American Home Shield Reviews

I had to have three different vendors through American Home Shield to get my laundry machine fixed. They called Whirlpool out and Whirlpool wouldn't even give a proper answer. Then E&C came out and they came through. They were pretty easy to work with and they worked with American Home Shield to figure out a replacement plan for me.

We were getting a handyman to put boards up in the attic and the gentleman at Handyman.com wanted pictures of the attic, so he could give me an estimate. My son saw the pan that the water fills up into, there was water up under there on the wood by the heat pump. We called American Home Shield then the contractor called and told me that they would be at my home within an hour, and they came a bit earlier. It was Anthony and another young man, and they were very efficient. Anthony explained to me what they were going to do and after they finished the job, they showed me what they did. They went up in the attic and flushed the lines then they went on the side of the house to show me the calcium deposits that came through. The service was very professional and I would recommend them.

I got a hole in my wall where Leak Seekers came and fixed some leaks. They are supposed to come back and seal it up. But that hasn't happened yet. I had several claims for leaks and Leak Seekers had to come back three times to fix a damn leak.

I usually have very good experiences with American Home Shield. There have been times for other repairs in our house that have not gone well but the one where Wicker repaired two dripping faucets went very smoothly. Everything was very professional. I had a very good experience with the rep. Sometimes I don't know the contractor's name when I call to set up a service. But this time, I did. And I knew when they would be calling and arranging for the service. AHS has been a very good service to have with a new home.

I had a great experience with American Home Shield. The guy came here when he was supposed to and fixed the problem. The water wouldn’t stop from running and he told me what was wrong, went out to his truck, and it was not even 10 minutes. He was in and out. Also, the plug that goes into the tank at the bottom gets worn out after a while, and he replaced that.

Sometime in July, I got the new contract from AHS because it was coming up in August and the price went up. So, I called them and I asked why. The guy told me that the rates of the contractors they use have gone up, so they had to go up on the price. But he said they would like to keep me as a customer, so he was going to drop my bill back down. The price was going to be 57.99 and he said he dropped it down to 50.99. And it was for the agreement from 8/26/21 to 8/25/22. Bu when I called again because I wanted to add in the electronics package, somebody told me that that information was not put in their records. I was so frustrated until it was pathetic, but I was thinking that maybe I needed to wait until August when my contract starts up again then I'd call them back.

There was a stoppage in the toilet and I got through to American Home Shield, which is a feat in itself. It's very difficult to get through. I couldn't get through the line. I had to wait on hold for 45 minutes for somebody to come on to submit the request, which I did. The techs came out and did a decent job. Overall, AHS is very hard to get in touch with. Also, they sent me the worst plumber ever at one point in time, which I have been in a lawsuit with for three years. That's SWAT Plumbing.

A contractor came for a pre-maintenance checkup getting ready for the winter months, and they said everything was fine. But this time around, when I had to make an appointment to do the winter checkup, I couldn't make the appointment on the website like it said. I had to call AHS and found out I had to call the contractor directly. When I made the other appointments in the past, it was just a matter of doing it on the website very easily.

Before, it was taking a while to get in contact with American Home Shield. I was on hold for 45 minutes and that was horrible. Then the the answering machines were saying all the time, “Due to COVID, due to COVID.” It was a never-ending story. The last couple of times I called them for the electrical issues with C & M Electrical Services, they've done a great job. Overall, it has improved.

Where all the wires are in my garage door broke. I called Home Shield and they recommended somebody. Five Star did a fabulous job. It was a 40-year-old wooden door. The tech said, "This is not gonna last long, because there are holes in the door and water damage." He recommended I get a new door, gave me some options. So I purchased a new door from Five Star. AHS is a very good company.

For my recent claim with AHS, the techs came earlier with my air conditioning. They said it was a fuse. About two months later, they had to come back. The compressor had gone out and had to have all my Freon replaced. But all in all, they were good because they came, did what they had to do and I had no issues. They were on time when they said they were gonna be there. Since I've had AHS, I've had nothing but a good experience. However, I'd like to be able to speak to a person more so. A lot of times when I call, I have to go through the automated system.

The light on the exhaust fan wasn't coming on and the motor wasn't running. I did a claim with American Home Shield and the guy who came was friendly and showed up on time. He replaced the motor and fixed the issue. I had such a positive experience with this one, but for the other claim for the dryer, I was having all type of issues. Every time I call, nobody picks up. I've left several messages. I am wondering who are these companies that American Home Shield is contracting with that you can't call them during normal business hours and get somebody?

We just moved in. We had a couple of issues with some stuff that ended up being not so problematic, mainly because we weren't sure of what was going on. One was electrical and one was plumbing. We called in, set up an appointment and the contractor came out and fixed the problem within five minutes. It was good. AHS is a good value for what you need. When we request service, we call in and tell them our problem and they find a contractor for us. They set up a callback from the contractor. We hear back from the contractor within 24 hours.

In July, my AC unit went out and the company that American Home Shield hired took about a month to come out. They're about three hours away from where I live. So, they're not even in town and they'd have to make trips when they could down here to diagnose it. They said the issue was a compressor. But the unit was over 15 years old. I don't even think I can find this part. So they lifted up to American Home Shield. Then American Home Shield took about another month and a half and they finally found a compressor. The AC people said that they were gonna highly recommend getting the whole unit replaced, but they didn't. Three months later was when it finally got fixed.

Affordable Services & Appliances Repair came out for two claims. One claim was a microwave oven that was not working on the auto sense function, and the other claim was an ice machine that was not working at all. The service was excellent. The only issue was it took a while to get the parts. But they let us know that they were waiting for the parts and gave us an estimated time when they would arrive. American Home Shield is worth it. We just bought a new house and the market here is so competitive that we had to waive a lot of contingencies. When we arrived, the microwave and the ice machine didn't work. It was useful to have the warranty to fix those things.

We had an issue with our built-in microwave and American Home Shield assigned Cool Appliances. They kept putting us off saying, “See you next week,” and that went on for about a month. We called American Home Shield back and they got AAA Appliance that was 60 miles away. They came out to check to see what it was gonna take to fix it. It couldn't be fixed and so American Home Shield replaced it. AAA did a great job. American Home Shield needs to be careful about who they get to do their work. They should contract with some people that are reliable because these local people here in Bainbridge aren't any good at all. They wouldn’t even talk to you.

My furnace wouldn't start. The tech was there not even 10 minutes and he knew exactly what was wrong. He fixed it and was right back out. AHS is the only thing out there that I know of that does stuff like that.

