American Home Shield Reviews

I would recommend American Home Shield. Everything was processed in a timely manner. You know about your appointment ahead of time and on the day of, and it was an easy transaction. When I called to set up an appointment, they gave me the name of the contractor that had been assigned to our case. Then a lady from called me and got me in two days later. Whenever the guy was on his way, he gave me a call to let me know he was coming. The air conditioner was clogged up and he cleaned that. We were about a pound low with freon and he put freon in.

I've been a longtime customer. I had a number of issues here in the past month with various things. But overall, it has been a very good experience. Sometimes, it's difficult to talk to a live person, but I managed this last time after a while. I finally talked to somebody because I selected the number two option or a number two group to come out and take care of my problem.

My door wasn't going up and down anymore. I called American Home Shield for a claim and that was easy. It was over the phone and I just talked to the automated part of it. They set an appointment. The contractor was polite but I had to pay them 200 and some dollars to fix the problem. Their tech said the issue was the springs on the side of the door that makes the door go up and down. I was satisfied with American Home Shield and I recommend people to them all the time. I gave them my neighbor's information as well as that of my friends.

When I scheduled the appointment, the rep from American Home Shield told me someone would get in touch with me within 48 hours. But Bill’s Plumbing took about a week before they came out and that was my only bathroom to use. Other than that, the gentleman knew what he was doing and got it fixed quickly. I've had two calls to AHS for repairs and both had been repaired successfully.

Appliance Repair Service repaired a fan in the microwave and there was a clog in the dishwasher. I called on Wednesday and the tech was here Friday. He probably would’ve been here sooner but we couldn't accommodate until Friday when somebody was here. He was a good guy and I will recommend him. So far, everything has been fast and accommodating. We had Sears for many years until they closed and AHS is better. They've done everything I've asked.

I've had a great experience with American Home Shield. They've replaced my washing machine, dishwasher, and garage door opener. If they couldn't fix something, they replaced it. When I had a clogged washing machine drain, techs came out within two days. They snaked the drain and cleaned it up. Everything has been working fine. American Home Shield has been excellent.

Our AC was blowing, but nothing was cold. The tech said something was burned out, and he replaced it. Now my AC blows cold air. Everything was good.

When my AC failed, I paid 100 bucks for the service call and had someone to come out and have my air conditioning work done. It took them 24 hours to get ahold of me after I made the claim. I reached out to them then it took another three days for them to come out to my house. The first time the technician came, he fixed the unit to where cold air was blowing. But he didn't fix the problem. They had to come back out and attend to that.

The water heater had a leak and when I called American Home Shield, they sent the contractor. I wasn’t here when the first guy came but he shut down the water. He should check a little bit more though where the water was coming from. He didn’t leave us the cold water. But when I called AHS back, they sent the guy back and he did what he was supposed to do. I was happy and I will call my friends and my family members, and tell them to go with American Home Shield. I never have any trouble with them.

Some lights in our refrigerator went out and Hotshot Appliance diagnosed the issue. They had to order parts and they came back out the very next day.

I put in my initial request on the 28th of August. It was in reference to my refrigerator that kept shutting off from the breaker box. First, American Home Shield said that they were gonna send an electrician out. I asked, "If you send an electrician out, do I have to call for the request for the refrigerator?” They told me no. When the electrician came, he checked the breaker switch and a breaker box. He said it was short, so he changed it. Then he told me that he was putting in a request for an appliance guy and left. American Home Shield said that the electrician found that there was nothing wrong with the breaker box but he did find something. He changed another switch instead of the refrigerator switch.

By virtue of an inspection on the home that we're selling, we had some write-ups on the inspection, and one of the write ups was the upstairs shower faucet didn't have a stop. For the shower mixer, when you turn the handle, it kind of hesitated or hit a little spot, but you could make it go 360 degrees. Nick from 5 Star Air Quality came out and said it was the mixer valve. He pulled the mixer valve because he couldn't figure out what the brand was.

The AC capacitor stopped on the Saturday of Labor Day weekend. I couldn't take the contractor, Perry Mechanical, on Tuesday so they came on a Wednesday. I was without the AC for a while. But the tech found the issue and he wasn't here that long for the repair. It's been going good ever since.

Every time I have something done, American Home Shield finds somebody or does it the cheapest way as possible. I had the hot water heater go bad recently and instead of replacing it with the original model, they went out and they put me on hold for five days, and I had to wait with the water heater leaking. They found a cheaper model to put in and that's not right.

It's always hard trying to get through. I've waited as long as an hour, hour and a half. I hate when something breaks, because it's a problem trying to get through. But as soon as I talk to American Home Shield and they give me my person who would fix whatever needed to be fixed, I'm fine. The contractor did a great job. They did my sink. It seemed like it was clogged. And my guest bathroom was leaking. I've had American Home Shield for at least 15 or 16 years. I had them before in the old house. And I've been pleased. It has been a great help to me because having to find somebody that is reliable and do good work, that's something that they do that makes me happy. Because if I was a man and I could fix some of these things, it would be great. But that's not the case, and so I enjoy the service. I enjoy that there is an option.

I paid for a plumber to come out. He came out but he didn't even look at the problem. He tried run a snake and said it was a blockage. Then, he left. I wasn't satisfied because telling me it was a blockage didn't mean too much. He didn't say whether it could be unblocked. So, I ended up paying again for plumbing services and AHS sent the same guy out. He went to another area of my home and looked behind my washing machine. Then, he went to my bathroom where I was having a problem and he looked. He didn't touch nor do anything, and said that he couldn't do it.

I called American Home Shield and then they told me who was coming out for the air conditioner. The guy came out and said he needed to get a part for it. He went to Lowe's, got the part, and cleaned it out, and left. But after about two months, the air conditioner was clogged up and doing the same thing again. The guy had put Freon in so I didn't understand why it wasn't getting cold. I called American Home Shield back and they sent another person out. The guy that came out said the line was still clogged up and he cleared it out. After that, the air conditioner was working. Both guys were professional in their own thing. They did a good job.

The garbage disposal was leaking from the reset button. The gentleman that came listened to me and didn't dismiss me, which is important. He went in and checked it and said that he would replace it. Within a matter of minutes, he was on his way out the door. It all comes down to whoever American Home Shield sends locally, and this guy was really a professional.

Our tenant complained that the dishwasher wasn't working very well. I paid the fee and Sears came out. They did an assessment and showed me that the dishwasher was working fine. We love Sears. Also, it's been good so far with AHS.

I just bought a house and three of four toilets were not working properly. I called American Home Shield to come and look at them. They sent a couple of surveyors to determine the problem and they sent a plumber who tried to fix it. But over the holiday weekend, the issue reoccurred, so I called Home Shield again. They came in today and looked at it.

