American Home Shield Reviews

And then when they finally came out, I spoke to the owner George. And George said that since they did a no-call no-show twice, they will take care of the charge which was not the truth. He never took care of the $450 charge. He submitted it to American Home Shield. They kept saying they never got a ticket from American Home Shield for the service.

I've had to escalate it to American Home Shield four times now just to get someone to come out. I finally got the Fixer to call me back and confirm that they have the ticket. I'm still waiting for them to call me to see when they can confirm the appointment. They said they'd be able to do it today. But unfortunately, I work 9:00 to 5:00. So, I asked them if we could do it on a weekend. And they said they would let me know. This has been ongoing for a month and everybody's kind of dropped the ball.

AHS has gone downhill in the seven years that I have been with them. When you call over there, you used to be able to get a supervisor if something happened. Now, everybody wants to try to fix it themselves, and they can't–they never do. They tell me they don't have the power to do it. And then escalation is supposed to call me back but never calls me back.

And the worst thing is they say they put notes in the system, but none of the people at American Home Shield ever read notes. I asked people to call me back after 5:00, after work, because I don't normally have time during work. But they don't read their notes ever.

I dug up my backyard and found the septic tank. I told them I don't need the camera anymore. We found the septic tank and we just need Fixer to come clean it. They said they’ll put that in the notes. But each time I call back, they keep telling me Fixer needs a camera.

I'm probably going to end up switching warranty companies because of the headaches I've had this year alone. I wasn't happy with this experience. I've had backups in my house, not because of the septic. And we got problems with our water heater as well, which they don't want to cover as well. That's $4,000 from us out of pocket. There has been a lot of problems this year with American Home Shield and I've been very stressed.

At this point, I don’t even know what’s going on. They’re just guessing on how to fix it or which parts to replace. It’s 115 degrees in the Palm Springs area, and our refrigerator is not working properly. We got food poisoning three weeks ago. I even told them I was going to cancel, because if there’s no coverage, why have insurance or a warranty? Someone just convinced me to stay and said they’d give me a break in a couple of months or so.

AHS has covered everything that we called in on, although the price is high.

My air conditioner went out. I called and let them know I was having a problem with it and they sent someone here to check it out from AHS. and they sent Air Duct Heating & Cooling. And the guy came and checked it. And when he checked it, he said the air conditioner was gone. It was no good. It was old. And he had to call and find out if they would be able to give me a new one. They said one was supposed to be delivered on Monday and I haven't heard from either one.

My most recent claim was for my dishwasher. They came out and looked at my dishwasher and said it was fine. They looked at my dryer, it was a vent and had to clean that out. And then, they looked at my washer and I don’t remember what they replaced. But then, I had them come back because after the spin cycle, the clothes were still wet. You could squeeze out the water. And the basket that turned, it was moving from side to side. So they had to order a second part and they fixed that.

And the last time they repaired that, I told them that it was still the basket inside, it still moves a lot. But they said that that was normal, that I just have to put the clothes in evenly on our end. I don't know if it's because it's an older washer. But yeah, it still moves. But the clothes, the spin cycle are working better.

Their service is a lot better than before. The service that I like now is that I get text messages. So I can respond yes to the appointment or no. And before, I had to call and the wait times were very long. And I like the American Home Shield website where I can just request service online and, same thing, I don't have to call and wait on hold anymore.

I also paid for someone to come and look at my electrical. But I paid for nothing, really. He said, "Oh, your light's burned out. You need to replace the light bulb." But when I plugged in my appliance, like my hair dryer, it didn't work. So he said, "Oh, your switch is off. You need to turn the switch on. That's all you have to do." But now, it's not working again and I don't wanna pay another $150. That's my only complaint. American Home Shield is actually very strict about reimbursing you. I thought that they shouldn't have charged me for them to tell me I need a new light bulb. I'm 75 years old and I don't know that. He was here anyway looking at a plumbing issue, so I should not have been charged for that visit.

We recently had another claim for our pool and I didn’t have a problem with that. The issue was with an electrical thing with the box where they turn the pool equipment on and off. There are dials there. I don't know if it was bent, but our timer wasn't automatically turning on and off the electrical part of our pool. It was preventing us from being able to do that. I travel a lot for work and I needed to get this fixed because there are times when I'm not gonna be around to turn it on manually in the morning and evening.

The guy who came out checked it out and he was really nice. Before the visit, I texted him a picture of what the issue was. When he came, he had a little dial with him. He did his thing and changed the part. He got it done in a timely manner and he only had to come out here one time. Everything is fine now.

I had to make another claim because something happened with the coil of the AC. And they said that they’re gonna come back, but they never showed up. I spent seven or eight days waiting. Then American Home Shield tried to contact them. They finally say they’re gonna send the report, but they never did. It was almost like nine days that I waited for them to show up.

And then the next day, I didn’t have AC at all. They came, and they replaced something. And then the next day, the pipes outside were all frozen. They came, they fixed it, and they said that it’s working, but it’s not that cold at all. So, I’m done with them because every time I contact them, for some reason, they never respond on time, or they always have something to say back.

But at my other houses back in Texas, I never had issues with them before. Last time, I had some issues with the plumbing, and they sent another company, and they showed up right away. So, I don’t think AHS is the issue, but they should be more careful. Because I call three times for the same reason, they’re gonna tell me that they’re gonna call me back, and they don’t call me. And then they're just giving me the same answer that they cannot do anything until the contractor sends the report. But that’s their job. They should have contacted them. But besides that, I don’t have an issue with them.

We had an issue where they sent out Elite Heating and Air. They came and did what they were supposed to do, and we didn’t have any more issues. Our unit is just old.

I was referred by my neighbor to American Home Shield. They’re prompt with their service about sending someone out. It’s not a long wait time for them to send someone out. If there’s an emergency, they’ll try their best to get them out that day. I just don’t like certain things I feel as though should be covered, and a lot of things aren’t covered. I wouldn’t say I’m very dissatisfied with AHS, but I wouldn’t recommend them.

That’s when the circus began. I would get a notification from Sears saying they had ordered the parts, and I’d get a notification from American Home Shield saying the part was no longer available. Then Sears would send me a notification saying that part was no longer available, or that they were gonna schedule another appointment, and then they’d cancel it, and then they’d reschedule. That went on for about a month.

With regards to American Home Shield’s customer service, I could barely understand what the person on the other line was saying wherever they were located. I finally got to a supervisor after a month of calling and reaching out to them and he spoke really good English. But the rest of them were not good.

After contacting Home Shield repeatedly, they offered me a cash payout. So I took that and I fixed the oven myself by putting in a new temperature sensor. It works just fine. I don’t have much good to say about Sears or American Home Shield either because it took a month to resolve the situation. And they didn’t resolve it, I did.

But from what I hear from other people about these other home warranty companies is that they’re no better. Sounds like a complete rip-off. But I’ll give American Home Shield the benefit of the doubt.

With my air conditioning claim, it’s working fine now. The technician just tightened a screw. American Home Shield is the best.

The last guy did what needed to be done. He told me he needed to cut my wall but wasn’t responsible for putting my wall back, and I was fine with that. I told him I wanted only one or two of the sockets fixed. That was fine.

The lady from American Home Shield I spoke to was really the one who messed me up. She kept telling me I had to cut the walls myself ‘cause they won’t pay for this or that. She really pissed me off and screwed the whole thing.

Then she kept telling me they’ve ordered the parts, but I haven’t heard from the contractor since then. Nobody has called me about a part or if I still want it done. The contractor told me they had to cut the wall and will have to come back, but nobody else came back.

So, that was my problem. It wasn’t really with the contractors, even though they were late coming. It was with American Home Shield. Half of their representatives don’t even know what they’re saying or what I’m saying. They’d just be rattling on. I couldn’t do it anymore with them.

I also had a claim for my refrigerator a while ago. The technician was telling me, “What you’re gonna have to do is get you a board and stick it out…” I’m saying to myself, “Why the hell am I doing anything? That’s why I pay American Home Shield and that’s what they called you to do.”

I called the warranty and told them all that but nothing was done. So, I just saved my money up and bought a whole new refrigerator, because I couldn’t go through that again. It was stressing me out.

In addition to that, which I did not appreciate, they sell me a policy and depending on what they’re reading, I get two different stories. I can go online and read the contract where it actually says they are responsible, but I was told that it applies to something else.

The technician also said that the warranty wanted to attach a new coil to an old condenser that’s 20 years old, but they both have to be replaced. American Home Shield didn’t want to hear anything about this. I’m still nowhere. They’re looking to grab my money and looking for a way out. They raised my premiums tremendously, but they don’t want to cover anything.

