American Home Shield Reviews

The heater in our house went out. My wife put in an online work order and A-US Air Conditioning of Texas called the same day. They were at our place on Monday and they provided excellent service. The tech repaired the heater and I got a good temperature in my home instead of being really cold. The heater has been working perfectly since they have been out.

I submitted a claim online to American Home Shield and just to make sure it went through, I called and their reps verified that everything had gone through. They told me the name of the company that would be calling me. That went very smoothly. Warhold Mechanicals was fantastic. They came right out at the time that they called and went to work. The techs loved the dogs even though the dogs were annoying and they were very friendly. They worked until the job was completed 100% and then cleaned up. AHS is very easy to use. You should invest in it.

I’m not happy with American Home Shield. I'm pregnant and I have a baby, and they let us go without hot water throughout the whole house for seven days. It was the worst experience ever. Our water heater was old and corroded and it stopped working. So we called American Home Shield the second it went out and they said that we were covered. Then they just stopped talking. There was no communication for three days. This should have been fixed that Saturday but instead, it was fixed just today.

Our fuse box is 30 plus years old and we have issues with fuses popping frequently. I feel like the fuse box needs to be updated but the guy said that's not an issue that American Home Shield will cover. All he did was rearrange a few things in the fuse box and called it a day. We also called AHS 15 days ago for our furnace and it is still out. They sent out a company that checked it and diagnosed the problem. They said they ordered a part and we're still waiting on them to come back with the part to fix it. We've had some pretty cold temperature here on Ohio and it makes it a little difficult trying to stay warm in your house whenever the temperatures are down around zero. AHS could improve on their customer service. You can't get ahold of a human at all. If you need to talk to somebody about an issue, you got to go through their computer-generated process and it takes forever to try to get anything accomplished with that thing.

I was a little bit disappointed with American Home Shield. I called and scheduled an appointment for my air conditioners to be serviced. They scheduled for someone to come out, and when the young man came, he discovered that we had two air conditioners. Nobody told him anything about that. He only changed the filter on one of my air conditioners and said that I would have to make another call for him to come out again. I called and the lady said that she'd schedule me and let them know that I needed another person to come out and do that. I told the guy while he was here that American Home Shield already put in a work order for him to come back. I called American Home Shield back again because I didn’t hear anything, and I talked to a guy that sounded like an Indian.

My boss filed a claim on the phone for a water leak from the copper pipe from the water heater. I had to follow up on it for her a couple of times. I was with her when Reliable Plumbing came. They inspected the situation and said that it was definitely a leak. They went out, got their tools, came in, and started to work. They cut part of the pipe where it was leaking and replaced that. They said goodbye and thank you very much. It's working well. She was very happy with the plumbing company. At least there were two young men and so she thought that they might be too young to know what was going on. But evidently, they knew how to do the work.

There was a leak on the pipe inside of the wall where the water heater is. Ark La Flow came out and they diagnosed what the problem was. The first time they came, they thought it was stopped up. The guy couldn't find it, but he had it where someone else came because I had to call back and tell them that it was still leaking. Immediately, they sent someone back and that person kept working until he found what the problem was, which was inside of the wall. They fixed that and they got it completed, but filled out a claim for someone to come and fix the drywall once they were done. Someone came out today to fix the drywall and I just got a text from them a few minutes ago letting me know that they had completed the job.

Communication has been difficult or nonexistent. When I call American Home Shield for updates or answers, they're not able to give me any information. The reps keep me on hold for a long period of time while they're trying to figure things out. Also, I would like reps to be able to speak English. I can tell that they don't understand what I'm saying 'cause they just keep repeating the same thing no matter what question I have and that's very frustrating.

Our downstairs heat went out. So we figured it was the furnace. We called American Home Shield for them to come and service it or take a look. Calling in was pretty easy. The technician was very nice. He came with a mask on. I appreciated that because we have kids at the house. He just went in there, spent a little bit of time trying to figure out what was going on with it, and he was able to find the issue.

I've had positive experiences with American Home Shield, except one being my dishwasher. It doesn't work and I need to buy another one. I've been here five years and I've lived it out. I was hoping I could get help on their end for it, but they were never able to justify it even though the repair people even said I needed it. They were able to cover it, and my plan said to cover it, but they disagreed with the multiple people and I didn’t know their reasoning. It needed to be replaced.

The guy from Diamond Garage Doors has been here a week before and then the garage door stopped opening. So I asked him to come back and he said that it just needed to be reprogrammed. He was very efficient. I also had a claim for my furnace with Enchantment Refrigeration and it was excellent. Overall, everyone that American Home Shield sent out was extremely professional. They said what they were going to do and they did it.

There was a leak in the house, we had the pipe bust, and the basement was flooded as a result of the leaking. We made an initial request. When the guy came, he said that the bust wasn't inside the house and American Home Shield didn't cover it. But the effect was felt inside the house and it affected even the walls and all these things. We spent almost 4,000 fixing it. Recently, we had no heat in the house. The system stopped working. We requested service on Friday and it took three days to get it rectified, and we had a baby in the house. I had to be calling and escalating it. The contractor didn't come till about 3:00 PM on Monday. He was very cordial and got it working right then. My satisfaction was that the job was done. But it took time for him to come.

Our refrigerator just completely stopped working. We submitted that claim online, so it was pretty easy. However, it took a week to get the contractor out, and then it took another week for the part to come in. Other than that, the contractor was very nice. Everything works good now. Usually, American Home Shield is able to get somebody else fast. I understand the whole situation with COVID. It's why it probably took a bit longer. But it has always been very easy. No-nonsense.

We had no heat and our unit wouldn't come on. The tech who came out was very knowledgeable. He repaired the unit and I was thrilled. I've been with AHS for 10 years and their claim process has been great. The only problem was that we had to wait a week. The first contractor that American Home Shield suggested wasn't going to be able to come out for a couple of weeks. So, I called American Shield back. Their reps were very helpful. They worked with me and assigned my claim to another contractor who got out as soon as they could. They were out in less than a week. I was very happy with the service.

The contractor who came out for the water heater repair was very professional. He had to replace a motor assembly and he went back to his office, got a new one, and got everything ready to go. When he returned, all he had to do was bolt it back on. We were without a heater for two days so we appreciated the service.

I keep wanting to cancel my warranty with American Home Shield because every time I have a major issue, it’s not covered. For little things, it’s easy and great but for big ones, AHS never helped me and it’s a big headache. I have to keep calling for the contractor to come in.

I originally put in the claim for the oven back in September and there was a big mix up with the people that my wife was contacting and talking. They offered her a cash out so my wife was under the assumption that it meant they will replace the oven by paying for the oven. Nobody explained to my wife what the cash-out processes is. After I took over and I started communicating with them, I came to find out that the cash-out was only for parts and labor. So it was a mess. I pay my monthly dues every month, and if I have a problem, I expect for the problem to be fixed.

The light bulbs in the ceiling fan weren't working. Everything was fine with the service.

Before I bought this house, my mother owned it. My mom has other properties and she's always used American Home Shield. I told my neighbor and my aunt that they need to get American Home Shield too. Recently, I didn't have a heater so I called them and they sent someone out right away. The contractor called a couple days later. They came and diagnosed the problem. They had to order the part so it took a while. Then they came back a second time to install the part but something else happened or they didn't order enough parts. They ended up having to come four times and they finally got it going. They were great about it and told me what they were doing. They were very nice and professional. They came with masks and called me before they got here. The receptionist also called me and let me know that they ordered the part. When it was going to be late, she did and squeezed me in for the day that the part came in.

