American Home Shield Reviews

The process has been really great. I had a claim for modules on my oven and stove range. The module on my oven would just release gas for 45 seconds when I ignite it. It was just that it was old and damaged. And then the modules on the stovetop were not igniting. It's been two nights and I've had no problems at all. Everything went smoothly with AHS.

My claims have gone well and I’ve been satisfied so far. I had a claim when the dishwasher kept leaking and the tech from The Handyman Can was trying to diagnose the problem before he came out and looked at it. He wanted me to take a video and pictures and asked me all kinds of technical questions. I didn’t know what stuff means and I was googling them. That bothered me. When he came, he never really explained to me what the problem was. He brought in a couple of different parts and he said that something needs to be replaced. Then, he noticed something else that was still leaking. He kind of left it where I didn't have any cold water and I ended up getting a new dishwasher. But other than that, he was personable and nice. Also, the company that came and put a new one in made sure it was in there good and I don't have any leaks or anything.

We’ve had American Home Shield for a while but this is the first time we have used the services and it’s all fine. The guy came and he was somewhat quiet but he fixed the problem. We had the part at home and I gave it to him, and he installed it. Otherwise, I would have told AHS to go again.

I had the heat and AC serviced. The tech worked on the unit and it was a fine experience. American Home Shield keeps my systems up-to-date and running. So it's been good so far.

I had a stoppage on my sink and also a toilet leak. A technician came and was really good. Things are working now. American Home Shield normally sends a technician quickly and there wasn't any time that I felt inconvenienced. The overall experience is pretty good.

We had issues with both our refrigerator and range. Beyer techs came out. I've had them before and I was glad to hear when American Home Shield was going to send them out. All the guys they sent out were professional and had been really good with doing what they needed to do. You know what they could or couldn't do. That has been the case with most of the companies I had.

The refrigerator wasn't cold and it was a great experience with the claims rep when I called American Home Shield. The lady called us and she said that she was booked all the way out and she didn’t have any available time. So, I might have to call back again. I told her that it didn't have to be right away. Then she said that she could fit me in on a specific date. She emailed me the date and then followed up with the date that she emailed with.

I had issues with my light switch. Someone came out and he was very thorough and very nice. I’m very pleased. I've been with American Home Shield for years and I've only had one problem. Nobody can seem to fix my dryer. Technicians have been out four times and the last guy admitted he couldn't fix it. When I called back to Home Shield and said that, the rep said their report was showing that nothing was wrong with the dryer. They are not doing a thing. They should get better repairmen.

Everything I file got to go through five hands. I've got five houses with American Home Shield and it just wears me out. I call the people for my ice maker repair. It takes a week to get the part and a week to make the appointment to get it done. Now, the freezer isn't freezing, and they've got to come back. Another week for a part, another week to make the appointment. Then these poor guys have to wait on hold forever to get approval to fix things. I had a plumber one day and he sat on hold with American Home Shield for three hours at my house just to get approval to fix it. I realize everybody is short-staffed, but let these guys fix things and take care of it. I feel sorry for them, too. They're trying to get AHS back up and going and they're getting jerked around by AHS making them hold for three hours. They don't have time to sit on the phone. The poor guy had to charge his phone in between. It was ridiculous.

The spring on the garage door was broken and the contractor fixed it. Only the motor and that garage thing that’s pulling up are covered but that spring particularly was not. So I paid out of pocket when they replaced it but the claims process with American Home Shield was good.

I'm really glad that I bought the coverage with American Home Shield. Fast Response came out because of a furnace not working properly. They just flipped a switch on the thermostat and told me to call somebody else because the people who I got there earlier didn't hook it up right, which turned out to be the case. But Fast Response could have also dealt with it because I just got back from meeting with this guy for him to switch a wire on the thermostat. That took me like two minutes. Overall, I've had really good experiences with American Home Shield, but there's also little glitches that are irritating. BNA Appliance came out a couple of days ago, and I'm still waiting to hear back about what they're going to do about my dishwasher.

I did a claim for my furnace when it was not turning on. It was handled well. The technician was very efficient. He identified the issue and quickly resolved it. I have another claim for a faucet that's leaking. We're waiting for the technician to come out tomorrow. But the technician has reached out to me and found a convenient time. Having American Home Shield puts my mind at ease, knowing that if something happens, I don't have to come out of pocket for too much.

American Home Shield's service works. It's not cheap but when I need it, I call, and it seems to work in most cases. There was only one instance where I had a problem with it. I had a claim for an outside faucet that was leaking. Somewhere in their policy, they only do inside faucets. I was unaware of that, and once you send the claim in, they charge you $100. They've sent the plumber out. It was well in my description that it was an outside faucet. They sent the plumber out but then, all the plumber did was took a picture and he left. I was like, "Well, this wasn't worth my $100. I should get a refund." That took a little while. That took several phone calls and emails from me trying to tell them that they should credit my account. They did credit my account. Now, I know better.

Our drain was plugged up and American Home Shield sent out the first plumber and it wasn't to my satisfaction. When I called them, they sent out a second plumber and he got it fixed. Their claims process was very easy and simple. In fact, I've recommended them to my son. I've been very happy with their service. They're very quick to react and I feel secure that if something breaks down, it's not going to cost me an arm and a leg. It's just a service charge.

The tech came out and he checked something, turned the unit on for 30 minutes and waited around to make sure it didn't cycle off. He said nothing was wrong with it and it was working when he left. He admitted that he didn't do anything to get it working. But within a day of him leaving, it shut off again. It wasn't his fault and there was nothing he can do. But it's now doing the same thing. Hopefully, American Home Shield would send him back out. I just have to contact them again.

The pump wasn't working and the contractor came out and resolved it right away. They did a great job. I love American Home Shield. I've used them several times throughout the years and they always make the process really easy. They make quick resolutions. But they should cover garage doors too.

There was water leakage. I made the claim to American Home Shield and I had to wait two weeks to see the plumber. So while I was waiting for the plumber, I had made a bunch of calls to American Home Shield. I'm so frustrated. When I contacted them the last time, their rep said she'd find a plumber right away. So, I was very impressed when I spoke to the last lady in the American Home Shield. The plumber showed up the same day and fixed my issue. He's good. This plumbing company followed up, too. The previous plumbing company was so horrible. They didn't show up and they changed the schedule a lot of times without any notice. Also, their approach to customer is some kind of rude. They were really not professional. So, I want to recommend that this plumber company is not good for AHS.

I had a couple of toilets that were continually running after being flushed. American Home Shield's claim process was seamless. I did the request online and got a confirmation the next day. A plumbing company was scheduled out within the next three days so it was a fairly quick turnaround. The guys were professional and they wore masks. It took them half an hour to fix the issue and the fix has been working ever since. This was a flawless experience. They handled the claim very well, fixed the problem in a timely manner, and did it all with a smile. If they want to have that peace of mind, go ahead with a home policy but run the cost.

