American Home Shield Reviews

I had a friend that referred me to an insurance agent and he's the one that said American Home Shield is the one he used. I went with them and when I had someone come out to check to see how things were with my unit, it was very good. The guy was very professional and presented himself very well. He was very thorough as well. I would highly recommend them as a contractor to work with. I'm an ex-mechanical contractor and I'm very familiar with the heat pump system, except I don't have tools to work on.

I called in a claim for our dishwasher that broke this Friday or Saturday and the process was fine. A tech came on Monday and he said that they needed to order a new pump. He is working on getting that part.

I put all the information required before the technician came, so he showed up first thing in the morning. He double-checked all the information I gave him. He didn't have the part but he knew exactly the part that was needed. They had it at the shop so he put in a request quickly and waited around 20 minutes. It was delivered and everything was done the same day. He didn't have the part because the most common part that is damaged in these type of dryers is the sensor and in this case, was the heat element. But he had the correct serial number he was able to solve the issue in less than an hour. He took all the precautions. Also, I know it's uncomfortable working with a drier so we left him alone in the area in case he needed to take his mask, because it's crazy for me to demand. I’ve had American Home Shield for a while on this house and in my previous homes, and I never had an issue with them.

The most recent claim with American Home Shield was for the refrigerator. The contractor came to the house and told us what the problem was, and corrected it. It has been a good experience with AHS.

The light kept tripping in a room. Beacon Hill Electric sent out Scott and he was absolutely amazing. The breaker box was tripping and he was able to resolve the issue very, very quickly. It was kind of complicated because there was a live wire that was tripping it in a separate room. He was extremely professional and very, very, very nice. It was a great experience. It hasn't always been so with other vendors, but he was exceptional.

The gas would kick off like three seconds then cut off. American Home Shield sent a guy out who looked at it. It was a broken connector on the controller board. He said mine is notorious for that. It only took him 30 minutes to fix it.

We bought the house in August and it was hot when we moved in. We realized the AC did not work and American Home Shield sent someone out. The techs looked at it and had to replace the two major components to the unit. Once they got the parts in, they came out and fixed it within a couple of hours. The techs were nice guys and they were professional. The guy wore a mask the entire time he was on our property. We were happy with how they went about business. When we had an issue with the dishwasher, AHS contacted me right after I submitted the form. With our ice maker, it took a little bit longer for AHS to get back to me because they sent it to a service provider. Something happened with that service provider and they couldn't come out. So AHS had to send it to someone else. If you buy a house, go with AHS. It's worth it, especially with the homes around our area. Aa lot of them are older so you don't know how old your appliances are.

First of all, the website is not user friendly. Secondly, it won't allow you to do a submittal on multiple things. It only allows you to put in one item. The website is not comprehensive as well. It's standard, so if there are stuff that's not in their list or it's specific, there's no way you can report it. You got to either say, kitchen, bathroom, or whatever. I was online and I couldn't get in online, so I called American Home Shield and talked to a representative. We bought our house new, and the house is 14 years old, so we've had leaks underneath our different sinks from the same set of valves. The contractor that came out was a good guy. However, my request was to change out all these valves and I didn't appreciate that American Home Shield wouldn't allow me to be proactive and replace them all. If we're gonna fix the leaking valves today, they're gonna come back two months later and have to fix another one and another and another one.

I had a claim for the hot water heater and it went great. Then, I had another one for the HVAC unit and the techs were able to repair it the day they came out. It's been pretty straightforward and easy with American Home Shield.

My most recent claim was put in to repair a portion of our heater. American Home Shield suggested we get a heater check-up, which we did for $75. During that check-up, the contractor noticed that they needed something, so I paid the $100 and they fixed it.

I had a recent repair service through American Home Shield for the washing machine and it went really well. They were awesome. A tech came out, checked the washing machine, ordered the part, and then fixed it. It was done really quickly. The tech was absolutely wonderful. He was very helpful and explained everything. He explained everything. He was efficient, he said there might be two problems, but then he said, "No, it's just this one." He explained why it was just the one. He was very thorough. Also, my water heater exploded. AHS wound up having to replace it. We had the work done on the house by a friend of ours, and then they replaced the water heater and the parts that go along with it. We were without it for a little bit, but that's normal.

Submitting a claim to American Home Shield and then having someone come out here in a reasonable time is great. They don't make you wait that long and show up. When they're here, they explain to you what they're doing. The techs replaced a few parts on the dishwasher but they’ve been out here three times. It looks like it fixes it temporarily. But then after a wash or two, it goes back to leaking. Yesterday, they identified where the leak was and they tightened a few gaskets. They tried to fix it but it’s still leaking.

We got the service we expected. The guy was very professional. He came in, did his thing, explained what he was doing, and then he went. We thought we had a carbon monoxide leak and we did not.

American Home Shield is good. I always submit claims online and it is very simple. But sometimes, some vendors are taking a long time. We had an issue with the dishwasher and it almost took more than one month time to resolve that issue. The techs came three times and they found a different issue each time. But with Electrical Service Professionals, it was awesome. They came on time but they were not that sure that they gave the root cause or why it caused the issue. This issue was a little odd. But they are very professional.

We recently had a claim on the microwave and it was a sensor thing or some electronic panel. I called American Home Shield and on the same day, Integrity Appliance Repair called me. They were out the next day and fixed it right away. Then they had to get one other part for the light and the guy was back the next day to fix that. It was really quick. He was very professional. This was the first time I've used American Home Shield. I need to give them a call because I had to have my doors rekeyed and then when I was looking at the contract, I saw that they actually would have paid for that. I need to see if I could give them the receipt and if I could be reimbursed. Overall, they're the home warranty program I would recommend. The service was good.

The guy came in for a leaky faucet that had been repaired before. He also came in to look at a sink in which the faucet was frozen. He did a good job. I’ve only had American Home Shield since April this year and it has been good so far. Early on, it was a hassle. They tried to give me a contractor that had a very low rating. I didn’t like that and I rejected it a few times. I decided not to have service with them. But since then, we haven’t had any conflict. I like to pay after the service though. I would much rather that they wouldn’t collect the money before the service.

The microwave didn't open, and then it didn't work. We called American Home Shield, and they gave us Pro 1. The tech was good. Everything is good now.

Professional Plumbing Service came out recently for a leaky toilet. They addressed the initial leak. It looked like the repair exposed another issue with another component so there was a slight leak. They came out yesterday and finished the work. I haven't seen any issues so far in a little over 24 hours. American Home Shield’s customer service is very simple to get ahold of. I'd just like to get a better selection or more information on the provider that's assigned, and maybe a rating and a group that I can pick from.

There was a major clog in my main line, so Hometown Plumbing came out and diagnosed that that was indeed the issue. They went to like the cleanout port and went as far as they could, and they ran a line like 100 feet, and they didn't solve any other problem. They said, "Well, it's probably so far. It's with the city. The city needs to come out and do their end." The city came out and there was nothing wrong on the city side. Then, that was it. They said, "Well, you're gonna need to call a bigger company." But this is as much as the home warranty covers. So when we called a bigger company and they came out, they told us that we needed to call an even bigger company because they couldn't run it upline or get high enough psi on their hydro jet. So then, we had to call a third company to come out, and finally, they were able to solve the issue with the main line.

