American Home Shield Reviews

Having AHS has been good. Submitting claims is very easy. Cabot Mechanical was quick to respond to my claim for a heating issue. He fixed the problem and my heat worked for a couple of days then it didn't work again. Cabot came back and fixed it. Yesterday my heat wasn't working again.

I did a claim online for the range hood of my stove. Calvary came out, immediately diagnosed the problem, and took the pictures. They let me know what the next steps would be and then followed up on their side. So it was great. The range hood is still not working because the part was old, but it was resolved today after we spoke this morning. They are ordering a new one. That process was completed online and we should have it here in a couple of weeks. I've used American Home Shield for about eight times and all of them have been good. The only issue was the timing on ordering parts. With the current situation around COVID and delays in shipping, it took longer. It was not their fault.

I had three issues. In my refrigerator, the freezer was kept freezing at the bottom. Then there was something about the top of the burner, and also the microwave. The first one that came out was nasty, condescending, rude, and disrespectful. He doesn't listen. He's a know-it-all. He fixed the refrigerator. He partly fixed the stove. Then he said there was nothing wrong with the microwave, that the microwave was supposed to sweat, even though I told him my microwave never sweated. He did nothing to the microwave. They have yet to do anything to my microwave because the first one claimed like that. I called back to make sure that the second person that came out was not him.

We file claims with American Home Shield online all the time. I don't like calling. There's one gal that I get all the time when call and she’s very difficult to understand. The online process is simple. All we do is click on what's the problem and we get an immediate response on our phone. Then someone calls us within a couple of hours. It's really quite good.

All the servicemen AHS has are fantastic. Kenneth Buggay Mechanical recently came out and they were very good. They didn't have a part so they went back, came back, and got the part done. The issue was fixed correctly. They did make me walk a bit which I would not have liked. I would have preferred them to just come into my room and tell me, “I’m leaving.” Every single time, they would yell from downstairs which is okay. It's better that way.

The furnace was making a lot of noise. McCormick came out and diagnosed that it was just a bad fan. They just had to find the fan for a really old furnace, and then they came back and put it in. It's working fine. It makes a little different noise, but it's definitely quieter. The technician was great, explained to me what was going on, and that I didn't have anything to worry about with the noise until they got it repaired. Their office staff was in contact with me when the part was on order. So, it was great. I only had to call American Home Shield once just to confirm because there was a little glitch. It looked like it was closed online at first and then it got reopened. It was just a technical thing.

A-US Air did a good job. The unit is now working. I've had good experience with American Home Shield. At my other house, I could get the pool and everything covered through American Home Shield. Since then, they've added more items to the coverage that I got way back when on my other house. Then when we came over here, we called American Home. Shield again. They always did a good job and explained the portions that were going out of pocket.

I found water running down my floor after I ran the dishwasher. So, I thought there was a problem with the dishwasher. But when the first guy came out, he said that it was the garbage disposal. Then, the second guy came, looked at it, and ordered the part. He came back a couple days later and installed it quickly, which didn't take 15 minutes. Everything is working great now. The tech was also friendly and professional. He came in, greeted us, and got about business. Then he said, “Thank you,” didn’t leave a mess, and he was gone. All in all, my experience with AHS was quick, easy, and as good as can be expected.

The pilot light on the water heater wouldn't stay lit. I called American Home Shield and it was after hours. The contractor ended up calling me early the first business day before I even had a chance to call them so that was good. The technicians were professional. They wore their masks and they waited for me to let them in. They explained everything while they were doing it which I appreciate. They went beyond what they were probably supposed to do.

I was very pleased with the vendor who fixed my washing machine. The gentleman that came out from the get-go was able to troubleshoot my issue over the phone. He knew exactly what was wrong and he did wonderfully.

Trying to get ahold of anybody seemed like impossible. I called one day and then it would just ring and ring and ring. It wouldn't go anywhere. The next time I called, I ended up getting ahold of them. I tried getting ahold of the company through them and it was difficult for me at that point in time. Closing on a house and not knowing anything about any of it, and then I go to open my dishwasher and it didn't work. American Home Shield's automated service should have a quick option that goes right to connect you to the person that they sent out for us. Because I'd call and I’d just run into a dead end, and then it'd hang up on me. Then I gotta do the whole thing for another 20 minutes and go a different option.

We've had Home Shield since we purchased this house. This was our first experience with home warranty. But the people who we bought the house from, they were like, "Look, we've had AHS this whole time, it's been great. We highly recommend you keep it." Because it is an old house. It's as old as my husband. And I know he's having problems, so this house probably will too.

American Home Shield's responses are timely. They're reasonable with scheduling and the service people they send out are qualified and friendly. It's always a good experience and I have no complaints. We called for our dryer and after the tech's assessment, he had to order parts and then he came back and installed them. Our dryer is now working.

American Home Shield couldn't find someone to come out to my house. Finally, they found someone and the guy who came out said the furnace was broken and there was no explanation as to what was broken. He said AHS was going to contact me. I waited two days but AHS never reached out to me. They took my $125. I asked for it back because the guy did not fix anything. The furnace, till this day, which is three weeks later, is still broken. After they sent out the KB people that most recently came out there, AHS wants me to sit there and pay $1,900 out of pocket for a furnace that's been installed in my house for five years that they installed that is now broken, and I'm not paying it. Their service sucks. I'm trying to get someone to cancel the other contract that I have with them, but they tell me there's nobody in their cancellation department for me to cancel my contract.

American Home Shield is awesome and I love them. The motherboard on my Samsung washing machine went bad. There was a problem with the suspension. Sears came out and they rocked it. They were responsive. They had to order parts and the parts were out of stock so it took a little longer than I wanted, but that was handled great. The washing machine works fine now although it’s a little bit longer in initiation time than the old one.

South Placer did one of those seasonal tune-ups that American Home Shield was advertising. The technician was very nice and friendly. I had some questions about replacing the filter and he was very open and receptive to my questions. He gave me the answers that I was looking for. So, it was a good experience. But yesterday, it was not.

Arash came for our furnace that had stopped. He was very skillful and found out the problem very easily. He took care of it very carefully. So, the furnace is working very well. When we have multi problems, like for example a furnace and a dishwasher, we like to have those in one order, paying one-time money. That's not doable with AHS. Sears has a better offer in that regard and we would like to get the same service with Home Shield.

An outlet behind my refrigerator and another outlet on that same wall were not working. I submitted the claim online to American Home Shield. It was a good website. It's easy to use. A to Z Electric was very prompt, very professional, and very friendly. Thanks to Nathaniel, the tech that came out, who was very helpful, very thorough, explained the situation, and got it quickly resolved. I could not have continued my day-to-day functions without the necessary repairs. It's an honor to do business with a company that consistently exceeds my expectations and makes the process seamless.

Submitting a claim online to American Home Shield for my broken icemaker was easy. AAA Appliance master called shortly after I filed my claim. They said they would be there the next morning. At 7 o'clock in the morning, they were there. They had to replace a piece of equipment in my refrigerator. They ordered it, let me know when it was in, and installed it the day after it was received. So far, things have been good since then. I just purchased a 26-year-old condo that still has the original HVAC systems. My boyfriend who has had AHS for many years told me it would be worth my while because when my condo goes belly up, I'll need something. I've used the warranty several times and I've been very pleased with the service.

We opened up a ticket with American Home Shield for a running toilet. Immediate Response responded immediately saying that they would have somebody here between 1:00 and 5:00. They called 30 minutes before they were going to show up. They got here and they did their testing. In a matter of 30 minutes, they called me back over and it was done. They shared what the issue was and what had been done. They tested the toilet several times to make sure that it was no longer leaking. I tested it myself.

The first time I had ever used American Home Shield, my stove and microwave went out at the same time. They replaced both of them. Then recently, my toilet was dripping from the second floor down to the kitchen. It was disgusting. I went on the web, paid my deductible, and they gave it to the plumbing department. A-1 Affordable Plumbing called me and set an appointment. The guy came in and had his mask on. The seal had broken around the toilet and something had rusted out. He just replaced the seal and the screws that hold it to the ground. He cleaned it up and left. American Home Shield is worth the investment.

