American Home Shield Reviews

I had American Home Shield for about 20 years. The first 15 years, there were excellent vendors. The last five years, all of the vendors were trash. I moved away briefly, but I went to HSA, an American Shield-backed company.

I spent a long time evaluating all the companies. I’d say American Home Shield had the worst ratings, but possibly the best coverage. They gave me a discount to sign up, and I decided to try them. Comparing my experience to the ratings, I think the company is making an effort to be customer-focused and provide good service.

I have been with American Home Shield for 10 years or more. I got it to avoid paying big repairs all at once. But I feel I could probably be just as well off not paying for service and paying when a repair comes up because it just gets more expensive every year. Then every call is another $100. I'm not sure what the value is, necessarily.

American Home Shield raised my rates, but they are not timely in their response. The renewal fee also went up $100. I threatened to cancel, only for them to bring it down a few dollars lower.

I usually submit a claim online. You’ll get a text from the contractor and say that they’ll call you to schedule an appointment. I guess, it’s accurate for what they say is gonna happen. Generally, I’ve not had any issues with the technicians.

What happened was, I’m able to lower my AC’s temperature but it wouldn’t restart. I got the HVAC company to come out there, and then the technician changed the capacitor. He said the capacitor was out of spec, and it has to be within 5% of whatever the level or limit is.

This was the first time I’ve ever used American Home Shield. I’ve only had it for a few weeks when my washer died. The first people they sent out was a construction company. Why would they send a construction company to fix a washing machine?

The fan and the motor for the fan of the refrigerator were not working right. I called Home Shield to get it repaired, and they came. The technician thought it’s gonna be fine, but then it fell off again, and the motor was making louder-than-normal sound the whole time. Eventually, they decided to order a replacement motor and fan. The technician came back and installed them. The refrigerator now works perfectly. I am pleased with everything except the price. It’s pretty expensive and I have been paying them more than I’ve been getting out of it. Still, it’s protection against that huge item that could cost thousands of dollars.

I have used American Home Shield before when I worked in another state in real estate. I was a realtor in New Jersey and I used to recommend them a lot. They were good. Some people that have come out over the years aren’t as good as others. My problem with them is the cost is very high right now. I am dissatisfied with the price I’m being charged every month. Recently, my clothes dryer stopped heating on certain cycles. I told American Home Shield what was happening and they sent people out. The technician came and worked on it. His English was limited, but he was very good and he knew what he was doing. Occasionally the dryer still stops heating on certain cycles, but maybe, it’s because it’s old.

I have been an American Home Shield (AHS) customer for roughly ten years, carrying the same premium plan for my single-family home. When I started, I paid about $45 per month. Over time, the cost crept up steadily—reaching $103 by 2023 / 2024—and now I’ve discovered yet another increase to $123.99 per month, a full 20 percent jump.

Worst home warranty ever! Please never use them. They all are foreign and read from a script and no one cares. It took longer than a month to get my ice maker ordered due to the lack of communication on American Home Shield. Something was told to me every other day I called.

This company is a joke. Complete garbage service. I have been a member for 6 years in my current home and for years prior to that in a different home. We have literally paid them multiple thousands of dollars. Our furnace went out and so far, we have been getting the runaround for over a month (while the cold weather is setting in at night). The issue is the expense of the parts required to fix the furnace. They don’t want to pay it. You will only be able to speak to a customer service representative or the escalation department. Both just make excuses and nothing gets done. You will never speak to the authorization department or a manager. They shield them from all of this. I cannot tell you how many hours I’ve spent on the phone with them but I can tell you that they are a complete nightmare to work with. Buyer beware!!

I feel like there could be a bit more transparency about what is and isn’t covered when one of your major appliances within your household ultimately needs either replaced or fixed.

I am updating a prior review I wrote October 8, 2025. I wish I was able to update this information in that actual review however, I hope this helps. My original review was a significantly lower rating due to denial of the claim as the original technician said he could not get to the attic fan and that it needed a roofer to fix it. This is what was submitted to AHS with the denial. Upon reading my review, Ken M. with the AHS Social Media Team reached out to me to research the issue.

I submitted the ticket through American Home Shield’s site, and it was easy. Fast Response Heating & Cooling came out and fixed it, but about three days later it was doing the same thing, so it wasn’t resolved at first and they had to come back out. Now everything is performing good.

I’ve had AHS for a year and have not been able to use it. I don’t feel like they’re going above and beyond to assist the customer so for that, I’m gonna be cancelling and looking at other companies.

I had a water leak and then Patriot Plumbing was sent. They found the water leak and repaired it. But I asked them if they saw any other leaks under my house and they said no. Then, I found out today from the water company that there is still a water leak and it’s as big as the one that they fixed before. I was thinking that they didn’t get it all done and I was wondering if somebody can come out and check. Other than that, the customer service has been good. The technicians are courteous and they know what they’re doing. They get the job done.

My air conditioner was not working, and I submitted a ticket, which was easy. American Home Shield first gave it to one company that didn’t show up. So, I asked for another company. They then switched it to May Heating & Air, and let me know that they will be coming.

American Home Shield needs to do a better job of vetting their vendors. The contractors were fine. The problem was with American Home Shield finding a vendor. And getting the claim submitted was easy, but getting the claim resolved promptly was an issue. I also like that the service with AHS is online, and it seems to be streamlined, but they need to improve their level of communication.

My initial complaint two months ago was that the AC was not cooling. So, I called AHS, and they sent Patriot Plumbing & Heating out. Patriot sent a younger person out, and I know that they had to come back out a second time. And I think the first time out, that technician could not figure out what it was doing. And then, the second time out, they sent out a different person. And he was very knowledgeable. He might have been a foreman-type thing. He got it figured out and corrected it right away. And the AC is performing good since he came out.

I reached out to American Home Shield online, and it’s easy to use. They sent Advanced out for my dryer, and they did a good job with the evaluation and everything. They gave me a diagnosis and told me what was going on. And since they did the fixes for me, I haven’t had any more issues. I don’t have any problem with them.

I have not had any more issues since they came out

Everything is good with AHS so far. I’ve used them for three years and the customer service has been good. I usually call to submit my claims and the reps are very helpful. The technicians they send out are also good.

