American Home Shield Reviews

Once a claim is made, you get an email immediately. I've always contacted the contractor first since I have to coordinate between them and my tenants. The older air conditioner system was not cooling in my rental property. May Heating and Air was the contractor. The problem was apparent and it was stripped wires. They repaired it quickly and were done in an hour or less. I’m very pleased with May.

We were stuck at 84 and we keep the ac on 78. And then Florida, 84, it was hot. It worked after the tech put the Freon in it. A couple of days went by, and it was back up at 81. And we were, “Well, why isn't it going down to 78 like it's supposed to?” So we just called the guy back. He looked at the system and discovered a leak. I guess what he thought was wrong with it the first time wasn't all of it. He was a lovely man. Took off his own personal time and time with his family. I felt bad having to ask him to come back. But he got us done. He was very nice. And I’m just glad it’s fixed.

United Air Temp did good service when a water line was blocked. They cleaned it by snaking it. The main feedback I have for American Home Shield is when you have a major repair, the vendor has to get permission from them. That takes a while sometimes. For example, I had an AC out over the summer, and it took two weeks for them to repair it. Sometimes, I don't know if they can do something to expedite that process especially on heating and cooling when it's very hot or cold.

The AC stopped working and I had to open a ticket with American Home Shield. The techs couldn’t come immediately, but they did the service the following Monday. It was not a major issue, but there was some fuse that blew up. So, the tech came and replaced it. It was a quick service. On my first experience, the techs were supposed to be coming in between 4:00 and 6:00. I had to go out at 6 o'clock and they kept on postponing. 6:00 had gone, then 6:30 had gone, and 7:00 had gone. Then, somebody called me, said he got stuck somewhere, and asked if he could come 7:30 or 8:00. So, he came. Then, the next morning, I had to call back to ask AHS not to go with that contractor and to go to someone different. But when they changed the company, the other guys never called me. I called them and they said they could come that week. But then, they said they could come on Monday of the next week.

With AHS, anytime we've had an issue, it's been taken care of fairly quickly. I had a chandelier light that was broken and it was pulling on the electrical wires. The techs came out quickly and fixed the issue the same day. They said they replaced the electrical box and then rewired up the lights.

I had some plumbing stoppages and a toilet tank that wouldn't shut off. The claims process was great. It took less time than I thought it would to get it resolved. The techs called and asked if it would be okay if they could come earlier than their scheduled appointment. So, that worked wonderful for me. My past claims with American Home Shield were good and I had no complaints. With them, I have peace of mind knowing that if something goes haywire, it's not me hunting up someone to come out and work it, and the feeling of how much the repair is gonna end up costing.

The claim with All Hours Plumber went crappy. Initially, it was a hot water heater that was leaking. They initially came out and said they could fix it. They fixed it but a couple hours later, it leaked again. They said I needed a new water heater. I had to pay them 300 and some dollars extra. They sent me an invoice for modifying everything. The guy cut a couple hoses to modify the unit when all they had to do was take the thing out and put the new one in. They didn't have to modify anything. But whatever they did, now it’s leaking water again. The second time they came, they said, “Everything's hooked up right. It's got hot water.” I told them the water pressure isn't like the way it used to be and it's not as hot as it used to be. You used to be able to turn it on and it would burn you, almost. Now, it'll get a little bit hotter than warm, but not much.

We did a claim for a refrigerator. A technician came in, identified the problem, and said he needed parts then he would come back. But he never did so I had to call back. A different technician from a different company came out the next day and that individual did a good job. He came back within a week with the part and fixed the refrigerator. So far, everything has been good.

The AC wasn't coming out cold and when Service One Air came in, they did an excellent job. The only difficulty I had with American Home Shield’s claims process was when I got my water hater replaced. The original people who were assigned to my case to do the repair had terrible ratings. A lot were from customers who had AHS. The contractor wasn’t getting the work done or there was some deception. So, I ended up calling back AHS and I requested another contractor instead of the one that they had assigned. That particular representative was good and I got to pick between the two which one I wanted. I wish though that there was more knowledge about what I can potentially be paying out of pocket. That wasn't very clear so when the request was sent in, they had to review to see what AHS covered. I didn't get any letter or an email so I didn't understand nor the terms that they used to make the decision of why they wouldn't cover all of it.

Ultra came out for a claim and they were on top of things. They were really good to work with and were very understanding. I worked with Veronica and she was patient and she listened to my concerns. I would definitely work with her again. I came home from a trip to San Diego and that night I called Veronica to let her know that I was home. When she called back the next day, she said that when the guy was out at the most recent visit, he couldn't get up in my crawl space attic. He was a bigger guy and he couldn’t fit up there. They closed the ticket, which was frustrating. But she was very apologetic. I called American Home Shield back and they reopened the claim. Within, 20 minutes, Ultra called back and said they would send somebody else out.

The claim process of AHS was fine. I submitted a claim for the bathtub faucets. The techs had to order a part. It took about a week before they were able to repair them. It's working fine now.

Both my garage doors were not working. One of them needed to be reconnected to the track that pulls it. The tech connected that and then he fixed the sensor for the other one. I've had success with American Home Shield. They've always come out when I needed them.

When I had American Home Shield when I was in San Antonio, Texas, they had a variety of vendors at their disposal versus where I'm now in Virginia, a smaller, little city. Recently, my AC was leaking and initially, I thought it was the water heater. When I called American Home Shield, they did not have a provider in this area. They gave me authorization to hire somebody outside to do that, and they would cover it. It worked out in the end. The repair man came out and found that there was a clog in one of the drains that came from the condenser. He cleaned that out, and I haven't had a problem.

There was a leak in my bathroom faucet. In a couple of days, technicians came out and repaired the problem the same day. They had to go out and get some parts. American Home Shield's claim process was very easy and it was all good. I'm happy with them.

AHS told me to get my own repairperson to fix my dryer so I did. Then, the techs came out and fixed my problem. After that, AHS emailed me and said they've got Appliance Guardian for my refrigerator. So, I went ahead and let them come out. But Appliance Guardian called and said that the ticket was for the dryer. I told them that I'd already gotten somebody to fix that, so they said they'd fix the refrigerator. It was a mix-up and the emails were wrong. But that was the only thing and it was nothing big. I also went through the motions to have AHS reimburse me for the repair of the dryer and I've sent them the paperwork to have it reimbursed three days ago.

My shower was leaking too much. The caulking around the tub needed to be replaced and the guy from Shields Plumbing was very helpful. He fixed it in about 10 minutes.

We have American Home Shield and I went on their webpage and set up a claim for my light that wouldn't turn on. The process was very easy. The service of the tech that came out recently was amazing. He really did a great job of telling me what exactly happened and why the ballast had to be replaced instead of just repaired. I’m very satisfied. AHS is worth the money.

The time pressure regulator went out because the water heater was overflowing on the top. I had my husband dig up the regulator to save money so it was already ready to go. The plumber was out quickly and replaced it. Overall, American Home Shield is wonderful. I second-rated all the different companies and I only put them in.

