American Home Shield Reviews

It took about a week for a technician to come out for the washer and dryer. He ordered three parts and came back about 10 days later. So, the last time when he came, he fixed them. His service was extremely first-class. Overall, American Home Shield never disappoints and I love them.

The sump pump was leaking down in the basement of our house. Submitting a claim to American Home Shield was extremely easy. The tech from KC Plumbing repaired it at the time. American Home Shield does an excellent job. I just added another house on a separate contract yesterday. We’re totally pleased with American Home Shield. I am totally pleased with KC Plumbing. This is not the first time that they've been to our residence down in Danville, Virginia, and so they kind of know the house and are quick to respond. That company and American Home Shield are fantastic.

I called American Home Shield when our garage door opener was not working. They were great to work with and everything was wonderful. Everything has been working fine.

With us not knowing everything that would come with buying a not brand-new house, AHS has helped us out with little things that we needed fixed. The online claim is super easy to make. Before, we had been calling in and we had been put on hold for hours. It’s nice to be able to make a claim online. That takes a couple minutes. We recently did our claim over the weekend so we expected not to be contacted till Monday. The contractor did contact us right away on Monday. They came out and there was a bad snowstorm even so we’re pleased that they were able to make it out. The guy has been very knowledgeable. We had this issue before and I don't think the previous people fixed the issue. This company did a really good job with that. They were fine with us watching them the entire time. We were behind them trying to see what was going on. We even spoke to the owner of the business at one point and they were super helpful.

The motor burned out on the dishwasher. The contractor was wonderful. They contacted me right away to set up an appointment, showed up right on time, found the problem, and got the part ordered. The woman that ran the office called back later that day and said that they had the part ordered but they didn't have the delivery date. So the communication was great all the way through the process. The part came in a week later and the contractor came back out and fixed it. It's been working great. Having the warranty is a good way to have an immediate contact if something goes wrong. In the past, I’ve called a plumber and maybe they come or they don't. But with American Home Shield, they get somebody out within a day, with one exception. Everybody's been really good.

My unit was abnormally loud and there was a broken part. A technician came out and he was great. He was very helpful and he explained things. He had to order something and fixed my unit.

JC Electric came out Monday. They checked the plug and they said the plug was blown out behind the refrigerator. This was where my stove was plugged in. They fixed it and I was happy because I got to cook again. Everything has been working since then. They were great. But last year, I had a big problem with a leakage on my bathtub and American Home Shield sent out somebody who made it worse. He didn't stop the leakage. Then they sent another person out, which took a couple of weeks.

I called American Home Shield for a rekey service and the process was easy. The service guy was very professional and straight to the point. He did his job very well and so quickly. It was a wonderful experience.

I called American Home Shield and made the claim through the automated phone system. It was for the refrigerator and freezer. It's a side-by-side. A tech from the appliance company that was picked for the service gave me a call a couple of hours later then scheduled a time to come and make the repair. This recent experience with our refrigerator was pretty good because the repairman was able to come out later that evening and assess what the problem was. That was a Friday and he had gotten the part on Monday. He was able to make the repair by Tuesday. This claim moved rather quickly.

I had a ceiling fan that stopped working. Everything was very smooth with the claim and we got a timely resolution. The technician was very professional. Given the current environment, he had a mask. He called ahead of time to make sure everything was okay. We felt very comfortable with having him in our house. He ended up replacing the ceiling fan. So he had to come back the next week but it was just a few days. So far, American Home Shield has been good. I'm a happy customer.

I bought my house in 2006, and I’ve had American Home Shield since then. I love it. They respond right away as soon as we call them. I have only good things to say about them. They really meet our needs. One time, we called them and the repair people came in. They said that we accidentally turned off something minor outside that was supposed to be on. They took care of everything. It didn’t take long and they did a good job.

American Home Shield sent Exclusive Appliance Repair for a refrigerator. The technician took care of everything. Doing the claim was pretty easy. The ice maker is out now. I called in a claim but AHS is sending two different technicians out, which I don't understand why they don't use the same company. As far as their customer service team, sometimes, I feel like I'm talking to the wall. I try to explain to them there are two different technicians out here. One messed up the fridge, and then the other one fixed it. Now, they're sending the person that messed up my fridge to fix the freezer. So, I might end up needing the other company to come back and fix it because they didn't know how to fix the fridge.

Submitting claims is easy to do, but the hold time is hard on the phone. It's very long. The policies are also changing and I don't get any updates when they change the policies on what's covered, what's not covered, or what they're willing to do. American Home Shield requested Doctor Cool for my water heater and the repair guy was nice. The problem is I did some research on the unit that was there, and the one that he wanted to put in. They sell the same unit and everybody said it used to be a good brand, but they went downhill. I checked with a couple of other plumbers. They said, “We won't put these in. They're good for maybe six months to a year and then they break.” Doctor Cool said, “That's what's covered. That's all we can replace.”

Home Service came out for a drain pipe that was backed up and the plumber was very professional. He was able to resolve the issue and I was quite impressed. I had a mop and a bucket sitting way off to the side. He even went to the extremes of mopping up the mess that was down there. That was him going above and beyond and warmed my heart.

My bathtub was clogged and because of the clog, the water filled up. When the water filled up, it went into the overflow drain, but there was a leak in the overflow drain that leaked down into my kitchen. Another part of the problem was that the faucet, instead of it all going up into the shower when the shower was turned on, it was flowing through the bathtub faucet. So, it was running the bathtub and it filled the bathtub up all the way. Then the overflow drain leaked down into the kitchen. It was a fun situation.

I called and submitted a request to have my ductwork underneath my house checked out for my heater. The heater was not heating up the house the way it should. But the first contractor they sent out was a joke. I would not recommend them for anything. Econo Air came out here and went underneath my house. They said they checked all the vents and couldn't find any problems with it when they didn't. Because as soon as I lifted up one of my register covers, there's a big hole in my air conditioning ductwork.

I submitted a claim for some of my appliances that weren't clicking on. It was cutting off and not coming on. My experience with the tech that came out was good. He still had to come back to add some parts. But he was able to fix it where it was working. His service was great. He explained in detail what the problem was. My experience with AHS was very satisfying.

We had to call American Home Shield a couple of times and they seem to be working well. Lane Services came out recently and the tech was very punctual and fast. He came in, checked out the problem, solved it and left. Everything was great. However, I tried to do the claim online and it didn't let me do that.

My experience with the vendor that came out, Mr. Rooter, was good. When the agent that I spoke with gave me the original provider who would be doing the service, I was at my computer so I googled them real quick and they had a one star. I didn't want that because when I looked at the ratings from that particular provider, they were recent and the complaints were things that I didn't want to deal with. I told the agent to find me someone else. She found someone else but it was the same thing. They had a bad review. The third time was Mr. Rooter and their reviews were better. By that same day, they called me to schedule someone to come out. They came out a day or so afterwards, looked at the problem, told me the diagnosis and gave me the quote which would have been out-of-pocket because I did have some out-of-pocket cost. A few days after that, they replaced my water heater. AHS did a good job.

