American Home Shield Reviews

Our experience with AHS has been better than when I had it before. They're a lot quicker and they're handling things a lot better than they were. When I first got the house, we waited the entire summer for the ducts to get fixed. We had no air conditioning and it was just miserable. It was nothing but calling in, waiting on hold for two hours, nothing being done. I begged the contractor. I don't think he did what he said he did underneath the house 'cause he didn't bring the proper material. There should've been a follow up because there was a lot of complaints about his company. It took at least a year to get that completed. The reason that it took so long, they finally hired another company, and when the guy went down there, he said nothing was done. But I just had a plumbing service call recently and the plumbing has been very reliable.

Our heating was not coming on at all and All Tech Air figured out the problem and fixed it. They were very efficient and did well.

There was water leaking from our ceiling on the main level and I had water spots all over my ceiling. I called AHS to let them know that and the claims process was pretty easy. But holding on the phone and waiting for someone to get to servicing me was the longest part. I was on hold for over 30 minutes, then I had to keep calling back. Then, they told me who they were sending my request over to and when I should be expecting a call from them. And when the guy from Performance Plumbing came out, he did a great job. He was really knowledgeable in his job and he was polite. So, that was a plus. But a couple of days after he came out, I had to call because the water started leaking again. The tech took care of it and he was really sweet. He did his job and now, there's no leakage. I would also recommend for others to call and get the service with AHS.

I’ve had PJ Appliance come several times here and I wasn't ready in terms of unplugging my refrigerator like I should, but they’ve been working with me and very courteous with me. They keep me well-informed and they’ve done a good job on the on-time appointment and the flexibility. Today, more parts had to be ordered but I’m okay with that. The claim has been open about three weeks but it has been extended out a lot because I wasn't ready to have the repair completed. American Home Shield’s service is very beneficial to me. I have used it several times and it always comes through. I've only had one issue where they didn't cover the item but it was because I did not get it authorized. I went outside the service area.

The tech from Vail was doing the heater check-up and he found that one of the capacitors was not 100%. It was well on its way to becoming bad so he replaced it. Everything was fine with this claim but it was not that great of an experience with the plumbing guy from Taz. If I have any more plumbing issues, I don’t want them. Still, people should get the American Home Shield warranty. My mom owns the travel trailer that she lives in and I don’t know if AHS covers travel trailers, if it's almost permanently set but I told her that she should probably look into getting the warranty. When things happen, it’ll be covered and she will be able to care of it without having to spend a whole lot of money.

There were some exposed wires in my basement that were touching a metal rod and it was causing sparks. The technician GJC Electric came out and he was able to secure the wire that was hanging and separate it so that it no longer touched the sparking spot. There were also some other things I showed him in my recommended home inspections report that he said was not covered, but he dealt with the problem at hand, and I was fine with that. Everything's good. The claims process was okay for the electrical work, but I still have an outstanding claim with American Home Shield.

The door of the microwave came off. I called AHS and they sent somebody out. The tech had to order a part. He was here for an hour or two. Then he came back a week later because I had a meeting the day that he was gonna come back. So we had put it off to the next Saturday. He was very knowledgeable and he had great customer service. I would definitely use AHS again if I had to.

The first time I had a claim was really tough. It took from August to November to get a new washing machine. But when the dishwasher wasn't getting the dishes clean, the rep was very friendly and knowledgeable. He informed me that it wasn't a dishwasher problem so much as like a hard water problem. So he gave me suggestions of what I could do in the meantime while I was waiting to get the water softener fixed. The claim before the dishwasher was pretty awful. But I've spoken with a few people about it and it's been resolved.

We had a couple of issues with the range. The self-cleaning would not work and two of the stovetop ovens wouldn't stay consistent as far as temperature. The gentleman from David Swann and his apprentice ran some checks on it and told us what they determined what was wrong. They were very professional. They knew what they were doing and their troubleshooting was exemplary. The range was almost 12 years old and we were up to almost $800 in the repairs. So, we had a choice between getting the repairs or doing a cash-out. So, we went with the cash-out. It was a little bit less than the repair cost. But with what little money we had to put out, we went and picked a better range unit.

American Home Shield sent Standlee Heating and AC for a preseason check. The tech was friendly. I was gonna have him put in a new thermostat because mine's really old, but he didn't have them. The only problem I have with American Home Shield is getting through to them.

American Home Shield has been great in the times that I had to use it. I'm currently out of state so my wife dealt with AC Rescue when they came out. She told me that it was a great experience. They called when they were supposed to and they showed up when they were supposed to. They came in and gave her the info that she needed to hear. They fixed it and everything was great. American Home Shield was very beneficial for us. It was very easy to file a claim. I went online, logged in, and put in my information. They were able to fix our AC right away.

I had a problem with an outlet in my backyard. GJC Electric was dispatched and they changed the outlet. It was simple. I'm super happy with American Home Shield. This is the third year that I'm with them and it's a super good cost-benefit. They are always there when I need their help. I also like to do appointments through the website. It's really helpful for me.

The techs were pretty professional, except for the first one that came in. That guy didn't know what he was doing. Overall, everything was perfect. But the downside is that I still don't know when the parts are coming in for one of the appliance. They should have a more quicker and streamlined process. I had to jump a lot of hoops and do a lot of follow-ups. But at the very end of the day, I'm satisfied. AHS was very professional and they were more than I expected.

I had a leak claim and it took about five days for the tech to come out. It worked fine. He did great.

Patriot Plumbing came for a leak behind my water heater in the wall. The plumber had to come back twice in the same day. He said that he couldn't get to the water heater because the washer and dryer was in the way. I had to get somebody to move it because he said he couldn't. After that, the plumber fixed the leak.

Everything went great with our recent claim with AHS for our AC. We turned the claim in on a weekend. Monday morning the tech called and he came. I called them before he came out because we got it to come on by doing the reset buttons and flipping the breaker on and off. He serviced the unit and looked at it. He said, "It's not doing it. I can't tell what's wrong with it. But if it's going to happen again, hit the reset button.” He took it all apart, put a little lube where it needed to be and did a few things. He said it's covered for 60 days. They'll come back out if anything happens to it. If it's over 60 days, we'll do another service call. We hadn't had any cold nights since then. He was really nice and courteous. I liked him.

The guy was fine. He came, did his job on the dishwasher and left. Everything after that was great. American Home Shield gave me a check. I went and bought a new one and had it installed. The experience was simple and streamlined.

I had a claim to American Home Shield for a washer-dryer. There's a part that’s on order that has not come in yet. The tech was very nice, very professional, answered all of our questions and seemed to know right away what was wrong. He was extremely helpful. It's just that I thought it's difficult to understand everyone I've called this time. They're from other regions or countries but we got through it.

A friend of mine used to have a home warranty with American Home Shield. I used to have a different company before and he said to try this company. I googled it, looked at the reviews, and I liked the price. Then I had to sign. Recently, the people from So Cal Appliance came and served the refrigerator. They were really professional, helpful, awesome, and on time. I liked the service they provided and they got the problem fixed.

Ace's Garage Door Repair came out for a rental unit that we own. The tenants reported to the property manager that the garage door was malfunctioning. So the property manager notified American Home Shield. They sent out someone from Ace's Garage. He said that about three different lots of parts needed replacing. They’ve worn out and they aren't covered under American Home Shield. I went ahead and paid the bill myself. I understand that it's normal wear and tear. But the thing that annoys me was I was told that there wouldn't be a service charge. American Home Shield sent me a bill for the $75 service fee. The first time I called, I spoke to somebody who said, "Oh, once we sent the technician, we can't waive the fee." I asked to speak to the supervisor. He spoke to the supervisor and brought back a message. The supervisor said the same thing. I said, "Well, I'd like to speak to him myself."

I'm so glad that I got American Home Shield and I have been telling other people that I know and friends of mine that own homes that they would need to get AHS. My wife and I bought a house and the heater wasn't working very well. It kept shutting off and I couldn't understand why. But I thought about not calling AHS because I thought that they would think that we were gonna abuse them because we just got this program. Then about the third day that it was cold, I didn't care what they would think and just called them. The lady that I talked to was really nice.

