American Home Shield Reviews

I've always gotten good service with American Home Shield ever since we've had them. They've replaced my microwave, oven and air conditioning unit, and I have no complaints. Whenever I call them, within 24 hours, I get a response, and customer service is outstanding. Recently, I did a claim by phone and gave them my account number. They asked me what was broken, and I told them my air conditioner was blowing hot air.

We've had American Home Shield for a long time and it has been convenient. It saves myself and my husband the headache of finding tradesmen, calling and selecting. I've recommended it to anybody who's buying a house so that they get a home warranty for safety or convenience's sake.

Every time I need something, I schedule something, and American Home Shield schedules it right away. It's nice to not have to look for a serviceperson. They'd check them out so that I don't have to. It's just convenient. Recently, the insides of the toilet needed to be replaced and the plumber came right away and did it.

We had an issue with our garbage disposal. We filled out a service request online and we got a phone call the next morning. A plumber came out at a time that was convenient for us and it ended up being a good situation for us. The tech got out the disposal, looked at it, and replaced it. AHS is beneficial and it's always good to have. We own a couple of rental properties and we have the home insurance on those as well.

I had a garage door problem a while back, which never got fixed. So, I wound up doing that myself. The people who American Home Shield contacted for the microwave couldn't get the part. But I couldn't get ahold of the people because they had an answering machine. And AHS talked about, "If you ordered a part, we'll get in contact as soon as the part comes in." That has been since April. Never heard from AHS or anybody. I already contacted AHS a couple of times. They said they would contact. I say there was no reason to because the contractor will not to answer. AHS emailed them, supposedly to send out another person, but I have never seen another person either.

The problem with the garage door is totally fixed and the repairman did a very good job. We had a garage door opener which was not very expensive and he had a very high-end garage door opener. He did not get approval from American Home Shield's side whether he should put that on the door. In spite of that, he went ahead and installed that one. Then they started sending the invoice to me. I had to call up American Home Shield to ask what was happening and why were they sending all the bills to me. American Home Shield worked with the contractor and got it settled. Right before that one, I had another claim that was awful. I placed a request and a person came and said that it was not covered. But all other requests were serviced.

I've been with American Home Shield for quite a while. When the techs got there and looked at the water heater for my recent claim, the techs discovered that it had a leak. It's working fine now. The only problem I had was when the plumbers were coming out of the attic with the water heater, the weight of the water heater and the gentlemen broke my stairwell at the bottom. They told me I would have to call American Home Shield. But American Home Shield said that they would not warranty that. I almost canceled my policy after being there for 12 years because the way the lady said it, I didn't like it. The lady started reading to me all this stuff and I could barely understand her English.

I've been using AHS for 10 years. Most of the time, the experience has been very good. When it's a small deal, like, a plumber doing a toilet, they can do it within a day or two. The only hassle we really had was when I had to get a furnace in the middle of summer. One of their people couldn't understand why we have to have the fan on the furnace to circulate the air conditioner. We were a week and a half for that. But everything else has been in a timely manner.

The pool motor wouldn't turn on and Expert Pools was sent. There was a flap that was broken on the intake of the pool, where the water gets sucked in. It wasn't pulling water in and so the unit wasn't getting fed water and it shut down. They made the flap go down and water started flowing and it started working again. American Home Shield has been pretty responsive and the people that we've had come out to the house have been very helpful and effective in diagnosing the problem and getting it fixed quickly.

Everything's great with American Home Shield. I've done claims both online and over the phone and the process is simple and easy. Usually, someone comes out after a day or two. We had one that knew exactly what the problem was and fixed it really quickly. But I had a plumber one time that tried to make me buy brand-new toilets. I got a second opinion and American Home Shield got somebody else. The next guy fixed the issue right away. This home warranty is worth it. The surprise of extra costs could be extremely expensive but with the home warranty, I only have to pay my $75.

We had our dishwasher repaired and AHS took out the $125 service fee from my credit card. But when the vendor showed up, he asked my wife for a $125 check and she was not aware of the previous payment. I tried to get AHS to take care of that and my account still hasn't been refunded. And that was in April. Other than that, I just got my dishwasher replaced when it broke again, so I'm very happy with that. They gave us a variety of different options, none of which we were happy with, so we took the cash option, picked one ourselves, and just paid a little extra for it. All in all, the warranty is worth it because over the years we've had it, it has been a blessing to be able to get stuff replaced and repaired without a problem.

My air conditioning unit wasn't cooling. It's the second time that we put in for it over the last three years. The first time American Home Shield sent someone out, they did was put Freon in the unit. But the contractors told us, “Hey, your coil is bad.” But they put the Freon in. We had to pay American Home Shield $100 for the inspection fee. Then we had to pay an additional $600 for the Freon that AHS didn't cover. So that was a band-aid on the problem.

The toilet in our spare bedroom kept on running and wouldn't shut off. I went to AHS's website and I thought it was really easy to use - enough that we'll wanna renew our contract when it expires in November. I could find everything really easily. Then, they gave me the name of the contractor and I immediately got a text saying that my claim had been assigned and a telephone number. Someone from High Priority Plumbing and Services reached out and they were great with the service. They called to let us know when they were coming and they were here and fixed everything. It was super quick. Inside the toilet tank, they replaced a seal and some sort of mechanism. It was nice to see them replace the whole harness-type thing because it was really old and needed to go.

I have two contracts with American Home Shield. I have one out here in Vegas and one back in Pennsylvania. I've only had three claims so far. I've had two out of here in Vegas and one back in PA. In residence back in PA, the call was for the air conditioner. The only thing that disappointed me about the whole deal was I had to pay for the Freon. When the technicians put a new compressor in at the unit back east, the Freon was 800 and some dollars. I didn't realize that the Freon wasn't included.

My sister worked for American Home Shield for 20 plus years. I just haven't moved my thing over because AHS has done good for all the stuff that I've needed them for. My sister explained that with air conditioning and heating units, it's hard to get parts in time now. But on the smaller things that we've had, contractors have been out quickly to fix them. When one of our air conditioning went out in the middle of the summer, it took a bit longer. But they were out within a week or less for the plumbing. The tech was good and informative.

A technician came for my AC. He told me that the capacitor was bad and it took him 5 to 10 minutes to do the repair. You have to pay $100 every time you do a claim but the process with AHS simple. I’m satisfied.

