American Home Shield Reviews

I called American Home Shield on Sunday when I noticed an issue, and a technician was out on Tuesday morning. It was the freezer and he said that, normally, if the freezer isn't working properly, the refrigerator won't work properly either 'cause they go hand in hand. I lost some food but he was able to fix it. However, I did have an experience with AHS that wasn't so great. It was my air conditioner. They were offering some type of special to have your stuff checked and that didn't go so well because they charged me money. It was miscommunicated all the way around. The money was taken from my account but the service wasn't done. They did correct it but I wanted the $125 back.

The contractor was good with getting out here for the refrigerator. This is about the sixth time that I had my refrigerator worked on and this is working good so far. I was off and on with American Home Shield two or three times and the only big difference for me was it used to be $40 fee for each claim but it's over $100 now.

Every time I submit a request, it's always other. I'm very limited in my choices. I wish American Home Shield could improve the number of scenarios because when I do other, they have to call and ask what's going on. Other than that, when the shower stopped working, the tech went above and beyond to figure out what the problem was. He communicated effectively when he could come back and what the next steps were, as well as the agent at their location. She also followed up with a phone call. And then, he came back right when he said he would come, on time, and gave us some advice on what to do going forward. I had a contractor come out from an electrical company and they were great. I had secured some additional work from them. And then, the plumbing company that has come out two other times.

My air conditioner was going out. I thought that we would be having the need to get some coolant in there because it wasn't keeping up with the cold or the heat. It would get up to 79 degrees and more even with the air conditioner going. I called American Shield and the guy came out and said it was low. I ended up calling the ones that Old Republic had because it was obvious that I was going to have a new air conditioner and that happened before I got American Home Shield. Old Republic would be replacing my air conditioner. They're putting in a new furnace and because I didn't have platinum, I had to pay $1,400. Overall, American Home Shield was really good about sending somebody out when I called.

The service was quick and it worked out well.

When the AC unit wasn't blowing cold air, the technician found the problem and fixed it on the same day quickly. He also gave us some recommendation with changing the filter and taught us how to maintain the unit properly.

I've only had one issue with one of the subcontractors American Home Shield used but they got it resolved and it was fine. Recently, I had an appliance that wasn't running anymore. The techs replaced the master control board on it and fixed it.

Recently, we had a bad pump on our dishwasher. We put in hardwood floors, and the repair man couldn't even pull out the dishwasher to replace the part. He had to MacGyver his way in there and he wasn't happy about it. He kept grumbling quietly to himself, but he got in there and fixed it. It’s been working great ever since. For what it's worth, it was an absolute pain in the butt for him to get in there and I would have grumbled even more than he did. If it wasn't for the repair man, we would have been buying a new one and I don't think it would have fixed the issue. I also don't know how we're getting another one in there without ripping the cabinets off, so he did us a double favor.

I called back Thursday ‘cause it rained again and my drain plugged again. They told me that it was within 30 days and they would call the plumber out again. So, I called him, told him what was going on. He said he would get here by Thursday. Today's Thursday and I've left him a voicemail. But he hasn't responded back to me. Spike is a great guy. He comes into work and buys parts all the time. I just wish he will get back to me on this matter so I can get it resolved.

Our washer broke down. The contractor came out and determined that it wasn't repairable. So, American Home Shield sent me a link where I could request money towards the new machine. It was very quick and easy. I’m just waiting for reimbursement.

My air conditioner had stopped working. The claims process with American Home Shield was good but I had told them I didn't want this one company to ever come to me again, and they had referred me to them again. So, I had to call up and talk to somebody, and it was hard getting through to somebody, but then I did. The girl was really nice and got me somebody else, and those people were really good. They were able to resolve my problem, but I didn't get any paperwork of what they did. I've been wanting to get the paperwork for it.

I had a claim where my upstairs AC stopped working and Sirius Plumbing came. I paid close to $1,000 for it as it was not covered and they changed a few things and fixed it. I had another claim for the light issues in my master bed, in my living room, in my master closet. The electrician came in and just looked at everything, but then did nothing. He said that he doesn't buy lights. I got to do it myself and then he'll come and fix it. I'm on the Platinum thing and I didn't know that I was supposed to buy everything.

The turntable in the microwave didn't work. The Southeast Appliance tech came out and ordered a part but it didn't work so he had to order some other part. Also, I filed a claim for a light in our laundry room and a tech came out and fixed that.

My air conditioner wasn’t turning on. The thermostat wouldn’t lit up either. I called Home Shield on the phone to let them know. The man who came said that a new circuit box is needed on the front of the furnace. He couldn't change that little box. Home Shield had to send somebody else. I haven’t needed Home Shield that much but they've always been really good. I've had them for over 20 years, and everything always went smoothly. I would recommend it to other people for their house.

American Home Shield has been a great disappointment. They sent out two different groups when our compressor on our central air died. The first group came in and said that they recommend replacing the compressor, and they were willing to do it. The next thing you know, another person was sent out. They said that originally, the air conditioning unit was installed incorrectly and the claim was then denied. I called and asked for more explanation but got the runaround. I replaced the whole system myself because it was 100 degrees and I needed to get my family cold again.

My refrigerator stopped. My daughter had to get something into it and when they came back and clicked it, it was working. So, we were thinking that it was because the rubber around the door had come loose. The man came up and fixed it. He pushed it back in. He was professional, very friendly, knowledgeable and helpful. He gave us a lot of good advice about what to do about it which my daughter did and it worked out fine.

There was a grommet that failed and was letting outside air into the freezer. The contractor contacted me on a Friday, and it was Monday before they got out here. They first came out, looked at it, had to order a part, and came back. It took a while, but it wasn't an emergency. They did a very good job. I like that I don't have to worry about these things. I call American Home Shield, and their service has been good. They have taken care of everything so far.

The claims process is very simple. I liked that I don't have to really talk to anybody. I can do everything online. As soon as I filed a claim, within 15 minutes, they sent me an email letting me know who they've contacted to come out. Sometimes, I have to call the company because they don't call me right away. But as far as them getting somebody to fix the problem, they're right on top of that. I've been very pleased since I switched to Home Shield. You get what you pay for. I pay Home Shield $30 more a month and even when people come out, I pay more for each service. But I’ve been very happy with it.

I've had a little bit of trouble with the electrical out on my patio. There was a crack in the wire covering and the tech taped it up, and it's working fine now. Several years ago, we had a problem getting through to American Home Shield but they were overwhelmed. But now, you can go online and things are going much faster. I wish they could broaden the field of who comes to your house. I have my air conditioner serviced by another company that doesn't do American Home Shield work probably because they don't want to take a cut in payment or maybe they charge more than what American Home Shield wants to pay. I understand that. If I need to have something fixed, I got to go through American Home Shield to have someone come out and look at it.

For my recent claim with AHS, the dishwasher was clogging up and it wasn't draining. It was just a simple placement of the hose that I wasn't aware of. Each time that I've had to use Appliance Wizard, they've done a great job. It’s really been a great experience with the claim process of AHS. It’s very simple.

American Home Shield's service has deteriorated. The people that they send out are not very good. They aren't very professional. So, it's not really fixing my problem, it's just delaying a problem until it becomes a bigger problem. Those who have repaired items in my house have not fixed them the right way. I've had plumbing fixtures that needed hundreds of dollars in re-installations after their people come. Also, their service is horrible over the phone. Their wait times are very long. I have a claim in right now for a water heater and they sent a person who was obviously drunk or high. These are the people that American Home Shield is sending out, the people that nobody else will employ.

