American Home Shield Reviews

I came into the laundry room and there was water all over my floor and it flowed into my garage. It came from after we had a workman come out and look at it. It was the water heater that was leaking. I called American Home Shield right away and a contractor set up a time. Afterwards, they did an assessment, told me what the problem was, and got back with American Home Shield. They were professional. I would recommend American Home Shield. It's a good service to have because you never know when you're going to have an urgency. It covers a lot more than what you want to pay out-of-pocket.

I like American Home Shield very much. I haven't needed them that often, but when I did, they're right there. They always fix my issue. They're on time. It gives me peace of mind knowing that if something is broken, they'll figure out who can fix it and they send them.

I sent in a claim online and then the tech came out and took care of everything. It was efficient. He was friendly. He took care of what was needed and recommended what was needed. So overall, it was a good experience.

I put in a ticket when the AC wasn't working and then the contractor came out and said the issue was the evaporative dryer in the AC. They replaced that, and then put new Freon in. So I gave them a $1,500 check, but then the AC wasn’t cooling like it should have been. It wouldn’t go below 75. They said I could call them again if anything was going on, so I called them the next day. They were super busy, so they put in a ticket, and they finally got out to me yesterday. The guy came and said that it was their fault. He said they may have to change out a part because they put new Freon in an old Freon system. When he left my house yesterday, it was already 6:00 so they were closed. So he said, “I’m gonna have to put the ticket in. I have to get the part, and then come back. And then if that doesn’t work, then we’re gonna have to change out this whole unit.” But overall, I'm happy with American Home Shield's service.

The air conditioner wasn't cooling and I put in a request online to American Home Shield. I’ve used the website before and it seems to work. The contractor was very good. Originally, the timeslot was all-day so I called them to follow up and they were very helpful and polite. They got back with me on a shorter time window and called ahead. So, they did a good job. The tech showed me what was wrong. He had to replace a part and did it quickly and professionally. Considering it was the end of August in Georgia, the repair made the home livable. AHS is a good service and I'd recommend it.

My kitchen sink was dripping. I spoke with a representative and she set the claim up. The contractor gave me a call and we scheduled an appointment. The sink needed some kind of irrigation piece and the techs fixed that. They were very personable people and we made them feel comfortable. They were in and out. Everything was good.

Our air conditioner wasn’t working. It needed to be serviced. When I submitted the claim with AHS, it went well. They got somebody out in a decent time. The person who came out did an excellent job. I was happy with that. However, when we call AHS, we hope we don't have to wait more than 24 hours to 48 hours for service to be provided. Then we also hope for them to cover more to make sure that when something is out, it's covered. Because we've had that issue, where we had the sump pump went out, and then when we had someone come, they said they didn't cover that.

My garage door opener broke and I filed a claim and paid 100 bucks for the deductible. The guy showed up and fixed it in 15 minutes. Everything was fine.

The oven wasn't coming on and when I submitted the claim to American Home Shield, it was easy dealing with the young lady. There wasn't any problem. All City Appliance fixed the issue we had and when they left, everything was working. I've had AHS for so long. If I wasn't happy, I would definitely search for a different company. But I’ve got them on my personal property and my rental, so I'm good. I won't be going anywhere. They would have to mess up on me to leave them.

The claims process was smooth. The contact with the repair service was good. They were very responsive. The technician was early, and he identified the problem immediately and replaced the part. He was out of here with absolutely no fuss. We were very happy with the procedure. Since it was our first claim, we had no idea what to expect. But the fact that we made our payment upfront and there was no additional charge was a pleasant surprise.

Something got hooked inside the dryer's lint area and it rocked the motor mount loose. So, we had to order a piece in it. It took the tech not even a week, and he called, came back, and fixed it. He was very knowledgeable and gave me some other tips as well. He had so many customers calling him and he still was nice to them while he was still doing his work. American Home Shield has been wonderful and have helped me out a lot this year. One time I was gonna cancel, but I've learned that in the long run, it helps me out. It has been wonderful, and I don't have the added stress. I'm glad I got it and I'm thinking about getting the car thing now.

Someone came out, oiled my sump pump, and said it would be all right. He said, "If it goes out, just say you need a recall." He should have known that it was not good. Within the week, I had to call again because the sump pump was not all right. The switch was bad on it. A guy came out a second time and he had to go to the store to get a new sump pump. That took about an hour and a half. The first guy should have done that. On the whole, American Home Shield is fine. I passed an email on to one of my friends to use them.

I called American Home Shield for a claim and they sent out Best Care Home Services. The techs they sent out were both very nice. I've always had American Home Shield. They're the best.

Our AC completely shut down and wasn't blowing any air. Techs determined the fan motor wasn't running so they ordered the part. A guy then came back a couple of days later and put in a circuit board of some kind. He replaced one of the parts on the circuit board and everything worked fine after that. I'm happy and very satisfied with my home warranty so far.

I've had multiple claims with American Home Shield over the years. Last week, Watertight came out and the guy didn't wanna do the work. He did a bad install and didn't wanna come back out and fix it. Other than that, I haven't had a bad experience with AHS. It's just this one contractor, and AHS was able to get another pool company out for a second opinion. The guy that came out the second time said the first guy didn't do what he was supposed to do. I'm still waiting on the claim though. Nobody's done a repair yet.

So far, AHS has been satisfactory. I like that, number one, that they cover a number of different systems, number two, the ease in obtaining a service tech. You call. They have someone identified within 24 hours. They also let you know right away. As with their technicians, everyone has been courteous and competent. ​For our recent claim, the AC was making a very strange noise. As it turned out, it wasn't the air conditioner. The technician found that it was a fan that service both the air conditioner and the heater that was located in the garage. So, they fixed that. It worked out very well.

We had a water faucet issue and a dryer issue. The contractor that came out did great. It was easy peasy.

I like the way they come right away. They do a good job. When they can't fix it, they replace it. They have replaced my dishwasher and one of my refrigerators. They fixed my air conditioning a few times. They also fixed my washing machine, my dryer, my ceiling fan, and my attic fan that goes to the outside in the attic. But they have raised the prices a lot. They're a little expensive now. But having American Home Shield gives me peace of mind that I could call them up and they'll come.

The price per month of the program is pretty cool. Also, I can request service within five minutes and companies call within two days. Two years ago and prior to that, they wouldn't call and I would have to call them. It's nice that they call us now. It's a quick and efficient service and I love that. A-1 recently came out for a plumbing issue and they were very knowledgeable and informative. I'm very inquisitive and I like asking questions of what's going on and they were real nice and professional. They answered all my questions.

