American Home Shield Reviews

The first issue I had with the well pump was for a valve that the well inspector turned and we had Perry's Pump Repair come out. They turned that for me and they were on their way. It was pretty pleasing. I also had them come out for the foundation and the tech was really relaxed about everything. He was very upfront and honest. But this recent experience threw me off because the tech was very confusing. The well pump kept shutting off and Perry's Pump Repair had a guy come out. He was telling my girlfriend that it could have been an armadillo that dug into it or It could be the motor. Then when I talked to him, he said that it was wear-and-tear in the casing. The tech ultimately decided I needed a new well pump and was condescending in his tone.

Walston Mechanical came out to do plumbing work and they were very professional and very fast. They knew what the problem was when they got here. They took the old disposal out and put a new one in. Also, they had masks on. It was wonderful. AHS is a great company and they're worth every penny we spend every month.

The overflow drain PVC pipe had broken. On the AHS website, I was able to click on “other” then put that particular problem on there but AHS could have more options to choose from. I would have also liked that to be a little more user-friendly. But the overall use of the website itself was great. There were no issues getting on or getting to where I needed to go as far as navigation. Also, their response to my claim was right on time so it was a very good experience.

My recent claim to American Home Shield was a dishwasher repair. On their site, submitting the claim was fine. I had a lot of troubles with the various contractors. We ended up having to have two different contractors out over a period of almost two months. The first contractor replaced two parts at two different times. It still didn’t work. They argued that they worked when they left, which, they didn't stay to test it. So, then they sent another contractor who said that one of the parts that they replaced didn't get attached properly. So, they attached it and it seems to work when they left. However, after we ran it a few times, we found that it wasn't cleaning the dishes on the top rack.

The washer made a god awful noise and it would not wash any clothes. The guy came out and he was very good and personable. He took it all apart, tried this and that part in it, but nothing worked. He said it was the transmission. So, the washer was no good at all. I talked the lady at Home Shield and she said that I could either wait until the 29th for Whirlpool to get more washers that were similar to mine, or buy one and then they would reimburse me. I chose to wait until the 29th but she sent me a text saying that I said that I would buy one and be reimbursed. They should listen to me. I didn't choose to buy the part and then have the money sent to me 10 to 15 days later. I chose to wait until the 29th. Other than that, after I report anything, normally the next day I get someone out. Also, the contractors are usually right on time, very professional, and quickly repaired.

My wife called in a claim when we had a toilet issue and they gave us a rough timeline. The techs were quick to respond and they were very helpful. They communicated very well.

We had trouble with our garbage disposal. We called AHS and we had to pay for it. The techs just turned something underneath the garbage disposal and got it to working. But about three weeks later, it went out again. I told the tech the second time that he came out, that it's been doing it. It went out again yesterday. So it goes out every week or two, and I don’t want anybody coming here and fixing it, and then we have to pay another $60. We don’t wanna pay again for techs to come out. We want a new garbage disposal. But the tech was very nice. He called his boss to see if they could get us a new one. But since he got it started, his boss said, “No, you got it started. It's working. We can't get them a new one.” The garbage disposal still doesn't work. If we have to pay a fee again, then I'm not gonna pay it. I’ll just go and buy the garbage disposal and have a friend or somebody to put it in.

I had two appliances with issues. One is my washer that would not spin. The gentleman who came out seemed very knowledgeable of what was going on. I had a leak under my refrigerator. I'm not sure of the amount of time he stayed, but it was very short. He told us what we needed. He said he had to order some supplies, and one would come back before the other. But luckily, they both came back around the same time within a few days. We scheduled an appointment. Everything went smoothly. I was very pleased with the results of what happened and how quickly it was done.

A.V. Hawaiian came out for the spa repair. The guy had to replace parts. He was quick and he took care of it.

American Mechanical came out to the property for the faucet and the guy said that there was a seal that was leaking so he had to replace the faucet. He replaced it with a burnished nickel and that didn't match the rest of the house. I have chrome. Also, it continued to leak so I called and I was told by AHS to ask for a senior tech to come out. A different guy came out and he saw it dripping so he tightened it, said it was done, and that it was fixed. But it continued to leak.

All Star Safe & Lock Company's tech came on time. He was quick, polite and he got everything done. Everything has been fine since he performed the service. I'm very satisfied with my experience.

Our refrigerator was a Whirlpool and we had servicemen come about eight times to see about it. They did the best that they could with what they had to work with but the refrigerator was a lemon. I’m excited that we got our new refrigerator. We had to add more money to it but that was the best we could do. American Home Shield is a wonderful service.

I called out for a leak on an outside faucet and it was fixed professionally that day. It’s still not leaking, so I'm glad about that. Then, there were two other leaks in my bathroom that the plumber took a look at. He saw that one was definitely leaking but the other one, at that time, wasn’t leaking enough. It was an intermittent leak so it leaks sometimes and other times, it doesn't. And because he didn’t see it, he didn't think there was a problem. So, that didn't get fixed.

My experience with American Home Shield was all right. The people who sold the house had the AHS warranty. They paid for it for a year so we continued the coverage that they had. I figured that it covered everything because we were told AHS covers water heater, water leaks, plumbing, heating, air, and all that kind of stuff. I had an emergency at my house and I thought it was a water heater. But Mr. Rooter said it wasn't the water heater that was leaking. It was the plumbing and broken pipes. AHS didn’t cover the drainage, the removal, and putting the water heater back. The service wound up costing me $325 plus the 75. That kind of put a crunch in my pocketbook but I had to pay because it has to be done.

The tech that came out explained to me what was wrong and he fixed it. Everything went well. Submitting a claim with American Home Shield is really easy and fast. I just do it on my phone really quick. I always get like an immediate response and then contact from whoever they contract within 24 hours. Having American Home Shield is worth the money and gives you kind of like a sense of security, especially for a first time homebuyer like myself.

My recent issue was a hot water heater. I called and the contractor called that same day, and then came the next day. The day before, it was the plumbing man out there, and I thought I wasn't getting hot water. He must have cut the water and he didn't know it. So, the tech didn't have to do anything. He just turned the water back on, and then waited about 45 minutes to make sure that was the issue. Sometimes AHS sends people that don't do good. But I haven't had people come and they weren't good. This man was excellent.

AHS is very responsive and easy to deal with. They do have different plans that you can choose from. If you're just looking for appliance coverage, they have a policy just for that. You can combine certain things you want coverage for so that's what I liked. Also, the reason I went with them specifically was because of the deductible. The deductible in other places was higher. AHS's was reasonable for the coverage. They have limitations on how much they cover. If my refrigerator had something that was more serious, they covered a lot more if they replaced it. Other companies go up to maybe $2,000 max, where AHS went up to 3,000 for the same thing. I did like that. You're already putting money monthly into the warranty so if they can replace it if they can’t fix it, that works really well.

American Home Shield has been good. Their response was quick and it was quick, easy to use on the calls. It works pretty well.

