American Home Shield Reviews

Terrible service!!! Filed a request for service in September 2020. Service technician came out on September 28th 2020. Indicated that the part was hard to find but they would return on October 7th 2020 to replace. October 7th came and service technician was a no call no show, I called AHS and they were still locating the part. Today is December 1st and the washer is still broken. (The washer is a 2017 Samsung.) I have called the customer service department several times (12 time) and the call center in the Philippines is nice but does not know what to do. I have also tried multiple times to reach an onshore call center and they do not exist unless you want to buy a service contract. Unfortunately, my house has a main floor laundry and the water has leaked under the porcelain tile and destroyed the sub-floor.

Joseph, the guy that came out to service the oven, was very professional and extremely nice. He wore his face mask. His first visit was about 20 minutes. He explained what was wrong and he repaired it. He had to come back a second time because after he fixed the smell, it's not holding heat. They had to order a part for me. The last email I read was dated the 24th and it said that they are waiting on the part to come in and fix it.

The first time I called, the tech came over and fixed the heater. But it broke again. So I called for the second time and he came over again and fixed it. It was good. The tech was good and nice. I love Home Shield.

The guy from Sigmond Plumbing didn't wait around long enough to make sure that the toilet was running. Also, the guy was pretty arrogant to my mom. He said at least we can still flush it and left. I had to call them out for the third time and I went in there. He had somebody else with him, which I'm assuming was his supervisor by the way they were acting, and he was totally different. He just needed to adjust the chain. It was something minor that he could've taken care of the first time. But everything's fixed now and it's all okay. I like AHS and it's great for what we need right now.

I was having problem with the heating and air conditioning. The HVAC people called for the job and when they came in, they said that it was an electrical problem. Then, AHS called JT's Electrical Services for the job and they came in. They were really wonderful in scheduling the appointment and their rep, Debbie, was awesome. In fact, she was more helpful than American Home Shield. Then, the techs had to come back again because the system went out again the very next day.

In general, we've been very pleased with AHS and I've recommended it to many other people. We have a house that was built in '78 and there generally ends up being at least one issue a year that comes up that for the most part has paid for itself. The process is very easy. The fact that I don't have to keep my member number memorized and I can look it up with my telephone number and my address made it very simple. I had a plumbing issue for the kitchen sink and the techs were good. They came closer to the end of the time window but they did come and it was resolved within like 15 minutes. They didn't talk a whole lot, but at the end of the day, the problem's resolved.

There have been plenty of times that AA Dependable Appliance has come out. The most recent was for the dryer and the guy fixed that on the spot. The cooktop's been the main thing. It just doesn't work. It has error messages. They had already ordered two new parts and they didn't work. As the guy was walking out the door, he said, "There's one more part that may work, but I'm not really sure. We'll have to talk to American Home Shield." The cooktop is 11 years old. I called American Home Shield and told them, "You all might want to consider replacement. I know that's not optimum, but you're going to keep spending money on parts perhaps." It didn't go anywhere 'cause the next thing I heard was that a new part was coming on December 7th. I'm beside myself with frustration. I haven't been able to cook for eight weeks.

Recently, my dishwasher would run, but the door wouldn't lock, so I had to stand in front of it to keep the water from going all over the floor. The repairman fixed it in no time at all and exactly what it was. He was very informative. He gave me a lot of information about the dishwasher and what I should and shouldn't do. He noticed that we use the pods and he said, "Don't put those in the soap dispenser because it dissolves too late, and it could leave a residue on your glasses. So just put it in the bottom of the dishwasher." I've recommended to all of my children who own homes that if they're going to get a home warranty, they should get it through AHS. One of my sons had a home warranty through someone else and was not happy at all, so I told him that.

All it took was for us to call and then, we did the appointment. The contractor came in on the day that they said and they had their mask on. They took care of the heater professionally. It wasn't that big of a job but the gentleman was there searching and looking for what was wrong. He found the problem and he had the parts in his truck, so he got it fixed.

My home is 11 years old now, so a lot of the stuff is starting to wear out and give out. I’ve heard horror stories about home warranties, so I was nervous about getting one. I saw some good reviews recently on American Home Shield, so I said, “Well, we’ll take the chance.” I’ve had to make two claims and American Home Shield has been very responsive. I'm ecstatic. I've been telling everybody about them.

My sump pump didn't seem to be working properly so they looked at the main drain. Apparently, the builder left pebbles at the bottom of it so it wasn't draining properly. The company was excellent. The technician knew what he was doing. He explained to my husband what was going on and what needed to be done. He also said that because of foreign objects being at the bottom of the drain, he didn't think they were covered to have it fixed. I'm very satisfied with what we get from American Home Shield. However, if somebody wanted to call, they would have to wait on the line for so long.

AHS had a good price that covered appliances and my major items. I made that mistake on the company I had before and when I looked, it cost me less to cover both units with AHS than it did to cover just one. So, I went with them. Submitting a claim with them was very easy, too. I appreciate that I did it online recently and I would get a text acknowledging that I had submitted it. One of the times that we had a tech come out was a follow-up visit because the first time the techs came out, they thought it was something loose then the appliance broke again. They diagnosed it, then fixed it. So, I wasn't charged for the follow-up and it was very good. Some techs also came out for the heating system and they were very fast in responding. As soon as the equipment arrived, they came very quickly and installed it. So I was very appreciative and my house is warmer now.

The ice maker on our refrigerator wasn't working and the dryer was making a horrible squealing noise. There were two claims that were put in and they were very easy to do. There were two different contractors and they were very good, especially for the folks who came out for the dryer, which was South Valley Appliance. They're very professional, very courteous and helpful. The one who did the dryer worked right then and there. The other one for the refrigerator had to make a couple of trips to get parts. Everything's working fine now.

I had some light switches that weren't working properly. The lights would flicker on and off in four different rooms. When One Way Electrical came the first time, they repaired everything. Right when they left, one of the rooms started doing the same issue again. When they came back, I felt a little silly. It was just a bad light bulb and I was thinking it was bad wiring. They were professional, on time and explained everything well. They cleaned up their mess too.

I have a pending claim for my washing machine and I haven't heard anything. I'm a little concerned about that because they should have reached out to me one way or the other to tell me it's still pending or it had to be escalated to a different area. I'm a little annoyed with that. Other than that, the service has been great thus far. I've requested service to unclog the drain and they've replaced the sump pump. Those were quick and convenient.

All-Ways Plumbing was sent out for an outdoor hose bib that was leaking. They started on it and got it done really quick. These guys were great. Everything was pretty good. I'm happy with American Home Shield.

I called in the general number, and they wrote up the claim and had the person call me within a matter of 24 to 48 hours. It was quick and it went very well. The guy that worked on our appliance did an excellent job as well. He was very polite and thorough. It was a big job from my point of view and our experience was exceptional. We're very happy all the way through. American Home Shield worked for us.

It was really easy to get the service scheduled. It was very simple. I did it all through the online system. The company that they sent out was really good. They serviced my unit and they were very caring. The guy was very nice. He didn't mind me hovering over him to see what he was doing. He explained everything to me and found a couple of issues that he took back to them.

AHS responds more quickly than the other company I had. They cover what they’re supposed to cover. Recently, the heat was not going into the room at my rental property. I called my warranty company and they called American Home Shield. According to my tenant, the individual went out, went up the attic, and tied the tube that had separated and they were getting good heat so everything was taken care of.

We had a plumbing issue. I called. I couldn't remember what coverage I actually had, so I had to look at my account online. I was more comfortable calling, but it was fine. It got handled efficiently. The company that came was great. I couldn't get my plumber here, so I used those, and they were here. I called one day, and they were able to come two days later.

It took a little bit longer than I thought but part of it was because I was not available. Initially, the contractor was supposed to get in the next day then he couldn't come in. He could only schedule it for the next week. But the next week, I was going to be out of town so it had to be two weeks later. But he was very good, very nice and very professional. He fixed the dishwasher to my satisfaction and it's working great. I’m very happy with the service.