My sprinkler system is something American Home Shield's service doesn't cover. Water issue so many feet out from the house is not covered. I had to pay for that. Almost every summer I found a leak somewhere. My system is getting old. And the last two times cost me $400 each time. Also, some years I paid more premiums than I get in service, and other years I came out even. But someday when the appliance completely breaks down, it will be worth it.

I wasn't happy on a couple of occasions that I had to use American Home Shield. When my kitchen faucet went out, they only wanted to give me 25 bucks for a faucet. The service guy was getting paid 70. I ended up buying a better faucet than what the home warranty was going to give me. That aside, my claim this time was actually really nice and I was really pleased.

The technician did a very good job. He quickly got the part and came back. There's a kind of a cover that also includes a handle and he switched this cover and handle to the pump. There's no leak anymore.

The tech fixed the washer on his first visit. But I noticed afterwards that I could barely wash. The main thing that I noticed when my washer wasn't working right is the towels wouldn't get dry. When they spin, they were still really wet. So, it took a lot on my dryer. When I got back home a couple days later, the dryer wasn't working. It worked enough until the new dryer came. But my clothes weren't spinning. It wouldn't transition to the next cycle. It would wash and when it rests, I would get an error. So, I have to try to do a spin cycle. But I don't blame American Home Shield for what happened to my dryer because I was putting wet clothes in there and it didn’t start acting up until after I bought the new dryer. So all of it was resolved. I got money back for the washer and I bought a new dryer. I'm very happy with it. When the AC acted up, American Home Shield offered help with it, so I'm happy with that.

I'm gonna keep AHS. They're taking care of my problem now. The air conditioner started leaking when I was not at home. I've been gone for several months and it did damage to the floor, which is my wood flooring, and went into the bathroom and at the cabinet. It did some major damage around. The repair hasn't been finished and the contractor is still working on it but they're doing well. They've taken off the stuff that needs to get out mostly and they'll be back. I've had a dishwasher issue and AHS fixed that too. They've taken care of some little minor stuff.

Ron is the top guy that AHS sends out that does a lot of work. He's always working late overtime. I had trouble in my utility room where the hot water is and Ron ran to the store, got the part and fixed it. Some time ago, I had electrical problems in my living room and Ron came with the guy. That guy fixed some light fixtures in my house and a ceiling fan. He didn't do the job right. The blade was shaking. He also fixed an outlet in my living room. When he saw that outlet and how it was old and how the wiring was old, he should have done all of the outlets in the room. But he replaced just that one.

Priority Roofing was the company that worked on my roof and they're a good company. They were on time and professional. I will recommend AHS.

We bought the house in ‘17. We moved in, and immediately, the AC heating unit went out. So, we got American Home Shield right there. It paid for itself. But we've had several other incidents after that. One company in particular, if I could give them a negative star rating, I would. Recently, we had a plumbing issue. My wife was telling me that the garbage disposal was going out and it was making some funny noise. So I called, set up the appointment and a guy came over. I usually try not to watch people because I'm not an expert at their job, so I figured that they should be able to do it. But don't try to play me like I'm dumb either. That's what he tried to do. I work from home so I was working on my computer and I was not that far from the kitchen. He brought this penny in that was folded up like a taco, but the ends met. He said he got this out of the garbage disposal.

I had a claim on the microwave and another one on the refrigerator. I got a service call right away but there was a delay in getting parts. I waited three weeks but they have all arrived now and everything is fine. The tech was very friendly and knowledgeable. He took care of his work, made sure he kept the work area clean and was a very pleasurable, nice person to work with. When you call American Home Shield, you get a quick turnaround on your problem and as long as it's covered, you’re very happy with them. I had a bad experience with another company, which was the main reason I came back to AHS. I had them years ago and when I moved to a different house, I went with a different company. I don't know why. But I’m glad I switched back because it’s been a very nice experience.

The dishwasher wasn’t draining. The contractor did diagnostics using the virtual tool. The technician asked me to do a bunch of checks through their system. Based on that, the guy gave their conclusion that the pump that drains the water from the machine on to the sewer system wasn't working. So, they ordered the part. It was delivered within a couple of days. The only issue that I had was the actual scheduling of the technician took 10 days, during which my wife and I were dishwashers. Apart from that, it was seamless. The guy came in. He knew what he was doing. He was respectful of my floors as to not to scratch them, because I did them recently. He did his job, cleaned up by himself and went out.

I'm so happy that I have the insurance. From point A of scheduling it to get somebody out here, it was a bit weird to try to get our schedule to match. But once they did, he was the friendliest, most wonderful guy. I'm a widow and disabled, and he left me a baby plunger for my kitchen sink. It was awesome. I even wrote a comment. I said, "I want you forever."

Using the American Home Shield website is super easy. Before I had to look at my warranty number and then put it in that way. Now I can just put in my address and it would find my information that way. We have had issues with the outside air conditioning unit. It started screaming. The tech said the blower motor was going out. They replaced that, and everything was fine. The inside just happened recently. That was leaking. There was a clog in the pipe and the tech had to blow it out. He walked me through the scale that was built up in the pipe that has to get cleared out every couple of years. The same gentleman came out for both problems. He was super helpful.

The lights went out in my dining room and my living room. When I called American Home Shield, they put me in touch with Simonian Electric. Then I called Simonian and they made an appointment. The tech was very nice. The first time, he came by himself. But the second time, he came with another young man and they solved the problem. I was glad to have American Home Shield. Their service was very good. I liked it because it didn’t take them long to give me a number to Simonian Electric.

Our AC was blowing out hot air, and it froze over on us. We submitted a claim on Thursday, and the repair company came out that Friday afternoon. The tech came in, looked at the unit, went outside and looked at the outside unit. He ran his test, said, “You guys are low on Freon,” and did that. He was here less than 20 minutes. Overall, there is comfort in having a home warranty and you know that you have a second option as to when major appliances break down. You can call someone to come in and fix it, and it's not going to be a major cost when you call to have someone come out to service or look at your appliance or whatever is going on in your home. On top of that, it's a low monthly payment that we pay that's affordable. I have been trying to refer American Home Shield to everybody that I know, that are homeowners, because it's something that's good to have.

When I've called for a repair, American Home Shield has had somebody out fairly quickly. Recently, a plumber came out for a leaking toilet and it turned out that there was a crack in the toilet so I got a whole new toilet. Also, I had a clog in the drain and they fixed that. I also had an oven that wasn't working and it turned out that it was so old that American Home Shield replaced it. It wasn't worth it to do the parts.

I'm happy with American Home Shield. We've had a lot of things that have happened over the last 15 years or so. It's a worthwhile investment and it has definitely paid off for me. The prices have gone up a little bit but all the while, it's been pretty good.

The contractors that AHS sends over are good and so far, no problems. We had another service like them and that service found every opportunity to say no. AHS doesn’t do that. There’s the small type in the contract of what they cover and don’t cover. It’s just taking a little while on some things to get things taken care of. But I can understand when they tell me that this is the timeline. The timeline never changes and it's always an 8-hour timespan.

American Home Shield has already sent two vendors for my air conditioner problem. The first one was able to tell me that there's something wrong with the compressor. The second one told me that it's not fixable. I called and asked what the solution was going to be for my issue and last Monday, AHS was gonna send another vendor which is coming on Friday. The vendors should disclose if my issue is fixable and report that to American Home Shield.

