American Home Shield Reviews

My furnace was not shooting out heat. I called the American Home Shield number that's listed, and I followed the prompts. They instructed that East Ohio Furnace company would be contacting me. They gave a window of when they would call, but they called sooner than that window. They set up an appointment, came out and fixed the issue. The tech was knowledgeable, figured out the problem and was able to fix it quickly. I just have one billing issue with American Home Shield, but other than that, everything is good. When I talked to multiple associates, they assured me that the issue would have been resolved at renewal and it didn't. I'm kinda frustrated about that. I'm just getting my thoughts together to see if I'm going to keep it.

My refrigerator kept turning on and off and I called American Home Shield. The contractor they sent did good. He was very friendly and professional. The repair reassured that my refrigerator is working properly and I don't have to worry about it.

Versus other companies, AHS's contractor was more prompt. They called me right away rather than 12 hours later or me having to call them. Other companies say the contractor will call me within 24 hours and some of them take the full 24 hours. My drain was clogged and the plumber took an hour to figure out where to go and unclogged it. I showed him where all the drain outs were and his first couple of attempts were unsuccessful. He ended up having to get a 50-foot Roto-Rooter to go all the way through. It makes me nervous when I feel I have to give directions to experts but I'm glad he did the job. I had gone online before he arrived and his company had some pathetic reviews. But considering that it was just a clogged drain, they did a fine job.

The only hiccup was AHS didn't have a category online for what I was describing. Also, it didn't have room to explain exactly what was the issue. They said I had to call in. I did that and the girl put something down which still wasn't the right category because they didn't send the right person out. But they hurried up and sent somebody out there that next day. The tenant said they did a very good job. They fixed it so it would work until the part came in. They're gonna have to go back out again when the part comes in. I also called AHS for the shower. They got out within 48 hours, which I was pleased with. As far as I'm concerned, I liked the service.

AHS has come in very handy. I had an AC claim recently and they did a superb job. I was very impressed with them.

My dishwasher was leaking and American Home Shield sent out a repairman who found the problem and ordered the parts. The only thing I didn't like was there was a long delay in terms of getting the part and sending the guy out to fix it after they've identified the problem. But that was due to COVID and parts not being available and shipping and delivery time. I didn't like it but there was nothing that they could do, so I don't hold it against them.

I had a pipe unclogged through American Home Shield. Someone was out the next day, did the job for about an hour and he was gone. There was another pipe I had clogged up, but another company had to come on and clear that one. It was the same thing. They did it in about an hour, knocked it out and they were gone.

My burners weren't working properly. I would put them on low and the next thing I know, there would be boiling water. The tech was supposed to come between certain hours but he was at our place in the morning when we were at a doctor's appointment. I told him everything that was going on and he said that he would order the parts. AHS said my oven is too old and that they would give us a new one. Everything has been working perfectly since the replacement. It was wonderful that we ended up getting a new stove which is much better for us. American Home Shield's contractors should come during the time that they're supposed to come but other than that, they gave great service and showed promptness in getting us the new stove.

The HVAC system wasn't able to keep up with the thermostat. It was cold in here and it didn't seem like the heat was working. So I called American Home Shield. The first time that Island Breeze came, we did the Freon replacement. But it was still cold in here so they had to send someone out again. The tech came and he mentioned that there were some backup heating strips that weren't functioning. He said he repaired wire connection system for the backup heating strips. He was really great. The system has been great. It's been able to keep up just fine and I stopped having cold feet. American Home Shield has been great so far.

Our experience with AHS worked out just fine. The techs that came out recently were great.

I had an issue with my refrigerator. I contacted American Home Shield and their claims process was fine. The tech who came out was fine as well. But I'd like to be able to pick the contractor that I want, rather than who AHS would suggest.

American Home Shield put the request in to have an outside contractor come to my house to fix the issues on the dishwasher and washing machine. The contractor called me the next day to schedule an appointment and they came out the following day and fixed both issues.

The motor on the washing machine wouldn't get into gear and spin. Technicians came out and assessed the problem. About 10 days later, they brought the part back and fixed the washing machine immediately. Making a service request to American Home Shield is fairly simple. You are asked the make and model of the equipment. If I provide that, the technicians usually have parts available when they come out. They should come out prepared with the most common parts. They already make you wait anywhere from three to seven days for the appointment and another week or two for the replacement of the part.

I go online when I have to make claims with American Home Shield and the process is pretty cool and simple. I only wish there was an app. For a recent claim I had, the technicians fixed the problem pretty quickly and they also showed us how to fix it in the future. Everything was outside and they cleaned up pretty quickly.

We have had American Home Shield for two and a half years. Their claims process is good. As soon as we submitted a claim that our refrigerator isn't working, they came out here and everything went well. We've got an Electrolux French door refrigerator and the repairman came to see it. Over the course of three years, we've had this repairman out five times, and this time, he pointed out to us that there are various signs that the refrigerator is falling apart. There's some sort of plastic part, on the inside of the refrigerator part, where they see five visible hairline cracks. I never noticed them, but he pointed them out to me and said, “These are cracks. You cannot maintain an environment like you need to with these cracks.”

Spa Doc recently came and the tech's always been very responsive, professional and reasonable. He does a quality job too. Overall, it's been a good experience with AHS. It's been very seamless online. I just go into my account and put what I need, and then they respond before the day is up. I just had some issues with the air conditioning service. The people sent out were misrepresenting work that had to be done that I had to pay out of pocket. It wasn't a good experience with them. I expressed my concern to American Home Shield about that. Other services were good like the plumbing and the pool and then I have the annual maintenance. I like that.

It's worth getting American Home Shield. Once the claim was submitted, the contact was instant. The contractor worked around my schedule as far as when they were coming in and I got a text that said they were 20 minutes out. They were timely and did an excellent job. They came out the first time to assess the situation and explain what was wrong. They’re coming back to finish the work and then we'll know. The tech who came out was extremely knowledgeable and good. AHS is very user-friendly and accommodating and I would tell family and friends to give it a try.

I've had continuous trouble with plumbing when I purchased the home. There were several leaks, and then in the end, the toilet needing to be replaced. E&K was excellent. They were prompt and professional. They let me know they were coming and addressed the problem in a timely manner. I've had a good experience with American Home Shield, other than getting around on the website. For me, it's easier to talk to someone in person to explain the problem. But all in all, they've been great.

The dryer wouldn't work and it stopped spinning. So, I called up AHS and the techs came out the next day. They did a great job. They replaced the parts that were bad and the dryer is working wonderfully now. It was a great company. Submitting claims with AHS was also easier because they have my credit number on there, and they paid the guy. I didn't have to do anything except watch him do his job. All in all, the warranty is a great product. I've had it for all these years and I've never had a problem. They've always come out and fixed the issue.

I submitted an online claim for a stopped drain, and a service representative from American Home Shield reached out. The service man came. He was friendly and professional. The problem was resolved the same day. Prior to this claim, I've had problems in the past. I've had contractors come out here who would not return for the rest of the service visit. They wouldn't complete the service. Then I've had to call back to American Home Shield and get another contractor out.