It was a great visit from the contractor sent by AHS. They came out and took care of the thermostat that had gone bad. They ordered a new one, came back, and replaced it.

I had a unit that consistently would not cool during the peak heat months. At least once or twice a week, the cooling would stop. So, May Heating & Air came out, assessed it, and cleaned up some stuff. And the young man was very professional, and he took his time. He didn’t just assume or do anything. He asked me to go out with him to look at the unit so that he could explain what he’s doing.

The remote mechanism in the garage door was not working, but AHS sent out a contractor. They replaced the mechanism and now it's working.

I had Flash Garage Door Services come out because the lights went out and I had to do it manually, and then it started smoking when the lights came back on. Both of the contractors were real nice men, and they didn’t try to scam me. They had their work with them, and everything has been working good since. I’ve been with American Home Shield since I’ve owned this home, since 1999, and I haven’t had no problems.

AR-TEX came out and said something was wrong with the compressor, but I didn’t get anything done until almost a month and a half later. The part was sent to the wrong address twice. After constant calls with customer service almost on a daily basis, I kept getting the runaround. Come to find out, American Home Shield hadn’t paid the distributor. They were 122 days overdue. That’s why I wasn’t receiving my part.

My mom had an appliance issue with the refrigerator and the stove. The ice maker wasn’t working, and the stove top cracked. I called American Home Shield, and it was easy to get the claim submitted.

I’ve been on and off with American Home Shield for about 19 years. I usually file claims online using my phone because I can go into the app. The technicians analyze what the issue is, they go back, and then AHS always say no. It’s fascinating. When my refrigerator was leaking on my wood floors, they said it’s a known problem. It’s not. I was like, "I had a Samsung, and they haven't been sued for their refrigerator. So you can't use that as your excuse not to fix my refrigerator.“ They wouldn't, and they said they’ll send someone out." I said, "Why if he's gonna then say the same thing?" So I just bought a new refrigerator.

My air filter was clogged and it was backing up and freezing my system. Quality Air came within 48 hours to assess the problem. They were on time and were professional, yeah. They didn't really speak a lot of English, so I really couldn't communicate that much with them. They did fix the problem, though. I’ve been with American Home Shield for 10 years. The price goes up every year, but that's everywhere. Overall, they provide good service.

I was with American Home Shield back when I was living in DC for 20 years. Since I moved to Florida, I went ahead and renewed it down here. This is the first time I have used them since I moved. I had a stopped up drain in my wife's bathroom sink. She had a lot of hair in it and the contractor cleaned the drain out. He was very helpful. He pulled the little thing that catches all the hair. He also gave me a helpful hint on how to do it next time. I have spoken to several of my family members, letting them know about AHS. I've always told them they don't always need to call a plumber or somebody like that. If they have AHS, if the sink broke or something like that, they can always call them and reach out.

We've had American Home Shield for probably 10 years. We are a long-term customer because we have a few properties and all of them are under AHS. In the beginning, when we started with them, they were a bit callous. They weren't as quick to repair things as they are now or weren't as willing to do it. You'd wait for weeks. They come out then end up deciding, “We couldn't do this.” You'd have to go back and scream at them again and wait another week. I ran into a couple problems, but they've gotten better on the last few repairs. Now, they give you a commitment on a date, usually within a week. They connect you with the contractor and their number, and you could call them or they'll call you.

My dryer would not spin as the part that they put in originally did not work any length of time. So, it was the same problem that happened the next time. When I submitted the claim, I spoke with someone and my interaction with her went okay. I had to struggle and decide that I was going to leave American Home Shield before she understood the situation. The contractor from ATL was great, and he told me not to put a few more towels in there because the weight might have caused the problem. So, we have tried that since then, and, so far, it has been working fine.

2 years ago I had an (AHS) contractor replace the condenser and coils in the attic. Two weeks ago, my HVAC was blowing out warm air. I went online and scheduled a service. A technician arrived the next day and diagnosed the problem. They said it was not covered. I explained that the installation was through a (AHS) contractor. I called (AHS) and asked why the fix wasn’t covered. They said I had to call the contractor and coordinate with them for the fix. This is a problem that occurred because of their contractor. The escalation person on the phone was less than helpful. They truly do not care about the customer. They were great years ago, but they are now worthless. Save your money and hire your own contractors. It’s not worth the headaches.

AHS has not completed a dishwasher repair that began 8/4/2025 as of today 10/7/2025. I have made several calls to AHS starting with sending an incompetent repairman which I requested a 2nd opinion. AHS did not honor my request. The parts were ordered twice then the repairman came on 9/25/2026 with uncertainty that those parts would work. He had AHS order those parts. He left my house after 15 minutes stating he could not pull the dishwasher out.

I am not pleased with American Home Shield because they told me that the refrigerator parts have not come out yet. It has already been two months. Now, I got a replacement coming for my microwave. So, the microwave is going to be installed. Somebody should be giving me a call about that because I had to order it to get it replaced. Overall, when I make a claim, the experience is good. Customer service calls back with updates. But when they say someone should be calling you back with a date to come out, they never come for the repairs. I have to keep calling.

We have American Home Shield for three years and it is convenient. When one of the light fixtures did not work and the contractors they sent were excellent. It’s now working as normal. AHS provides great service. Well recommended.

It was 113 degrees and we had no air. It seemed forever. It was a weekend so we had to wait, which is understandable. But I it was fine. Tthe technician was fantastic and I was very pleased with the company they sent.

The microwave stopped working. I went online and just submit the claim and process is easy. I then get a message from them telling me when they’re going to schedule it or I need to call in to schedule it. We’ve been with them for a long time and Reliable is their go-to for appliances. Some of the other ones relative to HVAC are so-so. Reliable is on top of things. The contractor was great. He said he had to replace a board. He tested something that was no longer functioning. It would have been cheaper to buy a new microwave.

​The air conditioner stopped running. I called in American Home Shield and then they sent out somebody who fixed it. I called them and I told them that one of the units stopped working. It’s not cooling. We have a one story house, two units, and it’s a split unit. So, on one side, it was on and off, but the other side, it just completely stopped running. It was just blowing hot air. The contractor came out, changed the piece, took a picture and left. He knew what he was doing. He made it work, and it’s working fine ever since.