Recently, I enjoyed American Home Shield's service but before that, I was very frustrated with the difficulty to reach a human being to talk to. In order to reach somebody, I have to speak to somebody in the Philippines. They don't understand English, and I can't get through to them. But in the interim, I had somebody that came and fixed my appliances, and it's all right now. He did a very good job and he left the place clean. Overall, the contractors that American Home Shield sends do a good job, but the company itself changed how they do business. They run a crappy business.

The technician came and checked out all my equipment but he wasn't able to diagnose the problem saying that wasn't his department. I had to get another pool contractor to come out and diagnose the problem. The guy checked my filter pump and my variable speed pump. I have something clogged in the Venturi of my pool towards the depths of the spa. He said he would have the little pipes in the jets screw out and blow some CO2 through it, and that usually solves the problem. I didn't put it in another order through American Home Shield 'cause I didn't think it was covered. I just paid for it out of my own pocket. But last year, I had a problem with my pool heater, and one of the contractors came out and took pictures of it and they okayed for it to be replaced, and it was great. I just had to pay a little extra for the installation, but other than that, I had very good service.

We wanted to get the AC unit checked out and the technician who came was amazing. He did a great job. He said everything was shooting nice and good. It was also when the bad weather came in and it was 71 degrees outside. He said even if it's not, it should be cooling good and if we have any issues, to give him a call and he'll come back out again. The warranty is well worth it. If you got to pay $800 a year, at least you got peace of mind in case something goes wrong.

I reached out to the company. The company said after they do that, they had nothing else to do with it, so I would have to reach out to the American Home Shield. They said they were going to send a second request.

Appliance 911 sent out Bobby and he has been great. He is an excellent source of technical expertise. He found a number of different issues with my appliances and got them ordered and replaced. Everything seemed to be great. I was super happy. They needed to replace the motor to the icemaker in my freezer. They did a great job with that. They replaced the motor to my microwave oven, which needed to be replaced since it wasn't working. So that was a great job as well. They replaced the lining to the freezer door. It's working great. They also took the upstairs washer and looked at it. They saw there was a problem with the shock absorbers, which needed to be replaced. He got the parts and now it no longer rattles throughout the house when I'm on the spin cycle. All four of those parts were very sorely needed and very much appreciated. Bobby was Johnny-on-the-spot and very fast with all those four pieces.

The control panel of my microwave stopped working and my dishwasher was not getting the appropriate water flow. In a couple of days, I had a tech out. We're still waiting for the microwave repair to be completed. AHS just sent me an email saying that the part has been ordered and they were waiting for it to come in.

The stovetop stopped working and it was addressed very professionally. The guy came out, diagnosed the problem, and needed a part. We had to wait until he could order the part. He came in and fixed it. This is the second time I've been with American Home Shield and I've had good experiences both times. I'm a very satisfied customer.

When my mom told me about American Home Shield, it took me a little while to actually look into it. But the rates that they have for what I needed were awesome. I wanted the plumbing, electrical, and the AC unit, which was exactly what I got for an unbelievable rate. It's working for me. I love it. I had two requests and they were able to fix both of the problems. The AC went out and when the contractor came out, they fixed it. Then I had a claim for the tub. It was stopped up. It would go down for a week or two, and then it would just stop up again. The guy came out sometime this week and cleared it right on up.

My water pressure upstairs was not putting out that much water. The guy came and fixed it. But it took a second company to come out to fix the AC. The first company didn’t do anything. One of them said I needed Freon, which I didn’t. I told the guy that came out I’ve taken an HVAC class and I know the difference when something needs Freon and when something else is wrong. I called American Home Shield back and they got somebody else right away. That company went right and fixed it. That could have got expensive. All I had to pay was the service fee for somebody to come out.

American Home Shield replaced the microwave and on the 25th, they're gonna replace my refrigerator. The tech did an outstanding job. I wish all the appliance people were like him. He knew his business. He gave a time and a schedule and he was here. He did the work himself. If you have a problem, you call him up and he comes right back to recheck it. He would fix it if something went wrong. Mainly, he was close to the house, too, which was good, but I didn't know him until he was sent here the first time. He's been here a couple of times to fix the refrigerator and finally, he said that it couldn’t be fixed. So, now, AHS is going to replace it.

The first time that the contractor came out for the AC, the fan motor was bad. They replaced the capacitor and a few things. When we went back a couple of weeks later, the house was 95 degrees. The AC wouldn't come back on again. So we had to call them back out and then they found that when they did the repair the first time, they pinched the wire and it shorted out and it tripped the breaker. So they had to fix the wiring. It was a five-minute fix for the tech. But I wish the service with AHS was a little bit quicker. The contractor was pretty quick to come out the first time. But it was a miserable two days waiting for them the second time.

My AC was shutting off. The tech that AHS sent was able to address the situation. He was wonderful. He communicated with me well, was on time, performed the job well done, and made sure I was okay and everything was working before he left. I encourage people to get AHS.

My AC wasn't blowing any cold air in the beginning of summer. AHS sent a tech and he fixed that part of it. A couple of weeks ago, there was water leaking all over the basement as there was a pipe clogged. The tech was fantastic. I haven't had any more leaking since so he did a really good job. It didn't cost me thousands of dollars to get my problems fixed both times. I wish I didn't have to pay the $100 both times though.

A plumbing company came out here quickly and did a good job. We had a clog from the mainline to the street, and they fixed it. I was pleasantly surprised with how fast American Home Shield and the plumbing company responded. It made a stressful situation a little less stressful.

Total Air Care did great and my AC is working again. It would just stop working and it would get really hot in the house, but the guy said that it was just clogged, so he just unclogged it, and it's been fine ever since. It's pretty easy doing claims to American Home Shield. They replaced the first AC, too, when it went out.

My garbage disposal quit, so I called to have it fixed. When the plumber got in, he couldn't fix it. He put a new one in and it's working wonderfully. American Home Shield helps me have not a greater expense by paying every month for it. All I have to do is put it on a claim and they send me a contractor. I'm a widow and so it's great to have it. I highly recommend it.

American Home Shield's customer service wasn't the best, but the company offers a great service because it protects your appliances and equipment at your home for low cost. It gives you peace of mind. When I had an issue with my air conditioner leaking, I went online to their website and submitted a claim. It was straightforward and easy. I then got an email and a text saying that a contractor has been assigned to my claim and that they would be contacting me within 24 or 48 hours to set an appointment.

I submitted my claim on the website of AHS for my furnace and was immediately called by the AC company. We happened to be going through a pretty bad heatwave here in Portland, Oregon. It completely quit. So she was just super sensitive about it, apologized profusely and said that we would be the first on their waiting list. Fortunately, it cooled down, so it wasn't such a desperate situation.

The pricing of AHS was fair. Submitting a claim has been super simple too. I just log into my account online and then it asks what I need service on, and put that in and they send somebody out.

I thought my kids pulled something, but the first technician that came checked the overhead door and said that over time, it just goes out. He was great. The second technician was nice, but I didn't interact with him a lot, ‘cause I worked at home. I left my 18 year old son out there, if he needed anything, to let me know. The repair was very good, and the only thing I didn't like was he left the big old bar there and didn’t inform me. I thought he would take it (usually, they do). He also forgot to get the payment, so he came back. I told my son, “No, call him. He needs to get the payment.” Overall, I so appreciate American Home Shield. It’s a blessing and I should have done this a long time ago.

