American Home Shield Reviews

The ice maker freezer went out and when I called American Home Shield, the rep tried to get me to KitchenAid. I called them and they said it would be a month. I couldn’t do that so the AHS rep asked if I would rather have somebody local and I said yes. The contractor first thought it was something else. Then, they realized that they had to order parts to fix it because it wasn't making ice and it was dripping and the freezer wasn't freezing as much as it should. They did a good job and they were good with communication. I called a couple of times to make sure because I’ve heard that with Covid, there are a lot of delays and things don't come. I called the contractor the next week after a few days and I asked for an ETA on the part. The rep said it had been ordered and AHS approved it. It seems like American Home Shield emails were always kind of later after I got information.

American Home Shield came out in time and did what they said. My AC unit was leaking water and freezing up. The tech cleaned it out. He cleared debris from the evaporation drain pain and did a four-inch drain line with nitrogen.

American Home Shield is definitely worth it. It's convenient to make a service scheduled online with an account, and recently, they had a tech come out for our washing machine. He did quick work and resolved the problem we had. It was the second time he supported us.

It was a pretty quick visit when the tech came out for my ice maker. He understood the problem, knew exactly what to do and what part they needed to replace. Even when they came out and replaced it, it didn't take them very long. It's been working well ever since.

I called American Home Shield and I told them my garbage disposal, microwave, dishwasher, oven light, and washing machine weren't working. They sent out Kenco for the appliances and SDL Plumbing for the garbage disposal. SDL came out a week ago and the tech got the garbage disposal to work. That same afternoon, Kenco came out and the tech fixed the dishwasher and the oven light. But he said that he wasn’t gonna even try to fix the microwave. It was built-in and he couldn't take it down. He told me I had to get somebody myself to come in, take it down, and put it on the counter, and then he'll come back and repair it.

Everything is going fine with AHS. But sometimes, the charges they have for every time someone has to come over, $100, is a bit steep. Other than that, we have been enjoying the service. The first tech that came out for the AC, his diagnosis of the problem wasn't correct. He thought he fixed it and then he left. 24 hours later, we needed another technician to come and the problem wasn't what the first tech thought it was.

It’s certain things that you have to call to verify is covered. But overall, American Home Shield is better than some other home warranty places I've used like Sears. They cover more things. AHS explains what is covered before the utility place comes out. The other companies I've used will charge you the fee, and then the person will come out, and they would be like, "Oh, we don't cover that." And they still make you pay the fee. That's why I cancelled Sears because they've done that to me a couple of times.

The capacitor went out on our AC and AHS had it fixed. I've had no issues with their contractors. I've used AHS four times and the contractors have always been professional.

I had a stopped-up toilet, bath, shower, and hot water heater. The techs who came out were good and professional. The issue was resolved within the same day and the hot water heater came the next Monday or Tuesday. AHS is worth having, although I had to pay a little bit more than I expected for the different things that they did.

The actual repair happened over four different calls with American Home Shield because I wasn't able to get ahold of them. I spent hours on the phone trying to get the first vendor back out. They replaced the capacitor. Within a few weeks, they replaced the capacitor again. They said that the AC needed to have the fan motor replaced because that was what took out the capacitor. I got ahold of AHS and Dunn Rite, and got Dunn Rite to come out and replace the unit. It was a drawn out process, over four months. We paid $800 out of pocket for the upgrades that were needed to get it installed, and everything's working good.

The air conditioning issue we had got denied because it wasn't under the contract. I called American Home Shield and they said the issue was preexisting. But everything's gonna be preexisting because I've had the air conditioner since I moved into the house. How can I ever have an issue that would be okay for American Home Shield? They said they'd pay for some kind of liquid or fluid that the air conditioner needs but anything beyond that that’s mechanical would be deemed as preexisting. The people who sold you the AC unit can put you on a contract, but if you're not on contract with them, then anything that happens appears to be preexisting.

I had a leak in the garbage grinder and it is freezing. Plumbers Inc came out and they were great. They replaced the garbage grinder that was rotted out and the whole thing took 15 minutes.

Something was leaking from the bathroom upstairs to the bathroom downstairs. The tech tried to come on a Tuesday, but I had to push it back. Everything has been good since he did the service. I'm glad that we have American Home Shield.

Usually, when I call to get a repair, I have to wait on the phone forever. Now AHS has a callback service, which is very nice. I like that. Recently, my garage door wouldn't go up and down. Nothing would work and I had to manually do it. The tech came last Friday and looked at it then he called American Home Shield. He fixed it. I was happy with everything.

It didn't seem that the air conditioning was producing enough cool air to make it to the master bedroom side of the house. It was still cooling but not performing. The contractor decided that the system was failing and needed to be replaced. The replacement process was about six weeks and the new unit works fine. It's cooling. The experience was very smooth, easy and forward.

Stephen’s Appliance came very quickly for my dryer. They were very good to work with our schedule. They would have come out much quicker if we were available. They also called ahead and were on time. However, the dryer is not totally fixed. My husband thought they were going to order a motor and a starter. Another guy came out to install the motor and it was running great. The other day, it wouldn't turn on at a different cycle for me. He came down, played with it and got it going. Yesterday, my husband called American Home Shield to get another service call back out here because it's still not fixed. We don't know if it needed the starter. Stephen’s has already contacted us and will be out Friday. Again, they would have been out sooner if not for our schedule.

I had a ground fault electrical outlet in the garage. It tripped, and the outlet wouldn't reset from the breaker box. The electrician who came said that once they have tripped a couple of times, they are shot and they have to be replaced. But my bigger issue with it was my garage door and landscape lights were tied to it. So, when it went out, my garage door was manual only and my landscape lights didn't work. The tech fixed the garage door and lights so everything is working. He was the nicest young man. I was super pleased this time with the speed of the assignment and of which the people got here, and the work that was done. At my age, and especially having COVID, I need that automatic garage door opener working.

My recent claim with AHS was for the pilot light of the hot water heater that wasn't coming on. The thermocouple had to be replaced. The tech had the part on the truck and it was done really quick. The only issue I have sometimes with AHS is there are certain contractors I don't want in my home because I've had bad experiences with them. A couple of times we've had where that's been the contractor assigned to us, and then I had to call in and say, "No. Don't want them." They said, "It all rotates." I said, "No. I don't care."

American Home Shield has some vendors that suck. They did a pool pump and the company they used was horrid. They said they do a full background check on their companies. But I told them, "Did you ever look at their Google reviews, there are 46 in all, 46 one-star reviews." Other than that, American Home Shield is okay. Their electrician vendor and appliance vendor were good.They sent us Big Al's and they did two repairs in the last few months. The first repair was replacing a door in an Electrolux refrigerator and it was four months to get the part. That wasn't their fault. American Home Shield wouldn't do anything other than wait for the part to come in. Big Al's also worked on the dishwasher that was broken. When looking for a policy, make sure you are familiar with the caps, what's covered and what's not covered. We've owned American Home Shield for a long time so we watched the policy scale down over the years.

