American Home Shield Reviews

A friend recommended American Home Shield. I feel very good about the service. I had an issue and the plumber showed up on time, he was very efficient, very helpful and did a great job. He was wearing a mask all the time. We kind of both kept our distances from each other. Everything went very well. As far as filing the claim, it was okay. There was nothing in their selection that really fit the problem that I had. I just kind of picked something that was the closest thing that I could find. Then when the plumber got here, I had to kind of really explain what was going on, so he kind of understood what was going on.

They've come quickly and they've answered the questions. If it wasn't within the contract, they would explain it. I've called them twice and I only had one thing not being within the contract. But it's been helpful. It's been a good experience. Sometimes it's difficult getting them on the phone, though. Sometimes you have to wait a long time. They offer chat and email but sometimes, you just need to talk to someone. If I had been with American Home Shield for a long time and I was used to their website and how things are filed, using chat and email and filing claims online would be a lot easier. But for new customers who don't understand and not familiar with how things are, it's difficult. They could have a line for people that are new and don't know anything. Because you feel nervous as a new customer and then having to wait is difficult.

It's been a month now since we originally filed a claim for our dryer and it's still not fixed. The problem was misdiagnosed the first time a tech came out. He changed one part but that wasn't it. But we couldn't get them back out for another week. Plus, we were gone for a couple of days so it wound up being another two weeks in between the first time and the second time the tech came out. I was there the second time a tech came and he was nice enough. He figured the problem out that time. It was something that he didn't quite catch the last time. We also had to wait for the part to get here. American Home Shield could not get it because of COVID.

Updated on 12/10/2020: Please be advised, these guys are scam and steal your money. Today, the third contractor was sent to my home, this is in total 9th visit. Guy was literally starring at the dishwasher for 30 minutes and then says my heating element is not working and that need replacement. When I ask how he know that he said just a guess. So I had him prove that to me, after opening the entire thing and using an external device he concluded heating element is working. Then he was again starring at the machine for another 30 minutes and says I can't fix it, he agreed that dishwasher is not able to dry the dishes.

Recently, our dining room light suddenly wasn't working, even though we replaced the bulbs. The tech that came ended up doing a reset. It was a very simple fix. We had a hallway light that has never worked, so he had to do some rewiring there to get it to work. Also, in our daughter's room, we wanted to have the light switch connected to her ceiling fan. He was great. He was super friendly, super helpful and explained everything he was doing as he was doing it. I have kids that were running underfoot the whole time and he was super nice to them too. I also really appreciate that.

The heater was on but the air wasn’t coming through the vent. There was no push behind it. American Home Shield had an air conditioning man that came in last August. Apparently, he went and put in a vent some type of a filter inside my big unit out in the garage and it was blocking the circulation of all the air. That thing could have caught on fire and I had no clue that that was done. But the guy from Gibson took care of everything. Everything works fine now and I don't smell any of that burning of that one filter. He was really nice. Everything is wonderful with him. I love American Home Shield and I recommend them all the time. It's dumb not to have them.

I'm very pleased with American Home Shield. The fact that I can go online and put a request in and someone checks back in fast, I would recommend the company. In my recent claim, the tech was able to open up the compartment of the air conditioning unit and he noticed one of the plugs had come out. It was the one with a blue color. It goes into one of the sockets but he said it wasn't in all the way. He pushed it back in there and that was it. He was always nice, courteous, greeted us and introduced himself when he came, showed his card and badge, and then came on in. He was professional.

My thermostat was on 70, but my house never warmed up. I called American Home Shield and made the appointment. The only thing I was questioning was why I was being charged two separate charges. It's $100 every time because it was different trades. I wasn't aware that there were different trades or subcontractors under American Home Shield. I figured I get the protection, I call somebody, it's all under American Home Shield, they can fix whatever I have covered. No one explained to me that it was different trades that would have to come in. So, if there was an issue with plumbing, plumbing would be one trade. If there’s an issue with electrical, electrical is another trade. A problem heating will be a different trade.

I had a leak. Submitting the claim for it to American Home Shield was pretty good. It took a while to get the tech out because the weekend was in between. It took about a week. But the tech was very good. I was telling one of my friends about American Home Shield and she said she didn't like them because there were things that weren't included in the package. She said, "You don't get refrigeration unless you get swimming pool." I said, "That doesn't seem right." She said that I needed to check and make sure that I had the right package. I've just been busy. I haven't had a chance to check and see. But I didn't get the plan in the mail. I had asked the agent I spoke to to please email me the contract that I had. I still haven't gotten it, though.

For my garage door, American Home Shield sent a technician out. He was excellent and it was fixed very quickly. The technicians for the microwave were also great. What I don't think is fair is that since American Home Shield was not able to procure on their own a microwave that was suitable for me, they made me go pay for it and gave me a very small allocation. I ended up paying a lot and I don't remember signing anything that said if they can't uphold their end of the deal, then I have to pay more. I had to go to the store, buy a microwave, arrange for the installation, and pay everything up front. They only ended up giving me about half. I've been using American Home Shield for years and I've had a lot of success with them. But in this particular case, I think they made a bad policy call. It's not like I tried to get the most expensive. I got the only white, over-the-stove microwave that was available.

We had an issue with our washer. It was making a noise. I described that in the website for American Home Shield, then maybe 48 hours later, I got a call from Tommy D. The tech was very professional. He came over that afternoon and checked out the washer. He needed a part that took a week to get and that was the only thing. He told us that and he said he'd get it to us as soon as possible. About six days later, he gave us a call and said, "Hey, it's here." He first gave us a call late in the evening because he wanted to ensure that we got the information the night before that. He put it back in, and our washer was back up.

Top Notch Plumbing did well. There was a leak in the bathroom and the guy came out and assessed the issue. I have 30 days to see if the problem's still consistent. If not, they'll come back out. But he seemed professional enough and knew what he was talking about. I do have family and friends who have had issues with American Home Shield but from my personal experience, I've had no issues with this company as of yet. They responded within 24 hours which was fast enough so that was good.

It was a great experience with American Mechanical. They came out and handled my dilemma with precision. They were very professional, courteous and they did the job well. I was on quarantine when they came. I was in my basement and I spoke to them from the bottom of my stairwell. The actual appliance that they were repairing was within earshot. My wife had the interaction with them and she stood by. It was very timely, and they were in and out in no time at all. My wife had some questions and they were able to answer her questions as well. I’m completely satisfied at the moment with American Home Shield.

Express Appliance came last week to fix my washer and dryer. They fixed the dryer. The washer, they said it was fixed. But the night that I tried to use it, I couldn't use it because it was not working. It was stopping in the middle of the cycle a couple of times. I called them the day after and they told me that they need to contact American Home Shield to open a new case. I did immediately. Then they want to give me an appointment they said like a week later. Even when I booked it online, what happened was they changed my timing that I picked by the website. It was supposed to be 2:00 to 6:00, and they changed it to 11:00 to 2:00. It was very annoying because I'm working and I already took two days on vacation for fixing the washer, and I need to take another one, and I was trying to take half a day vacation, which they basically messed up. 11:00 to 2:00 means morning and the afternoon.

