American Home Shield Reviews

I woke up Saturday morning and our heater wasn't working. My wife called American Home Shield and paid the $75. They went with a contractor that they used in the past year. We got a thing from American Home Shield that the contractor would be contacting us. I then got an email from the heating company saying that they would be in touch with us within the next business day. This was Saturday morning. That meant nobody was even going to try to get ahold of us until Monday. We weren't hearing anything back from the contractor as to when technicians were coming.

The HVAC claim I've had has been taken care of. But I've been dealing with American Home Shield for a couple of years and I'm getting more dissatisfied every time I call. They had someone come out and check the air conditioner and I paid $100 upfront and then they charged me $400 to fix it. It was just because the vents were clogged. If it continues in this vein, I will be changing my warranty company.

The AC wasn't heating and outside it was making noise. American Home Shield sent Alltech Air Conditioning. They were quick, professional and friendly. We didn't have any trouble. They fixed the issue, and it’s been fine since.

I've been using American Home Shield for three years now. It's simple and convenient. I call if something broke, and it gets fixed normally in a timely manner. So, it's cut and dry. I had it resolved within 24 hours after I made the first call. 9 times out of 10, the guys that come out are kind, courteous, clean, especially with this pandemic, their mask, booties and gloves. I've had an instance once or twice where the response was slow. But overall, I'm happy with the experience.

My smoke detectors, hallway light, and several electrical outlets weren't working. Two techs from Electrical Service came out and fixed all of those. Then my microwave was tripping the breaker out in the box. They were great. They were very smart and knowledgeable. One of the plugs wasn't even broke. It has a different switch out in the garage. All I have to do is press the button. So one of the techs tested that one and then we went to the garage and pressed the button, and even everything outside started working. But I'm not happy with AHS after this visit. They charge $100 every time somebody comes out. The guys assured me that I didn't have to pay the 100 for the microwave, but AHS wants to charge me another $100 just for somebody to come out because it's an appliance and they did other work in the house.

We had leaking faucets and the tech from High Priority Plumbing came out. It went well. No more water dripping. American Home Shield was quick, fast, and efficient.

I put in a claim to American Home Shield for a garbage disposal repair. The claim was referred out to a local company. I contacted them, and they were able to get me in the very next day on the schedule. The technician arrived early. He knew exactly what to do and repaired it within a couple minutes, and he left me with the tool so I can repair it myself because it was a very simple problem. So, I was very happy with it. I feel a little sheepish that I didn't know how to repair it myself because it was so simple. But the technician was fantastic and showed me how to do it. I feel very empowered. It was an overall good experience.

Steve Rogers Locksmithing was excellent. He was very polite, professional, courteous and quick. The same day, I made arrangements to have someone come for the ice maker because it won't shut off. The AHS rep made an appointment to have somebody come to fix that. She took my $100 payment to have an appliance guy come. As soon as he came in, he said the ice maker’s not covered. I paid $100 for nothing. When I called, right after finding out that it wasn't covered, the first thing the rep said was, “You shouldn't have made the appointment. It's not covered.” I said, “I'm new. You made the appointment for me.” She stopped right there.

Submitting the claim for my dryer was fine, but it took months to get it resolved. The repair man came three times over two months or more and replaced just about everything. It still didn't work and then finally it was decided we needed a replacement, which I just found out yesterday. I have to go buy one 'cause they didn't have one and they couldn't get one. American Home Shield gave me money, which I don't believe is enough compared to the one I'm replacing. I also have one more pending claim, and I had one completed for a heat pump. They fixed it on the first trip out.

We are selling our house. After the inspection was done, there were some findings from the buyer's HVAC company. Based on those findings, I called and sent the report to American Home Shield's account. They came out and said that everything looked okay, so there was some conflict there. So, I had AHS come out again. They had the full report of the initial HVAC company's notes and again, they came back with a similar finding that this is not necessarily urgent or has to be repaired. They were nice. As long as they inspected everything and provided a report, I was fine with what they did. Right now, it's very confusing because one company's saying something and another company's saying something else, and so this week, we're bringing in a third party that doesn't have any bias towards the buyer or the seller.

The tech from Realty Rekey was very helpful and informative. He was really fast at making a full assessment of what he was gonna be able to do and what we could do or needed to do. He had everything he needed.

The garbage disposal wasn't working, so I reached out to American Home Shield. A tech came out and he handled it in about 30 minutes. It looks like something was caught in it. He went over the options there to kind of troubleshoot for the future. So, it went great and pretty smooth.

American Home Shield's phone service is horrible. I can't get anybody on the phone. But if going online, it's great. As far as them doing what they say they're going to do, no issue. I had some locks rekeyed and the contractor that came out got everything done that day. They were great. Then I have an oven that's still not functioning, can't get parts so not a whole lot we can do about that. It's just hard to cook without an oven, at least for my wife. I submitted a claim on the dishwasher as well. It's mostly fixed. AHS had to order some parts for it too.

The heater was running but it wasn't heating. I requested service on American Home Shield's website, and they sent out a contractor. I talked to him personally and he said he would be out on Christmas Eve, which was very nice of him. He was knowledgeable. It wasn't really his fault. He fixed it that day. Then the heater did it again four days later. I came to find out that the sensor went off because my chimney is clogged. It was not so much a furnace issue. So, I'm having a chimney guy come out.

Moreno has good plumbers and they do a good job. The last time they were here was because of the plumbing pipes. A valve in the pipes broke and they repaired it. They did a good job. Before that, the garbage disposal broke and was leaking like crazy in our kitchen. They diagnosed the problem, put in a new garbage disposal, and made sure we didn't have any leaking. Then we had a drain that was badly clogged in our master bedroom bathroom. They got those pipes out underneath the sink, cleared that out, and snaked that out. We’ve had good luck with American Home Shield repairing things.

The tech that came out was good. He was very helpful and polite. Most people come play around, but he came right in and did what he's supposed to do. Everything is going good. He said there were roots growing in a line. He said, for the most part, in a year or two, it will need to be replaced. American Home Shield is prompt about their service. That's the best thing when you're looking for something to get fixed really quickly.

We had an outlet that sparked outside. It burned the outlet and burned through the electrical plate. The person came out, removed the old outlet and replaced it with a new one. It has been good so far with American Home Shield although it would be nice to be able to add something. It looks like they only cover items such as electrical or the dishwasher, sink, etcetera. But we had a drawer come off in our kitchen and they don't cover that. I would have paid the extra money for fans or an upgrade because you'll never know when one of those are going to go down. And I don't know if does American Home Shield allow you to extend that warranty.

We were having some problems with the kitchen faucet as well as the bathroom faucet. Everything worked out and it was a matter of waiting for the products to come. It was all taken care of. Everything was covered under warranty and worked out the way it was supposed to. I wasn't happy that we pay a monthly fee and then I have to pay a co-pay but outside of that, we were satisfied with everything that AHS has done.

The pump motor had failed. I had tried resetting the breaker but there was no power at all. Aquatic Pool and Spa contacted me and I told them what was going on. The technician came out and he had to order a motor. He said he'd be back in a couple of days. He did and put it in. The system was restored but in this process of removing the old electric motor and putting the new electric motor in, he had to sort of work in a precarious position of working over some of the existing plumbing equipment that operates the pool.

The claims submission with American Home Shield is easy to do. I have to call them in. I had a claim for my hot water heater. A guy from Bill's Plumbing came and he repaired it. It was a switch. The quality of work was great.

The guys from South Cooling were amazing. They came out to make a repair because the drain for my air conditioning system was blocked. It was a simple service so it was very quick. The guys were very kind and were straight to the point with me in telling me what the problem was so it was pretty easy. The air conditioner is working pretty good now. It was nice and easy working with American Home Shield.

