American Home Shield Reviews

BRM services came out for my oven. I have an older one and it needed parts replaced. However, they weren't able to find the parts. They had somebody fix it, and then repair the part that I currently have, and then bring that part back and reinstall it. It's been working okay. Recently, my refrigerator and freezer were not working properly. But then, the person that came out wanted a second opinion, so someone else is coming out in a few days.

AHS's tech looked at my old microwave. He looked it up and found that the manufacturer didn't make the needed parts anymore. He said I needed a new one and talked to American Home Shield. He said AHS authorized a new microwave so I picked one out online and he installed it. I talked. I'm pleased with AHS. When my husband passed away, I bought the policy with them because I don't know anything. I got them so when I have something go wrong, they could either fix or replace it. My experience with them has been perfect.

It was very easy to submit my claim. I just submit it online, click through, and check boxes. The service was easy to get scheduled. The tech was professional and did the job in a timely manner. Everything has run really smoothly. But if you're calling in, there's a long wait time to speak with a representative. Other than that, the customer service is great. I like the different varieties of plans. As far as setting up my account, everything was smooth, quick, and simple. As far as everything that the representative told me from the beginning when I first signed up, I have received that service.

Everything went fine with my claim for my heating. The tech explained what he found and it made sense that it was why the problem was happening. He was very knowledgeable and I was very pleased with him.

B-N-K got cancelled because they said they couldn't come until Tuesday. Then American Home Shield sent out Emergency Plumbing. The guy came out, sat in the utility room, ripped out the insulation. After taking the tube pinch covers off that cover where the pilot window is under the hot water heaters, walked out to my septic tank, and said, “You got a carpet in here and there's CO2 cartridges in there,” which were not.

The recent claim was put in for a refrigerator, ice dispenser and water dispenser but American Home Shield does not cover the ice dispenser.

When I called in the claim for my heater, everything went smooth. There was no long wait on the phone. The tech was knowledgeable. He checked everything with his meter, and showed that everything was up to par. All three wires to the element was where it should be. He also showed me everything about the voltage and where they're supposed to be. American Home Shield has been good to me. It used to be a three-hour wait to get a hold of them, but it was only because everybody was at home. It's a little better now.

There was an outlet and a ceiling light issue. The technician was great and solved the issue in one trip.

The contractor came out the same day I spoke with them to replace the pulley on my Samsung dryer that stopped spinning. The belt broke. They had to come back out because it was getting too hot after they repaired that part. What happened was there was a wire that was kinda exposed. Once they fixed that, everything was working fine. They were very professional and well-knowledgeable. American Home Shield kept their word. You can expect that the problem will be resolved and that they will be professional. Given the current COVID situation, they'll be very cognizant of that making sure they're taking precaution to keep you safe and keep themselves safe. You can expect that they'll be honest with you about the situation and that it'll get resolved if it's something that can be resolved.

When the tech came out for my dishwasher, he fixed it that day and it's been good since.

I had a claim for the garbage disposal, and another one for the water heater. When the tech came, I was on a meeting call, so I just let him in the door and showed him where the stuff was. He did the garbage disposal but we're still waiting for the water heater. He hasn't done that yet. I've tried calling him about four times, and I kept getting no response. When I look at the service request through AHS, it just says wait and that equipment was ordered. Overall, AHS has decent low-quality parts and service, but they've got the job done.

The water wouldn’t turn off on the shower and the tub. The repair guy figured out that my water pressure was way too high. So, he’s going to come out and put a water pressure regulator on it. If I have one, American Home Shield will cover and if I don’t, then I’ll have to pay for it. But so far, everything that I've had done with American Home Shield has been great. The only problem I have with them is it's so hard to get someone on the phone. It's almost impossible. I went through their phone tree and there was no option to talk to a person. So, I finally pressed for billing and maybe that would give me a person. It did and the person was very helpful and helped me get to where I needed to go. Submitting claims is very simple. On the AHS website, you just tell them what your problem is and if it's not listed like mine, I put “Other.” When the plumber called me, he asked me what was going on and I told him.

We weren't getting any heat in our oven. We called American Home Shield and they sent a company out. Their guy came and did a genius thing. He was a good guy. He tested the oven and found out what the problem was. It was an element. He didn't have the element with him and those are not easy to come by so it took a few days. When the element was in, the guy came and fixed the oven. He did a good job and we're happy with it.

My heater kept tripping the fuse. It kept clicking on and off. The guy from Mel’s Preventative Maintenance came out and fixed it within 15 minutes. I had a cracked flame sensor and it was something simple for him to fix. The only complaint that I have about American Home Shield is that I would like to hire them to install something brand new at my house and they would not allow me to do that.

The techs from Custom Climate Professionals looked at things and figured out what was wrong. It turned out that the problem was not the hot water heater. They looked at it and knocked on it, then they figured out that the pressure canister was full of water instead of air. They called the insurance company and got permission to replace it. They were out of here for 40 minutes picking up the part then they came back and fixed it. Everything is wonderful now and I would hire them again.

The water heater didn't heat. Sometimes, it would turn off completely then, we have to wait hours. We Googled things to deal with it and it’d turn back on but it was not something consistent. We submitted a claim with AHS and we told the tech who came out about that. We also told him that the water was brown and he said that the heater was rusted. But there was no way of him looking in there to know it was rusted or not. I also know for a fact that the unit is intact and there's no rust around it. For instance, when I wash my clothes, I wash it with cold water and the reason I know that the water is brown with hot water is because sometimes, I can smell it in the shower. And secondly, when I put a white comforter in my washer, it turned orange from the brown water that was coming out of it.

We have two heating systems. I turned the one downstairs off at night 'cause we were upstairs. When I went up to turn on the other system, it was recycling funny or it wasn't going on. There was something wrong with our heating system so we had a technician from Air Plus come over. The issue happened during a cold spell that we had and the temperature was down in the 30s that day. The Air Plus tech explained that if the temperature was extremely cold, sometimes it would take a while for the heater to warm it up. The technician checked everything out. Overall, Air Plus was excellent. We've been with American Home Shield off and on for many years and our experience has been fine.

The washing machine, the dryer, the on and off switch stopped working. The guy replaced the switch on that. I also had trouble with the front two burners of my gas stove. When we cut it on, the pilot, with the clicking sound, wouldn't cut on. We had to cut it on two or three times. The little ignitor had gone off inside the stove and he did something to that. Then the microwave wouldn’t do what it does sometimes. I heard little popping sounds sometimes, but it never would do it. He couldn’t fix it if it wasn’t doing it. Overall, I was very satisfied.

East Ohio Furnace came out for a humidifier that wasn't working. It's attached to the furnace and they had to replace it. It went well. AHS is something everybody should have. I wish we’d known about it 35 years ago.

My experience with AHS was quick and easy. Anytime Lock & Key was good.