We had the first plumber come out and he opened the door on the garbage disposal, opened the door for the cabinets there, and said that it was cracked. He turned in a report to American Home Shield. But whatever report he turned in, it said that something hard had been in the garbage disposal. The garbage disposal was old and I didn't put anything hard in it.

We tried to turn the furnace on but it kept on turning on and off over the course of several hours. So, the contractor came out and replaced something. It recently started again yesterday so I scheduled them to come out again. Generally, you can make phone calls and contact American Home Shield but over the past so many months, because of COVID-19, it's been more difficult. But you can submit a request online and that's usually okay. Also, once you're able to contact them, they're responsive.

The first vendor that AHS sent out wasn't able to fix the heating issue. So they sent the second opinion, and they were able to fix it within 10 minutes. It was good. AHS is pretty good at what they do.

Long Lane Home Services came out in the home a few times for different appliances and I have never had a problem with them. The process to submit a claim with AHS was also not hard but after the claim was submitted, I had a problem trying to get assistance with issues. So the problem was always on American Home Shield’s end, never on the technician’s end. They need to not have their services overseas. The language barrier is an issue and a supervisor should be available when requested.

The AC wasn’t working. It seemed like the unit didn't have enough Freon. Amen Air put Freon in it and the issue was resolved. So far, our experience using American Home Shield had been fine.

I have a daughter who just bought a house and it came with American Home Shield. I had one at a house 10 years ago so I thought to get it again. The goal is to be able to have coverage and not spend a fortune when repairs are needed. Greenway Home Services came out about a week ago to fix a furnace. I was unavailable the day they were gonna come so they ended up sending someone out on Saturday or Sunday. They said that it was a bad igniter and they replaced that. It worked for about two days so I've got a recall on them. They're coming out this afternoon between 3:00 and 8:00 to fix it again. The technician seemed to be fine. I wish that they had fixed it right the first time but I don't know the extent of how things work. By design, American Home Shield requires contractors to attempt to fix things multiple times before they say maybe it's a bigger problem that they need to replace something.

The wait time with American Home Shield is approximately one hour. I have a dishwasher that's being rebated because it's old and the needed parts cannot be ordered. Last Friday, I waited online for an hour and a half. This Wednesday afternoon, I did that again. AHS needs to do something about this. I put the phone on speaker and I do my thing. But, after an hour and a half, life needs to go on. I cannot pull myself together until a week later and the same thing happens again.

I had a short in an outlet in my kitchen. I called AHS and turned it in. The company called really quick and sent somebody really quick. They had it fixed in about an hour. They were really professional. I can't say enough good about Zenor Electric. But when I had a sewer issue, I had a sewer plug and I called it in on Thursday night, and we had to sit through a weekend with a sewer plug. I wasn't really happy about that.

I submitted the claim for the microwave back in November and I just had it repaired two weeks ago. American Home Shield sent a technician out from General Electric the first time. He diagnosed the problems because supposedly, he ordered a part. He told me soon as a part came in, I was supposed to call back and reschedule so they could come back and install it.

There was water there under the bottom of the appliance and the tech unstopped the hole up in the deep freeze. He fixed it. AHS has always fixed everything. But we've had a hard time getting ahold of them.

Using American Home Shield is very easy. You hop online, request for service and then, they call you. The electricians came on time and they were very communicative and friendly. They called me before they came. They had an extensive knowledge so they were able to diagnose and resolve the problem quickly. The process was smooth. When I called to have my dishwasher fixed, it was the same experience. The person did the job and was in and out.

I placed a service call via the online service that American Home Shield offers. I was given a contractor and they made an appointment four days later to come out to the home which they did. They stated that we needed to get a new generator. They said American Home Shield would pay for the generator but we would have to pay for the freon. They quoted $980 and we would have to pay them in cash. I kind of got really worried about that price because it didn't make sense to me. I called American Home Shield back and asked if I could do a second opinion. I also asked them if I did a buyout, how much would that be. I had several conversations but no one gave me an answer. They kept saying that this hasn't been approved yet but the company called me back and said it has been approved.

Atchley Air was amazing. We had a problem with the thermostat. When we were trying to heat the bottom floor, we couldn't get it warm. It was all going to the top, so my daughter's room would be 85 degrees, and it's 65 in the living room. The repair guy came out and helped with some air balance issues we had. We've had to use American Home Shield a couple times and it's been handy. I would recommend someone for sure. However, it’s either there's a language barrier or the reps are not homeowners and don't understand issues. I was trying to explain what the problem was, and the rep didn't understand at all. I said, “I just need a heating and air conditioning person.” All in all, American Home Shield's customer service isn't great, but it serves a purpose. It gets me where I need to be.

The claim was for a heating system. We have a couple of heating systems in our house and one of those stopped heating. We filed the claim online or called them and AHS got back with us quickly. Through American Home Shield, we found a provider that generally works on our systems. So, they're good about letting us use the provider that knows our house. How you have your person that always works on it, and they are one of the contractors they use.

I had to wait until the next day, which fortunately, it wasn't really cold so nobody had to suffer through the cold. But it took 24 hours before somebody could get out there. But once they did, they figured out what it was and fixed it, and they were nice people. They got the part, got it fixed within a short period of time. I know American Home Shield only has so many contractors that they work with, so it's hard to find somebody that would get right out. At another house, we had the hot water heater, and an air conditioner fan went bad. A contractor came out. The air conditioner, the contractor had to order a part. There wasn't one here. So, they had to go a couple of days without air conditioning before they could be at it. Anytime that you're faced with a situation like that in either the winter or the summer, everybody wants you to be there right away. And this can't happen all the time.

The fridge was not working. I called American Home Shield, and a tech came and looked at it. The Freon was less, so that was filled. Then the icemaker was not working. So, somebody came and replaced that. Then again, it wasn't working even after that. I think it was because of the motherboard. That is being replaced now. The overall claim process was quick and easy. I wish I could have gotten it done immediately, but part needed to be ordered.

The main line was clogged about 100 feet down and as soon as I submitted the claim to American Home Shield, I got a call from the plumber right away. So, it worked out perfectly. He got everything repaired in about half an hour and it has been good so far.

American Home Shield has been rotten to the core. I didn't have heat in one of my houses, so I put in a service call this past Friday for emergency service because there are elderly people in the house. I spoke with someone at American Home Shield who said, "Okay, we'll have someone come out on Saturday." Apparently, the people who American Home Shield contracted out didn't put in the comment that it was an emergency. They just put it in there it was "Expedited." I spent a couple of hours on Saturday with the contractor from AHS on one phone, and then on another phone, the company told them that they had to put in the comment that it was an emergency. If it wasn't put in there, they wouldn't come out.

I've had so many issues with American Home Shield that it's not even funny. I had an order for my range. The tech told me that the plastic was melted on the panel, and that was why my stove was the way that it was and it wasn't working. But that was wrong. The rep tried to say that whoever installed the panels should have taken off the film. But then I called back and they came out and they fixed the wrong part. Then he came back finally with the new panel and installed it.