When the original guy from A & E came out, he said that the unit was all rusted inside and we really needed a new furnace. He also said that it had a capacity issue so we really needed for the unit to be replaced. When I asked him how much it would be, he told me that it was gonna cost me at least $1,000 out of pocket. I didn't have $1,000 and all I could do was ask him to at least get the unit working. He said that he'd who what he could and he got the unit working enough. But something else happened. The outside fan wasn't working so another guy from A & E came back out. The guy showed me the inside of the furnace. It is rusted really badly. He told me what he did and explained that it could work for a while and stop. So at some point, I would need to look into getting the unit replaced.

The fan acted like it was getting ready to fly off the ceiling, so I called it in and it was been taken care of. American Home Shield got my $100 co-pay and the techs came in peacefully and left as peacefully as they came in. They came in with their mask, kept the mask on, and did something to the fan and the ceiling. They weren't here 15 minutes and they fixed it. They were excellent in their professionalism, so everything went well.

When you push your microwave, it signals that the door is indeed closed but the connections that are inside the door stopped working. So, I couldn’t use my microwave. The guy came out and brought connections and replaced them but for whatever reason, it still was not working. He told me that I probably needed a new one so he put it in. Now, I’m waiting on American Home Shield to do their part. When I've had stuff replaced before, I usually get an email from American Home Shield the next day. The service on the microwave was on Monday so, it's been a few days.

I couldn't get the heat to come on. The thermostat showed that I had it set at 72 degrees but it was 64 degrees in the house. The furnace wasn’t making any kind of noise or anything to get it kicked on. I called AHS to make the claim and the guy that came was fine. I had a good experience.

My microwave was not heating. The first technician wasn't able to assist because he wasn't able to bring down the microwave. Somebody else was sent out. I, in the meantime, had to have the microwave taken down. When he came, he repaired it fairly quickly, and he was able to put it back in where it belonged. The claims process with American Home Shield was pretty simple and quick. It was scheduled really fast. I had a good experience for being my first time.

I recently had a hot water heater claim. The people who came were good and very respectful. However, I had to pay $127 to tell me that the hot water heater’s performing like it should and not really get anything out of it. It was just a waste of money. I felt like the hot water heater is getting progressively worse. I wasn’t totally happy with that experience. Do your research about American Home Shield.

There was sediment in the hot water tank and it was cloudy. The hot water was faulty. I asked for a service guy to come and drain and check the tanks. He drained the front tank and cleaned it out. That cleared that one up but the second tank was rusted and corroded. It was leaking and it was just terrible. They had to replace it. They were thorough and they knew what they came to do and how to do it. When they left, I was satisfied. They even told me what the code was and what it would take to bring it up to code. But on the back heater, we weren't able to because of the way it was installed. The guy said the inspector would see that and understand that.

The guy from JKH Door Service showed up and got everything fixed in a pretty timely manner. The door was squeaky before he got there. And it's not squeaky anymore. American Home Shield was great. But sometimes it can be difficult over the phone with their claim rep because they don't quite understand English very well. But it gets the techs out there and when they get out there, they take care of it. I’ve had about six claims already and I’ve had a couple of issues with some of the subcontractors. The second time I called on an issue, I requested that they didn't use a specific subcontractor. Other. than that, I'd recommend using a home warranty to people.

I tried to submit the claim online and I couldn't get the website to accept my customer number. I tried several times, but I couldn't get it to work. So, I called in, and the person was very polite, helpful and above and beyond what I would expect. The tech came on time and was very polite and professional. Everything went well. I'd recommend American Home Shield.

Submitting claims has always been easy to do. I usually do it online. Niebuhr Plumbing & Heating always does an excellent job. Also, I have always been very pleased with the service from American Home Shield and how they handle things. If you have a home with some appliances that are older, get American Home Shield. And if you just don't like to keep reserves, or you're not a good saver, have it if you are concerned about unexpected expenses.

I was satisfied with AHS. Everything went smoothly. Once I put in a request for repair to have something looked at, they follow through really fast and efficiently.

If you're buying a home that's old, get American Home Shield. It's easy to use and people are responsive. I have used it twice already and I'm very happy. It's been great.

After several call and unqualified technicians calling and coming to our home our Bosch tankless hot water heater was serviced by one of their top notch team. He was scheduled to come at 2Pm however he didn’t get here until 8PM and was high on **, said it wasn’t serviceable and would return tomorrow. He never showed back up. We called them back to ask what was going on and my wife was talked down to and my daughter was called an inbred!

We had a plumber come out two times and the guy was terrible. He said it was cosmetic and he used some putty on the faucet to stop it from moving around but it was all off-center. The cold water was turned around so much, it hit the bar and the hot water started in the middle of the faucet. It wasn't satisfactory and American Home Shield sent out a master plumber or somebody else. But the same plumber came out. I looked at him and he looked at me, and I said that they didn't send a different plumber out. He said that I got him, and he walked out and left. We called AHS and they sent another plumber out. I was happy with the guy. I would highly recommend Steinberg but the other company that came out first was a joke. It was ridiculous.

I have a relatively older floor-mounted gas heater so I like to have a professional set it up for the year. I'm a little bit analog and old school so I typically call in my claims. Absolute Heating, Cooling came out and their guy was fine. He was pleasant, polite, and funny. He also wore a mask. He noticed the unit was running really loud but he got it to ignite. We thought it was fine. And then the temperature got warmer again so we didn't turn on the heater for a couple of days. When we did turn it on, it wouldn't ignite at all. I called and a guy came that day and realized that the problem was the motherboard. He had to order it and it took about three days or so for it to come in. I had a little bit of trouble getting ahold of them. It was the holidays. But as soon as the guy got the motherboard, he came in and it took him two minutes to do the fix. Now, we have a heater and it's perfect. Overall, it was a good experience.

The service has been good so far. They sent Always Open & Shut Garage Door for our most recent claim and it was good with the tech.

I was having issues with the electricity and part of my house. I went online and used American Home Shield's hub to send the claim. It was a very easy process. R&R came and helped find out what was wrong. American Home Shield has been great. They've helped me out on a number of occasions.

Jets Electrical came out to the property. There were a couple of things that were happening. Lights were dimming in the living room, and there was a garage door opener that didn't work. The tech solved the problems that he was told by American Home Shield. Everything was fine. I had no electricity in the living room and in the master bedroom, and now, I do. The repair was very effective. I've used American Home Shield on and off and I've been recommending it to clients for as long as I can remember.

I submitted a claim online with AHS for my washing machine. They responded to it right away. The tech also called before he was gonna be there and updated my girlfriend the whole way through. The only waiting that we had to do was on the actual appliance and the main maker of the appliance. AHS has a quick response time and offers helpful service.

I called the customer service number for my heater that was blowing cold air. The process was extremely easy. It prompted me through the recordings and asked if I wanted to pay with the card they have on file. I said yes and it explained that it was $100 deductible. They said that somebody would be contacting me the next day. The guy called and scheduled the appointment. He came out two days later and fixed it.

My initial contacts with American Home Shield were great. With the electrical, the contractor didn't come out for a couple of weeks because of the holidays. When On Time came out to look at the AC, they said it was too cold to test it for anything. It was in the 30s and they said they had to have it up in the 50s. I was surprised that they didn't tell me that before they came out because that was a waste of their time and mine, except for them telling me that the unit is too small for the size of the house. I protested and said, "Wouldn't that be under warranty if the unit itself was too small for the house?" And they proceeded to tell me, "No, it wasn't."

My sink was stopped up and the water was dripping in the bathroom. I couldn't get an appointment. I had to deal with dirty water from December 26 to December 31st ‘cause they were busy. But the guy was great when he came up here and unstopped the sink. The faucet in the bathtub was dripping too and it wasn’t dripping when he left. But a couple of days later, it started dripping that was why I called them back. We had an appointment today but it got canceled. Now I got to wait till Saturday because the guy called in sick. But I don't have any problem with American Home Shield. In fact, I recommended my sister in Dallas to them.