When the glass to the outside of the oven door had to be replaced, the repairman who came was very professional. The work was very satisfactory.

We asked for an HVAC tech to come out because the upstairs one wasn’t cooling properly. We asked American Home Shield to have someone come out and take a look at it. I just called the phone number. Everything was automated. I received a call from the HVAC repair company quickly afterwards to confirm the appointment. And every step of the way, they were really responsive, so I like it. They came out the next day and they were able to take a look at it. They told me that it was because the filter was clogged. Because we were doing some renovations, there was so much dust collected. They just told me to change that filter, and then it worked.

The dryer was smoking and the contractor came out. It’s running like brand-new now. The guy was very polite and he was in and out quickly. I’m pleased with American Home Shield’s service so far. I just started but that was a good experience.

My AC claim was handled very well. I want to commend American Home Shield on that one. They escalated it because it was a weekend. United Air Temp came during the weekend and fixed it. Both United air and AHS did great. However, we have another long-standing issue with AHS that we're enormously unhappy about and that influenced them escalating our AC claim.

I had an AC guy come out. He looked at it and he discovered the fan was bent and replaced the fan. I'd recommend AHS. It's worth it.

American Home Shield has broad coverage policy. They cover a lot more than other companies. There's not a lot of push back, as far as things being covered other than acts of God, which I understand. The downside is it seems to always take too long to get a service provider to my house to get something taken care of. When your AC goes out in the middle of summertime, you don't want to have to wait three days to get somebody out here to fix it.

The air conditioning on one part of the house wasn't working at all. The gentleman who came out was able to fix it in one visit, which was very good. He was very professional and finished in a timely manner. This was a couple weeks ago. We’re now having problems with the fridge. We're supposed to hear back a couple of days ago because he's made a couple of visits out here. At the present time, the repair person told us he would have to call several people because it’s an LG fridge, and talk to the insurance company about it. The fridge was giving us problems for weeks before we finally decided we had to have some work done on it. It wasn’t freezing well enough to keep food frozen long. The gentleman had to order some parts for it. He seems to be very competent and know what he was doing.

I was an American Home Shield customer for a year and a half or so in the past, and I recently joined American Home Shield again. Overall, the customer service has been really good. I sent in a claim when the water dispenser was not working. Then it was leaking water non-stop from the bottom and it would drip every time. It would switch off by itself every two or three hours. If you don't watch out, you can be left with a lot of spoiled stuff, and it happened quite a few times. We watched for a couple of days and it was crazy. That was when we called for service. American Home Shield provided me a schedule and they stuck with it. So it wasn't that a long wait for someone to come out. American Home Shield is a network of people who is hiring to service customers, and they are pretty well-placed.

Sometimes, it takes a long time to get something done. I got a message on my phone saying that there's a call about something about not covering the slab leak we just had. It says, "There are limitations associated with approving your slab leak for dispatch ** under your American Home Shield home service contract." A lot of times, I get people in there that don't speak clear English and I hardly hear sometimes I get aggravated. But the plumber was really good. He did a great job. He told me he had one little thing to do and he would be back within an hour, and he was back within an hour and got everything done that same day. Got out of here. Go ahead and get American Home Shield. They replaced the dryer. They couldn't find the parts, so they replaced it. Two years ago, they replaced the outside air conditioning unit, and the hot water heater where paid for everything that was done on it.

I was satisfied that Air Dynasty was here on time. They were quick to respond. But they want to charge me $15,000 to replace everything. The tech said, "Well, you can replace this, this, and this. Or you can replace this or this. Or any later, you can replace the other part that needs replacing," which didn't sound good to me. They did have to go back out to American Home Shield. But American Home Shield said they'll only pay for one thing that costs $107. They'll pay for another thing that cost $150, and the rest will be out of my pocket. That was so much for, "If something breaks, we'll replace it." I had to call somebody else and they came in the very next day and had the AC running within 30 minutes. I wouldn't recommend Air Dynasty. I was dissatisfied especially if I get somebody else to come in here and do something else for thousands of dollars less. All they had to do was get it started again, but their mindset was to replace the whole unit.

American Home Shield identified the provider to fix my AC unit. The only issue that I had was when I registered the claim and they said they assigned it to a service provider, I expected the provider to call me. But they didn't call for two days. When I went online to check the status, it said that I should call them. I thought the whole purpose was they were to contact me so I sat around for two days expecting them to call me. That's the wrong process.

Our recent claim with AHS was for the smallest bathroom, the guts inside the toilet were all messed up. Everything's been good since the techs did the repair. For somebody to come out and do what they did, the physical labor and the parts, it was well worth the $100 it cost to have them come out.

We've had American Home Shield for a long time and it's just nice that whenever something breaks down, we can call and have a contractor come out. We've had a lot of different stuff done. We still have issues with one of the appliances. One of them hasn't been fixed. But they did one thing, and then I just need to call to have them come back out. We had our ice maker in our refrigerator repaired. And then, the other one, we had our pool pump looked at. We've been happy, but the standalone ice maker is still not working. I recommend AHS to people I know because if you have something major happen, you can save a lot of money.

The AC wasn't coming on and the guy found the problem very quickly. He got it resolved very quickly and professionally. When this particular incident happened with the AC, I knew I was gonna have to pay something, and it was 100 bucks. When the guy came out and he fixed everything, I didn't owe him anything after that. It was really easy to submit the claim once I took the time to set up an account and wrote down my passwords.

The AC wouldn't cool at all but the tech fixed it in no time. It was something on the outside that came loose and he replaced it immediately. He was so nice and he knew what he was doing. He said he really enjoyed working with AHS and that they were great. But sometimes, you have to wait too long for the repair. It was awfully hot and I had to go stay with a friend, but we had fun. I also had a tech come out last summer and he was awful. I told him that there was nothing wrong with a part and he broke the other part. I had to go another 10 days without air. But then, AHS sent somebody else and they fixed the problem.

There was water dripping out of our air conditioning onto some wiring which was causing popping and sparking. AHS has worked great. We put the claim in on a Saturday evening and they assigned the claim right away to J Starr. We called JS Starr and left a message. They got back to us on Sunday afternoon even though it was a weekend and scheduled a time for Monday.

I had a leak in the ceiling and kitchen sink and a faucet was also leaking. But American Home Shield does not pay for the contractor to search for the leak since it’s covered by the sheetrock. I will have to pay for that separately. But the contractor, Plumbing Doctor, fixed everything else that's covered by AHS. The person that came out was very helpful and efficient. The first faucet that he got from Home Depot as a replacement was defective. He had to drive back to Home Depot and get another faucet. I appreciated that because any other time, they would have probably just stuck it right in and leave but he didn't. He was very professional. I'm pretty happy with American Home Shield and I've depended on them for a long time.