I've been with AHS for 17 years and I've never have problem with them. They are the best. I recently had a claim for the gas water heater and the tech was very professional. He did follow the COVID protocol. He was able to resolve the problem and also teach me.

My first claim got denied. The guy that diagnosed the microwave said that a roach walked on the motherboard and that caused it to fry. American Home Shield said it's not covered because of that. I have to try to figure out how to fix my microwave. I asked for the number for the company that came out. I called that company and it is impossible to get in contact with that company.

I have two issues - one was leaking and the other was I was having a hard time consistently getting hot water distributed through the house. The latter is still an issue so I have to re-engage with AHS. I'm not real happy about my water heater situation. Some claims with AHS have been easier than others. When I think something needs to be replaced, they don't. They're more willing to fix than replace which for certain things and in particular with our water heater, there's a diminishing return. It's 20 years old. It's well beyond life expectancy. They won't address the root issue so we keep putting a Band-Aid on it versus fixing it. It creates more time and energy for me. Now, I gotta call them and get them back out and I don't want to have to fight and advocate for things.

Our refrigerator wasn't cooling. It was very easy to submit a claim to American Home Shield. Major Appliance Repair came out, and my father said that the technician was very professional, did his job and was very polite. I've used AHS twice and each time, it's been perfect. I was surprised. I'm happy so far.

I was very pleased with Foxcroft HVAC. The guy was very professional and he kept his mask on. I went downstairs to see what he was doing and he explained to me what was going on and what had to be replaced. He did his job and then he left. I'm totally satisfied. I made a phone call to American Home Shield when I made the claim and it didn't go as smooth as I would like for it to. I requested them not to have a certain contractor come out to my house because I wasn't getting along with them and I don't think they wanted to deal with me from another experience with AHS. So the guy said okay but the next thing I know, he told me they were the ones coming out. I said that I just told him not to have them come out so they elevated it and brought out the guys that came out to fix it. They solved the problem. They put me in it but they took me right back out of it. It was speedy and I didn't have a problem. So, everything worked out fine.

My AC went out downstairs and submitting the claim was easy. The AC has been working good.

I put in a claim for a heat pump this 27th and Home Shield sent somebody to look at it. The person who came said the heat pump was not fixable. We would have to completely replace it. Home Shield didn't like that answer so they wanted to look for another opinion. But they didn't find anybody around here that works with them. They called me and asked me to find one by myself because they needed another estimate. I did and they still didn't like it. They are still looking for another opinion. Home Shield called the guy who came and he gave them another estimate. It's the third opinion already. We called Home Shield yesterday and they said they are still looking. Meanwhile, we are here waiting until they decide something. All the rooms are cold. We have little heaters in the rooms but those are not enough.

The furnace was making noises and it started smelling like something was burning upstairs. Eventually, it completely quit blowing anything out. So I gave American Home Shield a call and we had a guy come out. He looked at it for 20 minutes and after that, he said that it needed a new motor. He went out to his van and found that he actually had a motor that would fit and he put the motor in. This was a pretty simple and easy process for me.

I was having problems with cooling the house. The tech that AHS sent out flushed the AC and it started working again. The service was good, so we were happy. But I'm not happy with AHS. I've been shopping and I'm considering moving from them. Every year, the cost goes up and the service isn't good. You can't talk to someone live. I've been pricing it around and I've been able to find the same $75 co-pay for when someone comes in. I've also been able to find it for $65 a month versus the 80-something that they're charging and I could talk to someone live. They offered me a much lower price than what I'm paying for the same exact coverage and that is upsetting.

All four furnace burners would start up to flame but we started noticing that it would turn off sometimes. After about four hours of running, it would just cut off. We had to go in the basement and hit a reset switch to make it come back on. But it started becoming a problem because if it would go off while we were asleep, it would be really cold in the morning when we wake up. We wanted that taken care of, so it could stop doing that.

There was a clogged line which was causing a leak in the bathroom. We filed a claim with AHS and it was really easy. Then, the tech came out and he was very professional. He resolved the problem really quickly and easily. All in all, I'd like AHS to lower the price, but my experience with them has been very good and so far, I'm satisfied.

One morning, we woke up and the air conditioning was five degrees below what the setting was. The tech said that he wasn’t able to find anything that would be the cause of the problem. He told us to see what happens and told us to submit another claim if it doesn't correct the problem. They’ll come back out and check it again.

I thought I had a thermostat issue so I called AHS and put in a request. Sunbelt Electric came in, looked at it, and said they couldn't service it. They said they would resubmit it for an HVAC company. So that had to be the air conditioning people, not electrician. Overall, AHS doesn't always choose the best contractors. I live in Phoenix and I had an air conditioning issue in the middle of summer. My air went out and it was 120 degrees. The person they contacted went at five days before they could come out. But there are people here that work 24/7. So they don't contract with the best quality people. They go with the lowest-rated people.

The tech did very well. The icemaker was not working properly and he diagnosed it and fixed it right away.

My house is 13 years old and that's usually when things go. I just moved here so I wasn't familiar with any service people so American Home Shield was the best answer. They're good. Recently, my faucets were leaking. The plumber fixed them and it was perfect.

There was a problem with the heater. There was some electrical components that were causing it to fail to produce heat. I had called American Home Shield up. The people on the phone made it very easy and convenient to do the claim. They were attentive. It was a Thursday, and the temperatures here had dropped down to 29 degrees. When I had mentioned that it was getting cold in the house and I'm over 70, I appreciate them getting somebody as soon as possible. They seemed to be understanding and treated me professionally and courteously.

My dishwasher wasn't closing right. The little latch on it wasn't working. So whenever the dishwasher would run, it would open and would stop. I submitted my claim over on my American Home Shield account. Within 24 hours, 4A Appliance Repair called me, and they were there and they fixed the dishwasher. Then they did some other little adjustments and it's working fine now. It was easy.

There was another company that came for the stove and they said that they couldn't fix it. I called American Home Shield back and requested Abbott's Appliance Parts. They have come here before for my refrigerator and my stovetop, and I love them. They look at the issue and try to figure it out. The company that looked at the stove before Abbot was the same company that came for my dishwasher. I recorded it and showed him. I said, "This is the noise it makes." He said, "No, I have to hear it." I showed him not only the sound but also the actual dishwasher. He said, "Nope, I have to hear it." I said, "It happens in the cycle. We need to stay here for 45 minutes while my dishwasher is going." But he left after five minutes so I paid $100 for nothing. I went in and fixed it myself. I cleaned everything out including the filter. I figured it out and it was something that was stuck in there. He didn't even bother looking at it.

CNJ Services came out on the 28th of January for the drain. They were wonderful. Before they even said how we could fix it, they went over what was going on, what they discovered, and then how we could come to a resolution. It was easy doing the claim online to American Home Shield. They told me I would be contacted by the contractor within 24 hours, and I was contacted within an hour. I've been extremely satisfied with American Home Shield. I've made three claims, and I have been happy with the outcome on every single one of them. The service is quick. I never have to wait an extended period of time. So, I feel like it's well worth the monthly rate that I pay for the services that we get.

