American Home Shield Reviews

The outside AC unit wasn’t turning on. Whenever I would turn my AC on inside, I could hear it click outside like the power tried to turn on but then the outside unit would never turn on. My wife did a claim to American Home Shield on their website. We got a text message saying that my contractor had been assigned. They called us the next day to set up an appointment. When they came out, they introduced themselves and then they went right to work. They were professional, courteous and they did their job. They let me know what they thought the problem was and then they told me what the next steps would be. They kept me informed, so that was good. Home Shield met all my expectations of what a home insurance company should do.

I had a couple of repairs with Master Pro and the most recent one went excellent. They came out for the refrigerator ice maker and the technician was professional. He knew what he was doing and ordered the part timely. Then, he set up the appointment to come back, so everything was great. But my other claim with them did not go well. The tech was supposed to fix the garbage disposal and two faucets. He fixed one faucet and tightened it. But it was so tight that you couldn't even move it. Then for the other faucet, put in that he fixed it but he did not. It’s still spraying water all over the place. The garbage disposal is also still not working. You still can't turn it on and off and you have to keep resetting.

I'd go online when submitting a service request and sometimes, I'm not sure if what I put there is correct because American Home Shield would put in the wrong thing I was putting in a service request for. So, then I followed up with the call. My concern is that the people they choose to do the work is really not close. It appears to me that my request seems to take a little longer because they're not local. I'm in Northern New Jersey and the people they are sending me are coming from Southern New Jersey, an hour away.

I called AHS for the unit outside that was not cutting off. The guy that came out was very knowledgeable. I was so proud of him. He's just 23 years old. He figured it out and he knew what he was doing. Everything’s fine now.

I was having some trouble with my dishwasher. It wasn't cleaning very well and wasn't drying at all. I was also having some issues with my stove. The fan wasn't turning on, so the front vent and the top element weren't working. The repairman said that both of them needed to be replaced. The vent wasn't turning on because the main board on the stove was bad and that stove is no longer made nor parts for it. Then with the dishwasher, he said that the tub was rusting out and that it needed to be replaced. The experience with American Home Shield has been fine except for the long hold time. But other than that, everybody's been nice, kind and helpful.

I was having plumbing issues with leaks. A person came in and quickly fixed my problem. He was good and everything is working good right now. I’m glad I got AHS.

I took care of submitting the claim over the phone. It worked well. And then, the guy came in on time and took care of the thing. He didn't change out to throw it in the sink. But they call it gooseneck. He put in a new garbage grinder, and it doesn't leak. And the garbage grinder works, so that's all good. The techs didn't leave any debris and took the old garbage disposal away. Everything was fine. However, be very careful. When any problem happens around the house, don't try to take care of it yourself and don't call any professional to take a look at it. Because if you do, you get screwed. That's what happened to my air conditioning.

Our kitchen sink, dishwasher, and disposal were all not draining. The dishwasher and the disposal were holding water. And the only way that you can get it out was to literally take the piping and let it drain into a bucket. Leak Seekers came in and their plumber did what he did and magically, everything started to drain properly. It was very professional and very quick. He knew exactly what the problem was. It was fast, efficient. It was pretty easy to submit a claim with American Home Shield. Their warranty is great but the contracting service they send out is a hit or miss. We’ve had some poor cases before. But I have no problem recommending Leak Seekers to somebody else with a plumbing need.

My microwave had been smoking. The light fuse I had replaced a few years ago was actually the wrong one. And then, my light was only coming on halfway. The guy from Appliance Mechanics ordered a new component to fix the light. It actually comes on full, half, and off now, which is good. That's been broken for a while. I was impressed that he went above and beyond to fix it.

The bottom shower needed a snake out the drain. Also, the cartridge for the knob for the shower upstairs was upside down so, when we turned it on, there was no balance between hot and cold. We just got American Home Shield and the first problem was handled quickly and efficiently. I liked it. Also, they found somebody that was local. The techs came right then and there that same day. It was very timely. They were very professional when they came through and they had their masks on. They were very knowledgeable about the situation and they got everything done. It was great. People need to have AHS and I would recommend it.

There were several different plumbing things. The technician was very nice and friendly. But he wasn't sure if the solution was going to be the fix. We're waiting it out just to see if I'm going to have any problem. I recently enrolled my mother in Home Shield and the salesperson told me that she could do more than one service request, like if it was electrical and plumbing, she could call both of them on the same service request. I called back just to confirm that and they told me they would look into it and get back with me but no one ever got back. They sold me on that for my mother, but then I could not get to the bottom of that on expectations. Other than that, the service has been fine. I'm satisfied.

My heater was making a “woof” noise, and then after that, it would start blowing out warm air. When it stopped working though, it was doing that “woof” noise, but it wasn't blowing out any air at all. I noticed it happening Saturday night. I went online to put in my information and then Monday, I got a call. The repairman came on Tuesday, and he was very knowledgeable, polite and professional. He was perfect. If I had another need for any such thing, I would love to have him back. He fixed my heater. He put in a new capacitor and it was good to go. I was thrilled. Now, the unit is still working great. In fact, it's working better than it's worked in a long time.

We had two services on the same HVAC unit. It had a heating issue recently, and then before, we had a cooling issue. Both times, they were pretty quick as far as the contractor setting an appointment and coming out. They took care of the issue in one trip with no added cost. So it was really great. Also, the claims process is very easy and quick. Just go on the website and submit a claim. Then within a day, I get notified from American Home Shield who the contractor is. The contractor calls me within a day and sets an appointment. I'm really impressed of how everything's gone and the service I received.

Our hot water was not turning on. I called American Home Shield and opened a ticket. That was a very easy process. I got an email from American Home Shield that I had been assigned Clean Rite Drain Service. They called me on that same day to make an appointment. They checked out the water heater and it didn't work so it was replaced. The one we have now works great.

We were having an issue with the air conditioner. It was very easy to place an online claim. Once American Home Shield received the claim, it was within a matter of minutes that the contractor actually called me to set up a time for them to come out, with me completing the claim, and then them getting it. They had to come back out because we thought there was another issue. It turned out that it was an oversight on their part. But they've fixed it, and everything's good. It was a great experience.

We had a couple of things that weren’t working and the guy found out right away what one of them was. He also found out right away what the other one was. I had about four different electrical outlets that weren’t working and he got them all working. One of the sensors was wrong. I didn’t even know we have that sensor and he fixed that. He did a real good job. He was neat and he wore his mask. Out of 10, he did 10. He knew what he was doing and checked everything.

The heater wasn’t working. Submitting the claim was very good. The tech came out not very long and it was repaired. I like American Home Shield. They were on time and I appreciated it.

The plumber called me and within an hour, he was at my home. I had a leaking faucet and he fixed that. I had another area that had a leak but it wasn’t leaking when he came so he couldn't see where it was coming from. He advised us to call back when it starts to leak again. He said that if the leak was coming from the spot where we saw it, the floor would have to be dug up in the bathroom. AHS doesn't pay for that so, I would have to pay for the floor to come up in order for him to get to the leak. And that was one thing I wasn't happy with because if something needs to be fixed, it needs to be fixed. I assumed that to at least demolish and then replace with existing material would have been covered under my warranty. But as far as what was fixed this time and how quickly he responded and his demeanor, I was happy with that. He was friendly, personable, thorough and professional.

Alejo Electric Incorporation for an electrical claim that I called in with AHS. The tech was really professional when he came in and was very polite. As he did the job, he kept me informed step-by-step from the beginning to the end. He was in and out.

Will Fixx It installed the cooktop, and they were thorough. I have no complaints about their work ethic. As far as American Home Shield, there is a very long waiting period on the phone. Coronavirus might be an issue, but maybe they can shorten that time. Other than that, it is a peace of mind when they are able to make the repairs. They are supposed to be doing a repair on my oven. It was a longer wait period before I could get a resolution. One person said it couldn’t be repaired. Someone else said they could do this and do that. So, I was unsure about how they were gonna handle it. Hopefully, they will take care of it. But they did come out for the thermostat and told me it would be six to eight weeks waiting period before they could finish that up.

