American Home Shield Reviews

It's been mostly good with AHS. I've had three repairs and two of them are complete. However, they're hard to get ahold of. You stay on hold for a long time. Also, some of the vendors that I’ve used are a little flaky. I had an appointment for someone to come out for my dishwasher. It was scheduled from 1:00 to 5:00. I called that morning to confirm that they were going to be out between 1:00 and 5:00 and they said yes. I got a text message at 3:45 saying the tech was on his way. At 5:45, he still wasn't there. I called the number and said that was incredibly rude and inconsiderate. No one had called to tell me the tech was not coming. I didn't get a call back until 6:50, saying, “I'm sorry, I got delayed. We're gonna have to reschedule.” I was like, “No, thanks. I'm not going to reschedule with you.”

I'm very satisfied. Budget Cooling and Plumbing is a small business, but they run it like a medium-sized corporation. They run the whole operation in a very professional and smooth way. They follow up before and after. They came when my AC went out. The other issue is a blockage. There's a leak in the ceiling. The technicians identified the problem, ordered the replacement part, and got it all resolved. They did a wonderful job and they are good people. I really like Budget because for the plumbing, I had to wait until they became available. We tried another plumbing company last year on the same problem and they did not truly resolve the issue. For once, Budget Cooling and Plumbing resolved what’s a historical issue from last year.

City First Electric came out and they were professional and courteous. They were here for about 20 to 30 minutes and they fixed the problem. The claims submission with AHS was easy and I got what I expected and anticipated.

The unit was not working and the tech checked it and got a whole bunch of stuff done on it. He determined that the heat exchange was faulty so he put in a new furnace. He was here Monday and it was about four days later when he got a furnace. He had to have it okayed through American Home Shield, which was what took the longest. Still, all in all, AHS has been good. I’ve had three things fixed in a year and a half that I've had it, so it's never been a problem. They’ve always taken care of it in a reasonable amount of time. I’m very happy with what’s been done so far.

One of our air conditioners started being difficult and when that happened, I decided to sign up with American Home Shield because I have a feeling these difficulties might continue. A garbage disposal was cracked because water was literally running out to the bottom of it. It decided to leak on Thanksgiving Day and the contractor came on Monday after that, which was fine. This was the first time I did a claim and the experience with AHS was very effective and simple.

I went to American Home Shield's website and filed a claim. That was very easy. I had claims for two different appliances. One was my oven and the second one was a clothes dryer. There are two sets for the oven. There's the top oven and the lower oven. The top oven wasn't heating up. As for the dryer, it wasn't warming up as well. I was provided a notification that Watkins Repair was assigned to my claims and I should receive a contact from them shortly. The technician who came was was polite and courteous. He explained the process as well as the estimated wait times for receiving the parts. I had a good experience overall. Everything has been functioning well now.

I had a service for my air conditioning back in June. I asked the guy what he thought about the warranty places and he mentioned American Home Shield. I googled them and then I got a phone call. The signup process was simple and the lady was really knowledgeable and nice. I still want to make an appointment to see what the different levels are of coverage because I was really impressed with the process and how everything worked. I just can't right now because I'm on a break right now from my job. We’re really happy with the service from American Home Shield. The water heater got done. Heros Plumbing Service was excellent and respectful. They wore face masks and then they stayed away. It was all good.

I had someone from Home Shield come out to fix my disposal thing in the kitchen sink. He was fantastic. He came out, fixed the problem right away and he was gone in five minutes. A couple of days later, my sink kept filling up with water whenever I'd run the water. So, whatever was clogging up the disposal got into the drain line. I called Home Shield about four weeks later to order the second plumber to come out to unclog the drain. It was just the main drain that goes from both sinks to the ground or to the water system. It was clogged up. He just put in that long snake thing, and snaked it out, and that helped fix the problem. He was perfectly professional, and he was dog friendly. It was nice to not have to lock up my dog since he didn’t bark the whole time he was here. I will never have a house without a home warranty, and I highly recommend American Home Shield because everything is easy with them. I do everything online.

We had American Home Shield when we owned a home back in 1998 and that was the reason why we came back. Recently, we had an issue with our hot water tank. The plumber from Legacy 4 came and told me everything that was wrong and he fixed it. He was a very kind gentleman.

I would give this company zero stars if I could and I honestly suspect the other reviews are paid for because I could not imagine worse service. We pay roughly $80 a month which as you can imagine adds up very quickly. When our dishwasher broke, it took their subcontractor weeks to come out, weeks to diagnose the problem (only when I called to follow up), and weeks to forget to send me an email that our dishwasher (a fairly new stainless steel Kitchenaid) was "uneconomical to repair". When I called AHS to inquire about this, I got rerouted to their appliance department and was put on hold for 2.5 hours (I'm not kidding) waiting for someone to talk to me.

Going through the webpage is easier, but there are some contractors that I don't want coming to my home. If I'm afraid that a certain company is gonna be sent out to my home, I call in to request specifically that I don't want X, Y, or Z setting foot on my property. For issues concerning electrical problems though, I've never had any problems with any of the contractors. One time, whenever we plugged in something, there was no charge. A gentleman came out and repaired the outlets. He was very courteous, kind and professional. He was here, he was very quick, and he finished the job. It was perfect. We've had no repeat problems as well. On the other hand, I'm currently having issues with my dryer. The gentleman came out five days ago, and he said he had to get authorization to make the repair, but I have not received any word from American Home Shield if the repairs have been authorized.

The appliance company that came for the washing machine was rude, very brash and did not answer questions. They called for guidance from their boss in another language. I don't want them in the house again. I was surprised because we’ve always had a home warranty and I was gratified that the actual people we needed were following up. But when I asked the original appliance person if that was it, it was done. He was ready to leave because he did his job, without an explanation. Then the technician from Stanford Electric that came out for electrical problems was good. Doing local is always good if possible. But the ones that are not from our area don’t seem to be helpful. Overall, the experience with American Home Shield was professional and we would renew it.

We had a sensor go out on a microwave and the technician came out and fixed it very quickly. We usually submit our claims online and it’s fairly easy. It hasn't been a problem doing that. We've been using American Home Shield for several years and we would recommend them.

Our refrigerator wouldn't close for some reason and we thought it was going bad because it wouldn't cool. When a tech came out, we found out that a hinge was broken and the refrigerator wouldn't seal properly. That was why the refrigerator wasn't cooling. There was a little tiny plastic part that was broken off. The tech figured that problem out really quickly and got it taken care of. He had to order a little hinge for the seal. Our refrigerator is working great now. From the time we submitted the claim until the refrigerator was repaired, that took three days which was pretty quick. That issue was handled great.

I sent in a claim for a toilet and the tech had to replace parts. American Home Shield did everything and it was in and out.

When I did the claim online, it was before Thanksgiving and the holiday was coming up. It wasn't something that was a total emergency, so I told them to call me after Thanksgiving and we would set up a day and the time. When the repair guy came, the service was timely and he took care of the problem. The outlet, and what caused the breaker to trip was because one of the breakers wasn't strong enough to carry the load. He went to Lowe's, got another one, put it in and it didn't kick off. That helped a lot. My microwave burned out too.

