American Home Shield Reviews

The latch to the door of the washer broke and for a while, it was leaking. Appliance RX did pretty great. We thought it was gonna get fixed on the spot, but they needed to get something for it. They were able to get it pretty fast, though, and they fixed the washer immediately. Then, I had a second claim right after because the garage broke and the tech did great. He fixed it on the same day. We were happy about that.

My blower motor for my air conditioning wasn't working. A tech came out within a couple hours of me submitting a claim to American Home Shield. He did a really good job and knew what he was doing. I had two claims like two weeks in a row. My refrigerator went out, and then my air conditioner went out. My refrigerator took a little longer, but that wasn't on them. That was because they were so backed up.

The air conditioning unit stopped working. I called AHS and was told who would come and when. The gentleman who came was excellent. He had one piece that he needed to replace, and he replaced it.

We've had American Home Shield for three years and while there are some exclusions and inclusions and things that haven't been covered or covered to what we would have hoped, still it’s been a worthwhile use. I'm enjoying it. We had a dishwasher issue that ended up not being fixable. We did the cash-out option so they covered a certain amount towards a new one. We've had a couple of issues with a refrigerator that would have been remediated more inexpensively than replacing it or having a service company come out and fix it so that's been useful. There are plumbing-related items that have helped. The overlying or overarching issues with things that haven't been covered are just items that are more of a maintenance issue rather than a breakdown of the particular mechanism.

Our air conditioning was just running, and the guy ended up having to put some Freon in. Everything went well.

That Friday night when the unit first went out I said, “Well, if I do Friday, it could be at least 24 hours to 48 hour for someone to get in touch with me.” While I was in New York, the only thing that ticked me off was I kept getting the recording. But I kept asking for customer service. And it didn't want to do that. When I called back, it did the recording, it placed the order, but I didn't want to use it on the card on file. So, I called back the third time to get a customer service, which I finally got one. That was when the lady set me up, took the card that I want the money to come out for to pay for the service. And Sunday, I got a text and the text told me they would get back in touch with me to let me know that the serviceman would come out.

The air conditioner wasn't cooling and my wife called American Home Shield. We had someone else come a year ago and I thought we would have those guys come back. But they weren't selected by AHS. They had Lane Services come over. They came once and they tried to do a technique that would be less expensive and time consuming. It ended up it wasn't effective, so they came back out and replaced a larger component there was under the manufacturer warranty. They were very prompt and worked fast. Everything has been working great now and the repair has made a big difference. It’d be cool enough. We have very young babies, so we don't want it to get too hot.

BAD. I was hoping that American Home Shield would cover things, but in my experience so far, it's been really hit or miss. I just used the warranty to get my AC repaired and it was like a whole debacle. They sent out their preferred first choice. The guy came and he tried swindling me. The air conditioner uses R22, which is expensive, and he was trying to charge me $280 per pound of it. I needed four pounds, so we were talking close to 1,000 bucks. He was adamant that that's what it was. I declined because I don't have $1,000.

I was in a panic situation because of a bathroom issue. The guy I called tried to cheat me and he gave a big quote saying everything was broken. He would need to break the whole tiles and fix the problem. I was really pissed off. I was under the impression that it was gonna be a big job so I kept delaying the repair. But fall is coming now and the kids can’t handle the cold water.

When our air conditioning unit wasn't cooling, a contractor came out, diagnosed the problem, and relayed the information to my husband. The price they quoted was extremely high so my husband purchased the refrigerants and put it in himself. We paid much less than what they were going to bill. They could have fair pricing.

American Home Shield's claim process needs work. We submitted a claim back in March for a boiler that wasn't working. One of the buttons on the stove wasn’t functioning properly. It took us a long time to get to this point where the boiler was repaired. One time, a guy came out and he worked on something and he couldn't fix it. He had to order parts. Somehow that claim was closed and he didn't complete the repair. That was an issue. That part of the process could be a little faster. The boiler finally got repaired. When the tech came out to work on the boiler, all the parts were here and he was able to complete the work. Everything is working fine at this point.

American Home Shield is always quick to have somebody come out when it's needed and their contractors are great. I'd suggest AHS to people asking about it.

I called in a claim for two refrigerators. The one in the garage wasn't cooling on the refrigerator side but the freezer was cold. Then the main refrigerator in the kitchen completely stopped working and before it did that, it had issues with the ice maker. the first contractor came and they figured that there was a part that was bad on the refrigerator in the garage and I happened to have a spare part on top of the refrigerator because I was googling it and I purchased the part. But since we had insurance, I didn't want to touch it. They ended up using my part and the refrigerator worked. They then said they would ship me the part back. When they looked at the refrigerator in my kitchen, they declined the repair on that because they didn't have the people that would repair the compressor on it. I went back to the insurance and they said they would send a different contractor.

When my husband purchased the policy, he was sold it would cover all of the built-in appliances in the house. But not everything was covered. We have a built-in under-the-counter ice maker and that was not functioning. We were told by other people that should be covered under our policy. But when we put in a claim to get it repaired, we couldn’t get it repaired. This ice maker is not an essential item in the house and we are working without it. But things like that are frustrating.

AHS worked out fine for us. For our recent claim, our AC went out. The tech that came out was good.

This was the first time we've ever had to place a claim to American Home Shield. The AC wasn't cooling the house so we called and they got somebody out the very next day and he fixed it in a timely manner. It needed a refrigerant so he did it, and now it's fine. We made the payment over the phone, so we didn't have the hassle of worrying about how we were going to pay for it. I was really happy with this experience and I hope that the rest of them down the road will be this smooth.

When May's Heating came out, somebody said something was wrong with zones and the tech connected it back and reset it. A couple of days later, it went back out again. But AHS sent out Epic and so far, they fixed the problem. From talking, they said that May's didn't have anybody that worked on zones.

American Home Shield has been very good. We've had three items that needed servicing over the past year since we bought the place. The only thing is the service people that are assigned to us tend to show up at the very tail end of the window. If they were going to be here between 12:00 and 5:00, they showed up at 5:05. But that's okay because we're retired and we get every day off, so it's not really an inconvenience. The service has been all very good and we're quite satisfied. It's well worth the money. Having to be able to work with Home Shield and having them take on that responsibility of assigning contractors to us is a great convenience, in addition to the good work that these guys have done.

Complete Air recently came out and fixed our AC. But after they left, we started hearing when the fan motor would come on. The new motor that they put on was making a strange noise so I walked out to look at it. I took a video of it, but it wasn't giving me the audio that I wanted to send to American Home Shield. There are wires sticking out of the top of the AC unit outside that any kids could come along and pull or get ahold of. Even though they've got wingnuts on them to tie them off together, I didn't want to leave those wires out of the top of the unit where they could be accessed by someone inappropriately. I'm also concerned about the noise that the fan motor is now making.