Better Western Appliance came out for two different things. They came out for my washing machine. And then later, they came out for my dishwasher. The guy said that the carriage on the dishwasher cracked and he couldn't get it anymore. So, Home Shield sent me a letter saying that they wouldn’t pay for the washing machine. But I appreciate it. The claim was $700 and it’s a $900 washing machine. And then on my dishwasher, which wasn't very old, the motherboard went out. The guy put a new one in and it works fine now. He's a very nice man. I'm the owner of Scott Allison Real Estate here in San Angelo. I recommend Home Shield to every house I sell.

I've had Home Shield on my home since I purchased it over 15 years ago. The only problem I've had was when my furnace went out, the repair people couldn't get here for three days and it was cold then. I just hired somebody myself and paid it. Other than that, I've always had a good experience with people I've had to call. The USB port in my garage wasn't working and Schen Electric LLC came out. They were on time and polite. They fixed the issue and cleaned up their mess. I was so happy with them, I hired them to do other work on my house.

The service with American Home Shield has been great so far. I called them and they got somebody out as quick as possible. So, I was happy. Whether it was on their end or the company that they used, it worked out good either way. They came out for the AC but I have another issue right now that they’re addressing. It’s a little separate.

A sink was leaking and the tech from SAP said the actual drain that goes down was off. He took that off and then put another one in. The experience was pretty quick and pretty easy. Everything with AHS has been pretty straightforward. The only thing was with the AC, they only cover $10 of the Freon and it was $100 so I still paid $90 for it. It would have been nice to know because it would’ve been cheaper just to hire a technician on my own than to go through them.

The service was great from American Home Shield, but I wish that when you placed a call for an item, it didn't take three days for someone to come. I called them first on Saturday morning, because that's when I noticed the leak. They couldn't come out until Monday, and at that point, there was no telling how long it had been leaking. The plumber was able to fix it really quick and he got in touch with American Water Damage. I might have been better off calling the plumber myself though. I still would have had water damage, but maybe less. Now, I have a big hole in my ceiling, which is not anybody's fault, because there was a lot of water in the ceiling.

The icemaker quit feeding out. It made ice but you had to reach in to get it. It was a little trip switch on the inside of the box there. And the little pin that held the trip switch broke. The tech had to order the whole back part, which is just a one-piece plastic tank. He ordered it, then when he came back in, it only took him 45 minutes at the max to replace it and it's working fine. It's working just like it always did. It was an excellent service, so I had no problem with the way they did it. I've recommended Home Shield to two different people so far since I've had it.

The refrigerator was making noises. I went online and submitted a claim to American Home Shield. It was easy. The guy who came was very professional and very good. Mostly, my claims to AHS were for water leaks and everything was always resolved satisfactorily. In every instance, we have had professionals come out and handle the situation superbly.

I could set my air conditioning's temperature but it wouldn't get cold. The temperature would do down to 60, but it wasn't blowing out cold air. I called on Friday. The tech set my appointment for that Tuesday. I don’t know what he did, but he fixed it. I like Home Shield.

One of the reasons I chose American Home Shield was because my understanding of what I had read online is they would cover more things, including a saltwater pool. Their claims process is fine. It's pretty simple. But the several times I've called customer service, I’ve been on hold for 45 minutes or so. They don’t have an option for them to call you back. You have to hold on. And that's a really long time to hold. For a claim I had, Brick Street Plumbing came out. They were really nice and easy to work with.

Our heat was running constantly. The gentlemen, from the very beginning, always called and texted. They were really in touch with us which was impressive. They were good about setting up a time that was good for us then letting us know they were on their way. The young man was polite, friendly and clean. They said that there was a something up in the air handler that he had to tape and it works great now.

They installed three new light fixtures from burned out sockets. So it was good and they didn't charge past the deductible. The only thing that could have been a little bit better was the length of time between the initial claim and the actual appointment date. It was about five weeks and that could have been maybe due to the pandemic. But overall, American Home Shield is good.

I had a garbage disposal issue and it was out for a week. I called American Home Shield and spoke to a live agent who assigned me to somebody. The technician who came out was clean and he came in with a mask. It didn't take him no more than about 10 minutes to do what he did. He educated me on what goes in there and what does not because the only thing that he had to do was clean it out. It didn't require anything else. He educated me too on how to clean it so it was very helpful.

I've had a few claims with American Home Shield. When our garage door wouldn’t open and close, they sent someone right away and they fixed it. It's simple to get American Home Shield to act, but they are expensive. It started off at $35 a month and now, it's 50, so I am looking at finding cheaper ones out there. For right now, I haven't done anything about it. I only kept it in case the air conditioner went bad. I wanted to switch to another company when the summer was over, but then my wife said, “Well, what about the refrigerator?” That's a big one. The refrigerator was here when we moved in three years ago and I haven't had any trouble with it, but I don't know how old it is. I keep the home warranty mostly for those two units.

Greenway Home Services came to see what was going on with my heating unit. Sometimes it was coming on, and then sometimes it would go off. I've had service through Greenway before, and I prefer them as a provider to come out and look at my services. To file claims to American Home Shield, I would just go online, put in my account information, select what service I need, and then pay my fee. I would get an email with what contractor was gonna come out and then I just wait for them to come. They would call me and come within 24 to 48 hours.

The refrigerator that hadn't been cooling, and Sears handled it fine. The tech charged it, and it's working fine now. I'm relatively new with American Home Shield, but my first experience with them was solid.

Both the freezer and fridge parts stopped. It warmed up. The freezer wasn't freezing anymore, and the refrigerator was not cooling anymore. Oak Valley Appliance came out and assessed the problem, came back a week later with parts, and right now, it's fixed. We're crossing our fingers that it holds. We were so relieved because we were working with a tiny refrigerator in our backyard and it was a nightmare. We're happy to have it working again.

We've had American Home Shield on and off for 13 years. A couple times it's it's ridiculous and nothing’s working kinda day so occasionally we go a year without it but we'd think it was easier when we had it. Filing a claim used to be easier. In the past, I could call especially if I had a combination or multiple problems. It was better to call because you can explain the faucet’s leaking but the shower head’s not or the handle is leaking and so is the shower head. If a plumber comes out, it would be easy for them to look at both things.

I love American Home Shield. I've been with them for a lot of years with several different houses. Before I purchased this home, I had another home that I shared with my husband. We were under the home warranty with that home. I just like the fact that the home warranty helps me. Even when I was a Realtor, I used American Home Shield and I recommended them to my clients. I love the fact that they cover whatever equipment that you have and they do the work pretty much in a timely fashion. Sometimes, the contractors that they send out aren't very fast. But I like that when I contact them, they try to resolve that issue as well. They give great customer service and their employees are really nice. I like their service all the way around.

I did a claim to American Home Shield for an outside faucet that was leaking. The process was painless. It took a day to get a contractor out. He was nice and professional. He diagnosed the issue, and then it took them a week to get the part in. The gentleman just left maybe two hours ago to finish up the repair.

We've been happy with American Home Shield. The heater went out right when it was starting to get cold. It was on a weekend, so we called and American Home Shield responded right away and put a request through to Tempest HVAC. First thing Monday morning, we got a call from Tempest HVAC and they said they would have somebody out in the next couple hours. They arrived really soon. The guy was polite, he was wearing a mask, and he was able to fix the issue right away and we were very happy that it was as seamless as it could be.

The tech did a good job with our recent claim. He was also on time. The switch was turning off and turning on the furnace. He cleaned it, so it started working. It was good. I'm happy with AHS. I had some problems with my appliances, so they came and they fixed it for me.

My air conditioner wasn't blowing warm air. The contractor came out the next day and dealing with them was good. They repaired it right then and I was satisfied.

American Home Shield has been great. The contractor was great too. They knew what they were doing.