We were staying with my mother for a little while and using the second bedroom in the home. We noticed that there was water coming in on the carpet and the carpet was just soaked. But there was no visible leak that we could find. We figured that we should stop using the shower. We dried it up as much as we could then wanted to find out where the leak was coming from. I did a claim online then received calls. It was very fast and the process was easy. American Home Shield was very responsive. We felt very good about it but not with the actual outcome.

We noticed that there was water under the flooring in our downstairs room. I had gone online to do my little request of an appointment thing. When the people called me back, they said they couldn't come out for several days. It was another company. I told them that I have water standing on our floor. They said I needed to call American Home Shield and ask them to do an expedited visit. When I called American Home Shield, the person I spoke to first just said that he couldn't get them on the phone so he couldn't do anything. I just have to wait. With water on my floor, that was not okay with me. I finally got through to a supervisor. He told me I just needed to delete my request online and then they could initiate a new expedited request. So, the first person I spoke to didn't know that we could do it that way. It would be good if people could know that.

The problem was the unit was blowing but no heat was coming out. My experience with Eagle was good. They got the appointment the very next day. They came out on time and fixed the problem. It was the first time that I've had to use American Home Shield. Overall, they cover a lot of stuff and it was very simple to do the claim and to get someone to come out.

Clutch Appliance Repair had to come three times to fix my dishwasher. The technician had to order parts in two separate instances, but he was able to fix it at the end. It went well. My dishwasher is working still. The claim submission to American Home Shield was very easy. So far, so good with everything.

It's easy to submit a claim to American Home Shield. The tech fixed the heating. It was a corrosion issue.

AC Wizard came out for my furnace and they were very pleasant, easy to work with, and didn't get in my way. They worked solidly straight and determined there were cracks in the furnace part so they replaced that. That seemed to have gone well but I'm still having issues with heating. It's not staying on all the time. I will be calling American Home Shield back to see if I could get somebody back out. I think that maybe there was more than one problem. AC Wizard identified one and they did a good job, but the other problems flew under the radar.

I've had to call American Home Shield quite a bit. In the past month, I've had several instances going on and I've been well pleased with every instance. One time, it was a washing machine and a dishwasher at the same time and Sears got both of them back up and running. But there was another time, both the heat pumps in my house went down at the same time, which is uncommon. I had to pay out of pocket more than I thought I should have. But I didn't want to have to call back and have to go through the claim process, if it was approved or not. Also, I have an outstanding claim regarding my refrigerator. It was deemed as unrepairable and nobody has touched base with me on that. Other than those, AHS has done a pretty good job.

I've had service with American Home Shield for a year and they were referred to me by my son and daughter-in-law. The wiring of our dishwasher burned up during a cycle. It took almost two weeks to get a repair person. I knew it couldn't be repaired, but you’d have to go through the whole motions with AHS. A repair person finally came out and he said, “Oh, yeah, the motherboard’s totally fried. We can’t get these parts anymore.” So right then and there, he called American Home Shield and told them. I got an email shortly after saying, “Okay, you can go to Lowe's, and we will allow you to spend $530 on a dishwasher, or we can send you a check.”

It was a good experience. The guy fixed the issue right then and there. He was very professional and did an excellent job. It was my very first time to ever use AHS and it wasn't difficult at all. I'm pleased with them.

I had a claim for my dishwasher and that was fine. The only issue was the first person that came determined that the circuit board needed to be replaced and it took a while to get the parts. When the service people finally came with the panel board, they found that whatever it is on the door was actually missing the circuit board so they couldn't repair it and they would have to wait for the actual board to come in. At that point, they just replaced that and not the other parts that they had brought the first time. But the dishwasher has been working well. The service people were also friendly and punctual.

I had my heater checked to get it ready for the winter through American Home Shield. The tech checked my heater, he was giving me some advice, and he was very nice and pleasant. Submitting that claim was good. I've had American Home Shield for a long time. They had to work on my dryer, my washer, my air conditioning unit and my plumbing. They had to do the heater. It was the dishwasher at one time, and my stove too. I would recommend American Home Shield to a friend, especially with a friend that don't have anybody that can do handy work around their house, like I did.

American Home Shield has matured a lot in their processes. It seems well ironed out. I had two fans that had different issues that I needed to have looked at. I submitted the first one, and then when I went to submit the second instance, it said I already had one. I had to call, and that was a little annoying, but we worked it through. The repair people then came out, and they took a look at the problem with some ceiling fans. They told me they'd have to be replaced, asked me if I had a preference on the replacement part, and they got the part and installed them a couple of days later. It worked the way I hoped it would.

American Home Shield's contractors do a great job. Our toilet was blocked by one of my children who threw a toy in. The plumbers came and repaired that issue. We also had a problem with the ejector in the basement and they came out and corrected that as well. They also replaced a water heater that started to leak. I didn't have to pay for a new one. I'm very happy with the service I've received.

My water heater ended up flooding my garage. I used the app and the service was quick. Now, everything's working good. The water heater works way better than the previous one too. We also had a few plumbing issues earlier in the year but they were very small.

American Home Shield has come through. My only thing is I’m not a patient person at my old age. I always tell the contractors to call me if they're gonna be late and I ask them to leave a message when they're gonna be here so somebody will be home. I don’t wanna be waiting on them to get here and they don’t show up. We had Sears came out for the dryer and they went straight to work. The tech fixed it and it’s working okay now, except we keep it on low heat.

One of my refrigerators was leaking water. It was a clogged drain issue and the guy took care of it. Then in my garage, the freezer line was leaking. He also took care of that. Once he got it back going, there was another issue with an engagement piece to get the icemaker to work. So he went ahead and took care of that as well. The guy had all the parts in his truck, which was surprising and nice. I was thankful for that. He knew what he was doing. I've also had claims for my rental property in South Carolina and for the most part, American Home Shield has been pretty good for me. So I intend to keep the service. I recommend them all the time. But I should be getting a better rate being that I have two properties with them.

The only reason I got the coverage through AHS is my daughter vouched for them. But they didn't do anything. My refrigerator is still broken. Their people came out, checked it out and told me they were gonna order parts. But I never got anything from them. I called to ask what was happening and AHS told me Samsung was supposed to do this and that. But I ain’t giving Samsung any money. I’m giving AHS the money. They should not try to pass the buck. That ain't right. If the refrigerator can't be fixed, they should go buy another and put it.

My garage door was all jacked up. American Home Shield sent a guy out three days later and he came in, took two pictures, and left. And then, they called me back and said it was not covered. I had to call another guy to come here because the previous guy didn't do jack **, and he said it had something to do with the opener. The opener is stuck, and then it caused a rip on the top of the door. They were like, "Well, that's not what our guy told us." I said, "Your guy was here for 10 seconds, took two pictures, and left." I screamed at them and told them I was going to cancel. They told me I had to go to cancellation services, I was then put on hold for 20 minutes, and then I planted the phone down. It was terrible. I've had one other claim and it wasn't covered either. The warranty is already paid for the year, so I will just run it until it expires and not get it again.

