American Home Shield Reviews

I had an AC issue, and apparently, it was just the fan blade that was bent. The tech came out and told me what was going on. He didn’t have the part on him, so he said he’ll try to make it back but he wasn't sure, as his company's based out of Las Vegas, and we’re in Pahrump, which is about about 45 to an hour and a half. Then about two and a half hours later, he showed up at the door with the part in his hand, so it was a good experience. I've only used American Home Shield one time and they got on it, and everything got fixed right away.

I had a plumbing issue and the tech diagnosed it in a timely manner. Everything has been fixed except the dryer. We're waiting for the part on it.

I've got two claims open and the one for the AC was a little disappointing. The coil went bad on the unit and the total bill was 2,400. American Home Shield only paid 500 so it ended up costing me $1,900 out-of-pocket. But all the techs who came out were very good to work with. They told me that there was a probability that AHS would not cover a lot of this repair. But most of the time, AHS is easy to work with. They always tell you what's covered or not covered in their contract, but it doesn't go into specifics, like that coil. So, that was a large expense. I've had other claims like with the dryer and that went well. There were also pipes that were leaking and those were okay.

The door latch of the dryer broke. I liked the claims process with AHS. I particularly liked the video diagnosis. It was nice not to wait for the contractor. So it went pretty quick. I'm still finishing up with the claim but it's fine. They're close to getting it done. I had two consecutive claims that sort of came together. AHS handled them both at the same time and they did a great job. I'm fairly happy.

My AC had a Freon issue and when I first contacted AHS, they wanted me to go through a web page. But I'm not very good with technology, so I called and waited to receive a human voice to speak with. I gave them all the information and they did what they were supposed to. They told me how much it was going to cost, how much they would pay for the Freon, and how much I would be responsible for. Then on that same day, I had an appointment for someone to come and look at it. The tech found where it was leaking, welded it, and filled it with Freon. He explained everything and he was patient with me because when someone tells you how much it's gonna cost and it's way up there, you get a little disturbed. But I appreciated everything he did.

The TV was dark in the back and I could hear it but it was very, very dim. The rep was very professional. I had another claim for the smoke detectors that weren't coming on. The tech for that was pleasant. He was early and very professional. My experience with AHS has been very pleasant and it's a mental de-stresser. By all means contact them and get your home covered as well.

The outlets in my secondary bedroom weren't working. The claim process went smoothly. They addressed it really quickly. Someone reached out to me and scheduled an appointment. The techs were able to resolve the issue the same day they came. Everything was resolved.

I fell and hit my head on the toilet. I was in the hospital for three days and when I came home, the toilet was leaking. I called and talked to a rep named Han on 9/7 and he put an order in. On the 8th, the contractor called and scheduled an appointment for the 9th. On the 9th, a plumber came out and I liked him a lot. I got a hold of the plumber's office on the 10th and they told me American Home Shield was not going to cover the claim because they don't cover accidents. They only cover wear and tear.

I like AHS. It's good. Their claim process is easy.

The dryer stopped drying, so AHS had somebody come out and service it. The service was great and I liked that you can do request for service over the internet. The process is very straightforward. But it seems like their providers seem to take longer than usual. When I was first with them, they had providers that were readily available and they came out in a timely fashion. But now, that is far and in between.

The refrigerator stopped working. The techs evaluated it, ordered a fan, a control board and some sort of flap on the refrigerator then came out and installed them. We just called in a recall today because the refrigerator doesn't seem to be getting as cold. It's 10 degrees too warm. AHS's claims process for appliances is usually straightforward. But for air conditioning, they have marginal response teams and it takes too long.

Having a home warranty is an assurance. Just like any insurance, it keeps me from worrying about having really huge bills come up to surprise me. Handy Randy's was sent for our refrigerator and he was great. He had to get parts but he was able to fix it. Recently, we had a problem with our air conditioning. The claim submission process seems difficult because it seemed like I talked to several different people. The only contractor AHS had on their system was up in Orlando and they would not come as far as we were away. So, I got somebody else to take care of my problem and I had to send the bill in. That was a month ago and I still haven't heard anything as to whether the bill is going to be paid.

It was leaking bad underneath the AC. It was like a pipe was clogged. The tech came in, replaced the pipe and undid the clog. He stayed a bit, made sure that it didn't continue to leak after he left. He fixed the ac really fast. Also, he was professional. He told us every step of what he would do. He was nice and did everything that he was supposed to. It was a great experience. It was within 48 hours that we had it fixed. I appreciate everything.

I was having standing water in the shower, which was causing the toilet in the same bathroom to bubble and also the slow drain in the bathtub in that bathroom. The problem fixed itself 12 hours after I called and scheduled the appointment, but I still wanted somebody to come out and look at it because I didn't know if it might have just partially cleared. The plumbing company came out, and the problem did not repeat itself.

The toilet in my son's bedroom sometimes flushed and often times would not. I was told that the reason it did that was because it was an old toilet from the early '90s. The tech said that it wasn’t stopped up and nothing was really done. I was advised to buy a new toilet. Older toilets didn't always have enough water in the tank to flush the debris down. I went in my son's bathroom today to straighten up a little and it was stopped up. I'm 74 years old and I was in there trying to plunge the toilet.

I did a claim through the website, and it was easy to use. I then got the contractor's name and address and I was also sent the technician’s name before he got here. He was excellent. He came in and fixed the leak on my air conditioning unit in the basement. He unclogged one of the PVC pipes, and then replaced it.

We had an AC tune-up recently and it was easy to go to American Home Shield and book an appointment. Strix came and did a pre-season check.

American Home Shield sucks altogether. I submitted a request for my refrigerator on April 2nd. All of the vendors that came in, which was approximately nine of them if I'm counting the last guy, said the same thing - that it was inoperable and they couldn't fix the issue. I know that if getting a replacement unit, a vendor has to tell AHS that they cannot repair it and each and every one of these vendors that I had spoken to told me that they had already advised AHS. But I didn't get a remedy until 9/7/2021 and that is insane to me. We're pretty disappointed. I had also called multiple times and I've given three separate diagnostics the same way. It sounds like it's with the same person.

The fan stopped working with the heat and that shut the system down for an hour. I turned the AC back on and the blade wouldn't initially turn on its own. But if I blew on it, it went fine. So, I called American Home Shield and the claims process itself was simple. The person on the line was helpful although there was a little bit of an issue with hearing what she was saying. But I'm partially deaf, so that’s on my end. The overall experience was great. The kid from ATR Heating and Cooling got the issue fixed under an hour and was informative on everything.