The plumbing people that came out were excellent. I like their promptness. They came when they needed to. They fixed it that same day, went out and got the part, came back. AHS does what they're supposed to do. The other ones don't.

The air conditioning wasn't getting cold and when I called American Home Shield, I was given the name of the company. The man who came out was good. It was quick and he fixed the wire. AHS is a good company and I’ve had a great experience.

We bought this house recently and got American Home Shield, and I've been generally quite happy with them. One area that has been a little frustrating is we filed a couple claims because there's been issues with the house. We had a dishwasher issue, which they have moved to resolution. But our dishwasher was broken, and the technician that they sent out and that particular vendor, is really bad. It took three months to get to a resolution that the dishwasher was irreparably broken. It took like six trips. The first time, the tech was like, “I don't have the time to stay to wait to see the error code.” It was really not fun. That vendor doesn't respond to phone calls or emails. I would encourage AHS to reevaluate them. Everything besides the dishwasher has been exactly as good as it could be. I have had a great experience with a plumber that was sent out from Tavor Plumbing. He was a fantastic guy. The rekeying folks were very good, too.

I noticed at the end of September that my dishwasher started to leak so I called American Home Shield and they sent somebody out. I had to do some modifications done so that the new dishwasher could be installed and that took extra time. The unit was hard-wired and it needed to have its own electrical. American Home Shield provided the dishwasher for me and everything is great. I'm gonna renew with them.

My garage opener was not closing and the engine was old, and there was no part to replace it. So, the techs have to change the whole garage opener. I did my claim to American Home Shield by phone. The techs came the next day. They were great. They were quick. They cleaned the garage. The first day the man came in, he tried to see if he could get it fixed. The next day, they came to install it and they were very professional and very proactive too.

The pipe in the wall broke. The tech went ahead and had to take the wall out to get to the pipe, then he fixed it. Yesterday, it was raining bad and he came out again because they saw a bit of moisture. He fixed that. Everything seems to be working good.

The person that American Home Shield sent to the house was very knowledgeable and informative. It was a good experience. I really appreciated American Home Shield's professionalism. They did good customer service. I had another issue I did broach to them and they were able to help me with that too.

I'm not sure if this is the way all home warranties work or if this is just American Home Shield but we filed a claim when our AC stopped working. They sent someone out right away to diagnose the problem and were given a $3,420 estimate to repair but were also told it wasn't worth repairing because the old Freon is very expensive and hard to find and that it should just be replaced. AHS is offering us $702 toward the repair, leaving us to pay $2,718 out of pocket. This isn't what I was expecting when I was told they would cover repairs or replacement if something can't be repaired. I guess what they meant to say is that they would cover 20% of the repair.

I called the customer service number and submitted a claim for the refrigerator. It was not keeping a cool temperature in the freezer. The person that I talked to was exceptional. They listened to my concerns and helped me exactly how I wanted to be helped. Then I received the vendor name, the claim information, and the date and time that the vendor would arrive by text and email. When the vendor came out, they repaired the refrigerator and made sure that they had the parts needed to repair it. But it’s still not operating properly. The refrigerator is freezing, but now it's leaking on the bottom. So they came back out to my house.

I made a service request for my air conditioner Aug. 30th. Today is Oct. 27th and no repairs or replacement has been made. No contact from the home warranty company, yet they are taking my monthly payment each month. I have made over 5 calls between home warranty and contracted servicer. AHS consistently denies me access to speak with a supervisor/manager. I have not received either of the 3 calls promised to me, nor the additional one from the agent. I have been hung up on. And I have been given the run around, with no resolution.

I've had AHS for over 15 years and within those years, I had a couple of things. A couple of years ago, it was my water heater that was giving me problems and they had to replace it. They didn't give me any trouble about that. I just paid the company for the extra stuff that I was able to do. This is the second time that I have another thing that's big and it is with the stove. The only thing I didn't like about the stove is they will offer me more if I upgrade than offering me what I have. I have an electric stove and they're offering me more gas stoves or electric stoves that probably either don't fit in the spot where I have my original stove or it's an upgrade. I just want to keep it simple. But the one that they were offering, they said it was a perfect match with a different brand and I want to stay with the same brand. I don't want to have too many brands in my kitchen.

I have a gas dryer and it isn't drying like it should. I had to go through several cycles in order to dry clothes. So, I had requested service from American Home Shield. Unfortunately, the tech was not able to repair it because he said the issue was it's clogged in the vents. So, he suggested that I have a company come out to do a vent cleaning. I'm scheduled for next week for that.

If an appliance or something breaks down, I got a warranty on American Home Shield. I can just call them and that’s better than coming out of pocket. I pay for the service, they come out. With my recent claim on the garbage disposal, the technician that was sent did fine. Everything is working with it now.

I had a hot water heater that was not heating water as it did before. Once I filled out my information on the website and saw that American Home Shield booked an agency that was two hours away, I called them directly because we have plumbers that are closer in our area that deal with them. And over the phone, I requested the plumber that had serviced us within the last 17 years. That is how long we've had our American Home Shield.

Our freezer and refrigerator were icing up. It wasn't making cubes. There was a big funnel of ice going in the middle of it. The contractor couldn't fix the motor. The motor was pretty sizable and they had to replace it. Now, it works fine. I like that the claims process with AHS is straightforward. You pay 100 bucks and the contractor comes out. If they can fix it, they fix it. But if they can't fix it, they replace it. It couldn't get much simpler than that.

American Home Shield has always been behind their product. If something happened, I called them and they were there. I recommended them to many friends.

Element Pool Repair came for two separate calls. The first was for our pool heater that stopped working. They found that the different circuit boards inside the heater had died. They ordered new ones and got the heater back up and running. While the tech was working on that, he noticed that we had some issues with our pump that was leaking. So, we put a new ticket for that. He came back and rebuilt our entire pump motor and replumbed it so we wouldn't have any more issues.

The locksmith that came was very friendly, easy to talk with and got the job done quickly. Everything was good overall. However, with American Home Shield, it's difficult to understand what exactly is covered. They say they cover AC units but when you call and say you have a problem, they say it's a maintenance problem and they don't cover maintenance.

American Home Shield works out great. I've had a very rapid response on two issues. The former was a washer that was worn out and the repair person very quickly assessed that it was time to replace it. The second issue more recently was the refrigerator and the repair person came quickly. The refrigerator turned out to have a frost blocking the circulation problem, which was very important to know. So, I've been very happy with the service. The interesting thing is that when I called Sears before to get service on a refrigerator, it took about two weeks. And when American Home Shield contracted the service from Sears, it was three days. People should enroll by all means. It's a great deal and a good service with a good price.