There was a little leak upstairs from the faucet and there was water coming out everywhere on the second floor. The techs came by and it was just a loose pipe. So they got it fixed up and that was about it. But I wasn't aware that they were going to cut a hole on the roof to access it. AHS told me that they were going to cover the small access hole where the techs made it at but they were not going to touch it up. So I had someone come out so that they can do this full job of touching it up and texturizing it so that it doesn't look misplaced.

My husband usually submits the claims online and then somebody gets back to him. The only difference with our recent experience was the contractor, A-Advanced, asked us to call, which was fine. The claim was for our rental property and I didn't hear any complaints from the tenants about how the techs looked or how they behaved. We've been pleased with AHS. We've had to use them a few times and we're glad we have the service.

Right now, I'm not happy with American Home Shield because I have a second repair going on with a washer. It's been going on since the 24th of November. It was turned over to one company, and that particular company reached out and said they don't even service my brand of washer. Then, they gave me another company, which I talked to that company on the 24th of November. They ordered parts, and right now, the end result is that the washer is not fixed to this date just yet.

I called and submitted a claim, paid the fee, and Highway Plumbing & Rooter was assigned to me. My toilet was running then I called back and told them there was more than one plumbing issue. My sink was slowly draining and on the other sink, the mechanism to raise the stopper up and down wasn't working. I did it all through the customer service. I had to call on a Sunday and they said that the first available was Wednesday. The company did a good job. They were efficient and in and out in a timely fashion. AHS has been good too. I've called a couple of times over the couple of years that I've had it. I'm satisfied.

I called on the telephone and this time, the process was good. They gave me the name of a company and I contacted them. That company was gonna come out in five days so I called American Home Shield back and I told them I needed the order to be expedited. The representative I spoke to the second time was awesome. He even called the company that came out to set everything up and then while I was on the phone with the American Home Shield representative, the company that was supposed to be coming out called. That part was great. The repair guy who came was good as well.

The first tech came out to check our furnace and they found that the motor was no good. They had to replace it. The man mentioned that while he was replacing the motor, he noticed the fan was extremely rusty. There was so much rust, a lot of it fell to the ground as he was replacing the motor on the fan. I went out of town almost immediately, but when I came back, I noticed it was very loud. It made a rumbling sound. The same guy came back. He said it might be an imbalance in the fan, but he was not sure that that was covered. He suggested I call AHS and have someone else come out and take a look.

I’ve been extremely satisfied with AHS. They are good to work with. Especially for the monthly charges, it’s well worth it. My recent claim was for a washing machine that was leaking. The technician was outstanding. He explained everything he was doing and showed me what he was doing. There was one other thing they came out and that was good too. It was for a water heater and they came and put it in that morning that I called it in.

Some of my friends have had American Home Shield, so I went on and got their warranty as well. Their is very beneficial and it helped me out a lot because I was worried about my furnace. The tech that AHS sent out pointed out some things that I needed to know though I didn't really need the service. There wasn’t anything happening and I thought it was the water heater. But it wasn't the water heater and it has something to do with the pipe and the floor. It comes from the roof and that's bringing the water inside. So, I have to have some roofing done. But everything worked fine with AHS and I was glad that I called. I got a verification and the tech was great. He did a very good job explaining things and he had a mask on during his visit.

Spartan Plumbing came out two times. The first time they came out was the water heater wasn't working at all and they replaced a part. T hen they had to come out about a month later. It was a different part. The water heater was not leaking, but the overflow valve had busted. So the water was shooting out from the overshoot into the backyard. The woman I spoke to was very nice and helpful. But the only two problems were the amount of time you have to wait on the phone to get to a human being and then getting somebody out there in a timely manner.

We had a leaking pipe. Submitting the claim through American Home Shield was really easy. The tech who came out was honest, fair and was a very nice person, too. He resolved the issue the same day, and everything's fine now. My first experience with AHS was all right and then everything went fine.

It was pretty easy to navigate through the American Home Shield website. It was perfect dealing with Control Plumbing. Nothing is wrong with the plumbing since they came. I also had a claim for the air conditioning and the experience was great as well. But when we renewed my contract, the woman that I spoke with got me a really good price. But she didn’t say it was gonna be $100 every time they came out. I thought it was gonna be the same as what I had, which was $75. When I looked over the contract, I read that but it wasn’t clear when I was doing it with the rep. So it was a little bit sneaky, but I did it anyway.

I had a claim for the heater and I found out if I ever did have a problem, like with my air conditioner or heater, and it had to be replaced, I would have to get three people to verify that. If I was in the dead of winter or in the heat of the summer, that would be a little annoying to have three different people to come out. Also, when they sell the program, they can be a little more explicit on the fact that the customer pays $75 to have somebody come out. Then, if an item is replaced, there are other fees that have to be paid that are the connection fees.

We used American Home Shield for the first time and we didn't know what was covered. We looked at what is supposedly covered and listed like plumbing and pipe. We reached out to AHS and their process of requesting service was pretty easy and straightforward. And the $75 was a reasonable amount to fix something that someone else is going pay $2500 for. It all worked out well. Everyone was really quick to reach out. I was surprised by how quickly it all came together.

We had an issue with the icemaker. Arizona Value diagnosed it, they ordered the parts, came back and installed it. It did lock up after they left within the week, but then they came back and fixed it at no charge. It's working fine now. I was happy with their work.

Pro N Stall came out for a plumbing issue and they did a great job. However, we're having an AC issue and my husband texted me not long ago to indicate that the company will be coming out Friday between noon and 5:00. The switch that they have to fix causes the unit to lose freon. The unit's full of freon but they are going to let the freon out to fix whatever the problem is then charge us $560 to put freon back in. My husband had already looked it up online and said that there was a way to release the freon so that it could be put back into the unit and you wouldn't have the expense of the freon. It's 80 bucks per pound and American Home Shield pays $10 per pound for it. Why are you charging a customer that kind of money when there's a way to drain it out, fix the problem and put it right back in? How many other customers have not looked it up and didn't know that there was a way to do it and they are just charging them?

Aim High Electric came in to fix the electric socket. A wire was loose and he connected it. It was pretty quick and straightforward. He explained what he thought had happened. He looked at another socket but it is not working. Other than that, the customer service and the whole experience were great.

The contractor was great and we were very happy with them. They came out and fixed our issue. We had a pilot light that was not staying lit on our furnace and the tech identified the problem. He ordered an extra part just in case it malfunctions again and it did. He had the part available and he was able to come the same day when I called. So, I was thrilled with the service. I was thrilled with American Home Shield as well. I'm a Realtor and we sell American Home Shield products. They’re part of our home services. I not only recommend them but I make sure that all of my homeowners have one on their property that they can transfer to buyers. I ask for one for buyers if they're buying a home from a homeowner.

I definitely recommend American Home Shield.

You need a warranty for when something breaks. Working with American Home Shield has been fantastic. But there was one technician that I didn't like. I let American Home Shield know about that immediately and they never sent that contractor out again. When my dryer wasn’t working, American Home Shield assigned Sears to my claim. I called them one day and their guy was there the next day. I told him what happened and what was going on with my dryer. He promptly fixed it and everything has been great.

