American Home Shield Reviews

We had a stove top that was not working and I think that it was addressed. At this point, I'm still waiting on American Home Shield to get back with us. But as far as Razorback, they did what they should do. The process has been easy because we called on a couple of things since we moved into the house. We had one contractor that came out and he was not pleasant to deal with. But the biggest issue is just not always being able to understand the person that we talked to because it's contracted out. So, sometimes there's a very thick accent and it's hard to understand over the phone all of the pieces. So, it takes a minute sometimes for them to understand or for us to understand what all is going on. But everybody is super patient and understanding, and we'll repeat as many times as we need.

There was leaking at the base of the toilet and there was water seeping from the base of it. So, I called a claim in to American Home Shield and paid my copay for them to go ahead and assign a tech to come to the home and look at what was going on. It was real quick. Then they assigned someone. I got a call from Rat Rod the next day. They even said they could get somebody out immediately. I told the rep at the time, “It's not immediate. It’s no rush.” It was late afternoon. I said, “Somebody can come tomorrow or the day after.” They were very accommodating when they called me, which was very shocking. Normally, it takes a couple of days before you get anybody to come into your home.

We had an issue with the dishwasher and that's been going on for a while. Today is the day that we finally got the issue resolved through American Home Shield by being persistent and calling five different times, talking to five different people and taking notes with five different people. This is not the first time that we've used them and things have been done before. However, today was magic because one rep who called herself a supervisor got on the phone. We explained things very simply, and five minutes later, the issue was resolved. It was after months and being hung up on though.

I had a rekey done and requesting for that service was pretty easy. I jumped on the website and put in what I need. The locksmith, Valley Lock and Key, called me the next day. I also used AHS when a ceiling fan fell out and the contractor came out and put that back in. The only issue that I've had so far was when their contractor couldn't repair the dishwasher and AHS didn't replace it. They came out twice for that.

My recent claim with AHS was for the house lights around my house. Central Electric Contractors came out and the tech said, "I think your power box is out." I said, "Okay." They left and I never heard them. However, when finally American Home Shield called, the rep said my lights weren't covered. I said, "Why didn't the tech tell me that?" He acted nice. I said, "If it's not covered, it's not covered." I won't make that mistake again.

My refrigerator has been going in and out, so I put the order in with AHS. They sent someone to look at it and the company they sent said that nothing was wrong with it, just cardboard. They didn't try to unplug it and left after three minutes. Two weeks later, it went out again. So, I called AHS again to schedule an appointment. They assigned it to the same person and I told them that I preferred someone else because they said was there was nothing wrong with it.

AHS has been able to take care of any kind of service call, anything that I may need, and any problem I may have just fine. I had A-1 Plumbing come out recently. They've been out before and everything was just fine. They are real professionals and they are very informative.

I got a call from my tenant saying that the air conditioner went out. When Nesselrodt Heating & Air Conditioning came, they did something outside to the unit and left. It worked for about four days then it went down again. I called again to American Home Shield, and they called Nesselrodt the back out. They repaired it and it's doing fine.

We've only used American Home Shield once and they were decent. They sent a guy who fixed our microwave. We didn’t have any difficulty with the claims process and communicating via their app was good, to be able to show what we needed done and send the pictures in and the video. But AHS could drop their price.

The service person quoted us $150 for the freon then American Home Shield said it was gonna be $390. I did not appreciate that. Also, they said they will call us within 24 hours and try to make a cash settlement but we haven't heard a word from them. They need to get their story straight, how much something costs, and if they tell us they're going to call us back, they need to do so.

My recent claim was concerning an electric clothes dryer. The claim was honored and the repair person tried to start the dryer. He quickly diagnosed that the motor was defective. He had to order a motor to put into the dryer. That took another four days and the part was installed. The dryer works fine now. I had a good experience with AHS.

We were having issues with the toilets in the lowest level flushing and the power of the suction. The gentlemen who came worked with our pump and with the toilets and got it to work. It was a very good experience. They would be somebody I would hire on our own. However, I need to clarify something with American Home Shield and I can't get into my account. I have a service request out there and I need to get that taken care of.

Mid-wash, my dishwasher stopped working for some reason, so I put a claim in with AHS to see what was going on. The techs that came out were professional. They said the timing thing went out and so it had to be replaced. But they didn't make the part, so they said that I had to buy a new one. So I bought a new one.

The AC wasn't cooling. I submitted a claim with AHS via a representative then the tech came out and corrected the problem. I also had a plumbing claim with AHS and I had a huge issue with them on that.

I was very disappointed with the two other home warranties I had. We had a problem with a refrigerator and our previous company sent three people out who couldn't fix it. Clearly, at that point, they should have replaced it. They did not and we had to buy a new refrigerator. But with American Home Shield coverage, I am more than happy. They have kept their word. We had to replace a washing machine and we opted to pick our own. And AHS told us the amount that was allowed for and we did that. They have been amazing and this standard of work is appreciated. AHS has been the absolute best. I recommend them to people who ask me about home warranties.

My air conditioner wasn't going into two rooms. American Home Shield made an appointment to have somebody out pretty quickly which was good. The tech wasn't highly experienced, but he wasn't bad. It turned out that the problem wasn't anything serious and it was a very simple thing to get my AC working.

When AHS did my washer and dryer, that was the easiest and best thing they could have done. That was the first experience I had with them and they did everything right. It was so easy. But it seems like things have gone downhill. I pay them monthly and I should get good service from them. I was not happy with the refrigerator situation, because it took so long between American Home Shield and the service people. I was without a refrigerator for almost two months. I have a child and I kept trying to explain that to them. It took them a long time to decide that the refrigerator was not gonna work. They kept trying to get the appliance people out. They came and after they installed the part, the refrigerator died completely. Then, AHS had to have the service people come out again because they needed them to say that it was dead. Everything I had in my freezer, which I just bought, went bad. So, I had no freezer food.

I had a refrigerator claim recently but the tech didn't resolve the problem initially. When I called them out, I told them what I thought it was. They thought it was something different. They fixed something and replaced one part which they had to order, wait for it then bring it back in. They said that they would follow up the next day to confirm if it was working correctly, which they did not. I didn't think that that replacement was going to fix the problem based on the diagnostics that I had done and the feedback that I had provided them. Sure enough, the problem was not immediately remediated. It looked to be the case for a day but the original problem persisted. I had reached out to them and left them a voicemail but they hadn't gotten back to me. I had to follow up with them after a week and get them back out. They finally got back out and checked again and something else was the issue so they had to order that part. I'm still waiting for them to get back out and remediate the issue.

