American Home Shield Reviews

Cold air wasn't coming out of the AC unit. There was a motor that wasn't spinning properly. The technician had to repair a part and he was amazing. Having American Home Shield has been a sense of relief knowing that I'm protected against any of these older systems going down.

My washing machine wasn't draining. When I went to take my clothes out to put it in the dryer, my clothes were soaking wet. The contractor that AHS assigned to me was fantastic. I used to deal with the old Jack's Appliances owner and these are the new people that took over. The lady in the office was very polite and the gentleman that came to the house to do the work was very professional. Now, my washing machine works like a charm. I was so happy with my experience and even though I had to wait a few days for the part, it wasn't like they left me hanging. They let me know in the beginning that it may take a little bit longer since because of the COVID, everybody is behind a little bit. But as soon as that part came in, the tech called me and asked if he could come out at 7:00. I said yes because I get up early to make my great grandson's lunch for school. And when he left, I put a lot of laundry in and everything was wonderful.

I have four units in my house, and the unit down in the basement was leaking water. I put in the claim that evening online, and the next day, the repair company called me and said they would be out either that day or the next day. It was a smooth process. When the technician came, he said he had to clear up a clogged pipe drain. He was there for 30 minutes then he went back out and checked the Freon. He said everything was good to go, and I haven’t had any problem since. Everything went good.

I put in a claim for the condenser that was not working and it took three days for someone to come out. He was a very nice guy and he was able to fix the problem. It was great. Last year, the other condenser went. This same guy came out and he fixed the unit. When I had an issue with my heating system last winter, I had another company came out and I was not happy with them. The guy was rude. That aside, I was happy with my service this time. I hope to avoid a really expensive repair job with American Home Shield.

We were getting a lot of rain back to back then it started to smell, so I thought, “What's going on?” Our sump pump stopped working, and when I had it looked at, the repair company said, “Oh, we just need to replace it ‘cause it's just not cutting on the way that it's supposed to.” The guy taught me some things as well about how to check it and keep it maintained in between times to make sure it doesn't happen again. That was helpful too.

The freezer had stopped working, then it started working, and then it started building up ice and water in the refrigerator section. The guy from Sears had to come in and take it all apart and fix it. He was very thorough and educated me as well because I had a lot of questions, and it was a good experience. The claims process with American Home Shield was pretty easy, too.

The fan stopped working and the contractor came and fixed it the same day. The guy changed the fan and it cooled the house back down. He was very quick and prompt. So, I was satisfied with that. I recommend family and friends to have American Home Shield.

I liked the All Tech people that came out for the AC unit that stopped getting cold. The fan went out. They fixed the issue, were very polite and seemed to know. We had another company that came out for when we had a plumbing issue. I wish we had choices of service providers sometimes. They got the issues fixed but the first guy didn't do it right. They had to come back a second time. They sent somebody that was more knowledgeable at that time.

I've had better warranty companies than American Home Shield. I had a slab leak and they said they would cover 1,000 of it, but the guy that they sent was about $2,900. They were like, “Okay, well, if you go with another company, we'll give you $1,000 towards the fix. And then, because we didn't do our services, we'll also reimburse $100.” They reimbursed the 1,000, but they never reimbursed the 100. I probably talked to five different people. Three of the five said, “Yeah, we'll get you the 100 back. We're just waiting to get it the processed.” The other two were like, “Well, we don't do that. They were wrong. No one ever told you that.” I was like, “Okay, just go back and listen to the calls.” I finally gave up on that.

H.D. Service has always been great. They came out recently for my AC claim. I've also had a separate issue come up that wasn't a warranty thing and I called them for it and they did a really great job. They're awesome. AHS is awesome too. Their claim process is super easy and straightforward.

The service has been great. It's nice to have the coverage and the exceptions to it are very reasonable. I had a very small problem with an air conditioner and they came out right away and fixed it. It was very efficient and the vendor they hired was very good.

We're enjoying AHS a lot. We're very old and it’s very convenient to be able to have somebody to just call and take care of it for us. They also send me good people. Their customer service has been above average too. They get right back to me and help me.

I've had American Home Shield since I bought this house four years and I've used it about four times. Last year when I used them, I was on hold about an hour and a half to talk to somebody. But this time when I've called, it's been three to four minutes. They've gotten a lot better. That $100 deductible may seem pricey at first, but in the long run, it's not going to be at all especially in an AC situation. My premium is about 1,000 bucks a year but if something major goes wrong and I'm covered, then it's gonna pay itself off.

The people that come out do give good service. South Belt helped me upstairs. I paid $1,200-something for the inside unit. I told the guy that we were struggling to pay then it broke again. We called the people and my wife talked to them. We wound up paying $70-something. They gave us a little discount because they had just been out there to fix the unit. But it was difficult to get the rep to understand what we were going through. We have been calling back and forth. The unit kept breaking and we would pay so much money. My electric bill was over $1,000 a month because the unit broke. We don't mind paying but if we’re paying the same amount of money or more money for the same thing, why can’t American Home Shield replace it.

It's pretty simple going through the claim process of AHS, except if you have to get multiple items checked out. There's no good process for that. I had to file a claim to get electrical work done and none of the stuff was listed. I just hit “other”, and there was just one checkbox. Then when the guy came, he said, “We’re only supposed to take care of one thing while we’re here.” But when I was having an issue with the water not flowing, backed up in the toilet, and it wasn't flushing correctly, they took care of it and it works fine.

The dryer wasn't functioning so I submitted a claim online with AHS. Their website was very simple to use. Sears West Palm came to fix it. They replaced the belt. This service with the dryer was great. But the service with the AC that I'm going through is absolutely **. It's hit or miss with AHS.

There was a smell in my bathroom. The plumber ended up changing the wax seal on the toilet because he said it was worn and that could have been the reason for the smell. He was good but I wouldn't want that contractor to come back. It was like me getting someone down the street to come to my house. It was a little uncomfortable. They didn't have any kind of mask protocol.

I had three hose bibs leaking and Budget Air Conditioning, Heating & Plumbing replaced those but with one of them, they had to cut a hole into my basement ceiling. They said somebody is supposed to call and schedule to come patch that cut up. They said they weren't sure if AHS is gonna call me and schedule and that they've sent pictures to AHS. It's been a week and I haven't heard anything. But it was great communication from the techs from Budget and they were very professional.

Westside Air Conditioning recently came out for our claim with AHS and they found a problem that the air conditioner had since the house was built, and they were able to solve it. They diagnosed the first problem and then they had to wait for the parts for two weeks to come in. Then, once the part came in, they came out the next day. After they did the initial repair, they also found other issues, so they had to come back three days later to fix out everything. We've owned the house for 10 years and the AC is working better than it has ever worked for us. Our deductible is $100 for the service fee and if we would have paid for it on our own, it would have been probably $600.