I really liked the tech that came out recently for the microwave. He was great. I was very satisfied. I would use him again.

I really liked the way American Home Shield's contractor took care of everything with my washing machine. They dealt with my concern thoroughly and they were really professional. I've also had AHS handle an electrical problem and that was an excellent experience too. I've liked them really well since I've been with them.

I've used quite different repairs for different things, and some of them have been great, and other ones seemed like nothing was covered and so much comes out of pocket. I had a claim for the furnace. It would run for a while and then it would get really loud, and I was worried there was something wrong with it. When the contractor came, they said it's a two-stage furnace and the only reason why we hadn't heard it prior is that it wasn't as cold. So there was nothing wrong with it and it cost me $100 to find that out.

American Home Shield is great for peace of mind in case something breaks. When we file claims, we just call in, pay the deductible, and in a matter of a day, they call back and schedule someone to come out and look at it. Recently, there was something broken inside the washer and Arizona Value Appliance Repair came out. They ordered the part. It took them about a week to get the part then they came back and put it in. The experience was good.

American Home Shield is a good service and I'm glad I purchased it. It's very easy making a claim over the phone. For a recent claim I had, everything went fine. The technicians did a good job and they cleaned up. My unit is working like it should.

I've been with American Home Shield for a very long time. In my previous house, I had American Home Shield as well. I had a hard time with them in the past but for the most part, the experience has been good. The deductible for every call could be a little bit lower considering the high fee you pay every month. My recent claim experience was great. I submitted the claim online and American Home Shield assigned D&J Appliances and they emailed me. I had to reach out to D&J Appliances directly to get the schedule but everything went smoothly. The technician told me that he was coming in about an hour. After he got there, the burner inside of the oven was replaced and everything was resolved.

American Home Shield is great but in one or two situations, they didn't do a good job. The last time I called them, the service company asked me to open a ticket for changing the dishwasher pipe. They came and didn’t do anything. They were supposed to change the pipe. There was a copper pipe connected from the kitchen to the dishwasher. The guy said, “We will not do repair until you change the copper pipe to the flexible pipe.” So then I called AHS. I opened a ticket, I called the plumbing folks and said, “You have to change the pipe.” They went here. They didn't change any pipe. I had to call somebody else from outside to change the pipe, so then the dishwasher people can come do the dishwashing part. I am still not understanding if there was no dishwasher, then there was no pipe at all anyway. So when you are coming for the dishwasher, you have to take care of everything.

When you plug something in one of the plugs, three of the plugs start making spark sounds. The tech came out and fixed that. Then on the side of my sink where my garbage disposal switch is located, it wasn't working. So he did whatever to make that work. He did a great job.

The ice machine was not working, so National Platinum came to have it fixed. I called American Home Shield. They gave me the company's phone number and everything. The service the contractor provided was great. In the beginning, they said they would send somebody to come around and have a look at the refrigerator, and then buy the parts and all that. But later on, they said they would send somebody straight away to come and have it fixed. So, the person came and fixed it. And in fact now, it’s still working all right. I've been with AHS for a long time and I will recommend them to any of my friends. I will tell them that AHS is excellent. I even recommended them to a coworker of mine. He had his AC break down and I said, “Why don't you get in touch with American Home Shield?” I gave their number for him to contact them, and then sign up if possible with them.

I submitted a claim over the phone with AHS and it was very easy. Everything was great. They sent out a tech from DP Door Pros and he did a great job. He talked politics, which I didn't like, but other than that, he was fine. Everything is back to normal now.

We had a small leak in our washing machine and the guy from All Valley came out right on time and was very pleasant. He diagnosed the problem and showed me what he thought it was. Then, he made the repairs, told me what to do in the future so it wouldn't happen again, and left. Everything was clean as a whistle when he left. I'm very happy with them. I've had a good experience with American Home Shield. I've used them in the past and I'll continue to use them.

The garage door stopped closing so I submitted a claim with AHS online. The website was very easy. The tech that came was friendly and professional. It was a really positive experience with AHS. Overall, I was very happy.

With American Home Shield, everything is exceptional. Every time I called and I had any issues, they jumped right on it. Any question that I had, they answered them. If there was something that I didn't quite understand, they were able to explain it. We recently got our furnace replaced. The motor went out. The technicians came and saw that they had to replace the entire furnace. It took them a few hours. They are great. Submitting a claim to American Home Shield is very easy and understandable. Just go through the steps. I would suggest everybody get American Home Shield.

My air conditioner was just running and running but it wasn't cooling. I sent in a claim with AHS and it was pretty simple. Then, the techs who came out were prompt and professional. They were able to fix my problem within 45 minutes to an hour. They did a really good job and we have been very happy with the results. In my other experiences, there was usually a lag time on when I would get service. If I'm not going to be able to get someone out for a while, I would like to know that ahead of time if I needed to make other arrangements because if I have plumbing problems in your home, I may not need to stay at home.

American Home Shield is set up nice. I can do the requests online and someone called me right back. That was awesome. I'm happy with it. The technician who came to fix my garbage disposal was very helpful. as well.

American Home Shield is a good company and they have a fast response. It’s better when we call when submitting claims. I did when I put in a claim for the plumbing and it was good dealing with the contractor.

I had a gas heater that the pilot light wouldn't stay on and when I submitted the claim to American Home Shield, I thought they were gonna get ahold of the people. But after three days, I got back to the rep and then I had to get ahold of the guy. He said he didn't work on them and he said he would get back to me but he didn’t. So, I called AHS again and they sent another guy who came out and fixed it. He was good. There was a little trouble in the beginning to get the problem fixed and it took two weeks but the weather wasn’t bad so it wasn’t any big deal.

I've never used a home warranty place before, but our Realtor suggested it because we were leasing and thought that would be easier. We had a couple of claims for the air conditioning unit and we got somebody out there calling and making an appointment right away. Even one time when it needed a part, it was quick. We had a little couple of mishaps, like the one that we thought was all connected was three different ones. When they came out the first time, they fixed one that we thought was working. We then had to have them come out again, and we paid another $100. We thought the unit was working. I had a really good experience with American Home Shield until the oven. Nobody called me after they came out and they needed a part.

There was a leak at the valve thing in the bathroom where the water flows into the tank on the toilet. And my toilet was rocking. I contacted the contractor through my app online. It was very easy. It told me that they would contact me within 24 hours. If they hadn't, American Home Shield gave me the name and the number that I could call them myself. The techs contacted me that day. They hooked the valve up, put a new ring down, secured it, and fixed the leak. They were very professional and polite. They did a great job. It helped a lot because when the valve was leaking, it left a stain on my ceiling downstairs. So now, I got to get that fixed. But it stopped the leak. Now, I’m secured when I go to the bathroom because the toilet is not rocking. I love American Home Shield. I'm so glad my daughter-in-law told me about them.