Everything was good when I submitted a claim with AHS. It was easy. Then the contractor called me several times to let me know when they would be there. One time let me know when they'd be there, and another time when they said they were on the way. They were excellent. They were in full disclosure mode and kept appraised of the situation. They were great to deal with. I've had several claims and American Home Shield has been 100%. I hadn't had a problem yet and I hope I don't. I'd recommend AHS.

We initially had water leaks and the repair guy from All Service Plumbing had to put new guts in both the toilets. We had a leak underneath the sink in the spare bathroom and the kitchen sink wasn't draining correctly. He put a new pipe on it but that doesn't seem to have fixed it because Debbie, my wife, says it's still draining slow. But the guy did what he was supposed to do and he was very knowledgeable. There’s an issue though with the appliance man and I wasn’t happy about the installation. The guy who came over was supposed to fix my washer. He has been here three times and he was supposed to come back again this morning. Now, I'm being told there's a line in the laundry room that leaks and goes to that washer. I told Debbie try to get in touch with him. I don't see any sense in him coming out there until I get Tyler back over here to fix that plumbing issue and I haven't talked to American Home Shield.

I'm not happy at all with the service of AHS. I've paid for the same part to be repaired in my dishwasher. This is the fourth time now. Instead of replacing it, they're sending out another technician to replace the same exact part. So, I haven't been able to use my dishwasher since July. They keep sending out a different company every time instead of using the same technician who would obviously be able to tell them that it's the dishwasher failure and not the part. And the part itself takes three to four weeks to get. By the time that happens, it's past the 30 days, so I have to pay the $100 deductible again. We're up to $400 that I've paid and haven't been able to use my appliance. And the appliance is less than three years old.

My microwave's door was not closing. We had to push on the door and hold it in order for the microwave to work. Tripple J Appliance Repair came out and took care of it. Most of the experiences with Tripple J have been positive. They had to come out two or three times on the same issue, and it was changing out different parts each time. But overall, the staff had been professional and reliable.

The AC was blowing hot air and it needed some part that had to be ordered in. The contractor was a small company and it was the owner, Chris, who came out. The part came in the following week and the AC is working great now. I always encourage my coworkers or friends to have a home warranty. My one friend went through American Home Shield too when she bought a house a few years ago.

My AC went out, and we called American Home Shield. They sent the AC people out who said there was no power to the unit. They left then I had to call American Home Shield again. They sent 3H out for it. The line was buried underground, and they said American Home Shield won't do anything with underground buried line. I had no idea that they don't do underground wiring. I did the electrical myself and got power to the AC unit so that American Home Shield can have the AC guys come back out and give me AC. It cost me an extra $156 on top of calling the home warranty company out twice. That's $356 that it cost me to get this fixed.

I had a plumbing issue in the bathroom and the rain line from the tub was leaking. American Home Shield's website is easy to use for claims. I received an email from American Home Shield, then an email from the company, Greenway. American Home Shield is a great service and I'd recommend it.

The valve underneath the sink was leaking a little bit. It let me shut it off but when I tried to turn it back on, the valve on top of it cracked in half. At the same time, the toilet was leaking, too. I turned in the report and did a service request with AHS online. Their website was great. Then, a guy from JTech company came out. He went up to fix the toilet and said that we had hard water here. He shook the handle and left. I replaced the insides of the toilet myself and didn't let him look under the sink. I told him that the valve underneath the sink was leaking and he said he didn't have any parts on his van. So he just left.

I like American Home Shield. We've had them at three different properties now and they've always been really good to repair whatever we got going on or replace something if it needed to be replaced. They saved me much money over the years. I learned the hard way that American Home Shield was really good. We had a different home warranty at the property that we're at right now and they covered absolutely nothing. It was so frustrating to me.

The tech that came did an entire checkup on the air conditioning system. He filled the refrigerant. He checked the watertight integrity of the whole system. He called up in the attic and he went the extra mile. It went very well.

The first time the vendor came out, they said that we were out of Freon, and the guy pumped it full of Freon. We were good for a week. Then the next week, half of the Freon was gone. A different company came out the second time which identified a leak outside and fixed it. I wish it was caught on the first trip. But then these people came out quickly and it was done fast so that was a good experience.

I had really low water flow in my toilet and sink. The guy came out and fixed both of the things. He told us how to prevent it from happening. He was super nice. He was wearing a mask. He was great. It's really easy to get service with American Home Shield. I like the claims process. I'm a little confused if I'm ever going to pay more than the $75 copay. But so far, it's been great.

My fuse boxes and outlets were not working good and the repair guy from RNS Electric did a good job. He came right in and knew what he was doing right away. Homeowners should look into American Home Shield because it’s good. I happened to be looking at it online and I was very satisfied.

Our dishwasher was no longer cutting on. The technician came out, evaluated things, and figured out what part he needed. It was a bigger part that he didn't have on hand, so he had to order it. He came back out and fixed it. The only thing is the fact that ordering the part and almost waiting three weeks to get it fully fixed was a little long for us. But I understand that shipping and parts being available is not the home warranty's fault or the company's fault. The repair work was great. The technician was very respectful. We were happy with everything. American Home Shield is just like insurance goes and you're paying a monthly cost, and then you're able to feel like you're not getting hit with all these home expenses that are coming at you. You can feel secure that you're paying your deposit. You know what to expect and it better prepares you for life.

The tech came out the first time for my AC claim and he said it was the damper control. But I asked for him to come back again 'cause it keeps on freezing. He was saying it's gonna be covered.

I submitted a claim to American Home Shield and somebody called and asked me what was wrong. I said the icemaker wasn't working. He said, “Okay. Do you know the model of your fridge?” I gave that to him. He said, “The problem with that particular fridge is it needs this new part.” So, he ordered the part. Then he called me, scheduled a time to come out, came, installed the part, and then that was it. Now, it's been working great.

Requested repair of washer on 7/29/2021 but needed to cancel because of an emergency - the vendor and AHS was notified. Tried twice to reschedule and was told on 8/9 and 9/9 that my fee would be refunded; the fee was not refunded; the vendor did not receive the work order and again today at 11:37am I talked with Reshak who relates he resent the work order to vendor and would request change in access to my online account which I related to the company on multiple occasions that I am not able to access. This is all occurred since 7/20/2021 and as of 11:43 no resolution

We got a rental house that was sitting vacant since December. The AC would work and then it didn't work. The tech that AHS sent said it was just a fuse that slipped. So it was a quick fix.

