American Home Shield Reviews

The experience was very good. The contractor called and they were very good about letting me know when they were going to be here. The guy was on time and he was very clean. He was very safe too. He had a mask on when he came. He cleaned up and put the stove back in place where it should have been. He did a very good job and asked me if I had any questions or concerns. He covered it 100%.

When I call American Home Shield to submit a claim, it was crazy easy. I've used them for an air conditioning issue and a heater issue. Everything was automated when I called them this last time. I didn't even have to talk to a person or explain anything to them. Cold Snap Air Conditioning was great. There were parts of my unit that weren't functioning right and they repaired those. Everything has been working well since. AHS is straightforward. They get their premium every month and if I have an issue, it gets resolved.

I used American Home Shield twice and both times, I was satisfied. The claim submission process was very good and they were pretty punctual.

The dryer quit working and we didn't know what was wrong with it. The tech came out and he was very professional. He's the one who's usually worked on our dryer before. He's an older man and he seems very knowledgeable. He tried to get the dryer started but it wouldn’t start. The knob was stuck so he got it unstuck, and that fixed it. The dryer is still working great.

I asked about get my plugs checked. The plugs that RJ Wiggins looked at worn out from outside and some of them weren't working right. The tech tested some of them and he said that they were working, and that American Home Shield will not replace them if they are working, even if they were worn out. That was my first experience with the company.

I've had a good experience so far with American Home Shield. Recently, the ice and water of my refrigerator were not working. Submitting a claim to AHS was not difficult. Things have been good since the tech came out.

A guy came out for my dryer and he was very prompt. He explained everything and he worked the entire time. He was nice and courteous. He also wore a mask. It was an excellent experience. Now my washer is giving me problems so I had to contact American Home Shield about that. My dryer and my washer are about the same age so that's probably what the problem is. On the whole, I've recommended American Home Shield.

American Home Shield is not bad. It's kind of weird. They're up and down. On some things, they're really good. Then on some things, they're lacking. I had an issue with a sink that had a leak underneath the sink. The way their policy reads is it covers the sinks and leaks. Apparently, they had plastic lines on them, and they were gradually going one by one. One line went. The plumber that came saw that one line was leaking, replaced that one line, but didn't check any other lines. Within a couple of weeks, the other line started leaking. He went back and then said, "Oh, well, this line is not leaking anymore. It's another line. So, now you gotta call in again for another service call and another service fee." But it's all on the same sink. So, it's like some of the contractors work with American Home Shield. They call them, and it's like they work together on trying to get you to have to pay extra service fees on the same item.

We called the warranty people, and then they sent out Steinmetz HVAC. They made an evaluation and then they worked with the warranty company. Then they said they got the okay to install the humidifier, and it was no charge to me. So they made arrangements and then they came out and installed it. Overall, the people that did the work were great. But the time for the warranty company to get everything done was way longer than I thought it should have been. Steinmetz told me that they would have an answer to me in a certain number of days, but it was the warranty company that was delaying the process. I hope next summer, if the air condition goes out, I don't have to wait three weeks for it to be replaced or fixed.

American Home Shield is very responsive and organized. They do what they say they're gonna do and I've been extremely pleased with them. I wouldn't change for a minute. We had nine different pieces of property that we had covered under the warranty. We have three properties now covered under them. When we had a heating issue, the repair people that came out put in a new transistor. The people were very prompt and courteous. They had the part with them. These people are great and I ask for them every time I call American Home Shield. After the repair, the heating unit has been fantastic.

I had some electrical problems in one of my bedrooms. The guy who came did it with my husband. He was okay.

Things have been perfect with American Home Shield. I had a water backup in my basement and that was fixed. The guy was helpful and polite. I'm very satisfied with AHS.

A recent claim was put in for some plumbing issues that we had and it was attended to very quickly. We had a water leak and the first time it was fixed, we checked and things looked like they were working. After a few hours, the plumbing started dripping again into the tank. The first visit had not resolved the issues completely so we had to call a second time. Again, it was quickly scheduled and take care of. The same contractor came in and fixed things again. So far, things have been good.

An outside pipe was broken. We called American Home Shield. They sent us Buckmaster Pro Plumbing & Heating. They fixed it. We paid the part of what they did, and then the insurance paid their travel coming here. American Home Shield is doing good so far.

One of our washers was damaged. I called American Home Shield and they scheduled an appointment with a mechanic and I paid a $75 deductible. The guy from GE Appliances was sent out. He hooked up his computer in the washer and found out that there were some things wrong there, so he fixed them. Everything's great now. I would recommend American Home Shield.

Price Right came out three times. When they first came out, the dishwasher had a leak and they fixed it. I called for that and the pipe. The service gentleman went into the bathroom. He said, "Here's your problem. In your bathroom, your toilet is busted. You'll need a new toilet to cut the water off." He did his normal routine. We thought that was it. I called back after more than five days and I was like, "That water is still leaking. My carpet in my bedroom is soaking wet. And that water, it must have been from somewhere else.” But the toilet was cracked and my husband replaced the toilet and took up the tile. That helped.

Aeon Blue Pool and Spa came out recently to fix the issue I had. I’ve had them a couple of times and they do their work. Overall, American Home Shield is pretty good. They have their way of doing things.

I've used American Home Shield twice now and both times, they sent Harvey Contractors. I had three sinks that were leaking and the tech resolved all three problems. He explained what he was doing. I was really concerned about one sink because it was very antique. But he had the right part with him, and he was able to fix everything. He was fast and efficient. I was very happy. I changed to American Home Shield because they find the contractor that you need. They have experience with these contractors, so they know which ones are good. I was with a previous company, and I had to find my own repair people and I wasn't good at that. So that's why I like American Home Shield.

Jerry was very nice. He came for the garbage disposal that was leaking. It was cracked at the bottom and he replaced it. The first stuff that AHS dealt with was my microwave. The door was ajar so I had to lift the door up just to close it. The guy said he wasn't gonna fix and AHS didn’t wanna replace it. I went to go buy me a new one.

My Titan water heater wasn't working and I needed a plumber. I had a whole two weeks of cold showers. The claim submission was prompt. The thing that made it so good was because it was during the holidays, so I understood the fact of Christmas and then New Year's, but in between that, the plumber was able to come out on Sunday. I was very pleased. He got everything done and he got away so my husband could watch the football game. I've had American Home Shield for years. It's comforting to know that I can get some help when I need it and I can trust the company. I've even suggested to my coworkers that they need American Home Shield on their rental properties.

Drywall Masters called and said they'd fix the drywall. They made a phone call to American Home Shield to fix the wall and they got an approval to proceed. The guy, Santiago, came in and fixed the wall immediately. They don't do paint but everything's fine. Santiago did an excellent job.

The tech was able to salvage the sheetrock that the pipe in the ceiling leaked on. He was very professional. AHS is very beneficial due to the fact that when something goes wrong, you don’t have to pay the full price if it can be corrected. They could improve on the timeframe of when someone is gonna come up but I understand the pandemic is here now and a lot of people are very cautious in doing other jobs.

The first rep on the phone was very knowledgeable and made the transaction very smooth. The tech came at an adequate time. It was between the time frame that I was given so, that was fine. He seemed to know what he was doing and fixed the problem quickly. He took care of it the same day and I didn't have any more problems since then.

American Home Shield's claim submission process was pretty self-explanatory. The control panel on the pool heater had gone out. So, Expert Pools replaced it. The response was pretty much immediate, but the problem occurred on New Year's Day. So, it was a weekend before they were able to come out.

The disposal in the kitchen sink was not working properly. When we got the house, we never used it because we got a septic tank. But sometimes, when we scrape some food particles out off the plate after we push off all of our food off of it, we have some food particles and then the sink started smelling. So we decided to turn the disposal on. It made a loud, clacking noise. So we called American Home Shield and had them get a scheduled appointment.

Service Pro was very professional. They kept us up to date on everything that needed to be done. It all went well. We got heat again. I tell anybody who is buying a house to get American Home Shield.

The technician did a good job on the toilet that was leaking. He explained everything. He was very nice and clean. I was happy.