We had some pipes that were making noise in one of the master bathrooms. The tech was very professional and seemed to know what he was doing.

I went into the website of AHS and requested service. It was good. The techs came and fixed the dishwasher. Their service was good. Our overall experience with AHS has been good as well.

This is my first time using American Home Shield. I was referred by several family members so I was excited to be able to use it. When I called and made an appointment, I was able to make a ticket for 2 appliances for the same day which I was pleased with. However, my experience was good and bad. My original phone call was for my microwave and the guy was able to fix that. I was pleased that I was able to get that working right away. My second one was my washer and he had diagnosed that it needed a part. It works but it's out of balance. It was a little difficult to communicate with him, but it's okay. He was nice and everything was great.

I came home and didn't have heat in the house. I called AHS and they had called Air Squad Heating & Air Conditioning for me. They called me within 10 minutes to let me know and set up a date. They were outstanding. The person there was knowledgeable. On a rating from 1 to 10, I'd give them a 10 plus 5. They repaired my gas furnace for me. AHS is the best ever.

I submit the claim online and American Home Shield will send me who is responsible for the call. And then, they deduct some money out of the account for the service call, which is fine. And it's immediate. Either I call them or they call me quickly and schedule an appointment. I usually see within three to five days, depending on the emergency, so it's pretty quick. Recently, the igniter of our furnace went out. The repairmen came in with masks, made sure everybody was healthy inside, kept their distance, did their business, and left. It was very professional. It was fixed in 15 minutes. We've had American Home Shield for years, off and on. Sometimes, I shut it down because I don't need them. And then, I will usually pick them back up after a year. They've been excellent.

When I first got American Home Shield, I was paying a little more. The next year, they reduced it by about $10 and I never found out why. This year, it went back up. That's a little confusing. But it's nice to have them because I can't come out of my pocket all the time with certain appliances if they go out. Recently, my baseboard heat in my dining room was not working and it took a while to get ahold of the electric company. I waited for them to call and they didn't, so I called them.

With my recent claim, the water heater was leaking. American Home Shield sent a repair person who confirmed that he needed to replace it. He advised me that there would be parts of the repair that would not be covered by the warranty, such as code changes for my city and state since the time the original water heater was put in, and a couple of the other parts that the home warranty would not cover the replacement that had to be done at the time of replacement. He ordered the water heater and returned about two days later to do the replacement. At that time, American Home sent me an email saying to call in because they had information on what would be covered and what would be not. They confirmed those and the work was done. I paid for my part and they paid for theirs.

Our dishwasher had an indication that there was a leak. I live in a condo, so we can't have a leaky dishwasher. I went on to American Home Shield's website to file a claim. There was no problem. I was told to expect the contractors out between 24 and 48 hours. DMV Pro came out and they were excellent. The tech made sure of whatever problems there were and fixed it. So, he was really good and very quick. He was really thorough, took his time and explained a lot of stuff.

The contractor was great. They helped me figure out the issue that I was having, which was more an issue with the city water pressure to my house than with my actual house. The techs maintained all the COVID safety protocols. They wore masks, and when the guys were doing work and touching things, they were wearing gloves. So, they were very professional and there were no issues with cleanliness. I lived in a house before where the owner had American Home Shield when I was a renter and I had a good experience with them, which was part of the reason why I chose them for my home when I bought one. The only thing I'm disappointed about is they don't cover the water softeners as part of the package.

I usually go to the webpage to submit claims. I've had to call as well. Because sometimes, when the contractors set up an appointment, it's a couple of days out. And sometimes, I need the service right away. One of the challenges is that sometimes, the people that American Home Shield contract with are smaller businesses and they are really busy. So, it's hard for them to make it out the same day or the next. But for the most part, I've usually had good service.

When I called to submit a claim, I didn't have my account number with me but I gave them my telephone number and they accepted my call. The tech came right away. When the tech came, he was very nice and helpful. It was a good experience.

I had two different people come out. The first person that came let me know that he couldn’t fix the unit, and then American Home Shield sent somebody else. The other person said, “Well, yeah. Actually, it's got a leak somewhere that we really can’t fix it. But we can fix it.” I said, “Okay, that's fine.” By the time I reported the refrigerator was not working, it was done fast. When my friend's washer broke, she had it through Sears warranty and she was without her washer for almost 60 days. We were talking and I said, “Oh, yeah. They just replaced my refrigerator. They send me the e-check, and I went in and picked it up. I'm still waiting for my refrigerator to get delivered.” She asked what insurance I had because she paid for hers and she's still waiting. Meanwhile, my refrigerator got delivered already. I'm very satisfied with AHS. They're great.

The light switch on our ceiling fan wasn't turning on and off and American Home Shield had the company contact me. Once they called, we set up an appointment, so it had a time and date. The company was professional and fast, and the job was done right. It all went well. I wouldn't say I'm 100% satisfied though. It was overpriced for that small job. The part was $5 and the work was a $50 job. Based on the reality of what it cost, the copayment was a little high. If I paid $50 for that month, plus a $100 copayment, I spent well over a brand new ceiling fan. I'm not sure if I want to keep doing this warranty in the future.

I was having a leak from my upstairs bathroom. The young man came out and he checked it out. It wasn't leaking when he came and my son told me that he used the plunger to unstop it and it ran through. The other man told me that it seemed like that might have been the problem 'cause it was clogged up, it overflow, and ran down.

Our furnace was blowing out fire. We made a claim and that was okay. It was just frustrating because I've been having problems over the years with the whole HVAC system. People kept coming out and putting a band-aid to fix the problem for a particular time. But the unit just kept messing up. Once my house started smelling like it was gonna blow up, American Home Shield decided to replace my furnace. Right now, it’s important for me to fix this furnace because of the cold outside. Somebody came and they looked at what was going on. They said they'd never seen anything like it. The technicians replaced the furnace and they did a good job of coming in. My only thing with American Home Shield is I know that they are trying to fix the unit but if the part or whatever's going on with it keeps on malfunctioning, at what point do they say that it's a bigger problem?

My garage door was out of balance. I called AHS and they took care of it right way. It was very easy but we had to pay an extra $100. The guy came and fixed the garage door. He was professional and good.

One of our refrigerators quit cooling. The contractor came out and even though they been out here the day before, they said they make special trip out. So they did. I was pretty happy with the tech showing up. But then it seemed like it took a little bit long to get the parts. They got the parts after about 10 days and then they came back out and installed it. So far, everything’s great. It was pretty simple to submit the claim. I just gave Home Shield a call and they took the information.

I need American Home Shield because my husband passed in '18. So when it comes to appliances or a breakdown, having American Home Shield is positive for me in terms of backup. I don't have to worry about what am I going to do, who do I contact, and so forth. I also recommended AHS and several people have signed up with them through my referral over the past 20 years. Just recently, my niece purchased a house and she called me. When she wanted to know what I had, I recommended American Home Shield to her and I told her all the reasons why I'd recommend them.

