American Home Shield Reviews

Something happened to the circuits and the lights of my refrigerator. You couldn't stand to open the refrigerator because it was like a strobe light that was blinding. I did a claim online and I got quick action. A tech diagnosed the situation, ordered the parts, and said they would be delivered directly here. By the time the parts were delivered, it was approximately a week and a half before the tech came back to actually install the new light.

GM Appliance Repair came out for the dryer and fixed it. I used it two days and the next day, it broke again. They came back out and said that the part they replaced underneath it broke so they had to order a part. I had to call and ask them when the part was gonna come in. They called me back and made an appointment to come and finish fixing it. Then they were gonna keep the ticket open because when they finished fixing it the second time, the washing machine wouldn't work. It would just start on the spin cycle and cut off. I couldn't understand that so I called and said it broke again. He just laughed and said it was working. But I kept trying, and it was like it had to catch up with what they did, and it started working. The only thing that I don't like with Home Shield is when they replace something that I already paid money for, they give a cheaper kind.

American Home Shield's service is great. When I had some electronic switch that wasn't working, I just applied for a claim on the website and it was very easy. The tech came out earlier then the issue was fixed very soon. I keep the same company, American Home Shield, because I don't have any complaints, and I just recommended other people to them.

My washing machine stopped working. It was stuck with water in it. The tech was there for about five seconds, and he knew exactly what the issue was. He gave it a temporary fix, and then came back with a part within a day and a half and fixed it completely. It was good. It was easy and super simple.

You need to figure out who the contractors are and research them carefully before using them and go through American Home Shield's list of contractors. Because I wasn't impressed with some of the ones that they wanted to send my way. I was on the phone with them and I had them pull up the names. I looked at their ratings and their locations. Some of them were not even anywhere near where I live. Other than that, American Home Shield's website was user-friendly. My recent claim was a bathroom exhaust fan that wasn't working. The tech replaced the motor and did a great job. I would recommend that contractor and use them again.

I've been very pleased with American Home Shield. I had an issue with the ice maker recently and it's the second time we've had to have it fixed. We've also had work done on the dishwasher, the refrigerator, and the washing machine. All that has been very good. Burton's Motherlode Appliance is excellent. They come on time and get the job done. I would definitely recommend American Home Shield. My rates have gone up but everything seems to be going up, so I still think it's worthwhile rather than having to replace appliances. I wouldn't go without it.

I recently had an appliance worked on by Hot Shot Appliance Repair. The tech took care of the job as quickly as possible and was gone. But AHS's fee keeps going up and up. I started at 40 something dollars and now I’m up to $50. And I’ve had very little happen to the house so I'm out a lot of money. I tried to cancel once and the lady scared me to death out of doing it so I continued with AHS.

We had a drain line leak under our kitchen sink. The bathroom sink also leaked. Then, when we turned the shower on, the spigot leaked when the showerhead was running. Nussbaumer Plumbing came first and that was not a good experience. The plumber replaced the washer on the drain line under the kitchen sink and that fixed that problem. He went to the bathroom and said that the access panel for the shower needed a new diverter. Now, we have an access panel inside of the linen closet. He said it did not reach up high enough and so he would charge $500 to $800 for us out of pocket to cut a hole in the drywall to get to where he needed to be.

We've been with American Home Shield for two and a half years now and we used them twice. They helped us both times. One time they replaced the whole AC unit for our sunroom. Recently, I didn't have AC upstairs. The compressor went. The contractor said they had to get an okay from AHS and order the compressor. And they did. AHS sent the compressor, and the contractor put it in. It's working perfect. They've done a good job. I would recommend AHS.

American Home Shield is easy to get in touch with and they're easy to schedule, and they've done it timely. It was not always that way. I used to have them when I lived in Virginia, it wasn't that pleasant. But since I've been here in Florida, they've been very responsive. I've had good relationships with and service from them since they've been here.

On the toilet seats upstairs, the water was running. It looked like the pump went out. I called American Home Shield. Everything was perfect. The guy showed up on time. They scheduled the appointment. He was outstanding. He was professional, intelligent, went right away to the to the problem, took care of it and he was out. Overall, American Home Shield improved. When they address a problem, they listen. They are smart. Before, I was talking to a wall. You try to address your issue and you go around and around. These days, it’s totally different. I was amazed. I advised everybody to switch to Home Shield.

We love American Home Shield service. I've referred about four customers to them. Recently, somebody came over and looked at an appliance and said, “Well, don’t use it. I’ll be back. I don't work Saturdays, but I'll come if the product comes in.” I said, “Do you want me to go pick it up somewhere?” He said, “No, I’ll go get it.” On Friday, he called me and said it came. On Saturday, he was here between 8:00 and 10:00, and fixed it. He let me know everything that he was gonna do when he did it, and it worked fine. The guy was Johnny-on-the-spot. I’ve been very happy. You got to know with American Home Shield that you're not going to get a fix that day most likely. You have to wait for the product, and then they do it. But they were really good. I call on the machine to file my claims, and I usually just take whatever they say.

When I call American Home Shield, the responses are good. There's not a very long delay to get whatever I need to be fixed dealt with. The service technician who came once for the water heater and another time for the sink was very efficient and prompt. The only issues I have are the expenses. The water heater cost me 400 plus some dollars out of my pocket. Also, there's a deductible of $100 that I have to pay. Then after that, the technician says, "Well, my price for labor is not totally covered by AHS. So you have to cover the difference."

We picked American Home Shield because I worked with a property management company previously, and I had a lot of experience submitting claims through American Home Shield for a variety of homes. And it was a positive experience then. Recently, our washing machine was not working. I did a livestream with the company beforehand, before she sent somebody out, just so the technician could see it. It was having a couple of problems. One where it was filling and filling, and not starting the cycle, and another where it was filling and then completely drained. It was making a weird sound, and it wasn't even starting. So I had no idea what was wrong with it.

The tech that AHS sent tried to un-jam the garbage disposal, but that didn't work. So then, he ended up replacing it. He was friendly, answered all my questions and did a great job. I've also had the disposal replaced twice before. This one came with a stopper and this was the only one time that they came with a stopper. So that was pretty nice.

The refrigerator stopped working so I called American Home Shield. The guy came to fix my refrigerator and he did a good job. He ordered the part for me, the compressor. After one week, he came and he installed everything. Now the refrigerator works very well. I’m very satisfied with AHS.

The dishwasher wasn’t working. I got the service set up through American Home Shield. A guy came over and said the motor was broken and he replaced it really quickly. He was great. He was in and out within an hour. In my experience so far, the claims process through AHS has been pretty quick and easy.

I have faithfully paid my premiums (approximately $45 per month, each property) on three different properties for several years, plus have recommended AHS home warranties to many of my real estate clients in the past (sorry about that!!!). I have had one somewhat successful (at least for a while) service call on one of the properties--minor repair to the water heater that lasted for a few more months. I've since replaced it at my own expense.

American Home Shield has refunded my cost to repair the Water Heater. I am very satisfied with their Refund. Thank you. It was a difficult task to get to the point of getting the refund. However, I am satisfied with their response.

I put in a service request for AC on August 6th. It took a solid week for them to get someone out. In the meantime I had an HVAC company out to diagnose the problem. I also talked to 2 other HVAC technicians who told me the same thing that they did. Once the technician that American Home Shield sent out finally got there he confirmed what the others had told me, which in a nut shell, was that if American Home Shield had done a job that they did at my home in March of this same year correctly that the issue I am having now would not have happened.