Overall, I'm really happy with AHS. They've treated me well for almost 21 years. They always respond quickly. I would recommend them to anybody. But I don't like the overseas call centers. The people are nice, but they can't help you. All they could do is take your claim number down and pass it on. I asked to speak to a manager but they refused to get one. Then they came back and said they were in a meeting, which I didn't buy at all. They promised somebody would call me Saturday. But they never did. The tech that came was excellent though. He's an apprentice. His boss finally came out and they got the AC fixed.

The tech did the work as they were supposed to and the faucet is working good. But the check Home Shield is supposed to send for the replacement still hasn't come. Other than that, I've been very pleased with the company overall. We had a refrigerator fail and it needed to be replaced. They sent a sizable check for that and that was very helpful. They've done good service and they do what they promise. It has helped us take care of our home.

My management company calls Home Shield whenever there's a problem and someone gets dispatched. The most interaction I've had is that we had to have a plumber come out four times for the same issue. Every time I talked to them, they would say I have to reschedule it with American Home Shield. That was kind of a pain. Other than that, it's been really good. It's pretty nice having designated subcontractors, like another layer of protection. And it's nice insurance for unexpected things, especially since my property is a fourplex and it seems to get a lot of use from its tenants. Things break quite regularly.

We moved in October 13th of this year. Our garbage disposal was doing pretty fine the first couple of weeks. Just recently, we started to get some blockage in the line. So, every time we would run the garbage disposal or even run water in the sink to clean the sink out and create fresh dishwater ourselves, both sides of the sink would back up. I would think, "Let me run the garbage disposal. It’d possibly just flush itself out." Not only was it not flushing down, but it was flushing into the washing machine line. Thank God, we just got our washing machines installed the day after the plumbers came. So, that was a blessing to us. And it was coming right back up into the sink as well as the pipes underneath began to loosen up. So, we didn't really have control over anything at the sink at that point. So, I contacted Home Shield and right away, they directed our work order to Shields Plumbing themselves.

My AC unit quit working. I went online and submitted the claim on the AHS website. Within three days, a contractor was out to look at it. They fixed it right there. I also had a claim with our water heater and I was satisfied with that.

My heating and air conditioning systems have been working fine. Once we have a problem, it's big money. American Home Shield covers most of the cost. It's peace of mind to have the coverage from them. I have recommended them to a couple of my friends.

CMR Ventures came out and fixed the furnace. It was not putting out any heat and not doing what it should do. I just got out of the hospital and I couldn't be sick. My granddaughter let American Home Shield know about the issue. The contractors were wonderful. Since the repair, the furnace has been keeping the house warm.

When I bought this house, the real estate agent gave me five brochures to look over. I read all of them and American Home Shield sounded better for me than the other ones. I liked the things that I read on there. I started googling some reviews about them and saw some good ones so I decided to go with them. I've called them twice for two separate occasions and I like their process. It was really simple. I did it online then they sent me an email saying they were gonna find a contractor. Right away, the contractor called me that same day and set up an appointment with me. Before he came, I got an email saying he was on his way. It went really well. The person came over and did the job.

I did a claim to American Home Shield on the dryer that was not drying. Everything was good with the service. But I noticed that the copayment for the maintenance visits was from 60 to 75 and now it’s 80 something.

I would recommend American Home Shield highly. I had them come out a year ago and the contractor was nice. He had done well too.

I submitted a claim with AHS because I had two leaky toilets. One was leaking from the tank and one was leaking from underneath. The gentleman I talked with was very helpful, said he got it approved for it to be an expedited work order. But the email wasn't sent to the company, Ambition Plumbing, so they did not know it was supposed to be expedited. They said they called AHS and told them that they needed the email and they didn't get the email. The techs were very professional. They wore a mask and they also covered their shoes with protectors. I was satisfied with AHS. I would recommend them.

American Home Shield had an offer to take a look at my heater to spruce it up for the winter. This was more preventative so there wasn’t anything broken. I asked the technician if the heater is still good and I was told things are fine and that I didn’t need to buy a new one. The technician was informative, professional, easy and told me what they needed to tell me. I had a claim with AHS where something was broken and the technician came out, found the problem, replaced the appliance that day and 20 minutes after, got it up and running. The experience with AHS has been pleasant so far.

The last claim was put in for my heater. It wasn't heating at all. Techs were sent out by Home Shield in less than two days. The repair went well from what I hear. The heater has been working decently. I was very satisfied with what I had.

American Home Shield has been very responsive to any issues I've had, so far. The claims submission went good. I called to submit once maybe but most of the time, I just did it online. I had to have my exterior drain snaked a couple of times and then we had them do setups for the maintenance on my furnace. The service was good. The tech from Absolute Comfort was excellent and very professional. He pointed out that the fan speed was set wrong for the furnace and took care of that. He was very neat and clean and he did a very thorough job.

In the past, I've had my HVAC company work on my AC unit. But they didn't get ahold of me this year, so, I went ahead and took advantage of American Home Shield's offer. Then sent out a guy who was very nice. He did the service very quickly and very professionally. He seemed to be knowledgeable and he was wearing a mask while he was here. All in all, AHS took care of my claim and my experience was good.

The tech came out in October for my refrigerator claim. He said that he was going to have them order some parts. I contacted American Home Shield, and they said that the parts were definitely ordered. The parts supposedly came in November 3rd and I was supposed to be hearing back from the company to come back out. I just haven't heard anything back from them yet. Every time I call, I'm put on hold, and I just don't have time. So, I keep contacting them. Also, when I call American Home Shield, I'm put on hold, and I press 1 to get them to call me back. Then somebody calls me back, but they can’t really speak English. It's very frustrating where I almost gave up. But I previously had AHS before and they are a good company. This might have just been a hiccup to where they chose the wrong contractor.

Everyday Heating and Cooling came to do an overall check-up of my heating system. They contacted me to tell me ahead of time that they were on their way and they arrived very promptly. They checked my thermostat and carbon monoxide levels and an overall check-up. They were here about 15 minutes and left. I did not request that they take precautions due to the pandemic but I was really surprised that they didn't show up wearing masks. Other than that, I was very pleased.

There was a problem with my furnace where the blower had a bearing going out in it. I made a claim with American Home Shield and that went fine. It took about four or five days for service people to come out. They're a good vendor and they did a good job. They had to take the blower back to the shop to put a new bearing in it then they brought it back. The work is not done yet. They are still supposed to put a new igniter in the furnace because it's not working properly. This is my third claim with American Home Shield. I've been with them for about 15 years.

We had an issue with our hot water heater. We called American Home Shield about it and spoke to an agent. We were told to expect the contractors out within 24 to 48 hours. Everything went smoothly with High Priority. What we needed repaired was essential to our needs and it went perfectly.

I got a leaking faucet. I called American Home Shield, they sent somebody out, and they had to order a part. This was around June 16th, and I never heard back from them. So, I called American Home Shield, and I had to call a number of times. Every time I call, they said they’d return a phone call back to me, and they didn't. Every time I call, they call the person that supposedly came out to the house. Then they'd say he gave them some feedback that they could not find a part. I'm getting a runaround. I'm not too happy at all about that. I have not got my issue resolved yet. The plumbers who were here were professional like they usually are when they come to the residence. I'm just having problem with my faucet still leaking, and it's going toward my water bill. I called American Home Shield today, and they still haven't called me back. I got tired of waiting on the phone.

There are a lot of different companies now and I'm a real estate agent in Iowa where American Home Shield originated. But our real estate company isn’t offering American Home Shield anymore and I'm not sure what happened. They were our major provider for a long time. But we have a contract on our house with them and will continue unless there's a problem. So far, there is none. When we have a breakdown, we get a service provider from AHS and they fix the breakdown.

The air conditioner was not cooling the home. Aerify came out and did the service. They overcharged on simple services that I could have done for $8 versus 300 and some dollars. It made me question whether I should have Home Shield as a warranty service rather than just paying out-of-pocket when something goes wrong.

My mom and stepdad are customers of AHS and had a good experience. When their refrigerator went out, it was replaced through American Home Shield. So, they had been on us for a couple of years to go with AHS as well and we finally decided to do it. A couple of months after we became part of American Home Shield, we had an issue to use them. We had an issue with our HVAC unit and it took a little while, but our experience was still good.