The washer would only wash on hot and the middle barrel would come out when it was washing. Then, there were some problems with the top of the barrel. I had a separate claim with the dryer. It always stayed on if the door was closed. I would close the door and it would start drying. As soon as it gets hot, it cuts off. Then when it cools off, it automatically comes back on. So, it may go off and on a hundred times during a cycle, and it would take about three hours to dry. I did the claims online to American Home Shield and it did not take very long for me to finish what I needed to do online.

My range was an older unit and the display stopped working. Sometimes food would come out cold after I preheated it. I did a claim and had a scheduling issue. When the service guy came, he was there for 20 minutes and diagnosed the issue. A replacement part wasn't available so American Home Shield offered two choices for the replacement. I opted to take the cash and get my own unit. They are sending me a check for that.

The garbage disposal was very old and it was leaking so the contractor replaced it. I’m happy because the job was done. When I call American Home Shield, they fix my problem. They schedule and work with me, and I work with them too.

So far, the claim process has been good. My air conditioner quit working. The tech said that it was my fan that had quit working so he replaced that.

I'm very happy with American Home Shield. I had American Home Shield when I lived in Las Vegas. It's a great company. I totally liked the technician who came here for my dishwasher. He was a great guy. He ran the washer. But he didn't put any soap. When he ran it with water, the dishwasher did not leak. When he opened up the bottom of the dishwasher, we discovered that there was an aluminum pan underneath the dishwasher, which was very highly unusual and there was water in it. It gave me concern because I live on the second floor of a mid-rise and if that ever leaks, it's going to leak on the ceiling of the people below me. I said to him, "Do you think that it's the seal? Perhaps the seal is broken? I don't know why it's not leaking today. But, the last time I used it, it was leaking."

My experience with AHS has been awesome. The gentleman that came for my fridge claim did a beautiful job. He identified it quickly. Then he came in a few days later and replaced it when he got the part.

When we cut the oven on, we'd set it to the temperature, but a minute later, we'd hear, "Poof." So the contractor that came out had to replace the igniter on our gas oven. They were very friendly and the oven is working as expected. It's nice having American Home Shield. I have a known monthly payment that happens and then a deductible if something goes wrong versus an out-of-the-blue expensive repair of an appliance.

The people who worked on the property in Horseshoe Bay were great and they fixed the problem. But I did not like the people who worked on the property in Austin. They asked my renter if she lived there alone and it really freaked her out. Overall, the claim process with AHS is great, but it's really hard to understand the people who answered the phone.

A lot of times, American Home Shield has their customer service outsourced to another country, which I get. They want to save money. But they don't really help. It's hard to understand a lot of them to get help with certain claims and explaining it to them. That's what sucks about it. The contractor recently came out and fixed the pump. I had another claim even before that. It was something underneath my floorings in my house of the kitchen. It was covered up to $1,000 to get the access to it. AHS didn't cover it. I had to go through other sources to get it covered. And then, once I got it fixed and got access, AHS wouldn't cover it. So, this is my second claim, with the pool pump, and that is how I feel it should have worked out. But the first time was a horrible experience.

The dryer wasn't heating. The heating element wasn't working. When I put clothes in the dryer, they come out just as wet as when I put them in. My son submitted the claim online and then American Home Shield sent an email with the name of the assigned contractor. The tech that came out recognized the problem, then he verified the problem, and then he ordered the parts for the problem. He had to get approval from American Home Shield to order the parts, and that took a little while. So I was without a dryer for about nine days. But after he put the parts in, the dryer has been working perfectly. He was very professional and knowledgeable. American Home Shield is efficient and cost-effective. If I hadn't had the insurance, the repair would have cost me $500, which is the cost of a cheap dryer.

Our AC unit stopped working so we filed a claim. American Home Shield sent a contractor who came, assessed the unit, told us what could be repaired and what will be our out of pocket cost.

Sometimes, my garbage disposal would stop and sometimes it wouldn't, and it leaked when water was going to the other side of the sink. it would also leak when I ran my dishwasher. It stopped grinding and I did the request to American Home Shield. The contractor came out and looked at it. The tech got it to grind again and then, he asked me if it was leaking. I said that it does but not all the time. So, they came back out again and replaced it. It's been working fine ever since and there has been no issues.

The condenser went bad and AZD Mechanical was pretty prompt calling me. They came out the next day and fixed it within 20 minutes. I was pleased with the service.

One of the bathroom tub fixtures was leaking so we just needed to get it repaired. I called the contractor right after I got off the phone with American Home Shield. They were able to schedule an appointment within 48 hours of the initial ticket being generated. The person that I spoke with said that the plumber would call me and he did when he was about half an hour out. He did a great job communicating what he was doing and fixing the problem. This was the first time we used American Home Shield and it worked out perfectly.

My air conditioning unit wasn't cooling. I submitted a claim to AHS and it was pretty straightforward. The contractor that came out was pretty great. They resolved the issue. Right now, everything is good. The air conditioning unit is cooling.

American Home Shield is perfect. Every time we call them, they get somebody out here quick or they contact the contractors within 24 hours after I call. The contractors that they get are local people and they get here within a day or two days to come and fix our problem. So far, everything we called about was taken care of by AHS but there was one issue we had that we thought was covered but it wasn't. We had a power surge and our air conditioner went out. The contractor came and after they fixed it, we were having a power surge but we didn't know what it was. So, they referred them to Leslie Electric Company.

When I turned the oven on and set for the heat I wanted, it never got up to that heat. When I talked to American Home Shield about it, the person I talked to was knowledgeable and polite. Then, the tech came and put in a new igniter. He was very polite and took care of the problem. So, I was very happy.

The first time the technician came out, he didn't realize that it was two fans that had gone bad, so he had to come out a second time. The only hard thing I had was trying to do it all online. For the second follow-up, I had to find a number to call AHS because it kept wanting to go through a whole new claim process, so it didn't allow me to schedule. But in retrospect, that was a good thing because he came out that very same day, which was great! I was glad that he was able to do that.

I had a big issue with my washer and my dryer not too long ago. Unfortunately, they both crapped out on me at the same time and I told American Home Shield about it. The guy that came out fixed the issue about the washing machine but ended up breaking another stuff that was a big deal there. I called and told AHS about it. Then it took two months to wait for the parts. I didn't have a washer and a dryer at that time. I would go into a washateria, which I didn't like to do, and that was costing me about $100 per week, which was ridiculous.

We were having trouble with the HVAC system. They had to send out two different contractors and they came out pretty quick. They ended up resolving the problem. I'm satisfied with AHS's service. It's worth the money.

Our house is getting to be 18 years old so we figured we would try out American Home Shield and see how it works. We investigated the different options and plans then picked one that worked out best for us. We did a claim for our refrigerator. The first guy that came out said he couldn't do the job because it had to do with Freon. American Home Shield gave the job to another company that contacted me and was out within two days. They were quick, attentive, and professional so we were happy with the service. They had to order a part so we had to wait about a week to get that in. They put the part in and let the refrigerator sit for 24 hours then we were good to go.

