American Home Shield Reviews

I called in a plumbing claim to American Home Shield for leaks. It was for the toilet. It was easy. The contractor was awesome, very courteous and very mindful of the cleanliness of my home. He had on the little shoe thingies and he had on his mask. He was a very professional young man. He explained things to me. The toilets are running very well now.

The garbage disposal busted open and water started running down underneath the sink. When I first called, I had it listed as a garbage compactor. So they ended up redirecting it to the right person, which was really cool because I didn't have to pay another fee. Then the tech came out and fixed the garbage disposal. My wife was home when he came and she said that it was really good. He handled it and rolled out. The claim process was pretty simple. You just got to pretty much put the area that it is. I've used this service twice and it's been amazing for me. I really like it. It takes the stress off of ever having to worry about anything breaking.

I bought a house in Florida in 2015 and they had a warranty with it when I bought it. So, I continued the warranty and I added it to my house in Virginia also. The icemaker was acting up and Priority Mechanical came out and fixed it. It saved me money when I used the service from American Home Shield. In the past, when I have a problem in Florida, I would call on the telephone and I would be on hold for usually over an hour or at least 45 minutes to make a service request. And when I go to the website, my Virginia House comes up, which is fairly easy to do. But I don't know how to get the Florida house to come up. It doesn't ask you if you have more than one house because maybe that's not common, but it is in today's day and age. AHS need to make the homepage more user-friendly, so you could put in the address of the home. It would be simple to do. You name an address and if you got a contract there, it should come up.

I'm not pleased with American Home Shield and I'm going to be canceling the subscription that I just renewed. Before I purchased my home, the contractor that remodeled it gave me a year with American Home Shield. Then I renewed it and I paid 37.83 a month for 12 months. It was to expire at the end of October. So on the 19th, I decided to renew it for the third year. I authorized the girl and for 37.83 a month. She didn't get the confirmation but it came in the email. But on Thursday the 22nd, American Home Shield withdrew from my bank and I noticed it Friday morning on the 23rd. They took out $454 without my permission and their receipt showed $37. So I kept calling through the weekend for two reasons. The last person I spoke with was Nash and was nasty. On Tuesday, I was told by Nash that she would have a supervisor call me within an hour or two hours at the most.

My heating unit wasn't blowing. So I called American Home Shield, read off my contract number, and let them know that I was in need of a service. All of this was prerecorded that I went through and sometimes, it wouldn't listen to what I was saying. It’d go and put down what it wants or kick me out and send me to somebody, which was good. Then I'd get a chance to talk to a human. But for this claim, I called, registered, and paid my money. Then, they made contact with the people here to come and do the work. Two days later, the people sent me an email that said they would be here on a certain day at a certain time. Then they started going into COVID-19 and began asking if anybody was sick. I told them that that wasn't a problem and I answered all of their questions.

The microwave was making a really loud noise. The original company, Sears, was supposed to come and they were terrible. They tell you you have to be here from 8:00 to 8:00. That was ridiculous. I stayed here the entire day, and then they came an hour later. I called back and rescheduled with somebody else. Economy Appliance came out and was really prompt. They took care of it right away. They had to order the part and American Home Shield sent them the part 'cause it was a cheaper way to do it. They were really good.

I submitted the claim online for a leaking toilet. They immediately let me know who the contractor was, and that the contractor would be contacting me. Then Murray’s Plumbing called within minutes. I've dealt with them a few times. They were really quick and really efficient. I never had any problems with them. They came in and did the job. They took care of it within 20 minutes.

I've submitted two incidents with AHS through their website and both got resolved to my satisfaction. The turnaround time wasn't that great, but they weren't critical problems that had to be solved within 24 hours. One of the claims was for my AC unit that stopped working. It cracked and leaked, and they had to replace it. The other issue was more of a plumbing thing. A water fixture kind of broke and was leaking. I needed to have them come in and fix it. Both the techs who came out for my claims were very professional, courteous, and nice people. The plumber who was here was wearing his mask the whole time that he was in the house. He also took care not to touch anything else besides what he was doing and we took precautions too.

The refrigerator kept shutting off. It kept losing power when it was plugged into the outlet. I've had calls for other things and Home Shield told me a tech would come out in 24 to 48 hours. And then, straight ahead, they sent me a notification, what the name of the company is and their phone number. And then they said, “48 hours. You can call them anytime. But if you don't hear from them, just go ahead and call.” They always keep you alert.

I had a constant drip coming from our guest bathroom. It's a half bath on the first floor. I called and put in a request to have AHS get a plumber to come and fix that for us. The plumbers came two weeks ago. The tap and valve handles are all separate. They took them all apart including the two valve handles. They said they found what they thought to be the problem. They tried to show me but I didn't see any difference. They said they were gonna go up to the local Home Depot and see if they could get the pieces for the replacement. They did that then came back. Home Depot didn't have the parts so the plumbers were gonna have to go. They said they contacted their supervisor back at the company and sent him pictures of the parts. He was gonna have to order them.

My overall experience with American Home Shield was fine under the circumstances in the pandemic. It's hard to get appointment to work, scheduling-wise. But other than that, it was great. We had an appliance claim. There was a problem with frosting in the freezer. We haven't seen a recurrence since the repair. Both of the technicians were very professional and I was very pleased with them.

The contractor that American Home Shield had come out and install my furnace put it back together incorrectly, which caused the AC coils that were sitting on top of the furnace to create a lot of condensation and it leaked into my furnace. When they put in the furnace, they had also said they were going to replace the thermostat and they never did that but I let it go. I called them a couple of times and they sent someone over saying that everything was okay.

The hot water heater quit working and the kitchen faucet was leaking. They were both fixed the same day. The techs were good. The claims process was easy. But AHS takes a little long to get service out. It takes about a week before I get a call once I make the claim.

The tech called me to confirm an appointment about 15 seconds after I hit the send button on the Home Shield warranty page. Talk about fast and speedy. He was here exactly when he said he would. He diagnosed the problem immediately. He had to order a part, but he gave me a very acceptable timeframe in which the part would be available, and he would be back out. And then, he was spot-on once again. A hell of a nice guy too. That guy is the bomb.com. I have worked with other home warranty companies in the past with other properties. This is my first experience with Home Shield, and I'm keeping them. They're mine forever. I'm a fan of insurance. Do it.

The professional that came was good. So far, so good.

I put in a claim with AHS for my furnace. The experience went smoothly. The tech figured out the problem and told me what it was. It's been working great since the repair.

When I made the arrangements for the heating maintenance check, that was all seamless and transparent. The contractor was very professional and very helpful. I was very pleased with their service. They didn’t detect any issues although I had a follow up where I decided to get rid of my smart thermostat. I called them up so they came out and took care of that for me.

American Home Shield had a special offer for $75 for a preventative maintenance screening checkup. I hadn't checked the unit for a while so it was a good time to do it. They said apply which I did and they called me the next day. Bill Paslay AC Heating and Electric did a fantastic job.

After comparing services, American Home Shield gave us better protection for our pool. We might’ve ended up paying $40 more for the overall thing. But it was just the coverage of the pool. So far, AHS' service has been great. We only had one situation where we put in a request and we didn't get charged. We never got a call from the contractor. Other than that, AHS has been very quick and responsive. It was great. The problems that we had were minor. When we moved into our house, one of the sinks was already draining slowly. We tried to fix it ourselves. But when the other one started backing up, I used the home warranty service and had someone come out to check the problem to make sure everything was good to go. We are first-time homeowners so it was better to have a pro come out and make sure nothing got messed up.

I love American Shield. They're the greatest. Everything's very good. There are other companies trying to recruit me, but I would not give up American Home Shield.

I’ve had perfect interactions every time I’ve had to use American Home Shield. Recently, the furnace was running but it wasn’t heating the house above 63. It turns out, it was a pressure switch. The technicians who came were fantastic. They came out three times but that is in no way a poor reflection on them. The first time they came out, the guy discovered the problem, temporarily fixed the bad switch and had to order the part. I didn't realize he had to order the part. The next day when it was not heating again, I called. They immediately sent somebody over and got it running again. The next day, they came out for the third time to replace the switch. They didn’t put me off a day. The experience was easy, simple, and expedient.

I go online to submit a claim and it takes a couple of minutes, and that's it. Very simple and easy. As soon as I got ahold of Home Shield, the contractor was here in a couple of days because it was the weekend. The AC unit was clogged. The guy came. He was here for a while, and he figured out that that was the problem. He unclogged it, and then he had to empty the drain pan. It was quick. I'm quite happy with the service. If I even have any type of issues, I know that Home Shield is going to respond quickly with sending somebody out here. So, it makes me feel a lot better.

The customer service at Home Shield was great. They take care of you right away. I've had them for a long time and they've always been good. Recently, we had an issue with our refrigerator at home in Florida. Gulfstar Services was sent out and had to order a part. It came and they installed it. Get a Home Shield.

