American Home Shield Reviews

We've had two repairs done through American Home Shield, and I was extremely disappointed with one. The repair people from Lenny's were terrible. They broke my shower. I think the tech dropped his drill. We had a couple of faucets that needed to be worked on. For the one he ended up in our basement bathroom, which was right in our shower area, he had to cut an access panel into the ceiling. During that time, he dropped a tool. It's a fiberglass shower. I have a big chip in my fiberglass shower, and the fiberglass seat is split. That work was done in May and I didn't realize that until recently. It's my son that showers in that shower all the time. I'm not happy with that. The tech did two access panels. Our basement’s only been finished for five years. He did another access panel and didn't even have the right access panel size. So, it looks horrible. I had another claim just in December, and that was fine. It was for a clogged pipe.

I had a plumbing issue and three days after making a claim, technicians came out and fixed that. They fixed the drywall too. American Home Shield has been pretty good. I've been pretty happy with them and I'd definitely recommend them. I just wish I could speak to somebody in the United States every time I have to file a claim.

I had a claim for a stopped sink and it went great. The tech was excellent. Everything has been working fine.

The heater wasn't working. The technicians were great and got everything working and fixed.

I like having AHS in case something big goes, but for smaller things, it’s a little bit of a hassle. Recently, there was water coming down our wall under the master bathroom. Tri-State Home came out and they were good. They're one of the contractors that we like.

I've dealt with American Home Shield before and they have excellent customer service. The dryer had gone out and I put in a claim on the computer. I was told that the contractor would be calling but they didn’t give a time frame. The contractor was great. We’ve worked with them before for the same problem. They always called us and let us know when they were coming and if it was all right as well as when the part would be in. The dryer is still working since the repair.

For the changing of the locks, the guy came and did everything in half an hour. That was very pleasant experience. Recently, I had this plumbing leak that I thought was a pipe leak but Mike from Honesty Mechanical said the leak was coming through shower pan. I put like three claims and he's the only one who's coming. He's very nice but he was not able to repair it because he has to open the shower pan and AHS doesn't cover that thing. When there was a snow storm here and there was a puddle in my crawl space, I tried to get ahold of AHS but it was not possible on short moment. I had to go and do it on my own. When I tried to work with them for the reimbursement of the sump pump and dehumidifier which I had installed in the crawl space, they rejected it.

My experience with American Home Shield was very pleasurable. They were responsive and everything worked out fine.

We've had luck with AHS in the past and we've utilized them for a couple of years now since we bought the home. We've had to call them a couple of times and they’ve handled everything swiftly. Recently, we had a claim for the washing machine that was leaking and the tech who came out was great. We had no problem at all and the process was easy. American Home Shield's service is a little bit expensive but if you need it, then it works out like any insurance.

We had an AC claim and the techs who came were really professional and did everything right. It’s just I don't know what happened with the board. It worked for a few hours, and it crashed again. They had to come back the next day. Then, they got it fixed and it's been working since. We got a few claims with American Home Shield. You could just go online, pay the money, and then they send somebody. It’s been pretty easy. They're pretty quick unless they need parts. Then, they get the parts out pretty quickly.

I'm having my heater repaired, but I'm not pleased. South Placer said the heat exchanger was ** but they didn't show me that that's what it is. This for sure is expensive. The part and the labor was not bad, but because they're doing something major with the heater, it requires upgrades in California, which means they have to come out and inspect my vents. The repair was $1,100 and the added cost is $1,500, so I wanted a second opinion. I don't feel like I can only trust one company. However, American Home Shield said that if the opinion was the same with the company that I had chosen, then they wouldn't cover the cost. I also didn't like that even if the other company found something different, AHS wouldn't cover the repair with that company.

CD’s Appliances was great. Cliff came out, and he was good. They communicated well. They showed up when they said they would. I would recommend American Home Shield to others. It has been great. It's the best warranty I’ve ever had.

Our furnace is a heat and pump where the fan runs when the thermostat's on regular heat. It froze up on the sides, which was not normal. I didn't want us to not have heat because I have a daughter with a disability and two grandkids that live with me. The worker who came was good. the problem was the outside unit with the fan. The guy told me what he fixed and it worked. I was thankful.

Underneath the sink, there was a leak. My wife was home when the guy came. She said he was nice. He fixed the cartridge and he took care of the problem. Since having American Home Shield, I don’t have to worry when something breaks.

I went to the website to file a claim to American Home Shield. The process went well. Everything’s good.

We had a problem with our hot water heater that we were having to pay a lot of money out of pocket for it. My friend's dad came over to help us and he said that our house is older and it would really make sense to have a home warranty. He had American Home Shield so I looked into it and signed up for the service. We have used American Home Shield for a few different things. To me, it's money well spent because we have a home that's 20 years old and things happen. Being a young family, you don't always have the money should something go haywire. Paying that $60-some every month is well worth the peace of mind when something does happen. American Home Shield is great and I always recommend them.

C and R did a great job. They installed the cooktop. The one thing that I thought was interesting is that American Home Shield apparently did not communicate terribly well with C and R. They didn't know what they were coming out for. But it didn't bother them and they didn't complain. They said that American Home Shield was notorious for not telling them anything. Other than that, C and R came out right away. They were really prompt and professional. They got the cooktop installed in no time and cleaned up. Overall, the process went pretty smoothly and American Home Shield worked for me.

Every time I have used American Home Shield, I have been very happy with the companies that have come out.

The shower had problems due to leaking and the water where the washer would go was clogged. Dempsey Oil came out and it was pretty smooth. Overall, the service from American Home Shield was good but it’d be nice to reduce the cost a little.

American Home Shield has been good to us. When we needed stuff done, we got it done. Recently, the plug-ins in my garage weren't working right and I had the electrician come out to fix them. They did the same thing they did before they came out though, so now the electrician is coming out again on Wednesday between 2:00 and 6:00 to see what the problem is again. I don’t want my house catching on fire.

My most recent claim with AHS was for the water heater. It went really well. AHS did a good job. The folks that came out were excellent. They were on time, professional and seemed very knowledgeable. They replaced it, so it more than met my expectations.

Craig from Sears came out. Our issue was a simple fix and we should have known how to do it, but we didn't. He was very professional. People should get American Home Shield.

I called AHS for the issue with my lights and outlets. Advanced Electrical Solutions came and they were amazing. It was a great experience with AHS and I'll recommend them.

I went online and made a request for the garage door opener that wasn't working. I paid the $75 fee and the guy came right out two days later. It was on the weekend. He was very good. He was able to go ahead and figure out exactly what was wrong. It was a transmitter that was in the main box that wasn't working. He got it up and running and even gave me some tips on how to keep up the maintenance on it. I'm glad I have AHS. They're good.