I used American Home Shield's service for an AC call just recently. I went online and used the online service that they had. I just selected AC issues, put a credit card in, and that was it. Then they sent a notice saying, "Hey, you had an appointment schedule." It was real easy. The guy that came was really professional. He got everything working fine. So, everything was great. The breaker needed reset but I worked on other stuff that was acting up too. So, he found those stuff that I needed done.

When Royal Plumbing came out, I had a leak on my second floor. Our house also had a leak in the bathroom but the plumber was saying it was because the toilet is old and it was cracked. He said I would have to replace the toilet. He ripped out a portion of my ceiling to get to the leak. These are the original pipes on the house that was built in the late 1940s. He said that it was a preexisting problem due to the age of the house and the plumbing was put in wrong. He was young and I don't think he knew what he was doing.

We had an issue with a toilet that was stuck and wouldn't flush, and it had to be replaced. I put in the claim on a Thursday, and the plumbing company came out on a Tuesday. It was easy, accessible, and the process was smooth. The plumbing repaired it the same day they came out.

Our air conditioning went out in August in the desert. Crispy Air & Heating came to our aid very quickly and efficiently. I would recommend both American Home Shield and Crispy Air to anybody. I am 100% satisfied with their work. It was very easy to submit the claim. I was frustrated though because you get the girl in the Philippines, and the first thing she asked was for 75 bucks and I didn't know about that. I thought, “I'm sitting here in a 110 degree house and you want 75 bucks before we even talk?” Other than that, she was very nice and she handled it very well. I asked for a supervisor and she talked me out of it, which is her job, and she did a great job. Then she processed my claim and they came out and fixed it. I'm happy I bought AHS.

I had a great experience with my recent claim with AHS. It was easy to navigate through their website. They were also able to help me right away. At first, the people weren't able to come out for five days. Then they kept me on hold. But they looked around and somebody was able to come out the next day. The tech barely talked to me, but the work was very fast. He was in and out within 15 minutes. Our AC works now and we've had no issues with it since.

I love American Home Shield. When my AC unit was putting out air but it wasn't cold air, they took care of it, and I will highly recommend them. The repair man was gonna come on the same day, but I had to reschedule 'cause I wasn’t gonna be working from home until the next day. He worked around my work schedule and fixed my AC. American Home Shield is really beneficial to have, especially if you don't have a lot of resources to go to. If you need something fixed, you can call them. They'll set you up and it's a reasonable price every month to have it. It's a nice little cushion if you have an appliance or something go bad.

Sanchez Appliance came out for a washer claim and they tried to fix the issue. It had a squeaking sound and the tech tightened up a not. He said that might take care of it but two days later, the washer was doing the same thing. I called AHS this morning to put in another request for the same issue. The tech has called me and told me he could come out this afternoon to try to look at it.

I've been a customer of American Home Shield for close to eight years, and for the last year and a half, their customer service and their follow-up are absolutely terrible. You're communicating with people that do not understand. They use offshore call centers. If I talk about a garden hose bib on the side of the house to someone here in the US, the person would understand. It took me 15 minutes to explain to this woman on the telephone. She kept thinking it was a faucet inside the house. It was ridiculous. Then, they have the hold wait for the supervisor to get on. It can run anywhere from 1 minute to 45 minutes before I can get a supervisor. Generally, at a supervisor level, they at least get some understanding of the issues or the problem.

I was really pleased with the man who came to check the electrical problem I thought we were having. He was very knowledgeable and professional talking to us. The contractor still has to come back. We called and we asked about the status and they told us about it. When it is time for them to send someone out, they would call and let us know.

The AC wasn't cooling and American Home Shield got it all taken care of. The tech recharged the AC and everything was great. I’ll recommend them to anybody.

All American's scheduling method was interesting, but they did it via text just like they said. The tech showed up a little bit early, which was great. At that time, he was diligent. Everything was leaking in the air conditioner. There was a block of ice that melted. He cleaned out something and rinsed out the pump. For future reference, he took the little pump thing and showed me how to clean it once every three months. He was very thorough in his explanation and my unit is working fine now. I've dealt with other AC contractors in the past and one in particular took 56 days to get it right. They had to go back and forth, and back and forth. But the tech from All American was very punctual.

I'm having problems with my refrigerator. I had a repair person come out and work on the refrigerator a couple of times. He was very professional and he worked well. After he left, the refrigerator worked. A couple of weeks later, the problem started again and the refrigerator stopped working. American Home Shield sent out another contractor. He come out on Friday as scheduled. Unfortunately, the problem was not diagnosed correctly. They will have to order another part then reschedule another visit.

My water heater would never shut off and my bill was really high. Mark the tech explained to me what the issue was and where they were happening. He told me the first thing he was going to do was change the valve and if that doesn't work then we would probably have to get a new water heater. It turned out that was the issue and now the water heater is working. The claim process was very simple and smooth. I liked it.

Whenever I call American Home Shield, they take it seriously. I am extremely happy with their service.

In my recent claim, my washing machine was out of balance. It wasn't wringing clothes well. It was just like the clothes were sopping wet when they were finished washing. The repair person that came out told American Home Shield that it would cost too much to repair it. AHS has a program where you can go to their site and pick out a washer from there. But they didn't have one, they were out of stock on a lot of their inventory, so they offered me to go to a local appliance store and get one up to a certain amount of money. I did that and I put it on my credit card. I had to give them my receipt and they're supposed to reimburse me. I also had a claim on the ice maker on my refrigerator. They sent somebody else to fix that and they replaced that ice maker. Overall, AHS is good so far. I pay for months, I'm an elderly woman and I live by myself. I live next to my son, but I don't want him to come over every time I have something to repair.

When my refrigerator started getting not very cool, the repair man tried to fix it. I was hoping it would work, but it didn't. I'm getting a new fridge, and American Home Shield ​is paying some of it.

We had an issue with the AC and luckily, it was a simple fix. Roman came out and he actually worked on our AC last year. He was with Air Climate Solutions and he was really top-notch. He is punctual and kind. He goes out of his way to make sure we understand what the issue is and he always makes sure we feel like our AC is running top-notch. He makes sure that there's nothing else wrong. We thoroughly enjoy having him work on our AC.

When I call American Home Shield, I'm able to get in touch with them. They've gotten somebody out to take a look at what's going on. The contractors have been very accommodating. I've just had one or two that were a little sharp and impatient. The first time I called them was about a gas furnace and I happened to know the gentleman who came out. He told me that everything needed to be replaced, that it was in bad repair, and home warranty wouldn't agree to that. They told him to just do what he could to patch it. He patched it and it worked a little while, and then I had to call someone back out again for another patch job. That didn't start really well as far as that.

