American Home Shield Reviews

I submit claims to American Home Shield through their website. When I did my oven, it was super easy. when the contractor showed up, he knew exactly what it was, and he had the piece needed with him already. He fixed it quickly.

But, when I did my dryer, it was not so much. A guy came out and he did a horrible job. He said that it was just not clean but we just had everything cleaned, so that was not the case. I ended up having to buy a new dryer. This dryer should have been replaced by the warranty, not by myself. So, that one was difficult, and we won’t use that company that did it again. When I did my dishwasher, logging on to the website was also easy. We were able to type in, but it took four tries to get somebody out here who could fix it.

It would be nice if it was easier to get ahold of a person. So, if I needed something, I could call and talk to a human, and not sit there on hold for hours and not have to go through 900 prompts to find somebody that is not the right person who would put me on hold again. From our research and what we have been told, American Home Shield is the best in this area. It is not the best company we have ever used, but the company we love is not in this area.

Next thing he is coming in the house with the representative on speaker and said they want to speak with you. The woman on the phone immediately tells me this claim is denied due to pre-existing conditions. Of course it is pre-existing because we just moved into the home. Everything is pre-existing. She was not customer service oriented and could care less of our issue. The plumber, seeing my wife and my frustration was extremely apologetic.

Long story short American Home Shield was a waste of our realtor's money. We called to request a refund and after many attempts to keep us, even offering to send another plumber out for a second opinion. Which would not have changed it was a pre-existing condition. Eventually they gave in and offered a refund less the $125.00 "service call" for a plumber who walked in looked at the sink and said he could not fix it. 3 weeks into this house and it has been a nightmare of an issue and American Home Shield caused it to be worse than better. I could of had a plumber out the next day instead of waiting 10 days only to be denied. OUR OPINION, DO NOT USE or PURCHASE AMERICAN HOME SHIELD...

However, it is not very flexible working with American Home Shield. First of all, every representative says something else. They don’t know this stuff. So, one told me that they gave me some estimate. And I asked, “Can I get a cash? Maybe I can take the cash and upgrade my unit.” They said, “Okay,” and, somehow, they clicked that I accepted what they said there. So, I never got a cash offer.

And then another lady said, “I see that they told you that. But once they accept our estimate, you can’t get a cash offer” and that the other rep was wrong earlier. And then another person told me I was getting a Carrier brand, but it was not. I do not know where they get the information, but each one says something else. So, they are never clear on what exactly is going on. The customer service is nice, but not all of them are very knowledgeable. The app is also not very good because you do not get really exact information there.

If they are willing to give you a certain product, and if you want to upgrade from your own pocket to a better brand, they send you to a third party which charges you full price than just going to whatever they have in stock that they send to the installer. Whatever the difference in price to get the better one and what I’m willing to pay, they do not do that.

And it is difficult to deal with that way because I wanted the better brand out of my pocket. But they made it a $4,000 difference. And when you go to the store and upgrade the size or brand, it could be $500 to $700. So, you get exactly the same thing you had. And if I want it a little better, I cannot. I have to accept what they want to pay, which is a lot of money.

I’m a realtor and I sell American Home Shield whenever I can. I have had the same policy for about six years. Somebody came to our office one day and gave a presentation. And I went over the coverage and I was happy enough, and I had not had any issues other than that one time. With American Home Shield I do not have to think about hunting around for a heating and cooling company or a plumber. I just set the claim up online and make an appointment.

I always go online to submit my claims to American Home Shield. I have it set up on my desktop at home where it goes straight to the right place. When I call, I get quite a bit of a runaround, and their people hardly speak English. But, I try to always do everything online, and it never fails. I tell people all the time to go get a home warranty as they would save their selves some grief. I have had a good experience for the most part, except for one instance three years ago where there was a plumber who came out who I had a lot of issues with. I made a complaint to the person realtors talk to, and I got my money back.

I called American Home Shield back and asked if I could get another quote. They said the out-of-pocket cost is still gonna be the same for what they diagnosed. That doesn't make any sense. What if you took your car in and they said you need a new motor and it's 1,500 bucks? Then they tell you to get another opinion but it's still gonna be 1,500 bucks. Doesn't everybody who have R-22 supposed to be changing over due to the environment anyway? It's called SEAL. But they're gonna charge me 2,450 from the guy that they sent out.

The rep asked if I wanted to pay another fee for someone to come out. I was told I can get a second opinion free. I wouldn't have to pay another $100 for someone to come out because we already know what the issue is. So why would he say I'm gonna get charged again?

I also asked if I could find my own person. They was like, "Nope. You can't find your own person." I asked if they could mail me the parts and I'll have a licensed person put them in. "No. We can't do that either. We ain't gonna mail you parts." Oh, okay. Well, I'll just look for a different warranty company then.

They were gonna escalate the call because a person I spoke to before said she would mail me the parts. Then when they called me back, they were like, "I don't know who told you that." Aren’t the calls recorded? I told them to pull up the conversation but they never played it. They never told me if they heard her say they would mail me the parts or not. So I was peeved about that. They forced me like, “If you want your air done, pay the 2,450 to the guy we sent out.” They told me to call Hansen Mechanical and see if they would negotiate. But they said, "No. We ain't negotiate. This is what it is." And I don't think that that's fair. It's getting ready to be fall now, so we probably aren’t gonna be using the AC. I'm gonna leave it like this until I get the money to fix it.

One thing American Home Shield can do to improve is not re-sign us up without our permission. My husband spoke to them about this whole oven situation and told them if they can't fix it, we're not renewing. And they automatically renewed us. Their prices keep going up and up too, but that's everywhere.

The first time we called them out for this was in February. They said they fixed it but they didn't fix it. If I needed 350 degrees, I had to put it in 285. It was a constant juggling thing, and I finally got so sick of it that we told them to replace the damn oven. The last call we had was for our washer. It was a 30-year-old washer and they tried to fix it but ended up replacing it. This time, they said no and had this come out and this come out. They did all that three times. Plus when the first two guys came, as soon as they walked out the door, they closed out the service call even though it wasn't fixed. The last one did not. He was awesome.

We have called AHS and US Air everyday since 8/11 talking to different people who kept telling us that the Technician from US Air will call us when he gets the parts and schedule to come out, but up till today he has never called us for any update. US Air told us the first week that they are and backed up with new orders for 2 weeks and are attending to Clients with Emergency cases. We asked them why our case is not considered emergency and they did not answer that question.

We called AHS and reported to them and asked them to find us another company that is not backed up and AHS said that once they send out work orders, that they will not take it back and give to another company (INSENSITIVE). We went into the hotel for the weekend of 8/8 and 8/9 due to too much heat in the house and asked AHS to refund us and they refused (NON-CARING). Both US air and AHS have kept me and my family of 5 in a home here in TX (temp in 3 digits) for the past 21 days without AC and at this time no time as to when they will likely get the parts and fix our AC. What a LOUSY, INCOMPETENT, UNCARING, and INSENSITIVE companies they both are and I will NEVER use them again after these incident is over.

Round Rock, TX

I've been disappointed in the past in relaying my needs. I had to call repeatedly. I was given a date and time and the repairperson came out before that time without notifying me. I was 30 minutes away from my home at the time. When I did get home, the request that I made was not made. There were other areas that were looked at that didn't need taking care of, so it was difficult. I had to call back and make that correction and it was difficult to deal with the phone representative who insisted that there was gonna be another $100 co-payment.

I had to wait again for the second serviceperson to come out. And it's been difficult sometimes to identify the problem. I'm not a plumber. I'm not a mechanic of any kind. But I know when things aren't working as they should. So I don't know if it depends on the phone rep that takes the call that is not fully informed or is not listening to my needs.