We had a ceiling fan that wasn't working very well. It was like the light wouldn't turn on even though we had a light bulb replaced. Then sometimes, it just wasn't turning on at all. Certified Electrical Technologies came out came out. But before they came out, we realized that the electrical panel just needed to be restarted. That way, the fan could actually work. But then the light still weren't going on. The tech investigated that and realized it was a huge issue in how it was connected. It could have been a fire hazard. He fixed everything with that. Then he also helped with our smoke alarm because it was super sensitive where it was. He gave us some light troubleshooting advice on how to deal with cooking in our fire alarm. It was a really good experience overall. We paid $75 for him to come out. He came out within two weeks because they were kind of busy. They gave us their first available. It was a pretty seamless process.

Choice Plumbing and Heating replaced a water heater and they were great. On that particular claim, the experience was really pretty easy. We live out of state so that house, at that time, was a rental house. They were fantastic. But I can't say that has always been the case with American Home Shield. When I call American Home Shield, I can always expect at least a half an hour to 45-minute wait. But this last time, they had it set up where there was a callback. Previously, that was not the case.

I made a claim for my AC and that was good. It didn't take long for someone to come out and he was a very professional person.

American Home Shield saved us about $14,000 in one year of what would have been just all repairs. It allowed us to do upgrades, and those upgrades went into places that needed to be done in the home rather than fixing things that are old and falling apart. We had an air conditioning unit that we were told would be $7,000 to $9,000 to repair. Manufacturers don't make them anymore, there's no part. This was pre-existing, we just sent it out, and they said to wait a month before we submit it, so we did. The guy came out for a $75 service charge, looked at it, and said that he had it in his warehouse, drove back, picked it up, and fixed it. Other providers would just say that they couldn't afford and I would have to shovel out $7,000 to $9,000, and maybe even replace the furnace. These guys did it for 75 bucks. With my recent plumbing claim, Thomas Brothers Plumbing came and addressed the problem as we couldn’t identify it. They were great.

American Home Shield is really quick to cover things. I probably couldn't afford to fix all the things that they had replaced if I had to do it myself completely. Our house was built in 2009 but I bought it four years ago. The AC unit was falling apart and what the techs took out of there was horrible. They were really good and very professional. Everything has been great.

I put in a claim to American Home Shield for a water leak and submitting it was very good. It took one day to get the contractor out. The service was amazing. The tech was very professional and good and he fixed the leak. Now, the second contractor has to come and fix the drywall.

American Home Shield handled our problem very well and the Sears tech who came out for my dishwasher was wonderful and polite. He took care of the problem immediately.

We called for some leakage at a couple of our pumps and AHS assigned the claim to Expert Pools. They came over here the next day, diagnosed the issues and identified where the leaks were. The guy resolved the issue and answered all of the questions I had regarding the piping and the gaskets that were used. He was very knowledgeable. He definitely educated me on some parts of the pump that I had no idea about. There was a question I had regarding the DE or DF pump which is the main pump on our pool. He kind of tested that as well and made sure everything was functioning even though he wasn’t required to for the claim. He went above and beyond what we asked for. This was the first claim and it was quick. He was in and out within half an hour. The other was the plumbing which is still pending. Someone came out here at the same time and gave us an estimate, and we're gonna go ahead and do the work.

I have no problem with American Home Shield's contractors. I had an electrical issue and the tech who came was fine. But American Home Shield is outsourcing their work and a lot of the people didn't understand what I was saying. I didn't understand what they're saying too. There was a big cultural barrier. I talked to so many people and I think a lot of them are new. Everyone told me something different. I got disconnected and I got transferred to somewhere where I heard the conversation that we just had replaying to me. I also got transferred to a survey and to the wrong places. I was supposed to be put on hold

I had a leaking toilet and the techs offered to come out the same day that I submitted the claim but I wasn't available. So I had them come out the following day. Now with COVID, they followed the care guidelines, like wearing masks. Then they explained everything that was going to be done. They also explained if there was a problem found and the approximate time of completion of the job. They fixed it in about two hours. It's nice to be able to file a claim online and get a call that same day with the companies who are in contract for whatever particular issue we may be having. So AHS saved us time and worry.

When the people that came out couldn't fix the issue, AHS referred me to somebody else. But one day, I waited 50 minutes then I turned around and I had to call and wait again. I waited 30 minutes and I finally got on the phone with this lady. It took me two days to get in contact with the one who said they were gonna refer me to GE. The guy came out and looked at it and said he couldn't repair it. I don’t want to go to the laundromat because it’s cold. She told me she was gonna replace it. We got it delivered on the 17th. But for some reason, GE sent a drum to the house. Who bought this drum? That means there was a waste of money somewhere. I need to know how to send it back because this is a waste of money. But GE was very professional. I've been with AHS for almost 10 years and they've been good to me. But they need to let me know how far a person will come and work to do the repair job.

Thermostat Mechanical came out for our water heater issue. I have two and they said they got one working, but that one controls the flooring in my garage. The other one that controls the hot water to all of the bathrooms and sinks is not working. They said that they had to order a part and the part should have been in last Monday or Tuesday. I gave them the benefit of the doubt because it was Thanksgiving week. I called American Home Shield and said that the part's not in. I have six children and with the pandemic, COVID, we couldn't go anywhere to take a shower. I'm not really happy. I haven't had water for over two weeks now. I've called the office and spoke with a rep. I left her numerous messages and she never called back. But the technician was amazing. He's been calling and telling me about the part.

We had an issue with the garbage disposal. The guy from Intercity Plumbing came and he had to replace it. When I call American Home Shield, they come out and repair what I need, and then everything is fine.

The contractor called either the same day or the very next day. I got an appointment. It was very quick service. They were efficient. They came out and reviewed everything. He quickly fixed it. It was fixed that day, and that was it. I’m a happy camper. The other claim was dealing with our water heater. I did the same process of placing the claim. I went online, it was easy. It's always easy.

There were some things since we moved into this new house. I went to the site, and I was surprised to see that they offered rekeying, so I signed up for that. And rekeying came out, and that was awesome. So, I tried my luck again. I had all this stuff on my side, the knobs that needed help. The gentleman showed up, knocked it out. He was gone in 30 minutes. It was a good process. Some of the things that I needed some help with just were not a part of American Home Shield based on coverage. For example, we have a mini split AC and that's just not covered. But other than that, the stuff that was covered, so far, just the rekey, went just fine.

I had problems with my furnace. It wasn’t heating properly. Submitting the claim was very smooth and the process was easy to navigate. I got very good service. It took about four or five days for the two gentlemen to come out. They had some issues on their end. But in terms of their communication, they were very prompt. They asked me to describe the issue. They were very thorough with trying to figure out what the root cause of the problem was and told me what long term care my furnace could look like to prevent that problem in the future. I was completely pleased with every aspect, and it worked out great.

My recent claim experience with AHS was fine. I went online to submit the claim and it was very easy. The tech was very good. It was resolved. The AC is working fine now.

I like AHS. They can do things that we can't afford to do. We called them when the heat wasn't coming on and the tech that came out was great. I was satisfied with them.

A guy came over and replaced a component on my furnace. It continued to work and I was satisfied with what he did. He was a pleasant guy and I appreciated him coming out and doing that. It was great. It's only been a couple of days but as of now, there are no issues. I may have to look at something else down the line but other than that, it has been good so far.

