American Home Shield Reviews

The AC company took a look at my unit and said the compressor is no good. They were supposed to change the unit, and they want me to come out of pocket $1,700. I was going away a bit, and they told me they were backed up until mid-September. Apart from that, having a home warranty is very beneficial. I emailed three of my friends a link for a referral program and American Home Shield is gonna send me out a referral thing. I didn’t get it yet, but I’m waiting.

I had a refrigerator that was no longer cooling. I started noticing that everything seemed to be melting in the freezer. Finally, it dawned on me that it was broken. So, I called Home Shield and they scheduled me with somebody. The company couldn't come out to see me for about a week. So, I called Home Shield back and said, "Okay. I don't have a week. Can you find me another company that's got more availability?" They did and it was JM Appliance. They came out the next day, diagnosed the problem and told me it would take somewhere probably between two to three weeks to get the part in that they needed to replace. The tech said, "Now, mind you, this is worst-case scenario. I don't wanna tell you it's gonna come next week, and then it doesn't come. I'd rather give you worst-case scenario." So, he went ahead and put the order in.

American Home Shield's website was super easy and quick. The plumber got back to me really quickly and he was super respectful. Initially, we had low water pressure but it was fine. It was us who didn't get how our new shower fixture worked correctly and it was only a simple adjustment. The plumber gave us a tutorial of things. He was very patient and helped us understand the new home a bit better. So far, I feel happy with AHS's services. I feel like I have some support in the house. We have done some renovations too and it helps us understand how our place operates.

The upstairs AC was blowing just hot air. It wasn't cooling. The technicians said one of the parts was not working, and they happened to have it on their truck. They replaced it, and it started working again. American Home Shield worked really well. We've had other issues in other times that things didn't go well. But the AC claim went really smoothly.

We had a leak under our sink, and it was coming from the faucet in the kitchen. Unfortunately, with that kind of faucet, you can't just replace the tubing that goes to it because the leak is up inside the faucet. The contractor determined that was the problem, and they ordered a new faucet. It came about a week later and then they replaced it. We haven't had an issue since. So it was great.

I paid my deductible upfront, and I had a good experience with American Home Shield rectifying the problem. My garbage disposal was leaking, and it had to be replaced. The technician was very professional, and he was able to get it resolved on the spot. I've had other repairs as well and they were excellent.

The AC unit outside was turning on but the one inside was not. I was expecting the repair to take at least a day or two but the tech came out a few hours later after I put the claim in, which was fast. He was great. I told him what was up and he went up into the attic and told me he found the problem. It was a capacitor that was blown and he swapped it out, and everything came back up. It was only 100 bucks to have him come out and fix the issue. Those capacitors are usually at least a couple of $100 and a service call would have been at least 60 bucks. So, it was much cheaper than that to have the home warranty. American Home Shield took care of it and I liked the peace of mind.

I have American Home Shield in my house and my mom's condo that I own. Having them has helped a lot with my mom's condo. She can call with whatever problems she's having at the house and 99% of the time, AHS can send somebody out. It costs $75 and whatever it is will get taken care of. I enjoy their service a lot.

There was a time when we first had the call for the microwave oven. I wasn’t too impressed with the service of the people. They got the job done but they didn't seem to appreciate my time. They came at 6 o'clock at night and they were there until 7:00 and I had to come back later on. I didn't appreciate that. But they fixed the unit so I can't complain. It's been pretty good with AHS. Lately, their technicians have been really good. My microwave wasn't working. The techs had to order a part but the repair was a matter of 20 minutes once they got it. I've also used AHS for a water heater and they replaced it. Several years later, they came back and replaced the element.

The pump went out on the pool. After I submitted the claim, the tech came out in less than a day. He was in a mannerly time. He was considerate. He let me know what was going on. I was very pleased with him.

Our AC needed a capacitor. I submitted a claim to American Home Shield. Vintage Air gave me a call and they came out. We tell people all the time that AHS is great.

AHS did a good job. My AC was not starting. The tech fixed the AC very quickly. He said the problem is a simple thing. He did something on the compressor and the AC started to work.

The AC never had a problem until one day it didn't cool properly at around 2:00 in the afternoon. I have 10 dogs so that was not possible. The tech came out and he was incredible. I would have paid him twice for whatever they paid him because he was beyond amazing. American Home Shield's claim process was super easy. You can't ask for anything easier.

Teksquad was great but my experience with American Home Shield is awful. I have filed three claims in the last few months. The cooktop was filed, and that's where Teksquad came out within a day or two, assessed the problem, got the part, came back within a few days, and repaired it. They were wonderful. Prior to that, I filed a claim regarding my pool pump that quit working. American Home Shield assigned a company to come and look at it. The name of that company was, Moonbeam Pool and Spa. They never called me. I called them multiple times but no one would return my call. I called American Home Shield about that. After dealing with them, they assigned another company to come and look at it. That company is called Howorth Pools. They came out and assessed the problem. They were able to fix my pool pump.

We used American Home Shield for a rekey and that went horrible. My husband fixed that. We recently had a plumbing issue and the techs who came out were good. That went well and was quite easy.

There was a leak in the water line going to the refrigerator. It got repaired that day. But every time I had claims, there was always some kind of issue. I call people a billion times. Outrageous. The warranty is worth the money. It's just the process of getting it done sometimes is brutal.

A few weeks ago our hot water heater's electrical panel caught fire. It was a sunny day & our home has a whole home surge protector. We quickly contacted AHS. The next day the service tech showed up & determined the unit needed to be replaced due to the fire & stated the cause of the fire could not be established. The service tech report sent to AHS did not mention bad weather or a power surge as the cause of the fire.

AHS after 28 days of no A/C in South TX in Aug 2021, offered me half of my service fee back. I told then $50.00 wouldn't cover the cost of my electric bill with 2 portable A/C units I purchased. They offered 100% of my service fee ($100), told them no thank you, just get my A/C fixed! The servicing company told me they could get the parts in 2 days. AHS would not allow that, as they get parts at a discounted price. I understand why AHS wants to pay a discounted price for all parts. But 28 days later, I would have gladly paid for the parts at 100%. It would be cheaper than my increased electric bill forthcoming, and the price of 2 portable A/C running 24/7 for 3 weeks now), which does not cool the house, only makes 2 rooms bearable. Thanks for nothing AHS, I'll find another company that puts me first, real soon!

When the tech came out the first time, he looked at the outlet and said that the problem was the plug. Then he changed something inside then left. Two hours later, the power went off again in the same outlet. He came back again and looked at the outlet on the same wall and changed that. By that evening, it was out again. Then he decided that all the outlets, apparently, on that circuit, because of the age of the house, was old. So, then we had to move everything from all the walls so he can check the outlet, what he should’ve done the first time to at least analyze what the problem was. So, again, by the third time out, it was fixed.

American Home Shield's website is easy to use and navigate. So far, I've had nothing but a good experience with them. I'd recommend them. I liked that they are a bigger company, so they have a larger pool of people that they could use for repairs. When I had a leaking pipe, I submitted the request on a Saturday and I ended up calling the contractor Monday morning to make sure they had received it. The contractor that came out was great. They were professional, friendly, and knowledgeable.

