American Home Shield Reviews

I love AHS and my experience with them has been awesome. With them, as long as it's something inside the house, it's fixed. The only thing I don't like is that sometimes the techs take too long to come out. Last week, I called the techs on Saturday to fix the sink. We have an elderly in our home and a handicap who use the sink, and the techs didn't come until Monday. They never answer phone calls on Saturdays and you have to leave messages. But the sink is working good now and when the techs came out, they did a great job.

We'll see how AHS reacts if something bigger happens, but as of now, their claim process is good. My cousin who manages the property said that everything was smooth when they sent someone out.

The garbage disposal was very, very loud. The representative that I talked to over the phone was very helpful and friendly. She was also very courteous and professional. She told me that she would have a local contractor either call or be out there within 48 hours. Then I got a phone call, and we made the arrangements. The person that came out was very friendly and he took care of the issue. He messed around with the garbage disposal and tried it out a few times and then eventually determined that he had to replace it. I was very skeptical that we would get a timely resolution because I thought American Home Shield was going to find some reason to either not look at it and not take care of it. But it was super easy and very smooth. It was just one phone call. I did not have to follow back up to find out where we were with it. Everything happened just as the representative said it would.

So far, we've been pleased with AHS. They have sent out respectable people and my issues have been resolved. A contractor came out and fixed my washer and refrigerator. They had to order the part and the gentleman that came back was very professional. He knew what he was doing. Plus, he corrected the problem right away. Recently, I had a leak in the faucet and the serviceperson corrected the one on the left. Once he left, I went to the back and noticed the right one was leaking. He was a very nice and respectable but I think the moving and pulling on the other side to get the leak corrected caused the other side to leak. AHS said they were gonna have the serviceperson to call me back, but he hasn't.

Sometimes AHS is a little slow getting people out but the people are pretty good. We had plugged up sinks. The tech came the next day and it took him 20 minutes to do the repair. He was very nice.

I'm a little bit disappointed with American Home Shield. I put in the job for my microwave that's over my range. The repairman said, "You need a new one." They put the order in for Home Shield to get me a new microwave. They called me, which was fine, and said my microwave was on the way and they gave me the stock number for the microwave. By chance, I looked the stock number up. My kitchen is stainless steel. They were sending me a white microwave. I called them and I said, "That won't go in my kitchen. My wife would have a fit if she comes home, she got a stainless steel kitchen with a white microwave. You a female. How would you feel?" I called them and then they all of a sudden told me, "We don't match colors." I got pissed off and I said, "What'd you mean? I'm paying for this. It's not a color, it's stainless steel. It's not white, it's not black, it's stainless steel."

We had an issue with our dryer and washer and both problems were resolved. It’s just easier to get some things done quickly with American Home Shield versus having to figure out who to call and service stuff. They'd say, “We're gonna have this company come out.” They resolved the issues we were having. It’s worth it, and so I have had it for 21 years now.

American Home Shield is good in the beginning. However, some of the technicians that come to the house are just there for 10 minutes, hurry up to leave, and pack their stuff. They're running late, they want to go home. Also, the message doesn't get conveyed from customer service to the technician, so there's a lot of miscommunication in between, from and to. Then all the calls go to overseas, and it's not an English barrier, it's understanding in US what we need and what the call is for. The customer service people need to type in exactly and listen to the customer and root cause and be detail in the note. Then, when I call US representative, they understand. When the call goes overseas, it's totally different.

So far, my experience with AHS has been good. I've only had one occasion where things got rocky and that was when I had my washing machine. It took me forever to get that resolved. It was right when COVID hit and it was not good. It took them a month almost to tell me they couldn't find the parts. I don't know if someone lost my case or whatever it is when they put it in the system. I kept getting conflicting information.

When our dishwasher needed work, the tech came promptly and fixed it. He's been here before and he's very good. With AHS, on some days, some things were good and some things were not. But they've gotten better because when our water heater went crazy, it took a week for them to do something. That sucked but they finally came through and did it. We had to pay extra because it needed upgrading and they didn't cover that, which was sucky as well. But it is what it is and that was a few years ago.

I got an email saying that it was time to check my heat before it gets too cold. So, I clicked on it and did whatever it told me to do. And the very next day, American Home Shield called me and made the appointment for the following day for the contractor to come out. I asked the lady, "How much is this gonna cost me?" She said, "It's included in your thing." Twice a year that at the change of the seasons to make sure everything is working. The tech was nice. He was here on time, which hardly ever happens, any place that comes. But that was the first time I used them and I was very happy. Everything was over and done within three days from the time I put the request in. I'm out in the country in the middle of nowhere. We have a septic tank here and we have a well, so we have well water. I got the plan that covers stuff that has to do with that, which is awesome. And I'm happy with it so far. I feel safe.

A faucet and toilet were leaking. After sending the claim online, I received the name and phone number of the contractor, and then I also received a text message. Then I had a call with the contractor for about 30 minutes before they got there. The contractor was very professional, timely, and responsive. They handled the situation.

The air conditioner would kick on but it was never cooling. We called American Home Shield telling them we needed someone to come out and take a look at the unit. Making the claim was very simple, quick, and it was done well. I received an email giving me my ticket number and letting me know who was coming along with their phone number to reach them. I was told they should be contacting me.

The last couple of times that I've called American Home Shield, they were able to send someone out the same day, so I really appreciated that. I did my request that morning, and someone was here that morning. They resolved everything the same day. But one time before, I called for my washing machine and I had to wait a couple of days for that. So that was annoying.

For many years, I used to always buy American Home Shield, and over time, I realized that when I have a critical emergency, it's almost always impossible to get any service provider through them in a quick span of time for any service. This particular case ended up being unique, because the service provider that we used is a mile from our house. I scheduled them directly as I wanted them to get here fast because it was an urgent issue. Then I called American Home Shield back and they were able to switch that request over to this service provider, which was fantastic, and it worked out. So I guess the point there is that when you have a true urgent need, American Home Shield almost never works out if it happens to be during a weekend. Because nobody will get back to you until the Monday following. Emergency response is very inadequate for American Home Shield.

Sears came out for the refrigerator. It's a Samsung and we have had issues with it since we moved into the house. It was something that AHS had come out and fixed about a year ago. But according to the tech, there's something inherent with Samsung that has problems with the icemaker. It’s getting liquid all the way up to the top of the refrigerator.

The first time, I called for my toilet and American Home Shield sent a plumber out. Simple job as he said, but I ended up having to get a new toilet due to him cracking my toilet bowl. When the second group came to replace the toilet bowl, there was so much attitude instead of just doing what they have to do. They were pointing out so many things that were wrong with my existing system setup but they weren’t giving me any recommendations as to how to get it fixed. They also came back and sent me a quote for $1,200. I called Home Shield back and told them I wanted someone else to come and I didn't want those plumbers to come again. They sent Lockhart Plumbers who did an excellent job in rectifying the problem and it was no $1,200 issue.

If something needs to be replaced, American Home Shield should replace it instead of trying to fix something that's not fixable. They eventually do it but it takes too much time getting to that point. But that's a business decision they make.