Our water heater t working and the plumber said it needed to be replaced right away before it could get busted. But it took AHS almost four weeks to get us a water heater because they did not offer me the buyout when I asked them about it. I asked to have somebody call me but no one ever returned my call. They were looking for what they felt would be a good fit and to me, that could translate to wanting to find a cheap one. Aside from that, between me calling them and them replacing it, it busted before they even placed an order to get a new one and our basement flooded. So, I'm very disappointed.

My washer got to where it was just bouncing all over my utility room. The repair company came out today, put my part on, and it’s working perfect. Everything was good to us. My husband usually does the claims, and it's been doing good for him.

The blue porcelain was peeling off inside the oven. I called American Home Shield and a contractor was out in a day. I don't think I've ever had a service call happen that quick. I was scheduled for the 2:00 to 6:00 timeframe on Monday. They called me when they were 20 minutes away and got here an hour early. They submitted the approval request to American Home Shield and by 7:00 am the next morning, I had the email from American Home Shield that told me to go shopping. They had several ovens to pick from or I could go shopping and pay the difference if I wanted a more expensive one. On Tuesday, I picked the first one that it showed and on Friday morning, they were here at 8:00 am sharp with my new oven. A $2,000 double oven cost me $100 to get it replaced. This was my first claim and it was amazing. I pray that if I need anything in the future, it will be as amazing.

The water heater was shooting water out the emergency line. We had the issue happen on a Saturday. I called AHS on that Saturday. The contractor called me on Sunday to let me know that when the office opens, they would be sending someone out. Then they contacted me on Monday, and they said, “We might be able to get you in this afternoon. But for sure, by Tuesday.” They were able to get someone out by Monday afternoon. I saw that they had placed the order first for needed supplies. By Wednesday, they had already got everything they needed. We paid the 642 and something cents to them. Then they had done the installation. The following week, the City came out because our local government does inspections on that type of stuff. They passed the inspection. It's been working fine.

I'm a real estate agent, and I refer American Home Shield all the time. When our heat wasn't working, I phoned them and the contractor came out then everything went fine. However, all the registers weren't working and we had them come back out.

The spa filter got a crack in it and a tech from David's came and tried to patch it but it didn't work. It started leaking again. We had to order a new one and they put it in. But we're getting our microwave replaced and I had a really expensive microwave. They sent me one that was like 300 and 500 and they only sent me one of the convection ovens. I kept asking them to send me more and they haven't. Nobody is communicating. I would try to get through and I would be on hold forever. Then, when I would get through, they would tell me the same thing and send the same thing again.

The only difficult thing about the claim process is that sometimes it takes a while to get someone out here. But I'm pretty happy with American Home Shield. There was a leak in the pool and Watertight Pool & Spa was able to address the issue.

I had a couple of claims recently. One was for our garbage disposal that was working on and off. It happened that when a guy came, it worked. I wasn't happy with that guy because he just flipped the switch and said it was fine. We called two days later and another guy came. He replaced the garbage disposal. He also told me that they let go of the first guy who came. I like American Home Shield a lot. They are easy to work with and I enjoy the ease of putting a request in and it gets done right away.

We bought a house in Tampa and moved here. After moving in, we noticed there was some water on the floor around the toilet. I called American Home Shield and they sent Sigmond Plumbing out. They took the top off of the tank and the hose that feeds the water in the tank came loose and sprayed water everywhere. So, they assumed that that was the problem. They thought it was spraying against the lid and it was leaking down to the floor. So they put a new hose on there and they left. We thought that was the problem.

I bought AHS for a rental property. I know I wasn't gonna be in the area, so that was something that I felt I could be securing, having all my appliances covered. The experience has been okay so far. There had been some instances where I had some issues with some claims. But for the most part, it's been okay.

Whirlpool came out for a washing machine that was leaking onto the floor. The tech found that the pump and another part were bad. He got the parts right away and called me a couple of days later and solved it. He was very knowledgeable and qualified. I'm a Realtor so I've dealt with a lot of home warranty companies and so far, American Home Shield has outshined the other companies.

We've had two contractors come out to fix our refrigerator and we paid two deductibles. The first one was able to fix one problem. The second one to fix our ice maker came and replaced something that he said was wrong and that wasn't apparently wrong. Then he was extremely sexist, condescending, and not wanting to make eye contact or speak to my wife. It made her a little uncomfortable. I usually work from home, but I was out that day. She tried to ask questions, and he just ignored her and took phone calls while they were talking. Just very rude.

The claims process for the garbage disposal was very good as always. I called in and very shortly, I had an email back. It said that it had been assigned and told me who was assigned to. It was over a holiday weekend, so it was a little bit slow getting done but that was fine. I expected that. Having American Home Shield gives you a comfortable feeling that if something goes wrong, you're gonna get somebody to fix it. You don't have to hunt for your own plumber or work people.

The tenant found that there was a leak in the kitchen and they called up the American Home Shield who arranged someone to go in there. The tenant told the person that they can't even put the spigot in place. And they found out something is wrong with the item. Later on, somehow they did not fix it. And what happened is they sent me a copy of the invoice saying $600 and, "You need to pay for it." That's how it started. And sent it to me as the owner and they told me to pay for it. It's not covered and they don't have any record of it. My tenants called up something else through AHS and this might be the only one that was screwed up. My property management company kept calling me, "Do you want to pay for it?" I said, "What I'm paying for?" They told me, "Oh, that's $600 for a faucet." Expensive for a faucet.

JMRS Heating and Cooling did a good job and I would recommend them to somebody else. They were personable and communicated well with my wife who dealt with them when they came out. They made things easy for her to understand. I’ve also used American Home Shield for the AC, stove and a couple of other things. It’s been worth it.

I had a dishwasher that needed an expensive repair. Since it was 14 years old, I decided to ask for options and to have cash out for the cost of the repair instead. I'm happy with the experience. It was quick and very easy. The repairman came to analyze the situation within three days then it took a week for American Home Shield to make a decision that they were gonna pay me back. I received the check in a couple of weeks and I purchased a new dishwasher.

One of our air conditioners stopped cooling the upper part of the house. I called AHS. They said, “We will send somebody over.” It was a very smooth experience. The guy who came out was really good.

My downstairs toilet was leaking and Discount Plumbing said that the flange in my toilet was old and needed to be replaced. The tech replaced it and he did everything he could do. Also, he was friendly and on time. I like having AHS, especially being a homeowner. It makes me feel like I have a maintenance man.

