American Home Shield Reviews

I had three toilets that were running, so the tech that AHS sent out changed some component inside of the toilets. He was wonderful and perfect. Everything is working fine now. I would also use AHS again. But when I made the claim, I put it through the internet and I didn't talk to anybody.

I’m having so many problems with American Home Shield and these vendors that came to my home starting on January 11. The first plumber that came caused all these horrible things in my house. They vandalized and demolished it and I cannot get my furniture from the second party that took them out in the first place. My house is still a mess and the matter is still unresolved.

The contractor handled the claim very professionally. They tried to come out that day at noon but I had an appointment. They came out that afternoon and it took them like 45 minutes to fix the thermostat that was not working properly. They even checked the unit itself and did everything. It ended up being that they had to replace the thermostat. The only thing was I had to file a different claim prior for my hot water heater and I did have an issue. The repair part was great but when I called it in, the lady with American Home Shield that called me back to schedule it said, “I need three dates that you’ll be available.” I said, "That's a problem because of when I work. Can I just tell you one day?" She said she had to have three dates. She wasn't the most pleasant.

So far, my experience with AHS has been good. I know a lot of skeptics out there have bad experience with a lot of different companies but I haven’t experienced that yet. I had a 27-year-old gas heater for the pool and it was falling apart. I asked Aaron Pools to come over and remove it. The guy was by himself so he had to go back and find a second person. He called back within an hour saying he found somebody and they’d be out within the hour. They took it out and cleaned up the whole area. They were very nice and fairly quick.

For the heating, my experience with American Home Shield was good. But for the stove, it's not been really good. It took a while to fix the stove so I was not happy. I call American Home Shield for my claims all the time. I'm on the road all the time, so I find it easy just to call. As far as the heating, the contractors are good. But when they order the parts, then it comes in broken, so they're having to change the parts. The guys that have been here have been good but the problem was with the parts. The package was not good. They send in the parts in a plastic bag and those are very sensitive. It ended up broken. The heater has been working good. They came twice. The second time, they did a good job with the heater.

The tech was super awesome. He was very conscious of COVID. American Home Shield's service was awesome. I'd recommend them for sure.

I needed the service for the heating expedited and when I spoke to someone from American Home Shield on Sunday, they said that they were going to reach out to the company and that the company said they will be there by 5:00. But nobody came and I never got a call to say that anybody wasn't coming. So, I called AHS back on Monday. I was very upset and I wasn't happy with that situation. But AHS went through another company which came on Monday. The tech was a nice, young man and the repair went well.

American Home Shield has been good but it's more costly than I expected. It gives me peace of mind because I go on a lot of travels, so it's just my wife at home. If something comes up and I'm not around to look at it, she can set up an appointment, somebody will come and look at it. When the contractor showed up for the furnace originally, they said that the control board had shorted out. So they ordered one and replaced that but the problem still existed. So they came back out and that was when they found a relay pack that was bad. First, they tried to replace that by ordering it but it was not made anymore. Then they tried the whole blower but that was not made anymore. So the next is to replace the whole thing and we're scheduled for Thursday.

Updated on 02/12/2021: I wrote a review on how American Home Shield are are crooks. Somebody responded and said they would like to resolve the problem. He was a liar because I left him my number and he has yet to call me back. He only wrote under my review to make everyone think he wanted to resolve the issue. They know exactly what they are doing and that’s why Carolina One dropped them because of how they kept ripping people off.

One of the fan motors in my air conditioner went out. I called American Home Shield up. They assigned the person who came out the same day. I did the claim at night. He came out the next day. They said he would be late, and they kept updating me throughout the day, which was great. He came at night, and he said “Hey, this is what's got to be replaced.” He did a temporary fix to get me going. He said, “We might be a day for the part.” He called me 10:00 in the morning, say he's got a part and he'll be here in a half hour, and it was fixed by 11am the next day. He was professional, quick and wore a mask. I use American Home Shield all the time. I like them.

I'm a young single mom in her first house. It's a three-year old house and I had it built. I knew I was going to be having a new set of expenses. Once those new home warranty things were off and they become limited warranty on parts, not labor, I knew that I needed to be able to have a dependable plan for when something happens to one of my appliances or a garage door opener. I needed to make sure that my daughter and I can be safe and get whatever we need fixed, and then for me not to go broke over it. I really looked into it and the reviews and I chose American Home Shield because the deductibles are reasonable.

As soon as the guy from the first company came in the door, he started evaluating stuff and kept saying, "The only problem is if it's covered." He didn't even have a snake to even try to unclog it. Then they would charge me 740 something dollars because they gotta rent a snake to come back out to my house. He called AHS saying it's roots in it, and this and this, and so AHS wouldn't pay for it. He told me to call the city and ask them to get the camera first, to see where the roots are at, because that was not my fault. Then I could call them back out and they would charge me just to dig. He also said that when the city comes out and shows me, I've got to point and make a mark where it's at and make them do the digging as it would be cheaper on me. If they do the camera, it would have been 400 or something. But at least that company came out and helped me out.

My dryer wasn’t heating on all cycles. A tech got there when he said he would. Even though I had that four-hour window, he still called me and said he was en route and he told me how long it would be before he got there. He was extremely nice and professional. He knew what the problem was once he looked at the dryer. It turned out that a plug wasn’t plugged all the way. He really didn't have a lot to do but he double-checked everything like the settings. He cleaned it out. Everything's working fine now.

My Tek Services came out. It was regarding a dishwasher that wasn't working properly. I called American Home Shield to file the claim. The process was very easy. They are absolutely amazing. They understand high-end appliances. They're very professional and they always keep the client informed. The biggest issue we have with American Home Shield is that they don't really replace things, they repair them. Their service is a little bit misleading. If a heating and air system goes out, they're probably not gonna replace it.

My recent claim was to replace my thermostat that wasn't working on my heating unit and I was real pleased with Southern Comfort. They were really good. They were coming from out of town and I thought, “Why aren’t they using somebody close,” but the guy was very courteous and prompt. He got it taken care of.

Eric was the last one who gave us repairs. He did the AC and he was on point according to scheduled time. He did a phenomenal job and the problem was solved. I love American Home Shield. They're pretty much up to par with what needs to be done.

The icemaker from the fridge was leaking and the repair guy fixed the line that connects the fridge to the pipe. I was surprised that it was very easy submitting the claim to American Home Shield. The person that I talked to explained everything good to me. I was not on hold for too long and the process was very fast. I was very pleased. I called and told them what my problem was and then, within 24 hours, they sent one of the contractors who responded to me very soon too.

The company that AHS sent out didn't have the part and I had to wait. It took a long time and it could have been because of the virus and everybody says that. But as far as anything else, it's hard saying anything negative about AHS and I don’t have a complaint. But I would suggest for them to bring their customer service back to the United States. They have an overseas phone service and sometimes I would have a little issue speaking with them.

