American Home Shield Reviews

My air conditioner wasn't not cooling and the outside unit would not come on. I called American Home Shield and customer service was very good. A service was set up for an afternoon, which I wasn't happy about. But the contractor had a cancellation that morning so I was able to get my air conditioner fixed at that time. The tech did some diagnostics and found out that the problem was the thermostat. He replaced that and now the air conditioner works beautifully. The repair made things tolerable because it was very hot. Without the AC, it was hard to sleep and to do much of anything.

Got this warranty on a new home purchased. Within the first two weeks of owning the house my A/C broke. I had not received any information for the home warranty and the house is in Texas where it was 95+ when it broke. I paid to have the A/C repaired and called the warranty company when I got their information. Was told that they refused to reimburse me the repair and that I should have called them first despite not having their information.

AHS is very responsive. They do everything they can to fix the equipment before they consider replacing it but other than that, they're great. The claim process is automated and it's very simple. The one problem I had was I needed to try to relay additional information. I had an issue with the sump pump and the plumber needed to know that the issue was with the electrical part of the sump pump. I was able to relay that, originally, on their paperwork. Then, the plumber from A&B Plumbing and Home Services came out texted me and I told him that it was an electrical issue. He still came out and resolved it. It was still a plumber-resolvable issue, but the automated process didn't allow me to include additional information.

We have an old clay roof and we bought the homeowners insurance in case we had a leak within the first year of us living at this home. And sure enough, our roof started leaking after one of our first storms. But AHS wouldn't cover anything because they said it was pre-existing damage, which makes no sense. We also have horrible septic issues and we've put in three claims through AHS. We paid $75 every time to have the techs come out to the home to inspect and they gave us nothing for our roof or for our septic. They were just rude and it's been absolutely a nightmare dealing with the customer service. Every time I call, everybody gives me different information. I'm a very easy-go-lucky guy but I am beyond dissatisfied with this company.

We requested to change our locks to be safe so At Home Keys came and did that. It went through American Home Shield and they said that it was covered, which was why they set up an appointment for me. AHS is very quick in responding, easy to work with and nice.

All three of my lights out in the front of my house had gone out. I called and opened a case with AHS. The rep I spoke with was good. It took two days for the techs to come out. They were knowledgeable. They were not very talkative, but they knew what they were doing. It turned out that, surprisingly enough, all three lights had blown at the same time, which is not something I would have expected because there was no breaker tripped and there were two bulbs in each light. So, the fact that six bulbs went out at one time seems very unlikely to me, and I work in electronics and I've spent years working on electricity, and I just never went and checked them because I don't change bulbs that often. He was saying it could have been lightning. It's been working fine since then. Haven't had a problem with it.

My thermostat kept setting itself to 85. The contractor replaced it. The technician was very nice. Everything works now. It's easy when I need a repair. Having American Home Shield is a peace of mind.

I've had two service calls with American Home Shield since I've had them, and the first one, with the appliance repair, went great. The guy came out, did what he was supposed to do, fixed the appliance that needed to be fixed, and everything went out fine. That turned out fantastically. The second one was the most recent. I had clogged up drain pipes with my air conditioner and technically, American Home Shield sent their guy out. This was a situation where the gotchas came into play though. The repair company said the compressor had gone out and they'd fix it, but I was gonna have to come out of pocket. It was an exorbitant amount of money because my system was older and it used the old refrigerant that they don't make anymore.

American Home Shield has been a really good experience and I'll stay with them. Recently, there was a leak behind the wall in one bathroom, a leak in the faucet in the other bathroom, and the water heater was leaking through the whole garage. The plumber who came was excellent. He had some tools with him and got the issues fixed. He replaced the water heater.

There was no air coming out of the vent and my home was not cooling. A guy from All Coast came out and said the unit needed a capacitor. He put in that piece and the unit ran for a week. When it was running, it constantly ran and it never got to a consistent temperature in the house. Then, it went back out. All Coast came back out at no cost because it had not been 30 days since I originally made the claim. The second guy said that it was the computer board and he did not have that piece. He said that's what was running errors to my air and that's why my air was turning on and off. He had to order that piece and he will be back out to put that piece in. He didn't say how long it would take to order the piece, though, and when he will be back out.

American Home Shield's website was very simple and easy to use. It only took a couple of clicks for me to make a request. Spiders had been making webs in my doorways and that was a big concern. I was then called to see exactly what it was that I wanted to spray for and to make an actual date to come out. The tech who came told me that it wasn't a good idea to spray for the spiders themselves but to spray for the bugs that the spiders like. He did that and he also cleared all the spider webs in my three doorways as well as the rafters around it. He also did maintenance right inside of my home. He was polite and well informed. He did a wonderful job. I told three people about American Home Shield and two of them signed up for their service.

It's always been really easy when I submit a claim with AHS. We've had them for years. Whether you call them or go online, they get right back to you. Then they’ll line up whoever is gonna do what service for you. Then it's the people that they line up to do the service for you who wind up calling you. Sometimes they'll call you that day and when they’re gonna be there. We've also never had any problem. Whatever we’ve called them about, they've always taken care of it. Then what winds up happening is, when you turn in the deal, then they gotta evaluate whether it's covered under their policy or not. We’ve never had any trouble there. We’d call and tell them what the problem is and, within the day, somebody calls us and says, “We'll be out there tomorrow and fix it.” Recently, we had two thermostats that weren't working. The techs came out and changed them the next day and did a great job. They were fast.

Having American Home Shield is super convenient when I don't know who to hire. I just put the claim in and they hire somebody for me.

The air conditioner line outside our unit kept freezing. I called American Home Shield and they sent the contractor's location and phone number to my email and texted it. The contractor's service is good. They already fixed the issue. Something else had to be fixed following what they fixed when it was broken, and they came out and there was no problem. There were no extra fees. And each time they came out, they told us what was going on and what they had to do follow-up. Go ahead and sign up and use AHS' home warranty.

I love the service. We have a policy on our house in Florida and a policy on our house in Ohio. We've had a couple of things go bad, and they fixed them right up. I call them and the contractors are here. They even had to replace our complete air conditioner and furnace here in Florida with no questions asked. But with one claim, American Home Shield is kind of balking on a little bit. It was an emergency. We had no water 'cause we're on well. When I bought the policy, I told them I wanted coverage from the well pump in the well to the faucet. They said everything was covered. Then they sent me a text and said they don't cover switches on pressure tanks. I called them back and talked to somebody in the escalation department. They said that's covered so I called the technician back and said to do it. But he sent me an invoice for 574 bucks and told me American Home Shield won't pay for it. They approved it, but after that, they said they don't cover it and kept my $75.