There were three appliances that needed fixing and I had three different vendors all at the same time. I called American Home Shield and asked to get an approved vendor. I got an email with the vendor’s name, and it said I could potentially do a video prep meeting. Some vendors did that. I called them directly to schedule the appointment. All three that I used promptly called me back saying that I submitted the claim. It has been crazy because we're in the middle of the fires. Most of the vendors were evacuated, so it was not done a typical process.

When there was a broken faucet in the kitchen sink, it took the two plumbers a couple of weeks to come out. Apart from that, they did a fine job.

I called in as I was trying to submit two claims at once, but the representative told me that I was unable to do that because they were in two different categories so I wasn't aware of that. I was having an issue with my garbage disposal working. Initially, 2020 Plumbing was supposed to come out later in the day but they arrived earlier around 2:30 and fixed it even though I told the person from the company that I was not available. They also offered suggestions to keep up the maintenance of the product. I've taken that into account and have had no concerns since.

American Home Shield covered double of what any other we looked at covered. The price itself per month with the discount that we got with AHS was awesome. The only thing is, the $100 service fee is high. We had one place that offered a $60 service fee. One other place offered a $75 service fee. So, that's the only thing my husband was really leery about. But I explained to him that AHS covered more than these other companies. Recently, the air conditioner was making a lot of noise, and then it went completely out. When the guy that AHS sent came out, it was really quick. He found what the problem was. It was the capacitor. He just changed it out and that was it. It was good.

The techs came out for my cooktop. At first, they changed it and they broke it when they ordered the part. But it was an accidental break. They also weren't sufficient in giving me feedback about the problem and it took months for them to get back to American Home Shield. The communication between me and American Home Shield took forever but even during that difficult time with the repair guy, American Home Shield was very supportive. They made multiple calls to them to reach out to get the information they needed to proceed with the process of repair or replacement. But they were unfortunate. That time was around the holidays, so I don't want to condemn them too much. It was also during COVID and our whole environment was chaotic.

We had three faucets that were leaking and when Coffey Plumbing came out, they repaired two but they didn't have a part for the third. While they were working on it, they somehow knocked the spigot loose, which I fixed myself. They said they would be back out to fix the third one and I've kept calling when they were going to come many times. They said they got the part in and that they'd be here on Tuesday. We called them and they didn't show up. I even told Coffey to just leave the part on the front door and I could put it on. But they said they'd be out.

For my recent claim with AHS, the outside fan was not going. The tech had to reset something and he was there for an hour. He did a really good job.

I submitted a claim for the motor for the fan that wasn't working around 7:00 in the morning. A contractor called me right after 8 o'clock and a technician was at my house within an hour and changed it. I was so happy I even gave him lunch money. He was very knowledgeable. He found what was going on immediately. He went the extra mile, got a hose and sprayed some of the coils 'cause he said it was dusty. It took him a little over an hour and the next thing you know, the AC kicked on and it's been fine since.

The washing machine was leaking water through the door 'cause it's a front load. AHS sent one guy out. He said it was one thing, and he went ahead and fixed that. And it worked okay for about a day. Then it started leaking again, so I called them back. They sent another guy out. Something else had gone wrong with it. He went and fixed everything up, checked it all out twice. Now, I have no problems with it. AHS has done great by me. They got me a new dishwasher, fixed my dryer, fixed my washer, fixed my range. They fixed my refrigerator until I bought a new one. Sometimes, I just wish they had better companies or service people for the companies.

There was a leak in the hot water tank. The contractor changed an actual switch that was on the front of it and it's working fine now.

Every time I've worked with American Home Shield or any of their contractors, it's always been good. Sometimes it's hard to get through. But I don't mind it at all. It's good insurance to have. It's peace of mind even if I never knew if I've gotten my money's worth out of 17 years of the annual contract. Recently, the refrigerator was not cooling properly. The technician did diagnostics and then cleaned out the compressor to make sure that it wasn't that. We waited a couple of weeks and it wasn't cooling properly. When the technician came back out to check it, it still wasn't cooling properly. I'm assuming that the refrigerator is going to be replaced because it's not fixable but I haven't heard back from American Home Shield.

The AC unit was not turning on. The part outside wasn't even spinning. There was no cold air coming out. The house reached like 90 degrees. I sent in a claim online and I like American Home Shield's website. It's a little bit easier through the automated voice message system. After sending the claim, I got the name of the company, their phone number, and the time that they were coming. The contractor was really nice and respectable. They got the job pretty fast.

My complaint has been the same thing, that the AC is not cooling, but I had to pay the copay twice. We've placed our fourth call with American Home Shield in two months regarding our unit. But I understand the process, that they have to eliminate everything before they can determine if the unit needs to be replaced. Every time, what happens is the temperature is not cooling. It has been three different companies.

The AC unit stopped working and the contractor's response was quick and efficient. They replaced the motor but they didn't check the thermostat. They came back and replaced that. In the hottest part of the summer, AHS came through. They did a good job and we were very happy with the outcome.

I've had the service a long time and I've had good results. The only thing is that down in Texas, it gets hot, especially during the summer, and that's normally the time you try to get somebody to come serve the air conditioner. But sometimes there's a long wait period for somebody to come out.

The tech did an excellent job. He was very professional, personal and he took time to explain what he was going to do prior to installing the water heater. He explained after he finished how the appliance functions and walked through the guarantees. He left his phone number and card. I was very pleased. Sometimes it's a long wait to get through to American Home Shield and I may be on hold for 40 minutes which is problematic. Sometimes the person that I'm speaking to, their English is not the easiest to understand. But everyone has been courteous. I've been able to call time of day and eventually someone responds. I have been overall satisfied with American Home Shield. I've had other issues that took longer but they were very timely and efficient for the most part each time I've needed an intervention.

Our appliance had two issues. First, the ice maker wasn’t making ice, and then the freezer was over-freezing. The technician came out pretty fast and fixed those. I was satisfied with the service and the response time. American Home Shield is excellent and the most important thing is that the technician can fix the problem.

I was going to cancel American Home Shield's service this year because it seemed to me like all I was doing was calling a plumber and I was then paying another $100 for him to be here. The price went up, too. I went ahead and kept it this year, but I will certainly look at it next year, especially if the price goes up again because I'm paying 60-some dollars a month, and I can certainly pay a plumber to come to do what they did. So, I am thinking whether it's worth it or not. The people that they have are very good. They come on time. They do what they're supposed to do. It's just the cost is getting to me. I recently had the AC worked on. They had to replace the thermostat. It was an excellent company. I had to pay to stay at a motel for two nights because I have a heart condition and I can't stay in a un-air-conditioned place. So, paying for a motel and then paying the tech and paying AHS adds up.

Newton's HVAC was very pleasant to work with, and they had the repair done for us. American Home Shield's claim process is pretty good now. Usually, we've had to leave the phone off and wait 40 minutes before they would get to us, but that doesn't seem to be happening to me like it used to, so that's good. We haven't had to call for quite a while, but when we do, we've got real quick responses. We're happy with AHS and we try to put other people with them.

