American Home Shield Reviews

I sent in a claim online for a furnace repair. The website was very easy to navigate. I did the online chat and the young lady that helped me was knowledgeable and very helpful. The contractor was professional and kind. He was knowledgeable and efficient. I had my repair done within 24 hours of submitting my request. I was very pleased. I would definitely recommend the warranty to anyone who is a homeowner. It's an amazing service.

American Home Shield has been great handling things. We're happy. I did the request online and it was quick and easy. I logged in, told them what I needed, and everything just happened. The repairmen came in, got things taken care of, and they knew exactly what they were doing. They were very friendly, polite and they were in and out quick. Except for the new sump pump, it didn't even look like they were down there after they left. The repair guy knew exactly what our problem was and why it needed to be replaced. We also had another plumber here at the exact same time because we had an issue with our plumbing again. Between the two, I was bouncing back and forth. My husband was here to help, but it was a crazy day.

We had a furnace go out early on and they replaced it. It was impressive. It'll be a long time before the value proposition is flipped the other side on that. Recently, a tech repaired my washing machine. It was great as well. American Home Shield has been a good value. That's why I've stuck with it. I would recommend it. There is the one improvement that I wish they would make though. In the event of a replacement of an appliance like for like, you pay to raise up the option.

I was rekeying the house and the representative from American Home Shield looked up my account and sent the appropriate personnel. It was flawless. The contractor was polite, clean and very professional. The experience with AHS has been positive. My contract goes for another nine months so if I need them, I’ll give a holler.

I had an electrical outlet that wasn't working. American Home Shield got the guy out here. He did his job, and everything's good. They could have gotten him here several days before he did. I just didn't have time to do it, so I had to move it out. They were going to have him come out the Friday after Thanksgiving and I wasn't able to do that. We moved it to Monday, the 30th.

Making a request was very easy. It was quick service too. We had our house rekeyed and the person who came was friendly and nice. They're great.

The guy let us know when he was going to be there, more or less arrived on time, and promptly rekeyed the front door lock. We just moved in, and for this particular issue, the claims process was very smooth, seamless and pain-free.

The light on the microwave would stay on and the microwave wouldn't work. When the tech from Economy Appliance came out, he said that the issue was the latch on the door. He got the latch and he got ready to put it in. Then, he said that what it did was the light went out but the microwave still wouldn’t work. He said that he felt like it was the memory board but when he came, he said that that didn't work either so he said we're gonna have to get another one. Also, he didn't wear a mask and I didn't like that. I know everybody has their views about masks, but when you're working and you’re with the company, I feel like you should go the way of being more careful with people instead of just considering your own view about that. But he seemed to be okay and he was a very professional man. He would call me when he was some minutes away. I liked using Home Shield. When I call them, they are very professional and so are their techs.

The outside light wasn't coming on. I went online and told American Home Shield what I needed. DT Electric came and was polite and professional. They did what I had asked them to do. I recommend AHS.

Our most recent experience with AHS was very good. The plumber that came was very efficient. However, I've had South Placer for my furnace and they were very bad.

Right now, I'm not too happy. But it's not American Home Shield, it’s who they contracted to come to my house. They sent Hotshot Appliance to my house for my freezer. I have a side by side refrigerator. Just for the freezer part, this was the third claim that I put in for it. These guys came back, supposedly put a compressor on. I wake up the next day with a freezer completely defrosted and my refrigerator side hot. I lost both a freezer and a refrigerator full of food. They came Monday to put the compressor on. I called them on Tuesday but I still don’t have anything.

My electric bill was really, really high, and I couldn't figure it out. Then I realized that the heat pump had been running 24/7. There was a defective switch. The techs found the switch and replaced it. It just cost the original $100 charge for the guy to come out and do all that. So the insurance covered whatever the balance was. When the guy was here, he answered the questions and he seemed very competent.

We had a leak on our water heater and Reliable Plumbing came in and fixed it. The work took a while because they told us that we needed to reduce our water pressure. We had to have a pressure regulator put in first at our expense. We then had to call American Home Shield back so that they could reissue another order. Reliable Plumbing then came back and they finished the job. They were very professional. Everything's good now. American Home Shield is doing really good so far.

American Home Shield has been pretty good. We've always had a good interaction with their technicians.

I had a problem with my freeze and the claim for that was very good. But then, the second issue I had was a leak. American Home Shield sent out a contractor too and he said he was going to get back to me to let me know if it was approved and never did. I have been waiting for 10 days. They haven't even followed up to let me know what's happening with that claim.

It's been warm and cold here in Arkansas. So, some days we shut the heat off and open the windows, then the whole system cools down. When we turned it back on when it got chilly, we got this rattling noise. We were getting heat but you could hear the noise all over. Over time, it would go away. It seems once the system got warmed up again, it would quiet down and then go to nothing. You wouldn't hear it any longer. It turned out, it was nothing more than one of the exhaust pipes upstairs. It just came loose and slightly moved. The vibration of the machine just would start it rattling. It was rattling up against another thing and making all the noise.

Our pool pump was so loud that my neighbors asked what was going on with it because they were watching TV with friends. We had to turn off it because it was making so much noise. We turned it back on after the next day and it wouldn't even come back on. Advantage Pool and Spa Repair was our designated service company and their tech James asked me what the problem was. I texted him about it. He said it sounded like some bearings went out and there were some nails tapping. My pump was gone. James said to take a picture of the actual pool pump. It was on the left hand side and I was to send the picture to him. He would see about bringing a pool pump with him when he comes and that was what he did. Our pool pump is working right now. My experience with Advantage Pool and Spa Repair was awesome.

We had a hot water heater replaced through American Home Shield. The other one was leaking everywhere. The service was fine. One day, my husband was sitting over in the garage, and he noticed water running down the front of the hot water heater. The young man used the wrong kind of fittings, and we have a well, which isn't the young man's fault that did the work. The minerals in the well ate up the fittings. So, my husband had to replace a couple of them. Then we had one of our AC units worked on. That went really well. The young man that came out was very knowledgeable and did a great job. But I also asked him if he could get us an estimate for something else, and I never heard back from him or the company he worked for.

Just in case something went out like a water heater, or something with the plumbing, faucets, or furnace, I could just easily call someone. SeaBreez came out three times because there were constantly problems, but eventually some problem has been resolved. Home Shield put my heater back together and I had my heating installed. That was all I really wanted. I wanted to pay for my contract for the full year but I've had trouble doing that. But I was told to call back in January.

I called in two different claims. I had one for all my plumbing, and one for my appliances. The repairmen were professional. They knew what they were doing. For the appliances, they couldn't repair it, so they ended up replacing it. When I called to get the approval for my appliances, I waited one time for almost two hours on hold just to speak to someone about replacing my appliances. That was irritating. Also, I'm still waiting on the replacement item and ‘cause of COVID, it’s taking so long to get the replacement items. For the plumbing, the repairman had to wait to get the parts, and then he came out and fixed it. It was okay, but the part that they replaced it with was a little cheaper than the one that I had. The fixture resembles the ones that I have but I could tell the quality was not there.

Wades Plumbing did a good job. Everything got fixed all right. AHS is a good investment.

I was very satisfied with my recent experience. He was a rather young man that came over. He showed up when he was supposed to and was personable. He was a professional and he knew what he was doing. I didn't notice him to be a messy person. He didn't track anything into my home. He went about his work in a very workmanlike way. He put in a capacitor that he said might have failed on me. He also put in a quick start kit which I had no idea I needed such a thing. I was impressed with the guy, the level of service, and the ease of requesting the service. I've been impressed with AHS, so far. We're new owners of this home and there were some things that needed to be done. We've called on AHS four times and every single time we've had the problem resolved. The people have been professional. What more can I ask for?

I received an email that we could get a tune-up on the heater for a special price. So, that was what we did. The tech from Gibson Air was very good, very on time and very punctual.

