American Home Shield Reviews

The techs replaced the icemaker unit but they're out of stock of the valve that has something to do with the water and it’s pending. A rep called me the day before yesterday and let me know that it was on order and they were going to take care of it as soon as they got the part. I'm very happy with them and they're very good people.

The gaskets on the refrigerator doors were tearing. Arizona Value Appliance Repair's tech was very proficient and efficient. He kept me informed as to how long it would take to acquire the part and once he had it, he set up a date and time. He showed up on time and was in and out in the wink of an eye.

There was a pipe in the attic for hot water that was leaking. I called AHS and talked to a representative. The process was pretty good. But I had a hard time understanding the representative because of his accent. I apologized to him and told him that I can’t understand him. He was very nice. I felt bad because he was trying very hard. He had to spell a couple of things. But I was very satisfied with how AHS handled everything. The contractor was great. Chris was the plumber that came out, and he was very knowledgeable and professional. If I had to call a plumber without American Home Shield, I would probably call them.

I had two contractors come. Marathon came for the plumbing issue and then AHS had HRS come and they fixed it. However, I'm gonna have to call AHS back because the tech told me that the noise would stop and that it was air going down through my air conditioner through my pipes. It's been a week and the noise is still going on. I hate for the tech to come back out but the noise hasn't stopped yet.

I had a home in Stockton and I used AHS there. We had problems and they would always come out and fix things. I also have it here in Hanford and I recently had a claim for my disposable. The tech saw what was going on and his partner told him to get a new one. They had it in within 10 minutes and that was fast and they put it in. I've talked to my neighbors about American Home Shield and told them to get it because repairs could cost them a lot of money.

I used to feel really good about American Home Shield’s service. I can't say the same anymore. When we first started, the monthly amount that we paid was reasonable. We liked that. When we had any issues, they took really good care of us. But recently, we had an issue with our dishwasher and that was where our relationship went down the drain. Our dishwasher stopped working. They sent somebody out to fix it. We paid $125. The person came out, and he did something. He said, “Okay. It’s working now" and he left. We loaded up the dishwasher again and ran it, and it still wasn’t working. So, we called them back. They got in touch with the same guy. The guy called them back. He was like, “Oh, well, if it's not working, then I can't do anything. I'm going out of town for my daughter's wedding. Have them rerouted to somebody else.”

The AC drain was clogged. A tech came in, cleaned the drain, and fixed the AC. It went quite fast and everything is fine. American Home Shield has a straightforward claim process.

The tech came out for my dryer and he found some fuse and replaced it. Now, it works. Everything went perfectly fine, very timely and easy. I was really happy.

The first company that was given by AHS for our claim rated really low. We had started on a Monday. It had gone out over the weekend. It was a little bit interesting in that we had to wait after they had given us the first name. I questioned about that one. It was after 48 hours, then I could request a different one or a different one would be appointed. We were away from our home for a couple of days and got a notification and the name had been given to us. Buckhannon's HVAC was the second company. So, I had called them and set it up.

We had a leak under the sink that was leaking into behind our dishwasher and into all the wood and presumably down through the wall and into the basement. The All Drains guys were absolutely awesome. We had gotten a quote previously from another local plumber when we first discovered the issue and it was astronomical. But the guy that I spoke to at All Drains was pretty upfront about that, and how much it really should have cost, even if they were going to do the work that the other plumbers said that they needed to do, which he said was very unnecessary. The price that they quoted me was more than double what he would have charged me for it. All Drains fixed it within an hour and a half. They were quick.

The toilet's water pressure was low, and it wouldn't flush properly. It kept happening over and over again. I plunged it a couple of times, and it seemed to go down. But then it wasn't successful after a couple of days. So, I contacted American Home Shield and T Mayes came out. The guy was here for about eight minutes. He flushed and he said, “The line is clear, but I’m gonna snake it anyway. If you had any problems, call us back. You got a warranty of 60 days, and I’ll be happy to get myself or somebody to come out and look at it again.” It started happening again. But then, I got a notice on the condo association saying that there was a problem with the sewer, and Baltimore County was coming out to snake the line. So, I said if I had to wait another week, I could’ve saved my money. It was something in the community and not necessarily just my toilet.

Sears came out last week and fixed a part but it didn't fix the issue. A guy came back out today and he's someone we've seen before. He's super nice. He said that the part wasn't the problem and he fixed the problem. This last time was pretty good. We didn't need to use American Home Shield the first couple years we had it, but recently, we've had to use it more for the first time. The first couple times I've had to call, I had a really hard time with understanding what the people were saying. They didn't speak very clear English, and I feel bad saying that to them, so I kept acting like it was my phone and I didn't have a good connection. They got rude and annoyed with me because I couldn't understand. That'd be the only thing that is a little frustrating.

American Home Shield followed up and the guys came on time when they say they would. So, it's good service. When the igniter went out, the contractor already had the part. It would cost us more to get our igniter. The part would have been an easy 400 for the item we needed it for. So, having AHS is convenient.

My refrigerator stopped working. I had the contractor to come out. When I told the guy about the icemaker too, he said that I needed a plumber. I've been calling American Home Shield, trying to get the plumber out to fix my icemaker, but the phone keeps hanging up. They haven't called me back. They haven't told me anything about the service. So I’m not too happy with them now. I'd like the contractor to get back with me on the next process.

My air conditioner had shut off. I got ahold of my American Home Shield via their online. They sent me an email almost immediately that said that they were gonna have a company contact me. Then that company sent me an email that said that they would have the tech calling me the night before to set up a window, which he did. I'm an AC&R technician myself, so I knew what the problem was. Whenever he contacted me for the window, I just told him what he needed to bring and have on the truck. That way, he didn't have to make a second trip. He was more than happy to bring the stuff. When he got there, he went through and troubleshot it and found the exact same thing as I did, replaced the equipment that I figured that he'd be replacing. Everything's working great.

We had a leaking faucet and the contracted company provided great service. But the service before that was horrible. The claim had to do with my sewer septic line. It was backed up and I needed to see what was going on with that. I called the contractor and they didn't contact me. I never got a call back within the timeframe that I was told. It was a few days and by that time I called someone else, had them come out, and do the service. I also had this one heating AC person years ago at another property that I didn't care for.

The tech from BA Distributing LLC came out for my dishwasher door that wasn't closing and my icemaker that wasn't making any ice. He replaced my icemaker and he repaired the door on my dishwasher. It went really well. The repair guy complimented me on giving the serial numbers and the model number of the appliances because it helped him when he got here to make sure that he had replacement parts on the claims that I was inquiring about. The benefit of having AHS is good. The only thing that’s a disadvantage to me is the copay. I had to pay $100 or so upfront prior to the repair guy coming out and with me paying monthly for the insurance, I assumed that it should have been covered. But other than that, I'm satisfied with it.

