American Home Shield Reviews

The furnace wasn't producing heat. I went to the website and put a claim in. The contractor was excellent. It was something internal that they cleaned up.

There was a leak on the tap in the downstairs toilet and also in a tap in the kitchen. I sent in the claim through American Home Shield website. The contractor came and changed some hardware cartridges in one case. For the other case, something inside was loose and they fixed it.

I’ve only had one claim with American Home Shield and the setup was a simple and easy process. I appreciate that. My dad spoke with someone prior to my involvement to ask a few questions and that went well, too. I was impressed with how quickly a service tech was sent out as well. It was a plumbing issue and the tech was great. He was professional, very timely and easy to work with. Due to circumstances, I wasn't able to have the home inspected till after the purchase. We were trying to move quickly on the sale so it was nice to know that I could purchase the warranty. A couple of issues weren't covered by the warranty but it's nice to know that the ones that we found could be taken care of. It gives you a little bit of peace of mind that you're not going to be responsible for some unexpected middle of the night repairs or things that you weren't planning on. With everything else going on with moving into a home, it was comforting. So, that was helpful.

American Home Shield has been excellent but since the pandemic, I've been having problems trying to get the company that has been in my house several times. My washer was making noises about a week and a half ago. I called American Home Shield and made a work order. The contractor came to my house and repaired my washer. HAR Appliance Repair's Tony has been to my house several times. He's a very personal person and he takes his time. He tries to fit in my appointment that day and he does excellent work. He's very knowledgeable about the different appliances.

My gas furnace is working. The heat was coming out. There was a part in there that was wearing out, and it started making a loud continuous sound when it first came on. Like it was buzzing. The contractor came in very quickly, diagnosed it, repaired the part and bounced. They were good. American Home Shield's customer service changed to the point where everything's automated. It's simple. And we pay beforehand now instead of paying on the back end. It's good.

I had two toilets that were both functioning incorrectly. One had a bad flush valve and the other one had a bad fill valve. Jacobs Plumbing came out and replaced the components within the toilet that needed repair and took care of the problem. As long as it's a fairly clear-cut covered repair issue, the claim process with AHS has been very straightforward.

We weren’t getting any heat. And so a technician came from Sundance. He was very knowledgeable and he gave us some information. He said it looks like a control panel issue and he replaced that. But we still weren't getting any heat so he came back and said that the furnace needed to be replaced. Everything was through American Home Shield. The tech said, “Well, we contract with them. We don't do any outside work so everything goes through AHS and they contact us".

Everything is pretty quick with the claims process and the techs have been professional. I had maintenance on my furnace and the techs came to check on the AC again after they fixed it close to a year ago. But I had one tech from Cutting Edge acting rude while my wife was here. They replaced the compressor and a few months later, we had no AC. I was telling Home Shield was, “Why is it that not even a year later, the AC is not working? And then when we have to get it done, we have to recharge it with Freon and spend hundreds of dollars all over again.” AHS was supposed to get back with us but nothing has come about. I don't want to be spending an extra amount of dollars. AHS should just get companies in, do what they have to do and get them out - not fix something just to say, “Okay, it might last a couple of weeks or a couple of months or a year.“ Other than that, I'm pleased with AHS.

I get an email from American Home Shield when I submit a claim. Sometimes, the contractor calls me for an appointment. But usually, I end up calling them. When I call them, they usually answer the phone. When they call me, they have two days to get in touch with me. Recently, my refrigerator wasn't cooling. ALERT Appliance was great.

When I purchased this property, I was given list of every home warranty company. I read through everybody's brochure front to back and did a little bit of googling. There seemed to be more satisfaction with American Home Shield and the package was better. Recently, I had an uncontrollable leak in a bathroom tub faucet, and I couldn't shut the water off. I called in the claim once I got the water off completely in my house. When I called, I had to go through the switchboard and they give you a longer estimated wait time than it took. Patriot Plumbing came to take care of the claim and two faucet drains, and the experience with them was great.

So far, so good. AHS has been responsive to my requests. I have them for my home and for my other place up in Palmdale. They were used twice up in Palmdale and the tenants were happy with the people that came out to do the repairs for their issues. Here, I had one claim and the contractor was quick and called me to schedule the appointment. I was happy with that. When the technician came out the first time for the washing machine that kept stopping, he thought he had fixed it, but it was not fixed. I kept getting an error message. Another guy came out and replaced the memory board. When they were here, it worked right. When they left, it stopped working again so I had them come back out. It's working fine now.

We had two faucets that were leaky and a shower that needed to be redone. The claim process is pretty simple with American Home Shield. The only hard thing is getting a hold of a person if you have an issue. It would take sometimes an hour to talk to a person. We had an issue where we were waiting to hear back and it ended up that our separate fridge and freezer wasn't covered even though they told me when we started with them that it would be. The agent didn't know and I didn't read the contract that it wasn't covered. So, that was a misunderstanding.

The tech that came out through American Home Shield for the garbage disposal was fine. Having the home warranty saves us a lot of money.

The dishwasher stopped working properly. I contacted American Home Shield by phone to submit my claim. Astro Appliance showed up in a couple of days, and then they had to order the parts after that.

A lot of my stuff went out all at once and it was devastating but Discount Contractors was excellent. They came in and they did their job. They were quick, fast, and knowledgeable. But I can't pull up my contract online and I've told AHS that. When I pulled it up, it pulled up my name and address but when I clicked on the contract or try to submit a claim, it wouldn't allow me to do it.

We chose American Home Shield based on a recommendation from our friend who used them. We've had three claims and the most recent one was for our dryer that stopped working. The contractor had to order a part and come back. We were over a month without a dryer. I didn't feel like the whole company was very professional. It was way too long of a process but most of our other times have been better. Air Plus came for a preseason check. They said everything looks good. Our filters were clean and heater is working. The guy was very friendly and professional.

I haven't had any problems with AHS the two times that I've had to use them. The techs have been very courteous and knowledgeable. For my recent claim, they had to replace all the ice maker stuff on my refrigerator. The tech had to order parts and it was about a week later when they came in and he came back out.

I had a soft spot in the floor and it felt like I was sinking. If I walked over it, I thought I would go through the floor. I pulled the carpet up and the hardwood was damaged and it was an all-around thing in our floor. So I assumed it was a leak. We called the plumber and he came. He went under the house, checked everything, and he saw that the porch leaked and that it brought it towards the house. The porch was on an incline. The plumber told me that he would call American Home Shield to address the issue. But they would not honor it because it was not a plumbing leak. It was a rain leak.

My refrigerator was not working. A guy came and took a look at it. He pulled out the fridge, did some tests, and worked on it. Afterward, he said would have to report to American Home Shield then get back to me. The home warranty called and said I could go buy another fridge. I did that and sent them the receipt. I've been using this home warranty for a while. I have four properties now that they cover. Initially, I used them once in 2000 and sometime in about 2015. I then went to Choice Warranty. Two years ago, I signed back up with American Home Shield. Compared to Choice Home Warranty, they're nice and great.