My wife works with a rental company and some of her homeowners had Home Shield. According to her, they were very satisfied with their service. We've had it for several years now and we have been very satisfied, too. When an appliance breaks, we call American Home Shield first and then they send the appropriate person out. Of course, we don't know the people that Home Shield appoints either but they pick somebody who is qualified. So far, we've been satisfied with them. Their techs always made the repairs appropriate. I am happy and I'll tell my friends and family that it's important that they have American Home Shield.

Appliance Solutions came to the house for my washing machine where only certain cycles were working on it. The service was great. We ended up having some other issues. A different company came out for it. It was super easy doing the claim online to American Home Shield. I love them. They've done me good.

It's been very good with American Home Shield. I couldn't ask for more. I recently had an AC repair and the technician was great.

I had an outlet that shorted out, so all my outside units were not working. The GFCI blew. The contractor came out and checked and tested everything. They had to order the parts and then about four days later, they came and replaced the outside units and the GFCI that was tripped. This claim process worked great. But for air conditioning, it was horrible. The coil went bad but AHS wouldn't replace it. So we had to replace the whole unit. They only covered $700 but the unit cost four grand. There was another instance when I had them send me a check to replace the coil in the AC because they said they couldn't find it. I know a guy that owns a AC company, and he called the supply house and they had several in stock. So it was a blatant lie. They wanted to get the money.

The sink was stopped up. I submitted a claim online and I was given the number to call the contractor so I called them. The tech from Budget Rooter who came out was thorough, polite, and respectful. He came with a mask on and covering on his shoe. He got the sink cleared up. He's the only person I've had from American Home Shield that’s been that way. We’ve had some characters in here from them. A couple of years ago, we had a contractor here who wasn't very nice. Also, he didn’t get the product fixed. I ended up having to get my own plumber and I still had to pay the $100 service fee. Other than that, everybody's been pretty much okay.

American Home Shield's rep was very polite and professional. She took down my information and told me who the service was going to be through. She then told me to expect a call. The claim went very smoothly. TAZ had to replace the wax seal on our commode that was leaking. The tech knew what he was doing. He wore masks and gloves which I requested and he was in and out. He had to go to the store to get another inner ring because we have an older style house but he was great. He did his job and left. Things have been working perfectly since then. AHS is worth it. We're not thrilled that the amount we have to pay, the deductible has gone up over the years. Other than that, we've had good success with them. There are always businesses and people that suck but AHS is definitely something you should consider.

When the five-year warranty ran out of our home ran out, I went over to American Home Shield. I'm very happy. We've had American Home Shield for probably six years. I use and trust them. They're very responsive if sometimes the teams that get sent out do not necessarily know what they're doing and are not able to diagnose it right away at first. They've fixed my dryer, my washing machine and my refrigerator. Then the repair I had was for a Frigidaire double oven and the last one was the fourth attempt to repair it. Finally, they were able to figure out what was going on.

A man named Thomas came by himself to work on our faucet. It was totally loose and was corroded around the edges. He brought the box in with the faucet, left it under my sink and said he'd be right back. He spent about 50 minutes out in his truck talking on the phone with someone. I went out the door to check on him because I thought he got sick as he wasn’t coming back in. I don't like for people not to do things properly. I was afraid that he was using some time that he didn't need to be, but evidently he was trying to talk to his boss. He had to find out more information on what he had to do. I feel like he worked hard but I was afraid he was sort of unsure of himself. I don’t think AHS should send someone out if they aren't real sure of what they're doing. On another claim, I’ve had to get a stove and oven. That has not been delivered yet but AHS was very good about attending to that and caring for it.

Everything went fine. The contractor told us what the issue was and came back within a couple of days with the part. So, they did a good job. The person that came out the first time was nice and polite.

The furnace wasn't blowing hot air. Fast Heating & Cooling came out less than a day after I submitted my claim to American Home Shield. The tech who came out, Tim, had done an early like systems check a month before so I recognized him and he recognized me. It was good. The issue with the igniter was the wiring came undone a little bit and he showed me what to do in case it happens again, which was helpful.

In a particular incident, the plumbing guy and the dishwashing guy have been fighting back and forth saying the claim was not their problem. It was a dishwasher problem but then they said the dishwasher problem was a plumbing problem. It's been going back and forth for about a month or two. I got ahold of American Home Shield and they are going to send the dishwasher guy back out again to document everything then go from there to see if it's really a plumbing issue or not. From that perspective, it's frustrating.

Our hot water tank was leaking and not giving us hot water. The contractor replaced it. We needed hot water so it gave us hot water and everything has been perfect since then. We have had American Home Shield forever and they have always been great. We only had one issue, but it was with a different company that we were working with through them. I'm glad we have AHS. We've recommended them 100 times.

American Home Shield has helped me with my AC unit. We got two of those and one or the other usually requires service every summer. Recently, one of the units wasn't coming on and we got two up in the attic. It seems like every year, the igniter on one or the other goes bad. Rescue Your Air came out the same day, which I did not expect. The guy must have been hanging around the block somewhere. It was usually the next day or so. He worked on it. It's fine now. American Home Shield also replaced an oven.

I entered my request early hours in the morning on a Monday (5:30). AHS assigned it and soon after North West Aircare opened, they called me and we had it scheduled early afternoon. They came, they fixed it and left. This process was very easy. In all fairness, NWA has been doing business under other names, supporting other contractors for AHS. This guy's been to my house three times over the past several years. I knew the guy personally. I open the door and it’s like, “Oh it’s you. Come on in, you know what to do.” He's very capable, humble, knowledgeable and friendly.

I've utilized American Home Shield quite a bit. It's a great asset. The house is getting older, and then I just lost my husband, it’s like, “Oh my goodness, I don't know what to do, where to call, how to call. Oh my God, is it covered?” The first thing that happens is calling and seeing if it’s covered. Overall, my experience has been great. The last company that came out was Geo Plumbing. There was a leak in the upper bathroom shower, and it caused secondary damage on the ceiling in the kitchen. When the plumber came out, he determined that it wasn't a leak, but a drip. He fixed the faucet.

My garage door all of a sudden quit working. I just turned it in to American Home Shield and they hooked me up with Flash Garage Door. They thought it was the sensors. But then that wasn't working. They had to come back. Overall, American Home Shield worked fine so far.

I had a claim for a new garbage disposal and that was done marvelously, efficiently, and quickly. The tech guy absolutely wasted no time. He didn't talk and chat. He just went at it and it was done in 15 minutes. The man’s a winner. Home Shield's plumbers have been pretty good. The service people for AC and heat are not excellent but very good nonetheless. Generally, my claims have turned out quite right for 75 bucks. But there have been too many of them lately probably because our house is getting older. For a while, I didn't see the value of Home Shield because nothing broke down. But a slew of things broke down and Home Shield has proven its worth most of the time.

Recently, the tech was working on our dishwasher. They came by and looked it over, ordered the parts and came back. Now we're waiting to see if the problem is fixed. It's gonna take us another week to figure it out. But the fellow that came was really good.

I had a big issue with my refrigerator and so many people came to my house to say that it wasn't working. It took forever. AHS finally did the right thing, but I was without a refrigerator during COVID and it wasn't working for about a month. It was so unnecessary before they declared what they were gonna do. I was calling them all the time but they were not reaching out to me to tell me what was gonna happen. So I was really disappointed in their service and the way they tackled this whole thing with my refrigerator. In the past, they've always been quite efficient and good. But this time, it was terrible not having a fridge with everybody in the house. So I'm not happy with that. Appliance Tech was the third company that came out and they were great. They did whatever they had to do and then AHS finally took care of it. But I still like AHS. I would still tell my friends it's great if you're not fix-it type of people.