The air conditioner was just blowing hot air. We called American Home Shield. Our air conditioner was 20 years old, so the way it was configured and everything, the contractor couldn't repair it without me putting out $1,300 out of my pocket. When I was fussing about American Home Shield wouldn't cover what needed to be fixed and I had to put money out of my pocket, I didn't like that. But they offered to sell me the other one at a discounted price, so that made it a lot easier. One thing I noticed that changed is AHS doesn't allow us to talk to people as much. We just go through automated systems. But that is the world we live in at the same time, too.

I've been with American Home Shield way too long. On a scale of 1 to 10, my experience with AHS's so called "customer service" is a 1 (the worst)! "Customer service" is contracted-out somewhere overseas, where phone wait times and issue resolution rank with the worst performing companies. It's companies like AHS that give the extended warranty industry a bad name.

I was a bit disappointed about the issue with the water heater not being covered but looking over the contract, it didn't appear that it was covered and it was fair that I got the refund back for the service call. The claim for the refrigerator was acted on almost immediately and I was satisfied with that. I was satisfied too with the service people who came out for both the water softener and the refrigerator. It's just that the refrigerator that we have right now is limping. The check for the buy-out has taken a little bit to get to us, which is a little bit funny because nowadays, the way everything works is it seems like funds could be exchanged within minutes. It is ironic that we have to wait up to 21 days for a check. Other than that, 99.9% has been great which includes the way I've been treated, the fairness and the response from American Home Shield.

I had someone come out to do a rekey and he was there for about a minute and then gone. So it was quick and easy.

Our AC wasn't cooling. The tech that AHS sent figured out the problem. It was good but AHS is a little bit expensive to pay every month. Sometimes, you use it only once a year or you cannot use it at all. Every time they come, I have to pay $100 for just the trip charge. They should reduce the price. Also, some companies are easy and they know the problem while some companies waste their time and labor. They don't know what they're doing. They order too many parts and it doesn't fix the problem. Also, they need to speed up the process. Last year, I had to wait three months without a washer and dryer.

AHS schedules someone out right away and the claim gets taken care of quickly. Sometimes it takes time to get parts and then they put them in and resolve the situation real quick and good. Pro-wise, it's a good service. We don’t have to worry about a large repair. Out of the blue, something comes up, you make a claim, pay the 75 bucks. They schedule someone out, and it’s resolved. We continue it. We like it.

I've had American Home Shield for many years. And recently, I had a lot of things that needed to be fixed and got the same issue that's I've had over the years with AHS. They would send some companies out here that don't do the job. But every now and then, I luck out and I get a good company. And I would put in a great review for that company. But more than that, I get companies that don't. They want to rush through the job. They don't communicate well. I would call AHS and say, “Look. This company came off here. They didn't fix the problems. And I need for you to send somebody else back out.” And you know what they would say? “Well, that would be another $100 for a second opinion.” I said, “No. I'm not paying another $100 for a second opinion. That's absurd. They didn't finish. They didn't do the job.”

My garage door opener stopped working and the remote that I use to open from the vehicle wasn't opening it either. I called American Home Shield and they sent a company out to repair it. The tech was good and he was in and out. The only thing problem I have with American Home Shield is with how many times you call out before they replace an appliance. I called them out five times for my refrigerator. For a couple of times, it was for the same thing. But they said the refrigerator was not ready to be replaced. So what point? Do I pay the cost of what the refrigerator's worth before they have it replaced? I'm considering just dropping the home warranty because it's really not helping if I keep getting the same thing.

Our HVAC unit was making a noise. The claims process of AHS was easy. The techs were able to access the unit and took care of everything. They were able to make adjustments that day and reminded me that I have 30 days in case anything else comes up. My personal experience with AHS has been fine. I've had other people in my family who have the insurance and they have not had as good an experience. But I haven't had to deal with those major issues as they have had. Hopefully, it continues that way.

Having AHS as my warranty provider, I feel safe knowing that they got it if anything happens. They haven't let me down in that regard yet. I had a refrigerator claim and it was resolved pretty quick.

Right now, I have a washer and dryer that are kind of not really the best and I gotta replace and I've not received the replacement check value from American Home Shield. Every time I call them, I get kind of a little runaround deal. If a washer and dryer goes out, a family's looking at going to a laundromat, which is unacceptable in my book.

If you got a plumbing issue, American Home Shield sends it to the contractor and it takes up to 24 hours before they call you back. The contractors have their own contractor. So, the contractor would call me and set up an appointment to come. I've got no problem when they come and do the work. The only thing I hate is it takes up to 48 hours before they come. If you got water dripping, you got to deal with it for two days until they come out to fix the problem.

The hot water heater went out. I called AHS, then about 30 minutes later, I was surprised that I got a call from Loyalty Home Services saying they wanted to make an appointment. I thought that I would get it the next day, but it was pretty fast. When the tech came in, he told me what he thought it was and explained to me very well about what the problem usually is in hot water heaters, which would be the switch. He said he'd switch it up and he did that. But he took a picture of the control box so that in case I called back, AHS would go ahead and order it, then he'd come in and install it. He was very good and punctual. His company also sent me a message that he was on his way and I could track to see where he was. It was very nice to know exactly when he was going to arrive.

We had an issue with the dryer about a year or two ago. A repairman came and fiddled with it, then he replaced a belt and it got better. Then a couple of weeks ago, we had a problem with the dryer again and ServiceMax USA was sent out. This young man stood there. I turned the dryer on and he heard a loud sound. He said that it was one of the two rollers in the back. He took the top off of it. He held one of those two rollers in his hand and turned it. He popped it off and handed it to me. It would hardly even turn. Then he said that the heating element is not working properly either. He put a temperature gauge and all of a sudden, he said that it's either bad or about to go bad, and in fact, it's not even sensing it. He put it in for a replacement. One week later, his dad came and had the part in and out in 20 minutes. Now we only run the dryer for 10 minutes compared to the two hours we used to be running it. So, spot-on fix.

I filed the claim online and American Home Shield set it up. It's simple. The power went out in one room so the contractor checked the breaker and the plugs. A wire had come loose on one of the light switches. It wasn't twisted together enough or it came loose in the wing nut. They just tightened it back up, twisted the wires back together, and that was it. I like keeping my warranty for the repairs when things go wrong.

I had a heating repair. The circulator was leaking. SH Enterprises did a great job. They were available the same day I submitted a claim with AHS. They were really nice. AHS got their phone fixed, too. So that works out well.

In my recent claim, the plumber came out twice. The first time, when there were four different issues, he didn't do so well. He had to come out and repair a leak that developed on the supply line. But he replaced the input lines, which made the situation totally comfortable and I didn't suffer any water damage. The big concern on that particular repair was that he reported back to American Home Shield on the kitchen faucets that they were impacted by paper debris, and AHS denied the claim for those. Then in the process of investigating the faucet, the plumber broke one of them, and so I was out two kitchen faucets. I had to pay him out-of-pocket to replace those. Now, the plumber came out for some other new repairs recently and did a fine job on those. His work was good, except in that one instance. It was a mixed experience but I'd have him back again. I liked that he was responsive and I have never had that from other vendors.