American Home Shield is good to have. I used it when my glass front door blew up. I got a service person out and the problem was addressed okay. I used my home warranty service mostly for my plumbing problems and I didn't care for many of the plumbers. Other than that, the contractors are okay. People considering a warranty service should know that they have to pay the fee upfront whether they like the company or not. You pay the $75 first before American Home Shield dispatches anyone. For reimbursements, you have to buy your appliance first then they would reimburse you. I was surprised about that. I have a claim where I had the choice to pick from the ones that American Home Shield had chosen or I could pick my own. I wanted to pick out my own. I'm just trying to get some money together to purchase the item.

I spoke to the contractor the day before they came out for the air conditioner. They said they would be out a certain time and they arrived at that exact time. The technician was amazing. He had the air conditioner up and running in less than 40 minutes. I also had a claim for the refrigerator. Samsung refrigerators are the absolute worst and they're supposedly the unfixable refrigerator. But the technician that came out fixed our refrigerator and he knew what he was doing. We have never had a problem with it since. So with both claims we had, everything went 100% amazing.

I had my AC worked on. Last April or May, the guy came out and poured Clorox in the thing. He said it was clogged up and it worked fine. Then three weeks ago, it would never get down to under 82 degrees in my house and the AC just stayed constantly on. I called AHS and they took the $100 deductible from my checking account. A week later, the tech came out. He told me he had to do this and this, it was $278, and AHS wouldn't cover it. Well, I needed my air conditioner so I paid him that. Then he said that the unit would eventually go out. I told him that since it would be like that, he should just fix it instead of me having to call back when it goes out. I tried to call AHS yesterday to find out what was going on as I ended up paying more money and they explained things to me. People should go with American Home Shield because they're very polite and I enjoy talking to them.

The claims process was simple and efficient. We had to have a modification done on our bathtub, and the contractor had to cut out a piece of Sheetrock so the guy had to come out and replace the Sheetrock. It was just a simple repair, but he did a great job. So far, AHS has done really well.

I called AHS for the refrigerator and they responded right away. They sent somebody out the very next day. The contractor was very good too. They had to order parts. It took one week and then they came back. They fixed it.

Our freezer wasn’t making ice. A nice and very friendly guy came out for the repair. But the freezer was still not making ice after he left so he had to come back. He said there was this flap that was up when it shouldn't have been up. We didn't know that since the last unit we had had a switch on it that said on or off. I didn't hit the flap or do anything with that. The guy flipped the flap and now, we're getting plenty of ice.

Submitting a claim is much easier than it was a year ago. Right now, I've not used American Home Shield very much, but I appreciate that they have time. It's still difficult to get through sometimes, but when I do, the personnel are very helpful. I also appreciate that I don't have to look for providers myself. They usually have someone that is very knowledgeable about the work and I feel good about having them come into my home. It's a relief for me knowing that they've already been scanned and approved. Recently, the handle on the commode was broken. Also, it was leaking extra water, continuous running. I tried to work around that myself, but the plumbing company came in, very professional. They repaired it in a short length of time and so far, it's working great.

The contractor came within a few days to check the refrigerator. However, they didn’t come out to do final repairs for a month and a half. They waited for the parts. But they were very professional and did a good job. The warranty pays for itself.

We've had several people come out a couple of times with the same company. We had a claim on our swimming pool because it wasn't heating. It wasn't getting any heat to it at all and it wasn't catching on the flame. It looked like something was wrong with the heater system itself. The dials would not connect and change over. The tech said it wasn't giving it the power from the flames. He looked in and said it looked like something was burnt in it. It was an older model too.

I'm enjoying American Home Shield’s service right now. At one time, I wasn’t. But now, they have been living up to their agreement with me. We had some problems in the past. I had a plumbing problem where a pipe busted my wall, and they were aware of it. They tried to get someone to come in, but they could not get anyone. So, they asked me if I could find a plumber and they will reimburse me for it. I found the plumber who fixed the problem. But American Home Shield refused to pay me because they said I did not follow instructions, which I never heard. The instructions they gave me was to call them before I let the plumber fix the problem and let them know what it was and what it was gonna cost to fix it. I never heard that part of the conversation. So, they did not pay me for $400 worth of damage done to us.

The reservoir of the dishwasher was broken and leaking. The tech that came out for it was great. AHS is great too.

American Home Shield did great on getting someone out last Friday and it seemed to work. Then I had more flooding than usual two days later, and it took forever on the phone with American Home Shield. The phone system is not good. I spent a total of seven hours on the phone trying to get to somebody to get a recall visit and you can't do that request online. If you request service online, you have to pay again. But this issue was the same thing, so I didn't have to pay the $100 again. The last girl that I talked to was wonderful. But some of the reps were not great. It's so tedious on the phone. You waste so much time on the menu and then when you finally do get somebody and they aren't very knowledgeable, it's hard.

The ice maker of our refrigerator wasn't running at full capacity. The techs from Cal Valley were good. We had to wait for the part and then when they had it they came over and installed it really easily. It was very simple. I was having to use a separate ice maker that we had. Now, I don't have to do that. We had an experience with another home warranty and they were a scam. I started asking around and I only got good reviews for AHS from every contractor I talked to. I've been extremely satisfied especially in light of the last company I was with. I've already recommended American Home Shield to several people - one of whom got rid of their other home warranty and went with AHS. I have nothing but the best to say about this company.

The water heater in our rental house went out on a Saturday night. Pruitt's Plumbing showed up on Sunday afternoon and pulled it because the bladder inside was busted. We had to wait for American Home Shield to approve it, which was supposedly 24 hours. I got an email on Tuesday that the water heater was approved. However, they didn't have technicians available till Friday to install. Then they told us we had to pay $425 to make the water heater installation to code. I'm a general contractor so I get it, but then it's wrong because American Home Shield or the plumber should have that in their bid. In the City of Phoenix, you have to change the water line and the gas line, which I get the gas line, but the water line I would never change. That should have been in American Home Shield's price. But then I paid the 425 as I need it to get done because it's been a week without hot water for my tenants.

I'm a single parent and I don't know anybody that can come and do a quick fix for me. American Home Shield's cost is affordable and even the service cost that I pay is great compared to what I will pay out of pocket if I didn't have it. They're a security blanket for me, I appreciate them, and I ain't gonna drop them or leave them. It's just that some of the people working for them don't really satisfy their customers.

My refrigerator was not working. Sears came in. They looked at it and determined that it did not have parts to fix it. So, they recommend replacing it. The claim submission process was pretty good. I'm pretty happy with American Home Shield. They gave me an option to either take the refrigerator, which was comparable, or take out the cash and buy on my own. I ended up taking cash and buying the refrigerator I wanted. I have submitted the form. I'm expecting a check to come soon.

I needed a motor on the pool and it was leaking, and the contractor did a good job. I’ve been telling everybody about American Home Shield that I know that doesn’t have them.

I was pleased with Abby's Heating & Cooling coming over. Our AC wasn't working and it was unclear what the problem was. We had tried replacing the filter, and that didn't work. The technician took a look at everything and gave me some advice about what to replace at what point. But it ended up being an easy fix. The furnace unit was flipped off, and we don't know how it happened, but we wouldn't even thought to look. All he did was flip it on and that helped us out.

We had three major leaks under our sink, and my husband fixed them all. The switch for the dishwasher for the water was in the off position and we did not know that. We thought the motor was gone on the dishwasher so the gentleman from Angel Appliances Repair came in, opened the cupboard and saw immediately what the problem was. He was in a clean uniform and so polite.

