American Home Shield Reviews

We had a couple of lights that weren't working and it was maybe a fuse issue. I submitted the claim on the online. That was the first claim I ever did. Home Shield is easy to use.

American Home Shield meets my needs, so it has been a good experience. Putting down a request is simple. But the frustrating part is if there's something that needs to be fixed, sometimes, it's more reasonable for you to buy the item rather than them to come and fix it. I rather they charge $50 more and then cover all the parts than having to deal with going back and forth on some of the items that they don't cover the parts. You also have to be patient 'cause you may not be able to get your problem fixed right away. It might take longer than you expected. My item is supposed to be delivered next week so I haven't received it yet. But if they have the item ready, it's a quick fix. So it varies on what the problem is.

My sister and brother-in-law have American Home Shield and they referred me to them. It was very easy requesting service. I did one online and it was set up within minutes. The tech was fine. He was friendly and he did everything he needed to do. It was an overall good experience.

I put in a claim for my garage door and for my kitchen exhaust. The people who came were excellent. The repair for the garage door was done. But I had a bad experience with the kitchen exhaust. The contractor still hasn't finished the work.

My refrigerator quit working. The tech from DNG Appliance Services came out and spent a little time here. He diagnosed it, ordered a part, and came back the following week to put it in. The refrigerator has been working fine since. Other than that, when I called AHS with the problem, the process was pretty simple. And with this DNG, it was quick. When I had a problem last summer with my air conditioning, AHS sent somebody out here quickly, too. But they had to replace a compressor and it took about two weeks to get it repaired. We were right in the middle of a major heat spell and we sat here for two weeks with no air conditioning. And I kept calling and complaining about that. AHS should prevent that from happening.

The heating element in my dryer went out. AHS sent somebody out to fix it. It took a month for the tech to analyze the dryer and find what was wrong with it. It was another two weeks to order the parts. She fixed the problem and everything has been running great.

Submitting the claim with AHS was simple. I just went on the form, filled out a few things and it was scheduled. It was great. Even Sears, in particular, was great because they confirmed beforehand. They reminded me a couple of times leading up to the appointment. They kept me in the loop. They notified me they were on the way. The gentleman was wearing a mask when he showed up. He pretty much knew what the problem was the minute I described it to him. He had the part on the truck. He pulled the washing machine or the dryer out and replaced the part in less than 30 minutes. He gave me the opportunity to sweep up underneath while he had the machine out, which I thought was nice. I would recommend American Home Shield.

A tech from ES Heat and Air came out for a routine checked and everything was fine. American Home Shield has helped us with a couple of hot water heaters and we got an air conditioner. The other one went out and they put us in a new air conditioner. So, everything went fine. They should just make sure that when they send plumbers out, they don't try to gouge people. We've had experienced where the gentleman wanted to charge us $2,800. We've had already paid $1,600 just to have a shower head installed and a leak fixed. Then we turned around and we had another stoppage and they wanted to charge us $2,800 to redo that. It was ridiculous. You pay $75 a month, and then you got to turn around and pay the plumbers if they find something different. We might as well just not have American Home Shield if we get to continue to pay that kind of money once somebody comes out.

Myers Comfort Specialist came out to repair an AC unit. Their tech explained everything and gave me different options. He was very polite, very professional, and thorough. AHS is wonderful and they're always responsive.

AHS's rep took my order right away and she assigned somebody to come. JL Maintenance's tech was very professional and he got the job done with my refrigerator that broke during the holidays. I'm very happy and I got my friend to join AHS. I gave her Home Shield's number so she could call. However, another tech called me and said that they were going to come and check my furnace to make sure it's in working order before I turn it on. He said he was from American Home Shield and that I could have my own person check the furnace if I wanted to. But, it would be best for his company to check so that in case something is wrong with it later on, I would be keeping up. They set an appointment and said they were gonna charge me $69 to come out. They never came.

We had some outlets that weren't working and the contractor changed out a light switch and fixed our bathroom fan. Not even a week later, we had our garage door break and I had to put in a request. But I needed it expedited because our door was bending and there wasn't an option online to reach that, so I had to call in. The gentleman that I spoke to was very nice but I could hardly understand him. So, it would be nice to be able to do it online, if possible, with all the options and not just have to do it when it's a simple basic request.

I’ve called four times for the heater for the same issue. The same company comes to fix it and they say the same thing, that it's really old and emissions are going into the house because of the age and some leaks. But American Home Shield did not want to replace it. They were focused on fixing this little thing. With this last call that I made, the guy that came said this is beyond repair and it’s already been tinkered on several times. It’s a very old unit and they don't even make it anymore. He suggested that the company deem it irreparable. It took almost a week for that to be cleared out and get this stuff taken care of.

I've been doing service requests on the website because the last time I tried to call, I was on hold for an hour and a half. My most recent visit was for my water heater not heating my water. The tech was great. He came to the door with his mask on. He waited for me to open the door. He had these really cool little things that slip on your shoes. So he didn't have to take his shoes off, but he didn't wear his outside shoes in my house either. It was kind of like a snow shoe, but instead of having any openings, it was like a whole plastic. It was like a sled for each shoe. He was really nice.

We have front lights on either side of the garage and they have been seasonally working at a very random pace. It wasn't a bulb issue, but sometimes they would be out for all winter, and then they would come on in the summer. A couple weeks ago, one of them went out, so I called AHS. The gentleman who came out was Dwayne. It took him a minute to figure out where the wiring was and what the problem was. But once he did, he fixed it really, really quickly. Because I'm not handy, I kind of hung around and asked a bunch of questions and he was very gracious to answer all my questions and he explained the process as he was doing it. I had another question unrelated to the problem we called about and he gave us a free opinion on that as well. I couldn't have been happier with the service that day.

The garbage disposal motor was locked up. It was humming whenever we turned it on. We filed a claim and Calvert Plumbing contacted us. They inquired with my wife when she was available. They came in looking to try to fix the disposal and they noticed that it didn't even have a manual break free. Normally, the bottom of the disposal has a little Allen key that you can turn the inside or the motor manually. But it was an old model that it didn't have it and they couldn't get it to work so they had to replace it. American Home Shield has been the best home warranty company we've experienced using. They've been really seamless to work with.

The top of my washing machine would not close. I called AHS and they had somebody come out the next day. The young man looked at the machine and said he had to order the parts for it and had the parts mailed to me. He came out the next day after the parts came in and he put it in. It’s been working ever since. I've only called AHS about three times but each time that I've dealt with them, they've been very professional with me.

I submitted the request online, which was initially for an assessment. I had a drain pipe leak in my basement. I had had my sewers drilled out and after they did that, there was a leak coming from the cleanout cover on the drain pipe. The plumber had to come back for a second appointment and I didn't have to deal with any of that. They all took care of it outside of me, which was great.

I got American Home Shield earlier this year and I'm never going to give it up. I called the number a couple nights before and I was able to establish some contact with a potential servicer right away, so that was real good. The guy that came out was really great. He was determined. I had a problem with an older furnace but he got it done. I was very pleased with his tenacity.

My furnace isn't coming on and it’s terribly cold. They replaced the part but it didn't fix the problem, so now we're waiting for two more parts. It's been a long process. It's been about two weeks now and I've been having these space heaters. But everything has been professional when my son deals with the tech.

Home Shield told me that they would send somebody out and they would call me, and that was good. A-US called and asked when I would be available, and I told them. The tech came in, checked the heating unit and said everything checked out okay. He was good. In the spring, I'll call back to get the AC checked. Check out Home Shield.

Our heating unit wasn't turning on. They techs came out and fixed it pretty quickly, so I was happy with the whole experience. I know it's tougher in the summer, but I must've caught them at a good time. The claims process of AHS was good as well. I prefer to call in my claims, but I know online gets the news and is the way to go nowadays. Other than that, if my AC unit goes out, I was told that they don't have a limit on what they'll pay. But their tendency is to repair rather than replace.