My dishwasher would not run through the cycles. I sent an email to American Home Shield to let them know. They said the contractor would be in touch with us within 24 hours, but we didn't know when they were coming until someone actually called. We got a call from Astro. Their service was excellent. The tech was right on time. It was Christmas Day when he came out. He was very friendly and very professional. My husband sat with him. The problem was a spasmodic thing. Sometimes, the dishwasher would work. Then, other times, it wouldn't. He checked out all of the computer board and cleaned it. He may have replaced something, but maybe not. It's fairly new. But it's been fine ever since. The repair made me feel that the dishwasher was reliable.

I did a claim to American Home Shield for a failed water heater. It went fairly well, except that it took four days. It was bad timing. It happened on New Year's Eve. So, we had to wait four days for a response because it was a holiday weekend. That was disappointing. But as soon as the plumbing company got involved, they handled it very well. We ended up being pleased with the work. They reached out Sunday night to schedule to be here first thing on a Monday morning. They arrived and got it all replaced and fixed the same day. So, they did a great job once they got out there. It was just frustrating that we didn't have any hot water for four days.

The gentleman from Reliable came out to the house, assessed what he needed to order to repair a microwave door switch and ordered the parts. Then, within a couple of weeks, the parts came in and he came out and repaired it within two hours. He did a great job and he was very professional. It's so nice to come in here and close the microwave and it comes on. It got to the point that that switch was so bad that we would have to slam it to get it to work. But now it works fine. We’ve had American Home Shield for about eight months and this is the first time we've ever used them. When I made the call, I talked to the representative and I was told that I had to pay my deductible. Once that was paid, they would get somebody on the way. So, I gave them the debit card. They made the transaction and I got a call from the repair person the next day.

I've had AHS for eight, nine years and I like it. Sometimes, there are years I don't need it but it's good to know that I have it. We called recently because the refrigerator wouldn't freeze. On the other side, it wouldn't cool that much. The man came in in two, three days. They ordered parts and it took about a week for them to come in. The guy came back and fixed the fridge, and it's working fine now. He was very professional.

When we moved into the home, whoever installed the hot water heater turned the temperature up so high, to where the heating element burnt out. When the gentleman removed the heating element, he showed it to me and it was all melted. So, we had no hot water. He identified the issue and changed both heating elements and both thermostats. He also adjusted the temperature to a reasonable temperature. He made sure to give me his number so I could give him a call within an hour to make sure everything was good to go. Everything is still working fine. Having the insurance with American Home Shield makes sense. It depends if you wanna pay $6,000 for a repair versus paying the deductible. I've recommended AHS to a couple of people on other areas.

I had a hose that was leaking. I had to turn off my hot water and use cold water all the time. I submitted a claim to American Home Shield and I was told who was coming and what time. The tech came a bit early. I had a lot of questions about the heater and he knew what he was talking about. He was very educated about it. He showed me the hose that he was going to remove and replace with a brand new one. Since then, there have been no leaks.

Ice got stuck in the fan motor of my refrigerator and then my washer made a noise when it spins. The contractor fixed both of them. They had to replace a rotor for the washer. The issues were addressed well.

We had two work orders this last couple of weeks and everything was amazing. The company that came out was awesome. They came out today to check the other thing. But I found out this morning that my granddaughter has COVID. They didn't need to come in. They stayed out there in the garage. But they did an amazing job again today.

Whenever I have a claim, it's better off if I call AHS. Their phone system was kind of screwed up and I don't like going through all the prompts. But if I press zero, I get right through and I get an operator right away. It's also not too bad of a wait if I press zero. I recently called them for an issue with my water cooler and the techs from Patriot Plumbing who came out were on time. They reset it, but I had to call them back on a Wednesday and they replaced my upper and lower thermometer. And I'm still having an issue because they're not done. I'm waiting for them to send out an electrician to change out a breaker for my electric for the water cooler. Other than that, they come out in teams of two, they came out when they were supposed to, and they were good.

We're getting a smell like something was burning when the heat was on. And here, it ended up being a fan. The tech replaced the part and everything was fine. He was very professional, and he was in and out in 20 minutes. Everything worked out fine with American Home Shield this time. If you have something that is older and you're not ready to buy a new one or pay the price for somebody else to come out, a home warranty is worth it.

Our dining room light and fan weren't turning on. The tech came out and straightened out my electricals real quick with a casualness and comfortability I've rarely seen. He gave us three new lightbulbs and my crew and I were impressed. I've called AHS eight times over the last year and a half and some of the technicians they send out are more impressive than others. I ask each contractor that has come out how much they would charge if my claim wasn't on American Home Shield. They would say 300, 500, 700, 800, or 1,000. I'm money ahead with AHS. I like the fact that I can call them for almost anything and their contractors come out and fix it. I have nothing but good things to say about them.

From the day I logged the request, Saving Grace left me a message the next working day. So I called them back and they had someone come in. I had been trying to fix the garbage disposal myself but it wasn't working anymore. So it continued to keep dripping. The technician thought the best solution would be to replace the whole thing. It could be quick and do the job cleanly. So far, the most I've needed American Home Shield's services was for air conditioning and heating. My HVAC system is quite old and it still uses the word Freon. It always cost me a lot to top-up the Freon there. Other than that, they've been good.

Everything is going fine. The only reason why I'm continuing my service with American Home Shield is because whatever problem I have, whatever technician they send over has been great. They are well-mannered and they work very well. Whatever problem I have has been handled very professionally. However, I wrote American Home Shield a letter over the summer, but I never got any response. My term was coming up sometime, either June or July. Somebody called me and said that they could give me either 10% or 20% off my bill if I pay in full. I always pay my bill in full once a year. So, I said to her, “Just send me a bill through the mail, and I will pay in full. I'm not comfortable giving you my card information online.” She was very rude about it, and I wasn't happy about that. I wrote a letter about that. Nobody acknowledged or responded to my letter.

DT Electric was sent by American Home Shield for the exhaust fan in the bathroom. The service guy called me to schedule the appointment, and then he arrived, took care of it, and was out in no time. He replaced my exhaust fan in the bathroom. I did the claim online. Using the website was very easy. I'm used to it. It gives you the contractor's name and number but it also gives an ETA about when they should be contacting you. I've been completely satisfied with all of my service. We bought our home 15 years ago, and I've had them the entire time, and I've never had any issues.

American Home Shield does the job but the contractors are usually slow to respond. AHS uses the lowest bidder and it sometimes takes weeks to get appointments. That's the main downside but the most recent experience was exactly the opposite. I reported it, the guy came out and fixed it the same day, which was amazing. He was a one-man show. He was previously allocated for other repairs and we were always very happy. He was very personable. He came out fairly quickly and did what he said he was gonna do. We'll continue to use AHS. They're getting more and more expensive every year with significant increases and at some point, we're going to start saying it's cheaper to take care of it ourselves. But at this point in time, it's worth the money. Overall, we’re good and happy.

I called for my plumbing issue. It took a day or two for A-1 Affordable Plumbing to call back and make the appointment. The guy came out and did a good job. He was nice and seemed to know what he was doing. Overall, American Home Shield is a good deal if you're not in a hurry and want to save money. If you need things fixed today, they generally don't do that. You have to pay much more to get someone else to fix it today.

The people who they hired to come fulfill my calls were great, and they got things fixed pretty quickly. I've had a claim for an appliance, and another for the hot water heater. They were both good. I did the claims online and it was pretty easy to do. It only took a few minutes. The only thing that would be better is if I could choose the company that I wanted.

This particular switch plate that I have has two dimmer switches in the outlet, and the ceiling light in the kitchen would just continue to flicker and the wall plate itself felt warm to the touch. So, I was told by Home Depot that the problem could be the dimmer switch if it wasn't the fixture itself. The electrician came out and I appreciate that he explained to me that the dimmer switch needed to be a higher wattage. But he didn't change out the dimmer switches. He explained that it wasn’t in the scope of work approved by American Home Shield. Then he tested the outlet itself with his little instrument and he said the outlet was fine. He was professional and I'm not faulting him for the problem that wasn't resolved. He made the trip out here and I'm not complaining about him.