At first, I had an issue finding where I could file the claim. I recently opened my contract and the previous property owner who also had American Home Shield was still in there. I had to remove that previous contract and then bring in my new one. Once I did that, I was able to file the claim online. With my plumbing issue, the technician took about an hour to address it. The service worked out great and the problem was solved. For those who are getting warranty service, consider or reconsider some of the additional options. For example, I'm paying extra for icemaker coverage on my refrigerator because I know that in my Samsung refrigerators, the thing that goes bad on them is the ice maker.

\A tech came out and checked the refrigerator. He unplugged it and told me the compressor was locked up. He got back with AHS and AHS wanted another opinion. Another guy came out and he said the same thing -- that the compressor was locked up and it was not fixable. AHS sent me some stuff to look at refrigerators, but the one that I want is not deliverable in my zip code so I was gonna call them and see what I need to do.

American Home Shield's customer service can be a bit better when I have to call and talk to a person. I've been having the same issue for quite some time at this house. The plumbing just stops up, everything backs up into the bathrooms. I can't use the showers. And Shields Plumbing always comes out and says it's fixed, but it happens again a couple of months later.

In my last house, I had a lot of issues. Sometimes I had to involve making three or four phone calls in the beginning, but after a while, American Home Shield would fix everything. The big thing was they'd have to cut a hole in the wall to get to the plumbing to fix the leaks, and the issue was fixing the hole in the wall. The one time, they fixed it. The other time, there were bigger holes, and they didn't fix them. The first time, I said, "I thought you fixed everything?" They said, "Well, they don't take care of fixing the holes in the wall." That was minor. I had to have the furnace, the air conditioner and other things replaced.

I've been having issues for a good six months and I had called other companies but no one was ever able to tell me what was going on. I switched over to American Home Shield because I wasn't happy with the service that I was getting. They were able to come out and say what the issue was and they took care of it. As of now, everything is okay. The response time with AHS was quicker. The first person who came out said that they were going to come, and they came and was able to diagnose what was going on. Overall, the monthly fee and the fee that I pay when a technician comes out are more. But if they can come out and tell me immediately what's going on and the problem's taken care of, then it's worth it to pay whatever amount that I'm paying.

In American Home Shield's warranty program, it specifically says it covers if something wasn't installed properly. It turned out my AC unit wasn't installed properly. Therefore, they couldn't clean the coils, and they wouldn't cover the cost. I had to replace the whole unit which cost me $7,000. Needless to say, I'm not really happy with them. When I replaced the AC unit, it was mounted on the ceiling, and the ceiling was wet. Dimitresse Construction was sent to verify if there was a leak. But it didn't turn out like that. They did everything they could do. However, I won't be recommending American Home Shield moving forward for anything.

American Home Shield has been very good for us. We've replaced air conditioning and some heating issues and we've got all of our problems worked out. Also, the techs have been super great.

My microwave wasn't working. The buttons on the panel were not working. Also, the turntable wasn't working anymore. I let American Home Shield know of this through an online claim. I got an email later on saying that the technician will be coming to my house to look at the appliance. The tech from Cal Valley said that they had ordered a part and they were going to submit the claim. They weren't sure if they were gonna just send them the part or if it was gonna have to be a complete replacement. Everything is good now. The door doesn't open completely, though. It kind of hits the cabinet a little bit but you could still open it. The tech was the one that informed me about it. I was very satisfied. The thing with the door wasn't their fault.

There was a big mix-up with the title company and American Home Shield. We closed on the house in June. But this did not go into effect for a couple of months because the title company didn't send the check to AHS. It was just a big nightmare. I ended up talking to the president of the company to get it settled. Now, we have the policy. The latest thing to break was the washing machine. The guy came out and said he would order parts. But then, I got an email that said parts aren't available for it. So, they'll be replacing the washer. Then, I talked to customer service today about that whole process.

I had a faucet leak and Prime Plumbing Services was good. I had to take a part of the shower so that they could get back in there and see where the leak was, which sucks. But other than that, they were super friendly, nice and helpful. I don't have any complaints except for their limitations, which doesn't seem like something they can do anything about. American Home Shield is a safety net so that I don't have to worry if something bad happens. It would be nice if it was all-in-one when it comes to the case of the shower. I didn't have to either do it myself or find another contractor to come in and remove the shield and the paneling. They could make it easier. I've already told my brother and my parents about AHS. It’s a good deal. I like that they protect the pool on a lot of the stuff and random things. If all the appliances in my house were new, I probably wouldn't have it. But it's good for older houses.

I’ve had claims with my air conditioner and the techs resolved the problems both times. The warranty gave me a peace of mind because the products weren’t brand-new when I got the home.

Best Care did a wonderful job. We had an incident where the AC failed again within a week and they came back out. They did some deep-dive troubleshooting and found a loose wire. I highly recommend them.

The outside fan of my AC wasn't running but I could hear it humming. So, the air conditioner wasn't cooling the house. The tech had it fixed in 15 minutes. We've used AHS twice and both times we had no issues. It's easy to open a work order. We've even opened one and then figured out our problem and canceled it. So, the website is really user-friendly. Everybody we've talked to has been more than helpful with any questions we've had. They've always been very timely in finding a vendor to help resolve the problem or they've been in contact with us. Their current processes are in tune with the environment right now. It's all COVID-friendly and they're responding timely.

We had loose outlets and a light switch outlet in the bathroom that had gone bad. I notified American Home Shield of these issues by phone. Like every business, all the prompts are quite annoying. I'm old school. I don't like prompts. I don't like the computers. So, I find it difficult to follow the prompts. But once I get a live representative, we're fine. I don't like sourcing out to other countries, and Home Shield does that like so many other companies. So, a lot of times, it's difficult to understand these people because most of them are foreigners and they have accents.

American Home Shield did a good job. We had a water leak and it took a little longer to get things taken care of. But it was worth it and it wasn’t anything they could do anything about. You don't have as much to worry about when you have AHS.

There was dfrost in the refrigerator and it wasn't cooling. The lady that we talked to for the first time about our refrigerator claim, said, "A refrigerator's an emergency, so we'll get someone out there right away." And they did. The vendor called us right away. I was very happy about that. However, we had to call again because the same thing is happening. The contractor told us we could call them, but nobody answers the number that American Home Shield gave us for the contractor. We couldn't leave a message 'cause the mailbox hadn't been set up. AHS said that the vendor would be calling us, but we didn't receive it. She also said there's no charge because it's within the 30 days. The techs were very young, polite and in a big hurry. My husband was trying to ask them why it happened. They said the toe thing on the bottom had a lot of pet hairs in it. So, they cleaned that out but it's happened again now.

I had two ceiling fans that weren't working properly. The contractor, Osbon Electric, called on a Thursday and he couldn't see me until Tuesday. The issues ended up being the light switch on one of them and the wiring on the other one. Osbon is a good company but they aren't one of the electric companies that American Home Shield usually sends. the bad part about AHS is that I can't request who I want. They're gonna send out whoever they can get or whoever is contracted with them and sometimes, they're not great companies.

