American Home Shield Reviews

I'm very pleased with the service I have received when I called. I've had two cases that I needed Home Shield's services and they were excellent. One was when the dryer stopped working and another time was a plumbing issue. Everything was handled very smoothly. I highly recommend Home Shield because they live up to the expectations that I've had.

The AC was not cooling. I went through American Home Shield's website to file my claim, and they sent Piedmont out. They were all right. I was a little pissed off about one thing. I paid 75 bucks. The techs diagnosed the problem as a compressor that needed to be replaced. They told me that the compressor was covered under Home Shield and that they would replace that for me but that I would need 11 pounds of Freon put into this, and AHS only covers $10 a pound, so I have to put 100 a pound, which was $1,100.

I submitted a service request to American Home Shield because the plug wasn't working. The first time I submitted it, the guy needed extra time. Then, the second time, they estimated 400 and some dollars for something that wasn't the case because he said the diagnosis the first time he was here. I liked Whitney T Holdings. They were good. As far as AHS, I'm satisfied and I would probably recommend them.

The contractor communicated well, got to me quickly, and was there on time. They put on the proper protective equipment, dress, and shoes. It was a bad circuit board. It was an efficient visit and I was pleased with the service.

I called American Home Shield and told them what the problem was with my ice maker. They called Express and then I called Express to find out when they were coming out. My experience has been good with Express. The ice maker was a dud so they had to come back on the 12th and replace it with a new one. This was the second claim that I've had of the ice maker. It was the same issue that I've had with it since when I first called in. So I was battling with American Home Shield because no one was coming out and taking care of it. These claims were within this same year. All that time I was going through with not having an ice maker on my refrigerator, and having to go out and buy ice, which I'm doing now. They should have replaced my refrigerator but they didn't do it. Now, I'm back with the same issue with the ice maker in my refrigerator again. I got a really bad taste in my mouth with this situation.

The guy from T Mayes Plumbing came out to repair on the garbage disposal. He was very knowledgeable. He was prompt. He was excellent and he took care of the problem. It's easy to submit a claim for service to American Home Shield. We haven't had many problems. Over the course of the time, once or twice, we've had problem with a particular company but Home Shield was very quick to rectify the issue. They were very good.

The electronics in my washer went out. The techs came out within two weeks. They texted me and told me they ordered the part. They called me and said they were coming out Monday morning between 10:00 and 12:00. The techs that came out were excellent. Even though I pay almost 50 bucks a month to AHS, if they can't fix it, they'll get me a new one. That's the best part of having AHS.

The air conditioner stopped working. United Air Temp came and repaired the part on the outside unit and they had the part with them. Overall, we're happy with American Home Shield because they respond right away, especially that last vendor, which came the next day.

My air condition and heater system started leaking. It's been several times that I called and from what I understand, we are eligible for the upgrade system. So we're just waiting for the install. It's been about two and a half weeks now. But they called today to schedule for install. I'm glad I purchased American Home Shield years ago. I also have them for another place in North. I am truly happy with American Home Shield.

Everything's good with my experience with AHS. My first claim was the fridge. The second was the spring in the garage. The spring broke, so it got replaced. Their service is A-plus. I find it a little pricey, though. We pay monthly and then on top of that, every time a tech needs to come, we have to pay 100 bucks. I highly recommend AHS to anybody. But when you call a tech and they don’t know how to fix it, they charge you for coming to take a look at it. Some items, like the garage spring, I have no clue how much I would have to pay if I didn’t have AHS. They could fix it with no problem at all, the same thing with the fridge. They're not messing around.

The water was not coming out of the washing machine. I sent in a claim online and then the tech called me and asked me what the issue was. I told him that the machine was not pumping water out and then he said he knew what the issue was. He came out with the part and changed it. So it was a very good, and quick service. I was very happy. My machine is working fine now.

I enjoy American Home Shield's service very much. They do what they say they’re gonna do, and doesn’t try to get out of it. They take care of the problem and provide quality service. The contractor who came for the furnace was very good. They fixed the problem.

I called American Home Shield Wednesday last week for my water heater. They sent a guy out on Saturday and he took it apart. Before he came, the water heater was blinking five times, which means the sensor was out. So once he took it apart and put it back together, it blinked normally. So it appeared to be fixed. But shortly after he left, I turned the water on and it was still getting warm, not hot like it should be. So I went out there and checked the water heater and it was back to blinking five times again. So it was only fixed for just a few minutes. I contacted American Home Shield again and a different guy came out on Tuesday. He said the sensor has to be ordered. So he ordered it and hopefully, within the next day or so, the part will be in. This is my first claim with American Home Shield and they seem to be on top of it.

I filed a claim for my furnace in the attic online at 11:00 p.m and AHS contacted me at around 8:30 a.m. the next day. Then, Atlanta Air came out and diagnosed the problem but they didn't have the part and had to come back the next day. They were intelligent and helpful. I couldn't have asked for better service.

American Home Shield doesn't always cover everything that we need, but there are times that it has. it just depends whether it breaks down if it ends up being cost-effective to have it for the year. We have an older home and we have it in case we needed it. Sometimes, when I've called, I've been on hold for a long time. There are times that I have to wait another day for the person that is assigned then I have to wait for them to call back. Sometimes, when it's something more urgent like a plumbing issue, it's getting a hold of them, and then waiting for the company that will be assigned to us to get back and then get on their schedule. Sometimes it turns into two or three days before somebody is able to come out. I wish they have an emergency hotline whenever there's urgent claims.

I've cancelled American Home Shield. I never got to talk to anybody about the cancellation. They kept switching me to other people. I'm not a happy camper. I've had them for over 20 years in two houses, and an estimate of what I've paid them is probably close to $12,000. When I called them a few days ago, my toilet had stopped up. I tried fixing it. I went and got an auger and I couldn't reach wherever the block was. I plunged and ended up having sewage coming to my bathtub. So, I called AHS. I got an appointment the next day. The guys came. They went outside to the clean-out, and they ran their auger through it 100 feet. They didn't find a block. So, the tech took it out, and he went in with the camera. The camera told him that that clean-out went to the upstairs because it’s two-story, and the upstairs was clear. He said, “There's no blockage there. The blockage is in the downstairs. And you don't have a clean-out spout for that.”