We had a pressure valve leak in our laundry room and so we put in a claim for that and Crouse Home Services came out and evaluated the situation. It was outdated so they had to get a permit and redo the valve to be up to date. It was about a week before they could come back and they did a great job. We were very pleased that they did that for us.

The garbage disposal had a leak. I called American Home Shield, they set up an appointment, the guy came and replaced the disposal, and all was great.

The contractors that American Home Shield hire are great. They've been very upfront and honest with me. The service has been pretty decent so far. But the amount of coverage that I'm getting is underwhelming. I got issues with several things in the house. The sinks were the easy parts. But my toilet in the master bathroom, they actually had to do some deconstruction to fix the flange on there and the same thing with the other bathroom. But American Home Shield would not cover it. It's a lesson. Right now, I have pretty much band-aids especially the one in my master bathroom. The only way to actually fix it is to have the tiles taken out and the whole thing has to be redone. Also, my hot water tank wasn't installed properly but then they let me know that what I want to have them do is not covered. It's upsetting me that they don't cover that stuff.

The appliance company that came out said that they would order a part and it would take a few days, and then I called to follow up with the appliance company, and the person I spoke with stated that the parts were unavailable and that they couldn't order them. They were on backorder, and that they had given the request back to Home Shield, and that if Home Shield couldn't find the part, the case would be closed. So then, I followed up. I kept saying, “Should I follow up with Home Shield?” They said, “Well, if you want.” I ended up following up with Home Shield and I explained the situation. They said, “Oh, we actually have the request for the part. We put them on order. They should be here in a few days. You can check back with us in a few days.” I did and the parts came in. A guy came out, repaired it, and it was fine.

American Home Shield accepted my payment very quickly but the speed to get somebody out here to fix the dishwasher that was not powering up is extremely slow. I did the claim on Thursday and they're not coming until Monday or Tuesday. I did another claim two or three weeks ago for the washing machine. It was not draining and not turning on. I was kind of happy with the company that fixed it but it took us approximately six months to get it fixed and at least four visits, one from another company that I told American Home Shield that I didn't want them to come back out again. They've been here three times and it was still not working. The last time, it kind of worked for just enough time for me to have 30 days elapse so I had to call in for another trouble ticket for the same problem. I had to pay another $75 so that was kind of aggravating.

I like that when something’s wrong, American Home Shield is right on top of it. I'm very happy with the quickness of when I put a claim in and getting the response from a service provider. I put my claim in for the furnace and within an hour, I got a call from the guy from Allient Heating and Air. The tech readjusted the feedback line for the furnace but it was better for them to just replace the furnace. Everything has been all good. The furnace is running smoothly, quieter, and more efficient. Also, the tech was very professional and very friendly. I would recommend Allient. Also, I’ll get my warranty renewed this year.

We got our own well and where the line comes in the house, we had a water leak. It drained out our tank and my wife got ahold of American Home Shield. The contractor sent two fellas and they were good guys. They fixed everything right and I have no complaints. Everything's working good. We were happy with AHS. The only real problem we had was when we called to submit the claim. We got somebody who couldn’t understand what a water line break was and we had to tell the person about six times. We would like to have somebody here in the United States to talk to instead of that.

My most recent claim with them was due to a water line outside of our house that broke and needed to be repaired. The representative gave us misleading information, saying it was covered, and took our service fee, but then they told us it wasn't covered after the work was done. They keep denying the claim since November. Now, we've called them about 10 times and they keep saying that they will call us back within 24 to 48 hours after they reviewed the telephone call, but they never called us back.

Once I went online and submitted the claim, I was contacted by somebody for the appointment. However, it took quite a while for him to call me back, and so I didn't know who to contact at that time to follow up with it. I tried to reach Home Shield just to try to get in touch with somebody, and I was not able to get through. That was the worst part of the experience. But when the service technicians come out, they do a great job. They're quick, efficient, polite, respectful, and the work is always done well.

The dryer wouldn’t shut off. I submitted the claim with American Home Shield online. It was very simple. We were then given an expectation of when to expect to be contacted by the contractor, which was within 48 hours. He contacted us. And then, he talked to us about when he would be able to get out there since he had to order a part. He indicated that Samsungs are known to have a problem with that. He got a computer board, came out, fixed it, and now it’s running just fine. We were very happy with the service that was provided by All In One Appliance Repair. It helped a lot because, without a dryer, we cannot dry clothes. We have recommended American Home Shield to family and friends. We've had a very good experience with them.

American Home Shield has saved me some time and money. Rather than have to hunt around for a contractor to take care of our problem, it’s a one-stop shop. The app is easy to work with online, or making appointments online. I call them up and the wait times on the phone aren't excessive. I tell them my issue and they know who to call. They’ve taken care of everything and have been responsive. They send somebody out within a couple days, sometimes the very next day. Then the people they send out are good. They know the laws.

I called American Home Shield to get my garage door fixed. It took them a month and a half before they even called me back. When they called me back, they said they couldn't find anybody in our area so they were gonna farm it out to me. They told me to find a contractor that would fix it and then they would pay for it. So far, I waited a month and a half for an insurance policy that I'm paying a monthly fee for them to do their job, and they're pushing it back on me. That's not right. After two and a half months, I finally got it fixed. I called today to get my freezer fixed. But according to Home Shield, all appliances in my house are covered, except for the freezer. They refused to fix it, so I dropped them. Then when I cancelled the policy, they took $55 from me. They were a good company until two years ago, and then, they went downhill fast.

My garage door was broken. Everything went fine with my claim. The issue was a broken spring and the contractor fixed it.

We submit the requests for our tenant and we make payments. So I'd like to speak to somebody live from American Home Shield to let them know the contact number that they were supposed to call and that they had to make arrangements with the tenant. In that sense, at least you can talk to somebody and you can have an opportunity to explain. Either way, it doesn't seem to work out. I always get the call from the vendor and then I have to tell to call the tenant. But now, it's all automated when you call. For someone like me that's dealing with a tenant, their automated system is for the birds. I can't convey anything that I want to convey as a landlord. So there's no point. You can't explain anything so you may as well submit the claim online.

We had a leak in the faucet in my bathroom. We called American Home Shield. The claims process was pretty easy. They called us the next morning and told us when the contractor could be here. He was here way before his time. He was very nice and informative. Now, I could turn my faucet on and wash my hands and brush my teeth. American Home Shield was very good. They stuck to their word. I'd tell others to go with them.

My drains weren’t going down. I called AHS and they told me the contractor would call right away, and they did. In fact, they called before I got the email. The contractor was very good. They showed me how to prevent the problem from happening again. The repairs made everything work. I'm completely satisfied. AHS puts my mind at rest knowing they're there.