We had a leak in our pool filter. I called it in and the tech came out the following day, diagnosed it and fixed it the same day. They were great. We had a claim also on a hot water heater, and that took about a week to fix. We had company in the casita and they had cold water the entire time they were visiting. AHS covered the product, but not the installation. So, that wasn't great.

It was great with Blue Ridge Mountain Plumbing. The heat pump was making noise and unfortunately, we couldn't get it to redo it while the guy was here. But one of the panels on the back of the heat pump was a little loose so he secured that. He said to keep an eye on it. If it continues, he'd come back. He was a professional and a very nice person. He was prompt and did a nice job. He wasn't in a hurry to get things done. He talked to us and explained things. The problem is I have an outside wood furnace and that provides the heat for the house. That goes through the heat pump system but the heat pumps don't go on. Unless the temperature drops in the outside furnace, the heat pump won't go on. We have to wait till it goes down and see if it goes on.

The tech from Oak Valley Appliance was very knowledgeable, straight to the point, and straight to business. I had a dishwasher issue and he was able to repair it. It's working like a champ now. AHS provides prompt customer service and they are timely. But, the service fee was debited from my account before the tech even came to my home. If I canceled, then it would take two to three days for me to get my money back.

My refrigerator was making a horrendous noise. It was doing it 24 hours a day till the day before the gentleman came. I didn't cancel the claim because I thought it would do it again, but it didn't. He was really nice and professional. He said that as soon as it happens again, he’ll be happy to come back, ‘cause they guarantee it for 30 days.

My service with American Home Shield has been good. Everything is working the way it used to. Our freezer wasn't working and needed a new thermostat. I did a claim online and that was easy. The service people did a great job.

I called American Home Shield and submitting the claim went quick and easy. I got a text message after I put in the claim. Alaska Plumbing came the day after in the morning and fixed the broken gas valve.

I put in a claim for my bathtub and hot water heater. The contractor changed two pipes on the hot water heater. But they said they couldn’t fix the tub. I need to replace it. But the hot water heater has been working good. Before the hot water heater and the bathtub claim, I had a claim for the washing machine. I talked to a lady today and she said that AHS wanted me to go and buy another washing machine. They will reimburse me.

When my unit wasn't heating, I called American Home Shield and my expectation was that the repair company was coming immediately. They then worked on my unit and rectified the issue.

In my power panel, the button kept tripping for that system. The guy from Elite Electric Solutions came out and handled it well. He said the screw was not tightened. He tightened it and I haven't had any issues since then. This was my first claim experience and the process was pretty simple. I had American Home Shield in a house I owned prior to this. It's a little pricey, but that comes with the times. I've only had the opportunity to use their app once and it was pretty efficient. I only wish that I could get a reminder to get appliances tuned up. One time the breaker was tripping because we started turning on the heat. The reminder could be helpful.

American Home Shield is good. When my hot water tank was leaking, I requested for service through the webpage and it was easy. The repair guy responded quick and he was right on time. He did a good job as well. He was very professional, showed up, had a mask on, followed all the protocols, and he explained everything well. So far, so good. No leaks.

The upstairs furnace wasn't working. Eagle Heating and Air of Georgia came out and changed the thermostat the first day, and they set it but it wasn't getting hot. And then, they had to come back the next day to work on the furnace itself. They said they had to clean it. I called American Home Shield again, and then they sent them back out to come back and check it again. They had to clean the equipment itself. The tech said he had to clean the heads or whatever they called the parts up there. Then, it started getting hot. It's great because we're warm.

I had an issue with my oven. On Thanksgiving Day, I was preheating it to put the turkey in, and white smoke started pouring out from the bottom of it. I turned it off right away. What happened was the stuff that goes under the bottom of the oven that heats to make stuff cook in the oven burned up. It caught on fire. I put in a claim for it to American Home Shield. It went so smooth. I was very impressed. The guy called and got the information about what model it is. The part was shipped to my house, and the guy came out the same day to fix it. It was just the way it was supposed to be. It was the way I hope it was gonna be. I've had bad experiences with other home warranty companies, so American Home Shield is definitely good.

My washing machine was making a loud noise. In about a week, Sears came and fixed it. I've used Home Shield in several places and sometimes I have to wait a little longer to get a hold of somebody. There have been times in the past where I felt like they bounced me around a little too much. This last time when I called, it was very easy.

The electronic ignition of my GE range didn't work. All the guy did was put the meter there. Since the gas company left with the stove I’m inhabited to use, he said that I needed to get a new one and he was out. I don't have a range working now and it's been one week since he was here. I haven't heard from anyone as well. I wanted to get my stove or something that I could cook on.

The tech came out to repair a garbage disposal. He replaced it. Everything was good. He was professional, quick, and clean. I heard one of the problems that American Home Shield has is trying to fix something that should just be replaced instead. But so far, it has been good. They get everything done quickly.

The technician came for a minor problem and he solved it. It was the first time that I called to report a claim because I joined American Home Shield not so long ago. I'm waiting for the second one right now. But based on the first clip, I was satisfied and I would tell friends or family about my actual experience with AHS, which is convenience.

My brother, who lives in Woodstock, has coverage with American Home Shield and he told me about it several times a while back. Then, when I realized that I needed to go ahead and make sure I was covered, I got the warranty. Recently, I had issues with my heat. I have a heat pump and it wasn't heating. It was blowing out cold air and I didn’t know what was going on with it. So, I went online and submitted a claim with American Home Shield. I got an email back immediately telling me about some people in my area that I could choose or if I wanted them to choose one for me. So, it was a very good and easy process.

The tech from Appliance Connection did come out, but he told me there wasn’t anything wrong with my washing machine. It was still washing. But before that, it wasn't doing anything for me. And still, when I was trying to wash, every time I had put some clothes in there, it wouldn’t do anything.They hadn’t charged me so far. We’ve been living in our house for a while and we saw that things probably will be breaking down soon, so we just decided to get the warranty. I'll tell others to get American Home Shield.

My garage door wouldn't open all the way. It was stuck in the middle. Smokey's had to come out, adjust the door, and service it. I've had AHS for years. I use the other warranty company as well but AHS is much better. There's no reason to use the other company. Home Shield provides outstanding service and they're the best. I'm very satisfied and I highly recommend it.

The garage door opener wouldn't open. The techs came out to look at it first. And then when they found out what was wrong with it, they both said to order the part. They had to order a new computer board for it. He took one out of my husband’s side and put it on my side. And then when the part came in, the tech called and said that he would be here in 30 minutes. Originally, they had to order the part. But the second time, when they called, the part came in, he fixed it that day. He put the computer board on my husband's side. He was not here 10 minutes. It was an easy slide in and go type of deal. It went well.

The guys who worked on the washing machine were friendly. They still have to bring back a part so they're not all the way done yet. AHS has been improving with the times all this time that's why I've stayed with them. I love them. They're a huge peace of mind for me. I'm grateful to have them to back me up because I don't have big chunks of money to get stuff fixed.

