American Home Shield Reviews

I had placed a service order with American Home Shield on October 25, 2020. The service was never obtained, and cancelled the service and requested a refund. I was originally told 3-5 days and I would have the refund. I waited. No refund. I contacted back on the 10th and was told they would expedite. Several days later I heard back on the 18th that they had processed the request and I would receive in my bank account in 3-5 days. On November 24 I still had no refund and contacted my bank. My bank stated that AHS had just initiated the refund at 11:42AM PST on 11/24/2020. 6 days after AHS stated they initiated and 21 days after the first time I was told 3-5 days. I am not sure if they are lacking funds and about to go under, or why they have been continuously delaying refund requests, but this experience combined with the rude customer service will prevent me from renewing with the company.

Our unit wasn't heating. We filed a claim with AHS over the internet and their website worked fine. It said to expect the contractor in a couple of days and they were pretty quick. They called about who was coming the day we put the claim in and the techs were out the next day. They did a good job and told us every step of what they were doing. They had to replace a part in the unit but it was over the weekend and they couldn't do anything. They didn't have the part in and had to order it.

When one of my burners was out on my flat top, I called American Home Shield by phone and I had no issues. The rep took down the information, told me it was gonna be Astro Appliance that would come out and gave me a number to contact. They also said that Astro would reach me within 24 hours to set an appointment, and they did. The repair guy then came and did everything like he was supposed to. He was excellent. He was timely when he said he was gonna be here and cleaned up after whatever he was doing. He made sure that everything was back in order, got his tools, and put out things that should be discarded. He had some put together for me, and I told him I would put it in the trash.

I'm pleased with the service I'm getting from AHS. What's good is I don't have to come up with a whole lot of money if something goes wrong. I really appreciate that. I had a recent heating claim and American Mech came out. I love them. I request them whenever I need service for my AC or my heater. They're professionals, they come out quick and if I have any questions, they're there to answer them.

The heating unit worked fine, except it was just cold air. We called Home Shield Friday. Then Tuesday, the tech came out. I had Home Shield years ago, for a long time. And then when we moved into our new house, I went for two years where I didn't need it. And then I decided to start again. The only difference I saw was that you had to pay up front before he even came out. That was new to me. I wasn't thrilled about paying the whole amount for something that I didn't even have done yet. And then there are so many scammers today that you're just leery to give that information out. Other than that, everything went well.

Smokey's Garage is an awesome company. The spring broke on our garage door and we had their tech show up. My dad was in the garage so the tech started right away. By the time I got in the garage, he was already done. The claims process is good. It's easier to call than to sit online and try to do it.

I'm excited about Home Shield. We just moved into an older home, and it came with our purchase contract. It gives me some peace of mind given that we spent a ton of money buying a house. And with an older home, which is from 1914, I expect certain problems. Recently, Home Shield advertised the furnace check on their website when I signed up for the service. That was very easy. 24/7 Mechanical did a nice job. They said there was a big issue, and we had a subsequent claim go through Home Shield, and a different contractor come out, who was very much like, "No, this is not an issue at all." Other than that, Home Shield has been easy to work with. You get different contractors all the time that have different opinions about things. And it was just a little concerning that that happened. But that is not their fault. I've dealt with my own contractors in the past, and different people behave differently. I have been happy with Home Shield.

The digital controls on our GE gas stove were not working. We couldn't set the time. You can eventually get a temperature and pray that it comes close to what it says on the screen. But GE couldn’t replace the part. It was too old. So we were given an allowance to replace it. If I buy a new stove, then I’ll send them the receipt and they’ll send me up to a certain amount of money back. We've been satisfied with American Home Shield. My only confusion was we were told that there was a $75 copay for a service call, and GE sent us a bill for about $95. My husband called American Home Shield and they said we just have to pay the $75.

Our recent claim experience with AHS went well. Our GE dishwasher was broken. Mr. Fix It came out. He opened the housing. Two of the wires had got disconnected. He connected the wires, he test ran it four times and it's running beautifully now.

We call American Home Shield when we submit claims and we tell them we have a problem. Then, they usually say the contractor would be here in a day or so. We've gotten the service that we needed in a timely fashion. Sometimes it takes longer if they have to leave for parts or something like that. That can be a little inconvenient because of our working schedules. Also, if there are other things that are involved, like trying to get them to do all of the work that you want them to do to make sure the whole system is working, it sometimes can be a problem. But for the most part, everything has been all right. I've been pretty happy overall.

American Home Shield has been very good when I've had claims. I had one for my garage door and the tech called me on the same day and came the following day. I had another claim that had to do with my dishwasher and that was fine. My last claim was for my garbage disposal. They assigned a contractor and I thought the people were supposed to come last week. I called them and they said they never had that order.

We've called AHS and they have been responsive. It has worked out well. We had some issues with our pool equipment and some of the maintenance on it. A guy has been out a couple of times for repairs and has done a good job. We're fairly happy so far. My wife and I have had pools in the past and every equipment is a little bit different. Being educated on it and having somebody come out, have repairs done, and execute on the warranty has been good.

My experience was terrible. I would not recommend any of my family or friends to American Home Shield. It's a rip-off. I submitted the claim and everything was up to par at that point in time. Someone came out and gave an idea what the issue was with my air conditioner. Once they stated what was wrong with the air conditioner, American Home Shield told me how much it would cost to get it fixed. They said, "You can get another estimate if you like. This one is free of charge.” I said, "If it's free of charge, then there is no issue. Send someone else out. We can determine what it is and if that's the same issue before we spend all this money."

Antech came out recently for my dishwasher. It was stuck where I couldn't get any detergent in and it wasn't mounted properly. The tech got out some of the stuff that was stuck and told me to use a different detergent. Also, he said the dishwasher would shut better and work better if it was mounted to the top. But since there isn't a piece of wood and he can't mount it to the granite, it's just kind of stuck the way it is. I was not happy about that, but I can see how he couldn't fix that. Other than that, his suggestions were very helpful.

We've got a 19-ton house and it's got a boiler in it. When we turned the heat on this year, it was working really strong in the basement, somewhat strong on the main living level, but nothing was getting to the upstairs. That prompted a call to AHS and on the first visit, the technician didn't know what to do with the boiler. While he was here, he called and talked to the boiler experts on staff but we needed to reschedule with him. So, not much happened on the first visit.

I've been with American Home Shield for over three years and it has been a great experience for the whole three years. It's always easy to make service requests, especially if you go online and do it. Waiting on the phone for them, it's a little more difficult because it's time consuming. If you go online, you put in the item you need repaired and your specifications. Usually, you'll get an email and a call within 24 hours and in 48 to 72 hours someone's out. When there was a broken part on my refrigerator, they had to order parts and it was on backorder. Once the part came in, the tech changed it. He showed up on time and he was very clean, prompt and polite.

The heater would not come on and my husband called the 1-800 number AHS has on the internet. They gave us the next day to expect the contractor and Island Breeze came out. The tech was super nice and professional. The only thing was that he was early. They told me he was gonna be here between 11:00 and 2:00 and he showed up at 9:00. Luckily, I had taken the whole day off but if I weren't home, I feel like I would’ve missed my time. I'm super grateful to have a warranty company that seems to be super convenient for me and tries really hard to meet my needs in a timely way.

I always tell people AHS is worth it. When it's time to get something done, like my AC had went out twice within the last seven years, they always get it done. It's always taken care of. The circuit breaker for the washer and dryer didn’t work. It was for one of my properties and the tenant said the guy was fantastic and very professional. She felt comfortable. During this covid, he had his mask on. I love doing a claim online versus waiting on the phone back in the day. It's convenient. It had all the options that I needed as far as electrical then it went to the next option like what part of electrical did I need and it had the breaker.

