American Home Shield Reviews

I love Dockside Plumbing. American Home Shield sent them here two weeks ago to put in a new faucet. It's the second time they've been out here and I've never had a problem with them. They're the best, and that's why I requested them. They're on time and very professional. I'm a Realtor and I always refer my clients to American Home Shield. I have a friend that I sold a house to at Rhodes Ranch and he's not going to renew. What they've done to him has been ridiculous, but I have not had any complaints myself. They've been great with me. I hope they don't continue increasing their prices though.

The ice maker on my refrigerator broke and water was all over the floor and everything defrosted in the freezer. Big mess. The contractor repaired it the day they came. It was one guy. He was very good.

I had a problem with my mailbox. Nobody knew which mailbox was mine and I didn’t have a key to it. Someone came out and I explained to him what I got. He told me what he could do. He got the issue solved for me quickly and easily.

The garage door stopped opening and closing. The techs were able to get it up and running within 20 minutes and they were amazing. For the most part, having a claim with AHS has been very easy and the techs come out within a few days. But I had one experience that was difficult and that was when my AC went out. But it was summertime, people were busy, and it was a lot. It was very hot here, so it wasn't fun. When I got to a higher-up, they were pretty helpful. But it took weeks of calling and outside complaints to get there. Other than that, I haven't come across anything that wasn't covered by the warranty yet.

American Home Shield’s service is hit or miss. When it’s straightforward in a claim, they’re not terrible. But at the end of the day, it's a warranty contract type. They look for any reason not to pay before they look for any reason to take care of their customer. The companies are all the same but at least, American Home Shield is the enemy that I know. I've had multiple times where I've been told managers and supervisors would call me back but I never heard from anybody. The worst one ever was I had a cracked toilet that they first tried to blame on negligence, that we had closed the top lid of the toilet too hard. It wasn't accurate. I ended up having another plumber look at it. I asked for a second opinion and I had to pay a second copay. That person said that it was not the case because this would be a V-shaped chip if that was. This was a crack. It was a cheap contractor-grade toilet.

The microwave was being replaced and when Optimum Appliance came to do the installation, they complained that whoever sent them out scheduled it incorrectly because it was a two-person job. Then, they left the old microwave. They said that they don't dispose of old appliances and that American Home Shield was well aware of that. The company shouldn't have accepted the job because they couldn't complete it and I wasn't happy with AHS on this one either. They ended up giving me some money to dispose of the microwave but I had to go through hoops and it took me hours to get this resolved.

My daughter had AHS and they were pretty good with her. She referred me and so far, my experience with them in answering and getting someone out for a plumbing service has been great. The guy has to come back once we get a new faucet and put it on. He says no charge for that but we don’t have it yet and we’ll call them as soon as it gets in. They’re taking longer than normal, but I understand and I’m patient.

I had this home warranty a couple years ago and I had an incident where they needed to fix something. They never fixed or replaced it like they promised they would. I was very dissatisfied with them, but I gave it a couple of years and decided to give them another opportunity. The light kept flashing on my unit, but it wouldn't turn on or run any cycle. American Home Shield was thorough, and they got my stuff fixed eventually, but it wasn’t their fault per se. I just never followed up with the last company.

We're comfortable and satisfied with American Home Shield. We had a leak in our formal dining room from the bathroom that was above it. AHS set us up with different vendors to try to troubleshoot what the problem was 'til we were able to find the remedy that was satisfactory in preventing the leak in the future.

My sink was backing up. I spoke with American Home Shield on the phone and had them submit the claim. American Home Shield said they would answer me within the next day and they got it and told me the company that was gonna be assigned to me. The Neely Brothers contacted me and said they'd be out. They were good. Everything was fine.

American Home Shield was good and submitting claims was easy. The repair people were busy and it took them a week and a half to come out, but things went well. They came out twice. Once was when the refrigerator wasn't going past 50 degrees, and the second time was when the ice machine was broken. With a home warranty, we get things done with one phone call.

We had a leaky valve. The tech was very busy and took him two to three days to come out after I filed the claim. He explained the details about it and how the process works. It was pretty straightforward. He took care of the situation and everything's been fine. Having a home warranty limits the surprises that could happen on homeownership. Expenses could be very costly, and they always come when you least expect it, and that's why I have one.

The way the tech wrote it up, my claim was not covered and I wasn't confident in his conclusion. American Home Shield used the tech as the authoritative, objective third party. But he said that the problem I was having was because of roaches inside and I didn't dispute that there might have been roaches, but I didn't think it was conclusive that caused the problem. So, I wasn't happy with the outcome because there should have been another level of review, or I should have had some part in the conversation. AHS just took that guy as the authority but he's with a handyman kind of company. They don't just fix microwaves. But my experience with them was okay. The guy was all right. Just that he was confident that they would cover it but AHS said they wouldn't. So, I had to buy a new appliance.

Three months ago, I had the microwave fixed by someone and now the problem is starting over again, so I called them. I did an online ticket request for the microwave last week and today, I got an appointment for somebody to come out here. They won't be out here until this coming Tuesday and based on my experience with American Home Shield, that's a long time for them. They usually can you get somebody out here a lot faster. Other than that, I had Wiley Electric come out to look at my light fixtures and I was happy with them. American Home Shield's website is also an excellent navigational tool and I've had no problem using it. Then once I submit a claim, someone gets back with me within a day about it. Plus, the servicemen who came out have been very polite and fixed my problems quickly.

My microwave went out and I called American Home Shield. It was five days before there was an opening but the guy who came out was extra nice. He put a little computer microchip in there and it worked for a couple of days. Then, it started doing the same old thing. We waited 10 days and it was still doing it. So, I called him back and it was no problem. Their work is guaranteed for 30 days. The guy was sent out in a couple of days. He checked it and he said that it couldn't be fixed. He called AHS and they were supposed to get in touch with us in 24 hours to talk about replacing it. That was Friday and I haven’t heard anything from them as of now. I’m still waiting on a call.

Our hot water heater was rusted out and it had a big hole in it. I submitted the claim, and American Home Shield had a contractor out to look at it within two days. But the person who came and looked at it didn't submit their report to American Home Shield. So they couldn't order the hot water heater. I ended up waiting two weeks before they were able to come and put a new hot water heater in. So I wasn't too happy with the contractor, but American Home Shield did good and made sure it got rectified. The customer service guys that I was talking to on the phone and putting in the claims were very helpful.

I had a hose that couldn't get shut off. It was constantly dripping. I called AHS and submitted a claim. When the tech came out, he called and told me he was on his way. I said, “Yeah, pull in my driveway on the south side of the house, and the hose bibb’s right there.” And that was what he did. Our experience with AHS has always been great.

The air conditioning stopped cooling. It was over the Labor Day holiday and we had to wait a couple of days for the contractor to come out but Multiple Services was great.

The contractor that did the refrigerator was good. They were a father and son duo. They came out, troubleshot it, and found the problem. They had to get the part, came back within a week and got the refrigerator going. Luckily, we had another refrigerator in the garage, so we at least had food in our house. I've already passed American Home Shield on to my friends. I told them that I was satisfied. The people that have come to my house to do the work have been very professional.