Everything with American Home Shield is hit-or-miss. My first experience with filing a claim was terrible. But since then, I've had a couple pretty good ones. The warranty came with the home I just purchased, and I closed on it in late July of this year. I had two beneficial experiences. One was I had a rekey and the I had two HVAC things done. They were like a free winter heating check-up which went really well. I also had an issue with the air conditioning earlier that did work too well. That got fixed pretty nicely. The plumbing service call went poorly. Unfortunately, that was the first one too.

The claim was for something was happening with the pool pump. It seemed to be drawing in too much air rather than creating enough suction. It wasn't drawing enough water into the pump. Home Shield's online system was relatively simple. And then, the techs were very friendly and knowledgeable. Home Shield has covered what they said they would, and it has been a very good relationship.

I’ve used American Home Shield only once but it has been good so far. I couldn't get the lever that activates the shower to pull up and I was afraid to pull it forcibly and break the faucet. So, the technician was able to somehow get it released and it’s been working now. He was very good and I would like him to come back but I would like him to wear a mask.

When my stovetop was not working and the igniter was not igniting, American Home Shield had a contractor come out and take care of it. He knew what to do and he did a good job. Everything is working okay now. He also told me that I had a 90-day warranty on the repair. I'm satisfied with the work that was done.

My furnace wouldn't ignite and put out heat. It took a couple of days to get my claim going. The problem happened on a Saturday morning and the tech couldn't come until Tuesday. He checked it out and said that the problem was the igniter. He got everything repaired and did really well. It was a good experience.

AHS works for me perfectly. I recently went on their website to submit a claim for the pipes under the sink and it was easy. Then, they sent out a tech and the service was very good. He was a very qualified and nice guy. He did everything quickly and with high quality.

The builders, Don Martin, went cheap and installed AC units that are too small for the entire neighborhood. This is a zone thing and the AC has to work over time to cool or heat upstairs and downstairs. The guy from Myers Comfort Specialists came in and figured out exactly what it was. He was great. He got the part and he fixed it within five minutes. We've used American Home Shield for years. We had a home before in Enterprise, Alabama, and we used them back in 2011. It has been beneficial because it's easy. I don't have to call around and try to get somebody out here. American Home Shield does that, and it's done.

We needed to have the ignition switch on our furnace rewired. We just moved into this house recently and we found that it was wired incorrectly. It did not meet code requirements and it was blocking access to the filter box. We used the website to submit a claim with AHS and the tech they sent out was great. He initially called in advance to get more information about the specific job. Then, he came out to take a look, assessed the situation, and said he had to get back to American Home Shield to make sure that they would cover it. And they did, so he called back. He kept us updated on when he was going to arrive and when he did, he arrived on time. He was very professional and very efficient. It was a great experience all around.

I had a problem at first and Nussbaumer Plumbing came and fixed it. The lady said it was gonna flush by itself. It sounded like it was running. I called and they made another appointment for me. They had to give me all new fixtures because of the water situation. They cleared everything up for me and they were courteous. They had the parts with them so they put them in.

With AHS, the only difficulty I had was in the beginning with getting my password and account set up. Once I got that done, it has been a piece of cake. I was having issues with my garage door that wouldn't hold limits. The board was going bad. AHS gave me options and I chose one that would best suit me. We are in a 14-year old house and the original garage door opener was still there. So, I went with replacing the board rather than waiting for AHS to order me one which wasn't gonna do much good for me with a 14-year old garage door opener. My experience with the company that did my garage thing was outstanding. The two gentlemen who came were great.

The AC wasn't coming on at all and the techs came out and fixed it relatively quickly. It's working fine now. We've had our policy with American Home Shield maybe between three and six months. It was the first time I ever used it and it has been good so far. It did what we wanted it to.

We thought we had some bad condensation in the vent, kinda like rain pitter-pattering. So we called American Home Shield and somebody came out. The tech knocked on the door and had a mask going. I went and got my mask on, and then he came in and asked me where it was. I showed him where it was and I went back to my office, and then he came back with a piece of tape. They opened up the vent and whenever the AC went on, it was making the tape kind of make a noise. The tech was professional. He gave me a piece of paper with a note on what happened and he left.

When submitting claims to American Home Shield, it's mostly a simple process. The only problem is the vendor they refer me to is hard to get ahold of. I have to call American Home Shield back to let them know that the vendor is not responsive and to find me another vendor. And they do. Everything is working pretty good. Once I submit a claim, I get the updates and emails.

American Home Shield had a person come to my house on October 6th and he claimed I needed a new pipe. It was leaking a bit and he wasn't gonna change it because he needed to get permission from AHS. Then, he said that the guts of the toilet had to be changed out and he claimed he did that. I made a follow-up and I called the company. They asked if I got my authorization because they called AHS and they haven't heard back. I called AHS and they said that the tech never called. I was back and forth with the two of them for about two weeks. Meanwhile, my toilet was still having the issue that was supposedly fixed when he changed the guts out.

A few weeks ago, I had no lights in the garage, but now, I do. Hendricks Electric did some rebuilding of the neon lights in my garage and they got everything fixed. They also came when they were supposed to and everything went fine.

I've been real happy with American Home Shield. Normally, they're very responsive. They send good people. I have not been unhappy with any company that they sent to the house to fix anything. Even if they have to come back, it's just a few days. However, it's taking way too long to get my parts in and get my washing machine fixed. It sounds like it's gonna blow the walls every time I turn it on. The guy that came out and looked at it said that if it was him, he would simply replace it. If not, they have to do a whole rebuild. But American Home Shield would probably want rebuild which is exactly what happened. It's been over a month already so that got me kind of flustered. I don't know what's up with this washer other than the guy was probably right. It should be replaced than fixed.

I needed batteries. That was like my fault. Once I changed the batteries in our HVAC, it was pretty much fine. The tech from Total Comfort still looked at it and checked it out. I was very satisfied. The only thing is American Home Shield needs to start doing commercial. We bought a commercial business and they don't do commercial businesses. They do residential.

My water bill was more than twice the amount that it is. We heard the toilets were running, both one downstairs and one upstairs. The tech came out. I told them what the issue was. He checked the meter before he did anything, and then he checked it after he fixed the toilet to make sure that that was the only thing going on. I was pleased with my experience with him. He was quick, he let me know what he was doing and he was good. I just put in a request for my air. It was out for the last two days, but then it came on this morning. I wanted to cancel the request, but they charged the $100 as soon as I put the request in.

I filed a claim for my washing machine and dryer and everything was taken care of. The guy checked mostly the washing machine. It was off-balance a lot and it’s working good right now. The dryer was alright.

I would not recommend Home Shield to a friend. They like to get the money, but they don't like to fix appliances. I call the company, but they tell me to call a number. There's a back and forth before I finally get the right person. My first experience with the dishwasher took forever. I complained and finally, my son came and then he fixed it for a couple of months. When my refrigerator went, I complained and they sent it back and forth as well. I didn't have a refrigerator for two months. Finally, I got a refrigerator and they approved it and gave me $1,200 for it. I paid the rest.

I made two calls to American Home Shield during the last two weeks. The garage door was working intermittently. I would hit the button to raise the garage door and would open about three feet. I hit the button again and it would go back down. I would then open the garage all the way and the button would open it all the way. But when I went to close it, it would close a part of the way. I called that in and a fella came out. He greased the garage door and fixed it. Everything was good.

My pipe that was underneath the house is an old cast iron pipe. It was backed up and leaking underneath my toilet, and from my toilet, no matter what water I ran. The contractor got here the very next day and he spent probably a couple hours here trying to start from the outside of my house. He should get that line undone then he had to take the toilet off and make it for quite a while to get through. He did a wonderful job and I'm pleased with American Home Shield.

There was something wrong with the switch of the dryer where when you open the door, it just kept turning around even if the dryer was on. It also wasn't drying. I went online to notify AHS and their website was very easy to use. Then, I was told that within the day Sears would reach out. They were really quick and I got a text right away saying what time they would come. Their service was very precise and they gave me a courtesy reminder call. The technician was also a pretty nice guy and since the repair, the dryer's performance has been great. I can now wash and dry my clothes daily without having to worry about it.

