American Home Shield Reviews

United Air Temp scheduled the service and they came in on time. They said that there are some issues and then they ordered the part. I thought they would come a week after but the next day, they called me back to reschedule. They came earlier than what was scheduled and they changed the part and fixed the issue. They explained to me what the issue was and then after fixing it, they explain what they fixed and how they fixed it. They also gave me some instructions. It was significantly a very good experience and I was really impressed. They’re a very professional company. I’m very happy with American Home Shield. The claims process is very easy. I just go to the website, enter the information and then submit it.

The heater was not turning on. The technician from United Air Temp Heating and Conditioning came out in a full mask, which I appreciated. He looked at it and he diagnosed the problem right away. He had the part on his truck and he fixed it. That was awesome. I had heard bad things about that company so I was pleasantly surprised. The technician was really good.

We moved on January 13th of last year. We had some plumbing problems and neglected to call Home Shield, and it cost us about $500. We learned quickly the value of the program. We had an appliance claim this most recent time and AH Appliance Repair came out. The guy was wonderful, professional, quick, got to the job, and punctual. This is the second time he's been here and it makes it easier if you're familiar with him. He was very much a gentleman. He wore a mask and also kept a safe distance. One thing I'm a little bit concerned about is that it's time to renew our policy. We live in a 1,100 square foot condo and the cost shouldn't be high for our needs. I'm wondering if there is any kind of a price adjustment with the size of the home.

We had two claims in the same week. Air Pro Master came for the toilet and the guy fixed it. It was done in 15 minutes and he was out of here. There was also an issue with the pressure sensor on the washing machine. Usually, whenever we have a contractor from whatever company it is, they always come and fix it within 30 minutes. Get AHS if you have a new home.

My furnace was not operating correctly. Fast Response came in and assessed what was going on. Nate was the technician and he educated me on the process. He mentioned that there are more efficient furnaces out there. So I'm looking into that. But overall, he looked at the thermostat and at the thermocouples, and he made sure everything was working well. He assessed that if I wanted to have more airflow in my house, I needed to upgrade the furnace. So he did a good job.

The guy was wonderful and everything is working. AHS did what they advertised that they would do. Everything is great but it's hard to file a claim with them if you're going to do more than one claim. I could put one in but it wouldn't let me add anything. So, I end up having to talk to someone to add other things to it. But I love AHS and I've referred three people to them. Two of them already signed up.

We've owned our house since early 2015 and AHS was part of our purchase. We've been re-upping it ever since. We've used it for a variety of appliances and issues we've had and we've been really happy with it. We always get people who are professional, who do a good job, and who know their stuff. If they can't fix it, then they legitimately write us up for a new product so I had a few appliances installed like a new dishwasher and a new washing machine. We picked up the difference but I definitely think that it’s been worth it.

The ice maker and the water dispenser on my refrigerator was not working. So a tech came in and found the problem. I thought it was going to be much more of a problem than it really was. But it was just a matter of him reassembling some things that might be compromised. He's very detailed and very professional. He took his time and really explained everything to me. I'm satisfied with American Home Shield for this experience and for what I'm paying.

We had an electrical circuit issue. Submitting that claim to American Home Shield was very easy. The techs were able to come out the afternoon the next day. They were very nice, very knowledgeable and was very quick with everything.

My most recent claim was a furnace issue. Westside Air Conditioning came out and looked at the unit. They pulled some parts out, did some cleaning of the area, and identified that there was something wrong with the panel. They left, ordered a part, came back, and installed it. They did a good job.

Recently, I had Super Plumbers at my house and they did what they were supposed to do. I've had American Home Shield on and off for some years and my family uses it too. We have a problem because one of the vendors they sent dented our air conditioning unit's condenser. So, we were without an air conditioner for a week. AHS wouldn't replace it because that was considered normal wear and tear. Vendors coming and tearing a few things should be worked out for. They should be insured and we shouldn't have to come out of pocket for something we didn't tear up.

Orsini’s was very helpful and informative. They told me they had to cut me a check because they didn't have my stove model. However, it's taking forever just to get the check. It has been frustrating. I don't have a stove and dishwasher yet. So, I have to wash all the dishes by hand, and I haven't been able to cook my family a meal. My family couldn't even eat Christmas dinner because we didn't have an oven to cook a turkey on. It should be done. I shouldn’t have been out of stove. We're supposed to stay home and be safe, but how can we do that when we don't even have a working stove? So, New Year's Eve, we're not gonna have a stove either. So, I pay all my money for insurance so we'll be covered, but we're still waiting on a check. I'm not too happy with American Home Shield right now.

All Appliance was terrific. That was the second time I used my policy and they came in and fixed the issue. The only thing that I disliked is that this was over a week. I had no choice. I had a healing problem last year and it seemed to me the man came out much sooner. The long wait didn't happen the first time, but I have a friend that had been in the same thing. I had to call American Home Shield back and I had to get a second company. It took even longer ‘cause right away they canceled the original person that they set up for me. It was very frustrating and I couldn't get anyone to talk to them. I asked for a manager to call me back and I never got a call back.

American Home Shield fixed the really nasty plumbing problem that I had. We had a pipe break under the sink, and we were draining water every 15 minutes to try to keep it from flooding our house. They sent a plumber from Stallion Plumbing, and he replaced all of the affected plumbing under the sink, and it hasn't leaked since. He was wearing masks, and I made sure I put my mask on.

Joy Plumbing fixed a water leak on our pipe. They told me what the problem was and they repaired it. Everything is fine now. Overall, American Home Shield is economical.

I called AHS on December the 2nd and they sent somebody out here who said there was a missing part. AHS rejected the claim because there were missing parts. On another claim that I made through them, I'd gone on vacation in the summer and when I came back, my air conditioner wasn't working. They told me that they couldn't fix it so I had to get a new unit in the attic. I paid $4,047 for this new unit. For someone to come in and say there are missing parts, I don't know when, why or how it happened. I've been having heat for seven years.

I just moved into this house about four months ago. The tub is original and it's over 20 something years old. The drain thing was starting to crack and peel away, and I was concerned about leakage. I called American Home Shield because I wanted to confirm that it was covered. Once we confirmed it was under my coverage, everything went from there. The process was easy. One call and they put it in motion. I was told I would be contacted within was 24 hours if not the same day. The repair guy then came out to see if there was any problems with the connection or if there was any leaking going on and he didn't find anything.

I called American Home Shield when I had a claim and that was fairly easy. It seemed the furnace fan wasn't working quite properly. The tech did a good repair. It was a great experience.

The appointment with Queen Electric went fine. The issue was taken care of. It was something I probably didn't even have to call for. But it was great. The guy was on time and courteous. He showed me what the issue was and fixed it. On the other hand, the one that I had trouble with was an appliance company. They came to fix my microwave, dishwasher, and refrigerator. The guy was courteous. Everything was good. But when he left, he told me I would be able to use my microwave. He said he had to get a few parts. When he left, I thought I would be able to use the microwave because he told me that all I needed was a part. And I thought the part was for the turntable. But when I went to use the microwave, it didn't heat. There was no heating element.

I was having problems with my electrical outlet. I put in a request to American Home Shield and I didn’t hear for several days. So, I made a follow-up call and they told me that they were waiting to have someone respond. The person came out the following Monday. The tech told me what time he was gonna be here and came within that time frame. He was knowledgeable, very friendly and resolved my problem right away. Since he has been out, I haven't had any more problems. At first, I was very frustrated and disappointed. I needed the service because it was in my kitchen so I wasn’t able to fully utilize it. But the vendor was fine and the repair helped a lot. Now, I'm able to have a fully functioning kitchen.

Appliance Care Experts came out to my other house where my daughter was for an appliance issue. It was really easy to submit a claim. So far, everything's been great with American Home Shield.