The switch that turns the AC on and off went off, and the tech repaired that in one day. Things have gotten better with American Home Shield because when we first moved in, we had a few things to do and it took a long time for people to make appointments and come as well as ordering parts. Also, it sometimes took multiple trips. In February, it was chaotic. They said they had a hard time finding people to do the work and ordering parts.

I wanted to see if the heater was working fine because of the winter season. The man inspected my heater and he did that very well. He did his job and it was a very nice experience.

American Home Shield sent Nate's Appliance Repair to fix the dishwasher. The top rack would not come out. It was stuck inside the dishwasher, so it was unusable. I called AHS to file the claim and getting through to them was not easy. There are pretty long hold times, and then they outsource their call center. So, sometimes, you get a representative who speaks English very clearly and articulately. Sometimes, you get someone who, either from a poor phone connection on their end or isn't as easy to understand and communicate with.

We really liked the people that came out for the dryer. They did a fine dandy job. The heater element had gone out and they had to replace some kind of computer stuff. They had to order it and as soon as it came in, they fixed it.

I sent in a claim for a furnace issue. The claims process went well, other than the time frame of someone coming out. But the vendor who ended up coming out was good.

My garbage disposal was leaking. The tech came in and knew what he had to do. He did it, did it in a very quick manner and finished the job. I pay X amount of money every month and it's nice to know that if I have an issue going on, I can call somebody to come fix it in a timely manner.

I had an issue with my AC during the summer. The guy said my AC was broken and I had to pay the Freon and then I had to pay for some parts. It was quite a bit of money. It was so much for the Freon. When I signed on with American Home Shield, the lady told me that, "Well, if we can't fix it, we'll replace it." I went back and forth with that. I also asked her, "Does it matter how many pieces of equipment I have?" She said, "No. That don't matter." But I pretty much ended up buying a new AC. I'd like for American Home Shield to back their word.

American Home Shield is very pleasant, simple, and efficient. We had an incident with our air conditioner before and we had to go through a couple of people before they finally figured out what was wrong with it. But the last two times were perfect. The way they have it all set up now works really well. Submitting a claim is very easy once you do it once. It's streaming and the people whom I've talked to for the last two things with my washer and dryer asked the right questions. The streaming and taking a photo of the appliance helps identify the problem very quickly. The people they sent out did the job.

The men that American Home Shield sent out for the garage door opener were very knowledgeable. They fixed it and it's working. I was satisfied. Prior to this, a guy came out to fix the refrigerator and he was very knowledgeable and nice. So my experience with American Home Shield has been good so far.

The heater wasn't working. I put in an electronic request on Saturday and the contractor was out Monday. They showed up promptly. They were friendly and clean. They went in and were out. Their communication was great. The issue was just a connection problem on the board. The fix took a few minutes.

The sump pump was off and needed to be replaced. It was a pressure trigger and it was stuck. Since it's all enclosed in one unit, it can't just be fixed so it had to be replaced. The contractor we had was a professional business and they did the work. Their tech had a floater and did a replacement immediately. Everything has been smooth and I would suggest American Home Shield. When I needed something and did a service call, it was fixed within a day or two.

American Home Shield sent GE Tech for the air conditioner. AHS asked for details, I gave them the details and they said they would let me know who the subcontractor would be and they would be in touch shortly. Sure enough, I got the text knowing who to expect. I was very pleased that the technician. He was in the neighborhood ending another job and came over when he was done with it to see what the problem was. So, that was great that he was in the area and I didn't have to wait. He diagnosed it right away and ordered the part right away and the part came fairly quickly.

The money savings with American Home Shield has been beneficial. If you're not buying a brand-new house, you don't have the warranties on everything. We used it the first time within our first month in the house. So far, so good. Our second time using it was for our AC. A chip in there fried, and they were helpful. I wish we could have gotten them in there sooner because it was really a rough time but the guy came over when he had a moment instead of waiting for the appointment, checked it out, let us know what was wrong and went to go give us a quote. He had told us what the part was. So, my husband found it faster. We contacted him when we got it and he came right over. So, it worked really well.

I've had American Home Shield for three months this time but I've also had them prior to this and they were good then too. When I had a claim for the oven, the tech that came out did a good job. He was very professional and he got the problem fixed. It was all good.

We had a leaking problem and the flush continued. The technician changed some parts and stopped the leaking.

My last claim was for my washer and the contractor that AHS assigned said they couldn't get out for almost a week and a half. So I called on a Sunday and said, “You need to reassign it to somebody else and get somebody out here.” AHS was able to get somebody out the following Wednesday. I've also had problems with my sink and every time they send someone, they replace things with inadequate parts. I've called them five times the last couple of years and they put piece of crap parts in. The last contractor who came said, “Just go out and buy one and we'll put it in. Because they put in subpar parts.”

My fridge ice maker wasn't working and the dishwasher wasn't draining. The tech took two weeks to come and he assessed the problem. He needed to order a part and he came back four weeks later. The total time was over a month whereas if it was a handyman, it would have just been within a couple of days. But it's fine as it wasn't an emergency type situation. Also, the call-out fee, if that was a little lower, that would make it better. So far, AHS has been good.

We have owned some other apartments and we have our own list of contractors that we have discovered over many years of maintenance, and Home Shield is the only warranty company we've ever dealt with. Sometimes, the English takes a little patience, and it's been difficult because a lot of the telephone people are in the Philippines, and we certainly respect that. We love it that they can work from home, we can hear the chickens in the backyard, and they’ve been embarrassed when we ask them that. We appreciate the fact that they have a job.

I'm kind of dissatisfied with American Home Shield with the things that aren't covered and some of the rules. I would place an order to go look at the kitchen sink and then, while the person's here, they may notice that some other related plumbing issue was going on and AHS won't allow the vendor to take a look at that while they're here. They say, "Oh, you have to make another ticket for that and it will charge you another service fee." As far as the vendors, some of them are great, professional, efficient and get the job done. Some of them have left me worse off than when they came.

The service of AHS was satisfactory. I had a dishwasher repair. It wasn't too long a wait for the schedule for the initial repair. They had to put in for a part and that came in sooner than expected. But the tech came back out, found out that it wasn't that part. It was the board and the whole thing was unrepairable. They gave me a choice of dishwashers and I picked which one. It was delivered here to the house. But it was a month before anybody could come and put it in. They came and installed it and it's working. So I'm good. It was just a long, drawn-out process.

American Home Shield gives excellent service and their contractors are always top-notch. They've always been very good, on time, and courteous.

