American Home Shield Reviews

Our AC would click, but it just wouldn't kick in. A tech came for it and he was here for about an hour and he was gone. The service was great. They were on time. With American Home Shield, I like the convenience and the security of knowing everything will be fixed.

My wife was freaking out because her oven was not heating to the correct temperature. The guy that was out here was nice and seemed very knowledgeable. He thought that calibrating it would fix it but it didn't. It's still over 50 degrees off. When I called Oreon Appliances back, their comment was I needed to call back American Home Shield and have them send out a specific GE technician. I thought that was their job to come out and fix it.

I was having issues with my previous home warranty company and when I told my sister about the situation, she recommended me to try American Home Shield. She said she has never had any problem when she's had claims. Since I started with AHS, I've been happy. I've had some issues with my garbage disposal, my sink, and my water heater and the technicians have been good. They were real respectful in the way that they do their jobs. I let everybody know the stuff that AHS has done.

There was a water valve leak. We had to have another person come out and give a second estimate ‘cause the first contractor overdid it and missed the mark. The second contractor was able to figure out how to fix the job for us. It wasn't as much as the first contractors said. But both contractors were nice. The part that they needed to do was done. We still have to deal with some water damage from our insurance company. But American Home Shield has always been pretty great. It’s pretty easy to submit a claim. You go online or you call in. They've always been very responsive. For the most part, they've always done what they said they will do. I always tell people that they should get American Home Shield.

Our heater kept running and running. AHS sent out a tech from Blue Jay Heating & Air Conditioning and he was wonderful. Submitting the claim was a simple process, too, and I didn't have any difficulty. All in all, AHS did a very good job.

We’re satisfied with American Home Shield so far. When our toilet was leaking and it was cracked at the bottom, they sent out Advanced Home Services and they were very nice. They put a new toilet in and everything went okay.

AHS was the company that I heard the most about and the one that people around me were using, so I went with them. Recently, my hot water heater was leaking we had a wet floor. We submitted a claim with AHS and it took a little bit of doing to get in contact with someone. I waited on hold for 30 minutes, then I hung up and did the online claim. It went fine after that. The techs from C Mayes Plumbing came out and they were fine as well.

It's easier to do a claim online than to do it on the phone. They don't seem to know what you are explaining to them. But the technician was great. He displayed very good professionalism. The guest room shower bathtub faucet wasn't working and he had to replace the whole thing. So far, it's working. He said something was broken inside so we couldn't get it to work. When you turned it on, it just turned around 360 without any water.

My realtor gave American Home Shield to us as our welcome-to-the-neighborhood gift for our new home. I was told I should do a warranty and my Realtor did it all for me. But it has not been beneficial. I could have saved a lot of money without it. I didn't pay the original fee, which is nice. But even the $75 copays that I have to pay is more than was needed for the jobs. And when I had something that was more than $75, AHS said they were not gonna do anything for it.

Home Shield sent out Quick A/C Solutions to check my air conditioner. He is a very nice gentleman, but it seemed like he didn't speak English. It just sounded to me like he did not know and he would not answer my questions. He motioned to me that I needed a new filter. And when I asked him, he shook his head yes to that. Maybe he did understand, but to me, he didn't answer my question. Just with a yes or a no shaking of the head. They should go to their own nationality if they can't speak English. They shouldn’t go to a person who wants to ask questions. If they don't speak any more than he did, do your own people because then you will understand each other. Other than that, I was satisfied with what happened. Everything with the AC looks fine.

My freezer can make and maintain ice but it's not cold enough to keep things deep frozen like it's supposed to and the refrigerator doesn't get cold enough to have drinks. Things ruin faster in there than they're supposed to. The tech came before Thanksgiving and looked at it. He said he was going to recommend it for a replacement and I haven't heard anything else back. I've already threatened to cancel my account with American Home Shield three times because they came in and charged me $100, like they did for the refrigerator, and nothing happened. It was the same thing with my dryer. The guy came in, threw a quick fix on it and it still didn't work. They came back out again and threw another quick fix on it but it still didn't work. It takes three hours to dry one load of clothes.

KN Repair called in advance so I could get my kids either out of the house or put them down the basement. Also, they wore masks. However, I'm waiting for parts to be delivered. KN Repair came out the first time and the parts that they ordered did not fix the problem so they had to order another part. And they said that Home Shield requires them to do it that way as opposed to just getting both parts at the same time. I wish they would be delivered more quickly. I've been without a refrigerator for four weeks. Other than that, I had somebody out to do a heater or furnace repair and they were great. They fixed it. My husband travels for work a lot and I find Home Shield beneficial because I just have to call one number, then get the issue taken care of. I don't have to search for somebody to fix it.

I had American Home Shield several years ago and I got upset over something and left them. I looked around and I couldn't find anybody else that I liked so I went back to American Home Shield. Recently, my kitchen sinks were plugged up and I could not get them unplugged. I called American Home Shield and spoke to a lady. She took all the information down and got back to me with the name of the company that would be contacting me within 24 hours. I got a call from a guy named Richard who’s the owner of Watkins Plumbing on Friday evening saying he would not be able to have a technician out until Tuesday ‘cause it was approaching the weekend, and then Monday, the technician would be back and he's booked up. I said it was fine but I couldn't wait that long.

One of the dishwasher's hoses leaked and Premier fixed that. And then it was also missing the part that's underneath the appliance next to the floor. They ordered that, came back and put that in. They did very well. However, you have to submit claims online to get quick service. It's very hard getting Home Shield on the phone. And sometimes, when they select a vendor to come out and do the work, it's not that swift. I'm anticipating at some point, I would have to replace the hot water heater. And when you lose that, you can't go a week without it. That's a concern for me. The dishwasher was not a problem. But if you have an urgent issue, you want to make sure that they can get on it right away.

We had a leak with an old pipe and when we submitted a claim with AHS, it was fairly easy. The techs that they sent out were wonderful, too. They put a flexi pipe there instead, but they had to come back out since we had to cut the water off because the leak started doing water damage going under our floor. It also messed up my husband's pressure on his hot water side of the master bathroom in the shower. I called AHS, explained everything, and they gave me a tough time for a minute. I had to call back and follow up, but they got it resolved, so no complaints on that.

Liberty came once, but then there was something that had to be taken care of because it is not 100% right. They were ready to send somebody a couple of days back. We just told them that when the temperature goes really low, at times, the thermostat is not able to hold on to the temperature. So, they told us that we could call them back whenever necessary and they would send us the person who would take care of it. If everything was taken care of in a better way during the first visit, it would be much better, instead of them telling us that we only have to wait for a couple of business days. We have a shockingly high premium. We also have to pay every single time we have an issue. We have to pay for the visit. But as of now, in terms of service, they are quite good. They are very responsive.

There was a noise in the AC and it was not cooling. Walker Air Conditioning sent me their information and said that they would be coming by or reaching out to me, which they did. Then they reached out right before they got here as well. Our interaction was very social distanced. We walked to the back where the unit was and they had their masks on the entire time when they came through the house to look at the actual wall unit. When they went outside, they still kept their mask on, even though they were working out there, which is what I liked about it.

I joined AHS because I was not happy with the other company I was using before. I had been with AHS for a couple of months when my washer gave me a problem. Submitting the claim was very simple and then, a guy from A-One came out. He replaced the draining pump and he was very effective and very timely. I was very happy with his work. AHS is a lot better than the company I had before.