The refrigerator wouldn't get cold. I logged into my account with AHS online and put in a claim. The process was easy and simple. I appreciate it. I didn’t have to talk to anybody. I received a text message from the contractor saying that the claim was with them, that they will be the people that will be servicing it. They told me when they will be out, what time they would be out and the person's name. He was excellent. He explained everything. He was thorough and he took his time to make sure everything was done correctly. I appreciated that. He had to put a heater inside where the coils were. The refrigerator is doing really well right now.

My HVAC was not working. I called American Home Shield and they sent a tech out within a couple of days. He was good and did a simple fix. So far, so good. If something breaks down, I'm hoping American Home Shield can't fix or replace it.

We had a clogged pipe that we couldn't get unclogged. The gentleman who showed up was intoxicated. He smelled like alcohol from across the room. However, it got unclogged. We had another claim where a gentleman was making racist statements. It was not acceptable, especially in this day and age. But getting the claims taken care of and addressed was great. 50% of American Home Shield's service providers were really good and 50% of them were really not. I would highly suggest that they do a better vetting process for their service providers. I would like to see a no-tolerance policy for service providers that are racist.

For both vendors that came out, all was good with the service and their professionalism. The problem was resolved.

The AC was making a loud noise and vibrating. The tech that came out and said there was a wire that was burnt and he replaced the wire. He was very nice, very friendly, knew what he was doing, told me everything that was going on and got it accomplished pretty quickly. Everything's working perfectly now. The claim process with American Home Shield was quick and easy. I loved it.

I called American Home Shield because they billed me twice. They claimed they didn't, but I have two separate account numbers to go along with that. I let it off the hook on that one. I called them for the first time ever to use them when the garage door opener wasn't opening. I informed the lady that the spring was broken. The spring needed to be replaced. I asked her if it was covered and she said it is. Then I said, "Okay. I have the spring. Let me take a picture and I could send it to you so that whoever is going to repair it, they'll know exactly what's going on.” She said, "Oh, no, no, no. That won't be necessary." I took the pictures anyway, but I never did send it to them.

We filed a claim for the AC in the summer and it was a little wait for that. It was in the dead of summer so I wouldn't hold that against them. When the tech came, he knocked it right on out. However, there would be an option for who I want to come out. AHS just picks the contractor. The one for the AC was almost 80 miles away. I could probably have gotten service earlier if it was a place from right here.

American Home Shield sent me an email regarding a winter tune-up. My heat wasn't working and I called the guy they sent 'cause I paid the $75 for that and then he goes, “If your heat is not working, just cancel that work order and just automatically pay whatever your deductible is. I'll just come out and fix it. Otherwise, you're gonna pay the 75 now plus the 125.” So, I killed two birds with one stone with that.

The AC quit blowing cold air. The start-run capacitor in the compressor outside went bad. I went online and submitted my claim with AHS. The techs responded the next morning and that was Thursday. It was Saturday when they came and fixed it.

American Home Shield's website is great. I logged into the website and submitted a claim that way. Having somebody show up was a really quick process. Chronister Enterprises came for our air conditioner, and that was a pretty positive experience. We've had American Home Shield for a couple of years and, overall, it has been a really wonderful, painless process. We've had people come out for plumbing issues. We had a toilet replaced. We had a faucet replaced. We had a backed up drain in our kitchen that required some extensive plumbing work. Everything has been great. We got a new dryer, and we had an issue with the garage door at one point.

We just purchased the house and Rekey Express rekeyed all the locks. The tech was great.

I have a three-story townhome and the AC unit air was not flowing on the second and the third floor. When the technician came out, all he did was change the thermostat on the third floor. I told him that it would not do anything for the air. This is the second time that I've had someone come out. The first one was canceled back in June. Then he came out in September and it wasn't fixed. I said that I’ll just try to fix it myself. Then I was told when I called back to American Home Shield that they're going to send someone else out at no cost, and no one ever came and called. The communication with the representative wasn't clear. I was just given information that they will handle it, and yet it wasn't handled. I was also upset with the fact that when I reached out to them, they said they're going to charge me an add-on. I've been with American Home Shield for four years and that wasn't right and fair.

The only thing that I’ve had that was not pleasant was calling in and trying to find out if a certain service provider was partnered with AHS. And the customer service rep was a little aggressive about going ahead and filing a claim instead of answering my question. So I didn't appreciate his experience. Other than that, it has been good. There was a water heater issue. The expansion tank was leaking. So, American Home Shield sent out Georgia Plumber. They came out and replaced the expansion tank. It was quicker than most warranty companies I've dealt with before. I've had another experience doing the heater maintenance. And there was a technician that came out from Express Comfort and Heating. He was also very professional, and was timely. And the experience was very good. So thus far, my experiences have been wonderful.

The tech that came out for my recent claim was all right. He called and told us he was gonna be late. He came when he could. AHS does well.

The customer service of AHS has been good. Their claim submission process has been fairly easy, too. The tech did what he had to do for our recent claim. We upgraded and got a whole new well system out there because it was getting old. It was from when the house was built in 2007. The tech told us, “It's only gonna last another year or two.” Now, the water pressure is great.

My experience with AHS has been great. I've had it since I bought my house in 2011. We came home one Thursday night and the pool pump quit. When I submitted a claim, they responded within 24 hours through email and let me know who the contractor was. Monday, the contractor came out. They introduced themselves, told me who they were and what they were there to look at. ​It took them 30 minutes when they were there. They had to order a part and they came back the second time. The tech was there less than an hour fixing it.

The tech repaired my dryer and he did a good job. Everything was good. Everything about American Home Shield is good. The only problem that I had with them was when I had an air condition problem and they couldn’t find someone to help me with it. They only gave me my money back to fix it. The claims process was easy. But I wasn't expecting that I had to find someone. I thought that they do it for you.

Contract language is important and the use of "like kind" by AHS is far from accurate. I have an 80gal water heater that needs replaced, their answer...TWO 40 gal... What a ridiculous response, making a homeowner have to adjust the layout of their plumbing and adding space for another heater? Seriously? I don't even trust the reviews by others. I have owned many homes with various home warranty companies...they are all the same; you would do better to use the 1st year warranty under the buying contract, dump the home warranty company and SAVE the monthly amount and purchase outright. AHS should not be reviewed as high as it is. Take this for what it is...very unhappy and will not be back. I should have sued them and forced them into doing the right thing...but they aren't worth the time.

The AC unit went down. The tech came out and drained the line. We thought that would be the end of it. But then he noticed that I would need a cleaning. He did a good job. Prior to this claim, American Home Shield put in a new water tank for me. They brought it up to code for me as well. The only reason why we don't have American Home Shield any further is because we sold the house. But American Home Shield is a lot better than Choice Warranty and some of these other fly-by-night guys.

