American Home Shield Reviews

Scheduling the service was easy. The person who came out was excellent. He was a person with some great experience. He was patient, knowledgeable, and thorough. He found a cranked hole where moisture comes through it and fixed it, where other people struggled with it before. With American Home Shield, I'm getting what I'm paying for. I like that the home warranty is there when things need to be serviced on a regular basis, so the cost is gonna be fixed to service it. If something else is wrong, they get to fix it. It's peace of mind.

My heat was working, but when it went off, it would not restart. We had to go and hit it. I submitted a claim with AHS and it was very easy. I did it all online and they answered me online. I also paid online before the person they sent came. He fixed it then he left and it was all good. The $125 deductible is kind of high but that's the way it is.

I have been with American Home Shield for a while then I stopped. I picked it back up during the summer. It's not hard making a claim with the home warranty. For a claim I had for my washer and my dishwasher, the service company did good. Their guy was on time and was nice. He explained everything to me.

I went downstairs and there was water all over and I didn't know what it was. I called AHS and they sent the guy out. Something that's next to my heater wasn't working, so he replaced it. He was helpful and he answered my questions. He fixed the problem and everything was good.

I had a small leak under the sink in my bathroom and the contractor scheduled the appointment relatively quickly. They called me and got back to me. They were also right on time. The gentleman who came out and fixed the leak went above and beyond. He had to exchange out the thing that holds the water in the sink and he had all the parts in his car. He was even a little bit worried because the silver color didn't 100% match, which I thought was very kind of him. I didn’t care because you can't tell the difference. So, he was great.

Mr. Electric Twyman came out for the duplex plug underneath the sink in the kitchen. It needed to be replaced. One side didn't work, and the other side didn't look good. It was that bad. It was there since 1968. That was for my dishwasher and my garbage disposal. Another thing was we paid for American Home Shield for several months, and then this outlet down here decided to give us a fit. The tech talked to us ahead of time because he couldn't come out immediately. He had other things going. But a few days later, he was able to schedule us in and he told us to run an extension cord on the one that was still working so we could run the dishwasher. We didn't use it. We unplugged the garbage disposal and worked with that. But at least we got the dishwasher going until he got out here. He was quick and knew was he was doing. We were pleased with him.

We had trouble with some of our sockets, and Budget Electric did a fine job. They came out, fixed the issues very quickly, and that was it. We thought we blew a couple of fuses or a circuit breaker. They took care of all of that. The claim submission is really simple. But some of American Home Shield's customer service is pathetic. I was a real estate agent so I referred a lot of people to them, partly because their rates were great, and they covered a lot of stuff. But I would not recommend them at this point in time. There are other companies that serve their customers better.

At first, the air conditioner wouldn't turn on, and then it wouldn't shut off. It came out twice. My husband put the claim in and Beaches Air Conditioning and Heating was sent out. Everything's working okay now. I enjoy having American Home Shield. The only thing is the appointment times are just a big window of opportunity. I have to sit home from 1:00 to 5:00. But I understand that things happen on service calls. They've been great overall.

There was a leak in my sink. It was also stopped up. They came over and diagnosed a few things. There were several leaks - a leak in the faucet, a leak in the supply valve, and a leak in the disposer. They replaced all three of those things. They were very professional and worked quickly. Everything was nice and buttoned up clean. This is my first claim with AHS and it worked great.

American Home Shield helps repair the things in my home at a reasonable cost. I placed an order for service and American Home Shield provided a person. The service was done efficiently. And the system is working. Most of the guys that AHS has sent have been very professional and efficient and have done a good job. But there was one particular service provider that I wasn't happy with. They didn't do anything. Then it became cumbersome to deal with it later when I wanted a different service provider because I didn't like the first one. But we eventually got it worked out.

The repairmen came right on out and took care of what needed to be taken care of. Both of them did a good job and everything's working fine now. They were professional and they cleaned up behind themselves as well. Normally, everything works fine with our claims. The only difficulty we had this time around was at first, each company that American Home Shield tried to schedule a repair with told them that they would come out. After we didn't hear from any of the companies, we called them. A couple of them told us they didn't work for them anymore.

My oven is not working properly, and it needs a new part. Home Shield was supposed to order the part. They told me they ordered it on the 4th. But I still haven't heard back about what is going on with it. Typically, it takes them forever to figure out if the part can come in. And then, if the part comes in, I never hear if the part came in or not. I have to call them to find out if the part came in.

We did a seasonal service that changed filters and inspect the HVAC unit. American Home Shield offered that like spring and fall, and I've done it several seasons. I've always had the same contractor come out, so it was great. Everything is working fine. I've had American Home Shield for 12 years. I wouldn't keep renewing it if I wasn't happy.

The hot water tank went out and everything went well with the plumbers. They came back in and told me how much I had to pay. I paid that and they put in a hot water tank.

The defroster on the compressor failed so it was covered in ice. I called it in to AHS and it was simple. Cutting Edge Total Comfort gave me the next available time that they would come and I wasn't gonna be home when they were able to come so they pushed it back. But it worked out. They did their job. So far, the air conditioning unit has been functioning but it hasn't been cold like it was.

I had a bad thermostat. It was easy submitting a claim with AHS for that one. The tech replaced the thermostat on the wall. He troubleshot the problem and he did a great job. I've got American Home Shield for another property that I own and I had a problem with the air conditioner and it was a nightmare. They had to get a second opinion from somebody. By the time they got the second opinion, it took another month. We went without air conditioning for a month and a half this summer.

I had a leak in my ceiling. The first company that American Home Shield sent was nice but they didn't have a resolution for the leak. The tech was not experienced. It was a younger person who was sent out and he didn't help. So, I called AHS and said that I wanted a second opinion which I know I'm able to do with them. They said "sure" and sent somebody from Accu-Plumbing. The guy was older and highly experienced. He did such a thorough diagnosis of what could be happening and checked so much more than the first guy. He found what the issue was and diagnose it. I was very pleased that they sent him and I kept their card because of how pleased I was.

I had a claim for a plumbing issue and it was good. They had to come back several times to finish it but they were professional.

I have a smell in my garbage disposal, and I had a faucet that was leaking. My home is very old from the 40s. So, the techs couldn't get the parts to fix the leak. They ordered it, and it took about a month. Then, the guy who did it was awesome. The customer service side of it was awesome in that way. But the part they ordered, the handle only turns the wrong way. It doesn't turn the right way. Our garbage disposal never got fixed.

Our dishwasher was not properly drying our dishes. Doing an online claim to American Home Shield was very easy. The service was pleasant, quick, precise and titillating. Our dishwasher is working now.

American Home Shield is the best company I've ever dealt with. I know a lot of my family have a home warranty and nothing compared to this. The only thing, and I can't even complain, is the wait. When I want to call and get the parts authorized or talk to somebody about what's going on with my case, there's a wait. But their service and what they do outweigh that. I have two homes with them and they've been amazing in every way. I recommend it to a lot of people - my family and friends.

I was having issues with my toilet not flushing and overflowing. Carl’s Plumbing Services came out and tried fixing it. Then they had to come back, and I had to call them to check on rescheduling before they’d be scheduled and came back out. They fixed the problem a week later. The toilet performs good now. If you own your home, you're going to need the service. American Home Shield's going to save you money in the long run. But at times, it’s gonna be a little difficult and a lot long and drawn out.