American Home Shield is usually incredibly responsive and the service people they send out get the job done. We're always pleased with the service we receive. When I needed to have my furnace winterized, it was great submitting the claim initially. The assigned contractor never reached out and never returned my phone calls. It was odd because it wasn't the experience I’ve had with American Home Shield previously, but they fixed it quickly. I had to reach out to customer service to have another contractor assigned. That contractor was fantastic.

I get mainline blockages sometimes, and if that’s blocked, then I can't continue to drain them out. I generally need somebody out there really quick and I can’t always get that with American Home Shield. I’ve had an occasion too, where I’ve had to call my own plumber to get it done right away rather than wait three days to have a contractor do it through the home warranty. It would be beneficial to have an emergency situation claim so that I could get it expedited much quicker. Not all claims are the same. I did a claim where a light switch went out and I could have waited a week or two if needed. But the mainline blockage needs to be fixed that same day or the next day.

I was lucky enough to get the appointment for my heating claim on the same day itself. The tech arrived and looked at the work that was needed. There were just some missing parts that he had to tighten and replace. The job took about 30 minutes. He was good. American Home Shield is a good option to consider. I've used them for years. I go to the website to submit a claim and it is the easiest. It has all the options that let me choose what I need to be repaired. But when something specific is needed and I can't find that option online, that's when I call in.

Most of the experiences I've had with American Home Shield have been positive and cordial. This past time when I called to report was a follow-up. The guy from Fast Response thought he solved the problem by cleaning something but the unit is doing the same thing so I called it in again. A tech came out. Then, we checked the unit for about an hour and it did not repeat. The guy gave me his personal cellphone number and told me that if I have this problem again, look at the code, tell him what it is, and ask for him specifically and he would come back himself. I thought that was great.

American Home Shield has been good. Their response was quick and it was quick, easy to use on the calls. It works pretty well.

My wife called in a claim when we had a toilet issue and they gave us a rough timeline. The techs were quick to respond and they were very helpful. They communicated very well.

The problem was the unit was blowing but no heat was coming out. My experience with Eagle was good. They got the appointment the very next day. They came out on time and fixed the problem. It was the first time that I've had to use American Home Shield. Overall, they cover a lot of stuff and it was very simple to do the claim and to get someone to come out.

AHS is very responsive and easy to deal with. They do have different plans that you can choose from. If you're just looking for appliance coverage, they have a policy just for that. You can combine certain things you want coverage for so that's what I liked. Also, the reason I went with them specifically was because of the deductible. The deductible in other places was higher. AHS's was reasonable for the coverage. They have limitations on how much they cover. If my refrigerator had something that was more serious, they covered a lot more if they replaced it. Other companies go up to maybe $2,000 max, where AHS went up to 3,000 for the same thing. I did like that. You're already putting money monthly into the warranty so if they can replace it if they can’t fix it, that works really well.

We noticed that there was water under the flooring in our downstairs room. I had gone online to do my little request of an appointment thing. When the people called me back, they said they couldn't come out for several days. It was another company. I told them that I have water standing on our floor. They said I needed to call American Home Shield and ask them to do an expedited visit. When I called American Home Shield, the person I spoke to first just said that he couldn't get them on the phone so he couldn't do anything. I just have to wait. With water on my floor, that was not okay with me. I finally got through to a supervisor. He told me I just needed to delete my request online and then they could initiate a new expedited request. So, the first person I spoke to didn't know that we could do it that way. It would be good if people could know that.

Our refrigerator was a Whirlpool and we had servicemen come about eight times to see about it. They did the best that they could with what they had to work with but the refrigerator was a lemon. I’m excited that we got our new refrigerator. We had to add more money to it but that was the best we could do. American Home Shield is a wonderful service.

I've had three claims so far. One is for the refrigerator ice maker and water and it still isn't fixed because of waiting on a part. We haven't heard back and it's been like three weeks already. But the other claims - a leaking washing machine and a leaking tub - were fixed on the same day in under an hour. Also, the dudes were super polite. I have nothing but good things to say about the people and about the timeliness.

I had two appliances with issues. One is my washer that would not spin. The gentleman who came out seemed very knowledgeable of what was going on. I had a leak under my refrigerator. I'm not sure of the amount of time he stayed, but it was very short. He told us what we needed. He said he had to order some supplies, and one would come back before the other. But luckily, they both came back around the same time within a few days. We scheduled an appointment. Everything went smoothly. I was very pleased with the results of what happened and how quickly it was done.

Water was leaking from the bathroom into the bedroom and it caused the bathroom floor to get wet. Cribbs and Son came out and the guy fixed the drain, pulled some stuff out of it, and looked like he replaced a part, but he didn't take care of the water issue. I went in there and he said I have to have a pipe replaced but that they don't do that kind of work. Also, he said we needed to get a new bathtub because there were cracks in the tub allowing water to seep in and that's why we're getting water in the bottom of the wall. He never offered another place of business for us to contact and we still got that issue.

The washer made a god awful noise and it would not wash any clothes. The guy came out and he was very good and personable. He took it all apart, tried this and that part in it, but nothing worked. He said it was the transmission. So, the washer was no good at all. I talked the lady at Home Shield and she said that I could either wait until the 29th for Whirlpool to get more washers that were similar to mine, or buy one and then they would reimburse me. I chose to wait until the 29th but she sent me a text saying that I said that I would buy one and be reimbursed. They should listen to me. I didn't choose to buy the part and then have the money sent to me 10 to 15 days later. I chose to wait until the 29th. Other than that, after I report anything, normally the next day I get someone out. Also, the contractors are usually right on time, very professional, and quickly repaired.

I called out for a leak on an outside faucet and it was fixed professionally that day. It’s still not leaking, so I'm glad about that. Then, there were two other leaks in my bathroom that the plumber took a look at. He saw that one was definitely leaking but the other one, at that time, wasn’t leaking enough. It was an intermittent leak so it leaks sometimes and other times, it doesn't. And because he didn’t see it, he didn't think there was a problem. So, that didn't get fixed.

American Mechanical came out to the property for the faucet and the guy said that there was a seal that was leaking so he had to replace the faucet. He replaced it with a burnished nickel and that didn't match the rest of the house. I have chrome. Also, it continued to leak so I called and I was told by AHS to ask for a senior tech to come out. A different guy came out and he saw it dripping so he tightened it, said it was done, and that it was fixed. But it continued to leak.

Walston Mechanical came out to do plumbing work and they were very professional and very fast. They knew what the problem was when they got here. They took the old disposal out and put a new one in. Also, they had masks on. It was wonderful. AHS is a great company and they're worth every penny we spend every month.

The first issue I had with the well pump was for a valve that the well inspector turned and we had Perry's Pump Repair come out. They turned that for me and they were on their way. It was pretty pleasing. I also had them come out for the foundation and the tech was really relaxed about everything. He was very upfront and honest. But this recent experience threw me off because the tech was very confusing. The well pump kept shutting off and Perry's Pump Repair had a guy come out. He was telling my girlfriend that it could have been an armadillo that dug into it or It could be the motor. Then when I talked to him, he said that it was wear-and-tear in the casing. The tech ultimately decided I needed a new well pump and was condescending in his tone.