I went through and scoured the terms and what American Home Shield covered. I had Old Republic Home Protection before this, and it took them sometimes days to get somebody out. American Home Shield's response time is definitely a big plus. My AC wasn't turning on or cooling at all. I reported it at night, and they had somebody out here the next morning. The tech fixed it and he was awesome. My experience so far has been wonderful.

The air conditioner was buzzing every time the fan would come on and it was also buzzing about every 30 seconds. When I called American Home Shield to tell them the problem, they wanted $100 right up front before they even knew what the problem was. It was automated so I didn't speak to someone and I didn't like that. It would have been better to talk to someone to explain the problem before I give $100. But they said that I would get a call from company that would help fix my problem. Oasis Heating was great. They responded and fixed the problem. The service was very good and the air conditioner is working great now.

The $100 fee is deducted from us as soon as I make the appointment and I would prefer to pay after the service is done instead of when I make the phone call. Also, I call in and make an appointment and sometimes, there's a lag time between when I call and when the service provider actually comes out. I'm not happy about that. I had a claim when I couldn't get the heat going and it was 48 hours before the tech could come out. 48 hours is fine for most things but not for heat problems. The claim was canceled because someone else came over and fixed it for me. Other than those, I'm completely satisfied with AHS.

The last person that came did a good job, but our icemaker is still broken. The company ordered a part, which came in, but they never came back to fix it. We had other claims before as well, and nothing has worked out so far. One time, it was something that we paid $100 for and they never came either for that one. It was something that wasn't covered, but American Home Shield didn't give us the $100 back. They said, “Well, next time you call, it’s going to be covered with that,” but that never happened. The other claim was like, “Well, it's in the wall, so we can't do that.” I would tell friends not to get American Home Shield.

A contractor came in and fixed the sink. It was dripping and it needed to have something else put inside of it. I needed them replaced and they replaced it. However, American Home Shield could improve on a lot of things including things that they don't cover. I'm thinking about going to another company because American Home Shield don't cover everything. The only thing they cover on the garage is the motor, not the door or the hinges. For my air conditioner, it broke down and they told me I had to pay $1,000 in order to get it fixed.

My garage door broke and the repair company came out and fixed it. I like American Home Shield just based on when I file a claim, my warranty coverage doesn't go up.

I had to use the service of AHS twice. They got it handled quickly, in both situations that I was in. However, when appliances are broken, they won’t offer you anything to cover a new appliance. So, that’s the only issue.

I got a text message confirming the time on when the tech would come, and asking me to send pictures of the locks so they could be prepared for when they came. So I submitted those back. The gentleman called on the day of the appointment and said he could come early if I wanted. So, he did. He was here an hour and got the job done. I was very satisfied. He was professional and courteous. I was not happy with American Home Shield after that though.

My recent claim with AHS was for the house lights around my house. Central Electric Contractors came out and the tech said, "I think your power box is out." I said, "Okay." They left and I never heard them. However, when finally American Home Shield called, the rep said my lights weren't covered. I said, "Why didn't the tech tell me that?" He acted nice. I said, "If it's not covered, it's not covered." I won't make that mistake again.

I was very disappointed with the two other home warranties I had. We had a problem with a refrigerator and our previous company sent three people out who couldn't fix it. Clearly, at that point, they should have replaced it. They did not and we had to buy a new refrigerator. But with American Home Shield coverage, I am more than happy. They have kept their word. We had to replace a washing machine and we opted to pick our own. And AHS told us the amount that was allowed for and we did that. They have been amazing and this standard of work is appreciated. AHS has been the absolute best. I recommend them to people who ask me about home warranties.

Mid-wash, my dishwasher stopped working for some reason, so I put a claim in with AHS to see what was going on. The techs that came out were professional. They said the timing thing went out and so it had to be replaced. But they didn't make the part, so they said that I had to buy a new one. So I bought a new one.

My air conditioner wasn't going into two rooms. American Home Shield made an appointment to have somebody out pretty quickly which was good. The tech wasn't highly experienced, but he wasn't bad. It turned out that the problem wasn't anything serious and it was a very simple thing to get my AC working.

When AHS did my washer and dryer, that was the easiest and best thing they could have done. That was the first experience I had with them and they did everything right. It was so easy. But it seems like things have gone downhill. I pay them monthly and I should get good service from them. I was not happy with the refrigerator situation, because it took so long between American Home Shield and the service people. I was without a refrigerator for almost two months. I have a child and I kept trying to explain that to them. It took them a long time to decide that the refrigerator was not gonna work. They kept trying to get the appliance people out. They came and after they installed the part, the refrigerator died completely. Then, AHS had to have the service people come out again because they needed them to say that it was dead. Everything I had in my freezer, which I just bought, went bad. So, I had no freezer food.

AHS has been able to take care of any kind of service call, anything that I may need, and any problem I may have just fine. I had A-1 Plumbing come out recently. They've been out before and everything was just fine. They are real professionals and they are very informative.

I had a claim for the stovetop. The burner wasn't working right. The contractor came and fixed that. Also, I had a thing with the dishwasher where the racks were broken and the wheel was broken off when you pull the racks out. They were able to get it to work but they said they were ordering a part and I haven’t heard anything from them. I was gonna call them but I don't think I should have to keep calling them. They should notify me that they ordered the parts or the status of what's going on.

We were having issues with the toilets in the lowest level flushing and the power of the suction. The gentlemen who came worked with our pump and with the toilets and got it to work. It was a very good experience. They would be somebody I would hire on our own. However, I need to clarify something with American Home Shield and I can't get into my account. I have a service request out there and I need to get that taken care of.

My recent claim was concerning an electric clothes dryer. The claim was honored and the repair person tried to start the dryer. He quickly diagnosed that the motor was defective. He had to order a motor to put into the dryer. That took another four days and the part was installed. The dryer works fine now. I had a good experience with AHS.

There was leaking at the base of the toilet and there was water seeping from the base of it. So, I called a claim in to American Home Shield and paid my copay for them to go ahead and assign a tech to come to the home and look at what was going on. It was real quick. Then they assigned someone. I got a call from Rat Rod the next day. They even said they could get somebody out immediately. I told the rep at the time, “It's not immediate. It’s no rush.” It was late afternoon. I said, “Somebody can come tomorrow or the day after.” They were very accommodating when they called me, which was very shocking. Normally, it takes a couple of days before you get anybody to come into your home.

We had an issue with the dishwasher and that's been going on for a while. Today is the day that we finally got the issue resolved through American Home Shield by being persistent and calling five different times, talking to five different people and taking notes with five different people. This is not the first time that we've used them and things have been done before. However, today was magic because one rep who called herself a supervisor got on the phone. We explained things very simply, and five minutes later, the issue was resolved. It was after months and being hung up on though.

