American Home Shield Reviews

American Home Shield has helped me with a lot of different circumstances. I've had their service for a lot of years now and I've had a lot of different repairs. I'm satisfied with them. It was easy when you submit a claim because AHS sends it right to the contractor. I had a tech check out the AC. It wasn't workng and the coolant had. leaked out. It was good dealing with him. But he couldn't repair it because they had to get the gas and put it in. He found that it was not worth fixing because that had been about the third time that had happened. The unit is replaced and fixed. It works fine now.

The guy who came for the shower said that he needed to contact American Home Shield to see if he can get approval for additional work in which I don't have running water in here. It's been that way for a couple of weeks now. Since the storm, it was off and on. I had to get some repairs done outside because the pipes busted. I had to take care of that myself. We didn't have water for three weeks. And now, here we go again. I really do need water.

My dryer wasn't getting hot and my dishwasher wasn't getting the dishes clean. The water was going to the top. I called American Home Shield and that process was fine. Sometimes it's not though. There is a long hold time on the line. Sears was assigned to do the work and I was given an expected timeline of when they would come out. This time, it was okay. The last time, about five people came to my house and I didn't like that. But this time, Sears came out and it took a few days. They got the work done and I was satisfied.

It’s easy to submit a claim with AHS. My appliance was heating up then there was smoke. I called American Home Shield and they gave me the number of Appliance Express Repair. I called and got an appointment. I asked the tech who came what was wrong. He said the appliance can be fixed. He will write a report to American Home Shield then will reach me within a week. The technician told me that someone else from another company would be sent to do the installation.

I called AHS 'cause my AC wasn't working and the tech fixed it. Everything went smooth. I like the security that if something breaks, I have somebody go fix it. But I don't like the fact they're going up in the cost for a visit.

American Home Shield has been very helpful and anytime I've had an issue, they've sent somebody out very quickly. I had a front-load Samsung washing machine and it kept throwing an error code. It ended up being that it had wobbled and the motor had burnt out. The repair would have been more than what a new washing machine would cost so AHS replaced it. I ended up with a different name brand but the same style of washing machine. So, I'm very happy with it. The guy who came out has been out to my house prior. It’s the second time he's come out for the call because he works for Sears, which is usually who AHS ends up sending out in this area. He was very knowledgeable and cordial. I knew the guy before and he does a great job. He knows exactly what he's got to fix. It's a quick process. He has either got it fixed or he knows what he's got to have to fix it within a few minutes. He’ll get right to it, take care of it and be out of the way.

We called AHS a few times and they always responded very quickly. I paid whatever is in the contract. So far, so good. They do what they say. When I had an issue with the filter of my AC, the technician told me that the high-quality filter was a little bit dirty. So we changed the filter for lower quality and it solved the problem.

The oven fan wouldn't shut off. The oven was working, but we wanted it to make sure there was nothing else there. Sears Tampa set up an appointment a week out. My father was there to let them come in and he said that it was pretty seamless. They came in and fixed the issue. The oven has been working fine since.

American Home Shield has a great claim process and I really love the online system. I made a claim for a dishwasher issue and a tech came in less than 24 hours. He was very professional and quick. The guy knew what the issue was immediately. He left to go pick up a part and came right back. He fixed the dishwasher for us that day. It was awesome. The dishwasher has been working great since then. I really liked the service with American Home Shield. I also like the reminders like when they send, “Clean your heater,” or “Do an AC check.” I tend to do all of those. It's just kind of a maintenance thing. I'm really happy and will definitely renew my contract.

Our heater went out from a key fan component and submitted the claim. Luckily, I've had issues with the actual partner reaching out before AHS had assigned, but they called in the morning because we have a newborn, and so obviously, no heating in Denver is not good. They were to the point and diagnosed it and due to not having the part because it was a critical piece, had to order and even had to get something down in Colorado Springs. That pretty much turned it around in a day. They were able to get out after getting the unique part, fixed it on at least the timelines they stated, and it was nice service. They're one of the best from any type of claim the last couple years we've had.

American Home Shield has been beneficial for the issues that we've had with the house. I like being able to do everything online and then seeing the text come through. That's really helpful to me. Recently, the air conditioner wouldn't come on. Then it was the furnace that wasn't coming on. YAZD Mechanical came out and they were very good.

I had a leak and it took me less than five minutes to submit the claim with AHS. Submitting it was simple online. Bestway Mechanical called me the same day but I didn't answer the phone so I didn't get in touch with them until the next day. I called them on a Friday and they came out on Monday. The guy was professional. He looked at what needed to be looked at and diagnosed the problem. It turned out that my shower drain in the upstairs bathroom was leaking and was causing damage to the ceiling below it. He fixed it and he was done in less than an hour. This was the first claim I've had to file and it's been a great experience so far. The response time from the time that I submitted my claim until someone actually reached out to me was relatively short.

We had a claim with the pool pump motor and the people repaired it on the first trip. However, we had a bad diagnosis in one of the calls. The company said they would refund it and they never did.

Having a home warranty is helpful and worth the money. We have one with AHS and when we couldn't get the heat to come on, we sent in a service request and the process was pretty easy. Then, the techs came right out and fixed it. And it ended up being just a simple issue. They were very professional and got it done within 30 minutes.

I have a 20-year-old house that I bought in May. It has two HVAC units. The upstairs' unit stopped producing AC. Up until that time, it produced AC all summer. It was over the course of the last couple of months that had been hot, cold, hot, cold so I did go from heat to cool a handful of times. The guy who came out was very helpful and got it working. He showed me the pictures of all the buildup. He said that when you switch from AC to heat, there's some sort of relationship there where you fall out of tolerance. It would not turn on due to the buildup. He then cleaned it up with some material. I have two intakes and the intake for one was a little bit under the wallboard footer. There was no filter in there. No one could change it. He created a way for me to filter it at the unit then remove the filters at the intake. It enabled me to solve the problem of the issue with one of the intakes. It was great.

We were having trouble with our furnace. The heater wasn’t turning on. I explained to the guys what was happening. So they went up and came right back down and explained what they did and what was wrong with it. It was really quick. My experience was good with them.

I have had some not so great experiences with American Home Shield but the last one was good. The contractor came out and changed out some of my electrical outlets. It was great. He did a good job and was very thorough. He answered all of my questions and fixed the problem, and I would use that contractor again. With my current plan with AHS though, I thought I was covered with everything. But I found out when the guy came out the last time that I wasn't. So, I'm not understanding what the 3x3 Home Protection Plan means.

The maintenance done by Air Pro was good. The technician came in and did what he had to do. The unit is doing good since. The claims process was easy. They told me what time they’d be here, and the technician was pretty much on time. Overall, American Home Shield has been pretty good. When I needed to get stuff done, they came here and we didn’t have to wait very long.

The oven had been out of service for almost two years before American Home Shield finally had it replaced. It was a real pain in the behind. They would always be ordering parts to put on it but it never works. I was trying to figure out why they kept getting these parts. As a matter of fact, I had like two boxes of parts. When the service came to put the stove in, I just gave them the box of parts. AHS paid more money trying to repair than they did when they finally decided to replace it.

The guy was really nice. He came in and I told him it was a mess. He said it just needed a little tender loving care. In 20 minutes, he was done. It's awesome that I don't have to take the top of my toilet off and shimmy stuff. He's one of the best that I've had. I've had good ones since I went with American Home Shield. I was in need of help and more than once, American Home Shield has been there for me. I had problems with one place that came out and did nothing. I called American Home Shield and told them, and they reimbursed my $75. AHS is a great company. Every time I've ever called, everybody is so nice. It blows me away. Nobody ever has a bad day. They’re very polite and very caring people.

I signed up through the yearly inspection to make sure everything is okay. It did it over the phone because it was on a weekend night. I had to get ahold of somebody in charge so Home Shield could put it down as an emergency because we were out without heat. I spoke to a supervisor and they got somebody out the next morning. The tech from Home Guard gave me a call when he was on his way. I recommend Home Shield three or four times a week. I work as a real estate agent. I tell new homebuyers, "Look, believe it or not, I bought my home 13 years, and this is who I use."