There was another company that came out and the tech moved a bunch of heavy stuff and then left it all. He didn't move anything back. He came in and didn't ask any questions, started going through the crawlspace and trying to find stuff. My wife's got a busted back so she couldn't move anything back. It was a big mess. American Home Shield should not bother sending him at our house again. But the tech from GSSN was professional, friendly, kept his social distancing and followed all the guidelines. He came in, made the diagnosis, got the product and put it in. No fuss, no muss. He did a good job.

American Home Shield sent someone out and did what they were supposed to do. AAA was wonderful. It took a long time because they didn't have the part but we're satisfied. Everything else that's automatic is easy. But otherwise, it's very difficult whenever you have an issue. It takes forever to get ahold of someone to answer. You stay on hold for hours and hours. For example, we were wondering the status of the part for the oven and it took a long time to get someone. Also, we were canceling one of the policies because we sold the property, and again, it took forever to get ahold of someone. That's my only complaint.

I set American Home Shield up for my son because he bought a new house. He needed to file a claim, and everything went well. So, I decided to switch to the same company that I set him up for. I put in a claim because the toilet wouldn't flush. I went online through my account and submitted it. I then got a text message saying that somebody would call me on the next business day. I submitted it on a Saturday, and they called on Monday and scheduled the time. Proline Plumbing came out and fixed the toilet. He was here right on time and he did a good job. The toilet flushes well now. Everything went smoothly.

Every time we've had a claim with AHS, it's been wonderful. We've been with them for two years now and this is our second claim. We had a clog in the drain and the guy came on time. He was very professional. He fixed it and left. The first one was for our oven. It was a completely different company but we're very pleased.

The process of requesting service from American Home Shield is pretty painless. It’s online and it takes a few minutes to submit it. I have been dealing with them for the last couple of years. There’s been a time or two where it takes a few days for somebody to come out but that wasn't the case with the heating issue I had recently. The tech from MaxAir was out the same day. He did a little bit of troubleshooting, isolated it to the thermostat, and replaced the thermostat for me. MaxAir has been wonderful. They've been out here a couple of times for different things and they've done a really good job.

We got a little spell of cool weather and the heater wasn't working. We called AHS and their contractor came out. Within a matter of minutes, they had that diagnosed and fixed. They did a great job on diagnosing it. They were friendly and professional. Whether I had warranty or not, I wouldn't hesitate to call them back out and give them business again. I definitely recommend them to people in the area for sure.

I've had a few claims since I've had American Home Shield in the past two and a half years. They have been really quick in regards to sending out the claim and getting the companies that they're affiliated to work with any issues that I've had. There has not been a time that they haven't assisted me when I've called them. If there was something that they couldn’t assist me with, they would tell me what I needed to do to get the servicing that I needed for whatever issue I had. Any issue that I might have had once or twice was with the third party, and not really with American Home Shield. So all in all, I appreciate their service. Also, their pricing is fair.

American Home Shield responds fast in sending out the people that you need to your house to fix what's going on. It's simple to submit claims but when you do it online through their online thing, it’s a hassle sometimes when you really want to talk to somebody. The trouble with the unit was that the breaker was off on the box on the outside. The gentleman went out there, figured it out and turned it back on.

I filed a claim for our washing machine, which was not getting rid of water, and Beyer Appliance Service was scheduled to come out. Their tech was very polite, very efficient, and professional. It's been good with AHS so far and I would recommend them.

They ordered the part for the heater that wasn't working then they came back and fixed it. The process with AHS is very good.

When I submitted a claim yesterday for my refrigerator, AHS's system asked "What Appliance?" I clicked "refrigerator" and their system told me to tell it what the problem was. It gave me a choice between not cooling, not cooling too much, two or three choices, and other. The problem was that the fan is out of balance and it would make a racket when it came on. There was no place to type that. AHS should give me the opportunity to write the symptoms down a little bit. That would be helpful when they refer the claim to the local appliance repair shop. When I click on other, AHS should just give me an opportunity to free-form type 25 words or less in the description of the problem.

The claim submission was easy. I called in and American Home Shield set up the contractor. Then they contacted me and we set up a time. They came out with the parts in hand and fixed the garbage disposal, so I was very happy. It was within less than a week. The guy had to replace the garbage disposal with a new one because the other one was leaking water out the bottom. Overall, AHS is doing a good job. My mom's boyfriend has a house and he's not happy with his existing home warranty so I've given him the information about AHS.

It was very hard to get service in the area that we moved from. The service providers in that area actually stopped working with American Home Shield. When COVID hit, it became even more complicated because they would say we could source our own because they couldn't find a service provider in our area. I'd have to call them before the service provider did anything and we have to get their approval. But these providers were saying, "No, we're not going to sit on the phone," because it was taking us an hour to an hour and a half to get through to somebody. Their time was valuable and they weren't gonna stand there and wait until we got through to American Home Shield to get an approval for them. So we went through a little bit of a hassle.

I usually submit claims to American Home Shield online. I've also called. I've done both, and it's been easy. Recently, Excalibur came out. They had to fix something. The thermostat wasn't working, so they had to clean it. Unfortunately, it stopped working a few days later, and I'm waiting for them to come back. My experience, so far, has been very good. The only issue I've ever had is sometimes the maintenance people take a while to get to you. You have to get on their schedule.

I have an account with American Home Shield. When our furnace would come on and then it wouldn't, I called them and it wasn't difficult at all. The repairman then came, went downstairs, moved the box and tightened something up. The heat has been doing well since. We change our filters every three months and we keep up with the date when we change them. I recommend American Home Shield to friends. It's a good company, which is why I keep dealing with them. When they send people out, they normally come out within a day. We work along with the different companies and we try to make sure to keep up with the different things that they do.

One of my heaters wasn't putting the heat. Two days after I submitted a claim, Piedmont Mechanical Contractors came and fixed the heater quickly and efficiently. Most of the time AHS is totally great. This claim was very smooth and it was probably the best one I had. But, there was one before where it took four months to get by Home Shield because they made a typo on the address when they sent the check. The replacement finally got here still with the wrong address. It was impossible to get somebody who knows what they are doing to fix that. AHS covers the things they say they'll cover to the extent they say they'll cover it. It's just very hard to get in touch with someone when things don't go as expected.

I've been a customer of AHS for 12 years and I've had very few claims. It would be nice to have a rewards program if a customer has been paying into the program for all these years and hasn't had any claims. But the few times I've filed claims were handled satisfactorily. A recent one was when the oven was not working. It was set, but it wouldn't stay on. I filed the claim and GM Appliance Service came within the day. They did an evaluation and then ordered the parts. The oven was repaired within six days and is now working fine.

The garbage disposal was leaking under my sink. I had a number on my sheet that American Home Shield gave me when I closed and I called and spoke to a representative to file the claim. Then the gentleman that came was so pleasant and efficient. He did the job very quickly. Overall, the experience was great.

Day's Appliance was very polite and professional when they came out. They're always good. AHS has been good as well. But sometimes they go too many times on repair and I have to pay for the service call each time. So that's been frustrating. When I had a claim for the microwave, they insisted to repair it even though the technician said it should be replaced, and then it caught on fire again. For my refrigerator, the tech had to come out eight times before they replaced it. They repaired a 20-year old air conditioning unit, which seemed silly.

I called American Home Shield to file a claim. The process was easy enough. I was told to expect somebody within 48 hours and it took way longer than that. Four days went by, I called AHS and said, "Where's the company? I need my heating fixed." They said, "Yeah, we were going to call them." They called them and then they said, "You know, we're gonna find you a different company." I was a little disappointed at the time with American Home Shield, but the company that ended up coming was great. They came very fast.

I had a leak underneath my sink and making a claim for that went fine. The tech discovered the problem was the garbage disposal and he replaced it. That went well. There was also a leak on top from my Moen faucet. He said that I have to order a cartridge then they would come back out and fix it. I just hadn't gotten a chance to order that cartridge. I would have liked for them to fix the faucet for me or at least order the part.

