American Home Shield Reviews

The techs who came out for my heating claim were professional, courteous, and timely. It was easy to submit the claim online and everything went well.

The wall socket overheated and it started burning. I submitted a service request with AHS and the tech they sent out was okay. He replaced the part that caught on fire but he did not replace the socket that went over it that was burned. And I didn't like that. I had to pay a service fee for them to come out and he did not have the part needed for that. He offered me to be able to purchase that from Home Depot but he should have brought that part with them and I shouldn't have to pay an additional fee to go buy one. Other than that, the claims process of AHS was simple and I don't have any complaint about them.

I couldn’t get the heat to work. It wasn't working. The tech came out and got it going. Everything was fine since.

I'm happy with American Home Shield. The service is fantastic and I recommend it. However, the online process doesn't allow you to add other issues. If I have a microwave issue and a refrigerator issue at the same time, online accepts the microwave but it wouldn't accept me adding on the claim of the refrigerator unless I do it separately which means that I have to pay another $100. When you call it in, they say they can put in the claim for multiple things.

Service Contractors of Texas came out and replaced a coupling that was associated with my pilot light on my heating unit. They were very efficient. It didn't take them over 20 minutes, and they were gone. Give Home Shield a try. I've had very good luck with them.

My pressure relief valve was leaking and there was water leaking out of the hot water heaters outside the house. I went through AHS online and paid the fee. They notified A-American Plumbing and everything went smoothly. The tech was very knowledgeable and everything has been doing great since he was out. You should definitely go with AHS.

I’ve had American Home Shield several years ago. It was very effective and I liked them. I re-established with them last year and so far, so good. Recently, the whole upper set of kitchen lights were inoperative. The bulbs were burnt out but they would come back on every once in a while. That went on for several months. Finally, I called American Home Shield and they sent Andrew’s Electric out which is a good, established business here in Oakhurst. I had confidence in them to begin with. The guy, Robert, checked everything and he said that that whole system needed to be replaced because it was ineffective. They ordered the parts then came out and fixed it. They did an excellent job. I was very pleased.

My smoke detectors were no good. I submitted a claim online with AHS. They hooked me up with a professional and then it was an easy process. I liked that the guy showed up early, at 9:00, so I didn’t waste my whole day waiting on him. He also had his mask on and he put his shoes on for my floors. He was a professional. He went through the whole house and he took care of it really quickly.

I called AHS to file a claim and Total Tech Electric called us that afternoon and scheduled the time with us. We got one of those Nest doorbells and the electrician they sent out did a really good job getting it connected.

I had a frost-free faucet and the washer inside was bad. The repair should have been as simple as taking it off and replacing the washer but it turned into a more complex issue. The plumber from Shields Plumbing had to get into the internal wall because whoever installed it originally did it really badly. He had to redo water lines inside the wall of the house before he could fix the issue. But he walked us through what he was doing and even described the problem that we were gonna see inside the walls. The faucet is working correct now.

I was pleased with the service. When the gentleman performed to review both of our units, he was thorough. And he recommended instead of us changing our filters once a year, which is what the builder recommended for us, but because we live next to a quarry, he changed it to, "You need to look at them and review them, and replace them every four to six months because of the level of dust in the system." I really liked them. Also, he was nice, was on time, very professional, and he wore his mask.

We have a secondary furnace, and it stopped working. The tech who came was very good and helpful. He arrived at the time he said he would then he diagnosed the problem as the transducer exhaust. They had one in stock, so they were able to set up an appointment for the following day. The next day a different gentleman came out and was able to replace it. It's been well below 30 since then and it's been lovely. We've been happy with AHS. They've been prompt, responsive and resolved our problems. Submitting service requests is easy to do with the online. We've done them mostly through the online. Once we figured that system out, they've gone well.

When our toilets stopped up, the plumber replaced parts and the quality of the work done was very good. All in all, AHS is a very good company. I like the contractors they've used so far 'cause I've had them out before for heating and cooling and I was very satisfied with that as well.

A young electrician came out for a claim we made and he was fine. He was very nice and he took care of the problem right away. The only problem we had was the initial call with their company. They called on this phone and on my phone it says it was a scam so I rejected it. They left a message and told us to call back. That was fine and we called back. But the message on their phone said that unless we had an eight-digit number, they would not return our call. We looked all over our paperwork from Home Shield and we could not find any kind of a number. We tried twice and left a message. This was over the weekend. They finally called and they were polite.

The air conditioner was leaking Freon. On Bencraft Mechanical's first visit, the tech couldn’t identify the location where the Freon was leaking so he recharged it and put in some dye to detect it the next time. On the second visit, the tech thought it was near the condenser coil and they ordered a kit, but it turned out that that kit was not gonna solve the problem and they had to order a different kit. It's fixed and everything is working. Having American Home Shield is good. It's a good value.

American Home Shield sent a tech who was really good. He came and did what he needed to do for the maintenance of the furnaces, and everything’s working. Doing the claim was fairly easy. I just learned how to use the online, so that made it even more convenient. I'm completely satisfied with AHS. I haven’t had any real issues other than some companies who were not punctual, missed the schedule or late some time. But outside of that, AHS responds pretty quickly. So, I'm happy with their services.

Stuff’s gonna break down and you do need some type of insurance other than your regular homeowner’s. If you can afford AHS, I would recommend it. We've had a couple experiences with them. A guy came out when something broke on a washing machine and he fixed it. The furnace is working but it needs some improvements. The guy gave me a quote and I would have to take out a home improvement loan to get it done. It's going to take a $6,000 home improvement to fix what was initially installed.

My dishwasher was leaking and I called American Home Shield. I've used them several times and it's been easy. The contractor was very courteous, nice, friendly and professional. They could not repair the dishwasher though so, I’m now waiting for AHS to get with them to find out about replacing it.

Redeemed worked on our dishwasher and fridge. They were really great to work with. They were able to get me quick appointments. They weren't rude. They were very kind and understanding and they understood what we needed help with and they were very quick in our house. They wore their shoe covers, and they did a good job.

We signed up for an AHS Warranty in closing on 11/10. We placed a rekey request in on 11/18. It is now Nov 27 and they haven’t assigned anyone. They tried once after 5 days giving us the name of a locksmith but he told us he had nothing to do with them and didn’t know why they contacted him. We also ran into an issue with the heat and opened a ticket. Again they had no one in the area and so we just handled it locally with a plumber. I called in this afternoon to cancel the rekey request and the contact as we are well within the 39 day window. I am so frustrated after being on hold and cut off and then dealing with more people who gave no authority to handle refunds.

The claims process works well. We did a service request for a larger house that has a circulation system with a circulation pump that's outside of the water heater itself. While we thought the water heater was leaking, as it turns out, it was the circulation line. The line had eroded over time 'cause it wasn't well-soldered. The only disappointing factor is the kid showed up without a mask and we're in a pandemic.

The old water heater rusted and shorted out and I'm getting a new one installed. But All Hours Emergency wouldn't give me a breakdown until they get their money. They want $395 and I told them I'll give them the money when I get my Social Security check but I'm not too happy about it. But their tech who came out for the garbage disposal was great. He got the job done quick and he was friendly and talkative.

We had a recent claim to American Home Shield for a refrigerator repair. The techs were able to come out the next day, and the fridge is working as it should now. So, the end result has been good thus far. We had American Home Shield initially on a home we purchased in ‘17 for two years. We tried another company and went back to American Home Shield last fall and the experience has been very good.

The water was not draining on the washer. I showed the techs where the washer was. They told me that the pump was bad, and they were having to call and order a part. They fixed it. My wife had to wash five loads and she said she has never been so happy to wash clothes in her life. I would recommend AHS to everybody. We need to renew it from here on out because we're getting older and I can't be doing any repairs.

I did a claim for a leaky faucet, and it was fixed very quickly and efficiently. The repairman came early and he was very friendly. He had to run to get what he needed and came back a few times throughout the day. It was great service.

The tech was on time, very efficient and everything was resolved. Also, he was a very nice man and he did everything he was supposed to do. We were very pleased with Home Shield.

We had a furnace issue. I submitted the claim online and I liked doing it that way. Then I have records of it. American Plumbing and Heating came out and the guy was here for about five minutes. He looked at the unit and said it needed a part. He ordered it. About a week later, they came back and fixed it. It only took him 15 to 20 minutes to put the part in and have it working. So far, I'm really satisfied with the service that I’ve been getting with American Home Shield.