The unit needed Freon. But the guy who come out the first time didn't have any Freon in his truck. So the contractor had to make about three visits before we got it resolved. My biggest issue with that is having Home Shield and I still had to pay them for the Freon. I ended up spending $100 to have Home Shield dispatch someone, and then when they came, I ended up spending another $230 for the Freon. So I wasn't happy about that.

The contractor solved the issue when they came out and the coverage with American Home Shield was good. I’ll recommend them. Sometimes though, the price increase is dramatic. Annually, it was 5%, which was reasonable. But all of sudden, it was a 30% increase for one year. If AHS can maintain the price, that'll be good.

I had an electrician come out to fix an electric issue. He told me it was a loose wire. But 30 days later, it started doing the same exact thing. They need a new switch, but I have to pay another $75 to do it. So I haven't done it yet. But when the microwave handle broke off, it was good. The techs fixed it.

I had three issues. There was an issue with my washer that had an odd smell and then my dishwasher as well had an odd smell. The biggest issue was the fridge not dispensing water and ice. The guy replaced the little clicker thing. It worked for a little bit. A few days after he came out, it stopped dispensing water and ice again. He came back out the second time to look at it again. He said it needed a new part, and that he was gonna order the part from American Home Shield. But I have not had a call from either American Home Shield or the company, Exclusive Appliance Repair. I've not had any response on when I'm going to have water or ice in my fridge, which has been very frustrating. When I submit my claims with AHS, I do them online. It’s the only semi-efficient way. If I do them on the phone, it's terrible. The contractors that AHS has sent were all crap, too.

My air was out and I had my grandkids so I called American Shield. A technician texted me and let me know they will be out to check the problem because they understand the problem was no air. When they came out, they checked out the unit and let American Shield know what the diagnosis was. They wanted to send someone back and make another diagnosis on something else. This was Baker's. When they texted me who was coming to fix the unit, the guy in the backyard had taken the part loose and put it on there. But he couldn't do it because American Shield put a hold on their approval. Even if they sent him how much the bill was gonna be and they still wouldn't give approval for it.

Every time there's something that happens at my home, a vendor comes out and there's $1,000 worth of changes that they need to make to do the job. When I contact another plumber and they come in, they say, "No. They don't have to do all that. They're just trying to make extra money because they're doing a warranty job." I've had that happen a number of times. I recently had it happen with the air conditioner. The guy went outside, came back in, and said that my outside compressor wasn't working. It was going to be $900 to fix that. But it was working before he got there. After he left, I went to the capacitor area. The capacitor had been tripped. I pressed the button back in and everything started up and ran just fine.

We had a pipe bursting. A technician came out and he was good. He started it right up. I like keeping American Home Shield because we spend less on repair.

Three power outlets were out of order. I called American Home Shield and they sent Budget Electric out. The guy who came out did a great job. AHS has been pretty good. I would recommend them. They get the job done.

The garbage disposal was leaking. Somebody came and they got the garbage disposal changed. The claims process with AHS is simple and pretty cool. I pay whatever the minimum I need to and that's about it. The contractors they have are pretty reliable. They come in and I never had an issue. The customer service is also good.

We had a plumbing issue and American Home Shield sent Nussbaumer Plumbing which took care of everything. The gasket for my toilet was weeping water when flush out into the flooring. They lift it up, threw a new gasket down, put the toilet and all that back together, and we're back in business.

The hot water on my kitchen sink was constantly running and it would saturate the whole top of my sink. I called the home warranty company and told them I needed a plumber. I always take American Home Shield at who they offer. If it doesn't work after I'm done and if they're not nice, I make a call back to American Home Shield and tell them not to ever send to me again whoever they sent out, whether it be a plumber or an air condition or appliance person. I've had that happen and they've never sent the same one back out that wasn't good. On the other hand, the guys who came to do my sink could always come to my house. All in all, I love American Home Shield and I would recommend them. Every time I've called them, they've done nothing but stand by me, take care of me, and I've never been disappointed.

About 2 month ago I filed a claim with AHS for my tankless hot water heater. A plumber contacted me in a couple of days a scheduled an appointment. It was determined that the water heater was leaking and needed replacing. AHS concurred with the replacement of the water heater. The plumber failed to turnoff the water heater power and to turnoff the water so it would not leak. I was told that I needed to pay $1250 to the vendor before they would order the part which I did. I contacted both AHS and the plumber to inform them of water damage occurring to the interior of my home neither would accept any responsibility. The water damage drywall causing mold to appear on the wall and baseboard.

I got a letter yesterday from Front Door. It said that AHS didn't cover my problem because it wasn't normal wear and tear. The first plumber thought that it was a broken mainline through the air conditioner. I don't know how the first contractor came up with that because that was not what the problem. The second people that AHS sent out, the guy just blew some nitrogen through the drainage PVC, and it stopped leaking. There was debris in there, probably dirty water buildup. It works fine now.

In the past, I have done a claim over the internet, but this particular time, I did it by phone and it ran smoothly. When the American Home Shield rep took my call, she asked me what was going on and then explained to me, “Sorry to do this to you, but that's actually two different claims. The HVAC and the refrigerator.” I said, “Okay. I can understand that.” She said, “So short of you paying the deductible on each one, we’ll take care of you.” I didn't mind it.

My pool heater wasn't functioning and I'm not technical, so I put a claim in. I got the information on the repair company and their phone number, and the repair guy who came was very professional and timely. Overall, I would recommend people to get American Home Shield.

The contractor couldn't get the part for the washing machine and they couldn't repair it. So we took the cash out and we bought a new one. It was very good service. The claims process went very smooth. Overall, American Home Shield is prompt and they send out good people to repair. We're really happy with them. I wouldn't have any other home warranty.

We had a claim for the old house and the guy came out and fixed the problem. It was a pleasant experience. We also got American Home Shield on our new house and I'm really not happy about them. We had a problem with the dishwasher, and they said that our account is not active until November 3rd. But I was told by the agent when I originally re-upped, switching from one house to the other, that my account would be active and that I can make a claim if I needed to.

We had a motor go bad on our air conditioning unit. The service worker took about 32 hours to come to our house because of the time of the year. It was still warm, so a lot of people were having air conditioning issues. Within about 45 minutes, he disassembled the unit, replaced the part, and was done without any hiccups. Any time we had an issue, American Home Shield always handled it professionally and fairly timely.

