American Home Shield Reviews

Our dryer wasn’t heating up correctly. It made a noise. I notified American Home Shield through the website, and then they sent text message updates. I was happy with the company that came out. The repair helped because now, I can dry my clothes. AHS was great.

American Home Shield sent out a contractor to do my heater because it went out. That was the first part of January, and it's still out. Three people came out, and everybody said different things. The first guy said he fixed my heater and it ran for a night. But it was back off again when we woke up. I called them again and it took them a week to send out the second guy. He came out and said he fixed it, but it still ain’t fixed. When the last person came out, he said he found out what was wrong with it, and he had to order a part. That was on the 5th of January. I called them on Monday and they said the part just came in, but they can’t get nobody out to do the heater until next Monday. So, it’s been a rough one with Total Air Care. But the claims process was good because all I did was call American Home Shield and tell them what was going on. I'm satisfied with them.

I submitted a claim with AHS for the furnace. I was very pleased because they got right on it. And because of the weather, I was afraid it was going to stop and my home will be cold. The tech immediately came and serviced my furnace. I was also very pleased that he had on his mask and he put his equipment on, a cloth on his shoes and he went right to work. He was very friendly and was professional.

My washer suddenly started leaking water into the tub even when it wasn't engaged. It was a slow drip and the tech had to replace a part and put a new valve in. And then, the washer sounded as if I had a big load of clothes in it. To me, it sounded like the bearings were going out. Instead, it was some plate at the bottom of the washer. The tech was able to manipulate it around to where it wasn't making the noise anymore. So, I'm well pleased. AHS has done a great job for us. If you own a home and have appliances, you need to have American Home Shield coverage.

The first claim I had was when the air conditioning unit was a big frozen chunk of ice. It leaked the Freon out, and there was some other part that was not working. So I put a call in to have an air conditioning repair guy come out and look at it. He came out and it all worked out good. He explained to me that heat pumps work great, until it gets down below 40 degrees, and then they don't work quite as good.

American Home Shield's website is very straightforward and convenient. The scheduling process went very well. When my issue was more of an emergency, the contractor came out very soon and did a great job. They're always very professional. The techs know what they're doing. It's worth it in a new home to get AHS's warranty as there are always going to be surprises.

I had a claim with AHS for the heating system. Everything was done online. It was very convenient. The contractor that came out was very good and very nice. They were very helpful. Any questions I had, they were very helpful in answering. It was all around a very good customer service. AHS did a really good job. We were happy.

My air conditioning and heat pump were not working very well. I submitted a claim to have the unit fixed. The first contractor, Michel Bros, wasn't very good. They said they fixed the problem then went away. But the unit didn't work that night so I put in a bad review for the contractor. The owner called me and gave me a really hard time about putting in a bad review.

The guy from heating company came out and took a look and made some suggestions on thermostat stuff. He went up in the attic and looked around. I was with him the whole time because I wanted to try to learn from the experience. He found that the wires were not connected. So that was the reason for the cleanser not working. So he connected those and the green lights came on. He did that with both units. So it was really good. He gave me a lot of great information. I'm going to use them again for next time. I also had a claim for the drain and somebody came out and fixed it. I’m glad that American Home Shield's service is available. It can help reduce some of my costs as I move into a new home.

We’ve been using American Home Shield for the past 16 years. The furnace wasn’t working so I submitted a claim recently. The tech came to fix it but didn’t do it right away. He didn’t do a good job. He was sending a message to me that they can’t repair it and that I have to buy a new one. That was when I called American Home Shield to report what was going on and we requested another technician. AHS sent another technician out and everything was good. But there's some part of the furnace that needs to be replaced. They said they’re gonna be coming today.

I've worked with American Home Shield with our stove, the dishwasher and some plumbing issues in the past. The AHS representatives are always awesome and helpful. But some of the people that have been sent out are not always super helpful and we end up having to get different agencies out to fix one problem until we get to someone who actually fixes it. We recently had Comfort First and they did not know what was wrong with our unit and weren't really sure how to fix it.

The heating wasn't working. I went online, filled up the form, and I requested the service from AHS. It wasn't difficult to do and the tech they assigned arrived on time. He was very nice and good. But he didn't fix the issue. He explained his diagnosis to me and the cost which was way too expensive. Other than that, I had other experiences with AHS. Some of them were good and some of them were bad ones.

I’m considering canceling my plan and it has a lot to do with the customer service people there and the way the system is run. My house in Georgia has been without hot water since December the 30th. AHS sent someone out there and he followed up to find out what needs to be done so we can get it fixed. I have to get a handyman to fix my stuff and I have to pay out-of-pocket for it. When I called up AHS's customer service, I’m not gonna get reimbursed for that. All the rep was able to do for me was to give me back my $100 service call. I’m not too happy about it. The reason why I’m paying this money and that I'm with AHS is that when stuff gets broken, it can be fixed right away. I thought things like these should be easy. But that's not happening. It’s stressing me out more. It’s easier for me to get a handyman to fix my house and pay him than pay AHS every month.

American Home Shield has done excellent work, so far. Something popped up within a couple months of getting the coverage and all I did was call in and they set up the company to come out. A Water Solution assessed the problem. They couldn't fix it that day ‘cause they had to order a faucet. They came back out two days later on what I consider a holiday ‘cause it was Christmas Eve and fixed it with no problem. I haven't had a problem since.

American Home Shield was very prompt when I called for service and I had an appointment the next day, which was excellent. I had three different technicians come to work on this issue with my dishwasher and every last one of them was very professional, very friendly, and very informative. That made a world of difference for me. It was an old dishwasher and AHS tried to get a part to replace it, but the part was no longer available. So they sent me an email that they were going to replace it. They sent me the list of the options and they had ordered and it was delivered. So in a matter of a week, I went from a broken dishwasher to a brand new one. It's perfect and I'm extremely happy. I am so pleased with American Home Shield. I haven't been a member that long, but they've really come through for me.

I had a leak underneath my sink and it was so bad. I realized it because I had a roaster pan underneath in case since the garbage disposal had been leaking. It’s a good thing I did because when I heard the water dripping, the roaster pan was almost full. I couldn't use the sink at all. I did a claim online and the website's good. It’s user-friendly. I then got an email that they would call me, and then the contractor, Mr. Plumber, called and said they would be out between a certain time. I did the claim on the weekend. I put it in Saturday and they came out Monday, which I didn't expect them to come out Sunday. Also, I don't think I would be able to get a contractor out that soon.

Two places both needed repairs and it was the same gentleman who came both times. He wasn't informed of that but he adjusted everything to be able to do what he needed to do, and he got everything taken care of. Then, he came back. He installed one and then replaced the other. So, that was perfect. It just took a little while for the part to come in. I also had the lock changed in another claim to American Home Shield and that was fantastic. We had some unique old locks in the house and the guy walked us through how they were designed and built, and why certain things happen. AHS was reliable. They lived up to their pledge.

It took one day to get a scheduled service for the air conditioner. The contractor came out and fixed the problem. People who are considering getting a home warranty should read the policy. But other than that, it worked out fine.

There were never any problems or questions. They were easy to work with and everything went as it was supposed to. The fee was exactly as it was supposed to be and they sent out a qualified technician to fix the problem. I feel safer having the service for any of my household repair issues.

The freezer side of our refrigerator was frosting up and the ice in the ice maker was thawing out. Ice was freezing in the ice maker. A tech with Peterson came out and he checked everything to figure out why it was frosting up inside the refrigerator. Everything that he checked was working. But he couldn't figure out the problem because he probably had never seen it before, so he had to refer it out to somebody else for a second opinion.