The refrigerator was not cooling at all. I called American Home Shield and told them I was having an issue. They assigned me to a company to come and look at it. The tech ordered a new part. It's taken a bit longer, but it was good overall. He took things out. He fixed a leak. He did everything that he can to fix the problem, but he was not able to fix. They gave me the buy out option.

A whole bunch of water fell through from the attic down to our second floor and it went all over the floor. Our Hartford insurance had to come out and they had to bring big fans and take care of that. Apparently, there was a whole bunch of equipment that was broken, and Marina came out and repaired the air conditioner. It was great. When submitting claims, first I call American Home Shield and tell them something’s broken. They send somebody out, and then they fix it. We only had bad luck once. They have a lousy company called AG Appliance on their list and they should be on it. Those jerks came out and put us through everything.

I submit service requests strictly online. It’s a lot easier. Every time I try and call American Home Shield, I get put on hold, then I wait and I wait. Why was I doing that when I could just click service online and it's done? Recently, I had a light and three outlets in two different rooms that weren't working. They used to work, but then all of a sudden, they stopped working. We didn't use it that much, but we just got done redoing the room, so we got them fixed.

I've called American Home Shield for the garage door, the toilets which were running and the dishwasher. I like the service that I have with them but I'm not thrilled with the $100 copay. I could change my premium’s amount each month and if I paid 49.95 a month, the copay would drop to $75 but the difference is negligible. The last thing that needed to be done was a small little adjustment and I spent $100 on that, so that's probably the thing that I like the least. But it still is comforting to know that AHS is there and the response of the workers is very quick for the most part.

My most recent claim with Home Shield was for plumbing. My faucet was leaking. Submitting the claim was straightforward. It took four days to get a contractor out. The contractor who came to our house was very knowledgeable. He told me exactly what was the issue and how we went about fixing it. That was very helpful. He was a very good plumber. He fixed the problem within an hour or so.

I'd rather submit my claims online than over the phone because it's easier and faster. The technicians have been extremely professional. They have been very clean, very courteous, and really nice people. The warranty is a great thing because you don't have to worry when things go wrong. You can call American Home Shield and it's going to be taken care of.

The freezer was no longer freezing adequately. So, we were losing the food in our freezer. We placed a call to AHS on a Saturday and they instantly connected us with this contractor and set up an appointment on Monday. One thing that I wasn't too happy about was having to wait two days to hear from them. But once they contacted me, the whole thing happened quickly and they were able to repair the unit.

I called AHS because the microwave went off and wouldn't come back on. They sent the company out pretty quickly to fix it. The tech did some work to it and it worked for a few days, but then it went out again. I don't know what he did the first time, but I know that he replaced the fuse. But he did some other stuff to it too. Then, they came back out and fixed it. They changed that fuse three additional times. I told AHS I was afraid the microwave was going to set my house on fire. They told me I have to allow them to at least rectify the problem two or three times, which I did. And when I said enough, they were very good about it. They just told me to pick out what I wanted and the selection process was very easy. Everything was done virtually. They emailed me and I could go through the list, see the pictures, and pick out what I wanted.

We had a plumbing situation. The techs said that that wasn't something that they did and that it was a normal wear and tear. I was a little disappointed but they didn't do anything wrong. The only thing that I hate with AHS is that whatever gets fixed, it’s a lot of back and forth. Somebody has to come out there, look at it and then they get back with American Home Shield. Then they sign off and say, “Okay.” Then they come out and do the thing. But for the most part, they're very attentive. Customer service is great. They get us connected with whoever it is that we need to get connected with to get the problem situated. Having the warranty gave me peace of mind just to know that it was there so I'll be renewing when my year is up.

Comfort Temp came out and they did a great job. They put a new furnace in my home. The day after they put the furnace in, I went back to the property and there was an issue again. When I smelled the gas leak, I immediately called Comfort Temp. They came out to see what was going on. They read that there were some problems. The tech said there was so much gas that he wouldn't be able to find out where the leak was. In fact, he suggested that I call Peoples Gas to find out the leak. He was the first person that shut all the gas off to the house. He said I cannot leave the gas on with all of this gas in there. It was a safety issue and I understood that.

As soon as you call, Home Shield would tell you you should hear from the contractor in about 24 hours and leave a number if you haven't. They leave the company telephone number and you call. It's a pretty good set-up. Sometime last month, Kinston refrigeration Co. worked on my dryer. The contractors are very professional. I would recommend Home Shield.

When the guy came out and fixed the unit, it did end up getting cold. He did it quick and it worked perfect. But it's been getting hot lately so we tried putting on the air. It will make a noise but no air is coming out. I don't know if he did something to make the air not come out anymore.

We’ve been having trouble with the AC unit we have at home and we made two claims regarding it with American Home Shield. They are pretty quick. A tech came and saw it three times. The first time, they didn't do anything. The second guy fixed it and the unit worked fine the whole summer. Now, it doesn’t cut on. The last guy that came on said to change the filter and we did. It worked for a couple of days but it's not working again.

My water heater was not providing hot water. The tech was scheduled to come in on Monday, but he came in on Saturday. I was without hot water and I greatly appreciated that. He also had to come back on Monday to replace the water faucet in the kitchen. Overall, it was a good experience for me. I'm very satisfied with American Home Shield.

American Home Shield sent somebody quickly when I called in a claim for a leak in the wall. The contractor was good and very professional. Since the repair, everything is working.

I've been with American Home Shield for a couple of years now. The only problem I have is I feel certain things, like electrical and plumbing, should have a 24-hour turnaround versus 60 hours. The other day when my hot water heater was going out, I did a claim and it took a two-day process. I wish that some things could be quicker than others. They have vendors that they use, but there are certain work orders that should be prioritized versus a two-day waiting period. Apart from that, I'm satisfied with everything else. The contractors have done a great job. They make sure they put their mask on, they had the stuff over their socks, and they were very professional. American Home Shield is always prompt and always on time. Customer service and accounting are awesome too. They are a good company. I recommend them to anybody.

I called American Home Shield on Friday for an old broken hot water heater and the claim process was easy. 5 Star Home Services was assigned to my claim and they couldn't send anyone out until Monday. That was fine because I realized it was a weekend. Two days of getting someone here was great. 5 Star Home Services was quick and they did a good job. Their guy was professional and respectful of my home. They knew what they were doing and they didn't spend any extra time. They looked at everything. The hot water heater was nine years old. Usually, the lifespan of one of those is anywhere between 9 and 10 years. I'm happy that they came to the conclusion that I was hoping they would. A new water heater was bought and they put it in. No muss, no fuss, clean job. I'm satisfied with my new hot water heater.

I had family members that had American Home Shield prior and they said it was a great service. I had it in Arizona, and then I have it here. It's one of the easiest and most user-friendly services I've had, and the job gets completed in a fast and easy amount of time. One time, I had All American Plumbing & Drain come out for our water heater. Our problem was that the pilot light was going out every two or three weeks consistently and there was an external PVC attachment on the top of the water heater that drained quite a bit of water into a large bucket. I've never seen that before.

I was having problems with my oven. True Vine came out and assessed the oven. They found out that there was a circuit board that burned out. They ordered it, and the tech came out, and installed it. They did a good job. The home warranty is very, very helpful, especially if you have appliances that are outside of their manufacturer’s warranty or any extended warranty that they may have. It's a really good investment.

The water was clogging up in my master bathroom. It wouldn’t flush and go down. If I'd run the shower, it’d back up in there, so there was something stopped in that pipe. I filed it on the internet. I put in what was going on, checked the boxes, and wrote a brief description. American Home Shield sent me over to John Hudgins Plumbing and they called me the next day and set up a time. The guy came over and got into the main line and snaked that out. It got a few roots and stuff and he went to that particular toilet and got something out of it. I was very impressed with his service and the effort he put into it to get it done. It was over and above. I've already had another issue and the guy came right out so he's dealing with that one job. The coverage is great and I've had to utilize it already. I'm really grateful that it's there.

We had a leak from the upstairs shower through to the dining room below over the last weekend. Everything was awesome when the tech got here. He fixed it and then put in an order to have the drywall repaired. They had to cut a hole in the ceiling. They will replace the drywall and close it. He was very professional and courteous. The experience went pretty smoothly.

I chose American Home Shield because of the options that were covered and things that other warranty companies could not cover. There were a lot of warranty companies, but they didn’t cover things. It would be like, “Oh, oops, that's miscellaneous.” American Home Shield covers just about everything. As far as claims, normally, you're supposed to call in to American Home Shield or you do the email when you're into electronics. They sent All Hours Emergency Plumber came out on my claim for toilets that were running over. The plumbing was leaking into the bathtub.

