American Home Shield Reviews

Rescue Your Air did a great job. They always do. They're one of the few contractors that I've dealt with through American Home Shield that contact me within a reasonable period of time. They show up when they say they're going to. I had an instance this summer where the home warranty company assigned the job to someone else, and I waited over a week. They did not contact me or return my calls. I ended up having to get my air conditioner fixed myself. I couldn't get back my $100 co-pay even though I was out out of pocket over $600 to get my air conditioner fixed because I couldn't get their contractor to come or return my call. I got a sour taste in my mouth over losing $100, plus the other $600 I was out, but most of the other experiences have been good. I haven't had that many claims, so I have American Home Shield like any other insurance. I have it in case I need it.

We had a leak in the tub. The water was going downstairs and we needed the faucets replaced in the bathtub. We also had issues with the toilet. They had to replace the panel below the toilet because it was making the toilet wobble when you sit on it. I just called Home Shield and told them what issue was. The contractor came the next day and they looked at everything. They had a few things that they did that particular day, but then they had to reschedule because what they had to do would take half the day. That was Friday that they came out. They were here for five hours. But they’re supposed to be here in the next 10 minutes because ring that's around the valve that they put on the bathtub is not tight. They will be back to tighten it up. Other than that, everything was fine.

Berger Plumbing came out right away and fixed the problem on my sump pump. Everything went pretty smoothly. This was the second claim I've had since moving in and both claims were handled well. I submitted the first one by phone and the second one online. The first time, I was on hold for a very long amount of time. During the second claim, they gave me a wait time estimate. They gave the option to call me back and not have me on hold which I thought was a really good improvement.

The claims process can be tedious when I do it online, and the company that AHS forwards the information to may not call in an expeditious manner so sometimes, that could be a problem. Sometimes I have to call the company back as opposed to them calling me. I don't know how AHS disseminates the information to the companies they're working with. If they say they're giving the information out, I have to take them on that face value until I know something's different. Then once the information's given out, I don't know how the company does or doesn't. But he did well.

Dremus Appliance came and did their job. It took a couple of weeks, but it was a matter of them getting the parts. As soon as the tech got the parts, he replaced it. I was very happy with that one. But we had an issue earlier with our refrigerator where the water filter has a leak and then they still haven't fixed our microwave, which goes back like six months. I've done several calls to renew some other policies that I have with American Home Shield, and I told them about these issues and they said they'll follow up, but no one gets back to me. They haven't been responsive at all. But their contractors were good as far as cleaning up. They didn't leave a mess. I've had Dremus come out for other service and they've been good.

I went online to file a furnace claim and that process was much easier. Usually, when I call, there's like a bit of a wait. But online, I can fill out a claim in two minutes. I opened the ticket in the afternoon. Within an hour, I received a call from the contractor saying that they would be out the following morning between 8:30 and 9:00. They got there probably about 8:45. It was an actual service repair. The upstairs heating was working fine. But when we turned the downstairs on, nothing happens and it was very cold. They explained what the issue was and replaced a part. Then within 10 minutes, we could tell that it kicked on, so that was fine. They were there for 45 minutes and had everything fixed.

A screw in the dishwasher needed to be tightened because that was interfering with the dishwasher door closing. We called American Home Shield when we submitted the claim and they let us know who was coming out. The contractor was very good and easy to talk to. He did the repairs very quickly. He had it fixed in less than 10 minutes. The last claim we had was the icemaker and everything worked. They replaced it and put the icemaker in and now, we have lots of ice again. The contractors come in a timely manner and they called us. The only thing that took a little long is when they order the parts. Sometimes, it takes over two weeks. But AHS is a good. We haven't had any problems with the company.

DFW Plumbing came for our plumbing claim. The guy was very professional and he explained everything. He had protective gear. One was an outside location and easy access to the bathroom he needed and so he was in and out as appropriate. As we would talk, he kept his distance as appropriate. American Home Shield has been beneficial, which is why we chose to renew. Moving into an older home, we had a couple of claims. When it came to peace of mind, we were able to use it so it was good.

My experience with American Home Shield was great. Intertech Maintenance Group was all fine.

Our hot water heater died. The element wiring shorted out so it was fried. Affordable Plumbing came out to look at it, thinking they might be able to fix it on Friday last week. Once they figured out that they needed a new one, they called the company and the company ordered the new one. But it wasn't ready for pickup until Sunday night. They tried to pick it up Monday and they tried to get out here. But I felt that they got caught in bridge traffic and it was going to be too long for them to actually drive out, put it in, and get back. We live quite rurally and we're an hour from pretty much anywhere. But we got it put in, it's working, and it's wonderful.

The guy from GJC Electric came out right around the time I was expecting him to come and was here the next day. He was very knowledgeable and personable in talking. He was very thorough and checked the electrical panel, the wires, and everything like that, so he knew exactly what he was doing. He found out what the issue was and fixed it. I was very satisfied with the timeframe.

We've had American Home Shield for a long time. We moved in here in ‘96 and it was somewhere shortly after when my husband got it. One time, my heater wouldn't shut off, so I had to unplug it. My husband said, “Oh, I think it's the baseboard, but let’s leave it to the experts.” I called American Home Shield and spoke with an agent. They said the contractor would call me to schedule the appointment, and they called right away.

I had back to back claims for the refrigerator and for the pool. The control panel on the refrigerator was broken and Accord Appliance handled it well. I was happy with it. Both the pool service and Accord were very busy so it took a little bit of time. Other than that, Home Shield seems to be pretty good.

Right at the end when my dryer stops drying, it shuts off completely and there's a beeping sound. There's a code on the LCD saying “HE”. When I open up the dryer, it's scorching hot. I looked up the code. What's going on is something with the thermostat never transitions away from super-hot to a fluff. It's supposed to be slowly decreasing heat because of the model and the technology. But it doesn't do that. The clothes come out wrinkled. I called American Home Shield for a service request and they assigned Universal 1 Repair to me. The guy who came out was awesome.

On October 5, 2020, I filed a claim with AHS about my 7 year old Bryant furnace not working (Heating model #987MA66100V21A-B SERIAL # 1612A43819) installed in 2013. When an HVAC technician, B&W Tin Shop (563) 650-8333 or (309) 762-5419, AHS contracted with came out, he quickly discovered the problem with 1 part on the furnace that needs to be replaced. After 1 week, I still had not heard back from him, so I called him. He claimed the part was obsolete and no longer made by Bryant. I told him I looked up my model and part online and found it at DIY websites. I called around to Bryant reps locally who told me this was 100% incorrect, that he should know better and should know he can get the part at a local supply house. I called him back to share this with him. He went to a local supply house and found out they do indeed carry the part, but that he would have to get AHS to authorize the purchase.

Got AHS account as part of house purchase. Long wait times on phone, every turn they changed the rules. Waited 3 months, fixed it myself after they said check was on the way. Now they want a receipt and will not pay the agreed price. This is a scam. Do not waste your money.

We have been a customer of AHS since December 2014. In the past six years, we have placed less than 10 service requests and only 3 or 4 requests have resulted in small repairs. Our annual contract payment started at $650 and currently we are paying $900 a year. I feel it is important to give this background. On 9/30/2020, a service request was made for our second floor A/C system, it was not cooling. A technician was sent on 10/05/2020 to check the A/C system. After checking the system, he said, "The refrigerant is low and we will have to come back to do a high-pressure leak search, but this needs an approval from AHS." Another technician came to do the pressure check on 10/09 and found a leak in the evaporator/case coil. He mentioned to me that since the system is very old and it uses old/R-22 refrigerant, he will be recommending replacing the system.

They are completely unresponsive and unprofessional. Paid $75 for a service fee for a refrigerator and they never came out Called them a few times over a 2 week period AHS said I had to schedule the service with the contractor, the contractor said I had to schedule with AHS. I was assigned a new contractor from AHS who said pretty much the same thing. I finally just call a repair person directly paid $120 they came out the next day and had it fixed in less than an hour. It's not worth using American Home Shield unless you are willing to wait a month and spend hours calling them and waiting on hold. To top it off the support staff constantly closed the chat without resolving issues and saying they will call me back but never did.

