what their ability is. It's a little unnerving. But I'd recommend American Home Shield because it’s pretty good so far.

I've had American Home Shield before at another residence, but we didn't use it. Nothing breaks until your warranty’s up, and you decide not to buy it again. However, we just bought a house in a rural area, and the other homeowners paid up the warranty for us, then we took it over. As soon as we get to that house on the weekend, my husband always walks around and checks everything. One time, there was water all over the place in the basement. It was going down the drain, so it didn't flood, but the whole unit had an inch of water in the bottom of it that was coming out all these orifices on the machine. I almost just picked up the phone and started calling somebody. I was like, “Wait, we have a home warranty.”

I like American Home Shield’s service because I don't have the ability or the cash to do something on my own. But it's a bit frustrating because who does the hose belong to? If I got a garbage disposal under my sink that is leaking, and the guy came, fixed it and said, “I don't like this hose. I'm going to tighten it for you,” then two days later, it came completely apart and my dishwasher dumped in the bottom of my cabinet sink, then I have to pay another $100 to get somebody for the dishwasher because the hose doesn't belong to the garbage disposal. It belongs to the dishwasher. I'm waiting for tomorrow for that person to come. But then I don't do hoses. And I have a home warranty. I just paid $200 in a matter of a week.

Water wouldn't run out of my washing machine and it wasn't getting the clothes clean. The tech looked at it and he was there a while. Evidently, it was an element that was out but he didn't have the part. He said he was gonna go see if he could get one. He came back the next day and finished the job. I'm satisfied with the claim process.

The plumber came to fix the faucet then he said he would order a part although it could operate without the part. He also had to order a sprinkler because we had it all taped and it was not working because it was leaking. I am waiting on it. American Home Shield has been wonderful. Sometimes it was a problem getting somebody and I already paid the money upfront. But they always refunded my money.

My air conditioner went on the blink. Bartley had tuned it up for me, so I called them first because I thought maybe it was something that went wrong on their end. They wanted me to spend almost $1,400. They said I had to replace the fan and capacitor, and a whole bunch of stuff, and I told them I couldn't do that. That was when my daughter said to call American Home Shield, so I submitted the claim with them on the phone. The tech came right out the day after I called and fixed it. It took him 20 minutes and I paid $100 for the service. He was professional and I was very satisfied.

The technician came for my garbage disposal and my Whirlpool bathtub. A metal piece broke off in the garbage disposal and then it started leaking so he replaced the whole unit. Then he reset the Whirlpool bathtub and tested it to make sure it would run properly. He got everything done on the first visit, which I was happy with. He didn’t have to keep coming back out.

I've been having American Home Shield for over 20 years and the only place where I have been disappointed is the fact that my microwave went out and they have not been able to replace it. They keep giving me an excuse that they don't have a replacement for me. They're willing to give me $300 to replace my microwave, which is a built-in. But to replace the microwave, it’s gonna cost me 600. I want them to give me more money than 300, because first of all, I'm going to have to pay somebody to come and take the microwave out, and then put the new one in, plus buy it.

Sometimes, it takes a little to get through, especially on weekends, in the middle of the night or something like when our AC went out. Customer service is my biggest thing with anybody, and they did what they could. We live in Texas, and my mother-in-law lives with us. She's 95, so it’s critical that we have AC all the time and they addressed it the next day. The drain line on our AC unit was plugged, and we've been having a lot of issues with that. The guy, Steven, came out on time, unplugged it, and did a fantastic job. Overall, going through the process with American Home Shield was a bit of hit-and-miss, but AHS handled it well.

American Home Shield’s service is good. When you call them, they right away send somebody. They look for somebody to come and help you with the problems that you're having. Their contractors are quick to respond and come and solve the problem. When we bought the townhome, one of the water lines was leaking water and a plumber came and fixed it.

American Home Shield is the worst ever. Their customer service is horrible. When you call, you're on hold for days. When you talk to them, it's very hard to understand them because they're not clearly English-speaking people. They have a very thick accent like India. They're friendly, but my needs have zero concern to them. I've been waiting for over a month for my AC to be replaced. They authorized it, ordered it, ordered me a 4 ton, which should have been a 5 ton. But they screwed up and had to reorder it. Their customer service sucks. But Cool Image is amazing. They are the ones giving me updates on what's going on, how American Home Shield screwed up. They also update me on the delivery.

The flap between the doors of the refrigerator was physically broken off, so the contractor ordered a part to replace that. There was a problem with the ice drawer as well. The light also stopped turning on inside. But overall, we've had a positive experience with the contractors that we've dealt with.

The tech was here last Tuesday and he found out my AC needed additional service, which was not covered. It would have been 100% covered if I’d been allowed to upgrade to the new service that American Home Shield just started offering, but I have to wait until renewal time in February. In the meantime, the additional service is going to cost me almost $1,000 more. The service order was put in and the tech's waiting for parts. It was authorized, but I still don't know when they're going to schedule to fix the AC unit. I'm waiting for it to get done, but so far, so good. I was gonna follow up myself and find out, “Okay. What's the status? Do we have a timeline or something?” Overall, American Home Shield is worth the money and I'd recommend people to do it.

