American Home Shield Reviews

The tech that came for our electric sockets was knowledgeable. He explained what he was doing. It was a favorable experience.

The heat completely turned off one day after working the previous day. I put in the order for someone to come out and Henson came out. It turned out to be a issue with the thermostat, which they went ahead and put in a new one. The tech was here for about an hour total. He was very professional and people-oriented. I knew he wasn't lying about anything he said. He wasn't trying to upsell me on anything. So it was a good experience. Submitting the claim was a simple process. But the only thing was that I didn't see every option on there. For example, I had to put in another claim with my fireplace but it wasn't on there at all. But the cost to have the insurance is completely fine. I didn't have to pay for the thermostat when it needed to be changed because it was under warranty, so it's really beneficial.

The only problem is you deal with people in the Philippines so the language barrier is very tough. Just like most of the customer service, they are foreign and it's hard to understand. They just wanna do their job. They probably do it well. Unfortunately, American Home Shield will just get you the first contractor available. We request a certain one because they came out here and did superior service. But when you ask, "Hey, this is the provider we want, because the other providers have come out and done shoddy work or not work up to satisfactory," when you get them off a script is when you start having the problems with them. It was the contractor that was able to get everything done. AHS is useless in my eyes. Horrible. With the service that I got, we won't renew it.

I moved into my home November of last year. I kept the home warranty that was on the house which is AHS. It's something good to have because I've used it twice since I've been there. I just paid the $75 which is the upfront fee when I make the call. I've never had to come out of my pocket for what was done. They've sent the same company out both times and they were very prompt.

Central Ohio Home Maintenance was dispatched out and addressed my garbage disposal and my toilet running issues. They had three people come and I wasn't expecting that. It would have been nice to know in advance about the three people that were coming. But I liked the fact that they worked together to get it done quickly so that was nice. They were very kind and efficient. I really liked them. I haven’t always had the best experiences with American Home Shield. The one before that wasn’t very good. But the convenience of the services that they offer is still worth getting the home warranty. Aside from the long wait and the multiple contacts that I may have to make, it eventually gets resolved.

We had issues with a couple of microwaves and dishwashers and the tech was able to fix one of them and the other microwave. With the dishwasher, he said there was some part that he needed to replace. With the microwave, the problem was even though they changed the fuse, it kept on failing within 10 days. I let the technician know about it. He said, “I need to talk with American Home Shield to figure it out.” Maybe he thought they might need a replacement. He did good.

I called American Home Shield because my heat had not been working properly. The guy that came out was a really good technician. He went up into my attic and he cleaned something like a coil. He said it was really dirty. He said that that should get cleaned every year. I had just replaced my air filters two days ago before he got there. Once he cleaned that coil, the heat started working and my thermostat was working properly. I also used American Home Shield twice before and it was good. One time, my water heater was leaking at the top. The guys came out and fixed that. Then, they came out for my AC unit that wasn't pushing right. They said it would cost some money to get Freon put into the unit, so I just went on and got a new unit.

I've had two claims with AHS. It wasn’t difficult to submit the claims. The difficulty is getting them to finish the work. The oven was before Christmas and that's still not fixed. The tech's waiting for parts and he's not been in contact with me so that's very frustrating. For the second claim, I have a pump and it was overflowing. The plumber that came out just tapped on the pipe and he said it's fixed. But, it's not fixed because it could be a loose wire. So I wasn't happy with either experience. I'd love to see AHS follow up on their workers that they're hiring.

I had a kitchen faucet leaking and there was a part that was broken in the thing. I went through the online claims process of AHS because you can't seem to get through on the phone and it was easy. They told me I'd get something from the contractor the next business day but that was the holiday weekend, so I knew I wouldn't get contacted until that following Monday. When the tech came out, he had to replace the part in the stem and he was exceptional. The faucet has been operating perfectly since then and it's not running my water bill up.

The heat pump was making a constant noise. It was very loud and something was obviously wrong with it. The contractor came out and replaced a motor that was going bad. They did a fantastic job and they were very nice people.

Our furnace was ticking when I tried to ignite it. I called American Home Shield to make a claim for that because our account number was wrong. I was told that a contractor would call me. The service guy who came was very well mannered and he explained everything clearly. He told me what I need to do in the future. He was very good.

Everything gets done right with American Home Shield. I called in about my furnace and when the guy came, my son said everything got fixed in 15 minutes. It was quick service and the furnace is working very well.

I expressed the concerned and it was addressed in a timely manner.

We had a hot water leak in one of our condos and the tenant, a pregnant lady, needed to have the hot water tank replaced. We put the request in to American Home Shield but it was not even addressed until three days later. We submitted a request online, tried to call, talked to folks, and the best explanation we got on the following Monday was that it should have been entered as a high priority complaint. The complaint form doesn't have that. We've called multiple times so somebody should understand that's what it was. Even if we didn't say it, a hot water leak is an emergency. Our tenant had to go and live with relatives and we had to compensate her for that. When we called multiple times and talked to somebody, we were told it was being reviewed. Then, they finally approved it.

Hopwood Electric was awesome. They did a good job and was super helpful with all of our questions. Submitting a claim was very easy. You go to the website and then, they have dropdowns that narrow it down for you. For this one, I had so many little things on and I just put Other. When the contractor came in, we showed them around and they were able to help us a lot. Everything was great. I would recommend AHS for sure especially for first-time homebuyers.

I had a heating issue recently and the claim was handled very well. They were having trouble in the house with the air. It wasn't warming up properly, and the contractor came out and fixed it in no time. Submitting it was easy. We just went online, we filed the claim, and the techs were out in like 24 hours. American Home Shield is pretty good. To me, even though the payment is monthly, it’s still more affordable than coming up the one lump sum. Every time we had an issue, we called, and they were able to solve the problem.

We had Choice Home Warranty before and they were really bad. So, I started looking online for others. And my dad used American Home Shield before. When the furnace was not working, I notified AHS online and the website was easy to use. It was Christmas Eve when I made the claim. So, it ended up being a couple of days after that before someone came out. AHS called and told me that Greenway would be doing the work. First thing that next morning, I got a call from them letting me know that they would be out. They were then out within a couple of hours. They cleaned the flame sensor, and replaced the igniter and the main computer board. Everything is working well. I would recommend AHS. They have done a good job.

Submitting claims to American Home Shield is painful partly because I can never get the online system to work the way it needs to work in order to request specific services. They keep changing my account number so it makes it difficult to log in. I have several lung diseases and I'm quite sick. Typically, when we have a home repair, there is some sort of health care urgency. We can't be without electricity and we can't let leaks go unaddressed because I'm allergic to mold. Because of my asthma, COPD, and the two other lung diseases I have, I often have to ask for expedited service. There is no option for requesting medical expedite for service when I go online. So, I'm left with the telephone option and I have to wait a ridiculously long time. But, once I get a new claim submitted, the system works. AHS's vendors really value their relationship with them. AHS jumps through hoops to make sure they get a quality person to do quality work.

We had a plumbing issue and the contractor had to order a part so they're not done with the job yet. There have been other things like our refrigerator, and that was a different company. American Home Shield is good. We're fine so far.

The guy from Pop-A-Lock was sent to change my locks. He came in a timely manner and he handled his business and left. He did a great job and I appreciated his professionalism.

Getting ahold of somebody is difficult. Scheduling is easy, at least when you get the company assignment. Like getting someone on American Home Shield, I do have the app. But sometimes the app doesn't give the option that you need for something that's broken. There are certain times where you're looking for a specific component that's not working that needs to be fixed, and the comments box works, but that information doesn't seem to get passed on to the vendor either. It just put something in the comment.

Usually, doing claims with with American Home Shield is pretty easy. But other times, the system doesn't seem to cooperate very well. So, I would stop trying to log in online. I always call. The Bennett Air technician was very polite, responsive and he asked what my issues were. He explained what typically causes the problem and told me what he was going to check in three different areas and why, which I really appreciated. He moved forward. And as he completed each phase, he told me exactly what he was doing and what he was gonna do next.