American Home Shield doesn't have a plumber on the area. So, they authorized me to get a plumber myself and they said they would reimburse me. But after the job was done, they still haven't. It has been two weeks. Other than that, AHS has been great so far. I'm satisfied.

Our air conditioning unit wasn't working right. I did my claim with American Home Shield online. My problem with this option is I can't call and talk to a person. I have to enter the claim online and I don't know whether I'm going to get some kind of service. That aside, a service guy showed up exactly when he said he would. He was very knowledgeable. He looked at the unit and knew what the problem was. He said it was a capacitor. He had the part in his truck and he replaced the capacitor. He was here for 15 minutes. Everything has been working wonderfully since and we are not roasting down here in Florida. I would recommend American Home Shield to anyone. I had their sister company in Ohio when I bought my home and I continued to pay the monthly fee because they saved me a ton of money over the years.

A tech came out for a leak and when I asked if it was for the sink, the refrigerator, or the recent one in the patio, he said he was not told which one. I blame American Home Shield for what happened since they do not have their crap together. Someone already worked on the kitchen and this tech's company doesn't do refrigerators so he was there for the other leakage. He looked underneath the kitchen and he fixed the leak. He was very good.

The claim process seems fairly self-explanatory. Luckily, we didn't have to dispatch American Home Shield contractors out that very many times. But when AHS does, they usually are quick in responding back, with either them calling or the assigned contractor calling. And it was only once where we had an issue with them, which took me a half a year to resolve. I've had some contractors, especially for the AC companies, that I wasn't particularly fond of. But it is what it is. Recently, our air conditioners stopped working. And it turned out to be a capacitor that the tech said was dead. And that was why the compressor ran hot. So, he changed out the capacitor. And we haven't had any issues since then that I'm aware of.

American Home Shield was widely known, reputable, and not a lot of headache to deal with. We use them in our other home, and there was an issue with the washer and dryer. It was taken care of without a problem. Also, there was dripping in our vent. We didn't know what it was, so we reached out using American Home Shield and they assigned the company to come out and take a look at it. And when they did, it's just there was a blockage in the line. They were able to clear out the blockage. Get coverage and maintain it. Even if you're buying a house and the sellers offered it, it is helpful to go with a company that is reputable. Don't go by a local company. Go with a national company. They are going to have better resources.

I called American Home Shield and told them my air had gone out. They told me the day when the contractor would come. When the tech came, the ac came back on but it wasn't blowing cold. So he put in there some pound of freon. He explained what it needed. It was professional, pleasant, and very easy to understand. He was in and out. And so far, the ac seems to be working okay. I would recommend AHS, and so far, my experience with them has been awesome.

Atlanta Air first came out back in June. The first air conditioning was completely out and the motor had burned up in it. Then we had another issue with another unit that just quit cooling. They were very good. But the first contractor for the refrigerator was a lot of trouble. He never came out and would never answer phone calls. I even had my daughter try to call him from a different number but he wouldn't answer the phone. Then, AHS tried to call him but he didn't even answer the phone for them. So I told AHS I wanted somebody new to come out and they sent Sears out. The tech said that there was no way to fix the crack in the back of the refrigerator and there wasn’t anything he could do. He was very knowledgeable and nice. He was gonna submit that to AHS and they're working on taking care of it. AHS is good but I would like them to follow up on stuff a little better.

The claim process of AHS is very straightforward. Whenever there's a problem, it's addressed a lot faster. 'Cause I had a different one before American Home Shield at a different property. No comparison. Like the 24-hour turnaround, and then the contractors that AHS has on file are pretty good. The other one had bad contractors. So far, so good. I'm happy to be with AHS since I moved over to them. For my recent claim, my heat wasn't turning on. The tech looked at the thermostat, at the boiler, at the pipe, at everything that was needed to be looked at, and figured out what the problem was. Ordered the piece, put the new piece, and then tried it again. It communicated fine. It started up the boiler right away.

I put a claim in recently for a sump pump. It was running constantly. A contractor came out and said they saw something that was wrong with it that was causing the malfunction, and they replaced it. The first time we submitted a claim this year happened to be the same company that came out to do the warranty. It wasn't anything American Home Shield did, but the company that they assigned us, More Than Plumbing. The claim was kind of sitting out there because nobody was available to do it. It turned out the ops manager had rejected it because she didn't understand the scope of the project.

The microwave would not heat. If you put it on a 2-minute heater, it’d stop after 20 seconds. So, the guy came outa and he said he had to change a switch out, which he did, then the microwave worked. But after two days, it started doing the same thing. So, my wife called whomever she called the first time and the tech is scheduled to come out again this Monday.

My air conditioning unit had been intermittently not working over the past year and I had several people come out for it. Some of them were iffy. I had the same problem over the years and nobody was able to identify it. The best contractor I had was Ohohna. The tech came out because the unit stopped working altogether. It was blowing but the fan wasn’t cooling. He immediately fixed the problem, so I'm thrilled. He replaced the compressor and the unit is working beautifully now.

The icemaker in my refrigerator went out and American Home Shield replaced it. It was no problem and I was very satisfied. Then, I had an upright freezer go out and AHS told me they were sending somebody out. I called the contractor and they said they don't do freezers. I felt like the person that I talked to at AHS wasn't very knowledgeable about that. When I called back, the rep said that the freezer was not in the contract and I was wondering why I wasn't told that when I first called. Recently, I was having trouble with my dishwasher and it took a while for the contractor, Axis, to get out. But it wasn’t an emergency. The tech diagnosed the problem, ordered the part, and replaced it. But it's not fixed. I had to call them back today and they're supposed to call me back.

My washing machine didn't work and it was leaking. Service technicians came and tried to fix it. But water was still leaking all over. They ordered a part and that came in the same day. The technicians came back that evening and put the part in. The machine was propped up so they were underneath the machine trying to fix it. There was flooding so they fixed that too then cleaned up the machine. But it was still not working. They said they were gonna have to order another part.

The garbage disposal was leaking and the motor would turn on but the blades weren’t spinning. So, either it was jammed up or the unit had gone bad. There was probably more that has been jammed up until it was leaking at the bottom. So, we put the request in for that to American Home Shield. The contractor got the whole thing fixed in less than 24 hours. It was fast and the garbage disposal is working great now. The guy who came out was super helpful and friendly. He diagnosed the issue and replaced the unit and the associated plumbing fixtures. It was easy-peasy. This is a good experience with AHS. We got the work done cheaper and faster than if I would have tried to do it myself.

Having AHS, I always have someone to call and repair whatever is needed to be repaired. My water heater was leaking on the inside and the contractor came out in about a week. It could have been quicker but they were great when they came. They replaced the water heater and added the expansion tank.

