American Home Shield Reviews

My mother had American Home Shield and I kept it after she passed away. So far, their claim process has been good. When I called in this last time, the guy was fine. The only thing was I have been told multiple times that you can ask for a certain company to come to your home but he said they couldn't guarantee that. That was the only thing that I wasn't happy with because I wanted Multiple Services. The reason is I will use them when I pay for my yearly but they are already contracted with AHS. It's so much easier to use them in case there's a problem.

I had two outlets in my kitchen that weren't working. I went on American Home Shield’s website and told the rep I needed service. I got an email saying that I could get in contact with an electrical company that they gave or wait for them to call me. I called them, and the techs came in and fixed the issue right away. They knew what they were doing and the service was very professional. I was satisfied with my experience.

I had two claims with American Home Shield. One was about three weeks ago when my hot water tank went out. I called, paid the $100, and they had Rick from Tri County Plumbing contact me. He was really great. He was able to basically be the go-between, which was nice, and it took a lot of pressure off of me. He got that water tank replaced. In the meantime, I had a blockage in my sink and I wasn’t able to get that fixed. I called American Home Shield again. The only bummer is the $100 every time. But the tech was able to snake the main drain and get the sink fixed. That was nice. American Home Shield is worth it so far and would I definitely recommend to friends buying a new house to have the home warranty.

The water didn't come out from the faucet or the shower. SWAT Plumbing was dispatched and the technician did a great job to fix it.

My garbage disposal was something that I wanted to get fixed and I wasn't disappointed by any means on how long it took for the repair guy to come out. He introduced himself and he had the look of his job. I wasn't threatened or disappointed by his look. He handled himself well. He came in, diagnosed it and fixed it. It was quick. American Home Shield taking care of stuff, their response time, and everything else is great. My only problem would be the price. I wish the fee to have someone come out and at least look at some stuff was a little lower.

I love the online process. I much prefer that than trying to get ahold of somebody in person. Our recent experience is very good. I had a clogged drain in the bathroom and these guys from Viper Drain Cleaning came over and cleaned out the drain in about 15, 20 minutes. They were real concerned about making sure that they scrubbed up the floors and left everything in top condition.

I'm very happy with AHS. The first time I submitted a claim with them, I didn't have any problems at all. But when I went to schedule today, I wanted to do it online and when it asked for my zip code, I would put in my zip code, and then it would come up and tell me there was no zip code or they didn't have that zip code in their area. I ended up having to call them by phone to get it scheduled. But other than that, I've had no issues with them at all.

I have American Home Shield on my sister's property also. I submitted a claim for her AC then they told me someone would be out there that Saturday. The guy that came out let me know that he couldn't get in contact with American Home Shield so nothing could be provided. However, if I wanted to go on and get some air in there for the weekend, then I could pay him a certain amount of money which was 400 and some dollars. He said that there was a piece that American Home Shield wasn’t covering. I told him, “No. I have American Home Shield and I'm not expected to pay anything. If I was, then American Home Shield is going to notify me, not you trying to upsell me.”

We had a dryer claim and the interaction with the tech was all over the phone but it was great. We have not had any issues since.

This is my second time with Home Shield. I had it at my previous residence in Virginia and we had that for quite some time. When we moved to Maryland in 2017, we moved into a new house and we hadn't had any problems with anything. After a few years, we decided to get Home Shield and we got that back in September this year. I never had any problems with them. Everything works fine. One time, my ice maker stopped working. When you pushed on where the ice and the water comes out, the ice maker thing had frozen up. The repair guy replaced a gear inside of it that apparently froze up.

The issue was resolved. Very happy with the vendor that fixed the problem. Would not hesitate to ask for their service again.

I had a service call for the refrigerator and the tech from HBC Mechanical did a very good job. It was not a new refrigerator, but it got taken apart. I cleaned it all before the tech got here and put it back together again after he did that and took the back of it off. The tech was on time, polite and nice. He fixed it and it worked out great. He was the best tech that I've had on any of my service calls for other stuff years ago. He knew what he was doing and he was tidy. I'm pleased with him. If I were American Home Shield, I'd use him more often for people. He said he does Sub-Zeros refrigerators mostly, in St. Louis. Overall, HBC Mechanical was great. I'm happy with American Home Shield and I recommend them.

Mason Mechanical came out recently and they were great. The claims part with American Home Shield is good but the payment part of it is not. There's a lot of confusion going on. We just bought the house and it was with the mortgage that we got the warranty. The lawyer's office was supposed to pay the check to American Home Shield and the check did not get there in time. So they put a stop hold on the check and my Realtor called in with a credit card and paid for that over the phone. It's showing us the $465 was paid but it shows that there's another $465 that is not paid.

I had a problem with my refrigerator and also with my washer. For the refrigerator, it took about three days for somebody to come and take a look. On Wednesday, I submitted a request and somebody came on Saturday. The problem was not fixed on the first attempt. Then after two weeks, they had to come back and fix that problem. It was still not fixed. It was two times that they had to come. They couldn't repair the washer. It was not a repairable washer. They said they were gonna replace my washer, and it took a long time. The first time the contractor came to check and diagnosed that it was not repairable was October 20th. Then they didn't have anything in stock to offer me. That was the part I didn't really like.

I sent in the claim online and it was easy to do. After two weeks, the gentleman came to rekey the lock. He was a nice guy.

Every time we've had a problem, Home Shield has been out quick and I appreciate it. We've been having some HVAC problems. We put a claim in for our furnace on a Sunday and the contractor came out in about 24 hours. The igniter light had gone out and the tech fixed everything.

We rekeyed the house through AHS and when we first moved in, there was an issue with the plumbing. Things have been good with them when issues come up. Recently, people came for maintenance and there was one repair. The tech is gonna look into it and call me back.

When we switched the thermostat over to heat from cold, it quit working. There was like no power to it. When the contractor came, she found out that the fuse inside was blown. It was an easy fix. The lady that came was very professional and very nice. We give her top marks. My wife did the claim online to American Home Shield. This is the second time we've called American Home Shield in just like a week. We have two different air conditioners, one on each side of the house. A fan motor went out on the outside unit. The same person came and fixed it. She was very good. I’d definitely recommend American Home Shield. They were very timely too. That was what was surprising to me. I figured, “Well this is gonna drag out for a week.” But very shortly after, they called and set up an appointment for the next day. So, it was very good.

I have had some difficulty submitting claims in the past, but the last couple of times have been much better. Now, they have people that speak English. Before I also had another issue where one person would say that they would take care of something and I would be transferred to another person. When the time comes, that rep doesn't take care of things.

AHS offers a tune up for the heat and air unit for winter and summer, and I try to always avail of that because we have an older system. We recently had May Heating and Air come out for the winter tune up and they also came out last summer because my air conditioner quit working. I've been very pleased with them both times. For my last claim, I submitted it online and the process was very simple. I am not a good computer person, so if I could do it, anybody can. Within an hour or so, they already processed it and got me in with the contractor. Then, within a day or two, the tech was coming out and things went very smoothly. The tech was very on time, explained any questions I had, and was very thorough. Everything was very clean, too. It happened that we had the same guy two times in a row and he was very professional.

My water went out about almost a month and a half. Sigmond Plumbing came out and replaced it. And then I paid $75 for him to come out, and then $460 because it didn't have an expansion tank. I just bought the home. They installed the new water heater, expansion tank, and then a line or something that’s longer. They were wonderful.

I went and did the service request online. It was easy. With Home Shield, I normally know that I'm gonna get the contract within one to two days. OneWay Electrical came out to change the breaker on the fuse box. When he got there, I told him exactly what I needed him to look at. Because I'm in the process of selling the home, and that was all I told him. I said, “Look, I just need you to check the wiring and to make sure that the breaker that's on that wiring is the right amperage.” And that's what he did. He looked at it, and he said, “Based on the wiring, it should be…” There was a 40 amp on there. He said it should be a 30 amp. He changed it to a 30 amp.

Pro Services came out recently for our plumbing. They snaked the line and fixed the drainage issue. Then got everything back together in working order. AHS used to allow you to have more information about some of their contractors. About a year ago, you could see the reviews for them. I didn't get that same experience this most recent time. But so far, it's been good coverage. Everything that we submitted, we got approved for.

I have a three-year-old dishwasher and we had a leak coming down through the basement roof every time we were running it on a party that we thought. But it was actually from the sink that was a loose connection. We stopped running it. We also looked under the sink and tightened there up the same time, and the leak stopped. We called Home Shield and said that we have a leak in our dishwasher. They sent a guy who was the worst repairman of all time. He was rude to my daughter. He said that he knew what was wrong with it and that it needed a bunch of parts. He took a month and there was no response. I called Home Shield and they checked with him. He said that he was still waiting on the parts.