The tub drain was leaking into the basement and the service from the contractor was excellent. My little boys were excited to see someone using tools and the repair guy had little boys too so he was very kind and indulgent of them being all over his space while he was using his tools. So, the service was great. He arrived right on time and got it handled. American Home Shield had an intuitive interface on the website. They had great alerts and information on what was going on and why that was happening as well as a great pick for a contractor. I got email and also got text when the schedule was going to be. And on the day of, got a text from the actual company with a picture and a quick bio of who was showing up. The whole experience was very timely and handled fast and efficiently.

Clearwater Pool & Spa's tech was nice. He looked at my pool pump, ordered the parts, and then he came back and did the job. I've had two claims before and they have been perfect every time. This time, AHS sent me a notice saying that my claim was denied because of some code violations. I called them and they said they were not gonna pay for it. I called the technician and asked what was going on. He said, "Nothing. AHS paid for the claim". So, I don't know what happened there.

I made a service request on March 29, 2020 for heat pump shutting off. It took AHS a total of four months to replace the compressor on my heat pump after two HVAC contractors abandoned the job. The request was assigned to a third contractor who installed the compressor on July 29, 2020. I was without heat then air conditioning for a 4 month period. I had to purchase fans and portable air conditioners to keep my home at a tolerable temperature as the home is occupied by two adults in their nineties with health issues.

13 days later and still waiting on AHS to approve the work to be done to fix my heat and hot water issues. No call backs from a supervisor and their standard answer is something will be done in 24-48 hours. On 12/10/20 my water heater and boiler stopped working. Temperature outside was 37 degrees and was dropping and it was expected to be in the 30s overnight.

I've been with them for Years! Never had a problem until Oct when I lost power, electric co said our 100 amp breakers were the problem. Repeated calls, every time I called, got a different person who gave wrong information. Asked

Sometimes, I've had success with AHS, and most other times, I haven't. On my home, my furnace stopped communicating with the thermostat so I couldn’t get my heat on. The techs were really nice and tried for a long time but they weren’t able to resolve my issues though I paid for it. I had my electrician come out and fix it.

At first, Appliance Hero said they couldn't get me in for a couple of weeks. Then they had a cancellation so they called me back within an hour and was able to get me in within a day or two. The service was for the washer and an upright deep freezer. I was able to put them on the same claim because it was the same company. They had to order the part for the upright freezer. So they came back out the next week with the part and fixed that. It was a good experience.

Our unit wasn't blowing cool air or warm air very hard, but especially not cool air. So, Seabolt's Heating and Cooling did Freon and fixed the problem. They were a father-son pair and they were a super great team. They were very professional and kind. The heating bill is better and the heat holds better now. When you set up an appointment with American Home Shield, it takes quite a long time. If you make the phone call, the answering center sounds like it's outsourced that it takes about an hour to resolve any problems or to set up the appointment. I have a girlfriend that I've recommended Home Shield to and she has the same concern. Everybody I've talked to says the same thing. I wish it's easier to set up the appointment.

U.S. Plumbing came out on time and they were able to resolve my issues in a timely manner. I was happy with the services. The tech was excellent. He took his shoes off while entering the home and he cleaned up after himself when he finished doing his work. American Home Shield gives you peace of mind if you have any home appliances that break down. Also for plumbing issues, you don't have to worry about finding a plumber. You just reach out to American Home Shield and get it covered. I submitted two claims online and within minutes, I got an email response telling me who was going to come out and gave me their contact information. I was able to make an appointment with that company quickly and everything went well.

I've had two claims to American Home Shield. The latest one was for a washing machine and the icemaker on the refrigerator. The service people came out and said that they couldn't fix it. On the washing machine, I talked to a guy on December the 10th and he told me that they were mailing us a check, and we still haven't received the check. We bought our washing machine back around the middle of November.

I usually get a call right away after I make my service request with American Home Shield. My recent claim was for the garbage disposal and for some frozen up levers on two different bathtubs. I got a call in no time and the young man that came took care of them quickly. I was pleased with the service. I also had American Home Shield send someone out for an oven that the circuit board was shot and for other plumbing issues not recently.

Once I submitted the claim for the heating, American Home Shield said that the contractor should contact me within 24 hours, and they literally contacted me within 24 seconds. They were good from the moment I hung up from American Home Shield to say I needed a service. They came the next day. The guy was very prompt to diagnose, and very fast to fix the problem too. So far, so good.

The ice maker was broken. Express Appliance Services came in and said the parts were not good, so they had to order those. However, it's been three times they came here to repair it, but still, it's not working. I booked an appointment again for that and they're coming next week. Hopefully, if it gets fixed up, we'll be happy, or else, I don't know what's going to happen. American Home Shield always responds over the phone. They explain to me in a way what has to be done and pretty much, everything is clear to me. That's where we have been continuing with them. They book the things and they take the notes as well, so that's good.

The garbage disposal lasted a good while. But the inside had rotted out and the seals would not seals. That was where the water kept leaking. It was very easy to submit a claim for that and the guy from Patriot Plumbing who came out was great. He ended up replacing the garbage disposal. He did his thing and then he was gone. American Home Shield has been wonderful. I've dealt with them on a few occasions for different things. When we have something that's broken, of course, we want it to be fixed now. But when it comes to an issue that one of the appliances is as old as some of the ones I have, they have to see if they can fix the unit first and if they can't, they'll replace it. They got to check if they could find parts first. So on my end, I had to learn to have patience. But on other occasions, they've been great all the way around.

The main gear spindle broke inside our garage door opener. The unit needed to be replaced. I sent pictures to Pender because they asked, so they could show up with the right equipment or the right parts. They fixed it in an hour. It took them about two days to get to me, but it was not an emergency. They did great work and cleaned up after themselves. They even offered to take away the old garage door opener. I was very happy with their service.

I wasn't getting any hot water or water pressure going into my shower. Submitting the claim was pretty simple. I paid upfront and then they let me know what company was gonna go out. They emailed me the name of the company that was gonna come here and then on the day of the install, they sent an email with the technician’s face and the ETA on when they were gonna arrive. So that was pretty cool. When the technician came out, he was there within five to 10 minutes, and then he got it fixed. The technician answered all my questions and then showed me what was going on. Everything went smoothly. He got the job done that needed to be done. I've been with American Home Shield for quite a while. Any problems that occur at my house, I don't hesitate to call them.

I called AHS at 10:00 at night for my furnace that wasn't working. The person that I talked to gave me the name and the number of the contractor. He told me it would be 24 to 48 hours for the contractor to get in touch with me and he also gave me the contractor's information. I called the next day morning and the guy was very nice about it. He told me he'd try to get me in by three o'clock in the afternoon. I called to follow up and he said he'd be on his way and that he had to do an install. He came along with a worker and did what needed to be done. They had masks and foot coverings on and were very professional. The only disappointing part was I was on hold for a long time. Also, I have a couple of friends that have American Home Shield and they pay less of a deductible than I pay. Both of them have houses and I have a condo.

My thermostat was not communicating with the unit and when the repair people came in, they replaced a fuse that they said it was short on. The next day, the unit did the same thing. The guys back came in, and they said that we needed to have a part that would take five days for it to arrive. I told the guy it was unacceptable because it was going to be cold. We are older people and we cannot go through the heat or the cold. I spoke with American Home Shield. They sent a text, so the repair people came in and they replaced a whole part. They found the part right away, and it's been working fine.

