American Home Shield Reviews

Cities Appliance came and fixed our built-in combination microwave. The door on it wasn't closing properly and they had to replace a part and readjust a little item. Submitting claims to AHS works out fine for me. I call them on the phone and sometimes there is a lengthy wait. There was one time where the contractor never reached out to us and AHS found someone else who did call and we had the problem solved. You should probably get Home Shield. I've heard of other warranty companies like Center Point and how their coverage kind of sucks.

I've liked American Home Shield's service so far. I'm happy with them and plan to continue with them. Recently, I put in two claims at the same time and it was a good experience. One claim was for electric and the other one was for the dishwasher. For the electric issue, we have two outlets in one of the rooms then all of a sudden, none of them was working and the light fixture wasn't working either. But apparently it was due to loose wiring. It was a holiday weekend and the tech came pretty quickly. The time that it took for the repair was not that long either. He was also thorough, nice and friendly, too. Everything's been fine since the repair, but my other claim for the dishwasher wasn't completed. They needed to order a part because the door latch was broken. So I'm still waiting for them to call me back with that.

AHS is a great service. I recommend it. I wish that I could get service faster though. If things happen on the weekend, I always end up having to wait till Monday. But it was great Rob's Appliance Service. The guy has come out a couple of times. He's very clean.

American Home Shield worked through a property manager of ours. So it would be nice if they had an option to indicate if you were the occupant or if you were the owner-landlord of the property to help facilitate when things do go wrong. The contract is always confusing. The contract is in my name and I put down the property manager as the contact so they’ll contact her. But often, the communications go both ways or I don't find something out or the property manager doesn't find something out. It makes coordinating an appointment tough.

Our freezer would not keep ice cream hard. AAA Appliance Doctor came and replaced the compressor. They provided great service and everything with the freezer is fine now. The only problem I have is with my washer and dryer. I called on November 3rd and the Whirlpool tech came out. He said that there is a leak at the bottom of my washer and that he was gonna have to order several parts. He also said "They may not have these parts anymore. They may take a while.” I didn't hear from him for a while so I called Whirlpool and somebody there said they were ordering the parts and they haven't come in yet. It's been another couple of weeks and I have to put something under my washer every time I wash. I've had little things happen but I'm definitely pleased with American Home Shield. I've used them over the years for my rehab properties and never had any problems.

I rarely have any problems with American Home Shield. I've had them for years and they've been pretty consistent. The price has gone up a little bit over the many years I've been using them but I expect that. It's a very good bargain for what I pay because any one of those repairs would have cost me so much more. I got my entire AC unit replaced because I had them. I would never have been able to afford that if I hadn't been a member of them. They're helpful even for little-ticket items. My Christmas tree lights melted the cord that they were putting into the extension cord. The guy came out, got the piece of metal prong that was still stuck in the outlet, got it out and made sure nothing was on fire inside the walls. They saved my house. Recently, a guy came out and fixed my stove. He was in and out in 20 minutes. It was great.

I've never had a problem with American Home Shield and I use them at least once a year. Recently, Crispy Air & Heating was sent out. They diagnosed the problem, had the part for it, and fixed it.

AHS has competitive coverage but it's difficult to speak to a representative. The hold times are terrible. Recently, we had a call in but we decided to cancel it and fix it ourselves. It was about 35 minutes on hold. That's happened multiple times to me whenever I've had to call in and talk to somebody. But the website is very easy to use. I did a claim for the garbage disposal that was leaking at the bottom and I got the auto email saying that it's been allocated and I could contact them to set up an appointment or they'd contact me when I hadn't proactively called them once I got the notification with who it was assigned to. This time, the service was very prompt. They got out there much quicker than I expected. We've had them out a few times for different things over the last couple years and they remembered coming out here before. They got everything done. Unfortunately, they didn't test out the water and there was hardly any water pressure at all. I ended up having to take apart a faucet and get it to flow again.

Second time happens toilet send a tech. Stay for 5 minutes. Left a toilet leaking. I have to hire a plumber paid out of pocket. Need it an electrician. He was at my house 8 minutes. Left. Didn't resolve the problem.

Submitting claims to American Home Shield is too easy. I almost get skeptical that it's like, "Okay, what's the catch?". I do it online and usually, someone calls me within a few minutes. I had a leak underneath my kitchen sink. Tyler from Plumbing Pro Services came on time for my claim and he was fantastic. He called me with plenty of time to give me a heads up so I was prepared. He was also able to give me a really good recommendation for the repair work that would ultimately need to be done.

American Home Shield has been very good, so far. I prefer to call and talk with someone to submit a claim. But I had to repeat myself a bunch of times to the guy that I was talking with 'cause he didn't understand what I was saying. Other than that, we got it accomplished. R&R came out and fixed my fan in the bathroom. Their tech did a great job. He was very efficient and he tried to get it to work without replacing it but there was a broken part. He had to replace the whole fan vent. But it works good now. I was also asking him about some of my breakers in the apartment. He checked them for me and told me about them. It wasn't an emergency that they needed to be replaced, which was reassuring. I really liked the guy and he was very knowledgeable. They still have to come back for the microwave. I've got the needed part delivered and then a tech is going to come back and install it on the fifth of January.

I had a toilet that ran when I had replaced the flapper myself. So, when a tech person came in, he said, “Oh, your chain is too long.” He fixed that, tightened it up, and then when he left, it did not run. Then, he went into the other bathroom where I had problems with the shower. He said the cartridge needed to be replaced. He asked where the water shut-off was, and I'm a new owner to that place and I don't know where. He kind of looked around in the patio and he couldn't find it. He said to let them know when I find out where it is. In the meantime, an hour after he left, I noticed a high pitched hum. I went and turned my water off, and the high pitched hum stopped. My neighbors said there probably is a water shut off. I'm going to call a private plumber next time because I feel like the AHS contractors just do half the job. They do the very minimum because they're not paid for more. AHS pays for the least amount possible, and replacements are a last resort.

The claim was a waste of money because the person from Southwest Gas who told me that the furnace was not working didn't check the valve on it. The person who came from Doctor Cool showed me that the valve was closed, which was why the downstairs furnace was not working. He felt bad having to do that but he showed me that’s what it was. It was annoying that it was something so simple. But it happened with another claim I made with American Home Shield. A drain valve wasn’t open on the dishwasher and the guy showed up, and he took five minutes and did it. I can’t get my money back but it is what it is. Doctor Cool was wonderful and everything was great.

One of the good experiences that we had was with a rental property. The tenant told me that the person who went there was good and they fixed the issue. We also had an experience with American Home Shield before that wasn't the best experience, but it turned out good at the end. All in all, American Home Shield is professional, helpful and affordable. Most of the time, we are good.

Salyers Heat and Air came out in the summertime and fixed our air conditioning. A week ago, they came out again 'cause our heating wasn't working. The issue was something simple and they fixed it. Everything has been good since then. With American Home Shield, it's nice to know that there's somebody we can call. In the beginner, submitting a claim takes longer but now that's doing much better. We put the process in and by the next day, we get a call and an appointment set up. This warranty has saved us money.

The two guys that came were really efficient and quick. The damage that was happening because of that leak is being contained now because they fixed it that quick. They were pretty responsive too. But I need to call them back 'cause the new pipe that they put on there is still a little leaky.

The guy that was dispatched out here the first time didn't want to be here. He'd act like he was mad and frustrated and he wasn't friendly at all. He didn't even check the upstairs unit. He only went outside for 5 to 10 minutes and said, "Okay, this is what you need." I trusted him. After he got the part that he had said that my unit needed and he put it on, he said, "Well, you're good to go." I said, "All right. No problem." We then came to find out that that wasn't the problem. A day later, we were having the same problem. I thought, "Well, maybe it just takes time," and it wasn't. I called the guy back and he said, "No, I put the part on there. I know it was fixed. I know it was working before I left." I said, "You put the part on, you were only here for 10 minutes. So what do you want me to do?"