My experience with this company has been awful. I have an electrical panel box that has loose breakers and something burned inside it. I had a friend look at it who is a licensed master electrician and told me to call my home warranty company and they will replace it. I had 2 technicians sent by American Home Shield for 1st and 2nd opinions what was wrong with it. I was told there was water possibly entering from outside but the 3 electricians including my friend who are all licensed master electricians say that's not the case and there's no water entering the box. They won't make any repair because of an exclusion in the contract with water coming inside.

The simple math is: $51/monthly Premium + $100deductible per service call = $712 per year (Minimum) + being at the mercy of a fraud company that takes your money without providing a promised service. Today is the 8th day since I’ve placed a service call to unclog a stoppage in the utility room sink and the issue has yet to be resolved. The plumber that showed up couldn’t complete the job because he don’t have the right tools. The plumber is not answering and AHS is refusing to send out another plumber. I’ve wasted an hour each day this week trying to call AHS. Their customer service is incompetent and lazy.

I called regarding my water heater stopped working. I was assigned a business, to come out for the water heater, garbage disposal and a minor stoppage in a guest bathroom. The plumber they selected came out, said I needed a new water heater, and he wasn’t there for the other two items I requested. He said it would take 3-5 days to return and my husband said that wasn’t acceptable. He then said he’d call American Home Shield for a quicker approval, and should get a response in 30 minutes. He left, not leaving any paperwork, never called back, nor did anyone from his business or AHS.

I had a toilet flushing problem, so I've requested a service to fix it and AHS assigns some contractor for it. When the technician came to my home, he didn`t identify the problem and report his company it works well. I've called AHS to change the contractor because looks like they are very unprofessional. AHS rejected it, so I've submitted a follow-up service request for it and asked the contractor to send another technician. New guys seem okay and try to fix the problem. After he checked a few things then he said he need to snake the drain which does not cover by insurance. After that guy come back, I've called another local plumbing company and some guy come to my home and fixed the problem within 20 mins. That was a toilet problem and some root was blocking the toilet. They've charged $150.

A-US Air Conditioning has been here twice. Once was when my unit needed a new control board. The second time, it needed a new evaporator. I did the requests online and it’s not a difficult process, but I found that A-US Air made the work more expensive than it needed to be. That’s not okay to me.

The guy kept me informed throughout the process. He explained to me what he thought the problem was which was a blockage by the drain. He tested and it was still going slow. He spent a good deal of time here. He ran a snake down there and he got so far and couldn't go any further. I’m frustrated that it took three days and I couldn't do my laundry. Then they told me that there's no cleanout and it's not covered which I don't know that there isn’t. It was also outside the foundation. I'm a little aggravated. If it had been a stopped up drain, it wouldn't be a big deal. But it's a little more than that so I feel like it's kind of misleading. I provided the house I sold an American Home Shield policy but that was because the buyers see it as a plus. But every time I’ve tried to use it, there was some little thing that made it not a covered item. It's time consuming.

I filed a claim for a hot water heater went that out and a stoppage. I did the online request that afternoon and the next morning, the contractor was out here at 9 o'clock. It was all installed within 24 hours total. They're excellent people. They're a big company and very popular in my hometown. I've told my other friends about American Home Shield. I even put them on Facebook just the other day about how good they were.

Sewer Medic came out for our plumbing issue. He went up into the attic, and then he said something about he was gonna have someone else to come back out here and flush the AC drip line in the attic but no one has come. But he was very nice and very helpful. In the beginning, it was awful with AHS. I had called AHS because we were having a problem with our refrigerator and stove. They said I wasn't in the system. I was like, "I know that my home came with the warranty." But what happened was the person that put in the information put in the wrong address. Then I finally got through to someone in retention and he corrected it.

I went online and filed an air conditioning claim to American Home Shield. It took two weeks for someone to come out. He was great. He was very fast, efficient and nice. My only issue is that this claim took longer than usual but thankfully, the weather made it okay.

I had a clogged main drain pipe. I had worked on it for weeks. I couldn't figure it out. Time for a professional to step in. The contractors that AHS sent came out, pulled the plug on the mainline. They back snaked it, cleaned it all out and got it going again. My only complaint with AHS is that stupid call center they use. I hate talking to those people 'cause they don't know anything. They read off of a script and they don't understand very well. They don't understand English phrases. There's definitely a communication breakdown.

American Home Shield was very efficient. I put in a request online and they responded right away with the person that was gonna come. The day of, they gave me his name and sent a picture. That was lovely. After I got the email, the gentleman came about an hour later which was the time estimate. They said he’d be here between 11:00 and 3:00 and he came around 12. He was very good and very efficient. He put on his little walk around the house slippers. He checked out the situation with the running toilets, said what he was gonna do, did it and left. He corrected the issue and I don’t think he was here an hour. It was a very nice experience. I'd recommend American Home Shield. They handled the situation and it was cost effective. We had that issue in the past and it cost a heck of a lot more money.

I had some leaking pipes. I went online and did a work order to American Home Shield. It was easy. I did get an email saying that the contractor would contact me to schedule an appointment, but I was proactive. I went ahead and contacted this contractor the next day. He was on time, friendly and organized. He was here for about 45 minutes to an hour. He gave me tips on how to troubleshoot if something else goes wrong and he cleaned up behind himself, which I really appreciated.

I had a drainage problem in my basement sink. I called American Home Shield and the first contractor they sent didn't get the job done. they didn't have the proper equipment. So, they sent somebody else who fixed it. The techs from the second contractor were very informative. Within a day or two, things were repaired and working well. Being with AHS has been a good experience so far.

We couldn't turn off one of our single-arm faucets in the kitchen. It was dripping. So we contacted American Home Shield and they brought in the Safe Cali Plumbing. They contacted me within the first 20 minutes of me putting in the call and then they were here within the hour and fixed it. They found out that there was a piece missing. The piece had worn down. So he said he was gonna have to come back and reschedule it next week. Then he came back about five minutes later and he said he had time and that he was gonna go to the plumbing store around the corner and see if he could get that part. If it didn't work, then they would need a new faucet for me. He came back and the new part worked. In all of my years of American Home Shield, I have never had this type of experience within an hour and a half of the phone call that it was completely fixed. It was pretty awesome. The tech kinda went above and beyond.

The furnace needed a repair. American Home Shield gives you a phone number and I called them early in the morning because they have 24/7 access. They handled this very quickly. I called at 8:20 and their message said there was a 10-minute wait, then they were pretty close to the 10-minute wait. So, close to 8:30, I was able to speak to somebody and I told them what the issue was. I had not filed a claim with American Home Shield before, so I wasn't sure how it worked. They told me that it would cost me $75. Then, a company by the name of Platinum Heating & Air Conditioning would call me. But I was more than welcome to call them. And since it was a repair and it wasn't not functioning, they asked for 24 hours for the repair to be done.

The tub was leaking into the utility room and the ceiling was damaged but that’s gonna be fixed. Everything was good with the plumbing. The guys were nice and courteous, and did a good job. They were here for probably an hour and a half. We have no issues so far and it’s great. But my experiences with American Home Shield have not been too good. Even though I called them about the plumbing because it is expensive. And I have the service that my Realtor paid for, so I should be able to use it. But the warranty company is not good. I don't like that it takes you so long to get somebody on the line.

One of my pipes was leaking because it was clogged. Home Shield's reps are always friendly and understand my concerns. Service Mechanical unclogged the pipe. The tech was clean, straight to the point and he answered any questions that I had. Everything went smoothly.

I had a leaking water heater. I filed a claim online to American Home Shield. I like their website. I got an email that said I should hear from the contractor in the next two business days, and if I hadn't heard from them, I could reach out to them. The contractor was great. They had fixed the problem. They did it when it was just a small leak. It avoided a catastrophe.

I like their response time and they are good people. You don't find good people anymore. Their claims process is awesome. I try to tell everybody about them. I got recommended by one girl where I work and now I'm doing the same.

The most recent claim was my icemaker went out on the freezer in the kitchen. The repairman was late by a couple hours every time he came. He was kind of a good old boy. But when I the plumber, I explained to him what was going on three times on the phone. Then he got there and I had to re-explain it again. Then two weeks later, he had the part and he was ready to fix it. I really liked it when we could go in and pick our person but that seems to have gone away.