American Home Shield's service to me has been good. Years ago, they replaced a stove for me. Other than my air conditioning, they replaced the condenser twice. We had to pay for freon though which I don't understand. It seems like they're not willing to replace the whole thing. That's the only thing I have a gripe about. I do respect the service but I don't respect different state laws that they have.

I've used American Home Shield and their people were very professional and good at getting the service I need in a very timely manner. There was one time that they didn't cover an item, which was in the contract. It was something with the garage door. There was another time, they didn't cover Freon for the air conditioner. That was part of your contract as well. The other times, the home warranty saved me some money. There was a contractor that had come out several times and I found them to be good. Unfortunately, I'm gonna have to look at another plan because the cost with American Home Shield keeps going up so much. I’ve had the home warranty for five years and the cost has gone up incrementally after the first year. I started out at about $58. My monthly bill last month was 75.

One of my air conditioning units quit. It was blowing air but not cold air. It took the repair people three trips because they needed parts. They fixed the air conditioning unit and now, it’s good. Having American Home Shield is okay even though the claim still cost me some money. I was surprised. I didn't realize at the time that I was supposed to pay for the Freon. Other than that, I'm happy I could rely on American Home Shield and had them repair my unit.

American Home Shield’s service is wonderful and I would recommend their service. It works perfect for me. Over these two years that I've been using the insurance, it has done a good deal for me. They're pretty quick. I have a pretty good service, so somebody comes right the next day or so. If I put some claim in the system, I will have an answer right away. I recently had an AC issue. It was lacking coolant and the drain was clogged. So, the techs had to do some sort of drainage out of that specific drain hose and it was okay right after that.

The contractor came to look at my AC because it wasn't blowing cold air. I told them the symptoms of what I noticed from the AC and then they replaced the thermostat. The claim process was very easy.

The AC capacitor stopped on the Saturday of Labor Day weekend. I couldn't take the contractor, Perry Mechanical, on Tuesday so they came on a Wednesday. I was without the AC for a while. But the tech found the issue and he wasn't here that long for the repair. It's been going good ever since.

By virtue of an inspection on the home that we're selling, we had some write-ups on the inspection, and one of the write ups was the upstairs shower faucet didn't have a stop. For the shower mixer, when you turn the handle, it kind of hesitated or hit a little spot, but you could make it go 360 degrees. Nick from 5 Star Air Quality came out and said it was the mixer valve. He pulled the mixer valve because he couldn't figure out what the brand was.

The garbage disposal was leaking from the reset button. The gentleman that came listened to me and didn't dismiss me, which is important. He went in and checked it and said that he would replace it. Within a matter of minutes, he was on his way out the door. It all comes down to whoever American Home Shield sends locally, and this guy was really a professional.

I put in my initial request on the 28th of August. It was in reference to my refrigerator that kept shutting off from the breaker box. First, American Home Shield said that they were gonna send an electrician out. I asked, "If you send an electrician out, do I have to call for the request for the refrigerator?” They told me no. When the electrician came, he checked the breaker switch and a breaker box. He said it was short, so he changed it. Then he told me that he was putting in a request for an appliance guy and left. American Home Shield said that the electrician found that there was nothing wrong with the breaker box but he did find something. He changed another switch instead of the refrigerator switch.

I paid for a plumber to come out. He came out but he didn't even look at the problem. He tried run a snake and said it was a blockage. Then, he left. I wasn't satisfied because telling me it was a blockage didn't mean too much. He didn't say whether it could be unblocked. So, I ended up paying again for plumbing services and AHS sent the same guy out. He went to another area of my home and looked behind my washing machine. Then, he went to my bathroom where I was having a problem and he looked. He didn't touch nor do anything, and said that he couldn't do it.

I would recommend American Home Shield. Everything was processed in a timely manner. You know about your appointment ahead of time and on the day of, and it was an easy transaction. When I called to set up an appointment, they gave me the name of the contractor that had been assigned to our case. Then a lady from called me and got me in two days later. Whenever the guy was on his way, he gave me a call to let me know he was coming. The air conditioner was clogged up and he cleaned that. We were about a pound low with freon and he put freon in.

Every time I have something done, American Home Shield finds somebody or does it the cheapest way as possible. I had the hot water heater go bad recently and instead of replacing it with the original model, they went out and they put me on hold for five days, and I had to wait with the water heater leaking. They found a cheaper model to put in and that's not right.

Service people came and fixed our toilet and they replaced the instant hot water dispenser. There was a spa which was not working because it had an ignition wire chewed by either rats or squirrels. American Home Shield did not cover it. I was a little bit disappointed about it and did not have enough patience to fight it forever. I got that fixed by myself. American Home Shield needs to specify a little bit in a bolder print what is not covered. Other than that, their service has been fairly good.

I've been a longtime customer. I had a number of issues here in the past month with various things. But overall, it has been a very good experience. Sometimes, it's difficult to talk to a live person, but I managed this last time after a while. I finally talked to somebody because I selected the number two option or a number two group to come out and take care of my problem.

Our AC was blowing, but nothing was cold. The tech said something was burned out, and he replaced it. Now my AC blows cold air. Everything was good.

The water heater had a leak and when I called American Home Shield, they sent the contractor. I wasn’t here when the first guy came but he shut down the water. He should check a little bit more though where the water was coming from. He didn’t leave us the cold water. But when I called AHS back, they sent the guy back and he did what he was supposed to do. I was happy and I will call my friends and my family members, and tell them to go with American Home Shield. I never have any trouble with them.

When my AC failed, I paid 100 bucks for the service call and had someone to come out and have my air conditioning work done. It took them 24 hours to get ahold of me after I made the claim. I reached out to them then it took another three days for them to come out to my house. The first time the technician came, he fixed the unit to where cold air was blowing. But he didn't fix the problem. They had to come back out and attend to that.

Some lights in our refrigerator went out and Hotshot Appliance diagnosed the issue. They had to order parts and they came back out the very next day.

I called American Home Shield and then they told me who was coming out for the air conditioner. The guy came out and said he needed to get a part for it. He went to Lowe's, got the part, and cleaned it out, and left. But after about two months, the air conditioner was clogged up and doing the same thing again. The guy had put Freon in so I didn't understand why it wasn't getting cold. I called American Home Shield back and they sent another person out. The guy that came out said the line was still clogged up and he cleared it out. After that, the air conditioner was working. Both guys were professional in their own thing. They did a good job.