The faucet was leaky and it was pretty simple to file a claim for it. West Sound Plumbing came in and tightened some things up. But it started leaking again. So they came back and replaced the faucet and they did a fine job.

The toilet was stopped up and the first time a contractor came out, the tech said he unstopped it but the toilet was still backed up when they left. Also, they took the water key and opened up the manhole for the water. They left the key thing out there in the middle of the yard. I was flustered about that because somebody could have walked in the hole and it could have been me. Then when they did the water faucet, it still was leaking.

On my job when I was working, I heard different people talk about warranties and they mentioned American Home Shield. I tried it and I've been with them for a while. Their service has been good. I saved money when I had to get something done. When I requested service, the process was good. The last claim I requested was for a clogged sewer line. I told the man that when I flushed my commode, things came up in my tub. When the service people came out, it was under there that I had a water leak. I said there was no water leak. I didn't have the outside cleaners so they went on the roof. But that didn't work so they had to go up on the house and do some things. The problem finally got fixed.

North MS Appliance Repair came out for two separate appliances in the last year. Both have been excellent work. We had a recall on my refrigerator. It worked for about four days and then it went out. It was powered on but no coolant. So I called them back. The lady that answered was really awesome. I was contacted 7:30 the next morning by them and scheduled the time to come out. The tech replaced the compressor and it's going good. I've never had an issue with the gentleman. He was very professional. When he gives you a date and time, he's always there. He does a really thorough job diagnosing. I like him a lot.

I contacted American Home Shield because my furnace went out. The initial process of getting things scheduled was fine. I had one company come out and did diagnostics. The tech was here five minutes and left. That was kind of concerning to me so I called a company out on my own. The diagnosis that the company from AHS gave me and from the company that I sought out for myself were totally different. I went back to AHS and asked for a second opinion. They sent out another company and that company had the same diagnosis as the company that I sought out for myself. But the problem with that company was that they didn't follow through with sending AHS the diagnosis so that the problem could be fixed. American Home Shield sent out two companies that failed to do their job.

There was a leak from my bathroom and when I submitted a claim with AHS, my experience was good. I scheduled an appointment on my next day off with the contractor and their service was great. The tech who came out cut a hole in my wall and found where the leak was, then he had to come back on a different day. It took a few days to finally fix the leak but everything's great now.

AHS has always done their best to help me and my husband with issues that we've had related to our home. They've always come through. I’ve had bad experiences with companies that were coming out here that were not very responsible and weren’t helpful. But I’ve learned over the years, as I request for certain services, to request for somebody or a company that had a 4-star attached to their name. If I had any plumbing issues, it would normally be Blue Star who I request to come out. They’ve been really good people to work with. They came out for my most recent claim and the plumbing system isn't making any noise anymore.

Gibson Air came out for a heating claim. They were great. The tech was nice and he fixed the heater. Now, it’s working. I've had American Home Shield for 15 years. So, when there's a problem, I just call and they come out. They've been very good to me and I've had a good experience with them.

The AC had frozen up. I had turned it off and left the fan running. I was leaving for vacation and didn't exactly know what to do. They advised me and when I got back, they came over and repaired it. All it needed was freon. They did a very nice job. They wore a mask and were very pleasant. I was very happy with it all. I would have liked to have someone come sooner because I was leaving but it was my bad that I was leaving.

I had an air conditioner unit that was not working. It was not coming on. So, I called Home Shield. They sent On Time Plumbing and Heating out. They were a couple of minutes early. There were two guys. Both were very friendly, decent people to work with. They wore protective wear. They wore masks and put shoe coverings on when they came into the house. They did their job, then came back to the front door and told me this is what it was. All they had to do was replace an external fuse that was out on the control box for the AC unit out on the house. I bet they weren't there a few minutes. They did a very good job. I expected the worst and it ended up being a very okay experience.

My youngest son and my youngest daughter have had American Home Shield for years and they recommended it. I got a policy and one time, I had four problems. I went online, filled out the form, and then the plumbers called me on the same day. They were out on Wednesday and took care of my problems. One was a leak in the bathtub in the master bedroom, and they showed me it wasn't a leak at all. Another one was the faucet in the master bathroom was dripping, and they replaced it. I had a loose faucet in the kitchen as well, and they replaced that faucet too. Also, the toilet in the family bathroom would fill up on its own. It was loose and there was water leaking from the bottom. They rebuilt the mechanisms in the tank and removed the toilet. They must have replaced the seal underneath it and then they put some caulking around it and put it back. They were done in less than two hours and it seems to be working.

I had to replace an air conditioner on another rental property. It cost me $5,000 and AHS paid me $370 which I haven't gotten the check for. Also, the guy they referred me to wanted to charge me $7,500. My guy that I knew was gonna do it for $5,000 so I took that. I'm not that pleased right now with American Home Shield. For minor things, they're great, and that's why I have them on all my rental properties. It makes life easier for me.

Having American Home Shield is a gamble. There are some years I use it, and there are some years I don't. All in all, it’s like going to the casino. The house is ahead. They have gotten more of my money than I’ve gotten theirs, but I never know. There was a time when they sent USA Plumbing for the hole blown inside of my garbage disposal. The tech did a great job. He got it for approval, got it approved, and everything was done in a timely manner. I was very happy. All is well.

I had four leaks at shutoff valves. There was one in the bathroom, one in the kitchen sink, one in the basement, and the well pump shutoff valve. They repaired all those. When they changed out the leak in the basement at the refrigerator line 'cause that one was leaking too, they put in a compression fitting. But it started to leak after they left. I had contacted them and they had made an appointment to come out and fix that. They were supposed to come today but they had to move it out because of some COVID testing. For the most part, AHS is great. I've had to call the hotline a couple times. There's little challenge but they did all right.

The claim was that the water was leaking from the base of the refrigerator. It was the waterline. I put that in. It was hard articulating that because it wasn't the ice maker, so there was no place to put it. Our water dispenser is connected to our ice dispenser, so I just had to pick that and refrigerator. I didn't know what to pick. Home Shield called, "You have two refrigerators?" I was like, "No, it's just the one. I just couldn't select what I really wanted to submit the claim." But they came out and it was great.

The heater wouldn't stay on. It would turn on and turn off. American Home Shield sent out A-US Air of Texas. We haven’t had turned it on since then but we had to use it this morning, and it's fine now. American Home Shield still has some improvements, though. They don't listen well.

The guy who cleans my pool told me something was wrong with the pump. I don't know anything about it so I call up American Home Shield. They sent me out Dunks. The tech came and he did a professional job. He spotted the problem right off. I hardly ever had any problems with American Home Shield but in the beginning, the problems that I did have weren't covered. I was getting kinda disappointed because I called them up a few times on certain items and they said, “I'm sorry, it's not covered. It's not covered.” I talked to my wife. I was about to find somebody else, but I kept them on. I need insurance, but I didn't think I needed somebody to keep telling me that it's not covered.

I had a refrigerator leak and the repair guy was great. I didn't contact him until Friday, near closing time. He came out on Monday, and we scheduled it for early afternoon. I wasn't present when he came but he followed up with me and my tenant didn't indicate if there were any concerns. So far, AHS has been very good. They've been very prompt and very professional.

I had H and J Heating come out and do a tune-up. I showed them where to go, started inside and looked at the HVAC. They went outside and he came back and said everything was fine. He turned the heat up and he said it went to the designated temperature within five minutes. One time, a plumbing company that was originally located in Waldorf came out and they were absolutely horrible. The company didn't show up on two different occasions and then never called me back. I contacted American Home Shield and let them know what was going on. They dispatched someone else out, but it was a whole issue trying to get them to let go. Different AHS representatives totally different things. Eventually, the contract got sent to someone else and they fixed the plumbing issue. For the most part, our experience with AHS has been decent. I haven't had any problems with doing claims and they don't spam me with emails.

My furnace wouldn't kick on. The tech came and there was some part that needed to be changed, and he changed it. He was able to jumpstart it so it could work. He had to order apart and bring it back. It's just hard to get a claim to go through to American Home Shield. To initially start it, it seems it's so difficult. You should be able to call, say what you need, and get it over with. I dread it. It's a long drawn out process.