I had a claim for my heat pump that was leaking water. There was the main valve that could be cut off so that water won't keep flowing in the house and the gentleman from United Air Temp told me that it was stuck. I wanted him to fix that issue right then and there because I felt like it was connected to the issue that he came out for. But he said I needed to call AHS back and he would come back out and fix that portion. But when I called back, I found out that I have to pay an additional $100 for a new claim. I didn't feel like it was a new claim, all of that was connected, but they would not do it. I paid $100 for the new claim and when the gentleman came out, the water heater thing was not stuck at all. I complained about it and they reimbursed me the $100. But this was just a little kink in it. Other than that, I really liked the technicians at United Air Temp.

I was having a problem with the two toilets in my home so I submitted a claim with AHS. One was leaking through this ceiling and the other one was constantly running. At the time that the job was done, they did a good job. But one of the pieces that were replaced was defective. But I really loved everything about the service of AHS, especially when I needed to make an adjustment to my claim and the representative took care of everything for me.

The refrigerator was not working and American Home Shield sent a tech out. He fixed it and we’re happy. He was fantastic. It was a great experience with AHS and I had no problems. I tell all my friends about it.

I originally notified American Home Shield online and paid. But it wasn't in my name yet so it had to be canceled and redone. I told AHS I've already paid the $100 and the rep said “Don't worry about it. They'll send it out and they'll figure it out.” The contractor came and did a rekey for my home purchase. They did their job. I highly recommend AHS.

SCF Appliance Service came out to look at a portable dishwasher. The motor went out on it. The tech who came was very professional. It didn't take him very long to figure out what the problem was and he determined that because of the age of the appliance, parts would be difficult. If not, the parts weren't made anymore. Submitting the claim to American Home Shield was very easy. The technician that was selected came out within two days. So, it was very speedy and easy to use. If you are looking for a policy to help cover appliances in your home, I would recommend American Home Shield due to the ease of use and the professionalism and the speed at which a claim can be filed.

We bought an older house that was not updated, and this warranty really helped us to manage it. We've had to replace the furnace, the air conditioner, the water heater. We could not have paid for all that stuff if we didn't have a home warranty. Recently, I was having some plumbing issues. The people that AHS sent out to fix it wouldn't do it. They dispatched a different company and they also wouldn't do it. Then there was a period of time where I wasn't sure what was going on. But I was told that I could get my own, and it's been good ever since that.

The contractor was right on time, very polite, had to replace a part on a connector and it's working well. But when I signed up, it was online and I got a $50 discount on my premium. And everything went fine. I paid a whole year's worth in full. And for three months in a row now, I've been getting a bill for $50. Wednesday, I was on the phone for an hour and a half trying to get it straightened out of why I don't owe it. And I have thought it has been corrected three times, but nobody knew how to get it off my bill.

The contractor came out. We said hello. I followed the tech around to the side of the house. We were still talking. And he realized he had been out here before for the same problem. And he fixed it. It wasn't an internal mechanical problem. It was an external. The system just shorted itself out. They diagnosed it and fixed it in less than 15 minutes. I've been satisfied with American Home Shield, so far. I make my monthly payments.

I had a plumber come out to fix some things around the house and everything was in order, so no complaints with that. He noticed that I was having another issue and said he would get with American Home Shield to see if they would authorize the additional work. Then within a week, he called me and said that American Home Shield authorized him to come in and fix this pipe. So, he came in, fixed it, and everything was perfect.

I bought this home insurance a year and a half ago, my washer broke in June 2021, AHS customer service keeps delegating service from one representative to another. They don’t follow up with claims. They hired SeArs in my case but never resolved the issue. After so many of my call they decided to replace however until now they haven’t replaced my washer. Very bad Customer service.

American Home Shield has failed to make any progress against my air conditioning service order almost 3 weeks after the original order. The company makes you use their contractors (which in this case was very poorly rated as well), and the contractor must use their parts provider. I could have easily had this work done locally in 48 hours but I was determined to have AHS live up to their obligation. The contract provides no limitation on the amount of time AHS can take to do the work, which I believe is used intentionally against the customer. Customer Service is located outside the US and hard to understand; completely useless. I have been sweating in my home for almost 3 weeks with no end in sight. Save your money because it won't produce the results you expect!

They have horrible service and their contractors have terrible ratings. I’m still waiting 2 Weeks to have my AC fixed. They twisted my words on my last review- in fact, I never authorized a review. I received a cold call from their company and the representative published the review. I am giving them zero stars.

The freezer and the fridge were no longer cold. They didn't end up replacing anything because the fridge was deemed unrepairable. I was issued a gift card for Lowe's and I'm in the process of purchasing another one. Everything went well. I requested the same technician to come back out to my house because I was happy with that technician. He was knowledgeable. I was told that I couldn't request a technician. Then AHS assigned me a technician who had terrible reviews. I had to call and complain to get the company be switched to a different one where they had decent reviews. That technician came out, told me that I needed to buy parts for my washer that wasn't covered under my warranty. I went and I did that. I put that part on myself because I was told that that's what I needed to do. But the washer still doesn't work. Now, I'm told I have to wait.

The communication could be a little better. I sent an email with some stuff and I didn't know it was received or not. Then, it turned out that the attachment didn't go through. A week passed and I called them to see the status. The rep said they got my email, but there was no attachment. I had to redo it. They should give confirmation when you send an email. But the representatives I spoke to on the phone were nice.

My AC wasn't cooling anymore. The tech put refrigerant in. He said it needed some but didn't say how much. He didn't test nor repair anything. He also didn't put a dye pack in. I spoke to the contractor when they sent a bill because they said they had tested and repaired it which they didn't do because six weeks later, AHS sent a different company out and I paid $340 more for refrigerant because the techs said the AC needed it. Two hours later, my AC is leaking through my ceiling again. It leaked through three more times in three different rooms.

When my pool heater died, the contractor repaired it. They were great, friendly, and professional.

We've had various appliances malfunction and we have used American Home Shield a number of times, and it has worked well most of the time. However, it’s very hard to get a human being on the phone and talk to AHS about what is needed. We've had two recent visits. One on the icemaker in the refrigerator, and one on the clothes washing. The icemaker wasn't producing any ice. The technician came out and said we needed a new icemaker. He charged over $400 for the visit, the icemaker, labor and tax. It seemed extraordinarily high to me. After he left, I noticed the icemaker wasn't making ice. So I called GE Appliance and AHS, and I requested another technician to come out. I was getting ready for that then I realized all of a sudden that the switch was on off, not on. The tech somehow turned the switch off and never turned it on. I did and it was fine. So I canceled the appointment for the second tech.

