American Home Shield Reviews

We had stoppage on one of the lines and it was addressed very well. A plumber came out, responded promptly to the request, and fixed the issue. American Home Shield is doing a great job. The claims process has been very easy.

The compressor wouldn't turn on. Every time the AC would start to engage, the breaker would trip and it wouldn't do anything. It was bad timing, too, because it broke on a Friday before a holiday weekend. Oak Heat and Air came out the next Monday so that was three days but I know they were already swamped, so I wasn't expecting same day service. I gave the tech a brief summary of what was going on and he checked the unit. He gave me a rundown of what to expect on the service, especially with the coolant not being paid in full by American Home Shield. He gave me a brief expectation of what I could possibly expect to pay out of pocket in addition to my copay stuff. That was helpful.

When the dishwasher was leaking water from the side of the unit, I gave American Home Shield a call and informed them. They prompted me to explain to the service what was going on, and I gave them the answer. The rep got things taken care of and the contractor was right off the chain. The repairman worked, did his thing, knocked it out, and he was out of here. He did a real good job.

Termax, the pest control people, came and took care of a claim I had. The service was done properly and everything was fine. I have a home warranty so I just go online and get the stuff that I need to be done. I don't have to keep searching for anything.

I had claims for the disposal in the kitchen and the toilet. A-1 Rapid Rooter Plumbing came out and got those fixed. But on the day that I put in those claims, I put in the microwave as well and it took over a month for American Home Shield to find somebody to come over to the house for that. They couldn't find anybody because we're in Fort Stockton. They were looking in Odessa, which is an hour and a half away from here. They barely found one not too long ago but the process of them having to find somebody to come down was so much. Also, my microwave is manufactured in 1999 and I’m thinking they're going to want to come and try to fix it but it’s very old.

My freezer wasn't freezing and Axis Appliance Repair came out. The unit has been good since the repair. I still have the noise, but it's freezing.

My spare AC unit went out. When I went downstairs, I looked at the breaker and it was thrown. When I clicked the breaker back on, I heard a noise and the AC tripped out again. So, I called AHS and it was easy getting through. The rep I talked to was great and once I filed the claim, American Home Shield told me the name of the company that was coming out. Then they in turn called me on the phone and gave me the time they were going to do the service. I also talked to the guy right before he came to the house and at the time, I was at work, so my brother was there, but I was on the phone with him while he was there. It was a very quick service. He diagnosed what was wrong with the AC and told me what was wrong with it. Then he said he was going to turn it to his company and they were going to contact American Home Shield to contact me to let me know what I have to pay.

American Home Shield has fixed a few items we've had. Every once in a while, there's something that they don't cover. But for the most part, they're pretty good. It's just that I'm in El Paso and the version of the customer service of the companies that they use here is a little different than what I'm expecting or what I'm used to. Because it's just so busy, if they can't come, they don't always say they can't come. They just come when they can and that might not be the same day. It has nothing to do with American Home Shield. The city is so big and there are just not enough companies here, that all of them get behind. With my recent claim, Reliable Plumbing fixed the issue, but then the water wouldn’t come on, so that is a separate issue that just happened to be tied to them fixing the other issue.

The refrigerator was not getting cold at all. It wasn't difficult to submit my claim to American Home Shield. The technicians came out a couple of months ago, and they had to order parts. When they showed up with the parts, that was when they decided it could not be repaired. They're supposed to be contacting me about that. I called 3 Boys a couple of times and they said that they were waiting for the parts to come in from the home warranty because they ordered the parts. I'm on the second week now on replacing my refrigerator. But other than that, they’ve been pretty good. I've had to use AHS for some pretty expensive stuff. So, it does work pretty good.

Gulf Appliance Repair came out for a service call. The problem had something to do with the pump or the drain of the dishwasher. The contractor was great. We did another service call after that. I set it up online then I had to call and speak with someone three times to get somebody assigned to my claim. It took two days for someone to come out. The technicians didn't even go in and just said they don't work on wall unit ACs. I had to get American Home Shield to assign somebody else. They came out and did the same thing. I eventually had to have it repaired on my own. I still have to call American Home Shield and get my deposit or fee back.

The most recent claim I had to American Home Shield was for a washer. It's an older Maytag Neptune that I bought back in the 90s. It was making a mechanical noise when it spun and I could tell the bearings and the spindle that held the drum were going out. So, I called AHS up and they partner with Whirlpool to do this kind of work. They, in turn, have local people that they send out. I finally had a guy come out. They set me up with an appointment about a week from when I did my ticket with them. The guy came out a couple of days early. He listened to it and he immediately said, “I don't think I’m gonna be able to get the parts for this because they quit making parts for this a long time ago.”

I tell people about American Home Shield all the time. However, I don't like where we have to pay $75 when we’re already paying $60 a month. Also, the technician who came recently was rude. He came in the house and checked the unit. We replaced the filter in the house. It didn't need to be replaced but I replaced it anyway since he was going to service it. When we were in the house, I was asking him about the unit outside. When we got outside, I was showing him and told him, “I know you guys are coming over to fix it because it's broke. But when you get done, can you spray it on and get that grass out because I can't get in there.” Before I could finish, he said, “I'm not worried about that right now. Let me fix this problem first and then we'll get to that.”

The garbage disposal was broken. The technicians came based on my schedule because I wasn't available right away. As soon as they could come, they came. They were very good. Overall, American Home Shield has always been very prompt and resolves the issue quickly.

I had a leak in one of the faucets. And in the pool system, the pump needed some work. Both of those claims were fixed. The techs both did great. So far, I'm happy with American Home Shield. It helps that we don't have to pay the huge amounts of repair.

Four weeks ago, we experienced problems with our dryer and it was fixed. But right now, it sounds like it's the same issue. We were offered an appointment for yesterday, but the tech couldn't make it and it's been scheduled for tomorrow. The process was fairly fast at this point. I'll definitely recommend AHS because I used it before and it worked for us.

AHS's website was fine. They said that within 24 hours, someone would call. I got a call from the contractor and I told them what the problem was. We scheduled the appointment and the techs took care of the problems. One needed a part and had to come back for the refrigerator. The other went up and fixed the air conditioner. They were very polite and efficient.

The dishwasher had a clog and the contractor was able to declog it and get it going again. And the fridge had a seal flap on the ice maker that was rotted and they replaced that. It was easy submitting a claim to American Home Shield but it takes a while to get someone out here from the initial claim. It’s usually a couple of weeks. Still, AHS is working well so far.

I had a refrigerator and washing machine issue. The tech responded pretty quick. But he did a good job once he got here. He fixed the washing machine. It had a broke wire in it. And the refrigerator had a problem with the ice machine. I’d recommend everybody to get something like American Home Shield, if not American Home Shield.