Filed a claims dispute with AHS on 10/17 regarding an emergency water heater replace. Despite send 2 faxes and multiple phone calls, AHS is still not getting back to me as PROMISED. I demand they call me!

Opened a claim to fix a dishwasher on October 27, was assigned service provider for October 29 for morning, waited all day. Finally at the evening he arrived, looked at the dishwasher and told me that he cannot fix the dishwasher because he do not want to pull it out. Asked me or my husband to do it. We refused because we do know how to do it. Them he said, "Call your warranty company. They will assign you another provider." So I started to call from October 29 to warranty company and told them the situation, they keep telling me that it will Be escalated and somebody will call me to change a provider, since that day I called there every day and been told same script information from trained to talk like a robots Malaysian customer support representatives.

American Home Shield's claims process has been different. In the past, when you call and set up for an appointment, which is fine with us, they don't take the money right up front. But we do that now. Also, instead of dealing with a person, it's more so computerized now. What I normally do if I need to speak with someone is stay on the line and request for a consultant, operator, technician or whoever I need to talk to.

The technicians who came out for the leaking toilet were very good. AHS has been very responsive, prompt and professional. Any delay has been on behalf of the people that AHS contracted with.

I sent a claim in for my microwave and the company that came out was very good. It took about a week for them to come out. They could’ve come sooner but I wasn't gonna be here. But since it wasn't anything that you couldn't live without, it was okay. They had to order a part that needed to be replaced. I had to have them come back out because they didn't put the microwave in correctly. It was crooked. The framing around the microwave was the problem. But I couldn't tell that just from looking at it. So they came back out and they fixed it.

We did a tune-up to check my air and my heat and see how everything was working. It was peace of mind for us to have everything checked to make sure it was working properly. They changed the filter. We paid for a part out of pocket because we could and it wasn’t that much and to help with the air conditioner. The tech was very nice and respectful. He was a younger gentleman and he seemed very knowledgeable about everything that was going on. I paid $75 for the service and it was worth it.

A technician from Suffolk Appliance Parts came to look at my refrigerator and he had to order a part. He needed to replace the filter and the housing unit for it. Now, everything is good. Overall, the process is quick. Put in a claim and get somebody out to check out whatever the issue is. Whether or not it needs parts, the repair is quick.

Everything with American Home Shield went great. I couldn’t ask for a better situation and everything was fine. My furnace wasn’t heating up. I did a claim online on a Saturday and that Monday, a contractor came out. He was good and helpful. He had to order a valve and the valve came in three days later. They then came out, put it in and since then, it’s been great.

The service took a little while, but that's okay because I live in a small town. But the service that I got was wonderful. Asher was great. He has worked with me before. He has been over five years ago. He knew what he was doing and was very quick. He had to put a ballast in my fluorescent light. He cleaned up. He's very personable. They did a good job.

The first time the contractor came, we thought we had the plumbing issue fixed. Then within a week, it was still being clogged. So the tech did the exact same thing. He put the auger in it and then he realized what was going on. The little flipper that goes up and down that holds water in wasn't tight enough. That was the reason why it was doing that. So he recalibrated that and it works fine now.

My washer and dryer were broken. I put in a claim with AHS on the computer and emailed them. It was a very easy process. Then, the contractors were very prompt and they told me exactly when they were coming out. I loved them and they were wonderful. They were the best. They put six new parts in my washer and now I'm waiting for parts for my dryer. All in all, I had a good experience with AHS and as long as they keep sending me Suncoast, we’ll be all right.

My heater was not keeping the house warm and we didn't know what was wrong with it so we called AHS. They gave me a date when the techs would be out. Then the techs called me to give me the date of the actual service. The guy was great. He let us know what was going on. He fixed the problem, even told us different ways that we might be able to fix our house a little better to make it more efficient. I would recommend AHS.

The dishwasher wasn’t draining. The claim process was easy for me. I did it online, and the techs were out a day after. It worked out good. The tech looked at the dishwasher, went to his work, and finished sooner than I thought it would take. I thought it was something serious. He showed me how to fix it next time if I was able to. We moved into this house, and it was in our contract to get the Home Shield warranty. I wish more things were covered. But right now, as we're unpacking and living there, we would find this needs to be fixed or this needs to be done. So, I like that I only pay one fee, and then it gets covered.

I've been getting good service through American Home Shield. Everything for submitting a claim is online so it's easy. They are quick to respond and their contractors have all been very professional. Jungle Cat Heating came out for my heating. They have been here before and I know them. They've always done really well.

I had American Home Shield before, and then we canceled. We just started back with them. When my garage door wasn't opening, Choose the Right Door was sent out and they came out Tuesday. I made a claim on Sunday, but the company was not open, so it wasn't made until Monday morning. It took the guy 20 minutes to fix everything. He got it done quick. He was very professional and knowledgeable.

American Home Shield has been great. They handle everything right away, and they've always had somebody out the very next day. They had someone out who fixed the pool pump. Somebody came out for the air conditioner, too. But the air conditioner was pretty old. They did fix it and got it running again, but we opted to put in a brand new unit. So, we went ahead and called somebody else and had them come in and put a new unit in. Then, this week, we had some type of a plumbing leak on the pool pump, so somebody came out and fixed that. We've had AHS for a little over a year. We had bought the house in October of 2019, so we got it at the time of the sale and then I renewed it this past month. We're gonna sell this house and purchase another one and I'll get another home warranty through AHS.

Our heat was working a little bit, but the house was lagging seven degrees in the heat. United Air Temp discovered that half the burners weren't working on the HVAC. In less than an hour, they fixed it. They were three guys out to do it. It's been great since the repair. I had another claim that got denied because they said it was our fault. But we’re fine about it.

Our dryer wouldn't spin or turn the barrel, so we couldn't use it at all. I did a service request online and made the appointment. It got confirmed. When I submitted the claim, they asked what kind of issue and what model or brand of dryer it was. I told them and they said they would send Sears out. The technician got to our house at about 4:00 in the afternoon, took the dryer apart and put it back together. It was still having trouble and he decided we needed a new motor.

I had no problems at all with the guy who fixed the water heater. He was very professional. Submitting the claim to American Home Shield was easy. I got a reply back for who the company would be and I could either contact them or they would contact me shortly for setting up. When I did this, it was late on a Saturday night, so I didn't expect anything back on Sunday. But I got a call from them on Sunday asking if it was okay to come on Monday. They came Monday morning. I’d definitely recommend American Home Shield to a friend. Every company they have used has been great and responsive.

I reached out to American Home Shield to have my air conditioner and heating serviced and I had to do the process online because they were saying something was wrong with my ZIP code. That went well and I was assigned Greenway Home Services. The service guy who came made sure he had a mask on because of COVID and he worked diligently to get everything fixed. He was in and out. My experience with American Home Shield has been okay and I would tell family and friends to get the home warranty if they haven't already gotten it.

Our refrigerator wasn't getting cold enough. My husband called American Home Shield and had to stay on the phone for a long time. Affordable Appliance Repair came out and they were very professional. They did what they could do, but it couldn’t be fixed. We ended up getting it replaced. People need to get this warranty.

Our central air conditioning quit working. I submitted a claim over the phone with AHS and I had no problems. The tech who came out wore a mask, social-distanced, and was able to analyze the problem quickly. Luckily, it was something small and repairable right away. And everything was good.

We put in a service request with AHS for the heating in the house which was not working. We were getting air, but the air wasn't hot. Best Tech was the company that came in to do the repair and they diagnosed the issue. It appeared that the thermostat was not sending the signal to the unit and once they changed the thermostat, the unit started working.

I would definitely recommend American Home Shield. Recently, my toilet was running a little slow. I requested for service and it was super easy. It was just a matter of letting them know of the situation, then they took the payment and they came out. The repairman got over there quick and took care of it.

Last week, the garage button was about to fall off and my wife called American Home Shield. Then they got the man out here, and he got it fixed. But American Home Shield might have more customers if they give out incentives.