I happen to be a customer for the last three years and I used to pay less premium like $400 for a year. Suddenly, this year, AHS increased by $250 dollars. I was thinking about shopping around, but I don't have time. That's the reason I'm continuing this. But $400-plus to $600-plus is a big increase. I'm seriously considering and going to shop around when I get some time. I have another service request that's still open. The second thing is about my water faucets and toilet sinks, some leaking. And when the plumber came and saw, and he suggested to replace the faucet handle, he gave me two options. He could either buy and replace and charge to AHS, or we could ask the warranty company if they could replace it free.

The Lindsay Company showed up on time when they came out to service the toilet and they called ahead of time like they were supposed to. They got the repair done and I haven't had any issues.

I've been happy with American Home Shield so far. My furnace would go off and not come back on again. The tech said it was the board that was bad. He changed it out and the furnace has worked well since. The tech had been out before and I really liked him. He did a really good job and he knew what he was doing which was very important. He worked hard to get things right.

American Home Shield is pretty good about notifying with the increases and I can understand that. They've replaced a lot of things for me in my house with little or no pay. I'm grateful for that. Also, submitting claims is easy. We had a plumber from Greenway Home Services for plumbing issues in two bathrooms. He has fixed one of them but he's coming back out for the other one.

I put in a claim to American Home Shield for my icemaker on my fridge. It wasn't making any ice. So, the guy came over and he fixed it supposedly. But two months later, it stopped making ice. Supposedly, the guy put in a brand new icemaker, and it stopped working. So I called AHS back again and put another claim. They wanted to charge me another $100. I didn't agree with another $100 charge so I was gonna cancel Home Shield. So, they put me on hold and they waived the $100 fee because they wanted to keep me as a customer. That was really good. I like that. They came out here with another contractor because I requested a different contractor because I didn't really like the first one. They took really a long time to fix it. But the second contractor responded really fast, and he came out and fixed it really fast, and it's working really good. I was really happy. I’d recommend AHS to my buddy. They’re really good.

Things are good when techs come out to my home to service my claim. For my most recent claim, everything was fine. I've had another experience with AHS that was a little more difficult but it was okay.

My furnace wasn't blowing any hot air. The contractor came out four times but I'm still having the same problem. The first time, they ordered a gas valve and then they put it in, and it heated up the house. But then it stopped. When the tech came out today, he said he was going to come back tomorrow with a thermostat. Overall, AHS responded back right away. But I'm not happy with the contractor they sent out because this should have been resolved last time.

My heat wasn't coming on. The techs said a fuse went out in the furnace. They provided good service and now the furnace is operating really well. Being with AHS has been a good experience.

I made five calls to American Home Shield’s help desk and each time, I spoke to a different person. They did their best to have our heat working within 24 hours from my phone call. So, I'm happy. They all did their job right and tried to help me because it was a weekend and we are senior citizens, and it was cold. The lady that I spoke with last was great. She found the company to come out and fix our gas furnace on Sunday morning.

The gentleman came out within a couple of days. He didn't have the parts so he told us once he ordered the parts, he would come in. He kept us informed whenever the parts got to him. Once they had the parts, he called us and set up an arrangement for him to come out and put the parts back in. The good thing is he put metal brackets which are way better than the plastic ones. He was very professional. He came in with his PPE. He knew what he was talking about. It was easy to talk to him and strike up a conversation on what needed to be fixed.

We came home and noticed there was water visibly running out of our cabinets, and the dishwasher was on. We've had a small leak from the garbage disposal and the sink unit underneath our kitchen. We noticed a bit of warping in some of our wood and called American Home Shield, and the contractor came out. They saw that there was a nut and bolt that was warped and not secured properly. That was what caused the leak. His name was Javier. He was very helpful and he fixed it within a half hour. We have warranty through AHS just for the first six months of our house that we bought. And we love it. They do a great job, they're professional and quick to fix the issues that are in need of fixing. We will probably continue using it in the future.

My washer wasn't working. The guy from J and W Home Repair was dispatched out. He found the problem and resolved it. The repair made everything a lot easier. I could now wash and dry my clothes. Being a part of American Home Shield helps mentally knowing that there is a resource out there in case things go wrong. I highly recommend it.

The water dispenser and the icemaker were really slow. I went to the AHS website to submit the claim and it was easy enough. I tried calling first then I got the automated message. I was trying to figure out whether or not what I was calling for was going to be covered but eventually I just went to the website because I was fed up with the automated service. I'm more or less old school and prefer to talk to somebody because I can get questions answered but online wasn't difficult. When I submitted the claim, they sent me an email and even on the website, it alerted me that the vendor was chosen. There was a number to call them if I wanted or they'd contact me shortly. They called or texted me the next day then I scheduled the time. Ace Appliance Repair was here for five minutes. It was a simple fix. They were knowledgeable and told me what I needed to do to make the situation better even after they fixed it.

Submitting claims with AHS was easy, simple, and straightforward. We had Kyka Tech come out for routine maintenance and the technician came in on time and explained things clearly. It was a really good experience.

J and K Plumbing came out the first time for the upstairs bathroom flush. The tank would fill up but it would keep running so they fixed it. Then we found out that our downstairs kitchen tap was not closing properly. We also had a stain on the ceiling. They looked at it and said that there might be a leak. We asked them to do it and they said that those were not in the order. We called AHS back, and the second time, we put in those two things. Two weeks later, the guy came in and did both of them. The tap is doing good but it's showing its age. It's still fussy and we just have to change the tap eventually. It was not of good quality. Then we have to keep an eye open on the stain if it gets bigger. I'm hoping that fixed it, but I believe this guy. I liked him. It's just that I'm not very happy with AHS because it's $75 per month and then $75 per thing. So, although the overall service is pretty good, it's quite expensive.

My unit wasn't turning on fully. The fan was running all the time, but the heating elements weren't turning on on the unit. The guy from HVAC Repairs was fantastic. He was very friendly, cordial, informative and knowledgeable about what he was doing. He was quick to diagnose the problem, knew exactly what it was and made the repairs very quickly. I was really impressed with it. This is the first claim we've done and I'm happy with the service.

AHS has a good product. Recently, ALFA Appliances came out because our dryer was not working properly. The guy was good. They replaced the part and everything's fine.

American Home Shield has been great. I’m an agent so I do recommend it to people. When my faucet wasn't working recently, the guy came out a couple of days after I did the claim and he was able to repair everything right then. The experience was much easier.

We didn't have a bathroom to use and it was bad. I called and Ace Plumbing Incorporation said that it might take a couple of days for them to come out. Then they called and said they had an opening. Within a couple of hours, they were at my door. They came on time and got the job done really quickly. We were very happy and I would continue to use that company. American Home Shield came through and better with this experience. I'm loving it. People need to have it because they'll never know when something might break down.

The most recent claim with American Home Shield was put in for my furnace. It was the heating and air that I've been using for a couple of years. Submitting that went very smooth. We were able to schedule the contractor to come out, then they came out and replaced the blower. I didn't use it over the weekend, came home from a weekend trip, and it didn't work. I did the recall on it, and they came back out and fixed it. The contractors are always very professional, on time, and very thorough. Everything was great.

I did a claim to American Home Shield online. It was really easy. It was for a garbage disposal and a water heater. The tech who came replaced both. They've been working good.

The technician came out for the drain and he was good. But he is scheduled to come out again because I am still having the same issue.

American Home Shield is easy to use. The technicians are always on time. There's good communication. I go online to submit my claim. I'll get an email or I’ll get a text, then the technician calls when they're on their way. That's very helpful. Recently, AHS had someone come to replace the motor on the freezer icemaker and they were very good.

I've had American Home Shield since September and I've forgotten about it. Then when the stove broke, I wondered if this would work under the coverage and it did. 2 Bald Guys seemed a little sketchy because of the phone numbers being a Las Vegas number. But I looked them up, and they were a real company. They came out and figured out what they would need and then came back when they said they would. It worked fine for me and I was happy.

I submitted my claim online through the American Home Shield website. It's a well-designed site. My claim was an issue with my electrical panel. The tech was professional, wore a mask, and was fast. I was impressed. On the other hand, I had someone come out to look at a plumbing issue that was denied, which was frustrating because I needed to find another plumber.

