American Home Shield Reviews

We had an AC issue recently. There was some noise that was being made. I was satisfied with the service I received there. But when it comes to plumbing, it's a disaster. They will not move from the one person they assigned and those people are totally overbooked. When a client is asking to have a different provider assigned and AHS knows that that assigned person is already booked for two weeks, AHS should attempt at least to get another provider on for them. But other than plumbing, I've had okay service.

I've been with American Home Shield for 35 years and I have enjoyed their service. Everything has been great. With my home warranty, I don't have to buy an extended warranty when I buy new stuff. We're just moving into a house and it's 21 years old. I assume that things are gonna happen. We had a claim recently because when we had an inspection, the inspector said the water heater was just toast. It had a calcium buildup and the techs couldn't fix it.

Generally, we have a good experience with American Home Shield. We had an issue with the AC and we needed to get a coil replaced. We ended up doing out of pocket because we really needed it. It was during summertime. We also had a claim where Astro Appliance came out and that one went very well. The technician was very friendly and professional. But we're a little upset right now because we're still trying to get our water tank upstairs repaired. It's been leaking and AHS asked for some proof that it's been going on for a long time. My husband talked to the insurance and we're trying to get the proof together about the water damage around the area. It's a little inconvenient but we're working on it and I'm sure they'll cooperate. We want to stay with AHS and not leave. It's good to keep and maintain the services.

So far, the claim process of AHS has been good. I just have one issue with the calling-in process on one of my homes. It's a little difficult. I'm not sure how it got mixed up. One of my homes was registered under a different address. Whenever I would give them the identification number that was assigned to me, another home would come up under that. And I still don’t think that’s straightened out. This is anytime I tried to create a claim at my primary residence. But, with my other residence, that seems to go through and everything seems to be fine. We had a claim for my garage door recently. It seemed to be loose. The guy that came out explained why we were having an issue and said that that shouldn't be of any concern.

We had an issue with our sump pump and it ended up going completely out. The technician that came to look at it said that a sump pump replacement was not covered by our warranty with AHS and he said that he tried to repair it. He just did what he could. But he also said that if it came down to fully repairing it, then we'd most likely have to just go through a regular service provider for that. Once we have the funds and the ability to be able to do that, we'll be looking to be able to get it repaired. All in all, things have been pretty good with AHS. Any time we've needed something, we've been able to call and get it resolved within the first couple of days.

I let some people know American Home Shield was a good company. Contractors come out in a reasonable time and try to get the issue resolved. If somebody’s working on it and can't get it resolved, AHS helps replace the item.

The most recent claim we had with AHS was a plumbing issue in the bathroom. I submitted the claim by phone. Within minutes, I got a notification that they identified a person to come out. The techs were efficient. They came in and unstopped the stoppage in the toilet and they left. They did an excellent job. The last several times I've contacted AHS, they immediately jumped on it and had someone come out and take care of the problem.

American Home Shield sent Cost Cutters Appliance Repair for the exhaust fan on the range. I went to the AHS website and did the claim. It was pretty good. I received the contractor's name and number and who would be calling me. Cost Cutters did a good job. They fixed the problem. A piece of metal was in the way, and they moved the piece of metal out of the way. It started working perfect. Go for AHS. I've always had good experiences. They've always come through every time. I had used them in the past, and I never had any issues with them. So, I went back to them.

The refrigerator handle on my freezer is broken. Home Shield contracted out the job to Universal. They got the part and a tech was supposed to come out last Friday. But on Thursday, they called me and said that no one was gonna come Friday because the guy called out he would come Saturday. I said okay and the schedule was set for the same time at 11:00 to 3:00.

The AC was freezing up and it was blowing hot air. When the techs first called to set up an appointment, I told them that the day they wanted to come, I had a doctor's appointment. They said, "Okay. That's fine." I told them I needed to know what time they would come. I said I'd prefer early in the morning if possible. They said, "Okay. That should be fine. I'll let your tech know."

I was drying some clothes and all of a sudden there was a really loud shrieking noise. I turned the dryer off right away and I didn't try turning it back on. Somebody in the household said maybe it was the belt. I called American Home Shield right away. They answered my call and they were very quick to tell me who would be taking care of the dryer. It was really interesting and very inventive that I used my camera and I was able to give them the numbers on the stickers. That was the first time I had someone do that and it was pretty cool that they were using that technique to get all the information that they needed. They wanted to know what kind of dryer it was and how long I had it. They were actually able to see inside the dryer.

We had three out of our four appliances in the kitchen that were broken and we ended up calling American Home Shield, and we had two different services. We had A&E Factory Service for the dishwasher and we had Nelson's that came out for the oven, and he did a fabulous job. We had a bit of a debacle because we were assigned to a different service repair place and they came out and they wanted us to take our range out into the middle of the kitchen. I told them I wasn't really comfortable doing that because it was all caulked in and we'd have to have a second repair done. We decided to part ways. So then, we transferred to Nelson. We didn't do anything and he fixed it in less than 45 minutes.

My garbage disposal was leaking and I called American Home Shield and set up an appointment. Zeus Plumbing came out and fixed the problem. I always do the claim online and on weekdays, it takes no longer than 48 hours to get a contractor out. But on weekends, I have to wait till the following the business day. This isn’t my first time having AHS. It’s a very self-explanatory and easy process. So I will recommend it because you don't have to worry about the hassle of trying to find a contractor.

The tech fixed the one problem and it was excellent service. But when he left and we started to use the dryer washing machine, it wouldn't spin. I got a claim and the contractor is supposed to call me today.

The garbage disposal wasn't working and I thought it needed to be replaced. But the techs who came fixed whatever was wrong with it. Apparently, there was something large that they needed to dislodge.

My air conditioner wasn't working. I called American Home Shield and they sent me something stating they contacted a company to call me. The service people were terrific and very professional. I felt sorry for them because they were so busy this summer and they came out every time I called. After the repair, things have been wonderful and I have air again. The heat in Texas is unbearable at 80-something degrees. I was very lucky to have a couple of units in my house. I'm thankful I have American Home Shield because they helped me financially and I couldn't have done it without them. I tell my friends and neighbors about them all the time.

I placed an order on a Saturday and got a call from the company the following Monday then they came out that Tuesday. They put a new garbage disposal in and that cured the problem. The work was done to my satisfaction. On the other hand, the prices keep escalating on the warranty. It's went from 48 to almost $70. It's gotten a lot more expensive and I am beginning to wonder if I can afford it in the future.

American Home Shield's claim process is super simple and you don't have to fill out too much information. Once a tech gets assigned, they figure all that stuff out. It's user-friendly and easy to get scheduled. I really enjoy the service that American Home Shield provides. We used their service when the shower in the upstairs bathroom was leaking through the floor and through one of the light fixtures downstairs. When a technician came out, he found that the threading on the shower arm that comes out of the wall completely cracked off. The shower arm fell out right when we tried to take it off. That was where the leak was coming from.

My refrigerator stopped squirting water. The tech came and he fixed it right away. He knew exactly what was wrong.