I got a call from my tenant saying that the air conditioner went out. When Nesselrodt Heating & Air Conditioning came, they did something outside to the unit and left. It worked for about four days then it went down again. I called again to American Home Shield, and they called Nesselrodt the back out. They repaired it and it's doing fine.

We had a stove top that was not working and I think that it was addressed. At this point, I'm still waiting on American Home Shield to get back with us. But as far as Razorback, they did what they should do. The process has been easy because we called on a couple of things since we moved into the house. We had one contractor that came out and he was not pleasant to deal with. But the biggest issue is just not always being able to understand the person that we talked to because it's contracted out. So, sometimes there's a very thick accent and it's hard to understand over the phone all of the pieces. So, it takes a minute sometimes for them to understand or for us to understand what all is going on. But everybody is super patient and understanding, and we'll repeat as many times as we need.

I had a rekey done and requesting for that service was pretty easy. I jumped on the website and put in what I need. The locksmith, Valley Lock and Key, called me the next day. I also used AHS when a ceiling fan fell out and the contractor came out and put that back in. The only issue that I've had so far was when their contractor couldn't repair the dishwasher and AHS didn't replace it. They came out twice for that.

My refrigerator has been going in and out, so I put the order in with AHS. They sent someone to look at it and the company they sent said that nothing was wrong with it, just cardboard. They didn't try to unplug it and left after three minutes. Two weeks later, it went out again. So, I called AHS again to schedule an appointment. They assigned it to the same person and I told them that I preferred someone else because they said was there was nothing wrong with it.

We've only used American Home Shield once and they were decent. They sent a guy who fixed our microwave. We didn’t have any difficulty with the claims process and communicating via their app was good, to be able to show what we needed done and send the pictures in and the video. But AHS could drop their price.

I did a claim online for my oven that wasn't coming on online. American Home Shield made the appointment and it was good. Technicians then came out to fix the oven. They replaced a part and the oven is working fine now.

The AC wasn't cooling. I submitted a claim with AHS via a representative then the tech came out and corrected the problem. I also had a plumbing claim with AHS and I had a huge issue with them on that.

There was an issue with a wire that went to the fan motor for the compressor. The compressor would kick on, but the fan motor wouldn't do it. I thought I burned up a motor but when the guy came out there, he said I didn't. It turned out that the wire that was taped up to the top had ridden down, got caught by the blades, and was chopping it up. So it grounded it out. He fixed it right then and there, which was very good. Then he went in there to check the system out and everything was looking good.

The service person quoted us $150 for the freon then American Home Shield said it was gonna be $390. I did not appreciate that. Also, they said they will call us within 24 hours and try to make a cash settlement but we haven't heard a word from them. They need to get their story straight, how much something costs, and if they tell us they're going to call us back, they need to do so.

My washer got to where it was just bouncing all over my utility room. The repair company came out today, put my part on, and it’s working perfect. Everything was good to us. My husband usually does the claims, and it's been doing good for him.

The spa filter got a crack in it and a tech from David's came and tried to patch it but it didn't work. It started leaking again. We had to order a new one and they put it in. But we're getting our microwave replaced and I had a really expensive microwave. They sent me one that was like 300 and 500 and they only sent me one of the convection ovens. I kept asking them to send me more and they haven't. Nobody is communicating. I would try to get through and I would be on hold forever. Then, when I would get through, they would tell me the same thing and send the same thing again.

I bought AHS for a rental property. I know I wasn't gonna be in the area, so that was something that I felt I could be securing, having all my appliances covered. The experience has been okay so far. There had been some instances where I had some issues with some claims. But for the most part, it's been okay.

Whirlpool came out for a washing machine that was leaking onto the floor. The tech found that the pump and another part were bad. He got the parts right away and called me a couple of days later and solved it. He was very knowledgeable and qualified. I'm a Realtor so I've dealt with a lot of home warranty companies and so far, American Home Shield has outshined the other companies.

The claims process for the garbage disposal was very good as always. I called in and very shortly, I had an email back. It said that it had been assigned and told me who was assigned to. It was over a holiday weekend, so it was a little bit slow getting done but that was fine. I expected that. Having American Home Shield gives you a comfortable feeling that if something goes wrong, you're gonna get somebody to fix it. You don't have to hunt for your own plumber or work people.

I had a couple of claims recently. One was for our garbage disposal that was working on and off. It happened that when a guy came, it worked. I wasn't happy with that guy because he just flipped the switch and said it was fine. We called two days later and another guy came. He replaced the garbage disposal. He also told me that they let go of the first guy who came. I like American Home Shield a lot. They are easy to work with and I enjoy the ease of putting a request in and it gets done right away.

I had a refrigerator claim recently but the tech didn't resolve the problem initially. When I called them out, I told them what I thought it was. They thought it was something different. They fixed something and replaced one part which they had to order, wait for it then bring it back in. They said that they would follow up the next day to confirm if it was working correctly, which they did not. I didn't think that that replacement was going to fix the problem based on the diagnostics that I had done and the feedback that I had provided them. Sure enough, the problem was not immediately remediated. It looked to be the case for a day but the original problem persisted. I had reached out to them and left them a voicemail but they hadn't gotten back to me. I had to follow up with them after a week and get them back out. They finally got back out and checked again and something else was the issue so they had to order that part. I'm still waiting for them to get back out and remediate the issue.

The water heater was shooting water out the emergency line. We had the issue happen on a Saturday. I called AHS on that Saturday. The contractor called me on Sunday to let me know that when the office opens, they would be sending someone out. Then they contacted me on Monday, and they said, “We might be able to get you in this afternoon. But for sure, by Tuesday.” They were able to get someone out by Monday afternoon. I saw that they had placed the order first for needed supplies. By Wednesday, they had already got everything they needed. We paid the 642 and something cents to them. Then they had done the installation. The following week, the City came out because our local government does inspections on that type of stuff. They passed the inspection. It's been working fine.

We've had two contractors come out to fix our refrigerator and we paid two deductibles. The first one was able to fix one problem. The second one to fix our ice maker came and replaced something that he said was wrong and that wasn't apparently wrong. Then he was extremely sexist, condescending, and not wanting to make eye contact or speak to my wife. It made her a little uncomfortable. I usually work from home, but I was out that day. She tried to ask questions, and he just ignored her and took phone calls while they were talking. Just very rude.

The only difficult thing about the claim process is that sometimes it takes a while to get someone out here. But I'm pretty happy with American Home Shield. There was a leak in the pool and Watertight Pool & Spa was able to address the issue.

I'm a real estate agent, and I refer American Home Shield all the time. When our heat wasn't working, I phoned them and the contractor came out then everything went fine. However, all the registers weren't working and we had them come back out.