I put in a claim for an air conditioner heating system. The guy who came out was very nice. My system could not be fixed and he came back and put a new one in. He came back again and cleaned up things. I've had AHS for 20 years and the service has been excellent.

My AC vents had a hole and the unit was just blowing into the attic. Everything was great once the guy from ACS Absolute Comfort came. He patched up the hole. My experience with American Home Shield has been good so far.

I submitted the claim with Home Shield for my dishwasher, and then I had to wait almost a week and a half before somebody came out. Others were pretty good on time, but this one took a while just because it’s COVID. Other than that, the tech came in very professionally and did really good work. Overall, the service was excellent.

I love American Home Shield. I've had more contact with them in the last couple months than I probably ever had in the last few years. All the contractors that they send are professional. They're good at what they do and they come quick. Any homeowner that doesn’t have American Home Shield's coverage is crazy. They have saved our lives so many times. There were things that I didn’t even realize were covered till I happened to ask.

The technician who came out did a good job, and he was pretty nice. It was simple to submit that claim to American Home Shield. My experience was very good.

I called AHS for my refrigerator. The process got complicated because they had to order a part. But the Caltech guy was great. He was very informative, professional and on time. He replaced a refrigerator filter and it's functioning perfectly as near as I can tell. He fixed the problem the first time.

We had a pre-season check and the tech was friendly, very knowledgeable, and helpful. He explained different things for me. This is the second house I've owned. So, when I bought this house, it was a no-brainer and I just went with American Home Shield. I've had American Home Shield since 2010 and I've never had any issues with them. They're super easy to use even over the phone, on the computer, online. I like to have the convenience of it and how quickly I can get anything taken care of.

The garage door's chain came off. Flash Garage Door had to repair that. The guys were very professional and I was very pleased with them. They knew what they were doing and it didn't take them too long. I thought that we were going to need a new opener but they were able to get things taken care of for us. I definitely recommend American Home Shield.

Home Shield handles our claims right away. We do it online. And then, they write us back within 10 minutes of the service guy and it’s always the same one, depending on what we have. They're very efficient. And they always ask us for a feedback and all that good stuff. Also, I love our contractor. He is honest. He showed us the problem. He wanted us there while he fixed it, and he showed us how to not have those issues again. Like our refrigerator, he said, “You got to do this apparatus, the key, and not over iciness of…” He's the best. He's very personable, always clean, smiling, and the old-school customer service attitude. Home Shield is the best. It's a 20 on a 10. We're disabled, elderly vets. Elderly, disabled veteran seniors need to use them because you can trust them. I don’t trust anybody. I don’t even trust our DirecTV guy. But I trust these guys. They are very good to us.

Everything went smoothly with our most recent claim. Air Design Air Conditioning & Heating's tech was very knowledgeable and went straight to work. It was a good experience and the heating has been working just fine since. Everything with AHS seems to be pretty simple and straightforward, but you may have to pay some cost in addition to what's covered.

My son has been with Home Shield for years and he recommended them to me. I've had a very pleasant experience with them. It was very easy doing claims. The only thing is the people they have answering the phone are hard to understand. It's a language barrier. Being a retired teacher, I simply tell them to slow down. Once they do that, I don't have a problem understanding them.

At first, the problem started out with an issue with the stove and American Home Shield sent the tech out on the 18th of November. The tech changed the bake igniter and then two days later, I had a carbon monoxide leak with the stove. I had called 911 and the fire department came out. I had a high level of carbon monoxide leak all upstairs, my bedroom, my daughter’s room, and in my living room. So we had to wait outside for a while so that the fire department could at least get the carbon monoxide air down. So once they were able to get it down to a normal state, they allowed us to come back into the house. But he told us to turn on my fans and open up the windows for like an hour.

Our dryer wasn't drying. We submitted a claim and AHS notified that the business would call and let me know when they would be out. A&M Valley Appliance Repair called and they were very professional. The dryer has been great since they've been out. AHS is great. My mother-in-law had it for years and she has been raving over it.

We had American Home Shield in the past at our previous residence and we had them for years. A majority of anything that we ever had problems with got addressed and got taken care of. There are some that took a little longer than normal but overall, claims typically got taken care of fairly quick. The service works but getting ahold of anybody that would be able to assist you in a timely manner is very difficult. I believe a majority of the people that I spoke with in the call centers don't work directly for AHS, so they don't know everything about them and how their policy works.

UPDATED 12/22/2020: Well I'm STILL waiting on a response from AHS to my facts regarding their response on my complaint (10 days) and still waiting for the part to be delivered to the technician for installation. Two months waiting for an oven to be fixed. NOT because of anything I can figure out other than it is an EXPENSIVE oven, and the part is more expensive that a regular oven. But, at $80, that is STILL not a very expensive part, so why did AHS refuse to let the technician order it, but instead decide to source it themselves? Technician was at my home first week in November, and AHS ordered the part on November 29!!! And promised it would be delivered on December 18. But, no part delivered. And I'm still without that oven!!

My refrigerator was leaking water, it’s not making ice and it's not cooling good. The guy who came looked in the back of it and it’s like it had some areas in it where the ice had frozen through the refrigerator. Then, he said nothing could be done about that. It was unrepairable. He said that they were gonna send the warranty company an update. American Home Shield supposedly is gonna reimburse so we can get another one, but I haven’t gotten a reimbursement yet.

My washing machine was cutting out. It would stop mid-cycle, so I couldn’t wash at all. Runyon came out to fix it and the guy knew exactly what he was doing. He had the code book with him and checked the codes. He had the part on the truck, replaced it, and was done in an hour. It was amazing. That one went very well, but I had another one that was for our refrigerator and that didn't go as well. It took forever to get the part. I was lucky that the fridge still worked a little bit, so I didn't lose everything.

The Anthony Polisso Appliance Repair rep called and scheduled everything. He was very professional and very to the point. He got everything handled. They explained the situation about backlog of part orders due to the COVID situation. They recommended that we look into having Home Shield do the replacement route instead of the repair route so that's what we did. Home Shield is worth the money, especially moving into a new home and with something like losing a microwave right off the bat. We're still trying to move into the house. That's a big thing so it's good to get it replaced.

I went online and did a service request through americanhomeshield.com then paid my service fee. This was back on October 30th or 31st. My appointment was gonna be through Sears for November 10th between 1:00 to 5:00. I was okay with that. I kept getting texts saying, “We're gonna be there in like a week. We’re just texting to confirm. Please confirm with us that you still want the appointment.” That was from another week out and the day before. But on the day of the appointment, I didn't get texts.

My water had stopped working. It wasn't flowing out the refrigerator. I called in, we were able to do a video chat to see. The Home Shield rep was able to get the VIN number off the refrigerator. It went very well. And then, Greg came, looked at it and said he had to order a part. He ordered a part, fixed it and it's working. Greg's services and whoever he brought with him did a really good job. They were in and out. They wore masks and were very professional. I really liked that. Having Home Shield, I don't have to worry about who to call or find to get services done.

High Priority was able to help me. It was just something that their tech said needed to be cleaned. The claims submission through American Home Shield is a pretty simple process. The home warranty works great for me, especially I'm a single parent.

There was a water line leak on my refrigerator. The guy from Appliance Solutions was in and out in a half an hour. He wore a mask, took his shoes off, and did all the things he should do for COVID. He was helpful.

American Home Shield had a special so I called and had Express Comfort do the general maintenance to my home heating unit. The process of submitting a request is streamlined and very easy. I was pleased with the tech. I've been happy with the service that I've gotten over the years. So I would recommend American Home Shield.

We moved into a new home and on the day we moved in, our refrigerator died. I called American Home Shield and set up an appointment for two days later with Long Lane. The tech, Mario, came out and knew right away that it was not a revivable refrigerator. He was kind, polite, and exceptionally clean. He explained everything that he was doing and was very knowledgeable. He even gave us advice about different appliances that we had. When we were going to get a new refrigerator, he kind of made a recommendation of which ones he found were easier to service and had better reputation. He was very helpful. Long Lane was out on a Saturday and on Monday, we had an email from AHS saying that they would pay for us to get a new refrigerator. That was all handled very nicely, although we haven't received the check yet.