I like having the warranty. I can go ahead and give them a call and get someone out here and take care of the problem. We've got a dual heat unit here in the South and this unit was heating all the time. It would not stop. Low Country came out, checked out the problem and said they needed a couple of parts. The fellow was quick. He found the parts for everyone. He had the parts in the truck, came back and fixed it all good. Now, it's working fine.

The dishwasher guy showed up and said there was no water coming to the dishwasher. A valve wore out. It's a 15-year-old dishwasher so I'm not surprised. He tested it but I haven't ran a load yet to see if it works. I had a little problem with Austin Heating and Air on the air conditioner. That was replaced in July and they charged me $2,500 to install that air conditioner. I didn't expect that much out of pocket expense. One thing they would charge me for is the smoke alarm in every bedroom so I installed them. They would charge me $250 if they had to do it. They had to come to do a final inspection and they would have given me a refund. They never showed up.

When I called American Home Shield’s number to report a problem, I got a recorded voice and the options that I was offered did not meet my requirements. For instance, it wanted to know what was wrong and I said I had a clogged tub but I also had another tub that was dripping and it didn't give me an option to choose a second problem. So, I ended up calling the plumber after they were assigned and adding on to that work order. But the paperwork part of it seemed to have gotten messed up. There was a mix-up or a misunderstanding or someone didn't follow through, and they only got the work order for the clogged drain and one tub.

In general, this is the second time that we used American Home Shield, and it's been fine. Requesting for service online wasn't complicated. The claim was for a microwave issue. It was a stoppage. The tech who came out was great and very professional. He followed the normal protocols for the pandemic.

I submit claims with AHS online and the process is easy. When I call in, it is like I'm dealing with somebody from another planet so I do it online. I had a service call and the service provider was great. He came in and took care of the issue. He sent us pictures of what he had done. But he asked me to call AHS for something I need to let them know about and when I called in, it took nine minutes for me to give that information. It's a lot easier online.

I was very pleased with AHS. I haven't had any issues when I called. Everything seemed to be handled in a timely manner. The guy that was there for my heating issue was professional and everything went well.

The drum of our dryer wouldn't turn and we couldn't dry our clothes. I used AHS's app to submit a claim and I was notified that Brothers Appliance Services would be there the day after. The tech called to let me know he was coming and he arrived on time. He investigated the problem and found that a board had malfunctioned and a chip had burned out. He ordered that part on Thanksgiving week. The next week he got back when he said he would and installed the board. Our dryer has been working fine since. AHS has sent out other vendors with whom I was not as happy but I was happy with Brothers.

The plumber wasn't able to fix the sewage backed up and now I have to pay out of pocket because American Home Shield doesn’t cover the camera. I did a claim for the same exact issue 2 weeks ago and it was horrible. The service at American Home Shield is horrible. To get a technician is virtually impossible. They say that they're going to call. They tell you to call back in an hour. You call back and they still have no idea. They have no one. I called the company that they said they have a contract with. I got a call back in 20 minutes and was able to schedule my own attempts at resolution.

Our heater wouldn't shut off so I submitted a claim with AHS online and it was okay. Having the tech to come out was fairly quick. The last time I had to put in a claim to get something fixed, it took a long while to get a technician. This tech, apparently, can do more than just electrical too, so that's good. The tech did well.

Someone mentioned American Home Shield to me and I got it. One time, I made a phone call for a couple of appliance problems and the rep specified when the repair guy was coming out. I had to have him come back out, but it was fine. He was good and friendly.

I went for two days with no heat in that 20-degree weather at night. The first guy that came out told me it was the breaker. When he checked, he said I needed an electrician so I had to call American Home Shield back and tell them what he said. They had to wait till he filled out his report. Then they sent out an electrician and it was not a bad breaker. It just needed tightening up. When he finished that, he said, "You're gonna have to call the heat and air guy back out there." It was a rigmarole. I thought most heat and air people will have electricians on staff that could do both of them. That was two different people who came out three different times to get that completed. But they were very nice and very knowledgeable. It was pretty rough for a couple of days with no heat, especially I'm older and sleeping during the night with 27 degrees outside wasn't very easy. But it finally got resolved.

I called American Home Shield for the icemaker in my refrigerator. It was very good dealing with the tech. The icemaker was replaced but not the refrigerator because it’s only five years old and still new.

Every time I turned on the garbage disposal, it hummed. I then tried to use the Allen wrench on the bottom of the motor, and I couldn't get it through, so I made a file with American Home Shield. They brought the two plumbers out, and they fixed it within a decent amount of time (within 30 minutes). They kept on testing it to make sure. Even after they fixed it, they filled it up with water to make sure the suction was good. Overall, I was pleased with their visit.

The Whirlpool washer was not moving to the different cycles of the wash. The nice guy who came out knew what he was doing 'cause when I saw him, just put it on rinse and spin. I told him that it was the only place where it would work. And he was telling me that that was how they reset the machine. He repaired it. But two days ago, I noticed an issue. The washer is not going full circle. It senses, but it doesn't go past the sensor. It’s one of those machines where it senses, then it washes, and then goes into all the other cycles. So it uses all the soap and the fabric softener but it doesn't go past the sensing. I'm wasting a lot of soap and water and energy as well. So, I'm still having the same issue. I was gonna call them back ‘cause he told me it was guaranteed for 30 days.

There was a great deal of leaking happening underneath the sink and a questionable smell coming from the garbage disposal. The technician was here for 15 minutes. He felt that he couldn’t do anything without American Home Shield’s approval, which I totally get, so he took pictures and sent them in. The guy said it was gonna take a week or two to hear back before he could do anything. Then on Thanksgiving morning, there was a flood of water coming from underneath the sink. So, I had to rip everything out and do all the U-bend and piping stuff myself, which was mildly annoying. It wasn't that complicated to fix that sort of stuff, but what made it more questionable about moving forward was because the previous owners of this house had installed a shelf that went across the mid part underneath the sink. That meant that there were certain holes that they had cut into this board so the drainage pipe could go through.

My washing machine wouldn't work. I was afraid to file a claim because I thought I was gonna be charged an arm and a leg but it worked out fantastic. The tech from David's Appliance Service who came out was very good. His mask was down when he was working on the machine and then when I came to the door, he put the mask back up. The machine's working great now.

AHS has always been very helpful to me. I had to have a light taken care of and the tech brought in a whole light fixture that had to go in my drop ceiling. I also had a clog in my drain between my kitchen and my bathroom recently. The tech that came was able to resolve it in 10 minutes.

Quality Air HVAC Trust came out to service my heat that stopped working. The techs were awesome. They took their shoes off when they came in the house and put it back on when they got downstairs in the basement, every time. I had an issue with when they said they ordered the parts and they weren't sure how long it was going to be. I reached out to American Home Shield and the guy told me that he was going to give me a call back. He called me back the next day and they had an appointment for me ready. Somebody was coming out to fix it that same day. Everything works good now.

Some rewiring needed to be done as some of my electricity outlets weren't working. I did the claim online and it was straightforward. It gave me instruction on what to do and I did that. The techs were very professional and I will recommend them. They called to let me know they were coming and they were on time. They explained the problem and were excellent so I'm very pleased. I would recommend AHS because it saved me some money. I had two service requests done within one week and if I had not had the home warranty program, I would have paid more money out of my pocket.

A Advanced came out for a heating claim and I paid $994 for a compressor and Freon. Then, American Home Shield sent out another company for a second opinion and I didn't want the second company. United stood in my house and told me that I'm in a worse position before the problem even started because the emergency heat thing just kicks on but there's no heat. It's ice-cold air like the AC is on. They took the Freon out and they said that AHS approved it because they sent them for a second opinion.

The dryer was not working and Sears handled it fine. When the tech left, the dryer was working. The only thing was I had to reschedule the appointment because the technician was out sick, and they didn't have anybody else to come out. Overall, two of the vendors I've had through American Home Shield haven't been that great. They should get some more reliable vendors. But other than that, everything else has been okay.