I've got a little issue that we're working out but other than that, I've been very pleased with American Home Shield. We have a split unit. It's a mini-split in our kitchen. We've called it in twice to be serviced and looked at. In 2019, we had to have Freon put in, which I had to pay for out of pocket and it was about $400. Now, we just had it looked at again and they're telling us we need Freon again and it's going to be another $500. I'm almost at the point of a new unit at this point, and the only way they can tell if it's a leak is if they put more Freon in it. I'm like, "This is crazy. I'm not going to keep paying for Freon two years later." So, on my last conversation with the American Home Shield representative, she was checking with Family Heating & Air, the company that was providing service, and was going to tell them that I had requested for a replacement of the unit.

The things inside my dishwasher that spin weren't spinning and the holes had clogged up over time with minerals. The tech came the next day and he was very professional. He did a very good job. I also had a washing machine that I ended up replacing instead of having it fixed because I've had problems with it before and it was getting old. Having AHS helps me from having a big expense all at once.

The claim process was easy. I just called, told American Home Shield what was wrong, we went through the process, got everything situated then waited for AA to come through. My washing machine was broken. AA came over and found that it was just a bottom screw that was loose. They tightened the screw up and everything was working good from there.

A wire in the AC had fatigued and the motor on the compressor wasn't running. The tech from Smart Choice Heating & Cooling fixed it on the same day. We had an issue with our first claim, though. I don't know if the wrong phone number was put in our account. It took a while to find us. But once they found us, it was fairly quick.

The benefit of having American Home Shield is good, because I don't have to come up with a lot of money up front. I'm very satisfied with the service. I had problems with the air conditioner. It was 85 degrees in the house, and I couldn't get it cool here. I called American Home Shield and they sent out a technician. He knew what the problem was. He was a very professional, kind young man, and he resolved the problem that day, less than 30 minutes after he had been here. I've had one past claim, and that was very good, too. They had to order a part, and the part I did not have to pay for. I was very satisfied with that as well.

Before I even started, I asked American Home Shield, “If there's this particular plumber or somebody that I liked, could I call for that company again?” They said yes. However, that's not the case. You can't use that plumber again. You gotta use somebody else. The last one they sent out never even called nor showed up. I ended up paying out of my own pocket. American Home Shield called the contractor and the guy said he was on his way but it was too late then. I had already found someone else to do it. I wouldn't recommend American Home Shield to anyone. As soon as I find someone else, I'm going to cancel my contract with them. I don't want to be with them anymore.

I put in a claim to American Home Shield for a washing machine that was leaking. The first time that the techs came out, they put in a new one. That one was no good. So, they had to come out again, which was yesterday, and it’s working now. I was really pleased with them. I've had other claims with American Home Shield for a smoke detector and the garbage disposal, and I was satisfied. Anytime I needed something, it got done. Whenever I needed something, they sent someone right out and it's been taken care of.

The capacitor in my pool pump blew up. The whole unit went out. My wife called in a claim and then AHS sent us the contractor's information. Then we called them and they came over. They replaced the capacitor. The only problem I had was they gave me a window between 3:00 in the afternoon till 8:00 at night. I told the guy I wanted to be there when they came. He worked me in and he ended up coming at 1:00. So my wife had to deal with him, which wasn't that big of a deal, but I was on the other side of town and I couldn't get over there to be with him. But it was no problem at all. He was very polite. He fixed the problem. This was the first time we've ever had a claim and everything went great. AHS has great coverage for all your needs of your home.

I love American Home Shield. They manage my rental property for me based on whatever my renter says is the issue. It's peace of mind. I've had zero failures out of over 50 service calls. I have been using AHS' seamless online process. I go into the system, I plug in the issue that I'm facing whether it's plumbing, electrical, garage, furnace, or air conditioning related. The portal guides me exactly into what needs to get done, what contractor comes out, and in the event that contractor is not the expert to get it done then they guide it back to AHS. They guide us over into the right individual who would come out. And the job gets done. The recent contractor did exactly what they came out to do, which is open up my garage and get it fixed.

I don't like American Home Shield's service. I had some work done to my AC and they recommended a company that totally screwed me over. I'll never use that company again. Also, AHS only covered a small portion of the payment. I had a leaky coil in my attic and I had Air Dynasty install a new one. While they were up there, something else supposedly broke. I believe that they broke that on purpose to try to get more money out of me. They replaced it out of their pocket because I told them I wasn't spending any more money with their company.

I've got a red light that comes on to my thermostat. When that red light comes on, my whole system shuts down. The people from AC Wizard are coming out again. The tech is trying to get out there as quick as he can because I've got two people in the home that’s got heart trouble. He is really narrowing it down and getting very close to what’s wrong with the air conditioning unit. AC Wizard is great. They worked like dogs trying to find out what's going on with the unit. They are doing the best that they know how to do, and they are really, really good technicians. The air conditioner has got a board on it that the tech replaced last week. One of the technicians that I dealt with was Chris and he did a hell of a job. Also, American Home Shield is doing a fabulous job. My problem is my machine. I've got Trane air conditioning units and they are just 10 years old but they are hard to work on.

American Home Shield worked for me. Recently, there was water coming out where it wasn't supposed to. I tried to give a little more detail to the plumber and he thanked me for that information. He said he would come out immediately and take a look at it. He fixed it and explained that the condensation pipe was faulty. It was clogged and broken.

Our toilet was not flushing the water, and the Sirius repair people were great, very nice, and seemed professional, even though they didn't resolve the issue after every visit. Every time, they fixed something else and it supposedly worked for two days. It took them three different visits, and they had to replace different parts, but eventually, it got resolved.

The little pipe that takes the water that the air conditioner gets out of the air was slightly plugged. Water was leaking inside 'cause it had no way to get out. The techs were here the next morning and they addressed that issue just fine.

The guy from Extreme Heating came on time, switched out one piece, and it was all done. He found the business real quick and knew exactly what needed to be done. I was happy. I also used AHS for my water heater and it was very successful.

The unit itself was not turning on. The condensers needed to be repaired. We liked what the tech did. Everything's working great. We would hire him outside of the warranty. I had a different home warranty prior to American Home Shield, and American Home Shield is much better. We know that if we call, we can have it taken care of. And the economics of it all seems to be working in our favor.

I purchased the service after having had to shell out at once for air conditioner repair. I've used it three times and it's been a relief, not having to worry about that big hit to the pocket all at once. AHS was fast in response. The little copay was not a big hit. I've always had the service completed within a week. Recently, GE Appliances was dispatched to repair the microwave. The tech was professional, on time, COVID-responsive, and took less than an hour. He changed the heating element and the microwave is now performing as expected.

Six months ago, a tech came out for our ac and said he thought we had a leak. Once he gave us the Freon, we need to call back later on so they could do a test. When this recent guy came out, he didn't find any leaks. What he found was a burnt wire. He replaced the wiring and everything is good. However, I’m dissatisfied with AHS because we gotta go through so much just to get somebody to come out. AHS didn’t use to be like that, ‘cause I had AHS years ago. They used to be on their ball and nail that we had the last time because I have AHS for two homes. But we had to pick up a part between AHS and the people that were supposed to deliver the part.