We were staying with my mother for a little while and using the second bedroom in the home. We noticed that there was water coming in on the carpet and the carpet was just soaked. But there was no visible leak that we could find. We figured that we should stop using the shower. We dried it up as much as we could then wanted to find out where the leak was coming from. I did a claim online then received calls. It was very fast and the process was easy. American Home Shield was very responsive. We felt very good about it but not with the actual outcome.

A.V. Hawaiian came out for the spa repair. The guy had to replace parts. He was quick and he took care of it.

My recent issue was a hot water heater. I called and the contractor called that same day, and then came the next day. The day before, it was the plumbing man out there, and I thought I wasn't getting hot water. He must have cut the water and he didn't know it. So, the tech didn't have to do anything. He just turned the water back on, and then waited about 45 minutes to make sure that was the issue. Sometimes AHS sends people that don't do good. But I haven't had people come and they weren't good. This man was excellent.

My experience with American Home Shield was all right. The people who sold the house had the AHS warranty. They paid for it for a year so we continued the coverage that they had. I figured that it covered everything because we were told AHS covers water heater, water leaks, plumbing, heating, air, and all that kind of stuff. I had an emergency at my house and I thought it was a water heater. But Mr. Rooter said it wasn't the water heater that was leaking. It was the plumbing and broken pipes. AHS didn’t cover the drainage, the removal, and putting the water heater back. The service wound up costing me $325 plus the 75. That kind of put a crunch in my pocketbook but I had to pay because it has to be done.

We had trouble with our garbage disposal. We called AHS and we had to pay for it. The techs just turned something underneath the garbage disposal and got it to working. But about three weeks later, it went out again. I told the tech the second time that he came out, that it's been doing it. It went out again yesterday. So it goes out every week or two, and I don’t want anybody coming here and fixing it, and then we have to pay another $60. We don’t wanna pay again for techs to come out. We want a new garbage disposal. But the tech was very nice. He called his boss to see if they could get us a new one. But since he got it started, his boss said, “No, you got it started. It's working. We can't get them a new one.” The garbage disposal still doesn't work. If we have to pay a fee again, then I'm not gonna pay it. I’ll just go and buy the garbage disposal and have a friend or somebody to put it in.

The tech that came out explained to me what was wrong and he fixed it. Everything went well. Submitting a claim with American Home Shield is really easy and fast. I just do it on my phone really quick. I always get like an immediate response and then contact from whoever they contract within 24 hours. Having American Home Shield is worth the money and gives you kind of like a sense of security, especially for a first time homebuyer like myself.

The fabric softener dispenser broke on the Maytag washer. I went on American Home Shield's website and followed the process of filing a claim on the computer. It was really simple. Then, the tech from Tate came out, looked at it, ordered the part, and came back in and installed it. The only thing I wish they did is left a voice message when they called. The part apparently came in a week before they came back and they called to let us know that the part was in and that we could set up a time for them to come back. But when they came back, they got here before the window they gave. The experience was seamless and very painless. It's nice to have this sort of backup in case something breaks at the house and it’s fairly easy to use.

The overflow drain PVC pipe had broken. On the AHS website, I was able to click on “other” then put that particular problem on there but AHS could have more options to choose from. I would have also liked that to be a little more user-friendly. But the overall use of the website itself was great. There were no issues getting on or getting to where I needed to go as far as navigation. Also, their response to my claim was right on time so it was a very good experience.

All Star Safe & Lock Company's tech came on time. He was quick, polite and he got everything done. Everything has been fine since he performed the service. I'm very satisfied with my experience.

There was a loose pipe and water was leaking in the garage. Someone came out and all he did was really tighten it, and it fixed it perfectly. The service was great. It made me feel better about my house knowing that the pipe wasn't leaking. I recommend AHS very much.

My recent claim to American Home Shield was a dishwasher repair. On their site, submitting the claim was fine. I had a lot of troubles with the various contractors. We ended up having to have two different contractors out over a period of almost two months. The first contractor replaced two parts at two different times. It still didn’t work. They argued that they worked when they left, which, they didn't stay to test it. So, then they sent another contractor who said that one of the parts that they replaced didn't get attached properly. So, they attached it and it seems to work when they left. However, after we ran it a few times, we found that it wasn't cleaning the dishes on the top rack.

It's easy to submit a claim to American Home Shield. The tech fixed the heating. It was a corrosion issue.

Claims submission is simple. You're able to put in a description or whatever there is that needs to be fixed or addressed. One time, I was having a backup into my dishwasher. The service contacted me earlier in the day then they were able to come out the same day, and the problem was resolved as well. Everything was smooth.

I call my claims in and sometimes, the reps are a little hard to understand but we get the message through. One thing they should improve on, though, is when somebody calls to place a service call, the reps should know if the specific item that needs to be repaired is covered. A lot of times, they don’t know and then, they place the order, the company calls me, and sometimes, they don’t cover it. But overall, AHS is pretty nice, pleasant, and willing to help. I’d recommend them.

I had a claim for my dishwasher and that was fine. The only issue was the first person that came determined that the circuit board needed to be replaced and it took a while to get the parts. When the service people finally came with the panel board, they found that whatever it is on the door was actually missing the circuit board so they couldn't repair it and they would have to wait for the actual board to come in. At that point, they just replaced that and not the other parts that they had brought the first time. But the dishwasher has been working well. The service people were also friendly and punctual.

The water heater needed to be flushed out. The claim was easy to do. It was all on the website, and it was all done within the same day. The tech was great. American Home Shield is prompt and reliable.

One of my refrigerators was leaking water. It was a clogged drain issue and the guy took care of it. Then in my garage, the freezer line was leaking. He also took care of that. Once he got it back going, there was another issue with an engagement piece to get the icemaker to work. So he went ahead and took care of that as well. The guy had all the parts in his truck, which was surprising and nice. I was thankful for that. He knew what he was doing. I've also had claims for my rental property in South Carolina and for the most part, American Home Shield has been pretty good for me. So I intend to keep the service. I recommend them all the time. But I should be getting a better rate being that I have two properties with them.

The only reason I got the coverage through AHS is my daughter vouched for them. But they didn't do anything. My refrigerator is still broken. Their people came out, checked it out and told me they were gonna order parts. But I never got anything from them. I called to ask what was happening and AHS told me Samsung was supposed to do this and that. But I ain’t giving Samsung any money. I’m giving AHS the money. They should not try to pass the buck. That ain't right. If the refrigerator can't be fixed, they should go buy another and put it.

American Home Shield has matured a lot in their processes. It seems well ironed out. I had two fans that had different issues that I needed to have looked at. I submitted the first one, and then when I went to submit the second instance, it said I already had one. I had to call, and that was a little annoying, but we worked it through. The repair people then came out, and they took a look at the problem with some ceiling fans. They told me they'd have to be replaced, asked me if I had a preference on the replacement part, and they got the part and installed them a couple of days later. It worked the way I hoped it would.