We like Affordable Appliance. The tech worked on our dishwasher. We have had problems with our dishwasher for I don't know how long, but whatever he did, he finally fixed it. He was the fourth person to come out and work on our dishwasher. And finally, it works. He picked up after himself, was polite and professional. It takes Home Shield four or five times to get a technician out who knows what he is doing, but once it happens, they do great. You got to stay on them. If it doesn't work out, you got to call them back right away.

The repairman wasn’t here very long but he was very nice and I was satisfied. I called and he was here in a couple of days. The problem wound up just being a fuse. I've only been in my house two and a half years and I signed up shortly after I moved in, and I renewed the program. I haven't had that many problems since I've moved into the house. This was the second time that I had to call American Home Shield and it's in the second year of my membership. My first claim was in the first 12 months of my membership, and it was not the same. It was a little difficult.

I'm happy with American Home Shield. The service is fantastic and I recommend it. However, the online process doesn't allow you to add other issues. If I have a microwave issue and a refrigerator issue at the same time, online accepts the microwave but it wouldn't accept me adding on the claim of the refrigerator unless I do it separately which means that I have to pay another $100. When you call it in, they say they can put in the claim for multiple things.

Stuff’s gonna break down and you do need some type of insurance other than your regular homeowner’s. If you can afford AHS, I would recommend it. We've had a couple experiences with them. A guy came out when something broke on a washing machine and he fixed it. The furnace is working but it needs some improvements. The guy gave me a quote and I would have to take out a home improvement loan to get it done. It's going to take a $6,000 home improvement to fix what was initially installed.

We lost the ability to heat the house. Our heater wasn't working through the heat pump. Handy Bee Repair came out following a claim we made. The first visit was on Thanksgiving Day and my wife was the one that talked to him. He told her about the thermostat. He said he thought it was a wire out at the heat pump then something to do with the thermostat that couldn't automatically transfer over to the propane, which it has been doing for years. We were having to run it on emergency heat, which was forcing it to run propane.

A young electrician came out for a claim we made and he was fine. He was very nice and he took care of the problem right away. The only problem we had was the initial call with their company. They called on this phone and on my phone it says it was a scam so I rejected it. They left a message and told us to call back. That was fine and we called back. But the message on their phone said that unless we had an eight-digit number, they would not return our call. We looked all over our paperwork from Home Shield and we could not find any kind of a number. We tried twice and left a message. This was over the weekend. They finally called and they were polite.

The air conditioner was leaking Freon. On Bencraft Mechanical's first visit, the tech couldn’t identify the location where the Freon was leaking so he recharged it and put in some dye to detect it the next time. On the second visit, the tech thought it was near the condenser coil and they ordered a kit, but it turned out that that kit was not gonna solve the problem and they had to order a different kit. It's fixed and everything is working. Having American Home Shield is good. It's a good value.

I was pleased with the service. When the gentleman performed to review both of our units, he was thorough. And he recommended instead of us changing our filters once a year, which is what the builder recommended for us, but because we live next to a quarry, he changed it to, "You need to look at them and review them, and replace them every four to six months because of the level of dust in the system." I really liked them. Also, he was nice, was on time, very professional, and he wore his mask.

For the longest time we were paying the vendor and it was a little strange once they shifted to pre-paying for the co-pay, but paying through the portal is easier. I don't have to worry about that, especially if I'm not the one that's home and somebody else is there to take care of it. When I had a leaky faucet, AHS had a plumber come out and fix it. He was very professional and he was very nice about it. He came in, did his thing and then left. It was quick and simple. I also had a question about what sounded like a drip and the plumber let me know what was going on with that and what that was. It was the reverse osmosis filling the tank. I've had AHS for a long time and I use them a lot. It's a godsend. I always recommend it too. I always ask people why they don't have a home warranty. It doesn't make any sense to me.

Service Contractors of Texas came out and replaced a coupling that was associated with my pilot light on my heating unit. They were very efficient. It didn't take them over 20 minutes, and they were gone. Give Home Shield a try. I've had very good luck with them.

American Home Shield sent a tech who was really good. He came and did what he needed to do for the maintenance of the furnaces, and everything’s working. Doing the claim was fairly easy. I just learned how to use the online, so that made it even more convenient. I'm completely satisfied with AHS. I haven’t had any real issues other than some companies who were not punctual, missed the schedule or late some time. But outside of that, AHS responds pretty quickly. So, I'm happy with their services.

Redeemed worked on our dishwasher and fridge. They were really great to work with. They were able to get me quick appointments. They weren't rude. They were very kind and understanding and they understood what we needed help with and they were very quick in our house. They wore their shoe covers, and they did a good job.

I’ve had American Home Shield several years ago. It was very effective and I liked them. I re-established with them last year and so far, so good. Recently, the whole upper set of kitchen lights were inoperative. The bulbs were burnt out but they would come back on every once in a while. That went on for several months. Finally, I called American Home Shield and they sent Andrew’s Electric out which is a good, established business here in Oakhurst. I had confidence in them to begin with. The guy, Robert, checked everything and he said that that whole system needed to be replaced because it was ineffective. They ordered the parts then came out and fixed it. They did an excellent job. I was very pleased.

I called AHS to file a claim and Total Tech Electric called us that afternoon and scheduled the time with us. We got one of those Nest doorbells and the electrician they sent out did a really good job getting it connected.

We have a secondary furnace, and it stopped working. The tech who came was very good and helpful. He arrived at the time he said he would then he diagnosed the problem as the transducer exhaust. They had one in stock, so they were able to set up an appointment for the following day. The next day a different gentleman came out and was able to replace it. It's been well below 30 since then and it's been lovely. We've been happy with AHS. They've been prompt, responsive and resolved our problems. Submitting service requests is easy to do with the online. We've done them mostly through the online. Once we figured that system out, they've gone well.

The techs who came out for my heating claim were professional, courteous, and timely. It was easy to submit the claim online and everything went well.

My pressure relief valve was leaking and there was water leaking out of the hot water heaters outside the house. I went through AHS online and paid the fee. They notified A-American Plumbing and everything went smoothly. The tech was very knowledgeable and everything has been doing great since he was out. You should definitely go with AHS.

My dishwasher was leaking and I called American Home Shield. I've used them several times and it's been easy. The contractor was very courteous, nice, friendly and professional. They could not repair the dishwasher though so, I’m now waiting for AHS to get with them to find out about replacing it.

The wall socket overheated and it started burning. I submitted a service request with AHS and the tech they sent out was okay. He replaced the part that caught on fire but he did not replace the socket that went over it that was burned. And I didn't like that. I had to pay a service fee for them to come out and he did not have the part needed for that. He offered me to be able to purchase that from Home Depot but he should have brought that part with them and I shouldn't have to pay an additional fee to go buy one. Other than that, the claims process of AHS was simple and I don't have any complaint about them.

When our toilets stopped up, the plumber replaced parts and the quality of the work done was very good. All in all, AHS is a very good company. I like the contractors they've used so far 'cause I've had them out before for heating and cooling and I was very satisfied with that as well.

I had a frost-free faucet and the washer inside was bad. The repair should have been as simple as taking it off and replacing the washer but it turned into a more complex issue. The plumber from Shields Plumbing had to get into the internal wall because whoever installed it originally did it really badly. He had to redo water lines inside the wall of the house before he could fix the issue. But he walked us through what he was doing and even described the problem that we were gonna see inside the walls. The faucet is working correct now.

I couldn’t get the heat to work. It wasn't working. The tech came out and got it going. Everything was fine since.

My smoke detectors were no good. I submitted a claim online with AHS. They hooked me up with a professional and then it was an easy process. I liked that the guy showed up early, at 9:00, so I didn’t waste my whole day waiting on him. He also had his mask on and he put his shoes on for my floors. He was a professional. He went through the whole house and he took care of it really quickly.

We signed up for an AHS Warranty in closing on 11/10. We placed a rekey request in on 11/18. It is now Nov 27 and they haven’t assigned anyone. They tried once after 5 days giving us the name of a locksmith but he told us he had nothing to do with them and didn’t know why they contacted him. We also ran into an issue with the heat and opened a ticket. Again they had no one in the area and so we just handled it locally with a plumber. I called in this afternoon to cancel the rekey request and the contact as we are well within the 39 day window. I am so frustrated after being on hold and cut off and then dealing with more people who gave no authority to handle refunds.