I subscribed to American Home Shield, so I called them when we had a water heater leak and it was semi-difficult. The hot water heater and the expansion tank were covered, but I would like to see an immediate response, an immediate fix, and job appropriate charges. Master Plumbing came out and they charged too much money. They have a flat charge, so if it costs you $200 or $600, they still charge you $400.

When my kitchen sink and my dishwasher didn't work, I requested for service and the claims process was very easy. The repair people had to replace a part. I was very impressed, and it was nice. There was still a little issue, but they came back and fixed it. All in all, American Home Shield ​is a good thing to have for peace of mind.

We had someone come out regarding a refrigerator that failed on us in the house we recently moved into and was covered by Home Shield. Initially, submitting the claim was very difficult. I made several of the calls, and we either got hung up on or there was nothing we could do. There were several different chases here. “You have to call this number here, and you have to call this number….” We stayed after it and finally, we got ahold of somebody who said, “Well, I'm the person who you need to talk to.” The people we talked to were very customer-oriented, and they had information.

The fan on my AC unit was not working. I have an account with Home Shield. So, I called them and they gave me the company that was going to come out on that Monday. I had called that phone number just to verify that they were coming out on that Monday. They changed a capacitor when they came. I'm very satisfied. The repair helped tremendously because we didn't have air conditioning, and it was 105 outside.

When we use our home warranty, it's peace of mind to know that we have it, and that's something that may be more costly. We have paid more into it than we needed to use it, so it's a catch 22. Since we purchased it 11 years ago till now, the prices have increased. They're 75 now and they weren't like that before. But then again, that's 11 years so naturally, the cost of products has increased. We recently had an issue with our garage door. The technician communicated every step of the way with what he was doing, asked us if we had any questions, and he was quick in regards to fixing the issue.

I wasn't too happy with American Home Shield's service. I had to get another guy to come out to tighten up what the plumber was supposedly had done. He didn't tighten up my pipes after he installed the faucet. I had to spent $40 today for someone else to tighten up some bolts and it caused me to have a leak on the two sinks, upstairs and downstairs. So, I wasn't very thrilled with that.

I had a hot water tank that turned out to be no good. The techs replaced it and they did a wonderful job. However, I get a little confused sometimes with the claim process. I pay one fee and then there's another. But it all explains itself after a while. There was one time when I had the same company out and do the same thing but I was charged two fees. It was really weird because I was going to have that company for an annual for my air conditioner. Then I couldn't get scheduled because of COVID but AHS took the $100 to get the contractor out. Then, when my AC broke down, I was charged another $100. The techs did it all at once but I was still charged for two different visits.

Water was coming out of the sealant of our AC unit. Two days after making the claim, a tech came out and he was very professional. He was really nice and he kept his distance given the COVID situation. The AC is perfect now and there are no leaks. You have financial blessing when you have a home warranty. It's also comforting knowing that if something goes wrong, you have some kind of backup to fall on.

The tech said that I needed a compressor. My AC is on the roof so he didn't even check it and American Home Shield had to send somebody else out. The next person who came within the next couple days said it was just the air filter so we got it. The second guy got it right and I’m loving the fast response from AHS.

This insurance policy came in quite handy. A spider crawled down and shorted out the relay switch. This happened over the weekend. The contractor was on time, which is untypical for people around here. The tech found it within 10 minutes of looking at it. He knew exactly what it was. They did an excellent job. I was very pleased with them. Having a home warranty saved me from having to find somebody, and it's easy to use.

I’ve used Tri-County Plumbing three times and the plumber is usually the same one who comes out whenever I use American Home Shield. I’ve had good experience with setting the service up and getting the help that I need through AHS and with the provider that has come that they've worked with.

I called AHS to submit a claim because the cooktop was broken. The service was well-organized. The person came one visit, diagnosed and found out the problem. The second time, he had the part ready to install. Fairly simple and transparent to me. I would recommend AHS. It's a very responsible and dependable company.

American Home Shield has reputable people to work on claims. I've only had one bad experience and that was the very first contractor we got to come look out at our air conditioner. They responded the same day I put the claim in. But after that, it was horrible. It was almost like they collected the service fee to come out, and then they dropped the ball with everything else. They said the issue was the compressor and they wanted us to pay $800 upfront before they even ordered the part. But the issue turned out not to even be the compressor.

The techs came in for my sink. It was blocked and it was flooding. In five minutes, they put their snake in and everything was working. So far, AHS has been great and I never had a problem with them. When I call them, they always respond. I pay AHS $75 for every call, then I pay about 900-something, which is not that high. The contractors are decent and I like the contract that I have right now. I have twins and that's why I have the program, to prevent damage in the house.

The air conditioner made a click, click, click sound all the time when it was running from the inside. I could hear it, like where the air filter is, and it was just getting louder and louder. I made the claim online and got the information online, and the contractor called within 24 hours and came out. I'm online a lot and I've seen some clunky ones. But that website seems to work well. It was efficient and took care of it. I didn't have to be on the phone for hours and hours.

I did a claim for a refrigerator malfunction and this time, the experience was shockingly fast. I had had another refrigerator incident that lasted for six months until I could get it fixed. But American Home Shield finally sent the same good company at the end that they sent this time. They knew exactly what they were doing. They were fast and efficient. It depends if they send you a good company or a bad one, and there's no way you can pick. But since I did take a survey from them and I complained a lot, it seems like now, they're saying that they should have somebody out to my house within 48 hours. I'm hoping they've upped their game. It seems like they have but there's still some dodgy wording in the coverage. They cover your appliances, but if they have to replace a ceiling fan that you paid $700 for, they're going to give you the cheapest one possible. They don't tell you everything and they could do a lot better.

American Home Shield sucks. If I could get my money back, I would. I have a fourplex and the hot water heater quit when one of the ladies there was in the hospital. No one would return my call from the contracted company. I spent most of my day off on Monday to try to find somebody and Ashley from AHS flat out lied. The company called me and they're like, “Chris what is going on? Because home warranty’s on the phone and they said you're the one that cancelled us.” But then I never cancelled them. AHS cancelled them and then they called somebody else who then said, “No, we can't come till at least Wednesday or Thursday.”. I told them that was not acceptable.

The garbage disposal was still working, but there had been a leak at the side of the garbage disposal and stuff that was coming out had a really foul odor. The tech checked everything and he replaced that after he assessed the situation. Then he cleaned up and left. As far as the scheduling, the window that I had was from 1 o'clock to 6 o'clock in the evening, which for me wasn't optimal but I understand that a lot of stuff happens during the day. Also, when I went in to American Home Shield's website to make a selection about what appliance or what was going on, I thought that those selections could have been greater. Instead of just garbage disposal, there should be a place where I could just write down that there was a leak and an odor for them to be able to assess the problem better.

Generally, I've been okay with American Home Shield’s service but the biggest issue I'm having is with regards to the communication between AHS and the person who has been contracted to fix the problem. When I called AHS, I was told they were going to call the people in. When they did, they got a voicemail. So, they said they were going to call them back in four hours.