Appliance Repair Service repaired a fan in the microwave and there was a clog in the dishwasher. I called on Wednesday and the tech was here Friday. He probably would’ve been here sooner but we couldn't accommodate until Friday when somebody was here. He was a good guy and I will recommend him. So far, everything has been fast and accommodating. We had Sears for many years until they closed and AHS is better. They've done everything I've asked.

When I scheduled the appointment, the rep from American Home Shield told me someone would get in touch with me within 48 hours. But Bill’s Plumbing took about a week before they came out and that was my only bathroom to use. Other than that, the gentleman knew what he was doing and got it fixed quickly. I've had two calls to AHS for repairs and both had been repaired successfully.

I've had a great experience with American Home Shield. They've replaced my washing machine, dishwasher, and garage door opener. If they couldn't fix something, they replaced it. When I had a clogged washing machine drain, techs came out within two days. They snaked the drain and cleaned it up. Everything has been working fine. American Home Shield has been excellent.

It's always hard trying to get through. I've waited as long as an hour, hour and a half. I hate when something breaks, because it's a problem trying to get through. But as soon as I talk to American Home Shield and they give me my person who would fix whatever needed to be fixed, I'm fine. The contractor did a great job. They did my sink. It seemed like it was clogged. And my guest bathroom was leaking. I've had American Home Shield for at least 15 or 16 years. I had them before in the old house. And I've been pleased. It has been a great help to me because having to find somebody that is reliable and do good work, that's something that they do that makes me happy. Because if I was a man and I could fix some of these things, it would be great. But that's not the case, and so I enjoy the service. I enjoy that there is an option.

My door wasn't going up and down anymore. I called American Home Shield for a claim and that was easy. It was over the phone and I just talked to the automated part of it. They set an appointment. The contractor was polite but I had to pay them 200 and some dollars to fix the problem. Their tech said the issue was the springs on the side of the door that makes the door go up and down. I was satisfied with American Home Shield and I recommend people to them all the time. I gave them my neighbor's information as well as that of my friends.

When my air conditioner was blowing warm air, a technician was out the next day. He said a wire was burnt out and he fixed it within five minutes.

Our recent claim was a rekey for a new move in. The tech was very professional and friendly. And got the job done quickly.

Submitting the claim to American Home Shield is very easy. You go online and click on three things. You say AC, what kind of AC unit it is and what's wrong with it. It's very simple and once you select those, it goes to the payment screen. Then, once you finalize the payment, they will say who your contractor is and that they will contact you shortly here, and you'll receive an email confirmation, etcetera. It was a very smooth process.

My AC unit wouldn't cool. The techs submitted the paperwork to American Home Shield and they're looking into it and trying to figure out what's the deal. I'm waiting on them to approve my claim. I'm pretty puzzled as I don't know what's going on. It's taking too long for them to approve it and get the techs back out. I talked to AHS a few days ago and they said the technician didn't give them enough information.

I had some plumbing issues recently. The shower was stopped up and the toilet wasn't flushing properly. AHS had someone come out and they did a great job. I’ve had other repairs too and they've all been great work.

American Home Shield is good. They send specialists out when you have an issue. I had a leak that went from the upstairs washroom down to the bar. It was 4:00 in the morning when I noticed it ‘cause I was on my way to work and I filed it online as a leak right away. As soon as I put it on American Home Shield, I already had it assigned to someone. Then at 9 o'clock, I called the company right away. Initially, the plumbing company didn't come when they were supposed to come. They came a day later, but AHS did their part.

I had a leak at the top of the ceiling in my kitchen. The plumber did what he could do. He told me that he couldn't really fix the leak because the caulk was not sealed all the way on my tub and he couldn't pull that up because it's not under warranty. He told me what I needed to do to fix the problem. He said to call back if that didn't work and it was still leaking.

American Home Shield did great. They had somebody assigned to me within 30 seconds. That was so fast. The issue with our AC was the evaporator, and the contractor had to get approval to do it, so they had to come back another day. They did a good job. I had American Home Shield before too, so it's not the first time I've had them. It's a good service to have, and I would tell friends to use it.

We had a stoppage in our plumbing and a plumbing company came the very next day. They were able to resolve it.

The on and off valve for my washer was leaking and I made the claim to American Home Shield on my app. I loved it. It was so much easier than having to call and wait on hold. The first contractor was supposed to be at my house between 11:00 and 1:00. They showed up at 9:30, which was perfect, and they had the repair done within half an hour. They changed the bushings on the faucet.

I had a leaking shower head. It was squirting out all over the wall. I called it in on a Friday, but the company couldn’t get out until that Monday. Then the technician was also still kind of late on the time that the company gave me. I called first because we were getting down to the last two hours of the block time that they had. But then finally, the technician reached out to me saying that he would be running late. He kept me updated. They have an app and they share it to show where he’s at on route. I appreciated that he gave me courtesy calls. If he hadn't done that, then it would have been a problem. He was perfect and quick. The shower head's working good so far.

We've had to use AHS twice and both times it was for the washing machine. I liked the tech from Southern Appliance Solutions a lot. He seemed very knowledgeable and fixed it the first time. I had looked up the codes that the washing machine was given and either it wasn't draining or there was something wrong with the computer inside. That was the conclusion he came to also. We are new in town, so I don't know any repairmen. It’s really nice to call AHS. They call a repairman that they have worked with and trust.

I had two service orders out for plumbing. One was for an ejection pump and one was for the water heater. There were two different companies that came and the process was incredibly easy. The last home warranty company I've had for the house never had any contract providers in the area, so if I would submit a claim, I'd never hear back and months later, they would come and say, "We don't have anybody that can do that. You have to get someone yourself." But American Home Shield has never done that. You put in a claim online then somebody calls you and comes out to see the problem. With American Home Shield, they make it very simple. The combo plan covers mostly anything in the house.

The guy who came out for my oven was courteous. He introduced himself and he wore a mask. He was very careful. He diagnosed the problem and fixed it. My oven is back to normal. When I sent in the claim to AHS, they asked me to share the video of the appliance and I liked that. That was new and it was very helpful. I didn't have to bend any kind of way to try to read the serial numbers. All I did was do the video and took a picture of the appliance with the serial numbers and that was a whole lot quicker than just explaining to them. I've dealt with AHS before and it wasn't that great. But this time, it was a whole lot better.

I like American Home Shield's claim process online better than trying to make a phone call. We filed our claim over a weekend. The contractor came right out on a Monday. They were very professional and did a good job.

When the motor on my AC unit went out, I set up my request online, and it was easy. It took a couple of minutes. It happened over the weekend, but the guy was here at noon on Monday and he was really good. He was able to fix my AC the next day once he got the new motor replacement.