The flush of the toilet wasn’t working and we put the claim in to American Home Shield last week. Two plumbers came last Monday to check the problem. The second plumber brought a snake and he put it to clean the sewer line that goes from our house to the main line. According to him, that solved the problem but that was not the case because after three days, we started having the same problem. We tried other things to try to fix it on our own but then yesterday, the problem was the same as it was before, which was why we followed up with a second claim that continues to the one we put last week. The schedule offered to us by All-Out Plumbing to come to our house was this morning and we were not at home so we rescheduled for Wednesday. Whenever we had to put in a claim or called AHS, they've been very responsive. So, it’s been great. The only problem has been that the problem has not been solved, which is fine. We'll eventually solve it.

I had one service request, and they came out and took care of that. I did the claim through my account on the website. It went good. It was easy to navigate through. Then I got the follow-up email that a technician had been assigned. The technician contacted me the same day. It went pretty good. I was impressed with the whole process.

The motor of the icemaker was broken and the tray that holds the ice had a crack. Submitting the request to American Home Shield went very well and it was quick. Someone came to check on it and they determined what needed to be replaced. I was told that I would get a call once the part comes, which I did. The part did not take long, but according to the company, because of COVID, there was some delay. But other than that, it came and they did the repair last week. The icemaker is now making ice and I don't have to buy ice from the grocery store. I've dealt with this same vendor that AHS used for the refrigerator and they’re good. They know what they're doing and can easily determine what the problem is. So, I've had good experience with them.

I bought a condo and decided to use a home warranty rather than to have the unit inspected. My Realtor recommended American Home Shield. I'm very pleased with it. When I noticed I had no hot water, I called American Home Shield. The claims process was very easy. I was told who would be calling me but they didn't say when. The two men that came out were efficient and professional. Chris said American Plumbing was wonderful. She followed up twice to make sure I still had hot water and was satisfied. Everything has been perfect.

Our dryer was taking forever to dry our clothes. The tech was supposed to contact me within 48 hours and they ended up setting an appointment. The gentleman came over, assessed the dryer, and told me that it was going to take some parts that they didn't have in stock. It was gonna take another couple of weeks to get them ordered. Once they got the parts in stock, they gave me a call and replaced the equipment that needed to be fixed. They got the dryer to work again. Things have been good since then.

After I make claims with American Home Shield, I usually call the technicians before waiting for them to call me. I seem to find that that's a bit faster because it takes about a day or two depending on their availability to get back. When I called All City, they picked up the phone and were able to locate the claim that I filed 30 minutes before and schedule a follow-up very quickly. So, I was very satisfied with the experience. I had my tenants there, and they seemed to be satisfied with the experience.

The guy showed me what the problem was. He showed me how to fix the problem so that in the future, I could do it myself. It was fantastic.

I received a check from AHS and Jeremy from Mel's Appliance was awesome. He was trying to get the part but he couldn't. AHS said they were gonna replace the washer. When I didn't hear from them, I asked what was going on and he said AHS emailed me. I was trying to look for the email but I didn't find it so that was complicated. A person from American Shield transferred me over to the appliance people and I waited for an hour. It was ridiculous so I hung up. I tried to call somebody else but he hung up on me. But this girl from the Philippines was awesome. When I hung up with her, she gave me the number to call. Their guys on the website were great too.

The pre-season check-up deal went well. When the techs first called me, they texted me to tell me that they would be out. But nobody ever showed on that first date. They were claiming that I never responded back. But I read the text messages that the woman sent me from the very first one to the ones that was going on while I was on the phone with the rep from American Home Shield.

I've had this service for many years and I've always had good luck with them. Sometimes, it could be challenging getting stuff done, but I've always gotten it done. But there should be an easier access to get through to somebody and get the job done quickly.

American Home Shield is a good company and it's worth it. I’ve only had one experience with them but it was good. The guy that came out did a good job and we didn't have any trouble. It was quick. And he came the next day. I was satisfied.

It was a new house purchase so we wanted all the locks changed on the property. Sooner Lock & Key set it up and they came out. Very friendly guy and did a super job. Surprisingly, we had a very good experience, and I look forward to working with Home Shield in the future if anything happens. The reason I say surprisingly is because I'm in the real estate business in Texas and I've read some of the press reports in the past a long time ago about Home Shield. Now, I don't believe them.

If you touch the socket behind my stove, it would shock you. The techs explained to me how it could happen. It was a screw missing and they replaced it, and everything's fine. For certain things like heating and air, can we pick our own people to come out? The company AHS assigns could be overcharging you. It would be cheaper for me to call and get my own person.

This house is probably one of the nicer houses we've had. It has three different AC units and two of the three have had issues. Every contractor from AHS has been extremely nice and easy to deal with. One summer, the AC guy took a minute to get out there, but it was okay because it was not like our home only had one AC. So far, there's never been a situation where a tech didn't fix the issue and we've never had a repeat visit. I have American Home Shield mainly because I'm so busy working and I don't want to worry if something goes wrong. It's very easy to submit a claim and their techs have been very good. I keep trying to get my parents to get American Home Shield but they’re on a tighter budget than me. But I would definitely recommend them.

ADA Repair found out that there were two issues on our dishwasher. One was that the board was bad and due to the whole COVID thing, it took 10 days or so, to get the that part in, but that was not their fault. Once the board was in, the next day, the techs came and replaced it. The dishwasher is working fine now. AHS was also very nice and professional. They kept us appraised for the most part. I had to call them once to figure out when the board was coming in but after I called once, they gave me regular updates and called to schedule when the techs would come back.

H.A.R. Appliance Repair was working on my oven. The heating element had gone out on it. When submitting a claim, I’d rather do it over the phone than over the internet. The technician was very professional and very clean and he wore a mask. So far, everything is working fine. I’d tell my friends and family that they should try it.

Patriot Plumbing came out and fixed the washing machine nozzles. The quality of work they did that time was good. And the hotness of the water in my faucet, it was because the hot water heater was located in the laundry room closet. They said it was too far away. That's why it was taking so long for the water to heat up in my half bath sink.

The water heater was leaking. The tech from Sun Plumbing and Heating came in and said that it definitely needed to be replaced. He put in the authorization for approval. He really turned it over very fast and mitigated the problem before the tank burst, which I was very thankful for. We got a new water heater in less than a week and a half.

One of my rooms was not getting proper air circulation. The company that American Home Shield sent out told me that it wasn't a duct issue. They said that there was never a ventilation system in there. So there was nothing that they could do. But they were very informative. They were pretty good. I feel confident that American Home Shield takes my work orders seriously. It's normally a 24-hour turnaround and they send out text messages of who the organization is coming to do the work order. So I'm happy with Home Shield.

Mr. Clean Drain Plumbing came and checked the leak in my mother's basement ceiling. They came back the second time on separate service order and replaced her garbage disposal. They were great overall. American Home Shield was relatively easy to use, so I really appreciated that.

Last time, they used a subcontractor and one of them was a total dud, which I absolutely disliked. But besides that, everything has been a good experience thus far. I like American Home Shield. But they're a little expensive compared to what's in the market.

I called American Home Shield and Prime Plumbing Service came out and fixed the sink. A little stopper needed to be reinstalled.

Our downstairs wasn't heating 100% and the contractor came out and checked out our furnace. During their checking, they found out that our filtration system wasn’t broken. It was a good service. The gentlemen looked through everything and made sure everything was working fine. I would recommend American Home Shield.

Our daughter suggested getting the coverage. Last week A-US Air came to do an air conditioning check. My husband went online to notify Home Shield but we don't use it that often. If we have a problem, we usually just call. However, a couple of weeks went by before we found out much of anything. We thought it would be sooner than when we got the contractor. But other than that, he seemed good.

The guy came here about the time he said he would be. He was very nice and cooperative. I was glad we got him. He was thorough too. He checked out everything and mentioned one thing. Before the air conditioning season, something that kicks the fan motor off may need to be looked at but he said it wasn't urgent.