I do claims over the phone. It’s great when they take your number and call you back instead of having you hold. Recently, I had a toilet that had a silent leak upstairs. Then, the lavatory downstairs was leaking as well. Water was running out from the downstairs laundry room into the garage. Ace Plumbing came for those and did all right. The problem seems to be much better. I've had pretty much good success with American Home Shield.

The air conditioner was working but the little tube that’s on the side of the home was leaking. There was water building up somewhere. So Air Majesty came out to take care of that. The tech was really friendly and professional. He did good. He mentioned something about the pan where the water was building up was rusted and that needs to be repaired, but it's not covered under the contract. But thus far, Home Shield has quickly taken care of any concerns that I've had. I get a pretty quick turnaround with them, scheduling someone to come and take care of the concern.

We had the young man who came out to look at my water tank and a gentleman came out for my furnace. Both were very good and honest. I told the gentleman, "Please, just let me know the good news first, and then tell me bad news later." He said, "Well, there's no bad news." So, that's good. Both of them were very explanatory and they said, "I can't speak for next year but this should be pretty good for you now. And this problem, you have 30 days to call back." I went, "Okay, thank you." And it worked just fine.

The repair man who came out to fix the oven had recently fixed my dryer, so we were familiar with him. He's a very nice guy, and my pet loved him for some odd reason. He did what he needed to do and got out of there. The first time I used American Home Shield's website for a claim, it was a little difficult. Because I, for some reason, couldn't get it to work, and I had to call, but they talked me through it. It gets easier. I like that they asked for the model number, so the person who's coming out to repair already knows what model number and what issue they may be looking at.

American Home Shield has been excellent. Making a service request was quick and easy. The tech who came was very professional and he knew what he was doing. He was in and out very quickly. The request was for an ice maker repair. The ice machine in the refrigerator was replaced. The experience was very good.

It's easy to submit claims with Home Shield. Recently, a tech repaired a refrigerator. My equipment was leaking water. He looked for and found that the tray that collects the water was clunked. He cleaned it, and now it's working good. He was a good guy.

We had the washer repaired yesterday and my mom said the sears guy was great. The plumber who came out for our water heater was good as well. He was here in my local area. He looked at the water heater and said that he was going to contact somebody at AHS, but I haven't heard anything back. Other than that, everything was great.

I had a claim for my air conditioner and the technician that was sent out the first time didn't do the job right. I had to call back and they had to send somebody else out to fix the unit. But it's okay now. Most recently, we had a guy from Bert's for a stove claim and he was courteous and very knowledgeable about his job. He fixed the stove the first time. I was very satisfied.

Horrible customer service. They hire incompetent tech. He told me that AHS would never pay to replace my furnace only the cracked heat exchanger. Told me to ask for a cash out, and that it would be insurance fraud if he told them to replace my furnace. There was no way I could get AHS to reconsider, because he is their "expert". He was more than willing to put a new furnace in for me!!

I felt the need to sign up for Consumer Affairs just to warn other unsuspecting homeowners from falling victim to the absolute scam that is American Home Shield. I just purchased my home and paid for the top of the line plan with AHS with all the bells and whistles. I had standard issues with light fixtures, bathroom exhaust fans and microwave in my home. My contract clearly states all components and parts are covers under my plan.

After several tries American Home Shield finally got the right contractor in to fix our problem.

The sump pump wasn't working and my basement was flooding. We called American Home Shield and the contractor they assigned couldn't come until Monday. We told AHS we couldn't wait because we were flooding. The lady who we talked to over the phone worked hard to find somebody to get out here, which was difficult. Everybody was flooding that day.

I had an outstanding service from American Home Shield. I called in a service request for my garage door opener and that was an easy process. A tech with Britt’s came to do the job and he explained everything to me.

The tech took care of the problem. He was friendly. Everything that I have put an order for, Home Shield fixed it.

My washing machine was having issues with not filling properly and making strange noises. Bay Appliance Repair was able to come out the same day. However, When calling American Home Shield, everything is automated. I can't get to a real person. There are options that they list that don't fit my criteria. Their automated system doesn't give me an option to say "if there's another option, push zero or hold on for a representative" and that's frustrating. It's the same way online.

We bought the house and set the Nest thermostats. We finally got it synced to our phones but it seemed like a blower was always running. So, I went up in the attic and it sounded like something up there was running. We made sure everything was off and there were no switches. So, we called American Home Shield and did a service request. Dealing with the tech was awesome. I showed him what we were hearing and showed him the Nest was off. We turn it on occasionally but this newer house stays well-insulated so it stays fairly nice in the house. He told me what was wrong and he weren’t here that long. I would recommend AHS.

I’ve had plenty of experiences with American Home Shield. There’s always something going out in the house and AHS has been pretty prompt and reliable. We had a tech from Airamedics and he diagnosed the issue with the heater pretty quickly. There was a wire that was disconnected and he fixed it. The heater has been working fine since the visit.

We've had a couple of appliances that failed and American Home Shield has covered most of it. We pay for it and they provide us service. But in the long run, it works out. We had the tech from Carolina Appliance here before and he did a good job. The refrigerator was serviced in August and then the compressor went out this go around. All the manufacturing places had shut down. So parts aren't available. It's cheaper just to buy a new refrigerator. But even finding a replacement refrigerator took us about four days. They couldn't deliver the model we wanted till sometime in late January.

Submitting the claim with Home Shield was simple and good. The guy was very professional. He was just, “Hi, hello,” did his work, and walked out. Everything is fine.

My furnace stopped heating and there was no hot air coming out of our vents. Initially, I reached out to American Home Shield by phone but their system said to submit my claim online if possible. I switched and the process was easy to do. I was told that the rep would have a contractor contact me within a number of days. Fast Response Heating & Cooling came the following day. They were very professional and clean. It turned out that the igniter was broken and the guy showed me that. He explained to me that it was covered by the warranty. They did a great job. If you want peace of mind around home repairs, I definitely recommend going with them.

The washing machine wasn't spinning. I called American Home Shield to get a claim going. It was very easy. They contacted Murphy’s, and Murphy’s called me. The first guy that came out was fine. He checked the machine out, figured out that it was a belt and they had to order the part. He left then he came back with a second guy a four days later because the machine's a stack and he needed help moving the machine. Plus, the older guy had a lot more experience and you could tell they were talking. The older was training the younger guy. But they were great.

I had difficulties in the past with American Home Shield and it was somewhat related to COVID. It was very hard to get someone on the phone. But this last experience was quickly done. Sears came out to fix my washing machine. The appointment was scheduled very quickly and I was given a window and the tech arrived right at the very top of the window. He looked at the washing machine. He told me exactly what was wrong with it. He had the part in the car and he was gone within 15 minutes after that. It was great. This was the first time I ever had a very good experience with American Home Shield and I was very satisfied.

The process is a lot easier than it has been in the last two years of doing things with AHS. United Air Temp did a good job on the AC unit but there's still a problem with it. The control board's bad so they still gotta come back out. Also, I still have problems with All Brands Appliances. They've been working on the refrigerator, dishwasher and washing machine since July. They can't seem to get them fixed and they don't care.

The HVAC people came out first, and they said there was some electrical issue. When an electrician came out, it was about two days later, he found a loose wire at the breaker. And he said sometimes from heat, they expand, contract, expand, contract, sometimes they are loosened. He tightened that up, but the problem still didn’t go away. It’s some problem with the unit. The unit is about 15 years old, and it really needs to be replaced. The HVAC guy came back out. It wasn’t showing any symptoms. As he said, “Your machine is like intermittent.” And then, maybe a day later, the guys said the thermostat needs power from RC1, which is a low voltage wire. Experience has been long. The bottom line is the unit needs to be replaced. Because it's old and there's only so much fixing you can do to a unit.

