American Home Shield Reviews

I like American Home Shield. Right now, I'm having a little bit of a wait time on an electrician to complete a job. It was supposed to be approved through American Home Shield. The electrician had one idea for getting something done when he showed up, and it wasn't quite what we had spoken about initially. Apparently, there was some miscommunication there so he didn't do the job that he came to do. He needed to go and rewrite the order up for American Home Shield for what he told me was about a two-and-a-half hour more labor bill to submit and also more supplies.

Having a home warranty saves me a lot of money. I know I'm gonna have wear and tear on the appliances that I have, but I don't wanna have to pay the outrageous amount to repair it. We have a refrigerator in the basement that we couldn't close the door on. Sears came within the week that I made the appointment and they were very professional. They explained how the refrigerator is an old model and that we would get a new refrigerator because they were not able to fix the door. We haven't received the new refrigerator yet, but I would recommend American Home Shield. They've been very good to us.

I had two toilets that were not flushing right. My water heater was also leaking. I submitted a claim with AHS. The website was okay. But I was trying to find a way to report a faucet for my water dispenser on my refrigerator. I couldn't figure out how to put that claim in. I didn't see anything in there as far as plumbing for that. Other than that, I haven't had a problem at all with their site.

The AC was not blowing out any cool or hot air. The process was not the greatest until the end because the technician that was first assigned to the project came out three separate times and they were not able to identify the issue. It wasn't until TruTech came and the issue was fixed within an hour. The Trutech guy was prompt and efficient. He worked pretty quickly.

One of the first calls I made with AHS was for a plumber. I ended up canceling the order 'cause we thought we fixed it. Then a few days later, we were still having issues. I told them to make another order. The plumber in my area was on vacation, so he declined the order. I wasn't fooled or anything up until I ended up calling him the following day to follow up, to see why he hadn't called me to make an appointment.

RUN!!! In my opinion this company is a fraud. They send out substandard vendors who write up reports to support the insurance company. I have spent thousands of dollars with them only to be told that a 30 year old original air condition unit did not break down from wear and tear after being told by their technician that is died of wear and tear. They are unethical and illegal. WRITE THE DEPARTMENT OF INSURANCE AND THE BETTER BUSINESS BUREAU to start documenting the fraud. File a formal complaint and request an audit of the organization.

Rat Rod Plumbing responded right away and they took care of me. It was a good experience. American Home Shield is a great company and I had it before this home. It’s been good so far and I'm enjoying them.

Somewhere in my pipes was clogged up. The plumber ran the snake from one end of the house to the other, from the kitchen all the way to the back bathroom, and he unclogged it. I've made three claims with AHS and all of them have been resolved, except the last one I just did which was for my air.

When the dishwasher water valve broke, the whole thing took about three weeks but there was a secondary problem. I had to have a plumber come out because the valve was bad. They shut the water off so they couldn't replace the part. I had to have a plumber out, too, which kind of put the whole thing behind about a week or two. American Home Shield and Z PLUMBERZ both did a great job.

When we first bought our home in 2012, calling to make an appointment was horrendous. It took at least an hour and a half. So nine years ago, I had to call, I was put on hold forever. They ask for the model number of whatever device I was talking about. And as soon as I gave it to them, they would identify it. It's Sears or LG or whatever. They throw me into a call to Sears or somebody else and I would be on call forever and ever, and they go a week. They get us through to Sears or whoever, and Sears would go, "We can't come fix it. You're doing it under American Home Shield.” And I would go, “Which is what I tried to tell them. But as soon as I told them it was a Sears’ product, they threw me to you." So it was horrendous. It used to take hours. It was very frustrating.

We had an issue with our pool pump, and the tech came out pretty quickly. But what was bothersome is that he didn't have a lot of things with him. So he had to come back a couple of times. The first time he came out, he replaced the pool pump, but he didn't have the pool pump with him. He came out again a couple days later. The contracted company is based in Orlando, and we are in Saint Augustine, which is about a two-hour drive one way. We had to call the tech back because we were still getting air bubbles coming out of our pool. So he came back and looked at it and determined that we needed to have the O-rings replaced, which he didn't have on his truck. So he had to come out again.

I'm glad I got American Home Shield and the people that come out are fantastic. Valley Refrigeration did a great job with my AC claim. I've had them come out a couple of times and they're the best. The problem I had was when I called to pay for the claim, I specifically told the rep to use my credit card and she used my debit card instead.

American Home Shield's services are all right but the contractors aren't very good. One just caused $50,000 worth of damage to my house trying to fix the refrigerator. The tech did something to the waterline that goes to the refrigerator for ice and caused a flood. Now, my entire house needs to be refloored just for trying to fix my refrigerator. They took no responsibility for it, but my refrigerator never leaked until he left. Aside from that, we also had a guy who came and fixed our air conditioner problem. The techs all seem to show up in a Honda Accord with no work checks and they don't really seem like professional contractors.

I like American Home Shield. The process is easy and they send somebody the next day. AT Appliances recently came out and the technician took care of things right away. However, I would have liked a heads up to take all the items out of the refrigerator before he got here. That's something that American Home Shield could tell their customers. If it's an issue with a refrigerator, then empty it out. Other than that, it was great. I like it that they come and take care of it at a flat rate. I didn't have to pay a high rate.

There was a problem with the dryer and the contractor fixed it the same day they came. Everything’s wonderful. I’ve had American Home Shield since 2011 and I like that generally, they fix things that are fixable. But I don't like the things that are not so readily fixable. While the plan is supposed to help cover the replacement of the item, it hasn't panned out that way for me. Inevitably, I had to replace the item because the repair would be done and then a few days later, it would break down. Then, I'd get bureaucratic responses.

I've been very pleased with my experiences with American Home Shield, although sometimes, it takes a little longer than we like for them to call back.

I had an issue with the dryer. The claim process was simple and the techs solved the problem. Past claims with AHS have gone okay. But their service fee or the contract should be cheaper.

There was something wrong with the fan on the upper part of the refrigerator and the contractor was very professional. They knew what they were doing. But I might have to call them again because the ice maker is not making any ice. So I don't know if one thing has to do with the other. I've had American Home Shield for about eight years and I've only done two service calls but they've been well and successful. Requesting for service from them has been good and I'd recommend them.

I had a busted water heater and there was water everywhere. The repair man came in, took a look at it and told me about some set of pipes that needed to be replaced. I thought American Home Shield would handle everything once I put the claim in. Come to find out, I had to pay $603. Home Shield should pay for that, but they said Home Shield didn't approve. That amount had to come out of my pocket. It was unfair.

City First Electric came to check out an electrical issue that I was having, in which my washer and dryer as well as my air conditioner went out. When I called American Home Shield, it went through the comp system at first and then, the prompt system notified me that my account was inactive, which couldn’t be right. So, I went through the option to get to alive person and I was able to speak to somebody. I very much appreciated the communication with AHS. They were very communicative about when the contractor was going to be here and how long to expect that.

American Home Shield has been fine with me. That's why I'm still carrying it. When I call, they have somebody come out right away. I get the number of whoever is coming out. I've heard other people say it has been seven days, five days for AHS to get anybody. But not me. Smokey’s Garage Door recently came out to my house. They said it was just the wear and tear of the door, so it would make a lot of noise. But they've been servicing my garage door since 2015, so I wanted them to come out and let me know for sure. I have recommended AHS to other people where I work and they have gotten them.