I went to American Home Shield and said there was an issue with the outlet. There was no power. We were remote working so I filed the claim online. But generally, I do all that online. I just click on submit a claim. I then look for the appliance, electrical, plumbing, click it then send it through. Then AHS acknowledges it. They then say, “Somebody will be assigned to you.” AHS gives me the contractor's name, address, and phone number. If they don't call me the next business day, I call them. But this last time they called me right away.

It was super-slow trying to get anybody out here. I didn't hear back from them for a week. Every time I called in, American Home Shield said they were trying to look for somebody in my area and they were going to call back either that day or the next day. I never heard back from anybody. I had to reinitiate all the calls. That was frustrating, waiting on hold for a long time. It wasted probably an hour out of my day. But so far, American Home Shield has covered everything that's gone wrong. Other than the slowness of the customer service, the technicians that came out were great. When we didn't have power to the washing machine circuit, the contractor found there were some loose revert connections in the crawl space that they took care of.

My recent experience with AHS was great. I had a ceiling light that was not functioning and wouldn't take a new bulb. The tech that came out replaced the two lights that are on the same circuit there. He was professional, clean and polite. I've had some not very good experiences with AHS though. I tried to call in and it was extremely difficult to get to a person. So, I eventually just gave up on it and went and did it online.

The claims process has been flawless and everyone has come through. We prepay the $100 and my appointments are scheduled on the same day or the next day. I just called this morning for an issue with my AC unit and the company will be out this afternoon. I'll be renewing when my warranty runs out.

I would recommend AHS. I’ve had American Home Shield on previous houses that I owned, and they had done very well. Replaced a very expensive oven in my last home. So, when we bought this home, we decided to continue with service on our new home. Recently, I had three toilets that were leaking water. I had a bathtub fitting that was corroded and would not drain. I called AHS and it was easy. They were very professional. They took my claim and processed it. I got some text messages from the contractor saying that it was scheduled. Then, they called me to verify the time. They called again before they came over. They did a great job. They went above and beyond. They found some more issues that I wasn't aware of, like my toilet shutoff valves were leaking and I had to replace those.

In my first claim, my dishwasher had stopped draining. The technician who came out fixed it, so that was good. I recommend American Home Shield to all my friends that have houses because the first thing that goes wrong is pretty much paid for itself, especially if it's any major thing like a furnace. Before I got the Home Shield, I spent $5,000 having my furnace fixed. The dishwasher is not the most expensive thing, but I feel much better knowing I have it.

When I had a leak in my bathtub and my toilet was running, I gave American Home Shield a call. I received a text and the representative told me I would hear from the contractor within a couple of hours. The plumber's professionalism and knowledge were very good. He advised me that he replaced the topper piece on the flusher then he replaced a piece on the shower that was cracked. American Home Shield is a good company and I have never had any problems with making claims and them responding to it. My experience has been easygoing, and the website is very easy to maneuver.

I’ve had several things done through American Home Shield, and I've never had any complaints with them at all or the technicians that came out. They've all been very good. Everything I've had done was nothing major, so it ended up saving me money ‘cause I just paid the service fee. That's all you're paying unless it's something that's not covered under the warranty, if there are parts that aren't covered under it.

It was snowing huge chunks of ice in my freezer and one of the things the repair guy determined was that the water line wasn’t hooked up right. So, he fixed that but it still won’t make ice in my icemaker. I’ll have to call American Home Shield. I tell everybody I know they should have a home warranty. I have peace of mind knowing that I can call somebody since I'm not super handy. So knowing that if one of these major things break, somebody can come quickly. I'm not paying $1,000 for a home visit.

When my air conditioner went out, a contractor came in and fixed it. They did a good job and I was pleased.

I had a claim for a garbage disposal and that went fine. Recently, I've had a leaky pipe and a contractor came out in roughly a week. They're coming back tomorrow to repair it.

The tech for the frigerator really knew what he was doing. He pulled it out, saw that the line was frozen and had rusted through the back. It's not repairable and I'm waiting to hear from American Home Shield about what they want to do. With AHS, keep track of your calls and make sure you keep a record of when you have called so that you can follow up in a timely fashion when they don't.

There was a gas leak with the pool and they sent me a letter that it doesn't qualify for a repair. I'm a little bit disappointed about that. But Backyard Pool & Spa's service was great. I requested service for the filters, which their tech replaced because the pool was green and he was amazing.

American Home Shield automatically set up a rekey service for me and I just had to pay a small upfront fee. The contracted company was really good. I would recommend American Home Shield to other people.

I called American Home Shield to submit the claim for the air conditioner and the United Air Temp came out the same day. They had to put refrigerant in the compressor. The service with AHS was great. It was quick.

My AC wasn't working. So Dunaway came out and put a new motor. Now, it's working beautifully. They were very professional and timely. I appreciate them coming out as soon as possible because it was hot the past couple of weeks. All the American Home Shield staff is very professional and timely as well. I've never had any problems with AHS.

My upstairs air conditioner was not cooling on a Friday. I called American Home Shield and by the next Friday, it was blowing snowballs. The contractor that they sent out was professional and competent. They figured it out, took care of the problem, and went on their way. I was very satisfied. On the other hand, my previous service was over my dishwasher and it was the most horrible experience I've ever had with American Home Shield. Every time, the contractor said he would come out, and he would not. "I'll be out on Tuesday, between 10:00 and 2:00," but I never heard a word from the guy. Nothing, and then I called American Home Shield. This went on for months.

American Home Shield is an awesome program to have, and I really enjoy it. All of my calls that I have made, these guys have been able do me good service. I'm glad I have it. Recently, I requested service for my AC. The repair company had a problem and they had to come back out, but it was no problem. They got the matter taken care of and we're all set. I’ve told quite a few people about American Home Shield. I love it and I won’t be leaving them unless they get too expensive.

I had a home in Stockton and I used AHS there. We had problems and they would always come out and fix things. I also have it here in Hanford and I recently had a claim for my disposable. The tech saw what was going on and his partner told him to get a new one. They had it in within 10 minutes and that was fast and they put it in. I've talked to my neighbors about American Home Shield and told them to get it because repairs could cost them a lot of money.

The AC drain was clogged. A tech came in, cleaned the drain, and fixed the AC. It went quite fast and everything is fine. American Home Shield has a straightforward claim process.

I did a claim with the washer and the stove and was told to get ahold of the contractor. I called them and left a message. At first, it was kind of rocky because they weren't answering and I needed my washer as soon as possible. I called back to American Home Shield and they tried to get me somebody else but couldn't so we stayed with the same company. A lady called right away and made me my appointment. A technician came and everything went smooth. He looked at both appliances and said he had to order some parts then left. He would get back to me when the parts were already here.

The gaskets on the refrigerator doors were tearing. Arizona Value Appliance Repair's tech was very proficient and efficient. He kept me informed as to how long it would take to acquire the part and once he had it, he set up a date and time. He showed up on time and was in and out in the wink of an eye.