***AHS will probably reply to this review (as they have to others) saying they'd be glad to discuss the issue with me. If that's the case, AHS you can call me. I've reached out enough and I'm not jazzed by the results. Here are my request #s: ** Filed service request on 11/6, still no resolution. Appliance company has been here 3 times, each time they determine the issue is something different than they thought so they have to schedule another visit, but they have to go through AHS each time (they send a diagnosis report to AHS, and AHS gives them the OK to schedule another visit).

AHS left an active leak from a pipe in my home for 3 days. On the 3rd day I paid a plumber $623 to fix it. AHS has refused to reimburse this cost. This started on 11/30/2020 when I discovered a leaking pipe in my wall. It was squirting hot water everywhere. I immediately called AHS and reported the problem and the urgency to have it fixed under my account. I turned off the hot water to the home, which reduced the flow of water but the pipe was still leaking. They assigned my order to a plumber who could not come out until 12/15.

I submit claims online and it's a simple process, but American Home Shield should cover more than what they cover. It was a lot that was needed to be done with my last order. Drain GO came out three times. First time they came out, they didn't find a problem. Second time they came out, "Oh, yeah. You definitely have a problem. I'll need to replace your cartridge." They replaced the cartridge and two weeks later, something started leaking again. They said I needed a regulator, an expansion tank and a pipe. The only thing that American Home Shield paid for is the regulator. I had to come out of pocket with $579. My home is only eight years old, so it's not that it's out of code. They wouldn't cover some parts. I've had other claims, but they were minor stuff, so they covered it. All in all, you won't know what they will or will not cover until you come across things.

American Home Shield didn’t cover what I thought they'd cover. There was an electrical issue that a home inspector found. He found three faults. The electrician came over and said that American Home Shield would pay for one. But these others weren't broken enough. So I had to pay cash for those. It's really easy to talk to somebody to sign up for American Home Shield but it's very hard to talk to a person when something's not right. Today, I tried to cancel it 'cause I sold my house. But I was not even sure if I did or not because after about 20 minutes on the phone, I kept getting put on hold. It was a bad connection. I could barely understand the conversation. But the person said that I'd be contacted by their cancellation department. So that was frustrating.

The garage door had a problem with its connection with the vehicles and the remote control. The issue was the board of the motor. The technician came and immediately, he recognized what the problem was. He looked for a replacement in his car and fixed it. I'm very happy with things. AHS better not change anything. Their customer service and claim submission process are perfect. Go with American Home Shield. have heard people having other companies not having the same type of service. When I get an issue, I just book my service online and the next day, they're calling me.

I use the web when making a claim with American Home Shield. I did one recently for a broken toilet and that was very easy. The guy who came out was great and he repaired the toilet. It's working well now. AHS is good and I tell all my friends to get it. It's just that when there's a one-off, sometimes it's hard because there's no real recommendation. Sometimes they'll send out a crew that can't handle the problem if it's a weird situation. When we had our oven go bad, we had three crews come out. They kept saying they couldn’t do the installation so we had to call again. But it wasn’t that bad and that was the only time. Most times, everything is really smooth.

Leak Seekers fixed my garbage disposal thing under the sink. That went really well. They came back out today because I had an issue going on outside. I didn't know whether it was coming from inside. The guy said that American Home Shield doesn't cover that 'cause he thinks that has something to do with the sprinkler system. But he fixed the issue upstairs which was fine. He did his job well.

The swimming pool pump leaked and it was easy submitting the claim to American Home Shield. it took about a day to get the contractor out to my home. They troubleshot the problem, figured out what it was, brought parts back the next day and repaired it.

The contractor came out and everything is working great but I wasn’t able to include my tub leaking in my claim. I was in the assumption that since it was a plumbing issue, I could get all plumbing issues taken care of. But other than that, I had a great experience with American Home Shield.

My heater was working at night. When we woke up that morning, it was cold as death in the house. We were freezing. I called American Home Shield and reported it. They said they would get us serviced with somebody, and then somebody called me. The dude came right on out the same day. He was courteous. When he came in, he had his mask on. Also, it rained the day before so he put little covers on his shoes so they wouldn’t track up my carpet. He was here for 15 minutes. I gave my neighbor one of those brochures so they could get AHS.

The refrigerator and freezer were not cooling properly. So, we filed the claim to American Home Shield. The GE representatives came out, and was able to make a repair to the unit and got it back operational. It seems to be okay at the moment. I generally like American Home Shield. The only complaint I really have is, when it comes to air conditioning, there's a real problem with the vendors that they have. If you're dealing with something like GE, you're fine, but when you start dealing with some AC problems, that's when I have some issues with them.

My most recent claim was for a malfunctioning dryer. It was turning itself off. Unfortunately, it’s not the first time we used them. I usually book it online, and minutes later, I have a confirmation that somebody was assigned to our claim. Usually within 24 hours, somebody contacts us at least to make an appointment. It doesn't take them long before they send somebody. We also understand that sometimes, it takes a little while because of parts. They have to order spare parts and whenever they have the spare parts, they come and finish their job.

Appliance Wizard came out twice. The first time was when we had an oven that would not heat and they put in a request for parts. The wrong part showed up. We could not locate an actual model number because then it got burned off on the plate. In the end, that oven was replaced. The second time they came out was because the microwave literally caught on fire. I'm still waiting for the replacement for that. That’s been over a month now. The Appliance Wizard people were very strong quality. The first person who looked at the microwave before it caught on fire was not good quality. He heated up some water, called it good then told me I needed to clean the microwave. Three days later, it caught on fire.

The furnace wouldn't turn on and I went online to submit a claim to American Home Shield. It was too hard to get through on the phone right now. They let me know right away who they assigned and then, they told me to give them a call if I don't hear from them within 24 hours. They always give me their phone number. The person came in and went right to it. He took precautions, as did I. He spent some time with the furnace and told me what the problem was. I already knew he had fixed it. Then, he spent some time fixing my thermostat, which was also messed up. So, I was all set to go. It was great. I've recommended AHS to quite a few people already so I've been very happy with them.

I had a number issue on our furnace. It was a quick and easy claim. The contractor was in and out in less than 30 minutes. There was a CO2 level issue. He looked at it and there wasn't an issue. It was just that the pressure was off a little bit on the heat in the furnace and he fixed it.

I had a plumbing issue and The Lindsay Company had to install faucets for my washer and dryer room. It was leaking. The tech was very good and everything has been good so far with AHS.

I was in the process of renewing my home warranty because when I originally bought the house, the company that they had put us with was already done. I just did some research. And I have a relative that uses the same company. So, American Home Shield came recommended as well. Recently, the icemaker stopped working. It didn’t make ice anymore. I filed a claim online and the website is good. It then told me that the contractor would make contact with me within 24 hours, which they did the very next day. SRL Services came out and looked at my icemaker on my refrigerator and my microwave oven. Their service was great. They contacted me the next day, made an appointment. They were out there within three days. And then they repaired it.