I had a tub diverter failure in one of my bathrooms and two of my toilets weren't filling up. It was a simple process to submit claims to American Home Shield whether online or on my phone. Their website was straightforward. There were no issues with requesting service and getting a response with the assignment and with the US Plumbing calling to schedule.

My wife was home when the techs came and according to her, everything went well. They were quick and efficient. The kitchen stove was restored to working order. Having AHS is a necessary expense given the cost of getting things repaired these days. I would encourage somebody to purchase the service. I got my money's worth.

The tech who came for our HVAC repair did a good job that I was quite happy with. He found the problem and took care of it really quickly. He knew what he was doing. We've had a couple of other things done through American Home Shield. Some claims are better than others and some have taken a little longer. But, most have worked out. My experience with AHS has been better than I expected.

Submitting a claim with AHS was good. However, the status tracking could get some love. It got stuck in one state and didn't give me an update in terms of the repair guy was gonna come back with the part, day XYZ, or any of that. It was a pending review for a week and a half. But the tech that came out was professional and effective. A part was replaced and things are back normal.

With American Home Shield, it's easy access to get the assistance that you need that you pay for. I've had three issues that I've had to use them for. One was for my air conditioning unit and that guy was very thorough and professional. The second one was a plumbing issue. The hot water wasn't getting in the hallway shower. The plumber came in and said he couldn't do anything. He said he had to cut a big old hole in there and that American Home Shield wouldn't pay to repair it when all he had to do was tighten up a screw. He left and didn't fix anything. I was very unhappy because I still had to pay the $87 for him to come out and tell me there was nothing he could do. That was Williams Plumbing. They couldn't fix my jetted tub which is covered under my American Home Shield policy. The third plumber that came out from David's Plumbing fixed it for us. He explained everything, did an excellent job and was very professional.

Accord Appliance was sent by American Home Shield to fix our dryer. It was making noise like there was something in there. When he looked at it, there was nothing in the dryer. So he took the drum out and the wheel that the drum spins on was broken. It is working now. Hopefully, it stays that way because it's been like the third time. Everything was good. The first time they came out, they just kind of cleaned it out and it was working. Then he had to come back out but they've always been really nice.

Our washing machine has started dropping nickel-sized chunks of rust into the laundry. It had been in the house when we bought it and it had some age. It has got some pretty severe rust around the lip of the hatch to the basket. The motor runs fine. It spins, drains, and fills. It still seems to do a fair job of cleaning. But every other load of wash, I'm picking bits of rust out of the laundry, and this stains clothing. So, I called American Home Shield and told them that about that and they sent a technician from Chesapeake Appliance out who took a look at it.

Biannually, we get our heater cleaned and have maintenance done. While doing so, the guy said, "Oh, it looks like this needs to be replaced here. And you have potential combustion that could start fire." I said, "We have homeowners insurance. So let me call them out." I called American Home Shield and when the guy they brought in came out, he said, "You need to replace this piece here. And this isn't covered by your insurance either. But I think it won't combust." He couldn't confirm it though. When I called the insurance back, I said, "I don't feel very comfortable by starting this heater. I have two kids." I also asked him to look at specific things that the maintenance guy said. One was the blower, and he didn't even look at it.

It's important to have a home warranty. I had a claim with American Home Shield and the contractor came. They did their job and got the problem fixed. Submitting the claim wasn’t bad. I didn’t have my policy number with AHS and all I had were some emails from them. They were able to find my policy and so, it wasn't like if I couldn't find my policy, they couldn't help me. That went well.

We had a plumber come from J&A South Park and he did a great job. He fixed the things that were wrong. The local people have been very good. But not everybody else. What happened was we had a furnace that the furnace company shut down because of a gas leak. In the winter, we were out for 13 days without a furnace and more beyond that without a gas stove. We had a terrible experience and I had an awful time calling. I called this claim in because the issues I was having were not on the American Home Shield website. It says, "Okay. Is it your appliance? Is it this?" There are very limited options and I wanted to talk to a person.

I put in a claim to American Home Shield for my refrigerator, my oven and my dishwasher. Sears set a date and an hour and a half past the due time, they called and said that they were not showing up. They took it upon themselves to reschedule a second appointment. And I accepted that appointment. For the second time, an hour and a half past the time they were supposed to be here, they called and canceled. So that is now 16 vacation hours I had to use, which is why I’m upset. AHS should never ever send Sears back to my house and they should get rid of them. I reapplied for another year with AHS but if this happens again, I will not re-up. I spend too much money. On the other hand, Rapid Appliance came out, and did the job timely and politely. They were in and out, and they were awesome.

I'm very displeased with my service from American Home Shield. They are less than straightforward with me about the process for going about replacing my appliance. They keep telling me "Give us 24 hours, give us 24 hours.” My first claim was in November 30th, and I still haven't gotten anything resolved from them. Since February 1st, I've called every day and I just get the runaround. It has been very disappointing.

I had a claim for my dryer. The guy came and told me what was wrong and cleaned it out. He ordered a part and told me not to use the dryer until he got the part back. He got the part back and brought it and fixed it. It's been working fine now. Overall, American Home Shield is timely. I don't have to wait a long time for them to get in touch with someone. They call me immediately. I have told my friends about them.

I did a claim online for a water heater issue. AHS sent me a notification when my appointment was scheduled and the time frame. I did follow-up with them because I like to actually talk to a person. When the tech came out, the issue wound up being the humidifier thing that's attached to my heat was leaking. So he shut the water valve off. He called us on the car and told me that the humidifier wouldn't be something covered under my plan because it's an add-on. So he tried to transfer it to an HVAC but he did come back inside to tell me that it wasn't. So he was really good. AHS was great as well. They were quick and prompt.

It's crazy not to have a home warranty. I have had AHS for a few months now and I'm very pleased with it. I usually submit my claims on the phone and their reps have been fine. The process has been very easy, too. The last tech they sent out was right on time. He was a nice young man and he didn't get quite finished. They had sent the wrong part for one of the things that he was to do, so he will be back.

The technician had to come back for the appliance repair because he didn’t have a part and the mail took a little longer. But he came in and took care of the issue, and he was out the door. He explained what was going. He was very professional, clean and nice and he had a mask. I couldn't be happier with my experience. Last summer, we had our air conditioning serviced. The only problem we had was that we had to pay about $1,000. But it was expected because we were told that the only thing that was not covered was Freon and it was pretty much empty.

The techs that have come to our home were perfect. We had them come and do the microwave and the dishwasher and everything worked out quick. The guys came quick, handled the situation, and everything is good.