I'm mediumly satisfied with AHS. Their phone technicians answer 24/7 and they really listen. I had to have a hole cut in my ceiling due to a leak and the tech came to repair the drywall. I had a replacement light and they gave me the most basic model. The cover that goes over the light cracked before they even could get it on. Then, I had to wait another two weeks to get it. We also get to give feedback on the techs after each time they come out, so I know that AHS is weeding through them. So far, there's only been one that I haven't liked. It's just that the constraints of the warranty had prevented me from getting the highest quality replacement. I would have loved to have known that I wouldn't have been replaced with a similar item upfront or that the ceiling repair wouldn't have included paint. If I had know that in advance, I might have just gone ahead and contracted on my own for those things.

We opened the ticket, then we waited for someone to show up and call us from a contractor, but nobody called. We had to call the insurance, then they called the contractor who told them that they would call us. Finally, I received a call from the contractor to schedule. He came, then we said, "This issue happened before multiple times, so hope it gets fixed this time or you will be able to resolve it, and it won't happen again." He went back and reported that we didn't want the machine to be fixed.

We had some outlets that weren't working, and it turned out they were daisy chained off of an EMI switch. So, we ended up locating it and getting the circuit back working. The techs were here for about 30 minutes, but it took maybe a week to get it scheduled and to have them come out. They were super nice. Having American Home Shield is good if it's a major issue. If something more major would have happened, that would have had some coverage. So far, it's just been a little bit of out-of-pocket every time I've had to use or make an inquiry on something or to get a plumber or an electrician.

I would recommend American Home Shield. I've used them twice and it was fine both times. When I filed a claim for my thermostat, the contractor was on time and polite. I'm enjoying American Home Shield except that they raised my price from $74 a month up to $89 a month. They said that they were going to take the appliances off my price so that it would go back down to $74. They didn't do that so I was gonna have to call them.

The dryer, would turn on but it wouldn’t turn. The tech came out and the belt was broken. So, he changed the belt. He was very prompt and he knew what he was doing. Right after he finished, I used the dryer and it's been working since then.

American Home Shield sent us an email back saying that Sears was going to be coming out for the icemaker that wasn't working. They came out twice. The first time, we told them the icemaker wasn’t working. It made one tray of ice before they got here, so they couldn't do anything. They had to wait a week of it not making ice. When they came back, I told them it hadn’t worked since they came in the last time. They said there was one part on there they replaced then the icemaker started making ice. I wish that I wouldn’t have to wait a week but we're very happy with American Home Shield that we signed up again.

My AC unit wasn't turning on. I tried to call the first company and I couldn't get a hold of them at all. American Home Shield was super helpful with that situation. They tried to get a hold of the company and they couldn't either. The girl who helped me was like, Okay, well, since we're not able to get ahold of them, we're gonna give it a couple of hours and see if they call us back, or if they call you back, or if we can get ahold of them. And if not, then we'll move it to a different company.” So they move it to a different company and I heard from that guy the same day. He told me they wouldn't be able to make it out until a Thursday and at that point, it was a Tuesday. But then he ended up calling me a little later that day and was like, “Hey, I had a cancellation. I could come out to your house today, if that's all right.”

We put in our claim to American Home Shield by phone and the rep was very courteous and knowledgeable. They sent an assessor out and didn’t waste time. When the gentleman came, he was very courteous and professional. But the hurricane just happened, so we haven't heard anything from them yet on what they're going to do or what they're not going to do. I tried to call them to add onto my claim and I got the answering machine. Nobody called me back. But I don’t have any complaints with AHS. They sent somebody out in a timely manner and were very efficient and expedient.

My washing machine broke and a contractor came out and fixed it. They did a great job. I've only had one issue and it was with one customer service representative. All the other ones have been fine.

AHS had always come through for me when I need it. Both of my refrigerators had issues. One of them had a leak, and a gentleman came out and fixed it. Then the other one, the ice maker was broken. I was getting the ice maker completely fixed on September 3rd. They called today to tell me that the part came in. I like AA Dependable Appliance Service. Then with my appliances, I get the same gentleman. It's good when you see the same person over and over again instead of seeing different people. I really do enjoy working with them.

The service from Flash Garage Door Service was very quick and professional. The garage door didn't go up and there was an issue with the relay. Since they’ve been out, everything’s been working well.

My dryer wouldn't turn on and Hotshot Appliance came out. The first person that came out didn't have the part, even though I did a video call with American Home Shield. He said he was gonna have to order it. Then, the part came in and a second person came out and put it in. But I signed some papers and they said that American Home Shield would give me a receipt and I don't have a receipt.

American Home Shield's website seems to work pretty good. I was pleasantly surprised. When I submitted the request for service, they came back with who was coming out, and that they’d be contacting me. The tech was prompt and responsive. He came in a couple of times and answered calls, so it was a good experience. I would recommend AHS. It's a good investment. It's a good guard against something going wrong.

August 2, 2021 my HVAC broke. 20 days later the compressor came in. It was the wrong one. On 8/23/2021 I was charged $520 for refrigerant which did not fix the problem. The contractor stated he would let AHS to reorder the correct part. On 8/24,25,26 and 27th I attempted to reach the escalation department. I was on hole each time and again each time I was told no one was available to help. The staff were rude and uncaring, each day I was told someone would call me back. I have been out of pocket $970 in window units. My dog died of heat stroke. As of 8/27/2021 I have filed a lawsuit. Take my advice and do not use American Home Shield.

On a Sunday I woke up to water pouring out of broken pipe next to water heater. I was able to turn off water. I contacted AHS who agreed was an emergency, did try & contact first company assigned but they could not reach anyone. Told me someone from "Expediate Team" would call in 4 hours. Of course they did not. I had to find my own plumber as was unable to even flush toilet. I called 5 days in a row, spoke to 5 different people overseas who promised a supervisor would call in 4 hours and each time was a lie. I tried reaching out on Twitter, got someone again not US based who did not seem to understand my issues. I looked up corporate office in TN but phone numbers listed go overseas as well. I am going to look for company that is actually US based & hopefully does not train its employees to outright lie.

Would have given 0 stars if it would have let me. Our air conditioner broke and we paid the $100 for AHS to send a contractor. The contractor came and said we needed a new compressor. It took over 2 weeks for AHS to approve and order the part. When the contractor went to pick up the part AHS hadn't paid for it so they couldn't pick it up. We went back and forth with AHS for 2 more weeks and nobody would return our calls. Finally, after 4 weeks without air, we paid out of pocket for a new unit. When we called to cancel our contract with AHS they wouldn't refund us our $100 or any of our premiums and the woman refused to let me speak with anyone higher up, she said that nobody else would be able to help me. She also said that she couldn't guarantee that we wouldn't be penalized for cancelling our contract.

I've been very pleased with American Home Shield. I've used them several times over the past couple of years. I had a hot water line leak from my hot water heater inside my laundry room, and they came and repaired the leak on the pipe. The claims process went very well. It was a smooth and seamless process. The technicians have been great. Most of my issues have been plumbing issues, and we have used Drain GO Plumbing, and they've been excellent. The biggest benefit to having the warranty has been the peace of mind in knowing that I have the protection.

