American Home Shield Reviews

I'm very impressed with what American Home Shield did. My central VAC went out. So, they had someone dispatched to come. They had a company that was called Beam Easy Living. They came out. I have never been so impressed. My central VAC, which has been here as long as I've been here, just died. A young lady came out. Her name was Britney. She said, “Okay. I don't even have a circuit board to replace, so I have to take it back to the office.” She took it back to the office. Two days later, I got a call and they said, “Okay, we got it. We fixed it. It kept blowing out. We didn't know what was going on. We got it. It's working.”

Bear Plumbing and Rooter came out and they were great. I love them and everything's been super since they came out. I'd give them the highest for everything.

My toilet kept running and I couldn't fix it. I went online and told American Home Shield the problem and they assigned a plumbing company and charged $100. The guy came out right on time and he was terrific. He fixed the toilet. He was very knowledgeable and he did a good job. It was a great experience.

There was an electrical shortage in my brother’s room. The service people who came out were very professional and they did great. They were very timely, wore their mask, fixed the issue then left. Everything has been working fine since then.

American Home Shield did a good job. I was very happy. They had to replace something in our washer. The technician who came was outstanding. He was punctual and on time.

The faucets were leaking. American Home Shield got with me on time and got somebody out here to fix it pretty quickly. The contractor was very professional. They gave me the right time when they were gonna be back and do everything. They did one in one day, and the other one took about a week. It's working pretty good now.

The contractor came in really quick and fixed the water back-up in the tub. They were very, very efficient. They were in and out in in less than 30 minutes. They were super friendly and very knowledgeable. I had some extra questions on the drains in my sink and the tech took a quick look at them and said those were fine. The back-up was caused by a big old blob of hair stuck in the drain. The tech gave me some tips on how to kind of prevent that from happening again. So we put something in place to trap all the hair so it doesn't happen again. We've always been super happy with AHS.

I filed a claim with AHS via a phone call for an exhaust fan in the bathroom because the website was down. Submitting claims with them has always been wonderful and for this claim, the contractor called me within 24 hours and made an appointment. The techs who came out were professional and they gave me a follow-up call after they were out there. They haven't fixed the problem yet, but we will have heat in the bathroom. I lost the heater and the exhaust fan, and they are ordering the part or a replacement if they can't find the part. All in all, I've used AHS several times and my experience with them has always been easy and professional.

American Home Shield sent A-US Air Conditioning of Texas for our air conditioning issue. The technicians came and they were in the attic and they were fixing the coils. My husband was here that day. I had to leave. But when I left, they were upstairs fixing the coils. They came down, went to finish it and it wasn't turning on. So they said they were going to call one of their other technicians to come by. The gentleman came back later and said that the Freon needed to be topped off. A wire was loose in the connection to the thermostat. Once he did that, it kicked on. The AC seems to be fine. We have noticed that now when it kicks on though, it kicks on hard. The return vent is right outside our door. Every time it kicks on, it kicks on to where we wake up.

American Home Shield did resolve my issue. Thank you.

American Home Shield usually takes care of whatever the problem is without any issues. One time, I was told the heat wasn't working. The repair company looked at the furnace and they determined they had to put a new furnace in because parts were not available on that furnace, which other people have told me that as well. When the unit dies, eventually, it's going to have to be changed. I was a little leery at first, but I knew they weren't making it up. They got it reported fast and it was approved then they had it all in and working in two days. They were here on a Monday and they were done by 3 o'clock on Wednesday. They were quick.

I lost heat and the tech got in there and we found out that it tripped the switch. So he showed me how to trip it again if it did it again. He was great.

An outlet in my laundry room was not working. The electrician came out and determined he was unable to find the wiring. He would be back in contact with American Home Shield to potentially request another visit out to locate the wiring through, possibly, the ceiling. American Home Shield seems to be a good service.

I had an electrical and a microwave problem at the same time. It took a little time, but we got them both fixed. The electrician was trying this thing and that thing and this thing when he finally came. And then, he said, "Can I put a hole in your wall?" I was like, "Yeah." But it was behind the microwave, so we covered it up. Then, he followed the trail of the cord, went into the living room, went to the socket, that was the issue. It took him some time to troubleshoot, but finally, we figured out what the problem was. And then, once he fixed it, it was good. He was good at what he did. But it was a problem that wasn't readily repaired. So, he stayed a whole hour until we finally figured it out. Also, it has ripped out all the sockets in the kitchen. The other things have been relatively straightforward, except for the microwave. It took a little more time, but it did get fixed.

When I had my recent claim for my furnace, everything was done in a timely manner. The tech did his job and everything is working so far. I like AHS. The only thing I had that I wasn't aware of in the beginning was the coverage. I have a well and a septic. The septic was only covered the first year which I wasn't aware of. It's important to me that it would be covered all the time in case I had a problem with it. Other than that, everything is good and I'm pleased with my AHS warranty.

Submitting the claim to American Home Shield is no problem. You submit it and they charge you the 100 bucks. And then they assign a company or a technician to you. Our home is five years old. We had it built. Appliance Express honored our warranties on refrigerators, microwaves, the wall oven, most of those appliances. Before AHS came along, Appliance Express has been phenomenal. They know what they are doing, and they are professional and courteous. And this was no different. I have a freestanding ice maker which is underneath the bar. Had a guy walk in, it took him two minutes to think he found the problem, which he did. They ordered a part. Three working days later, the technician came out, put the part in. Those guys spent no more than 30 minutes in our home. And we've got ice.

Greenway came out for the sink and the other plumbing issues. But I had to do another order because they didn’t do the work the first time. They said that they didn’t have everything on the work order that was supposed to have been done. So the only thing they did was the sinks. They had to come back because they had to put an all-new faucet in. But they did a great job. The second technician that they sent out was very nice and professional.

The garbage disposal was leaking. Two guys came. One of them was more like a supervisor. One guy did all the work under the sink. They were very friendly, nice, and talkative. I enjoyed their company. They did a really good job. They were in and out in 20 minutes and didn't leave behind any junk. It's the first time I've used the service. I haven't had the plan for about a year and I'm really pleased. I'm glad I did it and it worked exactly the way I hoped it would.

The valve under the bathroom sink leaked. I called AHS and it was easy to submit a claim. High Priority Plumbing & Services gave good service. Evan came out and he put some valves in. They broke while he was here and water went everywhere. He could not control that. The valves were malfunctioning. He had just stopped and bought them on the way over to my house. He was really good to us. He answered all of my questions. I went down in the basement and he talked about the valve because he was asking me questions about the pressure valve, and that's not on the warranty. He put new, higher quality valves on it. He was never unprofessional. He never got out of line.

The repair guy came in on Saturday and he was able to walk me through the issue of the dishwasher and fixed it. He explained to me why my icemaker wasn't working as well. When he checked the dryer, he said that he was going to submit a report saying that something else was required and that it would require a follow-up visit. I have not heard back though. I called American Home Shield on Monday and they scheduled something in two weeks. I asked customer service if there was any way they could send someone else since I can't dry my clothes, but I'm still waiting.