Prime Plumbing recently came out and had a look. They couldn't resolve the issue, but they certainly gave me some tips. American Home Shield was very easy to deal with. The times where I've used them in the past, and even this time, I contact them, I've got an issue, and then, within 30 minutes, I've got a response from the company that's going to come out and look at the issue. I'm very happy. However, everything else I've ever called them out for, it's $75 to come and fix the issue. For the plumbing, it was $75 for five minutes, which was fine with me. But to be more appealing, a lower price would be better, like $50 or $60.

What the tech replaced was the motherboard in the refrigerator. He had to order it. It took a week to get in. And then, another week for him to come back to fit it in. And then, another week because it still wasn't working. When he put the motherboard in, he told me it would fix it within 24 hours. It didn't. And it took him another week to come back. He finally got it fixed by Thursday. He was professional.

I'm pretty satisfied with AHS. I recently called in to do a claim service for my dishwasher and it was really easy. The service was very good and very timely. The tech who came out was very polite and he told me what he was going to do. He had to order some parts and he told me when he would be back. And he was back at the time he said he'd be back.

The experience with our recent claim with AHS was excellent. From the timing of getting someone out to the repair, everything was great. American Home Shield is definitely a must-have. If you have a home, you definitely should make that investment.

The first guy that American Home Shield sent out didn't know what he was doing. He shouldn't even have a volt meter in his hand. He was talking about tearing out walls and all kinds of things. He said he had to leave so that he could get some more help and get authorization to do the rest of the work. That was when American Home Shield called me back and I told them I wanted a second opinion. They sent out FYI and they were wonderful. The young man who came out was great. He knew what he was doing and he fixed it.

I had a pipe break under my sink and water pouring into my basement. We were able to stop using the water but it meant stop using the water in my kitchen. The plumber came right out that afternoon and fixed the pipe. The service was fabulous. Now I'm getting a lot more stuff replaced.

When the technicians come out to our home, it's been good for the most part. We've had a couple of issues where we had to have someone come back out but they always come back out and take care of it. Recently, Texas Best came out for the flame sensor that was short-cycling. I had to go back and fix it myself. The tech didn't clean all the carbon off it so I pulled it and cleaned it myself.

AHS was added as part of the purchase of my new home and the policy wasn’t in the system initially. I called the closing agent and they got it rectified. When I called AHS back, they said, “We'll go ahead and do it this one time, until we receive the payment.” They set it up and it was probably an hour or so before Dan’s Pro-Lock got in touch with me and scheduled the appointment for the rekey the next day. That part was great.

My furnace was not working. I put the call in to American Home Shield on Sunday morning, and within an hour, someone had called me. The tech said he was in the vicinity on a Sunday morning when the temperature was freezing. He came by within 15 minutes of the phone call. The issue was the igniter on the furnace. It needed to be replaced. He replaced it, and a few hours after I had made the claim, it was fixed. We had heat again. I was super pleased. The service was excellent. The tech was great, very prompt and knew his business. It was probably the best service call I've gotten from American Home Shield. Sometimes, service is slow, but they eventually get it done.

The tech from Bill Richards Electric came here early. He was a nice guy. He replaced one of those outlets that has a breaker built into it. It didn't take long to fix. Overall, the coverage with American Home Shield is good. I’ve kept it for about about 10 years and it’s been worth it to us. I had an issue with American Home Shield a few years ago, but they straightened it out. It was a combination between someone at American Home Shield and the contractor that they sent out.

When I went to vacuum where my washing machine was, I noticed it was dripping a bit of water. I called AHS and had a good experience. The service guys were very knowledgeable and they were timely. They got the job done super quickly. I'd recommend AHS for sure. They're very reliable.

The icemaker quit working and the repairman came out and checked it out. The stepson of my husband lived here before and they had insects. Even though we got rid of the insects, they destroyed the computer board and that caused the icemaker to quit working. The repairman said that Home Shield would not cover it and I understood that. I appreciated him for being honest about it and he said I needed to put a new computer board in, but it would cost almost as much as a new refrigerator because it is a big side-by-side. If we were gonna have to pay for that out of our pocket, we might as well just get a new refrigerator, so that's what we're going to do. But it's a shame that Home Shield couldn't at least help us with the cost towards a new refrigerator.

I sent a claim for the dishwasher. It was a very easy process. Both of the technicians were great.

One of the engines in the heater in our furnace was broken. My wife went online and submitted the claim. The guy that came out was good and fixed everything that day.

Submitting a claim with AHS was fairly easy. We had an issue with the hot water heater and our experience with the tech was good. The repair hasn't been done. It'll be done today. He just came and did an assessment of the problem.

My claims went through smoothly and the payment process is easy to do online. I had a dishwasher repair done and recently, my garbage disposal was not working. When the contractor came for the garbage disposal, the experience was friendly, safe, and professional. They were able to fix it and so far, it's good.

My dishwasher stopped. I didn't realize I hit a kill switch on this backsplash wall behind the microwave in my kitchen and couldn't figure out why I couldn't get any power. The guy came in and laughed his butt off at me and said, "Here. Try this." It was funny. But he was professional and knowledgeable. He didn't make me feel like a complete idiot. He went, "You wouldn't believe how many times we get calls for the exact same thing." And then we talked about a couple of things that we both liked. He filled me in on a couple of things we were talking about. And he gave me some tips that I needed to know for a project I'm working on, so it came in handy. American Home Shield was great. It was worth the 75 bucks.

I had a claim with AHS for the repair of a microwave and everything was good all the way through. The reps I dealt with were all courteous and the guy that came out wore a mask. The microwave's performance has also been fine since the repair.

The service is excellent, except when I get stuck with a bad service provider. Once in a while, the guy who shows up doesn't want to do the job and creates excuses. I'm not a kid and I know that he's making excuses, but many times when American Home Shield reassigns to another firm, the issue is solved in a day. It has happened with me. Recently, there were two issues I needed fixed. My kitchen faucet wasn't working, and then the Insta-Hot wasn't working. One guy came and replaced the kitchen faucet. Two weeks later, another guy from the same company came to do the Insta-Hot. I told him the faucet doesn't retract back into place and he looked at it and said that the previous guy who came was too lazy.

Our heater went out. My husband noticed that as soon as he woke up. He called American Home Shield, and they sent somebody out immediately. The tech came out maybe two hours later and fixed it. Myers was wonderful and very nice. At the very end, a different guy came up to the door and said that he just wanted to come talk to us himself because the other guy was new and he was still in training. He was competent, respectful and polite. I had an electrician come out once, and he was very rude. He was condescending. I was asking questions and he would roll his eyes and not answer my questions. I finally was like, "Okay. I think you're done. You can go. Just leave now." Other than that, most of the time, American Home Shield works with what's available to get a service quickly.

The guy from Mr. D’s Appliance Repair was excellent. He knew what he was doing and fixed the refrigerator very quickly. He was very professional and on time. I was very well pleased. I also called for a plumber for my kitchen faucet that was leaking. He said he will order a part and call me back. He fixed it provisionally and it’s not dripping but it's still something he needs to put there. I’m waiting for him to call. He still needs to come but I'm very positive he will.