My whole pool filter system would not filter. I did the claim to American Home Shield online. It was easy. I got an email and a text. The techs were great. We got another claim in for our dryer right now and it's just that they're waiting on parts because of COVID. But there's nothing AHS can do or the contractor. I've been with AHS for over a decade, and they're great.

A 1st Choice Appliance Service came for my dishwasher. The tech explained what was wrong with the machine and he fixed it. Things have been good since then. A week later, the dryer went out and things went the same way. I really like my AHS's service. It works as advertised.

It’s easy doing claims to American Home Shield. I've done claims both online and on the phone. This time, I did it all online. This is like the fifth time I've had a claim, and while this one probably went the smoothest, they've all gone fine. After the tech was here, everything works as far as I can tell. I'm very satisfied.

Our heater had quit working. Robert from R&K had come out. When he first got here, he thought maybe it was the zone board that needed to be replaced. But he had gotten his little gauge out and was checking points on the electronics. It found that there was a relay that lost resistance. He replaced that part and everything came back on. He was here for about 35 minutes tops. So, it was a good experience.

American Home Shield sent Relaxed Heating and Air for the maintenance on our air conditioning. They came to check everything. They were really nice and good. We're good with American Home Shield. We’re happy with them. Having the warranty on our property is so valuable. Without it, I wouldn't even know what to do. Also, it's good to have to have no headache for whom to call if you have an issue or problem.

Our dryer was not working so I just called American Home Shield. They told me Lopez Appliance was gonna be coming out. They called and made the appointment. They came out but they didn't have the correct part. They got it two days later and they were able to come out that day and fix our dryer. They did a great job.

Our claim with Home Shield and Alpha Appliances took a little longer than I thought it was going to but it all worked out well. I was very pleased. John, their tech, was awesome. He came twice and he was very professional, quick, and knowledgeable. Everything has been awesome since Alpha came. AHS is very reasonably priced and they do what they say they're gonna do.

When I had a frozen line in my freezer, a nice gentleman came out and took care of it. He did it in one day. However, I’ve had some back and forth with what AHS covers and what they don't. We also had miscommunication. The problem is some of their vendors that they suggest aren't available. I have another property that I used them for. They had to take the cabinet off to get to the part. They couldn't fix it but they never came to put the cabinet back on so I had to put the cabinet back together myself. That was kind of a bum deal. I called American Home Shield on it and they said that was up to the vendor. I called the vendor and they said, “As far as we're concerned, the claim has been closed and we're not coming out,” so there I was having to put the screws back into the side of the cabinet which I'm capable of doing but that's not what I pay for.

The only time that I ordered something from American Home Shield was for a tune-up on my heater. It was the first time that I filed a claim and the website told me to set up. For some reason, I did it before and I got some problem and stopped doing it. But I need to go back and do it. Other than that, I'm happy. The serviceman who came here and worked on it was fair and did a good job. It took almost a month for him to come but because of this pandemic and people needing heat with the weather coming up, he was probably very busy fixing heaters.

Home Shield is fine. I am still waiting to hear on the repairs they're going to make. There's a problem with our hot water tank, and the person who came said that it should be replaced and it's going to probably give on us. I haven't heard anything from American Home Shield yet. The person who came was very good, very pleasant and knowledgeable. We put other claims in to Home Shield. There were minor claims like with our refrigerator. They've always been good. They've always fixed the problem. In one case, where they couldn't fix it, they replaced the disposal. The techs were all very good, knowledgeable and clean. They didn't make a mess of anything.

The microwave broke down so I submitted a claim with AHS. The technician called me first. He came to the house and everything was great. He was a complete gentleman. The repair was timely. I've also submitted a claim for my air conditioner and it was a good experience too. Our experience with AHS has been very easy and satisfying.

I love American Home Shield, I've been with them before and I've never had a problem. I had an issue the first time recently. The tech that came out fixed everything but told me he had to wait to get approval to fix the wire outside. I said, “But that’s still electrical.” He didn't really start till it rained real bad. I didn't argue with the guy, cause I told him, work was done on the house a year ago. But my plug just started working last week. I said, “that pipe was bent like that, when I first bought this house.” He said, “Looks like some loose wires here."

SAP Services looked through our hot water heater. It turned out that the heater itself was fine but the burner wasn't turned on. We had our other heater replaced by American Home Shield two years ago and the guy failed to reignite the other heater. So for two years, we had just one heater running. We relit the burner and that was it. The tech was great. We've been with AHS for five years and we like the savings.

Our experience with the tech was excellent. He was really good, very helpful, gave me some feedback at the end. I recommend him to anybody. He fixed the dryer. Something was stuck inside and he removed it and it was working.

I spoke to AHS when I called and made the appointment. It was very easy. The reps were very knowledgeable, professional and courteous. They were customer first. And then, the plumber came out, knew what the issue probably was, went right to it and solved it. He did a fantastic job professionally. I have used AHS from the beginning since I bought this home. And every time that I called, great service. The providers are there on time. They got the best providers. I'm really happy with AHS. Very great experience.

The contractor was out here a couple weeks ago and he worked on the furnace and got it running. It ran fine for two weeks and then, it did what it wanted when it wanted. There's a problem with the furnace that none of the people I've talked to seemed to know how to deal with, including the people that installed the system. Somebody needs to get ahold of York who's the manufacturer and find out if this is an ongoing issue. My daughter and son-in-law have American Home Shield. They've always been, "If we can't fix it, we'll replace it." I like the feeling of that warranty. I had a faucet repaired by a different vendor for AHS and all went smoothly but that's the only other problem I've had in almost two years of paying $52 a month. AHS has been a little bit beneficial.

I was standing at the kitchen sink, and there was water on the floor. I'd wiped it off. Then, the next time I go out there, I realized there was water on the floor again. When I opened up the doors, everything under the sink was sitting in water. I called American Home Shield. The tech that they assigned called me immediately. They came out within a couple of hours. I thought it was in the pipe, but it was the disposal.

We had an issue with one of our garage doors. We contacted our home warranty company and they connected us with Sam's Garage Doors. Sam's Garage Doors was very responsive and they communicated very efficiently. They also were able to schedule us very quickly. The technician who came out was very professional, punctual, and really good at his job because he fixed it within half an hour. He was great and very nice. In our experience, most home warranty companies have their pros and cons. So, you might as well just go with American Home Shield.

We would call American Home Shield when submitting a claim and they would usually refer us right away to an outside agency. They would put in the order to them and then, I would wait for an hour. I would call the agency and they would email me what time they would be coming over. It was a very painless process. Everything else should be as painless. There was a leak in the garbage disposal so they had to put in a little bit of a washer. The guy was great and on time. He wore a mask and washed his hands. It was perfect. If it wasn't, I would have called him right back.

The dishwasher went out. AHS had me contact Attwoods Appliance Repair. They came out and assessed the problem and they contacted AHS. AHS approved for them to come put a new motor in it. It works fine now. Everything was easy when submitting the claim with AHS. Our experience with them has been good so far.

We had a heating system check. The process with AHS was easy, convenient and fast. The techs were very professional. They also wore booties and explained in-depth what they were doing. AHS is good to have. It's convenient. It’s a safety net.

I filed a plumbing claim in the evening and then I got a call the next morning. B-N-K Plumbing came out at around 1 o'clock that day, less than 24 hours after I filed the claim. They were nice and very friendly. I asked a couple of questions and they answered them and they fixed the problem.

We had a leak on a damaged kitchen pipe and the contractor was able to fix it. They were excellent and very professional. They came in with masks and covers for their shoes so, their protocol for COVID was great. My husband and I were very pleased. We have had experiences in the past with American Home Shield and we've always had good luck. Things have always been covered and what’s not covered is clear from the contract. The experience with AHS was superior and the plumber was wonderful.