American Home Shield should be a little bit more flexible in the people that they send out. I have one issue going on right now and it was requested six or seven days ago that someone fix the dishwasher. It goes through the cycle but it's not cleaning. I talked to a lady from the contracted company and she was a little unprofessional. I waited for her to do something so she didn't forget. She then got back on the phone and I told her what the issue was. She was going to send somebody out and it was either going to be one or two days, but she was going to call me.

I had a leak in the ac's refrigerant line. All the Freon leaked out. The claim was completed the same day. It was very easy. It saved me a lot of money.

The water was not going to the sink and the two bathrooms. The tech took two weeks to come, but he did a good job. He fixed it. And every time somebody comes out, it's a good job. I'm happy with them. Even if I use American Home Shield once a year, I know I can depend on them. It's a peace of mind.

When I would try and wash some clothes, the electrical panel would go partway through a cycle, and then it wouldn't finish. I had the contractor come up and they diagnosed it right away. The serviceman was very responsive to my texts and kept me abreast of when the part would be in. I had to have parts replaced, and those work great. However, I would like a faster response on American Home Shield's end for updates. They seem to lag behind the actual repair folks. That would be helpful. And I wasn't sure if I should go to them or the repairman for updates. So I just went to the repairman. People need to be patient because even though my experience was good, that's probably not the case every time. I'm sure the process is a little longer than mine was. Other than that, I had a great experience with them.

AHS is very professional and it's good to have the service where you can get a number of things fixed at the same time for the same price that you would get as you'll just be getting one thing fixed. I had an issue with the faucet recently and the plumber who came out was awesome. He put a lot of dedication into his work and didn't give up until he was satisfied with the results.

American Home Shield started off great many years ago but it has gotten very difficult to get a resolution if you have an issue. If you have a straightforward repair and can use the internet all the way, you're good. But if you have any kind of issue that needs to be resolved, then the process is aggravating. There are long wait times on the phone then all of a sudden, you get disconnected. There is also inability to speak to a supervisor or someone else who can comprehend what you're describing. Right now, it seems that American Home Shield is having issues with service companies. I talked to my sister the other day and she's very unhappy. She had started a service call back in August and her washing machine is still not repaired. She's in the process of chewing on somebody there.

The only issue we had when we submitted a claim for our AC with AHS was that it took a long time, but I don't think that was avoidable. They were very responsive and they kept us aware of exactly what was going on at every point. The techs came out in Tuesday. At that point, the condenser was frozen up. So, we had to wait overnight for it to defrost. Then the next day, they came and put Freon in. It cooled a little bit, but it didn't work. So, they determined they needed to order an expansion valve. They came out Friday of that week and put an expansion valve. At that point, they saw that they didn't really need to put in the refrigerants that they'd put in, so they recaptured it. It's been working fine since then.

We woke up at 3:00 or 4:00 in the morning and there was water coming down from my ceiling. It was in the attic, so the whole water heater flooded there. The company came and they contacted American Home Shield to see about getting it replaced and it was covered. Also, they suggested that I put a safety valve on there so that if it were to happen again, the hot water heater would automatically shut off so it wouldn't overflow. The water heater's temperature needs to be raised, but it's good. I was reluctant initially, thinking that it would be a fight to try to get anything covered, but American Home Shield has been wonderful. I pay my deductible or co-pay and they get it resolved.

American Home Shield is the best in the market. I tried them all. I left AHS, came back within a month. I love them. Somebody made a great offer. I went and tried it. And after a month, I didn’t like it and went back to AHS. The contractor came out the other day for my leaking water heater. The tech cut that down, and that was it. He was very professional. He did his job. AHS is the best service in the planet. They are very professional, they take care of their customer, and they're very thorough. When I move into the new house, I'm gonna get AHS. I’m gonna stay with them.

There was a leak around the toilet in the master bathroom and Oasis Plumbing did a good job. They tightened up a few things and adjusted the float in the bowl.

Two of the people that American Home Shield sent out for my refrigerator did not do that type of repair work. This last time, I was given the authorization to find a contractor myself and have them assess the situation to see if they can repair the refrigerator then American Home Shield would do a reimbursement. The guy I hired came out and did what he had to do. He said the refrigerator couldn't be fixed because where the leak was at, there wasn't any access to it. He now has to contact American Home Shield before they could give the approval for a replacement. American Home Shield has been good. The only thing I don't like about it is it takes so long and everything is on a wait basis. I don't have another refrigerator so this is the problem. This issue has been going on for a month now and I live in Arizona. You can't just have anything in the refrigerator if you don't have one.

The actual service calls I've had with Americna Home Shield have gone well. But not so much with the pool where there was a billing dispute. The first person who came out didn't do so well with the pool and created some additional problems. We then had to get somebody else to come out and fix those. There was also some confusion about how to build that. It was two service calls. This experience with the billing was probably just somebody who didn't send the right adjustment form through the system and I kept getting bills. In the end, the issue was resolved without a lot of pain so that was okay.

There was a pipe or drainage that was leaking for our recent claim with AHS. The techs came out and fixed whatever was wrong with the base unit. There was a specific board that they had to replace. They got it fixed.

American Home Shield's claim process is good and bad sometimes. It takes a little while for, sometimes, people to come out. Sometimes, it's a little frustrating like if they don't complete the service and something goes wrong. We've had some issues with plumbers but this last one has been good. With the first gentleman that came out, everything was completely fixed. He was very sweet and kind.

Prior to my last appointment for the pipelines under my sink, I was extremely happy with American Home Shield. But after that, not so much. The plumber said he couldn't repair the pipelines. He said he was gonna do the paperwork and AHS would be contacting me by last Friday, a week ago today. I have not heard from them. If he didn't put the paperwork in in a timely manner, then AHS couldn't contact me in a timely manner. There's no way they can improve on getting the local maintenance people to check on my work order as they don't have control over that.

My compressor was making a weird noise and it also smelled like it was burning. When the serviceman came out, he noticed that it was really filthy. He cleaned the coils and everything and hasn't had a problem since.

We have been with American Home Shield since 2008, when we moved into this home, and we've had a great claim process with them. At the beginning of the year, we had a sewage backup into the house, and it was bit of a nightmare. The first plumber they sent out stuck an auger down there. He pulled it up one wipe, closed the cap, and said, “Nope, can't do it ‘cause you got a wipey in there. And that’s not covered.” I said, “What?” He said, “My company can come out, and we'll come out and do it.” It was a company through American Home Shield. We paid them $500, they came out and still didn’t fix the problem, and then stopped taking our calls. We contacted American Home Shield about it.