American Home Shield has saved me quite a bit of money on a furnace. The process went smoothly but I was a little disappointed that it took over a week for us because I was struggling with cold weather for that week. I bought a couple of space heaters and kept the house from freezing. The contractor said that American Home Shield had to order the furnace and they were waiting for it to come in. As soon as it came in, they scheduled the install the next day. The tech was nice.

McClerklin's Electrical Service was very professional. They arrived on time. Even though a part had to be ordered and there was an extended period of time, they were still in touch with me and kept me involved in the process as far as what was going on with them searching for the part and at the point that they found the part and ordered it. So, I wasn't waiting those two weeks in the blind. I appreciated that part of it. They came back and the service was great. They expedited it and the technician was just as professional as the first. For my friends that are women who live alone, just like I do, I felt very comfortable with the technician inside my residence.

I had a leaky kitchen faucet and I submitted a claim to American Home Shield. They told me that they would contact somebody and that somebody would reach out within 24 to 48 hours. A day later, Street Plumbing and Rooter called. They were pleasant and showed up a little early. They were professional and got the repair done quickly. Now, there’s no leaky faucet, which means there’s not water going down the drain that one is paying for. I've only been with AHS for about six months but so far, I’ve had a good experience with them.

The electricity wasn't working in my son's room and the master bedroom. It was pretty simple and straightforward to submit the claim. The electrician came to my house and embarrassed me in a joking way. He just had to go to the electric box and switch something that I overlooked. So, we laughed about it. He was good and he explained certain things. I avoided getting American Home Shield for quite some time because I wasn't sure about how it worked. But a lot of people who have it had said how simple it was, so I decided to get it and it worked out.

At first, there was a company that was supposed to contact me and they didn't. So, I called American Home Shield and they connected me to Tom Melton Services. They came the next day. The repair guy had to unclog some water from my basement. The water was bad so he had to run his machine there to clear it. I was satisfied with the service. AHS is something you should have because you never know what might happen in your house such as calling the plumber. It helps a lot.

There was a leak and we weren’t initially able to locate where it was coming from. We eventually did and we were able to get a plumber to come out. He needed to replace the laundry box, which he did. But, in doing so, you have to cut a significant section. Then, there were leaks coming through the garage and he cut some right there too. Nick, the contractor, came out today and rough patched both of those areas. He was prompt and professional. It would be nice if everything could get resolved just in one ticket. But for something like this, we had to involve a number of different contractors. Given that it was a complicated issue, everyone handled it well. We're satisfied with American Home Shield.

Do not buy this warranty. If there was an option for zero stars I would have given it. Horrible service, no follow thru and they do everything they can to not replace appliances they know can not be fixed. My 80 year old parents have been waiting over 2 months for a refrigerator repair and they refuse to replace the unit. 3 repairmen have been out, nobody can fix it. Keep your money, American Home Shield is awful.

I own properties all over California and Utah, have felt with many home warranty companies after escrow for other homes and this one is by far the single worst for customer service, response time, and helpfulness! I am in a state of complete shock for how I have been treated as if my claim is a bother to them. I just purchased a condo, cleared inspection for the heating system in my place which is a hydronic system, split system that runs off of my water heater with no furnace in my place!

The heating claim went well. The problem is I also had plumbing issues. The shower in my main bathroom is not working. They put a new showerhead in there but I can't use it because the water is too hot. The only way it's not hot is I turn it off. No matter how low it is, it's still extremely hot. I'm kind of losing hope with American Home Shield. The first time somebody came out, it was some guy that had a stank attitude and didn't want to keep his mask on. This is my home, not his, and in my home, we wear mask when we're in mixed company. If you come in my house, you need to have a mask on and he didn't want to honor that. He left and said nothing was wrong but there were things that were wrong.

There was a leak from the bathtub, a leak in the kitchen and a leak from the sink. There was one pipe that was not fixed though. It leaked along with the others, but it was kind of home-fixed by my husband, so the plumber did not think that it was included in the job that he was given at that time. Since it was not leaking when he came around, he just left it alone. But he was really good.

We have a bottom oven with a microwave on top and the turntable in the microwave was not working. The guys that came out were helpful. At first, it was just the first gentleman that came out to diagnose the issue. When they came back, there were two gentlemen. I like to talk, so they were chit-chatting with me and they answered all my questions. They did excellent.

I had a claim for the doorbell. American Home Shield set up the appointment quickly and the doorbell guy was quick to give us an appointment. He came out and turned out to be something really small kind of fix and it was easy and done very fast. Then just today, I had the fridge guy over, and no one told me I have to defrost the fridge for three days. He's gonna come back to fix a part. Overall, American Home Shield is worth the price, but they could cover a little bit more.

My experiences with American Home Shield are all good. The most recent claims I had were plumbing and electrical claims. It was very good with the techs who did the service and they resolved the issues the first time they came out.

The work that I called about was split into different sections. One thing, the repair company was able to fix immediately. Another thing, they had to send out for repairs, while the other one, they don’t do that type of work. They were very honest and upfront of letting me know what they were and weren't capable of doing. Being that there's a part that couldn't be replaced, we had to find another model. AHS paid us for the worth of one of the appliances, and then we just had to go out and find it at one of their affiliates at Lowe's, which was a good experience. I was very pleased with American Home Shield.

Prime Plumbing came in and fixed the problem. It was fast and efficient. American Home Shield is definitely something good to have because you never know when something's gonna break.

I woke up one morning and my thermostat would not go above 58. I would have to restart the system every single time. I would have to switch a little button off then turn it back on or I would press a little button on there a bunch of times so it rolled over and it would restart the system. Over the phone, the DCS guy said it sounded like it was an automatic off. Every time I restart the system, it would turn the air back on but it would eventually shut off every time. He came out and fixed it in 0 minutes. It was great.

American Home Shield has been very consistent with me. I had a sewer smell and it's from an old washer hookup that I have that was never capped off. It was happening about the time that we were having heavy rains. So it was very complicated. I sent in a claim and asked for Bestway because they came out on another issue and they did a really good job. So they came and they did a good job. They did not fix it because it was not covered. But they're supposed to be calling me back with an estimate.

When I called American Home Shield, they gave me the number of the contractor for the dryer. They responded. I told them that I am taking care of elderly people and I need the dryer ASAP. They said they were following protocols because they had to order the parts and wait for it. I understood that one. I was just frustrated because with almost a week, we could not use the dryer. Imagine how hard it is for us. When we put things in the dryer, once it's done, it's a little bit soft. Whereas if we dry it outside under the sun, it is a different kind. I was telling them that I am regulated by the Bureau of Health. If they come and see that I'm not using the dryer, I will be penalized. But they did their best.

I had a claim with AHS for a freezer ice maker. The tech that came out was very great. He replaced the ice maker. It works perfectly right now.

