American Home Shield Reviews

I went online and did a service request through americanhomeshield.com then paid my service fee. This was back on October 30th or 31st. My appointment was gonna be through Sears for November 10th between 1:00 to 5:00. I was okay with that. I kept getting texts saying, “We're gonna be there in like a week. We’re just texting to confirm. Please confirm with us that you still want the appointment.” That was from another week out and the day before. But on the day of the appointment, I didn't get texts.

AHS gives peace of mind knowing that it's there because I don't know how to fix things. That's the biggest reason we got it. If something big happened, it would maybe help cover it. The service is not great but not bad. I had an incident last month. There was a pipe break and I paid my $75 copayment but they charged another $200 to fix it. That was kind of weird that I had to pay more.

I've had this service for many years and I've always had good luck with them. Sometimes, it could be challenging getting stuff done, but I've always gotten it done. But there should be an easier access to get through to somebody and get the job done quickly.

Last time, they used a subcontractor and one of them was a total dud, which I absolutely disliked. But besides that, everything has been a good experience thus far. I like American Home Shield. But they're a little expensive compared to what's in the market.

I was very pleased with American Home Shield and Discount Plumbing & Heating. AHS had the guy and he contacted me within a day or so. He took the time to show me how my furnace worked, teach me how to change my filter, evaluated all the registers, and made sure that I had enough airflow and return flow. He spent a lot of time coaching me and making sure I was prepared to take care of my new furnace. I used the internet to submit the claim and it was simple. American Home Shield is great and I will renew my contract with them.

Our downstairs wasn't heating 100% and the contractor came out and checked out our furnace. During their checking, they found out that our filtration system wasn’t broken. It was a good service. The gentlemen looked through everything and made sure everything was working fine. I would recommend American Home Shield.

American Home Shield had a special so I called and had Express Comfort do the general maintenance to my home heating unit. The process of submitting a request is streamlined and very easy. I was pleased with the tech. I've been happy with the service that I've gotten over the years. So I would recommend American Home Shield.

If you touch the socket behind my stove, it would shock you. The techs explained to me how it could happen. It was a screw missing and they replaced it, and everything's fine. For certain things like heating and air, can we pick our own people to come out? The company AHS assigns could be overcharging you. It would be cheaper for me to call and get my own person.

This house is probably one of the nicer houses we've had. It has three different AC units and two of the three have had issues. Every contractor from AHS has been extremely nice and easy to deal with. One summer, the AC guy took a minute to get out there, but it was okay because it was not like our home only had one AC. So far, there's never been a situation where a tech didn't fix the issue and we've never had a repeat visit. I have American Home Shield mainly because I'm so busy working and I don't want to worry if something goes wrong. It's very easy to submit a claim and their techs have been very good. I keep trying to get my parents to get American Home Shield but they’re on a tighter budget than me. But I would definitely recommend them.

ADA Repair found out that there were two issues on our dishwasher. One was that the board was bad and due to the whole COVID thing, it took 10 days or so, to get the that part in, but that was not their fault. Once the board was in, the next day, the techs came and replaced it. The dishwasher is working fine now. AHS was also very nice and professional. They kept us appraised for the most part. I had to call them once to figure out when the board was coming in but after I called once, they gave me regular updates and called to schedule when the techs would come back.

H.A.R. Appliance Repair was working on my oven. The heating element had gone out on it. When submitting a claim, I’d rather do it over the phone than over the internet. The technician was very professional and very clean and he wore a mask. So far, everything is working fine. I’d tell my friends and family that they should try it.

I bought a condo and decided to use a home warranty rather than to have the unit inspected. My Realtor recommended American Home Shield. I'm very pleased with it. When I noticed I had no hot water, I called American Home Shield. The claims process was very easy. I was told who would be calling me but they didn't say when. The two men that came out were efficient and professional. Chris said American Plumbing was wonderful. She followed up twice to make sure I still had hot water and was satisfied. Everything has been perfect.

There was a water line leak on my refrigerator. The guy from Appliance Solutions was in and out in a half an hour. He wore a mask, took his shoes off, and did all the things he should do for COVID. He was helpful.

The Anthony Polisso Appliance Repair rep called and scheduled everything. He was very professional and very to the point. He got everything handled. They explained the situation about backlog of part orders due to the COVID situation. They recommended that we look into having Home Shield do the replacement route instead of the repair route so that's what we did. Home Shield is worth the money, especially moving into a new home and with something like losing a microwave right off the bat. We're still trying to move into the house. That's a big thing so it's good to get it replaced.

AHS has not paid me for my washing machine claim. Also, every time I call them, I can't understand the reps. They said they were gonna reimburse me by sending me a check. I've emailed my customer number three times already and I get no response from it other than an email that said they needed more information. I cannot get them to understand that I have sent my receipt three times to get paid but I have not received anything. Other than that, everything's fine.

American Home Shield is a good company and it's worth it. I’ve only had one experience with them but it was good. The guy that came out did a good job and we didn't have any trouble. It was quick. And he came the next day. I was satisfied.

The guy showed me what the problem was. He showed me how to fix the problem so that in the future, I could do it myself. It was fantastic.

Our dryer was taking forever to dry our clothes. The tech was supposed to contact me within 48 hours and they ended up setting an appointment. The gentleman came over, assessed the dryer, and told me that it was going to take some parts that they didn't have in stock. It was gonna take another couple of weeks to get them ordered. Once they got the parts in stock, they gave me a call and replaced the equipment that needed to be fixed. They got the dryer to work again. Things have been good since then.

I received a check from AHS and Jeremy from Mel's Appliance was awesome. He was trying to get the part but he couldn't. AHS said they were gonna replace the washer. When I didn't hear from them, I asked what was going on and he said AHS emailed me. I was trying to look for the email but I didn't find it so that was complicated. A person from American Shield transferred me over to the appliance people and I waited for an hour. It was ridiculous so I hung up. I tried to call somebody else but he hung up on me. But this girl from the Philippines was awesome. When I hung up with her, she gave me the number to call. Their guys on the website were great too.

After I make claims with American Home Shield, I usually call the technicians before waiting for them to call me. I seem to find that that's a bit faster because it takes about a day or two depending on their availability to get back. When I called All City, they picked up the phone and were able to locate the claim that I filed 30 minutes before and schedule a follow-up very quickly. So, I was very satisfied with the experience. I had my tenants there, and they seemed to be satisfied with the experience.

The guy came here about the time he said he would be. He was very nice and cooperative. I was glad we got him. He was thorough too. He checked out everything and mentioned one thing. Before the air conditioning season, something that kicks the fan motor off may need to be looked at but he said it wasn't urgent.

The water heater was leaking. The tech from Sun Plumbing and Heating came in and said that it definitely needed to be replaced. He put in the authorization for approval. He really turned it over very fast and mitigated the problem before the tank burst, which I was very thankful for. We got a new water heater in less than a week and a half.

The flush of the toilet wasn’t working and we put the claim in to American Home Shield last week. Two plumbers came last Monday to check the problem. The second plumber brought a snake and he put it to clean the sewer line that goes from our house to the main line. According to him, that solved the problem but that was not the case because after three days, we started having the same problem. We tried other things to try to fix it on our own but then yesterday, the problem was the same as it was before, which was why we followed up with a second claim that continues to the one we put last week. The schedule offered to us by All-Out Plumbing to come to our house was this morning and we were not at home so we rescheduled for Wednesday. Whenever we had to put in a claim or called AHS, they've been very responsive. So, it’s been great. The only problem has been that the problem has not been solved, which is fine. We'll eventually solve it.

Mr. Clean Drain Plumbing came and checked the leak in my mother's basement ceiling. They came back the second time on separate service order and replaced her garbage disposal. They were great overall. American Home Shield was relatively easy to use, so I really appreciated that.

The motor of the icemaker was broken and the tray that holds the ice had a crack. Submitting the request to American Home Shield went very well and it was quick. Someone came to check on it and they determined what needed to be replaced. I was told that I would get a call once the part comes, which I did. The part did not take long, but according to the company, because of COVID, there was some delay. But other than that, it came and they did the repair last week. The icemaker is now making ice and I don't have to buy ice from the grocery store. I've dealt with this same vendor that AHS used for the refrigerator and they’re good. They know what they're doing and can easily determine what the problem is. So, I've had good experience with them.