With American Home Shield, I don't have to call around and find out who's available. I could just use the app and put in the reason there then a technician is already on site the next day or the same day depending on the call. In my latest claim, one of the coils in the AC had a small crack in it which was causing the Freon to leak out of it. American Home Shield got the people out to look at it and fix the Freon throughout the time ‘til the part was ordered. Those guys were amazing. I recommend them anytime.

My air conditioner quit working and I called the 800 number for American Home Shield. They sent out Patriot Plumbing and Patriot arrived quickly. They diagnosed the problem, ordered the part, which was new condenser coils, and refilled it with coolant. Then I had to wait about three weeks for the part to come in. During the three weeks when I was waiting for the condenser coils to arrive, I did run out of freon because there was a leak. I had no air conditioning for a week but that was certainly not Patriot’s fault in any way. When the part came in, they were able to schedule the installation two days later. They came in and did the install. I was happy with the whole thing but it would be nice if American Home Shield would pay for the coolant.

I had an issue with the washing machine and this claim had poor scheduling as the technician would only come to my area between 11:00 and 2:00 or noon to 4:00, when I needed 8:00 to noon. He came out four or five days after I filed the claim and my husband had to take the day off. Then it took two weeks for the parts to come in. The guy who came back was a different gentleman and he was the nicest repairman I've ever had in my life. He got it up and running. I like that I only pay the 75 bucks with this warranty, for something that would've cost me $200 or $300.

The contractor came out twice. Once was because there was a clog in the condensation and the other time, because the AC wasn't heating and there was a coil disconnected. They came out when they said they were going to and I had no issues with them. I go online when submitting claims to American Home Shield and fill out the form. I get a response before I can even pull my laptop back up. AHS offered more. I had friends who had it in the past and they were happy with it, especially with AC issues in Arizona. So, I would recommend AHS.

With American Home Shield, I'm worry-free that if something breaks down, they would know what to do. My recent claim was for the sensors for the garage door. The contractor came out within a reasonable time and everything was taken care of the same day.

CNJ Services was sent by AHS for a toilet. It would flush, but later in the day, paper would come back. I fly for a living. I go away for a trip, I come back, and the bowl's completely empty. I called the claim in to AHS. They first sent a different plumber out. When that did not work, they reassigned it to CNJ. They came out the second time. It was the same guy both times. He was professional and was early. The first time he came, he snaked it. The second time, he was just checking for cracks and then he said he'd have to call American Home Shield to see what they suggested from there because he couldn't find why that was happening. American Home Shield is really good about sending someone out. They do a lot of the scheduling by themselves as far as getting things resolved. Luckily, I haven't had too many things I put claims in.

I've used American Home Shield once since I've had it, and we haven't had any issues. The gentleman came out and repaired my dishwasher. It was nice and quick, a simple process and cost-effective because I spent 100 bucks. This was a plumbing matter and it would have cost me more if I didn't have the policy. It worked out. However, I happened to go on the website. There are always negative and positive reviews, but I saw some negative stuff that concerned me. It was for a big ticket appliance that went out, and the reviews said American Home Shield did not get back to them to replace the appliance, or they wanted to replace it with something cheaper. Hopefully, when that situation comes up, I won't have that experience. My only concern moving forward is that that doesn't happen.

A repairman came to repair my water heater that stopped working. There were a couple of parts that needed to be cleaned and serviced, so he did that. He did a nice job and I was pleased. So far, AHS has been a good service.

Everything to do with not only American Home Shield's customer service, but then the contractors that they actually use, was horrible. A lot of these contractors are either incompetent or bottom-of-the-barrel. One was a plumbing issue with a stoppage, and he fixed the drain in a shower in one bathroom. But we had the same problem, because everything is tied together in that area in our master bath. The guy went in there and said, “Oh, I can't touch this because if I run a snake down there to clear the line, it's gonna break the pipes.” We were like, “What?” He said, “Yeah, yeah. So I'm not gonna do that.” So we call back in to AHS. They do not follow up to let us know what's going on. And then two weeks later, they would be like, “What's going on with this? What we doing?”

I have only had to call American Home Shield twice in the four years I've had them, and both times have been with the refrigerator. In both times, they were a little hard to get ahold of. They wanna talk you through a whole bunch of stuff. Other than that, the appliance people they sent out both times was Austin Appliances and they were excellent. They were here on time, very friendly and knew exactly what the problem was. They fixed it, and it went beautifully. I like American Home Shield. The only thing that I dislike is I'm the type of person who likes to talk to a person. They should just get an agent. I can get it done a lot faster and it's cheaper for them because they can keep it moving faster.

Getting a technician has never been a problem and every single thing that's been done for me has been done quickly and efficiently. There’s barely a waiting period. But the customer service is awful. I had an experience last year and granted that it was during COVID but no one talks to each other over there. There are different departments and it was the craziest thing I've ever been through. That whole area needs a little work. Still, American Home Shield is cost-effective. I’m not paying too much out of pocket. They have been great and I've told multiple people that we have them.

I've only done one service request to American Home Shield, which was a rekeying and it was fairly straightforward because I utilized an online portal. It was easy enough navigating it.