On Time Plumbing came out on the two claims I had and both times, they sent the same guy, Willie. The first time, he came for the leak from the ceiling coming through. Water was running down the side of the shower and going behind the spigots, running down the pipes, and then that caused all the Sheetrock to get wet and drip. He did a great job on that. The second time, he came for the flapper in the toilet. Then the main piece inside the toilet was old and busted so he replaced them. When he was done, he showed me that when flushing it, the arm handle broke on it, so he replaced that.

I just bought a new home and I had surprises. AHS was absolutely what I needed. I didn't have power on one of the outlets. As far as the website of AHS, it was easy to choose from whatever they had in there when I submitted a claim. It was awesome when the tech came out. He disconnected some wires because they were wrongfully connected. Except for the fact that I had to wait a week to have somebody out, everything went perfectly.

There were some wiring issues with some switches and a burned out dimmer switch. I was very satisfied with the work of the techs. They were very professional and timely.

I have had some positive experiences. I had two air conditioners replaced. On one, I put in my ticket for the repair on one and the company was great. My anticipation was they would come on Monday or the next week. They came early on a Sunday morning. The guy was nice, super efficient and repaired the unit. Right then, he told me something was wrong with it. He repaired it, and it worked immediately. He even let me know that my hot water heater was damaged and I didn't know it was leaking. He did a good job. The other one was a hot mess. I felt the company that was assigned to us did not follow through on the paperwork. The air conditioner was out for months in the summertime. I complained and complained and American Home Shield finally reassigned it to someone else who did a great job, and he was very efficient.

A plumber came out and took care of the issue. One thing about the website is I'm not exactly sure of everything that is covered. I have to go in and dig through. Sometimes, I'm a little confused about that but I found what I needed for this job.

The service was wonderful. AHS was prompt. Someone who was out here took care of my stopped-up kitchen sink. The serviceman was great. AHS has been good in taking care of every claim. We haven't submitted a claim prior to the other day in a long time, but they’ve always been good and prompt in their response. We're continuing at this point to have them as our service provider. The warranty gives you a kind of relief if you have something that happens, that you know that you can call someone and they will be out there.

My dishwasher broke. The techs helped us fix it and replaced a part. Professionally, they were good. Their level of knowledge was good as well. They were courteous and on time. AHS is good in sending people to fix the appliances.

The air conditioner was not cooling and the condenser in the outside cooling unit was all frozen. Once I submitted the claim, everything was done within four days. The tech diagnosed the problem and got it fixed within a week. But in one of my previous claims, American Home Shield wouldn't pay people to fix somebody's air conditioner on a holiday and in the summer here in Alabama, when it was 100 degrees. They don't pay people to come out and do a service call on holidays because it costs extra money. But I pay $100 for a deductible with American Home Shield when I have to call, and a service call is $75 to $100 for the contractor to come out.

The techs had to order parts for my microwave and wait for those parts to come. Other than that, everything was fine.

When I call American Home Shield to submit a claim, their reps are simple and very friendly. The contractor normally comes out in one or two days. When they come out, they already have my complaint in their work order so they look into it and then they show me what is missing or broken. It is very rare that I say something and they understood something else. Mostly, they are good. But American Home Shield should extend their range of service because there are few things that I needed, and they don't have it in the coverage, so I eventually end up paying or going somewhere else.

I had a claim regarding my AC. The tech explained to me what I needed to do in the future. It was more of a false alarm rather than repair. I'm glad I got AHS.

Our Realtor recommended that we have all the locks changed in our house for security purposes and indicated that was covered by the warranty. So, that's what we did. The claims process was very easy. The tech was very pleasant and professional. I'm satisfied with American Home Shield.

The only issue I have with American Home Shield is trying to get ahold of somebody. It is frustrating and I can be on the phone for hours. Other than that, I set up claims through my phone, which was pretty easy and I’m pretty much computer illiterate. Recently, I had an AC issue and Total Quality Air handled everything professionally and in a timely manner that they could. The compressor went out and the only hold up was waiting on American Home Shield because the part wasn't in stock. I had to wait an extended amount of time before Total Quality Air could get back out to put the part in.

There was a leak in the shutoff valve for the washing machine. Then there was an electrical issue with the dishwasher. A.M. Home Solutions came out and was absolutely fantastic and rectified the issues. People should use American Home Shield. It's worth the money.

E & A worked on our furnace and it went fine. They came in, I showed them the furnace, and the repair guy took a look at it. I explained what I thought the issues were and he went through it and took care of the repair on it. He was efficient and completed it quickly. He was also on time, which was important.

I've always gotten good service with American Home Shield ever since we've had them. They've replaced my microwave, oven and air conditioning unit, and I have no complaints. Whenever I call them, within 24 hours, I get a response, and customer service is outstanding. Recently, I did a claim by phone and gave them my account number. They asked me what was broken, and I told them my air conditioner was blowing hot air.

I had a refrigerator as well as a sink faucet leaking water. I called them in, and the process was easy. Everything was great. However, I'm still waiting for the guy to come and give me an estimate 'cause I had to replace the whole countertop and the kitchen cabinets because of the water damage.

My water filter housing was off again and that's a fairly common problem with my fridge. A tech assessed it was what it was. I knew that because we dealt with it before. He ordered parts then rescheduled to come back out when they were in. He fixed the fridge at that point in time. Everything right now is going well. Overall, American Home Shield's claim process has been pretty good. But sometimes I wish the turnaround could be a little quicker like if the problem was the AC in the middle of summer. This one with the fridge wasn't too bad.

The tech came two days after I submitted a claim and then he checked. What happened was it needed a new part. He put in the request to be able to get the part, and then he came back two weeks later with the part and fixed it. He was great. He gave me a time between 9:00 and 12:00 and showed up right at 12:00 because it wasn't his fault because of nature stuff. But he made it there and he fixed it. He was done within 15 minutes and cleaned his area and then he left.

I had some leaking toilets so I went on to the American Home Shield website and created the request for service. They emailed me and texted me to let me know who was assigned to the request and then I got a call for scheduling an appointment. SDL Plumbing and I agreed upon a time and then they came out. They diagnosed the issue real fast once they saw what was happening and then they fixed it. They were very courteous and they wore gear. I'm really pleased that I have American Home Shield and I really like the service that we've gotten so far.

I did a claim online and it was very easy to navigate American Home Shield's website. The day after, technicians came out. They were very professional and I'm glad we got them. The whole process took like two days and my appliance is working fine now. I hardly use American Home Shield but I find them to be very helpful. I was surprised by how well they are.