American Home Shield sent Days Appliance Repair out to do some work. Dave was cool, but we still have problems. He came out. He looked at it. It took forever for them to come back. It's like a 1990 stove that still doesn't cook right. He fixed the dishwasher but where you put the soap in don’t close now. Then, the refrigerator couldn't be fixed. Dave only had so many ways he can do things. It's up to Home Shield. It’s really not his fault, but Home Shield’s.

I had to have the refrigerator turned all the way up in order for the freezer to freeze. I called American Home Shield and they took care of it. The contractor already brought the part and replaced it. My refrigerator has been functioning fine. But when submitting a claim, it's difficult getting through. You're on hold for a long time. Also, things could be done faster. My stove needed to be replaced, and that has taken about two months. It took a long time for them to send somebody. I'm supposed to get the replacement on Friday. But everything has been two to three months before things are replaced.

I've never had a problem with American Home Shield. They do excellent work. Several years ago, my water heater died. They came and replaced it, and everything was fine. Recently, our garbage disposal wouldn't work, so I called them. They contacted the repair company and I got an email from Air Pro that everything was set up. I also got an email from American Home Shield confirming everything. They made the appointment for the following Monday.

My washing machine broke down. It was leaking and it wasn't spinning anymore. Sears came and said that they couldn't fix it. Now, somebody is here installing one in. He is great. Everything was very good. We're very happy with American Home Shield.

My recent claim experience with AHS was amazing. I like the tech. He came to fix the heater. When he left, I realized that the temperature was not changing. So I called him back and then he told me that I had to submit another order for him to come back and see the thermostat. He came back the day after. He fixed it because the thermostat was not working, so he replaced that also. Now the heater's working. The AC broke down one time. The guy who came said that it was the pump. He took it out and then it took almost a week to come back and fix it. I told my friend and my sister about AHS, that they should look into it. It's better to have it than be sorry.

I've had AHS probably two years and I've had to do three claims so far. I've had all good experience. They're easy to deal with. Recently, I had to call them on Wednesday or Thursday and they were able to get somebody out the next day. The person who came to me was Joe. I liked him. He was very personable and he explained everything.

I submitted a claim with AHS because my fridge wasn’t working and then Alfa Appliances did a virtual inspection. They had decided that they couldn't fix it and it was a preexisting condition. But then they had to revisit it again and then they fixed it. It took them a while, but then they were able to fix it, including my icemaker, which they replaced. Overall, they did a good job. American Home Shield was very diligent. Kudos to Patricia. She was very good, very professional and she helped me a lot. I'm very happy with American Home Shield.

Submitting a claim was okay, but the reps on the phone didn't know exactly what I was talking about. It was like a language barrier. When I called for the heater thing, they asked me if it's the furnace, and I said we don’t have furnaces in Texas. They also asked if it's the boiler, and I got so frustrated with them. They finally got it when I told them the HVAC system. But they didn't know about that. The issue was on the relay switch. They're supposed to turn it back on, and it needed to be replaced. The last people that Home Shield sent were very timely, professional, and got the job done quickly.

The heating element in our dryer was out and the tech fixed it. With AHS, I like that I can just pay a copay and somebody comes out and fixes what I need.

Our heater wasn't heating up at all. When we turned the heater on, cold air was coming out. The claim submission with American Home Shield was pretty smooth. It took me about five minutes to do it. Their website is very user friendly and it provides every step you need to take before you submit. Then it said they'd reach out within 24 hours and they made an initial contact to set up an appointment. The contractor came out and got it taken care of. My heater was up and running very quickly. It was phenomenal. I live in Nebraska, so it can be freezing cold right now. The repair has worked out perfectly and my heater has been working better than new. I was very pleased with American Home Shield.

All my dealings with AHS have been very normal. It's the service one expects. My most recent claim was when the motherboard of my range was defective and it was affecting the oven function. Yakima Appliance went ahead and replaced it.

I'm happy with AHS. I get good service from them. I like the fact that I can budget my cost for repairs. When their contractors had come out, they had consistently only charged me the service fee to get the repairs done. I don't feel like I've been ripped off at all. It's gone up over the years but that's not a big deal and the repairs are completely done. The companies they have contracts with hire professional people because I've never been bothered by the people in my home. I had a couple of issues recently. One was an icemaker and one was a washing machine. The technician diagnosed that there wasn't anything wrong with the washing machine and it is true. For the icemaker, that was the second time they'd come out to try to repair it and it's still not working.

My sockets weren't working and I had an appliance that was out. The initial appointment was scheduled within a week. The electrician reset things and then the sockets started working. He was super nice and very informative about how to look after stuff.

The freezer was not working. I sent in a claim with AHS and it was very easy and quick. Then, a tech came out and he was very professional. He figured it out pretty quickly and got it resolved that day. This was the third claim I've had with AHS. The first one was for a pipe that broke at the pool and my experience with that was very good. The other one was for the element in my oven that broke and the techs who came out fixed it. That experience was wonderful as well.

The guy who came out for our plumbing claim was good. The toilet was leaking and it was fixed. Then the shower was leaking behind the wall. I thought it was plumbing behind the wall leaking but it wasn't. So I fixed it myself. It just needed to be caulked and the shower had a crack in it and water was spraying and getting behind the tile. But AHS doesn't replace showerheads. It wasn't the guy's fault and it wasn't a big deal.

The process of doing a claim online to American Home Shield is very easy. Sometimes, to get an actual appointment for a company to come out takes a while. But I understand that. They're busy. In a perfect world, they’d come out like today and get our hot water going again. I understand it takes a couple days. But I think the process went well.

ASAP Plumbing Services came out, assessed the situation and fixed the sink that was leaking. They were very professional and did an outstanding job.

Fast Response Heating came out for the defrost board on our AC that was frozen. They were so helpful. I didn't understand what wasn't working and the tech sat down and explained it to me really well like he was talking to a fifth-grader. I was thankful for him 'cause I always felt kind of out of my depth and I wanted to understand better as a homeowner. He gave me intro into how the AC system works so now I feel much more confident in my knowledge of how our system works. He replaced the defrost board and it's been perfect. AHS is great. They got back to me so fast and I was surprised. They were all super professional and the service was impeccable. I know that if I ever have any problems, I don't dread having to deal with it because I know that everyone will get back to me. It'll be professional and easy which is a big relief.

I called American Home Shield to submit a claim and it was pretty seamless. United Air Temp came over last week to repair my heater. It was just making a lot of noise. I was up on the terrace door and I could hear the heater cranking up whenever it was starting to heat the house. The service that was provided by United Air Temp was excellent. The tech was really good. So far, our experience with AHS has been good. We switched over from Sears Home Warranty and so far, we’ve been happy with AHS.