I had Total Home Protection prior. I was having struggles. Even though the deductible was lower, I couldn't find any technicians to do any of the work that I needed. And that was a little frustrating. My brother had American Home Shield, and he was really happy with it and the results that he had gotten. Whereas we both had different things at different houses at the same time, and his would go through and get done. And I would still be waiting. And he said, “Well, you need to change.”

The heater stopped working and the service heater light came on. At Your Pool Service, the contractor, gave me a call and told me that they got my claim. I’ve dealt with them before so I’m familiar with them, and they said they would come out in a couple of days and let me know what’s going on. They came out when they said they would and fixed the problem, and let me know what the issue was. The heater is working as I would expect it to. We've had a good experience with American Home Shield so far and the things that I have expected to be covered have been covered, and that's helpful. It's been nice to know that we have it and I renewed the contract because we had to use it several times over the last year when we moved into our house, and it was worthwhile to keep that security around because we would continue to need it.

Air Majesty came out for a heating issue and the tech, Mike, was so professional. He called me and let me know he was running late on everything. When he came out, he told me that he didn't think the unit was charged properly when it was put in so he charged it. It's been running fine since.

American Home Shield has been really helpful. My furnace was damaged and the tech fixed it. He thought it was one issue, so he came out and fixed that in the morning. But ended up being the motherboard or the circuit board, so he came back out later that day and brought the right part. He was quick and professional.

AHS is a good security blanket. One of the water heaters, the pilot light wouldn't stay on. And so, they had to replace the whole heating or the lighting unit. My plumbing issue got resolved and everything went fine. The contractor was great. They did what needed to be done and did it right. It was quick.

My heat was not working and the contractor, Fire & Ice, was fantastic. I had no issues with this one but I had a big problem with American Home Shield with a claim I put in for the AC. The customer service department was terrible to deal with it. They were telling me that they were scheduling somebody, then they would call and cancel that person. Over the summer, I was at the point where I was going to cancel my policy. There are a ton of companies but AHS doesn’t have enough service providers in my area. So, they always use Fire & Ice. It is a one-man band and the tech was very busy over the summer with a ton of people calling in claims. And AHS not willing to be proactive to look for other providers that could have helped me out.

For our recent experience with AHS, the techs did a great job. I had a washer that was not draining correctly. We called them and they made the appointment. They showed up on time. They took care of the problem and the problem seems to be resolved. The only thing was that AHS had a long wait time on the phone. They keep you on the line for a long time, about 30 minutes before you can reach somebody you can talk to. Also, I've had American Home Shield for years. It seems like every year they increase the prices. I started with them with $59 a month. Now, it's $81 a month and I'm debating if I should keep them. If they continue raising their rates, I probably will drop them.

The first person I called way back when I first used AHS wasn't good. So, I complained about their service. The second time, they sent this gentleman from Express Appliance. So, when I have an issue with something, I ask for that person because he is competent and fast. He has been very quick at diagnosing problems.

After making a claim on my non-working refrigerator it took three companies before the real problem was found. It took almost six weeks to get a replacement because it could not be elevated as it wasn't really urgent! I was told on at least 11 different occasions a customer service supervisor would call but no one ever did. I was also told because the work order took so long I would be refunded my $109.50 service call fee but I never received it. I was told finally that since the problem was solved I was no longer eligible for a refund. Their credibility is zero as far as I am concerned.

I had an American Home Shield warranty for 1 year. At the 13th month of service I see that my auto payments were higher. I noticed this on the 3rd month into the increased rate. I called to find out why and I was told that my contract was the same but rates increased in my state. But this was not the contract rate I agreed to though. And, I was definitely never notified of an increase. I find this very suspicious since I can start a new account at my same address and the rate would be the exact same as it was all year. I believe they just increased the rate to see if they could get away with it. I asked to speak to someone that could help and my call was terminated. I believe I should be refunded for the difference of the increased rate. Going to cancel service and advise others to stay away from this company.

Express Appliance did a virtual appointment and it was great. It was a video call and I explained the issue. They fixed some things through my camera and didn’t need to come out to inspect. I have a lot of faults on American Home Shield but when it came to this particular incident, they handled it well.

Periodically, our icemaker would make a grinding, popping sound that was. I could hear it all over the house and it would wake us up at night. The gentleman had to order a part and he replaced it. Now the icemaker works fine. We've been generally pleased with AHS so far.

We live in a three-storey townhouse. The second floor is where the kitchen is at and it has beautiful hardwood floors. We had a problem where there was water was everywhere. T Mayes was the company that came out and serviced me. The work took more than a day. They were able to figure out that the water was coming from the refrigerator so they took the hose from the back of the refrigerator and put it in the sink and let the water drip down in there so it could be repaired.

We bought the house and the seller said that they were furnishing us with a one-year warranty from American Home Shield when they sold the house to us. We had difficulty with getting the whole plan started because somebody didn't get the address correct. It had our street address placed in a different city and zip code so we never received the information about the warranty until I called. We worked hard to track it down with the Realtor’s help. Once it started, then we were fine. I would just recommend that buyers make sure the address gets done right.

Everything has been fine with American Home Shield. The last thing I had was we had my refrigerator replaced. Going on the phone takes a while, but it's okay. Everyone did a great job and they were pleasant. And I have recommended AHS to people in the past. Everyone should have the warranty. It's better than getting your extended warranty for the appliances.

My hot water heater was leaking and my basement was all wet. The tech that came out was knowledgeable and friendly. He did an amazing job. He taught me how to turn off the water to the house. He went above and beyond. He measured my door to my basement to see if my washing machine can get down there. He put the heater in perfectly and then cleaned up after. Everything works perfectly. American Home Shield is a great company and I highly recommend them.

American Home Shield sent Reliable Mechanical Services to do the regular service check on the furnace. The tech said he had to replace a capacitor on it and he did that. The whole thing wasn't even an hour long. It was 20 degrees here this morning and the furnace was going. We've had AHS since we bought the house, which was in 2007 and sometimes, the claim process is not as good as other times.

Sears, the contractor, couldn't fix my oven so they gave me an option of replacement, which I would have accepted but the one that fit my wall unit wasn't available in my zip code. The next one was $1,800 plus what they were putting towards it and I couldn't afford that. But I found one online for about 1,200 bucks and American Home Shield is sending me 1,300 so I'm happy with that. The only thing I'm not happy with, and it's not their fault, is they were supposed to get back in touch with the people who came out for the fans that I already paid for, and I haven't heard from them yet.

So far, the claim process has been good. I'm very satisfied with Home Shield. The tech put in a new circuit board on a Tuesday. He was friendly and professional. He told me everything was fine and running well. He left about 2 o'clock and shortly after that I had no heat. I called them back and they got back with me on Thursday and said they couldn't come back 'til Tuesday. Right now, I’m waiting for them to come back.

I hope the warranty pays for itself. But everything with the rekey worked great. It was very easy.