If their is a 0 star, I would mark it. This company is the worse home insurance in this planet. I didn’t renew my policy last year and requested a cancellation. But they still charging my account without my approval. Knowing my policy is inactive, I didn’t open a claim for a broken A/C and broken stove this year. However, I called them up if I can still submit a claim and they responded me that I can’t even my policy is still enforced. In addition, they still charged me $6.99 for cancellation. Stay away with this company or you’re going to be robbed. Shame to you guys at AHS.

There was a leak under the sink. We turn the water on and off. It was water constantly running from that point. Service people from DMV Plumbing and Heating came but they didn't fix the problem because they said American Home Shield didn't cover replacing the waterline. The only thing the warranty covered was replacing the faucet. If DMV were to fix everything, it was going to be $695 or 650 which was a crazy price. DMV ended up leaving and not doing anything. I ended up getting another plumber to do everything like replacing the faucet and the waterline and it was much cheaper.

I've been with AHS off and on throughout the years. I've had a hiccup before but I don't like going all around the places. Also, the hiccup wasn't that bad to where I didn't trust AHS again because I know some providers are not good contractors. So far, so good. When I was overcharged, I got a check in the mail so that made me happy. I'd rather speak to someone and I was able to do that when making my claim. Gen Tech was great. They were paying attention to what the problem was and tried to make sure they fixed it. The refrigerator right now is working okay.

Filing the claim is always pretty easy, just right on the website. But sometimes the website itself goes down. I tried to submit it last night. It said that I couldn't submit it at that time. There was an error. Now, I have to call or try and resubmit it again for someone to come out to see me the fourth time. It's a bit of a hassle sometimes, because you're on hold for a while. I understand there’s a lot of people that utilize the services. But if you've got certain types of issues, they should expedite that just to make it easier. Because a person who's just resubmitting a current service call, that's usually easy. We just want an appointment for someone to come back out.

We had AHS with the other house 15 years ago and we have them in this house. I always tell others I wouldn't go with anybody else. Recently, the wife and I went food shopping, spent $350 and put all the food in the refrigerator on Saturday. I went to work Monday morning, came home in the afternoon and opened the fridge back up. It was warm and everything was gone. I know quite a bit about a lot of stuff around the house and it was weird because usually when a freezer goes, it wouldn't be the refrigerator part. But this has freezers on the bottom of the fridge and the whole thing was warm. The contractor came in two days but the part took a week. It wasn't hot like it usually gets around here in Virginia. If it was an AC, I could see a problem 'cause waiting on parts is common. But for a refrigerator and waiting a week, I'm upset about that. We went out to eat for the whole week.

We did a claim for the screw off knob on top of the filter. We also needed a gasket on the cover. It's the filter cover for the pool. American Home Shield got in touch with the company here and then the company got in touch with us. The tech came on a Tuesday the first time and he said the parts should be in by Friday. He was knowledgeable of fixing pools and friendly. But it took a little bit longer than they expected for the parts to come in. He called when they got the part. But when he saw the part, he felt like it wasn't the part. So I had to go outside and take pictures of it and send it to him while he was at the part place. They ended up giving him the part.

I've heard some decent things about Home Shield. I’ve had home warranty insurance before. It's okay for people in condos or newer construction. But I have an older house. So everything is not as simple. I told Home Shield what I needed. They sent someone, and he said that Home Shield doesn't cover that. And he didn't do that. The guy said Home Shield only covers toilet stopped or sink stopped. But Drano will cure that. I don't need to pay $100 service fee for that. It's one thing if you're doing work, to get your service fee to apply to that. But to have people come out both times and said, "Oh, we don't do that," or "I can't do that." I don't need to pay $100 to somebody telling me what they can't do.

The kid put toothpicks in the dishwasher and the tech found them. He fixed it right away. He did fine.

Pinnacle Appliance Repair took care of our icemaker issue. The process was simple and it took about a week to get it fixed.

AHS has been good so far. It's working out perfectly. The process is usually pretty fast and the reps are usually nice. Recently, water was leaking into my basement. The guy said he was gonna be there in five minutes and he came in five minutes. He was trying to figure out what it was and he found out it was a stoppage. He unclogged the stoppage. He was cool. He and I talked a lot.

About three weeks ago, I put in a request to have my hood range repaired because it was not coming on. Home Shield sent me to the same company four times that does not fix my hood range. So, every time that company would send them back, “We do not fix this item.” After I talked to three different people on the phone, they finally put me in a queue where they sent me to a different company that did fix it. That guy had me take a picture of my serial number and model, and said he would go ahead and order the parts and get back with me. That has been over 10 days, going on two weeks, and I have called that guy twice to find out what the status is. I've not got a return callback at all. So, I am in limbo and still do not have my appliance fixed.

The only problem I have is when I try to call American Home Shield on the phone. I can never get a person. Other than that, submitting a claim was easy. The door on my microwave had gotten a big crack that went all the way through it, so I was afraid to use it. A repair guy came and did good work. He has been out here before too.

Our dishwasher stopped working. I gave a call and said our dishwasher was malfunctioning and put my claim in through the website and was assigned a local company to come and repair it. They called me very quickly and we set up an appointment. The wires got crossed and I explained that it hadn’t drained properly. They thought it was a drain issue. The technician showed up, realized very quickly that it wasn't like that and it was something else. He didn't have the part with him, checked the warehouse, they had one, he was back out in under a week and had it installed and working in less than five minutes. I can't be happier. American Home Shield has been wonderful.

The tech did really good rekeying the new apartment. He was early and very efficient, helpful, and respective of social distancing. I couldn't have been more pleased. We've had American Home Shield for a year now and I also had them about 15 years ago. I had a good experience then, too, so I'm glad that we got them.

The guy was great. He was very polite and sociable. He came in and did his job. The water issue is fixed and it only cost me $85. It probably would have cost me more if I didn't have AHS. AHS does what it's supposed to do. I’m happy with the service and I would recommend them to someone else.

Pruitt's Plumbing came out for two toilets. The guy was awesome. When he came in, he diagnosed what the issue was and fixed it in no time. It was a stupid little thing and I was embarrassed that I didn't figure it out myself. But he was really nice about it. I have another claim for my dishwasher and American Home Shield keeps telling me somebody will call us back.

I had a heat pump and the company that had taken care of it in the past said they no longer service heat pumps. American Home Shield couldn't find anybody. It was a heat pump on the unit that heats and cools the house, and couldn't just let sit. I got someone to take care of it and it cost me about 800 bucks. I had a deal on my pool heater that played games and I ended up replacing the pool heater myself. A lot of the people didn't speak English. I've had American Home Shield for a while and their service has deteriorated over the last couple of years, especially this last year. Other than that, the people that have come out knew what they were doing and were able to address the problem.

I called in a claim when my downstairs toilet was running. The process was seamless. Draingo came out and they were professional. They gave me a window as to what time that they would be here and they told me that they were gonna call before they came. They did call before they came and they were within their time frame.

My wife called over the phone to put in the claim and the tech came out the very next day. He was very efficient.

Everybody that has come so far has been very nice, professional, and taken care of my problems. I haven't had to wait very long for appointments for people to come. So far, I'm very happy.

The outside unit wasn’t working and heating the home on the heat pump. So, the tech from HVAC Pros came out and ran a diagnostic. It needed a motor that he didn’t have for the fan on it and said he’d get it. He came back on Monday, which was just the weekend. So it was no big deal. He did a good job. He was quick and prompt. The unit. is working great. With American Home Shield, I’m worry-free. If I have something come up that I can’t afford, or I’m out of cash, I know that it’s taken care of.

My hot water heater went out and the tech came out the same day I put in the claim. He had the part or he went and got it but he repaired the water heater the same day too. He was very professional and it was wonderful dealing with him. American Home Shield was excellent and they were what I was looking for. They were better than any other warranty company I had.

I've gotten very good service from Home Shield. It has been incredibly easy to get things taken care of. I'm super busy and I don't have time to look all over the place to get qualified repair people. But the minute I have to ask for a repair, AHS automatically tells me to give them my credit card without really knowing what the situation is. Even though my last experience was great, it ended up being the most expensive fix for a light bulb in my entire life.

I had a plumbing issue in my toilet. A claim was made on Friday and someone came Tuesday. The guy was very professional and came and he fixed the problem. The toilet’s not running anymore.