The plumber told me, "They're not gonna fix it. They're gonna say that they can't fix it. They're gonna send you $600." I said, "Cool." I already know that 'cause they did the same thing with my hot water heater. They only approved $700 out of a $3,200 job. The rest was left up to me. I didn't have a choice. I didn't have any hot water, so I had to get it done. This was a week or two ago. I've been waiting before then to get the AC fixed..

A few days ago, they said it's gonna take one to two business days. I waited two days, I called back. "I'm sorry, they told you wrong. It's one to three business days." I called again today. This is day four. said, "This is day four. So you can't tell me that anymore." "You need to be more patient and da, da, da. We thank you for your continued patience." I'm not patient. They're being patient. I'm hot as hell.

So the person finally said -- I said, "So what you're telling me is I have to wait an indefinite period of time for y'all to come out here or give me the money?" Because I asked for the buyout. They said that, "We'll give you a buyout and you get it fixed on your own." I said, "I don't give a damn what happens. I just need air conditioning here." And so, I accepted the buyout. But I waited one to two days for the buyout, then they told me it takes one to three days. I waited three days for the buyout. Today is day four. I waited for the fourth day. Now, they said, "Oh, you have to wait at least another day." So that's day five.

Now we're talking 27 days at that hot house. We're not even sure if it's going to happen then. And then he told me, "If you accept the buyout, it takes three to five business days in order to get the money." We’re talking about a whole month now with no air conditioning. The hottest 30-day period of the year and I don't have air conditioning. And they keep telling me, "Well, I'm the person you need to talk to. Stop telling me that stuff. Just give me what I need. I need somebody to come over here and fix it or give me the money so I can get it fixed.

They sent someone out back on the 24th, and it still isn’t done. The company is a scam. It's garbage. I'm gonna call the news and I'm gonna report them. I'm gonna do something. They keep calling me, asking me for my next payment. I haven't had air conditioning in a damn near a month and you're asking for a payment?

This one started with the hot water heater. Actually, it started before then. Before that, a year ago, I paid for them to put the stove in. They came out and told me I had to toy with that oven out the damn wall to see what was wrong with it so they could do it if anything was wrong behind it. I had to pull it out the wall. If I know how to pull it out the wall, I wouldn't have called them in the first place.

They sent me a new stove. The stove is sitting in my kitchen right now in the box because I have to get -- they said the electrical outlet I said, "Youi can't fix an electrical outlet?" They said, "Well, no. You gotta do that."

American Home Shield is a scam. And I didn't think about it because they come over and do little stuff like replace the thermostat, snake the main drain. I'm like, "All right, cool. They're doing something." It lulls you to sleep. And then, every time you need something big, if it costs like $500 or more, they're not paying for that. They make you pay for it. They have all these excuses on why they can't pay for it.

The only thing they did, they came out and fixed the thermostat. They came out and did the main drain. They gave me a cooktop. But it's in a box with the plastic security bands on it. When my ceiling fan wasn't working right, they came and fixed it. It took them about 15 minutes. When my tub wasn't going, they sent somebody out to snake the drain. They do little things. But anything that's gonna cost some money and time, they're not going to do it.

They cover the plumbing system, but the plumber must break the drywall to access it, and the drywall is not covered. Once the wall is opened, then they will fix the plumbing. The way they handle it is very tricky.

The contractor was Cactus Company, and they were nice people. However, they were only rated a 2 out of 5. I called on a Friday but they couldn’t come out till Tuesday the following week.

They came out and said the garage door spring broke, but they couldn’t do the work until they get an approval from the warranty. Half an hour later, I got a text from American Home Shield saying the spring on the garage door is not covered.

It’s the worst company you can work with. It’s a ripoff. They said the door is covered but not the spring. They cover the bare minimum for everything. I lost $100 to American Home Shield. They should be refunding it.

Cactus charged me $850 to fix the spring, but I found somebody who could do the same for 400 bucks. The spring costs $220, and then $180 for labor. So, that’s what I did.

Two years ago, the bathroom was leaking and seeped into the garage. They could fix the leak, but had to break the drywall to access it. My regular home insurance paid for the drywall. So, the warranty is worthless.

I had issues with my refrigerators and submitted a claim with American Home Shield. They sent Chuck’s Appliance Repair, and they fixed the ice maker on one fridge. For the other fridge, they said they would be back the next day, Friday, but they didn’t call me back. That Monday, I got a call real early and they told me that they’re gonna be here on that day. I waited until 3:00 PM, but nobody showed up.

On Tuesday, I was home all day and Chuck’s called around 5:00 PM, just after I had left the house. The technician said he was in my area and asked if I’m gonna be there right now. I told him to give me 30 minutes, but he said he couldn’t do that. When I called the following morning, they were really upset. It was a mess, and I was very, very upset with them.

They were able to repair the ice maker, but one refrigerator issue remains. I’m just fine the way it is, but I wasn’t happy with Chuck’s Appliance Repair.

The water was coming up through the floor, so it indicated to me that something was going on in the piping. I had a pail catching water down in my basement because it was leaking from the tub. When the contractor came back out, he tore the floor part up and said that my piping looked good. He believed water was running down the side of the tub and caused it to become dry rot. He tore up a lot of that wood and stuff, put it in a bag, and then they left. He said they don’t replace floors. My son had to put a little board over it because anything could crawl up through that big hole.

I told American Home Shield not to send D and P back to my house anymore, but they said they were going to send them back out again. The guy was kind of upset because I gave them a 3 on a survey. It’s really a shame. I’m still paying for homeowner’s warranty and homeowner’s insurance, but I’m going to have to pay for all this stuff out of my pocket.

Fresh Air had problems scheduling and their technician, who was on the road, did not communicate well with their front office. I provided the description of the problem and the contact information for my tenants to the front office. The technician who supposedly went out said he was trying to call me. I was not available at the time. Later, I saw the four last calls from him. And then he said he didn't know there was another contact number. The front office didn't tell him. That went on four or five times.

Fresh Air gave the tenants really large time windows. They said, “Technicians would arrive between 8:00 a.m. and 6:00 p.m. tomorrow.” My tenant would take the day off and nobody would come. After 6:00 p.m., she would ask what happened and Fresh Air would say, “Oh, no. He came at 8:00 a.m.” Wouldn't you already tell her if that actually happened instead of making her stay home all day until 6:00 p.m.?

There was an extreme lack of communication, ability to schedule, and ability to ring the bell. Every time the tenant was home, the technicians claimed they came. But nobody rang the bell. We couldn't get past these basic things. They say they would knock on the door, but you can't hear from the second floor if somebody's knocking. You have to actually ring the bell. We had several phone conversations just about ringing the bell. That was a pain.

In June, a Fresh Air technician was finally able to get into the house and look at the system. And then we didn't hear from them again. Since my tenant was not complaining anymore, that meant maybe they fixed it. A month later, the weather got hot again. My tenant told me, “So, what happened? Are they gonna come fix the air conditioner?” I called American Home Shield and they said that the technician from Fresh Air never submitted his notes. They didn't even have any evidence that any appointment took place and what the findings were.

Normally, there's only 30 days to schedule a recall appointment. This means that if something still continues to not work, technicians can come back without me paying an additional fee. This time, it was already 30 days. Since the technician had just submitted his notes in July, I asked American Home Shield for a recall appointment. They gave it to me. But we ended up not being able to continue with Fresh Air. I escalated this issue to management and they eventually assigned a different contractor, Temperus. Everything takes forever with American Home Shield. But at least the new contractor was able to get into the house and diagnose the problem. They said, “We can replace the whole HVAC system.” Now they ordered parts.

I told American Home Shield to never send Fresh Air to us again because it was the worst contractor. American Home Shield agreed. I'm actually looking for other home warranties with a higher ranking because I never had a problem-free service request yet with American Home Shield.