The problem with the washer started a long time ago. The tech discovered a separate problem but it was acting and doing the same thing, not advancing. It was an electronic problem and he fixed it. I did the claim online to American Home Shield and the website was easy to navigate. But I was disappointed because I wanted a human but I had no option and I had to deal with the website. I need live humans accessible on the weekends.

The technician came out for the toilet and he did what he needed to do. It was great. So far, everything's been great with AHS. It's nice to be able to call one place, and whatever needs to be done, they would dispatch someone out, and then they'll take care of the problem. I also don't have to pay so much.

Every time we call, they come and fix whatever is wrong. When we had a claim for our washing machine, the tech came and fixed it within less than an hour. He did what he had to and he was really good. In the summertime, when we call for AC, it takes a while to get somebody out here. But that's pretty much everybody because of how busy they are. So overall, everything's great.

Our refrigerator had completely died so I needed a new one. The claims process was pretty quick. Someone came out to assess my refrigerator and see what was needed. Then I had got an email right away saying that I would need to purchase a new refrigerator. So everything was pretty smooth. We had to order the refrigerator and wait. But it came a lot sooner than I thought it would. I had a great experience.

My heater wasn't working. When the first guy came out, he thought it was a furnace instead of a boiler. He didn't know too much about it, so he had to send one of the senior technicians out. Once the other person was out, the boiler wasn't actually broken. He just had to light the pilot and turn the switch on as somebody had turned the switch off for the heat. The company let me know what was going on and was always sending me text messages and updates.

I recommend AHS all the time to people, especially homeowners because personally, I think it's an awesome tool to have. For my recent claim, my water heater needed to be replaced. So far, everything's working well. However, now they've added where I have to pay before the service people come out. I'm not too keen on that part. I prefer the old method, where I pay when they come out. But AHS is an awesome company.

My master bedroom toilet would leak every time it would flush. We didn't want to mess up any of the plumbing or the upstairs so we just turned the water off. We knew we were gonna get a new one. So we bought a new one from Home Depot, and had ASAP Plumbing look at the toilet. They said there is a crack in the seal so they're gonna replace the toilet. They did that for us. I wanted to get a plumbing extension and make sure everything was winterized but they weren't able to do that. They told me I had to submit another request to get an inspection done. Other than that, my experience was pretty smooth and I'm happy with AHS.

I'm happy with AHS. The 5 Star In Home Services tech was very professional, courteous, and informative. I am totally ignorant to a lot of these things. The guy told me. He showed me and explained to me in detail. The latest the claim was finished was the next day from the time I called.

Everything in my freezer was melted. But when the tech came, it was working well. He said that if it happened again, we have to change the board. Also, there was a washing machine issue. The pipe was busted and he changed a piece of that. The tech was wonderful and very knowledgeable.

A toilet messed up in the house. Heros Plumbing repaired inside the tank and a valve. Everything's still working good now. The claim process with American Home Shield was good.

The guy from Ace Garage Door explained everything where I understood what was going on and how the garage door worked. He fixed it quickly. Everything went well with my claim with American Home Shield.

My garage door would not go completely up and it was fixed beautifully. Also, my husband just died on October 25 and when I was stuck with my car in the garage and couldn't get out, I was totally bummed. Kevin from Smokey’s Garage literally stayed on the phone while I pulled the red cord so I could at least get my car out of the garage until they came. So, they went over and above. The technician was excellent. He explained and showed me what was happening.

JMRS was fixing one of my furnaces, and then the second one broke. So then they were fixing the second one. When the first furnace broke, I did a request through American Home Shield's website. But then I didn't like the company that they gave me because I haven't had a good relationship with that company. So I called American Home Shield and asked for JMRS to do it. So they came out and fixed it. Right now, everything’s working great. I'm going to request JMRS for everything that I do because they're on time, they do their job, and I really like them. I recommended American Home Shield to probably 10 people so far.

It's pretty easy to submit claims. I just go online and submit them. It's linked up to my cellphone, so they respond back. Then if I need some type of service, the technician calls within 48 hours. The professionalism of the contractors stands out for me. They come in on time as well.

American Home Shield improved their process over the years. The categories that they give you are fairly good but there might be some that can be enhanced. I've used the home warranty quite a bit and although it's not quite as user-friendly as I have would have preferred, it's manageable. When making claim, they prefer you not to talk to a person. I did a claim recently and it took three days for the technicians to come out. They didn't have any of the parts needed so they had to order them. We waited several weeks for the parts then they came back as scheduled. They were great. The number one benefit of having this home warranty is comfort in what the level of the expense will be for minor and major repairs.

Home Shield is a parent company that hires out and as far as a concept goes, that's awesome. The only issue I had in the past was the service depended on the sub being sent out. Other than that, it's good. Sometimes, you get a sub who is awesome and does exactly what you need them to do. But there are other times that you get a sub that has no clue what they're doing and they make the situation worse or they can't figure things out.

The air conditioner quit cooling. AHS wanted to get somebody that day and I couldn't be there, so the vendor came out the next day. Overall, they have been more than supportive. I've been very happy with them.

My stove quit working, and my dishwasher heating element stopped working. My wife said that the tech that came out through American Home Shield was excellent. He was here not very long, fixed both of them, and away he went. With AHS, the experience has been perfect so far. When something breaks, it gets repaired or replaced.

I had got my roof replaced a while back and my furnace kept blowing out with a pilot light. The tech that came out through AHS checked it, but realized it is a cap on the roof. It had to come down to blow the pilot out. He explained some kind of wind is coming back down that vent and it was blowing the pilot light out. He was very knowledgeable and he explained everything to me. It made sense once he said what happened. I had somebody come out a while back for the same problem, and it kind of went away, but then it came back. I didn't pay attention that the wind change was causing the effect. Overall, having American Home Shield has been great. I had it before, and then I went through some financial stuff and so I cut it off. As soon as I bounced back, I got it back because it was good before.

We called in for our gas stove and the guy came out. He needed a part and when he got the part, he came back a day and a half later to put it in. But that only solved the issue partially, so he had to get another part and then he came back a day and a half or so later. He took good care of it. Everything's running good. The techs that AHS assigns to our claims react very quickly. The only complaint I would have was when we had a washing machine and a dryer that went. AHS replaced them but they only gave us $650, and it cost us over 1,000.

I stay with American Home Shield because I have to have something to protect my house. I work hard and when the refrigerator quits working, I can't automatically just drop and go buy another one or pay someone and tell him how much to get something fixed. I had a good experience this time with American Home Shield because the contractor that came out was good. But the air conditioning company that comes out here is terrible. They got the cheapest unit they could find to put up in the attic when one of my ACs went out. Because of that, the manufacturing didn't match which caused problems later.

American Home Shield does very well. The claim process is expedient online. There could be a bit of a language barrier sometimes when calling in. But patience gets it done. Also, I like the items it covers for claims. I have one of their top two packages and I'm going to add on more coverage. I love it. The dishwasher was leaking from both sides to the main door. It was a gasket that maybe was worn. The service tech came out, was very prompt, addressed the issue, informed me what was going on. So, I was informed along the way. He told me that he would be able to go back to the shop and pick up some parts so he could go ahead and get it completed the same day. He was done in two hours.