I filed a complaint with the Better Business Bureau on American Home Shield because of the issue that I had and nobody resolved my issue. I took it upon myself to resubmit the request. Because the first time I submitted a request, a Wester Electrical Company came out on a Friday evening at 5 o'clock. He didn't call or text. He just gave me a window between 2:00 and 5:00. He pulled up in a plain vehicle like it was yours, with a navy blue T-shirt on and navy blue pants. He didn't put on a mask and his booties. He just came on in. My husband let him in. And he took him to the garage where our breaker box is. That was our underlying issue, because the breaker kept cutting off to the kitchen.

The air wasn’t cooling. A young man came out. He was prompt and he changed something on the machine. But it still wasn't cooling. When I went out to check it, everything seemed to be normal. It was cool to a certain temperature, but then it was stopping on its own. The first time the tech came out, it was good. He showed up on time and seemed to know what he was doing. He came out the second time to clean the coil. It was rusty and he cleaned it. Then at night, it was cool in the house and it was cool going through the day. But then now, it’s back to what it was doing. Myers responds quickly and they’re professional. Maybe the technician is just not doing everything he’s supposed to do.

Our last claim went perfect. It was for our shower (when we turn to the hot water, it would just turn off), and the repair guy did amazing. We've had other repairs and this one was one of the smoothest. I'm a Realtor and sometimes it's hard to recommend American Home Shield only because we've had some difficult claims here and there. Overall, it's been 50/50.

I love the American Home Shield website. It makes things self-explanatory. Recently the contractor came out to fix my HVAC unit. My condensation line keeps freezing. The tech said there was a piece missing. It was quick and professional. Everything happened pretty well. The only downside is the diagnostic was wrong. My unit worked for a while, but 24 hours after the repair, it stopped. But then it could be two different problems.

I've had Sears for 10 years, finally got rid of them and have American Home Shield, and I couldn't be so happy. For the air conditioning I've had with Sears, I've had to wait a week. With American Home Shield, it's the next day that somebody is usually out. With the refrigerators and the microwave, we haven't had to wait weeks. Even scheduling the appointments online, it's all very easy to navigate. When my air conditioning unit broke, Bencraft Mechanical was out the next business day. I am very impressed with American Home Shield. In fact, sometime soon, I'll get my mom on American Home Shield too.

The AC unit was turning on and the fan wasn't communicating at the same time. So, the techs had to replace the circuit board because it caught on fire. We didn't know it caught on fire until afterwards. It caught on fire, and then about a week later, we noticed the fan was turning on and off, whereas the AC unit was turning on. It was just us not understanding how the fan worked and that there were two levels. So, when the AC unit turns on, the fan will shut down for a few minutes and turn back on because, as they go to a different level of turning, when the actual AC unit turns on, it goes to like level two. We just thought something was wrong because that's what was happening prior to it catching on fire. It's good right now.

The refrigerator compressor was under recall. I submitted it on a Sunday and then I had to call on Monday. The technician came on Tuesday and ordered the compressor then it got there before the end of the week. I liked him a lot. He was professional and knew what he was doing. With this warranty, we won't have to hunt around ourselves when we need service.

Our pool pump was making a weird noise. It sounded like it was dying. The repairman ended up having to replace the motor on the pool pump. He was quick. He knew right away what was wrong with it and he had a motor on hand with him, so he just swapped them out and was done in about 45 minutes. I highly recommend having American Home Shield because you never know when something's gonna go out and you can just have it instantly fixed through them.

The contractor came when they could. My claim took a couple of weeks only because they were trying to get the right part. But the last guy that was here figured it out, put a repair kit in it and it worked perfect. So, I was more than happy with the way everything went. It's finished. That's a good thing. The contractor did as best as they could. I've already told a couple of people that American Home Shield is worth the money because if their air conditioner breaks down, they just pay the copay and usually, the guys take care of the rest.

The people that I speak to on the phone or via chat are always quick and professional. The direct customer service has always been exceptional. It's just been the people that American Home Shield has sent out. We've had a couple issues and it's always the vendor that American Home Shield has called out that wasn't able to fix the appliance. Also, it's been a little bit longer during the pandemic for American Home shield to get people out here. Before, it was usually just a couple days. But we totally understand and for the most part, everything is great with American Home Shield. They're responsive.

The motor went bad on my AC unit. Indoor Quality Services did an excellent job on it. The technician was very good, very professional and he did the fix in a perfect amount of time. As far as the claims to American Home Shield, I have a microwave that hasn’t been fixed for over a year. People have just been coming out to my house. It's gonna be the 12th time they came. It’s been broken since April, and they just keep changing parts. That's been a horrible experience.

I called in and told AHS that my stove was not heating up. They told me they were gonna send somebody. I told the contractor what I needed and they told me what day the tech was coming. He was a very nice and respectable guy. He carried himself and he was friendly. He said, “I see your problem.". He wasn’t here even a good 30 minutes.

The air conditioning was not cooling and it was making a loud sound. The contractor came in and they put Freon and changed the motor outside. But we did have a problem afterwards where it was backing up. So the contractor had to come back and then, I put in a request to make sure it wasn't coming from the other unit because I heard a loud noise coming from the other one. They replaced the motor of the second unit, and then they fixed the first one that the overflow water valve thing was messed up. They were very conscientious and I would call upon them again. I've had American Home Shield for the last 20 years between different homes that I've had between Florida and here now in Georgia. I always recommend it. It's one of the best services that you can buy and have a little bit more comfort of peace of mind.

My heat pump went out. When the tech came, he didn't have a mask and he didn't want to put a mask on. With COVID going on, the services in anyone’s home should come equipped with stuff to protect themselves and the homeowner. But then he didn’t do anything. He just diagnosed the problem. Then there was no follow-up and so I'm still without a fixed unit. I just got off the phone with AHS for the third time regarding the issue and they're dispatching another company out. They've been great up until this point.

Eventually, my air conditioning unit and my furnace are going to go out. I bought a policy with American Home Shield so that it would help me with that. Recently, I did a claim for an icemaker in my fridge. My fridge is 17 years old and the technician told me I should keep the fridge so he fixed the icemaker. He said the older ones last a lot longer or are made a lot better. He also said the new ones are pieces of crap and only last three or four years.

Superior Maytag came out for an appliance repair and he did a great job. Our washing machine quit agitating and draining. He came in, he fixed the agitator and the draining problem, and he was in and out real quick. And that was great. He was professional. He listened when we asked something and was really clear with his answers.

I had challenges with American Home Shield in the past. It takes a few days to get the service done. You call in for service and things depend on their supply chain people. Sometimes they call in a timely manner and sometimes I have to call them. With COVID, it was challenging. But the last few months have been better. Their service is improving.