The electricity in the master bathroom did not work. A tech came out and found that the switch that turns the electricity off in the bathroom was broken in half. We assumed that was what was making the electricity short out so the tech replaced that. I had no problems for four days. But the electricity simply quit working again. I called the company back and we had a little bit of an issue playing phone tag for a couple of days. I finally got ahold of them this past Friday and they were here Monday morning. Originally, the tech looked but he couldn't find the problem. We then got to talking about how this was an add-on. It clicked to him what was wrong. Sure enough, he found that there was a wiring disconnect somewhere in the addition of the electricity and he replaced it. So, I have absolutely no complaints whatsoever.

Denton Appliance Repair came out to fix the washing machine. When you put your clothes in, there's a big, round bucket that you set them down in. The springs on the thing that hoists the bucket up have been worn out for over a year. The first time we had it checked, the guy didn't really check it and he didn't do a lot. He just looked to see if there was stuff that was hitting the side of the washing machine. But the guy from Denton knew exactly what to do. He was very knowledgeable and polite about it. He was very helpful. Denton did an outstanding job and they would be the people I would call if I ever have any washing machine, dryer, or any kind of trouble like I did. Everything’s working fine now. American Home Shield is very attentive. Sometimes it's hard to get a call to them but after they get started, everything goes well. They’re working for us and I appreciate everything that they are doing for us.

The dryer was making noise and then there was some dirt coming in the washer. I called AHS and I was quite pleased with their service. Then, Atlas Residential Services came and looked at both appliances. They explained everything that was wrong, ordered the parts, and then came back and did the fix.

We went away for a couple of weeks and when we came back from the trip, we realized that there was less water in the sink and the shower in one of the bathrooms. Within three days, there was water in another bathroom. I also had a problem with one of the toilets that was running. The contraption inside needed to be changed because someone has to take the lid out to stop the water. Another one is something happened in my water heater. It had to be reset and we couldn't do it. We called American Home Shield, they sent a plumber and it was awesome. He just came here to work, and he solved the problem. This guy was amazing because I've had a lot of people who said, “Well, this is not inches. And I don't have the proper tools.” We have European plumbing and the sink is from Spain.

The tube from the refrigerator through the house was leaking and it leaked under the drywall out to the garage. National Platinum Service got out here right away and the techs were very nice. I've always been satisfied with AHS.

I always file a claim on American Home Shield's website when something goes down. I did one when my dryer was not drying. The process is cut-and-dry. AT Appliances was the contractor. I've used them a few times and they've always been really good. They called me then set up a phone diagnosis. Once they did that, they called me back and scheduled a time for the dryer to be serviced. My only issue is it takes three weeks for them to come out initially. I wish the waiting time wouldn't be so long. Other than that, their tech came out and the issue ended up being a couple of more things than what they had told us. The tech had the parts and he fixed everything. The dryer is working well now. I've always had a good experience with American Home Shield. They've always fixed everything that happened. I referred the home warranty to my in-laws and they have them too.

AHS takes care of their consumers. Recently, they sent out Relaxed Heating & Air and I loved them. They got there timely and fixed my air conditioner.

I wouldn't recommend AHS to anybody. Our experience with them has not been good. Early this year, my washing machine went out. The guy that came out to look at it said they didn't make the part that was needed anymore. I said, “Oh, good. Then it won’t take long for them to make a decision to replace it.” He said, “Oh, no. It'll take them a while.” Sure enough, two months I went without a washing machine. It was ridiculous. I had to send out my laundry to some company to do, send it back to me. That was unacceptable to me.

I've had great experiences with the several technicians that have come out for the claims I've had. They've always been very respectful and professional. When I get a good technician and if I have a problem that I know that same technician or that company does, I request that same company. That has worked out well. I'm not a shy person. I will ask for what I want so there's no confusion and people generally respond.

I got my AC fixed quick. It was dripping water. The tech came in, cleaned the line and filters and it was fixed. He was very nice, helpful and quick.

Back in the day, when we were in the villages, AHS used to say repair or replace. And they were pretty much on top of everything to repair. But I did something very stupid. Right before we left there, our air conditioner went out and it was covered. And I had forgotten that I had American Home Shield. So, I bought a new air conditioner. I called them and I guess they won't do any coverage, after the fact. In this place, my garbage disposal went out. And again, because it was leaking all over the kitchen floor, I had to get it fixed right away. The plumber came and got me a new one. AHS said to me that once the job is done, I can't do a claim.

American Home Shield is a good service. When we had a washing machine bearing that needed to be replaced, the technician came out, took the part number, went back, and ordered the part. He came back out two days later, replaced the part and put the equipment back in service. He worked his butt off to make sure it's done and done right and that we were happy.

With AHS, I've never had a problem waiting when something breaks down. They come out within two or three days. The dryer wasn't turning on at all and a tech from Honest Appliance came out pretty quick. He did a excellent job, as far as coming out quick and fixing it, and the dryer is still running.

We had Bennett Appliance come for a claim and they were fantastic. Their guy was very respectful of my husband's health situation. My husband has cancer and he's in treatment. When we asked that the guy please have his personal protective gear on, he did that. He didn't question or argue the point. He got his work done and cleaned up after himself. He had to order a part for a replacement. He explained to us what the problem was and how long it would take to get the part. He notified us when the part came in. He worked around my husband's medical appointment schedule. He then replaced the part quickly.

I get one free service a year so I did a tune-up for my furnace. A rep scheduled the service for me and technicians came the following week, Tuesday. There is peace of mind when you have a home warranty.

I wasn't too happy on the stove claim because I had to call American Home Shield twice then I had to pay twice. Maybe it was a little bit of my fault because I waited. I'm not gonna judge them on that issue. On the second time they came, the guy checked the AC and he replaced a capacitor. He was okay and was very knowledgeable. So far, so good.

My microwave broke and Days Appliance came out and fixed it. Then, a couple of months later, it broke again. This time, they decided it was unrepairable and they got me a new one. American Home Shield's claim process is good.

The last issue about my home was really crucial so I needed to get someone on the phone at AHS. Initially, I was told that the tech wasn't going to come until four days later. So, I called AHS back asking for escalation in my ticket because it was something dealing with gas. They reached back out to them and I don't know what they did but the tech said he'd be out the next day. He was great and he called me before he got there to let me know that he was 30 minutes out. He was professional when he arrived and throughout the timeframe that he was here, and he was able to repair the gas leak from my dryer area.

My pool pump didn't work. I gave American Home Shield a call and talked to their automated machine. I didn't like the machine option because you can't really explain what’s problem. It's just option A, B, and C. That's it. But I like the process of submitting the claim. They said that somebody would give me a call and schedule the appointment. South Tampa Pools & Spa came out. It was great service. The guy, Chris, was great. He replaced the pump. It's good now. It's working.

We’ve had some plumbing repairs, and I was particularly impressed by Barlow Plumbing. The job that was really memorable was when we had a toilet in the hallway bathroom that needed to be reset. The technician was good. His name is Andrew and he did an incredibly professional and thorough job. I've never seen anybody work both knowledgeably and confidently. He reset a toilet that we have had to have reset over the many years we've had this house. I'd be surprised if it doesn't last another 5 or 10 years. That job he did, he knew what he was doing. He didn't just put a new ring on, bolt it down and go away. That was a good job, and they get an A-plus.