We had a couple of electrical things that needed to be looked at. But, I could only add one thing when I do the claim submission online. I had to call American Home Shield and wait on hold. They had to add my other issue to the work order. I should be able to add a couple of issues at once as this would save time. Other than that, the tech really knew what he was doing. He was super knowledgeable and he fixed my problem. Having AHS has been helpful for us.

My heater wasn’t warming up so I called American Home Shield and got a service request. The heater people were good. But my plumbing claim was messed up. The pump stopped working and the technician said something was caught up in it. But then, he decided to take the pump with him. When he was here, he told me that maybe my wife left the tap on down there, and that's when everything got kind of haywire because I told him off about it and and stuff got kind of discombobulated.

After 7 weeks AHS decided to replace my dishwasher... I did pay over $1200 and got back $590.... Horrible company to deal with. They will find any reason to get out of paying the homeowner. They always send sub-par contractors to do the work, then they overcharge. Good luck trying to dispute a non-payment or trying to cancel. You can always get a person to sign up via phone but when you need help you will be on hold for 20 minutes. They promise EVERYTHING but when it is time to pay up they give NOTHING. They will keep billing you even when you cancel

There was a leak from underneath the washer and then I called in. It was around Christmas season and we really had a hard time getting a contractor in. I had to call American Home Shield four or five times. The original one that they had lined up didn't want to work on it because mine came with a pedestal washer. They don't touch one of those. When AHS found that out, they had to quickly find someone. They were finally able to locate a contractor that was willing to work on it. When the guy came, he fixed it pretty fast. He was amazing. I'm glad that it was done. I've also had a refrigerator repaired and that was pretty quick. I did it online. They found a contractor within the day, then they called me within the day, and it was very smooth. I just have to set the appointment. This time, it had to be the volume or someone and it was worse than the first one. Overall, American Home Shield is decent.

American Home Shield sent me information on who would be contacting me and I was contacted the next day. JC Electrical came out and diagnosed the problem but it took a week for them to come back out. So I wasn't too happy with the turnaround timeframe to get it completed. But once the technician came in and he had the part, he was in and out of here within five minutes. So I was happy that it didn't take longer than a few minutes. The technician was professional. My brother and I had different home warranty coverages previously and I wasn't satisfied with mine and he wasn't satisfied with his. So once I started using my American Home Shield, I realized that everything was prompt and a lot faster than the old one we were. So I told him about American Home Shield and he signed up.

At this point, we've used American Home Shield for about five times. Two of the times, two items weren't covered. The circumstances under which we needed something fixed weren't a covered thing. So, we had to pay the fee, which wasn't fun. It was an innocent mistake in a way. I could have looked a little further. We didn't know what the problem was until they came and looked at it. One of them was a power surge, which was caused by lightning. That was not covered. But other than that, we were fine with it. We just had a plumber come and he was very good. He fixed what we needed fixed. He wore his mask the entire time and he kept his distance. He did offer to take off his shoes entering the house. Other than that, we didn't have to do much in close contact with him.

I had a faulty garbage disposal. I just put the claim in to American Home Shield on my phone and I got a call from the plumber the next morning, and he took care of it. It was seamless. It's a very intuitive system that they have online. It allows me to just be able to quickly put in a claim and get what I need done. Then once it's completed, I get communication. So, that's great.

The basement drain seemed to be clogged. Wilkes Plumbing are the ones that come whenever I put in a claim for plumbing. They snaked the drain and I haven't had any other issues with it since then. I've had a few different warranty companies and I like AHS the best. I'm very satisfied with them.

It was a quick install and the contractor cleaned up everything. They didn't disturb anything that I had around the appliance. Everything was done very professionally and efficiently. They were very courteous people. AHS is a good service to have. I've had a great instant response when contacting them and they kept me informed as far as where our parts were and when they were coming back. I would highly recommend them to anybody that's looking for a service like this.

I had somebody come out right before Christmas for the dishwasher. I went to American Home Shield’s website and it was good. I liked it. I knew that the contractor would reach out to me between 24 to 48 hours. Then, they would come out quickly after that. The contractor, Hubert, was phenomenal, most professional, kindest and efficient. The best contractor I've had through American Home Shield. I was so impressed. He fixed the problem and the dishwasher is functioning better. He also made it much quieter. We didn't even know it was loud. So, he improved things that we didn't even know needed to be improved with the dishwasher.

I’ve been an American Home Shield customer a long time, but I normally call. I have done some website service requests. They're both good. I find the website easier. It's just that when I have an emergency, I like to speak to a live person. The techs were very courteous. They practice social distancing, and that was very nice. I'm glad I have the service. Every time I had a breakdown, I got it repaired. I appreciate the company very much. I have one complaint though. My rate went up some. That could be because of the length of the contract. But I have recommended Home Shield to a few people and they already got the service. I told them it's a good company to have that you know you got, especially if you have a home. You never know. Stuff break down. It's good to have that security to know that you can call and get something fixed if it’s under contract. I sleep good at night knowing that I got that coverage.

I had some trouble with a built-in wall oven and placed the service call. The tech said that the replacement parts were no longer being made. So, they would do a full replacement. It was easy to work with American Home Shield. Once the tech said that they could not just slap a replacement part in it, they stepped up and said they would just replace the unit pretty quickly.

The tech looked at my dishwasher and figured out that there was nothing wrong with it. It was just a little leak because of leveling. So he did a good job. He took care of the problem. I’d recommended AHS. The claims process works well. You have the option to do it online or call. I usually do it online.

I have the same policy in Missouri and in California. But when I had a problem with my household freezer in Missouri, they said it was not covered. But in California, it was covered. The person who they sent to check the freezer never gave them the paperwork on dimension of the freezer. I asked the AHS rep if she could order the report so we know what was wrong. She said, “Well, it’s just not cover. And it's gonna be $2,000. If you want it, we can do it for you. But you have to pay that.” But that was not what I was asking. I wanted a detailed report from the person who did the diagnosis on that. So now, they’re gonna send me another person from a different company to diagnose it again. If I’m paying $100 for a service call, and I’m getting a technician, that technician should write the report and send it to them.

American Home Shield is good protection for my appliance. Their website is easy to use. My recent claim went good. The technician from Sears was courteous. He came and was not able to fix the issue. But I liked that American Home Shield issued a replacement for me.

The service from AHS is very good. The contractors are professional, although their phone system stinks. I had a dryer claim that Ocean Home Services came out for and it was very well with the tech.

Good service, but they are quite expensive unless their prices have changed. Their contractors are a good quality and very professional. They however, did not cover a water line break after we'd just moved-in and it cost us $2,000 after we were told it was covered. That kind of financial hit and lie weren't good for my recommendation at all.

The furnace wasn't working and I needed to get somebody out to check the furnace because I wasn't getting any heat in the house. Shortly after calling American Home Shield, I got several emails from them telling me that my appointment was set. The only problem was that Air Plus didn't have a part that they needed, and it took a while to get my heating and air conditioning fixed. But they finally did it and everything was fine.

Always have an answer for appointment quickly. Professional Customer service and repair people. If not satisfied, will return at no fee...until you are happy. If repair is costly or parts unavailable, they will find a like product and replace it in a few days. Or if you chose to upgrade your appliance, they will pay you for the value of the product offered and you can buy what you want to invest in. Always quick and painless. Good company.