American Home Shield's service is good. We used it when the disposal quit and the tech who came was very nice. The only thing with the home warranty is the cost has gotten a little high. The first year that we paid, it was only 50 or 55. The next year it went up to 65 a month. Plus, the upfront money was originally 60 and now, it’s 75. We're seniors and we don't have income like other people.

The contractors are fine. But the problem is with American Home Shield. They take their time sending people to me. It's like they deal with people based on their social-economic status. I live in a certain sector of Dallas and American Home Shield takes their time doing things for me. But I spend just as much money as everybody else, and I'm faithful to it.

In my recent claim, I had no power. The electrician came and fixed it good. I have power now. It's just difficult getting on line and waiting on the phone with American Home Shield when filing claims. They should be a little bit more accessible. It's always a long wait every time I call. But I definitely recommend them.

You never want to pay for a home warranty but when you need it, it's good to have it. We had a plumbing issue and the techs were out the next day which was pretty cool. The tech was friendly and professional. He replaced the whole unit that was damaged.

My stovetop's burners weren't working. The website is simple and it's easy to navigate. The contractor has come out several times. And it has always been very quick. They had to replace both inserts. It was very professional, thorough, and took care of my problem. American Home Shield is a service I'm glad I've had for several years.

The AC was not heating and was not cooling off. It was something with the coil and the technicians came the next day which was rare. It's now working excellently. It would have been $200 or $300 out the pocket just to get that done. With the warranty, I pay the copay, which is really good, versus I can be paying a whole lot more money if I don't have it at that moment in time.

I went through the app to submit a claim and then I paid my service fee. Within an hour, they contacted me back with an appointment. When the tech came out, he introduced himself and then asked me where the problem was. He went to troubleshoot it and he was there for about 40 minutes. When we purchased the home, the seller gave us the AHS warranty for the first year. I had the option to keep going with them, and I did because I'm pretty satisfied with their promptness. Also, the people that they dispatch to come out are very professional and courteous and respectful. They know what they're doing.

There was a sudden leak in the pipe. It was inside the ceiling. Suddenly, I saw a small weakness in the ceiling. That was the reason I called. I didn't know whether it was a leak or something. And when we opened it, I see small droplets falling from the pipe. The tech fixed it. That guy was really good. He did a very good job.

An issue was caught on the home inspection and the homeowner had said that they took care of the issue. When we moved in, it wasn't taken care of. My real estate agent set up the first service call. Two gentlemen came and they were very professional. They sent me a picture and their names prior to coming to the house. They were here 15 minutes and took care of the issue.

I couldn't get a response from the first contractor that AHS assigned for my AC claim. When I called, it would ring two or three times, a guy would answer, and then it would go automatically to a voicemail. I thought it was possibly something wrong with my phone and I called using my mother's phone but it did the same thing. I called back three or four times and it was the same exact thing. Then, I got my son to call them and he got the same thing. He looked up the contractor and found out that they did this to a lot of different people. They got really poor reviews.

My AC was not cooling and I did a claim for it. That was quick but it took the technician a day to come here. I was out of AC for two days. The technician was professional and he did a good job. He resolved the issue the first time he was out. Everything is okay with American Home Shield. I don't have to look for a technician on my own, which is a benefit, especially if you don't know anybody around.

The bathroom sink was clogged and I had a problem with the faucet in the kitchen sink. When I filed the claim, the rep couldn’t understand what I was saying and she wrote down whatever she wanted. When the first contractor came in to work on the claim, the tech said they need to replace the kitchen faucet but that he could not work on the problem in the bathroom because it was a faucet problem and not a clog issue. Then, a lady from G & G Construction Services came out. She unplugged the bathroom sink and she was very persistent. She took her time and found the problem. But I’m still having issues. American Home Shield told me they would send the okay for the guy from the first contractor to come and replace the faucet in the kitchen. But the company that they referred me to complained that they’re from out of town. They’re not always in the area so it’s taking them a long time to come and fix it.

I had a recent experience trying to get another service, and it was extremely difficult. I had a clogged vent and I tried to get someone out to fix it as part of the service. American Home Shield said, “No, we only cover the dryer.” In another section, they said they cover all ventilation, but they meant ventilation associated with heating and cooling. It’s an ambiguity and that should have been covered. What they say they cover is not specifically called out in their contract and in the end, because it's ambiguous, they can arbitrarily deny it because of the lack of specificity in the contract. That would have been good for me to know.

I love American Home Shield and I would tell my friends that I've had good experience with them. I submitted a claim online for my AC then I got a text about who was coming. The techs were excellent and my AC is working now.

The plumber came on time, and everything was okay, but I don't think my problem with the sound on the faucet has completely gone away. When we flush our toilet, it gives us a huge noise, filling up the tank. The plumber said he replaced a part, but I still hear another kind of noise and I'm keeping an eye on it. I don't know if he created another one or it didn't get fixed completely, but the rest of the other stuff was taken care of. The claim part was really good too. They forwarded me what they replaced.

I filed a claim online and it was a lot simpler than the last time I had to do it, which I did over the phone. It took two or three hours to get somebody. We had to wait a couple of days, but I had a text that said the company was coming over at this time on this day. Having AHS is helpful. It's less stressful when you have it.

The air conditioning wasn't maintaining the proper temperature. I made the call to AHS on a Friday and on weekends, the techs were not really available. So it was Monday when they came out. They were knowledgeable, they were able to pinpoint the problem, and they fixed it. The AC works great now.

The techs that came for the AC seemed knowledgeable. The AC seems to be working better now.

American Home Shield's service has been good so far. They were timely. We had an air conditioning unit replaced by them. For one other claim we had, the last guy that came did the work and thought it was done. But the problem reoccurred so I called them back.

American Home Shield's claims process is easy. I can do it right online. One time, I had an electrical issue and I was just outside of the 30-day timeframe. I had another problem with that same problem, and they said I was too late. Clearly, I was outside of the timeframe that they established, but I thought, “Okay, it's one or two days.” It is what it is though. Also, I'm not always sure on what's covered, but I don't know that that's American Home Shield's fault. I need to read my documents more closely, because I sometimes forget. The documents are a lot to look through though. I had another electrical thing where I just need to change the light bulbs and I thought, "Is this a problem?"