I had a plug that has a dimmer switch to it and that part wasn't working, but it also wouldn't even cut on. So, I made a claim with AHS. Then, the tech from MaeDae Electric came out and fixed it on the same day. In the past, I would call AHS and instantly get a person, which was great. But I noticed that in the last two years, even right before the COVID, it's taking longer to get a person and I have to hold on the phone for a much longer time than I ever had. I've been with American Home Shield for almost 20 years now and when I'd put in a claim, I used to be on a 10-minute hold at the most. But now, it's a 30-minute hold. Other than that, my plan is supposed to reup in February and I'm going to see if I can figure out a different home warranty company with a cheaper price because within years, the service from AHS has declined.

I wasn't receiving heat and a tech was able to come out the same day and he was able to get the heater running very quickly. So I had a really pleasant experience. Typically, when you contact American Home Shield, you're in a rush to get a repair done. But the claim submission with them is more time consuming because you have to wait and see exactly if someone is going to pick up that day because they're outsourcing. It will be great to have an idea of who's going to contact us or maybe contact us within 24 hours instead of waiting on the fence and trying to which company will get it.

American Home Shield was impressive. It came with the house when I bought it. Due to the promptness of the service, I'm gonna be doing it again. Once this one expires, I will be renewing. I would definitely recommend Home Shield. Climate Masters was dispatched for the same claim. It was for the second time it was sent. It was the outside unit that was freezing up. The tech stayed outside, we talked through the window, social distancing did take place, and within 30 minutes, the issue was addressed.

Sigmond Plumbing did a good job. They didn't recaulk the toilet area though. I talked to them yesterday and they said that they don't do that, so I'm gonna find somebody to do that. But submitting a claim to American Home Shield was a fairly standard, pretty easy process. They got me in contact with the right people. The plumbers were very professional and clean.

I had a leak in the sink area and the tech fixed it perfectly. I had a leak in the air conditioning unit and the other tech also fixed it perfectly. They both were professional and friendly. They did fantastic work. Everything's working perfectly right now. I would recommend them to anyone. The overall claim process was very easy and smooth. The only issue was having the contractor call you back, which is the glitch in the whole system. If you're able to set up an appointment right when you put in the claim, then that would work out much better than having the contractor call you back.

This particular switch plate that I have has two dimmer switches in the outlet, and the ceiling light in the kitchen would just continue to flicker and the wall plate itself felt warm to the touch. So, I was told by Home Depot that the problem could be the dimmer switch if it wasn't the fixture itself. The electrician came out and I appreciate that he explained to me that the dimmer switch needed to be a higher wattage. But he didn't change out the dimmer switches. He explained that it wasn’t in the scope of work approved by American Home Shield. Then he tested the outlet itself with his little instrument and he said the outlet was fine. He was professional and I'm not faulting him for the problem that wasn't resolved. He made the trip out here and I'm not complaining about him.

My experience with my heating claim went really smooth. We woke up on New Year's Eve without any heat in my house. It was 63 degrees and 33 outside. My husband did some quick troubleshooting and figured out it was not something that he could handle. So, I sent in a claim to American Home Shield at 8:15, and at 8:30, we had someone scheduled to come out by 8:45. The tech was great. He was at the house by 9:30, was fully-masked, had on protective gear, troubleshooted the problem, saw what the issue was and fixed it. He was in and out in about an hour and a half. Overall, having American Home Shield makes the stress of an appliance breaking down or something not working a lot less stressful. You will just have a small deductible that you pay with them and for the most part, everything will be taken care of.

We had one bad experience with AHS. The kitchen sink was leaking and they sent someone from Lubbock. It was a young kid that came. I have granite kitchen counters and he was trying to get the faucet out because it was leaking. The faucet was broken underneath the granite. My husband kept telling him, "Don't do the granite like that. You're going to crack it." He did crack it. We tried to tell AHS and we also tried to tell the guy that was his boss. His boss said, "No, he said he didn't." Unfortunately, my husband didn't think to take pictures before and after which now is the first thing you do. We also did a claim when the sewer was stopped up. It got a crack and it wasn't covered. We had to find someone else. They had to come out and dig a hole in my son's bedroom and tear up the concrete.

I made a good connection. Nathan was the repairman that came out and he was quite helpful. The original issue was the garage door wasn't closing because the sensors were worn out. A week later, he brought the sensors out, and I haven't had a problem since. I'm totally impressed so far. I'm happy with American Home Shield and I've told a few other friends about them since I joined up a couple months ago.

We were having problems with our heater not working. Excellence Air came and fixed that. That claim was fine. But there were major difficulties with the claim before that. That was a big mess and it took a couple of months before we got our fridge fixed. We had to fight tooth and nail on that. It was not a fun experience nor was having to spend extra money. We had to buy a minifridge and an additional icebox so our food wouldn't go bad as well as to house something during that time. We also spent extra money on food and eating out all the time because our claim wasn't a priority. That was expensive. American Home Shield didn't seem to care and they did not seem to want to expedite our claim.

My ceiling fan wasn't working. The tech said it was a minor problem so he left. AHS closed the case and so I was out 100 bucks Other than that, I'm happy with them. Submitting claims is very simple and usually, the contractor contacts me the next day. I had a problem with my garbage disposal and the contractor came and took care of it. I was very pleased.

We've been with American Home Shield for a long time. We had a break when we first moved here because the sellers of our home provided protection from another company so we did that year. When it came time to renew, we went back to American Home Shield. Recently, something plugged up the garbage disposal. The tech who came from Heroes Plumbing was very friendly and efficient. He was going to come out the next day from when I called Heroes. I was busy so I asked them to delay service for one day. They were very cooperative and I was quite satisfied with them. The tech followed the rules for COVID and took care of the issue right away.

American Home Shield is one of the better services I've ever used. They are fast and they respond very quickly to a request for service. Then whoever is the service provider that they provide, they've responded very quickly as well. I was surprised the other day when I used them and I was able to get service the same day. It was for a thermostat replacement. AHS provided Service Contractors of Texas as the contact service for me two times now and they were excellent both times.

The response time is pretty fast between filing the claim through American Home Shield versus when I get a phone call from the service provider. They say the disclaimer that it's within 24 hours but it's usually within an hour or two that I get a phone call from the service provider. However, when I need to talk to somebody, it is impossible to wade my way through the computer-activated nonsense. If I wanna talk to someone, I don't wanna have to push all those buttons to be able to talk to someone. Other than that, it's been a good experience. The technicians that came out for the furnace were knowledgeable, quick and efficient. It was a pleasure to have to work with them.

AHS is professional. Whatever I called them for, they were able to resolve my issue. The tech that worked on the toilet was good.

While the online service request is fine, the 800 telephone service is completely unsatisfactory. We've had numerous occasions where we've had to call and the wait times are horrendous. I suspect that's because of an inadequate number of customer service reps, which is a huge flaw with American Home Shield. Recently, we initiated a work order on the American Home Shield website on a weekend and received a confirmation. Next, I got a call from AC Wizard on the following Monday and they were out the next day. It was a good experience. We ended up having to have a thermostat replaced. They cleaned up and a new service thermostat was installed very well. They were professional and very timely as well.

The guy from Martin's Appliance and Repair came out and checked my stove. It had a bad knob on it, the one that controls the heat. He also checked the dishwasher and found that all the elements were working fine on that. Then he replaced the ice maker on the refrigerator. He was excellent. Everything works as expected. I usually get good service with American Home Shield and I haven’t had any problems with them.

American Home Shield and JR Plumbing were great. At first, I thought that the guys were running late. But I went back and looked and it was a timeframe that they had given me. But right after I had called them, they called me, said they'd be there in 15 minutes, and they were. The only problem I had was that they didn't speak much English. So, I was unable to communicate with them much. The guy handed me the paper and I asked if it was done and he nodded his head. They were very professional, and they did a great job. It took them maybe 15 minutes to do what they needed to do. American Home Shield is the best deal that we could make. Paying monthly is great. It's like a little savings account for home repairs. Also, it's very easy to submit a claim online. I like doing it that way.

One of our burners wasn't functioning on the stove. We asked someone to come out and diagnose it. I did the claim online through American Home Shield. Technicians came out twice. Once, they came out to inspect the unit and determined the burner was faulty and potentially something else. They replaced some circuitry in the appliance. They had to order the respective parts and they came back a couple weeks later and installed them. The tech called me pretty shortly before arriving which was fine now that I'm working at home, but if I had been not working at home, that might have been more difficult for me to accommodate. Scheduled services, as usual, would be a little easier, although I do know it takes some extra time.