The tech from Vate Home Improvement did a real good job with the refrigerator. He checked everything and he replaced the defroster unit, the timer, and some other things. He did about everything he could do and he could think of. Now, he's gonna have the compressor and the Freon checked. He called me and told me that he'd been in contact with AHS. Then, I contacted AHS and they said they're hunting for somebody that can check the compressor. I'm still waiting but I understand things are slow right now.

We had a problem with the flapper on the toilet and Murray's Plumbing came out and replaced the flapper part on the inside of the tank. Also, there was a problem up in the shower head and so they had a shower head that they swapped out. Everything is perfect. I made the claim through the website for American Home Shield but it didn't ask me for any details. It just asked me if it was plumbing. They usually ask you to write out a description but for some reason, I didn't get that on the site. Also, the site could be more user-friendly if it had radio buttons to let you select not just one but multiple things happening.

I just bought a house and three of four toilets were not working properly. I called American Home Shield to come and look at them. They sent a couple of surveyors to determine the problem and they sent a plumber who tried to fix it. But over the holiday weekend, the issue reoccurred, so I called Home Shield again. They came in today and looked at it.

I had an issue before and when I called to have a company come out, they never came out. I had to keep calling them, and they actually came out after I made the call. There was some bad communication and they canceled three times. They had to keep rescheduling. This most recent time with the AC, my husband got a little bit confused. He thought that the company was supposed to call us, but come to find out he needed to call them so. But it did work. They came out and fixed it and they were gone. I like that in having American Home Shield, I'm paying the monthly fee and they cover things and I don't have to come out of pocket with a lot of money at one time.

The air conditioning went out and it was very hot. I checked out the compressor and the motor of the compressor was not working. I called American Home Shield and somebody answered the phone right away. The young lady was very helpful and she told me that the next day, a technician would contact me. At first, I kind of did not believe her but the next day, the contractor called me very early and asked if they could have a technician at my house between 11:00 and 1:00. The guy came out and worked for about an hour. He changed the motor and that was it. It was a very good experience.

The dryer wasn't getting hot. The element was shot. So the contractor came and fixed it. It was working fine a couple hours when they left.

Our tenant complained that the dishwasher wasn't working very well. I paid the fee and Sears came out. They did an assessment and showed me that the dishwasher was working fine. We love Sears. Also, it's been good so far with AHS.

Our garbage disposal was not working. The tech had to come back to replace it another day but he came back in a timely manner. He was good. AHS's claim process seems to be okay. I call and they send someone so it usually works out really well.

The AC unit wasn’t cooling down. We left the inside thermometer at 76 but it was constantly registering at 78 or 80. The contractor came out and cleaned it and then topped it off with Freon. It worked fine and the unit has been great. It's very, very easy to submit a claim to AHS. I just go online, request a service, and then they call and we get it scheduled. As a matter of fact, we have another service today. I noticed that the water heater was leaking around 10 this morning. I went online, made a request, and the contractor will be here in a couple of minutes.

A tech came in for the washer and he said the reason the washer wasn't working is that the water wasn't turned on. When he turned the water on, it was leaking so then we had a plumber come out. The plumber said it was leaking because the hose wasn't screwed on tight. We tried to get the washer to work again after he got that to work and the washer still isn't working. We decided to just replace this washer and dryer. But when Best Buy came to remove the washer, they said that there was a plumbing issue with the hot water. Now, we're having plumbers come out again because they can't detach the water hose at all from the washer because it will just leak.

Every once in a while, I have issues with American Home Shield's websites. I’ll go in to login, and I'll have an issue. This happened to me a couple times. I’ve called and notified American Home Shield and they seem to be aware of the issue. But in general, the website’s fine. I needed someone out here for the toilet that was leaking, and I completed the claim form online. I was given the name of the contractor and their contact info whether it's phone or email. Nussbaumer Plumbing came out. They were professional and pretty quick as well. All in all, American Home Shield is a convenient service to have.

American Home Shield is a good company. They've done a stove for us. Recently, a technician put a part in the refrigerator and it started cooling a little bit, but then it would stop. They also came out before for the washing machine. When you let the lid down, it's got a little computer thing in it. The thing is not working. The little latch wouldn't close, and it wouldn't let it come on and wash. They replaced that, and it's doing fine.

I called AHS to submit a claim for the AC unit. The tech came out a day and a half later and fixed it that day. It was fine. He was very nice, helpful, answered all my questions and was very professional.

When I submitted a claim with AHS, the techs came out the next day. The system ended up being frozen and needing some filters replaced in the attic. The tech told me what to do, how long to wait, what settings to put on the system and I followed all his advice. It's back up and running just fine. However, the contract of AHS is not super clear unless you read the entire thing. It's not super clear what your obligations are in addition to the booking fee or trip charge. But other than that, the booking process and the speed that they got somebody out were great.

AHS does their job and they do what they say they're going to do. They back up their work and if you call them and you're not happy with someone, they'll send someone else out. With my recent claim, the first time the techs came out for the refrigerator, they tried to fix it but it still dripped water down the icebox. So, they ordered some parts.

My experience with American Home Shield was horrible. The men that come are very nice. I have nothing against them, but they don't know the first thing about fixing a machine. Before the guy left the last time, he said, "Oh, it's increased now. It doesn't cut off as fast." I said, "Well, that's wonderful." He walked out the door, I went to do a wash, and there was no heat. They have not fixed it. Now, I had called them once before about the same machine. They told me, "Oh, you have to blow out the thing." I had the vent blown out twice. It was not the vent. Then, they changed all the circuits. It was not the circuits. Then they said, "We have to order a thermostat", so they ordered a thermostat and put it in. It doesn't cut off as fast, but it's not drying a wash. I'm pouring out money, and the dryer has to be replaced. If they cannot fix the machine, the warranty was supposed to replace it. I am extremely frustrated.

The unit was acting erratic and the tech from Rick's Appliance Repair needed to refurbish the entire unit. It was replaced.

I had to rekey the whole house and the technicians that came out were proficient and friendly. It was really smooth and easy. So far, American Home Shield was pleasurable.

We needed our hot water heater serviced. And then, we ended up needing it replaced. AHS took care of that for us. The techs got the job taken care of pretty fast.

We had a leak problem and there was water everywhere. It damaged my walls and the whole bottom of the tank was rusted. I did a claim online with American Home Shield and I normally do it that way because customer service reps over the phone never know what they’re talking about or they hang up on you. The techs who came for the were great. But I called American Home Shield and asked them stuff. They sent me an email and said it was some price. I called and they said my appliance was not covered. I asked them to explain what was not covered and if they were going to replace my water heater.