I've had a few claims in the last couple of months. The last one was for a water leak and the contractor was good. They came in and figured out that they needed to get somebody else involved so that they could determine where that water leak was at. They submitted a request to American Home Shield and it got approved. The third party came out, did the inspection, and determined where the leak was at. They communicated that back to the plumber, who then came back a week later to fix the problem. It's been almost five days, and so far, there are no issues.

This time was the quickest in everything that I've ever had before. It was right on time. I called one day, and the next day, the contractor informed me that they are coming. They fixed one of the claims. They repaired the first opener. I had to pay them for the spring and things that it didn't cover. But the other one, which is a double car garage, they didn't do. Other than that, the tech was great. He introduced himself, came in, showed us what he was doing and got us set. He was very professional. I would love for him to come back. I’ve been pleased with Home Shield. I'm glad I invested in it. It’s very good for us.

There was no heat coming out from the furnace so I called AHS and told them. The tech from Air One Mechanical came out and went up in the attic and fixed it. He wasn't here that long and he was very polite and pleasant. This is my first claim with AHS and it was good. It was pretty easy and I'm glad I had it. I'd recommend others to get it.

Royal Flush AC & Heating came for a tune-up on my heater. The guy was super nice, knowledgeable, and he was in and out.

With American Home Shield, I don’t have to vet professionals. When the door on my microwave wasn’t registering that it was closed even though it was, the tech replaced the faulty sensors on the spot. It went smoothly.

I had a problem, I called Home Shield, then they dispatched somebody immediately. The company they do business with wasn't available until Monday, which I understand because of the season. They came out Monday on time, and they did a great job. They could have taken advantage of me because I didn't know exactly a lot about HVAC systems, but they didn't. They came down and said it was a dirty sensor, fixed it for free and left. They were honest. We had a different experience a couple of years ago. It wasn't as straightforward and easy. But in the end, we got it resolved. Home Shield met my expectation.

My refrigerator was leaking. I told my wife to call Home Shield and set it up. Then I got a couple of notices. The company called me and let me know when they're coming. The guys came and fixed the problem. They did what they had to do.

There were some leaks in the toilet. A service request was made and that went very well. Someone came out in two or three days. His name was Josh and he did a great job. He was very thorough. It was a very good experience.

We had an outlet that wouldn't come on at all on the whole one side of the house. It's seamless to submit claims online. I can follow the updates. The tech came out. He was very thorough. Had his mask on as a precaution, which was great. He took care of it quickly. I asked questions while he was pulling out his gadgets, checking for different things, and he was very patient with my questions. It went very well. Overall, it was a 5-star experience. Home Shield is pretty darn awesome. I wish I had done it 15 years ago when we first bought our house.

My insurance is under HSA Home Warranty, and I just found out that HSA and Home Shield are all one. I've had the worst experience ever in these last two times that I needed to use my insurance. I called on a Sunday morning because my heat went out throughout the night. I tried to figure out what was going on, but I couldn't. I spoke to a lady and asked her if there was any way that they could put in for emergency repair because it's winter and it's cold. She told me that it was not that cold where I live at. It was 43 degrees and so she would not put it in for emergency. I then asked if I could speak to a supervisor. She didn't want me to speak to a supervisor. But finally, she got me one.

Benak’s came out for a check-up. I like them. The tech was very professional and friendly. Got in, got out. Did what he needed to do. Very efficient and fast. Home Shield is awesome. It's a good thing to have.

The fan was broken. We paid the $75 service charge for the fan and the tech came and said it was a broken motor. In Home Shield's policy, it says that they will replace it with something similar. When it came down to it, they would not replace it so the tech called me and he said, “We're just going to cash it out.” I said, “Okay, then they should send me a check for whatever.” It was much less than the fan costs, but whatever. But the electrician was fine. He was nice. He said he’s $75 an hour. I said, “Sure. I just could have paid you for your time and it would have been awash.”

Carolina Air and Heating was good. I had a good experience with them. But I'm not satisfied with with American Home Shield. I feel like I'm just falling into a money pit with American Home Shield. It's not worth it anymore. The AC unit was never fixed. Every time we call, it's the same old stuff. I can't keep on working out money for this warranty if they're not gonna stick to their word. So I'm not happy with them and I'm canceling and going somewhere else.

I had a leaking pipe. I did a claim to American Home Shield over the phone. As far as the process, you tell them your problem. They assign you somebody. It's pretty straightforward. Young's Water & Sewer came for the leaking pipe. They did their work. The tech was very clean. He took precaution. He cleaned up after himself. He was a real professional. For the most part, American Home Shield is worth getting.

Within about 72 hours of me moving in, the air conditioner went out. I called American Home Shield and Myers Comfort came out. They had to replace the capacitor and one other thing. I also had a claim about my hot water heater that went out. Myers Comfort also came out on that, on the day before Thanksgiving, assessed it, and realized that it could not be repaired. It needed to be completely replaced and, along with that, also brought up to code. Unfortunately, they couldn't replace them until Monday, which meant that I didn't have any hot water from Wednesday to Monday. They replaced the hot water tank on Monday, brought it up to code, and everything was good to go.

The guy who Home Shield sent me was great. He was very professional, got to what it was, told me what the issue was with it. He took care of it in a short period of time. And I liked him. He was honest. He told me that it looks as if I may need one soon. There was a lot of sediment in the bottom of it. He cleared that out. And he just said just based on the age of it, it looked like there could be a possibility of me needing one in the future. But for the meantime, it’s still working in creating hot water for me. He rectified the issue. It was making this banging noise. I've heard it once or twice, but nothing like how it was.

AHS called to arrange things and then I received text messages with each service follow-up. I also got text messages as a reminder when Sun Services was coming out and when they were en route. When they were done, I got a final text message to let me know that they had considered the job complete. Sun repaired some ductwork in my crawlspace because I was not getting good airflow to my master bathroom. With it being winter and me not getting much heat in my bathroom, it was freezing in there.

I filed a claim with AHS because the microwave stopped working. It wouldn't heat the food like I needed. The technician that AHS dispatched was very good and professional. He got it up and running in little to no time. He took his time and he explained. I was happy with the contractor that came out.

Everything has always worked out well with AHS. My wife usually reaches out to them over the phone and we've had no problem. We had an electrical issue recently and the tech who came out did a beautiful job. The GFCI had popped and he found it within a minute of being here. He fixed it and he didn’t have to come in since all panels are out in the garage, but he was very professional.

R&D Training and Technical Services came around efficiently when my dishwasher was not filling. It was the motor that needed to be replaced. The appliance company could not access the motor so they had to wait for American Home Shield to get it to get it put in. It took a while which was a pain in the neck but I could not speak more highly of the people at R&D. The service person was terrific. His name was Sean. As far as covid precautions, he was completely on target. He repaired the dishwasher and it's fine now.

I was having issues with my dryer. I was assigned Frontier Appliance for the service. From the time I called until the time the dryer was fixed, it took only two days. Frontier Appliance has been here several other times so we've kind of gotten to know each other, and I like that. The tech always does a good job when he's here. And if something happens that he didn't get when he thought he got it fixed, all I do is call him and he comes back. No problem.

Safe Cali Plumbing was really good. They're very knowledgeable about what they're doing. The tech was very efficient. He had to come back another day to put some part in and he knew what was needed. I'm very happy with Safe Cali. But, there is confusion with the payment. I got a bill saying we were supposed to pay $100. AHS follows through. I recommend them to people I speak with. We were looking for an account in Arizona and my friend suggested a different company. I said I'm gonna stay with AHS.

My kid put the aquarium rocks down the garbage disposal so it clogged up. I liked how when I got ready to do the claim, AHS had a video to show me how to fix it. But I couldn't find my Allen wrench set and I needed it to be fixed quite badly. I called and made the claim. I was very satisfied because it didn’t take them long and Red Dragon, the contractor, came out the next day. The plumber used a teaser, just like in the video that they had, and the service took him two minutes.

Our dryer was tumbling, but not putting out any heat. I put the request in online on a Wednesday and submitting it was easy. For the initial visit, the technician came out to look at the dryer on the 23rd and that was the week of Thanksgiving. I knew we wouldn't get much of anything done during that week because of the holiday. The technician was here for close to two hours trying to diagnose the issue and make sure he wasn't picking the wrong thing that was wrong with it. Once he figured out and narrowed down what the problem was, he ordered the parts.