I've had a few claims in the last couple of months. The last one was for a water leak and the contractor was good. They came in and figured out that they needed to get somebody else involved so that they could determine where that water leak was at. They submitted a request to American Home Shield and it got approved. The third party came out, did the inspection, and determined where the leak was at. They communicated that back to the plumber, who then came back a week later to fix the problem. It's been almost five days, and so far, there are no issues.

This time was the quickest in everything that I've ever had before. It was right on time. I called one day, and the next day, the contractor informed me that they are coming. They fixed one of the claims. They repaired the first opener. I had to pay them for the spring and things that it didn't cover. But the other one, which is a double car garage, they didn't do. Other than that, the tech was great. He introduced himself, came in, showed us what he was doing and got us set. He was very professional. I would love for him to come back. I’ve been pleased with Home Shield. I'm glad I invested in it. It’s very good for us.

The claims process works well. We did a service request for a larger house that has a circulation system with a circulation pump that's outside of the water heater itself. While we thought the water heater was leaking, as it turns out, it was the circulation line. The line had eroded over time 'cause it wasn't well-soldered. The only disappointing factor is the kid showed up without a mask and we're in a pandemic.

I filed a claim with AHS because the microwave stopped working. It wouldn't heat the food like I needed. The technician that AHS dispatched was very good and professional. He got it up and running in little to no time. He took his time and he explained. I was happy with the contractor that came out.

We had a recent claim to American Home Shield for a refrigerator repair. The techs were able to come out the next day, and the fridge is working as it should now. So, the end result has been good thus far. We had American Home Shield initially on a home we purchased in ‘17 for two years. We tried another company and went back to American Home Shield last fall and the experience has been very good.

Benak’s came out for a check-up. I like them. The tech was very professional and friendly. Got in, got out. Did what he needed to do. Very efficient and fast. Home Shield is awesome. It's a good thing to have.

I was having issues with my dryer. I was assigned Frontier Appliance for the service. From the time I called until the time the dryer was fixed, it took only two days. Frontier Appliance has been here several other times so we've kind of gotten to know each other, and I like that. The tech always does a good job when he's here. And if something happens that he didn't get when he thought he got it fixed, all I do is call him and he comes back. No problem.

Within about 72 hours of me moving in, the air conditioner went out. I called American Home Shield and Myers Comfort came out. They had to replace the capacitor and one other thing. I also had a claim about my hot water heater that went out. Myers Comfort also came out on that, on the day before Thanksgiving, assessed it, and realized that it could not be repaired. It needed to be completely replaced and, along with that, also brought up to code. Unfortunately, they couldn't replace them until Monday, which meant that I didn't have any hot water from Wednesday to Monday. They replaced the hot water tank on Monday, brought it up to code, and everything was good to go.

Everything has always worked out well with AHS. My wife usually reaches out to them over the phone and we've had no problem. We had an electrical issue recently and the tech who came out did a beautiful job. The GFCI had popped and he found it within a minute of being here. He fixed it and he didn’t have to come in since all panels are out in the garage, but he was very professional.

The tech was on time, very efficient and everything was resolved. Also, he was a very nice man and he did everything he was supposed to do. We were very pleased with Home Shield.

I had a problem, I called Home Shield, then they dispatched somebody immediately. The company they do business with wasn't available until Monday, which I understand because of the season. They came out Monday on time, and they did a great job. They could have taken advantage of me because I didn't know exactly a lot about HVAC systems, but they didn't. They came down and said it was a dirty sensor, fixed it for free and left. They were honest. We had a different experience a couple of years ago. It wasn't as straightforward and easy. But in the end, we got it resolved. Home Shield met my expectation.

American Home Shield is worth it. When our freezer wasn’t working properly, it was easy to put a claim online. A tech came in and fixed the freezer. The icemaker is fine. But I’m gonna call them back 'cause it still leaks from where you dispense the water from. The tech said that the service was supposed to fix it but it might be a different issue.

The old water heater rusted and shorted out and I'm getting a new one installed. But All Hours Emergency wouldn't give me a breakdown until they get their money. They want $395 and I told them I'll give them the money when I get my Social Security check but I'm not too happy about it. But their tech who came out for the garbage disposal was great. He got the job done quick and he was friendly and talkative.

My refrigerator was leaking. I told my wife to call Home Shield and set it up. Then I got a couple of notices. The company called me and let me know when they're coming. The guys came and fixed the problem. They did what they had to do.

My insurance is under HSA Home Warranty, and I just found out that HSA and Home Shield are all one. I've had the worst experience ever in these last two times that I needed to use my insurance. I called on a Sunday morning because my heat went out throughout the night. I tried to figure out what was going on, but I couldn't. I spoke to a lady and asked her if there was any way that they could put in for emergency repair because it's winter and it's cold. She told me that it was not that cold where I live at. It was 43 degrees and so she would not put it in for emergency. I then asked if I could speak to a supervisor. She didn't want me to speak to a supervisor. But finally, she got me one.

I did a claim for a leaky faucet, and it was fixed very quickly and efficiently. The repairman came early and he was very friendly. He had to run to get what he needed and came back a few times throughout the day. It was great service.

AHS called to arrange things and then I received text messages with each service follow-up. I also got text messages as a reminder when Sun Services was coming out and when they were en route. When they were done, I got a final text message to let me know that they had considered the job complete. Sun repaired some ductwork in my crawlspace because I was not getting good airflow to my master bathroom. With it being winter and me not getting much heat in my bathroom, it was freezing in there.

Royal Flush AC & Heating came for a tune-up on my heater. The guy was super nice, knowledgeable, and he was in and out.

My kid put the aquarium rocks down the garbage disposal so it clogged up. I liked how when I got ready to do the claim, AHS had a video to show me how to fix it. But I couldn't find my Allen wrench set and I needed it to be fixed quite badly. I called and made the claim. I was very satisfied because it didn’t take them long and Red Dragon, the contractor, came out the next day. The plumber used a teaser, just like in the video that they had, and the service took him two minutes.

The guy who Home Shield sent me was great. He was very professional, got to what it was, told me what the issue was with it. He took care of it in a short period of time. And I liked him. He was honest. He told me that it looks as if I may need one soon. There was a lot of sediment in the bottom of it. He cleared that out. And he just said just based on the age of it, it looked like there could be a possibility of me needing one in the future. But for the meantime, it’s still working in creating hot water for me. He rectified the issue. It was making this banging noise. I've heard it once or twice, but nothing like how it was.

We had an outlet that wouldn't come on at all on the whole one side of the house. It's seamless to submit claims online. I can follow the updates. The tech came out. He was very thorough. Had his mask on as a precaution, which was great. He took care of it quickly. I asked questions while he was pulling out his gadgets, checking for different things, and he was very patient with my questions. It went very well. Overall, it was a 5-star experience. Home Shield is pretty darn awesome. I wish I had done it 15 years ago when we first bought our house.

Safe Cali Plumbing was really good. They're very knowledgeable about what they're doing. The tech was very efficient. He had to come back another day to put some part in and he knew what was needed. I'm very happy with Safe Cali. But, there is confusion with the payment. I got a bill saying we were supposed to pay $100. AHS follows through. I recommend them to people I speak with. We were looking for an account in Arizona and my friend suggested a different company. I said I'm gonna stay with AHS.

Our furnace wasn’t heating properly and kept shutting off at night. The contractor did a good job. They let us know that our humidifier was the problem, which was something we never would have thought of. They fixed the gas intake and the furnace. So, it was a good experience. That was the only claim we’ve put in with American Home Shield and it worked out well. They had the person come out very promptly.