We bought a house in May 2021. July we had issue with our house staying in the mid 80. We put in a request because the ac wasn’t work right and also the duct work. The first person didn’t come out until Aug. When you call you are talking to foreigners who don’t understand anything.

American Home Shield's contractor did very well for my kitchen sink garbage disposal claim. It was leaking and stuck, and they replaced it.

I had a leak in my AC duct work (contract says it covers duct work). AHS says it was caused by the “straps being too tight” so they wouldn’t cover repair. Straps are put on during installation of the ducts. Contract covers damage from improper installation. Tried to contact AHS multiple times to dispute this. Customer service told me someone would get back to me in 24-48 hours. No one has called me back. They aren’t living up to their end of the contract.

I had issues with the dishwasher and I wasn’t available for the contractor to come out the next day but they were able to come out immediately from the time that we spoke. It was excellent. The guy was great, attentive and professional. I've been satisfied with American Home Shield. By having them, I have peace of mind and I don’t have to figure out who to call to have a recommendation if something happens. Plus, there’s also the cost.

The contractor American Home Shield hired to come look at my toilet for recall service was supposed to show up yesterday but they were a no-show. The contractor’s name is Brick Street Plumbing. They didn't call or give me any text as to what happened yesterday but they’re supposed to get in contact with me today to reschedule. But other than that, the service has been great so far. I'd tell others to go ahead and give American Home Shield a try. Besides the service going up almost every year, it’s worth it rather than going through somewhere else and paying more money than you should.

I had two issues. One was my oven and the other was my washer. Unfortunately, East Coast United couldn't fix the oven because the part is no longer available. The washer wouldn't complete a cycle and it hadn't completed one in a while. The technician who came was amazing and part of that is I helped. He said, “Send me any videos you can have of what it's doing.” I made some videos, and he allowed me to send it to them. He took some time to read up on it. He had to order a part on top of it. Now it works. What was even better was he called three or four days after that to make sure it was still working.

I'm a Realtor, so I use American Home Shield for my clients and I decided to get it on my own home. But the more and more that I have it, the more and more I don't feel I need it because with the time frame to get the service, I can get it done faster and pay for it on my own. It’s cheaper. If I have a claim on a home and if it's plumbing, I don't need three or four days. I need it done within a few hours. Also, the area that we live in, the people that they have contracted are horrible.

American Home Shield was really good initially. They sent me the option to either replace my refrigerator or to give me a gift card. But it turned out that the replacement that they were offering me wouldn't be available till November or December, which is a really long time to wait without a refrigerator. So I went with the gift card. Unfortunately, when I called them today, for the second time, to find out why I hadn't received the gift card, the lady told me no one has even put in a request for me to get it. That was a little annoying.

The air conditioning unit went out, so I sent in a claim with American Home Shield online. Their website was better than most and I had no problem using it. Then, I got an email and a text about the contractor, which was great. The guy they sent out was really knowledgeable and he explained everything. He showed me what had happened and made the repairs pretty quickly. So I appreciated it. He went well beyond what others have done over my many years of being in the home and as far as I know, the AC's been working since the repair. I have experienced the value of the warranty, so I'm all for it.

The repair went great for my dishwasher. The tech was great. But when my hot water heater went out, it took about six weeks for me to get a hot water heater and that was a problem. Also, for my oven's glass door, there are no other available that meet the price range that American Home Shield wants me to do the buyout. I checked and those double ovens were almost $2,000 and they don't want to give me but 1,100. So, I'm waiting for one because the one that American Home Shield sent me to go to order, they're out of stock. So, I still don't have an oven and it's been months.

Care Appliance Repair has come out a few times and they're great. Once was when our dryer broke at the end of July. They came out in the early part of August and they said that the dryer needed a part ordered. They ordered the part through American Home Shield but things weren't communicated very well. We had to call American Home Shield several times to find out when the part was going to be ordered or why it wasn't ordered yet or where it was. We kept calling and escalating the call enough to where it finally got taken care of. The part was ordered and then Care Appliance came out and fixed the dryer. It took about five weeks.

I had Total Air Care come to my house and they did a great job. When the tech came in, he was able to diagnose the problem within a couple of minutes. Then he had the part ready there, swapped it out, and took care of it. He fixed the problem altogether and now, everything's still working great. The air was acting a little sluggish but ever since he came out, it's been pumping so much more efficiently. It sounds better, too.

We had an issue with our cooktop stove. There was a small electrical fire underneath and the power to half of the appliances in our kitchen was not working. I did a claim online then I received a phone call regarding scheduling. An electrician came and he was very thorough. He checked the breaker box. He found that one of the wired of the circuit breakers had come out. He repaired that and we ended up having electricity. We were very grateful. We were told that somebody who handles appliances would have to come out and check the cooktop stove. Someone did and a part was ordered for that. The work is supposed to be completed on October 7th. I would recommend American Home Shield. They're very prompt and very helpful. We've been here in the house for about almost 18 years. If repairs come, especially during the pandemic, we wanted to have some kind of protection.

I am very pleased with American Home Shield. I like the idea that once you get a contractor that you're comfortable with, and you like their efficient and expedient problem resolution, you can call and request that particular contractor if you're still having another issue in the same category. Last week, I had something going on in my sink area. Our new garbage disposal wasn't coming on. When I looked, there was something leaking from one of our pipe joints underneath. To top it off, when I turned the faucet on, it was spilling water on the deck part at the bottom part of the faucet. I thought that the way the service worked was that I had to call a service person for each one of those components. But when I called, the lady was nice enough to tell me that I could put all of that on one ticket because it was all plumbing. For me on a fixed income, that was a good thing.

My AC unit stopped blowing cold air. I did a claim and a tech came out after a day and a half. I was given an 8:00 to 2:00 window and he showed up at 3:00. Everything's fine and the tech was okay compared to when I had a claim two years ago where I wasn’t thrilled with the people American Home Shield sent out.

I recently had a claim for my bathroom and I was surprised that it didn't take long for the company to contact me. The tech they sent was very on time, responsible, and very respectful. He diagnosed the problem easily and repaired everything. Overall, I'm happy with the insurance.

I'm liking American Home Shield’s service so far. Sears recently came out and they replaced the washer and dryer. That went fine.

I had a different warranty company before and they only seem to use one service and I did not like them. Every time they came to my house, they were so rude. So, I switched to American Home Shield to get better providers. I've only used American Home Shield once and they did a good job and were very thorough. The contractor that came out was great. I liked them.

We researched and decided to go with American Home Shield for when we bought a new house. So, it was effective as of closing in June. But when we got here, the microwave wasn't working, we had to replace all appliances, and they said, "Too bad. So sad." We said, "That's why we got you." But this time, within just a couple hours they already had the company. It was on a Friday night. The company came out the following Wednesday. They immediately fixed the broken septic pipe. It took them an hour and a half. They were on time and very professional. It went very well.