The dryer wasn't working right as well as the hood of the stove. The contractor took about two days to take a look at those but he was very knowledgeable. He knew exactly how to diagnose the problems. Whatever needed to be done, he apparently had it on hand and he didn't have to order any parts. Whenever American Home Shield sends contractors out though, most times I have to call them to follow up to make sure that whoever they send out here submits whatever the issues are so that they could get corrected.

We had a visit the other day from an AC guy to look at our insulation around some of the ducts. He got here on time. He was tied up on another job, and so he was about an hour late. But he was very polite, very informative, and very professional. We're happy with American Home Shield. We also had them look at our refrigerator, wall oven, hot water heater, and an air conditioning unit.

I had a dishwasher that was leaking. Elite Home Service looked at it, figured out what part it was, ordered the part, and came the next week and put it in. It was my first time to submit a claim and it was easy.

We were helping Jerry move in when we had a dishwasher claim. The claims process was fairly simple. The only problem was that the technician had to order a motor and a pump and it took a while to get them. It was almost three weeks in total. Other than that, the technician was great.

The bathtub was clogged. My wife and I did everything. We used plungers and two bottles of Drano or Liquid Plumr but nothing worked. So we called American Home Shield, and they assigned Reliable Plumbing. They were here the next day, and they unclogged it within 30 minutes. This was the first time we've called and it was pretty simple. It was a good experience.

We had an issue with the dishwasher. Had we had a manual, we wouldn't have had to call. But we couldn't locate one online or anywhere else. The guy from Sears of Salem was extremely helpful. He checked everything out to make sure that really was the problem and showed us where to get the manual. I've had them out twice now and they were professional, clean, and very good. They knew what they were doing. Overall, I would recommend American Home Shield. It's worth every penny.

Over the years, American Home Shield has saved me quite a bit of money. I tell every single woman or widow that unless they know how to fix plumbing and electricity and all that good stuff, they need to have American Home Shield. It really is important. Their techs always clean up everything and they're all professional. Most of the time now, I submit claims online. It works pretty well especially if it's at night. The customer service may work 24 seven, but it's just as easy for me to grab my tablet and go to the website and log in and put my service request in there. This last claim when I had an electrician come out, I did it about 10 o'clock at night and the next day, I got a confirmation that they had received it and they told me who they had contacted to come out. The electrician replaced an outlet that wasn't working right from wear and tear over 12 years.

American Home Shield is a very reputable company. They're not out to rip anybody off. They're very professional and very honest. Recently, AJ Plumbing Services came out for a stoppage in the kitchen sink. They've come out to my house many times. The guy has been the main contractor. I usually ask if they're available to use them. They're very professional, very good and very thorough. The one before AJ’s wasn't very pleasant. But that was the first time in all the years that I've had American Home Shield that I was not satisfied with their outcome.

I paid the deductible for a client. It was July 10,2020 109* with a newborn baby the clients A/C stopped working. The company was to call to schedule a A/C vendor. The common 30-40 min hold to wait for a rep to answer was met with a "we are working on it" 2 times per day. After 4 days AHS said they do not have a vendor for the area. So it was fixed by an A/C company 2 miles away paid for by the client. ($240)(AHS did not reimburse client either) Los Angeles, Calif. Suburbs have plenty of A/C companies. I have called 2 times per week. Spoken to customer service workers that say "wait 3-4 days you will be refunded". Nov 11, 2020 no refund. Save yourself the disappointment in the lack of service. Before purchasing call for customer service, you will be met with a long wait before the call is taken. It should serve as experience to find a different company.

When I submitted the claim first, I had an annual check-up done on the furnaces. Then I wanted the same company to go and fix them. But it was a pain to get them to select the same company again. The representative was kind of arrogant and said that they have the right to choose who they want. That was the worst part of that experience. I don't know why they don't have a select company dropdown when you make the claim online. That should be fairly easy to make. But the contractor was very professional. We were quite happy with them. Overall, American Home Shield lived up to what they said they would do. But they're a little bit expensive. They can be little heavy to dance with, but overall good.

I have been a customer of American Home Shield for 10 years with multiple properties, and in this time we have had many good experiences, hence the long standing relationship. However, This past week I had an issue with a Water Heater on one of the properties. We have replaced other water heaters with AHS on other properties and have always had a seamless experience, however, this time did not prove to be the same. The technician came to examine the water heater and then presented me with $800 out of pocket fees that AHS would not cover. Not only did AHS not allow for a second opinion they only offered that we either take this technician and pay the $800 replace the water heater or take a cash out of $517, which wouldn't even cover the funds to purchase a new water heater.

I just bought the house and it wasn't cooling. American Home Shield gave me a date on when to expect the company out. But the people that they recommended didn't come out 'cause they said they couldn't fix it. So AHS sent out a second one which was Climate Masters and they provided an excellent service. Overall, it was a good experience.

The AC kept continuing to run non-stop. It wouldn't shut off and wouldn't blow the air. The tech came out and said the circuit board was bad. Submitting the claim through American Home Shield wasn't hard. I just did it online. I got a phone call and set the time that they can come out and look at it. The tech was very nice, wore a mask, introduced himself and explained everything and the step process of what was going on. He had to order some parts, and then had to wait for that to come in, and scheduled an appointment to come back out again and replace it. That got fixed. Now, the Freon was low. So, we added Freon. But apparently, they put the wrong Freon in, so we got to make another appointment to check into that.

American Home Shield sent Chesapeake for an icemaker malfunction. I did the claim on their website, and they sent me the thing as far as the contractor would be contacting me within 24 hours, which they did. The repair did help. It was good to have it back up and operational.

We had two light switches that weren’t working and we had an outlet that we called about, but that was just an issue with the breaker. The tech that AHS sent out didn't look at that but he did a good job with the light switch. Plus, he explained things pretty well, so I was satisfied with him. But at the time, we were trying to get multiple electrical issues resolved and if you try and submit the claim online, there was not any way to indicate that you have multiple issues. So, I ended up calling in. Also, the number that was on my contract was not recognized. But other than that, everything was fine.

The guy that came for the pool was great. I spoke to them one day and they were here the next morning. He was here promptly and knew exactly what he was doing. He showed me how to clean it properly. I already knew but he took the time to go through it again to make sure that I knew. He explained that he installed a pressure gauge and he fixed the water leak really fast.

American Home Shield covers everything. I had clogged drains and the guys from JC Plus Plumbing got it all done. They were great.

A friend of ours has the Home Shield program. She has it on all of her houses and she has nothing but good reviews about it. So we just said, "Well, you know what? Our house is about six years old. It might be time to look into it." We went ahead and did it over the summer. We're doing well with them. We just had our first claim for our stove. The gentleman from Gimino's came out, did a review, ordered the parts, then the parts came in. He was knowledgeable, courteous and professional. We were looking at about a week and a half, and everything was taken care of. We're very pleased with it.

One of the switches in the electrical panel was broken. It died over time. So they totally replaced it. Submitting the claim was super easy. I did it online directly on the website. I was kinda surprised with how simple it was. The contractor was extremely efficient. They were in and out within about 15 to 20 minutes. I have electricity through that part of the house again, so that's nice. It was a very quick turnaround. The fact that the contractors called within 24 hours was nice.

There was a problem with the main electrical fuse box, the south side of the house. That was taken care of by both the A & R and American Home Shield. The last work that's being done is the outside work, laying down the new pipes that go from the street level to the main electrical underground lines to the house. It has taken them two months to get to the finishing job, but it will be all finished over between sometime by the end of this week or early next week.

The technician came and he had a hard time figuring out what was the source of the issue. But he found an alternate solution and got it taken care of. He was knowledgeable. Overall, American Home Shield is easy and pleasant.

The problem I have with American Home Shield is they don't have any contractors here. When I go online to try to get one of the services such as the HVAC annual service or the winter service, they come back and tell me that there's no provider for that. When we first moved in, we had a plumbing issue and it cost $75 for Mr. Rooter to come out but the policy didn't cover the main issue. So I ended up paying $700 for that. But when Mr. Rooter came out for the clog, it was $75 and they were able to get it unclogged. Mr. Rooter was great and I've called them for additional work.