A technician came in, checked the coils, and cleaned them roughly. He said that they needed a deep clean so he went to see if we would get approved for that. They came back, cleaned the coils, and the unit works great right now. It was a speedy process.

It was not a good experience with American Home Shield. The sales guy told me what was covered and I asked him an example which was my AC. I asked if freon is fully covered and he said yes. Nothing would come out of my pocket. I got the best service they have, which is $69 a month. But when I had an AC guy come out, American Home Shield only paid $10 per pound. I'm stuck with another $50 bill on top of my $75 deductible. Another problem was they hired a company on the east coast while I'm on the west coast. They had to redo the claim till they got an AC company to work on my AC unit over here on the west coast. I'm about ready to leave them and go with another company.

The service of AHS has been okay. However, I rarely get a live person. Sometimes it's hard to get through to a live body. That's what I'm not happy about. Also, one time when I ordered a service and I've had someone come out, then they told me when they got here, "That's not a covered item." But I still gotta pay $75. I don't like that either, 'cause if they would tell me that's not a covered item, I don't think I should have to pay 75. Maybe something, but not 75. For that reason, sometimes I would like to call and ask them, "Is this item covered?" and not have to fight to get a live person before I go have somebody come out to tell me that it's not covered. I like that beforehand that they tell me it's not covered.

I'm overall pleased with AHS. I have peace of mind knowing that if something goes wrong, American Home Shield will get a technician out to see about it and help out, at a good cost. When I had issues with the plumbing, I submitted a claim online and it was very smooth and easy. I filed it on a Friday and the tech was there that Tuesday. He was cool, real nice, mannerable and respectful. Great customer service and he fixed it right there.

American Home Shield has been good. We've had a claim recently and it is being addressed by them. I'm just waiting to hear back from them. In the past, they've replaced a couple of appliances as well as repaired some appliances like my microwave and washer. The claims process has been pretty smooth. I had to pay my part, and they did their part. Most of the time, the technicians have been good. But sometimes, they had to come back to fix their own work. They didn’t do the right thing the first time, but they got it fixed later. My experience has been satisfactory and good, overall.

It's a little hard to get ahold of people at American Home Shield, but it's okay. It takes about 20 minutes. I had an AC claim and the technician that came out was okay. He ended up selling me a whole new electrical system for $17,000. I got a complete new system.

We have a rental and a ceiling fan there wasn't working. The tech who came said it would be easier to replace it than fix the fan switch. He came back in a couple of weeks and changed the ceiling fan and gave the tenant a copy of a bill for $200 and some for the light fixture. But it said, “Paid. Balance: 0.” There was also a light on the entryway that has four bulbs in it and one bulb wasn't working. The tech said he would have to bend the contact but that didn't fix the problem. I would just have to get another fixture for that. The tech revised one switch that you had to keep pressure on to turn the light on. But he didn't have the right color so he said he would put a white one in there instead of an off-color one. He could have been better prepared. We've since bought a light fixture for that one and I had the tenant put that in.

I used American Home Shield's service for the pre-air conditioning check-up and my most recent was plumbing. BB Lewis repaired one issue but the other issue wouldn’t repeat itself when they were here. So, that one wasn’t fixed. It's a certain hum and vibration when I turn on the kitchen sink or when the toilet upstairs is flushed. It could be a vibration or air in the line. But I’ve had no issues with AHS so I would consider them a good option for people.

There was a leak and the tech put a gasket on to stop everything. He was the third plumber that American Home Shield sent to me and he was the only one that fixed the problem.

Initially, we had leakage form the shower and then, we found out it was leakage from two showers. The guys were out here the same day that I called. Somebody came out to take a look at it and then, they started working on it the next day. The plumbers were here and they said we need to get restoration people in because there was so much in the wall. So, they got that taken care of. I have one bathroom working but the guys found another issue in the other bathroom. American Home Shield does not cover it so it’s got to be taken care of on its own and the restoration people have to wait to finish up what they are doing.

As far as being able to have some kind of choice, what faucet would American Home Shield offer, that was a little complicated in that I had to track down one close to the price range and give it to the plumber. But my trouble with the faucet was remedied very quickly. The guys were fantastic.

We hardly ever have any claims but every time we do, nothing's ever really covered. I get that I pay the service fee, but then the contractors they send out overcharge you for everything. And I’m just better off going with someone else to begin with and I would pay less out of pocket. I’m about to cancel my contract with AHS and I would tell others not to get it. It's a waste of money.

I had an issue with the garbage disposal and the technicians came out within 24 hours. Then it broke again and they had to come the second time. Having a warranty makes things really fast and I appreciate that aspect. Like me, I'm renting, and it's a disaster on my end. That takes forever.

I was having trouble with the air conditioner. A-US Air Conditioning of Texas came out, told me what the problem was and what parts they had to replace, and then they did. There's nothing like the hot days in Texas and they were very prompt in responding and getting the repair done.

My refrigerator was leaking. The technicians were both gentlemen. They were real fast. They were pretty near perfect. They seemed to know what they were doing. So I was impressed. They solved the problem. So far, I’m really satisfied with American Home Shield.

Lightning hit and it ran through our house and did quite a bit of damage. It destroyed a freezer in the garage as well as a TV. I also had a washing machine, a dishwasher and an oven that went out. I had so much go wrong. I called American Home Shield for service and they sent a couple of different technicians out here. They came at different times, did their job, and left. Everything was satisfactory.

I had a water leak on my water heater and I like that I was able to just schedule a plumber to come out through American Home Shield. It was easy. The plumber repaired it the day he came too.

When American Home Shield sent the first person for the plumbing claim, I was not happy with the service because it was a very young guy and he told me that he couldn't do it. He told me he was gonna do some stuff that I would not agree with. So, I called for a second opinion and American Home Shield allowed me to have Taz Plumbing out. They were very easy to work with and they did a very professional and good job. I have three faucets that were not working and they fixed them. I was very happy. Next time, I want them. I don't want anybody else. I like American Home Shield. I use them when I need them and they've been wonderful. They have one more client because I referred them.

My husband called in the claim to American Home Shield and there was a response in less than 20 minutes. The guy from Lake Anna Doors knew exactly what was going on with our garage even before he got here because my husband explained it to him. So, he was prepared and had the parts, and he was able to fix the issue.

Somebody in the house inadvertently hit the bottom switch that's on the wall and that cut off everything. So when the man from Dynamic Air Flow came out here, he didn’t have to go down the basement to look at the air conditioning system. The tech was very professional and he knew exactly what the cause was. As soon as he got to the steps, he saw that the switch was in the off position. He hit the little switch and put it on the on position, and everything started working again. To keep things in the right working order, he went outside and serviced the air conditioning unit. Everything is A-OK ever since he put that switch in the right position.

So far, this is the second home that I've had with American Home Shield and I haven't had any bad experiences with American Home Shield itself. I like the peace of mind knowing that if I have an issue, it’s real quick. If something happens, I go online, I put in there what I need to be done. The calendar pops up and the calendar is always open for somebody to come out and troubleshoot an issue. Then when the calendar pops up, it's always two days later, I can have somebody out if I'm available. So, really great service.

