American Home Shield Reviews

Sears came in and the techs were nice and clean. They were on time and they fixed the problem. I've had other claims with AHS and they were taken care of too. They're a great company. I plan on staying with them and I would recommend them to anybody.

I've had some good and bad experiences with different service providers that AHS has sent to my home. I had issues with the demeanor of one of the techs, his refusal to wear a mask, and his inability to solve my problem. I've been having problems with my dishwasher for several months and my experience after submitting my claim went up and down. AHS has to replace the dishwasher but they haven't yet.

We had a claim to American Home Shield for the icemaker. Submitting that claim was excellent. The repair people did come a few times because they had to order the parts but at the end, we were very happy. It took time to get the part, but they did follow up. They stayed on top of it, and then they fixed it. They were very good and very professional. We also had a small issue with the microwave, and the service on that was done very nicely too. We were very impressed with American Home Shield, and we recommended at least half a dozen people to join.

I had a broken drain pipe and it took three days for someone to come, which was a little bit longer than I liked. Other than that, the contractor called promptly and scheduled a time. They showed up on time, and they were very professional. Overall, American Home Shield is great and I have recommended them to friends.

All Temp Heating & AC did a great job and they were fast. We really appreciated that they had it fixed on the same day I put in the request because it was really cold. The heater has been working great since then. Two years ago, our dishwasher was replaced by American Home Shield. It's supposed to be a brand new replacement from them but it has broken three times on different parts. Other than that, my experience with AHS has been great. They respond fast and it's easy to put in a request. They have improved for online service. Before, we had to pay the technician ourselves and some of them charge taxes. They get the service fee directly online so I don't have to pay the technician.

Getting through to AHS has not been terribly The faucet in my guest bathroom was dripping and the tech who came cracked the wall in the shower. He pissed me off that way but he did what he was supposed to do. I was a little upset after he left and after I left a review but he was fine.

I had a terrible call with American Home Shield because I was quite ticked off. I asked to talk to a supervisor and the last person I talked to said, “Well, it doesn't work this way.” I've been without heat for 10 days now. I am so unhappy. The initial call was on the 19th. Koning Mechanical came out and replaced the thermal coupler. The unit ran and then there was a problem immediately. There was still something not right with the unit. I called the technician that was out here to talk to him almost within a few hours and then I called American Home Shield. They said, “Well, we have to wait till the paper comes in. And we really can't do anything right now.” So still, that was a problem.

Whatever experience I had with AHS, it was very positive. They're very professional and timely.

American Home Shield has been fine in the six years I've been with them. But, submitting claims takes too long due to service processing. Other than that, speaking with customer service has been good and the repair work the tech from United Air Temp did was excellent. AHS's techs need to fix things on the first run though.

AHS paid half upfront for the heating claim and I was happy with the tech that came out. He seemed knowledgeable, very friendly, and clean. He went the extra mile.

American Home Shield first issued my claim to a company that was an hour and a half away from me. Then, instead of just transferring me to a new company, I had to have a new work order put in, which was another delay and another charge. I had to wait another 48 hours for the work order to go through and for another company to be assigned. And I'm still waiting for the refund of the first service fee. But the contractor who came out has been wonderful. The gentleman from Air & Water Solutions came in a timely manner and assessed the problem. The service is not complete because they had to order the unit, which will arrive for pick-up on the 31st of December.

Water was leaking down into my kitchen. The tech opened up the wall around the sprinkler where the water was coming into the kitchen then opened the wall behind the washing machine, which is upstairs, and he fixed the plumbing. But now, I have a hole in my kitchen and a hole behind the washing machine. He said that I would get a call from somebody to repair that but I would have to paint it myself. That happened before Christmas.

When we need American Home Shield, they're there. When filing a claim, it's pretty easy if we have our American Home Shield number, but if we don't have it handy, then it could be a little cumbersome to find it and get going. Pro-Tec came out a couple weeks prior because the toilet overflowed in our home. There wasn't anything they had to do at that point because the guy couldn't come up with the root cause of why the toilet overflowed. They were such great and nice guys, conversational-wise, to work with.

I had a plumbing claim earlier this year that I found out some things were not covered. When I bought the plan, they said my septic was covered for pumping and then, they tried to tell me that wasn't covered because it was outside the home. I understand the septic cannot be in your home. It's too big. I was trying to talk to AHS. It was very difficult to try to get them to understand what was going on. In my most recent claim, a part on my pool pump broke and submitting a claim to American Home Shield was quick but I had an issue with that. The rep made it sound like everything was covered and then, you find out after the fact it's not. It was a simple part but that's what I've been getting a lot of lately.

I did a claim for two faucets. One was in the bathroom and the other was in the kitchen. The repair guy who came was nice and pleasant. He did an excellent job when he came out and replaced the one in the kitchen. In the bathroom though, there are two faucets and the one that's broken doesn't match the other one. When he went to the bathroom, he said, "Yeah, that's broken." Unfortunately, he couldn't find one that matches, so what he had to do was go out and buy two of them. In order to match the faucets, I've got to pay $165 for the repair guy to change the other one after I already paid the 75. I didn't think that's fair and that made me not very happy.

My heating claim to American Home Shield went through when I called. Right away, they asked me all information and it went fast. After I submitted my claim, the technicians called me right away. They were brilliant. They asked me what the problem was and then from there, they took over. I noticed they were very professional and know what they're doing. Previously, I had a bad experience with technicians. This one, they went straight to the problem and they fixed it. My problem with the heater was it was stopping. It was like not working 100%. Now, the company fixed it and they're very good. We have 100% heat coming. American Home Shield has been very good and excellent. I'm very satisfied with the service. I'm very very happy with it.

What I thought was a leak turned out to be a small puncture in the sink and it's a stainless steel sink. All I did was I filled the sink up when we had first got here to soak some dishes, and it seemed fine. Then a couple of days later, I did the same thing, and then I woke up in the morning, and the sink was empty and the floor was a little bit wet. I looked under the sink. I came to find out it's a pinhole in the stainless steel sink, which my brain would have told me, "They sell that stuff that fixes gas tanks and stuff and it's a quick fix." But what happened was I said, "Let me use my insurance because that's what it's there for." So, I called American Home Shield. It did cost me 75 bucks. 1st American Plumbing came out. What I really appreciated about the service was the speed at which they acted. They came within a day or two. The guy came in with a flashlight in his forehead, and he quickly identified the problem. Everything was professional.

The pilot light in our furnace needed to be lit but I didn't know how to do it. So I had a tech come over within a couple of days after submitting a claim and lit it up, and it was good to go. The furnace has been working ever since. The service was good. I also asked the tech when he called if he'd be wearing a mask and he said yes. Then when he showed up, he was very professional. It was a very good experience.

The contractor came for the hot water tank and did the job. It was great. When I call, American Home Shield sends somebody. So, I don't have any problem with them and I can't complain. It’s a good company. When I called back to check on what was going on, they took the time to try to find out an answer for me.

I called American Home Shield to file a claim. I needed the AC fan to stop. The service people were great. I’m pretty satisfied.

Making the appointment was easy. Bob's Cooling & Heating was very professional. They had masks, were very friendly and clean. American Home Shield is a good service.

The guy said the water leak was in the shower and for me not to use my shower. I hadn't used that shower since they left here which is going on 3 weeks now but I still got a leak. There's still water standing in my floor so it's a pipe somewhere leaking and I guess they didn't want to find it so they just said it was the shower that was leaking. When they come to your house and they see a woman, they think the woman doesn't know. My floor costs $2,000 and it's messed up 'cause they didn't fix the problem at all. The guy told me he never experienced anything like this. Why did he come out if he ain't a licensed plumber?