First Choice AC was horrible. I was having the same issue with the AC and they were out here two or three times. When the two owners came on the last visit, they knew the problem and fixed the AC within 45 minutes but with the other guy, no. But everything's working right now because of the two owners. They said I was missing a valve and they ordered it.

The recent experience so far has been great. The lock of the dishwasher broke. The contractor ordered the parts, the parts came in, and they repaired it yesterday. It was all timely. What was nice was that they found something else that was wrong while they were here and they said they were gonna order a part for me and take care of that.

My dryer was making a huge noise and then clothes were not drying. The techs repaired it. There was also a water leakage in my AC and a tech fixed that too.

American Home Shield is not very specific about what is covered and what is not covered in my contract. My air conditioner is covered but they told me the control panel is not. That's a lot of money. I called once and got rejected. There was also a time I called a claim for an oven and I had a technician in. My oven is still not okay. So far, I haven’t gotten any sort of value out of AHS whatsoever.

I originally notified American Home Shield online and paid. But it wasn't in my name yet so it had to be canceled and redone. I told AHS I've already paid the $100 and the rep said “Don't worry about it. They'll send it out and they'll figure it out.” The contractor came and did a rekey for my home purchase. They did their job. I highly recommend AHS.

The contractor was right on time, very polite, had to replace a part on a connector and it's working well. But when I signed up, it was online and I got a $50 discount on my premium. And everything went fine. I paid a whole year's worth in full. And for three months in a row now, I've been getting a bill for $50. Wednesday, I was on the phone for an hour and a half trying to get it straightened out of why I don't owe it. And I have thought it has been corrected three times, but nobody knew how to get it off my bill.

I had a claim for my heat pump that was leaking water. There was the main valve that could be cut off so that water won't keep flowing in the house and the gentleman from United Air Temp told me that it was stuck. I wanted him to fix that issue right then and there because I felt like it was connected to the issue that he came out for. But he said I needed to call AHS back and he would come back out and fix that portion. But when I called back, I found out that I have to pay an additional $100 for a new claim. I didn't feel like it was a new claim, all of that was connected, but they would not do it. I paid $100 for the new claim and when the gentleman came out, the water heater thing was not stuck at all. I complained about it and they reimbursed me the $100. But this was just a little kink in it. Other than that, I really liked the technicians at United Air Temp.

Everything's great with American Home Shield. I've done claims both online and over the phone and the process is simple and easy. Usually, someone comes out after a day or two. We had one that knew exactly what the problem was and fixed it really quickly. But I had a plumber one time that tried to make me buy brand-new toilets. I got a second opinion and American Home Shield got somebody else. The next guy fixed the issue right away. This home warranty is worth it. The surprise of extra costs could be extremely expensive but with the home warranty, I only have to pay my $75.

The pool motor wouldn't turn on and Expert Pools was sent. There was a flap that was broken on the intake of the pool, where the water gets sucked in. It wasn't pulling water in and so the unit wasn't getting fed water and it shut down. They made the flap go down and water started flowing and it started working again. American Home Shield has been pretty responsive and the people that we've had come out to the house have been very helpful and effective in diagnosing the problem and getting it fixed quickly.

My sister worked for American Home Shield for 20 plus years. I just haven't moved my thing over because AHS has done good for all the stuff that I've needed them for. My sister explained that with air conditioning and heating units, it's hard to get parts in time now. But on the smaller things that we've had, contractors have been out quickly to fix them. When one of our air conditioning went out in the middle of the summer, it took a bit longer. But they were out within a week or less for the plumbing. The tech was good and informative.

We've had American Home Shield for a long time and it has been convenient. It saves myself and my husband the headache of finding tradesmen, calling and selecting. I've recommended it to anybody who's buying a house so that they get a home warranty for safety or convenience's sake.

I was having a problem with the two toilets in my home so I submitted a claim with AHS. One was leaking through this ceiling and the other one was constantly running. At the time that the job was done, they did a good job. But one of the pieces that were replaced was defective. But I really loved everything about the service of AHS, especially when I needed to make an adjustment to my claim and the representative took care of everything for me.

My air conditioning unit wasn't cooling. It's the second time that we put in for it over the last three years. The first time American Home Shield sent someone out, they did was put Freon in the unit. But the contractors told us, “Hey, your coil is bad.” But they put the Freon in. We had to pay American Home Shield $100 for the inspection fee. Then we had to pay an additional $600 for the Freon that AHS didn't cover. So that was a band-aid on the problem.

I had a plumber come out to fix some things around the house and everything was in order, so no complaints with that. He noticed that I was having another issue and said he would get with American Home Shield to see if they would authorize the additional work. Then within a week, he called me and said that American Home Shield authorized him to come in and fix this pipe. So, he came in, fixed it, and everything was perfect.

We had our dishwasher repaired and AHS took out the $125 service fee from my credit card. But when the vendor showed up, he asked my wife for a $125 check and she was not aware of the previous payment. I tried to get AHS to take care of that and my account still hasn't been refunded. And that was in April. Other than that, I just got my dishwasher replaced when it broke again, so I'm very happy with that. They gave us a variety of different options, none of which we were happy with, so we took the cash option, picked one ourselves, and just paid a little extra for it. All in all, the warranty is worth it because over the years we've had it, it has been a blessing to be able to get stuff replaced and repaired without a problem.

I have two contracts with American Home Shield. I have one out here in Vegas and one back in Pennsylvania. I've only had three claims so far. I've had two out of here in Vegas and one back in PA. In residence back in PA, the call was for the air conditioner. The only thing that disappointed me about the whole deal was I had to pay for the Freon. When the technicians put a new compressor in at the unit back east, the Freon was 800 and some dollars. I didn't realize that the Freon wasn't included.

The toilet in our spare bedroom kept on running and wouldn't shut off. I went to AHS's website and I thought it was really easy to use - enough that we'll wanna renew our contract when it expires in November. I could find everything really easily. Then, they gave me the name of the contractor and I immediately got a text saying that my claim had been assigned and a telephone number. Someone from High Priority Plumbing and Services reached out and they were great with the service. They called to let us know when they were coming and they were here and fixed everything. It was super quick. Inside the toilet tank, they replaced a seal and some sort of mechanism. It was nice to see them replace the whole harness-type thing because it was really old and needed to go.

The problem with the garage door is totally fixed and the repairman did a very good job. We had a garage door opener which was not very expensive and he had a very high-end garage door opener. He did not get approval from American Home Shield's side whether he should put that on the door. In spite of that, he went ahead and installed that one. Then they started sending the invoice to me. I had to call up American Home Shield to ask what was happening and why were they sending all the bills to me. American Home Shield worked with the contractor and got it settled. Right before that one, I had another claim that was awful. I placed a request and a person came and said that it was not covered. But all other requests were serviced.