One of our burners wasn't functioning on the stove. We asked someone to come out and diagnose it. I did the claim online through American Home Shield. Technicians came out twice. Once, they came out to inspect the unit and determined the burner was faulty and potentially something else. They replaced some circuitry in the appliance. They had to order the respective parts and they came back a couple weeks later and installed them. The tech called me pretty shortly before arriving which was fine now that I'm working at home, but if I had been not working at home, that might have been more difficult for me to accommodate. Scheduled services, as usual, would be a little easier, although I do know it takes some extra time.

Usually, doing claims with with American Home Shield is pretty easy. But other times, the system doesn't seem to cooperate very well. So, I would stop trying to log in online. I always call. The Bennett Air technician was very polite, responsive and he asked what my issues were. He explained what typically causes the problem and told me what he was going to check in three different areas and why, which I really appreciated. He moved forward. And as he completed each phase, he told me exactly what he was doing and what he was gonna do next.

We had issues with a couple of microwaves and dishwashers and the tech was able to fix one of them and the other microwave. With the dishwasher, he said there was some part that he needed to replace. With the microwave, the problem was even though they changed the fuse, it kept on failing within 10 days. I let the technician know about it. He said, “I need to talk with American Home Shield to figure it out.” Maybe he thought they might need a replacement. He did good.

The dishwasher wasn't draining properly. The technician showed up, looked at it, and asked if it is a new garbage disposal. I told him yes and he said, “I bet the guy that put it in didn't push the plug out of it.” He reached inside, looked at it, said, “Yep, it's in there. I can't do it, but you can.” He told me what to do, I had it fixed in 10 minutes, and he was gone. He was fantastic. So far, AHS has been very proactive as far as getting somebody right out here to take care of the issue. It was two days and they were out here. I had to have them come out for the shower handle in the master bedroom, too. They had somebody out the day after that so it was two days on that also. They fixed it right away. AHS has been great.

My experience with my heating claim went really smooth. We woke up on New Year's Eve without any heat in my house. It was 63 degrees and 33 outside. My husband did some quick troubleshooting and figured out it was not something that he could handle. So, I sent in a claim to American Home Shield at 8:15, and at 8:30, we had someone scheduled to come out by 8:45. The tech was great. He was at the house by 9:30, was fully-masked, had on protective gear, troubleshooted the problem, saw what the issue was and fixed it. He was in and out in about an hour and a half. Overall, having American Home Shield makes the stress of an appliance breaking down or something not working a lot less stressful. You will just have a small deductible that you pay with them and for the most part, everything will be taken care of.

American Home Shield was impressive. It came with the house when I bought it. Due to the promptness of the service, I'm gonna be doing it again. Once this one expires, I will be renewing. I would definitely recommend Home Shield. Climate Masters was dispatched for the same claim. It was for the second time it was sent. It was the outside unit that was freezing up. The tech stayed outside, we talked through the window, social distancing did take place, and within 30 minutes, the issue was addressed.

American Home Shield is one of the better services I've ever used. They are fast and they respond very quickly to a request for service. Then whoever is the service provider that they provide, they've responded very quickly as well. I was surprised the other day when I used them and I was able to get service the same day. It was for a thermostat replacement. AHS provided Service Contractors of Texas as the contact service for me two times now and they were excellent both times.

I had a leak in the sink area and the tech fixed it perfectly. I had a leak in the air conditioning unit and the other tech also fixed it perfectly. They both were professional and friendly. They did fantastic work. Everything's working perfectly right now. I would recommend them to anyone. The overall claim process was very easy and smooth. The only issue was having the contractor call you back, which is the glitch in the whole system. If you're able to set up an appointment right when you put in the claim, then that would work out much better than having the contractor call you back.

We had a hot water leak in one of our condos and the tenant, a pregnant lady, needed to have the hot water tank replaced. We put the request in to American Home Shield but it was not even addressed until three days later. We submitted a request online, tried to call, talked to folks, and the best explanation we got on the following Monday was that it should have been entered as a high priority complaint. The complaint form doesn't have that. We've called multiple times so somebody should understand that's what it was. Even if we didn't say it, a hot water leak is an emergency. Our tenant had to go and live with relatives and we had to compensate her for that. When we called multiple times and talked to somebody, we were told it was being reviewed. Then, they finally approved it.

I wasn't receiving heat and a tech was able to come out the same day and he was able to get the heater running very quickly. So I had a really pleasant experience. Typically, when you contact American Home Shield, you're in a rush to get a repair done. But the claim submission with them is more time consuming because you have to wait and see exactly if someone is going to pick up that day because they're outsourcing. It will be great to have an idea of who's going to contact us or maybe contact us within 24 hours instead of waiting on the fence and trying to which company will get it.

We had Choice Home Warranty before and they were really bad. So, I started looking online for others. And my dad used American Home Shield before. When the furnace was not working, I notified AHS online and the website was easy to use. It was Christmas Eve when I made the claim. So, it ended up being a couple of days after that before someone came out. AHS called and told me that Greenway would be doing the work. First thing that next morning, I got a call from them letting me know that they would be out. They were then out within a couple of hours. They cleaned the flame sensor, and replaced the igniter and the main computer board. Everything is working well. I would recommend AHS. They have done a good job.

It was good dealing with the contractor that American Home Shield sent out for the repair of our furnace. They had to get a part. When they got the part, they came back and repaired it. It took about three days. But everything is working fine. I've been with American Home Shield for five months. A few months back, we had some washer problems and they had someone come to fix that too and everything went well.

The tech that came for our electric sockets was knowledgeable. He explained what he was doing. It was a favorable experience.

We've been with American Home Shield for a long time. We had a break when we first moved here because the sellers of our home provided protection from another company so we did that year. When it came time to renew, we went back to American Home Shield. Recently, something plugged up the garbage disposal. The tech who came from Heroes Plumbing was very friendly and efficient. He was going to come out the next day from when I called Heroes. I was busy so I asked them to delay service for one day. They were very cooperative and I was quite satisfied with them. The tech followed the rules for COVID and took care of the issue right away.

We had one bad experience with AHS. The kitchen sink was leaking and they sent someone from Lubbock. It was a young kid that came. I have granite kitchen counters and he was trying to get the faucet out because it was leaking. The faucet was broken underneath the granite. My husband kept telling him, "Don't do the granite like that. You're going to crack it." He did crack it. We tried to tell AHS and we also tried to tell the guy that was his boss. His boss said, "No, he said he didn't." Unfortunately, my husband didn't think to take pictures before and after which now is the first thing you do. We also did a claim when the sewer was stopped up. It got a crack and it wasn't covered. We had to find someone else. They had to come out and dig a hole in my son's bedroom and tear up the concrete.

I had a heating issue recently and the claim was handled very well. They were having trouble in the house with the air. It wasn't warming up properly, and the contractor came out and fixed it in no time. Submitting it was easy. We just went online, we filed the claim, and the techs were out in like 24 hours. American Home Shield is pretty good. To me, even though the payment is monthly, it’s still more affordable than coming up the one lump sum. Every time we had an issue, we called, and they were able to solve the problem.

Hopwood Electric was awesome. They did a good job and was super helpful with all of our questions. Submitting a claim was very easy. You go to the website and then, they have dropdowns that narrow it down for you. For this one, I had so many little things on and I just put Other. When the contractor came in, we showed them around and they were able to help us a lot. Everything was great. I would recommend AHS for sure especially for first-time homebuyers.

The only problem is you deal with people in the Philippines so the language barrier is very tough. Just like most of the customer service, they are foreign and it's hard to understand. They just wanna do their job. They probably do it well. Unfortunately, American Home Shield will just get you the first contractor available. We request a certain one because they came out here and did superior service. But when you ask, "Hey, this is the provider we want, because the other providers have come out and done shoddy work or not work up to satisfactory," when you get them off a script is when you start having the problems with them. It was the contractor that was able to get everything done. AHS is useless in my eyes. Horrible. With the service that I got, we won't renew it.

I moved into my home November of last year. I kept the home warranty that was on the house which is AHS. It's something good to have because I've used it twice since I've been there. I just paid the $75 which is the upfront fee when I make the call. I've never had to come out of my pocket for what was done. They've sent the same company out both times and they were very prompt.