The microwave totally went out. Once we realized it wasn't a power issue, we called AHS and they sent someone out. The tech came and looked at it, and he knew what the problem was. He had to order some parts, then came back about a week later, and fixed it. The service was great. He didn’t take long to fix it. But today, it went out again. So, we called AHS back.

The limited times that we used American Home Shield have been good. We've been with the home warranty for over five years. We had a garbage disposal that was leaking and a guy came out and swapped it out. He did it the same day. We also made a claim when the spa wouldn’t circulate the water. The service people did a good job with that too.

American Home Shield sent someone out from a local vendor relatively quickly within the week. The dishwasher was deemed unrepairable so it had to be replaced. The first offer they gave me wasn't comparable so I gave them some more features that our current dishwasher had. They raised the model of the replacement or cash offer which takes a replacement, and then we were told yesterday that those weren't available any longer, or at least not available at this time. I could either take the cash offer or wait an unknown specified amount of time. If I take the cash offer, it will get me close to getting what I have. I'm not thrilled. But they did a great job.

My microwave wasn't working and it was replaced. The original guy that came out was great. He did a diagnostics, explained everything to me, and had me order a new one. For the installation, when they removed the old one and put the new one in, they didn't put anything over my cooktop, so it was full of sawdust and debris from where they were drilling holes. Other than that, everything went well.

The guy from Rekey Xpress was very friendly, professional quick and very efficient. I would use them again. I did the claim online to American Home Shield and it was somewhat easy. What I didn’t like was that when I said I needed my house rekeyed and it was confirmed, there was no timing sent out. There was nothing about scheduling an appointment or who was gonna come out. It felt like a dead end. Also, I got a text message saying that something was scheduled at 1:00 AM with a different company that ended up coming out. So there seemed to be a glitch in the system. Bur everything has been fine since the rekeying.

We wanted to get the heating and air conditioning unit looked at. The service request was pretty easy when we made one to American Home Shield. Technicians came out the next day after we made the call and their service was good. They looked at all of our units and verified that they were working properly. They were professional, courteous, and competent so we were satisfied. It was overall a good experience.

I submitted the request through American Home Shield and they gave me the email address and phone number for the plumbing service. I sent Advanced Plumbing a quick email. They got right back to me within a couple hours and told me when to expect them. Then they called me before they came out and told me when they would be here. Everything went great. I'm really happy and completely satisfied with the work they did for me. They were very professional, tidy, and timely. I'd highly recommend American Home Shield.

My fridge stopped cooling. The technician came in and found the issue, and he replaced the thermostat. He was out of here in about 30 minutes. I'm delighted. This is the second time that I've used American Home Shield. The first time was with a washer/dryer, and it turned out that it was a fairly simple problem too. The exhaust vent had been plugged up. So, the guys came out and they spent about 30 minutes too. So there were two minor issues and they were both handled well.

I have a rental condo out in Bullhead City and it's far away from where I live. I need to have things fixed immediately when they go bad. One time, the heater went out and I filed a claim with Home Shield online. I didn't hear anything back, so I called and talked to a representative that let me know what was going on. They tried to get somebody out, but they didn't have the equipment or were unable to get onto the roof of this place to deal with the heat pump. Home Shield got ahold of another company. When I talked to the company. They gave me the number and I called them and we set up the appointment.

Submitting a claim to American Home Shield was very easy. Reliable Mechanical Services came out to check on my heating and air that went out. The unit wasn't cutting off so they had to replace a control board. The problem was fixed and everything seems to be working fine. Reliable is great. We've dealt with them quite a few times now and we've had nothing but top-notch service from them every time.

My experience for my recent claim was pleasant. Everything worked like it should. The only problem was we live in Milan, Tennessee and the company that was assigned to us was from Ripley, Tennessee which is approximately 60, 70 miles away and is too far. I called the company in Milan that generally handles the stuff here. He said there had been a problem because he was not getting phone calls from American Home Shield. They had inadvertently dropped him off of scheduling for a while. But all it took was a phone call to get it resolved. They were able to secure him back for our local service. I trust that man more than anybody else. We've had American Home Shield for probably 15 years and we've had a good experience with them through the years. We've had other appliances repaired through them other than heating and cooling. We're more than satisfied with them.

I had good experience with my recent claim with American Home Shield. Their service was very simple to use and very efficient. The techs worked very quickly.

The toilet was leaking into the basement. AHS sent out a tech who he added a wax ring seal and he repaired the kitchen faucet. But it has started back to leak. So I need to place a recall for that. Other than that, when you submit a claim over the phone with AHS, their system only allows you to select one item. So once I did the one item, I had to hold to speak with a representatives in order for him to add the additional items on to the work order. So the whole time I was told that it would be an hour. And it was at 7am. But it wasn’t. It was about 10 minutes.

We had an issue with the toilet and when the tech came out, we had a very, very good interaction.

The plumber was prompt and professional. He unstopped the sink the first time but I still heard gurgling in the sink. He felt like there was something in the line, something to do with the vent. He said he had to contact American Home Shield to get permission to do the job. I haven't heard from him and it's been about a week. I had American Home Shield for years. I left and came back. The professionalism and abilities of people they send out are fine. But when I came back, I had to do $100 deductible so I'm not happy about that. Plus, my premium went up tremendously. Things go up over the years but I think I jumped from 30 some dollars up to 50, 59. That's crazy.

The downstairs wasn’t heating up so we called AHS to get someone to look at it. The process was smooth. They called within an hour and had someone on the way. The guy found out that one of the vents was bent. He unbent it and it worked.

The top burners weren’t working on the range. I just submitted the claim to American Home Shield and they got back to me really fast. The next day, I got a call from Fix-It Guys, and then they came out the next day. The repairman came over, and sure enough, he was able to fix them. So, it’s all good now. He was friendly.

We had concerns about the odor of sulfur and the inconsistency of the temperature of the water heater. Because of my prior experience with the company, I knew it might be 24 to 48 hours before I would be contacted. They were very professional and the issue was fine.

My furnace was making some strange noise. The tech, who was very friendly, checked it over and he had to replace a part. It went great. I like that by having my warranty with American Home Shield, I don't have to worry when things break.

Everyday Heating and Cooling came and made some judgments with the heat pump. It seems to be okay so far. Overall, American Home Shield has been easy to deal with.

The tech was a nice guy who was knowledgeable about my system. When he came out, he made sure he was masked and that he put his booties on before he came into the house. He explained stuff to me about my system and why he was doing what he was doing. He also did an overall check. In the past, some of the service people working for American Home Shield weren't as good as we would like. A lot of the time, they go back and tell AHS that the problem was due to something that I did. Then, AHS would say that they can't cover my claim. Even though we dispute what the tech says, AHS says they would have to go by the technician. If we wanted another tech to come up, we would have to pay an additional service fee. We haven't had an issue like that the last couple of times though.