American Home Shield is easy to use. I had a pipe that was broken and they did a great job. The contractor was supposed to come at 3:00. He called me earlier in the day and said that he had time to come sooner and asked if he could come sooner. He did and he was there for 45 minutes and got everything taken care of. I was fortunate because it was my hot water pipe. I was only without hot water for a day, which was wonderful.

American Home Shield came through again, as usual. I usually get a phone call for somebody to come out relatively quick. ATR General Services Corp. came out initially. We didn't think the problem was resolved. And the weather was getting really bad. I called AHS again to let them know about the issue. ATR came out and diagnosed the problem, and pretty much fixed it on their second crack at it.

I'll always be a customer of American Home Shield. We had a heating claim in our Charlotte house and a more recent claim on a pool motor in our Hilton Head house. The Charlotte one was not covered, so I had to pay on my own. With the pool one, the repair guy was out the next day and it was flawless.. He texted me all the information, kept me informed on when the parts were gonna come in, came in and did it.

American Home Shield has been very good and I really appreciate it. We had a heating issue and they responded on time. They called back right away and we were very happy with them. The technicians were very nice people and we really enjoyed their service. They've been there before so it was nice to see the same people back. They check out the heater and they knew they had to replace some motors. They got the motors, came back, and replaced them. Our heating unit has been working fine since the repair.

The issue with my water heater was fixed quickly and professionally. I'm happy. The claims submission was easy and I had a very positive experience.

When we bought our house, our Realtor worked in a deal where we were able to have American Home Shield that first year. We enjoyed it so much that time that we continued the warranty for 11 years. We are in the process of buying another house and we asked our Realtor again to work into the deal where we could have American Home Shield and continue it on our new house.

Communicating our service request with American Home Shield was good. Technicians came and looked at the issue. Their level of professionalism was really high. But we haven't finished with our claim yet. My husband called because the part has taken so long of being on backorder. He was waiting for an email back to talk about replacement or buyout options.

The first time I submitted the claim for the hot water heater, the girl I talked to found a contractor who did not work on hot water heaters. So I had to call again and put in the claim. The person put me in touch with a contractor who did indeed work on hot water heaters. Then they came out two days later and worked on it. It ran for about 12 hours and then it cut out again. We had to wait till Tuesday for them to get out here to fix it the way it should have been fixed the first time. The contractor was good. When the tech came out on Saturday, he didn’t know how long the fix was gonna last because he didn’t have the part he needed. So he tried a workaround. He ordered the part, and it arrived on Tuesday. Then, he came in on Tuesday and put it on. So far, the hot water heater is still running. American Home Shield has been pretty good. I have recommended them to other people.

We were using the heat and noticed that the airflow coming through the vents was non-existent in a couple of our bedrooms. A guy came out and he was really nice. He diagnosed it. The other two vents weren't getting anything so he kind of closed off the one in the closet and you could feel the difference right away. He checked the master bedroom and it was a similar situation. It’s the way that the vents were installed in the house.

AHS has been responsive and they've exceeded my expectations. I had a claim for the furnace and the tech reset the board. He was great and it’s all good now.

There was a leak in the back bowl of the toilet. We had someone come out last year for it but because my daughter is in Afghanistan, I don't go to the house every month. I also could not get the other company to come back out because it looked like they didn't do anything. When we got back to the house, because there was such a tiny leak, it had gone through the baseboards and we had mildew in the back. I called American Home Shield first, then I made the claim online and paid a $75 co-pay. American Home Shield then reached out to me with the company name to reach out to to schedule an appointment.

American Home Shield is very good and honest. They had a tech come out to clean my fans and he was very nice. I still have a little problem and I feel it's not normal, but it's better than before.

We were having problems with a Whirlpool bathtub. Also, the water in half of our home was putting out a very awful smell. It was like rotten eggs. We called American Home Shield and they were very helpful. They told us who was coming and when to expect them, and it all fell within their timeframe. The contractor contacted us when they were going to be here. The guy thought that he might be able to solve the problem by putting something else into the aged water heater. He pulled out one that he replaced that looked like bare bones. It was something that was broken down. It didn't help the issue but he did try. They explained that they were not sure that it was going to solve the problem and they're coming back today.

I put in a claim with American Home Shield for our hot water heater. The hot water pressure was really low and there wasn't any hot water. Clay, the technician to come out, was very good. He knew what he was doing. He flushed all of the lines out, and he got us working. We like him. The heater is working like it's supposed to.

The monthly premium that I pay was $39.99, and I don't understand why it got raised. Now, I noticed it's gone up to $42.98. American Home Shield never sent me a notice. Other than that, I would recommend them because I've been very happy with them. I just had a claim with them and it was easy. My heater wouldn't shut off and then I finally got it to shut off, but it was something up in the heater itself and the switch on the wall. I had to pay the $125 service call fee, and that took care of everything because I didn't get charged anything when they had somebody come out. The tech who came was wonderful as well.

We moved in in November of last year and shortly after that, my daughter did some research and came up with Home Shield. Submitting service requests is simple. One time, they had Chris come out to repair my toilet. The inside flapper wasn't going all the way down and he showed me where the water was leaking out some when it came down. He replaced that as well as another item in the tank. He was very good, courteous, and polite. Everything is very satisfactory.

What I liked from my recent claim to American Home Shield was the coordination part of it. Since I have a cell phone, they sent me a text message and told me what date someone was coming. I like that. They kept me informed. The tech from Realty Rekey said, “We're 10 minutes away.” They gave me a good time window. They showed up with the time that they said. When you have to take time off from work and they say, “We'll be there from 8:00 to 4:00,” you're stuck waiting all day for them. The tech showed up on time. He was so professional, super quick, explained everything and what he was doing. It was a perfect service.

The tech came in a timely manner. He was polite, good and cleaned up well. The gaskets on the toilet gave way and he put new gaskets in the toilet. The problem was fixed. I was very pleased. I submitted the claim by phone and the one thing that was troubling was when the automated voice read off the service number and the phone number, they went so fast that I could not follow them. I had to hit repeat. I don't know how many times before I got the service number written down and the phone number of the service person that they were sending. But outside of that, AHS was very good.

Mr. Rooter Plumbing came out, found out the problem and fixed the problem. He was professional. I would recommend American Home Shield to someone.

It's easy to submit a claim to American Home Shield and the contractors who have come to our home were very professional and nice. When the power outlets in half of my home were not working, technicians came and they looked into the issue. They figured out what it was and fixed it. The only thing about this claim was when I called to make an appointment, the contractor was telling me it would be almost a week until they could get someone there. I called American Home Shield back and they got that resolved. They got someone there in two days. It was a weekend when the claim was submitted so the technicians were there on Monday.

My recent claim with AHS was for a furnace issue that I had. It had to be turned off because there was a pipe issue where it was installed incorrectly. They had somebody out within the next couple of days. After that, it took about a week turnaround point. The company had to submit a claim and then once they submitted a claim to American Home Shield, they had to review it, then they sent it back to the HVAC company.