Our furnace was ticking when I tried to ignite it. I called American Home Shield to make a claim for that because our account number was wrong. I was told that a contractor would call me. The service guy who came was very well mannered and he explained everything clearly. He told me what I need to do in the future. He was very good.

I expressed the concerned and it was addressed in a timely manner.

While the online service request is fine, the 800 telephone service is completely unsatisfactory. We've had numerous occasions where we've had to call and the wait times are horrendous. I suspect that's because of an inadequate number of customer service reps, which is a huge flaw with American Home Shield. Recently, we initiated a work order on the American Home Shield website on a weekend and received a confirmation. Next, I got a call from AC Wizard on the following Monday and they were out the next day. It was a good experience. We ended up having to have a thermostat replaced. They cleaned up and a new service thermostat was installed very well. They were professional and very timely as well.

We were having problems with our heater not working. Excellence Air came and fixed that. That claim was fine. But there were major difficulties with the claim before that. That was a big mess and it took a couple of months before we got our fridge fixed. We had to fight tooth and nail on that. It was not a fun experience nor was having to spend extra money. We had to buy a minifridge and an additional icebox so our food wouldn't go bad as well as to house something during that time. We also spent extra money on food and eating out all the time because our claim wasn't a priority. That was expensive. American Home Shield didn't seem to care and they did not seem to want to expedite our claim.

Submitting claims to American Home Shield is painful partly because I can never get the online system to work the way it needs to work in order to request specific services. They keep changing my account number so it makes it difficult to log in. I have several lung diseases and I'm quite sick. Typically, when we have a home repair, there is some sort of health care urgency. We can't be without electricity and we can't let leaks go unaddressed because I'm allergic to mold. Because of my asthma, COPD, and the two other lung diseases I have, I often have to ask for expedited service. There is no option for requesting medical expedite for service when I go online. So, I'm left with the telephone option and I have to wait a ridiculously long time. But, once I get a new claim submitted, the system works. AHS's vendors really value their relationship with them. AHS jumps through hoops to make sure they get a quality person to do quality work.

The guy from Pop-A-Lock was sent to change my locks. He came in a timely manner and he handled his business and left. He did a great job and I appreciated his professionalism.

American Home Shield and JR Plumbing were great. At first, I thought that the guys were running late. But I went back and looked and it was a timeframe that they had given me. But right after I had called them, they called me, said they'd be there in 15 minutes, and they were. The only problem I had was that they didn't speak much English. So, I was unable to communicate with them much. The guy handed me the paper and I asked if it was done and he nodded his head. They were very professional, and they did a great job. It took them maybe 15 minutes to do what they needed to do. American Home Shield is the best deal that we could make. Paying monthly is great. It's like a little savings account for home repairs. Also, it's very easy to submit a claim online. I like doing it that way.

I've had two claims with AHS. It wasn’t difficult to submit the claims. The difficulty is getting them to finish the work. The oven was before Christmas and that's still not fixed. The tech's waiting for parts and he's not been in contact with me so that's very frustrating. For the second claim, I have a pump and it was overflowing. The plumber that came out just tapped on the pipe and he said it's fixed. But, it's not fixed because it could be a loose wire. So I wasn't happy with either experience. I'd love to see AHS follow up on their workers that they're hiring.

The process with AHS is simple. I just go online and choose what the problem is and they have somebody to call me to set up an appointment. Recently, the washer wouldn't go through the complete wash cycle as far as the spinning and draining of the water. The guy knew exactly what it was within the first five minutes. He had the part in his truck, replaced the part and was out in 20 minutes tops.

The guy from Martin's Appliance and Repair came out and checked my stove. It had a bad knob on it, the one that controls the heat. He also checked the dishwasher and found that all the elements were working fine on that. Then he replaced the ice maker on the refrigerator. He was excellent. Everything works as expected. I usually get good service with American Home Shield and I haven’t had any problems with them.

My ceiling fan wasn't working. The tech said it was a minor problem so he left. AHS closed the case and so I was out 100 bucks Other than that, I'm happy with them. Submitting claims is very simple and usually, the contractor contacts me the next day. I had a problem with my garbage disposal and the contractor came and took care of it. I was very pleased.

The heat completely turned off one day after working the previous day. I put in the order for someone to come out and Henson came out. It turned out to be a issue with the thermostat, which they went ahead and put in a new one. The tech was here for about an hour total. He was very professional and people-oriented. I knew he wasn't lying about anything he said. He wasn't trying to upsell me on anything. So it was a good experience. Submitting the claim was a simple process. But the only thing was that I didn't see every option on there. For example, I had to put in another claim with my fireplace but it wasn't on there at all. But the cost to have the insurance is completely fine. I didn't have to pay for the thermostat when it needed to be changed because it was under warranty, so it's really beneficial.

The heat pump was making a constant noise. It was very loud and something was obviously wrong with it. The contractor came out and replaced a motor that was going bad. They did a fantastic job and they were very nice people.

Sigmond Plumbing did a good job. They didn't recaulk the toilet area though. I talked to them yesterday and they said that they don't do that, so I'm gonna find somebody to do that. But submitting a claim to American Home Shield was a fairly standard, pretty easy process. They got me in contact with the right people. The plumbers were very professional and clean.

The response time is pretty fast between filing the claim through American Home Shield versus when I get a phone call from the service provider. They say the disclaimer that it's within 24 hours but it's usually within an hour or two that I get a phone call from the service provider. However, when I need to talk to somebody, it is impossible to wade my way through the computer-activated nonsense. If I wanna talk to someone, I don't wanna have to push all those buttons to be able to talk to someone. Other than that, it's been a good experience. The technicians that came out for the furnace were knowledgeable, quick and efficient. It was a pleasure to have to work with them.

The experience with ARO Appliance Repair went very well and the issue got fixed quickly. The tech that came out was quick and professional. He was able to fix it in one trip and was Covid-safe. So, I can’t complain. I've done two claims with American Home Shield and the vendors that they send out are great. Getting through and explaining what's going on isn't always perfect but it's efficient, all things considered.

Everything gets done right with American Home Shield. I called in about my furnace and when the guy came, my son said everything got fixed in 15 minutes. It was quick service and the furnace is working very well.

I made a good connection. Nathan was the repairman that came out and he was quite helpful. The original issue was the garage door wasn't closing because the sensors were worn out. A week later, he brought the sensors out, and I haven't had a problem since. I'm totally impressed so far. I'm happy with American Home Shield and I've told a few other friends about them since I joined up a couple months ago.

I had a plug that has a dimmer switch to it and that part wasn't working, but it also wouldn't even cut on. So, I made a claim with AHS. Then, the tech from MaeDae Electric came out and fixed it on the same day. In the past, I would call AHS and instantly get a person, which was great. But I noticed that in the last two years, even right before the COVID, it's taking longer to get a person and I have to hold on the phone for a much longer time than I ever had. I've been with American Home Shield for almost 20 years now and when I'd put in a claim, I used to be on a 10-minute hold at the most. But now, it's a 30-minute hold. Other than that, my plan is supposed to reup in February and I'm going to see if I can figure out a different home warranty company with a cheaper price because within years, the service from AHS has declined.

I called American Home Shield because my heat had not been working properly. The guy that came out was a really good technician. He went up into my attic and he cleaned something like a coil. He said it was really dirty. He said that that should get cleaned every year. I had just replaced my air filters two days ago before he got there. Once he cleaned that coil, the heat started working and my thermostat was working properly. I also used American Home Shield twice before and it was good. One time, my water heater was leaking at the top. The guys came out and fixed that. Then, they came out for my AC unit that wasn't pushing right. They said it would cost some money to get Freon put into the unit, so I just went on and got a new unit.

I had a kitchen faucet leaking and there was a part that was broken in the thing. I went through the online claims process of AHS because you can't seem to get through on the phone and it was easy. They told me I'd get something from the contractor the next business day but that was the holiday weekend, so I knew I wouldn't get contacted until that following Monday. When the tech came out, he had to replace the part in the stem and he was exceptional. The faucet has been operating perfectly since then and it's not running my water bill up.