Overall, I’m happy except I still have an unresolved issue that every time I call, I get the same comment and nothing happens. They say, “Rest assured, you will get a phone call in 24 hours.” And rest assured, that hasn't happened. That goes back from June or July. We had a microwave that needed to be repaired and there were no more parts. American Home Shield kept telling me that the microwave would be out for replacement, but nobody contacted me.

My disposal didn't run. There was something stuck in the blade. The tech cleared it. He was here for 10 minutes. It was all very quick and overall, a good experience.

When I would open up the garage door, the light at the top would flicker and the door would stop midway. The techs came quickly and did what they needed to do. They were good and very professional. The door has been good so far although I had one day where the light was flickering again and I thought I was gonna have to probably call them back.

Electrical Service Professionals was one of the best people that American Home Shield has ever sent out here when something was wrong. They were good. I had no power in the basement, and I had some electrical outlets that wouldn't work. The tech fixed it and got the power going.

We submitted a claim with AHS because we had an AC issue recently. At first, it was making noises in the house, the air conditioning going on. Door Cool came out. The tech analyzed it and said, “First of all, you have to change your filters,” which we did. He also discovered that a couple of units required some refrigerant. So we added that. We changed the filters after he left. The noise in the house was gone. However, when it turned on, if you stepped outside where the fans are, the compressors were really loud. So we called them back out under the same work order.

The AC needed a new battery and the thermostat. There was finally someone quick to come out and that's nice. Last year, I used the warranty once for a water heater. It cost me $1,200 even though I had American Home Shield and it's a water heater and I live in the city. It was a 20-year old water heater, which is pretty old. And everything had to be upgraded and that was not covered. That's not even something I can buy. Nobody has gone out that was, "Okay, that saved me a ton of money." Getting the new water heater put in cost a lot of money even though I had AHS. If I had done it and just called a plumber down the street, he might have worked with me.

I didn't know exactly what was going on with my oven. The tech looked at it for a couple of minutes and he knew exactly what it was. Turned out, the burner had gone out. He said that he needed to order one and it'd be there in a couple of days and he could put it in. It took 10 minutes. It worked out well. The claim process seemed pretty smooth. I've had AHS years before when I had a home. Then I just recently got them again. Everything was good.

The top control part of my stove had gone out. The contractor came in, assessed the problem, and they had to order a part. When the part came in, they fixed it. But when I had an issue with my plumbing, American Home Shield couldn't find anybody in my area that took their warranty. So I had to come out of my pocket with fixing my plumbing. Other than that, everything is okay.

A contractor was here to repair and replace a water heater. I ended up paying 400 some-odd dollars but in the end, it probably would have cost us 1200.

Our recent claim with AHS was for the washing machine. The techs came within a day to see if the machine could be fixed or repaired. They couldn't diagnose the trouble and said it couldn't be fixed. We ended up getting a replacement. We were very pleased. We lived in Granbury before and we had AHS there also. We recommend it to all of our family.

I got American Home Shield when I got the house. The seller bought it for me as part of the continued offer and I really like it so I’m gonna keep it up as I stay in the house and buy it again next year. It's a great service and it's worth the money.

The company that came out was outstanding. They came the next day and fixed the issue. They did the job on time. It was great. I also had a claim for the stove and it was the same. So for now, I'm pleased with my experience.

When we were in the basement, we noticed that the ceiling was leaking. We logged a case with American Home Shield and on the website, there were a limited number of options. Most of the time, we have to select something else because we don't know what is happening. For this claim, we noticed that there was no option for a ceiling leak but there was an option for a leak and there was an option for a faucet. We didn't know what was causing the leak, whether it was a leaking toilet or a broken pipe, so we had to select Other and multiple options. In this case, it turned out to be something else. It would be easier to just free form it on the website instead of having options. After I've selected the option, somebody from Grade A Plumbing called me and asked me what was happening. But this call could have been avoided if I fed everything in the free form.

I've had two minor issues with American Home Shield so far. They weren't big things, but when it comes to billing, we were told one thing on the phone and it ended up being something different. I called back and the person said they corrected it. But when I checked my credit card, it hasn't been corrected. So I was a bit still learning the process, trying to see how things go. I was planning to give AHS a call this week to talk about some charges that were on the account that I wanted to make sure I understood, because it wasn't what was discussed.

I had a garbage disposal that wouldn't unlock and Bissett Plumbing replaced it and it was fine. I've been pretty satisfied with American Home Shield's service all along the way. The premium that I pay is worth the satisfaction of knowing that if I had a catastrophic event, it wouldn't break me. It wouldn't be something that I have to go out and get a loan for. That's never happened, but just knowing that I have that security like if my refrigerator, stove or washer or dryer went out, it's going to cost me a minimal amount. Even though I have to pay the premium every month, it still gives me satisfaction and comfort to know that I wouldn't have some kind of major bill come out.

I left American Home Shield and went with two other companies but I went right back to American Home Shield. And when I came back, there were no issues. If I call, they would come out and do what they have to do and call it a day. Dealing with them, there was never any hiccups. I love it and I would want others to know that you cannot go wrong with the Shield.

I was having trouble with my unit as it was power surging really bad. It was taking a while for the air to kick on then cool down. I told Home Shield what my issue was as well as my availability. I was called by the air conditioning company that very same day, which was after normal business hours, and was scheduled when I was available. They also had next-day scheduling available if I needed it. The claim process was 100% easy.

I had a plumbing issue and it was the worst experience I ever had in my life. I ran into the same type of issue twice with American Home Shield. I called, submitted a claim with them and told them that my upstairs toilet was taking a long time to fill up with water. They sent someone out. The guy looked around, looked under the sink, said he needed to locate a pressure relief valve and said he would have to get it approved. I waited a day or so. I never heard back from them. So, I called American Home Shield, and at that time, they told me that it wasn't covered. I asked them why no one ever called me to tell me it wasn't covered. So, we left it at that. I told them I didn't feel like I should have to pay the $100 deductible. They said, "Well, water pressure issues aren't covered." I said, "Well, I told you all what was going on. Why didn't you just say it's not covered at a time when I scheduled?"

We had a toilet that wasn't working. The contractor came out within 48 hours. They were able to diagnose what was going on fairly quickly, fix the toilet, and all was well.

My oven wouldn't heat up. The tech was really professional. They got out pretty quickly but then they had to order a part. So they had to come out the following week. AHS has access to several resources and I'm given a reasonable price. They have been good. I'm really happy with everybody.

American Home Shield took care of the problem so I'm very happy with their service. The AC unit wasn't blowing cold air and they sent out a technician the very next day. He fixed the problem that day. American Home Shield is worth it. It seemed to save me money in the long run. I've used them three or four times so far and their contractors have always been very quick coming out here.