The dryer wasn't working and Omega Force Appliance Repair was dispatched. We had the video chat with them on a Friday, and then on Monday, they came out and replaced it. Great service. I just wish that they have more vendors or more people available for servicing. We liked everything that was covered under American Home Shield that we couldn't get with other home warranties that were out there.

My fan in my bathroom and my smoke detectors weren't working. The next day, the contractor called me to set up everything. The repair took a little over an hour, because the tech had to go and pick up some parts that he needed. If he had the stuff already, it would have went super fast. I’ve been with American Home Shield for seven years. It has been a wonderful company to work with. I have referred them to a few people.

I've had AHS for years and I've never been disappointed. For a while, it was hard to get ahold of them. They didn't have enough people and even the contractors complained that they'd sit on hold for hours. But it seemed to be improving. I had a couple of bad contractors, but I communicated with AHS and told them to not send them again. I've had HomeTown appliance come out several times and it's run by a woman and she's amazing. I would recommend her to anybody.

I had some problems with some ballasts and some kitchen lights, and AHS took care of them expeditiously. They've also helped me with my refrigerator, a gas furnace, and the microwave. But they should have a better selection of contractors because I have a plumbing claim and I'm still waiting to get that resolved.

Our dishwasher was leaking and MC2 Appliance came out. Their tech was very quick to assess what the situation was and he let me know what the problem was and what he was doing the entire time. He fixed the problem very quickly. He was carrying out a conversation with me and was being very personable, which was awesome. American Home Shield is worth it. It was a fantastic recommendation that we get it. Having the service was extremely helpful. We just made one call request and somebody came out and fixed our stuff. We could then move on with our lives. That was extremely convenient.

We used American Home Shield a few years ago and then, we purchased our new home. I originally had another company that we started with, only because they offered some specials, and I had the worst time with them. I said that I was going back to American Home Shield and never leaving, and I have had such a wonderful experience. We've been in this new home for about a year and a half and I've had to get a few things taken care of to include HVAC systems. Most recently, we had servicing done on our system for preparing for the winter and I've had a great service with them.

The pool wasn't filtering so I knew there was something wrong with the filter. I put in the claim to American Home Shield. South Tampa Pools came out and fixed it. They were very friendly, professional and prompt. It was good service.

The refrigerator stopped getting cool. It was a couple of weeks before the techs could get out. The first contractor AHS set me up with, I called and the rep told me that they were too busy. I'm like, "Okay.". It's understandable. And then I had to call AHS back and I told them, "Them people said they couldn't get out here to me." AHS said, "We're gonna find you another person." They found Sears. When the tech came, he diagnosed what the problem was. He said the ice was freezing around the motor and the heater wasn't stopping that ice from freezing. He ordered an ice maker and some type of motor in the heater. He did what he had to do. However, the refrigerator has been making a little noise.

The garbage disposal was leaking so I called American Home Shield. Within an hour or two, SWAT Plumbing called me to set up an appointment and they came out within a couple of days and fixed the garbage disposal. It was all good.

American Home Shield has been working great for us. The first service was for a rekeying and this time is for the AC. It wasn't cooling enough or not quick enough. I also wanted to make sure that the unit was working properly because it was loud. So, I didn't know if it needed some cleaning or they needed to clean the fan or see what was wrong with it. It ended up that the filter also was very dirty. The previous owners didn't change the filter for quite some time, probably since when they got the unit. The techs were very professional. They went the extra mile because I was asking just to verify the unit but one of the guys went into the attic to see what the problem was. They gave me some extra tips on how to keep the airflow properly around the house and did a couple of extra stuff that I liked.

We've had AHS since May of ‘21 and it usually takes a week to 10 days for them to assign it to a contractor. That's slow and then the contractor is hit or miss. AHS needs to expand the number of contractors that they have servicing a given area. That way, it's easier for them to get the job done in a timely manner. They had assigned a plumber who took weeks to come out. Our oven went out and I have a request pending. It's been eight days and it hasn't been assigned to anyone yet. They also need to expand their call center because it can take 45 minutes on hold to actually get to talk to someone.

I've been pleased with American Home Shield's claim process - the filing of the claim, the timeliness of the technicians, and responding to the request. Something happened with my washing machine. I had a year and a half old Maytag, and it quit on us. The contractor seemed to have fixed it. But my wife said last night that she felt like it was not spinning. So, we're gonna look at it for a day or so to see if it is going to be fine, and see if we don't have to get them back out here. But they were very informative. They kept us in the loop as far as ordering stuff and did what they needed to do. They were very professional.

I've had AHS for over a year now and most of the time, they’re very good. I had two toilets that just kept running. Your Texas Plumber came out and did the repair on the same day.

On a Wednesday, the compressor on my AC wasn't kicking on and it stopped cooling. So, I did a claim with AHS and the next day, Thursday, Tca HVAC called me. I talked to them and they set up an appointment. They came here first thing Friday morning and diagnosed that it was not the air conditioning unit compressor. They checked it and it turned out that the breaker in the panel that turns the compressor on was going out. It's supposed to be 210 and it was 118. So there wasn't enough power to kick the compressor on. Naturally, the HVAC guy couldn't change that because that's electrical and I understood that. So, they closed the AC claim and filled out the paperwork to transfer it to electrical. I've used them several times in other instances, so I'm familiar with their people and their work. They do beautiful work.

In my recent claim, the garage door motor wouldn't work and the contractor replaced that. It's working well now.

I've been having pretty good luck with American Home Shield's reps. They're really nice. AHS sent an appliance man for my dishwasher. There was a wire burnt and he said he couldn't do anything until we had an electrician. So, American Home Shield sent A & Z Electric. The electrician fixed it. We've had good contractors and I've been very satisfied with AHS so far. It's a good insurance to have on your home appliances and everything.

My showerhead was spraying all over the place and I had bought another one to get it replaced, but the tech said he couldn't replace it. He just tightened it. But it seemed like it's still spraying all over the place. There's this crack in it and he didn't wanna fix it. I also had a claim for two sinks. The first time, the guy that I called said he only had one on order and that he could only fix one. So, then I had to call American Home Shield back again for the same thing to tell them I needed that fixed. I still have one sink I need a repair on. I was disappointed that when I called, I got somebody that didn't really understand. But overall, I enjoy American Home Shield. They did what they say they were gonna do. They send out nice people, so I was pleased with it.

American Home Shield is always awesome. I've always been comfortable with them and happy with their service. The only thing is when they sent a guy out with some kind of appliance repair company, and he was horrible. Out of all the times I've used American Home Shield, my worst experience was with him. Everybody else has been very professional. They try to get you in in a timely manner. Something happened with Drain Masters. My water pressure was low, so they came back out and they didn't charge me anything. They had to replace the faucet on it because something went bad. Those guys were wonderful.

The dishwasher would not run a full cycle. We would get an OC code that would appear and the dishes would not be fully cleaned. We need to call back because it did not do it when the guy was here. He started running the cycle and it washed. But he didn't stay for a complete cycle. So it did the same thing again. The tech said to take a picture and a video. But it's nothing we could take a video of. We couldn't see through it. So when we open it, we could take a video of what happens. And we watched it twice since. The issue isn't resolved, but we had a good experience with American Home Shield. The people we spoke with on the phone were pleasant, and the technician was nice.