My AC would not get cold and the repair company has been out six times. They never take too long to come, but we've done the Freon then they had to change a board. The last technician that came out seemed good. He told me that it's very wet inside of the box that it's in and that it needs to dry out, but he doesn't even know that it can dry out. We're getting conflicting answers as to what the problem is and it costs me 100 bucks every time they come out. I have no idea what the problem is or if it's fixed or I'm gonna continue to have issues with it. Another thing is, American Home Shield didn't cover the Freon. I also had a pool issue wherein I called before I started the claim. "Is this something that's covered?" "Oh, it's covered." Someone came out, and it was not covered. I'm debating whether or not to renew.

I used a different home warranty program and I gave them up for American Home Shield. The claim submission process is very straightforward and easy to do. The web application on your phone is very easy and simple. If anything, the confusion comes in with the provider. But the submission process is very solid. It would be nice though to be able to say I would prefer my vendors I've already used versus others. I had no problem with AJ Appliance Service and I've used them twice since the pandemic. The first time, it took them a very long time to get parts but that was an issue with the distributor. It was not AJ’s fault. They were very good and provided a tremendous amount of detail. It was almost too detailed but it was what they were supposed to do, and that was not a negative.

American Home Shield's website was very easy to use. The contractor called and scheduled the appointment to come out. The contractor came out and took care of the situation with an ice maker. It was not making ice. I was there the whole time that they did it. They replaced the ice maker. They did what they needed to do and it's making ice now. They were very helpful, professional and got the ice maker taken care of very quickly. I was pleased. I would highly recommend AHS. They're one of the best places I've had with different home warranties. I've had others that were not as responsive as them.

I'm a new homeowner, so it's a good idea to have a home warranty. When I wanted someone to look at the filter on my air conditioner, American Home Shield sent someone out and it went very good. The techs were on time too.

We had good experiences with American Home Shield. We didn't have any difficulty in calling in and making a claim. COVID brought a wait time but everything else was fine. We used the home warranty when the heating element of our unit went out. It didn't take a long time for a tech to come out. He repaired the problem in a short period of time. It was great service and the unit is working fine now.

I've been working with American Home Shield for my father for the past three years. My father had it long enough for me to say, "Let me renew this." It's a good investment. I'm not the fix-it type of person and my dad is a little older. It's good to know that at least I can call and count on American Home Shield. I can get some advice. The workers also guarantee that if something is not right, they would send somebody back out and I don't have to pay anything else. With American Home Shield, I don't have to shop around and get the neighborhood fix-t people to come out and help. I used the home warranty when the refrigerator was overfreezing and the water wasn't coming up. The ice and the water chipped. The line was frozen. A service coordinator came out and he was wonderful. He gave us a lot of preventative stuff to do.

I've used AHS twice and so far, I've had no issues. The claims process online was very simple. The technicians came out on time and took care of the issue.

I had a leaking water problem and dripping water from the main multi-valve. I called American Home Shield and Reflection Pools called me to find out what the issue was. I told them that I had filter material coming back into my pool and an issue with my filter as well. There were holes in a couple of the grid sets and the techs fixed it. Also, they replaced the top part of the multi-valve to fix the leak.

The young man that came out was very professional and seemed to know exactly what he was doing. However, all he noticed was the Freon was low and he said, “Well, it's going to cost you for some additional Freon.” I asked, “And how much is that gonna be?” He said, “$265,” then I said, “Well, I don't think so, because I'm paying American Home Shield. So my question to you is, why should I have to pay for Freon when that is a part of my contract?” I said, “You're going to only put so much Freon in it. But you’re going to charge me for the difference of Freon that’s needed to be put into the unit.”

The contractor came for the same issue that they had come and fixed before. It was a clogged drain line. They remedied it down at the base, but they didn't remedy it all the way up through the top and it happened again. The prior year, they did the same thing. They do a great job. My concern was it took a few days for them to get there, depending upon the schedule. I called the company directly once they were appointed again and Johnny tried, but they were busy with other projects. I had to shut my AC down and it was three days before he got there, but it wasn't the worst-case scenario. Had it been earlier in the year, it might have been a disaster.

I'm trying to get my aunt's things together. We had American Home Shield where I lived in California and I referred my aunt to that. We used their service when I couldn't get my dishwasher to work and they sent Appliance Network out. The tech tried to start it and it went to smoking. He said they couldn't do anything with the dishwasher so they were gonna have to replace it. That was all well and good. I got an email and a call from American Home Shield to go online and select a dishwasher. I did that. This was where a hiccup came in. I thought American Home Shield would coincide the delivery of the dishwasher and Appliance Network coming in to install it. I got a call from JB Hunt, the delivery company, that they were on their way with a dishwasher. At that time, I was not told anything about when the tech was gonna install it. The dishwasher is sitting in the dining room right now.

I had an issue with my oven. My burner wasn't lighting and my oven wasn't heating. I submitted a claim with AHS and it was easy. They sent a text message saying who the company is. AG Appliance Repair came out and the tech was really good. He said what was wrong with it and he had the parts to fix it.

I had two different plumbing companies come out. One company put out a new flange on the toilet and the other one unclogged the kitchen drain. They were well on time. American Home Shield is okay but they should really check on the technicians that they hire to do the job. They should make sure that they're capable, have the right tools, and have the knowledge to do the job.

My kitchen sink was leaking. American Home Shield brought a plumber in, and he discovered that it was my water purifier that was leaking. So, he just had to remove that. He was done in a matter of 15 minutes. AHS was what came with the warranty that came with the condo. Then I decided to just continue with it as a safety type thing. I've used them several times, and I'm very happy with them. I won't change because they do act fast and I have saved a lot of money by having a home warranty. I always suggest to my neighbor that they get one because it is a saving.

The pump on the pool quit working and the contractor had to replace a little tube type thing. The tech was quick and answered questions that I had for him. So, it was a good experience. There are so many things that I can't fix and my husband used to take care of all that. So, it helps if we have somebody we can call. It's just sometimes the timely manner in getting them out when it's a big issue. Also, if there's a problem, I've talked to American Home Shield several times, and I have trouble communicating with the people that are on the phone. The English language is not their first language. And they speak so fast that I couldn't figure out what they were trying to tell me. They get aggravated when I say, "Would you please just slow down just a little bit?" It's very hard when I call and I couldn't communicate. I've had it happen four times over the past several years.

We get prompt service from American Home Shield when we call something in for repair. We get email notifications that we've opened a ticket. They're pretty prompt in assigning and giving us the name of the contractor who's going to be in touch. The contractor gets in touch pretty quickly. So, you'll have somebody easily within a week.