We're very happy with American Home Shield. When a contractor came and did the fall tune-up on the air conditioner which was free they noticed that some motor was bad in our air conditioner. They came back and fixed that. With American Home Shield, it's nice to know that if something goes wrong, it's gonna be covered, and for the most part, everything is covered. I liked the fact that they did the fall tune-up as a courtesy.

The AC was turning on, but no air was blowing through the unit. The techs took a week to come, but everything is good. However, a lot of American Home Shield's contractors take forever. So, AHS needs to have a better policy on that. They said, "We give them up to 10 days to get out to service your house." But that is a long time.

Our ceiling fans weren't working. The light was messed up on one of the ceiling fans and then for the other one, the fan was set at a certain speed. The tech was able to fix the light on one fan. For the other fan, he told us that we would need a brand-new fan. But he did show us a trick on how to cut the fan speed off until we can get the whole fan replaced. This particular claim went really well. But right now, we are having a difficult time with another claim.

The burners of our stovetop would all turn on when you turn on just one. The ticker noise kept on going even after the flame came out. The tech that came was very professional. There was an issue of missing parts the first time, so we had to schedule another appointment. But overall, it went okay. It was completely fixed in about a week. ​I was satisfied.

I had a couple of recent things with American Home Shield. The first claim did not go so well. The motor died on my ceiling fan and they were supposed to replace it, but I got a lot of runaround with them. The engineer that looked at the ceiling fan sent the report in to them. They were supposed to either issue me a similar ceiling fan, a plain white one, or compensate me for the ceiling fan based on what the engineer thought the worth of that fan would be. I got neither, so that is still open. I ended up buying another ceiling fan, so I'm sending the receipt back to them. But they said they're only gonna compensate me a certain amount of money. My ceiling fan was $300, but they're only gonna compensate me a third of that. That is not good. The latest incident was my HVACs went out, and I called them up. They subcontracted a company to come and replace my HVAC systems, and Bennett Air was fantastic.

I most recently had a washing machine claim. A little over a month ago, we started having problems with some of the control buttons. I called American Home Shield and they sent a technician out here. Initially, he couldn't find the problem because it worked fine when he was here. He told us to give it a couple of days then call him if it was still acting up. We called him, he came back out, and the problem presented itself to him but he couldn't get it to work either. He told us to let him do some research to see if they could get the part. He came back and said that the parts are no longer made and he couldn't them. That was when he contacted American Home Shield to say that the washer couldn't be repaired. Calvary Appliances Repair did a good job. The guy we talked to was Martin and he kept us informed. He gave us an update to say he submitted everything to American Home Shield.

I had a recent claim for my refrigerator. One of the GFIs was not working. The tech that AHS sent was great. However, it's a lot easier when I get somebody within the United States to speak to.

We love American Home Shield. They are quick and responsive. They get the job done. They are very easy and transparent with which should work. They have a suite of products and we cover a number of things around the house. I do computers for a living and their web pages where I need to go if I need service are very clear and to the point. If a dishwasher or a refrigerator goes down, it's so easy to pick out and describe the problem. We almost always get a serviceperson calling within the day, and it seems within the hour. The gentleman they often send out, Ali, is professional. He knows things and buries me with knowledge.

The faucets for the washer and dryer were leaking. The tech replaced a washer inside the nozzle and fixed the issue. It was 5 star, top-notch service. I even had a small leak on a side thing and he looked at that and it was an easy fix, too. He was great. If I call AHS again, I hope that same person comes back out.

I love American Home Shield and I have not had any problem with them for three years. The yearly premium could come down, but otherwise, I'm very happy. Whatever is covered under my plan is covered and it's $75. When my garbage disposal had an issue, the repair guy they sent was professional, prompt, on time, and very informative. He fixed it within five minutes.

Whenever I call and speak to the reps, I can't understand what they're saying. Home Shield employs a lot of people with very heavy accents and it's very difficult for me to relay my issues with them. For the most part, they're reading some sort of feedback to give me that they put up on a monitor and it's so obvious. When I asked them a question, they told me to standby, and they'd type in something, and then they were just reading it. I've actually hung up and tried to call back to get somebody different. Even if I get another person, I can't hear them, they're very hard to deal with, and they don't relate to what's going on. It's very frustrating when you have an issue and when you're dealing with somebody. It's no fault to them, that's just who they are, but that's just one thing.

For our recent claim with AHS, we had a toilet leak. Their claim process was easy and the plumbers fixed it.

I like American Home Shield. In case of any type of issue that might come up, it's always good to have a backup. They're a good backup, and I've been with them for years. When we had a leak in the ceiling, majority of the item got fixed and the techs were good. I'm still trying to figure out how to put the light back up in the ceiling though. Someone has to come back, cut a hole in the drywall in the ceiling and put the light back up.

My husband thought that when he called American Home Shield and requested that a plumber be sent out, that they put that order in and that they would send a plumber to our house. So, we had to go four more days without being able to take showers or flush the toilets. I kept telling him he needed to call. He finally got ahold of someone. They sent him a link and he was supposed to go to that link and request somebody to come. So, it was put off on him to do that part and he didn't understand that. So, that was his frustration, which made me mad because when I got home from work, I expected that the clog would be cleaned. And I had to go for more days without being able to use our water. It was two weeks of ongoing process. When the guys got here, they were wonderful. They resolved it, showed us what the problem was and what would need to happen in order to keep it from happening again.

I called in a service order and the rep talked to me and set it up for me. The repair guy came out the next day, took the filter out and drained some part of the system so the AC could kick back on. It was a simple fix. He explained that the filter was dirty and it was full. There was a safety thing to where the AC would click off, and it wouldn’t work. He told me to put a reminder to change my filter every two to three months. My overall experience with American Home Shield has been good, and it's affordable. I just pay the fee, have them service whatever is wrong, and they fix it.

Recently, we had an issue with our refrigerator. It wasn't cooling at all. They came in and changed the drains out, and then put some coolant back into the refrigerator. So far, it's been so good. The claim process of AHS has been simple. They usually get someone out pretty quickly. Having AHS saved me quite a bit of money, even though I'm paying for a monthly service. It's still, at the end of the day when you're buying a large appliance, it's covered it well. I've had a great experience with AHS.

American Home Shield is fantastic. I hope I never have to let them go. Recently, I called them on a Friday for a washer that didn't drain and a contractor was there on a Monday. The repairman came in and within 30 minutes, he had the washer up and running. He was professional and neat.

So far, so good. A contractor came out the other day and did an HVAC inspection. That was a complimentary deal.