The guy came out the first day but he couldn’t get it fixed. He was able to bypass the system so I could at least have heat a while 'cause it’s cold here. He told me they had to order a part. He was a professional. He explained to me what the issue was and told me what they needed to do to get it fixed. He also showed me how to work my thermostat and how to get the most efficient out of my thermostat. He was very proficient, very knowledgeable and answered all the questions that I had for him. Then they called me the very next morning and said, “The part is in. Can we come back out today?” I called them on a Sunday afternoon then that Tuesday, they came back to finish it. It was excellent. This time was very pleasant. I didn’t get the runaround. I guess AHS is changing their process on the way they do things. I’m pleased with them.

American Home Shield advertised a check-up for the furnace for $75. The guy that came out was really good. After he left and the furnace kicked on, I was downstairs and it made a noise. So I called them. They came back in here. The door was caulked and he fixed it. Last week, I got two emails from American Home Shield wanting me to pay $75 for them rescheduling me for furnace check-ups, and I already had that and I already paid the $75. Now, I haven't heard any more, they haven't taken any money out of my account, and I don't know if this is coming from them or from somebody else. I did call him on the first one and they said, "No, you're not even scheduled. You were done in October. No, we don't have nothing on here for you."

The air condition man came out to give me my maintenance. He said everything was fine. It’s a new unit. Less than a year old. He even extended his service and time and gave me a little education about my thermostat. He was very good. He’s from out of town. He was very helpful, very polite and very kind. I was really pleased.

A tech came here and was supposed to fix my bathroom, the shower, and the toilet. When he fixed my showerhead, he ended up turning my hot water to the cold water and the cold water to the hot water. I jumped in the shower that night and I wasn't too pleased. I was really pissed. I also don't know what he did with the toilet pressure but that wasn't set right. Every time I flush the toilet or run the shower, the water in the bathroom sink started running low. I called and let American Home Shield know. I needed somebody to come back out here. I was very displeased from the beginning because I kept calling AHS and was told that the best technician would be sent out.

I submitted the claim online and American Home Shield responded right away. They gave me a service day, the company, and what time he would come out. And everything came through fine. Grade A Plumbing was good. Very professional. They came in, did their work. Didn't overcharge. I'm very pleased with the service. I like AHS. I've been paying into it for a while, and that was the first time I used them and I had a good experience so far. They're awesome.

Sears came for my stove and I liked the tech. He was a nice guy and he was very efficient. He knew right away what the problem was. There was a code that came up on the stove and he was able to look it up and see what it was. He ordered the part and then rescheduled my appointment. About a month after I moved into my house, I had air conditioning problems. It took five times of techs coming back before somebody could figure out what the issue was. The techs would leave and I would call them back. Then it would take two weeks for them to come again. One guy told me my filter was dirty and he put a new one in my unit. That was in June and July and it was miserable as I had no air conditioning. The service carrier AHS used then was absolutely horrible. Sears was great though.

I’ve been with American Home Shield for years. They used to send people out who were late and didn't know much. But we wrote to the home warranty and they changed the company. American Home Shield is fine. Otherwise, I will not be with them. The only problem is getting them on the line. When you get them on the phone, it’s fine. But you have to wait to get to them and that's the problem. It's not just American Home Shield though, it’s everybody. With this pandemic going on, it’s just messed up.

The motor for the Whirlpool tub was going out. I went on to the AHS website and started a claim there. The website was good then they texted me, told me that my claim was filed. And a couple of days later, they told me that the tech was coming. He was professional and good. And now, the motor is working great like it's brand new.

I did business with American Home Shield a number of years ago and then I moved. The place I live now is 24 years old and I decided to do business with them again. It's worth $50 a month. Recently, my ice maker in my freezer was not producing ice. It was filling the reservoir container with water, which would have flooded my kitchen had I not been home to know that it was doing that. Brian from Sears of Baltimore came and did a great job. He was prompt and on time. He knew what he was doing. It was a water valve or something that was bad. Fortunately, he had a part on the truck and he fixed it. It's been working fine so I'm very pleased with what they did. The communication was fantastic as well. They texted, called, and did everything right.

We didn't know there was a water leak because the washer wasn't working. When they replaced one part, the water started leaking. They fixed it and everything is okay. They were very friendly and very professional. So far, AHS is working okay.

I had an interesting call because originally, I did the request online and American Home Shield assigned me an appliance service. When the guy called, he said, “You know what? This isn't gonna work. Let me get someone else over.” and then he said to me, “It'll be a week and a half, two weeks before I can get out there.” As soon as I called American Home Shield back, the girl went, “What do you mean a week and a half out? I'll get you someone right away.” She canceled the first guy and went right to the next guy. It was unbelievable. The next guy called me within an hour and a half and said, “I can come by now, but within an hour.”

The guy came and checked the heater. He was very professional, very courteous, and very informative. We had some work on the washing machine recently and that was also very good. There was something they discovered and they fixed it. So far, I'm very satisfied with everything.

We've had Upland Pool come out for our pool two times now. The first time was for the motor on the pump and the second was because the filter was leaking. Both times they were fantastic. For the filter, the first time they came out, they explained to us that the filter is very old and parts are hard to come by if you can come by them. They put in a claim to American Home Shield for a newer type of filter to replace that one. Then, they were out either that next day or the day after with a new filter.

The guy who came out was supposed to check my plumbing and the email he sent us was something different from what he told the insurance company. So, we were trying to get it straightened out. The lady told the insurance lady that she didn't want anything to do with it because she sent paperwork over already. SAP, the contractor, sent out someone else. We just bought the house and we were trying to see what was going on with our sewer lining under the house. I just had a bad experience with the contractor in trying to get my information. They were supposed to pay for a fix but they kept giving me the runaround. I didn’t have a good relationship with them. I chose to go out and pay for it myself because I wasn't getting nowhere and it was such a hassle.

Some of AHS's vendors have come out and been able to resolve and fix my problems. Other vendors come out, spend five minutes and say that my problem is not their problem or it is not under warranty. Then, they charge me 100 bucks. I had a couple of light fixtures that didn't appear to have power. I put in a ticket for an electrician who came out, spent five minutes, and said they aren't covered by warranty and I need all new everything.

I couldn't get my refrigerator to start. It was making a lot of clicking noises just before it stopped working so I called American Home Shield and the contractor got there in a relatively short amount of time. Fortunately, I had another refrigerator that I could use because once it quit, I had about 24 hours to move everything over, which I did. When they came out, they needed to order parts. So, I had to leave everything where it was in my outside fridge. When I had the parts, they showed up three days later and they replaced it, and it's been working great. They were great and it was amazing. The tech was very thoughtful and cleaned up after himself. It was nice to have this opportunity to have an experience because I sell AHS to my clients. I worked with AHS and I have them myself. It's been good and I even shared it with my team.

Our claim was for a garbage disposal repair. The claims process online was pretty easy and it took a week for the tech to come out. It took five minutes to fix the disposal. They didn't have to replace it. Everything looked really good and it was super quick and very professional. Our experience with American Home Shield was great. I plan to use them in the future.