The air conditioning went out and it was very hot. I checked out the compressor and the motor of the compressor was not working. I called American Home Shield and somebody answered the phone right away. The young lady was very helpful and she told me that the next day, a technician would contact me. At first, I kind of did not believe her but the next day, the contractor called me very early and asked if they could have a technician at my house between 11:00 and 1:00. The guy came out and worked for about an hour. He changed the motor and that was it. It was a very good experience.

When my air conditioner was blowing warm air, a technician was out the next day. He said a wire was burnt out and he fixed it within five minutes.

We've had to use AHS twice and both times it was for the washing machine. I liked the tech from Southern Appliance Solutions a lot. He seemed very knowledgeable and fixed it the first time. I had looked up the codes that the washing machine was given and either it wasn't draining or there was something wrong with the computer inside. That was the conclusion he came to also. We are new in town, so I don't know any repairmen. It’s really nice to call AHS. They call a repairman that they have worked with and trust.

The tech from Vate Home Improvement did a real good job with the refrigerator. He checked everything and he replaced the defroster unit, the timer, and some other things. He did about everything he could do and he could think of. Now, he's gonna have the compressor and the Freon checked. He called me and told me that he'd been in contact with AHS. Then, I contacted AHS and they said they're hunting for somebody that can check the compressor. I'm still waiting but I understand things are slow right now.

We had a stoppage in our plumbing and a plumbing company came the very next day. They were able to resolve it.

I had an issue before and when I called to have a company come out, they never came out. I had to keep calling them, and they actually came out after I made the call. There was some bad communication and they canceled three times. They had to keep rescheduling. This most recent time with the AC, my husband got a little bit confused. He thought that the company was supposed to call us, but come to find out he needed to call them so. But it did work. They came out and fixed it and they were gone. I like that in having American Home Shield, I'm paying the monthly fee and they cover things and I don't have to come out of pocket with a lot of money at one time.

We had a problem with the flapper on the toilet and Murray's Plumbing came out and replaced the flapper part on the inside of the tank. Also, there was a problem up in the shower head and so they had a shower head that they swapped out. Everything is perfect. I made the claim through the website for American Home Shield but it didn't ask me for any details. It just asked me if it was plumbing. They usually ask you to write out a description but for some reason, I didn't get that on the site. Also, the site could be more user-friendly if it had radio buttons to let you select not just one but multiple things happening.

I had a leaking shower head. It was squirting out all over the wall. I called it in on a Friday, but the company couldn’t get out until that Monday. Then the technician was also still kind of late on the time that the company gave me. I called first because we were getting down to the last two hours of the block time that they had. But then finally, the technician reached out to me saying that he would be running late. He kept me updated. They have an app and they share it to show where he’s at on route. I appreciated that he gave me courtesy calls. If he hadn't done that, then it would have been a problem. He was perfect and quick. The shower head's working good so far.

American Home Shield is good. They send specialists out when you have an issue. I had a leak that went from the upstairs washroom down to the bar. It was 4:00 in the morning when I noticed it ‘cause I was on my way to work and I filed it online as a leak right away. As soon as I put it on American Home Shield, I already had it assigned to someone. Then at 9 o'clock, I called the company right away. Initially, the plumbing company didn't come when they were supposed to come. They came a day later, but AHS did their part.

My AC unit wouldn't cool. The techs submitted the paperwork to American Home Shield and they're looking into it and trying to figure out what's the deal. I'm waiting on them to approve my claim. I'm pretty puzzled as I don't know what's going on. It's taking too long for them to approve it and get the techs back out. I talked to AHS a few days ago and they said the technician didn't give them enough information.

I had a leak at the top of the ceiling in my kitchen. The plumber did what he could do. He told me that he couldn't really fix the leak because the caulk was not sealed all the way on my tub and he couldn't pull that up because it's not under warranty. He told me what I needed to do to fix the problem. He said to call back if that didn't work and it was still leaking.

The on and off valve for my washer was leaking and I made the claim to American Home Shield on my app. I loved it. It was so much easier than having to call and wait on hold. The first contractor was supposed to be at my house between 11:00 and 1:00. They showed up at 9:30, which was perfect, and they had the repair done within half an hour. They changed the bushings on the faucet.

I had two service orders out for plumbing. One was for an ejection pump and one was for the water heater. There were two different companies that came and the process was incredibly easy. The last home warranty company I've had for the house never had any contract providers in the area, so if I would submit a claim, I'd never hear back and months later, they would come and say, "We don't have anybody that can do that. You have to get someone yourself." But American Home Shield has never done that. You put in a claim online then somebody calls you and comes out to see the problem. With American Home Shield, they make it very simple. The combo plan covers mostly anything in the house.

I had some plumbing issues recently. The shower was stopped up and the toilet wasn't flushing properly. AHS had someone come out and they did a great job. I’ve had other repairs too and they've all been great work.

When the motor on my AC unit went out, I set up my request online, and it was easy. It took a couple of minutes. It happened over the weekend, but the guy was here at noon on Monday and he was really good. He was able to fix my AC the next day once he got the new motor replacement.

The dryer wasn't getting hot. The element was shot. So the contractor came and fixed it. It was working fine a couple hours when they left.

Our recent claim was a rekey for a new move in. The tech was very professional and friendly. And got the job done quickly.

American Home Shield did great. They had somebody assigned to me within 30 seconds. That was so fast. The issue with our AC was the evaporator, and the contractor had to get approval to do it, so they had to come back another day. They did a good job. I had American Home Shield before too, so it's not the first time I've had them. It's a good service to have, and I would tell friends to use it.

Submitting the claim to American Home Shield is very easy. You go online and click on three things. You say AC, what kind of AC unit it is and what's wrong with it. It's very simple and once you select those, it goes to the payment screen. Then, once you finalize the payment, they will say who your contractor is and that they will contact you shortly here, and you'll receive an email confirmation, etcetera. It was a very smooth process.

Our garbage disposal was not working. The tech had to come back to replace it another day but he came back in a timely manner. He was good. AHS's claim process seems to be okay. I call and they send someone so it usually works out really well.

I like American Home Shield's claim process online better than trying to make a phone call. We filed our claim over a weekend. The contractor came right out on a Monday. They were very professional and did a good job.

The guy who came out for my oven was courteous. He introduced himself and he wore a mask. He was very careful. He diagnosed the problem and fixed it. My oven is back to normal. When I sent in the claim to AHS, they asked me to share the video of the appliance and I liked that. That was new and it was very helpful. I didn't have to bend any kind of way to try to read the serial numbers. All I did was do the video and took a picture of the appliance with the serial numbers and that was a whole lot quicker than just explaining to them. I've dealt with AHS before and it wasn't that great. But this time, it was a whole lot better.