We went online and set the appointment up. The lady from American Home Shield texted me back about an hour later and said that they sent out someone. The guy came out and fixed the problem. He came in with a mask on and had the protective stuff on his feet. He talked to us and explained the situation to us. He was thorough in everything that he did. Everything was fantastic and everybody did a great job. I just wish American Home Shield paid more for freon instead of $10 a band and the freon is $100 a band. That's the only problem. But my family members have signed up with them anyhow. I've dealt with them probably 20 years and I've never had a problem as far as people coming out and doing what they're supposed to. I had a problem with a few of the contractors but nothing with American Home Shield.

The guy was direct and resolved my switch problem. He had the part in the truck. AHS is professional and they solve your problem. However, every time I do a work order, they send me companies that are real far away from me. I don't know why they can't get somebody close by. Also, a lot of companies don't realize that both of us work and we can't be at home for a four-hour window of opportunity. We don't get off work until 3:30. Some other heating companies don't even work on a Saturday and Saturdays are better for us. There are some companies that are 24/7.

The handler was broken on the AC and the first tech who came, Rocky, was amazing. The second guy who did the follow-up visit with the part didn't wear a mask though. But since then, the AC has been working. The experience with American Home Shield was not complicated.

I'm recovering from the storm and I wanted to get my AC system checked out. I requested service from American Home Shield and the next thing I know, I had an appointment. The Total Air Care tech came out and did an inspection of the system. He made sure the air conditioners were running right. He checked everything out, including the fluid levels, and told me I was low on Freon. He scheduled a maintenance man out to fill the Freon back up and gave me a guarantee. He said to let them know if it goes back low in 60 days and they would come out and see if there’s a leak somewhere that they can find or replace the unit. The guys who came out knew what they were doing and filled all the squares that need to be filled. It satisfied me.

The guy was very approachable and very knowledgeable. I sat in the kitchen with him and he was showing me what he was doing and telling me what was wrong with the refrigerator. He kept me informed. It's a pretty big refrigerator but the compressor went out. It is in a compromising position way under the refrigerator and after parts and labor, it was better to get a new one. I had to order one but because of covid, I was unable to get it delivered. They told me they were going to deliver it in March but I'm still without a refrigerator today.

When submitting the claim on my water heater, my experience was fine. The tech said there wasn't anything wrong with my water heater. I still have the issue, though. I'm not really sure how to fix it. So far, everything has been good with American Home Shield, and I've been very happy with them.

I called American Home Shield on Monday regarding an issue with my water heater and that process was super easy. Boesker Plumber came out on Wednesday. As I was at work at that time, my mom came and sat in my house while they were there. Since the service, my water heater has been good. I didn't have any issues with American Home Shield and that's always good.

We paid for a furnace cleaning and then the guy told us that we had a leak in the gas. He said we'd have to call somebody else. It was another week before we got somebody else out there. My husband called the rep and he said he would get in touch with him. But he didn't. When my husband called back to check on it, he said that my husband needed to set up an appointment online. But sometimes you lose something when you're doing it online. So I would like that initial contact to be by phone. But if they say we could make an appointment online because we can see what's available, then that's okay. But it was a little confusing.

AHS is convenient and easy. We've had a good experience. Their service people have been right on out and took care of whatever problems we've had. We would make our claims online and that is very easy. One tech we had was Damien and he was good. He knew what the problem was right away, got it fixed, and moved on.

I had a leak to where it kept running because the gaskets were going bad. That's an upstairs bathroom that sits right over the master bedroom closet. What we were trying to do is stop it from happening before it creates a bigger issue. We have a couple of guys that came out. They were wonderful. They said they would try their best to get it approved. They came back about 10 minutes later saying AHS wouldn't approve it. You're paying the dues to keep the contract in case something goes wrong but it's got to go wrong before they fix it. I drained it because I was going to fix it myself. But by draining it, the gaskets dried up anyway. Now, I had to have it fixed no matter what and it cost me an additional $185. I'm not pleased about AHS at all.

Some technicians came out for my garbage disposal. They had to replace it because the other one was shot. When I bought this house in 2013, I don't know how long the other people that lived here before me had it in. But I couldn't do the maintenance on it from them because I don't know how long that was in before I bought the home. The technicians were great. They were very professional and told me exactly what they were doing and the whole process. If I had any questions, I asked just certain things. They didn't monkey around. They were done and cleaned up. I would totally highly recommend them and I want them to come back for anything that I have because they were very good and I'm very pleased and very happy with them.

The part I like with having AHS is that I don't have to worry about an over-expensive repair bill. But I worked with another warranty company in the past and I feel that American Home Shield is not as friendly as far as getting work orders done quickly. When they send out a request to one of the local companies and they don't service our area or feel like they can't do the job, they decline. They cancel my request. I'm sitting here waiting for somebody to contact me and come to find out that the request got canceled. I would think that somebody would be manning that, where it would go over and be sent to another service provider, so the customers aren't sitting here wondering why nobody's called.

American Home Shield figured out that my refrigerator needs to be replaced and what the replacement cost is going to be that they're willing to contribute. I faxed in my bill that I paid for it and I gotta wait two weeks for them to send me the check in the mail. But to get to that point was very traumatizing. I was not happy about that at all. I've been without a refrigerator since the 13th. Every time I talked to somebody at American Home Shield, they were telling me their parts division was going to get back to me. How were they going to get back to me on a part that had already been researched and found out it doesn't exist because my refrigerator is over 20 years old? They put me through all of that stuff that they could have figured out a long time ago and I could have had my refrigerator delivered before Christmas. Now, I gotta wait until after the holidays.

I'm selling the house so we got our house inspected and the inspector said that there was like an 8 to 12-degree difference from the vents with the air conditioning. I called Home Shield and explained it to them. I told them about the things that needed to be looked at. LA Standard HVAC came out to look and inspect the unit. The tech checked the Freon and the pressure and said the unit was fine. He showed me how the vents were blowing at a specific temperature. He also looked at the furnace and said the furnace was giving out heat. He was very good and he explained everything.

Everything worked out fine with A-Bullet Locksmith. I booked the rekey service online and it was easy.

The door wasn't working on my washer and the tech tried to repair it but he couldn't get it fixed. So, I had to get a whole new washing machine. The experience was very convenient and I’m glad to have American Home Shield.

Submitting a claim has been somewhat difficult as of late. I don't like that it takes so long to hear back. The people that AHS contracts with are not good. I have a hard time getting a response. I always have to wait even if it's an emergency. Then the policy through American Home Shield is going to have to give them 72 hours to get back to me, and that's really not okay. I called recently with an issue with our billing. I spoke to two different people total of an hour trying to get it worked out, and it was supposed to be accelerated and referred to someone in the retention department but I never heard back. It's been a couple of weeks now. So I told them at that point that I was ready to quit and cancel my contract. I can't get ahold of anybody to help me when I have a problem. It's all automated through the computer.

I've had two services so far with my AC unit and my refrigerator and I've been pretty satisfied. The last AC claim was for the winter checkup. The company that came out was a totally different contractor than the contractor that repaired my unit when it broke earlier in the year. I would recommend that we’d be able to continue using the same contractor because that contractor would be familiar with the unit. When my refrigerator wasn't cooling, a guy came out and repaired it in no time. He was able to diagnose it pretty quickly, and it's been cooling ever since.

We were having issues with our LG washing machine. It took a good week for a technician to get here because American Home Shield uses certain contractors and everybody was busy with COVID going on. But once he was here on a Wednesday, he went downstairs, looked at it real quick, and found out that it was something with the gearing. By the time that they added up the cost of the parts, he thought that American Home Shield would just replace our washing machine. He submitted the paperwork on Thursday and then the following Monday, I got ahold of American Home Shield and they said, “Yes, we're going to replace your washing machine.” We had had repairs done before, but nothing was so bad where we had to do a replacement. So we didn't know how that plan worked. They still charged me $100 for the technician to say that he was not repairing our washing machine.

Everything went great during my last claim with American Home Shield. The only issue I have ever had was when a previous contractor was not responsive. AHS could have done a better job facilitating communication or coming up with any kind of solution. It took a couple of months to get a resolution for the issue.