Our freezer was not freezing and the refrigerator was not cooling to the proper temperatures. Everything was way warmer than it needed to be. I did a service request online and the American Home Shield website was great. It was easy to use and I was very pleased with it. Sears was assigned to me. They sent a notification and gave a date and a time window from 8:00 to 5:00. The day before, we got a narrower window of that day. A Sears representative then called in the morning and told us on the day a tech was coming. They were great and were very professional. We couldn't have been happier. They had ordered parts for our refrigerator. The parts came in. And on the last visit, the tech installed all the parts.

The technician contacted me within the time required. He finished a job in the area, called us, and said that he could be here in five minutes if we were ready for him. We asked him to come down. He was very pleasant to deal with and knowledgeable on the unit. He knew what the problem was before he went in there just by how it was acting. He had a few issues getting the right part but that wasn’t his fault and he kept us updated fully throughout the entire process. The second he had the parts, he was back out here and got it installed quickly. It was A plus service and I was happy with it. It was phenomenal. Everything has been great with American Home Shield. It’s perfect.

The hot water heater seemed to be rumbling and we were afraid that something was getting ready to blow on it. We submitted a claim with AHS and when the tech came out, it turned out that it was some sediment in the bottom. He said that everything was fine and that there was nothing to be alarmed about. He was also very nice and conducted himself well. He was very punctual, too.

The guy that was sent by American Home Shield did his job, and we are happy with it. The guy was very good. He was polite. His communication skill was perfect. He did the survey, he appraised the situation, and he fixed the machine in a timely manner. I did the claim on the phone and the rep I spoke with was marvelous. If people I know need service or any type of assistance, I'll recommend Home Shield.

The person that was sent by American Home Shield was professional. He did what he had to do and explained to me. He had his mask and gloves on, and he took his shoes off in the home. I had masks and gloves on, too. So far, so good. I feel pretty good about requesting for service, and I don't have to go try to find someone to do the job or pay too much.

With American Home Shield, I can get everything I need to be done for my home. It saved me money from buying individual warranties and things. Recently, Comfort Temp Heating & Cooling came for a pre-season check-up. The guy was thorough. He explained some things to my husband that we should be doing and so it all went well.

I always call Home Shield for my claims and for the most part, so far, so good. Bert’s is currently repairing the oven. They had to order a part. I’m still waiting to hear back from them. I wasn’t pleased because I haven't had completion of my work, for my claim, and because there hasn’t been much follow up with it from the people that work for the maintenance men or the contractors.

Everything that I've dealt with American Home Shield so far has been fine. It's very easy to submit a claim. There's the online, the app, and a phone number. However, with my most recent claim for the washer, I was not very pleased with the technician. We're not smokers and my wife was complaining that he probably smokes too much. He should at least control it. Maybe do it an hour before, instead of 15 minutes. When he came in the house and brought that in with him, that wasn't fun. This gentleman also chose a short route in trying to fix the washer, and whatever he did didn't fix it.

The plumber did a good job. He came in, used a new part, did what he had to do, and left. Try American Home Shield.

I'm very happy with Home Shield. The couple of claims that I've had to file with them have been good experiences. The contractors they have are great. My oven was beeping and coming up with an F1 warning signal. The issue was a control board that went bad and it isn't made anymore. The techs happened to have one left in stock so they came and replaced the board. My oven worked with no problem for three days then the beeping started again. I submitted a recall order through Home Shield for their contractor to continue working on it. They are on schedule to come back and take the board out.

American Home Shield is pretty good. I've stuck with them for about 20 years. Recently, Alchemist Pool Service replaced the filter top and they did well. But in Nevada during the summertime, you need air conditioner. When the air conditioner goes out on people's homes, American Home Shield needs to have people come out on the weekends. If you call me 9 o'clock in the morning and you say this product is out, I should be able to have somebody call you no later than three hours. The same also goes for the furnace during the winter. In those circumstances, there needs to be a more speedy response.

I was told that someone from AA Twin would be here between 12:00 and 2:00 to redo the drywall. I had to call them at 1:50 and the guy told me that he had just received a call that the appointment was canceled. I told him it wasn't me and he put me on hold. He came back to say that he had the address confused and that he would be here by 3:15. Then, he called back and he said he had to go to Home Depot to get supplies. He ended up getting here at 4:00 and wasn't done until 8:00 o'clock that night. The job isn't finished yet but he cleaned up after himself.

I just called and said that my heater won't heat. The representative hooked me up with somebody that afternoon. We had everything all set up. Affordable Heat and Air said it would be on that Thursday between 2:00 and 6:00. Then the guy couldn't be here at 2:00, so they called me and let me know that he would be running a little late and asked if that was okay. I said yes. Everything was A-OK, super job. American Home Shield is excellent. I called with the problem and it was fixed the next day and in a timely manner. My heat is working great.

The hot water tank had corrosion around one of the valves in the front. American Home Shield was very understanding and had someone out very quickly. The tech from Standard Plumbing Sewer came in and went right to work. He said it needed replacement and he did the whole unit. It was raining and he was going in and out. He always wiped his feet at the door and was very clean. I was very satisfied with the promptness, politeness, and taking care of business. It was a very good experience.

The tech who came for my pool pump filter was super professional and on time. Other than the price going up constantly every year, I've never had an issue with AHS. I understand, but it's just probably, in the future, not even worth getting it. Because I do a lot of things myself, but whenever I can't figure out, I call. They're one of the best home warranty companies out there.

I was going to submit my claim online but it stated that I didn't have a contract. I ended up calling. When I called the number that was listed, they told me to just go ahead and put in a work order over the phone, and going forward, I should be able to do it online. It was quick. Home Shield put the ticket in. Once they took my information down, they stated that I would have a technician come out the next day. Unfortunately, it was postponed. But it wasn't a long postponement. The technician came out two days later.

When I went to turn the heater on the other day, it blew room temperature air. It wasn't heating anything. I let it attempt to heat for over a day and I tried to mess with the circuit breakers and do all the normal stuff. But it would never come on. So then I contacted American Home Shield because that's something that should have been taken care of when the AC unit was replaced back in October 2019. I was already on a military deployment at that time and so I was gone until July of this year. It turned out when the guys came out, that whoever installed the AC unit didn't wire the heater up correctly. It shorted out the thermostat as well. So they had to replace the thermostat. Two guys came out and they were super courteous and super helpful. They were great. I live alone and having American Home Shield is my sanity for owning a house.

I had a light in my laundry room that when I turned it off, it didn't look like it turned off completely. My circuit breaker is always tripping every morning, guaranteed a part of the house is off. So I called MC Electric to come out and they inspected the light. They did a few things to it. But the circuit breaker box is still tripping. They did give some advice on the circuit breaker box. Unfortunately, American Home Shield does not cover circuit breaker trips. So the best thing about yesterday's visit was the verbal advice and that was okay. I have someone from Pacific Gas and Electric coming out today to give me more advice. But in this particular instance, the service was satisfactory.

American Home Shield was helpful as much as they could be. The technician came out to do the heater checkup but I couldn't get it narrowed down if he was going to come in the morning or in the evening. They said he'd call 30 minutes before he'd come which he did but he did not give us the time frame. So, I asked my husband if he would take off the whole day and that was what happened. We missed a day’s work to get it done. But everything went well after he got here. My husband did mention that he had to ask him to put a mask on. He said he didn’t have one so my husband let him borrow his and he didn’t have any qualms about doing it.

I had a business with American Home Shield then I canceled it and went to another company. I didn't like them so I came back to American Home Shield. Recently, a plumber fixed my thing on the bathroom. I'm very happy. He was a good man. He said I needed changing in the metal of the handle. I told him I called American Home Shield to fix my shower, not my handle. He went back to his truck and told me he got something. He put the metal in and now the shower's working fine. It was a great experience. I'm going to keep American Home Shield with me for many more years. I'm not very happy with them though because I haven't gotten the little pamphlet or book that they were supposed to send me. Also, I received a statement that I gotta pay 29.37 every month. I would like if it can be taken from my credit card every month instead of me sending a check with a stamp.

I've had AHS for a long time and I've been very pleased with them. Recently, the air conditioner wasn't cooling and when I submitted a claim, I didn't have to wait. I called them on Friday and they had somebody out here by Monday. Then, the gentleman that came here figured out that it was the filter, so he took care of it. He was very good and very professional. He also came in with his mask and we wore our masks. I had a claim for the dryer as well. There was an issue with some chip and it wasn't getting hot. I was satisfied with the work done for that, too.

I had two different claims to American Home Shield. The first one was to fix a broken shower head pipe and turn-valve knob to switch from shower mode to tub mode. Then, the second thing was a mainline clogged. I did the claims over the phone. I spent probably 11 hours of 24 on the phone with American Home Shield trying to get somebody out to my property. It was not a great experience for me. They could not get somebody out here and I went for five days without a working toilet, shower, laundry, dishwasher, anything water, plumbing-related. I have one bathroom.