CNJ Services came out because I had a leaky toilet, and it was covered underneath my American Home Shield. When the first guy came out, he shut the toilet off and changed the gasket in there. But he left the floor wet. They don't have preps to where they put down stuff. So I had rags on the floor, and he used those to wipe everything up, and I cleaned those up myself. They should have their own disposable mat when they come into people's houses. Then within less than 24 hours, the toilet was still leaking. So the second guy came out. He put caulking around my toilet. Then he put the little covers back on because the first guy took those covers off. Both of them wore shoe covers, which is good. They took them off when they were going back and forth to the car.

Our furnace wasn’t heating properly and kept shutting off at night. The contractor did a good job. They let us know that our humidifier was the problem, which was something we never would have thought of. They fixed the gas intake and the furnace. So, it was a good experience. That was the only claim we’ve put in with American Home Shield and it worked out well. They had the person come out very promptly.

American Home Shield is worth it. When our freezer wasn’t working properly, it was easy to put a claim online. A tech came in and fixed the freezer. The icemaker is fine. But I’m gonna call them back 'cause it still leaks from where you dispense the water from. The tech said that the service was supposed to fix it but it might be a different issue.

AHS is my backup and I love them. Submitting claims with them has been very easy and recently, I had a tech from Inter City Plumbing come out. He came for my toilet and the hallway bathtub, and he was great. He was very friendly, knew what he was talking about, and was very cordial. I worry about people coming into my house and I had a mask on when he was here. But my experience was nice.

Home Shield is not the cheapest but I like what it covers, usually, how they work with clients and can accommodate certain things. It's easy to work online, getting a home warranty scheduled. Plus, we have an affiliation with them, so we have a partnership. Kevin, our rep, is good to work with. He’s a personable guy, answers all of our questions, and helps with the clients.

I thought AHS will save me some money so I got them. I pay them every month and I'm able to have a peace of mind. However, it's not been a good experience. They put a water heater in one of my house and my replacement cost was $300. I was okay with the $300 replacement cost 'cause they had to modify. But I had the same issue in another house and the price went up to $1,300. Also, they say that they cover dishwashers. When their people came over there, they didn't. I had to buy a new one. They have seven rental properties of mine. Why is it that I'm paying all this money every month when they don't cover anything? I was upset about that and I ended up doing most of the work myself. My brother and I were talking about canceling them this month.

Everything went well. They solved my problem with the icemaker in the fridge that wouldn't stop producing ice. The response was swift and they were accurate with scheduling me with my contractor. He was very professional and it didn't take him long to solve the issue.

Our water heater burst so I put a claim through American Home Shield's website. But then we called because it was the weekend and the person that was originally assigned wasn't willing to come on the weekend. AHS sent Safe Cali Plumbing and the plumber did his assessment. Then, he came back a day or two afterwards with the fix.

The electrician was really nice and very professional. He did his job and got out of there. It's performing pretty well since the repair. But my claim prior to this was horrible. It took almost a month for me to get my furnace fixed. I live in Wisconsin and it's cold here. So, I had to do a whole month without heating because they had to order the part. I was dissatisfied. American Home Shield is a great deal. It's easy to put in orders and get in contact with them. But I'm not really happy with how they go about the service part of it. They use third-party people that don't work on the weekends and close early at 5:00.

Our heater wasn't working and when I went on the app online, I saw that there was a service to check the heaters. Since we have two units, I asked the AHS rep to set up a service to have one of the heaters fixed and to have the other unit checked for the yearly service that they are providing. She took my co-pay and said both units will be serviced. When the tech from Westside came, he told me that I only had one ticket - to fix the unit. He said I need to call AHS and make sure that there's something about a purchase order number.

The claim for the washing machine was irritating but everything else was fine. I had a plumbing issue where the faucet wasn’t shutting off for the tub. The guy AHS sent was good and professional. He told me exactly what he was gonna do and he was quick. He does a great job.

We found Justin to be a wonderful worker. He got in here and analyzed what was wrong. We had to order the part and as soon as it came in, the next day, he was here and put the part in. Everything's working great on the oven. AHS is a great deal.

Continuing our warranty is easier than having to find someone to come fix all our stuff and we've always enjoyed having Wright Appliance come. They're very professional and they get it done. One time, our refrigerator needed a new compressor and they had to order it. They were perfect. They gave us all the information we needed as well.

We had a leak from one of our water pipes to our hot water for our shower. The claims process was pretty efficient online. It was a good process. The techs were very professional. They were taking all the COVID precautions, wearing masks, and being respectful of keeping their distance. So it was a very easy and efficient process, especially in difficult times. They took all the necessary measures.

I was having some guests coming over and wanted to get the drain fixed. This was my first claim through American Home Shield and I had a good experience. I submitted a claim request easily through an app. There is a dropdown and you can just follow the tree and indicate what you need done. Then, they automatically assign it. I got an email saying that it had been submitted. I was assigned to Doug’s Rooter and they would be in contact with me. There wasn't even a lag with the person involved. So, it's great. Within 24 hours, the rooter service reached out to me and scheduled, and they were out the next day. The technician was good and I didn't see a bill.

This is the second time that the technician has been here and I like him. He’s been very helpful. He tells us what's wrong and he even told us, “Don't block this one here.” I was blocking one area where the drain was and I didn't know. AHS is a great company. I've had them down in Arizona for probably 6 years and I've had this one in Washington for 2 years. I tell all my friends about them - how efficient they are, how they get right on the claim, how they are helpful, and how nice everyone that comes out here is.

I went online to do a claim on my refrigerator. It was very easy. American Home Shield sent Indoor Quality Services. They diagnosed it quickly, had to order a part, and when the part arrived, they called us to schedule a follow up. The refrigerator is now back to how it was before. It’s perfect. This claim was a bit better than my other claim. We got quicker response time. We liked the contractor that they sent out. AHS is a nice one-stop place to call to get any kind of repairs needed.

I spilled macaroni noodles down my sink and the techs came out and they were able to snake the drain and get all my noodles out. American Home Shield's claim submission process is simple. A toddler could do it. I haven’t had too many encounters but from what I’ve had so far, everything has been smooth. American Home Shield service was recommended to me, and I like it so I’d recommend it too.

We went online to start a claim with AHS and told them that the dishwasher wasn't working. The process was easy and the tech they sent out was a really nice guy. He looked the dishwasher over, said he knew what was wrong with it, and ordered the parts. He said they'd be back in a week, then they sent another tech out in a week. He put the parts in and he was also a very nice tech. He knew what he was doing, showed us how things worked, and away he went. And the dishwasher has worked ever since. I had a great experience and the warranty worked like it was supposed to.

My shower faucet was leaking and I called the contractor that day. They were there the next day because it was a holiday. Since the repair, I can use my shower and there's no more leak. So, that saved me money and anxiety. I had American Home Shield before but I started up again this year because my house is already old. Sometimes, it needs repairs and somebody recommended me American Home Shield. Since then, they've been helping me with any kind of trouble at home. So, I'm very satisfied with them.

It's been about three weeks that I haven't been able to wash. I'm 87 years old and I don't have a car. I had to get something clean. The guy was out here today and he said that he checked everything and ran the water. He had to go under the house and something about the pipes have rotted. He was real neat, nice and professional. He said he was gonna talk to American Home Shield. He put the washing machine back where he had it. He told me as soon as they get everything set up, then he'd be back out here and fix it.

I contacted American Home Shield and then Sundance Service gave me a call. The rep kind of threw me off at first. He wasn't the most professional. But the person who came out, Jeremy, was above and beyond professional and was really nice and quick. I was kind of afraid of having a male, who I've never met before, come into the house to do work but he was really courteous. It was a great experience and I'd recommend AHS. It’s worth it and I’m very happy that we did it.

I do claims on my mobile phone browser and it's really easy to use. But I wish there was an app for American Home Shield as that would be even simpler for me. I did a claim for plumbing and Steinhorst was assigned to me. I was expecting them to reach out but they never did so I took the initiative and called. After I got something scheduled, a plumber came during the time that they said they would. He was professional and was respectful of my home. He had the shoe things to cover up when he walked inside and he wore a mask. When he took off the top of the toilet, he did so gently. He fixed my problem. The issue had to do with the flusher. In the end, it worked out well. I would recommend American Home Shield since it’s convenient. It's nice to have them.