There was an issue with my refrigerator and the work never got finished. But it was marked as completed so I told American Home Shield it was not and put it back out. Bay Appliances turned the job down and Gulf Appliance picked it up. Both technicians from those companies were very cordial. The problem was the refrigerator needed a part that nobody could get.

I needed a rekey and it was easy to get Lang's Locks to come out. The work was done in less than 30 minutes, which was very quick. Everything has been great.

We have greatly enjoyed American Home Shield’s service. We've been using it for almost six years now. It has been a lifesaver. Just recently, the sensor in our refrigerator wasn't working, and they had sent out a guy to fix it. He couldn't fix it by putting a new part in, so they refunded us to buy a new refrigerator, which was finally delivered today. That's been about a month and a half in process of them coming out, looking at the refrigerator, and getting Lowe's to deliver it. Then at the end of June, we had the motor and fan went out in one of our air conditioner units. It took about a week to get the part, and that was fixed. Only having to pay $75 is amazing.

The Kenmore microwave was not heating. I had to wait over a week for an appointment. But the tech came out on time. He was polite and professional. But then two days later, the microwave was broken again. I have another appointment for it, which I have to wait yet another over a week for. This is the third time the microwave has been an issue because American Home Shield is just patching it. The first time that I had an issue with it, I had to wait six weeks for the part and could not get them to help. I asked American Home Shield for callbacks on three separate occasions, including supervisors, but no one ever called me back.

We have multiple contracts with AHS in my family. This is the first time I have needed to utilize my home warranty. My dryer started to emit a burning smell. I called AHS and they took a week to send out a repair contractor. The contractor came to my home and looked at the dryer which is located in a small laundry room. After opening the machine and allowing small fireballs to fly out onto my floor the contractor turned to me and stated I (a single woman) would need to pull out the stackable machine from against the wall into the living room for him to work on it. He then went on to state that it’s “connected” so he can’t do anything about it. It is plugged in and attached to a dryer vent.

My AC broke and they were very quick to send a vendor. Unfortunately once they determined it had to be replaced they have done everything in their power to not do the job. It is almost two weeks and they still have not got the part so the vendor can replace it. Every person I have spoken to has told me a different story and yet I am still waiting. They keep saying if I do not want to wait they understand. So basically even though I have made my payments on time when it comes to actually replacing something that is covered under the contract they are doing everything in their power to not do the job. I was promised a call from a supervisor within 24 hours it took 4 days and that is only because I spent hours on the phone demanding to speak to someone.

I like American Home Shield. I just renewed it. I tried looking at other ones. Those are a little more expensive. But I've had American Home Shield with my prior house, so it felt okay getting it this time. I had some issues with the first house. It was the air conditioner or the whole furnace issue back then. But after back and forth over some time, they ended up fixing the whole thing. It was obviously more than 30 years old. That made me feel better. But the whole process, once it was all done, it felt better. And then they got my accounting all wrong when I had it good at one time. So, they cleaned that up, and that made me feel better. I just took some correspondence back and forth, so that helped.

My AC and heat went out. American Home Shield got someone out quickly. Their claims process was pretty straightforward and easy. The technician was super helpful. Overall, my experience has been really good so far.

AHS has been great. For my recent claim, my garbage disposal had a crack in it. Plus, I had toilets that were shaky and a clog in a tub. They took care of all of it. It was great. I've now had four service calls since I've been with AHS and everybody has been excellent. The guy who came out to empty my septic tank is the guy I had privately hired on my own a few years ago. I was glad to see that he was who they were doing work with too.

The extent of what American Home Shield covers for the cost that I'm paying monthly is great. It covers things like the ceiling fan, plumbing, etc. for $40 a month. You can't beat that. I'm enjoying American Home Shield very much so far. I have a thermostat upstairs and downstairs and the downstairs one was not working recently. The first time the repairman came out, he checked a lot of things. He checked to see if there was a leak. He didn't see that there was one. He saw that there was a part that needed to be replaced. They ordered the part and were on top of things. Since he's been here and put the part and freon in, it's been fine. I'm very pleased. Every single person that came out to the house was very knowledgeable. I was impressed.

The tech came out for my fridge and oven. He was great. He fixed the first one and for the second one, he's ordering parts, and he'll be coming back. I had a good experience.

AHS was good in responding and getting someone out when I had a pipe leak underneath my kitchen sink. The contractor showed up in a reasonable amount of time but they weren't fantastic. I ended up having to have something redone and I had to call an emergency plumber company because it would have taken too long to do it through the warranty. It would have been nice to have that done properly the first time. Other than that, the process was good, overall. If it’s a non-emergency type situation, everything is done in a pretty prompt manner.

My refrigerator was leaking water and it was not making ice. Also, the back of my washer was squished in. After I submitted my claim to American Home Shield, someone came out almost immediately. They called me to come the next day, but I wasn't available. It took me like three days when I had time. The tech who came was very polite and helpful.

The technician inspected the AC and told me he needed to order a part. He gave me a good estimate. He rescheduled a time and got it working for me. He was great so all around, the experience was good. I would love to renew with AHS when the time comes.

I called American Home Shield, paid them the $100, and got the appointment made for our air conditioner. The air conditioner is a Carrier Infinity, and there's only one game in town that can work on them. So we did end up having to wait a week for the contractor to come out to work on it, which was kind of annoying because it was August and it was hot. But other than that, the whole American Home Shield experience was good. They've been great and very responsive. We recommended them to several people.

The contractor did a good job. Our tenant had to wait a day to let the coils unfreeze, then the contractor came and fixed it for her the next day. The warranty is definitely worth it.

The AC wasn’t heating and so the techs came out. They said that I needed some Freon and a new thermostat. I paid them the 100 bucks and they put in the thermostat. Then they said they had to order the parts for the evaporator. Two days before they were due to come and put the evaporator in, I got a call from American Home Shield's customer service people saying that my out-of-pocket costs would be $1,500, on top of the $100 that I already paid. Also, since it’s an older system, they said that they would only pay $10 a pound for the Freon and I was responsible for the rest of whatever that cost was. I was okay with that.

Quality HVAC came out pretty quick for our AC claim and it was good with their tech.

I love American Home Shield. My recent claim was for my dishwasher that was running, but no water was coming out. A technician came out and said it needed to be replaced. In two days, I got an email. American Home Shield gave me a couple of choices, I picked the dishwasher, and they are going to replace it. I don't have to come out of pocket hundreds of dollars for it.

American Home Shield is very good so far. You just call them for whatever problem you have, and they send somebody who shows up on time. Their contractor repaired my pool cleaner. The repairman who came recently for my garage was very polite. He needs to come back because it needs a new opener.