We needed our hot water heater serviced. And then, we ended up needing it replaced. AHS took care of that for us. The techs got the job taken care of pretty fast.

The AC stopped running and we were having that whole week of heat, so we called Home Shield. They immediately hooked us up with Main Line Plumbing. They set us up for like the next day, and the fellow who came out diagnosed the problem right away. In a matter of minutes, it was all working and running, and the house was cool again in several hours. American Home Shield is very professional. They get to the root of the problem, and they call you back. They're available. It's good communication, professionalism, and they're prompt and kind. I like when people are kind on the phone when you have a problem.

The blower motor on the furnace for the AC would cut out after it was on for about 7 to 10 minutes. When the contractor came out, they initially thought the motor was bad. When they came to replace the motor, they said they didn't have the right bracket. But then the guy said the issue was a loose wire. That seemed to fix the problem with the blower motor. But then they had to come back about a week later because the compressor outside stopped working. So they replaced the capacitor in the compressor. It seems to be working since. All the tech seemed real nice. The only downside was on their second visit, they gave me a window of 9:00 to 2:00 but they were running behind that day and they didn’t show up till about 5:30. Overall, I'd recommend American Home Shield. I was surprised how quickly they were able to get somebody out when I first called them.

AHS has honored every part of the contract. I've never encountered any time where they haven't honored what they were supposed to do. The only problem I've had is that there are certain state laws that require additional repairs that aren't covered, but it is clearly stated in the contract. The techs that came out recently for my claim were very communicative and they came out quickly. Took care of the problem and explained it to me without any issue. Totally, AHS is worth the monthly fee.

I had a claim back in March for the refrigerator freezer and AHS sent out Hot Shot Appliances, which was horrible. Whatever they did never fixed the issue and I was losing a bunch of food. The agents at AHS would try to help me and eventually, I got one that was able to get a new contractor to come out. AHS sent out Exclusive Appliance Repair and they were the best vendor AHS could ever send out to anybody. The tech was really nice and very professional. I've been happy with American Home Shield.

We had a copper pipe that had pinholes in it that was leaking. A contractor came and replaced that section of the pipe. Unfortunately, they couldn't do any of the drywall work so I have to do that. But the leak has been fixed. American Home Shield has always been responsive and quick. They made sure that the problem was fixed. It's definitely a great thing to have on my home.

We went to American Home Shield's online portal and created a service request. A tech came out on time and he was very professional. He gave me a 30-minute window in advance when he was coming. He looked at the system and gave us what was wrong with it. He had to come back the following day. He sent me a text the night before saying that he would be arriving between 8:30 and 9:00 then gave me a call in the morning. I was very pleased that I could work around my schedule to be at home and get this issue solved. I'm very pleased with their service. We had to spend a night at a hotel because it's so hot in Texas that we couldn't stay at home. It was very good that we only had to stay one day at the hotel out of pocket instead of two days. The work usually takes other folks more time. I'm very happy with American Home Shield and will be continuing to do business with them for a long time. I'll tell others to hire them as well.

AHS does their job and they do what they say they're going to do. They back up their work and if you call them and you're not happy with someone, they'll send someone else out. With my recent claim, the first time the techs came out for the refrigerator, they tried to fix it but it still dripped water down the icebox. So, they ordered some parts.

Everything was good with American Home Shield and Best H.V.A.C. I have no complaints about these guys.

We had a leak problem and there was water everywhere. It damaged my walls and the whole bottom of the tank was rusted. I did a claim online with American Home Shield and I normally do it that way because customer service reps over the phone never know what they’re talking about or they hang up on you. The techs who came for the were great. But I called American Home Shield and asked them stuff. They sent me an email and said it was some price. I called and they said my appliance was not covered. I asked them to explain what was not covered and if they were going to replace my water heater.

Sharper Solutions came for the dryer. It was taking four different times for my clothes to dry and there was a clinking in it. So, the tech took the top off. He found some change had gotten stuck in the things that come in on your dryer that help tumble your clothes. So, he got the change out of that. He checked my air flow and let me know that it had medium to light air flow coming from the house and that that portion had to get cleaned out. They couldn't do that but right now, it's working fine, since we paid somebody to come out and clean that vent.

American Home Shield is a good company. They've done a stove for us. Recently, a technician put a part in the refrigerator and it started cooling a little bit, but then it would stop. They also came out before for the washing machine. When you let the lid down, it's got a little computer thing in it. The thing is not working. The little latch wouldn't close, and it wouldn't let it come on and wash. They replaced that, and it's doing fine.

Every once in a while, I have issues with American Home Shield's websites. I’ll go in to login, and I'll have an issue. This happened to me a couple times. I’ve called and notified American Home Shield and they seem to be aware of the issue. But in general, the website’s fine. I needed someone out here for the toilet that was leaking, and I completed the claim form online. I was given the name of the contractor and their contact info whether it's phone or email. Nussbaumer Plumbing came out. They were professional and pretty quick as well. All in all, American Home Shield is a convenient service to have.

A tech came in for the washer and he said the reason the washer wasn't working is that the water wasn't turned on. When he turned the water on, it was leaking so then we had a plumber come out. The plumber said it was leaking because the hose wasn't screwed on tight. We tried to get the washer to work again after he got that to work and the washer still isn't working. We decided to just replace this washer and dryer. But when Best Buy came to remove the washer, they said that there was a plumbing issue with the hot water. Now, we're having plumbers come out again because they can't detach the water hose at all from the washer because it will just leak.

The unit was acting erratic and the tech from Rick's Appliance Repair needed to refurbish the entire unit. It was replaced.

I called AHS to submit a claim for the AC unit. The tech came out a day and a half later and fixed it that day. It was fine. He was very nice, helpful, answered all my questions and was very professional.

The AC unit wasn’t cooling down. We left the inside thermometer at 76 but it was constantly registering at 78 or 80. The contractor came out and cleaned it and then topped it off with Freon. It worked fine and the unit has been great. It's very, very easy to submit a claim to AHS. I just go online, request a service, and then they call and we get it scheduled. As a matter of fact, we have another service today. I noticed that the water heater was leaking around 10 this morning. I went online, made a request, and the contractor will be here in a couple of minutes.

The left front burner on my stove would not decrease the heat to medium heat. Also, my dishwasher would make a terrific noise when I turned it on. The work done by the contractor was the best I've had yet from Home Shield. It was very good. The guy immediately knew what's wrong and he knew where it was and what he needed to repair it with. He ordered the part and fixed it. He told me it was a switch and that they sometimes go out.

I had to rekey the whole house and the technicians that came out were proficient and friendly. It was really smooth and easy. So far, American Home Shield was pleasurable.