Trademasters that came out to do some work on the AC. They did a good job and got it running again. American Home Shield was responsive and I had a good experience.

I had a problem with the kitchen sink and garbage disposal at a rental home. I sent in a claim with AHS and it was a good experience. After three days, the techs came out and they did a very good job. Everything was repaired very quickly. I have AHS now for almost 10 years and they're getting better and better.

Within two or three months, I've had to use AHS twice. The first time was for plumbing and it went really well. The plumber was determined to fix the problem. However, I had to pay for them to remove the commode. That needs to be a part of the cost. If you have a blockage, you're gonna need the commode removed. But that was the only thing with that and the people were really nice.

The heat wouldn't come on so I called AHS and then the tech fixed the thermostat. He was fine.

I had contractors come out for the heating unit and the garage door on the same day. Diamond Garage Doors & Openers who came out for the garage door was phenomenal. I recommend that AHS continue to keep them in their portfolio. But I wasn’t that happy with the service because the problem with my heating unit wasn’t rectified. The people who came out for that was inexperienced and didn’t know what they were doing. They said they don’t work on that particular area and told me to go do some troubleshooting on my own and to call them back if the problem continues. The problem has surfaced again and I'm waiting on the service again.

Something wasn't working on my house so I called American Home Shield. We love what we got. They were on point and professional. A guy called me and he gave me the exact time when he was going to come. If it would fit in my schedule, I called him back. I told him I was not gonna be there but I gave him instructions on where to go. The tech did a good job. At first, he fixed the unit to where it was gonna work because he said it needed a new motor. It worked for a couple of days then it stopped working. I called them back and I said the unit was not working anymore. The guy told me he was waiting on the motor and as soon as it came in, he was going to come back and replace it. He called me the next day saying that the motor was in and he came and replaced it. So far, the unit is still working well. Hopefully, nothing else breaks down. But if one does, I hope to get a good experience like I did with American Home Shield the first time.

The previous homeowners never flushed out the tankless water heater and it kept going into error. The tech explained everything and before he flushed out the system, he let me now how much it was going to be. I told him okay since it had to get done. I didn’t realize that a flush out is not considered under the coverage with American Home Shield because I had to pay for it and I didn’t like that. I paid the $100 deductible and another 225 to flush out the system. So, it cost me $325 for a home warranty problem. Still, people should go for it because I believe in home warranties but they have to make sure that everything is included in it.

I had A-US Air Conditioning of Texas come out to do a preventative maintenance on my heat pumps to make sure they're functioning properly. The guy was awesome. He was extremely professional and extremely thorough. The company came out last year too. I had the air conditioning units checked before the heat started and they did a good job on that too. It's simple to get these kind of things going with American Home Shield. My pool heater has gone twice for some reason but it's been very simple for them to get the order in. Their contractor came out and did good work. It's well worth the money that you pay for it.

Sometimes American Home Shield's agent takes things a little personally like they're having their own business. They make some decisions regarding their feelings without following the standards of the company. I have friends who have the same program through AHS and they have felt the same thing. Other than that, most of the techs have been very polite, helpful and knowledgeable. Sometimes, they're very unfair to customers like me who have a single-family home and everything is well organized. They try to push the cheapest product to fix the issue but it's not matching. I'm not telling them to give the expensive stuff but the reasonable one.

We had a claim with American Home Shield on our refrigerator and another one on our dishwasher. I was getting an error code on my refrigerator but it turned out that it was telling me to vacuum the condenser again so I'll probably end up doing that in the next couple of days. I normally do that every six months or so. The experience with AHS has been very good. I call and they file a claim. A shop makes an appointment, comes out and gets it done. It takes a little time to get into the service cycle because they're busy but they call the day before when they're coming and the day of when they're coming, and if they're gonna be late.

The hot water heater kept on tripping a breaker. JQ Air & Electric called me the same day I submitted and the guy came out right away. He looked at it, did some tests with an electrical meter, determined that it was the top and bottom elements, and said he was going to have to submit that order to American Home Shield. Then about three working days, they called me up and said they got the okay to do it and the parts, and came right out and took care of it. It was a great experience.

I had PG&E come out to light the pilot light and the valve was seized up. I had to call in for service order. American Home Shield told me that the contractor would call me within 48 hours, which he did. A.L. Affordable came and their service was wonderful. They're one of the better contractors I've had out.

We had electrical issues and the rep from American Home Shield told us about what time the contractor was going to be there. They gave us between 8:00 and 12:00. Since the tech has been out, everything’s been perfect and it was a wonderful service. I have lights now. The experience with AHS has been great.

Up until about a month ago, it was a total nightmare to submit a claim with American Home Shield. I was also told that their call centers were where the riots were happening. So it took me four months to get through. I had to get my Realtor and her rep involved. COVID wasn't their fault, but the way that they handled their customer service was completely unacceptable. I had months of issues. They never had the house set up as my house, so I couldn't do anything. But now, it's easy because I can get online. The technician from #1 Garage Door was wonderful. The service from AHS has been fine now since September. But I didn't get the value for what I paid originally. They won't reimburse me for that time. It was terrible. I'm going to look for a different company to go through for next year.

The microwave wasn't starting when you hit the buttons. The tech put in a couple parts and fixed it. Everything was good. I also have a claim for the washing machine and I'm just waiting on the washer guy to get the parts so we can fix it.

We just moved into this house, we got the warranty, and we noticed a couple of our outlets weren't working. So, we wanted to see how this warranty works. It was mostly my wife that handled the claim. I understand she had zero issues getting it initiated and received confirmation immediately that somebody was going to be out. Then, that individual reached out to us via text message to schedule and was here about 10 minutes late. But as far as I'm concerned, he was right on time on the day of the work.

We've only ever put in two claims with American Home Shield. One of them has just been resolved. Everything was very easy when submitting the claim for our sump pump. It took two days for the guys to come out and they did their job. They were very professional. It was a very pleasant experience. The other claim we have is still outstanding. It was about our first claim for the vent thing above the stovetop. We had a contractor come out and determined that it was old and unrepairable so we needed to completely replace it. We still have to talk to the purchasing department but they're only open Monday through Friday. Other than that, everything has been very pleasant customer experience-wise.

My garbage disposal was leaking and putting in a claim was quick and easy. The tech was out the next day and he was phenomenal. He was very quick and efficient. He did exactly what we needed to get fix and had us running in less than 20 minutes. Every year, I'm skeptical to buy American Home Shield's coverage again. And then every year, within two visits, the warranty has paid for itself.

I've been with American Home Shield for about three years. I had called in for my refrigerator and the lady that I had talked to initially was outsourced somewhere else. I didn't call the people so I called back the next day and the lady that I had talked to was very helpful. She told me that the person hadn't tried to notify anybody. The second person got in touch with someone and kept me on the line to make sure that there was a connection. The person that she had contacted called me the next day so it turned out to be okay. Everybody was very polite but the initial person didn't do her job. I was gonna complain about that but the second person did.

This particular claim involves our rental property. They had an issue with the refrigerator. The ice was not being made and it was not cooling. I was the one who scheduled the appointment. I put up a ticket and American Home Shield was supposed to go up to the rental property and look at the refrigerator. That was done. Also, we had somebody come and look at our bathroom a couple of months ago when the COVID was full on over the summer, and we were not happy with the quality of the work and the person who came in. The biggest issue was that he did not wear face mask. When we asked him to do that, he wore it, but it was a very dirty face mask and it was torn. We offered to give him one of those disposable blue masks. He said he did not want. He was respectful. He wasn't loud or anything. But he said no, he was okay to wear his own mask.

Using American Home Shield has been a valuable experience. I find sometimes they charge me $100 per call and sometimes that might be a little high, but then other times, it's reasonable. I'm on the fence about the cost. Otherwise, they respond quickly. I've used them four times. Once was a very big issue, and they handled it really well. I also submitted a request when my clothes dryer stopped heating. They let me know that they had received my request from the website and that a service company had been selected. A tech came and he seemed to know what he was doing. He seemed experienced. Now, everything's working. Overall, it has been good experience with American Home Shield.