Clutch Appliance Repair had to come three times to fix my dishwasher. The technician had to order parts in two separate instances, but he was able to fix it at the end. It went well. My dishwasher is working still. The claim submission to American Home Shield was very easy. So far, so good with everything.

I've had to call American Home Shield quite a bit. In the past month, I've had several instances going on and I've been well pleased with every instance. One time, it was a washing machine and a dishwasher at the same time and Sears got both of them back up and running. But there was another time, both the heat pumps in my house went down at the same time, which is uncommon. I had to pay out of pocket more than I thought I should have. But I didn't want to have to call back and have to go through the claim process, if it was approved or not. Also, I have an outstanding claim regarding my refrigerator. It was deemed as unrepairable and nobody has touched base with me on that. Other than those, AHS has done a pretty good job.

I had my heater checked to get it ready for the winter through American Home Shield. The tech checked my heater, he was giving me some advice, and he was very nice and pleasant. Submitting that claim was good. I've had American Home Shield for a long time. They had to work on my dryer, my washer, my air conditioning unit and my plumbing. They had to do the heater. It was the dishwasher at one time, and my stove too. I would recommend American Home Shield to a friend, especially with a friend that don't have anybody that can do handy work around their house, like I did.

My sister in California has American Home Shield and when things broke down in her house, she told us that they were very good and she really referred them. She really liked them a lot. So, I decided to sign up for me and Daniel and we liked it. We're on Social Security and we can't really afford all these other expensive cases. Our air conditioner stopped working. I called American Home Shield on the phone. Their claims process was easy. They said a guy from Crispy Air would call us to make an appointment. And so, we made the appointment. The first time they came, it was Cory who was here. He was very nice, he introduced himself, and he came in. We told him what was going on. He went up into the attic and he took pictures of it and he said it looked very dirty that the stuff up there had come down. The air conditioner stopped four different times after he fixed it, and then it stopped again. The air conditioner is about 13 years old now.

I needed to have the stove fixed and field a claim for it. That was fine. In a week, someone came out for the service. The service people had to come out twice because a part had to be ordered. We put in the order weeks ago and they just finished repairing the stove a week ago. The stove is working fine now.

I've had service with American Home Shield for a year and they were referred to me by my son and daughter-in-law. The wiring of our dishwasher burned up during a cycle. It took almost two weeks to get a repair person. I knew it couldn't be repaired, but you’d have to go through the whole motions with AHS. A repair person finally came out and he said, “Oh, yeah, the motherboard’s totally fried. We can’t get these parts anymore.” So right then and there, he called American Home Shield and told them. I got an email shortly after saying, “Okay, you can go to Lowe's, and we will allow you to spend $530 on a dishwasher, or we can send you a check.”

The stove wasn't coming on and the oven wasn't heating up. I called American Home Shield and the contractor came and diagnosed it as a part out in the baking heater where it turns on. The broiler worked but the oven would not so he placed an order for the part and then came back once the part was received. He put it in and it worked fine. The claims process with AHS was very smooth and the contractor that they sent was good to work with. So, it was a pleasant experience.

I haven’t had any problems submitting claims with AHS but they could do a little better screening on the people they have come out and represent them. We had a plumber who fixed a simple valve on the toilet and he ended up making two return trips just to get the same valve fixed, which was a $9 valve. A-1 has been out to the house multiple times over the last year and a half for issues with heating and air conditioning. In the past, they did real well but this last time, they fell flat.

We had an issue at our house in New Orleans. My furnace wasn't producing any heat. So I filled out something online through the American Home Shield website saying that either my furnace stopped working or it wasn't producing any heat. A furnace person came out first and said that it was an electrical issue. Something was submitted to American Home Shield and I got a notification to contact Hendricks Electric. They came out and then they fixed it.

American Home Shield has come through. My only thing is I’m not a patient person at my old age. I always tell the contractors to call me if they're gonna be late and I ask them to leave a message when they're gonna be here so somebody will be home. I don’t wanna be waiting on them to get here and they don’t show up. We had Sears came out for the dryer and they went straight to work. The tech fixed it and it’s working okay now, except we keep it on low heat.

American Home Shield has been good over the years. We like them. When we bought our house two houses ago, our Real Estate agent kicked in a one-year warranty with AHS on the previous house. We kept it after that because it had been good for us. And it continued to be good for us. So, when we bought this house, the owner didn't want to budge on the price. She agreed to kick in a year of AHS on this house. And then, we just kept it. We upgraded it a bit after that to include some of the pool stuff. Recently, my stove oven was not working properly. Diaz and Sons was excellent. They replaced the motherboard. The stove has been operating fine.

I'm very pleased with our experiences with AHS and I recommend them highly. One trip out on a major appliance and you're paid for for the year. Recently, we were having a toilet that was leaking around the base. A young man named Gavin came out and figured out the problem. He was fantastic.

The plumber came out for our garbage disposal. He was professional. He explained everything that he was doing. He showed me what was causing the problem in the garbage disposal. He was very good. American Home Shield is awesome. Every time I call, they're very professional. I recommend them to anybody.

American Home Shield's contractors do a great job. Our toilet was blocked by one of my children who threw a toy in. The plumbers came and repaired that issue. We also had a problem with the ejector in the basement and they came out and corrected that as well. They also replaced a water heater that started to leak. I didn't have to pay for a new one. I'm very happy with the service I've received.

Somebody is being sent out for the washer. They’re supposed to be arriving tomorrow. On the website, sometimes American Home Shield will assign a company but you don’t know if they’re gonna call you. You may get a notification that they’re going to arrive on a certain day but it’s not noted anywhere on the website or anything like that. I won’t get any notifications until maybe the day of or the day before. Then it’s not really clear the notification that I receive is from American Home Shield. But this is more of a usability thing on the website and the technology part. Other than that, the rest of it's great.

AC Wizard came out for my furnace and they were very pleasant, easy to work with, and didn't get in my way. They worked solidly straight and determined there were cracks in the furnace part so they replaced that. That seemed to have gone well but I'm still having issues with heating. It's not staying on all the time. I will be calling American Home Shield back to see if I could get somebody back out. I think that maybe there was more than one problem. AC Wizard identified one and they did a good job, but the other problems flew under the radar.

Arno Appliance Repair is great. The guy who came for the dryer was nice and very professional. It turned out he couldn’t do it. It wasn’t the dryer, it was part of the electrical system. So, he reported to AHS and AHS sent out an electrician who replaced the breaker. The service was really good especially as Arno was the one who arranged for the electrician to come out. I didn't even have to do that myself. It was a very prompt and efficient experience with AHS.

It was a good experience. The guy fixed the issue right then and there. He was very professional and did an excellent job. It was my very first time to ever use AHS and it wasn't difficult at all. I'm pleased with them.

I'm at the point that I wanna cancel because they're taking my money and not helping with anything.

The hot water heater went bad and the contractor did amazingly. They came out on Monday and would have been able to install it on Wednesday but I wasn’t able to. We did it on Thursday and it was great. Everything went smoothly and the techs were clean. I had a claim with American Home Shield a year and a half ago for the air conditioning. The contractor came and fixed it, and I didn't even have any interaction with anyone. I was happy with my experience with AHS and how it went.