AHS is professional. Whatever I called them for, they were able to resolve my issue. The tech that worked on the toilet was good.

Getting ahold of somebody is difficult. Scheduling is easy, at least when you get the company assignment. Like getting someone on American Home Shield, I do have the app. But sometimes the app doesn't give the option that you need for something that's broken. There are certain times where you're looking for a specific component that's not working that needs to be fixed, and the comments box works, but that information doesn't seem to get passed on to the vendor either. It just put something in the comment.

Central Ohio Home Maintenance was dispatched out and addressed my garbage disposal and my toilet running issues. They had three people come and I wasn't expecting that. It would have been nice to know in advance about the three people that were coming. But I liked the fact that they worked together to get it done quickly so that was nice. They were very kind and efficient. I really liked them. I haven’t always had the best experiences with American Home Shield. The one before that wasn’t very good. But the convenience of the services that they offer is still worth getting the home warranty. Aside from the long wait and the multiple contacts that I may have to make, it eventually gets resolved.

I'm very satisfied with AHS. With my recent claim, the first person didn’t come. The last person that came out was really fast. He did what he had to do and then he left. He knew what he was doing. The only thing I was concerned about was his mask. He kept taking the mask off and on.

My refrigerator stopped working. It’s a double door and it stopped freezing on one side and not really getting that cold on the other. The temperature thing kept going on and off. Quality Services came out and found out what was going on with it and told me they had to order a part. We were without our refrigerator for a while, but then once they got the part, they called me and set up appointment, came out and took care of it.

We had a plumbing issue and the contractor had to order a part so they're not done with the job yet. There have been other things like our refrigerator, and that was a different company. American Home Shield is good. We're fine so far.

I have two toilets in my mobile home and they both clogged up. TAZ plumbing came but they clogged up again within the next week. The tech came out and cleaned them again and told me that because I should under certain medication that I am probably responsible for the clogs myself. There were no issues with him coming back although I tried to get the tech out on a holiday. I'm 76 years old and I have two clogged up toilets. She didn't consider that an emergency and said they were gonna charge me an extra $279. I don't have that kind of money.

Garage Door Experts did a very good job. The problem I had recently was the remote control was not working. The first time, they checked and understood what the root cause was. Then, they came back and fixed it immediately. One bad experience I had was with my refrigerator. The techs came to my home but they didn't fix it. But, whatever I paid to American Home Shield, they refunded back to me. American Home Shield is doing great. But choosing the vendor, it’s something that they have to rethink for better improvements in the future.

The contractors are usually pretty good and very responsive for the most part. They've worked on heating and air, minor pipe leaks and lighting issues, and they were resolved. However, a little bit more upfront description on what's covered and what's not might be better. If there's a way to get more detail that are a little bit easier to access than going into the policy itself, that would be helpful to the customer.

I called American Home Shield when the garbage disposal wasn't coming on. Everything was good. Everything's working fine since the service. American Home Shield is an excellent home warranty. I couldn't live without it. Anybody who has a house needs to get them.

The house is older and the light switch was an old box that didn't have a grounding wire to the box. My husband noticed that there was smoke coming out of the light switch and then, it tripped the circuit breaker, which was good. My husband is on continuous oxygen and spends most of his time in bed. We didn't lose electricity in the rest of the house so I got an extension cord and moved the oxygen out. It was two days before Christmas and everybody did the best they could.

I've had several claims throughout the years and American Home Shield has always been awesome to me. They take the headache off of trying to pay for these costly repairs that can sometimes come up as being a homeowner. Dave and Sons Plumbing was sent recently to do the repairs for my plumbing issue. They called in 15 minutes and they were here. They did what they need to do and they were very professional. Everything is going pretty good.

American Home Shield has sent out very fast and very nice contractors so far. We had plumbing issues, but the plumber couldn't do much because of the way the warranty was. The previous homeowners didn't have the proper clean-out, so the plumber told us what we needed to do and how to do it. We're very thankful for that.

When the tech came, our interaction was a little awkward because I didn't know if he spoke English. He showed up, waved, nodded, and then, we led him to the kitchen to work on the oven. He started working and then he started to wrap up, and we asked him what was the problem but he didn't say anything. He just walked out and left. We didn't even get a piece of paper. We didn't even find anything. But he fixed it. Overall, AHS is pretty good. It's like any other insurance, you pay it and then you know you have it. Then, if you ever need it, you just go online, say what you need to say, choose which appliance or service you need, and then, you request the service. It's really easy.

I had a leak, and I asked for some help from American Home Shield. They sent Plumbers Inc. They told me that the contractor would contact me. If not, they gave me the number and I should call them, which I did and set up an appointment and the tech came out. He's been here before. He did the service, which wasn't to my satisfaction, but according to the contract, it wasn't something they would perform. He fixed the leak. Then a minor problem occurred, he had to cut off the handle that turns the shower on and off. He said that American Home Shield wouldn't cover the replacement of it. Knowing how restrictive they are, I agreed. I knew not to argue with him. I called American Home Shield, and I told them that when the contractor came out, I had a leak, which he fixed, but I still couldn't use the shower because he didn't replace the cut off handle. They sent the guy back out. He did fix it.

The dishwasher control panel went out. I submitted the claim. American Home Shield assigned me Aaron's. I called them. I explained what it was, and they said, “All right. We'll send a guy out to analyze it.” And he did. He came right out right when they said they did. The best part was he didn't say, “Hey, he’ll be there anytime between 8:00 in the morning and midnight.” They said, “He'll be out there at 8:30.” Almost always, the repair guys have to come out, analyze it, and go, “Oh, I need to order this such and such part.” So, he ordered the part. The gal in the office called and said, “Hey, we've ordered the part. I'll call you when I get the part.” A week later, she called and said, “We have the part. Let’s schedule.” Got on the schedule, and he said, “How about Saturday at 9:30?” And about 9:35, Matthew showed up. He got in the dishwasher, replaced the part, and it ran. And he went away.

My experience is that, firstly, if you try and get American Home Shield on the phone, it's very difficult. Because they just don't have enough people to answer the phone, they obviously can't be bothered. But if you submit your claim online, then they will come back usually the next day and say, “We've appointed so and so to be your repair people.” Then it may take a day or two for the repair people to get in touch with you. And then, it may take some time for the repair people to give you an appointment. For example, Sears, is you would finally get in touch with them and they say, “Well, we can give you an appointment. We can come out in two weeks,“ which is ridiculous. So, my experience has been mixed.

The tech was very professional. He kept updating me his time. I had a water heater issue and AHS was able to replace it for me. Their service is great.

The claim for my washing machine was a good one. The person who came was from Morning Star and he was awesome. Morning Star worked with us before under Choice Warranty before we moved to American Home Shield. The tech was apprenticing his son. They diagnosed the problem and got it done very quickly. They didn't leave until they completed the job and they put everything back in the way they found it.

I had a leaky drain and the service guys who came did very good. They knew what they were doing. They came and looked at it, saw what they needed, then went and got a part somewhere and came back and put it all on. From start to finish, it took less than two hours. I've only been with American Home Shield a few months and this was the first time I needed something. Their online thing worked good. The previous company I had signed up with, I asked if they had service providers in the area for everything covered, and they lied to me and said they did. Then when I had a claim after three months, nothing was done. They had absolutely nobody contracted in the state of Michigan, yet they have a valid license to practice and have their business in Michigan. AHS is much better because they actually had service providers.

I recently have had to go to the website to file a claim. It'd be better to actually speak to somebody rather than just going through there. But calling is very cumbersome with the lines jumping through hoops that I have to get to somebody to speak to. Water Wise Plumbing came out timely and did the job. This is probably one of the better services I had. It depends on the contractor that AHS goes with.

When we call American Home Shield for any type of service, we do get a response and someone comes within a day or so. They will appoint a company to us to fix anything and whatever service it was, it would be fixed right away. The guy who came for the furnace was fine. Their company was good. He walked in, saw the problem and took care of it. I had the service while I was living in Jersey for about 10 years. I've had them down here in Florida for almost two years now. The only thing I don't like is that one ticket per call. I made a call for my microwave. Then a day later, I made a call for my furnace. When I called for the microwave, I was like, “What else needs fixing here?” I was trying to find something. Then we went to turn the heat on, and it didn't work. I was like, “Damn it. Now we gotta pay again for them to come.”