The tech came out for my dryer and he found some fuse and replaced it. Now, it works. Everything went perfectly fine, very timely and easy. I was really happy.

If anything is broken, it's easy to contact American Home Shield to get someone to help. We usually request Epic Air Heating and Cooling because they always do a great job. We've had other contractors in the past who aren't timely and they're inefficient. Epic Air is always timely which is very important and they get the job done. So that's key. Professional.

Requesting for service from American Home Shield was good because the first one was gonna take too long and they resubmitted another one. I immediately got somebody the next day. Indoor Quality Services did great. They were efficient in coming out in a timely manner and their work was fast. They were very respectful and the tech explained to me the issue with the AC.

There was a pipe in the attic for hot water that was leaking. I called AHS and talked to a representative. The process was pretty good. But I had a hard time understanding the representative because of his accent. I apologized to him and told him that I can’t understand him. He was very nice. I felt bad because he was trying very hard. He had to spell a couple of things. But I was very satisfied with how AHS handled everything. The contractor was great. Chris was the plumber that came out, and he was very knowledgeable and professional. If I had to call a plumber without American Home Shield, I would probably call them.

I had two contractors come. Marathon came for the plumbing issue and then AHS had HRS come and they fixed it. However, I'm gonna have to call AHS back because the tech told me that the noise would stop and that it was air going down through my air conditioner through my pipes. It's been a week and the noise is still going on. I hate for the tech to come back out but the noise hasn't stopped yet.

The claim was addressed well. The trouble was the door was splitting down the middle and it couldn't be saved. When the repairman came out, he was very nice. He told us what he was gonna do. He was here the next day and did it. However, I've had difficulty because when you call American Home Shield, it’s just a machine. When you talk to it, it only does what's programmed into it. I told them my garage door was broken and they kept saying garage door opener so a person was sent here to do the opener. I had another problem when I said a cooler, which is a swamp cooler, and they sent an air conditioning-heating person out. I have a bathtub and the jet stopped working. To date, it hasn't been repaired. American Home Shield did send somebody but he didn't do that kind of work.

I've been very happy with my decision to go with AHS based on some of the repairs that have been made. For my recent claim for the AC, the Airmax repairman saw what it was, and within an hour and a half, my AC was running, and he was on his way. One of the things I was caught by surprise was my unit was 10 years old, and in order for American Home Shield to continue to warranty it after repairs, it had to be brought up to code. So, that resulted in an additional $1,400 out of pocket above what my deductible was. It was all in the fine print, but that was a little bit of sticker shock. But I understood why they did that and why they do that.

I used to feel really good about American Home Shield’s service. I can't say the same anymore. When we first started, the monthly amount that we paid was reasonable. We liked that. When we had any issues, they took really good care of us. But recently, we had an issue with our dishwasher and that was where our relationship went down the drain. Our dishwasher stopped working. They sent somebody out to fix it. We paid $125. The person came out, and he did something. He said, “Okay. It’s working now" and he left. We loaded up the dishwasher again and ran it, and it still wasn’t working. So, we called them back. They got in touch with the same guy. The guy called them back. He was like, “Oh, well, if it's not working, then I can't do anything. I'm going out of town for my daughter's wedding. Have them rerouted to somebody else.”

The techs replaced the icemaker unit but they're out of stock of the valve that has something to do with the water and it’s pending. A rep called me the day before yesterday and let me know that it was on order and they were going to take care of it as soon as they got the part. I'm very happy with them and they're very good people.

For my AHS claim, the AC wasn't getting cold. I have a Nest Thermostat. When I was on vacation, I got a little thing that said that it was trying to cool off the house, but it wasn't. It gave me an error message. So when I got home, the whole upstairs was really high. When the techs came out, they said, “It was on and it might have shut off.” The tech said it was nothing wrong with it, like it was air coming out, but sometimes when parts start going out, it might stop and then it'll reset itself.

My washing machine broke and a contractor came out and fixed it. They did a great job. I've only had one issue and it was with one customer service representative. All the other ones have been fine.

We had a leaking faucet and the contracted company provided great service. But the service before that was horrible. The claim had to do with my sewer septic line. It was backed up and I needed to see what was going on with that. I called the contractor and they didn't contact me. I never got a call back within the timeframe that I was told. It was a few days and by that time I called someone else, had them come out, and do the service. I also had this one heating AC person years ago at another property that I didn't care for.

My AC unit wasn't turning on. I tried to call the first company and I couldn't get a hold of them at all. American Home Shield was super helpful with that situation. They tried to get a hold of the company and they couldn't either. The girl who helped me was like, Okay, well, since we're not able to get ahold of them, we're gonna give it a couple of hours and see if they call us back, or if they call you back, or if we can get ahold of them. And if not, then we'll move it to a different company.” So they move it to a different company and I heard from that guy the same day. He told me they wouldn't be able to make it out until a Thursday and at that point, it was a Tuesday. But then he ended up calling me a little later that day and was like, “Hey, I had a cancellation. I could come out to your house today, if that's all right.”

I would recommend American Home Shield. I've used them twice and it was fine both times. When I filed a claim for my thermostat, the contractor was on time and polite. I'm enjoying American Home Shield except that they raised my price from $74 a month up to $89 a month. They said that they were going to take the appliances off my price so that it would go back down to $74. They didn't do that so I was gonna have to call them.

The toilet's water pressure was low, and it wouldn't flush properly. It kept happening over and over again. I plunged it a couple of times, and it seemed to go down. But then it wasn't successful after a couple of days. So, I contacted American Home Shield and T Mayes came out. The guy was here for about eight minutes. He flushed and he said, “The line is clear, but I’m gonna snake it anyway. If you had any problems, call us back. You got a warranty of 60 days, and I’ll be happy to get myself or somebody to come out and look at it again.” It started happening again. But then, I got a notice on the condo association saying that there was a problem with the sewer, and Baltimore County was coming out to snake the line. So, I said if I had to wait another week, I could’ve saved my money. It was something in the community and not necessarily just my toilet.

The dryer, would turn on but it wouldn’t turn. The tech came out and the belt was broken. So, he changed the belt. He was very prompt and he knew what he was doing. Right after he finished, I used the dryer and it's been working since then.

The first company that was given by AHS for our claim rated really low. We had started on a Monday. It had gone out over the weekend. It was a little bit interesting in that we had to wait after they had given us the first name. I questioned about that one. It was after 48 hours, then I could request a different one or a different one would be appointed. We were away from our home for a couple of days and got a notification and the name had been given to us. Buckhannon's HVAC was the second company. So, I had called them and set it up.