I said the unit was freezing up because it had ice on there and it wasn't working. The contractor came out on the 13th. And when the tech looked at it, he just went to the backyard, did whatever he did, and then said it was fixed, it started working, and that was it. He must have added their Freon, and then left. But then, it started doing the same thing. So, I put in another order because it wasn't repaired. I paid the $75, and then they came back and gave me a different diagnosis. He said there was a part that needed to be replaced. They had to order it. But he came out on a Monday and we're still waiting on parts. I get it. But I called and they didn't even call me back to say, "Hey, we're still waiting on the part." It's a gap. We are in the 90-something degrees weather. Other than that, it was a great interaction because they responded well. And they came out quick.

I couldn't get the air conditioners to work right, and there were two separate air conditioners. They were coming on by themselves. RR HVAC came and put the thermostat up in one and told me that they would be on manuals, so I could just have them come on when I want them to come on. After they had left, the downstairs one was coming on at 3 o'clock in the morning till I would get up at 6:00 in the morning. My neighbor had mentioned it to me because it was waking his daughter up whose bedroom is by the side of the house.

Overall, American Home Shield is pretty good. However, we've had bad experiences with plumbers. They started charging us $1,000. We ended up paying one of them $2,000 and the problem was still not fixed. So, I called American Home Shield and told them they need to quit sending certain companies out. We have a pipe that got clogged and the plumber won't unclog it. Now, they want another $800. This pipe is right under my house which is up on stilts so the plumber could walk right under there. He said he was gonna come back and do it but he never did. If we have to call a plumber again, it's a waste of money because we pay $75 for our deductible but we end up paying a lot more. And we have nice new pipes down there. It's just something in this one pipe. And the guy that charged us the 2,000 said, "Oh, you'll never have this problem again. I fixed it." He was a liar.

A/C Doc Heating & Cooling was wonderful. They were very professional, did everything they were supposed to do, and did a good job. They said that the unit was messing up bad, so if they fix it, it’d go back out in less than 30 days and it'd be best to replace it. It came out good, and I'm very satisfied. I told some of my friends about American Home Shield and the people that put my system in my house.

The microwave was not working and one of the parts was kind of burnt. So, every time we turned it on, it had an electrical shock. The appliance people ordered a new part and repaired it. As far as the claim process with American Home Shield, I don't understand if I'm supposed to contact the people or if they're supposed to contact me. Usually, when I get to the page, it says something about contacting them, but that's the only thing.

Mae Dae Electric did well. My outlet had went out and even though it wasn't covered under the warranty so I had to pay out of pocket for some stuff, they did what they were supposed to do. The outlet was outside and AHS considers that not being covered expenses. They only cover outlets inside the house. For some stuff, sometimes, you feel like you're kind of paying for nothing but American Home Shield is worth it. It's good for homeowners because it does cover a lot of the less severe things. But if the problem is something that may be more than you probably anticipated, you're gonna have to find somebody else to do it for you or pay the expensive price that is given to you when a contractor comes out.

My water heater wasn't heating up. I called American Home Shield, told them and they set me up with the plumbers who then came out a few days afterward. They told me that my water heater was all right. The thermostat needed a new adjustment on it and one of my pumps that went to the water heater wasn't working. The plumber got all that fixed. I'd recommend AHS. They're good.

The work was good except the new garbage disposal is louder than the old one that was replaced. Plus, it's a lower power rating. The plumber gave me a choice because he doesn't have the one-half horsepower garbage disposal. It'll take about a week. My wife wanted the garbage disposal fixed so we went and got it done when he came in.

The freezer top was freezing a little bit. My food was freezing, but it wasn't hard. It was like the ice wouldn't freeze all the way. I called Home Shield and then the contractor that they sent out wouldn't do Whirlpool. So they had to get another one out. The tech said he was so backed up but he would me in three days later. My husband was home when the tech came out and he said I needed so many part that it wasn't even worth getting, so I'll get another refrigerator. It took me three weeks to get a refrigerator. It shouldn't take that long to get a refrigerator. It took a while for Home Shield to approve it. When they approved it and by the time they sent the gift card for Lowe's, it wasn't on my phone. So I had to call back, and they put it on there.

The AC was not turning on at all. When I first noticed it was warming up inside and I went out to check on it, it was making a very loud screeching noise. Then it quit doing that and then there was nothing at all. I called American Home Shield at about 9:00 in the morning, and someone was here at 5:00 that evening which was wonderful because it was a super hot day. The tech was very nice and very professional. I had a few questions on maintenance after he got it fixed, and he answered all my questions. With AHS, it's good being able to get someone out to make a repair and have a company that stands behind their work. Plus there are no unexpected expenses, you're gonna pay $100 deductible. My refrigerator also went out and they replaced it. I haven't gotten the check yet but it's nice to not have a sudden expense like that.

The filters on the AC were turning black and we were thinking that it was an issue with the AC. But the contractor checked out the system and said that everything was okay. They were good. We’ve used American Home Shield several times and I’d recommend them. It’s beneficial how fast they are able to get a contractor out here after submitting the claim. I usually do it online through my phone but an app would be nice.

I went on my account, registered my claim and the service was great. The plumber, Orwell, came on time, fixed all three toilets and was efficient. My experience with American Home Shield, on this particular service, was fine.

We reported that the upstairs AC unit wasn’t cooling. The tech came out and did something. But after a couple of days, we noticed it still wasn't cooling that well. I did call the contractor's dispatch and let them know. I left a message but they didn't call or come out in a couple days. I tried to do it online through American Home Shield but the system won't let me do it without paying again. So my wife called American Home Shield and got it set back up. When the tech came out the second time, he had to order parts. A coil was leaking and we are going to be charged $600 to change the coil.

The electric wasn't working when the contractor turned on the switch to turn on a light. They were very nice on the phone and helped me on the phone a lot. They went out yesterday, put a new light up and fixed it. I told them when I have problems at my house, I would like to use them. American Home Shield has worked out good for me. Trying to work with all these different contractors is hard when I can call them and they send someone qualified out to do the job. That makes it easy on me. It would be nice to have help on my commercial buildings. I asked my daughter, and she came back and told me they don't do commercial. But if they did, I would put the warranty on my buildings.

It seemed like there was a disconnect upstairs because the air was not really pushing out of one of my rooms. I was trying to find out if the ducts were disconnected down in the basement next to the furnace. I did a claim to American Home Shield and they sent somebody out. The tech told me that I could try to get an attachment to go on the unit. He also went to a couple of my outlets, my intake vents, and showed me where there was a slight disconnect, and told me what I could do to fix it because he doesn't do that. I could also just pay them to come back. One of the ducts had dropped down a little upstairs, and he said I could do it, or they would tear out the wall. I didn't want the wall torn out. So, he gave me a quick solution for it. So, I did that but I'm still having the same issue.

Richards Plumbing Service is freaking awesome. They came out because we had a dysfunctional InSinkErator water source that was no longer working. It's 16 years old, and it had a filter on it. Overall, the claims process is working well because when we get somebody bad (and we have), American Home Shield is willing to go with somebody we trust and appreciate.