#1 Garage Door was timely and professional. They were able to resolve the problem. Everything's working fine since. It’s very simple to submit a claim with American Home Shield and I recommend using them.

Submitting a claim is not very easy at times because I get a lot of overseas representatives that don't have a grasp of the English language. But then American Home Shield's value is definitely worth the investment. Recently, Pro Service was sent and the technicians worked on our home appliances. They were fine and I didn't have any issues with them.

If anything breaks, all I have to do is go online and just put in what's going on. Usually, the turnaround time is very quick. Recently, the microwave was out. Unitech Appliance had to come out twice. The first time only lasted for a day and then they had to order me a part. The part came in about three days. It was a very fast turnaround. The same guy came back out. He was very professional, explained what he was doing, and explained what we need to look for in case that happens again. He replaced it and it took him less than 10 minutes.

There was an issue with our air conditioning system. The thermostat, apparently, wasn't talking to the air conditioner, so, it wasn't connected to it properly. We have one of the Nest systems and the tech that AHS sent out was able to figure out the problem with the heater and the sensor that was stuck. So, he quickly repaired it and was on his way. He was able to do it on the same day and everything worked out fine. All in all, American Home Shield's claims process was very good.

I've had a good with American Home Shield. My downstairs heat wasn't coming through. American Home Shield sent me an email saying who would be coming out for the service and when they were coming. The techs came and looked at everything. They reconnected one of the wires that was loose on the control panel for the heating. Everything's working fine now.

I had Old Republic for over 20 years but I decided to change providers because I'm putting the property into a renter status and I wanted to make sure the appliances and all of that stuff were taken care of. A friend of mine has American Home Shield and she was adamant that they were good so I decided to switch. My first experience with calling AHS was for a plumbing claim and trying to get someone to come to my home was horrible. It took three different times for their person to come and then I had to ask for a second sub to come to my home. One of the claims I have right now is a pipe leak and the plumber who came out said he doesn't see a leak, although we see all the water, so there was nothing he could do. He told me I have 30 days to call him back if I see the leak. I'm just gonna pay a plumber to change the whole pipe. AHS has poor subcontractors.

I was having a leak under the sink and I didn't know where it was coming from. The guy from Springdale Plumbing came out and got under the sink. He found the location of the leak and repaired it. He was very professional and nice.

American Home Shield has quality service and I'm glad I have it. They always respond in a timely manner for any of the needs that we've had over the last few years. They have really good access too. They get really busy because of our 2020 environment but they are always available. Sometimes it takes a little while to get in, but many times, it's within a few minutes. I usually use my online account if I need services sometime. The only thing that I've noticed is that there's quite a bit of downtime. For example, when you get an appliance repair approved, to get reimbursed, that seems to be a little bit slower than the rest of their implementation. That's probably because of the number of claims they get. I'm still waiting for a check for a replacement stove on a rental property. I just put a new stove in too.

I submitted a claim with AHS because my dishwasher wasn't emptying. The water was staying at the bottom of it. The man that came to fix it was very pleasant and knowledgeable. I also had something else fixed with my air conditioning and that was a good experience too.

I'm not happy with the new system. When you put in your claim or you try to get your approval number, it should be easier. Filing a claim has gotten more difficult than it was at first. We used to just make a phone call. This last time, I tried to make a phone call and it said to do it online. I tried to do it online and nothing worked right. Finally, I called the billing department because I figured if there's one thing they're going to answer about, it's their money. I did get a live person who then helped.

I had an excellent experience with my refrigerator claim. It was timely and resolved before Christmas. We've had two claims submitted to American Home Shield so far and I have never had an issue with any of the service providers. I'm very pleased with the service.

AHS has provided good service. Recently, there was no power to the thermostat so Carolina Air Heating and Cooling came out and the guy said he reset the breaker. He was great. He was very professional, got the job done and didn't waste any time. However, there were different timelines before he showed up. When I submitted for it, they said it would be soon then I eventually got assigned a company. When they knew what my appointment was, they called me and talked to me about it.

The HVAC wasn't blowing out heat. I submitted a claim online and a young lady called me from J&K on what the problem was. I told her stuff and she said that I put in the wrong information and that I needed to call AHS back. I called them back and that's when AHS corrected my mistake. I liked the techs they sent out.

I called AHS to file a claim and set up an appointment. I told them what the problem was and then they had these people call me and they were out the next day. The tech that came out was very professional and nice. He had to go up in the attic and take care of everything. He was great. Overall, I'm very pleased with AHS. It's been a perfect experience.

The air was blowing out cold then the furnace went completely off. I submitted a claim with AHS and when the tech they sent out checked the thermostat, there was a piece that was bent. He quickly unbent it, fixed the piece, and placed it back up there. He told me what to do operationally, including when changing the batteries, and he did really well. On the same week, I also used AHS when we had a water leak. The techs had to come and cap off the pipes. All in all, my experience with AHS has been pretty swift. But they don't have any emergency services and I really don't like that. If I were to call another plumber, they can come ASAP if you make a call to their emergency line. With the situation of the water leaking, I had to call the fire department because I live in a rural area. And they had to come and shut off the water until the person got there the next day. But I didn't have to wait two or three days.

Going through all the telephone prompts before you get to talk to a real person rather than a computer is absolutely awful, especially if you use a plural. Two of my toilets are out and the computer simply said toilet. When the repair people eventually called to make an appointment, I said there are two toilets that are leaking at the same time, and they said, "We've only got a work order for one."

Our heater quit working and when we put in the claim to American Home Shield, it took five days for the contractor to come out. But it was Christmas Eve when we called so it was fine. It was a good enough time that we were good on. The tech was extremely knowledgeable, polite, friendly and explained everything to us. He was thorough and did a great job. The tech was only here for maybe half an hour and the heater is working just like he said. The repair went a lot easier, faster and quicker far than my wife and I thought it would. So, we were very impressed with that.

The AC wasn't heating and the thing was just running constantly. The service guy from Best HVAC took the thermostat thing apart. There was a problem with that and there was also a problem with the filters in there that were too heavy. He got it all taken care of. He knew what he was doing and it seems to be running really well now. He was very professional and very careful about everything. AHS is very responsive and I've been really pleased. We bought the house and weren’t aware of some of the problems. They've taken care of them and they've been really good about it.

AHS has been fine so far. I did an over-the-phone claim for my furnace that wasn't heating then I received an email about the contractor. Prayco Plumbing and Heating came and maintained my furnace. The tech was a nice guy.

I get AHS every year. I recently lost my garage door opener so the guy had to get me another remote. The experience was good but it took a while for him to get here. AHS also had someone come out and rekey my house the same day.

When the Sears repairman came out, he found out that he couldn’t fix the ice maker. There was a valve that was short. He tried to call to see if he could get the part but he couldn't, so he said they would have to call me back to see if they could order from another distributor. Within three days, I got an email from American Home Shield, stating that they were going to replace the refrigerator, instead of trying to fix it because they couldn't find the part. They looked up the same kind of refrigerator I had, a Whirlpool with the same options on it. It was black, stainless steel. They also told me that if I didn't want that one, they would give me $2,173 on a card, and I could go to Lowe's and buy it with that card. Or else, I could buy it outright, send them the paperwork, and they would pay me the difference up to that amount.

I’ve got good service with AHS. Every time I call, usually, the contractor will come out the next day or the day after. I did request some people to come over. There’s one contractor I really like to have. Bill is the owner and he’s great. Some of them have been good to me but they didn’t wanna come that early. With the last claim, the contractor wanted for me to wait after Thanksgiving which was about two weeks. I called back and the rep got me somebody right away.