I had to go around and around on coverage for a few things in the past, but I've had American Home Shield forever. My rate goes up every year, but I don't understand why that happens. But it's all good. I still keep them because I just don't feel like changing. It's better to know the devil you know. The contractor was great. At first, it took them a few days to get out, but I understand because it's summertime and everybody has issues. But once they got here, they came out and pushed the referral through because they didn't have any electricity to the air, so they couldn't look at anything. They pushed it straight through and told me to call and get it done. Then, the electrician came and fixed it, and they came back and fixed it right away.

The toilet was clogged and it was going up into the shower. Plumbing Enterprises snaked it and took care of it. We've used AHS twice now and we have not had any problems.

We just moved in, so we wanted our doors rekeyed. I called American Home Shield and it was pretty easy to get through. I got some text messages from Dan's Pro-Lock. Everything works fine so far. The service took about five minutes.

The water dispenser in the refrigerator door was not working. United Services Appliance Repair came over and the tech said he was just gonna have to unthaw it. He said I would have to take everything out of my freezer, which I told him was not possible. I don't have any coolers. He didn't offer to supply anything to help do it and said he will have to come back with a special thing to unthaw it.

When I didn't realize that my policy renewed on its own, I called AHS to talk to somebody but I couldn't understand them. They were also very rude to the point where I wound up hanging up. But I like the process with AHS because it's amenable. I can go online, hit a button and say what's wrong. It's pretty self-sufficient and easy to work. I just don't like the fact when it's situations like this. The other day, I had a claim because my refrigerator is not working. On something like that, I can get past if it takes a little bit for somebody to get out here and get the right part on there. But when you're in the middle of August and it's 100 degrees, AHS should work a little closer with either the client and/or contractors to find somebody that can get here, ASAP.

The first week, we thought it was the icemaker that was not working because it was melting everything on the freezer and it was not cooling off. The appliance has double doors and on the third day, the food and the other side was warm. I called American Home Shield and the rep was very professional and helpful. The lady sent me the work order and I called the contractor 30 minutes later on the same day.

I'm overall happy with American Home Shield. For the most part, the service has been good. When the drain of the AC was backed up, the tech that came out was great. He was friendly and efficient.

Our recent claim with AHS was for the refrigerator that was not cooling at all, so everything that was in there spoiled. We ended up having to throw them away. Then when the repairman came, he fixed it within minutes and it was good to go. We were very happy. I let one of my daughters know about AHS. I told her she should go ahead and get it. It's really something good to have. However, I know some of the other people that had recommended AHS to me had a smaller deductible than what I did. So AHS should reiterate it to the customer they'll be paying this much but this is the deductible so that they are clearly aware whenever they have to pay a deductible.

My AC unit was trying to turn on but the fan wasn't spinning. I called a private person before AHS's contractor, Cabot Mechanical, got a hold of us. No offense to American Home Shield but sometimes the contractors that are chosen are just trying to get their business up and running. That person said, “Just have them come out, do the work. I believe this is what’s going on.”

The first time I called American Home Shield, I told them that there was something wrong with my refrigerator. They set up an appointment with an appliance person. The appliance person came out and told me, "We don't fix that," and that was the end of that. I called American Home Shield and said, "I paid my $100 and they said that they couldn't fix it." They were all very nice about it. They said, "We'll get this taken care of for you." Then I got a text message saying that B-N-K Plumbing would be coming out to fix the waterline. They came and replaced the line to the refrigerator that cracked and leaked.

I thought there were issues with my oven. The tech did great. He was very professional and communicative. But it turned out that there wasn't anything to be fixed. The service wasn't worth the 100 bucks I paid because there's something wrong with the oven but AHS won't pay to fix the wiring on it.

Our drain was very slow. It stopped but not fully. A guy named Roland came and he was really good. He fixed the issue in about 10 minutes. I only wish American Home Shield can improve on its communication. The follow-up is not very timely sometimes.

We had somebody come out to look at the AC who told us that the compressor on the outside unit was bad. We were having some troubles with it, and we were hearing noises and leaking. With it being 1,000 degrees in Florida here, we decided we would call American Home Shield because we've had them for years and we always trust them. But when the technician came out, he said there was nothing wrong with it. So, I had to take his word for it. But I'm concerned because we had a professional that said otherwise.

The electricians did a nice job. Some of our outlets were hit and miss, and they put on new outlets. Whatever they did, I can now put stuff in there and it works. Everything has been good. Overall, I like American Home Shield a lot and I've referred a bunch of people to them.

Affordable Comfort and Construction sent a guy out for the AC. There was a little hole he repaired and charged it back up. It's now cooler in the house since the repair.

The air conditioner wasn't cooling. American Home Shield website worked great when I submitted my claim. Right after I submitted it, they sent a text saying who the company was, and that they would be contacting me within the next business day. The tech was outstanding. He got here when he said he was going to get here. He diagnosed the problem. He explained everything to me and told me what he was doing and what the problem was. He added some Freon and it's working fine now. We didn't have air conditioning for about five days. So, the repair did help tremendously.

The icemaker was putting water all over the floor. It kept flowing out of it until the container that the ice was in was empty and until it was all over the floor. The guy that came out was good. It took almost a week for the part to come in. The only thing was that AHS did not call me. I ended up calling them first. Some of the claims that I've had with American Home Shield were good but some were not so good. For instance, at one of our houses, the contractor came and cut a hole in the wall to repair something in the shower. But they never came back to fix the hole. That's been about three years and the hole is still there. My husband called a couple times, but they never came to fix it.

There were a couple of times that American Home Shield lined up people to come and they didn't notify me before they showed up and I was not available then. Other than that, they were able to do the work fairly quickly so it has not been a terrible thing. American Home Shield’s service has been good on the whole and they are cost-effective. I moved into this house and it seemed like there was something wrong with all the appliances. I definitely got my money’s worth from my home warranty.

The contractor came out the next day and the tech had to replace the motor on the dryer. The new one came in the next day. However, the AC is still not resolved. The list that the guy gave me said they needed to change my coil. But my coil was replaced two years ago. And it still should be under warranty from American Home Shield. I gotta contact somebody and try to pull up because the people that actually did the work don't service my area anymore. I had some great service on everything except for that dude.

We had a leaky faucet and then one of them was corroded. Everything was pretty great although the techs were supposed to come back and replace another couple of faucets.

Within the last year, when I called for a service, finding a contractor took longer than when I first got it. Before, I could get it within 24 hours. Now, it's three or four days or more. American Home Shield should get more vendors. The first time the contractor came out, they didn't fix the stoppage and they had to come back out again. The person that came out the second time fixed the issue.

We had a stoppage and there was a leak. The flange was put on top of another flange and that caused a whole lot of commotion in my half bath. The toilet, kitchen sink, and washing machine were overflowing. I liked the contractor I was given. They were very efficient and they explained everything before they did it. They let us know what was going on.