In terms of getting a technician out and the technician coming to your home, this is the second claim I've had with American Home Shield since we bought our home in October. Both times, I was contacted within a few hours at most of filing the claim. The technicians were out that day or the next day and they were wonderful. My problem was if there is now something further that American Home Shield needs to take care of, I haven't been able to get the right people on the phone. I'm not getting the information I need from them about the status of the appliance that is being replaced.

I've always submitted my claims online because it was quicker and easier that way. I didn't like calling in because I didn't know who I was going to be speaking with. I was a little frustrated with American Home Shield for a little bit because it seemed every time I called and had an issue, I talked to somebody over in a different country and I couldn't understand a word they were saying. But then, they've kind of got that straightened out because I haven't had any issues at all in about the last month. Sears came out and they were here within a day and took care of the problem. Two gentlemen from Sears came and they were both very professional and extremely nice. They were very knowledgeable working on the dryer. The people who came out and done work in the past have been All In One Plumbing and they've always been great as well.

We had an issue with the circuit breaker. American Home Shield sent out Illuminate Contracting. They were a little lazy and they were tracking mud inside the house. They could have put their shoes in a plastic bag but they said, “Nah.” Also, we have to pay a $70 fee for something that’s not getting fixed. The breaker is working but it usually goes off in about a month or a couple of weeks. This is the fifth time service people came out.

The only thing I don’t like with AHS is that I can't have more than one thing done with a single claim. I have to do individual claims and it’s $100 for each one of them. Other than that, the experience was better than I thought it was gonna be. I filed a claim for the washer and the tech who came out was real polite and professional. He was a real gentleman.

We had an issue with the dishwasher. A plastic-handled utensil fell out of the basket and melted on the heating element. The dishwasher was still working fine but we didn't dare run it. We thought that that element had to be replaced. A guy from Superior Appliance Repairs handled it and he was nice. He was able to very carefully chip the thing away. He sat there and picked it up piece-by-piece. Then, he tested everything. We've been using the dishwasher heavily ever since and it's fine.

Service Contractors was unbelievable. Charlie, the guy they sent out, was phenomenal. American Home Shield got on the thing quick, so we had heat the very next day and it was great. I did the request one on the computer and got an immediate response by email or text. They said, “This is the people that are going to be calling you, but it's okay for you to call them.” I called Service Contractors and they said, “Yeah, we'll be out tomorrow between 10:00 and 2:00.” It wasn't a complicated issue, but Charlie knocked it out in short order and we were good to go. This experience was very good. I know that American Home Shield has caught some flak, but I haven't ever had any problems with them at all. We've had them for 15 years and I would tell everybody that they have been great for us.

There's a drain that's backing up. I alerted American Home Shield about it and then they contacted the other place. They came out to service it and it didn't get fixed. I was about to call American Home Shield as soon as I get some time because I called them on Saturday but nobody ever got back to me. The problem’s not fixed.

I put the claim in for a garbage disposal with Home Shield. There was a screw in the garbage disposal. I don't know how it got in there. The tech solved my issue. He unjammed it. He was timely and professional.

I have been satisfied with AHS but they could be a little more lenient with claims. Sometimes you have to fight to let them know what's wrong. I had a problem with one particular claim but most of the time, it's not a problem. In fact, I'm waiting for a check for a refrigerator that I replaced. Most of the vendors are okay. Southern Appliance Service was wonderful. They were nice, professional and honest.

I've had some other experiences with Home Shield and they weren't amazing, but this one was great. Sears was fantastic. They were fast, professional and courteous. We recently bought a home and Home Shield has been worth it over the span of it. It's a great service and good peace of mind.

Hardy Plumbing did a good job with the water heater replacement. They were very courteous, on time and did quality work. I would recommend them. I called in the claim to American Home Shield and it took a minute to get to a representative. But once I got a rep, everything went smoothly. I had another experience with AHS about three years ago and it was equally good. I had an outstanding experience and I'd recommend AHS. It's a worthwhile investment.

It was great with Air Essentials. They came to inspect the AC unit. They made sure it was functional and that there was nothing wrong.

When submitting claims, I'd prefer to go to the website. I've tried calling in before and it was not intuitive. Recently, we had a leaking faucet. The plumber from Holland Plumbing came. He was very good and informative. He told me what was wrong and took care of the issue right away. It was very satisfying. With this current visit, I would recommend American Home Shield. They were fast and efficient.

The Sears gentleman that showed up did a great job. He showed me what was wrong with the icemaker on my refrigerator and fixed it. He was timely and efficient.

The heating unit outside started making a lot of noise. Initially, I called a company because I didn't know the protocol for the insurance. They came out, charged me $125, and said the unit needed to be replaced. There was coolant all over and they had shut it off. I called American Home Shield and the rep said they had to look at the unit through their agent so that was another $100. Two young men came out from Jeff City. They said there was nothing wrong with my unit. It was making noise but it was okay. I was very pleased because I felt that they had a lot to lose. They could have come in and said everything needed to be replaced as the other company did. Also, the young man said that I had not lost any of the coolant although it was down a little bit.

I am very happy with AHS. They're good. The people that I talk to on the phone are very polite and efficient. The most recent claim was a pump that was to pump water from my basement out from the washing machine. The plumber who came said that isn't covered by the warranty but he fixed it for me. It was just a clog. He was great. He was a nice young man and he seemed very knowledgeable. We may hire them to do other work for us. The other claim was for our washer and dryer. It was covered by the warranty. That guy was great too. He came out and fixed everything.

We had a problem with our electricity in the kitchen. We called American Home Shield and Bill Richards Electric came out and found the problem. Everything was excellent. They were top-notch. They fixed it as soon as they could. They had to put some sort of a box and put some light. It looks good and everything works.

American Home Shield is easy to work with and reliable. I would recommend them. I did a claim on their app for my heater and that process was easy. A tech came and he was good, clean, and organized. He got my heater up and running. It was already kinda working but he increased the speed of the fan and replaced some of the wires.

I got an email from American Home Shield about an annual heater check-up, and that was like $75 that I had to pay. I did that. I was told to contact the contractor myself. So, I ended up contacting them, and then we got something scheduled through them. When they were here, they got up in the attic and looked at the heater and they said everything was good.

The first company that was assigned wasn't able to do the job for three weeks away. We were able to get Morgan Henry and it saved our Thanksgiving dinner. They were here Tuesday before Thanksgiving and they were courteous, considerate and did good service. They got in here, identified the problem, fixed it, and everything has been working great since. Morgan Henry was great. American Home Shield should continue using them as a local provider for service. All in all, American Home Shield is worth it.

Submitting a claim with American Home Shield is pretty simple. I get them on the phone and they file a claim for me. They contact the repair company and send them out. They usually give us an appointment within 24 hours, which is their policy. We haven't really had too many issues with regards to needed repairs. Also, their rate is pretty reasonable. It only increased slightly over the last five years.