Highway Plumbing & Rooter came out and fixed one of my bathroom faucet. They did a good job. I was happy with the work. The faucet handles were like stuck. You couldn't move them and no water was coming out. The guy who originally looked at it said everything was rusted out and frozen in place. I called Home Shield and they said somebody will be contacting me to take care of my sink. That was when this company called me, and they sent a worker out. He verified, "Yeah. It's broke." Then about a week later, I called to see the status of my claim, and they said, "We're sending somebody out and they should be there tomorrow." They came and did a very good job. I'm okay working with Home Shield. It was well worth it.

The heating contractor that I use is good. However, the waiting time to get someone is ridiculous. Sometimes, their website doesn't work and when you've updated things and have to call, it's a two-hour wait to get to someone. Also, the contractors are not available very quickly so you might be waiting a week to get things resolved. I used a different warranty company out of Florida and it was efficient and quicker. It was a two-day turnaround. I had AHS also in Kentucky and I had the same hold time issues. It might be that the contractors are overbooked.

American Home Shield’s service is okay but this latest time, they still didn't fix my AC. I gotta call back. I know they're gonna want to charge me again, so I'm not very happy about that. New Life Contracting seems pretty cool but the other guys that I used never had to come back out and do a whole bunch of stuff. Having this service is beneficial. You just get tired of having them come out multiple times for one thing. Still, American Home Shield’s service is worth the money.

The tech that came out for the AC was very nice. He was at my house one other time. The AC made a very loud noise. He said a lot of times, when you have a power surge, it can make that noise. Then the next time if it continues to do that, he told me to turn it off and leave it off for 10 minutes and then turn it back on and let them know if it continues to do that. It made that noise one other time, and I did that, and then it worked. Everything's good.

I lost power to half of the house. There was something with my breaker or with the panel. The electrician came out and fixed whatever needed to be fixed and everything was back to normal after about 30 minutes. He was very thorough and did a good job of fine-tuning what was going on. So far, so good. I would recommend American Home Shield.

I responded to their 50th anniversary $125 off ad for a one year home warranty policy. Before buying, being "helped" on their phone line, I specifically asked: "My HVAC is over 20 years old.... will it be covered?" Their "cust serv rep" answered HVAC will be repaired or replaced. Here's the catch, when I made a claim for, yes, an HVAC break down, then AHS advises "in my contract" Freon is excluded less $10/pound. The "repair" AHS offers is they will charge me $100 claim deductible, $1800 Freon, and other various costs totaling over $2,000 out of pocket for my "covered" .... "repair"... of an out of date HVAC. I have had non-AHS related contractors out who advise me my equipment is NOT REPAIRABLE because the system cannot be tested for leaks or other breakdown issues without a compressor.... and forcing a customer to spend $2,000 to learn whether or not there are other issues with a 20 year old HVAC is non reasonable, non honest.

We had AHS and our AC unit broke June 2021. AHS assigned a vendor who NEVER SHOWED UP ON MULTIPLE OCCASIONS for TWO weeks. Informed AHS and requested another vendor. AHS REFUSED to send anyone else. Finally the vendor shows up, turns off AC unit, says he'll be right back and LEAVES. NEVER CAME BACK. Through all this AHS still refused to send another vendor because the "no shows" never completed their ticket, therefore it shows them the AC repair company will be back. This was occurring over a 4 week time period. Meanwhile it's 90 degrees outside and 86 degrees inside our home and we have with small children. After the last call to AHS, and again them REFUSING to assign another vendor, we canceled our contract. THEN AHS stated they would "look" into the matter. Well, too late. And after all that AHS charged us a $49.95 cancellation fee. Never ever will I use them again!

I've got another company that has been servicing the air conditioning units for two and a half years, which is how long we've had the beach house. I called them up and they came over and determined the problem with the upstairs unit was the fan sensor. Then I called American Home Shield and they sent their people out knowing what was wrong with the unit. Warren-Hay came out and they went upstairs and said that the issue was the fan sensor. They ordered the fan sensor and it came in last Friday. So they came back on Friday and had what they thought was the part. The guy went upstairs and said, "No, this part's not gonna work. It's not the right part." I talked to the man with Warren-Hay yesterday and he said he had the part in his truck. He assured me that he would be back down next Monday to put what he hopes is going to be the part that's going to make it work.

The service I had from American Home Shield has been good. When I had a plumbing issue, I did a claim and everything went accordingly. The worker who came fixed the issue. He was nice to talk to, was professional in doing his work, and knew what he was doing. I would recommend American Home Shield to friends.

I've had American Home Shield periodically. When I first bought my house, I had them and then, I moved. It’s a good thing to have if you don’t want to have any cost that hits you all of a sudden, as long as you keep good track and if you have good maintenance of your stuff. Like the commercial says, things break down. If you don’t have the extra money, it's hard to pay for some of the things. It is almost like an insurance policy. If you have a major occurrence, hopefully American Home Shield will pay for at least part of it. I like the home policies myself. I’ve only been with AHS, at this point, for about a year. The contractors came out for three minor things and it all worked out good. I’ve been very pleased, in general, with the experience so far.

My thermostat was just blank. There were no numbers on it. So, I put some batteries in it. It shouldn't need batteries. The tech found a clogged drain. Then he looked at the other parts of my air conditioner, and he told me to keep the pine straw and the leaves away from it. He was really good. He also recommended to get the ultraviolet light when I have the money. I will be calling AHS as soon as I have the money to do that because I do want that.

We requested a rekey and the gentleman that came here to do the job did an excellent job. He was very professional. Within no time, he got everything done. I have had a very positive experience with AHS.

I've had the good and bad contractors come out. I didn't have any hot water so I called American Home Shield and told them I needed a plumber. With the first contractor that came out, Plumb Genius, my husband and I thought the tech was blowing smoke. He wanted to direct a different problem, which was out of our pocket and was not an issue. He said our piping was emitting carbon monoxide. We wanted a second opinion and John Hudgins Plumbing came out. The tech came out and right off the bat, he told us what was wrong. It was pretty much an easy fix and he said our piping isn't going to kill us like the other guy tried to tell us. He also fixed another problem that we had.

Our garbage disposal was not working. Keilly's Plumbing came and fixed it. They were on time, professional and they were done quickly. Everything is still working fine. I like American Home Shield.

My air conditioner quit and the claim process was very simple, quick, and easy. Also, the tech did a very good job and resolved the issue the day he came out. Having AHS has saved us a lot of money.

The refrigerator was not working and Service Plus Repairs came out here. The tech said the refrigerator needed two parts and he ordered them. Then, he came back, put the parts in, and fixed the refrigerator. It's been working since. We've also had an oven claim and the tech was very nice. We haven’t had a problem with AHS. They answer right away and take care of the problem.

Everything worked really well. Requesting the service was pretty easy. Then the guy came out, looked at the issue, and said he had to get a part. He got the part, came back when he said he was going to come back, and fixed it. It works great.

I've had AHS for two years so far. It's been great. It's been beneficial. I've had to use it twice and I appreciated it both times I had it. Recently, I had a drip in the bathroom. Then there was air in the pipe like a toilet was constantly running. So, the techs came out and replaced a valve and fixed the faucet. They replaced the flapper on the toilet and it fixed it.