I had a little trouble with my washer. The water was all over the place. I called and made a complaint. AHS told me the information. I called the appliance place and told them what's going on, I've got my confirmation number, and I needed help. I knew I was supposed to wait 24 to 48 hours. I drive for a living. They made the appointment on Thursday between 3:00 and 6:00. The gentleman called me a little after 2:00 asking if he could come in 15 minutes. I told him to give me 30, 35 minutes. I was on my way home. Then he was already in the house because my husband was there. The man was extremely informative and concerned about how the washer itself was put together. American Home Shield then sent me an email that Friday afternoon saying they were replacing it.

The tub in the guestroom wasn’t draining at all. I went to the American Home Shield website on my phone and was able to put in a request. It was pretty easy to do but some of the issues they have listed on the website are a bit vague. I realize they can't list every single problem that might happen but some of them seemed a little bit weirdly worded to me. Within an hour after I put in the ticket for the tub, the contracting company called me. I was surprised at how quickly they called. Then the guy came out the next day and fixed it lickety-split. It was really good.

We had a blower motor go out on our heater on one of our units. Atchley Air was very timely getting here, diagnosing it and getting it repaired all on the same day.

The faucets were leaking. American Home Shield got with me on time and got somebody out here to fix it pretty quickly. The contractor was very professional. They gave me the right time when they were gonna be back and do everything. They did one in one day, and the other one took about a week. It's working pretty good now.

McClerklin's Electrical Service was very professional. They arrived on time. Even though a part had to be ordered and there was an extended period of time, they were still in touch with me and kept me involved in the process as far as what was going on with them searching for the part and at the point that they found the part and ordered it. So, I wasn't waiting those two weeks in the blind. I appreciated that part of it. They came back and the service was great. They expedited it and the technician was just as professional as the first. For my friends that are women who live alone, just like I do, I felt very comfortable with the technician inside my residence.

The electricity wasn't working in my son's room and the master bedroom. It was pretty simple and straightforward to submit the claim. The electrician came to my house and embarrassed me in a joking way. He just had to go to the electric box and switch something that I overlooked. So, we laughed about it. He was good and he explained certain things. I avoided getting American Home Shield for quite some time because I wasn't sure about how it worked. But a lot of people who have it had said how simple it was, so I decided to get it and it worked out.

American Home Shield sent A-US Air Conditioning of Texas for our air conditioning issue. The technicians came and they were in the attic and they were fixing the coils. My husband was here that day. I had to leave. But when I left, they were upstairs fixing the coils. They came down, went to finish it and it wasn't turning on. So they said they were going to call one of their other technicians to come by. The gentleman came back later and said that the Freon needed to be topped off. A wire was loose in the connection to the thermostat. Once he did that, it kicked on. The AC seems to be fine. We have noticed that now when it kicks on though, it kicks on hard. The return vent is right outside our door. Every time it kicks on, it kicks on to where we wake up.

I lost heat and the tech got in there and we found out that it tripped the switch. So he showed me how to trip it again if it did it again. He was great.

My dishwasher wouldn't dry. It wouldn't go through cycles unless you keep punching buttons, opening doors, or try to make it skip over to make it go. I made a claim with AHS and the first guy that came out said that the motherboard was going bad, so he ordered some new wiring to put on there. Then, the second guy came and he didn't hook that up. He was also asking for some vinegar to try to change the filter thing. He used up my two gallons of vinegar, my two boxes of baking soda, and he still couldn't get it in. But he returned the ordered part. In the end, I got the dishwasher replaced, so I'm happy now. Everything is awesome and I love my dishwasher. All in all, AHS is reliable and having them gives me a peace of mind. I call them, they come out, and they get everything done.

The tech that came for our washing machine was a great guy. It was leaking but it wouldn't recreate when he was here. But as soon as he left, it started up again. It's an old machine so we decided just to get a new one. American Home Shield always provides really great service people and customer service. I had a really wonderful experience with the gentlemen who came out with Precision Door that did our garage door fix. He came back two days in a row and he didn't have the exact right part. But he worked and worked and worked to get it fixed. That's really been our experience with everybody that they have assigned to work on different things in our house.

American Home Shield usually takes care of whatever the problem is without any issues. One time, I was told the heat wasn't working. The repair company looked at the furnace and they determined they had to put a new furnace in because parts were not available on that furnace, which other people have told me that as well. When the unit dies, eventually, it's going to have to be changed. I was a little leery at first, but I knew they weren't making it up. They got it reported fast and it was approved then they had it all in and working in two days. They were here on a Monday and they were done by 3 o'clock on Wednesday. They were quick.

My recent claim experience with AHS was really good. It was very professional. However, the communication was a bit missing, where I have to reach out to American Home Shield to ask for updates, rather than they providing me periodic updates. But it was still a good service. One time, we had to do some maintenance work on my AC. That was all good and they were very prompt and very responsive.

Greenway came out for the sink and the other plumbing issues. But I had to do another order because they didn’t do the work the first time. They said that they didn’t have everything on the work order that was supposed to have been done. So the only thing they did was the sinks. They had to come back because they had to put an all-new faucet in. But they did a great job. The second technician that they sent out was very nice and professional.

Submitting the claim to American Home Shield is no problem. You submit it and they charge you the 100 bucks. And then they assign a company or a technician to you. Our home is five years old. We had it built. Appliance Express honored our warranties on refrigerators, microwaves, the wall oven, most of those appliances. Before AHS came along, Appliance Express has been phenomenal. They know what they are doing, and they are professional and courteous. And this was no different. I have a freestanding ice maker which is underneath the bar. Had a guy walk in, it took him two minutes to think he found the problem, which he did. They ordered a part. Three working days later, the technician came out, put the part in. Those guys spent no more than 30 minutes in our home. And we've got ice.

The valve under the bathroom sink leaked. I called AHS and it was easy to submit a claim. High Priority Plumbing & Services gave good service. Evan came out and he put some valves in. They broke while he was here and water went everywhere. He could not control that. The valves were malfunctioning. He had just stopped and bought them on the way over to my house. He was really good to us. He answered all of my questions. I went down in the basement and he talked about the valve because he was asking me questions about the pressure valve, and that's not on the warranty. He put new, higher quality valves on it. He was never unprofessional. He never got out of line.

I had a leaky kitchen faucet and I submitted a claim to American Home Shield. They told me that they would contact somebody and that somebody would reach out within 24 to 48 hours. A day later, Street Plumbing and Rooter called. They were pleasant and showed up a little early. They were professional and got the repair done quickly. Now, there’s no leaky faucet, which means there’s not water going down the drain that one is paying for. I've only been with AHS for about six months but so far, I’ve had a good experience with them.

The heat was not staying on. And when it was running, it was loud. The fan was loud, like metal on metal. We placed the order. East Ohio Furnace Company came out the day the order was placed. The tech was very professional. He followed all COVID procedures. He got right to work, knew what he was doing. H+e fixed a bunch of stuff. And the system is beautiful. We have not had any problems since he left. It was the easiest claim I've ever had. Have that company come out for all the problems. They were fabulous. American Home Shield has been very helpful.