We have submitted claims with American Home Shield a couple of times, so it was easy. We just pay the initial upfront cost, then the technician came out and took care of the problem. I liked the fact that the original tech that came out discovered that it was an electrical problem, and the initial consult that was put in was not electrical. But I didn't get charged another $100 fee and the problem still got resolved with my initial $100 payment. It was really good service. A large network of contractors are able to get out to the house fairly quickly to resolve issues, especially with the different types of appliances that are in the home.

The garage door wasn't closing and the guy from Smokey's Garage came out. There was an issue with the sensor and he did something with the center motor chain. There were a couple of things going on and he did a really good job at fixing everything for me.

The refrigerator wasn't maintaining its temperature properly and there was an icemaker issue. All City Appliance Repair did an initial video call to assess the issue. Once they determined the issue, they ordered and waited for the part to arrive. Then, they called me again to set up the time to come to the residence. It was very good with All City Appliance.

When my garbage disposal was backing up, a contractor called me and set up an appointment. Then they texted me to let me know they were coming. They came in wearing masks. They went right to the kitchen, analyzed the situation, told me what they were going to do and did what they said they were going to do. I'm not sure it's completely fixed but they did the obvious right things when they were here.

The claims process is very simple, especially with American Home Shield's app. I just log in on it and file a claim really quick. I had a claim when my dryer was not heating up. When the worker from Sears came out here, he scoped everything out and walked me through everything he was looking for. What happened was it tripped half of the breaker, so it kind of mimicked that it wasn't working. He walked me through how to determine it for next time.

The vendors that American Home Shield hooked me up with locally have been very decent people. I still gotta get in touch with the guy who put my garbage disposal in because that went out already. It's been less than a year so we have to get that fixed. Other than that, American Home Shield has done their part and their service worked for me. I have convenience and peace of mind. Their claim process is simple. I tell them what’s wrong and they would get back to me and get an appointment. I'm glad they’ve been able to come through so far.

For the most part, I'm happy with American Home Shield's service when something does happen. It would have been nice if it was break even, but it's more towards I'm paying more right now. As for the contractors, Affordable Remodeling and Design responded the fastest. The previous calls I've had were for a microwave that stopped working and a fridge, and there was a long delay between when I asked for service and when the service actually happened. It was over a month. It was scheduled really quickly, then it's, "Oh, something came up. Could you please reschedule to next week?", and then it just kept pushing. But with the most recent, they were pretty good. The techs got out here pretty promptly.

Joseph, the tech, came and explained the problem because the AC wasn’t working even though it was on. He went straight to the outside unit, found the problem and fixed it. When he came back in, he went to the attic and checked and verified all the equipment were very well. He said everything was okay and the problem that he found was a burning terminal that had a defective electrical issue. He repaired it in less than an hour and completed the job very good. So I don't have any complaints and the unit is still working fine. I was concerned about it because it's just three years old and for the central AC, three years is less than 25% of their life. This is an expensive system. But everything was good.

There was a leak on the condenser. The contractor was friendly and professional. It was quick. Overall, American Home Shield is professional. They know what they're doing.

There was a blocked pipe for the air conditioner condenser. I contacted American Home Shield for it. Somebody responded within two and a half hours, but it was a week before the techs could get to us. They were great. They came in and they had their little booties on to keep the floor clean. They spent quite a bit of time here because the air conditioning unit is up in the attic. They had to go upstairs and come back out and go outside. They didn't have any issues figuring out what the problem was since the pan was full of water. One of the pipes had just kind of slipped and it wasn't propped up anymore and it wasn't allowing the water to drain out of the pan. So, they fixed it back, and now, everything's fine. Overall, we've never had an issue with AHS. We call them and they send somebody and take care of it.

The American Home Shield website was easy to read and navigate through. I received a text message which contractor would come out who then provided excellent customer service. They notified me of the intent to arrive, what time frame, and were on time. So, they were very easy to work with. They had all the pieces with them and they were able to resolve the icemaker not making any ice quickly.

The explanations on the coverage are self-explanatory and it's good but AHS needs to choose their vendors more carefully and maybe get reviews before approving a vendor. They could put the vendor through a test and get feedback from the customer to see if it's a vendor that is worth keeping. I had an AC company out on a second property and the tenants paid twice for the service. To this day, the issue hasn't been fixed. I ended up canceling the contract on the property after paying for a year of service.

We used Plumb Genius for the last plumbing claim we had. We had a toilet backed up in our front bathroom. Technicians looked at it and the problem had something to do with a flap. They replaced a part and the toilet was fixed. After that, we haven't had any issues. The technicians and my husband talked about all the reasons that the problem could happen so we could keep that from happening again.

There were issues with the water line and the ice maker of my refrigerator. The control panel on the microwave wasn't working too. I got emails with some sort of communication that noted the names of who would coming out and the expected dates for the service. Two different people came out and they were both good. They replaced the control panel on the microwave and they fixed the water line and some of the little filter that was in the refrigerator. Everything's good.

Service requested through American Home Shield's website is easy. But contacting a live agent is almost impossible. The hold time is usually more than an hour. Once I get a service agent, it takes time because they keep asking questions. I use the website only and I don't call them anymore. I did a service request when my unit was not turning on. The tech who came fixed the issue the first time and I liked that. Everything is good right now. All in all, American Home Shield is good to have but hard to communicate with. Maybe next time I'm gonna switch to another company.

My hot water tank was not working. American Home Shield gave me the name of the plumber as well as their phone number and said that the plumber would contact me. They did. They did a great job and they had parts with them. They replaced some parts of the hot water tank. Working with my home warranty has been very good.

Whenever I have a problem with my air, I would not want to be referred to TJ Morgan. I only want A-US Air. They came out because my air condition wasn't cooling. When I made the claim with American Home Shield, the lady gave me the batch number and me the number to A-US Air who got in contact with me the same day. The tech was courteous. He was knowledgeable on what he was doing. And he got us up and running. By the time I got off of work, it was nice and cold in here. I had an issue where it probably was an issue of miscommunication, but AHS rectified the problem immediately. So overall, my experience with them has been really good. I have got me a good plan. I got AHS on both of my homes.

I'd recommend Home Shield. I call them and they take the information over the phone. They schedule the appointment then the contractor comes out and takes care of the problem within a reasonable time. We got a clog in the sink drain line and the plumber is here right now working on it. The plumbing company does a good job. They replaced the sump pump for me already, and they've done some other work for me as well. They clean up after themselves and when they leave, the problem is taken care of.

AHS is a great company and they're easy to work with. On the American Home Shield website, there was a link last year where you just click, "maintenance and mainline cleaning." This year, that link wasn't there. It's very generic. I just clicked mainline. Then it prompted me to the plumbing company. Then when they called me back to schedule the time to come out, I told them I needed the mainline cleaned.

The washing machine was still working but it stopped spinning all the water out of the clothes. The tech came out within an hour and he got it fixed right before the weekend. We were running out of towels so it was perfect. The washing machine seems to be working fine but there’s a little bit of more moisture in the towels than normal. But it could be that I don't normally do laundry.