We had a furnace issue. I submitted the claim online and I liked doing it that way. Then I have records of it. American Plumbing and Heating came out and the guy was here for about five minutes. He looked at the unit and said it needed a part. He ordered it. About a week later, they came back and fixed it. It only took him 15 to 20 minutes to put the part in and have it working. So far, I'm really satisfied with the service that I’ve been getting with American Home Shield.

Our dryer was tumbling, but not putting out any heat. I put the request in online on a Wednesday and submitting it was easy. For the initial visit, the technician came out to look at the dryer on the 23rd and that was the week of Thanksgiving. I knew we wouldn't get much of anything done during that week because of the holiday. The technician was here for close to two hours trying to diagnose the issue and make sure he wasn't picking the wrong thing that was wrong with it. Once he figured out and narrowed down what the problem was, he ordered the parts.

Carolina Air and Heating was good. I had a good experience with them. But I'm not satisfied with with American Home Shield. I feel like I'm just falling into a money pit with American Home Shield. It's not worth it anymore. The AC unit was never fixed. Every time we call, it's the same old stuff. I can't keep on working out money for this warranty if they're not gonna stick to their word. So I'm not happy with them and I'm canceling and going somewhere else.

There were some leaks in the toilet. A service request was made and that went very well. Someone came out in two or three days. His name was Josh and he did a great job. He was very thorough. It was a very good experience.

R&D Training and Technical Services came around efficiently when my dishwasher was not filling. It was the motor that needed to be replaced. The appliance company could not access the motor so they had to wait for American Home Shield to get it to get it put in. It took a while which was a pain in the neck but I could not speak more highly of the people at R&D. The service person was terrific. His name was Sean. As far as covid precautions, he was completely on target. He repaired the dishwasher and it's fine now.

The water was not draining on the washer. I showed the techs where the washer was. They told me that the pump was bad, and they were having to call and order a part. They fixed it. My wife had to wash five loads and she said she has never been so happy to wash clothes in her life. I would recommend AHS to everybody. We need to renew it from here on out because we're getting older and I can't be doing any repairs.

CNJ Services came out because I had a leaky toilet, and it was covered underneath my American Home Shield. When the first guy came out, he shut the toilet off and changed the gasket in there. But he left the floor wet. They don't have preps to where they put down stuff. So I had rags on the floor, and he used those to wipe everything up, and I cleaned those up myself. They should have their own disposable mat when they come into people's houses. Then within less than 24 hours, the toilet was still leaking. So the second guy came out. He put caulking around my toilet. Then he put the little covers back on because the first guy took those covers off. Both of them wore shoe covers, which is good. They took them off when they were going back and forth to the car.

The fan was broken. We paid the $75 service charge for the fan and the tech came and said it was a broken motor. In Home Shield's policy, it says that they will replace it with something similar. When it came down to it, they would not replace it so the tech called me and he said, “We're just going to cash it out.” I said, “Okay, then they should send me a check for whatever.” It was much less than the fan costs, but whatever. But the electrician was fine. He was nice. He said he’s $75 an hour. I said, “Sure. I just could have paid you for your time and it would have been awash.”

With American Home Shield, I don’t have to vet professionals. When the door on my microwave wasn’t registering that it was closed even though it was, the tech replaced the faulty sensors on the spot. It went smoothly.

There was no heat coming out from the furnace so I called AHS and told them. The tech from Air One Mechanical came out and went up in the attic and fixed it. He wasn't here that long and he was very polite and pleasant. This is my first claim with AHS and it was good. It was pretty easy and I'm glad I had it. I'd recommend others to get it.

I had a leaking pipe. I did a claim to American Home Shield over the phone. As far as the process, you tell them your problem. They assign you somebody. It's pretty straightforward. Young's Water & Sewer came for the leaking pipe. They did their work. The tech was very clean. He took precaution. He cleaned up after himself. He was a real professional. For the most part, American Home Shield is worth getting.

AHS is my backup and I love them. Submitting claims with them has been very easy and recently, I had a tech from Inter City Plumbing come out. He came for my toilet and the hallway bathtub, and he was great. He was very friendly, knew what he was talking about, and was very cordial. I worry about people coming into my house and I had a mask on when he was here. But my experience was nice.

If I got other issues besides just a repair, I've got to go through this appliance purchase and I can't get in touch with American Home Shield on the phone. They were going to replace my dryer because they cannot find the board for it. It’s obsolete. They gave me 1,100 and some odd dollars but the rep didn't send me the link to do order the appliance through AHS because she said they were all on backorder till December. I was calling the appliance number but I can't get through. I sit on hold for two hours and nobody ever comes to the phone. I've tried for days.

The first time that Island Breeze HVAC came over, the guy said that our motor was out and he replaced that. There were different settings to it and he fixed it and then left. Then when the system went on, it felt like the whole ceiling of the master bedroom was rocking like the Marines in the field doing the bombs, and that was outside. I could actually hear it on the side of the house next to my neighbors. They looked at me and asked what that was and I told them that was the repair that they did for my AC system.

We went online to start a claim with AHS and told them that the dishwasher wasn't working. The process was easy and the tech they sent out was a really nice guy. He looked the dishwasher over, said he knew what was wrong with it, and ordered the parts. He said they'd be back in a week, then they sent another tech out in a week. He put the parts in and he was also a very nice tech. He knew what he was doing, showed us how things worked, and away he went. And the dishwasher has worked ever since. I had a great experience and the warranty worked like it was supposed to.

My shower faucet was leaking and I called the contractor that day. They were there the next day because it was a holiday. Since the repair, I can use my shower and there's no more leak. So, that saved me money and anxiety. I had American Home Shield before but I started up again this year because my house is already old. Sometimes, it needs repairs and somebody recommended me American Home Shield. Since then, they've been helping me with any kind of trouble at home. So, I'm very satisfied with them.

Continuing our warranty is easier than having to find someone to come fix all our stuff and we've always enjoyed having Wright Appliance come. They're very professional and they get it done. One time, our refrigerator needed a new compressor and they had to order it. They were perfect. They gave us all the information we needed as well.

When I first bought my house, I had Choice Home Warranty. They weren't so great. My refrigerator went out due to one of the hurricanes. And they had told me, because I purchased the house, and it already had the refrigerator in the house, that they wouldn't cover it. So, I had to pay $1,200 out of pocket for a brand new refrigerator. I immediately told them on the phone, "You guys are fired. And I'll be looking for somebody new. You all can just cancel everything we have going on right now. Because what's the purpose of a home warranty if it's not a home warranty?” Thankfully, everything worked good with American Home Shield so far.

Our heater wasn't working and when I went on the app online, I saw that there was a service to check the heaters. Since we have two units, I asked the AHS rep to set up a service to have one of the heaters fixed and to have the other unit checked for the yearly service that they are providing. She took my co-pay and said both units will be serviced. When the tech from Westside came, he told me that I only had one ticket - to fix the unit. He said I need to call AHS and make sure that there's something about a purchase order number.

I spilled macaroni noodles down my sink and the techs came out and they were able to snake the drain and get all my noodles out. American Home Shield's claim submission process is simple. A toddler could do it. I haven’t had too many encounters but from what I’ve had so far, everything has been smooth. American Home Shield service was recommended to me, and I like it so I’d recommend it too.

The AC wasn't cooling. I called Home Shield and the guy came out. He looked at everything. He checked the blind work that I had tried to do on it to fix it, because he needed that fixed. He showed me what was wrong outside, and then he fixed that. He then recharged it and we were good to go. The AC is working fine. I also switched the heat and that’s working, too. You just put in your claim, Home Shield finds the people for you and they send them out, and it's all fixed.

I do claims on my mobile phone browser and it's really easy to use. But I wish there was an app for American Home Shield as that would be even simpler for me. I did a claim for plumbing and Steinhorst was assigned to me. I was expecting them to reach out but they never did so I took the initiative and called. After I got something scheduled, a plumber came during the time that they said they would. He was professional and was respectful of my home. He had the shoe things to cover up when he walked inside and he wore a mask. When he took off the top of the toilet, he did so gently. He fixed my problem. The issue had to do with the flusher. In the end, it worked out well. I would recommend American Home Shield since it’s convenient. It's nice to have them.