I've used American Home Shield twice. I used them for a leaky pipe once. My son bumped into the pipe in the basement and ever since there was a little drip. That was something minor. But because I don't know what I was doing or looking at, I called AHS for that. We also We had a pipe that was leaking in the basement, and it turned out it was from the bathtub above.

The repair company came out to install a thermostat, but suddenly, the unit was not working right. I called them up, and they said they'll come out today to readjust it again. Last week, the contractor was ready to come, and I was out of town. I just got back last night, so I told them to come Monday. They couldn't be here Wednesday, when I called them. They bought an appliance Monday and the guy said, "Well, I'm going away Wednesday, so don't worry about it till next week." It's not very important. Some of these companies American Home Shield has contracted with are very good about it.

We have two homes with American Home Shield. Up north, we have a shower claim. It got fixed. Then, the other one was the furnace. Thank God it was nothing major, but it got taken care of. Then now, I'm back here in Arizona and today, we have a claim on our oven in the kitchen. I'm pretty happy with AHS. The only thing is when we got the policy for the house up north, the plumbing people coming to fix things didn't do a very good job. We had one here also that was not very professional. But other than that, we haven't had any issues. AHS has been very helpful. When I call them, they're very professional, they answer our questions and get back to us in a timely manner. I hate doing claims over the computer. I rather call them on the phone, and they're very nice about it. But now, I'm getting more comfortable doing online. That's very convenient as well.

When my heating wasn't working, it took numerous days, and the repair company ended up replacing the motherboard and a switch. American Home Shield is dependable and I love their claims process. That’s why I’ve been with them for over 30-something years. I like continuity and I plan on keeping them. My son signed up also.

I have leaking under my sink and I thought it was the pipe, but it was the garbage disposal. I contacted American Home Shield by phone and then once I did the automated system, they gave me a callback giving me the date that somebody would be here. The repair guys came out quickly. It was about two days. They introduced themselves, told me why they were here, came on in and did the work. There were no hassle and issues.

The drain in the shower was backed up. I just called and told American Home Shield there was a problem. The plumber they referred me to was fantastic. Their secretary was nice. I was freaking out because water was coming through my second story. She was super compassionate and great about trying to get me squeezed in. I also had three repairs with the refrigerator and a repair with the stove. I was frustrated about the refrigerator because the contractor came out three times but it still was not fixed. They found the problem and fixed it but it happened again. And the repair guy that came out said that it's just a known issue with Samsung refrigerators. On the other hand, the stove was perfect. They resolved it the first time.

American Home Shield has kept their promises. What they said they were going to do, they've done. My most recent request for service was for my heater and my washing machine. The heater was taken care of very promptly. They were very nice people, did a great job, and I was very happy with it. For the washing machine, the repair man came out, discovered what was wrong and ordered the parts. He told me the parts would come in and just save them. The company was supposed to send somebody out today, and no one has arrived yet. The time was between 1:00 and 5:00. The other time, they called to make sure I was here and that they were supposed to come. I haven't heard anything from them and it's almost 3 o'clock. Hopefully, they will arrive by 5:00.

The heat was not running and the thermostat was unresponsive. Initially, my claim was assigned to a contractor who I didn't receive a call from. When I contacted them about it, the rep's opinion of Home Shield was very poor and he wasn't going to be setting up an appointment to come out and fix it. I contacted Home Shield and they reassigned the claim to C&R who did a great job. My wife was here when they came and she said they were a couple of really nice old guys and took care of the job.

I had a power surge through a circuit and it blew up the light bulbs and everything. Hopwood Electric was professional. I paid out $100 and I saved a little on that service. It's working out with American Home Shield.

The claims process was pretty easy. I called AHS and they went ahead and took my debit card information to pay for the service. They let me know someone will call me within two days to schedule something and someone called the very next day. The appointment was scheduled and then the serviceperson came right on time. The gentleman who serviced my air conditioning was great and I haven't had problems with my air conditioning since.

I've been happy with AHS. I bought it in July and it took effect on August 1st. We had them out twice. We have an on-demand hot water heater. You get in and within two minutes, you're taking an ice-cold shower. The guy was really neat. He came out and he explained it to us. He said, “Nobody told you you got to service them every year?” I said, “No.” He told us how to go about it, and so we did and got it fixed already. Then my refrigerator's icemaker quit out of the blue. They came out and they saw where it was leaking and they said, “You have to have a new icemaker.”

The agent from AHS was good and very helpful when I submitted a claim for some outlets. However, the contractor never came out. I had to keep on calling American Home Shield back to get another contractor. Arm Electric came out and they were very professional. The tech was saying that another line need to run, another outlet on the outside. But American Home Shield will not cover that. Then when they checked my outlets, they said my outlets were bad. So they tested them and they changed them out. They're operating well, but I might still gonna have to have another outlet ran on the outside. I haven't had any problem with American Home Shield. Any problem that I had that they cover, they did.

American Home Shield could be a little more meticulous about following up with the customers and making sure that was done right. I got a problem where the contractor had to come at least six times until the problem got fixed. In the beginning, the guy thought the AC was wrong, so he fixed it and went away. He didn't even test. Then it broke again the next day and it took me four weeks. I was out but I followed up with him after I was back and I didn't get a callback, and nobody cared. I kept following up and eventually, he picked up my phone and then he came back and fixed something else, and it broke again.

Every experience I've had has been great and that's why I'm renewing. I like the convenience. When my AC drain was clogged, the repair man was there 20 minutes and he unclogged it.

I've had American Home Shield since 2004. At the beginning, they were super good, but these last two years have not been so good. I'm sure it has to do more with the vendor than with the insurance, but the quality of service has gone way down. It's not the other quality where it would get done and when I try contacting the repair people, they don't call me back.

We had a refrigerator that quit working. The tech came out and fixed it. He put a relay in it then the freezer worked well, but the refrigerator part wouldn’t cool down at all. We called him back up before the month was up and he came back out and looked at it. He tore some stuff apart and the parts in the back were all froze up solid where they weren't working right. There weren't any parts available, so he called the company and they said AHS would replace the refrigerator.

I was very satisfied with the last guy who did the AC unit. Every time we turned it on, it made a loud noise. As soon as he heard it, he knew exactly what it was. I like the way he handled it. He asked my husband what was going on with it. My husband told him when he turned it on, it would make a lot of noise to where the neighbors would come and tell us about it. We'd have to shut off so it was kinda hot in here. He went around, looked at it and asked what kind of noise. My husband described what kind of noise it was. He went around there and said the blower motor had gone out. He replaced the blower motor, had us sign something and was on to the next. He didn't try to sell us anything.

I was pleased with the service of the techs that came out for the dishwasher. They were efficient and professional. Then when the tech told me that he had to order a motor, he even quoted a couple of days. But it came in the same day that he ordered it. I wanna deal with them every time 'cause they were very professional. They were trying constantly, so I was really impressed with the service from them. I have two properties with AHS. They're 10 minutes apart. It's the same zip code. But one of my prices went up and no one could explain it to me. It was only a couple of dollars, but it still went up. But that's the only issue I've had with them. AHS is really good, quick and efficient.