One of my rooms was not getting proper air circulation. The company that American Home Shield sent out told me that it wasn't a duct issue. They said that there was never a ventilation system in there. So there was nothing that they could do. But they were very informative. They were pretty good. I feel confident that American Home Shield takes my work orders seriously. It's normally a 24-hour turnaround and they send out text messages of who the organization is coming to do the work order. So I'm happy with Home Shield.

My last person was good. The times before that, American Home Shield wasn't good. I spoke to someone. They talked about privacy and the rep looked through my file. He sent the person down to another address that I have because I had three addresses with them. They take your money upfront so when it's something with a correction, you have to pay upfront again first for the service. It's escalated to a supervisor but the supervisor can't get back to you within a day. I get it but it's 72 hours which makes no sense.

The refrigerator wasn't producing any ice. I went online and initiated a service call with AHS. It was not difficult at all. Even with the payment, they already had me on file so the $100 was just automatically taken out. I got a bill in the mail but when I called, they said it's been paid. Initially, the part for the freezer had burned out and the guy ordered the part. I received that in about a week which is what he said it would be. He came out two days later and was right there at a reasonable time. He went kind of beyond because I asked some other questions about the refrigerator and he was able to answer all those. One of the things that we noticed was that the freezer setting was higher than it should have been. He changed that immediately and showed me how to do it in the future. The whole thing took about 15 minutes to resolve. It went very smooth.

The company called the very next day and sent someone out. He promptly came and he was nice. He came in and put on booties so he did not track anything on the floor. He diagnosed the problem, went back to his vehicle, got a tool and brought a trash bag in so that once he was done with the tool, he could put it in there and it would not do any dripping. It was a very good experience. Home Shield had my issue resolved in 24 hours. I was very happy.

Our daughter suggested getting the coverage. Last week A-US Air came to do an air conditioning check. My husband went online to notify Home Shield but we don't use it that often. If we have a problem, we usually just call. However, a couple of weeks went by before we found out much of anything. We thought it would be sooner than when we got the contractor. But other than that, he seemed good.

The last problem that I had, they sent a plumber out and the plumber that came out was awesome. He took the time to look and really make sure that it wasn't a plumbing issue. Then, it was transferred to the HVAC guy, who was incredible. He gave me some advice on what to do. Both were excellent service and were all under one claim. I only had to pay $100 once. This is the second house that I'm with AHS. The outsourcing of telephone customer service is a little weird. But other than that, it works. I like it.

I called American Home Shield and Prime Plumbing Service came out and fixed the sink. A little stopper needed to be reinstalled.

American Home Shield is good. I had a problem in my kitchen sink and a problem with my shower in my bathroom upstairs. Submitting the claim was okay, except they had listed that they would cover a certain amount. But to put in a new faucet and everything in the tub upstairs, they didn't cover half of what the cost was. The plumber said that Home Shield used to cover that stuff. Now, they don't. They said, “It used to be that they weren't scrutinized so much.” I had a claim a couple of years ago and that went well. I had a line to my refrigerator where it runs the line for the ice and water. They took care of that. But this one with the tub was $250. They had to go in and take out the wall and replace the entire shower fixture. I ended up paying $500. It was kind of off-putting because I kept thinking, “Why am I paying $800 a year and they only pay so little on that?"

I had a heater issue and made a service call to American Home Shield. I was hoping that they would be able to send somebody out the same day. It was a cold day and I was dealing with heat. I had scheduled a prior service for my refrigerator and that took several days. But I understood because there are only certain repairmen that work on refrigerators anymore.

The timer on our dryer stopped working. I really liked the guy who came. His name was Teddy. He had not received word from either American Home Shield or his home company, Greenway that they needed the part for the dryer. So, he was here for 45 seconds and said that they would have to order the part and that he would be back when they have it.

The contractors that another company sent out didn't appear professional to me and it made me look to other companies. I searched for prices and for different options that were available for the warranty plan. American Home Shield's price is more than what I was paying with the other competitor, but the services are good. You get what you pay for. Recently, I put in an order for my garbage disposal and the leak underneath my sink and the response was very quick. I was very impressed.

I went with a competitor and I couldn't recommend them to my worst enemy. So, I decided to go with somebody with a better reputation and I've been happy ever since with American Home Shield. I like that when I call up, it’s strictly automated. Usually, I would say that I hate that because if you want to transfer to customer service and they're wanting to talk to you all over again about other issues, they never transfer you. Whereas in this position, it was very straightforward. There wasn't a line of questions on why I was calling. They just process it quickly and it’s a big help, without having to hold to speak with somebody. I made a call that morning and the technician from ACE came at about 1 o’clock that same day. I was very impressed. He did a great job. My furnace is an older model and he said it was something that happens due to age as time goes on.

My dryer stopped working. I did a claim to American Home Shield online. It was easy. The techs who came were awesome. My dryer is working again.

The thermostat had lost power and the guy who came was prompt and very professional. He had his mask and shoe coverings on, which we liked. He was able to fix the thermostat easily. I did the claim online with American Home Shield and navigating the website was very easy and convenient. I also had a claim previously for electrical and the claims were great both times.

I've had American Home Shield for a long time and they’ve sent a lot of different people out here, and by far, Suncoast was the best they’ve ever sent out here. Submitting the claim was a cakewalk. It was super simple. Overall, they do a really good job. I've had pretty decent luck with them. I recommend them to everybody. I don't always get the best vendors in the world, but that can happen anywhere. But when I know that I've experienced great customer service with Suncoast, I wish I could request them the next time something happens.

It has been a great experience with AHS. My uncle recommended them and I'm really impressed with them and their online stuff. If I have to call, I like how they are receptive. They have good customer service. I don’t mind paying them because I know when I need them, they're gonna be there. When the electric would not come on, the company they sent did a great job. You could tell they wanted the business and they were doing what they could to make sure it happened within AHS' standards. They also gave me a number to call if something happened. The repair gave me heat during the cold. It was a necessity that had to be done and it helped tremendously. I also appreciated having a follow-up in case something was wrong, unlike the previous work we had done. They didn't even test it.

The contractor came out within two days, but it took a couple of weeks for the parts to get there. They said Home Shield ordered the parts. Other than that, the service on the air condition unit was fine.

When the machine runs through, the soap's getting clogged in and not rinsing out like it's supposed to. The guy who came out fixed a spring at the door. Then he ran in and said everything was fine, but that wasn't the case. The actuator is not releasing the door now that the spring's fixed. They can't get the part to fix it, and now I'm waiting on them to tell me what they're going to do about replacing it. I've been waiting since last week Tuesday to decide what they're going to do. I tried to get ahold of them today, they said that it's all for replacement, but they transferred me over to somebody in the purchasing department, and after 30 minutes on hold, I had to hang up. I had to go do something else. Supposedly, I was going to get an email about cashing it out. I was asking if they're gonna cover the installation as well.

Home Shield fixed my microwave and washing machine. That's why I have them, so I can call and get things repaired.

We found out where the clog was and then unclogged it. It went well. The tech was good. When our line was caught up and the water started dripping, I liked that the service was provided the same day. On two occasions, it was provided the same day. The technicians came out and did some troubleshooting. And then we contacted the homeowner’s association board and worked with people to troubleshoot and find out what was wrong. And then, we found out what was wrong and was able to fix it. I feel good about that.

A kitchen sink faucet stopped working. It was one of those ones with the sensor where you'd just tap the faucet and the water turns on and off. IGD Plumbing came out and they recommended replacing the faucet because water flowed to the rest of the house and everything was fine. It was just that particular faucet. We agreed to replace the faucet and they came back a week later and replaced it. The water flow started and everything was fine. But we didn't have any cold water. So we asked them to come out again and it was a really simple fix. The hot and cold water lines that feed the faucet, the cold water just had a little crimp in it so no water was flowing. So they just straightened it out. Overall, the process was really easy and very smooth. Everyone that I talked to both from American Home Shield and IGD Plumbing was very helpful. I had a lot of questions and they were very patient with me and answered all of them.

The bottom heating element inside my oven stopped working. I called Home Shield to schedule a time for them to replace it. Within 10 minutes of submitting the request, I received an email that my claim had been assigned to a vendor and that I would receive a call from them. A guy named Ethan came and he took a picture of the little plate inside the oven. I was under the impression that he would bring the part with him. But he reminded me that Home Shield had to order the part and that the process would take between five to seven business days.