The dishwasher was not cycling properly. It was not turning off, and it left water in the bottom of the dishwasher. Aurora Appliance Repair came out, worked on it, ordered parts, and Monday brought parts in and fixed it. And then, we didn't run it until today this morning. It didn't work. It shut off and left water in the bottom and did not get all the soap off. We're happy with everything, except that the dishwasher didn't run properly today. It's still broken. But Home Shield did their best and we're happy with them.

Legacy 4 came out for my faucet and the leak under the sink. They fixed the leak under the sink but for the faucet, they said that was going to have to be replaced and they would send in a thing to American Home Shield. They haven't sent that in yet but I think the work they did was really good compared to the reason it was broken. I had a dishwasher installed and the installer from Lowe's caused the leak under my sink. So, I called Lowe's and told them about it. They sent out another plumber who came out and looked at my sink, made the leak worse, and broke my faucet. I was mad enough that the installation department is giving me 75% off not just on my next purchase, but on my next project. But Legacy 4 came out and they were courteous. They showed up on time. They texted me before they were gonna get here. They went to work pretty quickly and got the work done very quickly too. They also cleaned up after themselves.

My cooktop broke and three contractors had come out. All three said they couldn't repair it. It needed to be replaced. But I couldn't get anybody from American Home Shield. They would take the call and say they would look into it and call me back within 24 hours. I never got a call back and never got an email. I would have to call and wait on hold for a minimum of an hour at a time until I can get another person to say the same thing. That went on for two months. Finally, I got ahold of the purchasing and they agreed to replace it.

I made a claim for a plumbing problem and that went smoothly. Technicians came and they were pretty courteous and very nice. They made sure that they removed their shoes before we even asked them to. They got the job done quickly without any fuss, got us the documentation that we needed, and were out of there very quickly. Everything has been working perfectly since that repair.

Precision Appliance Repair was sent out for the dishwasher, microwave, and dryer. There was a button that was stuck in there. They took care of all three. It just took two days because they had to order the part and then they had to install it. It's all working now. We're really pleased with American Home Shield. I'm a happy man.

The shower diverter stopped working. When I would turn it on, water would come out into the bath, but not out of the shower. So, when I would turn the lever, the water would just completely cut out, nothing would go through the shower. American Home Shield sent someone out. He was really great, very friendly and fixed it very quickly. He just dealt with just a washer. He said the washer had popped out of place. He was good about answering questions about it. He put on those little footsie things so he wouldn't track anything in on the carpet or the floor, which I appreciated.

Quality Services did a good job. The first tech that came was Angel and he answered all my questions and was very professional. The second guy that came was Michael. He was also very good. He also answered all my questions and he went above and beyond. If something wasn't on the contract, he went and found out why it wasn't. American Home Shield to me has been great. Every time I call them, they're on it. They right away try and help me.

Our experience with Realty Rekey went very well. He sent me a text half an hour before he was gonna turn up. He turned up on time and then he was all done within half an hour. He was very pleasant and he got our locks changed. I asked him if he could change the mailbox lock. He did that as well. I was pleased with the whole thing. When I put the service request through the website of AHS, it was painless as well. It didn't take more than five minutes. AHS is well worth it, definitely.

I had a claim for the range that a Sears tech came out for. He did the assessment and now, we're waiting for the parts to come.

I sometimes do my claims online and sometimes over the phone. I prefer it on the phone if the wait isn't too long. I’ve never had any problems with technicians who've been here. All of them have been really professional and helpful. The last thing we had done was the dishwasher. I’m satisfied with American Home Shield but sometimes the wait takes forever. When we had trouble with the stove, that took almost three months. It took six weeks for the cooktop. But that was three or four years ago. Since then, everything’s been really good.

In November, our dishwasher kind of smoked and smelled like electric fire. The service people did a great job. They made sure everything happened and they talked to me about it. They said they couldn't fix the dishwasher because it has old parts. They sent in a request to see if we could get a new dishwasher from American Home Shield. But American Home Shield hasn't contacted us yet so the claim process is not so great. I need to know what is going on. I'm gonna hopefully give the home warranty a call when I get a chance today to see if I can get ahold of them.

We're a property manager, but I also have a home warranty for my own property. Recently, one of the filters to my pool had gone out, so I made the appointment. The company that came out was very professional, efficient, and resolved the issue. I also had a AC claim during the summer and the same thing, they came out and resolved the issue within 10 minutes. Overall, American Home Shield is well-worth the investment and I would recommend the home warranty. I have had issues on the work side, but it's only because I deal with a lot more claims.

We went to sleep and the furnace was working fine. When we woke up, it wasn’t working. The contractor that American Home Shield sent was very good. The tech looked at the machine and discovered what the problem was. He replaced the part and 15 minutes later, he was gone. It was working again. Since then, it has been doing good. That was my first and only call with AHS and the experience was easy peasy.

I've had a great experience. American Home Shield is quick, easy, and worth it. The guy came out, and he took care of the situation and fixed it right away. It was good.

The plumber from Sirius did what he needed to do and he was focused. The only problem is the commode handle does not fit in my bathroom and I've got to call them back.

The guys from Comfort First Heating & Cooling were great. They were very professional and knowledgeable. They knew what they were doing. I liked that. I told them they may have to come back if the heating issue happens again. The guy was so kind and he said I could call American Home Shield back and they would reopen the ticket. I've had several experiences with American Home Shield and they've all been taken care of accordingly. But I have some billing issues with American Home Shield that I'm not happy about at all. I argued with them on the phone but I never did get an answer. But overall, I would recommend people to get on board with American Home Shield.

American Home Shield is really good and they're providing great services. But the experience really depends on who the service provider is. If the service provider that they are assigning is good, then it's a completely good experience. If the service provider is not, then that is completely messed up. There was a leak on the toilet and I did my claim through a representative over the phone. The folks really helped us. The guys who came were really good and they fixed the problem.

I've seen online a lot of people have all these complaints, but I've been fortunate. I haven't had any complaints myself and I've been very satisfied. One time, my heat didn't work at all if it got below freezing temperature and they got it fixed. It works wonderfully. Heat's everything I've had wrong and that repair guy has been the one to fix it. He's very prompt with getting in touch with me, getting here and getting it fixed.

I called American Home Shield for the garbage disposal. They told me who it was gonna be and about 10 minutes after I called, they called me and set up an appointment. It was a great service. I am satisfied with American Home Shield.

My overflow pipe was leaking from the water heater. It was Nate from Big Orange Plumbing that came out and he was great. American Home Shield had to replace the water heater four years ago. It was not the best experience but it finally got worked out. If you're going to get a home warranty, look into American Home Shield.

I got to use American Home Shield probably five times in the last five years and they've been terrific. Recently, there was a stopped up sink in the master bedroom. J & K came out and they're super. I always request them. They're close by, they show up and they do a great job. When I call in and I say J & K Plumbing did the last time, they tell me that's who they're going to use. It’s in their system. For 75 bucks, the issue is gonna get fixed.

The last two claims that I had with AHS were for the air conditioner. The air conditioner itself was producing cold Freon but the blower motor that circulates air to the house went bad. So even though it was able to produce cold Freon, there was no air movement over the coils to make the air colder or conditioned. The servicemen from All Brands, I requested him. He was stellar. He's one of the best repairmen. This time, there was no delay. But the last time, it was 10 days in the middle of summer because they didn't approve the repair. I caught AHS in a few lies back at the time. I had to buy portable air conditioning units. It cost me about $700 in addition to the repair cost because it took so long. But I still recommend AHS because it's still worth the money.