7 DAYS WITHOUT WATER waiting for this company to fix the leaking issue. Can you believe it? Terrible service. They lied me that my issue has been expedited and the plumber told me they have never asked us to expedite it! American Home Shield company doesn't make my issue a priority! They sent someone on Saturday and we haven't had water for almost one week. That SB guy just left us with no repair and he was supposed to come back on Monday. I called their ** company and they scheduled it for THURSDAY.

I had a leak throughout the gas line. Submitting the claim with AHS went quite easy. The techs came right out on the day that they were supposed to come. The techs were very good. They had to check and make sure that it wasn't leaking into the house. They were very informed on what was going on and they handled the situation quite well. They did an excellent job. Everything is right. The heat was back on on the hot water. It’s good. AHS has excellent customer service. They did a great job in soliciting the person that came out.

We had an issue with the last time AHS assigned a contractor for our plumbing issue. That contractor never showed up and we had to get it switched to a different one. AHS took out $100 twice and it took a few days to get that extra $100 back into our account. But the follow-through on the complaint and getting the work done worked out perfectly. The second contractor took care of us and it worked out just fine.

American Home Shield's claim process is a lot easier than the last company I had and so far, I'm satisfied with the service I've received. My freezer wasn't making ice and Able Appliance came out two or three days after I put in the claim.

Some of the lights were not working and the person came and helped me to change the light bulbs. He arrived at the timeframe he promised and finished work very quickly within half an hour. Having this home warranty is very convenient. I only need to pay a one-time fee and then the person is coming to help me to inspect all the electricity problems.

The tech was on time and fast. I will be referring American Home Shield to my clients as well.

I just call American Home Shield, tell them what my problem is, and they refer a company to me. The company calls and we set up a schedule. They had to do some replacement stuff for some plumbing work but they replaced it with substandard parts. Now my bathrooms look like they are gas station bathrooms because they have this very cheap silver handle. My handles were all white, like my toilets. But I wasn't here at the time. I would not have allowed that to happen. Now that I got these ridiculously cheap handles, any time they come to service this, they will give me that cheap handle again and say, “Well, we’re replacing what you had.”

Silver Eagle Plumbing is fine. I got a letter that I opened yesterday that was telling me my fee is due, and that AHS cannot grant a waiver. I called because I wanted to know who said that. I never requested a waiver for fees. All I wanted was a copy of what AHS had received for what the $605 was. The first person I spoke to said, “Ms. **, I can send that over to you.” I waited and waited and it never came. So, I called back and got a gentleman and there was a serious language barrier. Everything I said, he was doing the opposite. I said, “I'm not calling to check on the service. I've had this service. I need a copy of the breakdown so that I can see exactly what the $605 is.” It was a nightmare. After about 12 minutes, I just said, “Thank you. I’ll call back later.”

Our oven coil had a hot spot. It wasn't completing the circuit, it wasn't warming. In the end, the repair people had to replace the oven coil. I've had two other claims before that went a lot smoother than this one because this claim was contracted out to somebody who I got an email saying that they would call to schedule and they didn't. I called them and there was a 40-minute hold. After I sat on hold for a while, they called me back and then hung up on me by mistake. I called back again and left a message. Two weeks into having the open claim, I finally called back to American Home Shield and asked how to get ahold of them. I was reassigned with the second company, KN, and they were awesome.

I've had an issue with one particular service contractor company. I got ahold of the customer support system twice. It was a little difficult to manage. They just repeated what the last person said. It was annoying, but I just took it as whatever. Recently, I found out my roof was leaking. I had the top-tier plan that had the roof repairs with American Home Shield. I just put in a request for it online and that was that. I looked the contractor up before they showed up, who they were and everything, as soon as I got assigned them. And I was concerned after doing it because all the reviews that I saw, and many of them mentioned AHS as well, were bad. They described that this contractor would not do service if it was under this warranty because he wasn't getting paid. That made me wary to it.

The downstairs air conditioner was not working. I first reported it wasn't working back in July so I called AHS because I was confused. The first claim was not that long ago. Calling was relatively easy and I was surprised because I've tried to call before and I was on hold forever. But this time, somebody answered the phone and was extremely helpful. Then, I got an email about who the contractor would be, their phone number, and that they would be contacting me. G & W Services' tech came out and checked the outside and inside units. Then, he came back saying he needed to go look at something else. He went back outside and then he came back in to report that it was some kind of a board. He said he would have to follow up with AHS and get back to me.

The first time a contractor came out for a leak in our dishwasher, they found something, screwed it back on but that didn't work. It popped back off some times after running it. It leaked again and we called them back. They ordered new parts versus just screwing it back on. Now, it works great. I really like American Home Shield. In this place, we've used it five or six times and it's been great.

I woke up in the middle of the night and wondered about my AC going out. The repair man came out, checked the unit in the back, checked the front and changed out a part. It's round and 6 inches tall. He also checked the gas. I was back there with him. He went through it and explained everything to me as he was doing it. He did a good job. He told me that my system was in good shape and when I turn it up or down, it responds. I had American Home Shield up in Spokane, Washington for four years and I've had it since I've been here too. I like the claims process a lot better down here than I did up there. They're right on it. I've read a lot of bad stuff about home warranty services, but I have never had an issue with American Home Shield and I hope it stays that way.

Last year I had issues. I have a drain that is built into the cement that the pipe from the air conditioning runs into for the condensation. A drain pipe was filling up instead of draining out and it was flooding my garage. So, I called, they came out and fixed it for a day but it didn't fix it. Around the wintertime, it was very rough, waiting and having to get some things together. I had a hose hooked up from the condensation pipe running out the front of my garage for most of the summer. But it started to leak around. At that time, I had a slow drain in my kitchen sink on the side where my garbage disposal was. So, I called and placed an order for the air conditioning and plumbing. People said they would be there but didn't show up. This time around, I got calls within 24 hours for both people. They both set up time, came out when they said they would, and were friendly. So, this is 100 times better. Both people were great and fast and both problems were fixed.

I grew up with Home Shield and the times when I've dealt with them in the past three years have been bad. They take too long to send somebody out to service my AC. When my AC wasn't cooling this time, they assigned somebody to come out and look at it, but it was gonna take two weeks and it was hot. That was totally unacceptable and I was not too satisfied with that. But the tech was professional. I told him what the AC was and wasn't doing and he replaced a capacitor.

I got a new toilet, and it wasn't sitting well. I did the claim online, then someone called and everything went extremely smooth. The company American Home Shield recommended came out and discovered where the leak was. They were helpful and responsive, which is good. John was the repair guy and he fixed it, so I was happy. With American Home Shield though, sometimes it's a hit-and-miss and to the point where I was contemplating canceling my service. On their response time, I live in LA County in Bellflower, and they were sending me someone who wasn't close by. That doesn't work for me.