American Home Shield is excellent. We had claims for our refrigerator and our dishwasher. We got a new refrigerator and we did that ourselves. As for the dishwasher, AHS helped us with that. The tech was very good and nice. It was a wonderful experience. It was simple and easy. The problem got taken care of. It was a job well done for AHS.

The service was easy to schedule, and the gentleman was early. They were very accommodating to our schedule and he was very, very polite. Home Shield is not all-inclusive, but it seems to be worth the money for the most part. It is very explanatory on what they cover and don't cover. People just have to read and make sure that they have what they need. When we had a water leak and it was on an interior wall, we had them come look and it ended up being methane. If it had been something, then they would not have covered whatever the issue was just because of the location of the water leak.

The outlets looked like they were burnt and the tech checked that out. He replaced two outlet covers and made sure the wiring was good. My tenant lives in the house and she texted me and let me know that he also gave her some future advice on what to do with the other ones. Everything was great according to her. The tech checked some breakers from different boxes that normally I can't get other technicians to do. It was out of the scope and so, I was glad to hear that he went above and beyond. Submitting the claim online to American Home Shield works for me, instead of waiting on a phone for 25 minutes. You can just do it yourself, save your information and go. I have told people about AHS. They're better than some of the other companies that I've had the experience with. They say if they charge you this, this is what you're going to pay. One of the things I look for is transparency, and AHS is very upfront about the pricing and they do what they say.

I had a garage ceiling fixture that was not working and I had my sprinkler system plugged into an outlet that was close to it. InterTech turned it in as the sprinkler system had shorted out the light, which it had not. This InterTech company has come out to my house twice to work on two different things and neither time did they fix anything. American Home Shield sent out another tech which said it was the ballast. He fixed the ballast in five minutes, and it worked perfectly. All in all, submitting claims is an easy process with American Home Shield, and everyone that's come out, except InterTech, has been very good.

With American Home Shield, it's been good being able to call somebody to come out and fix something without all the fees. If something more needs to be done, I just pay the deductible and that's it. I had an issue with the exhaust fan for the carbon dioxide that broke. The tech came and replaced it. It was still kind of warm out. It was only kind of cold in the morning. So, I was only running the heater in the mornings a little bit. It was a Friday, and they had the part by Monday. I've called AHS for several appliances. The air conditioning went out during the summer. I just called them up, put the work order instead of calling around for repair shops and getting quotes from the repair shops. It's just easier to just call one person, pay my deductible and that'd be it.

American Home Shield did everything they said they would do. It was an awesome experience and so far, I'm very happy with them. I had to file a claim the very first day I closed. I had a leak and I wasn't sure if it was a toilet or a pipe. I called American Home Shield and they told me to expect someone in 24 to 48 hours. But the plumbing company called me that day and scheduled the appointment. It took them two days but that was fine. The guy was good. I hadn't found any problems since he changed out the inside of the toilet.

I put in a claim for my garage door and for my kitchen exhaust. The people who came were excellent. The repair for the garage door was done. But I had a bad experience with the kitchen exhaust. The contractor still hasn't finished the work.

The top of my washing machine would not close. I called AHS and they had somebody come out the next day. The young man looked at the machine and said he had to order the parts for it and had the parts mailed to me. He came out the next day after the parts came in and he put it in. It’s been working ever since. I've only called AHS about three times but each time that I've dealt with them, they've been very professional with me.

I had a claim for my air conditioner and the technician that was sent out the first time didn't do the job right. I had to call back and they had to send somebody else out to fix the unit. But it's okay now. Most recently, we had a guy from Bert's for a stove claim and he was courteous and very knowledgeable about his job. He fixed the stove the first time. I was very satisfied.

AHS's rep took my order right away and she assigned somebody to come. JL Maintenance's tech was very professional and he got the job done with my refrigerator that broke during the holidays. I'm very happy and I got my friend to join AHS. I gave her Home Shield's number so she could call. However, another tech called me and said that they were going to come and check my furnace to make sure it's in working order before I turn it on. He said he was from American Home Shield and that I could have my own person check the furnace if I wanted to. But, it would be best for his company to check so that in case something is wrong with it later on, I would be keeping up. They set an appointment and said they were gonna charge me $69 to come out. They never came.

My furnace was coming on and blowing a little bit, but only cold air. Submitting a claim with AHS was very easy and I had no problem. I got a confirmation that I had put in the claim and that the people that was going to be doing the service would be contacting me that day or the next. And they did. The tech who came to my home was the most wonderful young man. I'm 75 and he was very respectful. We made sure that there was nothing in the way so that he could get to the furnace and he checked everything. He went straight to work and when he finished, he let me feel the flow. It was light, but it was blowing and I could feel some heat. As he continued, I could feel more heat. And the next day, I was feeling regular heat.

We have front lights on either side of the garage and they have been seasonally working at a very random pace. It wasn't a bulb issue, but sometimes they would be out for all winter, and then they would come on in the summer. A couple weeks ago, one of them went out, so I called AHS. The gentleman who came out was Dwayne. It took him a minute to figure out where the wiring was and what the problem was. But once he did, he fixed it really, really quickly. Because I'm not handy, I kind of hung around and asked a bunch of questions and he was very gracious to answer all my questions and he explained the process as he was doing it. I had another question unrelated to the problem we called about and he gave us a free opinion on that as well. I couldn't have been happier with the service that day.

The repair man who came out to fix the oven had recently fixed my dryer, so we were familiar with him. He's a very nice guy, and my pet loved him for some odd reason. He did what he needed to do and got out of there. The first time I used American Home Shield's website for a claim, it was a little difficult. Because I, for some reason, couldn't get it to work, and I had to call, but they talked me through it. It gets easier. I like that they asked for the model number, so the person who's coming out to repair already knows what model number and what issue they may be looking at.

The door of the oven would not close properly. A technician came and solved it pretty quickly. It only took 5 to 10 minutes. They just removed the door and reinstalled it, and then the issue was solved.

The garbage disposal motor was locked up. It was humming whenever we turned it on. We filed a claim and Calvert Plumbing contacted us. They inquired with my wife when she was available. They came in looking to try to fix the disposal and they noticed that it didn't even have a manual break free. Normally, the bottom of the disposal has a little Allen key that you can turn the inside or the motor manually. But it was an old model that it didn't have it and they couldn't get it to work so they had to replace it. American Home Shield has been the best home warranty company we've experienced using. They've been really seamless to work with.

Our heating unit wasn't turning on. They techs came out and fixed it pretty quickly, so I was happy with the whole experience. I know it's tougher in the summer, but I must've caught them at a good time. The claims process of AHS was good as well. I prefer to call in my claims, but I know online gets the news and is the way to go nowadays. Other than that, if my AC unit goes out, I was told that they don't have a limit on what they'll pay. But their tendency is to repair rather than replace.

American Home Shield meets my needs, so it has been a good experience. Putting down a request is simple. But the frustrating part is if there's something that needs to be fixed, sometimes, it's more reasonable for you to buy the item rather than them to come and fix it. I rather they charge $50 more and then cover all the parts than having to deal with going back and forth on some of the items that they don't cover the parts. You also have to be patient 'cause you may not be able to get your problem fixed right away. It might take longer than you expected. My item is supposed to be delivered next week so I haven't received it yet. But if they have the item ready, it's a quick fix. So it varies on what the problem is.

We had a couple of lights that weren't working and it was maybe a fuse issue. I submitted the claim on the online. That was the first claim I ever did. Home Shield is easy to use.

American Home Shield has been excellent. Making a service request was quick and easy. The tech who came was very professional and he knew what he was doing. He was in and out very quickly. The request was for an ice maker repair. The ice machine in the refrigerator was replaced. The experience was very good.

The heating element in my dryer went out. AHS sent somebody out to fix it. It took a month for the tech to analyze the dryer and find what was wrong with it. It was another two weeks to order the parts. She fixed the problem and everything has been running great.