I've been with them for eight years. I’ve had a lot of claims and they always satisfy my repairs. I have a lot of rental properties and I have AHS on several of them. My most recent claim was for this one pool filter. When the contractor called me, I asked them to call me when they were on the way and when the job was completed, and they did all of that.

My furnace broke on November 23. It was to be replaced and I have been told parts were ordered on the 30. We now have 4 inches of snow outside. I am living out of a hotel because my home is 30 degrees inside. AHS response is, "We don’t know where the furnace is but please hold while we escalate your case." Wait on hold for 90 mins. Then get hung up on. Call back several times and told, "Don’t worry someone will reach out.." 3 days later still being told someone will reach out.. STAY AWAY... but don’t worry they refunded me $65 to make me feel better. What a joke.

On Thanksgiving Day, my washing machine blew up. The technician that came to repair it said he's never seen that happen before. He said that when it was on the spin cycle, the suspension rod disengaged. So, it was spinning, it banged up against my wall, at the hole in my wall, and it busted out my closet doors because of the velocity of it spinning. I had to unplug it to get it to stop. Appliance Yikes was awesome because they gave me a one hour window and their tech showed up on time. Typically, when people come out, they give you a four to six-hour window. He said, "I'm coming between 9:00 and 10:00." He got there at 9:15. He serviced it. He said it was unrepairable, which is what I thought, and he said he was gonna file a claim. He filed a claim the next day or that day. All of that went well.

It's fairly easy to put the claim in. I sent in a claim for a garbage disposal and a toilet leaking. The contractor texted me and they said they were coming this time and if it worked for me. I said yes and they showed up. The issue was a faucet that the cold water got hard. The tech did something with that. I had one other incident with the Home Shield itself but they never resolved it. Somebody was supposed to get back to me about it, but never did. After four people called me, they said, "Well, we'll see what we can do."

My condenser was broken. I placed a claim online to American Home Shield. It was easy. The people who came were very professional and efficient. The repair was very helpful because it was during a time where it was hot and then it turned cold. I needed heat and air at the same time.

We had a leak in our garbage disposal. The plumber from Paramount Plumbing called when he said he was going to call. He came when he said he would. He was very neat, very prompt, and careful with his work. My son owns a big plumbing company in Atlanta, and I wish he could hire this young man. American Home Shield has been wonderful and I really appreciate it. My daughter was the one who told me about them and she covers more things. She's been very pleased about them too.

Letting AHS know that I was in need of a contractor was easy. I just went on their platform and did my request. Then, they sent me a text saying they received it. Then it says who they are sending and that the contractor would give me a call to let me know what day they’re coming. I told Price Right Plumbing that I wanted to run a snake through the main drain. They did what I asked them to do.

I went online and in the online form, I said I was having an issue. Within 10 minutes, I got a text saying Mr. Rooter would be contacting me to come down. They showed up the next day looking around and couldn't find anything that was an issue. There was an issue that came out after the fact which was that the plumber had said one thing to me but put in a different report to AHS. When I called, the rep did a fantastic job and put in a request to have another person come out and take a look to make sure there wasn't an actual issue.

One of the pipes was clogged and I have water overflow in the laundry room. The first company that American Home Shield sent couldn’t fix the issue. But AHS sent another company and the tech fixed it. So, I’m happy.

I rejected the first two contractors. They had very low scores on their reviews on the internet but the third one was great. Everything has been perfect since they came. American Home Shield needs to send out repair services that are well-regarded in the community. If someone has a 1-star, I don’t want them in my house. Still, the experience with AHS has been good and I'm glad we have the coverage.

I submitted a claim for my refrigerator and that was a pretty good experience. The contractor was very good and professional. Their guy came out here in a sufficient time. He had to order some parts and my refrigerator was repaired in under five days. Everything is working well.

I had two claims put in to American Home Shield. One was for the heating, in which Air Technology came out. They were very good. When I would call the boss, he was super nice. The other claim was for a plumber, which I never got. They couldn't get one to come to our area and so I asked that they reimburse me for what they were going to charge me for the plumber coming out. They did that. That was early in November. It's in the end of December now and I still have the problem. I was just waiting to make sure I got the reimbursement. I got my statement yesterday and I saw the reimbursement was on there. Now I'll get a plumber out here. But then I don’t think I should have had to pay 70 something, 99 for them to come out every month for Home Shield. I also don’t think I should have paid the service fee for those two months when they can't send me out a plumber.

The company had to order a part for the heater that was blowing cold air and anytime they do that, they have an approval thing. I called AHS on a Tuesday, they came out on a Thursday, then it was done the following week. I wasn't happy with the procedure but it is what it is. They were fabulous and got everything repaired. However, it's like every now and then, something falls through the cracks. I got approved for a replacement and they never did it. I don't know what happened with that.

There was a switch that was wired wrong and R & R Electric came out for that. It was a good guy who came.

I have a house up on the coast rented and the most recent claim was put in for a fan above a stove that was not working. When I got ahold of American Home Shield on the phone, I couldn't understand a word the girl was saying. It would be a lot better when you call to put in a claim if somebody spoke a little better English. On the other hand, the guy who finally came and got the product was awesome. He came out quickly to find out what was wrong with the fan, but it took quite a while for the part to come in. There was a lot of coordinating to be able to get there when somebody was willing to have somebody into the house. Other than that, he did a great job.

One of our shower handles was leaking. The tech was a very nice guy and he was very thorough. I would recommend the contractor to anyone else who has some other trouble. I'm glad our realtor put AHS in the contract. It came in pretty handy.

The techs from Whirlpool came our for my microwave that wasn't heating. They checked it and determined that they needed to replace the heating element in it. They came and brought everything out after they got the part in. They took every precautionary measure to make sure that everything was where it was supposed to be. They put it back to the area where it was to test it before they hooked it up completely. But they found out that it still wasn't heating so they took it down again. The wires were loose and they fixed it. It's been working good ever since. They were very professional and very nice. They went through everything they thought could be wrong with the microwave and if I had any questions, they were willing to answer any of them.

The heating system was turning on and off irregularly. Samuel and Sons came out to replace a couple of modules in the unit and it seemed to fix, but then the problem continued. They came back the second time a couple of days later to replace a logic control module inside the unit which fixed the problem. They were outgoing gentlemen, very friendly, and awesome. They explained and let us know what was going on. They showed us the parts that were not working and they also showed us the work that they were doing. We got to observe everything they were doing and that was something that I enjoyed for a contract. I appreciated it. So far, American Home Shield has been excellent. I look forward to a long and professional association with them.

Our garbage disposal stopped working and I filed my claim online to American Home Shield. It was immediately kicked back and assigned to a company and I was told that if I didn't hear from them the next day, to go ahead and reach out to them. But the other company called me prior to me having to call them. The tech met me out there at a time that was convenient for me, came in, tried to do a few things to get it to work, couldn't get to work and he ended up replacing it. He was super friendly and it was great. From beginning to end, it was seamless. I've had warranty companies in the past but I have American Home Shield for my external plumbing. I switched it all over to them for the inside and outside. If I have any more issues, I am not concerned about calling them because they're gonna get right on it and get it fixed. AHS is quick, easy and convenient.

The washer wasn't spinning and the contractor came out and ordered a part. It took about a little over a week to arrive and they came out and fixed it so everything was fine. So far, it's working. I had American Home Shield a long time ago and then, I picked it up after I retired eight years ago. There are a lot of things that they used to cover but they cut back on some of their coverage. I used to have one of the older units of air conditioner and now, you have to pay for your Freon and all that's a little different. I haven’t had anything bad, it’s just that AHS changed their policies. But so far, I'm satisfied. The one thing I like about it is when something breaks, I don't have to look up a repair man myself. It's already there when I have American Home Shield. It’s convenient.