American Home Shield is a quality company and they get the job done. It's worth the peace of mind to pay for it every year because I know that when something breaks, it'll get fixed without costing me a fortune. When I put a claim on the computer, somebody calls me and technicians come out to fix whatever needs to be fixed. There were a couple of times that the online claim option did not work properly so I just called it in. I had the refrigerator ice maker fixed and that was a quick fix.

Ace’s Garage Door Repair came out for an issue, and the claim was addressed terribly. When I requested the claim, they never asked me any specifics. You don't always have the contract handy, and there are always fine prints and you're not aware of them. I made the request and the technician came over. He said, “Well, this is not something we cover.” I paid $100 for that. My money is gone and the problem is still there. I did call American Home Shield and then they said, “Oh, it's not covered.” I said, “Well, it's not covered, then you guys are supposed to pre-screen when we make the appointment.” As a homeowner, it is a good idea to look in policy, but AHS can be more clear, too. At this point, I'm very dissatisfied because I had one more issue and it's been going on for almost five months.

I had a refrigerator that was leaking water on the floor and when the contractor came, the time changed a little bit but they called and told me. The guy did a great job. He gave me a couple of tips on maybe how to avoid the issue with the refrigerator. I liked that with American Home Shield, the payment is taken care of. You don't have to pay the technician. He comes, does his thing, gives you a receipt, and leaves. There is no exchange of money. It's already been done through AHS so it was very easy.

The igniter went out on the stove. So we've got all four tops there without anything. The technician gave me the first time diagnosis and ordered the parts. I waited about two to three weeks then he came back and fixed the problem. He was friendly, very professional, and mindful of the surroundings here.

I had a claim for the repair of the refrigerator and when the techs came out, the techs didn't do anything because it turned out it was a manufacturer's problem. They had me call the manufacturer and even though it was out of warranty, the manufacturer repaired it for free. AHS was fantastic but I wish I had known ahead of time that they don't do manufacturer problems. The refrigerator’s three years old and if I had known that, I wouldn't have paid the $75 to have their guy come out and tell me that they don't pay for that.

American Home Shield's service is very good. The contractor did a really good job with my furnace. The techs were timely, explained what was going on and talked about what was the next step, and pulled through. Last year I went with another company when I first purchased my home and it was a horrible experience. It was close to the end of the contract and I had a toilet that split on the sides so I called that warranty company. They sent a technician and that tech was supposed to report back so we could make an assessment. He did not report back and I had to call nearly every day for over a week.

The tech who came for an electrical problem resolved it for the most part. This was on a Friday. He had to come back on Monday to bring the different part because the stores in my area didn't have it, and it was already late. By the time he drove an hour back to get the part, he had to drive back, and it was just pointless. But he fixed it enough where I wouldn’t have any problems over the weekend. He was professional. He was knowledgeable in what he couldn’t do. He called the supervisor, and he was able to walk him through it. I like the convenience of having American Home Shield. I can just make a call and they do the rest.

American Home Shield is a very reliable company. They promised to fix whatever it is according to my contract and they were definitely faithful to my contract. They say, “Okay, pay this one, we’re gonna fix this one.” I recently had claims on my furnace and sink and both of the contractors that came were very good.

The outlet gave out and a reset button was not working. The electrician came and changed the outlet. It was perfect. AHS has done a lot for me in the past so I like them. I like every service person that's ever been to my house.

The heating part of our oven was not heating up properly. I called AHS and had a very good experience with the reps. They're very helpful and easy to deal with. Within a half-hour, NorCal, their contractor, called me and set up the appointment to assess the situation. The techs told me exactly what was wrong and ordered the parts. It took a couple of weeks to get those because it had to come from back East but I got the parts and that night, the stove was operational. I would most definitely have AHS.

American Home Shield has fixed my heater twice. The claim process went well and I had a good experience with the tech. He found the problem and repaired it. I had called another company and they told me I needed a new heating unit. But AHS's contractor repaired it. The only trouble I have is that I had a claim to repair a doorbell and it's still not working. But I don’t wanna pay to have it repaired again.

The washer had a leak and the dryer continued to spin when we would open the door. The contractor was very quick, thorough, polite and professional. They showed me the pieces that were malfunctioning. They filled up the washer with water and there was no water leaking in here.

On the whole, American Home Shield has been really good. I've had the warranty for a number of years and they took pretty good care of us most of the way. It was really good to have the backing and not have to write as big a check. There was one job though for a hot water heater and the vendor came up with a bunch of extra expenses. He said, "American Home Shield requires that I bring all of this up to code, and they won't pay for it." The cost was prohibitive.

We ran the washing machine and water came up in the sink and filled it up. Water also came up somewhere from behind the washing machine and went into the garage and into the laundry room. There was an issue with the sewage pan. We were also having an issue with three of our toilets not flushing properly. We reached out to American Home Shield.

I had a plugged line and AAA Flexible Pipe Cleaning did an excellent job. They are clean. They replaced the part that was all plugged and put a different pipe in there. If I have any other problems, I'd call them. On the other hand, I don't ever want that other place out here again. All he wanted to do is snake it. He said, “There’s nothing I can do.” They were out about three times and didn't do the job right, so they shouldn't get paid and they should be off of AHS' list. Overall, American Home Shield can't help who they send out, but they did their job.

I had some things break down in the kitchen, so American Home Shield replaced them or gave us money for the value of the appliances. I also had to have the pool's pumps replaced and o-rings done. It was taken care of. So, I was really happy with how everything went. I just paid the $100. That is what was great about it.

There was a leak underneath our kitchen sink and there's water underneath the sink. The gentleman who came out said that it was coming from the faucet. We have one of these retractable faucet sprays. He took it, said that it was loose, screwed it in tighter and said that fixed it. It didn't fix it. The faucet probably just needs to be either replaced or that part on the faucet in the sink just needs to get fixed somehow. I called Whitney back and then I received a phone call from one of their reps about three days later. But I did not give them a call back to say, "Hey, this issue wasn't resolved." So, they did try to call back and contact me to resolve it, but I did not follow up with them on that. My reason for signing up for American Home Shield was that if I had a problem like this, they would come out and fix it on the spot and I would not have to waste time calling them back, playing phone tag and doing these different things.

The claims process with American Home Shield is very difficult. They've gotten better about answering the phone because sometimes I used to wait two hours on the phone. I'd have to put it on speaker dial and just wait. Now, on the average, it takes about 10 minutes. But I have spent hours on the phone with different situations repeating. In fact, I have one right now that has been very recent that I've been dealing with.

The AC initially stopped cooling and when I did the claim online to American Home Shield, the first was good. The second time I had to use it, there was a whole section missing where I can choose central air conditioning. But the service from the contractor was amazing. Most of the time, the experience with AHS is good. But sometimes, it's not. So, I stay with them because I've been with them for a long time. But there are other ones out there that are probably better. So people should make sure that they know what they're getting into. They should research it very well before they make a choice to choose AHS.