The claims process is great. Everything's quick, and American Home Shield gets the job done every time. Recently, my garbage disposal was messed up and they had someone come out and fix it. Overall, I'm a satisfied customer, and I just renewed for my second year.

When I first submitted my claim for my dryer with AHS, it took about two weeks for the first tech to come. Then, it took about a week before they came back with a part, but that didn't fix it. So, then it was another 10 days, and they came back with another part, and that didn't fix it still. At that point, I contacted AHS again. They sent out Angel Appliances Repair. Angel came, looked at it and came back in a week and repaired it, and then it worked. They were awesome. But calling the American Home Shield number was frustrating. They were not really helpful. I explained my problem and they just seemed rather disinterested. A couple of the people were very hard to communicate with as well.

The front door of the oven broke. The tech was a lot faster this time to come out and it only took a couple of days. It's just that oven can't be repaired and so we have a new one coming tomorrow. Getting the appliance is what took a little bit longer, but that was also my fault. Nonetheless, this warranty saves me at least $3,000. We plan on extending. We just have to discuss it.

I like American Home Shield's service. But I don't like dealing with them on the phone. I went through a couple of issues with having to talk to them and it was impossible to get to somebody who I could understand. I've started requesting service online now. Other than that, the contractor was very professional and they followed up. AHS is insurance that covers me if I have a big expense to have to replace something. We've had some furnace work done and they covered it. Use them.

I had to get a mitigation involved and what had to be done was to dry out everything and that didn't work out. So, the repair guy from Merrill Building took so long to come out and repair the holes in the wall. He was patient and I kept informing him what was going on. I also had claim with American Home Shield for a leak and the first time the plumbing people came out, they said it was an air conditioning issue. So, I had to wait five days later for the air conditioning people to come out. When the air conditioning people came out, they kept saying it was a plumbing issue. So it took five times for the plumbing people to fix the issue. This one made me want to cancel American Home Shield because with a situation like this, they wait 48 hours to come out and repair instead of doing it within the next day. A lot of other things has been damaged in your house by the time they come out. Then when they come out, they give you the run around. It's a mess.

The claim process has been fine, so far. Budget HVAC recently checked the airflow of the heat pump in different rooms in the house. But the system isn't designed correctly so they couldn't do anything. If we repair it, we've got to tear apart walls and ceilings and that's not going to happen.

We have one of those touchscreen thermostats which would not come on, and the air was not running at all. Our pan was full of water. When the repair people came out, they explained that the thermostat automatically kicks off because they have a sensor in the pan. So, as soon as there's water in it, it automatically kicks off the thermostat and turns the system off. I think the line was clogged up, too, because it's in a room that we don't use very often. Once they cleared the line, everything was up and running. It was a pretty easy fix, so that was good.

When there was some leak under the sink, the owner of the repair company came out and did a really good job right in the beginning. The person that did the work had a few more challenges but it got fixed. At the beginning of the summer, we put in a claim for an oven door and that was horrendously bad. The first party came out, looked at it, and left us high and dry. I had to talk to American Home Shield 10 times and my calls were going some place where I couldn't understand the person. I was trying to explain to them that even though the report said microwave, it wasn't the microwave. It was the oven glass door. The inside of the oven glass door shattered.

The refrigerator went out and we had four different technicians that came out. The first one said it was the fan and he didn't specialize for that in LGs so American Home Shield asked for someone else. The next day, we had another one that stated it was the compressor. He didn't have one on them, and he would consider it as a loss because it's an expensive part. Then, someone else came out and confirmed that it was the compressor.

I recommend AHS to everybody. Our experience hasn't always been great, but it usually has. My wife and I had to get a house for our daughter. She had gone through a divorce and it was COVID time. So, there could be no home inspections when we bought the house. We put American Home Shield on it for two years. Within a couple of weeks of her moving in, she had to have an electrical panel completely replaced. Then, she also had to have a water heater replaced. It went as smooth as could be both times with American Home Shield. So, that was really good. She had been going through a lot of difficulties with the divorce, so it was nice that that worked so smoothly.

American Home Shield’s service has been very good. They’re quick and follow through with whatever we need so far. We had a problem with our stove and our refrigerator. The technician was very polite and knew what he was doing. He had to come back once for the refrigerator because whatever he did the first time didn't fix the whole problem. When he came back, he fixed it and everything's good now.

The website of AHS was straightforward when I submitted a claim. The service of United Air Temp was great when they came out for my plumbing issue. Everything's working well now. I’m very satisfied.

I love AHS. I just had my air conditioner fixed and I didn't have to pay for it. The tech did a wonderful job. He was very professional. I enjoyed how fast he was at determining the situation and fixing the problem. I will recommend AHS.

We heard a really loud noise and the fan broke from the air conditioning unit. So, the techs replaced the fan and they were very prompt. We were out of town and when we got back, they rescheduled the repair the next day. And we were very happy with their service. Submitting the claim with AHS was really easy, too. I did it online and I called them. Then, I got an email right away and the technician called me about 30 minutes after I got the email to set up a time. It was really quick and efficient. The cost of the warranty is very reasonable as well.

There was no cool air coming out of the AC. After the claim was submitted to American Home Shield, it took one day for a tech to come out. He was great. He knew what the problem was and he resolved it within 30 minutes.

I had issues on my AC and my microwave. On both issues, the techs sent by AHS were very acknowledgeable and they seemed like they knew exactly what they were doing and got right to the issue. On the air conditioner, the person who was here, tried something outside, on the condenser and he tried something inside, in the HVAC system. He eventually concluded that he wasn't sure exactly what the problem was. But there were a lot of places where the wire had been put together, wire knots, which was not after the market, but he retightened some of those. After he did some of those things like that, it started working.

I was having a problem with my back-up pump. It was beeping so I called American Home Shield. I specifically asked not to send Aaron because I've had problems with them in the past. But Aaron came out and it was an older gentleman. He came downstairs, looked at the unit and said he couldn't tell what was the matter with it because it was missing some pieces. I told him there were no pieces missing. It has been there since I moved in and nothing has happened to it. He said he was going to write it up that it was missing some pieces and that he'd give me a call back.

When we purchased the house, we knew there was a water issue. It was called a leveling issue. Sunline came out and they decided they had to get a new part for the dishwasher. Once the tech put in the new part, he had to take off the side of the dishwasher. But during the third visit, it was still leaking and there was still a real problem. So he put in a request to have the dishwasher replaced. It was hard to get in touch with the tech. It took us about a couple of phone calls before we got in touch with him. But when he came out a couple of times, he was very responsive and he did a great job, even though we couldn't get the dishwasher fixed.

My air conditioning was not getting cold and it was low on Freon. The guy came and fixed it then he charged it with Freon. He said AHS only covered $10 on Freon per pound, so I had to pay the rest. But that's fine. I'm really happy with AHS. The best part about it is peace of mind. If something breaks, I'll be able to sleep because I know I got somebody that will protect me and they will back me up. They are quick to get me technicians, and the technicians are professional. I like it. They took care of my problems.