I love AHS. I am very happy with it. Our AC was not working recently. I ended up getting a new system inside and out. Whenever it went out, I was talking to some of the men I work with. They said, “You're looking at least 10 grand.” And I don't have that. I had to pay $100 for Arctic Air to come out. I also had to pay a little over 5,000 out of pocket, but that’s okay. It’s better than the 10 grand. I really felt comfortable with Arctic Air. The guys were so nice, they cleaned up their mess, explained everything, the new thermostat and left me information. It was an overall good experience.

I had a GFCI outlet in the bathroom that kept on tripping and killing that circuit. The tech came out, found the problem, and repaired it within 30 minutes. It was pretty good. The wiring on the circuit had come loose and was shorting out and the tech was able to repair it with the stuff he had on hand. So he was great. The service was professional and very efficient. I used the website to submit the claim this time and I like it. It works pretty well. After sending in the claim, I got the company name and the phone number, and the usual message that they would call within 24 hours, which they did. American Home Shield is great. I've used them for a long time here and most of my experiences have been positive. It was a little bit difficult when I needed a refrigerator to be replaced. I didn't appreciate that they nearly doubled my rates after that refrigerator replacement. But in terms of the mechanics of getting things repaired and the peace of mind, it is great.

Every time I call American Home Shield, they send a contractor out and fix what my problem is. It's just somebody to take care of my problem. Recently the AC wasn't getting cold. They came out and put something on it. They fixed the issue. They did good. I have used Bright before, and they always resolve my issues. I even recommended them AHS to a couple of my coworkers. The only thing I hate about them is the price went up. I was paying 70 some dollars. It went up to 90 some. But I can't complain because I have used them a few times. It's well worth it.

When you process a claim with American Home Shield, you call them and they charge you a hundred bucks, and send somebody out. Our garbage disposal broke and that was the second time I've used them for something. We had our tankless water heater system go and AHS replaced that. That took a while. And while the tankless water heater unit itself was paid for, I ended up having to pay for some piping. What we had was very old and what they had to do was put in some new systems, which cost me an additional 600.

I had a faucet in the bathroom that didn't work. So, I called American Home Shield and the service company called right away. It turned out, the faucet's 30 years old. So, they're having a hard time locating a new one that fits. But otherwise, I'm completely satisfied with it. I've only been with them since the 1st of October and their response was quick and acceptable. I'm happy with AHS. It’s just as good as having me call someone. It's what I expected.

Whenever contractors have come out, they have always been excellent. Joshua, the gentleman that came out and fixed the garage door, was very efficient and knowledgeable. He didn't just hang around and do the job for several hours. He worked quickly. And when he was done, he tested everything to make sure everything worked correctly before he left. That's the reason I stay with American Home Shield.

I had an issue with my plumbing not too long ago. The customer rep of AHS that helped me through the process told me everything that I needed to do. Once he put everything inside the system, he said I can call the plumbers if I want to see if they got any availability, but it’s still on American Home Shield and they were going to still do it anyway. Everything was just taken care of. It was a smooth process. Both individuals that came out were very good, nice, told me what the issue was with my toilet. It was awesome.

The induction surface plate on my induction cooktop had cracked. The repair guy thought it caught fire underneath because there was a short and more than likely it caused the glass to break, but we weren’t sure. The guy was good. Apparently, he said the wrong part had come in. He had to reorder it. He had it expedited. It took a little bit longer but we got everything in all at once, and then he came back out. Overall, it’s worth the investment for having a warranty. Having AHS paid for itself plus for that repair. We also had a refrigerator fixed at the same time with the icemaker.

I had a pipe leak in the toilet. Submitting a claim with AHS was easy. When I did the request, they sent me an email saying that, “Your request has been sent to the provider.” They also sent me the name of the company. They said that the company would reach out to me in two days. The company called me and set up an appointment date. Once that date came, they notified me, saying they were on their way. The service provided by the company was really good. They were very professional and knowledgeable. I’ve been dealing with American Home Shield since 2009 and I'm satisfied with them.

The AC was not cooling. American Home Shield sent A-US Air of Texas out and they cleaned up what was wrong inside the AC unit. A month later, I had to call them back again, but it was a different issue. Both of the people who came both times were very professional.

The gentleman that came from Majesty was very nice. He did what he had to do and I was pleased. He resolved the problem with my air conditioner that day. I've been with American Home Shield for a while now and it takes the headache off of me finding someone to come and fix whatever problem is going on in my house. But I don't like the $75 fee. When I started out, it wasn't $75.

The washing machine just stopped working. I went online for that particular concern to file the claim to American Home Shield. It was easy. They were very prompt and they were straight to the point. They just scheduled me as early as they were able to. So overall, I'm happy with everything, coverage-wise and service-wise.

My furnace shut off, which sucks because I got another company to do a pre-season check a few weeks before that through American Home Shield. A tech took apart the furnace, put some lubricant on one of the things in there that spins, and fixed the issue. When it comes to home warranties, it's definitely worth it to do a year warranty.

My air conditioning gave up and American Home Shield responded within an hour. They had already assigned a repair company and that company called me the next morning. They came out with a technician who took one look at the system and said the whole system needed to be replaced. AHS replaced it. It took almost two months for all the parts to show up 'cause they're very difficult to get right now. But I now have a brand new furnace and air conditioner system.

I've called in a couple of problems. They usually would give me the name of the contractor, telling me the contractor will contact me. If he doesn't within a day, then they provide me his number to call. Recently, Wade’s Plumbing came out. He replaced the water heater for me. But the plumber tried to get me to haul off my old water heater. He wanted to leave it on my curb, which was just unacceptable. He wanted to put it in my truck so I could haul it off. When I told him that was not gonna happen, I helped him load it into his truck. But he spent quite a bit of energy trying to convince me to deal with the carcass of my water heater. But the bottom line, I got a new water heater installed. Everything's functioning now. Every interaction I've had with American Home Shield has been very good. So, when people badmouth American Home Shield, I take it with a grain of salt because that has not been my experience. I would recommend AHS.

The furnace is going out so the contractor has to keep coming to patch it up and I have to keep calling them. In the summertime, the air wouldn't work. Then, now that it’s cold, the heat wasn’t working. So, the tech came to fix it and it sounds okay so far. When I make a claim to American Home Shield, I call them and pay the deductible. Then, the techs come out and make the repair. They’re wonderful.

Submitting claims with AHS is simple. They put you on the schedule. I haven't had where a contractor takes so long. The contractor usually comes out as soon as they can set up the schedule. Especially with COVID going on, being careful. With the procedure that I have to have in place because I have my mother in here, they've been really considerate about that. The last person that came out was for our water heater and the young man was really nice. However, I've had the service of AHS for 30 years and when something breaks down, sometimes I get a surprise in the background. They're telling me it's covered but then they say, “But this part is not covered.” That needs to be more clear.