The claims process with American Home Shield was very quick. I called and they told me they would dispatch someone. I got a call shortly thereafter from the company saying they had been dispatched and would be there within a day or two. The new microwave is working fine. The tech initially fixed a part in it. They found what was wrong but it went out again very shortly after. They determined it was a defect in the actual microwave oven. So, they replaced the whole thing. It was a different model and it was an upgrade. It seems to be nicer and better than the first one, and it works. American Home Shield did a good job. The other claim I had with them was a stopped-up toilet. I got a quick and excellent response both times. The technicians took care of it. They were very nice people and they seemed very professional. So, that’s always important. My renewal is coming up early next year and I plan to renew with AHS.

The water line of the ice maker that was hooked up to our refrigerator was leaking and the contractor who came was fantastic. I thought the ice maker wasn’t working at first but it started working. I called the plumber back though because I was worried about plumbing issues. He told me how to check it and what I should look for. He said he would come right back if he needed to. He was awesome. I recommended American Home Shield to my mom and she wanted information on it.

When submitting a claim, I just call them and then they take $125 out of my credit card. The service has been mostly very good. The people they've sent has been very good. But it took me forever to get ahold of American Home Shield one time I contacted them. I couldn't get through for a couple of days, and I was calling as often as I had a chance. I called somebody and they said they couldn't get through either. But I've called them about three times since and I've gotten through fine.

Submitting my garbage disposal claim was a little challenging because I didn't see the option for the garbage disposal on my first attempt. But on my second attempt, I paid closer attention and located it. Then, a contractor was sent out very fast. The service person was very professional. He discovered the issue immediately and took care of it right away. Everything has been working perfectly since.

Our clothes dryer wouldn’t shut off. We could set the timer on wherever we want it to and when we come back, it still runs. We called American Home Shield and they sent a Sears guy out. He did whatever he does and declared at some point that it was all done and working and off he went. In the ensuing days, my wife said that it was still doing the same thing. Just for the sake of safety, I tried it myself and it was also what my wife said.

The guy was on time and professional. The lint trap wasn't going back into the dryer and there seemed to be a bead that was stuck down in there. He popped the bead out and that was it. I kind of thought that he would look at the dryer in general to make sure everything was functioning okay. So, that was a little disappointing. The fact that I paid $100 to have a bead removed was also problematic to me. I didn't expect it to be that much for him to come in and diagnose what was going on. I've had to call in other repair people. It was $50 for them to come in to look at it then if there was additional work that needed to be done, $50 was added to the total bill. I guess it's my fault that I don’t understand the process. I thought that the visit was less than $100. But it is what it is. I'm sure I'll need it again later.

I switched to American Home Shield and they are so much better. Recently, my unit wasn't kicking on at night. So, when it was cold out, it would only blow out cold air, but during the day, it would blow out warm air. You go online, submit the claim and your copay. I had the person called within a day to set it up. It has been quick and easy on that aspect.

It’s not easy submitting a claim to American Home Shield because it takes time for them to answer. They have a lot of calls and sometimes, you need to wait a little longer. But the tech came for the heater and fixed the problem. I had only one bad issue with AHS because one technician came over and said that he was gonna fix it. But then, AHS sent another one. And another one who was younger. They didn’t do anything because it was supposed to be our fault. It was not logical but they AHS had the rules. Still, the other things that they fixed were good and I’m still with them.

I've had American Home Shield before on other properties and my past experience was not so good. Every time they'd send somebody out, it would take forever for anybody to show up. There was an AC guy that came out and tried to tell me that my unit wasn’t covered and I had every coverage available. I found out later I was right, he was wrong, so they sent somebody else out. But that was aggravating because I had to wait two or three weeks for anybody to show up. I was really tempted not to go with American Home Shield again, but a friend of mine told me that they had improved and so I did. So far, it has been better. Big D Key recently came in and rekeyed my locks. The guy was nice. Then I looked at my bank account this morning, and for the rekey, it was $75 that came out. But then whenever they came out and checked my washer and dryer, it was $80 and some change. I was just curious as to what the difference was. It was not a big deal.

We have a two-storey townhouse. If you go upstairs, one of the bathrooms, you turn the hot water on, you can't leave your hand underneath the hot water because it gets so hot. You went to the tub, same thing. Five seconds, the water is steaming hot. That's fine. Then you mix it with cold, and you take a warm shower.

Ace’s Garage Door did a terrific job. The tech was very friendly. He aligned the door and then found that the sprocket inside the garage door opener was broken. He had one and he replaced it. Right now, it’s working fine. American Home Shield got somebody out right away, which I really appreciated so my wife could get in and out of the garage with her car. He came out and called me before he came and did the repair. It worked out very well so I appreciate it very much.

I had a guy doing some work under my house and he noticed that one of the air conditioning ducts was laying on the ground. I filed a claim with American Home Shield and a contractor came out. It turned out that part of the ducting had come off and there was a hole and was blowing hot air. They fixed that and got the ducting reconnected, so it is working properly. But when they were submitting what they did to AHS, the lady hit the wrong button. I got an email saying that what they did wasn't covered. I called them back and they checked into it. They found out that when the lady was doing her submission online, she hit the wrong spot. They corrected it and it was all taken care of.

We had a pool pump that went out and the techs took care of it. They came out pretty quickly, and were able to come back to diagnose and they were able to come out after about five days and fix it. They did a good job. I'm happy with American Home Shield's service. They're good.

We've been a customer with American Home Shield on the last three houses we’ve owned. We moved into this house a year ago and the first claim for this house was for our dishwasher. It was not drying or washing well, and when the repair guy came, he changed the parts. Everything went well.

AHS has been very beneficial. Any time we've had something come up, we've been able to call and get someone out. Recently, we had a plumbing issue where a seal needed to be replaced and the plumbers got it done quickly.

It took a long time to schedule the service but now the washer is working. When I had an issue with the range, the guy came after two and a half months. But he did not brought the igniter. For the refrigerator, one guy changed the motor from the back, but I’m having a very hard issue. The temperature shows 38, but in the box, everything is getting frozen. They are almost like solid ice. Even the milk in the bottom frozen. But everything is working inside. The water and ice are coming. The issue has been going on and off. It was very hard to get hold of anyone in American Home Shield. Also, their people don’t tell me how to proceed. They always say that they are waiting on the product or parts. But when you're waiting on a product or part, there should be a certain time limit or time period. I've been calling them every day.

The claim was for a water heater. It just had this weird leak and overflow. So, I set up through Home Shield, they had Adam’s Water Heater come out. The tech came out the next day, looked at it, took him about five minutes, and said, “Yes, flowing in and you need a new water heater.” That one was bad because it was old. He left, Home Shield then called me and said that it was covered, but the additional work, which were our modifications, wasn't.

I had two claims to Home Shield at the same time. I had the plumbing issue, which we haven't been able to resolve yet. Then, they did resolve the AC unit issue at my Hatcher house. It wasn't working. So, I called Home Shield and the guy came out and he said, "Oh, it's your blower fan." He ordered it and that took a couple days. Then, he came back and put it in. Then he said, "Oh, now it's your motor." So then, they ordered the motor, and another guy came out and put that in, and now it's working great. They were pleasurable. They're on top of it pretty much right away as soon as you call.

When filing a claim, I can do it on the app or on the website and it's relatively painless. Home Shield will give the number of the contractor and then I call the contractor. The contractor may not respond and that's annoying. I have to call Home Shield and force them to get somebody else. I've used them twice this year. One time was for a washing machine, the dryer. They had one person to cover my county, which I thought was ridiculous. It ended up getting fixed. Recently, we had a backed up pipe. The first time, Home Shield wanted to make me wait several days, and I wasn't gonna let that happen. I made them find me somebody to do it so it ended up shortening the time. United Air Temp came out and they just ran a very long snake. Home Shield needs to potentially expand their pool of contractors where I live.