The refrigerator wasn't producing any ice. I went online and initiated a service call with AHS. It was not difficult at all. Even with the payment, they already had me on file so the $100 was just automatically taken out. I got a bill in the mail but when I called, they said it's been paid. Initially, the part for the freezer had burned out and the guy ordered the part. I received that in about a week which is what he said it would be. He came out two days later and was right there at a reasonable time. He went kind of beyond because I asked some other questions about the refrigerator and he was able to answer all those. One of the things that we noticed was that the freezer setting was higher than it should have been. He changed that immediately and showed me how to do it in the future. The whole thing took about 15 minutes to resolve. It went very smooth.

AHS gives peace of mind knowing that it's there because I don't know how to fix things. That's the biggest reason we got it. If something big happened, it would maybe help cover it. The service is not great but not bad. I had an incident last month. There was a pipe break and I paid my $75 copayment but they charged another $200 to fix it. That was kind of weird that I had to pay more.

I was very pleased with American Home Shield and Discount Plumbing & Heating. AHS had the guy and he contacted me within a day or so. He took the time to show me how my furnace worked, teach me how to change my filter, evaluated all the registers, and made sure that I had enough airflow and return flow. He spent a lot of time coaching me and making sure I was prepared to take care of my new furnace. I used the internet to submit the claim and it was simple. American Home Shield is great and I will renew my contract with them.

AHS has not paid me for my washing machine claim. Also, every time I call them, I can't understand the reps. They said they were gonna reimburse me by sending me a check. I've emailed my customer number three times already and I get no response from it other than an email that said they needed more information. I cannot get them to understand that I have sent my receipt three times to get paid but I have not received anything. Other than that, everything's fine.

Austin Heating and Air fixed our air conditioning. The heater was not working. The service was good, and they fixed it right away. We pay the insurance every month. I found out that no heater was working. It was getting burned. It was like smoking in the vents, so I had to call American Home Shield. Everything is working good for now.

The company called the very next day and sent someone out. He promptly came and he was nice. He came in and put on booties so he did not track anything on the floor. He diagnosed the problem, went back to his vehicle, got a tool and brought a trash bag in so that once he was done with the tool, he could put it in there and it would not do any dripping. It was a very good experience. Home Shield had my issue resolved in 24 hours. I was very happy.

I had American Home Shield when I was in California and I was thankful I had it. I had a problem with my heater or my AC unit and for that service call, the contractor must have done about $300 worth of work. I had a good experience back then and I went to them again for this property. But the gotcha with home warranties is that, say, something happened to my heating and air conditioning and I didn't take advantage of the special that they offered for a yearly checkup, then I go to AHS and file a claim, they would not honor the claim.

The last problem that I had, they sent a plumber out and the plumber that came out was awesome. He took the time to look and really make sure that it wasn't a plumbing issue. Then, it was transferred to the HVAC guy, who was incredible. He gave me some advice on what to do. Both were excellent service and were all under one claim. I only had to pay $100 once. This is the second house that I'm with AHS. The outsourcing of telephone customer service is a little weird. But other than that, it works. I like it.

I've already encouraged others to get AHS. We have a yearly contract with them and if we have a claim, I just call for service and submit the deductible over the phone. The reps I talked to were very good and when I had a claim recently, things went very well. The service person came and identified the problem right away. And even though it was a challenge to correct the problem, he worked around it and got done in a timely fashion. So we were very pleased with it. He also had his mask on the whole time. Plus, he did plumbing, so a little water was on the floor and he cleaned that all up. Then, he asked if everything was okay before he left.

My last person was good. The times before that, American Home Shield wasn't good. I spoke to someone. They talked about privacy and the rep looked through my file. He sent the person down to another address that I have because I had three addresses with them. They take your money upfront so when it's something with a correction, you have to pay upfront again first for the service. It's escalated to a supervisor but the supervisor can't get back to you within a day. I get it but it's 72 hours which makes no sense.

My dryer stopped working. I did a claim to American Home Shield online. It was easy. The techs who came were awesome. My dryer is working again.

The dryer would squeak really loud when I turn it on. I submitted a claim and AHS called me 10 minutes later. They said they would have somebody out in 30 minutes. The contractor was out immediately and fixed it that day. It took them 20 minutes to fix it and then the whole process was done. AHS is really easy to use. It's a great process.

Repair Shack came to repair my dryer that was not getting warm. They provided very good service and we've been washing clothes like mad people do since then. So far, having AHS has been easy and economical. It’ll work out very well for us.

American Home Shield is good. I had a problem in my kitchen sink and a problem with my shower in my bathroom upstairs. Submitting the claim was okay, except they had listed that they would cover a certain amount. But to put in a new faucet and everything in the tub upstairs, they didn't cover half of what the cost was. The plumber said that Home Shield used to cover that stuff. Now, they don't. They said, “It used to be that they weren't scrutinized so much.” I had a claim a couple of years ago and that went well. I had a line to my refrigerator where it runs the line for the ice and water. They took care of that. But this one with the tub was $250. They had to go in and take out the wall and replace the entire shower fixture. I ended up paying $500. It was kind of off-putting because I kept thinking, “Why am I paying $800 a year and they only pay so little on that?"

I called the number that I had for the policy when I had a faulty faucet. The service was very good and fast.

The timer on our dryer stopped working. I really liked the guy who came. His name was Teddy. He had not received word from either American Home Shield or his home company, Greenway that they needed the part for the dryer. So, he was here for 45 seconds and said that they would have to order the part and that he would be back when they have it.

The pilot was not staying on in my furnace. I called AHS for a claim and their process was really simple. They sent Long Lane out. This company did my AC condenser last year. I was really pleased with them so I got them to come look at my furnace. I couldn't be happier. Everything went pretty smoothly.

I have four policies with AHS which I previously had with First American. First American was a nightmare and their customer service is not quite acceptable. On the other hand, AHS is great. I'm very pleased with them. Up To Code Plumbing came out recently for a leaky shower. Everything they told me happened ahead of schedule. They told me I would be notified in 24 to 48 hours because I said it wasn't an emergency situation. I was notified probably within an hour. There was some lag time from when we called it into when they serviced the property. But that was on our end, not theirs. We were trying to get a time to schedule it that we could make sure somebody was at the house. My adult son was there and said the guy could not have been nicer and explained everything. They were professional and everything was smooth.

A kitchen sink faucet stopped working. It was one of those ones with the sensor where you'd just tap the faucet and the water turns on and off. IGD Plumbing came out and they recommended replacing the faucet because water flowed to the rest of the house and everything was fine. It was just that particular faucet. We agreed to replace the faucet and they came back a week later and replaced it. The water flow started and everything was fine. But we didn't have any cold water. So we asked them to come out again and it was a really simple fix. The hot and cold water lines that feed the faucet, the cold water just had a little crimp in it so no water was flowing. So they just straightened it out. Overall, the process was really easy and very smooth. Everyone that I talked to both from American Home Shield and IGD Plumbing was very helpful. I had a lot of questions and they were very patient with me and answered all of them.

My air ducts were malfunctioning on my furnace. American Home Shield sent out a contractor who was a very nice guy and very competent. He looked around and crawled into the house. The only thing was that AHS rejected my claim. They said it wasn't wear and tear. I said it was, but I lost. I was very disappointed. Then they said to use the website, which is much better, but if I have a problem where I have to talk to a human, it could be difficult for the phone call, a long wait than the website. However, I put in about 10 claims with them and they do a great job. I love it.

It takes forever to get in. You have to call in and wait for 15 minutes before anybody gets to you. And then, because we live in a rural area, it takes a little longer to get people out here. We don't get the response as quickly as I'd like it. But the response time is the only thing I have a problem with. Our recent claim was my kitchen sink. I tried everything to unplug it, but they wouldn't go, so we brought A-1 Plumbing out. My wife was here when he came out and he got it working. He got it working on Tuesday, but we had to leave town for a funeral on Wednesday. We haven't messed with it until yesterday. We got back yesterday, and it clogged up again. I wasn't able to do it, so, I called him this morning. I had to call in for another ticket, but they said if it was the same problem that I wouldn't be charged, which is what I'm hoping. They called and I was hoping I could get them out today, but they said they couldn't make it until tomorrow afternoon.