When I made a claim, the technician came out the next day and he was very thorough. He explained everything and fixed my issue. Everything has been working fine since then. But then, the tech said that I have a leak in my drain that needs to be fixed. I'm waiting to hear back from AHS to see if the claim for that is gonna be approved or not.

Our pool pump stopped working properly. A.V. Hawaiian got here when they said they were going to be. They were awesome and they took care of the problem. The pump’s working again. American Home Shield sent somebody right away and the problem was solved. I was very satisfied. They did well the first time, so hopefully, it would continue.

I had an emergency situation and it was a little bit difficult for me to get in touch with Climate Masters because it was after hours. We called American Home Shield asking why Climate Masters wasn't picking up the phone. The rep said, “Well, hang on a minute, and we'll do what we can do.” Within three minutes, the rep had gotten in touch with Climate Masters. She put them on the emergency route to us and they got in touch with us. Climate Masters said they would have someone come out and they did. They came out super late. It was 9:45 at night. But the guy couldn't have been nicer. It was a crappy experience that turned wonderful. So we're very grateful. It's a great service.

My washer caught fire because of a loose wire. I put a claim under washer and dryer because I wasn't sure which one was actually messed up because it was stackable. When the techs came out, they found the wire then said that while they were here they were going to go ahead and replace a part that they felt was going to be an issue down the line. That was a positive thing.

The outside unit of our heater froze up. I was told that AC Wizard would be coming on the day that they came and gave me a window. The contractor also called and told me who was coming out and the whole bit. So everything was really very good. The tech who came out checked the unit and it still worked very well. He said that sometimes the outside unit would just freeze up 'cause we had some cold weather. I've had American Home Shield for a long time. The claims process is very easy and they've done very well.

Our dishwasher was not draining and when the techs got here, they searched both of the pipes to see, with water coming through. One of the pipes was clogged, so they put vinegar in the dishwasher with the rinse cycle on. That cleared up the blockage and it started to drain. Everything is fixed.

The washing machine kept going off on a suds code and not proper drainage. The claims process was good and the guys who came out were nice and professional. They found the problem. They ordered a hose and got it taken care of. Then yesterday, my refrigerator died. And I have spoken to American Home Shield about it. So far, it's been great with them. Everything has been done on time and there have been absolutely no issues. I'm very happy.

I was having a total backup. I had it in my toilet and in my tub. When I submitted my claim to American Home Shield, the rep gave me references on different plumbing businesses. I told her which one I wanted to go with and she set up my claim. The contractor called me and the tech came. He was very informative. He told me what might have been my problem and he didn't take long to fix it.

The contractor came out and worked on my dishwasher. The guy was very polite and courteous. Then my dryer went out. One of the roller bearings on the drum was cracked and the tech came over. This last time, it wasn't heating but the same dryer. The tech came in, serviced it, found a bad relay and fixed it. In a matter of minutes, he was done. There is one thing though. I've got carpets upstairs and the gentleman that came by did not have booties for the carpet. But I had spares, so I let him borrow those and he kept them. Still, American Home Shield is a great service. I got the $100 deductible one, which has a little bit more coverage. I'm completely happy. I have a problem, I give AHS a call and they schedule a timeframe, and the guys come out here. They are equipped and courteous.

American Home Shield is almost like car insurance. I've been paying for car insurance since 1994 and I've never needed it until three or four years ago. It's a peace of mind knowing that it's gonna take care of me when I need it. I don't feel that way with American Home Shield. In the three times I've ever needed it, it has been a disaster. Last year, the air went out and it took two months for someone to respond. By that time, it was winter so I didn't need the air anymore. I ended up calling back in to have someone come out when it got a little bit warmer again and it worked out okay. But the initial experience was horrible.

We're real pleased with everything we've done with AHS so far. My most recent claim was for a furnace and blower motor that had gone out. The experience was fine. It's all online and it goes very quickly. They also update you via text so you always know what's happening. The only issue that I have with having a home warranty is it takes at least 24 business hours before you get a call. I have a feeling as a home warranty user, you kind of go to the bottom of their queue.

There were some issues with the boiler system. There was a leak and it was kinda making a noise. It was kinda caused by the leak with the water in the system. Then there was a valve that automatically blows water back in that had to be replaced because it wasn't working correctly. The tech was very professional, very friendly and he did a good job. He had to get a part and come back. Because at the time, he knew the leak and he had the gaskets. But the valve thing that automatically fills the system, he didn't know about it until he started diagnosing it and learned that he had to get that part. He came back another day and finished that up. Overall, the process with American Home Shield was smooth and everything went well. I used their online tool to schedule the service and everything was set up and done.

We had a toilet upstairs and one of my kiddos was flushing. The handle was staying stuck down and it seemed to be outdated and partially broken on the inside of the toilet. And so, we had to get all that fixed. The contractor didn’t think they were gonna make it till Monday and this was on a Friday. I explained that my wife is nine months pregnant, we have four kids and had family coming in. If there was any way they could make it happen, we would appreciate it. They moved things around for us to make sure it happened. Everything is working great now and we haven’t had a single issue with it since. With having four kids like we do and two adults, and then another one on the way, that's saying something. It was good to see that American Home Shield works and that it panned out on our first experience. So after that, hopefully, we won’t need them again. But we’re excited if we do. We know that it'll actually work.

I had a case open due to flooding in my bathroom. The plumber diagnosed what it was and he couldn't handle it. They referred the information back to Home Shield. I talked to them and said I need somebody out here that day and a new contractor was out on the same day. There have been numerous breakdowns that I've had that have been replaced or repaired.

The biggest problem I have with American Home Shield is I have fourplexes that are covered and they put down on their computer **, 1 to 4. I tell them all the time to put the apartment number down because I have apartments 1, 2, 3, and 4. They never, ever put the apartment number down. For example, the water heater in number 2 goes. When I call up for that unit, they come in and they repair it. The next month, I have a problem with the water heater for number 3. They tell me I just got a water heater and I say, “No, I got a water heater in ** number 2, not number 3." I'm having that problem right now with another fourplex.

I had a school in my home and the heater went out. I had to get some heat immediately in my house. When American Home Shield sent someone out, the company that had come out to do the preview to see whatever was going on found a problem that AHS said they didn't see. It was this leak that was in the floor. So, they sent somebody out and AHS wanted to cut a big hole in my wall where there was a window the techs could easily get in to. The AHS said they couldn't get in there with a heater but the techs did. So, I had to choose not to use Home Shield. Instead, we did a buyout and they told me what they would pay towards the job which was about $800. We were stuck with the big deal so I don't even know why we have American Home Shield.

I have nine contracts now with American Home Shield. When the washing machine was leaking, I made a claim online and the AHS website was easy to use. A tech came relatively quickly. This claim was good. AHS is very black and white. They are good if it’s an easy one-time fix and if they are lucky enough to send a good provider. Williams Dependable was one of their providers and they were great. But the moment a claim is not an easy fix, there's a delay and it's a struggle. I had a claim that I had to submit to arbitration. There was a water heater replacement that went terrible over a month ago. AHS only offered a fraction of the replacement cost for no good reason. The arbitration claim was won and they settled it right away. AHS canceled my policy on that one. Interestingly, they didn’t cancel my other policies with them.

I have a top stove and a separate oven. The oven is next to it in another location and it was not cooking correctly. P. G. Appliance Service came in PPE-prepared. They spoke plain English instead of electrical English to me, so I was able to understand it. Their service was great. When the guy looked under there, he noticed that it was busted at the top where the boiler gears come on, that was why it wasn't getting hot because I couldn't broil anything in my oven. He said he was going to put in a thing to let him know if it couldn't be repaired. I just wish he was able to fix it.

Alvarez Plumbing Services did a great job. They fixed the problem in less than five minutes. They were courteous and on time. They didn’t have to come back. I've been with American Home Shield for a long time and they've always come through for me. I share my comments about them all the time.

Affordable Appliance Repair was dispatched to repair my dishwasher for the detergent dispenser. The guy was very helpful. He had to come back and got it all taken care of the second time. Everything's been working good ever since.