Our furnace was not working and submitting the claim to American Home Shield worked smoothly. The tech was wonderful. He was able to fix the problem without issues and it was a high priority, and he was able to do that. Everything's working great now. It was a wonderful experience with AHS.

Perfect Temp HVAC came to work on my heating. They were really good. They were one of the better contractors I've had from American Home Shield. I've had this insurance on two different properties over the course of the last four years. Submitting claims is easy. It probably is easier if I use the website. But I do use the phone when I get past the annoying music that's on there that’s always too loud. I like the new voiceover they've got on the automated system. It seems much better.

I was heating my pool and everything was fine, and then the pump on the pool stopped working. When the service person came, he checked the pump and opened it up and said that it was getting electricity, and that it seemed to be fine. Nothing was burnt out and it didn't need to be replaced. He went further and helped me to understand that somehow the automatic system stopped working, and I needed to reset it. I didn't know how to do that. So he instructed me who to call for that. He didn't have to do much work. It was just that I didn't understand my own system. But he was extremely helpful and kind of tutored me in different parts of the system. So I was able to get it all working that day, and it's been working fine. The service person was very professional and friendly. We've only had to use AHS a couple of times, but it was very, very good, and it went smoothly. We appreciated that we had that insurance.

Our experience with AHS was surprisingly easy and it was effortless on our part. The gentleman that they sent explained what he did and American Home Shield itself was very responsive. They didn't give me the runaround and it was not like pulling teeth trying to get them to do the job. I had an issue with American Home Shield in the past but this time, they were perfect. I would tell others that the warranty gives you peace of mind and that they should get it if they can afford it. If they have an older home, I'd recommend getting it. Even if you have a new home you should get it as well because new homes don't last as long as the old. They just don't build them like they used to. This is my mom's house and it was built in 1971, that's why I got the warranty for it. But I have the warranty at my house, too and it was built in 2005.

I had water that was leaking and not draining properly. American Home Shield had a contractor out to my home in a couple of days. He was very knowledgeable and he explained things. He did the job and he was out the door. Everything has been pretty good since then. AHS's contractors have also worked on my washing machine and refrigerator.

Hansen Mechanical was professional. They told me what was going on. The communication was good. So, it was a pretty good experience. I do my claims with American Home Shield over the phone. I was going to get in contact with them because the insurance that I have versus what I'm being charged when I call in to file a claim is different. As far as the contractors, the professionalism is good. They're clean and they never leave a mess. When the people came for the heat, they didn't leave a mess. They cleaned up everything and got the unit working pretty fast. Prior to that, someone came out for my dishwasher, and he was in and out. He was super fast. He was clean and professional as well. American Home Shield saves you money overall.

My heating system wasn't coming on and American Home Shield sent someone out here right before Christmas. The young man said that he had to get a part and that took about another week for them to come back out. He came first and assessed that it wasn't working. When the part came in, he came and put it in. It ran for a couple of days then it wasn't blowing any heat. By the time he came back out, we kept switching from automatic to online, and it had come on. When he came in, he did whatever and it wound up working. However, I'm getting a couple of days of heat then it goes out. It goes to a blower that's giving cool air but it's not giving hot air. He said that it has to roll over.

The heating system wasn't working properly and it was very easy to make the phone call and set up the appointment. The particular provider contacted us within a day and set up an appointment for a day and a half later. It was very good dealing with the repair guys. They masked up and they were appropriately distanced. They went up, did their job and left. They had to get a part and they said they would come back as soon as the part was available. They came back within 30 minutes and the repair was done.

I called American Home Shield's number when our spa was draining and there was a gauge on there that was malfunctioning. The representative told me the company that would be contacting me and said that they had 24 hours to call, and if they didn't, to let them know. The company called and the guy that came out was very professional. He was on time, he definitely knew what he was doing, and I was very satisfied with his work. We've had a couple of malfunctions, and we're trying to figure out if it's something that would fall under warranty or not, but the services that the guy provided, that stuff is fixed.

We've had several repairs that had to be made thru American Home Shield. They usually send somebody out in a couple of days. With this situation, we called on a Wednesday or Thursday and the person they found couldn't come until Monday. They worked to get somebody and it was the next day that they were able to find somebody and sent him out. The plumber that came was knowledgeable. He explained to us what he thought was going on and he did what he could to unclog the drain.

American Home Shield is pretty good and they come out. But right now, I'm having difficulty because my dishwasher's screws came out and flew. I can't put those back and I'm not touching it because I'm afraid that I'll have water all over the place. My daughter called Home Shield and we're trying to get somebody to come and fix it.

Submitting a claim to American Home Shield is easy. I did my second claim and this time, I did it online. Unfortunately, I had to call the tech back because there was a leak afterwards. That didn't go as well as the first time. The first time, it seemed very well. The tech was a very professional looking kid, but the second time around didn't go really well because he wanted to try to blame the leak on me. I kind of shut him down pretty quick. But that really upset me. I said, “If it was already there, it would have been wet when you were working on it.” I would not use them again. I would not let Home Shield send them out again. It was not a very professional place.

We had DNG Appliance Services come out for our dishwasher that wasn't working. They were very nice people. I'd recommend them highly. They came, they got it working, and then they ordered a part for it, and came back about five days later and repaired it. It's working great. I called American Home Shield to file the claim. I got their automated system. The process was really easy. I was told that someone would call us within a 24-hour period, and they did. I've been with American Home Shield for many years. The service has always been good. I'd recommend AHS very highly. As a matter of fact, I did. One of my friends did go with them.

I had another company before American Home Shield that I didn't care for so I switched. Filing a claim is normally pretty simple. But this house is a fairly older home and I've had a couple of claims that were more complicated to get taken care of, like a plumbing claim that's been going on for three weeks now and is still not taken care of. Also, they don't follow up very well when they haven't decided on the resolution of a problem. It seems like when there's something that requires much labor, the process is difficult.

We were not getting air to the back portion of our house. I had Comfort Heating and A/C come out and look at our ductwork to see if there was a way to get air to the back of the house. I filed service on American Home Shield’s website. Then they chose Comfort. They reached out to me to get the service scheduled. They gave me some options on when, and then they called me 15 minutes before. I met them here, and then they looked at it. They told me what was wrong. They didn't do anything to the ductwork. It was their opinion that due to the state of the actual ductwork, they couldn't do anything. It would need to be replaced.

I had a rekeying and the technician was thorough and complete. It was good. But I had a concern with the $75 service fee. On my bank account bank, it said it was a recurring charge. But it should not have been recurring. I did reach out to someone at American Home Shield several times because I was so concerned. They said my card wasn’t on file with them and it will not be charged again. But I went on ahead and put a stop payment on that recurring charge thing at my bank to be certain.

The technicians from People's Plumbing came in, did the assessment, and made the arrangements for American Home Shield to get the water heater there. They called as soon as they got the water heater. The next day, they were out installing it, and they did a superb job. We were very happy with it. Extremely fast service, really appreciate it. I knew AHS had to ship the product to them, so they gave me some pointers on what I could do if the leak was even greater. They were very professional.

I had some problems with heating and air as well as plumbing in the past. On the heating and air side, it took quite a while for service people to be available to come out. That was when it was an urgent issue. There was an instance where it was in the middle of winter and the heat had gone out. I went three or four days with no heat and was waiting for the first available appointment. It was the same on the air conditioning system when it went out. I went three or four days without air conditioning before the first available appointment was available. On the plumbing, I had a circumstance where service people came out and indicated that they repaired the issue but it was not repaired. I had to make a follow-up appointment to have them come out and fix it correctly.