I had an issue with the heating and I called American Home Shield. They scheduled with US Air Conditioning and the guy came and fixed the issue. I've done two claims before and AHS is doing a good job.

I had a heating claim to American Home Shield on a rental property I have. Considering I'm about 3,000 miles away from the place, my experience was pretty good. It was fairly easy placing the claim. The people from American Home Shield were kind and courteous and listened to my request.

My heater wasn't working. I called the number that AHS gave me originally and I never spoke to anybody. I just followed the prompts and submitted the request. Then, the tech called me that same day but I didn't see the call for a week. That was my own fault. And then, he came out four days later and he was great. I've had issues with my heater since I purchased this house, and every single year, I had to have a part fixed or replaced and it never really even seemed to do anything. But he replaced one part, got it working, and I haven't had any issues since. I also asked him if I could use some of his business cards for some of my clients in the future because he was really fast. He looked into my heater and told me what was the problem. Then he said he'd be back either that day or he'd have to order a part. Then, he came back that day and he was done within an hour or two.

There was a leak in the kitchen sink and it looked like it was coming from the connection to the water faucet. My claim to American Home Shield was not at all difficult. It was very smooth. The technician had to come back because the new faucet had to be ordered from Moen, but that wasn't their fault. My experience with American Home Shield has been very good. I had them a long time ago and I'm very pleased with the service I received.

I have two separate sinks and both of them were leaking. We couldn't use them to wash. It took American Home Shield three days to send a technician which I'm not thrilled about. It would be nice if they can get my appointment the next business day. Other than that, AHS was easy to talk to and the tech was so nice and professional. So far, things have been good and there have been no leaks. I'm happy because I don't need to put a bucket out or wipe things down under the sink. You should contact them if there is an issue in your home.

I called AHS for a heating claim and I liked my experience. The secretary from the customer service from the contractor, Northwind Heating and Air, was very polite and nice. The technician was also polite and he knew what to do. Both of them were very professional. My experience with AHS has been very satisfactory as well. Every time I call the service, they're really good on it and I don’t have any complaint about it.

The issue with our refrigerator is still reoccurring. The guy told me that it was gonna take 24 hours to make some ice, so he doesn't really know what is going on after those 24 hours. Now it's making ice, but I can't dispense it from the refrigerator. It doesn't come out. But American Home Shield responded very quickly to my claim.

I have a garage heater, and it sounded like one of the bearings was bad in the motor. Automatic Heating and Air Conditioning came and replaced that. The noise is an annoyance, but it probably prevented the heater from breaking further. It's a lot quieter in the garage now.

I had an issue with the icemaker on my refrigerator, so I called American Home Shield, and they sent out somebody from Sears. That person saw that there was a leak on the hose that feeds into the refrigerator for the icemaker, but he couldn't do anything with that. However, he did what he could do. He made sure that the temperatures were checking out okay on both sides of the refrigerator. I then called American Home Shield back up and they sent out a plumber who was able to attach a new hose for the water supply. Once he was done, I called the home warranty company back, and they sent out another person that was able to replace the malfunctioning icemaker.

I really felt bad as my claim wasn't handled right. I don't have a job and American Home Shield told me to go buy a refrigerator and then send them the bill so that they can refund me. They did the same thing for my dishwasher. So, I have to raise money to go buy the fridge and the dishwasher and then bill them instead of them giving a check or going to Home Depot themselves, paying for the replacement and then coming here for it to be installed.

Bear Plumbing and Rooter came out really fast. The tech has to come back again now because the faucet’s not right, and it inconvenienced my tenant. He couldn't turn the shower valve. Now, the hot water is not coming out. It's only cold. So, I don't know if they check it outright or not. If there’s an iffy part, it's better to fix it right there and then. It doesn't cost the insurance company money. But now, they got to go back again. I don't know if these companies that American Home Shield hooks up with are the AAA companies. Sometimes, they're very quick and they don't communicate that well with the customers or with me. They do, but they don't. So, depends on who you get, it's a hit and miss.

My refrigerator’s over 20 years old, and it's got cracks all inside. I've shelled out so much money and it doesn't freeze. Lately, because the weather got colder, it's freezing stuff. But later on, it'll start spoiling stuff because it doesn't warm up and I've already had AHS out here for about three or four times. Then about seven years ago, my other house had a problem with the dishwasher. I must have had them out there seven times and it was $75 each time. They kept sending different people each time. They kept saying there was nothing wrong, it was this and that. I mentioned to them that I was still going through the same stuff over and over again. They were putting a Band-Aid over something that needed to be repaired severely, or needed to replace. Then it was like I was pulling teeth to replace it. Finally, I went on my own and paid somebody $150 to check it out, and guess what? I needed a new dishwasher. I went and bought it out of my pocket.

We thought our refrigerator was leaking something internally because we cleaned it inside and there was something else coming in there that was kind of a darker color. I did a claim to American Home Shield. The contractor responded quickly and got out here within a couple of days. The tech was very good and very knowledgeable. He really looked through and said there was no leak. We had just bought the house and he said it was just some other things that had been built up kind of in-between some of the shelves and that it was just still coming out and kind of making a mess in the refrigerator. He really confirmed that there was no leak anywhere.

I have a policy with American Home Shield for my house and for my mom's house. The guy who came out for the washing machine was great. He did everything he was supposed to do and I had no problems with that. He had no problems fixing it, and he was in and out. But as far as with the air conditioner, the people went to my mom's house three times.

The chain of my garage door opener broke. The gentleman they sent was fast and professional. He took care of the problem and went on his way.

We first used AHS for our furnace and everything went great. The people who came out were timely and they called us. They let us know they were on their way and were very quick with the job. And then our microwave decided to die on us. It was easy to book a service online through the AHS website. A person came out and was quick on that. But now, I'm going on almost three weeks waiting for a part and have not heard anything so it's getting a little frustrating. Sitting here with no microwave is a little bit of a bummer. I understand right now with times that parts are probably delayed. It's just with the company that we were referred to, it would be nice to have a little more communication from them.

The refrigerator was leaking water at the bottom and I called American Home Shield directly on the main number. I was told that the contractor would contact me for an appointment between 24 and 48 hours. The other contractors that I've called in the past have been poor and I've had to call them. The contractor for this claim was good. They took care of it and did a good job. It was perfect.