My heat was on 68 and would start off fine. Then, it would start to run cold like air conditioning, and the house would go down to 63 overnight. The tech was able to do the repair the same day and everything's been working fine since. I submitted the claim to American Home Shield on a Friday so they were able to come out that day but if something happened over the weekend, I would have been stuck. They weren't gonna send anybody out until Monday and that would have been bad. The contractor and the process were both great, but I'm glad it wasn't the weekend. By having AHS, I don't have to look for a contractor because if you don't have one, you don't know if they're reputable and there is no accountability.

The water heater was leaking. I called AHS and I was told that within 24 hours, we’d get a call from the contractor. It was at night when I put the call in and I got a call the next day. The tech from Tangeman Plumbing & Sewer Service came out and replaced the water heater. It is just running perfect. It's hard to do without water so I was really glad that he was able to get here and get it replaced.

Recently, I had a plumbing issue. The company came out Thursday, but I already fixed it the Sunday before. They did preventive stuff, but they weren't able to actually see it when it was clogged. Then I had another problem this past weekend and it was a long weekend. I had to reopen the case and it had to go through different people. I wish I could have left it, but that was my only downstairs bathroom, so I ended up fixing that too with the plunger and a snake. I would suggest that American Home Shield should keep the case open until I'm sure that something is fixed.

I originally put in the claim for the oven back in September and there was a big mix up with the people that my wife was contacting and talking. They offered her a cash out so my wife was under the assumption that it meant they will replace the oven by paying for the oven. Nobody explained to my wife what the cash-out processes is. After I took over and I started communicating with them, I came to find out that the cash-out was only for parts and labor. So it was a mess. I pay my monthly dues every month, and if I have a problem, I expect for the problem to be fixed.

We had a sewer smell in part of the house. We were just trying to see if there was a plugged sewer, and that's about all that is covered under that. American Home Shield sent out a man from Pipe Down Services Incorporation. He looked at it and said that everything was clear. I called a local plumber to come out and do a smoke test on the sewer system and in the house. We found the leak and they repaired it. There weren't any plugged pipes so he was done as far as the coverage went. American Home Shield was easy to work with. They got somebody out here quickly for being around just before the holidays. I was thrilled with that.

I have a four-car garage and on my wife's side of the garage, whenever the sun shines into the sensors, they wouldn't let the garage door close. Twilight Electric showed up promptly. The techs changed out the garage door opener and got it working. They got it done in about an hour and a half. We got AHS at our previous house in 2013 and I've used them every year since then. I'm glad that when we moved into this house, I transferred the warranty over.

Our refrigerator just completely stopped working. We submitted that claim online, so it was pretty easy. However, it took a week to get the contractor out, and then it took another week for the part to come in. Other than that, the contractor was very nice. Everything works good now. Usually, American Home Shield is able to get somebody else fast. I understand the whole situation with COVID. It's why it probably took a bit longer. But it has always been very easy. No-nonsense.

We had no heat and our unit wouldn't come on. The tech who came out was very knowledgeable. He repaired the unit and I was thrilled. I've been with AHS for 10 years and their claim process has been great. The only problem was that we had to wait a week. The first contractor that American Home Shield suggested wasn't going to be able to come out for a couple of weeks. So, I called American Shield back. Their reps were very helpful. They worked with me and assigned my claim to another contractor who got out as soon as they could. They were out in less than a week. I was very happy with the service.

Before I bought this house, my mother owned it. My mom has other properties and she's always used American Home Shield. I told my neighbor and my aunt that they need to get American Home Shield too. Recently, I didn't have a heater so I called them and they sent someone out right away. The contractor called a couple days later. They came and diagnosed the problem. They had to order the part so it took a while. Then they came back a second time to install the part but something else happened or they didn't order enough parts. They ended up having to come four times and they finally got it going. They were great about it and told me what they were doing. They were very nice and professional. They came with masks and called me before they got here. The receptionist also called me and let me know that they ordered the part. When it was going to be late, she did and squeezed me in for the day that the part came in.

I keep wanting to cancel my warranty with American Home Shield because every time I have a major issue, it’s not covered. For little things, it’s easy and great but for big ones, AHS never helped me and it’s a big headache. I have to keep calling for the contractor to come in.

Communication has been difficult or nonexistent. When I call American Home Shield for updates or answers, they're not able to give me any information. The reps keep me on hold for a long period of time while they're trying to figure things out. Also, I would like reps to be able to speak English. I can tell that they don't understand what I'm saying 'cause they just keep repeating the same thing no matter what question I have and that's very frustrating.

I had an issue with the furnace and when I called American Home Shield, both reps I spoke with were professional and helpful. AHS is a very good service.

The heater in our house went out. My wife put in an online work order and A-US Air Conditioning of Texas called the same day. They were at our place on Monday and they provided excellent service. The tech repaired the heater and I got a good temperature in my home instead of being really cold. The heater has been working perfectly since they have been out.

Our downstairs heat went out. So we figured it was the furnace. We called American Home Shield for them to come and service it or take a look. Calling in was pretty easy. The technician was very nice. He came with a mask on. I appreciated that because we have kids at the house. He just went in there, spent a little bit of time trying to figure out what was going on with it, and he was able to find the issue.

I’m not happy with American Home Shield. I'm pregnant and I have a baby, and they let us go without hot water throughout the whole house for seven days. It was the worst experience ever. Our water heater was old and corroded and it stopped working. So we called American Home Shield the second it went out and they said that we were covered. Then they just stopped talking. There was no communication for three days. This should have been fixed that Saturday but instead, it was fixed just today.

My boss filed a claim on the phone for a water leak from the copper pipe from the water heater. I had to follow up on it for her a couple of times. I was with her when Reliable Plumbing came. They inspected the situation and said that it was definitely a leak. They went out, got their tools, came in, and started to work. They cut part of the pipe where it was leaking and replaced that. They said goodbye and thank you very much. It's working well. She was very happy with the plumbing company. At least there were two young men and so she thought that they might be too young to know what was going on. But evidently, they knew how to do the work.

Clearwater Pool & Spa's tech was nice. He looked at my pool pump, ordered the parts, and then he came back and did the job. I've had two claims before and they have been perfect every time. This time, AHS sent me a notice saying that my claim was denied because of some code violations. I called them and they said they were not gonna pay for it. I called the technician and asked what was going on. He said, "Nothing. AHS paid for the claim". So, I don't know what happened there.

The guy from Diamond Garage Doors has been here a week before and then the garage door stopped opening. So I asked him to come back and he said that it just needed to be reprogrammed. He was very efficient. I also had a claim for my furnace with Enchantment Refrigeration and it was excellent. Overall, everyone that American Home Shield sent out was extremely professional. They said what they were going to do and they did it.

Fire and Ice Heating and Cooling was amazing and really honest. In one of my zones, my unit was not blowing hot air and it would say that the auxiliary heat kicked out. Fire and Ice's guy came on time and put shoe covers on. He found that the issue was a simple thing and that the compressor outside was just frozen. He defrosted it and the unit works fine. It was funny because someone came to see that unit before and that HVAC guy said that I needed a whole new system and gave me a quote for 5,500. I made the mistake of telling that to the Fire and Ice Guy because he could have easily said I needed a whole new unit. He said I don't need a new one.

The contractor who came out for the water heater repair was very professional. He had to replace a motor assembly and he went back to his office, got a new one, and got everything ready to go. When he returned, all he had to do was bolt it back on. We were without a heater for two days so we appreciated the service.

I've used American Home Shield about six times. The first was for my air condition. Every season, like in the spring, the air conditioning and heating people will give a $75 service charge that they come down, inspect, and make sure everything's working well with the air conditioner. Then, in the fall, it’s $130, which still isn't bad, and they check the heater unit out. Now, they came down and checked it, found something was wrong, called American Home Shield, and said that a part was getting worn. They asked to fix it and they would come out soon. AHS got that discount.