Total crooks. They couldn’t find a tech in my area or come to agreement with the only local outside contractor. Left me and my family hanging with no hot water for over a month. Then only refunded me $500 back out of $1650. Plus I lost two 125$ service fees and still won’t make it right. Don’t use them.

I filed a claim for a dryer. And it took over a month and a half to get it fixed. My dryer stopped working. It was a belt and a pulley issue. We were talking about simple things to fix. A normal repairman would have had them on his truck the first time he came out. Every time they come they needed one more thing and they canceled on me three different times. I took a day off from work and then nobody showed up at my house.

I called to put in a request for a microwave. First, I didn’t even know that it had been running and it would never cut off. Then finally, it just blacked out completely. The contractor who came was fine and everything has been good since.

I just dropped American Home Shield after 2.5 years. Customer Service was horrible. Finding an agent that you can understand, not to say, expecting one to fully understand English is rare. There is no Supervisor if you have a problem with one of them. They say one will call you back after 72 hours. That don’t happen and who wants to wait 72 hours when you have an agent with a bad attitude? Stay away from this company. With their poor management, this company won’t keep customers.

Filing a claim through the app is easy and the customer service has been good so far. The first tech that I had was totally dismissive and I didn’t like that. But the other ones that have come out have been great.

AHS techs are okay most times but the last one I had was not knowledgeable of how the service go. Also, they could outline the contract better. I called in last time and they told me something was covered. Then when the people submitted the ticket, AHS turned around and denied it saying it wasn’t covered. There needs a better understanding of what’s covered and what’s not. Other than that, submitting a claim is easy and customer service is okay.

Our garage door opener quit working. The contractor they sent was good. He changed the box of the opener and it’s been performing great since. I have told friends and family that they need to get American Home Shield. Putting in service request online is easy and I like how prompt the service is. We don’t have to wait very long to get service.

I’ve been with American Home Shield for about a year and it's been excellent so far. The technicians that came this last time were new. It was for a different place. I could tell they were city boys so coming out to the country like this sometimes is a little bit spooky for them. I've recommended AHS several times.

I’ve been with American Home Shield for two years now. I wanted to have some sort of coverage in place when things go wrong in the home. I had two bathroom sinks that were loose, so there's a drip. There was also a more significant leak from the kitchen faucet. I did the claim online and they have a good website. The scheduling of a contractor to come when something breaks down is fairly easy.

We’ve been with American Home Shield for about six months and the short time that we've been part of this warranty has been great. The capacitor of the AC unit was down. We went through the process, and Cabot Mechanical put a new unit in. It was perfect service from all parties involved.

It worked out really nicely with AHS. I put in the claim and had an appointment booked with Flash Garage Door Service within four hours. I had a broken spring and a wire off the track. The technician was very professional, helpful, and knowledgeable.

I recently had a claim with American Home Shield when my heat pump wasn't working correctly. So, they replaced two units for me.

I've had American Home shield for six years. Recently, Alaska Plumbing came to check our sink because it was leaking. What happened was they said that our American Home Shield will not cover the crack on the sink. So all the charges will be basically our responsibility.

I called and spoke directly with a representative from AHS, who called me back when I didn’t get him, when I submitted my claim.

I used American Home Shield for two appliance issues. My washing machine wouldn't run and there was an alarm that kept going off, and a wine refrigerator what wouldn't go into the frost cycle.

I’ve been with American Home Shield for about five years. And I recently had a claim.

I filed a claim because my washer wasn’t draining properly. It would wash, but once it started to cycle, it would hold onto the water and not pump it out. I was told that Sears would be following up with me about my appointment, and they did. I was able to see who was coming out and stay informed throughout the process. I actually had two claims. My dryer is working perfectly, but the washer still isn’t working because the technician had to order an additional part, which is supposed to arrive tomorrow.

My air conditioner was not cooling so I called American Home Shield to submit the claim. It was fairly easy to get through to a representative, though I did have to wait on hold a few times. They sent out a contractor, Happy Bear Inc. The service was okay — not great. They came out, went up to look at the unit, and that was pretty much it. They said they added Freon and addressed an electrical issue, but I told them it wasn’t going to fix the problem. They were here very early in the morning, and I explained that once it heated up later in the day, the issue would happen again — and it did.

I’ve been with American Home Shield for about two years because I have an older home. I had to make a claim one time because my air conditioner wasn’t working. I called and spoke with a representative who was very professional. The person they sent out came right away and put the capacitor on the air conditioner.

American Home Shield provides the best service in my area. I previously had Choice, but their service wasn’t good and they didn’t have any providers available. I’ve been with AHS for the last year, and whenever I make a claim, I can do it online or over the phone. I usually call, and they take my information and get the claim started right away. Their customer service is good, as is the technician they send out.

I had my first claim with American Home Shield for some plumbing issue. I went online, but I messed something up. I didn’t feel like the options were available that I needed. So I ended up calling to make sure they had the right information. The gentleman who came from Pipe Dreamers Plumbing was very experienced. He was very efficient and thorough with his work and craftsmanship. He cleaned up after himself and he resolved the issue. While all has been well since the repair, the leaking caused secondary damage, but the secondary damage wasn’t covered. I’ve had other insurances where it is covered, so I was a little disappointed about that. But still, for the price that I pay for my warranty with AHS, it’s worth it.

I’ve had American Home Shield for close to a year, and they’ve been doing a good job. I had a sink faucet that wouldn’t stop leaking, so I put in a request and they were out within two days. They fixed my sink faucet, and the claim process was good.

Terrible an employee confirmed replacement and they still won’t. They are probably out of money due to all these complaints. They owe more than just replacement and we have proof. They don’t care about their customers and hire contractors that even state on their complaints that they only work for AHS to appease them.

I have new home 2 years old. The well pump pipe burst. AHS refused coverage on well pump, the loopholes are diabolical, the plumber said was gasket, one guy told me was a gasket then it was busted pipe. Otherwise neither one is covered, Marion the ** rep ** what’s the matter of fact it like she didn’t give a darn one way or the other. I don’t even know why we have to call foreign countries, but I don’t think calling to America is any better. Everything is just protocol, raking the money, deny the claims, raking in the money, deny, the claim denial, rake in premiums, deny the claims, said I had to live with their decision.