My sister in California has American Home Shield and when things broke down in her house, she told us that they were very good and she really referred them. She really liked them a lot. So, I decided to sign up for me and Daniel and we liked it. We're on Social Security and we can't really afford all these other expensive cases. Our air conditioner stopped working. I called American Home Shield on the phone. Their claims process was easy. They said a guy from Crispy Air would call us to make an appointment. And so, we made the appointment. The first time they came, it was Cory who was here. He was very nice, he introduced himself, and he came in. We told him what was going on. He went up into the attic and he took pictures of it and he said it looked very dirty that the stuff up there had come down. The air conditioner stopped four different times after he fixed it, and then it stopped again. The air conditioner is about 13 years old now.

I'm very pleased with our experiences with AHS and I recommend them highly. One trip out on a major appliance and you're paid for for the year. Recently, we were having a toilet that was leaking around the base. A young man named Gavin came out and figured out the problem. He was fantastic.

It's been very easy to submit claims to American Home Shield. I usually do it online. Aim High came out recently and the technician was really nice and informative. We were kind of concerned when he pulled out the thing. He kind of just went over, "This is normal for home stuff and things like that." Apparently, they had put two GFCI on one wall. So, with one plug, it knocked out one side, and then the whole back wall. So, we had like a whole room that was knocked out. We thought we had another room that was knocked out as well. He said, "No, it's fine. This switch is attached to that." We didn't know this whole time. In the second room, he said, "No, it's the switch." On the other room, he ended up changing out one of the GFI. He was very nice. He made sure that he set everything for us. My whole experience with AHS, so far, has been relieving.

Claims submission is simple. You're able to put in a description or whatever there is that needs to be fixed or addressed. One time, I was having a backup into my dishwasher. The service contacted me earlier in the day then they were able to come out the same day, and the problem was resolved as well. Everything was smooth.

The stove wasn't coming on and the oven wasn't heating up. I called American Home Shield and the contractor came and diagnosed it as a part out in the baking heater where it turns on. The broiler worked but the oven would not so he placed an order for the part and then came back once the part was received. He put it in and it worked fine. The claims process with AHS was very smooth and the contractor that they sent was good to work with. So, it was a pleasant experience.

The rekey process was easy. The tech did a great job. On the other hand, we had an issue with the plumbing and American Home Shield declined to approve the work that needed to be done. The plumber that came in to assess the job cut a hole in our sheetrock. My understanding is AHS covers the access, the sheetrock and the painting that needs to be repaired now because I got a big hole in my wall. Make sure that before you get the home warranty, you understand exactly what it covers and what it does not.

The plumber came out for our garbage disposal. He was professional. He explained everything that he was doing. He showed me what was causing the problem in the garbage disposal. He was very good. American Home Shield is awesome. Every time I call, they're very professional. I recommend them to anybody.

United Air Temp came and diagnosed that the faucet was leaking so they replaced the faucet and the hose. In the bathroom, they replaced the valve but it still was running water and more loud. When the guy came back with the faucet and replaced the handle as well as the valve again, it was all good. He was amazing. I didn't even have to ask him to put on the shoe slippers. He did all that on his own and I really appreciate that. He wore his mask too. He was very professional.

Arno Appliance Repair is great. The guy who came for the dryer was nice and very professional. It turned out he couldn’t do it. It wasn’t the dryer, it was part of the electrical system. So, he reported to AHS and AHS sent out an electrician who replaced the breaker. The service was really good especially as Arno was the one who arranged for the electrician to come out. I didn't even have to do that myself. It was a very prompt and efficient experience with AHS.

I needed to have the stove fixed and field a claim for it. That was fine. In a week, someone came out for the service. The service people had to come out twice because a part had to be ordered. We put in the order weeks ago and they just finished repairing the stove a week ago. The stove is working fine now.

Recently, I had somebody come out and fix my washing machine. Then, I had somebody come out and fix my kitchen sink and one of my bathrooms. Both guys did a really good job. The guy with the dishwasher, was on time, professional, and answered all my questions without rolling his eyes, which was really nice. In terms of American Home Shield, they give me GPS coordinates of when the person’s coming and arriving. They tell me they can send me an email, letting me know when people are on their way or when they're 15 minutes away. And usually, all the people that are working at American Home Shield send me an email and call me as well to let me know that the techs are on their way. So, they've been really nice and I'm very satisfied with their service so far.

American Home Shield has been good over the years. We like them. When we bought our house two houses ago, our Real Estate agent kicked in a one-year warranty with AHS on the previous house. We kept it after that because it had been good for us. And it continued to be good for us. So, when we bought this house, the owner didn't want to budge on the price. She agreed to kick in a year of AHS on this house. And then, we just kept it. We upgraded it a bit after that to include some of the pool stuff. Recently, my stove oven was not working properly. Diaz and Sons was excellent. They replaced the motherboard. The stove has been operating fine.

I'm at the point that I wanna cancel because they're taking my money and not helping with anything.

The hot water heater went bad and the contractor did amazingly. They came out on Monday and would have been able to install it on Wednesday but I wasn’t able to. We did it on Thursday and it was great. Everything went smoothly and the techs were clean. I had a claim with American Home Shield a year and a half ago for the air conditioning. The contractor came and fixed it, and I didn't even have any interaction with anyone. I was happy with my experience with AHS and how it went.

Somebody is being sent out for the washer. They’re supposed to be arriving tomorrow. On the website, sometimes American Home Shield will assign a company but you don’t know if they’re gonna call you. You may get a notification that they’re going to arrive on a certain day but it’s not noted anywhere on the website or anything like that. I won’t get any notifications until maybe the day of or the day before. Then it’s not really clear the notification that I receive is from American Home Shield. But this is more of a usability thing on the website and the technology part. Other than that, the rest of it's great.

The water heater needed to be flushed out. The claim was easy to do. It was all on the website, and it was all done within the same day. The tech was great. American Home Shield is prompt and reliable.

I call my claims in and sometimes, the reps are a little hard to understand but we get the message through. One thing they should improve on, though, is when somebody calls to place a service call, the reps should know if the specific item that needs to be repaired is covered. A lot of times, they don’t know and then, they place the order, the company calls me, and sometimes, they don’t cover it. But overall, AHS is pretty nice, pleasant, and willing to help. I’d recommend them.

I haven’t had any problems submitting claims with AHS but they could do a little better screening on the people they have come out and represent them. We had a plumber who fixed a simple valve on the toilet and he ended up making two return trips just to get the same valve fixed, which was a $9 valve. A-1 has been out to the house multiple times over the last year and a half for issues with heating and air conditioning. In the past, they did real well but this last time, they fell flat.

The icemaker was worn out and when AHS sent out Angel Appliances Repair, they replaced it. It was wonderfully done and the contractor was an excellent company. Their techs were prompt and wore PPE when they came out. But I have two other claims with AHS and my experience has been terrible. One item is for a noisy ceiling fan and when the guy came out and looked at it, he said that it didn’t look the right size motor to him. Then he went away and we never heard from them again. The other claim is for the boiler repair and when the first guy showed up, he said he didn't do boilers even though American Home Shield sent him. The next guy who showed up said that the issue was more complicated than he thought. He said he didn't do Rinnai borders and that he had never looked at one. So, he went away.