The ice maker wasn't dropping ice. The technician came out and had his shoes on or stuff for the feet so he wouldn’t dirty up the floor. He also had his mask on. He had to order a part and we waited for it. Then he came back and fixed it. Overall, American Home Shield is a good service. I'll be calling them again because my Whirlpool doesn't work, but I have to wait for another month to recuperate.

I had a toilet claim and Whitney T Holdings came out within two days. They fixed the issue but another issue started occurring. Now, when I flush the toilet, the water just continues running down and inside the toilet so I would need to kind of press it again so that the water stops. Also, I had an issue with my icemaker and the guy who came told me that I had to turn on and off my ice machine every day and that nothing was wrong with it. That was completely false because I called another company that I paid for and they came and installed a flap that was needed. My ice machine is working perfectly fine now.

We called and said that our AC was out for both the bottom and the top. American Home Shield sent an AC company and the tech said that it was the electric and I have to call an electrician. We spent an extra 100 bucks and got an electrician out here but the electrician said it was not the electricity. We played tap games for at least two days and eventually, we gave up on that because they kept passing us back and forth. I asked American Home Shield to send a different company and they completely refused and said they have to close the ticket and recharge me. We ended up not even going with American Home Shield. This was just one of those experiences that did not go very well. I've had other claims before and they were fine.

AHS is wonderful. I had a refrigerator ice maker that didn't work. They put a new one in, but it wouldn't work, it wouldn't dispense. They bought me a brand new refrigerator. Right now, they'll be delivered. I also had a claim for the dishwasher. The only thing was, the techs didn't have the parts so they’re gonna come Wednesday. But I didn't hear from them. So I called them. They said they'd be out here tomorrow between 1:00 and 5:00. AHS is a great thing, it only cost me 125 for the service call. I don't know how in the world they do what they do for the price they charge. They're a great organization. I'd recommend them to anyone.

The AC never had a problem until one day it didn't cool properly at around 2:00 in the afternoon. I have 10 dogs so that was not possible. The tech came out and he was incredible. I would have paid him twice for whatever they paid him because he was beyond amazing. American Home Shield's claim process was super easy. You can't ask for anything easier.

We had a leak under our sink, and it was coming from the faucet in the kitchen. Unfortunately, with that kind of faucet, you can't just replace the tubing that goes to it because the leak is up inside the faucet. The contractor determined that was the problem, and they ordered a new faucet. It came about a week later and then they replaced it. We haven't had an issue since. So it was great.

The AC unit outside was turning on but the one inside was not. I was expecting the repair to take at least a day or two but the tech came out a few hours later after I put the claim in, which was fast. He was great. I told him what was up and he went up into the attic and told me he found the problem. It was a capacitor that was blown and he swapped it out, and everything came back up. It was only 100 bucks to have him come out and fix the issue. Those capacitors are usually at least a couple of $100 and a service call would have been at least 60 bucks. So, it was much cheaper than that to have the home warranty. American Home Shield took care of it and I liked the peace of mind.

We were having problems with our disposal. We could hear the motor running but it wouldn't turn. It was late when I put the claim in and AHS called back the next morning and had someone out by 10:00. It was a very quick response. The techs found that the disposal needed replacing. I had to go to work at 11:00 and they said they would see what they could do. They called in and waited for a response but they knew the disposal was not fixable. So they replaced it and they were out before 11:00. We've had great success with what AHS has helped us with.

Teksquad was great but my experience with American Home Shield is awful. I have filed three claims in the last few months. The cooktop was filed, and that's where Teksquad came out within a day or two, assessed the problem, got the part, came back within a few days, and repaired it. They were wonderful. Prior to that, I filed a claim regarding my pool pump that quit working. American Home Shield assigned a company to come and look at it. The name of that company was, Moonbeam Pool and Spa. They never called me. I called them multiple times but no one would return my call. I called American Home Shield about that. After dealing with them, they assigned another company to come and look at it. That company is called Howorth Pools. They came out and assessed the problem. They were able to fix my pool pump.

There was a leak in the water line going to the refrigerator. It got repaired that day. But every time I had claims, there was always some kind of issue. I call people a billion times. Outrageous. The warranty is worth the money. It's just the process of getting it done sometimes is brutal.

There was a time when we first had the call for the microwave oven. I wasn’t too impressed with the service of the people. They got the job done but they didn't seem to appreciate my time. They came at 6 o'clock at night and they were there until 7:00 and I had to come back later on. I didn't appreciate that. But they fixed the unit so I can't complain. It's been pretty good with AHS. Lately, their technicians have been really good. My microwave wasn't working. The techs had to order a part but the repair was a matter of 20 minutes once they got it. I've also used AHS for a water heater and they replaced it. Several years later, they came back and replaced the element.

Our AC needed a capacitor. I submitted a claim to American Home Shield. Vintage Air gave me a call and they came out. We tell people all the time that AHS is great.

We used American Home Shield for a rekey and that went horrible. My husband fixed that. We recently had a plumbing issue and the techs who came out were good. That went well and was quite easy.

American Home Shield's website was super easy and quick. The plumber got back to me really quickly and he was super respectful. Initially, we had low water pressure but it was fine. It was us who didn't get how our new shower fixture worked correctly and it was only a simple adjustment. The plumber gave us a tutorial of things. He was very patient and helped us understand the new home a bit better. So far, I feel happy with AHS's services. I feel like I have some support in the house. We have done some renovations too and it helps us understand how our place operates.

The upstairs AC was blowing just hot air. It wasn't cooling. The technicians said one of the parts was not working, and they happened to have it on their truck. They replaced it, and it started working again. American Home Shield worked really well. We've had other issues in other times that things didn't go well. But the AC claim went really smoothly.

I paid my deductible upfront, and I had a good experience with American Home Shield rectifying the problem. My garbage disposal was leaking, and it had to be replaced. The technician was very professional, and he was able to get it resolved on the spot. I've had other repairs as well and they were excellent.

The pump went out on the pool. After I submitted the claim, the tech came out in less than a day. He was in a mannerly time. He was considerate. He let me know what was going on. I was very pleased with him.

AHS did a good job. My AC was not starting. The tech fixed the AC very quickly. He said the problem is a simple thing. He did something on the compressor and the AC started to work.

The AC company took a look at my unit and said the compressor is no good. They were supposed to change the unit, and they want me to come out of pocket $1,700. I was going away a bit, and they told me they were backed up until mid-September. Apart from that, having a home warranty is very beneficial. I emailed three of my friends a link for a referral program and American Home Shield is gonna send me out a referral thing. I didn’t get it yet, but I’m waiting.

I have American Home Shield in my house and my mom's condo that I own. Having them has helped a lot with my mom's condo. She can call with whatever problems she's having at the house and 99% of the time, AHS can send somebody out. It costs $75 and whatever it is will get taken care of. I enjoy their service a lot.

I had a refrigerator that was no longer cooling. I started noticing that everything seemed to be melting in the freezer. Finally, it dawned on me that it was broken. So, I called Home Shield and they scheduled me with somebody. The company couldn't come out to see me for about a week. So, I called Home Shield back and said, "Okay. I don't have a week. Can you find me another company that's got more availability?" They did and it was JM Appliance. They came out the next day, diagnosed the problem and told me it would take somewhere probably between two to three weeks to get the part in that they needed to replace. The tech said, "Now, mind you, this is worst-case scenario. I don't wanna tell you it's gonna come next week, and then it doesn't come. I'd rather give you worst-case scenario." So, he went ahead and put the order in.