I did a claim regarding a stoppage in the main line and used AHS' automated phone option. That was easy to do. The phone system automatically picks up a vendor. We live in a big city, which is the DC Metro. If AHS' vendor is on the other side of the city, they are really reluctant to come and do the service. For my stoppage claim, the job got assigned to a company that is pretty far from where we live. When I talked to them, they didn't want to give me a schedule because I was no longer a priority for them. It was gonna take them two hours to come and two hours to go back to their office. The following morning, I had to talk to a service representative.

We pushed a button on our electric dryer and all we could hear was rumbling noises. It went kaput. My husband went online and submitted a request to American Home Shield because waiting on hold on the phone is too much. American Home Shield usually sends the email back saying the service request been assigned to a particular service company along with the phone number. We then have to wait until the service company calls us to schedule a time for the visit. The timeframe has been pretty good lately. It's within 24 hours.

The heater had a clogged drain and the guy came and fixed it quickly. He was professional and I was so happy with the service. Overall, AHS is a good company.

At first, when the first repairer came, which was Expert Pools, he analyzed the damage and reported it as pest damage. But he appeared to not be aware that American Home Shield wouldn't cover pest damage, which I thought was a bit bizarre. I then requested a second opinion because when I opened up the pool heater, there were signs of nesting in the heater, but there was no other signs of pest damage. Typically, cables get chewed by rat and I couldn't see any of that. So, there was nothing to prove that the heater stopped working, and then the nesting may have occurred after that.

The tech did a great job. He was extremely prompt in getting out here. The element in the hot water heater went out and we were worried because of it being during the holidays. But he was able to get the job done right away, and we were very happy. We have been pleased with American Home Shield.

American Home Shield is easy to contact and they work on an issue until it's resolved. It's been a good experience with them. They've sent three different companies for our refrigerator. It's usually pretty easy submitting a claim with AHS. But because it was the day before a holiday, it was hard for them to find anyone. But they stayed on it, which was good. The very first company they ever sent us was terrible and we requested they never come again. He didn't fix it and he stayed on his phone the whole time. He wasn't even paying attention. He kept taking other phone calls and I felt like his mind was not on what he was doing. It was not a very good experience. But the last company that came out was very communicative. They would send a link and send a text and say, "Tech has been scheduled. Tech is 30 minutes away. Tech has arrived."

American Home Shield has been very efficient. Recently, I put in a claim for a leaky toilet but I didn't wait for the contractor to call me. I called them the next morning and the tech was able to come the same day and had it fixed. He was great and really polite. He went and looked at the problem, then he replaced one of the seals underneath the toilet, and put it back. Then he left and the claim was closed out.

I love American Home Shield. I am so happy I switched from First American. The guy that came for the furnace was real good and nice. Two things were broken but he only fixed one of them. He gave me his phone number and said if it didn’t work then he would come back and fix the other thing that was broken. It didn't work properly and he was right out there and had the part. He was very fast about it.

Both my washer and refrigerator broke before Christmas. The washer was too old and we couldn’t find the parts. We got the check. We bought the washer, the contractor delivered it on time, and my husband and I installed it because when the contractor came to install it, we couldn't turn off the water. We have not turned it off for years. So, it was stuck. My husband had to fix that. And then we installed it. But they came today to pick up the old one. The refrigerator was fixed the day before Christmas Eve. The guys came early in the morning and put the compressor, and it was all good. It took a bit long but it’s nicely fixed.

There is a Google Chrome browser and your AHS.com doesn't open on it. It opens, but the layout is not proper. So, I have to go onto a different browser exclusively for the AHS.com. Unfortunately, I don't know why this one website has a problem with Google Chrome, but I faced it a couple of times. I had one service for the garage door where the spring is gone. When I raised the service, I paid $75. After that, when the contractor came, I had to shell around 200 out of my pocket. He took 150 dollars just for the garage door balancing. At another time, there was a sound coming from the refrigerator, which most likely was a fan. It made a noise. The contractor visited twice and their service was good.

When my bottom mount refrigerator wasn’t freezing in the top, American Home Shield set me up with a company, but it took a long time for them to come out to the initial appointment. I wish that we could get someone out quicker. Also, sometimes it takes five days before they get anybody out. When it's a refrigerator, that's a big issue. Other than that, Jun came out and he was very nice. He had to order a part, so it took a little longer, but he fixed it. He was good. The refrigerator worked while the part was being ordered as well, but we couldn't put anything on the top two shelves. It worked okay on the bottom too, so we didn't go without a refrigerator, which was nice.

Having honest customer service representatives that also can speak English. Not lying to their customers. Being more accessible service when needing to have my home warranty work completed especially when the weather is cold.

I called American Home Shield for an electrical repair and the process was easy for me. The techs they sent out got the job done, so we’re happy. All in all, American Home Shield's reps always do what they need to get the problem fixed.

When I put my claim in, the furnace would come on sometimes, but most of the time, it won't. On Christmas Day, it was off for 16 hours during the day. Occasionally, it would come on, then it would cut itself off, and it would be off for several hours. The first guy came in, took a look at my furnace, and said that there was moisture that had gotten into the system and caused something to go bad. He said that it was shorting when it would run for long periods of time, which is why when it got really cold, it would shut itself off ‘cause it had been running. He told me that he would submit it to his company and then they would call me and let me know what American Home Shield said of whether they were gonna repair it or replace it.

We looked under the crawlspace and there was a big leak. It seemed to be coming from under the water heater because it was directly under there. I called it in and Home Shield put water heater. The plumber came out the next day and he said he couldn't touch it as it was the pipe and not the water heater. I had to resend it to let them know about that. That took forever to get approved or to route. You have to be pretty accurate when calling Home Shield to file a claim, and that's the only complaint I have.

The claim with the heating issue is not over yet. It’s possible that I got new people because the techs had to make a lot of phone calls to get advice on what they need to do. It always seems to take multiple trips or I have to call them back because they didn't fix the problem. They came out to diagnose the original issue that showed other issues and they still haven't been back since they bought the parts. When I went to call them Monday and ask why it was taking so long, they didn't even have me on the calendar. So, if I had not called Monday to ask where they were at, they weren't coming back. I spent three weeks without heat in the only time of the year in Florida that it's cold.

I called American Home Shield. They texted me back and told me that Thermo-STAT would be the person that would be contacting me within 24 hours. They gave me a number to the company so I called the company to see if I could schedule a time. They told me that they would be in the area around 3 o'clock and they could stop by the same day so I was very impressed with that. They were at my house by that time and were prompt. The two guys seemed to work together. They were very friendly, efficient, and polite. They had the equipment on the truck and they provided me the services I wanted for the things that I had them to do. It was just that what I wanted done was not covered under my warranty. They gave me their card and I've recommended them to my sister. I appreciated that we got the matters done.

He also wore a mask and booties while he was here. I've had AHS for about five years now and and I'm very satisfied with them. They're affordable and they've been good to me.

Submitting claims to American Home Shield is easy. The things that are covered a listed in the drop-down and I pay my $75 online. I've had good responses. The warranty was just part of my home buying for one year and I've kept it because I like the service. It's been helpful when things break. I've only had one negative experience and it was because something wasn't covered. When the tech for my recent claim came, he had his mask on. He did the work quickly and efficiently. I have recommended AHS to two different people I have. They stand by their word and they contract with people who come and do the work and are extremely efficient.