I went ahead and got a payout quote from American Home Shield instead of going through with the company that they contracted. For one, my unit that went out was an old unit that takes the old R-22 coolant, which is now outlawed and very expensive to get. I wasn't trying to also repair something that I'm gonna end up having trouble later. If I had it repaired, I would have put myself in a hole and that's not something I can do with a family of five in this day and age. I can't waste my heart and money. I do my due diligence with everything I do. I make sure that I go the right route.

Seth was my rep when I got my plan initially started. I was never told about a platinum plan. I was told that gold was the highest plan that there was and that's why I went ahead and opted for that. I would have opted for a higher plan if there was one, because that was what I was looking for at the time. I was looking for the most coverage in case something happened. Therefore, when it came back saying what was covered and what wasn't covered, I would have a lot more coverage if I were under that platinum plan. I wouldn't be able to submit another claim with the same issue that was going on if I wanted to upgrade my plan. It put me in a bind and I didn't really like that. That left a bad taste in my mouth.

I left a review and that went towards the AC company that came out here, which wasn't okay because I don't have any problems with the tech. It was actually more or less the front end of the American Home Shield that I stated in my problem. It was definitely American Home Shield that left me in a limbo. Overall, I did appreciate everything that happened. I liked the turnaround rate on the payout quote and everything as well. There were some good things. But the false information in the beginning really put a bad taste in my mouth.

The front end definitely needs to be more upfront about the service plans. There’s also the part of knowing a little bit more about what is being covered and not. I didn't really know who was covering what and I'm getting sent a bill for three grand and it's very vague. Between the third-party company that's hired and American Home Shield, there needs to be more visual payouts. This applies even online. I have the portal and there wasn't anything for me to really see. It was all very vague on what's being covered and what's being actually repaired. I call for American Home Shield and they tell me to call the AC guy. The AC tells me to call American Home Shield. That was a little back and forth.

I'm not even a stickler and I'm a really good dude. I didn't wanna quit American Home Shield because my neighbors across the street are like, "Oh, man. They're great. I'm sorry." They referred me to the home warranty. They're like, "I don't know why you're having a problem. Maybe they're just the guys you got that time. It just happens sometimes.”

I would recommend American Home Shield to others but I would make sure that they go with a platinum plan and not a gold plan. I hope they don't get the runaround like I did at the same time. Fortunately, their customer service end is pretty good. When I call in, I don't really have to wait on hold too much. I have a portal and that's really cool. The coverage isn't bad too. If I had been told about the platinum plan, I would have been in a lot better situation.

Pricewise, it's reasonable. It's a certain amount a month and then you have to pay a certain amount to send somebody out here, which is fine. That's cool. It's reasonably priced because everywhere else you'd call to come out here to diagnose something, it's about 100 bucks. And they charge me about $100 or $125. It's somewhere within that price range if I call an electrician out here. They're gonna charge me around the same price to do a diagnostic as well.

Most of the time, that goes towards your repair, so that's cool too. You still pay that 125 and then they take care of it, so you're not really coming out of pocket. The AC guy quoted me out for some hardware for 480 bucks. The other AC guy I had said, "Dude, that's like $20 worth of hardware. I don't know why he's upping it so much. You don't want to pay $400 extra just in hardware.” That was definitely a red flag to me.

I felt I was being taken advantage of because I’m a woman and I have a home warranty. I spoke to American Home Shield and told them I got a friend who’s an HVAC guy. He said that if the blower motor was malfunctioning, I would not have AC in the house. Plus, one of the technicians reeked alcohol. So, that’s when I called for a second opinion.

The first company was trying to rip everybody off. I looked at their reviews, and they were terrible. The warranty finally sent another contractor out from Fire & Ice, and he was wonderful. He explained what was wrong.

I asked the technician if there was a problem with my unit. He said the coils were dirty, but they’re not malfunctioning. They just needed to be cleaned.

I also told him about an issue with my ductwork, but he wasn’t sure if the warranty would cover it. That technician was 100%, an honest person. He was informative too.

My father had American Home Shield 30 years ago when he had his house built in the suburbs. Overall, they’re a wonderful company.

The second technician came and said that my AC unit was unrepairable. Now, I’m out of $1,300 and had to buy a whole new system. So, I decided not to go with All American, and I’ll be dropping American Home Shield as well.

To me, I felt like I paid for a guesstimation. Because if it was unrepairable, then why did they try to repair it? It felt like I went to the casino and gambled $1,300, then came back home. I just gave away the money.

I couldn’t use the part that I just bought because I have to buy a whole new system. It was the worst experience for me. In the end, I hired my own contractor and went with Climate Heroes. I paid for that out of pocket.

I was with American Home Shield for years, and I’ve been paying the warranty $100. I transferred from one house to my new house, and this is the first big claim that I had.

Everyone says the exact same thing. When it’s minor stuff, the warranty will cover that. When it’s something big, they won’t. I was receiving emails about their AC program that they’re running. They were turning people down so that they can get them on their AC unit program.

Recently, I put in some claims. Caltech was sent to work on three units for me and they fixed two of them. But they could never fix the clothes washer. They made about four trips already trying to get it fixed. They ordered parts twice and they got it working about halfway, but it still made that noise. It’s out of balance. They’ve done their best trying to fix it though.

The customer is happy because it’s getting replaced. This is the longest I’ve ever went and it’s not done within a couple of weeks. They’d come look at it, couldn’t fix it and then they’d get a part. I even had one person that brought the trash disposal. He had an extra one with him when he came.

The reps listen to what I have to say. But as far as calling the home shield reps, I can’t get in sometimes but they always try to call back. But I like the service a lot better than I have anybody else. They treated me right 20 years ago so when I had a chance to go back after another company, I’ve stayed. For this recent claim, June till August is drawn out. Other than that, I’m not gonna abandon ship. I keep paying $1,000 a year because I’m gonna stay with you.

After that experience, I contacted American Home Shield. I said that I didn't even want to deal with this guy anymore. He's just unprofessional, rude, and disrespectful. Then they dispatched Fast Heating & Cooling.

In the meantime, again, we bought portable air conditioning units because we were making no progress. We spent $1200 on trying to retrofit three rooms in our house so at least it's livable. The tech finally came out and repaired it, but there might be an issue with it right now because it's working but it's making a wobbly noise that you can hear through the wall, and it does not sound right. It should not be that loud.

Overall, they diagnosed the problem and they fixed it. The amount of time it took once he diagnosed it was frustrating. It's very frustrating when they send a technician out and they tell you that the condenser fan needs to be replaced. The American Home Shield rep tells me that it’s covered but I have to have to pay for the wiring. In order to install a condenser motor, he has to rewire it. American Home Shield will not cover it. So, I had to pay the vendor $125 to replace the condenser motor and the wire that he cut in the first place.

So, the technician came out a second time, and he actually removed the whole microwave, because it’s a built-in one, and exchanged the magnetron. After that, the microwave functioned for about a day, and then it had the same problem. It turns on, the timer runs, but whatever is in the microwave does not heat up. So, I contacted the home warranty again to ask for another appointment for a technician.

Submitting a claim was easy. I did it on the phone. And then I got a text message that I would get a phone call to schedule the appointment within 24 hours. Like the last time I did this, I got a message, but then nobody called. And then I got another message two days later, and then somebody called within 24 hours, and I’ve scheduled the appointment for the technician.

So, I’m somewhat dissatisfied with my experience because I’m still having the same issue with the microwave, and I’ve had the technician out twice. And I also have to take time off work to be there. Otherwise, it was easy to schedule, the technician was friendly, and he let me know when he was on the way, which was positive.

three washing machines, and two dryers over the years. So, it’s to be expected. Any time you file a claim, it goes up.