It was tough to reach Home Shield's customer service when we filed a claim for the freezer. But the contractor was out the next day after I called and they were fine.

Friends and family suggested getting Home Shield. Recently, Peak Home Performance came out because my furnace was not working and it went great.

We bought the house last March and our claims have been some minor issues. Our built-in microwave went out and so we had to have a new part put in. Then the heating mechanism on our dryer went out and they had to replace it. Also, the compressor on our air conditioner went out during the summer and they put a new compressor on it. This is the fourth time I’ve submitted a claim with American Home Shield. There was a relay switch on our air unit that burned out and so it was continually running. I tried to do the claim automated but my voice was too twangy for the automated system, so I ended up talking to somebody. But it went very smoothly. The contractor was great and I had no problems with him. He was very professional and got it done as quick as he could. It took about a week from the time they ordered the part to be able to put it in but he helped us understand what was going on. He got back and fixed it as soon as he got the part in.

My sink was leaking, and my garbage disposal stopped working. It was working, not working, working, not working, that type of thing. I called, put the claim in. The guy from First American Plumbing came and he was quick. He just came in, looked at it to see if he could fix it, and said, "We need to replace this. “ And then he fixed it and did what he had to do, in record time. And that was it. Everything seems to be working fine. I can use my sink now, because before I couldn't. It was very inconvenient to not be able to use it. I was thinking I could get it fixed without having to put a claim in, but I couldn't deal with it anymore. I called somebody else outside Home Shield and they would charge $450 for it. So, I was happy.

The washing machine would not spin and I immediately reached out to Home Shield. I was given an expectation when the contractor would contact me and they met my expectation. When the Sears technician arrived, he knocked on the door and he had all the proper security, face masks, shoe booties, and everything in place. He explained to me who he was and I let him into the house to look over the machine. He determined that the motor underneath was fried and it was more expensive to fix than to replace because it was such an older model. We were given many choices for a replacement and it was overwhelming, but in a good way.

The guy who came out here the other day to do my furnace tune up was fantastic. His name is Julio and he was from Austin Heating and Air. He was wearing a mask which not everyone who comes to my door does. I really appreciate that he was following protocol. He showed up when he said he would which I didn't necessarily expect. He was very friendly. He talked with me about my heating system and how it had been performing. He asked me about any issues I might have been having with it. He went over some things with me. He did the tune up then talked with me about things that he recommended to help it last longer and things that I might wanna follow up with to improve my system. I had some questions and he took the time to answer them. It went really well.

This is the second time I've used Home Shield. The first company that they sent out to my house was not professional and I let them know that. They refused to do the work for many reasons, but Home Shield was very good about getting another company out here right away. Whenever I called, they were able to help me with my questions.

I've had American Home Shield on and off since 1986. My son and other son have used a couple of other home warranty companies and keep coming back to American Home Shield too because the others just don't work as well. American Home Shield is very smooth and they follow up, and I like that. I've had the dryer repaired twice in less than a year under the original warranty. When the original warranty ran out and it still wasn't fixed, they wouldn't come out again, so I called American Home Shield and they sent Ace. They were on time, they wore masks, and they put covers on their feet. The guy figured it out and he was in and out in a reasonable amount of time.

There'd been some problems with our new home with some electrical that needed to be worked on. The two electricians were great. Both of them were very diligent about making sure that they pick up after themselves. This latest guy, I had to vacuum anyway, so I told him I would clean up most of the debris. He was willing to do it, but I told him not to bother since it was my turn to do the vacuuming. As far as the claims process, you just have to follow the procedures that Home Shield has as far as what can be worked on and make sure that you meet their criteria before they'll work on some stuff. Home Shield is a good program and it's worth the money.

The service was swift and the issue was resolved, so I'm happy. I had running and leaking toilets, and the contractor replaced the flapper and the bulb inside. He was great and everything's working fine now.

The furnace needed to have the control board replaced so that it would function. Submitting a claim to American Home Shield was good. I did it all online. I was notified within 10 minutes or so of my submitting my request with the name and phone number of the contractor. The contractor called me and we set up an appointment for the next day. The gentleman came out. Luckily, he had the part needed on the truck, so he was able to fix the problem on the one and only visit he made. I was a happy camper. It was a really nice experience. The gentleman was very competent and very polite, and I'll use them again.

Air Doctor came out three times for the heater. This is the third time it's not running. The renters have had to go to a hotel. Melody, Jason and I have been going back and forth trying to resolve the issue. The first time they came out, they replaced the igniter. The second time, they did something that had to do with overheating. It worked for a while and then it started to blow cold air. The third time they came out, they said it was the motherboard and that they had to order the part. It would take three to five days for the part to come in. Melody tried to find out what the part was so that she could expedite getting the part. She was willing to pay to have it overnighted because she has renters that are cold. But they would not give her any of that information. So it has not been a good experience.

My dryer was squeaking. I submitted a claim online with AHS and it was super easy. I'm glad I have the service. The experience with the tech was also great.

I've been very happy with Home Shield. Today is the second time I've used it. It's come in handy now since the holidays are coming around. My garbage disposal and microwave stopped working in the same week. The techs have been very professional. They've made sure that they called before they arrived to make sure they gave an ETA. It is nice to have them be prompt and on time so the dog is not locked up excessively.

When we turn our outside faucet off all the way, it would still be running. That was an issue that needed to be resolved timely but the company that American Home Shield assigned me at first, gave a four-day timeframe before they could come. So I had to call American Home Shield back and then get it advanced. We had SWAT Plumbing come out and everything was professional. They replaced the faucet. So it’s turning off the way it's supposed to. The guy also said that when we would turn the faucet off outside, it would run a little bit before it would go off. He also told us not to overdo it or torque it. Overall, American Home Shield is a good company and they've covered our issues.

My refrigerator wasn't cooling right and the freezer part was icing over because there was an ice maker in there that we didn't have hooked up. Good Guys Home Repair fixed the strip around the door 'cause it was off track. My wife said that the techs were very nice and polite. Everything has been working well since. However, AHS sent me an email saying that for $75, I could get my heating system checked out. I put in a request to have that done and they took $75 from my credit card.

My microwave stopped. It was a little hard to understand the rep I spoke to. I called them on a Friday and the contractor showed up on Monday. He did a check and said that he had to call Home Shield to let them know what the problem was. AHS determined that my microwave needed to be replaced. I'm just waiting for the new one to arrive.

The quality of work that the contractors did recently was excellent. This last transaction with AHS was great. But every other transaction I've had with AHS was horrific. I get transferred to India and I'm in this never-ending queue and circle of runaround. I end up feeling like they're just trying to wear me down so that I give up. It's also frustrating for me to not be able to communicate clearly and concisely, especially when I'm in a situation. Not being able to speak or to understand the agents is a frustrating thing. I had the worst situation. I live in Phoenix, Arizona and my AC went out in the summer. I have a child and pets. It was getting upwards of 105 degrees inside my house because it's 112 outside. They absolutely did not care and would not do anything to help, and it was a major struggle and fight with them. But this last transaction then was easy and enjoyable.

Our thermostat wasn't responding to changes. I called AHS and they gave me the name and number of their vendor. They placed a call and the tech was communicative. he showed up a bit early and explained what he was doing throughout the process. It turned out that there was a loose wire in the connection between the HVAC and something up in the attic. The rep's explanation was really helpful and that helps us be more clear about how we're working the thermostat. He was able to connect whatever wires were loose and everything has been going fine since then.

The dryer went out. I wasn't sure if it would be covered. I just went ahead and submitted a claim. A guy came out within five days, when the company had availability. When I submitted the claim, I put the dryer serial number, make and model, and the tech happened to have an extra heating coil and fixed it that day within an hour or so. He was very nice with me. He cleaned out my dryer and showed me other ways to pull the dryer out. He told me that I may want to clean it out like at least if not once a year, every other year. Using Home Shield was quick, easy, and to the point. I'm very satisfied.

The AHS reps are professional and it is extremely easy to submit claims. I do it online. I log on to my account, and then I request the service. The claim where ATR Heating and Cooling came out was perfect. The guy came in, did what he had to do, and fixed everything that needed to be fixed. He was very professional. On different request though, I had a problem with one of the companies that AHS recommended me to. I didn't like that, but I don't think it's on them.

I needed a toilet flange repair. I ordered the service through online. I paid my service fee and after that, the contractor came and they resolved it. The online service was good. But sometimes, for water leakage, it would be good if someone can come immediately. In my case, they told me that they would come only after 15 hours. But apart from that, everything was okay. The contractor was good. I gave him the clue and after that, he was able to identify the problem. The interactions were good. After the flange repair, my toilet was rocking a bit. So I had to call him again. Then he came back and he fixed the toilet. So far, it is working fine. I have been using American Home Shield for the past two years. It does great things to me. So far, it's a good experience.