At first, the air conditioner wouldn't turn on, and then it wouldn't shut off. It came out twice. My husband put the claim in and Beaches Air Conditioning and Heating was sent out. Everything's working okay now. I enjoy having American Home Shield. The only thing is the appointment times are just a big window of opportunity. I have to sit home from 1:00 to 5:00. But I understand that things happen on service calls. They've been great overall.

My AC here has been giving me lots of problems. When it got hot, I need to have someone come up here and fix something in the AC. When it got cold, did the same thing to the heater. Apparently, Valley Air found an issue. The tech explained it very well. He was actually very informative. He always answered the phone when we needed him to. He was very professional. I'm very pleased with the service he provided.

I had a bad thermostat. It was easy submitting a claim with AHS for that one. The tech replaced the thermostat on the wall. He troubleshot the problem and he did a great job. I've got American Home Shield for another property that I own and I had a problem with the air conditioner and it was a nightmare. They had to get a second opinion from somebody. By the time they got the second opinion, it took another month. We went without air conditioning for a month and a half this summer.

I had a leak in my ceiling. The first company that American Home Shield sent was nice but they didn't have a resolution for the leak. The tech was not experienced. It was a younger person who was sent out and he didn't help. So, I called AHS and said that I wanted a second opinion which I know I'm able to do with them. They said "sure" and sent somebody from Accu-Plumbing. The guy was older and highly experienced. He did such a thorough diagnosis of what could be happening and checked so much more than the first guy. He found what the issue was and diagnose it. I was very pleased that they sent him and I kept their card because of how pleased I was.

The defroster on the compressor failed so it was covered in ice. I called it in to AHS and it was simple. Cutting Edge Total Comfort gave me the next available time that they would come and I wasn't gonna be home when they were able to come so they pushed it back. But it worked out. They did their job. So far, the air conditioning unit has been functioning but it hasn't been cold like it was.

I had a claim for a plumbing issue and it was good. They had to come back several times to finish it but they were professional.

I have been with American Home Shield for a while then I stopped. I picked it back up during the summer. It's not hard making a claim with the home warranty. For a claim I had for my washer and my dishwasher, the service company did good. Their guy was on time and was nice. He explained everything to me.

Something with my dryer's motherboard went out. It took three weeks for AHS to get the part in and then The Appliance Guyscame. It took so long to get the part. Other than that, the issue got fixed and now everything is working correctly. I recommend to everybody that buys a home to purchase this type of plan 'cause it has been very helpful for me throughout the years.

The repairmen came right on out and took care of what needed to be taken care of. Both of them did a good job and everything's working fine now. They were professional and they cleaned up behind themselves as well. Normally, everything works fine with our claims. The only difficulty we had this time around was at first, each company that American Home Shield tried to schedule a repair with told them that they would come out. After we didn't hear from any of the companies, we called them. A couple of them told us they didn't work for them anymore.

The hot water tank went out and everything went well with the plumbers. They came back in and told me how much I had to pay. I paid that and they put in a hot water tank.

Our garbage disposal wasn't working. We submitted a claim with AHS and everything went well. They gave me the phone number and the tech called the next day. He was here in 10 minutes and he was on time. He also did a good job. He wasn't the cleanest and didn't have the newest of tools, but he did his job. Other than that, American Home Shield's premium is kind of high, especially for the $75. And so many things are not on the warranty. But if you can afford it, it's nice to have.

The dishwasher was kind of turning on and off whenever it felt like it, and the keypad wasn't working. Axis came out and took a look at it. Surprisingly, they took some time to assess the issue. I thought it was going to be a quick visit. They told me it looked like the panel needed to be replaced. We got it ordered in and it took about a week and a half for them to get the new part. Then they scheduled an appointment the following week because it was Thanksgiving week when it came in. They came in the following week and they were pretty quick in getting it replaced and everything working right. So overall, I'm pretty satisfied with the whole process.

A contractor came out for our heater and they said that the AC also needed to be changed. American Home Shield won't cover it unless we open up another ticket for it so we put in one. We’re still waiting for the recommendation for the AC but it's been two weeks of waiting. It’s too cold to wait. We got the AC fixed already. I just need them to look at the AC, tell them the recommendation, and have them reimburse us. Also, every time I call American Home Shield and I say something, they keep repeating what I say. It's a little annoying. And sometimes, I feel like they don't understand what I just said, even though they repeated it.

The garbage disposal in my house was making ridiculous sounds. While I was looking into it, I also noticed that there was some water coming out from one of the pipes underneath, going into the sewer line. I went to American Home Shield's website and it was a hassle-free experience. On my own, I was able to create a ticket online. They confirmed it through emails and text messages. They scheduled this company, BWS Heating and Air Conditioning, very easily. The company called me the next day. They had the name of the guy and a picture and then they emailed me.

We did a seasonal service that changed filters and inspect the HVAC unit. American Home Shield offered that like spring and fall, and I've done it several seasons. I've always had the same contractor come out, so it was great. Everything is working fine. I've had American Home Shield for 12 years. I wouldn't keep renewing it if I wasn't happy.

Our dishwasher was not properly drying our dishes. Doing an online claim to American Home Shield was very easy. The service was pleasant, quick, precise and titillating. Our dishwasher is working now.

I had a small leak under the sink in my bathroom and the contractor scheduled the appointment relatively quickly. They called me and got back to me. They were also right on time. The gentleman who came out and fixed the leak went above and beyond. He had to exchange out the thing that holds the water in the sink and he had all the parts in his car. He was even a little bit worried because the silver color didn't 100% match, which I thought was very kind of him. I didn’t care because you can't tell the difference. So, he was great.

I have a smell in my garbage disposal, and I had a faucet that was leaking. My home is very old from the 40s. So, the techs couldn't get the parts to fix the leak. They ordered it, and it took about a month. Then, the guy who did it was awesome. The customer service side of it was awesome in that way. But the part they ordered, the handle only turns the wrong way. It doesn't turn the right way. Our garbage disposal never got fixed.

My heat was working, but when it went off, it would not restart. We had to go and hit it. I submitted a claim with AHS and it was very easy. I did it all online and they answered me online. I also paid online before the person they sent came. He fixed it then he left and it was all good. The $125 deductible is kind of high but that's the way it is.

We had trouble with some of our sockets, and Budget Electric did a fine job. They came out, fixed the issues very quickly, and that was it. We thought we blew a couple of fuses or a circuit breaker. They took care of all of that. The claim submission is really simple. But some of American Home Shield's customer service is pathetic. I was a real estate agent so I referred a lot of people to them, partly because their rates were great, and they covered a lot of stuff. But I would not recommend them at this point in time. There are other companies that serve their customers better.

The rep from Neighborhood Appliance was great. The only thing is my washing machine is quite old, so he had a heck of a time trying to find replacement parts. But he found everything he needed and it went well. It's working great.

I went downstairs and there was water all over and I didn't know what it was. I called AHS and they sent the guy out. Something that's next to my heater wasn't working, so he replaced it. He was helpful and he answered my questions. He fixed the problem and everything was good.