We submitted our claim for a rekey to Home Shield by phone. It was easy. Our claim went fine.

American Home Shield is very good especially for old homes. My house was built in 1978 and we are happy to have American Home Shield because we know that if something breaks, almost everything will be covered. The process is great because it doesn't matter what time you want to raise a ticket. You can do it anytime. Recently, Nystrom Electric Company came and found the issue. We had two parts of the house with no electricity. Sometimes it worked and sometimes it didn't. We didn't know what was wrong. They were responsive. It took about a day before they contacted me then another day for them to come so it was good. They looked at the breakers and at the installation. The guy found a glitch on the switch and fixed it. He very professional. I asked him if he could wear a mask inside my house and he said he had no problem with it. He was really good.

The guy from Bennett Air came to the site in protective gear, shoes, and mask. The actual cause of the issue was something I did, so he pointed that out for me, and he gave me some tips on how to avoid it from happening again. He also gave some other ideas on how to purify the air and some other products they might have that I might be interested in. I've been with HS for two years now and this has been the best experience that I've had thus far.

AHS is the real deal. They deliver on their claims. I bought two years’ worth of warranty and so far, they've taken care of both appliance issues that I've had. I'm happy with the fact that I haven't had to replace these appliances versus having them to do repair work. The first time was very difficult but that was more of a function of COVID. The contractor never was able to diagnose the problem from the beginnings so AHS was not able to approve anything. We had to pay to have another vendor come in to diagnose the problem. We reached out to AHS to say we got a third party that had told us what the issue was and I'm grateful AHS stepped up and took care of it after the fact.

For $70 a month, AHS covers almost everything so that's cheap. It's costly if nothing breaks down or nothing needs to be replaced. But in the event that it does, it’s there. My AC stopped working and my experience with them was good. However, it's easy for anybody to get a contract with AHS. The only thing the person probably has to prove to AHS is that they are a legitimate business but it doesn't feel like professional people are coming in even if there's a sign on the side of the truck.

AHS stepped up when we needed help and there was no delay. The tech came in, did what he needed to do and left no mess behind. He was professional enough to do all that. They also knew about the part would take long because especially during COVID. I was like, “Give us an update on what’s going on, when getting the parts,” and they always kept us updated. That was much appreciated.

Our furnace wasn't turning on and American Home Shield contracted East Ohio out. The claims process was pretty easy and very smooth. They had somebody out that afternoon. The technician’s name is Matthew. I couldn't speak higher of him. He's very kind and knowledgeable. He treated us with respect. I came home in the middle of the process, but my wife was off. We were both close to solving the problem ourselves, but then just got in over our head. He was very forward about explaining what he was doing, especially when we were curious about it, and answered our questions.

American Home Shield is good and they are fast. I called in a claim for my garbage disposal and that was very easy. I was told Anywhere Plumbing Repair was coming out and they would be contacting me to set up an appointment. They provided great service. The guy was really nice. He replaced my garbage disposal and it's working perfectly.

The guy was really good. He had been here before regarding the heat pump outside. Recently, I had an issue with the motor in the furnace and he replaced the parts. I wish I had known about AHS before 'cause it's great. I highly recommend it. I have recommended this to other people that I know and at least one of them did sign up for it. I also signed my father for it.

There was some miscommunication on some stuff we got. The toilet ran over and created damage. AHS just backed out of it and I don't know what to think about that. I had a drastic deal with the sewer and I ended up having to pay to replace piping and a bunch of other stuff. I can’t afford to spend the kind of money I spent on that because it was cast iron. It wasn't AHS's fault. The guy that did the home inspection should’ve caught that. But you want a professional to help you out on that and that's why they are the pros. Also, I would rather AHS tell me upfront when they don't cover something. But I was already deep in it. I was caught off-guard on this one. Other than that, my wife has always liked AHS and always had good success with it. Our most recent experience was when we had Sears to fix the washing machine and they did real good. I’m gonna hang on to AHS. I think in the long run, I’m gonna have a better experience.

When I submitted a claim for my garbage disposal, everything was fine with AHS and I had no problem with the tech who came out. The disposal was replaced and AHS covered it, but they did not cover attaching the disposal to the electricity. I ended up having to pay for it separately. Then, I was going to call and cancel my warranty but there was a large cancellation fee because it just renewed in September. So, I’m not a happy camper.

The tech was great. It was rewiring and he knocked it out. I also used an electrician and a plumber since we moved in and both of those would’ve cost a lot more without AHS.

The shower was leaking from where you turn it on and off and the tech replaced the part. The pipe under the sink, where the shutoff valve is, was also leaking. So he fixed it. Then the kitchen was leaking from the faucet but he said it was not covered. But everything went well. I'm fully satisfied with AHS.

The plumber came in and asked where the problem was. I showed him, he said, “Okay. I got it.” and he fixed it. I went back to my home office to work, and five minutes later, he was done.

Our pool just stopped and the motor went out. Austin from ABNation came out and he had to replace the motor. He was excellent and did a very professional job. We were very pleased with his service. So, A plus.

I’ve been with American Home Shield for years. I’ve been running into some things that are not covered but I've been happy with them. My ceiling fan went out and they put another one in. My stove went out and they couldn't get the part that was needed to repair my stove. They replaced it with the best they could. For the repair for my garage door opener, the guy was real knowledgeable and nice. I was happy with him. I had a water heater repaired before this last guy came. The guy came, looked at the water heater and said, "That's normal for it.” I told him I didn't have hot water for a while and I got somebody come in and lit it for me but it was still cold. I couldn’t go on without having the hot water. He replaced the sensor and I hadn't had any more problems with it.

American Home Shield has a pretty simple process when making claims. They sent out people to check my furnace and air conditioning. I've had plumbers out here for a stopped-up drain. Fast Response Heating and Cooling was one company they sent out and everything was okay.

I had a very unpleasant experience with a contractor that American Home Shield assigned to me. Scott Appliance Repair was unprofessional and unqualified. I've contacted AHS about it and they haven't given me any answer. But Sears did a very good job when they came out for the refrigerator. The tech ordered a part and about a month later, a technician came and put the new part. He tried to fix the refrigerator but finally, he said it was not fixable so he made a report to AHS. An hour later, he texted me that AHS will replace the unit and he came with a quote. Then, I got an email from AHS and it says we are gonna receive a check for 2,500 something amount for the replacement. I am waiting for the check to arrive. They say it's about a maximum of 14 days.

I've been with American Home Shield for years. I never had any problems with them so I just stay with them. The recent experience was very good because the man came out the next day I called and fixed the garbage disposal. However, something is still leaking under there. When I called American Home Shield 30 minutes after he had left, I asked them if I have to pay another $130 for somebody to come back out or could they put it on the same ticket and could the tech come right back? The rep told me give them a couple of days and I am waiting on them to call me back. If I didn't have American Home Shield, I'd had to probably pay more than $130.

Our claim submission was quick and smooth. Someone from Sears came out and he was really professional. He was a nice man and he was cool with my wife. She was the one that dealt with him. He was really responsible, professional, and respectful. He said that the oven was not repairable. The two front and back ranges on the top range were no good. American Home Shield sent me a check but they sent it under a different last name so they supposedly resent the check on Monday. I had an excellent experience overall. I like the response from American Home Shield. It was awesome. Everything good.

The pilot light on my heater went out. It has happened consistently since I've lived here. I would light it and it would come back on. Then, finally, I was having to relight it like every day or every other day. I had a tech come out and fix it. He changed the thermocouple. And it has been working ever since then. I've had to relight it a few times, but it's better than it was.