When I tried to run my dishwasher, the water wasn't going all the way out. It was just sitting there. I tried to submit a claim online but the next available appointment was the next day and I couldn't do that because my hours are crazy at work. I wanted a Saturday appointment so I called American Home Shield and scheduled it. The tech came and he was really nice. He provided really good customer service and H=he was very useful in telling me what to do and look at. While he was doing the repair, he was telling me so I could figure it out.

I’m still having problems with my claim on my toilet because American Home Shield won’t pay for this to be fixed. They weren't able to cover saying it was something broken on the inside, and they're not going to cover it. So now, I'm having to pour water down my toilet. I'm very upset about that. I'll get me another warranty place that will cover stuff like that as soon as I find one. I can’t pay for something that’s not covered. Right now, I don't know how I'm gonna get my toilet fixed. I'm dissatisfied. I don't see why they couldn't put a whole new unit in it just like they did the other toilet. They put a whole new unit in one toilet. In the other toilet, they wouldn't do it because it was cracked on the inside. It was a different type of unit, but still, it was still broken inside. The tech broke two units to put one in the other bathroom, and they did not want to pay for it, which I think was very unfair.

It takes so long for a contractor to come out. Sometimes, my issue is an emergency. I did a claim for the refrigerator guys to come out and I waited three weeks. In years before, it was a whole lot faster. Other than that, we have always been satisfied. I recently had a claim for electric and the contractor was out in a little over a week.

RDN Plumbing did a good job. It was a fast service and their techs seemed fine. But I would rather have them call me instead of having to call them immediately when setting up an appointment. If you're trying to get your appliance replaced through American Home Shield, you're going to be on hold for hours. Hopefully, your appliance is still gonna work after they fixed it.

American Home Shield's reps were very polite. The one whom I spoke with said that the contractor should be reaching out to me very soon and that I should call her if they don't call me. Stellar Plumbing came the same day. They were very prompt. Usually, a lot of companies tell me 24 or 48 hours. It was during the holiday season and the tech said he wanted to come and make sure all of his clients were taken care of before the holidays. The techs came and stopped my main line between my kitchen and my bathroom. Everybody had masks on and they were very professional. They told me to call them if I had any more problems.

We had a leaking water pump in our washer and the guy from Rogue Valley found it right away on Monday. He said he would get the part by Friday and he actually got it earlier. He had it Wednesday ‘cause he came and fixed it on Thursday in the morning. He was awesome, super on time, super professional, super clean and he wore a mask. It was a very nice experience. They're really old washers, so we just keep doing repairs to them. And they seem to be champions. So, everything's going well.

I bought a condo this month and when they did the inspection, the person said that they wanted the filter to be replaced. My agent set the service up with AHS so all I had to do was let the person in and that worked out okay. He was cordial and professional. It was a nice visit.

My hot water heater started leaking and needed to be replaced. While the tech was out here doing that, we noticed that the water pressure valve was getting ready to go out. Shortly after he left, it started leaking so he came out the next day and replaced that also. Everything went great. American Home Shield did as advertised and they were prompt.

The guys from Comfort Heating and AC that showed up were very professional. They did a great job explaining what the problem was with the heater and they were in and out of here in about 15 minutes. We were without heat here in the middle of winter and they got my heat back on quickly and easily. They were a godsend and angels to me. My family wasn't cold after the guys left.

American Home Shield helped us with the refrigerator and with the heater. Their reps were always very respectful and the techs they sent out were clean, on time and professional. We have recommended AHS.

We had a plumbing repair for the kitchen sink, and that was good. But the prior one I have, I don't feel comfortable with it. We have an AC unit problem. American Home Shield sent out a technician and he provided the bill to fix the air conditioning unit. I requested for second opinion, but they did not pay for me. I paid the $100 deductible from my pocket. The bill he provided was $2,000 to fix the air conditioning unit. I was not comfortable with that, and I called my own technician. He fixed it for around the $300. It was $165 for the capacitor and $140 for Freon. So, there was a lot of difference. It is a $1,600 of difference. I was not comfortable with American Home Shield's response for that call. I thought of changing to something else other than American Home Shield.

I'm very satisfied with AHS and I would recommend the company to anyone. The guy that came out for Mark's Overhead Door Service was superb. He got me up and going in record pace. He really knew what he was doing.

When we moved in the house, all the drains were really slow on draining. So I cleaned them all out. I got a bunch of stuff out of the drains, and they started flowing better. But the next thing we know, our toilets were backing up, and then all of a sudden our bathtub was backing up too. So we called the septic company and they said the septic tank hasn't been emptied in years. So we had them and see and clean it out.

The oven stopped working. I submitted a claim online and the contractor came out quite quickly. The first visit was pretty quick. They diagnosed the problem and didn't have to part with them but came back a couple of days later to fix it up. A very pleasant and very nice guy came out. It's all working fine since then. I'm very happy with the repair. They did a good job. It was a good experience.

The power keeps on going off in certain rooms. When I requested for service to American Home Shield, there was a description that said, “What was going on?” I said that the power, when we first moved in here, went off about two weeks after that. Then after that, it happened maybe once every two weeks. Now, it started to happen pretty much every day. That was what I put. First City Electric came out and they explained everything to us, and they were very good.

I do my claim to AHS online. It's easy. I had a claim on the refrigerator, and the technician who came was fantastic. The only thing is there seems to be a bit of a disconnect in-between what I'm being told as the customer and what is being conveyed to the service provider. Whenever I enter a claim, I'm told that, “Hey, this service provider will get in touch with you. If you don't hear from them, please call them at this number to schedule an appointment.” What happened in the two times that we've used the service is I got a call and they said, “Hey, this is so-and-so from HBC. We're going to be on our way to take care..” That was great. It's an immediate response, but it's different than scheduling an appointment.

We had a leaking pool pump. Acme Pool came out and took a look at it, and they're going to be back to do work in a day or so. It was a combination of a part and making sure that they got American Home Shield's authorization for a second component that was not noted on the work order. The contractors were extremely knowledgeable and capable. They had the parts on hand, the right parts necessary to do the job, and they really knew what they were doing. My experiences to date have been very positive.

My heat wasn't working. The tech from ACM service came and fixed the expansion tank in the bladder. Then, he turned it back on. Everything is still working good. But, my roof is still leaking and AHS cannot fix it as it isn't a plumbing issue.

American Home Shield has always responded quickly to every request I've made and everything has always been covered as promised. It's also very easy and user-friendly if you use the web to submit a claim. I had one very recently about the washing machine. My wife thought that it wasn't filling with water correctly and apparently, there was actually nothing wrong with it. It was a waste of $125 co-pay but if it had something wrong with it, it would have been fixed in the end. Then the other one was the dishwasher. Rivera’s Appliance Warehouse came out for both of those and everything was great. They came in, checked the appliances out, and got back out again. We also had two refrigerator claims and a garage door opener claim and every repair guy who came out had been good. Overall, American Home Shield is the best bang for the buck. Just get it. You won't regret it.

We had a garbage disposal that was broken. It was leaking underneath so we have water leaking under our sink. I called American Home Shield. Within minutes, everything was set. Then by the next morning, the guy was here and he replaced it. He was in and out within an hour. He came in the timeframe he told. As a matter of fact, he was early. I live down in Florida with a bunch of old people so a warranty is a necessity. AHS is definitely well worth it. To know that the disposal was gonna get fixed gave me peace of mind on a holiday.

We had a recent claim for the electrical and the process of filing it was great. The people came in on time, were very professional, and resolved the issue. That's what we've come to expect with American Home Shield. We just recently had some issues with them, but most of them have been resolved.