The AC wasn't cooling. I called Home Shield and the guy came out. He looked at everything. He checked the blind work that I had tried to do on it to fix it, because he needed that fixed. He showed me what was wrong outside, and then he fixed that. He then recharged it and we were good to go. The AC is working fine. I also switched the heat and that’s working, too. You just put in your claim, Home Shield finds the people for you and they send them out, and it's all fixed.

American Home Shield sent someone out to fix an oven problem that I had. He was great. Everything went well. He repaired it the same day. He was very friendly and professional.

American Home Shield has been great. But years before, they were not. I had trouble with them with getting back to me and relaying stuff. But this year has been much better. I've only had to do one call. Then it was the same guy who came the last two years for the same thing, which was very smart on their part to send. From the time I called and through the time that guy left, the experience was great. It was probably the best service I've ever had.

The first time that Island Breeze HVAC came over, the guy said that our motor was out and he replaced that. There were different settings to it and he fixed it and then left. Then when the system went on, it felt like the whole ceiling of the master bedroom was rocking like the Marines in the field doing the bombs, and that was outside. I could actually hear it on the side of the house next to my neighbors. They looked at me and asked what that was and I told them that was the repair that they did for my AC system.

If I got other issues besides just a repair, I've got to go through this appliance purchase and I can't get in touch with American Home Shield on the phone. They were going to replace my dryer because they cannot find the board for it. It’s obsolete. They gave me 1,100 and some odd dollars but the rep didn't send me the link to do order the appliance through AHS because she said they were all on backorder till December. I was calling the appliance number but I can't get through. I sit on hold for two hours and nobody ever comes to the phone. I've tried for days.

When I first bought my house, I had Choice Home Warranty. They weren't so great. My refrigerator went out due to one of the hurricanes. And they had told me, because I purchased the house, and it already had the refrigerator in the house, that they wouldn't cover it. So, I had to pay $1,200 out of pocket for a brand new refrigerator. I immediately told them on the phone, "You guys are fired. And I'll be looking for somebody new. You all can just cancel everything we have going on right now. Because what's the purpose of a home warranty if it's not a home warranty?” Thankfully, everything worked good with American Home Shield so far.

I thought I had a leak. I called and Grade A Plumbing was sent out. The guy explained what happened and it wasn't actually a leak. I have copper pipes. When he used the hot water in that particular faucet, which was upstairs, the copper pipe expanded and it made a tapping noise, which sounded like a drip-drip noise. American Home Shield is efficient as far as sending someone out. Since I'm a new member, I'm having a little confusion about what's covered and what's not. I really need more information about that. There is simplicity in the explanation where it can be interpreted any way you want to benefit yourself. I'm dissatisfied with them.

My dryer had stopped working. I went online for a claim and that worked out okay. But I would like to see a choice either by phone or by email because what would happen if it's an older person who doesn't have access to the internet? A tech from J. Coppock International came and was very professional. He immediately identified the issue and he said he would have to order parts and come back later to repair the dryer. My claim has been completed and everything is working fine. This was my first time using American Home Shield and I was totally impressed. I'd tell friends and family to try them. I did and I like it.

ATR Heating and Cooling came to do the heating pre-check. Also, we have an open washing machine ticket. In both instances, the people called and indicated that they were on their way. They showed up within the window of time in which I'd been told that they would arrive. And especially now in the COVID environment, they arrived with their mask on. We did the same. They were very polite and went straight to work. I have no problems with the representatives that have arrived at my house. I love the process of submitting a claim to AHS. Whenever I discovered that something's not operable, I pick up my laptop or my tablet, and I'm able to submit my claim online. I immediately receive information about who the ticket’s been assigned to, and then I get a follow-up text message. So, I love the process. When considering obtaining a home warranty from a service provider, having had experiences with others, American Home Shield tops all.

We had crackling and popping in our breaker box and it was nice to know that we could just call and have American Home Shield take care of that. An electrical company came out and that was perfect. But we had an issue with a claim. The plumbers were great with our water heater but there was a follow-up visit with another company that was to replace drywall and do patching of the drywall that had to be removed in order to do the plumbing. I was not a fan of that company.

When the man came for our recent claim, his service was excellent. He explained everything. He sorted the problem very simply, and then gave me a quote for improving the system to modify a problem that existed. Fortunate it wasn't a critical situation, but there was a very long wait for them to come out. I expected 48 hours, but not a week. But the tech I've used before for the fridge freezer, they were out in 48 hours and it was fine.

My recent claim to Home Shield was for my bathroom. The toilet was running, the bathroom sink was stopped up, and the tub was stopped up. On November 4th, two gentlemen came from C Mayes to unstop the sink and tub, and to stop the toilet from running. They stopped the toilet from running. They put something down the drain in the tub and told me, "Don’t turn the water on for four hours." I left to make an errand, came back to give the baby a bath, and the water is still sitting in the tub and not going out at all. The sink was the same way. So, I called that evening. They said they would send a message to Mayes. That evening, the rep said, “I will let them know and we'll get back to you.” I never heard anything.

AHS has been excellent, professional and very knowledgeable about everything. An added perk is most of the people that come here are really friendly and courteous. The contractor for my oven that wasn't working was great. When the spring on my garage door broke, AHS sent somebody out to fix that. That went real smooth. I had a dryer that had an issue and that went smooth too. Also, there was another guy that came out to fix the wall outlet and my doorbell. Every experience I've had has been smooth except one particular contractor. They're trash.

American Home Shield is a good company in terms of making sure that the heating and AC issues get resolved. I had a winter check on the system for heating and the tech was perfect. At first, the offer was made to get some other company out sooner but I chose to wait on A-US Air. They're my preferred company. They seem as if they know what they're doing and they get it right every time.

Everything's great with AHS. Recently, I had trouble with the heat and I called them. Then, the techs came the next day and they said the lighter was out. So they changed it and they left. It was quick and done in one day only.

A year ago, we had a leak in our utility room that was serious 'cause it was spraying water out of the pipe. The techs were supposed to come but they went to service other customers so they didn't come to us until very late in the day. I called Home Shield a few times to track them down because they weren't responding. The dispatchers were trying to call and they couldn't find them. So, they gave me the cellphone number of the plumbers. They fixed the leak eventually and it stopped so the work was done well. The plumbers came again recently for a sump pump and that was fine.

American Home Shield has pretty good service people. I was having issues with the dryer, the washer, and the kitchen range. They fixed all of those. The tech said the kitchen range had a big opening where the heat came out. Since the service, the appliance has been operating pretty good. The only thing with American Home Shield is sometimes you have to get in after them because the service people forget to come out then they forget to get in contact with the person or whoever they're supposed to get in contact with to come out here and do the fix. That's the problem. If someone is coming out, they should keep calling you until they get you instead of calling you one time or two times. A lot of seniors like me can't hear that well. A lot don't even do any email.

I was sent a promotion where they come and check your AC out for $79 since I was a customer of American Home Shield. They sent Beaches Air out to do that. That was the first time I requested for service. The second time was when I had some problems with my AC unit. I was having some issues with the thermostat. I spoke with someone over the phone and they sent out Total Air Care the next day. They were prompt and they were in and out. So far, everything's been working okay.

On the American Home Shield website, it said that they had a special for a $75 maintenance check-up of the furnace. We wanted to make sure everything was good for wintertime. Rosenthal Heating and AC came out and their tech was great and very professional. We've used AHs twice this year and so far, it's been very easy. I highly recommend them.

It's fairly easy doing claims with American Home Shield. The customer service team is pretty good. We use AHS for not only our primary house, but for our two other rental properties, and they've been great every single time.

American Home Shield sent 911 Locksmith Services out. They were amazing. I love them. They came to change six locks. The tech was very clean. He was very thorough. He looked at each lock and he talked to me. I would have him back any time. If I ever need anything to do with a lock, I'm gonna call him. American Home Shield is great, but just don't call customer service because you end up going to India, and they will not help you.

I submitted a claim on Home Shield's website for a light bulb that went out. It was flickering. And then, the contractor was able to find the place without any difficulty. The repairman came in and corrected it. Home Shield was very professional and it worked very well.