The garage door came off track and one of the gearboxes went bad. Lake Anna Doors came and it was taken care of the same day. They were professional. I had had another claim down in Cantonment, Florida and that one was horrible. A refrigerator board needed to be replaced. It was called at the end of November and it didn't get completed until after Christmas. The contractor came out and ordered the wrong parts, and miscommunication on the telephone operator. I was dissatisfied with that claim.

I called AHS to submit a claim for our ac and then the company kept texting me back saying that this is when they could do it and when they could be there and stayed in touch with me until the tech walked in this door. The tech did very well. He was professional. He checked everything out and explained everything to me, and that they had to order a part, and now, I'm waiting for that part to come in so they could fix it. I've had a good experience with American Home Shield, so far.

The tech that was here was great. He got here soon after I filed the claim, and he had it fixed in an hour. This was Christmas night when I filed the claim. He was here the next day and did a great job. He was professional. He replaced the motor on the furnace, so it was better. The one experience I've had with American Home Shield has been great. Hopefully, the rest of the contractors are like that.

The latest technician that came out was very professional and nice. Everything works excellently with American Home Shield and I recommend them.

I had a stoppage and my toilet was overflowing. I had stuff backing up in my house. The repair guy was very informative, professional and answered any questions I had. It was excellent service and the problem has been resolved. I hope I don't have it again and that I don't have any issues if I call back American Home Shield. I pay this contract once a year so, I hope that it's still covered.

Express Appliance came out for the dryer, the dishwasher, and the icemaker. These appliances weren't working properly and it was easy to submit the claim. American Home Shield gave me three to five days to expect the techs but there was a holiday in between there. They called prior to coming and they were professional.

My furnace was making noises so I called AHS And I was notified by email when to expect the contractor. The technician called me before coming to the house. When he came, he went to the furnace, dismantled the front portion of it, and cleaned some igniters. He ran a systems check on it and completed the service. He was very professional. I had a good experience with AHS.

American Home Shield charges me every month but they never send me quality people to fix things. Whenever I have an issue, AHS doesn’t help right away. I’m not happy with them. They’re terrible and I'm getting ready to leave. I’ve been with them for eight years and this house was built brand-new so I didn't have issues then. But now that I'm having issues, it's always the issue to get something fixed. I called this summer about my AC and it’s still not fixed, and it’s wintertime. I complained about it. It would be summer again and it's still not fixed.

I had my furnace go out on the night before Christmas Eve. That night, it was really cold. So, I called American Home Shield and made a request. They called me back and said that they had a gentleman that would be here the next day, which was Christmas Eve. He'd be here between noon and 5:00, and would let me know when he was on his way. They texted me about 11:00 and said that he would be here within the next 30 minutes. He was here like 20 minutes later. I let him know what the problem was, he knew exactly what was going on and went right to the problem. Within 20 minutes, he had it all fixed and he replaced the part. It was pretty good.

The tech was really good. I've had him out twice. The first time, he replaced a blower on my heater. He took it out, fixed it in his car or truck, and brought it back in. It hasn't even been a month yet, but so far, it's doing fine. Then last week, my air conditioning compressor went out and I was really worried about that. He came out and said it was just a stopped up drain line and he unstopped it. So far, it's been working ever since. He was able to find things and fixed them that were not very expensive, and I appreciated that. I really liked him a lot because he was professional and quiet. He just did his work and left. I read some very not good reviews of A-US Air and so I was a little bit leery about them. But I've been lucky that I got this guy. So far, I've been very pleased 'cause it hadn't cost me over $75, which was what I agreed to, so everything was done in that time.

Our heater was leaking whatever was put in it and it was smelling all over the house. The tech said that there was some part in there that was broken and it couldn’t be fixed. But I hadn't had any problem with it since he came out and put a new one in. He did a great job. I hadn't had any problem with American Home Shield since I've been with them. Usually, when I call in a concern, they send someone right out within that week. It's worth having them and they have saved me money out of pocket even though I'm paying a monthly bill. It’s not like paying up-front all at one time.

The person that American Home Shield sent out was local. He was from David's Appliance. He was wonderful. He went above and beyond. I am so happy with him. He did a phenomenal job. If they had vendors like that person in his office, everyone would be happy. Everything got paid and fixed. The other two times I called, I was very unhappy though. I would have canceled, but I literally sat online with them for an hour, trying to cancel, and then I just hung up and just never got back to it.

The experience with my recent claim with AHS was great. The tech fixed the issue and the heater is working very well now. He also came on the same day, which was very impressive. The service of AHS is great and it's a very good deal. But sometimes, we need to wait for this phone call to be contacted by the contractor. Sometimes it's easy to miss the phone call. I prefer email better.

American Home Shield's techs had to order a part. They said that it takes 14 business days which is a long time. I understand that with the COVID, stuff is backed up. But, I thought he could have pulled the washer out and looked at it and try and diagnose where the issue is coming from instead of just standing there, taking a picture of it and then saying "Oh, well, I think it's coming from here. We're gonna order this."

I had two different people come for my garage door that couldn't go up. There was a problem with the opener and then it needed balancing. The second one was the best. It didn't take them long. However, when I had my washing machine claim, it took forever to get it done. The person from Sears came, and apparently, ordered the wrong parts. When I had to call again for them to send someone to do the service, it took over a month for me to get my washing machine fixed. I was so frustrated. I feel like if I'm paying my $125 deductible, and I'm paying my monthly payment, it's weird because it's not them. It's the contractor. But the last person that came was really nice.

We’ve been a customer of American Home Shield for two years and this claim went fine. It was a refrigerator. The freezer wouldn’t open and close properly and that was causing ice to build up. The tech came in, diagnosed the problem, determined that we needed some kind of a new part in our freezer that would make the door open and close more easily and would seal it tight. It took about a week for him to get the part and I understand that. In this pandemic situation, parts are hard to get so no problem there. He informed us that it was gonna be a wait. It was about nine days. He came out again and fixed it. It seems to work fine and we're satisfied with that. The guy knew what he was doing and fixed the problem. We appreciate the help. But it isn’t always like that.

It's extremely simple to submit claims. You can do it online. And then American Home Shield confirms it back with a text message or an email, and sends an email with who was assigned to the job. And then the contractor contacts you. I had a problem with the outside hose bib. Home Choice Services came over and just took care of the issue. The gentlemen that came out wore masks and was very safe, even working outside.

When I put the request in to American Home Shield, the heater was cutting on and off and the technician fixed it within 10 minutes. He was very good, professional and friendly.

The contractor came out and put in a new hot water heater. But I had to pay the difference to have it replaced. It was $550 plus the $75 service call fee. Still, American Home Shield is a good company to deal with and it saves you a lot of money. When you reach out and make an initial request, it's sometimes difficult. They have other people that they engage with. But once you get them, they come around and do a good job.

Our water heater went out and so we made a claim with American Home Shield to get the water heater looked at. I did the claim online on their app and was assigned a plumber. The plumber called and set up the appointment. They came out and gave their recommendations for needing to replace the entire water heater. Once I gave the okay and agreed to the cost that American Home Shield didn't cover, they set up the appointment. Once the water heater came in, they set the appointment, came out and installed it.

I went online, filled out the claim, and paid my $100 deductible to American Home Shield. Within a couple of hours, I was contacted by Millennial HVAC. We shared messages on what the issue was and they scheduled someone out. I knew it was either the condenser motor or the capacitor that was the problem. I assumed it was the latter which was something I've repaired in the past. Since it was so cold, I didn't want to mess with it so I went through AHS. The tech came out and fixed the issue. He changed the capacitor and the unit has been working fine since. I was satisfied with the service.

On Christmas Day, the heater went off so I had to submit a claim. I hoped that I could have gotten the technician to come to the house earlier. But It was explained to me that due to the high demand for the particular service, the earliest I could have gotten was the Wednesday after the holiday. The contractor came out and had to order the part. But they got it the same day and was able to resolve the issue. They're coming out today to do some follow-up to make sure there are no leaks with the compressor, but everything else is good. I'm happy that I have American Home Shield. It's good to have and I've encouraged other homeowners to look into getting this particular service.