I needed to rekey my locks. I submitted a claim through the website of AHS. The service of the techs that came was excellent. Overall, it's a pretty good experience with AHS.

It's simple to submit claims. I do it over the computer and they set up the contractor. They send the job and somebody will call and schedule the appointment. One time, when we did the hot water tank, I felt that the people they sent took advantage of me. They came out with a standard, which I didn't like and then, they charged me $185 to cut lines off one tank and put the same lines on another one. They did something else and they charged me an extra $485. The lines were $200 and it was ridiculous. It wasn't American Home Shield's fault though. Other than that, it was okay. At another time, I put in a claim on a Saturday and they had the appointment for me on Monday. The guy came out to check the unit for me and everything went fine.

My heating could be turned on but it wasn’t staying on. I sent a service request with AHS then a guy came out. When he was here, I turned the heating on and it started working. But the next day, it stopped working again, so he ended up coming back out. All in all, everything was good and quick.

There was a leak in the copper pipe in our basement under the half bath on the main level. Then in the elbow joint, there was a leak as well, and there were a couple of things that were leaking. We called about it and the guy from RG Plumbing & Rooter came and looked at it. He cut the pipes and just welded a new piece in there. He was great. Now, there's no water on the floor.

AHS has been pretty good. They responded when I needed them and that's a good thing. They recently sent out a tech from Delta T HVAC and he was a little bit late, but he got the work done quickly. I also had a plumbing leak and I ended up having all of my plumbing replaced. All of it wasn't covered, but the amount of money that the insurance company was paying was deducted from my bill to have it replumbed. Aside from that, AHS replaced a faucet for me and had a custom tile. And I will be calling them soon for a spigot faucet replacement.

We got a contractor out here really fast for my dryer and he fixed it the same day. He was very good and professional. We're very pleased with the service.

I just moved in. I had a problem in the shower in the bathroom. For some reason, when you'd turn one knob, it never got really hot. It maybe got lukewarm. I called American Home Shield and they sent someone out from One Flush Plumbing, and they took care of the problem the first time. The tech was here for about 30 minutes, and I had hot water. I was glad. AHS is great. The contractors that have come out have been professional, courteous, and they did their job. If I asked them a question, I got an answer.

This is a new house to me and I wasn't sure how my heating thing worked. When we turned it on, it smelt bad and it made a clicking noise. So, we had the contractor come out and check it. He got right to the job and explained some stuff to me, too, that I didn't know before. So, he was very informative. It was a very good experience with American Home Shield.

I saw American Home Shield on television and I just decided I would try it. At one time, I was kinda hesitant. I was having some problems. But it seemed that that cleared up. The contractors were supposed to come at that time but they didn’t. It took them forever to call. My thing with AHS is they should make an emergency option. In the case of my heat and air, it was just a maintenance service and there wasn’t any hurry so I didn’t call back. AHS contacted Air Plus Services to do a service check for my heat. If I hadn’t heard from them in a couple of days, I was to call them. I didn’t hear from them for almost a week then they suddenly called. A tech came in and checked the thermostat and everything. He did all right.

I called AHS to submit a claim for our dryer. It was easy. I've never had any problem with AHS and calling. They said that their contractor would contact us for scheduling. As soon as I knew it was Beyer, I got their phone number and I called them straight away. Beyer did a great job. We had Beyer two times now, and each time, they've been polite, very professional, quick and accurate on their diagnosis and their repair. The only issue I have with AHS is that some of the call reps may not be up on the latest information. My mother's been having some problems. They told her that Beyer was no longer a contractor of theirs. She came over and talked to the Beyer guy and Beyer was like, “What?” But I've always had a great experience with AHS myself.

American Home Shield has been very responsive. When I'm speaking to a lot of people with accents, I can hardly understand. I don't like that. But they take my problem and they send it on up and I get it resolved. On my most recent claim, Jim Bennett's Plumbing came out. They were very responsive and friendly. They wanted to help me resolve the problem the best they could and they were very well. I would recommend them any time. Everything was really good with AHS.

The service request online was a little bit clunky. I'm 70 years old but I am a very knowledgeable cyber user and I found the process to be a little bit repetitious. I was able to get done what I needed to do. It's just that American Home Shield needs to do some in user acceptance testing to improve the interface with the user. But the contractors and the service techs that came out were very thorough, courteous, and informative. They took great care to keep our home clean and maintain a safe social distance. They wore masks at all times. Recently, Advanced Home & Commercial Services was sent out. They were highly professional and kept us informed on what they were doing throughout the process. They showed up when they were supposed to and they fixed the problem. It was a rare positive experience.

Get American Home Shield. They always answer when I call them. They also say that they're going to call me in 24 hours and they do, and then we set up an appointment. The techs call me when they're leaving where they're at and they're here when they say they will be here. They're excellent. However, I had someone come out about a stove and it was not good. I can't see my sensor. At another time, a tech came out and serviced our air conditioner for the yearly checkup. American Home Shield sent me an email saying that they had it available for $75. I notified them and it was easy. The tech was good too.

American Home Shield was a gift from a friend. I've used it once and the contractor was on time and fixed the problem with the AC capacitor. Everything went the way I anticipated and expected so it was good.

ATR's tech was very nice and knowledgeable. He said everything works fine. He had to take in and out the air filters, which was very helpful. I also had Home Shield send out a tech for the air conditioning. That one was good. He had to put more Freon into the air conditioning, then it turned cold all of a sudden. So, everything we've had with American Home Shield so far has worked out really well. I love them. They do so much for you for almost nothing.

I’m happy I reached out to American Home Shield because I never knew I would need it. The house is now almost 50 years old and things will probably start to go bad. The only thing I don't like to do is wait a lot. Sometimes, it's hard to get people overnight. But I have used AHS two times so, I appreciate it. I had a leak under the toilet into the powder room and the downstairs, and the repair guys changed the elbow pipe. When they came, I told them to put booties on and they did. They were extremely cordial and business people. So, they were professional. The repair guys did their job out here. If I ever need a service again, I would like to get the same people because they were nice.

We had a refrigerator that wasn't cooling down enough and a dishwasher with a soap dispenser lid that wasn't functioning properly. We also had a gas range that was taking too long to heat up. When Montezuma Appliance's tech showed up, he was able to recharge the refrigerant in the fridge. He had to order parts for the dishwasher and the oven which took a week. He called back to say he had the parts and we set up schedule. The part for the dishwasher was defective so we had to reorder that and it took another day or two. When he showed up to replace the parts, things went smoothly. He was personable and took care of our problems to our liking.

I called Home Shield one day and the contractor was out the next. They were there promptly. The tech wore a mask. My husband went down to the basement where the furnace is and he explained what he was doing and how he did it and had it fixed within two hours. We are homebound because of the COVID, so we were a little worried about that. He was very particular. It couldn't have been better. So far, Home Shield been fine. It has been everything we thought it would be.

The repair guy from Brick Street Plumbing came out for a leaky bib coming off the water heater but he could not get the leak to stop. So, he plugged it up with a gauge he had on his truck. He said he screwed something in to plug it up and it stopped the leak. But it’s hokey. He said that the water heater is on its way out. It’ll fail but until it actually does, American Home Shield won’t do anything. I'm not all that happy with the contractors but then, they may be controlled on what AHS tells them. I like the way the scheduling works though.

US Air conditioning of Texas came for the heater that was out. There’s a little bitty part they are gonna bring in which is a safety valve but it's working good. However, the process with American Home Shield is not simple. The line’s always tied up. Sometimes, I'll call and get ahold of them right then but sometimes, it may take six hours. It’s getting ahold of them that's usually the biggest problem. Having to get a company from so far out is also an issue. We had a lot of things that I was pretty upset about. Getting people to do the job is also a problem. They've been short-handed. They had to wait to get everything approved. You got to read all the little signs on what you're covered. What they got is too many bosses but once I got to the top guy, I was able to get it fixed.

We've had the service since March and we've only had to use it this one time. I’m the type that’s very impatient and it would be great if American Home Shield could speed up their process a little. My wife did some research online, and it seems that they have the better service. If that's the case, then I'd hate to see the services on the other competitors.