We had an issue at our house in New Orleans. My furnace wasn't producing any heat. So I filled out something online through the American Home Shield website saying that either my furnace stopped working or it wasn't producing any heat. A furnace person came out first and said that it was an electrical issue. Something was submitted to American Home Shield and I got a notification to contact Hendricks Electric. They came out and then they fixed it.

The biggest scam I've ever been a part of in my life. My well pump broke and it was a covered service under their contract. We went two days without water while they tried to find a contractor. On the third day, the lady in the Philippines told me to wait another 4 hours before I could call a local contractor. After the four hours went by, I called a contractor who came out and fixed my well pump. I submitted the claim for $2900 and they DENIED it because I didn't use one of their contractors. Honestly, I should file a lawsuit but I can't ever deal with this company again. When I say they are the worst, trust me it doesn't do it justice. I have no idea how they are still in business. If I can save one person from using this company then I've done my job. They are the WORST. Just google "AHS SCAM" and have fun.

AHS does a great job. It's more of the comfort of knowing that it's there and the issue will be taken care of. When something goes wrong, I just do an online request for service and within a few hours, I have service. Filing a claim is very easy and that makes it worthwhile as well. The claim on the washer went well. The guy came in and fixed it in 30 minutes.

We had a flame sensor go bad in our furnace and so it it was just blowing out col air. We called the issue in and AHS was able to get it fixed pretty quickly. Since then, the furnace seems to be working fine.

American Home Shield isn't that expensive and it's worthwhile when you have some major costs to fix 'cause it covers it. When I first moved in here two years ago, something happened with my central air unit and the guy fixed that before I even got home. He was out there working on it. When my water heater wasn't heating, Simply Plumbing got here quickly and took care of it. They've been here a couple of times now. That's usually who gets sent when it's a plumbing issue and it was the same guy too. They had to order the part, so it took a week for the part to get here, but it is what it is. When my toilet needed to be fixed 'cause it was leaking underneath, Simply Plumbing had to take care of that as well.

My kitchen drain was clogged. So I told American Home Shield that I needed someone to open up the drain. They immediately scheduled it and the gentleman came out. He put something down the drain to open it up and then he left. Overall, my experience was great. The Lindsay Company did an excellent job and it was just very simple.

It was easy to reach out to American Home Shield. I've done it online. The tech from Air Majesty had to go up, the air conditioner in the attic, and change out a part. It was pretty simple. He knew what the problem was and what he was doing. He fixed it right away and he was on his way. I had American Home Shield several years ago, sold my house, and moved somewhere else. I never picked it back up until just recently. I'm glad I have American Home Shield.

Submitting a claim online with AHS was easy.

In the few times I've had a issue, they jumped right on it. But there was a time when I kept having the same issue and they finally replaced what was wrong. We had Urban Enterprises come out recently and my wife said they were very efficient and well-mannered. They walked her through the steps and let her know what they were doing. They made sure everything was working right before they left.

Thompson Plumbing, Heating & AC did a great job. They showed up on time. Right now, we're waiting for the furnace to come in. But American Home Shield is another story. I've been with American Home Shield for five years now with two homes. This is our new home. Our older home is over in Monroe. Everything over there was wonderful in Monroe. We had a furnace and a washer and dryer replaced and had them come for incidental things. That was good. When we moved in here, a lot has changed with American Home Shield. I'm very disappointed.

I had an electrical outlet that wasn't working. I did the claim through the Home Shield website. One Way Electrical came and fixed it. They were great.

The guy from JD Appliance and Repair came when he said he would. He was nice and he fixed the refrigerator and the microwave. But the microwave isn't working. I called and I didn't get an answer. I haven't gotten the chance to call back yet. I paid the $75 and they just wanted to replace a part of something. But I think I need a whole microwave as it's not getting hot.

I had called AHS to service the microwave because it didn't work. The first technician came out and he said he was going to order a part. Two or three weeks later, I was called by American Home Shield to tell me it couldn't be repaired. They were going to replace it. I went to the whole thing of ordering a new microwave. They came out to install it within the week of determining that it needed to be replaced but they couldn't take the existing microwave off. They couldn't unscrew it to replace it. So they left the new microwave there and told me that somebody else would have to come out to remove the microwave then install the new one.

Recently, I had a service call to American Home Shield and I called because what had happened the last few times was somebody came out here and the warranty didn't cover what the repair was. But AHS never said anything. When you go online and place a service call, it never says specifically all that. So, I was a little disappointed. I pay $80 and have to pay the guy a couple of 100 to fix what I needed to be repaired. I mentioned it to the lady when I called this time, and she said that has been known to happen. She said, “That's why it's always better to call.” But sometimes you can't get through or you're waiting on line. I'm not paying all this money every year $700 to pay for a service call, and then they come out, and I'm paying even more because it's not covered.

AHS is great home warranty company. I enjoy having them. They send people out like they said to fix my bathroom and my drywall. The plumber was good. He was very nice. The issue was with my showerhead. When I had a plumber out there before, he didn’t tighten it or do something right. So, the plumber this time had to cut in the drywall and remove that, put another pipe in and tightened it up. Everything was good.

I called AHS to file a claim for the microwave and the rep was really helpful. Something was wrong with their online system and I couldn't do what I needed to do. The tech came out and had to order parts. It took longer for the parts but he couldn't help that. Other than that, it was good and the tech did everything he was supposed to.

The hot water tank wouldn't put on hot water. Draingo came out and change something in it. They were very professional and it took them 10 minutes. Everything is working fine. I've had American Home Shield for almost two years now and I like their promptness.

I did one claim on the internet and my husband called on another. Both were easy to do. Recently, something was wrong with the heat pump. The person was here on time and took care of the problem right away. The tech had to replace a capacitor. He was nice and professional. American Home Shield is awesome.

We had signs of water damage coming through the ceiling from our upstairs to our downstairs. I initially thought it was on the wastewater side of our system coming off of the kitchen and one of the two bathrooms upstairs. The people who came out were extremely professional throughout the entire visit and were timely. They diagnosed the problem to be a leaking shower pan and not part of the actual drain system. It was just the shower pan was cracked and was leaking through. The tech gave me a recommendation for somebody. I highly recommend this service company and would use them again. I've had great service with American Home Shield since I've owned the house. The only thing was they didn't offer me a discount to re-up until after I let it lapse. If they are willing to do that, why not just do it upfront and offer an incentive to renew.

I had an electrical issue with the heating system. The system didn’t seem to be warming properly. The rep that I talked to was very helpful and they gave me information regarding the company. A Advanced was the name of the place. It took a bit to kind of coordinate when the person was coming but as they got the day of what we scheduled, they sent me something to let me know when he would be arriving, so that was helpful. The service went very well. They checked out the internal of the system and outside as well. The guy did a really nice job explaining what the circumstance was with the system. So he was very helpful.