Submitting the claim with AHS was simple. I just went on the form, filled out a few things and it was scheduled. It was great. Even Sears, in particular, was great because they confirmed beforehand. They reminded me a couple of times leading up to the appointment. They kept me in the loop. They notified me they were on the way. The gentleman was wearing a mask when he showed up. He pretty much knew what the problem was the minute I described it to him. He had the part on the truck. He pulled the washing machine or the dryer out and replaced the part in less than 30 minutes. He gave me the opportunity to sweep up underneath while he had the machine out, which I thought was nice. I would recommend American Home Shield.

I put a claim in for the garage door that wasn’t operating. There was no problem when we did it over the phone. The lady was very good. She asked me the property address and from there, she asked what kind of service did I need. She set it up and said they’d call within a day. Ace’s Garage was excellent. They called within two hours and asked what day did I like. I said the sooner the better and asked, “How about today?” They called within two hours and came that same day. They had all the parts on the truck. I had a claim with plumbing that didn't work out so good. That company had to come back six times. With this latest repair, that was an excellent company.

It's easy to submit claims with Home Shield. Recently, a tech repaired a refrigerator. My equipment was leaking water. He looked for and found that the tray that collects the water was clunked. He cleaned it, and now it's working good. He was a good guy.

Myers Comfort Specialist came out to repair an AC unit. Their tech explained everything and gave me different options. He was very polite, very professional, and thorough. AHS is wonderful and they're always responsive.

We had some outlets that weren't working and the contractor changed out a light switch and fixed our bathroom fan. Not even a week later, we had our garage door break and I had to put in a request. But I needed it expedited because our door was bending and there wasn't an option online to reach that, so I had to call in. The gentleman that I spoke to was very nice but I could hardly understand him. So, it would be nice to be able to do it online, if possible, with all the options and not just have to do it when it's a simple basic request.

I got American Home Shield earlier this year and I'm never going to give it up. I called the number a couple nights before and I was able to establish some contact with a potential servicer right away, so that was real good. The guy that came out was really great. He was determined. I had a problem with an older furnace but he got it done. I was very pleased with his tenacity.

The air conditioner was working but the little tube that’s on the side of the home was leaking. There was water building up somewhere. So Air Majesty came out to take care of that. The tech was really friendly and professional. He did good. He mentioned something about the pan where the water was building up was rusted and that needs to be repaired, but it's not covered under the contract. But thus far, Home Shield has quickly taken care of any concerns that I've had. I get a pretty quick turnaround with them, scheduling someone to come and take care of the concern.

We had the young man who came out to look at my water tank and a gentleman came out for my furnace. Both were very good and honest. I told the gentleman, "Please, just let me know the good news first, and then tell me bad news later." He said, "Well, there's no bad news." So, that's good. Both of them were very explanatory and they said, "I can't speak for next year but this should be pretty good for you now. And this problem, you have 30 days to call back." I went, "Okay, thank you." And it worked just fine.

I do claims over the phone. It’s great when they take your number and call you back instead of having you hold. Recently, I had a toilet that had a silent leak upstairs. Then, the lavatory downstairs was leaking as well. Water was running out from the downstairs laundry room into the garage. Ace Plumbing came for those and did all right. The problem seems to be much better. I've had pretty much good success with American Home Shield.

I submitted the request online, which was initially for an assessment. I had a drain pipe leak in my basement. I had had my sewers drilled out and after they did that, there was a leak coming from the cleanout cover on the drain pipe. The plumber had to come back for a second appointment and I didn't have to deal with any of that. They all took care of it outside of me, which was great.

I’ve called four times for the heater for the same issue. The same company comes to fix it and they say the same thing, that it's really old and emissions are going into the house because of the age and some leaks. But American Home Shield did not want to replace it. They were focused on fixing this little thing. With this last call that I made, the guy that came said this is beyond repair and it’s already been tinkered on several times. It’s a very old unit and they don't even make it anymore. He suggested that the company deem it irreparable. It took almost a week for that to be cleared out and get this stuff taken care of.

I've been doing service requests on the website because the last time I tried to call, I was on hold for an hour and a half. My most recent visit was for my water heater not heating my water. The tech was great. He came to the door with his mask on. He waited for me to open the door. He had these really cool little things that slip on your shoes. So he didn't have to take his shoes off, but he didn't wear his outside shoes in my house either. It was kind of like a snow shoe, but instead of having any openings, it was like a whole plastic. It was like a sled for each shoe. He was really nice.

My sister and brother-in-law have American Home Shield and they referred me to them. It was very easy requesting service. I did one online and it was set up within minutes. The tech was fine. He was friendly and he did everything he needed to do. It was an overall good experience.

A tech from ES Heat and Air came out for a routine checked and everything was fine. American Home Shield has helped us with a couple of hot water heaters and we got an air conditioner. The other one went out and they put us in a new air conditioner. So, everything went fine. They should just make sure that when they send plumbers out, they don't try to gouge people. We've had experienced where the gentleman wanted to charge us $2,800. We've had already paid $1,600 just to have a shower head installed and a leak fixed. Then we turned around and we had another stoppage and they wanted to charge us $2,800 to redo that. It was ridiculous. You pay $75 a month, and then you got to turn around and pay the plumbers if they find something different. We might as well just not have American Home Shield if we get to continue to pay that kind of money once somebody comes out.

My refrigerator quit working. The tech from DNG Appliance Services came out and spent a little time here. He diagnosed it, ordered a part, and came back the following week to put it in. The refrigerator has been working fine since. Other than that, when I called AHS with the problem, the process was pretty simple. And with this DNG, it was quick. When I had a problem last summer with my air conditioning, AHS sent somebody out here quickly, too. But they had to replace a compressor and it took about two weeks to get it repaired. We were right in the middle of a major heat spell and we sat here for two weeks with no air conditioning. And I kept calling and complaining about that. AHS should prevent that from happening.

Home Shield told me that they would send somebody out and they would call me, and that was good. A-US called and asked when I would be available, and I told them. The tech came in, checked the heating unit and said everything checked out okay. He was good. In the spring, I'll call back to get the AC checked. Check out Home Shield.

My furnace isn't coming on and it’s terribly cold. They replaced the part but it didn't fix the problem, so now we're waiting for two more parts. It's been a long process. It's been about two weeks now and I've been having these space heaters. But everything has been professional when my son deals with the tech.

My heat pump went out. Someone came out to my home the next day after I did the claim for it to American Home Shield. He was here before the appointment, and he was only here for 20 minutes. So, it went very well. I'm satisfied with my experience. Everything has been good.

We had the washer repaired yesterday and my mom said the sears guy was great. The plumber who came out for our water heater was good as well. He was here in my local area. He looked at the water heater and said that he was going to contact somebody at AHS, but I haven't heard anything back. Other than that, everything was great.

Horrible customer service. They hire incompetent tech. He told me that AHS would never pay to replace my furnace only the cracked heat exchanger. Told me to ask for a cash out, and that it would be insurance fraud if he told them to replace my furnace. There was no way I could get AHS to reconsider, because he is their "expert". He was more than willing to put a new furnace in for me!!

I felt the need to sign up for Consumer Affairs just to warn other unsuspecting homeowners from falling victim to the absolute scam that is American Home Shield. I just purchased my home and paid for the top of the line plan with AHS with all the bells and whistles. I had standard issues with light fixtures, bathroom exhaust fans and microwave in my home. My contract clearly states all components and parts are covers under my plan.

After several tries American Home Shield finally got the right contractor in to fix our problem.

The sump pump wasn't working and my basement was flooding. We called American Home Shield and the contractor they assigned couldn't come until Monday. We told AHS we couldn't wait because we were flooding. The lady who we talked to over the phone worked hard to find somebody to get out here, which was difficult. Everybody was flooding that day.

I’ve had plenty of experiences with American Home Shield. There’s always something going out in the house and AHS has been pretty prompt and reliable. We had a tech from Airamedics and he diagnosed the issue with the heater pretty quickly. There was a wire that was disconnected and he fixed it. The heater has been working fine since the visit.