Home Shield is not the best company. I'm just a consumer and I'm stuck dealing with a home warranty company. I'm not too happy about the whole time on the phone and waiting for them to get back to you. And then, I had to file a claim for something, and it took forever. The only challenge that I have with warranty companies is that they do basic stuff, and the customer has to pay for anything that's needed beyond the basics. That's the cost of replacing and the rest of it. They send a plumber out here, he does a basic thing. If I needed to have some pipes tripped and replaced, they will not cover that. For my money, it ain't good because they don't cover enough of the nuts and bolts that will pay for itself. I get charged every month and for that money, we're not getting the full benefit of having a warranty company that will come out and fix the problem without adding other charges to it that's not covered.

The motor fan on the refrigerator and freezer stopped working. Golden Appliance Repair came and changed a lot of parts to try to fix it. They did a great job and I liked the service. But it's not making it all the time. I got it on a video and I'll show them. It started making some noise last night so I would probably call. I don't want to wait too long and then I have to do a separate claim. I'm not sure if something's going to go on it a little bit later. But what I like about American Home Shield is I just call them. I don't have to worry about who to call. They give me a service person out to my house right away.

It’s very easy to get things taken care of with American Home Shield. They have a very quick response time. With my recent claim, Wicker Installation repaired my garbage disposal as it wasn't turning and coming on. They were great and helpful.

There were issues with both my washer and dryer. I did a claim online and that was super easy. The guys who came for the service were great and very professional. They were very prompt and they notified me when they were on their way. They wore masks when they were in the basement and asked if they could take them off, which I told them was fine if they were working in the basement and not around anyone. The issues both seemed to be very simple fixes. All-around, it was a really good experience. I would highly recommend them. The washer and dryer are now performing perfectly.

I like everything about having American Home Shield. I got my mom's house on it too. If something goes wrong, I call them. I don't have to hunt for a plumber or an electrician. It's also cheaper. The only damage I've ever had was the bearing of my dryer went out or something in the tumbler and the guy just replaced that. Then my mom's microwave went out. They kept telling me to go to Lowe's and match it up. I just don't have time for that right now. Recently, May Heating and Air came for a pre-season checkup. The guy went to the wrong house first so I couldn't find him. But luckily, my daughter was there and let him in. He was really professional and fine. I've recommended American Home Shield. Especially women, if you don't have any kind of home warranty, you've got to get them.

The motor went out in our AC and heating unit. I tried calling first but the wait time was too long. So I went on AHS's website and requested a service for repair or at least for someone to come out and look at what the problem was at the time. It was very seamless to use the website. Then I got a call back from Joe Cool’s and they said they could have someone come out that day, which was great. It was very timely, and I was not expecting that. The tech came out, looked at it, and knew right away what it was that needed to be repaired. He said he would see if the part was in stock and it was. Before he had even left, they called to say the part was in and they could come out the next morning to install the new motor. So he came back and installed it. It's been fine ever since.

The motherboard on the washing machine went out. It was about a five-year-old Whirlpool set. It was a high-end, top-of-the-line set we had paid about $4,000 for. We waited for about five weeks trying to get parts for it. Stephen from Gaige Appliance Repair reached out to a couple of other people he knew and we found out that Whirlpool no longer made parts for it. He was able to get a refurbished board for it. But a couple of days after we got the refurbished board, it went out again and then the drum started leaking. So we decided to buy a new set. This was the first time we filed a claim with American Home Shield but it was pretty easy. Stephen was great to work with and I'd use him again.

They contacted me about getting my seasonal heating check by American Home Shield in and for a decent rate. I responded and the company that they sent out was excellent. I was very happy with the technician. He was very professional and he knew his business. He talked to me throughout the whole time he was there telling me what he was doing and what they were looking for. It was a very pleasant experience. This is my first time having a home warranty and people often tell me that you don't get the top-of-the-line companies. They don't work with home warranty folks. But I didn't find that to be the case in this. American Home Shield did right by me in terms of the company that they chose.

The pump stopped working. Submitting a claim with Home Shield for that went excellent. Alvin was then able to fix it. He did a good job. Everything went well.

When you make a phone call to American Home Shield, it’s a quick response for whatever company. I like their politeness and aside from that, I try to explain what the issue is and it's easy. I like Steinberg Plumbing because they were very hospitable and explained everything. They told me what the issue was and how they were going to resolve the issue. The only thing that is hard for some reason is when AHS does my payment. The first one would go through and the next day, it couldn’t. Other than that, I'm 100% happy and satisfied with the service and the people. I have no complaints.

I like my home warranty with AHS. I recently had a claim where Jones Heating and Cooling came out and my experience with the company was very good. It was for the season maintenance for the heater. We prepared for winter and made sure the furnace worked good. It’s the second time they came to my house and the guy was a pretty nice technician. Before he came to my house, he was wearing face mask without me telling him. He cleaned everything, too. If I still have American Home Shield next year, I'm going to ask for the same company.

The AC wasn't working properly. Sometimes, it would shut off completely. I couldn't turn it on again and then it started leaking a little bit. I created a ticket online and the tech contacted me the next day. They were going to come out the day after that, but I pushed it back one more day. The technician came in and I showed him the problem and he took care of it. He knew exactly what to do and he got it done within an hour. It's working great now. I've been very happy with AHS.

The control panel on our washing had been acting weird, was not working all the time. The repairman was great. He was a really nice guy, professional and courteous. He came out and pretty much told us, just one look, what the problem was. They ordered the part and it came in earlier than expected. Probably in less than a week later, they got it fixed. Everything has been fine since. American Home Shield has been pretty good, so far, and the claims have always been quick. Once we put in our request for service, it's usually scheduled that day.

American Home Shield was offered to me when I bought the home. They seemed like a pretty good company. I read up on them and I liked the reviews so I kept them. Their claims process wasn't that bad. I called them when I had a problem with the flex cord on my stove. They said it would take about a week to get the contractors dispatched. The tech from Brick Street Plumbing came out and he answered all my questions and followed up with everything. He fixed it and it's been okay since.

I'd rather call my claims in. It's very simple. Recently, the wiring was messed up in the kitchen. We didn't know it. It kept blowing all the lights. Home Shield sent someone. They were wonderful. Everybody Home Shield sent has been great. We've had really quick service except on this last one. The repairman checked out the dishwasher. And the microwave, he can't order a new door for. He said that I would either have to get another microwave or Home Shield would have to try to find one. We haven't heard anything else. So, I need to have him look at the dishwasher again. He couldn't find the problem that night, but there's definitely a problem. Our experience has been great, except we haven't finished up. They should keep in touch to find out if everything has been finished.

I received a promotional email from American Home Shield for a preseason checkup and I availed of that service. The technician thoroughly went over the heating system and checked everything. He was really good about explaining everything he was doing while he was doing it, which was kind of refreshing. He was a very knowledgeable HVAC technician and was very customer service friendly. I've been in the service business for almost 40 years and he was an excellent technician. We will continue to use that company going forward. American Home Shield is a new policy on this property. I have two or three other properties that I have policies with. So far, so good.

I was with American Home Shield for seven years, and then I rejoined in September. They have pleasant customer service, and are usually on the call within four days. When my dryer didn't have any heat in it, they sent a tech who was very nice. He repaired the heating element. When you take out factory repair though, it never comes in the same way again. Now, if I use my dryer more than once, I hear a bit of a noise when it gets warm. It wasn’t there before.

It’s easy to go online and put my request with American Home Shield and they always send me an email on who's gonna come to the home. Since the COVID, their techs have been using masks and of course, I put one on when they come in. It has just been really easy and I haven’t had a big issue with them. Their techs always fix the issue. The last time a tech from Appliance Services Unlimited came, I wasn't here but the problem was solved. I just showed him what he needed to do.

I thought about having Home Shield for two years because my mother-in-law and father-in-law had theirs for about 10 years and they bugged us every year to get one. I even pulled it up one time, and then I got sidetracked and didn't follow through. We finally did it. Recently, our heater wouldn't click on. You could hear it in the attic trying to click on but nothing was happening. It kept trying to click on every 15 minutes, even though nothing was happening. South Placer made the appointment for two days later, which I was shocked about. I got a call at some point, it was scheduled between 12:00 and 6:00 and I got a call around 3:00 saying someone would be out 4:00-ish. And at 6:15, I started to panic because it was cold. So, I started sending emails. He showed up about 15 minutes later. But he addressed the problem right away.

The tech came out to service our refrigerator. The compressor went out on it. He diagnosed what was wrong with it and he told me he had to order parts, and he went back to American Home Shield. As soon as he got those parts in, he called. It took about five days and he came back and installed it. He was really good. I haven't had a problem since with that refrigerator. He’s a gem. What I most like about American Home Shield is that they stand by their word. Some of the service that they had in the past had been horrible. But the people that they’ve been sending out lately were really good.