I'm a person that likes to ask a lot of questions, and when I called to get the warranty, American Home Shield was very, very helpful. So far, it's been a great experience. When I had an issue with the compressor of the air conditioning unit downstairs, the techs had to order parts and with COVID, so many thing were delayed. But the whole experience was wonderful. The communication was there. I kind of missed a little bit about what American Home Shield covered, and then they communicated and said what would be my responsibility. The company that they worked with to come out and service was amazing. It was very professional.

Submitting a claim for my pool was great. AHS's website was fast and easy to use. I'm really satisfied with it. In two days, I got a contractor and the service they repaired everything. Everything has been working great since then.

The lights started flashing and sparking and it was scary. It was early in the morning. We called American Home Shield and they gave us some emergency numbers for electricians. We called one and he came over. It was outside on a pole so it was fixed by the electric company but he was here and found it immediately. I felt like AHS saved me. For a terrible thing happening, it was a good experience. They were quick and fast. They helped us out.

Worst service ever! Been with American Home Shield for less than a year. Had my first claim with them for a dryer belt that had to be replaced. The technician informed AHS that the part could not be replaced. AHS agreed to provide a replacement/cash payout to resolve. After almost 3 months, I am still without a working dryer. I have been lied to on numerous occasions that my file was sent to escalation for replacement. However, when I called today 12/03/2020, I was told that my service order was closed and new one was requested on 10/10/20.

The guy deprogrammed the garage and he reprogrammed the garage door opener but he forgot to reprogram the keypad. As a result, we had to go through a couple of inconveniences to make that happen. He let us believe we might need a whole new garage system which was not what we needed at that moment. However, we got a second opinion and found out that if we looked into this and that, we were good to go.

I called the repair guy, and he scheduled the garage door repair two days later. At half an hour, he explained what the problem was and showed me the bad parts that were replaced. He also made sure it was working fine and asked me if I had any questions. It went very good. He said my garage door was getting old and it needed replacing. He was very knowledgeable and friendly, so it was a good experience.

It was an excellent experience. The technician who was out here doing the work we had requested knew his business. He told us exactly what the problem was and fixed it. We're very happy with it. He was working on our refrigerator where the freezer had frozen and there was ice all over the place. But what happened was the refrigerator door wasn't closing good and he had to correct that and check out the gasket. Now, everything's working perfectly. He was outstanding. He cleaned up and left the house in good shape. I would highly recommend him. The personnel AHS sends out to do the work are very knowledgeable and very nice people. They explain everything fully and there's never any problem about paying. We're already upfront with that before the service person ever arrives.

We had a leak in our upstairs bathroom. We didn't know if it was coming from the shower or from the toilet. So, we had one guy come out through American Home Shield, and he just caulked around stuff, and went in the little access panel. I told him I didn't think that's what it was. But he's a plumber, I'm not. So he did that. Then, the leaks still happened. A second guy from a second company came out. He took the toilet up, put a wax ring under it and did a couple other things. He thought that was gonna do it, and he left, and it still wasn't it.

The service is very quick and responsive. We get a phone call back from A-US within 24 hours from putting our claim in, or less. We get text notifications that the tech is coming out. The timeframes have always worked with our schedule. And they're clear on what's wrong and if they have to order a part or with the timeframe. We're lucky that our house is very well-insulated, and we don't live in like a super cold area. Because the part took a few days. But that's not an inconvenience to us. They were back Friday and got the work done, and everything works great. But if you were in a really cold part of the country, going a few days without heat might be problematic.

The part that controls the level of the water that comes in and shuts it off once it reaches that level wasn't working and the washing machine overflowed. The contractor was very knowledgeable and I had no complaints with the experience. They figured it out, knew what they were doing and ordered the part. It was on a Friday so the part wouldn't come in until Monday. They came here Tuesday and took care of it. Everything’s working great since then. That was my first experience with American Home Shield and I'm very pleased with it.

I'm happy with who AHS has as their contractors. It went excellent with Affordable Heating and Air. I highly recommend them. They worked around my work schedule and were very courteous. I couldn't ask for anything better. It was probably the second best experience I've had. The last time I had someone come out and work on an appliance of mine was the washer, and it was horrible. There was no common courtesy. They were like, "If you can't take that day off, then you're just gonna have to wait another month until you can get the time off because we don't work around that."

We had some problems with the air conditioning which we called our regular air conditioning people for and had them fix it. After that, I was talking to a neighbor and told them I had all this work done and it was so expensive. He said I should have American Home Shield and they really love it. He said, “We pay monthly and a service charge. They come out and if they can fix something, they fix it. If they can't fix it, they replace it. It's good to have that insurance.” So I decided I'd have it.

Budget AC helped me out, but my furnace still will go in a loop. It takes about four hours for it to clear itself and kick back on. When they came out and checked the furnace, they told me I got 60 days. They wanted me to monitor it, and if I have challenges, they'll be right back out to go to the next step, and clean it out and put it back together. The only problem is now you get the condenser and all the water from the heat comes in. That part is just not draining properly. Their fix was a simple clear up. They just cleared the line and showed me how to clear the line and wanted me to monitor it. If it absolutely does not work and I go through a whole day without heat on the first floor, I'm gonna give them a call and have them come back out. I am happy with what they did thus far. American Home Shield delivers on time, great customer service.

I was getting dirt and like a drizzle of water coming from the faucet, and it wasn't the first time. It's a new faucet, but it happened with the old faucet also. The contractor had hit the faucet, and it kind of cleared it for a minute, and then it would return. We couldn't get the water to actually come out. So, it was suggested that it might be dirt in the line coming from the street. I explained the issue to the plumber, but I thought what he did was unusual. I wasn't 100% certain that it was going to work, but he did tell me I had 60 days in which I could call in without paying another service call if the problem returned. So, that made me feel good. He took a washer out of the spigot, and cleaned it, and ran the water. So far, it's been acting fine.

GJC came out to look at the doorbell and then they came to look at one of the light switches that we had. They also looked at some of the lights that we had in the kitchen. It was a really good experience. The tech gave us some good advice on what possibly could be done. He gave us a bunch of alternatives in case one situation didn't work out. It was all around a good experience. He didn't just come in and be like, "Okay, well, we can't fix this," and then leave. He actually gave us some other options to look at and he gave very good feedback.

The company did great for each time that they came out. I have old machines, but they're General Electric. They're basic machines and initially, the machine was making a noise and the belt had worn out. We had to order the belt, which made me have to wait four weeks till the belt came in. They came back and put the new belts on. When I did laundry, the heater wasn't working, so the repairman came back. He came in and said, "Well, I've got it working. But if it gives you any trouble, let me know, and I'll come back and I'll replace the heating element." I was like, "Okay." I called them immediately, but the schedule made it five weeks more. He then he came back and replaced the whole heating unit.

Myers had installed the thermostat a couple of months earlier. They came back three months later after it stopped working when it went from the air conditioner to the heater. That was when we found out that the guy installed it wrong the first time. He put the wrong thermostat up and that caused the problem. So far, I'm dissatisfied with American Home Shield. I'd need a refund on my $100 that I gave them.