I was having two issues. One issue was that the fan function wasn't working on my thermostat, and that the heat pump outside was short cycling occasionally in the morning. This technician from TexAire Heating & Air Conditioning came over and diagnosed that it was the thermostat because it was the original one and that it was 15 years old. He replaced it and tested everything, and the problems went away. The only thing was that when I went to select which company I wanted to handle my issue, I had to do some research on my own with the first one that popped up as I didn't know anything about these companies. I wish AHS could provide a link to the contractor's web page with their contact information on the page so that I would know the ratings of that company. It would be a bit of a help.

We had a plumbing issue and American Home Shield sent somebody. It's a 20-year-old home and the PSI of water was a little more because we don't set the PSI. The builder sets it and it had caused some damage. The contractor looked at it but then American Home Shield pulled back and said that it was a secondary cause of damage so they were not going to cover it. So we are not happy right now.

The rack in the dishwasher was broken, and the flap on my freezer where the ice comes out was broken. American Home Shield sent Serenity Appliance out. They had to come a couple of times because they didn't have a part for it. They came back and was able to fix it.

The igniter of the oven broke down. The guy from Aro Appliance Repair called ahead of time. We talked through what the issue was and he diagnosed the problem at that point on the phone and had the part with him to repair it. Then, he confirmed that that was the problem and installed it and fixed it. It was all very quick, efficient, and thoroughly professional. He was able to give us more information about that oven than the realtors or the previous owner so that was nice. It was good to have this kind of insurance particularly having moved into a place where we didn't know everything that we were getting ourselves into.

Rekey was fantastic. The gentleman only had two doors to do, which was three cylinders. He was in and out within 30 minutes. He was very professional and we'll definitely be using him in the future for any future services. We also had a plumber coming out. They started to do work on the toilet but then they realized they couldn't do it. So they only approved one part to be fixed, which is going to be the diverter. They took out the toilet but did not replace it properly. When they put it back down, they did not secure it because they cut the bolts. They're coming back out to do just the diverter on Friday. But I really don't want them back out at all, but that's who AHS approved to come.

My wife noticed that my daughter's room was a lot colder. Her room is always either the coldest in the house or the hottest in the house, depending on the year, just because of where it's at, where it sets with the sun. The weather dropped a bit more than normal that day, so I turned the heat up a little more. And I noticed that it kicked on, but it wasn’t blowing. You could hear the motor trying to get started. I was like, “Okay, something's going on.” I gave it until the next day. I called Home Shield, and then the company called to set up the appointment. And maybe because of the holidays and the weekend, they were like, “Is it okay if we do it Monday?” I was like, “Yes, it’s totally fine.” Because the heat rises, it’s not really that cold upstairs anyway. They were here first thing Monday morning and got it fixed. It was straightforward and seamless. It has worked fine ever since.

The ice maker in my refrigerator wasn't making any ice. The tech came with a new ice maker because, apparently, Samsung has been having problems with their ice makers. He explained to me what the issue was and he replaced it. Now, it's working fine.

The guy from Aaron’s Plumbing and Heating came and told me that the sump pump motor went out which was why the sewage was backing up into my basement. He came pretty early, which was great because I was doing remote teaching from home. He worked perfectly and was in and out, which I truly appreciated. He fixed everything within an hour. I love American Home Shield and it saved me a lot of money.

It was Christmas Day and we called American Home Shield about our problem. It was cold in the house and we initially thought it was the thermostat so my husband changed it out but it didn't fix the problem. When the tech from Clear Sky came out, it turned out to be something about water in the lines. My husband was very satisfied with the work that he did. He picked his brain, and he learned a lot, like our furnace isn't big enough. Everything has been working fine since the repair. We’re very happy with American Home Shield. We're glad that we got it. It definitely gives us peace of mind.

American Home Shield is not a very responsive company. But specifically, for this claim, it was terrible. They sent us somebody out quickly and the provider came out quickly too. But the provider was dismissive. The electrician said that as long as the fan is spinning, even though it's not pulling the exhaust and creating damp and wetness in the bathroom, his only concern was whether it was spinning or not. So he recommended replacing the fan but AHS denied it. The provider didn't give us an opportunity to ask us if we wanted him to replace it anyway, and we would just pay for it. And Home Shield never communicated their denial to us. They simply sent me an email that said that the ticket had been closed.

When I put in a claim, American Home Shield was very quick to assign a contractor. The contractor called me within 24 hours and once I spoke with them, they came out to the house. We had a very old furnace and the tech took some good time to look at it. The heat exchanger was bad and cracked. The tech said that we needed a new furnace. It took was almost a week because they had to order the new furnace with the right size and everything. When the technicians came back, the installation was incredible. The work only took five hours. They were excellent. The new furnace works great and it has been working perfectly.

I will just let you know my experience and the timeline and you can decide yourself. On December 28th, our oven had a small electrical fire that resulted in me placing a claim that night. It was assigned to a contractor and they came to our house on December 30th. The contractor came to our home, took pictures, and left. They said we should hear back in a couple of days as to whether the appliance would be replaced or repaired. On January 4th, I placed my first of 7-8 phone calls over the next 3 weeks to AHS customer service and was told that they were waiting to hear from the contractor. For the next 2 weeks, AHS told me that the contractor was going to order the parts and the contractor told me AHS was ordering the parts.

This review is for American Home Shield specifically, and does not concern the quality of a third party contractor. tl;dr. Our issue has still not been resolved, we are miserable, and I wish I never gave my business to American Home Shield. Save your money and run away as quickly as possible. This review has been shared with the Better Business Bureau, with some edits for clarity and another request for service I'd forgotten about.

Our washer broke about a month ago and we called Home Shield and they sent out a repairman who after 2 visits stated that the washer could not be fixed and needed to be replaced. Home Shield sent out another repairman for a second opinion and after dismantling the washer he stated that the leaks could not be located and concurred that it needed to be replaced. Home Shield offered $887 to replace and I refused the offer pending my research for a price. The model that we have is an LG front load washer model wm8000hva which is discontinued. I was able to find one exact model at Home Depot for a price of $1680. I called Home Shield with this price and they refused to pay this price instead offering a GE model at that price off $887 with a white color and our model is graphite. The ge model is nowhere near what we have and my wife would kill me if I agreed to something that did not match.

We had a backed up drain and the plumber came quicker than we thought he was gonna come. He had to come out a second time and he came that same day that we made the call. However, I don't like the process with AHS. I've been with them for 10 years almost but they have changed things over the years which I don't like. When they do a cash-out, they're making it very hard for the customer. There are a lot of other people that feel the same way about this cash-out thing. It used to be so much easier. I've done it when my washer broke. The contractor came, diagnosed it, told me it was gonna cost $800 to fix it and that I could either fix it or I could do a cash-out which I did. The check came, I went and bought me a washer, and everything was good.

I called American Home Shield when there was stoppage where water was coming up out of the drain. I was told that the contractor would be here between a certain time and they were here. They handled it and took care of it. Since the repair, I'm able to have the water drain out and not sit in or come up to the floor drain. Also, they fixed the shower knob to where if you pull it up, the shower would come on. It was a good experience.

Four days prior to Service One Air coming out, my central air unit was making a lot of noise. I contacted American Home Shield and they set up Service One. They contacted me and said they could come out the next day. They scheduled an appointment. The technician came out, recognized the problem and fixed it quickly. She was very polite and courteous to me. And she was very knowledgeable with the AC unit, so she provided great service. She had all the PPE gear on. Everything went well.

We had a claim to American Home Shield for the faucet and the tub. Isaac is great. He seems very professional. He did what he needed to do and he left after he did. Overall, I was satisfied. American Home Shield is a great service. You can trust them. They're on time.