The air conditioner had frozen up. The contractor came out and they did the work that was needed. When we sent in the claim, American Home Shield had a quick response and we were very pleased. Everything went smoothly. The man that came out knew what he was doing. He was very pleasant.

The master bedroom was not getting cool. We would have to drop the air down to the lower 60s in order to get some coolness in our bedrooms. So, we called, went through American Home Shield to get Air Majesty, and they came out. The guy said that he had put Freon in the system and that it should be cooling. The next day, it was still not cooling. That was when I called AHS back and the tech came out and he did a more extensive checking. He said that there was a problem with the ducts in the upstairs attic and it wasn't something that was covered under the warranty.

I had a downdraft fan that wasn't installed for my oven. So, I had to have that installed. It was a two-man job, so the contractor that American Home Shield sent had to come back twice. The oven works great. I'm currently waiting for an air conditioner issue to be settled, but that's just waiting of parts. So, once that part gets in, the contractor will be able to come in and fix everything.

My whole system went out and it flooded the downstairs unit. It happened on September the 29th. When you call American Home Shield, you make your payment and they say they would send out a person. The process is easy but it's a long time waiting. I received an email saying that a certain person would come out for my claim and that there was a little queue at American Home Shield. The contractor then gave me a call.

It's easy getting through to file claims. And I have called American Home Shield a few times just to do annual kinds of stuff. There was one company that took a little longer to respond. But usually, they respond within a few hours, let me know that they’ve received the request and that they could get out there. Usually, they were able to get out within 24 to 48 hours.

My dryer was vibrating so badly that it was practically walking out of its spot. We had a bunch of issues. The contractor sent us multiple text messages that they were going to come out. It was very confusing. Then, we were getting text messages from two people. And so, my wife thought one was coming out and she cancelled it. Then, she contacted the other person and they said, "No. That's the person who's coming out." Other than that, we've had a good experience with AHS. The tech ordered the parts which came to my house and he put them in.

I called AHS when the garbage disposal was not working. It went very smoothly. The contractor was great. Everything works fine now.

I have peace of mind knowing that most everything I have is covered with American Home Shield. I can call them and they can take care of it and have it fixed. I've got a much small monthly payment that I can handle and budget for. My pool pump had gone out recently. The technician came and found the problem and fixed it without any issues. The fee was $75 to have them come out and fix it, whereas the other company that does my pool service would have been $125 for them to show up, so it's very reasonable.

There was a clogged air conditioner drain line. I submitted a claim on the website of AHS for it. Their website is fine. The tech that came out was very professional and good. It's now operating very well. I've recommended AHS a couple of different times to neighbors and folks that have talked about home warranty companies that they've looked at.

Sometimes, the claim submission process is really easy and everything goes smoothly. Other times, like with my refrigerator, nobody seems to be able to figure out what to do to fix it. There have been at least 11 people. So, it has turned into a nightmare. Jones came out and they were wonderful but another one named Michael was like, "We don't do Freon. You need to have somebody that does Freon." So AHS sent another contractor and they thought they had the refrigerator fixed. They replaced some of the tubing and that didn't work because it died again after five weeks.

I've had a couple of issues and those have worked out just fine. I love the guys from Busters Appliance Repair. They're very professional and they take care of things. When my dishwasher wasn't working, the tech discovered that it was because the plug wasn't pushed in all the way. I'm happy that I have American Home Shield. It's a great thing to have. 75 bucks is nothing in comparison to their replacing something that can't be fixed.

When I submitted a claim with AHS online, someone reached out to me in a day. I had an air-conditioning-related problem. I was out $75 to find that out. Air Majesty came out.

My dishwasher wouldn't clean the dishes. I wouldn't have been able to fix it. So, the tech took it all apart and he took care of whatever it was. I was impressed. I've never had somebody take stuff apart like they were supposed to when they're working on something to find out what is wrong. I called American Home Shield several times. I was getting aggravated but after the tech fixed it and I watched him fix it, move around and do stuff, he did a great job. If anybody ever needs a reference, he's your man. That claim he did was the best thing I ever did with Home Shield.

I'm not happy with American Plumbing at all. The hose was leaking in my kitchen sink. The tech replaced that, that's fine. But now, my sink is broken. He damaged my sink. The second thing, I wanted all three toilets checked because they all flush strangely. He determined there was something lodged in one of them. But I know for a fact that it was just a normal clog. I told him "Can I try to flush it before you determine that there's something in it?" He said, "No, there's no need. There's something lodged in it. I can't repair it. It's not fixable." American Home Shield denied my claim because of this. But the next morning, I went to flush it and sure enough, it flushed.

Our refrigerator was leaking from the bottom. It was the freezer side and it took a while to get the part, but it got repaired. Everything was great. I don't like American Home Shield's automated service though. I'd rather talk to someone to get the claim started, because sometimes the machine doesn't understand. When we say something, they'll get something else and that's a pain. It takes a little longer.

I needed a repair for the refrigerator and also for an electrical system in the house. The technicians were very courteous and professional.

If I have any issues with anything, I can reach out quickly and American Home Shield gets somebody to respond. That peace of mind is what I like the most about them. Most of my experiences with them have been with my AC unit, that they've sent out Beaches Air right away. They looked at the issue, then took care of that piece of it. It was a motor that ended up being broken, so they replaced it for us.

We had an open leak that needed to be sealed off. I had a toilet that every time I flushed, it would flood right in the gap between the tank and the toilet bowl. And it turned out to have been a bad seal. The tech came out, looked and said, “Yup. We can do this. It qualifies.” He was upfront. He explained exactly what was going on. Did a thorough job. I asked him about something else about that and he said It was not something he could help me with. Because there was a problem with the faucet that fell outside the scope. So, he was very forthright about what worked and what didn’t, and was very good about taking care of what worked. American Home Shield is great, easy to work with, and does a good job. I liked the contractor they sent out. I would consider using them again for other plumbing stuff that is not related to home warranty.

The contractor came out and repaired the shower faucet. I was very happy. They were always professional and friendly. I'm happy with AHS. It's not too crazy on the deductible so it seems good.

There was an electrical failure that led to our refrigerator not working. I did a claim on American Home Shield's website and although they had a lot of choices, maneuvering through it was not hard. I ended up clicking the wrong button so there was a little confusion with the nature of the issue. I clicked the thing for a refrigerator repairman when I should have clicked the thing for an electrician. The guy who came was all prepped to fix the refrigerator but it turned out the problem was not in his zone.