When I needed to use American Home Shield, I called them and they take care of my claim. For my recent claim for my icemaker, the first company blew me off. AHS reached out to me and I got First Choice. They were an awesome contractor. They were very polite and they took care of my needs. The techs explained the problem, fixed it and walked me through after the issue was fixed. I highly recommend them.

I just submitted a claim to American Home Shield online, saw a text and called the next day to reverse the whole thing. It totally failed because the app wasn't working properly. But we bypassed that and had them come out. They came out and fixed the thing in about 10 minutes, and that was it. The tech was very friendly. Everything's still working.

My garbage disposal wasn't working, and the plumber fixed it. I told American Home Shield I had something that was broken, and they sent someone out. The plumber did what he had to do and left. He was very professional. I was very satisfied.

I had a maintenance check up done by A-1 Quality and the unit has been running fine since the service.

We've been satisfied with Home Shield's service. We've had like three different issues during the year, and they were all taken care of. The technicians were very professional and polite. They cleaned up everything when they were done. They were great. There was one guy who didn't even show so I called Home Shield back and they sent somebody else, and that guy took care of the issue.

My lights wouldn’t come on in one of my ceiling bathrooms. The individual from C & M who came was excellent. I told him what I thought it was. He fixed it in less than five minutes. It was really my fault. There were two switches, and I had one switch halfway, so that was why it wouldn't come on. It was something simple. With American Home Shield, I could call somebody and in about two days, somebody would be out. I like that whoever they send the report to, whatever company, if I call them and they can't come out in a timely fashion, they tell me so I can choose another company. The service is pretty good. It's just that the fees are too high monthly. It went up since I've been with them.

I had to get a dishwasher checked in about three times because there was so much miscommunication. For the refrigerator, I had to wait about eight days to get fixed. The stove was the only one which was taken care of immediately. When United Air Temp came, they quickly fixed everything, and left. They were the only one who did their job well. Whereas with the dishwasher, I had to have three people come in. A plumber also came in for a leaky faucet. He did it, went back, and then, again, it was leaking. So we had to call him again. It's working well now.

American Home Shield's service is awesome. Recently, my heat was going on and off and it would start becoming unavailable. We have a Nest system at home from Google Home, and it would not stay on. I called American Home Shield and Urban Enterprises contacted me back within 24 hours. They were there within 36 and as always, those guys were amazing. They were professional. They looked at it, let me know what was going on and called American Home Shield. They realized that the work that was done by Air Plus, the other company that had serviced my unit on July 4th, was not up to par. They rectified the situation. They were in and out of the house within a matter of minutes and everything works well now.

There was an issue with our outside vent so I submitted a claim with AHS. My experience with the tech was very good. The issue was taken care of. I was very pleased with AHS.

American Home Shield is good. The moment you give a call, they try to take care of it instantly the same day. Also, the tech who came was very knowledgeable. He was telling us the process and how to prevent future failures. When there was an issue once, they came back out and they checked everything back up again. So far right now, everything's working good.

The technician who came fixed the leak in my bathroom. Everything is good. He was very friendly and professional.

My claim with American Home Shield was put on for the hot water heater but it turned out to be a leaking valve that was right above it. It was the source of the leak. It was a holiday weekend so we had to wait five days before someone came out. But the contractor asked for a photo of it. I took it and sent it because the person in the office expressed that although their staff was off, if it was bad enough, the owner himself would come out and deal with it. So, that was above and beyond the call of duty. When the person came out Monday morning after life went back to normal a little bit, he did a great job. He was courteous and communicated well. It was a very positive experience.

I don't like American Home Shield's automated phone system because when I first called, we had two problems to take care of - the air conditioner and the heat. I was trying to let them know that and they turned around and took one thing. Then, I wasn't able to go back and say I had another one. It made me call back again and talk to somebody. It could have been me and maybe I should have done it a different way but it seemed to happen quick when I was talking. Also, I made a call just last week to try to tell them that an issue with the heating system isn't fixed yet and the rep was very hard to understand. I had to really concentrate to follow her when she was trying to ask me. But the contractor, Climate Masters, is coming back out and they're changing a control box.

We have three homes. My sister, my daughter-in-law, and myself have had American Home Shield for the last 20 years and we have had nothing but problems with them, including with our AC in the summer and the other house. We have had a lot of issues and there have been rude technicians. They were wearing masks, but that was in the summertime. When the technician came for the washing machine, everything went out-of-place and then someway, somehow, the dryer also started with problems. I don't know if it has anything to do with the plumbing with it. It's taking forever (two weeks) for the whole thing and it's still not fixed. I'm not happy at all.

They said the switch needed to be flicked back the other way when we turned it off. The breaker needed to be tucked back. It didn't work when we did it, but the guy did it and poof, it turned back on. He was nice, on time and super quick. We just got what we needed fixed. The first time we called though, they said they weren't gonna be able to come till Monday so we switched to a different company to get the person to come out and fix it. I've had some interesting experiences with AHS earlier on but this last time was really good. It was super short.

I had a kitchen sink leak and I called it as an emergency because I had a couple of inches of standing water underneath my kitchen sink. I had to tell the first lady I spoke with to escalate it. I don't think that she understood the urgency. I was having secondary damage so it was quite urgent to me. I asked her if they could send someone out the same day. They dispatched SAP Services but they couldn't come out the same day so they came the next evening. I turned my water off from the home because I don't have a separate one for the kitchen.

It was super easy submitting a claim to American Home Shield. I've already made one and had it serviced. The contractor resolved the issue by doing some maintenance on the air conditioning heating unit and they replaced a part. Since then, the AC has worked very good. I'm satisfied with American Home Shield. It's convenient, helpful and had quick resolution.

We had our water heater go bad about six months ago. We put in another claim to American Home Shield, and the contractor came in and replaced our water heater. About a week ago, we weren't getting hot water the way that we were accustomed to. It was about 30 degrees colder throughout the entire house. So that was when we decided to call and put in a claim. The technician showed up and said it was an issue with the internal thermostat. It’s a brand new water heater. He replaced them and was gone in 20 minutes.

The toilet was leaking and apparently, when the tank was reinstalled, it wasn't screwed on tightly enough so it was causing the seals to be loose and leak. The repair guy checked it out, replaced the pump stuff on the inside and he was done quickly and on the way. It went great.

The contractor was good in setting the appointment and keeping it. They fixed the issue with the dryer and everything’s working.

I loved Sears. We're high risk. That's why we kind of put the service off. The tech came in, he knew what the problem was without much, and he took everything apart, checked everything, fixed it, put it back together, and he explained what he was doing as he was doing it. He was the nicest guy. His name was Marshall. He was perfect. He was in and out of here and he worked the whole time. It was not like he stopped to get a sandwich or fooled around. He just got it done. It was great.

Our garbage disposal quit working and ended up with a hole in the side so it was leaking water. Also, our oven was getting way too hot. For the garbage disposal claim, the service provider got right back to us and made a very timely appointment. For the oven claim, the contractor declined the call because he wasn't available for a few days but nobody told us. So, a few days later, I called American Home Shield back and that's when I was told that he had declined it. I just wish they would have called that they were having trouble getting a contractor. AHS set up the claim again and that just got fixed last week. My wife used it today and texted me saying that she still doesn't think it's working right.

With my recent claim experience with Reliable Garage Doors, the work was professional and done quickly. I did the claim with a claims rep. I called the 1-800 number. It was great. They took my payment. Then within a day, I had a call from the contractor and we set up a time when I was not working. I was very satisfied. I'd recommend American Home Shield to family and friends.

The contractor who came for the heating issue was efficient, friendly and prompt. They came out and had to order a part. They told me it may take a few days but it only took two days. They called and said they had the part, and would be back by 11 o'clock. They came back and had it going within an hour, and everything was fine. I’d certainly recommend them and was very pleased with their work.