My oven is not working properly, and it needs a new part. Home Shield was supposed to order the part. They told me they ordered it on the 4th. But I still haven't heard back about what is going on with it. Typically, it takes them forever to figure out if the part can come in. And then, if the part comes in, I never hear if the part came in or not. I have to call them to find out if the part came in.

1st Choice Quality Heating and Air showed up when they told me they would. They fixed the thing the day that they were there. They did a great job. American Home Shield always handled our services as we requested them. We're very happy with the service.

There was a leak in my sink. It was also stopped up. They came over and diagnosed a few things. There were several leaks - a leak in the faucet, a leak in the supply valve, and a leak in the disposer. They replaced all three of those things. They were very professional and worked quickly. Everything was nice and buttoned up clean. This is my first claim with AHS and it worked great.

Scheduling the service was easy. The person who came out was excellent. He was a person with some great experience. He was patient, knowledgeable, and thorough. He found a cranked hole where moisture comes through it and fixed it, where other people struggled with it before. With American Home Shield, I'm getting what I'm paying for. I like that the home warranty is there when things need to be serviced on a regular basis, so the cost is gonna be fixed to service it. If something else is wrong, they get to fix it. It's peace of mind.

The last guy who came was excellent. I put in another work order at the beginning of this week. I called the contractor but they haven't called me back. I can't get them on the phone. It's frustrating that American Home Shield doesn't cover a lot of things. A lot of the times I've taken claims for stuff that are out of my control and those claims are not paid for.

I was having issues with my toilet not flushing and overflowing. Carl’s Plumbing Services came out and tried fixing it. Then they had to come back, and I had to call them to check on rescheduling before they’d be scheduled and came back out. They fixed the problem a week later. The toilet performs good now. If you own your home, you're going to need the service. American Home Shield's going to save you money in the long run. But at times, it’s gonna be a little difficult and a lot long and drawn out.

Mr. Electric Twyman came out for the duplex plug underneath the sink in the kitchen. It needed to be replaced. One side didn't work, and the other side didn't look good. It was that bad. It was there since 1968. That was for my dishwasher and my garbage disposal. Another thing was we paid for American Home Shield for several months, and then this outlet down here decided to give us a fit. The tech talked to us ahead of time because he couldn't come out immediately. He had other things going. But a few days later, he was able to schedule us in and he told us to run an extension cord on the one that was still working so we could run the dishwasher. We didn't use it. We unplugged the garbage disposal and worked with that. But at least we got the dishwasher going until he got out here. He was quick and knew was he was doing. We were pleased with him.

American Home Shield is the best company I've ever dealt with. I know a lot of my family have a home warranty and nothing compared to this. The only thing, and I can't even complain, is the wait. When I want to call and get the parts authorized or talk to somebody about what's going on with my case, there's a wait. But their service and what they do outweigh that. I have two homes with them and they've been amazing in every way. I recommend it to a lot of people - my family and friends.

The furnace was making a really loud noise and it ended up to be a loose screw. It took the guy two minutes to fix it and he was gone. He was very good. It was easy to submit a claim with American Home Shield and they accomplished the job that they were called to do.

We have many accounts with American Home Shield. I called two weeks ago and asked for servicing on three appliances in my home. The freezers in my fridge are not working. The dishwasher, for some reason, wasn't working. That one was easy to solve. So, that was a no-brainer. I guess somebody turned the water off under my sink for the dishwasher. That was all done. But then, the headache was I called and the gal that was the agent I was speaking with did not understand that my hood was different than my cooktop. So, she put the order in that my cooktop was not working. I never did say cooktop. I was trying to help her understand. A cooktop is something that sits on top of the counter, and not a range with the exhaust fan attached to the stove.

The Sears tech earnestly tried to fix the dishwasher, which was in great shape except for it would turn on and no water would come in. We had that problem once a long time back and somebody else fixed it. This time, he replaced about three things on it and it should have worked, but it didn't. The issue turned out to be a panel and it had to be replaced but there was no replacement for my model dishwasher so they had to replace the dishwasher. But the replacement is not anything close to our Maytag dishwasher. We had a Maytag with all digital stuff and touch and the replacement has a lever and a knob. And the quality is pretty low. We could have gone up and paid money but if we did that, then AHS wouldn't pay for the installation and all that kind of stuff so we took the replacement.

There were three appliances that we needed help with. That was the refrigerator, the stove and the dishwasher. For the stove, the guy said it was just a bad bulb. I had an extra bulb so we changed it and the bulb has been working. The refrigerator has a bottom drawer for the freezer. The seal on the bottom drawer was faulty and the air and moisture were getting into the freezer. It was getting encrusted with ice. He came back and replaced the seal on just the freezer drawer. The dishwasher was the one that was a bit tricky. There were two problems with it. There are two washer arms and he replaced the lower one. He didn't say what was wrong. We had to wait for the part between the first and second visit.

American Home Shield helps repair the things in my home at a reasonable cost. I placed an order for service and American Home Shield provided a person. The service was done efficiently. And the system is working. Most of the guys that AHS has sent have been very professional and efficient and have done a good job. But there was one particular service provider that I wasn't happy with. They didn't do anything. Then it became cumbersome to deal with it later when I wanted a different service provider because I didn't like the first one. But we eventually got it worked out.

***AHS will probably reply to this review (as they have to others) saying they'd be glad to discuss the issue with me. If that's the case, AHS you can call me. I've reached out enough and I'm not jazzed by the results. Here are my request #s: ** Filed service request on 11/6, still no resolution. Appliance company has been here 3 times, each time they determine the issue is something different than they thought so they have to schedule another visit, but they have to go through AHS each time (they send a diagnosis report to AHS, and AHS gives them the OK to schedule another visit).

AHS left an active leak from a pipe in my home for 3 days. On the 3rd day I paid a plumber $623 to fix it. AHS has refused to reimburse this cost. This started on 11/30/2020 when I discovered a leaking pipe in my wall. It was squirting hot water everywhere. I immediately called AHS and reported the problem and the urgency to have it fixed under my account. I turned off the hot water to the home, which reduced the flow of water but the pipe was still leaking. They assigned my order to a plumber who could not come out until 12/15.

I submit claims online and it's a simple process, but American Home Shield should cover more than what they cover. It was a lot that was needed to be done with my last order. Drain GO came out three times. First time they came out, they didn't find a problem. Second time they came out, "Oh, yeah. You definitely have a problem. I'll need to replace your cartridge." They replaced the cartridge and two weeks later, something started leaking again. They said I needed a regulator, an expansion tank and a pipe. The only thing that American Home Shield paid for is the regulator. I had to come out of pocket with $579. My home is only eight years old, so it's not that it's out of code. They wouldn't cover some parts. I've had other claims, but they were minor stuff, so they covered it. All in all, you won't know what they will or will not cover until you come across things.

The air condition man came out to give me my maintenance. He said everything was fine. It’s a new unit. Less than a year old. He even extended his service and time and gave me a little education about my thermostat. He was very good. He’s from out of town. He was very helpful, very polite and very kind. I was really pleased.

We didn't know there was a water leak because the washer wasn't working. When they replaced one part, the water started leaking. They fixed it and everything is okay. They were very friendly and very professional. So far, AHS is working okay.

The swimming pool pump leaked and it was easy submitting the claim to American Home Shield. it took about a day to get the contractor out to my home. They troubleshot the problem, figured out what it was, brought parts back the next day and repaired it.