I was having trouble with my thermostat, and Air Resolutions by AirMack came out and changed it out. I did my claim online, and I liked American Home Shield's website. It's good. It was very easy to use. Also, AirMack notified me right off. When they came, they were changing the thermostat out. It wasn't working. They tried to put new batteries in it and they did everything to it. They couldn't get it to work. So, they put a new one on. American Home Shield is the oldest and the best. It's what I tell everybody. I recommend them to friends all the time. I'm a Realtor, so I recommend them all the time.

My air conditioner was not cooling. The tech had to replace the capacitor on the compressor. He was incredibly fast and knowledgeable. He went right to the outdoor unit, found the issue right away and replaced the part. This experience was encouraging because it was incredibly easy. I paid the $100 and I'm sure a capacitor would have cost more than that.

I submitted a claim online with AHS and it was quick. The techs came out, fixed it and everything's fine.

I used American Home Shield once for a problem with a dishwasher rack, and the claims process was good. I had to pay the $100 deductible, but after that, everything moved very quickly. The contractor was good. They contacted me. I showed some pictures and information that they needed, and it worked well. I put in a second request last evening for a leak under the kitchen sink, and I'm waiting to see what happens with it. The soonest they can get to me is Tuesday morning.

I wanted to do an AC and furnace check and I had a wonderful experience. Everything was well. The service guys who came were both professional. I’ve been using American Home Shield for years and I love their service. In most cases, we all have $75 lying around. However, most people don’t have $2,000 lying around in this unprecedented time that we’re in. So, it may be better to have that extra layer of protection for safety and peace of mind for you and your family. AHS is a blessing for me and millions of people who are homeowners. I want to thank them for what they are doing and the awesome minds who came up with such a great program like this.

My air conditioner wasn’t turning on. I went through American Home Shield's website and put in a claim. Then I received a text with the contractor's information. It was really convenient and the communication was awesome. The technician was fantastic, super helpful and very, very polite. Fortunately, there was nothing wrong with the air conditioner. He helped us understand the system. He also pointed out that the warranty on my air conditioner is in the previous owner's name. He told me that I should call the previous owner and have him switch the warranty to my name. American Home Shield services were fantastic. I'm really glad that I got it. The process was quick and easy. I’m definitely going to renew it once it expires. It is worth every single penny.

I had a heating issue. The tech came out on time, and worked for two hours. He said the condenser had a motor problem and put a brand new motor. It was a quick fix.

My refrigerator went out and I had to have a contractor come out. Due to the pandemic, I had to wait almost a week for them to come out. But they were able to assess and come up with the findings of what was going on with my refrigerator. Then I could not find a replacement refrigerator on the site and so I chose to go out and buy my own fridge. The actual site also does not explain the process clearly. I thought American Home Shield would send me a check and I waited for it. When I called back to respond to whether or not they had sent it out, they told me that I need to purchase the refrigerator and they would reimburse me, so it was a misunderstanding. They need to rework the process to make it more clear.

We have American Home Shield to call to come out and assess what the issue is at a lower cost and if it needs to be replaced, then it's covered by the warranty. It's a nice peace of mind in the event of a major issue or occurrence. When our dryer was squeaking, I submitted the request on a Sunday afternoon then someone was out the next day. It was very timely, and the gentleman who came was fantastic. He knew the issue right away, and he was in and out within 20 minutes. A part needed to be replaced, he happened to have it, and it was a quick fix.

The ac was not getting cold. The technician went out there and fixed it in a day. So, it was nice.

I was having issues with the paddle fan in the bedroom. The next day, service people came out. They were very prompt and professional. The job looked great so I was quite pleased. The fan seems to be working fine and it pushes air around. It's unbelievable. I like my home warranty. I'm not that handy so I appreciate the fact that if I could get something at a competitive price.

We went to the website and put in the two items, the gas range and microwave. When GE called us, I asked about the other thing but they said it was not on there. I said, “Oh, I have a print out of what it is, and this is what the claim number is.” It had two items. For some reason, it didn't hit. So, GE resubmitted, and it was fine. They said, “You're absolutely right. You don't have to pay any more money.” Because when we did the estimate online, it would tell us how much money we have to pay.

We had a claim submitted back in November and we finally finished it up last month. When you opened the refrigerator, the door didn't automatically close. You had to push it. The contractors were all very competent. They came when they were supposed to come. The first two couldn't figure out what the problem was, or they couldn't fix it. The third guy found the problem and ordered the right part. When he came to put it on, he said he couldn't do it by himself. It's a built-in old Kenmore. He said he would find someone.

My hot water heater went out. A tech came out and fixed it within 24 hours. He was very professional. A home is very expensive and having a warranty for it is at the top of my list. American Home Shield is worth paying money for. It's cost-saving.

Everything went smoothly with my recent appliance claim with AHS. They sent a good technician. But I had an AC that I tried to contact them for and open a claim. They denied the claim even though I have a bill for what was done. They kept saying that they were gonna kick it up the ladder but they didn't do anything. With that, I'm not happy. I doubt that I am going to renew my agreement with them when it expires.

I had a flushing problem with the toilet, and evidently, something got stuck down in there. When the first guy came out, I thought it was fixed because it flushed for about a day. A second guy was out saying it was with the reservoir and that he altered the flush pressure I was getting. That didn't last about 10 minutes and he was gone then. A third guy came out and I wasn't here but I left an instruction. There were some baby wipes on there and he said that those can't be put down there. First of all, nobody was putting them down there. Secondly, those wipes on the package said flushable, so nobody was throwing anything down there. But even if they were, that wasn't the problem. Even if that were the problem, my john could be flushed, but it would take seven or eight minutes for it to drain. One might pee in it, but he could not do anything else in it.

Half of the electric was out in the garage. Some fuses were blown and a couple of others weren't working. AHS called the contractor on the same day and I had an appointment the first day with the electric company. Moen Electric came out and did great. They solved all the issues and everything's working now.

I've had to deal with American Home Shield three times. I would recommend AHS because every people that they put their jobs off to are amazing people. I called AHS and told them that I had a sprinkler pipe bust, that I needed somebody to come out. The rep scheduled it. I said, “I need it now because I had to turn off my water to the sprinkler system.” And she said, “Okay, that's fine. So you're looking for a plumber?” I said, “Sure, if that’s who fixes that.”

We noticed that the AC unit wasn't cooling and it was starting to freeze up. It went out on a weekend. That Monday, I called American Home Shield and was given a 24-hour turnaround. The repair took two trips and our unit is fine now. When you have a home warranty, there is the ease of knowing that if there is a major repair, you don't have to worry about it.

The heat side of our unit wasn't working. American Home Shield sent somebody out to fix the issue. The tech only fixed the air conditioning unit but not the furnace. Since it’s gotten colder, we turned the furnace on and it didn't work for heat. I had to have repair people come out and assess the unit for a second time. Furnace Doctors was our contractor this time and they figured out what the problem was. They ordered a part then came back and did a replacement. The unit now works. The only thing is I had to pay the $100 fee twice to fix something that the first tech didn't fix completely. I shouldn't have to pay to fix the same thing twice. That was a little frustrating.