Everything went very smooth with 1st Choice Appliance Repair. It was an A1 service. They had ordered some parts. And it was over the holiday, but they still got the job done, and came back and repaired it to my satisfaction. They were working on my washer that had a water leak. And then the refrigerator, which the front panel, where you get your ice and water, didn't work. We troubleshot the first issue, then figured out what the problem was, and then ordered the part. They also did the same thing to the refrigerator and ordered the part. When the part came in, they came in and replaced it. It worked the first time, and I was on my way.

We had a plumbing claim in the early part of the year and the faucets we have in our home are from Moen. Previous home warranties would give us something comparable to what is already existing but what AHS wanted to give us was something very generic. I wasn't satisfied with that. I didn't want to do it and I had to pay out-of-pocket to get another faucet. I had to pay for that upfront after I paid for my service call, which is $100. That was more work for me and more out-of-pocket. It was reimbursed but I don't think that I should’ve had incurred that out-of-pocket cost upfront when that's the purpose of a home warranty. I almost left American Home Shield for that reason and I was on the brink of saying I would go back to the previous home warranty I had before. I decided to stay and give them another chance. Recently, we had the garbage disposal fixed and that was handled pretty quickly when I called in the service.

Repair Shack came to repair my dryer that was not getting warm. They provided very good service and we've been washing clothes like mad people do since then. So far, having AHS has been easy and economical. It’ll work out very well for us.

I started with American Home Shield in 2000 and there was a year break because they decided they didn't want to cover me anymore. They wanted to make more money off of me. I was paying and I was active. In 2017, they decided they wanted to charge me $100 a month for the cost. AHS has replaced a number of items for me over the 20-some years that I've had the service. All of the stuff that were replaced have been of quality. The people I talked to any time I called in have been very good to work with. And even though I felt a little slighted for that year, I do everything I can to promote AHS.

I tell anybody I know that’s buying a house they should get a home warranty and American Home Shield is the one I'd recommend. When I had a leaking faucet in my kitchen sink, it was very easy to do the claim on the website. It's very intuitive. I also love the plumbers that were sent out. They replaced the nut and the washer inside the faucet mechanism, and it was fixed. It was awesome. I put in a claim with them about a week ago and I requested the same plumbers that fixed my last issue to come out and help me with this latest issue because of how much I like them.

I filed a claim for a microwave that wouldn't turn on. The techs were out in two days and they were awesome. They had to order a part and it was a week later that they repaired it but that's ‘cause of Thanksgiving.

I was standing at the sink and I turned on the garbage disposal, and it was leaking a lot of water right underneath it. I used the webpage through American Home Shield to put in the claim. The repair guys came out a little earlier than they were supposed to and within 15 minutes, it was replaced. Now, it’s good and new. I've had two other home warranties and this was the first one I've done for American Home Shield. I've done one from another company but it didn’t work out well, which was why I switched back in June.

The dryer wasn't heating. Submitting the claim was good and the tech from Dudek was very good. The dryer has been perfect since the service.

I had a claim for my garage door opener and it went well. The contractor showed up when they were supposed to and they fixed it. Also, I had questions and they answered everything.

The ceiling fans stopped working. The remote on the ceiling fan stopped working. Hoffman came out, they diagnosed it as a remote and remote receiver. They had to order something. They came back a week later and fixed it. Hoffman was great. The one thing I noticed, I was trying to get ahold of Hoffman because I hadn't heard anything while they were ordering the remote and I didn't know when they were coming back. So, I went onto the Home Shield website and it showed that my contract wasn't current. I didn't follow up on that because a half-hour after I had that problem, Hoffman called me back and they scheduled a return visit. Home Shield is doing a good job.

I called the number that I had for the policy when I had a faulty faucet. The service was very good and fast.

My air ducts were malfunctioning on my furnace. American Home Shield sent out a contractor who was a very nice guy and very competent. He looked around and crawled into the house. The only thing was that AHS rejected my claim. They said it wasn't wear and tear. I said it was, but I lost. I was very disappointed. Then they said to use the website, which is much better, but if I have a problem where I have to talk to a human, it could be difficult for the phone call, a long wait than the website. However, I put in about 10 claims with them and they do a great job. I love it.

Sometimes, it's not black and white. You have something that's broken but they can't really tell you if it's covered. They want you to pay the $100 deductible then figure it out but it's not refundable. I've had several claims with AHS and the last one was difficult. The person that AHS sent out was one company and I kept waiting for their approval of the repairs. When I finally called in, they said that that company decided they didn't want to come out this far anymore so we had to redo the whole thing. We had to get another repairman out here. But it was done last Monday and it came out fine.

I've been with American Home Shield for 20 years. When I first signed up with them, I had no trouble getting anything done. Now, when I call in, I gotta sit on hold forever to get anything done, and a lot of times, the service too. I just went through an incident on my microwave, which I called in, paid my deductible. They dispatched a company, which was fine. They came in a couple days. They said it burned the circuit board out and they're not available anymore. So, we had to get a new one, which is fine. AHS gave me a buyout price. They also told me that they couldn't get one, so if I wanted to wait, I should call back in three weeks and they would place an order. Which is what I ended up doing because I couldn't find one like mine around here in Madera. Then they already told me they had checked and they didn't have one. So, I went ahead and had to order it.

The dryer would squeak really loud when I turn it on. I submitted a claim and AHS called me 10 minutes later. They said they would have somebody out in 30 minutes. The contractor was out immediately and fixed it that day. It took them 20 minutes to fix it and then the whole process was done. AHS is really easy to use. It's a great process.

The pilot was not staying on in my furnace. I called AHS for a claim and their process was really simple. They sent Long Lane out. This company did my AC condenser last year. I was really pleased with them so I got them to come look at my furnace. I couldn't be happier. Everything went pretty smoothly.

I have four policies with AHS which I previously had with First American. First American was a nightmare and their customer service is not quite acceptable. On the other hand, AHS is great. I'm very pleased with them. Up To Code Plumbing came out recently for a leaky shower. Everything they told me happened ahead of schedule. They told me I would be notified in 24 to 48 hours because I said it wasn't an emergency situation. I was notified probably within an hour. There was some lag time from when we called it into when they serviced the property. But that was on our end, not theirs. We were trying to get a time to schedule it that we could make sure somebody was at the house. My adult son was there and said the guy could not have been nicer and explained everything. They were professional and everything was smooth.

The garage door wouldn't go up. The panel wasn't working. The mechanism at the top was broken. I called AHS and spoke to someone. I've always had such good response with them. I knew it wasn't gonna be a very long time but I wasn't expecting the very next day because of COVID. When I came in from work and put the garage door down the other night, I heard something pop, but it's been working fine. I'm so grateful that my door is working now. However, the tech put a different keypad in. I am kinda concerned with that because they know my code to get in my house and I don't know how to change it.

I called the 800 number, then Home Shield said that they would send it to a local contractor as they always do, and then I would hear from them within the day. I heard from them the same time as I hung up the phone or I had a text there. The team they sent over is a father and son team and they were magnificent. They've been doing it a long time. They came in, they did all the social ** for COVID and got the thing fixed. Home Shield did a great job. They are extremely good and very reliable.

The heater wasn't heating and the tech from Element Pool Repair that AHS sent out handled it. He had to come back a second day, though, because it needed a new panel. But he came back the next day like he said he would and fixed it. So it was all good.

It takes forever to get in. You have to call in and wait for 15 minutes before anybody gets to you. And then, because we live in a rural area, it takes a little longer to get people out here. We don't get the response as quickly as I'd like it. But the response time is the only thing I have a problem with. Our recent claim was my kitchen sink. I tried everything to unplug it, but they wouldn't go, so we brought A-1 Plumbing out. My wife was here when he came out and he got it working. He got it working on Tuesday, but we had to leave town for a funeral on Wednesday. We haven't messed with it until yesterday. We got back yesterday, and it clogged up again. I wasn't able to do it, so, I called him this morning. I had to call in for another ticket, but they said if it was the same problem that I wouldn't be charged, which is what I'm hoping. They called and I was hoping I could get them out today, but they said they couldn't make it until tomorrow afternoon.

We've been with AHS for 10 years and our experience has been really positive. We submitted a claim because we kept having problems with our furnace. The techs that came were great with communication. They did really well and they were here on time. They looked at it, assessed our problem and then ordered the part we needed.