We had a few problems but other than that, AHS has been great. I like the comfort of knowing that if something happens in our home, we can call and get it repaired. The people who come out are friendly, knowledgeable and they tell us what's going on. Everything is repaired either that same day, or if they have parts that they have to get, parts come in quickly, and they get it done fast.

When my trash compactor wouldn't work, I went online and paid my $100. It's a good website. The repair man then took out my trash compactor, said, "It's just a jam thing in here," and fixed it. He also cleaned it all and tightened up some pipes that were leaking. He did a good job. The only complaint I have with American Home Shield is the last time that they had someone clean my air conditioner, the guy charged me an extra $100 and I wrote him a check. He said, "Well, there's something wrong with this. And you're gonna have to pay anyway 'cause you have to call them up, and they're still gonna charge you." I didn't like that. Other than that, it's been a good experience, and I tell my friends, "It's a good insurance. The only thing you got to pay is the monthly fees, and then if something breaks, you got to pay 100 bucks."

I had a leak on my kitchen faucet and the contractor was unable to fix it so he was supposed to replace it. But he never came back out. So, I was gonna give American Home Shield a call back today because I'm totally unsatisfied with it, having had that paid. Not only did the repair guy not fix the leak, there’s now another leak that caused some damage underneath the sink that we didn't have in the beginning. I called Prime Plumbing back to try to get him to come out and no one was responding.

I had an air conditioning problem. It was leaking. I submitted a claim through the website of AHS and it was pretty user-friendly. The service provided by Samuel and Sons was professional, friendly, knowledgeable. They vacuumed out my drain pipe and it's operating well now. I use AHS from time to time. Every time I need them, they're there. It's easy to schedule in repairs for putting on the warranty.

Last year, I had claims to get my furnace cleaned, and the contractor did an abysmal job. I complained about the furnace not working in the basement, and they came back, "Oh, nothing's wrong with it," which was a lie. I had to get a private contractor to come in. Also, although American Home Shield's phone people are exceptionally courteous, it takes forever on the phone. The appointments are a long time, but that's in keeping with COVID.

The claims process went smoothly. The repair company came the next day, and everything was taken care of the same day. They replaced the capacitor. I've been with American Home Shield for two and a half years now, and I haven't had any issues with any claims. Thus far, it's been a good experience.

Submitting a claim was very easy. AHS listened to what I needed and assigned a contractor. There was an outlet that did not have power. The tech did a great job addressing it. It was fixed quickly.

Have been a faithful customer of AHS for many years with 2 properties. They have gotten so bad, so much ** and so much of a rip off that I had to actually take time and make this bad review. Started with a simple, and I mean SIMPLE microwave door clip being broken. This caused the microwave door to not seal properly unless you manipulate it back into place. 1st call - they sent someone out right away OREN in Las Vegas, he takes the door and starts prying the door with a scraper knife and cracks multiple clips and then say, "Oh your pieces are cracked." The door still works and so no can claim warranty (mind you a replacement door costs $350 ) and my service call cost $125. So he claims to AHS that it is still working and thus no repair needed. Now my door is still hanging off the over stove area and so I call to chase them to find out that it was "Not a warranty claim and tough **". So I ask for a 2nd opinion as the door is still broken and even worst now that the 1st guy broke a bowl full of clips.

Terrible company that doesn't get anything done. I'm waiting over 8 weeks for a new A/C unit. I was told it would take 2-3 weeks. They never call back and very rarely speak English. Also work from home with chickens in the background. AVOID AT ALL COSTS!!

Updated on 8/24/2021: Did they not read the review? I already canceled on July 6th and have zero intention of signing another contract. let me put this in caps, so it can be abundantly clear. STOP TRYING TO PROCESS A PAYMENT ON MY CLOSED CREDIT CARD!!! According to your letter, I OWE YOU ZERO, NOTHING, ZIP, $0.00.

I submitted a claim to American Home Shield for my oven display but I don't want to be without my oven right now. So we’re gonna put it off until we’re out of town for a while. That way, I won’t miss it as long. We also had a claim for our downdraft cooktop. The part where it pulls the air and the grease in has rusted and I couldn't clean it. So, they would not replace it. They said it was cosmetic. It should be replaced though. If you can't keep the appliance clean, then it's not gonna be good to use. Still, AHS’ service has been prompt. If you call them, they get somebody out here.

My wife was cleaning one of the toilets in the house and we use the cleaning wands that have disposable heads. But the head popped off, and she didn't realize that it come off the end of the wand, and it went down the pipe. There was no way to get it out unless you have the right tools. So we called American Home Shield and they lined up Oasis to come out. The guy's name was David and he was great. He showed up exactly when he said he would be there, and it took him five minutes to do the job.

The last home warranty company that we had couldn't help us. They wouldn't call us back or give us a person. It was like we didn't have a home warranty. We asked my son what kind of a warranty he had, and he told us American Home Shield. We switched over and we are very satisfied. Recently, we had an air conditioner that was blowing hot air and the technician said it was the capacitor. It was the second time that they sent him out and he knew his stuff. When we described what it did, he knew right away what it was going to be. Once he looked at the capacitor, it was all rusted out. It was failing. He had to add a little bit of freon and it’s working fine, just like before. We highly recommend American Home Shield. As a matter of fact, we got a community Facebook group and we told them about American Home Shield on there. Someone was complaining about hers and we told her we made a phone call to American Home Shield and their contractor came right out and they fixed the issue.

The AC unit was not getting cold. I called Home Shield to do a claim. The tech came in here and talked to me, and let me know that he was gonna have to report the problem to Home Shield, and that Home Shield would get back in touch with me to let me know what was going on. But Home Shield didn't get back in touch with me. Somebody came for the repair though. He told me to call him back if something will happen in so many days, but so far, it’s running.

Recently, with my last two claims with AHS, I'm a little disappointed, because the first one I made once a few months ago in the company where I was referred to, which was a good operation, Bissett Plumbing never contacted me. I waited about a week and a half. I've dealt with them for years and they're terrific. I finally had to go with another company.

The system ran out of Freon. Cool Heat came out, and they couldn't find the leak the first time. When the tech came out the second time, he found the leak and he fixed it, and everything was great. Cool Heat was great to work with. I moved in here in 2004 and when I bought the house, the gentleman I bought the house from had left a year of service on it, and I just never took it off. I've used it a lot and I really like it.

When the spring on my garage door was broken and I couldn't get the door up and down, I called American Home Shield's number. They had a repair company come out and the repair person was very professional, friendly and prompt. I've had American Home Shield for a number of years and it's worked for me. Go for it.

It was a leak, and it was a little oily so there was condensation on the piping that came from the AC unit. But it was running, and it was very hot so it wasn't cooling to its normal capacity. American Home Shield submitted a ticket to the first contractor but they said they didn't get anything. I had a work order number, so I called American Home Shield. They got in touch with another contractor and within 10 minutes, that contractor called me and came out the next morning at 7:00. They were upfront. They made sure there were no leaks, the Freon was full, and that everything was running good with the furnace. They were thorough.

I had a leaking pipe in my master bathroom and the plumber who came out was wonderful. He fixed it.