The heating wouldn't kick on and the fan wouldn't go. So, I couldn't use the heater. The techs replaced a part and now it works. They were friendly and professional.

The contractor came out to fix a leak, or they all were constantly running, even the faucet. I'm getting charged 500 and something dollars a month and I don't know what the issue is. I opened up the door to one of the units in the basement and water is all over the floors. I don't know if they're fixing problems or making them. I just know that all my bills are going up. They sent me a letter, "Due to the drastic change, we have a leak." So I had the contractor come out and they looked at the toilet. I'm praying that it's just the toilet that's running. The tech changed the faucet in one of them but it still does the same thing. So I'm a little confused with that. But they come back out Friday, and hopefully they fix it and give me another letter to turn in to the water company.

The drywall repair went smoothly. It's nice to be able to submit issues online and have American Home Shield deal with finding somebody.

I called AHS for service and they sent a lock company over. The tech was great and he got the job done.

The ventilation of the range hood stopped working. We filed a claim with AHS. Green Wire Appliance Repair came and they checked what was going wrong. They came here four times. They checked different issues. In the end, they detected that it was because the motor was broken. They were good. The problem was complicated. They eventually were able to detail. At first, they tried whether the switch was wrong. Then, they checked the capacitor. ​Initially, they saw the capacitor was broken, and then replaced with a new capacitor. But it was not the reason. So eventually, they ordered a new motor. The technicians put in quite some effort to detect the issue. We are satisfied about the final outcome. We will definitely recommend AHS. We are satisfied with the service.

The pool heater was recording an incorrect temperature and I gave American Home Shield a call and said that I wanted to have someone come out and check it. That’s what I always do and the way the claims process is set up is very easy. You make the phone call and then, they follow up. The reps are always polite and the calls are always answered properly. Whoever's answering the phone is always helpful and apparently, they record the information right away because within 24 hours, which is what they promise, someone from the repair company always reaches out. ABNation has been out more than once to deal with some pool issues and it has always been a good response time. The problem has always been repaired in a timely manner and all the technicians have been very nice, professional and polite.

The city came out and said they had a leak. They taped off the stove. I called AHS. They said that I needed a plumber so they sent Peacher Plumbing but it was transferred to Ace Appliance who fixed it. American Home Shield gets the job done. However, one time, we told them we had a problem with a specific company and they still had to send them out. Also, when trying to schedule people to do the work, they should send local people. The air conditioning people they sent were three hours away.

American Home Shield's claim process was smooth, especially since they have a new adapted technology thing that must have taken place at some point during COVID. They can do a FaceTime call and screenshot the defective or broken products that need fixing. That is shown to the contractor before coming out and they would know what tools to bring. There is no confusion there and on what parts to order. That's really nice and handy. It takes less time than if they send somebody out and they don't have the right stuff and they would have to come back another time.

My air stopped working again and it was the same problem with the thermostat. In my first call with American Home Shield, it was fairly easy to get taken care of. But on my second call, the agent wouldn’t allow a change. She said it was gonna take somebody 24 hours. I asked her if I could speak with her supervisor and she said no. I would have to wait 20 to 48 hours and submit a request to talk to her supervisor. I didn't like the way that I was treated by that lady. That aside, I had a great experience with the technician who came. He explained a lot and it was a learning experience.

I love American Home Shield. In fact, I'm going to buy a rental and will have their service on that house as well. The technician who came for my microwave that wouldn't heat was awesome. He was the same one that came out and fixed my washer when I first moved in. He's very polite and does a good job. He's quick too. He ended up replacing the door latch on the microwave because it had worn out.

I requested a repair of my refrigerator and microwave on 8/9/2021. As of today nothing has been done. I have attempted to reach out to the service provider assigned and they have ignored my calls, emails and texts regarding the status. During the past 7 weeks, American Home Shield has not responded to my request to escalate the issue and to send in another company. I even offered to buy the parts myself (out of pocket) and asked them to send the service provider. AHS continued to ignore my request and wait for this nonresponsive company to do the work. The company often did not even respond to them.

AHS has improved on the wait time when I try to call but a lot of times, I have to repeat myself. The reps don't understand what I'm asking because I don't think that English is their first language. I try to be patient with them but a lot of times they give me the wrong information. The last time they had somebody out, they asked specifically what the problem was and I told them the problem. They got somebody to come out and the guy said the issue was not covered so my $100 went out the door.

In the house, we noticed it was getting warmer. I checked the AC and it was up to 76. So the next morning, I called AHS and and it was easy to get through. Then, I called the techs and they said that they would get somebody to come out. After that, I got a call from the company saying that they'd be out the next morning. When the tech came out, he tested everything, and found out that the fan motor was out, so he replaced it. Since then, the AC was working again and the house was cooling off. The tech did a thorough job and I was really impressed. He was a young guy and he knew what he was doing. AHS is a great deal. The air conditioning could have been worse and it could have had to be replaced. I'm a disabled veteran and I wouldn't have been able to afford a whole new system.

The AC unit went back out again a week after a technician came out, but AHS had it fixed with no extra charges so I’m fine with it. The contractor explained what was going on with it. There were minor issues with American Home Shield but it is beneficial because I don't have to look around for a contractor. Also, the price is set.

Our air conditioning went out right after we moved in. And the contractor came out and fixed it. It continued to have issues. The gentleman came back every time on the same original call-in and worked on the AC. It was super awesome. He was very helpful. He explained what wa going on so we could understand moving forward. We had a leak in a pipe and did a callout. And somebody came out right away, found what was going on. They came back a week later and fixed the pipe. It has been straightforward. We've been very happy. American Home Shield is worth it. I tell people to get them anyways, just because big pipe breaks get expensive and I'd rather just pay them monthly.

We found a cable that was falling down inside where the blades are for the AC’s compressor. The blower was still working but it wasn't getting cool air, and that was because the fan was not rotating. So the tech repaired it and it worked great after that. The tech was very professional and friendly. He did great. American Home Shield works great. The only problem we have sometimes is if we have a problem with the AC, it takes long to get someone out.

We've had one experience so far with AHS and it was fine. It was a repair to the icemaker of our refrigerator. The tech came from an outfit locally that we've had in the past. He was efficient and told us what was wrong. He had to order the part. He came back in a reasonable time. He put it in and didn’t take him long at all. Everything is working fine. The reason I left the previous outfit that I was with for many years was that they got where they weren't responding the way I expected. So far, with AHS, my experience has been good.