We had to call AHS several times and they seem to get the right person and get someone out here pretty quickly. Recently, we had an issue with our hot water heater where the heating elements had corroded. They sent someone out here the next day and the tech was able to fix the problem that day. One time, we also called AHS for our shower. It's been tiled and everything's new but the grout is coming apart. And because we had an issue in another bathroom with a leak, we called and said it was a plumbing problem.

I called American Home Shield to file a claim for my hot water heater that wouldn't come on and I got someone from another country. We could not understand each other so I couldn't get what I want. I wanted the original people that set up the water heater to do the repair and she said she couldn't do that. That was my understanding.

Submitting a claim online to American Home Shield is very easy and there’s no problem with doing it that way. They don’t wait five days to answer your question. I usually hear from them within 24 hours. The technician from Budget HVAC came and snaked out a drain. He was very professional and did the best of what he came out to do. He wore a mask the entire time and cleaned up whatever it was that he did. I just told my brother about AHS and he signed up yesterday. It’s a great company. They want to help and it's not expensive, which is the good part about it. You get very good quality service for the amount of money that you're paying. You can go to some places that charges thousands of dollars just for the home shield and get crappy service. But AHS is very good. They send out very professional people and to anybody who asks me, I tell them to try it.

Magic Appliance worked on my dryer. My dryer was not heating. I was surprised because they didn't come in a marked van saying Magic Appliance. These two guys were knocking on my door, and I was like, “Who are you?” Then all of a sudden, I saw the one guy had a shirt that said Magic Appliance. Other than that, you wouldn't even have known that they were workers from that company because they didn't have a marked car. The claims process with American Home Shield was okay. I prefer to speak to somebody, but it was all done on a recording. Being what it is right now, with COVID, I understand. But things got done. I've also called them before and they've come and fixed my appliances. American Home Shield is a pretty good deal because what I pay monthly is not high in price, and they do come out and they do the work.

I sent the request in. It was all online, so there was rarely any human contact. And then within a day or two, American Home Shield hooked me up with the local contractor. The guy was on time, professional, and he got the job done. And that's what I was looking for. He solved the problem. Use American Home Shield.

I recommend AHS. They have been satisfactory. The reps are cordial and the techs come in and do the job. They know exactly what they are doing and what they are looking for. Recently, a plumber fixed my leaky sink and everything was good. I had water damage on the bottom of the sink where the wood is. I thought that was gonna be covered but it wasn't so I wasn't too satisfied about that. I was also a little disappointed about the timing when the plumber came out but it was during the Thanksgiving break so I kind of understood that.

I had American Home Shield when I lived in Cleveland, Texas. We also have it on the house we bought and have been living in for seven years. Everything has been really good so far. Their claim process is fine. We made a claim when the pump was going out and it was making a really loud squeaking noise. A technician came out and he was really good. He fixed the problem. The only complaint I have is I never get paperwork on what people do. The service people said they don't have it and I guess it goes through AHS. They should make sure that the service people did what they said they did and that AHS won't get messed up with.

Platinum Heating and Air came and serviced my HVAC system. I've had about four claims on it. This summer, the coil in my HVAC system had to be replaced. After that, it was the blower motor cage, and then the heater was setting off the carbon monoxide and smoke detectors. There was something that burned or spilled.

American Home Shield dragged their feet on getting the furnace, but it wasn't that cold out and I had a wood-burning fireplace. It was over Thanksgiving weekend. I get it. But the service guys from Abby's Heating & Cooling were awesome and they did a great job. To file the claim, I first went online but I didn't have my member number and I didn't want to take the time to look it up. So I just hit the phone number and their reps got it going. It was very easy. Overall, it was a great service and they were very professional. American Home Shield also sent the guy out that fixed my six-year-old dryer and the experience was just as good.

We've called American Home Shield on a few things and everything has been very satisfactory. I would recommend them. We recently submitted a claim for the heating & cooling system where Shamanski Heating & Cooling came out and everything with them has always gone well. They always wear their shoe guards and their masks. They're always very helpful with any questions we have and are very professional. They usually call about half an hour before they come and they always give updates on our email the day before. There had been a couple times where they've got hung up on a job but they'd always reach out.

When our toilet wasn't flushing properly, I called American Home Shield and I wanted somebody out right away, but it took a few days. I called on a Thursday and it was Tuesday morning when they came. The company called me that morning to let me know when the plumber was on his way, and he'd be here within a certain amount of time. The plumber was polite. He asked what the problem was and I explained it to him. He had to replace that whole inside stuff on the toilet and our toilet has been fine since. That’s the first time we used American Home Shield. We've been paying them for a while and I'm not always clear as to what things are covered. We also had to pay $100 for the service fee. Still, it's nice to have knowing that when something goes wrong, I can get it fixed without too big of an expense.

Home Shield has taken care of me and I'm happy with them. I have some issues but they're manageable. I don't like how they're doing things because it causes more strain on the technician and the customer, but I would still use them. I have to understand that I just got to play the game. I recommend them over the other warranty companies seen infomercials because they have taken care of what they said they will take care of.

When my garbage disposal was stopped up, the repair man wanted to come in the same day, but I wasn’t gonna be able to have him come that day. He came the next day like I requested and it was great. He was able to get my garbage disposal repaired and it didn't take as long as I figured it would. He got it done right away.

I had two problems. One of them was a plumbing problem and the other one was an electric problem. Everybody that came did well.

We initially had a home inspection on our house. We have the report that everything was fine and working. We had no problem when we bought the house. But there was a mess up on the paperwork when we closed. I ended up buying the home warranty after we closed because it was supposed to be added. Two weeks after we closed, we moved in. Within 30 days, we started having problems with the water heater. When we turned the propane back on, some of the equipment was not coming back on. We had called the home warranty folks and they sent somebody out. We have two water heaters in our house. One of them heats the water that comes into the faucet while the other one heats the furnace. The first plumber that came out turned off the furnace or he tried to fix one because he thought they were connected. He ended up getting the system back up and running but it went down again.

We made a claim for our microwave and Andy’s Appliance Repair came out. Placing the claim was the easy part. But I called Wednesday last week about an electrical problem I was having. They told me that Oak Electric was going to take care of the problem. Come Friday, I hadn't heard anything so I called the company to say, “Home Shield’s got you lined up to come look at my electrical problem and I haven't heard from you.” I called four times on Friday and nobody ever answered the phone. I wondered if they went out of business. I kind of let it go and I was going to call American Home Shield today. But about an hour ago, Oak Electric called and asked if they could come on Friday and take a look at the issue. I agreed and that was fine. It's not that it needs to be done right away.

I’ve used American Home Shield's service twice and they've been good. The contractors contacted me pretty quickly and it was a pretty fast service, which was a bonus. My most recent claim was for my microwave above my stove. The light would turn on inside when I would start the microwave but it wouldn't heat up. The tech came earlier and was good. He was fast and he didn't make any noise.