The pipes on the water heater were all rusted and it was leaking. The tech came out and he looked at it and determined that it was all rusted on the inside and that's what was causing the leak. He ordered the water heater, and then two weeks later, he came back and replaced it. It's working great. I'm extremely happy with them.

I have two policies with American Home Shield. When something goes wrong, you got to figure out who to call and try to search, but I can just call the home warranty, and they send somebody out. I don't have to worry about whether they're good or not because AHS has already vetted them. Recently, several outlets were out and the electrician fixed everything. He was quick and came on time.

I had an issue with the pressure in my bathroom and kitchen. It ended up being the valve needed to be replaced, and it was leaking as well. So I ended up getting that changed up to code. I'm glad I got that taken care of when I could.

I did a service request for my air conditioning unit. I called the tech that morning and he was able to come out the same day. He was able to fix the unit. I've had American Home Shield for 20 years or more and I had many claims. My service has been nice. Having the home warranty is a big benefit for me because it's only me. I need to not have to pay for all this stuff. With American Home Shield, I don't have to worry about money that I don't have.

I had a water leak in my crawlspace under the house. Somebody was working on my air conditioner and they saw that it was under. I did a claim to American Home Shield online. Their website was nice and pretty straightforward. I was given the name of who was gonna come out and their number. The tech came early, got right to the problem, and he fixed the pipe that was leaking. I just renewed my AHS contract yesterday. They came when I had an issue and handled the problem right away. So, it really was a no-brainer for me.

I like American Home Shield's service. I called for my oven and they were very knowledgeable of what I needed. They gave me a callback. The tech sent for my ovens was really good. My ovens are working again.

The tech came and fixed our issue. Our main drain line was clogged. He showed me how to fix it. But it came back. It's just too clogged. So I put in another claim. They're supposed to be out again today.

I called American Home Shield for my dryer door, and then Sears called and set up the appointment. The tech called, identified himself and he said he'd be here in a matter of 15 minutes. The dryer door kept popping open. The tech tightened something and replaced something. He fixed it. He was very attentive, very friendly and very prompt. I was very pleased with the repair. As a matter of fact, I have another claim in. Two days later, my washer stopped working. I just wish the repair was prompter. It's very hard to be without a washing machine. When I called last week, my appointment’s not until the 24th, which is a week from today. That's quite a few days without a washer. I told AHS about it, and they told me to call Sears and deal with them. I called them but that's the only availability that they have right now. They told me to try doing it online, but I'm not too good with stuff online. So, I'm just gonna have to wait and see what happens.

When a contractor came out for a plumbing issue, the experience was fine. It was the guy that came out for my air that we had a problem with. We did the whole month waiting for American Home Shield to get somebody out to look at it but when the technician came out, he tore some things out of my fuse box where I couldn't get any electricity in some areas but he didn't tell us anything. We were wondering why the hot tub was not working.We had somebody come out and look at it, and he said something was torn up out of there.

With a home warranty, all you have to do is call in and you have somebody else to take care of it. It's easy. When I requested service for our dishwasher, they had to order a part, so the tech came the very next week and he was great.

When I submitted my claim with AHS this time, it was really simple. The first time, there was an issue with the contractor that came out to do the work. But this time, it ran really smoothly. I put it in. It was less than 10 minutes. I got a text from the contractor and everything went just perfectly. The unit would start to run. Then, it would just keep running, and it wouldn't cut off. It wasn't really cooling. It was really slow to cool. The technician came out, checked it out. This unit is upstairs. So, once we got up, I would turn it off, just the one downstairs where it was. He told me how to set both of them, so that they will balance each other out and run. I haven't had a problem since.

My AC unit is in the ceiling. I've had a firm come a few years that I thought I could trust them and they said that that's just the way it is. So, when it gets really hot out and I got the air on, it shuts off and starts leaking. When it got really bad, I decided to try American Home Shield. When I contacted them online, everything was immediate and there was no downtime. Then, I wound up with two guys from Budget A/C and Heating coming out. Those two guys were the best ever and they are the only people I want out ever for my HVAC because of how good they were. They fixed the problem and it turned out that the guy I had before did not flush out the condensation line. That was why the unit was leaking water for years.

One day, I came home, and I went to my master bedroom, and I flipped the light switch. I have the ceiling fan that has two separate switches for the fan, and one for the light. I picked the one for the light and it flickers. I thought my bulbs are probably out 'cause it's been three years. I just went to Home Depot, got some more bulbs, put them in. The fan worked just fine this whole time. I replaced the bulb, and then I flipped the switch again, and it flickered again. I was like, "Okay. I know it's not the bulb 'cause those are literally brand new." I turned it off and on a couple times. Every time I flipped the switch, it would flicker. I did the online thing with AHS, and then they referred me to the electrician.

Every time we call American Home Shield, the contractor comes out in a pretty timely manner. We even had an issue last week with our air conditioner and the contractor came out the very next day, which is something that I love. Because one time, I can’t even call the company, and I waited almost a week with no air in Texas. So I really appreciate American Home Shield. Their service is really quick. The service techs that they send out are always professional.

The AC was leaking water and wasn't functioning properly. It wasn't getting as cold as what I had on the thermostat. The guy from Fick's Mechanical came in and fixed it. This is my first claim and I had to pay more than I was expecting because it didn't cover the product that the guy had to use. That was a little frustrating but in general, AHS seems to be a nice company.

The AC wouldn't come on. We called American Home Shield, the guy came out the next day, and he was able to fix it. I also had a claim for the refrigerator and the company that they used took two weeks to get in touch with me from the initial call. Then it was another two to three weeks for the delivery of the refrigerator. And when they came, the guys wrapped it off and the handle was broken. They said they were bringing it back the next day but that took a lot of me calling American Home Shield, GE, and their company for almost another three weeks to a month to finally get the handle that I had to have installed myself. They also never sent anybody off to hook up the icemaker and I got somebody to do that myself. That company gave me three delivery dates and the guys never came, so I missed work three different times. I didn't like that and I told American Home Shield that they needed to take them off as contractors.

I called American Home Shield when the toilet wasn't flushing. The rep did good. She called me. Also, the contractor's service was outstanding to me.

Our AC unit died twice in a week. The first contractor American Home Shield was going to send out wouldn't come till the 9th. That was not gonna work. This past week was the hottest of the entire summer. Luckily, we got hooked up with a really good guy. The speed of the inspection was perfect. The guy fixed the AC unit but said that the problem could happen again. He came back and fixed the unit again. He told me what to watch out for and what to do. I’m very pleased. I'm very happy that my AC is fixed now. Another claim I had was for my three-year-old washing machine that stopped working last year because of the motherboard. American Home Shield decided it was not worth fixing and replaced it. I got two brand new washing machines from them in recent years.