Air Pro Heating and Cooling was excellent. They did the job and got out. Everything was clean and quicker than I expected. American Home Shield sent out a company that was a total failure before. I kicked that guy off my property. This time, everything was perfect. Things have been excellent since the repair.

My washer and my fridge went out. Axis Appliance Repair was assigned to the claim and they did well. The guy that came out here was wonderful. He came out here three times to try to help and fix the appliance. He kept having to go get more parts. Axis is waiting for the parts for the washer then they're gonna come back out for that. It's been quite a while. It's taking quite a bit of process and it's because of American Home Shield. Axis is just trying to get their approval from them. It's been a month and the washer is still not repaired.

I usually file claims online and I never had to do much there. I've had to call in like a follow-up on some things with someone on the phone. However, once I went online and scheduled it, the date that American Home Shield gave was another week and a half away, and that was my dryer in my house with kids. Our dryer sounded like it was running through boulders and I thought the motor and the bearings had gone out. I had to go to the laundromat a few times. It was aggravating and real pain because I had to wait so long for the people to come out. Then the guy from TN Appliance Exchange came and he seemed like a young guy. There were three different pulleys or wheel and he had two of the ones that I needed. He didn't have the third one so he had to order that and had to set up to come back about a week or so later to replace that. He was very knowledgeable with what he was doing, and each time he came, he got right to it, did his thing, and left.

I had done a claim for a hot water heater, and American Home Shield replaced it because it was leaking. I had to do the plumbing upgrades so that it would be brought up to code. The technician plumber that was sent with the hot water heater did an excellent job. His name was Pavel. He didn't make any kind of mess at all. If he did make a bit of a mess, he cleaned it up expertly. He just did a wonderful job installing the new plumbing and the new hot water heater. He was very professional.

My gas heat was out and the guy who came out did a good job. He was very professional, very good and very knowledgeable. He explained what was wrong and fixed it.

Our recent claim with AHS was great. We had a pipe leak in my first-floor ceiling and the tech that came out repaired it the same day. I had another leak and they came back the next day to fix that too. They were good. AHS comes in handy when you need it.

I went to the website of AHS to submit a claim because the air conditioning-heater combo didn't work. The tech called me within an hour of me making a claim and set up an appointment. They came out, fixed it and left.

My friend told us to use American Home Shield, and it's been as good as he said. Submitting the claim was very easy. They were trying to do the washer and were very good. I'm washing on it now.

I had a claim to American Home Shield for the burner which I did online. It was fairly easy. Everything was great. I like the quality of work that was done. AHS is good. Their response is quick.

The drain line had broken pipes from the way they installed them when they built the house and it gotten clogged up. I called AHS and they gave us the date and told us when they would call us within a time period. Then, they gave us an exact time and date that the company would show up. Third Generation Plumbing showed up and was very professional and courteous. They cleared the drain line and did everything they could as quickly as possible. They cleaned up at the end when they were done. They wore their masks as well. I know that things break and it's always at the worst time. It's easier to have the protection than to have to pay for it out of pocket all at once.

Young's Water and Sewer was assigned to our claim for the garbage disposal. They were great and very professional. Everything worked out good. Their claim process was great. They were also fast. This is the second time I had American Home Shield. I’ve had them about four years ago but the price went up. When the price came down, I went back to them. And as long as they keep their price down, I'll keep them. If they go up again, I’ll leave them again.

Liberty was very good and timely. They were much better than the nightmare that I had with the other vendors of American Home Shield. It would be great if there is a way to remove those vendors from American Home Shield roster. I typically do my claims online but when the heating was not working, I had to call because if I did it online, it would have assigned to me the same vendor that did it last time, and I didn't want that. But calling AHS is a pain and it means waiting on hold forever. But overall, I like their network of vendors that are out there, and the speed at which the repairs are done.

AHS is okay now that they've got everything straightened out. The guy replaced the igniter and it's been working good. He got two jobs from just coming to do my job. I'm pleased.

There was some problem with my oven so I contacted AHS. They assigned this job to the company. It took the company two weeks to send the technician here. After they checked the issue, they told me they needed to get some new parts. It took another two weeks for them to come back to fix the issue. The technician was professional and knew how to fix the issue.

Our hot water heater was no longer putting out hot water and Premium Rooter Plumbing was terrific. The technicians came on time and they were efficient and very nice guys. They were excellent. We had to get a new hot water heater so they had to order it and come back. When they said they would be back is when they were back. It was just a couple of days and once they got here, they were finished very quickly and efficiently. The workers had their masks on at all times, which was important too.

I have always had extended warranty on most of my appliances. This is the first pre-owned home I have ever owned. So, I needed to have someone that would pick up the responsibility because the warranties were out on the appliances. I had heard good things about American Home Shield. Prior to this last service call, I was very pleased with the service. The heating element on my oven has gone out and the local provider that I have that is in New Braunfels was shipped a part that was not good. So, I have now been without my oven for almost two months.

I did a claim for the garage door and submitting it to American Home Shield was extremely simple. I went through the portal, selected what warranty item I was looking to have them come out and take a look at, threw in a few comments and they did everything else as far as setting up the contractor to schedule me. The repair guy was knowledgeable and helpful. They took care of everything. It went smoothly and they had good customer service. I would use it again.

Express Comfort's tech was timely, professional, and he got the job done. He also wore a face mask and shoe protectors. He tried to social distance as much as he could, too. AHS has been great as well. I've had to use them twice and both times were great. The other time had something to do with the air conditioning. It was just a maintenance type of call and the company that they selected was good.

I was referred to Home Shield by another veteran. When we purchased that home, it wasn't brand new. I've been with Home Shield for five years. I've never really had an issue where I felt like I needed to speak with someone until now. This latest incident, for the most part, Home Shield has been great. I had a couple of things that were breaking down at the same time. My biggest issue is I had called in about my garbage disposal, and Patriot Plumbing is the only contractor that Home Shield assigned for my area. So when the tech came, it was an electrical issue. He transferred it over to Electrical. And then Electrical showed me, and I plugged in my cell phone in the outlet, so it wasn't an outlet problem. Then it was transferred back to Patriot Plumbing, which they fixed the issue today.

The tech who came out wasn’t sure what the problem was because my circuit breaker keeps popping. When the sprinklers are on, it pops. Then, when whatever it is that’s getting wet dries out, I can reset it and everything comes back on. But the tech couldn't seem to figure out where it was getting wet. So, he wasn’t able to fix the problem. But it's not his fault.

Our experience with AHS has been great and submitting a claim with them has been really easy. Recently, our toilet was acting up. It wasn't flushing right and the handle wasn't working right. Pipe Solutions came out, took a look and fixed it. I love Pipe Solutions. We've had them out three times in the two years we've been here for different things and they've always been really good. We had another company come out one time but did not like them at all. AHS has been really good for us. My husband's disabled, and so he can't do anything. I can do a little bit of stuff, but we've just been able to call and they always send somebody out. We’ve had them out for everything and so far, so great.

Using American Home Shield is easy and the home warranty is worth having. I called in a claim for my hot water heater. The hardest part was waiting on the line for the phone call to get answered in the queue. Other than that, the service guy who came was great and my hot water heater has been terrific since the service.

My refrigerator needed a door and handle adjustments. The ice maker also needed to work better. I made a claim and that was an easy process. The tech who came was super. He let me watch and he explained to me what he was doing. I liked that. He was very efficient and polite. Since his repair, the refrigerator has been working well. It was a good experience.

American Home Shield is a pretty good deal. It was easy to submit a claim and two days later, they fixed the washing machine. It was excellent dealing with the tech. He had to drive and go somewhere. It took him all day. He came in the morning but he had to drive and go somewhere to get a part. It took him all day, but he fixed it that evening. The washing machine has been perfect since.

I recently bought a home, and so I did the rekeying option with American Home Shield. I had the house rekeyed. I just went online around 4 o'clock one day, and within an hour, I got an email stating I was assigned to whoever the vendor was. I was very pleased with the speed that they got back and assigned somebody to me. The next morning, that gentleman called me, and we set up an appointment. It was very easy. That vendor was very nice. We got a time that was good for both of us. He came and rekeyed. There were six locks that they'd rekey. I bought a couple of extra keys and had one more lock rekeyed. That cost me 11 bucks, so it wasn't bad at all.

American Home Shield is a great company to join if you need any type of repairs dealing with your own because they are very punctual. The technician came to the house and told me exactly what was happening, what happened and my options. But I'm still waiting for AHS to tell me what they're going to do. Because more than likely, the microwave is probably gonna have to be replaced.