Our overall experience with American Home Shield has been okay. We had a rekeying done. My son was here and he said the tech was fairly quick about the job. He came in and did what he had to do and left.

I submitted the claim back on January 18th. Messina Plumbing was assigned to come over and get me taken care of. But I didn't hear from anyone, so I called American Home Shield and talked to several people. I talked to a supervisor on January 22nd and the supervisor assured me someone was going to call me immediately. Messina Plumbing called the same day that I talked to the supervisor. Messina Plumbing scheduled an appointment with me the following week, Wednesday, to get it done.

I had a leaky refrigerator and a leaking dishwasher. The tech came and determined that the refrigerator had a clogged water line and the dishwasher had a faulty valve. He replaced the valve and so far, everything is working okay. The service was fantastic. I'd use them independently and I would recommend AHS.

The faucet was not shutting off. I’ve tried to shut it off on the bottom, and I wasn't even able to turn that. So the water kept coming and dropping. I called American Home Shield and they scheduled the service. Sirius was fairly quick with their response. They came out and they had to replace the parts. Overall, the service was excellent. But the first couple of times when I had to call on American Home Shield for other stuff, the voice prompt was a bit annoying for me to get through. It's gotten better last couple of times, as per their response and dealing with Sirius.

My claim with American Home Shield went great and I appreciate them. A tech came and he was very professional. He threw the switches in the box out in my garage. He then went in the bedroom and he checked the receptacle behind my armoire. He found there was a burnt wire and within 15 minutes, he had it fixed. He was fantastic. Everything's working great.

The tech came out three times for the furnace. On the third time, he found the problem. It was some pressure switch. He changed that, and it's been working fine. We also used AHS last year with the air conditioner and everything went well with that. Everything has been great with AHS.

I went on the AHS website and requested service through there. The process was pretty seamless end to end and the service was delivered in the given timeline. It was an easy fix. American Home Shield provides straightforward service. Thank you and good job.

When we did a request over the phone, it was easy and then American Home Shield had somebody contact us. It was the next morning when we got a call from the people that came out and did the job. During the crazy 24-inch snowstorm, it took two days for them to get out to see us. It would have been nice to try to have them come out sooner because our heater was off. It was 12 degrees, so things were a little chilly. We’ve got animals in the house too. Other than that, they did a good job getting out here during the middle of a snowstorm, at least. I'm sure there's a ton of calls going on city-wide with heater issues when that kind of a storm hits.

The hot water tank quit and the contractor replaced it. It took a couple of days because they came out the first time and the tech wasn't sure how they would do it, and he had to get approval. We have used American Home Shield a few times since we moved into the house.

We put in a claim and Tommy D Appliance reached out to me. Due to COVID, it took a while to get the parts but once the parts came, everything was great. They came multiple times to ensure that the equipment was up and running. AHS did save me money. The one claim covered my refrigerator and my stove.

American Home Shield always fixes whatever breaks in my house. When our air conditioner wasn't working, two different companies came out because one did something and it still didn't work. So American Home Shield sent a different company and the technician actually fixed it. Now, my refrigerator is not working. The contractor was gonna fix it on Monday but I work 12-hour shifts and I work Sunday through Wednesday. So they are supposed to come on Thursday to fix it.

Sears came out to repair my freezer portion in my lower portion of my refrigerator. It was totally frosted over and nothing would work. The fella who came was really great. We're on total lockdown here where I live at that time. So, I was in my bedroom the whole time. My daughter handled it because I'm older and she won't let me near anybody. She talked to the gentleman, but I was right here. It's right off my bedroom where my kitchen is and I could hear everything. He explained what he was doing. He cleaned the whole thing, scraped it and made the repair, and he was gone. He was really good. I've had no problems with this freezer since he was here.

American Home Shield has always been there for me. I've heard other people had problems with claims but I've never had any issues. When I needed someone, AHS went beyond. They couldn't find anybody but they kept pressing to see if they could find someone because the service tech that they gave me never even got back to me. They found this contractor and I was very impressed because the tech came out on a Sunday. Most of them don't work on Sundays. My refrigerator was leaking water and it was running downstairs. It looked like it was coming from the icemaker. He fixed the problem and then, there was another valve he was uncomfortable with. So, he came back and changed that even after the ticket was closed. He went over and beyond what he should have done.

My furnace kept firing up and I could hear the burner turn on. The burner would shut off then it would blow cold air. I contacted American Home Shield and within 2 hours the tech had it fixed. He was professional and he knew what he was doing. It was wonderful. I'm glad I signed up for AHS. It makes me feel good that in case something goes wrong, if I don't have the money right away to fix it, I can get the job done.

AHS was referred to me by my uncle and I would also refer them to other people if they need a warranty company. My most recent experience was with Hotshot Appliance Service and they had the problem with the washer identified in 15, 20 minutes. They changed out a part that was bad. They were very kind and did a great job. However, it took two or three days before I had a lady call me to set up service. It would be nice if somebody could respond back online and do it online versus having to answer a phone call.

The lady that enrolled me to American Home Shield didn’t inform me that every time they came out, I had to pay $100. She told me I only had to pay $100 every time they did a different thing. I had to pay a one-time fee for the heater and one-time fee for the air conditioner. But that was not happening. Every time I call American Home Shield, they take $100 out before the contractor ever get to my house. But that's not what I was told. So that was false advertising. My neighbor told me the exact same thing. She was the one who talked me into getting them, and when she found out, she let them go. So I'm thinking about the same thing. These people are not telling the truth when they enroll you and that's not fine. If you look at my account, you can see how many times I paid $100 on the same claim for my furnace.

I made a claim online with AHS and the process was easy enough. Then, the tech who came out was very professional and clean. They were timely and efficient, too.

Bradley Electric handled our needs very well. They were prompt and efficient. They did a good job. Everything was great. We've had great service and I would definitely recommend American Home Shield.

I called American Home Shield when I had a leak in the kitchen and the bathroom sink both at the same time. The two gentlemen that came out were fantastic. They did a phenomenal job. I thanked them very much. They went directly to the source, and I had to leave work to meet them here because my wife was here. By the time I got here, they were halfway finished.

The dishwasher wasn't working. Everything went great when I submitted a claim to American Home Shield. The techs came right away, but they had to order a part and it took a couple of months for all the parts to come in. They were very professional. We had a plumbing claim a couple of days before that, and the tech was excellent too. He gave me some good tips on how to keep the pipes clean. American Home Shield responds right away. All of my issues have been addressed, so that's good.

The service provided by Fix-It Appliance didn't repair the problem with the refrigerator that isn't getting any water. I called a different company and didn't notify AHS because I don't want to talk to that stupid computer thing. That robot doesn't listen to what you have to say. I'd like to talk to a human but it doesn't ask if I want to. That's the first time I've ever used AHS and I'm wasting my money. I'm dissatisfied with them. I wouldn't recommend the tech because he didn't fix the problem.