When I bought a refrigerator from Craigslist, it was in pretty good shape. But within about a week or so, it had stopped cooling down and made all kinds of crazy noises. It had basically stopped functioning, for the most part. I called around to a bunch of other appliance stores. But the refrigerator model that I bought was too foreign for them and they didn't work on that type. Also, it was too much of an odd size. But I needed to have this one because the previous owners cut the length of the tile so only a certain fridge could fit in there. I had to keep it so it was very important to have it fixed.

We had a claim for the dishwasher and the washing machine. We had both problems. The washing machine has been fixed numerous times. This time, it was okay with AHS. But there had been a time in the past that it was hot outside and they couldn't get anybody out here to fix the air. So, I've been with them for a few years, and I've had a few problems, but that was the worst problem. They would schedule the contractors, these people just wouldn't ever come, because they said that they weren't getting paid, so they didn't wanna come out. I said, “Well, that’s fine.” But AHS took care of it, though and sent someone out, but it was a while.

I had a claim for my washing machine. At first, the Sears repairman came out and looked at it. But it was beyond what he could do. Then, Appliance 911 came and they made three visits. They realized that there was nothing to be done and they put in an order for a replacement. I got information back very quickly on it and I'm still waiting for the new washer to be delivered tomorrow. Overall, I was well-pleased with the way that my claim was handled, particularly the guys that worked with Appliance 911 repair service.

My refrigerator was not working. The tech sent by AHS for my claim was a professional Sears technician. He did what he needed to do and changed the compressor of my refrigerator. It is working now and I'm very happy to have Home Shield as my warranty company.

My sink faucet was leaking up inside and coming down under my sink. It was leaking up on top of the sink too. The tech came in and took it apart. The cartridge up inside was loose. He tightened it up and said that was all it was and he fixed it. I've been happy with American Home Shield. The $125 deductible is quite expensive, but that’s the only thing I don’t like.

Everything went well when Fort Bend Appliance Repair came out recently for my oven. They had to order a part. Then when the part came in, they came back. Everything is good now.

I had water that was coming up out of the sewer hole in my laundry room. Water was coming up, like if I take a shower. When the tech came, he explained how the process was and he gave me the what-ifs. The only thing I didn’t like is that do the regular process first, and if that doesn’t work, then you can show me that it could be possibly X, Y, and Z. But don’t come telling me that something’s gonna cost me $3,000 for something that you didn't even try to do what you’re originally supposed to do.

It has been a month since I've had American Home Shield and I've had them just in time. Two days after they took the payment out, the refrigerator went out. The claims submission was quite easy. I made a simple call and the next day, the repair company called me. The technicians were excellent. But the ordering of the part was a bit slow. But when he came out and fixed it, it was very satisfactory. The refrigerator was very good again. A question came up over the weekend and the company was closed on the weekend. They don't have any emergency contact. So, I would never go to that company again independently for repairs because I’d be out of luck if I would need them and it was not during the week.

I had two refrigerators and my furnace all go at the same time. The refrigerator guy didn't call me before he came. He just kind of showed up and I thought he was supposed to call. He was very nice but having a phone call half an hour before he came would have been good. If you’re out and about, you can run home. The first refrigerator seems to be okay. He just finished the second one yesterday. It’s making a little bit of a noise but I don't know if it's a refrigerator noise or the noise of something that is hitting something and vibrating. But the main thing was for the water to come out of the machine and that seems to be working now.

Our hot water heater wasn’t working and we didn’t have any hot water. I did the claim on the website and it was really easy to do. The contractor that they sent out was very knowledgeable. Our hot water heater works now. It was a very easy and successful experience.

There was a leaky faucet in our shower. The American Home Shield website was pretty easy to use when I went through it. The warranty covered it and I had to do a $100 deductible. The technician came out ‘cause he was in the area to look at it to get a general idea of what they would have to do. Then he came back two days later with the parts. He got it done within three hours and he did an excellent job. I have homeowners' insurance but American Home Shield is a good backup. But it's a higher deductible which is close to $500. So this covers between the 100 to 500 category. American Home Shield is usually right in there. I just have to put out $100 instead of 500. So it makes it a lot easier.

At first, I was kind of leery. I was upset about certain things that were being done. But it’s going great. I like American Home Shield. The guy with Hers and His Plumbing was very professional. He showed me everything that needed to be done and he did it. It’s not leaking at all. I don't know how I would have managed without American Home Shield. The only thing is some of the things that I needed is not there.

American Home Shield was good. When I had a pool pump that was going out, I went to the website, filled out the dropdowns and typed in the description of what was going on. There were a lot of bad reviews on the contractor that was selected so I was hesitant when the coordinator of the contractor called. I mentioned those poor reviews and asked if this was gonna be a problem. She indicated that was not and she proved that it wasn't.

There was blockage on our main line. American Home Shield sent ACE plumbing and the techs were very professional. Things have been perfect since they came out. I definitely recommend AHS's warranty.

Our LED lights were not turning on at all. Submitting the online claim through American Home Shield was easy and then Washington Electrician Service connected with me the following day. Everything has been good since they came out.

Loyalty Home Services came out for my kitchen faucet and my master bath shower. My faucet was leaking where it joins the counter. I opened the cabinet door under the sink and it was all full of water. I have a kind of hose that you pull out to spray the faucet with and that's where the leak was. The tech changed that out. They did a really good job and he was very courteous to me. I've had a stroke and I lose my words and interactions with me aren't always smooth. He was very patient with me. Also, he didn't try to sell me anything, which means so much to me. People are very apt to take advantage of me if they tend in that direction and it was very refreshing to deal with the guy. He was very professional.

The light in the heater wasn't turning on or the heat would turn on sometimes, but then it would turn off and blow cold air. Then we couldn't read the numbers in the thermostat at all. Shamanski Heating came out and resolved the issue. I've been with American Home Shield for a while and having it is convenient. I don't have to go looking for a contractor.

SNL Appliance Repair came out for my Sub-Zero icemaker. It was spilling water everywhere into the bin and it was freezing all the ice that it was making. I did the claim online to American Home Shield and the contractor called me and told me tat they would be here Saturday. I was hoping they got here sooner but they were busy. But the technician was very professional and knew what he was doing. He was in and out within 20 minutes. With the COVID kicking off and all my kids are home, I needed ice. I was glad he came out when promised and fixed it right up because I needed that ice. He was awesome. Since then, the icemaker is very operational. It was worth the wait.

An appliance was making a banging noise every once in a while when it was turning off or on. I figured it might be the condenser going out. I pulled the back off and looked at it. I had just cleaned it a month or so before that so it still looked good. Everything looked good. It was making subtle sounds before but this time, it was like somebody dropped a water bottle from 10 feet up. I called Home Shield to have it looked at and I got a response right away. The tech from Nate's looked at it and he said he couldn't find anything wrong with it. I unplugged it and I let it sit there for about for a couple of days till he got there. When he plugged it back in, everything seemed to be going good.

We had a couple of contractors come out to work on our sewer line like Legacy 4 Plumbing and Affordable Leak Detection. We live on a slight deep grade down from west to east. We're on the east side and it slopes down. They ran a snake down there with a camera. There's a 90-degree angle there and it's clogged up or cracked. They said that they could only handle the interior of the house and that it was my responsibility to do it on my own from the house to the line where it's plugged up. I was surprised that the guy just said I'd have to do that and it would cost me $350 and he didn't suggest. He just did what he had to do, the toilet's flushing, and he left. I was unhappy with them. But Affordable Leak said they didn't do that outside the house to the sewer system and they recommended a company to do it. But they just didn’t call or let us know they won’t be coming out till this stops. We just got our fingers crossed that the toilets will continue to flush.

I got unfinished work from American Home Shield and they're telling me I got to get a contractor myself, and they'll reimburse me on one item. I don’t have the time to try to search and get anybody to come over here and do any drywall for me. Now, I got the refrigerator. It was not making ice at the bottom. The contractor said it was freezing up. He put steam up on it which thawed it out. Some ice dropped and it was just the same pieces on the one drop. He came back out but it's still not working. I got a lot of different issues that I got to do.

I submitted multiple claims in the past with AHS. When I submit a claim, I go into the American Home Shield site and then my account comes up. Then I will pick what is it that I need to get done. Then I'll pay my deductible. Then they'll let me know which company is gonna contact me and within a 24-hour period, somebody from that company is gonna contact me to let me know when's the next availability that somebody will be able to come out. That person will give me a call, like a half-hour before they're gonna arrive and they'll text me too. So I like that. Then this person recently came and he was able to look at the previous fan that I have and was like, "This is not gonna make it for you." So he was able to replace it with a new fan. I was like, "Great." I was happy.