I have an older home and if my AC unit goes out, I know that's gonna be a lot of money. Having a home warranty is like insurance that I want to put the bill on that. It's also super convenient because I don't have to hunt down contractors. I just put in a ticket, 100 bucks, and American Home Shield handles it for me. We've used it for electric work, a garbage disposal, a couple of plumbing leaks and for the air conditioning to make sure that it was good to go for the summer. When I schedule some kind of maintenance, I usually get a response from a contractor within 24 hours, and they're usually out within the same week. I've been liking it.

Stuart's Appliance fixed the dishwasher that wasn't pumping water. The motor failed on it and they replaced it. Unfortunately my dishwasher likes to be broken so he's been out a couple times, Stuart himself. He's good to go. American Home Shield is a little expensive, but I was able to negotiate a little deal coming back into it. I'm happy now.

The tech that came out from the company that American Home Shield contacted, which was Platinum Services, was very nice, but it was like he was fixated on just the filter being the issue. He thought that when he put this plug in where the filter would be in our refrigerator, the water would start coming out. He said that the filters that we use were defective. We usually get our filters shipped every six months so we can change the filter. The first time, the tech said, "Oh, it's your filter. It wasn't tightened." The next day, the water dispenser was doing the same thing. It would come out strong, but then the stream would get thin.

American Home Shield is accurate and as soon as I call with an issue, they take care of it. With my most recent claim though, the claims process was a headache at first. Our toilet was broken and so was the faucet. The toilet kept running. Originally, I put in a claim on the Friday, and somehow, they couldn't find it, but they picked it and got it taken care of on Monday.

Everything went okay as far as the claim itself, but I was a little bothered by the fact that I could never get in touch with an agent. I don't even have a number for AHS. I was never able to talk to a real person besides the people that came out. The claim was for an AC unit that went out on me. It was hot, and my dog and I really suffered. I was having anxiety because I couldn't talk to anyone, so I didn't know if the claim would even go through. This was my first time ever using American Home Shield.

My stove caught fire from electricity, and then we were going to get it fixed. The techs came out, looked at it and we got another stove. AHS settled for 90 dollars. I was really disappointed in that and we haven't received the reimbursement. They said it would take three weeks, but it's been more than a month. But I had one claim before and it went well. The guy came out and he was really nice. He did everything. But when it came to be refunded some money, they got a little ** with me. So I don't like that. I'm not too happy with AHS.

I only had one service from Brick Street Plumbing, the contractor. They haven't come out yet for the heater. On the first one, the plumber came for the bathroom and that one was good. Sometimes, when it comes to plumbing, you have to wait to make sure everything is done properly. But he fixed what was happening and we don't have any problems anymore. American Home Shield is very beneficial for me. I was always afraid to get anything because I heard many bad stories out there concerning home warranties and I wasn't sure what I was getting into. I was hesitant but my Realtor got it for me and paid for it himself.

We have tenants in our house right now. The HVAC was not working and making weird sounds. The first two times Island Breeze came out, it was quickly. The third time, the wait was a little bit longer than what it should be for an HVAC, considering that we have people that live in our house and we have to make sure that they have working AC. Also, whenever they were done with their work, we didn't get a call back to say exactly what was going on. I've had to call myself to find out what was going on.

I did a claim on my oven because when I turned it on, it smelt like gas. I wanted to check that. A repair person came out and did a wonderful job. He said something was going on with the ignition and he took care of that. I had another claim and the rep that initiated the order was very sweet. I didn't wanna take off from work so she noted that. I was trying to ask for a weekend appointment but they didn't have anything available. She noted to put me for the last visit of the day. It was no guarantee but they worked with me. The contractor called and sent a text. The tech who came was quick and efficient. He called 30 minutes prior to make sure I was at home. I showed him the problem and he took it on from there. Within 20 minutes, he was done.

Family A/C Service came out and we informed them ahead of time that we had our property manager inbound to meet the technician. The technician told me he would give me up to 30 minutes but at 29 minutes, he called me and said he was leaving. At that point, I just talked to my property manager and he was around the corner but the tech said he couldn't wait.

The AC unit wasn't blowing cold. The techs put in more Freon. But then, they had to come back two weeks later because it started blowing hot again. So, they're going to replace a coil. Right now, it's working. They've got a temporary fix where it's going to blow cold for another week or two. But in the meantime, they're going to order a part to get that replaced. I've had two technicians and they were both fantastic. It's just been a good experience so far with AHS. I get a quick response as soon as I open a ticket with AHS. They're very responsive and they cover what they say they're gonna cover.

I had a problem with my air conditioning and I called American Home Shield and they sent somebody out. The guy tried telling me that my whole unit was destroyed and it wouldn't work again and that it was too old. But he got one in his garage that he was selling for 2,700. I called him back and he gave me the runaround. I asked American Home Shield for a second opinion and they sent another person out. The other guy came out and he said the first guy was trying to rip me off. He took me downstairs in the basement and showed me that the whole problem was just a wire that corroded on the fan. So he switched it out, cleaned it up, and that was it.

Requesting for service with AHS was really easy. We did it online. Our system wasn't cooling and the techs came out and put Freon in it. They were great.

We've been a customer for almost 10 years and sometimes, the service is good and sometimes, it's horrible. But recently, BPM Services came out and repaired a water leak in the system. The tech came back to do an additional repair, but it was pretty much the same day.

I have a Sub-Zero refrigerator that has broken three different times. They tried to fix it, but the thing is that the refrigerator is 30 years old. Now, it’s broken again. It hasn't worked for 10 days. Then, there are no parts available until November because of the supply chain problem. They don’t even know when the part is gonna come in, that’s an estimate. Even if there were parts, my point is this refrigerator has to be replaced. It's been fixed three times and it still breaks. We used it to the maximum we could, but, now is the time. AHS was saying that because the technician recommended repair, that they couldn’t do it.

Bear Plumbing & Rooter came out for the toilet. At first, the tech couldn't get the top of the tank off, which was disappointing. But he went online, looked at a YouTube video, took it off, and fixed the problem. Overall, American Home Shield works for me.

My experience has been a nightmare. I'm still dealing with it this morning. I had an outlet that I thought wasn't working, so a guy did something with the outlet. Now, it's the dryer. But I'm almost three weeks into this and now on my third contractor and that was because I threatened to cancel all the policies I have with American Home Shield last week. I'm having to take off another day of work and meet them this morning to see if that can resolve it. I am now three weeks without a dryer.

When you're a homeowner, you want to make sure you're covered in case anything goes wrong. I’ve been with American Home Shield just a short time, but I am secure and have peace of mind. When my air conditioner started giving me trouble, they just charged me $75 then they had a guy come out and take care of the problem.

The pool pump failed. We called American Home Shield to file a claim. They authorized the one-time payment for us to pay them 100 bucks and then they didn’t do anything. They sat on their thumbs. So, we started screaming at Home Shield umpteen times. Finally, they reacted and they said they were trying to find an agency who could handle the repair of which they weren't doing. So, we looked in the phone directory for Tri-Cities, which is a neighbor of Walla Walla and found these people that came and fixed the pump. They were wonderful. They did exactly what they said. We took pictures of the existing system and sent those to them. We told them what was wrong. They had the new pump with them when they arrived, they took the old one out and had the new one running in not much time at all.