I was having problems with an electronic gadget. The beep would come on all the time and it changes the temperature and so forth on the fridge. So, the technician tested it and then ordered the part. When the part came in, he installed it. I did the claim online and at first, American Home Shield gave me a contractor who would be contacting me. So, I waited until the next day. But he didn’t contact me. I called them and they said that it was gonna be a week before they could come out. So, I requested for another contractor and AH Appliance Repair responded. The tech came out quicker and it was very good dealing with him. Since the repair, I’ve had peace and quiet.

I called AHS for plumbing because three of my faucets were leaking. The people came out really quickly, it's just that they didn't finish what they needed to do. They said that it was caused by the hot water. So, he turned the hot water off. But they didn't tell me they weren’t gonna turn it back on. But that was my only issue. For appliances and plumbing, AHS is definitely a good investment to have.

I had one company come out, and they did not really diagnose the problem correctly. I had a different company that American Home Shield assigned to me. It was my air handler that the techs replaced. It took two months for American Home Shield before they had someone come and fix the issue. That was a problem being in 90 degrees heat this past summer for two weeks with no air conditioning. Once they did fix it, it worked as far as the air conditioner was concerned. When the weather changed and it got cool, I turned it on to the heat, and the heat did not keep. I called American Home Shield back and the techs did another visit. It turned out to be the thermostat that was faulty. They replaced that, and I haven't had an issue since.

The garbage disposal wasn't working. The guy came out. There was some wire or something stuck in it. He just pulled it out and that was that. The other claim was also for the garbage disposal. About a year ago, it broke, and they had to replace it. It was pretty good. Just call and Home Shield will take care of it.

When filing claims, I'd go online, get my account number, and describe the basic problem. AHS called within an hour or so and said they were sending somebody over. They told me the name of the company that was going to send in the gentleman that was going to do it. I'd like to be able to get on a phone and not have to wait a long period of time and give them a description of the problem because sometimes doing it online doesn't give all the options. They give blocks to check off. I had an outside water faucet that wasn’t working and I had an inside valve that wasn't working. They don't give that option. I just got to put down two valves that are not working. If they would add notes to that online option, that would help. The plumber came in and switched out two valves. I've used AHS two or three times and they've been pretty good each time.

We had an AC claim and that took me three weeks to get done. My 84 year old mother was suffering through that. But that was the technicians. It was tough to find somebody that wasn't overwhelmingly busy here. That’s the only problem I’ve ever had with AHS and they were really apologetic about having to wait so long. Then, finally, we got somebody that came out quickly and it worked good. The techs that have come out have been great for the most part. I know how to ask for who I want and I normally get who I want so I’m good. Also, AHS does a good job for what's in their power. The fact that I'm covered with my appliances and things, especially my pool, has paid tenfold.

The steam sensor on the microwave was broken. The techs that were sent were very disrespectful. They didn’t finish the job. They said they’d be here in a certain date and time but they never did show. I called to find out where they were at. They said they came and knocked on the door. I work at home and that did not happen. I have two dogs and they’re very sensitive to people knocking on the door. When I called them and told them that, the lady told me I was a liar. They said, “We took a picture of the front door. You weren't there. We’re not helping you.” In fact, they called American Home Shield and told them that I was a rude and disrespectful person. I will never deal with them again.

The guy was good. He fixed the issue right away. The reps were kinda slow though. We also had a mix-up about the robocall. We get a lot of robocalls and I’d rather have somebody shoot me an email or text me for that.

The microwave wasn't working at all. John Broussard Appliance Sales & Service gave me a phone call and gave me a heads up about when and what time. The guy came and did it. It was wonderful.

The plumber that came out recently did a good job. He came out and he was able to assess the two issues with our toilet. He took care of it quickly. All in all, everything has been good. The services have been attentive and they’ve been coming in good time.

I own a property and don't want to keep having to pay more money than I have to replace things and so I got the coverage from AHS. When I first called with my recent claim, Sears got back to me promptly and they set an appointment with me. The guy came out and fixed the door handle on my refrigerator in one of my units. He was professional and on time. He took care of everything and then he got out and left.

The freezer compartment at the bottom of the refrigerator was somehow dripping water. It was forming icicles and sheets of ice all in the bottom and then blocking the vents, and it went out of temp. A text was sent out that the tech was on his way, and then he called and he showed up and he took care of things. Jeff was able to fix the overflow. He cleaned up and it’s working fine now. It's all up to temp. Overall, AHS has been pretty reliable and consistent with us. At times, it's been difficult to get service but I understand that there are many people needing service immediately for whatever it is. But they seem to be very prompt.

The claim was put in for the stovetop not working properly. The gas was out for three days. It came back on on three of the units, but not one of them, which has been out for a while. When the technician left, he sent me a bunch of paperwork. He talked to someone from Home Shield, and they were supposed to call me within four days, but they haven't. They were also supposed to make arrangements to get me a new stovetop but I haven't heard back. I don't know how to reach somebody at Home Shield to get through. You have to wait for so long, but then you don't get somebody, and then you get into the telephone queue but they don't call you back. I know it's difficult because of COVID, but it's so difficult that sometimes you get frustrated.

We had a leaky toilet. We submitted a claim with AHS and the process was really easy. The first guy who came out came really late in the afternoon and didn't have the part on his truck or the authorization from AHS to fix it. So, another guy came back the next day. But they were both very polite and everything got fixed. They even cleaned up their mess. They also made sure that they didn't track anything in from outside and asked for a broom so they could sweep up the mess.

The first technician came out, did some troubleshooting, and found the problem. Ordered the part. The part came a couple of weeks later. Sent a second technician out. He came in, put the part in, and the washer worked. So, as far as the overall experience, it’s pretty good. Very professional, friendly, and informative. They told me what they would do and whatnot. The overall concept is a pretty good concept. Home Shield's process of repairing costs money, but you get a good value out of having it. Because they come out, and they fix it without having you paying that full price upfront. That’s good.

American Home Shield sent out a technician to our house and he seemed a little bit sketchy at first. He was already making claims that it wasn't covered, even before he looked at it. I called and I asked AHS if they were supposed to put in prior authorization before the contractor works on it because how would I know if something is covered. The rep said the tech hasn't put anything. He was already working on it and he hasn't made sure it was covered.

Once the tech completed the repair on the oven that wouldn't preheat, it started working again. He knew what he was doing. I've had AHS for 8 years and when I did need to use it, it was fine. For small appliances such as the stove, it is worth it. However, for certain things like hot water heaters, I don't think is.

The issue started a few months back. I called American Home Shield and they sent the contractor out. The techs were awesome. A gentleman and a younger guy came out the first day, and the thermostat was ordered. It was a totally different guy that came in and put the thermostat in the refrigerator and then did the switch on my hood vent over my stove, which is working fine. After the tech fixed the refrigerator, it ran good. I didn't put a lot of food in it at first. I waited till Thanksgiving because it was coming and when I put all that in there, it's freezing up again in the refrigerator section. It didn't last long.

I had the worst experience with this company. On two occasions I had an emergency and the earliest the contractor could come out was a week on out. Leaving me to pay a contractor outside my plan to come sooner. Totally pointless to have a home warranty if they can't address emergencies in a timely manner. I canceled my appointment on the second request.

The sales agents state that the contract covers all systems and appliances that you have chosen during the process of signing up no matter what age condition etc. They state you submit a request for service, someone comes out directly and your issue is taken care of right away. Some facts are, the company uses terms as expedited service request vs. actual service request such as what they determine urgent not you as the customer so if you have an emergency of no hot water, no heat, cooling, this is not included as expedited and is not explained anywhere in the contract. Also sales does not explain this to you. You as the customer are not entitled expedited service request 99.9% of the time. We experienced no Hot water as main source of hot heater stopped, called for service. Told it was expedited. It was not, told service was on its way, was not.

I’ve used AHS for several years now. This is the worst service I’ve ever had. I feel foolish because I’ve referred others to them. Dishwasher service visit on 9/28/2020. Same dishwasher has been repaired through AHS 3 times before. This is the 4th time. Supposedly ordered parts. Today is Nov 17. Soon I will have had NO DISHWASHER for 2 MONTHS!!! Said parts were ordered. I’ve called them over and over and over and have had NO ONE contact me. Now I’ve reported them to the BBB. Still have heard nothing. When I call AHS, they tell me to call Sears. When I call Sears, they say I have to call AHS.

The guy from Realty Rekey came in, rekeyed the three locks and left. It went fine and it was quick. People shouldn’t buy a home without American Home Shield.

The first claim we put in was for our microwave and the people that came in wound up replacing it. The people that replaced it made a mess and left it. But with the heating and air, and the refrigerator, the technician had been great, clean, and neat. Recently, we have two heating units and one of them was not maintaining temperature. Express Comfort Heating and Air came and changed some kind of gas valve then they had to come back and repair something else because it was still not working right.