I've used AHS twice and my experience had been wonderful. Everybody that they sent out has helped and solved the problems immediately. It is the greatest thing and I'm sorry I didn't have it sooner. But when call they over the phone, you have to wait for at least a half hour to talk to somebody to submit a claim and that's a pain in the neck. For the last claim I made, I did it online and I got an immediate response. They contacted somebody and within the next day, the guy was here. So, submitting claims online is much easier.

We have a management company that oversees my rental property, so they reach out on behalf of us. Recently, the property was having issues with some of the toilets acting like they were clogged up. Somebody came out and said that they had to snake them, but they couldn't snake them from there. They had to go up through the roof and clean that line out. It didn't happen though. We had to reach out to somebody else to come out and do it. It's a personal friend that has a plumbing business, and he was jammed up, so he was gonna try to get out there this week.

The guy from South Placer Heating and Air did a good job and was polite. He made a couple of suggestions but nothing that was needed right away. I had a good experience with him.

When I had a claim for the washing machine, it was fixed on time and perfectly. Everything was good. AHS was good unitl now. I have a claim for our fridge and tried to communicate with the company. The tech was supposed to replace my fridge, but they don't answer. I don't know what happened, what they're going to do, or how they're going to replace it. I explained to them that I want to see how they're gonna replace it. Because all the appliances that I had purchased in my home is for the same color and brand to match my kitchen. They just sent me an email before that they were gonna replace the fridge. It's been almost two weeks and a half.

The contract says that American Home Shield would cover all these systems and when the providers come out, they could find an excuse why the issue was not a covered item. The last visit was as a result of the gas system being turned off. The air condition and heating is in the attic. There was work done in the neighborhood where the gas lines were changed out. The plumbers who turned off the gas lines in the attic with my AC unit apparently didn’t turn it back on. And so, that was the resolution to the problem.

There was a valve leakage in the bathroom and there was a small valve leakage in another bathroom. The first contractor who came out did not do a good job. He actually did not do anything. He just looked and he said that he needed some pressure valve to be inserted. He wanted me to install PRV so the problem could go away and it would cost $650. I was not agreed with that. I called again to American Home Shield and told them that the contractor they sent out did not fix anything. So, I asked them to send another contractor. The second contractor was Lockhart Plumbing and they were wonderful. They came out and they knew the problem. They fixed it within an hour. The guy fixed it properly and in a very nice manner. Overall, American Home Shield is doing a good job.

Everything has been good with American Home Shield. I submitted two claims and they charged me for both and just one of the service providers showed up. The other one hasn't even contacted me. Still, the tech they sent for the rekey I requested was very professional. He replaced my locks and the new ones are working well.

The air conditioning had this pipe that connected in a T-shape with another pipe coming from one of our sinks and that was leaking. The contractors that AHS sent had to redo all the connection for that and that resolved the leak, but it had damaged some of the wood underneath the sink. But the serviceman got it all resolved quickly, so we were happy with the service. He was polite, very knowledgeable and observant of COVID precautions.

The man from HVAC Solutions was real nice, but the heater wouldn’t stay lit, and it was cold. We just got us some heaters but it’s cold. We've been waiting two weeks and we haven’t heard nothing from American Home Shield. I haven't had no trouble with them till the heater. They fixed my refrigerator. They sent somebody out many times for the refrigerator. I bought a brand new refrigerator when I retired in 2015. But every time you turn around, the ice maker kept going out. They gave me another one but it was still going out. But they always fixed it. So I was shocked this time with the heater. They wanted the money, and I paid them the money. They didn’t hesitate when they got their money. But they could have called me. All they have to do was let me know something and don't leave me hanging.

I would recommend American Home Shield. I've had excellent experiences with them in the last five years or so. However, the recent experience was unusual and probably the second kind of dissatisfying work order I've ever had with them in all my years. The toilets weren't flushing well and the guy had to roto-rooter them. He also replaced something in the tank in order to let more water in. I was satisfied with the work completed but I was dissatisfied because I did not get any type of receipt or a letter telling me what was done and the price. It's a rental property and I need to keep track of things like that. I called about a half a dozen times to AM PM for the number, and every single time, I just got a recording and I couldn't leave a message. There's no way I can get in contact with them and I tried all week. I don't want to conduct business with them ever again.

My heating unit wasn't working and the gentleman from Piedmont came. He appeared to resolve the issue and he did it quickly. American Home Shield's claims process is pretty simple. But I haven't been 100% comfortable with some of the people that have come out. One time, I've had one of the people to come out and say, "You know what? I can clean your whole system for $90 if you just give the cash to me. And that way, you don't have to charge it to your account." American Home Shield could do better vetting with the companies. I had two companies that came out just to do my air conditioner this summer. The first one said I had to have all this done. I didn't trust it. The other guy came out and said there was nothing wrong.

The control panel had an issue. There was a shortage. Heritage Air & Heat was quick and told me exactly what was wrong. They had to order the part and they were out the next day to fix the problem. That was the best service. American Home Shield has been definitely beneficial. I would recommend it.

I would totally recommend American Home Shield to everybody. I love them. I love what they stand for. I love what they do for their customers. However, they should get vendors that are gonna be more forthcoming. The vendor they sent out was not transparent with me. He wouldn't do the work on my unit unless he did the upgrade work which is forcing me to use him to do a gas upgrade that I can do myself. He didn't wanna tell me what was costing $1,440 for upgrades when all I needed done was the unit replaced. He didn’t even wanna tell me on the phone when I called him. He was rude and was being dishonest. He's a dirty contractor and I don't have a room in my life for dirty contractors.

Our oven wouldn’t ignite. It wouldn’t get hot. It's a really old oven. The contractor came out to fix it. It is warming up, but it takes a while for it to get to the temperature. Also, it's still letting off a gas smell. The guy that came out seemed pretty okay. But the people who came out for the air conditioner sucked. They had to keep coming back. They weren't fixing it right. We had to call to ask for them to come back to do it. It was inconvenient to us. When we’ve had to make a claim with somebody to come out, AHS normally sends them out like a week or so later. But sometimes, we need somebody to come right on out, like for the air conditioner. It was burning up hot and we couldn't wait a week.

Rob's Appliance Service was sent out for our refrigerator. The guy was great. Everything went well.

My unit would light up but it will go out. The fire didn't go all the way across to where the fire goes. The main one was clogged. I made a claim and the process was really cool because I could do it on my phone or I could do it on my computer. That was the second time the service company had to come out. For the second time, I called J&J Mechanical directly and the rep there told me that I had to go back through the process and get another ticket. I didn't know because that was my first time doing it. I went back online and told American Home Shield what the issue was and they issued a ticket back to J&J Mechanical. The rep called me back within 30 minutes. She said she got the ticket and set up with somebody to come out. They came and took care of everything. The tech cleaned out the clogged part. Once that was done, I've had heat ever since. It's been great for me.

The claims process is simple. I just went online and hit "Request". In a matter of minutes, I received a text when somebody was coming out. The technician from True Air Solutions was very professional. He came for my AC unit and he was good. On the other hand, I thought American Home Shield was just gonna replace my microwave, but the tech said if they could fix it, they'll order the parts. There are two parts that they don't make anymore, so he said it had to go to a research team and they'd try to find the part. He said it might take a while. If they couldn't find the part, he would have to put in the paperwork and then it was up to Home Shield to approve replacing it or not.

American Home Shield is a good assurance to have for a first time homeowner. A couple of weeks ago, my heater wasn't turning on. I went to Americanhomeshield.com and I did a request online. The contractor told me what was wrong and fixed it. He's very polite. My heater had one other issue, and he came back out two days later and fixed that too. Now it's working fine. I also had a plumber come out on my third week in the house and he was very polite as well. Both contractors were awesome.

I had a stopped drainage, and American Home Shield sent Leak Finders out. They were remarkable, so I didn’t have a problem. They were professional, and they did what needed to be done.

Those guys with KG Appliance Repair are good. They know what they're doing. They're going on by the rules. They give you the right feedback or what needs to be done and try to work as much as they can with you. The fridge was already broken so there was nothing they could fix ‘cause the model’s really old. So far, with Home Shield, they haven't really resolved anything. We're now waiting and it's been two weeks without a fridge. We don't have anything so we're buying day by day. I'm not too happy. They should be able to at least give you the right information so you can make the right move for your family. I have little ones. I have a three-year-old daughter and I have a five-year-old. You can’t even have milk in the house because you don't have another fridge either. You're on your own and that's exactly the same thing that happened when my AC went off.