The process is a lot easier than it has been in the last two years of doing things with AHS. United Air Temp did a good job on the AC unit but there's still a problem with it. The control board's bad so they still gotta come back out. Also, I still have problems with All Brands Appliances. They've been working on the refrigerator, dishwasher and washing machine since July. They can't seem to get them fixed and they don't care.

I was with Choice Home Warranty a couple of years ago and I had a very bad experience. Compared to them, American Home Shield has been fantastic. We put in a request for maintenance on our heating system. I’m very time-conscious and the tech who came was on time. He was professional and was courteous. He knew what he was doing and within 20 minutes, everything was working fine.

The shower was leaking from where you turn it on and off and the tech replaced the part. The pipe under the sink, where the shutoff valve is, was also leaking. So he fixed it. Then the kitchen was leaking from the faucet but he said it was not covered. But everything went well. I'm fully satisfied with AHS.

There was some miscommunication on some stuff we got. The toilet ran over and created damage. AHS just backed out of it and I don't know what to think about that. I had a drastic deal with the sewer and I ended up having to pay to replace piping and a bunch of other stuff. I can’t afford to spend the kind of money I spent on that because it was cast iron. It wasn't AHS's fault. The guy that did the home inspection should’ve caught that. But you want a professional to help you out on that and that's why they are the pros. Also, I would rather AHS tell me upfront when they don't cover something. But I was already deep in it. I was caught off-guard on this one. Other than that, my wife has always liked AHS and always had good success with it. Our most recent experience was when we had Sears to fix the washing machine and they did real good. I’m gonna hang on to AHS. I think in the long run, I’m gonna have a better experience.

The tech took care of the problem. He was friendly. Everything that I have put an order for, Home Shield fixed it.

We bought the house and set the Nest thermostats. We finally got it synced to our phones but it seemed like a blower was always running. So, I went up in the attic and it sounded like something up there was running. We made sure everything was off and there were no switches. So, we called American Home Shield and did a service request. Dealing with the tech was awesome. I showed him what we were hearing and showed him the Nest was off. We turn it on occasionally but this newer house stays well-insulated so it stays fairly nice in the house. He told me what was wrong and he weren’t here that long. I would recommend AHS.

Our furnace wasn't turning on and American Home Shield contracted East Ohio out. The claims process was pretty easy and very smooth. They had somebody out that afternoon. The technician’s name is Matthew. I couldn't speak higher of him. He's very kind and knowledgeable. He treated us with respect. I came home in the middle of the process, but my wife was off. We were both close to solving the problem ourselves, but then just got in over our head. He was very forward about explaining what he was doing, especially when we were curious about it, and answered our questions.

My furnace stopped heating and there was no hot air coming out of our vents. Initially, I reached out to American Home Shield by phone but their system said to submit my claim online if possible. I switched and the process was easy to do. I was told that the rep would have a contractor contact me within a number of days. Fast Response Heating & Cooling came the following day. They were very professional and clean. It turned out that the igniter was broken and the guy showed me that. He explained to me that it was covered by the warranty. They did a great job. If you want peace of mind around home repairs, I definitely recommend going with them.

When I submitted a claim for my garbage disposal, everything was fine with AHS and I had no problem with the tech who came out. The disposal was replaced and AHS covered it, but they did not cover attaching the disposal to the electricity. I ended up having to pay for it separately. Then, I was going to call and cancel my warranty but there was a large cancellation fee because it just renewed in September. So, I’m not a happy camper.

AHS stepped up when we needed help and there was no delay. The tech came in, did what he needed to do and left no mess behind. He was professional enough to do all that. They also knew about the part would take long because especially during COVID. I was like, “Give us an update on what’s going on, when getting the parts,” and they always kept us updated. That was much appreciated.

I've been with American Home Shield for years. I never had any problems with them so I just stay with them. The recent experience was very good because the man came out the next day I called and fixed the garbage disposal. However, something is still leaking under there. When I called American Home Shield 30 minutes after he had left, I asked them if I have to pay another $130 for somebody to come back out or could they put it on the same ticket and could the tech come right back? The rep told me give them a couple of days and I am waiting on them to call me back. If I didn't have American Home Shield, I'd had to probably pay more than $130.

People should get a warranty if they have some products that they think are going bad. I took American Home Shield because my heating and air conditioning unit was over 23 years old. I knew that air condition and heating would go out soon. It went out this year. The ice maker on the refrigerator also went out. Appliance Install Repair came and they did a good job. It was the second time somebody came out. The first time they come for the icemaker, it took them over a month to come. They should have been a little bit faster because if it'd been the refrigerator, I really would have been in trouble. That aside, American Home Shield covered the claim.

I’ve been with American Home Shield for years. I’ve been running into some things that are not covered but I've been happy with them. My ceiling fan went out and they put another one in. My stove went out and they couldn't get the part that was needed to repair my stove. They replaced it with the best they could. For the repair for my garage door opener, the guy was real knowledgeable and nice. I was happy with him. I had a water heater repaired before this last guy came. The guy came, looked at the water heater and said, "That's normal for it.” I told him I didn't have hot water for a while and I got somebody come in and lit it for me but it was still cold. I couldn’t go on without having the hot water. He replaced the sensor and I hadn't had any more problems with it.

My outside unit fan stopped working. Home Shield out and that wasn't fruitful. We called back and they sent someone else who was able to repair the issue that same day. The tech was really nice. So far, we've had really good luck with prompt responses from Home Shield.

American Home Shield has a pretty simple process when making claims. They sent out people to check my furnace and air conditioning. I've had plumbers out here for a stopped-up drain. Fast Response Heating and Cooling was one company they sent out and everything was okay.

The HVAC people came out first, and they said there was some electrical issue. When an electrician came out, it was about two days later, he found a loose wire at the breaker. And he said sometimes from heat, they expand, contract, expand, contract, sometimes they are loosened. He tightened that up, but the problem still didn’t go away. It’s some problem with the unit. The unit is about 15 years old, and it really needs to be replaced. The HVAC guy came back out. It wasn’t showing any symptoms. As he said, “Your machine is like intermittent.” And then, maybe a day later, the guys said the thermostat needs power from RC1, which is a low voltage wire. Experience has been long. The bottom line is the unit needs to be replaced. Because it's old and there's only so much fixing you can do to a unit.

For $70 a month, AHS covers almost everything so that's cheap. It's costly if nothing breaks down or nothing needs to be replaced. But in the event that it does, it’s there. My AC stopped working and my experience with them was good. However, it's easy for anybody to get a contract with AHS. The only thing the person probably has to prove to AHS is that they are a legitimate business but it doesn't feel like professional people are coming in even if there's a sign on the side of the truck.

The washing machine wasn't spinning. I called American Home Shield to get a claim going. It was very easy. They contacted Murphy’s, and Murphy’s called me. The first guy that came out was fine. He checked the machine out, figured out that it was a belt and they had to order the part. He left then he came back with a second guy a four days later because the machine's a stack and he needed help moving the machine. Plus, the older guy had a lot more experience and you could tell they were talking. The older was training the younger guy. But they were great.

The pilot light on my heater went out. It has happened consistently since I've lived here. I would light it and it would come back on. Then, finally, I was having to relight it like every day or every other day. I had a tech come out and fix it. He changed the thermocouple. And it has been working ever since then. I've had to relight it a few times, but it's better than it was.

Submitting the claim with Home Shield was simple and good. The guy was very professional. He was just, “Hi, hello,” did his work, and walked out. Everything is fine.

I had difficulties in the past with American Home Shield and it was somewhat related to COVID. It was very hard to get someone on the phone. But this last experience was quickly done. Sears came out to fix my washing machine. The appointment was scheduled very quickly and I was given a window and the tech arrived right at the very top of the window. He looked at the washing machine. He told me exactly what was wrong with it. He had the part in the car and he was gone within 15 minutes after that. It was great. This was the first time I ever had a very good experience with American Home Shield and I was very satisfied.