The heat pump fan went out and the guy from S & L Air Conditioning called and texted the very next day. They sent somebody out promptly. The techs came out and addressed the issue. They ordered a new motor for the fan but someone sent them the wrong motor. So, they came out to fix it. Once they got the motor in the next day, they realized that they got sent the wrong fan, so, they had to reorder the motor and come back out. They finished the work last Saturday so I was very happy with them. They were very prompt and got it done before it snowed here. They were great. I've had contractors come out on a number of things, whether it's a stove or another inside HVAC issue. I’ve never had any issues with American Home Shield covering the service and with people they’ve assigned. So, I’m very satisfied with them.

I had EaZy Appliance come out and try to fix three different appliances. The dryer and the dishwasher were fixed. There were a couple of broken parts. The washer was leaking and I said I needed it fixed, and it was just adjusted. They looked at it and they said it was not leaking. The second that they left, it continued to leak. So, I resubmitted another claim, and they're coming back out later. Overall, the tech did his job and it was great.

The techs that AHS sent out rekeyed doors to our house and they were good. But on a separate claim, AHS approved a reimbursement for us and now, they've been silent about it. We submitted the receipt and we haven't been able to get ahold of them. They're not returning our calls or acknowledging our emails. They should be more transparent about reimbursements.

The tech from Realty Rekey came out and he completed the rekeying as expected. Submitting the claim with AHS was a simple process and was not difficult.

There was a leak from the washing machine. American Home Shield sent the plumber out and he couldn't find the leak so that was a little concerning. The plumber suggested that maybe the leak was a fluke and maybe the washing machine was overloaded. What the plumber suggested was that we watch the equipment for a while and see if the leak comes back. My contract says that if something is wrong within 60 days, they come back and they don't charge me again.

We had a bathtub that wasn't draining properly. I called American Home Shield's 800 number and the submission process was relatively simple. The rep I spoke to said that she didn't have the information on when the tech would come out and said that I had to call the contractor for that. Then, a tech from APC Plumbing came out to fix the issue and he had it fixed within about 10 minutes which was pretty amazing. There was a clog that was too far into the pipes for me to be able to get on my own and he put sodium hydroxide on the drain which cleared everything out. Since then, the bathtub has been working beautifully. All in all, our experience with AHS has been pretty darn good so far.

There was a problem with the heat exchanger. It was overheating. The tech thought it was something that was plugging either the filter or something else was plugging the vent leading to that. He had to get a new filter and that seems to have fixed the problem. I did the claim to American Home Shield online. It was easy.

The price from American Home Shield is affordable and it's best to have a home warranty plan to keep from having to pay thousands of dollars out for things if it goes wrong. I used to file claims on the web page but this time, I called to do it. If you had two things, it'd be easier to call them. The guy from Flash Garage Door Service was nice and professional. My garage was fixed and it was great. Then we'll have someone come in today to fix the electrical stuff that I'm having.

I'm totally satisfied with my experience with AHS. They sent a very professional technician. I was happy to see he was elderly. He went in, did the job and there was no fooling around. He was qualified, polite and clean. I couldn't ask for a better person. I wasn't afraid of having him in my house. However, with another agency that I use for my air conditioner, ACE, the guy charged me $799 for a thermostat that costs 100 bucks. When I called them and told them I was gonna sue them and I was gonna put them on blast, they returned the money. But, they kept charging me a monthly fee. I had to go to the bank, change my bank account number on the card, so they wouldn't continue to take it out.

I thought that my heat wasn't working because it never got warm. Only one room at my whole house stays warm and the other parts are always cold. I submitted a claim with AHS and they sent out a tech. The heating unit showed that the heat was working right and he said that it was. He just verified that the temperature was correct and that the unit was reading 68 and he didn't do anything. Other than that, everything's fine and I like AHS.

The tech from West Maintenance did a good job on my heating claim. He came in and told me what was wrong right away. He said that he gotta get the motor and he came back with one. He changed out the motor and I had heat. It was a good experience.

I had a claim for a water heater and this company called and came out. But it’s been over three months ago and they haven't solved the problem. When they first came and installed the water heater, they said they were going to come and pick up the old water heater the next day. But it was out there for a month. I was calling and they never answered my calls or messages. They ignored me completely and I'm very unsatisfied with this company. I hope Home Shield will never refer their customers to this company because they're not good at all. But it was Home Shield’s fault. It’s these contractors that are not responding to what they’re supposed to do. They came four times and never fixed the problem.

The technician for the hot water heater was great. He replaced it and there's been no issue since. Everything was fast and well.

When the dryer wasn't working, the contractor was able to schedule the repair the same week. We were kind of afraid we would miss it because we had appointment to get our covid-19 vaccine shot but it worked out okay. Come to find out, it was the door switch. It took the tech about 20 minutes to fix it so I was very pleased.

I had two issues at the same time. The electrician was great. They were polite, respectful and professional. The switch wasn’t working and they changed it. They fixed the problem. With the plumbing issue, I'm angry and not satisfied at all. We've had this very high squeaking noise in the bathroom with the pipes. I called American Home Shield and specifically told them what the issue is. They said it's covered. Also the tubs are clogged up. Grade A plumbing came out and the plumber was terrible. He was rude and disrespectful. When I spoke to him on the phone, I did ask if he was going to be wearing a mask and he seemed annoyed by that. I believe in wearing masks because there's a virus and he seemed annoyed by that so I don't know from the get-go if it wasn't going well.

Our water heater quit working. AHS initially said on the call that it would be a couple of days. When my wife said, “We don't have any hot water. Can we get someone sooner than that?” then they were able to escalate and then someone came out that day. So that was good. It ended up being a cracked flex hose above it, which had dribbled water and it shorted out the heating element. The tech fixed the hose, cleaned up the heating element and got it going again. Also, it may have shorted out a recycling pump and they replaced that too. However, that day, it didn't seem to be heating up as quickly anymore, so I called them again. They came back and noticed something. They fixed it right away and got it working again.

Water was coming from under my toilet and up in my tub and it wasn't draining. The contractor that was sent was very friendly, knowledgeable, and talked us through everything. They got the job done. American Home Shield is very fast and efficient.

The water dispenser was not functioning properly. The system that dispenses the water was not working properly. It was nothing we could do to make it continue to work. I let American Home Shield know about it. I got a text message fairly quickly to let me know who the contractor was and who I was going to be looking for. The tech understood what I needed. He understood what the problem was. He was knowledgeable. He knew what was going on right away. He had to order a part, and it came in pretty quickly. It came in like a couple of days. Then, he called me and said he had the part and when could he come, and he came out right away. Everything is functioning as it should.

My dryer broke so I called the service and they called in a technician. He came in on schedule. He was nice and very knowledgeable. He checked the situation and said he needed a part and ordered it. Then he put a quick fix on the dryer and said that will last until the part comes in and it did. The part came in, he called me back and scheduled another date. He came back, put it in, and it was done.