My wife noticed there is a small leak of water coming from the bowl connected to the floor. It was a Sunday evening, which is kind of a wrong time to try to get immediate service. I went online and within 20 minutes, I got a phone call from American Home Shield stating that a plumber will be out the next morning. They gave me the name, which was Dockside, and gave me all the information I need to know, making sure I wasn't getting any type of scam call or anything like that.

Filing a claim with American Home Shield is rigorous. It's like making a doctor's appointment. Sometimes you can get someone to come out but sometimes you have to wait a while. When I had a problem with my oven, I called and American Home Shield sent out a person. They wanted me to wait a few days so my daughter called back and asked if we could get someone sooner. They did send someone out sooner but unfortunately, I had this same repairman again and he was not capable of doing anything. I had a bad experience with him prior to this, about the year before. It took him about six months before he would respond to my calls. It ended I had to get a new stovetop. When he came in to check my oven, he didn't even take out one tool to measure the heat of it. He just looked at it, said it was okay and left.

American Home Shield is very helpful in resolving the problems we face. There was some leakage in the AC and it was resolved very fast. MS Services, the contractor, was very professional. I also had a rekey done and it was successful. Then, there were some electrical problems I had a claim for which were also resolved quickly. It's a very well-tuned system.

AHS had Arizona Sunrise Lock and Key come out for a rekey and the process was very easy, although it took a little longer than I thought it should have for them to come out. It took a couple of days and for a rekey, I thought it would be immediate.

Fire & Ice Heating & Air came out and checked my system. The tech determined that there was a leak in AC inside the house and then a different tech came back a couple of weeks later and replaced a part. The techs who came out were both awesome.

The only thing I do not like about American Home Shield is that they already charge me the fee when I have not seen the contractor yet and have not contracted with them the day to come out. That happened with the electrician but the electrician was very knowledgeable and very thorough. They've also charged me the fee for a plumber to come out. They said when I’d get the plumber on a particular day but I wasn't available so I didn't make the appointment. I'm gonna call again and make the appointment and hopefully, AHS wouldn't charge me again, although they said they won't. I don't think I should have to pay before the actual work is done. I'm not accustomed to having to pay for a service that I haven’t received.

I like American Home Shield's service a lot. I like the punctuality whenever I make a request. They would send somebody right away. The coverage is pretty good too. I used the home warranty when some water was leaking from the vent of the air conditioner. Service people came to fix that and they were good.

AHS worked out well for me. Recently, I went on the website of AHS and put in a claim for a sink that got backed up. The website is good. However, there are some categories that don't fit. But the techs that came out were very good.

We were having a leak underneath our sink and PF Plumbing who came out for it was quick and courteous.

I had problems with the dishwasher. Somebody through American Home Shield came out three different times, but it seemed to get on the third time. They were trying to get the parts, and one time, the problem that they thought was the problem was not the problem. So, the same technician came out. He decided it was the computer board instead of what he thought originally. We had to wait for the part but the third technician came and solved it. So, so far, so good.

American Home Shield is worth trying. I called them when the agitator on my dryer went out. Then I called the contractor to make sure they were coming, and they answered. They also called me and told me that they were on the way. They turned the unit on and let me watch it operate. That was satisfactory to me.

Our air conditioner was making a very loud noise. Whenever it would come on, it was shaking. It’s located upstairs, and we could hear it downstairs in our bedroom. I set up an appointment by calling and paid the $75 service fee. American Home Shield contracted someone to come out to look at it. The contractor knew what was wrong and they fixed it. It was easy to get our issue fixed with American Home Shield.

I needed to get somebody out here quick because my toilets were overflowing, and I wanted to find out how things worked. I called one day, and some man that spoke with a deep accent, like from India, answered. I told him that I wanted to see if I can get something on how it works so I can get one of my toilets fixed. He said, “Oh, no. I looked. No, you don't have nothing like that on your policy.” I said, “What are you talking about? I pay the 69 something for it. I see it here on my policy that I do have it, and I have refrigerator, everything on it.” “Oh, no, I don't see that. What I can do, though, because I'm a manager, I can change it.” I said, “What do you mean you're going to change it?” He said, “I can upgrade it, and then you can pay again.”

When the fan blower had broke, a contractor came and replaced it. The first guy came out the first day and had to order a part. Another guy came and fixed it that day. He did a good job.

Recently, we've been having some issues with the dryer not drying on one load. It'll take a couple of cycles for it to actually go. When the guy from Sears came over, he said it wasn't necessarily the dryer, it was something that was within the ductal system of the house, which wasn't his area, so he told us we had to contact someone else, and we're in the process of doing that. Previously, we got a water dispenser fixed from the fridge, and then, we also got our keys rekeyed, and it all went well. American Home Shield follows through with everything. We're enjoying it pretty well and we've had no complaints so far. We recommend them.

I submitted claims for an appliance repair, an electrical repair, and a plumbing repair. The electrical repair was great and the guy was very respectful and quick. He communicated through the entire process. He repaired two attic fans and then talked to me about a few other issues that weren't covered by the home warranty. With the plumbing claim, I gave the plumber a bunch of issues. I showed him the faucets that were above the foundation, under the roof, and inside the structural wall as my warranty dictates. He said on the phone, before I even talked to him about things, that he doesn't know if that's gonna be covered and the only thing that might be covered is the showerhead. He immediately said that he wasn't going to be able to get anything done. Then, he showed up and he didn't have anything that distinguished him as a plumber on his vehicle.

The AC's condenser was not working, so it was not cooling. Air Max changed the part. It’s working good now. I've been using American Home Shield since I bought the house, and my experience has been good.

The service person who came out just put a little part in the AC, and it's been working since. Before he came out, I had no air at all. It was then through that hot spell, and it was close to 90 degrees in the house here. I would tell other people to call American Home Shield up.

The first tech from Rocket Repair came out and assessed the problem with the refrigerator. I was told that it went out the first time because of a compressor. Then, it had stopped and the second guy put Freon in it. He told me to let it sit for 24 hours. I put a bottle of water in the refrigerator and see if would it freeze. If it froze, the problem was going to be solved. But the next day, it wasn't frozen and the temperature went back to 80. So, I called and told him that the repair didn't work and he said that there was nothing that could be done with the refrigerator because there is a leak somewhere in the hose. So, he assessed the problem and forwarded it to American Home Shield. But I haven't gotten a response back yet. I keep calling every day, but they’re saying that my claim is still in queue and to call back in 24 to 48 hours. So it's been longer than that.

For the past three services I've needed, there's been a lot of miscommunication. I've had, unfortunately, very dire situations where I needed immediate service. I insisted on AHS trying to find a contractor to service me the same day. One time, they booked it for the next day. I said, “That's not good enough. I need to find somebody today. What can we do?” All they did was cancel the service they had scheduled for the next day and never found anyone for the current day. So now, there was no service at all.