They're the worst. If they don't make up excuses as to why something isn't covered, they're trying to locate a part for months - instead of just replacing the unit. Meanwhile you go with A/C or a washing machine. Do NOT use them.

We’ve been loyal American Home Shield customers for over six years, paying thousands of dollars to protect our home. But after this experience, I can honestly say AHS has become nothing short of a scam when it comes to honoring their own coverage. Back in February, we had a technician come out because my husband’s office wasn’t cooling properly. The tech inspected the system, confirmed the duct-work needed to be replaced, and gave us a written estimate for $714.75. Since AHS covers duct-work, we expected them to handle the repair.

After a year with them and no claims whatsoever, at renewal time they increased my premium by over $200 a year, and changed my service call price from $60 to $100 for no reason whatsoever. Inflation is not a justifiable reason, in my mind, especially since I have had no claims, and especially since I have a new roof on the house which I paid for.

I am currently in the process of disputing a work authorization. I’ve had 3 service requests within 3 months regarding my air conditioner. Each time the contractor has tried to piece mill it together. The contractor is recommending a new unit but AHS is misrepresenting his recommendation and is forcing me to get an evaporation coil and pay $2600 out of pocket. This is unacceptable and the language barrier is exasperating the issue. We have been customers for years and this isn’t how a warranty company should handle their customers. I do not recommend anyone purchasing or renewing their contract.

I really wish I could 0 star. AHS has turned into trash! Sending out trash contractors, then claim they're don't cover this or that. Something else has to be corrected before something is covered. My main complaint at this time is my plan was auto renewed. I called in and asked for to cancel literally the same exact day they drafted my account. They offered a discounted plan, I accepted and PAID IN FULL for the year. I have gotten call after call about a balance I do not owe.

This home warranty company is a joke. They call themselves “American Hone Shield” yet you never speak to a US representative. The coverage is a joke & they will make you pay unfair out of pocket expenses.

I answered their call to let them know I would not be renewing my service and after I got off the call I got an email thanking me for renewing. I called back and confirmed I was cancelling and the next day they charged me anyway for a full year of service, 2 weeks before my renewal. I had to have my credit card company dispute the charges to get my money back.

When I initially purchased my AHS plan it was around $50 a month, later I added a policy for my Dad's home for around the same dollar amount. Every year AHS has increased the price of my policies, currently I am paying about $149.00 a month for my Dad's home and $159.00 a month for mine. I understand things are going up in price but this much!! All of us have to watch our spending, I am currently shopping for another company.

Our washer went out. I called AHS that same day to submit a claim. LA Appliance came out the next day. The tech told me that in three to five days, the part would show up. The following week, I called to ask for an update. They said, "The report hasn't even been finalized yet." The technician hadn't even put in the report. The next day, I called again. Same thing, the report wasn't finalized. It had been almost a week. They hadn't even ordered the part a week after they came. I called AHS, and I started getting on people to get something going. It was a battle with them, and I didn't get it fixed for over a month.

Our microwave above our stove eventually broke. It stopped working. We couldn't even get it to turn on, or it would cut off. Every time we threw something in the microwave, it would stop and shut off. Polished Appliance came out and couldn't get it to start up, and then also couldn't find a warranty sticker to replace any parts, as it was about 10 years old. They put it in for replacement, and I decided to just cash it out. The techs were totally professional and quick and knew what they were doing. This is our second year with AHS, and they were great.

We used to have American Home Shield at a former address. I have purchased two different policies with American Home Shield. I canceled one and kept one at my condominium. Recently, they sent High Priority for a plumbing issue. Initially, I had a problem with what they were saying. So, I reached out to American Home Shield and did an escalation but in the end, it wasn't High Priority. It was American Home Shield.

They denied my claim and when I requested to see a copy of the Technician's report because they indicated the technician reported the exact opposite of what he told me, I got the run around for 3 weeks. They lied to me over and over and essentially refused to let me see a copy of the Technician's report. Why would that be? I suspect they are doctoring technician reports in order to deny claims. Why else would they refuse to show me the report? When I tried to speak to a supervisor or manager, I got someone who just kept repeating their policy over and over and was either not capable or empowered to have an actual conversation with me. If this is how they treat their paying customers, it's not a company I will do business with.

Two weeks ago my water heater started leaking, so I contacted AHS. For the past few years, I have got on a referral to the same company United Air Temp, and I have been very pleased with their service. This time I was referred to a different company that was outside the Northern Virginia area. When that company called me, I was told that I would have to wait a week for service because they are only in my area once a week. With a leaking water heater that can cause lots of damage to the walls and floors. When I contacted again, AHS I was told basically I have no other choice. So I called the United Air Temp, the company that usually services my home and they came out the SAME day. They concluded that I needed a new water heater. The company sent the diagnostic info with the cost over to AHS.

I’ve been a customer for 15+years, paying 130/month with a 130 service fee call that’s collected before the service is even scheduled let alone completed!!! I’ve had less than 5 claims in 15 years!!! I’ve been waiting 3 days for a hot water heater!!! Because the vendor they sent the claim to. NO longer works for them and they won’t transfer my claim to a new vendor for at least 24 hours!!!! The customer service I received was terrible. DO NOT use this company if you expect timely repairs and good customer service!!

Pipe Dream Plumbing foxed a broken pipe and they were great. Overall, it was a good experience with American Home Shield.

We had noticed a little bit of dampness in our hot water heater. Initially, when we called AHS, the rep who did the video consultation, thought the whole unit needed to be replaced. But when the plumber came out, he said it was a valve, so he came back the next day, and we haven't had an issue since then. The tech was very polite and professional, a very nice gentleman. We also got a quick response from AHS, especially that it was on a weekend. We didn't think anybody would say anything to us until Monday, so I really liked that. I am happy with their service.

Terrible! We had to pay for service call then technician for the work, so they basically covered nothing. They also lied when we had a large claim and then wouldn't reimburse us. Then they called and said if I paid for the next year in advance they would give us HVAC service for free. Cool until my plan renewed a couple months later and they charged me again saying there was no word of me paying for the year in advance and the money I paid was for the HVAC service. Run, don't walk away from this company!

After I made the claim, Sears came the next day. The repairman checked everything and ordered the part. He worked fast and did everything well. He is gonna come back tomorrow for the part that I need for the stove. It's my first claim with AHS and so far, the customer service has been good. I like it. AHS is something that everybody should have and I've already recommend it to everybody that knows my name.