The furnace didn't heat. It was cold in the house. A-US Air Conditioning of Texas came within a couple of hours and fixed it within 20 minutes. They were very nice and helpful. People should come and get American Home Shield.

Any time I call, AHS sends me out someone to get my stuff fixed in a relatively timely manner and there are no issues. One time I had something going on with my Jacuzzi. They sent out one plumber and he could only do part of the job. They had to send somebody else but they closed it. I called back to see why they closed and they explained to me that they didn't do that. They just had to take him off of it so they could put another team on it. They took care of it all. Recently, my disposal wasn’t working. There was also a leak and it was from the disposal. Parker Plumbing came out and fixed it.

We've had some complicated dealings with American Home Shield. When my refrigerator was initially repaired, the lead technician was very good, communicated clearly, and easily solved the problem that occurred. But when the refrigerator was put back together, somebody had forgotten to put a draining hose back where it was supposed to go so it was leaking. Sears came out and their repairman fixed it very simply and efficiently. He took the drain hose that was disconnected from the drain reservoir and connected it to the drain reservoir. Everything has been functioning fine. Not having a refrigerator freezer work is very disruptive. Once it was repaired, things have been much better. It helps a lot to have a working refrigerator freezer in this particular society.

We love American Home Shield. They have been very helpful but it’s hit-and-miss with the techs. I’ve had a bad one but I’ve had a bunch of good ones. The most recent was great but we have an issue with the first appliance repair request we put in. It's still not fixed and it's been six weeks. A follow-up would be nice after they've ordered parts.

My refrigerator went out and it stopped freezing. D&J Appliances came out the next day. They addressed it properly and explained to us what was going on in detail. They were really professional in giving us information about it. It's just that I am having an issue with what American Home Shield's policy is in fixing the product because my refrigerator is still not fixed. D&J said that I have a Samsung and the issue that I always had, was going to have to be addressed. They would have to ship the product whole so they were going to let the Home Shield know that.

The pool wouldn’t work and the tech repaired it. The experience with American Home Shield has been very good and I haven't ever had a problem.

Paul’s Appliance came out last time to do the dishwasher. My daughter said that the technician was a really nice guy. A part had to be ordered and it took two weeks to get it and for them to come back. American Home Shield does a good job. What I don't understand is why they don't have parts readily available and it always takes a while to get it. It's always a two-thing process where they're gonna come out twice. Whereas, if you didn't have a warranty and you called for a plumber or whatever the case is, they can come out, and they can have the part, and they do the service. Other than that, AHS is still worth the money.

When I called American Home Shield, the gentleman from Magic Appliance that they referred me to was great. He kept me up-to-date and double-checked what was going on. He said, "I'm going to be away tomorrow but I'll keep an eye on this. I'll let you know first thing Friday.” Every time he said that, he did. You don't usually see that kind of customer service. There was a different company that came out to fix the problem and it took them a really long time to keep in touch. They didn't even tell me what they did. When they “fixed it,” it was still not working so American Home Shield sent Magic Appliance. I've used Magic Appliance before and they're fantastic. Within two days, they had it done. They followed also up which was great.

Our heater wasn't turning on. I submitted a claim online to AHS and they had somebody come out the next day. The issue ended up being a sensor that had to be cleaned. The tech was on time and he was in and out. Everything is fine now. That contractor has come out twice with my AHS warranty and they've been great both times.

The furnace kept cutting at night. If I turn it on at 70, it’ll be down to 62 when I wake up in the morning. It wouldn't stay at the temperature and it wouldn't stay on auto. If I put it to auto, it just blows out cold air. American Home Shield told me who were the people assigned and that they should be getting in touch with me within two days. That was on around the holiday time. Comfort Pros called me Monday morning and they gave me a time frame from 8:00 to 1:00 or 8:00 to 2:00 that same day. The tech came out that Monday morning and I had no problem with him. But I’m having the same problem wwith the furnace now. So I had to call him again. Other than that, American Home Shield has been pretty good so far.

There was a flood in the bathroom and it came up through the bathtub and the toilet. When I called, it was coming up the New Year, and they weren’t open on Friday. So I had to go Friday, Saturday, Sunday and part of Monday without showering. Pipe Down Services came out and unstopped my toilet. They did what they needed to do to stop the flooding. They had to come out twice as it still came up through my bathtub. But this time, it’s been a couple days and it’s been pretty good. I would recommend American Home Shield to anybody that needed help, where one could just get help and right away they assist. One can call it on somebody, and all the burden is not on himself. Evidently, these are people that AHS trust are sent into our home. That helped me and that made me comfortable.

Back in October, American Home Shield assigned someone quickly for a plumbing claim. That company came out and then I didn't hear anything back for almost a month. I called a couple of times, and when I first called which was about three weeks after the plumber came out, it was obvious that they had just dropped the ball completely. They were passing the buck on to the plumber saying that the plumber never got back to them. They even said that the last time that AHS had checked in with the plumber had been within the week that they had come, then another two weeks passed, and they just forgot about it. So, when I called, that prompted them to send out another plumber.

I like having American Home Shield for the fast help of something that I would not know how to handle. I was worried of who I was gonna call. They would charge me an arm and a leg. It was over the holiday weekend. Then I remembered that I have a home warranty. With my recent claim, my furnace wasn't working so I got in touch with them. The girl from Budget HVAC called me back that night and was very efficient and timely. The guy who came out the next morning fixed it in a very short amount of time. He was great, super professional, very quick, and super responsive. I was thrilled. It took all the stress out. AHS got me to a reputable person.

I've only had to use American Home Shield once at the new house we're in, but they fixed the problem immediately and it was really easy. H2O Maestro is the best contractor we've had so far too. We've also used AHS in the past at the other houses we've gotten and they helped out tremendously. They're a peace of mind.

When I first called about me needing some repair work, the technician told me that he had gotten the okay to order the part from American Home Shield. But when I called American Home Shield, they said they hadn't gotten a diagnosis from the repairman. So we had to go back and forth. I had to get upset to let them know that it was freezing here in Tennessee and I needed some heat in my house, that whatever the breakdown was at, they needed to fix it. I finally got my unit fixed after all of that.

This company is happy to take your money and give you nothing in return. Our home was covered by the seller when we purchased the home. Because we went with the same company that the seller had (AHS), they told us that the coverage would continue on anything the seller had installed. She installed two new furnaces with AHS prior to putting the home on the market. The furnaces were improperly installed, and missing an important part.

I submit the claims and American Home Shield came back quick with a response. And the problems have always been resolved. I recetnly had a floor drain that was not taking water. The tech got ahold of me right away after I put the claim in. And he was there the next day and resolved it in a very short amount of time. We've had him there different times for different products, and they're very good. I've also had Woodley's and both of them have been professional and just got right to the job and fixed it. They knew exactly what they were doing. It's really painless stuff. Timing-wise, they tell you when they're going to be there, and they show up. It has been a good process.

My appliance would quit working and there was an electrical smell. The tech came out on three different occasions. First time, he was able to get the motor to work without any further work. The second time, when he went to check the wiring, he said the wiring was loose. He tightened the wiring and it started to work again. A couple weeks later, it stopped again. At that time, he said there were problems with the motors and he replaced the motor. I've run it one time since then and it worked fine.