I had two blockages - one on the tub and one on the sink - and my tub was leaking down into my garage. I didn’t know what it was so I called Home Shield to get a plumber and Eduardo from SAP Services came out. The gasket around the overflow valve was rotted out and he said that he has to cut a small hole in the tile in the garage and replace the seal from the backside of the tub where it's sitting inside of the hole or the wall there. With the sink, my wife had dropped a lipstick tube in it and he had to take the P trap off and unclog it. The repairs and knowing what the issue was and that it was something that could be fixed help. It adds back to the quality of life.

The plumber came and thought the motor was gone on the tub. He said their company doesn't fix that. I was a little bit like, “I wonder why they sent you.” Somebody else came and he said that the switch was bad but he couldn't get to it. He said he was gonna see if he could get the part but I haven't heard anything since. When he was there, I was looking for my manual but I couldn't find it. I did find it a day or two later. I took a photo of the front of the manual which says what type of tub it is. I texted that to him and he thanked me.

The tech was professional. He wore a mask and booties to come in the house, which was important. He figured out what was wrong with the machine. But it took him a while to figure out that there were no parts available for this machine and then issued a refund. It took awhile to scour all the warehouses of appliance parts in North America and they were not all connected up that great. The issue sat around for a while. With two kids and no laundry, it was a little bit slow.

My outside unit fan stopped working. Home Shield out and that wasn't fruitful. We called back and they sent someone else who was able to repair the issue that same day. The tech was really nice. So far, we've had really good luck with prompt responses from Home Shield.

An outdoor electrical plug was out. When I did the claim online, it said I’d hear from somebody within 24 hours and I heard from H & C Electric the next day. The guy was very professional. He knew what he was doing and he did it pretty quick. I've hooked up Christmas lights to it and it's working fine. It was a great experience with AHS.

We just moved in a couple of weeks ago so I called for a re-key. The tech was supposed to come the day before but he was running late. So he called me and asked if he could come in the morning, and I said that was fine. He came the next day and re-keyed the locks. So far, so good.

I was with Choice Home Warranty a couple of years ago and I had a very bad experience. Compared to them, American Home Shield has been fantastic. We put in a request for maintenance on our heating system. I’m very time-conscious and the tech who came was on time. He was professional and was courteous. He knew what he was doing and within 20 minutes, everything was working fine.

United Air Temp was very professional. They made sure that they didn't track anything in the house and they wore gloves and put coverings over their shoes. They knew what the issue was and they corrected it. They're my vendor of choice dealing with my air condition. Some of the other vendors that have come to my home have caused more problems that they had to come and correct.

People should get a warranty if they have some products that they think are going bad. I took American Home Shield because my heating and air conditioning unit was over 23 years old. I knew that air condition and heating would go out soon. It went out this year. The ice maker on the refrigerator also went out. Appliance Install Repair came and they did a good job. It was the second time somebody came out. The first time they come for the icemaker, it took them over a month to come. They should have been a little bit faster because if it'd been the refrigerator, I really would have been in trouble. That aside, American Home Shield covered the claim.

Everything went well with Arizona Sunrise and they were great. We’re going to use them again. It was a new move-in rekey and the doors are better after he left. The tech was very friendly and nice. I liked him. He was great, very efficient and ran around a bit of everything for me. So, it was perfect.

We got back from a trip and we didn't have heat in the house. We submitted a claim with AHS and the process was super simple. As soon as I requested service, I got a text message back. And within five minutes, they had a company assigned. But it took two days for the servicer to be able to make it to my house to be able to repair the heating unit. They kept me updated though and I liked getting the text and that I didn't have to confirm. The tech was great, too. He wore a mask when he came in and he knew immediately what the issue was. And he was able to fix it. It was a quick fix, but he said he'd check something else to make sure it wasn't what caused the problem. So, he stopped what he was doing and he went a little above and beyond. It was a fuse, so he could have just replaced the fuse, but he said to let him me figure out why the fuse was blown.

I had an AC issue, a refrigerator issue, and then the heat check-up, and all the people that they contract with were great. But I haven't received the payment when I submitted a claim for the refrigerator. I submitted the paperwork on October 12 via fax. I was told it would take a couple of weeks and it's been a couple of weeks.

The tech from All Safe Electric checked the breaker to make sure that my dryer was getting power. He did fine with that. Then, I had a ceiling fan that didn't work anymore and he replaced the ceiling fan. Everything was perfect after that. He took care of everything really quick and real professional. Also, he was friendly and real cool. I was trying to fix a light and he gave me advice on what to do with another light that I was trying to fix myself.

The oven wasn't working and I called American Home Shield and then they sent the guy in. He diagnosed it. He saw that something was broken and he ordered the piece. He came back a week later, put it in, and now the oven works. So the way it was supposed to go down was the way it went down. I was very happy about that. It was done so smoothly.

Jones Family came out to fix the dishwasher. They were great. They knew what they were doing. AHS is worth the money to pay.

Super Rooter Plumbing came right in and even suggested a future maintenance that I should do on the system just to keep everything running smooth and clear. So, they were very professional. They were very informative in helping the homeowner to keep from having so many issues with the plumbing system. I like them. There is no difficulty with submitting claims with American Home Shield but the problem is the long wait on the line or nobody is available. Also, AHS could have an option on certain things that they will insure. It could be three different things that you could choose from or different things that you could have insured. Like one being all appliances, another one being all electrical or another one being a combination of electrical and appliance and plumbing.

We had an annual heating check and tune-up of the furnace. The guy came and did a great job. He was very friendly and explained everything very well. I had another claim with our refrigerator and that was also managed very well and resolved quickly.

Communication lines were good. The guy who came was knowledgeable and did a heating system inspection. He accomplished what he came for. There was a $75 fee. We have two systems in our home and that fee only covered one of the two systems. If a home has two systems, AHS should offer a reduced rate for the second system. They told us it would be another $75 so we chose not to have both systems checked. We probably would have if it had only been another $25.

We've had American Home Shield for years. There have been a couple of issues in the past where I've had to struggle with them, but the vast majority of time, we're been very satisfied. My interaction with the tech who did my malfunctioning refrigerator was very good. A part had to be ordered and it took a week, but my refrigerator got fixed without going out. It was an electronic repair. That was a week ago and everything is fine, so far.

My dishwasher wasn't working and the contractor, Repair My Appliance, texted me as soon as I got my confirmation from American Home Shield. Then, I got a phone call from them the next day. The gentleman that came out here was the best repairman I've ever had and he did my stove too. I'd recommend Repair My Appliance to anybody.

We had a leak in the condensation pipe on the air conditioner up above the kitchen. The condensation pipe was clogged and it was backing up. Leak Finders was timely and professional. They found the leak within minutes and they were on their merry way. We were happy too. They cleaned that sucker out and poured two gallons of hot water down it and flushed it out good. Both techs were attentive and eager to solve the problem. They seemed to be very knowledgeable.

Advanced Air Services was sent out as I was having a problem with my boiler. The tech was perfect and he repaired the boiler. The quality of the work done was great.

We had issues with American Home Shield when we had a claim for a dishwasher repair. The guys came in one time and they said it was out of warranty. We tried to call back two or three times and nobody was calling us back. Unfortunately, we had to write a comment on Yelp and then 20 minutes later, somebody called and we got everything fixed. This was on a different property and other than that, I've always recommended AHS to anybody who has a house or a condo. I've recommended AHS to a few of my friends because they don't know when this kind of sort of stuff might come along and they need the service. And when you don't have that protection, it's more costly and you don't know who you're getting to your house.

Express Comfort and Heating came to figure out why my unit was not coming on. I've had this experience every year around this time and it appears that American Home Shield always sends Express Comfort and Heating out and they don't ever fix the job completely. A few days after Express Comfort and Heating left, we had the same issue. The gas company came and looked at the unit and realized that one of the restart buttons on the unit, which was not securely placed in the system was not connected. That was something that should have been detected when Express Comfort and Heating was out a few weeks ago.