I bought my first house in the beginning of October and did not move in until a week before Thanksgiving. Six days into me living here, I had an issue with my ceiling leaking and the plumbing issues. My realtor told me I had American Home Shield and she told me to contact them to submit a claim. The process was straightforward. I submitted it online, and then they got Immediate Response out here. They contacted AHS to let them know what was going on, then they came back and said, "No, it's denied," which I was very surprised. The fact that I had to pay $75 to even submit that claim was unfair because then it was just denied and I still have to pay out of pocket. The issue I have is not with that company. The issue was with American Home Shield, the carrier. Immediate Response was good. They were on time, professional, and whatever they did, they handled the job well.

It's been a long time since I put in a claim. Recently, I called in a stopped-up kitchen sink drain and it was handled well. The repair guy did a great job, and I'm happy. American Home Shield was prompt, reliable and did a good job in a timely manner.

I had no circulation on my first floor and the guy fixed that efficiently. He was in and out in about two hours. I submitted three claims at once and I didn't understand why they couldn't fix my stovetop and my dishwasher at the same time. The guy came and fixed my dishwasher and that was an interesting experience. He kept asking me questions about my life getting to I'm a single female that lives alone. It felt a little uncomfortable but it's not a big deal. He handled the situation and everything's fixed in a timely matter.

The AC wasn't working. AC Rescue came on out, shut down the bad breaker, and got back to the AZ electric and they came right back out to fix it. We have American Home Shield for multiple houses and the only thing is that the deductible is still so high. Nevertheless, I still recommend it because it's quick to submit a claim.

The guy helped me. My daughter's toilet had been running and was leaking water from around the bottom. He repaired it and put a new flusher on it. He was thorough. He was also very detailed with me. He said, “Let me check out what's going on and I'll repair it to the best of my ability.” And he did. It’s not running any longer. It’s not leaking any water. He did exactly what he was supposed to do.

The gas heater was making a funny noise that had gotten super loud when it was turning on. The tech came out and I told him about it. He was quiet but he explained to me what was going on. I asked him if there was anything we need to watch for because he said they had to order the part to get it in and he explained to me about the emergency shutoff, such that if the blower motor was to go out, it would shut off and to let them know so that they could schedule it to get out sooner. So, he was great. My parents don't have a home warranty and I told them that they should contact American Home Shield if they had any issues.

We submitted a claim for our heater and that was fine. My husband talked to the technician that came and according to him, the technician could not figure out the problem. The heater was a mini split and he didn't deal with those kinds of heaters. The technician was supposed to call American Home Shield to let them know about that and that they should send a different technician that knows about those units. But we haven't heard anything yet. That aside, we're satisfied with American Home Shield. We have a wall heater and someone came out and fixed that. We also had another service for plumbing. There was a stoppage and people that came out fixed it right away.

My issue has been resolved with American Home Shield. They have sent a more realistic quote for my broken microwave. Stacy from American Home Shield went above and beyond to resolve our issue.

We've had to use Home Shield a few times so far. It seems a simple process. The first one I called, and then there was another one that I did online and made a request. They got back to me quickly and got it fixed right away. The tech who recently came out was very professional and efficient. I liked him. It's good to know that there is a flat rate, the $75 rather than 100 and something, like we had a part replaced on the refrigerator. I asked a technician about how much does that usually cost, and he said 170 something. So, at least we have saved some money. It's nice because I'm a first time homebuyer and I don't know anything about all this stuff. It's nice to not have to worry about, "Is it going to be $75 or $275 to get this fixed?"

Scheduling a rekey was easy, Realty Rekey got right back to me, and the professional that came out did a very good job. I sent the claim to AHS, the company got back to me the next day, and we set up the appointment. We had a couple of other repairs that we needed through AHS. We had a stove repair and we had a furnace repair. So far, so good. They've been very good. Everything has been taken care. One trip is all it's taken. American Home Shield has been exactly what we wanted.

When I call American Home Shield, it’s a fee to pay before they come out. They take so long to come and fix whatever is broken like my stove. I've been waiting and it’s aggravating because the holiday is close. The tech said it would be the 22nd of this month. Then a few days passed, and the techs called me and said it was gonna be a little longer than that. At the same time, I submitted a claim for the electric outlets and Acadia Electrical Contractors came.

In my bathroom, I had a leak under my sink and my showerhead and the water spout to the tub were loose, so I needed those repaired. American Home Shield. set me up with H & K. They did with they felt was necessary to keep everything clean and the way they found it. They were only able to fix the leak but they couldn't fix the showerhead or the water spout to the tub. I also had to call AHS another time when the hot water tank was leaking. So both times I had good experiences. They're pretty fair.

The bathroom was backing up. We submitted a claim with AHS and the tech they sent out was pretty cool. He was talking to me the whole way through, then he snaked it out, and it's been pretty good ever since he did it. I also put in a claim for the air conditioner, but they said it wasn't hooked up and I didn't know that.

I love Home Shield. They're fantastic, as well as C & D Doors. I gave Home Shield feedback about adding more dialogue on what they cover for garage doors, because I felt let down on part of it because of the way they had written it out. What the problem was the spring is busted. It's not part of the door track, so I had to pay for the spring, even though it's a door track. It has to do so much work, it burnt out the motor and that's why we had to put a new motor in as well. Other than that, Home Shield has done a great job of covering what I need.

My washer was making a horrible noise when it would spin. I had to change the appointment about three times because my husband went into the hospital and I was up there. I sent an email to American Home Shield to explain that because it was not their fault that I had to reschedule so many times. The guy from Axis Appliance Repair that they sent out was excellent. He diagnosed the problem and ordered the part. He came on a Saturday, which was unusual, just to make sure that I had my washer 'cause he knew what was going on. American Home Shield has always come through for me and I cannot complain about any service I have received from them.

I enjoy the service. Monday was the first time we used American Home Shield, and it was wonderful. There was this horrible noise coming from the pipes and when the guy came out, it just took him five minutes to fix that.

They've been pretty good with us. They do everything right away when I call them and they send somebody right away.

I did a Google search of home warranty places, and American Home Shield had a lot of good reviews. So, I went with them. When I put an order in, whoever was contracted out here got back to me typically pretty quickly. Then on one occasion, it was an emergency, and they got someone out here the same day. So, we had power. They were good.

My dishwasher wouldn't drain. Precision Appliance Repair was dispatched and they took really good care of me. Jennifer was their assistant. She was super nice and set everything up. Then Philip came out and he tried everything he could to figure out why it wasn't working. Then he realized it was the pump. He took the pump from the dishwasher to his truck, and he tried fixing it. Then he said he would have to order a part because of the age of the dishwasher. It was a hard part to come across, so he said it would take about anywhere from three to five business days. The very next day, he called and told me he found a part locally and that he would be able to come by the next day if that was okay with me. It ended up working out perfectly. I was super impressed with their service.

Everything was really good when the locksmith came out. He was a great guy. He arrived on time and let me know what was going on. I was very satisfied with everything on there. American Home Shield seems to be working out pretty good. I was going to get it at another house we purchased, but I couldn't get ahold to any representatives. It was a challenge getting through to them. So we went with another company.