Something was wrong with my garbage disposal. It wasn’t draining. It took someone to come out three times to fix the problem. I wasn't happy in the beginning because I kept calling for the same problem. But it's fixed now.

The blower motor on the furnace for the AC would cut out after it was on for about 7 to 10 minutes. When the contractor came out, they initially thought the motor was bad. When they came to replace the motor, they said they didn't have the right bracket. But then the guy said the issue was a loose wire. That seemed to fix the problem with the blower motor. But then they had to come back about a week later because the compressor outside stopped working. So they replaced the capacitor in the compressor. It seems to be working since. All the tech seemed real nice. The only downside was on their second visit, they gave me a window of 9:00 to 2:00 but they were running behind that day and they didn’t show up till about 5:30. Overall, I'd recommend American Home Shield. I was surprised how quickly they were able to get somebody out when I first called them.

Sharper Solutions came for the dryer. It was taking four different times for my clothes to dry and there was a clinking in it. So, the tech took the top off. He found some change had gotten stuck in the things that come in on your dryer that help tumble your clothes. So, he got the change out of that. He checked my air flow and let me know that it had medium to light air flow coming from the house and that that portion had to get cleaned out. They couldn't do that but right now, it's working fine, since we paid somebody to come out and clean that vent.

The AC stopped running and we were having that whole week of heat, so we called Home Shield. They immediately hooked us up with Main Line Plumbing. They set us up for like the next day, and the fellow who came out diagnosed the problem right away. In a matter of minutes, it was all working and running, and the house was cool again in several hours. American Home Shield is very professional. They get to the root of the problem, and they call you back. They're available. It's good communication, professionalism, and they're prompt and kind. I like when people are kind on the phone when you have a problem.

I had a claim back in March for the refrigerator freezer and AHS sent out Hot Shot Appliances, which was horrible. Whatever they did never fixed the issue and I was losing a bunch of food. The agents at AHS would try to help me and eventually, I got one that was able to get a new contractor to come out. AHS sent out Exclusive Appliance Repair and they were the best vendor AHS could ever send out to anybody. The tech was really nice and very professional. I've been happy with American Home Shield.

AHS has honored every part of the contract. I've never encountered any time where they haven't honored what they were supposed to do. The only problem I've had is that there are certain state laws that require additional repairs that aren't covered, but it is clearly stated in the contract. The techs that came out recently for my claim were very communicative and they came out quickly. Took care of the problem and explained it to me without any issue. Totally, AHS is worth the monthly fee.

We had a copper pipe that had pinholes in it that was leaking. A contractor came and replaced that section of the pipe. Unfortunately, they couldn't do any of the drywall work so I have to do that. But the leak has been fixed. American Home Shield has always been responsive and quick. They made sure that the problem was fixed. It's definitely a great thing to have on my home.

The left front burner on my stove would not decrease the heat to medium heat. Also, my dishwasher would make a terrific noise when I turned it on. The work done by the contractor was the best I've had yet from Home Shield. It was very good. The guy immediately knew what's wrong and he knew where it was and what he needed to repair it with. He ordered the part and fixed it. He told me it was a switch and that they sometimes go out.

We went to American Home Shield's online portal and created a service request. A tech came out on time and he was very professional. He gave me a 30-minute window in advance when he was coming. He looked at the system and gave us what was wrong with it. He had to come back the following day. He sent me a text the night before saying that he would be arriving between 8:30 and 9:00 then gave me a call in the morning. I was very pleased that I could work around my schedule to be at home and get this issue solved. I'm very pleased with their service. We had to spend a night at a hotel because it's so hot in Texas that we couldn't stay at home. It was very good that we only had to stay one day at the hotel out of pocket instead of two days. The work usually takes other folks more time. I'm very happy with American Home Shield and will be continuing to do business with them for a long time. I'll tell others to hire them as well.

The AC wasn’t pushing cold air. The contractor called to set an appointment to come out and they were within their window. The tech replaced a capacitor and he was in and out in 15 minutes.

I called American Home Shield for a claim and got a female foreigner that I could hardly understand. Before I put in a claim, I am charged the $100 service fee so I wanted to make sure my issue was covered. I asked a simple question, had the contract in my hand reading it. I was explaining the problem to the rep but she kept going all around so I asked her to let me speak to somebody else but she wouldn't let me. She said she could get me to someone else but she was trying to help me. I told her I was not liking the way she was helping me. She said she would just put me back in the call rotation. She was rude and she hung up.

Everything was good with American Home Shield and Best H.V.A.C. I have no complaints about these guys.

On the small stuff, Home Shield is good, but on the bigger stuff, it's not so good. It depends on what the issue is, but this most recent claim went great. It was for a gasket replacement on a refrigerator. The repair company had to order it, but it was slick. They did the first part of it via video. They asked me to take a picture of the refrigerator, then the ID tag from the inside. Took a picture of what was wrong with the refrigerator. In 45 seconds, they said they’d order the part, and it might be a while. A few days later, they said they got the part in a lot quicker than they thought. The guy came out, put the part on, and that was it.

Beware! Paid them for several years. When it came time for the AC to be fixed, the company they sent Total Air Care claimed they would not fix unit because they felt someone had tried to fix it. Total **. After back and forth for 12 days AHS declined claim. When I went to cancel 2 policies, I had with AHS I was contacted by Toyal ** who promised she would work on claim and personally call me. Ha Ha! Never received call from her but instead a call from the call center at AHS to say sorry no fix! Look at Select Home Warranty. Lower service call outs and very reliable. Sorry AHS you’re great taking our money but fail to provide the customer service and promise to fix. P.S. it was 2 wires that was loose outside to get AC back up and running!

In September 2020, our real estate agent purchased for us a one year policy with American Home Shield as a gift towards our newly purchased home. The policy expires this month and I received multiple phone calls and emails asking us to renew. My husband and I were considering renewing but knew we had until later this month.

The AC breaker switch would periodically trip when the air conditioning was running. I was told that it was probably not the breaker switch that was the problem. It was something that had to do with the AC so I called American Home Shield. The guy who came out was very professional. He explained to me what he was doing and he fixed it. American Home Shield is an A rated company. I've been with them for many years and I've never had a problem with them. I have a son who just bought a house. I encouraged him to get American Home Shield and he got it. So far, he's had to have his dishwasher fixed and American Home Shield ended up replacing his dishwasher.