I've had a couple of issues come up where a contractor would go out to a particular location and resolve an issue temporarily. It's fine, but sometimes, the same issue would crop up multiple times. This happened in one of the houses that I have covered with AHS and thankfully, the tenant let me know within a 30-day window. So, I didn't have to pay another $75 to have somebody go out there and fix the problem. The other thing is with HVAC. This has happened more than once where I've got a contractor go out, he says that the problem is resolved, or the tenant says that the problem is resolved, then the same problem repeats itself.

One of the motors was not circulating the water like it should and then, it started whining loudly. Right after I submitted the claim online to American Home Shield, I got an email within 10 minutes saying that the claim was assigned and that the vendor would be in touch within 24 hours. Splash Pools and Spas called and tell me what the issue was, what they found out and that they would try it again. We have dogs at the house so they rang the doorbell and made sure that they could get back there with no issues with the dogs being out. The job has been completed and I am extremely satisfied. The repair helped quite a bit because we were able to get the issue resolved quickly. It took longer for me to try to figure out what was wrong with it and what parts I needed to get.

The people who came out for the furnace were on time. It took a couple days. It was a holiday weekend, but it was fine. At the end of the day, they came out and did what they had to do. It was pretty quick and simple. I've been using American Home Shield for a while, and I’m using it in one of my other properties as well. So, I went back to using them. It should be a little cheaper though. Submitting a claim was easy, and their first option is to fix the issue, which is good. When they can’t fix it, the process to determine if they're gonna replace it with a new one could be time-consuming. I got an oven replaced, but it took them forever. Other than that, it’s been okay.

I had an issue with my sump pump. I called American Home Shield. They put me in contact with a local service provider, gave me all their contact information and that was the last that I had to deal with American Home Shield. The plumber was here right when he said he would be and fixed the issue. Everything looks good.

American Home Shield has been very helpful through all the claims that we've made. They've been very easy to work with. We did a claim for the heater. The motor fan was broken, so it was making a lot of noise and then it stopped producing heat. Since we had it repaired, we haven't had any issues with it.

My husband said the guy was friendly. We had we had stoppage of a drain in a downstairs bathroom. It wasn't draining right and he got to work right away. He cleared the drain, so we were good. When I submit a claim though, sometimes the people take up to three days to get back to you and whether or not it's a bearable amount of time for someone to get back to you depends on the issue that you're having. It wasn't a big deal for the basement drain, but there was a time this past summer where our air conditioning broke, and it was 170 degrees weather. When that happens, we can't wait three days for people to come out and fix it.

It took three months to diagnose the issue on my broken oven. We were assigned two different repair companies even though the first one said the broken part couldn't be replaced. They then sent a Viking authorized repair person who literally asked us how to turn on the stove. He eventually came to the same conclusion as the first person. We were then offered a buyout for 1/4 of the value of the range. We engaged in no less than 20 phone calls with American Home Shield to prove that the replacement stove they were offering did not have the same features as the existing stove (and had very poor reviews) and that the alternative option of a buy out was not anywhere close to the value of a comparable stove. We were able to renegotiate the buy-out for double the original offer but again, only after many hours and phone calls and still only resulting in half the value of the oven.

An appliance repair specialist came out because I had a microwave convection oven that needed to be installed. I talked to company twice beforehand about coming out to make the appointment because the thing's really heavy. They knew that two people needed to come out. They were wanting my son to help and I told them he'd be here but he was not going to help. They made the appointment and when he came to the door, it was this guy who was like 70 years old. He said where he was from and he was reaching in his pocket like he was gonna pull out a mask. He stepped in the house and walked right down the hallway. He had brought an assistant with him. When his assistant was walking behind him, I said, "He needs to put a mask on." The assistant looked at me like, "Okay, I'll tell him."

Our dryer stopped working weeks ago, we immediately called American Home Shield on January 10, 2021. They sent a company (Whirlpool) out on January 13, 2021. The technician said he cleared out the error codes and it seems to be working. I told him yes it works when there are no clothes in it but when I put clothes in it takes 4 complete cycles to dry. He said he didn’t have 30 minutes to wait to see if the clothes dry but that it should be fine. Well as he left I put a load in and it never dried so I immediately called back American Home Shield about an hour after the technician left and told them. They rescheduled the company to come back on January 18.

American Home Shield is generally responsive. It's quick claims. They get the email back. The first time, I've made two claims on plumbing, and it's been the same contractor both times. Those went well. Recently, Hawley Plumbing was sent out. They called ahead of time and then did the disposal replacement. The only thing that's not entirely clear is when submitting the thing online, they send an email saying the contractor will call. But then, it also says I can call them. They should have more clarity on that, like if we don't hear back within X number of hours, then call them, or something otherwise. Other than that, I'm considering adding a policy for my mom.

When my toilet was running, it was very easy to request for service. The repair guy was great too. He knew what he was doing. It's been a good experience.

The first time around, I was not happy with the first contractor that American Home Shield sent me. The contractor never showed up and never called me back. They switched me over to AJ. With my second claim, the furnace stopped working. I got ahold of AJ again and he was fantastic. He showed up and he was on time. He was top-notch all the way across the board.

When I turned off my dryer, it was rattling. I have a sensor on the dryer where it will count down from 45 until it's done. But if the clothes are not dry, it will take a little bit longer. It was getting down to like four minutes left in the cycle then it would jump back up to 45 minutes left. It would keep on going like that. I made an appointment to American Home Shield and the technician came out very soon after I made the appointment. It was not a long wait at all for them to schedule the appointment with me. He told me about what was going on. He cleaned it out and found lint all trapped in the dryer. He said it usually isn't trapped in these places but it can happen over years. He explained everything that was going on to me, talked to me about it then said if I have problems, I might want to change the tubing in the back. It probably took him 35, 40 minutes.

The repair guy was very good and professional. He told my husband there's a couple of things going on with the AC. He put a little Freon in it too and it's been working fine. I would recommend American Home Shield to my friends. Submitting claims is very easy to do and I've been happy with the service. There's only one problem. We had a gentleman come out on our Viking stove, and that was a month and a half ago. He had to order parts, and I haven't heard anything yet.

Our oven wasn't heating properly because the door wasn't closing properly, so we submitted a request through the AHS website. It worked great. They connected us with RC and we were notified that the contractor would contact us within 24 to 48 hours, but they did a little better than that. RC contacted us right away and then came out the next day. The guy came in, took a look at it, knew exactly what the problem was, and made some adjustments. The oven's a little older and he gave us some recommendations on that timing-wise. It was simple and straightforward. All in all, American Home Shield is convenient and effective.

The upper oven on my stove wasn't working and the repair guy knew exactly what was wrong with it. He switched out the unit that was messed up and he explained to us what it was. He was very informative and prompt, and he got it done in a timely manner. So far, the unit has been working good.

My wine cooler's fan was constantly running. AHS sent someone to my home and they explained how the wine cooler works. The techs didn't really repair the problem but they explained that the refrigerator of the wine cooler is designed that way and that it was the fan working behind the unit to circulate the air.