The freezer stopped cooling and then everything started melting. All the meat started to go bad. The refrigerator was working a little bit and then after two days, the refrigerator also stopped working. We had a technician come here and inspect the refrigerator. He was on time. He explained to me everything. He said that the motherboard was bad and the compressor went out. He didn't think that it was fixable. He was very honest. But now we're waiting on the refrigerator and we haven't got that voucher yet. We don't have any refrigerator in the house and it has been one week now. Overall, American Home Shield has been good. If something breaks, I call them and make a claim. But sometimes, it takes a few days for a technician to arrive. AHS assigns a technician and the technician gives us dates that are so far out.

I had a furnace repair and submitting the claim with AHS was easy and fine.

I called in a service request for the ice maker of my refrigerator. I was on hold for a pretty long time but it was okay. Sears came out and they were wonderful. American Home Shield has an easy and really quick process.

Everything went smoothly with Suffolk Appliance Parts. Fridge parts were not functioning and got replaced. The Dishwasher parts not functioning as well and got replaced. The claims process was great and it went smoothly. It worked. American Home Shield got my request and I got a response. Depends on their situation, American Home Shield could be worth it. For us, it was a great deal.

There’s a leak in my filter that’s still happening. Knock Out Pools already attempted to fix it, but it’s not complete. I called Knock Out Pools, and they said I had to go back through American Home Shield. I did that and I'm assuming they will send someone out. So far, if the company will fulfill their duties, it’ll be fine. It's easy to submit a claim online and the problem is more of the contractors they use than the company themselves.

I've had a good experience with AHS. The tech that came out recently was courteous and knowledgeable. He didn't know all the answers, but he found those for me.

I just had someone come out. My air conditioning wasn't working properly, and they came out and just said, “I'm not an electrician. You need an electrician and I'll let them know.” I never got a call back. I didn't get any follow-up help. But for my most recent issue, Ukon Appliance Repair came and they fixed a couple of things at once really well. They were a good one. I've been with American Home Shield for five years. For me, I haven't had any major situation, which I think for people that have that, it's probably the best. I'm paying a lot of money where I haven't had any problems. So, I had questions whether I have used it, needed it, and I've had to call customer service several times for issues. It takes forever, usually, to get through to somebody at American Home Shield, and then I've had to just save someone’s email because it really takes a very long time to get through to someone and then to often get something resolved.

Our furnace was not turning on. We scheduled the tech to come out. We scheduled it in the morning, and they contacted us within like an hour or two. Then they had somebody out that afternoon. They didn't have to do any repair. The furnace system eventually turned on by itself. But the tech reviewed a couple different areas and kind of cleaned it up a little bit.

Everything is very easy. American Home Shield is a good company. I just renewed so I'll continue to use them.

Merrill Building came out in reference to a filling, which was cut by the plumber that came out to fix a leak in between my second and first floor. I called the claim in to American Home Shield. The process was moderately difficult. The guy from Merrill Building came in, looked at the issue and assessed what I had. He talked to me about it. He was very professional, and it was a good experience. He did a good job in a timely manner. He left the premise and cleaned up very well, and was very cordial.

We had American Home Shield then a company came along and told us all this fantastic coverage they had and how they would give us a special deal. They said everything was covered and that we didn't have to worry about anything. But that was not what they projected so we went back to American Home Shield. So far, things are going well. A good technician came out and repaired the ice maker on our refrigerator so that was good. He was very prompt and curious. He knew exactly what he was doing. The only problem was I asked that they email me about what they did but they never did that.

The price to make a service call which is $108 is kinda high. Recently, AJ Plumbing came to my house and they didn't know what was wrong with the toilet. My daughter told them and they fixed the problem. The tank was leaking but somebody took out something and it was working. But water is leaking still. The person who installed the hot water tank didn’t install it good. I replaced the tank because they said that they wouldn't do anything about it because I'm a new customer.

I'm turning my house into a rental property and I wanted the peace of mind that I had before. When I had American Home Shield before, I didn't worry about anything breaking or needing to be repaired. I wasn't expecting to use it this time around either, but I had to. The guy from Hollywood-Crawford who came for my electrical issue was really professional and quick. It was great, it was a lot easier, and it wasn't nearly as stressful as I thought it was going to be.

The water heater wasn't heating and the water wasn't staying hot. The water heater was beginning to leaking too. I called Home Shield and the claims process was phenomenal. This was the first time I ever did something. Dempsey Oil came out in a week and the job was done in two weeks. The water heater is working fine now.

We had a service check on our heating and everything was good. It was simple and easy to request the service online.

I had two very nice guys from Moreno Plumbing come to my place for a mainline plumbing blockage. This has been the third time they have been out and every time, I've been very satisfied with them. I had a $100 copay on this contract though and I may have gotten the job done for less than that. Still, I've had two other plumbing calls and in the first year I had my AHS warranty, I had to have a water heater replaced. The techs came out and did that. They didn't argue and things got done quickly. Everybody was cheerful about it. I'm very pleased with my warranty.

American Home Shield does a fine job. They respond quickly, and it's easy to put in a request. We had a checkup done for the furnace and everything was operating properly. It went good.

We had a leak coming from the blower unit of the heat pump and it was leaking all over the basement floor. Come to find out there was a problem with the way the drain was draining. It was plugged by some corrosion that had clogged the drain hole. Johnston's Heating and Cooling came out and they did a great job. We're happy with American Home Shield but there's always room for improvement.

I’m away from my house a lot and if find out something is wrong, I can just call American Home Shield over the phone, tell them the situation and give them my number. They’ll look it up and they’ll get back with me and make it work for me. They stand by their word. If it can be fixed, they will make sure it’s done. I didn't have a good experience with some of the people that they deal with though. They do lousy job. For instance, they came out when I had a problem with my dryer. On something that they said they’ll look at, the guy said, “It’s just a little noise. It’d be all right.”

I’ve had American Home Shield since ‘93 or ‘94 and I’ve never had a problem with them. My last claim was for heating. The people came out and said there were no issues with it except the carbon monoxide. But it was an old system, so eventually, it would go up. I have this warranty and they would either fix or replace it. The general maintenance is good ‘cause I get yearly checks on it.

It was difficult to get through to American Home Shield but everything went well with the dishwasher issue. Dealing with the contractors has been good so far although I would like AHS to cover more things.

The hot water heater wouldn’t work and I submitted the claim to American Home Shield through the internet. That was the only way I knew how to do it. But I would much rather have a human being I can talk to. I called in and went through the whole mess of pressing this one and that one, which was very unacceptable in my opinion. I didn’t ever get to a person. I was sent an email that said Pruitt was my person and that they would contact me. Pruitt was good and contacted me right away. Their service was fantastic. But my experience with American Home Shield was extremely aggravating because I would answer the question and the machine would ask me the question again. Then the same thing would happen. I had somebody else before I had AHS and I talked to real people. That was always very successful and very short. I didn't have to stay on the phone for a very long time.

I had an issue with my pump leaking. I called American Home Shield on the phone and it was little difficult because there was a long wait. Then I got an email and a text about the assigned contractor. Upland Pool did a great job. The tech was knowledgeable. But I put in a complaint about the electrical people. They were terrible.

The washing machine was getting stuck on all the cycles and not cycling all the way through. It would just stop at a point and keep sitting until I would realize that it wasn't running. I told American Home Shield when I called what was wrong with it. Affordable Appliance Repair came and looked at it. They said it was a problem with the keyboard and they ordered one. They came back in and installed it and it was working. The other day, it did it again on just one of the cycles. But I hadn't called in because I wasn't sure if that was just like a glitch. But all the other cycles were fine. They were polite, nice, on time, and they worked with us. I could not complain at all.

The plumbing for my washer and dryer flooded out my garage. It was bad. Morgan Plumbing came out and fixed it. They did a good job.

Everyone I've worked with so far has been professional. The contractor came in promptly to fix the heater, and it went well. However, it only worked for a few hours, and then it malfunctioned again. The issue was just a fuse, but it didn't work. I put in a request of service for them to come back again yesterday. I wanted to give them time, hoping that it was fixed again. We got the automatic text message mentioning that someone would be calling up today, but we haven't heard back yet.