I've submitted a claim on the phone a few times with AHS, and usually, the people weren't so nice. So, it's easier to just do it myself online and be done with it. I've had some bad experiences before with the techs but Discount Contractors were really nice, respectful and on time. They were here when they said they would be and they made sure to call me to get the appointment in. They did the job. It works. It's not leaking anymore.

I had a broken dishwasher and it was the first time I made a claim to American Home Shield. So, I didn't quite understand the process going into it. But talking to a representative, I got the claim submitted and it went off without a hitch after that. The experience was great once I understood everything that was going on. The tech was great too and we would have him again anytime. There was one other contractor for a leaking pipe and another one on my furnace going out, and everything has been fixed.

I had an AC repair claim to American Home Shield and they got it going. The contractor was great. They came the same day and had it fixed the next morning. They were really nice people. I've been with American Home Shield a long time and I've had good and bad experiences. Right now, my air conditioner is 26 years old and you can't get new parts for them. It's gonna die here before long, and they just keep putting band-aids on it. They're just spending more money on it. I like American Home Shield when I have it but as long as I've had it, I could have paid for everything that I've had done. I've not used it enough to get my money's worth. I pay for it on two homes.

We had a problem with our stove and I called AHS around 10:30 that night. Someone answered the phone, the rep took care of it right away, and the next day, somebody from Sears came out to repair it. I was so impressed with that. The tech who came out was very nice and professional. He went right to work and he even had something he made himself to help slide the stove out from a tight spot. He seemed to be well prepared.

The icemaker wasn't working. Progressive Appliance and HVAC came and fixed it the same day. Everything's working wonderfully now. American Home Shield did a good job.

I've been with American Home Shield for almost 20 years and my only complaint would be that it's expensive now. It wasn't always as expensive and if I was a good saver, I wouldn't have it. $65 a month times 12 is a lot and then there's the $75 fee. It doesn't need to get any more expensive, or I may have to get rid of it. Also, the warranty can be a little more inclusive. As expensive as it is now, it should cover everything.

We had a stoppage somewhere deep in the pipe in the basement, which was going on from the kitchen sink towards the main pipe in the basement. This was the first time I used the website to request a service online. Previously, I usually called for assistance, which took a bit longer, and somehow, the request handling itself took sometimes much longer. I filed the claim late in the evening, then, next day, I already got a call from Gaithersburg Plumbing. We agreed that in one or two days, they would be coming, and this was all very fast. The gentleman who came was very professional and knowledgeable, especially considering his age. He wore the mask and some special covers on his shoes. He helped us and he used a special tool to clean the stoppage. It took about 40 minutes to complete the task and after that, everything was working fine. I was very satisfied with the service.

The tech was great, very friendly, and got everything done in a timely manner. We had a refrigerator-freezer repaired and an icemaker, and it is working fine. American Home Shield is very easy to deal with and the problem was handled very quickly. Everything is good.

The most recent claim we had with AHS was a dishwasher repair. We weren’t getting any water into the dishwasher. AHS has an excellent website and the claims process was very easy and great. The techs contacted me the same day I submitted a claim. The gentleman they sent out was fantastic. He looked at it and told us what it was. I was so impressed because it was right around the Christmas holiday and I was so worried about not having it for Christmas. They came out and repaired it within two days on Christmas Eve. We haven’t been with American Home Shield for very long, but we've been very impressed. I would definitely recommend them.

NW Sundance came to reset and recalibrate our oil furnace. The guy was super quick, efficient, and friendly. Then it stopped working again. He came out again yesterday. It was just that the follow-up appointment wasn't clear whether I was charged for that or not. But I could check my account to verify that. Then the only thing that is sometimes tricky is when submitting the claim, it's sort of very generalized. Like for me, it would just be oil furnace. But I didn't see, necessarily, a space to write what the issue was, and so I was not sure what information was conveyed with the technician before he came out. If it'd be possible to include more information when submitting the request, it might be easier for the technician to know ahead of time what he would be working on. But it was a good experience overall.

A fuse on my heater was gone. The techs repaired it the same day they came and everything has been working well since.

I was having an issue with some wiring to the dishwasher and there were some things burning in the general wiring system. My wife handled the whole transaction of submitting the claim to American Home Shield and we were impressed on how well it worked. The tech was great. He was right on time and we got him lined out on what the problems were. He went to work and took care of it.

Our hot water tank hasn't been heating and working up how we wanted it to. So we went to American Home Shield because we've used them for other things in the house. They sent somebody out and looked at it. It's not broken where we could get a new one, but he gave us some tips to flush out the system to hopefully get it working a little better. We did the flush a couple of times, like he suggested. It's still not holding the hot water as long as we'd like, but it's enough to kind of get through until we can save up some money and get a new hot water in there.

EJ's Appliance came out twice 'cause I put in two claims for my dryer and dishwasher. They called me within 10 minutes of me submitting the claim and then they had someone out to my house just within two hours. In both cases that they came out, they had to have a part ordered, but they were both back out within 72 hours and were in the house less than an hour, and both of the appliances were working great. I was very impressed. Both times were amazing.

I had a problem with the fridge and the tech that AHS sent out couldn't fix it. So, our home insurance people replaced it. But as far as the quality of service that they were trying to give us, it was great. The tech was polite, on time, and very knowledgeable. He was also easy to work with. Our new fridge is amazing and overall, our experience with AHS was easy and amazing.

My oven nearly burned the house down on Christmas. So, we had a tech come look at that, so that we could make sure that the oven didn't need replaced, or what was going on. We also had him look at the dishwasher that hadn't been cleaning very properly, and the washer and dryer, which just kind of had some slow runtimes. He did a nice job of diagnosing everything. I was without an oven for less than 24 hours. We waited until the day after Christmas to file the claim to American Home Shield. My friend’s a real estate agent, and she said that they would send somebody out Christmas Day because they are so fast, and we didn’t wanna pull anyone away on the holiday. I put the request in at 9:00 AM on the 26th. The tech was here by 1:00, and he was here maybe an hour and a half. It was very reasonable for what I had him look at.

I, like most, researched Home Warranty Companies before selecting American Home Shield. From information available I thought they were upstanding...Not so much...My A/C unit is an older one so I mostly wanted to get protection in the event in would fail. Since replacing this would cost upwards of $10.000.00 I made sure I got the plan that covers mechanical items in the home. When purchasing the contract I was told that the most I would have to pay would be $1,500.00 should it fail. After 8 months my garage door broke a spring and wouldn't open/close. I called and paid the $100.00 for the service call.

The igniter in the heater went out. It wouldn't turn on. It’s a big furnace and the tech had to come over to replace a part. He was very professional. He was able to get out to us within 48 hours of my call. It was finished in 15 minutes or less. The heater is working, so we're doing good. Also, we had a dishwasher fixed last year. They were both good experiences. American Home Shield is a good program and I feel more secure in an older home, knowing that I have the coverage on all those major appliances.