It was quick. In 5 minutes, the guy was done. This is the second time I've used the service. The first time, our icemaker broke. I called AHS and their techs came. They said they had to order a part and it'd be in the following week but they never came back for 2 months. When they came back, they said, "Hey, you just got a new icemaker." I got one back in August. They eventually came back, put it in, and now we have an icemaker again.

We needed preventative maintenance on the AC unit and when I submitted the claim online with AHS, it was very easy. They sent out a tech from A-US Air Conditioning of Texas and he was very helpful. He was also very professional. Overall, my experience with AHS has been very good. But trying to get through them on the phone to ask them a question or talk to them is very difficult. I need to talk to them about an appliance and when I call, I got to wait over an hour to talk to a representative.

The first guy that came out for our recent claim was from Oreon Appliance and he had no idea what he was doing. He told me they were gonna replace the door switch, then turned around and told AHS there was nothing wrong with the microwave. ABM Appliance came out on a Friday. The guy knew exactly what he was doing.

A tech from Service One Appliance came and looked at an icemaker that wasn't working. It started working again so they closed the account. But it continued to leak water so I had to go back to Home Shield and have them reopen the file. They haven't come back till the 17th. They're busy. We've used American Home Shield quite a bit this year. We had a problem with our air conditioner and I was really happy with that person who came. It is pretty good and it's pretty fast to submit a claim online. There's a $75 charge for each service call, so it's really more of a pay for service and you get a discount. It doesn't cover everything.

The first time that Appliance Express was called, the dishwasher had stopped. It wouldn't finish the draining cycle. Then when the tech came out, he said it wasn't latching properly. He fixed something to the effect that now it was draining. But after he put the faceplate back on, we tried to load it up and run it and it didn't go very well. The lights would come on when we hit the start and then it would do the flashing green light saying that it wasn't making a connection. The second time that the tech came out, he said he had fixed that where he changed out the latch where it would latch properly. Then today, he was still confused by it.

Once American Home Shield finally listened to what I was saying and fix the right piece, it was great. The dishwasher was leaking. When the techs got here, I told them that it was leaking. I tried to get them to go downstairs with me so that they could see where it was leaking from, and they didn't do that. They just started taking things off of the dishwasher, which has been replaced, I didn't realize that, but they still did not address the issue of the leak. So, when they left, and I turned it on, my laundry room was flooded because that was where the leak was going into. So, then I called American Home Shield back and they sent somebody else out, and he specifically fixed the leak, and now I have no problems. They were pretty efficient and very polite, and they did a good job. It took them less time to fix than it would have taken me.

I called about Home Shield and they told me their coverage. Then, I explained to them that we don't use our furnaces all the time and they said they would come out if I turn it on during the wintertime and something is wrong. I would pay $100 and they would fix it. And if they can’t fix it, they would replace it. That doesn't sound bad so I signed up. This winter, I turned the furnace on and it started making a noise. The blower was bad and the furnace man from A&C said they couldn’t find the parts so they replaced it. The claim submission process went real quick, too, and I didn’t expect it to be that quick. Everything has been great so far. I own a couple of other houses and I'm gonna get Home Shield on those. I’ve been recommending this to everybody.

I was having issues with my garbage disposal. I called American Home Shield and had to go through their automated service. The tech called on a Saturday and told me that he would be here on Monday. I also got an email saying what time he'd be here. He provided good service and replaced my disposal. Everything has been great since then.

American Home Shield was great. It was easy and they did it quickly and professionally. Lately, we've used them more than we normally do. We had the water heater and then the sewer. The sewer ended up not being covered by anything. It was a couple of crack pipes on the lawn. The guy from Stellar Plumbing who did the repair was excellent.

Some switches of our microwave went bad. The tech replaced those, then it broke again the same night. I called them but no one has called me. But the tech that came was okay and he did his job. I like AHS. I never had a bad experience with them. Every time I had a problem with the house, they came through and fixed the issue. They fixed my heater, my AC unit and now the microwave.

We're grateful to have the service. It's already paid for itself. The customer service was great and they worked with our schedule. There was one door that the gentlemen could not rekey and he gave us some advice on how to how to rekey it ourselves so we’ll probably end up doing that. My wife was home for when he did the rekey and from what I heard, he was a little bit slow. Other than that, it was fine. We also had an air conditioning claim and that was great too. The first contractor AHS sent was from far away. The scheduling issue was inconvenient but they worked it out. They sent a different contractor who came unbeknownst to the first contractor so the first contractor was still trying to contact us. It didn't hurt us but it made it inconvenient for one contractor.

Summit Plumbing did really well. They were quick and efficient. I know a bit and they trusted my opinion too. It was easy to talk to them and communicate about the repairs that were done. They did what was necessary. There was only a slight hiccup because we had to pay for an additional modification. Still, that wasn't major. I don't like AHS's automated entry though. It should be a little faster especially when I'm submitting a claim. We had an issue with our pipes one time and we used AHS. It took a long time just to talk to someone. So, it was confusing.

Grade A Plumbing came to replace a kitchen faucet and hook up a washing machine. During transit when the machine was being moved, a hole got poked in the drain hose and I had to have it replaced. I went out and bought a generic one at Home Depot and it would not fit. The plumber showed me the right hose and I was able to order it online and install it myself. Grade A was helpful and they were able to show me a few things that I wasn't aware of. Everything has been working fine since then.

I love AHS. I’ve referred several people to them. It is the best thing that I could have ever done. I’ve had no problem with American Home Shield. I've had other companies try to get me to go with them, but no. AHS has been good for me. Recently, I was having a problem with my dishwasher and my microwave. Suncoast came out and they took care of the dishwasher. When it came to the microwave, they don't make the part anymore. So, the microwave had to be replaced. Suncoast was wonderful, very professional and timely.

The guy was great. We agreed upon a time for him to come. He did let me know up front that there were some supply chain issues with parts that it might be delayed. But he diagnosed the problem. Then it turned out that we have a parts place very close to where we live. Once he took apart the dryer and saw what was needed, he went over, got the part and fixed it. He was very nice. He brought in a vacuum cleaner and cleaned up everything afterwards. We were very satisfied with the service. Sometimes American Home Shield sends somebody over who I feel is very capable and professional but we've had a few incidents with them where that was not the case. The problem didn't get resolved but eventually did. I've been with American Home Shield close to 15 years and overall, our experience is positive. We are glad we have them. It's a good safety net.

Since the weather was getting colder, I turned on the furnace to heat the house but it wouldn't heat. I sent a claim through the website and the techs came and troubleshot the issue. They were able to find out what the problem was within the hour. The furnace has been working since.

Our laundry room was plugged up and water was coming back up through where the drain is. I did a service request online and that was easy. I was told that OKC Drainworks would contact me within 24 hours. They come out and they cleaned our drain. They did a great job. We love American Home Shield. We've used them for almost 20 years. It was a good experience.

My heat wasn't working for one of my units. The technician who came was awesome. He repaired it within 20 minutes. It was the thermostat. He was talking about some other maintenance things as far as heating, air conditioning and plumbing was concerned for the house. We thought he was very polite and professional. American Home Shield's techs are always pretty good when they come out. But Carlos is the better one.

It was an easy process. We were contacted by the plumber immediately, and he walked us through the whole process and told us what to expect. He did a really good job. It was completed satisfactorily. AHS is good, but you have to read the small print.