I have been with American Home Shield here for about 20 years. In my home in Dallas, I have had them about 30 some years. The only problem that I had was on a situation at this house in Trinidad. The time before this last time, I had been trying to get someone here to fix this dryer for about six months. When they first came out, the guy told me that I had to stop the vent and that was not covered under my American Home Shield policy. After I spent $300 getting the vent taken out and replaced, I called them and told them that that was done. When they sent another guy, he told me that it was not the element, it was my electricity. So, I paid another 80-something dollars. They sent an electrician out here but there wasn't anything wrong with the electricity. It was still something in the dryer. Then I had to pay him for the service call and that was another 100 and something dollars.

I’ve used American Home Shield in three homes over eight years and they’re good getting back with you. Overall, I’ve had six good experiences and one bad experience. You call them, tell them your problem, and they take $75. Whatever the problem might be, they give you a third-party company and then somebody will call you a day or two later. I liked my dishwasher claim, but two weeks before that, I had a claim for garage door and the guy came out for two minutes. I understand the guy had another business besides that (cleaning buildings, fogging buildings for the COVID). He called his boss and he said, “Oh, no, I can’t fix it. I’ll send you an estimate next week.”

My wife called in a claim for an electricity issue. Then, we thought we fixed the problem so she called and canceled it. But we found out we haven't the problem so she called back in and created another claim. AHS charged us twice. But the contractor got out there, did the job, and got it done right. AHS has fixed a couple of items in our house and I haven't had any problems.

The communication is fine with AHS. I get text messages and emails from them. I'm very happy. We're going to go ahead and renew our warranty with them. Our recent claim was for the doorbell that was not working. Omni Electric did great. They called and scheduled it right away. They came out and fixed it very quickly.

They were here on time. The guy came in, talked to me and explained what he was doing. I told him the concerns that I had. He addressed them, finished his job and off he went. It's a really simple process with AHS. If I need to talk to somebody, I can call them. If I don't need to talk to them, I can do it online. It’s a piece of cake. It takes no effort whatsoever. If for whatever reason you want to change your mind, they're very quick to take care of it. I had them for 20 years on a house I used to live in and now, I have them on a house I live in. They're excellent. I've been very pleased with them across the board. In all the different times I've had to use them, they've always been spot-on. The vendors that they use are excellent as well. Nobody has ever come out and been unpleasant or unkind.

American Home Shield always has good service. I have them on two houses and I haven't been disappointed with either one of them. I utilize their online claim process and that is easy. For a claim I had for my garbage disposal, Yamaz Plumbing came out and the tech was good. He ended up replacing the unit. It's running well now.

The system of AHS works well and it's good. They're responsive too. Submitting a claim online has been very easy. Recently, everything went pretty smooth with our claim experience.

American Home Shield is worth it. My wall heater would not come on and the whole thing was handled. For me, I live off the beaten track. Within five days, I've got somebody here. The repair guy called within 24 to 36 hours, and he said he would be passing through here three days later. He was fabulous. However, I had to pay some money because he had to cut a hole in the wall and redo something that somebody else had done when the heater was put in.

The housing for the motor was leaking and cracked. I called American Home Shield first to make sure that we were covered. They told me what to do and we did it. Green 2 Crystal Clear Pools came and replaced it. Overall, American Home Shield is a great company to deal with.

Going to American Home Shield's website, describing my problem and scheduling the service was great. It was easy, clear and almost effortless. The technician came out and looked at the problem. He said he needed to get a part and described what was gonna happen. Then, he left. The part was delivered later that day by another person and that was easy-peasy. I grabbed the part and put it on the counter. Then he called back and scheduled himself two days later. He showed up and put the part in. It would have been great if he had the part on his truck. But I understand that you can't always have every part and it all went smoothly. My wife was home for the final repair and she said that the repairman was very nice and he was clean. Now, the machine works.

American Home Shield has an online site where you can easily do your claim. You can go ahead and pay for your copay at the same time. You can skip through the waiting period of calling in. I'm a real estate agent and my company uses American Home Shield. For me to refer my clients to them and also use them personally, that says a lot. Recently, we had a clogged toilet and the guy that came did very well. He was very professional and thorough explaining everything to me.

I lost power in one side of the house and none of the breakers were working fine. The electrician came out and he was nice and friendly. He explained what he was doing and what he thought the problem was. But they were very costly. They suggested to change the entire breaker system to fix the problem. But I didn't have them fix the problem. I had another company come out. This is a private electrician, and he gave a different diagnosis and the problem has been resolved.

I did a claim online with American Home Shield on a Sunday night. I’m not very computer literate and I was able to do it. It was pretty easy. I got an email and a text notifying me that someone was going to notify me on Monday. South Valley Appliance got in contact with me. I got some email and text alerts. That's how I knew that I did a good job on the computer. American Home Shield acted quickly on my claim.

I have submitted all my claims online. I had five claims with Home Shield this year. And every time I've submitted that claim, they have scheduled the work and got what I needed done completed. I've had some issues, so they've worked through them all for me. I had an air conditioning unit go out this summer and they were good about helping resolve the issue. It went three weeks without air conditioning when it was 90 degrees out. But they got the issue resolved, so I can't complain. They have been good to work with. Everything went well.

The man who helped, his name was Nick and he was wonderful. He kept me abreast of what was going on. He had to do something that impacts the paint a bit, not his fault, a different size thing. He explained it. He was very helpful. When he finished everything, he explained what he did. However, it has been a little confusing the last few times about the $75 service fee. I just rack it up to COVID. There was a bit of a problem trying to get something resolved, a previous request for some plumbing, and American Home Shield did a good job of resolving. But they weren't quite as communicative. I ended up getting a decorative part that didn't match what I should have had. Had there been a little more communication, that wouldn't have happened, but the work was done.

The dryer was making a lot of noise. It was still drying but it was shaking quite a bit. SG Appliance came out and replaced the wheels. It took one visit to complete the service and it's working fine now. Other than that, I've had other claims with AHS and they've all been good.

Recently, my garbage disposal wasn’t working. I called AHS to submit a claim and it was very easy. The tech that AHS sent said it was plugged up. He was very nice. He explained to me exactly what he did and he was in here 15 minutes. I was very satisfied with that experience. However, when my air conditioner went out, it was an awful experience. The tech that they sent out said it was not normal wear and tear. I told them the unit is up in the loft over my garage. It's not like somebody is up there playing with it. They sent another tech out and the second tech told me he was going to order the part. It was leaking and it wet up my wall. When I called to ask the company if the part was for it, they told me, “No, ‘cause American Home Shield said they weren't going to pay for it because it was not normal wear and tear. There was no part to be ordered.”

The latch on the dishwasher sometimes would get hung up. But by the time the tech from Sears got here, it was too late. I fixed the dishwasher myself and the latch was working fine when he came. I also had a claim, one time, for the AC. It took me a while to get someone in touch with me. When the tech did, because it was in the summertime, it had to be done. We found out that there was a leak. I had to get someone else to fix it. So, my son came out to fix it. It ruined my ceiling and I had to have it painted. But that’s the way it goes.

The most recent claim was for my thermostat. My heater was not working. American Home Shield was very helpful because I didn't know what I was asking for. The guy who came out did it right away. It was very easy. He was in the house for more than 20 minutes.