I filed a claim with AHS via a phone call for an exhaust fan in the bathroom because the website was down. Submitting claims with them has always been wonderful and for this claim, the contractor called me within 24 hours and made an appointment. The techs who came out were professional and they gave me a follow-up call after they were out there. They haven't fixed the problem yet, but we will have heat in the bathroom. I lost the heater and the exhaust fan, and they are ordering the part or a replacement if they can't find the part. All in all, I've used AHS several times and my experience with them has always been easy and professional.

The contractor came in really quick and fixed the water back-up in the tub. They were very, very efficient. They were in and out in in less than 30 minutes. They were super friendly and very knowledgeable. I had some extra questions on the drains in my sink and the tech took a quick look at them and said those were fine. The back-up was caused by a big old blob of hair stuck in the drain. The tech gave me some tips on how to kind of prevent that from happening again. So we put something in place to trap all the hair so it doesn't happen again. We've always been super happy with AHS.

American Home Shield has saved me quite a bit of money on a furnace. The process went smoothly but I was a little disappointed that it took over a week for us because I was struggling with cold weather for that week. I bought a couple of space heaters and kept the house from freezing. The contractor said that American Home Shield had to order the furnace and they were waiting for it to come in. As soon as it came in, they scheduled the install the next day. The tech was nice.

My toilet kept running and I couldn't fix it. I went online and told American Home Shield the problem and they assigned a plumbing company and charged $100. The guy came out right on time and he was terrific. He fixed the toilet. He was very knowledgeable and he did a good job. It was a great experience.

American Home Shield did resolve my issue. Thank you.

I had an electrical and a microwave problem at the same time. It took a little time, but we got them both fixed. The electrician was trying this thing and that thing and this thing when he finally came. And then, he said, "Can I put a hole in your wall?" I was like, "Yeah." But it was behind the microwave, so we covered it up. Then, he followed the trail of the cord, went into the living room, went to the socket, that was the issue. It took him some time to troubleshoot, but finally, we figured out what the problem was. And then, once he fixed it, it was good. He was good at what he did. But it was a problem that wasn't readily repaired. So, he stayed a whole hour until we finally figured it out. Also, it has ripped out all the sockets in the kitchen. The other things have been relatively straightforward, except for the microwave. It took a little more time, but it did get fixed.

American Home Shield did a good job. I was very happy. They had to replace something in our washer. The technician who came was outstanding. He was punctual and on time.

There was an electrical shortage in my brother’s room. The service people who came out were very professional and they did great. They were very timely, wore their mask, fixed the issue then left. Everything has been working fine since then.

The repair guy came in on Saturday and he was able to walk me through the issue of the dishwasher and fixed it. He explained to me why my icemaker wasn't working as well. When he checked the dryer, he said that he was going to submit a report saying that something else was required and that it would require a follow-up visit. I have not heard back though. I called American Home Shield on Monday and they scheduled something in two weeks. I asked customer service if there was any way they could send someone else since I can't dry my clothes, but I'm still waiting.

The garbage disposal was leaking. Two guys came. One of them was more like a supervisor. One guy did all the work under the sink. They were very friendly, nice, and talkative. I enjoyed their company. They did a really good job. They were in and out in 20 minutes and didn't leave behind any junk. It's the first time I've used the service. I haven't had the plan for about a year and I'm really pleased. I'm glad I did it and it worked exactly the way I hoped it would.

I'm very impressed with what American Home Shield did. My central VAC went out. So, they had someone dispatched to come. They had a company that was called Beam Easy Living. They came out. I have never been so impressed. My central VAC, which has been here as long as I've been here, just died. A young lady came out. Her name was Britney. She said, “Okay. I don't even have a circuit board to replace, so I have to take it back to the office.” She took it back to the office. Two days later, I got a call and they said, “Okay, we got it. We fixed it. It kept blowing out. We didn't know what was going on. We got it. It's working.”

When I first started using American Home Shield, submitting a claim was easier and they did a better job. But now, it's too hard to get back through. For example, I’ll go a year and a half and not need them. But then I'll have a couple of things happen at one time. I had a garbage disposal that went out two weeks ago. I called and got the plumber. The plumber had been out before and had no problems. But there was a 10-minute lapse in the time my wife had gone to pick up the grandkids and when they called me, it was 2:20. The plumber said he could be at our house in 20 to 25 minutes. But my wife usually gets back home exactly three o'clock and I couldn't leave work that day. So I asked if he could give me a 10 or 15 minute window? But he didn't even call me back.

There was a leak and we weren’t initially able to locate where it was coming from. We eventually did and we were able to get a plumber to come out. He needed to replace the laundry box, which he did. But, in doing so, you have to cut a significant section. Then, there were leaks coming through the garage and he cut some right there too. Nick, the contractor, came out today and rough patched both of those areas. He was prompt and professional. It would be nice if everything could get resolved just in one ticket. But for something like this, we had to involve a number of different contractors. Given that it was a complicated issue, everyone handled it well. We're satisfied with American Home Shield.

An outlet in my laundry room was not working. The electrician came out and determined he was unable to find the wiring. He would be back in contact with American Home Shield to potentially request another visit out to locate the wiring through, possibly, the ceiling. American Home Shield seems to be a good service.

At first, there was a company that was supposed to contact me and they didn't. So, I called American Home Shield and they connected me to Tom Melton Services. They came the next day. The repair guy had to unclog some water from my basement. The water was bad so he had to run his machine there to clear it. I was satisfied with the service. AHS is something you should have because you never know what might happen in your house such as calling the plumber. It helps a lot.

Bear Plumbing and Rooter came out and they were great. I love them and everything's been super since they came out. I'd give them the highest for everything.

When I had my recent claim for my furnace, everything was done in a timely manner. The tech did his job and everything is working so far. I like AHS. The only thing I had that I wasn't aware of in the beginning was the coverage. I have a well and a septic. The septic was only covered the first year which I wasn't aware of. It's important to me that it would be covered all the time in case I had a problem with it. Other than that, everything is good and I'm pleased with my AHS warranty.

Do not buy this warranty. If there was an option for zero stars I would have given it. Horrible service, no follow thru and they do everything they can to not replace appliances they know can not be fixed. My 80 year old parents have been waiting over 2 months for a refrigerator repair and they refuse to replace the unit. 3 repairmen have been out, nobody can fix it. Keep your money, American Home Shield is awful.

I own properties all over California and Utah, have felt with many home warranty companies after escrow for other homes and this one is by far the single worst for customer service, response time, and helpfulness! I am in a state of complete shock for how I have been treated as if my claim is a bother to them. I just purchased a condo, cleared inspection for the heating system in my place which is a hydronic system, split system that runs off of my water heater with no furnace in my place!

The heating claim went well. The problem is I also had plumbing issues. The shower in my main bathroom is not working. They put a new showerhead in there but I can't use it because the water is too hot. The only way it's not hot is I turn it off. No matter how low it is, it's still extremely hot. I'm kind of losing hope with American Home Shield. The first time somebody came out, it was some guy that had a stank attitude and didn't want to keep his mask on. This is my home, not his, and in my home, we wear mask when we're in mixed company. If you come in my house, you need to have a mask on and he didn't want to honor that. He left and said nothing was wrong but there were things that were wrong.

