American Home Shield Reviews

The refrigerator stopped working, and nothing was staying cold. So I used Home Shield and they assigned Apex to me. They've come to my house before, so they did a really good job. After the service, the refrigerator has been working perfectly. But I had a difficult time last year when I had a claim for the washing machine. They also sent out Apex but they could not fix it. The tub was stuck. When they tried to take the tub out of the washer, it was tough. It was hard for them to take it out. They told me that they would put me in for a new washer. It was 600 and some odd dollars but Home Shield only gave me $200. Also, they kept giving me the runaround. I would speak to someone and there was a language barrier every single time. When they sent me a check and I went to cash it at my bank, my bank told me it was rejected because American Home Shield cancelled it. It was just drama. So I lost $400 if I had to pay it on my own. I got tired fighting.

The technicians were knowledgeable about their job. The AC is working fine since the service. AHS has been a great company.

The tech was very nice. He needed a compressor and he had to order it. As soon as he got it, he came back and put it in. When I have a claim, I prefer to speak to somebody and call in, but it's awful. It's difficult to speak to somebody, even to get through on the phone during the regular weekday. The computer puts you through a lot of stuff. Then on weekends, you can't even get in touch with anybody. Also, they're out of the country. But overall, I've had a good experience with AHS. They've come out promptly, and they fixed my items.

I filed a claim for a washing machine that would not drain. The tech was out in about three days and had ordered a part. That's typical and I expected that but I don't like it. He came back the second time and stayed about 10 minutes or so. He said he put the part in and left but it's still not fixed. The last contact was me calling him last week and him telling me that he had ordered the part. Somebody needs to keep me up to date as to what's going on. The length of time that it's taking to get something repaired could be improved. It took several weeks for the last time I had something then now it's probably about 10 days into it. I don't think that it should take that long.

My furnace stopped working. The claim submission process was very simple. I called up AHS and told them that I had the issue. They immediately assigned me to a repair company. They told me the name of the company that would be in touch with me. The contractor called me and said that they were sending somebody out and they were going to come out the next day. Also, I said to them at that time that if they get a cancellation, I was available and lo and behold, they had a cancellation. The repair guy came out pretty quickly and made what he thought was the repair. He told me the problem was an air pressure switch so he replaced it.

American Home Shield has done an awesome job. The vendors have been very professional and respectful in their job and customer service-wise, they're excellent. We had a refrigerator that went out and all kinds of different things. So far, I haven't had any situations where I can say, "Oh, I don't want to deal with them anymore."

The tech went up the loft, checked out the cooling system and told us exactly what the problem was. I did appreciate what he did with our cooling system. He was excellent. I can't say that for the guy that did the refrigerator though. Also, American Home Shield could be a little bit better. When filing a claim, I have to make an appointment with the service person. American Home Shield should do that. It's a little bit much. I had to reach out to the service people and they weren't very prompt in getting back to me. The other thing is that American Home Shield went up on me. Everybody got to go up every time you look around but I went from 49 to 55. I'm looking for somebody else that's got a lower rate and a lower service fee when you need service.

AHS is easy to navigate and has great service. The contractor came and got the work done. But I can't feel some of the air coming in in one of the rooms. I didn't recognize if it was the issue before he fixed it. Maybe one day I'd call him back or American Home Shield to see if he can take a look.

The tech from Doctor Cool was fantastic. He went the extra mile and changed all my air filters for me. The experience I've had with American Home Shield was prompt and efficient. The service provider was very timely. She said she'd call me back if they had a cancellation. They had a cancellation, so she got me in quicker, which was quite impressive.

The techs from Moonstar Appliance were very good and very professional. They repaired the refrigerator but now it's starting to malfunction again. This is the third time I've called American Home Shield for that and they've sent over two different vendors. The first time, the techs said it needed Freon. Then, the guy filled it up with gas almost a year ago. And when I called them recently, they said that it needed Freon again because it had a leak. So they put the Freon and a liquid for the leak. That should have fixed it. But now, I noticed my refrigerator is heating up again, so I'm thinking that the leak has not been fixed. Despite that, the techs cleaned up and I have no issue with them. The refrigerator is quite old and at this point, it cost about 300 bucks to get it fixed.

American Home Shield worked out really well for me. I wish I started with them sooner because with a large home like ours, something can break. We had replaced some HVAC on our own and it was quite expensive. Had I been covered, I would have saved myself a lot of trouble and money. My only complaint is that I can't transfer that policy outright. We're getting ready to move to another property and we have to completely cancel it out then start on the policy.