American Home Shield was put on the house when I bought it and I just renewed the policy. I’ve had some decent responses and some negative ones. I don't agree with the negative responses. But I have nothing that I can go back with on that. I had two things that happened in the house. I looked at it and it had to be covered. But AHS blew me off on it and told me it wasn't covered. I had to turn around and pull money out of my own pocket.

Our ice maker does not dispense ice and we've been calling on the same issue for three years now. There have been six different trips out here and it's still not fixed. Then we had another issue with our oven. We had carbon monoxide. All of our detectors went off. The guy was here for the icemaker and I thought he was here for the oven. But he said that he didn't do that. He then handed me a business card that he does air conditioning and heating on the side. He didn't even make sure that the icemaker was on, on the front panel. His partner had to tell him to put a different part in before he put an additional part 'cause they replaced the ice maker. So the memory board has been replaced. The ice maker has been replaced and it's making ice now, but it's still not coming through the dispenser.

I had a leaky toilet. Gator Drain and Plumbing showed up early and got everything done. The wax ring was bad and they had to reset the toilet. Everything was perfect and they did a great job. I highly recommend Gator Plumbing.

We have used American Home Shield a couple of times through the years. I've had good experiences. We only had one claim so far this year. It was a leak in the faucet extension that comes down. It's a flexible tube that hooks up to the faucet itself, the extension that you pull down to wash out the sink. The plumber that came over was excellent. He did a great job. The problem that we had was he didn't have the part, so he had to order it. That was a bit of a problem because every time we wanted to use the sink, the leak would come. But there was nothing he could do about that and we understood. He was very nice and polite, in and out, fast, and clean. I even asked some of the questions that had nothing to do with the problem of the sink. He took 30 seconds to explain to me what it could be and I took care of it myself. I was very satisfied. Everything was done fair and square, upfront and as fast as possible.

My home is older so figured it would behoove me to get a home warranty. Plus, one of my coworkers swears by the warranty. So I figured, why not? The most recent claim I filed with American Home Shield was for the dishwasher. It was good. However, you have to read all the fine print, which I didn't take the time to do. When the plumber came out and fixed my sink, that got fine. Then he fixed the toilet. But then the toilet was back to doing the same thing. It did that a couple of weeks after he left and the ticket was closed. He needed to get further into the wall because of the tile but he couldn't do that. So, they couldn't correct the leaky valve in my shower. That was disappointing. But even more disappointing was the fact that about two weeks later the toilet was back to not working properly. And I'm not about to make another claim after I just paid the money for it. I'm not paying another deductible on the same toilet problem. I was mad.

I'm very happy with American Home Shield. Submitting claims to them has been somewhat easy in the six years I've been with them. The plumbing company that came out recently for our issue was good.

The defrost board quit working. The company had to order a part and it took like two weeks because it was on backorder and the holidays. I got it changed out, and apparently, that defrost board was bad, so they had to order another one, and we're waiting on that. I texted the tech on Saturday and he said the part should be in today or tomorrow and he'd let me know. I had American Home Shield before when we bought this house and we got it back. It's good to have. Their claims process was easy to do. I did it online. They have done everything great. It just stinks right now because my electric has gone up because my heat pump is running all the time now because it won't defrost.

American Home Shield has been fine overall.

I love the service for the most part. I call in to get a work order and usually, somebody will be out to look at my appliances within 48 hours. That is wonderful. But if you’re not a computer savvy person, then to get all the replacement is a little difficult. Also, even when you call to talk to a representative, that's a two hour wait.

American Home Shield was offered with the sale of the home. I upgraded it because it didn't have everything included. I wanted everything included so it would give me that safeguard. If something goes wrong, I have someone to fall back on and ask for help 'cause I don't know who to trust these days. So, I like to go through a company that has already reviewed and vetted these technicians. So, they know that they're reputable and that they'll do a good job.

My experience with our AC claim has been great. The AC wasn't out of order. Somebody in my family turned the MCB off. The tech came over and checked everything. He turned the switch on and then it worked. Everything is good with American Home Shield. I'm very satisfied and I really appreciate it. I'll tell my friends that we have to have American Home Shield because it's for our safety. We have a good service and it's very easy and quick to get a service.

I had a drainage problem and Advanced Home Services came. The tech was great and he did a good job. American Home Shield has been great at responding to any calls. We had a problem getting a refund and it took a while to get it but they did everything they said they would do.

It's always been good with AHS. We've had to use them over the years. It seems like when one thing breaks, you get three or four in a row. Then I'd go years where I don't need to use them. But when I've needed to use them, they've always been here. The technicians have been great. I've had two claims recently. I have two refrigerators that were being repaired. One of them is fixed and there's a glitch with the other one. The guy thought it was a compressor and he put the compressor in but it didn't work. It's a really old refrigerator (17 years old) but he worked hard to try to fix the problem. He was a nice guy. We also had a great guy a few years ago come and fix our dryer. We have an old dryer too (probably 20 years old) and both of them said the same thing, “Don't replace it because the old ones are better than the new ones.” So, we kept the old dryer ‘cause he said these ones run forever.

The technician talked to me and said that they would give a report. This happened yesterday and today, I checked online and the ticket was closed. They didn’t fix it. So, I want to know because the dishwasher and everything is covered. However, I can't even get an answer because the service number keeps hanging up even when I tried to open a service request via phone. But what I wanted was to talk to somebody. Otherwise, I could have done the service request online if I wanted to open a new one, which I don't want to do because I will get charged the $100 fee and I’ll get the same thing. It has been a month. I have two houses I got the American Home Shield warranty for and I did not get the warranty for my own home. I was trying to include it if I'm satisfied but now, I'm not gonna do it.

I submitted a claim for a bathroom issue and then the next day, the plumber was at my house and he had the part handy. It was a great service.

American Home Shield has been true to their word as far as how they take care of their customers. Every time I call in for a service order, I get a service provider calling me within 24 hours. I have an AC claim that has been going well. I have two units and the techs just completed one last week. I'm waiting for the needed part and they will complete the other unit. AHS can pay for more of the Freon though. They only pay $10 per unit. Most of the time, about 80 pounds is needed so the customer still has to fork out about 600 or so.

We lost the heat and the tech came out on a Sunday and diagnosed it right away. It was taken care of as fast as possible. The switch was sticking and the tech did what he had to do and he was able to get the system to work on a temporary basis. We were accommodated with heat during that period, but the switch had to be replaced. American Home Shield had to order it from a supplier and they got it on a Tuesday then the tech came back the following Wednesday and did the permanent fix. He did an excellent job. Everything is perfect and we’re very satisfied. Our claim went very well. All in all, we're very happy with the work, and the speed in which the work was accomplished. American Home Shield was also very responsive in getting somebody to call us right away, and they did their job. We've been with them for quite a number of years and we're pleased with them.

The service is great and I’d recommend AHS highly. Everything’s working like clockwork. Everybody called me ahead of time when they were coming. Everybody that came out was real professional and courteous. They have a knowledge of what it is and what isn't. Recently, A-US Air Conditioning of Texas came out because the central heat air unit had to be cleaned. They removed and cleaned the coil and recharged the system. So far, so good. The only problem is I’d set a temperature to hold at a temperature and it goes all over the place. I'll set it at 72 degrees. It’s supposed to kick on when it gets below that and keep it at 72 degrees. It'll kick on and but it'll go as high as 77 degrees before it cuts off. I don't know if it’s connected to the unit or it’s the thermostat control. I was thinking about calling so they can be sure but I talked to the previous owner and he said he just put that in there over a year ago.

The hot water heater wasn't working. It wasn’t heating the water. I went online and requested American Home Shield for someone to come out. Somebody came out within 48 hours. He came earlier than I thought he would, and he was very professional and in and out. It was a great experience. It would be good if there’s a way in which they can be more of a go-between than us reaching out. When you go online and you submit that there is a problem with your house, then they reach out to the company. There is some type of lag like when my air conditioner was broken. When I reached out to the company, they said they were notified.