Our water heater t working and the plumber said it needed to be replaced right away before it could get busted. But it took AHS almost four weeks to get us a water heater because they did not offer me the buyout when I asked them about it. I asked to have somebody call me but no one ever returned my call. They were looking for what they felt would be a good fit and to me, that could translate to wanting to find a cheap one. Aside from that, between me calling them and them replacing it, it busted before they even placed an order to get a new one and our basement flooded. So, I'm very disappointed.

The blue porcelain was peeling off inside the oven. I called American Home Shield and a contractor was out in a day. I don't think I've ever had a service call happen that quick. I was scheduled for the 2:00 to 6:00 timeframe on Monday. They called me when they were 20 minutes away and got here an hour early. They submitted the approval request to American Home Shield and by 7:00 am the next morning, I had the email from American Home Shield that told me to go shopping. They had several ovens to pick from or I could go shopping and pay the difference if I wanted a more expensive one. On Tuesday, I picked the first one that it showed and on Friday morning, they were here at 8:00 am sharp with my new oven. A $2,000 double oven cost me $100 to get it replaced. This was my first claim and it was amazing. I pray that if I need anything in the future, it will be as amazing.

We bought a house in Tampa and moved here. After moving in, we noticed there was some water on the floor around the toilet. I called American Home Shield and they sent Sigmond Plumbing out. They took the top off of the tank and the hose that feeds the water in the tank came loose and sprayed water everywhere. So, they assumed that that was the problem. They thought it was spraying against the lid and it was leaking down to the floor. So they put a new hose on there and they left. We thought that was the problem.

The tenant found that there was a leak in the kitchen and they called up the American Home Shield who arranged someone to go in there. The tenant told the person that they can't even put the spigot in place. And they found out something is wrong with the item. Later on, somehow they did not fix it. And what happened is they sent me a copy of the invoice saying $600 and, "You need to pay for it." That's how it started. And sent it to me as the owner and they told me to pay for it. It's not covered and they don't have any record of it. My tenants called up something else through AHS and this might be the only one that was screwed up. My property management company kept calling me, "Do you want to pay for it?" I said, "What I'm paying for?" They told me, "Oh, that's $600 for a faucet." Expensive for a faucet.

The AC needed a new battery and the thermostat. There was finally someone quick to come out and that's nice. Last year, I used the warranty once for a water heater. It cost me $1,200 even though I had American Home Shield and it's a water heater and I live in the city. It was a 20-year old water heater, which is pretty old. And everything had to be upgraded and that was not covered. That's not even something I can buy. Nobody has gone out that was, "Okay, that saved me a ton of money." Getting the new water heater put in cost a lot of money even though I had AHS. If I had done it and just called a plumber down the street, he might have worked with me.

I didn't know exactly what was going on with my oven. The tech looked at it for a couple of minutes and he knew exactly what it was. Turned out, the burner had gone out. He said that he needed to order one and it'd be there in a couple of days and he could put it in. It took 10 minutes. It worked out well. The claim process seemed pretty smooth. I've had AHS years before when I had a home. Then I just recently got them again. Everything was good.

The company that came out was outstanding. They came the next day and fixed the issue. They did the job on time. It was great. I also had a claim for the stove and it was the same. So for now, I'm pleased with my experience.

My downstairs toilet was leaking and Discount Plumbing said that the flange in my toilet was old and needed to be replaced. The tech replaced it and he did everything he could do. Also, he was friendly and on time. I like having AHS, especially being a homeowner. It makes me feel like I have a maintenance man.

When we were in the basement, we noticed that the ceiling was leaking. We logged a case with American Home Shield and on the website, there were a limited number of options. Most of the time, we have to select something else because we don't know what is happening. For this claim, we noticed that there was no option for a ceiling leak but there was an option for a leak and there was an option for a faucet. We didn't know what was causing the leak, whether it was a leaking toilet or a broken pipe, so we had to select Other and multiple options. In this case, it turned out to be something else. It would be easier to just free form it on the website instead of having options. After I've selected the option, somebody from Grade A Plumbing called me and asked me what was happening. But this call could have been avoided if I fed everything in the free form.

I had a dishwasher that needed an expensive repair. Since it was 14 years old, I decided to ask for options and to have cash out for the cost of the repair instead. I'm happy with the experience. It was quick and very easy. The repairman came to analyze the situation within three days then it took a week for American Home Shield to make a decision that they were gonna pay me back. I received the check in a couple of weeks and I purchased a new dishwasher.

I was having trouble with my unit as it was power surging really bad. It was taking a while for the air to kick on then cool down. I told Home Shield what my issue was as well as my availability. I was called by the air conditioning company that very same day, which was after normal business hours, and was scheduled when I was available. They also had next-day scheduling available if I needed it. The claim process was 100% easy.

I had a garbage disposal that wouldn't unlock and Bissett Plumbing replaced it and it was fine. I've been pretty satisfied with American Home Shield's service all along the way. The premium that I pay is worth the satisfaction of knowing that if I had a catastrophic event, it wouldn't break me. It wouldn't be something that I have to go out and get a loan for. That's never happened, but just knowing that I have that security like if my refrigerator, stove or washer or dryer went out, it's going to cost me a minimal amount. Even though I have to pay the premium every month, it still gives me satisfaction and comfort to know that I wouldn't have some kind of major bill come out.

A contractor was here to repair and replace a water heater. I ended up paying 400 some-odd dollars but in the end, it probably would have cost us 1200.

My disposal didn't run. There was something stuck in the blade. The tech cleared it. He was here for 10 minutes. It was all very quick and overall, a good experience.

Our recent claim with AHS was for the washing machine. The techs came within a day to see if the machine could be fixed or repaired. They couldn't diagnose the trouble and said it couldn't be fixed. We ended up getting a replacement. We were very pleased. We lived in Granbury before and we had AHS there also. We recommend it to all of our family.

The top control part of my stove had gone out. The contractor came in, assessed the problem, and they had to order a part. When the part came in, they fixed it. But when I had an issue with my plumbing, American Home Shield couldn't find anybody in my area that took their warranty. So I had to come out of my pocket with fixing my plumbing. Other than that, everything is okay.

I've had two minor issues with American Home Shield so far. They weren't big things, but when it comes to billing, we were told one thing on the phone and it ended up being something different. I called back and the person said they corrected it. But when I checked my credit card, it hasn't been corrected. So I was a bit still learning the process, trying to see how things go. I was planning to give AHS a call this week to talk about some charges that were on the account that I wanted to make sure I understood, because it wasn't what was discussed.

When I would open up the garage door, the light at the top would flicker and the door would stop midway. The techs came quickly and did what they needed to do. They were good and very professional. The door has been good so far although I had one day where the light was flickering again and I thought I was gonna have to probably call them back.

JMRS Heating and Cooling did a good job and I would recommend them to somebody else. They were personable and communicated well with my wife who dealt with them when they came out. They made things easy for her to understand. I’ve also used American Home Shield for the AC, stove and a couple of other things. It’s been worth it.