We've had toilet issues since we moved into the house and the tech came two days after I submitted the claim to American Home Shield. He was nice and was able to tell us within minutes that we needed a new toilet. AHS has been great. We've always been renters and as soon as we bought the house, I told my husband we need to get a home warranty. It's important and we've used it twice since we've had the house. First time we used them was for a water heater. We had no hot water for five days and I remembered about the warranty. I called AHS and they said they would get somebody out here right away. They sent somebody out and they had it replaced because we had to get a whole new water heater. It took them two days. They had to order it, replace it and they only charged us the service call. We couldn't believe it. We wouldn't be without AHS.

Dave’s Plumbing Repair did a good job. I called them out for the toilet, which sounded like it was running. The piece came off on one toilet and they fixed both. They were knowledgeable and they were in and out.

The website of AHS was fairly easy to use. I submitted a claim for my dishwasher and I got notified of the name of the contractor. The service tech that came was excellent. He showed me everything he did. He explained everything in detail to what he did to fix the problem. Everything works fine now. However, I have another claim in with AHS right now and it's taken them a month. They still haven't contacted me about what's going on. I’m very dissatisfied. It's almost to the point where I'm about to get a lawyer and start lawsuit issues.

My air conditioner was just blowing hot hair. Eventually, someone came to repair it. When they did, they thought they repaired it but it wasn't working again. The first tech didn't check everything he should have. He just assumed that the problem was just one thing. He was a little overworked because AHS had him doing back-to-back calls and it's a small business. We had to suffer through three weeks of no air conditioner. I wasn't happy with that because I spent a lot of money just to buy portables.

A couple of faucets were leaking by the handle in a guest bathroom and my master bathroom. There were some washers in there that the techs were able to replace and stop the leakage. Everything is working well now. All in all, American Home Shield's monthly fee is high but their claims process is good.

The door on the microwave was off and apparently, there was some kind of issue with that. AHS replaced the microwave and we've not had any problems since then. We had somebody come out before and do it but that guy said that he couldn't find any problems. When this other service guy came out, we showed him the microwave first. If we run the microwave too long, everything was blacking out. Instantly, he said what the problem was and took care of it. There was a time when a company was supposed to come out and my husband was very upset with them. He said he didn't want them back. AHS took care of that and sent somebody else.

The pump was spraying water all over and once the techs found out that was happening, they came right out. Based on what they saw, they decided that it should be replaced. So, we're very happy with it. AHS is a great deal. Our neighbors bought their house at the same time we did from the same seller and they also got homeowners warranty through them. They've had a couple of things done with the dishwasher and they've been happy, too.

I have two different policies and I'm very satisfied with American Home Shield. They're responsive and it's like a one-stop shop. I call, and they're able to provide me the appliance referral as opposed to trying to search my own place. When my microwave turntable sounded like it wasn't properly operating, I requested for service and the repair man was very professional.

I started with American Home Shield sometime in the 90s. I dropped them then I went back on about a year later. I realized the value of having the home warranty when my appliances go out. When I dropped American Home Shield, the savings were not equal to the service and professionalism I got with them. I used their service when my dryer needed a new computer part. The tech was very nice. My husband has stage 4 cancer and the guy wore a mask. He knew what he was doing and he was very knowledgeable. He was very efficient and quick. I told him what the dryer was not doing. He checked out three things and said he would order a part. When that comes in, he would come back and put it in. He sure did.

Voltz Electrical Service came in, assessed the situation with the outlet, figured out what the problem was, and fixed it. They were in my house for no more than half an hour. Also, they had masks going in and the tech asked me if it was okay once they came in to take the mask off and I stayed upstairs. They were awesome and they made sure everything was clean.

Mostly, in my house, the issue is always plumbing, and I've been having Up To Code Plumbing come out for four or five years. They are so nice, sweet, and trying to help me all the time. The one thing I don't like is that I can't request it online. I always have to call, which takes a lot longer, and then request them. When I request online, AHS automatically assigns me to Bear Plumbing, and I can't stand those people. They are overpriced and they don't even tell the right thing sometimes. I had a plumbing issue where they said it wasn't covered and then they charged three times the amount that all the other plumbers would charge for service that was at the time. I asked them to leave. The guy that was doing it had an attitude. I got another plumber who did it for a third of the cost. It'd be nice if there was a place that I could say, “Please send Up To Code Plumbing,” when I put in the request online.

I had a refrigerator issue. I stopped getting water through the line. Then eventually, it stopped making ice. Appliance Tech was great. Communication was good. They were timely and courteous. But American Home Shield, I ended up canceling my policy with them. My experience with American Home Shield has been nothing but a disappointment. I'm just waiting on them to finish this.

The claims process is fine. My sink was backed up, which was causing the dishwasher to back up too. The plumber said it was the garbage disposal.

So far, we've been very happy with American Home Shield. They're fantastic. The contractor who came for the microwave that quit was on time. I liked their service and dependability.

The website of AHS is straightforward. We had an issue with one of our fridges. It was leaking water and it was intermittent. The techs came out a few days later after I made the claim and they had to replace the drainpipe from the back. That was something that was blocked. Their service was good and straightforward. The guy who came in was really good, very professional, clean and wiped everything up. I was very happy with that. So far, so good. Everything is great. Very satisfied.

It's a lot of work. And there seem to be a lot of exceptions and bureaucracy. I've been doing this for two to three years. I leave very specific instructions on what needs to be done like to not call my wife because she's very busy. I asked them to review the contact numbers that they have yet they still end up calling her even though they say they have deleted them. I call and say I want to get three things done and they only communicate two of them. The vendor calls back and says, "Well, you're going to have to call American Home Shield back because they didn't tell us this." So, I'm on hold for 15 to 20 minutes trying to get them to add something to the list. There is a fair amount of that.

The AC wasn't cooling and the tech from R Harris put in a couple of pounds of Freon. Three days later, my daughter said it wasn't working so I placed another service call. They came out, they did something, and four days later, it wasn't working again. I placed another service call and the tech came out and told my husband he was going to condemn the evaporator coil. My husband questioned that and the tech said if we had the Platinum, I would be able to do it at no charge.

I have issues with my refrigerator, issues with my microwave, and issues with my oven. We're waiting on the refrigerator parts. The microwave situation’s done and the oven’s almost done. All in all, the claim process with AHS has been good. But I have to be aware of what they have on appliance replacements, or else they would downgrade it to things that are not comparable items with fewer features.

We've had AHS for a year and a half now. But we had them previously at our last place of residence as well. It's been a great experience. We've had zero issues with AHS and our claims process. ​We had a leaky faucet under our kitchen sink recently. The claims process was relatively simple. The tech came to the house. Very professional. We asked him to wear a mask for COVID purposes, no issues. The entire encounter took about 45 minutes. He was in the door and out the door. Great service.

The claims are very easy to file. But American Home Shield's customer service is a hit and miss. 75% they're excellent. The other 25, because somebody has a bad day, then you got a bad day. The only thing that they need to work on is the communication. Let's say there's a claim filed and they send a contractor and the contractor does not send their report to them. There's a miscommunication between their contractors. I could be sitting here waiting for something that urgently could be fixed, but because the contractors don’t submit the information, then they will not move forward. And if they do submission, and if they need questions and can't get ahold of the contractor, then we have to be the one waiting.