The water heater wasn’t working. So the contractor came out and replaced the heating element. The tech was nice. Everything went well. We've had hot water. It seemed to be doing fine the last week. We had a claim before for our ducts and the guy who came out checked it and said that he couldn't do anything about it and that was not what they do. So we were out $100 but someone could have called us first and let us know. That was a waste. But other than that, all of our other experiences has been good.

The AC guy did good service and he was knowledgeable and efficient. Now, my air conditioning unit is working fine. However, I had an issue in 2019 and it almost took me to get an attorney to get involved, but American Home Shield finally did what they were supposed to do.

I had a water pipe leak and I wanted to investigate. American Home Shield came in with the plumber and in order to do the investigation, the plumber cut a portion of my ceiling. As a result of that, I needed the ceiling to be restored. So, I filed a claim with American Home Shield because they are affiliated with plumber who did the cut and they should rectify it. AHS approved my claim and sent a home restoration team. They patched up the cut in the ceiling and it seemed to be repaired.

The microwave was two years old and was working very well but for some reason, the handle broke. The first company that was sent out didn't solve the problem and American Home Shield closed the claim. It was put in there that it was due to wrong handling or a user problem. I asked them to open a new one for a second opinion and a second company was able to come. They alerted the problem and got a quote for a new handle. They were able to fix it quickly and they provided a good service.

We had a problem with our side by side refrigerator-freezer that was not cooling or freezing and the repair man located the problem quickly. The defroster broke, so the freezer side frosted up and wouldn't defrost. It stopped sending cooling to the freezer and the refrigerator. By luck, the repair man had the part in his van and replaced it, and got everything working again. He cleaned everything up as well. American Home Shield did a great job. It was a great service.

Sears fixed our issue, and the guy was really nice. He had to come back a second time because he had to order parts. He was here in a timely manner, fixed it quickly, and we haven't had an issue since. We're very happy with it. I did the claim to American Home Shield online. It took a couple minutes. I set up an appointment really quick. Having American Home Shield is worth it.

Houston Air Comfort called me within five minutes of making a service request and they had someone out the very next day. The tech explained things in a way that I could understand and fixed my problem. I couldn't have had a better experience with them. I highly recommend AHS. I've used them before on another house and I'm really happy about this.

I sent in a claim online to fix my ice maker on my refrigerator. The tech showed up one time and said it was just the ice bucket. But to me, that was kind of impossible because it just catches ice. So they came out with the ice bucket, put it on there, and left. I ran ice through it a couple times, and I could tell it came loose again. So I called the tech, left a message and nothing. I left three messages and still nothing. In my messages, I made it pretty plain that this didn't work. I notified American Home Shield and they recommended Clutch Appliance. They came out and fixed something else for me. While the guy was here, he looked at the ice maker for me. He pulled it up, looked at it, and said, "It's not the bucket." He said it was the shaft and he showed it to me, and I totally agreed with him. That's exactly what it was. He then left. It wasn't his responsibility. He had nothing to do with it. But he knew so much and he was so good at it.

When I called the call center, they said they couldn't find anyone in my area to fix my heat. So, I had to get my own contractor and be reimbursed. I had it all set up but as I was leaving work early to go home, J&K called and said that American Home Shield called them to have them look at my heat. Other than that, the tech was good and everything has been perfect. My heat is working just fine. I was satisfied with the service. Once I got the contractor part figured out, things were quick and reasonable.

I like AHS. I'm scared to get rid of it. I wish every time you called, it was a little less but still, it beats paying somebody to come in professionally and do the job out of your pocket. Recently, I had a short in my kitchen for the light switch. Sometimes it would cut on, sometimes it wouldn't. The guy replaced the whole switch in there. He was very professional and nice.

Rainbow Electric Corporation took care of my problem fine. They had to come back because they had first repaired the light fixture when they came out, but they didn't do anything about checking to see if the switch worked. When I went to turn it on, it didn't work. So, I had to call them back. They had to come and put a new switch in. Submitting the claim to AHS wasn't difficult. I was able to get ahold of somebody pretty quickly and get it arranged so that they would come out and take care of the problem. American Home Shield is doing a fine job. I give them credit. Sometimes, it's a little bit more of a wait to get people because of what's going on with our economy and the virus that's going around. It kinda gets things slowed down. But people are responding as best they can.

My experience with JT Services was not bad at all. When the gentleman left, I assumed that everything was fine with the furnace. But a few days later, I'm in the same predicament where my heat is not working at all and to get service again has been this chore. I have paid faithfully my American Home Shield fee every month on time because in times like this, I want to depend on them. But it didn't work. Whatever they did and whatever the gentleman said, it was not working. It worked the first night. The second night, I was leery and then by the weekend, it had just not heated at all.

My refrigerator has a water dispenser in the freezer door. It would make ice cubes but it wouldn't make water and dispense it. I called AHS to have someone come out, figure out the problem, resolve it, and go away. The repair company did very well. They kept me in the loop of information about when their employee would be out and gave me a timeframe of when he would be there. He was there according to what their estimate was. He had to order a part. They alerted me that the part was in and what time their gentleman would be out to replace the part. He did so. The refrigerator didn't dispense water immediately. The gentleman had done some due diligence to indicate that the water was running into the water dispenser but it was frozen. I adjusted the temperature in the freezer and 20 minutes later, water was running free and it has been no problem. I'm satisfied.

The heat went out and at first the issue was the igniter. But after the tech fixed it, he said that it might be our fan. Then, the heat went out again that same night. I called the company back and they sent someone else out here. He was saying it was the panel to the unit that went out. He also said that if it was the fan, they wouldn't have been able to replace it and they would have had to replace the whole unit. But it was the panel that they had to order a part for to fix the unit and they said they were going to be out here today. Other than that, I called American Home Shield to submit this claim. The heat went out on a Sunday then the contractor called me that Monday and they sent someone out.

I had leakage on the sink. My experience with American Home Shield had been frustrating because the hotline in the Philippines was lying to me. The first plumber that they recommended was lying also. They were saying that our appointment was 8:00 to 12:00. I was sitting here the whole time and then I called the lady after 12 o'clock. She said that our schedule was 3 o'clock now. But no one had called, so I told them not to use them again in the future. Even the lady, when she called the maintenance people, said she was rude to her.

I contacted American Home Shield because I noticed a leak in my kitchen. They assigned it to United Air Temp. They were good. Once they fixed it, the leaking stopped. A remediation team has since been able to come out after them and dry everything. There's been no future leaking. The only thing was that my issue started on Christmas eve and if there was an after hour situation or an emergency number, that would have been better 'cause I literally had to wait four days until United Air Temp could then come out to me. I knew weekends or holidays were typically a no no, but a lot of damage transpired in those four days. However, service-wise, American Home Shield great.

We've only put in a couple of requests with American Home Shield and so far, it has been about 50-50. It was due to the company they contracted. We put in a claim for a washing machine repair and the company said they'd be there on the 5th between 8:00 and 5:00, and it was almost 4 o'clock in the afternoon and they still hadn't shown up. Then they sent me a text message saying they would be there on the 7th between 8:00 and 5:00. And then on the 7th, nobody showed up. But the other contractor we had with our AC said he'd be there between 8:00 and 12:00 and he showed up at 9 o'clock and fixed it. Overall, American Home Shield is absolutely better than the other warranty that we had.

When calling American Home Shield for plumbing, they send out Greenway Home Services. The last time, they came out and replaced my hot water heater. Then the manager and I got into an argument about the disposal of the hot water heater. They charged me a bill for over $300 because they had to bring everything up to code as the codes have changed in the hot water heater. I looked it up in the contract and sure enough, it was in there so I didn't argue. Six months later, my pipe burst. I told AHS not to send Greenway again if possible.