I told American Home Shield that the cooking range was not turning on. The lady who got in touch with me was from the Philippines so I could hardly understand what she was speaking in English. I told them I wanted somebody in the United States. But then, the contractor was very helpful and explanatory. They did it on time. They came in, took all the elements, and they all started working.

American Home Shield is a great program to have. I like the way they set up the service and set the appointments for you. You don't have to call anybody, they call you.

I had a claim for my exhaust fan and ceiling fan. I put in a separate claim, so AHS was trying to charge me for that because somebody on Home Shield's end canceled it. Then they tried to come back and charge me for the service fee. I didn't like that. I paid for the first claim but I didn't pay for the second one because the guy waived the fee, so I didn't owe them money. But the claims went fine because AHS sent the people out and they did the work. The technicians were good. Everything's working good. But I would like for AHS to communicate more with each other. I was feeling good about my experience because I got my services done but then two weeks later, I get a bill.

I'm an agent Realtor and I've been using American Home Shield forever and ever. I've used them a couple times since I got mine on my personal house, and I have them on several properties. I really like sellers to try to get that when we list, just in case something goes wrong during the listing. It is also good for the buyers because that gives them some protection afterwards. I like that I can add the extra things to it like well, septic, or different things like that. I also like that the seller just pays the extra 75 when he gets a warranty for the buyer, and then if the buyer uses it during that time, it's only 75 to cancel.

I had an outstanding experience with the contractor that came out for a garbage disposal that was jammed. I have two accounts with American Home Shield and I recommend it.

American Home Shield's website has appropriate amount of detail. I like that it had a quick link to the contract so I could easily verify if the issue I was having would be covered by it. So it was a timesaver because there would have been a decision maker whether I would request a service or not. It's laid out well and it’s easy to do. The contractor came out promptly. One of the springs broke so the door couldn't open at all. The gentleman saw the spring right away. He was very professional. He also made a point to make a connection with me as a customer, and not just a number. And he asked me various things while he was doing his work and just small talk here and there. He did all the work the first time and I would recommend his company.

A couple of years ago, I paid extra for the AC pipe to drip outside because it is always tearing up my kitchen ceiling. This time, things were leaking in the kitchen and dining room. I had water going everywhere because that pipe was backed up. The tech got out fast. I'm scared to get my ceiling fixed because every time I want to get it fixed, I go through water dripping. But this time, he showed me that I could suck it out with a wet vac. He said, "Try to do at least once a month and suck the thing out." Since my appointment, I've bought a wet vac. I was greatly satisfied. He showed me everything. I brag about AHS and tell my friends they need a home warranty. I've never had any issues with this company.

The tech that came for the garbage disposal did a great job. He was fast, efficient, answered a question and was in and out. We also have a claim for the dryer, the microwave, and the freezer. The microwave is still in the process of being fixed, which has been almost a month and a half now. He fixed the freezer. With the dryer, I was trying to communicate with him that, "It's either overheating. But it turns off right when I start it, and then it's hard to turn back on." But the communication wasn't there. He was a little hard to understand. I don't think he understood what I was talking about. It was difficult talking to him. I know that the woman on dispatch said to give him a call and they have a translator, but that's really frustrating to have to deal with. He's been out at least four times for the microwave, and has taken different parts of it, and keeps coming out with the wrong part. It's frustrating on that front.

We're very happy with the technician that came in. He was very knowledgeable and he fixed everything really quickly. The only issue that I had was that it took a little bit too long because at first, we thought it was the dishwasher that had the problem. So when the first technician came in from Sears, he said that it wasn't the dishwasher but the garbage disposal which was connected to the dishwasher. It took almost a whole month before I could get through to American Home Shield so they can find out exactly what happened and for them to resolve the problem. But once they did, they fixed it and everything is working fine now. We've also done a call when I had problems with my washing machine and dryer. The techs fixed it with no problems whatsoever. I recommend AHS very highly. I used to go through with Sears and I was not happy with them. That's why I switched.

Our air conditioner needed to be fixed and when the technician came, he had all the supplies that he needed. He thought ahead and brought the stuff that he was going to need to fix our air conditioner. He was prepared and he was done in 20 minutes. But when another guy came for our oven, he didn’t have all the parts needed so he had to come back three weeks later. It was more a frustration over him not doing a good job. He had to bring somebody else in because he had to pull the oven out. But for the most part with AHS, anytime that we needed service, it’s been pretty fast service. Everything that’s gotten fixed in our house has been fixed. Not just for a temporary fix, but it has been fixed to keep things going.

A couple of months ago, a young man came out from Sears for our refrigerator. It's a two-year-old Kenmore refrigerator and it was leaking. It started leaking again but I didn't even put a claim in for that. But American Home Shield's process is easier than heck. I can even go online if I want to. But I call them because I'm used to calling them. I stopped using them for one year when we first moved in here because the house already had a warranty. Then I went right back to AHS. The contractors are all great. AHS only really sends out the best. I've already referred them to my neighbors.

The experiences we've had with American Home Shield have been okay. But we only called them out for keys then we spent $75 for the initial call, and then we had to spend another $145 on top of that. Now we're calling them out again $75 for an air conditioner guy. We have an AC issue where the condensation is coming down into my attic. The guy said that the connector where the condensation goes back into the plumbing had come out, and he wasn't sure if it would stay there because it wasn't something he would fix, it was a plumber that would fix it. He said that it had cracked. It must have vibrated out again.

On a scale of 1 to 10, I give American Home Shield about a 6. On my secondary house, I went with somebody else. American Home Shield tends to hire outside of the city areas so it's hard to schedule things when they're not very consistent about having local people. They sort of have people on their own list that they tend to call. They don't look at reviews unless it's their own reviews. But the most recent contractor that we had was really good. The ones prior to that were the ones that had been the real problems. They replaced our heater, damaged the walls, and never came back to fix the damage on the walls. I'm not real happy with the people that American Home Shield tends to hire.

I was having trouble with my garbage disposal. I had done the Allen wrench thing before to clear it up, but it still wasn't working. I didn't realize I had to do a reset. The repair company came over here to show me the reset button, then it worked fine.

The original claim was on the phone, and then I called in last Friday as soon as I got back. It was 97 degrees, and it was 92 inside my home. I turned on the AC and it did the exact same thing. So I called immediately and filed a new claim. American Home Shield said they would get back with the tech and have him come back out. The tech only did the work on my air conditioner less than a month ago. AHS was just going to call him back out because he has been in my house before. He has always done a good job. But it’s the exact same thing I told him about. He was there when I wasn’t. He called me when he was done with the work, and said all he had to do was change a battery in my room. I said, “You know, I don’t think that’s it. Because I could still turn the AC unit on with the remote, because it’s a wall unit. But you’ll have to stay there for at least a half hour because that's what happens, then it turns off and it won't come back on.”

When my dryer wasn't getting hot, I went online to do the claim and I loved the website. It was great. American Home Shield then gave me the company name, and the day and timeframe they’d be there. Sears came out and they were good. The repair man said it was a switch. He happened to have it on his truck, and he fixed it, and it’s working fine. He was nice. Everything has been really good with American Home Shield. It's been super simple, and I've only had two issues, but they were super responsive on both. I also liked the contractor that they sent out to deal with the problems. I've been totally happy. I went from a one year and extended it for the next year.

I had a leak in the garbage disposal and it was determined that there was a big crack in it. A gentleman came and checked it out. He didn't have the horsepower that I had so they had to order it. He came back about four days later, replaced it, and everything was fixed according to plan. The process was efficient time-wise. We had someone out here within a day or two days of putting in the claim and within a week, everything was done.