One of our air conditioners stopped cooling the upper part of the house. I called AHS. They said, “We will send somebody over.” It was a very smooth experience. The guy who came out was really good.

Electrical Service Professionals was one of the best people that American Home Shield has ever sent out here when something was wrong. They were good. I had no power in the basement, and I had some electrical outlets that wouldn't work. The tech fixed it and got the power going.

I had a plumbing issue and it was the worst experience I ever had in my life. I ran into the same type of issue twice with American Home Shield. I called, submitted a claim with them and told them that my upstairs toilet was taking a long time to fill up with water. They sent someone out. The guy looked around, looked under the sink, said he needed to locate a pressure relief valve and said he would have to get it approved. I waited a day or so. I never heard back from them. So, I called American Home Shield, and at that time, they told me that it wasn't covered. I asked them why no one ever called me to tell me it wasn't covered. So, we left it at that. I told them I didn't feel like I should have to pay the $100 deductible. They said, "Well, water pressure issues aren't covered." I said, "Well, I told you all what was going on. Why didn't you just say it's not covered at a time when I scheduled?"

Overall, I’m happy except I still have an unresolved issue that every time I call, I get the same comment and nothing happens. They say, “Rest assured, you will get a phone call in 24 hours.” And rest assured, that hasn't happened. That goes back from June or July. We had a microwave that needed to be repaired and there were no more parts. American Home Shield kept telling me that the microwave would be out for replacement, but nobody contacted me.

I got American Home Shield when I got the house. The seller bought it for me as part of the continued offer and I really like it so I’m gonna keep it up as I stay in the house and buy it again next year. It's a great service and it's worth the money.

We submitted a claim with AHS because we had an AC issue recently. At first, it was making noises in the house, the air conditioning going on. Door Cool came out. The tech analyzed it and said, “First of all, you have to change your filters,” which we did. He also discovered that a couple of units required some refrigerant. So we added that. We changed the filters after he left. The noise in the house was gone. However, when it turned on, if you stepped outside where the fans are, the compressors were really loud. So we called them back out under the same work order.

I left American Home Shield and went with two other companies but I went right back to American Home Shield. And when I came back, there were no issues. If I call, they would come out and do what they have to do and call it a day. Dealing with them, there was never any hiccups. I love it and I would want others to know that you cannot go wrong with the Shield.

The ventilation of the range hood stopped working. We filed a claim with AHS. Green Wire Appliance Repair came and they checked what was going wrong. They came here four times. They checked different issues. In the end, they detected that it was because the motor was broken. They were good. The problem was complicated. They eventually were able to detail. At first, they tried whether the switch was wrong. Then, they checked the capacitor. ​Initially, they saw the capacitor was broken, and then replaced with a new capacitor. But it was not the reason. So eventually, they ordered a new motor. The technicians put in quite some effort to detect the issue. We are satisfied about the final outcome. We will definitely recommend AHS. We are satisfied with the service.

I love American Home Shield. In fact, I'm going to buy a rental and will have their service on that house as well. The technician who came for my microwave that wouldn't heat was awesome. He was the same one that came out and fixed my washer when I first moved in. He's very polite and does a good job. He's quick too. He ended up replacing the door latch on the microwave because it had worn out.

I called AHS for service and they sent a lock company over. The tech was great and he got the job done.

My air stopped working again and it was the same problem with the thermostat. In my first call with American Home Shield, it was fairly easy to get taken care of. But on my second call, the agent wouldn’t allow a change. She said it was gonna take somebody 24 hours. I asked her if I could speak with her supervisor and she said no. I would have to wait 20 to 48 hours and submit a request to talk to her supervisor. I didn't like the way that I was treated by that lady. That aside, I had a great experience with the technician who came. He explained a lot and it was a learning experience.

My oven wouldn't heat up. The tech was really professional. They got out pretty quickly but then they had to order a part. So they had to come out the following week. AHS has access to several resources and I'm given a reasonable price. They have been good. I'm really happy with everybody.

We had a toilet that wasn't working. The contractor came out within 48 hours. They were able to diagnose what was going on fairly quickly, fix the toilet, and all was well.

American Home Shield took care of the problem so I'm very happy with their service. The AC unit wasn't blowing cold air and they sent out a technician the very next day. He fixed the problem that day. American Home Shield is worth it. It seemed to save me money in the long run. I've used them three or four times so far and their contractors have always been very quick coming out here.

The pool heater was recording an incorrect temperature and I gave American Home Shield a call and said that I wanted to have someone come out and check it. That’s what I always do and the way the claims process is set up is very easy. You make the phone call and then, they follow up. The reps are always polite and the calls are always answered properly. Whoever's answering the phone is always helpful and apparently, they record the information right away because within 24 hours, which is what they promise, someone from the repair company always reaches out. ABNation has been out more than once to deal with some pool issues and it has always been a good response time. The problem has always been repaired in a timely manner and all the technicians have been very nice, professional and polite.

The drywall repair went smoothly. It's nice to be able to submit issues online and have American Home Shield deal with finding somebody.

The heating wouldn't kick on and the fan wouldn't go. So, I couldn't use the heater. The techs replaced a part and now it works. They were friendly and professional.

The contractor came out to fix a leak, or they all were constantly running, even the faucet. I'm getting charged 500 and something dollars a month and I don't know what the issue is. I opened up the door to one of the units in the basement and water is all over the floors. I don't know if they're fixing problems or making them. I just know that all my bills are going up. They sent me a letter, "Due to the drastic change, we have a leak." So I had the contractor come out and they looked at the toilet. I'm praying that it's just the toilet that's running. The tech changed the faucet in one of them but it still does the same thing. So I'm a little confused with that. But they come back out Friday, and hopefully they fix it and give me another letter to turn in to the water company.

American Home Shield's claim process was smooth, especially since they have a new adapted technology thing that must have taken place at some point during COVID. They can do a FaceTime call and screenshot the defective or broken products that need fixing. That is shown to the contractor before coming out and they would know what tools to bring. There is no confusion there and on what parts to order. That's really nice and handy. It takes less time than if they send somebody out and they don't have the right stuff and they would have to come back another time.

The city came out and said they had a leak. They taped off the stove. I called AHS. They said that I needed a plumber so they sent Peacher Plumbing but it was transferred to Ace Appliance who fixed it. American Home Shield gets the job done. However, one time, we told them we had a problem with a specific company and they still had to send them out. Also, when trying to schedule people to do the work, they should send local people. The air conditioning people they sent were three hours away.

I requested a repair of my refrigerator and microwave on 8/9/2021. As of today nothing has been done. I have attempted to reach out to the service provider assigned and they have ignored my calls, emails and texts regarding the status. During the past 7 weeks, American Home Shield has not responded to my request to escalate the issue and to send in another company. I even offered to buy the parts myself (out of pocket) and asked them to send the service provider. AHS continued to ignore my request and wait for this nonresponsive company to do the work. The company often did not even respond to them.