We've used them a couple of times on the contract with plumbing issues. Submitting the claim is not a lot of fun. It usually gets to a call center in the Philippines and there's a language barrier there. Our tenant had an issue with the toilet. They really liked the contractor. They were very professional and easy to schedule. AHS is good value for the money.

I've had six repair calls to American Home Shield and two of them were not very good. But the most recent was when the microwave stopped working. I filed a claim online and within 24 hours, someone was in touch with me. They’re still working on the parts, though.

Our AC completely stopped working randomly one day. We reset the stuff but it didn't work. I then called American Home Shield. The tech who came did a reset and it started working. After like 20 minutes of tinkering, he figured it out. He was able to get the unit rocking and rolling within an hour. He ended up replacing something that is very common on AC units. Everything is working well now. American Home Shield is great overall and their claim process worked. I can fill it out online and pay right there immediately. They then bring someone out effectively and soon. I would recommend this home warranty to folks, especially as new homeowners.

The opening and closing of the garage was intermittent. Also, when we pressed the button, the pad just wouldn't work. We filed a claim to American Home Shield via their website. It was very user-friendly. I got the email from American Home Shield that Ace's would be the company. Then they started communicating with me, sending me emails and text messages, letting me know when they would be here or what was a good time. We spoke to confirm the time.

I’ve had American Home Shield out several times and they've been great. I can submit a claim either by computer or by talking to a person. It’s a very simple procedure and they've always been on point and respond right away. They send me an email telling me who the contractor is and that they would reach out to us to set the appointment up. The last time I did a claim, it was the heat and air unit. A couple of times before, I had a washing machine that was giving me fits and the guy had to come out three times, but American Home Shield didn’t charge me the deductible. They were very good about that.

Mr. Rooter did a good job. I had the deal where the water comes out, and I had that broken off and it was stopped up. So, the repair guy cut a hole in the back where the pipe was and cleared it out. It didn’t take him any time at all.

I had water pipe damage. American Home Shield found a plumber to fix my leak, they did their job, and I appreciate it. The tech dried all the water. It took a few days, but they came by and checked on it every other day.

Whenever we need something and something breaks, we call and American Home Shield schedules something to get it replaced or fixed. It has worked out well. Recently, we had a claim for our central vacuum and that was excellent. The guy that came from the company did great work, informed us they had to get some parts, and he rescheduled. All in all, American Home Shield is good to have. There have been years that we haven't needed it, so we look at that as money we wasted. Conversely, on times we've needed it, it more than paid for itself.

Our AC was frozen on the outside. The service guys who came out were nice. They had to clean something in it.

I had an AC problem recently. The claim process of AHS was good. The technician was wonderful. He double-checked everything. He resolved it that day. I've had other claims over the last few years, as well. For bigger expenses, having AHS makes it more manageable.

The AC wasn't working at all and when Complete Air Mechanical came out, it was just the fuse that they turned back on. They were supposed to troubleshoot it and see why the AC wasn't working. The tech said that the air handler wasn't on. He went to the fuse box and turned it on. The second trip he came out and he opened up the air handler, he saw that there was a short in one of the wires and he said that was why the fuse went off. Then, he said my compressor wasn't working. He told me they will order a new compressor. We're just gonna buy a new air conditioning unit and put it in so that we don't have to keep going through this.

Everything's fine with AHS's service. So far, so good. Our washing machine broke recently and the techs who came out did a good job.

I had a claim for the dishwasher and it was a fiasco. The vendor that American Home Shield used had more excuses than can you name. They came out and said they couldn't repair it because there wasn't a place to get the parts. I told them I'd call American Home Shield and they said to go ahead and get a new one since they couldn't repair it. And they set it up for the techs to come back and install the replacement. When they came back to me the day of install, they told me that they do not install, all they do is repair. But they're plumbers so I told them that they can install. But they said that their liability insurance would not let them install. I've been in construction for over 45 years and this was the first time I've run into this problem.

I had a plumbing issue. I was putting in a new faucet in the kitchen sink and somehow, I couldn't get the hoses to go back on correctly. Pipes had also come loose. Discount Contractors came out to look over my hot and cold water hookup and got it hooked up corrrectly. AHS service has been beneficial to me. It saves me money and they got a quick reaction. Their deposit is a little steep, though. Because if I call a plumber up or anybody, I automatically pay a $100 deductible. If I'm paying AHS on a monthly basis, I don't think I should be paying $100 deductible. I should be paying less than $100. They also don't notify me when they haven't gotten the monthly payment. They only notify me when it's late.

American Home Shield has saved us millions of times. They just recently replaced our pool pump, and that's a huge expense. And we got the pool covered. Besides sometimes the wait time on the phone, it was great. Because we only had to pay the one deductible and AHS kept sending the contractor out until the problem was fixed.

About 16 years ago, the floor furnace of the house we were getting ready to sell quit working. The contractor that AHS sent out said they didn't make the furnace anymore and they couldn't help us. I hated AHS all this time. But I like them better now. When I called them, they got back to me in less than five minutes. They told me what was approved and what wasn't. Then they arranged for a contractor. The technician came out and fixed the garage door. He was excellent. He's 26 years old and a wise man in his own time.

Technicians had to replace the heating element of my AC. A guy came and found the problem within 20 minutes. It then took two days to get a part in. A second guy came in three days and it took him about an hour replacing it all and getting the AC to come up. With American Home Shield, I like the ease of getting something replaced. The one thing I had a problem with is there were some companies that didn't service me. It took a couple of different calls to get the right person out to my place. American Home Shield's list needs to be updated of who actually takes American Home Shield.

My heat pump stopped working. AHS' website was pretty quick. They sent me an email letting me know that a contractor had been assigned. I had worked with the tech often because I had been having a lot of problems with my heat pump. So, it wasn't ever like a surprise someone else was coming. Everything was great. He replaced my indoor and outdoor heat pump unit. Also, he replaced some of the ductwork, but I paid for that out of pocket. AHS is much better than my previous warranty coverage that I had with a different company.

I had claims for my refrigerator and sink and both technicians that came were excellent. It's a great help having American Home Shield.

When I had a dryer break down, I did a claim over the internet and it took a day for American Home Shield to respond then it was a week before the repair company was able to come out. We first did a phone analysis and looked at it that way then when they got here, they replaced parts and found a couple of other things in the process. They had to order some more parts and replace them. All in all, it took two weeks, but I understand. They had wait for parts to come in then schedule around their other schedules. It was reasonable enough.