The freestanding ice maker was creating water that ran over the floor and the tech from Elite Appliance came out quickly. It was excellent with him.

After I submitted my claim with AHS for the switches, the tech came right away. The guy was super nice and was really good.

So far, our experience with AHS has been good. However, we've had a random experience with the provider that they sent to us for our issue. But overall, I feel okay with American Home Shield. Originally, we had a claim back in June. One of our air conditioning units was leaking in the basement. The techs came out, took a look at it, but didn't really have an explanation for what was going on. Randomly, I don't know why they did this, but they went upstairs and looked at the unit in the attic, which didn't have anything to do with the one in the basement.

I have a microwave that the latch to open the door broke. My daughter reminded me that I had American Home Shield. So I called them. And the Aro Appliance was perfect. All I did was go online and pay the $75. It took a couple of days for Aro to call me. I was going to call them if they didn't. But they reached out and set up an appointment. And they were there the next day. After I set up the appointment, I was unable to be there the day they wanted to come. So I had to delay it a day. The tech then had to get a part. But he was there the next day to repair it.

The first day that I moved into the house, the toilet and shower didn't work. American Home Shield had to send out three different people. But not one of them could get it right. I had to come out of my pocket and pay $700 to get this fixed. Each time, AHS wanted to charge me $75 to send somebody out. It's just to charge me money. But they sent me plumbers out that have come in, taken my brand-new towels out of my bathroom, spent 10 minutes and walked out. They did work on one of my other son's bathrooms. Underneath the sink was leaking. They made it worse. It's still pulling out water. It's just a damn joke. I call them, they argue with me. They said they would call me back but they didn't. They are rude and have done nothing for me. I'm gonna cancel this warranty and find somebody new.

When I go to AHS's website, none of the pages work. The last time I tried was when I looked for the AC person, and it wasn't working. I had to use the telephone number. That was great and I was able to get my service request in. I got a quick response. However, there's a set price for a service call and some service calls really wouldn't cost that much if we call someone else. The price should be dependent upon the problem.

American Home Shield is really good and I appreciate how they call back. But I just had one thing that I don't like and that was when I called for the appliances. They ordered some parts for my stove, refrigerator-freezer, and washer. It’s been over three weeks now or longer that they ordered a part. The washer part hasn't come so I called the contractor myself and they told me that the stove and refrigerator parts were here but they didn't deliver it. I called AHS and one rep told me that since it was taking so long for the washer part, she would contact the contractor and have them deliver and fix my stove so I can use it. I never heard anything, so I called back. Yesterday, when I talked to the representative, this particular person told me they couldn’t do that. She said they will have to wait until they get the washer part.

Frank's Appliance Repair came out and fixed a leak I had in my refrigerator. They also fixed the leak that was in my washer. Then something happened with the oven and it can't be fixed. None of the burners would light. American Home Shield said they are going to send me a check within 21 days. A couple years ago, American Home Shield replaced my dishwasher, and they just sent me one. I'm very happy I have the American Home Shield. I don't know what I'd do without it now. I've had it for a few years now and it's great. If something breaks down, I'm like, "Okay. If they can't fix it, they can't. But if they can, they will." So it's very well worth it to me. I've recommended American Home Shield to a lot of people.

Renegade Electric had to replace the GFCI in the garage. The electrician came out here, identified the problem, listened to what I had to say, then fixed it. He was out within 15 minutes. The contractors prior to that, I wouldn’t recommend them anymore. They misdiagnosed the issue and also reported the wrong thing. It ended up being denied so I had to put in another claim. Renegade Electric came out and fixed it right away. I would recommend American Home Shield. I used them when I had a house up in Reno too. There was some electrical issues and they were able to get that fixed. It's not perfect but it's definitely worth it. I’ve gotten one major thing fixed. But it seems like the last thing that I was trying to get fixed isn't going to work. The AC unit in the attic needs to be re-leveled and new straps added. Apparently, it’s not something that American Home Shield’s gonna cover.

There was a loose venting pipe that was causing condensation inside the AC unit and creating a rust situation. Anthony, the tech was fantastic. He had good communication skills and he explained everything he did. He fixed the venting pipe, cleaned up, and checked the system to make sure that the system wasn't rusting anywhere else. He gave me some tips to understand the system better.

The fans in the living room, dining room and kitchen weren't coming on, and the basement light wasn't coming on. The technician who came the next day after I filed a claim to American Home Shield was friendly, quick and efficient. Having the warranty, if something goes wrong and can't be repaired, it can be replaced or it has to be worked on until it's working. So far, I recommend AHS. I just think that the $100 every time something goes wrong is too much.

The AC unit was completely down but fortunately for me, Metro Air Services came through and they fixed it. It was done nicely. I'm very appreciative of the guys that came by. They were young, but they were very professional. At first, I think that they did not know the diagnosis. When they came the second time, which was fine with me, they got the job done.

It was inconvenient that AHS had three different technicians from three different companies come out to my house. The first person they sent out only came to check the stove and I never heard from him again. They then sent a second person who diagnosed it, ordered the part, and came back within a week to fix it. The third person was supposed to fix my microwave and when he came out, he checked out the equipment and he hasn't come back yet. Then AHS dispatched someone else out after that but he didn't come out to fix it. It was more like he did the same thing as the other tech did and he hasn't been back yet. He's still waiting on the part. So in total, I'd be ending up with five appointments, which requires me to be at home instead of being at work at that time.

I have a brand-new Frigidaire dishwasher that was purchased in February of 2020, and one time, it wouldn't run through a cycle. The technician came out the next day and looked at it. It took him 15 minutes, and he said that the motor had gone out. The repair company ordered the part, and between them ordering the part and coming back to install it, it was six business days. I was impressed that they called me on Saturday morning and said, "Your part came in last night. We can come install it this afternoon if you want," which I was really surprised. Usually, a lot of them don't work on Saturdays. I called them on a Monday, and by that Saturday, they came to install it. They were cool. The technician was very professional. He asked me for some towels, because he had to run it through some type of cycle without closing the door. He didn't wanna get water on the floor. I would definitely recommend American Home Shield to friends.

It’s really hard to get ahold of AHS and get some things done. It also took forever to get the payouts for the dishwasher. Also, when Pruitt's Plumbing came out recently, they didn't really do anything. They just cut a hole in the ceiling and showed me what the issue was. Since AHS doesn't cover any water softeners, I pretty much had to fix it myself.

We had a problem with the heater and American Home Shield sent a guy out of Nogales. He was the friendliest guy and was all over it. This last time, it took a bit to get the air conditioner fixed. The tech bypassed something to make it work, so it wasn't a problem in 115-degree heat. But they had a problem getting the part. We called him to find out about the part and he said, "Yeah, it just hasn't come in yet. It's supposed to be in on Friday and I will be out there that day to put it in." Everybody has been good. I'm paying $75 a month. If I added that all up, it's probably what it would cost me to get my issues fixed. But it spreads the bill out over the whole time too and it doesn't impact me all at one time, which makes it nice.