I had to talk to some people that didn't understand what the issue was and kept telling me that what I wanted done wasn't covered. I busted out my contract and read it to them and they said they would look it up. They did and said that I was covered. Everything has been very satisfactory with the exception of the little misunderstanding. Also, dealing with the technician was excellent.

The tech that came out for my plumbing issue was knowledgeable. He was nice and he was pretty fast about everything as well. He did good. I also had a claim where I had to get a new washer and AHS covered that. I've had a couple of different plumbing issues and they covered pretty much everything I've called for. Requesting for service is pretty easy to do. But I wish there was a little comment section in their website because sometimes what I need done isn't in the selection. So I have to wait for them to call to explain.

I've had to call AHS twice within the past three months. I didn't have a pleasant experience with my water heater claim. I had some modifications and the reps were saying I had to pay a portion but that wasn't told to me initially. Once the water heater techs got to my location, they surprised me with a $740 bill. More recently, my washer would fill up but it wouldn't wash. I called American Home Shield and the tech they sent was wonderful. When he left though, my washer would fill up with water, and then it would go back out. So, I called him back and he came right away. He fixed the hose and so far, things have been good. For this one, I got a different representative that was thorough and I didn't have to call them back to ask what was going on.

We had American Home Shield for four years before at our old house and then we bought a new house and we've had it for four months. The way that they choose providers seems wonky to me. When we lived in Los Angeles, California, it seemed like they would just choose a random supplier and a lot of times, those suppliers were 30 miles away from us. In Los Angeles, that's a three-hour drive, when I'm sure there were service providers closer. We just moved to Arkansas and it's same thing here. The provider seems random and wasn't the closest option.

I called for my refrigerator that had water in the bottom. I also called for my stove because I wasn't quite getting the heat that I needed coming out of it. I knew that something was off with the temperature. The man from Arizona Value Appliance came and checked every item in my refrigerator to make sure it wasn't broken. There was no leak. It must have been when I was cleaning the refrigerator, I noticed that there was water on the bottom. It never dawned on me it was because I was cleaning it. He even helped me put my shelves back in properly because I had one of them off-kilter trying to put it back after I washed it. On the stove, he took the whole back apart to find the heat regulator and adjusted that for me. Then he sat there and tested it and retested it to make sure that I was happy with the situation. When he pulled that out, I was embarrassed. I asked if I could clean that and he said yes.

I went online and American Home Shield had a pop up that suggested that you could get a free seasonal heating request. And so, I clicked on that. They very promptly got back to me with a call and a text message from the company that was gonna come out and do the work. We scheduled the date and then, they came out and did their request. It was great. The inspector showed me how the filter system works. He gave me the heads up that it's an older system, so to be prepared, which was the same thing the inspector said when I bought the house. But it’s in working order. I recommend American Home Shield. It is a good service to have. It was recommended to me and based on that first experience, it's a good value.

It's very straightforward to put a claim in. I go to the website and it takes maybe 30 seconds. It's very user-friendly. Recently, my dryer was not working. The timer was messed up and we could not dry clothes. The contractor that was sent was on time and professional. My kids were here and they were fine around walking past kids. They got right to work and fixed the problem very quickly. It was a good experience.

We recently had a leak from one of our drain pipes. I alerted Home Shield online on my account page. It was pretty easy. They told me to expect a call within 24 hours and it was within that time period that the contractor contacted me. Marty from Moore Plumbing came out and he was awesome. He was one of the best servicemen that has come to our house from Home Shield. He fixed both the problems that we had. We also had a faucet problem with a separate drain in the faucet and he fixed them both. The repair saved our home from having water damage and different things, and it made it so I could wash my dishes and not have to worry. Home Shield has been great. They have fixed all our claims that we have set and we're super happy with them.

I scheduled the appointment to have the furnace looked at and it came up with a problem. Then the buyers of the house wanted that to get looked at by a second person. So, because there was already an open furnace thing that happened, I wasn't able to schedule it again. I had to call American Home Shield which was a dreadful experience. Otherwise, scheduling just the regular service appointment is easy with the website. I personally won't use the service again because an hour and a half wait time to talk to a representative is insane. Luckily, my Realtor had a local contact, so it helped get through the system a little faster so it worked out. Towards the end, the communication was great.

My first experience with American Home Shield was a little rough. It was a little bit more arduous process. I had a washer that wasn't working. The guy fixed the problem, supposedly, but it wasn't fixed. I was not happy with the way that that gentleman handled it so American Home Shield gave me another reference. That gentleman was super awesome and finally fixed my problem. To be without a clothes washer for a couple days is fine but it was like three weeks by the time it finally got taken care of. It was way too long. But this one with the gearshift in the garage motor that needed to be replaced was seamless. The gentlemen from Cactus Overhead Door Company was on time. Everything was good. He was very professional and knowledgeable. He's coming back again tomorrow to fix something else on the garage door.

It was very easy submitting a claim with AHS. The technicians that came recently for my claim were very professional and timely. They were able to resolve the issue. The experience was very positive. I've definitely been more satisfied with American Home Shield than some of my previous home warranty companies. AHS was given to me as part of the townhouse when I bought it. But I continued it after because they were doing a good job.

We've been kinda locked up in our house for the better part of the year. In general, we go to work every morning and we come home at night, and we don't use our systems the way that we did a year ago. In Houston, the weather was in the mid to upper 90s every day, and the AC was running and we didn't really think much of it other than it was running a lot because we were here all day every day. I got an advisory from an electric company and they said, "Your bill is normally this much every month. And we have history for four years and your bill this month is gonna be double what it was before. We just want you to know that." So, I started kinda poking around and I realized the AC was running almost 24/7. It never cut off.

I called American Home Shield to file a claim. I was told that the contractor would contact us, or I should contact them if they don't reach out to us in a timely manner. The contractor came to fix the oven door, and they had to replace the hinges. The only issue that would have been better handled by both parties is that when he was done installing the oven door, he seemed to move out of their house pretty quickly. I was on a conference call, and I'm pretty sure my husband was as well. And unfortunately, my husband is not the right person to go over an oven door with because he never uses an oven door. So, it was after a few days afterwards that I started to do some cooking that I realized it doesn't seem like the door was closing 100%. Unfortunately, I didn't have the chance to talk to the technician after the installation, have him walk me through what he did and to check it with him.

I had American Home Shield early on, and then I switched to other vendors. This year, we switched back to them. So far, so good. Working with them, in general, is okay. The warranty is for a rental. My tenant submitted a claim and the plumber came in and fixed the issue.

American Home Shield's service is great. They've been responsive. I had a claim on a plumbing issue, and the people who came out were professional and did a good job.

My mother had Home Shield until last week. She canceled it because she had a problem with her refrigerator. She lives in Surry County but they do not service that county. When she bought the policy, they didn't tell her that. But they did me real well. I called in and they took care of the job. I called in on the 6th for the inducer motor that was bad and they completed the job on the 14th. They ordered parts on the 10th, the parts came in on the 12th, and the man put them on the 14th. They could've done it a little bit quicker but with ordering the part, they did a good time.

The technicians that came recently for our claim did a good job. No issue since then.

I submitted a claim for a faulty electrical outlet. The submission process was quick and easy. Luckily, it was someone I had on my last service call. It was the same technician. So it was nice and easy. He came in, masked up, was able to diagnose the problem within seconds, and then took a few minutes to swap out the outlets. He was gone in less than a half-hour time.

Bennett Air did a tune-up. They just needed to clean the filter and everything was okay. The guy did a good job. When I called to do a service, American Home Shield reached out to me in a day or two. It's been 15 years that I've been with them so they're doing a good job with me.

My dryer was not heating up. I made a phone call to American Home Shield for the claim, made a deposit, and service was scheduled within 24 hours. The process was great. A guy came out pretty much two days later and did a great job. He had what he needed in his truck, which helped. The job was done within 45 minutes so I was really pleased with that. American Home Shield has been pretty good and I have no complaints.

My claim to American Home Shield went very well. It’s for our gas furnace that wasn’t lighting. They happened to have the part on the truck, and they were able to repair it within an hour or so. Everything’s working great. The people who came were good guys.