I was easy to submit the claim. I didn't go through the recording because whenever I would say something, I don't know if it understood me, or I wasn't answering the right questions. But I just asked for representatives and then I talked to them and got it done. It was easier than doing the recording. The hot water heater wasn't getting hot and it kept tripping the breaker, so Hays County Plumbing came out and put new elements in it, and then they left. But it still didn't work. It kept tripping the reset in there so I had to call back. And then they came out and replaced the thermostat. It works good now. They did a good job. American Home Shield's warranty is a pretty good deal. I like it. You should go for it.

We've requested service from AHS both online and over the phone. The online one was the easiest and way more convenient. If you're able to use the webpage, it is best when scheduling appointments. It works out great. But if you have any other thing you need to do like if you have a billing dispute or you're trying to get reimbursed, the webpage is not helpful. The only person you could talk to is somebody on the phone and that takes forever when you're waiting on the line.

Our heater wasn't working. We had to use more and more blankets, so we decided it was time. I went through American Home Shield's online service. They told me in 24 hours the contractor would contact me, which is what they did. They came out on a Sunday to take care of the issue. They did a great job. The tech came in. He was cordial. We showed him where he needed to go, handled it, told us it was done, and he left with no problem.

When the techs put everything back together on my dryer, something wasn’t connected. They had to come back out and fix the dryer so it would dry properly. But I was more than happy with their service. Little mistakes happen. Other than that, the claims process of AHS has been easy, so far. It could be a little bit faster, but I get it.

The technician that came out here was extremely knowledgeable and very thorough in his work. We were having electrical problems and problems with our smoke detector, carbon monoxide detectors, and he went through all 15 in our house and had found some that had loose wires. I had to turn the breaker off because our carbon monoxide detector just kept going off. Our smoke detectors are interconnected so when one went off, the whole system went off.

I called American Home Shield for a heating issue. The tech replaced some wires and things have been great since he came out. The contractor and AHS provided excellent service.

We had a massive clog somewhere in our drain system, so our washing machine, sink and dishwasher were all backing up and wouldn't drain. AHS sent a person who was able to snake it. We had to take some things apart but he got the machine in there and we snaked it for a while. In the end, we got it.

There was a time when my water heater went out and that took a lot longer than I anticipated. The techs had to replace the water heater and I had to get approved. On AHS's site, it says that there are certain things that require more attention than others, like heating, cooling and hot water. My claim was handled slower than I thought it should have. Other than that, AHS has been consistent. My most recent issue occurred on a Sunday. I called American Home Shield and they had somebody already appointed. I called the contractor when they opened at 8 o'clock in the morning and they had me scheduled for that Monday afternoon. It took about 45 minutes for the tech to find the problem and hook me up right. If you buy a house, look at getting their coverage so you don't get surprised by all the repairs you have to do.

I've had American Home Shield off and on, but I've been a customer for multiple years. I had them in my previous residence as well. Every time I call them with an appliance or any other issue, they definitely get back to me within one to three days. They are prompt when I put in a request. Like any home warranty though, it takes time to get the claim going.

My most recent claim with AHS was for our heating unit that quit. It was blowing air but wouldn't heat. I was really worried about the company because we live in a small area, and I had never heard of them. But they were wonderful. They came when they said they were going to come. I have wood floors and they put something down to protect the floors. It took them a while to do it, but they ended up having to change out the unit. But I don't think anybody else could have done it any faster.

We moved into this house six weeks ago. We had AHS at the previous house. So we called and we wanted to start up a new service. We had the first snap of cold weather and snow. I went out one day to get the shovel out of the garage and looked out the garage door, and there was an inch of snow on the heat pump plate. The heat pump blades were not moving.

All my experiences with AHS had been good except for the last one where the guy who worked on the garage door ripped me off. One of the springs was broken and he told me American Home Shield didn't cover it. He told me the cost would be 500 but when I called someone else while he was there, the other garage company said they could do it for 400. And they only had to replace one spring, which really would be 200. When I told the tech that the other company would charge less than his price, he said they would still charge me for a service call. But he said he could take $50 off.

I wanted American Home Shield to come out with their maintenance people and look at the furnace to see if there were any problems with it. The contractor found some cracks in the coil and they told me they would have to be replaced. American Home Shield called me and they said I would have to pay the $100 deductible. Within a few days, the contractor came out and put in a new furnace. I couldn't be happier. American Home Shield delivered on what they said they were going to do. The experience was very professional and very hassle free.

The people from Maclin who came out were great. If I had a complaint, it would be about American Home Shield themselves. The initial claim was fine. It was when they reviewed it that they told me that it was denied. It was the way the young lady rep on the phone explained it. She was from somewhere other than the United States, and I couldn't understand her. That was a big part of it. And all she kept doing was reading a paragraph out of the contract instead of just putting it in layman's terms. I had to call MacLin to ask them what American Home Shield was talking about. The person I spoke with explained it in layman's terms, said that American Home Shield doesn't cover disposal of a hot water heater, they didn't cover code changes, and I have to pay for that out of pocket.

We woke up one morning and our furnace wouldn't turn on. We called for a service requests and I was impressed. I had not had a good experience prior. But this time, it was more of an emergency situation since it was 20 degrees outside and we’re stuck in the house. Home Shield expedited the service. The agent understood that there was a safety issue with not having our furnace working. It was 7 o'clock in the morning and they kept me on the line as they were calling providers. They got me one right away. I was pretty happy with that and that made a huge difference for us. The contractor was really great and they reached out pretty quickly after the Home Shield got them engaged. Their guy was out that same day.

It's been a good experience thus far and I'm very pleased with AHS. They have saved me lots of money. I've had to call twice and the first time was regarding a toilet. The plumber that came out was amazing. The most recent claim was regarding my kitchen sink. The garbage disposal was acting wonky and there seemed to be something clogging the kitchen drain. I put the claim in on Christmas Eve so I knew I wouldn't hear anything right off but I heard from them that Sunday. Everything was reasonable in the time that they got back to me. I was a little nervous because of some reviews I'd read, but it was very positive with the techs. They came in, had their masks on and they got right to it. They finished the job.

Multiple Services came in and discovered that there was a circuit board or something else that was wrong with my heating unit and fixed it. The guy was very professional, wore a mask the entire time, and kept his social distancing. He did a great job. As far as cleanliness, he said he would clean up even though I told him not to worry about it. There was a little bit of stuff from the attic on the floor and we took care of that because that was no big deal. People should get American Home Shield because it works well.

It was easy filing a claim to American Home Shield for our AC. There's like a leak somewhere in the Freon line. The techs have to come back out when it's warmer because it's too cold to fix it and test it.