We have two accounts. We have one for two different avenue addresses. The one that was for the AC was on Beacon Field. American Home Shield fixed it once. Then 10 minutes later, it turned off again. It was still under the warranty, so they called the company back. And they came and fixed it for good. That went well. We've been with AHS for a while. We haven't had any issues until recently. And that's regarding the company that they hired, which was A&E. They were having trouble getting somebody out. We first made the claim on July 28th for our refrigerator, but we haven't had it resolved because we're still waiting to get the refrigerator replaced. It turned out that the refrigerator was unfixable, so we're waiting on cards from Lowe's. They purchased another refrigerator. We were supposed to receive an email from Lowe's, but we're still waiting. It has only been a day and a half. And I know they said it would take some time.

Both my toilets would run intermittently on their own and the first guy who came out fixed one toilet. But a couple of hours after he left, the other one started doing it again. So, another guy came out and he fixed it, and it's been fine ever since. I called American Home Shield one other time for the toilet. It was making this ungodly noise. I had been plunging it before that and it cleared it up. So the guy didn't have to do anything. I had a warranty on my house with another company before I sold it and they sucked. I would go with American Home Shield any day. They addressed the problem and didn't give me the runaround. They didn't make me wait three months to get my air conditioner fixed.

Altra Pools did a good job. Everything worked out fine. They got us up and running and the problem has been taken care of with the pump. They had come out three times before they were able to finish the job. We're really happy. AHS is working out pretty well. The service is not like it used to be, but it's tolerable.

My microwave stopped working. The tech replaced a small piece and it started working. The claim process was wonderful. I have put out no money. AHS has been excellent so far.

American Home Shield is beneficial. My oven wasn't heating up and it needed a heating element. Technicians called the next day then they came out in a timely manner. They were very professional. The oven is working now. There was only one claim where the technician didn't really do anything. There was another claim where it took a minute for the technicians to come out.

It’s hard to get ahold of someone to talk to with AHS because every time you wanna talk to someone in the call center, it’s out in the Philippines and you can hardly understand what they're saying. You’re trying to explain what the issues are. Then they wanna try to solve the problem. I tell them I wanna talk to a supervisor or to someone who can speak English. But they’ll be avoiding me or avoiding that situation. They should have an office somewhere here in the States to take care of that, instead of everything being done remotely.

With my last service request, American Home Shield and the company that they referred me to has responded pretty quickly. My washing machine went out and the tech was great. He said he contacted American Home Shield who was to order a part and to contact them within seven days. American Home Shield contacted me before the seven days and ended up having to replace the washing machine. The company who is going to deliver the replacement is coming today.

When the garbage disposal broke, the contractor just replaced a new one for me. That claim went smoothly. When unexpected stuff happened, American Home Shield saved me a bit of money.

I had a water heater go out, and the repair company showed up when they were supposed to, did a great job, nice and I'm very happy. They addressed the issue perfectly. They replaced my water heater and it was all done through American Home Shield. I even talked to them on the phone about it. It was all good. All in all, I'm happy with American Home Shield's service. I've had a couple of claims and they have always come through and done a good job. The contractors have always been great.

I like American Home Shield because they addressed the issue. They are accurate on sending somebody out here, taking care of what the problem is. But the people who came out, even when there was a leak the very first time when I first came, a bogus company came out and just shut the whole thing down. I had to do a recall, because the bogus company said that the water leak from the toilet, it was from something and he just made it up.

Submitting claims to American Home Shield is easy. I've had them for two years. They've been good to me. I've had an AC unit go bad. They replaced it. I recently had a claim that Affordable Appliance Repair came out for. They addressed the issue but they couldn't fix it because it was non-repairable. I just haven't heard anything back from American Home Shield.

The garbage disposal wasn't working recently and the tech fixed it. I've used American Home Shield three times since I've had them and all my experiences have been okay. I haven't had anything sneak up on me except when I got the air conditioner replaced. One would think that if you're getting your air conditioner serviced and it fell under the warranty, anything that happened would be covered. In my case, the techs were putting Freon in the air conditioner and it needed three pounds. It was $100 a pound. That was something I didn't know before they came. There are some additional expenses you are going to incur. If I had someone else out, I probably would have incurred that same expense to put the Freon in. If I need to have Freon put in again though, I probably would let my friend put it in because then I wouldn't have to pay the $100.

I've had heard a lot of people not being pleased with the service of American Home Shield. But I have not had any problems with the claims. I've not had any difficulties with them further explaining things to me. It's really simple. 9 times out of 10, I submit claims via my phone. I just go on the website. I have AHS at two different homes. I have it in my main house and then my other property in Cleveland and it's been the same thing, smooth sailing every single time.

The air gap of my dishwasher in the unit was leaking. The tech mentioned that there was nothing wrong with it. He said that it was normal for the air gap to constantly leak the water outside the sink. At first, the air gap was towards the countertop and it leaked over there. So we pulled it back so it can go to the sink. I still didn't think it was right because the air gap shouldn't leak all the time when the machine is working. But the tech said everything was fine. So, I contacted AHS again and they recalled the case. They were going to send another person but since it takes so long and I have a tenant living in the unit, I didn't want it to take that long.

We had just painted the ceiling and there was what looked to be a water stain that came through right around the time it rained. I was trying to make that distinction on whether it was a pipe leak or a roof leak, or just a leak through stain that was existing. The tech took a look and he told me that it wasn't due to a pipe leak. since that was exactly why he came, it was a short visit. But it was an important visit because it was part of this troubleshooting that we're doing. AHS's claim process is great.

My past claims with American Home Shield were not always easy. Some of the people they wanted to send out were not very good. Every time I had to call in, I was anxious that the people coming out were gonna really be able to do the job and not cheat. American Home Shield should check the reliability and professionalism of the people that they have on their list.

I set up the claim online and the contractor was able to come out after a few days. DT Electric was good, but the other one was bad.

American Home Shield has been awesome so far. It’s a lot of peace of mind. I'm single and on a budget, and I liked the extra coverage that I got for a very good deal and for the appliances. Everything is expensive nowadays so it's nice to know that I could get something fixed with more of a budget. I liked that AHS picks people who are trusted. So, I feel comfortable with them coming in my home, which is huge.

The AC started making a terrible banging noise so I turned it off. A gentleman from A-US got out here and there was a wire loose. He hooked that wire up and it took him only a few minutes to fix it. The AC worked perfectly until about dark and it started making that noise again. I had to turn it back off. I called them back and the guy came back that next Monday. He put the unit in and it is fixed perfectly now. I've been very happy with it and I'm very happy and comfortable with A-US. They are professional. Also, I appreciate American Home Shield so much. It cost me $1,500 and it would’ve been more than twice that if I didn’t have American Home Shield. They give me peace of mind.