Our fuse box is 30 plus years old and we have issues with fuses popping frequently. I feel like the fuse box needs to be updated but the guy said that's not an issue that American Home Shield will cover. All he did was rearrange a few things in the fuse box and called it a day. We also called AHS 15 days ago for our furnace and it is still out. They sent out a company that checked it and diagnosed the problem. They said they ordered a part and we're still waiting on them to come back with the part to fix it. We've had some pretty cold temperature here on Ohio and it makes it a little difficult trying to stay warm in your house whenever the temperatures are down around zero. AHS could improve on their customer service. You can't get ahold of a human at all. If you need to talk to somebody about an issue, you got to go through their computer-generated process and it takes forever to try to get anything accomplished with that thing.

I submitted a claim online to American Home Shield and just to make sure it went through, I called and their reps verified that everything had gone through. They told me the name of the company that would be calling me. That went very smoothly. Warhold Mechanicals was fantastic. They came right out at the time that they called and went to work. The techs loved the dogs even though the dogs were annoying and they were very friendly. They worked until the job was completed 100% and then cleaned up. AHS is very easy to use. You should invest in it.

The light bulbs in the ceiling fan weren't working. Everything was fine with the service.

There was a leak in the house, we had the pipe bust, and the basement was flooded as a result of the leaking. We made an initial request. When the guy came, he said that the bust wasn't inside the house and American Home Shield didn't cover it. But the effect was felt inside the house and it affected even the walls and all these things. We spent almost 4,000 fixing it. Recently, we had no heat in the house. The system stopped working. We requested service on Friday and it took three days to get it rectified, and we had a baby in the house. I had to be calling and escalating it. The contractor didn't come till about 3:00 PM on Monday. He was very cordial and got it working right then. My satisfaction was that the job was done. But it took time for him to come.

The tub drain was leaking into the basement and the service from the contractor was excellent. My little boys were excited to see someone using tools and the repair guy had little boys too so he was very kind and indulgent of them being all over his space while he was using his tools. So, the service was great. He arrived right on time and got it handled. American Home Shield had an intuitive interface on the website. They had great alerts and information on what was going on and why that was happening as well as a great pick for a contractor. I got email and also got text when the schedule was going to be. And on the day of, got a text from the actual company with a picture and a quick bio of who was showing up. The whole experience was very timely and handled fast and efficiently.

I was a little bit disappointed with American Home Shield. I called and scheduled an appointment for my air conditioners to be serviced. They scheduled for someone to come out, and when the young man came, he discovered that we had two air conditioners. Nobody told him anything about that. He only changed the filter on one of my air conditioners and said that I would have to make another call for him to come out again. I called and the lady said that she'd schedule me and let them know that I needed another person to come out and do that. I told the guy while he was here that American Home Shield already put in a work order for him to come back. I called American Home Shield back again because I didn’t hear anything, and I talked to a guy that sounded like an Indian.

I've had positive experiences with American Home Shield, except one being my dishwasher. It doesn't work and I need to buy another one. I've been here five years and I've lived it out. I was hoping I could get help on their end for it, but they were never able to justify it even though the repair people even said I needed it. They were able to cover it, and my plan said to cover it, but they disagreed with the multiple people and I didn’t know their reasoning. It needed to be replaced.

There was a leak on the pipe inside of the wall where the water heater is. Ark La Flow came out and they diagnosed what the problem was. The first time they came, they thought it was stopped up. The guy couldn't find it, but he had it where someone else came because I had to call back and tell them that it was still leaking. Immediately, they sent someone back and that person kept working until he found what the problem was, which was inside of the wall. They fixed that and they got it completed, but filled out a claim for someone to come and fix the drywall once they were done. Someone came out today to fix the drywall and I just got a text from them a few minutes ago letting me know that they had completed the job.

I made a service request on March 29, 2020 for heat pump shutting off. It took AHS a total of four months to replace the compressor on my heat pump after two HVAC contractors abandoned the job. The request was assigned to a third contractor who installed the compressor on July 29, 2020. I was without heat then air conditioning for a 4 month period. I had to purchase fans and portable air conditioners to keep my home at a tolerable temperature as the home is occupied by two adults in their nineties with health issues.

13 days later and still waiting on AHS to approve the work to be done to fix my heat and hot water issues. No call backs from a supervisor and their standard answer is something will be done in 24-48 hours. On 12/10/20 my water heater and boiler stopped working. Temperature outside was 37 degrees and was dropping and it was expected to be in the 30s overnight.

I've been with them for Years! Never had a problem until Oct when I lost power, electric co said our 100 amp breakers were the problem. Repeated calls, every time I called, got a different person who gave wrong information. Asked

Sometimes, I've had success with AHS, and most other times, I haven't. On my home, my furnace stopped communicating with the thermostat so I couldn’t get my heat on. The techs were really nice and tried for a long time but they weren’t able to resolve my issues though I paid for it. I had my electrician come out and fix it.

The main gear spindle broke inside our garage door opener. The unit needed to be replaced. I sent pictures to Pender because they asked, so they could show up with the right equipment or the right parts. They fixed it in an hour. It took them about two days to get to me, but it was not an emergency. They did great work and cleaned up after themselves. They even offered to take away the old garage door opener. I was very happy with their service.

The guy was on time and professional. The lint trap wasn't going back into the dryer and there seemed to be a bead that was stuck down in there. He popped the bead out and that was it. I kind of thought that he would look at the dryer in general to make sure everything was functioning okay. So, that was a little disappointing. The fact that I paid $100 to have a bead removed was also problematic to me. I didn't expect it to be that much for him to come in and diagnose what was going on. I've had to call in other repair people. It was $50 for them to come in to look at it then if there was additional work that needed to be done, $50 was added to the total bill. I guess it's my fault that I don’t understand the process. I thought that the visit was less than $100. But it is what it is. I'm sure I'll need it again later.

Our clothes dryer wouldn’t shut off. We could set the timer on wherever we want it to and when we come back, it still runs. We called American Home Shield and they sent a Sears guy out. He did whatever he does and declared at some point that it was all done and working and off he went. In the ensuing days, my wife said that it was still doing the same thing. Just for the sake of safety, I tried it myself and it was also what my wife said.

I switched to American Home Shield and they are so much better. Recently, my unit wasn't kicking on at night. So, when it was cold out, it would only blow out cold air, but during the day, it would blow out warm air. You go online, submit the claim and your copay. I had the person called within a day to set it up. It has been quick and easy on that aspect.

U.S. Plumbing came out on time and they were able to resolve my issues in a timely manner. I was happy with the services. The tech was excellent. He took his shoes off while entering the home and he cleaned up after himself when he finished doing his work. American Home Shield gives you peace of mind if you have any home appliances that break down. Also for plumbing issues, you don't have to worry about finding a plumber. You just reach out to American Home Shield and get it covered. I submitted two claims online and within minutes, I got an email response telling me who was going to come out and gave me their contact information. I was able to make an appointment with that company quickly and everything went well.

We had a pool pump that went out and the techs took care of it. They came out pretty quickly, and were able to come back to diagnose and they were able to come out after about five days and fix it. They did a good job. I'm happy with American Home Shield's service. They're good.

I've had two claims to American Home Shield. The latest one was for a washing machine and the icemaker on the refrigerator. The service people came out and said that they couldn't fix it. On the washing machine, I talked to a guy on December the 10th and he told me that they were mailing us a check, and we still haven't received the check. We bought our washing machine back around the middle of November.

I wasn't getting any hot water or water pressure going into my shower. Submitting the claim was pretty simple. I paid upfront and then they let me know what company was gonna go out. They emailed me the name of the company that was gonna come here and then on the day of the install, they sent an email with the technician’s face and the ETA on when they were gonna arrive. So that was pretty cool. When the technician came out, he was there within five to 10 minutes, and then he got it fixed. The technician answered all my questions and then showed me what was going on. Everything went smoothly. He got the job done that needed to be done. I've been with American Home Shield for quite a while. Any problems that occur at my house, I don't hesitate to call them.