I've used AHS for several appliances and they come out. I like that they've changed some of the companies they work with and it has been helpful because the service wasn't too good for a while. I called them when the dryer would keep shutting it off. C&C Appliance Repair called me one night saying they would be out the next day. The interaction was fine when they came out and the dryer has been working perfect since.

Updated on 11/29/2020: This is an update to my original review posted on 11/21/2020. In that review I summarized the horrific experiences and fraudulent practices that I've endured dealing with AHS. An AHS representative immediately responded to my review and marked it as "in resolution." Don't let this fool you. I received a form email from someone and immediately responded within the hour.

My heater didn't work. I went through American Home Shield's automated thing. I spoke to the Higginbottom’s guy when he came. He called me and told me when he was gonna come. He called me later that day and scheduled it for the next day. He was in and out. The repair helps out a lot because I can go from air conditioner one day to heater the next day. My experience with American Home Shield has been great except when I had the air conditioner fixed, I had to pay 2,200. They might have said something about the type of contract I had. I paid for it but I thought that was the whole point of American Home Shield. If they can't fix it, they'll replace it. I paid for the air conditioner. American Home Shield paid for the Freon. That was only like 10 bucks a gallon.

I submit claims for my father-in-law. I did it online, and it was nice and simple. DNG Appliance Services was very good. They were on time and they did exactly what they said. Everything has worked well.

My gas dryer was not generating any heat. Submitting a claim was fast and easy. I got a response and the assignment of a repair person within minutes. The contractor was polite. He answered all of my questions. He told me what his approach was going to be for the repair and then when he determined what the problem was, he told me that needed to order another part and approximately how long that would take. They then followed up with a phone call letting me know that they had the part and scheduling a new repair date. The process ended up taking about eight days. He installed the new part and did a test run. The dryer seems to be working fine.

My water heater wasn't having any hot water. I called Home Shield and in 30 hours, they came out and serviced it. The techs did a fantastic job and everything has been perfect since then.

My water heater wasn't working. Home Shield sent me someone. The water was cold so M & E Plumbing Services came, checked it and went back to order parts, and then they came a week later to fix it. They did a good job. Overall, everything was nice. We recommend Home Shield for friends or family.

I was telling American Home Shield that I was gonna drop my service with them because I don't like it as far as sending me out these bootlegged folks who didn't do anything and lied. AHS got me a second opinion who came out and did the work. I'm just waiting on some parts and Myers got to come back and fix the water heater. Submitting a claim to AHS is okay. I just don't like talking to these foreign people. It's difficult.

Every time we've used the service, it's been what we've expected. It's been great customer service. The problems that we had have been fixed in a very timely manner. We're pleased with the service that's why we continue to keep using AHS. Recently, our furnace had turned off. With it being in the 10s and low 20s in the house, it was kind of important to get somebody out pretty quick. AHS was able to send out a technician that same morning that we called and he was able to fix it in no time. It was a great overall experience.

The water wasn’t retracting or when the dishwasher was working, it wouldn’t pull all the water out. He tech fixed it on the day he came. I like American Home Shield. My sister-in-law talked me into getting into it and I’m satisfied with them.

The heater wasn't working and a technician came out and fixed it. He seemed knowledgeable. He just had to take out one part and put another part in. It's easy to request for service with American Home Shield. Also, I would recommend the expense. In Alaska, our rates are extremely high. So, if you had two or three claims in a year, you'd probably end up saving a little bit of money.

My water heater had cold water for the whole weekend. I called my Home Shield to have a plumber come out. They said because of COVID, they needed me to submit a picture of the water heater and a picture of the label on the water heater, and they let me know that the water heater needed to be replaced. I asked them if it was a possibility to get a tankless water heater. And they said, “You have to have an upgrade on your electrical.” And many times it’s more expensive and I would have to pay out of pocket if I wanted a tankless. They said I had to have a 60/60 volt on my electrical, which I didn’t have. So, I waited and was trying to get a couple of quotes myself. I wanted to know if they would give a cashout option if I decided to get a tankless. It took a couple of days, but they gave me a quote of 1,200.

The dishwasher stopped running water, so we called it in and the techs came out. They discovered that the control panel on the front of the door was the reason it wasn't pushing water through, so they ordered the control panel and fixed it last Friday. It was a seamless process. AHS is worth the money. I also have a rental house in Hampton, Virginia and four years ago I switched to AHS from 2-10 and I've been happy with it ever since.

I had a home in Woburn for 20 years. I found that American Home Shield is a few dollars higher than some of the warranty providers and at one point, I said, “Let me try this other one.” I ended up trying two companies that supposedly saved me $30 a month, but when I called them, they didn’t cover it. I learned a lesson. A lot of the common things, American Home Shield cover 100%. Anytime I've called, they've replaced and always upgraded to a better unit. I'm impressed with that. Everything, they've done for me. I had a dryer that went. The girl said, “Let me upgrade it to a better one.” I had a clothes dryer that looked incredible as well. It looked like it came from a super movie. When we had a stove that went bad, it was upgraded. They've also changed two built-in air conditioners over those 20 years.

My garage door went out and I called Home Shield. The tech came out and gets it fixed but he told me that I need to replace my springs. He said it was gonna be $300, which is not covered on my warranty. I had to pay $100 for him to come out, pay him another $300 for the springs, and I pay $75 a month for the warranty. The garage door cost me $500. But I talked to their rep before I got the warranty with and he said everything's covered and if something breaks down and they can't fix it, they would replace it.

The ice maker wasn't working. The tech showed up way early but it was fine. He had to take something apart in the back and he was there less than half an hour. Everything's working fine now. For the most part, we like American Home Shield. But we had to really look at the contract and scrutinize everything before we decide whether we're calling or not because we found some things that weren't covered that we thought were covered. Also, it can be kind of a pain sometimes in trying to get through to somebody. But now, my wife does what she can online. A while back, there was an issue that she couldn't get it done online. So then, she had to call and deal with phone call stuff a lot. But other than that, we're happy with them.

The online experience with Home Shield is easy. But what you have to do a recall is difficult. It's the in person that is not easy. It's horrible. Something broke inside of the heating, so Plumbing Enterprises needed to fix it. They had to order a part. It’s still not working.

We had a couple of outlets dead and I was given a date and a time range when to expect the contractor, All American Electrical Service, and they met all that. The electrician came out to check out the outlets and took care of the issue. I was very satisfied.

I've had a lot of difficulty with logging in. I have no idea why every time I go in, I have to call and get everything reset. It's not smart and we're not supposed to do it, but I use the same password for everything. I don't love the website access. I switched from another company. I got the Realtor discount, so I was able to save a little. I'm a Realtor and I use it for my clients.

The waterline in the fridge kept freezing. I'd defrost it and it would refreeze again. GE Appliances have been out here prior for the same issue. So they came again and they said that they believed the door was the issue. They ordered a new door but when it came, the handle didn't fit. They didn't make the right door where these handles would fit and they didn't send handles. Other than that, the claims submission with American Home Shield was super easy. I've had a few things fixed and they do a great job. People who are considering purchasing a home warranty should do it.

Our real estate agent gave us a policy with American Home Shield for the first year of our home ownership. For the times that we had to call them, we were completely satisfied with the result so we extended our policy for another year. I called and told them of a plumbing issue we had and they sent out Acrat Plumbing & Heating. They handled the issue perfectly. They identified the problem and checked to make sure that that was something that was covered. I paid $75 and it was done.

I've been with AHS for several years. I'm good with them. CNJ Services recently came out for a water leak. They had to get parts and repair it. Their work was good.

The temperature in the house wasn't matching the thermostat that was on the wall. The tech that AHS sent came out and he looked at the one downstairs, and he changed that one, saying that the sensor was off. I told him the one upstairs, the bedroom temperature doesn’t match the thermostat either. He said okay. But he was like, “Just leave your room door open, so the airflow will come through.” It doesn't work like that and it was still hot in the room at nighttime.

The washing machine was unbalanced. But I had problems with the first contractor that American Home Shield used and I had to get another contractor. The first contractor would not return the call and did not show up on the day they were supposed to show up. I called the company and talked with the representative and then talked with the supervisor. The supervisor that I talked to was highly rude and I did not appreciate their service. American Home Shield looked up a different contractor and had them come out. The second contractor showed up when they were supposed to and called like they were supposed to. The gentleman that did the repair was very professional and did a good job. The washing machine now works like it's supposed to. American Home Shield seems to be a good company to use.