We have had our garbage disposal replaced on an earlier call. Our last one was for the kitchen faucet. The tech was very polite and courteous. He seemed to know his business. Submitting a claim has been fairly easy. But Home Shield should prioritize when it's something more needy and they should get a technician out a little quicker.

I had an electrician look at my electrical plugs in the kitchen, he said I lost my neutral, I called AHS they refused to repair, can’t get a logical explanation why, seems like they are more than willing to replace a light bulb or something very easy, but when the problem is difficult they refuse to repair, before you buy READ the small print, and besides that the individual I spoke with on the phone could barely speak English, I had to ask her to repeat herself many, many times.

Trying to resolve an issue since 12/18/20. Had a washer that stopped working. American Home Shield cannot find replacement part and called numerous times not resolved. Have asked to speak to a supervisor. No such luck.

I had new appliances put in and the appliance people were hooking up the icemaker. They noticed that the nail little tip part of the water valve was broken off and there were only two visible threads. They said they couldn't hook it up and that I needed to call a plumber out to put in a new water valve. I called American Home Shield and they sent out Myers. They had to cut out a portion of the sheetrock down to the baseboard to be able to get in there to unscrew the old water valve and re-tape it and put in a new one. Then they screwed the piece of sheetrock back in there. They said that it wouldn't be up to them to fix the sheetrock. Then American Home Shield sent me an email saying they were having trouble locating a contractor. They were willing to settle for $200 if I do it myself or find somebody to do it. I agreed to that. I sent the reply to the email yesterday back to them.

Submitting a claim to American Home Shield was once we decided to get online. Our heater wouldn't kick on and the tech came up with something mild. He thought it would be good enough and said to call him back, and that worked out. I've got a guy coming today for getting my wires crossed. If my current issue is a debacle, hopefully I don’t get a mention of AHS not covering it. But so far, the service has been good.

The warranty company has done a great job. I've had them for 19 years at my house. We used Nussbaumer before, but he’s great. He came in, resolved the issue fairly quickly. I go to the web page to submit claims. Customer service tends to take way too long on the phone. Nobody has that time to sit. But online is very easy. You fill it out the form online, you get a text message who your plumber is going to be with their contact information. And usually, you hear from the service provider the next day or if not, the same day.

American Home Shield has done a great job of taking care of problems that have arisen in my home. Submitting claims with them has been fairly easy. I’m kind of old-fashioned and I like to call them for that. But I know that there's an option online and I have signed up for an account. Recently, they sent out a tech from Budget Electric and he was very nice. He was very professional, on time, knowledgeable and had great skill. He was also courteous and he followed COVID guidelines. Other than that, when I would call AHS, sometimes there would be a long wait to get through on the phone. I can't remember if they have this system that calls you back but in general, I have found that to be a really good customer service feature with companies. If they don't have it, I would recommend getting that as a a way to cut down the frustration from people with long waits with phone calls.

My heat pump broke. ACE Heating & Cooling got it to work temporarily yesterday when they first came out. They ordered the part and are fixing it tomorrow. The associate, Greg, was fantastic, very polite, and professional. If it breaks again, I'll look forward to having them come back and take a look at it.

The company stand by their warranty and the work order will be completed in a timely manner. However, if they have to order parts it will be almost a month before it is fixed. I had my dishwasher and now my forced air furnace worked on and I placed the work order on Dec 20 2020 and it have not been repaired. It is now Jan 13 2021 and the current status is still pending parts.

I think they charge a lot and do not cover much. I know that we could upgrade, but it hardly seems worth it. That being said, we have air conditioning issues every year and they have helped us save money on that.

I had an issue with the icemaker in our fridge. I went online to American Home Shield's website and got the number and then I called the number online. That process was really good and pretty easy. It was pretty seamless. It seemed like they took care of everything really well. The guy who came out was really great. He was super knowledgeable about it. He came out once and he did the evaluation, knew within just a few minutes that the part needed to be replaced, and then he had the part ordered and sent to us. He came back in about a week later after the part showed up and got it installed for us. So, it went very well. So far, so good. He told us what we needed to do with like the first day of making sure that we dump out the first couple of ice just to make sure that it was cleaning out all the dust and stuff from the manufacturer, and then after that everything should be good, and that was what we did. Everything has been running really well.

My icemaker had gone up and the technicians ended up replacing it. They probably took all of 20 minutes. They came in, saw what the issue was, told me they had one in the truck, brought one in, swapped it out, and went on about their day.

The individual explained to me what happened and then he triple checked to make sure. He just didn't turn my AC off and it was cold. But besides that, everything else was good. It doesn't smell like any burnt plastic in my house so I'm excited about that. American Home Shield was really fast about my claim. The only thing I didn't like was I asked if I could make my own appointment because I work during the day and 10 hour shifts. The guy said that they would call me, but then it was an email saying that they're coming the next day, which is cool if I was at home at that time, but I wasn't. I had to call them to arrange the appointment.

McMahon Plumbing came in, were efficient, did their job, and moved on. They were very friendly and explained everything.

We had a stoppage in the main line that was outside of the house and we ordered an emergency service when we got there. We knew that it needed to be cameras, but we had to run through American Home Shield's whole process with their contractor before we got to that stage through them. The contractor snaked the main line a couple times. It helped, but it wasn't resolving the problem, so they came back and did it again. It did good and then they realized that there were some additional issues. They ordered a camera and saw where the blockage was. They got a heavy duty water sprayer and sprayed it in there. Thus far, the main line is in good shape.

My experience with AHS has been pleasant. Submitting a claim with them has been easy. If you're homeowners, AHS is worth it. Recently, Ambient Air came out for an AC repair and they were very professional and timely.

I had a tech come out for the microwave and refrigerator. The microwave needed a new a fuse and he had it with him. But for the refrigerator, he had to order a part so he had to come back. He came back the next week and both the microwave and refrigerator are working great. He was quick and knowledgeable. It was a good interaction.

The tech has been out before. He still couldn't do anything. The job requires a plumber. But the job that he did was satisfactory. He replaced the computer operating on the front of the door. I have American Home Shield for three months now and everything is working out okay. I got somebody coming out this afternoon for electrical. I also had a plumber out. The people are very professional, quick and know their job.

We've called AHS twice or three times and we usually don’t have an issue. Recently, ATR Heating and Cooling came out, looked at the unit and said everything looked fine. They replaced the capacitor. The inspector came out and said there were some issues with the fan so we are having them to come back out to look at it. It hasn’t gone smoothly.

My most recent claim with AHS was for a drainage block. Submitting the claim was quick and painless. However, the first guy they sent out sucked. He didn't do his job. But the second guy that came out was awesome. He used tools to fix the problem. AHS has always been quick about getting somebody out. The contractors normally respond pretty fast, except for the weekends and I can understand that.