The water in the bath and in the toilet kept running. I went online and submitting the claim was very easy. Then, I got a name, an address, and a phone number for the contractor. When the tech came out, he said he had to go get a part and left. When he came back, he fixed the issue and things worked for a month or so. But then, I had to have him come out again as the plumbing started doing the same thing. I went back on Home Shield to let them know that and the techs came out again. This time, we bought the supplies prior to the appointment, so we gave him what we had. We just changed everything out because we had the kit here and the tech said he would have never known the problem if he had not done that. It turned out that there was a little slit in the hose. Everything's operating well now but the service could have been better. The tech could have fixed it the first time, then I wouldn't have had to pay the extra money for him to come out again.

I had appliances that I needed to be fixed. The technicians fixed the dryer and the dishwasher. They did the microwave too but it is still not working. They said they were going to have to come again. It's been two weeks and I tried to do a follow-up. But nobody has come yet. American Home Shield should improve on their communication with their customers. We are waiting on the promise that the contractor made. They said they were going to give a report to the American Home Shield but when I called American Home Shield last week, they said they didn't get any reports for the microwave.

The AC wasn't cooling. I submitted a claim online and American Home Shield's website was very user-friendly. Then, I got an email with the contractor's contact information and when the techs came out, they were very friendly and professional. They replaced something out and the AC is working well now. But they should improve the timeliness of the service since it was a week later that I was able to get the work done from the time I called it in.

The sump pump stopped working. I called AHS and spoke to an agent. I was told that the claim had been submitted and that someone would contact me. Then, I got a call from the contractor saying that they were calling in reference to my claim. They set up an appointment and the techs came on that day. They were professional and really good. They had to replace the pump and everything is working fine now.

My toilet was leaking. The plumber came and replaced the flapper and the float. Now I don’t have water on my floor, so it’s great. American Home Shield works for me and I've had this product for 20 years.

With my most recent experience, I noticed the air conditioner wasn't working properly and I called the home warranty company, American Home Shield. I have had to wait numerous hours on the phone with them, but I didn't have to at this time. It was assigned to a contractor on the spot and the repair service was able to respond that day. The tech that came out was courteous, on time, and very professional. It was a common part, so they didn't have to order it. They had the part on the truck and the issue was resolved very quickly. That's a rarity. Normally, I've had to wait, dependent on parts sometimes. I've had to wait months for parts and this was one of the few times things worked out. I've waited up to two weeks for service as well. I've had American Home Shield for over 10 years now and I've had service that was ideal and service that was not.

Our dryer went out. The drum wasn't turning and the heating element went out. Mr. Appliance of East Texas contacted us and asked us what issues we were having. We told them and they sent the technician out. They did good and they left a receipt showing the services they did.

A relay started to trip in the relay box and the air conditioners wouldn't work. Summer Breeze came out and they did something to the air conditioner. But it continued to trip and they let us know that if that were to happen, we would have to get an electrician to come out. So, we got an electrician to come out and they were able to fix the relay. American Home Shield has worked out great over the years. The problem was you couldn't seem to get through to anybody. I would have preferred talking to someone, but you could only do the process online.

American Home Shield's claims process is good except I had an issue with the dryer. It was supposed to be zeroed out. It was very not in sync and I had a hard time. It goes offshore for the initial talking and they don't understand what's happening. Eventually, it had to go to somebody who's higher up. It was a lot of phone calls back, not getting anywhere and being told something's being done and it's not. I had to call back to make sure too. That dryer claim was a nightmare and I almost quit then. I could never get an answer, but the last two calls about that was quick, so I was happy.

American Home Shield has been very helpful. I had all sorts of stuff wrong at the same time. I had a garbage disposal that was leaking and a faucet where water wasn't coming out very fast. In the process of getting those fixed, we also found that the valve that regulates our water pressure was wrong. The only thing I didn't like was that when I talked to the person on the phone the first time to get my service scheduled and I was having problems with one of my faucets leaking, the rep said that it could be a PRV valve and they would check it. But they couldn't fix it until I put in another ticket. The rep said it wasn't on their work order so they couldn't fix it.

A few days after I made a claim to have my fridge repaired, someone came out. The guy was really quick in fixing the fridge. That went well.

The screen on the refrigerator was not working, and the ice maker and everything connected to that screen didn't work. I filed a claim to AHS through their website and it was okay. This was like the third time that I had the complaint, but it was all good because the last time was during COVID and the wait time was ridiculous. The techs called me and notified me when they were going to be here. I didn't have any issues with their service. They were very professional. I definitely would use them again.

The microwave wouldn’t start whenever you turn it on. I went on American Home Shield’s website and put in the ticket order and that was where they assigned Arrowhead to me. Their service was excellent and AHS has been a good service so far. I will highly recommend them as a warranty company.

The tech replaced that condenser and motor. He was professional, and everything went really well. So far, so good.

American Home Shield sent LDA for the fridge. It wasn't working fine and all of a sudden, the ice didn't work. They fixed it, and then it wasn’t cooling. They put a compressor, and then it made ice, and then it stopped when they came again. I called them and said the ice was not coming again. We're already in October and I'm like, “God, please fix this.” Every time they come, they were very nice. They were coming whenever I called them. They were very helpful. At least they come out and check. They put everything they could, and they thought it will work. They tried their best. I'm glad we solved the problem. AHS did a wonderful job. Everything was handled very well. The best way to handle claims is to go with AHS.

When I submit a claim, I call and they take the information. Then, they tell me who is going to be coming out, give me a phone number if I need to call them, and it's taken care of. I just had a microwave door break within a month ago or so and ABC Appliance Repair came right out and fixed it. I didn't think they could fix the door, but they got the parts for it and fixed it.

I am able to submit my claims online to American Home Shield as well as contact the business without being held over the phone for several minutes. It was easy and good and it usually takes the contractors within a week to come. Right now, I’m waiting for one to come to my home concerning my appliances, my stove and refrigerator. They informed me that they'll be here on October the 11th.

We had problems with the toilet and with the sink in the kitchen. That claim went great. The tech fixed everything. He was really good. For our most recent claim, we had a problem with the washing machine. There was a really bad smell on it and we found mold. Also, at times it doesn't work properly. The person in charge of going through it didn't explain that much. He just let the washer run for a minute and turned it off. He said he was gonna get back to us with some replacement parts for the washer. He didn't explain what he was planning to do and what he was planning to replace. But we never heard anything back from him.