My refrigerator stopped working. I had the contractor to come out. When I told the guy about the icemaker too, he said that I needed a plumber. I've been calling American Home Shield, trying to get the plumber out to fix my icemaker, but the phone keeps hanging up. They haven't called me back. They haven't told me anything about the service. So I’m not too happy with them now. I'd like the contractor to get back with me on the next process.

My dryer wouldn't turn on and Hotshot Appliance came out. The first person that came out didn't have the part, even though I did a video call with American Home Shield. He said he was gonna have to order it. Then, the part came in and a second person came out and put it in. But I signed some papers and they said that American Home Shield would give me a receipt and I don't have a receipt.

American Home Shield followed up and the guys came on time when they say they would. So, it's good service. When the igniter went out, the contractor already had the part. It would cost us more to get our igniter. The part would have been an easy 400 for the item we needed it for. So, having AHS is convenient.

American Home Shield sent us an email back saying that Sears was going to be coming out for the icemaker that wasn't working. They came out twice. The first time, we told them the icemaker wasn’t working. It made one tray of ice before they got here, so they couldn't do anything. They had to wait a week of it not making ice. When they came back, I told them it hadn’t worked since they came in the last time. They said there was one part on there they replaced then the icemaker started making ice. I wish that I wouldn’t have to wait a week but we're very happy with American Home Shield that we signed up again.

AHS had always come through for me when I need it. Both of my refrigerators had issues. One of them had a leak, and a gentleman came out and fixed it. Then the other one, the ice maker was broken. I was getting the ice maker completely fixed on September 3rd. They called today to tell me that the part came in. I like AA Dependable Appliance Service. Then with my appliances, I get the same gentleman. It's good when you see the same person over and over again instead of seeing different people. I really do enjoy working with them.

We had a leak under the sink that was leaking into behind our dishwasher and into all the wood and presumably down through the wall and into the basement. The All Drains guys were absolutely awesome. We had gotten a quote previously from another local plumber when we first discovered the issue and it was astronomical. But the guy that I spoke to at All Drains was pretty upfront about that, and how much it really should have cost, even if they were going to do the work that the other plumbers said that they needed to do, which he said was very unnecessary. The price that they quoted me was more than double what he would have charged me for it. All Drains fixed it within an hour and a half. They were quick.

We put in our claim to American Home Shield by phone and the rep was very courteous and knowledgeable. They sent an assessor out and didn’t waste time. When the gentleman came, he was very courteous and professional. But the hurricane just happened, so we haven't heard anything from them yet on what they're going to do or what they're not going to do. I tried to call them to add onto my claim and I got the answering machine. Nobody called me back. But I don’t have any complaints with AHS. They sent somebody out in a timely manner and were very efficient and expedient.

My air conditioner had shut off. I got ahold of my American Home Shield via their online. They sent me an email almost immediately that said that they were gonna have a company contact me. Then that company sent me an email that said that they would have the tech calling me the night before to set up a window, which he did. I'm an AC&R technician myself, so I knew what the problem was. Whenever he contacted me for the window, I just told him what he needed to bring and have on the truck. That way, he didn't have to make a second trip. He was more than happy to bring the stuff. When he got there, he went through and troubleshot it and found the exact same thing as I did, replaced the equipment that I figured that he'd be replacing. Everything's working great.

The service from Flash Garage Door Service was very quick and professional. The garage door didn't go up and there was an issue with the relay. Since they’ve been out, everything’s been working well.

I'm mediumly satisfied with AHS. Their phone technicians answer 24/7 and they really listen. I had to have a hole cut in my ceiling due to a leak and the tech came to repair the drywall. I had a replacement light and they gave me the most basic model. The cover that goes over the light cracked before they even could get it on. Then, I had to wait another two weeks to get it. We also get to give feedback on the techs after each time they come out, so I know that AHS is weeding through them. So far, there's only been one that I haven't liked. It's just that the constraints of the warranty had prevented me from getting the highest quality replacement. I would have loved to have known that I wouldn't have been replaced with a similar item upfront or that the ceiling repair wouldn't have included paint. If I had know that in advance, I might have just gone ahead and contracted on my own for those things.

We had some outlets that weren't working, and it turned out they were daisy chained off of an EMI switch. So, we ended up locating it and getting the circuit back working. The techs were here for about 30 minutes, but it took maybe a week to get it scheduled and to have them come out. They were super nice. Having American Home Shield is good if it's a major issue. If something more major would have happened, that would have had some coverage. So far, it's just been a little bit of out-of-pocket every time I've had to use or make an inquiry on something or to get a plumber or an electrician.

We opened the ticket, then we waited for someone to show up and call us from a contractor, but nobody called. We had to call the insurance, then they called the contractor who told them that they would call us. Finally, I received a call from the contractor to schedule. He came, then we said, "This issue happened before multiple times, so hope it gets fixed this time or you will be able to resolve it, and it won't happen again." He went back and reported that we didn't want the machine to be fixed.

Sears came out last week and fixed a part but it didn't fix the issue. A guy came back out today and he's someone we've seen before. He's super nice. He said that the part wasn't the problem and he fixed the problem. This last time was pretty good. We didn't need to use American Home Shield the first couple years we had it, but recently, we've had to use it more for the first time. The first couple times I've had to call, I had a really hard time with understanding what the people were saying. They didn't speak very clear English, and I feel bad saying that to them, so I kept acting like it was my phone and I didn't have a good connection. They got rude and annoyed with me because I couldn't understand. That'd be the only thing that is a little frustrating.

American Home Shield's website seems to work pretty good. I was pleasantly surprised. When I submitted the request for service, they came back with who was coming out, and that they’d be contacting me. The tech was prompt and responsive. He came in a couple of times and answered calls, so it was a good experience. I would recommend AHS. It's a good investment. It's a good guard against something going wrong.

The tech from BA Distributing LLC came out for my dishwasher door that wasn't closing and my icemaker that wasn't making any ice. He replaced my icemaker and he repaired the door on my dishwasher. It went really well. The repair guy complimented me on giving the serial numbers and the model number of the appliances because it helped him when he got here to make sure that he had replacement parts on the claims that I was inquiring about. The benefit of having AHS is good. The only thing that’s a disadvantage to me is the copay. I had to pay $100 or so upfront prior to the repair guy coming out and with me paying monthly for the insurance, I assumed that it should have been covered. But other than that, I'm satisfied with it.

August 2, 2021 my HVAC broke. 20 days later the compressor came in. It was the wrong one. On 8/23/2021 I was charged $520 for refrigerant which did not fix the problem. The contractor stated he would let AHS to reorder the correct part. On 8/24,25,26 and 27th I attempted to reach the escalation department. I was on hole each time and again each time I was told no one was available to help. The staff were rude and uncaring, each day I was told someone would call me back. I have been out of pocket $970 in window units. My dog died of heat stroke. As of 8/27/2021 I have filed a lawsuit. Take my advice and do not use American Home Shield.