About a third of my electricity had gone out. The techs that came were really great. They took care of the problem. It had to do with the box. They did a really good job and were very knowledgeable. I'd highly recommend them. Submitting a claim with AHS has been really easy. I just call up and tell them what the problem is and they write it up. The people call right away within 24 hours. I've had three claims. I only had one problem and that was with the washer. When the first tech got there, it needed a motor. The people who came were really great. They did a good job. The second people, with this COVID thing, they couldn't get the part and they wouldn't call me. I was really unhappy with them. So, I ended up canceling that. I lost my $100. I just went out and got another washing machine.

American Home Shield is not as good as they used to be ‘cause I've been having some problems. I had the spring of the garage door replaced in 2019. The spring of the garage door broke again. I also had a recent claim for a running toilet. The tech said they needed a part and he was gonna order it and come back. I called AHS because it's been a couple of weeks now and he has not shown up.

I have a history with Home Shield that I've always had them and I never used them so I got rid of them. They lured me back so I did sign on with them. Then COVID hit and I didn’t have any money. They put me with their collectors. I resigned with them and started a new contract. They said that the old contract didn't matter anymore but they were still calling me.

I originally got Myers for a tune-up through Home Shield. When they came out, they said that they had to have some capacitors or something on there. Now, there was a little confusion because they said they were gonna come back to do that. Then after I contacted them the second time, they said, “Oh, you have to put in a new order.” No one had told me that. So, I had to put in a new order and pay Home Shield again for the contractor to come back to replace those capacitors. Submitting claims through Home Shield is a simple process. Communication is a problem though. I had called when my warranty expired, to renew it, and I talked to different agents, and I got like four different prices from them. So, I was confused as to what the price was gonna be. As long as you look at everything and everything is spelled out as to what a warranty actually does cover, which Home Shield did, it's a good idea to get a warranty.

We had both the dryer and the water heater for years. American Home Shield wanted to repair the water heater, but we knew it couldn’t be repaired. They came back and they kept working on it, but it was like pulling teeth getting the work done. This is the service that we paid for that AHS would cover. For our heating and AC, the guy put a lock on it. Customer service wasn’t that great, so that was a bummer. It was like, “Okay, we’re paying to you, and you’re acting like we’re bothering you. But this is your job.” Those types of situations could be improved. Also, I have to wait for someone to call me back, or I have to call American Home Shield to say, “Hey, I have an appointment but no one's called to schedule an appointment.”

I had an AC issue and the tech who came out was very professional. There were a couple of parts that he needed to change out, and he did. Now, it's working out fine. It's an old unit, but it will do for now. When I was submitting the claim through American Home Shield, I was on hold for a while. It was a little difficult to get through. But once I got through, it was pretty much simple.

24/7 Perfect Mechanical came out for a simple furnace system check. Under Covid, when the technicians came, we asked them to wear a mask. They wore booties too. We did that because they were going down carpeted steps into the furnace room. They called ahead and were on time, which is what I call professionalism. We've been very satisfied with AHS. It's not cheap but when we have had claims, they've been personable and easy to reach. We have a specific person that has handled our claims before and she's been very helpful and knows how to put the order right in. So, I just email her usually.

The guy from Rekey Xpress came over and he was pretty professional. He was very nice and very careful. He was wearing his mask. He asked the doors that we needed to get rekeyed, and then everything works. We have two buildings and both buildings work fine. We are an electrical contractor, and we work with other home warranty companies, and we like the way that AHS deal with us as a customer better than any other company that we work for as their vendor.

My dryer was malfunctioning and it was getting hot. I submitted a form on the American Home Shield website. It was really easy to use. They were quick to get back to me and set up someone to come and look at my home so it was really efficient. The guy from Lake Area Appliance was dispatched. There was some type of piece that had blown in and he needed to replace it. The quality of work he did was fantastic. I wanna use this electrician for the rest of my life.

American Home Shield just worked on my air conditioner. The fan on one of my handling units went out. The guys came out and took care of that. They were good. I’ve got nothing but high praise for them. I just filed a claim for the electrical. The lady was great. I'm still waiting for the contractor. He's got till tomorrow to call me back.

I had a range stove where the computer board went out on it. It had some electronical problems. We had an electrical storm prior to that, so that may be what caused it. The tech came in, assessed the situation, and said that I needed a new keyboard. They ordered one, and it took a week for it to come in. Then they were right back a week later, and put it in just as quick as it went out. I called American Home Shield to do the claim. I tried to get online and things didn't work out that way. So I called it in and it was quick. I talked to an actual person and they took care of it pretty quickly. The service contractors didn't leave a mess. They were very professional. They even called me “sir” a few times. I'm probably a little bit older than they are, but I appreciate the respect. They were very thorough. I was well pleased with the way they handled the whole situation.

The kitchen sink was leaking and stopped up so we filed a claim with AHS. It was my first time ever submitting a claim, so I was confused a little bit with the way the process goes, but it was easy. The first tech that came out was late. He was scheduled to come from 9:00 to 1:00, he didn't show up till almost two o'clock and he had a really nasty attitude. All he did was take a picture and then say that someone would be in touch. I had to call back and get another technician to come out. The second tech was really professional. He was on time and he made sure that everything worked before he left. Our experience with AHS has been good.

CK Appliance Repair came out to do some work on our refrigerator as it was leaking. They were good. American Home Shield just wrote me a check 'cause a part that was needed was no longer available. I got a new refrigerator and it's all right. Overall, they are not bad. For the most part, things get fixed.

Superior Heating & Air was assigned to us for a recent we had with American Home Shield. The people who came were very good and they were very friendly.

Our upstairs bathroom shower stall was difficult to get the water turned all the way off. So sometimes you would turn it off and it would stop flowing. And sometimes you'd turn it off and it would just leak and drip. SDL Plumbing was dispatched and they came out when they were supposed to, where they were not very long and replaced everything. Now it turns on when you try to turn it on and it turns off when you turn it the other way like it's supposed to. I'm so happy. We had had other stuff that we hemmed and hawed around about and didn't pursue anything 'cause we thought it would be complicated and everything. And we were delightfully surprised at how easy it was.

I got up on a Friday morning and I had no power in the microwave. I checked everything and it didn't work. American Home Shield hooked me up with Arizona Value Appliance. I was going out of town for the weekend so we scheduled it a couple of days later. A young man came out and got here at about 5 o'clock in the afternoon. He got the face off the microwave and pulled the microwave out. He looked at the top. He took his meter out and he said that it was a cutout switch. He went out to his car and pulled out a cutout switch. He put it in and put two new spade connectors on. He then put the microwave back together. 30 minutes later, it's working like a charm. It was as good a service call as I've ever had. This young man knew exactly what he was doing and he didn't waste any time.

I had a claim to American Home Shield on my garage door. It went well. It took a while to get a contractor out but he was able to get everything repaired right when he came here. He wore his gloves and mask, and he did the installation without having to get in contact with us except to leave the remote. The garage door has been working. We noticed that when I filed a complaint, the first appointment we had had to be canceled because there was some sort of issue with one of the workers having come down with the virus. By the next day, they were able to send someone else.

It took longer for the cycle to run through on our washer, but it wasn't down for any time at all because you could still use it. I submitted a claim online with AHS and the process was easy. Then, the guy they sent out was very respectful and very professional. He also cleaned his stuff up. It was a very good experience and I would advise others to get AHS. It's worth the money and it's a great company.

I went online and at the time, there was a tune up special for winter to have the heating systems checked. I plugged in the request and in 48 hours, the techs were here. The scheduling process was very straightforward and when the techs were here, there were a couple filters that needed replacing, which we had and those got changed. Then beyond that, it was very routine and we had no problems. All in all, AHS has been more than fair and they never tried to cut corners or use cheaper materials. In fact, they’ve done more than I thought was required. We've used them on multiple occasions to have things that were broken or disabled replaced and there has never been an issue. Home warranties have been well worth the money and it's nice to have the security that you've got somebody that'll provide a vetted vendor to come in and do the work. And it's worked very well for us.

American Home Shield sent me an email saying I should have my maintenance done in my heater and for 75 bucks, they could do it. The contractor came out for the annual checkup and maintenance on our heater and air conditioning unit. It was excellent service. We have the coverage to be protected in case appliances break and it has been a good experience with AHS.