I called at two separate times, one for a washer and one for a dryer. The technicians that came out were very good. They repaired them.

The heater system wasn't working recently and the experience with this particular claim was fine. The guy that came out was personable enough and seemed to know what he was talking about. I had a previous experience that was very negative. In fact, I wanted my money back from the service. The guy wouldn't return our calls and then I kept getting the same line from Home Shield people. I wasn’t very happy at that point. I told them to cancel that first claim, which they were supposed to fix the ice maker in my refrigerator. I told the guy that I wanted to talk to a supervisor. Somebody called and said he would refund the $100 for that first one. But that's been a couple of weeks now and I haven't seen the money yet. I'm giving them the benefit of the doubt and I told the guy that I’d give them another chance. But I'm looking at other competitors that provide the same type of service. We'll see what happens after this.

We've been happy with AHS for the most part. Our biggest complaint would be last year when our refrigerator had troubles. We had somebody come out to repair it and they came out pretty much every other week. They'd make some minor repairs, think it was fixed, and then it would show the same problem again in a few days so we'd have to have somebody come back out. We were without a properly working refrigerator for three months. All the while, we were talking with the technicians and they were saying that they honestly didn't think that the refrigerator could be repaired but they couldn't get the permission to get it replaced until three months later. Other than that, we had a plumbing issue recently and our experience was good. Whitney Holdings fixed a couple of leaks underneath our sink. The repair was done really quickly and it has held up.

I had pipes that were acting up. The plumber looked around and told me what was wrong. The pipes just needed to be heated up. It helped the water situation in my home.

It's easy to file claims and get problems resolved. My garage door stopped working, and Flash Garage Door came out and fixed it. I'm able to go in the garage again. American Home Shield is easy to work with. I highly recommend them.

John Hudgins Plumbing came to fix my hot water tank because it was leaking and the water wasn't getting hot. I called American Home Shield to let them know. They said they would have someone in 24 hours return my call. I wasn't expecting John Hudgins to come really fast because my hot water tank went out Thanksgiving Day. That was when I called American Home Shield, and I wasn't even expecting them to be there to answer that call that day, but they did. They went ahead and they called me on a Friday. They came Saturday. It was a quicker turnaround than what I anticipated. It was really nice.

I have two garage doors and one of them wasn't working from the very beginning that we bought the house. The sensors that were already on one of the garage doors weren't working. So, he had to order new sensors. He came back a week and a half later to install them. Something blew out on the other garage door and he switched that piece, and it started working. When he came out the second time, he disconnected the motherboard and cleaned it out. He reconnected it again and that seemed to work. But then, all of a sudden it opened up again. It seems to open and close on its own. So, they have to come back and look at that one. They haven't gone back yet but I haven't insisted because for four days, it hasn’t opened or closed on its own again. For some reason, just randomly, I would come out in the morning and the garage door would be halfway open. I would close it and then, I would be monitoring throughout the day and nothing happens.

I used them to have a seasonal AC and heating checkup and it went well. It was pretty easy to submit a claim through the online portal. I was happy with the technician that came out. He wore little booties to cover his shoes. He was very professional. Having American Home Shield is a great way to get coverage for your home system so that you don't have too large of out of pocket costs when getting repairs.

Guaranteed Door Service was nice to work with. They came exactly when they told me they would be there, and handled the issue quickly. They fixed the problem and got it all done. It took them about an hour, so it was perfect. When we were having problems with our oven fan, a gentleman came out and had to order a part. That has been a few weeks. The tech thought the part would be in the week after Thanksgiving. We were going to give him until after the holiday, and then give him a call to check in. Other than that, using American Home Shield has been easy. I appreciate it.

My AC heating unit was not turning on. Submitting the claim for it was very easy. American Home Shield wanted to send the contractor out the very next week. But with the way I work, I had to do some changes to get the contractor out on a Saturday to fit my schedule. So it only took about two and a half weeks. The experience was very easy when the technician came out. He had everything on hand and he repaired it in an hour. It was very fast.

They have some reps that are really helpful and they get you right to the person you want to speak to. But then they have some from another country that you can't understand what they are saying. American Home Shield needs to get English-speaking people. They're trying their best to speak English but it's their phone service. When they’re calling from another country, there is so much static or they kinda fade in and fade out and fade in and fade out.

A tech came out for an air conditioner claim. All he did was take a water hose, run it through the unit, and cleared it out. He told me to do that every two months. But he didn't check the unit. A supervisor came out too and told me they couldn't do anything until the unit went out. That didn't make me feel good. My air conditioning bill is astronomical and it's not funny. My neighbor's electrical bill is so much lower than mine. One guy told me his bill was $600 and he runs his air conditioner more than I do.

When our dishwasher stopped working altogether, a good company came and our interaction was great. The guys knew what they were doing as well. Unfortunately, they were unable to repair the dishwasher. There's no power to it at all. They resubmitted the claim and now we're in the process of getting a new dishwasher delivered. I've been in touch with the folks last week, but I haven't heard from them since then. It was a holiday so I'm sure I'll hear something from them this week. So far, American Home Shield’s always been on point. We have a problem, submit a claim, and they send somebody out quick. It's been good. I would advise people to at least look into them and see if it works for them the way it works to me.

We have three properties with American Home Shield and we're happy with them. We have had good experiences and some not so good ones. The last went very well and that's the way it should work. We have a problem and somebody comes out and fixes it. Our disposal hit the dust and flooded underneath our sink. We called American Home Shield on a Sunday evening and told them we had a problem. On Monday morning, a company called us and made an appointment for Tuesday. They came out, brought us a new disposal, and fixed the problem. It all went very smoothly.

We were trying to find out how much oil we had in the underground tank. The people we had our heating contract from weren't able to tell us, and we didn't know when we'd run out, but the Home Shield gentleman was able to. He put a flexible hose in the pipe, and he was able to tell us how much. He was very capable and courteous. We were very pleased with his performance. American Home Shield is very capable.

The thermostat and the circuit board were bad and the guy came out three times and fixed it. He did a great job. Everything was good for me with American Home Shield so I’m happy.

We had someone look at our heater and they said that we had a cracked heat exchanger and we needed to replace the whole system, which was a $14,000 job. So I called American Home Shield and they sent this guy out. He walked me through what to look for if something was wrong with the heater. He pretty much showed me that nothing was wrong with it so it saved me a few thousand dollars. It's really easy to make an appointment with American Home Shield online and then they send me who's on their way and a picture of them so I know what they look like and if it's actually them. It's really nice.

The contractor working on our Viking oven has been analyzing the issue and coming back, getting different parts. It's been frustrating. We're waiting on parts again. AHS only has one provider for this area, which is part of the problem. It's a three-person company. First, the father came out, then the son, and then, the father came back out. And I can never reach them directly and they never answer the phone the first time. I have to leave messages. It has not been a very efficient process all the way down the line.

Every time we've needed American Home Shield, they've been professional, right on trying to help us get someone out here as quick as possible, checking with the contractors and getting them notified and setting up a date. Recently, the heat wasn't working and we thought it needed Freon. Anytime Air Conditioning and Heating came out and went to check the air conditioning unit to make sure the Freon wasn't low. Then they checked the thermostat and found that it was not working. They put in a new one.

My heating system wasn't working properly. The guy came in and checked for a part that was broken which was a valve. He had to order the part and he came back a couple of days later and replaced it. I used remote heaters and it wasn't a problem. American Home Shield was prompt and saved me a ton of money. They’ve done over $4,000 worth of work so I couldn't be happier.