The dryer was unserviceable, so American Home Shield gave me a price to replace it. I got a new dryer today, but I haven't gotten the monies yet. Aside from that, the contractor, Optimum, sent in a tech for a preliminary thing that normally would be enough for him to get paid, but not enough paperwork for them to do a buyout. I had to wait nine days before they had the correct paperwork to be able to do the buyout. The guy from Optimum said he had about 100 clients, so he was just probably busy. I shot him some texts and when I'd call, I always got his voicemail. But that was the only thing that was frustrating. He was very nice, knowledgeable, and told me that the dryer was not going to be able to be fixed. He also said he would turn in the ticket and that AHS would offer me a replacement or a dollar amount that that they would pay me for a buyout.

I was very satisfied with American Home Shield. They were very easy to work with. I was impressed with their claim submission process. It's much better than what it used to be. The tech got it done and he did a great job. With a warranty, you don't have to worry about the expense of not knowing for sure if something's going to go out on you or not. You're covered.

I went through American Home Shield’s website and it was a claim for the furnace. The furnace people said that the problem was caused by the water heater. They referred WL Brady Corp and made the claim. The plumbers checked the water heater unit and they saw that it was leaking in the tub. They checked the exhaust that connects towards the furnace and found that some of the piping were also incorrect. They were professional and knew what they were talking about. They were able to spot everything right away. The same gentleman who came in called me and apologized for the delay. So, tomorrow morning at 8:00, he’s coming to do all the installation. This is the very first time in all these years that I had to make a claim to American Home Shield and it was excellent.

My experience so far with American Home Shield has been very good. Whenever I've had an issue with something at my house, someone has always came out and taken care of it, so I'm very pleased with them. I woke up one morning. My house was warmer than normal. And my husband walked outside and said the air conditioner was making this weird noise. So we turned the unit off. I got on my computer. I put in a work order for someone to come out and check it out. Got a call later from someone at AHS. Told them what the problem was. She told me not to run it and that they would have someone out the next day between 9:00 and 12:00. That person was at my house at 8:53. I never had that happen. They came and took care of the problem, and all as well.

I'm satisfied with the service of AHS. It took a little long for the parts to get here. But other than that, the technician did a pretty good job when he came out. The beneficial part of having AHS is not paying for the complete part once they come out and diagnose the problem. If you’re able to pay the deductible, then they do the rest.

With everything that is going on now and not being able to get through to customer service, everything is so automated, I was happy to know that it's not that bad with American Home Shield. They don't put you on hold that long and they get on it and address the situation right away. The chain on a big device up there on the top that pulls the glass door to open had popped and the contractor was able to come out here, assess the problem, and get it fixed within 40 minutes. So, I was very satisfied with that.

We had American Home Shield on a house in Arkansas that we owned for a year. We were pleased with them at that time, so we purchased it again just this month. I only submitted one claim with them at that time in Arkansas, and this is the second claim. I did it through the app and it was very easy to take care of. The tech replaced a fan motor and the capacitor for the fan motor and my AC is still working as normal as it should be.

AHS is really good. If we ever have to get anything done, it's very convenient to do it on the app then somebody would contact us. The contractor who came for our electrical issue did good.

Our dryer was no longer heating and one of the technicians from Gen-Tech Appliances took a look and was able to fix it. He had to replace a part in the back that had gone bad and our dryer is working now. I've never had any problems with American Home Shield. They're always responsive and we haven't had any issues with any of the contract companies that they've had come out to the house. They've always been professional and able to resolve our issues. They've always called before they come to the house to let us know that they're on the way and walk us through what they did. When we had our AC looked at, there were some issues with it and the guys who came out let us know some other concerns that we may want to look into that were outside of what they were called there to do in that specific work order.

We previously had American Home Shield, and we went to another company, then we switched back over. They're a lot quicker when it comes to repair. In my recent AC claim, A-US Air Conditioning of Texas was sent and put a capacitor in. It was done the same day.

The contractors we had where we paid 50 some dollars was great. But we had a contractor, Pro Service, that overcharged us. We paid $400 for someone to come and unplug a drain. We told the tech that it wasn't working and he said he would come back. He then sent us a text message with cuss words because we complained to American Home Shield. That was a bit scary because he had been in our home. I sent an email to American Home Shield and they never connected back with me in regards to the complaint. American Home Shield should have a customer portal. Instead of waiting weeks to contact me, there should be something more recent that would be able to highlight the situation and maybe rectify that situation. They could also reassess if a particular vendor is worth keeping.

True Vine Appliance Repair came and fixed my dryer and it was perfect. The tech was in and out in less than 20 minutes and he was very professional. But I still have a microwave that has been broken since over a year ago and it hasn't been fixed. It keeps going back and forth between the contractor, Crown Mechanical, and American Home Shield. The first time the guy came out, he said he was gonna try to fix it and he would be back. He came back and he said he thought he fixed it but he was not sure it's gonna work. It didn't. It worked for about two seconds. Then, he said the motor is going to continue to run on the fan but the microwave would work until they could get the part. But that didn't work. It worked for maybe a day. They said that since that patch didn't work, they were gonna have to order a part. But we're in the middle of COVID and they said they can't get parts. Every call was like, “Sorry. Still waiting for parts.”

We had plumbers come out, they had to break through the wall. Then, later on, once we realized it was not leaking anymore, they had to call AHS to have someone come and patch the wall with drywall. The guy that came out was quick and clean. He was in and out in no time.

I noticed that the bottom where the hot water heater stands was wet and the contractor provided good communication. The technicians were very friendly and insightful as far as explaining everything they were doing and what needed to be done. They had to add an extra part because of the way they now configure the hot water heater. We had to have a conversion put on and they explained to me what the conversion was. I was very pleased with every aspect of the experience.

Having a home warranty gives you a little relief from worrying about appliances breaking down and having to shell out a lot of money at one given time. Also, they give you a recommendation on service people to come and check out an issue and to try to fix it first. That's a good comfort and I like that because I don’t have the foggiest idea who to call if my refrigerator or stove went out. American Home Shield is a national organization and they have affiliations with many different vendors so they give a little bit more assurance on that. We had a problem with our microwave and oven and everything went fine. I'm very satisfied and I will be with American Home Shield for many more years.

The plumber asked to come earlier than he was supposed to and fixed the sink leak with no problem. He explained everything and I was very pleased with him. With the claim for my air conditioner, though we ended up getting it fixed, the contractor was going back and forth, trying to figure out what the problem was.

The technician came out the very next day after I called American Home Shield to file my plumbing claim. He was very professional and explained to me what was going on. So, he was informative. Everything is perfect now. When my refrigerator messed up, it was the best experience, too. But last year, I had a claim about my heat and that was a mess. I complained to AHS about it. I noticed that my heat wasn't working, and so a guy came out. It took some days for them to come out, but he came out. Then he came back and told me that I would have to put in another request for that. It meant that I would have to pay another $75. So I was like, “Okay. So, I paid $75 for nothing being done for you to come out and tell me that, oh, you can't do this until this right here is done.”

The tech from Andrew Farren Plumbing tried alternative measures to get the water heater working. He tried putting a part on it but he said it wasn't doing what it's supposed to do. That's when he said it's too old. I'm waiting for them to get a new unit and it's been two weeks. I called American Home Shield last week and they said that it's gonna be 700 and something dollars out of pocket from me for parts, which is a lot of money. It’s totally unfair. I was so excited to get them because of the commercial and what they said they provided. But the $700 something parts is crazy. I might as well go in and find someone to put layaway on the water heater. This is something that they need to overview their process.