There's no human interaction with American Home Shield. It's all computerized. You just answer the questions that are in front of you. You can't express yourself exactly what you want to say so you're limited to that aspect. Then when you file the claim, you call the people that they refer you to or they call you quickly, and they're out in a pretty good time. I got the heater serviced by someone and they noticed the plate inside, in front of where the gas flames are, had a crack in the middle of it. I called the warranty company and the guy came out and sealed the crack. He said he was here before for the air conditioning unit, so he knew what he was doing. Now, the window on the inside oven door, the thick glass, is cracked. I have to call a claim in for that. Overall, I've been satisfied.

I submitted a claim with AHS. The techs came out and put in a new water heater. Unfortunately, right now, they just came back out because it's not heating the same as the old water heater was heating. It seems like I've had to increase the setting. So, they just wrote all that down and submitted it back to American Home Shield. But the techs were awesome and perfect. AHS was timely and responsive as well.

This was a follow-up to the same claim I had about a week and a half earlier. The system stopped working again so the contractor came out. The process was smooth and professional, and the technician was responsive. He came out the next morning and was able to do the repairs necessary. The air conditioner seems to be working fine.

When my washing machine was on, I had water coming out under both commodes. It was backed up. Pipe Down Services came out and unclogged it. The tech was very nice. It's been doing good. I had a good experience with American Home Shield.

They come through with what you need and if something breaks, they get it replaced. If it can be fixed, it'll be fixed. They replaced my microwave and dishwasher. The techs that came out were all from Sears. They were all great.

Sometimes, the connections are not very well and American Home Shield’s response takes some time. Otherwise, everything is okay. When I submitted a claim for a property I rented out, the issue was addressed and the repair was done satisfactorily. It was adequate and timely. The renter was there and he didn't express any concern afterwards.

It took three days for the tech to come out and then everything went well. He fixed our washing machine on the spot and he did a good job. The same company also came out for the refrigerator and they did just as well. I'm happy with the program.

The microwave door would not shut. When it would close, it wouldn't close all the way and the microwave will still run. The American Home Shield website was easy to use when filing the claim. Then we got notified that the company would contact us and let us know when they would come out and schedule us. Dealing with Gaige Appliance was cordial, convenient, professional. This repair has helped us tremendously, especially with my kids' homeschooling and they can warm up their food for lunch. I love American Home Shield. It's very convenient and very prompt service when needed. I would tell my friends and family to use them.

The dishwasher wasn't turning on. I submitted a claim with AHS and the process was easy. Then, the tech they sent out said that he needed to reset something and that was it.

I had a plumbing repair. It was quick. The plumber was nice and efficient. He advised us to use the warranty on the sink that we have. But he also installed a replacement, which was helpful for us to get something working right away.

The icemaker was not dispensing water properly into the icemaker itself. Therefore, it wasn't making ice. The contractor replaced the icemaker in a timely manner. I'm pretty happy with them. I've had American Home Shield for two and a half years now and putting a claim in on the line is not a problem. It's just whenever I have a question on a claim, it seems like my call is forwarded to India, and I don't understand anybody on the other side of the line. This was not a one-time incident. In the four times that I've called, I've always gotten somebody that's very hard to understand. It's not a perfect setup, but it is what it is.

Everything has been relatively smooth with American Home Shield. They were pretty good. The process of submitting claims online seems relatively easy. I just put in a request and after a day or so, someone called and tried to schedule an appointment for someone to come out. I had someone come and fix my refrigerator. The technician seemed professional the first time he came in to do some troubleshooting to figure out what the problem was. He narrowed it down to what he thought the issue was and it was a valve that needed to be ordered. That part was ordered and he came back maybe a week later, and that was actually the solution to the problem.

The contractor did a great job. They were fast and efficient. They got back to me, they got things done in a timely manner, and they left the work area clean. It was just installation of a water heater, but we were really happy with them. Lately, we've had good luck with American Home Shield and we're very glad we've had it. We moved into an older home and we've needed it. It's been great for us. I would recommend it.

RDN responded quickly. They provided excellent service. As far as American Home Shield, there’s a lack of communication. It's like calling a third world country to speak to someone. Then it just seems a little redundant. It's like going through the channels. It's like there's some miscommunication. It has gotten better though. I've had to use this a couple of times. The first time was a complete failure. I actually thought it was a joke. My experience was better on my last attempt, which was to have my hot water heater replaced. Overall, I would tell anybody that they provide a good service.

The technicians are professional but in terms of the overall experience, I'm on the fence about if we will continue using American Home Shield. We ended up paying more out of pocket for the Freon refill versus what was covered for the repair parts for our heat pump/AC unit repair. I'm gonna research things to see if that's standard because I know that's not covered in my contract with AHS.