The Sears tech came out the first time because the freezer and refrigerator weren't cold enough. He put some Freon and ordered a part. Then, he came back out two weeks later and took the part out of the box and it was kind of damaged. He didn't feel comfortable using it because it had been creased like it can leak. When we moved the refrigerator out, we noticed a puddle underneath the refrigerator, which I hadn't seen in all of my wood floors and it was very concerning. The drawer where the vegetables are had all water underneath it. He pulled something else out and there was another part that needed to be replaced.

The coil was out and the contractor replaced that. It just that it took a couple of days for an approval for them to first come, take a look, then go back, send the things to American Home Shield, American Home Shield doing an approval, and then they coming back and doing it. Though, I was lucky that the weather was not that bad that we needed the AC. If it was in the middle of the summer, it would have been very painful. Apart from that, everything was very smooth. Having a warranty makes sense. Otherwise, if I didn't have it, I would have paid out of pocket and it would have been a big expense.

I liked the level of coverage that American Home Shield offered. They offered things that the other ones didn't. I filed a claim online for both the dishwasher and the microwave. When the contractor came out to do the dishwasher, they repaired it but it didn't work. They came out again a week later, and the guy said, “Well, it can't be repaired. We're going to replace it.” So I put in for a replacement. The first time the replacement came out, my shut-off valve was not working so they couldn't install it. And the dishwasher that they originally would deliver was damaged so they sent a new one out. And when the guys came out with a new one, that was when they told me, “Oh, it's not gonna fit here” and that somebody would call me back to reschedule for it to fit. Those guys weren't very good.

My blower fan on my gas furnace broke. It took them a week to get the parts. But when they got the parts, they came up, took it apart and put it back together again. It's been working ever since real well. It’s just, it got cold that one weekend and we happen to be without heat. But other than that, they did a good job. The cost factor of AHS is great. They're reasonable. I don't use it that often, but when I need it, it's there.

My front bathroom was clogged up. From the time I went through the system and sent the claim, the techs were out there in two days. They hit me back and said that it was as soon as they could come out. The plumber that came out evaluated the situation. He said the pipes under it were rather old and needed replacing. He'd have to contact AHS and get approval. I heard back on Monday that it was approved. They came out on that Wednesday. The plumber was in and out in less than 30 minutes. He was polite, professional, and did what he had to do. I was really pleased.

The routine maintenance was good, except the company was a couple weeks behind after I scheduled it. It was right when the cold weather had hit. Overall, the claims process is simple. We had a few repetitive issues on another incident, but American Home Shield had finally gotten that taken care of. Being first time homeowners, having a home warranty really helped with peace of mind for us and that was why we wanted to get it initially.

My icemaker is supposed to sit level, and one side of it is disengaged. It was hanging down, and it wouldn’t work. The Hornet people had to get a part and I don’t know why AHS asks us to put the model and serial number. It doesn't seem to matter. The contractors always have to get a part. Apart from that, the Hornet people did good. They came back in a couple of days with the part, fixed the icemaker, and it's working.

The appliance was making a loud noise and then when trying to get the ice out, the ice wasn't dropping down. Gen Tech Appliances Repair came and fixed those and told us to wait 24 hours before the icemaker would make ice. We waited 24 hours and then 48 hours and there was no ice and it was still making an incredibly loud noise. The guy came back and the ice was then dropping down, but the noise could be heard in somebody else's apartment. He said it needed a part. He said that maybe the water filter was defective. But that was a brand new one that we bought online for that brand. Each trip got worse and worse. It was like the guy fixed one thing and another thing broke down. Maybe the problem was a little bit deeper than he was able to handle. But he didn't come back with an attitude and acted like it was not his fault. He came back and tried to fix the problem. Now I got a note that some parts were on order.

AHS gets their act together. One of the things I love about them is their follow-up in communication is usually the same day, within a couple of hours. We had preventative maintenance recently. The claim process at AHS was very easy. The home insurance through them has been very reassuring to me. However, it would be great to be advised of the potential warning signs, like hints, what to do, what to look for, things that you can do yourself to make sure that things don't go awry.

My washing machine and my microwave weren't working. I submitted a claim on the internet then I got an email rather quickly from AHS within 24 hours. Then, the techs came out but only one of the two repairs has been completed so far because they're waiting on a part. It was a rather painless and streamlined process, and I didn't have any heartburn about it.

I had a dishwasher having some issues. The American Home Shield website is pretty easy to navigate. So, if something breaks that is applicable, it takes a few minutes to file a ticket. Someone came over to fix the dishwasher and it has been working since.

The repair company was very good. Unfortunately, the tech had a motorcycle accident and got injured right after he worked for us and we needed for him to come back and check something. As soon as he recovered from that injury, he was here. He is a good tech. He was very professional, prompt, and did a great job. Overall, we're happy with American Home Shield's service. We've been very pleased with the things that have been taken care of and without a problem or delay. The only thing is, sometimes, they request that we use whoever they have contracted with and sometimes, those people are not available readily. Other than that, I cannot complain at all. I have told people about American Home Shield and that it's taken care of what we've needed.

They came and ended up putting new garbage disposal because it was messed up and defective. I've also had them out to fix my dishwasher and my icemaker. It's been good. However, I noticed lately it takes a while to get someone out to your house, but then I think it's because of everything that's been going on.

I had a fence put in. The people putting the fence in here hit the waterline. The fence guys fixed it. But they didn’t fix it right. So, we had to call a plumber. They came out. But it wasn’t part of the American Home Shield portion. We ended up fixing it. I paid the plumbing $400. But our water pressure was super low and they had also gotten dirt in the system. They came back out and fixed everything. All those things were clogged up. Everything’s good now. Everybody should have AHS.

My washer stopped spinning. When I first called in, the guy was so patient with me and he took the time to listen to what I'm saying. I appreciated that. He addressed the issue. The representative from Sears changed the agitator and the sprockets at the bottom to turn the agitator. We used the washer for two weeks and then it stopped again. I went online to try to use the app to have AHS come back and they charged me $100. I'm like, “Well, that's wrong because this is the same issue because it' not working. They just came out here.” So, I redid it and then I said it was a recall. I called AHS and they canceled both of the orders and the representative rescheduled Sears to come back out. But it's still showing in the bank that AHS hasn't replaced my $100 as of yet.

My broiler was not working, and my convection fan was acting up, and they were addressed good and quick. American Home Shield should continue to do a good job.