I was having trouble in the hallway, one of the bedrooms, and the bathroom. They were all interlinked. Also, the light kept going out and then they went out and never came back on. I submitted a claim and it was taken care of pretty fast. The tech figured out the problem real fast. I've been with American Home Shield for a while and I'm pleased with them. I like the response time.

The tech that came out for my AC was outstanding. He explained everything very thoroughly to me and I was really impressed.

American Home Shield has been helpful in straightening out the issues I've had with the house, so far. My work has been mostly parts repairs that have been covered by them, and the process was simple. Recently, there was a foundation leak that was ongoing and the previous company was able to identify where the leak was coming from.

Our ceiling fan was acting flaky. We put in a claim with AHS and the process was pretty easy. But when the tech came in, the fan wasn’t acting flaky, so it is what it is right now. I don’t know if it self-corrected but it's been fine for a while. So if it happens again, I’ll call them back and see what they say. Aside from that, I've also had a refrigerator and a washer done through AHS, and both of them are going well. With them, you don't have a huge out of pocket expense in the event that something needs to get replaced or repaired. The people are always nice when you talk to them on the phone and I like that people actually talk to you. It’s very hard for some companies to do and I hate to call a place where you get an automated attendant.

The underneath of my bathroom sink was broken. A couple of days after the tech came. He had to order a part which didn't come in a week and a half. So, I had to wait until that came in.

AHS has always been very timely on getting requests and things fixed in a quick fashion. We had an AC issue. I logged into the American Home Shield website and the next morning, I had an appointment. The contractor came out quickly. They said, "Hey, here's your issue. The fan's not turning. This is why." And they got a new one and replaced it.

I had had problems with the AC unit forever and Blizzard Air came out and nipped it on the bud. There were two guys that came out and they were very knowledgeable. I'm happy with their service.

We had a technician come look at our dishwasher and he found that there's a crack in the bottom of the dishwasher. He said there's no way it is going to be fixed and he was gonna relay that information. He also said someone would call us within a day or two to set up getting a new one but I haven't heard back yet. That’s the second time we’ve used American Home Shield. The first time, we did a rekey and the guy who came did a phenomenal job. He explained everything that he was doing. He had a deadbolt and two handles that were in his vehicle with him that matched up to our other doors so we would only have one key ‘cause it was the same brand. He didn't charge us any extra for that. I was expecting new keys for each lock but he made it simpler to have one key and put them on. It was above and beyond what I was expecting for that. We just purchased the house, and the sellers paid for a one-year warranty for us. We've already talked about seeing if it's something affordable to continue with because the service has been stellar so far.

A year ago, I made a claim at my other house where the bathroom floor was starting to sink in. American Home Shield assigned Pearson Professional to look at it. They ended up quoting me $15,000 to fix it. We did not use them and ended up paying $850 to get it fixed on our own. I like AHS's claim process for the most part but I wish there was a way that I could select from a list of vendors instead of being randomly assigned to one.

Everything worked out fine with the claim process of AHS. They helped us with the refrigerator. We also had an electrical short and the techs fixed that. Then they fixed one of the other lights under the cabinet in the kitchen, too. It was awesome.

The service of AHS was very good. Liberty Plumbing recently came out for the AC and they were very amazing. They were there before the time, which helped me because I had things to do, to run errands. They were efficient. They explained to me every issue, answered any question I had. The tech didn't seem bothered. He was very patient with me. I love to ask questions. It was great. He went above and beyond than what I was expecting. I would recommend AHS.

The dishwasher would not work. There were two companies that were dispatched out by American Home Shield. One was A1 and one was Arrowhead. Arrowhead was the one that diagnosed it, and they were well above the other one that showed up, which was A1. I wouldn't use A1 again. The person from Arrowhead was professional, showed up on time and spent a good deal of time trying to figure out why the dishwasher wouldn't work. Then, as he was leaving, he said "I'm just gonna see if I can put in a claim to get this replaced or repaired for you." He also said I would be hearing from him the next couple of days, and I did. He did a really good job.

I've only had a bad experience with the first guy AHS sent. But the last three guys who came were very excellent. The last plumber was really good. He took care of the job in 15 minutes. It was great.

It's taking American Home Shield a very long time to get the issues that are being reported fixed. For example, I currently have a service issue with regard to my washer and dryer. The technician came inside, had his diagnosis and said he was gonna submit it to the insurance company. The thing is, my unit doesn't wash and dry properly at times, so I have to live with it. It's already been more than a month since it's been happening, and I'm still yet to get any updates. I'm planning to call them tomorrow to check, "Hey, it's been almost more than a week." It's been three weeks since I've reported the issue to them. It's not a good place that I'm in and it's not a good feeling that it's taking such a long time.

American Home Shield's claims process is quick and good. I had an air conditioning claim and the tech unstopped it.

On a rental property, we had a shower that wasn't producing enough water and we had a toilet that wouldn't fill up or when it would fill up, it would just keep running. I called the contractor that was assigned, Barlow Plumbing, and I was very fortunate because the plumber had an opening within two days' time. He was wonderful with me on the phone and he let me know when he was gonna be there so I could give the tenant the heads-up. The tenant said everything went fine.

Every time I need American Home Shield, they always give a quick response and they deliver what they say they will. Just recently, I had an air conditioning claim. They put that on really quickly. Someone got with me right away. Right now, I’m very satisfied. I only had one bad experience with the technicians. I called for a busted pipe, and he told me that the pipe wasn't covered by American Home Shield, but he still billed American Home Shield. He also billed me. He accepted the cash from me. Other than that, everyone else that American Home Shield has been sent out has been great. Everything has been great for the American Home Shield. I'm glad I have it.

I called Home Shield and from start to finish, everything about the experience was great. Even the guy who came was knowledgeable, quick, and respectful. That was my first claim with Home Shield. We have two other houses, and I'm thinking about getting one on the other two houses as well.

The AC wasn't getting cold and Mason Mechanical a week after I filed a claim. It ended up needing a Freon charge and the tech was able to repair it. But I was kinda disappointed that I had to pay the $100 for the service call and then it was another $150 for the Freon. I don't know that I really saved a whole lot by having the warranty.

Sometimes it's hard, when you need follow-up, to get through to American Home Shield and connect with the vendors. I had a locksmith come out and do some work, and the lock that was changed didn't work. But I couldn't get through to AHS to tell them about the service. Then, when I tried to get the vendor to reschedule and come out to see what the problem was, they never came back out or returned my call. I called three times and they haven't been out. I'm still having the issue and it’s been three weeks. AHS should make it easier to contact them. Once they send a technician out, there's usually no follow-up to see if the repair was successful or if you need that person to come back out.

My first encounter with Sears was fine. I really liked the gentleman. He was fast and very professional. He knew what the issue was and took care of it.