I particularly like HSA's model. I make all my landlords go through them. I got about eight home warranties with them. They went over to American Home Shield but I still work with the people who are with HSA and I'm very pleased with them. It's very easy to get the claim started but I don't like that most of the time when the techs come, they respond differently when there's a home warranty. They'll come out and almost always say, "I got to call in and go away for a couple days." But I tell them, "Oh, no. We're not doing that. You fix the problem. You're not going and leave me for two days."

A claim to American Home Shield was put in because we couldn't get water out of our dispenser in the icemaker. The claim was done online and it was great. I got a response. I was very happy with the service that they covered. The tech was excellent. He put in a new control panel, and it appeared to be fixed. Now, I've got some water dripping out slowly, but still, it's dripping out. I am going to give them a call. It still doesn't seem to be working right.

It's been two weeks since I filed the claim for the AC and heat and nothing’s been resolved yet. There have been four people they've assigned the job to. The first two were not able to work on the unit, then they sent a third guy, and then they want to send somebody else for a second opinion. It took them forever to have somebody come out and diagnose the issue and after that, nothing is resolved.

I would recommend American Home Shield. Every time we have a problem, we'd call or go online and set up an appointment for us. Everything is good. I like them. One time, there was water coming out from the bottom of the toilet in our master bedroom. The water in the shower would not go down as well, and everything came out black. The toilet in the guest restroom was also not flushing. The water would come up, and then it would stay there. The water in the shower was not going down either. I submitted a claim online and then I was notified who was coming and when. The repair guy came and fixed the problem. He was very attentive. He was good.

When the tech from Defender Maintenance & Repair first came, he took the dishwasher apart and put it back together. He said the issue was a heater element and they have to order one. But then, we had to call back to get them to come back out and it was like a month later. A follow up needs to be done. Other than that, my dishwasher works now.

Dockside Plumbing was excellent. I'm so happy with the job that they did. The guy's name was Chris and he was top-notch. He brought my water heater. I talked to him as he was working. I had some code violations and he fixed them. The inspector came and looked at it, and everything was good. So now, not only is my hot water in, but the exhaust pipe, the vent pipe, and the shutoff valve are up to code. I even know how to take care and service my water heater now. If American Home Shield gets guys like that, then I'm real happy to have this service. American Home Shield is a good deal.

My experience with AHS has been excellent so far. Flash Garage Door came and they were able to resolve my issue.

The original claim was put in for the refrigerators. The guy came out and he couldn't repair the refrigerator. I said, “You didn't repair it.” So, then I wouldn't sign the paper that had been repaired. Then he said, “If you won’t sign the papers, then I don't got time for you.” And he left. I called and told American Home Shield about his behavior and they said, “Okay, we're going to send someone else out.” They sent someone else out but that person never showed up. Then, they sent another person out. This guy showed up and told me he repaired the refrigerator and stove. The stove was very important because what happened was right before Christmas Eve, it kept switching to cleaning mode, which would set the house near on fire. It gets extremely hot. The day before Christmas Eve, he told me he had fixed it and the refrigerator when they came out. It burned up the Christmas food - the turkey, potatoes, and everything that we had in the oven.

When it was right around the time that COVID hit, we were having issues with the icemaker and our refrigerator, and it kept breaking. I kept having to pay the $75 for someone to come. American Home Shield finally authorized it being replaced. But it literally took months and months to get it resolved although I knew part of it was because of COVID. There were multiple times that I was on hold for more than two hours only to be disconnected at the very end. It was pretty bad and frustrating. I went on Facebook and I tried voicing my complaints there. Finally, somebody called me directly and she helped me get everything resolved.

Everything is pretty easy with American Home Shield. Starting a claim and having service people come out is usually within 24-hour time periods. They are professional and always get the job done right the first time. I did a claim where a tech named Mark came out and he was great. He's been out a couple of times for heating and AC issues. He was always on time and was professional. For the recent service, the problem was with a pressure switch of some kind. Mark replaced the parts. My unit has been working great.

The claim was for a broken garbage disposal and a leaky bathroom faucet. The tech was both friendly and professional. Everything went fine. Using American Home Shield is convenient and cost-effective.

We've called American Home Shield and they've been responsive. They send people out on a pretty timely basis. The people have been good. Recently, there was a problem with the pump in the dishwasher. The guy from Seattle Home Appliance came out and he was very knowledgeable. My daughter was there and he took a lot of time to explain it to her. She said he was fatherly towards her and helped her understand what was wrong, almost to the point she could fix herself next time which I thought was great. I was super satisfied with that. Everything's been totally as promised with American Home Shield. We're satisfied.

We had an issue with our hot water boiler. It wasn't working and we had no hot water in the house. The claim was easy to make. I did that through American Home Shield's website. The service was quick as well. AJ Plumbing Services came to my house a couple of hours after I made the claim. The technician was professional. It was a simple fix. I could have done it myself had I known how to do it. But nevertheless, they did what they came out to do and fixed the issue. I've only made one claim out of necessity and so far, it's been fine.

The contractor did a very good job. The guy was efficient and very patient. We were late getting here, but the guy hung around and waited for us. He was excellent in both professionalism and cleanliness. He got the part, fixed the refrigerator and everything’s going good now. I was very happy with the gentleman's performance. I suggested to several friends that I have that they should get American Home Shield. It helps protect your home and the appliances that are in there.

American Home Shield sent out Pool Buddy and I was not happy with them. I asked for a second opinion and AHS sent a good contractor. They approved what the good contractor said needed to be done and American Home Shield could not have treated me any better. They are great and when you talk to somebody in the Philippines who speaks English, it's a wonderful experience. But when you talk to somebody whose English is really poor, it's frustrating. But I couldn't be any more happy with the final outcome.

My Refrigerator broke three/four weeks ago. They have been out three times now and it's still broken. All they want to do is put a bandaid on the problem instead of replacing it. They replaced the compressor and now says it needs to be replaced again. We lost vet 500 dollars in food plus I have a 2 month old and a 2 year old and lost all the breast milk for my baby and regular milk and food for my daughter. we could of gotten food poisoning from this and they are just playing these games instead of replacing it. I can't be without a refrigerator. It's very vital that they need to step up and take care of their customers before someone gets sick. They won't let me talk to a supervisor which is ridiculous. I am still waiting for a call back and it's already been 24 hours.

If we would've known how bad American Home Shield was as a warranty company we would never have gotten it in the first place. They either never answer the phone, or you sit on hold. You pay $75 and they pick the worst companies because they're cheaper for them. We called regarding our furnace and the girl on the other end wanted to send a plumber (?), after explaining that plumbers don't fix furnaces that we need an HVAC man, she picked a guy and as we looked his reviews they were nothing but complaints and 1 stars due to his service for them.

Contract #** We had our water heater replaced in 2015. In 2019 it leaked and the same contractor added an expansion tank. In 2020 it leaked again and the same contractor says the expansion tank is insufficient. AHS will not cover the repairs or damage caused by the leak. In addition, when I asked to cancel our service, AHS said I would be charged a $68.30 administrative fee for canceling. This is a terrible company. They find every way to not cover repairs. They give themselves the latitude to raise your rates in the middle of a contract. They are rude and terrible to work with.

The freezer was not cooling at all and the refrigerator was not at the proper temperature. The tech from the last company who came was very nice and he told me when he was coming out. He said the same thing the other people said, that the compressor was bad and needed to be replaced as well as the seal. It was $1,400 worth of parts. He would send that off to American Home Shield and let them decide. I was disgusted with the overall experience with AHS. It took four people to come out before they acted on the claim. It’s not resolved yet and so, I haven’t had a refrigerator for six weeks. When the second person came out and said the same thing as the first, AHS should have taken action to replace the refrigerator, if that's what the diagnosis was, that it was too costly to repair it. I have had American Home Shield for almost 15 years at this residence. I was paying them $600 a year for the last 10 years to be treated like this.