American Home Shield's call center is fine but I don't like getting people that are not American and that don't speak clear English. Also, I don't like having to pay a fee every time we have something that we need to fix. But it's better than having the contractor come out and do it without that. When All Brand came out, they were really good. Their timeliness and customer service were good. But American Home Shield sent out a company that stunk in customer service. The owner’s brother came out and he was very rude. He sat there and told us that our hot water heater was crap. He told us very negative things about what we have and then he said, “But we do sell this brand, and it's a really good brand.” This company was dropped for one thing but American Home Shield still uses them for their plumbing stuff.

The motor in my dishwasher went out. When it got taken apart, the door hinge broke so it would slam open. That was fixed fast. But I had to get transferred to a manager because there was some stuff from the prior one that they weren't sure if they would cover. In the end, I had to do the one deductible and they covered the entire fix. My service with American Home Shield is good and there is not a lot of out-of-pocket expense.

I've had American Home Shield for almost 30 years and we've met some good people as well as some people that were amazingly bad. During the ice storm, they sent a plumber who didn't repair anything, charged us, brought his kid with him, and made a sexual innuendo. He left my water running too. I called in and said, “These people are horrible,” but I still had to pay the co-pay, and I had to get somebody else to come. It was awful. AHS should have given me my $75 back because I had to call and pay for Benjamin Franklin's Plumbing and that cost me $300 just to get them to walk in my house. American Home Shield also sent some people out that attached wires in my AC and heat and it burned up my unit. We only use people they send out, and it wasn't taken care of properly. We got in a big fight, and we had to buy a new air conditioner, which cost us five grand.

I had a pool pump issue so I filed a claim and someone was in touch with me within a day. But there was a little bit of a wait until the contractor could come out and inspect the pool pump. Then, they had to do a replacement and there was a two-week wait on that but it is what it is. Everybody's having supply chain issues at the moment.

I had a malfunctioning vent on my stovetop. The tech that AHS sent was professional. He was very friendly and efficient. We had a good time. He did his job and did it well. He had to return because he had to get a part and the same when he came back. I have nothing but praises for the repair company also.

I don't feel real good about American Home Shield's service. Their customer service stinks. You can't understand most of the representatives. If you have something wrong in your house, you want to be able to understand them well enough to find out when they’re going to send someone out to get it fixed. From what I understand, they're in the Philippines, and they're not the nicest people when you get them on the phone. I've had one guy even hang up on me. When they send out the service tech that you want, the service from him is good. But they argue and argue and argue that they don't want to send that tech out. It's almost time for me to renew my warranty plan and I'm not sure I'm going to stay with American Home Shield. I'd really like for them to get their customer service back in the US where we can understand them.

We were not having any water pressure and everything from shower to faucet was really low. And sometimes, there was nothing coming out at all. But apparently, it was just a bad water regulator and from what I've read online, it needed to be changed every three to five years. The reps that AHS sent out were able to change that and now, we’ve got strong water pressure. We also got no problems since they've since changed that out. The techs were very professional, on time. and they reached out to me to give me a heads up that they were coming by.

I love American Home Shield’s service. Their efficiency in getting a contractor out here is beneficial. I find the copay and the annual membership are reasonable, considering we have an older house and a lot of things continue to break. I've had issues with some of the contractors and I have called American Home Shield back and said, “Do not send them out here. I want somebody different.” They have obliged. Watertight is the best. They get 5 stars from me. They came for a pool issue and they were competent, expedient and very kind. Who AHS is contracted with in terms of their service people is, unfortunately, a trial and error, but they just need to pay attention to the customer's feedback about who those service repair people are. Overall, my only objection is sometimes the calls are outsourced to another country. I want to keep everything in America.

I made a claim on an electric problem. The first thing was the outlet was not working on the left side of the house then the breakers kept tripping. The electrician came and figured out what it was. He was a very professional, friendly and nice guy. He went through everything he was gonna do and the problem here with my husband then he fixed it and we haven't had a problem since. Overall, American Home Shield is a good service. I recommended this company to the family across the street 'cause they're having problems with their company.

I filed a claim with AHS for my water heater because it was leaking slightly and the tech said I needed a new water heater. I asked him if it was covered and he said it was not up to code. He said he'd have to charge me separately for that or for whatever American Home Shield didn't cover. So, they came, fixed it, and it’s been fine since. I was also going to file a claim for my computer because it's not working well. I have the electronics package, so a couple of weeks ago, I called American Home Shield. But they said I should call Allstate for that. So, I called Allstate and they said they couldn't find my account. They said they needed proof of it, so I sent them the PDF contract. They said it doesn't say it on there, so I asked them to look up my account number. But they said they couldn't find me at all. I then called American Home Shield and they told me to just give them the number.

Our refrigerator and freezer were broken and the water stopped working. It was easy to get through to American Home Shield. I had to do the follow-up on the claim because the first people wanted to wait a week. I called and asked for somebody else. We got a second contractor and their guy was really good. He got us the parts and fixed the problem within the week. Having a home warranty is cheaper than trying to come up with the money for either service or for a new product when it's unexpected.

The kitchen sink faucet was loose from 20 years of use. A contractor made an appointment to service it an hour after I contacted American Home Shield. The next day, a tech came out and spent 45 minutes fixing the problem. It was well done.

I called AHS to tell them that I was having a problem with my air conditioning heating unit. The unit is in the garage and it was backing up and leaking all down in the floor. They scheduled the technician to come out. The part where the condensation stuff was supposed to be draining out was stopped up. The technician was able to clear that. He was also very, very nice. The water is not leaking into the garage anymore.

I only have to use AHS one time and it was okay. My garbage disposal was broken. The plumber came when he said he was going to be here. He was nice and got the job done pretty quickly.

American Home Shield has been phenomenal. There was no power to our garage door and we didn't know that it was covered. It was something that we had not asked about, but when we called them, they said it was. The technician came out and fixed it. He was phenomenal as well.

The kind of service that AHS offers makes your life a bit easier. Their website is easy to follow. The first time, when the contractor came, under the sink in the bathroom was leaking. And the bathroom upstairs was clogged. So, the contractor unplugged the tub and there was a little iron there. That one was loose and they told me it needed to be replaced. That's what they came to replace the second time. They were nice and professional, and they were quick too. Everything is perfect.

American Home Shield is not easy to work with. My refrigerator died at the beginning of the pandemic and they cashed me out for way too little money to purchase a replacement refrigerator. That was frustrating. Also, sometimes the quality of work hasn't been great. Recently, someone came out 'cause my disposal wasn't working and it turns out that they probably didn't need to come out. I had to pay $75 for no work to be done.