We have a refrigerator that we got when we built the house. It’s a Samsung and it had that third door that opens to the outside. Then, there was a pass-through door to where you could get all of the stuff out. The latch on that broke so the whole piece had to be replaced. It was all molded together and so you couldn't replace just the latch. You had to replace the whole door. The tech had to wait for the whole compartment to come in. It probably took between two and three months but that was fine because we knew with everything that's been going on that there would be a delay.

My air conditioner was not getting cold. I had it set on 72 and it would get down to 76. Then during the day, it would get up to 86. Aside from that, when I first moved in, I could feel that the pipe outside was blowing fine. But then it just stopped. So, I called AHS and it was easy making the appointment. They sent the tech out and the guy said that there was a cap that came off and it melted a wire, so the AC wasn't working and it was turning itself off. He had to fix that, then he filled the unit with some refrigerant. And now, it works fine. The issue happened on the weekend and the tech came on a Monday. He was really good. My neighbors should also get AHS. You never know when things are happening.

I had heard something that was a little bit abnormal and we called AHS. They contracted a company to come out and take a look at it. The techs came out a couple of days later. They did a check on it and it seemed to be operating appropriately. We're going to monitor the situation. So far, the claim process of AHS has been good.

I recently had a problem with the dishwasher. The tech came out and looked at it, then came back two weeks later to fix it as he had to order a part. American Home Shield seemed pretty responsive. I had a couple of issues back earlier when I used them and they fixed it.

In the automated message, there was only one option to select stoppage. Then I asked for the representative. They connected the call to a representative to whom I mentioned that we have a stoppage in the master bath, and we had this leak which we didn't know where but we knew there was because of the high water bill we were getting. Also, some kind of sewer smell that was coming in one of the sinks. We managed on our own. But what I didn't know is if those were interrelated issues.

Our refrigerator icemaker wouldn't produce ice and it was completely frozen over. The gentleman that came out did repair it. He was very nice and seemed to know what he was doing. A few things were replaced in it and we were appreciative of what got done for us. It took a little while for it all to happen, but it finally did. We're pleased that it's working now.

There was an issue with my heat pump. The tech had to order a part and it took about two weeks. When the part came in, he called to schedule a follow-up to put the part in.

The AC company had to come out three times because the AC would not work. The first time the gentleman came out, he said that there was a valve where the Freon goes in, and that I was low on Freon. So I paid $500 for Freon out of my pocket. He said he fixed the valve and that everything was working. But that evening, it was almost 90 degrees. So I called back American Home Shield and they set up another appointment. The second guy came out and said that a capacitor had to be replaced. So he replaced that and he said everything was running good. But we never felt the temperature get colder. It just stayed hot.

My heat wasn't kicking on. I sent in the claim online and the guy that came out was very professional. He was quick and he told me everything that needed doing. He was great. He fixed my heat and it has been working fine since.

It didn't even take him an hour to diagnose it. He had it fixed within an hour. He put a new thermostat in. He had the equipment with him and he had everything that he needed to fix it.

Our bathtub faucet was leaking. We had water dripping down into the ceiling and it was making a mess. A tech called me within an hour or 90 minutes of when I hit go on my email to American Home Shield. He was out the next day. He replaced the cores in both the hot and cold water lines. That failed. The tech called me two or three hours in and came back on a Monday. The problem this time was water was dripping into the bathtub. It was not a crisis but we had to figure out how to get it fixed so it would stop leaking. He said, “90% we can replace the cores and it'll work.” Those lines are just so old that it was time to replace the whole thing. That was what we did.

We were contacted within the day we filed a claim online and the contractor was able to get out to see us within two days. It was pretty quick. It took the tech about five minutes to figure out what the problem was. He was able to quickly go to the right spot and make sure that what I was saying made sense with what he was saying. It all lined up and it worked out well.

American Home Shield has been okay and they usually have people come out when I need them. They sent somebody out for my toilet and they did a good job. If anything breaks, having American Home Shield is better than having to pay out of my pocket for the whole thing. That's a benefit.

I have a contract with AHS. I called and paid $108 on 23 July to have my refrigerator serviced because was and still is freezing food. AHS assigned a technician from Platinum Appliance via Whirlpool. The technician was supposed to come on 27 Jul. He never showed, I called and they said he was busy and couldn't come out. I was rescheduled for 2 Sep. Technician came out and adjusted the thermostat, told me if that did not work to call and he would come right back out. It did not work, I called and could not get an answer. I finally reached him and got a text saying he was on vacation.

My water heater was rusty at the bottom, so it was leaking water out. I called American Home Shield Monday and they placed the service schedule immediately, so I got information about who was coming. Although the repair company was not coming right away, they had a service time. They came Friday, and they let me know ahead of time. The technician took a look at my water heater and filed a report for replacement then American Home Shield made the purchase order the same day. When I checked with them on the weekend, they gave me the purchase order number. The repair company changed some lines, and I had to get some money out of my pocket for that. Other than that, it was a good experience. The water heater has been installed, so everything is good.

I had a claim for the garbage disposal and Fazio Sewer got out here two or three days after they called and made an appointment. Their tech looked at it and said that there was something that was loose on the inside. He said he would bring us out a new one. The whole experience with AHS, so far, has been pretty good.

I called and complained to American Home Shield and to the service company several times. But it's like a nightmare that I'm going through to get this air conditioner worked on. Two Wednesdays ago, the guy was here the next day, which was what I expected. Even with the refrigerator or anything else, a day or two and they're there. We had no air conditioning and I told him that was the problem. It was hot upstairs at 82 degrees and we had it set on 74. He was polite but he could speak English hardly at all. It was very hard to communicate with him to make him understand what I was saying. But he knew what the problem was. He listened to it even in the back. It's a tube. It's got a delivery system inside and it's got the unit in the back of the house. He looked at everything, put meters on them and tested them. He said, "Look at this. 53 degrees it says. You don't need any freon. You don't need anything."

I had troubles with my online account when requesting for service with American Home Shield. It asked for passwords and I put in what I though it was, and it was not. It would ask if I wanna change it and I go yes. But you have to get into your account to change it. So it's a circular reference. So, I just call and it’s easier that way for me. The tech said I didn’t need to fix my problem. He tweaked something and I appreciate that versus trying to upsell me on something I don’t need. Also, he was here first thing at 8 o’clock in the morning, so that was huge. If AHS brought prices down, it’d be better.

The refrigerator wasn’t getting cold at all. The tech came out and he put Freon in it. He said that it’s possible that it might have a slow leak, but I just need to keep watching it. So far, it’s okay. The claim process with American Home Shield is pretty good. The only thing is I reported it being a Samsung. When the first tech came out, he was in a hurry because he had something going on. he looked at it and said, “Well, I’m gonna go and look on my computer. If I come back in, that means I can help you. If I don't, that means I can't help you.” He didn't come back in. I thought that was rather rude, too. He could have come back in and said, “Hey, we're not going to be able to service it.” I called him back on the phone and he said, “Well, I don't service Samsung.” I was like, “But you knew it was a Samsung before you made that run. So, to me, you're just trying to get money off of the company that sent you here.”