I have a built-in microwave and everything was working but it wasn't heating. I went online and booked an appointment with AHS. My mother-in-law recommended we get their service when we came to Virginia and submitting a claim with them was easy. Then, the tech called me and scheduled a date. When the tech came out, my experience with him was excellent. He did a thorough job and afterwards, he showed me what the issue was. He had to change something in the microwave and now, it's working fine.

We submitted the claim to American Home Shield online and then Patriot Plumbing reached out to us that following day and asked when would be a good time to come out, and they set it up. They typically take anywhere from 4 to 24 hours to respond, and then I set something up that following day. Patriot was great. They have come out twice. Once for a water heater, and then this last one was for sinks and dishwasher that were not draining. The tech came out and did our water heater too. He is personable, knowledgeable, quick and efficient.

I had a previous home warranty company, and they kept trying to repair various different things. I've been fighting with this for almost two years. This is the second call we've had to make out with American Home Shield, and they paid to replace the big part, and so now it's working fine. I do my claims to them online. It's easy. The people who comes to my home are professional, clean, timely and communicates well. American Home Shield did better than the last company I had.

I had a third party company come out and do a furnace tune-up. When he checked the furnace, he said that my unit, the motor was making a noise that it shouldn't be making. That meant that there was some component that was rubbing. He couldn't really get into it without taking the whole unit apart. He said that it could last a day or it could last 12 years. That was what I called them for. But they said because it's not broken, they're not gonna fix it. If you purchase a home that's not brand new, things are gonna have to be addressed. Something as vital as an HVAC unit and a furnace shouldn't have to break before it gets fixed if we know there's something that's wrong. But overall, the people that I dealt with at AHS were very friendly and helpful.

We had a backup between our kitchen sink and the washing machine. It was a plumbing issue because it was leaking under the kitchen sink counter and I was sure that there was pressure in one of the pipes. So, we called American Home Shield and the contractor came out. This will be the third time that they’re coming out. They came out before to run the snake line through the pipe but it’s still doing the same thing. My husband called AHS and they were trying to charge us again for the same issue. This has been less than 30 days so, he was trying to tell them that this is the same issue. He hung up with the representative that he had and called back in. He got another representative and they went ahead and put in the order with no charge.

When you call American Home Shield, maybe the prompts could be a little better but they do answer. Sometimes it’s someone who doesn’t speak English very well, but they’re usually very polite and helpful. They try to help. So, getting the appointment has been easy. You get emails saying, “Your service person is on the way,” and all that is good. It's fine to submit a claim to American Home Shield. Sometimes I find the companies that come out are not up to par. The last plumbing company we had was good, but the one before that did the job and left a drip, and it caused damage to a ceiling we had just repaired. I had just paid someone to cover a popcorn ceiling and put drywall up. That was outside of Home Shield. The last company I had for plumbing finally sent someone out to clean things up, but then the ceiling fell out of the insurance. They said it was not part of the claim.

My central heat and air unit was freezing up and it wasn't putting out warm air. Everything was pretty easy when I submitted a claim to American Home Shield. It did take a few days to get somebody out here being this time of year, everybody's busy. But I can flip the unit over to the emergency heat and still have heat, so I didn't go without it. The tech who came was a good kid. They're still trying to find a part. They had to order something and they're still waiting to get it in.

Our sink wouldn't drain. First, it was draining slow. And then, we tried to treat it, but then the drain wouldn't drain at all. At the same time, we found that our washing machine wasn't draining either. It was leaking into the baseboards that we had just recently put, and around the thing. The plumber came out. And the same day, he went and fixed the issues. Dude was super polite and super respectful for the space. He had a mask on the entire time. My wife and I have a two-year-old, so that was considerate of him to have that on for the whole time he was there. As soon as he went in, he did whatever he needed to do and fixed the issue.

Our water heater was at its maximum warranty and it gave out on us. I submitted a claim with American Home Shield. I pay monthly and they charged me $100 for someone to come out. They got back to me pretty quickly about replacing the water heater. But I had an additional $600 something I would have to pay. I was told to replace this and that. And none of it was covered under my insurance. Only the water heater was covered. The tech took some time to do the work today. I'm paying probably the same thing out-of-pocket so I don't know what the point of having the insurance is. I've never had an experience like that with them before so I was a little frazzled with that.

Appliance Express fixed the problem and they did a great job. American Home Shield has been great. They have good customer service. I’m very happy with them.

My recent claim to American Home Shield was to fix the fan. The ventilator from my furnace was broken. I submitted it online, so it was really easy. Somebody came out the same day, but because I contacted the customer service via chat and I asked urgency because we're so cold that day. After three or four hours, no one called me back from the company that was assigned. So, I called again via phone. They put me together with that company that was assigned, and they could attend me at the end of the day. They fixed it the same day. I was well supported by American Home Shield. It was a good experience.

I've submitted claims with AHS both ways, online and thru call. Either way, it goes quite well. Our recent claim experience with AHS went well too. Sunbelt Electric determined what the problem was quickly and resolved it. Then we agreed they're gonna come out and put up some new electrical fans for me. That'll happen in a couple of days.

The water pressure wasn't working and wasn't pumping up enough pressure to come out of the faucets. I called the 1-800 number and I liked the service that American Home Shield provided. I. J. Larsen Pumps came out and ended up replacing the well pump that was bad.

I was running the dishwasher one night then there was a loud noise and sparks were coming out of it. I had to go call it in to AHS and do the $75 service request. I waited on the phone for an hour 'cause I called late. When they opened it up, they did notice that part of the panel was burned inside. The guy had said that there were several things he needed to order but he was also gonna put down if I needed a replacement. He came in when the parts all came in and replaced them all. It was a long time to get everything in but I am satisfied. Once they were here, it went by fast. The techs were very nice and professional and the dishwasher works good as new now.

The contractor was on time and friendly. They were able to fix the issue I was having with my thermostat. About a year ago, my AC unit broke. That experience was good too. The contractor was able to fix it.

My claim on heating went very well. The contractor had to get a part. It took about a week to get it and they came back. They were in and out of the house in 15 minutes and everything was fixed. But we had a nightmare the time before that because it was a twofold thing that needed to be done with the air conditioning unit downstairs. They kept saying that I had to pay $750 and that was because a section was not covered. They were going to cover the repair of the inside of the unit but not the external pipes. They never told me what the $750 was and I made ten different contacts between the company here and American Home Shield. I was emailing them, texting them and trying to find out what the $750 was for. Nobody would tell me. Finally, I found out and it cost my husband and my son $50 to replace those pieces. Then, the contractor came out and put the other part in. I was irritated badly but we resolved the situation.

We had to wait almost a week to get people out. The issue wasn't a life-threatening emergency, but it could have been done a little faster. Other than that, we have not had any issues. The repair man was professional too.

American Home Shield is doing a great job with the way they handle things. I like their plan. They come as soon as possible and they are prompt. They call and let us know they are on their way so we could be waiting for them. With my recent claim, the hot water heater had a leakage at the time. Hendricks Electric came and they told me it was the electric circuit. They fixed it and were very courteous explaining it to us. I recommended AHS to a couple of my friends.