My experience with AHS has not been very good at all. The first issue I had was that my dishwasher was leaking, not drying the dishes and not cleaning up. I sent the request and it took AHS more than a week for the guy to respond to me. And then he came almost 10 days later. He said, “No, your machine is not fixable. It’s leaking. I will send the request with the American Home Shield to replace it.”

We're satisfied with American Home Shield's service. Generally, we have prompt service with the contractors and it's easy to contact customer service as needed. Recently, we had to have our furnace replaced. We had to cover the whole cost, which was not great but we had to get it done. I was hoping that Home Shield would have covered some of it, considering the history with all of the work orders we had put on it. Other than that, the contractor that we went with through them did a great job.

My humidifier was leaking. We were scheduled a week after he put it in. But the tech fixed it within an hour. He was super friendly and professional. He got the job done really quickly and was able to do a couple of things to help save us some money. He said, “If you have this piece, I don't need to go buy it.” And that could save us some money. So he was really helpful in that way. The tech was clever too. He was able to cut one of the cords and rebuilt it, because that's why the humidifier was leaking.

Having American Home Shield is a love-hate type of thing. Some things get done correctly, and some things are shoddy work. With our microwave, they had me do a virtual appointment. With that, they ordered a part then scheduled someone to come out, and the guy said, "This is the completely wrong part." I still haven't heard back for when that's going to get fixed. In the past, AHS had someone do the seal on the dishwasher twice, and it was still flooding out. I gave up with that and just tried to figure out how to fix it myself because they do just the bare minimum of anything. I didn't want to pay another $75 to have somebody come out as well.

I tried to file a claim via the website but it would not work. It kept giving me an error like, "Go ahead to schedule," and it would say that I would have to put in my credit card, but it wouldn't give me an option to update my card. But my card is on file. American Home Shield charges me every month. So, I end up having to call in order to make the claim.

Having a warranty is great because if something goes broken and they can fix it at a lower cost than replacing it, there's a benefit there. I used American Home Shield to have my AC and heater unit cleaned, and it was good. The tech was nice.

Lint clogged up our dryer. It started as a small problem a month and a half ago then it became an issue where the unit would not dry. We had to dry towels two or three times. We called American Home Shield, they responded immediately and we didn't have any issues.

I had a problem with my furnace. It wouldn't kick on. The fan would work but we couldn't get the heat to come out. The techs contacted me within 24 hours after I submitted the claim with AHS. The tech called me ahead of time and told me he was on his way. When he knocked on the door, I knew who it was. He was able to figure it out right away.

The first time we ever used AHS, we ended up getting a AC unit. That worked out really well for us. But then, I had some issues with my washing machine, where it ended up taking a week for the people to come out. When they came out, they couldn't fix it. They had to go back, tell American Home Shield what was going on. American Home Shield had to get the part and then send it to them. It ended up taking quite a while to get appliances fixed.

I dropped AHS because I could not stand the fact that every time I call customer service, I got connected to someone overseas. Their English was poor and it took me forever to speak to someone in America. AHS used to be really good but when people need customer service, they should be able to talk to somebody in the United States who speaks their language and there's not this big barrier between them. Other than that, the contractors were separate from American Home Shield and I wouldn't say they were great, but they were okay.

The dishwasher wasn't cleaning the dishes. The tech saw that whatever part that went out didn't allow the water to stay in the dishwasher. It would just come in and go out. The tech did a good job on it. I'm glad we have American Home Shield. We weren't happy with them last month. But we have only had one bad experience out of all these years.

The person doing the scheduling worked very good and the guy who came was a nice person. He checked all the things and explained them. American Home Shield supported this claim. In the past, I had a bad experience with HSA to replace an item. If anybody is having an issue with a claim, it should be rectified as early as possible.

The service provider did a good job changing my locks.

Our garbage disposal was clogged. When Prime Plumbing came out, it went perfectly. It was embarrassingly short ‘cause it was a pretty easily solved issue that I just didn't know how to do.

My garbage disposal stopped working. The techs came the same day and resolved the problem right away. With AHS, I don't have to call around looking for somebody to come out.

When we used AHS, it went very well. We were pleased. We're not out big expenses when we have a problem. With AHS, we just pay our service fee and they come fix it. They had us with two accounts for a while and they kept saying they couldn't process the payment. But they finally got that straightened out.

My dryer stopped working. I went online to AHS and was able to book up an appointment for the next day. A guy came out and that was a very big deal for me. I was super happy there. He knew his stuff and was very good at his job. Unfortunately, he did not have the needed part with him. He made logical suggestions that would save me time and trouble. He actually showed me how to fix the dryer and he helped me order the part off of Amazon. The part came in the next morning. The dryer has been fixed and it is working beautifully. I pay a lot of money each year for AHS. The deductible almost made the home warranty not worth it. But I like the peace of mind. When I needed them, I could call out and make a claim on my appliance. I didn't have to worry about it. It was a great experience and I was really pleased.

We like American Home Shield. We have an older home, so inevitably, something goes wrong throughout the year and we are usually able to recoup what we put into it. Recently, I had a problem with the garage door. The repair man was there first thing the next day after I put the claim in online and he took care of it right there.

Our oven stopped working. AHS responded within a day. The contractor was really prompt and they did a good job. We didn't have any issues after that.

When we bought a home 15 years ago, we had an American Home Shield warranty. Our washer went out after we moved in and we got a new one. It was awesome. They called me. I got it. We moved into this house and we've been here two months. It's super easy to request for service. For my first claim, For Him Services replaced the disposal, and that was done great. I have a second claim. I was in the kitchen two weeks ago and walked to the washer. I thought, “That sounds crazy.” I was watching it and it had six minutes and it completely shut off. We went through this whole process and it has been a nightmare.

Home Shield's customer service is cordial. They tell me who they are and explain. They ask me what my challenge is, I explain it to them, and they take care of it. The techs that I had were cordial too and they respected my household. They came in with their mask on and their booties on their feet to do what they need to do. They get the job done and they make suggestions that need to be done. The timeframe is very good when techs come but they have to travel so far. Maybe Home Shield could work out a contract with some people who live near. Other than that, I'd advise others to utilize Home Shield. The greatest part of it is if you do the maintenance that you're supposed to do when you're supposed to do them, you won't have serious challenges.

American Home Shield is so worth it. It's a great coverage to have for your home. When there was a leakage from the valve and the front of the toilet, their website was easy to use and it was really quick. They notified me that a contractor had been dispatched. It was a weekend so the contractor was gonna notify me once they were on their way, which they did. There were constant updates about it that it had been received and it was in process. The plumber explained the process to me while he was working on it, and he also explained what was needed. He had everything there. He replaced the valve, and that stopped the leak. It prevented a lot of future problems. For him to come out when they said he was gonna be there was great. Before I remembered that we had American Home Shield, I contacted a different plumber who postponed me three times.