A plumber came for an issue with my dryer and he was fine. It's just I had to wait about a week. I was also a little disappointed in what the plumber did. There's a knob where the water comes in to the washing machine. He just tightened the screw. I thought he would replace the knob. The dryer is already broken again and it's not heating. I called and the plumber came out and fixed it. It ran for a while but it quit the day before yesterday.

The insurance company keeps going up on the payment amounts every few months. The overall services was less than what you should expect when talking to a service agent like some of representatives have a bad phone presentation. Had to argue with one of the agents about people that was sent out to our home because the service person was not ready and able to do the job at hand. We had a emergency with heating in the weekend and the person came without proper tools then said he would return in two days. Had to pay out of pocket and funds paid was never reimbursed even after the agent said the funds would be returned so the service was canceled. Would not recommend this company.

AHS sent SJDI Electric and the tech did solve the problem. He was very professional. He knew what the problem was. The breaker box was loose. He just tightened it and everything started working properly. He was on time, very respectful and very good.

The HVAC system, a very brand new one, was installed in July 2019. After that, it was making noises and I was having a lot of condensation and water dripping. I went through American Home Shield and filed a claim online. It was very simple though I was not expecting to pay $100. But that's fine. The first people who came out were two gentlemen. They looked at my system and they didn't wanna touch it. They knew what they were doing but my problem was a little more complicated than they could handle so they referred me to NOVA-HVAC. They came and fixed the problem, and it was done within a week. There was one guy and he knew exactly what was going on. He was very good.

The water heater is working so we have warm water and the technician was very thorough. The service with American Home Shield has been beneficial and needed.

The first time that I requested for the AC service was kind of bad because it took a month to get anything done. It was because of American Home Shield's end with the parts. But other than that, everything's been good. We resolved it. Then we had another issue and it was resolved too.

There was leaking in the kitchen garbage disposal of one of my rentals. It took a very long time for the contractor to come up partially because the tenant was unavailable. Since they came out, the tenant claims Sometimes, the contractor they assign me doesn't have good experience with my issue. There are some contractors that are very good and others that are not that good. Some are very hard to get a hold of. So, I would want a different company assigned. But, I don't think there's a way to do that. It would be nice to have a choice to choose a different company. I would not proactively recommend AHS. But, if you want a home warranty, they are better than the other company I tried before.

Doing claims to American Home Shield was a little cumbersome in the beginning. When I just moved in, there were several issues. They couldn't find a locksmith to come out. I have a different key for every door and I wanted a locksmith to come out to have one key for all doors. It was just maddening. I found my own and they reimbursed me. Then I had a couple other issues. It was much easier this time though with the furnace. My husband was with the repair guy and he said the guy was very professional and polite, and everything was very good.

My experience with American Home Shield is good. I'm very pleased with the two issues I had. The most recent one was for the air conditioner. It was very easy making a claim and the tech who came to look at it was really good. He did some things that hadn’t been done. I have a unit inside in the attic and one outside. I've been in the condo for about one year now. Hardly anything was done to the outside unit. The tech replaced a few things there and said they were bad.

My friend was in American Home Shield and he referred me. I got the contract through the referral program and we are supposed to get an Amazon gift card for the referral fee, but we didn't get it so far. Other than that, my experience has been good. When we took a shower on the second floor, the water was leaking and it was coming to the ground floor. We called American Home Shield then the plumber came in and he did well. The first time he came, he saw the issue, said something needed to be replaced and then he went back. After some time, he came back and replaced it. Things have been functioning fine after that.

I'm attentive, detailed and a retired military, and everything's been good for me with American Home Shield. I've never had problems getting in contact with them. The experience has been good with the technicians and the individuals taking the calls.

The contractor came out for the garbage disposal and the bathtub faucet. He did a good job and it went well. He did what he was supposed to do.

Our initial issue was a couple of the burners were producing excessive heat. The guy came out and he fixed the housing.

Unitech said they couldn't fix our dishwasher so we got a new contractor. We're waiting on the part. We’ve made claims to American Home Shield for the washer, the dryer and the refrigerator a couple of times. The last thing we had was our washer but the contractor couldn’t fix it so we got a new washer from AHS. We got a brand-new digital one and it was very nice. We've been with American Home Shield for years. So, we're very happy with them. We're gonna renew our contract in September again.

We happen to like Home Shield and we tell all our friends that when they buy their homes, they should get that company. The deductible is a little high, but they are amazing. The repair guy who worked on our furnace was awesome. He was extremely expert. He exactly knew the problem, which was the thermostat. Nothing was to do with the furnace. Five minutes in, he replaced the thermostat and everything was working.

I've been with American Home Shield for a long time too. You would think they would treat long-term customers better, but they wouldn't. But I have not dropped them because I would rather have the protection that I'm paying for. When you deal with them, they call out people that may not know. So when I had a problem with my fireplace and I realized that they didn't do it, you wouldn't know sometimes until you were reaching out to them. So it would slow you down. When we had a plumbing issue where the bathroom's clogged and the water in one of the commodes kept rising, A plumber came out and didn't fix anything. He said that he sent a drainpipe through but he couldn't ever tell what came through and if anything was clogging it up. I had to call them in a year if it happened again.

I had a company come out because the washing machine was making a funny noise and it was leaving oil spots on the clothes. The company who came out said, “Oh, you need a transmission.” I had to wait a month for them to get the part. Then they came back and they fixed it. The washing machine was still making a funny noise. But I had to wait another three weeks. They came back and they replaced a shock. Then it was quiet for a little while and it started making the noise again. Then they wouldn’t come back out. I had to open another claim and another company came out. They replaced an agitator, but now it seems to be running fine.

We have a gas fireplace. We've used it before, but we had a very strong burning smell and the smoke detectors went off. So, we asked them to come out and inspect it and see what was going on. Our experience with Air Squad was good. The technician was very nice. It's not setting off the smoke detector anymore, so that's good. Our experience with AHS has been great.

Our water heater ruptured and we had a leak. This happened on a Thursday in the middle of the night and I filed the claim Friday morning. Once American Home Shield gave us the number for whoever our contactor was going to be, we called them instead of waiting for them to call us. They were out within two hours. They got approval around noon and everything was resolved by the afternoon. We were very surprised at how pleasant the experience was because we were concerned that we would be without hot water for many days.

I lost my key to the backdoor. I've been here for 37 years and it was the first time it has ever happened. I still couldn't find it. So I thought, if I have the contractor coming out, just have them rekey. Because the lock of that door is old. I filed the claim with American Home Shield online. And then, the tech did a great job. He had the job done within 20 minutes. I was very pleased.