Sears came about three weeks ago, but they had to order a part. So, when the part came in and I called American Home Shield to let them know the part was in. Then they sent Sears back out. They said that Sears would contact me and let me know when they were going to be coming. Sears let me know when they were coming. American Home Shield did a tremendous job. I was pleased with everything. I have a good experience. If you don't have it, you might want to get it.

The plumbing claim was resolved and it was awesome. The people I dealt with were great. Sometimes, even though I like to talk to people and I like to hold somebody accountable, sometimes it's more of a hassle the way that the companies make it because they want you to go online. That was my first experience and I enjoyed it. It was quick and it was efficient.

American Home Shield was wonderful and professional. We’ve used them in the past, and they've always been great. We had a microwave that had went out and so we had asked American Home Shield for help. It was taken care of efficiently and quickly. I go to the website for the claims. The process is very easy. I love it. Someone came and repaired the microwave, but unfortunately, I had to make a new claim. It went out again. I just did it this morning, so they're coming back out. They've already called and scheduled for tomorrow morning. Every time, I've been very satisfied. If a friend asked me about it, I would tell them not only does it have great cost effectiveness, but everything that I have requested has been met above what I ever expected from any warranty. I'm very pleased with American Home Shield.

I thought the striker had went out in the oven part. Every time I kept trying to light it, it wasn't keeping a light. The guy came out, looked at it and tried to do what he could to fix it. He went out and made his phone call. His supervisor told us that because the oven is 16 years old, it was best to replace it versus trying to repair it. I appreciated that he told me that. He closed it out. He was very professional and prompt.

We've been having the same problem with our pool. The guy from Watertight Pool & Spa was sent out and he replaced a couple of parts, and then it started doing the same thing. He came back and replaced a couple of more parts and it's working fine now. The only thing is that when filing a claim with American Home Shield, I'm usually on hold for some time and there's usually someone that doesn't speak English very well. But then I've had a pretty good experience with them.

We had a plumbing claim and it took quite a while to get a technician. We were without hot water for two and a half days. Having none is a bummer and there wasn't an immediate response. That claim was actually expedited by a day for us. But on something critical, the response was not that good. Once the plumber got there though, he did an excellent job. He knew what he was doing and he pinpointed the problem very quickly. The plumbing is fine now. We got hot water. Six years ago, we had some experiences with American Home Shield and those were done satisfactorily also.

I've had other home warranty companies before and American Home Shield is the best I've had. I recently had a claim where they sent out a tech from A-1 Quality Care and so far, everything's working as it should. This is my second time doing this since I've been with them and so far, I haven't had any bumps. This is my second time doing this since I've been with them and everything went fine.

Sears did my washer and they were great. Submitting the request was easy as well. I just asked a lot of questions to the person, how fast they were getting in and out and the timeliness. I had a window from 8:00 to 12:00 and the guy was there at 8 o'clock. He showed up early and I like that. The guy even explained the issue to me. I'm not used to that. He kept his mask on and he showed me what went bad (the switch). That was really cool. A lot of guys don't usually come out and show you what's going on. They just fix it and leave.

I had an inspection done one month ago for the air duct system and I paid the $100 deductible to American Home Shield. The technician came out from Freedom Heating & Cooling and he did the diagnosis. He told me verbally what was going on and that during the construction of the house, the air duct system wasn't done properly. It's cold and when I turn the heat on, there are loud banging noises that happen every five minutes. The pressures build up and I haven't gotten a good night's sleep. The tech told me that whoever constructed the house didn't put indentations in the air duct system and a bit was needed to relieve the pressure coming in, because that's where all the popping noises are coming from.

I only had to do two claims with American Home Shield this year so I’m pretty happy about that. Getting the claims going is easy. Once I figured out that I could do it on the website, it was pretty simplistic. One claim was for the air conditioner that was making noise. I paid the $100 deductible then I got a call within 24 hours from the service agency. They went out there and fixed the air conditioner. No muss, no fuss. It was reasonable because it wasn't, “You guys need $10,000 worth of work.”

Seattle Home Appliance Repair came because our microwave kept popping the breaker. The guy knew exactly what he was doing. It was a great experience with AHS. All I did was call and the microwave was repaired within two days. It was really fast.

I recently had a problem with the heater. I talked to my daughter and she called American Home Shield. American Air came to my house and checked it out. They had to order a part. When the piece came, they came back and fixed it. I told my daughter that I was happy and pleased with American Home Shield. She said we have been lucky and fine working with them.

The hot water heater went out and the guy came out first day. They had to come back out a second time because there was an issue with it. But overall, I was very satisfied and the renters are happy about it. The property manager took care of everything. But as far as online, just keeping me informed throughout the process, that was extremely easy. I'm glad to have American Home Shield.

My heat was not heating. I notified American Home Shield through a phone call. The process was not hard. The service guy came in, went in the attic, and checked the heating system and replaced the board. Using American Home Shield was quick and effective.

Our bathrooms are above the garage and when we went out to the garage, there was leaking coming from the ceiling after we'd been running the water utilities in both bathrooms. So we put the ticket in and it was pretty quick. The next morning, we had someone out. They took a look, and a half hour of them being there, they replaced the gasket and it fixed the problem.

The fixture that is hooked up to my garbage disposal and the other pipe came loose. I tried tightening it up but it kept loosening on the other pipe. The tech said that One of my fitters was not long enough. He was magnificent. He knew exactly what the problem was and got in and out. Now the disposal is working marvelously.

My furnace was malfunctioning. Then it turned out that it was the thermostat that was malfunctioning. Submitting the claim online was good but it took a couple of weeks to get someone out. That took longer than usual but it was that time of year so it was not unexpected. The tech was prepared when he came. But he wasn’t prepared for how funky my house is so it took a second visit to repair the furnace. But it was not his fault. There just was not time in the day to make the repair with the way that the original piece of equipment was installed. But everything has been perfect since. I've been really happy with everything I've had to have somebody come out for. The contractors that American Home Shield has chosen are good contractors.

I was calling American Home Shield because my fridge was leaking water into the trays and the refrigerator part. The freezer was good, but it wasn't really cooling inside on the fridge part. Then the shelves would get covered in water. So there was water leaking from the vent. The technicians came. They were very friendly, polite and efficient. They got the job done, and they were gone. They weren't here more than an hour and a half. They fixed it. I haven't had any issues, and it's cooling good.

Our fridge was not holding temperature and making some loud noises. The guy came in, did a lot of troubleshooting and explained to me what he was doing. Whenever he figured out what the issue was, he explained it to me. He went and grabbed the part then he came back and fixed it.

I always recommend Home Shield to people when they don't have an insurance for the appliances in their house. I've had them a long time and the only problem I've had is that sometimes I get people on the line that are not in America and they're trying to learn to talk our language. That’s with everywhere you go though. Besides that, everything has been good. When my hot water heater wasn’t getting hot, the repairman came out and did what he was supposed to do. He handled it very professionally. He had to replace a part and Home Shield paid for it. Everything went well.