A few weeks ago our hot water heater's electrical panel caught fire. It was a sunny day & our home has a whole home surge protector. We quickly contacted AHS. The next day the service tech showed up & determined the unit needed to be replaced due to the fire & stated the cause of the fire could not be established. The service tech report sent to AHS did not mention bad weather or a power surge as the cause of the fire.

AHS after 28 days of no A/C in South TX in Aug 2021, offered me half of my service fee back. I told then $50.00 wouldn't cover the cost of my electric bill with 2 portable A/C units I purchased. They offered 100% of my service fee ($100), told them no thank you, just get my A/C fixed! The servicing company told me they could get the parts in 2 days. AHS would not allow that, as they get parts at a discounted price. I understand why AHS wants to pay a discounted price for all parts. But 28 days later, I would have gladly paid for the parts at 100%. It would be cheaper than my increased electric bill forthcoming, and the price of 2 portable A/C running 24/7 for 3 weeks now), which does not cool the house, only makes 2 rooms bearable. Thanks for nothing AHS, I'll find another company that puts me first, real soon!

When the tech came out the first time, he looked at the outlet and said that the problem was the plug. Then he changed something inside then left. Two hours later, the power went off again in the same outlet. He came back again and looked at the outlet on the same wall and changed that. By that evening, it was out again. Then he decided that all the outlets, apparently, on that circuit, because of the age of the house, was old. So, then we had to move everything from all the walls so he can check the outlet, what he should’ve done the first time to at least analyze what the problem was. So, again, by the third time out, it was fixed.

The guy from Extreme Heating came on time, switched out one piece, and it was all done. He found the business real quick and knew exactly what needed to be done. I was happy. I also used AHS for my water heater and it was very successful.

I've got a red light that comes on to my thermostat. When that red light comes on, my whole system shuts down. The people from AC Wizard are coming out again. The tech is trying to get out there as quick as he can because I've got two people in the home that’s got heart trouble. He is really narrowing it down and getting very close to what’s wrong with the air conditioning unit. AC Wizard is great. They worked like dogs trying to find out what's going on with the unit. They are doing the best that they know how to do, and they are really, really good technicians. The air conditioner has got a board on it that the tech replaced last week. One of the technicians that I dealt with was Chris and he did a hell of a job. Also, American Home Shield is doing a fabulous job. My problem is my machine. I've got Trane air conditioning units and they are just 10 years old but they are hard to work on.

I subscribed to American Home Shield, so I called them when we had a water heater leak and it was semi-difficult. The hot water heater and the expansion tank were covered, but I would like to see an immediate response, an immediate fix, and job appropriate charges. Master Plumbing came out and they charged too much money. They have a flat charge, so if it costs you $200 or $600, they still charge you $400.

I put in a claim to American Home Shield for a washing machine that was leaking. The first time that the techs came out, they put in a new one. That one was no good. So, they had to come out again, which was yesterday, and it’s working now. I was really pleased with them. I've had other claims with American Home Shield for a smoke detector and the garbage disposal, and I was satisfied. Anytime I needed something, it got done. Whenever I needed something, they sent someone right out and it's been taken care of.

When my kitchen sink and my dishwasher didn't work, I requested for service and the claims process was very easy. The repair people had to replace a part. I was very impressed, and it was nice. There was still a little issue, but they came back and fixed it. All in all, American Home Shield ​is a good thing to have for peace of mind.

The claim process was easy. I just called, told American Home Shield what was wrong, we went through the process, got everything situated then waited for AA to come through. My washing machine was broken. AA came over and found that it was just a bottom screw that was loose. They tightened the screw up and everything was working good from there.

I don't like American Home Shield's service. I had some work done to my AC and they recommended a company that totally screwed me over. I'll never use that company again. Also, AHS only covered a small portion of the payment. I had a leaky coil in my attic and I had Air Dynasty install a new one. While they were up there, something else supposedly broke. I believe that they broke that on purpose to try to get more money out of me. They replaced it out of their pocket because I told them I wasn't spending any more money with their company.

I love American Home Shield. They manage my rental property for me based on whatever my renter says is the issue. It's peace of mind. I've had zero failures out of over 50 service calls. I have been using AHS' seamless online process. I go into the system, I plug in the issue that I'm facing whether it's plumbing, electrical, garage, furnace, or air conditioning related. The portal guides me exactly into what needs to get done, what contractor comes out, and in the event that contractor is not the expert to get it done then they guide it back to AHS. They guide us over into the right individual who would come out. And the job gets done. The recent contractor did exactly what they came out to do, which is open up my garage and get it fixed.

I purchased the service after having had to shell out at once for air conditioner repair. I've used it three times and it's been a relief, not having to worry about that big hit to the pocket all at once. AHS was fast in response. The little copay was not a big hit. I've always had the service completed within a week. Recently, GE Appliances was dispatched to repair the microwave. The tech was professional, on time, COVID-responsive, and took less than an hour. He changed the heating element and the microwave is now performing as expected.

Six months ago, a tech came out for our ac and said he thought we had a leak. Once he gave us the Freon, we need to call back later on so they could do a test. When this recent guy came out, he didn't find any leaks. What he found was a burnt wire. He replaced the wiring and everything is good. However, I’m dissatisfied with AHS because we gotta go through so much just to get somebody to come out. AHS didn’t use to be like that, ‘cause I had AHS years ago. They used to be on their ball and nail that we had the last time because I have AHS for two homes. But we had to pick up a part between AHS and the people that were supposed to deliver the part.

Before I even started, I asked American Home Shield, “If there's this particular plumber or somebody that I liked, could I call for that company again?” They said yes. However, that's not the case. You can't use that plumber again. You gotta use somebody else. The last one they sent out never even called nor showed up. I ended up paying out of my own pocket. American Home Shield called the contractor and the guy said he was on his way but it was too late then. I had already found someone else to do it. I wouldn't recommend American Home Shield to anyone. As soon as I find someone else, I'm going to cancel my contract with them. I don't want to be with them anymore.

I've got a little issue that we're working out but other than that, I've been very pleased with American Home Shield. We have a split unit. It's a mini-split in our kitchen. We've called it in twice to be serviced and looked at. In 2019, we had to have Freon put in, which I had to pay for out of pocket and it was about $400. Now, we just had it looked at again and they're telling us we need Freon again and it's going to be another $500. I'm almost at the point of a new unit at this point, and the only way they can tell if it's a leak is if they put more Freon in it. I'm like, "This is crazy. I'm not going to keep paying for Freon two years later." So, on my last conversation with the American Home Shield representative, she was checking with Family Heating & Air, the company that was providing service, and was going to tell them that I had requested for a replacement of the unit.

The little pipe that takes the water that the air conditioner gets out of the air was slightly plugged. Water was leaking inside 'cause it had no way to get out. The techs were here the next morning and they addressed that issue just fine.

American Home Shield worked for me. Recently, there was water coming out where it wasn't supposed to. I tried to give a little more detail to the plumber and he thanked me for that information. He said he would come out immediately and take a look at it. He fixed it and explained that the condensation pipe was faulty. It was clogged and broken.