When there was a failure on my AC unit, the contractor put a new capacitor and it worked. The timing was good. We had our air conditioning up and running on a hot day real fast. American Home Shield takes care of the problems when I have them.

The vendor American Home Shield sent out replaced the sensor on the garage door. It is comprehensively repaired. Usually, you have the wires running down to the sensor on both sides. When you're putting new sensors, you'll run new wires all the way to the garage door opener. They cut the wires. I typically would seal any exposed wires but they never did that so I'm disappointed with that part. I already knew exactly what was the issue because I looked it up on YouTube. I was thinking these professionals were going to come and rerun the wires. I didn't want to do that myself. But they took a shortcut. I was thinking if I would have done that, I probably would have done it with less time.

I called to request Service on my Refrigerator. It was not cooling. It is now 8 weeks later and 3 different Repair Technicians later and my refrigerator is still not fixed or replaced. AHS will not respond to emails, or phone calls, they are a waste of time. I would never refer them to anyone I know. I am now turning my complaint over to Attorneys, and the BBB.

The claims process was good and quick, and the plumber was nice and did his job. I'm very happy with American Home Shield. With a home warranty, I don't have to worry about how expensive things are going to be.

When it was leaking under the kitchen sink, I called in for a claim and the process is good. The plumber said he fixed it, but my kitchen sink is still leaking. I didn't call him back though. Other than that, we've never had any problems with American Home Shield. It's very good and it's nice to have it when you don’t have the funds to fix something, pay it outright.

I really wasn't pleased with American Home Shield when it came to my roof. My roof was leaking and the contractor came out a week after I filed the claim. They assessed the roof and then it took about another two weeks. In the meantime, I got brown spots in my ceiling. I called AHS after that week and I said I haven't heard anything. I kept calling the people and they wouldn't pick up. Some of the customer service reps at AHS were really nasty and rude. This one guy canceled my AHS. Also, they were giving me the runaround and they would never put a supervisor on the phone. Then, the gentleman from the roofing company called and he said it was gonna be an additional $475. They came out that Saturday and they charged me an additional 100, so it came to 575. They said the damage got worse. It got worse because they all took their time to get here and I thought that was unprofessional.

I had a plumbing issue where a valve broke and American Home Shield sent someone to fix it. I've had them for three years and the claims process is fine, but I find that I need to escalate things occasionally.

The claims process has been wonderful. The only hitch in the giddyap has been, recently, when I received an email bill for the $75 that I normally pay. I called and got somebody on the phone and lost the connection. And then I couldn't get AHS back again. So I got the email bill again. Whenever I've submitted a claim, AHS collects the $75 right then and there. I wanted to ask why I got the separate bill. But with that exception, everything else they've done has been really good.

American Home Shield is responsive and fast. They do what they say they're gonna do. Recently, a plumbing company came out and fixed the toilet downstairs. Another company also came out for the air conditioner. They said there wasn't enough antifreeze so they put some of that in. However, I don't think the air conditioner is strong enough. I could tell it will eventually gonna need to be replaced. The technician said American Home Shield won't replace it unless there's nothing else they can do with it.

AHS really did a speedy service. My garbage disposal broke. The claim process was very smooth. The techs did a good job and resolved the issue that day they came.

The man fixed my washer but the hose was loose and when I went to do a load of clothes, my basement flooded. The guy came back and fixed the hose. He put a tie on it so it wouldn’t come off again. The overall claims process with American Home Shield could be a little more refined. They get back with you in an equal amount of time. But in this case, I had to wait a whole week for them to come back out.

The air conditioner was acting a little funny. I called AHS and the phone call was handled correctly. Then, they got me in contact with Everyday Heating and Cooling and that company was great. The tech came out, I did my $100 service fee, and then I ended up having to pay for Freon, which cost me another 145 bucks but it's okay. Everything went well.

American Home Shield has made everything so easy. All I have to do is call and they find somebody for me. I don't have to go through the rigmarole of calling everybody. I had a claim that Access Plumbing came out for and they are awesome. They cleaned up more than what they even left. We used them again to hook up our dishwasher.

One guy called me and did a virtual visit where he looked at stuff. And in his opinion, there was nothing wrong with neither one of the unit, which I disagree. Finally got a technician out here to look at one of the problems I was having - a washer, dryer, and refrigerator problem. The guy came out, looked at the dryer and said, “The rollers are bad. That's why it's making all that noise.” He went back, put in the order for rollers. American Home Shield denied that request for the rollers, and it's a noise issue and they don't cover that. So I went back and forth between AHS and this Express Appliance company is supposed to fix it. I went back and forth with them for four times and it still isn’t fixed.

There were some things that I thought American Home Shield would fix, and they didn't fix. With my refrigerator, they only have coverage up to a certain amount. When having a 10,000, 12,000, $15,000 refrigerator, I wouldn't mind paying extra to get extra coverage and to fix it was just over 3,000. Then the replacement value would have been 10,000, but they sent me a check for 2,700. That doesn't put a dent in a refrigerator that's that expensive. But I should have read. It's not so much their fault that there's a limit on appliances. But if you have nicer appliances, it seems like they would offer you an upgrade for those. Other than that, they've been fine. Everything's been good.

The service provided by Air Majesty was good. They notified me by email saying they would come in on this day. It was pretty quick. The tech was really professional. Everything’s fine now with the AC. I like AHS a lot. The experience working with AHS has been very convenient. I had another contract. AHS is way better than they are. I'll recommend AHS to anybody.

The garbage disposal went out in the kitchen. I made an appointment and the contractor came out the next day. The tech was very nice when he first came in and the garbage disposal was repaired. At first, though, I thought that everything that they would come out for would be $75 and the first time I had a claim ended up being less, which I didn't understand but I wasn't upset about it.

We had a leak in our furnace and hot water heater closet and I didn't know where it was coming from. So, I called for the plumber and it happened to be a drain of some sort. It took Coffey Plumbing quite a while to get the line cleaned out and everything so it drained, but they got it done. Everything's working great. Now, I can use that area for storage and everything. I had to move everything in my garage because I had water constantly on the floor. Since they fixed it, I have not had a problem at all. They did an excellent job. They jumped right in and investigated it, found the problem, and addressed it. We've had very good success with American Home Shield. I've not had any problems with getting service. They have assigned people and they've called, they've set up appointments and then came out and did it. So, I've been very happy with it.

I've been very satisfied with American Home Shield. Everything has been on point. I made the claim and they sent someone out right away. I wasn't getting any pressure coming out of the jets and I thought a pipe came loose. I called the guy from Varner, American Home Shield's contractor. They came out before and their guy always fixed the problem. I was very satisfied with him.

We bought a house last December. The refrigerator was not cooling properly, particularly on the freezer side. AHS sent a guy out. They sent out a second person to take a look at it. Apparently, the issue was very specific to needing somebody who was authorized to work on that specific GE model. They sent out a third person who was very highly qualified. He resolved the issue, also told me some things about another refrigerator we had and was extremely knowledgeable.

My claim went very well. There were three things on the list and the repairman fixed two of them quickly. For my washing machine that quit, he looked at it for five seconds and said, “No, they will replace this because it's gonna cost too much to fix it.” American Home Shield covered the replacement, and I was surprised they were able to get it delivered as quick as they did with everything going on in the world.