Submitting a claim has been super easy online. It's no time at all. It's wonderful. As soon as we moved in, we didn't realize that our dishwasher wasn't working. Home Shield sent somebody out. It was quick. It only took them a day. And then we realized we had to get it replaced. It has been a little while for the replacement to come in. But they've been good about communicating with us that way. I'm loving Home Shield. It has been really good to us.

My second year with American Shield was better than my first year. I had a recent claim on my stove. The person who came out for it was really good. He came in, I told him what was wrong with it, and then he ordered the part and it was totally fixed within a week. I got an email saying, “Hey, the part's on order. We'll give it to you.” He even came out on the Saturday morning to make sure I had the part so my stove would be totally fixed. He first came out on Monday and it was finished on Saturday. That’s pretty good, considering when they sent the email saying the part’s ordered, they didn't know how long it would take because of all the freight stuff nowadays. It was pretty quick.

There were some outlets that were not working. American Home Shield submitted a company that was coming. The company called me and they schedule and they came. It didn't even take about a week for everything to happen. Everything was very easy and very fast. The tech was very nice and he fixed everything.

A contractor came to fix my AC unit, and come to find out it was just a burnt out fuse. I was relieved. They gave me their number and told me to reach out to them if I have any more issues. They were very clean, very respectful and very knowledgeable of their work. It’s a great company to use. I do my claims with American Home Shield online, but I was having some issues the first go-around. So, I had to call and speak to a representative. Their site needs to be a little user-friendly. The options that I thought were wrong with my AC weren’t there. I wasn’t sure which to select. So that was why I ended up going through a representative.

I make a phone call when I submit claims and they got all my information in the system. The only thing I do is make a payment of $100 and I get an email saying I'll get a company that will be scheduled for service. Then, in 20 minutes, I get an email from a company that's gonna provide the service, touch base with me, and set up a date and time. Last week, I had someone come out for the stove and the tech was very professional. He called me and let me know he was about 20 minutes away from my home. Then, he took care of the problem and he was on his way. I recommend Home Shield to any homeowner who has a home that's at least 10 years old because usually, that's when the appliances break down.

Everything was great, but I should not have received a bill in the mail for them coming out because it was an existing issue. I need to call them about that. The claim was a part of a bigger claim that I had earlier. The water closet for the toilet had some type of leak, which caused it to keep on going off every so often. Someone came out prior and they changed out one of the mechanisms, but I still had an issue. I called back to see if the contractor could come back out to fix it. Home Shield ended up sending a different contractor out, which was Miles Plumbing. They came in and they got it done quickly. They mentioned it was the rubber piece within and they fixed it. It's been fine since.

Service One Air came out for the air conditioning and heating unit. The outside unit wasn't working, the inside air handler wasn't kicking on but nothing was happening. It was easy to start the claim. I called American Home Shield. They did tell me that there was gonna be a slight delay because of the amount of people that were calling in, but the contractors came out sooner than I was expecting. They were very professional, they were here to do the job, and they focused only on that.

Serenity was professional. They came in and did what they were supposed to do. They fixed the stove. American Home Shield has a simple process but because of the Coronavirus, we had to wait like a week before someone came out. I have a lot of complaints about American Home Shield. It started because I have a house in California and we were out there for some business and the air conditioner went out. I called on a Friday, and they said they couldn't send anyone out until Monday. It was 110 degrees. Then I asked them if I could call someone that had already fixed the air conditioner that went with them, and they said no. I switched to American Residential because the deductible was cheaper. They only charge $50.

It was a great experience on our last call out. Our water heater was not working. I went online and submitted the claim with Home Shield, then a contractor came after three days. My wife was home. She let them in the garage where the water heater is.

Requesting service from AHS seemed pretty simple. The only thing I had a problem with is you have to pay the service charge when you already paid 800. I wasn't aware that on top of the warranty cost, there was a service charge. Maybe I didn't read the contract all the way through. That cost needs to be explained in the beginning to the customer. Once the service people do a diagnostic to see what the problem is, they let AHS know. AHS takes care of it from then on and that includes cases where the cost of the claim is 300 or above.

I scheduled the routine maintenance and they came out and checked the unit. It was simple.

We did a pre-season winter check and an A-US Air technician came out. He was on time and he explained things to me. He was very clean and orderly in how he took care of the work. Service with A-US Air was really good. I was very satisfied. But there is a case where I have an issue with the GE service company. I'm going to do a claim because I'm not satisfied with my customer service. They make an appointment then they call to tell me they can't come, but they will come the next day without coordinating with me when I gotta work. And when I call back, it would be three weeks before I get an appointment. I don't get that.

Submitting a claim is easy. Just logging into the website, using the multiple choice things, clicking submit, and that's it. Also, I've been happy with the service so far. A-1 Plumbing wasn't wearing masks, but I saw them disinfecting with wipes everything that they touched. I appreciated that. I've been happy with American Home Shield. They have always been prompt and professional.

I had a clogged drain and it was leaking in my kitchen sink. The gentleman came out and used the snake to fix the clog. We went down to the basement to try to locate the main drain, but we weren't able to. It gotten drained. Then I asked him if he fixed the leak, and he said that there wasn’t a leak. I turned the water on and he saw there was something on the piping underneath the sink that was broken. He went and got the part from his truck and replaced it. He was very friendly and courteous.

Suncoast did a great job with the refrigerator. The tech came out and evaluated the freezer. It had build up a frost. He replaced the seal around the freezer on the inside, and everything is working fine. If you do the claim online, you kinda don't get to say exactly what's going on. If you call in, then they can input the information. The last couple of times, I've done it online, and I had somebody come out and it was something they didn't cover. If they told me that upfront, then I wouldn't have been charged for them making a trip. I ended up getting it fixed by another company. But most of the time, they usually handle what I'm requesting. So it seems to be better if you call in. At least you get to talk to somebody and can get that confirmed that what you're requesting service for is something they handle.

I researched, and American Home Shield looked like it had the best reviews. The whole process was easy, getting it as well as submitting a claim. When we had a leak in the toilet, they fixed it right away. We were very pleased.

We have rental houses and we have them all under American Home Shield. One rental is in Sunray and the only problem we have is that they don't always have technicians that want to come out of Amarillo or Dumas to go to Sunray. Another one is in a small town in Oklahoma and it's the same issue with getting a technician that's close enough that wants to go and do it. But the AHS home office always gets back to us right away. They are always there and are very quick in replying to us. When somebody from Dumas or Amarillo got up in the attic and knocked some of the ductwork down, they came back and fixed it. So we were happy

I called the number and they put in the claim for me. Somebody reached out to me with who would be handling my claim, and it was easy from there. The only thing that happened was the first time I submitted the claim, the locksmith got COVID, and the times we're living in, there was nothing that he could have done or to complain about either. Overall, I love American Home Shield. I like to have that security.

The claim for my garbage disposal was easy to submit. I explained to the first technician that came out to repair it that when I turned it on to grind up an eggshell, it started making a loud, metallic noise, almost like something fell into it, like a fork or spoon, although I know nothing fell into it. I immediately shut it off, I went out to my garage and got my pliers, and I pulled out pieces from the garbage disposal and they were the actual blades. It was 15 years old. It's the original garbage disposal.

The guy sent out by American Home Shield for my toilet claim was a very nice person. The problem was that the people put the toilet down but they didn't attach it to the floor. I had to pay another $75 for somebody else to come back out here 'cause when I called them, it was beyond the time span. But the toilet is running fine now. So far, it has been pretty good with American Home Shield. It was easy to call the claim in. I would tell my friends that they'd need to get American Home Shield.

H&K Plumbing came twice in the last month. It was easy to call in for both of the claims. The most recent one was my dishwasher was making a squealing noise. The guy found that it was some type of valve that had to be replaced. They were fine. I also had the refrigerator and sump pump claims and both were fine. The sump pump was not an issue. Therefore, I wasted like $75 but it was fine because I got a lesson in it. The guy pointed out some stuff and explained to me how to test it properly. Then, there was a leak on the refrigerator and the guys fixed it. I haven't had a problem with it leaking since.