Repair My Appliance has been to our house for various issues with our dishwasher. Keith came out for our recent claim and he was great. He had very good communication and he was very efficient. He let us know he was coming and everything was done as promised. We've had a great experience with him. If you've got a home that's not brand-new, American Home Shield is definitely a great deal.

My water heater had been leaking and Neely Brothers came out. They were wonderful and there was a girl who kept calling me and keeping me posted with what was going on. They weren't supposed to install the water heater until last Friday, but I had some water damage so they had to come cut walls out and take floors out. She kind of sped the process up for me and they came out on Wednesday evening and got it taken care of.

I was very pleased how fast AHS sent someone out when we weren't getting any heat. The guy was able to fix the problem same day which was great. We were with another home warranty before switching to American Home Shield and we'd probably still be cold if we were still with them They took two to three days to have someone come out. AHS was a nice surprise compared to who we were with.

The heating place was good service. They were very respectful, especially with the COVID thing. I wasn't sure how people were going to be doing with masks, and they were great. It was like, "You need to see the thermostat, to get in the house and look at that." And he made sure he kept his distance. I was very happy with them and their work.

I got familiar with Home Shield because my brother has been dealing with their company for 10 to 11 years. I signed up with them because of his recommendation. I called on the phone and I talked with a representative. There was a question on could I pay for the bill monthly, and then they talked about that I owed $125. I don't know where that came from. But they somehow rectified that problem and made contact to Pinnacle HVAC. And that was resolved, so I was happy about that.

The hinges of the dishwasher were bent. Kimbros had to order those and get them. They corrected the problem. Now, I can use it. And then, the icemaker went out. That was the first time. I've had that for 17 years, so, I thought I got my money's worth out of that. Kimbros Appliance was very professional and pleasant. They communicated well over the phone. They tried to help me out. Because even my refrigerators, I wasn't sure it was the icemaker because it would work for a while, and then it would go out for a couple of weeks. It wasn't reliable. But I kept hating to spend the money to get it fixed right now at this particular time. And I'm on a fixed income. But they made me feel really good, and they answered all my questions. I wouldn't have anybody else come in my house to repair my appliances.

There were electrical problems in my kitchen and dining room and other things that were on the same circuit. They fixed it for me. They're very pleasant, very efficient and very professional. I sent the request in a couple of days before and the guy said he overlooked it. But at that point, he gave me a time and it was that same day. They came out when they were supposed to. This was my first time to contact AHS and I'm very happy.

AHS is doing a good job for me and I really appreciate it. It was fine when submitting our claim to AHS. The techs that came were great. They introduced themselves and I showed them what the problem was. I had a nice conversation while they were at work. I was very satisfied.

I've had American Home Shield for a few years. I haven't had any problems dealing with them. They usually work out pretty well. Recently, we submitted a claim for the sink drain that was leaking. They took care of the problem quickly.

In the early part of last year, I made a claim with American Home Shield about my electric. First, they sent one group out. When the problem started off, they sent another electric company. This went all the way back into the summertime. This latest time I called, the person I talked to was Jay. They claimed that they didn't see any follow-up appointments or anything in regards of this problem. I said, "I don't see how because I've been dealing with this as early part of summer." They sent out one electrician at first who didn't really do much.

I received a reminder from American Home Shield that if I order the annual service on my furnace to make sure it is functioning correctly, it's only $75 instead of a higher amount if I just call them up and say, “I want my furnace looked at.” I took advantage of that. The only thing that was discouraging is that happened in October and I didn't get an appointment until late November. But as it turned out, the young man that came out from Climate Pros was very professional and very clean. He wore a mask the whole time and did a good job. I was happy with his work.

Oldham County Electrical was great. They were very professional and on time. They were also friendly and were easy to get ahold of. I forgot the date and time they were coming so I called and left them a message and they called me back. They did a good job. Our unit is working fine now. The only problem we had was with American Home Shield's recording system. When we placed the order, the process was good but they didn't take out our service fee. That aside, our experience was fine. American Home Shield helps people promptly and I would tell others to use them.

My hot water heater stopped working and Whitney Holdings came out and fixed it. They were great, very professional, and very friendly. They thought outside the box. They had the part I needed on their truck and they were able to fix it on the spot, which was wonderful.

The first guy who came out was horrible. He completely changed the settings on my dryer when he checked it and he put it on manual. And he kept saying, "I'm gonna check and see. It's probably the sensors." But when you put it on manual, the sensors are not in play. It's a manual dry. I said that to him and I said, "Well, maybe you need to put it on what I use." "No, no, no, this is what I need to do to check it." He couldn't get it to do anything wrong. It tumbled. I even asked him, "Why don't I put some laundry in?" "No, no, that's fine." My impression of the first guy was that he just wanted to get in and get out as quick as possible.

The unit is leaking. We found that out two days ago when AAction Air came back out to do a recheck. They had to put some dye into the system when they first came out to see if there was a leak probably. Because of that leak, it causes water to build up in the pan at the bottom of the system due to the installation when the system was put in. We also found that there's a hole in the pan. When the water builds up, it leaks into the house and drips down into the living room area. But the experience went pretty good because AAction Air was very knowledgeable. The guy knew exactly what to look for. I also had called American Home Shield for my microwave one time when it went out. The guy literally came over within two days or so and fixed it on-site so it was good.

It would be nice for AHS to communicate a little better. We keep having the same issue with our AC unit. We did not appreciate the first guy who came out for the AC very much. He told us that the issue wasn't our AC even though there was water dripping from it and there was a big puddle of water in our hallway. He even pulled the carpet up and saw the water everywhere. At this point, we have mold all over our AC. The people who came yesterday were very sweet. They said the issue was the AC getting clogged up. They fit one of the pipes and blew it out. They said that if we have another issue with the AC, they might have to come back and add a condensation copper pipe.

My garbage disposal was leaking and Altstadt came out and replaced it. They were great. Communication was great. They were in and out quickly. They wore masks too. They did have to go to the supply house here in town. They didn't have it on the truck, but it was the same day. I've also submitted a claim for my refrigerator. The claim submission process was easy. I was turned on to the service because my father-in-law has had it for quite some time and he made mention of it. Our house is almost six years old now so I figured things would probably start to break. It's easy enough to budget for the monthly fee that the Home Shield costs rather than go out and replace a refrigerator.

The heater was not coming on. The first time the people came, they were able to turn it on. But then it cut off, so I called them back. They came and said that they had to order a part. I’m still waiting on the part, but they were pretty fast and good.

It's been awesome with AHS. When you submit your claim, they charge you and they contact you immediately. I've never had an issue with waiting on trying to get something repaired. I had my air conditioner repaired and the guy broke something on the switch. They immediately set off for the part, paid for it, and fixed it. The people that came out to fix my dishwasher were on time. They were very nice. They came back like they said with the part and put the part back in.

The repair people came out, and they thought one part was broken, so they fixed that. They then discovered another part was missing, so we ordered that. It's complete now. It took a little longer than it usually does, but they had to order another part, so that's understandable. All in all, it was a good experience. They were professional and knowledgeable.

When I called American Home Shield, it took a couple minutes to get through. With COVID it makes it a little bit difficult no matter how you look at it but they answered fairly quickly. I told them what I needed and they took the information for my deductible. It was relatively easy and I had an appointment the very next day.