The tech that was sent out for my washing machine had to order a part and he said it would take about a week before it got there. I had to wait another week before I was able to use the machine. But when he came back, he put the part in and there was no problem. So far, so good.

We had an issue with our electric. One particular outlet wasn't working as expected. We placed a call to American Home Shield and we got someone scheduled to come. He showed up the other day, and he came in and took a look at underneath our cabinet to see what was going on. He did some testing to determine what the source of the issue was. Then he identified that there were some issues with the way that it was wired. He decided to take off the paneling on the outlet and to rewire that so that it would work. When he did, it seemed to function. After that, it was done and he left.

Our water heater busted. It happened at 11:30 at night. I went to the AHS website and submitted the claim. Then I got an email and a text telling me that the claim had been submitted, who the contractor was and the contact information for them. I called that service the following day. I was a little nervous because there is no address or a website. I could not find the business online which made me worried about what kind of business is it. It doesn't even have an online presence in today's day and age.

The website worked well. I just have a problem with the people that American Home Shield sends me to. Before, usually it has taken two to three days to get an appointment with the contractor that AHS sent out. But not with this particular company. They were the fastest compared to others. AHS also responded fast. They responded via text, which really works for me. They gave me a time window almost immediately, and then the guy was really nice too. In all services, once the contractor was able to make it to my home, they have all been excellent.

After the review they called me and scheduled an appointment and were very nice and professional. My husband was very pleased with the technician that came out and they called me and said thank you.

I submitted a claim because I would turn my thermostat up and I would have to turn it higher than I usually have it, for my heat to come on. The tech said it was something about a sensor and I needed to change my filter. He was very professional, very nice and explained to me how things were working. It's working now. I wish the service call of AHS was cheaper than $100. But it's a good service to have, especially if you have an older home and things are gonna break down all the time. They're quick, very efficient, don't take them long to get someone to come out and they follow up on you to see how the service was. I would highly recommend AHS.

AHS is really easy to use and they take care of everyday issues that you don't expect to come up. I do claims online on the app and then they assign someone to me. They also send me an email about who will be contacting me and the person contacts me, and they come out. It’s very simple. We scheduled something for them to come out for my broken water heater and I’m currently waiting for them in my house today.

My experience with AHS has been outstanding. They should keep doing what they're doing. I recently had a claim for the AC unit and the tech did what he had to do. The work was excellent.

The contractor has been out several times. But this time, they ordered some parts, and they said they'd be back in three days. They said the place that they order from is in Texas, and they don’t have power. So, they said it might be a little while. But everything has been fine with American Home Shield.

My blower wasn't shutting off on my air conditioner. I called American Home Shield and asked to have a repairman sent and they contacted them. Burleson Services sent me an email and said they would contact me on the first business day because I called over the weekend. They called me on Monday and sent somebody out on Wednesday. They were very nice. It was my error 'cause I pushed off an automatic onto on, so the fan was blowing all the time and I didn't realize. American Home Shield has been very receptive and very prompt whenever I've had to call. It's been very good.

My last experience with the heating was excellent because we haven’t received heat like that ever since we got them five years ago. Every time the service guys came before, they would change the filter or check the motherboard. But with the last person who came, he cleaned out the vents. That may have been the problem and nobody never detected it. He was excellent. Every time AHS sends somebody out, they seem to do a great job. So I am pretty good with the service.

Our heat pump wasn't working right. I did the claim to American Home Shield. I did it through the webpage. It was easy. Everything was on there. It was like two clicks. They scheduled a local contractor to come out. He came out really quick, and then, he fixed it up. He called me when he was gonna come, and they texted me before he was here. Everything was good. So far, it's been a good experience.

When there's a problem, I call American Home Shield and then they send me a plumber or whatever it is I need. Every one of the service guys who has come out has been excellent. I've had a number of issues and on each one, they have explained to me what they're doing. We had J & K Plumbing come out because the heater wasn't working. My heater now works great.

It took a week for the techs to come out for my rental's oven. Then, it took a week for them to get the needed part then come back. I wish the appointment with them could have been sooner. Other than that, they were great.

In December, I changed my American Home Shield policy to get my ex-husband off of it and put it just into my name. I wasn’t told I was charged $56.99 to cancel that account, which, we had well over a year. So, I was pretty mad that I wasn't told that I was charged this just to get his name off of the account and start up a whole another account. I just took care of that but I don't know why I would be charged $57 to close one contact and open another one just because I wanted his name off of it.

Filing a claim on the telephone is nearly impossible. Oftentimes, you need to call to tell them what's going on with your claim. It’s terrible. They take forever to answer the telephone lately. But if you put in a generic online trouble call, then it's quite easy. Recently, Stuart’s Appliance came out for the dishwasher. They gave a heads up call before they came out and showed up when they said they would. They were professional, clean and very knowledgeable. They were efficient in their time and mine. They fixed it just fine but they are having to come back ‘cause something didn't end up right.

It was a very good experience with Certified Electrical and I was very pleased. The tech was excellent. In reporting what had happened and in terms of getting a response back from the company and them following through, everything was good. I felt very confident with American Home Shield in doing what they say they’re going to do.

The tech from Sears that worked on my microwave was the most professional. He came and greeted me at the door with a mask, which I was glad. Because sometimes, we still tend to forget. He was quick, and took care of business. He knew what he was doing. I didn't have to wait on parts. I was very pleased. I can only wish that the other times that I've had service that it was flawless and flow-free like this one.

Having AHS gives you a sense of security knowing that the sometimes unexpected cost of homeownership is negated by having an American Home Shield contract. I recently submitted a service request online for heating work and I liked the process. They had Dempsey Oil come out and everything was satisfactory. They are the American Home Shield company in our area, so anytime you call American Home Shield, American Home Shield has Dempsey Oil do the job, be it plumbing or heating. I’ve used them a few times.

The technician who came for my refrigerator was great. Filing the claim to American Home Shield was easy. I don't need an icemaker for myself. I just bought this place couple months ago, and I had to keep my dog's ice bowl filled 24-7. He loves ice. I was buying bags and bags of ice, and so I needed that icemaker fixed so I can quit buying bags of ice. Ever since the repair, it's been working great. I used an icemaker half a dozen times a day to keep his ice bowl filled, and it was good.

I've been pleased with American Home Shield. My experience has been good. Their website is user-friendly and the turnaround time is to be expected. I called to make a claim for piping and the process was easy. They remedied one big problem, and then they gave us a quote for a larger problem.

I noticed that the top of the glass panel by the handle of the range is secure but the bottom is kind of out. It looked like it was about to fall off. I called and a gentleman from AT Appliances came last Saturday. He said that there was supposed to be some sort of a metal ring or a seal that's supposed to be around the glass and it wasn't there. He said that a part that would have to be ordered, which might take a few weeks, and that somebody would call me back. The tech was very polite. He wore a mask and he seemed to be very knowledgeable. The service from American Shield has really been exemplary. I'm a single person and I think I will always purchase this policy because it has helped me a lot.