We had a leak and I called American Home Shield. They had a hard time finding somebody available. We had to wait a week or so and it was kind of long. But once they found somebody, the guy came within a few days and fixed the leak. As soon as he was gone, the motor or something started to make some noise. He came back again to fix that. He was very professional and efficient.

I initiated my claims online with AHS and it wasn't difficult. But it's been difficult to have them execute one. The first time I put in a claim, it was about two weeks before the technician arrived. Then, once he arrived, it was another three and a half weeks before he completed the job. The first one we did was a dishwasher problem and they changed the motor in it. And the dishwasher now kind of hangs out from under the sink. Also, every time I'd call AHS, it would cost me 75 bucks. So, I don't want to call them again to have the techs come fix the dishwasher that's not properly mounted. So, that was a little irritating. But other than the fact that they left the dishwasher hanging out, the technicians were professional as far as interaction goes.

The dishwasher was holding water and wouldn't flush it out. I called AHS and then they immediately sent me an email and said the company that was going to reach out to me. When the tech came, he was very COVID safe. He was masked up and very clean. He asked me to move some of the items so he was not touching my personal belongings. He did his work and laid out towels. He opened up all the pipes. Once he was done with his work, he cleaned everything up and helped put everything back together. He was great. In fact, I'm having issues with my washer and I asked AHS to send the same company. Overall, it was an easy and seamless experience.

Well, we kept smelling something burning every time we turned the heat on. It was so strong it started to burn our eyes. We had to turn our heat off. It's very cold, we have 2 kids, and pets. We called AHS to get help mind you that we have been paying for! First off the customer service person can barely speak English, after waiting for 1 hr on the phone, the contractor doesn't answer the emails from the company or calls from us. Oh and you have to use their contractor! 3 days no heat now!! They even cashed in our deductible already! If I can do no stars I would! We also had a pipe break in our basement last year. The horrible mess the person who fixed it omg! The rusty metal stained everything. Don't waste your money.

After a lot of back and forth, they finally paid out a cash reimbursement for my broken furnace. The whole process was a headache and some of the technicians they sent were unprofessional. They only paid out a fraction of the true cost (less than 20%) of replacing the furnace.

UPDATED 1/3/2021: We received an email from Consumer Affairs on 12/30/2020. "My name is Stacy and I am following up with you in regards to your home warranty review on Consumer Affairs. We respond and follow up with customers that post negative reviews on various sites in an effort to resolve customer complaints. Emailing is the best method of contact. I hope to connect with you soon." I responded to the email and have yet to receive a response. Day 134 - Still no resolution or repairs to my dishwasher using American Home Shield.

We were having two separate issues, the dishwasher and then the ice maker. American Home Shield sent out a technician and he made an initial assessment, ordered some parts and then we called American Home Shield a week later to see what was going on. It looked like the parts came in, so they came out and they fixed the dishwasher. From reporting the problem to the resolution, it took three weeks. Although they closed out the claim saying it was done, it took a little longer. The ice maker was not finished. It didn't work out quite right, so they had to come in a third time for it.

A representative from American Home Shield, sold me a home warranty insurance plan for a 4-unit rental property. After the rejection of our second service request, we were stunned to discover that AHS wrongfully and knowingly misrepresented a 4-unit property as a single-family home at the time of sale to induce me into a falsified contract with American Home Shield. American Home Shield was fully aware of this property not being a single-family home, as it has provided a Home Warranty plan for this very same property as a 4-plex in the past.

My spa heater wasn't working. ABNNation came and put a new igniter in it. So far, American Home Shield has done everything they promised to do. Both my experiences with them have been very good.

We had a claim to American Home Shield for the repair of our dryer. The tech who came was really professional, did a great job, and told us what was wrong with it.

You wait on the line a lot for the reps. It’s more time consuming to get somebody. It’s not like when you call up a service yourself and get somebody out right away. But if people are willing to do that and they've got the time, then AHS looks great. Everybody’s very nice. Recently, MC2 Appliance Service did a great job. They came out on time the first time. The washing machine wouldn't fill with water and they got it fixed. Then the beeper went off. We saw a little water on the floor so we called them again and they came out. It's in a condo and he said, “I don't think it's the washing machine. I think it's the dryer." They made another request and in order to get a full picture, he needed to diagnose both the washer and the dryer because they're connected.

My drain was stopped. The tech came out and unclogged it. He also told me that the hot water heater was out. I paid the 75 and he came and lit the pilot. I told him the pilot was already lit but the hot water wasn't getting hot. He then told me that the heater needs to be replaced but he didn't put a work order in for it. So, I had to wait until Happy New Years to put that in.

I can't say enough about the people in Paducah Plumbing who came out to work on different things. But, there was a big lag in trying to get parts from the 9th to the 30th. They decided to replace my dishwasher but it was 20 something days before I heard from them. I called five times and nobody seemed to know what was going on. AHS dropped the ball in that area. It was kind of frustrating because I had a house full of company. So no dishwasher and only one burner on my stove was working, but we got through it. I finally got somebody and bought a dishwasher the day after New Year. With American Home Shield, things get fixed and the people who come out to do work are wonderful. There was a lag in communication as it's hard with COVID and a lot of people working from home. But, everything I have is working now and I'm very happy about that.

The heater was not turning on. The gas valve was broken and it was off. Air Dynasty has fixed it and it's turning on, but it's making a weird noise. So I need to have them come out again. Other than that, somebody has come out and fixed everything that I've called American Home Shield for. It was easy to file a claim but they'd choose who would come out.

The repair guys were prompt, very professional and cleaned up what mess they made. They did a good job. American Home Shield is very good and I would use them again if some problems arise.

I called American Home Shield to file a claim on my water heater. The process was very easy. AM PM Plumbing came and they were professional. They replaced a part. Now, we can take hot showers and wash dishes. Overall, American Home Shield is timely and professional.

I got American Home Shield for both of my properties because if they could fix something and it wouldn't cost me $3,000, that would be great. I’ve used them before and I haven't had any problems at all. It was easy to use their website when filing the claim for an issue in my rent house. The renter said that she was having trouble with the light switch working in the living room and in the bathroom. I got a text from AHS saying that it had been assigned and that someone would contact me within 24 hours. Then the Circle S guy called an hour later. It didn’t take very long at all. Then the guy came out and fixed it. Circle S was very professional.

We were having stoppages in our house so we went online and filed a claim with AHS. Pennington Plumbing did a pretty good job. All the problems were taken care of. However, they don't call us to schedule appointment unlike everybody else. We had a couple of issues that they helped us with, and every time, we'd have to call them and set up the appointment. But we don't have an issue with AHS. So far, so good.

Everything on my plumbing claim was handled. Someone was dispatched quickly and the plumber only took a short amount of time to completely unstop. And the problem has not resurfaced. It was a good experience. The contractor was all about business and everything was done professionally. American Home Shield is a really good product to have if you're a homeowner and it is definitely a good value for your dollar.

The app showed me the plumber’s location so I knew he was arriving. He showed up and he was on time. I helped him find the leak and he fixed it. He had a new spout for us but it didn't match the color. I was fine with that because I didn't mind but AHS should stock the plumber with all the possible colors. Other than that, everything was stellar. It was a pleasant experience with American Home Shield.

I submitted two claims with American Home Shield on the same day. The one with K & S Heating and the furnace issue was good. They were very professional, prompt, very helpful, and they got it fixed. They did everything they needed to do and were very pleasant doing it. It was heating so I had to get it expedited and it took a phone call. I understand that they don't want to expedite everything. But the resolution was pretty good. The other claim was for an issue with our microwave and it ended up being a replacement. I'm still waiting to hear back from American Home Shield on how that process works. So that one's a little frustrating. I've had the policy for just a year now and I've had three claims and their contractors have been great. They've been clean, punctual, courteous and professional.