My AC was working and stopping until it completely stopped working, and I reached out to American Home Shield. I run a daycare, so we have to provide kids with comfortable home temperature. The first guy came, and within five minutes, he said the AC needs to be replaced. He left, and within minutes, he sent me a message with a breakdown that listed that I needed to pay 8,000 out-of-pocket. It had no details. I reached out to the American Shield, and I told them that the tech was saying that the AC needed to be replaced and I needed to pay 8,000 out of pocket. I asked them to send me a breakdown and email it to me. They agreed. However, nothing came. I called them again, and I was told that they don't email anything. It was gonna come in my mail.

When my air conditioner quit, going online to do a request for a service with American Home Shield was easy. I found their online process simple. Even though I'm not an online person, I found the platform easy to use, so if it's simple for me, it might be simple for the way more complex person. American Home Shield assigned Metropolitan Heating and AC as the fixer, and I like the fact that when they came out, they didn't say, "Oh, your whole system's screwed. You have to get a new system." They diagnosed exactly what the problem was and fixed it rather than trying to upsell me a new system. Because it was an older unit, they had to get a new motor. It took a couple of days to get that, but the technician was qualified, and he did a good job. I've been with American Home Shield for a couple of years and I just renewed with them last week for another year.

Previously, Drip Plumbing came out to repair my water heater, which has stopped working. What they ended up doing after several visits to my home was they bypassed the safety feature on the water heater to make it work. Then, they refused to come back and fix the safety feature. They told American Home Shield that it was fine. They also told us that it was fine. I called in and filed a complaint against Drip Plumbing with American Home Shield. I explained to them everything that happened. American Home Shield, at no additional cost, sent out this new plumbing company that confirmed that there was a safety feature that was bypassed and that the repair need was required to be made or else there could be consequences of fire or losing my home or the people in my home. The water heater has been repaired. It works perfectly fine now.

We woke up one morning and our air conditioner was set on air conditioning but it was blowing hot air. The heat was on. It took American Home Shield over a month to take care of it. During the initial visit, it looked like we may have had a bad thermostat, so we replaced it. It worked for a little while, and then we started having a different problem. In my opinion, the initial technicians they sent out after that first visit just decided it was a thermostat problem. They never really did all the checks that they should have done. Finally, after about a month, I kind of got angry and told them they needed to send a more seasoned technician out there, and they did. He found the real problem and was stunned when he realized that they had not done all the checks that they should have done. I think the main reason it took so long is they had made up their mind with what the problem was, and that was not the problem.

I cancelled my service, but they tried to talk me out of it, promising management would approve a replacement — which never happened. ⚠️ If you want peace of mind with your appliances, stay away from this company.

The O-ring went out on the water heater and it flooded my house and did over $30,000 worth of damage. American Home Shield sent someone out and they replaced the drain valve. They were good people. I would recommend them to somebody for plumbing purposes. They came right out and did their job. American Home Shield was timely as well. But their navigation system as far as getting through to them is not that great. You can't reach a person directly. You gotta call them back.

Hotshot Appliance had to repair a refrigerator. They had a little trouble and the repair went slowly. But I have used Hotshot before and they've always been excellent. I've thought of doing without American Home Shield's service, but Hotshot convinced me not to. I've had several runs around with American Home Shield. I had a ceiling fan replaced. They took out a white fan and brought back a brown one and I didn't want brown. I had a whole brouhaha over it. When I had a faucet repaired, the replacement faucet they gave me was broken. It was a total piece of junk. I ended up getting on myself.

American Home Shield's customer service and their techs are excellent. I initially found the home warranty company on social media and then I signed up with them three months ago.

The contractor that American Home Shield sent out seemed not qualified or trained. The way you're supposed to get into the thing is from the front of the house. But he said he thought that the one in the front of the house didn't go back there so he kept trying to open an old one that was rusted shut. He said he couldn't get through to that one. And because he couldn't get through, it wasn't covered by the warranty. That wasn't true. I ended up having to pay for another plumber to come out. He tried to do it from the front of the house. He still was not able to get the blockage out. But the opening was in the front of the house, not the back. The guy through the warranty was an idiot and didn't understand that. He still wasn't able to get the blockage out. The other company that came out told me it would be $17,000 to fix it.

This was my first time using American Home Shield, because after I had a problem, I said, "I need to get a home warranty just in case." I got the home warranty for backup and I didn't know I would have to use it, but when I called them, they jumped right on it and sent somebody out there. I didn't have to wait. I have a leak, and I thought they will find it, but it ended up being a slab leak. The first plumber that was sent out didn't have the equipment to locate it in the slab, but he was on it. He said, "It's not in the house." He checked everything and said it's a really tiny leak in the concrete. Meanwhile, my water bill is going up, and my floors are buffing up. American Home Shield sent a crew out there to take up the floors. It was water in my kitchen bathroom and living room.

American Home Shield took care of everything quickly. My garage wasn't coming on because of something with the power. I thought it was the circuit breakers, so I checked them. They were fine. It was a plug on the wall that the tech just pushed the button. I was upset. I didn't know that. There's an outlet in the garage that I've never paid attention to which has a reset button on it. There's one for the bathroom. I knew to push that one because the bathrooms were out, too, but I didn't know it was the same thing in the garage. I didn't realize that because nothing was wrong with the circuit breaker for the garage. I spent all that money just for him to show me where I need to look if it happens again. However, AHS tried to set me up with an awful company. They made the appointment, but didn't tell me they changed it. I wouldn't be able to do that. I had to work that day. It was a lot. Other than that, my experience was good.

American Home Shield has strung us along like no other. We have now been without a Washer and Dryer for 5 weeks. They have sent technicians out who have repeatedly "fixed" the unit (4 separate visits) and still, the dryer is not working. It is a 25 year old unit that they have put "$700.00" in repairs instead of just replacing the unit. Dealing with the customer service that passes you along, makes you repeat your situation over and over and over again is frustrating (especially Von). No one has any solutions, just another attempt to pass you along under the guise of "sending out another technician to repair it".