The sump pump stopped working. I called AHS and spoke to an agent. I was told that the claim had been submitted and that someone would contact me. Then, I got a call from the contractor saying that they were calling in reference to my claim. They set up an appointment and the techs came on that day. They were professional and really good. They had to replace the pump and everything is working fine now.

Our dryer went out. The drum wasn't turning and the heating element went out. Mr. Appliance of East Texas contacted us and asked us what issues we were having. We told them and they sent the technician out. They did good and they left a receipt showing the services they did.

AHS has improved on the wait time when I try to call but a lot of times, I have to repeat myself. The reps don't understand what I'm asking because I don't think that English is their first language. I try to be patient with them but a lot of times they give me the wrong information. The last time they had somebody out, they asked specifically what the problem was and I told them the problem. They got somebody to come out and the guy said the issue was not covered so my $100 went out the door.

We've had one experience so far with AHS and it was fine. It was a repair to the icemaker of our refrigerator. The tech came from an outfit locally that we've had in the past. He was efficient and told us what was wrong. He had to order the part. He came back in a reasonable time. He put it in and didn’t take him long at all. Everything is working fine. The reason I left the previous outfit that I was with for many years was that they got where they weren't responding the way I expected. So far, with AHS, my experience has been good.

Our air conditioning went out right after we moved in. And the contractor came out and fixed it. It continued to have issues. The gentleman came back every time on the same original call-in and worked on the AC. It was super awesome. He was very helpful. He explained what wa going on so we could understand moving forward. We had a leak in a pipe and did a callout. And somebody came out right away, found what was going on. They came back a week later and fixed the pipe. It has been straightforward. We've been very happy. American Home Shield is worth it. I tell people to get them anyways, just because big pipe breaks get expensive and I'd rather just pay them monthly.

The AC wasn't cooling. I submitted a claim online and American Home Shield's website was very user-friendly. Then, I got an email with the contractor's contact information and when the techs came out, they were very friendly and professional. They replaced something out and the AC is working well now. But they should improve the timeliness of the service since it was a week later that I was able to get the work done from the time I called it in.

With my most recent experience, I noticed the air conditioner wasn't working properly and I called the home warranty company, American Home Shield. I have had to wait numerous hours on the phone with them, but I didn't have to at this time. It was assigned to a contractor on the spot and the repair service was able to respond that day. The tech that came out was courteous, on time, and very professional. It was a common part, so they didn't have to order it. They had the part on the truck and the issue was resolved very quickly. That's a rarity. Normally, I've had to wait, dependent on parts sometimes. I've had to wait months for parts and this was one of the few times things worked out. I've waited up to two weeks for service as well. I've had American Home Shield for over 10 years now and I've had service that was ideal and service that was not.

American Home Shield has been very helpful. I had all sorts of stuff wrong at the same time. I had a garbage disposal that was leaking and a faucet where water wasn't coming out very fast. In the process of getting those fixed, we also found that the valve that regulates our water pressure was wrong. The only thing I didn't like was that when I talked to the person on the phone the first time to get my service scheduled and I was having problems with one of my faucets leaking, the rep said that it could be a PRV valve and they would check it. But they couldn't fix it until I put in another ticket. The rep said it wasn't on their work order so they couldn't fix it.

American Home Shield's claims process is good except I had an issue with the dryer. It was supposed to be zeroed out. It was very not in sync and I had a hard time. It goes offshore for the initial talking and they don't understand what's happening. Eventually, it had to go to somebody who's higher up. It was a lot of phone calls back, not getting anywhere and being told something's being done and it's not. I had to call back to make sure too. That dryer claim was a nightmare and I almost quit then. I could never get an answer, but the last two calls about that was quick, so I was happy.

I had appliances that I needed to be fixed. The technicians fixed the dryer and the dishwasher. They did the microwave too but it is still not working. They said they were going to have to come again. It's been two weeks and I tried to do a follow-up. But nobody has come yet. American Home Shield should improve on their communication with their customers. We are waiting on the promise that the contractor made. They said they were going to give a report to the American Home Shield but when I called American Home Shield last week, they said they didn't get any reports for the microwave.

A relay started to trip in the relay box and the air conditioners wouldn't work. Summer Breeze came out and they did something to the air conditioner. But it continued to trip and they let us know that if that were to happen, we would have to get an electrician to come out. So, we got an electrician to come out and they were able to fix the relay. American Home Shield has worked out great over the years. The problem was you couldn't seem to get through to anybody. I would have preferred talking to someone, but you could only do the process online.

My toilet was leaking. The plumber came and replaced the flapper and the float. Now I don’t have water on my floor, so it’s great. American Home Shield works for me and I've had this product for 20 years.

The water in the bath and in the toilet kept running. I went online and submitting the claim was very easy. Then, I got a name, an address, and a phone number for the contractor. When the tech came out, he said he had to go get a part and left. When he came back, he fixed the issue and things worked for a month or so. But then, I had to have him come out again as the plumbing started doing the same thing. I went back on Home Shield to let them know that and the techs came out again. This time, we bought the supplies prior to the appointment, so we gave him what we had. We just changed everything out because we had the kit here and the tech said he would have never known the problem if he had not done that. It turned out that there was a little slit in the hose. Everything's operating well now but the service could have been better. The tech could have fixed it the first time, then I wouldn't have had to pay the extra money for him to come out again.

In the house, we noticed it was getting warmer. I checked the AC and it was up to 76. So the next morning, I called AHS and and it was easy to get through. Then, I called the techs and they said that they would get somebody to come out. After that, I got a call from the company saying that they'd be out the next morning. When the tech came out, he tested everything, and found out that the fan motor was out, so he replaced it. Since then, the AC was working again and the house was cooling off. The tech did a thorough job and I was really impressed. He was a young guy and he knew what he was doing. AHS is a great deal. The air conditioning could have been worse and it could have had to be replaced. I'm a disabled veteran and I wouldn't have been able to afford a whole new system.

The AC unit went back out again a week after a technician came out, but AHS had it fixed with no extra charges so I’m fine with it. The contractor explained what was going on with it. There were minor issues with American Home Shield but it is beneficial because I don't have to look around for a contractor. Also, the price is set.

We found a cable that was falling down inside where the blades are for the AC’s compressor. The blower was still working but it wasn't getting cool air, and that was because the fan was not rotating. So the tech repaired it and it worked great after that. The tech was very professional and friendly. He did great. American Home Shield works great. The only problem we have sometimes is if we have a problem with the AC, it takes long to get someone out.

American Home Shield helps us sleep better. The service is fast and the representatives are wonderful. Recently, the breaker kept on flipping with the air conditioning and they sent out a guy for it. He looked at the breakers and one breaker was loose. He screwed it up tight. He was a nice person.