We had some leaking faucets and the tub was stopped up. Dave's Plumbing fixed everything while they were here and they did great. They were professional and they were amazing. I gave them a good rating on the survey I got too. Hopefully, if I ever have another issue, they'll be the ones that are called out because they were quick and professional. They were perfect. On the other hand, American Home Shield sucks right now. I've been waiting for five months for my refrigerator to be fixed and I’ve escalated it three times.

The heater wouldn't kick on from the thermostat. If the temperature dropped to the point where the heater needs to kick on, I would hear it working but the fan and the heating unit wouldn't blow anything. The guy from US Air Conditioning of Texas came out the same day I put the ticket in with AHS and it took him 10 minutes to fix the unit. It was great. He had to replace an auto-starter, which activates the heater whenever it gets to the time it needs to kick on. He went out to his truck, got a new part, came back in, and put it in. It was super-fast. I couldn't have asked for a better service this time. With plumbing, though, it was a different story.

We had electrical issues around the house. Outlets and the lights on the fan were not working. The came on time and did what he needed to do. The tech was nice. He didn't find any issues other than a remote to a ceiling fan that we're not gonna have repaired so everything seemed to be okay. Having Home Shield gives a peace of mind.

The guy was very professional and timely. He cleaned up too. AHS did a great job on what we needed.

So far, American Home Shield has been right on time. I've been getting good service from them. I had a blown fuse and the repair guy went in and checked the system out. It went well. He repaired it, explained to me what was wrong with it, and told me about my warranty. He was very knowledgeable.

I had a recent claim to American Home Shield for an AC repair. It was pretty quick and easy. It turned out to be just a loose wire. The tech came out and was here for two minutes, had it fixed, and left. The AC has been working fine. The claims submission process was pretty good. You fill it out online, you pay your $75, and then they contact you.

Submitting claims has been super easy. I like that part about American Home Shield's system. Air conditioners are different because that's a different class of people that work on air conditioners. Apart from that, I've done plumbing and my refrigerator wasn't covered, but now it is. When we bought the house, there wasn’t one here and we bought a brand-new one. Now, I've done my washer as well. I haven't done my dryer, but if anything happens to my dryer, I'm calling the company that serviced my washer. Other things have been fairly easy to deal with, but the guy who did my washer was super nice. It was not just nice as in friendly, but nice as in he did his job. He knew what he was doing, and he let me know how it was gonna be.

When my heat wasn't working, I called the number on my paperwork and the process was very easy. This is the second time I've had to use American Home Shield since I've added the service and it's always worked seamlessly. I got an immediate response from the contractor that afternoon. The guy came and my wife said he was very polite, professional and helpful. It was a very good experience. My heat is a very old system, and for now, it's working as best as it can.

There was a bunch of air going into the pipes. It's happened before. You could hear gurgling and the water level would go down. After a while, it'll start backing up into the bathtub. They wanted to get it before it got that far, like nip it in the bud. They were polite, on time, professional and helpful. I would recommend AHS.

Realty Rekey was really great. The technician was very professional and he did the job in no time. He was in and out and it was a very adequate service. We recently had an issue with our dishwasher and so we had another claim with American Home Shield. We had them come out for the furnace inspection, too. As far as the dishwasher, we thought the tech fixed it. He has to come back out next Tuesday because after he left and we tried to use it and turn it on, it wasn't turning on. He seemed really great and professional, and it seemed like it worked after he left, and then, the minute he left, it didn't work. Overall, AHS has been really great and really helpful and hopefully, we continue to have good, positive experiences overall with them.

AHS has been good every time we've had them come out. It's been an excellent service. I most recently had a claim for a broken icemaker and the tech was professional. The first time he came out, he told me what was wrong and that he had to order a part. When the part came in, they gave me a call and he came back out a couple of days later. The repair took about 15 minutes and the icemaker is working perfectly.

The technician that came out was very knowledgeable and timely, and everything was done very well. He was very knowledgeable with the product. They were trained authorized dealer, which was good. He did a thorough assessment on what the problem was before coming up with a solution so that it was a final solution instead of just putting a band-aid on it. Right now, we are not using the AC because the temperature’s changed. But we used it for about a week after it was done and it worked fine. It was a really good experience. Submitting a claim through American Home Shield was good, streamlined, very clear and concise. I knew exactly what I needed to do. The first time I used it, it was very disappointing tthough. I don't think American Home Shield's worth buying. I wouldn't advise buying into it.

It takes so long for AHS to answer the phone and then, they keep putting another connection and there's another wait there. It's about an hour to get through, which is ridiculous. One time, I had to get very out of hand with my conversation with them because they thought it was something I could wait for a year. I had a backup in the toilet and I told them it stunk in there. I had to call several times for my plumbing to be taken care of and I had to get vulgar. I was just so mad. I didn't care what I said. Finally, they got somebody out here. Also, I had a plug that caught on fire and I didn't know how far the burnt was. I was afraid to go to sleep. I couldn't get through AHS so I called an outside contractor. They should've given me back my money due to the situation. AHS has good workers but their service is so bad, it's pathetic.

The heat wasn't working. So then, we turned the thermostat off, but it was still blowing air out like the fan was still going even though the heat wasn't on. It was just blowing cold air out. Foster's Heating and Air was sent by American Home Shield and they were fantastic. They made a temporary fix that was working while they waited for a part to come in. In less than a week, they got the part and then came out and fixed it, so it was a permanent fix. But it did work in the meantime.

We've made a lot of claims and we've only had issues with two of them. Sometimes it varies in what you can get and how fast the service is, but for the most part, the service is fine. Getting the service set up is fine as well. One issue I had was when I had a sump pump failure and it was an emergency. The homeowners came and got it out of the water, but it took a little longer for the sump pump to get replaced by American Home Shield 'cause it was covered. I had to get it on my own, and then they reimbursed me.

Our claim was for our refrigerator freezing up. I called it in and it was easy. Also, the tech was good and professional. I would recommend Home Shield.

Our dishwasher wasn't working so I called American Home Shield and the Sears guy came out. He realized what the problem was but there was a piece that was missing that was causing the dishwasher to leak out water. He went and ordered the part, came back the same day and fixed the rest. He was very professional and very friendly. He went above and beyond ‘cause he could have probably just said, “I'll have to reschedule you for another day.” Everything went great. This is my first time ever using AHS and I liked it.

I will recommend AHS. As soon as they let me know who is assigned to my job, I usually do call to this person or to this business and set the time when they come out. Usually, I have no problems with their professional level and behavior. With the covid, they go through the side gate and put mask on. I'm happy overall with the service. Recently, A1 Pool and Spa Service was out twice for two different reasons. One was the circulation for swimming pool and another was the gas heater for the swimming pool was not working. Everything was fixed. A1 was here several times over and the guy does a good job.

American Home Shield is usually pretty prompt when I submit a claim unless they can't find a technician at the time, then they would call me back. Also, the contractors have been fairly decent. ASAP came and did my plumbing. They redid all my sinks but I had to pay that out of pocket because AHS wouldn't pay for it. Then, a couple of weeks went by and my water heater went out. ASAP came out and the plumber, Mike, did a great job. He was fast and prompt and he showed me the problems. The other contractor that AHS has sent out was for my air condition and they were professional. They assisted with other things I wanted to do later on. I've told a couple of my friends about AHS. I told them to give AHS a call and see if they can be walked through what they want to be covered in their homes. AHS is a great company to be with and it's been a money saver for us.

The sensors on the return air failed and along with it, it kinda took the circuit board out. I made the claim and Atchley responded pretty quickly. They came down and assessed the problem. They determined the part that needed to be ordered and they ordered it. Then, they came back and fixed it. I wish the part could be delivered more quickly but I was pretty happy with how they handled it. It was an overall good experience.