I had a plumbing and an electrical claim put in the same day. It was easy to do it online. The contractors were nice. They didn't treat me like I was stupid, so that was nice. Both of them had to come back again. They had to each get parts. But I was notified immediately as soon as they received approval to come back. Everything has been working good since the repair. I've been with American Home Shield for a few years and so far, so good.

I called AHS and told them I was having issues with my stove. The tech that came out was very good. He did the work at a good time and enough speed, and he cleaned up behind himself. Everything seems to be functioning well. AHS always came when I needed them and I never had to wait a long period of time.

It was a good experience with Intertech Maintenance Group. They worked pretty fast and cleaned up behind themselves. They kinda explained what was going on and the process behind it. AHS is very reasonable and I would continue using them.

Someone from Yantra Air came to my house a second time. He was great both times. He was very responsive and he took care of the problems. From my experience, American Home Shield is worth it. My only complaint is the denial of a claim that I made with regard to a faucet in my house. The faucet is frozen, rusted, and doesn't work. I called and American Home Shield said that they don't cover that. Besides that, everything else has been great.

I put in a claim for a toilet issue and the contractor came in two days. I got excellent service and they got my problem resolved. Everything has been good since then.

I can schedule the request online easily. The only concern I have is when I have any questions, I call and it takes too long to get connected. Except for that, everything works good for me. One time, a technician came over to my house, examined the system, and found out that the igniter was broken. He replaced that.

My dishwasher was tripping the circuit breaker so I called my home service company, American Home Shield for repair on December 12th 2020. The first tech came out, found that a wire had a short, cut and spliced it and committed to ordering the parts and being back out the following week. I received an email and text that the repair had been completed the following week (which it had not) and I called back AHS. After researching, the associate at their call center said that this claim could not be completed by the tech they had sent out as they were not Authorized to repair the brand appliance that I had so she created a new repair request.

The AC was not turning on when I wanted it to cool and it wasn't heating when I wanted it to heat. The contractor was relatively quick and came out in less than a week. It was really a good experience.

My dishwasher wasn't going through cycle and it wasn't draining. When Eric came out, he said it was the motor of something that he repaired the first time. I ran it maybe once or twice and it did it again. What he found was two things have burnt out at this time. Overall, he's very professional and knowledgeable. If he didn't know something, he made a phone call to figure out what was going on.

The water heater was leaking. I did a claim to American Home Shield on their website. It was very easy. The technicians that came were great people. Nothing leaks anymore.

Timothy Revilla’s Plumbing was wonderful. They not only did what they were asked to do, but then they helped me further find other issues that I didn't know I was having. American Home Shield has been very helpful for me.

The dishwasher would not drain. The contractor came out and fixed it right away. They were very good. They were on time. They're an excellent company. I also used American Home Shield when the motor went out on my air condition on my blower. It was in the middle of a hot summer and it was 95 degrees in my house. I'm 73 years old. I called American Home Shield and I tried to get somebody out as quick as possible because when you're old and you're hot, it's not good. But they kept putting me off. So I called my local air conditioning guy that took care of my air conditioner and it cost me $900, but American Home Shield paid nothing.

The Alpha Omega Mechanical tech was very knowledgeable in what he was doing and explained everything that he found. He said that what could be fixed and what didn't need to be fixed. He had a very detailed estimate. But American Home Shield did not authorize the repair. They wanted an extra $75, even though I had already paid it and we never got reimbursed. We paid the money and we received no service. Also, it was absolutely awful trying to communicate with AHS's people and everybody that we spoke to had a very thick Filipino accent. It was very hard to understand them. The last time that we reached out, the gentleman that was on the phone taking our order told us that our refund will take until at least February 21st. And at first, he said he didn't see any notes and then all of a sudden, he saw all the notes that were there to allow the service. It's been a nightmare.

The coverage is good. They're always there for you. The only thing is that my plan was $42 but they changed it to $58. I didn't receive any call. They just took money out of my account.

I made a claim for some leaking toilets and it went great. The guy who came out was knowledgeable and he replaced things that needed to be replaced. He did it it in a quick time and I was very satisfied.

American Home Shield has been great. They recently sent JR Appliance Service out here and they were wonderful. They did a excellent job and since the service, everything has been functioning greatly.

The contractor did a satisfactory job. They had the issue unstopped within 30 minutes and they were on their way. They were very professional. I'm very satisfied with AHS. I've had it for 18 years and all those years I've had to use it so I'm not gonna go complain. Without it, I would have been messed up being I was a single mother with a disabled child for a long time.