When I submitted a claim with AHS, the techs came out the next day. The system ended up being frozen and needing some filters replaced in the attic. The tech told me what to do, how long to wait, what settings to put on the system and I followed all his advice. It's back up and running just fine. However, the contract of AHS is not super clear unless you read the entire thing. It's not super clear what your obligations are in addition to the booking fee or trip charge. But other than that, the booking process and the speed that they got somebody out were great.

The AC wasn’t pushing cold air. The contractor called to set an appointment to come out and they were within their window. The tech replaced a capacitor and he was in and out in 15 minutes.

I called American Home Shield for a claim and got a female foreigner that I could hardly understand. Before I put in a claim, I am charged the $100 service fee so I wanted to make sure my issue was covered. I asked a simple question, had the contract in my hand reading it. I was explaining the problem to the rep but she kept going all around so I asked her to let me speak to somebody else but she wouldn't let me. She said she could get me to someone else but she was trying to help me. I told her I was not liking the way she was helping me. She said she would just put me back in the call rotation. She was rude and she hung up.

My experience with American Home Shield was horrible. The men that come are very nice. I have nothing against them, but they don't know the first thing about fixing a machine. Before the guy left the last time, he said, "Oh, it's increased now. It doesn't cut off as fast." I said, "Well, that's wonderful." He walked out the door, I went to do a wash, and there was no heat. They have not fixed it. Now, I had called them once before about the same machine. They told me, "Oh, you have to blow out the thing." I had the vent blown out twice. It was not the vent. Then, they changed all the circuits. It was not the circuits. Then they said, "We have to order a thermostat", so they ordered a thermostat and put it in. It doesn't cut off as fast, but it's not drying a wash. I'm pouring out money, and the dryer has to be replaced. If they cannot fix the machine, the warranty was supposed to replace it. I am extremely frustrated.

Something was wrong with my garbage disposal. It wasn’t draining. It took someone to come out three times to fix the problem. I wasn't happy in the beginning because I kept calling for the same problem. But it's fixed now.

On the small stuff, Home Shield is good, but on the bigger stuff, it's not so good. It depends on what the issue is, but this most recent claim went great. It was for a gasket replacement on a refrigerator. The repair company had to order it, but it was slick. They did the first part of it via video. They asked me to take a picture of the refrigerator, then the ID tag from the inside. Took a picture of what was wrong with the refrigerator. In 45 seconds, they said they’d order the part, and it might be a while. A few days later, they said they got the part in a lot quicker than they thought. The guy came out, put the part on, and that was it.

Beware! Paid them for several years. When it came time for the AC to be fixed, the company they sent Total Air Care claimed they would not fix unit because they felt someone had tried to fix it. Total **. After back and forth for 12 days AHS declined claim. When I went to cancel 2 policies, I had with AHS I was contacted by Toyal ** who promised she would work on claim and personally call me. Ha Ha! Never received call from her but instead a call from the call center at AHS to say sorry no fix! Look at Select Home Warranty. Lower service call outs and very reliable. Sorry AHS you’re great taking our money but fail to provide the customer service and promise to fix. P.S. it was 2 wires that was loose outside to get AC back up and running!

In September 2020, our real estate agent purchased for us a one year policy with American Home Shield as a gift towards our newly purchased home. The policy expires this month and I received multiple phone calls and emails asking us to renew. My husband and I were considering renewing but knew we had until later this month.

If you open the door while the microwave was on, it would trip the breaker. The technician came out and asked me some questions. He proceeded to change out a switch and provided some operational instructions, and within about a half hour, he was done. Submitting the claim to American Home Shield was simple. I have a premium plan, so all I have to do is pay $125 every time I call, and that covers parts and labor.

I’ve had numerous claims through Home Shield, and I'm disappointed in the service that I've gotten over the years. A lot of times, when people come out here, they don't want to do the work. For example, the air conditioner people that came out this last spring told me that I needed a new unit. It was going to cost me $7,000. All we did was put coil in it. It cost me $100, and it has worked perfectly fine during this hot summer. I will never use those air conditioning people again. We've been shopping other services over the last couple of weeks too. However, this recent claim, by far, was the best one. Everything was perfect. My garage door wasn't working and the tech resolved the problem on the spot. He was very polite, diligent, and excellent.

The claim process was smooth. GE Appliances changed the steam sensor in the microwave that wasn't working. After that, the microwave is working just fine.

I'm happy with their service. I had claims for the garbage disposal and the plumbing and the techs were professional and on time.

On a Thursday, I realized that there was a leak coming from my toilet down in the basement and flooded all the laminate flooring underneath. I had to tear all that up. I set up an appointment with American Home Shield to have somebody come out. But then, we realized that there was some type of clog in the main drain line because when I took a shower upstairs, the water started leaking from underneath the toilet in the basement. I contacted the contractor and they said I need to contact AHS to let them know I would be changing it from toilet to stoppage. I did that and we got through that pretty quickly. The plumbing company came out and snaked the drain. We found out there were tree roots in the main drain line. We got them out and now, everything's working.

My air conditioner stopped working Saturday night before Labor Day and I put in a service request on Sunday. The only thing that I didn't like was that AHS said I would hear from somebody the following day. They gave me a case number and I didn't hear from someone. I'm sure it's because it was Labor Day but that was a little bit disappointing.

The AC breaker switch would periodically trip when the air conditioning was running. I was told that it was probably not the breaker switch that was the problem. It was something that had to do with the AC so I called American Home Shield. The guy who came out was very professional. He explained to me what he was doing and he fixed it. American Home Shield is an A rated company. I've been with them for many years and I've never had a problem with them. I have a son who just bought a house. I encouraged him to get American Home Shield and he got it. So far, he's had to have his dishwasher fixed and American Home Shield ended up replacing his dishwasher.

The issue hasn't been addressed yet. Our ice bin in our freezer is not coming out all the way. Appliance Pro has been out twice to work on it. They felt they had fixed it, but it's doing it still. I did call American Home Shield and requested a recall, which they took and supposedly conveyed that on to Appliance Pro. Appliance Pro said once they got that recall, they would be able to come back out. But they still haven't come out yet. American Home Shield could improve the people that receive the calls. They could have a better handle of English. They know their products, but they don’t communicate well at all. They're all of another nationality. American Home Shield could also improve their telephone prompts. When I call, I have to go through the same set of commands four or five times before finally reaching out and get somebody on the phone.

The problem that started with my garbage disposal, when I called back, the contractor came out in a couple of days. They had an opening available so they called me up. The two folks that came out were very nice, professional and did a great job. Unfortunately, it sprung a little leak underneath my sink. Someone has to be here between certain hours for them to come back to redo something that should have been done right the first time. But we're all human and things happen. I'm certain that when I call them back, they will come back out and take care of it.