The experience wasn’t good at first. AHS sent a contractor who did a terrible job. It looked like a bunch of kids came in and started fooling around and didn't know how to weld, left chips and stuff all over the place, and used the wrong stuff to put two pipes together. You always have to be worried about interaction between two different metals and there's a lot of material that when you put two pipes together, depending on what the two pipes are made of, you use a certain kind of a sealant. They even used the wrong type of sealant there.

American Home Shield's claims process is quick and easy. As a matter of fact, because of my experience, my parents ended up signing up with AHS was well. Recently, they sent out a tech and he was amazing. He arrived early, too.

AHS is a great service. We have a one year warranty with them and we added an extra year. That's how happy we are with them. I would tell others to definitely consider them. For someone who doesn't know how to fix things around the house, it sure comes in handy. The fee is minimum and the feeling of ease that somebody's coming to help you out is worth it. Recently, ABK Lock & Safe came out. They were putting new locks because we just moved in and we wanted new keys. They gave us new keys and changed the old locks. They were patient and nice. They completed the work the same day. I was very happy with that.

I placed a call for a claim and a technician came out. He walked in, looked at the socket, and walked out without saying anything. Two days later, I get a report saying that the problem was not wear and tear. It had something about being tampered with, which was not true. Just by looking and not even touching, you would not know what the problem is. I called Home Shield and I told them what happened and they said to try a different company and get a second opinion to see if they come back with the same outcome. I was okay with that and the service company was to contact me in a couple of hours. I waited a week and a half but no one contacted me.

When my sump pump would run, I would hear a grumbling noise underneath the ground of one of my drains 'cause there was water coming up then would go right back down to the drain. My downspout was clogged up, so someone came out and he unclogged it and flushed out the line. Service was fine. He walked me through the whole process, which was good, and let me know the progress. Everything went as expected, so I appreciate that.

From what we needed, the service through American Home Shield went relatively smooth. We ended up needing a new furnace, and that was what we ended up getting. Assuming that the payout check comes in the next couple of weeks, everything will have gone well. I've liked the person from A Johnson as well. We worked with him several times at our previous home.

My most recent claim was for a dishwasher repair. We had to call the tech out two times, unfortunately. The first time, we thought that we had it repaired, but then the same issue came up. But the second time he came out, he was able to identify the issue and resolve it in a matter of hours. I was very happy with it. I would recommend AHS and I would use them again.

In some cases, using the warranty with AHS has really worked out for me. But in other cases, it hasn't. Still, I'll continue to maintain American Home Shield and I have five properties with them. They recently sent out techs to service my pool and everything was just as expected from the pool deal. The tech did excellent work, too. But American Home Shield has a terrible wait time on their phone calls and if you ever want to talk to anybody in person, you might as well forget it. I've also been on hold for hours before. But their online stuff is really good.

My microwave's door handle broke. I called American Home Shield and they set up a company. Maughanster called me and set up a time to come out. They came out early, which was great for me. They ordered the part and it only took a couple of days. We set another time for them to come out and put it on. They came out a day before it was actually scheduled and I was very happy with that. It didn't take any time to get my microwave fixed again. It was great. Also, the techs were very respectful. They came to the door and asked if they should put booties on their feet and stuff to come into the home itself. Also, they were very polite and answered the questions that I had as far as where they’d be getting the products from. American Home Shield is one of the top-rating companies that when you have issues, it takes no more than a day for them to call you back with the company who is ready to come out and serve you.

When we arrived here back at the end of September, our AC in our main living area was not working. We arrived here on a Saturday. We called American Home Shield, and they assigned us a company. That gentleman was supposed to come on Monday. He called on Sunday and said, “Can I come over today?” We said, “Sure. Great.” So, then he did. Then we were only here for a week, and then we had a trip planned. So, I kept calling and he kept saying, “Well, I'm the one who's got to write the report to get your approval.” So then, we had to leave. I left it alone. When we got back, I called American Home Shield. They said, “Oh. Well, this has been cancelled. This work order.” They assigned me to another company. The guy's name is Howard, and he's with Lundy’s.

So far, I've been very pleased with AHS. This past call, it was the fourth time I had had someone here for the same unit. The first one, I was unhappy with it all because they wanted to find a quick fix and get rid of me. But the people who came this last time were wonderful. The last two times were the same company and I was very pleased with them. They showed up right on time. They were really good and respectful about keeping the house clean and watching their feed. Both of them confirmed that what we had said to begin with was wrong with the unit. They said, “This is ridiculous that we're doing quick fixes.” They went ahead and replaced the motor which was the problem. I was very happy with it. Everything's fine with AHS. It would just be nice if the companies themselves could get to us a little bit sooner.

I had a washing machine that was having problems. I called in a claim with AHS and the process was pretty easy. Then, the techs who came out were very professional. They did the best they could but they couldn't repair it, so we did a buyout. All in all, I'd tell my friends that getting AHS is a good idea.

We had Cinch for years and they were just getting more difficult. Everything's denied, so we switched, and it's night and day. Recently, the heater wasn't working. Nothing was coming on. United Air Temp came and the tech was great. He explained what the issue was and gave me some professional advice about getting the checkup on systems and what to look for.

My interaction with the tech was very cordial and professional. He fixed the issue too. This is my first time to request for service and it was a very easy process. My experience with American Home Shield was very pleasant. It's worth the money.

Overall, our experience with AHS has been easy and communication was very frequent. It was good for me. I have used other home warranties with home purchasing. I got AHS on my first home purchase and it was fantastic. So, when my year was up with this home purchase, I got AHS again. I'm so glad I did because it's way better. The tech that came out recently repaired a dial on my dryer. He also repaired the shelving in my refrigerator and my ice maker not freezing. He was friendly, fair, respectful and had his mask on. He came in, did the job and didn’t really dilly-dally.

It's been a great experience. I've had no issue with making claims or getting items repaired. When my heating unit wasn't working, American Home Shield had a professional tech come out and it went well. He fixed the problem, so it went well.

Something happened up at the top where the water fills the tank and it was leaking water into the tank when the washer wasn't on. AHS sent out techs to work on it and they were able to fix that very quickly. And it’s been beautiful since. In the past, my wife told me that there's a website to go to for submitting claims with AHS and she also gave me a phone number. We've used both options and both have been very good. Also, every time we've submitted a request, we have someone from AHS who calls to confirm what the issue is. From there, we get a call from whomever is doing the service where they tell us what time their tech will be coming out and if that will work for our schedule. They're always great about that. They always make sure we're going to be available and it’s not going to be something where we're going to have to cancel other appointments.

I'm happy so far with American Home Shield. I'm trying to get somebody to work on our gas line right now. We're on the third contractor to get someone out here. They should be here today but I haven't gotten a call from them. The first one canceled on us without notifying us. Then a new contractor was assigned. I couldn't get ahold of the second one for over a day. He ended up calling me saying, “I don't work on gas lines.” Then the claim closed. I had to call AHS again and pay another $75 to have a new claim open despite nobody having actually come to the home. They're issuing a refund on their initial $75, but we haven't had heat in a week now. I’ve been trying to get a person to come tighten the pipe.

I called in because I was having issues with my garage door. They put in a claim and I paid $100. I was told that I wouldn't have to pay anything and I explained to them that it was my garage door. The guy came on time and was good. He checked it and told me that American Home Shield covered the garage opener but my door wasn't covered under the thing that my opener was. If that was explained to me when I called in the claim, then I wouldn't have never paid American Home Shield $100. I just would've called out them people to fix it. I'm out of $100 with American Home Shield for nothing. I was disappointed with that. I had to pay another $200-something out of my pocket to get a repair.