There's a clog that was clogging up our toilets, but A-1 Plumbing said it wasn't from our house. They said it was from the city lines. So, it was a city line issue. They just unclogged it. Then they said I have to let them know if it happens again because that's something that the city needs to pay for to have it fixed. So far, everything’s working good. The claim process with American Home Shield is easy.

With a home warranty, if anything major comes up, you know how much it's gonna cost to either get it fixed or replaced, which is great. The thing that I like about American Home Shield in particular is that you can combine related items on a single call. I had a couple of issues with some of other contractors that came out, but overall, I'm satisfied. When there was a problem with one of the knobs on the oven and an issue with the microwave door not closing, the repair people were out in a couple of business days. They explained the problem really well and did a good job resolving it. They were able to repair that the same day where I had to replace the microwave and I’m still waiting for that to be available to install.

Our air conditioner died and American Home Shield was gonna replace it. I had the option of either getting them to do it or getting a buyout. I wanted to compare the prices to see what would be the best thing for us so I called to request the buyout and that experience was not good. The first person who I talked to didn't know what he was doing. He made a mistake with our paperwork and that cost us a few days of processing time. That was on a Friday. I called back on a Monday and the person who I spoke to then was very competent and recognized the mistake and fixed it. But then I was in a queue to get the price or the buyout amount. They said it would take 24 to 48 hours. I called back at 47 hours which was one hour short and they said that they didn't have it. I called the next day and the next day and the next day, and they still didn't have it.

My downstairs AC unit was not cooling. Since the guy had access to my backyard, he was able to get started early and diagnose the problem before I got home. Once I got there, he showed me the bad part and told me that they were going to replace it. Once he replaced it, he hung around for about another 20 minutes to make sure that it began to cool. Recently, the dishwasher was not draining and that claim went well too. So far, I have not had a bad experience with the vendors that American Home Shield has sent for repairs. It's a smooth process. The deductible is reasonable.

The compressor outside was turning and I could hear it turned on, but it wasn't blowing any air. Metropolitan Heating & Air Conditioning was able to address the issue quickly. They even came on Sunday, so I didn't have to wait long at all. The only thing is I'm having issues with my stove and microwave and the company that AHS has sent is very incompetent. They haven't been able to complete the work for almost a month. I spoke to AHS several times, and they won't change the company.

When my AC wasn’t blowing cold air anymore, a repair company came out and the guys were very professional, assertive, and helpful. One night, I called their company and I was like, “How long is this gonna take?” They were like, “We have to wait for American Home Shield.” A week later, they called me and it was smooth. They replaced my old unit with a little one, and I was like, “Is that thing gonna cool down my house?” They were like, “No, it’s better. It's built better.” They told me everything and then they waited to make sure that all the Freon was working right. They were good and the day they installed the unit was the day the heatwave was supposed to start, so it was right on time. I was satisfied.

I was having trouble with a couple of outlets inside my home. The tech contacted me within 12 hours and he was out here in a minimal amount of time. He fixed the problem we had. Look into American Home Shield. They're affordable and they do a good job. Just make sure you understand what is covered in their plans.

I always recommend American Home Shield. We've had them for 10 years and every time we have a claim, we're pleased with the service that's why we renew every year. We recently had our AC worked on. It was leaking water and the technician told us something was in the line. He had to flush it out. It was great service.

The motor of my garage door wasn't working. The contractor came when they said they would. The tech was very good. We're happy with our warranty. We're worry-free about the appliances that we have. I have been recommending AHS to a lot of my neighbors and family.

We lived up in Estrella Mountain for a few years and had American Home Shield for three years there. We moved and we had to get a different company, but since we've been in this house in 2017, we’ve had them here. We had a microwave repair done recently and the repair company was very accommodating. They had to order a part and it took a few days, but that worked out just fine. On the other hand, we've had an issue with our air conditioner. It went out on Sunday and I have an elderly person living with me that’s got an autoimmune disease.

The folks with Heritage Air were really kind and they did the best they could. We were without AC for five days while my elderly parents live with us and my daughter had covid so it was such a beating of a week. We were very relieved when they finally were able to get us up and running again. They were tidy. I didn't feel like our house had been chased as we've had some of those. It was a quality company that AHS sent out instead of some fly-by.

A contractor came out for a microwave. The fan was still working, but it wasn't heating and we had some issues with it sparking. They had everything available to make the repairs. They had to swap out two different things so they took it apart right there in the kitchen, swapped out two pieces and put it back. It took them an hour and we had no problems since.

Out of the companies that offer this kind of service, American Home Shield seemed to be the most honest. Every time I've needed them, they’ve been there. They’ve responded in a timely manner and treated every claim fairly. Recently, my air conditioner was leaking water. I went online, punched in the things, and sent it off. It was easy and within 48 hours, their contractor contacted me then came out the next day. The guy was professional and knew what he was doing. He repaired, solved the problem, and was gone.

The air conditioner went out, and Prayco came out twice. The first time, we called them out and they said that the tech fixed something, but it may be a band-aid because something froze up, and you kind of have to wait till it falls out to see if it burns out the motor. So, a couple of days went by, and it went out again. The tech said that was what the issue was. So, he came out and fixed that.

I waited a week and a half for a technician to come when the dishwasher wouldn't drain. American Home Shield said that there weren't enough technicians around. But it was great once the technician came out. He did quick troubleshooting and had the part in his truck. He replaced it and off he went. But I had some problems with my refrigerator that I've had people out here five different times for the same thing. They kept saying they were gonna replace it but they kept fixing and waiting for parts so that made me a little bit dissatisfied. But over the years, AHS has replaced the air conditioning unit, the pump on the pool spa, this refrigerator work, and now the dishwasher so I'm satisfied.

I am very dissatisfied. American Home Shield refused the repair for my plumbing issue. They claimed the pipe was burst because of ice accumulation in the line. Frozen pipe. Because that's not covered under their policy, they refused the repair. The plumber could do it himself for $300. I told him, “Thank you very much, but forget it. I'll do it myself.”

The stove was not heating and the vendor said the board needed to be replaced. But my home is 18 years old and so are all of my appliances. That part is no longer being made so American Home Shield has to replace my stove as well as my washing machine. My appliances are LG, and there's no LG choice on their shopping site so you can elect to have a check distributed out to you, which is what I did. I’m waiting for the checks and I'm hoping to get the check by Monday. I probably won't so I've already decided that if I don't have it, I'll put it on a credit card until those checks come in, then pay my credit card.

The outside AC unit was not coming on. The person Best Care of Alabama sent out was knowledgeable. He replaced the capacitor and fixed the AC right away. We had had him out here before for something else and we really liked him.

The AC wasn't coming on. The tech was nice. He said that the fan motor was out. He replaced that and that same day, the AC started working but it wasn't cooling. I could hear the motor running but it wasn't cooling the house down. The contractor is coming back out because they said that a coil needed to be replaced.

I had a plumbing issue, and the last person that they sent to my house said that American Home Shield won't do that and it was gonna cost me $400 for them to fix it. They had to go through the attic and unclog a sink in the master bathroom through that way and that was gonna cost me $400. I didn't do it because I hadn't called them. How do I know that they can't unclog it from the bathroom and have to go up through the attic? I'm gonna make some time, and I'm hoping they'll give me an answer I wanna hear because if not, I will definitely cancel.