I recently had my furnace worked on and it went good. The tech was knowledgeable and nice. Having the home warranty, I don't have to worry about other costs.

My outside air conditioner for my upstairs was not kicking on. The thermostat control settings were not responsive. My online claim was accepted and responded to within about five minutes and I got a number to call. I called the people that were going to come out and fix it. I left a message with them and then they called me right back and we talked about it. The next day, they got somebody out right away. The technician was a very personable and very well-mannered individual. He came up and we talked. I went around to the side of the house with him. He talked me through what he was doing and all the different steps he went through. I was perfectly satisfied and happy with his work. I'm satisfied with American Home Shield.

The techs who serviced my furnace's humidifier thought the fix would work. They opened the vent to see whether the green light would come on but when I went back to the furnace, the light shows its red. The contractor said they are gonna order the parts for it. That's not happening yet and I got a text from Home Shield saying they're investigating things.

Our water heater was whistling and making these really weird sounds. I didn’t want to take a chance on having the thing blow up on us so we had a plumber come out. He checked everything and he couldn't find anything wrong with it. So it was good news. The plumber was prompt and he did a good job. American Home Shield also did a good job when we had a problem with our refrigerator. It took about four visits to get it done, but it works fine now.

My refrigerator wasn't getting cold. Tri City Appliance came and the man looked at it so quickly. He opened the door then he looked at the back. He said that it got a refrigerant leak. He gave me my yellow copy and told me that I'd be hearing from AHS. I called Tri City and they didn't know who came to the house. I'm a disabled 100% veteran with mental issues and it scared me to death. They also couldn't find the paperwork. It went on like that. They told me they could send somebody out and I said no because I don't like people coming in anyhow with COVID. They couldn't figure out what to do and so I told them that they needed to find that paperwork.

The plumber came out twice for the same exact issue but on another toilet. He essentially came out on the first toilet and replaced the wax ring on the toilet. Then we discovered that there was mold in the subfloor there and he helped diagnose that. Then he came out a second time for another issue with the toilet. He even left me the boxes for the things that he actually used to fix the toilet. So in the future, I would know what he used as a product to put into the toilet.

I called American Home Shield because the walls were leaking. They sent a plumber out. The plumber said, “It's not the sink, it's the air conditioner leaking.” So, then AHS sent an air conditioner person out. The air conditioner person came out, said it was not the air conditioner, it was the plumbing. They had four different contractors come out to my house until somebody resolved it. I was just going back and forth with American Home Shield. At first, they were trying to charge me $75 every time they sent a contractor out, and I told them, “No. ‘Cause no one is fixing the problem, so I'm not gonna pay anybody until it's fixed.” I went through all of this drama with them and talking to supervisors, and then they finally said, “Okay, we're gonna waive the $75 until the problem is solved.” But other than that, I haven't had any issues.

American Home Shield sent out Flash Garage Door Service to my rental property. The renters were not able to close the door properly. It was opening and closing. It would close, and then it would open on its own. Then, there was a switch which needed to be replaced, and they came in and they replaced the switch. Everything was smooth. Once I paid my $75 fees, they just came in and did it.

Back in October, when it was freezing here and we had ice and snow, I had no heat. It was the heat pump. So, I had to go to emergency heat. American Home Shield sent a guy and some group out of Abilene. They ordered a card, put it in, and it froze again New Year's Day. It looked like an ice cube out there. So, the next guy came out, looked at it, and he opened it up and he said, "What the hell is that?" He said he bypassed all of the stuff and the defroster card was from 50 to 80, which does me no good when it's 20. He said that it needed to be replaced because it was also leaking.

We gave American Home Shield a call and they gave us a code. We got a call within an hour and the gentleman came out, fixed it and went on about his way. Everything went like clockwork, so I have no complaints. It was great.

The technician was very friendly and knowledgeable. I wanted to make sure that my AC was working properly and he explained to me why I wasn't getting the proper air in one of the rooms. I would have AHS again. I canceled my account because I sold my home but they provided excellent service. I’m very satisfied with them.

My garage wouldn't close. American Home Shield told me I had protection for that so the garage guy came out. He said it couldn't be fixed 'cause the door would just go up and stop or go down and couldn't be opened back up. He would come the next day to put in the new garage door opener. I took off work the next day. He didn't come out or even call back to say anything.