The issue hasn't been addressed yet. Our ice bin in our freezer is not coming out all the way. Appliance Pro has been out twice to work on it. They felt they had fixed it, but it's doing it still. I did call American Home Shield and requested a recall, which they took and supposedly conveyed that on to Appliance Pro. Appliance Pro said once they got that recall, they would be able to come back out. But they still haven't come out yet. American Home Shield could improve the people that receive the calls. They could have a better handle of English. They know their products, but they don’t communicate well at all. They're all of another nationality. American Home Shield could also improve their telephone prompts. When I call, I have to go through the same set of commands four or five times before finally reaching out and get somebody on the phone.

If you open the door while the microwave was on, it would trip the breaker. The technician came out and asked me some questions. He proceeded to change out a switch and provided some operational instructions, and within about a half hour, he was done. Submitting the claim to American Home Shield was simple. I have a premium plan, so all I have to do is pay $125 every time I call, and that covers parts and labor.

We have a young child, and our AC wasn't keeping the house cool enough. It would be 6 or 7 degrees, depending on how hot it was outside. Our AC would run the whole time, and we wanted someone to come out and look at it. I did the claim on my phone, and it was convenient. I got the name of the company and then they reached out to me to set up a time. The guy came, looked at everything and said the cooling system was functioning how it should. He just thinks the house may not be insulated very well. He was very professional, and if I had to have him come back, I would be fine with that. It was a good experience.

My air conditioning thermostat was not working correctly, and this is the second call out on this same problem. The first call out a couple weeks ago, it looked like it was just a loose wire and they thought they fixed it, but apparently, there was something that wasn't connecting correctly. With this visit, the gentleman tore the whole thermostat apart and realized that it wasn't working correctly. He evaluated the situation, put in a new thermostat, and had my air conditioning working the way it should. It was quick. The benefit of having American Home Shield is the availability and knowing that they are there. I was very comfortable, and the gentleman that came out was very courteous, professional as well as explained and looked at everything. It was a very nice experience.

My heating element is down and the guy said that he had to order a part. It took him two weeks and it's hot. But he was good. He tried to get it back on and he tried. I also had a dishwasher claim and I had to get a new dishwasher. That took about three days. AHS's service is beneficial.

American Home Shield has been good for me. There's a standard service fee you'll pay on top of having somebody come out. I do my claims over the phone or online. Either way, it's easy.

The hot water heater in the house stopped working and Steinberg Plumbing replaced the upper and lower element as well as the thermostat. It took a day and a half. We've only used American Home Shield a handful of times and my experience has been very low and dissatisfied to very satisfied with this last particular vendor. The guy did a wonderful job and was very thorough. He explained everything and did a top-notch job, not only fixing the issue, but also inspecting to make sure there were no other issues lurking around the corner.

I like the service and the quick response. I recently got the garage door opener fixed and they fixed it in no time. When the contractor said that they were coming, they let me know the date and the time and they came on time. AHS is always there when you need them. I love it.

The gentleman from Greenway came by and looked at the bathroom. I was pleased with that. Fixed the bathroom commode, then he looked at the shower, if everything was okay with that. Looked at the sink. Fixed the leak in the sink. I had one problem. They are going to return on this coming Monday to fix the drainage where it will hold water. But all went well. It was a wonderful experience. They were friendly. And they came in to do what they said they would do, then they left. I appreciate of American Home Shield's services, because us women can't do that kind of work. And if something breaks down, I know that I can rely on them to send professional people to my home.

American Home Shield provides very good technicians when you need them. The compressor failed on the refrigerator and we got quick service. The technician didn’t have all the parts the first time on Saturday morning but he got them and finished it that evening. So, I was very satisfied. It worked out well. The repairs can be costly so, comparing the monthly cost for the service with AHS against the repairs, we are at least break even or we come out ahead. It's good to know that we can get our critical things repaired. And if we had multiple failures in any given month or at a time, then we'd certainly save.

I like American Home Shield. Every time that I have a claim, they work out great with me. I don't have to worry about any of my appliances that break, and I don’t have to pay thousands to fix them.

The drainage line of my AC unit was plugged up and condensation was leaking into the pan below. A girl who works for the contractor called and said they had a change in schedule and asked if they could come earlier. They weren't supposed to get here 'til the afternoon. I said, "fine" and the techs came right over and fixed my issue. They answered my questions and they were very professional. They even walked me outside to the AC unit and told me what had caused the problem and what I could probably do myself in the future to fix it. It's the first time I've used AHS and I'm completely satisfied with it so far. Go online and check AHS out.

The company that I had prior, I really had some issues with them. Every call that I made, I came out of my pocket with hundreds of dollars. When they came the last time, they stated that I needed to have a specific wire made for a humidifier. So, I've questioned how this house had humidifiers when I purchased it. The house is 20 years old, and they never had a separate wire. So, when I switched to American Home Shield, I advised them that that was the issue. The person I spoke with said they couldn't go on anybody else's situation. They had to have their guys come up. Their guy who came here was very informative. He actually taught me some things and he told me what to do so I don't have to put it on the wire. So, that was a pretty good experience with them.

I never know who to call if something goes wrong. I'm elderly and I don't have any family around here. With AHS, I just call them and then they send somebody out. Recently, the refrigerator was making a noise where the ice maker is. The tech took the whole side out, the whole freezer, the back panel, all of it out and it was the fan. He just adjusted the fan and it's fine now.

I had a stoppage in my kitchen sink. The plumber assessed and serviced it. It did not take very long and the sink has been fine ever since. Submitting my claim online to AHS has worked okay so far. The only thing that I would suggest is a quicker response or appointment time because I had to wait several days for an appointment. This is something that they would have to work in conjunction with the service providers.

I put in a claim with AHS for a washer-dryer. It was taken care of within three days. The tech was very nice.

On a Thursday, I realized that there was a leak coming from my toilet down in the basement and flooded all the laminate flooring underneath. I had to tear all that up. I set up an appointment with American Home Shield to have somebody come out. But then, we realized that there was some type of clog in the main drain line because when I took a shower upstairs, the water started leaking from underneath the toilet in the basement. I contacted the contractor and they said I need to contact AHS to let them know I would be changing it from toilet to stoppage. I did that and we got through that pretty quickly. The plumbing company came out and snaked the drain. We found out there were tree roots in the main drain line. We got them out and now, everything's working.

AHS needs to update their customer service number because what they have goes into an endless loop. It's hard to get somebody on the line. Other than that, AHS is pretty responsive. Also, the techs have been pretty good, although it's a little harder to get somebody as immediately as I would like to for an AC claim in the summertime.

American Home Shield was great. My toilet was running non-stop, and when I did a claim, the rep over the phone was very friendly and courteous. The repair company then called me and told me they were coming, and I told them what was going on. They were very professional, friendly, and courteous and they fixed the problem. I sold that house, and I bought American Home Shield at the other house as well. They've always been helpful.