In the couple of instances that I used American Home Shield, it worked fine. For small instances, it’s great. But for large deals, like water heaters and air conditioning, it hasn't been as smooth as I would like for it to be. The more money that AHS has to spend, the less service you get. I have a $75 deal now for a person they sent to do my water heater and it wasn't done properly. The deal was never good so right now, AHS is still holding my $75. I had another job done and it seems to me they should have applied that $75 towards the next job instead of it going away and waiting on me to do a water heater. And I didn't do the water heater because they never gave me a quote that was acceptable to me. The people that they use to do their service needs to communicate with the clients a little better.

American Home Shield is very responsive. All I gotta do is pay my $100 and they're on their way. My faucet was leaking. The first group of folks didn't do the fix right. So I had to do it all over again and the contractor, Northwest Sundance, did it right the first time. So, I'm very impressed with them. It was simply changing the washer. It worked. They realized they had to put a hose bib in and cut out a hole in the drywall in the garage to replace the old one. They did some welding and lots of other stuff. They cut in such a manner that they could put the drywall back and they didn't have to tape it or put drywall paste on it. It was simple and it took them a minute to do it right. But they did it and they didn't make a mess.

We weren't getting any hot water to the kitchen and there was a leak from some of the pipes underneath the sink. I dialed AHS's 800 number that I saw on one of the forms and it wasn't difficult to get through to them. But nothing that was promised worked out very well. Plumbing the Rightway came out and the plumber said that the plumbing wasn't hooked up correctly. He tried to tell me it was gonna be a $900 fix and that the warranty wouldn't cover it. But I had my own personal plumber come out and they said that everything was hooked up fine. My plumber fixed the stopped-up drain and everything in like two seconds.

I've been with AHS for over 20 years and I have never had a problem. The claims process could be worked on though, 'cause I am a senior citizen and I can't get around. When I need something fixed or something happens, I can't wait days. I had a drain stoppage recently. I didn't wait that long for the drain stoppage, which was very good. But sometimes, if I need my furnace worked on, it takes 48 hours and that's a long time.

The AC unit was tripping the breaker every time we went to turn it on. We called American Home Shield and scheduled a contractor to come out. Then I figured out it was a compressor issue so I replaced the compressor and that seemed to do it. We had the guy look at the unit and make sure everything was good. He was awesome. We're definitely gonna be renewing with American Home Shield.

American Home Shield had things fixed every time I had a problem. The techs have always been courteous and informative. They do the best they can do. If something doesn't work, they throw parts at it. When it comes to replacing the actual appliance, American Home Shield says they would replace it with something new. But I have yet to see that. The only time I got ripped off was when I had a water heater that went out. A technician came out and replaced it. He then said I had to pay another $600 for some code thing. I didn't know any better so I paid. I asked American Home Shield about it and they said I didn't have to pay the technician anything. I was to call them and they were going to take care of it.

AHS doesn't notify you of what's going on half the time. I submit my claims online but I have to call in and get status updates because their website just says "it's in progress." It doesn't give any notes and doesn't tell you if the contractor's being dispatched or give you an actual ETA. At the beginning of the year, I was waiting for a new furnace. I went 12 days without heat when it was in the negatives. I talked to the company and they said that AHS has not approved it yet. So I called AHS. What was going on? Do they not communicate? It was a crap show.

The dryer was not heating up and when spinning the clothes, it was making black marks. The contractor came yesterday but they didn’t fix it. They found some parts broken and ordered them, and they’re supposed to come back in a couple of days to receive the part. AHS has been fine so far. If the service is done right, I like it.

It's a little difficult to submit a claim with AHS. Customer service quality is typically good. But it seems as if the idea is to not talk to customer service, that if you call, they want you to do everything through the automated system, and then once you set it up, it's a text message or an email. You really don't get to their customer rep unless there's a major issue.

My air conditioner stopped working. Greenway Home came out and they were friendly.

I have a little bit of a problem with paying the 500 and some odd dollars to have the insurance, and having to pay $75 every visit. There's no end to it. If I call AHS five times, it's going to be $75 five times and it shouldn't be that way. There should be a cap on what the service is going to cost me. Other than that, their customer services have been great. I've used the warranty when my washer and dryer both quit at different times. I also had plumbing problems and the people that they were sending out had been very professional in every way.

The plumbing was backing up into the shower, and it wasn't draining properly. The toilets weren't flushing and draining properly too. Whenever we would run water, one of the toilets would bubble up. It was a lot of back-up. I put a claim in and when the contractor came, they said that it was backed up to the alley. It was behind my house, where it connects to the other pipe that connects to everyone else's. He went behind my fence in the alley and said that he cleared it. But I'm going to call the contractor tomorrow because it started backing up again. It's doing the slow drain than it was before and my other toilet is bubbling up. But the contractor did a really great job when they were here. They were really professional and I'm really glad that AHS selected them to bring out to my home. I really do appreciate that.

I had a couple of issues and I wasn't sure what was causing them. I was told to put coffee in the toilet so I could tell if it had a leak in it. So that was what I had going on and they took care of it. The tech was very great. I really appreciated him a lot. I was happy with the claims process. I had another company come out for the air conditioner recently. But I wish I could get the company the very next day. It was like if I didn't answer the phone first thing when AHS called, I never could get the company right away.

They came to fix my dryer, and 6 months later the next serviceman came to say they never properly fixed the dryer. I was unable to get a refund for the 1st $100 repair because they said it was over 30 days. MORE SERIOUS, on the Friday before the July 4th holiday weekend my air conditioning went out. 2X they sent the same incorrect company to the fix problem. When the repair person reported the consistent error, they said they would send a person immediately. I called daily, received no service, many promises and no follow-through. I’m 70 yrs old and it was 95 degrees.

I was having issues with two outlets. One in the bathroom where the GFCI switch was throwing and wouldn't come back on, and the other was an outlet outside of the bathroom that wasn't working. The contractor isolated the problem to a third outlet that had some sort of disconnect associated with it that was causing the other two to have the issue. They got that resolved. After this experience with American Home Shield, I would definitely recommend them for new buyers. This was the second time that I had to use them since getting the property in March and both times, it was a good experience. The only thing was the calling in and getting the proper option. Selection was a little bit difficult, but nothing that was unmanageable. All in all, if you're calling and putting an order in via the audio phone option, the menu options coulda been a little more clear on what to select.

AHS is really good so I continue to buy the policy. I'm satisfied. The response is very quick and they solve the problem.

I pay every month for a Home Shield warranty. When I have a claim, I go on their website and click a few buttons. They send somebody right out. I used their service when my garage door was not opening. It's included in the covered devices on my plan. I was given the name of the company coming out, their address, and phone number. I got info via email, text message, and on my account dashboard.