The appliance was unfixable because there were parts that ended up broken on it and the replacement estimated date of getting the parts that were needed was not available, other than pushed out for multiple months. The tech did a great job and I was happy with the service. His diagnosis was appropriate. But the claims process with American Home Shield is long. I filed a claim on August 16th and I'm not getting my dishwasher fixed or a new one replaced until the 28th of October so that time gap is not appropriate. Other than that, I don't have a bad experience.

When I called about AHS, I was given the wrong information. I was told that as soon as I purchased the policy, I could start using it. I purchased the policy and a week later, my washer went out. I called and then discovered that I had to wait 30 days to use it. I waited 30 days and then, I called to put a claim in. They said they will have a contractor call me and gave me a number if I want to call them. I called the contractor because it was urgent to me but they weren't open on the weekend, so I had to call on Monday. I called and there was no answer. Then, I finally got somebody to pick up the phone and they said they have an appointment in three weeks. I called AHS again and they said they could cancel that claim and reopen it so they could give me a new contractor. We did that and the lapse was another month.

We had American Home Shield for a year and never used it. All of a sudden, our appliances crapped out one after the other. American Home Shield gave us a runaround on the air conditioning unit. The technicians sent their report in on what they found when they checked the unit that quit working. We spent 21 days with no AC and it was over 100 degrees every day. I was really perturbed that we had to wait 21 days to get an air conditioner installed. American Home Shield was not even communicating with Austin AC, the company that was supposed to replace the unit.

American Home Shield helps us sleep better. The service is fast and the representatives are wonderful. Recently, the breaker kept on flipping with the air conditioning and they sent out a guy for it. He looked at the breakers and one breaker was loose. He screwed it up tight. He was a nice person.

American Home Shield simplifies the process of finding help for your house. If anything big happens, they can help take care of it. The AC tune-up thru them went well. Recently, my garage door was not closing. The technician that was sent out may have to come back. There's once or twice a month that it still doesn't close properly the first time.

American Home Shield's website is very convenient at all hours. My AC was plugged and the primary line was leaking. I got a confirmation that a company was assigned to me and that they'd be notifying me within three days and if I didn't hear from them, to contact AHS. My issue happened on a weekend, so early Monday morning, they contacted me and told me they would be out the following day.

The expansion tank of the water heater failed, so they replaced that. The tech that came out was Roy and he was great. He did what he needed to do.

Having AHS, I feel secure that things in my home will be taken care of. The thermostat quit on us one day and Family A/C came out and fixed it. Then, they had to come a second time and do something else. They’ve been very helpful, efficient, and polite.

Our toilet was not working. Total Plumbing came and they did their repair but the toilet continued to run. When Total Plumbing left the first time they came, I was told the claim was closed and completed. But the work was not done. Before the 30 days was up, I called about the toilet again and was told that Total Plumbing already came and it had already been 30 days. This would have to be a new claim.

In my recent claim, Pop-a-Lock of Texas changed the locks on our doors and even switched out the backdoor lock for me. I'm loving American Home Shield so far and it's definitely been very beneficial. It answers everything I need and provides all kinds of stuff that I didn’t even know I could get assistance with.

Moving into a new house, I acquired the account that's been here since 2011. The house needed some things up to par and AHS came over. We had some hiccups in reference to some coverage but at the end of the day, they did what the policy said they would do -- like with the hot water heater that went out in 2014. They declined it twice. The contractor got a poor evaluation as to what was going on with it and they were rude. They made sure that I understood that they were not responsible for my water heater and that they stand by their decision. I told AHS to not bring those guys back to my house.

American Home Shield’s service is hit or miss. When it’s straightforward in a claim, they’re not terrible. But at the end of the day, it's a warranty contract type. They look for any reason not to pay before they look for any reason to take care of their customer. The companies are all the same but at least, American Home Shield is the enemy that I know. I've had multiple times where I've been told managers and supervisors would call me back but I never heard from anybody. The worst one ever was I had a cracked toilet that they first tried to blame on negligence, that we had closed the top lid of the toilet too hard. It wasn't accurate. I ended up having another plumber look at it. I asked for a second opinion and I had to pay a second copay. That person said that it was not the case because this would be a V-shaped chip if that was. This was a crack. It was a cheap contractor-grade toilet.

American Home Shield was good and submitting claims was easy. The repair people were busy and it took them a week and a half to come out, but things went well. They came out twice. Once was when the refrigerator wasn't going past 50 degrees, and the second time was when the ice machine was broken. With a home warranty, we get things done with one phone call.

The way the tech wrote it up, my claim was not covered and I wasn't confident in his conclusion. American Home Shield used the tech as the authoritative, objective third party. But he said that the problem I was having was because of roaches inside and I didn't dispute that there might have been roaches, but I didn't think it was conclusive that caused the problem. So, I wasn't happy with the outcome because there should have been another level of review, or I should have had some part in the conversation. AHS just took that guy as the authority but he's with a handyman kind of company. They don't just fix microwaves. But my experience with them was okay. The guy was all right. Just that he was confident that they would cover it but AHS said they wouldn't. So, I had to buy a new appliance.

My sink was backing up. I spoke with American Home Shield on the phone and had them submit the claim. American Home Shield said they would answer me within the next day and they got it and told me the company that was gonna be assigned to me. The Neely Brothers contacted me and said they'd be out. They were good. Everything was fine.

We're comfortable and satisfied with American Home Shield. We had a leak in our formal dining room from the bathroom that was above it. AHS set us up with different vendors to try to troubleshoot what the problem was 'til we were able to find the remedy that was satisfactory in preventing the leak in the future.

The ice maker on my refrigerator broke and water was all over the floor and everything defrosted in the freezer. Big mess. The contractor repaired it the day they came. It was one guy. He was very good.

We had a leaky valve. The tech was very busy and took him two to three days to come out after I filed the claim. He explained the details about it and how the process works. It was pretty straightforward. He took care of the situation and everything's been fine. Having a home warranty limits the surprises that could happen on homeownership. Expenses could be very costly, and they always come when you least expect it, and that's why I have one.

We couldn't get the garage door opener to work. A tech called me the next day and set up the service for the day after. He was nice and he did the troubleshooting very quickly. He determined that the door opener was no longer any good. He had one on the truck so he hooked it up. The garage door opener is working fine now. One benefit of having American Home Shield is the cost for repairs is less than if I had to pay for them all by myself.

Sub Zero Mechanical came out twice for the AC. They had to replace a motor and a capacitor and they got it working. But then a week later, it stopped. The guy came back and he touched the wire. He said a wire had come loose and he fixed it. AHS is better than they were because when I started with them, it would take four days to get someone to come out.