We set up an appointment for preventative maintenance servicing online and American Home Shield responded within 24 hours. The guy was great too.

American Home Shield offers a service once a year for the heating and air conditioning company to do the service before we turn the heat on. The tech was great. He told me how all the units were and their condition. He said they looked great and that he didn't feel they needed anything. The only downside was that he didn't have a business card. So, I just took a picture of his truck and now it's in my favorites on my phone. So, if I ever have to call American Home Shield again, I can ask for that contractor to come out. If we can stay with a company that already knows our unit, then it'll make us feel better. With a home warranty, it's nice to know that if something breaks, we don't have to come out with a bunch of money at that one time even if we probably paid for a unit over the life of the home warranty.

The garage door spring was broken. The claim process was very simple and Beverly Garage Doors was out here 48 hours after I filed the claim.

My air conditioning upstairs was not working. The tech that came out through American Home Shield was super nice, he checked everything out, and replaced a part. He said everything looked good. He didn't try to upsell me, which was nice. He was very informative and was in and out in probably 30 minutes. I have another repairman coming out for a refrigerator, and I'm already having problems with them. But for the AC everything is great.

My heat and air quit. A different man came out and diagnosed the problem. Then an electrician come out and fixed the breaker on my fuse box within 10 minutes after he got here. It's hard to get things scheduled because companies are busy but American Home Shield manages to work around and get it taken care of.

Technicians came out for claims and on both times, it was great. There was timeliness and a lot of communication, which is important. One tech was named Billy and I love him. He was prompt and was informative. I paid $75 for him to check the furnace and make sure it was okay for the winter. I also had issues with my air conditioner this summer and American Home Shield sent someone out. It took him two days to fix the problem. American Home Shield saves me a lot of money in the long run. They provide prompt service, the problem is taken care of, and there are no hidden fees. Go for it.

The dryer was getting too hot and there was a strip missing form inside that the tech took care of. He did a great job. From the second I called him, he knew exactly what it was and the model number off the top of his head. He came out, fixed it, and was in and out in 15 minutes. The dryer is working perfectly like it’s brand-new.

We had a company that was recommended through American Home Shield and they were unable to fix the heating issue. They were being unresponsive, so we ended up going with Frog Pro Services and they've been very helpful. They were here for about 10 minutes and identified what was wrong. Then they ordered the parts, and they said it was supposed to come in today. They said they'd be in contact with me tomorrow to schedule a time to come out and fix it. So far, my experience was pretty good the few times I've had to call American Home Shield.

The pilot on the gas range didn't work. I called AHS and Tom came out for the repair. I've gotten to know Tom quite well. He's a good guy.

The claims process with American Home Shield on a plumbing issue was pretty straightforward. The technician that was sent got it fixed that day.

I got a claim for a water heater, a dishwasher and a washer. It's easy to put a work order in. I call in and might wait a bit, but American Home Shield gives me a number of the people or the company. The company contacts me and emails me information on the appointment. Everybody that has come out has been super effective and professional. I talked to different people a few times and they have all explained to me my coverage. And any question I have, it has been answered. It's convenient.

I was satisfied for about an hour with B. B. Lewis Plumbing. The repair guy has been to my home a couple of times to fix the same issue. But as a new homeowner, I didn't understand it very well. I had scale or calcium buildup in my water heater and the faucet was getting clogged from the inside. That was because the calcium scale was floating through my hot water pipes and going into the faucet head and making it clog up and causing low flow. The first time the repair guy came out about a year ago, he cleaned that out and that fixed it for about a day. Then, because the calcium scale was still in the pipes, it clogged back up. That eventually built back up and started clogging all my faucets. At that point, I researched and realized that this is a symptom of the hot water heater needing to be flushed.

There was a small piece in the dryer that need to be replaced and there was a backup of the filter that needs to be cleared out. The technician changed the part and he took out some of the backlog in the filter. He was great. With AHS, we only had one issue where the process kind of got a little frustrating when they were fixing a refrigerator. It took several visits before the contractor was able to get the right part and get it fixed. Eventually, they got it done, though. Other than that, everything else has been exactly what we needed. I will continue to renew and use AHS as long as I have this kind of service.

My house is 10 years old now, and I know how things start to wear and tear and go down. So I figured, why not grab a warranty service that could help assist me in getting things repaired, making things easier, and finding people to repair those items? I'm glad I took the steps in getting the service. If I have any more issues in the future, I'd love for Universal 1 Repair to be the one that would come out and resolve my issue. If you are having any issues with your home with respect to appliances, or some other things inside your HVAC system, and you don't readily have a handyman contracted, consider getting a home warranty to help you repair items when they break.

The flusher in the restroom was broken and when I used it, I forgot it was broken. The shower also had some issues. The repair guys came within a reasonable time and checked the stuff I complained about. The first time, they said that they didn’t have the stuff to do it so they said they would reschedule. When they came back, they were able to fix the issues. American Home Shield has excellent service and I’m satisfied.

We had a few outlets that were no longer working. The technician came through and tested the outlets that I've mentioned to him and then went downstairs to our basement location where I showed him one of the outlets. He came back up and said it was fixed and it was. He was only there for 20 minutes max. It's super easy to book a service online with AHS. We don't use it super often, but it's good to have in case we need them. We are getting ready to sell our house. It was nice to be able to get some things fixed around the house that were covered under our home warranty. American Home Shield does a good job of saying what they cover and what they don't, even if it's associated with a particular appliance.

Dudley's HVAC & Maintenance has been to my house several times. This was the first time they came for the heat. When the first guy came out, he said that some kind of switch was broken on the outside. When the guy came to repair it, he went up into the attic and said that it was not the switch outside, it was something in the attic that needed to be repaired and he repaired it right then. The guy that came the second time said the first guy sent him because he's more specialized in the heating aspect. My only frustration was that I went almost a week without heat when if the first guy would have gone upstairs, he would have known that the problem was that one and not the outside.

When I call in, they send someone and it's been fine. The contractor that came out for my microwave was great.

I had an issue with the filter holder of the refrigerator and the hose froze up somewhere along the line. Also, the control was frozen. It didn't take the contractor long to come out. The gentleman diagnosed it on the first visit, and he came back and solved the problem. I was very satisfied. Also, I liked the way American Home Shield has changed, being able to put in the request for service. When I did it two years ago, I thought I was never going to renew it. I did but I was so disgusted with it. You had to call them and then, they had to decide whether you could have somebody local. It was a circus. But this was very good. I was very happy and I have no complaints.

My cousin stays in one of my properties and there was an issue with the HVAC. AHS sent someone who looked at it. He said it was a flick stem that you put on the thing to keep the pilot light lit. It was like a little metal hook that the other one burnt out. He couldn't get it lit. He said they didn't have the part, so they had to order. Once he found out, he said, "The part won't be in till Wednesday or Thursday." The way it was explained to me was American Home Shield had to order through whoever their distributors are for a certain thing that's why it was gonna take so long. I just went and bought a couple of heaters to put in because it's cool at night right now because it's coming into wintertime.