The capacitor in my pool pump blew up. The whole unit went out. My wife called in a claim and then AHS sent us the contractor's information. Then we called them and they came over. They replaced the capacitor. The only problem I had was they gave me a window between 3:00 in the afternoon till 8:00 at night. I told the guy I wanted to be there when they came. He worked me in and he ended up coming at 1:00. So my wife had to deal with him, which wasn't that big of a deal, but I was on the other side of town and I couldn't get over there to be with him. But it was no problem at all. He was very polite. He fixed the problem. This was the first time we've ever had a claim and everything went great. AHS has great coverage for all your needs of your home.

The unit itself was not turning on. The condensers needed to be repaired. We liked what the tech did. Everything's working great. We would hire him outside of the warranty. I had a different home warranty prior to American Home Shield, and American Home Shield is much better. We know that if we call, we can have it taken care of. And the economics of it all seems to be working in our favor.

American Home Shield's website is easy to use and navigate. So far, I've had nothing but a good experience with them. I'd recommend them. I liked that they are a bigger company, so they have a larger pool of people that they could use for repairs. When I had a leaking pipe, I submitted the request on a Saturday and I ended up calling the contractor Monday morning to make sure they had received it. The contractor that came out was great. They were professional, friendly, and knowledgeable.

The benefit of having American Home Shield is good, because I don't have to come up with a lot of money up front. I'm very satisfied with the service. I had problems with the air conditioner. It was 85 degrees in the house, and I couldn't get it cool here. I called American Home Shield and they sent out a technician. He knew what the problem was. He was a very professional, kind young man, and he resolved the problem that day, less than 30 minutes after he had been here. I've had one past claim, and that was very good, too. They had to order a part, and the part I did not have to pay for. I was very satisfied with that as well.

A wire in the AC had fatigued and the motor on the compressor wasn't running. The tech from Smart Choice Heating & Cooling fixed it on the same day. We had an issue with our first claim, though. I don't know if the wrong phone number was put in our account. It took a while to find us. But once they found us, it was fairly quick.

The things inside my dishwasher that spin weren't spinning and the holes had clogged up over time with minerals. The tech came the next day and he was very professional. He did a very good job. I also had a washing machine that I ended up replacing instead of having it fixed because I've had problems with it before and it was getting old. Having AHS helps me from having a big expense all at once.

Our toilet was not flushing the water, and the Sirius repair people were great, very nice, and seemed professional, even though they didn't resolve the issue after every visit. Every time, they fixed something else and it supposedly worked for two days. It took them three different visits, and they had to replace different parts, but eventually, it got resolved.

We had a few problems but other than that, AHS has been great. I like the comfort of knowing that if something happens in our home, we can call and get it repaired. The people who come out are friendly, knowledgeable and they tell us what's going on. Everything is repaired either that same day, or if they have parts that they have to get, parts come in quickly, and they get it done fast.

The techs came in for my sink. It was blocked and it was flooding. In five minutes, they put their snake in and everything was working. So far, AHS has been great and I never had a problem with them. When I call them, they always respond. I pay AHS $75 for every call, then I pay about 900-something, which is not that high. The contractors are decent and I like the contract that I have right now. I have twins and that's why I have the program, to prevent damage in the house.

The garbage disposal was still working, but there had been a leak at the side of the garbage disposal and stuff that was coming out had a really foul odor. The tech checked everything and he replaced that after he assessed the situation. Then he cleaned up and left. As far as the scheduling, the window that I had was from 1 o'clock to 6 o'clock in the evening, which for me wasn't optimal but I understand that a lot of stuff happens during the day. Also, when I went in to American Home Shield's website to make a selection about what appliance or what was going on, I thought that those selections could have been greater. Instead of just garbage disposal, there should be a place where I could just write down that there was a leak and an odor for them to be able to assess the problem better.

The tech said that I needed a compressor. My AC is on the roof so he didn't even check it and American Home Shield had to send somebody else out. The next person who came within the next couple days said it was just the air filter so we got it. The second guy got it right and I’m loving the fast response from AHS.

The fan on my AC unit was not working. I have an account with Home Shield. So, I called them and they gave me the company that was going to come out on that Monday. I had called that phone number just to verify that they were coming out on that Monday. They changed a capacitor when they came. I'm very satisfied. The repair helped tremendously because we didn't have air conditioning, and it was 105 outside.

I had a leak on my kitchen faucet and the contractor was unable to fix it so he was supposed to replace it. But he never came back out. So, I was gonna give American Home Shield a call back today because I'm totally unsatisfied with it, having had that paid. Not only did the repair guy not fix the leak, there’s now another leak that caused some damage underneath the sink that we didn't have in the beginning. I called Prime Plumbing back to try to get him to come out and no one was responding.

This insurance policy came in quite handy. A spider crawled down and shorted out the relay switch. This happened over the weekend. The contractor was on time, which is untypical for people around here. The tech found it within 10 minutes of looking at it. He knew exactly what it was. They did an excellent job. I was very pleased with them. Having a home warranty saved me from having to find somebody, and it's easy to use.

When my trash compactor wouldn't work, I went online and paid my $100. It's a good website. The repair man then took out my trash compactor, said, "It's just a jam thing in here," and fixed it. He also cleaned it all and tightened up some pipes that were leaking. He did a good job. The only complaint I have with American Home Shield is the last time that they had someone clean my air conditioner, the guy charged me an extra $100 and I wrote him a check. He said, "Well, there's something wrong with this. And you're gonna have to pay anyway 'cause you have to call them up, and they're still gonna charge you." I didn't like that. Other than that, it's been a good experience, and I tell my friends, "It's a good insurance. The only thing you got to pay is the monthly fees, and then if something breaks, you got to pay 100 bucks."

The claims process went smoothly. The repair company came the next day, and everything was taken care of the same day. They replaced the capacitor. I've been with American Home Shield for two and a half years now, and I haven't had any issues with any claims. Thus far, it's been a good experience.

I had an air conditioning problem. It was leaking. I submitted a claim through the website of AHS and it was pretty user-friendly. The service provided by Samuel and Sons was professional, friendly, knowledgeable. They vacuumed out my drain pipe and it's operating well now. I use AHS from time to time. Every time I need them, they're there. It's easy to schedule in repairs for putting on the warranty.

American Home Shield has reputable people to work on claims. I've only had one bad experience and that was the very first contractor we got to come look out at our air conditioner. They responded the same day I put the claim in. But after that, it was horrible. It was almost like they collected the service fee to come out, and then they dropped the ball with everything else. They said the issue was the compressor and they wanted us to pay $800 upfront before they even ordered the part. But the issue turned out not to even be the compressor.

We had someone come out regarding a refrigerator that failed on us in the house we recently moved into and was covered by Home Shield. Initially, submitting the claim was very difficult. I made several of the calls, and we either got hung up on or there was nothing we could do. There were several different chases here. “You have to call this number here, and you have to call this number….” We stayed after it and finally, we got ahold of somebody who said, “Well, I'm the person who you need to talk to.” The people we talked to were very customer-oriented, and they had information.

When we use our home warranty, it's peace of mind to know that we have it, and that's something that may be more costly. We have paid more into it than we needed to use it, so it's a catch 22. Since we purchased it 11 years ago till now, the prices have increased. They're 75 now and they weren't like that before. But then again, that's 11 years so naturally, the cost of products has increased. We recently had an issue with our garage door. The technician communicated every step of the way with what he was doing, asked us if we had any questions, and he was quick in regards to fixing the issue.