Redeemed Heating and Cooling replaced the filter and cleaned everything. They checked the igniter and all that. They were very prompt and very friendly. Normally, the people that are contracted with American Home Shield are very friendly and prompt. They keep in touch with us. We've had a couple of different issues with plumbing and they were taken care of really quick. The only one that we really had any issues with was our washer with Sears. It was a little bit trying. But after three different visits and misunderstanding as far as replacements and parts, the washer is working fine now.

I had a switch problem where my heating wouldn't come on. Higginbottom’s Heat & AC did an excellent job addressing it. I had another little problem with it and they came right out and fixed that too. I've been with American Home Shield for a number of years now and they have a very good system. The process that they use is sufficient to me. They've added extra items that they now cover, which is great. I've introduced three people to American Home Shield and they seem to be happy with it too, my brother, my sister-in-law, and a friend of mine.

AHS could lower their prices. They raised the service call and I've been with them a long time. It was $75 and now it's $100. It goes up every year. Sometimes, it takes a few days to get someone out here. They've sent out people that are not big names, but so far, everything has gotten fixed.

My garage door wasn't functioning right. The tech couldn't replace it because I didn't have a physical opener. But, he was able to reset it and he was very professional. The tech who came for my stove was horrible though. The issue was to check what was wrong with the burner because it's not lighting. The starter was not even turning at all. The tech just walked in and looked at it. He didn't even make five seconds and he was out.

I wasn't getting any heat coming to my vents. It was stuck on 72 and it just kept blowing. I called American Home Shield and it was an easy process. The guy came in, and he went all the way down those long stairs. He found out what the problem was. He was nice. He was done in no time. There was a wire that was burnt up in the furnace and he fixed it real quick. Everything's working. AHS was very, very good.

Some days, submitting claims is really easy and it's lovely and other days, I have to fight tooth and nail. I submit online to get it started. But with our pool, which is the one area that we have issues with, I always call because it's a mess to get what I need. Our recent claim was for electronic springs in the garage door that broke which a tech from Edelen Door & Window came out for. He was wonderful, courteous, nice, and professional. He went to work, had what he needed on the truck, and got the job done. AHS, in general, needs better contractors but Edelen was wonderful.

Amtec Services was very helpful to me with the stove. The tech was on time and was a gentleman. He fixed the stove and it didn't take him long to complete what he had to complete. The stove is now working perfectly.

We have two garage door openers and we had a power surge. It shorted the motors out on the openers. The tech from East Coast Garage Door Sales and Service texted me that he'd be here if it was alright and gave him a number to call him back if it wasn't. He was here when he said he would be and everything went smoothly.

Our AC claim with American Home Shield was fantastic. But I've had a bad experience in my last transaction. It was an issue with the oven and the stove. There's something wrong. The current claim that I had was about 10 days ago and the guy came about last week. I couldn't understand what he was doing exactly, but he replaced a part and then told me not to play with the power. Then the following day, we were using the oven and we found smoke coming in. So we stopped the oven completely. So what he did was completely wrong.

The tech came out for a routine furnace check. He wasn't even out there 10 minutes and it cost me $75. The service was nothing but just overlooking. It also took me a minute to get to them. Then I got to turn around and do the same thing for the summer. If it's all-in-one, why can’t they check both of them? He said, “We’re only scheduled to check the heating unit.” But other than that, they were okay. They were in and out. Regarding AHS, the price keeps going up, but it seemed like the service is not what I want it to be. But they're good.

We were with another company and we weren't very happy. So, we switched to American Shield. We did a claim this past summer on our AC unit. So, this is the second claim. There was an issue on the hot water heater. We called on a Tuesday and the contractor came out Thursday. The technicians ended up having to replace one of the heating elements. They were very professional and they were in and out of here probably in 30 minutes. The heater has been working great since then.

American Home Shield has been able to help us with everything on appliances and troubleshooting. That's why we continue to have their service. We wouldn't have been with them for 10 years if we didn't like them. It's worth the monthly spend, especially if you're getting a house that's older.

The compressor of the big 5-ton unit was making noise, and then all of a sudden, it stopped working. Rogers Heating & Air was our very first claim with American Home Shield and so they came out and requested to get a whole new outside unit. Then American Home Shield approved a new reverse valve. They ordered the compressor, but they didn't order the reverse valve. It was an ordeal to go back and forth with Rogers and American Home Shield, but they finally got it all taken care of and got the right part ordered. When it came in, the guy went back and replaced the outside compressor and reverse valve. Since then, it's worked perfectly. Then, when we had to change over to heat, and it worked perfectly too.

Our experience with American Home Shield had been incredibly easy and satisfactory. It was fairly easy to submit a claim, even on Thanksgiving. The issue happened in our vacation home and so our neighbors met the techs. Our neighbor pointed out how amazing the tech was and so great to work with. He was so on time and very courteous and he was clean. They just raved about how good the tech was.

Whenever I have an issue, they do the work order right away. They let us know everything, like who's gonna come and that they already called the company. You call and they’re so nice. They never said, “Okay, call me back.” They answered the phone right away. They don’t keep you on hold. For me, that's very important because they're quick. They fixed my dishwasher. They also sent someone to fix something on the bathroom, and then one time, they sent someone for my heater. They were really good.

There was a valve leak on the heating unit. The tech came in and he had the part and he fixed it. So it was all done the same day. It was a good experience. But I had a different one that was not so good. This is a new purchased home. The home is old, but we just moved in. When we moved in, we discovered that the ice maker on the refrigerator was not working properly. So we put in a claim for that. They sent a technician and he told us that it was a certain part that needed to be ordered. So he came back approximately two weeks later to install the part but it was the wrong part. So he had to reorder the correct part. When he came back to install the correct part, he told us that it was something different, and they had to order another part.

The contractor replaced some parts on the refrigerator and did a great job.

My issue was addressed expertly. The problem was caused by a contractor who worked on it and had not reattached a piece properly. But he was a plumbing person, not an appliance person. So the appliance guy, Precision Appliance, came. He diagnosed the trouble. He was unable to fix it himself because he couldn't move the unit. He made a couple of visits and we eventually got the problem solved. I couldn't have done it without his help.

The motor on the fan wasn't working and the contractor came out the next day. The repair guy said he had one in the truck. He took all the screws out and he exchanged it. I didn't sign any paperwork though, but it works fine. There's no sign that it was making a loud noise every time it was on. I’ve had American Home Shield since I bought the house in April. I’ve used them twice and everything is good. Every time I call them, they help me out and they send somebody within the next few days. I have somebody here working on the house in two days so, I don't have any complaints at all.

My stove went out on the 23rd. It was repaired last Tuesday. It took a little while because the first company couldn't handle it. They didn't have the manpower to lift the stove out and didn't have a second person to help. So, then American Home Shield had to find another company, and once they found them, they came and they did what they needed to do. They were very professional, and they did a good job. American Home Shield always follow through. I’m very satisfied thus far.