My hot water heater wasn't working and it had to be replaced. I’ve been happy with all my experiences although American Home Shield has long wait times if you want to call them.

DT Electric fixed the heater on a rental property of mine and everything went well. I haven't had any problems with American Home Shield so I'll continue to use them. It's pretty simple to submit a claim because I can log in and make the request. They have 48 hours to respond. So if something happens on a Friday, you may not hear anything back until Monday. But I haven't run into that problem.

I had a garbage disposal claim to American Home Shield. It was broken internally. The repairperson put in a new one. He was fantastic and very thorough.

I had a stopped-up toilet. The plumber provided perfect service. The fix took five minutes. My toilet flushed and it has been working perfectly since then. Using American Home Shield has been a really good experience.

My Ecobee said that my heater wasn't working. So I had the Weatherwise technician come out that morning and fix it right away. He explained everything to me and he did a great job. I was super happy with the way he handled it. I found the claim submission with American Home Shield to be simple. But I wasn't super psyched about my issue back in November with my washer because it flooded my whole place. The guy who came to fix it said he thought the issue was with the sensor that would say when it was full but he wasn't sure. He replaced it, ran it twice, and said he still wasn't sure and he was nervous about me using it. He couldn't say that it was a total loss because he supposedly was able to fix it, but he wasn't even sure if that was the issue in the beginning. So I'm not super happy about that.

Right off, let me just say that up until the last couple of days I have been a pretty happy and satisfied customer of over 30 years. It takes a lot to get me to even consider changing after this long. It takes even more to get me to write out a review like this. Recent events lead me here because I feel that AHS doesn't value its customers, so I am investigating alternatives. If a problem is fairly straightforward and can be remedied through the first service company they assign, there are very few problems and you'll likely be very happy. If issues arise, dealing with their "customer service" department is an experience that would make you wish you could only experience the service level of the DMV in Soviet Russia.

I would recommend AHS especially for a new home where you don't know some of the unreliability as far as appliances go. Recently, JJK HVAC was sent and the techs came in wearing masks. They put on booties and didn’t track any mud. Their visit was brief. They gave their diagnosis, what parts to expect and the expected arrival time for it. They're coming back on Friday to install the part and fix the unit at that time.

When I bought my home, a warranty service was provided by the seller and I chose the company. I used American Home Shield before and they were great so I figured, “Why not use them again?” Their website is very easy to navigate. I let them know that I was needing a contractor through their online service and the service was efficient. I had an appointment booked within a matter of minutes once I submitted the request for a rekey to the house I moved in. The locksmith who came out was amazing. It was Christmas Eve and he still made the call so I'm very satisfied. He was on time and did what he had to do very quickly. The keys work fine.

I have two problems. One is the oven, another is the microwave. Both are GE components. So when a GE person came in, he only came once and checked both but I was charged twice. So I was like, “Why did I get charged twice?” Because, they said, it was a different service request. That didn't make any sense. I called the helpdesk and they said they will request.

My garbage disposal would turn on but then it would stop working. My claim was taken care of within five days. The guy fixed the disposal the same day he came and looked at it. Things went smoothly. Everything has been going well being with AHS.

When my lights were flickering, the electrician checked things out and it turned out that the problem was there were poor quality light bulbs. He was thorough and he answered all my questions. He told me what to look for if there were problems and it was good. He was very respectful, friendly and knowledgeable. I was very pleased.

I had a good experience with American Home Shield. They did what they were supposed to do and what they said they were gonna do, so I got no complaint. The claim was just for a plumbing job that I needed done. They sent a plumber, he took care of the issue, and that was the end of it. He was very courteous and didn't take too long. He went away and he did his job. We got a virus going around, so he had the mask.

We called a claim in to American Home Shield for the heat and air system. The contractor came out, and then they came back out to put the motor in. I normally call AHS on the telephone to submit claims. Sometimes, I can talk to somebody right away. Most times, it’s normally a 5 or 10 minutes waiting on the telephone.

I requested a service for some plumbing work from American Home Shield and within 24 hours or less, the contractor made contact with us. They were excellent, professional, courteous and personable. They took care of the problems and did so as efficiently as possibly could be done. AHS has saved us a lot of money with reference to problems that we've had in the house and we have recommended them to other people because of the excellent way that problems have been handled.

We had a leak at the base of the toilet so the plumbing was running. I called American Home Shield and the contractor checked the seal and replaced it. Then the plumbing was running and running. I didn't know what was going on. So, I called back and it was a different seal, which they replaced.

We had a garbage disposal issue because my wife ordered a bunch of pasta in there and jammed it all up. The contractor came out and replaced it with a new one, and it was all good. I’ve only had American Home Shield for about a month. I switched over from First American. AHS was a little bit cheaper so I decided to go with them. They are a little bit more receptive and answers your questions quickly. The other one didn’t and it took a while to get service.

The dishwasher was not working. It said an error code on it said it was a blocked drain hose. But the repairman came out. They said they could not repair it. And it had to be replaced. I have already gone through the process of choosing to have it replaced, through Lowe's. So far, everything with American Home Shield has been going really well. The people that they sent out are very capable and service-minded to the customer.

The man who fixed the dishwasher seemed to know what he was doing. It’s working good now. But the process took pretty long. The man came on December 29 and he said it needed a new pump. But I didn't hear from December 29th if I could get anything ordered until after the first of the year. But I tried to be patient due to the holiday. A different man came back and put in the pump. He turned the dishwasher on and ran it through a cycle before he left. It ran through that cycle fine.

Seems like their fine print and exclusions have it where they often don't cover repairs. They are slow about getting things fixed. Hard to get hold of them on the phone. Often have to send multiple repair people to get the job done.

The service from Wright Refrigeration was great. The tech knew what he was gonna do. He opened the refrigerator in front of me and he was explaining why it was not getting cold. He showed me where the ice was all built up. It just seemed less than 10 minutes to get the whole thing done. Then, he said he was gonna order a part and come back. In the next couple of days, he came back with the part and he changed the whole thing. Overall, I’ve never even experienced a long hold time with American Home Shield, even during the pandemic. I've called about four times by now and I've never experienced any issue. All of the technicians were great.

I've had American Home Shield for two and a half years and although there have been some minor glitches in communication I would say that I am very satisfied they've done everything that I've asked and then some including a new refrigerator. They have some very very good contractors.