American Home Shield is a good company. Give them a shot. I contact them over the phone, they pull up my contract, and they ask me some questions about the appliance. They either schedule somebody right then, or the vendor will call me within 24 hours and set up the visit. The process is easy. Also, the first guy that came from Sears to work on a washing machine was great. He came on time, took care of my washing machine, and was out of here in 45 minutes. On the other hand, the second time has been a nightmare. I waited, and waited, and finally got called to schedule.

Our microwave went out and Arias came in and took the old one out and put the new one in. They were very professional. It was a good experience. When I submit a claim, I usually call it in. I would rather talk to someone than use the computer. Sometimes it can get jumbled up and stuff don't end up right. But if I can talk to someone, I can make sure it's right. American Home Shield has been very good. The only thing that surprised me was when our water heater went out, I thought they covered everything, but they don't, and I didn't know that. Other than that, I can call them when I have an issue with anything. They're pretty fast with getting someone out here to check it out. They're very helpful.

American Home Shield has a good customer service program. How their coverage works is good too. Mr. Rooter of Abilene came and the guy did a really good job. He was real professional and courteous. He got everything done in a timely manner and didn't have to do anything special to have somebody hanging around the house.

The heater didn't go the full cycle when it was trying to come on, and then it would blow cool air. American Home Shield sent someone who repaired it that day. He was very friendly and very professional. On this trip, American Home Shield was good. There was one particular time last year where I wasn't pleased with them. I had a letter I was gonna send them and my receipt. Every time I would call them and ask them if I could get a supervisor, I never talked to a supervisor. They would always say that they were working on doing whatever, but it took months for them to get out here and get the air fixed. When they finally did, they got People's Mechanical come out. AHS just didn't do what they were supposed to do and just kept putting us off and the people that they sent didn't do anything. But the tech from People’s Mechanical contacted us and came out, and he was very polite.

We needed to have the house rekeyed. It was submitted in the process of going over the experience with a previous claim that was put in. The guy that came out was on time, polite, fast, and efficient when he worked.

A gentleman from Ed’s Lock & Key was sent out and he was really good. He changed out four of our locks. It was just to get everything on the same page so that the keys we have open all the locks. The gentleman's name was KC and he was there for less than an hour. This was our second claim with American Home Shield. We filed an earlier one when the heater was not working in our spare bedroom.

I am very pleased with American Home Shield. I use AHS all the time. They're wonderful. As a Realtor, I also put them on other people's policies. I just set up a policy for them with one of the listings that I sold last month. I submitted a claim for the refrigerator and the washing machine recently. Everything was great. Whatever was wrong, they fixed. They were both done by Foster's and they were lovely. They were such a nice company to work with. I was very happy.

I had a leak. I did a claim to American Home Shield over the phone, and that process was not at all difficult. I was satisfied with Bestway Mechanical, and the service that they provided. I no longer have a leak. This was the best experience I've had because normally, I end up canceling because the contractor can’t get out here for days. This was the first time that the contractor was able to get here in a reasonable time. In the past, they've not. So, I've ended up just taking a loss and having to call someone else.

The most recent claim was for valve replacement for my two upstairs bathroom showers. The contractor was very knowledgeable. It required ordering parts and substantial work that goes through the walls to get into the valve. But it was resolved. I have been very pleased with American Home Shield's warranty coverage and their service.

My heating unit's blower blows but it won't heat. This has been an ongoing problem and I get American Home Shield to handle it. Twice I have paid out of pocket because my wife and daughter were in the house and it was freezing cold in the middle of winter and AHS was telling me it was going to be a week before anyone could come. Recently, I put in a work order and got Myers Comfort Specialist to come out. Last week they replaced something and the heating unit has been working since. But that's no guarantee that it's gonna be working next week. But, the people from Myers that worked on my unit have been good people and I've been satisfied with the work they have done.

The first people that were assigned couldn't figure out why I was lacking in hot water to my master bath. A lovely man came out, ordered a part, thought that would fix it, didn't fix it, came out again, tried to figure out again, and couldn't fix it. When I called in to say I needed another opinion, American Home Shield gave me one and the gentlemen that was sent out from a different plumbing company got it fixed within five minutes. It was a success story. However, I had an outdoor water turned off. I called twice and it seemed as if it was covered.

Sirius Plumbing came out the same day that the service was requested. I was very pleased with them. The tech re-gutted the tank and stopped it from running. He was good and very knowledgeable about what he was doing. He was nice too. The entire claims process was very quick. I'm very pleased with American Home Shield.

The repairman came and saw what the problem was. He did not have the switch in his truck so he had to order it. When the switch came in, BJ's Appliance Repair came back to the house to put the switch in but it blew up. It was cool but it was the wrong size. The guy said, "I gotta order you another switch." He did then the next week, he got the switch. He came in, put it in and everything is fine. Even if it took him three weeks longer than we had initially hoped on, he did a great job and was very professional. AHS is great. Take it.

My dryer wasn't working. Sears came and put a new switch in. They were nice. Everything's working fine now. I like that when I put in a claim with American Home Shield, they make sure they get done. If it's not right, they’ll send the people back to redo it. They are good and I have enjoyed being with them. Hopefully, we'll be able to stay together for a long time.

I didn't have heat on my upstairs heater. Mainline Plumbing Service came out, and they were great. They fixed the issue right away. It was the igniter. They were very professional. It was a good experience with them. As far as the claims submission with American Home Shield, sometimes, when it asks you to diagnose the problem, we have to check off a box so we get the right person, and people that are very non-technical might not know what to check. I ended up clicking furnace, but I wasn't sure because there were a few options. Other than that, the home warranty is great to have. I ended up paying a lot more for mine because my house is considered bigger. I really don't need the electronics coverage that I got. I'd like to change my coverage, but it was apparently too late.

We have a new home and the home warranty came with the deal. We used it the first time when the igniter of our furnace was dirty. My wife called that in and the guy who came out was there at 10 o'clock in the morning, which was timely. He explained that he just cleaned the tip off because it was a little rusty. He ran the furnace through five cycles and it worked every time. He said if something happens within 60 days, they would be back and they would replace the igniter. He did everything correctly. This was a good trip and we only had to pay for the service call. Everything has been working fine since the service. It was very cold so we were not without heat for a long period of time.

Our refrigerator is not yet repaired. It has been about four weeks now. Advanced Appliance Service was the first company that came out. They looked at the refrigerator and determined that it was broken. But they were not authorized to repair a refrigerator. So another company that was an authorized LG repair had to be called in. We are scheduled tomorrow to get a repair part for that and hopefully, it will be repaired. As far as dealing with the people, they’ve been fine. I had the rekey and the heating unit inspected. But the heating unit did fail there and Advanced fixed it.

The tech was very professional and neat. He explained the situation and told us the recommendations he would be making. It was going to cost more to fix the washing machine than to buy a new one. So, American Home Shield is going to give us a check to replace it. People should go for them.

Some of our electrical were not working, an I decided to call American Home Shield. The tech from Rendon Electric did really good. He knew what was wrong right away. There was like a wiring that was loose from what he said. He was very professional, quick and very knowledgeable about the problem. We're happy. Everything's working good.