My air conditioning unit needed to be replaced. It wasn't working. Healthy Duct Cleaning came out and replaced everything. Now there's a leak in the brand-new unit, and I've called them to come back and repair it under warranty. I spent $10,000 on this system, and it’s leaking again. American Home Shield's claim process is pretty easy. I just wish they would have covered more on the air conditioning. The coverage PDF said ductwork was covered. They didn't cover any of that. I had no choice. I had to get it done. So, I had to pay out of my pocket, and that's a little disappointing. I don't know why they put that in there when they don't cover it. I also had a hot water heater leak, and they only replaced a portion of that, too. So, it sounds like they don't replace the full amount of what's broken. I don't know how they come up with the dollar amount they do replace. I have no idea. They won't tell me.

The water heater wasn't working. The techs replaced it. It was an excellent job and it only took two hours. American Home Shield has been doing great. Everything seems simple so far. People should try the best coverage AHS has.

There was a leak coming out of the side of my house and I thought it was the AC unit. I filed the claim with American Home Shield, spoke to a gentleman on the phone and sent him pictures. He said it wasn't the AC unit but he came out and looked at it anyway. It ended up being the AC unit. I showed him where it was leaking. We went downstairs to look at both the hot water heater and the furnace. He cleaned out the pan because the pan was also bad. Then we went outside and looked at it. We saw the little tube and disconnected it. He blew it out then we put it back together. He tested it two more times to make sure that it was working properly.

The claims process is simple. When my AC wasn't shutting off, American Home Shield had someone come and fix it.

Air Pro Master came out for our AC and they replaced something very minor there. American Home Shield has sent those folks out before and they always do a good job. For the most part, most of the vendors they've sent out have been very professional, prompt, they call ahead of time and say they're on their way. So far, it's a good experience. I just hope I'd see changes made in the scope of items that are covered under the warranty. I'd like to see more things like that happen. But I'd definitely recommend American Home Shield unless you have a handyman around that likes to repair things.

We had a plumbing issue and the guy who came out was great and dependable.

I had a claim for the refrigerator and it was fixed. The contractor was great. They came out when they could and they fixed the problem the same day.

AHS is pretty straightforward. They let you know the issue and you can submit the claim online, yourself. I had an AC issue recently. It was leaking from the attic and the ceiling, and then, the techs came and fixed the leak. It was leaking was because the drain pan was cracked, so that was why the pan wasn't holding it. They told me I had to replace the pan, replaced the pan, and then it fixed the leak.

I had a refrigerator where it just stopped being cold. So, I called American Home Shield, they sent a repairman to come fix it and they did without replacing it. The process was simple but the call fee was a little steep. But American Home Shield has done a good job of sending out contractors quickly, addressing the issue and replacing the issues if needed or fixing them. We use them relatively infrequently. But when we needed them, they have been helpful and have reduced the cost compared to if we didn't have them.

I had two different claims with AHS. I had one with the air conditioner and then one with the water heater. The water heater people were great. However, I was not impressed with the people they sent out for the AC. They were very unprofessional. The tech seemed he hadn't showered in two weeks. He had a helper with him that I don't even think works for the company that he was with. He asked for a hose to go on top of the roof to spray it down. Then after, they said the service was fine and everything's good. They drove off. But they left the hose on top of the roof with the water running. But that was the only one that I've ever had with AHS that I wasn't impressed with. AHS is good. I can rely on them. With the water heater, it was hard to get the service technician out 'cause I called on the weekend. But other than that, everything's been great with them.

Service with American Home Shield has been great. I had two claims at one time recently for a washer and dryer and electric. Everything was taken care of. When something goes broken in your home, it's easier just to call AHS and they cover it. I just pay my deductible. There's no difference but I've been with them for this long and I feel comfortable with them. So, it's okay.

The AC was working but it was making noise. The technician replaced one part, but the noise was still there. I asked him to check my fan inside and he didn't do that, although it seemed it was working okay. The AC's running the same and it’s not making as much noise as it was before. Home Shield is good. I don't have to go on the internet and call somebody. They right away make the appointment and do the stuff.

My dishwasher was leaking, and it wouldn't work. I went online to American Home Shield and requested service. That's easy, but no one ever calls me and says who they're gonna send. I can't even wait for that 'cause I know no one's gonna call. People need to take it upon themselves to do their own calls and their own footwork because they'll be waiting a lot. The longer they wait for somebody to call them, that's a delay in the service to get their stuff fixed.

The AC wasn't working, which is not good when we're getting 100-degree weather. Qualified Heating came out and they put a little Freon. They said that's all they could do the first time and then see how it goes. It worked for about a week and a half and then on Sunday of last week, the same thing happened again. But it was different because I could hear the motor or something was making a really loud, weird noise. They said they would be in touch the next business day and I was really surprised because then the tech came out within the hour after submitting the request. I was really impressed. They replaced the blower motor and it's been running fine since then. The tech was a really nice guy and he took care of business both times.

I'm satisfied with AHS. Having AHS seems to reduce the cost of expensive repairs, like the washer that broke and that seemed okay. I'm putting in another request for our garage door to get fixed.

AHS has been very good, so far, and they have a good response time. When the first company was two weeks out, they got a different company for me right away. And the tech came the next day. He was amazing. Took care of it, said it would be two weeks to get the part in, and somehow, he got the part the next day and came that next day to do the installation.

My experience has been a hit or miss depending upon the person that gets sent out to do the repairs, and it’s 50/50. I have three air conditioning units, and there's one that has a leak. A-US Air was trying to oversell and trying to force me pay for things that were not necessary. I’m just waiting for the company to have to come do the replacement then I'm gonna take the cash offer and use my own contractor to get that replaced. After that, I'm done with Home Shield.

The contractors put a new thermostat upstairs and corrected the problems on another claim downstairs. Then, there was a board that needed to be replaced downstairs. They sent the tech back and they replaced the board. I haven't had any problems since. Also, the techs were super professional and made sure that everything was done to make sure that we were comfortable with the diagnosis and what they were saying.

The only problem that I had was I had another company come out yesterday, and my shower couldn't turn off, so my water kept running. I had to turn the water off the whole house for three days. American Home Shield could either create emergency options, or if it could wait. Because with the water being shut off for three days, we had to fill up totes of water and pour it in our toilet in order to use our toilet. So it was a hassle for three days. But if they can find out if the company has booked prior to setting up the appointment with the company, then that would be great.