My experience depends on the company AHS partners with. Some companies are respectful and they do a good job. Most of the other ones are very greedy and they want to manipulate you and charge extra. They will tell you it’s not covered but then it’s all covered. Last year, I had a problem with United Air which AHS contacted. They were terrible. And then the company I had this time was very greedy.

However, I had to pay for it out-of-pocket because it was technically considered an enhancement. In order to fix the problem in a cheaper way, the technician had to put a pump on it and redirect where the drain was going. American Home Shield considered that an enhancement, which I would question. That was the only way to fix it without creating a major damage to my house.

Home Shield is one-stop shop. All I gotta do is call that 800-number, and they send somebody out. So far, the best thing about it is the ease of use. And they’ve come out quickly for most of the issues I’ve had. So far, so good with Home Shield.

The guy who came out was very nice and did the work. He said the fan was broken, and they would need to order a part. He was supposed to come back, but I never heard from them again. They ghosted me.

I would email and text them for three weeks, but they never responded. I managed to get ahold of someone one time. The lady was rude and off-putting. They were awful.

I called American Home Shield and the warranty said they were still waiting on a part. The contractor finally sent somebody else out when they had the part and put it in. The technicians were nice but dealing with the office was terrible. I would never want to use those guys again.

American Home Shield would always send garbage people like that or wiggle out of having to pay. I would tell friends and family to steer clear away from them.

Now, the AC recently stopped blowing the cool air the way it was blowing when it originally got fixed. With all other home warranty companies, be cautious. Weigh the benefits, the pros against the cons, because the amount of money that you spend, you could save and build up to get your repairs done. You're paying somebody, and chances are they could deny your claim. You still will have to go into your pocket.

They sent out a tech for the third visit. His name’s Adam. Come to find out, the shaft was fixing to fall out. He apologized and said it was his fault, that he should have looked a little bit deeper the first time. He finally determined with American Home Shield that it was not repairable. They put in for a replacement and sent me an email with a list of appliances. I was going like, “Get a Whirlpool,” but they were gonna charge me the difference. I’m not paying for a washing machine when they say they will replace it. They had a very first one with another Maytag, and it would cost me nothing. So, that’s what I chose.

The delivery is set for Wednesday, the 27th. The girl in the purchasing department told me J.B. Hunt is supposed to pull out the old one and haul off the old one. I’ve been dealing with this since the very end. The only way I’ve been able to survive, I had bought a little $100 wash-and-spin washing machine for my camper. My husband is handicapped, and I do not have the time to go to the laundromat.

I suppose American Home Shield has done their part. They only charged me the one-time service fee. Currently, I pay $51 a month. For right now, the price is okay for the warranty, so far. But if you watch their advertisement, “It’s fixed in a day,” that is so false. First, they have to diagnose it, order parts, then they have them shipped to me. It’s not just that fast. It’s just been a long process for me.

Overall, my experience with American Home Shield thus far has been mixed. It’s very difficult to get hold of people who respect your time. Fast Response is somewhat better than many companies, but they just don’t give you a particular time. They give me a window from 8 a.m. to 6 p.m. That’s completely unreasonable. I have a full-time job myself. There was another company called Front Door Pro. Those guys went there, and the tenant told them the AC is on the rooftop. The guy stood at the door and said that they don't go to the rooftop, despite it being a functional, flat terrace. They left, and they didn’t even bother. I requested a maintenance tune-up, and nobody showed up, yet there was a text saying they went there, but there was nobody.

I pay about $110 every month, and then every time you request a service, it’s $100 right there. Between my home and my rental property, we are spending close to $4,000 a year. My wife and I have been talking about if it is worth me spending that kind of money. But I’m probably going to stick with American Home Shield because it does give you a little bit of peace of mind, but I have to do this benefit analysis.

I had to call American Home Shield back and do another claim, which I felt should have been the same claim because the first contractor never fixed the first issue, and that was causing some of the moisture upstairs. I spoke to Sam at American Home Shield, and they had May Heating & Air come out. The air conditioning people from May cleaned out the track and the insulation that had blown over in that area, and went around the back, and checked the Freon. The guy said it should be good. He suggested I get another piece to go on to, since the $185 insurance doesn’t cover it, so that if it overflows again, it will shut it down.

I had to pay another $100, but I felt the issue was the same. I was told once I pay one, I have to pay again. I paid because I needed it fixed, but I plan to speak to someone at a higher level. They cover quite a bit, but their price has gone up about $30 since I got it. Other than that, they've been great all the other times that I've had to use them. I've only used them a handful of times, but it's better to have them than not have them.

The customer service rep I was speaking with told me that they are outsourced and do all their communications via email with AHS and they could not give me a phone number to talk with someone that actually works for AHS. I told them to reimburse my $125.00 service fee and I would find my own HVAC company to repair the AC. After reading many of these comments, I feel I did the right thing because I would end up paying for it myself anyway. What a BS company!!!! I will not be renewing my policy.

Well, I went to other warranty companies. I've been with a couple of them. And I came back to American Home Shield because they are one of the best ones I've been with. What can be improved is the price, because it used to be like $75.

One other thing that could be improved is that sometimes they replace things not quickly enough. My tenant’s refrigerator went out. And the guy said it couldn't be repaired, but I didn't get a message for like three or four days later saying that they would replace it.

I had to go ahead and replace it before they gave me the message because I couldn't let them sit there with no refrigerator.

I've been with American Home Shield for a while now and it's the most reliable home warranty company that I've had and worked with.

And when they came over, the guy didn't speak English. He didn't understand us. He had Google Translate and said they're going to order the part. He didn’t even say what was broken. It was absolutely terrible.

This is the second time with American Home Shield, too. The first time was for an oven problem, and nobody ever called or came over. So I'm just done with them. DGM did not fix it. So, I fired them. I cancelled American Home Shield because of the company they sent over.

The contractor, Modern Heating and Air Conditioning, was wonderful. They cleaned up the mess that Connett made. Connett stripped a bolt and left it like that. It was making an ungodly amount of noise. So, Modern Heating came out and fixed what Connett did wrong.

The whole fan went out. It just died. They did fix it so that we had air, but they had stripped the screw in the housing. And so, the new fan or blower wasn't sitting in there comfortably. So, it was vibrating and making a lot of noise.

American Home Shield covered it. But I will tell you that the first time I was trying to get them to come out, the customer service rep from American Home Shield wouldn't listen to me. He was awful. I called and got him again. And that's really the first time I've ever had a problem with their customer service.

Well, I think that these companies have to wait to get parts. And having to order the parts after they get approval from American Home Shield is absolutely ridiculous. We had to go three or four days in very hot weather with absolutely no air conditioning because we had to wait for them to authorize the parts.

Five years ago, I'd have given them a 5-star, hands down. I'm thinking that I'm probably more towards the 3. And it's taking so long to get things fixed. It was not like before.

Just this last time, we were four to five days in 90-some-degree temperatures in Iowa. And both my husband and I are not young anymore. And we both have asthma. And I'll tell you, it was miserable.

For example, we had a water heater that was replaced, but the vendor wanted $500 extra for building code requirements. When I checked with the building code office, only one item was required to be replaced, and it was an $85 item. So, this company was ripping us off for over $400, but American Home Shield would not listen to that. They just said, "We're gonna go with what the vendor says." And I'm telling them that I got proof that I don't need an extra $500 worth of parts on my water heater, just an $80 part, and they wouldn't listen to it. Sometimes they're very unreasonable, and you can't get anywhere with them. And they're not consumer-friendly.

But this time, I was happy with the entire situation. I've worked with WM Appliances before, and they haven't been as good as they were this time. They worked on our washer maybe a year ago, and it took them five visits to finally get it fixed correctly. This time, they only came out once for the evaluation, and then American Home Shield offered us a lot of good replacement machines. We just didn't care for any of the replacements. So, we went with cash-out because we wanted something different.