I had a hot water tank that turned out to be no good. The techs replaced it and they did a wonderful job. However, I get a little confused sometimes with the claim process. I pay one fee and then there's another. But it all explains itself after a while. There was one time when I had the same company out and do the same thing but I was charged two fees. It was really weird because I was going to have that company for an annual for my air conditioner. Then I couldn't get scheduled because of COVID but AHS took the $100 to get the contractor out. Then, when my AC broke down, I was charged another $100. The techs did it all at once but I was still charged for two different visits.

American Home Shield sucks. If I could get my money back, I would. I have a fourplex and the hot water heater quit when one of the ladies there was in the hospital. No one would return my call from the contracted company. I spent most of my day off on Monday to try to find somebody and Ashley from AHS flat out lied. The company called me and they're like, “Chris what is going on? Because home warranty’s on the phone and they said you're the one that cancelled us.” But then I never cancelled them. AHS cancelled them and then they called somebody else who then said, “No, we can't come till at least Wednesday or Thursday.”. I told them that was not acceptable.

I called AHS to submit a claim because the cooktop was broken. The service was well-organized. The person came one visit, diagnosed and found out the problem. The second time, he had the part ready to install. Fairly simple and transparent to me. I would recommend AHS. It's a very responsible and dependable company.

I did a claim for a refrigerator malfunction and this time, the experience was shockingly fast. I had had another refrigerator incident that lasted for six months until I could get it fixed. But American Home Shield finally sent the same good company at the end that they sent this time. They knew exactly what they were doing. They were fast and efficient. It depends if they send you a good company or a bad one, and there's no way you can pick. But since I did take a survey from them and I complained a lot, it seems like now, they're saying that they should have somebody out to my house within 48 hours. I'm hoping they've upped their game. It seems like they have but there's still some dodgy wording in the coverage. They cover your appliances, but if they have to replace a ceiling fan that you paid $700 for, they're going to give you the cheapest one possible. They don't tell you everything and they could do a lot better.

Submitting a claim was very easy. AHS listened to what I needed and assigned a contractor. There was an outlet that did not have power. The tech did a great job addressing it. It was fixed quickly.

Generally, I've been okay with American Home Shield’s service but the biggest issue I'm having is with regards to the communication between AHS and the person who has been contracted to fix the problem. When I called AHS, I was told they were going to call the people in. When they did, they got a voicemail. So, they said they were going to call them back in four hours.

Water was coming out of the sealant of our AC unit. Two days after making the claim, a tech came out and he was very professional. He was really nice and he kept his distance given the COVID situation. The AC is perfect now and there are no leaks. You have financial blessing when you have a home warranty. It's also comforting knowing that if something goes wrong, you have some kind of backup to fall on.

I wasn't too happy with American Home Shield's service. I had to get another guy to come out to tighten up what the plumber was supposedly had done. He didn't tighten up my pipes after he installed the faucet. I had to spent $40 today for someone else to tighten up some bolts and it caused me to have a leak on the two sinks, upstairs and downstairs. So, I wasn't very thrilled with that.

Last year, I had claims to get my furnace cleaned, and the contractor did an abysmal job. I complained about the furnace not working in the basement, and they came back, "Oh, nothing's wrong with it," which was a lie. I had to get a private contractor to come in. Also, although American Home Shield's phone people are exceptionally courteous, it takes forever on the phone. The appointments are a long time, but that's in keeping with COVID.

The air conditioner made a click, click, click sound all the time when it was running from the inside. I could hear it, like where the air filter is, and it was just getting louder and louder. I made the claim online and got the information online, and the contractor called within 24 hours and came out. I'm online a lot and I've seen some clunky ones. But that website seems to work well. It was efficient and took care of it. I didn't have to be on the phone for hours and hours.

I’ve used Tri-County Plumbing three times and the plumber is usually the same one who comes out whenever I use American Home Shield. I’ve had good experience with setting the service up and getting the help that I need through AHS and with the provider that has come that they've worked with.

Have been a faithful customer of AHS for many years with 2 properties. They have gotten so bad, so much ** and so much of a rip off that I had to actually take time and make this bad review. Started with a simple, and I mean SIMPLE microwave door clip being broken. This caused the microwave door to not seal properly unless you manipulate it back into place. 1st call - they sent someone out right away OREN in Las Vegas, he takes the door and starts prying the door with a scraper knife and cracks multiple clips and then say, "Oh your pieces are cracked." The door still works and so no can claim warranty (mind you a replacement door costs $350 ) and my service call cost $125. So he claims to AHS that it is still working and thus no repair needed. Now my door is still hanging off the over stove area and so I call to chase them to find out that it was "Not a warranty claim and tough **". So I ask for a 2nd opinion as the door is still broken and even worst now that the 1st guy broke a bowl full of clips.

Terrible company that doesn't get anything done. I'm waiting over 8 weeks for a new A/C unit. I was told it would take 2-3 weeks. They never call back and very rarely speak English. Also work from home with chickens in the background. AVOID AT ALL COSTS!!

Updated on 8/24/2021: Did they not read the review? I already canceled on July 6th and have zero intention of signing another contract. let me put this in caps, so it can be abundantly clear. STOP TRYING TO PROCESS A PAYMENT ON MY CLOSED CREDIT CARD!!! According to your letter, I OWE YOU ZERO, NOTHING, ZIP, $0.00.

American Home Shield is really good and I appreciate how they call back. But I just had one thing that I don't like and that was when I called for the appliances. They ordered some parts for my stove, refrigerator-freezer, and washer. It’s been over three weeks now or longer that they ordered a part. The washer part hasn't come so I called the contractor myself and they told me that the stove and refrigerator parts were here but they didn't deliver it. I called AHS and one rep told me that since it was taking so long for the washer part, she would contact the contractor and have them deliver and fix my stove so I can use it. I never heard anything, so I called back. Yesterday, when I talked to the representative, this particular person told me they couldn’t do that. She said they will have to wait until they get the washer part.

I submitted a claim to American Home Shield for my oven display but I don't want to be without my oven right now. So we’re gonna put it off until we’re out of town for a while. That way, I won’t miss it as long. We also had a claim for our downdraft cooktop. The part where it pulls the air and the grease in has rusted and I couldn't clean it. So, they would not replace it. They said it was cosmetic. It should be replaced though. If you can't keep the appliance clean, then it's not gonna be good to use. Still, AHS’ service has been prompt. If you call them, they get somebody out here.

After I submitted my claim with AHS for the switches, the tech came right away. The guy was super nice and was really good.

When I go to AHS's website, none of the pages work. The last time I tried was when I looked for the AC person, and it wasn't working. I had to use the telephone number. That was great and I was able to get my service request in. I got a quick response. However, there's a set price for a service call and some service calls really wouldn't cost that much if we call someone else. The price should be dependent upon the problem.

I had a leaking pipe in my master bathroom and the plumber who came out was wonderful. He fixed it.