With American Home Shield, making the request is fairly straightforward but I have to make one request at a time even if I have multiple issues. They send out an initial evaluator so a person comes out and analyzes the situation. Unless it's super trivial, they don't fix it on the first call and they send out additional people on separate calls. They're all right but it would be nice if they came out as a contractor ready to solve the problem rather than a multi-call situation where they don't call the expert until after somebody has made an assessment. Recently, I had issues with some outside lights. The contractor did an evaluation and determined that it was outside of the service warranty.

The AC would run for 30 seconds and cut off. The repair was an excellent job. The AC is working fine. Having the warranty is good up to a point. Sometimes, I don't like the idea that every time I call something in, if it had been 30 days that it had been worked on before, I have to pay $100. But that’s just life.

I got the place back in July of this year and I wanted to change the keys. So the tech came in and changed the bolt. The bolt was very difficult to open and close. So with the rekey, everything went smooth afterward. It was like a double bonus. The tech was professional, friendly, and really quick. I only had one bolt to rekey and it took 10 minutes or less.

So far, we've had good service with American Home Shield. Recently, we were having an issue with the connection in the garage and also in our bedroom. The electrician they sent did a good job.

Our refrigerator ice maker's fan went out and was no longer making ice. We submitted our claim to American Home Shield twice. We had someone come out and told us that it was the fan and he would order the part, and then we never heard from anybody. When we called to find out, they said, "Oh, they closed that ticket." So, they set us up a new appointment. It was just a couple of days before the second one came out. He seemed to know his stuff and got it done within an hour. The fridge is working very well now. We have ice. In circumstances like this when we were not ready to buy a new refrigerator, just trying to fix what we have helps.

I was having problems with my dishwasher, and Coastline Appliance came and looked over everything, and they said more than one part is at fault. So, they reported to AHS, and I haven't heard from them yet. This was a second opinion. The first person said that he wanted us to have a second opinion. It's been two months without a dishwasher. American Home Shield needs to expedite the process.

A couple of plugs were bad and my ceiling fan light wouldn't come on. The first representative that I talked to said they could add an electrical socket but when the technician got there, he said that American Home Shield typically doesn't do that. I wanted to see if American Shield covers that and the rep was supposed to call me.

The motor on our downstairs air conditioner failed. When the tech that AHS sent came out, he found that the motor was burned out, replaced it very quickly, and did a great job. Everything works great. However, there were things that we've called in that were not covered by AHS or they sent vendors that gave us conflicting information from one vendor to the next. But then, we've made four calls altogether and two were handled quickly and great.

Our showerhead was leaking intermittently. American Home Shield sent out the plumber just to see if he could address that. The contractor called me at 4:45 on Friday, and I tried to call them back immediately. I left a message but they never followed up. I had to chase it down. Other than that, the plumber fixed it quickly and we haven't had any issues since. American Home Shield has been good. I'm still thinking about whether it's worth it to re-up for the next year, but their portal has been great. It has been nice for the first year of home ownership to fix those little things.

R&R Rekey & Locksmith came out and rekeyed all our locks on our new house and the tech was very helpful.

We bought a new house and the stove didn't work very good. The tech from Sears came out, tuned it up, and showed us how to work it. He got us on a website to get a book on how it's worked. We're good now.

American Home Shield was very responsive and the guy who fixed the refrigerator was very cooperative. He came in and checked it out. He tried to restart it but it didn't work right. So, he came in and replaced it. He explained everything he was doing.

American Home Shield's online portal is really easy to use. I was able to go in there and report some issues around my house pretty easily. I liked that they lump everything together so you only have to pay your service fee one time per category. Then I was contacted by the service center that they assigned to my issues very quickly. The guy who came out was really good at what he did. He came in and pulled appliances apart in a way that I didn't even know you could do that. I thought he was gonna get electrocuted the whole time. Also, he was the sweetest kind of guy. He was very quiet and did his thing. He came out a few times. He worked really hard trying to solve my issues.

The drains were stopping up and draining extremely slow in two of my restrooms. I got a technician out quickly for the claim. He was very friendly, informative and he was finished fast. Having my American Home Shield warranty, I save some money and I can have basic everyday repairs to items such as the plumbing, the sink and the drainage system. It's definitely a huge benefit for a homeowner to have someone be able to come out just based off of the deductible.

SeaBreez did great with my most recent claim. They did what they needed to do and fixed the part and that seemed to fix the issue. But I hate American Home Shield with passion. I feel like they exploit their client. They have so much fine print and red tape that they don't tell you about and they act like they're on your side but they hardly cover anything. They're extremely limited on what they help with. I would rather use anyone but them in the future.

So far, the service has been pretty good. The cost of the policy is pretty reasonable. I’m happy with it.

The fan of the AC wasn’t turning. It was really hot. I called AHS and told them there was an issue with it. The tech came out, and I was there beside him, watching him troubleshoot it. He changed the capacitor. The fan also went out too. He changed those two devices out. AHS has been good about getting people out. All their contractors are great.

My AC wasn't working. American Home Shield got it taken care of. The tech did really good in resolving the issue. Then something else was wrong with it, so they came back. Having American Home Shield is a really good benefit. I'm glad I got it.

The line from the AC that goes to one of the sinks was getting a little clogged up. Airtronics was out the next day, blew out the lines then they scheduled for The Lindsay Company to come out and clean out the P-trap. Airtronics is our favorite. I had been dealing with them for a while. When they told us I’d have to go through American Home Shield, American Home Shield was real good when I requested to use Airtronics.

For my recent claim with AHS, the air conditioner wasn't blowing any cold air and it was really hot that week. It took the tech a week to come out. But the guy that came out was really knowledgeable and he was able to fix it.

They always come through when I call, and get somebody right away and solve the problem.

I appreciated that I didn't have to wait too long for the contractor to come out. We had two problems and the rep understood that immediately and she scheduled for both of them. The techs were very polite - moreso than most people who come to work on something. That put me a bit more at ease. Also, they quickly got to work and finished everything in short order. We had to wait for a part on one of the problems but that was the only delay. The techs just didn't carry parts with them.

When we moved out of our home, we rented it out and we kept the AHS home warranty there. We also purchased AHS for our current home. Lately, we've had a lot of issues and AHS took care of those quickly. The spring on our garage door here broke and they were very quick to get people out. I'm loving AHS. The customer service is great and their plans are good. Also, I've been able to upgrade my plans to different things. They offer a lot of different items. We didn't have the garage door on the plan for our current home, but we were able to add it on, and then we were able to claim on it to get our issue fixed. I recommend AHS because I've had a good experience with them.

I put in an order for my air conditioner and they sent me a contractor who gave me a quote of 3800 that I have to pay out of pocket. They said that the compressor went out so I called another company to come out and see if that was what they were saying it was, and it was not. My compressor was fine. The AC was leaking oil so it was not even the compressor. It was something else that was not going to cost that much so I never talked to them again.