American Home Shield/One Guard Home Warranty.. If they were the only company to use as a home warranty I would go with out. As a licensed Real Estate Broker for over 32 years working under one the largest brands in the world, I many times recommend warranty companies to my clients, friends and associates. I too have had a warranty on my primary home for over 15 years and recommended 100's of policies to my clients over the years. Today I want to recommend that anyone who is considering using this company should look elsewhere for a warranty company. Their overall performance, customer service, and coverage of repairs is not worth your money. You will be dissatisfied. I personally will educate my co realtors, clients, and associates not use this company based upon my own and my some of my clients' personal experiences.

American Home Shield uses small, local contractors. McGee Services affirmed that. There was one time I called them and the rep said, "The girl that works for me is sick for two weeks. I've been doing everything." Maybe he's the owner. He said, "It's gonna take a little longer than two weeks." It's great that AHS uses local business owners, but they should not take more than two months. I've had previous claims in the last eight years that have always been like that. Everything always takes forever.

American Home Shield is good. I submit claims online and when my AC wasn't coming on, they sent out All American AC & Heating. There were two technicians and they were great. They were very professional and they fixed it the same day. I've had similar claims as well.

This is the worst home warranty we have ever used! Terrible service! I would never ever recommend American Home Shield to anyone! They send out companies that take forever and ordering the parts you need and then when they do get the parts in they're not quick to get them out and put them on. We have been without a washing machine in our home over 30 days and we're still waiting on parts that American Home Shield has ordered. This is the worst company I've ever used and I would never ever recommend them to anyone! Do not use American Home Shield!!!

The customer service I received from American Home Shield was very poor. All the technicians they sent out could not fix the seal around the refrigerator door, which still does not stick. They replaced the seal one time, and then the technician brought out a second one on the next visit, saying there was no need to replace it because it was the same thing and it would just keep doing the same thing. It wasn’t going to stick. The door still opens and doesn’t have the suction or magnet it’s supposed to have to keep the door tight and the refrigerator cold. For whatever reason, they wouldn't put on the paperwork for American Home Shield to know that the seal was not sticking properly. All that they would put on there was that they replaced it. So even though it doesn’t work properly, American Home Shield would not replace my refrigerator.

I had American Home Shield for four years. My experience with them has not been all that fantastic. It's about a 50-50 shot with the people that they send out, whether or not they actually do anything productive. Then it's like pulling teeth to get anything done to fix it afterwards.

We've had a great experience so far, and the value of paying the copay for service has been worthwhile for the cost of things that are needed and that may happen. I submitted my claim through American Home Shield's app and they got a response to me within seven to eight days. But when it comes to any feedback or questions, it's a lot easier when it's doing it over the phone to have someone to talk with.

It was the worst experience I've ever had. I'm still thinking about canceling American Home Shield because of it. A contractor came out, said what needed to be repaired, that the freon was covered and that they had to get parts. When they came back to do the repairs, the guy knocked the gas line loose even though he was only working on the air conditioning unit. He was also here late in the day.

48-Hour Pools came out and worked on my pump this year. Everything went well and I've had no issues since. But last year, they worked on my heater and it didn't go well. I've been with American Home Shield for a year now and I've been satisfied with the service. But I had a claim for my microwave, which I feel should have been replaced, but they keep repairing it. So, I keep paying $125 for them to send somebody out when I could have been and bought my own microwave.

Our unit was not getting cool. We put a claim in with American Home Shield then the techs came out four different times, but it's still not fixed. They don't know what they're doing. American Home Shield told us that since we had an open ticket with them, we had to go back with that same contractor, which is ridiculous. The techs said they finally fixed it, but we noticed the other day that the freezer is not freezing like it should. At first, the problem was the refrigerator portion and it's now getting cool. But then, it seems like the freezer is not cooling like it should. So, it's like one issue that led into another issue.

My washing machine wasn't working. American Home Shield assigned a contractor and they said they needed a part and had to order it. Then they said they ordered the wrong part and they never came back with that. Afterwards, they said they couldn't fix it and that I needed to talk to American Home Shield. So, American Home Shield sent me a check out and I got a new washer. The whole thing took about two months and during that period, I went to the laundromat. Other than that, American Home Shield has been fine and I would recommend them.

Our washing machine wasn't spinning and it needed new shocks. The tech that was sent out was able to fix it right on the spot and it's like a new washer now. So, I'm happy. I got American Home Shield since October of last year and so far, it's been great. This is the second claim that I've put through and every time, it's definitely worth the warranty. I will be looking into renewing when I get closer to my warranty expiring.

We had a stopped up sink and tub. We made a claim with American Home Shield and the tech they sent out was very good. He was able to address the issue on the same day he came out and since then, I haven't had any issues. All in all, American Home Shield's service is not bad though I wish they could reduce the price. Also, I had one contractor with my AC who took money from me and never did any work. I reported him but American Home Shield didn't reimburse me for that.

American Home Shield's offer was too expensive. We negotiated and I was satisfied with the price we agreed on. I have them for going on two years and recently, I called them to submit a claim for my oven. They sent out E&C Home Appliance I wouldn't say they were timely, but I understood the delay.

The first time that Sears came out for the washer-dryer, the belt was broken in the dryer and they fixed it. The second time that they came out to look at the unit, my nanny tried to explain to him what was wrong with it. It was leaking water and making a bunch of noises. The tech said, “Well, it's not making noise right now.” My nanny said she had a video she could show him but he didn't wanna take a look at it. Then my wife got home to talk to him about it. But he continued to be belligerent and not wanting to look at the evidence. He was not happy with the situation. He left because we told him, “Hey, you're here to fix the wash. You're not fixing the wash.” He kept on insisting it was user error, and I told him we have video. But he said, “Well, if I don't see, it it's not happening unless you had a video or something.” So he left, and my wife called me to tell me the situation. My wife was in tears. It was bad so I reached out to American Home Shield to get a second opinion.

We had an issue with our AC cooling. We made a claim with American Home Shield and the tech Cool Tech Came out. He checked it and said that he was going to send a report and let American Home Shield know what was going on. So, I didn't really know much at that point. Then, I got a call the next day from the owner of the company saying that they had to replace something and my portion was going to be $2,530, or the next option would be to replace the AC unit. I was informed that American Home Shield uses a company who could give me financing on another unit and they had three different options, one was 5000, one was 6000, and one was 7000. Just different brands. But that didn't sit right with me.