On a Sunday I woke up to water pouring out of broken pipe next to water heater. I was able to turn off water. I contacted AHS who agreed was an emergency, did try & contact first company assigned but they could not reach anyone. Told me someone from "Expediate Team" would call in 4 hours. Of course they did not. I had to find my own plumber as was unable to even flush toilet. I called 5 days in a row, spoke to 5 different people overseas who promised a supervisor would call in 4 hours and each time was a lie. I tried reaching out on Twitter, got someone again not US based who did not seem to understand my issues. I looked up corporate office in TN but phone numbers listed go overseas as well. I am going to look for company that is actually US based & hopefully does not train its employees to outright lie.

Would have given 0 stars if it would have let me. Our air conditioner broke and we paid the $100 for AHS to send a contractor. The contractor came and said we needed a new compressor. It took over 2 weeks for AHS to approve and order the part. When the contractor went to pick up the part AHS hadn't paid for it so they couldn't pick it up. We went back and forth with AHS for 2 more weeks and nobody would return our calls. Finally, after 4 weeks without air, we paid out of pocket for a new unit. When we called to cancel our contract with AHS they wouldn't refund us our $100 or any of our premiums and the woman refused to let me speak with anyone higher up, she said that nobody else would be able to help me. She also said that she couldn't guarantee that we wouldn't be penalized for cancelling our contract.

The website of AHS was straightforward when I submitted a claim. The service of United Air Temp was great when they came out for my plumbing issue. Everything's working well now. I’m very satisfied.

I love AHS. I just had my air conditioner fixed and I didn't have to pay for it. The tech did a wonderful job. He was very professional. I enjoyed how fast he was at determining the situation and fixing the problem. I will recommend AHS.

The refrigerator went out and we had four different technicians that came out. The first one said it was the fan and he didn't specialize for that in LGs so American Home Shield asked for someone else. The next day, we had another one that stated it was the compressor. He didn't have one on them, and he would consider it as a loss because it's an expensive part. Then, someone else came out and confirmed that it was the compressor.

We heard a really loud noise and the fan broke from the air conditioning unit. So, the techs replaced the fan and they were very prompt. We were out of town and when we got back, they rescheduled the repair the next day. And we were very happy with their service. Submitting the claim with AHS was really easy, too. I did it online and I called them. Then, I got an email right away and the technician called me about 30 minutes after I got the email to set up a time. It was really quick and efficient. The cost of the warranty is very reasonable as well.

I was having a problem with my back-up pump. It was beeping so I called American Home Shield. I specifically asked not to send Aaron because I've had problems with them in the past. But Aaron came out and it was an older gentleman. He came downstairs, looked at the unit and said he couldn't tell what was the matter with it because it was missing some pieces. I told him there were no pieces missing. It has been there since I moved in and nothing has happened to it. He said he was going to write it up that it was missing some pieces and that he'd give me a call back.

We have one of those touchscreen thermostats which would not come on, and the air was not running at all. Our pan was full of water. When the repair people came out, they explained that the thermostat automatically kicks off because they have a sensor in the pan. So, as soon as there's water in it, it automatically kicks off the thermostat and turns the system off. I think the line was clogged up, too, because it's in a room that we don't use very often. Once they cleared the line, everything was up and running. It was a pretty easy fix, so that was good.

I got the place back in July of this year and I wanted to change the keys. So the tech came in and changed the bolt. The bolt was very difficult to open and close. So with the rekey, everything went smooth afterward. It was like a double bonus. The tech was professional, friendly, and really quick. I only had one bolt to rekey and it took 10 minutes or less.

I was having problems with my dishwasher, and Coastline Appliance came and looked over everything, and they said more than one part is at fault. So, they reported to AHS, and I haven't heard from them yet. This was a second opinion. The first person said that he wanted us to have a second opinion. It's been two months without a dishwasher. American Home Shield needs to expedite the process.

When we purchased the house, we knew there was a water issue. It was called a leveling issue. Sunline came out and they decided they had to get a new part for the dishwasher. Once the tech put in the new part, he had to take off the side of the dishwasher. But during the third visit, it was still leaking and there was still a real problem. So he put in a request to have the dishwasher replaced. It was hard to get in touch with the tech. It took us about a couple of phone calls before we got in touch with him. But when he came out a couple of times, he was very responsive and he did a great job, even though we couldn't get the dishwasher fixed.

The claim process has been fine, so far. Budget HVAC recently checked the airflow of the heat pump in different rooms in the house. But the system isn't designed correctly so they couldn't do anything. If we repair it, we've got to tear apart walls and ceilings and that's not going to happen.

So far, we've had good service with American Home Shield. Recently, we were having an issue with the connection in the garage and also in our bedroom. The electrician they sent did a good job.

I had issues on my AC and my microwave. On both issues, the techs sent by AHS were very acknowledgeable and they seemed like they knew exactly what they were doing and got right to the issue. On the air conditioner, the person who was here, tried something outside, on the condenser and he tried something inside, in the HVAC system. He eventually concluded that he wasn't sure exactly what the problem was. But there were a lot of places where the wire had been put together, wire knots, which was not after the market, but he retightened some of those. After he did some of those things like that, it started working.

When there was some leak under the sink, the owner of the repair company came out and did a really good job right in the beginning. The person that did the work had a few more challenges but it got fixed. At the beginning of the summer, we put in a claim for an oven door and that was horrendously bad. The first party came out, looked at it, and left us high and dry. I had to talk to American Home Shield 10 times and my calls were going some place where I couldn't understand the person. I was trying to explain to them that even though the report said microwave, it wasn't the microwave. It was the oven glass door. The inside of the oven glass door shattered.

The claims process is great. Everything's quick, and American Home Shield gets the job done every time. Recently, my garbage disposal was messed up and they had someone come out and fix it. Overall, I'm a satisfied customer, and I just renewed for my second year.

American Home Shield’s service has been very good. They’re quick and follow through with whatever we need so far. We had a problem with our stove and our refrigerator. The technician was very polite and knew what he was doing. He had to come back once for the refrigerator because whatever he did the first time didn't fix the whole problem. When he came back, he fixed it and everything's good now.

The front door of the oven broke. The tech was a lot faster this time to come out and it only took a couple of days. It's just that oven can't be repaired and so we have a new one coming tomorrow. Getting the appliance is what took a little bit longer, but that was also my fault. Nonetheless, this warranty saves me at least $3,000. We plan on extending. We just have to discuss it.