I happen to be an attorney. I’m looking at the contract and I was saying, “Why aren’t they paying?” I went up the chain and got nowhere. I actually asked to speak to the legal department, but they would not put me in touch.

American Home Shield has poor service. I actually switched to someone else for one year, but I got a company that was worse than them. So, I went back to American Home Shield.

Everything works, but they want me to change my whole AC unit just ’cause of the water leak. The tech told me he could install a pump to push it out faster. I paid the 780 out of pocket, but the line was not able to reach outside. They reimbursed me my whole money, no question asked, but the last guy told me I had to replace the whole unit of the house in order for him to do the job.

All four times, it was the same technician that went out there. The supervisor promised me if United Air Temp could not do it, they would send a different contractor just to get a different evaluation, but that never happened. I just want different feedback from a different total company. It’s like you bring your car to a shop and they say you got to replace your whole transmission, then you go to another shop and they say they probably can rebuild it.

I do think it’s very expensive, though. When you have to do the service call, I have to pay 100, and the man wasn’t even here 30 minutes. I would recommend AHS, but I’d tell people to try them and see if they’re happy with them, because everybody’s experience is not gonna be the same. It might not be the same technician or the same problem.

I’ve been with American Home Shield for a few months, and I would recommend AHS to anyone who doesn’t have someone they can depend on to fix whatever appliance. I would tell them that they do a great job. I’m still kinda confused about the price, though. I don’t really understand why I have to pay money if I’m paying a monthly fee, and I’m not totally comfortable with it.

Home Shield gave me a $120 credit, which I used for that service, but when I tried to reschedule, they told me I owed $120. It took a while to solve their mistake, and because it took them three weeks to solve the problem, the 30 days expired and I couldn’t get service on time. I’ve been waiting since Monday, and I’ve already been without AC for several days.

Now I have to pay another $120 for somebody to show up today. Hopefully, this time they’ll solve my problem.

He wouldn’t allow me to explain what the problem was. He cut me off while I was trying to get my point across. My husband tried talking to him, and he was more receptive then. Everything is working fine now.

Were satisfied with American Home Shield, and we feel it’s a good service. They have good customer service. But I know my husband has complained because they’re based in another country. He said it’s sometimes hard to understand people. Overall, we're very satisfied. We’ve had it for many, many years.

The technicians replaced a part in the fridge and that fixed it. There was no more water leak, and the ice maker started working as well.

In terms of response and service, it’s been pretty good with American Home Shield. The sticking point is the monthly premium and the $100 service charge for every visit. But overall, I’m happy with them.

Also, some things within the contract that I signed with American Home Shield need to change. I had an issue with the plumbing service and the company that they hired couldn't correct the problem. They couldn't do the job. I paid for the service for it not to be fixed by the company that they hired. The company told me that the issue was something that they didn’t do. They left me to take measures into my own hands and try to figure it out or pay out of pocket.

There was also a time when I thought something was related to the same thing but American Home Shield told me that it was different category. If you put in a request, plumbing is different from your appliances and appliance is different from your electrical work and stuff like that. The claim was in reference to my Jacuzzi tub. I wanted to have that looked at. I was told I had to put in another service request since that was different from my appliances. That was understandable.

Now I have had some back and forth with AHS because I had a baby needing breastmilk and formula to be stored and it has already been 2 months of putting ice in a cooler, and they "escalated my concerns". On June 4th, the Sears tech had informed me that the fridge is damaged and they will not be able to service it further. On the AHS Dashboard this appointment was marked as "completed". At this point I bought a new fridge on June 11 because 2 months with no fridge in 2025 is crazy. For the next month AHS and Sears bounced me back and forth with no one knowing what to do and all of the call center agents reading their rebuttals from a script.

Finally I was scheduled for Sears to come back out on July 16th. No one showed up, because they know the fridge is broken. July 28th we are reassigned to Kasey appliances. They tell me they will tell AHS the fridge is broken because it is still sitting in my garage until I can get AHS to pay me out since the policy I have covers a new fridge. AHS tells me Kasey said that they want to refer the fridge back to Sears.

Now it is August 1st and they are sending another company out here to look at my fridge today. So I have to bring myself to writing a terrible review that I held off on for 4 months, and am reverting to scolding call center representatives to forward me to a supervisor or escalations so I can try to refund my policy. I did not want to do this, but AHS forced my hand.

AHS did not escalate my complaint properly. AHS did not call service company. AHS did not return my call as promised - 4 times.

I submitted the claim through my American Home Shield app, and it’s a quick process. The app was user-friendly. We just file whatever repair we need, and once we file what service we need, whether it’s HVAC or appliances, they set the service, and then we can call the service to set it up, or they’ll set it up for us. But because I’m a Realtor, I wish I could have a little bit more say in who’s coming to the home so I could do research on them rather than just take the company itself. I think it would be cool for consumers to be able to pick the company that they’re gonna have to their home.

But the appliance guy was great. The recent HVAC guy we had, I'm actually getting with the company because they ticked us off. So, we're working on that one right now.

After multiple attempts to resolve my concerns through their support channels, I was left without results or reliable solutions. Based on my experience, I would strongly advise others to avoid this company. It has been a costly and frustrating ordeal, and I do not recommend American Home Shield to anyone seeking reliable home warranty coverage.

The technician himself said he thinks it’s unwise to replace just the evaporator coil - mismatching, hard to do, like “surgery” to bandaid an old and worn system. He recommended a replacement of at least the indoor part of the unit - at least initially. We hear from AHS later that not only did they claim that the technician did not find the duct work as in actual need of repair, but also quoted us for out of pocket cost for the evap coil leak. They are asking over $2700 dollars from us for “modifications” while what they’re covering is only $350. They offered to do cash in lieu for $850 but that’s a joke because the real recommendation - in writing - was a proper fix by replacing the unit. All this in addition to the fact that this all could have been cause by their delay in the first place because the first two technicians did not find an evap coil leak. It’s a mess and will likely require arbitration.

Meanwhile school starts back next week and our house is uninhabitable. They did reimburse some of the cost of portable units but the summer heat has the house - which cannot run the AC without freezing - still at 84 or above even with 3 portable units running. We are having to stay with family 2hrs away and may even have to incur more out pocket costs in order to be close to the kids school for the first day next week. Just this summer alone it’s now been almost 50 days without working AC. All that to say, the juice is entirely not worth the squeeze. Save your money and don’t drop it into the empty bucket that is AHS unless you have excessive amounts of time to make phone calls, fight for what they contractually owe, and not have items working for extended periods of time.

When I call AHS I get the same scripted response by the managers, "We can give you a status update but nothing more." The biggest frustration for me is they are good until you have a real problem and really need your service that you pay for to work, you don’t get the value of what is stated in your contract agreement. So here I am still waiting almost a month and no working HVAC. As a customer I paid based on the contract and feel my experience should be better when it’s time for a major system breakdown.

I spoke with 10 customer service agents who had very strong accents that I had difficulty understanding, and who would not get a manager for me to speak with. During this time temperatures were 110-114 degrees. I asked the Air Conditioning Company they sent me how many times they have installed a new AC unit. Their reply, in 15 years of dealing with them, ZERO! My unit is older, I was told that did not matter when I was sold the plan. I was told I could upgrade which meant I could get a new unit if my unit was unrepairable, for close to 8,000 and AHS would pay 800.

The contract states they will pay up to 5,000 so be aware it can be $1 to $5,000 that they will honor. They have misrepresented what they pay for by protecting themselves with the fine print. The customer service agents can only reply by reading a script which has been probably been prepared for them by their legal department. I want to warn honest customers not to buy this plan. Your hard earned money you pay each month trusting that when you need this service it will be there for you is false. They don’t even care if you are in an emergency situation such as mine. Today is July 28, I filed my claim on July 7th. I am waiting for the (new) compressor to arrive so I can make arrangements to have it installed. Tomorrow it will be 114 degrees here in Az. I feel like I have been taken advantage of!!

On the digital front, the American Home Shield online portal was incredibly user-friendly, making the service request process straightforward and serving up a quick response. This aspect was definitely impressive and I can see recommending their web tools to others.

However, my ordeal with an air conditioning installation has been anything but pleasant. The installation, which was completed in November, remains far from acceptable. Despite having invested $13,000 into a brand-new system, it is still not functioning correctly, and communication with American Home Shield has ceased, which has left me frustrated and dissatisfied. This issue involved Front Door Pro, and there seem to be miscommunications between them and their subcontractors.