The garage door was busted up and off the hinges. I called American Home Shield and I told them what the problem was but they did not tell me that my warranty did not cover that. They charged me $100 and when the contractor, Ace’s, came over and checked it out they said it's not covered by warranty. I called American Home Shield to see if I could get a refund and they only gave me $50 back. They wouldn't give me the total 100 because it was a service call. I told American Home Shield specifically what was wrong with the garage door and I sent a picture of it to Ace's but they still came out. One of them should have caught it. I was very unsatisfied.

The AC wasn't cooling and the house was continually getting warmer. The guy from Fast Response Heating & Cooling added refrigerant to it and it's working well now. He was great.

I had two claims recently - one was my toilet, and one was my water heater. The one for the toilet was a little bit of a pain because apparently, American Home Shield assigned me to a plumbing company that no longer works for them. The company would not pick up the phone for American Home Shield. The woman from American Home Shield needed to talk to them in order to cancel. I had to call them on three-way because that was the only way that company would pick up. But after that little hiccup and we got a different vendor, everything was fine. The guy who they sent out twice is really good. I would highly recommend him. He's quick, straight to the point, and very professional. I have hired handymen on my own, and they have turned around and sent me texts trying to hit on me. That is very frustrating, annoying and demeaning as a single woman. The fact that American Home Shield kind of alleviates from that is why I use them.

AHS is good. So far, I've had a few things done and everyone that they've gotten for me in helping me has been really good. I had a leaky pipe underneath my bathroom sink recently. I contacted AHS. Then they said they put my claim to WM Ryan. The service provided was good.

The toilet was not functioning properly. I called American Home Shield, explained the problem, and they sent out a guy. He came out and introduced himself. I showed him where the bathroom was and told him what the problem was. He made the repairs and left. I’ve used American Home Shield since 2001 and I'm very satisfied with it.

The air conditioner stopped cooling and we ended up having a burnt-out capacitor. The tech was very good. He answered all of my questions and he was very thorough. He looked at the external unit as well as the internal unit and found some things, and he filled up my Freon on the outside. He went above and beyond what he could have done so I'm very appreciative of that. The service with American Home Shield is great. So far, we’ve had to do two claims and they've both been good. I’m very happy with the coverage and the interaction with AHS and the vendors that they have sent out.

United Air Temp came out for our AC and I was told that the panel was bad. It didn't take long for the tech to diagnose it. He had the part and he fixed it. It was repaired that day. I was very pleased with the service. I would recommend AHS.

American Home Shield is terrific. I had an air conditioning repair thru them and the process was very simple. The contractor instructed me on the way it operates correctly and resolved the issue.

American Home Shield answers their phone in a timely manner. Even if AHS was a little more expensive than Fidelity, which I had before, I would have chosen it so I can talk to somebody. I'm busy. I don't have time to sit on hold for an hour. However, there were no middle-tier options for replacement. It was either you get the most basic option for replacement, or you spend $600 for a higher-end model. So I ended up doing the cash-out and buying a mid-range appliance on my own. 805 Appliance came out recently. They were great. I originally had somebody else slotted for it, but then I received no call. I called them. They were unprofessional and unresponsive, so I said, “Can I pick someone else?” American Home Shield said, “Sure.” They got 805 and I was really glad I did that. They came out quickly.

I used American Home Shield for my garage door. The last problem I had was the AC unit wasn't cooling down. A guy came out and put the refrigerant in it. I had to call them back out again about two months later and the guy came out again. He put some more refrigerant in there and also repaired the cover. I felt satisfied with the work. They were very courteous and professional about it. I would use them again 'cause that's who American Home Shield uses. My sister just bought her house, and I recommended American Home Shield to her. I shared with her some of the coverages that I thought that she would have, especially when you're buying a home that's not newly built. But even if it were, you should still have one because things do go wrong.

The washing machine wouldn't spin and the first man that AHS sent out was a disaster. He worded the issue wrongly that AHS didn't want to replace the part. So, I had a second opinion. It seemed that he just didn't want to repair it as the second tech who came out was able to add a control that was broken. He was great and everything's working fine now.

Anytime I had a repair, American Home Shield sent somebody out who was qualified and professional. I'm happy. Recently, my pool pump was leaking. I’m glad the contractor responded quick on this because I have to run the pool every day to not get algae in there. However, sometimes it’s hard to get somebody out. Texas is really hot. If the AC goes out, it is really miserable in the house. I'm glad I didn't have that problem yet but American Home Shield should have more options of contractors if one contractor cannot fulfill it and say, “I’ll be coming tomorrow or the next day."

I've had issues with my air conditioning. The company came right away and it took them about 45 minutes to fix it. The tech came to tell me it was done and he told me what had happened. Luckily for me that they carry parts in the van. It's been working excellent ever since. One of the past experiences with our air conditioning, the company AHS sent gave the time period which was between 10:00 to 2:00. By the time they get ahold of me, it was way after. He apologized because he was overwhelmed with services to do. But once he showed up, he took care of the problem. Other than that, I really haven't had any problems. They came and it was fixed. AHS should have more services or companies that work on air conditioning because that's in demand.

American Home Shield is the second home insurance that I've had and the best one so far. I've had them for years and their coverage has been surprisingly really good. Everything that we had a claim for was covered. We had people come out three times and they have all been polite. We had a claim for an electrical issue and an air conditioner. The claim process was painless.

The refrigerator was leaking water. Somebody came in and he fixed it. The guy was very nice. He did a good job and I'm happy. As far as filing the claim to American Home Shield, I tried to get online to communicate it online, but we cannot get through. So, I called in the telephone, and I spoke to somebody.

My air conditioner stopped working then it started again. I called American Home Shield and I was fully satisfied with the contractor. They were very efficient and got it all taken care of right away. Everything was good.

I call in to submit a claim and then American Home Shield sends a service guy out. I pay a deductible and then the technician inspects what's going on and repairs it. Every technician that's ever come out here has been always nice. I would never be without American Home Shield.

So far, the service of AHS is good. I like the process. When there's an issue, it's very quick to make an appointment. I recently had my air conditioner go down. I put a request in, the techs came out the next day, fixed my issue and I got no problems. I love the service. Eagle Air was good. They did what they had to do.

We had a leaking water heater. We called and had to wait one whole day, during which the whole water heater completely went down and it was gone. Big Orange then came the following day and they were excellent. They were in a vehicle that was marked and they had all the equipment. They told us they had to wait for the water heater to be approved by American Home Shield then picked up. It was two days later. Everything is working great now. We are able to pay an insurance premium to make sure that we have coverage in case service is ever needed. American Home Shield makes good referrals for the repairs when the work request is put in. It's been good.

The techs fixed the refrigerator once but it started leaking again. And it froze up and cracked some of the plastic on the inside. So, I thought they would replace it, but they didn't. American Home Shield sent the repairman, came out and just unthawed it or unplugged something. Other than that, AHS gets the job done. The claims process is straightforward and has always been pretty good. If something big breaks, I don't have to come up with a lot of money at once. It's usually covered under the warranty.

When I need something, contractors come. With the AC, it’s understandable when they couldn’t come because we had the snow. Everybody was busy. Recently, I had visitors over and my upstairs toilet was gushing water. The plumber came. It took a while for him to come. I was upset because I called them on Friday, and I didn’t get a plumber on the weekend. I had to wait until Monday. But they came and they were good. People are like, “Why am I paying insurance every week -- every month?” But it's like with my AC unit, anybody else would have charged me an arm and leg. American Home Shield just charged me 100 bucks. So, things that are major, it pays to have insurance like that. They’ve been great to me.