AHS sent an air conditioning guy for the thermostat but he said that the issue was for an electric person. AHS sent an electric person who said it was for an air conditioning guy. Days went by and AHS finally sent someone that knew what they were doing but it was very aggravating. There were tons of phone calls and they kept saying they would fix it and they didn't know what they were doing. An air conditioning guy came out and fixed the issue finally. It didn't take that much, either, it just took somebody that knew what they were doing. If anyone asks about AHS, I'd tell them to get somebody else and use another service.

I've had AHS for over 20 years. I love it because it's fewer headaches, going through AHS. They have the contractors that meet your needs, get them fulfilled, and get things, what’s broken or needed to be fixed as soon as possible. I had a broken dryer door recently. The tech that came was on time. He did an excellent job. He tightened it up. The door was already off. He screwed it and put new nails in.

I like the convenience of having American Home Shield. I could just call them and they're gonna send somebody out. I don't have to look for anybody to come. Recently, a wet spot was on my ceiling in my living room and that was coming from my bathroom. The plumber came out twice. First, he came in and got a stopper thingy, and then he came back and did something with the toilet. The second time, he called me and let me know what was going on. I wasn't here but somebody else was here to guide him and show him what was what. He did an awesome job. It's just that I've seen the wet spot again. But I'm still trying to see if it gets dried out and see for what he did, it'll clear up. Overall, I recommend American Home Shield to everybody.

The claims process through American Home Shield was quick and efficient. The two guys who came out from Mister Plumber were great and I also had a claim for the refrigerator. They were good too. They had to order parts but I haven’t heard anything from them so I assume they’re still waiting. The repair guys tried every solution and didn't stop until they found out what the problem was, and they took care of it. AHS is a great benefit. It saves me a lot of money that I don't have.

The washing machine was coming apart. There were plastic pieces showing up in the laundry. We had it looked a couple of years ago and a new part was put it. But it just got worse and it finally gave out. AHS ended up replacing it. But a complaint I had was one of the people I talked to gave me a lead time and then I got an email follow up and the lead time went from being five to seven days to being two to three weeks. I called back to try to get some clarification on that and it was like they weren't quite getting what I was saying. But that was just my concern. I wasn't quite getting the information I thought I needed but it still worked out so it was all good in the end.

So far, my experience with AHS has been good. The techs who were hired to install a cooktop couldn't cut the whole to fix the stovetop. So, I had to hire somebody and pay someone to do that. Then they came and everything was done. They were very nice but they didn't do much of anything.

The toilet had a leak underneath. The tech replaced the wax seal underneath the toilet and it worked great. The claims process with AHS was pretty good and quick.

My washer was making a lot of noise so I called American Home Shield and they referred Wilk's Appliance Repair. The guy came and took the front of the washer loose and found that something was broken and told me I needed a new washer. We've ordered it through American Home Shield and I'm waiting on a replacement to come now. I talked to GE today looking for the washer. It hasn't been picked up, but it's there. I'm just having a problem with the company coming through New Orleans. It's delayed a little bit due to the hurricane. Nonetheless, Wilk's did a thorough job and I would use them again. Also, having American Home Shield is worth it and I recommend them.

The refrigerator door was not closing. The tech had to order the part. He was very professional and the work was done. Overall, no matter how old something is, AHS can take care of it. I have had problems with them before, but it's gotten better and I don't think it was more or less with American Home Shield. It was with the company that they were sending out, Greenway.

Our AC didn't appear to be cooling as well as it should and American Home Shield had somebody out the next day. The tech didn't have to do much. He blew out one of the coils, and other than that, it works fine now. AHS was really good to us. They were efficient, prompt, and courteous.

There was no air coming out of the second-floor AC unit and the tech found out that it was a malfunction with the damper. It wasn’t opening and closing to allow the air to flow. He did everything great. He got in there and it took him about 5 minutes. I've always had a good experience with American Home Shield, which is why I continue to use it. They're good people to work with. They understand and they seem like they're sympathetic to your needs and concerns.

The tech that AHS sent for our claim took the dryer apart and he showed me what was wrong with it. I also asked him if he needed to replace the belt, he said no. He was very nice. He didn't have the part and he went and got the part. He came back later and put it on.

My pool pump was dead so the contractor came in and changed it. I thought that they were going to change it to a new one but they said it was a refurbished one. But it's okay. I have my pool back again, and they did a great job. When I called in this claim, they followed up the next day. The timeframe was fast enough. But everything was fine. I was very satisfied. The only thing is the wait when you try to tell AHS exactly what's going on and the waiting to make that appointment for someone to check the appliance. But after that, it's great. AHS did what they're supposed to do. I was just hoping that they don't give us refurbished appliance because it might break again before a year.

There were two appliances that decided to act up within a day of each other. The first thing that happened was I noticed that the freezer wasn't freezing right. I took everything out, checked the tablet built into the refrigerator and hit the reset settings. After two days, I put the food back in and it seemed to freeze again. But then I noticed the milk was spoiling and my butter was starting to melt. When I moved the milk and other stuff out of the way, I could see that the vents in the back were packed with ice.

The techs did a good job. They were on time and professional. They showed up when they said they would show up and everything got done. They repaired my dishwasher. AHS's claims process is reasonable. They do professional work.

My faucet was leaking in the tub. The tech was very reasonable, professional and he fixed everything in a timely manner. I recommend AHS. So far, our experience with them has been pretty good.

Our jet pump for our well decided it was going to take a dive. It wasn't completely broken. It was enough where we could still use it. But we decided to be proactive and get American Home Shield and Harvey Contractors out before it became a big problem. It was time for it to go. They said it was 30 years old. They said it was double the lifespan that they normally have.

We enjoy American Home Shield's service. When we used it for the first time, it cost us $75 and we got a new washer. We got our own, so we're just taking the check. We're waiting for the reimbursement and it has been over a month. Other than that, the techs were really good and they showed up when they were suppose to.

American Home Shield is doing a good job. I had a little bit of an issue with some of the representatives when I was calling them, but their actual service overall was pretty good. There's a small service fee, but I have the peace of mind that I don’t have to worry about things breaking and me having to fork over or pay a large sum of money to get an item repaired. Plus, the service is quick. The technicians get here quickly. They are knowledgeable and professional on how to get the job done quickly. I had an issue with my plumbing recently and a technician came by and fixed it. I had to coordinate between my homeowners insurance and American Home Shield to get the repair fixed because it was behind a wall. I had to coordinate to remove some of the cabinets where the pipe was behind. But other than that, I had them come before and I haven't had any issues with scheduling since then.

The ice maker was not working and I went on American Home Shield’s website and paid to have a service call. The contractor took care of the problem and he had the part. It was the first time I used my warranty and I was fine with everything.