I made a claim for the sump pump and the plumber was a good guy. However, when I talked about the faucets, I couldn't put in two things at once in the AHS system. There has to be a better way to put two requests in at the same time. But the guy still took care of it.

American Home Shield is very quick and very accurate with their services. We had a claim for an electric issue in one of our properties. They took care of everything very properly. I appreciate it. I thank them for being so quick to respond and always taking care of business. I'm very happy with their service. They've always been excellent.

We contacted American Home Shield for a rekey service for a move in. Everything went fine. We had another claim where we ended up getting a new water heater, which was very helpful. My only thing with American Home Shield is that when dealing with their phone staff, it can be really hard to understand them because they seem to be based in the Philippines so their English is rather accented. It’s so hard to communicate at times.

I sent a claim over the phone an the level of professionalism was good. But it takes up to an hour most times to get in touch with somebody. We have had some problems before with some of their technicians, but this recent one was really good. I've run into issues with either getting in touch with somebody or getting disconnected from the call on their end or having people that come out that don't do the work properly, but this past time went pretty well.

I had to call AHS about my refrigerator. The tech who came out was very nice and very professional. He had his mask on and put things on his feet when he came in my house. He immediately saw what the problem was because I had to have my stuff in the garage. But it was cold, so he said I needed a fan. He went to his truck, came out, put a fan in there, and my refrigerator had been working beautifully. But before he left, he said that he was going to order me a new fan, so I don't know if he realized that was a new one he put. Then, I never heard anything back from him. But as long as the refrigerator is working fine, I don't have a problem. And at the moment, it is working better than before.

On the first service request, not only was there a drain stoppage in my kitchen but there were also leaking shower valves in my bathtub and a toilet leak in one of the bathrooms. The company that American Home Shield sent out didn't fix anything. They just came out and quoted me $850. A good buddy of mine that I've known for decades is a master plumber. He owns his own company now, and he said that he's worked for several companies in the past that did some of the Home Shield warranty work and a couple of those other home warranty companies. He said it's almost a racket that most of the way that they make their money is upselling stuff to the customers.

My breakers would trip when it rains. So each time it rains, I would lose power in two of my bedrooms and my bathroom upstairs. I went online and did a claim. It was easy to do but I couldn't put notes there to tell them what the issue was. So the guy that came out didn’t know what the issue was until he got out here. He said I might have a leak in the roof. But I told him I checked it, and there was no water leak. So for the time being, he asked me to change to a lower watt light bulb. He said it may help. He also said what I really need to do is have dedicated circuits. He wrote notes down so I know what’s needed. He was great. But if he had known the issue ahead of time, he would have been known what we needed to do.

I used AHS to repair a wall oven. The techs were professional and tidy. They explained what was going on and what would happen. I had to order a part and they explained what I needed to do when the part arrived and how to call back to schedule the installation. They got that done and it happened just like they said. Other home warranty companies have harassed me and not wanted to pay when they should have. AHS didn't do that. So, I've been pleasantly surprised.

I got on American Home Shield's website and put the claim in. The only thing that makes it easier is if there was an app that did the automatic login. That is obviously our lazy way of life these days. It just makes it a bit easier because everything seems to have that now. But other than that, it's normal to me. That was easy as usual. I put in the claim, and they charge me $75, and I go, “Yay.” Most of the time, my interactions with the contractors are not as good. But it was wonderful on that one, so I liked that. They were able to not only get it resolved, but make the toilet better than it ever was when I first moved in. Anybody in the world can understand not being able to go to the bathroom in your own home is a sucky situation.

My furnace was not igniting. The technician that came from York Mechanical was good. Submitting a claim to American Home Shield has become easier. In the past, we were having a tough time of just getting through to even put a claim in. And although they say, “Okay, you can do it online,” a lot of people would rather be able to call in to put the claim in. I'm also a Realtor and I sell a lot of these through my buyers. That was becoming a major issue for my clients as well as myself. Calling in to submit a claim was a difficulty. I could always call in to set up a new home warranty. The issue was when my buyers would then need to call in to place a claim. They said they would be on the phone for hours and that is not good. I was considering not recommending the warranty anymore but here recently, I noticed I can get right through. I noticed it has drastically improved.

I used AHS for my furnace and things went pretty well. The problem had something to do with the circuit board and the tech ordered a part. Since the furnace is so old, it took about a week to get the part. If it was a newer furnace, it wouldn't have taken that long and they probably would have had it right in the supply house. For this claim, two different people came out. One guy did the diagnostics in the beginning then the guy I spoke to on the phone was the guy who came out and did the repair. They were both nice and all in all, the process was easier than I thought it was going to be.

Submitting my first claim was good. I was able to call them on a Sunday and get someone on the phone. That's what I like about it. It was also a 24-hour turn around or a little better from the time that I called. The guy came right on out and told me my igniter went bad. He replaced it for me. He didn't take any time to find out about it and fix the problem too. He was great. American Home Shield should keep that good service going like they got it and everything would be all right. They were professional all the way.

This company if I could give it negative stars I would!!! Let's start with their customer service representatives, constant lies, and DON'T LET THEM FOOL YOU! I placed a repair order Dec 26 2020. It's now FEBRUARY 2021 and THEY STILL HAVE NOT DONE ANYTHING! Every time I call them to see “the status” of my claim the reps say “I will get back to you” NEVER HEARD A WORD BACK! I had taken 6 days off from work all in different occasions because “the new fridge will come” and NEVER got a call or anything explaining what, when or where this fridge is coming from! Do yourself a favor and DO NOT BE FOOLED by these liars who do not care that we are in the middle of a pandemic is money is tight. They don’t care that you have small children at home without a refrigerator. Horrible company, I wish I could sue them for horrible service!

Updated on 02/10/2021: We are due a $125 refund from AHS since Nov 2020. Every time I call about it, I get the same run around. The first insult of not getting the refund has now become more frustrating when I received a response from "Robert" at AHS saying he wants to help resolve this so I responded with my email address but no response from him. I should not have expected a resolution. Again, stay away from AHS!

After paying all of your money and requesting service technician will come out. If that technician is not satisfactory. You’ll most likely call into the customer support. At that point you will hit a roadblock. You’ll speak to a non-English speaker who has absolutely no power and that’s as far as you’ll get. You’ll be promised callbacks which you will not get. You’ll be promise expedited service which you will not get. What you’ll have to do is simply wait and hope. They are motto is customer last. At least that’s how I feel. I highly recommend you avoid this company. This is not my first but second time having an issue. I’ve learned my lesson.