The last one was the toilet was filling up really slow, and they sent A1 Phoenix Plumbing to come out and check it. They knew right away what was wrong, so I just stepped back, and they fixed it. One of them got a new piece off the truck and they installed it in five minutes.

There have been times that the people they’d sent out didn’t know what they were doing and I had to get a second opinion. So, American Home Shield needs to get more people that have knowledge of things that they send them out for ‘cause sometimes it seems like they don't. But most of the time, they do.

I called in the issue on the 31st of July, and it has been about two weeks now. American Home Shield also sent out a follow-up text message to find out how the service went and I responded to let them know that it was a partial service, based on what the technician said.

When it comes to their service, they are quick to respond whenever I put a request. I get a phone call if not the same day, the second day. The price has come up, and it is a bit too much for every service, but that is fine. Overall, I am very satisfied, the coverage is very good, and my family members including my kids have AHS too.

The other gentleman came out the next day. The first guy told me that they didn’t make the thing that powers the garage door anymore. It’s obsolete. I thought that the company would replace it but they wouldn’t. For $125, I had a man put a little lip on the bottom of the garage door so it could close it manually. Then he put a lock on the side so I could lock it. I tried to close it from the outside and I got my fingers smashed in between the garage door.

I called AHS and told them I wanted to cancel. They told me they’ll give me my $150 back but that doesn’t fix my garage. They gave me another option which was $7 for my AC and my furnace. They were trying to keep me. But I agreed for them to call the company again. They said that the company didn’t explain what exactly as going on.

The woman I talked to told me that she would contact the contractor, which she did because she had an email showing that. But the contractor hasn’t called me. I have till August 30th to decide whether I’m gonna keep AHS. I have another company that’s gonna take over and I’m not gonna pay both. This other company is not gonna charge me $150 or $120 again.

I hope they improve the communication between the company and who they hire. They didn’t communicate very well. The rep was foreign and I had a hard time understanding her at some time. But she just kept going about what they can do for me. But they never said that they will replace the garage opener. If they would have said that, I will keep them. They offered everything except for fixing my garage. I was on the phone for over an hour with this lady and she was very good at turning things around.

I called AHS and I was told that Chesapeake said they completed the job, which was not true. American Home Shield gave me a lot of grief trying to prove that. It was my word against Chesapeake and they were siding with the appliance technician who falsified that he fixed the issue when he didn’t. AHS ended up requiring me to open up another ticket and waive the cost, which was ridiculous.

Then the techs from Appliance Keep Up came out and fixed the refrigerator. When he fixed the glass stovetop, he ended up cracking the glass. So when I noticed it, I called and told them about it. There was some back and forth of blame but I made it clear to them that, if that was the case, I would have called American Home Shield to replace the glass. They ended up taking ownership of it and replaced the glass. It was an up and down situation but because the owner followed through on his word and fixed the glass, I would give him a good review.

It's been a headache overall. I had them come out one time to repair my AC unit and AHS didn’t want to cover it. They went back and forth. They gave me a payout to replace the unit but they only gave me a fraction of what it cost to replace it. It was that pointless. I would tell my friends not to waste their time or money on AHS and I’m gonna cancel my subscription.

I got the service because a family member said it was so good, but I've had problems ever since I've had it. Number one, I'm gonna put contributory negligence because I didn't read all the contract. I just went by when I asked questions of American Home Shield. When I asked questions, I went back a question, how they answered it, instead of reading it on my own. Because apparently, they don't know what they talking about either. They couldn’t get a right answer.

They have to know their product. The services is their product. They answer the wrong thing. That's all. That’s all they do. Don't give random answers. They should study the contract.

I have two properties with AHS. The first property, I would say AHS could get 4 stars. The second property, they get a 1. My one property has appliances that are not specialty, the GE, Whirlpools. They’re good at that. But they’re not good at fixing Bosch, Libra, Miele, stuff like that. Little things that are a little different. I guess they may be international brands.

I’m thinking I need to get paid to show them how to work. I am big advocate of customer service.

AHS is convenient and it’s s an easy way to solve a problem.

We contacted American Home Shield and said our water heater is still not working. I saw an email which stated that they had come out and spoke to us and then entered a claim that our water heater was not working. But they never came out. They never talked to us about it. And then there was a charge of $1,000 that was supposed to come out of our pocket.

When I saw that email, my husband called American Home Shield right away and said, "Hey, they didn't come out. They didn't explain this to us. We want to put a hold on this. Don't submit the claim to them because, literally, we don't even know what's happening. No one came out. We weren't even home.”

That's where it ended. I talked to American Home Shield about what was going on. and so the final result was that they said that the contractor picked up a water heater, and then they're saying they didn't, and so we're just going to do the payout option. I still have not received that. It's been months..

We called and we were supposed to get a call back if there was a payout option, and I never received a phone call back. And it has been weeks, so I called and spent 45 minutes on the phone. The person I talked to was wonderful, but she had to keep putting me on hold and asking somebody else what was going on. I would have appreciated a phone call back with the result rather than me having to be on the phone for 40 minutes. But she did the best she could.

The AHS rep told me they denied the claim because the plumber said we failed to perform "routine maintenance" on the water heater; however, the plumbing company told me they never said that. AHS also said they only fix the heater if there is structural damage, not rust. Yet, I cannot find this exception anywhere in my contract, even the fine print!! Then we called to CANCEL AHS altogether and after 20 minutes on the line, the woman said she wasn't AUTHORIZED to cancel our service! Maddening!!

I had AmTech Appliance out for two things back-to-back. I had a kitchen faucet that had low pressure and did not always turn off. There was something going on in the handle. And they came out and cleared the screen and adjusted a nut and it has been working great since. The technicians have been very professional and knowledgeable. They set a time window and then they keep you informed on the progress. So, if they were supposed to be there at 4:00 and they were not quite finished with the job, then someone would call and tell me that they were running a little late, and if that was okay.

I also had a claim for a dishwasher where the seal kept coming undone. The service tech for that issue was also very professional and courteous. The technician diagnosed what caused the problem with the seal and he replaced that part. But now, the seal needs to be replaced. So, the contractor is coming back on Monday to look at it again and see about replacing the part. I am just frustrated with the dishwasher because this is going to be the fourth trip. I wish they had gone ahead and replaced the seal the last time they were here.

Still, American Home Shield is diligent in wanting to get things fixed. The claim process has been very good. Overall, they have done well. Sometimes, they are a little bit slow in that they schedule quickly, but by the time the contractors get here, they have to diagnose the problem, then if parts have to be ordered, they have to order them.

They came out, said they changed a gasket and that our dishwasher would stop leaking, but couldn’t stay to run a full cycle and make sure it didn’t leak after a full cycle. This then went on for the next four months, with eight different visits from the same company replacing the same two pieces of our dishwasher and refusing to stay to ensure it worked. The last technician came out this week (now mid-August) with the same story, so I sat on my kitchen floor and watched my dishwasher run for less than 30 minutes before it started leaking again and pooling water. I tried to contact the company to have the technician come back and they said there was no one available.

After getting fed up and contacting American Home Shield directly, they refused to replace our still broken dishwasher, told us we would have to pay AGAIN to have a different company come out and refuse to have a supervisor call us back despite two promises we would have a call from a supervisor who could assist us within 48 hours. We decided to try and cancel our warranty since it has done nothing but cause us headaches and lose over 40 hours' worth of wages, waiting on an appliance repair company that can’t repair appliances. They told us that we were ineligible for a refund, despite having only held the warranty for four months, and we would have to pay an additional administration fee for canceling. This company should truly be ashamed of themselves.