We've had Upland Pool come out for our pool two times now. The first time was for the motor on the pump and the second was because the filter was leaking. Both times they were fantastic. For the filter, the first time they came out, they explained to us that the filter is very old and parts are hard to come by if you can come by them. They put in a claim to American Home Shield for a newer type of filter to replace that one. Then, they were out either that next day or the day after with a new filter.

The guy came out the first day but he couldn’t get it fixed. He was able to bypass the system so I could at least have heat a while 'cause it’s cold here. He told me they had to order a part. He was a professional. He explained to me what the issue was and told me what they needed to do to get it fixed. He also showed me how to work my thermostat and how to get the most efficient out of my thermostat. He was very proficient, very knowledgeable and answered all the questions that I had for him. Then they called me the very next morning and said, “The part is in. Can we come back out today?” I called them on a Sunday afternoon then that Tuesday, they came back to finish it. It was excellent. This time was very pleasant. I didn’t get the runaround. I guess AHS is changing their process on the way they do things. I’m pleased with them.

The contractor came out and everything is working great but I wasn’t able to include my tub leaking in my claim. I was in the assumption that since it was a plumbing issue, I could get all plumbing issues taken care of. But other than that, I had a great experience with American Home Shield.

The guy who came out was supposed to check my plumbing and the email he sent us was something different from what he told the insurance company. So, we were trying to get it straightened out. The lady told the insurance lady that she didn't want anything to do with it because she sent paperwork over already. SAP, the contractor, sent out someone else. We just bought the house and we were trying to see what was going on with our sewer lining under the house. I just had a bad experience with the contractor in trying to get my information. They were supposed to pay for a fix but they kept giving me the runaround. I didn’t have a good relationship with them. I chose to go out and pay for it myself because I wasn't getting nowhere and it was such a hassle.

American Home Shield advertised a check-up for the furnace for $75. The guy that came out was really good. After he left and the furnace kicked on, I was downstairs and it made a noise. So I called them. They came back in here. The door was caulked and he fixed it. Last week, I got two emails from American Home Shield wanting me to pay $75 for them rescheduling me for furnace check-ups, and I already had that and I already paid the $75. Now, I haven't heard any more, they haven't taken any money out of my account, and I don't know if this is coming from them or from somebody else. I did call him on the first one and they said, "No, you're not even scheduled. You were done in October. No, we don't have nothing on here for you."

I use the web when making a claim with American Home Shield. I did one recently for a broken toilet and that was very easy. The guy who came out was great and he repaired the toilet. It's working well now. AHS is good and I tell all my friends to get it. It's just that when there's a one-off, sometimes it's hard because there's no real recommendation. Sometimes they'll send out a crew that can't handle the problem if it's a weird situation. When we had our oven go bad, we had three crews come out. They kept saying they couldn’t do the installation so we had to call again. But it wasn’t that bad and that was the only time. Most times, everything is really smooth.

My most recent claim was for a malfunctioning dryer. It was turning itself off. Unfortunately, it’s not the first time we used them. I usually book it online, and minutes later, I have a confirmation that somebody was assigned to our claim. Usually within 24 hours, somebody contacts us at least to make an appointment. It doesn't take them long before they send somebody. We also understand that sometimes, it takes a little while because of parts. They have to order spare parts and whenever they have the spare parts, they come and finish their job.

I had an interesting call because originally, I did the request online and American Home Shield assigned me an appliance service. When the guy called, he said, “You know what? This isn't gonna work. Let me get someone else over.” and then he said to me, “It'll be a week and a half, two weeks before I can get out there.” As soon as I called American Home Shield back, the girl went, “What do you mean a week and a half out? I'll get you someone right away.” She canceled the first guy and went right to the next guy. It was unbelievable. The next guy called me within an hour and a half and said, “I can come by now, but within an hour.”

I had a plumbing issue and The Lindsay Company had to install faucets for my washer and dryer room. It was leaking. The tech was very good and everything has been good so far with AHS.

The guy came and checked the heater. He was very professional, very courteous, and very informative. We had some work on the washing machine recently and that was also very good. There was something they discovered and they fixed it. So far, I'm very satisfied with everything.

I’ve been with American Home Shield for years. They used to send people out who were late and didn't know much. But we wrote to the home warranty and they changed the company. American Home Shield is fine. Otherwise, I will not be with them. The only problem is getting them on the line. When you get them on the phone, it’s fine. But you have to wait to get to them and that's the problem. It's not just American Home Shield though, it’s everybody. With this pandemic going on, it’s just messed up.

The garage door had a problem with its connection with the vehicles and the remote control. The issue was the board of the motor. The technician came and immediately, he recognized what the problem was. He looked for a replacement in his car and fixed it. I'm very happy with things. AHS better not change anything. Their customer service and claim submission process are perfect. Go with American Home Shield. have heard people having other companies not having the same type of service. When I get an issue, I just book my service online and the next day, they're calling me.

Appliance Wizard came out twice. The first time was when we had an oven that would not heat and they put in a request for parts. The wrong part showed up. We could not locate an actual model number because then it got burned off on the plate. In the end, that oven was replaced. The second time they came out was because the microwave literally caught on fire. I'm still waiting for the replacement for that. That’s been over a month now. The Appliance Wizard people were very strong quality. The first person who looked at the microwave before it caught on fire was not good quality. He heated up some water, called it good then told me I needed to clean the microwave. Three days later, it caught on fire.

The motor for the Whirlpool tub was going out. I went on to the AHS website and started a claim there. The website was good then they texted me, told me that my claim was filed. And a couple of days later, they told me that the tech was coming. He was professional and good. And now, the motor is working great like it's brand new.

Sears came for my stove and I liked the tech. He was a nice guy and he was very efficient. He knew right away what the problem was. There was a code that came up on the stove and he was able to look it up and see what it was. He ordered the part and then rescheduled my appointment. About a month after I moved into my house, I had air conditioning problems. It took five times of techs coming back before somebody could figure out what the issue was. The techs would leave and I would call them back. Then it would take two weeks for them to come again. One guy told me my filter was dirty and he put a new one in my unit. That was in June and July and it was miserable as I had no air conditioning. The service carrier AHS used then was absolutely horrible. Sears was great though.

I was in the process of renewing my home warranty because when I originally bought the house, the company that they had put us with was already done. I just did some research. And I have a relative that uses the same company. So, American Home Shield came recommended as well. Recently, the icemaker stopped working. It didn’t make ice anymore. I filed a claim online and the website is good. It then told me that the contractor would make contact with me within 24 hours, which they did the very next day. SRL Services came out and looked at my icemaker on my refrigerator and my microwave oven. Their service was great. They contacted me the next day, made an appointment. They were out there within three days. And then they repaired it.

The refrigerator and freezer were not cooling properly. So, we filed the claim to American Home Shield. The GE representatives came out, and was able to make a repair to the unit and got it back operational. It seems to be okay at the moment. I generally like American Home Shield. The only complaint I really have is, when it comes to air conditioning, there's a real problem with the vendors that they have. If you're dealing with something like GE, you're fine, but when you start dealing with some AC problems, that's when I have some issues with them.