I have had very good results with American Home Shield that's why I have it on both of my properties. I will continue to use them. I had a choice of a number of companies when I acquired a new property but I stayed with them. The thing I like about them is the number of appliances covered and the ability to add and take appliances off the policy. For new homeowners, it costs a little bit, but when we had our air conditioning goes out, it paid a whole lot. It works out well if you have a big problem and it doesn't hit your pocketbook. Recently, there was a trouble with the keyboard of the microwave. I sent a picture to the technician with all the information and a picture of the serial number. From my description, he identified what the problem was, ordered the parts, and when the parts came in, he fixed the microwave.

Heat Slayer was awesome. We came home from being gone for the summer and our AC unit wasn't working. We inquired on a Saturday night and by Monday, we had the guy heading out here within a business day. He came out and he figured out what the problem was. He said the entire exterior unit is broken and it needed to be replaced. He then inquired with American Home Shield, told them that, and AHS approved it. That's when the problem happened.

I've had leaks in my air conditioner units and Service Contractors of Texas has come out and fixed them promptly. I ask for one specific technician, Kyle, by name. He's very good and trustworthy and he gets the job done. AHS does repairs cost-effectively, the only thing is that on the website, we should be able to specify a particular contractor for the service that we’ll be having.

America's Preferred Home Warranty covers crap. On the other hand, American Home Shield covers a lot more and their technicians are better, more knowledgeable, and not trying to upsell people. When my dryer wasn't working, Sears came right in and troubleshot it. The light switch to know if the door was open or closed, the tech didn't have the part with him, but he ordered it and it came in within a week. They were out here to put it in, and it took them less than half an hour. They fixed my dryer.

My refrigerator wasn't working properly and it stopped making ice, so I called AHS to repair the refrigerator. I spoke with an agent then Brookes Appliance Repair called and scheduled the appointment. They had to repair the control panel and the refrigerator is working 100% fine right now.

The overhead lights weren't coming on. The repair company called right away and the appointment was set up very timely. It worked out great. The repair man came out and diagnosed it right away, and he replaced the circuit board on the overhead range hood. For this particular unit, you've got to take completely apart to get to it, then you got to put it all back together, then you got to take it completely apart again when Home Shield sent the replacement piece that was needed. The repair man was very good and I have no complaints whatsoever. He was very professional here.

The air conditioner wasn't cooling and I have American Home Shield for that. The renters there are happy about it and I'm happy that they're happy. Austin Heating and Air does good service.

The claim submission process is easy and if there's a problem, I can always refer back to American Home Shield about my concerns. We've had a couple of problems with guys coming by that didn't know what they were doing. All we did was ask for another repairperson to come by and do the work and American Home Shield got on that right away. Recently, I thought the fan on my AC was going out, making the squealing sound. The tech diagnosed it and couldn't replicate the problem. He troubleshooted everything and we haven't had an issue. He went upstairs to the air exchange, checked all that and came back outside. Our AC runs all summer long. He said it might have been a relay that overheated and if we had any problems within a week, he made notes of it, he would come back out.

The outside AC unit quit working. The contractor was out here and the tech got it fixed. It's doing great. And the kid was very polite. I haven't had that many claims, and everybody keeps saying, "You need to just get rid of it." I said, "No. If my AC goes out, if my water heater goes out, I can afford $75. I can't afford $7,500."

The seal around the freezer drawer wasn't sealing. AT Appliances came out pretty quickly, addressed it and ordered a new seal. They had it back and put it in in a week or two. I'm having them come back out because part of the new seal isn’t sealing right. They're coming back out this week. The claim process with American Home Shield is pretty simple. The customer service has been fine. The first claim I submitted was online. So, that was easy. Then when I needed to do the callback for the new seal not sealing, I wasn't really sure how the online thing worked for that, so I called and it was fine.

My unit was not blowing cold air. I called American Home Shield on the phone and they put me in contact with HVAC Repair. HVAC Repair called me and they came when they said they were going to. I had to wait for a day but it was not miserably hot. The tech replaced a part and fixed the unit. I don't know how much money AHS saved me but $100 for a repair is pretty good. They did what they said they were gonna do and I was pleased that they fixed it.

My basement floor was getting a little damp in areas, so I called the contractor out. They were timely and did a good job when they came out. I was at work and my son was here and he let them in. They knocked on the door and asked where the heating and cooling system was. He told him in the basement, and they came down and started doing what they had to do. And they let him know on the way out what they had to do. They said that the air conditioning unit was clogged because I haven't used it in a couple of days. So, the tech said he had to clean out the bacterial water that was in there.

I'm loving AHS 'cause I'm not too much of a handyman myself. I can fix some things, but some things, I can't fix myself. So, if something breaks, it's nice to have. The freezer was not as cold anymore as it used to be. The techs got me what I needed and then they came back and put it in. It was a smooth process.

I have American Home Shield on three of my properties and I like that it includes most of the cost of appliances, but I'm not sure. A lot of those costs are excluded, so when the technicians come on site, they say that, "This is not included and that is not included." I had two claims on both my properties and one of them is not yet done. The one that had been done was an outside leak. The guy came and repaired it, but I had to pay for it, not American Home Shield. The guy who came out said the leak was outside the structure of the house, so he could not make a claim, and we had to pay $450.

So far, we've been pleased with American Home Shield. We had a blow-up on the refrigerator repair. A&E didn't show up. We worked with them. Then, we had to get American Home Shield. As soon as we got American Home Shield involved, then they saw to it as soon as possible and they would be out here to finish the job. It has been repaired and everything’s working just fine.

Home insurance is one thing, but home insurance doesn't cover your wear and tear on mechanical. So having a home warranty is a lot better than replacing all these appliances all the time. The only complaint I have about American Home Shield is that they don't cover septic after the first year. And for that reason, I'm going to have to stop it because I am on septic. Other than that, we've had our refrigerator and pool pump repaired. Everything has been great.

I’ve been with American Home Shield for quite some time and this time, I am very disappointed. First of all, this home warranty company went up on my monthly payment. No one asked me if it was okay, if I wanted to continue with my service or not. Someone told me that it was an email that was sent to me. I looked through all my emails and I didn't see it.

I'm happy with American Home Shield. I've had them for a couple of years and so far, they've covered what I've needed. We have the security of not having to replace appliances or big pieces, the security of not having random people come in here then having to go through three different people with different prices and trying to have a quality reliable service technician. American Home Shield tries to have that.

We've had AHS for at least eight years and they've been pretty good. I would certainly recommend them. Our experience submitting a claim with AHS has been good. We do it online. Then, within a couple of days, we'll get a text back saying that it's been assigned to a contractor and that they should be contacting us shortly. The quality of the contractors has been great for this residence here. But we had one issue at our other residence. The technician was rude and nasty to me that I reported him to American Home Shield. But other than that, the techs have been fine and professional. They come in and they do the job just fine.

My toilets were all backed up and they flooded over into the basement. Murray’s came out and they were fantastic. But I’m not happy with AHS because I had to get an air conditioner put in in the beginning of May and I never got it until July. They were forwarding it to people who said they were ordering but they weren't. AHS is incompetent and terrible. I’m not gonna stay with them that long. They dropped the ball so many times and it was disgusting.