When submitting a claim, I just call them and then they take $125 out of my credit card. The service has been mostly very good. The people they've sent has been very good. But it took me forever to get ahold of American Home Shield one time I contacted them. I couldn't get through for a couple of days, and I was calling as often as I had a chance. I called somebody and they said they couldn't get through either. But I've called them about three times since and I've gotten through fine.

The claims process with American Home Shield was very quick. I called and they told me they would dispatch someone. I got a call shortly thereafter from the company saying they had been dispatched and would be there within a day or two. The new microwave is working fine. The tech initially fixed a part in it. They found what was wrong but it went out again very shortly after. They determined it was a defect in the actual microwave oven. So, they replaced the whole thing. It was a different model and it was an upgrade. It seems to be nicer and better than the first one, and it works. American Home Shield did a good job. The other claim I had with them was a stopped-up toilet. I got a quick and excellent response both times. The technicians took care of it. They were very nice people and they seemed very professional. So, that’s always important. My renewal is coming up early next year and I plan to renew with AHS.

I usually get a call right away after I make my service request with American Home Shield. My recent claim was for the garbage disposal and for some frozen up levers on two different bathtubs. I got a call in no time and the young man that came took care of them quickly. I was pleased with the service. I also had American Home Shield send someone out for an oven that the circuit board was shot and for other plumbing issues not recently.

It’s not easy submitting a claim to American Home Shield because it takes time for them to answer. They have a lot of calls and sometimes, you need to wait a little longer. But the tech came for the heater and fixed the problem. I had only one bad issue with AHS because one technician came over and said that he was gonna fix it. But then, AHS sent another one. And another one who was younger. They didn’t do anything because it was supposed to be our fault. It was not logical but they AHS had the rules. Still, the other things that they fixed were good and I’m still with them.

Our unit wasn't blowing cool air or warm air very hard, but especially not cool air. So, Seabolt's Heating and Cooling did Freon and fixed the problem. They were a father-son pair and they were a super great team. They were very professional and kind. The heating bill is better and the heat holds better now. When you set up an appointment with American Home Shield, it takes quite a long time. If you make the phone call, the answering center sounds like it's outsourced that it takes about an hour to resolve any problems or to set up the appointment. I have a girlfriend that I've recommended Home Shield to and she has the same concern. Everybody I've talked to says the same thing. I wish it's easier to set up the appointment.

We have a two-storey townhouse. If you go upstairs, one of the bathrooms, you turn the hot water on, you can't leave your hand underneath the hot water because it gets so hot. You went to the tub, same thing. Five seconds, the water is steaming hot. That's fine. Then you mix it with cold, and you take a warm shower.

The ice maker was broken. Express Appliance Services came in and said the parts were not good, so they had to order those. However, it's been three times they came here to repair it, but still, it's not working. I booked an appointment again for that and they're coming next week. Hopefully, if it gets fixed up, we'll be happy, or else, I don't know what's going to happen. American Home Shield always responds over the phone. They explain to me in a way what has to be done and pretty much, everything is clear to me. That's where we have been continuing with them. They book the things and they take the notes as well, so that's good.

At first, Appliance Hero said they couldn't get me in for a couple of weeks. Then they had a cancellation so they called me back within an hour and was able to get me in within a day or two. The service was for the washer and an upright deep freezer. I was able to put them on the same claim because it was the same company. They had to order the part for the upright freezer. So they came back out the next week with the part and fixed that. It was a good experience.

I called AHS at 10:00 at night for my furnace that wasn't working. The person that I talked to gave me the name and the number of the contractor. He told me it would be 24 to 48 hours for the contractor to get in touch with me and he also gave me the contractor's information. I called the next day morning and the guy was very nice about it. He told me he'd try to get me in by three o'clock in the afternoon. I called to follow up and he said he'd be on his way and that he had to do an install. He came along with a worker and did what needed to be done. They had masks and foot coverings on and were very professional. The only disappointing part was I was on hold for a long time. Also, I have a couple of friends that have American Home Shield and they pay less of a deductible than I pay. Both of them have houses and I have a condo.

I've had American Home Shield before on other properties and my past experience was not so good. Every time they'd send somebody out, it would take forever for anybody to show up. There was an AC guy that came out and tried to tell me that my unit wasn’t covered and I had every coverage available. I found out later I was right, he was wrong, so they sent somebody else out. But that was aggravating because I had to wait two or three weeks for anybody to show up. I was really tempted not to go with American Home Shield again, but a friend of mine told me that they had improved and so I did. So far, it has been better. Big D Key recently came in and rekeyed my locks. The guy was nice. Then I looked at my bank account this morning, and for the rekey, it was $75 that came out. But then whenever they came out and checked my washer and dryer, it was $80 and some change. I was just curious as to what the difference was. It was not a big deal.

The garbage disposal lasted a good while. But the inside had rotted out and the seals would not seals. That was where the water kept leaking. It was very easy to submit a claim for that and the guy from Patriot Plumbing who came out was great. He ended up replacing the garbage disposal. He did his thing and then he was gone. American Home Shield has been wonderful. I've dealt with them on a few occasions for different things. When we have something that's broken, of course, we want it to be fixed now. But when it comes to an issue that one of the appliances is as old as some of the ones I have, they have to see if they can fix the unit first and if they can't, they'll replace it. They got to check if they could find parts first. So on my end, I had to learn to have patience. But on other occasions, they've been great all the way around.

I had a guy doing some work under my house and he noticed that one of the air conditioning ducts was laying on the ground. I filed a claim with American Home Shield and a contractor came out. It turned out that part of the ducting had come off and there was a hole and was blowing hot air. They fixed that and got the ducting reconnected, so it is working properly. But when they were submitting what they did to AHS, the lady hit the wrong button. I got an email saying that what they did wasn't covered. I called them back and they checked into it. They found out that when the lady was doing her submission online, she hit the wrong spot. They corrected it and it was all taken care of.

My thermostat was not communicating with the unit and when the repair people came in, they replaced a fuse that they said it was short on. The next day, the unit did the same thing. The guys back came in, and they said that we needed to have a part that would take five days for it to arrive. I told the guy it was unacceptable because it was going to be cold. We are older people and we cannot go through the heat or the cold. I spoke with American Home Shield. They sent a text, so the repair people came in and they replaced a whole part. They found the part right away, and it's been working fine.

Submitting my garbage disposal claim was a little challenging because I didn't see the option for the garbage disposal on my first attempt. But on my second attempt, I paid closer attention and located it. Then, a contractor was sent out very fast. The service person was very professional. He discovered the issue immediately and took care of it right away. Everything has been working perfectly since.

Ace’s Garage Door did a terrific job. The tech was very friendly. He aligned the door and then found that the sprocket inside the garage door opener was broken. He had one and he replaced it. Right now, it’s working fine. American Home Shield got somebody out right away, which I really appreciated so my wife could get in and out of the garage with her car. He came out and called me before he came and did the repair. It worked out very well so I appreciate it very much.

Once I submitted the claim for the heating, American Home Shield said that the contractor should contact me within 24 hours, and they literally contacted me within 24 seconds. They were good from the moment I hung up from American Home Shield to say I needed a service. They came the next day. The guy was very prompt to diagnose, and very fast to fix the problem too. So far, so good.

The water line of the ice maker that was hooked up to our refrigerator was leaking and the contractor who came was fantastic. I thought the ice maker wasn’t working at first but it started working. I called the plumber back though because I was worried about plumbing issues. He told me how to check it and what I should look for. He said he would come right back if he needed to. He was awesome. I recommended American Home Shield to my mom and she wanted information on it.

I had two claims to Home Shield at the same time. I had the plumbing issue, which we haven't been able to resolve yet. Then, they did resolve the AC unit issue at my Hatcher house. It wasn't working. So, I called Home Shield and the guy came out and he said, "Oh, it's your blower fan." He ordered it and that took a couple days. Then, he came back and put it in. Then he said, "Oh, now it's your motor." So then, they ordered the motor, and another guy came out and put that in, and now it's working great. They were pleasurable. They're on top of it pretty much right away as soon as you call.