American Home Shield responded within hours of submitting the claim online. They said that they had contacted a contractor that would be out to diagnose the problem. The guys from Green 2 Crystal Clear Pools are absolutely great. They're really professional, friendly, and knowledgeable. They diagnosed the problem really quickly. I was told that I needed a new pump and some gaskets replaced. But since the pump was not covered by American Home Shield, they had to get authorization. That was surprising. They call it an auxiliary pump and it's part of the pool system. Long story short, no authorization for the repair was given but they came back and repaired it at my expense. Still, it was much better than replacing a pump. Overall, there are a lot of exclusions with American Home Shield so you better read the contract very closely.

I had a blockage and the plumber came out, took pictures of my bathroom, walked outside and said that it was a main line blockage and that there was nothing he could do. He got in his truck and left. That cost me $100. He said there were no places to clean out but there were. I could have shown them to him but he didn’t ask. Then, when I called in to ask about that, I got somebody in the Caribbean from American Home Shield’s customer service, who was as rude as they could be. I told them that that wasn’t what happened but I was told that it was what they got. AHS needs to cut their ties with them.

My furnace was not working. Island Breeze came out here three times but they have not fixed it. The first time they came out here, they said the issue was something with a motherboard. So then, they came back again and put that in. But it still didn't work, so they came out here again. The guy told me that he didn't see anything wrong with it. But he was was friendly and professional. He said what I could do is just put my thermostat up to 90, and that should fix the problem. But I put my thermostat up to 90, and sometimes, it turns on and the heat comes on. Sometimes, it doesn't. So I called Home Shield again and they had another company to come out here. The company called me yesterday to set up a time to come out here and they're coming out here on Wednesday between 8:00 and 11:00.

I've used American Home Shield several times and I'm very satisfied with the contractors they've sent out. We had John Hudgins Plumbing assigned to us. They called the very next day and were out in a couple of days later. They fixed the problem the first time. My most recent and pending claim is for a microwave. It's an issue on a part and that seems to be lingering a little bit. I had a similar deal with a dishwasher a while back and it took a while to get the part in. But we're battling the holidays and now we're battling shipping issues across the country, so I can understand that to a large degree.

The first claim we put in was a major mess. The faucet was leaking and a person came out. They looked at the sink, took it all apart, told us the parts would have to be ordered but never came back. We called and called and so did American Home Shield. They eventually replaced our money back into our account that we had paid for the claim. It's still a problem that we're going to have to call in now and this was like a year ago. Our first experience made us ask do we really want the home warranty. But we realized it was not American Home Shield, it was on the side of the contractor. Our second claim was the stove. The guy came in, replaced the element and did a visual check of everything. It's an electric stove and he made sure that everything was functioning properly, and that was great.

American Home Shield's service is wonderful. We just purchased the home, so we know that whatever is going to cost is not going to exceed $75. I already called a claim in twice, one to change the locks and keys. Then the air conditioner just went out on us, but it was the thermostat that was the issue. The turnaround time was immediate, which is great. The first service was the same day. Then, we had to cancel. We had an emergency. But then we met later on, and the service guy was contacting me back and forth. The air conditioner one happened on the weekend, so I know we had to do it on a Monday. But that was great as well.

The techs have been great. Sirius Plumbing & Air Conditioning came recently and did everything they needed. I'm very satisfied.

Submitting claims has never been easy with American Home Shield. It's probably one of the hardest companies that I have to deal with. Their customer service takes forever to get hold of. I’ve pleaded on the phone, many times, over an hour. It was a little bit faster this last time, but I don't know if it's because of the time of day. It only took me 15, 20 minutes to get somebody on the phone.

The refrigerator had a leak and the techs did a good service. I had a problem the next day and they sent somebody right out to correct it. I haven't met any problems since.

When you put the cup and push the water button, it was clogged. It wasn't coming out. The first time, GE Appliances called. The guy who came out was okay. What he did was unfroze the line where the hot water is, but it froze up again. He said that he would call out my insurance and tell them I need a door. One was supposed to come today but I ain't heard from anybody yet. But I've been satisfied with American Home Shield so far knowing that I'm covered. It's less stressful and worthwhile getting.

We just called American Home Shield, told them what our appliance issue was, and they took down the information. They had me FaceTime them so that I could show them the unit and they could get the codes off of it themselves. They then told me who would be calling and gave me a phone number. They told me to make sure that I answered the phone. The process seemed pretty simple. My claim was handled very well. The gentleman who came was very timely and professional. What happened was I could not use the oven and the microwave. I couldn't use any of the buttons. There were no lights on the top and the oven light came on but would not go off. The gentleman said that that is a safety mechanism to tell you to check that there's something wrong. On the whole, everything was okay.

American Home Shield has been good. It was easy to submit a claim. It was good dealing with the tech from Universal 1 Repair. They replaced some parts of the appliance.

Sometimes when I have to call in at American Home Shield, I have to wait quite a bit of time to get in touch with a representative. But that's to be expected with all the events going on with COVID and people working from home. It takes a while but it's not a huge issue. Also, from research, AHS is one of the best that I could find as far as home warranty companies. It seems expensive but you get what you pay for. I would recommend AHS if you have older appliances and an older house that may need that kind of thing.

The vendor on the last visit was great. I have three houses with AHS, and I’ve been with them for at least five years. AHS is a wonderful service and I’m thankful to have it, but I have some issues with them. They can be very difficult customer service-wise in terms of taking forever to get through. Also, three times this past year, I had employees tell me things and it didn’t happen, i.e., “We’re gonna send you a check in the mail.” I never got the check, so I had to keep calling and calling. I found out that they credited the money back to my credit card, but they never told me they were doing that. They told me they were putting it in the mail. It's the little things like that. Call and they say, “We’ll get back to you,” and then they don’t get back to you.

AHS gives me a sense of comfort. When something goes wrong, they're my first thought and the response is always very quick. We had a tech from #1 R&R Electrical Allstar come out for an issue and he was excellent. He found the problem, advised us on the best approach, and fixed the issue. Our claims with AHS so far have been handled best.

My freezer's icemaker wasn't working correctly, so we submitted a claim with American Home Shield. It took a couple of days for someone to come out here and look at it. The tech realized that the timer on my icemaker wasn't working properly. So, he told me that he had to order the parts for it and it would be a couple of weeks. Sure enough, a couple of weeks later, the parts came in. The next day, I got a phone call from the company to schedule an appointment. A few days later, everything was fixed. Everything works great now. Overall, it was quick and seamless.

The online thing is easy. Trying to call American Home Shield is where I always had the problem, like a follow-up or needing to talk about something. That's where it's usually terrible. I hope they could improve specifically on trying to get in touch with someone on the phone. Myers Comfort Specialist of Birmingham came out recently and they were professional. They had to replace some form of an electronic board.

The most recent claim with American Home Shield was put in for the electrical on the garbage disposal. The garbage disposal itself had to be replaced. The contractor was efficient, fast, knowledgeable, and friendly. He did it all right then and there.

My bathroom ceiling fan stopped working so I called American Home Shield. The claim process was very easy and I got someone the same day I called. Douglas Mechanical came out and I was very pleased with the service. American Home Shield is excellent and I would recommend them.

I was dealing with a company that's in American Home Shield's system, but they couldn't find him. That’s the only problem I've had. When they called me back, they were gonna send me another company, which I didn't want ‘cause another company had been out already. I asked to speak to a supervisor, and they kept on till they found Carnell Maintenance. That was the one that was doing my appliances and the guy had also been up here on more than one occasion. He did what he said he was gonna do. He gave me a scheduled time and he was within that time. If he couldn't come, he called me and let me know. I like that. All around, American Home Shield's company has been great.