I had a very unpleasant experience with a contractor that American Home Shield assigned to me. Scott Appliance Repair was unprofessional and unqualified. I've contacted AHS about it and they haven't given me any answer. But Sears did a very good job when they came out for the refrigerator. The tech ordered a part and about a month later, a technician came and put the new part. He tried to fix the refrigerator but finally, he said it was not fixable so he made a report to AHS. An hour later, he texted me that AHS will replace the unit and he came with a quote. Then, I got an email from AHS and it says we are gonna receive a check for 2,500 something amount for the replacement. I am waiting for the check to arrive. They say it's about a maximum of 14 days.

AHS is the real deal. They deliver on their claims. I bought two years’ worth of warranty and so far, they've taken care of both appliance issues that I've had. I'm happy with the fact that I haven't had to replace these appliances versus having them to do repair work. The first time was very difficult but that was more of a function of COVID. The contractor never was able to diagnose the problem from the beginnings so AHS was not able to approve anything. We had to pay to have another vendor come in to diagnose the problem. We reached out to AHS to say we got a third party that had told us what the issue was and I'm grateful AHS stepped up and took care of it after the fact.

United Air Temp was very professional. They made sure that they didn't track anything in the house and they wore gloves and put coverings over their shoes. They knew what the issue was and they corrected it. They're my vendor of choice dealing with my air condition. Some of the other vendors that have come to my home have caused more problems that they had to come and correct.

We've had a couple of appliances that failed and American Home Shield has covered most of it. We pay for it and they provide us service. But in the long run, it works out. We had the tech from Carolina Appliance here before and he did a good job. The refrigerator was serviced in August and then the compressor went out this go around. All the manufacturing places had shut down. So parts aren't available. It's cheaper just to buy a new refrigerator. But even finding a replacement refrigerator took us about four days. They couldn't deliver the model we wanted till sometime in late January.

American Home Shield is very good especially for old homes. My house was built in 1978 and we are happy to have American Home Shield because we know that if something breaks, almost everything will be covered. The process is great because it doesn't matter what time you want to raise a ticket. You can do it anytime. Recently, Nystrom Electric Company came and found the issue. We had two parts of the house with no electricity. Sometimes it worked and sometimes it didn't. We didn't know what was wrong. They were responsive. It took about a day before they contacted me then another day for them to come so it was good. They looked at the breakers and at the installation. The guy found a glitch on the switch and fixed it. He very professional. I asked him if he could wear a mask inside my house and he said he had no problem with it. He was really good.

I had two blockages - one on the tub and one on the sink - and my tub was leaking down into my garage. I didn’t know what it was so I called Home Shield to get a plumber and Eduardo from SAP Services came out. The gasket around the overflow valve was rotted out and he said that he has to cut a small hole in the tile in the garage and replace the seal from the backside of the tub where it's sitting inside of the hole or the wall there. With the sink, my wife had dropped a lipstick tube in it and he had to take the P trap off and unclog it. The repairs and knowing what the issue was and that it was something that could be fixed help. It adds back to the quality of life.

The tech was great. It was rewiring and he knocked it out. I also used an electrician and a plumber since we moved in and both of those would’ve cost a lot more without AHS.

The guy was really good. He had been here before regarding the heat pump outside. Recently, I had an issue with the motor in the furnace and he replaced the parts. I wish I had known about AHS before 'cause it's great. I highly recommend it. I have recommended this to other people that I know and at least one of them did sign up for it. I also signed my father for it.

We just moved in a couple of weeks ago so I called for a re-key. The tech was supposed to come the day before but he was running late. So he called me and asked if he could come in the morning, and I said that was fine. He came the next day and re-keyed the locks. So far, so good.

Our claim submission was quick and smooth. Someone from Sears came out and he was really professional. He was a nice man and he was cool with my wife. She was the one that dealt with him. He was really responsible, professional, and respectful. He said that the oven was not repairable. The two front and back ranges on the top range were no good. American Home Shield sent me a check but they sent it under a different last name so they supposedly resent the check on Monday. I had an excellent experience overall. I like the response from American Home Shield. It was awesome. Everything good.

An outdoor electrical plug was out. When I did the claim online, it said I’d hear from somebody within 24 hours and I heard from H & C Electric the next day. The guy was very professional. He knew what he was doing and he did it pretty quick. I've hooked up Christmas lights to it and it's working fine. It was a great experience with AHS.

Everything went well with Arizona Sunrise and they were great. We’re going to use them again. It was a new move-in rekey and the doors are better after he left. The tech was very friendly and nice. I liked him. He was great, very efficient and ran around a bit of everything for me. So, it was perfect.

I had an outstanding service from American Home Shield. I called in a service request for my garage door opener and that was an easy process. A tech with Britt’s came to do the job and he explained everything to me.

We submitted our claim for a rekey to Home Shield by phone. It was easy. Our claim went fine.

We got back from a trip and we didn't have heat in the house. We submitted a claim with AHS and the process was super simple. As soon as I requested service, I got a text message back. And within five minutes, they had a company assigned. But it took two days for the servicer to be able to make it to my house to be able to repair the heating unit. They kept me updated though and I liked getting the text and that I didn't have to confirm. The tech was great, too. He wore a mask when he came in and he knew immediately what the issue was. And he was able to fix it. It was a quick fix, but he said he'd check something else to make sure it wasn't what caused the problem. So, he stopped what he was doing and he went a little above and beyond. It was a fuse, so he could have just replaced the fuse, but he said to let him me figure out why the fuse was blown.

My washing machine was having issues with not filling properly and making strange noises. Bay Appliance Repair was able to come out the same day. However, When calling American Home Shield, everything is automated. I can't get to a real person. There are options that they list that don't fit my criteria. Their automated system doesn't give me an option to say "if there's another option, push zero or hold on for a representative" and that's frustrating. It's the same way online.

Our pool just stopped and the motor went out. Austin from ABNation came out and he had to replace the motor. He was excellent and did a very professional job. We were very pleased with his service. So, A plus.

The plumber came in and asked where the problem was. I showed him, he said, “Okay. I got it.” and he fixed it. I went back to my home office to work, and five minutes later, he was done.

The tech was professional. He wore a mask and booties to come in the house, which was important. He figured out what was wrong with the machine. But it took him a while to figure out that there were no parts available for this machine and then issued a refund. It took awhile to scour all the warehouses of appliance parts in North America and they were not all connected up that great. The issue sat around for a while. With two kids and no laundry, it was a little bit slow.

The guy from Bennett Air came to the site in protective gear, shoes, and mask. The actual cause of the issue was something I did, so he pointed that out for me, and he gave me some tips on how to avoid it from happening again. He also gave some other ideas on how to purify the air and some other products they might have that I might be interested in. I've been with HS for two years now and this has been the best experience that I've had thus far.

American Home Shield is good and they are fast. I called in a claim for my garbage disposal and that was very easy. I was told Anywhere Plumbing Repair was coming out and they would be contacting me to set up an appointment. They provided great service. The guy was really nice. He replaced my garbage disposal and it's working perfectly.

The plumber came and thought the motor was gone on the tub. He said their company doesn't fix that. I was a little bit like, “I wonder why they sent you.” Somebody else came and he said that the switch was bad but he couldn't get to it. He said he was gonna see if he could get the part but I haven't heard anything since. When he was there, I was looking for my manual but I couldn't find it. I did find it a day or two later. I took a photo of the front of the manual which says what type of tub it is. I texted that to him and he thanked me.

I had an AC issue, a refrigerator issue, and then the heat check-up, and all the people that they contract with were great. But I haven't received the payment when I submitted a claim for the refrigerator. I submitted the paperwork on October 12 via fax. I was told it would take a couple of weeks and it's been a couple of weeks.

When I call customer service, the hold time is really long. Sometimes, I have to wait for an hour to talk to a representative. But other than that, I would recommend American Home Shield.

I'm incapable of doing a lot of things. I have too many medical issues. I got American Home Shield and so far, my experience has been great. I had an issue with the heat and air not working. I went online and did a claim. Then I also called to make sure it went through. In the beginning, they had told us it would be not until the 20th of the month before someone would come out. They were supposed to come out on the 13th, but the parts didn't arrive until during the day. So, they came out on Monday, the 16th, and fixed it. The techs were really good. They came out, diagnosed the problem, contacted AHS, and AHS furnished me a brand-new unit.