The repair guy from Windings Appliance was more than professional. He was very courteous, neat and timely. Submitting the request was very easy as well. I also needed help last month, but then I fixed the plumbing problem myself. One of my commodes wouldn't flush properly, so I bought a rubber and got it to unclog on its own. I was able to cancel the service request, and everything in that process was easy and smooth-going also. All in all, I'm very pleased. American Home Shield offers a peace of mind. If something should come up, there'll be somebody professional that I can call.

The technician was great. My dishwasher went out and he came in, looked at it and said, "As soon as we get the parts. I'll come back and fix it." He came back in with the parts and got done quick. He explained the issue to me and fixed it. My dishwasher works so good now. It's so quiet. After the technician was done installing everything and finished all the work, he also gave me some information that made it a lot easier for me to understand how I should be running it correctly.

We had Hughes come out to fix the water softener issue that we had. The water softener looked like it started to leak. The tech assessed it and determined the problem with it and then was able to get it resolved for us, which was good. Everything seems to be working fine. We were pretty happy with him. He was very knowledgeable and took the time to explain everything to us. The claim process was pretty easy. The whole process seemed pretty smooth.

The technician had to put a wire at the back of the stove and showed me what was going on with that. He showed me also with the cooktop so that was good. He was cool. I also had a claim with American Home Shield for the plumbing. Today was the third day that the plumber has come out for the bathroom, for the tub and the faucets in the tub. The first technician agreed with me on the first thing. The whole thing needed to be replaced because the trap where you shut the water off from going out the tub was bad. I told them about the leak so they sent another guy. He tried to put these things but it didn't do anything. So, they sent another guy out and he put in the different things. So he put one in, went back and found out it broke. I was telling them that it would be cheaper if they replace the whole thing. The guy came back out today and tried it again with another set and they didn't work. So, it’s still dripping.

Submitting a claim with Home Shield was easy. All I had to do is do it online and that was it. The next day, I got someone to come to my place. He came on time. He was friendly. And then he was out of my house in less than 10 minutes. I would recommend having coverage because you never know when something's gonna break down.

The well pump went out. My dad mentioned it, then I put in the ticket, Randall N. Wallis called that day. It was towards the end of the week, and Randy was backed up. So, he said, “I'll get out there next week.” But then he ended up coming out the next day. He shifted some stuff around because he and my dad know each other. It's a small town. He got out there within 48 hours. He ended up having one of his crew stay there with my dad and do all the stuff that needed to get done, and then he came back when it was time to finish things. He is amazing. He shows up and he's timely. Super professional. Great, super courteous, hard workers, and did good quality work.

We called Home Shield about the water heater. The plumber came out and said they cannot fix it. So, they recommended that Home Shield call an electrician. That's when they sent All Safe Electric out. They changed the breaker. We had to call back when the plumber has stopped working, and Home Shield was very professional in customer service. Everything has been working fine. We will recommend Home Shield. We have a good experience with them, and we hope that we will continue to have good experience. We like to stay with them for a while.

American Home Shield is fantastic and whenever I have a customer, I always make sure they get AHS. I have a lot of my friends that have signed up for it. The contractors come out quickly. When something goes wrong with an appliance, AHS replaces it if it needs to be replaced. They don't just keep fixing it. I had a problem once with the air conditioner because the person did something bad that worked for them. But then, AHS didn't send that person out to me anymore. Except for him, everybody who came out was very good. Every single person, especially the electrician who just came out, was wonderful.

We submitted a claim with AHS because the bottom oven wasn't working. It was easy to navigate their website. The tech took it apart and he fixed that, and now it's working. They were wearing masks and were very polite. They were very professional. They did their work and then when they were done, they told me. Then they showed me it's working. So far, our experience with AHS is good. I like it.

We had one problem where we had a little leak at the base of the toilet. The plumber didn't put the caulking around the base and they said they'd come out within 12 to 24 hours, which was fine. All in all, we're getting good service from American Home Shield. If they had a quicker response though, it would be an improvement.

The linkage broke on the garage door. I submitted a claim online with AHS and two days later, a tech came out. He fixed it and my experience was great. Granted, it was the garage and you can’t really screw up a garage, but I didn't have to ask him to do anything.

Home Shield is very prompt in responding and they attend to any issues very quickly. They seem to know what they're doing with the contract. The tech that worked on my washer and dryer was very good. Everything was fine.

I had one particular claim with Home Shield and it was backlogged. One particular appliance they deemed couldn't be repaired. I called the other day and never got through the number they gave me. I was on the line an hour. That was the only problem I had. As far as the other things, they fixed. I had a problem with my dryer and I thought I had a leaky pipe. But the tech showed me my bathroom. It was a tile that needed to be fixed.

American Home Shield is great. I called in a claim on the pump. They replaced the pump and the filter. The claims process went very smoothly. It was very easy. I was very happy. The contractor was very professional and very prompt. He called and said he was going to be here at this time, came, did it, and left. I also had my water heater done and AHS did an awesome job, too.

I submit claims on the phone and it usually goes smoothly. I had a leak in the seal. The tech noticed that I had a little crack in one of the seal plate. He managed to get the part for it and took care of it just the other day. Alchemist Pool Service seemed professional, was here on time and had a good attitude. I was very pleased. I’ve had American Home Shield now for about six and a half years continually. It's a good thing and I would always like to continue having it.

My ability to file claims to American Home Shield has been smooth and the response has been quick. The technicians they have sent out are well-informed on the product they're there to work on. This was recommended to us by another family member and with AHS, it has been beneficial to get things taken care of when they need to be.

The service that I received recently was excellent. The service technician was very informative and told me some things that I didn't know, and alleviated the problem. But the prior service was bad. The technician came out and he was more interested in making a sale rather than servicing my AC because my AC is older. All he did was clean it up a little and said it was working. Although, it doesn't have enough power to cool my house the way it’s supposed to. But because it is working, then they can't do anything about it and I can't get it replaced. But here I am, I'm spending money monthly on the service, and I’m having to just settle for, “Well, it's old.” It doesn’t seem right and I’m very disappointed. But AHS was fine when I spoke with them. They've always been courteous.

One of the pilot lights of our Viking range was not lighting. This is the only claim we have ever made with a home warranty and we submitted it online. It worked out very well. Once we scheduled when we were in town, the tech was out promptly. He was very nice and knowledgeable. Also, he was very thorough, did a great job, and was always on time as well. I was happy with the experience with Home Shield.

There was a part that was broken in the toilet, and it was continuously running. We had a leak that was coming in that area, and then a shower. It was positive dealing with the techs from Budget AC and since they came out, the toilet has been functioning perfectly. We got all our bathrooms fully-operational. Being a part of American Home Shield gives extra peace of mind.

I had a garage door opener malfunction. Submitting a claim for it was really easy. In two days, a technician came and he was beyond knowledgeable and helpful. I couldn't have been more impressed. This was a great experience.

American Home Shield has repair people who come out and fix the problem. Submitting service requests online is easy. I've done it before and they are quick about responding. When the mechanism inside the tank of my toilet broke, the repair people replaced the plastic piece that broke. It works now. They're on par with other technicians, and they wore masks, so that was nice.

Our HVAC people came to do the service a week ago and they said that our furnace was extremely rusted out and needed replacing. So we called American Home Shield and Baker came out. They said it looked worn but it seemed to be in working order, but our guys said it was so rusted that there could be holes in there that would let carbon monoxide into the house and it was not safe to not do anything about it. Baker said he couldn't find any cracks, but he could tell it was very worn. He didn't mention the rust. But he was a really nice guy and he was helpful.

I noticed late in the night that my furnace stopped working. I called American Home Shield's automated system and it picked up my information. I was told it would get back to me and sent me an email confirming that Westshore Mechanical was the company assigned to do the work. I was given a timeframe when they would contact me for scheduling the service. But that could have been a little bit better because I didn't get in contact with them until I called them. I wasn't able to get somebody out until a 24-hour period after that. It's colder up here in Michigan. With 24 hours and no furnace, I had to exhaust resources and spend money in other places so I could keep my house warm when the furnace could have been fixed the day of.