Three months ago, I had the microwave fixed by someone and now the problem is starting over again, so I called them. I did an online ticket request for the microwave last week and today, I got an appointment for somebody to come out here. They won't be out here until this coming Tuesday and based on my experience with American Home Shield, that's a long time for them. They usually can you get somebody out here a lot faster. Other than that, I had Wiley Electric come out to look at my light fixtures and I was happy with them. American Home Shield's website is also an excellent navigational tool and I've had no problem using it. Then once I submit a claim, someone gets back with me within a day about it. Plus, the servicemen who came out have been very polite and fixed my problems quickly.

I had this home warranty a couple years ago and I had an incident where they needed to fix something. They never fixed or replaced it like they promised they would. I was very dissatisfied with them, but I gave it a couple of years and decided to give them another opportunity. The light kept flashing on my unit, but it wouldn't turn on or run any cycle. American Home Shield was thorough, and they got my stuff fixed eventually, but it wasn’t their fault per se. I just never followed up with the last company.

I love Dockside Plumbing. American Home Shield sent them here two weeks ago to put in a new faucet. It's the second time they've been out here and I've never had a problem with them. They're the best, and that's why I requested them. They're on time and very professional. I'm a Realtor and I always refer my clients to American Home Shield. I have a friend that I sold a house to at Rhodes Ranch and he's not going to renew. What they've done to him has been ridiculous, but I have not had any complaints myself. They've been great with me. I hope they don't continue increasing their prices though.

My daughter had AHS and they were pretty good with her. She referred me and so far, my experience with them in answering and getting someone out for a plumbing service has been great. The guy has to come back once we get a new faucet and put it on. He says no charge for that but we don’t have it yet and we’ll call them as soon as it gets in. They’re taking longer than normal, but I understand and I’m patient.

The microwave was being replaced and when Optimum Appliance came to do the installation, they complained that whoever sent them out scheduled it incorrectly because it was a two-person job. Then, they left the old microwave. They said that they don't dispose of old appliances and that American Home Shield was well aware of that. The company shouldn't have accepted the job because they couldn't complete it and I wasn't happy with AHS on this one either. They ended up giving me some money to dispose of the microwave but I had to go through hoops and it took me hours to get this resolved.

American Home Shield's process sucked. It says "American Home Shield" but when I call, I end up with a call center in the Philippines. They're not around and they don't know anything. It was very frustrating that American Home Shield doesn't have an American call center when they have enough money. I was so annoyed and thought about canceling. But I would still recommend American Home Shield because the service that they offer in terms of putting somebody in touch with you is good. My issue was resolved. The contractor, South Cooling & Air was here once before and I had a good experience with them.

The garage door stopped opening and closing. The techs were able to get it up and running within 20 minutes and they were amazing. For the most part, having a claim with AHS has been very easy and the techs come out within a few days. But I had one experience that was difficult and that was when my AC went out. But it was summertime, people were busy, and it was a lot. It was very hot here, so it wasn't fun. When I got to a higher-up, they were pretty helpful. But it took weeks of calling and outside complaints to get there. Other than that, I haven't come across anything that wasn't covered by the warranty yet.

I had a problem with my mailbox. Nobody knew which mailbox was mine and I didn’t have a key to it. Someone came out and I explained to him what I got. He told me what he could do. He got the issue solved for me quickly and easily.

I like the fact that American Home Shield asks for the money upfront. Recently, my toilet wouldn’t stop running. The plumbing company came and repaired it that day.

American Home Shield has been good. We've had a claim recently and it is being addressed by them. I'm just waiting to hear back from them. In the past, they've replaced a couple of appliances as well as repaired some appliances like my microwave and washer. The claims process has been pretty smooth. I had to pay my part, and they did their part. Most of the time, the technicians have been good. But sometimes, they had to come back to fix their own work. They didn’t do the right thing the first time, but they got it fixed later. My experience has been satisfactory and good, overall.

A technician came in, checked the coils, and cleaned them roughly. He said that they needed a deep clean so he went to see if we would get approved for that. They came back, cleaned the coils, and the unit works great right now. It was a speedy process.

It was not a good experience with American Home Shield. The sales guy told me what was covered and I asked him an example which was my AC. I asked if freon is fully covered and he said yes. Nothing would come out of my pocket. I got the best service they have, which is $69 a month. But when I had an AC guy come out, American Home Shield only paid $10 per pound. I'm stuck with another $50 bill on top of my $75 deductible. Another problem was they hired a company on the east coast while I'm on the west coast. They had to redo the claim till they got an AC company to work on my AC unit over here on the west coast. I'm about ready to leave them and go with another company.

I had a hose that couldn't get shut off. It was constantly dripping. I called AHS and submitted a claim. When the tech came out, he called and told me he was on his way. I said, “Yeah, pull in my driveway on the south side of the house, and the hose bibb’s right there.” And that was what he did. Our experience with AHS has always been great.

The contractor that did the refrigerator was good. They were a father and son duo. They came out, troubleshot it, and found the problem. They had to get the part, came back within a week and got the refrigerator going. Luckily, we had another refrigerator in the garage, so we at least had food in our house. I've already passed American Home Shield on to my friends. I told them that I was satisfied. The people that have come to my house to do the work have been very professional.

The air conditioning stopped cooling. It was over the Labor Day holiday and we had to wait a couple of days for the contractor to come out but Multiple Services was great.

We have a rental and a ceiling fan there wasn't working. The tech who came said it would be easier to replace it than fix the fan switch. He came back in a couple of weeks and changed the ceiling fan and gave the tenant a copy of a bill for $200 and some for the light fixture. But it said, “Paid. Balance: 0.” There was also a light on the entryway that has four bulbs in it and one bulb wasn't working. The tech said he would have to bend the contact but that didn't fix the problem. I would just have to get another fixture for that. The tech revised one switch that you had to keep pressure on to turn the light on. But he didn't have the right color so he said he would put a white one in there instead of an off-color one. He could have been better prepared. We've since bought a light fixture for that one and I had the tenant put that in.

The service of AHS has been okay. However, I rarely get a live person. Sometimes it's hard to get through to a live body. That's what I'm not happy about. Also, one time when I ordered a service and I've had someone come out, then they told me when they got here, "That's not a covered item." But I still gotta pay $75. I don't like that either, 'cause if they would tell me that's not a covered item, I don't think I should have to pay 75. Maybe something, but not 75. For that reason, sometimes I would like to call and ask them, "Is this item covered?" and not have to fight to get a live person before I go have somebody come out to tell me that it's not covered. I like that beforehand that they tell me it's not covered.