I called American Home Shield for my heater and I received a text message saying that the contractor was notified. Then I received a text message saying that they were on my way too. The service provided was good. I have no complaints at all. The tech said that my heater wasn't communicating with the thermostat. He was quick and the heater has been working since.

My bathroom sink was leaking. The people who came out fixed it up. My shower's not pulling out like for the water to release on the showerhead. They fixed that too. So, it was good. American Home Shield sent me a text. I called to the submit the claim, and American Home Shield gave me the guy’s name. Everything was okay. American Home Shield is good.

Jamie Parrish Plumbing was great. We had a toilet that wouldn't flush and they came, looked at it, and replaced the toilet for us. They were both professional, clean, very polite and pleasant. I tell others about AHS all the time. For as much as we're paying, we're sure getting a lot out of them. They've been very good for us. We've used them a lot and we've appreciated using them. One complaint I have is it doesn't allow you to talk to somebody. I wanted to explain something in more detail so I had to call back in order to be able to do that. The other complaint was they rattle off the number really fast and I had to listen to it three or four times in order to be able to get it.

Varner Spa & Pool came to fix my pool pump that had leaks and was making a lot of noise. Jeff the tech was really knowledgeable. He was on time. He replaced the pump and took a section of my piping out where the leaks were and replaced that as well. He also replaced the timer for the pool. Jeff has met my neighbor and got their business as well. I told them I have AHS's warranty on my house and they said they wished they did that for theirs. AHS has been good about coming out, sending the tech, and doing repairs.

We're new in this house, and it's got all kinds of stuff that I'm not used to. The issue ended up being the air exchanger that cleans the air that was running constantly. The tech checked the furnace and he checked the air conditioner. It's a combination unit and it was fine. We got to investigating more because he could hear it too, and it ended up being this air exchanger unit. He helped me figure out what I've got and what I don't have, so he was helpful. Submitting the claim to American Home Shield was easy to do. I was surprised that I had to pay $100 for it because that was not part of the understanding that I had.

Joy Plumbing came to fix my toilet and everything was perfect. The guy came in, asked my wife to show him what the issue was, and did what he was supposed to do. My toilet wasn’t filling up with water as quick as it should, so he replaced a part in there and that was it. That was quick and the guy did a professional job. He was very respectful, polite and nice as well. When he finished, I thanked him and he said, "Thank you." That was cool.

We just moved into this house in May. When we tried to turn the heat on for the first time when it finally got cold, it didn't work. Vail Heating & Cooling came out and switched out a board on the heating unit. He called to tell me he was on his way. He gave me an ETA and he got here a bit sooner. So, everything worked out. He was very professional. It was not a bother for him to even be here. It was very smooth. If you have to have a home warranty, definitely go with Home Shield. Easy processes, stress-free.

My son has American Home Shield and he’s had very good results from them so I went with them too. Recently, the oven would not heat up. I filed a claim and the lady from American Home Shield gave me the phone number. I touched base with them and they said that they couldn't do any work till they got an email from American Home Shield. That afternoon the next day, they had called back with the email. I told them what the issue was. The next day, the technician was there to see what the problems were. He wanted to make sure he didn’t skin anything up. He pulled out this electrical schematic then reviewed all of it. He did some testing on the circuits and determined what the problem was. He was very professional, very courteous and very meticulous with his work. I was impressed. I would want them to do all my service work.

It's pretty simple making a claim with American Home Shield. In fact, it's a lot quicker to do it online than it is to try to call. Because of the pandemic, not a lot of people answer the phone because they're not there. AHS responds a lot faster online. I find that true with a lot of companies. For a plumbing issue I had, AHS sent out Lake Plumbing and they handled the problem beautifully.

The oven wasn't working and I called American Home Shield and then they sent the guy in. He diagnosed it. He saw that something was broken and he ordered the piece. He came back a week later, put it in, and now the oven works. So the way it was supposed to go down was the way it went down. I was very happy about that. It was done so smoothly.

We put in a claim online for a plumbing issue and that was an easy process. The claim was assigned to Messina Plumbing. A tech came out, took a look at the issue, and ended up calling the warranty company to make sure everything would be covered. He came back the next day and fixed everything up. It went great. There's a good value in American Home Shield. We've had previous claims with them that have gone through just fine.

We had an annual heating check and tune-up of the furnace. The guy came and did a great job. He was very friendly and explained everything very well. I had another claim with our refrigerator and that was also managed very well and resolved quickly.

We had issues with American Home Shield when we had a claim for a dishwasher repair. The guys came in one time and they said it was out of warranty. We tried to call back two or three times and nobody was calling us back. Unfortunately, we had to write a comment on Yelp and then 20 minutes later, somebody called and we got everything fixed. This was on a different property and other than that, I've always recommended AHS to anybody who has a house or a condo. I've recommended AHS to a few of my friends because they don't know when this kind of sort of stuff might come along and they need the service. And when you don't have that protection, it's more costly and you don't know who you're getting to your house.

I used to be with 2-10 years ago because they were recommended to us by a Realtor but they provided poor service. I started researching other providers and most of them do not have great ratings with Better Business Bureau. When I got to American Home Shield, even though the rating was a B or something like that, I thought the complaints on them were silly - somebody complaining because something's broken. Things break.

The tech from All Safe Electric checked the breaker to make sure that my dryer was getting power. He did fine with that. Then, I had a ceiling fan that didn't work anymore and he replaced the ceiling fan. Everything was perfect after that. He took care of everything really quick and real professional. Also, he was friendly and real cool. I was trying to fix a light and he gave me advice on what to do with another light that I was trying to fix myself.

In the beginning, when I purchased the house, American Home Shield was purchased by the seller for me. I just kept continuous services with them. Lately, I had an issue with my refrigerator, and American Home Shield was trying to fix it three times. My renters were not satisfied with the guy who came in. So, I asked permission to send another person, but they kept sending the same person. Eventually, they fixed the problem, but I'm kind of nervous. Active Appliance were not responding quickly. They're kind of booked. So, it looks like they don't have enough staff and it takes one week to get a repairman to fix the refrigerator.

I had a leaking garbage disposal and I was having trouble with it staying on. Every time I flipped the switch, it wouldn't go. I had to keep cranking underneath with an Allen wrench to get it to go. But every now and again, it wouldn't go after that too. So, I called American Home Shield and made a claim. The contractor came out and did a good job. They were fast and prompt. They had to replace it ultimately but everything is now perfectly fine.

American Home Shield is good and I’m satisfied with them. They sent out Pye’s Appliance and their tech was really knowledgeable. He knew right when he looked at the situation what was wrong. The problem wasn't anything major. The rack was the problem. He showed me how it hasn’t been right. My daughter also has AHS for her house. There was a problem with the sink and AHS sent people out. But when my daughter tried to reach the people to come back, she said the people would never answer the phone. She called American Home Shield about that too. But I don’t think it was really AHS' fault. It was really the people who they had to come out. In my case, I have two houses on AHS. I've had them ever since 2013 and I've not had a problem with them.

Jones Family came out to fix the dishwasher. They were great. They knew what they were doing. AHS is worth the money to pay.

Several outlets in the house weren’t working properly. I submitted a claim online and it went pretty well. The techs were very professional. The only thing was that they didn't wear masks. All in all, they were great. They explained to me everything that they were doing. I was happy to see that the tech had his son with him, teaching him the ropes. They showed me how to do it myself, if need be, in the future. I had very bad experience with American Home Shield in the past, but this experience went very well. For the most part, they're good with not complex issues. But if you call them, the hold time is ridiculously long. But all in all, they will fix your issue eventually.

My dishwasher wasn't working and the contractor, Repair My Appliance, texted me as soon as I got my confirmation from American Home Shield. Then, I got a phone call from them the next day. The gentleman that came out here was the best repairman I've ever had and he did my stove too. I'd recommend Repair My Appliance to anybody.