The interior of the system seemed to be working fine but it was loud and rattling noise on the unit outside on the compressor. I put a claim online and the thing I don't like about the website is you're kind of limited on the reason for the claim because of the dropdown menu, and you have to pick from a certain list of things. AHS could allow you to be able to customize the reason more than just picking from a list though there's a box where you can add comments. But as far as using the website to file a claim, I kind of like it because you don't have to call and wait on hold.

Every time I called AHS, they answered and usually, the contractor would be out here within a couple of days. My heat pump was putting out just warm air so I called AHS. But the next morning, the heat pump started working like it should. A-Advanced Home Services still came out. They checked the Freon and the inside and it was fine. They didn't see any reason why it had the issue. But anyway, they was all right. I had no problems with them.

We keep American Home Shield because it's a good safety net for big things. I recently had a plumbing issue that went very well. The guy that came out did a good job. One thing he did not do was there was a hole in the ceiling from the leak, and he was supposed to follow up and somebody was supposed to call and repair the drywall, and that didn't happen. My husband's been patching it himself.

When getting a home warranty, everybody's looking for a prompt response and quick fix, and American Home Shield does all of that. The contractors that they align themselves with are super nice people that I've dealt with so far. They actually call and give a 30-minute heads-up before they get there and they're very professional. We recently had a filter in our furnace that we were unfamiliar with as it was a different kind. We had somebody come out and replace that and also showed us how to replace it.

The AC wasn't turning on. I let American Home Shield know about it on their website. It was down for three days before I was able to actually put it in. So, didn't really like it too much. At the present, I am not very fond of American Home Shield because the same day I put that claim in, I did one for our plumber. We never got anyone out, and AHS charged me $75. I ended up having to hire someone out of my own pocket, and AHS still has not given me my money back. The tech that came for the AC was quick. He just jiggled some wires and everything came back on.

The front right burner of my stove wasn't getting hot. It had a hot surface light on constantly. I called it in to American Home Shield. Then I got an email saying that there was a contractor provider and they would contact me. They did contact me within that day. We did a video call and they diagnosed the problem and then ordered the part there. About a week or two later, they said the part was in, set it up, and they came out soon thereafter to replace the actual burner. I was able to use my stove again.

We're on about our eighth call for our air conditioning unit. American Home Shield is going through each piece of equipment that they can possibly find an issue for. Now, they've worked on our electrical panel, but it's really not the issue. The problem is the condenser. But we've had to go through all of the process of them going through one thing after another. I understand it's a process. But I don't like it. It would be nice if they would just fix the condenser. We've had to live with this terrible heat and everybody's miserable. It's been a long, drawn-out process that started in June and we've had to put out a lot of money. As far as the air conditioner is concerned, American Home Shield is not a good company to deal with.

I'm lucky to have American Home Shield. Within a day that I sent the claim, a plumber came for a leak with the sink. He was awesome. He had a great personality about himself. He resolved the issue though at the beginning, he did have to wait for parts.

The plugs didn't work in the guest room. Then downstairs, in the living room, the electrical outlets were not working. When we were plugging something, it wouldn't work. The last company had come out was probably the third company, and they seemed to have fixed the problem. The other ones put band-aids on it, but we didn't know they had put band-aids on it. But this last company realized what the issue was, and had come in and fixed it. They had to come out twice. The tech did his work and cleaned up, moved my furniture back, and left. I will refer Home Shield, which we have. They usually send out competent people where you don't have to keep making requests, and that it's one copay for the individual to come out and they fix our issue. We've been in this house for 15 years and we've had Home Shield that long as well.

A repairman came out for a pool that was leaking. He fixed the leak and was professional. One other claim was for the dryer and I was satisfied. Everything's good with the service. I'll probably renew American Home Shield. Thanks to them that they were there to help me out and get things fixed around here.

Among the other companies, American Home Shield is much better than the others. We called in a refrigerator that was not cooling and they had AZ Appliance Repair come over. It was done in a timely fashion. They came on time and were prompt on keeping me updated. They took care of the problem and followed up. This particular experience was really good.

The AC furnace unit would not cool the house. When it was running, it smelled like wires burning, so I was afraid. I shut the unit off and bought two air conditioners for the windows and then remembered that I have a home warranty. American Home Shield sent a tech out. He was rude to the girl on the phone that he was talking with. He was also bashing American Home Shield to my daughter saying that they never agree to fix anything. When they sent him back, he did an excellent job cleaning the furnace. He was not the neatest contractor in the world. But the unit is working perfectly now.

We just moved in and we didn't have the proper keys. Sending the service request to American Home Shield was pretty simple. Somebody called me to make sure that I had received some paperwork in the mail and then she did the appointment for me over the phone. But my experience was not ideal because I was not told how the rekey worked. I had not looked up what a rekey was. I assumed that when you move in, where you call a company that gives you new keys and that they would change the locks. But I didn't have a key to the front door because the seller didn't give it to us, we just had the keys for the garage door and the garage opener and the gates around the complex.

I had a couple of claims with American Home Shield and most have been for a fridge that was leaking. They assigned someone very promptly. The company assigned sometimes comes immediately and sometimes it can take up to a week for them to come because they're so booked. I also did a claim when our heater was not working and someone came out to check on that. He was very prompt, arrived on time, and was very courteous. He did a little extra check of our air conditioner too while he was out there. That was very kind of him. American Home Shield has been good so far and I'm completely satisfied.

The tech from Bob ordered the pool motor because it burned up. Then he changed the motor and brought me the filters. He did everything he needed to do. It was a good service. We're very happy with his service. The first time we called AHS for a pool claim, they gave us another company but they never responded. So AHS called Bob and every time we had a problem with the pool, we always requested them because they're very good. My husband and I are very happy with AHS.

The AC was blowing hot air so we called AHS and they sent Consolidated Mechanical here. The tech, Alex, got it fixed and the unit ran for about four hours but it started blowing hot air again. I called in and they said they would send them back. Alex came back with a circuit board and he put it in. The first time, he said the connections were loose and he thought he had it all connected and working well with the board. But he said there's a lot of vibration with an air conditioning unit and he said that those connections vibrated loose again so it needed a new board. The unit is operating fine now.

Home Shield sent someone out here but they never called nor showed up. When I called them, I kept getting voicemail. I was told they would have someone call me but no one ever did. I'm having continuous problems in my home so I called Home Shield again and said, “I need you to send someone out. I don't want you to send whoever these people are you sent the first time ‘cause they never came.” I gave them three weeks. The initial contractor called me and said they got a call from Home Shield and that they were gonna schedule me. I said no as I didn't even want them in my house at that point.

With American Home Shield, anytime I've needed something, I've always been able to get someone out here quickly and they've been very helpful. Seabreez AC and Heating came out and they fixed my air conditioner. They were the second people to come out and look at it. The gentleman did the repair really quickly. He might have been here for about 15 minutes and he found the problem. My air conditioner is working again.

I had an issue with my AC that on July 14th, a contractor came out for. They diagnosed the issue and submitted the claim. I then followed up with AHS to discuss options. They told me about the cash out option and they said the other option would be they replace the AC unit and I will pay for modification fees. Before we found out the detail about the cash option, I had to follow up with them for two weeks. When I called, they would always say that the cash out option people were on lunch or that they had left for the day. After two weeks, I found out that they would only offer me $1,816 for the cash out option so I denied that option and told them I was willing to pay for modification.