Overall, the service of AHS has been terrible. They’ve not followed through with things. With Rainbow Electric, our experience worked well. It was a good company. But it seems that over the years, that there’ve been companies that are struggling and don't really have staff.

American Home Shield sent a contractor to check my refrigerator, but there was a language barrier since he spoke very little English. He asked me for a syringe and other tools, which I found strange, and spent much of the visit on the phone being told what to do. He asked for hot water and poured it into my refrigerator, then pushed the unit and damaged my vinyl flooring, leaving holes. He arrived at 8:00 a.m., and while I was reheating tea, he repeatedly shushed me and told me to turn off the microwave, even though it would have taken only 30 seconds. I explained that the back of the refrigerator freezes food while the front stays warm, but he said the temperature was fine and blamed it on having too much food inside. I didn’t feel listened to, and the entire experience was frustrating.

I'm not happy that American Home Shield's cost keeps on going up and things are not covered as much, and this is after 20 years of having it. The air conditioning was the beast of my deductible because they don't cover any of it. Two months ago, I was thinking of canceling it when my contract was renewing. Then I let it go.

I have three houses that are insured with American Home Shield. One in California and two in Amboy, Washington where one is at Northeast Wright Road and the other is at Ham Road. I recently made a claim for my house in Northeast Wright Road and at first they told me that Sears was going to show up. They give a window between 8:00 and 5:00 8:00 and 5:00, so I had to take the whole day off. But they never showed up. I've taken two days off for this claim already. I was told that now, Whirlpool is going to come out, so today I didn't go to work again. When I talked to the agent with American Home Shield, I asked if they could get here between 8:00 and 11:00 and they said they'd note that. But 11 o'clock has come and gone, and the techs are not here yet.

American Home Shield uses the cheapest and most inexperienced vendors because they're cheaper than better companies. So, it's been a hit and miss with my satisfaction with who they provide as a vendor. They sent out T&C Plumbing recently but they didn't do one job that they were supposed to do. I reported four different areas, but they said one area required two jobs, which I didn't agree with. So, they didn't do the other area. I would tell my friends that if there was any other company that was better recommended by other people, they should go with them, not with American Home Shield. I have them for years now and their online services are easy to use. But for the service that I get, the price should be a little bit cheaper and it has increased a few time in the past few years.

We had a washing machine that stopped working. So, I called American Home Shield, and they were great. They had somebody from Sears sent out within a week which was quick. They had to order some parts. Come to find out that the parts were backordered and weren't going to come in. So, Sears closed the request. Somewhere along the line, there were some miscommunication between Sears and American Home Shield, and it took me about 30 days arguing with American Home Shield that it wasn't fixed, and that they still needed to finish the service. Eventually, they did finally take care of it, but it was a long time of me arguing with them.

.ALERT: AMERICAN HOME SHIELD'S FRAUDULENT TACTICS. For four months, my family has been without a working refrigerator. Why? Because American Home Shield has failed to honor its Contractual obligations. A certified GE technician confirmed my appliance is unreparaible, yet AHS continues to deny the claim. The very coverage I purchased to protect my home is being intentionally ignored. My policy number is ** and my service request number is **.

I've had American Home Shield for many years, since 1995. I had no problems with them for the first 15 years, then I left primarily because the quality of customer service went downhill. The level of professionalism of the contractors that were assigned by American Home Shield was not high as well. They're rude and borderline disrespectful. If someone looks at my account, they can see that I said, "Please don't send me Pam Appliance ever." Those people are rude and may even be prejudiced. Another thing is that when I call in, I can tell the rep is reading a script. I don't care that they're offshore. American Home Shield can decide to hire whoever they want to, but it's really bothersome. They're not trying to connect. They're trying to stay on script and they can't deviate from that.

The worst company I have ever worked with. Their customer service leaves little to be desired then they send the worst contractors out and the problems are never resolved. We wound up just hiring our own contractor and paying out of our pocket to have the 2 items fixed. Both wound up being very simple fixes. I canceled the plan after this and have been waiting over a month and half for a refund of over $400. I have been given different information each time I call, and no one can give me an intelligent answer about the refund. I honestly would not recommend this company to my worst enemy. It is so bad in every way!

My washing machine broke down and the guy from Allure Appliance, told me that the only way that they would even talk to me was through a video chat, and I had to wait two days to do that because they didn't have time available. This was merely for the model number, no real diagnosis or repair was conducted. Despite receiving a $135 payment for this so-called service, no part was repaired or ordered, leaving my washing machine unusable.

It's a scam, DON'T waste your money, you have to use their contractor and they hire the most unreliable and unexperienced. I purchased a home and the previous owner purchased a warranty for the entire house. We had a problem with our HVAC system and they sent 2 different contractors that had no idea what they are doing and they ended up messing up my entire system and I spent over $1500 in repairs, SAVE your money and spend it on certified technicians, I was suppose to get my $125 service fee back and still waiting, every time I called, I was told it takes 10 to 14 days to process, it's been over a month.

I almost canceled with American Home Shield and I haven't been with them for a year yet. My friend told me about the service, so I said, "You're right. Me and my husband are not really good at trying to get appliances fixed and stuff. It's kind of like an insurance just in case something happens." When I joined, I was told that I was gonna get a $100 Amazon gift card for joining. I made about six phone calls and got the runaround each and every time. I never received it. I was irritated that they were not honest and felt I didn't need the service, but right when I was thinking about canceling in a couple more months, I had some problems with my refrigerator, dishwasher and dryer. I thought, "Oh, good thing I kept it."

I was relatively satisfied with the service from American Home Shield. They sent C and R out for my claim and they took care of it. Other than that, even though I'm paying American Home Shield a monthly fee, I still have to pay quite a bit for a visit. And what I've discovered is that they charge more for that visit than if I called C and R directly myself and have them come out. I've noticed that more than once actually, so the skimming a little bit off the top is not great.

I got American Home Shield as a free service when I bought the house. I've had them for a total of three years. I've used them in parts for a year or two. However, their customer service is extremely poor. They don't care. I've had five service breakdowns. Every time they take a lot of time to schedule. And anytime whoever comes out does a hodge-podge job. They always try to pin the blame. If it's HVAC, it's electrical. Electrical, it's HVAC. Nothing got resolved in the end. I had to figure out and get my own electrical person. And it was such a minor thing.