The dishwasher wasn't draining properly. The technician showed up, looked at it, and asked if it is a new garbage disposal. I told him yes and he said, “I bet the guy that put it in didn't push the plug out of it.” He reached inside, looked at it, said, “Yep, it's in there. I can't do it, but you can.” He told me what to do, I had it fixed in 10 minutes, and he was gone. He was fantastic. So far, AHS has been very proactive as far as getting somebody right out here to take care of the issue. It was two days and they were out here. I had to have them come out for the shower handle in the master bedroom, too. They had somebody out the day after that so it was two days on that also. They fixed it right away. AHS has been great.

It was good dealing with the contractor that American Home Shield sent out for the repair of our furnace. They had to get a part. When they got the part, they came back and repaired it. It took about three days. But everything is working fine. I've been with American Home Shield for five months. A few months back, we had some washer problems and they had someone come to fix that too and everything went well.

The process with AHS is simple. I just go online and choose what the problem is and they have somebody to call me to set up an appointment. Recently, the washer wouldn't go through the complete wash cycle as far as the spinning and draining of the water. The guy knew exactly what it was within the first five minutes. He had the part in his truck, replaced the part and was out in 20 minutes tops.

The experience with ARO Appliance Repair went very well and the issue got fixed quickly. The tech that came out was quick and professional. He was able to fix it in one trip and was Covid-safe. So, I can’t complain. I've done two claims with American Home Shield and the vendors that they send out are great. Getting through and explaining what's going on isn't always perfect but it's efficient, all things considered.

My refrigerator stopped working. It’s a double door and it stopped freezing on one side and not really getting that cold on the other. The temperature thing kept going on and off. Quality Services came out and found out what was going on with it and told me they had to order a part. We were without our refrigerator for a while, but then once they got the part, they called me and set up appointment, came out and took care of it.

The tech was really good. I've had him out twice. The first time, he replaced a blower on my heater. He took it out, fixed it in his car or truck, and brought it back in. It hasn't even been a month yet, but so far, it's doing fine. Then last week, my air conditioning compressor went out and I was really worried about that. He came out and said it was just a stopped up drain line and he unstopped it. So far, it's been working ever since. He was able to find things and fixed them that were not very expensive, and I appreciated that. I really liked him a lot because he was professional and quiet. He just did his work and left. I read some very not good reviews of A-US Air and so I was a little bit leery about them. But I've been lucky that I got this guy. So far, I've been very pleased 'cause it hadn't cost me over $75, which was what I agreed to, so everything was done in that time.

American Home Shield's techs had to order a part. They said that it takes 14 business days which is a long time. I understand that with the COVID, stuff is backed up. But, I thought he could have pulled the washer out and looked at it and try and diagnose where the issue is coming from instead of just standing there, taking a picture of it and then saying "Oh, well, I think it's coming from here. We're gonna order this."

Reaching out to American Home Shield was very easy. I wanted to get the locks changed on my new home. I did that online through their service and it was simple. Then I connected with the team that they sourced for that work. They were very pleasant as well. Overall, it was a great experience. Every time we've used American Home Shield, it's been very easy and really simple. Their online tools are nice and effective. It's a lot better than going and having to call someone and going through all the terrible automated operators that you have to call at a lot of other services. I really like the service.

On Christmas Day, the heater went off so I had to submit a claim. I hoped that I could have gotten the technician to come to the house earlier. But It was explained to me that due to the high demand for the particular service, the earliest I could have gotten was the Wednesday after the holiday. The contractor came out and had to order the part. But they got it the same day and was able to resolve the issue. They're coming out today to do some follow-up to make sure there are no leaks with the compressor, but everything else is good. I'm happy that I have American Home Shield. It's good to have and I've encouraged other homeowners to look into getting this particular service.

My mother's sink was leaking and her toilet wouldn't stop running. Submitting a claim for her to American Home Shield was easy. I just logged in and told them what I needed. They took the money out of my account and called the next day. The tech was great. I give him all A's. I have AHS too and they sent that contractor out to my house also.

I recently have had to go to the website to file a claim. It'd be better to actually speak to somebody rather than just going through there. But calling is very cumbersome with the lines jumping through hoops that I have to get to somebody to speak to. Water Wise Plumbing came out timely and did the job. This is probably one of the better services I had. It depends on the contractor that AHS goes with.

I had a water leak in the kitchen and DNB Plumbing Home Services got in touch with me immediately. Being able to track the claim online was great too. They had to come out twice but they did take care of it. The experience was real smooth and easy.

Our heater was leaking whatever was put in it and it was smelling all over the house. The tech said that there was some part in there that was broken and it couldn’t be fixed. But I hadn't had any problem with it since he came out and put a new one in. He did a great job. I hadn't had any problem with American Home Shield since I've been with them. Usually, when I call in a concern, they send someone right out within that week. It's worth having them and they have saved me money out of pocket even though I'm paying a monthly bill. It’s not like paying up-front all at one time.

Most recently, we put in a claim for our boiler and American Home Shield sent a tech that doesn't work on it. We had to wait for another tech to come out and I had to keep calling AHS because without heat in the middle of winter, that's a problem. As the customer, I shouldn't have to keep calling them to make stuff happen and then send the wrong people out. They should be doing that. Our washing machine in the new house went out and I had to keep calling them for that, too. So, our experience has been not very good. The techs that have come out have been great and I have no issues with them at all except for the tech who came out who doesn’t work on gas boilers. We're looking to switch after a year because we went with AHS because we've used them before and didn't have issues. But now, it seems like it's not what it used to be.

The dishwasher control panel went out. I submitted the claim. American Home Shield assigned me Aaron's. I called them. I explained what it was, and they said, “All right. We'll send a guy out to analyze it.” And he did. He came right out right when they said they did. The best part was he didn't say, “Hey, he’ll be there anytime between 8:00 in the morning and midnight.” They said, “He'll be out there at 8:30.” Almost always, the repair guys have to come out, analyze it, and go, “Oh, I need to order this such and such part.” So, he ordered the part. The gal in the office called and said, “Hey, we've ordered the part. I'll call you when I get the part.” A week later, she called and said, “We have the part. Let’s schedule.” Got on the schedule, and he said, “How about Saturday at 9:30?” And about 9:35, Matthew showed up. He got in the dishwasher, replaced the part, and it ran. And he went away.

The claim for my washing machine was a good one. The person who came was from Morning Star and he was awesome. Morning Star worked with us before under Choice Warranty before we moved to American Home Shield. The tech was apprenticing his son. They diagnosed the problem and got it done very quickly. They didn't leave until they completed the job and they put everything back in the way they found it.

Calvert's techs were professional. They didn't leave a mess. American Home Shield's claims process was easy. I will recommend them.

The garage door came off track and one of the gearboxes went bad. Lake Anna Doors came and it was taken care of the same day. They were professional. I had had another claim down in Cantonment, Florida and that one was horrible. A refrigerator board needed to be replaced. It was called at the end of November and it didn't get completed until after Christmas. The contractor came out and ordered the wrong parts, and miscommunication on the telephone operator. I was dissatisfied with that claim.

The tech was very professional. He kept updating me his time. I had a water heater issue and AHS was able to replace it for me. Their service is great.

So far, we're pleased with AHS. Everything went really well with our recent claim. The techs were very punctual and let us know when they were coming. They were missing a part and they let us know when they had to come back once the part came in. It was a day or two and they did a very efficient job.

When I had issues, I called AHS, and they sent people out, and everything got fixed.

We’ve been a customer of American Home Shield for two years and this claim went fine. It was a refrigerator. The freezer wouldn’t open and close properly and that was causing ice to build up. The tech came in, diagnosed the problem, determined that we needed some kind of a new part in our freezer that would make the door open and close more easily and would seal it tight. It took about a week for him to get the part and I understand that. In this pandemic situation, parts are hard to get so no problem there. He informed us that it was gonna be a wait. It was about nine days. He came out again and fixed it. It seems to work fine and we're satisfied with that. The guy knew what he was doing and fixed the problem. We appreciate the help. But it isn’t always like that.