The guy who came for my service request fixed my dishwasher but he wasn’t able to fix my refrigerator. He told me it was the compressor and they are going to replace it because it’s dying and they have to get it through the store. I had a good experience on the whole.

I've had American Home Shield since my first home, which I purchased in 2007, and in each of the properties I move into, I would carry AHS over to the next property. But I would like to be able to talk to somebody who I can understand and who understands what I'm saying. Also, when I call and I'm having issues, I would like to have somebody call me back that can explain to me what's going on.

The guy came in, assessed the issue, and then replaced the garbage disposal. I did the claim online and everything went very smoothly. In the past, we've had an opportunity to know who the companies were that AHS was contracting. But now, they just send out whoever they have the contract with. I've had them for a number of years and I used to be able to select who they would have to come out and do the service. Other than that, I've had nothing but good luck with AHS.

Water was leaking from the washing machine and the contractor figured out the part that was needed. The primary leak issue was resolved but there was still a minor leak. They are in the process of resolving that now. I've been generally satisfied with American Home Shield. So far, every claim has been very straightforward. You submit a claim, the contractor comes out and they repair it.

The tech was amazing. He showed up on time and was very professional. He got his job done and didn't mess around. He was quick, efficient and courteous.

There was a broken blower wheel in our furnace. The tech who came out was wonderful. Our furnace is quite old. And the tech had to get a part that day and come back. Submitting a claim with American Home Shield is pretty easy to do. But over the past two years, the basis for their policies is rooted in taking the cheapest route. So they will fix something to death until it can't be fixed anymore. I signed up for another year. So, that is something that we're learning about them and buying another policy goes with that understanding.

Our experience with American Home Shield has been satisfying. We submitted a claim for a busted pipe and a clog and it was easy. The repair company came out one time and fixed the leak. They thought that by replacing part of the pipe, that was going to fix the clog, but it didn't, so they had to come back out.

I'd usually call to have services done and sometimes it takes forever. But when I called, I made sure that whatever service call I was making was actually covered. I did a claim for the AC. It was making noises and when it was turned on, the house was very humid. When the technician arrived, he checked the unit and told me that it was better to replace it than to repair or to maintenance it. He showed me the packages that his company had on financing a new system and he left.

Our indoor unit was humming and the outside unit’s fan kept twirling. It wouldn't shut off. When the gentleman came out, I told him what was going on and he checked the inside unit first and then, he went outside. He told me he knew what the problem was and he addressed that problem, which was an open capacitor. He took that and he also checked our Freon. He adjusted the thermostat and made sure it was working fine. So, he did an excellent job. My husband and I were worried that the whole unit was going down so that was a big relief. American Home Shield is an excellent company too and everyone should have it that owns a home. We're very satisfied.

American Home Shield has been really good. I was a real estate agent and I used to sell the program from American Home Shield too, along with my real estate. That was about ‘95 whenever American Home Shield kicked in and I started selling. And I've had it ever since. We had The Plumbing Company come out and they were good. They called me as I requested. I submitted the claim online and that was probably the easiest I ever did over the past 20 some years. Calling in doesn't work. Sometimes, you're on hold forever. But there are representatives that we can get a hold of. My sister is still with Real Estate, so she knows the people that deal with it locally, and they've been very good.

Walston Mechanical was very nice and professional. They just showed up and rolled with it. The shower drain was broken and we didn't know that the pipe below the floor was leaking. They fixed it. We also had some issues with the toilets and under the sink in the kitchen and they fixed all that as well. They didn't have to come back to do anything. Overall, the service from American Home Shield was good. The claims submission is easy when you can talk to somebody. But if it's after hours, I hate doing it online.

Our dishwasher's been a major problem, but anything the repair guy from Dan McCain could fix on site, he has fixed. He's done very well with it. However, I'd like him to have the parts on this truck, but it's never gonna happen. Every time he comes out, he has to order a part, which is normal, then it's waiting two weeks for the part. Other than that, it's just a matter of where you live as to how they ship the parts. Orville is where Dan McCain's out of and we're in Chico. It's a 20-minute drive between towns, so it takes a minute to get a part out of Sacramento, Stockton, Nevada or wherever.

We're very satisfied with the service that we got. When our refrigerator was not cooling, the repair guy came out, looked at it, and cleaned the coils in the freezer part. The door in the refrigerator where the cold air comes out was not operating properly as well, so they ordered a new one, but they sent the wrong one. They had to reorder it again, and the wrong one came in again. They then reordered it again and the repair guy brought it out and replaced the old one. He was very professional and wore a mask or coverings over his shoes.

The furnace wasn't heating. When we first called with our heat, the home wouldn't heat up unless we turned it up real high. My problem was that we had to turn the heat up to 74 before it really got hot. Because he said the reason when you turn it up to 74, it's going into emergency heat mode, which is hotter. And then my outside unit was freezing up. You could see ice around.

I had a leaky hot water tank from the connections. I submitted a claim on Friday afternoon and American Home Shield didn't get back to me until today. We were notified that there was gonna be an appointment, and then the plumbing company came out promptly thereafter. Obviously, they said business days and I thought that a business day for a plumber was also Saturday, but it turned out that it wasn't. But they had the parts they needed as the repair was done promptly.

Tony, the technician guy, was really good. He fixed the problem and made it look so easy. I was really, really happy. Comfort First is a very good company. On the Realtor's side, they pushed American Home Shield as much as they can. It only took a couple days from the claim to that. It was a pretty short time compared to past experiences. American Home Shield did a really good job. I really appreciate it.

It's easy to submit a claim and the turnaround is within 24 hours. I also had a claim last year and I've never had an issue. When my dryer wasn't drying anymore, I put in my claim with American Home Shield and within two hours, I received a text of who was assigned to my job. It was a very smooth transition throughout the whole process. The guy that came out came more than once and he was very professional. Somebody else needed to come clean out my vent, but he stayed in touch throughout the whole process and then everything's great now. He did what he was supposed to do and my dryer got fixed. Now, my dryer's running 100%.

I had a cracked chamber. I called American Home Shield to do a claim. They told me that somebody would be coming out and they would be calling me. They did. The service was excellent.

We're happy with Happy Bear. It turned out okay even though they didn't do anything. I pointed out how the water was leaking and the guy told me that what I thought was a problem was not a problem and what was really wrong with something that just needed new ends on the faucets which I put in myself. The previous problem was a stove exhaust fan unit. I ended up hanging on the telephone for one hour waiting for somebody to get back to me but nobody ever did. I had to call again and again. I blamed it on covid but I was very annoyed. Even now, the pick-up is not perfect.

American Home Shield is a useful tool for a new homeowner. We had a rekeying service done and it was very easy and painless. We’re very satisfied. The techs were very professional and it was very positive dealing with them. They were on time and did everything they needed to do.

I call for service requests and so far, I've never had a problem with them. I was in the other house for five years, and this one two, so I've had American Home Shield for seven years. They're great, they're prompt, and service is good. The personnel are great too. They're very friendly and know what they're doing.

My most recent claim was for a sink drain that was clogged. The guy came very quickly. His professionalism was good and he was also very quick on fixing the problem. It was a great experience.

American Home Shield sent someone for my microwave and it went smoothly, but they weren't able to get it repaired. They couldn't get it out of where it currently is. They said, "We don't want to damage your wall, so we can't really access where we need to access. But if you can get it down, then we can come back and fix it." I'm not going to be moving the microwave anytime soon though.

I have had a great experience so far. They repaired the dishwasher, the burner on the stove and the microwave. I did the requests online and the process was easy.