We had a plumbing claim in the early part of the year and the faucets we have in our home are from Moen. Previous home warranties would give us something comparable to what is already existing but what AHS wanted to give us was something very generic. I wasn't satisfied with that. I didn't want to do it and I had to pay out-of-pocket to get another faucet. I had to pay for that upfront after I paid for my service call, which is $100. That was more work for me and more out-of-pocket. It was reimbursed but I don't think that I should’ve had incurred that out-of-pocket cost upfront when that's the purpose of a home warranty. I almost left American Home Shield for that reason and I was on the brink of saying I would go back to the previous home warranty I had before. I decided to stay and give them another chance. Recently, we had the garbage disposal fixed and that was handled pretty quickly when I called in the service.

The bottom heating element inside my oven stopped working. I called Home Shield to schedule a time for them to replace it. Within 10 minutes of submitting the request, I received an email that my claim had been assigned to a vendor and that I would receive a call from them. A guy named Ethan came and he took a picture of the little plate inside the oven. I was under the impression that he would bring the part with him. But he reminded me that Home Shield had to order the part and that the process would take between five to seven business days.

I called the 800 number, then Home Shield said that they would send it to a local contractor as they always do, and then I would hear from them within the day. I heard from them the same time as I hung up the phone or I had a text there. The team they sent over is a father and son team and they were magnificent. They've been doing it a long time. They came in, they did all the social ** for COVID and got the thing fixed. Home Shield did a great job. They are extremely good and very reliable.

I started with American Home Shield in 2000 and there was a year break because they decided they didn't want to cover me anymore. They wanted to make more money off of me. I was paying and I was active. In 2017, they decided they wanted to charge me $100 a month for the cost. AHS has replaced a number of items for me over the 20-some years that I've had the service. All of the stuff that were replaced have been of quality. The people I talked to any time I called in have been very good to work with. And even though I felt a little slighted for that year, I do everything I can to promote AHS.

I filed a claim for a microwave that wouldn't turn on. The techs were out in two days and they were awesome. They had to order a part and it was a week later that they repaired it but that's ‘cause of Thanksgiving.

The contractors that another company sent out didn't appear professional to me and it made me look to other companies. I searched for prices and for different options that were available for the warranty plan. American Home Shield's price is more than what I was paying with the other competitor, but the services are good. You get what you pay for. Recently, I put in an order for my garbage disposal and the leak underneath my sink and the response was very quick. I was very impressed.

Everything went very smooth with 1st Choice Appliance Repair. It was an A1 service. They had ordered some parts. And it was over the holiday, but they still got the job done, and came back and repaired it to my satisfaction. They were working on my washer that had a water leak. And then the refrigerator, which the front panel, where you get your ice and water, didn't work. We troubleshot the first issue, then figured out what the problem was, and then ordered the part. They also did the same thing to the refrigerator and ordered the part. When the part came in, they came in and replaced it. It worked the first time, and I was on my way.

The thermostat had lost power and the guy who came was prompt and very professional. He had his mask and shoe coverings on, which we liked. He was able to fix the thermostat easily. I did the claim online with American Home Shield and navigating the website was very easy and convenient. I also had a claim previously for electrical and the claims were great both times.

The garage door wouldn't go up. The panel wasn't working. The mechanism at the top was broken. I called AHS and spoke to someone. I've always had such good response with them. I knew it wasn't gonna be a very long time but I wasn't expecting the very next day because of COVID. When I came in from work and put the garage door down the other night, I heard something pop, but it's been working fine. I'm so grateful that my door is working now. However, the tech put a different keypad in. I am kinda concerned with that because they know my code to get in my house and I don't know how to change it.

We've been with AHS for 10 years and our experience has been really positive. We submitted a claim because we kept having problems with our furnace. The techs that came were great with communication. They did really well and they were here on time. They looked at it, assessed our problem and then ordered the part we needed.

The dryer wasn't heating. Submitting the claim was good and the tech from Dudek was very good. The dryer has been perfect since the service.

I tell anybody I know that’s buying a house they should get a home warranty and American Home Shield is the one I'd recommend. When I had a leaking faucet in my kitchen sink, it was very easy to do the claim on the website. It's very intuitive. I also love the plumbers that were sent out. They replaced the nut and the washer inside the faucet mechanism, and it was fixed. It was awesome. I put in a claim with them about a week ago and I requested the same plumbers that fixed my last issue to come out and help me with this latest issue because of how much I like them.

I had a heater issue and made a service call to American Home Shield. I was hoping that they would be able to send somebody out the same day. It was a cold day and I was dealing with heat. I had scheduled a prior service for my refrigerator and that took several days. But I understood because there are only certain repairmen that work on refrigerators anymore.

The heater wasn't heating and the tech from Element Pool Repair that AHS sent out handled it. He had to come back a second day, though, because it needed a new panel. But he came back the next day like he said he would and fixed it. So it was all good.

I went with a competitor and I couldn't recommend them to my worst enemy. So, I decided to go with somebody with a better reputation and I've been happy ever since with American Home Shield. I like that when I call up, it’s strictly automated. Usually, I would say that I hate that because if you want to transfer to customer service and they're wanting to talk to you all over again about other issues, they never transfer you. Whereas in this position, it was very straightforward. There wasn't a line of questions on why I was calling. They just process it quickly and it’s a big help, without having to hold to speak with somebody. I made a call that morning and the technician from ACE came at about 1 o’clock that same day. I was very impressed. He did a great job. My furnace is an older model and he said it was something that happens due to age as time goes on.

I've used AHS for several appliances and they come out. I like that they've changed some of the companies they work with and it has been helpful because the service wasn't too good for a while. I called them when the dryer would keep shutting it off. C&C Appliance Repair called me one night saying they would be out the next day. The interaction was fine when they came out and the dryer has been working perfect since.

I've had American Home Shield for a long time and they’ve sent a lot of different people out here, and by far, Suncoast was the best they’ve ever sent out here. Submitting the claim was a cakewalk. It was super simple. Overall, they do a really good job. I've had pretty decent luck with them. I recommend them to everybody. I don't always get the best vendors in the world, but that can happen anywhere. But when I know that I've experienced great customer service with Suncoast, I wish I could request them the next time something happens.

When the machine runs through, the soap's getting clogged in and not rinsing out like it's supposed to. The guy who came out fixed a spring at the door. Then he ran in and said everything was fine, but that wasn't the case. The actuator is not releasing the door now that the spring's fixed. They can't get the part to fix it, and now I'm waiting on them to tell me what they're going to do about replacing it. I've been waiting since last week Tuesday to decide what they're going to do. I tried to get ahold of them today, they said that it's all for replacement, but they transferred me over to somebody in the purchasing department, and after 30 minutes on hold, I had to hang up. I had to go do something else. Supposedly, I was going to get an email about cashing it out. I was asking if they're gonna cover the installation as well.

We found out where the clog was and then unclogged it. It went well. The tech was good. When our line was caught up and the water started dripping, I liked that the service was provided the same day. On two occasions, it was provided the same day. The technicians came out and did some troubleshooting. And then we contacted the homeowner’s association board and worked with people to troubleshoot and find out what was wrong. And then, we found out what was wrong and was able to fix it. I feel good about that.

I had a claim for my garage door opener and it went well. The contractor showed up when they were supposed to and they fixed it. Also, I had questions and they answered everything.

I've been with American Home Shield for 20 years. When I first signed up with them, I had no trouble getting anything done. Now, when I call in, I gotta sit on hold forever to get anything done, and a lot of times, the service too. I just went through an incident on my microwave, which I called in, paid my deductible. They dispatched a company, which was fine. They came in a couple days. They said it burned the circuit board out and they're not available anymore. So, we had to get a new one, which is fine. AHS gave me a buyout price. They also told me that they couldn't get one, so if I wanted to wait, I should call back in three weeks and they would place an order. Which is what I ended up doing because I couldn't find one like mine around here in Madera. Then they already told me they had checked and they didn't have one. So, I went ahead and had to order it.

Home Shield fixed my microwave and washing machine. That's why I have them, so I can call and get things repaired.

It has been a great experience with AHS. My uncle recommended them and I'm really impressed with them and their online stuff. If I have to call, I like how they are receptive. They have good customer service. I don’t mind paying them because I know when I need them, they're gonna be there. When the electric would not come on, the company they sent did a great job. You could tell they wanted the business and they were doing what they could to make sure it happened within AHS' standards. They also gave me a number to call if something happened. The repair gave me heat during the cold. It was a necessity that had to be done and it helped tremendously. I also appreciated having a follow-up in case something was wrong, unlike the previous work we had done. They didn't even test it.