I am writing this review so that future individuals will make an informed decision before purchasing a home warranty from American Home Shield. My story - my oven quit working on November 24, 2020. As of February 3, 2021, I still do not have a working oven. This is simply unacceptable business. Firstly, AHS sent out a repair company. The repair company determined what part caused the oven to quit working. They reached out to AHS with their findings. AHS could not find the part as it was no longer available. AHS had the technicians come back out, remove the part and send it out to be refurbished. When the technicians received the refurbished part back and came back out and installed, it did not work. AHS has offered me a minimal amount of money to replace my oven. The amount offered to replace the oven is not even 1/2 of what it will cost me to replace the oven with a basic model (no bells and whistles). I have not accepted and will continue to fight this company.

The tech that came for the toilet was very professional. He had his mask. He explained everything. He was very knowledgeable about everything that was going on. He fixed it right then. Everything was perfect.

Mid Plains Heating and Air came out for a claim regarding our furnace and they were great. They thought the filter was blocked so they changed that. There was also something about a part that they changed. I had another claim with American Home Shield and this was for a leak in a house that we bought. That claim went well. Service people had to cut open the ceiling then a plumber came out and took care of the leak right away.

Mostly, I've been very happy with American Home Shield. Some of my claims have required a second visit. I'm satisfied with that because sometimes, techs really can't tell everything that's going on. On both occasions when the air conditioning guys came to fix things, they took off pieces of wires that looked completely burnt. They cut those off and fixed my unit with no explanation why something like that might happen. That concerns me because it looked like there could have been a fire or a short somewhere. The techs say it's fine but when I ask them why the problem occurred, they don't have an answer.

Our blower was blowing cold air and it had a defrost issue. I specifically wanted Air Command but American Home Shield changed their policy to where I can't request a particular provider. I had to escalate it so that I could have people who actually knew my system come out. While that didn't delay the process, it was a bit annoying. I find the issue of not being able to go with a specific contractor that's in their group of vendors frustrating because I don't want to have a different person who has to figure things out from the beginning every time I have a claim on a thing. Air Command had to come back twice for the blower and replace several parts. It appears to be okay now though there's a leak that we haven't been able to address. I recommend AHS all the time.

My experience on an appliance repair claim to American Home Shield was very smooth, seamless, pretty organized and structured. The moment I submit a request, they send me a text with the contractor name and phone number, and they provide the option saying, “Hey, if you want to contact, you can contact, or the contractor will contact you.” So, that is flexible. Usually, what I've seen is the contractor calling me, and they call pretty quickly and it's all about scheduling a common time, scheduling the appointment, and then taking it from there. I've had a few experiences with American Home Shield. All have been pretty seamless.

We had three clogs - shower, the kitchen sink, and the bathtub. American Home Shield responded. They told us it would be about four or five days out but they were fantastic when they got there. They just snaked all three drains. I would highly recommend them. American Home Shield was great. We’ve had them for four years, and I recommended them to my family and friends.

The Turner Electric guy was good and very punctual. He had his mask, went right in, and did the job. He was a very nice guy. The issue was faulty ground-fault interrupters. It would work if you pressed it hard, but it wasn't up to par. He gave me a new one and things are beautiful. I'm so glad I have this policy. At first, I didn't even stop to think about having American Home Shield, and it was really horrific trying to find someone to come out. All the electricians who can do it privately were scheduled out.

I got a claim in right now and I'm waiting on the repair guy to come and fix my heater. He came out the first time, but it's not fixed. Other than that, I've been with American Home Shield for years. It's okay. It's just the timing and the wait’s so long and that’s what turns me off. Sometimes, according to what rep you get, submitting a claim is easy. Then again, you get someone who doesn't seem to understand what you're talking about. But once you get your claim in, it's not long before they find somebody to repair your product or whatever you need. I have the same people that come all the time to work on my unit, if it needs to be fixed and they're awesome. But they're just so slow in getting here.

Our AC unit outside was making a really loud noise and it wasn't cooling inside. I didn't know exactly how to select that on American Home Shield's website, so I selected other. Then, they called me pretty early the next morning when it was not even 8 o'clock yet. So, we liked that. They gave me a window between 9:00 and 1:00, and the tech was here around 10:00. He was knowledgeable and he tried to fix it. What he thought the problem was wasn't the problem, so he did some more testing. And he ended up fixing it in the end. Also, we're very COVID-sensitive and it seemed like he was a little bit sick. But he did most of his work outside, so we didn't really have to interact with him too much. And when we did, he wore a mask and we wore a mask, so that was fine. But aside from that, he was very friendly and professional. We've had other people service the unit before and they haven't been as knowledgeable. We liked him.

Premier Heating, Cooling, and Refrigeration was called out because the heater was cycling. It had something to do with one of the sensors and they replaced it. Henry, the tech, was wonderful and seemed knowledgeable. We've been really happy with the service.

My toilet wasn’t flushing, but Affordable Plumbing fixed it. They did a good job. They were nice and respectable. Submitting claims to American Home Shield is a simple process. I just go online and do it. I just wish that for plumbing and stuff like that, especially for bathrooms, the responses will be a little bit more better because sometimes it takes a full day or two days for a plumber to come out for stuff like that. It would be good if they would have plumbers on hand that do handle 24-hour service. For my area, it’s a little different because I live in the outskirts of Seattle.

I had a pool issue and the guy came out the next day and had the parts that he needed to fix it. He took care of it. American Home Shield has been consistent overall.

The ice maker of my Samsung refrigerator went out for the second time. The tech came out and we talked about what the problems have been. I had already troubleshot everything. He said he would get the part ordered. It took about five days to get the part and then he called to ask if he could come back out. So he came, put it in, and it's working fine for now.

My dryer was pushing cold air, so I called American Home Shield and the person on the other line asked me to hold my phone up to the dryer so they can take pictures of it to get the exact model number. The tech who came out was wonderful. He worked on it, then he replaced something, and it allowed the dryer to do what it's supposed to do. I was so impressed that I told my husband, if we ever have appliance problems, that I would ask American Home Shield to send them back. I was very impressed with the technician because he was so professional and polite. He had a very good interaction skill.

I was very satisfied with my claim because I called American Home Shield, Premier Heating and Cooling came out, they were very specific, and the next day, it didn't take long. The technicians were very professional and polite. They kept me informed on everything that was happening and they had no hidden agendas. My daughter lives in Michigan and I've told her about American Home Shield and shared with her my experience.

We had an ice maker in our refrigerator that did not work. National Platinum came out and did a great job. They were very helpful and very insightful. So far, we've only had this house for less than two years and we've only had one need for American Home Shield. It worked once. But I was disappointed and somewhat frustrated with the fact that they didn't communicate to us that they'd charge tax on the deductible. So, we had a $100 deductible and we paid $109.25.

My tankless water heater completely died. I was out without hot water for a week, but American Home Shield replaced the water heater. So, that was good. They covered that. I had to cover the modifications. So, that was the only thing, but that's fine. It was better than paying all of it.

I submitted a request for service on a Sunday night. The gentleman came out late Monday morning. He was very cordial, professional, and attentive. He took care of everything and definitely met my expectations. It was an overall pleasant experience. I’m satisfied with American Home Shield.