My microwave wasn't heating up good and then its door was broken so it was difficult to open. The tech was quite good. He did a good job. He took his time. He explained to me, and he sent the report to American Home Shield, and then they called me. We made other plans for the microwave replacement but I decided to do it on my own and send the bill to them.

I wanted to have my fuse box checked because my lights were blinking. My claim to American Home Shield went through pretty easily. The guy who came was extremely professional and very helpful. I use AED lights around the house, and he was explaining to me that a lot of times, AED lights does blink. He was telling me it's nothing to be worried about. I thought that maybe some of my connections were loose in my fuse box because I know that'll make the lights blink. But he checked that, and they're all pretty tight. He did explain to me, "We use LED lights around the house a lot of times because of I guess the way that they will blink especially when your air conditioner comes on. Anytime there's usually a lot of voltage or what, you'll see the lights blink." If I didn't want to see that, he suggested that I use incandescent lights. They won't blink as much or maybe not at all.

I called American Home Shield to have someone look at the water heater in a new residence. There was nobody living in the house because we were doing some remodeling inside but the water was just boiling hot. They had City Plumbing come and look at it. The tech put a new thermostat in but the issue continued. We had the heater on vacation mode and the water shouldn't get hot. I had the tech come back out and he thought that I needed to resolve it by installing a new water heater. I agreed but then, there were a lot of upgrades needed to make it up to the standards of the city. I said okay and we were going ahead with that. When American Home Shield called, they told me that they had okayed the new water heater but the upgrades that would have to be done to put the water heater in was 900 and some dollars, which is almost twice as much as the water heater cost. At that point, I decided to get a second opinion.

I've had some past repairs that have not been good. I had a running toilet and the contractor AHS sent out couldn't fix it. They tried twice and I had to pay twice but it just wasn't working. I had to get someone else to fix it for me. But with a recent claim, it was a pretty good experience. I had a problem with my sink. The pressure was low. The tech came in with a trainee person and he knew exactly what the problem was. He had to clean the filter on the faucet and then it worked perfectly. He also did my other faucets as back up and it worked fine. He had great customer service. Now, we can use a little bit more American Home Shield. We pay every month but we didn't use it because the experience before was not pleasant.

We bought this house about five years ago and the hot water heater that was in it was breaking the internal circuit breaker three times within five days. I did the claim online with American Home Shield and I got a quick response both on the phone and the technician coming to the house. The young man listened to what I told him. He immediately knew what to take apart and found the problem. Then, a short time later, he came back with a replacement part. I have good experience with technicians generally but he was quite good. He told me what had gone on. There were two panels that he opened up and he showed me the settings for them.

I requested a repair of a pool booster pump and American Home Shield sent someone out. He ended up breaking something in the pump when he was taking it apart. There was a chip in the thing and that wouldn't have happened unless someone had opened it up. He was the only person that opened it up. AHS refused to pay for it and said that that was not normal wear and tear. That was not appropriate. I didn't think that was handled correctly.

We've been a customer with AHS for 9 years (the first year was covered by the seller we purchased our home from) and continued to renew our contract because we knew that eventually replacing our AC unit would be expensive without a home warranty. Well, on 8/2/21 our AC went out and our temperatures were going to be around 113 degrees (we're in Phoenix, AZ) all week and we have a 2.5 year old baby.

I paid $75 for them to come out and to tell me exactly what I told them the problem was. But American Home Shield wouldn’t cover anything. They said they will not pay anything because it's an existing problem. So it seems to me like American Home Shield is a scam. I paid over $600 and they will not pay a penny. I am very dissatisfied. I tried to reach out to them to see if they would pay a little bit, but I couldn't get ahold of anybody. It just said, “Leave a message.” Never returned my call.

Having a home warranty saves me all kinds of money. When I called for my dryer three weeks ago, the repair man came a day after I called and our interaction couldn't have been nicer. He was fast, polite, and wonderful.

We've had Home Shield for years and we're real pleased with them. Mister Plumber came out for a plumbing issue recently and they had to replace the spigot.

I just got American Home Shield ​a little while ago and my first time using it was for a food disposer. Two young guys came, and they did it. They weren't even here for a long time. It was good.

This is my first home and at 64 years old, this is my first buy. It’s scary in and of itself buying a house at my age. I've only been in it less than two months and I've already got to call somebody. But submitting the claim to American Home Shield was great and it was fine. The person who came was very professional but I probably could have fixed the issue myself. It was all loose bolts.

The garbage disposal wasn't working. When the contractor did it back in May, they came out. We had moved everything out from under the cabinet. He moved his hands and wriggled it a bit. He said, "Oh, it was just a bit frozen up." He turned it on and it ran. He said, "You just got to make sure you run it." We use the disposal, but we don't use it that often. But he was here five minutes, got it to working. It worked a couple of times, and then it did the same thing. When I turned it on, it kept popping the power and you could smell the heat coming from it. And it was doing the same exact thing it was doing before. And I had put the stuff in there that time, put the disposal cleaner in there, and that's when it happened. We went through the American Home Shield the first time. So we went back through them. And they said that it was past the 30 days so we had to make a new claim.