I was here for the washing machine guy. He came by, then fixed it quick. He was nice. Kept his mask on. I know he was good. He showed my wife what she did wrong. I tell others they got a reasonably older home and they got some reasonably new appliances, and they need to protect them and Home Shield is who they go with. It's one of those things where it has definitely saved us money in the long run.

My daughter tried to submit a claim online for me but we ran into a block somewhere. It was wanting to put my credit card in, and I just got hacked big time, so I didn't want to put my credit card in. So I called them. The technician was great. He was very nice and respectful. There was actually nothing wrong with my washer. He said that I was just overdoing it. We picked it up and set it down and he looked at all the springs and everything was fine. He made two trips. He had to order the starter and then put it in. Everything has been good since they've come out.

American Home Shield’s website was very user-friendly and easy to follow-up when I did the claim online for my refrigerator and my oven. I was told to contact the contractor if I didn't hear from them in 24 hours. The contractor called me when he was on his way and gave me an estimate of how long it would take for him to get here. He was here on time. He was professional, friendly and good. He told me exactly what was wrong and exactly what it would take to fix it. He needed to order a part so, they did and I had it within a week. I’m very satisfied. AHS did what they said they were gonna do. I know what I’m paying for, I understand what I’m paying for and I got what I paid for.

My experience with AHS has been really well. My only difficulty is being able to reach them via phone. I'm in the middle of trying to reach them now and I was on hold for over an hour yesterday. We had washer and dryer issues recently and the tech that came out did very well. He knew what he was talking about. He was very professional. Everything was good.

My daughter has Home Shield and she had been trying to get me to do it. So, I just went on and, eventually, since I have a tenant that runs an air condition all day, so I said it's best to have it. I don't use mine that often. But better to have somebody to come out and spend a little monthly something and then get it done if you have to have a replacement done for a minor amount of money.

I've been very satisfied with American Home Shield. They're quick to respond to my inquiries. I don't ever feel like I've waited more than a few hours before someone at least acknowledges that I've sent in a request. I've also had good contractors who are very professional and willing to go the extra mile. I only had one that they weren't able to resolve my issue, but the guy was very quick to tell me before he left because he could not find the root of the problem. He told me that if the problem presented itself again within 60 days, they would come out for free. No one else has shared that with me.

I had a plumbing issue and Discount Contractors came out. They were great. Everything was fixed. I really liked them.

Reaching out to AHS was kinda confusing and a lot of phone calls. But they helped me so I'm gonna keep going. I had Moore Plumbing & Heating out and they replaced the igniter. Then, I ordered the October pre-examination of the furnace. I've had their tech before when my furnace went out on me. He came out, fixed it, and he did good work.

My situation was resolved after a couple of extra visits by AHS's contractor. American Home Shield throws out bids and who ever comes back as the least expensive contractor is the one that is picked. AHS should pull a little more quality. Still, I would recommend AHS. The service is good enough. In the end, the work gets done and for 75 bucks every time they come out. I don't have to call them out a year later for the same issue.

My dishwasher stopped working completely and the reps over the phone at AHS were very pleasant. They immediately put me in contact with Robson Appliances and then the service guy came out here to fix the dishwasher. He was very professional and he was wearing a mask. The dishwasher has been doing well since the repair. The only thing that bothered me with AHS was that I had two repair calls last year and they raised my rate. Other than that, the service itself is excellent. I'm glad I have it and I would definitely recommend it.

I had no air conditioning during the hottest time of California's period. I called American Home Shield and they scheduled AC Man to come out. The tech came out, diagnosed the issue, and submitted the paperwork to American Home Shield. Within a day, AC Man came back out with the motor, the blower and everything that was needed to do the repairs. When I submit a claim online, it takes me about three minutes to do before they scheduled someone to come out and have a look at the issue. But American Home Shield should change the 30 day wait period from the time you sign up till the time you can make your first claim.

The suppliers that American Home Shield is using take too long to get out here. It's not usually the next day or so. It's sometimes four or five, six days. Then they have to order a part, that's another five days, and they have to schedule, come out and do it. We're not happy with the two suppliers that were supplied. The Runyon put in a new icemaker last Monday or Tuesday and it didn't work. We scheduled to come out Saturday afternoon, so it's another five days. We're not happy with that. If that doesn't work, they'll have to order another new one. So, we're still not making ice.

One of the things that I like about American Home Shield is they cover quite a bit. They cover the major things that you need in your house and that you use on a daily basis. They cover plumbing, electric and all major appliance. They fixed my oven twice. The third time, I didn't want it fixed, I wanted to replace it. They gave me a check for 290 something dollars, whatever it cost to get it fixed, and I put that towards a new oven. They repaired my refrigerator twice. I did get a washer out of them comparable to what I had so they had paid off.

I needed a rekey and the first call I received from AHS was from a very helpful rep. She was an excellent person and she gave me a number to call directly because I didn’t want to pay the $75 over the phone. Then, I called somebody else and that person, instead of saying six rekeys, told me three. But I told him that I already talked to someone there and she told me six. They were only rekeying. They told me they were gonna change the locks because I didn't know they were just gonna do keys. So, they told me no, they're gonna change our locks, whatever we wanna change. They didn't tell me just the outside door. He went to investigate, then he came back and said that I was correct. But when I met the guy from Pop-A-Lock, he was very helpful. He provided excellent service and I was very happy with them.

With my last experience, the guy was very knowledgeable, helpful and informative, so I appreciate that. There was a leak under our sink and he did a good job. This was perfect and it's still working great. If there's ever any issues with that type of thing, I would love to have him back.

I had issue with microwave so placed in complaint and was promised to receive a call within 24 hrs from technician to investigate the issue and service. 24 hrs gone no response so dialed in again then was asked for another 24 hrs and again no response. Finally after several attempts I was told the technician will visit in 4 days. But none showed up and then I was told to have the different contractor assigned to service it. This time they showed up and found some parts needs to be replaced and the parts were ordered and again waited for more than a week to get the parts delivered to the contractor but luck was not at my side and they found the parts will not work and microwave needs to be replaced and I shall be getting a call from AHS on the next steps. But they closed the request without any resolution and never bothered to call and provide an update.

I would give a zero rating if I could. We had an emergency plumbing issue on a Thursday night. They could not find a contractor to come out until Monday to resolve an emergency. I called two additional times trying to get them their contractors to resolve this emergency. We are left to pay on our own to get this fixed. Having to wait five days is unacceptable! Their contractors don't work on weekends. I will never recommend this company and will go back to Fidelity who has contractors who come out for emergencies. Don't waste your money.

A-US Air Conditioning of Texas and Beaumont came out recently for the heating tune-up job. The tech pointed out some stuff to me that might need some attention that wasn't under his scope that he recommended, which was good because it would probably save me another visit down the road. It was an overall good experience.

Something got cut on my air conditioning unit. AHS sent us a text message the day after we filed the claim online and told us who was assigned to it. Then, the contractor contacted me and scheduled the time to come out. They came out in two days, had to wait on a part, and came back a couple of days later. The unit's been working well since they repaired it.

American Home Shield was quick about this particular service because it was a water problem and water was spilling all over the house. All American got back to me really fast. The plumbing issue happened at 9:00 and by the time I called my warranty company, it was about 9:30. Then the plumber arrived at 2 o'clock in the afternoon. So, they came out really expeditiously. The guy did a really good job and he was quick about it. He had a mask on and we social-distanced as much as we could while discussing the issue. I was very pleased all-around.

My last claim was for an outdated piece of pipe in the bathtub that had to be cut. The plumber said that they don't use that type of pipe anymore so he would have to cut it off, put a PVC pipe and reroute it. It took him a couple of minutes to do the job. I had to pay most of the cost to get the job done as AHS said it wasn't covered. This was the first time I've had them say that. I've been with AHS a while and what they do is really good. The contractors they've used have been good people. I recommend them.

The locksmith who rekeyed our home was great. He asked about wearing a mask and was willing and able to work around my pet. American Home Shield came as described and was an easy process. It’s a stellar offer and people should go for it.

There was a clog in the basement and my tenant called it in. I didn't see the work, but the tenant seems okay with the work that was done. American Home Shield works for us.

One of our air conditioning units stopped working. It was an electrical problem in the unit up in the attic. We had kind of a short timeline because we needed to get it fixed as we were selling the house. So we called American Home Shield back and kinda explained that to them to see if they could expedite, and they did. They called the All Pro people who called us within 30 minutes. They were out here within an hour. By the next morning, they had the part, installed it, and it was working. So they were very good. We're pretty happy with American Home Shield. Getting a home warranty is a good idea, especially with HVAC systems and other appliances that could be very expensive. We relatively don't pay that much. We have a lot to lose if some of these things went out.