I told American Home Shield that when I came home, I smelled something kinda funny. They had explained to me the reasons why it happens and then the contractor came in and took care of the job. They did an excellent job. They explained to me. They showed me the whole process. They cleaned up after themselves. They went above and beyond.

In the past, I sent in my claim over the phone, but this time, I did my microwave claim online. The online process was pretty good. It saved me some time. The service provider had to come out three times. But I don't hold them at fault for it because it was difficult to try to figure things out. When they left the first time, they thought it was fixed. So the claim was closed out. It wasn't intuitive to try to reopen a closed claim. But once I finally figured it out, it was easy. On the third visit, they said it was beyond repair and they would let American Home Shield know, and then they would be in touch with me. So I'm still waiting for American Home Shield and tell me what options I have to get a new microwave.

It was easy to submit a claim online when I had a problem with my heater. The options were kind of limited, and what I was hoping to get covered wasn't covered by the policy, which was disappointing because I did buy a large policy. I was going to make a claim because my stove pilot doesn't work either, but my existing installed appliances don't seem to be covered. So I would like for the policies to cover more of my appliances.

The furnace wasn’t staying lit to automatically come on when the temperature gets a certain temperature in the house. So, I would have to constantly go downstairs, check the furnace, and then press the button to make sure the furnace would come on. It wasn't constantly coming on and then, it would come on, and then go off. So, basically, the area in order to keep the furnace lit was broken.

Things have been fine with American Home Shield. For the most part, everything has been resolved. But, we're cancelling the service because we found another company that charges less.

I had a hard time with the first claim with the washer. It really disgusted me and I was about to drop AHS because it took about four months just to get one and I didn't know what the problem was. But I had to really make a bunch of phone calls. Then it took the longest for them to tell me what they were offering for the machine. I told them to just send me a check and let me get my machine. I talked to so many people.

I did a claim to American Home Shield for the garage door. The techs were coming the next day, but I couldn't do it because my husband was scheduled to get the vaccine shot, which we've been waiting forever for. So, I had to wait and had them come the following Monday. They were great. They were very professional, very friendly, did the job quickly and got it done for me.

I really liked the professionalism of the person who came out. He knew what he was doing. He seemed to know what the problem was just by my description. He was pretty sure that parts weren't available, and they weren't. So he told me that it would be a while before the parts came in. The parts came in about a month. So he came back and he fixed it this week. It was a great experience.

I had a claim for a microwave and it went pretty well. There was a delay and I wish I had a little bit more updating through the process. I did the claim online and then American Home Shield told me that a contractor had been notified. But I had to contact the contractor myself. Also, the item didn't even last a week when the same thing started happening again. So I called them directly and they're going to send the tech out. But I don't have to pay another call out fee. They're going to take care of it on that end. But that experience was fine overall. I just have had questions about some of the contractors that American Home Shield uses.

I had some wiring problems and the technician went above and beyond to fix them. My AHS warranty has been beneficial. When we've had stuff break down, they're quick to resolve the issue.

My dishwasher machine sanitizer device leaked. It made a noise and squeaked. It also had an unpleasant odor. The guy came out and said I should not to be using the Cascade pods that I've been using because there was so many soapsuds. That was why it was leaking. So I got liquid dish soap and now it's working fine. But we had an issue when I went online to update my phone number. The site said it was updated. But the company didn't get the update fast enough and they called the number that was out of order. So they had to reschedule the service.

Submitting a claim to American Home Shield has been fairly easy but there are some things that I wish are covered more underneath my warranty. But as far as the warranty itself, I've been pleased with it. I've only had to use it a couple times and it's always worked out for me. The supervisor and the foreman from On Time Plumbing came out and it wasn’t even 20 minutes, and they had the problem fixed. We sat there and talked and they did it for a little bit. Then, they were on their way.

The furnace would kick on and then it would kick off, and then the flames wouldn't start. It was the same issue that I had around the end of December. The technician pegged it down to a pressure switch. The pressure switch issue came back. So he came back over here and fixed it. But it was harder to do a recall for the claim because you have to call and go on hold. American Home Shield’s hold times have been long. They weren't too bad when I called this one in, though. But I've had multiple issues with American Home Shield over the last number of months.

My garage door opener wouldn't work and the tech was very professional. He helped me diagnose another problem on my other garage door. He wouldn't be able to fix it but he gave me recommendations on what to do. So, it was very good. I also had a claim with American Home Shield for my air conditioner and that was a great experience.

I submitted a claim a month ago for an air conditioning technician, and I would not recommend the contractor that was used to anybody. It was terrible. The guy that actually came to our house did a great job and he fixed it. But whoever owns that company that we talked to came without letting us know, and then he was really argumentative. It made the whole initial experience with AHS really unpleasant. When we had the plumbing issue, it definitely redeemed itself. We had a leaking showerhead and Matt’s Plumbing Services came out. They were really good and they resolved it on that day.

I had a plumbing problem and I called in a service request with AHS. My experience with them went very well. The young man who came out was very knowledgeable and very courteous. The repair went very smoothly and he explained to me what he was doing. He also made sure that he cleaned up when he left and he was very good.

When my dryer was making a noise, a Sears gentleman came and he was exceptional. He had his face mask on at all times and he did not try to cut corners even though he did not have the part. He drove back to his service center and picked the part up. He came back, installed a new part and left. He said if I made a call within 90 days and it's a recall, I won't pay anything. I'm the only person living here and I told him the amount of times that I would use the dryer within three months will be approximately six times. To my surprise and to give testament to his professionalism and his knowledge of the job, my old dryer has worked perfectly well.

The first claim we did with American Home Shield was for our garage door. The spring snapped and we were disappointed to find out that they didn't cover that specific part. They only cover the electronic opener. It was a little bit misleading. They could be more detailed in their pamphlet showing what's covered so people are more informed before purchasing. But for this past claim, everything was simple to submit. Our heater just stopped working. A & R Complete Service's guy came out and diagnosed the issue. There was a little motor that had to be replaced and he came back the next day to install the replacement. He did fine and everything was good.

Water was leaking out of the bottom of my garbage disposal. The plumber came within 48 hours and fixed the disposal and the bathroom sinks. He removed the disposal and figured that the seal on top and the bracket that went in the sink were bad. He had to replace those and then reattach the garbage disposal. Everything works 100% now.

American Home Shield is overall a great service. I'll definitely do it again. When we were having trouble with the water heating up, the contractor called right away which was nice and fixed the problem. They were polite and on time. My mother told me the water heater works better than it was.

I've used AHS once and it's been good so far. A guy came and fixed our washer. It was pretty straightforward. He just had to fix the part on it. They did one appointment where they called to figured out what part they needed. They ordered it and on the second appointment, he came in person and fixed it. He did a good job.