The tech came, had his identification on and let me know who he was. I took him down and he looked at everything. I'm so thankful that he came right in and handled the problem very well.

My AC/heater unit would not come on. I filed a claim online and United Air Temp called and set up 5:00 to 7:00 as a timeframe for the service. They called later, though, at around 6:30 to say they were running late. But the tech came at the time he said he was gonna come. Everything has been working fine since he came out.

I had a problem with the oven. I'm old school, so it took me a little time to dial this and dial that and finally got somebody when I asked to speak to an operator. Then I was good. The tech came out, looked at it real good and said it needed another board. He had to put a board in it. He ordered it, came back in good time, and fixed it. Everything was up to par. He had a mask on. He was dressed professional, and he acted professional. He spent a lot of time checking this and that to make sure he got the right diagnosis for it. He told me to monitor it to see was it still gonna have that same problem. But we haven’t had a problem out of it and she has been doing plenty of cooking. So, she’s satisfied with it. Everything went great. I would recommend Home Shield because it seems like, this ain't gonna break down, that ain't gonna break down, but in the long run time, you're gonna need it, and it's right on time.

When there is no insurance, everybody feels that we can postpone maintenance. And for the long term, it is difficult to maintain the house. So insurance gives the plus point and it does not matter if in one year, we don't need any repair. But maybe on the third year, we'll need some sort of repair regarding heating and cooling, so we'll need the insurance. Recently, we were having a heating issue where initially, the furnace was okay. But suddenly, it stopped working. We submitted an online request with AHS and the process was easy. The techs they sent out found that the inducer motor was not working and they replaced it. Other than that, my brother is going to buy a new home and we're thinking about getting the insurance for him.

Everything went great with my most recent claim. It was just a simple mainline clog. The plumber came out at their first availability and got it fixed up really quick. I had to call to add a couple stoppages, just in case there was more wrong than what I initially thought. So that way, it would be covered. But when I called, everything went super smooth. Placing the claim to American Home Shield was really easy.

We requested AHS as part of the sale. You'll never know when you're buying if the appliances are not new. It's nice to have that coverage. We were protected with AHS for a year from September ‘19 to September ‘20 in my daughter's house. We are protected presently for our condo in Florida from February this year until February next year.

My furnace was acting up. It was blowing cold air. I reached out to American Home Shield. Immediately, I was contacted by S & L. They made contact for an appointment to come out really quickly. In about two days, a technician came out and did the first analysis of the problem. I had a very good experience with American Home Shield online doing the claim. I also had an excellent experience with setting up an appointment with S & L to come out for the initial appointment.

I just called American Home Shield and scheduled a service request. They, in turn, got me connected to Certified Electrician. They came in because my external lights weren't functioning. The service was pretty good. I called the person. He gave me a time. We set up an appointment. Before he could come in, he checked outside. I didn't know that the switch were tripping. The external light was outside the front door. I was looking for it in the garage and all over. So, he just pressed that and he tested, and he said that it was functioning. I was trying to put up Christmas lights. I brought up the lights. I plugged it in. Everything was working. We tested in the front. Then he asked me to test in the balcony. So, I went on the patio and tested it. Both the places, they were working. I also tested it in the garage, outside the garage, underneath the balcony and the patio. It was working there. I was pretty satisfied.

I called American Home Shield with some ductwork. The tech came. Then I called for the furnace, and he lit my furnace with the power. The guy was pretty nice and good. He was very courteous. The only thing was, when I was trying to do the claim, I was on hold for a very long time. I've been protected with American Home Shield for about 15 years, and I got them a couple of customers through the years.

The process to get someone is very easy with American Home Shield. We call and they send somebody out usually within days. The $75 co-pay is taken out of our account. I don't have to worry about sending a check or giving them my credit card. It's all automatic. The problem that we're having is with our washing machine. AHS sent somebody out and he took probably two weeks because he kept saying he had to get the parts. He said he finally fixed it so he left and the washing machine was still doing the same thing. So, we called him back and this guy was supposed to come out and he never showed up. So we called AHS and they sent somebody else out again but it cost us another $75. The second guy was from Sears and to this day, our washing machine still leaks. It still sounds like a thrashing and it's not fixed. We should not have had to pay another $75 to get it fixed but that was what they told us. So, I'm a little disappointed in that.

I've referred AHS before, and I'll refer them again. I'm pleased with the service. The local service company contacted me very quickly to schedule when they would come in. They came in, diagnosed the issue, said they would have to order the parts and estimated the parts would take about 8 to 10 days to get. But the parts came in in about 4 to 5 days. They called me, scheduled, came back out the very next day, installed the parts, and everything's working.

We weren't getting heat from the furnace and it kind of made me nervous because of the cold weather. The tech from All Temp came out and he set it up so it would run and would kick in automatically until he could get the part. Then he went to get the part. They gave him the wrong one, so he had to go back and get the correct one. He went beyond what he should do. I'm very satisfied with him. He was a really nice guy. I would do business with him any time. American Home Shield was very good. They helped right away. I would tell others I highly recommend them. In case of emergency or otherwise, it's the place to call. They get it done right away.

I put the claim in then someone texted me right away when they could come out. They came when they were supposed to and texted when they were coming. They were very swift in finding the problem. They said that they would have to order a part and it might take a couple of days. But the guy said he would try and get it as quick as he could and that's exactly what he did. It was that same night that they sent me an email saying that they would be out the next day. He came back the next day in the afternoon and put it in. My husband said he asked any questions he had and he answered them. I never met them personally but with the interaction I had through texting with them, they responded very quickly. My husband said that the guy was very courteous and seemed to know what he was doing. It was a very good experience and everything has been functioning quite well.

I was not able to close the garage door with the garage door opener nor the keypad and when I pushed the knob on the side of the house, I had to keep it pushed all the way in before it would close. I didn’t have any difficulty in submitting the claim to American Home Shield this time because I did it online. Trying to get someone on the phone to put in the work order is difficult at times. The contractor came and took care of it. AHS is an excellent program because $75 to get whatever it is repaired is a lot cheaper than paying out of pocket. It's a great product to have. My boss wants me to provide him with the information so he can look into getting the service as well.

I had some plumbing issues in my bathroom and Jaime Avellino Plumbing came and fixed it. I called Home Shield and followed the directions. It was very simple. The tech called right away and came the next day. Super professional. I was very satisfied, and would use him again.

The Sundance Company came in for a leaky faucet. When the guy was changing the faucets, for some reason, the plumbing started leaking everywhere and he had to replace it. He replaced it with an older tubing that is no longer used in new constructions or to fix anything. Apparently, that was something that he shouldn't have done. Five months went by and the faucet just fell apart because it wasn't tightened because the tubing wasn't placed correctly. So I called the second claim for somebody to come and fix this faucet.

My dishwasher wouldn't drain so it was causing some bad smells and it wasn't completing the cycle. The guy ordered what he was supposed to but the wrong part came. It took two or three weeks but everything else was fine. The company was a son and a father. They were both nice gentlemen and did good work. But I called somebody out probably a year or so before and it was kind of the same issue. They kind of did a little something to get it passed. The same issue kept on happening probably about two or three months after that. I hate when you call in again about the same issue and you're paying your fee again.