We liked the technician. He's a great, competent guy, so we're satisfied. He worked on our Whirlpool refrigerator before, but there was some moisture on the bottom door in the last few days, so we had a follow-up on it. American Home Shield has been efficient. The people on the receiving end of our claims do a good job with assigning someone to come take a look at the problem and they get people to the home in a good time. With the COVID, their responses are good.

I will definitely recommend American Home Shield. So far, so good. I had a couple of encounters like sump pump and furnace. With the sump pump, I got it replaced with a new one. I'm happy for that. With the furnace, there was nothing to be fixed, except to make sure everything it is working in order. For the sump pump, I did the claim in mid-October, and it was raining. I wanted the service to be much quicker, but it did not. It was taking like the normal cycle. I have informed that to them because it was fixed on Saturday. There was a weather forecast on Saturday that it would be raining in the late afternoon. The tech came in earlier than that late afternoon and he fixed it. But there was a delay between American Home Shield's approval and the agents taking into action. When something is urgent, it makes you feel good when it's responded in an exceptionally shorter period of time.

I would recommend American Home Shield. I always call if I have a claim and I've had no problems. Although I did not have a decent experience on all calls, the call for the leak under the house was decent. The contractor got there when they said they're gonna get there and they did what they said they were gonna do. It was good. They called me, texted me, and kept me abreast of what was going on as well. They found a very difficult leak under a slab. They had to go into the floor and jolt the concrete up. Once they did that, they fixed the pipe and then they patched the hole up with concrete.

The contractor came to rekey and they were great. They resolved in an hour and 15 minutes. That was the first time I had to call somebody out and American Home Shield was very professional. They provided timely response.

I had my claim for a heater submitted back in September the 3rd. A contractor came to check it out, but it hasn't got repaired yet. I've been calling about it every day. They didn't get back to me. I called them. It's a back-and-forth situation thing. They sent one person out. They said some stuff that wasn't true like it was a current condition. I said, “No, it wasn't. It’s the first time it happened. And once it happened, I called.” Plus the gentleman was saying that water was leaking down on our thing that caused it, and it could be a fire hazard. That's not true.

American Home Shield is worth it. I've been satisfied with them so far and with home warranty companies, that's a huge thing. I had two toilets that were giving me some trouble and a leaky faucet in the bathtub. Drain Go came out and they were really good. They showed up at the earlier part of the timeframe they gave which made me happy. They were efficient. They came with two guys. One took care of one bathroom and the other took care of the other one. They fixed both things and were out within an hour. I was able to put all of the stuff on one claim ‘cause it was all plumbing related. I had a company before where I would have to just pick one thing then call and tell them even though it was maybe two things.

We were wondering if our wine refrigerator was under warranty. We had some kind of electrical storm and the power surge broke it. It blew up and when we checked, it wasn't covered under the warranty. We weren't happy with that and we still have problems with it.

Our freezer was not working properly and we didn't know why. The ice maker wasn't working either. Someone with Appliance Care came and repaired the freezer but the freezer and ice maker are not attached. My refrigerator has French doors with the freezer on the bottom. The tech replaced a black piece that was causing a clog. He then said the ice maker was broken and he ordered a new one. About a day after he left, my husband and I thought we heard ice. The tech said he would call when the ice maker came in. I thought, “Let's just make sure it's working by the time he gets here.” When tech called, I told him that the ice maker was working. My fear, though, is it's gonna stop working on day 31 after the tech had been here. He told us that if the ice maker stops working, we were to let him know and they would take care of it. I saved his number on my phone so that I could reach out to him. Thankfully, the ice maker is still working.

My HVAC wasn't working. The installers couldn't get it running. They said that a technician would come and get it going. The technician that worked for the company, A-US, showed up and that poor guy had to come out at 7 o'clock at night and spent time rewiring a thermostat ‘cause it was messed up and then he had to leave. He came back today to finish up and basically finish the installation. So far so good. It's kicking out cold air. I had to pay a little bit of extra because it wasn't covered. But that's to be expected. I assume Home Shield’s good. It's serving its purpose.

Gibson Air Conditioning came out and they very good. By morning, the tech was already here at 7:00. He called and said, “I’m 15 minutes away.” The issue was an electrical part and a battery. He waited long enough to see if everything was running right. He realized it was this little battery. He was very efficient. Everything was good. In fact, I told him I would call and never did. I feel good about American Home Shield. I've been very disappointed when I used to pick people on my own. So, that’s been the difference. They've taken advantage of me. I don't feel like this has happened in this situation at all since I've been with the system.

I called a representative on the phone and told them that the fan on my heating unit was making an unusual noise. They advised me that Greenway was gonna come out and check it for me. The gentleman came out and he said that there was a problem with the motor, but he also found some other problems. He said there were too many things wrong with it that it would be to my advantage to replace the whole unit rather than replace just the motor. I replaced it and everything seems to be working perfectly right now. I've been real happy with American Home Shield, so far.

I've had to submit a claim in the past and it was so pretty simple and easy. Go online, submit it and somebody calls within 24 hours. Everything's always been fine with the contractors. This last time when my furnace went out, the tech happened to be a gentleman that I went to high school with and hadn't seen him in 23 years. So it was kind of an interesting experience. It was cool. We used to be good friends. Everything's working fine since the visit.

If you're not an expert in all phases of all your appliances and everything having to do with the house, then you're sort of susceptible to being oversold and American Home Shield keeps the lid on unscrupulous contractors. Submitting a claim goes real smooth and sometimes, it's a day or two or even longer before somebody shows up to work on a claim so it could be more prompt. But this last repair I had was taken care of the same day.

I'm a Real Estate agent. I do a lot of business with Old Republic and Fidelity. However, I just moved and knew, from word-of-mouth, that American Home Shield would do a little bit better in coverage. I figured I would try i, and it seems to be working out okay so far. I am impressed with the service I've been getting from them. So far, so good. I had a claim on my freezer and it is now working completely, and so, I'm happy. The tech from GE Appliances was very knowledgeable. He knew what he was talking about. The process of doing a claim was easy. I just called in, and the response time was fairly good too. The only response time that took a little bit longer was when I had my spa looked at. Unfortunately, the spa guy was on vacation, but he made up for it. He was definitely very helpful. He was great.

I have my American Home Shield service contract so that if I need service, I can call them and they would solve my problems. If I have to pay extra for a service like for when my claim is not covered, I would pay. However, if I call them and they tell me "We cannot help you", then I don't need AHS. I explained that to the lady rep who took my phone call. While it was easy to make the call, AHS never sent a contractor. So, I called an independent contractor to solve my problem and canceled my contract with AHS.

The display was not working for my oven. So, when I had put the claim saying that the display is not working, Brandon from SNS Appliance Repair tried to put in a request for a replacement of the part, and there was no part available. I got an email from American Home Shield saying that they would replace the oven for me. I was given a link to select the oven, and I did. Then, they said Mr. Appliance would be installing it, and there was some other company who would deliver it. They delivered it, then Mr. Appliance came and installed it. They were really good and very professional. They came, they cleaned up and did pretty good work. American Home Shield has been great. My only concern is that they don't allow doing it electronically. I had to be on the phone for three and a half hours, which is something I don't understand how on earth anybody has that time. Other than that, once I get somebody on the phone, everything is really great.

My recent claim to American Home Shield was for my garage and for my refrigerator that went out. The refrigerator would not make ice. Then when the technician came out, he figured out that it was the ice maker that was broken. So, it was replaced. The garage's tension spring was broken and the garage was not opening or closing. They replaced that too and it's fixed. The technicians were very professional and were on time when they showed up. Everything is working great now. American Home Shield is a pretty good company. Every time I have issues, their response is pretty quick.

I put in a claim for the microwave, and stove, and washer. The techs came in and looked at the appliances. They waited for all the parts and then they came back when the parts came in. Everything that they've completed are working good.

We had a stoppage and the repair guy from Shields came out last Friday and thought he fixed it. Then, by Saturday, it was still the same problem. We called on Monday and he didn't come back until Wednesday. He said there was still a blockage and he thought he got it. But he didn't get the problem resolved. He wasn't here very long either each time. I didn't call American Home Shield this time. I just called Johnson's Plumbing and they're out here fixing it. AHS needs to evaluate better. We had a younger guy. Maybe there's an older gentleman who's with the company that would have more experience.

All of our outlets on a kitchen island, including the one our oven is plugged into, stopped working. The guy solved the issue. It had to do with one of the outlets. The wires were packed in there pretty tight so it had shorted. For that claim, the guy was able to come out pretty quick. He called on a Monday and came out on a Tuesday. We've been dealing with an issue with our dishwasher and when I first called on a Monday, American Home Shield wasn't able to send anybody till Saturday. The person came out and decided we needed a part. The part has been ordered and it was supposed to be three to five days. But it's now Friday and I don't think the part has come in yet. They haven't called to schedule a follow up so our dishwasher is still not working.