My garage door was all jacked up. American Home Shield sent a guy out three days later and he came in, took two pictures, and left. And then, they called me back and said it was not covered. I had to call another guy to come here because the previous guy didn't do jack **, and he said it had something to do with the opener. The opener is stuck, and then it caused a rip on the top of the door. They were like, "Well, that's not what our guy told us." I said, "Your guy was here for 10 seconds, took two pictures, and left." I screamed at them and told them I was going to cancel. They told me I had to go to cancellation services, I was then put on hold for 20 minutes, and then I planted the phone down. It was terrible. I've had one other claim and it wasn't covered either. The warranty is already paid for the year, so I will just run it until it expires and not get it again.

It's been very easy to submit claims to American Home Shield. I usually do it online. Aim High came out recently and the technician was really nice and informative. We were kind of concerned when he pulled out the thing. He kind of just went over, "This is normal for home stuff and things like that." Apparently, they had put two GFCI on one wall. So, with one plug, it knocked out one side, and then the whole back wall. So, we had like a whole room that was knocked out. We thought we had another room that was knocked out as well. He said, "No, it's fine. This switch is attached to that." We didn't know this whole time. In the second room, he said, "No, it's the switch." On the other room, he ended up changing out one of the GFI. He was very nice. He made sure that he set everything for us. My whole experience with AHS, so far, has been relieving.

The rekey process was easy. The tech did a great job. On the other hand, we had an issue with the plumbing and American Home Shield declined to approve the work that needed to be done. The plumber that came in to assess the job cut a hole in our sheetrock. My understanding is AHS covers the access, the sheetrock and the painting that needs to be repaired now because I got a big hole in my wall. Make sure that before you get the home warranty, you understand exactly what it covers and what it does not.

Recently, I had somebody come out and fix my washing machine. Then, I had somebody come out and fix my kitchen sink and one of my bathrooms. Both guys did a really good job. The guy with the dishwasher, was on time, professional, and answered all my questions without rolling his eyes, which was really nice. In terms of American Home Shield, they give me GPS coordinates of when the person’s coming and arriving. They tell me they can send me an email, letting me know when people are on their way or when they're 15 minutes away. And usually, all the people that are working at American Home Shield send me an email and call me as well to let me know that the techs are on their way. So, they've been really nice and I'm very satisfied with their service so far.

My water heater ended up flooding my garage. I used the app and the service was quick. Now, everything's working good. The water heater works way better than the previous one too. We also had a few plumbing issues earlier in the year but they were very small.

United Air Temp came and diagnosed that the faucet was leaking so they replaced the faucet and the hose. In the bathroom, they replaced the valve but it still was running water and more loud. When the guy came back with the faucet and replaced the handle as well as the valve again, it was all good. He was amazing. I didn't even have to ask him to put on the shoe slippers. He did all that on his own and I really appreciate that. He wore his mask too. He was very professional.

The icemaker was worn out and when AHS sent out Angel Appliances Repair, they replaced it. It was wonderfully done and the contractor was an excellent company. Their techs were prompt and wore PPE when they came out. But I have two other claims with AHS and my experience has been terrible. One item is for a noisy ceiling fan and when the guy came out and looked at it, he said that it didn’t look the right size motor to him. Then he went away and we never heard from them again. The other claim is for the boiler repair and when the first guy showed up, he said he didn't do boilers even though American Home Shield sent him. The next guy who showed up said that the issue was more complicated than he thought. He said he didn't do Rinnai borders and that he had never looked at one. So, he went away.

The biggest scam I've ever been a part of in my life. My well pump broke and it was a covered service under their contract. We went two days without water while they tried to find a contractor. On the third day, the lady in the Philippines told me to wait another 4 hours before I could call a local contractor. After the four hours went by, I called a contractor who came out and fixed my well pump. I submitted the claim for $2900 and they DENIED it because I didn't use one of their contractors. Honestly, I should file a lawsuit but I can't ever deal with this company again. When I say they are the worst, trust me it doesn't do it justice. I have no idea how they are still in business. If I can save one person from using this company then I've done my job. They are the WORST. Just google "AHS SCAM" and have fun.

AHS does a great job. It's more of the comfort of knowing that it's there and the issue will be taken care of. When something goes wrong, I just do an online request for service and within a few hours, I have service. Filing a claim is very easy and that makes it worthwhile as well. The claim on the washer went well. The guy came in and fixed it in 30 minutes.

In the few times I've had a issue, they jumped right on it. But there was a time when I kept having the same issue and they finally replaced what was wrong. We had Urban Enterprises come out recently and my wife said they were very efficient and well-mannered. They walked her through the steps and let her know what they were doing. They made sure everything was working right before they left.

I had an inspection done one month ago for the air duct system and I paid the $100 deductible to American Home Shield. The technician came out from Freedom Heating & Cooling and he did the diagnosis. He told me verbally what was going on and that during the construction of the house, the air duct system wasn't done properly. It's cold and when I turn the heat on, there are loud banging noises that happen every five minutes. The pressures build up and I haven't gotten a good night's sleep. The tech told me that whoever constructed the house didn't put indentations in the air duct system and a bit was needed to relieve the pressure coming in, because that's where all the popping noises are coming from.

We had a flame sensor go bad in our furnace and so it it was just blowing out col air. We called the issue in and AHS was able to get it fixed pretty quickly. Since then, the furnace seems to be working fine.

Thompson Plumbing, Heating & AC did a great job. They showed up on time. Right now, we're waiting for the furnace to come in. But American Home Shield is another story. I've been with American Home Shield for five years now with two homes. This is our new home. Our older home is over in Monroe. Everything over there was wonderful in Monroe. We had a furnace and a washer and dryer replaced and had them come for incidental things. That was good. When we moved in here, a lot has changed with American Home Shield. I'm very disappointed.

The guy from JD Appliance and Repair came when he said he would. He was nice and he fixed the refrigerator and the microwave. But the microwave isn't working. I called and I didn't get an answer. I haven't gotten the chance to call back yet. I paid the $75 and they just wanted to replace a part of something. But I think I need a whole microwave as it's not getting hot.

Recently, I had a service call to American Home Shield and I called because what had happened the last few times was somebody came out here and the warranty didn't cover what the repair was. But AHS never said anything. When you go online and place a service call, it never says specifically all that. So, I was a little disappointed. I pay $80 and have to pay the guy a couple of 100 to fix what I needed to be repaired. I mentioned it to the lady when I called this time, and she said that has been known to happen. She said, “That's why it's always better to call.” But sometimes you can't get through or you're waiting on line. I'm not paying all this money every year $700 to pay for a service call, and then they come out, and I'm paying even more because it's not covered.

The hot water tank wouldn't put on hot water. Draingo came out and change something in it. They were very professional and it took them 10 minutes. Everything is working fine. I've had American Home Shield for almost two years now and I like their promptness.