SCF Appliance Service came out to look at a portable dishwasher. The motor went out on it. The tech who came was very professional. It didn't take him very long to figure out what the problem was and he determined that because of the age of the appliance, parts would be difficult. If not, the parts weren't made anymore. Submitting the claim to American Home Shield was very easy. The technician that was selected came out within two days. So, it was very speedy and easy to use. If you are looking for a policy to help cover appliances in your home, I would recommend American Home Shield due to the ease of use and the professionalism and the speed at which a claim can be filed.

The refrigerator was not working and American Home Shield sent a tech out. He fixed it and we’re happy. He was fantastic. It was a great experience with AHS and I had no problems. I tell all my friends about it.

I've been with American Home Shield for quite a while. When the techs got there and looked at the water heater for my recent claim, the techs discovered that it had a leak. It's working fine now. The only problem I had was when the plumbers were coming out of the attic with the water heater, the weight of the water heater and the gentlemen broke my stairwell at the bottom. They told me I would have to call American Home Shield. But American Home Shield said that they would not warranty that. I almost canceled my policy after being there for 12 years because the way the lady said it, I didn't like it. The lady started reading to me all this stuff and I could barely understand her English.

We had an issue with our garbage disposal. We filled out a service request online and we got a phone call the next morning. A plumber came out at a time that was convenient for us and it ended up being a good situation for us. The tech got out the disposal, looked at it, and replaced it. AHS is beneficial and it's always good to have. We own a couple of rental properties and we have the home insurance on those as well.

A technician came for my AC. He told me that the capacitor was bad and it took him 5 to 10 minutes to do the repair. You have to pay $100 every time you do a claim but the process with AHS simple. I’m satisfied.

We bought an older house that was not updated, and this warranty really helped us to manage it. We've had to replace the furnace, the air conditioner, the water heater. We could not have paid for all that stuff if we didn't have a home warranty. Recently, I was having some plumbing issues. The people that AHS sent out to fix it wouldn't do it. They dispatched a different company and they also wouldn't do it. Then there was a period of time where I wasn't sure what was going on. But I was told that I could get my own, and it's been good ever since that.

The contractor came out. We said hello. I followed the tech around to the side of the house. We were still talking. And he realized he had been out here before for the same problem. And he fixed it. It wasn't an internal mechanical problem. It was an external. The system just shorted itself out. They diagnosed it and fixed it in less than 15 minutes. I've been satisfied with American Home Shield, so far. I make my monthly payments.

I've been using AHS for 10 years. Most of the time, the experience has been very good. When it's a small deal, like, a plumber doing a toilet, they can do it within a day or two. The only hassle we really had was when I had to get a furnace in the middle of summer. One of their people couldn't understand why we have to have the fan on the furnace to circulate the air conditioner. We were a week and a half for that. But everything else has been in a timely manner.

I had a garage door problem a while back, which never got fixed. So, I wound up doing that myself. The people who American Home Shield contacted for the microwave couldn't get the part. But I couldn't get ahold of the people because they had an answering machine. And AHS talked about, "If you ordered a part, we'll get in contact as soon as the part comes in." That has been since April. Never heard from AHS or anybody. I already contacted AHS a couple of times. They said they would contact. I say there was no reason to because the contractor will not to answer. AHS emailed them, supposedly to send out another person, but I have never seen another person either.

Every time I need something, I schedule something, and American Home Shield schedules it right away. It's nice to not have to look for a serviceperson. They'd check them out so that I don't have to. It's just convenient. Recently, the insides of the toilet needed to be replaced and the plumber came right away and did it.

I bought this home insurance a year and a half ago, my washer broke in June 2021, AHS customer service keeps delegating service from one representative to another. They don’t follow up with claims. They hired SeArs in my case but never resolved the issue. After so many of my call they decided to replace however until now they haven’t replaced my washer. Very bad Customer service.

American Home Shield has failed to make any progress against my air conditioning service order almost 3 weeks after the original order. The company makes you use their contractors (which in this case was very poorly rated as well), and the contractor must use their parts provider. I could have easily had this work done locally in 48 hours but I was determined to have AHS live up to their obligation. The contract provides no limitation on the amount of time AHS can take to do the work, which I believe is used intentionally against the customer. Customer Service is located outside the US and hard to understand; completely useless. I have been sweating in my home for almost 3 weeks with no end in sight. Save your money because it won't produce the results you expect!

They have horrible service and their contractors have terrible ratings. I’m still waiting 2 Weeks to have my AC fixed. They twisted my words on my last review- in fact, I never authorized a review. I received a cold call from their company and the representative published the review. I am giving them zero stars.

When my pool heater died, the contractor repaired it. They were great, friendly, and professional.

The contractors are fine. But the problem is with American Home Shield. They take their time sending people to me. It's like they deal with people based on their social-economic status. I live in a certain sector of Dallas and American Home Shield takes their time doing things for me. But I spend just as much money as everybody else, and I'm faithful to it.

There was a leak around the toilet in the master bathroom and Oasis Plumbing did a good job. They tightened up a few things and adjusted the float in the bowl.

The only issue we had when we submitted a claim for our AC with AHS was that it took a long time, but I don't think that was avoidable. They were very responsive and they kept us aware of exactly what was going on at every point. The techs came out in Tuesday. At that point, the condenser was frozen up. So, we had to wait overnight for it to defrost. Then the next day, they came and put Freon in. It cooled a little bit, but it didn't work. So, they determined they needed to order an expansion valve. They came out Friday of that week and put an expansion valve. At that point, they saw that they didn't really need to put in the refrigerants that they'd put in, so they recaptured it. It's been working fine since then.

We've had various appliances malfunction and we have used American Home Shield a number of times, and it has worked well most of the time. However, it’s very hard to get a human being on the phone and talk to AHS about what is needed. We've had two recent visits. One on the icemaker in the refrigerator, and one on the clothes washing. The icemaker wasn't producing any ice. The technician came out and said we needed a new icemaker. He charged over $400 for the visit, the icemaker, labor and tax. It seemed extraordinarily high to me. After he left, I noticed the icemaker wasn't making ice. So I called GE Appliance and AHS, and I requested another technician to come out. I was getting ready for that then I realized all of a sudden that the switch was on off, not on. The tech somehow turned the switch off and never turned it on. I did and it was fine. So I canceled the appointment for the second tech.