Varner Spa & Pool came to fix my pool pump that had leaks and was making a lot of noise. Jeff the tech was really knowledgeable. He was on time. He replaced the pump and took a section of my piping out where the leaks were and replaced that as well. He also replaced the timer for the pool. Jeff has met my neighbor and got their business as well. I told them I have AHS's warranty on my house and they said they wished they did that for theirs. AHS has been good about coming out, sending the tech, and doing repairs.

It's pretty simple making a claim with American Home Shield. In fact, it's a lot quicker to do it online than it is to try to call. Because of the pandemic, not a lot of people answer the phone because they're not there. AHS responds a lot faster online. I find that true with a lot of companies. For a plumbing issue I had, AHS sent out Lake Plumbing and they handled the problem beautifully.

I'm incapable of doing a lot of things. I have too many medical issues. I got American Home Shield and so far, my experience has been great. I had an issue with the heat and air not working. I went online and did a claim. Then I also called to make sure it went through. In the beginning, they had told us it would be not until the 20th of the month before someone would come out. They were supposed to come out on the 13th, but the parts didn't arrive until during the day. So, they came out on Monday, the 16th, and fixed it. The techs were really good. They came out, diagnosed the problem, contacted AHS, and AHS furnished me a brand-new unit.

The control panel went out and I called AHS and they immediately sent me email with all the information. The process was quick. The techs called before they came and let me know they were on their way. They were really good. They had to order two different parts. They got the first part from Jacksonville within a couple days. But they didn't get the second part until last week on Tuesday. AHS did a good job. Everything's fixed and working again.

In the beginning, when I purchased the house, American Home Shield was purchased by the seller for me. I just kept continuous services with them. Lately, I had an issue with my refrigerator, and American Home Shield was trying to fix it three times. My renters were not satisfied with the guy who came in. So, I asked permission to send another person, but they kept sending the same person. Eventually, they fixed the problem, but I'm kind of nervous. Active Appliance were not responding quickly. They're kind of booked. So, it looks like they don't have enough staff and it takes one week to get a repairman to fix the refrigerator.

American Home Shield is good and I’m satisfied with them. They sent out Pye’s Appliance and their tech was really knowledgeable. He knew right when he looked at the situation what was wrong. The problem wasn't anything major. The rack was the problem. He showed me how it hasn’t been right. My daughter also has AHS for her house. There was a problem with the sink and AHS sent people out. But when my daughter tried to reach the people to come back, she said the people would never answer the phone. She called American Home Shield about that too. But I don’t think it was really AHS' fault. It was really the people who they had to come out. In my case, I have two houses on AHS. I've had them ever since 2013 and I've not had a problem with them.

Joy Plumbing came to fix my toilet and everything was perfect. The guy came in, asked my wife to show him what the issue was, and did what he was supposed to do. My toilet wasn’t filling up with water as quick as it should, so he replaced a part in there and that was it. That was quick and the guy did a professional job. He was very respectful, polite and nice as well. When he finished, I thanked him and he said, "Thank you." That was cool.

My son has American Home Shield and he’s had very good results from them so I went with them too. Recently, the oven would not heat up. I filed a claim and the lady from American Home Shield gave me the phone number. I touched base with them and they said that they couldn't do any work till they got an email from American Home Shield. That afternoon the next day, they had called back with the email. I told them what the issue was. The next day, the technician was there to see what the problems were. He wanted to make sure he didn’t skin anything up. He pulled out this electrical schematic then reviewed all of it. He did some testing on the circuits and determined what the problem was. He was very professional, very courteous and very meticulous with his work. I was impressed. I would want them to do all my service work.

I had a leaking garbage disposal and I was having trouble with it staying on. Every time I flipped the switch, it wouldn't go. I had to keep cranking underneath with an Allen wrench to get it to go. But every now and again, it wouldn't go after that too. So, I called American Home Shield and made a claim. The contractor came out and did a good job. They were fast and prompt. They had to replace it ultimately but everything is now perfectly fine.

I used to be with 2-10 years ago because they were recommended to us by a Realtor but they provided poor service. I started researching other providers and most of them do not have great ratings with Better Business Bureau. When I got to American Home Shield, even though the rating was a B or something like that, I thought the complaints on them were silly - somebody complaining because something's broken. Things break.

When I call customer service, the hold time is really long. Sometimes, I have to wait for an hour to talk to a representative. But other than that, I would recommend American Home Shield.

We just moved into this house in May. When we tried to turn the heat on for the first time when it finally got cold, it didn't work. Vail Heating & Cooling came out and switched out a board on the heating unit. He called to tell me he was on his way. He gave me an ETA and he got here a bit sooner. So, everything worked out. He was very professional. It was not a bother for him to even be here. It was very smooth. If you have to have a home warranty, definitely go with Home Shield. Easy processes, stress-free.

My bathroom sink was leaking. The people who came out fixed it up. My shower's not pulling out like for the water to release on the showerhead. They fixed that too. So, it was good. American Home Shield sent me a text. I called to the submit the claim, and American Home Shield gave me the guy’s name. Everything was okay. American Home Shield is good.

We put in a claim online for a plumbing issue and that was an easy process. The claim was assigned to Messina Plumbing. A tech came out, took a look at the issue, and ended up calling the warranty company to make sure everything would be covered. He came back the next day and fixed everything up. It went great. There's a good value in American Home Shield. We've had previous claims with them that have gone through just fine.

We're new in this house, and it's got all kinds of stuff that I'm not used to. The issue ended up being the air exchanger that cleans the air that was running constantly. The tech checked the furnace and he checked the air conditioner. It's a combination unit and it was fine. We got to investigating more because he could hear it too, and it ended up being this air exchanger unit. He helped me figure out what I've got and what I don't have, so he was helpful. Submitting the claim to American Home Shield was easy to do. I was surprised that I had to pay $100 for it because that was not part of the understanding that I had.

Jamie Parrish Plumbing was great. We had a toilet that wouldn't flush and they came, looked at it, and replaced the toilet for us. They were both professional, clean, very polite and pleasant. I tell others about AHS all the time. For as much as we're paying, we're sure getting a lot out of them. They've been very good for us. We've used them a lot and we've appreciated using them. One complaint I have is it doesn't allow you to talk to somebody. I wanted to explain something in more detail so I had to call back in order to be able to do that. The other complaint was they rattle off the number really fast and I had to listen to it three or four times in order to be able to get it.

I called American Home Shield for my heater and I received a text message saying that the contractor was notified. Then I received a text message saying that they were on my way too. The service provided was good. I have no complaints at all. The tech said that my heater wasn't communicating with the thermostat. He was quick and the heater has been working since.

Several outlets in the house weren’t working properly. I submitted a claim online and it went pretty well. The techs were very professional. The only thing was that they didn't wear masks. All in all, they were great. They explained to me everything that they were doing. I was happy to see that the tech had his son with him, teaching him the ropes. They showed me how to do it myself, if need be, in the future. I had very bad experience with American Home Shield in the past, but this experience went very well. For the most part, they're good with not complex issues. But if you call them, the hold time is ridiculously long. But all in all, they will fix your issue eventually.

Why is it taking so long to get my furnace fixed. Initial request for service was 11/14/2020. AHS sent A&C Heating and Cooling out of Chesterfield Michigan on 11/16/2020. A&C diagnosed the problem as a cracked/blocked heat exchanger and sent their diagnosis on the 17th of November. A&C stated the furnace needs to be replaced. I called AHS on 11/18/2020 to find out the status of getting my furnace fixed as the temps are getting in the 20’s at night. At first the person I spoke to at AHS stated the contractor was waiting for furnace to be shipped. I then called AHS on the 19th which they stated the authorization was under review to call back tomorrow. I called on 11/20/2020 to ask the status which AHS stated that the authorization should be completed within 24/48 hours. I called back on 11/21/2020 and AHS stated again the contractor is waiting for the furnace to be shipped to call back tomorrow.