Everything went well. They solved my problem with the icemaker in the fridge that wouldn't stop producing ice. The response was swift and they were accurate with scheduling me with my contractor. He was very professional and it didn't take him long to solve the issue.

The claim for the washing machine was irritating but everything else was fine. I had a plumbing issue where the faucet wasn’t shutting off for the tub. The guy AHS sent was good and professional. He told me exactly what he was gonna do and he was quick. He does a great job.

I went online to do a claim on my refrigerator. It was very easy. American Home Shield sent Indoor Quality Services. They diagnosed it quickly, had to order a part, and when the part arrived, they called us to schedule a follow up. The refrigerator is now back to how it was before. It’s perfect. This claim was a bit better than my other claim. We got quicker response time. We liked the contractor that they sent out. AHS is a nice one-stop place to call to get any kind of repairs needed.

I thought AHS will save me some money so I got them. I pay them every month and I'm able to have a peace of mind. However, it's not been a good experience. They put a water heater in one of my house and my replacement cost was $300. I was okay with the $300 replacement cost 'cause they had to modify. But I had the same issue in another house and the price went up to $1,300. Also, they say that they cover dishwashers. When their people came over there, they didn't. I had to buy a new one. They have seven rental properties of mine. Why is it that I'm paying all this money every month when they don't cover anything? I was upset about that and I ended up doing most of the work myself. My brother and I were talking about canceling them this month.

We had a leak from one of our water pipes to our hot water for our shower. The claims process was pretty efficient online. It was a good process. The techs were very professional. They were taking all the COVID precautions, wearing masks, and being respectful of keeping their distance. So it was a very easy and efficient process, especially in difficult times. They took all the necessary measures.

Home Shield is not the cheapest but I like what it covers, usually, how they work with clients and can accommodate certain things. It's easy to work online, getting a home warranty scheduled. Plus, we have an affiliation with them, so we have a partnership. Kevin, our rep, is good to work with. He’s a personable guy, answers all of our questions, and helps with the clients.

This is the second time that the technician has been here and I like him. He’s been very helpful. He tells us what's wrong and he even told us, “Don't block this one here.” I was blocking one area where the drain was and I didn't know. AHS is a great company. I've had them down in Arizona for probably 6 years and I've had this one in Washington for 2 years. I tell all my friends about them - how efficient they are, how they get right on the claim, how they are helpful, and how nice everyone that comes out here is.

I was having some guests coming over and wanted to get the drain fixed. This was my first claim through American Home Shield and I had a good experience. I submitted a claim request easily through an app. There is a dropdown and you can just follow the tree and indicate what you need done. Then, they automatically assign it. I got an email saying that it had been submitted. I was assigned to Doug’s Rooter and they would be in contact with me. There wasn't even a lag with the person involved. So, it's great. Within 24 hours, the rooter service reached out to me and scheduled, and they were out the next day. The technician was good and I didn't see a bill.

I contacted American Home Shield and then Sundance Service gave me a call. The rep kind of threw me off at first. He wasn't the most professional. But the person who came out, Jeremy, was above and beyond professional and was really nice and quick. I was kind of afraid of having a male, who I've never met before, come into the house to do work but he was really courteous. It was a great experience and I'd recommend AHS. It’s worth it and I’m very happy that we did it.

We found Justin to be a wonderful worker. He got in here and analyzed what was wrong. We had to order the part and as soon as it came in, the next day, he was here and put the part in. Everything's working great on the oven. AHS is a great deal.

It's been about three weeks that I haven't been able to wash. I'm 87 years old and I don't have a car. I had to get something clean. The guy was out here today and he said that he checked everything and ran the water. He had to go under the house and something about the pipes have rotted. He was real neat, nice and professional. He said he was gonna talk to American Home Shield. He put the washing machine back where he had it. He told me as soon as they get everything set up, then he'd be back out here and fix it.

American Home Shield sent someone out to fix an oven problem that I had. He was great. Everything went well. He repaired it the same day. He was very friendly and professional.

The electrician was really nice and very professional. He did his job and got out of there. It's performing pretty well since the repair. But my claim prior to this was horrible. It took almost a month for me to get my furnace fixed. I live in Wisconsin and it's cold here. So, I had to do a whole month without heating because they had to order the part. I was dissatisfied. American Home Shield is a great deal. It's easy to put in orders and get in contact with them. But I'm not really happy with how they go about the service part of it. They use third-party people that don't work on the weekends and close early at 5:00.

Our water heater burst so I put a claim through American Home Shield's website. But then we called because it was the weekend and the person that was originally assigned wasn't willing to come on the weekend. AHS sent Safe Cali Plumbing and the plumber did his assessment. Then, he came back a day or two afterwards with the fix.

American Home Shield has been great. But years before, they were not. I had trouble with them with getting back to me and relaying stuff. But this year has been much better. I've only had to do one call. Then it was the same guy who came the last two years for the same thing, which was very smart on their part to send. From the time I called and through the time that guy left, the experience was great. It was probably the best service I've ever had.

I thought I had a leak. I called and Grade A Plumbing was sent out. The guy explained what happened and it wasn't actually a leak. I have copper pipes. When he used the hot water in that particular faucet, which was upstairs, the copper pipe expanded and it made a tapping noise, which sounded like a drip-drip noise. American Home Shield is efficient as far as sending someone out. Since I'm a new member, I'm having a little confusion about what's covered and what's not. I really need more information about that. There is simplicity in the explanation where it can be interpreted any way you want to benefit yourself. I'm dissatisfied with them.

We had crackling and popping in our breaker box and it was nice to know that we could just call and have American Home Shield take care of that. An electrical company came out and that was perfect. But we had an issue with a claim. The plumbers were great with our water heater but there was a follow-up visit with another company that was to replace drywall and do patching of the drywall that had to be removed in order to do the plumbing. I was not a fan of that company.

When the man came for our recent claim, his service was excellent. He explained everything. He sorted the problem very simply, and then gave me a quote for improving the system to modify a problem that existed. Fortunate it wasn't a critical situation, but there was a very long wait for them to come out. I expected 48 hours, but not a week. But the tech I've used before for the fridge freezer, they were out in 48 hours and it was fine.

The water flooded in my bathrooms because the lines were stopped up. The first time, American Home Shield sent a guy out and he spent a little bit of time. He cleaned it out and a few days later, it started up again. A week later, it flooded to four inches inside my shower and it started overflowing into the bathroom. We stopped it in time before it hit our wood floors. I told the lady and they were going to send back the same guy that didn't do that great job. I said, "No. You normally send Parlier Plumbing." They're local and that guy that came last time is from like an hour away. She said, "Okay, I'll send Parlier Plumbing out." Parlier Plumbing came and they brought a machine to clean it out this time. That must have gone through the system and flushed it out. We haven't had any trouble since. Parlier Plumbing was very professional. They've done real well every time they've come here for whatever reason that has to do with anything plumbing.

American Home Shield has pretty good service people. I was having issues with the dryer, the washer, and the kitchen range. They fixed all of those. The tech said the kitchen range had a big opening where the heat came out. Since the service, the appliance has been operating pretty good. The only thing with American Home Shield is sometimes you have to get in after them because the service people forget to come out then they forget to get in contact with the person or whoever they're supposed to get in contact with to come out here and do the fix. That's the problem. If someone is coming out, they should keep calling you until they get you instead of calling you one time or two times. A lot of seniors like me can't hear that well. A lot don't even do any email.

I was sent a promotion where they come and check your AC out for $79 since I was a customer of American Home Shield. They sent Beaches Air out to do that. That was the first time I requested for service. The second time was when I had some problems with my AC unit. I was having some issues with the thermostat. I spoke with someone over the phone and they sent out Total Air Care the next day. They were prompt and they were in and out. So far, everything's been working okay.