It's fairly easy submitting my claims to American Home Shield. I like to do it over the phone. Their customer service representatives are helpful. The only thing that would need improvement is how soon the calls are picked up. J C Plumbing came out recently, and there was some sort of communication deal where I don't believe they got the order but once it was clear that they had received it, the tech came out pretty quickly. The tubs were clogged and when he was here, he needed to test out the water. It turned out that something else was also wrong with the plumbing. The tech was very helpful and everything went really smooth. So, I was very comfortable with him.

My toilet was leaking at the bottom and my carpet was wet. The contractor came and they had to take the toilet out and put a new toilet in. It's good now. The claim process was easy to me. It was just the long line. It was so much wasted time. Nobody wanted to talk. I know there were a lot of people that were calling, but I was on the phone for about 45 minutes before somebody came on there. Other than that, I like American Home Shield. I've had a problem with a contractor, but not with Home Shield. They took care of it and sent somebody else out. So I was good. They back up what they tell you.

I called Wednesday and American Home Shield said that the services would be completed on Friday, but I haven't heard anything. I called today and left a message asking when the part would be delivered and when the contractor would come out to repair the HVAC. I didn't receive any at the close of business today. I was very disappointed with the first contractor. This HVAC is awful. This has not been a good experience. But I've had three other contractors that were fine.

When the dryer wasn't heating, I called American Home Shield and they set up the repair. The tech came, he fixed it. He was there for 30 minutes. My wife gets to dry clothes at home. It helped.

American Home Shield has been great. We've used it several times and they've been pretty prompt. The follow-through has been good. We got back from our trip and our house was 88 degrees. The fan of the unit outside wasn't spinning. We scheduled the claim 1:00 on Monday morning and the techs were out by 9:00 a.m. on Tuesday morning. The tech replaced the fan motor and had the unit up and going.

I had a little bit of water leak in my refrigerator and I couldn't tell where it was coming from so I called AHS. In about 15 minutes when the tech from Sears got here, he took something off, put a little rubber thing on, and defrosted the refrigerator. He was excellent.

I liked the fact that I was able to do everything online when I submitted a claim with AHS. I also didn't have any hassles. The techs that came out for my AC claim were very friendly and professional.

The compressor of my air conditioner went out so American Home Shield replaced the unit. The technicians were great and I appreciated them. I needed the air conditioner.

Having a home warranty reduces out of pocket expenses, and you get reliable and trusted vendors. When I had a refrigerator that was clogged, the tech came immediately, and the repair was done great. It's just an item that had to be replaced wasn't working for us because it broke.

My dishwasher was making a weird noise and it was not cleaning or functioning properly. It would always go into a 4E code. Sometimes it would turn off or it would just flash a 4E, then it would correct itself, then it would start washing again and then sometimes, it wouldn't. Most of the time, it would just flash the code until I turned it off and then back on again then sometimes, it would or would not start back up again. I did a claim online then the technician called me up and asked me what was going on. I explained to him, then I sent him a video of what my dishwasher was doing.

The contractor cleaned the coils in the unit and replaced a part of it. The process was quick and simple, so I appreciate that.

The tech was very nice and everything went smoothly, and I got a new dishwasher. There was a claim with American Home Shield that I wasn't satisfied with but I've had so many things done lately, I can't remember what was what. Generally, 99% is good with AHS. I tell everybody to get it. Everyone I know says to get it and that they’re great.

We have everything that we can have with AHS. It's like life insurance. You hope you don’t have to use it, but you have it in case you need it. Way back in the beginning when we got the icemaker of the refrigerator fixed, AHS did not cover it. But, the last time we had it fixed, they had it covered then. We've also had a claim for the garbage disposal. It was working, but, when I would turn the switch on, nothing would happen, unless I would really push it hard to try to hold it in the on position, and then it would work. We also had a claim for the stove. I was cleaning the whole thing, down below where the drip pans are. When I opened it up, I looked at one of these wires, and it was black. I was scared to death of having a fire start because of a wire problem. So, the techs came out and fixed that. We are also getting a fan replaced next week in an upper bedroom with a light attached to it. The fan works but there’s something wrong with the light.

1 Source is awesome. Their customer service is doing good work and if something’s going on, you could call them and they'll come back out. They let you know when the part is ordered or if there’s something that they don't have. They’re on a couple of my rental properties and they're professional. American Home Shield saves me time assigning somebody as well a lot of times. They could just stretch out some of the coverage that needs to be done. It’d be unfortunate sometimes that they don't cover certain things. Also, calling the customer back, it’s hard getting ahold of them and if you need some time, they don't answer. When you have to get your own person to come out and do the work, as far as going in and getting their process done, they're giving you your money back, they don't do a good job of approving that. They gotta improve on that. Other than that, it’s okay.

Our AC started making a very loud noise for a couple of hours. After that, it completely shut off and wouldn’t come back on. It turned out that the motor of the AC fan was blown. I put in a ticket on the American Home Shield website and had it in within five minutes. Unfortunately, I submitted it on Saturday so technicians couldn't come in until Monday. The technicians were quick and they seemed to know what they're doing. They also let us know everything they were going to be doing ahead of time. So far, the repair has been good and I hope it stays that way. I'm hoping that if anything else goes wrong, I’ll get to use American Home Shield. Having a home warranty, there is efficiency. I didn't have to figure out who I should call. It was just already there for me. Also, the cost of the repairs wouldn't have been something I would have been I was willing to pay out-of-pocket.

There was a water leak from the air conditioning unit and that was corrected. I've been satisfied with American Home Shield so far.

I called American Home Shield and told them I had a failed gas. They sent out an agent to check it. He put a line on the hot water heater, but he left me without hot water for the weekend. Then when I called him, he was not happy. When he came over to fix it, he left my hot water heater door standing open and told me some lame excuse that I have to leave that door open so the water heater could get air so the flame wouldn't go out. I called other people and asked them if that was true, and they told me no. The door needed to be closed. My son came over and fixed it. I didn't want that agent to come back.

The refrigerator would work for two days, then it would stop cooling for a couple of days and would start working again. This has been an ongoing thing for a month or more. The contractor said they changed the compressor. And after they changed it, it worked. The next day, it went out again which went on for another two to three days. So, that's when I called American Home Shield. They said those refrigerators are known to have that kind of problem. I have thrown so much food.

In the past, when I submit a claim, I might be on hold for 15 minutes. This time, I was not. Within a few minutes, I was able to get a live person and tell them what my issues were. The issue I have however is when I have multiple issues, if the reps tell me to go on the website to submit the claim, I cannot do that. I always need to speak to a live person.