The gentleman that came out for the toilet solved the problem and repaired it. We're very happy with that experience. But I'm very disappointed with the backlog at American Home Shield. We had a claim with the dryer that we submitted on December 19th. Here it is today's date and it hasn't been resolved yet. When I talked to the lady at the vendor, she said that the purchasing department has a backlog for the part. It hasn't even been able to look at my case. So that means to me, a tremendous backlog and staffing at the purchasing department of American Home Shield. Meanwhile, our family has been without a dryer for all that time.

My fridge was overheated and it was breaking down. I called American Home Shield many times and I had been put on hold. So, while I was holding the line, I went online to catch whoever was available on chat there. The chat part was faster than the phone. Then by the time the tech came in, the freezer was also completely down and it was not able to restart. The tech did a good job in terms of the protocol 'cause I left a note at the door asking him to wash his hands and requiring him to wear a mask, which he did. But he was not able to fix the fridge. I thought he was going to come back and when I called, I was told that it was recommended to be replaced. I received an email authorizing the purchase. So, I purchased a new one from Lowe's and I submitted the receipt. So I'm waiting for my check to come in. So far, I'm happy with American Home Shield.

Everything went well with Discount Contractors and I haven't had a problem with American Home Shield.

Total Air Care got to come back out. My AC unit is still freezing up, so I have to make another appointment. I kept calling because it wasn't fixed the first time. But they never called back to get people to come back out. So I have to repay the $75 after I paid $1,000 to get it fixed and for Total Air to come back out. But they haven't called me back to reschedule the service, but I'm on it, so I don't have to pay that money again. Then now, I've got another problem. The contractor didn't fix one of the toilets and it's still leaking. AHS is still trying to get them to come back out and it's been over 30 days. But they don't call back or follow up like they should. Other than that, everything else is pretty good.

The experience was pretty fast. Something in the fridge had caught fire and the tech came out. He looked at it and the fridge was too old to find parts. He was here for 20 minutes. What AHS did was replace it. They gave me a choice to get an e-card and shop at Lowe's or to have an option where they send me a check then I can shop wherever else. However, you don't get that check reimbursed until you have to buy it yourself and show them proof. Right now, I'm still waiting on the reimbursement. I've already purchased the fridge and I've sent them all the documentation too. I've had a bunch of plumbing experiences with AHS and they were awesome. Everything got done. AHS is quick to send somebody out.

There was an odor and I was afraid that it could mean that there is a problem. I'm new to the area with gas heat so I'm unfamiliar with it. So, I shut everything down and the temperature was in the 20's that night. AHS was very responsive I put in a request for service at 3 o'clock in the morning. Before 9 o'clock in the morning, I had a response and set up to have somebody come out. The tech came out by 10:30 and said that there was nothing wrong with the heating unit. He said that what he smelled was a skunk and that it was coming from outside. I had a situation a month ago where my dishwasher died completely. I got a brand new dishwasher for a copay and I was thrilled to death. AHS was as professional, polite and accommodating as they could possibly be. I'm a real estate broker and I recommend American Home Shield for my customers frequently.

Comfort Heating and AC was dispatched out for the air condition and the heating unit. The guys had a great attitude and I enjoyed them. They just didn't check my AC like I first initially asked for. It wasn't on their claim to do it. They only worked on the heating unit.

We didn't know whether our washer was shorted out. American Home Shield had a washer guy come out and he put a test on the washer. It was okay and the techs knew the breaker was messed up. I had a good experience putting in a claim for a breaker. The tech came out right away. and said the breaker was bad because it was the kind of breaker that goes out really quickly from any kind of little deal. The breakers were warrantied so he put a temporary one. He had to get with the company that made the breakers and they sent us a new one. The tech came back and put it in four days later. He then put what was warrantied in there. Everything has been good since then.

This is the first time that I used American Home Shield and the service is good. The only issue I had was the appointment that I was getting from the service people was at least four or five days after I called. But I understand that because they might have other assignments already assigned. Other than that, everything looks fine with American Home Shield. I would recommend it. I'm satisfied and I hope for everyone to be happy.

The young man that came and did the job for the AC was very helpful. He was precise. He surpassed expectations and also showed me preventative maintenance on my AC unit. So he did more than what he was supposed to do based on what the original call was supposed to be for. AHS is easy to use. They're very friendly. They follow up. So experiences are great. That's why I recommend it to everybody that has a new home.

As soon as I placed my claim to American Home Shield, the repair guy came out the next day, repaired our microwave, and that was it. We did a claim one time on calling them and one time just doing it on the internet, and I didn’t think either one was difficult.

So far, AHS has been really good. Tech-Tonics AC and Appliance recently came out for the dryer and repaired it. The guy was very good. He suggested a different issue that we had and I did get that fixed.

Having a home warranty, especially for single people, it's very reassuring to know that if something breaks down in the house, you pay your fee and it's done. American Home Shield is very good about sending qualified people to address situations and solve them. I have recommended several people over the years to them and I shall continue to do so. Recently, the electric stove went out and the guy examined it and discovered that the computerized panel had burnt out. He ordered a part, brought it back, put it in and that worked fine. Everything was A-OK.

American Home Shield is really great. When our water supply was leaking, a tech from Street Plumbing came and did well. It was a holiday and he came ahead of time. It was supposed to be 2:00 to 4:00 but he came at 1:00. He fixed the problem right away and at the same time. I like Street Plumbing and I recommended the tech to other homeowners. Aqua Water Plumbing was another contractor I had and they really did well. I could recommend them 100% to some of the homeowners having problems with plumbing.

It was the first time I've ever had to use American Home Shield and my experience was horrific. I felt secure and safe that if something happened, I wouldn't have to worry about it but the stress has been unbelievable. I have talked to nine different people about this whole situation that we had to wind up getting another serviceman out here on Monday. If he comes out and says it's the same thing, I have to pay the $125 and American Home Shield still won't fix it. They would not let me have a copy of the report. If I pay American Home Shield, why can't I get a copy it? American Home Shield said I have to get the report from Chesapeake Appliance Repair but Chesapeake said they don't give the report.

American Home Shield had someone out here quick and the guy seemed like he knew what he was doing. He didn't leave a mess behind and his attitude was good with me as far as how he did his job and presented himself. Also, doing the claim online was easy. It went through and I didn't have any glitches or problems with that. With my experience in the past, I had to call the 1-800 number and go through all these options in their automated system and talk to somebody. If I could dial someone direct, it would be a nice option to have. I could talk to somebody and say, “Hey, I got a problem with my water heater.” “Okay, we'll send somebody out.” It’s a lot simpler to do it online, so I approve with that.

We have a property management company that would like to send their vendors in to do things, but because we have American Home Shield, we prefer not to do that. I was a little uncertain because I have had a couple of experiences in the past where it took a while to get a vendor. Prior to having the unit leased, we had a relative living there and I had a bad experience where the air conditioning was not functioning. The repairperson that American Home Shield engaged did not know how to make the repair. The person was simply incompetent. I've had some experience with air conditioning and I know that it was a very simple repair. The long and short of it was that he left without making the repair and then it took a week to get another AC repairer there.

Submitting a claim with American Home Shield was a pain in the butt. Standlee came out and they were horrible. They said that our whole AC unit was shot and we were going to need another one. The company wanted to charge us $3,800. I wanted to pay the money because I was cold but my husband said that something didn't add up. How did they know it was going to cost $3,800 before they even sent in the quote to American Home Shield? It was weird. Standlee was trying to take us for a ride.

When COVID hit, the repair guys came to look at my dryer. But they couldn’t fix it and nothing was ever done about it. But that’s the only problem that I’ve ever had with AHS. They have a simple process for making claims. I had Fast Response come out for a heating issue. The unit was making a loud noise and it was addressed good.