JED Plumbing came when I was having the issue of running water in my toilet. It was leaking inside the commode. The plumber changed the flush wall and the gasket under the fill wall. At that time, the problem was resolved. I could not recreate the problem in front of him and he told me it was gonna fix the problem. But after a couple of days, once in a while, the water keeps on flushing out inside the commode. The issue was not fixed.

The power went out on one of our walls. I like how the claim was easily paired with someone. He was able to work with us and my crazy schedule. So that was a plus. He was very nice, professional, and quick to resolve the issue. He had to come back. He had to order a part. But he walked us through all the steps, which was very helpful.

We have three air conditioners. It's kind of a pain in the ass, but with how American Home Shield does it, you have to have three different appointments to look at three air conditioners. The first guy who came out could only look at one. So, he did and he changed the filter. Each time somebody comes out, it's $100. So, the next guy came out, and he looked at one. Then the third guy came out. He looked at one, and there was an actual problem with one. He said they're gonna order a part and someone will call me, and no one's ever called me.

I would recommend A. R. T. Heating & Air. They did great. They were out within a few hours after I submitted a claim. They were very respectful and nice. They fixed the problem. I've dealt with a couple of companies and American Home Shield is by far better than the other ones that I had. They’ve been able to get the job done. It wasn't a hassle.

Our sump pump was broken, then I put in a request for service. The contractor called me shortly after I put in the service request and they came on the same day. They brought the sump pump and changed the faulty one. The service guy was very helpful. He gave us a lot of information. It was fast. I was happy about it. I continued the warranty for another year because the service was very easy to get and I saw value in it.

We called twice for our air conditioner issue. The first time, the receptionist lady was rude and she didn't give me any options to work with my schedule. She said that someone would be at my home in an hour. I told her that I was at the beach and that I won't be coming there at that time. Then she said that they have Friday at the same time. I told her I have to work at that time and that I will find out if I got somebody to cover for those hours and to be able to let their people come into the house. She then said that I need to call American Home Shield and let them know. I got somebody who had a key to my house. But when I called her back and asked her if the second time was open, she said that she canceled my request and I had to file another one.

I would recommend AHS. They were fast. 80,000 times better than Mr. Cable Man. Their menu was also easier to get through to get a person. Everybody was nice too. For my recent claim, the techs fixed our problem and they were quick. They had to replace the ice maker and then the fan motor. We're happy.

The drum of the washer was making a noise and it was smoking. I got an email from the company and we set up a virtual appointment to where they did a Zoom call to try to diagnose it before the technician came out so he would have the parts on hand. The guy came and knew exactly what it was. A couple of holders in the back that has three prongs on it broke and it had the tub unbalanced. It was rubbing against the rubber and that was where the smoke and the smell were being created. He said it's a normal maintenance thing and it happens with the front load washer. He was done in less than an hour and was very professional.

I love American Home Shield. They were amazing in the past so I decided to do it again. I had an electrical claim, a plumbing claim, and a dryer that went out. They handled everything quickly and well. They got somebody out there. I had tried another company before and I had to call myself. They gave me the phone number to call the people. But with American Home Shield, the process has been smooth. If it's not fixed right the first time, they'll send somebody back out to make sure that it's taken care of.

The sensor on my dryer wasn't working and the unit wasn't fully drying clothes. I called American Home Shield, and the contractor they sent did very good. The guy showed me, explained everything and was very specific. He was very knowledgeable. There was a part missing in the end, but it wasn't like someone took out the part. It was just part of the machine. All in all, American Home Shield was easy to use and I'd recommend it so far.

When I had a problem with my pool, the company that American Home Shield put me with was horrible. I could never get in contact with them. They would never answer any pages or text messages. It took two months for them to get one part for my pool. I understand that part is so hard to come by, but at least they could have answered some of the inquiries. Even American Home Shield couldn't get in contact with them.

My air conditioner drains into my guest bathroom sink. It was clogged and there was algae growing in it 'cause nobody ever uses it. At first, I was gonna have to wait a week. Then the rep called and said they had a cancellation. My charge was $120 and it used to be $75. Also, the tech told me he'd be here between 7:00 and 12:00 and he was late. It was almost 1:00. And I received a text saying he'd be here in 25 minutes. But other than that, it was fine.

The garbage disposal's bearings were locked up. The tech did something to unlock them then the disposal started leaking like waterfalls. He got another one and replaced it. American Home Shield also had to replace my garage door opener recently and they did a good job. AHS has been a pretty good warranty provider. But according to the air conditioner guy that fixed my AC, they don't pay a lot on some stuff. He said I only saved $5 a pound on Freon and only $10 on the service call. Saving $15 isn't that great a deal when I'm paying 75 a month for insurance and I'm on Social Security. AHS should cover more stuff but other than that, I'm pretty satisfied with AHS.

The experience with American Home Shield was excellent. One fan was wobbling so the contractor fixed something on that one and they had to replace the other fan. Everything is working good so far.

Our kitchen sink was clogged and I raised a request with AHS and A-1 was assigned. There was no difficulty in the claim process with AHS. But the only thing was it got delayed a bit. It took about four days to get the service. The tech came in but he was not able to open the drain pipe. We tried using the actual pipe and then he used the 50-foot and then it cleared the clog.

Easy phone call, and the next thing I knew, I had a call from this repair company. The tech was professional, on time, got right to his work, didn't waste time, and pleasant. He replaced the dryer's bearings. What he fixed did not totally silence the machine, but it is as good as it was two years ago noise-wise.

Having a home warranty is peace of mind on the backside. It’s one thing to stash up each month. You don't have to completely just create a separate account to fill it, do it yourself. We've paid it for quite some years now, off and on, and we can go two years not having a single incident. But then we have that big thing that happens like our AC and compressor has gone out. We pay our service call and go from there. It's just that sometimes it takes days to hear back. We're uncomfortable at home while we're dealing with it. But with our recent claim, the plumber came out and took care of the issue. He did a great job. Come to find out he was one of my wife's old friend’s son that's grown up now. So, that might have been a huge deal.

The first tech didn't clean the unit outside properly. He didn't bother with it. He replaced the Freon but the fan wasn't completely kicking on and he just ignored it. So, we had to send in a second claim and the second tech fixed the unit. With a home warranty, you're able to have someone check your problem out and not worry about the price.

Our air conditioners are getting kind of old. So, they've had to be serviced a few times. Somebody came out recently, and there was an electrical part that had gone bad that they replaced. They did a good job. The only thing with American Home Shield is it is sometimes tricky that we have multiple air conditioning units. Unless we specify that more than one of them is having a problem, then their service tech can only do one at a time, which can be a little problematic with having more than one unit. In the past, we had that issue where our home had multiple units. We didn't realize that we had to specify that more than one unit needed to be serviced. So, there was one time we had to do multiple service claims to get the issue resolved. But other than that, it's been fine.