I moved into this condo in November or December with a VA loan. As part of the process, they asked me to choose a home warranty company and I chose American Home Shield. Then I forgot about it. They sent me a notification in August that I'd be up for renewal in December. I got a few things around the house that needed fixing and so I opened four tickets. One for a slowly filling toilet, one for a ceiling fan that wouldn't turn, one for a garbage disposal that wouldn’t turn, and one for a microwave that decided to self-destruct and melt part of the cap where the microwave was coming out and caused a big smoke.

The garbage disposal was clogged and the guy that came out took care of it and handled it in no time. Everything's perfect.

I put claims for two heater tune-ups and one electrical issue and it all worked out. I overpaid as I could have gotten the work done less expensively. But it was important to me for the timing. With American Home Shield, I was able to get service people out quicker than if I would have started on my own calling some company that didn’t know me.

I called American Home Shield and they set up the appointment, and the contractor came the next day. I had a problem with the toilet backing up and something else, and they fixed everything. I had them before and it was the same gentleman I had the first time. He was very courteous.

When my refrigerator wasn't cooling properly, I called American Home Shield and they set me up with Superior Appliance. I was told to call them, which I did and I told them what the problem was. They set an appointment and came over. There were a couple of things wrong with my refrigerator, and the repair guy had to replace the thermostat and the timer. He was really nice, did it very efficiently and cleaned up afterwards. It was great. I'd definitely refer American Home Shield to my friends. They are incredible for all appliances. What they cover, we couldn't ask for anything better.

AHS does a good job. When things need to be repaired, it gets done. A recent claim was when the booster pump went out on my swimming pool. The gentleman from JT Ultimate Pools who came out had a pump on his truck and he replaced it that day, which is very unusual.

There was a leak at the base of the toilet. The plumber got out the same day and he replaced the wax ring and a valve. However, my mom has an AHS account and it took forever to get a reimbursement check on her refrigerator that burned up due to the tech coming out. AHS kept saying, “Mailed the check. Mailed the check,” and couldn't provide details on it. We went to the Attorney General and BBB. After a year of struggling to get it, they finally submitted the check. Other than that blemish, they've been pretty decent.

I'm having an issue with my AC cooling. One of the things that the technician did was take a look and he diagnosed the problem, but he also said it was difficult to find out how effective the solution was because it was a cold day and there was not a whole lot of heat in the air to take out. So he said we may need to try to do this again later in the spring-summer timeframe. But I don't know what my warranty will cover in regard to what happens next. When I had an issue with a ceiling fan that broke, I thought it would be covered but I found out it was not.

I had inexperienced or unqualified plumbing technicians come out to my house and they caused a secondary leak into a pipe. Then, they damaged a fixture and didn't bother to say anything about it. That caused another leak at the showerhead of my shower to the left. The technician used an improper tool to align my handle for my handheld shower and now, it has scratches in it that weren't there prior. You can see the grooves from the tool where he turned it instead of using something appropriate or even trying to use something to soften. He straight used it and damaged it without any care or regard to my property and they moved one of my body sprayers, so it’s no longer flushed to the wall. It's protruding from the wall.

There have been some difficulties here and there, but generally the claim process is simple. I opened up a ticket for my AC and the guy came out. With the AC access in the attic, I didn't know that the ladder had to be pulled down for them. So he just looked and said, “I'm not allowed to climb up there and get the ladder. Unfortunately, I can't do anything.” I said, “I paid, think it was either $75 or $100. So you’re not able to do anything?” He said he couldn’t right then. But he said if we would provide him access later, then he could.

The garbage disposal started leaking. I contacted AHS on Friday and the tech was out on Monday. He came in and assessed the damage. He saw the water leaking through the garbage disposal, and continued to replace it.

The blower went in the heater and cold air was coming out. The tech replaced some kind of motor thing and he was very friendly. When he came in, within 15 minutes, he knew exactly what was happening. He let me know that he had to go and get the part ordered because it wasn't off-the-shelf. And within a week, they were calling me back to let me know that the part came in and that they wanted to come out that day. So, it wasn't anything we had to schedule. They came right out and put the part on. And we got heat just in time for this cold weather. AHS is willing to come out for anything that's needed and with my mom being a senior, she's appreciative of their service. I'm also highly satisfied with them.

I'm enjoying American Home Shield's service. They're reasonable, and they respond to me immediately. We had to call them for our refrigerator because the freezer went out. I also wanted to put on a new credit card number and they asked if I wanted to delete the old one, and I said yes. I'm still waiting for the $125 to come out since the repairs on the refrigerator was done. But I've been with American Home Shield since 2015, so it's been fine. Some of the companies that they use are stupid.

I had a dishwasher problem and the gentleman that was sent looked into it. The gasket was falling apart and somebody else replaced the gasket, but he didn't check out the washer. Then, after I tried to use it, there was no pressure. So, this more recent man came and checked it out with meters and ran it and said that it was not getting any pressure on the top. He got the part and brought it in a timely manner. I cannot say enough good about that company. This was the first time I have been happy with service from American Home Shield in a very long time.

The claim for the freezer went well. Just got that completed two weeks ago. But the air conditioner has not been resolved. It has been four months since my initial call regarding the AC system. It freezes up. And I was told it was the coils that need to be replaced. But I have not received any recent status. I have one contractor that came out. He came out here and looked at it, but it was very quick. He told me he entered it into the system. He immediately purged it from the system and I was not told about it. That delayed that AC call right away.

American Home Shield's website is easy to use. There's a button that says, “Submit a claim.” You tell them if you need plumbing, electrical, HVAC, or whatever you need, and then tell them what the problem is. When my toilet was leaking, they assigned somebody and said it was J&L Plumbing, and that they would contact me for an appointment time. It was really simple. As far as the timeframe, it was the weekend, but they called me within one working day to set up the appointment. The tech was great. He came over and looked at the toilet, told me what the problem was, went out to his truck, got the parts, and fixed it for me. I've usually had good experiences with American Home Shield, but I had a horrible one last year, which was really convoluted. It took a long time to get the issue taken care of. Every now and then, you hit that stumbling block but overall, AHS works for me. I’d tell others to go ahead and get it.

The company that first came out said that it looked like a slab leak and they couldn’t help so they left. Apparently, they don’t fix whatever I have going on and they said they would let American Home Shield know. So, the second company is coming out today. I’m not happy with AHS. I've had other issues where I had a garage door that would pop back up often and I've called and paid the fees a couple of times to have that fixed. And within 24 hours or so, it's doing it again. I never made a follow up with American Home Shield, but the contractors don't come back out. So, I don't know that I'll keep AHS much longer. My son who's an actual engineering student figured out the problem and fixed it for me. So, I don't know why I pay these monthly fees and the $100 fee for somebody to come out twice and not fix something.