I was selling my house and the inspector for the buyer pointed out to me that two of the eyes on the stove did not work. I had to have it fixed before closing. When I sent the request in, American Home Shield sent me a text saying that they would be 10 more days before they could have anybody there. The repair guy came out eventually on the 30th and he managed to, so called, fix it. I wasn't cooking because I had to have the kitchen cleaned and I didn't want to mess up anything. It just so happened that on the 5th, I turned the stove on and it didn't do anything.

I had an issue with my washing machine and a tech was quick to come out. This was the second time that American Home Shield called him to come out. He was with Better Baker and his company was a good one. The people that came before didn't come out as quickly. Their tech seemed to have a problem understanding what I was trying to tell him. I always stick around and try to learn things. I was trying to tell the tech what was wrong exactly. I also had a tech before that came for my air conditioner and he didn't listen.

The water in our sink wasn't going down and it was backing up whenever we tried to use the dishwasher. I called American Home Shield and told them that. The phone conversation was only a couple minutes long then they texted me the repair man's contact information. It's easy to get in contact with American Home Shield and to make appointments for things to be fixed. It was also a lot quicker than I thought it was going to be, so we didn't have to deal with the problem for very long. The repair man was good. I had a lot of additional questions and he was able to answer them. He also told me things that I should do in the future in case this happened again, before I would have to call and someone would have to come out and try to fix it. It was helpful.

I'm a first time home buyer and I got in my house almost two years ago. If I have any problems in my home, I can call my home warranty and they fix it. I haven't used them except for this one time though. I put in a claim for a leakage in my ceiling and the process was fast and fair. I work out at Seattle and my mom was there while the service was going on. From what I understand, it's taken care of, but it has to have some patchwork. I left it like it was to see if it leaks later on, and we'll go from there.

When I had a stopped up drain, the warranty gave me someone to call and I had someone out within a couple hours. The repair people did it fast too. I have no complaints.

I've heard sometimes, it’s impossible to get quality work with a home warranty, but I've been able to get work done with American Home Shield. They've been very helpful and I saved money.

Third Generation came out for a leaky showerhead. The service was fine and everything is working good now.

When I call American Home Shield, they react really, really slow. Every time I have to get an expensive bill, they have to argue about it, and they deny it and then I have to justify it. On my water heater claim, they covered it after I tried to sue them for breach of fiduciary relationship. Half the time they don't want to pay what they say. But it's okay. I put them on Twitter and Facebook, as much bad publicity as I can. They should be more proactive with their customers. They should follow up once something got done. But Plumbers, Inc was good. It was an up to code plumber.

I've been in and out of town. When I was in town, I had several things taken care of and the providers did a good job. One of the items was a leakage in my washer and dryer and I didn't have to worry about that while I was out of town. The people that did the servicing came out the same day. I really liked that because I explained I had to go out of town to take care of my brother. I'm very satisfied. In terms of warranty though, I'm very disappointed. I'm still having an issue about my air conditioner and prior to when it stopped working, it had been less than a month when I had it inspected for the summer.

I had an issue with one of my outlets. So I had to contact AHS to have somebody come out and check it out. The tech that came out was very professional and business-like. He was here within the appointed timeframe. But the timeframe was really wide, so I wasn't too happy about that. It was an eight-hour window. I would prefer that it'd be a two-hour window of estimation of when they would get here. But it worked out fine.

We've been with American Home Shield for a while now and I like that it has been convenient and easy. Recently, the air conditioner was broken and leaking and when I filed the claim with American Home Shield, it was close to the end of the week. The repair man came out the beginning of the next week and considering with COVID, it was quick. The repair man fixed my air conditioner and he was really good.

The rep I spoke to was awesome. One of my toilets kept running. The contractor called me and let me know they were coming. The tech had to change the inside plumbing because the rubber had worn out. That helped very good because my water bill had gone sky high. AHS is excellent. Every time I call they're right on point. The only thing is that they're very expensive.

The system thermostat was going on and off. I filed a claim through the app and then I was told who the vendor would be. Ace Heating & Cooling called me the next day and gave me the time frame for the appointment. They came out and they had to vacuum out the pipe. Water was building up in the drain and it was causing a sensor to trip. It fixed the system and the system is now working appropriately.

The evaporator of my refrigerator was clogged up. National Platinum Service came and cleared the clog. The tech knew exactly what the problem was. He addressed it, and then the water leaking stopped.

I called up the home warranty company for a leak and the repair man who came was efficient. However, it wasn't covered because it was in the sprinkler system. Still, I'm satisfied with everything so far and I’d recommend American Home Shield.

American Home Shield's claim process is great. When I schedule an appointment, people come out and take a look at things. It's just that, in the situation wherein my InSinkErator garbage disposal stopped working, they should have replaced it first because it was over 10 years old. The first time somebody from Budget Rooter came out, they used an Allen key and turned something underneath the garbage disposal. It started working, but in a month, it stopped again. We called then they came, did the same thing and got the garbage disposal rotating again. Clearly though, there was an issue with it. On the third time, the individual who came got a new part out and just replaced it. It was done in a couple of hours. However, if I count 125 bucks every service, it will cost me the same for a garbage disposal and the $100 installation.

American Home Shield's claim process was simple. I had a claim where techs had to replace a switch on the stairs. The job was finished in one visit. They were very professional and nice.

I have a dual-zone home and one of the capacitors was blue on the primary unit. Technicians were able to be here the next day and they were on time. They were nice and they got the problem fixed quickly. Everything is working well now. I replaced that capacitor out of pocket twice and I used American Home Shield once. They got $400. The couple bucks I pay monthly on AC alone is a worthwhile investment considering they're older units.

Our Realtor likes American Home Shield and we've always stuck with it. We've had it in the last five homes we've owned. The claims process is seamless, and the repair people come out and do a good job. Recently, they had a tech repair our dishwasher and that person was polite.

I had made an appointment on the last Labor Day weekend, and no one followed up. I told American Home Shield about it and then they sent me a company that was not providing service anymore. They finally gave me someone that came out the following week. But it was just odd for them to send me a company that didn't have a vetted number or a company that wasn't working. It threw me off. I stopped the service with American Home Shield because I'm getting ready to do travel work with healthcare, so I won't be here. Other than that, everything was fine. American Home Shield needs to make sure their contractors are still willing to provide the service.