With American Home Shield, making the request is fairly straightforward but I have to make one request at a time even if I have multiple issues. They send out an initial evaluator so a person comes out and analyzes the situation. Unless it's super trivial, they don't fix it on the first call and they send out additional people on separate calls. They're all right but it would be nice if they came out as a contractor ready to solve the problem rather than a multi-call situation where they don't call the expert until after somebody has made an assessment. Recently, I had issues with some outside lights. The contractor did an evaluation and determined that it was outside of the service warranty.

There was no cool air coming out of the AC. After the claim was submitted to American Home Shield, it took one day for a tech to come out. He was great. He knew what the problem was and he resolved it within 30 minutes.

I recommend AHS to everybody. Our experience hasn't always been great, but it usually has. My wife and I had to get a house for our daughter. She had gone through a divorce and it was COVID time. So, there could be no home inspections when we bought the house. We put American Home Shield on it for two years. Within a couple of weeks of her moving in, she had to have an electrical panel completely replaced. Then, she also had to have a water heater replaced. It went as smooth as could be both times with American Home Shield. So, that was really good. She had been going through a lot of difficulties with the divorce, so it was nice that that worked so smoothly.

I had to get a mitigation involved and what had to be done was to dry out everything and that didn't work out. So, the repair guy from Merrill Building took so long to come out and repair the holes in the wall. He was patient and I kept informing him what was going on. I also had claim with American Home Shield for a leak and the first time the plumbing people came out, they said it was an air conditioning issue. So, I had to wait five days later for the air conditioning people to come out. When the air conditioning people came out, they kept saying it was a plumbing issue. So it took five times for the plumbing people to fix the issue. This one made me want to cancel American Home Shield because with a situation like this, they wait 48 hours to come out and repair instead of doing it within the next day. A lot of other things has been damaged in your house by the time they come out. Then when they come out, they give you the run around. It's a mess.

I like American Home Shield's service. But I don't like dealing with them on the phone. I went through a couple of issues with having to talk to them and it was impossible to get to somebody who I could understand. I've started requesting service online now. Other than that, the contractor was very professional and they followed up. AHS is insurance that covers me if I have a big expense to have to replace something. We've had some furnace work done and they covered it. Use them.

The AC would run for 30 seconds and cut off. The repair was an excellent job. The AC is working fine. Having the warranty is good up to a point. Sometimes, I don't like the idea that every time I call something in, if it had been 30 days that it had been worked on before, I have to pay $100. But that’s just life.

My air conditioning was not getting cold and it was low on Freon. The guy came and fixed it then he charged it with Freon. He said AHS only covered $10 on Freon per pound, so I had to pay the rest. But that's fine. I'm really happy with AHS. The best part about it is peace of mind. If something breaks, I'll be able to sleep because I know I got somebody that will protect me and they will back me up. They are quick to get me technicians, and the technicians are professional. I like it. They took care of my problems.

When I first submitted my claim for my dryer with AHS, it took about two weeks for the first tech to come. Then, it took about a week before they came back with a part, but that didn't fix it. So, then it was another 10 days, and they came back with another part, and that didn't fix it still. At that point, I contacted AHS again. They sent out Angel Appliances Repair. Angel came, looked at it and came back in a week and repaired it, and then it worked. They were awesome. But calling the American Home Shield number was frustrating. They were not really helpful. I explained my problem and they just seemed rather disinterested. A couple of the people were very hard to communicate with as well.

Our refrigerator ice maker's fan went out and was no longer making ice. We submitted our claim to American Home Shield twice. We had someone come out and told us that it was the fan and he would order the part, and then we never heard from anybody. When we called to find out, they said, "Oh, they closed that ticket." So, they set us up a new appointment. It was just a couple of days before the second one came out. He seemed to know his stuff and got it done within an hour. The fridge is working very well now. We have ice. In circumstances like this when we were not ready to buy a new refrigerator, just trying to fix what we have helps.

I've been very pleased with American Home Shield. I've used them several times over the past couple of years. I had a hot water line leak from my hot water heater inside my laundry room, and they came and repaired the leak on the pipe. The claims process went very well. It was a smooth and seamless process. The technicians have been great. Most of my issues have been plumbing issues, and we have used Drain GO Plumbing, and they've been excellent. The biggest benefit to having the warranty has been the peace of mind in knowing that I have the protection.

We bought a new house and the stove didn't work very good. The tech from Sears came out, tuned it up, and showed us how to work it. He got us on a website to get a book on how it's worked. We're good now.

American Home Shield's online portal is really easy to use. I was able to go in there and report some issues around my house pretty easily. I liked that they lump everything together so you only have to pay your service fee one time per category. Then I was contacted by the service center that they assigned to my issues very quickly. The guy who came out was really good at what he did. He came in and pulled appliances apart in a way that I didn't even know you could do that. I thought he was gonna get electrocuted the whole time. Also, he was the sweetest kind of guy. He was very quiet and did his thing. He came out a few times. He worked really hard trying to solve my issues.

SeaBreez did great with my most recent claim. They did what they needed to do and fixed the part and that seemed to fix the issue. But I hate American Home Shield with passion. I feel like they exploit their client. They have so much fine print and red tape that they don't tell you about and they act like they're on your side but they hardly cover anything. They're extremely limited on what they help with. I would rather use anyone but them in the future.

I put in an order for my air conditioner and they sent me a contractor who gave me a quote of 3800 that I have to pay out of pocket. They said that the compressor went out so I called another company to come out and see if that was what they were saying it was, and it was not. My compressor was fine. The AC was leaking oil so it was not even the compressor. It was something else that was not going to cost that much so I never talked to them again.

Our showerhead was leaking intermittently. American Home Shield sent out the plumber just to see if he could address that. The contractor called me at 4:45 on Friday, and I tried to call them back immediately. I left a message but they never followed up. I had to chase it down. Other than that, the plumber fixed it quickly and we haven't had any issues since. American Home Shield has been good. I'm still thinking about whether it's worth it to re-up for the next year, but their portal has been great. It has been nice for the first year of home ownership to fix those little things.

R&R Rekey & Locksmith came out and rekeyed all our locks on our new house and the tech was very helpful.

For my recent claim with AHS, the air conditioner wasn't blowing any cold air and it was really hot that week. It took the tech a week to come out. But the guy that came out was really knowledgeable and he was able to fix it.

The motor on our downstairs air conditioner failed. When the tech that AHS sent came out, he found that the motor was burned out, replaced it very quickly, and did a great job. Everything works great. However, there were things that we've called in that were not covered by AHS or they sent vendors that gave us conflicting information from one vendor to the next. But then, we've made four calls altogether and two were handled quickly and great.

They always come through when I call, and get somebody right away and solve the problem.