Considering the varying quality of service, I'd give American Home Shield a mixed review, rating their request set-up portal a 5-star, as it was remarkably effective. However, due to the unresolved but costly air conditioning situation, it dilutes my overall confidence in recommending them wholeheartedly. Their pricing remained competitive compared to others, which would receive a strong 4 or 5 rating, though this technical glitch is something I cannot overlook.

The contractor dispatched by American Home Shield was impressive; their professionalism, punctuality, and efficiency were commendable. They resolved my air conditioning issue without any fuss, which speaks highly of the standards maintained by the company. Since the repair was conducted, my AC has been performing perfectly, reaffirming the quality of service I received.

Upon reflection, I would rate my overall experience with American Home Shield as mostly positive. The customer service deserves accolades, scoring near the top due to their prompt and helpful assistance whether contacted via phone or app. However, in terms of what the warranty actually covers and its cost, there is room for improvement; I perceive the pricing on the higher side and wished for a more encompassing warranty scope. Marketing communications seem routine, marked by occasional promotional emails, standing at an adequate level without being pushy.

Overall, while nothing stands out as extraordinary, my interactions have been largely satisfactory. The convenience of their app streamlines service requests, making it effective in handling issues swiftly. Thus, I can characterize my experience with them as a generally good one, with reliable outcomes whenever I needed help.

The technician reported that our AC coil had an oily residue indicating a leak, suggesting a coil replacement. American Home Shield attempted to order a new coil, which was back-ordered or wrong, and the whole process stretched on for about three weeks. In the interim, I accepted a "cash in lieu" offer to expedite the situation. However, the cash didn’t cover the expenses I was quoted by a local contractor, leaving us with no real alternative.

When I enlisted a local technician I had known for years and he examined the unit, he found a different issue than what was initially reported. The coil was intact and full of refrigerant, but the problem was with the thermal expansion valve, which merely needed repair or replacement at a significantly lower cost than replacing the entire coil. I appreciated his troubleshooting; however, the process exposed errors from the technician referred by American Home Shield, whose incorrect assessment resulted in unnecessary expenses on our part.

In the end, we got the AC running thanks to our local technician, but I did have to pay out of pocket to resolve an issue that should have been addressed more efficiently and affordably.

As for my overall rating of American Home Shield's handling of the situation, I would give it a low score since they were unbending after realizing more was needed beyond their initial cash offer. It's in situations like these that more diligence is required in assessing the service providers assigned for repairs.

In all, while the issue finally got sorted, the initial missteps meant inconveniences along the way and unnecessary out-of-pocket expenses for us. Regarding future policies, it would be beneficial for American Home Shield to ensure accurate diagnostics from their service contractors to prevent the sort of problem we encountered.

For instance, when Climate Brothers came to address my air conditioning, it took a week for the repair appointment to happen. Although the technician was friendly, I'm still experiencing issues with my system. Moreover, a past issue with my stove lasted two months before it was resolved. While most problems eventually get fixed, it's not always a quick process.

I have found the company's customer service to be hit-or-miss. It's sometimes difficult to get someone on the phone, and the quality of technicians varies. On one occasion, an air conditioning technician spent considerable time and did a superb job but wasn't always available for return service.

Ultimately, I rate American Home Shield four out of five due to these inconsistencies but still consider them a viable option. While I wasn't reimbursed for parts I sourced myself in the past, the main benefit lies in coverage, even though patience might be needed for resolution.

The interaction with A Go Home Appliance Repair was okay, though they did have to reschedule a couple of times and initially the issue wasn't resolved on their first visit. Fortunately, they returned for a follow-up visit, which was provided free of charge. However, they are still waiting on parts to complete the repair, so for now, everything is not fully functioning.

Reflecting on my experience with American Home Shield, there's a specific incident that impacted my overall impression. I was charged a $125 service fee for a repair that wasn't covered, which caught me off guard. Initially, I felt it was unfair to be charged for something they didn't cover, but after some negotiations and expressing my dissatisfaction, I managed to get a refund. Yet, such hurdles detract from a seamless service experience.

I've had protection from American Home Shield for about a year and a half to two years. The realization to secure coverage arose when I moved into a new house. With appliances getting older and experiencing failures, I deemed it prudent to have some safeguard. This plan provides peace of mind, understanding that not all issues will be covered, yet having that insurance-like buffer is reassuring.

If anyone were to ask me about my recommendation, I'd say American Home Shield is worthwhile; however, ensure that the specific elements that need coverage are actually protected. Customer service is commendable, deserving a 4 out of 5, though slight setbacks impair the rating from perfect. Nonetheless, their process to schedule service and the amiable customer service made interactions generally pleasant.

Frustrated, I attempted to cancel my account. They offered to refund the service fee and encouraged me to stay, stating they valued my business. Yet, no refund has been received, and I haven't even gotten an email confirmation as promised. If I don't see a refund in the next few days, I will be calling again to cancel.

The experience left me feeling unheard, and I struggled to communicate effectively about my claims, as it seemed the representatives didn't fully grasp the issues I faced. Adding to the frustration was the language barrier with their customer service, which made resolving my situation even harder.

While their sales team had been quite impressive, ensuring my first encounter was positive, they have thus far failed to deliver any genuine benefit from the warranty I've paid for.

However, I've experienced ongoing frustrations with American Home Shield in the past. There have been instances where I've had questions remain unanswered, despite being promised callbacks that never happened. One significant case involved my furnace—they originally claimed they'd cover the cost around an issue with an attic frame removal, but later reneged once the work was completed and the company left my house painted differently. I've since been left to deal with the aftermath, and customer support hasn't addressed this lapse satisfactorily.

The HVAC situation exacerbated my frustration. Following a previous visit, incorrect wiring from the furnace repair led to the air conditioning failing. This required another service call, incurring an unnecessary fee due to the faulty initial repair—something I voiced to American Home Shield without a reasonable outcome. My ongoing concern now is whether repeated furnace issues will mean more unexpected costs due to improper repairs not initially addressed correctly. While speaking to their customer service, I struggled to convey these concerns effectively, which added to the mounting frustrations.

Currently, I'm hesitant about future dealings with American Home Shield given these persistent issues, and unless service quality and handling improve, I'll have to consider alternatives. My score for them now would be quite low, driven by these repeat instances of unaddressed concerns and overall dissatisfaction.

I refused to have the first company return, and American Home Shield assigned May Heating and Air for the second round. However, they hesitated to get involved, and the situation became a stressful back-and-forth mess with Customer Service, which compounded my frustration. Despite multiple calls and having my queries tirelessly dismissed, I eventually spoke to an escalations manager who informed me about a cash-out option. Based on this assurance, I hired another company to fix the issue on my own. To my dismay, American Home Shield backtracked on their promise, leaving me to cover the entire cost myself, which was very disappointing, especially as a loyal customer.

This wasn’t my first time escalating issues with them. It seems their tactic is to stall until customers resolve matters out of exasperation. Communicating with customer service was challenging, often requiring much repetition, and representatives were difficult to understand, adding to my impatience. Living for a month without air conditioning when it was over 100 degrees outside only heightened my dissatisfaction.

Overall, I've grown weary of their empty promises and inadequate service. Improvements are urgently needed in communication and consistency. If they pledge a service or reimbursement, they should stand by it—avoiding added expenses was why I trusted them in the first place. At this point, I'm exploring other warranty companies, as my confidence in American Home Shield has been thoroughly shaken.

The problem began when, despite Kevin’s diagnosis, no progress was made on repairing our KitchenAid refrigerator. We paused to consider whether to replace the refrigerator or have it repaired. Eventually, we decided on repair to match our other appliances. Yet, no updates have come regarding the status of the part orders and scheduling the necessary fix, leaving us stuck with a barely usable fridge.

Despite the inconvenience of having only one functioning refrigerator in the hot summer, and even an unfortunate bout of food poisoning, I've contacted AHS multiple times for follow-up, with little success or information on when services will resume. It’s frustrating and stressful as we rely on our garage unit, knowing it might also fail under the extended workload.

I'm not satisfied with American Home Shield right now, as even though Kevin did a great job during his visit, the lack of follow-up and communication has overshadowed his efforts. I appreciate the option to choose cash instead of the product exchange initially offered, but this ongoing delay makes it hard to manage. Dissatisfied with these circumstances, I’d rate my AHS experience poorly due to such inefficiencies.

When Steven's Appliance came, the technician claimed nothing was wrong with the refrigerator—even though it was the bottom part that was malfunctioning—and suggested it was user error. When I got home, I found out the refrigerator had stopped working entirely. At that point, I had to manually set it so the freezer would keep operating to preserve what I had stored.