Super Rooter Plumbing came right in and even suggested a future maintenance that I should do on the system just to keep everything running smooth and clear. So, they were very professional. They were very informative in helping the homeowner to keep from having so many issues with the plumbing system. I like them. There is no difficulty with submitting claims with American Home Shield but the problem is the long wait on the line or nobody is available. Also, AHS could have an option on certain things that they will insure. It could be three different things that you could choose from or different things that you could have insured. Like one being all appliances, another one being all electrical or another one being a combination of electrical and appliance and plumbing.

We've had American Home Shield for years. There have been a couple of issues in the past where I've had to struggle with them, but the vast majority of time, we're been very satisfied. My interaction with the tech who did my malfunctioning refrigerator was very good. A part had to be ordered and it took a week, but my refrigerator got fixed without going out. It was an electronic repair. That was a week ago and everything is fine, so far.

We had a leak in the condensation pipe on the air conditioner up above the kitchen. The condensation pipe was clogged and it was backing up. Leak Finders was timely and professional. They found the leak within minutes and they were on their merry way. We were happy too. They cleaned that sucker out and poured two gallons of hot water down it and flushed it out good. Both techs were attentive and eager to solve the problem. They seemed to be very knowledgeable.

The control panel went out and I called AHS and they immediately sent me email with all the information. The process was quick. The techs called before they came and let me know they were on their way. They were really good. They had to order two different parts. They got the first part from Jacksonville within a couple days. But they didn't get the second part until last week on Tuesday. AHS did a good job. Everything's fixed and working again.

Express Comfort and Heating came to figure out why my unit was not coming on. I've had this experience every year around this time and it appears that American Home Shield always sends Express Comfort and Heating out and they don't ever fix the job completely. A few days after Express Comfort and Heating left, we had the same issue. The gas company came and looked at the unit and realized that one of the restart buttons on the unit, which was not securely placed in the system was not connected. That was something that should have been detected when Express Comfort and Heating was out a few weeks ago.

Communication lines were good. The guy who came was knowledgeable and did a heating system inspection. He accomplished what he came for. There was a $75 fee. We have two systems in our home and that fee only covered one of the two systems. If a home has two systems, AHS should offer a reduced rate for the second system. They told us it would be another $75 so we chose not to have both systems checked. We probably would have if it had only been another $25.

Advanced Air Services was sent out as I was having a problem with my boiler. The tech was perfect and he repaired the boiler. The quality of the work done was great.

Why is it taking so long to get my furnace fixed. Initial request for service was 11/14/2020. AHS sent A&C Heating and Cooling out of Chesterfield Michigan on 11/16/2020. A&C diagnosed the problem as a cracked/blocked heat exchanger and sent their diagnosis on the 17th of November. A&C stated the furnace needs to be replaced. I called AHS on 11/18/2020 to find out the status of getting my furnace fixed as the temps are getting in the 20’s at night. At first the person I spoke to at AHS stated the contractor was waiting for furnace to be shipped. I then called AHS on the 19th which they stated the authorization was under review to call back tomorrow. I called on 11/20/2020 to ask the status which AHS stated that the authorization should be completed within 24/48 hours. I called back on 11/21/2020 and AHS stated again the contractor is waiting for the furnace to be shipped to call back tomorrow.

American Home Shield has completely satisfied us as their customers, and I am moving the star rating to "Would recommend to a friend", the top rating. After being unable to fulfill our request during off-hours, they reached out to remedy the situation. I understand that our problem was somewhat unusual, requesting emergency service on a Saturday evening, and that added to the difficulties regarding our request.

The plumbing claim was fine. The guy was great. A couple months prior, our air conditioning went out. It was the upstairs unit and we had a team come and fix that. They noticed the downstairs unit was right next to it. They said, “We think you're going to have a problem here pretty soon.” But they wouldn't touch it. They said they were only paid to take care of one unit. They also said to put another service request and they'd come back and fix the other one too. I put in another service request but American Home Shield assigned a different company.

The guy came in and he sort of told us what was wrong with the gas furnace. The unit actually worked for one night and then the next day, it didn't work at all. So my husband called the technician again and he spoke to him. He said that it needs some sort of panel. Then we got some sort of message. My husband called Home Shield that it wouldn't be covered under our insurance. So our furnace still doesn't work. I don't understand exactly why it's not being covered. At least, I needed an explanation why it wasn't covered or repair. But I didn't get a satisfactory explanation from my husband, and I don't think he got a satisfactory explanation from the Home Shield person he spoke to. He said maybe because the furnace was too old. But that's not an excuse. The good thing was that they sent somebody right away. But we're not satisfied with Home Shield because they won't cover it.

A tech came out for my heater and he was good. He said a timer ran out. He went to Bakersfield to get the part then came back and did the replacement. He fixed the heater and was done with the job. The experience was good.

The elements went out on the two front burners. I called my claim in. I don't do it on the website. I wish I could because I waited online a long time to get through. David from Chaney Appliance came out. Home Shield sent him out here before when my dishwasher was out. He's very capable. I enjoy working with him. Couldn’t ask for a nicer guy to come out to your house. I don’t mind having him out anytime for my appliances.

Guardado Brothers Electric came out for an electrical claim on a rental property and the tenants said they were very good. The first time, they did some work and that didn't solve the whole problem. They came out a second time and they found a fixture that was not working correctly. They promised to change that out. With American Home Shield, I can sleep at night. I know I'm not going to have a massive repair or, at least, I know what I'm going to be covered for. And in combination with a comprehensive homeowners insurance policy that has a deductible, that starts where your payment ends, it provides a pretty good blanket protection. I have Old Republic in my primary residence here in Arizona but to contact them, you're on hold for hours sometimes. I'll probably be going over the AHS.

My hot water heater had some problems with it. It was leaking on the bottom. I called and reported the claim to American Home Shield. They sent me a notification that Maxey Plumbing was coming out, was going to contact me, and they did. They contacted me within the next day, and then they came out. The repair guys said it needed to be replaced. They were excellent. They came in, and they didn't create a mess. They took the heater out and drained it. They did an excellent, professional job. We have hot water now. I was satisfied with the experience. American Home Shield is good. You just have to be careful with certain contractors. I've had some in the past that I still have not had an issue fixed. They've been paid for, and I still have a problem. They just couldn't do the work. I had a plumbing stoppage and I had to go rent the machine myself and un-stop it.

I love American Home Shield. Every time I have a problem, they get someone out here and they fix it. I've had them since I've been here and by the end of next month, I will be here for 10 years and six months. When I moved in, my Realtor gifted it to me for a whole year. Once that was over with, I kept it. I've had my air conditioner done. My hot water heater went out on me. I've had a leak. They replaced my dryer for me too. I got a new dryer this summer. The claims submission process is good. I can either call or go online and submit it. I always call, but the last thing with the refrigerator, I went online and did it. The light that's supposed to come on when I opened the door my refrigerator didn't come on, but if I pulled up on the switch, it came on. The repair man came out and checked it. The switch was going bad. He ordered the part. Only a week had passed before he came out and replaced the switch. I’m satisfied.

My experience submitting a claim with AHS was straightforward and easy to get everything claimed. The techs that came were in and out quickly. They took care of everything needed and were pretty prompt about it, not like some of the times where you get an eight-hour window and people come in and show up the ninth hour. Because of the age of our stove and everything that was wrong with it, when it was later reviewed, I was able to get a new stove. AHS has been good so far.

Dealing with American Home Shield’s people was an absolute nightmare but with Mr. Rooter, it was fantastic. I had a water leak up in the attic and it was from the air conditioner although I didn’t know that. We noticed it a week ago and my wife put it in online because we noticed it on Sunday. We wanted to see when we could get it fixed. Mr. Rooter came out and fixed it. We were all good there because everything was fine with that but I was asking them about the ceiling and they said they don't do the ceiling. I was gonna have to put in another claim. So, we did.