I called in a claim for my pool filter. It was very nice and easy. American Home Shield was very professional. They were very accommodative in terms of answering the service. The customer handling representative was very helpful. She was understanding and listening. She helped me schedule the technician with J&M Pool. Then the J&M technician came and he said it was a regular wear and tear. They replaced the whole thing, which was very, very pleasing. That interaction was very pleasing for me. The tech was also very nice and very professional. J&M knew what they have to do. They did the job in very short time and perfectly.

My air conditioner went out. The techs were always professional when they come. However, Home Shield did not replace my system. As they have advertised, "We will either fix or replace." But I had to do it myself. I have to do the cost of it. People need to make sure that they check their policy and understand that replace is not replace what is broken. They will replace a part. My air conditioner was 1985, and you can't find those parts now. Other than that, AHS has been good when I call a person to come out. It's only the second time that I had an issue, but the other issue was with a technician and I know it was a racial thing. I called AHS back, then they sent somebody else. I'm just very disappointed this last time.

We had some electrical outlets that weren't working. It turned out to be GFCI that needed to be replaced. It was old and worn and that fixed the problem. The tech was quick to troubleshoot and it was a quick repair. It was very pleasant and professional too.

I called Home Shield because something was not kicking in in my HVAC unit. Express Comfort Heating and Air came to fix it and the tech was great. He was in a tight space that he had to fix something and he did it. And he was knowledgeable and courteous. He cleaned up after himself and my HVAC is working perfectly.

The dishwasher had gone bad for us on the weekend of the 4th of July, so I called AHS. It was a two-hour wait on the telephone, so I wasn't pleased with that at all. I don't understand the long waits on the telephone. It wouldn't be difficult to hire more people. And there was no direct way of calling anybody over there. You have to get in to the waiting queue. Then, they sent a serviceman out that came out in a few days, which wasn't a problem. He ordered some parts which were on backorder and that took a few weeks to come in. When they finally came in, he came back and installed the parts. Then, it worked a little bit after the he came out and repaired it. Then on Labor Day weekend, it broke again. He came back out and determined that it would have to be replaced.

The World Class people were fantastic and everything's working great. I submitted a claim and it was fast. The tech came in 24 hours. However, the first company that came out for my air conditioner was not good, so I requested a second opinion. The second opinion was excellent and they completed the work. We've been clients for over five years. We have had three properties with American Home Shield, but right now we only have two.

The dryer wasn't working. I called in and I spoke with a gentleman and he helped me. The Sears guy came out twice. Whatever the issue was, it wasn't fixed. Actually, it was the same contractor that came before so we had already a rapport. My experience with Home Shield has been excellent and it's the company to go with. It's easy for me to get someone out there. They're always professional and they're true to their word.

When I first submitted the claim to American Home Shield, the garage wasn't closing all the way. They sent out Twilight Electrical. When they came the first time, the tech said that he had another one that was kinda similar to what ours was doing. So, he reconfigured the codes and then it closed. Later that night, we went and bought groceries. We came in through the garage, opened the garage door open and unloaded our groceries. When I went to close it, it went down halfway, then went back up. Then it went down back halfway, then it went back up. Then the red light was coming on the garage door opener again.

AHS reps are usually helpful but getting someone on the phone has proven to be difficult. Last week, I had to call them and I called after waiting for 25 minutes or so on hold. Then, recently, two providers came out for the dishwasher and neither one of them fixed anything and they both had to order parts. It was weird that two people came out for the same issue about two weeks apart. Otherwise, everything else has been fine. The contractors bring parts with them and fix issues on the spot. I've had others that have come out on multiple occasions. Also, submitting claims is easy now that we do it online, although a lot of times the providers are the ones that will tell us they can't make it out for two weeks.

I'm happy with my service from American Home Shield. I use it occasionally but it always really helped out. It costs $75 for a service person to come and look at a claim. That was simple. Maybe I could have got it done for less. But sometimes, the problem is something that could have been $500, $600 to fix. The service people fixed the problem and right there, it covers a whole year of services. That's where having the home warranty is beneficial. It's like any insurance. Sometimes there is something little that may not have been as worth it but if it's something bigger and you're like, "Phew. That worked out." I put in a request to American Home Shield for something in my mom's house and E & A Mechanical was assigned to do the service. My son followed that up. I texted him yesterday to see if everything was taken care of and he said the problem was fixed. My experience was great.

American Home Shield did exactly what we thought they'd do when we purchased the monthly subscription. When we had a compressor go out on one of the units, we got online and requested to have someone service the issues with our downstairs unit. It was a very simple experience. They contacted us immediately and said that they contacted Texaire and that they'd come out. Texaire Heating & Air Conditioning came out on the date and the time that American Home Shield said they would and they were very professional.

Our AC unit has been down for 3 weeks, waiting on AHS to send a compressor to the local service provider (who rarely answers the phone). No signs of this being resolved yet. TERRIBLE experience! This is the last time I have a contract with this company.

I bought a home a little over a year ago and the seller had coverage, which is how they do on appliances when you purchase a home. I used American Home Shield before I even moved in and they did some service on the air conditioner. They were Johnny-on-the-spot and took care of that. My sons checked on the furnace as well. After nine months, when I fully moved in, my contract was expiring, I renewed it on the basis that they had taken care of the problems prior. I had a new policy started and when I called them, they came right out. I've been very satisfied and tempted to keep the policy going in the future.

There was a problem with the garbage disposal. The AHS rep on the phone answered all of the questions and everything was handled in a professional manner. Murray’s Plumbing and Heating came when they said they would and called ahead of time to say they were on their way. They were very thorough, fast, and professional.

American Home Shield is wonderful. We've had to use it for a plumbing issue and the process was very easy. The guy was very polite and professional and I didn't have any problems making the appointment. Patriot Plumbing came out and they were very nice also. I liked the way they work because they send you a text saying they'll be there within a certain time. On the day before, they'll send you a four-hour limit but they'll call you 15 minutes before they're due to be at your house.

I filed a claim with AHS for my garage door opener. It was a long wait - just the whole process of talking to somebody and being put on hold, and then on hold, but it was okay. The tech that came out was really good. He was very nice, kind and professional. He had to order a part. When he got the part, it started doing the same thing again. So then he put a new wire on it. So far, it seems to be working.

I spoke to somebody that didn't speak English and they sent the wrong people out here. It was supposed to be the hood to the stove but they put on there the vent to outside. They had to send somebody else out. The ones that fixed the appliance were okay. However, when American Home Shield needs something, they get me somebody that speaks my language but when I do a claim, I have to go through somebody that doesn't speak English. I would like to be able to speak to the people that I'm talking to. I would like people to listen to me.

I feel like every time somebody comes out, they're saying they can't fix the thing. We had an issue with the sink and the contractor said that the way the pipes were lined, they couldn't fix it so that was a waste. I also had a pipe that was leaking and so my wall was turning colors. The guy said he couldn't fix that. It needed to be caulked. One time, I submitted a claim and the contractor came out and he was not able to do anything. I needed to order a part. When I did that, then I had to submit a request for the contractor to come out and do the same thing. When I called, I just said that the guy wasn't able to do anything. What I found interesting was the guy that came out the initial time didn't leave any notes for AHS.

The company came for the dryer and the washing machine, and they did the job. They’re very professional and I was very satisfied. I recommend that others use American Home Shield.

I reached out to American Home Shield for a repair on my central heat. This is my third claim that I've put in since I've had it in all three different appliances, and each one was fine. I called it in. Within a day, I've gotten a response from the person that's gonna do the repair. Most of the time, they've been out within a day after they get the claim. The gentleman came out and he was great. American Home Shield has done what I needed it to do. The co-pays went up a little bit from when I first signed up for it, and I'm not sure why, but my premium went from 39.99 to 43.90. It went up $5 for some reason. But otherwise, overall, it's taking care of what I needed and saved me a lot of money.

I had a problem with the AC and American Home Shield sent a company over. The company said that I had to do some major fixes, like the coil. It was a $2,000 repair which American Home Shield said that they would pay about 1,100, and it would be $900 out of my pocket. I wanted to get a second opinion, so I called another company and it was $200 to charge the Freon. That was the only thing and it's been about two months with no additional issues.