As for the washing machine, there was an issue with water leaking, which I noticed initially because water was coming out from under the machine, damaging my bathroom floor in the process. Despite this, the technician didn't seem to find anything wrong with it.

Given the back-and-forth and the lack of proper resolution, I had to resort to using the washing machine only for very small loads out of concern it could damage more flooring. The fridge remains partially dysfunctional.

If I were to rate American Home Shield, I'd give them a 2-star rating due to the lengthy and unresolved service experience that spanned from April to July. I'm of the belief that no customer should endure such delays, especially considering timely payment. I didn't feel there was any resolution, and I would caution friends and family about choosing American Home Shield, as one might end up very disappointed with the service outcome.

I rate my experience with American Home Shield quite highly, firmly giving them a 5 due to their consistency. The customer service has been equally stellar, deserving a top score as well. Their products and the extent of the coverage provided through the warranty receive high marks from me, although I feel that the overall price of the warranty could be more appealing.

Ease of use with their online tools and website also stands out positively. Overall, it's a solid service for those in need of dependable home warranties.

When it comes to submitting claims for appliances, I find calling over the phone more reliable, especially given the inconsistent signals in my rural area that make using the app difficult. Every time I've called, the service has been excellent. The representatives on the phone have always been accommodating and efficient.

The technicians dispatched to my home have been consistently friendly and professional. They arrive on time, do their job diligently, make sure to clean up afterward, and maintain honesty and courtesy in all interactions—no complaints at all. The response time is also impressive, usually within 24 to 48 hours, which aligns with my expectations.

I've had a positive experience with American Home Shield, as they have continually met my needs with exemplary service.

The first technician replaced the capacitor, something that had been done in previous years, which didn't resolve the issue. The second technician replaced the motherboard, and after a long wait for the part, the problem persisted. The subsequent visits were equally unproductive until the fourth technician, Eric, finally seemed to understand the issue. He identified that the compressor was failing, but without the system exhibiting the noise while he was present, he couldn't be absolutely sure. He suggested that the standalone unit I bought to cope with the situation may have inadvertently kept the system semi-functional.

The most disheartening part of the experience was the scheduling—appointments were mostly in the late afternoon in the intense heat, which was quite inconvenient. After dealing with this for over two weeks, I felt like I was losing confidence both in the service and in American Home Shield.

In hindsight, while the fourth technician did his best under challenging circumstances and eventually identified a potential issue with my system, the process up to that point was frustrating. It was a lengthy and draining experience, and as of now, I'm left cautiously optimistic that things will hold up.

Not all my interactions have been seamless though. There was a memorable instance with my furnace maintenance during which the exhaust system had to be rechecked multiple times due to failed inspections. Moreover, the lack of cleanup from the service personnel left my furnace room in an untidy state with debris everywhere. Additionally, my initial experience with a malfunctioning dishwasher involved several follow-up visits and ended in disappointment, though they did offer compensation. The Fischer & Paykel model I favor still poses issues.

Further complicating my experiences, I encountered lengthy delays when repairing my microwave, which dragged on for over a year. In contrast, certain appliance services, like solving the water heater challenge, were managed promptly. These variabilities highlight both the strengths and weaknesses in the service.

In general, I value the insurance policy as a financial buffer since modern appliances tend to be costly, and service fees for technicians could drain budgets quickly. Paying $100 for a service call with American Home Shield feels reasonable in contrast. While my overall satisfaction resides around a middle ground rating, closer maybe to a 3-star experience, I'll continue my coverage due to its apparent economic benefits for major appliance repairs.

Submitting the claim through their online chat was very easy, which made the initial process stress-free. Although I didn't receive much information about the contractor beforehand, they reached out promptly within an hour of the claim. The interaction with the contractor, Ackerman Heating & AC Inc, was straightforward, and they were communicative, although I couldn't recall specifics about the repair details, possibly a condenser or capacitor issue.

Unfortunately, the issue isn't completely resolved yet, as we're waiting on a part for the air conditioner. They estimated a couple of days for its arrival, but it's already been about three or four days, so that's a bit of a delay. Despite this, my overall impression of American Home Shield has been positive, mainly due to the efficiency of their service and how quickly things typically get resolved. I appreciate not having to cover the cost of a whole appliance outright, although there are minor charges not ordinarily covered.

If someone asked me about whether to use American Home Shield, I'd certainly recommend it, as my family's had good luck with their protection. The quick response and commitment to resolving issues are their strong suits, even if this wait for parts is a minor hiccup.

Ultimately, I've found their service rating worthy of approximately four stars in my book, mainly leaving room for potential improvements in coverage tweaks like minor uncovered charges, but very satisfied on the whole.

We’ve been using American Home Shield for a little over a year and had just renewed our contract a month ago. Overall, I'm satisfied with the experience, and I find the claims process to be quite smooth. Based on my experience, I wouldn't hesitate to recommend American Home Shield to others.

I received prompt notifications about the contractor—Quality Appliance Repair LLC—assigned to the job. They were professional, communicated their plan of action clearly, and efficiently resolved my issue by replacing the dishwasher's motor and diverter. The entire repair process took just a few days, showcasing their quick turnaround.

After resolving a costly washing machine breakdown a couple of years ago by replacing it under warranty, it was clear why I'm satisfied with their services. I'd wholeheartedly recommend them to friends and family, assuring them of the quality technicians and the responsiveness they provide. Their response time, coupled with the expertise of their assigned personnel, truly stands out.

After being declined by American Home Shield for the service, based on this misdiagnosis, I sought out a new contractor. The second professional found that the problem was simply a clogged showerhead, easily remedied by unscrewing and rinsing out the filter at the shower head. It was resolved for much less than initially quoted, highlighting the misrepresentation from Hers & His Plumbing. I ended up getting a new showerhead for $15 from Home Depot, and it worked perfectly ever since.

While American Home Shield itself handled the case fairly to their extent, choosing the supplier seemed to reflect poorly on their selection process. Despite this ordeal, I maintain a positive opinion of American Home Shield, as they generally have a good reputation. However, there are areas for improvement, such as their response time and the fees relative to service. Waiting for about two days for a call back does hinder my rating to a bit lower than perfect. But I still appreciate American Home Shield and would rate their company overall quite highly. It’s just this specific encounter that underscores the need for vigilance in their contractor selections.

Despite the efficiency in this instance, I've noticed a bit of inconsistency in their service quality. While approximately 70% of the techs did a wonderful job, there were definitely occasions where I found myself bouncing between calls, trying to get someone competent on the property.

I’ve subscribed to their services for about three years. Yet, I'm leaning towards halting my membership since the annual fees subsequently increased to $95, a sum I'm struggling to justify, especially considering my infrequent usage. Given the $250 deductible each time, coupled with the annual expenditure, it seems financially prudent to devise a more economical alternative solution for repairs.

In previous scenarios, an admirable 5-star rating would’ve sufficed, though due to recent hikes and cost dissatisfaction, I now lean more towards a 3-star rating.

Initially, I had a claim because my sink wouldn't drain. The process of submitting this claim online was straightforward, as the website is user-friendly. Unfortunately, getting the actual service has been frustrating. It seems like every repair takes an exorbitant amount of time, often more than a month. For instance, last summer, I was without air conditioning for a couple of weeks in August, which was extremely uncomfortable.

American Home Shield's process requires technicians to use specific parts provided by them, leading to unnecessary delays even when faster solutions could be applied. The service personnel frequently mention that they have parts available, but are constrained by American Home Shield's policies. This policy ended up causing long waiting periods for necessary parts.

I find the current situation unacceptable. I've paid for what I expected would be convenient service, but instead, I experience delays that lead me to believe I could handle repairs quicker myself. If a friend or family member asked, I'd have to be honest and say it may only be worth it if you can tolerate waiting several months for repairs for something like paying $150 to fix an issue. Overall, I'm deeply dissatisfied compared to my initial positive experience with this company.

After months of stalling, they offered me a $1,560 cash in lieu which I declined. I wasn’t asking for a handout. I simply wanted them to honor their own process and policy. But clearly, integrity is not part of their business model. I had no choice but to cancel my plan and file a formal complaint with the Ohio Attorney General’s Consumer Protection Division.

I was a customer for a full year, paid every bill on time. But the moment I had an issue, holding their part of the bargain became impossible. This is how they treat me when something big went wrong. Don't believe they will treat you any differently. If you’re considering AHS for your home warranty; don’t. It’s a scam. When something serious breaks, they will ghost you. Your loyalty and payments mean nothing. If you are currently a paying customer, run. This is by far the worst customer experience I have ever had. If zero stars were an option, I wouldn’t hesitate.