I appreciated that I didn't have to wait too long for the contractor to come out. We had two problems and the rep understood that immediately and she scheduled for both of them. The techs were very polite - moreso than most people who come to work on something. That put me a bit more at ease. Also, they quickly got to work and finished everything in short order. We had to wait for a part on one of the problems but that was the only delay. The techs just didn't carry parts with them.

A couple of plugs were bad and my ceiling fan light wouldn't come on. The first representative that I talked to said they could add an electrical socket but when the technician got there, he said that American Home Shield typically doesn't do that. I wanted to see if American Shield covers that and the rep was supposed to call me.

So far, the service has been pretty good. The cost of the policy is pretty reasonable. I’m happy with it.

American Home Shield was very responsive and the guy who fixed the refrigerator was very cooperative. He came in and checked it out. He tried to restart it but it didn't work right. So, he came in and replaced it. He explained everything he was doing.

My AC wasn't working. American Home Shield got it taken care of. The tech did really good in resolving the issue. Then something else was wrong with it, so they came back. Having American Home Shield is a really good benefit. I'm glad I got it.

The fan of the AC wasn’t turning. It was really hot. I called AHS and told them there was an issue with it. The tech came out, and I was there beside him, watching him troubleshoot it. He changed the capacitor. The fan also went out too. He changed those two devices out. AHS has been good about getting people out. All their contractors are great.

When we moved out of our home, we rented it out and we kept the AHS home warranty there. We also purchased AHS for our current home. Lately, we've had a lot of issues and AHS took care of those quickly. The spring on our garage door here broke and they were very quick to get people out. I'm loving AHS. The customer service is great and their plans are good. Also, I've been able to upgrade my plans to different things. They offer a lot of different items. We didn't have the garage door on the plan for our current home, but we were able to add it on, and then we were able to claim on it to get our issue fixed. I recommend AHS because I've had a good experience with them.

The line from the AC that goes to one of the sinks was getting a little clogged up. Airtronics was out the next day, blew out the lines then they scheduled for The Lindsay Company to come out and clean out the P-trap. Airtronics is our favorite. I had been dealing with them for a while. When they told us I’d have to go through American Home Shield, American Home Shield was real good when I requested to use Airtronics.

The drains were stopping up and draining extremely slow in two of my restrooms. I got a technician out quickly for the claim. He was very friendly, informative and he was finished fast. Having my American Home Shield warranty, I save some money and I can have basic everyday repairs to items such as the plumbing, the sink and the drainage system. It's definitely a huge benefit for a homeowner to have someone be able to come out just based off of the deductible.

I wished I would have read reviews before I purchased a contract. I read other people reviews on different sites and I'm going through the same problems. I been with them over a year and now I need my Air conditioning fix and they keep saying the same thing, it is not covered when my contract says otherwise and if you google my plan it says what I need done is covered. I called them over 8 times and the agents are all reading from the same script just to lead you on. If you call all the different phone numbers on the internet listed for them it is all directed to 1 phone. Those reviews are not real. I just filed a complaint with the Better Business Bureau. They responded to me and they forward my information telling them they have 14 days to respond. They are a true scam. This is so unfair. I have a baby at home and I have chronic asthma and it has been 90 plus degrees almost daily.

When my dryer quit working, AHS sent someone out, but he couldn't fix it. It wasn’t a problem with my dryer, it was a problem with my electrical. I had to reorder another service which kinda sucks because I had to pay an additional $100. I wish that because it's the same issue, I didn’t have to pay an additional fee. I kind of understand why I have to but now, I have to wait until next week to have an electrician come out. I’ve been without a dryer for a month now.

In the last two weeks, I had a small claim that was dealt with very quickly. I had an issue with my air conditioning. I told the young lady at American Home Shield that I'm 76 years old and diabetic and she had somebody assigned for the next morning. That is not typically the way it works but they are being responsive if the customers tell them that there is a medical issue or an age issue, particularly with HVAC. I was really proud of everybody on that last claim.

Our initial issue had to do with the icemaker and water machine within the refrigerator. 1st Choice came out and the icemaker was fixed, but then the water didn't work. I called them back out, and they were prompt with that. They came out to fix the water. Then it started leaking, so then I called them out again. They fixed the leak. Then they just had to come out again. The water had stopped working again. When the tech came out, he said that the reason the water wasn't working was because somebody had changed the temperature setting on the icemaker, but the only people that are in the house are myself and my wife. It's all resolved now though. We don't have any more issues with it at this point. They seemed to be willing to come out as quickly as I made the claim. They called me pretty promptly and we set up something, and they got it taken care of.

I already had to use my home warranty for plumbing and the locks. When I had my condo rekeyed, the company came out quick. It was good, and they even came out on a Saturday.

The AC unit was running but it wasn't cooling the house. So, I put in a call to American Home Shield for service, and JFrank came out and changed the capacitor, and it was back to functioning again. I've used the service quite a bit. We've had AHS for about a year and a half and I've had some good experiences and some difficult experiences. One of them was especially related to our plumbing. Our plumbing was stopped up and ready to flood, and we couldn't use our toilets, and we kept getting a runaround. They couldn't find a contractor to assign to us because it was a weekend, and they kept putting us off. They kept telling me, “Well, you have to wait 24 to 48 hours.” It was like, “I'm sorry, I can't wait 24 to 48 hours to use the toilet.” But that was the worst experience I had. I had to call that 800 number at least a dozen times to finally get a response and get them to allow me to go out and get my own contractor.

I've been using American Home Shield for 20 years or so. They have been good and I like them. When my air conditioning unit went out, I called and it took four days before technicians got there. The air conditioner is really important right now as it’s hot. The people who came were good to me. I bought the new unit and the technicians changed my old unit with the new one. They explained to me everything I needed to know. My air conditioner is now up and running pretty well.

I was having trouble with the water heating up. The tech figured out that it was because the water wasn't running out as fast as it should be. He took a piece out of it and changed out the flow thing. It made it run perfectly. It was so quick. It was amazing. The difficulty I had with this claim was calling in and getting the person to dispatch the plumber. It seemed like she was trying to make it so the claim wasn't covered. It took a long time. She was not understanding me. We had difficulty understanding each other's language. It got very complicated.

American Home Shield has been reliable and I have referred family members to them. I've had issues with them in the past but now they seem to be very prompt in getting people out fast to service the house. I had an air conditioner that wasn't turning on nor responding to the outside air conditioner. I got information on what time and day the contractor would be here. They called the day before and the tech was on time. He was cleaned and while it took him a very long time, he was pretty much in and out. He said that I have an older unit and that I'm probably going to have breakdowns like what I had because everyone is using their air conditioner much more than usual. So, these are maintenance things that need to be replaced.

A contractor came out a day or two after I did the claim for our dishwasher. They did great work.

AHS does a good job. We've used them one time. The plumbers came out and did what they were supposed to do.