The service was perfect. Fortunately for me, my appliances are one of the ones that Home Shield have set up in their system so it was easy. The problem was there for me to click as well so I didn't have to type anything out. It was a little delayed because of parts, and then I got a different repairman the second time around, so he wasn't quite sure to do what the first guy was thinking. But in the end, my problem was fixed, which is all I cared about. Home Shield is everything I thought.

ATR was sent by American Home Shield for a heating tune-up and they were very professional. They got the job done. They said everything was fine. My heat’s working pretty fine. Everything's going good since I've been American Home Shield. They're always on top of everything. They always get things done in a timely manner. Anytime I've ever had an issue, the problem has always been resolved. They're a good company.

I had a miscommunication with American Home Shield. They didn't call me to tell me that American Team had to get some piece. They ordered the piece and they had to do everything and it took days to get the piece. I had to call two times to know what happened. American Home Shield told me that they would call in a few days and that they were going to leave a message. But I didn't get the message from them. When I called American Team, they said that they sent in their report to American Home Shield. I waited another fours day to call and know what happened. American Home Shield told me that it was because the American Team was asking for one piece and that it was going to be there in about three days, which was true. They came out and fixed my heater. It is working good. The guy who went in there was very nice and professional. He was on time. Overall, American Home Shield and American Team were good.

When my microwave was not heating, I requested a repair service online. The website was easy to navigate and my expectation on when the technician will come out was met. The technician was very professional and personable. It was excellent. American Home Shield did what it was supposed to do.

When you want to make an appointment with AHS, it's not too bad. You just say what it is, then they tell you that they got this company that's gonna reach out to you. It’s easy. The Nova HVAC was very pleasant, very professional, talked to us, told us what changed in this and showed us the piece that they were replacing. We had another experience. We were getting a new sump. American Home Shield sent a company out from West Virginia and I live in Clinton, Maryland. The company came out and said, “Okay, we’re gonna order, we gotta do this.”

I got a claim going with American Home Shield and it was really easy to do so. A guy from Patriot Plumbing came out. That was like a matter of days after I closed on my house. I did another claim since then. A guy from a heating and air company came. Both guys were really friendly I'm very happy with the work performed. So far, it's been a very satisfying and pleasant experience with AHS.

I like the mobile app. Home Shield has made submitting claims easier. Recently, 2 Bald Guys fixed the dryer. The tech did a good job. He was very polite and professional, and answered all my questions. The microwave wasn't acting up when he got here. But after he left, it started acting up again. I believe I get 30 days. I gotta get them called to get them to come back out. The service gives you a little peace of mind with your appliances. If something's broken, Home Shield will check into it and get it fixed. I always wish they covered more than they did.

Submitting a claim is normally a long process. But with this recent claim, everything happened fast. I called AHS on a Saturday night when the heat wouldn’t come on and then I had someone call me early Monday and scheduled the service for Tuesday. The tech from Myers came out and he knew what he was doing. He explained that something malfunctioned and solved the issue very quickly. I've had AHS for years and they always took care of issues. I’ve been satisfied so far.

The front of the oven stopped working. Mr. Appliance called within a couple days of me putting the claim in and set up an appointment. I had to cancel the first time, but it was rescheduled and they came out to look at it, and then had to order the parts. They came back once the parts came in and rescheduled and put it in. So it was pretty good. The oven has been working good.

The case is not complete yet for my garbage disposal. We had someone come and inspect it and he said that it needed replacements. So I’m waiting to see what American Home Shield had approved. I called yesterday and left a message. I'm gonna call directly the guy that came and see if he can give me an update. I also had someone come out for my refrigerator.

I had a tub leak and S&J Plumbing addressed it. The plumbers were awesome. I just purchased the house and it was a flip. Apparently, they didn't tighten the drain cap and that caused the leak. It needed to be tightened. This is my second service request and the only thing was that I put the request in on a Monday and I couldn't get anyone out ‘til Wednesday. I was really concerned about the water leakage. My first claim was on my furnace but I don't really know what the outcome was on that. I was told that someone would get back to me on it but I haven't heard boo. I've heard nothing but great reviews about AHS that's why I picked them. I do know that they are one of the best in the area but I am not happy with the turnaround time and what the outcome is on my furnace.

MD Appliance came out two times - one for the dishwasher and the other time was for my microwave. The dishwasher was leaking underneath and their technician came out. He said he fixed it but a few days later, I tried to run the dishwasher and it started leaking again. I called them back and they decided to replace the whole unit. With the microwave, their tech found that the main board was fried. He ordered the part and replaced it. The techs who came out were good. They wore masks and gloves and were very conscientious of health. They had identification and they explained the situation very well. They gave me an estimated timeline and gave me a point of contact at their facility that, should I have any questions or concerns, I could call their main office.

I had Sears Home Warranty, but it only covered appliances. Home Shield covers electrical, plumbing, everything. It pays for itself. How can you not do it? The first plumbing service that Home Shield sent out was not so good. The tech was a nice guy. But between the two visits to our house, he spent a total of four minutes between the two combined. He said, “I can't open anything up to look at your plumbing. You have to have someone else do it.” And I said, “Okay, why?” He said, “Well, you have to have an asbestos test.”

People should sign up for AHS because everything in here is covered. I had a claim for an electrical thing recently and things went great. The techs knew what they were doing and they put it in a new garbage disposal. They were right on time, too. They came in, looked the garbage disposal, showed me what was wrong with it, and put in a new one. And so far, it's working great.

Submitting the claim with Home Shield was easy. The techs then came out and fixed the ac's clogged nozzle. They were great.

As soon as I finish this episode that I have, I will email the paid invoice, take my $588 and cancel my contract with American Home Shield because I am not happy with anything that goes on with it. The Freon is $110 a pound. When I went back and read my contract, American Home Shield only pays $10 a pound. The compressor in my AC unit went out and it's gonna cost me out-of-pocket $1,060. It's inconceivable that they can repair a compressor and not putting Freon back in and then charging the consumer the charge for the Freon. It really frustrates me that I agreed to take a buyout. For a replacement of a compressor in my unit, they said I could only get $588.

My water heater exploded. The process I went through to submit a claim was smooth and easy. The tech got in touch with me very quickly. I didn't expect to hear from the tech until Monday but he called on a Sunday afternoon. He was highly professional and cleaned up the water that was everywhere along with whatever mess he made. He brought a new water the next day and installed it. The replacement has been working great. I recommend American Home Shield.

The freezer side of our two-door unit was building up ice in the bottom and leaking out onto the floor. American Home Shield told me that somebody would be in contact with me within 24 hours. But they didn't because I submitted the claim on a Saturday and they wouldn't do it till Monday. So on Monday, we got ahold of Rocky Mountain Appliance and they were right out within a day or two. Everything went great. The tech was very knowledgeable. He was there for about 15 minutes and had the problem fixed. It turned out that there was some kind of vent hose in the back that was clogged up. The technician had this little tool and he unclogged it. After that, it worked great. This was the first time we've ever used American Home Shield and it was quite proficient. It was a very nice experience.

I was ready to ask for my money back with American Home Shield when I had a claim for the shower. There was no water coming out and we thought it was the shower valve. So they sent over a plumber. We're in California and COVID’s pretty high, but the plumber came in without a mask, and he was filthy. There's no reason for a plumber to be filthy, tracking dirt and mud throughout the entire house. We had ground concrete and I wasn’t looking to re-clean the floors.

Whenever we use the sink, the water leaks. Under it, it looked like it had something leaking. That’s why I called Home Shield to order. The good thing was the technician could find that. He not only fixed the problem but he identified the cause for that - to look around the sink. Some sealing around the sink looked old so they could not seal anymore. So from there, they go under the sink and they can damage. The tech showed me that was the reason. And if that could be fixed right away to prevent the damage of the whole thing around that area. That's a good thing. I learned from watching, identifying and fixing the problem for me. However, sometimes if we needed something urgent Home Shield cannot because the contractor normally schedules one or two weeks to come to fix the problem. If something unique, right away, like reaching the 24 hours, you cannot wait because that's water. Other than that, Home Shield is very good.

We had an issue with the boiler. I filed it online and it was much better because I could hardly get through on the phone. Classic Comfort came. My husband mostly dealt with them and he was very happy with them. The gentleman seemed to know what he was talking about and talked about what we could do for maintenance come next fall for our boiler since we're unfamiliar with it. They were very good and professional. Go for American Home Shield, make sure you get the highest one available.