My heating element is down and the guy said that he had to order a part. It took him two weeks and it's hot. But he was good. He tried to get it back on and he tried. I also had a dishwasher claim and I had to get a new dishwasher. That took about three days. AHS's service is beneficial.

I had a stoppage in my kitchen sink. The plumber assessed and serviced it. It did not take very long and the sink has been fine ever since. Submitting my claim online to AHS has worked okay so far. The only thing that I would suggest is a quicker response or appointment time because I had to wait several days for an appointment. This is something that they would have to work in conjunction with the service providers.

I typically request service online, which is fine, but something wasn't right with my account, and I had to call. I had to wait and wait and listen to that same recording play over and over. It was very annoying. Other than that, it is a very good service. American Home Shield has definitely been beneficial. We've relocated 1,000 miles away, and we did not know service people to contact. I love the fact that I open a request, then they pick from people and just about everyone that they sent has been quality. There's been one that I wasn't a big fan of, but that is just the luck of the draw. I needed to get them to come back out and another person was sent. That other person again was fabulous.

My upstairs AC unit wasn't working. Prayco called me later on the day I put my request in with AHS. Their tech came out that evening and first thought it was the Freon. Once he tried to put Freon in, it refroze the lines. He gave a little bit more troubleshooting and found out that it was the circuit board. He ordered a replacement and scheduled to come back on a Saturday when it was more convenient for me. I was appreciative of that. He replaced the circuit board and I haven't had any more problems. AHS made sure that the workers that they sent out were competent and I plan to keep them.

I submitted a claim for the dishwasher online and then American Home Shield told me that a Sears guy would take a look at it, and then scheduled a time when they'd be available to do that. It worked out great. My problem was that there was black stuff on the inside of the dishwasher that suddenly appeared. The repairman came out, took a look, and diagnosed it. Those appliances are wrapped in kind of a plastic cover to cover the insulation and reduce noise. There's a little color of the plastic inside the dishwasher, so it was breaking down. He said there was no big issue and he didn't have to repair anything. He said it'll work its way out. Then he didn't charge me anything after the visit. He was very accommodating, personable, and professional. Overall, American Home Shield is a great service. My experience with them has been seamless, accommodating, and professional.

I never know who to call if something goes wrong. I'm elderly and I don't have any family around here. With AHS, I just call them and then they send somebody out. Recently, the refrigerator was making a noise where the ice maker is. The tech took the whole side out, the whole freezer, the back panel, all of it out and it was the fan. He just adjusted the fan and it's fine now.

We have a young child, and our AC wasn't keeping the house cool enough. It would be 6 or 7 degrees, depending on how hot it was outside. Our AC would run the whole time, and we wanted someone to come out and look at it. I did the claim on my phone, and it was convenient. I got the name of the company and then they reached out to me to set up a time. The guy came, looked at everything and said the cooling system was functioning how it should. He just thinks the house may not be insulated very well. He was very professional, and if I had to have him come back, I would be fine with that. It was a good experience.

The only thing I find frustrating with AHS is it seems to take a long time to get rescheduled. I had a stove claim and they needed parts. I was out of a stove for a month, which is a long time. Other than that, overall, I'm 90% easily satisfied. I love it as a landlord and I like the way it sort of limit my expenses. Also, I am a Realtor and I sell them as well. Terri, the salesperson, is one of the reasons I like selling them. She is understanding and she backs up that warranty. If anyone needs help, she would get them help.

My refrigerator couldn't be repaired, so the contractor dropped off a new refrigerator. And part of the new refrigerator was supposed to be an installation of it. They took the old refrigerator, but no installation. They just plugged in the new one and left. And for some reason, there's a shelf missing. We called back in with American Home Shield and the lady that we talked to was super. She is going to cut us a check so that we can pay our guy to fix it. And she contacted Whirlpool and they are supposed to call us back on Monday to give us a new shelf. So far, AHS has done everything they said they would, so I'm happy with them.

The drainage line of my AC unit was plugged up and condensation was leaking into the pan below. A girl who works for the contractor called and said they had a change in schedule and asked if they could come earlier. They weren't supposed to get here 'til the afternoon. I said, "fine" and the techs came right over and fixed my issue. They answered my questions and they were very professional. They even walked me outside to the AC unit and told me what had caused the problem and what I could probably do myself in the future to fix it. It's the first time I've used AHS and I'm completely satisfied with it so far. Go online and check AHS out.

I like the service and the quick response. I recently got the garage door opener fixed and they fixed it in no time. When the contractor said that they were coming, they let me know the date and the time and they came on time. AHS is always there when you need them. I love it.

The gentleman from Greenway came by and looked at the bathroom. I was pleased with that. Fixed the bathroom commode, then he looked at the shower, if everything was okay with that. Looked at the sink. Fixed the leak in the sink. I had one problem. They are going to return on this coming Monday to fix the drainage where it will hold water. But all went well. It was a wonderful experience. They were friendly. And they came in to do what they said they would do, then they left. I appreciate of American Home Shield's services, because us women can't do that kind of work. And if something breaks down, I know that I can rely on them to send professional people to my home.

We had a copper pipe that had pinholes in it that was leaking. A contractor came and replaced that section of the pipe. Unfortunately, they couldn't do any of the drywall work so I have to do that. But the leak has been fixed. American Home Shield has always been responsive and quick. They made sure that the problem was fixed. It's definitely a great thing to have on my home.

I'd recommend AHS. I've had the service of AHS for 15 years and I'm happy with it. I like requesting for service now because I do it online and I get an answer back immediately. Then, also, they keep up with reminders. Palmetto Appliance Professionals recently came out and the tech was very personable and he's come to my house several times over the years.

I like American Home Shield. Every time that I have a claim, they work out great with me. I don't have to worry about any of my appliances that break, and I don’t have to pay thousands to fix them.

I've had problems with vendors in the past. I kept telling AHS that somebody who used to come to fix my air conditioner all the time wasn't nice. He talked down to people. But every time something broke, AHS would send the same guy. Also, AHS should make it a little easier to get in touch with them. When I call, I wait for a long time on the phone just to speak to a representative. Other than that, having this warranty is peace of mind for me because if I don't have a lot of money to put out all at once to get something fixed. Recently, my dryer was smelling like rubber and it was making a high-pitched squeaking noise. About five days after I submitted the claim, the tech came. It would have been great if it was a little sooner but he fixed the dryer in a matter of minutes.

It took three days to get an appointment. The techs were here the first time for half an hour and found out it was a blower fan motor issue. The contractor didn't have that in stock and it was a week to order the part. It took another week to make another appointment but that didn't fix the problem completely. So it took another week to make another appointment, and another week to get the second part in. It was a lot of waiting. But the system works great now. However, communication wasn't that great on the part of what needed to be done. I still don't know what was done completely. They weren't clear or forthcoming about that at all. They didn't really send me a descriptive invoice either from American Home Shield on the website.