Original Review: My HVAC system's compressor unexpectedly failed. Following my claim, Foxcroft HVAC and Refrigeration was sent over by American Home Shield. The technician didn't thoroughly inspect the unit and hastily concluded that a power surge was to blame, despite my house having surge protectors and no power outages at the time.

Additionally, the technician audaciously requested to use my phone to provide a 5-star review for his service. This behavior felt intrusive and unprofessional. After his visit, American Home Shield initially refused coverage, labeling it a power surge issue, which was not covered under their policy.

Unsatisfied, I requested a second opinion, confirming it was standard wear and tear. Although this should have guaranteed coverage, I was still asked to cover $2000 in non-covered fees due to the initial assessment. Negotiations for a fair resolution dragged on, with American Home Shield offering only $500 in compensation for repair costs between $2500–$5000.

After numerous discussions and a third professional opinion affirming the wear and tear, American Home Shield agreed to cover the issue, but I was still unexpectedly billed another $145 for undetermined out-of-pocket costs. To add insult to injury, a $125 service fee was charged for the third opinion, contrary to their initial claim of no extra charge.

Overall, I have been left without air conditioning for a month and find the entire process incredibly frustrating. Despite consistently paying my bills, American Home Shield has made securing repair coverage unnecessarily difficult. While their customer service representatives are polite and cautious, the company's flawed claims process diminishes the value of their service. While I am appreciative of the customer service interactions, I would only rate the overall experience unfavorably due to the myriad issues encountered.

Though I generally initiate contact over the phone, it leads me straight to an automated system, which can be frustrating. Speaking with a non-native English speaker isn't always easy, and it's one drawback I’ve encountered.

Reflecting on my overall experience with American Home Shield, I would rate them a four out of five. For the price I pay, I would tag it with a two, but the quality of service, which hits the mark more often than not, earns them another four. Through it all, I've remained generally satisfied with what they offer.

I've always found the customer service to be excellent whenever I needed to contact them. However, in a recent situation, the technician they sent couldn't conduct any repairs because the issue wasn't covered by my policy. Despite this, American Home Shield handled it fairly by approving a $100 refund for my deductible.

From submitting the claim to the technician's visit, everything met my expectations. Overall, despite the coverage hiccup, I would recommend their service to others, given their efficient claim process and responsive customer support.

The repairmen visited on three separate occasions. The first technician couldn't resolve anything. The second one managed temporary fixes—the dryer initially seemed fine but started squealing again within hours, the washer's vibrating persisted, and the oven light he replaced blew out the next day. Furthermore, he never addressed the heating issue in the oven.

On the third visit, the same technician came back but once again failed to fix the dryer or check the washer. He claimed his office didn't provide a replacement light for the oven, and yet again, the oven's heating problem was left unexamined. Thus, none of the appliances were properly repaired.

I contacted American Home Shield right after the attempted repairs, speaking first to a lady and then Anderson, expecting a swift resolution. They informed me I would hear from the appliance replacement department within a few days, but instead, I only received a vague order confirmation from ATL Agile, the repair company, about parts being ordered with no further information.

Having used American Home Shield for over two decades, this frustrating experience wasn't new. In the past, I faced a massive incident when an air conditioning service led to significant damage, costing me around $140,000, which my insurance only partially covered, compelling me to undertake some repairs myself.

If I were to recommend a home warranty service, I'd confidently rate American Home Shield as one I wouldn't endorse. Their service repeatedly demonstrates a pattern of ineffective solutions and additional complications.

However, shortly after, I ran into another problem with my condensation pump, leading to water on the floor. I was a bit frustrated since this issue emerged just a week after the initial repair, yet I was required to pay an additional $100 service fee. Given the proximity of the problems and their related nature, I felt a discount would have been fair, rather than paying the full fee again. I think this is something that American Home Shield can improve on, especially when issues are related and occur closely in time.

Despite this, I am quite satisfied with the promptness in sending a technician when a claim is made, which is very reassuring. In terms of membership, I would love to see a discount for long-time members to make the service feel more rewarding over the years.

Overall, in my experience, I rate American Home Shield highly, as they have consistently addressed my claims swiftly, and aside from the repeat service fee, my general experience has been positive.

The contractor from Chadwell Comfort LLC came out to inspect our AC. I found him to be pleasant and professional, addressing any questions we had. The issue was with the fan blades hitting parts of the unit. The technician made some adjustments and put in a screw, which minimized the noise significantly; however, I wouldn't say it's performing better as it's an older model.

This wasn't our first claim with American Home Shield. Prior, we had a situation with a commercial-grade gas oven where they merely cleaned it since there wasn’t a dire issue. While we've not faced an instance requiring significant repairs or replacements, I'm skeptical about the value for money with their service. It does provide peace of mind, but over two claims, replacements weren't made.

What I appreciate most is the immediate responsiveness whenever we contact them—they send someone out quickly, which is a reassuring aspect. However, I'm wary of the support they'd provide if a more substantial replacement were necessary.

In terms of rating, I'd give customer service a 5 for their promptness and professionalism. However, for coverage and price, I'd rate them a 3. It feels costly to have them assess issues without tangible fixes or replacements.

After the claim was submitted, a contractor from D&J Appliances INC was dispatched. The initial interaction was promising – the contractor arrived as scheduled and assessed the situation, determining that parts were needed. After a week, the parts came in, and the contractor returned, installing them. However, although the refrigerator lights indicated it was working, within a few hours, it became apparent that it wasn’t cooling as it should. The contractor informed me that the refrigerator could take six to eight hours to cool, but after three hours, it still showed no signs of improvement. Drinking from the water dispenser reinforced this as there was no water or ice.

When I followed up through text messages with D&J, they initially promised to return next week but later shifted the service date to nearly a month away without explanation, despite an earlier promise. This delay was problematic as I had no functional refrigerator from May through to when it finally got fixed. This situation forced me to look for and pay another company independently, after which American Home Shield would only offer a small service fee refund rather than cover my fully out-of-pocket expenses.

Despite escalating the issue to upper management within American Home Shield three times, I received no response or resolution. The lack of a sympathetic ear was especially disappointing because I expected them to cherish long-term customers like myself. What aggravated the situation further was that they seemed more intent on following a repetitive, scripted response than acknowledging the urgency of my situation.

Candidly, this particular ordeal leaves me very dissatisfied with American Home Shield. They failed both in communication and in practical action, exposing a disconcerting gap in handling calls efficiently, given their usual rapid engagement with contractor dispatching. One positive, however minimal, was at the start where communication and initial claim handling were swift and organized.

Unfortunately, as this packaging let extensive time and key concerns slide without substantial resolution, it has made me reconsider if I should continue relying on their warranties.

I highly rate my experience, particularly having mentioned this to friends. While the initial call price seemed a bit expensive, I found the overall cost truly worth it. From my single experience dealing with their customer support, I would readily score it a five. All in all, my experience with American Home Shield was excellent.

This isn't my first frustrating ordeal. My prior experience involved a problematic stove during the holidays, which took over six months to resolve. This lack of urgency necessitated the purchase of an electric cooker just to manage during that time. Despite being a long-time customer, I only received assistance after threatening to terminate my contract. The situation with my microwave is similar; it's been repaired multiple times, which frustrates me considering its affordability on the market. And this is electrical. I don't think it should be repaired one, two, three times. Anything can happen. American Home Shield's repeated failures make me regret relying on them for peace of mind. When it's time to step up, they can't step up. As a client, I feel very disappointed.

Being a member of American Home Shield is expensive. In my eyes, saving for unexpected repairs might be more beneficial than holding a policy that falters when most needed. Not only has the service been unreliable, but the constant need to follow up with customer service also spurs thoughts of contract cancellation. Despite courteous interactions, the resolution pattern is inconsistent and I am left disheartened.

Each time you call, the customer service rep will tell you something different. All of them are very sweet. I'm customer service myself and I know what it means to give good service. They will tell you what they are trying to say, and that's it. And you call the next one hour, you have another person, it's the same story. That's the world we're living in and that's what they're paid to do. If I were to advise friends or family, I would suggest caution. There might be better ways to safeguard against household emergencies than trusting a service provider that doesn’t come through in critical times.

I encountered several issues throughout this service experience, beginning with communication from the assigned service company. They initially tried scheduling my appointment three days out, which wasn’t feasible for me; ultimately, they failed to show up or contact me during the agreed time slot. Moreover, attempting to reconnect and resolve this scheduling dilemma was met with challenges such as unresponsive lines and a lack of updates. Although the technician was eventually punctual and pleasant, the logistical hurdles surrounding acquiring needed parts cast a shadow over my perception of service efficiency.