We have been with American Home Shield since 2008, when we moved into this home, and we've had a great claim process with them. At the beginning of the year, we had a sewage backup into the house, and it was bit of a nightmare. The first plumber they sent out stuck an auger down there. He pulled it up one wipe, closed the cap, and said, “Nope, can't do it ‘cause you got a wipey in there. And that’s not covered.” I said, “What?” He said, “My company can come out, and we'll come out and do it.” It was a company through American Home Shield. We paid them $500, they came out and still didn’t fix the problem, and then stopped taking our calls. We contacted American Home Shield about it.

Two of the people that American Home Shield sent out for my refrigerator did not do that type of repair work. This last time, I was given the authorization to find a contractor myself and have them assess the situation to see if they can repair the refrigerator then American Home Shield would do a reimbursement. The guy I hired came out and did what he had to do. He said the refrigerator couldn't be fixed because where the leak was at, there wasn't any access to it. He now has to contact American Home Shield before they could give the approval for a replacement. American Home Shield has been good. The only thing I don't like about it is it takes so long and everything is on a wait basis. I don't have another refrigerator so this is the problem. This issue has been going on for a month now and I live in Arizona. You can't just have anything in the refrigerator if you don't have one.

American Home Shield should be a little bit more flexible in the people that they send out. I have one issue going on right now and it was requested six or seven days ago that someone fix the dishwasher. It goes through the cycle but it's not cleaning. I talked to a lady from the contracted company and she was a little unprofessional. I waited for her to do something so she didn't forget. She then got back on the phone and I told her what the issue was. She was going to send somebody out and it was either going to be one or two days, but she was going to call me.

My compressor was making a weird noise and it also smelled like it was burning. When the serviceman came out, he noticed that it was really filthy. He cleaned the coils and everything and hasn't had a problem since.

The bathroom sink was clogged and I had a problem with the faucet in the kitchen sink. When I filed the claim, the rep couldn’t understand what I was saying and she wrote down whatever she wanted. When the first contractor came in to work on the claim, the tech said they need to replace the kitchen faucet but that he could not work on the problem in the bathroom because it was a faucet problem and not a clog issue. Then, a lady from G & G Construction Services came out. She unplugged the bathroom sink and she was very persistent. She took her time and found the problem. But I’m still having issues. American Home Shield told me they would send the okay for the guy from the first contractor to come and replace the faucet in the kitchen. But the company that they referred me to complained that they’re from out of town. They’re not always in the area so it’s taking them a long time to come and fix it.

An issue was caught on the home inspection and the homeowner had said that they took care of the issue. When we moved in, it wasn't taken care of. My real estate agent set up the first service call. Two gentlemen came and they were very professional. They sent me a picture and their names prior to coming to the house. They were here 15 minutes and took care of the issue.

The communication could be a little better. I sent an email with some stuff and I didn't know it was received or not. Then, it turned out that the attachment didn't go through. A week passed and I called them to see the status. The rep said they got my email, but there was no attachment. I had to redo it. They should give confirmation when you send an email. But the representatives I spoke to on the phone were nice.

I had a leak in the ac's refrigerant line. All the Freon leaked out. The claim was completed the same day. It was very easy. It saved me a lot of money.

There was a pipe or drainage that was leaking for our recent claim with AHS. The techs came out and fixed whatever was wrong with the base unit. There was a specific board that they had to replace. They got it fixed.

We woke up at 3:00 or 4:00 in the morning and there was water coming down from my ceiling. It was in the attic, so the whole water heater flooded there. The company came and they contacted American Home Shield to see about getting it replaced and it was covered. Also, they suggested that I put a safety valve on there so that if it were to happen again, the hot water heater would automatically shut off so it wouldn't overflow. The water heater's temperature needs to be raised, but it's good. I was reluctant initially, thinking that it would be a fight to try to get anything covered, but American Home Shield has been wonderful. I pay my deductible or co-pay and they get it resolved.

There was a sudden leak in the pipe. It was inside the ceiling. Suddenly, I saw a small weakness in the ceiling. That was the reason I called. I didn't know whether it was a leak or something. And when we opened it, I see small droplets falling from the pipe. The tech fixed it. That guy was really good. He did a very good job.

American Home Shield's service is good. We used it when the disposal quit and the tech who came was very nice. The only thing with the home warranty is the cost has gotten a little high. The first year that we paid, it was only 50 or 55. The next year it went up to 65 a month. Plus, the upfront money was originally 60 and now, it’s 75. We're seniors and we don't have income like other people.

My AC was not cooling and I did a claim for it. That was quick but it took the technician a day to come here. I was out of AC for two days. The technician was professional and he did a good job. He resolved the issue the first time he was out. Everything is okay with American Home Shield. I don't have to look for a technician on my own, which is a benefit, especially if you don't know anybody around.

The water was not going to the sink and the two bathrooms. The tech took two weeks to come, but he did a good job. He fixed it. And every time somebody comes out, it's a good job. I'm happy with them. Even if I use American Home Shield once a year, I know I can depend on them. It's a peace of mind.

The freezer and the fridge were no longer cold. They didn't end up replacing anything because the fridge was deemed unrepairable. I was issued a gift card for Lowe's and I'm in the process of purchasing another one. Everything went well. I requested the same technician to come back out to my house because I was happy with that technician. He was knowledgeable. I was told that I couldn't request a technician. Then AHS assigned me a technician who had terrible reviews. I had to call and complain to get the company be switched to a different one where they had decent reviews. That technician came out, told me that I needed to buy parts for my washer that wasn't covered under my warranty. I went and I did that. I put that part on myself because I was told that that's what I needed to do. But the washer still doesn't work. Now, I'm told I have to wait.

The AC was not heating and was not cooling off. It was something with the coil and the technicians came the next day which was rare. It's now working excellently. It would have been $200 or $300 out the pocket just to get that done. With the warranty, I pay the copay, which is really good, versus I can be paying a whole lot more money if I don't have it at that moment in time.

You never want to pay for a home warranty but when you need it, it's good to have it. We had a plumbing issue and the techs were out the next day which was pretty cool. The tech was friendly and professional. He replaced the whole unit that was damaged.

In my recent claim, I had no power. The electrician came and fixed it good. I have power now. It's just difficult getting on line and waiting on the phone with American Home Shield when filing claims. They should be a little bit more accessible. It's always a long wait every time I call. But I definitely recommend them.