My claim started on August 31st and it was completed on November 1st. So the process took longer time than expected. The contractor first assigned to the claim diagnosed the microwave, and he said the magnetron is bad. So he ordered that part and it took some time to come back with that part. Once he came back and installed those new parts, the microwave didn't work. So after that, my claim has been assigned to a different contractor. He came after two days and then he was not able to diagnose the issue with the microwave so he took it with him to his shop.

I was having electrical problems with some of my lights, so I called AHS. They got an electrician who came out and said that the circuit breaker box panel that's outside the house is 50 years old and a Zinsco that is known for starting fires. I live in a wildfire area and that is a scary sight. Aside from that, I had a light in the living room which was a dimmer light, and it was set up wrong. It was making the lamp flicker, so he fixed that. He said that I needed a new box but unless the box is broken, somehow AHS is refusing to cover it. So, I have to wait until I have no electricity or a fire starts, then they'll cover it.

We had a dishwasher that was inoperative. I contacted American Home Shield and they dispatched a GE repair guy the next day. He came out and he had the dishwasher fixed within an hour. American Home Shield provided good service and good response. It worked.

The air conditioner wouldn't shut off. It couldn't be any easier with AHS. I got online to get a phone number and then called down there and then waited in line. But I got online, "What's the problem? Where do you live? What's your credit card number?" The next thing I know, I got an email saying, "You've been recommended to this company. They will contact you shortly." They called me at 8:00 the next morning. The tech was here the next day and the service was very fast. He was really nice, professional and I was very happy. I would recommend his company to anybody. I would recommend AHS completely, as well. I used them at my home in the past too.

I have a Ring doorbell on my front door and I was trying to get it unscrewed off the wall. The screws are stripped already and I couldn't get the screws unscrewed. I called American Home Shield. Every time I call, I have to wait to get to speak to a human because you say one word and they take it for another word and you never get anything done. They then hang up on you. The first person I got was talking so fast at one point that I couldn't understand her. I called back and somebody else came on the phone. I told them I had a doorbell that wasn't working and they told me what company would be coming out.

My dryer wasn't heating up and we set up a service for a specific day. The tech was out there in-between our set time of 2:00 and 3:00 and he did a good job. Everything has been working great since then.

Hello Team at American Home Shield, I have been a customer since 2019 September. I recently raised my first incident request to fix the broken Water Heater at my home. To say that I received bad service for my recent request would be the biggest understatement of the year for me. Firstly the water heater is still broken, Secondly, absolutely no urgency from either the American Home Insurance or the Contractor to fix the problem. Every week I follow up and get a red tape answer - "Let me send an email and check on your status", or "The part is in transit". I am utterly disappointed with your service and the regard you have for your customers.

The garbage disposal would not come on. I had tried to fix it myself and thought I had it, and it turned on for a little bit, but then it got caught up again. The tech that came out was able to reset it on the bottom, and he taught me how to do it. He showed me what the problem was. I also had an issue with the hot water heater. The water was not getting hot enough. He was able to turn it up. It was a good experience. He was nice and he had a wonderful personality.

My garage door wouldn't work. The contractor came out and did a great job. I'd use them 1,000 times again. I was very pleased with using American Home Shield for this problem.

In my opinion, the contractors with American Home Shield can't get fair reimbursement from American Home Shield. I haven't been reimbursed. I, out of sheer defeat, accepted a cash-out. The issue was the contractor that they sent out said the problem was done on the first visit. It worked for about five minutes while he was here. The first time I tried to use it shortly after he left, it didn't work again. So, I called him and he said, “Well, your unit’s shot.” That was very different from what he said when he said the problem was dust and he just did a routine service. He called American Home Shield and they denied his bid. They said his costs were excessive.

The technician who came for my heater that was not working was on time and quick. He resolved the problem. He was in and out in like 30 minutes. This one was good, but I've had other repairs with American Home Shield that I didn't end up using the claim because it was way too expensive. When my hot water heater went out and after the plumber put me on the phone with AHS, it was gonna be $2,000 I would have to pay out of pocket.

The dryer was making a squeaking noise and I was concerned that it was either the pulley or the belt. I knew I needed to get it checked because if that pulley went through the brake belt and the element was still heating, I didn't want a fire. So, a service person came out but then it wasn't squeaking when he got here. So, he said that when that happened again, I should record it and call them back. So, I did. Then, I got an email that said that a part was missing and according to our contract, if a part was missing, the claim would be denied. This was the first time something had been denied.

Beaches Air Conditioning, the contractor, was great. They were professional, on time and communicative. American Home Shield has been convenient and every time I’ve contacted them, they’ve been responsive.

I contacted AHS for something running in my toilet on a Thursday and a contractor came out on a Monday or Tuesday. So far, the service has been good except for one thing. It was for when AHS sent somebody out to check my HVAC. They said that it was a promotion for them to do a winter check-up. The guy who came out was great. But three days later when I turned the unit on, it was kinda cool as opposed to warm.

I've used American Home Shield several times and I've had a mixture of different responses from during my time of having them with certain things. They've always had excellent customer service. My problem has always been resolved. Recently, South Valley Appliance came out for the refrigerator. Both guys came out. One of my things with American Home Shield is that it's a business and they try to find the best contractor that can get the job done that cost them the least amount of money. So sometimes, it doesn't always equate to the most efficient work person that come out. Because I know I've had a few come out in the past with different things that I just didn't like and I told American Home Shield not to send them back out. My last AC people that came out was great too.

My experience with AHS has been great. I got the best service from the contractor.

For the past year, American Home Shield hasn't been like it used to be. It's a long wait to have something fixed. When I call about a problem and they try to send someone, the person never comes. We live in New Hampshire so if the contractor is coming from Massachusetts, it's a long haul for them. I understand that. But they never show up or they call 10 minutes before they're supposed to be at my house. When I was having problems with my refrigerator, they fixed it but then another problem popped up. It just keeps going and this problem started in June. So I'm not really pleased with that. I would hope that they would find someone in my state or at least within a decent amount of mileage to where I live.

My pool cleaner pump was noisy so that was a concern and I also had some possible electrical issues with my lights. The techs came out and told me that it was probably the bulb and they couldn't do anything because it was not covered. But they told me a little bit about that, which was very helpful. The tech proceeded to let me know that the pump was bad, which was the initial thing I called on, and he ordered the parts. He came back and fixed it within a couple of days so, he was awesome. He was cool, upfront, and kept me in the loop throughout the whole process.

I first signed back in February. AHS came out to assess my AC system. I didn't like their feedback 'cause they told me that I needed a whole new one, but then I would have had to come out all of the money with no help from them. I just canceled it at that time. Now, I decided to go back as it was actually owed to me from my realtor and it was forgotten to put in the contract, so she and the seller came back to pay for it, and they just gave me the money.

Ramb’s Appliance Repair recently came out and did a good job on my claim. They ordered some parts and some of those were no longer available. Then the dryer was delivered and the company that did it scuffed up the door. I called American Home Shield and GE. They sent a technician and they ordered the part, so I'm waiting for it. The only thing is that if taking in anything for parts, its status or ETA is unknown, especially with the COVID thing going on for the past two years. But besides that, everyone fulfilled everything they needed to do. I've been recommending people to American Home Shield to make sure they have some type of warranty for some of the appliances. I have my pool and I have something on the septic so I have a higher contract with them and they're pretty good. I'm looking to stay with them for the longevity of time.