The plumber who came out was knowledgeable and friendly and he had a nose and mouth covering. I felt safe, which is important when someone you don't know is coming into your house. The first time he came out was because my son flushed a toy down the toilet. The second time was because something in the back of a toilet wore down to the point where it needed to be replaced. During that visit, he looked at an additional toilet that had too much toilet paper in it, which he flushed out.

Somebody inspected our gas fireplace and they said that there was an electrical issue. We had Action Electrical Contracting Company come in to look at things and they stated that it was not related to an electrical issue, it was related to the electrical connections in the fireplace that were directly related to the fireplace. They were very friendly and very thorough. They explained things in great detail as to what the issues were. We also had an issue with our stove and the person who came in was very efficient. He knew exactly what the problem was, fixed it quickly, and everything was back in working order. It's been a very good experience with AHS. It's nice to know that things can be fixed and that there's a set expense for all that.

Typically, I just call in or do my claims online to American Home Shield. I get a technician started, I just pay the 125, and then I haven't had to do anything else. It's fairly easy. The only thing I don't like is when you're paying the 125, it doesn't really explain much other than you just paying the fee upfront. It would be really helpful for somebody that doesn't know how to do these things for a living to really kind of explain what you're paying for each time. It just seems like when you're making a claim, all they want is your $125, and then they'll get everything all started. I think it would be nice to be a little more clear.

My heat system was down. The guy who came out was professional and courteous. He had his mask on and he also put on booties to come in the house. It worked really well. He fixed the problem at that time. It’s been extremely positive with American Home Shield. Whenever we've needed them, they've come out and taken care of it. It's been very helpful.

We've had to claims that Summer Breeze came out for and they were very good. They did everything that they needed to do. We had to reschedule one time and it was very easy to do. Everything was great with them.

When you submit a claim, just go online and let AHS know what's going on. They send you an email after you complete it and let you know who's going to be calling you or you can call that company to see when you can schedule your appointment. Recently, the thermostat wouldn't come on when we turn it on. I put a ticket in that morning and the company came the same day so I was satisfied. It came on after the guy left. I did a order a week before. It was on a Saturday. No one contacted me so I just canceled it on Sunday. I guess they don't work on the weekends.

It was fine navigating through the AHS app to file a claim and the tech they sent out was great.

My heater went out and wasn't turning on for some reason. When I made a claim for it, that went pretty well. A guy came and checked the outside unit and in the attic as well. He was very courteous, respectful, and professional. He talked to my boyfriend about the problem, repaired the unit, and moved on.

I submit claims to American Home Shield online and it's fairly easy. The recent issue turned out to be a broken faucet. Lake Plumbing did very good work.

The techs came out, were able to fix it first time so it wasn't any big issue. They were very nice and they were good service. It was a minor repair so it worked out okay. That was my first claim with American Home Shield. So far, it's very helpful.

I had two claims. One was for some plumbing and the other one was for heating and air conditioning. AHS made me have two separate $100 payments and it turned out that the company of the first person was doing plumbing, heating and air conditioning. They could have handled all of my problems with only one $100 fee.

Our heater was really loud when it was running. Whoever replaced a gasket didn't tighten a part and it was hitting the housing. The techs were able to fix that. We also asked them last minute if they could do a tune-up. They did that and we paid for it separately. The service was good. American Home Shield did great.

We put in the service to rekey the home. We had some issues with scheduling it. There was some miscommunication, but that was okay. The guy fixed everything very well and very quickly. I was very satisfied with the first claim with American Home Shield.

AHS offered a special for a heating check-up. I filed that online really quickly and it was fast and easy. The techs from Moor Air LLC did a check-up to make sure everything was good. It was very fast. My husband said they went up into the attic and were in and out in less than 20 minutes. My fridge went out on Christmas Eve and I called it in as soon as it was mid-morning. AHS gave me an appointment and the technician arrived in a timely manner. He was very nice and knowledgeable. He had the part needed in his truck and he was able to fix what was wrong. I gave my fridge a couple of hours to get cold again and now it totally works. I've had good experiences with American Home Shield. They provide excellent customer service and quality work.

Master Tech came out for two claims. Their tech did our icemaker and then he put something on the oven. Then he looked at our cooktop and it was determined that it had to be replaced. The oven is still cut off. So we went through American Home Shield who called the tech and had him come over. There was some kind of loose connection and the tech fixed it. The oven’s working fine now. The tech did a great job even though he needed to come back.

The coolant in the freezer and the refrigerator part was not working. It was not freezing and not being cold at all. We lost a ton of food. Three days after making our claim with American Home Shield, a tech came out and fixed the problem temporarily. He reset whatever he reset to make the temperature of the freezer and the refrigerator stay at zero and 37 degrees. But two days later, the refrigerator reverted to its old self and it's no longer working. I called again and AHS referred the claim to the Sears repair people and they are supposed to call today to see if they can fix the problem. If not, we are gonna need a new refrigerator because Christmas is right around the corner and we are screwed. We are satisfied with our warranty. It just that the first service made was incomplete. The tech addressed the problem but didn't fix it. Also, whoever AHS contracts out with to do the repairs should be more timely.

Our water bill noted that the water was high and that was a problem. We bought the house two years ago. We noticed in our living room that part of our wooden floors was buckling. The wood is water-stained and bleached at the top. It seemed to be spreading. We had the city come out and they said it was not the city's issue. We called American Home Shield to have a plumber come out and look at the plumbing inside the house. The guy who came was prompt and the correspondence was good. The guy came out on Saturday and we completed this on Friday. It was all good.

The clothes dryer failed to work. Putting in a claim to American Home Shield was good. It took about four days for someone to come to our home. He had diagnosed the problem and found that there was a particular part that was not working. He ordered the part, and it took probably about a little over a week to get. Some of that is due to the situation with COVID because the manufacturers are kind of backed up, but as far as he and his helper, they were really nice and very knowledgeable. So, it was a good experience.

I can get in touch with American Home Shield. They answer the phone in a timely manner and they send someone out. Then they say that in about 24 hours, they would be getting in touch with me. I had a little leak recently and Calvert Plumbing, Heating and Cooling was dispatched. They fixed it and did a wonderful job. They had on their facial protection and that was a blessing because there's COVID going on. I wouldn't trade my Home Shield insurance for the world. Every time I've done business with them, they got the service done in a timely manner.

We had a leak in our heater. We went on the American Home Shield website and requested service. Then we heard from Union Express within a day. They came right out so there was very little wait time. They were very professional, explained the situation, and they took care of the problem.

I've been having problems with my microwave since COVID started up. I called AHS and told them that I needed to have that. I paid them $100 and the guy from Authorized Services came as soon as they told them. He checked it as it was making a loud sound then he said it was completely damaged and he would tell American Home Shield that it had to be replaced.

I had two things done and they went well. The first claim was for the dishwasher. The door was slamming down and it was heavy to lift back. Something was broken. The second claim was for the refrigerator. The water line to the ice maker and the water dispenser was not working. The repair guy came on time, knew exactly how to fix the issue and took care of it right away. He fixed it professionally and very patiently. He did a good job.

When I had a clogged drain, I called American Home Shield on the phone and it went better than usual. The contractor was nice. Everything has been performing great. American Home Shield is better than anybody else. One time, I left them but I came right back. I got ahold of somebody after-hours. It must have been somebody that works from home. It was unusual. When I finally got it straightened out, it was somebody that didn’t know the procedures. They told me what I had to do was to go out to the store and buy the part myself, and then come back. And then, they would have somebody come and put it on. I knew better than that. But then the people got irated, so I just left. I reacted too soon because who I went to wasn’t great at all. It wasn't even a month, I was then right back with American Home Shield.