The online process of requesting service has been going well with American Home Shield. It beats calling and holding for an endless amount of time. The people that I've had in my home recently seemed to be knowledgeable about the repairs. I haven't had to call back because a repair was not complete or satisfactory. The tech sent by AHS for our garage situation was great. He addressed everything had a lot of input and knowledge in what he was doing. So, we were very pleased. During the lockdown, our microwave completely stopped and we had to have a replacement. The gentlemen who came were wonderful. They had masks on and I was pleased with that.

In these places, Home Shield that advertises, you don't know if it's as good as advertised. I got Home Shield because someone from work had recommended it. Even though I heard great things from him, I still wasn't sure. As I researched these things, I read online some people have good experience and some people don't and maybe that has to do with the contracting company that comes out to fix stuff. I was eager to find out whether I was gonna have a problem with them or with the contractor like other people have had on reviews.

My latest claim was about my oven. The gas valves were not working. The techs came and told me what the issue was. They had to order the gas valves and it came in a week and a half later, and they scheduled an appointment. But I had to cancel it and then, they gave me another option. I had to cancel it again, and they gave me another option. When they came in, they worked very quickly and efficiently. It's been working fine ever since. So it was a great experience.

PHD Mechanical handled my plumbing issue very well. Unfortunately, it just came back two days ago. I’ve been trying to fix it myself. If not, it would be another claim. The claim submission with American Home Shield was pretty easy. Thank God it's online. It makes my life easier. Everything was pretty good to a T. Overall, I’ve been happy.

The company was great. It sucked that everything always happens on a Friday, so they couldn't come out to Tuesday. And that's no good with not-flushing toilets. We've had a few plumbing problems in the past, and they were always on a Thursday or Friday, and the soonest they could ever come out is Tuesday. I figured that was just what having a home warranty was. Everyone was great about contacting me right away. So, that was good. Even though it was a Friday afternoon, I still got contacted letting me know that they couldn’t come out until Tuesday. The going-into weekend is just the luck of the draw on that. I'm very satisfied.

I turned my heater on the 19th. I had heat. We had warm days. So, I didn’t notice anything. But last Monday, cold air came in, and this unit was blowing cool air. So, I called American Home Shield and they referred me to who they contracted out, which was Myers. I called Myers. They couldn't come see me until Thursday. The guy came on Thursday and he was real nice. He said there was a stuck valve. He cleaned it out and said he fixed it. I had heat on Thursday.

I had a leak in my faucet. Submitting the request was all done online. I like it. It's fast and convenient. Precise Plumbing & Remodeling was professional, courteous, and corrected the problem. The techs were clean. They wore their masks. One had to come back too because he had to order a part. He took his time. But before then, I had another plumbing company that AHS issued to me and they were horrible. It was Brick Plumbing. They didn't even fix the problem. So, this was like a recall. The plumbing company that came the second time fixed the problem. I was satisfied.

There was a wall plug where the socket had burnt out and I was able to call it in. The electrician was very professional. He did a great job. But for the call before that when I had my stove, I was very upset. There were three gentlemen and they were not coming in. I told them which way to come into my house. They said, “No. This is the way we’re going in.” He told me, “We’re going through the front door.” I said, “You go this way. You can take the stove in.” They just turned around and left the stove in the middle of my driveway. They put it out in the rain and I installed it myself.

My thermostat was not receiving power so TNT came out. They looked at the air handler and checked the fuse. There was a blown fuse, so they replaced it and then outside of the heat pump, the disconnect switch had failed. They replaced that, too. We have heat now. Overall, it was a good experience. The American Home Shield website was easy to use when filing a web claim. The tech was friendly and he wore a mask. He was quick and he knew what he was doing.

I tell everybody about American Home Shield. In this time and age, these repairs can be very expensive so it's nice to have a backup plan. The tech, Brian was good, very professional and right on the money. He was working on a stem that had kind of rusted out. When you take a shower and turn on that cold water, you have to twist it maybe 10 times because it pretty much had rot off. So I needed a new stem then the knob.

The pool pipes were leaking. There was water coming out of the pipes in a slow drip. J N J Pools came out, and they fixed that. They had to come out twice to do it. I did the claim to American Home Shield on the online website. It's pretty user-friendly. I've submitted a couple of claims through the home warranty, and within 24 hours, the company will call to schedule the appointment. What's pretty cool about the website is it'll actually give you the vendor’s name and phone number. I had a bit more of an emergency once where as soon as I submitted the claim, I picked up the phone and called them, and they would immediately see the open ticket. For the most part, I have been very satisfied with the people that have come out.

I had a clog in the kitchen sink. I submitted a claim online with AHS. The techs that got here were great.

Atchley Air made the appointment to come out very quickly. Then, the technician contacted me before he arrived to let me know he was en route. He got here the time he said he was going to arrive and introduced himself. He diagnosed the issue very quickly and solved the issue in that same visit. It was an excellent experience. American Home Shield got the claim sorted super quickly and the contractor that they assigned to it did a great job.

I called in to tell Home Shield that I needed some repairs on my dryer. It's a Maytag and I gave them the information about the two things that were there. The tech then came out, looked at everything, cleaned everything out for me, and everything went well. The work was excellent.

We've been with American Home Shield for many years. We had them in our house in California and in Florida. It was terrible in Florida. We had an issue with the one dealing with the air conditioning. But it was fine in California and it has been fine here in Virginia. We had a recent experience with JR Plumbing & Mechanical Services for our garbage disposal. We didn't know that there was a hole underneath it. They stuck a wrench in there, turned it, and it worked again. They left us the tool and showed us how to do it.

We'd run out of hot water after about 10 minutes then we wouldn't have hot water for the rest of the day. The guys came out and found out the hot water heaters were in vacation mode because the house was vacant for 110 days. It was a simple fix but they did a great job. It was fixed within an hour and a half. I hope if I ever have any more plumbing issues that AHS will send those same guys back out. It's been an excellent experience with American Home Shield. I’ll definitely continue using them. We also had the doors rekeyed and we're waiting on an electrician. Our oven went out the other night and the appointment is not scheduled until December 10th.

American Home Shield is worth it especially if you're homeowners. I've run into trouble before and they've kind of bailed me out. Elite Electric Solutions came out recently and I was very satisfied. The two techs were very thorough and explained everything to us. They fixed the problem of my electrical dryer under 30 minutes. They were timely, professional and had their masks. They were practicing safety as well. However, when I do a claim online, I can't be as detailed so I like to call in. It's always better to call in.

I called in Wednesday morning to file a claim and the contractor didn't get out here until the following Monday. It took so long to get somebody out here and my floors are ruined now. My laminate floors all coming up. I don't understand why they couldn't have had somebody out when it's an emergency.

I had some issues with one of my toilets. It wasn't flushing properly. I got an email and a text message when to expect a contractor. Sometimes it takes the providers that Home Shield send out a minute to get here. And sometimes they're not adequately set up to do the work because they don't have enough technicians. I found that out with one of the technicians they brought out. They only had one technician to do the work, and I had to fire that group, and get another because I couldn't wait for them to come around to get the work done. High Priority Plumbing & Services eventually came out for it. The tech analyzed what was going on. He took control of what needed to be done, walked me through it, did what he had to do, and that was it. He was very professional. I might need them to come back out because I'm still having a problem with it.

I feel secure having something like American Home Shield and paying that monthly premium that when things happen, there's a company that is easy to deal with that's not gonna run me through the mill and back to try to get out of the claims. They stand behind what they put out there to be. Not everybody does that. It's really good to have that and they've really helped out a lot. Had it been just me taking care of some of the issues, it would have been a lot worse. I'm very grateful that it's not. Submitting claims is pretty simple and I don't have any complaints, other than the time of how stuff goes. But AHS is really good at taking care of this stuff. I've called them on the weekends and late at night and they've answered the phone. They've been wonderful and great. Recently, my furnace wasn't acting right. Crispy Air & Heating came out and they did what they needed to do and fixed the problem.