AHS is fast in terms of responding to our needs when we need home repairs. With our recent claim, everybody took care of what they were supposed to, so I was happy with that. AHS is good to have. Having a home, you never know when something is going to break. So, I like to have that comfort knowing that I am insured in those things. However, my deductibles are $100 and it's a bit pricey.

The refrigerator was shutting off. I did a claim to American Home Shield and it took two days to get someone out. He was good. He had to order a part and it took about two weeks for the part to come in. Everything's been great since the repair.

I'm back with American Home Shield because I feel like they are better than anybody else. Recently, I had a leak in the disposal and the guys came in and fixed it. They were amazing. I like it. Everything was perfect.

Harvey Contractors came out and said something about a secondary leak which was total **. I called American Home Shield back and they sent a second guy out here without having me pay the $75. The guy said, “I know what I need,” and it took him a while to get it. He came back and fixed it within 20 minutes. He was clean. He was an awesome guy with nice manners. He did what he needed to do professionally.

I had a pipe leak and it was pretty serious because I couldn't get water to go into my hot water tank. So I had to get a plumber out to figure out which pipe it was that was running into or that was leaking. He came out and we were able to find the problem pretty quick. He gave me recommendations and he was able to fix it pretty fast. The only issue is that I'm still waiting to hear back about the drywall. I didn't want to fix it, yet. He logged it and sent it with pictures to Home Shield and then I should hear back from Home Shield.

Our heating unit was not working properly. Everything went well when we made a claim. The service people who came out were very timely and professional. They had to change the motherboard. They ordered that part, came the next day with it, and fixed the unit.

My microwave broke and I got an excellent response as I expected when I made a claim to American Home Shield. The tech showed up in a timely manner and he immediately determined the issue. He had to order the part, which came in 10 days later and then, he came out. He made the repair and everything is fine now.

Total Air Care replaced the capacitor and got it running. Then they cleaned the coil. They handled everything immediately and quite professionally. I liked the way they described what was wrong, what they did to fix it and their overall demeanor. American Home Shield was quite good. Having them is a lot cheaper than replacing an air conditioner.

I’ve 2 complaints for last 2.5 months. None of them have been taken care of. Every time I call you are outsourced to Philippines who have no clue and keep promising you they will escalate the matter and will get back to us ASAP. It’s been 1.5 months without dishwasher and 2 months since the plumber came in and took my faucet and never came to replace it. I’m paying 150 per month in warranty plus 75 dollars visit fee. This company is a fraud. I’m going to complain to DA S office.

Updated on 11/09/2020: Ok Home Shield you answered my email and say you want to talk but you leave no contact information. So if you want to talk call **. I doubt I hear from you. You can tell your people are working from home. One girl's rooster was going off in the background and one guy's music was so loud we had to ask him to turn it down so we could hear him. Remove the illegal collection you put on me or you can pay me. Don't contact me until you fix this.

I’m looking for another company and I’m trying to figure out who the best one is. I used to have Black Hills Energy. That one was excellent. You just pay the monthly charge every month, and they fix everything. They didn’t charge any fee, not even to send somebody out, which I really liked. However, they moved out, and they said they were only gonna cover the gas stove, hot water heater and furnace. I needed something to cover everything else.

I've found AHS to be very convenient because I don't have to think twice. I just know who to contact and it covers everything. Also, most of the time, their contractors are very good. Air First Mechanical's guy came and he fixed the furnace. He said it was dirty so he cleaned it and it's working now. He was very good.

Coastal Appliance replaced the oven glass, originally, and then for some reason, the door wasn't closing. So, they had to come back out and fix that. We placed another claim with AHS on that. We did it over the phone which was easy. Then, AHS sent an email and a text message telling us when to expect someone out. The techs from Coastal Appliance were nice, friendly, and professional. I'm satisfied with AHS. They cover everything they say they’re going to cover.

Everything has been positive with AHS. Recently, the furnace was turned on but it wasn't sparking up or flaming up. It would shut off so we wouldn’t have gas. The tech that came was very good and solved the problem very quickly. I will continue to use AHS as they keep up this level of service.

The furnace wasn’t working. American Home Shield sent someone out the next day. He had to order a part and he came out the next day and installed it and it worked ever since. I've had other claims with American Home Shield over the years. I had a dishwasher, a hot water heater, a furnace a couple of times, and a stove worked on. The exhaust switch broke and they had to put a new one in.

Sometimes I have to wait forever, but the last few times I have called Home Shield, they have been fast. Sears recently did a great job. He was on time, friendly and knowledgeable. He explained to me what was going on with the washer. He knew what needed to be done, so he talked to Home Shield and he told them that it would be too expensive. Once he looked it up, to see how the parts and labor, it would be too expensive to repair. Home Shield emailed us and said that they would give us an allowed amount of money to buy a new washing machine. We did that, and then we submitted a receipt. Home Shield is a good company. If something is broken, they will come and fix it. They have replaced two washers of ours. And then, they had to replace a garbage disposal.

Everything is going better than I thought it was. This is my first time dealing with American Home Shield, and I've had no serious problem. So, I'm happy. AAction came out to check the heating system. The tech was very thorough. He went step-by-step with what was wrong with it, he sent me pictures and I was really impressed. He said that the next day, somebody will contact me to let me know when American Home Shield will give them the okay to finish and when to work, and they did. l will call him back on Wednesday with the funding so that they could come out and do what they need to do.

The experience with American Home Shield is very satisfactory. Their service comes up periodically. It's not very often but the tech comes up to the house if something malfunctions. Recently, we had a small resetting of the garbage disposal, which took two seconds to fix. We were charged the full deductible on that. For this one, we had a problem with the refrigerator and it was resolved. But we needed a recall because it created another problem which didn’t exist. The technician came for the second time and fixed that problem, too. He was very good and he was a nice gentleman. American Home Shield is very good but there are questions in communication. Contacting by telephone sometimes takes a very long time but that is the only downside that I see.

Someone came out and my son took him upstairs where the burner was. He said I was gonna get a call from American Home Shield. He hadn't done anything. He just looked at it. I don’t want him back in here anymore. He didn’t tell it to me, but Home Shield called me and was telling me that he told them that I would have to pay him 1,100 and some because my boiler wasn’t up to ordinance. Now, how can my boiler not be up to ordinance when Home Shield put it in? Home Shield put this boiler in about three years ago for me. So, now, if they put this in, it would be their fault.

Aaron Plumbing and Heating came right in and did the job. It was a back-up light for my bathroom and my laundry room, and they handled it nicely. I've heard some people say it takes a long time to contact AHS on the phone but I haven't had any issue of getting contact with them.

The remote control wasn't working anymore with the garage door opener. I alerted Home Shield online and using the website was easy. Ace of Spades then came and I had a very professional interaction with them. Everything is working great.

One of the rooms wasn't cooling properly, so we made the claim and the lady got in contact with American Home Shield because it sounded like it could have been like a ducting issue as opposed to the actual unit problem. Doing the claim was very easy. I love that I can do it online. The tech who came out was great. He came very much on time. He was very polite and helpful.