The service from American Home Shield has been very good and I'm satisfied. They sent a person as they promised to check a leak. Once they found the leak, they sent a person to fix it. I also have two appliance claims. One was for our built-in microwave that was not heating the food. Then there was an oven that was making this alert sound. It was the timer sound when the timer is off and it was going on nonstop. I reported those issues to American Home Shield and they got fixed. The process was very easy. I entered it online, requested for a service, and then I promptly gave a feedback message saying somebody would call me for an appointment. They followed that up and then the technician came, checked and gave us feedback that there was a part that was needed to be replaced. So he said they would come back with the part, which he did after three weeks.

The technician did excellent work with my heat that wasn't coming. He came out in a timely manner. He checked and found out some of the wiring outside were old. They were touching and shorting out the system. He changed the wires running from the unit inside to the outside unit and it's working good. He did the job very professionally.

The bottom heating element of my stove caught on fire and fried up. But I turned it off quickly, so nothing too bad happened. I submitted a claim with AHS and my experience was awesome. I got a phone call from the repair guy less than an hour after I submitted the claim, then he was there less than an hour after that. When he came in, he did his work quickly. He had to order a part and come back a few days later, but he was a really sweet and kind guy. He was also good at keeping social distance and wore a mask the whole time. And even when he came in to fix the stove after he got the part, it took him less than a half an hour to work on it. He did a great job and since the repair, the stove works perfectly again.

Both of my toilets were not running properly or filling up fast enough. I sent in the claim online and then they sent a text and told me who and how to contact the contractor. Thomas Brothers was very prompt and courteous. They were professional. I asked them to check the drain in the bathtub upstairs while they were fixing the toilet upstairs, and it wasn't mentioned on the claim, and they forgot to do it. But I can have someone else come out. Overall, I'm satisfied. They fixed the plumbing problems. But I had a previous claim that wasn't as good. I did an online thing, but I've never heard from anybody.

The furnace wasn’t working and the techs were able to repair it within two hours from filing the claim to American Home Shield. Since then, it’s been great.

I first called the Home Shield number, and they made the connection for me and so forth. I waited a week before the appliance contacted me. But that was this time. It took them three separate times but we finally got the problem fixed, because it seems to be working okay now. Sometimes you don't have your opportunity to choose who you might want to fix it. The place was fine once they got there, but I can't say I was satisfied with the length of time. I'm glad it was something on my washer where I could still use my washer. They came three different times so the whole process took well over a month. But the connections with Home Shield were good. The service is very good.

Budget A/C, Heating, & Plumbing did very well. The techs were very professional and they cleaned up behind themselves. But, I thought American Home Shield's coverage would cover all my plumbing needs. It didn't and so I had to pay part of it out of pocket.

I have American Home Shield on the property in Texas. I also have it on the property in California. I'm in the process of purchasing another property in Texas that I'll be adding American Home Shield on to. The claim for the heater in the property in Texas was resolved but it took a little while to get it up and running. It was during the holidays and it gets really cold there. They were waiting for a part that the contractor needed in order to fix it and I kept calling them finding out what was the status.

My icemaker wasn't working. Acreage Appliance came out the first time and diagnosed that the door wasn't shutting. But they didn't have the part. They ordered the part and came back. It was quite a long time. But shipping has screwed up for everything. The service provider was friendly and professional. I've kept their card so that if I don't have American Home Shield, there's somebody I can call to work on my appliances. They were probably the most pleasant and the best provider that AHS sent out.

I had a plumbing issue and everything went fine with the service company that came out. They resolved the problem.

3 Boys Appliance Repair came out for both the dryer and oven. For the oven, they came out, diagnosed the problem, and told me they had to order the part. Then I found out that the part was no longer available and that Home Shield sent me an email, giving me an option of doing Home Shield replacement or customer reimbursement. So, I chose the Home Shield replacement. Then I got another email saying that it was going to be customer replacement, which meant that I had to go out and find an oven and pray that there were some available in stock. I found one and I paid for it. And I had a contractor come out and put it in.

I don't like American Home Shield at all and I've had nothing but trouble throughout this whole time. I’ve had them since February, I really don’t care for them. My issue started when I needed my air conditioner fixed. I called the lady and told her that the AC wasn't working on either side of my house. She had the people come out. When the people got there, they said that they could only fix one of the units because I had two. I didn't even know I had two units at that time and so it was this big blow. I had to pay what they were trying to make me pay them, $75, just to come back out to fix the same issue. They said had I put in the request that I had two units, they would have fixed it.

I had a small leak underneath the kitchen sink. The guy from Tom Melton Services came out when he said they would and fixed it. He was very professional and wore his mask the whole time he was here. I'm in a condo, so I could sit in my chair in the living room and still see him in the kitchen. We were more than six feet away. I was very happy with his work. American Home Shield is a very good deal. I already told that to one of my neighbors.

I see American Home Shield as potential home security on various items around my home. One time, we had maintenance issues with both the washer and the dryer. On the initial maintenance request, people came out and did not do their job. They would not communicate well with me, so the job was switched over to Residential Maintenance. They did their job and according to schedule, and I was satisfied with the completed work.

We had a leaking hose bib in the backyard. The guy from Blue Star Plumbing in Plano came. He was really prompt, nice, knew exactly what to do, repaired it, and sent pictures. We had another claim on a cabin shower stoppage in the past. It was a different company and they took care of it.

We had leaking faucets on our master bath. Mike from Plumb Genius came out and he replaced the cartridges in it. It was a much simpler job than I thought it was gonna be. He did a really good job. Everything went fine. But for our dryer claim, it seems to take a very long time for us to get reimbursed for the dryer that we replaced last year. We had to contact American Home Shield a couple of times to finally get a check sent to us. We also had a claim for a built-in microwave. It went out the day before Christmas and the contractor was scheduled to be here Tuesday to fix the microwave. My daughter and son-in-law moved in with us. But he tested positive for COVID so we rescheduled.

The person that put my furnace in for me didn't finish hooking it up all the way. American Home Shield sent out two different people to get different quotes and I was very impressed with them at least trying to assist me in trying to get the furnace put together. That was a major plus. The techs were very polite and knowledgeable as well. They told me how much it would cost me to have it repaired because I don't think it was covered under the warranty.

The tech found the issue with my furnace and corrected it. It was a minor problem with the fan. Everything was very professional about the service. I would recommend American Home Shield.

We had a stoppage in the sewer line and the guy that came out was very professional, nice and helpful. He got the job done quick and it seems to be okay. I don't get down to the basement that often, but I'm working on getting the floor cleaned up. All in all, my experience wasn't perfect because of the wait over Christmas, but that was a holiday. That's not American Home Shield's fault.

My recent claim with AHS got taken care of in a timely manner. The person who came over was very professional, very efficient and very knowledgeable of what was needed to fix the appliance. It was repaired and it's running smooth. All of my experiences with American Home Shield has been excellent.

I most recently had service people for a dishwasher that wasn't running properly. They were extremely polite and accommodating. I really liked them.

It was super easy making a claim to American Home Shield. I like how you keep getting messages up to the service call on your phone. I really like the text messages that serve as a gentle reminder because sometimes we get busy and forget, especially now that we work from home. For a claim we had, the gentleman who came was awesome and very professional. He explained and walked us through what he needed to do. He did his job and left. I would recommend American Home Shield because when you tour a house, you don't know until you really get into the house and use appliances. You dig a little deeper and you might need that service. The home warranty does save you a lot of money.

The next day after I put the claim in for the toilet, somebody called to show up the day after that. Within 48 hours of when I put it in, it was kind of taken care of. The gentleman was good. We had another claim about a couple of weeks before that which had to do with the gas range. It kept on clicking the spark igniter. I was satisfied with the work they did on that.

The first person who came out for the AC was an absolute idiot. But the second person that came out, Ariel from Total Air Care, had the best customer service and he took care of everybody. Then the water heater was taken care of by a gentleman named Nick. He was phenomenal, loved that man. They both treated mom with respect and that was important.