My recent claim with AHS was for my furnace. There was a sensor that wasn't telling the heat to come on. I didn't have any difficulty with submitting a claim with AHS. I had my paperwork, I called them and they set it up as quickly as I could. I was without heat for three days because of it. The lady at American Home Shield tried really hard to call around and get people to come sooner. Then I called the Detroit Heating and Cooling to see if they could come sooner too but they just couldn't because it's that time of year. If that timeline could have been brought down, that would have been more convenient. But I have no complaints given the current situation. The tech that came was great. He was on time. He was super kind and courteous too. He fixed the sensor and he got it running in 10 minutes or less.

The tech was great as well as professional. When our drain got clogged, he came out and fixed it within an hour. It was easy. Now, we've run several loads and there have been no issues. Also, American Home Shield's claim process was much better than I anticipated.

When I tried to call American Home Shield to file a claim, they said it would be an hour wait. That part was not good because I wanted to ask some questions before I actually decided what to do. But the wait time would have been way too long, so I just went online and figured it out. I don't get to speak with anyone and so I have a limited amount of options about what I would like to have them do for me.

I've already recommended American Home Shield to many people because of the service I've been getting. We call and then they call us back and tell us that they have provided a local vendor to take care of the situation. I've had two incidences in the last three years, and both vendors were excellent. The recent one who came was wonderful. He was really courteous and top-of-the-line. Believe me. I'm very particular.

We had an issue with the microwave and the contractor handled it in a timely manner. But I’ve had lots of problems in submitting claims to American Home Shield. I submitted a claim in May for my air conditioner and a company came out. They continuously said that they couldn’t find the part. It went on for months and then eventually, the vendor gave up. They were blaming AHS because AHS was saying that they needed to supply the part. Another company came out and the exact same thing happened. AHS would never return a phone call. The original ticket was for the air conditioning but I realized it was a heating system too, so I went all summer without air conditioning and then, fall came and I had no heat, so I had to do something. I had somebody else come out and fix it.

I had a problem where the heating wasn't coming on and it was timing out. The auxiliary wasn't coming on and it was timing out also. I submitted the claim online and it took the technicians two days to come out. But we got a cold snap and when we have that, everybody calls so I figured I was just in line. My girlfriend was there when the technicians came out and she said they were very polite. They wore masks. They were nice, unlike the last people we had. It was great using AHS. It was very polite, courteous and informative.

There was a toilet that was running consistently and the guy from Plumbers Inc. fixed it. But just yesterday, it started running again. Despite that, the tech was good. Aside from that, my washing machine has been out since early November and I called to set up an appointment a couple times. When the techs came out, they worked on it, but every time they came out, they didn't fix the problem. So, they diagnosed the problem correctly, did everything they were supposed to, and got the parts. But some of the parts that they were receiving were damaged, so they had to reorder them. Unfortunately, I had to buy a new washing machine. But they still haven't come out and now, they sent me a text saying that they were willing to come out today. But at this point, I don't want them to come out. I just want my refund back for my deposit or the thing that they did.

Being with AHS has been working out well. The shower diverter in one of my bathrooms was faulty and the techs needed to get new parts. Since the repair, things have been great.

When you buy a home, you purchase a home warranty. It makes no sense not to. We all know people who do not have home warranties, and then something happens, and they're stuck with the bill. I believe in being proactive instead of reactive. My spouse is a real estate agent and American Home Shield came recommended through her. People also say you should listen to your spouse. When we had an appliance claim, AHS provided a great service. The service member came out there, got the necessary steps provided and we didn't have to wait that long. Once I paid for it, AHS reimbursed me.

AHS has been beneficial especially for the garage door. When the garage door guys came and handled everything, it was quick, easy and awesome. But I'm not real happy about the stove people from Sears. The guy came and looked at it. He was very pleasant. He made an appointment for the 30th but the 30th went and there was no word. The next day, I called and the gal said, "They're waiting for the part. We won't schedule the appointment till you get the part." He never said anything about that. Then she tried to sell me some kind of full house coverage. I was not happy. I'm still waiting for the part and I have no idea when it's coming or what even. Hopefully, it will be coming.

We had Whitney Holdings come up for two things. One was for their plumbing service and then the other for their electrical service. Both of them were excellent. We've been very happy with AHS. The first time that we had to submit a claim to AHS, we did it by phone because I didn't know the process of online. I didn't know what was covered. I was able to talk to an agent and they walked me through the process. It worked great. The second time I had a claim, I did it online and the process was also quite smooth. I was happy that the response was very quick. I put a request in, and shortly thereafter, I had a contact and an appointment set up. Both times, they had something lined up within 24 hours, which was terrific. AHS is a great service to have, especially as new homeowners. It was kind of a good peace of mind that if anything was problematic with our new home that we purchased, it was nice to have things covered.

The tech who came out for an AC claim was fine. I've had service calls for some appliances that did not go as smoothly at all. It took overall almost two months from start to finish for the claim to be closed.

The toilet wouldn't stop running and we had to cut the water off underneath. The repair guy did something to it and got it back flushing the way it should flush. He fixed the toilet, I signed the paper and he left. As far as I can see, everything is working alright. The tech was very friendly and polite, and he put something on his shoes to come in the house. I'm very satisfied with American Home Shield.

My first claim with AHS was that the tub was leaking. The tech went out there and the report said there was nothing wrong. I have a buddy who's also a plumber. He said what was happening was when the water was turned on, it was being splashed out because of the door. American Home Shield didn't really tell me what was up with the tub. I was expecting a hole and they just told me everything was fine. But our recent claim with AHS was handled perfectly. I had a leak in my refrigerator and it was rectified.

American Home Shield is a great company. My dryer broke and they were unable to order me one because it was out of stock. So I went ahead and ordered my own and they would be reimbursing me some money. I'm waiting on my dryer now to be delivered here. I've had other experiences with American Home Shield and they've all been good. It's just right now with everything going on, they're just a little bit slower but I expect that.

When I had to submit a claim, I spoke with a rep. They were very professional and it was easy to schedule. The technician arrived earlier than expected and he was quick to identify the problem. He was very quick in resolving the problem too. I was with another company for quite some time. The reason I switched was a friend of mine recommended AHS. The difference is my old policy didn't cover my appliances but AHS does. But whenever I placed the service call, there was never an additional fee with the other company. With AHS, I feel like every time I'd place a call, it's gonna be $100 fee. The technician was here probably for a 10-minute problem which I was told was a flame sensor. I asked if that part gets replaced and I was told no, it just gets cleaned.

American Home Shield has been there when I needed them. When we had some plumbing issues and made a claim for it, that went fine. The service guy who came did a great job and he got it done a whole lot faster than I thought he would.

We have been having problems with our air conditioner and there was a leak. The contractors were always on time when they said they will be here. They had to add a coolant several times. Eventually, they said the coil was bad and that it needed to be replaced, which is like a band-aid again. They offered a discount on a new system, so we did that.

I've had a good experience so far. We had issues right after we moved in and we submitted a claim. Recently, we didn't have any hot water and I submitted another claim. I did the claim the night before and the repair guy came out the next day and he was able to fix the issue right then. It ended up being the heating element.

A tech came out for my dryer. He's a very knowledgeable and personable guy. The dryer wasn't heating. The thermostat went out on the unit. So, he replaced the thermostat. It heated up but the very next day, it went out again. So, he came out again yesterday, and replaced it again. It went out again. So, he's coming again tomorrow morning. It's not the fellow doing the work. They knew exactly what was wrong, and the unit is clean. We just have no idea what's going on with it.

Greenway Home Services came to repair a built-in microwave. They were able to come out before I was ready for them to come out. And then, they had to order a part. But I was not ready for them to come back out at Thanksgiving week when the part was ready. They came out as soon as I was ready for them to come out. They did exactly what I asked. The tech was friendly but very professional, wore a mask the whole time and did not leave any sort of mess. He was very good. I always recommend Home Shield because it's a lot easier to stomach a monthly bill than a high cost when something goes out.