It took three days to get an appointment. The techs were here the first time for half an hour and found out it was a blower fan motor issue. The contractor didn't have that in stock and it was a week to order the part. It took another week to make another appointment but that didn't fix the problem completely. So it took another week to make another appointment, and another week to get the second part in. It was a lot of waiting. But the system works great now. However, communication wasn't that great on the part of what needed to be done. I still don't know what was done completely. They weren't clear or forthcoming about that at all. They didn't really send me a descriptive invoice either from American Home Shield on the website.

Everything has taken a long time to be done. You have to go through all these steps. Home Shield writes everything down. They ask you things over and over again every time you call. But the notes are right there. Then they have to write notes all over again. There are too many people on your case, so you don't talk to the same person all the time. So you're constantly repeating over and over again what is going on, which you have already done originally and each time you call in.

I'd recommend AHS. I've had the service of AHS for 15 years and I'm happy with it. I like requesting for service now because I do it online and I get an answer back immediately. Then, also, they keep up with reminders. Palmetto Appliance Professionals recently came out and the tech was very personable and he's come to my house several times over the years.

I’ve had numerous claims through Home Shield, and I'm disappointed in the service that I've gotten over the years. A lot of times, when people come out here, they don't want to do the work. For example, the air conditioner people that came out this last spring told me that I needed a new unit. It was going to cost me $7,000. All we did was put coil in it. It cost me $100, and it has worked perfectly fine during this hot summer. I will never use those air conditioning people again. We've been shopping other services over the last couple of weeks too. However, this recent claim, by far, was the best one. Everything was perfect. My garage door wasn't working and the tech resolved the problem on the spot. He was very polite, diligent, and excellent.

My upstairs AC unit wasn't working. Prayco called me later on the day I put my request in with AHS. Their tech came out that evening and first thought it was the Freon. Once he tried to put Freon in, it refroze the lines. He gave a little bit more troubleshooting and found out that it was the circuit board. He ordered a replacement and scheduled to come back on a Saturday when it was more convenient for me. I was appreciative of that. He replaced the circuit board and I haven't had any more problems. AHS made sure that the workers that they sent out were competent and I plan to keep them.

The claim process was smooth. GE Appliances changed the steam sensor in the microwave that wasn't working. After that, the microwave is working just fine.

The dryer smelled like it was burning. I did a claim and the process was easy but it took longer than I expected. The tech that came out was excellent and he cleaned up the vent. American Home Shield takes care of everything. The only gripe I have with them is it takes so long to get anyone here. It takes at least three to four days and sometimes a week.

I submitted a claim for the dishwasher online and then American Home Shield told me that a Sears guy would take a look at it, and then scheduled a time when they'd be available to do that. It worked out great. My problem was that there was black stuff on the inside of the dishwasher that suddenly appeared. The repairman came out, took a look, and diagnosed it. Those appliances are wrapped in kind of a plastic cover to cover the insulation and reduce noise. There's a little color of the plastic inside the dishwasher, so it was breaking down. He said there was no big issue and he didn't have to repair anything. He said it'll work its way out. Then he didn't charge me anything after the visit. He was very accommodating, personable, and professional. Overall, American Home Shield is a great service. My experience with them has been seamless, accommodating, and professional.

The problem that started with my garbage disposal, when I called back, the contractor came out in a couple of days. They had an opening available so they called me up. The two folks that came out were very nice, professional and did a great job. Unfortunately, it sprung a little leak underneath my sink. Someone has to be here between certain hours for them to come back to redo something that should have been done right the first time. But we're all human and things happen. I'm certain that when I call them back, they will come back out and take care of it.

I'm happy with their service. I had claims for the garbage disposal and the plumbing and the techs were professional and on time.

I've had problems with vendors in the past. I kept telling AHS that somebody who used to come to fix my air conditioner all the time wasn't nice. He talked down to people. But every time something broke, AHS would send the same guy. Also, AHS should make it a little easier to get in touch with them. When I call, I wait for a long time on the phone just to speak to a representative. Other than that, having this warranty is peace of mind for me because if I don't have a lot of money to put out all at once to get something fixed. Recently, my dryer was smelling like rubber and it was making a high-pitched squeaking noise. About five days after I submitted the claim, the tech came. It would have been great if it was a little sooner but he fixed the dryer in a matter of minutes.

I typically request service online, which is fine, but something wasn't right with my account, and I had to call. I had to wait and wait and listen to that same recording play over and over. It was very annoying. Other than that, it is a very good service. American Home Shield has definitely been beneficial. We've relocated 1,000 miles away, and we did not know service people to contact. I love the fact that I open a request, then they pick from people and just about everyone that they sent has been quality. There's been one that I wasn't a big fan of, but that is just the luck of the draw. I needed to get them to come back out and another person was sent. That other person again was fabulous.

My refrigerator couldn't be repaired, so the contractor dropped off a new refrigerator. And part of the new refrigerator was supposed to be an installation of it. They took the old refrigerator, but no installation. They just plugged in the new one and left. And for some reason, there's a shelf missing. We called back in with American Home Shield and the lady that we talked to was super. She is going to cut us a check so that we can pay our guy to fix it. And she contacted Whirlpool and they are supposed to call us back on Monday to give us a new shelf. So far, AHS has done everything they said they would, so I'm happy with them.

My dishwasher was broken and the tech came the next day. He needed a part and he ran and got that part. He fixed it in a matter of hours. I was pleased with my service.

My air conditioner stopped working Saturday night before Labor Day and I put in a service request on Sunday. The only thing that I didn't like was that AHS said I would hear from somebody the following day. They gave me a case number and I didn't hear from someone. I'm sure it's because it was Labor Day but that was a little bit disappointing.

The only thing I find frustrating with AHS is it seems to take a long time to get rescheduled. I had a stove claim and they needed parts. I was out of a stove for a month, which is a long time. Other than that, overall, I'm 90% easily satisfied. I love it as a landlord and I like the way it sort of limit my expenses. Also, I am a Realtor and I sell them as well. Terri, the salesperson, is one of the reasons I like selling them. She is understanding and she backs up that warranty. If anyone needs help, she would get them help.

We had a copper pipe that had pinholes in it that was leaking. A contractor came and replaced that section of the pipe. Unfortunately, they couldn't do any of the drywall work so I have to do that. But the leak has been fixed. American Home Shield has always been responsive and quick. They made sure that the problem was fixed. It's definitely a great thing to have on my home.

Submitting a claim was pretty easy but the technician can get out sooner. I had an AC that wasn't cooling and the tech from Total Air Care knocked it out in 20 minutes.