I called in my claim with Home Shield. I like being able to do that. Watertight Pool and Spa then came in, quickly fixed it, didn't bother us, just said it was done, and it was. They fixed it. Our pool who usually works on it, keeps it clean or whatever, said it was done so I'm assuming it was done perfect. Couldn't be better.

I called in a claim for my dryer that wouldn't run and American Home Shield assigned Fidelity Appliance Service Team to my case. A tech came out in the next two days and he was very professional. He kept his mask on. Overall, he was a pretty good technician. I thought the claims process would be a lot harder but it was very easy. The people were very fast and efficient. My dryer is working perfectly and I'm so happy. AHS and Fidelity were both great. I had a great experience.

The fan wasn't working outside and Harper’s Heating and Cooling was the new company that American Home Shield sent. They had been sending Myers because we got kind of used to them. But I found Harper to be very professional and very timely. The tech worked us in and told us that they were going to be heading up this direction going farther north, but that they would stop on their way. I thought that was wonderful. That was the first time for them to come and assess the issue, and then the second time, once he got the part, we had a doctor's appointment. He called us, as promised and said that they would let us know when they were headed this way. I told him, “Unfortunately, we had left.” He said, “Not a problem. I can control what I'm doing from outside.” When we got back home from the doctor, he had hooked up the fan and the AC was working and blowing better than ever.

J & A was wonderful. They fixed both of my problems immediately. I also called to get service for my stove. I told the people who came exactly what the problem was. They sent somebody out who had no parts. They announced the problem, which I already knew and then they said, “We have to leave ‘cause we don't have the part.” That was yesterday and Thanksgiving is Thursday. I said, “Wait a minute. Why didn't you come with the part?” He said, “Well, we have to diagnose it first.” Then, with great difficulty, I've been trying to get ahold of American Home Shield since that representative left. I need my stove for Thanksgiving like everybody else. It took me until this morning to get ahold of them. The rep said, “Well, they have to send in the diagnosis first. We have to approve it. And then we can do something about it.”

American Home Shield has been the best. I would recommend that everybody use it. It is so simple, so easy and the contractors they have were very professional and efficient. I had a leak in the disposal and they replaced it. I did the claim on the app. It was very easy. The tech called to let me know that he was coming out. He was here when he said he was going to be. He called to make sure it was working okay. It works perfectly.

The water flooded in my bathrooms because the lines were stopped up. The first time, American Home Shield sent a guy out and he spent a little bit of time. He cleaned it out and a few days later, it started up again. A week later, it flooded to four inches inside my shower and it started overflowing into the bathroom. We stopped it in time before it hit our wood floors. I told the lady and they were going to send back the same guy that didn't do that great job. I said, "No. You normally send Parlier Plumbing." They're local and that guy that came last time is from like an hour away. She said, "Okay, I'll send Parlier Plumbing out." Parlier Plumbing came and they brought a machine to clean it out this time. That must have gone through the system and flushed it out. We haven't had any trouble since. Parlier Plumbing was very professional. They've done real well every time they've come here for whatever reason that has to do with anything plumbing.

When the hood above my mom's range wasn't working, she tried to do it over the phone at first, but they were giving her a hard time. Only one company comes to where we live, so she said it had to be that company. The guy said they were not gonna guarantee that. He was like, "I don't know. We'll have to find out who's available in your area." He said it could be up to two weeks and my mom said it has never been like that. She asked if she could call the company directly and tell them that she was putting an order in through American Home Shield. He said, "You can't do that," and I get that, but he wasn't offering a solution. I told my mom to ask to talk to a supervisor then she can tell the supervisor that it's the only company that comes.

I had an ongoing issue with my refrigerator and American Home Shield sent the same company out about five separate times but I wasn't satisfied with the service from that particular company. Then I had running water in my toilet. It would just run it periodically throughout the day and night. For this instance with the plumber, he did a real good job. He's the best person that they've ever sent out. They answered all the questions that I had. He wasn't trying to sell me a bag of goods. He just offered that there were other things that they could do if I'd need them. They were definitely top-notch.

I had a tune-up done on my furnace. I called the first repairman eight times. They never responded. And then, I looked them up on the reviews on the internet, and the first eight reviews were 1 star. So, I called Home Shield. I said, "No, no, no, I can't do this. You gotta give me another company." They hooked me up with the Airtech, and they were really good. The repairman came out to do my furnace tune-up and he noticed that the blower motor was leaking. And then, there were three other parts that needed replacement. So, he put the claim in. It was handled well. Home Shield did an outstanding job. What I like about them is they let me know when my tune-ups are coming up. For my last one, they let it lapse, and I never got a tune-up. So, I like that they send me emails and give me a call saying, "Just to let you know, this is the time of year you probably wanna schedule your tune-up." I was very satisfied.

American Home Shield sent Sears for my microwave. They handled it very well because they resolved the issue. I'm satisfied. I'm happy with the outcome. As far as submitting the claim, one call and then AHS dispatched the repair person. The repair person came in, looked at the appliances and then ordered the parts and the parts came in. The repairman came back and fixed the problem. American Home Shield's system in place is at par.

When the fan on my AC wasn't turning at all, I called American Home Shield and the tech who came was perfect. He did a good job.

I overloaded the dryer, and it wouldn't spin. I just put in the work order to American Home Shield and the tech came out and he said it was the dryer belt. He fixed it pretty much in like 20 minutes. He knew what the problem was right away and fixed it right away. So, that was awesome. Doing claims with American Home Shield is easy. I usually use the online option because it's a little faster. Sometimes, you have to wait a little bit on the phone. It's pretty easy online, just fill out the form and then someone will usually call you the next day quickly. Usually, problems seem to happen at night.

I couldn’t open my garage door and I couldn’t close it with the remote. I had to do it manually. I called American Home Shield and they assigned Action Overhead Door. A guy set up an appointment but I forgot what date it was. They called to confirm but that they were on their way but I wasn’t here. That was the first time. That aside, the tech was very professional and he cleaned up whatever he used. He took down the materials that were worn out and he replaced something. He also gave me a new remote control for the new thing that he put in. I'd tell family and friends it's best to join American Home Shield. That's how I got involved with the home warranty. Several of my friends told me about it.

There was an electrical issue with our garage door opener. We sent in a service request with AHS and the process was easy and quick. Then, the tech they sent out was punctual and he explained everything. Things went smoothly and the garage door opener has been operating fine since then.

The service was perfect. Within 20 minutes, I had a link telling me who AHS referred the claim to. We picked up the phone and called because we didn't want to wait 24 hours. They told us they couldn't get us in till the next day so they scheduled us early the next day. About two hours later, the guy called and said, "Hey, I just got an opening in my schedule. Can you have me today?" He came and got it done. It was fantastic. He couldn't find anything wrong but he said it looked like maybe the thermostat failed. We've been in this house three years and it just all of a sudden didn't work, and it was cold. He replaced the thermostat and we haven't had any trouble with the heater at all.

I like that I can call AHS and get my claim taken care of or I can submit it online. I did it online this time and they had someone within 24 hours coming out for our leaking toilet. The tech thought the base was cracked. So they addressed it in a timely manner. One time, we had a hard process. It was a hot summer and we had to order a piece for our air conditioner. But it wasn't AHS's fault it took a while to get the piece in. I'm also surprised at how big the service call is. It's $75 a service call and I pay $60 a month. But with the service call, that's all you pay and everything else is covered.

The dryer wasn't heating on high. It would take several times on medium to get clothes dry. I called AHS and they wanted to know the brand name of it. When I told them it was a Maytag dryer, they said, "No problem. We'll contact the people that would service a Maytag in your area." The service technician contacted me and told me he was from Lowe's and that he had an order for a dryer. He told me when he was going to come. He let me know when he was en route. The dyer's working now. You put your clothes in one cycle and everything's good. It comes out nice, warm, dry and clean.

Our toilet was cracked and was leaking. The guy they sent was responsive and more than competent.

I had a claim on my heating unit. I filed it online and I just did click, click. Bennett Heat Air and Electric turned it on out and came on out here like they were supposed to be. They let me know what was going on and ordered the parts. They were really nice and easy to deal with. They did a wonderful job. I was just really disappointed with the last one with the plumbing because whoever AHS sent out for that, the problem was not solved. Overall, AHS is good.