We had a problem with the oven and Home Shield was able to get this oven replaced in two weeks, which is unheard of. The oven was delivered between 8:00 and noon on a Friday in South Carolina. No one works at noon in South Carolina on Friday. It's like a miracle if you can find anybody to do anything in that time period. I texted the contractor, ApplianceFixits.com, that the oven had been delivered and the tech called me a couple of hours later and said that he would be here between 5:00 and 6:00. Then he called back and said that he was way across the county. He could not make it at that time because it was late and he thought he’d needed two people to do this job because of the weight of the oven.

The service has been frustrating at times because of the long wait times on the phone, but I'm pleased with AHS. It's well worth the investment. I have a heating issue and I contacted the vendor to try to get on the schedule because I haven't heard from them. They're scheduled to come out on Friday.

I had a pressure relief valve leaking on my hot water tank. I placed the request on a Sunday and the technician contacted me on Monday, and he was there Tuesday. The actual repair took him about 45 minutes to an hour. He did a great job. He was in and out and everything was great. Everything with the claims process flowed very smoothly. But I've had issues in the past when I needed an appliance replaced. At different times of the year, there can be a bigger delay getting a technician or a company to respond. But the people that came out have been good.

I submitted a claim with AHS because the water heater was leaking. The techs got out here pretty quick. According to their schedule, they had appointments booked before they got to us, which was understandable. But, outside of that, they responded in a reasonable amount of time. They were very informative and surprisingly quiet while working. They were in and out and they did an excellent job. Quick action and good results are the benefits for having the home warranty. Also, it's a money saver as well.

I am quite unhappy at the moment. I had accidentally locked the top of my cooktop on my gas stove. I'd done it before and I couldn't remember how to unlock it so I called and put in a service call on October 4th. Of course, the $100 fee had already been processed. Then, I figured it out. I called to cancel and spoke to somebody about it. I asked how would I get my $100 back and the rep said that it will be automatically reimbursed to me. I called on the 17th and somebody in customer service said that it showed that the call was canceled and I wasn't charged. I told him that I was looking at my US bank statement and it showed the money was taken out, and then taken in. He said that it was just taking a little while to work through the system and not to worry about that.

Two burners on the stovetop would only turn on high and never go down. Also, the dishwasher wouldn't start. Kelly's Appliance Repair came out and the tech had to get the electronic part to replace the ones that weren't functioning properly. The contractor was great but I have since discontinued using American Home Shield because they're too expensive and they raised it without telling me.

The issue was a pipe leaking. There is a little hole on the pipe and the pipe was between the first floor and the basement. I called American Home Shield and they made an appointment. The contractor sent me an email from AHS. They told me that they would come, and they came to fix it. They cut the pipe and put another part of pipe. But they made a hole in the ceiling. I called to fix that hole. And they told me, after a week, to check if it was okay. They would send another contractor to fix the hole. But until now, it's not fixed because it's not after the week passes. I will check today if everything is okay. And I will call AHS to complete the hole.

There was a leak under the crawlspace. I called American Home Shield and made an appointment, and someone just reached out to me the next couple days. The techs were great and came right on time. Everything's working so far. I will refer AHS.

I like that I can just make one or two phone calls, then get it handled instead of having to hunt down people all over the map. The toilet claim finally got resolved. And the contractor came out yesterday to look at the garbage disposal, and that got resolved very nicely. I like that company.

American Home Shield replaced my garbage disposal. It took about a week, but that was because I'm only available on the weekends. The technician they sent out was really cool. He was nice. AHS fixed other things in the past for me. They've come through every time I've needed them. I like that I don't have to pay for major repairs if they come. It's nice to have them for these smaller things.

The drawback with American Home Shield is their vendors. And the problem is they send somebody that is not competent, or is less than optimal competency, then it causes a major delay, which is a frustration for the home owner as well as the person that is actually living there. It could be the same, it could be different. I had Appliance First come out and the tech was fantastic. Other times, people come out and I have more knowledge than they do. And that's a shameful thing. I can look at YouTube, outside of my profession, and I can give them insight that they were not even aware of. But they have to go back and say, "Well, I need to get a higher level person to come out and take a look at it." That is more time off from work. So that aspect is very frustrating.

I had an issue with the refrigerator and the repair technician got it fixed. There was something going on with the water and it wasn't coming out at the proper speed. Working with American Home Shield, you get your money’s worth. You're paying for the value of the service. People should take a good look at AHS. It has great reputation and service.

My recent claim with AHS was for my water heater. The water was always dirty. Even after getting it flushed, a couple of days after, it would do it all over again. The claim process was easy. I had a bad experience with the first people that came out though. Then they sent someone else and they took care of the problem. They made everything right. The people that they sent out did a good job.

I liked the tech that came out for our rekey. He made sure that what he was going to do was what I wanted, and walked me through the different options. He was good. It was also nice to have the rekey covered.

The water in the toilet kept running. The knob that you push down to flush wasn't working right. The tech that came out was nice. He had to get a whole new one and it's working fine.

American Home Shield has been reliable for us. It's very easy to submit a claim. We just make a phone call and we usually get the contractor the next day. The service has been very good.

My dishwasher disposal was leaking. So I needed it replaced. The tech that came out was kind of on the quiet side. He was business-related and he was there to do a job. He was good. He replaced the dishwasher. Overall, I like American Home Shield's professionalism and the quality of the website and the ease of submitting a claim, as well as the friendliness of the people on the other side of the phone. I will be with American Home Shield for the foreseeable future.

The motor on the AC unit outside was making a lot of noise and then, the fan wasn’t running. It was cool outside, so I didn't notice a whole lot of temperature change but whenever the AC was on, it was not dropping down to the temperatures that I was trying to get it to. It wasn’t cooling off inside so there was something going on with the system. We reached out to American Home Shield and they immediately told me that I will be contacted. I had a follow-up email directly after I got off and had set everything up.

The water heater wasn't heating. It took the techs a couple of days to get out here. The timeframe was okay. They had to order the water heater. The techs did a great job. They were courteous and they cleaned up after themselves. AHS helps cover the cost of repairs and helps you find a provider, someone to do the work. It's easier to find someone to do the work.

My dishwasher wouldn't go. The power was on, but when I would hit the button to start it and close the door, it would just alarm. I got texts saying my claim was assigned to a company. And I got a text and a phone call when they were on their way. I recommend American Home Shield to every homeowner that I know.

Everything was great when A L Affordable came out. He was professional, amazing, prompt and very thorough. He repaired the little switch where the fan wouldn't go on and off. The claim process of AHS was very thorough and good.