A tech came here and was supposed to fix my bathroom, the shower, and the toilet. When he fixed my showerhead, he ended up turning my hot water to the cold water and the cold water to the hot water. I jumped in the shower that night and I wasn't too pleased. I was really pissed. I also don't know what he did with the toilet pressure but that wasn't set right. Every time I flush the toilet or run the shower, the water in the bathroom sink started running low. I called and let American Home Shield know. I needed somebody to come back out here. I was very displeased from the beginning because I kept calling AHS and was told that the best technician would be sent out.

I had a number issue on our furnace. It was a quick and easy claim. The contractor was in and out in less than 30 minutes. There was a CO2 level issue. He looked at it and there wasn't an issue. It was just that the pressure was off a little bit on the heat in the furnace and he fixed it.

Leak Seekers fixed my garbage disposal thing under the sink. That went really well. They came back out today because I had an issue going on outside. I didn't know whether it was coming from inside. The guy said that American Home Shield doesn't cover that 'cause he thinks that has something to do with the sprinkler system. But he fixed the issue upstairs which was fine. He did his job well.

My heater was working at night. When we woke up that morning, it was cold as death in the house. We were freezing. I called American Home Shield and reported it. They said they would get us serviced with somebody, and then somebody called me. The dude came right on out the same day. He was courteous. When he came in, he had his mask on. Also, it rained the day before so he put little covers on his shoes so they wouldn’t track up my carpet. He was here for 15 minutes. I gave my neighbor one of those brochures so they could get AHS.

I did business with American Home Shield a number of years ago and then I moved. The place I live now is 24 years old and I decided to do business with them again. It's worth $50 a month. Recently, my ice maker in my freezer was not producing ice. It was filling the reservoir container with water, which would have flooded my kitchen had I not been home to know that it was doing that. Brian from Sears of Baltimore came and did a great job. He was prompt and on time. He knew what he was doing. It was a water valve or something that was bad. Fortunately, he had a part on the truck and he fixed it. It's been working fine so I'm very pleased with what they did. The communication was fantastic as well. They texted, called, and did everything right.

The furnace wouldn't turn on and I went online to submit a claim to American Home Shield. It was too hard to get through on the phone right now. They let me know right away who they assigned and then, they told me to give them a call if I don't hear from them within 24 hours. They always give me their phone number. The person came in and went right to it. He took precautions, as did I. He spent some time with the furnace and told me what the problem was. I already knew he had fixed it. Then, he spent some time fixing my thermostat, which was also messed up. So, I was all set to go. It was great. I've recommended AHS to quite a few people already so I've been very happy with them.

I submitted the claim online and American Home Shield responded right away. They gave me a service day, the company, and what time he would come out. And everything came through fine. Grade A Plumbing was good. Very professional. They came in, did their work. Didn't overcharge. I'm very pleased with the service. I like AHS. I've been paying into it for a while, and that was the first time I used them and I had a good experience so far. They're awesome.

American Home Shield didn’t cover what I thought they'd cover. There was an electrical issue that a home inspector found. He found three faults. The electrician came over and said that American Home Shield would pay for one. But these others weren't broken enough. So I had to pay cash for those. It's really easy to talk to somebody to sign up for American Home Shield but it's very hard to talk to a person when something's not right. Today, I tried to cancel it 'cause I sold my house. But I was not even sure if I did or not because after about 20 minutes on the phone, I kept getting put on hold. It was a bad connection. I could barely understand the conversation. But the person said that I'd be contacted by their cancellation department. So that was frustrating.

The refrigerator was shutting off. I did a claim to American Home Shield and it took two days to get someone out. He was good. He had to order a part and it took about two weeks for the part to come in. Everything's been great since the repair.

My microwave broke and I got an excellent response as I expected when I made a claim to American Home Shield. The tech showed up in a timely manner and he immediately determined the issue. He had to order the part, which came in 10 days later and then, he came out. He made the repair and everything is fine now.

The first claim we put in was a major mess. The faucet was leaking and a person came out. They looked at the sink, took it all apart, told us the parts would have to be ordered but never came back. We called and called and so did American Home Shield. They eventually replaced our money back into our account that we had paid for the claim. It's still a problem that we're going to have to call in now and this was like a year ago. Our first experience made us ask do we really want the home warranty. But we realized it was not American Home Shield, it was on the side of the contractor. Our second claim was the stove. The guy came in, replaced the element and did a visual check of everything. It's an electric stove and he made sure that everything was functioning properly, and that was great.

I had a blockage and the plumber came out, took pictures of my bathroom, walked outside and said that it was a main line blockage and that there was nothing he could do. He got in his truck and left. That cost me $100. He said there were no places to clean out but there were. I could have shown them to him but he didn’t ask. Then, when I called in to ask about that, I got somebody in the Caribbean from American Home Shield’s customer service, who was as rude as they could be. I told them that that wasn’t what happened but I was told that it was what they got. AHS needs to cut their ties with them.

My bathroom ceiling fan stopped working so I called American Home Shield. The claim process was very easy and I got someone the same day I called. Douglas Mechanical came out and I was very pleased with the service. American Home Shield is excellent and I would recommend them.

American Home Shield responded within hours of submitting the claim online. They said that they had contacted a contractor that would be out to diagnose the problem. The guys from Green 2 Crystal Clear Pools are absolutely great. They're really professional, friendly, and knowledgeable. They diagnosed the problem really quickly. I was told that I needed a new pump and some gaskets replaced. But since the pump was not covered by American Home Shield, they had to get authorization. That was surprising. They call it an auxiliary pump and it's part of the pool system. Long story short, no authorization for the repair was given but they came back and repaired it at my expense. Still, it was much better than replacing a pump. Overall, there are a lot of exclusions with American Home Shield so you better read the contract very closely.

I couldn't get my refrigerator to start. It was making a lot of clicking noises just before it stopped working so I called American Home Shield and the contractor got there in a relatively short amount of time. Fortunately, I had another refrigerator that I could use because once it quit, I had about 24 hours to move everything over, which I did. When they came out, they needed to order parts. So, I had to leave everything where it was in my outside fridge. When I had the parts, they showed up three days later and they replaced it, and it's been working great. They were great and it was amazing. The tech was very thoughtful and cleaned up after himself. It was nice to have this opportunity to have an experience because I sell AHS to my clients. I worked with AHS and I have them myself. It's been good and I even shared it with my team.

I've used American Home Shield several times and I'm very satisfied with the contractors they've sent out. We had John Hudgins Plumbing assigned to us. They called the very next day and were out in a couple of days later. They fixed the problem the first time. My most recent and pending claim is for a microwave. It's an issue on a part and that seems to be lingering a little bit. I had a similar deal with a dishwasher a while back and it took a while to get the part in. But we're battling the holidays and now we're battling shipping issues across the country, so I can understand that to a large degree.

The online thing is easy. Trying to call American Home Shield is where I always had the problem, like a follow-up or needing to talk about something. That's where it's usually terrible. I hope they could improve specifically on trying to get in touch with someone on the phone. Myers Comfort Specialist of Birmingham came out recently and they were professional. They had to replace some form of an electronic board.

Total Air Care replaced the capacitor and got it running. Then they cleaned the coil. They handled everything immediately and quite professionally. I liked the way they described what was wrong, what they did to fix it and their overall demeanor. American Home Shield was quite good. Having them is a lot cheaper than replacing an air conditioner.

American Home Shield has been good. It was easy to submit a claim. It was good dealing with the tech from Universal 1 Repair. They replaced some parts of the appliance.