Reflecting on previous issues with American Home Shield, such as slow responses for fixing a water heater, I realize similar patterns in the timeline and communication drawbacks demonstrate a lack of orchestrated service facilitation. With every repair request, there's consistently more follow-up required than anticipated, leading me to question the cost-effectiveness of keeping the policy beyond household appliance longevity concerns. While I recognize that technical competence lies with the dispatched technicians, seamless communication and timely service execution remain crucial factors for customer satisfaction.

The time limit behind the technicians getting here or communicating or the time to get everything fixed is a joke. Consequently, I’m contemplating whether it's more prudent to hire a local independent service provider directly, aiming at fairer cost management amid fewer bureaucratic interferences. My monthly fee keeps going up. So, I'm at the point now where I'm spending $1,400 a year. Then, they charge me $100 for the service when the technician comes. I asked the guy how much this would have cost me to get this fixed myself and it would have been $200. So, I'm just wasting my time.

I'm honestly thinking about canceling AHS but I got an air conditioning system that's old, and it is the only reason I'm keeping the service. After evaluating these aspects of my experiences with American Home Shield, I am left feeling that my expectations for the convenience promised by service warranties are rarely fulfilled satisfactorily.

The process of reaching out to American Home Shield was smooth. I first contacted them via phone, and thereafter was able to receive the necessary service through their setup which makes providing assistance convenient and direct. I even checked their website to request the service, but primarily relied on the phone for an immediate response.

When asked to rate the service experience overall, I’d give it five stars. However, in terms of the cost, I feel it could have been more economical, which is reflected in my decision to rate it a three. While I have not extensively used their website, the initial contact and quote setup via phone ensured efficient service delivery.

Overall, while the expense was significant, the effective solution to my air conditioning issue and the excellent customer service provided have left me satisfied with American Home Shield.

When the technician first visited, he did try to fix the issue but couldn't fully resolve the problem as the freezer malfunction continued. The interaction with the technician was okay; however, I'm waiting for the promised return repair within four weeks, as initially stated.

One of the more troubling aspects was that my kitchen and refrigerator ended up soaking due to the significant water leakage. I had to clear everything and even noticed the repairman using my towels to clean. The overall experience remains a bit incomplete as the freezer remains unresolved.

Despite the attempt made by American Home Shield, I'd give them a rating of 3 based on this experience, as I'm not sure I would recommend them to friends just yet.

Recently, I experienced an issue with my all-in-one unit air conditioner. The thermostat in the bonus room was heating up more than it should have been. An AHS contractor inspected the unit and highlighted a communication issue between the thermostats, suggesting a problem within the wall connections. However, they mentioned they wouldn’t open the walls to check further, leaving me uncertain if another opinion might solve the problem more effectively.

I wasn't aware of the possibility of requesting a second opinion, but I plan to pursue that option for a more satisfactory resolution. Despite this hiccup, American Home Shield has always been prompt in addressing my needs. They've always been good since I've had them for a year or so.

If I were to provide advice to a friend or family member regarding American Home Shield, I’d assure them of the thoroughness with which they fix problems. Their reliability makes them a service worth having.

Moreover, once the job was done, we noticed wires hanging unsafely from the AC. I asked my husband about that, and he said the technician didn't tell him that. He just left it like that. Other than that, American Home Shield was great. I like how quick everything was, especially through the app. Though there was a delay in updating service progress in the app, which could be improved, I enjoyed their streamlined process.

It cost too much money monthly to also have to pay a $75 fee every time something happens. I pay $120 a month. But every time somebody just has to come look at something, they charge me $75. My furnace and AC has the same problem every year for the last six years. AHS refuses to do a replacement on the condenser by itself. They're nitpicky. They take all my money and give me the shitty quality stuff in return.

The entire claim process was straightforward. I used the app on my phone to report the issue, and they promptly verified everything over the phone before the tech arrived to fix the problem. Although this was my first claim, the experience has been pretty good so far.

My initial experience with American Home Shield has been positive, and I would give them a current rating of 4 out of 5.

Reaching back to American Home Shield's customer service, the representative apologized and assured me that they would make arrangements. Eventually, they contacted All Star Appliance Repair, and I must say, All Star’s response was swift and effective. They called to inform me they were on the way and arrived within 20 minutes. The technician promptly identified and resolved the cooling issue with my refrigerator, and I've since had no problems.

However, I’d like to emphasize some concerns about American Home Shield's process. With my long-time trust in them, it's troubling to see potential gaps in managing service network partners and ensuring timely responses. Their method of selecting service providers needs scrutiny, as I’ve encountered attempts by some to apply unnecessary upgrades, which isn't reassuring. Consumers pay a monthly warranty expecting honest service, not upsells beyond the deductible.

While All Star's assistance was commendable, this wasn't the most pleasant experience with American Home Shield. Despite this, I maintain some faith due to my history with them but believe improvements are necessary. For the cost of services, I'm somewhat disappointed, feeling the value is modest relative to the hiccups experienced. As a customer for over 20 years, I hope American Home Shield addresses these issues.

Since the repair, the system has been working just fine. I appreciated how swift and hassle-free the process was—the technician came in, did his work, and got everything back in order without any issues.

I did encounter some challenges with their website, which left me opting to call in for support. Due to the difficulties with the online tools, I'd rate the digital experience lower. Despite this, the overall handling of my claim was smooth, and I was satisfied with the direct service and repair efficiency provided by American Home Shield.

I've been with American Home Shield for over a year now and generally manage everything online. I find the setup process online to be straightforward and user-friendly. The turnaround for appointments is acceptable; they schedule quickly, although it typically takes a couple of days for the contractor to arrive.

I’ve consistently had satisfactory interactions with their online service platform. Furthermore, the pricing structure I find reasonable for the peace of mind it brings.

Overall, I'm very pleased with my experience and would recommend American Home Shield to friends and family looking for a reliable home warranty service.

However, I've noticed some issues with the technicians sent to my home. While some contractors are good, there have been instances where I've felt they were more interested in upselling services rather than submitting my claim properly. This was particularly frustrating when a contractor submitted a claim knowing it would be denied, and I had to request a second opinion from a different company, which eventually confirmed the coverage. But these issues were related to the contractors and not directly with American Home Shield itself.

Overall, despite some hiccups with contractors, I've had a positive experience and would rate them a 4 out of 5.

When a technician came to my home, the interaction was positive. He was quick and efficient. However, my only concern was the two-day delay between submitting the claim and having the technician arrive. I had explained to them that my daughter is under a cardiologist's care, and with temperatures reaching 90 degrees, I felt there should be an emergency option available. This lack of prioritization for emergencies was disappointing.

Overall, my experience with American Home Shield has been okay over the years. Still, I believe offering an emergency option to prioritize urgent claims could significantly enhance their service.

Over the roughly year and a half being with American Home Shield, most interactions have been straightforward online. Despite the delay I experienced, I would describe my overall experience as positive, giving them a personal rating of 4 out of 5.

I found the online system user-friendly, though responses aren’t always immediate. The turnaround, however, was satisfactory within the expected 24-48 hours.

My sister stepped in to assist while I was out of town and the transition back was seamless as everything was perfectly functional on my return. Now, my air conditioner is working flawlessly and I'm extremely satisfied with the service. I've been with American Home Shield for many years and I like that they respond when I need them to. It's worth having the program. The service is great and the coverage is good.

The process of dealing with American Home Shield for contractors and getting repairs done has been frustratingly slow. It feels like pulling teeth to even get their contractors to show up, especially in my more rural area. Oftentimes, I am left to ring up their suggested contractors, who outright refuse to work with AHS, adding insult to injury. Their handling of my service requests has left a lot to be desired. After four years with them, I'm looking into other home insurance options.

I expressed my concerns to their representative, but it seemed they weren’t too bothered. This situation makes me reconsider my options, and I’m now exploring other service providers. The switch from LG to GE affected my experience, as the GE appliance lacked a specific feature that I regularly used and needed. The option to take the monetary compensation and shop myself was there, but it was inconvenient given the additional installation costs and disposal concern for the old washer.

For context, I’ve been with American Home Shield for about 15-20 years without too many issues before now. As a realtor, I typically recommend warranty companies to my clients, but this incident left me dissatisfied. While I wouldn’t label American Home Shield as the worst, this situation made me rate them lower than I might have otherwise.

For one particular claim with Budget AC, it took about two weeks overall from filing the claim to having someone actually come out. Initially, the claim passed through three different contractors before reaching Budget AC. Once Budget AC got involved, they scheduled a visit within two to three days, which was more efficient than the prior experiences.