Our air conditioning unit was leaking water on the floor when it was on. The tech came out and he found the problem right away. He told me what it was and then he would have to wait until it was 65 degrees. So then, he called me and said, "Hey, it's been over 65. Let's do it." At the same time I did that claim, American Home Shield had a special where you could get your heating checked to see if anything was wrong. I paid for that. Then the company called me to set up a date and time.

When we called, we had this real high-pitched whine that started up when the furnace started. We couldn't figure out what it was. The serviceman came out and went right to it. All he did was oil the blower and that took care of the noise. He showed us where to oil it and told us what kind of oil to get for it. He was in and out within 30 minutes.

The air conditioning heat pump wasn't working. It was blowing cold air. When the guy came, he explained the cost and everything right upfront. He was very professional. A1 Mitchell’s is spot on, a number 6 in about 5-star. However, the AHS lady told me something that was a little misinformation and I was concerned. She said 50 pounds of freon for $10 a pound. She was going to send a note to A1 Mitchell’s but I called them and the guy said the lady told her about the freon and when he went out and inspected it, the machine only required 8 pounds. That was when I queried the girl on the phone since she gave me the price of what he was going to use. I was a bit confused as to what I was charged but A1 Mitchell explained it to me in-depth. They were a very nice company and I was quite pleased at the situation.

All Comfort Specialist has been to my house a couple of times and this last time was for my heater. The heat wasn't coming out. The techs were great. They showed me this box thing that they replaced.

We have a refrigerator that had a fan that was freezing over, and then the repair people changed the fan. Then they found out that that wasn't the total problem. So, I have to have them come back. The tech did what he needed to do the first time around. It’s just that it wasn't the issue. I like the guy. He seemed like a pretty good guy. He's earnestly working hard to resolve the issue. He took great care in trying to change what he changed. It just didn't cure the problem. So now, I'm waiting on a control board to be ordered, and then he's gonna come out and install that.

We had a hot water heater that went out, and they eventually replaced it. The claim was fine. It just took a long time.

I did a claim to American Home Shield on my garage door opener. The tech called. We talked. We set up a time that worked for everybody. He was out like three days after I initially turned the claim in.

Everything went well with the claim for the thermostat issue where the emergency heat kept coming on. The guy was very professional and quickly fixed the issue. I have American Home Shield on my other house too. I am a real estate agent and I refer them to all of my buyers.

I called American Home Shield and told them what was wrong. It was a $75 charge and they did everything from there. The techs were both nice but I got charged $710 by their company for extra parts that American Home Shield didn't cover. They didn't give me a list of everything so I didn't know what I was paying it for. I called them and asked for one. So, they ended up giving me one.

The plumber from Allstate who came out for my water heater was very professional. He came in and he got the job done. My only complaint was that it took him five days to get out to do it. It wasn't terrible but it was a little inconvenient.

I would recommend American Home Shield and tell others to give them a try. It's worth it. I'd had Select before and it was no comparison. By the time I got off the phone, I knew exactly what the next steps were, who was assigned, and when to expect a call. For a recent claim I made, Mates Electric did an excellent job. They were on time and they completed the work. They were fine and they communicated what the problem was satisfactory. Part of the electrical problem was that my lights were blinking. The tech said that I had the wrong kind of light bulbs in there and I needed to change them. I'm gonna go get them today.

Submitting our first claim to American Home Shield was fast and easy. It was for the toilet that was clogged up. The techs took care of it.

The tech from A-US Air Conditioning of Texas came to check up for the winter and he was good. I'm glad to have American Home Shield. They are great and resourceful.

There was a backup in our septic tank. AHS sent out a tech from Warren Septic and they pumped it out. They resolved the problem quickly and we haven't had any problems since. Everything was great. Unfortunately, I had to have two claims back-to-back, but AHS has been very proactive. Everything was handled quickly, so I haven't had any complaints.

I was referred to AHS by a guy I worked with. A circuit board had been out in his heater and it was 1,500 bucks. He just had to pay the co-pay and AHS replaced it. When I first bought the house, I had a different home warranty company. When the igniter switch went out, the guy had to come out and replace the igniter three times and kept putting the same one on there. Came summer, we didn't use the heater and when we turned it on, it was the same faulty part.

I was researching American Home Shield online, and they had decent ratings. The house hadn't had a warranty on it since the first year that we moved into it. So, we figured that with the age of the house, it’s best to kind of get something in place in case we come across any emergency. I've called American Home Shield twice for two different issues. One was for a furnace issue and another one was for plumbing for the toilets. Both of them were handled within 24 hours of when I placed the call for the service. On the most recent plumbing issue, the plumber said that there was some debris that got into some of the piping on the outside of the house. He stated that the covers were somehow removed. They weren't placed on the pipes directly. So the debris got in there, which ended up causing a blockage.

Once the contractor replaced the control board on the washer, one cycle worked. But when I switched it to another cycle, it showed me an error code. There were two different error codes. I reported that back to American Home Shield and they called the tech back out here. He came and looked at the washer and made some calls to a few different people including the appliance manufacturer, Maytag, and there was no resolution to the problem. The tech couldn’t fix it so I was issued a replacement offer. I got my appliance and I sent an email to AHS. It was all online. There was no actual receipt but there was an online invoice. I took a screenshot of that and sent it. Then, it said that I would hear something back within 21 days.

We had moved into a new home, and the water from the fridge was leaking in the back. So, we had someone come out the next day. It was very simple and easy to submit claims with American Home Shield. We did that with the internet. It was just a form. The whole thing went very smoothly. They acknowledged the request real quick. They hooked me up with the right technicians, who in turn followed up and got the appointment scheduled. Every step of the way, there was follow-up and there was checking, and they made sure that the pieces happened in the correct order. I'm very impressed.

I'm not too crazy about a couple of the people that American Home Shield deals with. We had Mr. Appliance and if I hadn't jury-rigged the washer so that I could use it, I would have been without a washer for a month. I can't understand how it takes that long to get a part for an American made product. And the part still isn't in. They said that AHS didn't okay it but AHS said otherwise. I believe Mr. Appliance is lying and wanted to get the money first and I don't think AHS ought to use them again. But other than that, the contractors do exactly what they're told to do. We had Sears and they were fine. They ordered the parts and three weeks later, the refrigerator was repaired. The service from AHS has been good and I've ordered them for the condo I'm moving to.

There was a blockage in the pipe. The water was not draining from the tub and the sink as well. The plumber that was sent out was overall good. He unclogged the blockage to the line but he also broke another part of the tub that was working before so he came out a second time to try fixing it. It's been two weeks now but I have not heard from them again and I've been calling them, trying to get them to come back out for that service.

Our water heater went out and we called the Friday after Thanksgiving and Anywhere Plumbing didn't fix it 'til Monday. When Anywhere Plumbing got there to fix it they fixed it in a timely manner and they were very nice, polite, prompt and neat. My wife was very well satisfied with Anywhere Plumbing. We like them better than the people that American Home Shield usually sends to us. Anywhere Plumbing got the job done and was really good.

We had trouble with our garage door opener. It was shorting out. It was working and not working, then working and not work. I called a claim in and the rep was great. Everything was excellent once the techs came in. I like that when I have a problem, I can call AHS and they get somebody out the next day.

Warhold Mechanicals came and did a basic maintenance on our furnace like the winter check-up. They were on time and they did a good job. We’ve had to call once before because we had a problem with the water service into the house. The pressure valve was not working, and it was causing problems. With American Home Shield, we've never had any difficulties getting people out. It’s always been really good. They’ve always been really responsive. The first time technicians came here was before COVID but they still wore gloves. The guys, when they’re here, put the covers on their shoes. Everybody’s been super nice and cool. We would recommend American Home Shield. It’s worth whatever the monthly is for. They're super responsive.