Normally, I reach out to American Home Shield online. But in this case, after they gave me a provider, I looked them up on the web and they had such dreadful reviews that I called the company back and asked if they had anybody else. So they gave me these Comfort Technology people. They were nice and everything got done.

Tyson’s Service came out and they were great, timely, efficient and professional. AHS provides timely responses as well.

Everything was easy. The first time Cities Appliance came out, we thought we had the problem resolved. A couple of days later, the dishwasher did the same thing, so they got it set back up. They came back out again and got it fixed. They were very pleasant, kind, and courteous. It was an excellent experience.

We got American Home Shield the first of the year. We did that because we're looking to put our house on the market and we wanted it as a protection for us in between and as a feature for a homebuyer. When we submitted a claim, it was efficient and simple. The dishwasher was not cycling properly and it wasn't cleaning the dishes. Initially, it seemed fine. They replaced the motor, which seemed to fix the big issue, but the little door where the soap goes doesn't always open. I'm trying to figure out if we have to have them come back out yet or not for the other part of it that we've seen in the few times we've used the dishwasher since they were there.

My sink downstairs was not working and the toilet was rocking back and forth. I was told to expect the contractors to call within 48 hours and that's what they did. While a lot of things I could fix myself, AHS is worth it. I don't have to go back and forth to the store or anything like that. I recommend it for any homeowner.

Something is always stopped up and we usually call American Home Shield. It takes forever to get through but the contractors that I've dealt with have been fine. I've been happy with the service from AHS. They've always helped us. I've recommended them a number of times so my experience is very good with them.

The AC unit stopped working. I submitted a claim with AHS and my experience was fast and easy. The service of the techs they sent out was great as well. I have nothing but positive reviews for the company and the guys that came out and replaced the unit were professional. They were knowledgeable and they were fast about it. We had to have the whole unit replaced and they came Wednesday to do a fast repair or just to fix it in the time being so we could have heat because it was cold here. Then, they came Friday morning at 8am and were finished by 7pm. I highly recommend them to anybody.

I had some blockage that's reoccurring. I bought the home in November and immediately had some plumbing issues. I had a plumber friend of mine come over and ran a camera through and snaked the sewage lines. But less than a month later, I had to call my home warranty company because I had the same problem. The tech was able to snake the drain. The camera wasn't covered. The next process is wait for it to happen again and try to diagnose the problem. It's temporarily fixed for now, but the problem will be persistent. Other than that, all was well with American Home Shield.

I had no hot water and Ashland Comfort Control came out and they got it going. They were very professional and friendly. They took care of it. American Home Shield's overall claim process was fine.

American Home Shield's service is very good. It's very efficient and fast. I had issues with the dishwasher and they sent people to fix it. It was the same for the water heater. And the people who came out were fine. Everything is perfect.

My GE washer was making a really loud noise. The belts were bad and so were the suspension rods and agitator. The contractor was great and they worked on the washer twice. The technicians were professional when they came to my house. They called me ahead of time too. I had to leave work to come and let them in a couple of times because nobody was home and I had put my dog up. There were two different specialists who come out. One came out the first time and he ordered parts. He came back and fixed the problem. But the washer was still stomping so his boss came back out. He looked at it and diagnosed it again. He also got some more parts and when he came back to try and do the fix, the washer just wasn't fixable. I'm getting ready to call American Home Shield because I'm supposed to either pick a new washer out from what they have to offer or I can go and buy one myself then send them the receipt.

When you would turn the thermostat on the heater, it wouldn't turn on and the pilot was running. We had a technician from Starlight HVAC come out but he couldn't find anything wrong with the wall unit. But he vacuumed it all up and as soon as he turned the thermostat, it turned on like a charm. So he said that there would be a 60-day warranty on it and to call them if it happened again and they'd come back out at no cost. But thankfully, the heater is still working.

Our heat went out so we submitted a claim with AHS. AHS was quick to respond. The guys from Summer Breeze that came out were knowledgeable and very professional. I'd tell others that they should have something like AHS to protect them, for their household appliances. Hopefully, it'll be a money saver. AHS increased more than I expected them to, the first year. But still, overall, we should go out ahead with it.

I had an issue and I've gone with American Home Shield's customer service, and they fixed it. The only issue is we'll put in the ticket, and it takes like a week for someone to come out. This is when they contract with Sears to do the appliance fixing. Then Sears would come out like a week later, and then Sears will say, "Well, now, I have to order a part." Now, you're looking at like three weeks until your appliance is fixed. This last time, I waited a week, Sears canceled on me because they got sick. I talked to the person that was scheduling, "Oh, I'm sorry, it's going to be another week for someone to come out."

A tech came for a heat repair and he was fantastic. He called me on the first Sunday to let me know he got the request. He came out Monday to look and order the parts. He was out the following Monday once the parts came in. He was very prompt and really helpful. This was my most recent experience with American Home Shield and it's the best experience. The tech was so personable and on top of everything. My other experiences were great too. American Home Shield is really easy to work with.

I called over the phone and let them know I had a leaky faucet and ceiling. They first contractor that came were polite, but they did not use protective wear. So I had mud all over every place they stepped on. It was all through the kitchen, the bathrooms, and the cover on my stairs and in my sitting room. So that bothered me a little bit because it was a lot of mud. They also broke a mirror and they didn't even tell me. But they were nice and they were able to fix the sink. Then BestWay Mechanical came out and patched up the hole that was cut in the ceiling. AHS is a good thing to have. They quickly get everything set up. I've had offers from some other companies and compared to AHS, their fees are lower when you do a request out. But besides that, AHS has been okay.

Our dishwasher was not heating and drying properly. I sent a message through the AHS website and the expectation was I would hear from the contractor within a day. I heard from them within an hour. They did great. They gave me expectation to come out within a couple of days and they came a day early.

Our ice machine stopped working. It would just make a big giant brick of ice in the fridge. The contractor came out and replaced the ice machine the first time. Then, we called American Home Shield a second time, a little over a month later stating that the problem had returned. They told us we were gonna have our refrigerator replaced. I wish the communication was a little bit better. It would have been nice to have gotten a follow up phone call after the tech left to explain where the process was. We were told that someone would be reaching out to us and I ended up reaching out to the warranty company. But the full process was fast. We got our gift card to go buy a new refrigerator within three business days.

The contractor, Sunbelt Electric, was very good and I would highly recommend them. But I did not like the appliance guy that came out to initially check out the refrigerator. He was clueless and didn't speak English very well and couldn't communicate. American Home Shield got an electrician out instead. It was a very good experience with AHS.

We called AHS to submit a claim and the process was fine. United Electric Company came out and provided very good service. They replaced the whole light fixture. Everything's been fine since they came out.

I kept my warranty up because I was working in California and I paid yearly. But I can't afford to pay like that now. I'm retired. If I call when something is messing up, they charge me $125, and then whoever comes out. Then they take 77.95 out of my check every month. I hope they don't go up. After a while, I won't be able to afford it. One thing is that if my air condition takes some sort of oil, they make me pay for it. I'm hoping that it ain't since I got the three-tier. It covers a lot of things. Recently, the garbage disposal went out. The guy came and checked it. After he tried with some little tool he had, he said the motor's gone. He went out and got one, came back, and installed it. It was an easy fix.