We had an issue with water getting into our fridge, and the first person that came out was not able to fix it because it was a water issue. We then had a plumber come out and he was able to fix it. He did a great job. He was in and out, clean, and a pleasant gentleman. Submitting the claim is simple other than the constant calling. I had to call because there was a problem with the first person who came to do the service. Because it was a holiday, they were on vacation. The person could not verify the work that was done, but it finally got done after several calls. We've also used American Home Shield before for the HVAC unit, and everything went great.

My husband’s a fireman so he's not home every day or at night. When something breaks and I'm by myself with the kids, it's so reassuring to know that someone will be there for me and help me through it. I can just put in a claim online at any time and then the next day, I would get a call back from either the contractor or from American Home Shield. It's been a lifesaver.

My pump failed in my well and it was 19 years old. I put the claim in electronically on a Friday evening, about five 5 or 6 o'clock, and by 7 o'clock that night, the H2O people called me. We set up an appointment. They came out Monday morning and took care of the whole thing. They replaced the pump and it was done in about six hours.

The AC motor was not working. The tech from Air Rescue came and replaced it. He came next day, but then he had to order some repair parts. Then he came back within two days to get the replacement. It's working now like it was before. There was one more repair through American Home Shield regarding a pool equipment. With that claim, I had two issues. One of the pool pumps was not turning on. The other one was the salt cell not turning on. For the pump, it was just a loose connection. The guy came and fixed it. But for the salt cell, they said they wouldn't cover it under the warranty program. So, I had to pay for it. When I signed up for the home warranty, they said they cover all pool equipment. But when I called them during the time when I noticed it was not working, they said, “No. It’s not covered in the warranty program.”

My refrigerator had a cooling problem. J & A Appliance Repair came and diagnosed it. They ordered and put in the new compressor, the second one, and it failed. They told me they did something but deeming it bad. I got an email from American Home Shield and I called them, and they deemed it bad, so there are two resolutions, either I go for a gift card from Lowe's or buy a new one on my own, send them a receipt and they'll give me a check. I'm online right now looking at refrigerators. Overall, American Home Shield is the best and I highly recommend them. You can't go wrong with them. Everybody is nice and they resolve the problem.

The washing machine was making a really loud noise in the spin cycle. I submitted the claim with American Home Shield online and they provided me the phone number. I called the copntractor and they answered immediately. I had somebody out the next morning, so it was very simple. The bearings and the transmission were going out. The tech addressed it. He said he had to order the part. Then he came out, put the part in, cool. Don't try to call AHS on the phone. It’s more difficult. Also, AHS could lower their deductible cost. It keeps going up every year. Used to be $45. It’s 75 now. Make sure you look at what's covered and what's not before you decide to pick a plan.

\There was a leak in the crawlspace and the rep at American Home Shield that I talked to when I filed the claim was knowledgeable about what we were dealing with. Tom Melton Services came out and they were a great company. There was some confusion with the scheduling but they were able to get somebody out there whenever I needed them. The plumber replaced the valve and the hose from the freshwater tank down to the valve.

We had problems with the air conditioning unit, and when the AC guy came to assess the issue, he was very courteous, informative and did his job very well. He called to let me know he was on his way and stayed in constant communication. He found the issue when he was here. A part had to be replaced and someone came back to put the part on. Everything went smoothly and in a timely manner. We've had other claims previously as well, and we haven't had any issues with any of the techs. Everything has been exceptional, and we're very satisfied.

Updated on 09/06/2021: This is a follow up to my last two review regarding our broken washing machine that is covered under American Home Shield systems and appliances warranty. During the 4th service visit for the washing machine, the same repairman determined that he had installed the wrong motor into our washing machine and that is way is set off the smoke alarm and stop working when my 80 year old mother tried to use it. She informed him that she did not want to hear any thing more as she did not want to have a stroke or heart attack over this 2 month ordeal of a broken washing machine.

UPDATE: 1/11/22

The AC didn't work. I pulled the fuse to keep it from burning up, it just sat there and hummed. The techs replaced the motor. They did it in one day and it was very quick. I was inside so it was very easy for me. AHS's claim process is just fine. Some of their telephone people are a little hard to understand but other than that, they did a good job.

American Home Shield was recommended by my insurance agents. I requested service for my lock and the company was on time. On the other hand, the warranty did not meet expectations on my electric thing. We already got it cleared when we took the policy. Generally, home insurances have been taken care of by the title companies, so we don’t know any details till we get in the problem. Because I'm a first-time customer, I didn't know the procedures and what the agreement is. I called a third-party vendor and got the repair on my electric thing. It costed me almost $300. I thought of claiming the invoice to AHS directly, but they did not allow me that. It was a huge loss for me. I inquired the last time some process how it has to go through, and they said that we needed a prior intimation before they make any adjustments or repairs.

American Home Shield finally got my problem resolved with my sump pump but I went through a lot of issues with getting it done. They didn’t understand the urgency of the matter. My sump pump went out so we were reduced to one bathroom but I couldn't even use that efficiently. We had to not flush or not shower for a week until AHS got somebody to come out and fix it. So, it was tough for my family. The process took so long and when I asked for expedited service, they acted like they didn't know what I was talking about initially. But it is now fixed so, I'm happy about that part of it. The contractor did a good job explaining what was going on with it. I'm not 100% sure about the way they installed it though because I still have a little bit of an issue that I have to go out there and fix. The pump is still working but I have to move it out of the way because it's blocking.

Both workers that conducted services at my residence were very professional. They got straight to work and they finished expeditiously. A home warranty is something that everyone should have for their home. I wouldn't recommend getting a home without it, and I'd definitely recommend American Home Shield. They are very good, time proficient, and accessible. When I request for service, I call the 1-800 number and they ask me the specifics so that I can be directed in the direction I need. When I get to the actual person, I tell them what's wrong and they dispatch the appropriate company.

American Home Shield has a fair claim process. I didn't have to wait when I had a claim for my oven that was not working. The person I spoke with initially was very professional. A gentleman came out and he was very knowledgeable. He repaired the oven and did an excellent job. The oven is working fine now.

There was a line on the AC that was backed up with algae and there was water dripping onto the floor. American Home Shield sent someone who was able to fix the issue for me and let me know how to avoid it in the future, so that's good. I just bought the house and apparently, the previous owners didn't add vinegar and hot water, once a month like they were supposed to, to keep everything flushed out. Overall, it's extremely important to have a home warranty. You just pay the service fee, rather than God knows what crazy expense it could be. I was grateful that I had American Home Shield.

I had a problem with the refrigerator and the microwave, and the tech was very good. He was friendly and what I liked is that when he was taking apart the parts, he explained step by step. Being an engineer, I appreciated that.

The AC was not cooling down. Cote’s Mechanical topped up five pounds of Freon and I paid almost $300 for that. Then after a couple of weeks, the AC stopped working again. It was the fan and no air was coming out. I reopened the ticket with AHS and Cote’s Mechanical came again. There was some issue with the switch and they resolved that.