I talked to a lady when I requested for service and she said that the contractor would get in touch with me and it ain't already a day, somebody called us and set up an appointment. Circle S Electric came out. They worked on a light up in the ceiling in the kitchen. I was having problems with it. Apparently, I wasn't really screwing the bulb in too tight. The guy fixed it. He told us what was wrong and he knew his job. Every experience I've had with AHS has been wonderful. Me and my wife appreciate them.

I had an issue with the pressure reduction valve. The technician changed it out. He was quick and thorough. When I submitted the claim to American Home Shield, I contacted Prime Plumbing and they were able to schedule me the same day. As far as American Home Shield, there was like an error on my address that I'm trying to get fixed. I feel like the online portal could allow customers to be more detailed, instead of having those categories that are kind of preset. Within those categories, there are various things that can go wrong or like that are associated with it. The same thing goes with when you call in to do it. I'm assuming that they use the same form. But other than that, everything has been pretty good.

We have the heating and air serviced every year and everything checks. A dry run is done and it is working great. It's nice and warm. One cold night, we turn it on, and it doesn't work. It's hard to find somebody to work on the oil furnace now. Everybody has heat pumps here in North Carolina. I called American Home Shield to make a claim and getting a rep was easy. With the COVID, everybody has a longer hold time. But once you get them on the line, they're very friendly and helpful. I'm happy with it. Mandolin HVAC & Construction was assigned to my claim. AHS usually calls or emails the contractor and sometimes they call if it's a pressing situation then a contractor contacts us. They always have 24 to 48 hours to get in touch with the customer unless it's a real emergency.

I couldn't open the garage door. I got on my computer and made an appointment. Cactus Garage Doors gave me a call the next day and said they would be there the day that they came. They found that what was wrong. The garage door started to work a little bit and the tech said the weight of it was wrong. It needed to be handled. They replaced some parts of the garage door that were not covered and I ended up paying them $200 for that. They fixed what they felt they needed to do and everything is working fine. My garage door is going up much smoother right now and I'm sure it's going to help the wear and tear of the motor on it in the future. I always recommend American Home Shield.

The PG&E guy came out and said that my heater was obsolete. I told him that if it was, he should shut it off and he did. Then, I called American Home Shield and they sent out the first guy. He checked it and I explained to him about PG&E. I said there was something wrong with the heater and he went up there and checked it. He said that somebody would get in touch with me. I asked if he was sure and he said that the heater works. I told him to turn it off. He didn't do much.

The services with American Home Shield were very good. The service tech who came for the washing machine was extremely professional, very efficient, courteous and knowledgeable about the services he was providing. He contacted me about 15 minutes prior to arrival and was here on time. It was a very positive encounter.

I had a checkup of the heater for the winter. Everything went good once the tech got here. He cleaned the condenser and checked the filter, the power and the fan. He also suggested that I get some pre-summer checklist for the air conditioning before it gets hot.

When American Home Shield hands the job off to one of their contractors, there is very low we can do about the performance. That’s something that’s on the company. The way in which the program is set up, I make a call and it sets a claim. The people on the other end follow through. They connect me with the contractor, and we go from there. When I had a problem, I had to go back to American Home Shield because the company that had been recommended wasn’t able to get the problem fixed. The claims process is straightforward and I don't have an issue about it, but I have an issue about the performance.

I originally started the claim online, but I had some questions. So, I called customer service. The representative just submitted the claim for me. But it was very quick and easy. The dryer stopped working, and Appliance Protection addressed it great. This was much better than when I had to get my AC fixed. This was quick. I put in the claim one night, they came out a day later. And then two days later, they had the part and completed it. I recommended Home Shield to my mom and she got it too.

The process with American Home Shield is really easy. You sign up online, write down what's broken, you pay the 75 bucks, and a guy comes out to fix the problem. I've been satisfied and that's why we extended our policy with them. We just re-enrolled because we've only had good experiences. I used them when my front loader washing machine was saying that the door wasn't latching. I got on YouTube and I also googled some stuff and it showed me how to do a self-diagnostic on it. American Home Shield sent out Appliance Wizard. The guy from there showed up right when he said he would and I let him know what the code was and everything. He had the replacement on hand and he was here for 15 minutes. This guy had been here before. The last time was for our dryer. I have been satisfied every time.

Our water heater was out and I called in to American Home Shield. A company came out and the first day they were coming, they said they were trying to call me. They said they couldn't get me but I stayed and waited on them the whole day. They came back out the next day and took care of everything. The techs AHS has sent have been very professional. When they come out, they have little show covers on and don't make a mess at all. Things go smoothly. I highly recommend AHS. A lot of folks said they have been having problems with them. But so far, I’ve never had a problem.

The burners on my cooktop weren’t functioning. American Home Shield sent Appliance Smart and they did a diagnostic. They gave AHS a report. We had to buy another one. Putting the claim to American Home Shield wasn’t difficult and everything went well with Appliance Smart. My problem now is just to get the refund of the check. It’s been almost two months. I'm calling every day for this check.

I went online to order service for the heater and A-US Air Conditioning of Texas came the next day. They changed the panel board and were professional. They didn't make any mess. The unit is fine. I would recommend AHS.

We have a rental property that had a problem with the heating element. TruTech Heating and Cooling came right out. The tenant just needed the flue lit. The gas furnace needed to be restarted and the company repaired it. It was a seamless process because the tenant hasn't complained about that. Then there was a contractor who came out for our dishwasher. They were supposed to come back on November 3rd and we haven't heard back from them.

I like that I don't have to worry about getting somebody to come out. I just go online, submit the claim, and then I get the text what company got picked, and then they call me to schedule. The appointments are almost the next day. And they just come and fix whatever I need to be fixed. When my garbage disposal wasn’t turning on, the tech was able to fix the issue, and then it was a bit loose, and he was able to tighten it up. He was good and very professional. He did a really good job.

I had a claim for two leaky faucets that wouldn’t drain really well, the drain stopper that wouldn't work with one of those two faucets, and two faucets that had no hot water. I submitted it online on Friday, and they were able to get someone out on Monday. I wasn't home at the time but my wife was home with the baby. The technician came and she was trying to explain the situation. He was rude and just overall not friendly. Also, they “fixed” the problem but our tub is still leaking. I reached out to them and they were supposed to give me a call back. We weren't happy with the situation. We're about to look into a different home warranty company because of the experience that we had.

American Home Shield is dependable and they are A-1. Their claims process is convenient ‘cause I can do it while I'm at work. Coming to the door, the repair guy was full of smiles. He was very professional and with a lot of courtesy. He was patient with me. He listened and allowed me to explain even what seemed to be a little difficult for me to explain. He then looked at the drain to my bathroom sinks as well as my plumbing issue on one of the toilets, and he was in and out.

Two of the sockets weren't working and the contractor said I gotta open up the wall for them to check it. I was concerned about having to pay to get the wall fixed if I get it opened. I can't open a wall and not know that the tech's gonna be able to fix the sockets but he said he couldn't go to the wall unless they approve it. He wasn't able to help me out.

The last time Sears came out, they fixed the dryer. But it stopped again and they came back out to do it again. I ended up having to call AHS for this because I couldn't get the follow up appointment to go through online. The lady that set the appointment up for me told me that they would be coming the next day, and that the tech would call before he showed up. When he came, he said something was wrong with the drum. So he fixed the drum. It's been working well since. So far, American Home Shield is amazing. I like that they're timely and I don't ever have a long wait. I’m satisfied.

I have a claim for my washer and it's been almost a month now that I'm still waiting for the part. It's very inconvenient because rather than just doing laundry in my own house, I have to go out of my way and go to the laundromat, expose myself more to other people, there's a pandemic, and it's causing me more money. At this point, I might as well just save up for a whole new washer. The contractor ordered the part, and if anything, I'd just follow up, and maybe AHS would just find a different contractor. But then with my recent claim, the individual from Coulter Repair who came out was amazing.

The guy from Bennett’s Locksmith came and he did the job of changing the locks on a decent time. He was good.

You can contact Home Shield by computers or telephone. I normally do telephone. But of course, when you do that, you have to wait a bit longer. They say because of COVID virus, things are going slower. They have more and more calls. But everyone says that when you call in something. It’s going to take a little longer to get to you. But the scheduling was fine. The tech was here at the time. He called before he came. And whatever he had to do to the furnace, he did that. Also, he was cordial.