I put in a claim for the air conditioner and All American Cooling came out. I had to wait three weeks to get a part and there was blaming of one another. I’ve had a few issues in the past with parts and I had to wait for them. Due to the pandemic, you really can’t point a finger. Other than that, the claim process was fine. One benefit of having American Home Shield is things that I can't fix can get fixed.

My garage door wouldn't go up. The tech was very polite and easy to communicate with. It was a great experience when he came out. I've been very satisfied with Home Shield. When I have a problem, I get a quick response. I'd recommend them highly.

I've had two claims so far. When we moved into the house, it turned out the refrigerator wasn't working. I had to figure out what was wrong with that and then most recently, the soap dispenser on the dishwasher was broken. American Home Shield fixed the issues, and as a matter of fact, the guy just left a couple hours ago to fix the dishwasher. I'm very satisfied.

I like American Home Shield. Recently, a technician was out within a few days after I did a claim and he was very professional. He had the parts to fix what he had to fix and was able to do the range and the refrigerator.

I always recommend American Home Shield to family. I called them recently for the icemaker that wasn't working. When the contractor called me, they let me know who was coming out. They asked what was going on and also asked me to send them some pictures of the icemaker. The guy who came was very professional, knew exactly what he was doing and handled his business.

I had an AC problem. AHS answered really quickly and they were really friendly. The only problem was I don't know how they got my phone number wrong. But they contacted me through email. I had to schedule two appointments. The first one, it was my fault because I never updated my phone number. And they reached out to me through email, but it was already past the appointment that was set. Other than that, the techs did good.

I have an appointment today and the schedule is between 9:00 and 11:00 but they haven't shown up yet. So I just called the company. But when our VAC system went out, it was a great experience. I liked the company a lot. The tech had good communication. He determined what the problem was and ran it through American Home Shield, and they said, “Replace it.” He found one within a day, and then the next day, he installed it. Within half an hour, he and his helper were out the door.

I needed a new water heater and it took about three or four weeks to get the technician out because the holdup was getting the new unit and I was not happy with that. When he came, he was great. I just wish American Home Shield could be quicker with the service and getting the product. But then they get someone out when I have a problem or issue.

The air conditioner was leaking so we set up a service and paid the $100. Right Heating & Air came out and they told me that nothing was going to be covered by American Home Shield. We ended up having to pay them another $300. The tech was here for five seconds. He put some glue in a tube, put the tube on the thing, and it was done. I called American Home Shield and asked why I had to pay and they said they would give a call to the contractor. They said they would call me back in 24 hours. That was two days ago. This is my first experience with them and it's not been very well.

American Home Shield is doing good. They do the appointments right away. But it's the contractors I have problems with. When they do the work, I'm never notified, "We checked out your air conditioning. This is what was wrong with it and this is what we did." When they came to fix a plumbing issue, I was never informed what the issue was and how it was resolved. All I was told was it was resolved. When somebody comes here, they should leave us an invoice, "Here's what was done. Here's what we found. Here's what we did. No charge because you're covered." That's what we expect but we never get that.

I had a leak under my sink, and the faucet was slipping, and it gave me hot water when I took a shower. The tech repaired it. He was very professional and he explained to me what was going on and what he was doing. Everything was fine. But I had to call him back out because another part of the pipe up on the sink had come loose. So he came back out and repaired it. Overall, American Home Shield is very professional. I had a great experience. They've taken care of all of my needs so far. The contractors that they deal with are professional, unlike some that I had with another home warranty company.

Our air conditioning stopped working. We called AHS and had someone come out. We found out that too much water backed up from it into the air conditioning. So, the guy sucked out the water and it was done. But now, it's done it three times since also, so it's a task. But the guy that was out taught us how to do it. So far, everything's been great with AHS. They got someone out here really quickly when we submitted a claim.

There was some electrical issue with the engagement of my appliance that broke off the power to the unit. The tech was professional and he knew what he was doing. He was polite and efficient. Generally, the issue with AHS's claim process comes with scheduling and the efficiency of the company that they use. I have to use one of the companies they have. They should broaden the network of contractors. They give me the option to opt out though but the approval process has to go through them. Other than that, AHS is pretty expedient. Ensure that you know what AHS offers and if your problem is covered under certain situations. Know what you're getting for your money.

I've had two claims with AHS recently. The one with the garbage disposal was handled really well. The one with the hot water heater, I got a letter from them yesterday saying that they couldn't do it because, to be brought to code, they have to put in a pan now and make a drain in the bottom of the pan so that if the hot water heater fails, the water doesn't come in the house like it did this last time. I got that problem corrected, but I need the hot water heater fixed. I don't mind paying or doing the pan myself, but I want them to replace the hot water heater. And that hasn't been resolved yet.

My water heater exploded and I had water all over my basement. Weise Plumbing and Heating made time for me when I called and they did an emergency call out. They got in the same day, which was really nice. I just had to wait on American Home Shield to approve it. But they expedited it upon my request, which was good. It was a holiday weekend, Labor Day, and Wiese was closed on Monday, but then they got me in a couple days after. So, it was seven to eight days without water. They did their best. It was good service. The only thing is that American Home Shield's initial deductible is expensive when it's not a full replacement. When companies come and check things out, it’s 100 bucks. But I haven't had any issues besides that. They have been very reliable and I trust them. Its weight is worth in gold.

I've had American Home Shield for so long and I'm always gonna have them. It's good to have something that you don't worry about. It's like having that extra coverage you're okay with. Once in a while, I would run into issues where you get one of those people that want to try to add extra modifications that you really don't need. They put a piece of plastic down and you pay $500 for it. Other than that, everything has been good. You can come up with $75 service fee and you feel a whole lot better than all that money and all the service calls. The hardest thing now is finding somebody to come out. My oven stopped working and American Home Shield was able to get the people out here the next day. They were able to fix the oven I’m happy.

When I called ASAP Plumbing out, they said they thought that the problem was on the air conditioner side and they sent American Home Shield a request to send out an AC person. The AC person came out and said, “No, the problem is not on the air conditioning side. It's on the plumbing side.” And they sent that information back to AHS, but they did not contact me. I contacted them and found out they closed the request before it was resolved.

Our issue was a gas leak. I submitted the claim through American Home Shield's website so it was very simple. The contractor came quickly and did the work quickly. It looked like the previous HVAC person didn't seal the unit. But it was addressed satisfactorily. However, AHS' customer service is not great. Every time I speak with somebody over the phone, it's always a hassle. They were supposed to send me a credit for a service call earlier this spring but they never did. And I've called so many times but no one got back to me. So I’m gonna cancel the policy come October. They don't take a personalized approach to their customer service.