The dryer smelled like it was burning. I did a claim and the process was easy but it took longer than I expected. The tech that came out was excellent and he cleaned up the vent. American Home Shield takes care of everything. The only gripe I have with them is it takes so long to get anyone here. It takes at least three to four days and sometimes a week.

AHS needs to update their customer service number because what they have goes into an endless loop. It's hard to get somebody on the line. Other than that, AHS is pretty responsive. Also, the techs have been pretty good, although it's a little harder to get somebody as immediately as I would like to for an AC claim in the summertime.

My air conditioning thermostat was not working correctly, and this is the second call out on this same problem. The first call out a couple weeks ago, it looked like it was just a loose wire and they thought they fixed it, but apparently, there was something that wasn't connecting correctly. With this visit, the gentleman tore the whole thermostat apart and realized that it wasn't working correctly. He evaluated the situation, put in a new thermostat, and had my air conditioning working the way it should. It was quick. The benefit of having American Home Shield is the availability and knowing that they are there. I was very comfortable, and the gentleman that came out was very courteous, professional as well as explained and looked at everything. It was a very nice experience.

I put in a claim with AHS for a washer-dryer. It was taken care of within three days. The tech was very nice.

American Home Shield was great. My toilet was running non-stop, and when I did a claim, the rep over the phone was very friendly and courteous. The repair company then called me and told me they were coming, and I told them what was going on. They were very professional, friendly, and courteous and they fixed the problem. I sold that house, and I bought American Home Shield at the other house as well. They've always been helpful.

Everything has taken a long time to be done. You have to go through all these steps. Home Shield writes everything down. They ask you things over and over again every time you call. But the notes are right there. Then they have to write notes all over again. There are too many people on your case, so you don't talk to the same person all the time. So you're constantly repeating over and over again what is going on, which you have already done originally and each time you call in.

The company that I had prior, I really had some issues with them. Every call that I made, I came out of my pocket with hundreds of dollars. When they came the last time, they stated that I needed to have a specific wire made for a humidifier. So, I've questioned how this house had humidifiers when I purchased it. The house is 20 years old, and they never had a separate wire. So, when I switched to American Home Shield, I advised them that that was the issue. The person I spoke with said they couldn't go on anybody else's situation. They had to have their guys come up. Their guy who came here was very informative. He actually taught me some things and he told me what to do so I don't have to put it on the wire. So, that was a pretty good experience with them.

The hot water heater in the house stopped working and Steinberg Plumbing replaced the upper and lower element as well as the thermostat. It took a day and a half. We've only used American Home Shield a handful of times and my experience has been very low and dissatisfied to very satisfied with this last particular vendor. The guy did a wonderful job and was very thorough. He explained everything and did a top-notch job, not only fixing the issue, but also inspecting to make sure there were no other issues lurking around the corner.

My dishwasher was broken and the tech came the next day. He needed a part and he ran and got that part. He fixed it in a matter of hours. I was pleased with my service.

American Home Shield provides very good technicians when you need them. The compressor failed on the refrigerator and we got quick service. The technician didn’t have all the parts the first time on Saturday morning but he got them and finished it that evening. So, I was very satisfied. It worked out well. The repairs can be costly so, comparing the monthly cost for the service with AHS against the repairs, we are at least break even or we come out ahead. It's good to know that we can get our critical things repaired. And if we had multiple failures in any given month or at a time, then we'd certainly save.

American Home Shield has been good for me. There's a standard service fee you'll pay on top of having somebody come out. I do my claims over the phone or online. Either way, it's easy.

I had a good experience when I had a recent claim for a commode that was plugged up. The tech got out the next day. The first tech though was not very good. About a week later, the commode plugged up again. I told AHS I wanted a different technician. They sent out a new one, the boss of the company. He did a good job and fixed the commode.

Submitting a claim was pretty easy but the technician can get out sooner. I had an AC that wasn't cooling and the tech from Total Air Care knocked it out in 20 minutes.

JP Williams came out recently for an electric issue. The electrician's customer service, promptness, and knowledge were great. It went well. I just have concerns. I requested service for my refrigerator previously and someone came out five times. Then they said that they would have to contact Whirlpool directly but no one ever contacted me back. Finally, I was told that I was sent an email to respond to because the refrigerator would be replaced as the contractor couldn't fix it. No one ever called me with that as well. The email didn't say American Home Shield, so I didn't know who the email was coming from. That was a little bothersome because I could have been on that a lot sooner than I had been. If I never said anything, nobody's gonna say anything to me.

There was a leak in one of the little lines in the AC. Submitting the claim was easy but I was charged 100 and I thought my copay was 70. But SMJK came out here and fixed it in two days. It was great.

I submitted a claim through the website of AHS and it was easy. The AC has already been repaired for my claim.

The bathroom faucets were leaking and even if you shut them off, they were leaking around the edge, where they connected to the base. They were leaking on the countertop. The repair guy came right out and took the faucets apart, and put the little cartridge things in it so they’d stop leaking. On the other bathroom, he attached a handle that I didn’t know could be reattached. I now have both bathrooms that can be used. He was very helpful and said that everything could be taken care of quickly. This claim with American Home Shield was fine and I was very happy with the service I got on this plumbing issue.

When I came home, my air wasn’t on, and I realized the blower outside wasn’t operating. The technician came and talked me straight through it and said my capacitor went on it. He showed me the unit that went and explained what its purposes within the unit. He's someone that I would definitely use again. I recommend friends to American Home Shield all the time.

American Home Shield replaced the dishwasher right away and We Fix It is fixing a part on the refrigerator. They've been wonderful. It was on the American Home Shield side with the part but as of yesterday, they said they're sending it now. I would definitely recommend We Fix It. I’d use them again on my own if I needed to.

I encountered a few issues with one contractor related to a plumbing issue. Every time I called their number, the agent that would take my call was pretty rude. And it took a really long time to fix the issue. But aside from that, the overall experience is pretty good. I will keep using AHS.

We were good with American Home Shield until this last claim but it's not that it was necessarily their fault. We had to have our refrigerator replaced and it was a long time of a wait to get the contractor out. Normally, they've been good about it being a day or so, but this time, it was over a week and no one called me back. So, we ended up having to wait an extra 48 hours while they put it through the system. Then, it took another week plus to get the gift card to replace the appliance. I ordered the refrigerator the morning that I got the gift card and then, it was delivered the next day.

I like AHS. There’s a website. I can do things really quickly. When I submitted a claim with AHS, it was easy. They called me within an hour to set up the appointment. The sump pump was working, but it wouldn't work without us pouring a lot of water into it. The tech figured out that somehow the thing that keeps the floater in place broke off. He tied it back in place. Now it's working fine. He made sure it worked and he made sure he showed me and I could see what he did. He didn't just say, “It's fixed,” and leave.