I wished I would have read reviews before I purchased a contract. I read other people reviews on different sites and I'm going through the same problems. I been with them over a year and now I need my Air conditioning fix and they keep saying the same thing, it is not covered when my contract says otherwise and if you google my plan it says what I need done is covered. I called them over 8 times and the agents are all reading from the same script just to lead you on. If you call all the different phone numbers on the internet listed for them it is all directed to 1 phone. Those reviews are not real. I just filed a complaint with the Better Business Bureau. They responded to me and they forward my information telling them they have 14 days to respond. They are a true scam. This is so unfair. I have a baby at home and I have chronic asthma and it has been 90 plus degrees almost daily.

When my dryer quit working, AHS sent someone out, but he couldn't fix it. It wasn’t a problem with my dryer, it was a problem with my electrical. I had to reorder another service which kinda sucks because I had to pay an additional $100. I wish that because it's the same issue, I didn’t have to pay an additional fee. I kind of understand why I have to but now, I have to wait until next week to have an electrician come out. I’ve been without a dryer for a month now.

A contractor came out a day or two after I did the claim for our dishwasher. They did great work.

I already had to use my home warranty for plumbing and the locks. When I had my condo rekeyed, the company came out quick. It was good, and they even came out on a Saturday.

I've been using American Home Shield for 20 years or so. They have been good and I like them. When my air conditioning unit went out, I called and it took four days before technicians got there. The air conditioner is really important right now as it’s hot. The people who came were good to me. I bought the new unit and the technicians changed my old unit with the new one. They explained to me everything I needed to know. My air conditioner is now up and running pretty well.

The tech fixed the motor of my AC in one day. He was going to order a part but we lucked out. He had the part because he had ordered one for another customer that he didn't use. Everything has been pretty good with American Home Shield. I've heard horror stories, but we have had a good experience.

The AC unit was running but it wasn't cooling the house. So, I put in a call to American Home Shield for service, and JFrank came out and changed the capacitor, and it was back to functioning again. I've used the service quite a bit. We've had AHS for about a year and a half and I've had some good experiences and some difficult experiences. One of them was especially related to our plumbing. Our plumbing was stopped up and ready to flood, and we couldn't use our toilets, and we kept getting a runaround. They couldn't find a contractor to assign to us because it was a weekend, and they kept putting us off. They kept telling me, “Well, you have to wait 24 to 48 hours.” It was like, “I'm sorry, I can't wait 24 to 48 hours to use the toilet.” But that was the worst experience I had. I had to call that 800 number at least a dozen times to finally get a response and get them to allow me to go out and get my own contractor.

I was having trouble with the water heating up. The tech figured out that it was because the water wasn't running out as fast as it should be. He took a piece out of it and changed out the flow thing. It made it run perfectly. It was so quick. It was amazing. The difficulty I had with this claim was calling in and getting the person to dispatch the plumber. It seemed like she was trying to make it so the claim wasn't covered. It took a long time. She was not understanding me. We had difficulty understanding each other's language. It got very complicated.

I submitted a claim with AHS because the condensate line was clogged. The pan was overflowing in the garage and into the garage. The techs were out there within a day after I submitted the claim. It was the first time I've used AHS and it was good. Everything was fine.

My oven wouldn’t heat up. Austin Appliance came and looked at it and said it was the control panel, so it was a pretty common part. It shouldn’t be that long. I waited for about three weeks and I clicked on American Home Shield, but there was no update or anything about the part. Eventually, I reached out. Somebody finally reached out to me and said, “Oh, we’ll schedule to install it.” Then they eventually came and fixed it. Everything works fine now.

We love the claims process. If we didn’t have American Home Shield, we’d spend a lot more money than what we have been spending. We had an extreme amount of gas smell that was coming from our oven. The contractor went in and pulled out our stove, and checked the line to make sure there was no hole coming from the hose itself. They told us that it was a part that needed to be replaced. On the other hand, the AC repair guys told us that we needed to purchase a whole new unit, which didn't make any sense to us. It worked fine when we purchased the home. It’s just not cooling the house properly. The claim has been closed and we're going to get a second opinion and have somebody else come out before we purchase a whole new AC unit.

American Home Shield has been reliable and I have referred family members to them. I've had issues with them in the past but now they seem to be very prompt in getting people out fast to service the house. I had an air conditioner that wasn't turning on nor responding to the outside air conditioner. I got information on what time and day the contractor would be here. They called the day before and the tech was on time. He was cleaned and while it took him a very long time, he was pretty much in and out. He said that I have an older unit and that I'm probably going to have breakdowns like what I had because everyone is using their air conditioner much more than usual. So, these are maintenance things that need to be replaced.

The AC was freezing up and it wouldn't get temperature and hold it. I got a notice from American Home Shield that they had set up a contract and that the contractor would call me. They set up an appointment the next day. The tech was informative and professional. But he gave me only 15 minutes to contact American Home Shield when I had a question about the charges that he was charging me. He said that they were instructed to leave within 15 minutes. And in 15 minutes he started packing his stuff. But then, I got lucky and someone from American Home Shield answered.

We had a leak and there was water under the AC unit. The first that the tech came, he said he had to go back and give his findings to the office, and he came back a second day and taped up the leak. He said it wasn't insulated properly and he had to wrap the coils with some silver tape. Then he had to go inside with the insulation and tape it to keep it from leaking. The previous contractor that came out for the AC should have insulated the inside and the tubes there in the ceiling that he had to re-tape. He also said he hopes it holds because if it freezes up, it may cause some condensation. So it's a wait-and-see type deal.

My dryer stopped working and the tech came out three days after I made a claim which was pretty fast. He explained to me what could have been going on and what he was going to do to try to fix it. In the end, he couldn't fix it because a piece was needed and they don't make it anymore because the machine was old. Right now, AHS is working on the replacement. Unfortunately, they don't have any dryer available in the area that would be equal to the one that I had. But they told me that they're going to get a shipment tomorrow. I would have to pay a lot more for a brand-new appliance if I didn't have AHS and I feel like I can rely on them.

I had intermittent power outages around the house. Lights would come on half power or they wouldn't turn on at all. They alternated in-between. I had ceiling fans but I didn't have air conditioning. And when it's 100 degrees, ceiling fans don't cut it inside the house. My air conditioner wasn't running because it wasn't getting enough power. I work from home and I was able to work but not comfortably. It was bad. The claims process seemed easy although I was a little worried because the choices were different online. My wife didn’t know that I submitted one and she was gonna submit too. She called me to ask what I chose and she named a bunch of choices. But when I got it on my phone, I only had three choices and I couldn’t remember exactly what it was. So, the reps from American Home Shield had to call, which wasn't that big of a deal. They asked me what was going on and they were very prompt, professional and quick. I was impressed with them.

In the last two weeks, I had a small claim that was dealt with very quickly. I had an issue with my air conditioning. I told the young lady at American Home Shield that I'm 76 years old and diabetic and she had somebody assigned for the next morning. That is not typically the way it works but they are being responsive if the customers tell them that there is a medical issue or an age issue, particularly with HVAC. I was really proud of everybody on that last claim.