The contractor fixed the heating issue with the furnace quickly. The heater is still working so they did what I was hoping that they would do. I was able to get my air conditioning fixed during my first year with American Home Shield so I decided to renew the policy and I have no complaints so far.

The claim process of AHS is easy. I just don't like how American Home Shield tries to get out of repairs or replacement that need to be made. Instead, they look for the bottom dollar and try to shortcut their way through fixing things. I've had problems with my seven-year-old pool pump and they replaced it with a 12-year-old refurbished pool pump. Then it went out within months. They tried to replace it again with another 10-year-old refurbished one rather than just doing the right thing and replacing it with a new unit. My AC unit is quite old and they just put a Band-Aid on that as well. But with the dishwasher and clothes dryer, they were good.

I had a couple of claims that I needed to make this year. American Home Shield was really difficult to deal with. It was a hassle to run back and forth between contractors. The first bad experience was when I had a plumbing leak. American Home Shield got a contractor out to repair it and they did a horrible job. They didn't fix the toilet leak. It was sloppy work and they left a mess. They walked out even before I even had a chance to go look at their work.

I went through American Home Shield's website and put a claim for a washer not draining. It would turn on, but when it got to the drain cycle, it would spin a little bit then throw a code on the machine. The contractor who came, Eagle Eye Appliance Repair, was amazing The technician seemed to be very knowledgeable about what he was doing. They're responsive to the claim itself. They were able to fit me in based off of what my needs were. Communication was good letting us know where we were at in the part requisition process.

AHS has been good so far. I like it. If I submitted a claim, the response was quick. The service provider usually contacted me quick and was out to the property within a day or two, and then the issue is resolved shortly after that. It's a very simple process. A contractor came out for the pool pump and it worked out well. I personally wouldn't be without AHS. There's a lot of expensive items in the house that frequently need repair and for the money I've spent with AHS, it's been totally worth it.

I've had a few claims and American Home Shield has come through with flying colors. It's just a little slow sometimes. Like now, I have a situation with my swimming pool and they got two parts. First part was wrong. They brought in another one. I'm trying to close it for the winter, but my motor went bad. And I still haven't heard anything. It has been almost a month and a half. I'm gonna call AHS and see what is going on. Other than that, I've had great experience with them. When your appliance goes out, AHS is just like an insurance. You're covered. And that's great that you can either get it fixed, or if it's unrepairable they do replace it. It's just some of the people that do the work for them. They're probably stretched right now because of the COVID situation. They're understaffed.

The control panel on the unit was out, and the contractor was able to replace it in the same visit. So they did a great job. I used American Home Shield's online service to send in the claim and it was extremely easy to do.

The contractor supposedly fixed the heater a month or so ago. When it got cold again and I needed the heater, it didn't work. So I called and made another claim. The tech said the control panel was bad and he had to order a part. He put it on and since then, no problem. The claim process could be better. When I call, I have a hard time understanding. If I can't understand, they gotta repeat it. Then they get an attitude because I tell them to repeat themselves over and over. I hate that AHS went that route.

My leaking refrigerator was fixed within three days. The contractor is very good. They respond very fast and they're knowledgeable. And usually, we don't have to call them back for anything.

AHS has been terrible. They sent out the tech for my dryer and he said that the heater element went bad. So, he said that he was going to put in a request to tell them about it. He was a very nice man and he came that very day to check it out because I told him I was desperate. So as far as that, I'm just waiting to see what they're going to give me so I can put it towards the dryer. But it's been two weeks now and they never notified me to tell me that they didn't move forward to send me a check. I called and they said they’re sorry that they dropped the ball and they were going to get right on it. But I haven't heard from them since. Their telephone thing is ridiculous because it would tell me to hold on and that they'd be ready in 10 minutes. I'm also not happy with their process is to get back to get back to the customer and tell them what are they going to do. It was a no brainer.

Water was leaking from underneath my unit, and it sits on those pedestals. I had no idea where the water was coming from and called American Home Shield. They sent me an email on who would be calling me and where I could expect a phone call from. They got in touch with Southern Appliance, and they gave me a call and let me know what day they were coming out. They did exactly what they said they were gonna do. When they first came out, they didn't have the part they needed for it and had to order it. Once it was ordered, they called me back and reset another day to come out and fix the unit. I was pleased with those guys and with American Home Shield. What they've done so far was good, and my wife’s girlfriend is going to join as well.

The door on my microwave was malfunctioning. I went to the AHS webpage and filled in my service request. American Home Shield responded on the same day via email. The company that was going to undertake the service request responded in about 48 hours. The problem was fixed within a week. Also, the food disposal unit was stuck, and it wasn’t running. I went through the same process with AHS and it was resolved within a week.

My washer was old so they replaced it. The process was awesome. I had to pay a little bit, only because I chose the washer that I wanted. I really liked that they give you an option. I'm glad I have AHS. I feel a comfort knowing that they will take care of whatever needs to be taken care of.

The heating and air conditioning came out in the bathroom that was connected to the bedroom, but there was no air or heat coming out in one of my offside bedrooms. Someone came out in August for a claim we had and they did nothing. The tech went up in the attic, came back, and told me they didn't do that kind of work. I said, "You need to write American Home Shield and let them know so they can get another person out here to work on it." I looked in my file on my online account and they showed that the work had been completed.

Someone came out and fixed the dryer. He put a part in there. But when I went to put my clothes in the dryer, it still would not work. I did a request for a technician to come back and one is supposed to come out next week. That aside, everything is good even though I don't like that American Home Shield's fee went up to 100.

We were doing some remodeling in the house and I noticed that it didn't feel as cool as it had been. The central air had an issue, so we had a service person come on out from Max Cool Air Conditioning. He stayed with it until they diagnosed the issue, which was a leak in one of the copper lines and let all the Freon escape. Unbeknownst, it became dry and it kept on trying to cool. It caused the compressor to go out. The service person fixed the leak in one of the copper lines and put some gas in it. However, the unit still wasn't able to get it to kick in, so they had to submit for a compressor. It was approved within 24 hours then they came out the next day and installed it. They were professionals, and everything's been fine since. I hated it that I had to make a claim within a month of having the policy, but American Home Shield was great. They responded, took care of the issue and everyone was happy.