American Home Shield has completely satisfied us as their customers, and I am moving the star rating to "Would recommend to a friend", the top rating. After being unable to fulfill our request during off-hours, they reached out to remedy the situation. I understand that our problem was somewhat unusual, requesting emergency service on a Saturday evening, and that added to the difficulties regarding our request.

A tech came out for my heater and he was good. He said a timer ran out. He went to Bakersfield to get the part then came back and did the replacement. He fixed the heater and was done with the job. The experience was good.

My experience submitting a claim with AHS was straightforward and easy to get everything claimed. The techs that came were in and out quickly. They took care of everything needed and were pretty prompt about it, not like some of the times where you get an eight-hour window and people come in and show up the ninth hour. Because of the age of our stove and everything that was wrong with it, when it was later reviewed, I was able to get a new stove. AHS has been good so far.

We had some plumbing issues so we put in a claim and everything worked out well. A tech was here within the next day to resolve our issue. He was excellent and very knowledgeable of the issues. We would prefer that company if we have any problems in the future. Things have been wonderful and we haven't had any more issues. This is the first time in a while that we've had the service that we've had. Before, we had several problems. We're pleased right now.

I had problems with hot water and the drain coming out of the house was flooding the yard. We called AHS and Action Plumbing came out and fixed the issue relatively quick. This time, AHS did really well.

Things have worked out well with AHS, so far. The people that have come out have been very good and they've been responsive. The copay could be a little less, though. It could be $75, rather than 100 each time someone comes. But other than that, they're good. They recently sent out MS services for my heater and the tech did very well. She was very timely and she spent a fair amount of time. I got a thermostat and I'll just have to see if this one blows like the other eight have done. But she was helpful.

My hot water heater had some problems with it. It was leaking on the bottom. I called and reported the claim to American Home Shield. They sent me a notification that Maxey Plumbing was coming out, was going to contact me, and they did. They contacted me within the next day, and then they came out. The repair guys said it needed to be replaced. They were excellent. They came in, and they didn't create a mess. They took the heater out and drained it. They did an excellent, professional job. We have hot water now. I was satisfied with the experience. American Home Shield is good. You just have to be careful with certain contractors. I've had some in the past that I still have not had an issue fixed. They've been paid for, and I still have a problem. They just couldn't do the work. I had a plumbing stoppage and I had to go rent the machine myself and un-stop it.

The elements went out on the two front burners. I called my claim in. I don't do it on the website. I wish I could because I waited online a long time to get through. David from Chaney Appliance came out. Home Shield sent him out here before when my dishwasher was out. He's very capable. I enjoy working with him. Couldn’t ask for a nicer guy to come out to your house. I don’t mind having him out anytime for my appliances.

The thermostat was out so the AC unit was not coming on. I called American Home Shield and paid my deductible. The repair company called me the same day. They came out the same day too and told my wife what was wrong. It didn’t take them long. It was the wiring in the attic and they fixed it and left. The AC has been working ever since. I’ve been with AHS for a while and I’ve put in several claims for various things. For the most part, everything has worked fine. If it didn't, I would have left. They do a decent job and they are reasonably priced.

There have been a couple of problems. The unit had just stopped working, and then Grady's Air got that resolved, but then the other fan has been coming on and off. They've been back to look at that. They had to order some parts and they'll be back to fix it. So, it's not 100% closed out yet, but they've been good. The first time they had to come out, it took two days, and then they came back out a day later on the second time. They were very professional. I'm very happy with Home Shield.

We had a plumbing issue in our rental property. Hoosier Plumbing and Heating came out to take a look and it went fine. I've recommended American Home Shield. We really stand by them.

Guardado Brothers Electric came out for an electrical claim on a rental property and the tenants said they were very good. The first time, they did some work and that didn't solve the whole problem. They came out a second time and they found a fixture that was not working correctly. They promised to change that out. With American Home Shield, I can sleep at night. I know I'm not going to have a massive repair or, at least, I know what I'm going to be covered for. And in combination with a comprehensive homeowners insurance policy that has a deductible, that starts where your payment ends, it provides a pretty good blanket protection. I have Old Republic in my primary residence here in Arizona but to contact them, you're on hold for hours sometimes. I'll probably be going over the AHS.

The AC technician fixed the heating issue. He showed me the vacuum line. It’s a rubber hose that is like a suction and when it kicks on for the heater, it closes the solenoid that keeps the heater on. It had a hole in it so it wasn't sucking it so he replaced the hose on it. He was very good.

I love American Home Shield. Every time I have a problem, they get someone out here and they fix it. I've had them since I've been here and by the end of next month, I will be here for 10 years and six months. When I moved in, my Realtor gifted it to me for a whole year. Once that was over with, I kept it. I've had my air conditioner done. My hot water heater went out on me. I've had a leak. They replaced my dryer for me too. I got a new dryer this summer. The claims submission process is good. I can either call or go online and submit it. I always call, but the last thing with the refrigerator, I went online and did it. The light that's supposed to come on when I opened the door my refrigerator didn't come on, but if I pulled up on the switch, it came on. The repair man came out and checked it. The switch was going bad. He ordered the part. Only a week had passed before he came out and replaced the switch. I’m satisfied.

The refrigerator ice machine was broken. So, only crushed ice came out from the machine. American Home Shield sent Omega Force to fix it, and they replaced the board and a part. So, I'm very satisfied with them.

I called in a claim for my oven. You raise it up, slow temperature down, try to cook again, and it would burn the bottom and not cook anything in the middle. If you changed it, it would bake but it would not bake in the time allotted. You have to do it another 30 minutes. Then it would burn the bottom. It was not working well. The tech came right in and started working on it immediately and doing the measuring.

I would like to have more answers if American Home Shield could help me in replacing appliances before they break down. The house is probably 35 years old and I would like to remodel the kitchen. I wanted to put a new stove, a new microwave, and a new dishwasher and I asked the rep if they would help me pay for the appliances but she didn't have an answer.

The guy came in and he sort of told us what was wrong with the gas furnace. The unit actually worked for one night and then the next day, it didn't work at all. So my husband called the technician again and he spoke to him. He said that it needs some sort of panel. Then we got some sort of message. My husband called Home Shield that it wouldn't be covered under our insurance. So our furnace still doesn't work. I don't understand exactly why it's not being covered. At least, I needed an explanation why it wasn't covered or repair. But I didn't get a satisfactory explanation from my husband, and I don't think he got a satisfactory explanation from the Home Shield person he spoke to. He said maybe because the furnace was too old. But that's not an excuse. The good thing was that they sent somebody right away. But we're not satisfied with Home Shield because they won't cover it.

C Mayes was great. They were very professional. They were in and out. They didn’t have to really repair anything. They just said they moved something around and tightened something up. It was easy doing the claim to American Home Shield. The only thing is the deductible. I had to pay $100, and what they did wasn’t $100. Other than that, AHS was very straightforward to resolve my problems in a timely manner.

I had a claim about a leak from the bathroom that was leaking into the garage. The first people that came out allegedly tried to fix the problem but didn't. Approximately 30 days later, it started leaking again. I tried to reopen that claim but the rep I talked to said that he would have to get permission from the contractor. The rep kept saying I was gonna have to pay and that they would have to do an investigation. The first plumbers came but I didn't trust them because the lady was an apprentice. She wasn’t a plumber but her husband was. They fixed what they thought the problem was but they didn't seem intent on really searching for what the problem was.