We had American Home Shield for a year and never used it. All of a sudden, our appliances crapped out one after the other. American Home Shield gave us a runaround on the air conditioning unit. The technicians sent their report in on what they found when they checked the unit that quit working. We spent 21 days with no AC and it was over 100 degrees every day. I was really perturbed that we had to wait 21 days to get an air conditioner installed. American Home Shield was not even communicating with Austin AC, the company that was supposed to replace the unit.

When I called about AHS, I was given the wrong information. I was told that as soon as I purchased the policy, I could start using it. I purchased the policy and a week later, my washer went out. I called and then discovered that I had to wait 30 days to use it. I waited 30 days and then, I called to put a claim in. They said they will have a contractor call me and gave me a number if I want to call them. I called the contractor because it was urgent to me but they weren't open on the weekend, so I had to call on Monday. I called and there was no answer. Then, I finally got somebody to pick up the phone and they said they have an appointment in three weeks. I called AHS again and they said they could cancel that claim and reopen it so they could give me a new contractor. We did that and the lapse was another month.

In my recent claim, Pop-a-Lock of Texas changed the locks on our doors and even switched out the backdoor lock for me. I'm loving American Home Shield so far and it's definitely been very beneficial. It answers everything I need and provides all kinds of stuff that I didn’t even know I could get assistance with.

The expansion tank of the water heater failed, so they replaced that. The tech that came out was Roy and he was great. He did what he needed to do.

The appliance was unfixable because there were parts that ended up broken on it and the replacement estimated date of getting the parts that were needed was not available, other than pushed out for multiple months. The tech did a great job and I was happy with the service. His diagnosis was appropriate. But the claims process with American Home Shield is long. I filed a claim on August 16th and I'm not getting my dishwasher fixed or a new one replaced until the 28th of October so that time gap is not appropriate. Other than that, I don't have a bad experience.

Our toilet was not working. Total Plumbing came and they did their repair but the toilet continued to run. When Total Plumbing left the first time they came, I was told the claim was closed and completed. But the work was not done. Before the 30 days was up, I called about the toilet again and was told that Total Plumbing already came and it had already been 30 days. This would have to be a new claim.

The tech replaced that condenser and motor. He was professional, and everything went really well. So far, so good.

We had problems with the toilet and with the sink in the kitchen. That claim went great. The tech fixed everything. He was really good. For our most recent claim, we had a problem with the washing machine. There was a really bad smell on it and we found mold. Also, at times it doesn't work properly. The person in charge of going through it didn't explain that much. He just let the washer run for a minute and turned it off. He said he was gonna get back to us with some replacement parts for the washer. He didn't explain what he was planning to do and what he was planning to replace. But we never heard anything back from him.

The screen on the refrigerator was not working, and the ice maker and everything connected to that screen didn't work. I filed a claim to AHS through their website and it was okay. This was like the third time that I had the complaint, but it was all good because the last time was during COVID and the wait time was ridiculous. The techs called me and notified me when they were going to be here. I didn't have any issues with their service. They were very professional. I definitely would use them again.

American Home Shield sent LDA for the fridge. It wasn't working fine and all of a sudden, the ice didn't work. They fixed it, and then it wasn’t cooling. They put a compressor, and then it made ice, and then it stopped when they came again. I called them and said the ice was not coming again. We're already in October and I'm like, “God, please fix this.” Every time they come, they were very nice. They were coming whenever I called them. They were very helpful. At least they come out and check. They put everything they could, and they thought it will work. They tried their best. I'm glad we solved the problem. AHS did a wonderful job. Everything was handled very well. The best way to handle claims is to go with AHS.

A few days after I made a claim to have my fridge repaired, someone came out. The guy was really quick in fixing the fridge. That went well.

Having AHS, I feel secure that things in my home will be taken care of. The thermostat quit on us one day and Family A/C came out and fixed it. Then, they had to come a second time and do something else. They’ve been very helpful, efficient, and polite.

When I submit a claim, I call and they take the information. Then, they tell me who is going to be coming out, give me a phone number if I need to call them, and it's taken care of. I just had a microwave door break within a month ago or so and ABC Appliance Repair came right out and fixed it. I didn't think they could fix the door, but they got the parts for it and fixed it.

American Home Shield's website is very convenient at all hours. My AC was plugged and the primary line was leaking. I got a confirmation that a company was assigned to me and that they'd be notifying me within three days and if I didn't hear from them, to contact AHS. My issue happened on a weekend, so early Monday morning, they contacted me and told me they would be out the following day.

The microwave wouldn’t start whenever you turn it on. I went on American Home Shield’s website and put in the ticket order and that was where they assigned Arrowhead to me. Their service was excellent and AHS has been a good service so far. I will highly recommend them as a warranty company.

American Home Shield simplifies the process of finding help for your house. If anything big happens, they can help take care of it. The AC tune-up thru them went well. Recently, my garage door was not closing. The technician that was sent out may have to come back. There's once or twice a month that it still doesn't close properly the first time.

I am able to submit my claims online to American Home Shield as well as contact the business without being held over the phone for several minutes. It was easy and good and it usually takes the contractors within a week to come. Right now, I’m waiting for one to come to my home concerning my appliances, my stove and refrigerator. They informed me that they'll be here on October the 11th.

Moving into a new house, I acquired the account that's been here since 2011. The house needed some things up to par and AHS came over. We had some hiccups in reference to some coverage but at the end of the day, they did what the policy said they would do -- like with the hot water heater that went out in 2014. They declined it twice. The contractor got a poor evaluation as to what was going on with it and they were rude. They made sure that I understood that they were not responsible for my water heater and that they stand by their decision. I told AHS to not bring those guys back to my house.

I like the fact that American Home Shield asks for the money upfront. Recently, my toilet wouldn’t stop running. The plumbing company came and repaired it that day.

American Home Shield's process sucked. It says "American Home Shield" but when I call, I end up with a call center in the Philippines. They're not around and they don't know anything. It was very frustrating that American Home Shield doesn't have an American call center when they have enough money. I was so annoyed and thought about canceling. But I would still recommend American Home Shield because the service that they offer in terms of putting somebody in touch with you is good. My issue was resolved. The contractor, South Cooling & Air was here once before and I had a good experience with them.

We couldn't get the garage door opener to work. A tech called me the next day and set up the service for the day after. He was nice and he did the troubleshooting very quickly. He determined that the door opener was no longer any good. He had one on the truck so he hooked it up. The garage door opener is working fine now. One benefit of having American Home Shield is the cost for repairs is less than if I had to pay for them all by myself.

Sub Zero Mechanical came out twice for the AC. They had to replace a motor and a capacitor and they got it working. But then a week later, it stopped. The guy came back and he touched the wire. He said a wire had come loose and he fixed it. AHS is better than they were because when I started with them, it would take four days to get someone to come out.