The bottom of my disposal was starting to leak pretty bad. Right away, AHS found a plumber who would come out and do the job. In two days, I got a call saying that they scheduled it. The tech worked very well. Within an hour, he had replaced my disposal. The claim was very well handled. It was pretty simple to get through to AHS. I was really pleased.

Best Care came out for an AC repair. It’s working well right now.

I've used American Home Shield's website a couple times, and so far, it's been user-friendly. I've got good experience. When there was a damper in the ductwork that was not working and we couldn't force the air to go where it needed to go, I used the website. I was told that somebody would be notifying me and then Steinmetz called. They were professional. They were prompt when they initially came, but from their initial visit, it took three weeks to get it finished because they were waiting on parts. That might not have been their fault though. The repair guy did a proper fix. The damper’s easy to move and he labeled it. I would recommend American Home Shield.

I had two appliances break down in the same week. It took a while because of the parts for the washing machine but the refrigerator was a quick fix. The contractor came out and they were knowledgeable. They had seen it before, knew what the fix was exactly and came back and installed it. The washer is now repaired too as of last Thursday. Having the warranty has been a great benefit. When the refrigerator was under warranty with Best Buy where I purchased it, they fixed it once and it was $654. It was charged to the warranty but I paid my $100 deductible and they fixed more than what they fixed last time. So, I have no doubt that it would have been more than $655, probably three times that amount. Having the video conferencing for older people might not be easy but that was something that we were able to do as far as getting American Home Shield the information. So, that might have speeded things up.

I was charged $100 and it was simply to get a filter fixed. American Home Shield could lower the amount being paid. Or if the repair is less than $100, they take the difference. My filter cost four bucks. They could refund me $96 or however much it costs to pay for the person to come out there. It seems like for something small, $100 is in excess. Other than that, the contractor showed me how to change my own filter, what the problem was exactly, and without minimal hassle, got my aircon up and running. They showed me exactly what to do, so I did it.

The plumbing people that American Home Shield sent out were some of the worst people I've ever dealt with, but the air conditioning people were absolutely amazing. I have nothing but incredible things to say about them. My air conditioning was making this noise, so I turned it off then they came to check it out. They said it was a part that they needed to order. They ordered the part, and then they came back.

The instant hot water was not working. Then the garbage disposal wasn't working. But apparently, it was just clogged. So, the techs fixed the garbage disposal. But then they said that the hot water was out of their realm. They said that it either needed a new filter or a new fixture. Then my landlord looked up under the warranty and said they should have fixed it. He was kind of annoyed that they didn't do anything about that. When they did the invoice, all they wrote up was about the clogged garbage disposal. They didn't mention anything about the instant hot water issue.

The claim that was just completed was good. It was a simple cleaning out of the drain. But the one that we did in November was not good. They received improper documentation and I ended up having to pay $15,500 on my own. The contractor they sent out when my kitchen sink wasn't draining came here to snake the line. They said that it was clear. I turned on the sink after the guy left and it wasn't clear. So another technician was sent out the following week and he attempted to snake it again. He said he put over 100 feet of the line in and now we need a camera. AHS said they didn't want to pay for the camera. But it wouldn't be covered anyway because it was over 100 feet.

I had a person come to check out the microwave and the dishwasher. He said the magnetron in the microwave was out and that it’d be way too expensive to repair, so we should just get a new microwave. AHS is sending me a check for the microwave, but the man I talked to the other day wanted to try to give me some kind of card for Lowe's to buy the dishwasher because I didn't want what they offered me. They wanted to give me a Whirlpool microwave and a GE dishwasher. But I would like to get mine to match. I don't want the Lowe's card and I wonder why they can't just send me a check for the dishwasher. Also their people aren't installing the microwave so then I have to pay somebody to do the installation. I'm satisfied with AHS replacing the microwave and the dishwasher. But AHS wants to leave me with a 40-year-old air conditioner that's gonna cost me a fortune to run it. I'm not too happy about that.

We thought that our dishwasher had some odd leak that was causing water to come up through the cracks in the counter and above the dishwasher. It turned out to be the hose but the technician didn't laugh at us when we told him what we thought was wrong. He did excellent repair work.

American Home Shield came at the right time and I really enjoy it. It saves me the hassle of having to go out and shop for an appliance or fix it myself or find a repairman. It's really convenient. Recently, my washer started malfunctioning. It got to where it was only partially spinning out of nowhere then the dryer was squeaking. A contractor came out two different times. We ended up having to replace the washer because the manufacturer no longer makes the part. On the dryer, they were able to replace the rollers and it's now good as new.

My freezer was leaking at the bottom. Some sort of tubing was out of place and so the tech put it how it was supposed to go and it stopped leaking. Apparently, there are some brands that AHS doesn't cover. Last year, I called them about a different refrigerator and it was not on their list. If only they could have a little more clarity on that.