When we call American Home Shield for any type of service, we do get a response and someone comes within a day or so. They will appoint a company to us to fix anything and whatever service it was, it would be fixed right away. The guy who came for the furnace was fine. Their company was good. He walked in, saw the problem and took care of it. I had the service while I was living in Jersey for about 10 years. I've had them down here in Florida for almost two years now. The only thing I don't like is that one ticket per call. I made a call for my microwave. Then a day later, I made a call for my furnace. When I called for the microwave, I was like, “What else needs fixing here?” I was trying to find something. Then we went to turn the heat on, and it didn't work. I was like, “Damn it. Now we gotta pay again for them to come.”

I had a stoppage and my toilet was overflowing. I had stuff backing up in my house. The repair guy was very informative, professional and answered any questions I had. It was excellent service and the problem has been resolved. I hope I don't have it again and that I don't have any issues if I call back American Home Shield. I pay this contract once a year so, I hope that it's still covered.

The contractors are usually pretty good and very responsive for the most part. They've worked on heating and air, minor pipe leaks and lighting issues, and they were resolved. However, a little bit more upfront description on what's covered and what's not might be better. If there's a way to get more detail that are a little bit easier to access than going into the policy itself, that would be helpful to the customer.

Our icemaker and our freezer weren't making ice anymore and our exhaust fan wouldn't stay up. It kept going up and down. I contacted American Home Shield and then they gave me the technician's name to call. He was very good, very courteous and very professional. It took a little longer to get the part. We had to wait quite some time but with COVID, that wasn't outrageous. I had only used American Home Shield one time and I was very happy with the result, so I would definitely recommend it.

American Home Shield charges me every month but they never send me quality people to fix things. Whenever I have an issue, AHS doesn’t help right away. I’m not happy with them. They’re terrible and I'm getting ready to leave. I’ve been with them for eight years and this house was built brand-new so I didn't have issues then. But now that I'm having issues, it's always the issue to get something fixed. I called this summer about my AC and it’s still not fixed, and it’s wintertime. I complained about it. It would be summer again and it's still not fixed.

My heat exchanger went out and I had absolutely no heat. The guy who came out was really nice. He came and let me know what the problem was. And he temporarily fixed my heat until the part came in. It took three days for the part to arrive but now, everything is fine. All in all, AHS has been good and they send good people to me.

The person that American Home Shield sent out was local. He was from David's Appliance. He was wonderful. He went above and beyond. I am so happy with him. He did a phenomenal job. If they had vendors like that person in his office, everyone would be happy. Everything got paid and fixed. The other two times I called, I was very unhappy though. I would have canceled, but I literally sat online with them for an hour, trying to cancel, and then I just hung up and just never got back to it.

The tech that was here was great. He got here soon after I filed the claim, and he had it fixed in an hour. This was Christmas night when I filed the claim. He was here the next day and did a great job. He was professional. He replaced the motor on the furnace, so it was better. The one experience I've had with American Home Shield has been great. Hopefully, the rest of the contractors are like that.

When I put the request in to American Home Shield, the heater was cutting on and off and the technician fixed it within 10 minutes. He was very good, professional and friendly.

AHS has been pretty good. They've replaced a couple high dollar items such as the double oven and a heating unit. For the heating claim, Anytime Air Conditioning came out and they were great. The first guy I talked to was knowledgeable. He answered all the questions. He worked for me to give me the best deal. The workers who came and swapped out the whole system were very professional and they got it done.

It's extremely simple to submit claims. You can do it online. And then American Home Shield confirms it back with a text message or an email, and sends an email with who was assigned to the job. And then the contractor contacts you. I had a problem with the outside hose bib. Home Choice Services came over and just took care of the issue. The gentlemen that came out wore masks and was very safe, even working outside.

I had my furnace go out on the night before Christmas Eve. That night, it was really cold. So, I called American Home Shield and made a request. They called me back and said that they had a gentleman that would be here the next day, which was Christmas Eve. He'd be here between noon and 5:00, and would let me know when he was on his way. They texted me about 11:00 and said that he would be here within the next 30 minutes. He was here like 20 minutes later. I let him know what the problem was, he knew exactly what was going on and went right to the problem. Within 20 minutes, he had it all fixed and he replaced the part. It was pretty good.

The experience with my recent claim with AHS was great. The tech fixed the issue and the heater is working very well now. He also came on the same day, which was very impressive. The service of AHS is great and it's a very good deal. But sometimes, we need to wait for this phone call to be contacted by the contractor. Sometimes it's easy to miss the phone call. I prefer email better.

Express Appliance came out for the dryer, the dishwasher, and the icemaker. These appliances weren't working properly and it was easy to submit the claim. American Home Shield gave me three to five days to expect the techs but there was a holiday in between there. They called prior to coming and they were professional.

My furnace was making noises so I called AHS And I was notified by email when to expect the contractor. The technician called me before coming to the house. When he came, he went to the furnace, dismantled the front portion of it, and cleaned some igniters. He ran a systems check on it and completed the service. He was very professional. I had a good experience with AHS.

My experience is that, firstly, if you try and get American Home Shield on the phone, it's very difficult. Because they just don't have enough people to answer the phone, they obviously can't be bothered. But if you submit your claim online, then they will come back usually the next day and say, “We've appointed so and so to be your repair people.” Then it may take a day or two for the repair people to get in touch with you. And then, it may take some time for the repair people to give you an appointment. For example, Sears, is you would finally get in touch with them and they say, “Well, we can give you an appointment. We can come out in two weeks,“ which is ridiculous. So, my experience has been mixed.

Garage Door Experts did a very good job. The problem I had recently was the remote control was not working. The first time, they checked and understood what the root cause was. Then, they came back and fixed it immediately. One bad experience I had was with my refrigerator. The techs came to my home but they didn't fix it. But, whatever I paid to American Home Shield, they refunded back to me. American Home Shield is doing great. But choosing the vendor, it’s something that they have to rethink for better improvements in the future.

I called AHS to submit a claim for our ac and then the company kept texting me back saying that this is when they could do it and when they could be there and stayed in touch with me until the tech walked in this door. The tech did very well. He was professional. He checked everything out and explained everything to me, and that they had to order a part, and now, I'm waiting for that part to come in so they could fix it. I've had a good experience with American Home Shield, so far.

I had two different people come for my garage door that couldn't go up. There was a problem with the opener and then it needed balancing. The second one was the best. It didn't take them long. However, when I had my washing machine claim, it took forever to get it done. The person from Sears came, and apparently, ordered the wrong parts. When I had to call again for them to send someone to do the service, it took over a month for me to get my washing machine fixed. I was so frustrated. I feel like if I'm paying my $125 deductible, and I'm paying my monthly payment, it's weird because it's not them. It's the contractor. But the last person that came was really nice.

I went online, filled out the claim, and paid my $100 deductible to American Home Shield. Within a couple of hours, I was contacted by Millennial HVAC. We shared messages on what the issue was and they scheduled someone out. I knew it was either the condenser motor or the capacitor that was the problem. I assumed it was the latter which was something I've repaired in the past. Since it was so cold, I didn't want to mess with it so I went through AHS. The tech came out and fixed the issue. He changed the capacitor and the unit has been working fine since. I was satisfied with the service.

When the tech came, our interaction was a little awkward because I didn't know if he spoke English. He showed up, waved, nodded, and then, we led him to the kitchen to work on the oven. He started working and then he started to wrap up, and we asked him what was the problem but he didn't say anything. He just walked out and left. We didn't even get a piece of paper. We didn't even find anything. But he fixed it. Overall, AHS is pretty good. It's like any other insurance, you pay it and then you know you have it. Then, if you ever need it, you just go online, say what you need to say, choose which appliance or service you need, and then, you request the service. It's really easy.

The latest technician that came out was very professional and nice. Everything works excellently with American Home Shield and I recommend them.

The contractor came out and put in a new hot water heater. But I had to pay the difference to have it replaced. It was $550 plus the $75 service call fee. Still, American Home Shield is a good company to deal with and it saves you a lot of money. When you reach out and make an initial request, it's sometimes difficult. They have other people that they engage with. But once you get them, they come around and do a good job.