I had an issue with my toilet. It was kind of rocking. The gentleman came out and he looked at it. He said something was wrong with the seal. So, he removed the toilet, fixed what was underneath to make it fixed level and not rock. He took about an hour to finish the job. He was very professional and explained what he did. Everything's working fine. American Home Shield has a great claim process. I'm able to go online and put a claim in and they assign a company who comes out and does the job. I haven't had any problem with American Home Shield.

Initially, it took American Home Shield forever to get something going on wiith the dishwasher because of delay in parts. So we waited several months to try to get something done. But they finally figured out that they could go ahead and replace it, which was a good thing. I wish they had done that earlier. We put the request in back in March and it was before July that they ended up just saying they couldn't get the parts so they were just going to replace it. But once they decided they can replace it, things moved real quick. We got a thing on the email come in and we got a gift card for Lowe's. We're right now in the process of picking out a dishwasher at Lowe's and getting them to come and install it.

Recently, Delta came and fixed our air conditioner and gave us some relief. 10 years ago, our air conditioner went out and it was deemed that we needed to get a whole new system. The only thing that I wasn't really happy about was the air conditioning unit is on top of our carport, and the vendor that Home Shield sent out required a crane to be rented. It would have been like thousands of dollars and that was not something that Home Shield would cover. I had a friend's uncle come out and they didn't need a crane. So, I felt like the vendor was trying to get over and just get extra money. I wasn't very happy with that. But American Home Shield cashed out and it was fine. I was able to get it taken care of.

The tech was extremely helpful. Our AC unit was blowing hot air and he came out immediately. Having a home warranty, I don't have to pay for any surprises. Everything seems to be covered. You always have surprises that come up, and you know it's going to be taken care of.

Everything was good when Walston Mechanical came out for plumbing. They came out initially to fix the toilet. It was two toilets I put in for. They came out and once they left, one of the toilets started running or leaking. But it wasn't leaking on the outside. It was leaking inside the bowl. It just so happened to take place when I was out of town. The water company called and let me know that I had a 100-gallon an hour leak going on in my house.

My refrigerator was leaking on the floor and messing it up. I called American Home Shield and the rep asked me what I needed. Then, she asked me to show her the refrigerator and give her a description of what was leaking. She did a thing called stream where she took a picture of it while we were on the phone. The tech called and told me who he was and that he got a call from AHS about my refrigerator. He asked me questions so I knew he was a legitimate dude. He was very polite. He came in and asked me what was going on and asked me why I thought it was the icemaker. I said that I didn't know. I was getting water on my floor and the icemaker has given us trouble before and I thought maybe that was the same situation. He said okay and he opened up the refrigerator, and he said that was not it. He said he got a bummer deal for me and I asked what it was. All I could think of was a new refrigerator and he said that we got to clean out the fridge.

American Home Shield is supposed to send someone to do the rough finish on the ceiling where the plumber had to cut holes. They might have tried to call me and I didn't answer. We were having water leaking from the ceiling because we had plumbing issues upstairs. The plumber was super friendly and a great guy. He got in there and got the work done properly. I had also dealt with him when I had our penthouse two years ago.

I've had a problem with AHS one time when our garbage disposal went out. Then recently, I submitted a claim when my dishwasher wasn't draining right and the soap dispenser wasn't opening. The appliance service guys came in, they fixed it, and everything's great until now.

If I knew how things work, I would fix it myself and avoid the cost but I’m not an AC mechanic, that was why I called American Home Shield out. The first issue was there was no hot air coming out. It was at 10:30 at night. And of course, it always happens on a Saturday night. I was in the kitchen. My wife was out in the bedroom, and she said, “There's something wrong in the air.” I said, “What? How do you know?” She went, “I just felt it go on. I normally feel a whoosh of cold air, and it came out warm.” So, we looked. The fan was not running, but the air handler was running and blowing air. In other words, the thermostat was triggering and the thing was kicking on, but the outside unit wasn't working, and it was just blowing warm air.

Normally, stuff gets fixed pretty quickly. But we're in some kind of holding pattern waiting on parts to come in for the AC. Floyd came out first but they don't work on this particular brand of AC unit. So when it got into the nitty-gritty, they had to refer it back to American Home Shield and Home Shield had another company, Blizzard, come out. I have a hard time believing that it takes two weeks to get in any part anywhere in the world. The air conditioner should get fixed sooner than a two-week waiting period. Sometimes American Home Shield is like, "We're going to try to piece and part it together," instead of replacing the unit if it is bad. But in general, I would recommend American Home Shield and I would renew with them.

When I set a claim up online, it's easy. It's almost instantly that a contractor calls and they have someone within 30 minutes. I get a text saying that a contractor is coming out to look at my problem. Some of the contractors are not very good at all but some of them are great. The air conditioning place that came was great. All American Electrical Services was amazing. The guy that came for the lights that kept flickering was awesome. He replaced something on the sides. That's my second time that I've had them out here for a different occasion and they've done a great job both times.

Sears came out for our dryer the next day after I filed the claim. The young man was efficient and he fixed the problem. That dryer has now broken twice. It's probably $500 worth of repairs or more and we've paid $150 for the copay. We had a problem with the dishwasher too. We've had American Home Shield for three years and we've used it three times. It’s been worth it every time.

The air coming out of our AC system was no longer cooling. American Home Shield's claim process seemed very straightforward and quite fair. The service itself was very promptly scheduled and taken care of. The service call identified the issue and it was an inexpensive and quick fix. We were back in good shape that same day of service. We were quite pleased. Our experience has lent support to the notion of a home warranty being a good preventive investment that I would recommend.

The only drawback is the contractors that come through American Home Shield sometimes and they don't know them. I don't like most of them. They're a pain. They don't want to work for AHS. They try to make more money out of us and that has been a problem. I call back and let AHS know about that particular incident. And normally, they're good and they say, "Well, if it doesn't work, we just go ahead and assign somebody else." But I've been lucky that I haven't had issues with the plumber that I had and the person who came for the refrigerator to be fixed a few months ago. My ice maker was leaking from the wall. It's a valve to the refrigerator line that goes for the ice.

The AC wasn’t coming on and off. So, the thermostat wasn’t reading anything. It took a week to get the techs out but it was in a timely manner. My husband made a claim to American Home Shield on Friday of the week before and the contractor fit us in on their first available. The two techs were wonderful. I explained to them what was going on. They assessed the situation fast and told me exactly what was wrong. They weren’t even at the house long. They fixed everything and explained everything what they had to fix and what I need to look out for. And then, they were on their way.

Hers and His Plumbing - Florida came out to fix a couple of things. Two of the things they fixed were fine. The last thing was the toilet in my master bathroom. It was running. We assumed it was the flapper because the flapper was sinking in. But once they left, the handle became really hard to push. Maybe the chain was too loose and then the toilet is constantly running now. It's running a lot longer than it was previously. It'll run for four or five minutes and I have to go in and shut it off.

My icemaker didn’t make ice, and Digital Warrior came out to repair it. The repair man was very friendly, clean, professional, and polite. He called before he came out then took out the icemaker and seemed to know what he was doing. He had to order a part, but when he put the new part in, he still found a problem in it. He ordered another part and hadn't been back yet. It takes time to get a part, and that was a week ago.