I'm concerned about the communication with American Home Shield and the ability to get any information about the status of my claim. The original request was submitted for the furnace services. There are two types of furnace, the floor furnace and the air flow furnace. There was a confusion between those two. My first complaint with my furnace was more than six months ago. It was sent to Paramount and they sent the technician three times. Every time the technician came for the same furnace, he found there was a part with the furnace that was wrong, but never really fixed it. My frustration grew with them.

The washer had been leaking. We just had the garage repainted and everything was clean and sometimes, I'd get in there and it had water. I didn't know where it was coming from. I noticed that when my mama was washing, the hose was leaking outside. She would take out the clothes and it was still dripping. It wasn't spinning all the way. Then the dryer was taking an hour and a half to dry one or two pieces. So my mama said to call and tell American Home Shield. I did that and they said they'd have somebody come and check it out.

American Home Shield works good and they'll work with you fast. They're great. I called them on the phone and it was easy to request for service. SeaBreez came on time, got through as efficiently as they could, and left. They worked on my air conditioning system and they explained things to me as they went along when I asked questions. One of them did the maintenance of the air and heater unit too. It went all right.

Our furnace had an issue and it was blowing out no hot air at all. It was convenient to put in a service request to AHS. I go online, log into my account, pay my 75 bucks and they have a contractor reach out to me to schedule a service. Paragon Mechanical LLC came and the techs fixed my issue quickly. That same night, the furnace went out again. They came out again and found that the circuit board had gone out for good. They had to order another one which will take 10 days if we're lucky. Then, they will schedule a time to come back and install it.

The contractor who came out and serviced my cooktop was great. He told me what was going on with it and he had to get some parts for it because they thought it was a certain thing, but they found out the cooktop was burned out. Getting everything together from start to finish, they ended up taking two weeks. American Home Shield will replace my cooktop and do right and some of the other things they haven't done right. They need to get it together. They always got to take $100 from somebody every time there's a call that's made and I find that absurd.

We had a leak in the plumbing line from the meter to house. I reached out to American Home Shield online. Their claims process is excellent. The contractors were very professional, on time, and very sharp individuals. I highly recommend AHS to everybody I know at this point.

The unit wouldn't heat up and the reason I wanted it checked was because number one, there were a lot of smoke and fires and number two, I recently moved in here. I got the impression that people didn't exactly take care of this place. I wanted to check especially for the winter. I filed the claim over the phone and I like that a lot better because most seniors don't have computers and I'm one of them. The guy that came explained everything that he was doing. He was very professional and educational for me. I still have the problem with the heat though.

I called up American Home Shield and put in a work order for the gas burner. I immediately got the response that the contractor has been assigned and he came the next day. The pressure on the gas burner was not okay and he repaired it for the time being. But he said that the part was about to fail so, he ordered the parts and he will be coming today to repair that. Earlier this year, we had a claim with my washer and then, the same gas burners that are acting up. That was replaced earlier this year and we got the same technician this time. We got to know who was coming and what time he would be coming. So, that was very good. We did the tracking notification.

I was with one of the competitors and they kept giving me these repair people that would show up in a hooptie and weren't very professional. American Home Shield had a better rate. It's also peace of mind for me too. It's simple to submit a claim. It's just online. I just have to remember my password to get in and that's the hardest part of the whole process. But I have a password book.

A couple of years ago, we signed up for American Home Shield. Right then, a lot of companies were doing their advertising. I was watching the commercials and I was looking at what everybody was saying. I made the decision that I wanted to go with American Home Shield. I'm quite pleased with their service. I'm satisfied with the timing. There are no unexpected delays. They try to get a technician in within days and the technicians are knowledgeable. The only thing is American Home Shield should lower their price. That would be nice. But I know the company needs to make a profit because that’s what they’re in business for.

I'm happy with AHS. I’m satisfied with their process. We had an ejector pump issue recently and the contractors came out and did a great job.

My dishwasher was not draining, and I called American Home Shield because this time, they didn’t give a list of potential service providers they could send out. There were some service calls that I made where they did that. I've had two experiences previous to this where the contractors were not very good. They tried to be helpful, but they didn't end up being very effective. I had to live with the problem resolution. I'm tired. So this time, I decided to hit it off before we ever got started. I did some checking on the service of both the contractor that was initially offered and the other one that was offered when I called back. They had a 1 and 1.8 from the Better Business Bureau. I wouldn’t accept either of those, so I called back to the home warranty company.

I’m new to the area and I didn't realize how cold it got at night until the heating unit in this house didn't turn on. It was freezing in the house and I wasn’t able to get out of bed. I called American Home Shield and I asked if that was covered, and they said it was. They sent out an HVAC guy within a week and then he ordered a new remote. He explained how the whole thing works and got it working. It was immensely helpful. Now, I have heat in the house. The guy was great in resolving the issue and setting up for me what I wanted. I didn't want my air conditioning unit to switch on even if it was hot outside, so it's just set for the heat to come on when it gets colder than 68.

The hot water heater stopped working. I was taking a shower and it started getting cold. I kept turning the hot water up and it kept going down. After I got done taking a shower, I went and checked the hot water heater and the hot water in the kitchen wasn't coming out hot. I went out and checked that the thing wasn't burning. I called American Home Shield to do a claim, and it was quite easy. I was told to expect the contractor out in 24 to 48 hours. It’s a long time to do without hot water.

I didn't have any heat during a cold week. I called American Home Shield and the rep told me that no one would call me back until Monday. I told her that I have a young infant and that we would freeze over the weekend and that I would have to sleep at my daughter's. The rep then put me on hold until she found somebody who could call me on Friday. When their contractor called, they said they would come on Monday between 8:00AM and 6:00PM which was all day. It's hard for me to stay home all day when I have to work on a Monday. Usually, I have a four-hour window which allows me to work or gives me time to get home. Still, the tech called and said when he was on his way. He came at 9:30 and provided very good service. He was detailed, fast and professional. I have used their services twice since I had them.

When submitting a claim, I'd rather take a beating than call American Home Shield. As soon as my contract is up, I'm canceling them. They don't pay much, their service charges are too high and their customer service is terrible. Generally, the people they send out to work on the appliances or plumbing are terrible. But the guy from Southway Appliance happened to be very nice. He had to come out twice because he had to get the parts but he was able to fix the dryer timely. So, I was very pleased with him. He was wonderful. Still, I would tell my friends and family not to even think about using AHS. I’ve had it with them. Two of my kids have them and they’re dropping them also.

American Home Shield's website was nice and submitting my claim was easy to do. I was able to pay my deductible online and they immediately had someone come out. I was told which contractor was going to come out and that the contractor would contact me before coming. Myers Comfort Specialist of Montgomery contacted me. They came and did preventative maintenance screening for us and the tech was really informative. He wore his protective mask the entire time he was doing the work. He did checks, gave me an invoice and he was gone. American Home Shield has been very fast and efficient in taking care of my needs. Prior to having my water heater checked, I had a leak in my water heater. Again, I did the online process for that and immediately AHS had someone provide service and do what I needed to be done.

Home Shield has been very helpful. I had a problem before and I called. Within a matter of minutes, I had someone on the telephone and then I had the service people come out immediately. It's going well with Home Shield. We have SerClean coming out. They're drying the walls and the floor up and it's working well. It's just driving me crazy because my house is torn up. But they're very knowledgeable. They know what they're doing and they're dedicated to their job.

When the air conditioning was going on, it constantly ran and it had like a puff sound to it. It just constantly ran and ran, and it did that for about two and a half days. That was when I submitted the claim to American Home Shield. When the technician came, it stopped doing it. He tested it off and on in different modes. Since then, it's been operating okay. The thermostat is functioning correctly.

The contractor called and set up an appointment. They came on time and fixed the problem for the water heater but I had to pay the shipping fee to bring the parts in to me. We still have one more issue that was supposed to be worked on. The contractor is going to come back in today to fix the problem. This thing happened to us on a Friday evening. We called in but nobody came in during the weekend. It would be nice if American Home Shield has contractors who work during the weekend and who can come and help us or at least come in, inspect and tell us what needs to be done. But overall, I'm fine with the way American Home Shield is working, the service provided and their response time. When we call in, we have a person at the other end very quickly and not keeping us on hold for a long time. Those things are really good for American Home Shield.

My most recent claim to American Home Shield is for the repair of my heater, and I'm still waiting on the refrigerator to be repaired. The refrigerator has been an ongoing project and it's taking forever. I am not happy about that because I don't have a refrigerator right now. This is weeks. The part came in last week, and the company that's doing it could not send their guy to my house until tomorrow from last week. So, when I first contracted with American Home Shield, I didn't realize that if I do have a problem, it's gonna take them possibly weeks to even get someone out and get a part. They're trying to tell me it's because of COVID, but it's taking forever.