I submitted a claim with AHS because the condensate line was clogged. The pan was overflowing in the garage and into the garage. The techs were out there within a day after I submitted the claim. It was the first time I've used AHS and it was good. Everything was fine.

The technician knew what he was doing and walked me through what might have been the issue with the dryer. At the time, he ended up diagnosing that there was potentially something wrong with the electrical. We got an electrician who said that there were no issues with any electrical either. I haven't had any more issues but I'm not 100% certain that the issue is resolved.

I had intermittent power outages around the house. Lights would come on half power or they wouldn't turn on at all. They alternated in-between. I had ceiling fans but I didn't have air conditioning. And when it's 100 degrees, ceiling fans don't cut it inside the house. My air conditioner wasn't running because it wasn't getting enough power. I work from home and I was able to work but not comfortably. It was bad. The claims process seemed easy although I was a little worried because the choices were different online. My wife didn’t know that I submitted one and she was gonna submit too. She called me to ask what I chose and she named a bunch of choices. But when I got it on my phone, I only had three choices and I couldn’t remember exactly what it was. So, the reps from American Home Shield had to call, which wasn't that big of a deal. They asked me what was going on and they were very prompt, professional and quick. I was impressed with them.

When my water heater was replaced by American Home Shield, I was ecstatic. When they were on the side of "We don't cover," I was kind of disappointed. But then again, I've called on a couple of backups, stoppages, and toilet replacements, and those have all been handled well. Overall, I do believe that it's a good benefit because it curves my expenses, so I don't have to pay like for the water heater, which was a giant cost at the time, especially if we're not ready to pay that. So, the monthly payment to their services is worth it. In general, all the third party services that they send are very professional and are doing a good job.

The AC was freezing up and it wouldn't get temperature and hold it. I got a notice from American Home Shield that they had set up a contract and that the contractor would call me. They set up an appointment the next day. The tech was informative and professional. But he gave me only 15 minutes to contact American Home Shield when I had a question about the charges that he was charging me. He said that they were instructed to leave within 15 minutes. And in 15 minutes he started packing his stuff. But then, I got lucky and someone from American Home Shield answered.

American Home Shield had been polite, quick and honest. Our recent claim was on the clogged drains in a toilet that needed a new gasket. The AHS website was very easy to navigate. I am an older adult, and computers don't come naturally to me and it was so simple. They contacted me within a day after I requested service. A service man was out in about two days, fixed the problem, and everything's been better since.

The hose that comes from the humidifier and the furnace backed up. It was filled with water and gunk and it was leaking. So, I turned the AC off for the night and it was super hot. The tech was on time. He blew it out and it's not leaking anymore. It took him five minutes at most. He was very informative of what's going on and what I could do to prevent it. He cleaned up his mess. If I didn't have AHS, I would have had to wait a week or two. The fact that I got a service call the next day was great.

The AC was leaking water, so the drain was evidently clogged. After I made the claim with AHS, it took days for the tech to come out. But he was able to get the drain opened up and it has been running perfectly since then. He was a very nice young man and my experience was great.

My oven wouldn’t heat up. Austin Appliance came and looked at it and said it was the control panel, so it was a pretty common part. It shouldn’t be that long. I waited for about three weeks and I clicked on American Home Shield, but there was no update or anything about the part. Eventually, I reached out. Somebody finally reached out to me and said, “Oh, we’ll schedule to install it.” Then they eventually came and fixed it. Everything works fine now.

Every time I call to file a claim with American Home Shield, I would get passed to another agent because it would be something outside of the scope of the first one. Then, I would have to repeat my full name, property address, email address, and telephone number. After the second time, that got kind of annoying. But when the contractors come out for service, it's been very good. Most of our interactions with American Home Shield have been with appliances and Star Services come out for those. I showed them where the appliance is and they did the troubleshooting. Then, they told me what they thought it was and what their recommendation to American Home Shield would be.

We had a leak and there was water under the AC unit. The first that the tech came, he said he had to go back and give his findings to the office, and he came back a second day and taped up the leak. He said it wasn't insulated properly and he had to wrap the coils with some silver tape. Then he had to go inside with the insulation and tape it to keep it from leaking. The previous contractor that came out for the AC should have insulated the inside and the tubes there in the ceiling that he had to re-tape. He also said he hopes it holds because if it freezes up, it may cause some condensation. So it's a wait-and-see type deal.

The tech fixed the motor of my AC in one day. He was going to order a part but we lucked out. He had the part because he had ordered one for another customer that he didn't use. Everything has been pretty good with American Home Shield. I've heard horror stories, but we have had a good experience.

We love the claims process. If we didn’t have American Home Shield, we’d spend a lot more money than what we have been spending. We had an extreme amount of gas smell that was coming from our oven. The contractor went in and pulled out our stove, and checked the line to make sure there was no hole coming from the hose itself. They told us that it was a part that needed to be replaced. On the other hand, the AC repair guys told us that we needed to purchase a whole new unit, which didn't make any sense to us. It worked fine when we purchased the home. It’s just not cooling the house properly. The claim has been closed and we're going to get a second opinion and have somebody else come out before we purchase a whole new AC unit.

My dryer stopped working and the tech came out three days after I made a claim which was pretty fast. He explained to me what could have been going on and what he was going to do to try to fix it. In the end, he couldn't fix it because a piece was needed and they don't make it anymore because the machine was old. Right now, AHS is working on the replacement. Unfortunately, they don't have any dryer available in the area that would be equal to the one that I had. But they told me that they're going to get a shipment tomorrow. I would have to pay a lot more for a brand-new appliance if I didn't have AHS and I feel like I can rely on them.

The tech had to examine the outside air conditioning unit and then put in some Freon. He was very personable and he did a good job. He resolved the issue. I was pleased and I was glad to get my AC repaired on such short notice.

Everything went great with Rogers Heating & Air. The air conditioner was only blowing hot air so they came out and checked it. They found that the evaporative coil needed to be replaced and they got that done within a few days. They did a wonderful job and they were fast. We've had American Home Shield for probably nine months now and the whole thing went very easily. The first time I reported it, the person that they connected me with never returned my calls. So, I contacted AHS again and they gave me somebody else's name. They got right back with me within the hour. I'm glad I have AHS.

A technician came out and fixed a refrigerator ice maker. He did an excellent job. He said that the full line water level was not receiving enough water. He explained it and had to increase the water. I would have liked to have been given some choices for contractors to come out though.

An electrician came to repair a ceiling fan. They double booked on the app so we had to reschedule it but it wasn’t too long. He really knew what he was doing.

The AC wouldn't react to the thermostat. Guyette Air Conditioning and Heating ended up repairing some piece of it and refueled the Freon.