The refrigerator fan went out. The freezer was cooling but the refrigerator was not. I discovered the refrigerator problem late in the evening. I made the request for help very late that evening and the contractor contacted me early morning. I explained the problem to the guy and he was very responsive. He came out before noon, got approval, and drove to the parts warehouse. He got the part, came back, installed it, and it was up and running again. So that was phenomenal. Also, he was masked and cautious. He kept his distance. We had our grandkids here at the time, so we were a bit concerned. But he was very aware of the COVID issue. He was professional and very, very accommodating to what was going on. Overall, I would recommend American Home Shield. I did have an AC issue earlier on that was not as satisfying, but we were able to work through it. But for appliances outside of AC, it’s a great service and very reasonable.

I first got American Home Shield three years ago and it was affordable for us back then. I liked the idea of being able to select different coverages. The flexibility was pretty attractive. It's going well so far. I recently had a claim, and that got resolved a little bit sooner than expected. The tech set the right expectations. He told me the parts were a little bit hard to come by and would take a while. He gave me a more conservative estimate, which I appreciated in the long run. Because then, it was not a pleasant surprise when he just called me and said he could drop that day and fix it if I wanted. I enjoyed that and I was pretty happy about that.

I was kicking myself for not owning a home warranty a year ago because in February, my refrigerator had to be fixed and it cost me $600. A home warranty could’ve saved me $500 or so on the repair that happened last year. This time, I bought a home warranty and then the icemaker went out. It's on the refrigerator in the condo that we rent. The company that came out was great. The thing I liked the very best about them was they contacted me ahead of time (the day before and on the day of). They contacted me to tell me about what timeframe. They not only contacted me to say the person is on the way, they also sent me a text message with the picture of the person that's going to be coming. That was huge.

The furnace didn’t come on. Doctor Cool came out. The tech was up there for about half-hour. Then he told me to set the thermostat at a certain temperature, and I did that. My wife said, “I feel heat.” And they left. Then I went to turn it back on. It came on the second time. But the third time, it didn't come back on. So, I called them back to say, “What's going on here?” It’s not performing. They haven't come back out.

I had a little leak underneath my sink. It got all squared away but it was like pulling teeth. They had their first gentleman that came out here, and someone that was set up with them as a plumber, and they were about an hour and a half away. The guy was trying to find a way to get out of here. He was lying. He didn’t come in with a mask. I had a really bad taste in my mouth about this plumbing contractor. We had a second opinion come out and they were great. They were only about 30 minutes away. It was an act of Congress to having a second opinion come out. It was crazy. American Home Shield told me that if the guy that came out for the second opinion had the same diagnostic as the first guy, they they would charge me the $75 fee again. But it was something that was totally different than what the first guy said. It took me another month to get somebody back out here. I was without my sink for a month.

I'm protected pretty good with American Home Shield but the only thing I have with them is they keep me on hold for an hour every time I call. Recently, we had a stoppage in the plumbing and leaks going under the house and through our floor. I asked American Home Shield for a plumber and I also asked for a second part of the problem which was a dishwasher that was also leaking. First Class Plumbing came out and it was excellent with them. They took care of the job for the plumbing. The dishwasher's motor was rotten under the bottom and the guy unplugged the sink with the plumbing. He noticed we needed to do a new piping for the laundry room which connects there. We're waiting to see if AHS could do coverage on it. If not, then we have to pay it. We didn't have the sink for a week. I had a big pail underneath it to do dishes ‘cause the dishwasher just came in today and we're waiting for that to be installed. We do a lot of dishes and we have to carry the bucket of water outside.

I've been a customer for over 20 years and though I don't call for many services, I've never had a problem with American Home Shield. I have two separate incidents recently. The first situation was the toilet was overflowing. I called them and they got me a plumber. He said he couldn't get out here that day but I needed somebody that day too with the situation that was going on. I called American Home Shield back and got a lady on the phone. While I was on the phone with her, the toilet was overflowing again everywhere. She claimed that she called four places and nobody could come out. I was saying to myself there's gotta be some kind of an emergency service and she hung up on me.

The outside AC unit wasn’t turning on. Whenever I would turn my AC on inside, I could hear it click outside like the power tried to turn on but then the outside unit would never turn on. My wife did a claim to American Home Shield on their website. We got a text message saying that my contractor had been assigned. They called us the next day to set up an appointment. When they came out, they introduced themselves and then they went right to work. They were professional, courteous and they did their job. They let me know what they thought the problem was and then they told me what the next steps would be. They kept me informed, so that was good. Home Shield met all my expectations of what a home insurance company should do.

Our showerhead was leaking. I sent in a claim and it was very straightforward. The guys came out and got part of it fixed, and then they came back and fixed the other part about a week later. The showerhead has been fine since. We also sent a claim before with a microwave and AHS also fixed it.

The garage door wouldn't open. So, two guys from Partridge came out and did whatever they needed to do to repair that. This is on a rental house that I have, and as far as I know, everything is fine. I sent in the request for service to American Home Shield on a Friday, and it was Monday when Partridge came out. I did the request online on our account. It was easy.

My garbage disposal was leaking. I called American Home Shield and they took my deductible and scheduled the appointment then the guy came out. It was a straightforward process. The contractor looked at my garbage disposal, diagnosed the problem, and said I needed a new one. American Home Shield replaced it with no problem. I have used them for my HVAC unit as well. So far, everything I've done has been good. I noticed that some of the vendors that they deal with try to upsell you, but I don't think that's American Home Shield’s problem. The vendors fix one thing, and then they say, “Well, we can do this for you. We can do that for you. You need this. It's going to be an extra $500 for that.” I tell them, “Well, I don't need that right now, so that can wait.” Besides that, the process worked well.

I had the water backing up from the garbage disposal side over to the rinse side. When it comes down to trying to reach Home Shield, it takes a while to try to get ahold of them because they have so many people ahead of us. But then, Island Mann came promptly. If they couldn't make that specific date, they still agreed with a time frame that allowed me to be present for them to come and do their work.

The double sink in my master bedroom was stopped up. It was filling up fast and water was going out slowly. I also had a leak around my shower handle. The tech fixed both issues. If I had known upon purchase I would rather have AHS cover my other appliances but the person who sold the warranty to me must've used what they had and I didn't get the option of choosing my own coverage.

The salt water system on the pool wasn't working. They said they could fix it. But nobody told me that there was a part of the repair that I'd have to pay for. Usually American Home Shield will call to say that I have to pay for a part and ask if I wanna still proceed with it. But they didn't call me. They just repaired it. I was not happy to find out after the fact and I still don't understand why that part was not covered. Then I just found out from my pool man that the repair isn't working. So I've already reached out to the vendor. But in general, I'm happy with American Home Shield. Other than a few things, they've been great all these years.

The hot water heater wasn't working and the techs came in and they were very professional and very nice. They cleaned everything up and left in a timely manner. Submitting the claim was a pretty simple process. But they charged me for relocating the pipes. I didn't realize I would have paid for that because that was all part of the plan.

The fridge quit working. It was not getting cold. The techs that American Home Shield sent out were very good and professional. The fridge has to be replaced. AHS gave me a quote on what they were going to cover, and then they sent me an email and said that I had to send a copy of the receipt. I wasn't going to do it at Lowe’s because I found something very similar to what we had, that was cheaper at Home Depot. So, we got it at Home Depot. The fridge hasn't been installed yet. But then they said to send a picture of the receipt. I've done that last week in an email and I haven't heard anything from them yet. I was satisfied with the first part. But now, I’m just hanging. I'd like to know what was going on. But if you try to call them, you're on hold for two hours or you have them call you back.

The dryer wouldn't turn on. I checked to make sure it wasn't an issue with the power. I tried to diagnose it myself and I couldn't, so I called the experts. I put the claim in on a Saturday and I got a notification that someone should get in touch with me. I didn't hear anything from anybody, so I contacted the contractor on Monday. They said they didn't have anything on their record and recommended I contact American Home Shield. I contacted AHS and they said it was overbooked and they would have to get another contractor out here.

A-TX Express came out to give an inspection on my heater. I got an email saying that it'd be a good idea to schedule a heating inspection annually. It was very quick and professional.

My garage door closed but then wouldn't open. I tried resetting it and checked to make sure nothing was blocking the sensors. I still couldn't get it to work. I called American Home Shield and I got Smokey's Garage Door. They sent an email that they were coming and the guy called me a half-hour before he got here. He loosened the chain and checked the motor and return spindle. He replaced the lock the door goes on to and was out in an hour.