There's a little bit of wait when I call AHS but after that, they would take care of the issue and the local response is quick. I'm happy with them, as long as the rate doesn't go up more.

The claim submission process has been pretty simple for me because I've been with American Home Shield for a while so I’d gotten the hang of it. I keep having the same problem every time, even throughout the summertime. They're trying everything they can to not replace the whole unit. They're just piecing it together and it's really not going to help. It's gotten to the point where Family Heating & Cooling know me and they're quite familiar with my home.

The dishwasher wasn't working properly. The tech had to order the part and then he fixed it.

I've gotten great service so far. When I need something fixed, it is done in a timely manner by a professional. For my plumbing claim, the tech explained everything to me and my husband. He told us how to prevent the problem from happening again. He was very clean and neat.

Our washing machine would not stop drawing water on a Friday night. It ran for close to an hour. I could not get it to stop so I unplugged it. I called American Home Shield and asked if they could expedite an order. I tried to explain the situation to them and they said they couldn't. So I turned the faucet handles and thought I had it off but the tech finally showed up. He took his channellocks and turned them a little tighter. He disconnected the hoses and got my washing machine to stop. He did a wonderful job and got here as fast as he could. I was grateful.

The heater was working but it was giving me some error message on there. Submitting a claim was very good. It happened over the weekend and I had a tech here on Monday. I had a bad capacitor on the unit. The service is all good and the heater has been working since. I also had another claim that I did earlier this year for this property. So far, American Home Shield has been good.

The technicians from Bradley Appliance Repair were very professional. They did our washing machine and from what we can tell, they did quality work. AHS is a great service and having them has been very favorable so far. We had an issue with our refrigerator repair before and they corrected it. They went above and beyond.

Our furnace would click off by itself and not come back on and the repairmen fixed it, we thought, temporarily. It lasted a couple of days then it went out one evening, and it wouldn't turn back on. The repairmen had to come out. The issue was something with the burner and a couple of other parts they had to replace. They weren't sure that they could get them because it’s older than what I said it was. Other than that, American Home Shield did a wonderful job. We're very satisfied. Whoever they call and tell to come out, they call me and they're always out here straight. They're very good. I can't say enough good things about American Home Shield. They've been so good to anything we've had done.

I did a claim to American Home Shield for a leaky drain pipe and something with a toilet. It was easy doing the claim. The repairman, Jose, was absolutely the greatest. He was so helpful, very knowledgeable and he answered questions I had. I asked him about a couple procedures. When he got to that, he made sure I was there, so I could watch. I'm a handy guy but I've never replaced the part that's attached to the drain pipe underneath the toilet. I thought it was shot in with like a 22, those power guns, and it isn't. Now, I'll even be able to do that in the future like for my daughter. It was an overall great experience. It's not his job to dispose of the old toilet, and he helped me carry it out to the trash. He was polite all the way to the end. He did a real professional job.

I was having trouble with my garage door and the contractor was great. I had another contractor out for the garage door and they were terrible. The guy in the past was a jerk. This contractor was wonderful and the tech was kind. It was something simple but he didn't make me feel like an idiot. We've had American Home Shield for maybe two years but we just sold the home and we’re between houses so I need to cancel it. But when we used it, it was fine. We primarily got it because we had three heating and air units and that was our insurance policy against one of them going out. We used it for a refrigerator and a garage door, and it worked so we've been pleased. We followed the process and it was okay. I would recommend AHS because I didn't have any trouble. It worked as intended.

The first time DNG came out, our dryer made a squeaky and rattling noise. The gentleman said it was the pulleys so he replaced them. But then, it still made that noise and it got louder and louder. We called again and they came out and looked at it, and they said it was the motor. The heating element was going out into the dryer. They said that they would take care of the issue. Then he called us and said that we had to call American Home Shield back because we started a new ticket claim on it.

I have had American Home Shield for a couple years and paying my monthly due on time. AHS is great for small issues like a running toilet. But, when it comes to fixing appliances and upholding to their contract, they are terrible. I put in a request in October 2020 to have our microwave fixed, I paid a $125 deductible, the technician came out and told us he had to order parts, and he would be back in 2 weeks. It has been 3 months and the microwave is not fixed. GE called me and said the parts are on back order till February.

The repair guy from High Priority Plumbing was professional. He came on time. He did the job. Everything's good. I called American Home Shield to file the claim. I only was upset when I called them for the pool. The pool guy said, "You guys did damage to the machine. So we are not covering it under the warranty." I brought another company, the AquaRama and they said, "That's a lie. They should have fixed it. It's not your fault." I wasn't happy with that in the warranty at all. I had to spend my money even though I'm paying for the warranty and spent $75, and they didn't fix the issue. Overall, they were okay but I will maybe take off the warranty on the pool.

My lower unit was taking up 10 minutes longer to reach temperature. The techs came and found that the lower unit needed Freon. I had just put Freon two months before but the techs tested the unit, checked all the electricals and filters, and made sure everything was good. They also measured how much Freon we were gonna put in. They also told me what to look out for and the steps to take in case the problem happens again. They were really professional and I would recommend them. Things have been okay since then but I can tell the HVAC started to not work as efficiently as when they put in the Freon.

When the garbage disposal was leaking, I notified American Home Shield online. I have the app. It's easy to contact them and they are prompt in addressing the issue. They told me the contractor would come out on the next available date. Since All Clear Plumbing came out the garbage disposal has been functioning perfectly. It's a necessity in the house so it's very important to have it repaired.

The claim submission was very easy and it took about two days for a guy to come out. He found out what was wrong with the garbage disposal, fixed it and left. He was in and out in about five minutes. The disposal has been working perfectly since. It was a pleasant experience with American Home Shield.

Everything was automated with American Home Shield. But the contractor contacted me right away and set up an appointment to come out and inspect the garage door. The tech was very nice and it was a really good experience. The garage door is working well now.

I had a claim for the electrical box. The claim submission was good and then it took a day for the tech to come out. He had it fixed in under 30 minutes. It was a good experience all the way around.

My microwave stopped working. We waited for close to a week and a half because we were waiting for an air conditioning person to come to fix our microwave. We knew right off the bat it wasn’t connected to our air conditioning. We spoke to a rep three times. She fought with us and said, “I'm sorry, I can't give you anybody else. This is who I have to give you.” My husband said, “I'm not calling in my air conditioner. I'm calling in my microwave.” Either the rules or regs to set somebody up is ridiculous. My husband threatened to quit with the program and find a different one. He wasn't going to wait any longer for an air conditioning man from Tempe. That’s 25 miles away from us.

When our water heater was no longer functioning correctly, it was replaced. It took a little longer than we anticipated to get the water heater installed, but everybody was very helpful. We had several different gentlemen come through and they were both very nice and knowledgeable. Hopefully, we don't have to do this again because of a problem, but it was not a hard process. It was pleasant for what it was.

American Home Shield has been good so far and the claims submission has been fairly easy. I had a dryer issue and I was very well satisfied with the technician they sent out. He did a fine job. But the plumber they sent out wasn't very good. In fact, my grandson and I fixed the plumbing problem.

AM PM Plumbing came out recently. They were pretty decent. It was just that the way they dress was not professional. But the quality of their work was good. I was very happy.