American Home Shield is speedy, I get them on the phone fairly easy and I can use the website. The water heater wouldn't work. The pilot had gone out. So, the tech relit it. Two weeks later, it went out again. So, I went downstairs and I tried to relight it. I thought I had tried to relight it, but I couldn't get it going. I turned up the thing but I didn't see the flame. So, I said the only thing I could think of was my son went down in the morning and tried to relight it. But he would have known to turn the switch to the correct temperature. I liked the two guys that came out. They took the heater apart and cleaned. The first guy said, "Oh, this is clean. It doesn't need anything done to it." And the guys said, "Let's clean it up." They cleaned it and made some little comments, too much techie stuff for me. But they explained a lot of things to me and did it in a very professional manner. They did a good job. The water heater is working fine now.

American Home Shield is timely and they have been very emphatic. They had Advanced Appliance come out for a leaking faucet and that claim was good. The tech was very professional. They had to order a part then come back after a couple of days. Everything is working well now. The only thing I don't like about American Home Shield is you have to pay upfront.

What we were having was with our hot tub spa in the backyard, we were losing water in some way. Aaron Pools came out and immediately diagnosed a significant leak and just replaced an O-ring gasket. Because I had it serviced by the company that we bought the spa from and they installed the wrong size O-ring so it continued to leak. So, they took care of that leak. That first guy, right away, was all over it. And once he did the first install of the O-ring, we didn't see any drip in that area.

The washing machine started leaking onto the floor. I contacted American Home Shield via their site, did not talk to a single person, but the job was completed this morning and everything is 110%.

I'm really happy with American Home Shield because they responded very quickly to the issue that I was having. I got that when I called the first time. The contractor was very professional and their people were on time with doing their work. Right now, I'm trying to figure out what to do to service my air conditioning unit because I moved into this house two years ago and I don't know how long that must have been out there.

The AC coil went bad and Cabot Mechanical came out within a day after I filed the claim. They were able to get it fixed fairly quickly. The primary delay was getting the approval but they were able to make the fix on the same day. But I realized I had about a $1,500 charge built up where things had to be done. As a consumer, I wasn't totally happy with it.

My home was inspected and they saw that I had some water in my pan up in the attic and the heating service. Mike from Air Force Heating and Air Conditioning came out and he went into detail and walked me around. He was able to unclog my drains and clear up the problem. Then, I had to do a wet vac and I cleared up the water. He recommended that I also get this FLEX shield. After I cleaned up the water, they came back two days later to make sure there were no other additional leaks.

For some unknown reason, the hot water in the master bath shower would not turn off. Apparently, it was some thingamajig within the wall. Premium One came out and fixed it in about 30 minutes. I've had Premium One a bunch of times and they're terrific. They're more than friendly and couldn't have been more helpful. American Home Shield is stellar and I have peace of mind with them.

My fridge wasn't working and the contractor was able to come in and fix it. It was shorter than all my other experiences with American Home Shield. I put in my ticket, I reached out to whoever was assigned to it just to check in with them because they have come out to fix my appliance before. They first ordered parts, so it took a little longer because they ordered the parts and waited for them to come in. Two weeks. When I went through them for my air conditioning for a while, they authorized an outside service and that was a hassle in itself. So, know the timeline for how long you would have to wait to get services done or how easy it would be to work with an outside service contractor. In the summer and wintertime, they're slower in getting stuff done - if it's in the summertime and you need your AC, or if it's in the wintertime and you need your furnace fixed.

The dishwasher stopped working and Sears South couldn’t come out for two weeks. But the tech was very friendly and professional when he did. Then, he thought he fixed the dishwasher but the next day, it was the same. He came out again and they verified that it was indeed broken. He said that it wasn't fixable and I am currently waiting on a replacement. I'm sure that a lot of the delay was about the pandemic because I've had American Home Shield for three years and they were much faster to respond before.

The furnace was not working and the contractor repaired the board. It's working good now.

We have recommended American Home Shield to several people. Even our sons took out a contract with them. We had a claim on our refrigerator and a guy came out and fixed it. When we had a leak in a major pipe in our basement, a contractor came out and repaired it. However, sometimes they can fix it and sometimes, they can't. Sometimes, you can get it cheaper somewhere else. Also, I don't understand why we have to pay a premium and also have to pay for the service call. We had one contractor come out about a drip in a bathroom tub faucet but he could not fix it. My husband ended up fixing it but American Home Shield charged us a service call for that guy coming out.

We had a claim for the springs on our door. Something was broken and the techs were able to troubleshoot and fix it super quickly. They were awesome. However, with AHS, they can be a little pain in the butt. Because you tell them what's wrong and they either don't understand what's wrong, or they just misdiagnose it. Before they've sent people out and it was just a waste of my time. They should improve their ability to help troubleshoot the problems a little bit better. I don't know if they have people who aren't necessarily familiar with the type of claims, so if they could've worked on better improving their understanding of what their client’s talking about, it might alleviate a lot of the problems of wasted time for not only the technicians but the clients, too.

When I first got American Home Shield, I had a bit of difficulty getting people to call me back, but now, it's been great. When my AC was not cooling, I entered the claim into the their website and it got immediately sent to their contractor, Royal Flush. It was very well done. They came out and said my AC needed a new part. It took two weeks for the part to come in and I didn't have air then. They finally came in last Thursday, put it in, and it worked for a day then I noticed the fan in the outside unit would stop, but the motor kept running. I called and the company said, "Turn it off." This was Friday and they sent somebody out on Monday.

My dishwasher wouldn't turn on. It didn't have power to it but there was power. For some reason, my password wasn't getting me in AHS's site so I ended up having to reset it. When I had made claims in the past, I'd easily done them online, and it's very quick and easy. I had challenges where we had to replace a microwave and I couldn't get into my account online. So, I ended up having to call American Home Shield directly and just do it that way. But for this dishwasher claim, I was able to access my online account.

American Home Shield has been a blessing to our family and we've recommended them. We had two different plumbers out recently. The main issue was that our toilet had some stoppage and it was backing up into both of our tub. Nick's Plumbing had to come out again to fix something and it was resolved quickly. They were quick to respond this time. In the past, we haven't been able to get them to help as much. We've had to wait for weeks and I wasn't a fan of them before. I preferred All South Plumbing over Nick's Plumbing. They both do a good job but Nick's Plumbing is based out of Illinois, so sometimes, if they're not in town, it might be awhile.

My microwave would lose power. Submitting the claim to American Home Shield was very easy. It took the technician a week to come out, but it's kind of understandable now with what's going on with COVID. He was very professional. He looked at the microwave and assessed it, and ordered parts for it. What I thought was remarkable about his service was he even gave me some tips on other appliances in the house as to how to maintain them. Having the home warranty these days is such a benefit because repairs and stuff are so expensive. To have to pay just that one-time fee to get my stuff repaired is remarkable for me. It's well-needed for me. I love it. I had great service with AHS. Everything that I've called in, they've been able to either replace or get it repaired for me.