Three years ago, I left Home Shield for a bit because they wouldn't fix a microwave. They said it wasn't broken. I said, "Well, it doesn't work," and they made it makeshift. I wasn't happy with that, so I stopped for a while. But then, I looked out there and there wasn't much anything else and I tried. I was without it for about a year and I said, "Well, I need to swallow it and go ahead and get the American Home Shield back." I did, and since then, I haven't had any problems.

My heat was doing cool air. But it was because we didn't have it set correctly. My husband has dementia and he had turned on blower. I thought it was broken, but it wasn't. So the tech showed me how to set my machine. He's always been the person who came out to service me. I like the company. Submitting the claim to AHS is a real easy. If you know the name of the equipment, then you put that in. I've been with them for 20 years and the process is real simple. You used to have to talk to somebody on the phone or be on hold. Now you could just put your complaint in. I did it on a crazy hour of the day and I got a response immediately. We're getting services. What made me keep them is that many years ago, when I first got my home, I needed a new furnace, and they replaced it. All I had to do was the deductible. So I'm very comfortable with the services. I’m real happy.

I had a claim with American Home Shield on a plumbing issue. Things went wonderfully with Patriot Plumbing. They were very efficient. Gary was my tech and he was fantastic. They did explain the issue to me. They broke it down for me as to what caused it and the repair. It was really good. I had three issues. Two required parts to fix, and two got fixed on the same day, one got fixed a week later. It was very fast, very efficient, and downright excellent. There was no muss, no fuss. There wasn’t a lot of drama. It was the smoothest repair I've ever gone through. American Home Shield was great. I feel very wonderful about it. I have had a hard time understanding some of the reps. I don't know if it's because of the way the line has connected or what. Other than that, everything's been really good.

The air conditioner stopped working. I had the AC on 76 and it never cooled below 80. It got up to about 85 in the house. So, I called American Home Shield and Royal Flush came out. Everything went fine. The technician checked in the attic and then he checked outside. When he checked outside, he determined that the motor was not working. So, it was broken. Once he did that, he also discovered that the fans weren’t working. But interestingly, before that, it was working earlier in the summer. So, on the first day, he replaced the motor. But he didn't have the fans. So he had to come back the second day to replace the fans on the outside unit. Then the AC worked. The technician was friendly and professional. He was really good about contacting me as to when he was gonna have the parts and when he was gonna be able to come back.

My most recent claim with AHS was the refrigerator. It just wouldn't defrost. It iced up. The contractors had to replace two parts. They were very good. Submitting the claim with AHS was excellent. The defroster seems to be working all right at the time. I’m hoping it keeps working. It's an old refrigerator, so the compressor may go out. I also had to have a part replaced in my oven. It was on the computer and it's a very old one. But the technician took it out, sent it in to AHS. It was repaired. It came back and he reinstalled it, and it's been excellent since. That was Dale's Appliance. I was very satisfied with AHS.

John Broussard came out for the dishwasher. There was a little leak and it went okay for a while. But then I saw a tiny leak yesterday so I'm gonna try two things that the tech told me and see if it'll work. I've been trying to get in touch with John Broussard and I need them to come back because I have another job that needs to be done to my fireplace. I can't get it to strike. I've been trying and trying to get in touch with them but we've been missing each other. The tech didn't call back. But overall, I was satisfied with AHS.

The problem I was having recently with the washing machine was it was filling full of water when it wasn't on. The contractors came out here with the part and fixed it within 30 minutes and were out. They were outstanding people. When I submit a claim with AHS, I just log into the website, pick an appliance, set it up and tell them what's wrong. Within 30 minutes, they'll have the place that's gonna fix it and the place will give me a call to set up an appointment.

I am in the process of selling my house and they wanted me to check if the HVAC unit is working properly. A-US Air Conditioning of Texas came and they were excellent. The guy was very courteous. He went upstairs checking the unit then went outside checking the freon. He checked the HVAC unit and said everything was working fine.

I went online and filed a claim for my AC machine. The process was easy. The guy who was sent out fixed it. I've used the service two times and it has been good and nice so far.

American Home Shield is a good service. I just wish they had an option for me to choose my local maintenance personnel. When there was a leak in my HVAC, I submitted a service request, which was quick. I requested a different person than the initial one that was assigned to me first through the online platform and the contractor that came was great.

Since before the Coronavirus started, I've been without a refrigerator in my kitchen. The freezer kept working but the refrigerator side quit. It was back and forth with Home Shield. I would have to unload my freezer and let the contractor work on my freezer and refrigerator. They would leave and think they had it fixed, but the temperature never got below 54 degrees. My refrigerator not working between all the back and forth and the Coronavirus shutdown.

Sometimes, it's a long wait to submit a claim with AHS. But other than that, there were no real difficulties in calling them. But they should add some other providers. They have a small limited amount of providers that they use regularly. Recently, the contractors that came out for our heating issue said some water was getting stuck in one of the pockets and they cleaned it out. It was fine.

I’d recommend American Home Shield. It's a valuable deal to have and it worked well for us. We've had it for several years and I've had a few calls here and there. I've had a good experience, so far. Recently, we had a leak under our sink. Everything was just fine when the technicians came for it.

The furnace wasn’t coming on. I submitted the claim online throught the American Home Shield website. Comfort Temp came out and everything went really well. The tech figured out the problem. There was a part that had burned out. He didn't have a replacement, but he was able to come back the following day with a replacement. He got it installed and everything's been working fine since then.

American Home Shield's tech from At Home Services did an awesome job. He stayed his distance and wore a mask when he came to my place. He told me that I could get three cups of hot water and pour it down my drain if it gets plugged up again. The hot water he poured melted the ice buildup and got it out. That tech had also come out to repair our garage door previously. It was nice to know that it was the same company who came and that they handled my claim very well both times. We're very happy with them.

Universal 1 Repair came out for our dryer and it was our longest time to complete the claim. They needed to get some parts. So we were without a dryer for over a month. But it's running well since the repair. American Home Shield is pretty good. It's easy to submit a claim. I like the timeliness of their response. If I reach out to them, I'll have some type of correspondence within 24 hours, unless it's on the weekend. If stuff goes out on a Saturday, I can't get anything until Monday. The technicians have always been professional. But sometimes, we have issues trying to get on somebody else's schedule because American Home Shield gotta find somebody in your area. I wish they have a little more people in our area.

There is a piece that seals every time you close the refrigerator door. That came off on my refrigerator. Major Home Appliance came out and they said that they can tape it back in, which they did. That service was good. They thought that would be the easiest solution and it made sense. It's just that for some reason, the first time they sealed it, the stickiness didn’t hold in the middle part so the middle part keeps coming loose. I have to manually tuck it in every time I open and close the refrigerator. It’s been a week of usage. I need someone to come back and do the work again so that it’s completely sealed.

I had the same kind of claim that I'd been having for the past year and a half. It’s our refrigerator and it was the icemaker which has been for a while. It was low on Freon. I requested the same people who fixed it before to come out because they were familiar with it. I got that approval from American Home Shield. Ken came out and checked it, and it was low on Freon. He filled it up with Freon, which indicates to me that there might be a leak somewhere in the system. So, if this happens again, we might have to go back and redo this again. But their company is great. They're here when they say they're gonna be here. They fixed the product and go on to their next assignment. They're very professional and very good.

We had a leak and we weren't sure where it was coming from. We suspected our toilets but we weren't really sure. The contractor who came for American Home Shield was a very nice and he took his shoes off at our door when he came. The tech had the needed part in his truck. He traced the leaks down and got them fixed. He was very nice and I would hire him myself if I had a plumbing problem. We have had a policy with American Home Shield for 20-something years. I'm a Farmers insurance agent and I've had AHS coverage since Farmers started selling Home Shield's warranty. They have a very simple process for submitting claims.

My clothes dryer wasn’t drying. I called American Home Shield on the phone and gave them the claim. The process was very easy. A very nice and polite young man came and in 15 minutes, he had my problem fixed. The dryer has been working fine. I've put in other claims in the past and American Home Shield always handled them very well. Everything has been fine.