The claim was for sink stoppage and the toilets were leaking. You just fill out your problem on the website, and then American Home Shield will assign a company to you. The contractor came out and did it. They are always really good. A lot of vendors don't like AHS because they undercut the prices. But as a consumer, I can't live in a house without it. This summer, they replaced both of our hot water heaters because they went out. They fix or replace any appliance in your house. And it does cover air conditioning. In 2020 alone, they sent contractors out eight times for different things. Refrigerator, dishwasher, oven, those kind of things. And they even fixed the spigot on the faucet that is outside of our house. They're my handyman. The companies that AHS send out, if they're not good, then AHS is good about sending another company out at no cost to fix it.

The claims process was pretty simple. But most of the techs in my area who come out try to swindle us out of more money. If you're not reading the contract correctly, you don't even know what's going on. The techs would just be charging you money and not really fulfilling their duties of what they actually said they were gonna do. We were thinking about canceling American Home Shield because of some issues we've had in the past. But this last experience actually bumped it up. Thermodynamics has been by far the best. Their tech came out, looked at my stuff, and checked everything that could be wrong with it. He made his diagnosis, got the part in, repaired that, built her up, and got me my heat back working. He kept me informed the entire time. So it was a pleasant experience.

There was a crack in the plumbing mechanism and the plumber that AHS sent out facilitated a warranty through the manufacturer. So we're really happy with that. For this claim, I went to the webpage of AHS and the submission process was easy. Then, the tech who came out was good and pleasant. But the work is not yet 100% complete. He contacted the manufacturer and the manufacturer is going to be sending out the part. He told us to contact the Price Right Plumbing and Drain Cleaning when that is complete. So it's really not any of his fault and we're just waiting on the part from the manufacturer. But he was able to get all that done within a few hours.

Recently, my breaker kept tripping. I went online and clicked what was going on then I was assigned somebody right away. They reached out to me the next business day, came that day and then it was fixed. It was fast and easy. It didn't require me to have to call somebody during business hours since I made the claim online.

So far, American Home Shield has been great. There was only one issue, but it was my fault. It was my misunderstanding. Once they pointed it out to me, I thought, “Oh, I should read this more carefully.” I had a claim for the garage door. The tech worked on the motor, and he had to adjust the door because it had gotten out of adjustment. Everything is great. He did a really good job. The only thing is he had a mask on, but it would stay under his nose. My husband is 81 and I'm 79, so I was a little bit concerned about that. I just told my husband, “You keep your mask on and I'll keep mine on and I think we'll be alright.”

The hot water heater was not working. I called AHS to file a work order and they sent out a tech who fixed it. Everything was great and I was very satisfied with my experience.

Central Vacuums Master came recently and they were great. But for the washing machine claim, it was a nightmare. The parts that were needed essentially pretty much have rebuilt the whole machine. So, I inquired about a cash-out option. In the meantime, they ordered a part, but the ETA was a month later. The washing machine went down in mid to end November. The parts weren't gonna be in until the end of December. Nobody communicated that to me. I had to make all of the phone calls to figure out what was going on. I was told to contact the service providers, that was waiting for the part to be delivered to them, to make sure that they got the part back and they would ship them back in order for the cashout process to continue.

I used my online account to request service for my heat pump and that was super easy. This would be my third claim with American Home Shield. Their vendor reached out to me the very same day to schedule an appointment. A tech came right out and was very knowledgeable and helpful. The tech fixed the problem and even gave me some pointers. My heat pump is still working fine. American Home Shield has been responsive and their vendors have come in a timely manner. I'm satisfied with them.

Most of the contractors that American Home Shield now sends out suck. They are trifling as can be. They're neither skilled nor professional. Years ago, that was not the case. American Home Shield used to be good. I've had them for years and if you had something that if you had to call out on two or three times, they'd replace it. I had my refrigerator as well as my air conditioning unit done. But now, they're awful.

American Home Shield has ALWAYS come through for us. Their customer service as well as the contractors they send are always polite and work well with us in quickly completing our needed repairs. We have compared American Home Shield with other companies and have found other companies to not respond to our needs whereas American Home Shield has always come through as a warranty company should. We would not recommend any company besides American Home Shield to anyone for a home warranty need.

Regarding my garbage disposal claim with AHS, I'm quite satisfied. The tech came in. He asked me what was the concerns I had. I let him know when I cut it on, it makes this loud clanking noise. He asked me to turn it on. He heard it. He told me to turn it off. He did something to it. The next thing I know, it started working fine. He gave me some suggestions on how to keep the blade sharpened, like put ice in there once every other week.

The dishwasher was leaking. The tech who came out was very informative and friendly. He was great. We ended up replacing the dishwasher and that process was great. It was a good experience with American Home Shield.

I had a handyman in that I found off of Facebook. He told me I had six leaks under the house and major issues, and that he could fix it for a couple $1,000. I thought, "You know, I don't believe him, and he's not going to be cheaper than a call." Because he was local. He's a young kid. He needed the work. And I thought I just wouldn't call Home Shield. I would just fix it. But thought, "Well, I better call Home Shield."

I had my garage door and gate worked on. For the gate, I forgot about the warranty with AHS. That was the first thing I fixed and after the techs gave me a receipt, I thought I needed to send it in. So I did. Then, I called about the garage door and I used the warranty on the garage door. I am still waiting on my claim for the gate, but the tech that AHS sent out fixed my garage door. The problem with it was the button on the wall that was connected to the wiring just stopped working. I took off the plastic outer part to try to push the the interior button because I thought maybe it was just that the plastic was not connecting to the little button, and it still would not work. The tech ended up putting what is essentially a remote up onto the wall so that I can push it to open the garage door but he didn't hook one up to the wiring. He repaired it that same day and it's working well now.

I submitted a claim over the phone with AHS. It was very easy. GE came out for a dishwasher repair and a refrigerator repair. The tech was excellent. So far, everything is fine. My experience was very professional and efficient. I was very satisfied overall with American Home Shield and the tech.

We’ve never had an issue with AHS. Recently, the tech came in for our electrical claim. He looked at it and got everything figured. It was burned out. So, he went, got a new part and fixed it, and was gone.

I've had some issues with my AC and each time I spoke to a representative, they all had a different answer. If the reps were to just be able to pull up one screen and be able to read all the notations about a certain work order number, that may make it a little easier. Because I've even asked for the same company to come out before because I liked how they run the company and I liked how pleasant the people are that come out to the house and then it was a totally different company that came out.

To let our garage door up, we would have to get out of the car no matter what it was and push the button. Then if we'd try to push the button for it to go back down, it would never do that. It'd just go right back up. We'd have to hold it for it to go all the way down and then it’d close. So what the guy from Just Pro Garage Doors did was make sure that the sensors on each side of the garage were in alignment. I also had bought a garage door opener from him that day because my son had left the garage door opener that had in the car.