My heat exchanger went out and I had absolutely no heat. The guy who came out was really nice. He came and let me know what the problem was. And he temporarily fixed my heat until the part came in. It took three days for the part to arrive but now, everything is fine. All in all, AHS has been good and they send good people to me.

Most recently, we put in a claim for our boiler and American Home Shield sent a tech that doesn't work on it. We had to wait for another tech to come out and I had to keep calling AHS because without heat in the middle of winter, that's a problem. As the customer, I shouldn't have to keep calling them to make stuff happen and then send the wrong people out. They should be doing that. Our washing machine in the new house went out and I had to keep calling them for that, too. So, our experience has been not very good. The techs that have come out have been great and I have no issues with them at all except for the tech who came out who doesn’t work on gas boilers. We're looking to switch after a year because we went with AHS because we've used them before and didn't have issues. But now, it seems like it's not what it used to be.

Our icemaker and our freezer weren't making ice anymore and our exhaust fan wouldn't stay up. It kept going up and down. I contacted American Home Shield and then they gave me the technician's name to call. He was very good, very courteous and very professional. It took a little longer to get the part. We had to wait quite some time but with COVID, that wasn't outrageous. I had only used American Home Shield one time and I was very happy with the result, so I would definitely recommend it.

Calvert's techs were professional. They didn't leave a mess. American Home Shield's claims process was easy. I will recommend them.

I had a water leak in the kitchen and DNB Plumbing Home Services got in touch with me immediately. Being able to track the claim online was great too. They had to come out twice but they did take care of it. The experience was real smooth and easy.

I had a leaking dishwasher and the techs came out and pulled the unit out. They said that there was a crimped line and that was causing the leak. So, they put it back in and a couple of days later, it was leaking again. So, I called American Home Shield and asked for a return, and the techs came back out about two days later. They got everything taken care of. The only trouble I'm having now is the ceiling panels downstairs, where the leak was. I need to replace about six ceiling panels. My wife and I live in the basement and we have hung ceiling like an office and that's all wet now. So, I have to take all those out and I'm gonna have to replace them. The appliance person said they don't do that kind of work, so I don't know if that's covered under American Home Shield or not. Still, everything was great.

So far, we're pleased with AHS. Everything went really well with our recent claim. The techs were very punctual and let us know when they were coming. They were missing a part and they let us know when they had to come back once the part came in. It was a day or two and they did a very efficient job.

AHS has been pretty good. They've replaced a couple high dollar items such as the double oven and a heating unit. For the heating claim, Anytime Air Conditioning came out and they were great. The first guy I talked to was knowledgeable. He answered all the questions. He worked for me to give me the best deal. The workers who came and swapped out the whole system were very professional and they got it done.

I'm satisfied with my recent claim experience with AHS. They responded quickly and the appointment was set with the service provider pretty quickly.

Reaching out to American Home Shield was very easy. I wanted to get the locks changed on my new home. I did that online through their service and it was simple. Then I connected with the team that they sourced for that work. They were very pleasant as well. Overall, it was a great experience. Every time we've used American Home Shield, it's been very easy and really simple. Their online tools are nice and effective. It's a lot better than going and having to call someone and going through all the terrible automated operators that you have to call at a lot of other services. I really like the service.

I submitted a claim to American Home Shield for a leaking dishwasher. I got a call from a repair company. I felt it was going to be too long of a time before they came and checked it out. So, I called AHS right back and told them I needed somebody sooner. They got me somebody to come out about half the time of what the original one was. The person who came was great. She was not only on time, but she kept me informed. When she had openings, she let me know in advance that there was an opening. She did an excellent job. They had to order a part. As soon as the part came in, she got ahold of me right away and repaired the part and I had a dishwasher for New Year's Eve. I would recommend American Home Shield to use that contractor more than not because she is very good at what she does.

When I had issues, I called AHS, and they sent people out, and everything got fixed.

My mother's sink was leaking and her toilet wouldn't stop running. Submitting a claim for her to American Home Shield was easy. I just logged in and told them what I needed. They took the money out of my account and called the next day. The tech was great. I give him all A's. I have AHS too and they sent that contractor out to my house also.

I feel good about AHS. I'm happy with it. I like the timeliness of the service call. When I call in to request service, I usually get feedback within 24 to 48 hours. I also like the professionalism of the workers that come to do the repairs. My ice maker broke down recently and the repairman came and ordered a new part. The part took about a week to come in and I scheduled another appointment for them to come and replace it. That went well.

Filing the claim for the plugged up drain was very difficult. I was put on hold a lot. But the service was very good. Plumbers Inc. was very prompt. They weren't going to be able to come out for two days. My son who handled the call said that was unacceptable because it's a health issue with the plugged up sink so they were out the very next day. It was handled very well. Some of these things take a lot of time but this was very good. The gentleman that came wore his mask and was very polite. He did a good job.

The technicians were really helpful. Two showers were no longer heating and they did a nice job. The whole thing went pretty smooth. My wife made the call to American Home Shield and the technicians showed up when they were supposed to. They were nice and efficient.

It was very easy to submit the claim online. The rep called me back right away, and we set an appointment. The guy that came out was wonderful. He had a mask on. He asked if it was okay to come in. He was very polite. It worked out well. The machine is working properly. AHS was very reliable, timely and polite.

Scheduling with American Home Shield was really quick. The tech came and he fixed the problem really quickly. He wore a mask and his personality was very nice. He didn't leave a mess. But, I asked for service for air ducts and the furnace and he didn't do the furnace. Between the last things I did with my home warranty, I've been pleased that the contractors did what they needed to do, explained what the problem was and how they fixed it.

The experience was good. Kleen Masters fixed both the dishwasher and dryer. The guy was great. He came in and was very professional. He even swept the floor when he was done in the kitchen. He had to come out two times. AHS is great but if you have a problem, expect to wait two to three days before you see someone or hear from someone. It takes a while to get people up there. AHS could try and get people closer. This guy drove from Bakersfield which is an hour drive to where I live.

The AHS customer service representatives have been pretty professional when I call to ask questions or email inquiries on my policy. Most of the time we've had to wait because they claim that the product is not available yet when shipping because of COVID. But they've been great and very responsive themselves. Recently, when the guy from Fleshers came out, my husband said that he was really nice and very quick with the repair work.

The website is terrible. I go to renew my payments online and I can't make a full-time payment for one year. They wanted to do it in increments monthly. There should be a choice on payment – not just method, but payment amount. It would also be very nice, when somebody has stayed with them for eight years and has multiple policies, to give us a discount for paying in full every year. Recently, a man came for our dishwasher, diagnosed it and had to go order the part. It's still ongoing, even though it says completed. It needs a new electronic board, which they hopefully have ordered. They're going to call me and have it come in.

My most recent claim with American Home Shield was for an outlet. The contractor was proficient and took care of the problem.

My hot water heater in the home wasn't working well. I wasn't getting hot water in my bathroom right away. It was taking eight minutes to even heat up and it was making a loud knocking noise due to corrosion inside of it. It's over 10 years old but because it was still functioning, there was nothing that could be done. On my second claim with American Home Shield, I had to call again and pay the other $75 to deploy the contractor to come out because my washing machine broke. So, they came out, ordered a part, came back, installed it and thought they fixed the problem. The washing machine is old. The new part gave a sort of a reinvigoration of the auger part of the washing machine, it ended up burning up the motor. So currently, the washing machine has a burnt-out motor, which Apex is ordering now. They have to come back out for the fourth time to reinstall a new motor on an old washing machine.

When the technician came, I led him to the garage. With COVID-19 and based on experience from work, I did his temperature. He was very receptive and had me taking his temperature. Then I showed him the washing machine in the laundry room right next to the garage. Everything went great. He was in and out in 15 minutes. He was very courteous. This was the second time I've had to make any calls to date and I've had no issues, except for the length of time to get a technician. It took three to four days for someone to come out.