Sometimes, it's not black and white. You have something that's broken but they can't really tell you if it's covered. They want you to pay the $100 deductible then figure it out but it's not refundable. I've had several claims with AHS and the last one was difficult. The person that AHS sent out was one company and I kept waiting for their approval of the repairs. When I finally called in, they said that that company decided they didn't want to come out this far anymore so we had to redo the whole thing. We had to get another repairman out here. But it was done last Monday and it came out fine.

The ceiling fans stopped working. The remote on the ceiling fan stopped working. Hoffman came out, they diagnosed it as a remote and remote receiver. They had to order something. They came back a week later and fixed it. Hoffman was great. The one thing I noticed, I was trying to get ahold of Hoffman because I hadn't heard anything while they were ordering the remote and I didn't know when they were coming back. So, I went onto the Home Shield website and it showed that my contract wasn't current. I didn't follow up on that because a half-hour after I had that problem, Hoffman called me back and they scheduled a return visit. Home Shield is doing a good job.

The contractor came out within two days, but it took a couple of weeks for the parts to get there. They said Home Shield ordered the parts. Other than that, the service on the air condition unit was fine.

I was standing at the sink and I turned on the garbage disposal, and it was leaking a lot of water right underneath it. I used the webpage through American Home Shield to put in the claim. The repair guys came out a little earlier than they were supposed to and within 15 minutes, it was replaced. Now, it’s good and new. I've had two other home warranties and this was the first one I've done for American Home Shield. I've done one from another company but it didn’t work out well, which was why I switched back in June.

Updated on 11/29/2020: This is an update to my original review posted on 11/21/2020. In that review I summarized the horrific experiences and fraudulent practices that I've endured dealing with AHS. An AHS representative immediately responded to my review and marked it as "in resolution." Don't let this fool you. I received a form email from someone and immediately responded within the hour.

My heater didn't work. I went through American Home Shield's automated thing. I spoke to the Higginbottom’s guy when he came. He called me and told me when he was gonna come. He called me later that day and scheduled it for the next day. He was in and out. The repair helps out a lot because I can go from air conditioner one day to heater the next day. My experience with American Home Shield has been great except when I had the air conditioner fixed, I had to pay 2,200. They might have said something about the type of contract I had. I paid for it but I thought that was the whole point of American Home Shield. If they can't fix it, they'll replace it. I paid for the air conditioner. American Home Shield paid for the Freon. That was only like 10 bucks a gallon.

The waterline in the fridge kept freezing. I'd defrost it and it would refreeze again. GE Appliances have been out here prior for the same issue. So they came again and they said that they believed the door was the issue. They ordered a new door but when it came, the handle didn't fit. They didn't make the right door where these handles would fit and they didn't send handles. Other than that, the claims submission with American Home Shield was super easy. I've had a few things fixed and they do a great job. People who are considering purchasing a home warranty should do it.

The front of the oven stopped working. Mr. Appliance called within a couple days of me putting the claim in and set up an appointment. I had to cancel the first time, but it was rescheduled and they came out to look at it, and then had to order the parts. They came back once the parts came in and rescheduled and put it in. So it was pretty good. The oven has been working good.

The dishwasher stopped running water, so we called it in and the techs came out. They discovered that the control panel on the front of the door was the reason it wasn't pushing water through, so they ordered the control panel and fixed it last Friday. It was a seamless process. AHS is worth the money. I also have a rental house in Hampton, Virginia and four years ago I switched to AHS from 2-10 and I've been happy with it ever since.

I had a tub leak and S&J Plumbing addressed it. The plumbers were awesome. I just purchased the house and it was a flip. Apparently, they didn't tighten the drain cap and that caused the leak. It needed to be tightened. This is my second service request and the only thing was that I put the request in on a Monday and I couldn't get anyone out ‘til Wednesday. I was really concerned about the water leakage. My first claim was on my furnace but I don't really know what the outcome was on that. I was told that someone would get back to me on it but I haven't heard boo. I've heard nothing but great reviews about AHS that's why I picked them. I do know that they are one of the best in the area but I am not happy with the turnaround time and what the outcome is on my furnace.

Submitting the claim with Home Shield was easy. The techs then came out and fixed the ac's clogged nozzle. They were great.

I had a miscommunication with American Home Shield. They didn't call me to tell me that American Team had to get some piece. They ordered the piece and they had to do everything and it took days to get the piece. I had to call two times to know what happened. American Home Shield told me that they would call in a few days and that they were going to leave a message. But I didn't get the message from them. When I called American Team, they said that they sent in their report to American Home Shield. I waited another fours day to call and know what happened. American Home Shield told me that it was because the American Team was asking for one piece and that it was going to be there in about three days, which was true. They came out and fixed my heater. It is working good. The guy who went in there was very nice and professional. He was on time. Overall, American Home Shield and American Team were good.

I got a claim going with American Home Shield and it was really easy to do so. A guy from Patriot Plumbing came out. That was like a matter of days after I closed on my house. I did another claim since then. A guy from a heating and air company came. Both guys were really friendly I'm very happy with the work performed. So far, it's been a very satisfying and pleasant experience with AHS.

The water wasn’t retracting or when the dishwasher was working, it wouldn’t pull all the water out. He tech fixed it on the day he came. I like American Home Shield. My sister-in-law talked me into getting into it and I’m satisfied with them.

My water heater wasn't having any hot water. I called Home Shield and in 30 hours, they came out and serviced it. The techs did a fantastic job and everything has been perfect since then.

Every time we've used the service, it's been what we've expected. It's been great customer service. The problems that we had have been fixed in a very timely manner. We're pleased with the service that's why we continue to keep using AHS. Recently, our furnace had turned off. With it being in the 10s and low 20s in the house, it was kind of important to get somebody out pretty quick. AHS was able to send out a technician that same morning that we called and he was able to fix it in no time. It was a great overall experience.

The ice maker wasn't working. The tech showed up way early but it was fine. He had to take something apart in the back and he was there less than half an hour. Everything's working fine now. For the most part, we like American Home Shield. But we had to really look at the contract and scrutinize everything before we decide whether we're calling or not because we found some things that weren't covered that we thought were covered. Also, it can be kind of a pain sometimes in trying to get through to somebody. But now, my wife does what she can online. A while back, there was an issue that she couldn't get it done online. So then, she had to call and deal with phone call stuff a lot. But other than that, we're happy with them.

The online experience with Home Shield is easy. But what you have to do a recall is difficult. It's the in person that is not easy. It's horrible. Something broke inside of the heating, so Plumbing Enterprises needed to fix it. They had to order a part. It’s still not working.

I've been with AHS for several years. I'm good with them. CNJ Services recently came out for a water leak. They had to get parts and repair it. Their work was good.

The washing machine was unbalanced. But I had problems with the first contractor that American Home Shield used and I had to get another contractor. The first contractor would not return the call and did not show up on the day they were supposed to show up. I called the company and talked with the representative and then talked with the supervisor. The supervisor that I talked to was highly rude and I did not appreciate their service. American Home Shield looked up a different contractor and had them come out. The second contractor showed up when they were supposed to and called like they were supposed to. The gentleman that did the repair was very professional and did a good job. The washing machine now works like it's supposed to. American Home Shield seems to be a good company to use.

Our real estate agent gave us a policy with American Home Shield for the first year of our home ownership. For the times that we had to call them, we were completely satisfied with the result so we extended our policy for another year. I called and told them of a plumbing issue we had and they sent out Acrat Plumbing & Heating. They handled the issue perfectly. They identified the problem and checked to make sure that that was something that was covered. I paid $75 and it was done.

When my microwave was not heating, I requested a repair service online. The website was easy to navigate and my expectation on when the technician will come out was met. The technician was very professional and personable. It was excellent. American Home Shield did what it was supposed to do.

I submit claims for my father-in-law. I did it online, and it was nice and simple. DNG Appliance Services was very good. They were on time and they did exactly what they said. Everything has worked well.