We had a gas leak so we called. The local gas company came out and stopped the leak. I thought it was something they needed to do, but our heating system wouldn't come on. So, I called for Home Shield and they sent out Myers. They came that afternoon around 2:00 as they had said they would come between 11:00 and 2:00. The young man who came in was very professional. He told us everything he was doing and it didn't take him long to make the repair. He replaced a furnace burner.

I'm not very happy with American Home Shield. It would have been nice when I described what I needed and I was told that they didn't cover any exterior work. That would have solved everything, nipped it in the bud, and I could have gone on. But I was told they’d send somebody out to look at the project and then come back and quote it. Then I found out that they wouldn't do anything outside. All I talked about was that the work that needed to be done was outside, nothing interior. So that was a waste of my time and it was very disappointing. Make sure you ask questions because they're not gonna volunteer any help.

The guy Mr. Rooter came out and checked off the toilet. He changed one part that was corroded there. It's working okay now.

My garbage disposal was broken. The tech handled it very well and very professional. He was there early, which was even better. He was neat and clean. He did a good job. It’s all working now. I have had some difficulty submitting the claim. But it's improved. It seems the customer service area has improved. I've had much better experiences than I had way back in the day.

I have a wonderful experience with AHS. Submitting a claim has been very easy. I call them and I submit the problem. They'll call me back and they'll turn it over to whoever is going to get the job. They send me a text message saying, “This person is scheduled to come out. If you don't hear from them within 24 hours, you may call them, discuss your appointment yourself." I like that.

I've been getting quick responses through American Home Shield. I had a recent claim and they responded back with getting somebody quickly. The breaker was flipping and it wouldn’t keep the electric on on one side of the house. The tech's service was professional and helpful, and so he fixed the problem. He's good. Having AHS has been beneficial because I'd rather pay $100 than having thousands of dollars to pay for something.

The pool pump was not shutting down and AHS sent out Expert Pools. The tech checked everything and found out the problem was with a relay on the panel. He removed that one, installed a new one, and everything has been working fine. He also checked everything else and left. He was awesome and when he was here, he was wearing a mask. We didn't shake hands and he just said hi from afar. Everything was by the book and he did a hell of a job.

I had a pinhole leak in one of my supply lines behind my washing machine. I submitted the claim over the phone and it took me 15 minutes tops. SWAT Plumbing's tech was great. The only thing is he came a little late, as far as timewise in the day. But he told me that they had him scheduled until 8:00 or 9:00. You got to get it in where you can.

American Home Shield is very good and I'd tell a friend about it.

We've had American Home Shield for four years ever since we lived in our house. The most frustrating thing with American Home Shield is how they get their vendors or contractors to do the work. Over and over again, every time we've had a claim, they'll send somebody that are about three hours away from us, which makes no sense because you might have 10 or 15 plumbers literally within 10 miles of you instead of 72 miles away. There was nothing wrong with the person that came out for the sump pump, but I'm shocked that somehow, American Home Shield doesn't have a list of multiple providers to choose from.

Our AC went out over the summer and the contractor said they couldn't get a part. It was terrible 'cause it was too hot in the house and my mom couldn't breathe. I had to move her out of the house into a hotel. Because of COVID, the company had shut down and the AC took a bit longer to get fixed than normal. It was a bad situation that was made worse 'cause the part wasn't there, but that was it. It wasn't American Home Shield's fault and they were very apologetic. Recently, a different contractor came to check our heater and it was great. He said everything was good.

Airboss Mechanical came out when we were having problems with our freezer that was frosting up inside. The techs told us that he didn't know what the issue was but he thought that we had too much food in the freezer. We dealt with that and we've been trying to get a hold of Airboss because the freezer is still frosting up on us. When I tried calling the other day, their system said their mailbox was full. I left a message the day before that and I haven't heard back from them. American Home Shield did what they said they were gonna do though. We got through to them, gave them our policy number and they were able to give us a contractor.

I've been with the Home Shield for many years. Unfortunately, the past several years, they were not very good services. I had to wait a long time. I also had to call multiple times. But this recent one was perfect. They called me immediately the same day when I put the service in. They made me an appointment next day. The tech came, he figured it out fast then resolved it fast, and it's working.

When our icemaker was not working, the contractor that came out was professional and pleasant.

I like my service with American Home Shield a lot. Anytime that I have anything that I need to report, I get the maintenance done in a timely manner. And the fees aren't super-expensive for my end. The claim process is fairly simple. I check a couple of boxes and tell them what's wrong. They connect me to a provider and that company calls me. I explain a little more of what's going on and they send somebody out. It’s seamless. D & B Plumbing Services was one provider I had and they were really good. They were very proficient and got their work done really fast and to a very high standard. All my needs were taken care of. AHS is definitely one of the best warranty companies.

It's been very easy to deal with American Home Shield. Their claim process is very easy too. Lee's Heating and Air originally came to do a winter check on our heat pumps and they found a problem with one of them. They ended up replacing a relay and a fuse on one of them. The tech was very professional and did a good job.

The furnace would not stay on so, it was about 50 degrees in the house. American Home Shield sent somebody out within a day or two days max. They were very quick. I did the claim online. Sometimes it's frustrating because there's information I can't add. I wish there was a place where I could put notes but there wasn’t. Still, the repair guys were great. They were very friendly, thorough, helpful and gave good information about the filters. What’s most important is that they showed up on time. People should go with AHS. Overall, it's good. It relieves me from having to figure out people to find or service professionals. I don't have to think about it as much. It was tricky getting a plumber though. I had a plumbing situation and AHS has two plumber companies contracted. There wasn't anybody local that AHS could use and the plumbers had to come from a long way away. So, if it's plumbing, I would be a little more hesitant.

The techs that came out recently for our claim were good. They’ve come out several times before. We've been with American Home Shield for over 20 years. The only thing that we don't like that they changed is when we have to get an appliance. We’re having to come out of our pocket more now than we used to. But I like the website of AHS. We've been using this for quite a while. It's really easy for me to go in and do it. But, they should have an option to have more than one credit card.

I had an issue with my garbage disposal and it was great dealing with the repair guy. Everything went very smoothly with American Home Shield and I don't have any issues. I have no complaints at all and I'm very satisfied.

I had a claim in July for the dryer. The dryer was turning on but it didn't heat. The company came in and fixed it. Then in October, the same exact problem happened again. So I called American Home Shield back and I told the rep that I didn't think it was fair for me to pay the $75 because it was the same problem. It was only three months. She said that they were gonna send a different company and try to fix it, and that I didn’t have to pay for it. But now they're charging me for it. Axis came in and they fixed the dryer on Monday. But it wasn't working again on Thursday. So they called again. The same person came back and fixed it. Now, it's working. The people at Axis were great. They were really nice. But American Home Shield is still trying to help me pay for the first call to Axis.

The contractor was told before they came out to the house that it was a vaulted ceiling. I had two light fixtures that had gone out. I had requested them to come and check the wiring to the light fixtures because I was having an ant problem and ants were coming through those light fixtures. The guys came here but they didn't bring a tall enough ladder. They flipped on the light switch and said, "They don't work." I said, "Yes. That's why I called you." They left and when they did, they said, "We will get back to you. We'll bring a bigger ladder."

I've had some very good service with Home Shield. I call them and they take care of my problems. My fan kept going on for about 20 minutes. I called around 2:30 AM, not knowing anybody was going to be there, and they were there. They told me they would schedule my appointment the next morning and the technician was here. He checked the furnace with the electrical wire and so forth and came to the conclusion that it was my thermostat. Everything is back to normal.

ATR General Services Corp came out to do service. Setting the appointment up with American Home Shield was easy. We just scheduled a date and time and then they gave me a window and the technician came. The technician did what he was supposed to do and gave me suggestions. Everything was good and then he went on. I got American Home Shield for assistance with things around the house so I wouldn't have to pay large out-of-pocket expenses.