I've continued the subscription with American Home Shield since buying the house and it's been a very helpful service to have. I put in a claim for a dishwasher issue I was having. Water would collect within the bottom of the dishwasher particularly after using the garbage disposal. I did the claim through the app and the app is great. It's very user-friendly and it makes it easy to track where the claim is in the process. The app directed me to contact the contractor directly. I contacted him and once the appointment was scheduled, I received a text message confirming it. The guy missed his initial date of service and I didn't get any notification but it was rescheduled to a couple of days later and got taken care of.

I like American Home Shield but sometimes, the people who've come out have not followed through or completed the assignment. The toilet was a continuation of a previous problem and it never got fixed. The technician came out to see it a second time but it wasn't leaking at the very time that he was there. I showed him a video of it but he said that he couldn’t fix something that was not broken. The next day after he left, it was leaking again. So, I ended up not using that toilet all that time until this claim with the shower.

Jeremy from K & S Plumbing came out and the problem was an easy fix. There was just some hair in the sink. The service is pretty good. I had an issue with a previous service. But once the contract was explained about what's covered and what's not covered, then I felt better about it. American Home Shield could do better on their communication.

I requested my plumbing claim online and a contractor was assigned to it about a day or two later. It was pretty easy and straightforward. Janicek's Plumbing was here on time. They cleaned a drain clog and did a great job. They solved the problem and it was all I could ask for.

I've been an American Home Shield customer in six houses that I've been in. To me, it's repair insurance and is something that I consider essential. I keep it on a year to year basis and I find that it pays for itself with every year. I own two homes right now, one is a rental and one is my primary property, and American Home Shield is on both of them. The more rural locations or the higher end the house, the experience gets more difficult but now that I'm back in the metro with more available contractors, I haven't had an issue with getting service right away and having quality service. We had a running toilet and it was fixed but the contractor accidentally dropped the toilet lid and it shattered all over the floor. He ordered a new one before he left but it doesn't fit. I'm still contacting the plumber to get that replaced.

American Home Shield is a good company. I'm new to them and the only claim I’ve had was to check the AC. The claims process was great. The contractor was very professional, prompt and they communicated.

The tech American Home Shield sent from Blue Ridge Mountain for my claim regarding a leak was excellent. He called when he was leaving his appointment prior to mine and told me I was next. He said that if I was available, he could come early. Otherwise, he would go to a later appointment and work with me at the time it would be best. I was home so I told him that it was fine for him to come early. He told me the ETA that was shown on his map and he arrived a few minutes earlier than that time. He was very respectful and he knew what he was doing. After he checked on my plumbing, he told me the solutions that were available to me and we agreed on one of them. He took his time and he was neat. He ended up having to replace a faucet of mine and he had one in his truck so we didn't have to schedule a second visit. He put it in and showed me how it worked.

I like that I have American Home Shield if I need it. My refrigerator was running hotter than usual and the mechanism that controls the temperature had shorted out. Shenandoah Appliance came out right away, they ordered the part, and they took care of it. It went smoothly and everything works great.

Everything went smooth with the submission process of our claim for the dryer and refrigerator. My wife and I did it online. A tech came out and he was courteous and on time. He explained what he had to do. Everything is running well like new since his visit. I'm glad.

We are now completed with the job. However, this goes back to the end of August when we first put in the call. Weeks went by and we hadn't heard anything. I understand it’s difficult getting parts, but I tried calling American Home Shield many times and their representatives were absolutely horrible. They made one excuse after another. It went on endlessly. I tried to speak with someone who, perhaps, could help me and I got hung up on a number of times. It reached a point where my peak of anger was not anything like I generally behave.

Everything was perfect when the contractor came out for our plumbing issue. We had a clog that he had to get out. We love American Home Shield. We tell everyone to get it. They’ve all been awesome every time we needed them. With our air conditioner, we had a clog right after we first bought the house and they fixed that. I love the submission process, it's online. I don't have to make a phone call. It’s so easy. Everyone they sent out has been great too. We've never had any bad experience, thankfully with AHS.

I had an issue with a water valve under the refrigerator. I placed the claim online and I had a very good experience with the contractor that they sent out. The refrigerator has been doing well since the repair. AHS also repaired the dryer and they did a really good job on it as well.

The washer wouldn't restart. There was a circuit that was blown out. It took them four days to get that circuit in, then they came and replaced it. I've suggested AHS to some people I know. Everything they've done has been great. The only problem we've had with AHS was the deal with the water heater. What got me the most ticked off about it was the fact that they sent somebody out here to fix it. The guy rigged it where he bypassed something. That lasted a year and a half and it broke down again. They sent out another company and they told us, "Whoever did this rigged it where you bypass whatever it wasn't supposed to, and that did something wrong." So I had to purchase another water heater, which I didn't appreciate.

We had an issue with our garage door. The spring that pulled it up and down broke and we contacted American Home Shield through the website to have someone come out, look at it and fix it. We put that in on a Sunday. There have been occasions when it's been a while before somebody contacted us after we put in our request, but for this one, I got a call from Lake Anna Doors on Monday. The individual showed up at our doorstep on Monday evening. I was his last call that day. It was a 3:00 to 6:00, but he got here 6:15 because of Northern Virginia and the traffic here is difficult to anticipate even with COVID-19. The individual worked for 45 minutes, fixed everything, cleaned up the work area, and left. It was very quick service and it worked really well going through Home Shield.

I needed the outside outlets fixed so I submitted a claim online with AHS. The process was good and straightforward. Everything was good when the contractors came. They were professional and quick. I'd recommend AHS.

I've submitted a couple of claims with Home Shield and the process is good. One thing that I haven't loved is that it is left open-ended as to who is supposed to contact who first. They say on one of the screens that the contractor will reach out to me and then if I check the status, it says it's waiting on me to reach out to them. Also, I have struggled getting the contractors scheduled and getting refunds on a couple of them, too. It took a while. But the experience with Rush Heating and Cooling for the HVAC stuff was perfect. They came out for a yearly clean and maintenance of the system.

The last company that I dealt with when my hot water tank went out, I got a runaround. They eventually got around to having to replace the thing and fixing it. But with American Home Shield, it was smooth sailing. I had a claim recently for my garbage disposal. The guy who came out was quick, easy, and professional about everything. He kept me informed when he was on his way and how close he was. He ended up having it replaced. Now the new one is a little quieter than the original. My experience with American Home Shield has been great so far. I couldn’t ask for any better services this past time. I would recommend them in a heartbeat.

I called in a claim to American Home Shield for the central unit, and it was very easy. The techs were professional, courteous and they were on time. The AC is working very well now. All of my experiences with AHS have been favorable. They've always come in, quickly identified the problem and to fix it. I'm very satisfied. American Home Shield is affordable and it's good. If you've got any problems with your house, those are the people to call.

There was water leaking on the furnace. We called the number and we got a relatively prompt callback something saying that the service has been scheduled. Majestic Custom Heating & Air Conditioning came out and they were able to fix the issue. They did a good job and we were satisfied with the result. American Home Shield is a valuable service and we're very happy with it.

Family Heating & Cooling came out recently. They were working on our central air unit. Their first guy didn't do the job right. Then the owner came out the second time and he stated that the job wasn't done right. He saw what was done and he corrected it. The third time, they came for a service appointment. He replaced a part, which had cracked, and now I have a leak, in which I'm very frustrated because when I called, they're telling me I have to pay another $100 of which I'm not paying because it's unfair. I feel like that every time that same gentleman comes, I saw the job isn't done right and we have to call back again for something to be done again. I do not want him to come back.

The motor on my garage door was malfunctioning so I had Valor come out. It was pretty easy to reach out via the American Home Shield website. I just marked what my issue was and then they showed me the list of vendors that they worked with. I took that list and looked up the different vendors separately just to get reviews and went with Valor. There was a replacement part that was needed and they took care of it in 10 minutes. The technician was a really nice guy and very professional.

I sent a claim for the microwave, which they said was too expensive to fix, so they replaced that which was fine. I had no problem with that. But I seem to have a continuing problem with my refrigerator. This will be the third time out that I have to call about it. It's broken again. The tech replaced a lot of things and it worked for a couple weeks but now it's not getting water again.

I was having issues with an electrical outlet and it was fixed but I’m still having issues with the exhaust fan so I might need to call back about something else. I made a phone call when I submitted the claims and the contractor was quick in coming. He was professional. Everything was good with American Home Shield.