We have a Zenith microwave over our cooktop. It was not venting properly so the steam got inside of the microwave and corroded the touchpad. When you turn the air vent on, it shuts off, and it reads that there is an error. The technician said that it normally happens over time. It’s the way that it's installed. He had to take the microwave apart and order a part, and we were without a microwave for about 10 days. When the part came in, they fixed it and it’s been fine ever since.

The people American Home Shield gets here are usually good. I know that I can count on them in contacting the right people, which is the best advantage. Our air conditioning usually breaks down on Fridays during summer, which is really bad timing. But this recent claim, A-US Air was able to put me on their emergency because I just went through a cardiac problem. They came the next day to look at the problem but then it took a whole week to get the repair. It took a whole week to get the parts and the people to be here so that was hard. But they've fixed it. They put in a new air conditioning and it was fine.

I was extremely happy with the service. Getting it set up was quick as well as easy. There were no obstacles and they made it available to my schedule, which was awesome. Nick was the person that came out. I continually got notifications and I was sent a link saying where he was and when he was going to be here. American Home Shield had a tracker that said where he was.

It's a little awkward waiting to get a reply from AHS's contractors. But, their claim submission process works and customer service is functional. The last time, my fridge door wouldn't close so my freezer was not useable. It took three days to get a tech and it would have been better to have them out the next day. The techs were very professional, courteous and friendly. With a home warranty, I don't have to worry about major appliance breakdowns knowing that there's coverage if something goes wrong. I've had a good experience with AHS.

I like American Home Shield. I got multiple properties with them and they save me a ton of money. But I wish I could pay extra to have same day service. That's the only downside with American Home Shield. I had my furnace go out in one of my rental properties, and it took the contractor three days to get out. I had to go buy space heaters and I didn't want to pay it. It's expensive to get HVAC or anyone out for emergency services. If American Home Shield offers the option for an emergency service, they would change the game. I would do a monthly subscription or pay a fee for that.

I got a leak in my faucet and it's the bathroom sink faucet. It's leaking slightly under the base of the faucet that's on the top. The tech from SDL came out. He replaced the washer on the hot water and he said he had it. I had to recall him through American Home Shield. Then I called SDL again and told them that it was still leaking. So they sent him out. He said it's a manufacturer defect. AHS would not take care of it because they said they don't take care of manufacturer defects. I contacted Delta faucet and told them what faucet I need and I need to replace it. They're supposed to be sending me something. But AHS has been good. They replaced the refrigerator for me. I just wasn't too pleased with that last claim with the faucet.

Having AHS is very economical. You pay that one upfront charge and you get people scheduled promptly. And the contractors come out, do what is needed to be done and it's just little disruption of your life. It solves a big disruption of your life. And it's excellent service. I have done online requests before. I liked the website. The first time I used it, it seemed easier. But the second time, I wasn't sure my request went through. It didn't seem like how you get a confirmation on the website. Like, “Okay. We got it. We're working on it.” I didn't get that, because I was questioning. But I was thinking it went through, then somebody called me, so it was fine.

We got the house last year and occasionally, the little sensors on the side of the garage door were triggering when we go to leave and we put it down. So, the garage door would come part of the way down and then go back up. There’s no any rhyme or reason to it. We didn't understand what might be causing it. We tried adjusting the little sensors so we called and the guys came out and they took a look at it. They said that the sensors were old in comparison to the mechanical unit. So, they ended up replacing those and we haven't had any issues since.

The claims process at AHS has been fine and easy. I had a problem with a water heater recently. We went with the offer. However, my only concern is how to track the reimbursement. There's no real way of tracking that. It just says 10 to 15 days.

American Home Shield saves me money. I haven't had any issues with them as far as when they send people out. Recently, the refrigerator wasn't keeping cold. A technician fixed it twice and replaced a few things on it twice. But they said it wasn't worth trying to fix again 'cause the same thing kept going out on it so they replaced it.

I'm very pleased with the work that American Home Shield has done for me every time I've had to call them. The recent one was when my garbage disposal quit working. I called it in and they sent a repairman out. The tech checked it out and he had to replace it because he couldn't get it to work either. From the time I called until it was repaired, it was two days.

I had two situations in the last 90 days, one of which was a service that we needed for a dryer. American Home Shield sent me the name of a contractor. They also sent me information that said if I wanted to speed this up, we could do a virtual diagnostic. They had me take my cell phone and get information from the dryer. I was told, “Okay. In two weeks, we'll send someone out to do the repair.” Two weeks later, somebody showed up for the repair. He said, “Okay, I just diagnosed everything. Now, I'm going to order the parts. It will be another three weeks before we can send someone out to fix it. So I called the warranty people again and said, “This is unacceptable. We got to do something." They came up with another guy who came out the next day, had the part on his truck and fixed it. It depends on the contractor AHS sends me to.

My water heater got busted so it flooded the house. I called American Home Shield to notify them and it was very easy. The staff were very professional. TBL was good, too. They came in and did whatever they had to do. But after the guy left, my wife was using the dryer and we heard a funny sound coming out from it. I called them and they suggested that I call American Home Shield to let them know that. So, the guy came on Friday and looked at it. He said something went out so, he was going to submit a report to American Home Shield.

The service has been good, but I have a hell of a lot of issues with them. Whenever I file a request for service, it assigns people 1,400 miles away from me and when I call, I get some overseas operator that doesn't understand that I'm in New Mexico. They assign somebody out of Florida and there's no way to rectify it. I spend hours and hours trying to get the right area code in so that they can assign the right repair people. That has happened three times in the last two weeks. I had a claim on my garage door and every time, they assign it to a company in Osceola, Florida. That's 1,415 miles from where I live. I called them and I explained to them. They said they put it up to a resolution board. Then, it would take usually 48 hours before I hear anything.

My refrigerator went out on July 26th and American Home Shield wasn't able to get anybody here to work on it until August 23rd. The contractor, Optimum Appliance, has come out to repair it twice and the freezer on my refrigerator still doesn't work. I would have been better off to just call the repairman myself. I could have had this service done before it cost me hundreds of dollars to eat every meal out for a month.

I just got signed up with AHS, got one service done and it was good. I liked it. The service was cost-effective. The tech that came out was really good. He helped us out with other stuff. He explained how it happened and how to prevent it next time.

My claim went wonderfully. The repair people came out and took care of the problem. They were professional and friendly. I'm completely happy with them and with American Home Shield as well. AHS is a great company to work with and at this point, they're a company that I can rely on. I've had service with them previously as well.

It seemed like the AC quit running as I wasn't getting any air out, not even warm air. This nice young lady came out there and said that she was in training. So she ended up calling a guy to get some input. But even at that, she found what was wrong with it, had to go get a part, and came back. Then it turned out she needed a screw that had been stripped, so she went to the hardware store and got that. She did a good job and now, I got cold air coming. I was real pleased with the service and it was done expeditiously. She was out there for a couple hours but I know that you can’t always just take five minutes and fix something. All in all, I've always recommended AHS. When I get asked how I got them, I'd say through Florida Power & Light.