I'm very satisfied with the process at AHS. The providers that came out to my house the last three times were professional. The most recent one, I requested for Brick Street Plumbing because I liked how they worked the first time they came out. They explained what they were doing so I was not unaware of what needed to be done or what to look for if there was a problem next time.

My furnace quit working and Air Pro Masters came and fixed it. They were wonderful. I called American Home Shield to file the claim. Other than no human beings are involved anymore, the process went fine. They said that I would be called and I was called the very next day. I've had American Home Shield since 2003. My experience has been up and down. They could look at what they charge me every month, considering I haven't had to have anything fixed in months.

My sink was backing up. RDN Plumbing came here and unclogged my sink. It went very well. Having AHS, I like the convenience of reaching out to one person and they can find the right people to do the job and doesn't cost too much.

The tech that came for my recent claim was a very nice guy and was professional. My dishwasher was working, but the rubber underneath was torn. He just took it off. Everything is working now. We are very happy. We had a plumbing claim too and that was very good too. I was very satisfied with my experience with AHS.

The washer was not washing. METRU Appliance Repair came and found out what was wrong with it. The guy was pretty knowledgeable. We were glad to have him come out. American Home Shield is pretty good with getting things fixed. If you got somebody like them, they'll come by and really find out what's wrong with it and fix it. Some people you ask about it tell you one thing and try to charge you too much. Most of the time, it doesn't require all of this but they're trying to tell us that we need it.

There's no difficulty in doing claims but you do have to wait to get on the line. But it's all right. I've dealt with it for over 20 years. So far, the people sent have been good. When something's not right, they come right back and take care of it for me. It’s not like you're dealing with just everyday people that don't know what they’re doing. They usually service and do it well.

My son is staying in the house for me and he has called American Home Shield for a water heater claim. Every time that I’ve ever had American Home Shield to do anything, it has been great. They don’t hesitate. They come right on out and fix what they can or they replace what they can. I’m proud of American Home Shield and I have recommended them to several people. They have really done right by me,

Our furnace crashed and we had someone to come out to visit. It took them like three weeks before they could finally come out and check. So technically, we haven't had a furnace since the middle of October. And it's not expected to get fixed until the 15th of December. So that's quite a long time not to have any heat. Luckily, we live in California, so it's only cold at night. Other than that, the people were very professional. They knew what they were doing and knew exactly what the problem was. They basically warned us not to turn this furnace on because it could blow your house up and gave us all those warnings. American Home Shield has been very helpful. We've had some success with them keeping our house maintained. The claims process works okay. It's electronic, but that's cool. It's hard to actually call and talk to somebody, but you have to leave messages.

The dryer was making a lot of squealing noises. We were notified of everything and dealing with Sears was perfectly fine. The tech had to replace a part and everything was great. The dryer is working perfectly now.

We submitted a claim with AHS because the heater wouldn’t work. TrueAir Solutions came out and the kid fixed it, right off the bat.

Submitting a claim with AHS has been pretty straightforward. However, I check the contract before I submit something to make sure it's something that's covered 'cause I have had a couple of issues where it seemed like something should have been covered and it wasn't. It would also be nice if there was some way to verify that you're not spending 75 bucks to have somebody come out and say that something's not covered.

May Heating and Air was good. They were timely, professional, and fixed the problem. As far as American Home Shield, the wait time is a little aggravating. Online's easier. Once you do get somebody online, they're able to efficiently take care of you. American Home Shield has come a long way from in the past. So it's definitely more reliable than it was 15 years ago.

My electrical on my porch was not working on the outside of the house. So, I put in a claim with AHS for that 'cause I couldn't figure out how to do it. The guy came out and found the switch, pushed the switch and left. It worked. It was very quick. I also submitted a claim for my air conditioner and that was a quick fix also.

The young man was very nice and very courteous from the time he walked into the door till he walked out. He was very professional. You could tell that he had experience in what he was doing. We were very satisfied. The claim was for the baking thing that goes into the oven to get it warm. Not only did we have the baking unit, but we also had the broiling unit repaired. We've also had our air conditioner repaired. We've had good experiences with American Home Shield and that's why we're still there. The people that we've had come out were very knowledgeable and very professional. I'm very satisfied.

Golden Appliance was professional, very clean and they wore their masks. They were in and out. They showed me what was wrong, which was important, rather than just saying that I got a burned up part. They didn't have the part available and they had to order it. But it came ahead of the time they estimated. So, I'm pretty satisfied with it. The repair worked.

I did a claim online with American Home Shield and it's straightforward. I've used the product since 2007 so I'm super familiar with how they work and what's required. The tech was very professional and quick, and kept us updated through the whole process. He was very helpful and gave me some pointers on our system, so that I could explain it to my other half. He also showed us some other things with the way we have our system set up. I have told everybody that I get in the conversation on to that we've had two policies with AHS for years and recommend it highly.

Our water heater failed so we had it taken out. The tech didn't bring me a new one for five days, so I had no water. I couldn't go to work either for five days since I had no water. After they put the new water heater in, it is working fine. But when the tech turned the water back on, he forgot one lever in there so the water came out pulsating instead of flowing. But they came out this morning and fixed it. So now, it's all fine.

During the summer, the unit downstairs stopped working. I called Home Shield and Air Design came over. He came, looked, saw the problem, and he was gone within minutes. He was very polite, premier customer service. When he came in, he had his mask on. It was a part that was needed. They got the part, put it right on and cleared it up. I knew something was wrong because it was so cold in here. It was cold in here than it was outside. But it's working just perfect now. I'm so grateful for that. I couldn't have asked for better service. And then, my doorbell was not working. He came and said something about the wiring in it. Just recently, the bottom part of my refrigerator is not freezing. A part has been ordered for that one. As soon as the part comes, they will come and repair it.

I have only had to use AHS twice and they were quite nice. The last guy that came fixed my sink. He was excellent, clean, and had a nice personality. I like people that come with nice attitudes and not acting like they are mad at the world and you can't say anything to them.

My microwave made noises one night and I didn't want to touch it again. A day later, a tech named Ariel with AJ Abella Appliance came out and said that there was no noise in there. I then had him look at my fan above as the lid kept falling off. He reordered that for me. That came in within two weeks and Ariel put that up. I also had him check the level of the microwave. When I had work done on my house, the people kind of changed it around a little bit. The microwave is not gonna fall down but it looks like it's leaning a little bit. Ariel assured me of that as well and he was wonderful. If I need anything other than Home Shield, I would call AJ Abella and I'd refer them to anybody because I was really impressed.

World Class AC was very good, professional, and timely. From the time I called in to the time the AC was fixed was within five business days. It could have been faster. But other than that, I'm very satisfied with AHS. It was nice to know I could call and have the issue taken care of.

For our plumbing claim with AHS, the tech did awesome with the tub. He was very quick, efficient and everything worked fine. He checked it before he left. He had me check it and everything was good on that. With the toilet claim, the tech didn't do anything. He just recommended that I replace the toilet per se. I told him sometimes it was getting backed up. It wouldn't flush properly. He asked how old the house was. I said it was 11 years old. He said it was probably time for the toilets to be replaced. Other than that, he was professional.