For our recent claim with AHS, our light was not working in our kitchen. The techs found out that it was a switch in the wall that was bad. They redid this switch on our wall for us. The claim process at AHS has been easy. They sent an email with the company's name and I got a text. The techs were very professional. They were very quick to diagnose what was going on. AHS has been very nice to work with, too. They always make sure and get the service we need to solve our problem. They're also very inexpensive. We've been with AHS for 12 years. We've used AHS on two different houses. We've never had a bad experience with AHS at all. They've always been able to handle any problem that arose in the houses that we have.

We've had AHS with some other rental properties and they've been good. We'd always get a response right away and they have helped us out with a few accounts. Of the five that we have, they've been able to do everything right with the four. But the last one for one of our properties which involved the compressor was a bad experience because they messed up the outside unit. The tech that AHS sent out said some very strange things and said that our AC unit was messed up due to being close to the water refinery. But our property is not close to the refinery. Then today, they told us that we're going to have to pay him 1,200, but they're only paying 700 for a compressor.

If I had a choice, I would change American Home Shield to another company. They don't solve the problem easily. Recently, our AC was making a very loud noise. I paid the deductible and the guy came. He gave the receiver to another guy. He said, “We are gonna contact American Home Shield if they wanna update your AC or do this.” Since then, it has been more than 15 days. I haven't heard from them. I was lucky that I went to Orange County for 10 days. But there I live, the weather goes up and down. Sometimes, it's burning hot. I was sweating.

We like the service of AHS very well. Their service has always been very good. We've used them at least three times for air conditioners, refrigerators, and electrical. And everyone and the people that have come out have been fantastic. The most recent claim was with City First Electric. The tech was so professional, nice and very thorough about the whole situation and went through everything. Very detailed about what he would do and very methodical, too. We really appreciated what he did for us.

American Home Shield's service is good if you got time. If it's an emergency, they're not going to get to you until they get you. I had a leaking pipe, so I turned off all my water. AHS never escalated stuff. I don't have water. So, I just had to bring an emergency plumber and pay $1,000 out of my own pocket to get water into my house.

I had a range and an over-the-range microwave claim that TBL Appliance Services came out for. They were very efficient and timely and everything is functioning perfectly now.

My HVAC unit is in the attic and I noticed water dripping all the way down the wall to the bottom floor, even onto the hardwood. So, I turned the AC off. I put in the order to American Home Shield and then, the person called me back the next day to schedule from Southern Comfort, and I explained what was going on. The guy came out and said that it was low on Freon and when that happens, the unit will freeze up and as the ice melts, you get leaking. He explained the coverage, which was $5 per thing of Freon that they give you but I would have to pay the balance of that because American Home Shield doesn't cover it. So I ended up getting the Freon and filled it up. He said I was all set and he turned on the unit. The unit had been running and then, I heard dripping. I opened my bedroom door and it was dripping much worse.

We had a leak recently. Our sink was broken underneath. The claim process of AHS was easy and good. The tech came out quickly and got it fixed quickly. The TV claim was a bit of a problem though. We had to go through several different people and that took a month. So, that was a little bit disappointing. But in the end, we got a TV. So, it ended up working out okay. It just took a long time. I will continue to keep our service with AHS.

Every time I've used American Home Shield, it's been seamless, very quick, and very simple. We had some electrical issues and outlets that weren't working. Ideal Services came out and they were great.

I used American Home Shield for a problem with my dryer and the claims process was quick. The techs came and fixed it but I’m still having the same problem. They’re coming back today. They replaced the pulley but they have to adjust the tension to get the noise off. Everything has been calm with AHS but they were prompt when I contacted them.

I like American Home Shield. The online portal makes it super easy to request a visit and the turnaround was quick. We just bought the house and the dishwasher was not working. It felt like it was on fire, so we got that checked out. It was a simple fix and the tech was professional. He said he was gonna be there between 7:00 and 11:00. He was in and out before 8:00.

Our air conditioner was leaking. I made a claim with AHS and they responded either that same day or the next. Then, the tech came and he went right to the closet where the air thing is. He blew out a line, took about 30 minutes, and solved our problem.

My fridge was leaking. American Home Shield's contracted repair company called me then they came and repaired the fridge. Everything is good now.

#1 Garage Door did a good job as far as doing what was necessary to get to do it back working again. Everything was fine and functioning now. It's been a good experience with AHS, too. They were worth my time and I appreciate them.

I had a problem from February up until the beginning of this month. We had a winter storm in Texas and we were without power for about three days. My house flooded and it caused some problems with one of the faucets where water wasn't coming out. I had to call American Home Shield about a dozen times to try to get it resolved. I had to pay another $125 to have another company come out. I was very dissatisfied with the service and having to pay $125 again. I paid $125 three times to have this problem resolved. American Home Shield did give me a $75 credit but they increased my service charge in the monthly contract. It went up by about $30. I don't mind paying that, but if the service is going to be like it was for the past six months, I will cancel the contract with them.

Tulsa Plumbing came out and replaced my ancient garbage disposal that was leaking really bad. They had the unit with them, so they did it right then. The repair man was very nice and polite. He stepped right in, took care of it and answered any questions we had. The guy that came before this last appointment though, I called American Home Shield, made a complaint on him and got my money right back because he didn't even come dressed to work. He was supposed to be here between 11:00 to 1:00. We waited and waited then we called. Finally, at 5 o'clock he showed up dressed in plainclothes.

So far, we've been satisfied with American Home Shield's service. Neighborhood Pool and Garage Door came out for the filter. We thought it was fixed, but it turns out it wasn't fixed. We just haven't put in another ticket yet. But I didn't have any issues with them. I had several people. They came out to fix the part that they thought was the issue, and they did it pretty quickly.

We went to open the garage door one day and it got stuck midway. We filed a claim with AHS online and Cactus Overhead Garage Doors called the next day to set up an appointment. They came out and said that it was with the motor. The tech said he would get with AHS and that was approved. Then, they contacted us and said that there was something that should be repaired that AHS wouldn't cover and it would be another 100 and something dollars. I told them to go ahead and get it done. When they came back out, they put in the motor and fixed the other part. It was easy. Overall, for a home warranty, AHS follows through. Some things take a little bit more time than others but I've heard horror stories that people have with other home warranties and I really can't say that with AHS.

My dryer was making a very loud noise when I was using it, so I called the home warranty company. I called the first company they sent the call out to to make an appointment, and they said the earliest they could come out would be October 9. I said, "That's two weeks. I can't wait two weeks without a dryer." I called the home warranty company back and I said, "I need someone sooner. The first one, I can't wait two weeks." They canceled that claim, put a new one in and they were able to get E&J. That one was able to come out the next day.

The contractor came out, saw what needed to be done and reported it back to American Home Shield who said they could not honor the request. The rep said it was not the normal wear and tear of plumbing. So, I was very upset about that. I was good up to that point where they couldn't fix it. They finally sent me my money back.

AHS is easy to deal with. We just call them and they do the work in the background. We're so busy so it really helps our lifestyle. Also, they're very compassionate when you call them and I love that. Then, they're quick to get somebody over and we've had great experiences with the vendors.