The first day that I moved into the house, the toilet and shower didn't work. American Home Shield had to send out three different people. But not one of them could get it right. I had to come out of my pocket and pay $700 to get this fixed. Each time, AHS wanted to charge me $75 to send somebody out. It's just to charge me money. But they sent me plumbers out that have come in, taken my brand-new towels out of my bathroom, spent 10 minutes and walked out. They did work on one of my other son's bathrooms. Underneath the sink was leaking. They made it worse. It's still pulling out water. It's just a damn joke. I call them, they argue with me. They said they would call me back but they didn't. They are rude and have done nothing for me. I'm gonna cancel this warranty and find somebody new.

There was a loose venting pipe that was causing condensation inside the AC unit and creating a rust situation. Anthony, the tech was fantastic. He had good communication skills and he explained everything he did. He fixed the venting pipe, cleaned up, and checked the system to make sure that the system wasn't rusting anywhere else. He gave me some tips to understand the system better.

The AC unit was completely down but fortunately for me, Metro Air Services came through and they fixed it. It was done nicely. I'm very appreciative of the guys that came by. They were young, but they were very professional. At first, I think that they did not know the diagnosis. When they came the second time, which was fine with me, they got the job done.

I have a microwave that the latch to open the door broke. My daughter reminded me that I had American Home Shield. So I called them. And the Aro Appliance was perfect. All I did was go online and pay the $75. It took a couple of days for Aro to call me. I was going to call them if they didn't. But they reached out and set up an appointment. And they were there the next day. After I set up the appointment, I was unable to be there the day they wanted to come. So I had to delay it a day. The tech then had to get a part. But he was there the next day to repair it.

The last home warranty company that we had couldn't help us. They wouldn't call us back or give us a person. It was like we didn't have a home warranty. We asked my son what kind of a warranty he had, and he told us American Home Shield. We switched over and we are very satisfied. Recently, we had an air conditioner that was blowing hot air and the technician said it was the capacitor. It was the second time that they sent him out and he knew his stuff. When we described what it did, he knew right away what it was going to be. Once he looked at the capacitor, it was all rusted out. It was failing. He had to add a little bit of freon and it’s working fine, just like before. We highly recommend American Home Shield. As a matter of fact, we got a community Facebook group and we told them about American Home Shield on there. Someone was complaining about hers and we told her we made a phone call to American Home Shield and their contractor came right out and they fixed the issue.

The freestanding ice maker was creating water that ran over the floor and the tech from Elite Appliance came out quickly. It was excellent with him.

The system ran out of Freon. Cool Heat came out, and they couldn't find the leak the first time. When the tech came out the second time, he found the leak and he fixed it, and everything was great. Cool Heat was great to work with. I moved in here in 2004 and when I bought the house, the gentleman I bought the house from had left a year of service on it, and I just never took it off. I've used it a lot and I really like it.

My wife was cleaning one of the toilets in the house and we use the cleaning wands that have disposable heads. But the head popped off, and she didn't realize that it come off the end of the wand, and it went down the pipe. There was no way to get it out unless you have the right tools. So we called American Home Shield and they lined up Oasis to come out. The guy's name was David and he was great. He showed up exactly when he said he would be there, and it took him five minutes to do the job.

The fans in the living room, dining room and kitchen weren't coming on, and the basement light wasn't coming on. The technician who came the next day after I filed a claim to American Home Shield was friendly, quick and efficient. Having the warranty, if something goes wrong and can't be repaired, it can be replaced or it has to be worked on until it's working. So far, I recommend AHS. I just think that the $100 every time something goes wrong is too much.

So far, our experience with AHS has been good. However, we've had a random experience with the provider that they sent to us for our issue. But overall, I feel okay with American Home Shield. Originally, we had a claim back in June. One of our air conditioning units was leaking in the basement. The techs came out, took a look at it, but didn't really have an explanation for what was going on. Randomly, I don't know why they did this, but they went upstairs and looked at the unit in the attic, which didn't have anything to do with the one in the basement.

The AC unit was not getting cold. I called Home Shield to do a claim. The tech came in here and talked to me, and let me know that he was gonna have to report the problem to Home Shield, and that Home Shield would get back in touch with me to let me know what was going on. But Home Shield didn't get back in touch with me. Somebody came for the repair though. He told me to call him back if something will happen in so many days, but so far, it’s running.

Frank's Appliance Repair came out and fixed a leak I had in my refrigerator. They also fixed the leak that was in my washer. Then something happened with the oven and it can't be fixed. None of the burners would light. American Home Shield said they are going to send me a check within 21 days. A couple years ago, American Home Shield replaced my dishwasher, and they just sent me one. I'm very happy I have the American Home Shield. I don't know what I'd do without it now. I've had it for a few years now and it's great. If something breaks down, I'm like, "Okay. If they can't fix it, they can't. But if they can, they will." So it's very well worth it to me. I've recommended American Home Shield to a lot of people.

Recently, with my last two claims with AHS, I'm a little disappointed, because the first one I made once a few months ago in the company where I was referred to, which was a good operation, Bissett Plumbing never contacted me. I waited about a week and a half. I've dealt with them for years and they're terrific. I finally had to go with another company.

It was a leak, and it was a little oily so there was condensation on the piping that came from the AC unit. But it was running, and it was very hot so it wasn't cooling to its normal capacity. American Home Shield submitted a ticket to the first contractor but they said they didn't get anything. I had a work order number, so I called American Home Shield. They got in touch with another contractor and within 10 minutes, that contractor called me and came out the next morning at 7:00. They were upfront. They made sure there were no leaks, the Freon was full, and that everything was running good with the furnace. They were thorough.

When the spring on my garage door was broken and I couldn't get the door up and down, I called American Home Shield's number. They had a repair company come out and the repair person was very professional, friendly and prompt. I've had American Home Shield for a number of years and it's worked for me. Go for it.

Renegade Electric had to replace the GFCI in the garage. The electrician came out here, identified the problem, listened to what I had to say, then fixed it. He was out within 15 minutes. The contractors prior to that, I wouldn’t recommend them anymore. They misdiagnosed the issue and also reported the wrong thing. It ended up being denied so I had to put in another claim. Renegade Electric came out and fixed it right away. I would recommend American Home Shield. I used them when I had a house up in Reno too. There was some electrical issues and they were able to get that fixed. It's not perfect but it's definitely worth it. I’ve gotten one major thing fixed. But it seems like the last thing that I was trying to get fixed isn't going to work. The AC unit in the attic needs to be re-leveled and new straps added. Apparently, it’s not something that American Home Shield’s gonna cover.

Our air conditioner died and American Home Shield was gonna replace it. I had the option of either getting them to do it or getting a buyout. I wanted to compare the prices to see what would be the best thing for us so I called to request the buyout and that experience was not good. The first person who I talked to didn't know what he was doing. He made a mistake with our paperwork and that cost us a few days of processing time. That was on a Friday. I called back on a Monday and the person who I spoke to then was very competent and recognized the mistake and fixed it. But then I was in a queue to get the price or the buyout amount. They said it would take 24 to 48 hours. I called back at 47 hours which was one hour short and they said that they didn't have it. I called the next day and the next day and the next day, and they still didn't have it.

I was having trouble with a couple of outlets inside my home. The tech contacted me within 12 hours and he was out here in a minimal amount of time. He fixed the problem we had. Look into American Home Shield. They're affordable and they do a good job. Just make sure you understand what is covered in their plans.