I've had American Home Shield for a long time. The first couple of times I had to use them, everything went smooth. When I used them this time, I got in touch with them at the end of July. They finally sent somebody to my house August the 2nd. He told me that the washing machine could not be fixed and the dryer should not be fixed. He called me back and said they would fix a dryer. I said, "Yeah, but you told me it should not be fixed." He said, "I just got to do what they say." So, they fixed the dryer. It was the third time they fixed it for the same thing and the same thing kept on breaking. But for some reason, they wouldn't replace it. But if they want to keep coming back and spending money, that's on them. So, I got the dryer fixed.

We've had American Home Shield at four homes now and it's just handy. We've not used them many times, but when we did, it ended up making the monthly investment worthwhile. With our recent claim, the air conditioner wasn't cooling. It took about a week for Burleson Services to come out as they were busy. The technician was great and everything's up and running now.

The air conditioner was running but no cold air was coming out. The techs came by and told me that it had a leak and there wasn't any Freon in it. They said they would work with AHS and put a new one in. They said they'll do all the paperwork to get that done. I didn't do anything else but call one time. AHS is a good company to use and have by your side.

I needed a spa repair and there was some kind of memory board that was broken. After I submitted a claim with AHS, the techs were out in a day and a half and they were fine. But most of the time, I don't feel there's a benefit to having AHS. They're kind of a pain, so I'm not super-happy. I've got a 21-year-old air conditioner and they are refusing to do anything with it until it completely breaks. My bill is $400 during the summertime, but it seems that it doesn't matter to them. I had the techs come out and inspect it. Three of the five things failed and they still said they were just going to replace those other things. I pay $1,000-a-year for this coverage, yet they're not willing to do something to help make my house a little more energy-efficient. It's not like it's a 5 or a 10-year-old unit. It's 21 years old.

The toilet was clogged and the tech from SWAT was great. He was able to unclog the toilet by removing the toilet. He got the job done. The claim process with AHS is fine, but we still have to learn what's covered and not covered because the toilet was clogged and we still had to pay out of pocket because the access was through the vents and they didn't cover vents. But the tech didn't go through the vent. He went through the toilet. So I had to call back AHS and they explained that the fee that we were charged through SWAT was because they removed the toilet. But other than that, everything was good. The tech did a great job.

The AC unit didn't seem like it was cooling properly. I have two units at the house and both units are identical. So, I noticed that one was running differently than the other unit. It was intermittently cooling. So then, I talked to the technician and I let him know when he came to the property. He said he'd go up and check. He came down not too long after and said that everything looked good but more than likely, some type of part is eventually going to go out. But it's still working and there's really no reason to replace it. So, I thanked him for looking at it and I didn't think anything of it.

American Home Shield has been responsive and very timely. We had a different company when we were in Texas and American Home Shield is a little bit more expensive, but everything seems to be a little bit more expensive up here. Also, American Home Shield seems to cover more than they did, so it offsets the cost. When there was a screw loose in the lid of the washing machine, the Appliance Tech technician tightened it. He was very professional and on time.

The unit stopped working. It was 107 degrees outside. All of a sudden, I walked in the house and it was 90 degrees. The guy came out, he was very good. He got it fixed. American Home Shield does a nice job. Get a home warranty. It saves you money when something breaks.

The AC went out and it was on a Monday. American Home Shield said they couldn't get anybody until Thursday. I told them that I could handle it. It was 110 degrees out so, I called them back and they said they would somebody else. I called them back on Tuesday morning and they said they would have somebody out between 9:00 and 11:00. I said that it was 8:10 right now. At 9:05, the phone rings. I'm 22 minutes out. Cody, the repair guy, came in, took tons of stuff apart and fixed the AC. It was fantastic.

We were having trouble with the air conditioner when we moved into the house in January, and the first guy that came out said we needed a new one. I just moved in, and I was not in any mood to do anything except get moved in. We've had contractors back out twice since then and the last one didn't say that we needed a new one. However, there's a lot of mold on the air conditioning unit, which is why my house smells funny and feels damp, and he said that there was no way to fix the mold. I have to call in to AHS to try to get the unit replaced and I don't know how that's gonna come out. Other than that, the contractors have been fine.

We had a claim for the dryer and the ice maker in the fridge. Come to find out, the dryer only needed a new fuse. The people got right on it and did what they said they would do. They had the part on hand or at their shop. Then they had to order the solenoid for the water and ice maker. It's just that the biggest problem is they're so busy, it might be a month before they can get out here, especially for the fridge. I've had to wait about 10 days just for the dryer. But we're happy with both American Home Shield and Attwoods Appliances. They both did a great job.

My drying machine had no heat. AHS sent me something saying "Okay, this contractor will check your drying machine. They will call you and ask for the appointment." They helped me. I recommend AHS.

The dishwasher was not receiving power. I logged in through my account and I let American Home Shield know that I had problems with an appliance. The following day, Colorado Residential Services called me and scheduled an appointment. I did that about a week ago on a Sunday night. Then on a Monday, they called and first thing Tuesday morning, the tech was here. The dishwasher needed to be reset. When the tech was able to go into the control board and then he adjusted some wires and made sure the connections were solid and ran through a cycle, everything was fine. I’ve used it four times since.