It was easy to reach out to American Home Shield. I've done it online. The tech from Air Majesty had to go up, the air conditioner in the attic, and change out a part. It was pretty simple. He knew what the problem was and what he was doing. He fixed it right away and he was on his way. I had American Home Shield several years ago, sold my house, and moved somewhere else. I never picked it back up until just recently. I'm glad I have American Home Shield.

I had an electrical issue with the heating system. The system didn’t seem to be warming properly. The rep that I talked to was very helpful and they gave me information regarding the company. A Advanced was the name of the place. It took a bit to kind of coordinate when the person was coming but as they got the day of what we scheduled, they sent me something to let me know when he would be arriving, so that was helpful. The service went very well. They checked out the internal of the system and outside as well. The guy did a really nice job explaining what the circumstance was with the system. So he was very helpful.

Our fridge was not holding temperature and making some loud noises. The guy came in, did a lot of troubleshooting and explained to me what he was doing. Whenever he figured out what the issue was, he explained it to me. He went and grabbed the part then he came back and fixed it.

Seattle Home Appliance Repair came because our microwave kept popping the breaker. The guy knew exactly what he was doing. It was a great experience with AHS. All I did was call and the microwave was repaired within two days. It was really fast.

I only had to do two claims with American Home Shield this year so I’m pretty happy about that. Getting the claims going is easy. Once I figured out that I could do it on the website, it was pretty simplistic. One claim was for the air conditioner that was making noise. I paid the $100 deductible then I got a call within 24 hours from the service agency. They went out there and fixed the air conditioner. No muss, no fuss. It was reasonable because it wasn't, “You guys need $10,000 worth of work.”

The plumbing claim was resolved and it was awesome. The people I dealt with were great. Sometimes, even though I like to talk to people and I like to hold somebody accountable, sometimes it's more of a hassle the way that the companies make it because they want you to go online. That was my first experience and I enjoyed it. It was quick and it was efficient.

I was calling American Home Shield because my fridge was leaking water into the trays and the refrigerator part. The freezer was good, but it wasn't really cooling inside on the fridge part. Then the shelves would get covered in water. So there was water leaking from the vent. The technicians came. They were very friendly, polite and efficient. They got the job done, and they were gone. They weren't here more than an hour and a half. They fixed it. I haven't had any issues, and it's cooling good.

The hot water heater went out and the guy came out first day. They had to come back out a second time because there was an issue with it. But overall, I was very satisfied and the renters are happy about it. The property manager took care of everything. But as far as online, just keeping me informed throughout the process, that was extremely easy. I'm glad to have American Home Shield.

Our bathrooms are above the garage and when we went out to the garage, there was leaking coming from the ceiling after we'd been running the water utilities in both bathrooms. So we put the ticket in and it was pretty quick. The next morning, we had someone out. They took a look, and a half hour of them being there, they replaced the gasket and it fixed the problem.

American Home Shield isn't that expensive and it's worthwhile when you have some major costs to fix 'cause it covers it. When I first moved in here two years ago, something happened with my central air unit and the guy fixed that before I even got home. He was out there working on it. When my water heater wasn't heating, Simply Plumbing got here quickly and took care of it. They've been here a couple of times now. That's usually who gets sent when it's a plumbing issue and it was the same guy too. They had to order the part, so it took a week for the part to get here, but it is what it is. When my toilet needed to be fixed 'cause it was leaking underneath, Simply Plumbing had to take care of that as well.

I've had other home warranty companies before and American Home Shield is the best I've had. I recently had a claim where they sent out a tech from A-1 Quality Care and so far, everything's working as it should. This is my second time doing this since I've been with them and so far, I haven't had any bumps. This is my second time doing this since I've been with them and everything went fine.

AHS is great home warranty company. I enjoy having them. They send people out like they said to fix my bathroom and my drywall. The plumber was good. He was very nice. The issue was with my showerhead. When I had a plumber out there before, he didn’t tighten it or do something right. So, the plumber this time had to cut in the drywall and remove that, put another pipe in and tightened it up. Everything was good.

Submitting a claim online with AHS was easy.

I recently had a problem with the heater. I talked to my daughter and she called American Home Shield. American Air came to my house and checked it out. They had to order a part. When the piece came, they came back and fixed it. I told my daughter that I was happy and pleased with American Home Shield. She said we have been lucky and fine working with them.

I had called AHS to service the microwave because it didn't work. The first technician came out and he said he was going to order a part. Two or three weeks later, I was called by American Home Shield to tell me it couldn't be repaired. They were going to replace it. I went to the whole thing of ordering a new microwave. They came out to install it within the week of determining that it needed to be replaced but they couldn't take the existing microwave off. They couldn't unscrew it to replace it. So they left the new microwave there and told me that somebody else would have to come out to remove the microwave then install the new one.

I did one claim on the internet and my husband called on another. Both were easy to do. Recently, something was wrong with the heat pump. The person was here on time and took care of the problem right away. The tech had to replace a capacitor. He was nice and professional. American Home Shield is awesome.

American Home Shield was wonderful and professional. We’ve used them in the past, and they've always been great. We had a microwave that had went out and so we had asked American Home Shield for help. It was taken care of efficiently and quickly. I go to the website for the claims. The process is very easy. I love it. Someone came and repaired the microwave, but unfortunately, I had to make a new claim. It went out again. I just did it this morning, so they're coming back out. They've already called and scheduled for tomorrow morning. Every time, I've been very satisfied. If a friend asked me about it, I would tell them not only does it have great cost effectiveness, but everything that I have requested has been met above what I ever expected from any warranty. I'm very pleased with American Home Shield.

Sears did my washer and they were great. Submitting the request was easy as well. I just asked a lot of questions to the person, how fast they were getting in and out and the timeliness. I had a window from 8:00 to 12:00 and the guy was there at 8 o'clock. He showed up early and I like that. The guy even explained the issue to me. I'm not used to that. He kept his mask on and he showed me what went bad (the switch). That was really cool. A lot of guys don't usually come out and show you what's going on. They just fix it and leave.

My furnace was malfunctioning. Then it turned out that it was the thermostat that was malfunctioning. Submitting the claim online was good but it took a couple of weeks to get someone out. That took longer than usual but it was that time of year so it was not unexpected. The tech was prepared when he came. But he wasn’t prepared for how funky my house is so it took a second visit to repair the furnace. But it was not his fault. There just was not time in the day to make the repair with the way that the original piece of equipment was installed. But everything has been perfect since. I've been really happy with everything I've had to have somebody come out for. The contractors that American Home Shield has chosen are good contractors.

We've been having the same problem with our pool. The guy from Watertight Pool & Spa was sent out and he replaced a couple of parts, and then it started doing the same thing. He came back and replaced a couple of more parts and it's working fine now. The only thing is that when filing a claim with American Home Shield, I'm usually on hold for some time and there's usually someone that doesn't speak English very well. But then I've had a pretty good experience with them.

My heat was not heating. I notified American Home Shield through a phone call. The process was not hard. The service guy came in, went in the attic, and checked the heating system and replaced the board. Using American Home Shield was quick and effective.