I love AHS and my experience with them has been awesome. With them, as long as it's something inside the house, it's fixed. The only thing I don't like is that sometimes the techs take too long to come out. Last week, I called the techs on Saturday to fix the sink. We have an elderly in our home and a handicap who use the sink, and the techs didn't come until Monday. They never answer phone calls on Saturdays and you have to leave messages. But the sink is working good now and when the techs came out, they did a great job.

AHS handled our recent claim in a timely manner. A part needed to be ordered and they found it. The claim process at AHS is pretty simple now. It wasn't at first. I had dropped them for a number of years before when I first had them. They could make their rules a little easier, what they cover and what they don't. But I've used them twice for this property and I haven't had a problem. I just have the usual with the guys showing up late and not calling. But that's been the only issue. Communication needs work still but that could be due to COVID that they don't have a lot of technicians. Service may be running behind or they're not able to get anybody out within days, especially on emergency cases.

The techs that came out for our furnace recently were good. They were on time and took care of the problem. However, all of these technicians either do electric or plumbing or AC. I've got a little plumbing issue, but I haven't called to take care of that one yet. But if the AC guy also was a plumber, I could have that done at the same time. But everything I've needed done, they'd come and taken care of.

I called American Home Shield on a Friday and it was a little disappointing. I didn't get anything until the next Wednesday so it took a little while. But once I got service, it worked fine. The tech was very responsive and flexible. He made it easy to contact him. I needed to have a little bit of a later time and he made it work with the schedule. AHS is there for what it needs to be. I recommend it. I've used it a couple of times and it's been the same contractor each time. That has worked very well.

The claim took a long time. I wasn't happy with the first guy that came out so we had to get a second opinion. A third guy came out but nobody notified us, to tell us how long it would take and what they would do. And I had to keep calling back. So I wasn't happy with that part. At one point, I was, "Just cancel it." I didn't want to have to deal with it because it was too much. It was more stressful wondering what would happen. If we could just fix it on our own. After it got done, the tech came in and fixed it. The contractor that worked there was rude. We didn't care for him. But the second one that came out was really nice. I would still keep the warranty. But I didn't like the way this one went. The communication could have been a bit better. I hope the next time around it goes a little smoother.

With our recent claim, we needed the light fixture fixed. We screwed the light bulb in and nothing happened, so it was the casing for the light bulb and they repaired that. I live with my aunt and she loves the just make one phone call and American Home Shield takes care of everything.

We'll see how AHS reacts if something bigger happens, but as of now, their claim process is good. My cousin who manages the property said that everything was smooth when they sent someone out.

I had a plumbing claim with AHS and I had something rekeyed. The plumber guy and the key guy were both really good. The plumber did something then he came back later because I wanted him to do something with my water heater because it didn't circulate and it took too long to warm up in the back room. So, he put a pump on it.

I didn't have any heat and it was cold. I called American Home Shield to make a claim then a contractor called me the next day to set up an appointment. Every time I have a problem, the same technician usually comes out. The service was great.

My recent plumbing claim with AHS was addressed properly. The guy fixed it and everything is okay. The one that did not do anything was the electrician that came before the plumbing. I paid him 100 bucks and he didn't really do anything for us. I spent $100 for nothing, just for the guy to come, take a look and tell me he couldn't do anything about it. Submitting a request with AHS is really easy. It’s whether or not you can get the techs on time to come and fix whatever you need. There’s a delay of two or three days. It’s difficult to get on the schedule with the actual contractors.

Crispy Air came out for maintenance and the process with American Home Shield was very fast and professional.

My washer was not draining water out properly. Once we did a complete load at the end, the water would still remain. American Home Shield sent out a company and their guy did not seem to know what he was doing. He installed a used drain pump and left my old one. But they were telling me that he installed a new one. This guy also came to my house three times and couldn't get it right. He wasn't listening. His first and second assessments of the problem were completely wrong. My refrigerator in my garage was the other issue that he had to fix. He had to come in twice for that because his first initial assessment was incorrect. He was all over the place.

American Home Shield has been good so far. The only thing is I have to pay out of pocket a lot. I had to replace the evaporator coil in my AC and I had to pay $700 to repair them. The home warranty says that they cannot fix something, they would replace it. But even with that, the customer still has to pay a ton of money out of pocket.

So far, we've been pleased with AHS. They have sent out respectable people and my issues have been resolved. A contractor came out and fixed my washer and refrigerator. They had to order the part and the gentleman that came back was very professional. He knew what he was doing. Plus, he corrected the problem right away. Recently, I had a leak in the faucet and the serviceperson corrected the one on the left. Once he left, I went to the back and noticed the right one was leaking. He was a very nice and respectable but I think the moving and pulling on the other side to get the leak corrected caused the other side to leak. AHS said they were gonna have the serviceperson to call me back, but he hasn't.

The garbage disposal was very, very loud. The representative that I talked to over the phone was very helpful and friendly. She was also very courteous and professional. She told me that she would have a local contractor either call or be out there within 48 hours. Then I got a phone call, and we made the arrangements. The person that came out was very friendly and he took care of the issue. He messed around with the garbage disposal and tried it out a few times and then eventually determined that he had to replace it. I was very skeptical that we would get a timely resolution because I thought American Home Shield was going to find some reason to either not look at it and not take care of it. But it was super easy and very smooth. It was just one phone call. I did not have to follow back up to find out where we were with it. Everything happened just as the representative said it would.

The tech was on time for the scheduled appointment. He came in and looked at the heater in the attic. He stayed here about 30 minutes. He looked at everything and and for some reason, it was working. The people that American Home Shield assigned to me have been very respectful. So far, everything that has broken has been repaired or replaced. I also like the monthly payment. Having to break the payments down like that is great. I would never cancel the policy due to the fact that as your house gets older, things are gonna break. American Home Shield replaced my water heater but when my neighbor had to replace his water heater, it cost him more than $1,500.

The city of Phoenix called and said my water bill was eight times what it should be. But there was no visible leak. The water company sent me a link to do a checklist of my property. I discovered that the issue was my master toilet. I sent in a claim and the contractor came to look at it and fixed it. They read the meter and it wasn't moving when we shut all the water off. Now, the toilet is a lot slower to flush and it's a lot more restricted. But it's working. I'd rather not have a leak, so I'm okay with it taking a little bit longer to work. I love American Home Shield. I always recommend them to friends that are buying new homes. I've had such great experiences when I had a flood and they were amazing to get in and help me. They always assisted me.

The last couple of times that I've called American Home Shield, they were able to send someone out the same day, so I really appreciated that. I did my request that morning, and someone was here that morning. They resolved everything the same day. But one time before, I called for my washing machine and I had to wait a couple of days for that. So that was annoying.

For many years, I used to always buy American Home Shield, and over time, I realized that when I have a critical emergency, it's almost always impossible to get any service provider through them in a quick span of time for any service. This particular case ended up being unique, because the service provider that we used is a mile from our house. I scheduled them directly as I wanted them to get here fast because it was an urgent issue. Then I called American Home Shield back and they were able to switch that request over to this service provider, which was fantastic, and it worked out. So I guess the point there is that when you have a true urgent need, American Home Shield almost never works out if it happens to be during a weekend. Because nobody will get back to you until the Monday following. Emergency response is very inadequate for American Home Shield.