I submitted a claim with AHS because the AC had iced up and was not cooling. The tech came out that same day. He was very nice. He did some things and then he turned it on, but it was still blowing warm air. He went outside and came back in to tell me that it was low on Freon and that he was going to need to put 3 lbs. in. He also said that the coils were leaking, and that needed to be replaced. That I also needed a whole new AC and that he was going to go ahead and put the Freon in it, but he couldn't guarantee how long that was going to last. American Home Shield will only pay 10. I got hit with another $255 on top of the $75 service cost. It started to cool on a Wednesday but by Friday afternoon, it was blowing warm air out again.

We like American Home Shield's coverage. We also like the convenience. It's very easy to make a claim on the phone or online. We had a low water pressure and we didn't know how to take care of it. The process for getting someone over was smooth, and they took care of it quickly. So, that was nice.

The garage door's chain was all messed up and it wouldn't go up. Something in the gears beside the motor was the issue. And when I hit the remote of the other garage door, it would open up the other one. The contractor was a good vendor. Usually, when I deal with home warranty companies, it's slow. But American Home Shield has really good service.

I heard rave reviews about American Shield being good. But they have vendors like Island Mann Plumbing that has really taken down the face of American Shield. I also didn't have any problems with Island Mann until something happened to my bathroom. It’s not flooded but water covered all the floor and it leaked down to the second floor. A supervisor came out and looked if there were any damages. The guy turned off the thing at the manifold to turn the water off upstairs. But when he turned it back on, it started gushing again.

When I needed a quick dryer repair, the process was super smooth and easy to do and the repair man was very professional and quick. That's the only claim I've had to make so far, and it went great. American Home Shield's cost is very price efficient too.

It's pretty easy to get things scheduled with American Home Shield and Hicks Plumbing has been really awesome the two times that they've been out. One time, they came to fix a leak in the toilet. They ended up having to replace it and they had to order it. It was done within a week’s period.

The guy from Hopwood Electric came out and fixed the doorbell. He added a new control panel, and was in and out. He was informative.

I'm okay with American Home Shield's overall service but it's inconsistent. Sometimes they don't know what their contractors are doing and what they're doing. I had an issue where the contractor says one thing, AHS says another and nothing gets done - especially on a recall issue. The contractor came for the initial ticket and fixed it without going back to Home Shield. But he didn't fix the subject. So, I called them out again and said what was wrong. When they tried to get in touch with Home Shield, they said they needed to get a recall ticket. It was about a week being stuck between the contractor and AHS to get the problem solved. Presently, I'm waiting for the contractor to come from a ticket that was issued over two weeks ago. And that’s with an AC as well and it's been hot recently.

I used their service when techs had to replace my garbage disposal and fix a running toilet. They scheduled me right away and came immediately. They were very cordial. I'm moving and I plan to call American Home Shield and cancel my current policy then order another one. I would love to be able to transfer my policy.

The contractor came out and I had the expectation that they were going to give me an estimate on some things that I had asked about. But I never heard anything from American Home Shield. I had two different people come out for two different reasons and never got any follow-up from them on how to solve the problems that were presented. So the people that come out are great, but American Home Shield sucks.

Everything was great with my recent experience with AHS. My oven had gone out. The board detonated. Then, the cooktop, there was something that the tech had to replace in there because the igniter would go off. AHS responded very quickly. It just took a long time because they had to order that board. It took a little more than a month.

The oven wasn't working and I called Home Shield to have someone check it out. The technician came all the way from the other end of Jersey, which is like a two-and-a-half-hour ride for him. I don't know why they did not pick a technician within the area. When he showed up, he was very impatient. He did not want to come back and follow up with anything else. He said it was a part and he ordered it.

I've been with American Home Shield for the last 20 years and have been happy with them. They've been good to me and I would tell others to definitely get them. When owning a house, you could go bankrupt. In the first few years of my house, I did not know about American Home Shield. I went to over $20,000 worth of expenses 20 years ago without knowing that I could have returned that instead of throwing it out.

I had a water leak and the service people who came out solved it that day. But within a couple of weeks, they had to come back because the issue presented itself again. When they were here, the unit wouldn't leak and it hasn't leaked since then. I had other claims in the past and those also went well. American Home Shield has been great. A good thing about having them is having repairs taken care of without the bulk and cost to get the repair done.

If something goes bad, having a warranty is convenient and I don't have to put out the big expense. When my dryer was not heating, everything went fine with my claim and the repair man was good.

I had a leak in my kitchen and one in my bathroom. The repair people were very nice and they went through their business professionally. Everything worked out okay on that. They resolved the problem that day as they had the parts that they needed. I'm glad I have American Home Shield.

I've never had a home warranty before, so I like the ease of filing a claim. When my garage door springs broke, the repair people came in very quickly and replaced it. They were very professional gentlemen, and I'm very happy.

When I have a claim, I always make sure to ask American Home Shield for the name of the company and their phone number. Because if you don’t ask, you don’t always get that information. Most of the time, the contractors are very good. We've never had to call anybody back. Everything has always been good. American Home Shield is a good company.

My last claim with American Home Shield was for my stand-alone freezer and the microwave was right before it. Both were handled very fast and efficiently. With AHS, you’re not on pins and needles thinking what’s next. Because if something goes wrong, you know that you have them. I've called them about plumbing at least four times. I’ve had nothing but good experiences with them. When I moved in the house, a friend of mine sent a plumber out to my house who did absolutely nothing and charged me $200. I later found out from someone from AHS that it was not a plumbing issue but an electrical one. It was the AC/DC port and all he did was push that to turn the Jacuzzi on in the master bedroom.

American Home Shield has been good to me over the years. Back during the summer, they helped me put in another AC unit. Today, techs are bringing in a new stove and I'm gonna be all set for the winter. The only thing is I had a major repair and that set me back a little bit. American Home Shield said they didn't cover some of the parts that we would be needing to bring things up to code. The doors that I had were not up to code either and I had to replace all of that. I was out of pocket at least $2,500 and that hurt. I thought I had better coverage but I didn't. But I anticipated the expense that I had to go through to get up to code. This one just blew me because it was unexpected. Other than that, American Home Shield did a fantastic job.