We had signs of water damage coming through the ceiling from our upstairs to our downstairs. I initially thought it was on the wastewater side of our system coming off of the kitchen and one of the two bathrooms upstairs. The people who came out were extremely professional throughout the entire visit and were timely. They diagnosed the problem to be a leaking shower pan and not part of the actual drain system. It was just the shower pan was cracked and was leaking through. The tech gave me a recommendation for somebody. I highly recommend this service company and would use them again. I've had great service with American Home Shield since I've owned the house. The only thing was they didn't offer me a discount to re-up until after I let it lapse. If they are willing to do that, why not just do it upfront and offer an incentive to renew.

The fixture that is hooked up to my garbage disposal and the other pipe came loose. I tried tightening it up but it kept loosening on the other pipe. The tech said that One of my fitters was not long enough. He was magnificent. He knew exactly what the problem was and got in and out. Now the disposal is working marvelously.

I called AHS to file a claim for the microwave and the rep was really helpful. Something was wrong with their online system and I couldn't do what I needed to do. The tech came out and had to order parts. It took longer for the parts but he couldn't help that. Other than that, it was good and the tech did everything he was supposed to.

Sears came about three weeks ago, but they had to order a part. So, when the part came in and I called American Home Shield to let them know the part was in. Then they sent Sears back out. They said that Sears would contact me and let me know when they were going to be coming. Sears let me know when they were coming. American Home Shield did a tremendous job. I was pleased with everything. I have a good experience. If you don't have it, you might want to get it.

My kitchen drain was clogged. So I told American Home Shield that I needed someone to open up the drain. They immediately scheduled it and the gentleman came out. He put something down the drain to open it up and then he left. Overall, my experience was great. The Lindsay Company did an excellent job and it was just very simple.

I thought the striker had went out in the oven part. Every time I kept trying to light it, it wasn't keeping a light. The guy came out, looked at it and tried to do what he could to fix it. He went out and made his phone call. His supervisor told us that because the oven is 16 years old, it was best to replace it versus trying to repair it. I appreciated that he told me that. He closed it out. He was very professional and prompt.

I had an electrical outlet that wasn't working. I did the claim through the Home Shield website. One Way Electrical came and fixed it. They were great.

We had a plumbing claim and it took quite a while to get a technician. We were without hot water for two and a half days. Having none is a bummer and there wasn't an immediate response. That claim was actually expedited by a day for us. But on something critical, the response was not that good. Once the plumber got there though, he did an excellent job. He knew what he was doing and he pinpointed the problem very quickly. The plumbing is fine now. We got hot water. Six years ago, we had some experiences with American Home Shield and those were done satisfactorily also.

Amtec Services was very helpful to me with the stove. The tech was on time and was a gentleman. He fixed the stove and it didn't take him long to complete what he had to complete. The stove is now working perfectly.

American Home Shield has been able to help us with everything on appliances and troubleshooting. That's why we continue to have their service. We wouldn't have been with them for 10 years if we didn't like them. It's worth the monthly spend, especially if you're getting a house that's older.

Some days, submitting claims is really easy and it's lovely and other days, I have to fight tooth and nail. I submit online to get it started. But with our pool, which is the one area that we have issues with, I always call because it's a mess to get what I need. Our recent claim was for electronic springs in the garage door that broke which a tech from Edelen Door & Window came out for. He was wonderful, courteous, nice, and professional. He went to work, had what he needed on the truck, and got the job done. AHS, in general, needs better contractors but Edelen was wonderful.

The tech came out for a routine furnace check. He wasn't even out there 10 minutes and it cost me $75. The service was nothing but just overlooking. It also took me a minute to get to them. Then I got to turn around and do the same thing for the summer. If it's all-in-one, why can’t they check both of them? He said, “We’re only scheduled to check the heating unit.” But other than that, they were okay. They were in and out. Regarding AHS, the price keeps going up, but it seemed like the service is not what I want it to be. But they're good.

I would definitely recommend American Home Shield. Recently, we noticed that the furnace was getting warm but once it reached a certain temperature, it was cutting off. So, we called for service from American Home Shield. Cool Factory did hold up to their end of the bargain. They came on Thanksgiving day and were on time. They were very professional and cleaned up behind themselves. I couldn't even tell they were here. They had their masks and shoe covers on. Everything was good.

Redeemed Heating and Cooling replaced the filter and cleaned everything. They checked the igniter and all that. They were very prompt and very friendly. Normally, the people that are contracted with American Home Shield are very friendly and prompt. They keep in touch with us. We've had a couple of different issues with plumbing and they were taken care of really quick. The only one that we really had any issues with was our washer with Sears. It was a little bit trying. But after three different visits and misunderstanding as far as replacements and parts, the washer is working fine now.

We have two garage door openers and we had a power surge. It shorted the motors out on the openers. The tech from East Coast Garage Door Sales and Service texted me that he'd be here if it was alright and gave him a number to call him back if it wasn't. He was here when he said he would be and everything went smoothly.

Our AC claim with American Home Shield was fantastic. But I've had a bad experience in my last transaction. It was an issue with the oven and the stove. There's something wrong. The current claim that I had was about 10 days ago and the guy came about last week. I couldn't understand what he was doing exactly, but he replaced a part and then told me not to play with the power. Then the following day, we were using the oven and we found smoke coming in. So we stopped the oven completely. So what he did was completely wrong.

We were with another company and we weren't very happy. So, we switched to American Shield. We did a claim this past summer on our AC unit. So, this is the second claim. There was an issue on the hot water heater. We called on a Tuesday and the contractor came out Thursday. The technicians ended up having to replace one of the heating elements. They were very professional and they were in and out of here probably in 30 minutes. The heater has been working great since then.

My garage door wasn't functioning right. The tech couldn't replace it because I didn't have a physical opener. But, he was able to reset it and he was very professional. The tech who came for my stove was horrible though. The issue was to check what was wrong with the burner because it's not lighting. The starter was not even turning at all. The tech just walked in and looked at it. He didn't even make five seconds and he was out.

I always recommend Home Shield to people when they don't have an insurance for the appliances in their house. I've had them a long time and the only problem I've had is that sometimes I get people on the line that are not in America and they're trying to learn to talk our language. That’s with everywhere you go though. Besides that, everything has been good. When my hot water heater wasn’t getting hot, the repairman came out and did what he was supposed to do. He handled it very professionally. He had to replace a part and Home Shield paid for it. Everything went well.

My issue was addressed expertly. The problem was caused by a contractor who worked on it and had not reattached a piece properly. But he was a plumbing person, not an appliance person. So the appliance guy, Precision Appliance, came. He diagnosed the trouble. He was unable to fix it himself because he couldn't move the unit. He made a couple of visits and we eventually got the problem solved. I couldn't have done it without his help.

I had a switch problem where my heating wouldn't come on. Higginbottom’s Heat & AC did an excellent job addressing it. I had another little problem with it and they came right out and fixed that too. I've been with American Home Shield for a number of years now and they have a very good system. The process that they use is sufficient to me. They've added extra items that they now cover, which is great. I've introduced three people to American Home Shield and they seem to be happy with it too, my brother, my sister-in-law, and a friend of mine.