I'm satisfied with my recent claim experience with AHS. They responded quickly and the appointment was set with the service provider pretty quickly.

I had a leaky drain and the service guys who came did very good. They knew what they were doing. They came and looked at it, saw what they needed, then went and got a part somewhere and came back and put it all on. From start to finish, it took less than two hours. I've only been with American Home Shield a few months and this was the first time I needed something. Their online thing worked good. The previous company I had signed up with, I asked if they had service providers in the area for everything covered, and they lied to me and said they did. Then when I had a claim after three months, nothing was done. They had absolutely nobody contracted in the state of Michigan, yet they have a valid license to practice and have their business in Michigan. AHS is much better because they actually had service providers.

I had a leaking dishwasher and the techs came out and pulled the unit out. They said that there was a crimped line and that was causing the leak. So, they put it back in and a couple of days later, it was leaking again. So, I called American Home Shield and asked for a return, and the techs came back out about two days later. They got everything taken care of. The only trouble I'm having now is the ceiling panels downstairs, where the leak was. I need to replace about six ceiling panels. My wife and I live in the basement and we have hung ceiling like an office and that's all wet now. So, I have to take all those out and I'm gonna have to replace them. The appliance person said they don't do that kind of work, so I don't know if that's covered under American Home Shield or not. Still, everything was great.

I've had several claims throughout the years and American Home Shield has always been awesome to me. They take the headache off of trying to pay for these costly repairs that can sometimes come up as being a homeowner. Dave and Sons Plumbing was sent recently to do the repairs for my plumbing issue. They called in 15 minutes and they were here. They did what they need to do and they were very professional. Everything is going pretty good.

American Home Shield has sent out very fast and very nice contractors so far. We had plumbing issues, but the plumber couldn't do much because of the way the warranty was. The previous homeowners didn't have the proper clean-out, so the plumber told us what we needed to do and how to do it. We're very thankful for that.

I have two toilets in my mobile home and they both clogged up. TAZ plumbing came but they clogged up again within the next week. The tech came out and cleaned them again and told me that because I should under certain medication that I am probably responsible for the clogs myself. There were no issues with him coming back although I tried to get the tech out on a holiday. I'm 76 years old and I have two clogged up toilets. She didn't consider that an emergency and said they were gonna charge me an extra $279. I don't have that kind of money.

The house is older and the light switch was an old box that didn't have a grounding wire to the box. My husband noticed that there was smoke coming out of the light switch and then, it tripped the circuit breaker, which was good. My husband is on continuous oxygen and spends most of his time in bed. We didn't lose electricity in the rest of the house so I got an extension cord and moved the oxygen out. It was two days before Christmas and everybody did the best they could.

I called American Home Shield when the garbage disposal wasn't coming on. Everything was good. Everything's working fine since the service. American Home Shield is an excellent home warranty. I couldn't live without it. Anybody who has a house needs to get them.

Our water heater went out and so we made a claim with American Home Shield to get the water heater looked at. I did the claim online on their app and was assigned a plumber. The plumber called and set up the appointment. They came out and gave their recommendations for needing to replace the entire water heater. Once I gave the okay and agreed to the cost that American Home Shield didn't cover, they set up the appointment. Once the water heater came in, they set the appointment, came out and installed it.

I submitted a claim to American Home Shield for a leaking dishwasher. I got a call from a repair company. I felt it was going to be too long of a time before they came and checked it out. So, I called AHS right back and told them I needed somebody sooner. They got me somebody to come out about half the time of what the original one was. The person who came was great. She was not only on time, but she kept me informed. When she had openings, she let me know in advance that there was an opening. She did an excellent job. They had to order a part. As soon as the part came in, she got ahold of me right away and repaired the part and I had a dishwasher for New Year's Eve. I would recommend American Home Shield to use that contractor more than not because she is very good at what she does.

I had a leak, and I asked for some help from American Home Shield. They sent Plumbers Inc. They told me that the contractor would contact me. If not, they gave me the number and I should call them, which I did and set up an appointment and the tech came out. He's been here before. He did the service, which wasn't to my satisfaction, but according to the contract, it wasn't something they would perform. He fixed the leak. Then a minor problem occurred, he had to cut off the handle that turns the shower on and off. He said that American Home Shield wouldn't cover the replacement of it. Knowing how restrictive they are, I agreed. I knew not to argue with him. I called American Home Shield, and I told them that when the contractor came out, I had a leak, which he fixed, but I still couldn't use the shower because he didn't replace the cut off handle. They sent the guy back out. He did fix it.

Scheduling with American Home Shield was really quick. The tech came and he fixed the problem really quickly. He wore a mask and his personality was very nice. He didn't leave a mess. But, I asked for service for air ducts and the furnace and he didn't do the furnace. Between the last things I did with my home warranty, I've been pleased that the contractors did what they needed to do, explained what the problem was and how they fixed it.

The experience was good. Kleen Masters fixed both the dishwasher and dryer. The guy was great. He came in and was very professional. He even swept the floor when he was done in the kitchen. He had to come out two times. AHS is great but if you have a problem, expect to wait two to three days before you see someone or hear from someone. It takes a while to get people up there. AHS could try and get people closer. This guy drove from Bakersfield which is an hour drive to where I live.

The technicians were really helpful. Two showers were no longer heating and they did a nice job. The whole thing went pretty smooth. My wife made the call to American Home Shield and the technicians showed up when they were supposed to. They were nice and efficient.

It was very easy to submit the claim online. The rep called me back right away, and we set an appointment. The guy that came out was wonderful. He had a mask on. He asked if it was okay to come in. He was very polite. It worked out well. The machine is working properly. AHS was very reliable, timely and polite.

The website is terrible. I go to renew my payments online and I can't make a full-time payment for one year. They wanted to do it in increments monthly. There should be a choice on payment – not just method, but payment amount. It would also be very nice, when somebody has stayed with them for eight years and has multiple policies, to give us a discount for paying in full every year. Recently, a man came for our dishwasher, diagnosed it and had to go order the part. It's still ongoing, even though it says completed. It needs a new electronic board, which they hopefully have ordered. They're going to call me and have it come in.

Filing the claim for the plugged up drain was very difficult. I was put on hold a lot. But the service was very good. Plumbers Inc. was very prompt. They weren't going to be able to come out for two days. My son who handled the call said that was unacceptable because it's a health issue with the plugged up sink so they were out the very next day. It was handled very well. Some of these things take a lot of time but this was very good. The gentleman that came wore his mask and was very polite. He did a good job.

My most recent claim with American Home Shield was for an outlet. The contractor was proficient and took care of the problem.

I feel good about AHS. I'm happy with it. I like the timeliness of the service call. When I call in to request service, I usually get feedback within 24 to 48 hours. I also like the professionalism of the workers that come to do the repairs. My ice maker broke down recently and the repairman came and ordered a new part. The part took about a week to come in and I scheduled another appointment for them to come and replace it. That went well.

The AHS customer service representatives have been pretty professional when I call to ask questions or email inquiries on my policy. Most of the time we've had to wait because they claim that the product is not available yet when shipping because of COVID. But they've been great and very responsive themselves. Recently, when the guy from Fleshers came out, my husband said that he was really nice and very quick with the repair work.

My hot water heater in the home wasn't working well. I wasn't getting hot water in my bathroom right away. It was taking eight minutes to even heat up and it was making a loud knocking noise due to corrosion inside of it. It's over 10 years old but because it was still functioning, there was nothing that could be done. On my second claim with American Home Shield, I had to call again and pay the other $75 to deploy the contractor to come out because my washing machine broke. So, they came out, ordered a part, came back, installed it and thought they fixed the problem. The washing machine is old. The new part gave a sort of a reinvigoration of the auger part of the washing machine, it ended up burning up the motor. So currently, the washing machine has a burnt-out motor, which Apex is ordering now. They have to come back out for the fourth time to reinstall a new motor on an old washing machine.

When the technician came, I led him to the garage. With COVID-19 and based on experience from work, I did his temperature. He was very receptive and had me taking his temperature. Then I showed him the washing machine in the laundry room right next to the garage. Everything went great. He was in and out in 15 minutes. He was very courteous. This was the second time I've had to make any calls to date and I've had no issues, except for the length of time to get a technician. It took three to four days for someone to come out.