The first time, I called for my toilet and American Home Shield sent a plumber out. Simple job as he said, but I ended up having to get a new toilet due to him cracking my toilet bowl. When the second group came to replace the toilet bowl, there was so much attitude instead of just doing what they have to do. They were pointing out so many things that were wrong with my existing system setup but they weren’t giving me any recommendations as to how to get it fixed. They also came back and sent me a quote for $1,200. I called Home Shield back and told them I wanted someone else to come and I didn't want those plumbers to come again. They sent Lockhart Plumbers who did an excellent job in rectifying the problem and it was no $1,200 issue.

So far, my experience with AHS has been good. I've only had one occasion where things got rocky and that was when I had my washing machine. It took me forever to get that resolved. It was right when COVID hit and it was not good. It took them a month almost to tell me they couldn't find the parts. I don't know if someone lost my case or whatever it is when they put it in the system. I kept getting conflicting information.

American Home Shield is good in the beginning. However, some of the technicians that come to the house are just there for 10 minutes, hurry up to leave, and pack their stuff. They're running late, they want to go home. Also, the message doesn't get conveyed from customer service to the technician, so there's a lot of miscommunication in between, from and to. Then all the calls go to overseas, and it's not an English barrier, it's understanding in US what we need and what the call is for. The customer service people need to type in exactly and listen to the customer and root cause and be detail in the note. Then, when I call US representative, they understand. When the call goes overseas, it's totally different.

Sears came out for the refrigerator. It's a Samsung and we have had issues with it since we moved into the house. It was something that AHS had come out and fixed about a year ago. But according to the tech, there's something inherent with Samsung that has problems with the icemaker. It’s getting liquid all the way up to the top of the refrigerator.

We had an issue with our dryer and washer and both problems were resolved. It’s just easier to get some things done quickly with American Home Shield versus having to figure out who to call and service stuff. They'd say, “We're gonna have this company come out.” They resolved the issues we were having. It’s worth it, and so I have had it for 21 years now.

A faucet and toilet were leaking. After sending the claim online, I received the name and phone number of the contractor, and then I also received a text message. Then I had a call with the contractor for about 30 minutes before they got there. The contractor was very professional, timely, and responsive. They handled the situation.

I got an email saying that it was time to check my heat before it gets too cold. So, I clicked on it and did whatever it told me to do. And the very next day, American Home Shield called me and made the appointment for the following day for the contractor to come out. I asked the lady, "How much is this gonna cost me?" She said, "It's included in your thing." Twice a year that at the change of the seasons to make sure everything is working. The tech was nice. He was here on time, which hardly ever happens, any place that comes. But that was the first time I used them and I was very happy. Everything was over and done within three days from the time I put the request in. I'm out in the country in the middle of nowhere. We have a septic tank here and we have a well, so we have well water. I got the plan that covers stuff that has to do with that, which is awesome. And I'm happy with it so far. I feel safe.

If something needs to be replaced, American Home Shield should replace it instead of trying to fix something that's not fixable. They eventually do it but it takes too much time getting to that point. But that's a business decision they make.

Sometimes AHS is a little slow getting people out but the people are pretty good. We had plugged up sinks. The tech came the next day and it took him 20 minutes to do the repair. He was very nice.

The air conditioner would kick on but it was never cooling. We called American Home Shield telling them we needed someone to come out and take a look at the unit. Making the claim was very simple, quick, and it was done well. I received an email giving me my ticket number and letting me know who was coming along with their phone number to reach them. I was told they should be contacting me.

The air conditioner was just blowing hot air. We called American Home Shield. Our air conditioner was 20 years old, so the way it was configured and everything, the contractor couldn't repair it without me putting out $1,300 out of my pocket. When I was fussing about American Home Shield wouldn't cover what needed to be fixed and I had to put money out of my pocket, I didn't like that. But they offered to sell me the other one at a discounted price, so that made it a lot easier. One thing I noticed that changed is AHS doesn't allow us to talk to people as much. We just go through automated systems. But that is the world we live in at the same time, too.

When our dishwasher needed work, the tech came promptly and fixed it. He's been here before and he's very good. With AHS, on some days, some things were good and some things were not. But they've gotten better because when our water heater went crazy, it took a week for them to do something. That sucked but they finally came through and did it. We had to pay extra because it needed upgrading and they didn't cover that, which was sucky as well. But it is what it is and that was a few years ago.

I'm a little bit disappointed with American Home Shield. I put in the job for my microwave that's over my range. The repairman said, "You need a new one." They put the order in for Home Shield to get me a new microwave. They called me, which was fine, and said my microwave was on the way and they gave me the stock number for the microwave. By chance, I looked the stock number up. My kitchen is stainless steel. They were sending me a white microwave. I called them and I said, "That won't go in my kitchen. My wife would have a fit if she comes home, she got a stainless steel kitchen with a white microwave. You a female. How would you feel?" I called them and then they all of a sudden told me, "We don't match colors." I got pissed off and I said, "What'd you mean? I'm paying for this. It's not a color, it's stainless steel. It's not white, it's not black, it's stainless steel."

I've been with American Home Shield way too long. On a scale of 1 to 10, my experience with AHS's so called "customer service" is a 1 (the worst)! "Customer service" is contracted-out somewhere overseas, where phone wait times and issue resolution rank with the worst performing companies. It's companies like AHS that give the extended warranty industry a bad name.

AHS schedules someone out right away and the claim gets taken care of quickly. Sometimes it takes time to get parts and then they put them in and resolve the situation real quick and good. Pro-wise, it's a good service. We don’t have to worry about a large repair. Out of the blue, something comes up, you make a claim, pay the 75 bucks. They schedule someone out, and it’s resolved. We continue it. We like it.

I filed the claim online and American Home Shield set it up. It's simple. The power went out in one room so the contractor checked the breaker and the plugs. A wire had come loose on one of the light switches. It wasn't twisted together enough or it came loose in the wing nut. They just tightened it back up, twisted the wires back together, and that was it. I like keeping my warranty for the repairs when things go wrong.

My garage door opener stopped working and the remote that I use to open from the vehicle wasn't opening it either. I called American Home Shield and they sent a company out to repair it. The tech was good and he was in and out. The only thing problem I have with American Home Shield is with how many times you call out before they replace an appliance. I called them out five times for my refrigerator. For a couple of times, it was for the same thing. But they said the refrigerator was not ready to be replaced. So what point? Do I pay the cost of what the refrigerator's worth before they have it replaced? I'm considering just dropping the home warranty because it's really not helping if I keep getting the same thing.

Having AHS as my warranty provider, I feel safe knowing that they got it if anything happens. They haven't let me down in that regard yet. I had a refrigerator claim and it was resolved pretty quick.