I had a plumbing claim and I went almost a month without having water in my kitchen. When I first called AHS to make my claim, I asked them to look at my sink and my toilet. The water in my toilet was running after you flushed it and I thought somebody needed to come look at it. They gave me an appointment and the young man came out. He looked at the toilet and did what he had to do to fix it. Then he told me that he was done. But I told him that my sink should be on that work order, too because I explained to American Home Shield that I was having a problem with my plumbing in my kitchen and my bathroom. He said that he couldn't look at it and that I had to call and make another appointment.

The garbage disposal was freezing up all the time. I got an email and text message from AHS about the contractors. If ever I have any other plumbing issues, I'd call them. You need to go on AHS's website, try to apply, and purchase a plan with them.

Having AHS as a warranty provider is comforting. I had two claims recently -- one was for my stove and the other for the dryer. For the dryer, the contractor will be coming back out to replace a part on it and for the stove, AHS is going to replace it. I've ordered it. But I was kind of confused because when they sent a list to look at, there were things that had really big prices and they gave the price the same as what my item was valued at. And they asked for my debit card. I didn't know if I would pay the difference of what was available to me. It took a while for them to explain that part to me but once I understood that, the process was fairly easy. They were even able to give me the color of the stove that I wanted. Also, for a $100 deductible, you really can't beat it. A stove can cost anywhere between $300 and well into the thousands.

My washer was clicking and on my dryer, the heating element went out. The guy that came to fix it said it was the rinsing motor that went bad on it. Also, the buttons on my microwave wouldn't work. Sometimes, they would, but a lot of times, they wouldn't. I had to keep unplugging it to get it to restart. The claims process with AHS is wonderful. I have to leave a deposit, but there are no big fees. It gives me peace of mind knowing that I have coverage on my appliances.

When the AC unit was cycling on and off constantly, a contractor came out the day after I submitted the claim. Thank goodness they were able to get me up and running.

One AC was not cooling properly. I turned the notice in on Friday morning and the contractor was out Saturday morning. The tech was prompt. He called on his way over and was there when he said he would. He then communicated on what he was doing, what the problem was and took care of stuff. I could have major repairs and it would be covered. This was not a major problem, but it got taken care of. I would recommend American Home Shield.

The icemaker was not making ice, and it was leaking water. The first time a tech came in, he replaced like a control board. The guy said that there was ice water coming out of the bottom of the refrigerator. So, I went over and cleaned it out. In the meantime, I kept throwing water out. Because they said that they were gonna order a part, I turned off the icemaker. They came in and replaced the part. Then all of a sudden, there was still water leaking. So, they came in and said that the reason the water was leaking was because one of the lines was plugged. They took care of that. The icemaker in the meantime would work off and on. It didn't work after they fixed it. I called up, made an appointment and it started working again. So, I called up and canceled the appointment.

Everybody that we've had come to fix the cooktop has been very nice, professional, and knowledgeable. The cooktop would work for a couple of days and then it wouldn't work again. The same thing happened two more times and it still wasn’t working properly. Parts have been changed out multiple times but one of the burners continuously clicks when it’s lit and the griddle would turn on, but wouldn't light. We're taking the buyout, although it isn't going to cover the full cost of the cooktop. We've needed AHS for various issues and it has been worth it for us.

The showerhead was leaking and the tech that came to fix it was very good. He knew what he was doing. He was very proficient. It's not leaking anymore.

I had a leaky faucet that Intertech Maintenance Group came out for and replaced. AHS's price is pretty reasonable and affordable. People should get their service.

The people that American Home Shield sends out are inconsistent. Some of them are good and some are not. I told American Home Shield that the man who came for a stove repair left the gas leaking. It was very dangerous and I had to call the gas department. I didn't receive a reply from them yet. I also made a claim when the faucet in the shower was leaking. I submitted a request for service online and I got the name of the company that was responding. I was very satisfied with that company. There was a leak in the pipe and they fixed the piece of pipe that was faulty. The shower isn't leaking anymore.

We had a faucet that needed to be repaired and that's been taken care of. We also had a problem with our HVAC system. We've had many calls on it. This most recent time, the gentleman who serviced it found that it was the second unit, not the first one that he fixed last year, that was having a problem. It was iced up, and so was the air receiver in the basement. The basement is a crawlspace under the house, so we didn’t see that. The tech resolved the problem and the air conditioning is working fine.

I'd like to get my refrigerator fixed. Vate did everything that they could but they don't work on sealed systems. So, they changed out a lot of different parts in my refrigerator, it's still not working. The first company that American Home Shield sent out said they did some stuff. But we haven't had a refrigerator for a month now. So, it's getting pretty frustrating.

Recently, the tech for my AC claim said that the capacitor had blown. He fixed it within ten minutes. However, I'm going to be changing warranties because it seems like AHS does not cover my issue. My garage is still messed up. I know other warranty providers who cover the garage door and everything. When I first got my AHS warranty, I was told that the cable there was covered by a couple of people, and then when I went to put the claim in, they said it wasn't. So I ended up paying out of pocket. Also, the people that fixed it did not actually fix the whole doors off now.