AHS has been very beneficial. Any time we've had something come up, we've been able to call and get someone out. Recently, we had a plumbing issue where a seal needed to be replaced and the plumbers got it done quickly.

When our dishwasher stopped working altogether, a good company came and our interaction was great. The guys knew what they were doing as well. Unfortunately, they were unable to repair the dishwasher. There's no power to it at all. They resubmitted the claim and now we're in the process of getting a new dishwasher delivered. I've been in touch with the folks last week, but I haven't heard from them since then. It was a holiday so I'm sure I'll hear something from them this week. So far, American Home Shield’s always been on point. We have a problem, submit a claim, and they send somebody out quick. It's been good. I would advise people to at least look into them and see if it works for them the way it works to me.

Guaranteed Door Service was nice to work with. They came exactly when they told me they would be there, and handled the issue quickly. They fixed the problem and got it all done. It took them about an hour, so it was perfect. When we were having problems with our oven fan, a gentleman came out and had to order a part. That has been a few weeks. The tech thought the part would be in the week after Thanksgiving. We were going to give him until after the holiday, and then give him a call to check in. Other than that, using American Home Shield has been easy. I appreciate it.

The claim was for a water heater. It just had this weird leak and overflow. So, I set up through Home Shield, they had Adam’s Water Heater come out. The tech came out the next day, looked at it, took him about five minutes, and said, “Yes, flowing in and you need a new water heater.” That one was bad because it was old. He left, Home Shield then called me and said that it was covered, but the additional work, which were our modifications, wasn't.

We've been happy with AHS for the most part. Our biggest complaint would be last year when our refrigerator had troubles. We had somebody come out to repair it and they came out pretty much every other week. They'd make some minor repairs, think it was fixed, and then it would show the same problem again in a few days so we'd have to have somebody come back out. We were without a properly working refrigerator for three months. All the while, we were talking with the technicians and they were saying that they honestly didn't think that the refrigerator could be repaired but they couldn't get the permission to get it replaced until three months later. Other than that, we had a plumbing issue recently and our experience was good. Whitney Holdings fixed a couple of leaks underneath our sink. The repair was done really quickly and it has held up.

I used them to have a seasonal AC and heating checkup and it went well. It was pretty easy to submit a claim through the online portal. I was happy with the technician that came out. He wore little booties to cover his shoes. He was very professional. Having American Home Shield is a great way to get coverage for your home system so that you don't have too large of out of pocket costs when getting repairs.

Every time we've needed American Home Shield, they've been professional, right on trying to help us get someone out here as quick as possible, checking with the contractors and getting them notified and setting up a date. Recently, the heat wasn't working and we thought it needed Freon. Anytime Air Conditioning and Heating came out and went to check the air conditioning unit to make sure the Freon wasn't low. Then they checked the thermostat and found that it was not working. They put in a new one.

The tech was amazing. He showed up on time and was very professional. He got his job done and didn't mess around. He was quick, efficient and courteous.

A tech came out for an air conditioner claim. All he did was take a water hose, run it through the unit, and cleared it out. He told me to do that every two months. But he didn't check the unit. A supervisor came out too and told me they couldn't do anything until the unit went out. That didn't make me feel good. My air conditioning bill is astronomical and it's not funny. My neighbor's electrical bill is so much lower than mine. One guy told me his bill was $600 and he runs his air conditioner more than I do.

I've had American Home Shield since my first home, which I purchased in 2007, and in each of the properties I move into, I would carry AHS over to the next property. But I would like to be able to talk to somebody who I can understand and who understands what I'm saying. Also, when I call and I'm having issues, I would like to have somebody call me back that can explain to me what's going on.

My AC heating unit was not turning on. Submitting the claim for it was very easy. American Home Shield wanted to send the contractor out the very next week. But with the way I work, I had to do some changes to get the contractor out on a Saturday to fit my schedule. So it only took about two and a half weeks. The experience was very easy when the technician came out. He had everything on hand and he repaired it in an hour. It was very fast.

There was a broken blower wheel in our furnace. The tech who came out was wonderful. Our furnace is quite old. And the tech had to get a part that day and come back. Submitting a claim with American Home Shield is pretty easy to do. But over the past two years, the basis for their policies is rooted in taking the cheapest route. So they will fix something to death until it can't be fixed anymore. I signed up for another year. So, that is something that we're learning about them and buying another policy goes with that understanding.

The guy who came for my service request fixed my dishwasher but he wasn’t able to fix my refrigerator. He told me it was the compressor and they are going to replace it because it’s dying and they have to get it through the store. I had a good experience on the whole.

I called at two separate times, one for a washer and one for a dryer. The technicians that came out were very good. They repaired them.

It took a long time to schedule the service but now the washer is working. When I had an issue with the range, the guy came after two and a half months. But he did not brought the igniter. For the refrigerator, one guy changed the motor from the back, but I’m having a very hard issue. The temperature shows 38, but in the box, everything is getting frozen. They are almost like solid ice. Even the milk in the bottom frozen. But everything is working inside. The water and ice are coming. The issue has been going on and off. It was very hard to get hold of anyone in American Home Shield. Also, their people don’t tell me how to proceed. They always say that they are waiting on the product or parts. But when you're waiting on a product or part, there should be a certain time limit or time period. I've been calling them every day.

We have three properties with American Home Shield and we're happy with them. We have had good experiences and some not so good ones. The last went very well and that's the way it should work. We have a problem and somebody comes out and fixes it. Our disposal hit the dust and flooded underneath our sink. We called American Home Shield on a Sunday evening and told them we had a problem. On Monday morning, a company called us and made an appointment for Tuesday. They came out, brought us a new disposal, and fixed the problem. It all went very smoothly.

I have two garage doors and one of them wasn't working from the very beginning that we bought the house. The sensors that were already on one of the garage doors weren't working. So, he had to order new sensors. He came back a week and a half later to install them. Something blew out on the other garage door and he switched that piece, and it started working. When he came out the second time, he disconnected the motherboard and cleaned it out. He reconnected it again and that seemed to work. But then, all of a sudden it opened up again. It seems to open and close on its own. So, they have to come back and look at that one. They haven't gone back yet but I haven't insisted because for four days, it hasn’t opened or closed on its own again. For some reason, just randomly, I would come out in the morning and the garage door would be halfway open. I would close it and then, I would be monitoring throughout the day and nothing happens.

We had someone look at our heater and they said that we had a cracked heat exchanger and we needed to replace the whole system, which was a $14,000 job. So I called American Home Shield and they sent this guy out. He walked me through what to look for if something was wrong with the heater. He pretty much showed me that nothing was wrong with it so it saved me a few thousand dollars. It's really easy to make an appointment with American Home Shield online and then they send me who's on their way and a picture of them so I know what they look like and if it's actually them. It's really nice.

My heating system wasn't working properly. The guy came in and checked for a part that was broken which was a valve. He had to order the part and he came back a couple of days later and replaced it. I used remote heaters and it wasn't a problem. American Home Shield was prompt and saved me a ton of money. They’ve done over $4,000 worth of work so I couldn't be happier.

It's easy to file claims and get problems resolved. My garage door stopped working, and Flash Garage Door came out and fixed it. I'm able to go in the garage again. American Home Shield is easy to work with. I highly recommend them.

Water was leaking from the washing machine and the contractor figured out the part that was needed. The primary leak issue was resolved but there was still a minor leak. They are in the process of resolving that now. I've been generally satisfied with American Home Shield. So far, every claim has been very straightforward. You submit a claim, the contractor comes out and they repair it.

When filing a claim, I can do it on the app or on the website and it's relatively painless. Home Shield will give the number of the contractor and then I call the contractor. The contractor may not respond and that's annoying. I have to call Home Shield and force them to get somebody else. I've used them twice this year. One time was for a washing machine, the dryer. They had one person to cover my county, which I thought was ridiculous. It ended up getting fixed. Recently, we had a backed up pipe. The first time, Home Shield wanted to make me wait several days, and I wasn't gonna let that happen. I made them find me somebody to do it so it ended up shortening the time. United Air Temp came out and they just ran a very long snake. Home Shield needs to potentially expand their pool of contractors where I live.