My dryer had went out and my dishwasher was not functioning properly. American Home Shield sent King's Appliance and they fixed my dryer and it worked. They did a great job. They came out the same day. I couldn't be happier. The only thing is I have another claim that's not going too well. But King made the dryer experience really well. So, I think it's not really American Home Shield but it's some of the providers that provide the services that make their program not that good.

Our water heater wasn't working and American Home Shield used Tankersley Plumbing. They couldn't even get me an appointment because they were so full but they squeezed me in that same day that I made the claim. So, I was impressed. The contractor came and fixed the water heater. They had the part and replaced it. They were great. AHS does what they say they’re going to do. They fulfill their contracts.

We had an issue with our garbage disposal. There was a piece that had broken off from it. I was able to retrieve it, but it was no longer working. Greenway Home Services came out and ended up having to replace it. The person who came out was very personable and he took care of it in less than 30 minutes. It was a very good experience. We have made a few other claims with American Home Shield over the years and it's always been a simple process to file a claim. Even when we have an item that requires multiple follow-up visits, as we did with our refrigerator a few years back, they always reschedule the repair person to come back out. There was never a problem as far as that's concerned.

There was some water leaking through the ceiling so I submitted a service request with American Home Shield online. Epic Air came out to check the air conditioning unit. They cleaned it up and added more Freon to it. They provided good service and the unit is working fine now.

The dryer wasn't heating. The contractor came way earlier than they said they were gonna come and they fixed the dryer. Everything is working. I also had a guy come in to fix the garage door. But he didn’t give us a troubleshooter guide. We never had a problem before with the opener, but sometimes we had a problem with closing. But we never kept his information. But overall, American Home Shield does a great job. They do exactly what they say that they will do.

When I went into American Home Shield’s app, there was a button, which was a link to submit a service ticket. I got the name of the contractor who called and identified himself. So, I knew who it was when he came. The ceiling fan wouldn’t turn on. When I pulled the chain, it got stuck so I couldn't pull the chain again to turn the light on. So, he changed out the switch. He was nice and kind. He listened to what I had to say and what was wrong with it, and he got it done in record time. When I first came, I had a plumbing issue and AHS sent out someone. When I needed to put a toilet in myself, I personally used the plumber that they sent. The year before last, I also had to use AHS when my heater didn't come on. AHS sent out a company for my furnace and he was also timely, came on the appointment time, and got it done quickly. I haven't had any issues at all.

There was a time where I had a problem with a plumbing leak, and American Home Shield sent me out a couple of people that told me different things, and it was still having a problem. It developed into another major problem with the shower company and I was going to have to pay to get a new shower put in and it turned out that was not what was needed. The only way I found out was having to hire my own plumber and that cost me $850. I called American Home Shield and said, “You’d sent me out two different people and they weren't doing a good job. I ended up having to do this on my own outside of you. I've got all the payments, Can I submit it to you?” They said I could not because I didn't work through them. I thought that was pretty crappy because I tried them twice and it didn't work.

I’ve used American Home Shield for 15 years. It’s a good company. The band on my garage door that pulls the door up and down broke on July 19, and American Home Shield sent a company from Eagan. Maybe they put a defective band on because they are supposed to last somewhere between 10 and 18 years, or didn’t adjust it right. The rubber teeth on it, that the motor pulled it up, were crumbling. I called the company that did it on July 19 but AHS doesn’t use them anymore. But this next company was good. My wife was there. She said the guy was on time, very professional, pleasant and did a great job. He fixed it in 30 minutes. And it has been working great. I had a couple of other repairs recently. My freezer was getting ice in the bottom. Something wasn’t working. It’s a defect on that Samsung. AHS did a great job on that too. They use good companies and send good people. They are reliable.

My range did not work properly. The techs fixed it and they did a good job there. I'm an appliance technician and I opted to let them do it because it's cheaper through AHS. You only pay $100 and when I did the diagnostics, some of the parts were a lot more expensive than $100. I’m a business owner in Colorado and I own an appliance repair company. We work with AHS a lot and I know how they operate. I know their insides and outsides, so I chose them as my home warranty company. They are the best and they cover everything. If it’s not fixable, it’s going to be replaced. I know other insurances make you sign stuff, then they don’t cover some obvious normal wear and tear stuff, which is not fair. But AHS doesn’t do that.

My dishwasher isn't working. I called American Home Shield and two days after, I had the person from Sears come in to solve the issue but he couldn't fix it. The component that went out isn't on the market anymore so I'm ordering a new dishwasher. But I don't know when exactly it would be coming. The guy was supposed to call me and I still don't have any news from that. I'm not sure where I need to call but I will call them again to see where it's at.

My water heater went out and the experience with AHS was way easier than I expected. It was amazing. First, the ease of the process to schedule was really nice. I just went online, and I picked what was wrong. And then in the next 30 minutes, somebody was calling to ask me questions about what the problem was and to schedule to see it. The person who came was very professional. He went in the basement, looked at the heater, was like, "Yes. Okay. This is what it is." He got a replacement, brought it back and installed it.

American Home Shield's contractors seemed to be fantastic. One came out for some routine maintenance and the experience was really nice. The tech checked out the heater and said everything looked great. A home warranty is nice to have in case things break down. Instead of having to go out there and look for somebody to do the job, you can call your home warranty, set up a claim, and they can get somebody out to try to fix whatever problem you might have.

There was for a leak in the pool plumbing and the techs ended up repairing it. They did it there and then within 30 minutes and it was all very satisfactory. I've had two claims with AHS and they worked well. I switched to them from another provider because their coverage was too limited and so far, I'm happy with American Home Shield.

I had a problem with my thermostat and it was addressed perfectly. The tech came in and gave me a new thermostat. I've not had any issues with American Home Shield. The only thing that I've ever had a problem with them was when they started taking the $100 fee instead of us giving the fee to the vendor that came out. I only had difficulty with that one time because they took the fee and the guy came out, looked at the issue, and said he couldn't work on it. Then American Home Shield tried to tell me that I was going to have to pay a second fee. So they sent another person out here and I didn't pay the fee.

The toilet was leaking. American Home Shield looked up our account. We submitted what the issue was and they let us know who would be contracted. In this case, it was T Mayes. A gentleman named Ray came out, saw what the issue was, and he fixed it. He replaced all the guts of the toilet - the flushing unit, and gaskets. However, they literally dropped the ball when it came to replacing the air conditioner, because it went out in the wintertime, so the heating wasn't working at one point. They said it was Freon. And it went out in the summertime when we had 100-plus-degree days.

There were roots that had grown into the pipe and debris was getting caught. I called American Home and told them what was going on, and then I paid my deductible. They started looking for plumbers that were available. At that time, they were few and far between. I was lucky that Patriot had a cancellation. So they came and took care of us. They kept working on it for me trying to get a plumber out as quickly as possible. Patriot did a great job because they kept on telling me exactly what they were doing and when they started to do something else. They also gave us a pointer on how we could not have to deal with this next year. They were on time and very helpful. They also cleaned up their mess. So I liked them.