My sewer was backing up into my bathroom, my tub, my toilet, and into our kitchen sink. The tech was there for hours and hours, and then he couldn’t fix it. He came back the next morning, and we finally got it done. I love American Home Shield. For the most part, they're pretty good. But it took them a 10 days to get the AC taken care of in the middle of summer. We needed a whole brand new system but they didn't cover that. It should be covered under their policies. I had to take a $4,000 loan out. But I have tried every one of those home warranty places out and I've had the best results with American Home Shield.

I've been with American Home Shield for a long time now and not all of my experiences have been great. A couple of them weren't as good experiences as I thought they should have been. But lately, they have been very professional and geared towards the needs that I'm having. I'm just waiting for them to give me a call and an update about a ticket that I put in at the beginning of this month. But they are a good company. They got someone out here as fast as they could for my most recent claim. Thermodynamic was assigned and their guy was very courteous and friendly. He fixed the problem.

The heater just wouldn't kick on. It wasn't heating. I put in my request, and American Home Shield gave me someone who was gonna come and an appointment time within a couple hours. Mel's Preventative Maintenance came out the next day. The claim submission process was easy.

We really love American Home Shield. They relieve so much stress. When I had a claim, all I had to do was go online, did two clicks, and everything was handled. There was no fight or stipulation. They literally make it so much easier to deal with. We've had coverage with them for about three years. When Comfort First came, they were amazing. They were like a unified team. I've never seen anything like it. It was like they were in unison with each other. They explained the situation for like HVAC for dummies so that I would understand it. Everything has been working fine. They went above and beyond what they were here for. My daughter fell and she hurt herself and they helped me with her. Once they were finished, they stopped and instead of just leaving, they bothered helping me with my daughter. You can’t pay for that.

Using the service from American Home Shield was very easy and I feel good about it. Their response time was very helpful. As soon as I submitted my request, I got a call and they scheduled the appointment and had someone come out that afternoon. I was very happy with American Home Shield and the service that it was contracted to. They were clear about their precautions on the phone that everyone in the house would need to wear a mask and stay 6 feet away, and they were very good with maintaining that as well. My Realtor uses American Home Shield and he has recommended them. AHS also has a reputable name. I like the peace of mind now that I have it. The claims submission online was very easy. The service call I made was quick and good.

I had a furnace that was inoperable. Rush Heating and Cooling did the inspection and they said they would go back to American Home to see what they want to do. They came back and said they would have to pick up the furnace and install it. That took longer than I wanted but they eventually got around to it. So far, things have been good. The furnaces are operating and keeping my house warm. AHS is worth the money.

It was easy putting in a claim to American Home Shield but it was not accurate. They misunderstood my call. The technician came out and he didn’t fix everything that I wanted to. It's still an open claim. I didn't realize that some things are not covered under the warranty. So, I need to look into which one is covered and which one is not before I make the call. Because when the tech comes out and says that it's not covered by AHS, I'm out $100 copay. If I want to fix it, then I have to pay directly to the vendor.

I kept getting the reminders from American Home Shield for the pre-season tune-up. Being a first time homebuyer, I went ahead and got a check-up on the heating things before winter really hits. The tech was really nice. I took him to the furnace and he did everything. He said everything was okay. But there was a language barrier. I wish I could speak better Spanish. I felt bad that I couldn't communicate very well with him. But all the systems are set for winter and ready to go. We also used American Home Shield for the rekeying when we bought the house. The tech was great. It was super quick turnaround time. American Home Shield referred us to HelloTech. It was for mounting TVs and we found a great handyman who does these things. So it was really awesome.

Sears came out for the refrigerator. The tech said that they couldn't order the parts, so AHS issued me a refund. I purchased a refrigerator and everything was perfect.

My cousin got American Home Shield with her home. She said, “Whatever you do, keep American Home Shield,” so I’ve had this since I had my house. When Myers Comfort first came for my recent claim, they lit the pilot light. I thought the furnace was fixed but the next day when it was cold, it was not putting out any heat. The house was not getting warm enough. I called the guy and he came back. He talked to my husband and he was telling my husband that we're gonna need to go ahead and get a new unit. He left the invoice there. I have been calling American Home Shield and they keep telling me that Myers hasn’t turned in their report yet. The claim has been open for a couple of weeks.

This is my second year being in my house and anything under warranty is starting to go out of warranty. So I wanted to get some protection in case stuff would start breaking. I've had American Home Shield before and so far, it’s good. They now cover more than the last time I've had it and I'm usually happy with the service. The website was fairly easy to use when filing a claim and then I was told that they would call me within 24 hours. Island Breeze came to investigate an odor that I was smelling in my house coming through my vents. It was good dealing with them. The tech was good. He followed COVID restrictions, and he let me know what time he was gonna show up. He wasn't able to find the problem but he gave me some suggestions about what I could do. So I’m still trying to figure out what it is.

An appliance stopped working and we made the call on a Monday and the tech came out on a Wednesday. The tech was excellent. When I talked to him once he got the claim for Home Shield, he was able to troubleshoot it over the phone. He knew what to expect based on our conversation, so he came ready and he was able to fix it at the scene. Everything has been working perfectly. We've been with American Home Shield for years and we like them.

I have American Home Shield in my house and they have always been great. My parents have them too. They had a clogged drain in the bathroom. My dad has dementia and he tends to put too much toilet paper in there. My mom said the service was good and the response was quick. One plumber said that the drain or the toilet that they have is too small. It gets clogged easily.

The garbage disposal was leaking and the process of submitting the claim online to American Home Shield was very efficient and streamlined. It went perfectly. I put the claim in and the rep told me that somebody would get to me. The vendor called me the next morning and scheduled it. The technician came in, was in and out within an hour and replaced the garbage disposal. People ought to consider AHS. In the last year, I had three experiences with them and they overachieved on all of them. I have two properties and I have them both with American Home Shield. They're terrific and everything I paid for couldn't have been better.

Liberty Plumbing installed a new gas furnace. As far as professionalism, they came on time. They installed the unit within a matter of hours. Whatever extra parts they had, they cleaned up. They were in and out. They came in the morning and were gone before the morning was over. It took no more than a good three and a half hours for them to put it in. Home Shield should continue the great customer service. If you have HVAC service, I would recommend them.

We were having an airflow problem. We were having an airflow problem. It was easy to submit claims. Initially, a technician came out to evaluate and determined that the coils were extremely dirty. So, the second time he came out, he cleaned them. It was great. I'm very happy with the quality of work they've done. This is the second time that I've actually had on one of my homes and I'm extremely satisfied. Initially, a technician came out to evaluate and determined that the coils were extremely dirty. So, the second time he came out, he cleaned them. It was great. I'm very happy with the quality of work they've done. This is the second time that I've actually had on one of my homes and I'm extremely satisfied.

My washer wasn't working and when the techs came out, they fixed the problem. It took a little longer than I expected for the parts to come in but nonetheless, it got fixed. Submitting claims with AHS has been relatively easy, too. But people should know what's covered and what's not. Sometimes they don't cover everything. In my rental house for example, they repaired an upstairs bathroom, but they left a hole in the ceiling downstairs and that was not covered. Maybe that should be addressed.

The plumbers came out in 48 hours. We showed them the issues that we had, and they were able to fix them within an hour. It was quick. Everything has been working good since.

We have two claims that are open recently. One was for my garage door and the service provider had to come back which wasn't a big deal. It’s just a matter of scheduling through American Home Shield. The other was for a GE dishwasher. That one's kind of annoying because it's been way over a month. The last time I spoke to the guy was about two weeks ago where they gave a quick call to say that they're still waiting on a part in order to complete the repair.

I had two toilets. The one with the mechanism didn't flush anymore when hitting the handle. The mechanism had become disconnected. Then the second one, when you flushed it, the mechanism inside shot up water towards the top of the tank. It would hit the top of the tank and then roll down the outside of the tank, then puddle on the floor. TJ Plumbing Supplies & Service gave me a four-hour window when they were going to show up. On the day of the service, they texted me to let me know they were going to be there. The young man came and did the repair. He was very friendly and professional and took care of everything. It went very smoothly.