My mother had a claim for her furnace and Hershey Heating and Cooling fixed it. The guy was awesome. The day that we had called to make the claim, he called us later in the evening and said that he was in the area and that he could stop by if that was okay instead of him coming the next business day. He came in, diagnosed the problem, said that he would get the part in the morning and be back. He was here by 10:30 and it was fixed. My husband's thought about getting a policy with AHS. Filing claims with them is fine other than if it's after hours, you have to do everything automated.

The people in American Home Shield that I’ve had contact with have been good. They came out in a timely manner and they were polite. I haven't had any issues. So, I'm happy that I left the other insurance company and gone with AHS. But one time, the company came out and did not do any work. They left but I was still charged. When I talked to one of the AHS representatives, he brought that to my attention. He was supposed to make a correction but I was looking at my account and I didn't see a correction. On the previous claim, the heater wasn’t working but when the guy came, it was working. He told me to let him know if something happens and then he left. So, he didn’t do anything. The most recent claim was put in for the thermostat and the guy came over and did an excellent job. He replaced it.

American Home Shield is definitely the way to go. We like what we have. Recently, ATR General Services came out. I turned the furnace on for the heat then it started smoking. I put in a claim for it and they came right out the same day. The guy was really good and quick. He asked what happened and I told him. He looked at whatever was wrong and said that they hadn't attached something. When they had come out in the summertime because the air wasn't blowing, they only hooked up whatever wires for the air but not for the heat. So, when it turned on for the heat, it would smoke because it wasn't attached.

I had a water heater break down. American Home Shield handled the claim great. It's a very easy process. It was all done through an app or online. The website works fine. Lewis plumbing was fantastic. The only thing that could be improved is the time of the replacement. It took under two weeks from the time they came until the water heater came in. That has something to do with how they source their replacement parts. If you weren't using a home warranty, you’d just go to the store. You’d go to Home Depot, and they would have your water heater. I think it's because AHS has to order it through their system, which is fine, but it made the process take more hours. I'm glad I had a second water heater. Cold showers for two weeks would have been pretty tough. Other than that, I was perfectly satisfied. They did a great job and they explained that to me upfront.

Every time we've needed service, AHS has had a provider. Submitting claims is quick and easy. Cutting Edge was supposed to call us back to set up another appointment but we have not heard from them yet.

A time before, I thought I needed to get in touch and have a contractor come out, but I didn't have any luck getting through on the phone. I was just holding for a long time. But this last time was fine. I did it by phone and set it up, pre-paid the $100 fee, and the contractor came out. He said that the washer might still show a little bit of leak because the pan underneath that still could have water. I saw a little bit of water, but not enough to warrant calling him back to come and re-repair. We're keeping a close watch on it to make sure that everything that he did took care of the problem. I haven't had American Home Shield long enough, but so far, so good. We just need the insurance in case something dies.

The faucet was leaking and it was so rusted and corroded that we couldn't get the parts apart. We were in a hurry to get it fixed. Before the plumber from 1st Class Plumbing came out, we asked him what to ask for at the store. We got the right one and he installed it. It was a very good experience.

Home Shield has been awesome to work with. They previously helped us with a hot water tank. I felt the bid that we got back from the contractor that they sent out was not fair, so they gave me the option of finding another contractor. I did, and they just went with that. It was easy. Recently, the ac wouldn't work. 7th Element was prompt, respectful, and knowledgeable, and I was highly satisfied with their service. I've recommended Home Shield to several other people.

The water feed line for our icemaker to our refrigerator was not functioning correctly. I informed American Home Shield over the telephone and it was very simple. Service One also communicated very frequently. They notified me when they would be out and then I got a call in advance to confirm. The technician was wonderful too. They came out, changed a bunch of components and put it together. However, it only made one tray of ice and it stopped working again. Other than that, American Home Shield has been very good. They've been very helpful, kind and friendly.

There was a leak under the floor in our closet. We called AHS and their contractor came out the next day. They made it stop leaking instantly then rerouted a pipe through the ceiling to go somewhere else. It was a different company that did all the restoration. All that was quick and easy. We also had an issue with the oven where an oven light wasn't working and a garbage disposal that stopping working. The plumbing stuff went really well but everything else was terrible.

Our furnace stopped. We went away for a couple of days. When we went home, it was at 45 degrees. We submitted a claim online with AHS and the website was easy to use. The tech that came out was super easy to work with. He was super nice and polite. He explained what went wrong. We really enjoyed that so we could know for next time, just in case. It's been a great overall experience with the contractors and AHS.

We have a gas stove, and the ignition wasn't working on them. The repairman from Morning Star called me and said, “Hey, what's going on?” It was nice. We found a bit beforehand, figured out he needed to order a part and we ordered it. It cut down on the time it would take him to come out and fix it. When he came, he replaced the mechanism to fire up the gas. Now, the burners turn on as we need them to. The guy was awesome. He was very professional and kind, and I can't say enough great things about him. I'm a handyman myself, so as he was working on things, I asked him if he minded if I asked him a few questions. He was super helpful and friendly and I liked the guy a lot.

American Home Shield worked on my side by side refrigerator about five times. They just kept changing in parts, replacing parts, but it never worked. So, they just replaced the item. They brought out a refrigerator. It was too large for the capacity in order to get my side by side refrigerator in and my gas oven. They won't fit. So, I'm having to change it out. They're working on that now. Before I submit my claim, I've had to change the paperwork.

The heat was not working and when I looked at the furnace, it looks like there was no fire. I attempted to do the claim to American Home Shield online. But I made an error. So, I called in and a gentleman was able to assist me. I had the service scheduled. He had informed me that the contractor would be contacting me within 24 hours to schedule the appointment. With the instructions, it says if you’re unable to wait, you could simply give a call to the individual. I did that because it was cold. The guy that came said that he had to lit the furnace for some reason. He tried a couple of times because initially, it was not working out the first time he did it. He used his expertise and got it to eventually lit.

I've had some not-so-good experiences before, but the last one was really amazing. The gentleman that was sent was really great. It started with the AC shutting in and out. We thought it was the thermostat. But it wasn't. There was water that was overflowing. The company was responsive. They called me the next day and had somebody over that same day when they called. Before, the company that I was referred to when I had other things taken care of, it would take weeks down the road, and I was still trying to get in contact with them. When the gentleman came, he realized that the AC was just clogged. He took care of it in about 10 minutes. He was very pleasant.

We had two or three issues. Repair Solutions Specialist changed the belt internally. The seal around the front was leaking and they repaired everything. It was quick, easy, and they were great. Everything went smoothly.

I would recommend AHS. We had a washer replaced and the process was simple. The service guy was great. He was polite and respectful.

Our lights in the dining room weren’t working well when we used the microwave in the kitchen. And the lights in the kitchen, too. On each end of the kitchen, we have light switches that operate the same light, but one of those wasn't working. And then, on our hallway, we had the same kind of situation, where there were two switches and the only one worked. I put a ticket out online. The process there has been very quick. I got an automated text that said if the contractor hadn't contacted me in a certain amount of time, I could contact them. But they contacted me first. Jeremy was great. He was very informative and knew right away what was going on. So, he was able to fix all those issues. I was very satisfied.

My ice cube maker was clogging up and it wasn't making cubes. I couldn't even slide it out anymore, so I called American Home Shield. The technician checked it out and said he’d have to order a new ice cube tray maker and that he'd be back in two weeks. It arrived at my house and then he came back and installed it. It was good. Overall, the couple of times that I've had to deal with American Home Shield for my air conditioner problems or the icemaker, it's all worked out. The price is good too.

The techs were out here the next day for my toilet and were very good. He fixed it and he was out as usual. The techs that American Home Shield are always very courteous and respectful.

Our recent claim with Home Shield was for the heater not working. Once the guy came the first time, it was okay, and then it stopped working again. And then I had to wait another week to get them back in again. That was long. We didn’t have a heater. Other than that, we had very good interaction with the techs and the heater has been working good since then.