We've had several calls for American Home Shield. I've been satisfied with the subcontractors that have come out. AHS has been very responsive too. They are an excellent choice for a homeowner for any type of needs in reference to appliances and coverage that they have for their customers. We had techs come out recently because of our air conditioning unit that went out all of a sudden. The techs were able to find out exactly what was going on. I was also treated fine when I called AHS to submit a claim.

Interstate Heating recently came out for our AC. One of the parts had blown out on the outside unit and that needed to be replaced. It was about 90 degrees outside the house. Fortunately, they were able to come out the next day. Overall, things have been all right with American Home Shield. I have peace of mind.

We thought we had a problem in the kitchen. A tech came out and pretty much verified what we thought. All the really expensive parts of it were down. We went back to Home Shield to do a parts assessment like if it will cost more to fix it or to replace it. Days passed, and I kept calling the guy that was assigned to me. He said, “They should call you.” They're kinda waiting for Home Shield to call them. It's almost two weeks, and that's pretty long. We’re very pleased customers of American Home Shield. They've come through. It's just this latest claim has been really been slow. I have them in the speed dial, so I can get them. I'm just trying to give them time to do what the local craftsman says that they had to do.

Overall, American Home Shield is good and fast. I had a claim for a dishwasher and a contractor fixed it. An AC company came here on Monday and I heard that I need to replace the compressor. However, they need to contact American Home Shield and see if it'll be covered by the warranty or not. The technician said it might take three to four weeks and it's too hot right now.

We have American Home Shield on a rental property and on our own personal home. Recently, the air conditioning unit on the rental property wasn’t coming on and I couldn't figure out what it was so I contacted American Home Shield. Somebody came out that they set up, and it was a thermostat that had to be replaced. His response and assessment were smack on. The unit was up and running within an hour or two once he walked in the door.

We had trouble with our dishwasher, and a company tried to fix it then we had problems with it within days after they were there. They came out again and thought it was the pump, so they put in a claim for a pump then it took a while to get back. When they got it back, the guy came out to put it in, but then it was leaking. He had somebody come and take my appliance somewhere else then within days again, it wasn't draining. We called American Home Shield then they had ARC come out. We could all hear the pump was bad again. They had to replace the pump, and they got it in. I saw it wasn't going again the first day, but now, it seems to be okay. Although the company before put in a not great part because it broke right before, ARC’s been great.

American Home Shield is a good service to have. When I filed a claim for the washing machine, the contractor called and asked me what was going on with it. I gave them the details about it and they told me what day they would be able to come. They were excellent. They said it was some type of switch that had gone bad and they repaired it.

The refrigerator icemaker went out and the tech that was sent out showed up on time. He did what he needed to do and told me what was going on. He said he had to order a part. The part came in a couple of days later and he came back and fixed it.

There was a pipe that was cracked underneath the house. Plumbrus came out and the tech was very friendly. But they weren't able to address it at that time. They were going to submit an order.

My dishwasher wasn't working. I put it on then it looked like it was going to start. Then, it didn't stop. And you could almost smell the mildew inside the dishwasher because I hadn't used it. I called American Home Shield and they gave me the person who was going to come. The repair guy took care of business. He said it was the starter. When you close the door, it wasn't connecting with the computer and he fixed it on the spot. It was excellent. I've been using the dishwasher and it works perfectly. I haven't been with American Home Shield that long but they were very good. I had to use them before for my air conditioning unit and I hated the guy so, I asked them not to send him to me ever again. They gave me someone else and the person was perfect. I was very satisfied with AHS.

We would turn on one of the burners on our range and it wouldn't turn off. So, I went online and filed the claim with American Home Shield. Within 24 hours, a gentleman from the Fix-It Guys named Bill called me. He asked what was going on with it and I told him. He said upfront that he probably didn’t have the part in his shop and that he would have to order it from AHS. I said okay and it wasn't 20 minutes after we got off the phone that there was an appointment scheduled. When the day came for him to show up, he was here, bright and early that morning. He fixed the burner and was out the door probably within 20 minutes. It was wonderful. It was very streamlined and effective. AHS was well worth the money I spent for it. It's peace of mind. I'm in insurance sales myself so I understand the importance of having a little bit extra help, especially when you buy a new house, and you don't know what's going to go wrong.

Everblu provided good service for our claim for the pool heater that was breaking multiple times. It was so old and non-repairable, so they replaced it at the end. I would recommend AHS.

When I requested service for my water heater that went out, it was super easy. The repairman was very professional the first time he came. The second time, he came with another gentleman and they were very professional as well. They were very quick and neat too. The only thing that I would say negative is getting the billing right. When I called American Home Shield, they quoted me for the second time almost double the price of what the contractor was going to charge me. I initially almost said no both times. Their customer service is 50-50. You can get someone who is well-spoken or even with the language barriers, which is totally fine. But sometimes, they're really hard to understand. If I were to say, “I'm sorry, can you repeat that,” they kind of get a little more agitated.

A microwave kept tripping our circuit breaker. I made a claim with AHS and it took about a week and a half to two weeks before the tech came out. But that was only because I rescheduled the appointment once. Then, when the tech came in, he was here for about 30 minutes and he did a good job. He kept to himself, diagnosed the problem, and left only once just to get the parts from his truck. Then he came back and fixed it. Everything works great now. I'd tell others to get AHS and not to waste time. It's a monthly payment, but it saves a lot of time interest in the long run.

I had a water heater issue and the service provided by the contractor, Advanced Home Services, was A plus. Everything is working very good now. Working with AHS was smooth, effortless and simple.

The air conditioner was coming on in the morning, and it would work fine for a few hours. Then at some point in the middle of the day, it would start to be putting out warm air. We live in California, and it's hot. Leo Smith was able to fix it really quickly. He identified the problem within 10 minutes, got a part out of his truck, and had that fixed in another 10 minutes. He stayed here long enough to check to make sure it was working. But then the cool air started coming through. It wasn’t a failure of the entire system, it was a failure of one of the components of the system. We had a lot of hot days, and it's worked fine. Leo Smith is a great company. It was a guy that really knew what he was doing, and I felt good about it.

American Home Shield had been great for the several years I had been with them. But in the last six months, I had trouble with them. The people they hired to do the repair work were very slow in getting the work done. Two out of two contractors were less than satisfactory. The first time was a replacement of my washing machine and it took almost two months. There was one problem after another. My husband was handling this issue and he constantly called. They constantly said that parts were on order and techs would be out on Tuesday. They wouldn't show up and sometimes they did not even a call. My husband should have contacted American Shield immediately but he didn't. He kept dealing with the contractor that was assigned to our case and that didn't work out.