We submitted the claim on November 15th and then Austin Heating and Air came on 17th. So the heater was good when the Austin Heating came. But the next morning, only the cold air was coming out. So we tried to call them again. We called three times and they didn't reply or call back the whole day of the 18th. When we called again, they said that we needed to submit a claim to American Home Shield again. So I submitted and then AHS said that we would have to call Austin again. So we called again two times and they said they were gonna send somebody and they put it urgently. Then, nobody was calling, nobody was coming until two o'clock. The lady from Austin said that they didn't have anyone available for that day.

We love Home Shield. We got it first because when we bought the house, it was part of the sale agreement that the sellers would do a year of it. And within a couple of months, we were like, “We’re gonna continue this.” It has been great. Our recent claim was the $75, and they come and do a tune-up or check out your heater. I went online and clicked the segment that said “do it”. And then, the contractors sent a text message. After they were assigned, I received a text message from American Home Shield, too. And then it was also online, saying that North Star was the one that had been assigned to that. They called before they were coming and they showed up on time. My husband was the one that was downstairs in the basement with the heater with them. And he said that they were very professional. They gave him a lot of tips on how to keep it running better. Home Shield is one of the best things that we've done. I would recommend doing it.

I had an appliance issue. I called on the phone and the representative was very helpful. The guy from Amtec Services was great. He knew what he was doing, he took care of the problem, and he fixed it. When I needed American Home Shield, they were there.

When filing the claim online, it doesn't tell who you're going to have at first, and both times, it would be 10 days out, over a week, and that’s too long. I clicked the option that none of these work for me. Then, it gave me the number of Ashman Appliance Service, and I called him right away. He said he would come out the next day, and he did. So, it was either a 10-day wait online, or I call them direct, and they were out the next day.

Our air conditioner was leaking and there was a puddle of water under it. We didn’t notice until late at night. I did a request online with American Home Shield and it was seamless. I got a call the next morning and a plumber was there by 10 o'clock in the morning. I was impressed. The plumber was very good, courteous, and professional. The issue was taken care of and my air conditioner has been good. We initially had a claim with AHS for a plumbing issue with the toilet not flushing correctly and some loose handles on the sinks. An individual came in and fixed the issues in a timely fashion. He did a very nice job. My experience was good.

The oven wasn't working. Atomic Tech came out and fixed it. We had difficulty in this particular case because when they made the diagnosis and submitted the paperwork, there seemed to have been some delay with American Home Shield processing the authorization. On Monday and Tuesday, the American Home Shield representative I spoke with said they were going to check into the status of the work order and call me back but neither one of them did that. The third time I called, the individual said they will call me back also. They didn't call back but they got the work authorized and it was resolved. People considering getting a home warranty should be aware of what they may need to get repaired to make sure that they pick the right plan.

Delta Appliance Repair came on time and fixed our problem, so now, my refrigerator is working well. The claims process is good.

My dishwasher wasn't draining the water after use but the individual from Supreme Service Group came out and fixed it in 45 minutes. The process with American Home Shield is good.

I had an issue with the pump that provides the circulation for my spa on my pool. I submitted the claim over the phone this time. It was surprisingly easy. At first, I was a little gun-shy talking to a computer, because they use a voice response unit for that, but it was efficient. And the voice response unit clearly understood every word that I said and was able to set up the appointment with me without any hassle.

My kitchen sink and the bathroom tub was clogging up. The guy told me that it must have been some grease down the drain. He did snake it and he pulled a little bit of grease out. He said that didn’t unstop it and that it needed to be snaked from the outside of the house on top of the roof where the little pipe is.

I've been fine with my American Home Shield service. I used them when I had an appliance issue and Whirlpool came out. I was quite pleased with the service I got. The tech fixed my problem. He wore a mask too.

The service is a little bit affordable. I'm not a person that can afford to call somebody to fix my washer and dryer and have that money right there. With AHS, having someone come out is $75 and to be able to pay for it and have somebody fix what's going on is very convenient. I haven't had any problems with anybody that came out. We had a plumbing issue with black sud grease coming out and the plumber took care of the problem. Also, they're getting me a new faucet because the faucet in my bathroom is leaking. He was such a sweetheart. I tell people that buy homes about AHS all the time. I tell them to make sure they get American Home Shield or something up in that alley.

I have a home warranty and made a service request for a water leak (a covered service) on 11/16/20. It has been five full days since I reported the leak and secondary damage. AHS has failed to make a coverage determination, authorize service, or provide status updates. AHS was able to charge me $100 for a service call, and a contractor came out but provided no service. I have called AHS multiple times. I tried to email AHS customer service but the email was bounced due to a "permanent fatal error" of the email address listed on the company's website. As of today, 11/20/20, I still have an active leak without any service by AHS. I've had to turn off the water at my house to prevent further damage. This company does not provide service, blocks any attempts to escalate or complain, but gladly takes your money. I do not recommend!

Do not purchase American Home Shield if you have any hopes of ever having an appliance repaired. Take the monthly fee, put it in your savings- you are far ahead of the game. They send incompetent contractors, who fail to fix/install properly, & it is now your problem to deal with. Delays in authorizing parts will run you weeks into months, while you hang on the phone often for 2 hours on hold. They tell you they will "expedite" your repair- only no such thing exists. It is an abomination that this company still exists. Cancelling resulted in them charging me anyway, and my bank had to investigate. AVOID THIS COMPANY!

I had work done on two of my toilets that were leaking. The repair guys were excellent and professional. One of them had to come back the next day for the part. But they fixed the toilets. I've been down with American Home Shield now for about three years and I haven’t had a problem.

I did a winter check thru AHS. The service tech came out and turned on the heater briefly. He checked it out to make sure it worked well. The experience went pretty well.

I submitted the claim over the phone. There was a $100 deductible Home Shield hit me up for. We took that over the phone as well. There were some ballast problems on a couple of old fluorescent lamps. It’s an older house and I had some recessed lighting problems. The tech gave me a couple of tips on both. He didn't even have to replace the ballast. I was happy with that. I got a previous erroneous opinion on another familiar electrician but the group that Home Shield picked, Lite It Up Electric, was excellent and did a good job for me. The tech was outstanding on all categories. Young guy too, so he's learning his way up and doing a really good job. I used to be with retail businesses for customer service and how you present yourself is a big key, and he did a good job.

The technician from A & R Complete Service arrived early and he was really sharp and very experienced. He fixed the problem with the heater. It was a wire and apparently, it was an older heater. The tech tightened a bunch of fittings or connections and the heater started working. The claims process worked out well and my experience with American Home Shield was good.

The tech did a good job with our water heater. Everything's been good since the repair. When we submitted the claim, we had to call because our address was under the previous owner's name. We bought the house this year. That was the only struggle we had. We had to get the old people's names off the account. AHS resolved it really quick and easy.

The technician was very friendly and everything went great. He was the same person who came out and did the inspection, and he came back and replaced the furnace. He showed me what was going on and what he was doing. He took care of it. He was here for about eight hours. The work was of top-notch quality and everything looks like it was supposed to be. Using American Home Shield was easy and convenient.

I had great experience. Two people had come out. One was for the heating and air, and he was friendly and helpful. He did a great job. He explained the whys and the what fors and came back a second time to finish it. He ordered a part and fixed the problem. The other one that came for the plumbing issues was very kind and thoughtful. I love both of the experiences. The repair guys were both absolutely awesome. I have recommended American Home Shield to several people through the years. I've had it for 12 years and I would definitely recommend it to anyone that asked. Unsolicited, I have told other people about it too. I really love it.

I had an icemaker that wasn't working. I called Home Shield on the phone. It took a week for a contractor to come out, but the GE repair guy made sure he came on that day and came a little early. He was very courteous and explained to me what he was doing, and ordered a part for me and it got here timely. Everything went well with him. The unit is better than the icemaker I had at first. I feel Home Shield is a good company. It works out well with everything.

Up to now, everything has been fine. When my dishwasher wasn't draining the water, I called American Home Shield. They sent the guy who came and fixed the problem. It's working good for now.

I had a check-up done on the heater before it would get cold. I just clicked the button on the American Home Shield website and they took care of it. The tech they sent out was great.

The bearing in our washer quit and the drum couldn’t spin. The technician who came out assessed it and gave us a quote. I had the quote maybe a half hour later. Then, I was able to submit that quote in to American Home Shield, and we proceeded with the exchange of a new washer. American Home Shield has a good claims submission process. I like how I'm able to select what I'm calling about when I initially call to file a claim. If you get American Home Shield, it's worth it.