The hot water heater burst. Pamela’s Plumbing came out and they fixed it. They did what they were supposed to do.

There was a leakage in my kitchen sink. I spoke with somebody in Home Shield and they helped me out to schedule the appointment. A plumber came, I told him the issue and he replaced a part. Everything is good now. I would recommend Home Shield.

AHS has been good. TWC was fine when they came for my recent claim. The guy did a very good job. I had a problem with my doorbell and my bathroom electrical outlet. In the bathroom, they didn't have to really do anything because they said there wasn't anything wrong with it. With the doorbell, they had to replace something in the basement. The tech was very nice, good and pleasant.

Last year, my smoke alarms went out and I turned my claim in to AHS. They got somebody right out to fix it, but I waited a couple of weeks and nobody showed. I finally called them and they said that that company doesn't come out here. But nobody told me a thing about it. The rep said that she'd reschedule somebody else and she sent me the thing in the email. I looked at it and I called a company in Portland. They said they don't go out here either and that they didn't know why AHS was bothering them with my claim. In the end, I paid to have the repairs done myself out of my own pocket because they were smoke alarms.

American Home Shield is excellent. When my heater didn’t come on, they had someone repair it. AHS does what I ask, and I will continue to keep it.

We've had them American Home Shield not just for this house, but also for the previous one, and we've been extremely satisfied. I understand American Home Shield's business model and it works. They make most their money on referral. They don't make a whole lot of money off of selling the home warranty policy. The best thing for us is that it ensures that we get a good company to do the work. One of the things I've discovered is the people that do the work through American Home Shield are really good people. In fact, I just had a garbage disposal installed by a plumbing company and they were great.

I had a leak in a pipe that I couldn't find and the tech couldn't find it first, but he ended up finding it. It was a pinhole leak in a copper pipe and he repaired it. He was really, really great. He was really professional and nice. It was a good experience. I really like what American Home Shield covers. They cover an array of things, and leaks are the main thing. We only had trouble once when we needed an electrician and American Home Shield couldn't find one. So they asked us to find one ourselves, which we never got around to doing that. Because we don't know any electricians and that was why we called them. I also had some trouble with the furnace. American Home Shield advertised that if something breaks, they will fix it. So my furnace broke and then they wanted me to pay around $3,000. It was a ridiculous amount of money to fix it. But I talked to someone and we got it cleared up.

Our furnace wasn't working. I did the initial request and paid my $100. Then I made an appointment and it was about approximately a week to get the contractor to be able to come out which, especially in our area, was really good. We just had a slight miscommunication on who was calling who to confirm the time. But it all worked out great because I was going home for lunch anyway. They said they were on their way and I was only 10 minutes away from work.

The garbage disposal was leaking. It needed to be replaced. Everything was fine with AHS' website when I submitted a claim for it. Someone responded to me the next day. But it wasn't fixed in one day. I gotta call back to schedule. But everything's fine since the repair.

I had toilet issues, and they were addressed well. Weekend availability would be the only thing that I would suggest. We had them for another issue, and we've had to wait over the weekend.

I don't agree with some of American Home Shield's decisions. I don't know who could fix the problem. But the contractor came and fixed a leak under the sink.

We had a claim for our garbage disposal. The tech repaired it and got it running beautifully. He provided a wonderful service and he was a very nice man. I was very pleased.

I have a home warranty with American Home Shield. My Stove/Range large burner started shooting flames and stating on high temperature in October of 2020. I put in a service repair. Paid the $100 service fee and Sears Appliance came out. After two months wait some repairs were done. In June of 2021 the same large burner started shooting flames and remaining on, on high temperature no matter how I try to turn it off. The oven also stopped working. I called and reported this to American Home Sheild. I was told that the service contract with Sears has been closed. I was told that I would have to open a new service contract and pay another $100 service fee for a new contractor to come out. I did this.

We were told by a friend to get American Home Shield. I tried to file a claim with them, but they denied it after I paid the $100 to have a service guy come out. The guy who came out to do the service never even checked my system. He said to tell American Home Shield that it was going to be more than it actually cost to fix it and that I wanted to reroute it.

I was disappointed in the first call that we had out. It was supposed to have been for a “tune-up,” and the guy that American Home Shield sent should have found the problem. We had to pay $75 for this supposed tune-up and he didn't even do anything. Our heater completely went out and something was wrong with the circuit board, so the motor was running for hours. In order to make it stop, we had to unplug the unit.

Everything was good when I submitted a claim with AHS. They addressed the problem a couple of times until they realized that the washer couldn't be fixed. They replaced it.

We had the refrigerator water dispenser stopped working. So, the pad needed to be replaced. Then, on the hood over our cooktop, the light stopped working on one of the switches. The company that came out through American Home Shield seemed very professional and they had to come a few times because the parts weren't quite right, but they seem to work until they got the job done. Now, they did not fix my hood. I'm not sure what happened, but they weren't able to get the light to work.

My washer was throwing out something black and we thought it was oil. But it turned out that the inside of the washer and around the drum were really dirty. So the tech assured us to clean it really well and it should be fine. So it was more like a lesson learned kind of experience versus him has actually fixing anything. But it was still worth the $100 I paid for the tech to come out. I took the washer apart and cleaned it out. He showed me how to do it. And we have not had any issues with the staining of the clothes. We've also been able to wash the clothes over and get most of the stains out of the other clothing.

I called American Home Shield and told them that the water heater wasn't working. The process was very easy and they told me who was coming out. When the tech came, he took care of the problem. He said that there was a bunch of cracks on the there and he did what he had to do. I was very happy with the service and all in all, I love American Shield. At first I was kind of shaky about dealing with them but I tell people about them and I appreciate them so much. Being a single parent and trying to do things in my house alone, I can't really give them enough stars. And because I’m so grateful, I wish they had more things they can insure. But they don't. Despite that, when I was having some other issues, it took a while for them to figure it out and I was frustrated, but I didn't give up and the work still got done.

The hot water tank was leaking. I phoned AHS up, told them that we've got a problem and they took it from there. The tech that came out was very good. He took the old unit away and put the new one in. Everything's working. We have hot water.

I did a claim for my cooktop and everything was good.

Koalafied Heating & Air came out to fix the furnace as the blower motor was not working. The tech found out what it was and he went back to get the part. He came back the next day, put the part in, and he accommodated us when we were available. When I talked to him on the phone, he seemed very professional. I'm a big fan of the AHS warranty in general and we haven't had any issues with it. It's nice to know that it gives peace of mind if something happens. We've had some other issues before and they came out and fixed it. We pay the service fee and then if we didn't have that, then we have to pay more than that service fee, and it could be hard financially.