I would definitely recommend American Home Shield. Recently, we noticed that the furnace was getting warm but once it reached a certain temperature, it was cutting off. So, we called for service from American Home Shield. Cool Factory did hold up to their end of the bargain. They came on Thanksgiving day and were on time. They were very professional and cleaned up behind themselves. I couldn't even tell they were here. They had their masks and shoe covers on. Everything was good.

Plumb Genius had to come back out after the first time they came for the shower valve that was leaking. When the first technician showed up, it has multiple leaks. He fixed the majority of the initial leaks and a couple of days later, I noticed there was a little bit of a leak still going on. That was when I called him. I re-requested the warranty work and they showed up. The second technician was able to find where the second leak was coming from and everything is good so far. Both times they visited, they were very courteous and very professional.

Crispy Air & Heating came to check out my heating unit and do a tune-up for the winter. Everything went well. The tech was in and out in no time. He was professional and had booties on when he went in and out of the house. That was very courteous of him.

I usually submit claims online to American Home Shield. It’s pretty effective and I don't have any other way. LoneStar Appliance is really good about getting the request, and then following up with me pretty promptly. Not all service companies do that. They're great and do a wonderful job. They've come out several times since I've owned my home. I like the gentlemen that they send. They're always professional.

Murray's Plumbing and Heating figured everything out quickly. The techs were straightforward to the point. They let me know different things about what I should and shouldn't do. They cleaned up after themselves too. While I'm paying American Home Shield every month, in the long run, whether or not I have something go wrong, their warranty is definitely good to have. It has saved directly out of pocket, hundreds of dollars.

The switch was not working in some of the rooms. The lights wouldn't turn on. Switch Electric was sent. The breakers were out and it was resolved.

I've had National Platinum Service out here twice for the microwave and stove. It turned out that it was a flipped. It was a power outage and the breaker box, whatever it did, it turned off somehow. The technician turned it back on. I was afraid to do it because it was listed as dining. It wasn't listed as the stove and microwave so I didn't want to touch it because I didn't know if I did, something else would happen.

Everything is fine with American Home Shield. I make a phone call when I have a claim and request someone. They give me the number of who would be coming out. Usually, someone comes out the next day. The latest would be two days. The process is simple and there's rapid response. When one conditioner wasn't blowing hot air, the service people who came out were very polite and they fixed it. I'm pleased with it.

The technician spotted the problem straight away, ordered the part, and came back and fixed it the next day. It was a regulator - the part that regulates the water that comes into the house that goes to the water heater was not working. When my dishwasher is not working, American Home Shield was fast in sending a technician to check my dishwasher. But he wasn't a very efficient technician. I had them come back six times. And then, they claimed AHS closed the case, did not repair it, and said that it must be under the warranty of KitchenAid, and so they would not handle it. So, I'm extremely disappointed with Home Shield.

Partshub handled the issue on the microwave and it was fixed. Submitting a claim with American Home Shield can be difficult. But sometimes, the process is just fine. It just depends on what you're calling for and who you speak with. Then we wait the next day for the supplier to get back to us. But sometimes when you wait until the next day, the appointment won't be made until one or two weeks out. That's the issue I have 'cause I have an elderly mother that lives with me. It'd be nice if the supplier could get back wwith us the same day instead of waiting 24 to 48 hours.

It's easier for me to call in. I got so much going on right now and the phone is quick. When the repair guys came out, they were professional and nice. They had to come out twice though. The first time that they came to fix my unit, they thought the issue was something minor then it stopped working that night after a few hours. They came right back out within the next few days to fix it and they replaced whatever needed to be replaced. Right now, my heater is working good and things are well. I'm warm, which is so important 'cause it's cold. I hope nothing else is wrong. The only thing is that when I called into American Home Shield, I was told that when the repair guys come out to service, they would also clean the floor if needed, but they don't. It's another service.

I turned on the heater but it wouldn't work. Carolina Custom Comfort came out. It was warm that day. Then, it got cold a couple of weeks after that and the heater didn't work. I called the tech back and he fixed it. He was great and very trustworthy. This last time that I've called AHS was a whole lot better because a while back, my washing machine dryer went out and it took five weeks before I got it fixed. It was hard for them to find somebody that worked on Samsung dryers. The guys that eventually came out with Samsung knew what to do. Also, calling AHS is unbelievable. I've sent in some complaints but I figured they fell on deaf ears. I just used their app and that seemed like it worked out pretty good.

AHS is very good. I like them. They are usually prompt. They have you pick the vendor if you'd like to. My recent claim was for my air conditioning unit that was leaking water. The tech was very professional. He was able to answer most of the questions that I had. By the time he left, everything was working properly.

My outlet out back wasn't working and I had an electrical claim with American Home Shield. The electrician took out the outlet and replaced it with a new one. It was good and everything has been fine.

AHS sent RR Jones Mechanical for my heater and it went pretty smoothly. When I called them, it wasn't working. But when the guy got there, it started working. He said it was working fine.

Our garbage disposal was leaking and would not turn on. I was given a list of steps to try but none of them worked so I put in a request for service with American Home Shield. That was very quick. The service company came out the same day. The tech had a garbage disposal in the truck just in case. He evaluated our garbage disposal and determined that it was just old and the parts inside had broken down. He replaced the unit and was done.

I’ve had three homes with American Home Shield, so I've been with them for many years. I have a lot of claims and everything’s been well. I’ve been satisfied. Recently, the repair for my dishwasher was great. We set up the date and the tech got there as soon as I wanted. He did a great job. He fixed my dishwasher and it went well.

The washer and dryer went out. The tech came and repaired the dryer. It's still working. But when he repaired the washing machine, I tried to wash and the whole front of the washing machine came off. As it was spinning, it was jumping all over the floor, so I had to stop it. I thought I had too much clothes in it, so I took some clothes out and I put on a small load. But it was still going bonk, bonk, bonk when it was spinning. So I called and I reported it. They said they would send somebody out. They sent somebody back out but he said I wasn't home. My car wasn't here but I was across the street at my neighbor's. My neighbor and I never saw him come to the house. When he called to say he was on his way, he left a message on the house phone. I didn't notice it until two days later when I was checking the house phone because it hadn't been working. But I told them I keep my cell phone with me 24/7 because I do a lot of work for the VA.

The furnace quit working. I still think it's cold in here. My thermostat says 74, but I'm cold. But my biggest beef was I got a notice in my email that my $75 didn't come out of my account, and it was delinquent. But there is no way. My bank never accepted it through there. But I have talked to somebody through American Home Shield and told her, “Hey, I just put a claim in two days before that, and it went through and everything. And you've got the same account. It's got the same account number. So it's not my fault. It's in there.” She finally got it resolved. Three days later, it finally came out of my account.

American Home Shield is awesome and I really like them. They're very professional and expedient. These people will call with an appointment and let me know the whole process, what to expect, and who I'm supposed to talk to. I just purchased the house and all the appliances were supposed to be brand new, and I couldn't understand why the dryer was going out in the first place. ABM Appliance and Electronics Services called me and made the appointment. The guy came out immediately to do the assessment. Then he went to order parts, and then that was where my insurance company came in. It just took some time to get the part because American Home Shield ordered it, not the company. As soon as they got the part, they immediately fixed the appliance and did a wonderful job. Everything was great. People should get American Home Shield for their homeowner's insurance.