Submitting a claim to American Home Shield for our heater was very easy. The contractor was amazing. He was very knowledgeable in the area in which he came in to take care of. He diagnosed the issue relatively quickly, got the part ordered, and was here to put the part in. He was in and out, and did not disrupt anything going on. So, it was amazing. Unfortunately, they're coming back out Friday. I have a dual unit. They're gonna come back out and check the other unit.

I file claims over the phone as I don't have a computer and I don't know all these fancy ways. The reps are always very helpful and professional. I had an issue with my oven recently. Crawford Appliance was sent out. The guy's name was Kevin and he was very concerned and considerate. He was willing to get grime and dirt. He did whatever had to be done. If it didn't work, make sure I call American Home Shield and say that it needed reorder, and he would come back, and whatever has to be done and do it. People should definitely sign up with American Home Shield. So far, they’ve been pretty good to me. I had one bad experience, but I didn't let that stop me from continuing to use them.

The disposal was leaking and it would not run, and I couldn't drain anything out of my sink. It was a week before thanksgiving and my 95-year-old mother came to visit me yesterday. So, SWAT Plumbing was extremely efficient and awesome. I loved them. Every time I have had an issue, I have not had any problems with American Home Shield at all. I've been very happy with them. They outsource their issues with local people and the two that they have chosen have been great. We bought an eight-year-old house and we jumped at the chance to get AHS. We lived in the Virgin Islands for 23 years and if we could have had that there, I would have been in heaven. We probably will be renewing with AHS. It’s up on the 29th.

My recent claim was for a heating checkup. The tech that was sent out was good. I had something cleaned that wasn't covered because it was preventative.

My garage door was not opening or closing and it was a cable tension problem. Sam's Garage Doors was sent and the guy fixed the cable. He was really nice and even programmed my card to work with the garage door. I have a PIN code outside. I had a leak in my house too. I called American Home Shield. They sent a guy out the first time and didn't really fix it. I had to call again, and they came out again. American Home Shield has been really patient and they helped me get both problems solved so that was good. Go with them and they will get it done and taken care of.

#1 Garage Door came for my garage door that would close but would not open properly. We had to pull the little string on it to make it operate. They've been out a month earlier because we were having problems with the garage door and it was a quick fix. The gentleman knew exactly what the problem was. He came in and looked, and he said the sensors were not aligned. He aligned them and he was gone.

The young man from Ace Garage was very courteous. He programmed the remote and said four is the maximum although my brother had gotten all of them programmed before. A few hours later, it wasn’t working. The next morning, I gathered up the remote and started going through them. Only one remote was still working on one of the clicks and it's the one I put in my truck. So I called back which I’m now having to spend more money. They were supposed to be here today but the guy had an emergency so they're going to be here Monday.

My dryer was making a grinding sound. I called American Home Shield and I was able to get through on the phone really fast. I called on a Saturday at about 4:00. We were told it might not be until Monday because when I called, it was the weekend. I was given the name of the company and the number of the company and by the latest, Monday morning, I was called and they came that same day. It was really fast. Moonstar Appliance came out. The tech was polite. He called ahead of time, and then called me when he was right about to come. He did his job well, and left. I would use them again.

I called in a claim for my overhead lights in the kitchen. Once the tech took them out, I wanted to buy and replace them. But there was some type of circuit to it and he had to punch wires to it. He did a great job. I had to call back American Home Shield since the sometimes the lights would come on and sometimes they wouldn't. The rep said she would send the tech back out and since the issue was still electrical, there would be no charge. The tech was pretty prompt. He gave me a time in between 2:00 and 5.00 and he came between that and did the deed and packed up. It didn't take him long. He was very courteous and professional, just like the lady who sent him out.

So far, with my recent issue, it seems very stressless. It was me submitting an online request and getting a response within 30 minutes, and then setting something up where the technician could come out, he did what he had to do, gave me feedback of what was going on, and submitted his findings to American Home Shield within three hours. American Home Shield approved the work, and then the tech ordered the part, came out two days later and got the issue resolved.

My first claim with American Home Shield was for a smoke detector that wasn't working. Their guy fixed it and there was no charge. My second claim was for a garage door that was stuck and the spring was broken. The serviceman from AAA charged me for the right-hand side and the left-hand side. They were 145 each and he said that my insurance doesn't cover the springs. It covers only the motor. Home Shield only covers so much.

A couple of years ago, my smoke detectors all started going off. We replaced the batteries in them and they still kept going off. I called American Home Shield to have somebody come out and nobody ever called me back. I was getting ready to cancel AHS but my daughter told me to call them about my icemaker which has been broken for a year and a half. She told me to give them another chance, which was what I did. They were prompt on this last phone call that I've made. The technician knew what he was doing. He wasn't here very long and he fixed the problem. It was nice dealing with him.

It was really simple to submit the claim and get passed to the contractor. I didn't have to handle anything. The contractor called when they were coming. The garbage disposal was locked up. It was humming and operating but it wouldn't spin. It's the third time that it happened in about two years. I explained it to the repairman when he got here, and he said he would check it out to see if he could fix it. My concern was that I didn't want to keep spending $75 deductible if the thing kept locking up every year. The garbage disposal was rusted stuck so he replaced the unit. I was really satisfied with that outcome. He also gave me a tip to help maintain it in the future so it doesn't rust up as easy. He was in and out pretty quickly. It was smooth and easy.

My furnace was not getting gas, so the guy had to replace the part on the inside of the unit (it regulates the gas going into the furnace). It was a quick service. Also, the guy's friendly and he always explains to me exactly what he's doing and why he's doing it. That's why I like that American Home Shield sends the same guy.

The appointment was scheduled properly. The agency called me to let me know that I had an appointment. They sent me a text before to inform me that the technician was coming and the technician also called me. Once he got here, he was wearing his mask. He was very professional. Asked me where the system was. I directed him to where the system was. He then went and did his job and let me know that he had finished and to call this office if anything came up.

The people came for the plumbing and fixed it. It's just that I don’t have a lavatory there yet. I’m waiting for the carpenter to do that. In July, my daughter’s icemaker had an issue. We filed a claim. The man didn’t come. A couple of weeks later, we found out he had died. We did not say anything because we knew people had to be reorganized. We waited and tried again. On August 20, before the storm, the assigned man said that he didn't have the time to come and look at it. We had a storm on August 27th and still, no ice. The storm came and the refrigerator, when we turned the electricity back on, which was out from August until September, didn’t work then. We have been without a refrigerator since July. Then September came. When a team of people came by to pick up the refrigerator, I put it by the road. All the time, I was trying to deal with American Home Shield.

We were having trouble with our refrigerator. The freezer was freezing, but the refrigerate part was not getting anything cold. The tech came out the same day I made the order to see what it needed. Then he came back the day after when the part came in. It had froze over in the back, and he had to defrost and cut the ice from the back of the refrigerator. It looked like we didn't even need the part. He was able to fix it and now it's been running fine.

We just purchased a new home in July. We bought a brand new home 'cause we didn't want any issues but after living there for just a couple of months, our brand new refrigerator went out. It was $100 deductible versus having to buy a whole new refrigerator. That's how AHS is beneficial to me and I've already tried to get both of my sisters to sign on to the program.

There was a leak under the kitchen sink. The techs were great. They knew what they were doing and they solved the problem very quickly. On top of that, they were very friendly and professional. They were socially polite and appropriate. So they were very easy and friendly to work with. It was an easy breezy experience.

I had a washing machine issue and after I submitted the claim to American Home Shield, it took a couple of days for the technician to come out. It was great dealing with him. He had to order the parts and come back. He replaced some springs in the base of my washer but it still didn't work. So, AHS ended up having to replace my washer and they're in the process of doing that. The experience with AHS was simple, easy to manage and not complicated at all.

The contractors are consistently the same ones, which I like because I know who's coming. I feel they're honest and they do the job. If it's not done, they come back and complete it. I've been happy with the contractors through American Home Shield. I'm disappointed with American Home Shield though. Right now, I have an issue with my washing machine. The contractor came out to deal with my dishwasher and my washing machine. They were great, timely and were telling me about when the parts were coming and to come out to schedule to put it in. But American Home Shield has not been forthright in telling me when my washing machine is gonna be replaced. The contractor said it was gonna cost more to fix it than to replace it. So, I still don't have a washing machine and I get the same information. Last week, I got the information that they needed to get an approval, or it was approved but that they needed to do this and that.