In my recent claim, the plumber came out twice. The first time, when there were four different issues, he didn't do so well. He had to come out and repair a leak that developed on the supply line. But he replaced the input lines, which made the situation totally comfortable and I didn't suffer any water damage. The big concern on that particular repair was that he reported back to American Home Shield on the kitchen faucets that they were impacted by paper debris, and AHS denied the claim for those. Then in the process of investigating the faucet, the plumber broke one of them, and so I was out two kitchen faucets. I had to pay him out-of-pocket to replace those. Now, the plumber came out for some other new repairs recently and did a fine job on those. His work was good, except in that one instance. It was a mixed experience but I'd have him back again. I liked that he was responsive and I have never had that from other vendors.

Right now, I have a washer and dryer that are kind of not really the best and I gotta replace and I've not received the replacement check value from American Home Shield. Every time I call them, I get kind of a little runaround deal. If a washer and dryer goes out, a family's looking at going to a laundromat, which is unacceptable in my book.

I was a bit disappointed about the issue with the water heater not being covered but looking over the contract, it didn't appear that it was covered and it was fair that I got the refund back for the service call. The claim for the refrigerator was acted on almost immediately and I was satisfied with that. I was satisfied too with the service people who came out for both the water softener and the refrigerator. It's just that the refrigerator that we have right now is limping. The check for the buy-out has taken a little bit to get to us, which is a little bit funny because nowadays, the way everything works is it seems like funds could be exchanged within minutes. It is ironic that we have to wait up to 21 days for a check. Other than that, 99.9% has been great which includes the way I've been treated, the fairness and the response from American Home Shield.

I had someone come out to do a rekey and he was there for about a minute and then gone. So it was quick and easy.

Our AC wasn't cooling. The tech that AHS sent figured out the problem. It was good but AHS is a little bit expensive to pay every month. Sometimes, you use it only once a year or you cannot use it at all. Every time they come, I have to pay $100 for just the trip charge. They should reduce the price. Also, some companies are easy and they know the problem while some companies waste their time and labor. They don't know what they're doing. They order too many parts and it doesn't fix the problem. Also, they need to speed up the process. Last year, I had to wait three months without a washer and dryer.

Our HVAC unit was making a noise. The claims process of AHS was easy. The techs were able to access the unit and took care of everything. They were able to make adjustments that day and reminded me that I have 30 days in case anything else comes up. My personal experience with AHS has been fine. I've had other people in my family who have the insurance and they have not had as good an experience. But I haven't had to deal with those major issues as they have had. Hopefully, it continues that way.

I had a heating repair. The circulator was leaking. SH Enterprises did a great job. They were available the same day I submitted a claim with AHS. They were really nice. AHS got their phone fixed, too. So that works out well.

The hot water heater went out. I called AHS, then about 30 minutes later, I was surprised that I got a call from Loyalty Home Services saying they wanted to make an appointment. I thought that I would get it the next day, but it was pretty fast. When the tech came in, he told me what he thought it was and explained to me very well about what the problem usually is in hot water heaters, which would be the switch. He said he'd switch it up and he did that. But he took a picture of the control box so that in case I called back, AHS would go ahead and order it, then he'd come in and install it. He was very good and punctual. His company also sent me a message that he was on his way and I could track to see where he was. It was very nice to know exactly when he was going to arrive.

We had an issue with the dryer about a year or two ago. A repairman came and fiddled with it, then he replaced a belt and it got better. Then a couple of weeks ago, we had a problem with the dryer again and ServiceMax USA was sent out. This young man stood there. I turned the dryer on and he heard a loud sound. He said that it was one of the two rollers in the back. He took the top off of it. He held one of those two rollers in his hand and turned it. He popped it off and handed it to me. It would hardly even turn. Then he said that the heating element is not working properly either. He put a temperature gauge and all of a sudden, he said that it's either bad or about to go bad, and in fact, it's not even sensing it. He put it in for a replacement. One week later, his dad came and had the part in and out in 20 minutes. Now we only run the dryer for 10 minutes compared to the two hours we used to be running it. So, spot-on fix.

I've had American Home Shield for many years. And recently, I had a lot of things that needed to be fixed and got the same issue that's I've had over the years with AHS. They would send some companies out here that don't do the job. But every now and then, I luck out and I get a good company. And I would put in a great review for that company. But more than that, I get companies that don't. They want to rush through the job. They don't communicate well. I would call AHS and say, “Look. This company came off here. They didn't fix the problems. And I need for you to send somebody else back out.” And you know what they would say? “Well, that would be another $100 for a second opinion.” I said, “No. I'm not paying another $100 for a second opinion. That's absurd. They didn't finish. They didn't do the job.”

If you got a plumbing issue, American Home Shield sends it to the contractor and it takes up to 24 hours before they call you back. The contractors have their own contractor. So, the contractor would call me and set up an appointment to come. I've got no problem when they come and do the work. The only thing I hate is it takes up to 48 hours before they come. If you got water dripping, you got to deal with it for two days until they come out to fix the problem.

The guy from Ace Garage Door explained everything where I understood what was going on and how the garage door worked. He fixed it quickly. Everything went well with my claim with American Home Shield.

Our refrigerator had completely died so I needed a new one. The claims process was pretty quick. Someone came out to assess my refrigerator and see what was needed. Then I had got an email right away saying that I would need to purchase a new refrigerator. So everything was pretty smooth. We had to order the refrigerator and wait. But it came a lot sooner than I thought it would. I had a great experience.

JMRS was fixing one of my furnaces, and then the second one broke. So then they were fixing the second one. When the first furnace broke, I did a request through American Home Shield's website. But then I didn't like the company that they gave me because I haven't had a good relationship with that company. So I called American Home Shield and asked for JMRS to do it. So they came out and fixed it. Right now, everything’s working great. I'm going to request JMRS for everything that I do because they're on time, they do their job, and I really like them. I recommended American Home Shield to probably 10 people so far.

A toilet messed up in the house. Heros Plumbing repaired inside the tank and a valve. Everything's still working good now. The claim process with American Home Shield was good.

Every time we call, they come and fix whatever is wrong. When we had a claim for our washing machine, the tech came and fixed it within less than an hour. He did what he had to and he was really good. In the summertime, when we call for AC, it takes a while to get somebody out here. But that's pretty much everybody because of how busy they are. So overall, everything's great.

It's pretty easy to submit claims. I just go online and submit them. It's linked up to my cellphone, so they respond back. Then if I need some type of service, the technician calls within 48 hours. The professionalism of the contractors stands out for me. They come in on time as well.

My heater wasn't working. When the first guy came out, he thought it was a furnace instead of a boiler. He didn't know too much about it, so he had to send one of the senior technicians out. Once the other person was out, the boiler wasn't actually broken. He just had to light the pilot and turn the switch on as somebody had turned the switch off for the heat. The company let me know what was going on and was always sending me text messages and updates.

Home Shield is a parent company that hires out and as far as a concept goes, that's awesome. The only issue I had in the past was the service depended on the sub being sent out. Other than that, it's good. Sometimes, you get a sub who is awesome and does exactly what you need them to do. But there are other times that you get a sub that has no clue what they're doing and they make the situation worse or they can't figure things out.