The guy that worked on the valve of our trailer heater was great. We had to wait about three weeks to get the parts. But that was fine. It wasn't getting cold. They got it taken care of right on time. I like the guy who came out. He worked with us at our other house too. I wish they’d send him every time.

I had an electricity problem. In two days, a tech got to my home. He was knowledgeable about his job and it took him 20 minutes to do what he had to do. He was very professional. Everything has been fine since then. AHS is a good company. I had their warranty at my old house under my mother-in-law's name. We moved and got our own home and we got American Home Shield as well.

I had technicians who helped me do the dishwasher repair. The first tech couldn't repair it. The second tech said that my dishwasher is too old and that he couldn't fix it. He said I needed a new dishwasher. American Home Shield immediately referred me to buy a new one. The third tech who helped me install the new dishwasher was good. If the first contractor AHS sends is not could, I can't change it to the other one. They will charge me another $75 for it if I want to change the technician that I don't like. That's not fair to me. Also, every time I call Home Shield, it takes me over an hour to reach customer service which is normal because it's pandemic. Other than that, I still recommend AHS.

It wasn't going down when I flush the toilet. More Than Plumbing was assigned and AHS gave me the contact person if I needed to call. They sent a plumber and he snaked the toilet but there was a foreign object there, so it wasn’t fine. They suggested replacing the toilet and AHS doesn't cover it because of the object, it’s not a natural thing. I don’t have $500 so we didn’t have it done. But it would have been nice if they replaced the toilet.

We have a claim for our valves in the garbage disposal. I had to reschedule that from last Thursday and nobody contacted us yet. At the same time, our heat went out a week and a half ago. We went four days where the unit was not working. We checked our warranty, American Home Shield, called, set up a claim. I called a 1-800 number, and the person on the line set up and did the claim. They sent us emails to verify the information that we spoke about. They connected with a local company who came out here that Monday. He was here first thing in the morning, didn't take longer than an hour, went up in the attic and looked at the issue. He noticed our unit was about 20 years old and the things that needed to be fixed. He prepared some quotes for a potentially new unit or for his company to come service our current one. He explained everything to me, took pictures, fixed it, and was on his way.

My dryer was stuffed up with junk. The thing that goes into the wall had all kinds of lint. It was a mess. It was drying, but it took an inordinate amount of time. The guy that came out was wonderful. I couldn’t have been more pleased with him. He was kind and considerate. He explained to me that an animal was building a nest in there. I was very satisfied with him. He’s one of, if not the best that I’ve had come out here for anything. That was a very good experience. The dryer worked, and it’s working now.

I like AHS. We had it originally when we bought the house and we kept it for about four or five years. We had let it lapse then we went back to them about a year later. When I call, they give me an appointment. Their people usually show up on time and the problem's always resolved. We've only had an issue with one in the years that we've had them. They're a good resource. They are reliable, dependable and very reasonable. They pay full price for a lot of things they've replaced like the garbage disposal. They fixed the refrigerator that we would have had to pay like $3,500 to repair, and it cost us 75 bucks. We had an issue with our heating and air and they repaired that. So, we've saved a lot of money not having to pay retail prices for it. Recently, the garbage disposal wouldn't turn on. The guy showed up when he was supposed to come. He was personable and he wore his mask. He connected two wires that had come loose. It fixed that so it was good.

I've used AHS twice and both times they did really well. My garbage disposal was broken and Greenway Home came and replaced that the next day.

The claim was the first thing that I had trouble with and Everyday Heating and Cooling was fantastic. They did what the other company had screwed up. The other company kept telling me I needed a new heater and I did not. We couldn't figure it out because I had the home inspected. I ended up sitting for a week with no heat and they didn't have enough people to come out and do the work. I don't know what was going on. I was treated by several people like a child and there were several people that I asked to return phone calls to and I did not get phone calls. So, I'm not happy with them. I hope American Home Shield is not working with the other company anymore.

I'm a realtor and one of the reasons why I often choose Home Shield is that we have a nice in-house rep that comes to our office and gives us good information. That rep explains different things about the home warranty or what promotions are going on.

The first people that went out there for the toilet only looked at it and left. 1st American Plumbing, the second people that went out there, said it was an easy fix but they needed to get an approval from American Home Shield. They said after they get the approval, they could come back and fix it. The guy was very good. He knew what he was doing. He took out the toilet, cleaned everything out, replaced the seal and everything went smooth. It was a very good experience with American Home Shield.

My dishwasher quit working about 10 or 15 minutes into the cycle. It quit working and it flashed auto heavy, and they just stayed like that. The circuit board was out. Then, we called, the contractor came out, and he looked at it. And of course, when he came, he was on the run. He was like, “There's nothing I can do.” He told me it was probably a fluke and would never happen again. I was like, “Okay, cool.” Two days later, I went to run the dishwasher. It ran for 10 minutes, and it started flashing auto heavy. The exact same thing. I called again and AHS said it would be almost three weeks before the tech would get out here, and I said, “That's not acceptable.” I wouldn't wait three weeks. AHS got me somebody else to come out.

A lot of our refrigerator issues in the past were leaking and freezing over. J & W came over five times and repaired it. We’ve had replacement parts three times. Unfortunately, after this past visit, it was still leaking. So J & W declared that it was unfixable and it had to be replaced. The tech was very professional, very good and understanding. Every time I called, they usually came the next day.

The techs are very good and I’m very pleased with them. But every now and then, they have to come out again because, for example, it was a different part. I suggest they only come out once. Also, I have situations with some contractors that don't answer the phone, that I have to call three times and reschedule, and that I have to call AHS until they give me somebody else. Then, I have to get charged and wait like a month to get refunded because I have to pay for the service first.

I filed my most recent claim due to electrical issues and the electrician was out in 10 hours. It was really prompt and I was very impressed. Also, he seemed very competent in what he was doing and he was very helpful. He listened to what we said, fixed the problem, and left. Everything has been good since.

The issue I had on November 25th was a leak in my kitchen. We thought it was something underneath the sink but it turned out that all my pipes have to be redone in the house. I called American Home Shield and they said they would cover anything within the walls of the house. They sent out a plumber from Robert Phillips Plumbing and he replaced the valve shut off. They offered a temporary fix for $189 but AHS wouldn't authorize that. They assigned another plumber who's supposed to come out.

Warhold Mechanical was good. Our furnace is working fine right now. We have AHS on a lot of properties and they're fine. I will recommend them.

I've had AHS for a year and a half and I was ready to cancel them. There was an incident where my dryer broke and they may have gotten my orders mixed up with somebody else's. They kept telling me that the technician was saying that I needed to clean out my lint filter and that wasn't the case. I needed a part. AHS wouldn't budge from what they said the technician said. When the part came in, the company called me and said that the part was in. They asked if I still needed the service. By that time, I had already had to buy a new dryer because AHS refused to believe I needed a part. That cost me $1,000.