There was water leaking out from between the toilet and the floor and it was clogged. I had the same issue two times last year and I had somebody come through American Home Shield. I thought the problem was fixed the last two times. This time, I requested somebody else. The service people came and they got it unclogged. They then came back and did something else. They said that they fixed the problem. They did a good job. I've used the toilet twice and it seems to be working just fine. This time, American Home Shield did wonderfully.

The contractor I had for my first claim was Home Service Contractors and they seemed to have charged too much money for what they did. They also broke some things while they were working and charged me to repair them. I was a little disgruntled with them. I ended up buying three air conditioning units from them. Several years later, I was having a problem so I pulled out the warranty. I told the contractor that the air conditioning units had a 10-year warranty. They said that wasn't any good as I should have gone online to register it. I asked why they didn't tell me that. They said they did. But I am certain that if somebody had told me that I needed to register, I would have done so.

I filed the claim over the phone and once I got through to the right person, the process ran smoothly. We had two separate people trying to fix the problem. The first people were not good. The second people were very good. They were the last ones that came to the house. They ad to come back for the heating two or three times. The final time was last week and it seemed like for the moment, the problem was cured. Home Shield contacted the contractors, and they contacted me within the specific time, so that was good.

I have recommended American Home Shield and a couple of people have signed up. Doing a claim online is a good process. As soon as you put your information in, you get an email back. Within minutes, you get assigned to a vendor. The only thing is, like anything, weekends can be a problem. It depends on how the person is working on bad weather. But other than that, my experience has been great. American Home Shield responded promptly and got someone out. The tech has been here before and I was pleased with everything. He went in the unit because he cleaned up some stuff. But I'm kind of having the same problem that's why I called back. American Home Shield responded to my callback and reassigned them to come back out. The unit is working but not like it should be working to me.

The technician who came to the home for the appliance repair was wonderful, specific and went through everything with me. The ease of service, professionalism and problem resolution are all good with AHS.

The electrician was very speedy and my other experiences with AHS have been mostly fine.

My pool pump was not circulating and the contractor fixed the problem in a timely manner. They were polite and everything was good. Some companies are better than others but the majority of the contractors from American Home Shield have been good. I had an air conditioning company when we first called out that was not professionals and I did not trust their opinion, which was why I got a second opinion from AHS. But otherwise, everybody else has been fine.

The line that comes out of the wall to the refrigerator was leaking. The guy that came out was phenomenal and knew what he was doing. He didn’t have the part with him so he came back the next day, which was no problem. It was just that trying to call when submitting a claim was challenging. When I finally got through, I couldn't understand the agent on the other line. Their accents were so thick. It's hard to commit to anything over the phone when it's like that. The automated process to get through is very challenging too. Then personally, I don't like the idea of them putting the $75 on the card before the people even come out. I don’t think that’s right. That almost made me decide to go to somebody else. I'm a loyal customer and there's gotta be some loyalty on their part too.

The claim was one of the toilets that kept running. Also, the bathtub drained really slow, like something was clogged there, and the guy fixed both of them. He replaced the stuff in the back of the toilet and then fixed the plug. All of them that we have ever had out have been good. My husband seemed to like American Home Shield a lot. It works out great.

American Home Shield sucks. I placed my call on January 8th and the contractor, Avant, called me to tell me how busy they were and when they could come out. They came as planned and right on time. Then, they submitted their report to American Home Shield and it took a number of days before I heard anything from American Home Shield. I must've call them about four or five times and every time I'd call them, I'd get a different story.

We had a claim with AHS for the cooktop that went horribly wrong and it still has not been resolved to this date. We called a number to get somebody on the phone and the phone was busy for two months. Nobody ever called us back and it was ridiculous. I know it’s the middle of a pandemic, but their customer service was lackluster.

My heat pump stopped heating. The technician came out, assessed it, and informed me that it was a smart board that needed to be replaced and everything else looked good. He came back out, repaired it, and I haven't had any issue since then. He was super friendly and professional. I loved how he explained what he was doing and why the heat pump stopped working. He also explained to me where he saw the issue. I've had issues with it in the past and I've had several people come out to take a look at it. It will work for that season, and then it wouldn't work anymore. I was glad to see that the guy from Budget came out and explained to me exactly what was going on. He also informed me that it was set up incorrectly. He fixed everything, and everything's working as it should.

Our toilet was flushing by itself and the repair guy did good. So far, everything is good too. However, if for example I schedule plumbing and the kitchen the same day, I don't get why I have to pay $100 each for a service fee. If you schedule something and it's under two different things, something could be done about it. American Home Shield could at least do something like a half price for both of them.

American Home Shield is convenient. We just pay our premium every year to have someone come out and everything else is taken care of. When submitting a claim, we call them up, explain the problem and then they give us a name or number or someone calls us or we call them. So far, it has been relatively painless. They have responded quickly and professionally. The people that they've sent out have been really good. The timing element went out on the dryer and it quit working. So, the technician ordered a new one on a Wednesday and it didn't come in until the following Tuesday. He came back out as soon as the part came in. He was able to squeeze me right in and between appointments that day and install it.

We asked South Valley to come out and take a look at our washing machine and dryer because the knobs that manage what cycles you're in were a little bit off. They turned but they didn't always advance to the next cycle when you're trying to change it. The first time that the man that came out, he took a look at the appliances and told me and my husband that there were parts needed, and they would need to be ordered. Then he said he would be in touch with us after the parts came in. After the parts came in, he called my husband back. Overall, we've never had any issues filing claims with American Home Shield. Anything that we've ever needed is taken care of by the company that they sent out.

We've used American Home Shield quite a bit, and this recent experience we had was by far the quickest, fastest, easiest transaction that we've had with them. The tech from United Home Air was great. He was on time, professional and quick. He wore his mask and he put on booties before coming into the house. He had the parts that were needed but the first part didn't work quite right. He called me and said he wasn't sure about the part but he said that if it stopped working, to let them know and I did. Then he was out the very next morning with a better part. The unit has been working fine ever since, so I'm very impressed and pleased with them. This was by far the best interaction we've had with American Home Shield and their contractor.

Our dishwasher was not coming on and when we figured out how to turn it on, the lock button and cancel would not go off. I hate hand washing dishes, and we couldn't turn it on to start. We did a claim through American Home Shield and I liked the website. It was very easy to navigate, but I had to call to get an update on when someone would be out. Mr. Appliance then came out and the repair person was very professional. He was very explanatory, telling us what was going on and what would have to be done. He was a very nice man and knowledgeable of what was going on. My experience was exceptional. Definitely use American Home Shield.