All I've done so far is take a referral to change my locks on my new property and it went fine. It was Pop-A-Lock and they were great. They made it very convenient and efficient. I had to change my schedule a couple of times and they were very accommodating. So, it was nice. Everything's been great with American Home Shield and I appreciate it.

American Home Shield seems to have a responsively good follow-up, which is great. But I wish their website is a little bit more intuitive with a little bit more detail on there. Our initial approach was that it was the icemaker. But that was my own fault because it was the refrigerator that was causing the problem. When I made the claim, American Home Shield had somebody come out. They notified somebody immediately but that person never notified me. We waited a week and I called AHS. I told them that the vendor hasn't made contact. So, they sent somebody else right on the spot. Frig Wiz did a great job. They came out and said that my refrigerator was still under the LG warranty. Therefore, LG was not gonna let them work on it because they were not certified LG technicians. So, they contacted an LG technician for me. He was a wonderful guy and absolutely awesome.

My last two calls with American Home Shield went well. The contractors came and they knew what they were doing. They got in and they got out. They came at the scheduled time that they were supposed to. In the very last thing that I used AHS for, I was able to schedule my appointments using the phone or using the prompt system. That was excellent because I didn't have to wait for long periods of time and it was 24/7. But prior to that, I had some difficulty with one company getting one thing fixed due to a miscommunication. The open windows were vague, between 9:00am and 4:00pm, and then at 5:00 I got a call that the contractor would not be able to make it. You do that a couple of times and I get little aggravated. I would suggest a narrower window for people who work.

My claim with Americna Home Shield went through perfectly. They contracted a company, Cal-Home Construction, and they said that they would notify me within 24 hours from the time that the request was set up. At the time that I set up the claim, they gave me numbers I could call to reach out to. I used that to call Cal-Home Construction to schedule the service. They already had me in the system and they were to come out the following day. They said that they had called before. It must have been some miscommunication with my phone. The tech that came did an awesome job. He fixed the problem and I paid for the service.

The doorbell was not working and Sunbelt Electric came out and fixed it the same day. It went well and everything is good with American Home Shield.

We pulled the refrigerator away from the wall and it pulled the waterline to the fridge, which started leaking all over. I needed somebody fast because I had a big leak and I couldn't use my fridge. I called American Home Shield who has always been there for me. They had somebody calling and talking about appointments. I told them I had the water turned off so I had no water to my kitchen. Technicians couldn't come that day, which is understandable, so they scheduled to come the next day. A guy came out and he saw that it was a copper line, which doesn't make for a very flexible system. He clipped off the copper and put on some good clear plastic. He did that fast and was very efficient and professional. I love him.

American Home Shield's service is fine. But when it comes to certain things, like the cost for the $100 service fee, it could be cheaper. When we had the garage serviced and we found out that it was just a prong that was poked in, that was not $100. It was just a matter of us unplugging the garage system and pulling the prongs out. The service fee should be reevaluated depending on what the service was provided. But the contractors with American Home Shield have been pretty honest as far as what we can see with diagnosing what the problems were.

The guy came out the first time and he said that the motor had gone out in the fan. So, he did something with that. But a few days later, hot air was coming out at first and then, I couldn’t turn the thing off. It would run and run. I started making my calls and Beaches Air Conditioning on the second go-around, finally told me to shut it off outside and that they would be here that following week. The techs seemed okay and they were great with the attitudes. But everything is good and my AC is fixed now. It’s working good and I haven’t had any problems since that day. I have had a problem in the past with American Home Shield but I got my money back so, I’m not angry about any of the stuff that happened.

Our air conditioner wasn't cooling and while the repair company couldn't do it the day that it broke, they came the next day. They were very good, and I was pleasantly surprised. We've had American Home Shield at other houses as well and I've been very pleased. They've always, within a timely manner, got us what we needed or got it taken care of.

Do not waste your money on this company. Their customer service department is more than terrible. First of all "American Home Shield" only is headquartered in Tenn by paper only. Every time I call, they forward me to another country, of which you can barely understand them. I have been going in circles with them since Jun and this is Sept. My ac doesn't need to be fixed but their contractor, Macks ac. says that I need a bigger unit. This is not true, at the time my home was built this unit was code approved and maybe the code has changed. I just need my directional dampers replaced, they all know it. Any time I ask to speak to a supervisor, they say that there is not one available. Please do yourself a favor and go somewhere else. They won't get another contractor to come out to fix my problem as Macks AC has refused to do so.

American Home Shield (AHS) customer service is among the worst I have ever dealt with. I have a serious issue that needs addressing and ALL customer service issues are handled by overseas operators who barely speak English and have NO ability to affect any issue. The AHS website itself has no way to contact customer service. (Their website search engine has "nothing found" when I searched for "customer service"!!!) - A home warranty company is only as good as their contractors and AHS seems unable to pick good ones. The issue I am dealing with right now is a serious A/C issue (17 days now without A/C in TEXAS!) that AHS seems unconcerned with. While we have had good results sometimes, it is literally hit or miss with AHS and customer service for issues that need resolution is non-existent.

I opened an account with AHS thinking that it would help with my home maintain needs, but nothing could be further from the truth. Over the course of a year while being a customer in perfect payment status I requested service on three different occasions and all resulted in me getting the runaround and ultimately having to pay to have the problem fixed myself. I tried to cancel and kept getting the runaround by customer service about calling at a certain time which I think is a ploy to keep you paying for a useless service. They got annoyed when I spoke about canceling the service and I was blind transferred to a non-monitored line.

The circuit board went out on my garage door. The people that AHS referred to me called and we set up an appointment that would work for me. They showed up on that day and the guy was very professional. He fixed my problem, cleaned everything and asked me where I would like to run the new cord. He did what he needed to do and I was satisfied. I've been with AHS for quite a while and I hope they continue the great service. I'm very satisfied with them.

American Home Shield is worth the monthly expense. I submitted a web ticket for one of the air conditioning units that was leaking water. It said immediately who the ticket was assigned to. The contractor cleared the drain line and they were excellent. It was a seamless experience from filling out the ticket, to being contacted by the contractor, to having the issue rectified.

American Home Shield is doing everything right. I recently had some leakage and I wasn't sure what was leaking because the water that was coming out was brown. A contractor showed up, cleaned the seals and told me how to take care of it in the future. I had a great experience.

Ragan and Molinet Electrical Contracting came out for the ceiling fans. They let me know that they would be out on a particular day and communicated with me when they were half an hour from arriving. They arrived on time and they arrived with masks on and with their equipment. They were very professional.

I was pleased with the technician, Gabe. I liked having him out. He seemed competent. We had to have a call back because we had a subsequent failure the same day of the original repair but it was not his fault. On the subsequent repair, the furnace fan motor was making a little more noise than it should be. He thought it was okay but I monitored it. The next day, I went down and made an adjustment on the covers on the furnace and got rid of the extra noise. The covers weren't put on right, which was the only thing I was dissatisfied with.