When I called Garage Rat to ask why they would not come back to fix it, the manager started screaming at me. I hang up on him as I was not going to take disrespect or screams. Eventually Ace fixed the issue. In fact, I have another issue that Ace is coming back for on Monday. Overall, AHS has always been good with me and they always fix my issues.

We called AHS and they sent out a repairman on July 17, 2025. He could not locate any issue. We called back August 8 and a technician came out for 20 minutes and again could not locate a leak. He told us to film the dishwater as it was leaking. We have done that and tried calling the tech company and get no answer from their answering service. We paid two service call outs of $100 each also.

I have called AHS three times since the August 8 call to no avail. The dishwasher is still leaking. I was told last Saturday to call back on Monday since the contractor appears to not work on the weekend. My call today August 18, I was told to call back in two to three hours by AHS answering service. They are third party employees that are hard to understand. AHS had always been great at the beginning but now the monthly fee goes up each year and so does the service call out fee. I probably should have cancelled the service and replaced the unit myself. Service is not what it used to be.

I’ve been a little disappointed with American Home Shield at times. We had an air conditioner go out and they paid hardly anything. We also had a gas hot water heater go out, and we ended up paying quite a bit on that. There’s been some things that we haven’t been very pleased with. But with Sigmond, we were very happy with the warranty.

It would be nice if the contractor was able to come on the same day, but they were not able to. When the first guy came, there was nothing for him to do because it started to work again.

I decided not to cancel my request for a technician because the hot water heater had already gone out once and then turned back on. I figured it would probably go out again. Then my air conditioning stopped, and I had to pay the same amount again for someone else to come out. Now, everything’s working okay.

American Home Shield is a typical company. There’s nothing special about it. However, their price is a bit too much.

American Home Shield replaced a microwave and gave me replacement money for a water heater. They also fixed my built-in KitchenAid refrigerator, which was an expensive fix. I can’t remember what the two plumbing things were, but they took care of both of those as well.

I don’t know if the warranty makes any money because of what their costs are on the program, but they’ve been very good to us. I have zero complaints.

The contractor came out and said I needed a new door. It’s a new refrigerator. I said it’s just catching something or the hinge is rubbing this way and probably needs an adjustment.

He was here for about ten minutes, tried to get authorization from American Home Shield, and then it came back denied. Right now, I have to put a little note on the fridge for my family because the door won’t shut on its own. They have to push it hard.

I wish I didn’t waste the $100 with American Home Shield ‘cause they got me nothing. Everything we’ve called for was not covered. There’s a pool pump outside, but it was not covered because it’s outdoors.

The AC was not covered either. I’m actually sitting here waiting for my AC repairman now. I didn’t call American Home Shield for that because I didn’t know if their vendors get paid. That’s maybe why the warranty doesn’t have good contractors.

And recently, the cistern on my toilet was broken. So, I called AHS, and they sent Dynamic Plumbing out, and they came out. What happened was I leaned on the toilet and it broke the cistern. It split open, and everything came out. They decided it was not normal wear and tear, so they were not gonna cover it.

My experience with them so far has been satisfactory. I filed a claim for a leaking showerhead. The contractor came out, they charged 150 bucks, and they fixed it. Their website was easy to navigate. And the contractor who came out was great.

The guy from Fuss Free AC diagnosed the problem fairly quickly and had the part in his van to get the air conditioner back to work. I was happy with that. Usually, these air conditioner guys only diagnose the problem and then they say they got to order the part. However, I had to pay $125 for the service call and I'm sure that part and the labor probably would have come out to about $125. I broke even and I can't be excited about it. If it were a compressor or something like that, it would have been a bargain.

I didn't know about that leak, but I know that as a customer of American Home Shield that you're allowed up to four claims per job. If you discover something while you're working, you can always try to add it on. He doesn't want to, but we go about doing that. He fixes the leak, which he's not happy about. Unbeknownst to me, he doesn't know that there's also a leak in the kitchen faucet which was part of the original claim. He was pissed. He was like, "Why didn't you show that to me?" I said, "I'm sorry. I didn't know that your boss, your computer system, or your email didn't tell you that this ticket has two things on it."

While he's upstairs, my eight-year-old says to me, "Mommy, the toilet isn't flushing." I go to look and sure enough it's not flushing. There are five toilets in my house. I didn't know one was not flushing. We are trying to get everything done and ready because we are listing our home for sale. Any little knick-knack problem in this 4,200 square feet, I as a single mom, am trying to repair and not get dinged on my inspection. I understand if that couldn't have been added because he was like, "I'm not gonna do the kitchen work. You should have shown me when I got here. That’s on you.“

The electrician came in on the job and he's not even looking. For $100, he reset a plug. I then took him downstairs to the basement and I said, "These fixtures, they're blinking." He's like, "These aren't covered. I don't know if it's a ballast or a striker." He's not even trying to take anything off or touch anything other than one reset plug and talking about having to go. With the electrician, eventually, I got my $100 deductible back because the tube lighting is not covered. By the time I got there, I had clocked five calls, cursed out everybody, and waited five days for an electrician from Glen Burnie who wanted to barely touch anything for $100.

I know every time how to add on a claim and it's four claims per job. I know who AHS is and why I have to deal with them. I know how awful it is to get authorization and paid, but I do it because I am a single gal and I've had four houses. I will never be without a home warranty and I know how to use it. But AHS doesn’t want to invest in their vendors. If they did, their vendors would have the proper app on their phone that tells them how many claims. There should also be a very clear procedure for a discovered condition. That basement vanity leak, I understand why the guy was pissed. I'm pissed too. If I had known about it, I would have put it on the ticket and he would have been doing it anyway. All home warranty companies are the devil. The whole industry is substandard, but I'd rather have it than not. That is the deal that I made with the devil.

And I have somebody coming out to put Freon in it tomorrow. My sister called me and asked me who I had, but I would not recommend American Home Shield. This has been my second issue with them. They had someone come out for my refrigerator a month before that, and they never got that fixed too. I’m done with AHS.

This time, I have City First Electric come out to fix up an outlet that the breaker tripped. The guy came out and said that he could not fix it. He told me I have other problems. He did not know what he was talking about, because I have a Tesla outside charger and he told me that I did not need that outside. So, he could not fix the outlet. I am tired of getting incompetent people coming out. Every time, it is always something else.

AHS asked me how the service was, and I sent them a reply to the email. The technician said he would send over the invoice or whatever his recommendation, and that was never sent over. I have not received anything. Next thing I know, it was completed. I received a call this morning but my phone was off. And that was the first call I received from American Home Shield. A lady rep left a message.

I have been with American Home Shield for seven years. They always come out to do services for lots of other stuff. The problem is that it takes a while to get things fixed. For example, we had a refrigerator that went down, and the contractor came within a day or two, then ordered parts and took a couple weeks for the fridge to get fixed. That seems to be the norm for everything. The same thing happened when I had an issue with the dryer. They came out, diagnosed it, then you had to wait a couple of weeks for the parts, and then they came out again. So it’s a pain.

The contractor said there’s nothing wrong with my air conditioning. It’s just a dirty filter. Imagine that. The guy from Home Depot wanted me to spend 41,000 for a dirty filter.

I’m so glad the contractor showed up. He could’ve just said something was wrong, and charged me, but he was nice and a very polite gentleman, so I'm happy about that.

I’m a real estate agent, so when American Home Shield first came to Mission Viejo, we had 900 agents there, and I was the only one using a one-year warranty. People loved me because they felt better and safe that they have a warranty. Overall, it’s a good experience.

Three days later they came back with a part they ordered, put it on, and left. After 30 minutes, the AC went back out again. They came back and said the circuit went out because of the pump, where water was dripping, it could be a condensation pump. They ended up replacing it. In the end, after three tries, I haven't had any issues. The whole process seemed like a lot of back and forth, and it seemed they really didn’t diagnose what was going on with the unit the first day.