The AC unit stopped working. The internal blower was still working, but there was no cold air coming out. So, we contacted American Home Shield using their website and did a service call. The next day, we were contacted by the air conditioning company and they were out very quickly to take care of it. It was also simple to get through to AHS. The website's easy to navigate and I have noticed that you can create more than one service order at a time if you want to. So, it seems pretty intuitive and I'm happy with it. We've done two claims so far and both have been for the same air conditioning unit that we believe is on its last leg. In both times, it was for same problem and we got the same solution. The two service technicians who came out were from different companies but they had the same quick response rate and were both very helpful.

I have a winter home and when the company looking after that checked the house and the air conditioner wasn't working. They called me and I made a claim. I called American Home Shield and the process was somewhat difficult because of the wait time. Gibson was the contractor given to me and they were to contact me. They were to come out and do the service. The job was done and the air conditioner is fine. It was a satisfactory experience.

Our garbage disposal was leaking and we had to have it replaced. The guy that helped us out and did all that was excellent. His name was Chris and he was very professional and personable. Chris was a good person to be around and I would want him to come out again. American Home Shield has been excellent and it saved us a lot of money. They always send out good people to take care of our stuff and the turnaround time is really good too. A lot of warranty companies aren't like that.

Our dishwasher had a problem. The tech found what was wrong and ordered a part yesterday. We're still waiting. As long as AHS does what they say, I'm good. I'm still with them. If I didn't think it's worth it, I would have left.

My dishwasher was not draining. Also, when we came back from vacation, my microwave was making a loud popping noise. We got through to American Home Shield after a 10-minute wait. When I got through, the experience was easy. They gave me all the information and when the tech was on the way, they called. The first time, we did a video conference with a company so they could see the problem and have an idea of what they're working on. The guy got a picture of the model number that I was acquiring. The tech came in a couple of days later and he knew what he was coming to look at it and he had some parts already for one of the items. The other parts, he had to get a closer look. Now, the dishwasher and microwave are working. For the refrigerator, the item is not covered so we have to try to order the part and go from there. I was satisfied with the company and dissatisfied with AHS as well because we've had them for 15 years now.

It has been a really rough year with American Home Shield, but in the past, it's been wonderful. This year, the service has been slow and I'm hoping it's because of COVID. When my washing machine stopped and wouldn't drain and finish the cycle, American Home Shield initially signed me up with GE and it was going to be two weeks. I called back and Tech-Tonics was able to come out that day. They repaired it that same day and it worked for three days then something burnt out. I had to call back, and Tech-Tonics came out the next day and fixed it. It's the second time I've used them for something and they were great. I wish they would come every time I had something.

The heating element of our dryer in the laundry room went out. We've got three adults and a child so we've got quite a bit of laundry on a weekly basis. I needed the clothes to be dry. I went to the American Home Shield app to make a claim and they already had my account number. That made things very easy. I got a template response stating, "We've opened the case and you'll hear from a contractor within the next however many hours." I got an email and a phone call from their third-party contractor. I provided the model number of the unit. Their tech came fully prepared with the part that he needed. He was in and out in less than an hour. Now, the dryer is better than it was before. American Home Shield is worth every penny. It pays for itself after the first repair.

I called American Home Shield as I always like to talk to people live. I was surprised that I was able to get American Home Shield on the phone as quickly as I did. Normally, it would be a very long wait. I placed an order for someone to come look at my washer because the inner tub had separated from the outer tub. Whatever held it together came loose. There was rust, glue, and dirt in the tub. It was horrible. I destroyed 12 designer whites and had to throw them in the trash because they got so stained.

A pipe was leaking from my air conditioning unit. American Home Shield gave me the repair company's name. The folks called me and told me what the tech would be wearing and when he would arrive. He was awesome and very knowledgeable. He didn't get bothered when I kept asking questions. He did what he was supposed to do and kept me informed throughout the whole process. Now, the AC is cool and everything is fine. This experience was extremely great. American Home Shield is a hit or miss but get it still. It's definitely value added.

I went through the app of AHS to submit a claim. Then I chatted with a rep of AHS. It was nice. We were having a disconnect through the chat, so she ended up just calling me, which made it so much better ‘cause we were on two different pages. Then after she called, we got on the same page. She put in my order to have the tech come out to look at the unit. The tech that came said that my Freon was leaking. He said that I had to put another order in order for him to come back out.

The refrigerator was leaking. I called AHS and got all the information via the phone. Everything was very easy and the contractor they sent out was very good.

Ever since we bought our home, American Home Shield has been great. We had some issues with our pool. I called them. S & G Pool & Spa came out and fixed it. It was easy-peasy. They're incredible. AHS sent them out here one time to work on our pool and ever since then, we have them service our pool. I always contact AHS by phone. I've done internet before, and I didn't get a fast enough response. I like the personal touch better.

I ended up having three guys to do the job on my AC claim. The first one came out, said it was a thermostat and he replaced that. About three days later, the unit quit again. Another guy came out. He got into the air handler and said that there was a short and he couldn't work on it because Orange County Utilities had an Energy Saver module hooked up, which I have hooked up to both air conditioners, both hot water heaters, my pool pump and so on and so forth. He said he couldn't work on it until they come out and unhook it. So, I had to get Orange County to come out and unhook it. I was out of town, unfortunately, and he also told my wife some stuff such that energy saving unit wasn't good for the air conditioner. Another guy came out, serviced the unit and said there was a short in a line going out to the air conditioner unit and a possible short or a bad circuit board.

American Home Shield has been great every issue. I've had some work men sent over within two days. While they were minor, the stuff was fixed and I didn't hear anything from AHS. So, it seems everything gets approved. The techs are very informative and on time. I've had some big appliances go, and AHS has replaced them with equal or more of value. At this point it's hard to find people AHS can get out quickly. There's a lot of work going on in Austin where we live. And with the people that AHS has, they are usually there within 48 hours. Because they are not there to sell AHS' services, they are there to fix it. So, that's always nice.

My hot water heater wasn't getting hot and when I looked in there, the light wasn't on. I submitted a claim and American Home Shield sent me my claim number and the number of the vendor that was going to be coming out. It was excellent with the contractor, Bestway Mechanical, but it was mroe than 24 hours before they came out. When you have something as critical as no hot water or your plumbing is out, it needs to be some type of emergency service. But they explained to me what was wrong and everything was excellent, except I've noticed that my water pressure in the kitchen is not as strong as it was before I had that service done. Also, I was a little disappointed with American Home Shield that I still had to pay out of pocket because I had to have my whole hot water heater replaced and I had to pay more than my service fee. Other than that, I love them. That's the reason I stayed with them for 10 years.