I made a claim online with AHS and the process was easy enough. Then, the tech who came out was very professional and clean. They were timely and efficient, too.

When we did a request over the phone, it was easy and then American Home Shield had somebody contact us. It was the next morning when we got a call from the people that came out and did the job. During the crazy 24-inch snowstorm, it took two days for them to get out to see us. It would have been nice to try to have them come out sooner because our heater was off. It was 12 degrees, so things were a little chilly. We’ve got animals in the house too. Other than that, they did a good job getting out here during the middle of a snowstorm, at least. I'm sure there's a ton of calls going on city-wide with heater issues when that kind of a storm hits.

I had a leaky refrigerator and a leaking dishwasher. The tech came and determined that the refrigerator had a clogged water line and the dishwasher had a faulty valve. He replaced the valve and so far, everything is working okay. The service was fantastic. I'd use them independently and I would recommend AHS.

The tech from Realty Rekey came out and he completed the rekeying as expected. Submitting the claim with AHS was a simple process and was not difficult.

The tech came out three times for the furnace. On the third time, he found the problem. It was some pressure switch. He changed that, and it's been working fine. We also used AHS last year with the air conditioner and everything went well with that. Everything has been great with AHS.

The work that I called about was split into different sections. One thing, the repair company was able to fix immediately. Another thing, they had to send out for repairs, while the other one, they don’t do that type of work. They were very honest and upfront of letting me know what they were and weren't capable of doing. Being that there's a part that couldn't be replaced, we had to find another model. AHS paid us for the worth of one of the appliances, and then we just had to go out and find it at one of their affiliates at Lowe's, which was a good experience. I was very pleased with American Home Shield.

Our overall experience with American Home Shield has been okay. We had a rekeying done. My son was here and he said the tech was fairly quick about the job. He came in and did what he had to do and left.

The faucet was not shutting off. I’ve tried to shut it off on the bottom, and I wasn't even able to turn that. So the water kept coming and dropping. I called American Home Shield and they scheduled the service. Sirius was fairly quick with their response. They came out and they had to replace the parts. Overall, the service was excellent. But the first couple of times when I had to call on American Home Shield for other stuff, the voice prompt was a bit annoying for me to get through. It's gotten better last couple of times, as per their response and dealing with Sirius.

I went on the AHS website and requested service through there. The process was pretty seamless end to end and the service was delivered in the given timeline. It was an easy fix. American Home Shield provides straightforward service. Thank you and good job.

The hot water tank quit and the contractor replaced it. It took a couple of days because they came out the first time and the tech wasn't sure how they would do it, and he had to get approval. We have used American Home Shield a few times since we moved into the house.

The dishwasher wasn't working. Everything went great when I submitted a claim to American Home Shield. The techs came right away, but they had to order a part and it took a couple of months for all the parts to come in. They were very professional. We had a plumbing claim a couple of days before that, and the tech was excellent too. He gave me some good tips on how to keep the pipes clean. American Home Shield responds right away. All of my issues have been addressed, so that's good.

Prime Plumbing came in and fixed the problem. It was fast and efficient. American Home Shield is definitely something good to have because you never know when something's gonna break.

We put in a claim and Tommy D Appliance reached out to me. Due to COVID, it took a while to get the parts but once the parts came, everything was great. They came multiple times to ensure that the equipment was up and running. AHS did save me money. The one claim covered my refrigerator and my stove.

There was a leak from the washing machine. American Home Shield sent the plumber out and he couldn't find the leak so that was a little concerning. The plumber suggested that maybe the leak was a fluke and maybe the washing machine was overloaded. What the plumber suggested was that we watch the equipment for a while and see if the leak comes back. My contract says that if something is wrong within 60 days, they come back and they don't charge me again.

I had a claim with AHS for a freezer ice maker. The tech that came out was very great. He replaced the ice maker. It works perfectly right now.

AHS was referred to me by my uncle and I would also refer them to other people if they need a warranty company. My most recent experience was with Hotshot Appliance Service and they had the problem with the washer identified in 15, 20 minutes. They changed out a part that was bad. They were very kind and did a great job. However, it took two or three days before I had a lady call me to set up service. It would be nice if somebody could respond back online and do it online versus having to answer a phone call.

American Home Shield has been very consistent with me. I had a sewer smell and it's from an old washer hookup that I have that was never capped off. It was happening about the time that we were having heavy rains. So it was very complicated. I sent in a claim and asked for Bestway because they came out on another issue and they did a really good job. So they came and they did a good job. They did not fix it because it was not covered. But they're supposed to be calling me back with an estimate.

There was a problem with the heat exchanger. It was overheating. The tech thought it was something that was plugging either the filter or something else was plugging the vent leading to that. He had to get a new filter and that seems to have fixed the problem. I did the claim to American Home Shield online. It was easy.

My experiences with American Home Shield are all good. The most recent claims I had were plumbing and electrical claims. It was very good with the techs who did the service and they resolved the issues the first time they came out.

The service provided by Fix-It Appliance didn't repair the problem with the refrigerator that isn't getting any water. I called a different company and didn't notify AHS because I don't want to talk to that stupid computer thing. That robot doesn't listen to what you have to say. I'd like to talk to a human but it doesn't ask if I want to. That's the first time I've ever used AHS and I'm wasting my money. I'm dissatisfied with them. I wouldn't recommend the tech because he didn't fix the problem.

I submitted the claim back on January 18th. Messina Plumbing was assigned to come over and get me taken care of. But I didn't hear from anyone, so I called American Home Shield and talked to several people. I talked to a supervisor on January 22nd and the supervisor assured me someone was going to call me immediately. Messina Plumbing called the same day that I talked to the supervisor. Messina Plumbing scheduled an appointment with me the following week, Wednesday, to get it done.

The techs that AHS sent out rekeyed doors to our house and they were good. But on a separate claim, AHS approved a reimbursement for us and now, they've been silent about it. We submitted the receipt and we haven't been able to get ahold of them. They're not returning our calls or acknowledging our emails. They should be more transparent about reimbursements.

American Home Shield has always been there for me. I've heard other people had problems with claims but I've never had any issues. When I needed someone, AHS went beyond. They couldn't find anybody but they kept pressing to see if they could find someone because the service tech that they gave me never even got back to me. They found this contractor and I was very impressed because the tech came out on a Sunday. Most of them don't work on Sundays. My refrigerator was leaking water and it was running downstairs. It looked like it was coming from the icemaker. He fixed the problem and then, there was another valve he was uncomfortable with. So, he came back and changed that even after the ticket was closed. He went over and beyond what he should have done.