I had an AC claim recently where AHS sent out Absolute Comfort and it went well. But the same company serviced that unit three times this year and it's not clear to me why that unit is failing. I don't know whether they are giving us a proper assessment or they're doing the proper repair. But every time they go there, they leave it working. When they were here the last time, they repaired the unit not long before then and they did not give a report as to what was repaired. And when you ask for the reports, you don't get it. So I want to know if they have an issue there or if I should prefer another contractor next time. I really want to know the details of my claim and what is the problem. Other than that, AHS has been very responsive and every time, they worked in a very timely manner, so I appreciate that.

American Home Shield is good that even though you're just buying any other insurance, it’s a safety measure. You have so many things that can go wrong in the home. Even though you're paying monthly to American Home Shield, it's worth it if they honor their agreement. The process of submitting for service was pretty good. People showed up on time and they did what they had to do.

The dishwasher wasn't cycling and wasn’t pumping the water out. Air-izona came and they were very professional. It's just that it still wouldn't pump the water out. I've never ever seen a dishwasher wash for 30 seconds and then stop. It pulses on and off. I was told that that was normal, but it takes two hours to wash a load of dishes. However, it's washing dishes, so that's good enough.

Right now, we've had issues, not so much with the American Home Shield, but mainly with the contractors they keep sending out. My most recent claim was for a stovetop. The claim submittal is easy. You just go on the app or the website and then just request a service. They schedule with whoever's available and they call to schedule an appointment. So far, everyone who's been scheduled has been on time or a little early, and they just come see the problem. The main issue I’ve had with the whole process is sometimes they hire companies and contractors that say something to us, but then they report something different to American Home Shield.

UPDATED 11/02/2020: I filed a service request for a AC unit not working on 9/23/20 and AAA All Brands Appliance came 4 days later and diagnosed the AC compressor as bad and needed to be replaced. I agreed to pay $240.00 for FREON GAS and they said they will order the replacement part. This is over a month ago and the AC unit has not been repaired yet! Last week I called American Home Shield at least 5 times and spent over 8 hours on the phone listening to Jazz while on hold forever. They made lots of promises, but they all just lies! Nothing gets done! Another week without AC! Should I need a lawyer to collect my insurance claim?

I was a customer with AHS for over 15 years. Due to COVID-19, I am having to sell my home and move in to my commercial property to hopefully be able to keep my business open. Since I have no other residential property for AHS to cover and I'm not financially able to spend hundreds of dollars on a warranty for a prospective buyer due to a 75% loss in income, AHS still feels the need to charge a cancellation fee. I have only utilized the warranty 2 times in the last 15 years. I'm sorry but I think AHS has gotten more than their fair share out of me and charging a cancellation fee, especially in these times, is offensive. Won't be using them if ever I'm provided the opportunity to own a home again.

They increased their prices by 50% without any advance notification to me. I called to them 5 times to cancel my policy, finally they canceled my policy with a $10 fee which I don't understand the reason for that. I didn't give any promise to be with them for year or any monthly plan. I was very skeptical about having about these home warranty companies and finally decided that this company is the good one but never expected to be screwed up like this way with 50% increase...

I had a home that I lived in California with AHS policy for two years. On this house that I currently live in right now, I've had it for three months. Requesting service is simple. I've done it online, and then I've also done it live via the phone. Air Rescue Mechanical was sent out for a heating issue recently. The gentleman, Johnny, was phenomenal. super responsive, and did a great job. He did an assessment first and determined that there was a part needed. He said it was probably gonna be a week before the part came in. What ended up happening was that he was able to get the part in a day or two tops, and it was back up and running.

I sent in the request for the annual service through the website. Then I got a notification that someone was being notified and in less than 24 hours, we got a call. 7 Cities Air came in and inspected the system. They were fantastic. They were friendly and professional. Everything was fine. I had a really good experience with 7 Cities.

My renters complained of a smell. I had had the vents cleaned and that didn't help. So we had Truss and Son Plumbing to go out, and they found it was something to do with the vent. The claims process with American Home Shield has been great. But I had one more claim with the dryer and I have been frustrated. The communication with the contractor that came out was really poor. They looked at the dryer on the property and it was weeks before we heard back. We were under the impression they were ordering a part. So I finally called them and they said they had an email from American Home Shield that said they were gonna replace it. But I didn't get that notification.

My dryer was not turning on. I had other claims with American Home Shield before, so it was no problem submitting the claim. The contractor they sent out was very good. They contacted me the next day, and they were out on the next day and was able to fix the problem very quickly and easily. The dryer is working fine now. American Home Shield is very good at processing a contractor out to fix the problems that I have had. I could do a claim quickly online and if I'd have an issue with a contractor, I could talk with AHS and they would help settle that out.

Every fall, every spring, I do routine maintenance. The contractors that came found no issues. AHS is money well spent. I've also never had difficulty reaching a representative with American Home Shield.

As long as I don't need to talk to a person, if I can function with the automated stuff, everything goes fine. If I have to talk to a person, that becomes a bit of a pain. The only thing I would like to see change, and this is the only time I ever need to talk to a person, is if Home Shield assigns me a contractor. It would be nice if I could pick the contractor. All of the contractors I've dealt with have been top-notch with the exception of one, and that's the one I refuse to deal with moving forward. It was my first year that I had the warranty and the guy was rude, obnoxious and very condescending. My recommendation was to remove him from the list of contractors. I don't know if he's still on the list, but the few times I've been assigned to him, I called and asked that somebody else be assigned. But other than that, everybody has been very good and I've had no complaints.

We've called AHS four times and we had an issue with one of the contractors that came out. Our fridge stopped working and the contractor said he was coming one day but he didn't and we rescheduled. Then, when he was coming out, he didn't call and say between what times he would come. He just showed up at our house. And he refused to come into the house and wouldn't do anything. He yelled at my husband and my husband told him he needed to go. AHS sent another company out and they were great.

My husband put the service call to American Home Shield. We feel good about the person that came out. He did a good job. It was a fuse that had blown. He was here longer than an hour and a half. As far as AHS, we were kind of finicky about who they're sending in regards to electricians with our plumbing system because we keep the same guys for our well, and we don't know if they know what they're doing. But, overall, they're very responsive, so it's fine.

Part of the house was missing electricity. I used American Home Shield's online system to let them know of the issue. It was great. It's super easy to use. I loved it. I didn’t really have to do anything but click a button. They said, “We are contacting this person in your area. They will alert you shortly.” Four days later, I got a phone call from that company. They said that they are scheduling for a visit. The contractors were great.

I wanted to take advantage of the opportunity to have my system serviced before winter hit. I put in the request for the service online and within a matter of hours, they had set me up with Redeemed Heating and Cooling. They called within 24 hours and got me set up, and everything was done in a very timely and efficient and professional way. The tech was a nice young man. He was very efficient and effective. He did his job. He didn't waste any time about it. He took the system over, put the new filter in for me, checked the system out and said everything was working fine. He was here 30 minutes at the most.

My pool motor had seized up and when I called American Home Shield, the rep said they would have somebody out within two days. Alchemist Pool Service came out and replaced the solenoid for the motor to make it run again. I thought it would be a bigger problem but it was a matter of just replacing one part. They let me watch them fix it. The service was great.

When I called, Home Shield sent Air Dynasty. They came out, did their diagnosis and the technician said it was the evaporator coil. He showed me some pictures of some rust and stuff. It was leaking. He showed me all the system. And he said, based on what he saw, my out of pocket cost would be between $1,200 and $1,400. And he would get with AHS and get a confirmation on the pricing. They called me back the next day. They said it would be $1,800. They said AHS would pay for the evaporator coil and the installation. Of course, I had to pay for the Freon, which Home Shield is not being fair to the consumer when it comes to Freon. The rep said I needed a duct, something with the ductwork, a new drain pan, a new drain line. It was out of code for the flow switch, and I needed a hard cap.

My dryer was malfunctioning. It was very easy doing the claim to AHS. I just got on the website and clicked on dryer. They charged me $100, and the guy came and fixed it. He was good. My son turned me on to American Home Shield. The variety of what they'll work on is incredible. You should get it. It's well-worth it.

I had two instances where AHS sent out a tech from Sears and I was satisfied with both of them. They came and fixed the problems right away, so I was really happy. The last one who came out did his job pretty quickly and had his face mask on. He also stayed away from us as much as he could. All in all, the people that AHS send have been good and they know what they're doing, so that's all I can care about.