I have two refrigerators that I submitted claims for. One had a fan and temperature issue. That is fixed and everything went well. The other has not been fixed since October 18th. So, I'm really happy with one claim but completely disappointed with American Home Shield's response time. The techs ordered some parts but they needed additional ones. They have been out multiple times after the other parts arrived. But, I've been waiting on a part since December 18th and nobody can give me an answer except that it's in process at American Home Shield.

I needed new doorbells and I did submit the claim for it. The contractor was out in a couple days and got it done that day.

If we go the online route submitting claims to American Home Shield, that's easy enough. But, if we try to go over the phone or if it's any time after 5:00 on the weekend, it's impossible. So, it's upon the contractor to follow through anytime to do a good job. But generally, in the past year or two, I've had very, very bad experiences.

We had a leak under the sink. American Home Shield responded timely and fixed the problem.

I usually start a request online. Recently, I thought that I had an oil leak from my washing machine, but they said there was nothing wrong with the machine. They also said the the overflow pan underneath it was cracked, so soapy water that has gotten down there went through the crack and came out on the floor. That's a problem because they don’t do that. They said the plumber takes care of that. I'd like to get this one issue resolved, but I haven't been able to get an answer from American Home Shield yet. I wanted to know if they would cover the plumber doing the drain pan. Overall though, American Home Shield's response has been fast and the contractors that they send out have always been very professional and good.

We had a stovetop replaced. A guy came in and he knew what he was doing. When he picked up the stovetop and took the old one off, I had a straight razor out to clean around it before he put the other one on. He said he'd do it. He took it, scraped everything then he pushed everything on top of the pans in the hole. When he left, there were screws. He took the packaging but didn't clean up anything else. I had to wash everything. But he did a good job installing. Recently, the furnace was fried. A guy came out and gave an estimate but I don't know if I do wanna go with him. I do know somebody that has been recommended to us who supposedly does really good work. I might wanna get a second opinion because it is such a big component of the house. I don't know what a good amount is. I did ask AHS three days ago but I haven't gotten any information. We're living on space heaters and it's going down to 20 every night this week.

The tech that came out for our recent claim with AHS was very helpful. Our furnace went out Saturday evening and we didn't know what happened. It turns out we had the wrong furnace filter in there, so it was causing the air not to blow through and causing it to get really hot till the furnace shut down. Submitting the claim was fine. However, we called to find out what our coverage was in case the furnace needed to be replaced and the people we talked to were four different people and they wouldn't tell us. They kept saying they needed a diagnosis from the repair people. It also sounded like the people we were talking to read from scripted responses. If somebody is not certain on how to answer something, they should ask for help instead of just repeating the same response over and over.

Sometimes I have to call and sometimes I have to go online. But submitting a claim is a straightforward process. The only thing I would like to see changed is to be a little more selective on the contractor American Home Shield picks. Because my last experience with the contractor they sent was the worst I've ever seen since I started with them. There is no way in hell it's gonna take an hour for somebody to finish something because somebody is inefficient. Also, to try local contractors first. At least they are more accessible and easier to work with than somebody from coming from out of town. Lastly, you have to read the terms sometimes very well. Because I had to pay a whopping fee deductible last September when they fixed my AC. I did not expect to approve $8,000 for something I thought is supposed to be covered.

We were using the oven to bake and the glass just cracked. We wondered what happened. I tried to put the bottom oven on, it wouldn’t come on either to transfer the food and so I had to call in some service. The guy from Moonstar Appliance came, looked at the glass, and he said that it was not a problem. He ordered another glass, took out the glass panel and put another panel in the oven. Then he turned on the bottom oven, and he said there was nothing wrong with it. He did a good job.

I made a request with American Home Shield for our heating unit. The next day, the tech came out and he took care of our issue. He was really good. He even took care of an issue that he saw that we didn't really bring up. That would be helpful so we really appreciated it. It's pretty simple submitting a claim with AHS. The only thing was when you fill out the claim form, the reason codes are specific. I was looking into an issue the next day and it had to do with something related to plumbing. When I was going through the different options, the options didn't really relate to what our issue was. If there was something more general, like plumbing or a leaking issue, it would have been helpful.

My claim with American Home Shield turned out to be a simple part replacement, and it went fine unlike the issue prior to this claim. The previous one, the contractor they selected was horrible. The customer service dealing with that contractor was horrible and getting an actual accredited company to come out and do it took about three weeks. But this time, with the heating, the company they had did very well. He came out the day after Christmas, and we didn’t even expect it. They called. We thought it was just gonna be a schedule, but he called to see if we were available. He could be on his way. So, communication was good. When he got here, he diagnosed the problem quickly. He had the part available and replaced it. He was done in under an hour.

I had backed-up sinks and the tech who came out was very nice. The repair was completed and I had no issues. But when I put in the request for my heater around Thanksgiving, they ordered the part and I still don't have heat. I called this Monday and the lady was supposed to call me back Monday night but I haven't heard from her. I called them back and said that I have a $700 electric bill because I have electric heaters plugged in. I can't keep doing this every month.

Our heating unit picked Christmas Eve to not work. But it's only in the addition of our house, fortunately. We had no heat for five days in that part of the house. It was very cold at that time and our other heat ran extra. My husband put in a claim and that was simple to do. A gentleman came out Monday. This service company always tells us they're going to come and they call to say they are a few minutes out. The gentleman had been here before and he was very helpful. The unit is in a bad place. It's under our house and it's a pain because you have to crawl under there. We've had American Home Shield for a long time and they've been helpful when we needed them. Fortunately, it wasn't too often. I have recommended the home warranty to others. I recently told somebody they should think about it.

At first, I thought it was the bulb on the ceiling light that had an issue so I tried to change it myself but it didn’t work. So, I ordered a service from American Home Shield. A technician came in and I gave him the idea that there was something wrong with the knob. So, he opened it and found that one of the wires was loose and he connected it. He was good and I liked the work. He was professional. Since then, the ceiling light has been working great.

Submitting a claim to American Home Shield was a piece of cake. The techs who came were professional, timely, clean and did the repair as requested. They wore face masks, and social distancing wasn't an issue because I wasn't hanging around by them. When it was time to sign the tablet, we put it at the end of the counter, and the tech stepped back. So, he was doing precautions.

The payment comes on my checking account and I never even pay attention to it. When I first started, it was like $59. It went up to $71 and I didn’t know that. AHS also needs to have a bigger referral bonus. It was only $25. A lot of people do $50. Other than those, AHS is excellent and I appreciate them. Recently, two technicians came out for the refrigerator and they were really nice. They repaired it.

When my washing machine spins, it makes a lot of noise. The techs checked it and they found out it was the bearings. They did fine and I had no problem with them. Submitting the claim was simple but I'm concerned because American Home Shield is sending another company out to look at it again because the first company didn't do top loaders. So, I got another appointment on Friday for a contractor to come out and look at it. The first guy told me that it's probably gonna be a five-hour job. I don't want anybody in my house for five hours. They covered their faces but I'm still scared with this COVID.

We had problems with our microwave, and it's a built-in microwave with the oven part of it. Express Appliance Service was dispatched out. They told me what time they'd be in. They texted me 10 minutes before they arrived. They were professional and very courteous. They did exactly what they said and were in and out. AHS approved the claim for a replacement. The replacement cost was $3,000, so they told me what they could get or its equivalent, and what we got was an amazing one. However, because of COVID, that particular model was currently out of stock, although the company they dealt with said it could usually take a couple of weeks.

American Home Shield did a good job. They were very thorough and set up the appointment within 24 hours. The technician answered the question and fixed the issue. It was very good dealing with them.

The guy did a great job. He was polite and friendly. He practiced covid precautions which I appreciated. The first day, he couldn't repair it. We had to order parts and he came back in a timely manner. The unit has been working ever since.

For the first time, I was very glad for American Shield because I had so many negative problems with them even just to get a representative to speak to. I was on hold forever. But this previous time for the central air conditioning, I wasn’t on the phone for long at all. When I spoke with the representative, told him what my issue was and he gave me great service. He told me what company was gonna come out and deal with the issue, which was Maxair. Maxair called me and let me know when they would be coming between a certain time. Then they came early. That was the best service had and I was proud all the way around.