It’s always good to have some type of warranty. I have three or four friends that have American Home Shield, and they're not so happy with it. I left American Home Shield for about four months and I just decided to go back. I don't think American Home Shield is the worst out there, but I don’t know if I'd say it's the best. In terms of the price, it’s good because I used to pay $80 before, and when I came back, I’m only paying $15.

When we bought our house, it came with the warranty. We've had it for 14 years. The positive is not having to pay out-of-pocket every year or whenever something breaks. The negative is you may have to wait several weeks. This last time, they didn't do anything with it for almost four weeks. When we called to check the status, they said, "You'll have to find your own contractor," which no contractor will deal with a home warranty company around here. The next day, they said, "It's been assigned to Kingdom Heating & Air." And when Kingdom came out, they said that was the first time that they had been notified that there was an open claim and they're the only vendor in this area for AHS. It's aggravating because they lied to us when they said, "You'll have to find your own vendor. We can't find any in your area." I think Kingdom has been out a few times.

AHS saves you money, though. If you're willing to wait, it'll save you money.

My thinking is if there's no refrigerant, there's a leak somewhere. He never did a leak check. He never pressurized the system to see if there's any leaking. He just filled it up and left. I tried calling him he didn't answer. I sent a message, didn't reply back to me. And then I talked to American Home Shield about it and they said that they would wait a week and call me back and see if the fridge wasn't cooling and freezing. They called back and I was at work. I talked to the lady the second time she tried calling back. I talked to her and I'm over it. I got a different company I'm going with.

I liked the swiftness that they got someone out there. I called and someone was out there the next day. But I feel American Home Shield doesn't really vet their contractors that they send out, because I didn't have a good experience with the company that came out to fix the fridge.

I made the request online, and the response time was pretty good. The customer service was fine. It was pretty much all online.But I did not realize that there was a $100 service fee for a claim. So that was just sort of an unpleasant surprise.

Obviously, it said that they're referring me to a service provider. I expected that to take a day or two and it took about that long. But the Snowy Summit responded pretty quickly.

American Home’s pricing is basically what I would pay for a service call from somebody. And I thought my experience with them went pretty smoothly.

The price is not very low or high but I feel that most of the things are not covered. The time they take is too long, which doesn't make sense. And when they replaced the product that’s really of very bad quality. I don’t have a good experience with them. So I won’t recommend them.

The room was stifling hot. It was like a bonus room that had a separate system. And so, all he had to do was turn the switch on and the temperature started working again.

I usually do the request online. I have their website with my password. I haven’t really used it that much but I think it does a good job.

I think the price is high. It used to be 100 and it went up to 125 now, and I’m a little disappointed that it went up that high. But, I’d tell others that it would be a good group to go with.

The only person I have heard from is the technician. He's been great. They messaged me two times today, telling me that they were unable to get the part and they were contacting home warranty. The second time they contacted me, they said that American Home Shield cannot get the part to them. The person explained to American Home Shield that the system they were trying to install, many parts were on backorder, parts that they hadn’t seen in months because they’re coming from overseas. He urged them multiple times to utilize a different system that the parts were available, and American Home Shield said no. They moved forward and installed the Lennox, which now has a bad motor, and no one can get the part for it.

I have received three emails from American Home Shield today saying that they’ve transferred the service. They set it up with a new technician, but there is no information as of yet. They haven’t called me but only sent me an email that said I have a new technician and to wait 24 hours to hear from them. We’re in the Midwest and have 100-degree days, and the issue has been ongoing since May.

The technician they sent from Cities Appliance Repair was amazing. He was very respectful and really took his time to figure out what the problem was. He explained everything that he was doing, showed me what was wrong with the refrigerator, and explained how he was gonna fix it. It's been operating perfectly since then. I just like that it was quick and easy, and I had great service.

I like nothing about the service. They draft $100 out of my account before anything is ever done, and the payments are too high. I’ve been with American Home Shield since ‘99 only because I don’t like changing stuff, but it’s gotten ridiculous. I just can’t go with almost $1,300 for a hot water heater. Most of the time, they never pay the claim. I could put that money in savings and probably pay for whatever’s going wrong. I’m looking right now for a different company. I’d choose somebody else.

I like that it’s easy to go online and get repairs scheduled. Their website is good, but if you want to talk to somebody, it’s hard to get in touch with their customer service. Once you do, they don’t really listen, and you have to go to supervisors. If I don’t have to talk to them, it’s fine. If I have to reach out or ask questions, it’s a process.

They also need to improve on the quality of the contractors. Comfort Pro was an exception to most of the contractors that I’ve worked with with American Home Shield. They went above and beyond what they needed to do. Some contractors aren’t as thorough, aren’t as good, and aren’t as qualified. It can be a struggle sometimes to get American Home Shield to pay if something is broken and can’t be fixed. We had a hot water heater issue where we ended up paying for it and then fighting them to reimburse us.

I tell people to get American Home Shield. Most home warranty companies are probably pretty similar and cost about the same. But it seems like we’re paying more and they’re not covering as much. We’ve been with them for so long that it’s not worth changing.

While inspecting the toilet, he kept saying he found a wipe in the toilet and implied the company wouldn’t accept the claim because of it. He said he wouldn’t report it as a favor. I asked if he could use the small hand-crank snake in the toilet. He said he didn’t have one and that insurance said it was a main line issue. I explained I only told customer service my bathroom was overflowing and didn’t know about a main line. He made excuses and refused to try. He used a pressure tool for the washing machine pipe but did not use it on the main line.

I called the contractor’s customer service again. The rep said that I gave wrong information. I explained I only said my bathroom was overflowing. I was then transferred to a supervisor who was so rude, talked over me, and accused me of getting aggravated about the declined work order, which I didn’t even know about. They then passed me to the owner. I tried to explain that I’m not a plumber, I need help, and nobody is listening to me. He got mad and shouted at me. Each person I spoke to was worse than the previous.

I have a stutter and when I’m speaking, I’m trying to do the best I can. Interacting with them was horrible. After that, I just had to go to my bed, and just lay down, because I felt humiliated by all those people by the way they spoke to me. It wasn’t fair and professional. Ultimately, American Home Shield sent somebody else over and he opened the main line. It made a mess confirming the first person did nothing. The second person was able to fix the problem which is the main line. I didn’t have to pay the service fee since the first company didn’t do a good job.

My neighbor has American Home Shield too, and has been waiting two weeks for her washer to be fixed. My best friend’s daughter is going through the same thing here in Norco with her washing machine. There is too much waiting time and too much back and forth. They should either make a decision and do it or not do it. They shouldn’t leave us hanging. I’m giving them one more chance, and then I’m probably going to cancel if it’s not good.

Initially, we had an appointment with someone, but they didn’t show up when they were supposed to. When I called the person that scheduled it, she just said that they had 60 tickets to do and that we hadn’t been scheduled yet. She also said they had one technician and he’s in Savannah. When I asked when we’ll get scheduled, she couldn’t give me a definite answer. I just pretty much gave up on that. I thought that was bad service. We waited a week and a half to hear that.

I then called American Home Shield and asked for another contractor, even if it’s outside of the ones that they normally use. They tried one other person, and that didn’t show up either. Finally, they got this company, and they did a really great job. The bottom line was they finally got it fixed, but it could have been timely.

Every time I call, the same technicians come back out. The boss calls me, and he’s been wonderful. They're amazing. I’d like to stay with them because they’ve been very, very honest and they’re hanging with me. I’m gonna be replacing my AC with them because I know they’ll take care of me.