My sink was backing up and it was not draining properly. I also had a leak in one of my faucets in the bathroom. So, the contractor came out and fixed the leak as well as the clogged sink. They did it on the same day. Everything's good except for the kitchen sink, which is still backing up. So, I might have to call again for that.

The furnace wouldn't come on and the tech from Epic Heating was very good. He knew what he was doing. It took four days for him to come out but he fixed it. American Home Shield is a good way to go but before they assign the claim to somebody, they should make sure that they can have somebody there that day or the next day, and not three days later. If somebody calls something in, it could be in dire straits at that time.

Our air conditioner was buzzing and because we have 90-degree weather and my son is handicapped, I asked for someone to check out our air conditioner and make sure that it wasn't about to quit and leave us. Myers came out, checked out the unit, made sure the Freon was right, and made sure that everything was okay. They said they could not find anything that would cause the buzzing and that if it started buzzing again, we would have to contact AHS and get it taken care of. Myers came out when they said they would and did what they said they would. I had no problem with them.

I've had two things go out this month alone. A couple of weeks ago, the pump went out in my well and everything went fine. Our refrigerator is still pending. I had a repairman out yesterday and looked at my refrigerator. Apparently, according to him, the compressor went bad. I'm waiting to find out what American Home Shield wants to do with the refrigerator. They said they'll replace it. They are great. I've had neighbors asked me how they can get in on that and that's the only one that I refer. It’s like having car insurance. You hope you never need it but if you do, it's there.

My air conditioner unit outside wasn't working. I have two of them and the one on the other side of the house was down on freon. On the second one, there was some kind of wire that wasn't connecting. When I did the claim, I was impressed with American Home Shield's website. It was perfect. Everything went through and they got back to me right away. They gave us the name of the company that was coming and the name of the individual that would be showing up at the house. Everything was as they said. They gave his phone number in case there was a problem.

I went onto the website of AHS and submitted a claim. Then, they contacted me in an hour to let me know when a technician was gonna be out in a few days. When the tech first came out, he ordered a part for our AC. Two days later, another guy came out. He had the wrong part, but he had the right part at the office. So he left, went to the office, came back, and then he fixed it. I'm happy with how the AC is performing now. I tell everybody to use AHS. I never had any issues with them. It’s so easy. It’s really basic when you go into the website to tell them the problem that you have with your AC, or your refrigerator, or anything that you’re having problems with. Then they have someone come out immediately. They provide great service.

The ac was just blowing air. I had to call in to American Home Shield for it because there was something wrong with my account where I couldn't submit it online. But even the call was great. I waited for 10 minutes, then I got right through. I wanted the tech to come out on a Thursday and he made it work. He came out for us. Great personality. He does everything administratively himself, too. He was just so busy. Because when I called him to schedule a time for him to come out later that week, he said, “Oh, yeah, I have to call you back.” And I said, “Well, can I ask for this date around this time?” And he said, “I gotta look, let me call you back.” Within five to 10 minutes, I got an email confirmation. He scheduled it for the day and time I asked for it. The AC works. It’s blowing cold air now.

AHS has been great. Our ice maker wasn't working properly and we were getting a leak. The techs analyzed the problem and decided we needed some new parts. They got them on order right away then came back out and put them in. And everything's fine.

When the contractor repaired the AC, they mentioned that they were low on Freon. After the service, everything is all good now.

I did claims with American Home Shield and it was fast online. My water heater had messed up and repair people came to fix it. This was followed by my disposal then my AC. These were all in the same month and the repair people fixed everything. I was just a little upset because of the AC. It had messed up on a Friday and it fell over the weekend. It took almost half a week to get someone out here. Without an AC here in Texas, it's hot. The repair people had to come back. They had to bring some other parts and mess with the inside unit. They had just messed with the outside unit. Now, the unit is good. American Home Shield's service is good and I only pay monthly. That's a lot cheaper than if I did not have American Home Shield for each different problem that I had. It's better this way for me and I feel more comfortable.

The guy who came for the AC unit was great and polite. Initially, he called and asked if we were available. I told him that my roommate was home, then he came right out and fixed it.

It was easy to request a service call online, and the tech was prompt in his timing once he called and let me know he was on his way. He was here for approximately 30 to 45 minutes and repaired the issue. He was good. He swept up and the whole nine yards.

Our shower upstairs had been leaking for a couple of weeks. I made a claim with AHS. Regarding the claim submission process, it was easier this time to find out, probably not knowing that that was covered. The hardest part was to figure out if it was. Then, when we did it online, that was the only part you couldn't be really specific about what your problem was with the shower and a water faucet outside. So, we just had to put plumbing issues. The plumbers suddenly called and said, "Those things are usually covered by American Home Shield. Our technician will come out and he'll submit it before he works on it when he sees the problem, and then he'll fix it if it's covered." And he did.

The compressor unit on the outside went out. The tech came, checked the unit, and replaced the motor. The only thing was that I didn’t know if he did a thorough check to make sure everything is going properly. But it seems to be working. Then it doesn’t seem like it’s cooling as much as well as what I was going for. I called to have them back out to check the Freon. But at the time, when they got in touch with me again, they said that it was working and there wasn’t anything they could do at that point until it wasn't working again, which I never understood. I just canceled the appointment. So far, I don’t have any problems with American Home Shield once they come out.

American Home Shield has been doing well for me for the years that I've had it. Claims usually are always taken care of. I only had one incident that wasn't due to mechanical failure and one out of the couple times that I've had them come out is okay to me. The only thing is, I keep seeing the price steadily climb. When I started, I was paying under $70 a month, and now, I'm almost paying 81 when their competitors are offering the same services for 70 or less.

We had to get our AC fixed. The tech was very personable and knowledgeable. He worked quickly, diagnosed the problem and fixed it. With AHS, it was a fixed fee to get my AC fixed rather than pay some random contractor a lot more money which is good.

I had a plumbing issue where the toilet wasn't secured to the floor, which was the wax ring and something about the flange, and the plumber came and fixed it. However, I had a previous claim with the air conditioner that has not been resolved. Some days it comes on, some days it’s not. I don’t know the nature of what the last contractor did because they don’t give any documents when they finish. They just say it's fixed, and they leave, and yet, the air conditioning still does not work properly. But they do what they say they’re gonna do. Then the hold time is very long when calling in for a service. When you're transferred, they don't transfer you to the right department. You end up where you talk about your policy, like to change some things or to upgrade to platinum. It's like they try to sell you on more products.