My mother-in-law had American Home Shield, and she was in Aiken South Carolina. When we bought our home, I considered getting it. It was because we have a lot of electronics, and my mother-in-law was very pleased with it. I’m very happy with how things are going. In the beginning, I had some issues because I was quoted a cost and they were auto-drafting it from my account, and I was getting billed, saying that my account was past due. I was ready to cancel it because I was so frustrated, and I kept getting bills that my account was past due. That might be something to look at, is when new clients are set up, to make sure that if they do choose auto-draft, that it is set up properly.

AHS's claim process has been quick and easy. The contractor did great. The techs realized that it wasn't me but my neighbor upstairs with the water leak. So, upstairs had a plumber come and they fixed whatever leak. They're coming to fix my ceiling next week. So, it worked out fine for American Home Shield and for me.

All of a sudden, when the temperature increased, my AC was not going down below 80. Sometimes Arizona reaches 110 then you realize how your AC is behaving. Luckily, even though the guy came a week after the temperature went down, he checked everything and he was so professional and very experienced. He took care of all the problems in two hours, and it's running fine, very smooth. That was my first service and it was awesome. I'm very happy. I would recommend having a home warranty and I would continue with American Home Shield because it's very effective. I love to feedback it. One of my friends had American Home Shield earlier and he was bit hesitant with it. I shared my experience with him, and now, he is thinking of continuing again with them.

I was having issues with my washer and my oven door. The tech fixed my washer and he was very polite. He did everything he needed to do and he couldn't fix the oven door, so he was going to order parts for it. American Home Shield said that they don't make that oven anymore and there are no more parts. So, I'm getting a different oven. There was an oven that they offered to me and it’s on backorder for a few weeks. I called them today and their rep had called the supplier while I was on the phone with her. She came back on, said that the oven was still on backorder, and they didn't know when it was going to be available. But what she ended up doing was sending me a new link with another oven that is available. So, I went ahead and ordered it. The email that got forwarded to me after I ordered it said it will be in in two to three weeks and it's unfortunate as it has already been two to three weeks that I've been waiting for the other one.

We had an electrical issue and the tech did a job well done. We've been happy. Everything is good. Having AHS helps out greatly and we're gonna get another policy from them.

My initial call to Morning Star Repair Service was handled very professionally. A very nice gentleman came and his name was Ron. He made an initial visit and told me that my pump was out. He also told me he ordered the part and that he would be back Friday when the part came in. He came right back and took care of me. I am very happy with American Home Shield because this is the second time I've had troubles with my washing machine. The first time, it completely croaked and American Home Shield got me a new one. I've only had it two years and my pump went out. Their contractor came right out, fixed it and took care of me again. We are so tickled with our American Home Shield program that we've already recommended two or three people. My very good friend signed up for the program. My son has his own house in California and we bought a program for him and keep track of it for him.

Stephen’s Appliance came out recently for my dishwasher and it was at least the third time they've been out. They came to check it the first time and said they needed a part. They said that American Home Shield ordered the part and it was taking a while. It took a couple of weeks to order the part. Before covid, it was faster. They brought the hose back and changed it. Still, the water was running out of the dishwasher. They said they needed to replace another part, so they came back and replaced it.

We had a leak that was causing water to come out of what looked like the tank area. A repairman came out, inspected it, and knew what was wrong. A seal had gotten old, corroded and was not holding anymore. He was very professional. He left, got the replacement seal ‘cause he didn't have that exact kind with him, came back, put the seal in, and fixed the toilet. The only problem was we had a little bin and he needed to borrow a bin to catch the water. It was dirty and the toilet was dirty when he got done from the black residue from the toilet tank.

Sometimes it takes American Home Shield a while to get someone to help. If I call them on a Thursday, then they tell me Tuesday. One time, I called American Home Shield on Thursday 'cause the air conditioning was making a very loud noise. Friday morning, the air conditioning went out. I have lupus and it got hot in the house. I called them back and the dispatcher who answers the phone worked hard to get the mechanic out to help us sooner and was able to do that. It worked out nice because they were there by noon on Friday.

AHS is great. Whenever I called up or have gone online, I have had somebody call me within 12 hours, the most 24 hours, to book an appointment. They schedule it, they get out here and fix the problem. For the most part, they have done a phenomenal job, with the exception of my stove, which has been a failure. Not really their fault, necessarily, but the vendor's fault.

Somebody sold me the house and gave me a home warranty. A lot of stuff is not covered. But people came out and fixed what’s needed. I used the home warranty when there was a leak in the roof and inside my ceiling. The tech said it was an overflowed tank and he emptied it. He told me to wait for the next rain.

Our coverage ends today and we have given thought to renewing it. It has been nice to have that safety net, but we're unsure of being able to justify the expense. However, everything has been great with us and if I had one criticism to make, it would be allowing the customer a bit of choice in the service provider. Looking back, there’s no way we could have known this, but I wasn’t wild about the guy who came out from Sears to fix our dishwasher. He knew his stuff and got the job done, but he had to come out twice. The first time, it wasn’t what he thought it was, which I understand. He had to come out a second time. We ordered a part then he fixed it. It works fantastically, but the customer service experience could have been better. And here I am complaining about getting my dishwasher fixed for a home warranty cost total of $100. On the other hand, Matthew, the plumber, was fantastic. There was a bad seal in our upstairs shower and he replaced it.