We had a bathroom plumbing issue. A & S Plumbing was quick, courteous, and professional. They gave me a diagnosis but they were unable to fix my problem through no fault of their own. It was a bigger issue. Overall, American Home Shield is a good value and it has definitely saved me a boatload of money. But contacting them can be difficult sometimes. I've called before and I've had an automated system tell me that I'm on hold, and my phone call spans within the next 60 to 70 minutes. That's where I've hung up and given up. Sometimes, it's within a couple of minutes. The recording tells you about how long it's gonna be and I've heard it well over an hour before. Then they find a contractor, a lot of times, while you're on the phone. If not, shortly after, you get a text message showing you who it is and they're contacted.

They gave me a better deal to do two policies for one. So they gave me a discount on the second policy. It was peace of mind for a year.

Dealing with American Home Shield’s people was an absolute nightmare but with Mr. Rooter, it was fantastic. I had a water leak up in the attic and it was from the air conditioner although I didn’t know that. We noticed it a week ago and my wife put it in online because we noticed it on Sunday. We wanted to see when we could get it fixed. Mr. Rooter came out and fixed it. We were all good there because everything was fine with that but I was asking them about the ceiling and they said they don't do the ceiling. I was gonna have to put in another claim. So, we did.

AHS's service is not bad but with what I've been paying monthly and having to pay $100 then each time a contractor comes out, I could have just paid out of our pocket or been saving that money. But I'm a worrywart so I have them. The techs have always been pleasant, prompt, and professional. When I first got AHS, I had a refrigerator problem and that took a minute to resolve.

When I submitted a claim with AHS, it was easy. But I had to sit on hold for two and a half hours and that was just to get to the representative. I was told that my appliance was unrepairable, so I was given a number to call to see about getting it replaced. And it took almost forever. I waited and waited, and I had my cell phone on. It took almost 3 hours to finally get somebody and when I did, I was given some information, then I ultimately got the replacement done last week. The tech from 48-Hour Pool came out and if you look at his card, it says, “We do it all.” And he did it all. The replacement was for the stove and microwave combination and he did the install. He was great.

I did a claim online with American Home Shield for the water heater and then, I ended up calling. The plumbers called me back quickly and got it set up. They kept following up with me and letting me know what was going on with the process. So, it was quick and easy. Everything went smoothly. The contractor came out and assessed it. I needed a new water heater and it came in quickly. Everything was great and they did a good job. They were professional and wonderful. AHS is a blessing because if I didn't have it, I'd be out a lot of money from my water heater. They explain everything to you when you set up with them.

I am very satisfied right now with American Home Shield because they've done everything that they're supposed to be doing. If I submit the claim online, it's very simple and straightforward. They usually respond within a minute so I really like that. Their service people have been good so far too. They did what they were supposed to do. But there is one claim that I'm still having a problem with and the service people are gonna come back and fix it. It turned out the problem wasn't the part they put in.

The plumbing claim was fine. The guy was great. A couple months prior, our air conditioning went out. It was the upstairs unit and we had a team come and fix that. They noticed the downstairs unit was right next to it. They said, “We think you're going to have a problem here pretty soon.” But they wouldn't touch it. They said they were only paid to take care of one unit. They also said to put another service request and they'd come back and fix the other one too. I put in another service request but American Home Shield assigned a different company.

Home Shield handles our claims right away. We do it online. And then, they write us back within 10 minutes of the service guy and it’s always the same one, depending on what we have. They're very efficient. And they always ask us for a feedback and all that good stuff. Also, I love our contractor. He is honest. He showed us the problem. He wanted us there while he fixed it, and he showed us how to not have those issues again. Like our refrigerator, he said, “You got to do this apparatus, the key, and not over iciness of…” He's the best. He's very personable, always clean, smiling, and the old-school customer service attitude. Home Shield is the best. It's a 20 on a 10. We're disabled, elderly vets. Elderly, disabled veteran seniors need to use them because you can trust them. I don’t trust anybody. I don’t even trust our DirecTV guy. But I trust these guys. They are very good to us.

I submitted the claim with Home Shield for my dishwasher, and then I had to wait almost a week and a half before somebody came out. Others were pretty good on time, but this one took a while just because it’s COVID. Other than that, the tech came in very professionally and did really good work. Overall, the service was excellent.

We had a pre-season check and the tech was friendly, very knowledgeable, and helpful. He explained different things for me. This is the second house I've owned. So, when I bought this house, it was a no-brainer and I just went with American Home Shield. I've had American Home Shield since 2010 and I've never had any issues with them. They're super easy to use even over the phone, on the computer, online. I like to have the convenience of it and how quickly I can get anything taken care of.

The furnace was making a lot of noise. McCormick came out and diagnosed that it was just a bad fan. They just had to find the fan for a really old furnace, and then they came back and put it in. It's working fine. It makes a little different noise, but it's definitely quieter. The technician was great, explained to me what was going on, and that I didn't have anything to worry about with the noise until they got it repaired. Their office staff was in contact with me when the part was on order. So, it was great. I only had to call American Home Shield once just to confirm because there was a little glitch. It looked like it was closed online at first and then it got reopened. It was just a technical thing.

The pilot light on the water heater wouldn't stay lit. I called American Home Shield and it was after hours. The contractor ended up calling me early the first business day before I even had a chance to call them so that was good. The technicians were professional. They wore their masks and they waited for me to let them in. They explained everything while they were doing it which I appreciate. They went beyond what they were probably supposed to do.

The tech that came out to repair a burner on my stovetop seemed very nice. He tried to order parts, and they were no longer available. He left to order the part, and then when he couldn't find the part, he called American Home Shield's office for them to try to find the part. Then I was informed that there are no parts to replace it or to fix it. So, they were going to give us part of the amount to replace it. So far, my experience has been really wonderful.

I found water running down my floor after I ran the dishwasher. So, I thought there was a problem with the dishwasher. But when the first guy came out, he said that it was the garbage disposal. Then, the second guy came, looked at it, and ordered the part. He came back a couple days later and installed it quickly, which didn't take 15 minutes. Everything is working great now. The tech was also friendly and professional. He came in, greeted us, and got about business. Then he said, “Thank you,” didn’t leave a mess, and he was gone. All in all, my experience with AHS was quick, easy, and as good as can be expected.

I had a couple of problems. Hot water was not running out of the tub faucet in the bathroom. The hot water was streaming out really low and then no water was coming out. Also, the piece that's in the back of the faucet in the bathroom sink was not working properly and I couldn't keep water in the sink. Then, downstairs in the kitchen, I have a sprayer and water was coming out the wrong way. The guy from ROD Plumbing was really good and professional. He wore a mask and he was clean. With the tub, he said he thought there was something stuck in there. He took off the hot water handle and he had a little tough time but he got it to come out properly. He turned the water on pressure and what was stuck came out and he put the handle back together.

AHS is fine so far. I've had one claim and it worked perfectly so I'm happy with it. The problem was with a spigot on the outside of the house and the shutoff valve in the basement wouldn't shut off the water. Jed Plumbing came out and installed a new shutoff valve. The technician was on time. He was very professional and he knew what he was doing. He looked at the shutoff valves in the basement and at the faucet on the outside. He had to order some parts then he came back two days later to fix it. After he installed it, I turned off the shutoff valve and opened the outside spigot, and there was no water coming out. The only thing was when I went to their website and filled out a claim form, the list of things I could choose from didn't describe the problem. The closest one I could find was a faucet but it wasn't really a problem with the faucet. It was a problem with the shutoff valve.

The first time I had ever used American Home Shield, my stove and microwave went out at the same time. They replaced both of them. Then recently, my toilet was dripping from the second floor down to the kitchen. It was disgusting. I went on the web, paid my deductible, and they gave it to the plumbing department. A-1 Affordable Plumbing called me and set an appointment. The guy came in and had his mask on. The seal had broken around the toilet and something had rusted out. He just replaced the seal and the screws that hold it to the ground. He cleaned it up and left. American Home Shield is worth the investment.