The thermostat and the circuit board were bad and the guy came out three times and fixed it. He did a great job. Everything was good for me with American Home Shield so I’m happy.

John Hudgins Plumbing came to fix my hot water tank because it was leaking and the water wasn't getting hot. I called American Home Shield to let them know. They said they would have someone in 24 hours return my call. I wasn't expecting John Hudgins to come really fast because my hot water tank went out Thanksgiving Day. That was when I called American Home Shield, and I wasn't even expecting them to be there to answer that call that day, but they did. They went ahead and they called me on a Friday. They came Saturday. It was a quicker turnaround than what I anticipated. It was really nice.

I had pipes that were acting up. The plumber looked around and told me what was wrong. The pipes just needed to be heated up. It helped the water situation in my home.

We've been a customer with American Home Shield on the last three houses we’ve owned. We moved into this house a year ago and the first claim for this house was for our dishwasher. It was not drying or washing well, and when the repair guy came, he changed the parts. Everything went well.

The guy came in, assessed the issue, and then replaced the garbage disposal. I did the claim online and everything went very smoothly. In the past, we've had an opportunity to know who the companies were that AHS was contracting. But now, they just send out whoever they have the contract with. I've had them for a number of years and I used to be able to select who they would have to come out and do the service. Other than that, I've had nothing but good luck with AHS.

They have some reps that are really helpful and they get you right to the person you want to speak to. But then they have some from another country that you can't understand what they are saying. American Home Shield needs to get English-speaking people. They're trying their best to speak English but it's their phone service. When they’re calling from another country, there is so much static or they kinda fade in and fade out and fade in and fade out.

The heater system wasn't working recently and the experience with this particular claim was fine. The guy that came out was personable enough and seemed to know what he was talking about. I had a previous experience that was very negative. In fact, I wanted my money back from the service. The guy wouldn't return our calls and then I kept getting the same line from Home Shield people. I wasn’t very happy at that point. I told them to cancel that first claim, which they were supposed to fix the ice maker in my refrigerator. I told the guy that I wanted to talk to a supervisor. Somebody called and said he would refund the $100 for that first one. But that's been a couple of weeks now and I haven't seen the money yet. I'm giving them the benefit of the doubt and I told the guy that I’d give them another chance. But I'm looking at other competitors that provide the same type of service. We'll see what happens after this.

We were trying to find out how much oil we had in the underground tank. The people we had our heating contract from weren't able to tell us, and we didn't know when we'd run out, but the Home Shield gentleman was able to. He put a flexible hose in the pipe, and he was able to tell us how much. He was very capable and courteous. We were very pleased with his performance. American Home Shield is very capable.

The contractor working on our Viking oven has been analyzing the issue and coming back, getting different parts. It's been frustrating. We're waiting on parts again. AHS only has one provider for this area, which is part of the problem. It's a three-person company. First, the father came out, then the son, and then, the father came back out. And I can never reach them directly and they never answer the phone the first time. I have to leave messages. It has not been a very efficient process all the way down the line.

Our experience with American Home Shield has been satisfying. We submitted a claim for a busted pipe and a clog and it was easy. The repair company came out one time and fixed the leak. They thought that by replacing part of the pipe, that was going to fix the clog, but it didn't, so they had to come back out.

The furnace wasn't heating. When we first called with our heat, the home wouldn't heat up unless we turned it up real high. My problem was that we had to turn the heat up to 74 before it really got hot. Because he said the reason when you turn it up to 74, it's going into emergency heat mode, which is hotter. And then my outside unit was freezing up. You could see ice around.

The plumber who came out was knowledgeable and friendly and he had a nose and mouth covering. I felt safe, which is important when someone you don't know is coming into your house. The first time he came out was because my son flushed a toy down the toilet. The second time was because something in the back of a toilet wore down to the point where it needed to be replaced. During that visit, he looked at an additional toilet that had too much toilet paper in it, which he flushed out.

We're happy with Happy Bear. It turned out okay even though they didn't do anything. I pointed out how the water was leaking and the guy told me that what I thought was a problem was not a problem and what was really wrong with something that just needed new ends on the faucets which I put in myself. The previous problem was a stove exhaust fan unit. I ended up hanging on the telephone for one hour waiting for somebody to get back to me but nobody ever did. I had to call again and again. I blamed it on covid but I was very annoyed. Even now, the pick-up is not perfect.

I'd usually call to have services done and sometimes it takes forever. But when I called, I made sure that whatever service call I was making was actually covered. I did a claim for the AC. It was making noises and when it was turned on, the house was very humid. When the technician arrived, he checked the unit and told me that it was better to replace it than to repair or to maintenance it. He showed me the packages that his company had on financing a new system and he left.

Walston Mechanical was very nice and professional. They just showed up and rolled with it. The shower drain was broken and we didn't know that the pipe below the floor was leaking. They fixed it. We also had some issues with the toilets and under the sink in the kitchen and they fixed all that as well. They didn't have to come back to do anything. Overall, the service from American Home Shield was good. The claims submission is easy when you can talk to somebody. But if it's after hours, I hate doing it online.

Our indoor unit was humming and the outside unit’s fan kept twirling. It wouldn't shut off. When the gentleman came out, I told him what was going on and he checked the inside unit first and then, he went outside. He told me he knew what the problem was and he addressed that problem, which was an open capacitor. He took that and he also checked our Freon. He adjusted the thermostat and made sure it was working fine. So, he did an excellent job. My husband and I were worried that the whole unit was going down so that was a big relief. American Home Shield is an excellent company too and everyone should have it that owns a home. We're very satisfied.

American Home Shield is a useful tool for a new homeowner. We had a rekeying service done and it was very easy and painless. We’re very satisfied. The techs were very professional and it was very positive dealing with them. They were on time and did everything they needed to do.

We've had to claims that Summer Breeze came out for and they were very good. They did everything that they needed to do. We had to reschedule one time and it was very easy to do. Everything was great with them.

My heat system was down. The guy who came out was professional and courteous. He had his mask on and he also put on booties to come in the house. It worked really well. He fixed the problem at that time. It’s been extremely positive with American Home Shield. Whenever we've needed them, they've come out and taken care of it. It's been very helpful.

I had a leaky hot water tank from the connections. I submitted a claim on Friday afternoon and American Home Shield didn't get back to me until today. We were notified that there was gonna be an appointment, and then the plumbing company came out promptly thereafter. Obviously, they said business days and I thought that a business day for a plumber was also Saturday, but it turned out that it wasn't. But they had the parts they needed as the repair was done promptly.

Tony, the technician guy, was really good. He fixed the problem and made it look so easy. I was really, really happy. Comfort First is a very good company. On the Realtor's side, they pushed American Home Shield as much as they can. It only took a couple days from the claim to that. It was a pretty short time compared to past experiences. American Home Shield did a really good job. I really appreciate it.

Somebody inspected our gas fireplace and they said that there was an electrical issue. We had Action Electrical Contracting Company come in to look at things and they stated that it was not related to an electrical issue, it was related to the electrical connections in the fireplace that were directly related to the fireplace. They were very friendly and very thorough. They explained things in great detail as to what the issues were. We also had an issue with our stove and the person who came in was very efficient. He knew exactly what the problem was, fixed it quickly, and everything was back in working order. It's been a very good experience with AHS. It's nice to know that things can be fixed and that there's a set expense for all that.

It's easy to submit a claim and the turnaround is within 24 hours. I also had a claim last year and I've never had an issue. When my dryer wasn't drying anymore, I put in my claim with American Home Shield and within two hours, I received a text of who was assigned to my job. It was a very smooth transition throughout the whole process. The guy that came out came more than once and he was very professional. Somebody else needed to come clean out my vent, but he stayed in touch throughout the whole process and then everything's great now. He did what he was supposed to do and my dryer got fixed. Now, my dryer's running 100%.