The AC was leaking water, so the drain was evidently clogged. After I made the claim with AHS, it took days for the tech to come out. But he was able to get the drain opened up and it has been running perfectly since then. He was a very nice young man and my experience was great.

The technician knew what he was doing and walked me through what might have been the issue with the dryer. At the time, he ended up diagnosing that there was potentially something wrong with the electrical. We got an electrician who said that there were no issues with any electrical either. I haven't had any more issues but I'm not 100% certain that the issue is resolved.

The hose that comes from the humidifier and the furnace backed up. It was filled with water and gunk and it was leaking. So, I turned the AC off for the night and it was super hot. The tech was on time. He blew it out and it's not leaking anymore. It took him five minutes at most. He was very informative of what's going on and what I could do to prevent it. He cleaned up his mess. If I didn't have AHS, I would have had to wait a week or two. The fact that I got a service call the next day was great.

American Home Shield had been polite, quick and honest. Our recent claim was on the clogged drains in a toilet that needed a new gasket. The AHS website was very easy to navigate. I am an older adult, and computers don't come naturally to me and it was so simple. They contacted me within a day after I requested service. A service man was out in about two days, fixed the problem, and everything's been better since.

Our initial issue had to do with the icemaker and water machine within the refrigerator. 1st Choice came out and the icemaker was fixed, but then the water didn't work. I called them back out, and they were prompt with that. They came out to fix the water. Then it started leaking, so then I called them out again. They fixed the leak. Then they just had to come out again. The water had stopped working again. When the tech came out, he said that the reason the water wasn't working was because somebody had changed the temperature setting on the icemaker, but the only people that are in the house are myself and my wife. It's all resolved now though. We don't have any more issues with it at this point. They seemed to be willing to come out as quickly as I made the claim. They called me pretty promptly and we set up something, and they got it taken care of.

When my water heater was replaced by American Home Shield, I was ecstatic. When they were on the side of "We don't cover," I was kind of disappointed. But then again, I've called on a couple of backups, stoppages, and toilet replacements, and those have all been handled well. Overall, I do believe that it's a good benefit because it curves my expenses, so I don't have to pay like for the water heater, which was a giant cost at the time, especially if we're not ready to pay that. So, the monthly payment to their services is worth it. In general, all the third party services that they send are very professional and are doing a good job.

Every time I call to file a claim with American Home Shield, I would get passed to another agent because it would be something outside of the scope of the first one. Then, I would have to repeat my full name, property address, email address, and telephone number. After the second time, that got kind of annoying. But when the contractors come out for service, it's been very good. Most of our interactions with American Home Shield have been with appliances and Star Services come out for those. I showed them where the appliance is and they did the troubleshooting. Then, they told me what they thought it was and what their recommendation to American Home Shield would be.

AHS does a good job. We've used them one time. The plumbers came out and did what they were supposed to do.

The tech had to examine the outside air conditioning unit and then put in some Freon. He was very personable and he did a good job. He resolved the issue. I was pleased and I was glad to get my AC repaired on such short notice.

American Home Shield's service is great. When I had some electronic switch that wasn't working, I just applied for a claim on the website and it was very easy. The tech came out earlier then the issue was fixed very soon. I keep the same company, American Home Shield, because I don't have any complaints, and I just recommended other people to them.

Something happened to the circuits and the lights of my refrigerator. You couldn't stand to open the refrigerator because it was like a strobe light that was blinding. I did a claim online and I got quick action. A tech diagnosed the situation, ordered the parts, and said they would be delivered directly here. By the time the parts were delivered, it was approximately a week and a half before the tech came back to actually install the new light.

Everything went great with Rogers Heating & Air. The air conditioner was only blowing hot air so they came out and checked it. They found that the evaporative coil needed to be replaced and they got that done within a few days. They did a wonderful job and they were fast. We've had American Home Shield for probably nine months now and the whole thing went very easily. The first time I reported it, the person that they connected me with never returned my calls. So, I contacted AHS again and they gave me somebody else's name. They got right back with me within the hour. I'm glad I have AHS.

The AC wouldn't react to the thermostat. Guyette Air Conditioning and Heating ended up repairing some piece of it and refueled the Freon.

GM Appliance Repair came out for the dryer and fixed it. I used it two days and the next day, it broke again. They came back out and said that the part they replaced underneath it broke so they had to order a part. I had to call and ask them when the part was gonna come in. They called me back and made an appointment to come and finish fixing it. Then they were gonna keep the ticket open because when they finished fixing it the second time, the washing machine wouldn't work. It would just start on the spin cycle and cut off. I couldn't understand that so I called and said it broke again. He just laughed and said it was working. But I kept trying, and it was like it had to catch up with what they did, and it started working. The only thing that I don't like with Home Shield is when they replace something that I already paid money for, they give a cheaper kind.

You need to figure out who the contractors are and research them carefully before using them and go through American Home Shield's list of contractors. Because I wasn't impressed with some of the ones that they wanted to send my way. I was on the phone with them and I had them pull up the names. I looked at their ratings and their locations. Some of them were not even anywhere near where I live. Other than that, American Home Shield's website was user-friendly. My recent claim was a bathroom exhaust fan that wasn't working. The tech replaced the motor and did a great job. I would recommend that contractor and use them again.

The dishwasher wasn’t working. I got the service set up through American Home Shield. A guy came over and said the motor was broken and he replaced it really quickly. He was great. He was in and out within an hour. In my experience so far, the claims process through AHS has been pretty quick and easy.

We love American Home Shield service. I've referred about four customers to them. Recently, somebody came over and looked at an appliance and said, “Well, don’t use it. I’ll be back. I don't work Saturdays, but I'll come if the product comes in.” I said, “Do you want me to go pick it up somewhere?” He said, “No, I’ll go get it.” On Friday, he called me and said it came. On Saturday, he was here between 8:00 and 10:00, and fixed it. He let me know everything that he was gonna do when he did it, and it worked fine. The guy was Johnny-on-the-spot. I’ve been very happy. You got to know with American Home Shield that you're not going to get a fix that day most likely. You have to wait for the product, and then they do it. But they were really good. I call on the machine to file my claims, and I usually just take whatever they say.

We've been with American Home Shield for two and a half years now and we used them twice. They helped us both times. One time they replaced the whole AC unit for our sunroom. Recently, I didn't have AC upstairs. The compressor went. The contractor said they had to get an okay from AHS and order the compressor. And they did. AHS sent the compressor, and the contractor put it in. It's working perfect. They've done a good job. I would recommend AHS.

The tech that AHS sent tried to un-jam the garbage disposal, but that didn't work. So then, he ended up replacing it. He was friendly, answered all my questions and did a great job. I've also had the disposal replaced twice before. This one came with a stopper and this was the only one time that they came with a stopper. So that was pretty nice.

I recently had an appliance worked on by Hot Shot Appliance Repair. The tech took care of the job as quickly as possible and was gone. But AHS's fee keeps going up and up. I started at 40 something dollars and now I’m up to $50. And I’ve had very little happen to the house so I'm out a lot of money. I tried to cancel once and the lady scared me to death out of doing it so I continued with AHS.