I had a pipe that burst in the ceiling and the plumber came out and fixed the pipe. He had to come back and put the ceiling back together. Everything has been great. From the phone call to the finish, no complaints at all. Everything is working fine now. However, last year, I called AHS about a toilet that was running. I've gotta call them again because that toilet is running again, which means that the tech didn't put in the right piece. They gotta do a repeat on the job.

Overall, I always had great experiences with Home Shield. But the one before my last experience wasn't so great. I was having problems with my shower. It was dripping from the faucet. I called Home Shield and they took a little while to get back to me. Then they had a company come out and they installed everything. But they didn't install some pieces. I asked them why wouldn't they install the parts if these were something that Home Shield provided? So they went back and installed it. But they didn't install one of the pieces correctly because when they put the handle on to turn the faucet on, it kept falling off, and falling off, and falling off.

I've used American Home Shield a number of times in nine years and I've been very happy with the service. I'm a widow now, so it's real important for me to have someone I can trust to come out when I have to do things, and it's worth it. They assign somebody right away. If I don't want the people they assigned, I can tell them I want someone else. Or if the one they assigned can't get to me soon enough, then I can ask for someone else that can get to me sooner. Nothing has been problematic. They fixed my refrigerator and my microwave. My faucet broke twice and I got brand new. They have replaced my air conditioning unit. That took a long time, but it had to come from the manufacturer.

We raised a ticket and Appliance Tech came within few days. They found some of the parts need to be ordered and they ordered the parts. Then they came back in about a week and they fixed it. They saw some more issues and they ordered some more parts again. So, after two weeks of call, everything was resolved. They did a good job.

Billy, the guy from On Time Plumbing, was absolutely lovely. There was a leaky pipe and we had to have the opening created so we could get to the pipe. Billy had to come back a second time and he did absolutely excellent. It's easy to submit a claim with American Home Shield but sometimes there are additional costs. It would be really nice if they would let me know about it. I had to pay quite a bit extra for things, but it was okay.

The little box on the outside of the garage where you put the code in wouldn't respond. And with the clickers, it wouldn't respond. It just wouldn't open up. The door would open up by our inside door where there was a button on the wall that goes directly to it. But if we were outside, we couldn't open up the garage door. The guy from Gabriel's Garage Doors did a very good job. He was quick and efficient. I gave him the symptoms and he knew what the problem was before he even got here. When he came in, he had the part on the truck and replaced a motherboard that was probably bad. It took him five minutes and he was done. He's a nice guy.

I called Home Shield for my dishwasher. Submitting that was fairly easy. Typically, after I make the claim, the contractors called me within a couple of hours. The interaction was okay. But the service was horrible. I had to call Home Shield again for the issue. But for the second time, it was simple. The guy who fixed it the first time never turned on the water, yet Home Shield charged me another $100 for them to come back out. I never used the dishwasher, and I was selling my home, so it was overall bad. I got charged $200 for something that should have been fixed the first time. They apologized, but I was outside my 30-day window by one day because they don't service on the weekends. I called before that 30-day window is up and they were like, "Well, it's a weekend, so you're out of that 30-day claim." They should not have double-charged me for a service that should have been corrected.

My toilet was choking so I called up American Home Shield and they assigned Advanced Drains and Plumbing Repair to my claim. They said someone will call me. Advanced Drains came and check out the toilet. It's working okay for right now.

I had one incident last year where I had a problem with the flue pipe to be lit with the thing. I told Home Shield that I didn't let the vendor do it because I didn't know exactly what they wanted me to do. It seemed like they wanted me to pay them. They said that I should never pay the vendor. I should always pay them. They would tell me what it was after the vendor gave them the details. I was a little uncomfortable talking to the vendor. They kept talking about money to me.

Whatever vendor AHS sent out for the air conditioner, they were great. The guy was very helpful and answered our questions. He was able to repair the unit.

The first process was hard because I called for a contractor to come out to clean the furnace and the air condition system in May, but I cancelled. But Home Shield had in their system that Masters came and did it. So, I had to run back and forth about that. They finally got it straight, and I got somebody to come out within 24 hours. He was very professional and he cleaned up everything. I will recommend Home Shield.

The furnace had been off all summer and the gas did not get up into the unit itself. It wouldn't ignite. I logged on online to submit the claim and then paid the co-pay on it. They arranged the service and the kid was here within five hours of my entering it. He went up in the attic to where the furnace is installed and ran diagnostics on it and got it lit. He fixed it within an hour of being here. It's been doing just fine.

American Home Shield has been beneficial and I feel good about it. Doing service requests online is so easy. I love that. I have two AC units in my house, and both of them went out. It was hot. On one of the units, the issue was the thermostat, and the other one, I ended up having to get a whole new unit. The longest part was waiting for the parts for the thermostat to get in, which was a week. Once the contractor came, it took two hours for them to put it in the unit. I came home on my lunch break, and shortly after, my lunch break was over and it was done.

I've called American Home Shield a couple of times since I bought my house and every time, it was very prompt. I turn in the our service request and in no time, somebody's calling me back and scheduling the job, and they get done. It’s worked out for me just fine. When I had a clogged toilet, the tech who came out was prompt, friendly and efficient. He got it done quickly.

We were having problems with our heater. It would not cycle on and off by itself. I went to American Home Shield’s website and turned the claim in directly with them. It went smoothly from there. It was on a Saturday and I did not hear from the contractor until Monday. They showed up Tuesday morning. So, it took about four days for them to come out but that was with the weekend. So, it wasn't too bad. They were amazing. They ended up having to come back three times on the same call and everything's working great now. They were professional and friendly every time they came out.

If you get a brand-new house, you might be covered under some warranties. But if it's not new, I would recommend getting a home warranty. I have one with AHS and I don't mind submitting my claims with them on the internet. But their website doesn't have a lot of free from in terms of letting the customer say what the problem really is. You just have to pick the best one and when the vendor calls, it might be different. Other than that, when we had a toilet clog recently, they sent out Mann Plumbing & Drain Cleaning and they resolved it.

Getting service scheduled is a little tough through Home Shield. And talking to people on the phone was difficult, too. Also, being on the same page as far as telling them how irritated I was with trying to schedule people to come out. I wanted the same company to come out. But for some reason, they couldn't get them to come out. So, I had to call the company myself. Dawson told me that they were so booked. Their slots are blocked off visually through Home Shield. So, that was probably the issue. And then, they were able to contact Home Shield and do some type of switching around so that they could come back out. It seemed silly for me to have a new company come out and fix a problem that the old company already knew about and diagnosed. That was the only issue that I had. I thought it wasn't the best flow. But Dawson was awesome. I enjoyed them.

The sink was backed up from the road to the house. Water & Drainworks came out and unstopped it. They were gone. Very little time. They did a great job. In the past, we've had a long wait to get to somebody. This last time, it was handled right away. With my refrigerator claim, it took me three months to get a new one. American Home Shield was trying to make sure that it couldn't be repaired. That was a little frustrating, but other than that, they eventually had my refrigerator replaced. Overall, it's worth it.

You don't know if American Home Shield is gonna cover a claim or not when something breaks. When they do cover, they do a good job. They checked my central air and heater. Another time I called, it was a plumbing job and they did a good job on it too. But I called them five or six times during the year and for half of the cases, I would pay my copay and the contractors would come but wouldn't do anything because it was not covered.

I have American Home Shield, but they are also a parent company. The umbrella is American Home Shield and I did not have a good experience with the first people that I was under, so I left. I'm with the parent company now. When I submitted a claim, it was easy and the resolution was timely. The serviceman also took his time to explain everything to me. Even them coming out was good as well. My overall experience has been good. I enjoy it and I would definitely recommend them to anyone.

I had a plumbing issue and when I showed the technician the video, he knew what the problem was. I also turned on the water for him so he could see it and he said, it was an easy fix." He said the screws just needed to be tightened. He tightened up everything for me and he also checked everything for me to make sure there were no holes in the sink. He was an excellent guy.