Having a warranty through AHS has its ups and downs. When I had my water heater fixed, I went somewhere else because it was way too expensive. But I had a good experience with my air conditioner, my dishwasher, and my washing machine. They fixed the air conditioner and dishwasher and replaced the washing machine with no problem.

Our dishwasher wasn't working. The service provided by the contractor was good. Everything is easy with Home Shield. We'll definitely keep it.

We had a big ice storm so a lot of people lost power here. When the power came back on, the heating unit wasn't right. It was like a bunch of condensation had built up in it and it needed to be drained. The tech was great. He fixed it which is a big relief. When you initiate a claim with AHS, there's a dropdown menu and you have all of these different things that could not be working. However, they let you select just one. It would be good if there's a way to indicate that it’s more than one of those things in the dropdown menu. Usually, I select Other but there's nothing where you can explain what Other means.

Everything is going very well with American Home Shield. I contact them and they send somebody to take care of the problem. That's what I have the policy for and they do what they say they're going to do. Recently, I had a loose pipe connection underneath my house in the crawlspace. The company they called said they weren't going to be out there for 10 days. I told them that was not going to be a good idea since I had no water. They moved it around and that company sent someone in two days instead of 10 days. I still had to wrestle with the water problem but it was better than wrestling with it for a week. The guy did a good job. He told us exactly what was wrong, took pictures and showed us the before and after pictures. He tightened up some other pipes and made sure that they were okay. That was the second time I've had them out. I had an issue last year and they came out and took care of that. I've had good response from them and the guys seem to know what they're doing. They're friendly and they do the job.

I had water in my cabinet and I assumed it was coming from the garbage disposal. Unfortunately, the claims process started over the holiday weekend, so I had to deal with that, but overall, it was fine. The plumber showed up and fixed the leak. He was very professional and on time, and he did a fantastic job. I couldn’t ask for better results.

The problem was the shower faucet. When you turned it all the way to the left to get hot water, it quit. The plumber said something about it being heavily calcified so he had to replace a part. My husband's faucet was basically the same thing and he was able to fix that. We're happy. He's new though. We never had them do plumbing for us. We had some plumbing problems too and American Home Shield sent somebody else. American Home Shield is a pretty good company. We like it. We call to submit a claim and within half an hour, we get a text that they got it. They could lower the rate though.

My experience with AHS was great. We recently had stopped up plumbing. The tech went out of his way to go beyond. There was a couple of areas that he could hardly get through. It must have been there for a long time. It was really clogged. Luckily, he got the clog out. But he went in further and found another one, so he did a great job. AHS worked just the way we hoped it would. It’s perfect.

I had people over for dinner and the oven didn't seem it was cooking correctly. Things weren't getting done like they normally would. I put my oven thermometer in there, and it measured 50 degrees under where it should have been. I have the double oven. The top one registered fine. The bottom one registered 50 degrees under. That's why I called to find out if that could be corrected.

American Home Shield is a necessity that you have to have because you never know when there's going to be something that you're going to have to replace. It's worth the money every month. When my furnace would not turn on at all, I thought it was a pilot light, but a friend of mine looked at it and said, “No. You have an automatic.” I did a claim through the website, and it was very easy and smooth and then the gentleman came when he was supposed to. Unfortunately, he couldn't fix it that day. He found out that the blower motor was broken, and he had to order it. Meanwhile, we had to get space heaters, but that was okay. He came back two weeks later and he had it fixed within an hour. Now, it’s working fantastically. Everything's great, especially since we had nine degrees the other day. It was really cold.

We have an ongoing plumbing issue. The tech is supposed to be back today. This is the tech's third trip. The first time he was here, he ordered parts. The second time he came, it was still problematic. But he was here on time and was very polite. He was very knowledgeable and very professional. We interacted very well. He was able to spot the problems. He made several different attempts to repair it, but it's beyond repair, it needs to be replaced. So far, AHS has always responded within a day after our call.

The initial call from the renter was that the AC unit was triggering the breaker box to turn off and it would happen throughout the day. It was the heat or air condition. We opened up a service ticket. American Home Shield immediately opened up the claim and routed us to the correct vendor. An electrical repairman came out, looked at the breaker box and looked at the AC unit and determined that something was malfunctioning with the fuses. He replaced two 50-amp fuses and said he thought the issues might be solved but he needed an AC repairman to come out.

I sent in a claim for my plug sockets and I had an excellent experience with the claims process and the contractor. I was pleased with the service and highly recommend that AHS continue doing what they're doing.

I like American Home Shield. Recently, Magic Appliance came out for my refrigerator. They were unable to do anything for me because the door was under recall. The technician was very personable and apologetic that he couldn't do anything for me. I had to go through Viking and I still don't have a refrigerator to date which has been an issue with Viking.

The washing machine wasn't spinning. It filled up with water then it wouldn't do anything after that. I went online and submitted a claim with AHS. I've used their website before and I didn't have a problem. Then, I got a email that said who the contractor was and that they would be notifying me to set up an appointment. Then, the tech called me and said he would be there. He was great and he was there when he said he was going to be there. It took him 10 minutes to fix the washing machine and it has been working perfectly since the repair. It helped me immensely as I had a lot of laundry to do. Other than that, my experience with AHS has been great and I've got no complaints.

Blue Ridge Mountain Plumbing came out to fix a broken hot water valve in the kitchen. My wife was there when the tech came and she said he was very professional. We've had hot water since the service.

I'm not very happy with my experience with American Home Shield. This is the second person who came. The first guy came in and he said that it was not working. They had to send somebody else to look at it. They sent Sears because the refrigerator that I have is a Kenmore. Mostly, Sears deals with these situations. The guy came in, he looked at it and diagnosed it. He said it was not repairable. He said he sent in a report for American Home Shield to replace it.

AHS had two different companies assess the washer. The first company said it couldn't be repaired, but the second company said it could be. It took over a month for me to get a working washing machine, which was unacceptable. I wound up going to the laundromat three different occasions. But the contractor was fine. I've had problems with other appliances over the years, and AHS took care of them. So I stayed with them. But there used to be an easier way to get somebody on the phone and to hear what you had to say. If you were not happy, somebody would at least call you back. But that was not what was happening this time.

I had a pocket light in the wall that wasn’t connecting. Copher’s Quality Homes came and the guy just adjusted it and it worked. He was fine and professional. It's been a great experience with American Home Shield.

American Home Shield was very time-efficient and did great work. Everything went well. I had a leak in two bathrooms and the repair guy was very professional. I hadn't seen the guy in a while, but I went to school with him. He identified them, fixed it and everything was grand.

I had a little difficulty last time with calling in a claim to American Home Shield. I had kind of an issue getting through to talk to somebody. But online, it was fine. The technician that came out was great. The dryer was replaced, and he repaired the stove. But I'm still having issues with the washer. Everything else seems to be fine.

Lake Anna Doors did the garage door. It's okay but there's a little squeaky noise. I asked the guy to try to fix it but he said no, they could not do much more about it. But they are excellent and I did provide a present for them. American Home Shield is good. The only thing is they do not respond to the call and sometimes they are asking me to have my payment twice. There were also some issues with my credit card and they are not functioning very well in terms of communicating with the customer. They need to communicate with the customer properly and to make sure that communication is not by so many people. That is confusing.

The heater wouldn’t turn on. I put the claim in with American Home Shield on Sunday. The guy called me Sunday night that he would come out Monday morning. He was out Monday morning at 8 o'clock and fixed it immediately. It was just a little part. He fixed it. It's working fine. He did a good job. He was quick, precise and honest. He was in and out in a half hour. I was impressed. It was a good experience.