My husband was in the attic, looking at something and noticed that a pipe was frozen and leaking. So, we filed a claim with American Home Shield. Cote's Mechanical came out the next day. The guy was great. He went up, found that what was wrong was a capacitor. He replaced the capacitor and was gone within an hour. It's been fine since.

I like the peace of mind of having AHS. I appreciate knowing that if something goes defective, I can just reach out and not worry about the burden of the expense. The customer service has always been efficient and the prices are good compared to others. I use it several times a year and it comes in handy. Recently, there was a leak underneath my kitchen sink. They sent out a tech within 48 hours and the problem was resolved. There was a part required but everything was covered under the warranty. It's pretty quick and efficient. The tech was very knowledgeable, friendly, professional and had great customer service. Everything went well.

The pool pump motor needed to be replaced. The gentleman came out and replaced it. He was very professional and courteous. However, they just replaced it six months ago and it went bad again. They said it was only good for 90 days but the manufacturer says a year. When filing a claim with AHS, sometimes it's easy but sometimes it's difficult. We've had one issue with them that has dragged on for over eight or nine months. We had to get the Better Business Bureau involved in order to get it resolved and it was just resolved recently.

I was trying to turn on the heat and only cold air was coming out, so I put in a request with Home Shield. They sent Doctor Cool. I went to work when the repairman came, but my boyfriend was home. He said that the gentleman came, went up to the attic, and said that it was the pilot light that was out and he had to fix that. Now, everything is good. I’m happy I’m getting heat when I need it.

We had a broken handle and the microwave was kind of acting on its own. The service tech was really good. He fixed the handle and tested the microwave when we couldn't replicate the air we had. He did a great job. We were very satisfied.

Everything went well the first time the technicians came out. So far, I've only called American Home Shield once to discuss a second claim that I've put in and it was very difficult to hear the person not just because of their accent but it sounded like they may have been working from home and they had kids running all over screaming. It was very noisy and it was very difficult to communicate with the person. We couldn't seem to explain to them. They were saying the parts weren't covered but they didn’t understand what part we needed because it wasn't normal wear and tear. So, we weren't able to convey the problem to this person. Then, they put us on hold because we wanted the manager and they never came back, so we gave up on that.

All our outlets went out in our bathrooms and we couldn't find a reset button or couldn't get the breaker to reset. The guys came in, walked into the bathroom and within moments, we had a plug-in in the bottom floor bathroom. They removed the plug-in and pushed the reset button. The guys with the electrical thing were super nice. They didn't laugh at me as much as I laughed at myself and they made sure that there wasn't anything else. They wanted me to know where everything was.

It took a while before the one party was able to come out and then they had to order parts, and I'm still waiting for that. But for the most part, everything's been fine. It's just sort of a little slow when getting someone out to my home. But when I had Westside Plumbing come in, they did a fine job. It took the tech about less than five minutes to find the problem. It was something I could have found myself if I would have delved into it better. It was just something right in the drain, right where that little screw-in things. He said all I would have had done is unscrew that, and it was right there. There was a little bit of stuff there, and that was the only thing that was holding it up.

Everything's good with AHS. Their claim process is okay. The only problem I got was last year on my air conditioner. It took the tech almost a week to get out there and it was 105 degrees. But recently, Excellence Air came out for a preseason check and they did a good job.

American Home Shield's claim process got its ups and downs. Sometimes it's speedy, sometimes it drags out. Sometimes I get a good service company, and sometimes I don't. It's hit and miss.

It was cold outside and when I was trying to turn the furnace on, it wouldn't come on at all. I called AHS for somebody to come out and see what was wrong with it. When the tech came out, he said I just needed to press a button. But I told him that I had never seen the red button. He then said that it may have been air in the line and he drained the oil. Then, he pressed the red button and the furnace came on. He was here for less than 10 minutes, then he left. He was professional but what he did wasn't worth $100. That should have been a courtesy and if he really had to do something, then they should charge me. Still, I paid the $100 deductible. But now, AHS sent me another bill for $100 and I'm not giving up another $100.

I used AHS several times and in general, my experience with them has been pretty good. Recently, there was a garbage disposal not working and the tech they sent out determined that it had to be replaced. They had to order a new one and it took about 10 days.

I've used American Home Shield for years and I've been completely satisfied. I had it on a different house. The first year I was in it, that was a really big year. The furnace had to be replaced and I also had a claim for the hot water heater. It all worked out. Recently, the microwave was blowing the circuit when you start it. I went on the American Home Shield website Wednesday and was able to schedule my own appointment for Friday morning.

American Home Shield is a good thing to have 'cause you have appliances and stuff in your home that can go bad. So rather than buying a new one, just have them come fix it. If they can't fix it, they'll replace it. Everything seemed to go smoothly. The gentleman came after I put the claim for the refrigerator on the American Home Shield website. There was not much time between asking for him and him coming. He saw what was wrong, ordered a door for the refrigerator, and said they would be here at the end of November. The door showed up in October. I contacted the company and told them that it was here and to send the guy out to put it on. Then they sent him out and he put it on. Everything works fine. The gentleman was very professional and didn't leave any mess after. He was great.

The guy from Direct Appliance came out for the fan that was out in my house refrigerator. He's maybe 20 minutes away in a little town called Modesto. He was wonderful. He did a great job and knew his stuff. I was very much pleased with his service. It was the first time I had used AHS and I was satisfied. They did good.

Most of the time, I submit claims online to American Home Shield. I'm able to get on my computer or my phone, go in and input what I need and when I need it. I always get an email back within that same day of the process and who they have to come and see me. Plus, a number where I can contact if they haven't contacted me. I had a claim for my heating unit and the tech was very knowledgeable on what he was doing. He found the issue and corrected it, and I haven't had any issues since then. The guy cleaned up and made sure he went back around to make sure he had everything connected. He waited to see if the issue was solved and he also checked a couple of other things to make sure that they were running properly while he was here. AHS is very professional and whenever I need something, they come through.

When I asked somebody to come out and look at my air conditioning, I was ready to cancel AHS then ‘cause that was a horrible experience. It was a company out of Montgomery. What the guy was telling me didn't make a lot of sense. The guy that came out and worked on my air conditioning told me that I needed one or two new parts up in the attic. I knew I didn't. But then, he turned around and told me that I did and that the company wouldn't pay for the refrigerant. Because the company only pays for the first gallon. Then, in order for him to repair it, it was going to cost me over $2,000 to get it repaired and that was an out-of-pocket expense.

Our experience with the submission process at AHS has been great. A lot of people were telling me about their stories with home warranties with problems. We've had nothing but good luck with AHS. Recently, the heat wouldn't come on. The tech found the issue and ordered the part. The next day, they had the part, came out and switched it out in five minutes. Everything works great now. They did a great job. We had a problem with our air conditioner a few years back. In an emergency, for something like that, it was a little difficult. They had to ask for permission. Because in that situation, they ended up doing the payout thing. We found someone else and they paid us the money that they would have paid for the repair bill. But other than that, anything else has been great.

Initially, I told the guy I had a leak. When they got out at the property, my tenant pointed out the sink so they fixed the sink. But they didn't do the overall what I asked them to do. There was also a continuous leak in the toilet so I had to pay another $75 to get them to come out to fix that too. They're both fixed now and hopefully, the leak is not an issue anymore. I was hoping that they would find the leaks throughout the home and address it but they charged me for two separate issues.

The heater was working but it didn't turn off. The techs that AHS sent out had to put a thermostat on it and now it's working. Originally, they said it was something else and we were waiting on a part to come. But then, another guy from the same company came and looked at it. He thought it was the thermostat and they prepared it.

The tech came out for our refrigerator. There was leakage from the condenser and the bottom of the regular refrigerator side of our refrigerator. He was equipped with COVID protection. He diagnosed the problem, he told us what it was and what he did to fix it. He was very professional, knowledgeable and we got it fixed. We were very satisfied.