This time around, American Home Shield did the visit through the contractor, via video stream, and that was much easier than what I thought it would be. The concern about the microwave was resolved in a sense, but not completely. I need to call AHS because the microwave that they sent was not comparable to what we had before. It is a very simple model and it's making a buzzing sound.

The contractor came and did their work. It was what it was supposed to be and they were on time. I had other repairs done by American Home Shield when I lived in another area of Texas and when we moved here about 20 years ago, they didn’t have as many of their own contractors. I switched, which was a bad deal for me but I switched back sooner or later. AHS has been very good. They tell you what they’re gonna do and you don’t get any surprises that you don’t need.

My stove was not firing up. Jim from Tompkins Appliance Service came and he knew exactly what the problem was. He took care of it very quickly and easily. Then a faucet in my bathroom went bad and I had that taken care of yesterday. I was expecting to have it covered, except for the price of the appointment, and it was not. I didn't expect that so I paid my $75. I didn't know that I had to replace the faucet myself. That part I learned. When the people came to do the work, I found out that AHS didn't cover it 100%. It's nice to know if something goes bad what you have to pay for.

The fan in the fridge had gone bad. The bearing was bad. It was making a loud, grinding noise. The website of AHS was good. I got an email saying who the techs were and then the techs contacted me. The tech himself was very helpful and he did a good job. He took the stuff out of the freezer. He took the back panel off, removed the motor, put the new motor in, and put it all back. It's perfectly silent now. Everything's working correctly. AHS has been doing a good job, too.

I called American Home Shield to request for service. The rep wanted me to pay then, and I wanted to know why I should pay them before they even schedule someone. I just didn't understand that but she explained it to me, so it really wasn't an issue.

My my heater would come on, but it wouldn't blow heat. I went online on the app, got a bunch of selections, and I selected what I felt fit the issue. The process was very easy, then the contractor communicated with them through email and text messages. Before the techs came out, they were going to give me a call. It was first come, first serve with them. So, when they called me, they were going to put me in the cycle of when they were going to come out. Then, they let me know the technician, what time he was going to come, and what day.

The motor went out in the HVAC system and the heating people, Advanced Eco Air, were great. They came out in a matter of hours and the tech said it was gonna take anywhere between three and five weeks to get the part in but he was able to locate it in just four days.

I had a 20-year old water heater that leaked. I called American Home Shield and they gave me a plumber. AHS replaced the water heater and the plumber did it quickly. However, I was charged 100 bucks just to make the call. I don't like that. But AHS already took care of my problem with the water heater. I was satisfied.

The air conditioner was making a lot of noise. One of our neighbors told us that they could hear it outside. We called American Home Shield and they gave me the dispatch number, and then I called Air Design the next day. Their guy said it was a fan blade, and then they had to fix it. He was good and he told me what the problem was, and I cut it off because I didn't want to make it worse. They came back a couple of days later and fixed it. It was really pretty quick. It wasn't a big issue.

Our washer went out on us. American Home Shield was very proactive and they got a repairman out right away. He told us he couldn't fix it and we got the paperwork to get a new washer. We're really happy. This was the first time we used a service like this and it was like, “Oh, man. If I’d known it worked this way, I would have got it earlier.” I'm really satisfied with Home Shield.

We had our AC unit for yearly service where the techs come and keep up with the warranty. When the tech came, he said that our bearings were loose and that the fan was very loud. He said that the unit is not gonna die tomorrow but it might potentially crap out very soon. because it shouldn't have been that loud. I filed the claim through AHS and the gentleman who came was like, "Oh, yeah, it shouldn't be that loud. You need a new motor." So, he replaced the motor and the fan now is quiet.

I started with American Home Shield in 2003 and their claim process is working fine. I used them for a dishwasher that was leaking and now, everything is working okay.

Our issue was a couple of clogged sinks. They were having slow drains. Getting through and setting the claim up was quick. But getting a service technician out, it was another week before somebody was able to see us. Shortening those times would be very helpful, if possible. I understand that they probably have a lot of work, but that would be my only complaint. The contractor was able to get them sinks unclogged for us. Know what is covered and what isn't upfront. That's helpful so there are no surprises when the people come out. American Home Shield does a good job of that with the way they list it on the website, so we could go out there and see the coverage rate and call or not. But we love the service.

American Home Shield sent High Priority Plumbing & Services for a water leak. The plumbers were great. It was pretty easy to request the service online. I just went on there and indicated what the problem was and was contacted by the plumbing company, and then they came out and did their thing. As far as the overall service with AHS, I've tried to communicate with them and that has not been an easy process. They've got my name wrong in their system, which is not all that big a deal. It's just when you try to get somebody to talk to, it's not easy.

I got some issues with American Home Shield. I've told them I had some services done a while back on my water heater. They installed a water heater through the warranty because something happened to it and the company that did it, Prime Plumbing, did not put a gas shut-off valve on there. I called them and they never followed me up on that, the warranty company nor did this plumbing company. So, it's the safety shut-off valve on the water heaters, which is they're supposed to have one. That's a state regulation and they didn't put it on there.

Buyer Beware! I was not aware of the cancellation rules on a property you sell. If you sell your property and cancel your agreement with American Home Shield before the term ends you will have to pay a cancellation fee! This is a ridiculous policy, why should you be charged a cancellation fee on a property you have sold!! My recommendation, whatever you are being charged for a home-warranty program, save that money to your own account and pull out for necessary repairs if you can.

American Home shield has very poor service. My A/C has broken down last September, still after a month it has not been fix and all those customer service from Asia has no idea when it is going to get fix. It takes forever AHS to confirm the repair. I wish AHS at least has provided me a loaner A/C or it would offer US to stay in hotel until it get repairs.

The heat wasn't working and the board went out. So, the board was replaced. The tech was good. He went right to work and got the job done. He was in and out. American Home Shield is extremely convenient because all I had to do was log on and submit a claim. Most of the time, the guys come out within the next day and fix the issue.

AHS was excellent on my home. I recommend them to all my clients and I've purchased the warranty for some of my clients. The two people that came out recently were both very good. The only downside is I had a water heater replaced and I was without hot water for 10 days before AHS got through the process of getting me the new hot water heater.

American Home Shield seems to be able to take care of their end of the bargain and that's always a good thing. I've been with them with one property for about 10 years. When things break, they take care of the warranty paperwork and the repairs. Sometimes I don't have the time to be doing all of that stuff. It's clear that they outsource a lot of their customer service to the Philippines. They're great people but sometimes a lot gets lost in the translation and sometimes, it's at the most inopportune time. I had a few plumbing issues and technicians have been out here a couple of times. I had the same guy twice. They're always good. I've seen a couple of their reps and they're very personable, have very good customer service, and they seemed to know what they're doing.