American Home Shield offered a discounted annual cleaning tune-up of the furnace before the heating season. The tech I had was great. American Home Shield has been great and I'm glad I have the protection. I've had a number of claims with them. When everything goes through the online system, it’s straightforward and efficient. That goes smoothly. But we've had some issues with things that needed a more unique resolution and it was impossible to get anybody on the phone. If we did finally get someone on the phone, they were not really able to fix anything.

My dryer was broken. My fiancé pulled it apart and he noticed that one of the wheel things that the drum sits in disintegrated. I put a claim in through American Home Shield's website. It took me just a few seconds and a couple of clicks and I was done. It was late at night and I was shocked that I got a schedule for the next day for a Sears representative to come out and fix it. The tech came in and he had all the parts he needed. He fixed what he needed to and he was out. AHS is a great benefit to have. You pay a deductible once, they come out and fix your stuff, and you don't have to worry about it. I would highly recommend it.

I've had American Home Shield for several years and for the most part, they're decent. Sometimes you don't feel like you get your top priority service for what you pay on a monthly basis. But it's a good product to have in your home and it's well worth it. Submitting a claim is an easy process. You just log on and it's pretty quick and simple. Everything has been okay with my AC claim.

If American Home Shield is your home warranty company, you're in good hands. One time, the pilot light on my water heater had gone out. Having tried a few times, I couldn't get it relit myself, so I submitted a service request online and it was straightforward and easy. I called the company to have them come out in case it was a mechanical issue that needed to be fixed and not just a standard relighting. The repair guy who came was professional and very clean. He fixed the issue quickly and then advised me on what to do carrying forward to prevent it from occurring again.

The first thing Max Cool Air Conditioning worked on was the drainpipe that got clogged up. They got it all unclogged and they worked very hard at it. The guy said to me, “Do a cup of bleach then do a couple of cups of warm water. Pour it real slow and let it go down there once a month.” They left but the problem was the air handler wasn't communicating with the thermostat properly. When I would ask the thermostat to give me heat a certain degree, I couldn't get any heat. It was the same thing with the cold. So, I called and this was Thanksgiving Day. Lance called me back that afternoon which I was surprised about because normally, it's the next business day if it's a holiday. He was very helpful. He said, “I'll have somebody out there tomorrow morning.” At 11 o'clock, Robert showed up.

We had a plumbing issue in our toilet. Online, AHS doesn't have the option to split when I submit a claim. I can only select one thing, so that was why I selected the general stoppage. It was a very good experience when the plumbers arrived. They were professional, polite, informative and knew what they were doing. When I was with a different home warranty company, I didn't have the same experience. So it was nice to have a good experience this time around.

We were not getting any heat from the furnace. It would turn on for about five seconds and then, it would turn right off. The tech said it was a sensor. The filter wasn't cleaning up for the heating to come through it, so it would click in and automatically shut it off. So, he took the filter down. I thought for our insurance, he would put a new one in but he didn't. He said we needed to go to the store and get another one and put it in there or clean the one we had. But other than that, he said he did something with the sensor. He was pleasant but I’m a little disappointed because we thought he was supposed to put another filter in for us.

AHS's contractors usually come out between 24 and 48 hours. 7 Cities Air came for our heater. We thought it wasn't working but there was a switch upstairs that we didn't know had to be turned on in order for it to work. Recently, we made another request to AHS because they were doing pre-inspections for wintertime.

I filed a claim for my sump pump for my house. AHS said that the claim wasn't covered. I looked at my policy and it was supposed to be covered. I called back a couple of times. In the end, I paid for it and got it fixed myself. I don't think that that was fair to me, especially for having the policy. I wish somebody would give me some answers on that. I'm really disappointed. When I had little things happen, AHS sent someone right on out. But the big things are what's really the problem when those have to be fixed or covered. No one expects to have those issues but if you have them and they're not covered, what's the point in having the plan with AHS?

My dishwasher had no power and stopped working. I filed a claim and Nice Guy Appliance came out. The tech was very nice. He needed to order a part and roughly about a week later, he came back out and fixed the dishwasher. Everything is great. I've had American Home Shield for about five years and I like it because it's a flat rate. But I don't like how long I have to wait for an appointment. If I were to go directly to a plumber, I could probably get a same-day appointment but I would pay considerably more than $125. It's one of those give and take things. The warranty potentially saves money but it takes more time.

The guy came here and got the job done quickly. He explained what he did. I went through a checklist with him that American Home Shield had provided me. He explained a lot of things so it was very good. He's a well-seasoned, experienced individual. The job was done very well and very professionally. He found a few issues and repaired them. I just paid extra for repair.

My hot water heater went out about three months ago, and it ended up being a thermostat issue. The techs were here the next afternoon to fix it, they got it fixed, and there was no charge other than the $100 deductible. Then, about two weeks ago, the same water heater went out again. The same crew came out, had it fixed in about an hour, and they left. My house is seven years old now. I was thinking, “If something like the air conditioning went out, can I afford to get it fixed?” In Texas, you need to get it fixed as soon as possible. So I thought for that price, my American Home Shield warranty is well worth my while.

The furnaces weren't working so we filed a claim and Climate King came out. Their tech repaired one of the furnaces on the first day and he had to order a part for the other one. When the part came in, he came back and hooked it up and showed me the part that was broken. Now we're rock and rolling. The tech was very nice and he did a real good job. We also had a claim for our washing machine that malfunctioned and a gentleman, who was extremely nice, came and did the repair. He fixed the washing machine.

In the past, I've had other people look at my machine and I've had the same problem over and over. After I had the part replaced a thousand times, the tech finally told me that it was not the problem. He found out that it was something else. He tried to order the part and they didn't have it. He said that they didn't make the parts for my machine anymore. He seemed to know everything that he was talking about and he was very friendly. He was on time. They were great and they stayed in touch with me a lot. American Home Shield did really good. But when I kept calling and asking them if the part was on backorder, they just said that it was out for order and that was two and a half weeks from the time that I had called them out. Then the very next morning, they called me and said that they were replacing it. Other than that, they’ve been really great.

The guy came out here, saw what the problem was and said he had ordered the parts because it's an older model. When he got the parts, he called me and he installed them in seconds. We had good conversation. This was the second time I used AHS and from what I've received, it’s been great. In both cases, I got a phone call from the contractor to schedule an appointment. I had no problems whatsoever.

The last claim we did was for the heating system. One side of the house was being warm, but the other side wasn't, so we had to call somebody in. It was straightforward. Although we didn't know all the details, we gave them what we knew. And when the HVAC tech came out, he was able to resolve the issue right away. Our experience has been pretty good. We will keep calling Home Shield every time we have an issue.

Submitting a claim is easy now because you can just do it online and then you get the callback. In the summer, if my air conditioning goes out, that is more frustrating just because it takes a bit longer to get somebody out. But they always do their best with trying to fix things. Our house is under contract. During the inspection, they found a leak on part of the water heater, one of the pipes. The guys came out and fixed it, and they were quick and nice. They wore masks. And the water heater is in the garage, so they kept their distance. I like Home Shield. They have been able to repair everything that we've called them about.

Appliance Express readjusted the temperature which didn't work. The oven is burning now and not cooking on the inside. But the guy that came out was super. Everybody that AHS sends is pretty good. I had one bad experience from a guy at USA Air, Bobby. One of his employees stole a part off my air conditioner and left my husband and I in 100-something degree days in the heat.

I feel good about American Home Shield when I use it. My only concern is that the item has to be totally broke in a way that it’s not working for them to come out and fix it. I have times when there's an item that is pretty close to being broke and it's an item that I really don't want to go without, because it does take about two to three days to get somebody out here. If they can scoop up their service so that if it's something that looks like it's obviously going to break, or stop working, that they can work on that before it's totally shot. Other than that, I've used American Home Shield twice now in the six years that I've been here and it works fine. I call up and put in the claim. Then they get ahold of us or they send me the name of a repair person, and then I call them, and then we set up an appointment. And it gets done.

I noticed that my water heater was leaking, and I thought, “Oh my god, now I need a new water heater.” I tried calling in, and the wait time was too long, so Home Shield mentioned on the phone that you could make the request online, so I made it online. It was a much more smoother process. Home Shield sent a contractor to check it out and they said it wasn't the water heater. It was just the pressure relief valve on the water heater was failing. So, they replaced that, and it was like new again. The tech had his mask on while he was working. He came in, he saw what was wrong right away and fixed it, then went away.