American Home Shield has been very helpful and responsive. It's been a very positive experience. One claim I had was for the dishwasher and a technician came out. He was very nice. He couldn't get the dishwasher fixed because there were too many issues with it, so American Home Shield agreed to do a replacement. It's a very nice replacement and that got installed just a little bit ago. My other claim was for the washing machine that had a broken sensor in it. A repairman fixed that and the unit has been up and running since. On both times they've been quick and friendly. American Home Shield has been very much worth the money so far. I'm very happy I made the decision to get the warranty.

The claim with Stephan Lawrence Construction has been taken care of. They came out, did the job, and left everything the way it was supposed to be. However, my recent experience with American Home Shield has not been very good. I have a washer that's broken and I haven't got anybody to come out. I've contacted the contractor, Affordable Services, myself but they haven't responded to me. I'm a little bit upset about that.

Usually, when I turn the air on, it turns right on. I turned it on but I didn't hear it come on. I noticed that when it came on, warm air was coming out. I went outside to look at the unit and the fan was not blowing. It was just the motor. That next morning, I went down and checked out my furnace. It wasn't coming on. I went to the hardware and bought new fuses. I put them in and there was nothing. The light wouldn’t come on on the furnace. After that, I called American Home Shield and got their contractor to come out. It was a fuse in the furnace that was causing the fan not to come on. After that was done, I tried my air. Still, the fan wasn't coming on on the unit outside. That was when I called back and had them come out to check the air conditioner out. A guy came out and I told him I just had somebody out a few days ago. He mentioned I could combine the service so I wouldn't have to pay a deductible again.

When you submit a claim to AHS, you go through a lot of recordings. But I prefer to speak to somebody. So, sometimes it is a little challenging. But for the most part, the process has worked. Also AHS has done what they've said. But right before we moved into this property, I had purchased a new water heater and had it installed after we had moved in. For some reason, that water heater failed. The plumbing company that AHS had took about 10 days to get there. I bought a premium water heater and I told the contractor that wanted the very same brand. They said they had to order that and it took a few extra days. So it was about three weeks cold showers. But things seemed to work pretty well up until this part.

American Home Shield has been good as far as responsiveness is concerned and getting people out here quickly. The one thing I was afraid of was that I was gonna have to wait for a week till someone comes out, but that has not been the case so far. Everything's been easy. I call them and they have local contractors. I had someone come out today so the timeliness of the response was good too. The tech was professional and diagnosed the problem quickly. He was able to fix it quickly too. We just bought a house, which was probably 20 years old, and it's nice to have a warranty on it, knowing that there's a safety net because you don't know what's gonna break next.

My dryer stopped working a few weeks ago. I called American Home Shield and the vendor that came out fixed it within a week. In my recent claim, Plumbing Enterprises LLC came for my shower and diagnosed the problem quickly. I haven't had issues since then. There was just one vendor that came out to fix my washer which I ended up being without it for almost three months. They said it was one issue, then they had to wait three weeks for a part. They came back and fixed that, and then when they went to run the cycle for the washer, the Control Panel went out, and it was over a month to wait for that part to come in. It's hit or miss depending on the vendor that AHS contacts to come out to do work.

The air conditioning quit working over the weekend and a contractor was out on Monday. They were polite and they got right to the point. They pretty much figured what was wrong before they even really looked at it. The experience was great all the way around.

The hot water heater went out. The guys that came out were knowledgeable and they explained everything to me. I was very careful on watching how they operated and I appreciated both of them. They both had on their mask and they didn't take it off around me if they ever did. I was happy about that. The only thing was I did not hear from anybody what was going on. The contractor told me that American Home Shield should be contacting me. A rep told me that they would replace the unit and what I need to do. I just kept in contact with the contractor.

Appliance Service Plus checked my washer and dryer. They found out that when the washer would start going into its rinse cycle, it would keep spitting water and it would never go into a full rinse. They had to order the board and then, they had to come back out and put the board in once they got it. General house appliances tend to fail after contracts and American Home Shield worked on those for us. The only thing I had a problem with a long time ago was the plumbing. I needed somebody fast and they had to schedule somebody, and it was way outside. I had to pay somebody local to do it.

My garage door openers would not work. I called American Home Shield and customer service did a good job. They told me that Flash Garage Door company would give me a call to set up an appointment. Techs came and found that something happened with the circuit board. They reprogrammed my garage door openers. The experience was fine.

I'm happy about American Home Shield. They did good. I called in to report the stove and the dishwasher, and the rep was knowledgeable. The response from the repair team was good as well. The person showed up on time, took care of the stove and the dishwasher and was professional and respectful. He has been to my house three times, and all those three times, he explained the problem, the process of it and left everything clean before he left.

We've had AHS for three years now and we've only recently had to use it. They provided a good service. My washing machine broke. I appreciated that the people came out and they fixed it. But it broke the very next day. It was just fixed for one whole day. American Home Shield sent them back out without recharging me another fee. Then the washing machine was not salvageable, so they gave us money to get a new one.

I requested service online from AHS. My problem was with the furnace and I needed to request for service on the AC, but it came up as heat. So, I'm not sure what I clicked that was wrong, but that was one glitch. Then the techs came out, and they were professional and quick. They also came when they said they were going to come and when I had questions, they answered them. They had masks and when I asked them if they could wear shoe coverings, they had their own, which was great. A lot of times, I usually have to provide that.

AHS has fixed and replaced everything I've needed and it’s been very quick. It's hard to talk to people when I call to file a claim, though, so I do it online. A recent claim was when my toilet was wiggly. I called and the contractor, NW Sundance Services, came out the next day. The plumber seemed to know what she was doing and fixed it. I have one small complaint, though. The main reason I bought the whole package was for my heat pump and they said that they would replace it 100% if they couldn't fix it. But when I had to have it replaced, the company still charged me $900. They said that the unit was over what AHS would pay them so they charged me the difference. $900 is a lot of money, but it was worth it to get a brand new heat pump and furnace and all the work that they did. I would gladly pay it but I would have liked to have known upfront that that was going to be done.

The electric garage door opener stopped working. I called American Home Shield and as the guy told me I had to do, all claims had to be started online. I found it to be a pain that I had to go back online and start the claim. Finally, Garage Doors of Winston-Salem came out and they ended up replacing a sensor in my door. I had another claim about my TV that blew up and it was between Allstate and American Home Shield. But every time American Home Shield gave me a link to follow, it was a nonworking link and that aggravated me so I had to call them several times. But it's been solved.

The two techs were very professional. It wasn't long before they got out after I submitted the claim. They did the job and cleaned up after themselves. Sometimes it's hard to get a specific trade, like a plumber or an electrician that you need. With a home warranty, you can always get the trade that you need. You can get the ball started on the weekend as well.