I'm overall pleased with AHS. I have peace of mind knowing that if something goes wrong, American Home Shield will get a technician out to see about it and help out, at a good cost. When I had issues with the plumbing, I submitted a claim online and it was very smooth and easy. I filed it on a Friday and the tech was there that Tuesday. He was cool, real nice, mannerable and respectful. Great customer service and he fixed it right there.

I used American Home Shield's service for the pre-air conditioning check-up and my most recent was plumbing. BB Lewis repaired one issue but the other issue wouldn’t repeat itself when they were here. So, that one wasn’t fixed. It's a certain hum and vibration when I turn on the kitchen sink or when the toilet upstairs is flushed. It could be a vibration or air in the line. But I’ve had no issues with AHS so I would consider them a good option for people.

My microwave went out and I called American Home Shield. It was five days before there was an opening but the guy who came out was extra nice. He put a little computer microchip in there and it worked for a couple of days. Then, it started doing the same old thing. We waited 10 days and it was still doing it. So, I called him back and it was no problem. Their work is guaranteed for 30 days. The guy was sent out in a couple of days. He checked it and he said that it couldn't be fixed. He called AHS and they were supposed to get in touch with us in 24 hours to talk about replacing it. That was Friday and I haven’t heard anything from them as of now. I’m still waiting on a call.

There was a leak and the tech put a gasket on to stop everything. He was the third plumber that American Home Shield sent to me and he was the only one that fixed the problem.

It's a little hard to get ahold of people at American Home Shield, but it's okay. It takes about 20 minutes. I had an AC claim and the technician that came out was okay. He ended up selling me a whole new electrical system for $17,000. I got a complete new system.

Our hot water heater was rusted out and it had a big hole in it. I submitted the claim, and American Home Shield had a contractor out to look at it within two days. But the person who came and looked at it didn't submit their report to American Home Shield. So they couldn't order the hot water heater. I ended up waiting two weeks before they were able to come and put a new hot water heater in. So I wasn't too happy with the contractor, but American Home Shield did good and made sure it got rectified. The customer service guys that I was talking to on the phone and putting in the claims were very helpful.

Initially, we had leakage form the shower and then, we found out it was leakage from two showers. The guys were out here the same day that I called. Somebody came out to take a look at it and then, they started working on it the next day. The plumbers were here and they said we need to get restoration people in because there was so much in the wall. So, they got that taken care of. I have one bathroom working but the guys found another issue in the other bathroom. American Home Shield does not cover it so it’s got to be taken care of on its own and the restoration people have to wait to finish up what they are doing.

My refrigerator was leaking. The technicians were both gentlemen. They were real fast. They were pretty near perfect. They seemed to know what they were doing. So I was impressed. They solved the problem. So far, I’m really satisfied with American Home Shield.

When American Home Shield sent the first person for the plumbing claim, I was not happy with the service because it was a very young guy and he told me that he couldn't do it. He told me he was gonna do some stuff that I would not agree with. So, I called for a second opinion and American Home Shield allowed me to have Taz Plumbing out. They were very easy to work with and they did a very professional and good job. I have three faucets that were not working and they fixed them. I was very happy. Next time, I want them. I don't want anybody else. I like American Home Shield. I use them when I need them and they've been wonderful. They have one more client because I referred them.

The refrigerator wasn't maintaining its temperature properly and there was an icemaker issue. All City Appliance Repair did an initial video call to assess the issue. Once they determined the issue, they ordered and waited for the part to arrive. Then, they called me again to set up the time to come to the residence. It was very good with All City Appliance.

I had a water leak on my water heater and I like that I was able to just schedule a plumber to come out through American Home Shield. It was easy. The plumber repaired it the day he came too.

The garage door wasn't closing and the guy from Smokey's Garage came out. There was an issue with the sensor and he did something with the center motor chain. There were a couple of things going on and he did a really good job at fixing everything for me.

We hardly ever have any claims but every time we do, nothing's ever really covered. I get that I pay the service fee, but then the contractors they send out overcharge you for everything. And I’m just better off going with someone else to begin with and I would pay less out of pocket. I’m about to cancel my contract with AHS and I would tell others not to get it. It's a waste of money.

We have submitted claims with American Home Shield a couple of times, so it was easy. We just pay the initial upfront cost, then the technician came out and took care of the problem. I liked the fact that the original tech that came out discovered that it was an electrical problem, and the initial consult that was put in was not electrical. But I didn't get charged another $100 fee and the problem still got resolved with my initial $100 payment. It was really good service. A large network of contractors are able to get out to the house fairly quickly to resolve issues, especially with the different types of appliances that are in the home.

As far as being able to have some kind of choice, what faucet would American Home Shield offer, that was a little complicated in that I had to track down one close to the price range and give it to the plumber. But my trouble with the faucet was remedied very quickly. The guys were fantastic.

I was having trouble with the air conditioner. A-US Air Conditioning of Texas came out, told me what the problem was and what parts they had to replace, and then they did. There's nothing like the hot days in Texas and they were very prompt in responding and getting the repair done.

I had an issue with the garbage disposal and the technicians came out within 24 hours. Then it broke again and they had to come the second time. Having a warranty makes things really fast and I appreciate that aspect. Like me, I'm renting, and it's a disaster on my end. That takes forever.

My husband called in the claim to American Home Shield and there was a response in less than 20 minutes. The guy from Lake Anna Doors knew exactly what was going on with our garage even before he got here because my husband explained it to him. So, he was prepared and had the parts, and he was able to fix the issue.

Somebody in the house inadvertently hit the bottom switch that's on the wall and that cut off everything. So when the man from Dynamic Air Flow came out here, he didn’t have to go down the basement to look at the air conditioning system. The tech was very professional and he knew exactly what the cause was. As soon as he got to the steps, he saw that the switch was in the off position. He hit the little switch and put it on the on position, and everything started working again. To keep things in the right working order, he went outside and serviced the air conditioning unit. Everything is A-OK ever since he put that switch in the right position.

So far, this is the second home that I've had with American Home Shield and I haven't had any bad experiences with American Home Shield itself. I like the peace of mind knowing that if I have an issue, it’s real quick. If something happens, I go online, I put in there what I need to be done. The calendar pops up and the calendar is always open for somebody to come out and troubleshoot an issue. Then when the calendar pops up, it's always two days later, I can have somebody out if I'm available. So, really great service.

Lightning hit and it ran through our house and did quite a bit of damage. It destroyed a freezer in the garage as well as a TV. I also had a washing machine, a dishwasher and an oven that went out. I had so much go wrong. I called American Home Shield for service and they sent a couple of different technicians out here. They came at different times, did their job, and left. Everything was satisfactory.