My tub and my kitchen sink had issues. I submitted a claim with AHS and they both seem to be working fine since the guy changed things out. Before that, I was calling to get my tub serviced every four months, so they finally switched it off and I'm hoping in the next four months it doesn't clog back up where I have to call again. Other than that, the guy who came out was really nice. His name was Scott and he was informative. He told me everything he was doing step-by-step. All in all, having AHS has been beneficial to me because majority of time, I don't have the money for a plumber to come out. With them, I just to pay that fixed rate knowing that I can come up with $100. But it will be hard for me to come up with $300 or $400 to get something fixed. They also usually return a phone call. When the pandemic first happened, it was really slow for me to get a return call to get the services but now, it's gotten a lot better.

I got no heat since last week Friday. American Home Shield had some trouble finding a technician at first and they found one and he came by. The first time that the technician came by, he said he fixed it. It worked for an hour and then he came back again. He asked why we turned the heat off and I told him that we hadn’t turned it off. It just went out as the temperature was decreasing. Then he said that he had to get a part. The part came in and it was put in. But the unit still doesn’t work. I was told that a technician would be out today but didn’t show up. The issue is not resolved yet so I don’t have a very good experience.

The repair guy was good for unclogging the drain but the other issue I had was with a boost pump and he didn't have the technical expertise to provide me any kind of insight or solution for that. I processed the claim with American Home Shield for the clogged drain and I knew that was covered. But some of the things in the home that we have were not covered. AHS is beneficial to use as an insurance policy but there wasn’t necessarily expectations set up on whether or not my issue was going to be covered by the warranty. Our heating system is a fully zoned in-floor radiant heat system and AHS rejected one of the claims because the zoning is not covered as part of the warranty claim. If my zoning system isn't working, I don't have heat in my house. But the problem was an easy enough solution that I could fix it myself for a relatively low cost.

When I had a refrigerator freezer go out, they told me it'd be a week or so for the contractor to come out and I told them, "My freezer's out, I'm losing everything in it so you'll need to make it sooner than that." This happened on a Friday and I had someone out there Monday. They were very professional. They replaced the defroster switch that had gone bad and everything's working great. I got a whole lot better service out of American Home Shield than I did out of the one that was provided for us when we bought the house. If you don't have much money you want to spend, they're the right people.

I love American Home Shield. There have been a few times that I've used them and it has saved me a lot of money, so I'm glad that I got it. The last two calls I had were regarding the washing machine. It was the belts or something needed to be changed. The first time the repair guy came out, he had to order it then the second time he came out, he already had the part. He was very knowledgeable and professional. I like people who educate me about things in my house, so that way I can be aware of certain situations. He was just that.

We have dealt with them for years. It once took about three months to get our air fixed in the hottest part of the summer. Then about two months to get our heat fixed in the coldest part of the winter. They sent out of state people, and people who didn’t know what they were doing. The breaking point finally came when a crack developed in our water closet and they said it was not normal wear and tear, even though it was 50 years old. Enough is enough. We cancelled our contract. They are not the only game in town, just among the worst in our experience.

We had a garbage disposal issue. I put in a ticket that evening and the next morning, a person was out there to fix it. The problem was resolved then. We stayed out of the room and let the guy do his thing in the kitchen. He wore a mask and wiped his feet before he came in. He washed his hands too. On the whole, I was very satisfied with the timeframe. American Home Shield works and it does what it's supposed to. It was done quickly and it was convenient.

The technicians who came for my dishwasher were very friendly and courteous. They came out with their mask too. If they needed to go, they would ask permission to exit the house and come back. We have a gated area so I had to open the gates for them to go out. A lot of them don’t like to bring their working truck inside my property.

One of the best home warranty company you will get at affordable price and have key features which are very useful, you should give a try to this company and I hope it will not keep your expectations down.

Everything was perfect with my last claim. It was fast and quick. The plumber contacted me and set up an appointment. He showed up when he said he was coming and fixed my garbage disposal within five minutes.

Submitting a claim with AHS has been fairly easy. I just make a phone call and I talk to them. Within 40 minutes, someone will call or they will call back and actually have been the one to call me. So that's a good thing. Everything I have called, they responded promptly. Recently, I thought I had a problem on the outside. The main switch was off. So the tech clipped it and I got power on the outside. He also changed my fan in the whole bathroom. It wasn't working. He put in a new one. Everything's working all great.

Submitting a claim with AHS was a very easy process. All I had to do was go through the website and American Home Shield made it really easy for them to identify what was needed to be done and for them to assign a contractor to us. At one time, when I had a claim, I was able to call and tell them that I had a number that I wasn't able to access a phone number and they called the contractor for me, got everything set up and the contractor contacted me directly. So I thought that was a good customer service issue that they resolved. Recently, my furnace went out and the techs were able to come and they were able to fix it to get it running. They saw that I needed a new furnace because it was almost 25 years old.

I went online, I placed a request with American Home Shield. That was fairly easy. I heard back from the vendor a couple of days later, and they came out on the fourth day. The guy was very professional. I enjoyed talking to him, but he provided a friendly customer experience and good service for the most part. However, after he left, I attempted to use my microwave days later and it's not working. So, I've called and left messages. They haven't gotten back with me. Hopefully, I can get my microwave fixed.

American Home Shield is great. The prices are fair and you get to pick out what plan you want and choose what you do and don't have instead of getting something that's a blanketed plan. When I did a claim for the microwave that wasn't working, I got an email and also a response through the website. They told me that someone was gonna call me from this particular business. Everything was clarified before the contractor arrived. The contractor was excellent. They provided great service and were super nice. The microwave works better than it has been a long time. The only hitch was getting the part. It took a week and a half but that wasn’t their fault. That had to do with the company that makes the microwave. The contractor came in on Christmas Eve and repaired it so I was happy. I needed it.

The technician from Ukon was great and professional. It was a good experience when he came out recently.

My friend has American Home Shield, and she recommended them to me. The second time, when I had to call about my refrigerator, it was a bit better. I called because the door wouldn’t close. They had somebody out the next day. It was perfect. But the first time with the plumbing was the worst experience I've ever had. I had a leak so I called American Home Shield. I called them on Friday. I didn’t get a plumber here until Tuesday. It took another four days to get it fixed. I was without water. They kept telling me how they understood my situation. But when you don’t have water, what are you supposed to do? After fighting with them, they finally offered me one night in a hotel. It was a bad experience. If I had not prepaid for the year for the home warranty, I would have tossed them out the door after the plumbing experience.