We were getting some leakage towards the bottom of the air handler in the garage. Water was accumulating slowly and we had towels soaking it up. BMS came out and they were able to determine that sludge was building up at the bottom of our drip pan. Although we've been changing the air filters frequently and sucking out to the drain line, it still formed in there. So they showed us a different way to drain the drain line. It's working great now. I've always had good luck with BMS. They always give us great service and we were pleased with what they did and what they found. They were also very friendly and very informative.

I called American Home Shield and requested service because my washing machine wasn’t spinning. The claim process was very easy. The first repair company that they issued was very unprofessional. I was very dissatisfied and I was getting ready to leave American Home Shield. But they assigned the claim to Sears Atlanta. I was told to expect them within 30 minutes to an hour. The individual who came to my home was very professional. He showed me that there was a piece that had worn out through time and he had to replace it. That was a great experience. My washing has been performing well. The repair has helped tremendously.

We were very happy with our claim. It was fairly easy to submit and the tech that came out was very good. the experience was very professional. We enjoy having American Home Shield and having peace of mind for our home.

We put in a ticket for a guy to come out and do the winter inspection thing. He said the heater wasn't working. The sensor was reading too hot. So as a safety feature, it wouldn't turn on the gas to make the air hot. It would move there but not actually make it hot. And then I went to the Home Shield website and I said, "Schedule a heating fix." The guy came out, said it was the logic board was reading the thermostat as being too hot. But the actual temperature was just fine. But they replaced the logic board and that was that, and it blows hot air now. He gave us a 60-day warranty and left with a zero dollar invoice. The techs were all nice. The only noticeable negative thing was they all smoke heavily. But all in all, it went great, smooth, they were quick, and professional.

Our dishwasher suddenly had no power. Everything else worked around it. We submitted the claim on Sunday. I loved the fact that I could do everything online. The process was super easy. The gentleman called me on Monday and was here on Thursday. He found that it was a loose ground wire and fixed it within 20 minutes. American Home Shield was excellent. I'm very pleased.

We had an outlet that wasn't working. I called AHS and they said Electric Service Professionals would call me within 48 hours to schedule an appointment. When I connected with them, they came three days later. I had inadvertently fixed the issue myself and the techs explained what I did that fixed it. They were knowledgeable and they told me what to do if the problem happens again. So far, everything has been working great.

I've had AHS on two properties for years. It's more for mental peace of mind of mine. So if I get hit with an air conditioner, a furnace, a plumbing leak, and a washing machine all at once, I'm covered. I wish I would have had it when I was a younger first-time homebuyer because those expenses can really damage the bottom line every month when starting out. American Home Shield is a good deal. I just don't take the time to really analyze the financials of it because I feel good having it.

If something breaks, a home warranty helps with the repairs. My uncle told me about American Home Shield so I went with them. I've filed claims for the washer, the icemaker, the air conditioning unit, the microwave and recently, the dryer that was not heating correctly. I'm satisfied.

Allen Appliance Service came out the first time for our built-in icemaker claim. They replaced the pump that was bad and it wasn't making ice sufficiently. It was only making about 10% of what it’s supposed to. The same guy, Craig, came out again after I did a recall request and he determined that the radiator was unusually caked up with dust. He claimed it and he said that he was sure that it was the problem. Now it has started making ice again. Craig is an outstanding representative.

I had a couple of repairs with Master Pro and the most recent one went excellent. They came out for the refrigerator ice maker and the technician was professional. He knew what he was doing and ordered the part timely. Then, he set up the appointment to come back, so everything was great. But my other claim with them did not go well. The tech was supposed to fix the garbage disposal and two faucets. He fixed one faucet and tightened it. But it was so tight that you couldn't even move it. Then for the other faucet, put in that he fixed it but he did not. It’s still spraying water all over the place. The garbage disposal is also still not working. You still can't turn it on and off and you have to keep resetting.

Hornet Appliance came out twice. They came out to service the washing machine, and they had to replace it because they couldn't find the part. The second time they came out is to service the dryer. Everything was good. It was difficult at first to get the claim to American Home Shield going. Also, I'm still waiting for the check to get the new washer.

The AC wasn’t coming on. The unit had just quit responding. I tried to buy a new thermostat but it didn't fix it. So I called American Home Shield and they sent somebody out. That was the first time I've filed a claim, and it was very simple. I did file it online. The contractor was here the next day. I was very pleased. The contractor they sent out was very knowledgeable. He found the issue quickly, redid some wiring, and he was able to get the heating up and going again. I had just purchased this home. We've only been there for a couple of months. It was some wiring that was incorrect from before we moved in. He took really good care of it.

It took Total Air four times to fix the problem. They scheduled one and the guy came out and said things that we needed. The second guy came out and said we needed other things. The third guy came out, he said he fixed it, but it went out an hour later. He came back last Friday and it’s been working ever since. It was a little upsetting because it was hot in my house and I had company over, and then it gets cold. But using AHS was easy and quick. I was satisfied with that part. Getting someone assigned and the appointment was two days later or the next day was pretty good.

The service was very good and was very timely. I filed the claim on Sunday and United Air Temp came on Monday. So it was quick. They're very respectful and helpful. The tech was very nice and very thorough. He was wearing a mask the whole time and we kept our distance. He also called to make sure that nobody was sick in the home. My appliances are now working. Submitting claims over the phone and online was very easy.

The contractor came out the same day that I did the claim for the AC that was not coming on. The guy was very quick. I wasn't there at the time my roommate was but he kept calling me to inform me what was going on. He was there for quite a while but he fixed it and I haven't had a problem since. He was very thorough with the whole process. He went through each thing to make sure that everything was working properly. Before him, I didn't have the best experience with the company American Home Shield brought out. They were there maybe five minutes and didn't look through everything else.

I'm a very techie guy but I had a hard time using the website in the beginning. The customer service was pretty good though. Recently, I worked with their tech, Gary, and he was good. He knew what he was doing. He was not late. He opened the dryer and knew what the problem was. It took a half an hour or two and he fixed it. The stove and the dishwasher were also having problems. He ordered the part and when the part came in, he came and fixed it. Then I opened another ticket because the oven was not working. When he looked at it, he said the issue was the burner was leaking. He ordered the burner and when it came, he came and fixed it too. I will always recommend him. I will recommend AHS too. I have nine properties and I'm thinking to add AHS to some of them.

I am very happy about my service with American Home Shield. I am a senior and AHS has been such a blessing to me. I was able to get large items repaired or replaced. Their service is quick and there is always consistency with their customer service. There's never negativity or I never have to worry that they won't fix something. AHS always came through. And people that they schedule to do the work have been excellent. I've just been so pleased. My son had kind of crossed me about getting the home warranty service a few years when I first told him about it. But I was stubborn and told him I was gonna do it. I've been so ever grateful.

We enjoy the convenience of the service. I got a lot of old equipment, including an old air conditioner and heater. At some point, I continue to do the annual maintenance on them and American Home Shield got it fixed. We were able to schedule the service repair and the tech that came out to do it was wonderful.

Our kitchen sink, dishwasher, and disposal were all not draining. The dishwasher and the disposal were holding water. And the only way that you can get it out was to literally take the piping and let it drain into a bucket. Leak Seekers came in and their plumber did what he did and magically, everything started to drain properly. It was very professional and very quick. He knew exactly what the problem was. It was fast, efficient. It was pretty easy to submit a claim with American Home Shield. Their warranty is great but the contracting service they send out is a hit or miss. We’ve had some poor cases before. But I have no problem recommending Leak Seekers to somebody else with a plumbing need.

Better Western Appliance came out for two different things. They came out for my washing machine. And then later, they came out for my dishwasher. The guy said that the carriage on the dishwasher cracked and he couldn't get it anymore. So, Home Shield sent me a letter saying that they wouldn’t pay for the washing machine. But I appreciate it. The claim was $700 and it’s a $900 washing machine. And then on my dishwasher, which wasn't very old, the motherboard went out. The guy put a new one in and it works fine now. He's a very nice man. I'm the owner of Scott Allison Real Estate here in San Angelo. I recommend Home Shield to every house I sell.

I could set my air conditioning's temperature but it wouldn't get cold. The temperature would do down to 60, but it wasn't blowing out cold air. I called on Friday. The tech set my appointment for that Tuesday. I don’t know what he did, but he fixed it. I like Home Shield.

I'd go online when submitting a service request and sometimes, I'm not sure if what I put there is correct because American Home Shield would put in the wrong thing I was putting in a service request for. So, then I followed up with the call. My concern is that the people they choose to do the work is really not close. It appears to me that my request seems to take a little longer because they're not local. I'm in Northern New Jersey and the people they are sending me are coming from Southern New Jersey, an hour away.