We had a stovetop replaced. A guy came in and he knew what he was doing. When he picked up the stovetop and took the old one off, I had a straight razor out to clean around it before he put the other one on. He said he'd do it. He took it, scraped everything then he pushed everything on top of the pans in the hole. When he left, there were screws. He took the packaging but didn't clean up anything else. I had to wash everything. But he did a good job installing. Recently, the furnace was fried. A guy came out and gave an estimate but I don't know if I do wanna go with him. I do know somebody that has been recommended to us who supposedly does really good work. I might wanna get a second opinion because it is such a big component of the house. I don't know what a good amount is. I did ask AHS three days ago but I haven't gotten any information. We're living on space heaters and it's going down to 20 every night this week.

The tech came the next day and looked at my hot water tank that wasn't getting any hot water. He came back the next day at a reasonable time with the part and installed it within 30 minutes. It's been a week since then and so far, things have been good. Everything was perfect and now I have hot water.

If we go the online route submitting claims to American Home Shield, that's easy enough. But, if we try to go over the phone or if it's any time after 5:00 on the weekend, it's impossible. So, it's upon the contractor to follow through anytime to do a good job. But generally, in the past year or two, I've had very, very bad experiences.

Our heating unit picked Christmas Eve to not work. But it's only in the addition of our house, fortunately. We had no heat for five days in that part of the house. It was very cold at that time and our other heat ran extra. My husband put in a claim and that was simple to do. A gentleman came out Monday. This service company always tells us they're going to come and they call to say they are a few minutes out. The gentleman had been here before and he was very helpful. The unit is in a bad place. It's under our house and it's a pain because you have to crawl under there. We've had American Home Shield for a long time and they've been helpful when we needed them. Fortunately, it wasn't too often. I have recommended the home warranty to others. I recently told somebody they should think about it.

The guy did a great job. He was polite and friendly. He practiced covid precautions which I appreciated. The first day, he couldn't repair it. We had to order parts and he came back in a timely manner. The unit has been working ever since.

I like American Home Shield. I'm a Realtor. I also advise my clients to get them. I'm really happy with American Home Shield. I recently had an appliance claim with Sears. It went fine. They didn't have the part, but they got it shipped, and they got it put in. Everything works fine.

I usually start a request online. Recently, I thought that I had an oil leak from my washing machine, but they said there was nothing wrong with the machine. They also said the the overflow pan underneath it was cracked, so soapy water that has gotten down there went through the crack and came out on the floor. That's a problem because they don’t do that. They said the plumber takes care of that. I'd like to get this one issue resolved, but I haven't been able to get an answer from American Home Shield yet. I wanted to know if they would cover the plumber doing the drain pan. Overall though, American Home Shield's response has been fast and the contractors that they send out have always been very professional and good.

Comanche did a great job with our refrigerator claim. It was leaking water from the upper unit and their tech came out, diagnosed it, and got it all fixed. I also had a dishwasher issue and he had to order some parts. He came back once the parts came in about a week later. Everything's doing great now.

We had noise in our pipes and the commode was constantly running. My wife called American Home Shield and was told when a tech was gonna arrive. When the tech came, he replaced the float and one of the shut-off valves inside the commode. Everything has been fine since. American Home Shield has been great. Any problems that we had within the services, we contacted them and they answered the call. They made sure that all our services were taken care of. They got somebody out to take over for them if we weren't satisfied with the service. I recommend and have recommended American Home Shield.

I did a claim to American Home Shield for a malfunctioning refrigerator. The process of getting a claim to the appropriate vendors has always been relatively quick. It has been like a day or two. We've had good fortune in the particular vendor that was assigned to our claim. The vendor has always been very transparent, open, and very confident. We've had a couple of different problems with this refrigerator. They've come out each time, solved each of the problems and I was very happy with the service that this vendor, Cooper Appliances, provided. We put a thermometer in both the freezer and the fridge, and it fell within the range that the technician said it should fall in. So, the problem was more than adequately resolved.

Our recent claim experience with AHS was wonderful. The tech came at 8:30 and he fixed the issue in the first visit itself. Sometimes what happens is they will go back and get the permissions on parts and then come back. The time lag wasn't there, so that is what I liked. He did a good job. He replaced the pipe that was a little bit broken there. But I had two bald guys who serviced me for other issues. I would prefer some other contractor instead of them. They should have done a better job. Every time they said, "We need permission to do this. We need permission to do that." The monthly rates of AHS have been going up as well. I have been with American Home Shield for 12 years and I don't think there is enough appreciation. I am at some point in time considering leaving American Home Shield. Yearly I end up paying more than what I should pay, even the visit charge is $100.

I have two refrigerators that I submitted claims for. One had a fan and temperature issue. That is fixed and everything went well. The other has not been fixed since October 18th. So, I'm really happy with one claim but completely disappointed with American Home Shield's response time. The techs ordered some parts but they needed additional ones. They have been out multiple times after the other parts arrived. But, I've been waiting on a part since December 18th and nobody can give me an answer except that it's in process at American Home Shield.

I called AHS at 1:00 because the heater wasn't working. The tech called me at 2:00 and was out there at three o'clock. He identified the problem and another problem I didn't know I had within five minutes and had it fixed shortly after that. Now, it works way better than it did when I moved into the house. It blows hot air consistently and heats much better. I’d totally recommend American Home Shield. I'm very satisfied with it.

We had a leak under the sink. American Home Shield responded timely and fixed the problem.

Sometimes I have to call and sometimes I have to go online. But submitting a claim is a straightforward process. The only thing I would like to see changed is to be a little more selective on the contractor American Home Shield picks. Because my last experience with the contractor they sent was the worst I've ever seen since I started with them. There is no way in hell it's gonna take an hour for somebody to finish something because somebody is inefficient. Also, to try local contractors first. At least they are more accessible and easier to work with than somebody from coming from out of town. Lastly, you have to read the terms sometimes very well. Because I had to pay a whopping fee deductible last September when they fixed my AC. I did not expect to approve $8,000 for something I thought is supposed to be covered.

The garage door wasn't working and we really liked the person who came and helped us out. He was very nice. He helped us out with everything we needed. I talked to my dad and he said that it was the best experience he had with someone coming over to fix something. We also like how AHS is always responding very soon to everything.

At first, I thought it was the bulb on the ceiling light that had an issue so I tried to change it myself but it didn’t work. So, I ordered a service from American Home Shield. A technician came in and I gave him the idea that there was something wrong with the knob. So, he opened it and found that one of the wires was loose and he connected it. He was good and I liked the work. He was professional. Since then, the ceiling light has been working great.

I made a request with American Home Shield for our heating unit. The next day, the tech came out and he took care of our issue. He was really good. He even took care of an issue that he saw that we didn't really bring up. That would be helpful so we really appreciated it. It's pretty simple submitting a claim with AHS. The only thing was when you fill out the claim form, the reason codes are specific. I was looking into an issue the next day and it had to do with something related to plumbing. When I was going through the different options, the options didn't really relate to what our issue was. If there was something more general, like plumbing or a leaking issue, it would have been helpful.

We were using the oven to bake and the glass just cracked. We wondered what happened. I tried to put the bottom oven on, it wouldn’t come on either to transfer the food and so I had to call in some service. The guy from Moonstar Appliance came, looked at the glass, and he said that it was not a problem. He ordered another glass, took out the glass panel and put another panel in the oven. Then he turned on the bottom oven, and he said there was nothing wrong with it. He did a good job.

When my washing machine spins, it makes a lot of noise. The techs checked it and they found out it was the bearings. They did fine and I had no problem with them. Submitting the claim was simple but I'm concerned because American Home Shield is sending another company out to look at it again because the first company didn't do top loaders. So, I got another appointment on Friday for a contractor to come out and look at it. The first guy told me that it's probably gonna be a five-hour job. I don't want anybody in my house for five hours. They covered their faces but I'm still scared with this COVID.

Every time we would set the dryer to run, every 10 minutes or so, it would shut off and trip the breaker. The guys called and asked me if there was anyone over the age of 18 that was here at home. I was working from home so I was here and I told them they could come at any time. They came within an hour of them calling and they took care of the issue relatively quickly. They were probably in and out within 45 minutes. They were friendly and professional.