We had a drain line leak under our kitchen sink. The bathroom sink also leaked. Then, when we turned the shower on, the spigot leaked when the showerhead was running. Nussbaumer Plumbing came first and that was not a good experience. The plumber replaced the washer on the drain line under the kitchen sink and that fixed that problem. He went to the bathroom and said that the access panel for the shower needed a new diverter. Now, we have an access panel inside of the linen closet. He said it did not reach up high enough and so he would charge $500 to $800 for us out of pocket to cut a hole in the drywall to get to where he needed to be.

The refrigerator stopped working so I called American Home Shield. The guy came to fix my refrigerator and he did a good job. He ordered the part for me, the compressor. After one week, he came and he installed everything. Now the refrigerator works very well. I’m very satisfied with AHS.

My washing machine stopped working. It was stuck with water in it. The tech was there for about five seconds, and he knew exactly what the issue was. He gave it a temporary fix, and then came back with a part within a day and a half and fixed it completely. It was good. It was easy and super simple.

A technician came out and fixed a refrigerator ice maker. He did an excellent job. He said that the full line water level was not receiving enough water. He explained it and had to increase the water. I would have liked to have been given some choices for contractors to come out though.

On the toilet seats upstairs, the water was running. It looked like the pump went out. I called American Home Shield. Everything was perfect. The guy showed up on time. They scheduled the appointment. He was outstanding. He was professional, intelligent, went right away to the to the problem, took care of it and he was out. Overall, American Home Shield improved. When they address a problem, they listen. They are smart. Before, I was talking to a wall. You try to address your issue and you go around and around. These days, it’s totally different. I was amazed. I advised everybody to switch to Home Shield.

An electrician came to repair a ceiling fan. They double booked on the app so we had to reschedule it but it wasn’t too long. He really knew what he was doing.

American Home Shield is easy to get in touch with and they're easy to schedule, and they've done it timely. It was not always that way. I used to have them when I lived in Virginia, it wasn't that pleasant. But since I've been here in Florida, they've been very responsive. I've had good relationships with and service from them since they've been here.

We picked American Home Shield because I worked with a property management company previously, and I had a lot of experience submitting claims through American Home Shield for a variety of homes. And it was a positive experience then. Recently, our washing machine was not working. I did a livestream with the company beforehand, before she sent somebody out, just so the technician could see it. It was having a couple of problems. One where it was filling and filling, and not starting the cycle, and another where it was filling and then completely drained. It was making a weird sound, and it wasn't even starting. So I had no idea what was wrong with it.

When I call American Home Shield, the responses are good. There's not a very long delay to get whatever I need to be fixed dealt with. The service technician who came once for the water heater and another time for the sink was very efficient and prompt. The only issues I have are the expenses. The water heater cost me 400 plus some dollars out of my pocket. Also, there's a deductible of $100 that I have to pay. Then after that, the technician says, "Well, my price for labor is not totally covered by AHS. So you have to cover the difference."

I've been very pleased with American Home Shield. I had an issue with the ice maker recently and it's the second time we've had to have it fixed. We've also had work done on the dishwasher, the refrigerator, and the washing machine. All that has been very good. Burton's Motherlode Appliance is excellent. They come on time and get the job done. I would definitely recommend American Home Shield. My rates have gone up but everything seems to be going up, so I still think it's worthwhile rather than having to replace appliances. I wouldn't go without it.

I have faithfully paid my premiums (approximately $45 per month, each property) on three different properties for several years, plus have recommended AHS home warranties to many of my real estate clients in the past (sorry about that!!!). I have had one somewhat successful (at least for a while) service call on one of the properties--minor repair to the water heater that lasted for a few more months. I've since replaced it at my own expense.

American Home Shield has refunded my cost to repair the Water Heater. I am very satisfied with their Refund. Thank you. It was a difficult task to get to the point of getting the refund. However, I am satisfied with their response.

I put in a service request for AC on August 6th. It took a solid week for them to get someone out. In the meantime I had an HVAC company out to diagnose the problem. I also talked to 2 other HVAC technicians who told me the same thing that they did. Once the technician that American Home Shield sent out finally got there he confirmed what the others had told me, which in a nut shell, was that if American Home Shield had done a job that they did at my home in March of this same year correctly that the issue I am having now would not have happened.

We called and said that our AC was out for both the bottom and the top. American Home Shield sent an AC company and the tech said that it was the electric and I have to call an electrician. We spent an extra 100 bucks and got an electrician out here but the electrician said it was not the electricity. We played tap games for at least two days and eventually, we gave up on that because they kept passing us back and forth. I asked American Home Shield to send a different company and they completely refused and said they have to close the ticket and recharge me. We ended up not even going with American Home Shield. This was just one of those experiences that did not go very well. I've had other claims before and they were fine.

I went on my account, registered my claim and the service was great. The plumber, Orwell, came on time, fixed all three toilets and was efficient. My experience with American Home Shield, on this particular service, was fine.

My water heater wasn't heating up. I called American Home Shield, told them and they set me up with the plumbers who then came out a few days afterward. They told me that my water heater was all right. The thermostat needed a new adjustment on it and one of my pumps that went to the water heater wasn't working. The plumber got all that fixed. I'd recommend AHS. They're good.

Richards Plumbing Service is freaking awesome. They came out because we had a dysfunctional InSinkErator water source that was no longer working. It's 16 years old, and it had a filter on it. Overall, the claims process is working well because when we get somebody bad (and we have), American Home Shield is willing to go with somebody we trust and appreciate.

A/C Doc Heating & Cooling was wonderful. They were very professional, did everything they were supposed to do, and did a good job. They said that the unit was messing up bad, so if they fix it, it’d go back out in less than 30 days and it'd be best to replace it. It came out good, and I'm very satisfied. I told some of my friends about American Home Shield and the people that put my system in my house.

The filters on the AC were turning black and we were thinking that it was an issue with the AC. But the contractor checked out the system and said that everything was okay. They were good. We’ve used American Home Shield several times and I’d recommend them. It’s beneficial how fast they are able to get a contractor out here after submitting the claim. I usually do it online through my phone but an app would be nice.

I couldn't get the air conditioners to work right, and there were two separate air conditioners. They were coming on by themselves. RR HVAC came and put the thermostat up in one and told me that they would be on manuals, so I could just have them come on when I want them to come on. After they had left, the downstairs one was coming on at 3 o'clock in the morning till I would get up at 6:00 in the morning. My neighbor had mentioned it to me because it was waking his daughter up whose bedroom is by the side of the house.

The freezer top was freezing a little bit. My food was freezing, but it wasn't hard. It was like the ice wouldn't freeze all the way. I called Home Shield and then the contractor that they sent out wouldn't do Whirlpool. So they had to get another one out. The tech said he was so backed up but he would me in three days later. My husband was home when the tech came out and he said I needed so many part that it wasn't even worth getting, so I'll get another refrigerator. It took me three weeks to get a refrigerator. It shouldn't take that long to get a refrigerator. It took a while for Home Shield to approve it. When they approved it and by the time they sent the gift card for Lowe's, it wasn't on my phone. So I had to call back, and they put it on there.