The tech fixed the immediate problem. He glued the joint back together. He said, "It's just a temporary fix. I have to get back with American Home Shield and tell them what I'm going to need to do." I said, "Okay, that's fine." Four weeks have gone by but I haven't heard anything since. After I have called them three times and emailed them, I never heard anything back. I called AHS last week and the rep said she would give me a call since it was a day before Christmas Eve. She said it would take a day or two. We gave the contractor that came out here 24 hours to respond. I said, "He won't respond to me. So I don't know what's going on." And she shows that it was still open. On the other hand, I did an online for TNT Appliance. They were wonderful. The tech came out here, was very thorough and nice, and it took about an hour. We have been moving over these last 40 years and each house had AHS, and they have been great.

American Home Shield has been very easy to use when I needed it and seems to cover everything I wanna have covered. One time, I had my dishwasher repaired and the tech was good.

We filed our claim online and on the phone and everything was good. The only thing was that we had to wait for the contractor to get out to us. No complaints otherwise. Everything was timely. They've been in business for a long time and they know how to handle themselves. The tech was a young man. He did a great job, he was very polite, and got the thing fixed. It was done quickly and very well. Everything seems to be working fine. We're happy with American Home Shield. We’ve had them come out for four different occasions and they have saved us thousands of dollars. We've told everybody else that having them is the smartest thing to do, especially if something major breaks down.

They've been out a couple of times and the tech is exceptional. He's very thorough and courteous. I'm at least 100% satisfied with him. The techs are wearing masks and putting booties on when they come into the house. AHS is a great company to do business with and I've recommended them to a number of people.

It was easy to submit a claim. We did it on Christmas Day and we got a response right away. I wasn’t expecting that, but it was very helpful. The tech was great, but our unit needs to be replaced and we're still waiting for the replacement. My husband has talked to customer service a couple times and it's overall been positive. The frustration is that it’s taking a while.

The guy who came in here for the AC claim was nice. I told him what was going on. He went up in the attic and checked out everything and everything was fine. My problem with the AC was just lame but he seemed to take it professionally and went from there. It was great dealing with him. The AC seems to be doing pretty good. Everything went great. When you first call American Home Shield with all that automated stuff, it's hard to get through sometimes but just stick with it.

When I call, American Home Shield gets right on my claim. Somebody's usually calling and is out within 24 hours. I had a heater coil issue with my dryer. The guy from Potates Appliance Repair knew right away what the issue was. He was really nice and knowledgeable. He was in and out in less than 15 minutes with the part and everything. The dryer has been working great since then.

The tech worked on an ice maker of my Samsung refrigerator. It seemed that things Samsung had a known problem that the tech knew about. He happened to have the unit that was needed in his truck. So, instead of ordering one, he replaced what I had for me. There's only one problem with AHS and it's that they don't cover the outside hookups to the central sewage. Despite that, I would use them.

The technicians came in within four hours for the toilet that was leaking. They were very nice and very professional. I have a porcelain toilet and they told me that if it was somewhere in the porcelain that's cracked, they would have to call. But it wasn't a leak in the frame. It was one of those pieces that go on the inside. They showed it to me and they fixed it within 30 minutes of arriving so I was very pleased. That was my first time using AHS which I've had for 2 years and they were very good.

I'm getting so sick and tired of calling American Home Shield and getting somebody halfway around the world that doesn't know a thing about what I'm talking about. You call them and schedule something and then you try to call back and say the plumber has told me that I've got to have somebody go up on the roof and check out the vent. But these people might be able to speak English, but they sure couldn't understand a word that I was saying. I pay too much money a month for this. I spent hours on the phone a couple of weeks ago to get this taken care of and all I kept getting was the Philippines. That is very frustrating. I am seriously on the verge of dropping this.

Runyon Appliance came out for the dishwasher and he messed around with it. He discovered that there was a hunk of plastic off of a knife handle that melted on the heating unit and got underneath the float. The float wouldn't come up, so the water couldn't come in. All he had to do was take that piece of plastic out. He was very professional, efficient and got it done. I've had Runyon before and they're good. I've been happier with some of AHS's people than others.

We were having a problem in the shower. The one shower only got cold water and the other shower only got hot water. My claim to American Home Shield for it went very well. We're not done yet because when they fixed the one shower, they had a faulty part. So, they've had to order a new part. The poor guy has been here three times already. Now, he has to come out for the fourth time. The previous issue created a different issue. The repair corrected the first issue, but now, the shower leaks. It was a faulty part, so he had to order a new part. Brian's been great. He's a master plumber, and he's been super cooperative and very professional. He wears his booties and mask. They've been very quick to respond when I've had to email them. So, I'm very happy.

I haven't had a heater in three weeks. I've been trying to get American Home Shield to get somebody out to fix it. Someone has come but he didn't fix it. I've called them several times and they've assigned somebody new but I can't get a hold of them. Other than that, every other contractor has come out. They've been very nice. My dryer quit working and the first tech didn't fix it right. So, AHS called another person out and he knew what he was doing. He fixed the issue.

I keep renewing American Home Shield because it works for me. I hear a lot of bad things about it, but for the most part, I don't have any issues with them. I recently made a claim for my washing machine. I went through having to redo it three times to get the specific company I wanted, My Appliance Repair. They've sent out three or four times. We finally figured out what the problem was. They've ordered the part and waiting for it to get put in. It's not a problem because I'm in Australia and my mom's dealing with it back home.

I had a heating issue and I went to americanhomeshield.com. The process was easy. I put the service and I was contacted. A nice gentleman came right on time. He went up to the attic and he took care of things. He was a very experienced technician and it took him less than 20 minutes to crank the furnace on. He gave me two months warranty if the same issue happens again and that is without the $75 service charge that AHS charges. We set the furnace at a certain temperature and it's been working fine. That was my first experience with AHS and I was very impressed. It was a really nice service. I wish they have business in different states as well like in New York.

In the four years that I've been with American Home Shield, they fixed some things. I'm satisfied with everything except for the AC repair. They want to put in replacements that are not of the same quality. If I’ve got a Trane, they want to put some aftermarket stuff in there. That needs to be improved. That was even from a technician. AHS does good work. But on stuff that is expensive, they don't want to replace it with the same type of equipment. If I'm paying my bill, they should replace it with the same thing.

The gas furnace wasn't blowing out any heat and the techs that AHS sent out repaired it. When I submitted the claim, I called their 800 number, then I went through the steps on the automated system that they sent out. Everything was good, fast and easy.

I put in a claim to American Home Shield for my dryer and my range. It was pretty simple. A tech from Sears came out. He was very professional and very polite. He did his job and explained to me what he had done. He had to order a part, so he had to come back a second time. I was very pleased. I was with a different company before, and I pay for some services. It was like pulling teeth to get what I needed done. So, I am very pleased with American Home Shield. The only thing is every year, the rate seems to keep going a little higher and higher. But other than that, the service is really good.

Filing a claim is easy and the technicians are all professional. However, it takes a while for them to get here. American Home Shield never considers anything an emergency. They could cover more stuff too. The guy suggested I get a new garage door opener but American Home Shield doesn't cover that. I have to pay another fee for that. He fixed what he could to make it work.

The most recent claim was put in for a furnace not working. I spoke to a representative and it was a good experience. The repair was partial. The tech thought he fixed things. But he had to be called back because I couldn't seem to get it back on. I called American Home Shield and he returned after that call. Very professional. I was very satisfied.

I might still have a policy with American Home Shield on the old home and another one on the home that I just bought. I'm not seeing both of them under the same user account. So, I’d like to be able to see all policies under one user account. That may be me not understanding or having looked into that well enough but when I made a claim, the contractor completed the repairs and explained the issue.