The refrigerator was too cold. It was freezing in the fridge. I filed a claim to AHS on the internet. Their website is pretty good because it's easy to use. The mechanic contacted me fairly quickly, and they just replaced the temperature sensor. I also called AHS about the heater and it went quite well, too.

The air conditioner was leaking. The contractor got to us very quickly and fixed the ac quickly. And it was, so far, fixed right. The air conditioner works great. The warranty helps because we don't have to pay full price when we have damages to the house.

The heating unit wasn't heating. The technician came out and he went piece by piece and he pulled it out. He showed it to my husband that the firing pin, igniter had burned out. He fixed that. We've been happy ever since. It was easy submitting a claim with AHS. They texted me an hour later with the name of the company and let me know that she didn't know the exact time, but they called. It wasn't that long when they showed up. I'm satisfied. I had American Home Shield for many years now. It's best to have American Home Shield because there's no lag in time. When they say they're going to set up your appointment, it's going to come straight to you.

My boiler wasn't firing out and I didn't know how to light it. I called American Home Shield and the claim went through pretty easily. When the contractor came out, they said they couldn't do it and we had to have a professional come and do it. When the professional came, he fixed it for us. Overall, everybody did their job professionally. Everything is functioning good as far as the heat now. American Home Shield is a pretty decent company. They will answer all your questions. They will come out when needed and everybody is on a professional scale.

One of our commodes wasn't flushing properly, so the contractor came out. Everything was fine.

I like the prompt time for the claim with American Home Shield. The contractor was excellent. He did a quick fix and he was experienced. AHS is gonna be a good investment because you never know what might happen.

My pool pump wasn't working. I called American Home Shield to do a claim, and it was pretty easy. Pure Pool Service came and inspected the motor, and then they ordered a new one and came back a few days later and changed it. They were excellent. I called them today because I don't think it's running enough time because my pool is green, but I'm sure they're going to come back and redo the timer. Everything that I've worked with AHS has been excellent. It has been a good experience all around.

We had a washer that went out on us. The technician came out and took a look at it. There was so much wrong with it, he decided to total it. And within about 20 minutes, I had a link in my email from American Home Shield where I could go shop and pick the washer out. Now, my new washer is coming on Tuesday. All in all, the warranty has saved me a lot of money. American Home Shield has replaced a water heater and a garage door opener, and got my refrigerator fixed. This is our second washer with them because the original one I had went out and they replaced it with this GE. Getting a warranty with AHS is also pretty straightforward. They send you the contract and when you take a look at it, make sure you pick the one that you think will cover everything that might possibly go out. They’ve been great to us and they've never given us any hassle. They've always replaced things, too.

We just bought this house and it wasn't heating. We would turn the heat on and the air would blow but it wasn't hot. AHS answered my phone call to file a claim on a Sunday evening and had someone out within 48 hours. Ellis HVAC explained to me that our furnace is a hydro-electric coil system. It had never been serviced and the house was built in ’86. It had been quite a long time. They serviced it and said it would take a while to get going because of the type of system that it is but an hour after their appointment started, it was working and we have heat.

T. Mayes Plumbing was very good. The kitchen sink corroded because of the harsh water. It looked fine on the outside, but it was flooding underneath. The tech also said that some of the pipes were really loose where water was coming out of, which kind of made sense because it kind of felt like there were different places the water was coming from. The whole faucet got replaced. Then, with the bathroom, it was a constant drip. The seal had gone but there were other things as well. So, they just had to replace the whole thing.

The washer and dryer wasn't going through the full cycle. It wouldn't drain and rinse. A technician came in and looked at the washer. There were things that had been stuck underneath one of the panels. He had everything he needed and made sure there were no other mechanical issues.

My freezer wasn't producing ice. I contacted American Home Shield by phone to let them know. The gentleman that showed up was very professional and informative. I work nights. So, he just took care of it, said that he ordered a part, and then left. He was awesome. Overall, AHS has been awesome. We renewed our policy with them, too.

AHS was excellent. I have no complaints whatsoever other than trying to get through the automated system. I absolutely detest it. There was a length of time that it took to arrange for a vendor to come out because of the way that the system is set up. But again, that's programming. That's not the individuals behind AHS. Once they're made aware of a problem, they resolve it. Out of all of the warranties that I looked into, they are definitely the premier. I'm very pleased with the service, and C & D was masterful and excellent with our dishwasher claim.

We had American Home Shield wherever we moved. They're responsive and they take care of the problems. They do what they say they do. We submit a claim and they send somebody out. They send the bill and we send the payment. It's straightforward. We did a claim when the washer wouldn't drain the water. Technicians came out and they fixed that. Now, the washer works perfectly.

I had a problem with one of my AC units. Technicians came out and fixed it once. The unit worked for a while then it broke. Someone came out, did something else, and that didn't last either. These initial technicians just fixed what they thought was needing fixing. The last time technicians came out, they replaced the entire unit. When American Home Shield first told me that they were going to do a replacement, that was great. What I didn't realize was there would be some parts that were not included because the newer unit had parts that were not on the old unit. That didn't make sense to me. It cost me over $2,000 out-of-pocket for the whole new. A whole unit was probably about an $8,000 unit, so I still came out $6,000 ahead.

The tech was very timely and nice. It's nice that American Home Shield is a one-stop-shop. We can spend a lot of time just trying to figure out who to call about getting stuff repaired. That's the biggest convenience for us thus far because it's frustrating, and dealing with contractors is very difficult.

My dishwasher was leaking as well as my washing machine. I've never had any issues with American Home Shield. Their claims process was great. The technician was amazing. Having AHS is a benefit because you just have a one-stop shop. You don't have to look up different vendors to help with your needs.

I had some electrical issues and I had a wonderful technician. He got most of my issues resolved and there’s one issue he's putting in. I also had the air conditioner guy come recently and he was excellent. He's been here a couple of times over the years and he's very fast. Most of the time, my experience with AHS has been great. I’m not at all happy with the plumber they use, but the other techs come when they're supposed to and they get the job done.

The tech wasn't able to complete the job because he had to order a part but I was very happy with him. AHS is superior to the warranty we had previously. It's very simple and getting service scheduled was easy. If you want to take care of your house, it's a good way to do that.

I had my icemaker worked on and my garbage disposal replaced. I paid American Home Shield the small fee to have them done versus having to pay somebody else. I saved myself about $1,000. When the garbage disposal was replaced, the old unit was hardwired and the new one comes with a plug-in. American Home Shield wanted to charge me another service fee to have an electrician come out and put in a box so they can plug it in. I called American Home Shield, spoke with a supervisor about 20 minutes on the phone and I explained that the job was not complete. So they sent the electrician out and did not charge me another service fee. My only suggestion is that if they send a plumber out and they know there's electricity to the job, they should make sure that the plumber is at least electrical capable or also has an electrician license.

The plumber from Prime who came out was one of the best plumbers I've dealt with in the Atlanta area. He knew exactly what to look for and he fixed the problem right away. The experience with them was exceptional. But AHS is a little slow getting things installed. We called about an issue we were having with our refrigerator. I talked to the contractor and they said I'd get a call when the parts come in but I haven't been able to get back in contact with anybody. Other than that, AHS's service is not bad all in all.