My freezer's icemaker wasn't working correctly, so we submitted a claim with American Home Shield. It took a couple of days for someone to come out here and look at it. The tech realized that the timer on my icemaker wasn't working properly. So, he told me that he had to order the parts for it and it would be a couple of weeks. Sure enough, a couple of weeks later, the parts came in. The next day, I got a phone call from the company to schedule an appointment. A few days later, everything was fixed. Everything works great now. Overall, it was quick and seamless.

AHS gives me a sense of comfort. When something goes wrong, they're my first thought and the response is always very quick. We had a tech from #1 R&R Electrical Allstar come out for an issue and he was excellent. He found the problem, advised us on the best approach, and fixed the issue. Our claims with AHS so far have been handled best.

Some of AHS's vendors have come out and been able to resolve and fix my problems. Other vendors come out, spend five minutes and say that my problem is not their problem or it is not under warranty. Then, they charge me 100 bucks. I had a couple of light fixtures that didn't appear to have power. I put in a ticket for an electrician who came out, spent five minutes, and said they aren't covered by warranty and I need all new everything.

American Home Shield's service is wonderful. We just purchased the home, so we know that whatever is going to cost is not going to exceed $75. I already called a claim in twice, one to change the locks and keys. Then the air conditioner just went out on us, but it was the thermostat that was the issue. The turnaround time was immediate, which is great. The first service was the same day. Then, we had to cancel. We had an emergency. But then we met later on, and the service guy was contacting me back and forth. The air conditioner one happened on the weekend, so I know we had to do it on a Monday. But that was great as well.

I had a pipe leak and it was pretty serious because I couldn't get water to go into my hot water tank. So I had to get a plumber out to figure out which pipe it was that was running into or that was leaking. He came out and we were able to find the problem pretty quick. He gave me recommendations and he was able to fix it pretty fast. The only issue is that I'm still waiting to hear back about the drywall. I didn't want to fix it, yet. He logged it and sent it with pictures to Home Shield and then I should hear back from Home Shield.

When you put the cup and push the water button, it was clogged. It wasn't coming out. The first time, GE Appliances called. The guy who came out was okay. What he did was unfroze the line where the hot water is, but it froze up again. He said that he would call out my insurance and tell them I need a door. One was supposed to come today but I ain't heard from anybody yet. But I've been satisfied with American Home Shield so far knowing that I'm covered. It's less stressful and worthwhile getting.

Sometimes when I have to call in at American Home Shield, I have to wait quite a bit of time to get in touch with a representative. But that's to be expected with all the events going on with COVID and people working from home. It takes a while but it's not a huge issue. Also, from research, AHS is one of the best that I could find as far as home warranty companies. It seems expensive but you get what you pay for. I would recommend AHS if you have older appliances and an older house that may need that kind of thing.

Our claim was for a garbage disposal repair. The claims process online was pretty easy and it took a week for the tech to come out. It took five minutes to fix the disposal. They didn't have to replace it. Everything looked really good and it was super quick and very professional. Our experience with American Home Shield was great. I plan to use them in the future.

My furnace was not working. Island Breeze came out here three times but they have not fixed it. The first time they came out here, they said the issue was something with a motherboard. So then, they came back again and put that in. But it still didn't work, so they came out here again. The guy told me that he didn't see anything wrong with it. But he was was friendly and professional. He said what I could do is just put my thermostat up to 90, and that should fix the problem. But I put my thermostat up to 90, and sometimes, it turns on and the heat comes on. Sometimes, it doesn't. So I called Home Shield again and they had another company to come out here. The company called me yesterday to set up a time to come out here and they're coming out here on Wednesday between 8:00 and 11:00.

I'm back with American Home Shield because I feel like they are better than anybody else. Recently, I had a leak in the disposal and the guys came in and fixed it. They were amazing. I like it. Everything was perfect.

We just called American Home Shield, told them what our appliance issue was, and they took down the information. They had me FaceTime them so that I could show them the unit and they could get the codes off of it themselves. They then told me who would be calling and gave me a phone number. They told me to make sure that I answered the phone. The process seemed pretty simple. My claim was handled very well. The gentleman who came was very timely and professional. What happened was I could not use the oven and the microwave. I couldn't use any of the buttons. There were no lights on the top and the oven light came on but would not go off. The gentleman said that that is a safety mechanism to tell you to check that there's something wrong. On the whole, everything was okay.

The vendor on the last visit was great. I have three houses with AHS, and I’ve been with them for at least five years. AHS is a wonderful service and I’m thankful to have it, but I have some issues with them. They can be very difficult customer service-wise in terms of taking forever to get through. Also, three times this past year, I had employees tell me things and it didn’t happen, i.e., “We’re gonna send you a check in the mail.” I never got the check, so I had to keep calling and calling. I found out that they credited the money back to my credit card, but they never told me they were doing that. They told me they were putting it in the mail. It's the little things like that. Call and they say, “We’ll get back to you,” and then they don’t get back to you.

The refrigerator had a leak and the techs did a good service. I had a problem the next day and they sent somebody right out to correct it. I haven't met any problems since.

AHS is fast in terms of responding to our needs when we need home repairs. With our recent claim, everybody took care of what they were supposed to, so I was happy with that. AHS is good to have. Having a home, you never know when something is going to break. So, I like to have that comfort knowing that I am insured in those things. However, my deductibles are $100 and it's a bit pricey.

I was dealing with a company that's in American Home Shield's system, but they couldn't find him. That’s the only problem I've had. When they called me back, they were gonna send me another company, which I didn't want ‘cause another company had been out already. I asked to speak to a supervisor, and they kept on till they found Carnell Maintenance. That was the one that was doing my appliances and the guy had also been up here on more than one occasion. He did what he said he was gonna do. He gave me a scheduled time and he was within that time. If he couldn't come, he called me and let me know. I like that. All around, American Home Shield's company has been great.

Our heating unit was not working properly. Everything went well when we made a claim. The service people who came out were very timely and professional. They had to change the motherboard. They ordered that part, came the next day with it, and fixed the unit.

The most recent claim with American Home Shield was put in for the electrical on the garbage disposal. The garbage disposal itself had to be replaced. The contractor was efficient, fast, knowledgeable, and friendly. He did it all right then and there.

Harvey Contractors came out and said something about a secondary leak which was total **. I called American Home Shield back and they sent a second guy out here without having me pay the $75. The guy said, “I know what I need,” and it took him a while to get it. He came back and fixed it within 20 minutes. He was clean. He was an awesome guy with nice manners. He did what he needed to do professionally.

The techs have been great. Sirius Plumbing & Air Conditioning came recently and did everything they needed. I'm very satisfied.

Submitting claims has never been easy with American Home Shield. It's probably one of the hardest companies that I have to deal with. Their customer service takes forever to get hold of. I’ve pleaded on the phone, many times, over an hour. It was a little bit faster this last time, but I don't know if it's because of the time of day. It only took me 15, 20 minutes to get somebody on the phone.

I’ve 2 complaints for last 2.5 months. None of them have been taken care of. Every time I call you are outsourced to Philippines who have no clue and keep promising you they will escalate the matter and will get back to us ASAP. It’s been 1.5 months without dishwasher and 2 months since the plumber came in and took my faucet and never came to replace it. I’m paying 150 per month in warranty plus 75 dollars visit fee. This company is a fraud. I’m going to complain to DA S office.