My icemaker was not working in the refrigerator. I made a claim for it and that was fairly simple. I missed a couple of the tech's phone calls but we were still inside of the four or five days timeframe from the time the claim was submitted until the issue was taken care of. The tech came in and was very proficient in troubleshooting the problem. He got the part ordered and got it handled. Everything I've needed American Home Shield to do, they've been really good about it. To anyone considering home warranties, understand the coverage and what it does and doesn't cover.

We came here, we didn't have an issue, but then the furnace started making a lot of noise and we noticed a lot of stuff. We had two different companies come out. The first one said there were no issues. The second one said it needed replacement. We also contacted on our own four other HVAC companies and they all said it needed replacement. But American Home Shield said that it was not a regular wear and tear. They said it looked like there was mud in it like that would happen in a flood because it was the dirt in the water that clumped together and made it look like there was mud in our furnace although there was no water line. The other HVAC people said that it has not been in a flood. Obviously, there were no signs of flood in our basement.

We bought our home several months ago and I decided that I would sign up with American Home Shield. Initially, I thought I probably wouldn't need it. But it actually worked out really well for us. Ultimately, we've saved money using the home warranty. When in the 20s and you're just really getting on your career and things in life, money seems to be a little more scarce. American Home Shield has really come through for us so I appreciate them. I hope that I continue using them in the future. My wife and I are satisfied with the service and would definitely recommend it to other people. I've told several friends about it. So far, everything's been good.

My convection microwave didn't heat up so I called my home warranty. They did a virtual visit through a FaceTime call with an app. They looked at the microwave and said they were gonna order some parts. That took a couple of minutes. They said somebody would call me within the next 24 business hours to schedule a technician coming out. We did that. The guy showed up when he said he would and fixed the microwave on the first visit. It was remarkable. They did a very good job. That was probably one of the best experiences I've had for trying to get something taken care of, much less a repair.

It was very easy to submit a service request for our dishwasher. So far, so good. I haven't had any problem. The repairman told me what the issue was, and he resolved the problem.

I saw a leak in my garage. The contractor came out and fixed it. Also, the dishwasher wasn't working. They said they found the part, and they fixed that one. And then the microwave wasn't rolling and they fixed it. But the other things, unfortunately, we didn't put on. In the house, the doorbell wasn't working, but they said we didn't put that one. Now, our fireplace is not working. We don't know what happened.

Our original call to American Home Shield was around a stove as well as a refrigerator, specifically the freezer and ice maker portion. It's fairly easy making a claim. The local service people have been great but they had to make multiple trips because they didn't have the parts when they came out the first time, which is a standard operating procedure. Their communication has been absolutely fantastic. It's a couple of weeks' response time to get parts but that's through no fault of their own. That is just supply chain issues around the world.

American Home Shield is fine, except that they're getting expensive. We also had a refrigerator issue and the repair company fixed the problem but they could have done it a little faster. My wife said it took more than two weeks because they had to order the part and it took a long time to get it. When they got the part, they put us again right at the bottom of the line.

I had several problems with my dishwasher. The initial issue was the cycle wasn’t going through completely. Geo Appliance Services came out and they’re the absolute best that American Home Shield has ever sent out. Some of the people they send out are questionable. The only thing is I still got moisture inside of my dishwasher at the end of the cycle. Other than that, my experience with American Home Shield has been fine.

If I had any other plumbing issues, I would definitely want to use Steinberg Plumbing. He came in and was able to assess the issue with both of my toilets and fix them. It was something that I had not noticed before. We have had trouble before with some water and we thought we had fixed it because we had to almost turn some of the water off when using the toilet. So, bringing someone in that is able to look and say, “Okay. This is what the problem is and this is how I can fix it,” is good. And then, he showed me to make sure that it's fixed. Very professional, very good. Definitely would recommend them again. Home Shield has had someone come out to help out with my stove, with my motor with my pool, and with my fan in the house. I have had them for five years, which means I am paying them for five years since I moved into the house. It is something that I am continuing to keep because I value their service.

The guy was excellent. He was very professional and very friendly. He practiced social distancing and wore a mask. Everything was perfect in terms of identification of the problem and installing the new part. All was within under an hour. The service was good and very quick. I have other experiences in the past with AHS and they've all been fine. They provide a high level of customer service and I'm very satisfied with the skill set or the quality of the contractors that they have relationships with.

My heating went out and I had no heat. It was very difficult to reach a live person at AHS and I couldn't reach anybody so I requested service online. After I submitted it, I was able to call in, speak to somebody, and check the status of the claim. If they had just been able to talk to me in the first place, I could have gotten my order set up properly the first time because I needed emergency service. And I had to pay for the service call, not knowing if I'd be able to get somebody to come out the same day, which is kind of frustrating on the weekend. But the guy from AJ Moore who came out did a really good job. He was respectful and polite. They figured out that somebody had improperly wired the furnace and that was very helpful. AHS's service is really great but they can improve their customer service a little bit.

We had a couple of times where the communication wasn't quite right. It took a couple of tries but it eventually got fixed. When the oven was not heating up properly, the techs fixed it the first time. So there's been no problem since they've been out.

My heating system was blowing cold air. The tech who came out was wonderful. The heating system has been working great. We had the same issue on the first floor and we asked that tech to come out. He fixed things right away. I've had a very good experience overall with Home Shield.

I called in a claim and the rep took my order and asked me if I needed anything else. It was pretty nice. Sevier Climate Control came out and was pretty professional and knowledgeable. The tech went above and beyond what I was asking him to do. The thermostat was set up right for the system and the heat pump was turning on when it shouldn't have been turning on. He went and checked both the heat pump and the heater when he really didn't have to do that. He opened it up and checked it out to make sure everything was good.

The AC was making a noise. It was pretty difficult to submit the claim. When I called, it said 24/7 assistance. There was no one in my area. I had to continue to call. It got very frustrating at a point to get American Home Shield to get someone to come out. It took over a week for Total Air Care to come out but they fixed it. It was something about a bearing and they did great.

HVAC Repairs came out over a period of several days but they weren’t able to get the unit to work. They couldn’t find out what the problem was and they replaced several different parts. Also, the gas valve only worked for a few minutes and it stopped working. The guy had already left and we had to contact American Home Shield. They contacted HVAC, who contacted us and said that they needed a second look at the unit. So, HVAC sent another representative out there to look at it to find out what its problem was. It took a couple more days and the guy finally got it to work. It's been fine since. Throughout the whole process, everybody that was sent out to our house was professional, courteous, very helpful and responsive. Everybody tried to solve the problem of getting it fixed. American Home Shield has always been good. They've always sent people out as soon as they possibly could, centering around what's happening with our area.

I called Home Shield on a Friday but I didn't get any answer back. And then Monday, I called. They gave me the number to call the door people, and I called them to make an appointment. They didn't have anything that Monday, but they told me that I would be the first on Tuesday, which they were out here around the time they told me they would come, between 10:00 and 12:00. The guy was very professional, came in, and told me a price for the spring. He said that wasn't covered through insurance. I said, "Can you lower it?" They called. They lowered it. Same thing for the wheels. They gave me a price and I told them, "Can you lower?" They also lowered it. I ended up paying out of pocket 375 for the wheels inside plus the spring. The sensors were covered with insurance.