The service guys were really good. They were very professional and very knowledgeable. They put on little booties before they stepped on my carpet, so that was really good.

I filed a claim for my air conditioning unit over the phone because I wasn't sure at first how to do it. I called and talked to the lady on the phone. It was easy to talk to her and get everything done. May Heating and Air's guy looked at the outside of my unit. He was really nice and very professional. They will come back to put the parts in but so far, everything has been great.

I had the same problem I had with my dishwasher. The water is at the bottom of it. The last guy that came out didn't fix the problem. Shortly after that, it was reoccurring. I called it in and the lady from American Home Shield said she was gonna call the company who came out, and they were gonna call me back. It’s Thanksgiving tomorrow and my dishwasher is still not fixed. So this is a terrible experience. But the previous claim that I had for my washer and dryer was a good experience. They couldn't fix the washer and they told me they were allowed to give me the cost and value of what they would have bought or I could get a check and buy my own. I chose to buy my own washer and dryer.

The air conditioning upstairs was not working. I submitted the claim on a Sunday and the guy got here about 11:30 am Monday morning. He was great. It took him about 20 minutes to fix it. It was awesome.

AHS was offering the option to fine-tune my air conditioning for the next season. The first group of techs found that I needed to replace something about the coil. Because of it, I kept having to get my Freon added in my thing outside. So they came and they went upstairs and replaced whatever that coil is. The techs were really good. I worked with them before on issues I have with my air conditioning and they came out and fixed whatever the issue was. The AC's been operating fine. It's just starting to make a really loud noise and I'm not sure what that is. So I put it in a request to have them come out and investigate that loud noise. But I had such good results using American Home Shield that's why I've kept them this long. My cousin is in the process of purchasing a home and I've already recommended AHS to them.

I made a call to American Home Shield to submit a claim and dealing with the rep was quick and to the point. I wasn't getting any heat coming through my furnace and the gentleman came out. There was an issue with the coils so, he had to clean them off, grease them and make sure that they were working fine. And then, I was able to get heat.

Submitting a claim through the phone with AHS is not easy. I have to wait. But submitting through the website is just perfect. I submitted a claim recently and the tech handled it very well. I was very satisfied with their response. They went out of the way to get these parts that they needed. I haven't seen anybody with that kind of customer-friendly. That was definitely the best I've seen among all of the different ones that I've used.

I wanted to know about the boiler because I was turning up the thermostat too much I felt, and it was not even cold as yet. Also, I thought it was taking too long to fire up, like there was a ticking sound. The guy addressed everything. He came the next day and he was really good. This is my second experience with and it's been great both times they came out.

I was having failing light systems. The switches weren't working and I don't know what caused it. The tech came out, fixed the problem, tested all the system and replaced a breaker, and got everything working. So, I'm pretty happy with it. I've had American Home Shield since 1996 and their claim submission process has always been very easy. You just fill out the form, tell them what you're needing, if it's electrical or plumbing and submit it. They'll shoot you an email saying, “Hey, the contractor has been notified. This is the people that should be calling you.” Then they'll arrange the appointment with the contractor. It's real easy. It's real simple. Overall, they're doing very well.

My claim with American Home Shield for an electrical issue was nice and simple. I went out and bought a new refrigerator. At first, I was supposed to have the refrigerator come looked at. I was like, “I didn't have time, they were taking too long, food was spoiling.” So, I went out and bought a new refrigerator. The guys came and install it, plugged it in, and it didn't work. So, we figured it was a loose wire.

There was a short in my light switch and the tech from GJC Electric did a great job. He took the switch apart and looked at it. He said that the wires came loose. He got a new part and it's been working fine ever since. But I had an issue with the first person who came out to check my washing machine. He was rude and when he came, he asked to turn the air down because it was hot. He spent all of five minutes and said that it looked like the washing machine was overused.

The claim submitted to Home Shield was for an oven repair. The contractor came very quickly, got the part, fixed the oven. It took half an hour or so and everything was fixed. It went very well.

We have a water heating unit in our lower-level basement and it wasn't working. A tech got to come over because what he thought he needed wasn't going to work on ours. He needed to come back the next day, check it out, see what was going on, and why he couldn't get what he wanted to get. He talked to AHS about it to let them know about the part he was initially looking for and he tried to order. AHS said, “Nope.” The tech is coming back to see what exactly he can do. He's been very good at communicating and that's spot on.

TC Homes, the contractor, took care of the issue with the AC. I need to follow up with them because of one item but otherwise, everything went well. The tech was professional and friendly. I appreciate his responsiveness. He came back a second time when we called because the person at the property is elderly and didn't understand something that he had said before.

AHS is reliable and has been a very good service. Submitting a claim with them is relatively painless with the online, which makes it so much faster. When I had to speak with their reps, it took forever when we got a claim for something. But the techs who recently came out to replace the tankless water heater were great.

Worst service ever! Been with American Home Shield for 8 years, never missed a payment. Had my first claim with them on water heater that had to be replaced. They came out, agreed it had to be replaced. 4 weeks later still without hot water. No calls, no texts and 2 hours of wasted calling in to hear same old message that It has been ordered. After giving up, I asked for a cash out (at lower price) but at least I could then go and buy my own water heater and install myself. Not so fast, they said "you need to purchase it yourself and submit all copies of who did the work before they would even consider the claim". TERRIBLE COMPANY, HORRIBLE CS, STAY AWAY!!!

Review is for my dealings with the AHS corporate HQ only, not the contractors. I just closed on an older house and received a 2-year AHS home warranty as part of the closing. Due to a clerical error, the start date for the coverage was set to begin in 2021, rather than 2020. So, when I tried to file a service request during the first month of coverage, it was invalid. It took 4 calls over 2 hours and 45 minutes of explaining my situation and waiting on hold to reach someone who could help me fix this simple mistake. When it was finally corrected, the agent told me my coverage was now in effect retroactive to the original start date.

I had placed a service order with American Home Shield on October 25, 2020. The service was never obtained, and cancelled the service and requested a refund. I was originally told 3-5 days and I would have the refund. I waited. No refund. I contacted back on the 10th and was told they would expedite. Several days later I heard back on the 18th that they had processed the request and I would receive in my bank account in 3-5 days. On November 24 I still had no refund and contacted my bank. My bank stated that AHS had just initiated the refund at 11:42AM PST on 11/24/2020. 6 days after AHS stated they initiated and 21 days after the first time I was told 3-5 days. I am not sure if they are lacking funds and about to go under, or why they have been continuously delaying refund requests, but this experience combined with the rude customer service will prevent me from renewing with the company.

AHS is convenient and easy. We've had a good experience. Their service people have been right on out and took care of whatever problems we've had. We would make our claims online and that is very easy. One tech we had was Damien and he was good. He knew what the problem was right away, got it fixed, and moved on.

American Home Shield has been very good when I've had claims. I had one for my garage door and the tech called me on the same day and came the following day. I had another claim that had to do with my dishwasher and that was fine. My last claim was for my garbage disposal. They assigned a contractor and I thought the people were supposed to come last week. I called them and they said they never had that order.

I'm pleased with the service I'm getting from AHS. What's good is I don't have to come up with a whole lot of money if something goes wrong. I really appreciate that. I had a recent heating claim and American Mech came out. I love them. I request them whenever I need service for my AC or my heater. They're professionals, they come out quick and if I have any questions, they're there to answer them.

With American Home Shield, it's been good being able to call somebody to come out and fix something without all the fees. If something more needs to be done, I just pay the deductible and that's it. I had an issue with the exhaust fan for the carbon dioxide that broke. The tech came and replaced it. It was still kind of warm out. It was only kind of cold in the morning. So, I was only running the heater in the mornings a little bit. It was a Friday, and they had the part by Monday. I've called AHS for several appliances. The air conditioning went out during the summer. I just called them up, put the work order instead of calling around for repair shops and getting quotes from the repair shops. It's just easier to just call one person, pay my deductible and that'd be it.

We paid for a furnace cleaning and then the guy told us that we had a leak in the gas. He said we'd have to call somebody else. It was another week before we got somebody else out there. My husband called the rep and he said he would get in touch with him. But he didn't. When my husband called back to check on it, he said that my husband needed to set up an appointment online. But sometimes you lose something when you're doing it online. So I would like that initial contact to be by phone. But if they say we could make an appointment online because we can see what's available, then that's okay. But it was a little confusing.