Having American Home Shield is very beneficial. I had stopped for a while but I decided to get back on it. I tried to see if I could save a bit of money. But I said, “No, you know what? Let’s just go ahead and get it again.” Money-wise, I know we end up saving when something comes up and it's too expensive at that time to fix, or having to buy something. It helps out that at least, by paying monthly, I know that my sink will be fixed and if they can't fix them, they will repurchase them or whatever. At first, the contractor replaced the whole icemaker thing, but it's not making any ice. But he is nice and professional.

There was a leak in the shower area. The contractor said that it wasn't within the shower but in the board area. So, it was something that American Home Shield didn't cover. Everybody was professional.

The furnace was working but there was a part that was making a lot of noise. The technician showed me the part and why it was making that noise. I appreciated the guy took the time to show me exactly what was wrong. The part had to be replaced and they had to order it. We had to wait for about four days but they came on a Sunday to put it on. It was a wonderful experience with American Home Shield.

American Home Shield could do a much better job on their customer service end as far as getting people through to someone on the phone quicker or having other ways like an online chat to get through to someone quicker. There were some big chunks of my day that were eaten up on the phone with them. It would take me 10, 20 minutes to get through to someone initially then I would get put on hold when they're calling to talk to this person and to this person. Either they need more support as far as being understaffed or maybe they need more efficient ways to get ahold of one another interdepartmentally. That has been frustrating. There were certain times I called and was on the phone with them for an hour or two. I had a situation where we had a company that was being nonresponsive and that was a pain.

I love American Home Shield because I have called them already last year. I had an issue with my AC, and when they came in, the guy let me know that the damper was bad and the motor as well, and they replaced it. At another time, I had called them up because I was hearing a clicking in the furnace. The guy sent a text when they were arriving and when he came in, I explained to him the situation. He was very knowledgeable. He went up in the attic, but he didn't have to do anything. My thing was I wanted to make sure it wasn't hazardous and he explained to me why it was having a clicking noise and that it wasn't hazardous. Whatever he explained to me though, I already read it online.

Redeemed Heating and Cooling was punctual. They were knowledgeable and they completed the job timely. So, we were happy with them. We would use them again. I did the claim to American Home Shield over the phone, and I talked to somebody in person. I would encourage anybody that's buying a home to definitely have American Home Shield. I also had it on a previous home that I had, and it was a great service to have.

I filed a service request to American Home Shield over the phone. The process was super efficient. The claim representatives were pleasant, and I was very pleased. The response time-wise was excellent. The service was excellent. American Home Shield is a smart way to go. They took care of what I needed very quickly, very efficiently and very pleasantly. I have no qualms about recommending them.

It's fairly simple doing a service request with American Home Shield. We requested service for a plumbing issue and for a refrigerator issue. The people who came out were very knowledgeable about the product. On the whole, customer service and everyone were really good people.

I had a fridge that broke down in November 14th of 2020. American Home Shield sent one of the technicians. The technician said that there are a bunch of parts that need to be changed, and he submitted them the order. I didn't hear anything from them so I called them. I told them, “What is the holdup?” “Oh, sorry. We didn't know that the technician was gonna order the part. The technician told us that he has ordered the part.”

Completely dishonest and garbage company, as all other users have already mentioned. STAY AWAY! It has been 3 months since I opened service request, no appliances have been fixed, more than 50 phone calls I have done so far, 19 different LIES from them so far (on Record), NO RESOLUTION at all. Imagine not being able to use your Cooktop & refrigerator for 3 months and company not doing anything at all, because it cannot be fixed and per policy they are supposed to pay for replacing appliance, which they obviously don't want to do.

TLDR: AHS does not have an escalation process in their service centers. If the "process" doesn't work, their only solution is to start over. Be prepared to wait with no guarantee that they'll actually even fix your problem.

Pacific Home Plumbing did a great job. The water heater replacement was a success. I would recommend them highly. But American Home Shield seemed to bungle the hot water heater order. We had to reschedule twice because the hot water heater wasn't ordered for Pacific Home Plumbing to pick up. So it was twice delayed. The warranty is not as it seems, because even though something would be replaced and the item may be covered, you could still get a large service charge from who's doing the install.

I invest in rental properties, and all my properties are also serviced by American Home Shield. With some properties, they are very responsive. Whenever I talk to AHS, their customer service is good. They try to help and figure things out, but some communication is lost, and things are not working seamlessly. I had some plumbing leaks in my bathroom, both the tub and the sink. I put in a work order over to American Home Shield and they made sure that they fixed an appointment the next day. The repair people swung by within a couple of days and they let us know that they have to reach out to American Home Shield to get approval on parts and other things. It almost took three weeks before they could come back to me.

I had a unit installed in December 2019 and this winter, it wasn't staying hot. It was blowing cool air. I had to call American Home Shield a couple of times just to get someone out here. We had issues with the claim initially, like, this guy said he couldn't do it. This person did it last year. There's a new system. So, the language and cultural barrier was an issue at first. Then I’m in Missouri. It was cold and I was trying to let them know my heat’s not working and they had something in the background. I said that this was just put in a year ago and it should not be acting up. I needed someone to come out and look at it.

Just recently, I had an oven repaired through American Home Shield. The contractor did a very good job on that. I was pending and they fixed the dishwasher right before Christmas, and they did a very good job. They identified the parts that we needed for the refrigerator. There's been some confusion. When I went back to find out the status of that, the online information just said parts had been ordered. When I followed up and spoke to some associates of American Home Shield, they told me, “No, it was identified that they were going to replace the refrigerator.”

I had an ice maker go bad in my almost brand new refrigerator and AHS replaced it. Recently, ABNation came out for my pool pump the following day after I filed my request. The individual replaced the pump and the pool is working. He told me that it's a similar pump but it doesn't match the system that I have. I understand I had no say-so in the type or quality. It went fine except he did not leave me any paperwork with the nomenclature of the pool pump on it.

We’ve had plumbers come out a couple of times in the last two months. It was a bathtub spout and there was a sink. The faucet had a leak in the bathroom. The toilet was leaking as well. The gentleman from Loyalty's was very kind and offered to take his shoes off when he didn't have to do these initially. He was polite and he cleaned up. He did a great job, told us what he covered and the parts that he had to go order. They were back out in a couple of days. The timing was great. We didn't have to wait for it. They were there when they said they’d be.

American Home Shield's claim process was pretty easy as far as calling and putting in the order. Their reps were pretty good and so was their contractor. The tech who came for our claim wore a mask. He did my dryer and it's really good now. I would tell family and friends to get American Home Shield.