The AC fan wasn't working. I had to call AHS to schedule the service because nobody called me after I initially registered. The tech changed some part. AHS saves me a lot of money. It's a little expensive because the service fee is $75 but in the long run, it's worth the money.

I love their service. American Home Shield is a really good company. They do follow up with the vendors and they recommend good vendors. Sometimes, the vendors might take a little time but I respect that because it was a busy season. Right now, I did a claim for the heating system and I’m still waiting for the vendor's callback today. But I've had them twice before and they're very good. I had a claim for the well pump and the vendor that came out was very good and respectable.

AHS was great. The techs needed to fix a pipe for the bathroom shower. The turnaround was about a week.

I enjoy American Home Shield's service but I have an issue that I occasionally come in contact with people that can't understand me and that I don't understand. With the last service I had, there was a miscommunication on what was needed and what was done. It wasn't relayed to the tech properly. But the service and the provider were wonderful. My other suggestion for American Home Shield is that they should also bring on Handyman instead of Angie's List and all those other people. Other than those, I'm very grateful to have the service. We will continue to pay into it because we have had a couple of major issues which would have cost some big money out of pocket that were resolved.

The stove stopped working. I called American Home Shield and they were awesome. Somebody had made some transaction on my debit card and the bank had cut it off and they were in the process of sending me another one. AHS allowed me to wait until I got my new debit card to pay the fee. They sent Wake Appliance Repair for the stove, and they knew what they were doing. The tech said that he had to go somewhere to get what it was that he needed, and it didn't take very long. I would recommend AHS because not only did I have that repair, I had two different repairs, and both times it was an awesome experience. You need to call American Home Shield and get in with them because they send somebody out to fix it an issue quickly as possible.

We had some flooding in our bathroom underneath our tile in a rental house that we own. The contractor came over when they said they would. The toilet was leaking, the tech was there for an hour and a half and he fixed it all up. I was very happy with the work. That was the first time I've had to use American Home Shield, so everything went great.

I had two leaks. It was just minor. The one was dripping and the other one was a teeny tiny little pinprick that was like a little geyser. The tech came and sealed both of those. The one, he replaced, and the other one, he patched. I liked the tech. He was super quick. After he finished repairing, he walked me through the repairs that he did. Then, he walked around and visually examined some other things. He wanted to know if I would like to know what else he had spotted, which I did. He was really informative.

The tech came out last Saturday. I got a text message saying that he was on his way to my house. So, I left work. He called and told me that he received another call in Fort Pierce. And he would go to that call first. I said, “Well, I just left work.” “Yeah, but your time was from between 3:30 and 6:30.” That was at 2:30. When he called me, I guess he was coming sooner. But I could have waited until he was on his way to my house before I left work. So when I said it to him, he got a bit annoyed. But I was, “Okay, whatever.” Right now, the AC is working fine. And some part that he showed me that was bad, he said he fixed it. That was 4 o'clock, and by 7 o'clock that night, it wasn't working again. So when he came back on Monday, he said it was a leak from outside that he fixed.

We had our 20-year old furnace checked. Also, my air conditioner acted up over the summer, so we needed to be sure that it was going to function for the winter. The tech that came out was great. Everything went well.

Whenever I called Home Shield, I have always received excellent interaction with the people that I've spoken with. Recently, the ice maker wasn't producing any ice. The plumber came and checked our refrigerator. When he left, the water was coming out through it. He told me I needed to get a new filter because my filter was backed up and so I ordered that. Now, I got ice and water. I'm pleased with American Home Shield very much. They take my money, they assign me a company, the company calls me, and then the company sets up a date that they are going to come out. I have 30 days after that has happened, and thankfully, I've never had to call American Home Shield back to tell them the people didn't do right. They're prompt, efficient, and they take care of business. I recommend them.

My furnace was only blowing cool air and it appeared that there was no fire coming through the furnace. I went out online, logged in to my AHS policy, and put in a service request. It was very easy, but then I wound up calling because I had a question. They put in the request for me over the phone then, I got a email that said what the name of the place was going to be. I also got a text.

My garbage disposal wasn't working and I had just had it replaced earlier in the year. When they came in, the individual who was first looking at it was in training and he did an excellent job with getting it fixed along with the person who was supervising him. I've always had American Home Shield and they have always been great as far as stuff that I need to do claims with.

When I rented back in 2013, I took a plan from American Home Shield and I've been using them for almost eight years. Then, I have signed up for this house because I'm going to rent the house which I'm living in also soon. For my rental property, I never had any problem. Claims went very smoothly. I had a technician named John who came in and fixed my refrigerator. The water line was frozen. He fixed it in like a few minutes. The other one was the dryer and heater, and it needed some part. The blower and the wheel were bad. So, he replaced it. It went very smoothly. He was very good.

We've had American Home Shield for several years now and we have been pleased with it. Recently the idler pulley failed. It was squealing whenever we turn the dryer on. My wife talked to a technician on the phone and he went ahead and ordered a part. because after she explained to him what it was doing, he knew what it was. He was able to order the parts and have them sent to our house. So, we're really pleased with the service we got. He did a good job. He was in and out of there in no time.

I have a plumbing issue the other day. The AHS rep gave me Budget Rooter and their reviews were really bad. I called back and I changed the plumbing company to come and service. It's also really hard to understand their reps. You have to explain what's going on to them two-three times. I was not only the one frustrated. The person who came to fix my stuff was getting frustrated, too. He was saying to me that, “You have to explain it to them two or three times before they get it.” We pay our premiums every month and this is what we get? It's been years since I haven't scheduled any appointments and we also never missed a payment. I don't like it.

The air went out in the house. AHS assigned me someone local in the area. The experience with the contractor was good. They were very thorough in explaining to me what happened and what they were going to do to fix it. They ordered out a part and they came back and fixed it in a timely manner and it's been working ever since.

I had a stoppage in the sink. The guy came yesterday, and he took care of it right away. It was perfect. He came rather early in the morning, so that was great. The sink had stopped up before. Also, there was this little spigot underneath the sink and it should have been a recall, but what the contractor put down on the paper was a faucet issue. When Air Pro called and I said there was nothing wrong with the faucet but the sink was all stopped up. The girl that I talked to was so happy to help. She said there would be no additional charge. But it didn't work out. They were gonna send out for the faucet, but that wasn't the problem. I had to pay $150. I called Air Pro and asked them how much would they charge to come out? She said it'd be $65. She also told me that it'd be better if I just went with a new claim and paid 75. So, I did that.

There was no hot water and the tech from JC Plumbing was great. He called ahead and we spoke about it. He came earlier, got it done and he left. It was exactly what we expected. Everything is still working. I’m a satisfied customer of American Home Shield.