It would be awesome if we could have a little bit more say in selecting the specific contractor who comes. In this particular instance, the first contractor who was assigned to the repair no-showed us. Excel Appliance Repair was the second contractor assigned and they hit it out of the park. They were fantastic. We’ve had a few hiccups but if you let American Home Shield know there’s a problem, they will work with you to fix it. It's just sometimes difficult to get ahold of a real live person.

Comanche did a great job with our refrigerator claim. It was leaking water from the upper unit and their tech came out, diagnosed it, and got it all fixed. I also had a dishwasher issue and he had to order some parts. He came back once the parts came in about a week later. Everything's doing great now.

We submitted the claim over the phone. It was quick and easy. Everything went great. We got a new water tank, and then we had a part replaced on the oven. Both are working great now. We got hot water and our oven is working. Get American Home Shield.

The microwave didn’t work anymore and it was difficult submitting a claim to American Home Shield. It took a long time for them to answer the phone. In October, they took out a service fee of $100 and then cancelled that one because the people never showed up or contacted me to come see about the microwave. AHS had to do another service call with another company and they charged me another service fee. But when I called them about it, they said they never charged the first service fee. So, I had to go to my bank, get the statements and show them that they charged me in October and it was never reversed. So, they're supposed to be reversing it now. I had to email and text it to them. They should follow through on their customers more because I've been trying to deal with this particular situation since then. If I don't call them, they'd never call me or check on anything. The experience has been frustrating.

The garage door wasn't working and we really liked the person who came and helped us out. He was very nice. He helped us out with everything we needed. I talked to my dad and he said that it was the best experience he had with someone coming over to fix something. We also like how AHS is always responding very soon to everything.

We had noise in our pipes and the commode was constantly running. My wife called American Home Shield and was told when a tech was gonna arrive. When the tech came, he replaced the float and one of the shut-off valves inside the commode. Everything has been fine since. American Home Shield has been great. Any problems that we had within the services, we contacted them and they answered the call. They made sure that all our services were taken care of. They got somebody out to take over for them if we weren't satisfied with the service. I recommend and have recommended American Home Shield.

I was with 2-10 Home Warranty and had an issue with the refrigerator that I found that wasn't fully covered, which initiated my change to American Home Shield. We've had a couple of calls with them and they have come out and taken care of everything. As the homeowner, I like the fact that when something breaks, I can just call and it's easy to make a claim. I can go online and file a claim. They have been very good at communicating between myself and my property manager because we're on different coasts. And if there's something that they can't take care of, then I've reached out to someone else. I like them. I just built a house in San Diego. I'm trying to open up a new policy under them.

I've had one bad experience about my air conditioning. Other than that, the claims process was fairly easy. But prior to the tech coming out, they should notify me at least 30 minutes to an hour so I can prepare or make sure that someone is here and that they're using a proper dress and facial coverage. When the tech from DrainGo came out, he was quite professional, quiet, and very nice. He wore a mask. He was quite good.

My heater wasn't heating up. I sent a claim in with AHS and the process was fast and easy. Then, the tech came out and her name was Edith. She was very professional. She showed up with facemask and her shoe covering. She went on to work right away, promptly discovered the issue, and resolved it. Everything's been good since she'd been out.

The outlet in our refrigerator burned out, so it looked like it was about to catch fire. My husband was with the technician when he came out. The technician said everything was fine. But he couldn't give my husband much information about how it may have started. He said that it may have been caused by a loose or outlet. But he replaced the outlet and we have no issues since then.

I was having a problem with some of my electrical outlets. The only problem I have is going through that computerized voice thing trying to get to the representative. They keep asking these questions and I keep saying, "Member services, please." There were questions I wanted to ask and it wasn't just a straight appointment because I wasn't quite sure if I needed electric or I needed the washer people or what because it was all in the same area.

The heating wasn't putting off any heat. I'm on dialysis and we have a person suffering from cancer. American Home Shield wanted me to wait until two days later, but I told them I needed somebody right away. Johnson could come the same day, but it had to be at 7:00. So they came at 7:00. There was a breaker that tripped and they got the heat back on the same day. But I had a not so favorable experience with my water heater claim. It wasn't bringing in water. I called on a Thursday and it would have been until Monday for someone to come out. I told them previously that we had sick individuals in the home. But there wasn’t anything they could do. In fact, I need to check to see if they reimbursed me that $75 that they automatically take out before they even give the service. I don't like that. They should at least wait until they render the service before they debit your account.

The guy from A-1 Accurate Appliance Repair had to order a part and it took a long time. I could never call him to find out what the status was. He either never answered his phone or he was always busy. I was a little upset. But then, it was finally fixed. Everything works now.

I like being able to go online and initiate a process with American Home Shield 24 hours a day because I work odd hours. I appreciate that part but it's hard when you have multiple things going on. The process seems easy though we need to expand on some of the reasons why we may need help. That would be my only concern but I still love the process. I had a previous experience with The Prime Plumber back in May and I didn’t like them. I'm having some service done tomorrow and if the tech is able to fix what was wrong, I want to file a formal complaint against Prime Plumbing because he tried to get me to buy a new water heater. The only problem was my kitchen faucet dripping and he said it was because I needed a new water heater. It wasted my money.

We've had American Home Shield for less than a year this time. But I've used the home warranty for many years in the past. I moved away from that house and went without a service for a while. It's almost something you gotta have life insurance. When we did not have very much hot water, I called American Home Shield and the claim process went easy. The contractor, Shield Plumbing, called me and said they were going to do the service then scheduled a time. They send me a text when a guy was on the way. He did the work today. My wife said he was really quick and he took care of the problem.

I called AHS at 1:00 because the heater wasn't working. The tech called me at 2:00 and was out there at three o'clock. He identified the problem and another problem I didn't know I had within five minutes and had it fixed shortly after that. Now, it works way better than it did when I moved into the house. It blows hot air consistently and heats much better. I’d totally recommend American Home Shield. I'm very satisfied with it.

I had some issues with my heat. It was coming on but there was no heat coming through the vent. Submitting a claim online to American Home Shield wasn't difficult but I didn't like the fact that they just automatically generated a company. I ended up having to call and request another one. I requested M & Holmes HVAC instead of the original contractor and they came and fixed my issues. The service was exceptional. The techs did the job and it was quick and easy. They explained why the unit was like it was. My heating has been working ever since. AHS has been okay so far. We had some hiccups last year but I'm satisfied with them to keep the business going.

I like American Home Shield. I'm a Realtor. I also advise my clients to get them. I'm really happy with American Home Shield. I recently had an appliance claim with Sears. It went fine. They didn't have the part, but they got it shipped, and they got it put in. Everything works fine.

I did a claim to American Home Shield for a malfunctioning refrigerator. The process of getting a claim to the appropriate vendors has always been relatively quick. It has been like a day or two. We've had good fortune in the particular vendor that was assigned to our claim. The vendor has always been very transparent, open, and very confident. We've had a couple of different problems with this refrigerator. They've come out each time, solved each of the problems and I was very happy with the service that this vendor, Cooper Appliances, provided. We put a thermometer in both the freezer and the fridge, and it fell within the range that the technician said it should fall in. So, the problem was more than adequately resolved.

When I bought the house 15 and half years ago, my brother gave me AHS' phone number. I called them the same day and I was insured the same day. There was no waiting period. Everything that I could be covered, I'm covered. The process is real easy and I like their service. When you call, you ain't talking to a real person but if you want to talk to a real person, you can. The automatic system is so good. When you call, somebody comes on it and they ask you what's wrong in your house. You tell them what's wrong and before you get off the phone, they collect the payment. Then they'll give you a confirmation number and email who's coming.

The claim submission with American Home Shield was very easy. The technician who came out was a good gentleman and dealing with him was outstanding. He knew what he was doing and he had no hesitation whatsoever. He told me what the problem was and he took care of me.

Every time we would set the dryer to run, every 10 minutes or so, it would shut off and trip the breaker. The guys called and asked me if there was anyone over the age of 18 that was here at home. I was working from home so I was here and I told them they could come at any time. They came within an hour of them calling and they took care of the issue relatively quickly. They were probably in and out within 45 minutes. They were friendly and professional.