I had a plumbing claim earlier this year that I found out some things were not covered. When I bought the plan, they said my septic was covered for pumping and then, they tried to tell me that wasn't covered because it was outside the home. I understand the septic cannot be in your home. It's too big. I was trying to talk to AHS. It was very difficult to try to get them to understand what was going on. In my most recent claim, a part on my pool pump broke and submitting a claim to American Home Shield was quick but I had an issue with that. The rep made it sound like everything was covered and then, you find out after the fact it's not. It was a simple part but that's what I've been getting a lot of lately.

The contractor came for the hot water tank and did the job. It was great. When I call, American Home Shield sends somebody. So, I don't have any problem with them and I can't complain. It’s a good company. When I called back to check on what was going on, they took the time to try to find out an answer for me.

My heating claim to American Home Shield went through when I called. Right away, they asked me all information and it went fast. After I submitted my claim, the technicians called me right away. They were brilliant. They asked me what the problem was and then from there, they took over. I noticed they were very professional and know what they're doing. Previously, I had a bad experience with technicians. This one, they went straight to the problem and they fixed it. My problem with the heater was it was stopping. It was like not working 100%. Now, the company fixed it and they're very good. We have 100% heat coming. American Home Shield has been very good and excellent. I'm very satisfied with the service. I'm very very happy with it.

The contractor came out and checked the faucet. They realized it was leaking. They were going to have to replace it. They thought they had the part on the truck but they didn't so they had to order it. Then they kind of troubleshot the hot water heater and they wanted me to do a couple of things with it first before they decided it could be the hot water heater. I did and they checked it again. It ended up being the hot water heater so they replaced it.

We had a claim to American Home Shield for the icemaker. Submitting that claim was excellent. The repair people did come a few times because they had to order the parts but at the end, we were very happy. It took time to get the part, but they did follow up. They stayed on top of it, and then they fixed it. They were very good and very professional. We also had a small issue with the microwave, and the service on that was done very nicely too. We were very impressed with American Home Shield, and we recommended at least half a dozen people to join.

Since we bought a new house, there were some things in the house that we're concerned, which is why we want the home warranty. And since then, we've had to replace the washer and dryer. The experience was fine. The technician American Home Shield sent over was fantastic, courteous, very knowledgeable, great to deal with, etc. My only complaint is sometimes, getting through to them on the phone, it's common to be on hold for half an hour to 45 minutes. But once you get through and you put in the claim and have a technician come over, it's fantastic. Also, the selection of replacements was fairly limited. And I had to go out and buy and have it installed myself. It ended up costing me 300 bucks out of pocket. Again, very positive. I gotta them a break because there are a lot of things that are in short supply because of COVID. AHS is not perfect, but it's well worth it.

I had a leak on my sink and the person that came out to fix it was a very nice gentleman. We had a good conversation while he was fixing the sink. He wore his mask the entire time and he had gloves on. I couldn't ask for a better service on the repair. This was my first claim with American Home Shield. They explained what was needed to have the claim completed. They also kept up with the emails and made sure I knew when I was getting my appointments.

All Temp Heating & AC did a great job and they were fast. We really appreciated that they had it fixed on the same day I put in the request because it was really cold. The heater has been working great since then. Two years ago, our dishwasher was replaced by American Home Shield. It's supposed to be a brand new replacement from them but it has broken three times on different parts. Other than that, my experience with AHS has been great. They respond fast and it's easy to put in a request. They have improved for online service. Before, we had to pay the technician ourselves and some of them charge taxes. They get the service fee directly online so I don't have to pay the technician.

American Home Shield first issued my claim to a company that was an hour and a half away from me. Then, instead of just transferring me to a new company, I had to have a new work order put in, which was another delay and another charge. I had to wait another 48 hours for the work order to go through and for another company to be assigned. And I'm still waiting for the refund of the first service fee. But the contractor who came out has been wonderful. The gentleman from Air & Water Solutions came in a timely manner and assessed the problem. The service is not complete because they had to order the unit, which will arrive for pick-up on the 31st of December.

Making the appointment was easy. Bob's Cooling & Heating was very professional. They had masks, were very friendly and clean. American Home Shield is a good service.

My fan wasn't working and the tech fixed it. I've been very happy with the results so far. I'm happy that the seller of this house went with American Home Shield because I like it. The claims process was easy and quick. The people were quick to handle everything. I was amazed because normally other companies would just take requirements of everything. But American Home Shield is quick. They are always on it. I like that. I don't have to wait two weeks before I get anything done.

I called American Home Shield to file a claim. I needed the AC fan to stop. The service people were great. I’m pretty satisfied.

I had a terrible call with American Home Shield because I was quite ticked off. I asked to talk to a supervisor and the last person I talked to said, “Well, it doesn't work this way.” I've been without heat for 10 days now. I am so unhappy. The initial call was on the 19th. Koning Mechanical came out and replaced the thermal coupler. The unit ran and then there was a problem immediately. There was still something not right with the unit. I called the technician that was out here to talk to him almost within a few hours and then I called American Home Shield. They said, “Well, we have to wait till the paper comes in. And we really can't do anything right now.” So still, that was a problem.

The pilot light in our furnace needed to be lit but I didn't know how to do it. So I had a tech come over within a couple of days after submitting a claim and lit it up, and it was good to go. The furnace has been working ever since. The service was good. I also asked the tech when he called if he'd be wearing a mask and he said yes. Then when he showed up, he was very professional. It was a very good experience.

What I thought was a leak turned out to be a small puncture in the sink and it's a stainless steel sink. All I did was I filled the sink up when we had first got here to soak some dishes, and it seemed fine. Then a couple of days later, I did the same thing, and then I woke up in the morning, and the sink was empty and the floor was a little bit wet. I looked under the sink. I came to find out it's a pinhole in the stainless steel sink, which my brain would have told me, "They sell that stuff that fixes gas tanks and stuff and it's a quick fix." But what happened was I said, "Let me use my insurance because that's what it's there for." So, I called American Home Shield. It did cost me 75 bucks. 1st American Plumbing came out. What I really appreciated about the service was the speed at which they acted. They came within a day or two. The guy came in with a flashlight in his forehead, and he quickly identified the problem. Everything was professional.

Sears came in and the techs were nice and clean. They were on time and they fixed the problem. I've had other claims with AHS and they were taken care of too. They're a great company. I plan on staying with them and I would recommend them to anybody.

I've had some good and bad experiences with different service providers that AHS has sent to my home. I had issues with the demeanor of one of the techs, his refusal to wear a mask, and his inability to solve my problem. I've been having problems with my dishwasher for several months and my experience after submitting my claim went up and down. AHS has to replace the dishwasher but they haven't yet.

I did a claim for two faucets. One was in the bathroom and the other was in the kitchen. The repair guy who came was nice and pleasant. He did an excellent job when he came out and replaced the one in the kitchen. In the bathroom though, there are two faucets and the one that's broken doesn't match the other one. When he went to the bathroom, he said, "Yeah, that's broken." Unfortunately, he couldn't find one that matches, so what he had to do was go out and buy two of them. In order to match the faucets, I've got to pay $165 for the repair guy to change the other one after I already paid the 75. I didn't think that's fair and that made me not very happy.

When the plumber came in, I thought that my water heater was fixed but it wasn't so I had to call back. When he came back the second time, it was fixed. The plumber was friendly and very professional. I got dogs so when I opened the door, I asked him if he was afraid of dogs. He wasn't scared and he was very welcoming. He wasn't hesitant. He came in and he was communicating with me everything that he was doing. All my experiences with American Home Shield have been good experiences. Putting the claim on their website is easier than calling. Every time I call them, they handle what they need to. They are very professional, prompt and polite. They also have a good rate.