We had AHS back in California for two years. Then, we moved to Texas and California. We've been out here for seven months. So, we had AHS for about three years. We had a few bumps in the road with them. It's been a little bit hit and miss. It was a lot better when we were out in California. But with the new property, we had some issues with transferring the service over. There were a few complications. But, it's been manageable. We had some leaks recently. The company they sent didn't do a good job in communicating or responding or the actual work. So, we had AHS re-issue the order. The Lindsay Company came out. They were very prompt and responsive. They fixed the issue for us to our satisfaction.

American Home Shield sent TLC Appliance Repair to fix the washing machine. It was leaking. I went online and made a claim for AHS to have somebody come out and look at it. The website's pretty easy to use. You really can't go wrong. You just put down what it is, and then they notify you that they've got it, they accepted it, and who they notified. They give you the number to the company, so you can either call them yourself or you can wait for them to call you.

We had an AHS warranty at our old home and we had no issues with them, so we set it up for our new home as well. Recently, my dryer stopped working. We called AHS then the guy came out and he knew exactly what he was doing as far as getting it working again. Aside from that, we had a washer problem a while back and AHS gave us a brand new one. They couldn't fix it and the guy said that it wasn't worth fixing. All in all, American Home Shield is pretty good.

All of a sudden, I saw puckering in the wall and I knew there was a leak somewhere in the bathroom. I called American Home Shield and they set up someone right away, which I appreciated. I didn't have to wait a long time before the two repair guys came out. They came out the day and time they promised they were going to come, and they immediately determined what the problem was. They found the leak, drilled in the wall and tucked little sections out on two places. They did a good job on this. American Home Shield had sent their company several times before. Sometimes, I called them and I'm not that pleased with them, but I was very pleased with these two guys. I’m waiting for the person that AHS is gonna send out, Ample Home, to finish repairing that. Overall, this experience was very well handled. I've been with American Home Shield for a long time and I would highly recommend them.

The pool wouldn't turn on. American Home Shield sent Pool Buddies and their technicians came out pretty quickly. I’m very happy with them. They were excellent.

The AC's motor broke and I called AHS. At first, they couldn't send me anybody and it was a week wait. I had GVEC as my electrical provider and they do air conditioning and heating as well, so they came out and diagnosed it for me. They told me what was wrong with it and how much it would be to repair it. Then I called American Home Shield back and today, I had another company come out. Their guy was in agreement on what GVEC said was wrong with the AC and he repaired it. He had to replace it and I was charged $75. The guy that came out was knowledgeable and knew what he was talking about. But when I called AHS for this claim, the customer service rep that I spoke to was not that great and didn't respond quickly. I was unsatisfied with their customer service but once the contractor got involved, the experience was streamlined.

The clothes dryer wouldn’t turn off. The tech came out here and he was very efficient. He took it apart, found out there was a problem with the computer within the thing, and he said they don’t make them anymore or the machine is too old. But he was able to fix it in a way that it's working fine now. The tech was very good. However, the overall claim process with AHS was a nuisance. I went through a lot of hoops to get to somebody.

The initial issue was the belt in my dryer. It would go on and get hot. It just wouldn't spin. I spoke to American Home Shield on the phone and they just asked me what was going on. I let them know what I was experiencing. I received a text saying what company would come out and what times they would be there. When they came, they pretty much confirmed it. They found out the belt was ripped. It went smooth and efficient. I've been an AHS member since March. I used the service a few times already for tune-ups to my HVAC as well. I would recommend them.

AHS's automated system doesn't respond very well. It asks a bunch of stupid questions. So, I just end up trying to talk to a live person. Everything usually works fine when I submit a claim and customer service is usually pretty good. Sometimes it takes a while to get a hole of somebody but they work. I had a problem with my refrigerator. Because of my schedule, it took a little bit of time for the contractor to come. They were professional, had their mask on and told me what was going on. I explained what was happening, they looked at it, and they knew what it was immediately. It was just a clogged drain and the techs fixed it really quickly. Having a home warranty saves money. You got to pay some money every month. Sometimes, you don't use it, but in the long run, it more than evens out. I'm very satisfied with AHS.

I used AHS recently for a refrigerator repair and the contractors that they sent were very professional. So, I was very pleased with them.

American Home Shield's process was quick and smooth. They had someone out to change the locks to our doors. Everything is working well.

I was having problems with a couple of different things and every time, it seemed like the breaker flipped, so I thought it was the breaker. Apparently, it wasn't. I had a house burned down because of electrical before, so I'm afraid of electrical issues. When I had two problems in the house at the same time, I thought maybe it's in the electrical. The home warranty company sent out an electrician first then when the electrician left, he said, “I'll let them know. And they'll have somebody else come out to fix the microwave.”

AHS's service is pretty good if you can get the right person to talk to. They could stop sending our calls to overseas reps because they don't understand what we're trying to say and it makes it worse. It's like a never-ending loop. But AHS has done well for us and we haven't had any issues getting things repaired.

The tech was very professional, kind, and sweet. The pump wasn't sucking the water from the pool, and he opened the shuttle valves and disassembled the motor and put it back together. It took him 30 minutes. The claims process was very good, as always.

I got a prompt response when I submitted a claim for the toilet. Someone was immediately contacted to handle the job. The service provided by the tech was excellent. He’s experienced in his job. He was also friendly and willing to pay attention to what was happening and was able to offer a solution for it. He put a snake in it and it was a wipe that was stuck in the toilet and he was able to bring it out. However, American Home Shield charges 100 bucks. If I should report on that plumbing work, I’m gonna pay 100 bucks. If I report any electrical problem, I’m gonna pay 100 bucks. So, that limits my satisfaction with this policy. If they can reduce the 100 bucks, that could make sense.

The claim submission process has been very smooth thus far. Recently, Westbrook Plumbing came out and the issue seems to be resolved. They got everything done in like 20 minutes. The only thing I would change with the process is getting a list of service providers I could choose from. I had an air conditioning claim and I was assigned one but when I did research, they did not have good reviews. And it was from a provider who was an hour and a half away from my house. But I got that fixed right away.

My AC wasn't working properly and AHS responded within 10 minutes after I filed a claim over the internet. I'm very satisfied with them. Also, the contractor, Air Majesty, was good.

My refrigerator froze up. The tech came a few days later and got it done that day. He had to defrost the refrigerator and put a line in. I had no problems.

I had an overflow in my attic and it was a pipe that was sticking straight up with nothing on the top of it and it was gushing out water. So, I called American Home Shield and Anders Air Conditioning couldn't come for three days. I found it in my closet. It was coming through my vent, but it was just dripping. I thought, "Where's this coming from?" When I went up in the attic and looked, there was water all over the place. That was when I called. When they said they couldn't come for two or three days, I thought, "Okay, I've got to figure this out. What's going on?"

I'm impressed with AHS. I had an issue with my heat and cooling unit, and they handled it. The claims process went really smoothly and the tech was very nice, timely, and thorough. So, I'm happy with them.