When you want to make an appointment with AHS, it's not too bad. You just say what it is, then they tell you that they got this company that's gonna reach out to you. It’s easy. The Nova HVAC was very pleasant, very professional, talked to us, told us what changed in this and showed us the piece that they were replacing. We had another experience. We were getting a new sump. American Home Shield sent a company out from West Virginia and I live in Clinton, Maryland. The company came out and said, “Okay, we’re gonna order, we gotta do this.”

As soon as I finish this episode that I have, I will email the paid invoice, take my $588 and cancel my contract with American Home Shield because I am not happy with anything that goes on with it. The Freon is $110 a pound. When I went back and read my contract, American Home Shield only pays $10 a pound. The compressor in my AC unit went out and it's gonna cost me out-of-pocket $1,060. It's inconceivable that they can repair a compressor and not putting Freon back in and then charging the consumer the charge for the Freon. It really frustrates me that I agreed to take a buyout. For a replacement of a compressor in my unit, they said I could only get $588.

ATR was sent by American Home Shield for a heating tune-up and they were very professional. They got the job done. They said everything was fine. My heat’s working pretty fine. Everything's going good since I've been American Home Shield. They're always on top of everything. They always get things done in a timely manner. Anytime I've ever had an issue, the problem has always been resolved. They're a good company.

The service was perfect. Fortunately for me, my appliances are one of the ones that Home Shield have set up in their system so it was easy. The problem was there for me to click as well so I didn't have to type anything out. It was a little delayed because of parts, and then I got a different repairman the second time around, so he wasn't quite sure to do what the first guy was thinking. But in the end, my problem was fixed, which is all I cared about. Home Shield is everything I thought.

Submitting a claim is normally a long process. But with this recent claim, everything happened fast. I called AHS on a Saturday night when the heat wouldn’t come on and then I had someone call me early Monday and scheduled the service for Tuesday. The tech from Myers came out and he knew what he was doing. He explained that something malfunctioned and solved the issue very quickly. I've had AHS for years and they always took care of issues. I’ve been satisfied so far.

The heater wasn't working and a technician came out and fixed it. He seemed knowledgeable. He just had to take out one part and put another part in. It's easy to request for service with American Home Shield. Also, I would recommend the expense. In Alaska, our rates are extremely high. So, if you had two or three claims in a year, you'd probably end up saving a little bit of money.

We had a couple of outlets dead and I was given a date and a time range when to expect the contractor, All American Electrical Service, and they met all that. The electrician came out to check out the outlets and took care of the issue. I was very satisfied.

I've had a lot of difficulty with logging in. I have no idea why every time I go in, I have to call and get everything reset. It's not smart and we're not supposed to do it, but I use the same password for everything. I don't love the website access. I switched from another company. I got the Realtor discount, so I was able to save a little. I'm a Realtor and I use it for my clients.

I like the mobile app. Home Shield has made submitting claims easier. Recently, 2 Bald Guys fixed the dryer. The tech did a good job. He was very polite and professional, and answered all my questions. The microwave wasn't acting up when he got here. But after he left, it started acting up again. I believe I get 30 days. I gotta get them called to get them to come back out. The service gives you a little peace of mind with your appliances. If something's broken, Home Shield will check into it and get it fixed. I always wish they covered more than they did.

People should sign up for AHS because everything in here is covered. I had a claim for an electrical thing recently and things went great. The techs knew what they were doing and they put it in a new garbage disposal. They were right on time, too. They came in, looked the garbage disposal, showed me what was wrong with it, and put in a new one. And so far, it's working great.

My garage door went out and I called Home Shield. The tech came out and gets it fixed but he told me that I need to replace my springs. He said it was gonna be $300, which is not covered on my warranty. I had to pay $100 for him to come out, pay him another $300 for the springs, and I pay $75 a month for the warranty. The garage door cost me $500. But I talked to their rep before I got the warranty with and he said everything's covered and if something breaks down and they can't fix it, they would replace it.

The temperature in the house wasn't matching the thermostat that was on the wall. The tech that AHS sent came out and he looked at the one downstairs, and he changed that one, saying that the sensor was off. I told him the one upstairs, the bedroom temperature doesn’t match the thermostat either. He said okay. But he was like, “Just leave your room door open, so the airflow will come through.” It doesn't work like that and it was still hot in the room at nighttime.

MD Appliance came out two times - one for the dishwasher and the other time was for my microwave. The dishwasher was leaking underneath and their technician came out. He said he fixed it but a few days later, I tried to run the dishwasher and it started leaking again. I called them back and they decided to replace the whole unit. With the microwave, their tech found that the main board was fried. He ordered the part and replaced it. The techs who came out were good. They wore masks and gloves and were very conscientious of health. They had identification and they explained the situation very well. They gave me an estimated timeline and gave me a point of contact at their facility that, should I have any questions or concerns, I could call their main office.

My water heater wasn't working. Home Shield sent me someone. The water was cold so M & E Plumbing Services came, checked it and went back to order parts, and then they came a week later to fix it. They did a good job. Overall, everything was nice. We recommend Home Shield for friends or family.

My gas dryer was not generating any heat. Submitting a claim was fast and easy. I got a response and the assignment of a repair person within minutes. The contractor was polite. He answered all of my questions. He told me what his approach was going to be for the repair and then when he determined what the problem was, he told me that needed to order another part and approximately how long that would take. They then followed up with a phone call letting me know that they had the part and scheduling a new repair date. The process ended up taking about eight days. He installed the new part and did a test run. The dryer seems to be working fine.

My water heater exploded. The process I went through to submit a claim was smooth and easy. The tech got in touch with me very quickly. I didn't expect to hear from the tech until Monday but he called on a Sunday afternoon. He was highly professional and cleaned up the water that was everywhere along with whatever mess he made. He brought a new water the next day and installed it. The replacement has been working great. I recommend American Home Shield.

I was telling American Home Shield that I was gonna drop my service with them because I don't like it as far as sending me out these bootlegged folks who didn't do anything and lied. AHS got me a second opinion who came out and did the work. I'm just waiting on some parts and Myers got to come back and fix the water heater. Submitting a claim to AHS is okay. I just don't like talking to these foreign people. It's difficult.

My water heater had cold water for the whole weekend. I called my Home Shield to have a plumber come out. They said because of COVID, they needed me to submit a picture of the water heater and a picture of the label on the water heater, and they let me know that the water heater needed to be replaced. I asked them if it was a possibility to get a tankless water heater. And they said, “You have to have an upgrade on your electrical.” And many times it’s more expensive and I would have to pay out of pocket if I wanted a tankless. They said I had to have a 60/60 volt on my electrical, which I didn’t have. So, I waited and was trying to get a couple of quotes myself. I wanted to know if they would give a cashout option if I decided to get a tankless. It took a couple of days, but they gave me a quote of 1,200.

The case is not complete yet for my garbage disposal. We had someone come and inspect it and he said that it needed replacements. So I’m waiting to see what American Home Shield had approved. I called yesterday and left a message. I'm gonna call directly the guy that came and see if he can give me an update. I also had someone come out for my refrigerator.

I had a home in Woburn for 20 years. I found that American Home Shield is a few dollars higher than some of the warranty providers and at one point, I said, “Let me try this other one.” I ended up trying two companies that supposedly saved me $30 a month, but when I called them, they didn’t cover it. I learned a lesson. A lot of the common things, American Home Shield cover 100%. Anytime I've called, they've replaced and always upgraded to a better unit. I'm impressed with that. Everything, they've done for me. I had a dryer that went. The girl said, “Let me upgrade it to a better one.” I had a clothes dryer that looked incredible as well. It looked like it came from a super movie. When we had a stove that went bad, it was upgraded. They've also changed two built-in air conditioners over those 20 years.

I had Sears Home Warranty, but it only covered appliances. Home Shield covers electrical, plumbing, everything. It pays for itself. How can you not do it? The first plumbing service that Home Shield sent out was not so good. The tech was a nice guy. But between the two visits to our house, he spent a total of four minutes between the two combined. He said, “I can't open anything up to look at your plumbing. You have to have someone else do it.” And I said, “Okay, why?” He said, “Well, you have to have an asbestos test.”