The actual service calls I've had with Americna Home Shield have gone well. But not so much with the pool where there was a billing dispute. The first person who came out didn't do so well with the pool and created some additional problems. We then had to get somebody else to come out and fix those. There was also some confusion about how to build that. It was two service calls. This experience with the billing was probably just somebody who didn't send the right adjustment form through the system and I kept getting bills. In the end, the issue was resolved without a lot of pain so that was okay.

I couldn't get a response from the first contractor that AHS assigned for my AC claim. When I called, it would ring two or three times, a guy would answer, and then it would go automatically to a voicemail. I thought it was possibly something wrong with my phone and I called using my mother's phone but it did the same thing. I called back three or four times and it was the same exact thing. Then, I got my son to call them and he got the same thing. He looked up the contractor and found out that they did this to a lot of different people. They got really poor reviews.

My stovetop's burners weren't working. The website is simple and it's easy to navigate. The contractor has come out several times. And it has always been very quick. They had to replace both inserts. It was very professional, thorough, and took care of my problem. American Home Shield is a service I'm glad I've had for several years.

American Home Shield's claim process is good and bad sometimes. It takes a little while for, sometimes, people to come out. Sometimes, it's a little frustrating like if they don't complete the service and something goes wrong. We've had some issues with plumbers but this last one has been good. With the first gentleman that came out, everything was completely fixed. He was very sweet and kind.

American Home Shield is the best in the market. I tried them all. I left AHS, came back within a month. I love them. Somebody made a great offer. I went and tried it. And after a month, I didn’t like it and went back to AHS. The contractor came out the other day for my leaking water heater. The tech cut that down, and that was it. He was very professional. He did his job. AHS is the best service in the planet. They are very professional, they take care of their customer, and they're very thorough. When I move into the new house, I'm gonna get AHS. I’m gonna stay with them.

When I would try and wash some clothes, the electrical panel would go partway through a cycle, and then it wouldn't finish. I had the contractor come up and they diagnosed it right away. The serviceman was very responsive to my texts and kept me abreast of when the part would be in. I had to have parts replaced, and those work great. However, I would like a faster response on American Home Shield's end for updates. They seem to lag behind the actual repair folks. That would be helpful. And I wasn't sure if I should go to them or the repairman for updates. So I just went to the repairman. People need to be patient because even though my experience was good, that's probably not the case every time. I'm sure the process is a little longer than mine was. Other than that, I had a great experience with them.

My AC wasn't cooling anymore. The tech put refrigerant in. He said it needed some but didn't say how much. He didn't test nor repair anything. He also didn't put a dye pack in. I spoke to the contractor when they sent a bill because they said they had tested and repaired it which they didn't do because six weeks later, AHS sent a different company out and I paid $340 more for refrigerant because the techs said the AC needed it. Two hours later, my AC is leaking through my ceiling again. It leaked through three more times in three different rooms.

AHS is very professional and it's good to have the service where you can get a number of things fixed at the same time for the same price that you would get as you'll just be getting one thing fixed. I had an issue with the faucet recently and the plumber who came out was awesome. He put a lot of dedication into his work and didn't give up until he was satisfied with the results.

Prior to my last appointment for the pipelines under my sink, I was extremely happy with American Home Shield. But after that, not so much. The plumber said he couldn't repair the pipelines. He said he was gonna do the paperwork and AHS would be contacting me by last Friday, a week ago today. I have not heard from them. If he didn't put the paperwork in in a timely manner, then AHS couldn't contact me in a timely manner. There's no way they can improve on getting the local maintenance people to check on my work order as they don't have control over that.

I went through the app to submit a claim and then I paid my service fee. Within an hour, they contacted me back with an appointment. When the tech came out, he introduced himself and then asked me where the problem was. He went to troubleshoot it and he was there for about 40 minutes. When we purchased the home, the seller gave us the AHS warranty for the first year. I had the option to keep going with them, and I did because I'm pretty satisfied with their promptness. Also, the people that they dispatch to come out are very professional and courteous and respectful. They know what they're doing.

American Home Shield started off great many years ago but it has gotten very difficult to get a resolution if you have an issue. If you have a straightforward repair and can use the internet all the way, you're good. But if you have any kind of issue that needs to be resolved, then the process is aggravating. There are long wait times on the phone then all of a sudden, you get disconnected. There is also inability to speak to a supervisor or someone else who can comprehend what you're describing. Right now, it seems that American Home Shield is having issues with service companies. I talked to my sister the other day and she's very unhappy. She had started a service call back in August and her washing machine is still not repaired. She's in the process of chewing on somebody there.

With my last service request, American Home Shield and the company that they referred me to has responded pretty quickly. My washing machine went out and the tech was great. He said he contacted American Home Shield who was to order a part and to contact them within seven days. American Home Shield contacted me before the seven days and ended up having to replace the washing machine. The company who is going to deliver the replacement is coming today.

I love American Home Shield and I would tell my friends that I've had good experience with them. I submitted a claim online for my AC then I got a text about who was coming. The techs were excellent and my AC is working now.

My microwave stopped working. The tech replaced a small piece and it started working. The claim process was wonderful. I have put out no money. AHS has been excellent so far.

I had a recent experience trying to get another service, and it was extremely difficult. I had a clogged vent and I tried to get someone out to fix it as part of the service. American Home Shield said, “No, we only cover the dryer.” In another section, they said they cover all ventilation, but they meant ventilation associated with heating and cooling. It’s an ambiguity and that should have been covered. What they say they cover is not specifically called out in their contract and in the end, because it's ambiguous, they can arbitrarily deny it because of the lack of specificity in the contract. That would have been good for me to know.

American Home Shield is beneficial. My oven wasn't heating up and it needed a heating element. Technicians called the next day then they came out in a timely manner. They were very professional. The oven is working now. There was only one claim where the technician didn't really do anything. There was another claim where it took a minute for the technicians to come out.

It’s hard to get ahold of someone to talk to with AHS because every time you wanna talk to someone in the call center, it’s out in the Philippines and you can hardly understand what they're saying. You’re trying to explain what the issues are. Then they wanna try to solve the problem. I tell them I wanna talk to a supervisor or to someone who can speak English. But they’ll be avoiding me or avoiding that situation. They should have an office somewhere here in the States to take care of that, instead of everything being done remotely.

I filed a claim online and it was a lot simpler than the last time I had to do it, which I did over the phone. It took two or three hours to get somebody. We had to wait a couple of days, but I had a text that said the company was coming over at this time on this day. Having AHS is helpful. It's less stressful when you have it.