The freezer was not getting cold and the back water part was leaking. The guy came in and tested it. He explained what possibly could go. He was saying that it was more likely the compressor which is something he didn't do. He said that he was going to put in his report but that someone else who dealt with the compressor would more likely have to come out. Once DC Repair submitted what they found, I got an email saying Atlantic, the next company, would contact me.

Our washer wasn't working and I was given a specific date by American Home Shield on when to expect the repair guys. Sears showed up at that date and at the time specified. They tried to figure out why the washer wasn't working and they were able to identify it quickly. The drum wasn't turning it on. There were some other parts that were messed up in it. It was recommended that the appliance be replaced. We ordered the washer from Home Depot and it finally came in on November 11th. We had ordered it prior to that but AHS needed copies of all sorts of things and we sent it off to them. I look forward to working with AHS in the future if anything goes wrong.

The rubber seal on our refrigerator was broken. We decided to call American Home Shield to see if it was a fixable problem. The guy who came helped us replace it, so it’s all good now. He did a great job. So far, I'm happy with the service.

I enjoy Home Shield because I get the repairs I needed when they need to be done. My air conditioner wasn't turning from cold to hot and the contractor, May Heating and Air, was pretty nice.

Stay far away from American Home Shield. As soon as you have a claim they deny it and you have to jump through hoops to get someone that can take care of the problem. After two weeks, two separate appointments and hours waiting on the phone to reach someone, they will not help you and just keep referring to the section of your contract. This company is a fraud. I immediately canceled my contract, the associate Janice did not mention a Administrative Fee for Cancellation, which is another monthly payment. I will be contacting the Better Business Bureau as well as Consumer Affairs. Terrible company to deal with.

After complaints on social media, here & Facebook, a social media specialist got in touch with me. She was very kind and resourceful and she found better contractor for me for Washer issue I was having (similar issues with the incompetent contractors I was getting assigned). In the end, I received cash-in-lieu for my Dishwasher and Washer was properly fixed. I'm increasing the rate for AHS to 3 star because how the social media specialist helped me out. I wish all of AHS phone reps are like her... if that was the case, I would have renewed the service with AHS. However, based on my experience, I decided not to renew the service. For most of people, I don't think home warranty is worth the trouble. I rather save up the monthly for a rainy day and replace appliances on my own.

I got the American Home Shield coverage on a rental condo. The resident reported that there was water leaking out of the hot water heater into the pan. So we called them and the guy came out. The tech determined that the relief valve on top of that water heater was the issue. Somehow water was being leaked out of that into the pan. He replaced the pressure relief valve and said that should do it. So far, I haven't heard anything from the resident that it is still leaking.

I had a claim a couple of months ago with my microwave and they replaced it real fast for me. They did a real good job. When I had a leak in my refrigerator, the gentleman came out. It was leaking from the freezer side. He replaced the heating unit and everything worked fine. He was here last week and then a couple of days ago, it started leaking again. So the part that he put in there was defective. Now, this one is leaking from the refrigerator side. But I've already turned the claim in and he's supposed to be here tomorrow or the next day. The last guy was really good. He did a great job. It wasn't his fault. It's just something else that needs to be done to it that wasn't visible at the time he was here. I’m very happy with American Home Shield.

The guy from Robbins Heating came and looked at the heating and put a part on there. He told me he was coming right back, and he still hasn't come back because he's at home sick, which is fine. He could’ve just let me know. But American Home Shield has been pretty good so far. I just thought that the $75 fee would add up after I have a couple of breaks.

My air conditioner and my heater weren't working. My wife called a claim in to American Home Shield. The contractor was very good. I've called AHS a year ago because the same thing was happening, and everything worked out good.

The Heat and Air Company came for a wall unit of mine that was making some really odd noises. They ordered the parts needed on the 25th of August after they came out and when the parts came in, it was a wrong order. So, we had to wait again to get things going. In the meantime, it was a lot of headache going back and forth 'cause the contractor said they couldn't get a hold of the parts department. He contacted us and I got involved trying to call American Home Shield.

The work was on a refrigerator. I got a contractor right away when I filed the online claim. Express Appliance was good. They were busy so it took them so long to get here. But once they got here, they wore masks and were professional, efficient and proficient. They fixed the refrigerator the first time but they didn't correct what was done because the refrigerant was leaking out and they put in more refrigerant. Then in about two weeks, that ran out. They have to do a special job on it too. They found a leak and to correct it, they had to do something else and it had to be approved by American Home Shield to finance the appliance.

Our furnace was dirty and it wasn't working properly. The representative I was speaking to took care of what I needed. They got in touch with the heating and airconditioning people near me who they used all the time. The appointment was set up in a couple of days which worked out really nice for me. The technician from South Placer Heating and Air came out, opened up the furnace and looked at it. He made sure that everything was in good working order. He cleaned it up and found that a part needed to be changed, so he changed that part. It’s working beautifully now. Overall, it was a very easy experience with American Home Shield.

Before I got American Home Shield, my AC unit had totally conked out before summer really started and I literally had to pay about $7,000 just to put in a new AC unit. I never wanna do that again. I got American Home Shield so I don't have to worry about outstanding cost and all that for people coming in and trying to take care of my home needs. When it comes to the website, they basically have a whole listing on what could go wrong in your house. It allows me to see that I have this problem with this certain thing. I just had to click on the buttons and send it to them. When it comes to the app, it's very easy. Even if when the repair person comes here is a little bit off, they always have a way of figuring it out. When I put down for my last service, I said that my thermostat was not connecting with my heater.

ReKey Xpress rekeyed all my doors after I purchased the home. The guy was quick, efficient and knowledgeable. It all went very easy and the locks are in good order. So far, I’ve been impressed with all the folks that have been sent here from American Home Shield.

My washing machine wasn't agitating. The 4A Appliance Repair tech contacted me the next day after filing a claim with Home Shield. The lid switch of the machine was broken and he fixed that. He was very kind, courteous, and safe. I would suggest him over and over again. I had problems with American Home Shield in the past, as far as getting somebody out here quickly and submitting a service request. But 4A Appliance Repair was wonderful when they came out.

I'm satisfied with American Home Shield's service and their website. I had my AC unit checked to make sure. I was going into the winter season and I wanted to make sure that they were running properly. It was a tune-up on the AC unit. The contractor was great. Everything was good. When you go from season to season, you wanna make sure everything's running properly because it’s not fun to have no heat. In the past, I had another company. I went back to American Home Shield because they were a lot more dependable than the other companies that I've used.

The toilet was leaking and I was expecting a plumber to come out the next day after I filed the claim online but he didn't show up. Then they scheduled it to some other day that I was home. When the guy showed up at my house, he was very informative and he did a good job, at the end of the day. Overall, American Home Shield is much better than my last company.

I had an issue with the hot water heater previously. It was my understanding that the part that was brought to put in there was defective. Unfortunately, I ended up being without hot water for two weeks. But that wasn't anybody's fault. Recently, I got an offer from American Home Shield to have them come and check my heater. Beaches Air Conditioning and Heating was sent out and looked at it. The guy cleaned things out and showed me different things to do. He was great. I would definitively and have recommended putting American Home Shield in place. As a woman who's single in both homes that I was in, there's nothing better than being able to call somebody else in to help with things because I'm not mechanical. It's been a very good experience for me. It appears that the folks that come in are pretty well because I've never felt like I was taken advantage of either, which is really important to me.

Overall, American Home Shield has been great. Filing a claim is fairly easy. I tend to use the mobile app and go through that route. However, I'm not a fan of some of the providers so I'll call in and ask for them to give me someone different but to get in contact with them this year has been hard. I imagine it's because of COVID or they didn't have the bandwidth to support the number of calls they were getting in at that timeframe.

The reps should be more knowledgeable about the contract when people call. To claim an item is not a problem with AHS but replacing things is slow. They should speed up the replacement process. I had an issue with my refrigerator and the replacement has not been done yet.

I called American Home Shield and got a repair order for the garage door motor that was defective. The process was very difficult. The first person I talked to walked through 1-2-3-4-5-6 steps then went ahead. I needed to give American Home Shield the $100 deductible so I went ahead and gave him my credit card details then he disconnected me. So, I've already got $100 deductible on my credit card and he was gone. I didn't know anything else.