Myers Comfort Specialists came out to look at the heater. When you would turn on the thermostat, it would sound like it was coming on and it would shut itself off. It was easy to submit the claim through the website. Within 10 minutes of submitting the form, we got a text from Myers and it allowed me to schedule my favorite time, the next best, and the third-best time for them to come out. I liked it a lot. We did it on Friday and the tech came in on a Monday.

We heard about the company from some friends of ours who have been members when we signed up. We like the speedy response to our request. We've had regular issues with our house and we never knew who to call, and this makes it easy. I just go online, open a case, somebody calls, somebody comes. Problem solved. I recently opened a case and Moreno called me right after. They came out the next day and checked our furnaces. They were only here for 10 minutes and were gone. They have been here before and we have been very happy with them and Home Shield. We told friends and family about Home Shield. Our neighbors signed up for Home Shield after telling them that.

AHS is good. The service they provide is very excellent and professional. The only concern is it takes a little too long for the techs to come. I really wanted to have the system fixed as soon as possible with my recent claim. But it took three days for the techs to come out.

We're very happy to have American Home Shield. We had our repairs done and everything was good. We highly recommend them because we've had the service for years and we've had nothing but good experiences. When our refrigerator went out and there was a short in the house, North Coast they fixed that and everything came back working. They also fixed a fixture on the outside of the house. Everybody was very professional and helpful. They made things happen fast.

The service guys did a great job. They did come back last week and they installed a furnace for me. AHS did do a good job as well. But yesterday, around 5 in the afternoon, the thing just died. So I had a friend come over. He looked around and couldn't make sense with it. So I called and I emailed them. I got up this morning and called them again. They said they’d be out. They came out and the problem was the old thermostat. They corrected that and put in a new wiring. So far, so good. The guys that came out to do it did an excellent job.

AHS has been excellent and I'm totally satisfied with them. I submit my claims online and the process is easy. I also never had an issue with the techs they sent out. They did a good job and everything's working, so far.

I like that I could go online and there are already pre-selected options for me. I also like that they came out as soon as possible. I put the request in in the evening and the next day, they came out. The guy was fine. He took a look at the furnace, kept checking it out, made adjustments and so far it’s working.

Our heating system was not working, and the tech came in and swiftly fixed it. So, we thought it was good. We were pretty content and happy with the experience. American Home Shield's service was good. Every time we've had somebody come out, it's been a positive experience for us for anything. So, we appreciate it.

My toilet was leaking and it took a few days for a guy to come out. But he was very friendly and it was good dealing with him.

I'm not happy with American Home Shield. Their accounting department is supposed to call me back to tell me why I've been overcharged 20 bucks a month for the last two months. The payment comes out of my account automatically. Their reps were pretty good, except I was on hold for about a half-hour the other day and it was the most annoying holding music. They have this horrible jazz that doesn't even meet the definition of music. So, by the time I got back on the phone after a half-hour, I was not in a good mood. The people have been pretty decent but some of them have trouble speaking clearly. The lady I spoke to used this term and I had to have her spell it. It didn't sound anything like what she was saying. They really need to learn how to enunciate the correct language.

My refrigerator is running and cooling, but the food got spoiled and we didn't know why. Robin checked the refrigerator, and he found out the fan was not working. He changed the whole fan parts there. He said the parts arrived very late, but he did an excellent job. It's working great now. I like American Home Shield. It’s a good one.

In the beginning, I wasn't really liking them as much because of the simple fact that I pay for them to come out to fix something but it wasn't covered under the insurance. So I wound up having to pay money for no reason. But besides that, it's good to have for the minor things that they can fix. They were able to fix my air condition but I had to pay extra for the Freon. They also were able to fix my lamp. The contractors were good.

United Air Temp came out because the heat was not working. The guy fixed it quickly. It was easy and painless. I'm very satisfied with the work that was done. He's very friendly and professional. He was very knowledgeable regarding the problem or possible solutions.

We had multiple things go wrong with our appliance. The icemaker was freezing up all the time. It would make 10 cubes of ice and freeze up solid behind the wall where the fan was, and we’d have to defrost it by doing stuff to it. The temperature inside the refrigerator was also getting up around 50 degrees and then none of the controls were working on the pull out drawer down below. They would not function. We couldn’t change anything like we used to be able to.

I had to use Home Shield twice this past month. Once for my refrigerator and once for my swimming pool. Home Shields’s response was excellent. I called them and they had somebody come out within two or three days, which is the best you can expect under today's circumstances. But Home Shield could do a little bit better job in vetting their vendors. I wouldn't let the guy I had with the refrigerator in my house a second time. I took care of it myself.

We had a preventive service that was to do the system check on the heating system for the winter. It was very easy to submit the claim with AHS. It went on and saw that it was available to have it done. It automatically scheduled it. They contacted me the next day. The tech was out a day later. They let me know that the system was good and everything functioned perfectly. I've also had other claims for plumbing, AC stuff earlier this year and I had an electrical also, which the guy resolved in a matter of a minute. It was an excellent experience overall with AHS.

I filed a service complaint for my garage and came to find out that it wasn't the motor, it was something else. I'm in the process of scheduling another date for a contractor to come out and fix that problem. I've tried calling them but I'm always getting a voicemail. And I haven't had time to call American Home Shield.

I had an appliance issue. I called AHS and submitting a claim with them was easy and clear. They sent out Harford Appliance Repair and the techs set an appointment which wasn't too far out for me to keep waiting. They also had gloves, masks, and booties on their shoes while they worked. They fixed everything that needed to be fixed and so far, the appliance is still working properly.

I’m very satisfied with AHS and I just re-signed up for another year. For the most part, they’ve taken care of our claims very well. They're taking care of this one but it just took a week or two before I even got an answer. It takes a long time to get some feedback when you do put in a claim, but it should be done in a day or two, at least, to acknowledge that they're looking for someone and they haven't found one yet. A little follow up would be better. It took a long time to find out that AHS couldn’t find anybody to help me on my roof issue. I ended up contacting our contract company. We’re contracted through an organization through our nationwide real estate site. So I just contact the person who works corporately, they contact American Home Shield, and they will finally get some results. I still recommend AHS but I tell people they have to be patient and sometimes, they might have to call again.

I mostly call in instead of going online and it doesn't take that much maneuvering to get it done. The techs are very forthcoming with information that they feel I should need as well. I had two recent experiences. One was up to code plumbing and he didn't complete his job on Saturday. He said the stoppages was a little bit more than he expected, and the bathtub is still unusable at this time, and that he would reschedule me. I haven't heard anything today though.

This is the first claim that I've attempted to file that has been filed successfully. It was for the garbage disposal and I did it online so that made it easier than talking to a person. The guy who came was wonderful. He was prompt. They usually give you a window and he texted me at the beginning of the window saying he was on his way. He got here and he was professional and clean. He didn't come in with dirty shoes and he wore a mask the whole time. He did try to repair it but when he was testing it, it was still leaking underneath. He said it was a bad unit and it needed to be replaced. He ended up replacing it. He took care of business and was out of here within the same window time. It was really good. I had a prior issue and when I called, customer service told me it wasn't something that AHS covered even though my policy said it was an appliance they covered.

The shower was leaking. The plumber from Jim Woody fixed it easily and he was a very good guy.