We just bought this house in October and our realtor added American Home Shield to our thing. The claim process is a joke ‘cause you call them up and they’ll set you up for $75 every time, no matter what. I told the person that after they replaced the septic system, there was a leak in my front yard. They said they would send out a plumber without even looking at my stuff. The guy that they called actually called me and asked me what was going on, and I told him. He said that he does a lot of work for them and that they won't do anything that’s out of the slab. I told him that AHS would just let that go through and take that $75, as well as the one that they just got through, and take it. I called AHS back to cancel that.

It was great with the tech. He was able to repair the existing refrigerator. I was able to work in my office and do phone calls most of the time, and he did a good job of finding a way to tell me when I needed to know something and asked me what I wanted to do next.

It was excellent with Home Service Corp. They had to change the sensor on my furnace. They were quick and very professional. They came timely and got done before end of the day. Everything's great with AHS.

I had several claims in the last month. The most recent one was for my dryer that wasn't drying. A tech looked at the unit and ordered a part. A week later, he brought the part up and fixed my dryer. It's working perfectly now. Having American Home Shield, it's very convenient to be able to type in the problem on the computer and they send them up here to fix the problem. That's very nice.

American Home Shield seems to work around so we don't have to get a new appliance. We had trouble with the garbage disposal, and instead of just saying, “Get a new garbage disposal,” they help us keep going with it. I don’t feel like they're trying to sell us some stuff. However, I couldn't recommend American Home Shield to all of my friends because they're expensive, and I don't always get the money back. But I find it very convenient because they get the specialist to come in and do the work, and I don't have to know all that. It's just the one call.

I had a claim for the garbage disposal and it was fixed. The contractor was very polite. He did his job and everything went very well. I also have several claims that needs to be done. They're for the refrigerator, the dishwasher, and the washing machine and American Home Shield has someone coming on the 23rd. I'm satisfied. So far, so good.

My heater wouldn't come on. It wouldn't blow any hot air. I filed the claim on the AHS website. As soon as I hit submit, they sent me back a thing saying the contractor that was assigned and their contact number in case they didn't reach out to me. Service Contractors of Texas came out. I was at work and so I sent my dad over. He said that the guy that came was super friendly, very knowledgeable, and got in and got out. I have a warm house again.

Home Shield has been really well for us. The technicians they have sent have been excellent and we've never had a complaint about it. We pay our $75 and everything else is taken care of. They put in a new heat pump unit outside and that was seamless. It just took a little time to get the product. They have their own supply system. Then Wanda Central Vacuum came out recently. The old guy was really honest and did quality repair work.

The technician who came for my refrigerator claim was pretty knowledgeable. He made 2 visits. The first time was for him to see and diagnose what the problem was. He ordered the parts right away. The repair went smoothly and it was quick. AHS has been fast, simple, and reliable.

When I put in a request, the people AHS sends out have been very pleasant and professional. They answer the call right away. I had a very good experience with Liberty Plumbing & Heating who came out because one of the tenants complained they weren't getting any heat. The tenant and said that after they did what Liberty told them, the heating worked okay. A few days later, they said it wasn't working again. Liberty came back out. The tenants are pleased and when I called them, they said the heating is working okay.

The main water supply wouldn't turn off. The people came the next morning and they were able to get the water turned off until they could get back out to replace the valve. They had to get approval from American Home Shield. They were great.

The American Home Shield website is user-friendly. We had a pool pump that went out and ABNation was assigned the contract to come and fix it. This is the fourth time that we've had a problem with the pool that American Home Shield has sent some contractors out to work on. ABNation has been the most diligent as far as calling us back right away. Their tech got it fixed in less than three days, so we were over-the-top thrilled. The tech called us before he came and he let us know when he was here. He let us know when he was done and he had us come out and inspect it. He also found another problem that we were having. He was great. The repair was awesome for our pool's day-to-day operations.

There was a loose belt on the opener and the tech replaced it. He said that there was nothing really wrong with the doors and they just needed to be greased up. So he cleaned and greased them up. They seem to be working well now. I was a little surprised that there was no human interaction to schedule the service, which was kinda weird. But American Home Shield got to the contractor fast. The contractor called me a couple of hours later and then it went smoothly from there. We didn't think that the coverage with American Home Shield was that important. But I'm glad that our Realtor really pushed for it. It was worth it.

We've been with American Home Shield for more than a year and we're satisfied. It took a while because of the holidays and they had to order parts but the heater was repaired. It's fine now and the techs were very professional.

The people I talk to at American Home Shield are very nice. They try to schedule things for me but it takes a while. I have to wait a week before anybody can get out. It has also been a real toss-up as we've had some good and bad contractors. We asked the techs whether they worked on commission or by the hour. They said they worked on commission. I said that this is why some of them are in such a hurry to get out of my house to get to the next one. I try to ask them questions and they'll be like "Ah, come on." I could tell they didn't want to spend any time with me and it has been hurtful. There have been a couple of situations where they could have helped me out more and the techs just said they don't have time and they have to leave. There was a person who we asked not to come back because he got kind of rude.

It was an easy process. I called American Home Shield and they recorded the claim then sent us the first company. However, we had a problem with Douglas Mechanical. They didn't do what they were supposed to do. They closed the order and it was a mess. We made the payment for $100 then we were charged again when Air Dynasty was sent to us. I was told that that first $100 will be refunded but I haven't seen that.

A technician came out for our hot water tank. They said they tried to repair it but they said they couldn’t so they replaced it. Since then, I've been nice and warm and cozy. I really appreciate American Home Shield because I'm on my own. My husband passed away years ago, and it’s really a help. If something happens, I just call them and they send somebody out to take care of the problem. I highly recommend them.

One of our furnaces was not working. So we had no heat in parts of our house. We filed an online claim and we heard from the company within two hours and scheduled an appointment. They came out the next day and it ended up being a fuse that was out. So the tech was here in less than 10 minutes to get it fixed. It went really quickly and easily. This was the first time that we had to use American Home Shield for anything and it worked really well. We were very happy with it.

I put in a claim to repair the air conditioning unit. I got a text message within half an hour and the next couple of hours the contractor contacted me. Overall, it was a very nice experience. The people came and they inspected very well. They solved simple problem. The AC filters were clogged. They ended pretty quickly and told me what to do. So I'm happy with that. American Home Shield has been good.

I used Ron Haynes in the summer through American Home Shield. When I called American Home Shield when the heat went out, I told them I wanted to use him again. So they contacted him. They came in and replaced the unit. They understood what I meant and I understood what he meant. I highly recommend getting the warranty and using Ron Haynes. I'm glad I got the warranty. It helped out a lot on saving me money.

We purchased this house and we wanted a home warranty on it. Because it's not a brand new one, it didn't come with a warranty on it like a brand new built house does. It's a 12-year-old house, and we wanted to make sure that we were covered in case something went wrong. We did our research and looked online, and there was a lot of positive reviews with American Home Shield.

We love American Home Shield. I am disappointed in myself that we hadn’t done this before. We got American Home Shield only about four years ago. They have been lifesavers. We had 107 degrees temperature going on and the AC went out, and I had a brand new baby at home. I was able to call them. They got De Hart Plumbing out here, and I love them. They fixed it, and it only cost me 100 bucks. De Hart Plumbing let us know that without American Home Shield, it would have cost us $700.

Of all the home warranties, American Home Shield is the best. However, they do not use the best of the contractors around. I don't know if it's because they're less money or what. The particular experience with Brent's Pool is that they were very reliable and responsible. However, the guy's diagnosis was completely off based on what our pool service company is saying, and they're familiar with the equipment that we have. That's why we have a callback that is going to be happening next week.

Submitting the claim was very easy and the repair company was excellent. We had to wait for a part, but they fixed the existing system.