I'm happy with American Home Shield's service. They’re very simple to work with. I make one phone call, and they do the rest. I recently called them, and they set up the appointment then they came out and fixed the issue. Everybody was polite too.

We had a problem with our plumbing and we called on a Friday evening. So the contractor got in touch with us Monday morning and came out that same day and fixed it. As a whole, our experience with AHS has been really good.

AHS is worth the money we spend. However, I would like them to respond a little quicker to the initial request. They have 24 hours or so to get back to us, but sometimes, we need to call again and find out who are they sending, and then we need to call that place. But usually, when the techs come, they're fine. My experience with the techs that come to my home has been good. When Pennington Plumbing came out recently, they were able to fix the issue. It was the garbage disposal and there was something stuck in it. The tech managed to get out what was ever stuck and that was the end of it.

Southern Comfort HVAC was awesome. I love the fact that I got a call that same day to schedule my appointment. Then they called me back and told me that they had a technician in the area. They asked if I was available at that very moment, and I was, which was awesome. He was here within 20 minutes. He called and let me know how far away he was. When he got here, he asked me what the issue was. I took him down to the furnaces in the basement. He knew exactly what was going on immediately. He went to the car, got the part and fixed it. He was in and out in about 40 minutes. He said it was some kind of a switch that had gone bad, and he had one in his truck.

The digital dashboard on my stove wasn't working. The gentleman from Windings Appliance Repair came, took a picture of the serial number and about a week later, he came back. He had the part ready and came within the window that I was told that he would come. He replaced that part in no time. He was very professional and he was wearing his mask. He did an amazing job. AHS is amazing and I love it. I brag about it and I even share with my employees about hiring and buying the American Home Shield warranty.

The contractor reset the garage door but they couldn't find what was causing the issue. So I recently went back to the manufacturer and we're trying to see if there's something that we can figure out. This tends to be happening more and more with American Home Shield where nothing's covered. It was never like this in their commercials. In their commercial, they show like the faucet going crazy. But they don't cover faucet. They told me they don't cover the hardware, so I'd have to buy my own. So it's false advertising. It would have been cheaper for me to go to Home Depot and get their plumber to come out. It's kind of happening more and more, which has been a little disappointing.

I went online, made the claim and got communication right away about the appointment. The contractor came out and serviced us pretty quickly within a couple of days. The website is pretty well-designed. It's easy to navigate and figure out where you need to go to do whatever it is you're trying to do. They have good drop-down menus. However, it's quite frustrating because every time I log in, I have to try to remember what is my policy number. I have to find my paperwork then look for the number. They should not do it that way. They could change the login not to require you to know your policy number.

A tech from Mike's Appliance looked at the dryer and he said that there was a piece that was needed. He said that it might take a week. But I didn't hear anything from them so when I called back to them in a week, the tech told me to let him call me back. Then the next thing I knew, I got an email from American Home Shield saying that they couldn't replace that part and then showed me a dryer like the one I had. I picked the General Electric one but they told me that it wouldn't be delivered 'cause it was out of stock. I asked how long was the reorder and I was told that it would probably have in stock on February 8th.

It’s easy to submit claims through AHS. I submitted one for my washing machine and dryer. When the repair guy came out and checked whatever he needed, he told us whether or not we need a part.

The guy from Sears came on one visit, found out what the dishwasher needed, ordered it, came back and repaired it. He was knowledgeable and professional. The problem was taken care of quickly and efficiently. About the same time, our microwave went out. It was the same scenario. The guy came, saw what it needed, ordered it, came back and repaired it.

I went online and submitted a claim with AHS. It was pretty easy and the website was quite simple to use. It was straightforward and I liked it. The guy they sent out did a fine job and was helpful. All in all, the warranty has served us well thus far and it's a great coverage to have. The techs who have come out have all been very professional and clean, too.

Hospitality Heating and Air Conditioning came out and fixed my heat. They were fine.

The tenant was having problems with the property so I decided to cover that. My daughter got American Home Shield so that was the first one I started off with. Recently, the airflow coming out of the cooler was low. It seemed to have gotten okay but there was a switch that needed replacing. AHS is okay. The other home warranty I have now, I paid three years instead of one and I got a discount. Instead of about $600 a year, it came out to $1,200 for three years. I was wondering if AHS has anything like that.

American Home Shield sent Total Air Care out recently. The AC wouldn't stay running. I'm waiting for the person from Total Air Care to come back again today to finish fixing it. The heat strips need to be replaced.

Our most recent claim was for our microwave. The first service people who came out showed up 45 minutes early to their time window and they left before anyone could get there. We tried calling them and so did American Home Shield but and the service people never answered or showed back up again. We ended up having to wait over a month for another company to come out there. The second people who came out were good and they recommended to American Home Shield that we needed to get a new microwave. We received one a week later.

The toilet in the upstairs bathroom was a really slow flush, and sometimes it completely clogged up and you could not flush it at all. The contractor's communication was actually very good. I got a call and I got a text message from them, too. Then the day of, I got another text message confirming that they were coming. I dropped my kids off and I was expecting them to come in a little later. They were actually a little ahead of schedule, which was great for me because it worked out perfectly. When I got to the house, they were already there. They went in and did what they needed to do. The technician did a great job and he explained what happened and what he did, and was in and out. He was very efficient and he didn't interrupt my day much at all. It was a pretty good experience. Everything's working as it should be. I've already recommended American Home Shield to several people.

It's hard to get through to American Home Shield. I would like to be able to talk to someone easier and faster. Usually, I'm on hold for a long time. I would also like them to have more options, so I am not stuck with a company that takes two weeks to come out, and then tells us that they may not have time to deal with the multiple issues that are going on. At some point, they said that they were busy and the request may not have been a priority. Overall, American Home Shield is good. Recently, I was disappointed, but it ended well as I believe that everything got resolved.

The first company that American Home Shield called to come work on the dishwasher lied. They were supposed to be there on the 20th of January. My wife sat there all day long, but nobody called or showed up. And then, they said that they came to our house on the 21st, which was a lie, because my wife was in my house on the 21st because I was in the hospital. Also, I tried calling every one of their phone numbers that they had and all I could get was a recording. And I never at one point ever received a call back from any of them. So, I called American Home Shield. I told them what I thought about this company.

I had a blocked pipe. A very nice young man did the job and explained it. So far, I'm satisfied with American Home Shield. When I put in a request, they respond quickly and I like the companies they have picked. Things have all worked out well. In the long run, this warranty saves me money.

I have American Home Shield for the sheer good feeling that I’m covered by the insurance. From an overall standpoint, I appreciate that. But I can’t stand the waiting. I get that the people on the other end of the phone deal with people's problems all day so my problem is just another problem. I also don't like that the contracts change without any notice. I get my annual's up but the deductible continues to change. Their website is not the best to explain their pricing structure. They probably do that on purpose so they can change the fee and it can be whatever it wants to be.