My water tank started leaking due to old age. Requesting service online from American Home Shield was very simple. The contractor they sent was very professional and they took care of everything in a timely fashion. They had to way for the tank which eventually came the next day. They put everything in and cleaned everything up. This was a very good experience.

I like that I can just go online and file the claim, and somebody can come out quick. It's easy to deal with. When the dishwasher stopped working, I filled out the claim online. And then, the company, Ramey, called me. I did it over the weekend, so they called me on that Monday and asked what was wrong with it. They came out the next day and they fixed it within 20 minutes. The tech explained to me what was wrong with it. And if it happened again, that I would just need to submit again because it's something that just happened with it, with the movement of the dishwasher.

I’m satisfied with American Home Shield's service. It's been very beneficial. It saved me a lot of money on repairs that I needed done so far.

American Home Shield was great. We had a bathtub and when I went to turn on the hot water, it didn't have hot water coming out. American Home Shield made arrangements for a plumber. It was very easy to schedule the appointment and they were very prompt about getting back to me. I had the $75 deductible paid online. A plumber came out and repaired it. It works fine. The whole thing was up and down three days, from the time I contacted them till repair. It wasn't one of those things that were an emergency like water was flowing on the floor or anything like that. The guy just had to replace the controller on the tub, so that hot water would come out. The poor old guy had a heart condition and I thought he was gonna have a heart attack on me. Other than that, he was pretty good. Overall, the experience was excellent and I would recommend American Home Shield.

I recommend American Home Shield every time I get a chance. If someone is having any kind of issue at home, I tell them my experiences. I brag about American Home Shield big time. One time, my furnace would kick on and wouldn't ignite. It blew cold air. I submitted a claim and Climate Heating and Cooling called the next morning and let me know that they had an opening. They came out that morning and got the furnace to where it would stay working. It turned out that when it was worked on before, when a new motherboard was put in, the wiring harness was not changed. It was the following week when the new harness came in, which I didn't think was bad. They put it on and they were really good.

I'm very much satisfied with American Home Shield. I used them twice and both times, they were really good. The guys that came out to do the work were more than good.

American Home Shield sent Kasey's out to work on my microwave and my stove. The microwave wouldn't work. Every time we punched in a button, it would do some funky stuff. When I called American Home Shield to file a claim, they told me that somebody would call. They reached out and everything was good from that. Kasey was the second company. The first company was rude and nasty, so I told AHS I didn't want them. They rescheduled it.

Our toilet wouldn’t flush and the handle was flappy. Pipe Solutions was assigned to our claim and they did great. Their tech came, looked at the toilet, and saw that a piece was broken. The flush valve was bad which caused the arm to break. The tech replaced the flush valve and the arm. The fill valve was leaking too so he replaced that as well. The work was very thorough and pleasant. I couldn’t ask for a finer job. We’ve had good dealings with American Home Shield in the past too. A company came out and did the kitchen faucet a while back and they did a fabulous job. Their rep was really nice.

I've been with American Home Shield for so long and I used to do the work order by phone. But now with online, it was less than five minutes and it was a done deal. I did it on a Sunday and I immediately had a text saying that we had been set up with somebody. They do immediate texting on who's coming and giving us the information, and the contractor's information so it was very fast. Sears came out recently to do some work. The guy was very polite and thorough. He knew what the problem was and zeroed it in right away. He put in the part that was needed and it has been working fine. It was a very positive experience. We’ve had people through Sears before and both times, we were very happy.

The contractors came and fixed the washing machine, then came back and fixed the dryer. They were on time. AHS is one of the best companies I know. Everything was excellent. We're more than satisfied with them.

Saulter’s Appliance Repair came out and they looked at the oven from about 10 feet away. They said we broke the oven door by putting too much weight on it, but they said to us it was okay. They said they'll have the hinges replaced. They also stood away from the refrigerator when they looked at it and said, "Oh, that's easy. It's just one little part. We could order it." They then reported to AHS that we forced the oven door at more than a 45-degree angle, which caused it to break. The door opens at a 90-degree angle. You can't put anything in it at 45 degrees. The door doesn't open far enough.

I had a stopped up drain and I did the claim online with American Home Shield. There should have been an option on the website for an emergency and there was none. After I filed the claim, they listed the plumber’s phone number. I called the plumber directly but if it's not an emergency, they don't come out right away. So, I had to wait and that meant I went without water and I had a flood. So, it should be listed on there if it's a regular claim or it should be listed as an emergency if you need somebody out right away.

Recently, I had an icemaker go out on my refrigerator. I had three technicians come out and none of them could fix it. One of them didn’t even do anything. He just came in and said it had to be replaced, and couldn't get parts for it. I wasn’t pleased with their service. They could have fixed the icemaker if they tried. They just didn't want to. It was too much work for them. We just took the replacement. We bought one today. I had difficulty with the claim submission process, but it was mostly my part. I was trying to do it over the phone instead of getting online. I hadn't signed in to my account yet. But after I've signed in to my account, everything was easy.

People need to make sure and look at the policies to see if there are extra things that has to be added. When our deep freeze went out a few months ago, I thought it was included in our policy but it wasn't. It was a stand up freezer and that was not included on our policy. We also had to get an extra add-on for our well since we don't live in the city limits. So if they live outside of the city limits or have extra appliances that aren't like your refrigerator, stove, microwave, then they need to make sure that they don't have to be added separately.

American Home Shield sent Honesty for a clogged, dirty toilet. I called them and they gave me the name of someone that was gonna come. Honesty called and they asked me when it was good for me and I told them. They came, and everything's done. Everything is wonderful. The guy went beyond. The toilet was in a really bad shape, and he had a good attitude about it. He got to work right away. He was there early. I had asked if they can come to my house first before they start their rounds, and he came first and early, which allowed me to come to work on time. Then, he left it like brand new. I think he even cleaned the toilet. The customer service reps at AHS are very helpful every time. My niece and nephew bought a new house. So, I told them about American Home Shield.

My problem started on Saturday. I turned off the AC and on Sunday it had defrosted so I put it back on. It worked fine then. The service tech American Hoem shield was from Air Majesty and he was not able to come out until Monday. when he came, he said he could not get the AC to give off any codes. He couldn't get the problem to replicate itself and said that there was no issue going on right then. But if the problem arose again, I had 60 days and I wouldn't have to pay again. I was to call if there were any other problems.

If the claim is something drastic, I call and tell American Home Shield that I want to talk to somebody right now. Air Control Experts came out recently and fixed the main compressor. It did fine after that and right now, we're good. We haven't had any problem at all with American Home Shield. We’ve been very satisfied and extremely grateful to have it. They are trustworthy because they've done everything that they said they would do. We call and within an hour or less, there's somebody assigned to us. And most of the time, they've already contacted us. So, it’s good.

I've had good experiences with American Home Shield. I recently had appliance claims with them. I had a refrigerator that was leaking at the bottom, and I had a stove where one of the outlets was dead. There was a period where I couldn't get an answer on the call-in line. But I called back the next day and I was able to get an answer. It took a while for the parts to get in. If AHS could get their contractors to set appointments a little quicker, it would be nice. But other than that, everything went fine.

It was a good experience with American Home Shield. Plumbing Enterprises came out for the water heater. They were cool. They were a little bit late on the day of install but it wasn't too bad.

American Home Shield has done everything they said they were gonna do. Anybody who owns a home should have them. They've made submitting claims very computer-friendly. I'm computer-illiterate, so if I say that it's really easy, it is. I've only had to pay the one-time fee, and they've come out and fixed the problem. The very first time they came out was for my air conditioner. The guy who came was very professional and polite. He looked at my AC and said the problem was the compressor. He goes, “This is something that’s typical. It goes out on these air conditioners outside, the outside part of it.” He came back the next day when he said he was gonna come then he fixed it, and it's been working ever since.

The toilet won't flush. I had to flush it three or four times. K & S Plumbing Services came out. The tech asked what was going on. He used a little machine and found two plastic pieces in the toilet. He was done in 15 minutes. But right now, sometimes I still have to flush the toilet twice, but not three or four times. Also, my water bill was higher this month. It's $90 and has never been that high. Other than that, the tech was excellent. He communicated well and was fast. He showed me what he got out the toilet. It was my first claim with AHS and a great experience.