My mother called me on Christmas morning at 3:30 AM and said that the furnace where she was living wasn't working. I had a guy come out on Christmas Day. I had to pay him $200. But I couldn't get anybody out through American Home Shield that quickly. But once he told me what was wrong with it, I went ahead and submitted a service request with American Home Shield. I got a text or an email that said that Link’s Heating and Cooling would be the one coming out to fix the furnace. Dealing with them was all good and their professionalism and courteousness were outstanding. Using my American Home Shield contract saved me at least $400 versus going with that other contractor. So, I was very pleased.

The guy was very professional. He did a good job of cleaning up after his work which is always a key thing especially for someone who does septic systems. I was very pleased and I would highly recommend AHS.

The guy who was sent out by American Home Shield for the locks was very nice. He showed up right on time. I showed him the house and where the trouble areas were, and also the different locks that needed to be replaced. It turned out I needed an extra lock. He even said, “That's not a problem. I'll try to take care of it for you.” He showed me that there were some serious issues with the locks. There were two different keys that could be used to open the same lock, and the front door was not secure. He showed me how he was able to just kind of pop it with this little thing he had, and I almost fainted. I was floored. I almost died. He said, “No, no. I'm gonna replace it.” He thoroughly went through every single lock. I even showed him one that was particularly scary, which is in the back part of the house. He was like, “Oh, I can see why you're concerned about this.” He showed me really quick how it could be popped.

The appliance guys were called in on the 5th but they didn't come out till the 10th. I called them three times since and they still haven’t been back out, and they haven’t returned my calls. My appliance is still haven’t been done. We live in a smaller town and AHS has limited resources for people here, so it's always a problem. They should get more than one contractor, and get more than one plumber especially. It's been frustrating dealing with AHS. Too many phone calls and too many people who don't speak English. It's hard to understand them. They're trying to read scripts, which I can tell. When you say that you want a supervisor, you wait for 30 more minutes but I can tell it's not a supervisor.

The repairman who came was good and efficient. He was very professional and he cleaned up after himself. It was also good that everything was covered in our Home Shield. The home warranty was worth it.

My heater would just hum and it wouldn't turn on. In the past, I've had a lot of trouble with American Home Shield. But this particular time, I was able to get through in about five minutes, which made me happy. I had a credit with them for my service fee because I was going to cancel last year, and the retention department gave me $150 credit toward future expenses that I might have with them for the service fee that I have to pay each time. When they wanted to collect the money, I said I've got a credit. After about a five-minute wait, the person I was talking to found the credit and gave that to me. So that was good. Then Generations Heating and Air did a wonderful job.

There was a broken pipe in our bathtub, so there was a leak. We submitted a claim with AHS and they attended to us really quickly. They called us but unfortunately, I was at work. So my wife had to deal with everything. I wasn't home either when the techs came in but they got the work done as quickly as possible. The first day, they missed the appointment, so we had to call them. They said they knocked, but my wife didn't hear. So they gave us another time, which was a Wednesday. They eventually came at a time when she was at home and they got the work done. Everything has been working perfectly since then and all in all, AHS has been awesome. If I had to pay for what the techs did from pocket, that’d be a lot of money. But with American Home Shield, it was more like a blessing. I also got a letter that I needed to pay for another year, which I'll be doing soon.

It's kind of hard to get on the phone with American Home Shield. But other than that, they've been doing great. They're really fantastic. They come right out when they say they'd come. The techs all seem to be nice guys. They know their stuff.

The last couple of times I dealt with Home Shield was pleasant. I was really about to cancel it because I kept getting foreigners on the phone and I didn't make them understand. I'm over 76 years old and I don't have the patience to teach them English and comprehend. The last couple of times, I talked to an American. I'm very pleased with their contractor Freedom Heating & Cooling. They were very dedicated, polite, and professional. You should contact AHS and sign up because I'm pleased with what they've done. They have taken care of business properly.

The condenser fan of my AC went out and the techs came out and fixed it. They brought one with them and replaced it on site. Being with AHS has gone pretty well except for them wanting to fix 20-year old faucets instead of replacing them.

We've had several issues and American Home Shield has been pretty good. Submitting claims is super easy. The dishwasher service we had was quick and it was totally fixed.

When AT Appliance came to look at the stove, it was just one man. But he did a great job. He did everything exactly and he was very professional. He checked it out. He found out the part that was broken. He put in an order and apparently, it's too old and they don't make that part anymore. So I got the call that I was getting a new stove. But I don't know what kind or color I'm getting. I don't even know if I'm really getting it because I didn't have any confirmation when I spent hours on the phone yesterday.

I'm in a condo community and my heating unit’s outside. It was freezing and I could see ice on the inside and the outside of it. So, I called American Home Shield and they sent a tech out. He said that there was something going on with the defrosting part of it and he would have to order that part. Then, he came back in a timely manner. I was very satisfied with the amount of time that it took from the delivery of the part to the time it was placed and I had a very good experience with United Air Temp on that repair. Since then, everything has worked perfectly.

I wish we could get contractors to come out sooner than two days, but the experience with AHS has been good. The contractor we most recently had came on the day the appointment was scheduled and they fixed the problem.

Submitting a claim with AHS was simple and easy. It was a great experience when Realty Rekey came out.

The ice machine was not working consistently and I had a big leak underneath. The repair company first had a call via a cell phone and a video call, so that was fantastic. No one had to come out here to my house and they got it done quickly. So I'm in love with the whole video call. After that, they took care of my problem. The techs were clean, courteous, and sterile. I cannot be happier with both American Home Shield and the company that fixed my problems.

Submitting claims to Home Shield has been really easy. The only thing we've been concerned about is that we would like service the next day and sometimes, it takes two days. The techs that come have been really professional. We're senior citizens and we wanna talk to anybody that comes in. They aren't really chatty but that's okay since they're here to do a job. They are very knowledgeable and reliable. If I was here by myself, I would have felt very safe. We had dealt with COVID and so everyone was very protected.

Submitting a claim with AHS is normally a good experience. I had a water leak recently and did not know where it was coming from. But when the K & S Plumbing came, it was actually outside the house, so that wasn't covered under the warranty, so they just left. But, I had a claim last year and it was fine. AHS is a good company. So far, I've had good luck with them. No major problems other than getting in touch with them. Last year, when the COVID started, it was almost impossible to get to talk to someone. But other than that, the service has been good.

It was easy to submit the claim for electrical and everybody did a good job. The techs came out and had it fixed in a couple of days. I also tried to do another claim for plumbing a little bit later. I wasn’t too happy about that because American Home Shield charged me the copay before they even sent anybody out. It was gonna be five days for them to send somebody out for a leaky kitchen sink but we got to wash our dishes. So I ended up canceling and just having a friend come over to help me fix it. I'm gonna have to call them back because I don't remember if they've given me my refund for my copay. Other than that, they seemed to be helpful.

Murphy's Home Services came, got everything fixed and they did a good job. They came out for a leak on the dishwasher, and the maintenance guys troubleshot it and found out it was the seal. They ordered the seal in and replaced it, tested it, and then reassembled all the bottom kickplate and made sure everything works fine with no leaks. The tech was friendly and professional. He did not wear a mask, but he kept distance from everything. He didn't require me to be in the room with him. Once it was done, we cleaned everything up. As far as him not wearing a mask, that was our choice. He did ask if he wanted us to. They gave us the option. Everything was very smooth and seamless as far as it seemed. It was pretty straightforward. This was a really good experience.

Our oven was not working and the response from the technician was timely. We still haven't gotten it corrected but my previous claims with American Home Shield have gone well.

What American Home Shield said they'd do, they did. I've only had one claim with them and it's on one of my rental homes. They addressed it and I heard from the renters that the problem has been resolved.