I had Choice Home Warranty, and they lied about everything. I called and talked to the salespersons at AHS, and they convinced me to go with them. I now got two houses under American Home Shield. Recently, my garage door's keyboard wasn’t working and the doors weren’t opening. I submitted a claim with AHS and the process was really easy. I called, they answered, and they made the appointment. Then, the techs sent me a text telling me who they were and about what time they would arrive. When they came out, they looked at the doors, did the job, checked everything about the garage door, and got it to work.

Total Air Care came out because the heat wasn't fully working. They said that the problem was overpressurization. So they vented off some pressure from the system. It worked fine for a day or two, and I had to have them come back out again because it was doing the same issue. So a different person came out yesterday and he said that there was a faulty outdoor coil temperature sensor that’s got to be replaced. Total Air is supposed to get ahold of AHS about that and then once they get the part, they'll call me and schedule a time to come and get it installed.

The techs inspected our appliance and they figured out the problem.

The furnace wasn't working and it was extremely cold out. I submitted a claim with AHS then a tech came out. He figured out what was going on, fixed it, and wasn't here very long. He was very professional and there was no issue. He was a keeper and I would be more than glad to have him come out again.

There was no power coming in the socket. So, the technician has come and checked that there is no power in the power socket. He connected it with an extension box to the different socket, and it worked. He’s good. He interacted nicely. The rep I dealt with at American Home Shield was a very nice person. When we looked for another vendor, he scheduled a little later. Then he looked at other vendors, and then figured out this guy who did come out could make it in a short time. The only thing is the representative didn't even asked me to check the power of the socket. I would have tried it by connecting to the different socket.

My recent claim with American Home Shield was for my heating system which wasn't working. This time, my experience making the claim was very good where I got through to them and they set up a contractor. The contractor delayed and I called up. American Home Shield immediately set up another person and they came and fixed the heating system. In the past, we had some challenges where the call hold times were usually 45 minutes to 50 minutes if you were lucky. It could be an hour too. Somebody would then get on the line and would not be of much help. You would have to go through hoops to get things done. Plus, there wasn't an email that you could write to escalate your concern and American Home Shield could read it. That has been my peeve with the home warranty.

I'm pretty much very happy with American Home Shield. They take the work order and they assign pretty good companies to do the work. But recently, I've experienced a little bit of an issue with them regarding one of the items that I had asked to get repaired. I have a bidet in a bathroom. Apparently, when I placed the work order, it had a leak. One of the pipes was leaking. When I called up American Home Shield to get a company to come and work on this particular item, they took the work order, they took everything and they assigned me a company. They also took the $75 deductible that I owe them for every work order. It's been its process. When the company came to look at the bidet, they said American Home Shield does not cover bidets.

The guy from North Alabama Appliance was very professional and very knowledgeable. American Home Shield was timely with getting back with me and assigning the contractor. The contractor was very timely in calling to set up the appointment. So I was very pleased with the experience. I highly recommend AHS.

I ordered a plumbing service online, then the vendor called me right away and scheduled right away, so the process was seamless. Wesley, who was the tech, was very professional and he wore, shoe covers, masks, and gloves. So far, my warranty with AHS has been very beneficial. But their website needs a few more offerings or more specifics for selecting the issue because a lot of times, if there was a plumbing issue, it doesn't necessarily give what’s the problem. They certainly cannot have everything, but it wouldn't let you submit a request online unless you checkmark something. As a consumer, I'd check the item that is closest related to my problem, so they'd schedule that vendor. When they'd call, I'd tell them that the issue was not really on the garbage disposal, it was actually this item. Then the vendor would say that they don't do that and I needed to call back.

I have two things that A Go Home Appliance Repair was working on. My dishwasher was broken and they fixed it when they were out there. The guy showed me what was broken and what was stuck in there. It was great. Then my icemaker was broken. They ordered two parts and they're coming on the 18th of January to install them. They were awesome. They were prompt to come out. They called and told me when they would be there and they were right on schedule.

We have two contracts. One was in North Carolina, and the one we currently have now is in South Carolina. It would have been a lot more money out of our pockets if we had had to replace the pieces of appliances or the heating system. American Home Shield has saved us a lot of money in the long run. The premium’s debited every month from our account. We pay $107 when we have a problem and then, AHS either fixes it or replaces it.

AHS was really nice. Without asking much questions, they sent the request. Sometimes based on the companies which are sending the technicians, and then the COVID-19 situation, I still appreciated within 48 hours they contacted us and another 24 hours the technician came. The technician saw that there was a problem with the connection from the thermostat to heater, and the thermostat was not kicking off. Because when he was short-circuiting, the heating was starting. He gave us a basic thermostat, replaced it so that it can start working. It's a non-programmable thermostat that was installed, and then it started working. He was quite knowledgeable and we really appreciate them.

Most of my service with American Home Shield has been pretty good except for the whole issue with the washer where I got in the wrong color. They sent me a link for a model number and the model was gray. I told the rep that the unit was comparable but mine was in white. They brought me a gray washer and this does not match the pedestal that it was on, which they originally told the contractor that it would match. The contractor brought the silver dryer when every other appliance is white and said it would work but it doesn't.

A technician from Hopwood Electric came out for my furnace and he did what he had to do in a professional manner. I've been using American Home Shield for a while and the process is normally pretty simple. They send somebody out real quick. But it's always a different company. I could track the company that comes out a little bit better now that everything is on email. But since I've been having problems with an appliance, it's best to have the same company work on the equipment unless they don't know what they're doing.

I called in a claim last year and the tech said it would cost $1,700 to get a new furnace. Then my electric went out and I called back and another tech came out on a Sunday. He fixed some wires and it’s working fine now. He was very nice and very, very thoughtful. I was happy. I didn't have to spend $1,700. American Home Shield is pretty good.

The two gentlemen that came out for the dishwasher were fabulous. They were pleasant. They knew their job and put up with my husband's questions. They explained things that we didn't know. It was a pleasure to deal with them. It was around the holidays and AHS did as much as they could. They were really good. They were efficient, knowledgeable and very nice. The young lady when I made the call was pleasant too.

Urban Enterprises was wonderful. The unit that they fixed wasn't heating. It was just blowing out cold air. That was the first time we ever had any work done to it since we had the house, and it had been 12 years ago. As of right now, it’s still doing the same thing. With the first air conditioner that we have, it was a problem because the people called Air Plus kept fixing it. The first time, me and my husband fixed it on our own out of our pocket. The second time, we went to American Home Shield. Air Plus fixed it twice. The second time that Air Plus came, they said that the lightning struck it. Now, we still have to have it fixed again. The people came out this latest time and put the new unit in, and there's still something going on with it.

The tech fixed the garage door while he was here and it was working fine. He was wonderful and very helpful. He explained everything, told me why it was happening and what he was doing. Then yesterday, I started having the same issue with the sensor. It's not opening and closing correctly again. Still, it was nice to know that I didn't have to try to fix it myself or find someone to come fix it. It was all done for me by American Home Shield.

The warranty thing was confusing, but it was explained to me. AHS put everything up there on the first couple of pages. It explains your particular warranty. I was looking at the whole thing. And as I was reading down, it was different categories. So when I wanted my garage door opener fixed, it wasn't covered under my particular warranty. And then, it was explained to me that that was under a different type of warranty. But once that was explained to me, it was clear.

The tech from Nice Guy Appliance Repair was great. He and his wife did a good job. They had to replace the blades or something that has the water in my dishwasher. He said they were clogged up. I just called them to see if they can come back out because the dishwasher still doesn't work.

We had three items addressed when Savvy Tech came out. One was the microwave and it looked like there was a chip in it, but the tech said it was just the paint kinda coming off. He could touch it up with clear nail polish, so that was easy. The second thing was the refrigerator icemaker was not working and he was able to fix it. It made ice that evening, which was great.