Every time we went to the thermostat, it would say our system is cutting on, but we wouldn't hear or feel anything. Cole from Accent Air went to the attic and checked our heating out. He fixed the problem pretty quickly and let me know what was going on. He was really thorough and he did a good job. He gave me a few tips here and there for the off-season and what to do.

Everything worked out well with my recent claim with AHS. The plumber solved the problem. He said that the garbage disposal was really loose and that was leaking. I had no leak after that. I would definitely refer others to give AHS a shot because I haven't had any issues with anybody that's come out, so I've been satisfied. If there's an issue, I have someone to call and not have to worry about going through the phonebook and trying to look up someone to see if they're a 5- star. I could just call American Home Shield and they take care all that. I feel very secure.

I had something on my commode that need to be repaired. I replaced the little ball that goes up and down before, but this one was totally different. I called American Home Shield and let a contractor come since I’m paying for the home warranty monthly anyways. The tech had the parts in his vehicle and it didn't take him five minutes to fix the problem.

I called American Home Shield for my air conditioner. I had this pest control company put some mesh around on the back for some rooms when getting in the house and they put some in on the pipes, so that was a legitimate complaint for the contractor. I chiseled it out and got it all cleared. Then the thermostat wire was broken. The tech said that one of the rodents evidently ate one of the wires, so that was a pre-existing condition and he couldn’t fix it, which wasn’t true because I started the program on September 11th and it wasn't until the middle of October that my air conditioning broke down. I wasn't too happy about that.

A fridge wasn't working and AHS took care of it. But I'd like to see them give the option for replacements instead of repairs.

They've been reliable and responsive. I had a furnace and a washing machine break in the last couple of weeks. Both of them broke a day apart and they sent technicians to replace the things and try to fix them. However, they use an overseas customer service company to handle calls and sometimes, it's a bit hard to understand folks on the other end of the phone. But I'd recommend AHS. They're good. I'm happy with them.

The techs were on time and very professional. They replaced my garbage disposal and everything was fine.

We've had American Home Shield for a long time. The service of AHS has been very good. Their claims process has been very easy. The benefit of having them is if something breaks, they come out quickly and it's usually resolved. We pay a $75 service call and that's it. It's efficient and cost-effective.

American Home Shield seems pretty convenient. We've had a couple little things that needed repair that we were able to get service on pretty quickly. Recently, the drain broke on the washing machine. It's doing it again so I need to call the guy back out. He said that it may not have fixed it so just to call him if there was an issue. But as far as American Home Shield, they got him out quickly so I'm happy with that service. The contractor contacted me that afternoon after I submitted the claim that morning.

I am totally unsatisfied with AHS. First of all, I asked them to come out and do a dishwasher that does not clean my dishes. I've proved that to them by washing them and showing them that the grease was still on them. I paid $75 for that. They looked at it and did something that made it still not clean any of the dishes on the top rack. AHS got another person to come out. He said it probably needs a part or a new dishwasher.

There was a leak on the roof. The tech came by and saw the problem. Then he had another job to work on, so he just said he'd be back at a later day. He came back three days later and fixed it. I had another claim about a small leak, and the plumber didn't really do anything about it. But that was more of the plumber’s fault than American Home Shield’s fault.

The dryer had issues. We submitted a service request and the contractor came and fixed it. It took them at least two to three hours. They were professional.

The service of AHS has been fine. I’ve been happy with the service so far. My recent claim was for my washer and dryer. My dryer wasn't drying right. They got a part for it. They came and set it up. It took a little while to get the part. But he said, the parts for the washer were so expensive that it would be easier for him to just replace it. I just went ahead and went to Lowe's and picked one out, and then they reimbursed me. Baskett's Repair was the one that I had here working on anything and they’re always really great whenever I have a problem.

American Home Shield has been excellent, and their service comes in handy. I had my heater done, and I had some plumbing issues. I also have my heat inspection annually, which is a blessing. My service this time was impeccable, and I have now found somebody who is the most professionally presented person I've seen in a long time.

We had our whole furnace replaced, and our washer and dryer worked on at the same time. Everybody was great about it. As far as American Home Shield goes, they were right on it and they sent technicians out right away. Everything was good. The technicians were very pleased with how long and fast things went along. It was just a short period of time. We only had to pay $750 towards the furnace. The guy that worked on the washer and dryer has to come back. But we didn't have to pay the $100 again because it was within a week that the washer and dryer were still making noises. So, he's gonna be here on Monday on his own.

It's a better deal to be insured than to be having to bear a $2,000 water heater. Recently, Price Right Plumbing came for the water heater. The pipe leaked. The plumber checked everything on it said everything was fine. He was very polite and apologized that he couldn't figure out where the leak is coming from. He was there to look at the water heater and it would have had to be another ticket in for a water leak.

The tech from Appliance Solutions was very professional and nice. My dishwasher was not draining and the start button was not working all the time too. So, the guy unplugged the drain and got that all taken care of. Then, he ordered a new panel but it turns out the company didn't have it. So American Home Shield has to send me a new dishwasher instead.

The tech that came for my dishwasher did very well. He was a very nice guy and he fixed it with no problems. He knew exactly what was wrong with it. He took care of it. The person before them that worked on my refrigerator was not good though. He was out here three times. Finally, I requested somebody else to come. Sometimes I get people that come here and I pay the $75 and they can't do anything. Then I'm just out $75. They should let us know ahead of time and not charge unless they actually do something. That's very frustrating when someone says, "That's not our problem. We don't cover that because it's hit by lightning or something."

The repair man fixed the switch and the person that was in the house was happy with American Home Shield's services. I'm very happy as well.

American Home Shield works. I called, asked for service, and they got a technician out. Their reps were helpful and my furnace is working now.

I've been with American Home Shield for 35 years and in the last four years, it has been bad. I'm dissatisfied with them. They are fast to take our co-pay, but they are not fast getting the contractors out to us. When the dryer vent went out, they wanted to do a video feedback to talk to me about the dryer vent. I just wanted the heat element fixed. Also, my sewer got blocked and they could only do what is under the house. They don't go to the street. So, they sent a guy out, he tried to get me to buy $10,000 for the sewer repair. I called the Sewer District in our location and they said I had a block from one net to another, and I ended up paying $1,200.

I called American Home Shield for a tune-up. Technicians came and they found that my heater needed a repair. They took care of that very fast. So far, good. I don't have to worry because I have American Home Shield. The next time I have a problem, it will be taken care of.