There was a plumbing service that came over and they found out that it wasn't the plumbing. It has to do with the outlet, where you plug the switch. The plumbing service told me that they would let American Home Shield know about it and that we would be notified by American Home Shield. Later that day, we received a message that this contracting company had been assigned to do the electric part. The electrician that came was awesome. He changed the switch. He was excellent. It's working really well. I would highly recommend AHS. It's been a good experience.

The previous owner cut the pipes too short and a plumber came and fixed it for us. He was awesome. There is peace of mind having American Home Shield. I like them.

The first claim that I submitted was our pipes were leaking in our utility room, where our washing machine is stored. I went down there to wash some clothes, and there was water all over the floor. Apparently, there was some type of backage in the pipe from the kitchen sink. I contacted American Home Shield, and they sent out a plumber. He had to replace some type of piping in our kitchen area. And once he did that, everything was fine.

I have used American Home Shield a handful of times. I had a problem with one or two contractors that were not great but they weren't terrible either. One contractor I had that was great was Melton Plumbing. I had two leaky sinks and a toilet that was leaking due to me not installing something correctly. The repair people resolved all the issues quickly.

The contractor was on time. I just told the tech where the thing was, then they fixed it in the tub. Everything’s okay. American Home Shield got everything I needed done, so I'm happy with that.

The AC was leaking because the water was not draining into the sink. Water was coming back. American Home Shield's website was very user-friendly and easy to access. The contractor texted me before the techs came asking me if the time is okay with me. They were professional. We thought we had an AC problem but the problem was smaller than we thought. The techs cleared up the sink. If anyone asks, I would recommend AHS.

Most of the time, American Home Shield gets the job done if it falls within the guidelines of the policy. Having it has been beneficial because we’ve been in this house going on 20 years, and the original equipment has begun to fail. AHS has saved us money because we have them, for them to come in and deal with the issues.

I was having issues with my AC so I put in a claim with American Home Shield and they sent a contractor out. It was easy. But I always have a hard time with the communication because I'm speaking to someone where they speak English, but because of the accent, it's very hard to understand them. And if I had any gripes with AHS, that would be it. The rest of the process went smooth. That particular company has had to come out three times for the same issue. It took them the same day for them to contact me. On the initial contact, they came out the next day. On the follow up, they came out that same day.

My AC stopped working and the claims process was good. The only thing that I didn't like was when I had a plumber come out. The plumber sent one of their reps here who said that he couldn't fix the problem. But then he said he could do it for me on the side and he offered me a rate. I told him no because if I'm paying insurance, that's not what I'm going to be doing. Then I called AHS and told them that I wanted a different rep. So they sent a second rep that fixed the problem. Overall, AHS has a quick and very smooth service. So far, I'm pleased with their service.

The motor of my AC was damaged. I was ill and we told American Home Shield that we really couldn't wait. It was replaced timely and it was great service. We've been using AHS for years and they've been treating us fairly and justly. Go with American Home Shield. Everybody should have that policy on their house.

The claims process is good but it would be helpful if the service scheduling could be done a little bit sooner. I noticed that it takes days to get someone out. But the technicians have been good. Our dishwasher was leaking and IQ Appliance fixed the leak at the source. It's working good so far.

It was clogged up in the bathroom and the toilet's water pressure was low. The contractor did those in a day.

I had an issue with my washer. I made a claim with AHS and the tech came out the next week. The guy was super nice and professional. He diagnosed it and fixed it while he was here. I was a little frustrated AHS at first because when I had a claim for one appliance, they sent this one guy and he wasn't very good. But with my recent experience with the washer, they turned things around and I'm happy with it.

The AC went out on a Wednesday night. I called Home Shield on Thursday morning and they kept right on top of everything with me. Integrity Air Conditioning Services was out on Friday and they were great. Unfortunately, it was an older unit so while they fixed the blower, they had to come back because it wasn't blowing cool air. At that point, the tech told me that it was the main coil, which was not covered under Home Shield so I ended up having to purchase a whole new unit.

The hot water heater had been leaking in my rental house. I called American Home Shield on Thursday and they sent me an email saying someone will contact me. But I didn't hear anything. I called up on Saturday and the guy said, “Well, sorry. It's a holiday weekend. We can't be there till Tuesday or Wednesday.” So I had my guys that were redoing the place unhook the hot water heater because it was causing damage to my house. All the drywall was getting soaked, which I've had to cut out and replace.

I thought I had a problem with my pool pump system. AHS contracted with the pool company that they use. But the problem turned out not to be that. It was not a covered item. So I had to pay for the repair. Initially, I had to pay the $100 deductible but then I canceled the appointment because the system started working. Within a few days, it stopped again. So I had to call back and open up a new claim. And AHS collected the $100 again. So I put a request in today to the pool company to make sure that they process a refund for one of the $100 payments which I have not received yet.

Our air condition unit was not working last weekend, so we contacted American Home Shield. They sent out an HVAC guy who looked at our unit and determined that there was not any electricity running to it. An electrician got in immediately. He contacted us to send us a text setting up an appointment. We had to work on our schedules a little bit, and he ended up showing up about a couple of nights ago and made sure the electricity was running, then put out the work order back in for the HVAC guy to come in.

I needed to do a rekey as the new owner. I emailed American Home Shield and they gave me a choice among three service providers to do the job. I placed a call to two of them and A-1 was the first to respond. They were on time and they did excellent work. Everything works great. American Home Shield was also the service provider in my prior residence and they have always been very helpful.

We had a previous claim that wound up costing us a lot of money out of pocket and it was never resolved. We had an issue with a leaking pipe and we paid the $100 claim. They sent out a contractor, who cut a huge hole in the outside of my wall that they made us pay $250 for. But they never repaired it and they never repaired the pipe. They said that AHS wouldn't cover it so we were left to handle everything ourselves. We still have the huge hole in the front of our cement in the wall. But our recent experience was good. Everything was fast and handled efficiently. My appliance started leaking and the touchscreen stopped working. When the tech from Appliance Repair came out, he said I had four different things wrong with it so AHS replaced the unit. It was a pretty quick process so we were happy with it.

I'm having a hard time getting two of my claims completed. We're waiting on the vendor for our dishwasher repair and we're trying to find a vendor for our electrical. Maybe they should get more vendors. Other than that, we've been able to get service on other claims and they've been great. I like the simplicity of American Home Shield's service. We just put in our claim and they do all the work for us.