We had a claim with the air conditioning. American Home Shield sent out a company and the company was here for about 30 seconds. The guy took a picture, walked off, and guessed that the issue wasn't due to normal wear and tear without inspecting it at all. We called AHS and asked for a different company to come because we didn't feel it was appropriate. The second company, Ample Air Systems, came out and they said that it is normal wear and tear. The fan came undone and it kind of spun around in there. They said they could fix it and they would submit the claim to American Home Shield.

The AC wasn't blowing cold air and when I made a claim with AHS, the tech came out within a few days. He said that he was going to inspect it and see what was wrong with it. Then, he was going to submit it to American Home Shield and see if they were going to take care of it. He was very professional and he knew what he was doing. He said that he was going to come by and fix the problem in two weeks, but he hasn't gotten out to fix it and it's been two weeks now. Other than that, it's nice that with AHS, I don't have to pay all that money for the repair. Before they got a tech out there, I had three companies go out and quote me a price. I thought it was a system issue and they were up there in the $6,000 range or more.

I called AHS to submit a claim. There were roots in the sewer line, not allowing the sewer water to leave my home. So, it was causing leaking in that main pipe in my basement. It wasn't too difficult to get through AHS. I just had to wait a little bit. I called a couple of times because when I called the American Home Shield, at first, they sent somebody out who looked at it but they didn't do anything. They just looked at it, and then they said that they had to get back to American Home Shield to make sure that that what they needed to do was going to be covered. But nobody has come out to fix anything yet. But the guys who came out and looked at the pipes were very nice. They explained stuff to me and answered my questions.

I was having difficulty with the hot water heater. Water was getting colder faster than it normally does. Cesar from JED Plumbing & Gas came up to check it for me and he was very helpful. He didn't find anything wrong with the water heater per se but told me about some maintenance tips and things that I should be doing all along. He was very friendly and very professional. I keep recommending AHS to all my relatives and people. I had the dishwasher completely go out and I had refrigerator repairs. For 100 bucks, they work on things and if they can't fix it, they replace it. I’m gonna stick with AHS. I’m a single homeowner and some of these are things I can't do myself. It's been big savings and a big help to have them.

The recent issue was a leak in the back of the toilet commode. The tech was nice. It's not leaking anymore. I had an issue one time before. One of the ladies' whole attitude wasn't quite right. I was like, "Okay, ma'am. I don't know if you're having a bad day or not, but I was asking certain questions because I need to know how this works so on and so forth.” That was the only episode. I still like AHS. I like the warranty because I don't have to search all over and try to find somebody to come out and fix it. It comes in real handy. I gotta just call American Home Shield. They will call whoever.

The claim process of AHS works well. The air conditioning unit in our rental property wasn't blowing cold air completely recently. The techs diagnosed it and they said it was overcharged. Whoever put Freon in before them did a little too much, which seems odd to me. But, they took some out and now it works fine. We also had an air issue in our house. The first technician that came out wasn't certified Trane. So, AHS sent somebody else out that was from a different company. Both experiences went well. The first person just didn't know how to work on this particular unit, but was friendly and professional. Then, the other one that came out was able to fix it and get us back on our way. So far, all my experiences have been good.

I went to the website on my phone and was able to easily file a claim with AHS. I went through the steps and I had my appointment scheduled within the day. It was exceptionally fast. It was great. There were two technicians and they assessed the situation quickly. They were able to give us resolution quickly and they gave us tips and a little education too.

We had several plumbing issues I submitted a claim for online and Best Care Home Services is the best plumber I've ever had. The two techs that came out were both very nice and respectful. They kept their mask on the whole time, which I appreciated because we are in the middle of a pandemic.

I've had two services done already and they've both been excellent. The first one was to rekey my house, and the second one was to have them come out and look at my air conditioner. They came out and looked at the unit. The repairman checked on a whole bunch of stuff because I told him it was making a really loud noise. He said, partially, it was because of the age of the unit. It's much quieter now and he said that the rest of the noise is the actual unit running. There's a grill on the top of the unit and it wasn't bolted down. He said he tightened it and ended up putting this little piece of rubber. I'm very appreciative of my experience with American Home Shield.

The gentleman when I had first called gave me the runaround and ended up hanging up on me. He wasn't very helpful at all. I had to call back and the gentleman that took my call the next time put everything through for me and did an amazing job. He helped me. He took the time and did everything. The repair men who came didn't take very long and were very professional. They fixed the problem and they didn't have to worry about ordering any parts and coming back another day. They did everything that day and did a great job too.

The guy from Mr. Plumber was very fast, and helpful. He was able to come in and quickly assess and resolve the issue that we were having. He replaced a couple of things really quickly. After I had reached out to American Home Shield, we found a leak under our kitchen sink. So he had to replace the faucet. The other issue was the handle on our shower tub needed to be replaced internally so he did that. The service from American Home Shield is very helpful. I wish I had gotten it before when my outlet wasn't working. I paid for someone to come in and that cost me about $700. So, as far as I'm concerned, the warranty already paid for itself.

I did a claim with American Home Shield for a pipe leak and also when the garage door was not working. The pipe was resolved the day the tech came out. But with the garage door, the tech said he was going to come back out on Monday morning to fix the problem because he didn't have the part. But he didn't come out and I've been trying to call them all week. They don't call me back. All in all, my service American home Shield has been easy and I like everything about it.

The freezer stopped making ice. So the repairman came out, took a look at it, and said that he knew which part had to be ordered. He fooled around with it, and after he left, it started making ice, which was wonderful. Then he came back with the part a couple of days later and I have it on my kitchen table. But now, it stopped making ice. So, I called his company and made an appointment. He'll be out tomorrow to put in the new part that he had ordered. But so far, everything is going great. He was very professional. I've talked to his company several times and they've been great about the whole thing.

The signup process with American Home Shield was really easy. We got to pay for the policy within our closing costs. The service cost is really reasonable. It's $70 to have someone come out and do the work. American Home Shield has been really good. They have an online portal too. When I had a claim for the dishwasher, I put in the request online, checked the box, and they assigned the contractor to me. It was that easy. It was really straightforward.

The washing machine wasn't pumping the water out of the washer. I called AHS and spoke to somebody. They contacted a service provider in my area and the service provider had to order the part. Then they came out and repaired the washer. The techs were great and now, the washing machine is working as new. All in all, AHS is a reputable company and they provide good service.

My fan was coming apart from the ceiling and the guy came out and fixed it. It’s working great now. This was the fastest service I’ve gotten through American Home Shield. So, I was pleased. The contractor called me within a few minutes, even though my email said 48 hours. I was scheduled quickly so they were a good vendor for AHS to use. I've had a few times where the vendor took forever. They came out, looked at it, had to go get parts, come back again and it took months to get settled.