The experience of submitting a claim with AHS was okay. It was for my lights flickering in my master bedroom, my kitchen and my dining room. The interaction with the tech was good too. He was able to do my master bedroom closet, but he wasn't able to do my dining room and my kitchen lights, because the problem didn't happen while he was there. So that threw me off. I still have the problem. It just didn't do it when the tech was here. But the tech was very professional.

Rain or Shine Repair Services came out to repair a refrigerator fan that had failed. There was also a latch piece on the door that had been broken when it was new, and we never knew what it was. The technician was very nice and neat. He seemed to do a good job. He installed everything but the door still wouldn't latch. Other than that, it has been very positive working with American Home Shield. The automated menu when you call them is easy to use.

Our AC unit was on the night before. I woke up in the morning and the house was pretty warm upstairs, in the bedroom and the upstairs area. We switched it off, switched it on again and it wouldn't come on. So, we called Home Shield and they let us know via text, email that somebody would contact us and they did. It was really a very smooth operation from start to finish. I was more than impressed with the process.

American Home Shield was on the house when I bought it. I’ve paid for the policy since then and it's been a good buy for me. I kept AHS because I have an older house. I had the water heater go out when I first came. I like AHS and I've been very happy and content with them. They respond very quickly and I’m familiar with the vendors they use. These are local people and they always do a nice job. Whenever I have a claim, I call and it's one of those, “Are you doing this? Are you doing that?” And I push the button. They ask for either my birthdate or my address. The process is quite simple. I talk to somebody and they tell me someone would contact me within 24 hours and they always have when I've had a problem. Shields Plumbing was one of the contractors I had. They're very smart and their guy knows me. In three years, I’ve had them over thrice. There’s something that goes wrong between here and the sewer.

American Home Shield has done everything they promised. I was having some issues with my dryer not cycling to the heating cycle. It wouldn't start, so I called and talked to a representative. They also have the online option, but I had not set that up yet. For me, it was easier to call and talk to someone. When I called, they were experiencing a heavy call volume, so instead of waiting on hold, I was given the option for a callback. Their system recorded my number, and then they called me back in the expected time frame and got me set up with an appointment quickly.

I just wanted the American Home Shield brand name because I heard of them before. I’d be leery of somebody that I don't have a background on. I bought the warranty shortly after I moved into the house because I didn't know the history of the house. I didn't know the owners and I wanted to protect myself. So far, I've been very pleased with my home warranty.

American Home Shield always says, "Go on the web." to submit claims, but it's not that easy. Sometimes there's a need to further explain things or I want to get the reassurance that something is being taken care of. It's not often as easy to do things online as it is to call, but when I phone American Home Shield, I'm often on hold for a very long time and then I get someone I can't understand. At times, I have hung up and called back hoping I get a different person.

My ice machine wasn't working. American Home Shield said it would be within the day that a call and a schedule would be set up. I got a call the same day but we had to schedule a few days out. A technician from AT Appliances came out last week to look at my ice machine. He was really nice. He had a mask and booties on. He was on time and he did what he was supposed to do. He even went above and beyond. He checked to make sure that all the handles were tight and checked everything else on the refrigerator. I was very satisfied with him. We got American Home Shield when we bought this house. We just renewed it because it was worth the money. If something like this appliance goes out, it's worth the $75 to have someone of that caliber come out and look at our appliances. It's time-saving and it’s money-saving.

I've had to use AHS a couple of times and I'm glad I had it. But I had to wait on hold a long time to get through to a service rep when I had a claim for my dishwasher. When the tech came out, he was excellent. He said he was going to submit the request that day and that I should give him a call if I didn't hear from American Home Shield. But when I called asking for a service status, I got the recording so I just gave him my account number. I received a message that said, "You have two.” One of them was for a washer back in a long time ago and then the second one has been canceled. I almost had a fit right on the phone. I finally got ahold of somebody but I could hardly understand her. I'm wearing hearing aids but her accent was so, so pronounced. I had a real hard time. I mentioned that to her too and she apologized that she's been having complaints about that.

We had a good trust relationship with our realtor and she recommended AHS to us. We recently submitted a claim with them and we did it online. The process was easy and straightforward. Then, the tech who came out wore a mask and everything was good.

I submitted a claim to American Home Shield for the icemaker and the technician who came out was knowledgeable, knew what he was doing and explained along the way. He got the icemaker working that day but he detected an issue with it and had to order a part. So he came out a week and a half later to replace it. I’m very satisfied.

I called American Home Shield for an issue on my refrigerator. They assigned me to someone first who wasn't available for two weeks, and then I called back and had to cancel that and reschedule, so it was okay. They referred me to Appliance Worx. They came out, determined what was wrong, ordered the part, and then they came back and replaced my icemaker. They were very courteous.

Sometimes, it's hard to get somebody at American Home Shield, but it's okay. I'm very pleased with them. I had Higginbottom's before for the air conditioner and I liked the technician. He went about his business and did what he had to do. I had no trouble with him. The AC is fine. I live in a condominium and it's on the roof, and I'll take his word for it. I should have asked him to put on a piece of paper what he did because I'd like to have it for my record to know what was done.

I called Home Shield on a Friday or a Sunday. Plumbers Inc. contacted me two days later, and then they also contacted me on the day they were coming out. They came out and the tech unclogged the drain. It's going down. I could do dishes. Home Shield is good.

My hot water tank wouldn't stay lit. It was easy submitting the claim to American Home Shield. They got a contractor out to my home immediately. It was like they knew my hot water was going out. They were waiting by the door when I called. The contractor was a great guy. It took a couple of days to approve a new furnace. But he came Friday, and they had it in Monday. It was a great experience. This is my first time dealing with them and I'll be dealing with them from now on with all my homes.

I called in a service request for the repair of my garbage disposal and that was an easy experience. The tech was good and very kind. He was professional, courteous, and even helped me with the other problem I have with American Home Shield. My garbage disposal now is functional and it seems to be working fine. But I'm still frustrated with American Home Shield from the previous experience which was a sink faucet that they still haven't fixed for me. I'm paying a significant amount of money monthly to have my home warranty fix my appliances and things. When I called them, repair people came out to fix the problem but never completed the task. I've called a couple of times now to try and get them to complete the task and I keep being told that I'm gonna get a callback. But I'm not getting one.

For me, AHS is working. I usually call in if I have a problem and everyone is always professional. I also don't have to wait on the phone for a long time. The guys that came out recently for my claim was very professional. They did the job and then left.

The tech that did the tune-up was very thorough and did a great job. There was a crack and he said that carbon monoxide could escape from that. I had a service prior to that where that was the concern. He said it had cracked even more. He took all the things off and showed me where there was even more rust in the cracks. I called American Home Shield. Initially, there was an issue because they then wanna give me to a whole another company, and I was like, “No. We're not going that route.” I was able to stick with Frog Pro, and they came in and replaced the furnace, and everything's worked out pretty good. I had to call them back and they came very quickly to address the concern I had. So, thus far, everything's worked out very well.

I originally called to have some faulty wiring that was done in the home looked at as well as correct some lighting that was flickering. Submitting the claim to American Home Shield online is good and easy but doing it by phone is okay too. The person I spoke with didn't speak English too well and I was a little confused about whether or not the services would even be covered but she was friendly. The tech was very timely, professional and clean. I'm still doing some service requests with AHS, so it remains to be seen whether or not they cover everything that it seems like they should. But based on this experience, I would recommend AHS.

I had a double oven and the thermostat on both of them was not working. It would heat up, and then the temperature would drop 100 degrees. Supposed you had something in it that was cooking, it never got done. But it was fixed. The guy did a good job. American Home Shield has a pretty simple claim submission process. They're overpriced though. And on major appliances, they're not willing to replace them like they should. I have a friend that’s involved in a dispute with them right now. They refused to replace an air conditioner, and it really bothers me because I have one that is very old. If I'm gonna be paying monthly fees for them to cover things and then they don't cover something that's big, I'm not happy with them at all. With smaller things, a couple of times, it would have saved money if I had just gone directly to the repair person.