I logged in a report for three appliances on the 5th of June of this year. Up to date, my refrigerator issue has not been fully resolved. Express Appliances was the contractor and they are a mixed bag. The gentleman took two and a half hours to do a little fix and he was very diligently doing it, but I'm not sure of his competence level. He installed the gasket and after that, the fridge door was not closing properly. I have heavy-duty boxes placed in front of the fridge to keep them closed. Every time I have to pull out stuff, I have to first move those boxes then open the refrigerator.

We're waiting on some money from American Home Shield, and I just got a $50 bill in the mail that I don't really understand what it's for. We had to get special approval for them to come work on our heat pump. They told us we had to pay for it upfront, and so we did. Then they said that they were going to reimburse us, and so we submitted all our paperwork, but we haven't heard anything back from them yet. It's been about six weeks.

I had an issue with my refrigerator. The watering line was not working. I put a claim in and an agency called All Valley Appliances came. They did well.

We were very satisfied and happy with American Home Shield. It is a great investment and they found the right people to do the job for us quickly. The repair was very smooth and the company was professional. They got the job done quickly and cleaned up after themselves. I recommend AHS to all my friends in our neighborhood.

The central vacuum system was seized. The motor was not working on the one I had. I called American Home Shield, and then they set me up. I had two claims. I paid them twice. The one was for my electric for my house and the central vac was one of them. The other one was for my cooktop that didn't work and it had a hairline crack in it. So, I paid the difference and I upgraded with them. That was great. But the first people that they set me up with for my electric and central vac do not do central vac. The tech doesn't know anything about central vacs. So, AHS had to schedule me with the second person that came. Both people that came were great.

We've been with American Home Shield for over 20 years, and I would tell anybody, "Just make sure they're living by the ad that they're putting out there and saying to people." I want American Home Shield to live by it. Even if they don't do it in 24 hours, at least say, “Okay, well, it might not be 24 hours. It might be 48 hours.” I don't like the fact that they say, “24 hours, we will have someone out, or we will get back with you.” That's not the case. It usually takes them up to three or four days before someone calls us back then the contractors that they get, a lot of them run late sometimes. It's come to the point that their prices went up to $91 a month, and my husband and I were thinking about going with someone else, but we’ve been with American Home Shield so long.

We've had an issue in the past with a previous home, and part of the problem was that American Home Shield had not vetted the plumbers that had come out as well as I thought they should, and they were non-responsive to my concerns or complaints. We were with a competitor in the interim, but now, we're back. I did a claim for my faulty garbage disposal online and the website was much better than average. It was functional. Some websites are very difficult because the programmers either don't have a lot of experience in dealing with whatever it is their programming, so they don't cover all of the possible outcomes or problems. American Home Shield's website handled my issue just fine and I was able to get it done in short order and move on.

American Home Shield’s service has been very good. The contractors they usually send out are professional and knowledgeable. We had to have our refrigerator fixed twice and I recently got a new set of hinges for my dishwasher. They've repaired our stove before and we also had them out to look at our washing machine. I recently had my garage door repaired too. The claims process works well and I haven't had any problem with any of the technicians that have come out. They have all been very pleasant. With having AHS, I like the convenience of making one phone call and then having people come out and fix the issue. We're very satisfied.

I had an AC outage. I diagnosed it myself and I talked to the contractor on the phone to schedule an appointment. I told them what I thought the problem was. The tech verified that's what it was. He had it fixed in five minutes. He was super easy to work with. My experience with American Home Shield has been really good. I've decided to renew my home warranty and keep it going with them. If you're the type person who doesn't like having to schedule a bunch of different service people to your house it makes it easy where you just let American Home Shield handle all that. I pay $100 for each service call. But other than that, it’s covered. For instance, the AC job, that would have probably cost me $300 out of pocket. And even with my monthly membership fee of like $70, I'm still at $170 for that service call. That's totally reasonable.

My first claim with American Home Shield so far has been good. I'm very satisfied. My AC was clogged and the process was fast and quick. I put it in on a Wednesday then two days later, someone was out. He was wonderful. He informed me that I needed a new one because mine was a little bit older. I'm in the process of buying a new one from him as he was so helpful.

The unit was going on and off very quickly and we could hear this swishing noise coming out of the air conditioner in the basement where the unit is. We heard that last year too. We had a new air conditioner, which American Home Shield helped us with four years ago. So, I was pleased with that and I thought about calling them and have them come and take a look at it. The tech came and he noticed that there was gunk totally caked on the outside of the air conditioner. It was terrible. So, he undid it all and washed it down. He checked the condenser and the Freon and everything worked great. He put it back on and told us what we could do or how we need to do it ourselves. And everything has worked fine since. We don't hear the sound. He was very professional, courteous and did everything the way it should have been.

Perkins Plumbing Heating & Cooling replaced our hot water heater but the faucet that they fixed is still leaking. They've sent somebody out twice now and it's still not better. But they've been really good to work with.

They had to replace plumbing for our leaky faucet. It took them a week to have somebody come out. Other than that, the install and the claim process went fine.

I compared a lot of the programs, and American Home Shield covers a lot more stuff than other companies do. When the water heater was leaking and it wasn't working, the contractor came and they were very pleasant. They were quick and nice. The water heater has been working great since the service.

Our AC went out and the same tech had to come back and repair something because what happened in May broke again. He was very courteous, easy to talk to and explained things. Both times were very easy.

My AC wasn't cooling. The techs came out pretty quickly and took care of the problem. American Home Shield has been good to me. Everything seems to work right now. Submitting claims has been pretty simple. I've done some research on them and it's always good to lay everything out so everything is known. Everything that's covered is written, and everything that's not covered is also in the paperwork, so there are no surprises.

When my hot water heater burst, the contractor removed the old one and replaced it with a new one. The whole claim process took a week.

I had a dripping faucet in the bathroom. The techs were tidied up to come a day or so later. When they left, everything seemed fine but the faucet kept dripping. So, I called the contractor and they said, "We'll be happy to come out.". They called back and said, "You got to call American Home Shield and set up a recall through them." So I did and they came out a day later and replaced the other cartridge. It works fine. They were very nice, courteous and thorough. I'm very pleased with them.

The first day we were here, the air conditioner broke and it works fine now. The contractor was fast. The second day we were here, the septic system broke but nobody was sent out. I had to replace the broken part by myself and I still haven't gotten the refund. So it was not fantastic.

We've had American Home Shield for years, so we're pretty comfortable with it. It takes the worry out if something goes wrong. In our recent claim, Metro Air Services came out for our AC. They had to come out more than once and they were very professional through the whole thing. They fixed the problem and we were pretty happy. I actually called their boss and told him how great the kid did when he came.