The AC unit wasn't cooling off the upstairs area. Everything appeared to be okay. There were no leaks and the lines were not frozen. But the compressor wasn't kicking in. The tech did a quick assessment and he replaced an electrical component that needed to get the compressor going. It worked right away.

There was a slow drain in the sink in the kitchen. I submitted the claim on a Wednesday and the contractor came out on a Thursday just like they had planned. They were planning on coming between 1:00 and 4:00, and they got there about 11:30. The tech was well-informed and he knew exactly what he was doing as soon as he saw what was going on. He took care of it real quickly. He was done within an hour. He did a great job.

There was a bathroom issue. It was addressed by Patriot Plumbing and I didn't have any problems with the way it was addressed.

There was a leak in the pump of the pool and Expert Pools was dispatched. They came back out with the parts a couple of days later and fixed it. We've dealt with them before and they were pretty helpful.

Our air conditioners started making a horrific, squealing noise on the outside. I put in a claim online on a Sunday and I got an email or text back within an hour telling me who the claim had been assigned to and that I would be hearing from them the following day. Service people showed up Monday morning and took care of the problem without any issue. They did that in less than an hour. They said that the motor in the outside condenser unit had gone out so they had to replace that. They had the part with them.

I'm really pleased with AHS. I put a claim in for my dryer. But I never got reimbursed for it. But the experience with the techs was good.

American Home Shield opened a ticket for my claim and then ACE Heating & Cooling called me the next morning. They were out very fast. The techs did a good job.

My toilet overflowed. I called AHS to submit a claim. The process was easy. Everything looks good now.

American Home Shield is excellent. When my garage door was not opening, I made an appointment for service and got the name of the company and their phone number in an email. The contractor that came was awesome.

My sewer was backing up so I called AHS. I made the phone call the same day that I needed the service and the contractor was able to fit me in. I was pleased that they did that and they showed up a little bit before 5:00. The guy was here for less than an hour and the problem got resolved so I was happy. Also, the plumber followed up to make sure that nothing went back or that nothing was wrong again.

I had a stoppage on the washer on the wall where the water goes out. I got outstanding service from both American Home Shield and the contractor. I was able to wash and there was no leakage. Get the insurance program.

It's so hard to understand anyone from their customer service because none of them speak English so I make my husband call AHS. The reps are super nice but I cannot understand them and I feel bad just going, "Excuse me, excuse me." But the guys who came to fix the dryer were great. The air conditioning guy was also super nice. The people AHS are sending are not bad but I'd rather try and maybe deal with another company. When the warranty comes up in February, I'm going to look for a different one.

I've called American Home Shield to request a rekey. The tech came out in two days and he was excellent.

In my recent claim, the first company that American Home Shield sent was heehawing and playing around and acting like they didn't wanna do it. When Monday came around, I called to see what it was and they said they didn't have anybody assigned. Then within 30 seconds after I hung up, I got an email confirmation and found out the number. By the time I got home by about 4:30, I knew exactly what was wrong with it. But seeing that it's under warranty, I didn't wanna mess with it and then put it out of warranty. Monday afternoon, the tech had the issue fixed and made sure everything was good on it before he took off. However, it was over a week, but it was because of the other people yahooing around. American Home Shield is a little bit more expensive than others, but it's worth it and I've already told a couple of people about it if they need something fixed on their house.

I like that I can customize my policy so I can choose what I need. All of our toilets were running simultaneously at different times. Someone called me the next day and they scheduled an appointment. The techs were here in a few days. They replaced the chains and all the flaps and snaked all the toilets. It was a wonderful experience.

The hot water would just last for 5 or 10 minutes. The plumbing company came out the next day, and then they had to get approval and get scheduled, so the repair was about three days later. They were very professional.

I have two air conditioning units and earlier in the summer, I had my big unit worked on. Since then, my smaller unit, which cools the upstairs, the motor went out on it. A vendor came out and serviced that for me. The first time, they came out and did service. This time, they replaced the motor. The guy that came out was good. He knew exactly what was going on. He wasn't here 45 minutes. He took care of it and he left.

With the water heater, a lot of the other stuff that involved installing it was not covered. I was out of pocket $1,000, $1,200. I'm paying $75 a month for insurance and then I'm still out that much. But then I recently had a dryer that wouldn't turn on. The technician that came out had to order a new circuit panel. I didn't have him come out for a couple of weeks because from the time he came out and diagnosed the problem and ordered the parts, we got COVID, and so I had to push him out two or three weeks before he could come back into the house 'cause I didn't want to put him in any kind of danger. He was really great.

We had a washing machine leak and it was the hot water hose. Repair people came out a day and a half later after we made a claim and they diagnosed what the problem was. They had to put a part in the wall for the hoses to connect to. But they didn't have the part with them and they had to order it. They came back four days later and got to the repair.

I had issues with my hot water heater. It would be hot sometimes and other times, it would have no hot water. Also, it was starting to seep water around the outer seam as if it was starting to come apart. Matt from Everest Heating and Cooling was a very professional guy. He came in, took a look at everything that I pointed out, and roughly on the spot explained the entire process. He even went into how they will have to install an expansion tank because of the code work. He did a great job explaining why that would happen and also took a look at presenting a couple of options on upgrade.

We had issues in the beginning with American Home Shield but it seems like everything has gotten resolved. Having AHS in our back pocket makes it easier whenever we find things that are broken. Initially, I put a claim in for a slow drain in a spare bathroom. The tech snaked the drain and got all the hair out of there. He was very professional and laid-back. He explained what he was doing, what the problem was and gave us pointers on what to do for the future. I called in and added something on 'cause it looked like the master bedroom bathtub was leaking into the ceiling of the kitchen. It had turned out that we were getting everything replaced. The tech said that with us getting it replaced, it shouldn't be an issue anymore.

There was an issue with water flowing into the house from the main valve and the tech came out the very next day after I submitted the claim to American Home Shield. He was very professional, thorough, prompt and courteous. He gave me an overview of what he thought the issue was and what he was going to do. Then, he gave me an overview of what he did once the work was completed. Since then, everything's working great.

I have a heated ceiling fan and I still have not gotten that fixed. It's been over a year and I have called American Home Shield about that. I understand the company doesn't make any more heated ceiling fans. So what is the next best thing? American Home Shield should send me something else. I shouldn't have to keep calling them. They got my money. My refrigerator also went out and it took American Home Shield months to get me one. The refrigerator came from overseas and so did the parts. The home warranty had to go through the proper steps, which is fine and dandy, but it's bad when I had to go rent a refrigerator from Rent-A-Center.