There was a knob on the tub that wasn't turning all the way off. The contractor knew what the issue was, and it was something quick, simple, and easy. He was very polite, respectful and professional. I felt comfortable with him, being in my home, with the way he presented himself. He was very nice. American Home Shield, for the most part, is pretty good.

The furnace wasn't turning on. I did the thing online with American Home Shield. The website was pretty simple and I was happy with it. Then, I got a call from Efficiency Experts telling me that they would send someone out. We set up a meeting for the next day. They came in and checked the furnace. They tested for carbon monoxide leaks too. It turns out that a gas switch was turned off. They turned that switch on and got the furnace working. They also gave me a quote on an AC system.

The garbage disposal was leaking and we had it replaced. The contractor had the part. The garbage disposal would have cost me more than what I paid to have Home Shield. I've saved a lot of money and it's easy to request for service. If the issue is something that can wait, I just go on the internet. Then If it's something that can't wait, I wanna talk to somebody quickly.

The fixture inside our closet was not working and I thought the two that were attached outside of the house were not working as well. I submitted a form online and it was simple. I had used American Home Shield for other things as well, and there were a couple of times I couldn't find the right category on the form, so I had to choose “Other”. This particular one is self explanatory. Within 24 hours, the guy from MC Electric contacted me and figured out a time that worked for both of us. He came out to check the fixtures and he was good. He took care of the issue, explained what he was doing, and left. He told me what he could and could not do within the policy and if I wanted to follow up, he gave me some options. He was very professional.

We submitted a claim with AHS for the igniter on the stove. A guy came out and then he said he was going to order the part. Then it took quite a while before the parts came in, it was almost a month. Then the original guy didn’t come back. There was another guy who did the repair. But when we had an issue with the air conditioner, the tech came and fixed it right away.

We had just moved into our home. The air conditioner there is 17 years old and no company would touch it. Home Shield was recommended by a friend of mine and I signed up for the service. We got the home warranty because I wanna make sure that the air conditioner was good for the winter. We called and they sent out Total Air Care. They showed up right on time, checked out the system, and did a great job. Home Shield is a good company and so far, it has worked out.

Our experience with AHS has been good. Submitting a claim through them has been easy.

The technician did a good job on my microwave claim. He was courteous. He came prepared and did what he was supposed to. He didn't come one day and then tell me that he had to come back. He took care of it all in one day. He seemed very knowledgeable about his job and very trustworthy. He respected our home and made sure he had on a mask. We wore masks too to protect ourselves and protect him.

Our plumbing was backing up. JR Plumbing came out, wound up snaking it, and gotten everything fixed. They were super nice, super friendly, and did a really good job. Everything went well.

I was very happy with my claim with American Home Shield. They got the part ordered. I knew the part needed to be ordered because of the little code that came up on the dryer. It took them a few days, they got it in, they brought it out, and put it in. Everything was handled fine.

I did an application on my phone to request AHS for a service on my AC unit. The process worked great and the techs were quick in service. I had to do a lot of work to try to figure out what was wrong with the system but they got it figured out here. They also had on facemasks while they were here.

I usually don't use American Home Shield, but in a matter of a couple of weeks, I had to use it twice. The contractors were very helpful, efficient and pleasant and they explained things to me, 'cause I have to know everything. I was very pleased. When I called the first time for the plumber, that was okay. When I called on November 2nd for my microwave, the technician came out and then they had to order the parts.

I purchased a house and got American Home Shield for it. Working with them has been very convenient and easy. I made a claim through the internet when my refrigerator was leaking and the process was very easy. My Appliance Repair was supposed to call me within the day. After which, a guy from there came out within a couple of days and fixed the refrigerator. Since the repair, the refrigerator has been working well.

The refrigerator started to click and I kind of knew that wasn't right because it hadn't done that before. It also just stopped cooling but the icemaker was still working. Then after a while, the temperature didn't work at all on either the freezer side or the refrigerator side. I set up a claim through the automated system of AHS and I told them that I needed a repair for the refrigerator. But I had inadvertently put down the wrong make of my refrigerator. I put down Whirlpool and I contacted them back and said it was actually a Frigidaire. They were awesome with switching that out. With COVID, things kind of got delayed and that was not any of their fault, but I had to call them back and say that I needed someone a little bit sooner than two weeks because I needed a refrigerator.

I had a plumber from USA Plumbing come out and he fixed something which in 30 days broke. AHS sent somebody else to fix it. They were going to fix my shower. They transferred it to somebody else, and then they sent it to somebody else. I was gonna call and complain because somebody has not finished the job and it's still pending. The claims experience was fine, except for when trying to call in to get a status was the hardest. Then the quality of the contractors has been pretty bad. I've had to go through like five contractors to get one job done. Being a part of American Home Shield is difficult. I wish it's easier follow-up when I need to get ahold of a contractor.

American Home Shield did good. When I had an issue with my washer, I called them and told them what was going on, and they sent somebody out in 3 or 4 days. The guy was good and fixed the washer then.

It was the first time I ever had to use the service with American Home Shield. It was good. They informed on what needed to be done. My girlfriend and I submitted the claim online and then, the contractor called us. We thought we would have to wait very long but they were out within the day. The furnace was leaking water but it wasn't nothing major. A pipe came loose and the guy was there for 30 minutes. He fixed the problems that we had. It was a great overall experience with AHS. It was very easy and headache-free.

I wanted to winterize the furnace and when I received a text stating that it was only $75 with American Home Shield, I called them. Putting in a claim was easy, then they told me on the phone who'd be coming out. They also sent me a text telling me about it as well. Then, I received excellent service from the tech. He came on time and was very friendly. He covered his shoes before he came in and walked down the carpet. He was very efficient and a really nice guy. All in all, it was very good experience.

Our air conditioning had went out, so we had that repaired through American Home Shield. I went online, I signed in and mentioned that my AC was no longer blowing any cold air. In a relatively short amount of time, I was contacted to set up an appointment. A gentleman came out. The furnace is located in the garage. So, he had to go in the garage first so he could check the AC and then find out. He said, "Nope. Your AC's cooling actually quite well." Then he checked the furnace. He says, "Okay. There's where your issue is. The motor, it's gone." The issue was with the furnace and the motor that blows the air out right throughout the air ducts that had died out. That was what needed to be replaced.

The fan was not working on our furnace and Best Heating, Cooling and Electric came out and assessed the situation. They ended up ordering the circuit board and showing up the next day to replace it. It was my first claim with American Home Shield and it was very simple. Once I got signed in to the website, clicked a few buttons to say what system was wrong or what system needed service, and a little bit of detail, they handled the rest. The technician who came out was the same guy both days. He was very pleasant, normal, talkative and conversationalist, which was nice. He was clean. He took his shoes off before I told him he could leave them on. So, he was very considerate and courteous. With American Home Shield, it’s good peace of mind to not worry about little day-to-day breakdowns.

It was important that we got our heat done and we put it to one company, but they couldn't do it. The request got resubmitted to another company, Five Star, and they were awesome. They came out, did the diagnostics and came back within three days. We were gone a few days, but they came back, put in a control board, and cleaned the gas nozzle. The only complaint I have would be they didn't leave me with any paperwork, so I don't know exactly what they did. I had to ask them, “So what happened, what transpired?” It's one little thing which is not that big of a deal though.

The claim was originally with 2 Bald Guys but they canceled last minute. Dudek got me in the next day and fixed the oven quickly. The guy did amazing. I had to get a washer replaced and during the process of getting the reimbursement check, I updated my address with them but they still sent it to the wrong address. They weren't taking thorough notes and putting it in. It took like four months for me to get my reimbursement. But that was my only irritation with AHS. I recommend them to all of my clients and friends. They're always great.

I put in a claim to American Home Shield for a tune-up on the heater and I had problems doing it online to so I wound up doing it by phone. But it was good dealing with the claims rep. They sent a highly-qualified guy out and he did the job very fast. It turned out there was a part that needed to be exchanged. He found it promptly and changed it out, and it works fine. I'm very happy with AHS.