The water that was coming out of the drinking dispenser on our refrigerator was coming out at a trickle, so the tech who came out replaced the valve. We also had a contractor come out because the dishwasher wasn't spraying properly, which wasn't our fault. But they said that they couldn't do anything about it because the tray underneath the bottom rack wasn't the original part. We just moved into the house and we didn't put it in.

Appliance Wizard was lovely. They came out for our oven. My husband was frustrated with getting the claim processed though. He does not want to do things on the internet. Trying to call in and get somebody from American Home Shield to help is not easy. It's not easy finding out whether they've scheduled someone or not. Then the nighttime people, they say that they'll get somebody scheduled, and then they're supposed to have somebody contact me back. After he called it and was on the phone, I got a text from somebody. They said that it would be two weeks before they could come out. Now, this is not uncommon with the company because I had the same issue with a refrigerator.

I've been with American Home Shield for years and I would recommend them to anybody that’s buying a house. A house is like a boat. It’s always trouble. The only thing I got against American Home Shield is they keep going up. Other than that, it's not hard to make a claim to them. For a recent claim I had, a really nice guy came out. He did the job and was efficient.

The motor of our dishwasher wasn't working well. We made a claim for it and that was good. Gentlemen took the information and someone followed up with me. Technicians came out, they had to order a part and came back the following week. They did the job and off they went. They were really nice and very cooperative. They were neat and clean too. The dishwasher seems to be working well so far.

The AC repair was very smooth and straightforward. The contractor came out the next day, which helped. I was very pleased with the service that was provided and the tech was very good. The worker was very informative when he helped out. So, I appreciated that. It was a very professional and fast experience, and the AC is right back to normal.

I submitted a service request online for a stoppage in my bathroom and I received an email that said who the company would be. The next business day, the company contacted me to set up an appointment. I talked to the scheduler on the phone and then the technician called when he was on his way out. He came and he did everything. Now, everything's fine.

There was a short that kept the whole room from having electricity. American Home Shield was timely, professional, and fixed the problem.

Home Shield is always great. I wouldn't own a home without them. It's always local providers that come out. I just live here in little Moyock, and they're always great. I did a claim for my hot water heater pipe. It was leaking in the wall. The tech who came fixed the pipe and all is well. I've had Home Shield for several years now and they fixed everything from my dishwasher to my Rinnai hot water heater to my pool pump.

American Home Shield is great. They always get somebody to assign to the requests pretty quickly. Whenever I call them for anything, they always address the issue. So, I'm pretty happy with them. The contractors in the past were pretty good. But sometimes, there is a delay. With the washer claim specifically, there was a part that needed to be ordered and it took a while for that part to come in. But once it did, the guy came out and he was pretty helpful and professional. Everything went well.

I had claims for the dishwasher and the microwave. Active Appliance Service was sent out. For the dishwasher, I was a little disappointed because it took them a whole month to be able to fix it as they needed to get a part. We had to do our own dishes for a whole month and that was not fun. I was raised without one, but we've come to depend on it. But when the guy came, he took care of it. He said that we had a little bit of a plumbing issue, which was part of the dishwasher. Then the microwave guy came in, got it done, replaced a part, and he was out of here. We've had to use AHS several times and they're very consistent. I'm very happy we got it. It's worthwhile.

AHS is great to have. My recent claim experience was very fast. I went in there and explained, put in the type of refrigerator I had and what were the things that were wrong with it. AHS they set it up to where the timeframe of the person was going to be out. It was pretty simple. The people were very friendly. They seem to know their job. There weren’t any pauses when I asked a question. Everybody pretty much knew the answer. I have five older kids and I told them all about AHS. I said, “You guys need to get that. It will help you guys out a lot and save you some money."

I submitted a claim with AHS because my refrigerator was leaking. I would come into my kitchen in the middle of the night and there would be water all over the floor. My icemaker also stopped working. The front of the middle deli tray drawer came off too. ADA Repair came out and they replaced the ice maker. They also fixed the light that when that water ran down, it shorted. So when you would also open our fridge, it was dark. No light would come on.

For the most part, the contractors that American Home Shield has been using have been very good and provided really good service. I only had one incident that was a concern, and they have been pretty responsive to getting stuff done quickly. We had a water heater that went out, and I felt like the contractor was kind of taking advantage. American Home Shield didn't really kind of stand up for us so we ended up not using the contractor. We went out and got our own contractor and just took a cash payment, which I felt was kind of underpayment for hot water heater today. Otherwise, everything has been really good. Recently, we were having a dishwasher that was leaking. The contractor that came out was exceptional, very knowledgeable and resolved our issue very quickly. So we were really happy with it. I’m very satisfied with AHS. It's met all of our needs and expectations up until that one incident.

The tech was very courteous, fast and explained everything that was wrong with my garbage disposal. He said he could get it fixed in a jiffy and he did. I was very pleased. I usually submit my claims to American Home Shield on the phone because I don't like computers. It was fairly easy and didn't take us long. The young lady who was on the phone with me did a good job in explaining how the process was gonna work. I've told one of my sons about trying to join AHS so he wants to know. He had been looking at different kinds of warranty prices and I told him that I was never dissatisfied with the service and everything that I had as well as the pricing for AHS.

I love the service of AHS and it’s perfect. Recently, the refrigerator wasn't working and when I submitted a claim, the process was easy and quick. The technician who came out was great, too and since the repair, everything has been good. I also don't I have a problem when I call AHS. It was automated and I just pushed buttons then all went through.

I had three toilets that were running, so the tech that AHS sent out changed some component inside of the toilets. He was wonderful and perfect. Everything is working fine now. I would also use AHS again. But when I made the claim, I put it through the internet and I didn't talk to anybody.

AHS is awesome. I put in a claim for my heating and air unit that shorted out. The gentleman that came out, Ben, does an awesome job. I was kind of glad to see him come out 'cause he's come out a couple of times for different things. He gets right to the issue and fixes it. He's out of the way in no time. He's a real sharp individual. He's quick and always professional and early. He gives me a call.

AHS has been pretty good. You call and they answer and you can get in touch with them when you need them. I had five lights that would not come on. The tech checked that everything was fine. He did fine. But sometimes, they change the balances in it, and they're all working fine. If you're in the kitchen, they have four and one of them takes a little time to come on, but it comes on right after. So I'm not really concerned about it. But I am concerned about the guy with the dryer that's supposed to be coming. He told me he'd give me a call, but that was since last week. They never called me.

The trouble that we had was if we used any water like flush the toilet, wash our hands, dishes or clothes, that water all came out into the basement, out of a pipe. But D & B Plumbing came out and did a very good job. The repairman was very thorough and got the whole problem taken care of. Now we can use our water all at once. We were very pleased. Thankfully, American Home Shield was fast about getting somebody out here. Another time, we had a problem, and we had to wait a lot of days. But this time, it happened on a Saturday. Nobody was working on a Sunday, so they came and fixed it on Monday. That would be the main thing, just to be able to make sure things, especially things that are making your life a terrible wreck, get fixed as fast as possible. But they were. They did really good this time.