Having American Home Shield, I have peace of mind knowing that if there's a problem, I can call somebody and get someone out here to fix it. Recently, there was a stoppage so a plumber did a snake thing and unblocked it. Everything seems to be working good.

The air conditioning people came out quickly and the service was good. They had to come back and order a new unit. It took about 2 weeks to be completed and I had to pay out of pocket for a little bit of it. I've had past repairs with AHS and I've been satisfied.

When I had my sump pump done in 2017, the guy came and he just grabbed the pipe and shook the bejesus out of it, then the pump kicked on. He said, “Sometimes the float just gets stuck,” and he left. I realized it was Christmas Eve and I thought, “Okay.” However, my sump pump has gotten increasingly worse and just bangs when it turns on. It has also overflowed twice since then, and it was a mess.

My first experience was great. They were timely that's why I'm happy with it. The garage door opener wasn't working so they replaced a piece in the motor. American Home Shield saved us some money for sure by not having to pay upfront for a motor.

We love the ease and convenience of American Home Shield's service and having an extra warranty on the stuff in the house. It's definitely worth it. I recently had a claim on the fan motor that went out. It went great. The contractor called beforehand, and the tech that they sent out was very professional.

There was stuff coming out of my microwave. GE sent a guy to come and look at it. He said, “Oh, wow. Because this is the old model, so we have to get a lot of parts.” So, he said we need to replace the whole unit because it's too expensive to get the parts. American Home Shield sent us some pictures and the shopping guide to do the shopping. We looked at it, and then, they said we could do our own. So, I have people from Lowe's who are coming in. They came and measured everything. I think everybody should get insurance. American Home Shield has been so helpful.

The air conditioner wasn't working and the initial call with AHS was placed in 2020. They told us that someone from the repair place would be reaching out, but we never heard anything from them. Then, we went into the pandemic and we still hadn't heard anything. So, I started calling them and trying to have them come out later on in 2020. But I could never get anybody to call back and I could never get ahold of anybody.

The air stopped working. It was up to 90 degrees at the house. We called about a Friday and the technician showed up on Tuesday and he knew what he was doing. After the repair, the air got to a reasonable temperature.

I called American Home Shield when our garbage disposal quit working. The contractor did the job real quick and they cleaned everything up. They were very nice people. They looked at the garbage disposal one day and it had to be replaced. Then they came out the next day and did the installation. The garbage disposal is working. As far as American Home Shield, our experience so far has been fine. The only thing would be that they tell us that the contractor should be calling us in about 24 or 48 hours, and we have to give them a call if we haven't heard from them.

American Home Shield is a good plan. I don't mind paying a monthly payment. It does benefit. Recently, the air conditioning part of my unit was not working and there was a part that needed to be replaced. It was a little fan unit within the air conditioner and it took an hour for the technician to fix it the same day. I also had other repairs done thru American Home Shield and they've been awesome. I like the expediency of the process. You call and someone responds within 24 hours and I do appreciate it.

American Home Shield is working for me when I need it. I'm working with the vendors that they have working for them and I'm very satisfied. I recently had the washing machine worked on. It was a main bearing that the tub sits on. The contractor was able to identify the issue, order the part, come back and replace it. It's a rental property that I have up in Arkansas. They were able to take care of it for me and coordinate around my schedule. It worked out very well.

In the middle of the night, the AC stopped running. It was blowing air, but it wasn't cold air. It was 97 degrees that day. AHS dispatched a person out. Turns out the line was clogged, so he cleared it. He reset the water switch and then it was working. But that night, it stopped working again. Then we had the Liberty come back out and they sent out a couple more guys. The line was so clogged and they had to cut through the line to more thoroughly blow it out. Also, they took out the filter, and it's worked perfectly since.

My fridge has been an issue since June when I first had people come out. It doesn't stay cold. Someone would come out and do something, it would be cold for a week. It would stop being cold again, everything in my fridge would defrost, and things started getting warm. I had to call American Home Shield several times. They are bad at reaching out to recap on how things are going after the service person has come out. Because I had to keep reaching out after either the second or third time someone came out. That person said the fridge is unrepairable. So now what? Since June to now, it has been a mess keeping stuff cold and good at my house. That part was frustrating.

All Star Appliance came out for the dishwasher. They put a new board on it. It was A-plus with All Star but the unit is still not cleaning my dishes. I have to call American Home Shield because they would have to call All Star back out.

The control panel went out on the dryer and the contractor ordered the part, put it in and it worked for a second. The tech said it was no good and that the appliance was not able to be fixed. This was around the 15th of May. Every time I got in touch with a representative, they would say they needed to contact. They kept contacting and after a while, she said it couldn’t be fixed. Toward the end of June, they finally said that it couldn’t be fixed and I still went back and forth. They kept saying they have to go to the right department to get everything. That went on for a month. I asked to speak to a manager, a supervisor and the rep said they were all on call so they couldn’t talk.

I love American Home Shield. I had it for 10 years and I left them and I went to a different one and after two years, the contract finished, I came back to American Home Shield. I have four properties with them. We had a spa repair recently and it was fixed in half an hour. The tech was very good. He said, "I'm going to fix it." He came back and rang my bell and said, "We are done and it's working."

American Home Shield has been very helpful. The keyboard stopped working so that it wouldn't take inputs to program the time or temperature. It was determined that AHS would replace it because there were no repair parts available. They then gave me the option of different ones to choose from. I chose a microwave off of their website of available items. It was then scheduled to be put in by Exclusive Enterprises out of Tallahassee, Florida. The only thing that I didn't like about the choices was the appliances in the house were stainless steel exterior, and there was no option for stainless steel. So I chose the one that was closest to it. It was charcoal gray.

My water bill was very, very high, so I contacted City of Austin Water to have somebody come to check for leaks. City of Austin came to check for leaks on the street. We didn't found any. I needed to know then if there were any leaks in my house, so I called American Home Shield. The plumber came and he was very rude. He checked the meter, and it took him three minutes and said there were no leaks. I needed an email confirming that I had a plumber come in and check for leaks, and he said, "Yes. Okay. So, there's no leaks. And I will send you an email with what I did and saying that I'm a licensed plumber and that there's no leaks." Then he left. It was a $75 call. But I didn't get the email from him, so I called him and left a voicemail. 10 days passed and after having to text him and call him, I was about to call American Home Shield to say how unsatisfied I was with the service, he finally texted me a picture of the receipt.

So far, American Home Shield has been great. It's covered everything we've had issues with. We've had the dryer twice, refrigerator, heating, and the water heater. It's been a crazy year, and before that, a couple of years ago, we used it for the dishwasher. On our fridge, it stopped cooling correctly, and the compressor needed to be replaced. Both of repair people that came out were great.