Making a claim with AHS was very easy. The contractor contacted me for the scheduling, so I didn't have any problem there and the techs showed up on time. They were very thorough, gave us everything we needed, and were gone in a very short amount of time. They said everything was fine, the system was working correctly, and to just do another another springtime checkup when it was time to do the air rather than the heat. Other than that, we had a bad experience with another provider. It was a plumber so it was a different issue. AHS should have a better vetting process with the companies that they contract with. But despite that, we haven't had any issues with AHS and the service is worth some money. We would have paid a lot more out of pocket for the work that we've had done than the deductible that we pay when somebody comes out. So I would suggest the warranty to anybody, especially if they're buying an older home.

I had a claim to American Home Shield for an AC issue. Crispy Air & Heating was sent out and they said there was a failure in the coil. It took them about a week to fix, but that was because they had to order the replacement coil. So, to the best of my knowledge, they responded in a timely manner, considering they were a little bit held up to this day and age by parts. Everybody's having parts issues. Other than that, everybody in this day and age is short of talented craftspeople and so, sometimes, that's an issue. But the last few times, they've sent good folks. They've been congenial, attitudes have been good, and they fixed the issue, and went about their business. When the contractor came and worked on my air conditioning out here, we were still in the high 90s, low 100s. That's never fun to be working out in that. But they had pleasant attitudes, did their job, and got in and got out.

I've been a member of American Home Shield since I bought this home, which is over five years, and I've called them thrice. The latest one was for doing a furnace checkup. The technician did a nice job and the price was reasonable. It was a quite positive service. I did not have the same experience when I called with a problem. The first one was with my pool. I paid the deductible and the technician came out. They spent five minutes looking at it. They said that it was an outside product and there were some mice in the area, and they don't cover anything that's been in and around rodents. So, they refused completely to serve us on that case. The next time I called was because one of my air conditioners broke. It took 60 days to resolve. So, I would give AHS an absolute zero on both of those occasions.

Our furnace wasn't blowing hot air. It was a chilly time, but the contractor that Home Shield used was great. I used Home Shield's online process then somebody got in contact within 24 hours. The tech from Leo Smith came the same day, looked at it and fixed it. And then the next morning, it was doing the same thing. Andrew left me his card. I called him up and he suggested I just unplug the furnace and plug it back in. I did and it started working again. We had a talk about some parts that might need replacing because I was worried, coming into winter, that it might be a chronic problem.

American Home Shield is a good company to work with. I had a broken ice maker and did a claim online which was easy. The contractor who came did a good job. They had to order parts and it took a couple of tries to make the ice maker work right. Everything's working now.

Lee's Heating & Air called and told me they were running late. They asked if they could come out on a different day. It was fine. They were very professional and on time when they came out. The tech was a very nice gentleman. I had a couple of questions and he answered.

We had a sewer leak under the house and I had a good experience submitting a claim with AHS. But they outsource their calls and it was frustrating talking to people that sounded like robots instead of talking to somebody that you could talk normally to. I was trying to get the girl to understand what it was that I needed fixed and she kept asking me where underneath it was leaking. But I told her five times that I didn't know where it was leaking. Other than that, she was pleasant and trying to be very professional. Everything went great, too.

The AC wasn't working well. Someone came out but the issue hasn't been resolved yet. We were told that they're gonna come back out and fix it. I had a good interaction with the techs. They were nice people.

My AC unit was freezing over and it wasn't blowing any cool air. I went online and filed my claim. American Home Shield's website was very easy to use. Within 24 hours, I was to receive a call but I received it earlier. Guys from Butler's HVAC Service came out. I got a range of three hours for when the tech would be coming. They texted me 30 minutes out before he came. When he got there, he checked out everything and told me that was going on. Everything was good to go. But I had to call again because there was an issue the first time. That was corrected but the tech couldn't duplicate what had happened. It was one of those fluke things. The issue happened again so the tech is on the way out again today.

I heard about Home Shield from my daughter. Recently, the toilet won't flush and I knew it is covered by my contract. I called Home Shield for it. Street Plumbing & Rooter was sent out and they were very good. I'm still with Home Shield because I'm happy.

My furnace wasn't working and I didn't have any heat. I have a brain tumor so my body temperature drops below normal quickly, so the heat was important to me. American Home Shield said that they would take the claim right away and someone should be calling me. About 30 minutes later, they had a person that they had sent my claim. They called me right away and sent someone out that day.

I had an issue with the stove so I called my insurance and they contracted Sears to replace the top. When they came to replace the part, they broke another part when they were installing it back. When they put it back together, one of the corners cracked. I called American Home Shield and they sent Sears. And Sears said that I have to call my insurance back. They gave me an appointment for tomorrow morning. Sears is coming back but their guy said that it was cosmetic and it is not affecting the performance of the appliance. I said that I didn’t care if it was cosmetic or not but it wasn't like that before they came. I don't care who pays because I have my home insurance but somebody needs to replace that part. Still, I like American Home Shield. I have good experiences all the time except this one.

There was an issue that I had with my AC a couple of months ago that took two months to fix. I live in Florida, so it gets very hot. To be without AC for two months was not the best. They just said that they were waiting on the parts. The part was on backorder. There might be a way to get the part from somewhere else that had it already. But they just waited it out until whenever it came in. Recently, I had another claim for AC, the one from Airpro. That one was fixed right away 'cause the guy that came, the technician, he already had the part with him. So, that one was fixed the same day. That one went perfectly. I put in the request, and then the next day, the guy came, got it fixed.

We had a backup in our basement that was coming out of our sewer drain. We just had our Sewer Lateral Program, cleaning out and making sure everything from our sewer lines to our foundation of the house was unobstructed with anything and they replaced any broken pipe, so it was surprisingly odd for us to have a backup. When the techs came out, they took a look at everything. They cabled through the line to see what was causing the blockage. They found what that blockage was and identified the fact that likely it was something that our county's Sewer Lateral Program really should have repaired in the work order that we just had done.

We've had American Home Shield for at least 20 years. If you're somebody who doesn't have a lot of spare cash all the time to fix major things that can go wrong, you worry about that. But having American Home Shield, I don't worry about it that much and that's worth a lot to me. I'm trying to do better, but it helps that I know that that’s covered. 90% of the time, I'm very happy with them.

I had a refrigerator where the freezer stopped being cold, and the contractor came out and diagnosed it as needing a new thermostat. They ordered that and came back the next week and installed that. I also had an issue with a cooktop. It was a built-in downdraft kinda cooktop, and the venting system stopped working. The contractor came out and assessed that. When they tried to order parts, they realized they couldn't get the part. So, they just referred me back to American Home Shield. They went ahead and helped me order a new cooktop, and then Greenway came in and installed it.

The tech from the first company that American Home Shield sent out blew me off. He didn't do anything, although he kept saying that he did, but they charged me a fee for him coming out. Then, when Home Shield pressed him for documentation, he submitted some false documentation, which says my claim was not valid and that it wasn't covered. I had to call Home Shield back and petition. I kept complaining about this guy not doing what he said he was gonna do in the contract and it fell on deaf ears.

Our Samsung dryer burned out and we had a technician come out to diagnose the problem. He had to have an electrician come out and fix the problem. Then, he came back out again to finish the project. It took a little over a week for the process to end but everything is great now. It was awesome dealing with him. Our previous homeowners left us with some old appliances but put everything under a home warranty as part of our agreement to purchase the house. So, we started with American Home Shield at the end of June, when we moved into the home. And the techs had to come out to repair a refrigerator, repair a dryer, and repair a refrigerator again. The people who came out did great work and were all very nice.

Our freezer looked like it had broken again. Caltech Appliances came out. I went to show it to them and it was fully working. Then one of our children just simply left the freezer open slightly and it had defrosted, and so, it wasn't anything that the previous person had done wrong. It was just a user error. They were here quickly, they were very professional, and they left. Other than one or two times, the people that AHS had chosen had gotten out in a very timely fashion. They’ve got the work done quickly and they have not cut corners. I was always concerned that we would get somebody out who'd just continue to fix a broken problem rather than replace a unit. When we've needed a replacement, AHS had done that. Overall, it's been a great experience. American Home Shield has fixed everything we needed fixed so we’re very happy.