There are a lot of home warranty companies out there. After I started calling a few places, I was totally bombarded. My emails, every day, I was getting the same ones, but I'm glad I went with American Home Shield. One time, my heater was turning on, but the heat wasn't coming through to the house. The first time, the repair people came, they cleaned out whatever's in there. They took out the filters, and then it started going. It went okay, but then the next morning, it didn't go on again. I was worried that they wouldn't come back right away, but it only took two days. The same person came, and he gave me a new thermostat and got it going again. We tried it again before he left because I didn't want the issue to happen again. We turned the unit off, then he turned it back on. He was very nice and my heater has been fine ever since. From what I've experienced with Home Shield, everything seems okay. I'll wait till the next problem I have.

I've seen the American Home Shield commercials on TV and I was thinking that it was just another way to get people to pay for something, and then they never get anything out of it. But we moved in here and we got the warranty on our house since it was a new house and nothing should go wrong. But we've had a bunch of major catastrophes while we've been in and AHS has taken care of everything. It has been simple. So, it's been a great experience. I had an electrical issue and Class A Services came out. The tech fixed the problem within five minutes and was good to go. AHS has been easier than I thought it would be.

I will recommend American Home Shield. They have a pretty timely response. For my recent claim, Ostarly Plumbing came out. The issue was in my kids’ bathroom. He thought that it was coming from underneath the toilet. But he said that there’s a seal around the tub that needs to be resealed. He changed the O-rings on the toilet but he couldn’t fix the seal. But he told us what we needed to do to get that done.

We had a service call for plumbing as there was a leak all over the floor. I put my order in and the techs couldn't come out right away. I had a neighbor that saw what was going on and we had to do something because it was flooding. I had a friend help me fix the problem. When you call American Home Shield and get service, you have to pre-pay $75 for the co-pay. You have to pay it upfront on the phone at that moment. Since the problem was a dishwasher and other plumbing issues, I had to pay twice which was $150 to put in my service request. A day or two later and before anybody came out, I called to cancel the service order because we had got the problem resolved. American Home Shield couldn't seem to give me my refund although they said they were going to.

Sears came out for the dryer, which we thought was a dryer problem. The Sears person was very knowledgeable. He did some research and found that it wasn't the dryer itself. It was the electrical connection. So the problem wasn't the dryer but it reacted like the dryer because it wasn't getting all the electricity. So the Sears person did an excellent job. We had somebody else come out and do the electrical connection and that fixed the problem. Most times, it's pretty easy to submit claims with American Home Shield. The problem is that sometimes getting ahold of the people who actually come out is not so easy. It depends on the people that we're working with. We just submitted a request for our heat pump and we're waiting for them to get back to us.

We had a claim for the tankless water heater. Alfa Appliances came out and they were excellent. He had been out a couple of times and he replaced the part that day. The other plumber, he had to come back to find out what was going on. But in the meantime, I'd only taken a shower in one bathroom, and that's where I found out I didn't have hot water. But since then, I've taken a shower in the other bathroom and I've got the same problem going on. So, the problem hasn't been resolved.

Bubba's Plumbing was dispatched to fix the toilet. They were great.

The freezer was not working, and I felt like American Home Shield handled my claim in a timely manner. It's a very simple process. It was easier to call. I know that with all the calls that come in due to COVID and all that's going on now, it's probably a little harder with the calls. But for some who are not necessarily computer-savvy, it could possibly be frustrating to have to go online to really get through to a service. I actually tried both ways. When I initially started the service, I was busy. So, I thought, “Okay, if I just tried the phone way, then I can complete this task and do that at the same time.” But that didn't work. Because I was on hold for a long time. I probably would have had the service done days prior because I would have been able to get through quicker when I was first attempting. But as soon as I called, they sent somebody right away. For those I know who don’t have home warranty or any of that, I recommend them all the time.

We had an element of our heater go out. Since the techs came, the heater has been working as normal. My husband said that they were very nice and professional. Go ahead and take out a policy with American Home Shield.

My air conditioner had an issue with the thermostat not controlling the temperature properly. I went online and did a claim to American Home Shield. It was very easy. The contractor did a great job. But they submitted to American Home Shield to have three things replaced, and then they came back and American Home Shield only approved one of them. I called American Home Shield about it, and they said that the authorization form wasn't available and that they would contact me this week. I haven't heard from them yet. My experience was good other than that.

RG Plumbing and Rooter came and checked on my garbage disposal. The tech diagnosed it pretty quickly and told me that he needed to replace it. He was very quick and very efficient. He was very informative on all the information that I needed about the new garbage disposal. He was very friendly. I didn't feel uncomfortable at all with him being in my home. It was a great experience.

Considering my house is about 20 years old with original appliances, having a home warranty was probably the best decision that I could make because I feel like the appliances are gonna go out soon. AHS covers just about everything that you need. Some are additional coverages but the basic stuff like dishwasher, refrigerator, stove, water heater, furnace, those types of things are covered. It was recommended to me by a friend who said that it saved them quite a few times.

Our heat turned off and stopped working completely. My husband did the claim to American Home Shield through the phone system. They contacted the company immediately and the contractor came out the next morning. They’ve been here before so we’re used to them. They’re good and we like them a lot. They repaired the heat but it cut after they left. The system cycled off and wouldn’t come back on. So, they came out last Friday and then, they couldn't come back until this past Wednesday. The tech said he had to reconnect a wire to the thermostat from upstairs to the outside unit and for some reason, the wire was shorting out. So, he redid that. It didn't take him long and it has worked fine since they left. We’ve had AHS a few years and we've been very happy with every claim we've ever called. The contractors come soon right after and take care of the problems. So, we've been satisfied.

American Home Shield sent somebody in here for a furnace repair. The thing was on and off. We don’t know what was really causing the issue. It will be working, and then, all of a sudden, it stops, or it would be on, and we'll be having some smell. I put it off for a while and called American Home Shield. But it was getting too cold, and that day, it was gonna snow as well. We have a three-bedroom house and a basement, and everything is getting filled up. I decided to try to see if it would work. Now, when I put it on, it started working again. But then, it did keep on going. After eight hours, you could see that it was on, but then it didn’t generate as much as it was supposed to.

The guy from Plumbers Inc. was sent for our plumbing issue. He found out the problem and but it took about a week and a half to fix it because his wife was pregnant so he was trying to get her to the hospital when we had my appointment. He put me aside for another week. I was surprised that he didn't refer someone else to take his place to fix my problem. I also wondered why the company didn't send me someone else when he had a problem. There must have been someone else there too besides him to take his place. My problem happened to fall on a holiday time and I really needed my sink because I had company coming. But then I'm very happy with American Home Shield.

I had two problems. One was with my dishwasher. Sears was great. I don't have the kind of issues I have with other vendors that sometimes get sent out. I like to get Sears because they help me resolve the issue. Some of the vendors that American Home Shield sends are just here to get their $75 and they leave, and it's really frustrating. But I work with American Home Shield and they usually will send me another personnel, and then we're okay. So, that was what happened with the dishwasher. The first vendor they sent out didn't resolve it at all. They tried to claim that we were a commercial property. I'm not. That's the second time that's happened to us with them. I ended up having to pay for my own, but American Home Shield had backed me up that time also. They ended up reimbursing me.