The freezer wasn't freezing ice. It melted a bag of ice sitting in there so we used the insurance policy. The repairman came out and he took apart the inside of the freezer and checked out whatever components. He said it wasn't replaceable. AHS offered to put out a certain amount of money for a new refrigerator. So we bought another refrigerator. Everything seemed to go smoothly. AHS was very helpful and respectful. They took care of everything in a speedy manner as well so I was very pleased with the repair service and the AHS customer service.

There was an issue with the spin cycle on my washer. American Home Shield sent in a guy to see what the problem was and he saw that it would take so much manpower to fix. So, he put in the request that I should just replace it. Then they came back with an email saying that they would help pay up to $627 for a new washer. So, I went to P.C. Richards and purchased the new one for a little over 1,000, and I'm just waiting for the reimbursement portion from the insurance company. Overall, I'm okay with American Home Shield. When I call them, they come out and they send people out to inspect or do the work. But sometimes, they don't really have control over the technicians that they send. The first technician did the work but he wasn't a nice guy. But the second one was really nice.

We have been dealing with a microwave issue since June and that is still not resolved. The contractor that came for that was terrible and damaged our microwave even more. The guy that came out the other week for a second opinion said that the microwave door was damaged. But there's nothing that American Home Shield can do for that because it's not like the microwave isn't still functional. I'm a little frustrated with the microwave issue. But James from Brick Street Plumbing who came out for a toilet clog was fantastic. He was the best I've ever had. He was quick, efficient, clean, and professional.

My husband submitted a claim on the phone and Home Shield answered right away. David's Appliance came out and the techs were great gentlemen. We didn't have to wait and everything was perfect. I tell everybody about Home Shield.

We were having some occasional smells coming from our backyard where a septic system was. Then the bathroom closest to that septic system, which is a master bedroom toilet, would just back up every third time. We would have to plunge to get it to move solids through. What the tech determined was that it was the mechanisms in the toilet that wasn't allowing enough flow to water. He didn’t pull the septic lids. I've been checking there. He didn't think that was necessary. He was very nice, very polite and explained things well. I got nothing but good to say about him. That was not my experience with some of the vendors that AHS has. In fact, I've got one vendor on my list that I do not want to use. Other than that, it's very easy to submit a claim to AHS. I normally do it online. It’s easier. I've had American Home Shield for a long time in several homes and I wouldn't do without it. They're really friendly and I've had a good experience.

The man said there wasn't anything wrong with the garbage disposal. It's just making a terrible grinding noise. I called several times to find out about this garbage disposal after the first time. Then I found out that I was supposed to call Discount Contractors. It was really hard for me to understand the lady that attempted to help me on customer service. Another gentleman came out and he explained to us that it's not gonna be replaced until it totally goes out. They cleaned up everything fine. I recommend American Home Shield.

I use American Home Shield every once in a while and I get good service so I don't have any complaints. I do most of the claims over the phone because I like to pay them with my credit card. Also, it’s not a recorder and I can talk to somebody live. I can explain it better to them than a recorder. Amazing Plumbing came out and they were very professional. It was a nice atmosphere. My water kept running and it wouldn't stop, and the repair guys stopped it. They cleaned up and explained stuff to me. They showed me what was going on and how come the water was running, so that was good.

We had a problem with the HVAC recently. The techs ordered the part for it and put it in. It was great. It's always been very easy with American Home Shield. They're terrific and they get on board as soon as they can to help.

I couldn't get my door to go up, even from the switch on the inside of the house or my car remote. I called American Home Shield and they sent somebody out here. Submitting the claim was very simple and everything went very well. The technician took care of the issue and it was quick. It was very good.

American Home Shield is worth the money. I recently submitted a claim on the phone with them and the process didn't take much time. Their customer service reps did a great job, too. It was for the ice machine on my refrigerator. When you pressed the lever for the ice or water to come out, a lot of times, it wouldn't stop. It just kept going and the tech replaced that. When he came in the first time, he said what he thought it was and ordered the part. Then, he came back and put it in. So, he gave me good service and he was knowledgeable.

They sent a service tech to check my furnace and my water heater. The contractor knew what they were doing. They said everything was operational. I had one issue with the water heater and American Home Shield said that as long as it was heating, there was nothing they could do. It was not leaking and they said it was doing what it was supposed to be doing. But the water travels so far at my house to the other bathroom, it takes a while for the hot water to get there. Overall, the process was acceptable. You got to pay for the service call but it's fair.

I'm Having a Difficult time having my water heater replaced and a drain unplugged. I did a request on Nov. 2nd of 2020 and I call to see when it will be replaced. They say it will be complete on 20th of Nov. 2020 so I just called again on Nov 14th just to Verify if I heard the date right. Now they say it will take till nov. 27th 2020. That's RIDICULOUS! I have kids in my home and with this Covid going strong in Calif. I was worried for them taking Cold baths. I have the kids stay with their Grandparents for now. I JUST Don't understand why they taking so so long. ONE VERY UNHAPPY CUSTOMER!

My wife does our claims with American Home Shield over the phone and the process is fine. We’ve been so pleased with the service and everything we’ve gotten from them. We had a claim for our refrigerator and AHS kept sending people out to make sure we were satisfied and everything was working well. The contractors kept trying to find the problem and when they found it, AHS wound up having to replace the refrigerator. They gave me my choice to pick it out. We also had a claim where AHS sent out Air Plus Services. They checked the heating and everything out. They were very professional and they made sure that everything was working great. My wife was very pleased with what they had done. I've told people to go ahead and sign up with AHS too.

The online ticket system and calling is very good, but when the technician came, he just showed up. I think he had the wrong number on file. Other than that, he was fantastic. My heat wasn't turning on and the issue was that the thermostat was not communicating with the heat. The technician knew how to solve the problem quickly and he got it handled and left. We had heat, so that was good.

AHS is complicated. They try not to pay for the item that you have broken. You pay every month but it's difficult getting things done. They should stand by for what they say. If they're gonna fix it, fix it. They shouldn't give people such a hard time to pay for the repairs.

I had a leak in the master bath that was causing water to seep underneath the luxury vinyl tile. I did a service request to American Home Shield online. The process worked. I have used it many times and the latest three times, it worked really well. Each time I've used the system, I've gotten a response. The first time I used American Home Shield, I was very disappointed, and I almost did not renew my contract.

I went online and punched in some issues that I had, and submitted it. I had two different claims. One was a plumbing for the sink closet, and the other one was an electrician in the garage. They were a week apart. After the electrician came out, everything has been working great. Then A-1 Plumbing came out for my plumbing claim. The issue was a sink that had low pressure on it. They replaced the sink and it was all done in one day. A-1 Plumbing also replaced both of my water heaters. I recommend American Home Shield all the time anyways. $700 is a lot but they can break that monthly. But to me, it’s been worth it.

The garage door sensors weren't working and the garage door wouldn’t close. I filed a claim with American Home Shield for a contractor to come out. O’Donnel Doors was excellent but the customer service representative that answered the phone needs to be trained. The lady gave me the wrong information about what the maintenance person was going to do. When the tech arrived, he was very apologetic and polite that that was not a service that they provided. But he fixed the garage extremely fast. He had his mask on and worked very quickly.

There were three electrical issues that were going on in the house. I opened up a ticket online and it was very easy. I received a text quickly that said that someone will be contacting me from the electrical company and it said who the company was going to be as well. My husband said the gentleman who came out was very nice and thorough. We had a ceiling fan that was making a lot of noise and the gentleman had everything that he needed to fix it, so my husband thought that he was good. We also had a few issues with plugging in and then there was one other thing that he worked on too.

American Home Shield is useless. There should be very clear-cut things if we're going to do more than multiple repairs. I called them to come out here to do a tune-up. When I called and asked, I was told that it's $75 because it's just that one person that's coming out here to do that but I got charged $225. They should've disclosed that I was going to be charged $75 for each unit, not $75 per service line. I've not been happy with American Home Shield since the start of all of this. Prior to this, I had no problems with them and I had them for years. But with the purchase of my home, this has been a disaster, from the way that it was done at closing to how long it took for the contract to be up and going. I had to pay out of my pocket for two toilets to be installed and flanges to be replaced because they did not have anything together on their side.