Both my toilets would run intermittently on their own and the first guy who came out fixed one toilet. But a couple of hours after he left, the other one started doing it again. So, another guy came out and he fixed it, and it's been fine ever since. I called American Home Shield one other time for the toilet. It was making this ungodly noise. I had been plunging it before that and it cleared it up. So the guy didn't have to do anything. I had a warranty on my house with another company before I sold it and they sucked. I would go with American Home Shield any day. They addressed the problem and didn't give me the runaround. They didn't make me wait three months to get my air conditioner fixed.

American Home Shield's claims process is easy. I can do it right online. One time, I had an electrical issue and I was just outside of the 30-day timeframe. I had another problem with that same problem, and they said I was too late. Clearly, I was outside of the timeframe that they established, but I thought, “Okay, it's one or two days.” It is what it is though. Also, I'm not always sure on what's covered, but I don't know that that's American Home Shield's fault. I need to read my documents more closely, because I sometimes forget. The documents are a lot to look through though. I had another electrical thing where I just need to change the light bulbs and I thought, "Is this a problem?"

The plumber came on time, and everything was okay, but I don't think my problem with the sound on the faucet has completely gone away. When we flush our toilet, it gives us a huge noise, filling up the tank. The plumber said he replaced a part, but I still hear another kind of noise and I'm keeping an eye on it. I don't know if he created another one or it didn't get fixed completely, but the rest of the other stuff was taken care of. The claim part was really good too. They forwarded me what they replaced.

American Home Shield's service has been good so far. They were timely. We had an air conditioning unit replaced by them. For one other claim we had, the last guy that came did the work and thought it was done. But the problem reoccurred so I called them back.

The air conditioning wasn't maintaining the proper temperature. I made the call to AHS on a Friday and on weekends, the techs were not really available. So it was Monday when they came out. They were knowledgeable, they were able to pinpoint the problem, and they fixed it. The AC works great now.

Altra Pools did a good job. Everything worked out fine. They got us up and running and the problem has been taken care of with the pump. They had come out three times before they were able to finish the job. We're really happy. AHS is working out pretty well. The service is not like it used to be, but it's tolerable.

The techs that came for the AC seemed knowledgeable. The AC seems to be working better now.

We have two accounts. We have one for two different avenue addresses. The one that was for the AC was on Beacon Field. American Home Shield fixed it once. Then 10 minutes later, it turned off again. It was still under the warranty, so they called the company back. And they came and fixed it for good. That went well. We've been with AHS for a while. We haven't had any issues until recently. And that's regarding the company that they hired, which was A&E. They were having trouble getting somebody out. We first made the claim on July 28th for our refrigerator, but we haven't had it resolved because we're still waiting to get the refrigerator replaced. It turned out that the refrigerator was unfixable, so we're waiting on cards from Lowe's. They purchased another refrigerator. We were supposed to receive an email from Lowe's, but we're still waiting. It has only been a day and a half. And I know they said it would take some time.

My past claims with American Home Shield were not always easy. Some of the people they wanted to send out were not very good. Every time I had to call in, I was anxious that the people coming out were gonna really be able to do the job and not cheat. American Home Shield should check the reliability and professionalism of the people that they have on their list.

I set up the claim online and the contractor was able to come out after a few days. DT Electric was good, but the other one was bad.

Submitting claims to American Home Shield is easy. I've had them for two years. They've been good to me. I've had an AC unit go bad. They replaced it. I recently had a claim that Affordable Appliance Repair came out for. They addressed the issue but they couldn't fix it because it was non-repairable. I just haven't heard anything back from American Home Shield.

When the garbage disposal broke, the contractor just replaced a new one for me. That claim went smoothly. When unexpected stuff happened, American Home Shield saved me a bit of money.

The air gap of my dishwasher in the unit was leaking. The tech mentioned that there was nothing wrong with it. He said that it was normal for the air gap to constantly leak the water outside the sink. At first, the air gap was towards the countertop and it leaked over there. So we pulled it back so it can go to the sink. I still didn't think it was right because the air gap shouldn't leak all the time when the machine is working. But the tech said everything was fine. So, I contacted AHS again and they recalled the case. They were going to send another person but since it takes so long and I have a tenant living in the unit, I didn't want it to take that long.

I like American Home Shield because they addressed the issue. They are accurate on sending somebody out here, taking care of what the problem is. But the people who came out, even when there was a leak the very first time when I first came, a bogus company came out and just shut the whole thing down. I had to do a recall, because the bogus company said that the water leak from the toilet, it was from something and he just made it up.

I've had heard a lot of people not being pleased with the service of American Home Shield. But I have not had any problems with the claims. I've not had any difficulties with them further explaining things to me. It's really simple. 9 times out of 10, I submit claims via my phone. I just go on the website. I have AHS at two different homes. I have it in my main house and then my other property in Cleveland and it's been the same thing, smooth sailing every single time.

I had an AC problem. AHS answered really quickly and they were really friendly. The only problem was I don't know how they got my phone number wrong. But they contacted me through email. I had to schedule two appointments. The first one, it was my fault because I never updated my phone number. And they reached out to me through email, but it was already past the appointment that was set. Other than that, the techs did good.

I like American Home Shield. Recently, a technician was out within a few days after I did a claim and he was very professional. He had the parts to fix what he had to fix and was able to do the range and the refrigerator.

My garage door wouldn't go up. The tech was very polite and easy to communicate with. It was a great experience when he came out. I've been very satisfied with Home Shield. When I have a problem, I get a quick response. I'd recommend them highly.

I put in a claim for the air conditioner and All American Cooling came out. I had to wait three weeks to get a part and there was blaming of one another. I’ve had a few issues in the past with parts and I had to wait for them. Due to the pandemic, you really can’t point a finger. Other than that, the claim process was fine. One benefit of having American Home Shield is things that I can't fix can get fixed.

I've had two claims so far. When we moved into the house, it turned out the refrigerator wasn't working. I had to figure out what was wrong with that and then most recently, the soap dispenser on the dishwasher was broken. American Home Shield fixed the issues, and as a matter of fact, the guy just left a couple hours ago to fix the dishwasher. I'm very satisfied.

American Home Shield has been awesome so far. It’s a lot of peace of mind. I'm single and on a budget, and I liked the extra coverage that I got for a very good deal and for the appliances. Everything is expensive nowadays so it's nice to know that I could get something fixed with more of a budget. I liked that AHS picks people who are trusted. So, I feel comfortable with them coming in my home, which is huge.

I always recommend American Home Shield to family. I called them recently for the icemaker that wasn't working. When the contractor called me, they let me know who was coming out. They asked what was going on and also asked me to send them some pictures of the icemaker. The guy who came was very professional, knew exactly what he was doing and handled his business.