A thermostat went out and after doing a claim online, I got an email from AHS who the contractor would be and that they would be contacting me. They did and they set up an appointment to come out. When the technicians came out, they were professional and friendly. They took care of everything really quickly. They replaced the thermostat and everything is functioning well. I've always had a good experience with AHS.

The tech from Air Dynasty came out and looked at the unit. He kind of repaired it for the cool air to start flowing back and then, called us down to talk to us about what the next options were in order for us to get it repaired. He was very detailed about the repairs and what we needed. Then, he told us that a supervisor was going to have to come out to give us more details on what will be going on next. Everything went smoothly.

The issue with a ballast on the fixture in our bedroom started a few weeks ago. The contractor came down and fixed it within minutes. They were very professional. The electricians they sent knew exactly what to do, they did it, and cleaned up, and off they went. I've been with American Home Shield for 20 years with five different homes. I've always had a good experience with them. In fact, I turned my sister and my son on to them. Every time we've moved, we've made sure we had them. But I might not renew this year because they went up a lot on our premium.

People need to read the fine print in home warranty policies and go through it line by line to see exactly what's covered and what's not covered. If they don't take the time to research that and they’ll buy a home warranty, they'll think that they're covered for certain things. Then if something goes boom in the middle of night, they’ll be shocked to learn that their policy got nothing covered. When I was looking at policies for the air conditioning, furnace, and hot water heater, I specifically went through to make sure the furnace, their air handling motors, the ventilation system with the dampers and the thermostats, the entire system are covered.

Our AC unit was acting up and it sounded like it was gonna break down. The tech took care of it. I'm very happy with American Home Shield's service.We've had a couple of calls and they've been very professional and quick to respond.

Every time I call, it takes American Home Shield five days to send a repairman out. But whoever they send out normally gets the job done and I'm satisfied with that.

I'm very satisfied with American Home Shield. I had an air conditioner issue and it had to be replaced. We chose to upgrade so we paid out of pocket.

Anytime that I need anything, American Home Shield sends someone out immediately - two times, without question, they cover the repairs. I've been happy. There was rust coming from the air conditioner so I had someone check that out. We were told by a regular air condition guy that either the unit or the whole coil would need to be replaced. I called American Home Shield and Consolidated Mechanical came out. It got done right away. The tech showed me pictures of what he did and gave suggestions. This is the second time somebody has come to look at this air conditioner. I want to make sure that it was a company with a 5-star rating that's coming out and that's what American Home Shield sent me. I liked Consolidated Mechanical very much.

We've had good luck with American Home Shield. It's been a good service for us. We had trouble with our air conditioner and their contractor provided good service. We're very satisfied and we expect to be clients for a long time.

A couple of summers ago, my air went out and I thought I was gonna die. It was 80 in the house and it was a bajillion outside. The tech wasn't a young person in a hurry trying to treat old people badly. It was an older man. It was hot and he went up in that attic. He came back down sweating and said, "I know what it is.". He fixed the issue right away with no problem. It didn't take long at all and I've had air ever since.

We had a situation with the water heater. This is the second time Drain Masters has helped us through American Home Shield and they are always great to work with.

The tenant that lives in our unit advised me that the AC was no longer blowing out cold air. I contacted American Home Shield and submitted a service request. Island Breeze HVAC came out and it was fixed in a pretty timely manner. The only issue I have with American Home Shield is the language issue whenever I contact their customer service. They don't understand completely what I'm trying to ask of them and it goes around in circles. Also, their hold time is sometimes several hours where I have to get called back.

Greenway came out and replaced the hot water heater that looked like it was leaking. They said it had gone bad and had to condemn it. They did great. They kept in contact and let me know what was going on. But I had to pay $600 out of pocket for the whole hot water heater then there was a $100 service fee. I near paid the whole thing on the hot water heater. I placed another claim because the sink water is hot, but not the bathtub water. American Home Shield sent out somebody else. They were prompt but I have no idea what happened. No one communicated anything with me. I called the company and the girl didn't understand what the plumber did so she called him. She tried to communicate it back to me but I still don't know what's going on with it. I don't know if it's fixed or not.

The AC didn't cool for one day and there was water dripping in the pan. It took a week for the contractor to come out and my AC was truly out. The turnaround time should be faster. But the tech from Total Air Care Air came out and we got the issue resolved. He blew some kind of valve and cleared the water out of the valve up in the attic.

We had a hot water heater that needed servicing. We were running out of hot water and we needed that issue fixed immediately. I called American Home Shield and it was a late call, but they're 24 hours. It was great because I didn't even talk to a human but I was able to put the claim in through their automated system, which was phenomenal. I was really surprised at how easy it was. After three clicks of a button, they said someone would reach out to me in 24 to 48 hours. That was exactly what happened and it was pretty seamless. The tech was able to observe the hot water heater, diagnose it, then automatically, he put in the repair parts. And we haven't had any issues since then. I couldn’t be happier and I would recommend AHS to everyone who is buying a home.

A technician came out right away for my air conditioning unit that wasn't cooling. He's been here before and I like him. He held something over the vents that showed the temperature of the air that was coming out. Then he went back and checked it. He looked at the thermostat and went outside. He got a hose and cleaned off the outside unit and added freon. I did call back yesterday to find out why the freon got low but I haven't gotten a callback yet. But I was pleased with that claim.

There was not as much cold air coming out from the ac as usual. The tech resolved the issue, took time to explain everything to me. The tech was very friendly and helpful. I was happy with him. Normally, I have good response. American Home Shield is very helpful. I have one less than ideal interaction last year when we had some issues with a plumbing repair that was not repaired. Overall, I've been happy. I like knowing I just had to pay a service fee and the yearly premium, and I don't have to worry about thousands of dollars in replacement costs if anything goes wrong.

The key place and the HVAC people were very knowledgeable and professional. They came on time. Even when I had to reschedule a service, they didn't have a problem with rescheduling and it was great. The service was wonderful from both companies that I have used thus far with American Home Shield. So far, everything I needed to be covered is covered.

I am very much enjoying the service of AHS. When my air conditioner unit went out last summer, they were very efficient about getting someone out and getting it taken care of. A couple of weeks ago, my washing machine and my dishwasher went out. They got both of them fixed and running. I've been telling everybody about AHS.

My heating element went out on my dryer twice and the last time they came out for my dryer, I had missed the warranty by a month, and it went out again so I had to pay the copay and have them come out and fix it again. But we've had service done on Tuesday. My washer went out. The bearings went out and they didn't have any replacement parts so they replaced the whole washer. So overall, AHS is still a good company to use. There are just some repair companies, they shouldn't use.

The hot water heater went out and the technicians were out here three times. On the third time, they said they would just replace it and they did, which has been great. Then, I had a plumber because I ran my laundry machine in my washer and the water came back at my tub. There was a backup under the main in the front of the house they had to run a snake through. American Home Shield covered this. I just paid my two deductibles. They’ve been awesome and I felt bad ‘cause I haven’t had them long. They've saved me, year to date, $2,100 so I’m pretty happy.