While their warranty might be okay, the prolonged wait times and contractor changes have been quite frustrating, prompting a less than satisfactory experience overall.

When the contracting company Crossroads Supply addressed the issues initially related to our washing machine, they were professional and efficient. It’s satisfying that everything is functioning smoothly now after their visits.

Having AHS has been valuable. It's like having a reliable insurance policy ensuring someone comes out to address my home problems promptly.

Pricewise, it might seem a bit on the expensive side, but it's probably because service prices generally increase. Nonetheless, my overall experience with them has been excellent.

I typically request my wife to handle the submission of claims as she's more accustomed to dealing with them directly. In terms of the quality of the contractors, they've been quite good based on my experience.

I'd rate my experience with American Home Shield a 4 out of 5. While the contractors were effective, my largest concern was dealing with two very hot weekends, including one on the 4th of July, without any repair services available during that time. This was particularly challenging as I have chronic breathing issues, and my wife had just had surgery.

However, I appreciate having the safety net that American Home Shield provides. We've encountered problems, but knowing there's a backup is reassuring. When it comes to customer service and coverage, I'd give them a solid 4 out of 5. Though I'm unsure of our financial arrangements since my wife handles our bills, I can say that the $100 co-pay we had to make was reasonable. Despite this, my experience has reinforced the peace of mind that comes with having American Home Shield as a safety net.

I've had other experiences with American Home Shield in the past, such as a washing machine and dryer issue, and a faulty water heater. When my hot water heater failed, I chose to take a payout and handled the replacement myself since the repair timeline was too long for me to wait. I've also had a couple of instances where the dishwasher was unfixable, and they offered money to replace it. I like the flexibility of taking the payout to expedite the process rather than waiting for their contractor—this has been great.

I'd rate AHS' customer service a 5 as they are generally responsive and ultimately make sure a contractor is dispatched. However, they're not really an option for emergencies because the dispatch system might delay a resolution. For emergencies, I prefer to handle them directly with the contractors I trust. With Maselli particularly, because I have a relationship with them, I call them and they do their best to get here as soon as possible because we’re their customer as well as their Home Shield customer.

The coverage is pretty comprehensive, covering a broad range of issues in my home and when it comes to pricing, it provides peace of mind most times. Regarding their online tools, I rated them lower because I prefer speaking with representatives. One downside is not being able to choose a specific contractor using the online tools without making a call. Despite this minor inconvenience, I've been happy with AHS’ service overall and would continue recommending it.

Original Review: July 26, 2025

On June 12, 2025, I sent in a service request to have my HVAC unit looked at because it was not functioning properly. The contractor came out in June 16th and said the condenser and evaporator coils both needed replaced. They sent the quote over to AHS and it was approved but I was supposed to pay $ 500 out of pocket for non-covered costs. I got a hold of AHS via chat to have someone explain what wasn’t covered. I was told my unit was being “modified”. I still don’t understand how replacing broken parts with new parts is modifying? But whatever. The technician ordered the parts. On June 23rd, I noticed on my AHS app it said service complete and another claim was canceled. So I contacted AHS via chat again and the agent said, "Don’t worry, the contractor has ordered the parts, they will arrive on June 27 and then they will reach out to set up the repair date."

The 27th comes and passes, I hear nothing. I wait a few days, and contract AHS via chat again on July 5th and was told by the chat they will email the contractor and wait for them to respond. Nothing. I contact AHS via chat again July 8th, was told the same thing. Finally, on July 10, I get a voicemail from the contractor stating they will be out to fix my HVAC unit on July 17th. That day comes and goes, they never show. I contacted AHS yet again via chat on July 21st, they emailed and call the contractor and get no response. I contact AHS again on the 22, 23, and 24, same thing they emailed and called the contractor, no response. I contact AHS today, July 25th and I’m told my service request was closed and there is nothing that can be done unless I pay another service fee. Even though the original issue was never resolved.

Then I get an email from the media department stating the contractor we be out at my house on July 29th, but they still expect the $500. Even though there has been nothing but no communication and nothing but being swept under the rug by both the them and AHS. All of this during an extreme heat wave with temperatures above 100 degrees every day. I had to take money I didn’t have and buy a window unit so me and my family wouldn’t suffer. Even then, it is still 85 degrees in my house. I’ve been a loyal customer and this is how they treat me when I finally ask for the service that I pay monthly for. They are a deceitful company.

The first company they sent also wanted to do a ductwork reconfiguration, which would cost me an additional $1,600—completely out of pocket. I questioned this and was told I had the option to get a second opinion. I did exactly that, and the second company confirmed that the ductwork was fine and that the reconfiguration was unnecessary.

When I reported this to AHS, they offered me a cash-in-lieu payout, which took five days to process—only to come back with a lowball offer of $950. When I called to express my concern, I was met with rude and dismissive customer service reps who told me, "Take it or leave it. We’ve made our decision." Absolutely no empathy, urgency, or willingness to help someone suffering through summer heat without air conditioning. This experience has been nothing short of frustrating and disappointing. AHS seems more interested in minimizing their costs than honoring their service contracts or taking care of their customers. I feel completely let down and would not recommend this company to anyone looking for reliable and respectful service. Buyer beware!

Although I haven’t had a lot of direct contact with their customer service, the online interactions have been smooth, so I suppose I'd give them a solid rating. However, I'm a bit concerned about the pricing, which I'd rate around two or three stars, as I’ve noticed the prices have been going up.

As a busy working mom, the convenience of managing everything online is extremely helpful. The integration with their new app has been a significant improvement in my experience. I also appreciate the frequent emails with updates and special offers. I've already recommended American Home Shield to others based on my experiences.

We filed a claim for our refrigerator on December 26, 2024. After entertaining four different repairmen over the course of five months, it wasn’t until the fifth technician finally declared the refrigerator unrepairable. Oh, by the way, PLEASE BE ADVISED... AHS deducted the cost of all five trips from my "settlement," totaling over $1,200. That left me with a measly $800 to replace a $3,500 Samsung Quad Door refrigerator.

Oh wait, why not take the buyout? SIMPLY PUT, IT WAS WORSE. They offered me $457.00 for the buyout. YES, it took six months to receive a virtual card worth $800 to use at Lowe’s for the replacement. Fast forward to July 8, 2025. We filed a claim for our AC unit. The technician came out, was very professional, and in my opinion provided an accurate diagnosis. After submitting the paperwork, I received an email from AHS stating: "Action Required."

I logged into my dashboard and saw a message saying I needed to pay $891 out of pocket to proceed. Naturally, I asked why. I was told that AHS only covers $10 per pound for Freon, when the going rate is closer to $90 per pound. A standard AC unit requires about 12 pounds—do the math. Now, that story alone is bad enough. However, it becomes more TERRIFYING! As of today, my family and I are still without a functioning central air system.

Thank God we were able to purchase a few freestanding units to keep parts of the house cool, but I digress. I messaged the technician to ask when they expected to return, since I had already approved the out-of-pocket cost and confirmed it with AHS. BY THE WAY, this approval is required before AHS will even order the parts needed to repair your system. The technician then told me that AHS had ordered the wrong coil for my AC unit. He tried contacting them for clarification but couldn’t reach anyone. He asked me to try. Of course, you all know how that went... NOT WELL!

July 25, 2025 — a Friday. Assuming that happens, it’ll likely be another few days before I’m even scheduled. Best case scenario: I’ll have a working AC by August 1, 2025. Keep in mind—I filed this claim on July 8, 2025.

So yes, I know this was a lot—but do yourselves a favor and LEARN FROM THE MISTAKES OF PEOPLE LIKE ME. AHS IS BEYOND HORRIBLE, THEY ARE TERRIFYING! Please stay away—not just from them, but from all warranty companies. I refuse to even calculate how much money I’ve flushed down the toilet with this company over the years. However, July 29, 2025 will be my release date. I’m ending this EXTREMELY TOXIC RELATIONSHIP WITH AHS. I’ll be better served by putting my $65 per month into a maintenance savings account and handling repairs myself. PARTING SHOTS... AHS YOU ARE BAD ON SOOOO MANY LEVELS!

This experience has completely eroded my trust in AHS. If your home appliances fail due to no fault of your own, don’t expect much support. I’ll be switching providers and warning others to read every exclusion closely—because they’ll use any reason they can to deny coverage. Look elsewhere if you want real peace of mind.