I was very pleased with the vendor who fixed my washing machine. The gentleman that came out from the get-go was able to troubleshoot my issue over the phone. He knew exactly what was wrong and he did wonderfully.

I submitted a request for a heating service and it went very well. I got a text, the tech called me, and I called him back. He scheduled the appointment, came on time and did the work. He did very well. He was professional and polite as well. Now, my heater is performing well. Generally, American Home Shield is responsive and they’re good. However, I experienced repairs that I felt should be covered, but they were not.

My microwave had caught fire and there were several issues with my stove as well. AHS hooked me up with someone right away and the guy was great. He was very efficient and very quick. He explained what the issue was. He left, ordered the supplies, came back the other day and took care of the stove. We're still waiting for our check for the money for the microwave but the experience was pleasant and easy. AHS is a much better than the other company that I had. I haven't had a complaint as of yet.

My toilet was leaking water when I flush it. I had to all Home Shield early in the morning. I set up my account online 'cause calling can be very difficult since I could be waiting. Myers Comfort Specialists did a great job and provided exceptional customer service. They were very friendly, courteous and prompt. I could count on them that they're gonna do a good. There has been peace and satisfaction in my home since the repair. AHS is definitely worth the investment. You need to have it.

We opened up a ticket with American Home Shield for a running toilet. Immediate Response responded immediately saying that they would have somebody here between 1:00 and 5:00. They called 30 minutes before they were going to show up. They got here and they did their testing. In a matter of 30 minutes, they called me back over and it was done. They shared what the issue was and what had been done. They tested the toilet several times to make sure that it was no longer leaking. I tested it myself.

I put in a claim for an air conditioner heating system. The guy who came out was very nice. My system could not be fixed and he came back and put a new one in. He came back again and cleaned up things. I've had AHS for 20 years and the service has been excellent.

I had a good experience with Home Shield. Calling for service was easy. Also, the contractor was perfect. They came in, assessed the job to find out what the problem was, and they stayed on top of it until it got fixed. I had a service with a plumber to come out and I had the AC guy to come out before this. This is their second attempt to fix it, and they finally got it perfectly.

I responded to an offer that I had received from American Home Shield via email. It was a winter heating checkup for $75. The technician called when he was on the way. When he got here, he had on a mask and shoe covers which was very important to me. He was professional and explained everything that he was doing. He had to go outside to see the unit and he was here a little under an hour. Once he finished, he communicated through things to me. I was so impressed with the technician and the service that he provided. Even if not for American Home Shield, I would reach out to them, individually, outside of American Home Shield.

My AC vents had a hole and the unit was just blowing into the attic. Everything was great once the guy from ACS Absolute Comfort came. He patched up the hole. My experience with American Home Shield has been good so far.

The sensor in the furnace was clogged up and that was kicking the furnace off. With AHS, I like the fact that I can do everything on the app. The techs came out right away. The guy had a trainee with him and they fixed the issue. He explained what the problem was and that I needed to monitor my furnace and do routine maintenance on it.

South Placer did one of those seasonal tune-ups that American Home Shield was advertising. The technician was very nice and friendly. I had some questions about replacing the filter and he was very open and receptive to my questions. He gave me the answers that I was looking for. So, it was a good experience. But yesterday, it was not.

We have an old furnace and a heat pump. It’ll use the heat pump to be able to heat until it gets down to a certain coldness. At that point, the auxiliary heat will kick in. It will burn the oil in the furnace and heat the house. We like it nice and cold so we set it at 62. It’d get real cold up in that time but we’d wake up and it’s like 55 degrees in the house. We would see that the thermostat would say auxiliary heat is on. But even if we adjusted it to try to be able to come on, it wouldn't do it. We'd turn it off and cycle it on. We couldn't get the furnace to engage so we put in the claim. The repair folks came out on the 3rd and wound up having in two pounds worth of freon. He thought that was what it needed to be able to energize the system with and to call if that didn't work.

The technician who came out did a good job, and he was pretty nice. It was simple to submit that claim to American Home Shield. My experience was very good.

We've had Home Shield since we purchased this house. This was our first experience with home warranty. But the people who we bought the house from, they were like, "Look, we've had AHS this whole time, it's been great. We highly recommend you keep it." Because it is an old house. It's as old as my husband. And I know he's having problems, so this house probably will too.

I had three issues. In my refrigerator, the freezer was kept freezing at the bottom. Then there was something about the top of the burner, and also the microwave. The first one that came out was nasty, condescending, rude, and disrespectful. He doesn't listen. He's a know-it-all. He fixed the refrigerator. He partly fixed the stove. Then he said there was nothing wrong with the microwave, that the microwave was supposed to sweat, even though I told him my microwave never sweated. He did nothing to the microwave. They have yet to do anything to my microwave because the first one claimed like that. I called back to make sure that the second person that came out was not him.

The contractors have had a lot of trouble figuring out what the problem is with my AC and they’ve come out a lot. From that standpoint, I'm happy. My AC has had multiple issues. Sometimes when one thing has been fixed, that shows another thing, but that doesn't show up until a day or two later. I'm not down on the contractors though. Most people would say, “Gosh, they haven't found that in eight times,” but they have been doing multiple things. I'm not happy that the issue hasn't been resolved yet, but hopefully, it will be soon. They've learned that they need to get an electrician involved, so I'm still waiting for that. I haven't heard back from American Home Shield to see if that person has been assigned to me or not.

All the servicemen AHS has are fantastic. Kenneth Buggay Mechanical recently came out and they were very good. They didn't have a part so they went back, came back, and got the part done. The issue was fixed correctly. They did make me walk a bit which I would not have liked. I would have preferred them to just come into my room and tell me, “I’m leaving.” Every single time, they would yell from downstairs which is okay. It's better that way.

Submitting a claim online to American Home Shield for my broken icemaker was easy. AAA Appliance master called shortly after I filed my claim. They said they would be there the next morning. At 7 o'clock in the morning, they were there. They had to replace a piece of equipment in my refrigerator. They ordered it, let me know when it was in, and installed it the day after it was received. So far, things have been good since then. I just purchased a 26-year-old condo that still has the original HVAC systems. My boyfriend who has had AHS for many years told me it would be worth my while because when my condo goes belly up, I'll need something. I've used the warranty several times and I've been very pleased with the service.

We've been with American Home Shield for a while and I promote them to all of my family, friends, and coworkers and quite a few of them have signed on. We also have rental properties and we have accounts for them as well. I love online the online process of filing claims. It's very convenient, I know what I'm doing, and I get a response fairly quickly as far as the assignment of a technician. When the dishwasher wasn't coming on, Appliance Services Unlimited came out and did an assessment. Their tech tried to fix it but it needed two parts. They got the parts in not more than a week later and he came out and fixed it.

A-US Air did a good job. The unit is now working. I've had good experience with American Home Shield. At my other house, I could get the pool and everything covered through American Home Shield. Since then, they've added more items to the coverage that I got way back when on my other house. Then when we came over here, we called American Home. Shield again. They always did a good job and explained the portions that were going out of pocket.

The guy came and he said the big tension spring in our garage door wasn't covered. American Home Shield only covers the motor and the chain drives. So I went ahead and had them replace the spring because you can't open the thing if it's broken. The tech talked about what causes that and it was the rollers. We had the original rollers on both of our garage doors and he pointed out that the old rollers weren't working very well. It would slip out and cause a lot of tension on the spring as well as a lot of wear and tear on the motor. It made sense to me. So while he was there, I had him change the rollers out on both garage doors, but nothing was covered by American Home Shield. But the contract is pretty detailed. If you read the detail, it said it wasn't going to cover that. So we paid our $75 deductible for him to come here, and then we paid around $500 for the replacement of the spring and all the rollers on both garage doors.