I was having some trouble with my dishwasher. It wasn't cleaning very well and wasn't drying at all. I was also having some issues with my stove. The fan wasn't turning on, so the front vent and the top element weren't working. The repairman said that both of them needed to be replaced. The vent wasn't turning on because the main board on the stove was bad and that stove is no longer made nor parts for it. Then with the dishwasher, he said that the tub was rusting out and that it needed to be replaced. The experience with American Home Shield has been fine except for the long hold time. But other than that, everybody's been nice, kind and helpful.

The service with American Home Shield has been great so far. I called them and they got somebody out as quick as possible. So, I was happy. Whether it was on their end or the company that they used, it worked out good either way. They came out for the AC but I have another issue right now that they’re addressing. It’s a little separate.

The refrigerator was making noises. I went online and submitted a claim to American Home Shield. It was easy. The guy who came was very professional and very good. Mostly, my claims to AHS were for water leaks and everything was always resolved satisfactorily. In every instance, we have had professionals come out and handle the situation superbly.

I called AHS for the unit outside that was not cutting off. The guy that came out was very knowledgeable. I was so proud of him. He's just 23 years old. He figured it out and he knew what he was doing. Everything’s fine now.

There were several different plumbing things. The technician was very nice and friendly. But he wasn't sure if the solution was going to be the fix. We're waiting it out just to see if I'm going to have any problem. I recently enrolled my mother in Home Shield and the salesperson told me that she could do more than one service request, like if it was electrical and plumbing, she could call both of them on the same service request. I called back just to confirm that and they told me they would look into it and get back with me but no one ever got back. They sold me on that for my mother, but then I could not get to the bottom of that on expectations. Other than that, the service has been fine. I'm satisfied.

We had two services on the same HVAC unit. It had a heating issue recently, and then before, we had a cooling issue. Both times, they were pretty quick as far as the contractor setting an appointment and coming out. They took care of the issue in one trip with no added cost. So it was really great. Also, the claims process is very easy and quick. Just go on the website and submit a claim. Then within a day, I get notified from American Home Shield who the contractor is. The contractor calls me within a day and sets an appointment. I'm really impressed of how everything's gone and the service I received.

The icemaker quit feeding out. It made ice but you had to reach in to get it. It was a little trip switch on the inside of the box there. And the little pin that held the trip switch broke. The tech had to order the whole back part, which is just a one-piece plastic tank. He ordered it, then when he came back in, it only took him 45 minutes at the max to replace it and it's working fine. It's working just like it always did. It was an excellent service, so I had no problem with the way they did it. I've recommended Home Shield to two different people so far since I've had it.

We had a couple of things that weren’t working and the guy found out right away what one of them was. He also found out right away what the other one was. I had about four different electrical outlets that weren’t working and he got them all working. One of the sensors was wrong. I didn’t even know we have that sensor and he fixed that. He did a real good job. He was neat and he wore his mask. Out of 10, he did 10. He knew what he was doing and checked everything.

The heater wasn’t working. Submitting the claim was very good. The tech came out not very long and it was repaired. I like American Home Shield. They were on time and I appreciated it.

I took care of submitting the claim over the phone. It worked well. And then, the guy came in on time and took care of the thing. He didn't change out to throw it in the sink. But they call it gooseneck. He put in a new garbage grinder, and it doesn't leak. And the garbage grinder works, so that's all good. The techs didn't leave any debris and took the old garbage disposal away. Everything was fine. However, be very careful. When any problem happens around the house, don't try to take care of it yourself and don't call any professional to take a look at it. Because if you do, you get screwed. That's what happened to my air conditioning.

I've had Home Shield on my home since I purchased it over 15 years ago. The only problem I've had was when my furnace went out, the repair people couldn't get here for three days and it was cold then. I just hired somebody myself and paid it. Other than that, I've always had a good experience with people I've had to call. The USB port in my garage wasn't working and Schen Electric LLC came out. They were on time and polite. They fixed the issue and cleaned up their mess. I was so happy with them, I hired them to do other work on my house.

Will Fixx It installed the cooktop, and they were thorough. I have no complaints about their work ethic. As far as American Home Shield, there is a very long waiting period on the phone. Coronavirus might be an issue, but maybe they can shorten that time. Other than that, it is a peace of mind when they are able to make the repairs. They are supposed to be doing a repair on my oven. It was a longer wait period before I could get a resolution. One person said it couldn’t be repaired. Someone else said they could do this and do that. So, I was unsure about how they were gonna handle it. Hopefully, they will take care of it. But they did come out for the thermostat and told me it would be six to eight weeks waiting period before they could finish that up.

My heater was making a “woof” noise, and then after that, it would start blowing out warm air. When it stopped working though, it was doing that “woof” noise, but it wasn't blowing out any air at all. I noticed it happening Saturday night. I went online to put in my information and then Monday, I got a call. The repairman came on Tuesday, and he was very knowledgeable, polite and professional. He was perfect. If I had another need for any such thing, I would love to have him back. He fixed my heater. He put in a new capacitor and it was good to go. I was thrilled. Now, the unit is still working great. In fact, it's working better than it's worked in a long time.

Our hot water was not turning on. I called American Home Shield and opened a ticket. That was a very easy process. I got an email from American Home Shield that I had been assigned Clean Rite Drain Service. They called me on that same day to make an appointment. They checked out the water heater and it didn't work so it was replaced. The one we have now works great.

The plumber called me and within an hour, he was at my home. I had a leaking faucet and he fixed that. I had another area that had a leak but it wasn’t leaking when he came so he couldn't see where it was coming from. He advised us to call back when it starts to leak again. He said that if the leak was coming from the spot where we saw it, the floor would have to be dug up in the bathroom. AHS doesn't pay for that so, I would have to pay for the floor to come up in order for him to get to the leak. And that was one thing I wasn't happy with because if something needs to be fixed, it needs to be fixed. I assumed that to at least demolish and then replace with existing material would have been covered under my warranty. But as far as what was fixed this time and how quickly he responded and his demeanor, I was happy with that. He was friendly, personable, thorough and professional.

The bottom shower needed a snake out the drain. Also, the cartridge for the knob for the shower upstairs was upside down so, when we turned it on, there was no balance between hot and cold. We just got American Home Shield and the first problem was handled quickly and efficiently. I liked it. Also, they found somebody that was local. The techs came right then and there that same day. It was very timely. They were very professional when they came through and they had their masks on. They were very knowledgeable about the situation and they got everything done. It was great. People need to have AHS and I would recommend it.

One of the reasons I chose American Home Shield was because my understanding of what I had read online is they would cover more things, including a saltwater pool. Their claims process is fine. It's pretty simple. But the several times I've called customer service, I’ve been on hold for 45 minutes or so. They don’t have an option for them to call you back. You have to hold on. And that's a really long time to hold. For a claim I had, Brick Street Plumbing came out. They were really nice and easy to work with.

A sink was leaking and the tech from SAP said the actual drain that goes down was off. He took that off and then put another one in. The experience was pretty quick and pretty easy. Everything with AHS has been pretty straightforward. The only thing was with the AC, they only cover $10 of the Freon and it was $100 so I still paid $90 for it. It would have been nice to know because it would’ve been cheaper just to hire a technician on my own than to go through them.

I was having plumbing issues with leaks. A person came in and quickly fixed my problem. He was good and everything is working good right now. I’m glad I got AHS.

Alejo Electric Incorporation for an electrical claim that I called in with AHS. The tech was really professional when he came in and was very polite. As he did the job, he kept me informed step-by-step from the beginning to the end. He was in and out.

We were having an issue with the air conditioner. It was very easy to place an online claim. Once American Home Shield received the claim, it was within a matter of minutes that the contractor actually called me to set up a time for them to come out, with me completing the claim, and then them getting it. They had to come back out because we thought there was another issue. It turned out that it was an oversight on their part. But they've fixed it, and everything's good. It was a great experience.

The service was great from American Home Shield, but I wish that when you placed a call for an item, it didn't take three days for someone to come. I called them first on Saturday morning, because that's when I noticed the leak. They couldn't come out until Monday, and at that point, there was no telling how long it had been leaking. The plumber was able to fix it really quick and he got in touch with American Water Damage. I might have been better off calling the plumber myself though. I still would have had water damage, but maybe less. Now, I have a big hole in my ceiling, which is not anybody's fault, because there was a lot of water in the ceiling.

My microwave had been smoking. The light fuse I had replaced a few years ago was actually the wrong one. And then, my light was only coming on halfway. The guy from Appliance Mechanics ordered a new component to fix the light. It actually comes on full, half, and off now, which is good. That's been broken for a while. I was impressed that he went above and beyond to fix it.