The water heater was leaking badly and it needed to be replaced. Keilly's did absolutely wonderful. They responded within 12 hours of being notified. They assessed the problem and found out that they could replace it. They came back four hours later and then six hours after they were there, we were back with hot water. I can't have enough good words for them. The claims process worked real well this time. Sometimes, it would take three days. But sometimes, it's a weekend issue. Other than that, the process is fine and real easy. I've had two warranty companies that didn't work, and American Home Shield has always been the better of them.

Considering how unpredictable stuff can be around the house, I would recommend American Home Shield. In my brief experience, it was worth it because they came and resolved the problem with zero resistance. My pump motor burnt out, and the contractor contacted me and I spoke to them over the phone briefly. They had me send them pictures of the part then they came, checked it out and replaced it. It was seamless. They also left the area the same way it was before they got there. They did an outstanding job. Looking at the big picture though, I bought the part already 'cause I pay on a monthly basis.

Something happened with my refrigerator. I went online and submitted a claim. That was easy and simple. The technicians sent me a message to tell me they were on the way. When they came, they did a good job. My service with American Home Shield has been good so far. The only thing is if you have the same problem happen again like with your air conditioning service, American Home Shield should look at sending out the same company because after a while, they understand your equipment. They know what they did to repair the equipment the first time and they know what the issue was. American Home Shield can look in their system and say whether it's the same tech or not. They can call each other. When American Home Shield continues to send out different companies, it's almost like you as the owner understand what's going on but you keep starting over with a different technician.

Air 72 was very timely and professional. They came out right away, which was really nice. It's pretty easy to submit the claim online. But sometimes some of the dropdown options are not exactly my problem but kind of my problem. So it's not an exact process. Other than that, they’ve always been real responsive. AHS is a great company. I’m very, very pleased.

Our outlets were randomly not working. They would work, and then, they wouldn’t. I called American Home Shield and within a day, they had somebody out. They were great. They were knowledgeable and they fixed the problem.

I needed the service for the heating expedited and when I spoke to someone from American Home Shield on Sunday, they said that they were going to reach out to the company and that the company said they will be there by 5:00. But nobody came and I never got a call to say that anybody wasn't coming. So, I called AHS back on Monday. I was very upset and I wasn't happy with that situation. But AHS went through another company which came on Monday. The tech was a nice, young man and the repair went well.

The heater wouldn't come on one morning. The contractor texted me, “Would Monday between 11:00 and 3:00 work?” About halfway through the day, it dawned on me to check the circuit breaker. I texted back, “Can I talk to a technician before we schedule the appointment?” They called me and I told them, “I just flipped the breaker. Do I need to make the appointment with the electrician instead, or is it still you guys?” They said 90% of the time, it's still them so they came out and inspected the heater on Monday. The guy did do a thorough inspection, gave us some advice on upkeep and explained a little bit about how it worked.

American Home Shield has been good but it's more costly than I expected. It gives me peace of mind because I go on a lot of travels, so it's just my wife at home. If something comes up and I'm not around to look at it, she can set up an appointment, somebody will come and look at it. When the contractor showed up for the furnace originally, they said that the control board had shorted out. So they ordered one and replaced that but the problem still existed. So they came back out and that was when they found a relay pack that was bad. First, they tried to replace that by ordering it but it was not made anymore. Then they tried the whole blower but that was not made anymore. So the next is to replace the whole thing and we're scheduled for Thursday.

So far, my experience with AHS has been good. I know a lot of skeptics out there have bad experience with a lot of different companies but I haven’t experienced that yet. I had a 27-year-old gas heater for the pool and it was falling apart. I asked Aaron Pools to come over and remove it. The guy was by himself so he had to go back and find a second person. He called back within an hour saying he found somebody and they’d be out within the hour. They took it out and cleaned up the whole area. They were very nice and fairly quick.

The tech was super awesome. He was very conscious of COVID. American Home Shield's service was awesome. I'd recommend them for sure.

The heating element in the dishwasher wasn't working. The tech from Appliance Express was good. He did exactly what I would want him to do. He also did some troubleshooting on the spray jets. I also tried to submit a claim early on in the pandemic and the plumbing company couldn't come out fast enough, which was kind of shocking because the sink was leaking. It was pretty unfortunate. I had to figure out how to fix it myself. Then, trying to get the refund of the servicing was a nightmare. It was a pretty crummy experience. Other than that, it's been good.

I’m having so many problems with American Home Shield and these vendors that came to my home starting on January 11. The first plumber that came caused all these horrible things in my house. They vandalized and demolished it and I cannot get my furniture from the second party that took them out in the first place. My house is still a mess and the matter is still unresolved.

Two of the rooms weren’t getting any air or heat and the contractor replaced the vents. They did a good job, was on time and polite. Everything is good so far.

The process of submitting a claim with AHS has been very simple. I always get an answer within 24 hours. Recently, my shower is leaking from the showerhead. It's been a week now. They came out and they looked at it and they couldn't fix it, so they had to order a part. They're gonna have to cut a hole to get to the valve that's leaking and they are gonna come back out once the part comes in. Having more parts on hand would have made things much easier. But the technician did a good job in explaining exactly what was wrong.

The contractor handled the claim very professionally. They tried to come out that day at noon but I had an appointment. They came out that afternoon and it took them like 45 minutes to fix the thermostat that was not working properly. They even checked the unit itself and did everything. It ended up being that they had to replace the thermostat. The only thing was I had to file a different claim prior for my hot water heater and I did have an issue. The repair part was great but when I called it in, the lady with American Home Shield that called me back to schedule it said, “I need three dates that you’ll be available.” I said, "That's a problem because of when I work. Can I just tell you one day?" She said she had to have three dates. She wasn't the most pleasant.

We had the Jack and Jill sink inside the master bedroom. They were clogged and not draining. When the plumber came, the interaction was very pleasant, nice, and professional. I enjoyed it. He fixed the issue that day. He answered all my questions and he was very knowledgeable.

The tech came out and did everything we wanted. He was very courteous and he took his shoes off. He made sure that he did what we wanted him to do and he did a good job. I submitted this claim over the phone and everything went well with American Home Shield's rep. I would tell others to get their service.

My father is on hospice and we were without the use of the shower. That was a bit of an inconvenience, initially, to get the appointment. We weren't able to secure a plumber closer geographically because it's not available on the American Home Shield website. This plumber was quite a ways away. They eventually came days out, which was four or five days. When you have an elderly person on hospice that only could use that one bathroom, it was a bit of an inconvenience. Other than that, once the gentleman came, he was wonderful, went above and beyond, and very polite. He wore his mask, took his shoes off and shoe coverings, and he was clean and was so professional. He's very good.