The garbage disposal wasn't working recently and the tech fixed it. I've used American Home Shield three times since I've had them and all my experiences have been okay. I haven't had anything sneak up on me except when I got the air conditioner replaced. One would think that if you're getting your air conditioner serviced and it fell under the warranty, anything that happened would be covered. In my case, the techs were putting Freon in the air conditioner and it needed three pounds. It was $100 a pound. That was something I didn't know before they came. There are some additional expenses you are going to incur. If I had someone else out, I probably would have incurred that same expense to put the Freon in. If I need to have Freon put in again though, I probably would let my friend put it in because then I wouldn't have to pay the $100.

The AC started making a terrible banging noise so I turned it off. A gentleman from A-US got out here and there was a wire loose. He hooked that wire up and it took him only a few minutes to fix it. The AC worked perfectly until about dark and it started making that noise again. I had to turn it back off. I called them back and the guy came back that next Monday. He put the unit in and it is fixed perfectly now. I've been very happy with it and I'm very happy and comfortable with A-US. They are professional. Also, I appreciate American Home Shield so much. It cost me $1,500 and it would’ve been more than twice that if I didn’t have American Home Shield. They give me peace of mind.

We had just painted the ceiling and there was what looked to be a water stain that came through right around the time it rained. I was trying to make that distinction on whether it was a pipe leak or a roof leak, or just a leak through stain that was existing. The tech took a look and he told me that it wasn't due to a pipe leak. since that was exactly why he came, it was a short visit. But it was an important visit because it was part of this troubleshooting that we're doing. AHS's claim process is great.

I had a water heater go out, and the repair company showed up when they were supposed to, did a great job, nice and I'm very happy. They addressed the issue perfectly. They replaced my water heater and it was all done through American Home Shield. I even talked to them on the phone about it. It was all good. All in all, I'm happy with American Home Shield's service. I've had a couple of claims and they have always come through and done a good job. The contractors have always been great.

American Home Shield is doing good. They do the appointments right away. But it's the contractors I have problems with. When they do the work, I'm never notified, "We checked out your air conditioning. This is what was wrong with it and this is what we did." When they came to fix a plumbing issue, I was never informed what the issue was and how it was resolved. All I was told was it was resolved. When somebody comes here, they should leave us an invoice, "Here's what was done. Here's what we found. Here's what we did. No charge because you're covered." That's what we expect but we never get that.

I've had two claims with AHS recently. The one with the garbage disposal was handled really well. The one with the hot water heater, I got a letter from them yesterday saying that they couldn't do it because, to be brought to code, they have to put in a pan now and make a drain in the bottom of the pan so that if the hot water heater fails, the water doesn't come in the house like it did this last time. I got that problem corrected, but I need the hot water heater fixed. I don't mind paying or doing the pan myself, but I want them to replace the hot water heater. And that hasn't been resolved yet.

The AC went out on a Wednesday night. I called Home Shield on Thursday morning and they kept right on top of everything with me. Integrity Air Conditioning Services was out on Friday and they were great. Unfortunately, it was an older unit so while they fixed the blower, they had to come back because it wasn't blowing cool air. At that point, the tech told me that it was the main coil, which was not covered under Home Shield so I ended up having to purchase a whole new unit.

My AC stopped working and the claims process was good. The only thing that I didn't like was when I had a plumber come out. The plumber sent one of their reps here who said that he couldn't fix the problem. But then he said he could do it for me on the side and he offered me a rate. I told him no because if I'm paying insurance, that's not what I'm going to be doing. Then I called AHS and told them that I wanted a different rep. So they sent a second rep that fixed the problem. Overall, AHS has a quick and very smooth service. So far, I'm pleased with their service.

I thought I had a problem with my pool pump system. AHS contracted with the pool company that they use. But the problem turned out not to be that. It was not a covered item. So I had to pay for the repair. Initially, I had to pay the $100 deductible but then I canceled the appointment because the system started working. Within a few days, it stopped again. So I had to call back and open up a new claim. And AHS collected the $100 again. So I put a request in today to the pool company to make sure that they process a refund for one of the $100 payments which I have not received yet.

Most of the time, American Home Shield gets the job done if it falls within the guidelines of the policy. Having it has been beneficial because we’ve been in this house going on 20 years, and the original equipment has begun to fail. AHS has saved us money because we have them, for them to come in and deal with the issues.

The contractor was on time. I just told the tech where the thing was, then they fixed it in the tub. Everything’s okay. American Home Shield got everything I needed done, so I'm happy with that.

I was having issues with my AC so I put in a claim with American Home Shield and they sent a contractor out. It was easy. But I always have a hard time with the communication because I'm speaking to someone where they speak English, but because of the accent, it's very hard to understand them. And if I had any gripes with AHS, that would be it. The rest of the process went smooth. That particular company has had to come out three times for the same issue. It took them the same day for them to contact me. On the initial contact, they came out the next day. On the follow up, they came out that same day.

My water heater exploded and I had water all over my basement. Weise Plumbing and Heating made time for me when I called and they did an emergency call out. They got in the same day, which was really nice. I just had to wait on American Home Shield to approve it. But they expedited it upon my request, which was good. It was a holiday weekend, Labor Day, and Wiese was closed on Monday, but then they got me in a couple days after. So, it was seven to eight days without water. They did their best. It was good service. The only thing is that American Home Shield's initial deductible is expensive when it's not a full replacement. When companies come and check things out, it’s 100 bucks. But I haven't had any issues besides that. They have been very reliable and I trust them. Its weight is worth in gold.

The air conditioner was leaking so we set up a service and paid the $100. Right Heating & Air came out and they told me that nothing was going to be covered by American Home Shield. We ended up having to pay them another $300. The tech was here for five seconds. He put some glue in a tube, put the tube on the thing, and it was done. I called American Home Shield and asked why I had to pay and they said they would give a call to the contractor. They said they would call me back in 24 hours. That was two days ago. This is my first experience with them and it's not been very well.

The AC was leaking because the water was not draining into the sink. Water was coming back. American Home Shield's website was very user-friendly and easy to access. The contractor texted me before the techs came asking me if the time is okay with me. They were professional. We thought we had an AC problem but the problem was smaller than we thought. The techs cleared up the sink. If anyone asks, I would recommend AHS.

I needed a new water heater and it took about three or four weeks to get the technician out because the holdup was getting the new unit and I was not happy with that. When he came, he was great. I just wish American Home Shield could be quicker with the service and getting the product. But then they get someone out when I have a problem or issue.