The air conditioner suddenly didn’t work and we called American Home Shield. They sent the plumbing company to take a look. They said that the compressor was gone so we would need to replace it. They would be sending an estimate or report to AHS what kind of service we need to do as well as the diagnosis they had. We also talked about the possibility of an upgrade. We waited for several days but we didn’t hear anything. My husband called AHS and he said we didn’t receive the order right. So, we followed up with the plumbing company three days ago. AHS and the plumbing company communicated and things started moving forward. We asked for the upgrade but we still haven't got it scheduled to when the techs are going to install. It’s been almost 10 days since they came and we still have no air conditioner.

I called American Shield for a service request and the date they were giving me was too far out. I asked them to give me something closer than that. They couldn't because their contractors were so booked up. I had American Home Shield look for somebody else and they were giving me something even further out. I told American Home Shield to just send me the guy for the day that they originally gave me. They did.

Our garbage disposal has two cracks in it and it was leaking. We called American Home Shield to have it replaced. A tech was here for 10 minutes and all he did was look at the garbage disposal and tell me that it has a crack in it. Since that's not normal, he said he was going to get with American Home Shield to see if they would cover it even though he knew American Home Shield wouldn't. He was going to give us a quote but he never did and he never fixed the garbage disposal. We found a part on our own and we are just going to replace it ourselves. We have not had a garbage disposal for two weeks. This claim aside, the other claim experiences we had with American Home Shield were good.

There was ice forming between the refrigerator portion and the freezer. The ice would melt and drain down the side of the refrigerator. Another issue was that the water dispenser was not working properly. I sent a claim online through American Home Shield's portal and then the contractor called and set up the appointment. The guy that came out was very informative. He arrived on time and did what he needed to do quickly. He was knowledgeable and he knew what he was doing. Everything was good. We're getting the refrigerator replaced. So now, we are waiting for the refrigerator to come in stock because the one that is free is not available in our zip code and I wanted to upgrade.

Our furnace stopped working and AHS sent someone and they repaired it. They had to replace a part. Then, when spring came around, our AC wasn't working and I had to pay another $100. It was a quick visit and the tech said one wire wasn't connected. It was working the previous year so I can safely assume that the furnace guy disconnected the wire and didn't connect it back or accidentally disconnected it. I feel like I shouldn't have had to pay that because it was caused by the previous person and it's really hard to communicate that with AHS. That's my only complaint. But with our plumbing claim, Scott from Thomas Brothers Plumbing was excellent. He had to come back because something else happened but he got it cleared out. They should give Scott an award. We never get the kind of knowledge and service that he offers through a warranty.

I submit my claims online with AHS and it works out really well. I had one of the compressors out for my recent claim and it was replaced. It was done in a quick manner. They did a good job. They were here when they said they’d be.

We had an issue with our air conditioner and fortunately, it was a pretty simple fix. AHS was able to get somebody out and get it taken care of for us. And it went pretty smoothly. The tech identified the problem, had the part on his truck, and swapped it out.

Xclusive came and diagnosed my fridge and my oven range. They did a pretty good job because they fixed one of the fridges. I was happy with that. The fridge was leaking and the drain was clogged. The tech cleaned it up and it doesn't leak anymore. For the other fridge, we needed a motor for the compressor. The tech ordered it, came back, and replaced it. The freezer now freezes. But Xclusive could not resolve the range issue so American Home Shield contracted someone else, who came in and did a decent job. It was not completely to my satisfaction but they said it was the best they could do.

I had non-working 30-year-old smoke detectors which were hardwired in. Also, I had a fan that burnt up in one of the bathrooms. The techs did an evaluation and ordered the parts. They scheduled a time to come back and they were really great. A few months ago, when I first got the plan with AHS, I picked the most common one. But it might not have been the best plan for me. So, I was trying to figure out how to upgrade the plan. But there doesn't seem to be a link or anything that says to upgrade.

We had an issue with the dryer and the washer. The dryer was subleted to Sears and they diagnosed that it's non-fixable. The one that we want seems like it's out of stock so they said wait a few days. With the washer, we had an issue. Another company came in yesterday to take a look at the issue, and the guy was super rude to my wife. She told him what the issue was, and he didn't believe her. He turned it on and said it was working. My wife said "You got to run it and it's not draining. We have to open it up and let all the water out." He said he didn't have time to sit there and recreate that issue. He said, "I'll let you guys know," and left.

One of the components of my garage door opener had burnt out. The tech was out within two days and he got it fixed. He had the parts with him. It was a quick response. As of right now, American Home Shield is doing a good job. I have a claim with them where I've had to call a couple of times. They're trying their best to get it resolved. But it’s taken a while. So I’m kinda fine with that claim right now. Getting a home warranty is the best decision I've ever made. It’s well worth the money that I pay a month.

My AC wasn't working and I was a little confused with the claims process. When I paid American Home Shield, I was told not to pay the vendor anything additional when repairs were needed. I was told that my ducts or something needed to be cleaned out and it would be a $90 service charge, and the tech wanted to collect that. However, when he got here, he hit my basketball hoop with his truck and damaged it. And he said instead of paying the $90, he would write it off as long as I didn't file a claim for my basketball hoop. That was the only time I've had a tech come out. So, my first experience wasn't that lovely.

The door of the fridge that came with the house when we bought it was popping open on its own. 10 days after we made a claim, someone came out and he was super nice. The fridge is designed where if you close the fridge door, there's a damper in between the two so the freezer door will pop open. If you close the freezer door, the fridge door pops open. He adjusted the door so it suctioned to close when you close the door and that resolved the majority of the issue. The door still pops open if you don't really pay attention to it. The tech was a good guy. We just upgraded our range and had the old range in the garage. He asked about it and said that when they run into people that are down-and-out, they fix appliances up and donate them. We donated our range.

We've only used AHS twice and our first experience wasn't that great. But we just had an air condition claim and they got someone out there quickly. The contractor, Oaks Heat and Air, serviced it and that was much smoother. But the guy who came out was from Coweta, which is not that far away, but I don't know why AHS not using people who are local.

The techs came at the direction of American Home Shield and the claims process was very easy. All of the locks on the house needed to be keyed to new keys, so, they changed all of the locks and everything's been great.

The technician went over and checked the garbage disposal. He cut it on and then looked underneath the sink, and saw that my unit went dead. So he replaced it. He was courteous and didn't give me a thing.

The dryer is taking forever to heat up but the contractors don’t clean out crawlspaces so we’re gonna have to get somebody else to do that. But the tech changed the agitator and he put some new bearings in it so that's fixed. Also, the stove was taking a long time to heat up and the tech said it was ceramic and it just takes a while. Everything went pretty good with my claims with AHS.

I opened a ticket online because I saw that I had like a watermark around the toilet bowl on both sides. I was worried about a leak. The site was easy to navigate, and I got a call from the repair company to set up the appointment date. A gentleman by the name of Tom came and took the toilet bowl out to check what was going on. He said that the flooring was installed incorrectly. It wasn't installed underneath the flange, which contributed to the leak. Tom was nice, but I needed a little more technical information provided to me.