The lady that enrolled me to American Home Shield didn’t inform me that every time they came out, I had to pay $100. She told me I only had to pay $100 every time they did a different thing. I had to pay a one-time fee for the heater and one-time fee for the air conditioner. But that was not happening. Every time I call American Home Shield, they take $100 out before the contractor ever get to my house. But that's not what I was told. So that was false advertising. My neighbor told me the exact same thing. She was the one who talked me into getting them, and when she found out, she let them go. So I'm thinking about the same thing. These people are not telling the truth when they enroll you and that's not fine. If you look at my account, you can see how many times I paid $100 on the same claim for my furnace.

The heat pump fan went out and the guy from S & L Air Conditioning called and texted the very next day. They sent somebody out promptly. The techs came out and addressed the issue. They ordered a new motor for the fan but someone sent them the wrong motor. So, they came out to fix it. Once they got the motor in the next day, they realized that they got sent the wrong fan, so, they had to reorder the motor and come back out. They finished the work last Saturday so I was very happy with them. They were very prompt and got it done before it snowed here. They were great. I've had contractors come out on a number of things, whether it's a stove or another inside HVAC issue. I’ve never had any issues with American Home Shield covering the service and with people they’ve assigned. So, I’m very satisfied with them.

I had EaZy Appliance come out and try to fix three different appliances. The dryer and the dishwasher were fixed. There were a couple of broken parts. The washer was leaking and I said I needed it fixed, and it was just adjusted. They looked at it and they said it was not leaking. The second that they left, it continued to leak. So, I resubmitted another claim, and they're coming back out later. Overall, the tech did his job and it was great.

We had a bathtub that wasn't draining properly. I called American Home Shield's 800 number and the submission process was relatively simple. The rep I spoke to said that she didn't have the information on when the tech would come out and said that I had to call the contractor for that. Then, a tech from APC Plumbing came out to fix the issue and he had it fixed within about 10 minutes which was pretty amazing. There was a clog that was too far into the pipes for me to be able to get on my own and he put sodium hydroxide on the drain which cleared everything out. Since then, the bathtub has been working beautifully. All in all, our experience with AHS has been pretty darn good so far.

Bradley Electric handled our needs very well. They were prompt and efficient. They did a good job. Everything was great. We've had great service and I would definitely recommend American Home Shield.

I woke up one morning and my thermostat would not go above 58. I would have to restart the system every single time. I would have to switch a little button off then turn it back on or I would press a little button on there a bunch of times so it rolled over and it would restart the system. Over the phone, the DCS guy said it sounded like it was an automatic off. Every time I restart the system, it would turn the air back on but it would eventually shut off every time. He came out and fixed it in 0 minutes. It was great.

We have a bottom oven with a microwave on top and the turntable in the microwave was not working. The guys that came out were helpful. At first, it was just the first gentleman that came out to diagnose the issue. When they came back, there were two gentlemen. I like to talk, so they were chit-chatting with me and they answered all my questions. They did excellent.

My furnace kept firing up and I could hear the burner turn on. The burner would shut off then it would blow cold air. I contacted American Home Shield and within 2 hours the tech had it fixed. He was professional and he knew what he was doing. It was wonderful. I'm glad I signed up for AHS. It makes me feel good that in case something goes wrong, if I don't have the money right away to fix it, I can get the job done.

There was a leak from the bathtub, a leak in the kitchen and a leak from the sink. There was one pipe that was not fixed though. It leaked along with the others, but it was kind of home-fixed by my husband, so the plumber did not think that it was included in the job that he was given at that time. Since it was not leaking when he came around, he just left it alone. But he was really good.

I had a claim for the doorbell. American Home Shield set up the appointment quickly and the doorbell guy was quick to give us an appointment. He came out and turned out to be something really small kind of fix and it was easy and done very fast. Then just today, I had the fridge guy over, and no one told me I have to defrost the fridge for three days. He's gonna come back to fix a part. Overall, American Home Shield is worth the price, but they could cover a little bit more.

I called American Home Shield when I had a leak in the kitchen and the bathroom sink both at the same time. The two gentlemen that came out were fantastic. They did a phenomenal job. I thanked them very much. They went directly to the source, and I had to leave work to meet them here because my wife was here. By the time I got here, they were halfway finished.

My claim with American Home Shield went great and I appreciate them. A tech came and he was very professional. He threw the switches in the box out in my garage. He then went in the bedroom and he checked the receptacle behind my armoire. He found there was a burnt wire and within 15 minutes, he had it fixed. He was fantastic. Everything's working great.

American Home Shield always fixes whatever breaks in my house. When our air conditioner wasn't working, two different companies came out because one did something and it still didn't work. So American Home Shield sent a different company and the technician actually fixed it. Now, my refrigerator is not working. The contractor was gonna fix it on Monday but I work 12-hour shifts and I work Sunday through Wednesday. So they are supposed to come on Thursday to fix it.

When I called American Home Shield, they gave me the number of the contractor for the dryer. They responded. I told them that I am taking care of elderly people and I need the dryer ASAP. They said they were following protocols because they had to order the parts and wait for it. I understood that one. I was just frustrated because with almost a week, we could not use the dryer. Imagine how hard it is for us. When we put things in the dryer, once it's done, it's a little bit soft. Whereas if we dry it outside under the sun, it is a different kind. I was telling them that I am regulated by the Bureau of Health. If they come and see that I'm not using the dryer, I will be penalized. But they did their best.

Sears came out to repair my freezer portion in my lower portion of my refrigerator. It was totally frosted over and nothing would work. The fella who came was really great. We're on total lockdown here where I live at that time. So, I was in my bedroom the whole time. My daughter handled it because I'm older and she won't let me near anybody. She talked to the gentleman, but I was right here. It's right off my bedroom where my kitchen is and I could hear everything. He explained what he was doing. He cleaned the whole thing, scraped it and made the repair, and he was gone. He was really good. I've had no problems with this freezer since he was here.

I had a problem with the fridge and the tech that AHS sent out couldn't fix it. So, our home insurance people replaced it. But as far as the quality of service that they were trying to give us, it was great. The tech was polite, on time, and very knowledgeable. He was also easy to work with. Our new fridge is amazing and overall, our experience with AHS was easy and amazing.

I had a broken dishwasher and it was the first time I made a claim to American Home Shield. So, I didn't quite understand the process going into it. But talking to a representative, I got the claim submitted and it went off without a hitch after that. The experience was great once I understood everything that was going on. The tech was great too and we would have him again anytime. There was one other contractor for a leaking pipe and another one on my furnace going out, and everything has been fixed.

We had a problem with our stove and I called AHS around 10:30 that night. Someone answered the phone, the rep took care of it right away, and the next day, somebody from Sears came out to repair it. I was so impressed with that. The tech who came out was very nice and professional. He went right to work and he even had something he made himself to help slide the stove out from a tight spot. He seemed to be well prepared.