The contractor came for the microwave and the oven burner went out at the bottom. Also, the washing machine was shaking bad. They had to replace the parts that were broken and they had to wait a week or two to get the parts to come in. But they kept us updated the whole time. The guy was old school and you could tell he wasn't some one-month course handyman. He knew his stuff to where he was fast. He even explained to us that a lot of the older stuff are better than the brand new so he was good and efficient on time. He was fast with the three things he fixed. The microwave is working and the washing machine is not slamming so far. We got it done the day before so we’re just waiting to make sure.

The ice dispenser of my freezer would make ice but not dispense it. The tech had to order a motor. He came out five days later once the motor was delivered. The overall claim process with AHS was easy, although it's having some issues with my credit card. It's saying something went wrong. When I tried to put in a new credit card online, it still said something went wrong. There's a glitch in the system somewhere. I've contacted them to put the claim directly through them and they were able to do that. They tried to fix it on their end by changing what credit card was on file, but that still didn't work.

I was having clogged drains on two bathrooms, and it was taken care of. The tech from Prime Plumbing Services came out and fixed them both. Submitting claims to American Home Shield is super simple. If you're not hitting a weekend, it usually takes 48 hours for someone to come out.

My microwave caught on fire and American Home Shield sent a technician out to check it. He called AHS back and told them that it was bloated up and unfixable. Right after he finished, I talked to the gentleman from AHS and he said that they would follow up with some microwaves that were essentially the same type of microwave I had, and that I could choose from one of those microwaves if I wanted one. Or if not, I had several other options, and when I had picked out one, they would set up somebody to install it. I chose the one I wanted and AHS ordered it. When it came in, the people brought it out and installed it. It’s very beneficial having AHS. It’s good to have it if you don’t need it but if you do need it, you got it.

I usually have the thermostat set on 78, and then it was getting late at night, and then I feel hot. I went up there and it was on 82. So, I put it down again, but it never went down. It started going up. I said, "No, this is not working." I didn't do anything that night because it was already late. In the morning, I called American Home Shield and I did the thing and the contractor called me right away and they came the same day. The tech changed a part right away. It was like 15 minutes and he was done.

My water heater is bad. I called American Home Shield because there was a leak on the ground. They sent out a plumber and he checked it out. He said it'd be $750 on his part to do it. He gave the bid to American Home Shield. I was like, "What?" I just want to get my water heater replaced. It's a cheap one. It's an electric. I'm thinking, "What's this guy trying to do?" I thought it was a rip off.

The garbage disposal wasn't working. Nothing was going down the drain. I called American Home Shield and their claims process wasn't bad. The techs from Plumbing the Right Way came out. They were friendly. They cleaned up everything. They fixed the issue. Unlike the other people I had come out for the AC, I didn't have any problem.

My AC went out over the summer. My house was extremely hot. The tech said it would probably be a month before American Home Shield approves. I have a Trane. And they said, “They probably won't approve to fix it. They will probably wanna replace your whole system with a substandard system.” So, he said, “I'll talk to Trane and see what it costs. And we'll try to get it at that cost.” So, I paid him 1,000 or so dollars to fix my AC. But the contractor never submitted to American Home Shield so that I could get some money back. Because he said, “Oh, you'll probably not get very much. Only what it cost.” I kept contacting the contractor. And he said, “I'll just send you the check that American Home Shield sent me.” And I said, “No. I want you to submit the claim.” And he never did.

I had claims with AHS for my stove and my refrigerator. But they had to order a part and they never came back out about my ice maker in my refrigerator. But they fixed the problem with the other claim. The techs were also very nice and professional.

When I went out in my garage, there was a very strong odor of gas and as I was checking around, I could tell that it was coming from the water heater. So, I called American Home Shield, paid my $100 upfront, and they sent out this kid. Two days later, this kid came out late in the evening, and he claimed to be a master plumber.

Last week, we woke up to banging sounds and my husband thought somebody was trying to break into our house. It turned out it was coming from our water heater. A PVC pipe coming out of it was banging against the floor and it was going up and down. I called American Home Shield at 5:45 in the morning so that I could get somebody here that day. My husband was able to turn the shower on to figure out that the noise stopped. But he had to figure out how to turn the water off and not have the noise go. He turned the nozzle off that runs water into the water heater and that stopped it.

Three Brothers A/C and Heating came out for the AC that was leaking and they did a great job. AHS is a great deal and they've always been good to me.

I was selling my home and the contractor came out to complete some electrical repairs and make sure the air conditioner and heating unit were working properly. The claims process with AHS was pretty good. I have had an experience where the fee that we pay sometimes was paid, and I had not gotten the service. But it was corrected immediately. But if they have a contractor who is not responding to the customer and who states they've given service, they need to speak with the customer and not just take the word of the contractor that they came out and did the service. They need to speak to both parties and make sure the information is correct. Other than that, AHS is a great service provider and I recommend them to all my friends.

ARCO Lock & Security came out for a rekey and they did well. They were able to do all three doors on the same lock so we've got keys for that and that's good. American Home Shield have done some plumbing and electrical too. When doing a claim, it’s easier when you can talk to somebody. If it's something straightforward, that automated one will work. But when you have a question, it will take you a while to figure out how to get to an actual person. Still, a home warranty takes care of things very well and we appreciate it very much. So, it's worth it.

I had a great experience with American Home Shield. They responded very quickly and I had a provider within a couple of hours. The contractor had to rekey the whole house and the job took one day.

Everything fits my needs and I like the new program AHS has with Lowe's. I didn't have the card the last few times but this time, it made the process easy. But they might have to pick bigger companies they get to service. One time, I called at 8 o'clock in the morning and they didn't have an answering machine or the answering machine was all filled up. They called me the next day and I was really nervous because of the schedule. But the rep got to me within two days and it was fine.

The heating turned on once, then it stopped working. We tuned the igniter ourselves and it worked again once, and continued to not work. I went through the American Home Shield website and selected that my heater wasn't working. I recognized the problem last Saturday and the contractor came out this Monday. So, it was a week and a quarter. It wasn't quick, but I knew that was likely. But they were very friendly, they answered my questions and talked through what they were doing. They did a good job and they're great. They replaced my circuit board and everything's perfect. AHS is convenient to have when you have issues. I like not having to worry about the cost of the repair, just the flat price, and they do whatever is needed.

I'm so disappointed with American Home Shield's service and I'm ready to just cancel it. It's like every time Grade A Plumbing comes out, the issue is something that's not covered. I'm always paying out of pocket. I only thought I was supposed to pay their $100 fee and they should fix it. Grade A Plumbing came out recently for the water heater. It broke. Grade A Plumbing said I needed a new one. American Home Shield took them 15 days to find me a water heater. I called them and said, “You can just completely go to Home Depot or Lowe's.” The rep told me they had to go through their suppliers. Meanwhile, me and my kids are running from house to house taking showers.