I have a brand-new Frigidaire dishwasher that was purchased in February of 2020, and one time, it wouldn't run through a cycle. The technician came out the next day and looked at it. It took him 15 minutes, and he said that the motor had gone out. The repair company ordered the part, and between them ordering the part and coming back to install it, it was six business days. I was impressed that they called me on Saturday morning and said, "Your part came in last night. We can come install it this afternoon if you want," which I was really surprised. Usually, a lot of them don't work on Saturdays. I called them on a Monday, and by that Saturday, they came to install it. They were cool. The technician was very professional. He asked me for some towels, because he had to run it through some type of cycle without closing the door. He didn't wanna get water on the floor. I would definitely recommend American Home Shield to friends.

There's a clog that was clogging up our toilets, but A-1 Plumbing said it wasn't from our house. They said it was from the city lines. So, it was a city line issue. They just unclogged it. Then they said I have to let them know if it happens again because that's something that the city needs to pay for to have it fixed. So far, everything’s working good. The claim process with American Home Shield is easy.

The motor of my garage door wasn't working. The contractor came when they said they would. The tech was very good. We're happy with our warranty. We're worry-free about the appliances that we have. I have been recommending AHS to a lot of my neighbors and family.

I always recommend American Home Shield. We've had them for 10 years and every time we have a claim, we're pleased with the service that's why we renew every year. We recently had our AC worked on. It was leaking water and the technician told us something was in the line. He had to flush it out. It was great service.

We had a problem with the heater and American Home Shield sent a guy out of Nogales. He was the friendliest guy and was all over it. This last time, it took a bit to get the air conditioner fixed. The tech bypassed something to make it work, so it wasn't a problem in 115-degree heat. But they had a problem getting the part. We called him to find out about the part and he said, "Yeah, it just hasn't come in yet. It's supposed to be in on Friday and I will be out there that day to put it in." Everybody has been good. I'm paying $75 a month. If I added that all up, it's probably what it would cost me to get my issues fixed. But it spreads the bill out over the whole time too and it doesn't impact me all at one time, which makes it nice.

We lived up in Estrella Mountain for a few years and had American Home Shield for three years there. We moved and we had to get a different company, but since we've been in this house in 2017, we’ve had them here. We had a microwave repair done recently and the repair company was very accommodating. They had to order a part and it took a few days, but that worked out just fine. On the other hand, we've had an issue with our air conditioner. It went out on Sunday and I have an elderly person living with me that’s got an autoimmune disease.

The compressor outside was turning and I could hear it turned on, but it wasn't blowing any air. Metropolitan Heating & Air Conditioning was able to address the issue quickly. They even came on Sunday, so I didn't have to wait long at all. The only thing is I'm having issues with my stove and microwave and the company that AHS has sent is very incompetent. They haven't been able to complete the work for almost a month. I spoke to AHS several times, and they won't change the company.

It’s really hard to get ahold of AHS and get some things done. It also took forever to get the payouts for the dishwasher. Also, when Pruitt's Plumbing came out recently, they didn't really do anything. They just cut a hole in the ceiling and showed me what the issue was. Since AHS doesn't cover any water softeners, I pretty much had to fix it myself.

With a home warranty, if anything major comes up, you know how much it's gonna cost to either get it fixed or replaced, which is great. The thing that I like about American Home Shield in particular is that you can combine related items on a single call. I had a couple of issues with some of other contractors that came out, but overall, I'm satisfied. When there was a problem with one of the knobs on the oven and an issue with the microwave door not closing, the repair people were out in a couple of business days. They explained the problem really well and did a good job resolving it. They were able to repair that the same day where I had to replace the microwave and I’m still waiting for that to be available to install.

It was inconvenient that AHS had three different technicians from three different companies come out to my house. The first person they sent out only came to check the stove and I never heard from him again. They then sent a second person who diagnosed it, ordered the part, and came back within a week to fix it. The third person was supposed to fix my microwave and when he came out, he checked out the equipment and he hasn't come back yet. Then AHS dispatched someone else out after that but he didn't come out to fix it. It was more like he did the same thing as the other tech did and he hasn't been back yet. He's still waiting on the part. So in total, I'd be ending up with five appointments, which requires me to be at home instead of being at work at that time.

My downstairs AC unit was not cooling. Since the guy had access to my backyard, he was able to get started early and diagnose the problem before I got home. Once I got there, he showed me the bad part and told me that they were going to replace it. Once he replaced it, he hung around for about another 20 minutes to make sure that it began to cool. Recently, the dishwasher was not draining and that claim went well too. So far, I have not had a bad experience with the vendors that American Home Shield has sent for repairs. It's a smooth process. The deductible is reasonable.

When my AC wasn’t blowing cold air anymore, a repair company came out and the guys were very professional, assertive, and helpful. One night, I called their company and I was like, “How long is this gonna take?” They were like, “We have to wait for American Home Shield.” A week later, they called me and it was smooth. They replaced my old unit with a little one, and I was like, “Is that thing gonna cool down my house?” They were like, “No, it’s better. It's built better.” They told me everything and then they waited to make sure that all the Freon was working right. They were good and the day they installed the unit was the day the heatwave was supposed to start, so it was right on time. I was satisfied.

The folks with Heritage Air were really kind and they did the best they could. We were without AC for five days while my elderly parents live with us and my daughter had covid so it was such a beating of a week. We were very relieved when they finally were able to get us up and running again. They were tidy. I didn't feel like our house had been chased as we've had some of those. It was a quality company that AHS sent out instead of some fly-by.

The power went out on one of our walls. I like how the claim was easily paired with someone. He was able to work with us and my crazy schedule. So that was a plus. He was very nice, professional, and quick to resolve the issue. He had to come back. He had to order a part. But he walked us through all the steps, which was very helpful.

We have three air conditioners. It's kind of a pain in the ass, but with how American Home Shield does it, you have to have three different appointments to look at three air conditioners. The first guy who came out could only look at one. So, he did and he changed the filter. Each time somebody comes out, it's $100. So, the next guy came out, and he looked at one. Then the third guy came out. He looked at one, and there was an actual problem with one. He said they're gonna order a part and someone will call me, and no one's ever called me.

I had a plumbing issue, and the last person that they sent to my house said that American Home Shield won't do that and it was gonna cost me $400 for them to fix it. They had to go through the attic and unclog a sink in the master bathroom through that way and that was gonna cost me $400. I didn't do it because I hadn't called them. How do I know that they can't unclog it from the bathroom and have to go up through the attic? I'm gonna make some time, and I'm hoping they'll give me an answer I wanna hear because if not, I will definitely cancel.

I am very dissatisfied. American Home Shield refused the repair for my plumbing issue. They claimed the pipe was burst because of ice accumulation in the line. Frozen pipe. Because that's not covered under their policy, they refused the repair. The plumber could do it himself for $300. I told him, “Thank you very much, but forget it. I'll do it myself.”

JED Plumbing came when I was having the issue of running water in my toilet. It was leaking inside the commode. The plumber changed the flush wall and the gasket under the fill wall. At that time, the problem was resolved. I could not recreate the problem in front of him and he told me it was gonna fix the problem. But after a couple of days, once in a while, the water keeps on flushing out inside the commode. The issue was not fixed.

The outside AC unit was not coming on. The person Best Care of Alabama sent out was knowledgeable. He replaced the capacitor and fixed the AC right away. We had had him out here before for something else and we really liked him.