The appliance stopped spinning and Atomic Tech came out and put one part. But they had to order two other parts. So, they ordered those and came back at a different date and put those on. Everything has been running fine since then. The claims process with American Home Shield was easy. I can go online, log in, request service and put in the information that I need requested. If people are gonna get AHS, it’s good to have.

The technician assessed the damage and communicated with American Home Shield. The process has been seamless from both ends. Apparently, with the Covid-19 situation, some of the supply chains disruptions are still going. The product was out of stock, so they need to send me an additional link, so I can pick up the appliance. The installation has been scheduled for October 6th.

My house wasn't cooling. They said that it needed a little Freon and I had a leak. But the Freon was expensive, so we opted to do something a little bit different. It was $130 a pound and AHS only paid $10 toward that. With me paying my service fee and them coming out looking to tell me that, and then I had to pay for the majority of it, I really didn’t see a need to have a service and pay that service fee. Kinda against my contract and why I have it. So, I could just have called someone just to do that for me without paying American Home Shield and not being able to afford the other part of it.

Our heating wasn't working and the contractor replaced a conductor upstairs. They also added almost five pounds of freon because they suspected a leak in the line. But according to the policy, they can't look for a leak until they put in five pounds of freon which is $100 a pound. I paid almost $90 out of pocket because American Home Shield only covers $10 per pound. A week and a half later, they came back again because the fuse on the same unit busted out. I asked them again if they would check the leak. The technician said, “We can't do it right now because it's working fine now.” But the last week and a half after they fixed it, the weather has turned for the better, and the AC unit hasn’t been on for the last week and a half. Hopefully, when I turn the AC on in the near future, I still have freon in the unit.

I called to make an appointment, and then they did a virtual type visit then then they came out within a few days to fix it.

We've used American Home Shield in the past for the previous home and we had a pretty good experience, so when we bought this house, we went with American Home Shield again for warranty. I like the website where I can get on 24 hours and make the claim and have somebody on the business is open up the next day. Pretty neat. We recently had an issue with the AC freezing up. Millennial HVAC came and repaired some wiring and a breaker with the air conditioner.

I was having a problem with the light not turning on in the basement. GJC Electric handled it really well and got the repair done in 15 minutes. That was my first claim with AHS. My only issue was that the contractor only had to change the plate on a light and they still charged me a $100 deductible, when it was clearly cheaper. I don't think everything should cost a $100 deductible but other than that, it was great. I like the idea of being protected.

The appliance was making a lot of noise. Apparently, it was a screw that was loosened there, which the tech fixed. Then he got three different parts and put them in. It would also stop working for some reason, and that was what one of the parts also helped with. Then the door didn't close correctly, which he fixed too. It's working well now. Everything was pretty simple and quick with American Home Shield.

There was a sparking in the microwave. The tech came out, figured out what parts he needed, and put the order in immediately all within a week's time. The parts were there three days later, yet I had to wait three weeks for him to come back to put the parts in. Even when the service guy came to fix it, he couldn’t even give me an answer. But the service guy on both ends, the one who looked at the microwave and the one who repaired it, was very nice and very polite. If we had any problems, we'd call him back. But we haven’t and we’ve been using the microwave every night since. We were very pleased with American Home Shield's people as well. They were very informative.

A water heater wasn’t working and as soon as I put my service call in, I had an immediate reaction from the plumber. The pilot wouldn't cut on and he was able to replace it and fix the water heater. I'm glad I have the warranty and I feel comfortable that I have AHS just in case anything happens.

I’ve been frustrated with that process of not knowing if an item is covered or not until the contractor is here and I've already paid. AHS should have somebody screening the calls first to make sure. That's always been a disconnect because they just take the fee, call the service personnel, and then they say the item is not covered. But at that point, we've wasted everybody's time and my money. It would have been nice to know there's a potential it wouldn't be covered. But I still like AHS overall.

One of my three central air conditioners wasn't putting out cool air. I called Home Shield and they sent a repair company out. They did a very fine job, but they had to come out twice. The gentleman that came out this time was the best that we've ever had.

The claim process was pretty fairly easy, for the most part. The first contractor wasn't able to fix the AC, but AHS did move it forward to the next person. The problem wasn't with the actual AC but it was with the electrical wiring to the HVAC system. The wires needed to get tightened. The guy from the first contractor put the notes in and that process took a bit longer than I thought. But other than that, he was able to transfer the matter to the next company to do. Everything went well.

I put in the work order for the AC unit that was blowing hot hair first thing in the morning, and Ultra Heating & Cooling showed up that day. They diagnosed and fixed the problem within a matter of 15, 20 minutes. I was super happy with that. From my experiences, some of the vendors are a lot better than the other vendors. A couple of vendors have been kind of subpar. One of them had to come back a few times to fix an issue. Some of them don't show up for a few days, whereas others are pretty responsive quickly.

I filed a claim for my washer and the experience was terrible. I was without a washer for three months. American Home Shield would tell me that they would give me an update in a week but they would never call. It was bad enough that we had to go to a laundromat every week. I understand that things go on backorder but the lack of communication made it impossible and I got so upset. First, a contractor told us they were going to come out. My wife took the day off but no one ever showed up. She called and they rescheduled to talk to her. We weren't going to wait another week so they did a zoom meeting to diagnose it.

BestWay was originally assigned to our claim. The person who came out stated that my claim wouldn't be covered. I tried to tell her that it was covered because I called American Home Shield to confirm it while she was there. She didn't want to do the work. She told me that she was already looking for another job. So, I could tell. It was the Friday before Labor Day. That's why I pushed for the second opinion because she told me to pay for it and fix it. But I pay AHS to have it fixed.

My house wasn't cooling so I reached out to American Home Shield. They set up for Grady’s to come out and they got them scheduled within the hour. I called Grady's on a Friday afternoon and they came out on Saturday. There was a small part in the AC that broke and the tech had one in the truck. He went ahead and replaced that. Then, he went up into the attic to check that unit out and there was a vent that was off of the unit. He put that vent back on and everything was resolved after that. He was super professional.

The first time I called about one of the issues we have, I was assigned to a company, Ryco. Ryco called me and they asked about the three items listed. I told them about one, it's a light in a high ceiling and they said that because of access and that they are not certified to go up to 18 feet, they could not come. They declined the job and put a note in the system. They also recommended that I communicate with AHS to tell them what was going on and to find another company that would come and do all three for me.

My first experience with American Home Shield was not very good. When I got ahold of American Home Shield, the people they had were all in the Philippine islands. I wanted a burner on my stove fixed and I talked to the person who said that they would do it, but he couldn't get the thing. Finally, we got it all taken care of, and they fixed it.