AHS has been excellent, professional and very knowledgeable about everything. An added perk is most of the people that come here are really friendly and courteous. The contractor for my oven that wasn't working was great. When the spring on my garage door broke, AHS sent somebody out to fix that. That went real smooth. I had a dryer that had an issue and that went smooth too. Also, there was another guy that came out to fix the wall outlet and my doorbell. Every experience I've had has been smooth except one particular contractor. They're trash.

I called in my claim with Home Shield. I like being able to do that. Watertight Pool and Spa then came in, quickly fixed it, didn't bother us, just said it was done, and it was. They fixed it. Our pool who usually works on it, keeps it clean or whatever, said it was done so I'm assuming it was done perfect. Couldn't be better.

Everything's great with AHS. Recently, I had trouble with the heat and I called them. Then, the techs came the next day and they said the lighter was out. So they changed it and they left. It was quick and done in one day only.

American Home Shield has been the best. I would recommend that everybody use it. It is so simple, so easy and the contractors they have were very professional and efficient. I had a leak in the disposal and they replaced it. I did the claim on the app. It was very easy. The tech called to let me know that he was coming out. He was here when he said he was going to be. He called to make sure it was working okay. It works perfectly.

J & A was wonderful. They fixed both of my problems immediately. I also called to get service for my stove. I told the people who came exactly what the problem was. They sent somebody out who had no parts. They announced the problem, which I already knew and then they said, “We have to leave ‘cause we don't have the part.” That was yesterday and Thanksgiving is Thursday. I said, “Wait a minute. Why didn't you come with the part?” He said, “Well, we have to diagnose it first.” Then, with great difficulty, I've been trying to get ahold of American Home Shield since that representative left. I need my stove for Thanksgiving like everybody else. It took me until this morning to get ahold of them. The rep said, “Well, they have to send in the diagnosis first. We have to approve it. And then we can do something about it.”

I called in a claim for my dryer that wouldn't run and American Home Shield assigned Fidelity Appliance Service Team to my case. A tech came out in the next two days and he was very professional. He kept his mask on. Overall, he was a pretty good technician. I thought the claims process would be a lot harder but it was very easy. The people were very fast and efficient. My dryer is working perfectly and I'm so happy. AHS and Fidelity were both great. I had a great experience.

The fan wasn't working outside and Harper’s Heating and Cooling was the new company that American Home Shield sent. They had been sending Myers because we got kind of used to them. But I found Harper to be very professional and very timely. The tech worked us in and told us that they were going to be heading up this direction going farther north, but that they would stop on their way. I thought that was wonderful. That was the first time for them to come and assess the issue, and then the second time, once he got the part, we had a doctor's appointment. He called us, as promised and said that they would let us know when they were headed this way. I told him, “Unfortunately, we had left.” He said, “Not a problem. I can control what I'm doing from outside.” When we got back home from the doctor, he had hooked up the fan and the AC was working and blowing better than ever.

My recent claim to Home Shield was for my bathroom. The toilet was running, the bathroom sink was stopped up, and the tub was stopped up. On November 4th, two gentlemen came from C Mayes to unstop the sink and tub, and to stop the toilet from running. They stopped the toilet from running. They put something down the drain in the tub and told me, "Don’t turn the water on for four hours." I left to make an errand, came back to give the baby a bath, and the water is still sitting in the tub and not going out at all. The sink was the same way. So, I called that evening. They said they would send a message to Mayes. That evening, the rep said, “I will let them know and we'll get back to you.” I never heard anything.

A year ago, we had a leak in our utility room that was serious 'cause it was spraying water out of the pipe. The techs were supposed to come but they went to service other customers so they didn't come to us until very late in the day. I called Home Shield a few times to track them down because they weren't responding. The dispatchers were trying to call and they couldn't find them. So, they gave me the cellphone number of the plumbers. They fixed the leak eventually and it stopped so the work was done well. The plumbers came again recently for a sump pump and that was fine.

American Home Shield sent 911 Locksmith Services out. They were amazing. I love them. They came to change six locks. The tech was very clean. He was very thorough. He looked at each lock and he talked to me. I would have him back any time. If I ever need anything to do with a lock, I'm gonna call him. American Home Shield is great, but just don't call customer service because you end up going to India, and they will not help you.

ATR Heating and Cooling came to do the heating pre-check. Also, we have an open washing machine ticket. In both instances, the people called and indicated that they were on their way. They showed up within the window of time in which I'd been told that they would arrive. And especially now in the COVID environment, they arrived with their mask on. We did the same. They were very polite and went straight to work. I have no problems with the representatives that have arrived at my house. I love the process of submitting a claim to AHS. Whenever I discovered that something's not operable, I pick up my laptop or my tablet, and I'm able to submit my claim online. I immediately receive information about who the ticket’s been assigned to, and then I get a follow-up text message. So, I love the process. When considering obtaining a home warranty from a service provider, having had experiences with others, American Home Shield tops all.

American Home Shield is a good company in terms of making sure that the heating and AC issues get resolved. I had a winter check on the system for heating and the tech was perfect. At first, the offer was made to get some other company out sooner but I chose to wait on A-US Air. They're my preferred company. They seem as if they know what they're doing and they get it right every time.

On the American Home Shield website, it said that they had a special for a $75 maintenance check-up of the furnace. We wanted to make sure everything was good for wintertime. Rosenthal Heating and AC came out and their tech was great and very professional. We've used AHs twice this year and so far, it's been very easy. I highly recommend them.

I submitted a claim on Home Shield's website for a light bulb that went out. It was flickering. And then, the contractor was able to find the place without any difficulty. The repairman came in and corrected it. Home Shield was very professional and it worked very well.

My dryer had stopped working. I went online for a claim and that worked out okay. But I would like to see a choice either by phone or by email because what would happen if it's an older person who doesn't have access to the internet? A tech from J. Coppock International came and was very professional. He immediately identified the issue and he said he would have to order parts and come back later to repair the dryer. My claim has been completed and everything is working fine. This was my first time using American Home Shield and I was totally impressed. I'd tell friends and family to try them. I did and I like it.

It's fairly easy doing claims with American Home Shield. The customer service team is pretty good. We use AHS for not only our primary house, but for our two other rental properties, and they've been great every single time.

My claim with American Home Shield for an electrical issue was nice and simple. I went out and bought a new refrigerator. At first, I was supposed to have the refrigerator come looked at. I was like, “I didn't have time, they were taking too long, food was spoiling.” So, I went out and bought a new refrigerator. The guys came and install it, plugged it in, and it didn't work. So, we figured it was a loose wire.

There was a short in my light switch and the tech from GJC Electric did a great job. He took the switch apart and looked at it. He said that the wires came loose. He got a new part and it's been working fine ever since. But I had an issue with the first person who came out to check my washing machine. He was rude and when he came, he asked to turn the air down because it was hot. He spent all of five minutes and said that it looked like the washing machine was overused.

TC Homes, the contractor, took care of the issue with the AC. I need to follow up with them because of one item but otherwise, everything went well. The tech was professional and friendly. I appreciate his responsiveness. He came back a second time when we called because the person at the property is elderly and didn't understand something that he had said before.

If American Home Shield is your home warranty company, you're in good hands. One time, the pilot light on my water heater had gone out. Having tried a few times, I couldn't get it relit myself, so I submitted a service request online and it was straightforward and easy. I called the company to have them come out in case it was a mechanical issue that needed to be fixed and not just a standard relighting. The repair guy who came was professional and very clean. He fixed the issue quickly and then advised me on what to do carrying forward to prevent it from occurring again.

The guy came here and got the job done quickly. He explained what he did. I went through a checklist with him that American Home Shield had provided me. He explained a lot of things so it was very good. He's a well-seasoned, experienced individual. The job was done very well and very professionally. He found a few issues and repaired them. I just paid extra for repair.

The claim submitted to Home Shield was for an oven repair. The contractor came very quickly, got the part, fixed the oven. It took half an hour or so and everything was fixed. It went very well.

The air conditioning upstairs was not working. I submitted the claim on a Sunday and the guy got here about 11:30 am Monday morning. He was great. It took him about 20 minutes to fix it. It was awesome.