American Home Shield's process so far has been very smooth and responsive. We had a technician who was very professional, polite, and knowledgeable. He did everything that was expected and asked. Overall, it was a very good experience.

I was with them three weeks and I already went to somebody else. I had the need for plumbing work done and the techs had to go through a wall. AHS only covers up to $1,000. And anybody knows, if you’re doing anything with opening a wall for plumbing, it'd already be over 1000. It was the same thing for my septic tank. AHS was not covering enough and they were leaving me in a position where I would have to pay more out-of-pocket than what they're covering.

My washing machine's indicator that tells it to stop filling malfunctioned, and my entire floor flooded. The tech came the next day, but he didn't do any work for weeks. AHS said they had to wait on a part, which I thought was odd. He already knew what the problem was, but he had to order a part. I was quite upset. It took way too long to fix, but he did fix it. American Home Shield has been good. Before the washer had its fit, my dryer quit working, and that took longer. I had a fridge mess up once and they've been fine. They sent people right over and, usually, it gets fixed in no time. I love American Home Shield. But they should pick more reliable repair people.

You can mostly do everything online so I like that option for claims. It’s a lot easier when done that way. Sometimes if you call, you might not get someone right away. Once you put in a claim, someone normally calls within 24 hours to set up the appointment. There may be another 24 or 48 hours until a contractor comes out. When there was a leak in one of the pipes in the basement, the techs were timely. Everything went well and they fixed the leak.

The AC was not cooling and the gentleman was here within two hours since placing a request with AHS. He went down to where our unit was, checked it out, and it was a capacitor and the fan that were both out. He had to replace them and he had the unit going again within three hours. But he had to leave a couple of different times to get parts, then he come back. We were extremely satisfied with the service.

I had a light switch repaired and a doorbell. From start to finish, the repair took about four days in total. It was electricity and American Home Shield had to find somebody to take the job. The gentleman showed up and asked me if I cared if he wore a mask or not. He came in and was very pleasant. He pointed out that he wanted to know where the stuff was. I showed him where it was and he got right to work. He made sure the faceplates were back on properly. He took the switch out, tinkered with it for a while and made that work. He gave himself some credit 'cause I had a Ring app on my door, and he said normally you can't get the Ring app and the doorbell to work, but he got both the Ring app and the doorbell to work. I was very pleased about that.

We had a minor call on the refrigerator and the individual came out timely and did a very nice job. We were pleased with that. But I have a major project that I placed with American Home Shield probably a month and a half ago. I had the hot water heater checked out and they sent a man out who said it needs replacing. It's a large one so it's on backorder and has been on backorder for some time while it continues to leak. There are 75-gallon water heaters available, but they must order from somebody specifically and get a good price. But that doesn't make me happy. They could probably have a date on which they back order. If not filled, then they could leave their standard supplier and go find something because they have a customer that needs it. Other than the problem with this one, American Home Shield has met our needs.

The fan of the AC unit wasn't blowing. It was making this weird noise and it wasn't getting cool in the house. Whenever the repair guy came to check it out, it just needed a new motor. But he is a professional and he knows what he's doing. He doesn't carry motors with him. So he went to get one, and came right back and installed it, and everything was functioning normally. So it was rather quick. If I did not have the warranty, then I would’ve had to pay for a $500 AC motor and that's not even including labor and time.

The AC stopped working and Integrity Air Conditioning Service came out. American Home Shield sent them out before when we had an issue on our condo and they've always been very professional. If they tell they're going to be there, they're there. It's just that when our air conditioner went out, we were without air for quite a while for it to be a Florida state. At least I was able to have somewhere to go while my air was down, but somebody else may not.

American Home Shield is quick, and the problem always gets solved. I'm very satisfied. Recently, something in our dryer needed to be fixed, and the claims process was very seamless. The repair company took a couple of days to come out because of my scheduling, but they were good.

I’ve got a split ductless system and then I’ve got a main AC system. Royal Flush did the main AC system. There are three floors in my house and there’s a thermostat on each floor. There are only two units outside. The bigger unit controls both the upstairs and the second floor. Then about three days ago, the upstairs stopped cooling. One of the bedrooms downstairs that my wife uses as an office got super ice cold and we couldn’t figure out what was going on. So we turned everything off, but the fan for the second unit continued on.

The people that came out to fix the hot water heater were great. They got it fixed and taken care of. Everything went good there. It took over a month for them to get out there and fix it, but the problem was the communication with American Home Shield. If it was for somebody that could understand me and got me through somebody that I could talk to better on the phone, stuff would have been a lot better.

The AC was no longer blowing cold air and I thought it was the thermostat, but it turned out to be something else. The techs came out on the same day that they called and scheduled the service. They gave me a timeframe and they got there on the early part of the timeframe. They had to replace something and they finished the repair before the end of the day, so that night, we were able to have air. The techs were very efficient and they had really great customer service. They did what they needed to do. After we paid the fee to AHS, we didn't have to pay anything to the technician. But if we had to pay for that out of pocket, we would have had a bigger expense than just a $100-deposit thing that we had to do.

I've had some bad experiences before, but the recent tech was awesome. The contractor came out there because the tub wouldn't turn. When they got here, the tech thought it was the belt, but it wasn't. Some rollers in there weren't working. He had to get a part. He was an awesome technician and did an awesome job. He cleaned up his mess and was very polite. Told us everything that was wrong with the unit and fixed it. It works perfect and we're happy with it.

My issue was an AC start-up switch. It ended up being a little piece that was running weak. The problem was, we called American Home Shield on a Friday and it was 90 degrees outside. I raised a little Cain for AHS to send somebody else because the people they sent initially said, “We're not doing anything for two days because there might be a tropical storm.” But the tropical storm never even hit here and we didn't get the AC fixed until Monday. If I got to pay $100 upfront, I should be able to get somebody out to my house within a couple of hours. It makes me feel like I'm giving AHS money and they're not doing anything to earn it even though I pay them every month. Other than that MJS Services was good. The tech looked at the issue, got a part and fixed the problem. It was great.

We had called American Home Shield regarding our dishwasher that we needed to replace, which the tech did bring. He was professional, friendly and he looked at our setup and then said that he wouldn't be able to install it because of the lack of the air gap in the sink. Then he said that we would be needing to make the modifications ourselves. But when we were looking at our contract, it said that AHS would be responsible for any modifications that were needed. Making the claim was easy and getting the dishwasher out here was pretty quick, but having this mix-up of who's responsible for making those modifications was kind of bothersome. When I called American Home Shield again to ask them about it, the rep said nothing about our contracts having the repairs or modifications in it.

I was having a problem with my dishwasher and Home Shield sent someone out. He looked at it and said he would order a part. I waited and four weeks later the tech came back. He told my husband he put the part on there. My husband was there with him and all he saw was a hose in his hand. The dishwasher is still running bad and there is still water coming in from the sink water into the dishwasher. I told Home Shield that the tech didn't fix the dishwasher. The rep said they closed the service on it even though it was not repaired. She then sent GE and the tech from there said the dishwasher couldn't be fixed. I haven't heard anything back from the home warranty and the repair company. I like Home Shield but they are about to lose my business because this is crazy.