The heating unit worked fine, except it was just cold air. We called Home Shield Friday. Then Tuesday, the tech came out. I had Home Shield years ago, for a long time. And then when we moved into our new house, I went for two years where I didn't need it. And then I decided to start again. The only difference I saw was that you had to pay up front before he even came out. That was new to me. I wasn't thrilled about paying the whole amount for something that I didn't even have done yet. And then there are so many scammers today that you're just leery to give that information out. Other than that, everything went well.

I'm excited about Home Shield. We just moved into an older home, and it came with our purchase contract. It gives me some peace of mind given that we spent a ton of money buying a house. And with an older home, which is from 1914, I expect certain problems. Recently, Home Shield advertised the furnace check on their website when I signed up for the service. That was very easy. 24/7 Mechanical did a nice job. They said there was a big issue, and we had a subsequent claim go through Home Shield, and a different contractor come out, who was very much like, "No, this is not an issue at all." Other than that, Home Shield has been easy to work with. You get different contractors all the time that have different opinions about things. And it was just a little concerning that that happened. But that is not their fault. I've dealt with my own contractors in the past, and different people behave differently. I have been happy with Home Shield.

Everything went great during my last claim with American Home Shield. The only issue I have ever had was when a previous contractor was not responsive. AHS could have done a better job facilitating communication or coming up with any kind of solution. It took a couple of months to get a resolution for the issue.

The service was easy to schedule, and the gentleman was early. They were very accommodating to our schedule and he was very, very polite. Home Shield is not all-inclusive, but it seems to be worth the money for the most part. It is very explanatory on what they cover and don't cover. People just have to read and make sure that they have what they need. When we had a water leak and it was on an interior wall, we had them come look and it ended up being methane. If it had been something, then they would not have covered whatever the issue was just because of the location of the water leak.

I had a garage ceiling fixture that was not working and I had my sprinkler system plugged into an outlet that was close to it. InterTech turned it in as the sprinkler system had shorted out the light, which it had not. This InterTech company has come out to my house twice to work on two different things and neither time did they fix anything. American Home Shield sent out another tech which said it was the ballast. He fixed the ballast in five minutes, and it worked perfectly. All in all, submitting claims is an easy process with American Home Shield, and everyone that's come out, except InterTech, has been very good.

The door wasn't working on my washer and the tech tried to repair it but he couldn't get it fixed. So, I had to get a whole new washing machine. The experience was very convenient and I’m glad to have American Home Shield.

The outlets looked like they were burnt and the tech checked that out. He replaced two outlet covers and made sure the wiring was good. My tenant lives in the house and she texted me and let me know that he also gave her some future advice on what to do with the other ones. Everything was great according to her. The tech checked some breakers from different boxes that normally I can't get other technicians to do. It was out of the scope and so, I was glad to hear that he went above and beyond. Submitting the claim online to American Home Shield works for me, instead of waiting on a phone for 25 minutes. You can just do it yourself, save your information and go. I have told people about AHS. They're better than some of the other companies that I've had the experience with. They say if they charge you this, this is what you're going to pay. One of the things I look for is transparency, and AHS is very upfront about the pricing and they do what they say.

We've got a 19-ton house and it's got a boiler in it. When we turned the heat on this year, it was working really strong in the basement, somewhat strong on the main living level, but nothing was getting to the upstairs. That prompted a call to AHS and on the first visit, the technician didn't know what to do with the boiler. While he was here, he called and talked to the boiler experts on staff but we needed to reschedule with him. So, not much happened on the first visit.

The part I like with having AHS is that I don't have to worry about an over-expensive repair bill. But I worked with another warranty company in the past and I feel that American Home Shield is not as friendly as far as getting work orders done quickly. When they send out a request to one of the local companies and they don't service our area or feel like they can't do the job, they decline. They cancel my request. I'm sitting here waiting for somebody to contact me and come to find out that the request got canceled. I would think that somebody would be manning that, where it would go over and be sent to another service provider, so the customers aren't sitting here wondering why nobody's called.

Our recent claim experience with AHS went well. Our GE dishwasher was broken. Mr. Fix It came out. He opened the housing. Two of the wires had got disconnected. He connected the wires, he test ran it four times and it's running beautifully now.

I've been with American Home Shield for over three years and it has been a great experience for the whole three years. It's always easy to make service requests, especially if you go online and do it. Waiting on the phone for them, it's a little more difficult because it's time consuming. If you go online, you put in the item you need repaired and your specifications. Usually, you'll get an email and a call within 24 hours and in 48 to 72 hours someone's out. When there was a broken part on my refrigerator, they had to order parts and it was on backorder. Once the part came in, the tech changed it. He showed up on time and he was very clean, prompt and polite.

American Home Shield figured out that my refrigerator needs to be replaced and what the replacement cost is going to be that they're willing to contribute. I faxed in my bill that I paid for it and I gotta wait two weeks for them to send me the check in the mail. But to get to that point was very traumatizing. I was not happy about that at all. I've been without a refrigerator since the 13th. Every time I talked to somebody at American Home Shield, they were telling me their parts division was going to get back to me. How were they going to get back to me on a part that had already been researched and found out it doesn't exist because my refrigerator is over 20 years old? They put me through all of that stuff that they could have figured out a long time ago and I could have had my refrigerator delivered before Christmas. Now, I gotta wait until after the holidays.

Antech came out recently for my dishwasher. It was stuck where I couldn't get any detergent in and it wasn't mounted properly. The tech got out some of the stuff that was stuck and told me to use a different detergent. Also, he said the dishwasher would shut better and work better if it was mounted to the top. But since there isn't a piece of wood and he can't mount it to the granite, it's just kind of stuck the way it is. I was not happy about that, but I can see how he couldn't fix that. Other than that, his suggestions were very helpful.

Everything worked out fine with A-Bullet Locksmith. I booked the rekey service online and it was easy.

Smokey's Garage is an awesome company. The spring broke on our garage door and we had their tech show up. My dad was in the garage so the tech started right away. By the time I got in the garage, he was already done. The claims process is good. It's easier to call than to sit online and try to do it.

I always tell people AHS is worth it. When it's time to get something done, like my AC had went out twice within the last seven years, they always get it done. It's always taken care of. The circuit breaker for the washer and dryer didn’t work. It was for one of my properties and the tenant said the guy was fantastic and very professional. She felt comfortable. During this covid, he had his mask on. I love doing a claim online versus waiting on the phone back in the day. It's convenient. It had all the options that I needed as far as electrical then it went to the next option like what part of electrical did I need and it had the breaker.

I had a leak to where it kept running because the gaskets were going bad. That's an upstairs bathroom that sits right over the master bedroom closet. What we were trying to do is stop it from happening before it creates a bigger issue. We have a couple of guys that came out. They were wonderful. They said they would try their best to get it approved. They came back about 10 minutes later saying AHS wouldn't approve it. You're paying the dues to keep the contract in case something goes wrong but it's got to go wrong before they fix it. I drained it because I was going to fix it myself. But by draining it, the gaskets dried up anyway. Now, I had to have it fixed no matter what and it cost me an additional $185. I'm not pleased about AHS at all.

Some technicians came out for my garbage disposal. They had to replace it because the other one was shot. When I bought this house in 2013, I don't know how long the other people that lived here before me had it in. But I couldn't do the maintenance on it from them because I don't know how long that was in before I bought the home. The technicians were great. They were very professional and told me exactly what they were doing and the whole process. If I had any questions, I asked just certain things. They didn't monkey around. They were done and cleaned up. I would totally highly recommend them and I want them to come back for anything that I have because they were very good and I'm very pleased and very happy with them.

The digital controls on our GE gas stove were not working. We couldn't set the time. You can eventually get a temperature and pray that it comes close to what it says on the screen. But GE couldn’t replace the part. It was too old. So we were given an allowance to replace it. If I buy a new stove, then I’ll send them the receipt and they’ll send me up to a certain amount of money back. We've been satisfied with American Home Shield. My only confusion was we were told that there was a $75 copay for a service call, and GE sent us a bill for about $95. My husband called American Home Shield and they said we just have to pay the $75.