I was having an issue with some wiring to the dishwasher and there were some things burning in the general wiring system. My wife handled the whole transaction of submitting the claim to American Home Shield and we were impressed on how well it worked. The tech was great. He was right on time and we got him lined out on what the problems were. He went to work and took care of it.

A fuse on my heater was gone. The techs repaired it the same day they came and everything has been working well since.

I had a claim for a water heater and this company called and came out. But it’s been over three months ago and they haven't solved the problem. When they first came and installed the water heater, they said they were going to come and pick up the old water heater the next day. But it was out there for a month. I was calling and they never answered my calls or messages. They ignored me completely and I'm very unsatisfied with this company. I hope Home Shield will never refer their customers to this company because they're not good at all. But it was Home Shield’s fault. It’s these contractors that are not responding to what they’re supposed to do. They came four times and never fixed the problem.

We had a stoppage somewhere deep in the pipe in the basement, which was going on from the kitchen sink towards the main pipe in the basement. This was the first time I used the website to request a service online. Previously, I usually called for assistance, which took a bit longer, and somehow, the request handling itself took sometimes much longer. I filed the claim late in the evening, then, next day, I already got a call from Gaithersburg Plumbing. We agreed that in one or two days, they would be coming, and this was all very fast. The gentleman who came was very professional and knowledgeable, especially considering his age. He wore the mask and some special covers on his shoes. He helped us and he used a special tool to clean the stoppage. It took about 40 minutes to complete the task and after that, everything was working fine. I was very satisfied with the service.

Our water heater quit working. AHS initially said on the call that it would be a couple of days. When my wife said, “We don't have any hot water. Can we get someone sooner than that?” then they were able to escalate and then someone came out that day. So that was good. It ended up being a cracked flex hose above it, which had dribbled water and it shorted out the heating element. The tech fixed the hose, cleaned up the heating element and got it going again. Also, it may have shorted out a recycling pump and they replaced that too. However, that day, it didn't seem to be heating up as quickly anymore, so I called them again. They came back and noticed something. They fixed it right away and got it working again.

I had two issues at the same time. The electrician was great. They were polite, respectful and professional. The switch wasn’t working and they changed it. They fixed the problem. With the plumbing issue, I'm angry and not satisfied at all. We've had this very high squeaking noise in the bathroom with the pipes. I called American Home Shield and specifically told them what the issue is. They said it's covered. Also the tubs are clogged up. Grade A plumbing came out and the plumber was terrible. He was rude and disrespectful. When I spoke to him on the phone, I did ask if he was going to be wearing a mask and he seemed annoyed by that. I believe in wearing masks because there's a virus and he seemed annoyed by that so I don't know from the get-go if it wasn't going well.

I've been with American Home Shield for almost 20 years and my only complaint would be that it's expensive now. It wasn't always as expensive and if I was a good saver, I wouldn't have it. $65 a month times 12 is a lot and then there's the $75 fee. It doesn't need to get any more expensive, or I may have to get rid of it. Also, the warranty can be a little more inclusive. As expensive as it is now, it should cover everything.

I've submitted a claim on the phone a few times with AHS, and usually, the people weren't so nice. So, it's easier to just do it myself online and be done with it. I've had some bad experiences before with the techs but Discount Contractors were really nice, respectful and on time. They were here when they said they would be and they made sure to call me to get the appointment in. They did the job. It works. It's not leaking anymore.

The water dispenser was not functioning properly. The system that dispenses the water was not working properly. It was nothing we could do to make it continue to work. I let American Home Shield know about it. I got a text message fairly quickly to let me know who the contractor was and who I was going to be looking for. The tech understood what I needed. He understood what the problem was. He was knowledgeable. He knew what was going on right away. He had to order a part, and it came in pretty quickly. It came in like a couple of days. Then, he called me and said he had the part and when could he come, and he came out right away. Everything is functioning as it should.

When the dryer wasn't working, the contractor was able to schedule the repair the same week. We were kind of afraid we would miss it because we had appointment to get our covid-19 vaccine shot but it worked out okay. Come to find out, it was the door switch. It took the tech about 20 minutes to fix it so I was very pleased.

My dryer broke so I called the service and they called in a technician. He came in on schedule. He was nice and very knowledgeable. He checked the situation and said he needed a part and ordered it. Then he put a quick fix on the dryer and said that will last until the part comes in and it did. The part came in, he called me back and scheduled another date. He came back, put it in, and it was done.

I had an AC repair claim to American Home Shield and they got it going. The contractor was great. They came the same day and had it fixed the next morning. They were really nice people. I've been with American Home Shield a long time and I've had good and bad experiences. Right now, my air conditioner is 26 years old and you can't get new parts for them. It's gonna die here before long, and they just keep putting band-aids on it. They're just spending more money on it. I like American Home Shield when I have it but as long as I've had it, I could have paid for everything that I've had done. I've not used it enough to get my money's worth. I pay for it on two homes.

EJ's Appliance came out twice 'cause I put in two claims for my dryer and dishwasher. They called me within 10 minutes of me submitting the claim and then they had someone out to my house just within two hours. In both cases that they came out, they had to have a part ordered, but they were both back out within 72 hours and were in the house less than an hour, and both of the appliances were working great. I was very impressed. Both times were amazing.

The tech was great, very friendly, and got everything done in a timely manner. We had a refrigerator-freezer repaired and an icemaker, and it is working fine. American Home Shield is very easy to deal with and the problem was handled very quickly. Everything is good.

The most recent claim we had with AHS was a dishwasher repair. We weren’t getting any water into the dishwasher. AHS has an excellent website and the claims process was very easy and great. The techs contacted me the same day I submitted a claim. The gentleman they sent out was fantastic. He looked at it and told us what it was. I was so impressed because it was right around the Christmas holiday and I was so worried about not having it for Christmas. They came out and repaired it within two days on Christmas Eve. We haven’t been with American Home Shield for very long, but we've been very impressed. I would definitely recommend them.

NW Sundance came to reset and recalibrate our oil furnace. The guy was super quick, efficient, and friendly. Then it stopped working again. He came out again yesterday. It was just that the follow-up appointment wasn't clear whether I was charged for that or not. But I could check my account to verify that. Then the only thing that is sometimes tricky is when submitting the claim, it's sort of very generalized. Like for me, it would just be oil furnace. But I didn't see, necessarily, a space to write what the issue was, and so I was not sure what information was conveyed with the technician before he came out. If it'd be possible to include more information when submitting the request, it might be easier for the technician to know ahead of time what he would be working on. But it was a good experience overall.

Water was coming from under my toilet and up in my tub and it wasn't draining. The contractor that was sent was very friendly, knowledgeable, and talked us through everything. They got the job done. American Home Shield is very fast and efficient.

The icemaker wasn't working. Progressive Appliance and HVAC came and fixed it the same day. Everything's working wonderfully now. American Home Shield did a good job.