We moved one house to Old Republic because of terrible service. The AC was down and we called American Home Shield. It took a week in Houston heat for them to get somebody there. Old Republic's response time to fix is faster. I just had a ticket because the refrigerator went out and American Home Shield was prompt. In nanoseconds, a technician was assigned. But then the technicians they are selecting are overbooked. It took four days for a technician to get there. With Old Republic, technicians would have gotten there the next day. That aside, we made a claim when our bathroom outlet did not have power. American Home Shield sent out someone that determined within seconds that a wire was loose and he tightened it. The repair took about five minutes and we had power.

American Home Shield always has an answer for me. We had multiple issues where I had to call back and ask what about this or that, and they were always great. When our unit was leaking out all the coolant, repair people came and said they could either fix the unit and it was going to cost me $2,000 or they could replace the unit for $8,000. I chose to have the unit replaced and be done with it because it was a very old one. American Home Shield gave $1,000 for the cost.

The contractor had to reschedule. But then the tech did come out that same week when they called. He did a good job. He was very friendly and professional. However, he has to come back because there wasn't a card in garbage disposal I had and the new part has a cord. So, he has to mount a new outlet on the inside of my cabinet. But I haven't heard from him yet.

Everything is very professional and thorough with AHS. I've recommended them to my family members because once you put in a call, they respond within 24 hours, and someone is usually here the next day or sometimes the same day. They keep me updated on any improvements. I get emails, too, from them indicating it's time to check up on my heater or my air conditioning unit. Recently, the pipes underneath the sink were leaking and the plumbers who came were great. They've been there before. It was a shock that some things weren't covered but I reviewed the contract and spoke to someone yesterday regarding upgrading the policy next year.

The claim submission is easy online. But the people that American Home Shield send us to fix the item wasn't reliable. It took them 60 days after, from the day they visited the washing machine, and they said they would order the part. After that, it was hard to contact them to get a status. After 60 days, they finally contacted me. And I wasn't very happy with AHS, too, because their customer service wasn't helpful. They rerouted me to overseas, which is in the Philippines. And all those people could do is look at what is on the screen and tell me what they are looking at, and cannot help me. Every time I tried to call the phone, I keep being directed overseas. And the only reason I finally got a response from them is when I filed a complaint with the Better Business Bureau.

The contractor came out and repaired the leak. They explained me what they were gonna do. First, they looked for where the leak came from and they told me that was what we needed to do. The leak was coming from the main water pipe underground. They were good. They knew what they were doing.

We moved the washer from a ground location up to an upper floor in a newly renovated laundry room. When it's going through its cycle and gets to the spin cycle, there's a period of time where it's not at a real low speed and it's not at the highest speed. But as it's progressively getting faster and faster, it really starts to shake considerably. We were concerned since it wasn't doing that before and we didn't know if it was because we put it on an upper level.

The water heater was out. It was leaking out of the bottom. Infinity Plumbing was very good. They had to replace the entire unit and bring it up to city code. They had to do $755 worth more work. However, I got a bill from American Home Shield today for $100 for the initial visit when Infinity Plumbing came out but they took out money right there at the very beginning.

My AC was making a weird whistling noise, and it ended up freezing up. I called American Home Shield that afternoon and the next day, a contractor called me. They were able to fit me in the next day which I'm grateful for because my mom and I have health issues and not having an AC is not good for us. When they came, they called me to let me know that the compressor was still good but it was low on freon. The only thing I hate is I had to pay. American Home Shield only paid $10 per pound which sucks. I already had to pay $75 to American Home Shield for the contractor to come out and I had to pay an additional $166 which I didn't have for the freon. I had to dip into some bill money which kinda put me in a bind. I pay almost $70 a month, and I rarely use the coverage. I would think that they would cover a little bit more on certain things.

The condensing unit of the air conditioning wasn't working and it was blowing out warm air in the inside. So, the actual unit outside was not turning on. I went online and signed into my account with American Home Shield and filled out a request form. They texted the picture of how the contractor looked and where they were coming from. I could track them while they were in route to my house. The techs were nice and they did their job. The AC works and it’s cold in here. AHS is good and I like them. I have no problems. They always come out and fix things that need to be fixed in a timely manner.

We're renting from our grandparents and there is an American Home Shield in their name for the home. But anytime we are the ones making the claims. We had multiple problems with certain things. We called out for the AC five times this year and they were just replacing one little piece each time. In the meantime, we were without AC for two or three days with four kids in the heat. That was frustrating. At what point do they replace the unit or service it better? We also had a problem with our electrical box and even though a slot was burnt out, they just moved breakers around. That was fine and it works. But they could have replaced the box because you lose slots and things. American Home Shield's coverage could be a little bit better. But for the most part, we're satisfied.

A riser was leaking from a toilet in the guest bathroom and Higerd Plumbing replaced the waterline. I've had American Home Shield for a year on this particular unit although they've come complimentary with a couple of houses that I bought. So, I've had experience with them prior. This particular claim was easy but I’ve had bad experiences with them on other things that have broken that were not so easy as a leaky toilet as well as an AC system that didn't work and they made the process quite miserable.

AHS responded in pretty good time. I got the information from them regarding the company which is going to do the service for my bathroom and kitchen faucet. Price Right Plumbing gave a window of four hours between 12:00 and 4:00. They came within that range. They got everything taken care of according to them. But then, I have to call them back because the bathroom was doing the same sound that it was doing before but with less frequency. They said they have to go back to AHS for re-authorization. So, I called AHS again and I explained to the lady rep. She immediately sent a notice to Price Right and told them to come back. They scheduled the next day and fixed the problem. They did a good job.

So far, I've had no problems with American Home Shield. We had a ceiling fan and one of the blades was broken off. Alpine Electric took the old fan down and put up a new one. They did a good job.

The AC upstairs was not heating and taking too long to cool. I put a claim in with American Home Shield online and the process of requesting for service is so flawless. I didn't have to call and talk to people a million times. Phil’s Good A/C & Heating was assigned and they gave us a call. They told us the times they were going to come and somebody came when my wife was at home. The tech realized most of the air outlets were closed that’s why it was not cooling. He went around and opened them. It was very honest of him that we needed just to open up the air outlets more.

The water tap was leaking in the bedroom bathroom and living room bathroom and in my kitchen, the garbage disposal was leaking. I called American Home Shield and said I needed an appointment. They were very nice. Someone called me and they scheduled the time. Then they came and everything was fixed. They were professional.

The code on our display kept popping up as F7. On the oven itself, when the F7 code came on, it would turn the oven off and then continue beeping. When the techs got to our house, they were very professional and we had a good conversation. They were very interactive and really respectful of our house and everything there. We got a new unit but it's a bit too big as far as the backside for what we had. So it's still sitting out and not installed. With the options that we had from American Home Shield, the one that fit exactly was not available for us. But AHS is one of the best things you can possibly acquire for homeownership. They are professionals through and through. Everybody that they recommend is professional as well and timely. And it takes a lot of your worries away.