The icemaker on my refrigerator was not working properly and John, the tech, was very knowledgeable and helpful. It was wonderful. He didn't have the part but he took care of it and came back as soon as the part came in. The contractor was excellent as far as keeping in contact about when they were gonna show up.

We couldn't get our unit lit. A man with Airmax came out and did everything he was supposed to do. He did great. But he explained to me that there was nothing he could do until he hears from American Home Shield. Whenever I talk to American Home Shield to tell them an issue, they always get back to me. This time, they have yet to get back in contact with me to let me know what they're going to do about my heat. I have to find someone to come and fix my furnace, which is necessary to me if I'm paying warranty. American Home Shield said they would contact me in 24 hours and that was last Sunday. It's been over a week now.

We turned our furnace on one night and went to bed and came down here and the temperature was at 90 degrees and it wasn't set to do any of that. A/C Doc Heating came out and realized it was the thermostat that was causing the problem. They replaced it and it was working fine from then on. I got American Home Shield because I didn't want to have a problem, and most of the time, I don't have to use it but every once in a while when something occurs, they're right on it. The only thing is it's kind of nice to have someone that you really feel comfortable with that was here before. I have recommended AHS and my son and his wife have it. I have another family member that has gotten it because I've recommended it, and I've recommended it to a couple of friends and I think they have it, too.

When I went to turn on the heat, there was nothing. I logged into my account, picked the issue and I told them what was wrong. American Home Shield assigned Express Heating and Air to me. The first appointment we had, Express Heating and Air had some issues with a driver. They called and told me, so we rescheduled for the next day. And everything worked out fine. They came on time, just like they said and they called before they were coming.

This house that I bought has a combination air-condition and heating unit. About three months after we moved in and got into the winter months, it quit working. So, we went through the winter with it like that. I've seen the advertisement for American Home Shield and I said, "Well, let me try this and see." I called and explained to them what it was. They got somebody out right away to look at it. He said that the problem was it was out of Freon. He didn't have the equipment to put the Freon in it, but he said, "We'll make another appointment, have somebody come out here and put Freon in."

My previous experience with American Home Shield wasn't the best at all by far. It took them over three months to send someone out to look at my dryer. It took them another month after they looked at it to actually come out and fix it. So, it was roughly four months of me not doing laundry. Recently, I was having issues with my thermostat. AHS responded in 10 minutes once I submitted the claim. A lot of my friends are buying homes now and the first thing I tell them to do is to make sure they get American Home Shield.

The icemaker on the refrigerator broke, and the contractor offered to come in very soon, but it took me a week to fit them in my schedule. Once the technician came in, he looked at it and said, “I have to order the parts.” Then he left, they ordered the parts and he came back and fixed it. He was awesome. I'm happy with having American Home Shield. I feel like I don't have to worry if an appliance breaks down. At one point, I got somebody on the phone with American Home Shield whose English was so poor. I couldn't understand what was going on. Other than that, AHS' service is generally good.

My recent claim was a backed up toilet. The guy was here. He gave me a call prior, made it on time, and was very professional. He was in and out in no time. But one of the things that I found out recently was with the fact that the processing via credit or debit cards with American Home Shield is an issue. The last time that I had someone out here was for the air conditioning. I spoke to the customer service rep, gave them my debit card number and forwarded everything. On the day that I did it, he confirmed that the payment went through only to find out that it was never debited out of my account. So on Friday, I spoke to another customer service rep because now there has been $100 lingering and I had to put in another $100 service charge for Bestway to come out. Provided my debit card information again. And this time, for some reason, it didn't go through. But there was money in the account.

I've been using American Home Shield for several years, and anytime I have an issue, I just go into the website. The streamline ability of being able to do everything online has been pretty good. AHS is easy to use and it's affordable. The only improvement would be getting the turnaround time for the subcontractors or whoever that comes out to be faster. There's been a few times in which it was an actual emergency of where I had a pipe burst and water's pouring in and I need to get someone out there. I contacted American Home Shield, and then it got sent to somebody and then they were like, "Yeah, we can't get out there for two days." I was like, "Well, in two days, I'm gonna have so much damage." I had to hire out other people to come to fix it at least to stop it until the contractor can come out to actually fix it.

These people are a sham company who have fake people giving good reviews. The vendors in my area want nothing to do with them because they lie and don't pay out claims. I have had to go to the BBB and FTC on these liars and because I'm a disabled Veterans, they have taken advantage of me. Stay away from this shady group of people.

My dryer quit working and my ice maker wasn't properly working. Family Heating & Air came out and troubleshoot the dryer. They could not get it to work and said it had to be replaced. Then with the ice maker, they determined that it was some sort of nozzle and they ordered it, and I'm waiting for it to get put back on. They handled what they had to handle, let me know what the problem was, and left.

There was water leaking where we get water and ice out of our KitchenAid refrigerator. Then, it stopped working and we could hear the circuit panel buzzing. When the tech came out, it was working and everything was fine. He checked everything and told us that if the issue happened again, take a video and open another ticket but make sure we don't pay for service again. We did that this morning because the refrigerator wasn't working again.

I had two claims to American Home Shield on my swimming pool equipment. One was for the pump, which malfunctioned, and one was for the filter. American Home Shield responded quickly and so did ACME. But then I had to wait for quite a long time for the pump. I guess American Home Shield likes to supply the pump, so that took a few weeks. They had to kinda Band-Aid my existing pump just to keep my pool okay. There's a supply shortage on a lot of things, but that was a little frustrating. I did my claim on the internet and I really have no complaints about the response from American Home Shield or their commitment to do it. Also, diagnosing the problem was pretty fast. It was like within 30 minutes. The problem's a little bit bigger than them because it's the whole supply chain thing.

I called American Home Shield to have someone come work on my refrigerator because it would cease to function. It took them a week so I was a week without my refrigerator and had to dump everything in my fridge and freezer. But they finally got somebody out there who came and fixed everything in one trip so that worked out. When I had a problem with the drain for my washing machine, they sent somebody out who couldn't fix it. Then they sent somebody else out who said he could fix it, but he had to call them to get an approval. That was Monday of this week and I still have got no thought that it's going to get fixed. I haven't heard from anybody. Also, it would be nice if American Home Shield would get somebody to answer the phone that speaks clear English so that you can understand them.

My AC started freezing up. It did it two days in a row so I finally called American Home Shield because it was something that I couldn't fix. The next day, they sent a technician out and he diagnosed the problem. He said that the evaporator was bad and it was leaking refrigerant. The contractor said they would have to order the part because my AC unit is an older unit. They didn't know how long it would take to get in because they didn't have it in stock. But the day after they left, they were back again with the part and they fixed it. The AC is working like a champ and better than it ever did.

I could not get any ice out of my refrigerator. The service provided by the contractor was fine but everything is not functioning yet. Once they put the new ice bin in, it turned out that there was another issue the next day. Now, I'm waiting for another two parts. I also called about my stove that was not showing the temperature on the oven at all. The tech called me on the phone and had me take a picture. Then, he said he was going to try to look for a part. The next thing I heard was that I was getting a new stove because they couldn't find the part needed. I got that stove yesterday.