I've had American Home Shield since December. Recently, the washing machine kept saying it was unbalanced. Sears came out and fixed it. Their tech was professional and friendly. I didn't like that I had to sit at home all day waiting for a technician to come four times. Other than that, the claim process was okay.

It'll be a year in November since we got American Home Shield. I heard the most about them and at the time, they were running a deal. It was 50% off, so I thought, "For $25 instead of 50 a month, we'd try it," and it's been worth it. We've used them four times in the last year, and the customer service was excellent. They're quick and thorough, and I've never had any trouble with the people they sent out to do the repairs. I've had the microwave as well as the dishwasher fixed. There was a leaky pipe where I thought it was, but it turned out to be something else. They had somebody out for our garage door opener as well.

I had an issue with two leaking tubs, and AHS sent Pronto Plumbing out to do the repair. While their technicians were professional, they made five visits without resolving the issue, as parts of the problem were overlooked in the beginning.

American Home Shield has been great. I have them for about 22 years and their representatives as well as the technicians they sent our have been good. I would recommend them to my family members and friends.

I learned about American Home Shield through an email ad. Their customer service and techs that they send out are very poor. They should have qualified people in these positions.

We have a three-story townhouse. The first year when we got the home warranty from AHS, I didn’t know there was a roof exclusion. It said roof repairs were included, but then in the fine print, it said, we're excluded because we have a three-story house. So, we're an exception to that. We had to find out later that it wasn't actually in scope for our plans. That was kind of a disappointment. Also, sometimes the service fee feels a bit high on top of the monthly.

American Home Shield sent out May Heating to fix the air conditioning unit. It was good to go. So, I'm happy. I had an elderly person staying at my residence for a good minute until they came out and repaired it for the people. Before them, they said they had to wait two weeks out almost just to service my air conditioner. May Heating did an excellent job. The reps at American Home Shield were very professional. But they should have called me and informed me what was going on. I was totally in limbo for two weeks. Until I called and said, "Hey, what's the hold up? I got an elderly person in the home. They need air." I had to beat it out of them to find out what was going on and I shouldn't have had done that.

I've had American Home Shield since I've had the house, which has been for nine years. Their claim process is easy with a very quick turnaround in getting appointments and lining people up to come fix things. Recently, I had a service call for my air conditioner that wasn't working. The guy came out and I don't know what he did, but he irritated me. It seemed like he was irritated as well. He left and the air conditioner still wasn't working. So, I had to put in a second call. Another gentleman came out and he did some installation. He did a good job and now it's working properly. He answered all my questions and guided me through the process.

My most recent experience with AHS has been horrible. We have a refrigerator that needs repair. They gave us two weeks in advance to say we had to wait for two weeks. But they called shortly after that, and said they could fit us in the next day. My husband took a day off of work, spent the whole day, kept getting texts saying, “You're the next one.” But at the end of the day, they said, “We don't have enough time today. We're gonna put you back to your original appointment, which is two weeks away.” Then that day came. Same deal. They rescheduled it again for two weeks. We haven't even gotten anybody to come and look at it and it's gonna be a month now.

There are water drops forming along the very top inside of the refrigerator. The techs thought it was the hinge. Before, it could splash on me when I opened the door, and it was bad enough that cardboard or paper containers would get damp. There was even water in the door shelves, so you really noticed it. But it’s better now. The food isn’t getting damp, and now I mostly just see small drops along the top. The techs did a very nice job. They spent quite a bit of time looking at it. I was in the next room, but I could hear them deciding what it was, and they were correct. They seem to have solved it when they left. I'm happy with the service from American Home Shield. They will replace the appliance if it's not working. They will try to see if it can be fixed otherwise and always send somebody who does it. They were very good.

The first time that I had American Home Shield, I canceled the contract because person that they sent out couldn't do the job. I had to get somebody else. They came out and fixed it, but it cost me a pretty penny. But I needed because it was a drip, drip, drip. Then I went back to American Home Shield cause my son and his wife got them too. This time, it's pretty good. My AC claim went good. They took care of it in a good time. Now, I'm waiting on the washer, the dryer, and the refrigerator. American Home Shield gave me the okay for the guy to come out here and get that done. Overall, the warranty is great. My only issue is the $100 fee.

The service request was put in one day and Air Design AC came out early in the morning the next day and fixed my AC for me. I was quite satisfied. Whenever I have a claim, I set it up online with American Home Shield and so far, the response time has been great. As far as the website, a lot of the options that they have are nonexistent because they've redone the website to where you're not able to choose what you're really trying to find. They also give you that option where you can put in 'Other' and then you can list what is going on.

I've had American Home Shield for coming up on a year. We had a major leak last winter, and I didn't wanna play around with any other major issues, so I wanted to make sure everything was covered. I got the premium plan. The tech did amazing when we had a refrigerator issue. This recent experience however, was not good. I'm glad the tech addressed the issue, but the way he did it did not tell me AHS is the best option for contracting that third-party service. He addressed the issue but not to my satisfaction from a customer service standpoint. His timeliness wasn't great in the sense that there was a certain time that we expected him and he would show up. I understand how commuting works. We're 30 minutes outside of Memphis. So, that's one area. It took him two days to address the issues we informed him about.

The service has been getting worse over the last couple of years. The customer service is fine. It's just the company policies that tie the customer service's hands. So they're usually not able to accommodate me in a fast enough manner. I would not recommend American Home Shield in their current state.

When my AC stopped working, American Home Shield assigned the work order to Central Heat & Air. They came, quickly figured out what the issue was and fixed it. They replaced the capacitor, then they were gone. It was great. However, I'd like the home warranty company to cover more stuff. I recently had a work order that had something to do with my septic system, and then my water filtration system on my house. They don't cover that.

When the tenants moved out from the rental property, we cleaned up and tested everything. And the dishwasher was humming, but it wasn’t working. Scheduling the contractor was good and they were on time. Everything was efficient and the technicians were able to fix it on the same day that they came. The only issue I’ve had with American Home Shield is that sometimes it takes a long time to get plumbers out. Other than that, I’ve had a good experience.