My refrigerator door would not close all the way. It would stay ajar. The refrigerator warning bells kept going off because the door was not closed all the way. The Sears rep came out and fixed it properly. On the hinges for the door, it just needed some washers that apparently were not originally installed when the door was delivered to me. I had service calls through American Home Shield two times in the past and the reps did not fix it properly and the problems remain. They just put like a Band-Aid on it. It was fixed for a month or two, and then it came right back. But Sears had gotten it right.

My heater went out. I called American Home Shield to file my claim. It was very easy. Then I had somebody out the next day. I wasn't there. My husband was. He said the tech explained everything to him, showed him the part he took out, showed him the new part, and was gone within an hour or so. All in all, I love the coverage with American Home Shield. I love the fact that they come out so quickly. I don't care who you talk to on the telephone. They're always so nice and polite and professional. Now, there are some things that they can't fix. I happen to have a house that has some things that they can't fix. But if they can fix it, it's done.

I had a ceiling fan that wasn't operating properly. I went online to request for service. It was easy to work around American Home Shield's website, except I had two ceiling fans I wanted looked at, and it wouldn't allow me to do the second one. My experience was excellent.

Sears was out here for a dishwasher repair and the oven, and they were perfectly fine. I've got seven contracts with American Home Shield. The only problem I really have with them is that, you ask them if something's covered, they tell you yes, and then sometimes you find out that it's not, after the service person has come.

I filed a claim online with AHS and the process was easy. Then, someone called me really quickly, within two minutes, which was a great experience. The tech came out because our third-floor toilet was leaking and by the time we caught it, it had leaked through the walls all the way into the first floor. We knew it was coming from the toilet, there was water all over the floor, but we weren't sure what exactly it was coming from. We were able to turn the water off and drain the toilet. Then the next morning, things were clearly drying, so we could tell that was the source.

AHS's reps were very professional. They did what needed to be done and got me set up quickly. The tech was excellent. He knew exactly what to look for from what the unit was doing. He didn't have the part with him, but he got it promptly. He came out the day before thanksgiving and made sure it was installed and working right so we had our oven. AHS is worth the money.

The burners on our oven have been working but the igniter in the baking part of the oven wasn't working. We replaced the igniter but that didn't do anything. So, we had the technician come out to look at it to see if he could figure out what was going on. He was able to repair the unit. He fixed the panel on the back of the oven because there were some wires that were loose.

Our experience with AHS has been very good. The furnace quit running altogether. I like the idea that when I called them, they called back very quickly. Then, they got somebody set up and the company that had set up got up here right on time and it was good. They tested it out and they thought it was the low-pressure switch. They replaced that. But he got a bad part, so he had to bring another part in. He put it in there. It ran good for about 24 hours, and then it would kick out. So they came back up and they tracked it out and it was the control board down there. He put it in and it's been running like a champ ever since. These guys that came up with the furnace were very good. We also had a claim with the microwave. It just absolutely quit. They brought a guy up here and looked at it. He said, "You can't do it." So we got a new one.

The heater wasn't working. It would only go up four degrees in three hours. AC Wizard replaced a part that made it speed up and it was fine after that so I was satisfied.

American Home Shield has a hard pass rule of not looking to replace and forcing the consumer to have to take a piecemeal fix. If the unit calls for a replacement, whatever it is, it should be replaced. I informed American Home Shield that because of COVID-19, the manufacturer that deals with my unit was shut down throughout the whole summer. I was given a piecemeal situation until the manufacturer was back open again. The unit was not functioning properly, but the servicer said that they don't replace them. They just fix them. It is working, but I know that I have a unit that is not efficient and that’s my biggest concern. Everything else was fine. The servicer showed up on time and serviced the unit.

There was some water leakage from the ceiling in the kitchen. Proven Professional Construction came and looked at the ceiling and said that there was an internal piping issue. This is tenant-occupied and I'm not in that home. They did the inspection last week and were supposed to give me a written report within 48 hours but that never happened so I'm still waiting on that. The claim is not closed yet because it's not fixed yet. There was another claim that I had before this and that went fine. American Home Shield has 4 stars on average and the price is good.

My oven quit working so I submitted the claim online then Omega called immediately to schedule the appointments. They got someone out there within a couple days and he was a super nice guy. He had to take my panel out then ship it to another company to fix it. He shipped it right out because he was trying to get it back for us in time so that we could have it for Thanksgiving. Sure enough, they had it shipped right back to our house so that I would know when it got here. I called them right away and they came the next day and installed it. It was a great experience with AHS. They were so friendly and so helpful. I was really happy with them.

I just moved into the property and I was going off of my inspection from the purchase of the home, things that I needed to rectify, so I called a plumber out. He came out to do an inspection, and he said, “Oh, yeah, we can do a flush for 175.” He said there didn't seem to be any issues. I have a tankless water heater and I wanted to get a water heater flush, but then the plumber said that the hot water valve was broken, so he wasn't able to do the flush. I was a little leery of it because his shirt was all wet, so it looked like he broke it. I went along and called my warranty, and American Home Shield sent out Jorge.

When the guy from Drain Masters came, he went to fix the drain upstairs but it got worse. He came back right away and fixed it. We haven't had any problems since. So we are really happy. We’ve done our claims largely over the phone. Once we’re able to get someone, the experience was great. The only drawback is that it takes a while to be able to talk to someone. You're usually on hold for quite a while.

The experience with the appliance repair was good and everything is working right now. I had two techs who were sent by American Home Shield and both of them were on time. Also, they contacted me and let me know what was going on. So, I didn't have a problem with it. I'm gonna have to do a little adjustment on the washer but everything is fine. I will recommend AHS to friends.

I filed a claim for the hot water heater and a couple of leaks in the kitchen and in the bathroom. The gentleman came out on Monday. He was on time and was very professional. He looked at everything that I listed and he pointed out a few things that needs to be fixed before they cause more problems. But he didn't fix anything. He's waiting on some part to come in tomorrow and he’d be out at 3:00 tomorrow to fix it. So, far it hasn't been bad but it's been a week since he came out.

Shinmen Worldwide came and worked on my stove and my dryer. But I'm still having issues with my dryer because it's not drying. So they're supposed to come back tomorrow and look at it again. It's probably about done, but they want to send somebody else out to put more eyes on it. Other than this little issue, I haven't had any problems with AHS.

The motor on the inside AC unit wouldn't come on. Millennial HVAC came out and fixed the issue. Every time we've needed something, Home Shield has been awesome. We had a different AC issue right after we bought our house and an electrical issue. Both times techs came and fixed the issues. It was easy and I'm very satisfied.

Terrible service!!! Filed a request for service in September 2020. Service technician came out on September 28th 2020. Indicated that the part was hard to find but they would return on October 7th 2020 to replace. October 7th came and service technician was a no call no show, I called AHS and they were still locating the part. Today is December 1st and the washer is still broken. (The washer is a 2017 Samsung.) I have called the customer service department several times (12 time) and the call center in the Philippines is nice but does not know what to do. I have also tried multiple times to reach an onshore call center and they do not exist unless you want to buy a service contract. Unfortunately, my house has a main floor laundry and the water has leaked under the porcelain tile and destroyed the sub-floor.

The first time I called, the tech came over and fixed the heater. But it broke again. So I called for the second time and he came over again and fixed it. It was good. The tech was good and nice. I love Home Shield.