The guy came in for a leaky faucet that had been repaired before. He also came in to look at a sink in which the faucet was frozen. He did a good job. I’ve only had American Home Shield since April this year and it has been good so far. Early on, it was a hassle. They tried to give me a contractor that had a very low rating. I didn’t like that and I rejected it a few times. I decided not to have service with them. But since then, we haven’t had any conflict. I like to pay after the service though. I would much rather that they wouldn’t collect the money before the service.

Our heating unit would run for six hours and never complete cycles. When it finally quit, I would hear a tone at the end that goes beep-beep-beep. Three or four hours later, it would do it again. Techs came in and replaced the control panel then replaced the sensor. They got everything working. But I still have an issue with that noise going on in the middle of the night. After the cycles are completed, it looks like it doesn't completely finish.

My most recent claim was put in to repair a portion of our heater. American Home Shield suggested we get a heater check-up, which we did for $75. During that check-up, the contractor noticed that they needed something, so I paid the $100 and they fixed it.

American Home Shield is good. I always submit claims online and it is very simple. But sometimes, some vendors are taking a long time. We had an issue with the dishwasher and it almost took more than one month time to resolve that issue. The techs came three times and they found a different issue each time. But with Electrical Service Professionals, it was awesome. They came on time but they were not that sure that they gave the root cause or why it caused the issue. This issue was a little odd. But they are very professional.

There was a major clog in my main line, so Hometown Plumbing came out and diagnosed that that was indeed the issue. They went to like the cleanout port and went as far as they could, and they ran a line like 100 feet, and they didn't solve any other problem. They said, "Well, it's probably so far. It's with the city. The city needs to come out and do their end." The city came out and there was nothing wrong on the city side. Then, that was it. They said, "Well, you're gonna need to call a bigger company." But this is as much as the home warranty covers. So when we called a bigger company and they came out, they told us that we needed to call an even bigger company because they couldn't run it upline or get high enough psi on their hydro jet. So then, we had to call a third company to come out, and finally, they were able to solve the issue with the main line.

I had a friend that referred me to an insurance agent and he's the one that said American Home Shield is the one he used. I went with them and when I had someone come out to check to see how things were with my unit, it was very good. The guy was very professional and presented himself very well. He was very thorough as well. I would highly recommend them as a contractor to work with. I'm an ex-mechanical contractor and I'm very familiar with the heat pump system, except I don't have tools to work on.

The light kept tripping in a room. Beacon Hill Electric sent out Scott and he was absolutely amazing. The breaker box was tripping and he was able to resolve the issue very, very quickly. It was kind of complicated because there was a live wire that was tripping it in a separate room. He was extremely professional and very, very, very nice. It was a great experience. It hasn't always been so with other vendors, but he was exceptional.

We had a delay for parts but that wasn't the plumber's fault. They analyzed it. It needed a pump and that didn't fix it. They needed a circuit breaker board and that fixed it, and we're back in business. They were professional, courteous and knowledgeable.

I put all the information required before the technician came, so he showed up first thing in the morning. He double-checked all the information I gave him. He didn't have the part but he knew exactly the part that was needed. They had it at the shop so he put in a request quickly and waited around 20 minutes. It was delivered and everything was done the same day. He didn't have the part because the most common part that is damaged in these type of dryers is the sensor and in this case, was the heat element. But he had the correct serial number he was able to solve the issue in less than an hour. He took all the precautions. Also, I know it's uncomfortable working with a drier so we left him alone in the area in case he needed to take his mask, because it's crazy for me to demand. I’ve had American Home Shield for a while on this house and in my previous homes, and I never had an issue with them.

Submitting a claim to American Home Shield and then having someone come out here in a reasonable time is great. They don't make you wait that long and show up. When they're here, they explain to you what they're doing. The techs replaced a few parts on the dishwasher but they’ve been out here three times. It looks like it fixes it temporarily. But then after a wash or two, it goes back to leaking. Yesterday, they identified where the leak was and they tightened a few gaskets. They tried to fix it but it’s still leaking.

The tech from Oak Valley Appliance was very knowledgeable, straight to the point, and straight to business. I had a dishwasher issue and he was able to repair it. It's working like a champ now. AHS provides prompt customer service and they are timely. But, the service fee was debited from my account before the tech even came to my home. If I canceled, then it would take two to three days for me to get my money back.

The technician was awesome and he was in and out. He got the problem taken care of right away. It was a great experience with American Home Shield.

We called AHS to have our range serviced and they decided to send out Sears. It took them three weeks to get to us and on the day that they were scheduled, they sent my wife an email and said they couldn't make it. They also said that they'd have to reschedule for December, which would take another three weeks. So, my wife called AHS and said that we couldn't deal with that. Then somehow, AHS had two different people doing this. Sears was supposed to come out on Friday, December 18th. But then, AHS sent out a guy from Universal 1. It took five minutes to look at the issue and the tech said that he needed to order us a new knob. He also said that it'd probably take three weeks or so.

I had a claim for the hot water heater and it went great. Then, I had another one for the HVAC unit and the techs were able to repair it the day they came out. It's been pretty straightforward and easy with American Home Shield.

I called in a claim for our dishwasher that broke this Friday or Saturday and the process was fine. A tech came on Monday and he said that they needed to order a new pump. He is working on getting that part.

I had a recent repair service through American Home Shield for the washing machine and it went really well. They were awesome. A tech came out, checked the washing machine, ordered the part, and then fixed it. It was done really quickly. The tech was absolutely wonderful. He was very helpful and explained everything. He explained everything. He was efficient, he said there might be two problems, but then he said, "No, it's just this one." He explained why it was just the one. He was very thorough. Also, my water heater exploded. AHS wound up having to replace it. We had the work done on the house by a friend of ours, and then they replaced the water heater and the parts that go along with it. We were without it for a little bit, but that's normal.

The microwave didn't open, and then it didn't work. We called American Home Shield, and they gave us Pro 1. The tech was good. Everything is good now.

We got the service we expected. The guy was very professional. He came in, did his thing, explained what he was doing, and then he went. We thought we had a carbon monoxide leak and we did not.

Advanced Drains and Plumbing handled my issue great compared to the first people that American Home Shield sent out in August. They repaired the same problem way better. Instead of putting a washer on like the other people did, they went inside and fixed the pipes that were really causing the problem. AHS should improve their service because they're really slow. When I called for a repair, I waited so long to get a repair person. The bad thing about it was I had to cut the water off in my bathroom. And, the first customer service rep told me to cut the heat off because it was leaking. My husband is 72 and I'm 68. We were in a house with little or no heat because we had to burn our fireplace. It took me almost two days to get a repair guy.

The washer was leaking and the dryer was burning. It was singeing clothing. The guy from Where Appliance Service Plus who serviced the request was great. American Home Shield seems to be pretty decent.

The gas would kick off like three seconds then cut off. American Home Shield sent a guy out who looked at it. It was a broken connector on the controller board. He said mine is notorious for that. It only took him 30 minutes to fix it.

First of all, the website is not user friendly. Secondly, it won't allow you to do a submittal on multiple things. It only allows you to put in one item. The website is not comprehensive as well. It's standard, so if there are stuff that's not in their list or it's specific, there's no way you can report it. You got to either say, kitchen, bathroom, or whatever. I was online and I couldn't get in online, so I called American Home Shield and talked to a representative. We bought our house new, and the house is 14 years old, so we've had leaks underneath our different sinks from the same set of valves. The contractor that came out was a good guy. However, my request was to change out all these valves and I didn't appreciate that American Home Shield wouldn't allow me to be proactive and replace them all. If we're gonna fix the leaking valves today, they're gonna come back two months later and have to fix another one and another and another one.

Professional Plumbing Service came out recently for a leaky toilet. They addressed the initial leak. It looked like the repair exposed another issue with another component so there was a slight leak. They came out yesterday and finished the work. I haven't seen any issues so far in a little over 24 hours. American Home Shield’s customer service is very simple to get ahold of. I'd just like to get a better selection or more information on the provider that's assigned, and maybe a rating and a group that I can pick from.