So far, American Home Shield's service is pretty good but they go up on the price. I guess things have to go up every once in a while though. Certified Electrical Technologies recently came out, and the tech was informative, showed me what the problem was, corrected the problem, and even gave me some insight on other lighting issues that I was looking at and things that I want to upgrade. We also have a refrigerator claim in the past, and we had a technician come out for that. He was good, really informative and I had a very extensive conversation with him as well.

The fan motor needed to be replaced and I was impressed that they got back to me as quickly as they did. I placed the claim one night and I had an email immediately from AHS saying it's been assigned to a vendor. Then, the next morning, I had a call from Higginbottom's Heat & Air about scheduling. They came out and took care of the issue.

American Home Shield set us up with Beaches Air Conditioning and they were absolutely terrible. They came out in multiple occasions, didn't know what they were doing and tried to do the quickest fix. It always failed, regardless. The fan that was initially put in the unit by Beaches Air Conditioning was too small and they also installed the incorrect blade for the fan. So not only was it overheating the fan because it was too small for the unit, the fan blade itself was extremely loud due to running too fast. It couldn't keep up. The correct motor was a two-stage motor, which is required for that unit, and that was not put back in by Beaches, and they knew that. I hope AHS never recommends Beaches to anybody in this area and I hope they do terrible because they were terrible.

We had an AC claim and South Florida Crane & Cooling was wonderful. They solved my problem. We had a possible power surge that caused our motor and our air conditioner to reverse. Our fan in the compressor box outside was running in the reverse direction. So, it wasn't cooling, and it was running the air in the wrong direction over the coils. They had to replace the motor. I’m very satisfied with them.

I've had American Home Shield for quite a while and their service is excellent. They respond to concerns really timely. I love the fact that when you call, you get service. That part is really prompt. I have no issue with the service fee too. At one time, that was $100 but it went up to $125. The service techs that come out from whatever company would usually be right on. When I had an AC issue, a Budget service guy came out and he was really great. The problem seemed to be resolved.

It took forever to get my refrigerator to where they finally decided it wasn't going to work. The contractor’s great. But the refrigerator would work for about a week, and then it’d break down. Then I'd have to call American Home Shield again. This went on since the first of July. Finally, the contractor said, “This particular model here that was made during this time does this. And if I had looked up the model, I would have probably given up a lot sooner just because I've had every one that's been made during that month’s time.” But I got a text from American Home Shield that said that they were going to pay for the refrigerator. It just took forever.

AHS's service is there when I need it. My AC broke a couple of weeks ago and they had somebody out within the next day. Flowertown Heating and Air fixed the problem. It was all good.

AHS could improve on getting more vendors to do more specialty items. The appliances were not a big deal. But my pool that was serviced last year took a long time to get resolved. But with my recent claim, GE was dispatched and my issue was addressed very quickly and resolved within weeks.

AHS gets stuff done. I like them. I also had them at my old house when I owned another home. Recently, my dryer wouldn't start. The tech came out here and figured it out pretty quickly. I also had an electricity claim, where electricity wasn't running to anything in the kitchen, any of my appliances. There's a special switch or a special type of plug. The tech tried to explain it to me, but keeps it from causing worse issues when there's something that could flip the breaker. All I would have had to do was press the button on the switch. So when he did it, I was like, "Oh, man." He was nice. He figured it out in about five minutes and he was done.

The AC was not cooling and I called AHS and then the technician came out the next day. It was a very good experience. The technician came out quick. The repair was done quickly. It only cost me $100 out of pocket this time, but if we had not had the warranty, it could have cost a lot more. Before, I had an experience where my refrigerator was out and it was a horrible experience. I called and they couldn't schedule my appointment for a week or two out. Then when they did schedule it, the person was supposed to come one day, we waited and waited and waited. They didn't come. So I had to call back, and then I couldn't get another technician out for a week or two later. Then when they came out, they looked and then they had to order a part. Then it was about three weeks after that. It took over a month to get my refrigerator repaired. So we were without a refrigerator for a month.

We had a leak in a faucet and a toilet that was taking forever to fill. I called American Home Shield on that one because this was something we purchased the home that should have been fixed originally. And supposedly, it was done by one of the contractors. So, when AHS said I missed the time to do a relist, we just opened a new ticket. I received the name of the actual technician, as well as his phone number, and the company that was gonna be in use. Everything is fixed, and done fine and quickly. The technician was very personable, chatted and explained each process. He also showed me what was wrong.

Our hot water heater was inconsistent. We would turn it on, and the hot water would come on, and then it would go cold. I submitted a claim to American Home Shield, and I received the contractor's phone number. The information I received was that I needed to call them to schedule the appointment. The contractor never resolved my issue, though. They came out, unplugged one of my hot water heaters and told us that that would fix that, which then proceeded to leave us without hot water for a couple of days until we decided that we would just turn it back on. The technician was very nice. He came back out. They claimed that we didn't have the right gas line going up to the hot water heater, which is incorrect because we ended up having to get Xcel Energy to come out. This claim is still not closed. We're still working with somebody to come and fix the hot water issue.