The repairman was very good. He did his job and he did it well. The electric’s been on, so that's a good thing. I've worked with American Home Shield before as well and they've done a good job.

The drip pan of our hot water heater was filling up with water. Honesty Mechanical was sent out and they said that it needed to be replaced. They were professional and very polite. It's still leaking and dripping in the drip pan. I've just been waiting for almost a week now on the authorization so I can get another one. Overall, American Home Shield is a good service to have. It can save tons of money in the long run.

I was having trouble getting my AC to kick on. Either the cooling or the heating wouldn’t turn on. It took no more than couple minutes to submit a claim and for AHS to reach out to me and say who was going to come out. So I was very, very, very happy with the process. I had someone come out from Air Doctor and they were able to fix it almost instantly. It was crazy how fast it took them and I was really happy with that. Scott was the person that came out. He was very professional. They had kind of these weird COVID time protocol things where as soon as I answered the door, he was already six feet away from the door and waited for me to invite him in the house. He was polite. He showed me what was wrong. He took the time to explain things to prevent future mishaps. So Scott did really good job.

True Blue Pool Service did a great job. The guys really know what they're doing and I enjoy them. I've had them come out about three times and look at things and everything is good. Overall, I was very satisfied with American Home Shield. I had told my mother-in-law and the people at the VFW about them. Check them out and go ahead and sign up.

Everything's been fine so far that we've had experience with American Home Shield. Our first claim that we've done with them was for both of our AC units that were freezing over. We submitted it at night and we got a message the next day that they received the claim. Within a couple of days, the tech came out, checked it and found the Freon was low. He was very professional and good. He added some Freon in it, and everything seems to be working.

This is Christmas morning 2020 and we are darn near frozen. We have been without a upstairs working furnace since 12/07/2020 and today is 12/25/2020. This morning in Memphis the temperature is 24 degrees. Needless to say our bedrooms are upstairs. Customer service is a joke. Doing this whole process I’ve repeatedly asked for a Supervisor without success. The first company dispatched was in and out in seconds Telling us the problem could cause us to die in the night! Next question, “Do you need our salesman to call?”

I called the one number when I filed the claim. First, American Home Shield had trouble finding somebody that would come to Winfield. Finally, they turned it over to somebody. They contacted me, and then they contacted Everyday Heating and Cooling. The guy that came out was so nice, patient, and explained everything that he did. He had to come back because the heat worked fine, and then it quit working. When he took the board off, he had to order a new circuit board. The first one came in and the manufacturer hadn't soldered all the pieces on it, so they were loose. He had to order another one when he took the old one off. He showed me on the board what he thought was the problem. Now, I have heat.

The tech from Beyer Appliance came out and took care of the dryer. It was just a control thing that was locked. I never locked it. It got child lock. He showed me how to unlock it if it ever got back to that functions. Then he fixed my refrigerator out in the garage. It was a switch. I was very pleased with the service. I'm also pleased thus far with American Home Shield. I just bought this house last summer and it had a warranty through Fidelity. I had to use them on a couple items. They were pretty prompt, and as far as their method of the payments, they didn't charge my account the service call until that service was done. Whereas American Home Shield bills within 48 hours, and I get it's because of COVID, but it just seems scheduling is now blamed on COVID. That's a little irritating knowing that you're paying out and you haven't got it done yet.

My air conditioning has not been checked yet because it's been cold since then, but this unit has been giving me the same problem over and over. The same company has come multiple times. When they came in to do the checkup, I complained that the fan kept kicking in on its own on one of the air conditioning units even though the temperatures is right. They found something about a valve, put an order, and American Home Shield called me. It was $100 and I okayed it. The repair company came back, fixed it and did a great job.

The HVAC needed some work. American Home Shield did everything in one day. It took a couple of days for Ice Cube Air to come up, but it was fine. They emailed us. They let us know they were coming and the guy was a bit early. They said there was a line to be repaired on the roof, because the HVAC is on the roof. They came up, did a test, and fixed it up.

My heater unit was making a screeching noise. I called Home Shield and they called A-US Air Conditioning of Texas. Then they called me and said that they were gonna come and look at it. The guy that was sent said that it needed a motor. He left and came back two days later and put in a motor. Now, it’s keeping the house warm. I would recommend Home Shield. It’s helped us out.

When we tried turning on the heater when days were getting cold, it wasn't working. We put the call in with AHS and the tech that came out was very nice. He said that there was a cord cut in there. We felt very comfortable with him. We felt safe. If I ever put in another claim for the AC and heating, I would request for them to come back. I highly highly recommend them. AHS could keep them on my number one list for my next claim. They made me feel so safe after their knowledge. It was amazing. The tech even checked the main floor heater to make sure that we are safe.

I had a problem with the garbage disposal and there was a leak. So, I talked to the American Home Shield rep and Gaithersburg Plumbing was assigned. Once AHS gave them the contract, they called me in less than 24 hours and then scheduled an appointment based on my availability and the tech’s availability. The tech came and got the garbage disposal fixed. It's running well so, I don't have any complaint with respect to their work activity for the timeline or the professionalism.

American Home Shield was something my husband got a long time ago. Sometimes the contractors that they send out don't call and they don't do the work and I'd like to see them have more reliable contractors. One time, I called the number and asked for a contractor to come out. They came right out, and they did everything I asked them to do in the claim. They were very courteous and professional. They fixed the pipe that had busted under the house and checked both drains in the bathroom. They were good. One sink is still going a little slow, but the gentleman said it's because it's a small drain pipe on there.

We've had a number of issues with this particular heat pump. It was frosting up, not defrosting and then we had low coolant one time. But about two weeks ago, the unit would frost up completely. I would do the recommended defrosting manually by pouring cold water on it. The techs came out and checked it. It was going through the defrost cycles but it was not doing anything. So they found that there was a bad control board on the unit and they ordered a part. A week later, they came out and fixed it. So everything seems to be well now.

Submitting the claim for my broken heater to American Home Shield was very easy. The contractor came out in a day. However, he talked too much. If he would have not talked as much as he did, he would have been done in half the time. But he was cool and really nice.

This was my first time to submit a claim with AHS and it was very easy. It was great when the tech came out. I called Sunday night around 10:30 PM and he came the next day. He was very knowledgeable and he explained everything to me. I also had a plumber come Tuesday. AHS is definitely worthwhile if you're a homeowner. So far, the service has been great and timely. The contractors explained everything clearly so I could understand. I'm satisfied.

The most recent claim we placed with American Home Shield was a plumbing issue in our kitchen sink. Submitting that was straightforward. The contractor was here the next day. He was very friendly and knowledgeable. He followed COVID protocol, wore his mask the whole time, and got it done the first time. He let us know what he was doing and he even gave us some advice on how to prevent the pipes from getting clogged again. Everything was great.

I live with my boyfriend and he built this house, and everything in it is 20 years old. We could come up with a $100 copay, which was a lot easier than coming up with a new appliance if it could be fixed. I read the reviews, which made me decide on AHS and the person I spoke with helped me through it. She was awesome to do that with. It was a very easy experience and she was very forthcoming with information that I had questions about. My boyfriend was not on board for the warranty at all. But I've had to use American Home Shield when the heat pump wouldn’t come on and the service tech was awesome. He explained what was going on and since the repair, everything has been great. I’d use them again. I also used AHS for one other thing and it worked great so, I'm glad I did it.

Last year, I called American Home Shield for the dryer and the repairman they sent was good. With my recent claim, I had a leaky pipe on the toilet and I needed it fixed immediately. The guy from J & M HCP Incorporation came and he was professional. The toilet's okay now.