Everything was quick and easy. I went online, submitted the claim, clicked on a couple of problems that I was having, and I got a text message from Myers within 10 minutes. They were professional. They came sooner than the appointment was scheduled, and they fixed the problem. Everything worked out fine. They were there three hours early, and they were done in less than an hour, so everything was great. I have recommend American Home Shield. Last year around this time, I had a claim with my heating, and it was easy peasy as well.

I had to let AHS go for a while then I needed to get back with them. Instead of just doing my home, I'm doing my son's home too. I recently did a claim and the next morning, one of the ladies were calling from there to ask did I call back the phone number that she had given to me for them to fix my issue. I told her I did and that the technician was coming the next morning. He was there at 8 o’clock the next morning and took care of it all. He had to order a piece so that we could get some warm heat in there and everything's great.

There was a leak in the shower, and the water ended up running the tub. Someone came and looked at it and put a new faucet in and said I'd have to go get some caulking material and caulk the faucet. They don't do caulking. I don't understand that. It seemed kind of strange. He's a plumber, but he didn't do any caulking. We got some caulking, got a caulking gun, and put the caulk around it, and it still leaks. I called American Home Shield Thursday, and they referred me to the same people again, and I haven't heard from them. I'll call them again on Monday. American Shield didn't anything wrong. They sent the guy out and the guy didn't get the job done and they gotta come back and fix it. I wouldn't blame American Shield for that.

My heat was not working. I tried requesting for service online, but I was having trouble. I filled in all the information but it wouldn't ever complete. It would just get frozen. I called and the rep was able to do it over the phone. Also, she told me she would put it in for an emergency because it was so cold. I put the claim in on a Tuesday and A-US Air Conditioning of Texas came out on Thursday. It was a little delayed but the tech communicated with me and I didn't have any problem. He got everything done and the heating has been functioning good so far. AHS has helped me a couple of times so far so it's worth having.

The Sears technician was fine and I had no issues whatsoever. But one of the complaints that I have about the process is that the system asks you what you're calling about but it doesn't give you the ability to explain what specifically the issue is. So when the technician arrives at your home, he has no idea what it is. So then you have to show them and of course, he won't have those parts for it. He has to order the parts and they have to come back and install them. So he wasn't here for very long because all he could do was look at what the issue was. There should be a way to have that done in one visit rather than two. But overall, it has been a good experience and I have recommended them to others already.

They've come quickly and they've answered the questions. If it wasn't within the contract, they would explain it. I've called them twice and I only had one thing not being within the contract. But it's been helpful. It's been a good experience. Sometimes it's difficult getting them on the phone, though. Sometimes you have to wait a long time. They offer chat and email but sometimes, you just need to talk to someone. If I had been with American Home Shield for a long time and I was used to their website and how things are filed, using chat and email and filing claims online would be a lot easier. But for new customers who don't understand and not familiar with how things are, it's difficult. They could have a line for people that are new and don't know anything. Because you feel nervous as a new customer and then having to wait is difficult.

A friend recommended American Home Shield. I feel very good about the service. I had an issue and the plumber showed up on time, he was very efficient, very helpful and did a great job. He was wearing a mask all the time. We kind of both kept our distances from each other. Everything went very well. As far as filing the claim, it was okay. There was nothing in their selection that really fit the problem that I had. I just kind of picked something that was the closest thing that I could find. Then when the plumber got here, I had to kind of really explain what was going on, so he kind of understood what was going on.

I have two commodes that were leaking and they would flush on their own. I called the AHS 1-800 number and I talked to a gentleman. He gave me a number and said Mr. Rooter Plumbing would be calling, which they did. They were right on it at the first get-go. Their guy was out here in no time. He replaced a flapper and some kind of valve on one commode. He then cleaned the rim on the top of the other. He did a good job on both but one is not completely fixed. It looks like it needs some more work done on it. I'm still having problems so I called again. They have not called me back to come back and fix the second commode. That was at the end of last week. I guess since AHS already paid them for the first one, they're not going to get paid on this one because they didn't fix it so they're not responding. But as far as the way things went the first time, it was very good. We’ve had our policy with AHS for seven or eight months and it’s fine.

It's been a month now since we originally filed a claim for our dryer and it's still not fixed. The problem was misdiagnosed the first time a tech came out. He changed one part but that wasn't it. But we couldn't get them back out for another week. Plus, we were gone for a couple of days so it wound up being another two weeks in between the first time and the second time the tech came out. I was there the second time a tech came and he was nice enough. He figured the problem out that time. It was something that he didn't quite catch the last time. We also had to wait for the part to get here. American Home Shield could not get it because of COVID.

Everything was great when I put a claim in for my heater that was not blowing. The tech was very professional and I had no problems at all with him. Because it was over the repair limit, he had to get it approved and it got approved. He came back the next day and had my heater working.

People need to get a warranty with American Home Shield. They were prompt and professional, and they had someone out for our range as soon as possible. It was a quick process, so we were very well-pleased with the service. The repair people were very thorough and hardworking as well.

I've used them about six times and most of the appliance had to be replaced. They were pretty good to me but they keep raising their rates.

My washer was leaking and we had a tech from Mr. Fix It come out. We spoke about what the problem was, I showed him where it was, and he took care of the rest. He had to order a part so he had to wait for it to come in. He came back when the part came in and replaced it and fixed the washer. It had been perfect since the repair. I'm liking American Home Shield and it's very easy to file a claim. They told me who the guy was, and who was where, and the approximate time that he would be contacting me. I'll tell my friends and family that American Home Shield is a decent option to look at if they're interested in something like that.

We had a blockage and a service person got it working. We then did laundry and ran the dishwasher at the same time. It started coming back up to our toilet so we had the service company come out again. They did another pushing through. It works just fine now. The thing with the claim process though is I wish that you could give more information or ask more questions because there is a very broad category. It doesn't necessarily tell the issue that you're having sometimes. There are times where if two things are going on then I have to call back and wait to talk to somebody to let them know that I need to have two issues addressed while the service people are at our house because the AHS system only accepts one at a time. If you don't tell AHS the second issue, the service people will not be able to work on that.

The garbage disposal was leaking water in the bottom of my sink and I put a pot under there to catch the water. The tech called me before he came. He looked at it and took some pictures. He stated that it needed to be replaced. Then, he went outside to his truck, got the garbage disposal and replaced it. He showed up on time and was friendly when he got here. He wasn’t here that long so he was professional.

My refrigerator was not working so I submitted a claim with AHS and everything went out fine. The tech was very good. They changed the compressor. Now the fridge is working.

Usually, I've gone in and submitted claims online. But when I've had issues, when the part breaks or doesn't work, where they had fixed something and they think it was fixed but it was not, then you have to call in, and that's when you speak to somebody. When you call in, it sounds like you talk to people all over the world and some of them are very hard to understand. Also, calling in is not as easy as going online. But when you do it online, which I did, they end up sending the same person back out. And they would have already told us that they didn't know how to fix it. Luckily, it got handled. But mostly, it got handled because of phone calls.