The claim is still open. The previous folks ordered a motor for the unit but it would not work. The unit itself has six wires going to the motor and the motor that they were trying to use had two wires. At that point, they said they were gonna have to return it and they couldn't fix the unit as it's out of production. I then got another contact. There's a local company here in Temecula that is supposed to come out and put in a different range hood on Monday. I'm still waiting to hear about what time. It looks like it's going to get taken care of so at this point in time, I'm very happy. American Home Shield has been very good so far. I got real quick response.

It's been a lifesaver having American Home Shield. We've bought over 60 policies with them for the second year in a row. At least we can always tell the tenants immediately that we're on the issue but the thing is they have to wait for the provider to come and service them. It takes time and you have to be patient. These home warranty things are not done in a day. I've got an open order for a dishwasher that we've been working on for two months. Sometimes American Home Shield resolves the issue, sometimes they don't.

The most recent claim was with the oven. The repair person talked to us then looked at the issue. Through the diagnosis, they determined that the part was no longer available, told us that it couldn't be repaired, and that it was being left us to try to determine if we could purchase a new appliance. American Home Shield offered us amount that you could not purchase anywhere an oven like we had. They offered us 650 for a 1,500 oven. When we found that we could not get that, we made a call back and American Home Shield made a greater allowance for us to be able to get an oven. They did send us the money but it took a lot of work on our part and it still is not what an oven would cost. American Home Shield needs to understand that the cost of appliances appreciates.

The lights were out in the refrigerator and freezer. American Home Shield sent a text message that Mr. Appliance would be the one conducting the job. The techs installed new items that needed to be done to have the lights come back on and they did a really good job. I can see the food that's in there, where before I got a problem seeing it. American Home Shield is fine but we aren't going to need it because we're selling the house. But I want it to go through all the way to closing. Our date is paid on the 25th and the closing date is October 4th. I gotta pay the extra month. You just never know what's going to happen during that time.

American Home Shield did fine by sending Fleshers Refrigeration out for the air conditioner that wasn't working. Fleshers was outstanding. The technician looked at the air conditioning unit and realized that there was a faulty switch. He also educated us on the air filters that we should be using.

The AC upstairs was not working. This last time was awesome. The contractor came out very quickly, they were very friendly and professional, and they completed the job ASAP. If something like that happens, it's not gonna cost me thousands. It might cost me my copay.

Took 3 weeks for the contractor to come out. He kept not showing me to look at my air ducts. During that time I decided to get my furnace looked at too. Tried canceling previous work order but wouldn't let me. Been waiting 3 weeks for service I don't know why.... Called AHS. They added the furnace apparently.. So guy finally came out after 3 weeks. Wasn't too impressed with him. I had the photos on my phone. Coulda diagnosed it from India where your phone calls get directed by the way when you call AHS btw.. I would know. Called 3 times and had to pay another 100 bucks. We are at 200 now and nothing has gotten done.. Tried calling contractor again...he disappeared again... Coincidence? Naaa. Bottom line... Don't use AHS. WASTE OF TIME, PATIENCE AND YOUR ** SANITY. Thank you.

The AC was leaking. Consolidated Mechanical unclogged some pipes from the condenser and everything's good now.

So far, I've had a great experience with AHS. We had a pipe leak and that was taken care of. They repaired the sheetrock where it was leaking. We've been pleased. The techs have all been great. Overall, the claim process of AHS has been straightforward. Every once in a while, I have to wait on hold for a long time though. But not too often.

I couldn't get it to turn the unit on and operate it. I filed the claim online, and American Home Shield contacted me back. It was easy. The tech came in and showed me how to operate the machine. And everything was fine. AHS has also helped me with the dishwasher, something with the refrigerator, and the garbage disposal.

I see a lot of things breaking recently in my community. My home is 7 years old. So, I thought after five years, then I signed up for American Home Shield just to make sure. It covers broader so I don't have to call somebody and see their availability. AHS takes care of it. And I have a reliable partner where if the service guy doesn’t meet my needs right, I can just call AHS and they will take care of it. Recently, under the sink, the crusher was leaking. The contractor was very good. He quickly identified. And he mentioned that because it’s a leakage, he needed to fix it. Also, it was not working. In half an hour, he was able to replace it. He was very friendly.

I used another company when I first bought the house. I bought the house for my daughter to live in. And it's three years, and it came with a company called Old Republic Home Protection. We had a major leak problem with the plumbing in the walls two months after they moved in. They said, “We can get someone out there in two weeks.” “Who's gonna pay the water bill and the damage to the walls?” They were horrible. That was a month-long process. They couldn't find anybody and had to cancel and get somebody. So when I took American Home Shield, I was a little nervous. But home warranty companies are really helpful. So I got them and I've used them twice now. And they're so responsive. It's just a different world from that other company. They seem so professional, right on it, I get my help in a timely way. So I appreciate them more because I have a contrast or a comparison to look at.

I had an issue with the oven range and Green Wire Bay Area came out. The first time, the guy couldn't fix it because it needed some parts. He came back the second time after a few days and some of it was fixed. Then he discovered a few more things that needed to be ordered. He would come back when he gets the parts, but he didn't, so I called. I talked to the manager who thought that the job was done, but it wasn't. The thing is not fully fixed. Internally, it sounded like they were not communicating or not keeping good records because this guy didn't know what the other one told me when he was here. They know their job and they can be very good, but they need to be a little bit organized. Now the repair guy sent me a text saying he still needed to call AHS to reopen the job so that he could order the part.

I've requested a couple of services from American Home Shield, and I have no complaints. One time, I had my request processed online then the tech came by, fixed my AC and it is working right.

I'm comfortable with American Home Shield. $75 is a bit steep, but it's okay. Direct Connection Plumbing who came out for my most recent claim was good and very professional.

The stove started leaking gas. There was some tubing that goes to the burners, and it had gotten crimped. So, the techs replaced that line. They had to come back. It's an older stove, so they had to order parts for it. Overall, I was quite happy with the claim process with American Home Shield.

I had a leak in my toilet. I called American Home Shield. They put me in contact with a local plumber that didn't have the best reviews with the more major things. I still had to pay $100 for the service fee, which isn't ideal, but they were able to solve my leak issue. The gentleman that came was very polite and respectful. The experience went fairly smooth.

My husband did a claim for a leak to American Home Shield. The technicians came very quickly. They were very efficient and nice young men. AHS is fantastic. Every time we had an issue, it was addressed almost immediately when it could be and taken care of quickly. I actually told my daughter-in-law, "You need to get American Home Shield." She, in turn, got American Home Shield and says she loves it. They're courteous and anytime you have an issue, they'll come take care of the problem very quickly. Everybody should have it. I tell everybody, "Get American Home Shield. Best thing you could do."