We love Home Shield. We got it first because when we bought the house, it was part of the sale agreement that the sellers would do a year of it. And within a couple of months, we were like, “We’re gonna continue this.” It has been great. Our recent claim was the $75, and they come and do a tune-up or check out your heater. I went online and clicked the segment that said “do it”. And then, the contractors sent a text message. After they were assigned, I received a text message from American Home Shield, too. And then it was also online, saying that North Star was the one that had been assigned to that. They called before they were coming and they showed up on time. My husband was the one that was downstairs in the basement with the heater with them. And he said that they were very professional. They gave him a lot of tips on how to keep it running better. Home Shield is one of the best things that we've done. I would recommend doing it.

I had an appliance issue. I called on the phone and the representative was very helpful. The guy from Amtec Services was great. He knew what he was doing, he took care of the problem, and he fixed it. When I needed American Home Shield, they were there.

The plumbers came out in 48 hours. We showed them the issues that we had, and they were able to fix them within an hour. It was quick. Everything has been working good since.

My kitchen sink and the bathroom tub was clogging up. The guy told me that it must have been some grease down the drain. He did snake it and he pulled a little bit of grease out. He said that didn’t unstop it and that it needed to be snaked from the outside of the house on top of the roof where the little pipe is.

I've been fine with my American Home Shield service. I used them when I had an appliance issue and Whirlpool came out. I was quite pleased with the service I got. The tech fixed my problem. He wore a mask too.

It was easy putting in a claim to American Home Shield but it was not accurate. They misunderstood my call. The technician came out and he didn’t fix everything that I wanted to. It's still an open claim. I didn't realize that some things are not covered under the warranty. So, I need to look into which one is covered and which one is not before I make the call. Because when the tech comes out and says that it's not covered by AHS, I'm out $100 copay. If I want to fix it, then I have to pay directly to the vendor.

Using the service from American Home Shield was very easy and I feel good about it. Their response time was very helpful. As soon as I submitted my request, I got a call and they scheduled the appointment and had someone come out that afternoon. I was very happy with American Home Shield and the service that it was contracted to. They were clear about their precautions on the phone that everyone in the house would need to wear a mask and stay 6 feet away, and they were very good with maintaining that as well. My Realtor uses American Home Shield and he has recommended them. AHS also has a reputable name. I like the peace of mind now that I have it. The claims submission online was very easy. The service call I made was quick and good.

The freezer side of our two-door unit was building up ice in the bottom and leaking out onto the floor. American Home Shield told me that somebody would be in contact with me within 24 hours. But they didn't because I submitted the claim on a Saturday and they wouldn't do it till Monday. So on Monday, we got ahold of Rocky Mountain Appliance and they were right out within a day or two. Everything went great. The tech was very knowledgeable. He was there for about 15 minutes and had the problem fixed. It turned out that there was some kind of vent hose in the back that was clogged up. The technician had this little tool and he unclogged it. After that, it worked great. This was the first time we've ever used American Home Shield and it was quite proficient. It was a very nice experience.

My sewer was backing up into my bathroom, my tub, my toilet, and into our kitchen sink. The tech was there for hours and hours, and then he couldn’t fix it. He came back the next morning, and we finally got it done. I love American Home Shield. For the most part, they're pretty good. But it took them a 10 days to get the AC taken care of in the middle of summer. We needed a whole brand new system but they didn't cover that. It should be covered under their policies. I had to take a $4,000 loan out. But I have tried every one of those home warranty places out and I've had the best results with American Home Shield.

This is my second year being in my house and anything under warranty is starting to go out of warranty. So I wanted to get some protection in case stuff would start breaking. I've had American Home Shield before and so far, it’s good. They now cover more than the last time I've had it and I'm usually happy with the service. The website was fairly easy to use when filing a claim and then I was told that they would call me within 24 hours. Island Breeze came to investigate an odor that I was smelling in my house coming through my vents. It was good dealing with them. The tech was good. He followed COVID restrictions, and he let me know what time he was gonna show up. He wasn't able to find the problem but he gave me some suggestions about what I could do. So I’m still trying to figure out what it is.

I had a furnace that was inoperable. Rush Heating and Cooling did the inspection and they said they would go back to American Home to see what they want to do. They came back and said they would have to pick up the furnace and install it. That took longer than I wanted but they eventually got around to it. So far, things have been good. The furnaces are operating and keeping my house warm. AHS is worth the money.

I kept getting the reminders from American Home Shield for the pre-season tune-up. Being a first time homebuyer, I went ahead and got a check-up on the heating things before winter really hits. The tech was really nice. I took him to the furnace and he did everything. He said everything was okay. But there was a language barrier. I wish I could speak better Spanish. I felt bad that I couldn't communicate very well with him. But all the systems are set for winter and ready to go. We also used American Home Shield for the rekeying when we bought the house. The tech was great. It was super quick turnaround time. American Home Shield referred us to HelloTech. It was for mounting TVs and we found a great handyman who does these things. So it was really awesome.

My cousin got American Home Shield with her home. She said, “Whatever you do, keep American Home Shield,” so I’ve had this since I had my house. When Myers Comfort first came for my recent claim, they lit the pilot light. I thought the furnace was fixed but the next day when it was cold, it was not putting out any heat. The house was not getting warm enough. I called the guy and he came back. He talked to my husband and he was telling my husband that we're gonna need to go ahead and get a new unit. He left the invoice there. I have been calling American Home Shield and they keep telling me that Myers hasn’t turned in their report yet. The claim has been open for a couple of weeks.

I had two toilets. The one with the mechanism didn't flush anymore when hitting the handle. The mechanism had become disconnected. Then the second one, when you flushed it, the mechanism inside shot up water towards the top of the tank. It would hit the top of the tank and then roll down the outside of the tank, then puddle on the floor. TJ Plumbing Supplies & Service gave me a four-hour window when they were going to show up. On the day of the service, they texted me to let me know they were going to be there. The young man came and did the repair. He was very friendly and professional and took care of everything. It went very smoothly.

When filing the claim online, it doesn't tell who you're going to have at first, and both times, it would be 10 days out, over a week, and that’s too long. I clicked the option that none of these work for me. Then, it gave me the number of Ashman Appliance Service, and I called him right away. He said he would come out the next day, and he did. So, it was either a 10-day wait online, or I call them direct, and they were out the next day.

We submitted the claim on November 15th and then Austin Heating and Air came on 17th. So the heater was good when the Austin Heating came. But the next morning, only the cold air was coming out. So we tried to call them again. We called three times and they didn't reply or call back the whole day of the 18th. When we called again, they said that we needed to submit a claim to American Home Shield again. So I submitted and then AHS said that we would have to call Austin again. So we called again two times and they said they were gonna send somebody and they put it urgently. Then, nobody was calling, nobody was coming until two o'clock. The lady from Austin said that they didn't have anyone available for that day.

Liberty Plumbing installed a new gas furnace. As far as professionalism, they came on time. They installed the unit within a matter of hours. Whatever extra parts they had, they cleaned up. They were in and out. They came in the morning and were gone before the morning was over. It took no more than a good three and a half hours for them to put it in. Home Shield should continue the great customer service. If you have HVAC service, I would recommend them.

My washer wasn't working and when the techs came out, they fixed the problem. It took a little longer than I expected for the parts to come in but nonetheless, it got fixed. Submitting claims with AHS has been relatively easy, too. But people should know what's covered and what's not. Sometimes they don't cover everything. In my rental house for example, they repaired an upstairs bathroom, but they left a hole in the ceiling downstairs and that was not covered. Maybe that should be addressed.

An appliance stopped working and we made the call on a Monday and the tech came out on a Wednesday. The tech was excellent. When I talked to him once he got the claim for Home Shield, he was able to troubleshoot it over the phone. He knew what to expect based on our conversation, so he came ready and he was able to fix it at the scene. Everything has been working perfectly. We've been with American Home Shield for years and we like them.

I was ready to ask for my money back with American Home Shield when I had a claim for the shower. There was no water coming out and we thought it was the shower valve. So they sent over a plumber. We're in California and COVID’s pretty high, but the plumber came in without a mask, and he was filthy. There's no reason for a plumber to be filthy, tracking dirt and mud throughout the entire house. We had ground concrete and I wasn’t looking to re-clean the floors.