Mae Dae Electric did well. My outlet had went out and even though it wasn't covered under the warranty so I had to pay out of pocket for some stuff, they did what they were supposed to do. The outlet was outside and AHS considers that not being covered expenses. They only cover outlets inside the house. For some stuff, sometimes, you feel like you're kind of paying for nothing but American Home Shield is worth it. It's good for homeowners because it does cover a lot of the less severe things. But if the problem is something that may be more than you probably anticipated, you're gonna have to find somebody else to do it for you or pay the expensive price that is given to you when a contractor comes out.

The electric wasn't working when the contractor turned on the switch to turn on a light. They were very nice on the phone and helped me on the phone a lot. They went out yesterday, put a new light up and fixed it. I told them when I have problems at my house, I would like to use them. American Home Shield has worked out good for me. Trying to work with all these different contractors is hard when I can call them and they send someone qualified out to do the job. That makes it easy on me. It would be nice to have help on my commercial buildings. I asked my daughter, and she came back and told me they don't do commercial. But if they did, I would put the warranty on my buildings.

I had a toilet claim and Whitney T Holdings came out within two days. They fixed the issue but another issue started occurring. Now, when I flush the toilet, the water just continues running down and inside the toilet so I would need to kind of press it again so that the water stops. Also, I had an issue with my icemaker and the guy who came told me that I had to turn on and off my ice machine every day and that nothing was wrong with it. That was completely false because I called another company that I paid for and they came and installed a flap that was needed. My ice machine is working perfectly fine now.

It seemed like there was a disconnect upstairs because the air was not really pushing out of one of my rooms. I was trying to find out if the ducts were disconnected down in the basement next to the furnace. I did a claim to American Home Shield and they sent somebody out. The tech told me that I could try to get an attachment to go on the unit. He also went to a couple of my outlets, my intake vents, and showed me where there was a slight disconnect, and told me what I could do to fix it because he doesn't do that. I could also just pay them to come back. One of the ducts had dropped down a little upstairs, and he said I could do it, or they would tear out the wall. I didn't want the wall torn out. So, he gave me a quick solution for it. So, I did that but I'm still having the same issue.

The ice maker wasn't dropping ice. The technician came out and had his shoes on or stuff for the feet so he wouldn’t dirty up the floor. He also had his mask on. He had to order a part and we waited for it. Then he came back and fixed it. Overall, American Home Shield is a good service. I'll be calling them again because my Whirlpool doesn't work, but I have to wait for another month to recuperate.

AHS is wonderful. I had a refrigerator ice maker that didn't work. They put a new one in, but it wouldn't work, it wouldn't dispense. They bought me a brand new refrigerator. Right now, they'll be delivered. I also had a claim for the dishwasher. The only thing was, the techs didn't have the parts so they’re gonna come Wednesday. But I didn't hear from them. So I called them. They said they'd be out here tomorrow between 1:00 and 5:00. AHS is a great thing, it only cost me 125 for the service call. I don't know how in the world they do what they do for the price they charge. They're a great organization. I'd recommend them to anyone.

The work was good except the new garbage disposal is louder than the old one that was replaced. Plus, it's a lower power rating. The plumber gave me a choice because he doesn't have the one-half horsepower garbage disposal. It'll take about a week. My wife wanted the garbage disposal fixed so we went and got it done when he came in.

The microwave was not working and one of the parts was kind of burnt. So, every time we turned it on, it had an electrical shock. The appliance people ordered a new part and repaired it. As far as the claim process with American Home Shield, I don't understand if I'm supposed to contact the people or if they're supposed to contact me. Usually, when I get to the page, it says something about contacting them, but that's the only thing.

The AC was not turning on at all. When I first noticed it was warming up inside and I went out to check on it, it was making a very loud screeching noise. Then it quit doing that and then there was nothing at all. I called American Home Shield at about 9:00 in the morning, and someone was here at 5:00 that evening which was wonderful because it was a super hot day. The tech was very nice and very professional. I had a few questions on maintenance after he got it fixed, and he answered all my questions. With AHS, it's good being able to get someone out to make a repair and have a company that stands behind their work. Plus there are no unexpected expenses, you're gonna pay $100 deductible. My refrigerator also went out and they replaced it. I haven't gotten the check yet but it's nice to not have a sudden expense like that.

We reported that the upstairs AC unit wasn’t cooling. The tech came out and did something. But after a couple of days, we noticed it still wasn't cooling that well. I did call the contractor's dispatch and let them know. I left a message but they didn't call or come out in a couple days. I tried to do it online through American Home Shield but the system won't let me do it without paying again. So my wife called American Home Shield and got it set back up. When the tech came out the second time, he had to order parts. A coil was leaking and we are going to be charged $600 to change the coil.

I said the unit was freezing up because it had ice on there and it wasn't working. The contractor came out on the 13th. And when the tech looked at it, he just went to the backyard, did whatever he did, and then said it was fixed, it started working, and that was it. He must have added their Freon, and then left. But then, it started doing the same thing. So, I put in another order because it wasn't repaired. I paid the $75, and then they came back and gave me a different diagnosis. He said there was a part that needed to be replaced. They had to order it. But he came out on a Monday and we're still waiting on parts. I get it. But I called and they didn't even call me back to say, "Hey, we're still waiting on the part." It's a gap. We are in the 90-something degrees weather. Other than that, it was a great interaction because they responded well. And they came out quick.

Overall, American Home Shield is pretty good. However, we've had bad experiences with plumbers. They started charging us $1,000. We ended up paying one of them $2,000 and the problem was still not fixed. So, I called American Home Shield and told them they need to quit sending certain companies out. We have a pipe that got clogged and the plumber won't unclog it. Now, they want another $800. This pipe is right under my house which is up on stilts so the plumber could walk right under there. He said he was gonna come back and do it but he never did. If we have to call a plumber again, it's a waste of money because we pay $75 for our deductible but we end up paying a lot more. And we have nice new pipes down there. It's just something in this one pipe. And the guy that charged us the 2,000 said, "Oh, you'll never have this problem again. I fixed it." He was a liar.

We were having problems with our disposal. We could hear the motor running but it wouldn't turn. It was late when I put the claim in and AHS called back the next morning and had someone out by 10:00. It was a very quick response. The techs found that the disposal needed replacing. I had to go to work at 11:00 and they said they would see what they could do. They called in and waited for a response but they knew the disposal was not fixable. So they replaced it and they were out before 11:00. We've had great success with what AHS has helped us with.

The pump went out on the pool. After I submitted the claim, the tech came out in less than a day. He was in a mannerly time. He was considerate. He let me know what was going on. I was very pleased with him.

I have American Home Shield in my house and my mom's condo that I own. Having them has helped a lot with my mom's condo. She can call with whatever problems she's having at the house and 99% of the time, AHS can send somebody out. It costs $75 and whatever it is will get taken care of. I enjoy their service a lot.