I requested them when the AC broke. I called at night time and talked to a gentleman in another country. He didn’t have the ability to assign it to them because it was night time. He could only do the automatic and couldn’t reassign it. I called back the next morning, and they were able to do it when the office opened. They got everything rolling. There was another time I called for the AC, and the contractor’s office was closed. The rep didn’t know and missed them.

American Home Shield has always been very good. I used to do real estate, and I gave their warranty as closing gift to some of my customers. I know that I’m just gonna pay the $125, and that helps me because I’m retired and on Social Security.

AHS treated me like they had a lot of knowledge. They were very sympathetic of my problem. everything was done the way it should be, so I didn’t have any problem with them. AHS is the most wonderful thing I’ve ever heard of in my life, and I have already referred one customer because they were absolutely excellent.

I called AHS on July 16th because my air went out. The contractor came down here and told me I need Freon because it was leaking out. And since they do not do that, I have to pay for the Freon. I told him that if he doesn’t do that, I can pay for the man I use for my rental property.

AHS sent me a message asking if I wanted to pay $2,600 so they would change that heat exchanger. It's an old unit. They said they don’t prorate stuff. And that they are not going to do anything with my unit.

I got the warranty in January. They said I had to have it 45 days before I could use it. January to May 12th is a lot more than 45 days. It’s August 20th, and I'm still without air. And I got a beauty shop downstairs. So, American Home Shield doesn't care about their people. All they care about is getting your money every month.

My daughter lives next door to me and she got American Home Shield, too. Her refrigerator has been out since June. She had put her stuff in my carport refrigerator and bought a small refrigerator. They've been down there three times, and every time they come down there, they go back, and they get fired or quit. Her main refrigerator has not been fixed.

I spent my $125 for a deductible for nothing. I just got my man come over here and put some Freon in it, and found the leak. But I'm not gonna put $2,600 in an old unit because my compressor could go out before the end of the year. The rep told me she’ll see if she can get me my deposit back. But it hadn't come in on my credit card.

I was misled when I talked to the girl. You'd think that since you got the policy with them, they would at least fix the leak before they put Freon in there. They didn’t have a service man close to where I live. You have to get an appointment. And they call me the next day if I’m lucky. But when they come, they don't come back.

I'm probably gonna cancel my subscription and just buy myself a new unit and go from there. Home warranty is bullcrap. When your money is tight, your husband passes away, and here you are, you've lost half of your salary coming in and everything, and so you'd buy that for protection. And then they tell you, you don't have any protection when it happens.

My experience has been bad. And I wish somebody had told me that. The Lord showed me how they are so that I wouldn't waste my money. I got 10 pieces of rental property. And I thought of buying AHS plans for my rental properties. I’m not going to give them anything good because they haven't done anything good for me. I'm just done. I'm going to put $200 a month in my savings account and when I have a problem, I'm gonna take it out of that account to fix it. And in that way, I know it's there.

For this recent claim, Dustin came out, looked into the garbage disposal and took a pictures. He pulled out what looked like it was a string, and he said that he found it in the garbage disposal. I asked if it will not make noise anymore since he took the string out but he did not say anything. I went over it and I flipped the switch, and it’s making a churning sound. He said the garbage disposal is working. I told him my issue was the noise so he should either fix it or replace it.

He called American Home Shield to say that it will take him to long to repair it because he can’t find the actual issue that’s causing the sound. Since the other option is replacement, he said he will ask for approval from AHS. He went out and came back with a new garbage disposal. I thought he already got the approval. He was talking to the lady who said they will not approve the replacement since my garbage disposal is working.

AHS offered to send someone for a second opinion. I told them they can do what they have to, but I want the garbage disposal fixed. However since I am working, I can’t take another day off just for that, unless she can send the person that same day. Dustin told me the new garbage disposal is $485. I told them I will report AHS and his company to the consumer advocacy group. I actually called the group because I'm not going to pay money for service that I should have been given. Eventually Dustin replaced it, turned it on and the new one sounded just how a garbage disposal should.

American Home Shield is not the same company that I dealt with when I first got them. They've become so profit-driven that they're losing sight that they're in business to serve the customer, not to serve the investors at every opportunity. This is gonna be the last time I renew with American Home Shield. I'm so disappointed that I've got to go through this just to get something that I'm paying for.

If you look at my record, I'm not one that calls in just to have someone to come out frivolously and do nothing. All they’re trying to do is just suck money out of me and get free money. I was so offended and hurt because I felt that since I’m a woman, I’m stupid and take their recommendation and take advantage of me. I guess God shines down upon me. I've been doing something right that Dustin went on and replaced it. On the other hand, American Home Shield is dropping the ball, and they wonder why clients, people, customers are not renewing.

American Home Shield's got to be in cahoots with companies to deny customers, even the ones that are legitimate. They deny even the repair of what people are paying for. That’s why I reported them. If they don’t make improvements, I’m gone.

The first contractor said he won't touch it and that he refuses to do any service for AHS because there's too much paperwork. So, my only choice was with May Heating and Air. Their guy was really nice. He sent a report to American Home Shield, but it was denied saying the issue was pre-existent. I requested a second opinion, and no one has contacted me as of yet.

AHS hasn't done what they said they would do. When you have a warranty program, they don't know what problems are in the house at the time. So, you can't keep coming back and say everything is pre-existing unless I started with you when I first bought the appliance and worked my way through, then it would be one of those things where you knew this was happening.

It is 90 degrees every day and my air has been down since July. Home Shield's process is so slow. I'm very dissatisfied. I'm not a very happy camper.

I've been with AHS for many years and it is one of the best in the market. I'm very happy with them.

A company came and did a diagnostic on my AC and they told me it was gonna be a very large bill that needed to be approved by American Home Shield. But for some reason, once that was reviewed, AHS didn't schedule the same company. They scheduled a new company, J.E.T.

The gentleman from J.E.T was very straightforward. I told him everything that the previous technician had said was wrong. He went outside, checked the pressure of the system, and everything looked good. There was a faulty pressure switch but he told me that that added an aftermarket and that I didn't need one for this unit. He was very easy to deal with.

I've also reached out to American Home Shield to cancel a previous plan. They're very determined and don't know how to let go. I already sold the property and they still tried to give me an offer or a discount. This went on for another 5 to 10 minutes to where I started getting aggravated.

I understand they're trying to retain business. But there are certain situations where once the customer's determined, or there's a specific circumstance, there is no need for me to hold the warranty, and they just gotta let go.

As for their pricing, it has its ups and downs. I had the gold plan and then after a year, they asked me about renewing my contract. I went online and I looked at the upgrade to platinum. It turned out that the platinum was now cheaper than what I was paying for the gold.

I'm not sure if you can change plans halfway through a contract or if you have to wait to renew. But when there's such a drastic change, I think it would be important for American Home Shield to make the adjustment. Because I felt kind of robbed. I was paying for a lesser plan.

For example, I had to pay out-of-pocket for my Freon fills, versus the platinum where you get the fills for free. It turns out I was paying for a higher cost for a lesser plan because there was probably a price adjustment that happens sometime during the year. The pricing could be a little bit more transparent.

I have multiple properties with AHS and I'm very happy with it. I recommend them to everyone at work or my close family friends. I still think they are offering a great service.

Other than that, I had an issue with my washer where whoever ordered the parts didn’t order everything. They ordered one part when they were supposed to order two.

Also, your deductible is going to be the same whether there’s a big repair or a small repair. There are a lot of variables that can come into play that may disqualify you from the repair, so you have to be prepared for that. Read the fine print.

Now I’m expecting that my 25-year-old air conditioner might have a hiccup in the future, and that scares me to death. I’m not a broke man and I can afford to fix things myself, but I decided to go with American Home Shield because of the reputation they had. I’m going to give them one more chance, but I can’t recommend them to anyone anymore.