The price from American Home Shield is affordable and it's best to have a home warranty plan to keep from having to pay thousands of dollars out for things if it goes wrong. I used to file claims on the web page but this time, I called to do it. If you had two things, it'd be easier to call them. The guy from Flash Garage Door Service was nice and professional. My garage was fixed and it was great. Then we'll have someone come in today to fix the electrical stuff that I'm having.

I'm totally satisfied with my experience with AHS. They sent a very professional technician. I was happy to see he was elderly. He went in, did the job and there was no fooling around. He was qualified, polite and clean. I couldn't ask for a better person. I wasn't afraid of having him in my house. However, with another agency that I use for my air conditioner, ACE, the guy charged me $799 for a thermostat that costs 100 bucks. When I called them and told them I was gonna sue them and I was gonna put them on blast, they returned the money. But, they kept charging me a monthly fee. I had to go to the bank, change my bank account number on the card, so they wouldn't continue to take it out.

The technician for the hot water heater was great. He replaced it and there's been no issue since. Everything was fast and well.

The tech from West Maintenance did a good job on my heating claim. He came in and told me what was wrong right away. He said that he gotta get the motor and he came back with one. He changed out the motor and I had heat. It was a good experience.

Our hot water tank hasn't been heating and working up how we wanted it to. So we went to American Home Shield because we've used them for other things in the house. They sent somebody out and looked at it. It's not broken where we could get a new one, but he gave us some tips to flush out the system to hopefully get it working a little better. We did the flush a couple of times, like he suggested. It's still not holding the hot water as long as we'd like, but it's enough to kind of get through until we can save up some money and get a new hot water in there.

I thought that my heat wasn't working because it never got warm. Only one room at my whole house stays warm and the other parts are always cold. I submitted a claim with AHS and they sent out a tech. The heating unit showed that the heat was working right and he said that it was. He just verified that the temperature was correct and that the unit was reading 68 and he didn't do anything. Other than that, everything's fine and I like AHS.

My oven nearly burned the house down on Christmas. So, we had a tech come look at that, so that we could make sure that the oven didn't need replaced, or what was going on. We also had him look at the dishwasher that hadn't been cleaning very properly, and the washer and dryer, which just kind of had some slow runtimes. He did a nice job of diagnosing everything. I was without an oven for less than 24 hours. We waited until the day after Christmas to file the claim to American Home Shield. My friend’s a real estate agent, and she said that they would send somebody out Christmas Day because they are so fast, and we didn’t wanna pull anyone away on the holiday. I put the request in at 9:00 AM on the 26th. The tech was here by 1:00, and he was here maybe an hour and a half. It was very reasonable for what I had him look at.

I, like most, researched Home Warranty Companies before selecting American Home Shield. From information available I thought they were upstanding...Not so much...My A/C unit is an older one so I mostly wanted to get protection in the event in would fail. Since replacing this would cost upwards of $10.000.00 I made sure I got the plan that covers mechanical items in the home. When purchasing the contract I was told that the most I would have to pay would be $1,500.00 should it fail. After 8 months my garage door broke a spring and wouldn't open/close. I called and paid the $100.00 for the service call.

We had to wait almost a week to get people out. The issue wasn't a life-threatening emergency, but it could have been done a little faster. Other than that, we have not had any issues. The repair man was professional too.

The contractor I had for my first claim was Home Service Contractors and they seemed to have charged too much money for what they did. They also broke some things while they were working and charged me to repair them. I was a little disgruntled with them. I ended up buying three air conditioning units from them. Several years later, I was having a problem so I pulled out the warranty. I told the contractor that the air conditioning units had a 10-year warranty. They said that wasn't any good as I should have gone online to register it. I asked why they didn't tell me that. They said they did. But I am certain that if somebody had told me that I needed to register, I would have done so.

We asked South Valley to come out and take a look at our washing machine and dryer because the knobs that manage what cycles you're in were a little bit off. They turned but they didn't always advance to the next cycle when you're trying to change it. The first time that the man that came out, he took a look at the appliances and told me and my husband that there were parts needed, and they would need to be ordered. Then he said he would be in touch with us after the parts came in. After the parts came in, he called my husband back. Overall, we've never had any issues filing claims with American Home Shield. Anything that we've ever needed is taken care of by the company that they sent out.

The water pressure wasn't working and wasn't pumping up enough pressure to come out of the faucets. I called the 1-800 number and I liked the service that American Home Shield provided. I. J. Larsen Pumps came out and ended up replacing the well pump that was bad.

When you call American Home Shield, maybe the prompts could be a little better but they do answer. Sometimes it’s someone who doesn’t speak English very well, but they’re usually very polite and helpful. They try to help. So, getting the appointment has been easy. You get emails saying, “Your service person is on the way,” and all that is good. It's fine to submit a claim to American Home Shield. Sometimes I find the companies that come out are not up to par. The last plumbing company we had was good, but the one before that did the job and left a drip, and it caused damage to a ceiling we had just repaired. I had just paid someone to cover a popcorn ceiling and put drywall up. That was outside of Home Shield. The last company I had for plumbing finally sent someone out to clean things up, but then the ceiling fell out of the insurance. They said it was not part of the claim.

We submitted the claim to American Home Shield online and then Patriot Plumbing reached out to us that following day and asked when would be a good time to come out, and they set it up. They typically take anywhere from 4 to 24 hours to respond, and then I set something up that following day. Patriot was great. They have come out twice. Once for a water heater, and then this last one was for sinks and dishwasher that were not draining. The tech came out and did our water heater too. He is personable, knowledgeable, quick and efficient.

Appliance Express fixed the problem and they did a great job. American Home Shield has been great. They have good customer service. I’m very happy with them.

I have a built-in microwave and everything was working but it wasn't heating. I went online and booked an appointment with AHS. My mother-in-law recommended we get their service when we came to Virginia and submitting a claim with them was easy. Then, the tech called me and scheduled a date. When the tech came out, my experience with him was excellent. He did a thorough job and afterwards, he showed me what the issue was. He had to change something in the microwave and now, it's working fine.

The technician who came to the home for the appliance repair was wonderful, specific and went through everything with me. The ease of service, professionalism and problem resolution are all good with AHS.

The line that comes out of the wall to the refrigerator was leaking. The guy that came out was phenomenal and knew what he was doing. He didn’t have the part with him so he came back the next day, which was no problem. It was just that trying to call when submitting a claim was challenging. When I finally got through, I couldn't understand the agent on the other line. Their accents were so thick. It's hard to commit to anything over the phone when it's like that. The automated process to get through is very challenging too. Then personally, I don't like the idea of them putting the $75 on the card before the people even come out. I don’t think that’s right. That almost made me decide to go to somebody else. I'm a loyal customer and there's gotta be some loyalty on their part too.

I had a previous home warranty company, and they kept trying to repair various different things. I've been fighting with this for almost two years. This is the second call we've had to make out with American Home Shield, and they paid to replace the big part, and so now it's working fine. I do my claims to them online. It's easy. The people who comes to my home are professional, clean, timely and communicates well. American Home Shield did better than the last company I had.