The microwave needed repair. We had to wait a week or so for them to order some parts for it but they fixed it. Also, the tech was very neat, courteous, and during this time he followed all the protocols for COVID. Everything went well.

When my oven didn't work, I phoned American Home Shield and they responded right away. The tech diagnosed it quickly, but the first part didn’t seem to work, so he came back out. Apart from that, he was very efficient, professional, and timely. He knew what he was doing and I was very pleased with his work. Overall, I would go back to the people that helped. American Home Shield should also continue to use them because they're really good.

I’m glad we got a home warranty because we got a refrigerator. It worked out. My only thing is the guys that brought it did not wear masks. I have MS and I can’t have any of that around me. However, everything else was wonderful and I'm very satisfied. I would tell friends to go for American Home Shield's service. They have absolutely nothing to lose and everything to gain.

The dryer made a really horrible loud sound like it was going to explode and we saw that there was a leak behind the refrigerator. We put the call in to American Home Shield. I spoke with the tech from Broncos Appliance and I had to explain the whole thing that it was our son's house. Our son was in Haiti and I didn't want the tech to come out until he was home. The tech was super flexible. He took down all the information. At that time, we weren't sure what day our son was coming in so we gave him an approximate time. It took two days to get it all together and my son was very happy with him. He was a really good guy and communication was easy.

I had a claim for my garbage disposal and I was satisfied. The guy was good. He came in and changed my garbage disposal because it was leaking from the bottom. I was happy that they didn't say, “Oh, you have to buy your own,” or “We're not going to change it.” That was good, at least this time. In the past, I had a really bad experience. I was about to change the company. It was that bad. They never changed anything. They kept repairing and repairing and when it was time to buy new one, they said, “Oh, we don't buy it for you. You buy your own. It doesn't cover your insurance.” We ended up buying our own appliances, which made us upset. If I have complaint for something, American Home Shield needs to come and fix it. If it's not fixable, they need to change it and I don't have to pay out of pocket because that's what I'm paying insurance for.

The AC quit working and cooling. Mays Heating replaced a new fan motor. Now, it seems like it's vibrating more than it used to. That could be just because it's a new motor and it isn't perfect but otherwise, it's cooling fine. The only thing with American Home Shield is the amount of calling they're doing to try and get me to renew it. I'm up next month, and they were calling about three times a day until I finally got mad at them. It got very frustrating. So, I told them, “Don't call again.” I don't think they have but I don't know if I'm going to renew yet or not.

I'm a real estate agent and one of my clients is an American Home Shield client. I was impressed with the responsive service AHS gave them when they were having issues with an air conditioning unit. So, I started to use them versus the company that I worked for. My rental is through American Home Shield and so is my main home. Recently, the refrigerator wouldn't cool and the freezer wouldn't freeze. On the first five times, Watkins came out to fix it. They replaced the compressor and did a whole bunch of other stuff. But they were unable to fix it. So, I was beyond frustrated as we were without a refrigerator and freezer for over a month. I called the customer service of AHS, told them what happened, and asked them to just give me a new refrigerator. They said they'd try and do something. They also said they had to have another company come out.

When I initially contacted Home Shield, I was told that we would do the claim either by phone or through the website and everything was gonna get solved and we would be communicated. But in the last four months, the experience has been completely the opposite. We had an issue with air conditioning in our rental property and it didn't get solved almost two months after the initial claim and after three different contractors. It was horrible. Nobody was following up and I had to call twice a week every week. There, there was a broken toilet and they didn't repair it after a bunch of back and forth.

I've been dealing with American Home Shield since 2005 and I had a few little issues here and there but I like them. My air/heating unit went out in July and I just got that resolved about three weeks ago. I was without air for months and I was trying to be patient. They kept sending people out there. I was paying money out of pocket and I was getting ripped off. I called them and I addressed my opinion about it. The last representative I talked to helped me out big time. Even though I got some good service and my issues were addressed on everything else I've had, you have to wait a long time for a contractor. I never called and complained. I just waited. But this time, it affected my family because I had family here from out of town, and it was bad. But they were cool about it too.

All Brands Appliance Repair has been here for the washing machine and the dishwasher. We're getting ready to call them back. The repairman came over and it was throwing a code. So, the washing machine wasn't running. He got inside of it and he said there was a connection that was loose. He kinda plugged it back in and it started working. But then recently, it wiggled loose again. So, we're gonna call him back and ask him to come and do a better fix for it because it still keeps coming loose. I don't think it was fixed because I still got to go in there and do the same thing he did. That’s not a fix. That's just knowing what the problem is. I knew where to go look to be able to get it running again. But he should have done something to tighten up that connection that it wouldn't come lose. As far as the dishwasher, there was something clogging it.

Most of the time, it's a good experience. Right now, I got an air conditioning. American Home Shield is sending the same guy over for the third time to see what the heck is wrong with it. It was fine for two weeks. Now, it was fine for two days. It started all over again. But it's nobody's fault. It’s just they don't know what the hell's wrong with it. And it is very strange. The air conditioner shuts off and we go to kick it back on, we couldn’t do it. I would go outside and tap the thing and it starts it. That's ridiculous. Last time he was here, they replaced a part the first time. Second time, he tightened every one in the darn place.

My garbage disposal was making a funny grinding noise. It wouldn't spin or grind and it sounded like the motor was burned out. The techs were here within hours. They inspected the unit, went out to the store and came back with a replacement unit which they installed. They were done within three and a half hours from the time they got here. We were happy. We've had two claims with AHS and we've had good satisfaction with both of them. We consider the warranty a worthwhile investment.

We've had a few claims with American Home Shield. For the most part, they have gone pretty smoothly. There was one where we had an issue, but that was resolved. We also had great experiences with their technicians. The last one that came out was Integrity Plumbing. I request them when I have plumbing issues because they're so good. They came for a drain backup and their technicians snaked it. They did a power wash to the inside of the drain to get all the gunk cleaned up.

I was gone for the whole day and when I came home, I walked in the house and I smelled wires burning. I walked in the hallway and in my bedroom and it was strong. Then I heard something strange with my unit outside, so I turned it off. I thought it froze up because I didn't know if I had a leak, and so I turned it back on. It made another funny noise and then the burning smell got stronger. I went and turned the main breaker off and I called the fire department as I wanted them to come out to make sure I didn't have any hot wires. I knew it was electric, I just didn't know what, where, or how. I kind of figured it was the air condition, but I wasn't sure. The fire department came, did an assessment, put in the walls, and made sure nothing was heated up. They said I was good.

My furnace worked but it was letting out a high level of carbon monoxide. So, I thought I would need a new one. I just happened to have been on my account. I like to check all my coverage from time to time and see what everything gets covered. I saw a notification that our American Home Shield was offering a free pre-season heating inspection for the furnace. And I said, “Well, that’s right on time.” So, I applied for that. The first technician came out and looked at the furnace. He cleaned it out for me and changed the filter because I didn’t know how to change the filters from the old furnace. He did a full inspection, and checked all the electrical. Sure enough, he confirmed my concern that the furnace was emitting a high amount of carbon monoxide in the house. It scared me. Because I just had it on a few nights prior. I had no idea at that time. So, he told me initially it may need to be replaced. I notified AHS about that.