My problem was diagnosed incorrectly back in May. AHS sent the pool guy out. That's the one they should have sent, but he didn't know what to do. So then they sent an electric guy. Because the electric man was not a pool guy, we went in circles. I threw in the towel and had my issue fixed by somebody else. But it was never addressed correctly. I'm not going to pursue it any further as it's too complicated.

My inside AC unit was not turning on and the outside unit was frozen. We had already changed the filters and everything. The tech knew what was going on and he fixed it. He did a good job. That tech has been here a couple of times and has done a good job each time. Having a home warranty is great if you can get them to do what they're supposed to do and if things are taken care of pretty quickly. So far, I've gotten my issues checked out and everything's done.

Recently the microwave wasn't working. The tech was very friendly and professional. But I had the worst experience with the air conditioner claim process. It was in the middle of summer and the first technician took almost seven days to show up. After that, it took them 10 days to come back with a quote. So, for 14 days, our home upstairs was at 100 degrees Fahrenheit and we were not able to use the whole upstairs in Texas. And just because I had insurance, I hoped they would fix it. But after 14 days, they came back and asked for $2,000, and that wasn't enough.

AHS had my email completely wrong. They were talking about sending me emails, but they were sending them to somebody else because they didn't write down my name correctly. Finally, they did get my email right. But I don't have a computer. They sent a copy of the warranty and I had to try and look through it on the phone and expand the little words. I wanted the piece of paper so I can just sit down and look through it. They said they would send me a physical packet of the warranty and they haven’t sent me that. All I got is a postcard thing in the mail and my name was misspelled on that as well. I was reassured they were gonna send me the paperwork and it hasn't happened. But as far as Honest Appliance who came out for a recent claim, they did what they were supposed to do and they were 100% professional.

We had some work done just recently. I put the job in. And that night, they called me and said, “Hey, we're gonna have somebody out to you in the morning.” The guy came up front, took care of my issues, walked away. They took care of the issue. I specifically asked the guy that I spoke to at American Home Shield to make it a note that if we have AC service, that I would like that company that I dealt with yesterday to be contacted because they were fast. They did beautifully. The service call was simple enough with no parts. He took care of it. I wish AHS would cover more cost of the Freon. But it is what it is. I've had it when we had parts changed and I recognize that it saved me some money. I experienced that the last couple years where it was a cost savings.

I sent in a claim for the fluorescent light in the garage and the tech came out the next day. The repair was great. He knew exactly what it was and fixed it. I also had the fluorescent lights in the garage that came with the house replaced before. I had no problem when the contractor came out and replaced the whole unit. But this time, the tech had to replace the ballast.

My Kitchen Aid microwave had an electrical fault and blew out in March 2021 (Toll Brothers). The initial review stated I overcooked my food and was my fault (preposterous). Second review stated the panel was faulty and needed replacement. With numerous calls still no solution. The company meant to fix was to receive the parts back in April they and I can't get a hold of the company. If you can't fix then replace unit is the mantra. That is obviously false. Yet every month subscription fee is dutifully paid. I am going to soon bite the bullet as it seems I would be better off paying for my microwave replacement. Never AHS!

I had no cool air and the contractor came out about seven days after I submitted the claim. It was resolved fine.

This is the first time I've had problem that last this long. The man came here and put in some Freon. He came back and put in some more, and that was when he told me that the rod up in the attic was gone. He had to order the part. But as of today, he must not have the part because nobody called me. I hardly sleep in this house because I don't sleep right on no fan. They never fixed it. My house is hot as pepper. I canceled American Home Shield, but I reimbursed myself. I'm back with them. I still belong to them until September. Then I renewed it again. But I would appreciate the part coming in. Other than that, AHS was always prompt with what I needed.

My air conditioner quit working. The motor seized up and the capacitors were empty. It took about a week for Montgomery's Coastal Cool to come out because they were booked solid that as soon as they could get to us. Their technician came in and got right to work. We got an invoice, and on it, he explained exactly what the problem was. He went about it professionally and within 30 minutes, he was done. I would recommend them to everybody. Take a warranty out with American Home Shield because it's really helpful.

The tech that came out for my AC claim was super professional. He did a great job. He told me that the bearing on the fan had burned out. So he just swapped it out then in there, quick job. Everything's perfect with it right now.

The main water pipe comes in through the concrete block into the basement and from there, it's a single copper tube. It has a nozzle on it - the main shut off. From there, it goes directly to the hot water heater and the cold and so on. There's a valve in there that controls the water pressure in that line and it was making a racket. It's not supposed to do that. The techs changed the valve and reset the pressure to the maximum which we asked them to do.

Cathedral City Lock came out to rekey a lock and they did a good job. I don't live at the house, so I scheduled it to when I was going to be there. They were very accommodating. I've also got an HVAC that I'm having redone and they're just covering some of the work. I'll have to spend about $2,000 out of pocket. I'm waiting to figure out what's going on with it. Home Shield offered to do a cash out deal where they're gonna pay me cash and I may be able to find my own technician because I'm not sure if the technician through them is screwing me over with the extra expenses.

AHS is better than a lot of other companies. I left American Home Shield before and went somewhere else. I went right back to American Home Shield. They have always been good. But back in the past, they just send out people that have had low ratings. A couple of times, we've asked if we could get someone else and sometimes we can't because the tech has already been out. Sometimes, I just have to deal with it. The turnaround can also be modified but that can't be helped if they have to order a part. Also, I have to pay $100 per service when at one time, we were just paying 60. But I know that goes up with inflation every year.

Our refrigerator had an ice and water machine, and the mechanism was not working. The tech got that fixed. Meanwhile, the dishwasher was leaking through the sub floor below it, and the tech seemed to remedy the problem, but I'm a little concerned about it. However, this tech did a great job and American Home Shield is responsive. It’s good. The best benefit to having a home warranty is the service fee to get the problems remedied and not have to worry if it's going to be a $2,000 replacement.

I had Sears come out for a claim and so far, the service has been fine.

The fan went out on the unit outside. The tech responded very quickly. He was super professional and he did excellent work. Having a home warranty saved me money.

AHS is quick to respond to my needs. The water outflow of my AC got blocked and the unit was overflowing in my attic. I called in the afternoon and the next day, the tech was here. Adam, the tech, was professional and he showed me where the problem was. He fixed it by adding another tube and making the outflow more elevated so it wouldn't overflow. He said, “If ever it overflows, the AC has got a safety valve. Once it overflows, it will automatically shut off.” He said the problem with the outflow was that it was lower than the valve itself so it never backed up to the safety valve. Having a warranty makes a lot of difference. I would have paid a lot more than my copayment if I didn't have one. My son was the one who has benefited more from this warranty. Several times, his AC broke down. His dishwasher broke down as well and since it was old, AHS just decided to replace it.

American Home Shield is a great investment. I got recommended from a friend and she's had hers for years. Recently, I called their customer service line for our air conditioner that wasn't cooling anymore. I got an email notification that a contractor was assigned to my claim. It gave all the information of that contractor including their name (US Air Conditioning and Heating), address and phone number where they can be reached. The contractor called and texted me. They came out to look at the issue and told me it was two different parts. They replaced four of those and it started cooling off when they left. We went out and when we came back, it never got colder than 75.