Updated on 11/09/2020: Ok Home Shield you answered my email and say you want to talk but you leave no contact information. So if you want to talk call **. I doubt I hear from you. You can tell your people are working from home. One girl's rooster was going off in the background and one guy's music was so loud we had to ask him to turn it down so we could hear him. Remove the illegal collection you put on me or you can pay me. Don't contact me until you fix this.

I had to let AHS go for a while then I needed to get back with them. Instead of just doing my home, I'm doing my son's home too. I recently did a claim and the next morning, one of the ladies were calling from there to ask did I call back the phone number that she had given to me for them to fix my issue. I told her I did and that the technician was coming the next morning. He was there at 8 o’clock the next morning and took care of it all. He had to order a piece so that we could get some warm heat in there and everything's great.

The AC was making a noise. It was pretty difficult to submit the claim. When I called, it said 24/7 assistance. There was no one in my area. I had to continue to call. It got very frustrating at a point to get American Home Shield to get someone to come out. It took over a week for Total Air Care to come out but they fixed it. It was something about a bearing and they did great.

My heat was not working. I tried requesting for service online, but I was having trouble. I filled in all the information but it wouldn't ever complete. It would just get frozen. I called and the rep was able to do it over the phone. Also, she told me she would put it in for an emergency because it was so cold. I put the claim in on a Tuesday and A-US Air Conditioning of Texas came out on Thursday. It was a little delayed but the tech communicated with me and I didn't have any problem. He got everything done and the heating has been functioning good so far. AHS has helped me a couple of times so far so it's worth having.

The furnace wasn’t working. American Home Shield sent someone out the next day. He had to order a part and he came out the next day and installed it and it worked ever since. I've had other claims with American Home Shield over the years. I had a dishwasher, a hot water heater, a furnace a couple of times, and a stove worked on. The exhaust switch broke and they had to put a new one in.

I had several problems with my dishwasher. The initial issue was the cycle wasn’t going through completely. Geo Appliance Services came out and they’re the absolute best that American Home Shield has ever sent out. Some of the people they send out are questionable. The only thing is I still got moisture inside of my dishwasher at the end of the cycle. Other than that, my experience with American Home Shield has been fine.

My icemaker was not working in the refrigerator. I made a claim for it and that was fairly simple. I missed a couple of the tech's phone calls but we were still inside of the four or five days timeframe from the time the claim was submitted until the issue was taken care of. The tech came in and was very proficient in troubleshooting the problem. He got the part ordered and got it handled. Everything I've needed American Home Shield to do, they've been really good about it. To anyone considering home warranties, understand the coverage and what it does and doesn't cover.

We came here, we didn't have an issue, but then the furnace started making a lot of noise and we noticed a lot of stuff. We had two different companies come out. The first one said there were no issues. The second one said it needed replacement. We also contacted on our own four other HVAC companies and they all said it needed replacement. But American Home Shield said that it was not a regular wear and tear. They said it looked like there was mud in it like that would happen in a flood because it was the dirt in the water that clumped together and made it look like there was mud in our furnace although there was no water line. The other HVAC people said that it has not been in a flood. Obviously, there were no signs of flood in our basement.

We bought our home several months ago and I decided that I would sign up with American Home Shield. Initially, I thought I probably wouldn't need it. But it actually worked out really well for us. Ultimately, we've saved money using the home warranty. When in the 20s and you're just really getting on your career and things in life, money seems to be a little more scarce. American Home Shield has really come through for us so I appreciate them. I hope that I continue using them in the future. My wife and I are satisfied with the service and would definitely recommend it to other people. I've told several friends about it. So far, everything's been good.

We had a couple of times where the communication wasn't quite right. It took a couple of tries but it eventually got fixed. When the oven was not heating up properly, the techs fixed it the first time. So there's been no problem since they've been out.

Sometimes I have to wait forever, but the last few times I have called Home Shield, they have been fast. Sears recently did a great job. He was on time, friendly and knowledgeable. He explained to me what was going on with the washer. He knew what needed to be done, so he talked to Home Shield and he told them that it would be too expensive. Once he looked it up, to see how the parts and labor, it would be too expensive to repair. Home Shield emailed us and said that they would give us an allowed amount of money to buy a new washing machine. We did that, and then we submitted a receipt. Home Shield is a good company. If something is broken, they will come and fix it. They have replaced two washers of ours. And then, they had to replace a garbage disposal.

Someone came out and my son took him upstairs where the burner was. He said I was gonna get a call from American Home Shield. He hadn't done anything. He just looked at it. I don’t want him back in here anymore. He didn’t tell it to me, but Home Shield called me and was telling me that he told them that I would have to pay him 1,100 and some because my boiler wasn’t up to ordinance. Now, how can my boiler not be up to ordinance when Home Shield put it in? Home Shield put this boiler in about three years ago for me. So, now, if they put this in, it would be their fault.

Aaron Plumbing and Heating came right in and did the job. It was a back-up light for my bathroom and my laundry room, and they handled it nicely. I've heard some people say it takes a long time to contact AHS on the phone but I haven't had any issue of getting contact with them.

If I had any other plumbing issues, I would definitely want to use Steinberg Plumbing. He came in and was able to assess the issue with both of my toilets and fix them. It was something that I had not noticed before. We have had trouble before with some water and we thought we had fixed it because we had to almost turn some of the water off when using the toilet. So, bringing someone in that is able to look and say, “Okay. This is what the problem is and this is how I can fix it,” is good. And then, he showed me to make sure that it's fixed. Very professional, very good. Definitely would recommend them again. Home Shield has had someone come out to help out with my stove, with my motor with my pool, and with my fan in the house. I have had them for five years, which means I am paying them for five years since I moved into the house. It is something that I am continuing to keep because I value their service.

One of the rooms wasn't cooling properly, so we made the claim and the lady got in contact with American Home Shield because it sounded like it could have been like a ducting issue as opposed to the actual unit problem. Doing the claim was very easy. I love that I can do it online. The tech who came out was great. He came very much on time. He was very polite and helpful.

My heating went out and I had no heat. It was very difficult to reach a live person at AHS and I couldn't reach anybody so I requested service online. After I submitted it, I was able to call in, speak to somebody, and check the status of the claim. If they had just been able to talk to me in the first place, I could have gotten my order set up properly the first time because I needed emergency service. And I had to pay for the service call, not knowing if I'd be able to get somebody to come out the same day, which is kind of frustrating on the weekend. But the guy from AJ Moore who came out did a really good job. He was respectful and polite. They figured out that somebody had improperly wired the furnace and that was very helpful. AHS's service is really great but they can improve their customer service a little bit.

The remote control wasn't working anymore with the garage door opener. I alerted Home Shield online and using the website was easy. Ace of Spades then came and I had a very professional interaction with them. Everything is working great.

The guy was excellent. He was very professional and very friendly. He practiced social distancing and wore a mask. Everything was perfect in terms of identification of the problem and installing the new part. All was within under an hour. The service was good and very quick. I have other experiences in the past with AHS and they've all been fine. They provide a high level of customer service and I'm very satisfied with the skill set or the quality of the contractors that they have relationships with.

It was very easy to submit a service request for our dishwasher. So far, so good. I haven't had any problem. The repairman told me what the issue was, and he resolved the problem.