The disposal was making a horrendous racket. My husband and I checked it and we could not find what was causing it. We did break down and we called the plumber. He came out and said to turn it on. I did that. Then he said to turn it off and concluded that there was something in there. He came out with a part of the plug that should have been taken out that was supposed to be between the dishwasher and the disposal. This little puncher plug didn't either punch it out fully or something was with it. I told him that I put my hand down there and I didn't find it. All three of us standing there didn't know how this happened. But he was a very nice young man, on time, and he let us know when he was going to be here. We were very pleased.

My air conditioning wasn't cooling and it needed some work and service. The tech came out that same week. He cleaned both my units. They were really bad and he had to clean them with chemicals. He also had to change a couple of parts. He ran up things to make sure that the cooling parts were good. The company AHS used was great.

The washing machine door locked so we couldn’t turn it on and run a cycle. We couldn’t open the door either. My wife made a claim on a Friday and we didn't hear from the contractor until that Monday or Tuesday. The repairman came out a couple of days later and he said the issue was age and that the water is not so good. Also, the materials that were used for it corroded and froze in place. They said they had to order parts, which came in a week and a half later, and after the parts were replaced, everything was good to go.

Several times over the past few years, the contractors that would come out to fix the air conditioner would try to tell American Home Shield that the unit needed to be changed. Six years ago when the compressor went out, the unit was going on close to 20 years old, and American Home Shield didn’t wanna do it. So in the past five years, I've had nothing but issues with it every summer. The compressor gets changed, this gets changed, little things they changed with it. Doesn’t matter what the contractors would tell American Home Shield. That part has been frustrating.

I asked the representative of AHS because I noticed that my pricing increased as of my co-pay. I was told that I would receive an email back from the financing department but I didn't receive an email back. I just paid the co-pay and I'm still waiting for that email to come back. I've also been dealing with issues with the AC unit every year since I've been here. The air conditioning wouldn't blow cool air. The outside unit was running, but the inside didn't have any cool air that was pumping through. Two years ago, I spent some exorbitant amount, like $1,000 or $1,500 to get it repaired. Every year, since they've repaired it, I've been having little issues. All of a sudden it would just go out in the summer. I would call AHS and make a claim, and then they would come out and then they would fix it, and then everything is fine. But then the following year, it would happen at around the same time, between June and August timeframe.

I've had trouble in the past where American Home Shield didn't want to cover an item, or it would be days before they could get to it. I don't live in the unit that is covered by them, I rent it out, so the tenants can't always afford to wait days before something is fixed. Then sometimes, I wasn't pleased with their vendors. Things would break again and then they would say that that's another $75 fee because it's been over the 30-day warranty period. Also, the service fee used to be $50, and then it went up to $75. I was pretty unhappy. For a short period of time, I resorted to another one of the warranty companies, and they were even worse, so I went back to American Home Shield.

The contractor is supposed to come out tomorrow to work on the dishwasher for the fourth time. I got the part in my house. They're supposed to install it tomorrow. They worked on my washing machine four times already. And they're supposed to come back to finish the job on that. And on my oven, they said they could come and take the panel out of it, send it off, and I have it repaired. And it would take 10 to 12 weeks before they could get it back. So, that means I would be without my oven through the holidays, and I would have my kitchen disfigured.

The tech that AHS sent diagnosed that the compressor of the AC needed to be changed to a new one. AHS covered the compressor. We waited for a week to get the compressor and had it installed. Now, it's okay.

Whenever I put in a request, American Home Shield gets somebody to come out pretty quickly. It's easy to put a request in the system and we get a response from the provider pretty quickly, and then the issue gets taken care of. Sometimes we have to pay more than I like. But it is a smooth process. We've liked all of the vendors except for one. We were having issues with our AC unit. It was working perfectly fine during the morning hours, but there were issues in the peak of the heat hours. We couldn't get the first vendor to come out during the peak hours. They only wanted to come out before it got really hot. We tried making an appointment with them several times. We finally circled back around American Home Shield and asked for another vendor and they got us one.

With American Home Shield, there is less stress on worrying about possible expenses for major appliances going out. I had air conditioning problems, and for the most part, the experience had been very positive. The contractors are very professional, knowledgeable, and courteous.

I wanted to see if someone could turn my furnace on and if it worked. The tech said, "This thing's from the 80s and it's completely outdated. It doesn't work". AHS had to order the furnace. A week later, they got it and the mechanic people came yesterday and they're just waiting on a part to come back. With a home warranty, the price reduction was amazing. AHS saved us over $1,000. Being with them has been very simple, easy and stress-free.

Everything has been fine so far with American Home Shield. On my recent claim, the contractor was punctual. They communicated well and did the repairs to our satisfaction.

I called for my air conditioner to be fixed and American Home Shield scheduled my appointment for a company to come out that fixed it. The company was quick. Originally, my appointment was on the 9th. They fixed my air conditioner on the 9th, but on the 14th, it was down again. That same company had to come back out. I called them directly, and they just came out on Friday. They provided great service, and so far, my air conditioner is running right now.

When my AC was not running, the tech took two hours to get here. He was quick. Overall, I love American Home Shield. They work in a timely manner and the deductible was really cheap.

The contractor who came recently did very well and they got everything done very quickly. AHS has been a security blanket for us. It's a relief to know that they're there when we moved into a new place that there might be things that we didn't see. The ceramic stovetop has been replaced and their contractor has also looked at the swamp coolers but they were already shot.

We had a giant crack in our pool equipment and it was leaking into our neighbor's wall. Sunbright Pool Services came and replaced the entire part that was cracked. They did well and they were amazing. Everything has been fixed. My husband did the claim online and he said it was simple. He likes how easily accessible it is so you don’t have to make an entire phone call. You can do it online and that was nice. It was nice too that the pool company that American Home Shield had come out fit us in that day and worked their schedule around, which was awesome because we haven't ever had anyone do that for us. So, we were appreciative.

The water was coming back into the house from the unit. I called AHS and the rep told me that we needed to get it taken care of right away because we didn't want damage done to my home. And by the end of the day, somebody was calling me to come the next day. Their service was great. They had to blow it out and put bleach in it. Then they had to run something in it and they replaced a little part in it. Since then, everything's been fine. I've been checking it and there's no water. Now, I'm not worried about the water and continuously putting towels in. So the service has taken the burden off of me worrying that it's going to damage the floor or the walls and it's made things a lot easier.

The tech that AHS sent for our claim did good work. I've had him on before. Recently, the pump of our pool was not working. He took the old pump and brought another one back in. Since he's put it in, everything works great. However, I have issues with American Home Shield. Once you put your initial claim in, they ship you to some third world country and the people you talk to have no clue what you're talking about. I really have a hard time. I almost canceled them due to the fact that I cannot talk to anybody in the United States once they ship you out. You can't cancel, you can't do anything and I'm not really too happy.

I thought the motor on our AC went out and I thought, “I'm not even gonna mess with it.” I called to request service and everything was automated. Even though I hate automated systems, I did it and it was easy. Apparently, the guy that I bought the house from was a DIY guy, and he installed the unit wrong. It was just the nuts and bolts on it were loose. Still, it was better to pay 75 bucks rather than 250.