I received a replacement quote of $3,171.19, well within the $5,000 coverage limit. However, I was later informed by AHS that my out-of-pocket costs would be $5,230.00—exceeding both the actual cost of the unit and the warranty coverage limit. When I contacted AHS for clarification, I was told they would only cover the coils and compressor (even though the compressor is no longer available) and would not cover any “modifications” associated with installing the new unit.

This is inconsistent with the contract terms. The plan does not exclude such modifications—in fact, it specifically states coverage for all associated costs to ensure compatibility. There are no known code violations at my property, yet AHS refuses to provide a clear explanation for their denial. I had to repeatedly request an itemized breakdown, which should have been provided upfront. To date, I have still not received a transparent explanation of their calculations or denials.

After conducting research, I discovered numerous complaints describing a pattern of similar denials. AHS and its contracted technicians frequently use the term “modifications” in service reports—language that conveniently allows AHS to deny claims while appearing compliant with their policy. This practice appears deceptive and deliberately misleading, potentially to reduce claim payouts.

Additionally, I was charged a $125 service fee despite originally scheduling the appointment under a promotional offer for free HVAC maintenance. When I called for a follow-up—because the technician could not complete service during the initial visit—I was told I would have to pay the fee. This is misleading and, in my view, constitutes improper billing.

In summary, I believe AHS is:

Deliberately withholding cost breakdowns to avoid accountability.

I am seeking reimbursement for any unauthorized charges and a reimbursement of my renewal fee, which starts August 1st or a resolution in line with my warranty’s stated coverage.

Even with multiple escalations a week, we find ourselves with rude escalation supervisors who can only "provide a status update" that they will provide a status update the next day. If I was the leadership of this company, I would be embarrassed. We came in with pretty low expectations, but 3 months is excessive. We have filed a complaint with BBB, and we have escalated within AHS numerous times, but cannot seem to find anyone with accountability and authority to resolve this matter within AHS.

From 7/3/25 until today, 7/21/25 I could not cancel. They kept my $125 service call fee and took another monthly payment from my bank of $59.58. They won’t refund the service charge and when I asked them to refund the monthly payment since I heard nothing from the company since 7/3 he instead told me he would waive the $50 cancellation fee!!! Are you kidding me?! I had AHS with a proper home that burned down in the “camp” fire in 2018 and they were great but now they are the worst company without any customer service I have ever had dealings with. There is no phone number to talk to the company except to sign up. After that it’s routed to the Philippines where they message the company of your needs and apparently even those get ignored!

We've run the new dishwasher a few times, and it’s working well so far. I wasn’t present during the service calls, but from what my wife reported, the technicians were professional and got the job done effectively.

In terms of dealing with American Home Shield, the process was smooth, but the timeline was a bit longer than preferred. It took about a month from filing the claim at the start of June until the new dishwasher was installed. During that time, I had to follow up myself, as there was a lack of proactive communication from both the home warranty company and the technicians.

Overall, the service was satisfactory. Despite the wait, everything turned out fine in the end. However, better communication throughout the process would significantly improve the experience from good to excellent.

Although the technician seemed knowledgeable and friendly, actual repairs fell short. They either did not complete the work or didn't show up as scheduled, resulting in a frustrating situation that spanned over a year with scheduled visits about six times. They came at least twice. Ultimately, American Home Shield replaced the microwave. It took about four months though.

As for American Home Shield's customer service, breaking through to someone who could genuinely assist was often difficult. It seems their customer service has been outsourced, which results in a lack of effective support and escalation options. I appreciate the quick responses in most cases, but when real problems arise, their so-called escalation department feels ineffective.

While I did find some value, such as relatively comprehensive coverage and an easy-to-use online tool, American Home Shield's customer support and service delivery need substantial improvement. I'd rate them a cautious 3.5 out of 5, although customer service in isolation would earn a mere 1. If you’re considering their services, proceed carefully and consider these aspects.

We recently had an experience with Fast Response Heating and Cooling. We had an issue with our motor and they came out quickly, but the situation didn’t go as smoothly as hoped. They took our motor with them and promised to get back to us, but a week or two passed with no updates. It was frustrating because we couldn’t call another company due to them having the motor. Whenever we called, they claimed to put us on the schedule, but this never materialized, and we were persistently left without a resolution. They also said they'll have somebody call back, but nobody ever called back. It was rough. American Home Shield tried to reach out to Fast Response Heating and Cooling and they just got a voicemail box that was full. They were gonna send out an urgent email to the service company, but then they got back with us the next day, and it was resolved after that a couple of days later.

In terms of service coordination, the technician seemed professional. I even tried to make their work environment more comfortable, offering water and snacks as they worked in the attic during warm conditions. In general, the subcontractor’s approach started well but left me with trust issues following the incident. I've been with American Home Shield for some time now and I like the service. The warranty is good to have, but the experience depends on the workers that come out. You just have to be careful, put things away, and watch them.

I have family that already has American Home Shield and I appreciate that the home warranty company sends reliable service people who follow through with their promises. However, a major point of contention is their tendency to raise prices without prior notification. I didn't see it until my credit card bill came. They've increased both the monthly fees (twice) and the service call fees, all without any notice or written consent.

I generally have no complaints about the quality of the service providers. I like them. American Home Shield's customer service is commendable, although there's room for improvement in how they communicate pricing changes. Still, my overall experience remains largely positive.

What I appreciate most about American Home Shield is the ease of calling them to have things fixed promptly. However, one area I believe could improve is transparency in coverage details—knowing what’s covered before any payment is made would be beneficial.

I've utilized their services for about 10 years across two homes. I would tell friends or family American Home Shield offers a good deal worth considering for home warranty needs.

I also had a technician tell me I needed an entirely new HVAC system, but then relay to American Home Shield that only a part was needed. It felt like they were trying to sell me their services instead of genuinely solving the issue. Because of this, I ultimately had to finance the new system out of pocket, which was something I hoped to avoid by having a warranty plan in the first place.

The ease of submitting claims online, the flat rate regardless of the issue, and the quality contractors provided have all contributed to my favorable view of American Home Shield. If I were to improve anything, it would be to have clearer website options for service selections, but otherwise, my experience has been great.

Having spent around $600 to $700 annually, plus additional service fees, it was frustrating when a significant repair wasn't covered. It almost felt as though the company that assessed my system didn't genuinely investigate the issue. Overall, although American Home Shield covers smaller issues, they fell short when I really needed them. Moreover, while their online platform is functional, it didn’t bridge the gap in assistance I was hoping for.

I reached out to American Home Shield by phone and had the chance to speak directly with a representative. The communication was smooth, and the representative gathered all the required information effectively.

When the contractor from Sears came out, I was really pleased with his service. He appeared very knowledgeable and took the time to explain the issue, reassuring me that everything would be taken care of. Since the repair, everything has been functioning perfectly.

Having been with American Home Shield for at least 20 years, I can say their contractors really know what they're doing. I’d rate my experience a 5 out of 5.

Throughout this challenging experience, I am grateful that American Home Shield supported me. Their representatives were accessible, and I could always speak directly to a person without hassle. They were prompt in setting up claims, providing reference numbers, and ensuring follow-through all the way till my issue was resolved. While I hoped the deductible could be lower, especially since I'm on a fixed income, the assurance they provide is crucial. Being in a warm home when the refrigerator was down could've been much worse without their timely help. Honestly, if it weren't for the warranty, the cost of replacing a refrigerator would have been daunting.

In essence, although the newer appliance didn't match my previous one's luxe features, the peace of mind provided by American Home Shield support was invaluable. I would give them a strong positive rating, based on my encounter, both for customer service and quality of service.

On our insistence, they arranged for a second evaluation. The first visit was prompt, happening the next day, while the second took place two days after our request, which we made on a Friday. This inconsistency in addressing the root issue was frustrating, especially considering our reliance on them for resolution.

Reflecting on my experience with American Home Shield, I'd rate them a 3 out of 5. While their response time was decent, the initial oversight with the inspection left me less than satisfied. I was introduced to American Home Shield through a friend's recommendation but found nothing specifically memorable or standout about the service. When recommending them to others, I would advise being keenly aware of the exact coverage details to avoid discrepancies. Overall, this experience made me cautious about ensuring clarity on service terms with warranty providers.

The response from the service was quick. We received a text confirmation after submitting our claim, and communication since has been clear and timely. When the contractor arrived, they made sure everything was functioning as it should be, and since then everything has been running smoothly with no issues.

I really like how prompt they are in addressing claims, which matters a lot when things go wrong at home. However, some time back, we had a language barrier issue when needing a refund—getting clear communication in such cases can be tough sometimes.

Overall, I'd absolutely recommend American Home Shield to friends or neighbors. Their service is reliable, quick to respond, and reasonably priced.