I wanted to know about the boiler because I was turning up the thermostat too much I felt, and it was not even cold as yet. Also, I thought it was taking too long to fire up, like there was a ticking sound. The guy addressed everything. He came the next day and he was really good. This is my second experience with and it's been great both times they came out.

My dishwasher had no power and stopped working. I filed a claim and Nice Guy Appliance came out. The tech was very nice. He needed to order a part and roughly about a week later, he came back out and fixed the dishwasher. Everything is great. I've had American Home Shield for about five years and I like it because it's a flat rate. But I don't like how long I have to wait for an appointment. If I were to go directly to a plumber, I could probably get a same-day appointment but I would pay considerably more than $125. It's one of those give and take things. The warranty potentially saves money but it takes more time.

Our toilet was cracked and was leaking. The guy they sent was responsive and more than competent.

The service guys were really good. They were very professional and very knowledgeable. They put on little booties before they stepped on my carpet, so that was really good.

We were not getting any heat from the furnace. It would turn on for about five seconds and then, it would turn right off. The tech said it was a sensor. The filter wasn't cleaning up for the heating to come through it, so it would click in and automatically shut it off. So, he took the filter down. I thought for our insurance, he would put a new one in but he didn't. He said we needed to go to the store and get another one and put it in there or clean the one we had. But other than that, he said he did something with the sensor. He was pleasant but I’m a little disappointed because we thought he was supposed to put another filter in for us.

I filed a claim for my sump pump for my house. AHS said that the claim wasn't covered. I looked at my policy and it was supposed to be covered. I called back a couple of times. In the end, I paid for it and got it fixed myself. I don't think that that was fair to me, especially for having the policy. I wish somebody would give me some answers on that. I'm really disappointed. When I had little things happen, AHS sent someone right on out. But the big things are what's really the problem when those have to be fixed or covered. No one expects to have those issues but if you have them and they're not covered, what's the point in having the plan with AHS?

I had an ongoing issue with my refrigerator and American Home Shield sent the same company out about five separate times but I wasn't satisfied with the service from that particular company. Then I had running water in my toilet. It would just run it periodically throughout the day and night. For this instance with the plumber, he did a real good job. He's the best person that they've ever sent out. They answered all the questions that I had. He wasn't trying to sell me a bag of goods. He just offered that there were other things that they could do if I'd need them. They were definitely top-notch.

I feel good about American Home Shield when I use it. My only concern is that the item has to be totally broke in a way that it’s not working for them to come out and fix it. I have times when there's an item that is pretty close to being broke and it's an item that I really don't want to go without, because it does take about two to three days to get somebody out here. If they can scoop up their service so that if it's something that looks like it's obviously going to break, or stop working, that they can work on that before it's totally shot. Other than that, I've used American Home Shield twice now in the six years that I've been here and it works fine. I call up and put in the claim. Then they get ahold of us or they send me the name of a repair person, and then I call them, and then we set up an appointment. And it gets done.

I noticed that my water heater was leaking, and I thought, “Oh my god, now I need a new water heater.” I tried calling in, and the wait time was too long, so Home Shield mentioned on the phone that you could make the request online, so I made it online. It was a much more smoother process. Home Shield sent a contractor to check it out and they said it wasn't the water heater. It was just the pressure relief valve on the water heater was failing. So, they replaced that, and it was like new again. The tech had his mask on while he was working. He came in, he saw what was wrong right away and fixed it, then went away.

Submitting a claim through the phone with AHS is not easy. I have to wait. But submitting through the website is just perfect. I submitted a claim recently and the tech handled it very well. I was very satisfied with their response. They went out of the way to get these parts that they needed. I haven't seen anybody with that kind of customer-friendly. That was definitely the best I've seen among all of the different ones that I've used.

The guy came out here, saw what the problem was and said he had ordered the parts because it's an older model. When he got the parts, he called me and he installed them in seconds. We had good conversation. This was the second time I used AHS and from what I've received, it’s been great. In both cases, I got a phone call from the contractor to schedule an appointment. I had no problems whatsoever.

I filed a claim for my air conditioning unit over the phone because I wasn't sure at first how to do it. I called and talked to the lady on the phone. It was easy to talk to her and get everything done. May Heating and Air's guy looked at the outside of my unit. He was really nice and very professional. They will come back to put the parts in but so far, everything has been great.

The last claim we did was for the heating system. One side of the house was being warm, but the other side wasn't, so we had to call somebody in. It was straightforward. Although we didn't know all the details, we gave them what we knew. And when the HVAC tech came out, he was able to resolve the issue right away. Our experience has been pretty good. We will keep calling Home Shield every time we have an issue.

AHS was offering the option to fine-tune my air conditioning for the next season. The first group of techs found that I needed to replace something about the coil. Because of it, I kept having to get my Freon added in my thing outside. So they came and they went upstairs and replaced whatever that coil is. The techs were really good. I worked with them before on issues I have with my air conditioning and they came out and fixed whatever the issue was. The AC's been operating fine. It's just starting to make a really loud noise and I'm not sure what that is. So I put it in a request to have them come out and investigate that loud noise. But I had such good results using American Home Shield that's why I've kept them this long. My cousin is in the process of purchasing a home and I've already recommended AHS to them.

Submitting a claim is easy now because you can just do it online and then you get the callback. In the summer, if my air conditioning goes out, that is more frustrating just because it takes a bit longer to get somebody out. But they always do their best with trying to fix things. Our house is under contract. During the inspection, they found a leak on part of the water heater, one of the pipes. The guys came out and fixed it, and they were quick and nice. They wore masks. And the water heater is in the garage, so they kept their distance. I like Home Shield. They have been able to repair everything that we've called them about.

We have a water heating unit in our lower-level basement and it wasn't working. A tech got to come over because what he thought he needed wasn't going to work on ours. He needed to come back the next day, check it out, see what was going on, and why he couldn't get what he wanted to get. He talked to AHS about it to let them know about the part he was initially looking for and he tried to order. AHS said, “Nope.” The tech is coming back to see what exactly he can do. He's been very good at communicating and that's spot on.

AHS is reliable and has been a very good service. Submitting a claim with them is relatively painless with the online, which makes it so much faster. When I had to speak with their reps, it took forever when we got a claim for something. But the techs who recently came out to replace the tankless water heater were great.

I overloaded the dryer, and it wouldn't spin. I just put in the work order to American Home Shield and the tech came out and he said it was the dryer belt. He fixed it pretty much in like 20 minutes. He knew what the problem was right away and fixed it right away. So, that was awesome. Doing claims with American Home Shield is easy. I usually use the online option because it's a little faster. Sometimes, you have to wait a little bit on the phone. It's pretty easy online, just fill out the form and then someone will usually call you the next day quickly. Usually, problems seem to happen at night.

I was having failing light systems. The switches weren't working and I don't know what caused it. The tech came out, fixed the problem, tested all the system and replaced a breaker, and got everything working. So, I'm pretty happy with it. I've had American Home Shield since 1996 and their claim submission process has always been very easy. You just fill out the form, tell them what you're needing, if it's electrical or plumbing and submit it. They'll shoot you an email saying, “Hey, the contractor has been notified. This is the people that should be calling you.” Then they'll arrange the appointment with the contractor. It's real easy. It's real simple. Overall, they're doing very well.

I had a claim on my heating unit. I filed it online and I just did click, click. Bennett Heat Air and Electric turned it on out and came on out here like they were supposed to be. They let me know what was going on and ordered the parts. They were really nice and easy to deal with. They did a wonderful job. I was just really disappointed with the last one with the plumbing because whoever AHS sent out for that, the problem was not solved. Overall, AHS is good.

Appliance Express readjusted the temperature which didn't work. The oven is burning now and not cooking on the inside. But the guy that came out was super. Everybody that AHS sends is pretty good. I had one bad experience from a guy at USA Air, Bobby. One of his employees stole a part off my air conditioner and left my husband and I in 100-something degree days in the heat.