I needed electrical work for my light fixtures. I submitted a claim on the website of AHS and it was easy and self-explanatory. Then, the tech was pretty quick in wanting to come but I rescheduled due to the holidays and it took a while for me to have open time on my schedule. But when he came out, he was really knowledgeable. He let me know what happened, how it happened, what was wrong with it, and how to fix it. After he went out there to see what was wrong, he put it through the warranty but the warranty didn't cover it 100%.

Our first claim with AHS was for our AC. It went well. For our second claim, we had a sink that was leaking and the hot water pressure in the bathrooms was higher, so the plumber adjusted the water heater. He was very professional. He solved all the issues that we had. AHS has been beneficial to me because we didn't have to pay for the whole thing for a plumber out of pocket. We only have to pay the deductible. So, that was good.

South Placer was a very, very good company. The gentlemen came out almost immediately. I got very well taken care of. I would recommend using them anytime. American Home Shield's service has improved from what it was when we first started. Their contractors are much more punctual coming out.

Patrick Murphy Plumbing came in and did three things. They repaired my toilet, put a new seal and a new plunger for the toilet as well as replaced the leaking garbage disposal. They did all things in a very timely fashion. They were also very professional. I paid a little extra for one thing in the garbage disposal which was $95. It was acceptable. It was a really great experience. They came one day after I called. They showed up on New Year's Eve and did the work. Patrick Murphy Plumbing said they've been with American Home Shield for about 25 years. They think highly of them. They told me this gentleman who did my work was totally dedicated to all he did with American Home Shield. I would recommend American Home Shield. They have very competitive price and they deliver.

I asked AHS to come out and take a look at the microwave. They did send Sears out to come and try to assess the issue. They tried to replace two different parts before determining that it wasn't something that could be fixed. They did a good job and put the unit back. Then they went back to the home warranty company and talked through how much it would cost to try to correct the problem. They assessed that it wouldn’t be worth that so they approved me to go ahead and get a new appliance. The process for that unit itself was fairly simple. I called, paid the one-time claim fee then AHS kind of took over from there. They let me know when the company was coming out and the name of the company that was coming. The company called me ahead of time to confirm that we’d be there. Once we were told that the appliance couldn’t be fixed, I received an email saying how much they wanted to give me to buy the appliance.

The heater was not working and I called American Home Shield the Tuesday prior. They sent out a company which came out the very next day. They did not work on the Trane brand AC unit though so a different company was needed. I didn't get anyone else out until that Monday. It was difficult because it appeared that AAA All Brands Appliance was closed Christmas Eve, Christmas and over the weekend. I wish I didn't have to last that long without heat. But they did a good job. I also called in for the water heater tank and AHS said they were sending someone out. I waited but nobody came to fix that. I finally called them back because it had a leak. They stated that they couldn't do it because those were two separate orders. At the beginning, they said that they could send somebody out for my heating problem and then my tank that heats up the water. I was disappointed that I got one answer one way and nobody came out. Then I got a different answer.

AHS is slow. I called over the Christmas-New Year holiday and the techs came out and looked at my hot water tank that is not working. The guy said usually it's a couple-day turnaround. I tried to call them on Monday and AHS said they're still looking into it. Here we are Thursday and I have got no response. So, I'm not quite sure what’s taking so long. The warranty says they'll cover it but everybody says it's an easy-peasy thing and is just a turnkey. We should get rid of the old one and put in a new one. I keep hearing that, but I still have no hot water heater.

Everything went well with the claim to American Home Shield for my furnace. At one time, the tech came out to fix my furnace and it worked for about four days. That was the first call. Then it stopped. I called and let AHS know that it was not working. They sent the same guy and he got it fixed. I’m very pleased with the claim process. AHS has excellent customer service and today, it’s hard to find that. My experience with them has been very good. So far, they’ve been doing a good job.

BNK Plumbing was sent for our plumbing issue. Their work was good and the issue was resolved. Having American Home Shield is definitely worth it for me. It benefits me because I don't have large expenses.

I had a claim for a dishwasher repair and the tech was ready to come out in two weeks but I delayed the service for a week. He was gonna come out on Christmas Eve but I didn't want him in the kitchen while we were getting ready for Christmas. The tech was very professional. He evaluated the problem very quickly and had to order parts. The parts have arrived at my house but he has not followed up to come back and fix the problem. This was done by GE Appliances. A1 Affordable Appliance did our air conditioning the week before and they did a fabulous job. Everything's been good with American Home Shield so far.

For my recent claim with AHS, all the tech did was went into the box and reset the breaker. We had already done it. But I don't know why it didn't fix it when we did it. Then, the tech walked right up to the box and he found it. Everyone that I had ever got there to work on my stuff has been great. I had a plumber out here and he was great too.

My partner and I put in a new breaker in the box. We also put in a new switch where it had blown but it didn't fix the problem. So the guy came out and told us that we had put the wires in the wrong place. It only took him about 10 minutes to do it. I was more than satisfied. We've had very good service from AHS. This was our third or fourth time. A previous claim has been over a heat problem for the air conditioner. The motor had to get replaced and AHS saved me a bunch of money. I’d probably saved about $3,000. I would be very grateful as to recommend the promptness of the service and getting the thing done.

My recent claim with American Home Shield was for an appliance that was not working. Mr. Appliance came out the first time. My refrigerator needed a compressor, and they fixed it. Once they fixed it, the icemaker wasn't working. So, they had to repair the icemaker. But it took a few times until the final repair for the icemaker was done because as soon as they fixed one thing, something else wasn't working. But they did fix it, and everything is fine now. The guy from Mr. Appliance is wonderful. I love them.

The technician repaired the heater and he was professional and friendly. American Home Shield is great and has good customer service.

I had my gas furnace worked on three times at a charge one hundred dollars per call. When the technician arrived and inspected my equipment he told me nearly half the furnace needed to be replaced. Then he called American Home Shield he told me they would not replace it until it completely failed! The same thing with my hot water heater. My solution I sold the Property as is! I will never buy another home warranty again!!

The Elite Pro people were good. But the guy told us it would take a while to get our part. He said it would at least be three weeks. I called after about two to check on it. And Elite Pro said, “Yeah, it's supposed to probably come in in the next week or so.” I said, “Okay.” Never heard anything. I finally called American Home Shield on Monday. I told them what happened. “I don’t get it. I called 'cause you said it would be about a week. So I’ve been expecting a call of when they were gonna get it in."

I called in for a service call with American Home Shield one time and found out I didn't need it. I cancelled it before the contractor ever came and they verified that. I made 15 phone calls. I was charged $125 and I refused to pay it because the call was cancelled before anybody ever came out. I was told by at least six different people that it was going to be taken off. But every time I went online to make a service request, that would pop up and I wouldn't be able to make the service request, in spite of the fact that they took $68 out of my account every month.

We had a leak in our dishwasher. I called AHS and they called the appliance company. But the guy never called, so I called him. He said, “Oh, it's gonna be a week and a half, two weeks, before we can get out to see you. I’ll call you back. Bye.” But 20 minutes later, a guy called and said he was from the company and that he was there to fix it. So that turned out to be pretty good. The guy who came in was extremely knowledgeable and very professional. He got it fixed within half an hour. I was completely happy.

I'm happy with the service of AHS. They are efficient and very prompt in their responses. With my claim with the laundry machine, it works fine right now because the tech replaced the pump. With the dishwasher, the tech ran the cycle, he opened the machine to see what happened, but nothing happened. But I'm quite happy with the tech. I would recommend him in the future as well.