American Home Shield has been really good. I was a real estate agent and I used to sell the program from American Home Shield too, along with my real estate. That was about ‘95 whenever American Home Shield kicked in and I started selling. And I've had it ever since. We had The Plumbing Company come out and they were good. They called me as I requested. I submitted the claim online and that was probably the easiest I ever did over the past 20 some years. Calling in doesn't work. Sometimes, you're on hold forever. But there are representatives that we can get a hold of. My sister is still with Real Estate, so she knows the people that deal with it locally, and they've been very good.

I call for service requests and so far, I've never had a problem with them. I was in the other house for five years, and this one two, so I've had American Home Shield for seven years. They're great, they're prompt, and service is good. The personnel are great too. They're very friendly and know what they're doing.

I had a cracked chamber. I called American Home Shield to do a claim. They told me that somebody would be coming out and they would be calling me. They did. The service was excellent.

Typically, I just call in or do my claims online to American Home Shield. I get a technician started, I just pay the 125, and then I haven't had to do anything else. It's fairly easy. The only thing I don't like is when you're paying the 125, it doesn't really explain much other than you just paying the fee upfront. It would be really helpful for somebody that doesn't know how to do these things for a living to really kind of explain what you're paying for each time. It just seems like when you're making a claim, all they want is your $125, and then they'll get everything all started. I think it would be nice to be a little more clear.

Our dishwasher's been a major problem, but anything the repair guy from Dan McCain could fix on site, he has fixed. He's done very well with it. However, I'd like him to have the parts on this truck, but it's never gonna happen. Every time he comes out, he has to order a part, which is normal, then it's waiting two weeks for the part. Other than that, it's just a matter of where you live as to how they ship the parts. Orville is where Dan McCain's out of and we're in Chico. It's a 20-minute drive between towns, so it takes a minute to get a part out of Sacramento, Stockton, Nevada or wherever.

I have had a great experience so far. They repaired the dishwasher, the burner on the stove and the microwave. I did the requests online and the process was easy.

We're very satisfied with the service that we got. When our refrigerator was not cooling, the repair guy came out, looked at it, and cleaned the coils in the freezer part. The door in the refrigerator where the cold air comes out was not operating properly as well, so they ordered a new one, but they sent the wrong one. They had to reorder it again, and the wrong one came in again. They then reordered it again and the repair guy brought it out and replaced the old one. He was very professional and wore a mask or coverings over his shoes.

American Home Shield sent someone for my microwave and it went smoothly, but they weren't able to get it repaired. They couldn't get it out of where it currently is. They said, "We don't want to damage your wall, so we can't really access where we need to access. But if you can get it down, then we can come back and fix it." I'm not going to be moving the microwave anytime soon though.

My most recent claim was for a sink drain that was clogged. The guy came very quickly. His professionalism was good and he was also very quick on fixing the problem. It was a great experience.

Our heater was really loud when it was running. Whoever replaced a gasket didn't tighten a part and it was hitting the housing. The techs were able to fix that. We also asked them last minute if they could do a tune-up. They did that and we paid for it separately. The service was good. American Home Shield did great.

There's a little bit of wait when I call AHS but after that, they would take care of the issue and the local response is quick. I'm happy with them, as long as the rate doesn't go up more.

When I had a clogged drain, I called American Home Shield on the phone and it went better than usual. The contractor was nice. Everything has been performing great. American Home Shield is better than anybody else. One time, I left them but I came right back. I got ahold of somebody after-hours. It must have been somebody that works from home. It was unusual. When I finally got it straightened out, it was somebody that didn’t know the procedures. They told me what I had to do was to go out to the store and buy the part myself, and then come back. And then, they would have somebody come and put it on. I knew better than that. But then the people got irated, so I just left. I reacted too soon because who I went to wasn’t great at all. It wasn't even a month, I was then right back with American Home Shield.

I've gotten great service so far. When I need something fixed, it is done in a timely manner by a professional. For my plumbing claim, the tech explained everything to me and my husband. He told us how to prevent the problem from happening again. He was very clean and neat.

I had two things done and they went well. The first claim was for the dishwasher. The door was slamming down and it was heavy to lift back. Something was broken. The second claim was for the refrigerator. The water line to the ice maker and the water dispenser was not working. The repair guy came on time, knew exactly how to fix the issue and took care of it right away. He fixed it professionally and very patiently. He did a good job.

Our furnace would click off by itself and not come back on and the repairmen fixed it, we thought, temporarily. It lasted a couple of days then it went out one evening, and it wouldn't turn back on. The repairmen had to come out. The issue was something with the burner and a couple of other parts they had to replace. They weren't sure that they could get them because it’s older than what I said it was. Other than that, American Home Shield did a wonderful job. We're very satisfied. Whoever they call and tell to come out, they call me and they're always out here straight. They're very good. I can't say enough good things about American Home Shield. They've been so good to anything we've had done.

The first time DNG came out, our dryer made a squeaky and rattling noise. The gentleman said it was the pulleys so he replaced them. But then, it still made that noise and it got louder and louder. We called again and they came out and looked at it, and they said it was the motor. The heating element was going out into the dryer. They said that they would take care of the issue. Then he called us and said that we had to call American Home Shield back because we started a new ticket claim on it.

Our water bill noted that the water was high and that was a problem. We bought the house two years ago. We noticed in our living room that part of our wooden floors was buckling. The wood is water-stained and bleached at the top. It seemed to be spreading. We had the city come out and they said it was not the city's issue. We called American Home Shield to have a plumber come out and look at the plumbing inside the house. The guy who came was prompt and the correspondence was good. The guy came out on Saturday and we completed this on Friday. It was all good.

I was having trouble with my garage door and the contractor was great. I had another contractor out for the garage door and they were terrible. The guy in the past was a jerk. This contractor was wonderful and the tech was kind. It was something simple but he didn't make me feel like an idiot. We've had American Home Shield for maybe two years but we just sold the home and we’re between houses so I need to cancel it. But when we used it, it was fine. We primarily got it because we had three heating and air units and that was our insurance policy against one of them going out. We used it for a refrigerator and a garage door, and it worked so we've been pleased. We followed the process and it was okay. I would recommend AHS because I didn't have any trouble. It worked as intended.

The clothes dryer failed to work. Putting in a claim to American Home Shield was good. It took about four days for someone to come to our home. He had diagnosed the problem and found that there was a particular part that was not working. He ordered the part, and it took probably about a little over a week to get. Some of that is due to the situation with COVID because the manufacturers are kind of backed up, but as far as he and his helper, they were really nice and very knowledgeable. So, it was a good experience.

It was fine navigating through the AHS app to file a claim and the tech they sent out was great.

I had two claims. One was for some plumbing and the other one was for heating and air conditioning. AHS made me have two separate $100 payments and it turned out that the company of the first person was doing plumbing, heating and air conditioning. They could have handled all of my problems with only one $100 fee.

Master Tech came out for two claims. Their tech did our icemaker and then he put something on the oven. Then he looked at our cooktop and it was determined that it had to be replaced. The oven is still cut off. So we went through American Home Shield who called the tech and had him come over. There was some kind of loose connection and the tech fixed it. The oven’s working fine now. The tech did a great job even though he needed to come back.

The heater was working but it was giving me some error message on there. Submitting a claim was very good. It happened over the weekend and I had a tech here on Monday. I had a bad capacitor on the unit. The service is all good and the heater has been working since. I also had another claim that I did earlier this year for this property. So far, American Home Shield has been good.

We put in the service to rekey the home. We had some issues with scheduling it. There was some miscommunication, but that was okay. The guy fixed everything very well and very quickly. I was very satisfied with the first claim with American Home Shield.

I can get in touch with American Home Shield. They answer the phone in a timely manner and they send someone out. Then they say that in about 24 hours, they would be getting in touch with me. I had a little leak recently and Calvert Plumbing, Heating and Cooling was dispatched. They fixed it and did a wonderful job. They had on their facial protection and that was a blessing because there's COVID going on. I wouldn't trade my Home Shield insurance for the world. Every time I've done business with them, they got the service done in a timely manner.