The tech from Accord Appliance was very professional. What happened was pretty typical. He diagnosed the issue and ordered a part. I called American Home Shield to file the claim. Calling is not faster or easier but the websites don’t work. American Home Shield or Accord Appliance, neither one, the websites were useless. American Home Shield’s website was impossible to deal with. They didn't have clothes dryers as an option. You have to click on what appliance and what wasn’t working. They had a clothes washer, but they didn’t have a dryer. The websites don’t work very well. Other than that, my experiences have been satisfactory.

The light on the fan in my living room won't turn on. The American Home Shield representative was very helpful and very friendly. Unfortunately, the electrician had been hard to get ahold of and unable to schedule anything with my work schedule. I put the request on the 23rd of December. But he says he's coming today. Other than that, the plumber that we had the other requests with was great. He came on Monday after I called. Our disposal that was just put in the new house was leaking. But it turned out that there was a little piece of plastic that was left in there when installed and it was creating a gap between the washers that were in there or the seal. The plumber has removed the plastic and now there's no leak. Overall, American Home Shield has been great to work with.

We had a chandelier in our dining room that suddenly wasn't turning on. Ryco Electric was very quick to respond to our requests through American Home Shield. They scheduled an appointment with us a couple of days before Christmas. The day of, they called because the technician had COVID so they had to reschedule with a different technician who came out a week later. He was very friendly and respectful of social distancing and mask-wearing. It took him a couple of minutes to fix the problem which was just a wiring issue on the switch.

AHS is extremely helpful. I woke up to go to the hospital on a Wednesday and the house was on 58 degrees. I filed my claim on the way to the hospital and they said that they'd have somebody out there Monday. Sure enough, they came. Apparently, it was a mouse that crawled over to electrical contacts in the circuit and it shorted out. The guy was really helpful. He fixed it, talked to me, and he was on about his business. If there's a way, I’d prefer him to come back every time. He was very professional and very personable. He seemed to do everything right. I'm not a HVAC guy but it was like he knew what he was doing and I didn’t have a problem at all.

The most recent claim was a clean-out of one of my drains. I had to pay another $100 to have a second plumber come out. The first plumber was terrible. But Sirius Plumbing, the second one, was great. They were very professional and quick. I've been with American Home Shield for 10 years. We have them out for plumbing regularly.

We had the house rekeyed and AHS was great with that. We were able to have all of the doors rekeyed to the same key. ReKey Xpress was great, quick, efficient and responsive. It was a good experience.

Sears came out to fix some things on our refrigerator. It has a door on it, and the door control has an icemaker and also has a cold water thing. The water wasn't flowing. Then also, it wasn't keeping its temperature at the right control. When the tech left, he said that the icemaker would come back on. It would take some time for it to fill and for it to restart. That was when we had the second problem, because whatever he did, the icemaker never restarted. I contacted American Home Shield, and they sent the contractor back out. I call American Home Shield if I need anything. I love it. I had it for years, and I wouldn't do without it. If I have a problem and it's covered, they take care of it right away. If it's something that I can't do, I call American Home Shield. This is like having my own personal handyman on call.

The tech came the next day and looked at my hot water tank that wasn't getting any hot water. He came back the next day at a reasonable time with the part and installed it within 30 minutes. It's been a week since then and so far, things have been good. Everything was perfect and now I have hot water.

AHS is very easy to use and I'm very satisfied with the service. It's the same day or next day service so they have very quick response. The guy who came was very professional and did an excellent job. There was very little disruption to myself and my family.

We have an external outdoor whirlpool that's not connected to the pool. We paid an extra fee to our home warranty to service that. And when I went to turn on the whirlpool, the gas heater that heats the water quickly would turn off immediately so there was no way to make the whirlpool hot because the gas turns on and stays on and it heats that water and it runs it through pipes. This is what was explained to me. And then that's what heats up the whirlpool. I tried to self-help it using YouTube to try to get the gas to work so that it would stay lit. And then that would heat the water. That did not work so then I turned it into our home warranty.

Our recent claim experience with AHS was wonderful. The tech came at 8:30 and he fixed the issue in the first visit itself. Sometimes what happens is they will go back and get the permissions on parts and then come back. The time lag wasn't there, so that is what I liked. He did a good job. He replaced the pipe that was a little bit broken there. But I had two bald guys who serviced me for other issues. I would prefer some other contractor instead of them. They should have done a better job. Every time they said, "We need permission to do this. We need permission to do that." The monthly rates of AHS have been going up as well. I have been with American Home Shield for 12 years and I don't think there is enough appreciation. I am at some point in time considering leaving American Home Shield. Yearly I end up paying more than what I should pay, even the visit charge is $100.

It was fairly prompt we got Majestic Custom Heating and Air Conditioning here not too long after submitting the claim. They were helpful and showed us a few of the things that we could do to help improve the heat issue that we were having.

I'm very satisfied with AHS. The most recent claim was for three electrical outlets and two lights that weren't coming on. The guy was very friendly and he showed up on time. It was a good experience. However, we realized yesterday that one of the lights that he'd come to fix wasn't working still.

I don’t call American Home Shield quite often but when I do, it goes well. My recent claim went well. It was kind of hard to identify if it was, in fact, a plumbing issue or my washer. I noticed that when I was running my washer, it was making this weird noise. But it didn't appear to be the washer. For me, it was something within the pipe. When I hear or notice something is different, I immediately jump on it because I want to take care of it at that point. I don't want to let it go on and on, and then it's a bigger potential issue. There was nothing rectified, but the service went well.

I'm paying $100 a year for copay whenever anybody comes for the services. It's a little bit on the higher side, but it's okay as long as the services were good. But the service varies differently depending upon the vendors whom I have called. Some of the vendors did their job pretty well. But I had a pretty tough experience with what happened with my AC. It was a small issue, but the first vendor initially diagnosed that there was some problem with the inside coil. But it was not the case, because when he worked on it, the same problem happened again after a few days. Then they came over and they recommended something very different outside of the purview of the contract. They were asking me for money separately to do that. So I called a second contractor and the tech looked at the problem which was on the outside coil. But all other services were pretty good. The plumbing services were good.

The first time the guy came out, he spent all of his time trying to figure out how he didn't have to do anything rather than helping me. That ended badly. Then my nephew got involved and convinced AHS to send somebody else out again which would be no charge if the person found that they could fix it, and that was exactly what happened. The gentleman that came out was extremely knowledgeable, friendly, did the work without any problems and got me going. This is the first time I've had to call to use the service. I've got one or two things that I think I'm gonna have to call about but I'm sort of avoiding them at the moment because I don't want to end up like the first time I used AHS and it didn't work. But all in all, at this point, I'm very satisfied.

Our garbage disposal was making noise but it wasn't doing its job. It wasn’t doing anything. My wife called American Home Shield and their contractor was fine. Our dishwasher is now working as it should.

Under no circumstances should anyone purchase a warranty from this company, unless you just want to give them your money and get nothing in return. I filed a claim with them to repair my clothes washer and dishwasher, two of THEIR contractors confirmed the units were broken and needed to be replaced. Both times the company denied the claim saying I overloaded the laundry. Both contractors confirmed that I did NOT do that. It is a blatant lie so they don't have to pay for a replacement. If I could give them zero stars I would.

They increased the rate significantly and I called them on time to cancel. They offered me 2 months free to compensate for the increase but kept charging my card. I have spoken to customer representatives Keisha on 09/14/20, Earl on 10/27/2020. Jay on 11/05/2020 who reassured me again that problem would be fixed. But it was never fixed, and they kept charging. They have no address on their website, and 3 different addresses in different forms.

I had lots of experiences with American Home Shield and they were very good. Recently, Patriot did an awesome job. I wouldn't use anybody else but them.

When I submitted a claim with AHS, I went online and filled out the drop boxes and checkboxes. Everything went smoothly. The tech that came out was very informative and the process seemed to be really smooth.

When I used to use the phone to send in a claim in the summertime, I couldn't get through. But if I used the online portal, I could get through pretty fast. But it's been pretty good in the last couple of years. I pay for two different properties, so I might go for years and don't have a claim. But I'm still paying it monthly and then, if the service tech shows up, I gotta pay him too. So they should make changes with the service fee.