I signed up with this company last year reading most positive reviews here. I am surprised they have these many positive reviews. I lost my heating almost 7 days ago, all I have gotten from this company is runaround. They sent a contractor to take a look and but the contractor haven't uploaded their diagnostic report. The warranty company keeps trying them but the contractor is not responding. This shows how competent the contractors this company hires. Since last few days I have been requesting to give it to another contractor but they are not budging. They have hung up on me multiple times and I hear hear same bureaucratic lines when I speak to their customer support representatives. Anyone reading this, please PM me if I can report to any government agency. I don't think it is legal to have no heating with kids living in the house...

The contractor had to come back a second time because my heat wasn’t working when I turned my heat on in my AC unit. They thought it was a broken fuse but it turned out to be a blown transformer. I was able to get the service rescheduled. They came back out the following week and they got everything fixed. I'm very pleased. They did an excellent job and I had a great experience. They had a very high level of professionalism and they were very friendly. When I went on the website and requested the service from American Home Shield, it scheduled the appointment for me. It was very convenient and I liked it. I would recommend AHS to anybody.

I raised the plumbing query in the morning. I used my login to create a request. By afternoon, the person from Patrick Murphy Plumbing came in. He was very professional and he fixed it very quickly. It's working well, but then the pressure is still not full. I’ll monitor in a couple of days. If there's a need, I will call them back. I'm happy and satisfied with the service.

AHS is definitely worth having. I've used it for seven years and it's been an easy and good experience. I've recommended them to friends and family members. I recently did a claim for a plumbing issue and the contractor called me the same day to set up an appointment. It was the holidays and the weekend so it was probably three business days after I did the claim. The guy was good and very professional. He changed out the garbage disposal and everything's working great.

I've been with AHS a long, long time. I am a real estate agent so I know what else is out there for other products that's why I've stayed with the service. I had two issues that I reported recently and trying to report them was an absolute horrible fiasco. It took me quite a while to get it taken care of and I was not happy. Part of the issue was just getting through the system. When I went into the system to try to do it online, it said my email address is affiliated with the professional system. So I went into the professional system and all I can do there is order products for clients. I can't send in a service request. I was stuck with not being able to do it online and the person on the phone did not speak very good English.

Frontline Mechanical and Plumbing came out on the 2nd which was a Sunday. The claim was for the water heater and the guy said it was fine. The only thing he did was he adjusted the temperature slightly. I want more information because the issue is not resolved. He said the wires are wired wrong but I didn’t get information on how to fix this. That was my first time getting the service from AHS and it was very easy to submit the claim. I just wished I would have a follow-up call from the company.

We've had Mario from American Plumbing come out a few times and he's awesome. We had a little stoppage. He was only here for a brief period of time and everything was fixed. Everything went well. We've had AHS for the past year and we appreciate how speedy they are with dispatching people when we have plumbing issues. I've been doing my claims online. When I call, it takes way longer. But it just takes a few minutes online.

Everything went well with the technicians for the heater that took forever to come on. They were really professional, friendly and very helpful. I found out a lot about my system. AHS is well recommended.

The experience was fast and efficient. I called and the guy came out the next day. He was very professional and on time. He called and let me know when he was coming. It took him at most 45 minutes to do what he had to do and he didn't leave a mess.

The plumbers that came recently were quick with their work and they did an excellent job. AHS is excellent as well.

We had a hot water heater that stopped working, and going online and filing the claim with American Home Shield was easy and fast. They got back with me right away. Stuff always breaks when you don't want it to. So with the hot water heater breaking right around New Year's, I expected Monday to be the earliest that we would get a technician out and that was exactly what happened. So, everything was exactly as expected. Kintex was a little late getting out but that happens. The tech was able to fix the problem while he was here. He didn't leave a mess and he answered some questions that we had on it. So all in all, it was a good experience.

JM Appliance ordered a part and put that part on. My machine still doesn't work. So they sent another person. That person came and said that I needed a different part. He ordered that different part. That person came this morning but the part didn't work. Now they're gone and my machine still doesn't work. Other than that, the customer service from American Home Shield is good and the people they sent out are fine.

When submitting a claim to American Home Shield, I sometimes get the runaround. The plumbing messed up and I called them, it might be a woman or a man who answered the phone. They sent a report and then, they said that I would probably get emailed. I was waiting and waiting but there was nothing. I called them and said that I called about plumbing and I didn’t get any email. Then I talked to somebody else. The guy that did my plumbing that Sunday after New Year was professional. He was on time and got the job done. I was pleased. But I had a rough time when my water heater went out. The guy called and let me know that he was gonna be in my house from 8:00 to noon. Then, 8 o’clock passed, then it got close to 10:00. I called his phone and he sent me a text, saying he’s in the middle of getting his house fixed up in the attic.

The dryer would turn on but it wouldn't work. When I called in, the contractor tried to contact me the same day. A guy came out and repaired the dryer the same day. He showed me the part that was bad on it. The dryer is working fine now. Everything was handled really quickly so I was pleased with that.

I submitted a claim online with AHS and their website is good. Hopwood Electric came right out. They had been here before because they put some ceiling fans in for me. I had a problem with the sockets in my kitchen. It was a loose plug. They changed it out and put a new one in there. Since they've been out, it has been operating great. My experience with AHS has been good, so far.

The claim was to resolve a furnace issue. And Dynasty Air came and they sent three different technicians to look at it. At the end of it all, they said that American Home Shield was not going to cover anything and that I should just buy a $13,000 system from them that was going to be adequate for the house. So, I elected to not go with them. And since I couldn't utilize another provider through AHS, I requested that I be reimbursed the money that it would cost me to get a trustworthy vendor out to fix my furnace. I wanted to use RJ Mechanical and they said that Air Dynasty would be the only vendor that I could use. I didn't feel comfortable using Air dynasty because it felt like they just wanted to try and upsell me and get a whole new system. I was very unhappy with how that proceeded.

It was very easy to submit a claim to American Home Shield. I called over the phone. The claim was for the heating. It was running and working but it wasn't blowing out heat. The contractor responded in less than 24 hours, and they scheduled the appointment, and was out within 24 hours. The technician was very pleasant and professional. He figured out the problem and fixed it in no time. It was a very professional and excellent experience.

My son said that the unit was making some noise and they seemed like they weren't getting enough heat out of it. The guy from Total Air Control went in and did something with the pilot, and then had them change the filter. He did the servicing on the whole system. It was Johnny-on-the-spot. He got there very quickly and I appreciated the efficiency on it.

The garbage disposal was not working so I called American Home Shield for service. I was charged $75 for a guy to come and was told that if it was not working, it would be replaced. But the guy was able to unjam it. He was professional.

American Home Shield sent Xclusive Appliance out for our claim on a refrigerator. It was leaking. We didn't know why it was leaking, and it was something that was continually happening. The tech found the problem. He actually showed me the problem. It was very obvious why it was leaking after he showed me what was wrong. He was very professional and thorough. He answered my questions when I asked him questions. He even took the time to show me exactly what the problem was and explained to me how I could keep it from happening again. He went really above and beyond what was asked of him.

My garage door wasn't going up right. It would get stuck and I have to push it up to help it go. The tech found the problem and fixed it right away. So far, everything has been good with AHS's claim process. I also have one pending claim for electricity and the tech said he had to submit the report to Home Shield and see if they're gonna cover it.