The guy from Advanced Appliance Service got the bathroom sink unstopped but he didn't get the kitchen sink unstopped. He said that it was gonna have to be somebody who can come in and either I would have to get the cabinets torn out or I could get somebody that can go on top of the roof and go through the drain that way. So, they didn't fix that. They said they don’t do that and that American Home Shield wouldn’t pay for somebody to go on the roof. But I’m okay with AHS because when I talked to the reps, they were nice and concerned. It’s just that some of the people, like the one person who was supposed to come, didn’t show up. So, they had to call them back again.

The dishwasher wouldn’t drain. I called American Home Shield's number to file a claim, and the claims rep was great. She said she would have somebody call me. ACT Appliance called me when they were supposed to. We made arrangements for them to come, and they came. The person who came was good. I told him that after the dishwasher stopped working and it started back and it wouldn't drain, my faucet now has low pressure and it makes a sound. He said that I had to call again to get somebody out for that since after I called, it was still making it. So, I will do that. I just can't do it this month because $100 is $100 to somebody on a fixed income.

The TC AC people had come out and fixed our AC a while back and it was working fine. It was the Sunday before last, I was outside and I heard a loud bang and went over and there was an electrical fire at the connection. They hadn't touched that, but it was still part of the AC in the house systems. So I know they hadn't worked on that, but they had been out there, so I called AHS and they assigned it back to TC, thinking it might have been something to do with that.

As a homeowner, you get six locks changed in the first 90 days when you move in. I made the service request from American Home Shield and the process was very simple. They were on top of it so I was very happy. Pop-A-Lock was our contractor and they scheduled service a few days after I made the request and it was perfect. I had a key deadbolt and I asked the tech to replace that with a turn bolt from the inside. He had that on hand. He also changed four of my locks. He was in and out in 30 minutes.

My water heater was broken and I called AHS to have it checked. Oasis Plumbing was dispatched and the gentleman was very helpful. He was scheduled to come at 10:00 but I couldn't make it so I asked him if he could come a little bit later and it was no problem for him. The water heater needed a part and he replaced it and fixed it within three days. This is the second time that Oasis has been to my house. They're good people. Also, getting AHS is a no-brainer. I get a discount for signing up every year and anything that happens in the house is covered within the policy.

The washer wasn't spinning. The contractor came out before for the same issue, and they said it was the transmission. The service was nice. The guy diagnosed it and he told me. I've sent in my receipt, and the American Home Shield rep told me to pick out what I wanted, and they will reimburse me in 10 days.

The panel on the washer went out and it was three parts. The contractor only received one part. They’re still waiting on two parts and it's been since 1st of September. I also had an issue with my AC and that took a while. But I understood, because of the pandemic, a lot of parts have been backordered. Unfortunately, there's nothing American Home Shield can do about it. It's not their fault, but it's the people they order from. Other than that, I'm satisfied with them. When I call, they’re on time. Then, it doesn’t take them a long time to come out and check the problem.

I noticed that every time I call American Home Shield, customer service has a strong accent and it's hard to understand them. I called because my oven didn't work and they sent a company out. Their tech looked at the burners but he didn't look at the oven. The original problem was the oven did not turn on. He then told American Home Shield that the burners were dirty, that two out of four didn't light, and that the appliance had been abused. He reported that the oven was so old, he could not find the serial or model number. But on the receipt he left me, the serial number and model number were written down there. I looked the company up on the internet and they have nothing but bad reviews.

The AC was low on refrigerant. The compressor was running and the blower was blowing but it wasn't cooling. A-US Air Conditioning of Texas's tech, Israel, came out and added Freon and got me back up running. He had been here before and he's excellent. AHS is pretty good about picking good companies. The only thing I don't particularly like is that they collect the $100 upfront over the phone but that's the way they do business. They take care of the rest of it so, it's about as easy as we can go.

My fan wasn't working and AHS assigned an electrical contractor. The tech came out in two days and he was pretty good. The fan is working very well now. The only issue I have with AHS is there are a few things they don't include. I don't know exactly what and how much they cover until the technician comes and tells me.

I had my heat pump, and the fan was on, but it wasn’t cooling the house. The tech came at a reasonable time. He was friendly. He did what he had to do. He went to the backyard where the heat pump was and then he decided to do the rest from the yard to his car instead of tracking in and out. So he was cordial enough. He said it needed a capacitor and he had the part with him. He fixed it. I've had American worn American Home Shield for years now. Sometimes it works, and sometimes, it doesn't.

On my AC, the cool air didn't come on. Something in the blower wouldn't work. It stopped then on and five minutes later, it stopped again. I did the claim with American Home Shield on Monday and the repair company called me on Tuesday. The next day, they came in and verified what the problem was. They gave me the diagnostic but they said that, at the time they came there, the store where they purchase parts was already closed. They said they would come the next day.

I like American Home Shield’s service. So far, they've connected me with good people, except for one plumber that I'm going to call them about. They didn't fix what I called them about. They're supposed to come out and fix it. Then they said I needed new piping and charged me 2,250, and it was just the seal on a toilet bowl. We still can't use the plumbing after two weeks. We're on our third week. What they did was really underhanded and wrong.

I had some issues with the ceiling fan. The claim process is great. I did it online and I got a call immediately. The techs were timely and they told me what they were doing. They got everything working right. It's a benefit to know that everything's covered in case something goes wrong. This was a good experience.

The breaker that controls the master bedroom air conditioner flipped off and would not come back on. The tech came out and he thought the issue was a faulty breaker. I bought a breaker and put it in, and then he took an extension cord and ran a wire from a plug into that so I would have some air conditioning until I could get an electrician out to install the breaker. That worked for a while, but now the air conditioner has quit working again. I got the breaker installed but we don’t have it hooked back up. I called the contractor two days ago and again this morning. I need them to come back. I need to file a new deal with American Home Shield or the contractor needs to finish what they were doing.

We've used American Home Shield twice so far. The first time was an icemaker. The contractor had to order a part, so it took a little bit to get fixed but it wasn't an inconvenience. The other one that we've had is our washing machine. That one was a little more critical. It was the sixth day or the seventh day that a repairman came out. That was a little bit long to get somebody out here for what I was expecting from the service. He also had to order a part, unfortunately. That is supposed to come in on the 27th of September. I am wondering if it depends on the type of appliance that break. Maybe some are easier to find people in this area. I got the impression with the washing machine that it wasn't easy to find someone in the area where we live.

My dryer wasn't getting hot and AHS was very efficient, on time, and got the problem solved. Appliance Tech put a fuse in it and they were very professional and very friendly.

We had to have American Home Shield send out a contractor once, and it was quick and easy. The contractor discussed with me quickly what the problem was and everything works good.

Our hot water heater was looking really bad. I could tell the tech knew what he was doing. He was very good. He got the repair done in a timely manner and we had no issues whatsoever. We were very pleased.