There's been a little bit of back and forth with my recent claim. It was a plumbing issue and then it wasn't, and now it's back to a plumbing issue. So that was a little bit confusing. I'm still resolving it with the plumbing company. But it's been going on for a good part of half a month. Other than that, AHS has been pretty good as far as trying to get various things to work. Occasionally, there's a hiccup because things aren't covered. But otherwise, claiming is pretty good with the appointments.

The tech from Freedom Heating & Cooling was working on a furnace and he put a motor in and he had to put a switch in, but he did a good job. We did the claim to American Home Shield over the phone. He came on time. He was very professional, very clean, prompt and did a good job. I would tell anybody, if they have a problem, they should get American Shield just in case something happens, because they will go through and fix whatever they have without a problem.

This is the second time that A & P has come out to help me, and they've been great both times. They were fast in figuring out the resolution. They were enjoyable to work with and they're very friendly. Submitting the claim online was convenient. I could do it any time of the day. I didn’t have to wait for someone. I like that American Home Shield texted me and emailed me the name of who was coming out to provide the service. Then, the company would reach out to me, too, and they would tell me what day and time they were gonna come out. So, it all worked out really easy.

My tenant left the refrigerator inoperable so I had to call somebody in and check it out. Submitting the claim to American Home Shield was smooth and the rep was quick. The tech came in and took the back out of the refrigerator. He performed a diagnostic but it’s not completely done. He left not too long ago. He determined it’s another part that has to be ordered now so I don't know how long that's gonna take. The first part didn't do the trick so we're waiting for a second part, and we’ll go from there.

AHS has gone from bad to worse. I've had a lot of trouble scheduling and getting stuff done. It's not the same as it was a year back. I don't think they were able to handle the pandemic at all. When somebody schedules, they don't turn up. The time to resolve the issue is 10, 15, 20 times more than what it was previously. The call waiting times are more than an hour. It's almost impossible to get to an agent. But the people who have come to resolve the issues have continued to resolve the issues very quickly once they come. I have not had a challenge where they are not skilled or they don't know their stuff. Most of them know their stuff, barring they have to make calls into their back end to figure out sometimes how and what to do.

Submitting a claim with AHS has been very simple. We had a leak in the pipe fixed. We also had a water pressure valve that wasn’t working replaced.

I got a plumbing leak resolved quickly through American Home Shield but it took them two weeks to get a hot water heater approved so it could be installed in my home, which to me was outrageous. They need to improve their customer service. It was weak, and they were difficult to get ahold of and not responsive. The typical hold time was anywhere from 30 to 45 minutes and their chat was disabled a lot of the time. If you get through, it was probably still 30 minutes and they would still recommend that you call the phone line. I didn't have time to do that very often but I still did it a couple of times. They were very slow to get anything done and because my request went so badly, they forgot about me and didn't seem to care. It's unacceptable to not have hot water for two weeks. So, I worked with Complete Companies to try to help get some resolution through AHS.

Sometimes, the unit would not wash. You couldn't select the wash on the touchscreen and it would not wash, and then one time it would. Also, the springs for the door that lets it down easily were broken. The tech was polite and professional. He was great. The unit works now, and the door shuts perfectly. So far, American Home Shield has taken care of two appliances for me, which were incidentally only six years old and they were Bosch. It was good to have them to take care of me.

There is a toilet located in the second floor bathroom. It's attached to the media room. That was clogged. The technician came and unclogged it. He was going to change the parts for that toilet and he did not have the parts. That work was incomplete. We created a service request for four toilets. All four toilets were leaking also. One toilet was clogged, and that he unclogged, but they were also leaking. He replaced two toilets’ parts, and the other two toilets’ parts, he did not replace. I put in the call for replacing the other two toilets’ parts and they're coming out tomorrow in the morning to replace that.

Royal Flush AC and Heating came to fix my heater and the problem still exists. Another time, American Home Shield sent me a contractor who caused $2,000 damage to my house and I've been trying to follow up. AHS is the worst company in the market. They used to be a great company. If I call in my own contractor, I get the problem fixed. If I call with AHS, they drag an order to make money. Also, AHS has an answering machine in the Philippines or somewhere outside of the country. I called them and I talk something and they talk something. That’s the problem sometimes.

Our oven stopped working. We had to turn the power off 'cause it was beeping. Liberty Appliance Repair through American Home Shield ordered the parts. But unfortunately, one out of the two parts was discontinued so we've got to get a reimbursement. I'm still waiting on my reimbursement check. Once they said that we're gonna have to get reimbursed and that they won’t be able to fix it or replace it 'cause it was so old, we went and bought an oven that night. I replied to the email with all the documentation needed. I submitted it on the 20th of November. This was the second time that Liberty had come out. But we already had the work order on it before through AHS and they had said that the motherboard was probably going to have to get replaced. That part was discontinued but it was not noted.

All Clear Plumbing was dispatched out. The plumber was very professional, extremely positive, arrived on time, and had all the parts and tools needed to complete the job. He was very friendly and resolved our problem very easily. It was a very positive experience, which we don't always get with contractors. Other times, AHS would hook us up with a contractor and then they couldn’t come out for a couple of weeks. When having a broken refrigerator, that doesn't really work. They should work with contractors who are available that day, or the next day, or within a reasonable time period. When we call the 800 number and talk to someone, they've always been very polite and helpful. It's just sometimes hard to understand them.

I submitted three separate claims. Two of them, the HVAC and plumbing, were fixed same day. They’ve ordered parts for our fridge so we’re waiting on them to come back out. It was a quick and easy experience with AHS.

I've had American Home Shield since 1991 and I always call in my claims with them. It's always hard to call in and it's even worse trying to get somebody online. I'm always getting people in other countries so it makes it very difficult. I called in about my stove because the oven keeps going out. A guy with Sears came and he ordered some parts. As soon as the parts came, they told me to call him back which we did. A couple of days later, the stove went out again. Another guy came and he said it was something about an adjustment with the sensor in the oven. It was working fine. Two days later, it went out again.

When I submitted a request for assistance with AHS in the morning, they called me that same day and scheduled something. Then, I was able to get it repaired the same day. I find the process fairly easy and the techs they sent out were very professional. The quality of their work was great as well. All in all, everything's perfect so far with AHS.

I submitted a claim with AHS for the electrical outlets. They said that they put the work order in and that the tech would reach out to me. Then they sent me an email and it had all the information. The tech called me and set up the time to come out. He came out and I told him when I plug stuff in the outlets, they just fall out. The electrical is fine. It's just the outlet themselves. He took a look at it and tested the outlet. He said it was getting power, but it was loose. He said he'd submit the report to AHS and they should take care of it. But it didn't get fixed.

For the most part, they've done well over the years. Recently, they took almost a month to make a decision about whether they were going to replace an item for me. Only after I wrote to the Better Business Bureau and the Federal Trade Commission did they decide they were going to replace the item. But in the meantime, I had gone out and bought my own item. I was tired of waiting. It finally did get installed. They had the people come out. But I also have asked them to reimburse me for what I bought and they have not done so.

We've had to make a couple of claims and American Home Shield has always had somebody sent out pretty quickly and were able to take care of it. We were rekeying the home and Complete Locksmith Services came out. They were able to rekey pretty much all the doors in the house. They did a good job and were pretty quick about it.