We asked DT Electric for a couple of things and a gentleman came out pretty quickly. He tested some outlets that we had in the kitchen because our home inspector had previously mentioned that they were not the GFCI outlets. The gentleman mentioned that switching those out would not be covered by the warranty so he didn't do that work. But he did switch a non-functioning switch for us on the stairway. He was great and very friendly. He walked me through what was going on and he let me know what was and wasn't going to be covered. Luckily, the issue didn't turn out to be something with the breakers, just with the switch itself. He explained to me what I could do to get a couple of lights fixed up in the house too since we had a very high ceiling. So it was a good experience.

We were very pleased with the company that American Home Shield chose for us. They kept working until they got the problem fixed.

Versus other companies, AHS's contractor was more prompt. They called me right away rather than 12 hours later or me having to call them. Other companies say the contractor will call me within 24 hours and some of them take the full 24 hours. My drain was clogged and the plumber took an hour to figure out where to go and unclogged it. I showed him where all the drain outs were and his first couple of attempts were unsuccessful. He ended up having to get a 50-foot Roto-Rooter to go all the way through. It makes me nervous when I feel I have to give directions to experts but I'm glad he did the job. I had gone online before he arrived and his company had some pathetic reviews. But considering that it was just a clogged drain, they did a fine job.

We had four different companies come out. It was two HVAC companies and then two electrical companies. Back in September, Interior Air came out because we didn't have AC. They had to order a part and it took forever. Then they changed the part and ever since they did that, our breaker would trip every so often. But we didn't really pay too much attention to what was going on.

I have American Home Shield on two properties and I pay too much for it. But they have been beneficial because we let them handle finding someone to do repairs. We like Ashman Appliance, the people that we always request. Their technician is timely and very personable.

We had a funny noise coming out of our furnace. Since we heat with natural gas, I called the natural gas people. They came out and they told me those were unfamiliar sounds, so I had to call a heating and air company. So, I called Home Shield and they told me that they would have somebody, a vendor, reach out to me. That was at three o'clock in the morning and they told me that if nobody contacted me by 7:00 or 8:00 the morning, I should call them back. So I did, because the vendor that they had originally set me up with never called. Home Shield then told me that they would reach out to that vendor one more time and when they didn't get a response either, they sent out this last heating and air company. And their tech came out on the same day and the man seemed to know what he was doing.

As soon as I submitted my claim with AHS, someone called me right away from the contractor and they set up several options on when the techs could come out. When their schedule cleared up, they even called me to say if I wanted them to come early, so that was great. When the techs came, they explained everything to us and what was needed and kept me informed on how far they were at. All in all, the service I got was very prompt and the reps I dealt with were very courteous.

We had a toilet issue recently and J&C Plumbing did fine when they came. Submitting a claim with AHS has been very simple. it's hard to figure out what they are covering and what they're not until we're in it, but that's fine.

When I submitted a claim with AHS online, it was easy. I got a swift response and then in 24 hours, I had this great company come and taking care of the problem. They were very hospitable, professional, courteous and then also let me know when they were on the way and their scheduling, and then they took care of business in a very proficient way. They resolved it in 15 minutes. There was a pump that had stopped working and they shifted it out and explained what they were doing. I felt confident in the whole process, before and after. AHS should use that company again because they had communication skills and customer focus.

The dishwasher wasn't draining properly. I gave American Home Shield a call and within two days, they sent somebody to fix it. The contractor provided a great service. They were fast and they fixed the issue. I have not heard any issues from my tenant, so everything should be okay.

They were coming out for a gas leak and a second opinion on if our furnace needs to be replaced, and if AHS would pay for it. It was all resolved. AHS will pay for it. But we haven't heard back yet from the people that are gonna install it. I just talked to AHS yesterday. They said they're waiting for the person who was going to do the installation to get back to them and then they're going to send me an email. AHS is slow in responding. They should get back a little faster.

It’s super easy submitting a claim with AHS because I just do it all online. Recently, Discount Contractors came out for my claim. The tech checked everything out and said that there wasn't a leak in the pipe. But some tile was loose in the shower and the caulking around the handles was missing. He said that’s not anything that they did. Then, we called a local contractor who said there was a leak coming out of the main drain at the bottom of the tub and it had been damaged before, so we're going to pay them to repair the work. But there was snow on the ground when the tech came in and he had booties. He put them on his shoes before he came to the house. So, that was very nice. He was also professional and explained everything that was and wasn't covered with the warranty.

My dryer was burning some of our clothes. There were little burn marks or what appeared to be burn marks. The claim was submitted on a weekend and by Tuesday, they had assigned a contractor and informed me that they'd be contacting me within two days. Baldwin’s Appliance Repair was great. They were very communicative. We called a couple of times to line up a good time for us and they were very accommodating to our schedule. Everything worked out fine. They ended up having to come out twice - one to review the issue and another one to order the parts to install them. Now, we can use our dryer again. I've done multiple claims with American Home Shield and they're very easy to submit. It's very clearly communicated when to expect the service guy out. I've referred American Home Shield to numerous friends.

We asked the contractor to come because our registers were not registering. They were not heating properly so we needed to have the heat pump checked. The technician was terrific. However, I wanted him to check another heat pump and he said he couldn't because there would have to be a separate order. We've been part of HSA for many years and apparently things have changed. He was only allowed to look at one. The other two heat pumps should have been checked at the same time as they had been before previously if we had a problem. AHS should send out information to policyholders to what their rules are and if they've changed from what they were that I had before. I also didn't know that HSA was brought out by them.

I had a plumbing issue and the contractor came out the next day. The leak was fixed but the sink started backing up again.

My furnace was not shooting out heat. I called the American Home Shield number that's listed, and I followed the prompts. They instructed that East Ohio Furnace company would be contacting me. They gave a window of when they would call, but they called sooner than that window. They set up an appointment, came out and fixed the issue. The tech was knowledgeable, figured out the problem and was able to fix it quickly. I just have one billing issue with American Home Shield, but other than that, everything is good. When I talked to multiple associates, they assured me that the issue would have been resolved at renewal and it didn't. I'm kinda frustrated about that. I'm just getting my thoughts together to see if I'm going to keep it.

My refrigerator kept turning on and off and I called American Home Shield. The contractor they sent did good. He was very friendly and professional. The repair reassured that my refrigerator is working properly and I don't have to worry about it.

My hot water heater was leaking. I went online and I filed a claim. I'm not real technical so it took me a bit to figure it out, but I was able to. The contractor sent me an email the next day and said that somebody would be there that day, and what time and hour they would be there. It was handled quickly. The tech was extremely nice. The heater has been going and doing great since. I'm very pleased with how the claim was handled. I have recommended American Home Shield to several people.

When the cartridge for our shower wasn't getting a good mix of hot water, it was easy to submit a claim. The tech who came was very good as well.

The unit wasn't heating properly. When I filed the claim, the online system was still a little clunky. But the website feature was nice. I wish they continue to work on developing the online side, making it a little bit more user-friendly. A-US Air Conditioning of Texas got out relatively fast. Anthony was the one who diagnosed the problem and Israel was the one who fixed it. They both did a great job.