The company called ahead and made an appointment. The tech practiced social distancing and wore a mask the entire visit. He wiped everything down and cleaned it when he was done touching everything. He was great. However, the claim was unable to be resolved. They said they wouldn't be able to resolve the issue and to refile the claim which I did. Right now, it's open without any further action from AHS and I'm not happy with them for reassigning me the same exact company when they've already declared that they can't fix it. Also, the process was difficult because it's all automated and I was unable to speak with a human.

A repair guy showed up for two leaks in my faucet and he did a great job. He had to replace my entire faucet on my kitchen sink and then I was supposed to have something fixed on my bathroom sink. He said that it was missing a part, so American Home Shield said that they wouldn't cover it anymore. The repair guy got the part for my bathroom sink and I had to pay him out of pocket. That sucked a little since I already had to pay, but we're able to use the sink, which is necessary. I definitely recommend American Home Shield. I'm not sure how much a plumber typically is but I'm sure it saved me a couple $100 on that visit.

My sister was complaining that when she put a new light, the light blew so she had to replace the light fixture, not just the light bulb. It came back on then it blew again. She had also told me that her brand new vacuum stopped working twice. She had some other electronic purchases that she'd plug into a wall that did the same thing twice. That all sounded electrical to me to have new things breaking like that and the light not working. The electrician came out and I asked him to check if everything was okay with the electricity in that house. He said that it's as safe as it can be for a 20-year-old modular home which gave me the impression it isn't that safe. When he left, the light was working and now it's not. I don't know that it's his fault that it's not working or if there's something internally wrong with the electricity. But he seemed nice. He came and did whatever he was supposed to do.

AHS sent out Complete Air Mechanical of Central Florida Inc. to work on my AC system. Initially, their techs looked at the unit and wanted 1,700 to fix it. I had an issue with that because it was a bit more than what most companies charge. So, I called around and called back Maximum, the company that put the heating and air system in the house when the house was being built. I asked them how much the Freon costs since Complete Air company was trying to charge $100 a pound for it.

We had a key changed. All I had to do was call Home Shield and they set it up. I had a call back from the locksmith within a couple of hours and he set an appointment for two days out. It was good. He did it first thing in the morning too.

It was great when AT Appliances came out for our dishwasher. They came at a decent time and they fixed it. It was quick. They were professional and it was good.

The AC repair guy was excellent. I was impressed with the way he explained everything to me and my wife, and the fact that he showed up on time when he said he was going to show up. The AC is going great. I'm extremely satisfied.

I almost canceled American Home Shield because I had some issues like I wasn't happy about my washing machine claim. Then I do claims online if I can. But if I need to talk to somebody about something, I try to call because I usually can't express myself when I'm online. The biggest complaint I have is that they're computerized. If they don't give the right option there, I hope I could get ahold of somebody. But they're fine. Recently, Mel's Preventive Maintenance came out to do some AC work. The tech did a good job and was highly professional.

My heater was blowing out cold air instead of hot air. It wasn't heating the house. The guy came in. He was extremely professional, very courteous and did a whole investigative thing into what was going on. He found the problem and fixed it. He replaced my thermostat and it's been working beautifully since then. I was very happy.

I was having trouble with my oven. I called American Home Shield in October when it first started and they sent someone out. The first company that came out said they had to order a part. The part came in a week and a half prior to October 2nd. Technicians came out and replaced the part. The oven was working fine for some weeks. I tried to turn the oven on again and there was a strong odor like something was burning so I turned it off and I never used it again. I tried it a second time and there was no heat coming from it. I called American Home Shield and they sent someone else out. This was 60 days right after the first company came back out. I was told I would be charged a copay again.

I submitted the claim for my microwave that wasn't heating up and the technician came out within the next couple of days. He was very professional. I showed him where it was at. He did his test and found out that my electronic board to my microwave wasn't working. He ordered me another one. It came in on a Monday then he came the next day. It didn’t take long for everything to get completed. The other claim didn't go so well. The technician came in and looked at it. He said he couldn't find anything wrong. Within the next couple of days, I had to call again for another service. This guy from General Electric came in. He was more in depth with his findings and he fixed it.

We got a new washing machine and dryer. The washing machine people said that the valve has a green-green stuff on it so they cannot plug the washer. They replaced the valve and fixed the leak under the sink. They changed something in the sink and it's fine now. They're good. These last couple of months, I've been telling the reps at AHS that the number they call and the email is my wife's. I've been telling them to put my email and number on there but they haven't.

The service itself is okay overall. But I've been having some issues with getting the right vendor at the house. Sometimes you have to call a second opinion because the first vendor for some reason put some incorrect information. So the service hasn't really been beneficial because it takes a second opinion to get things fixed. I have an appliance issue that hasn't been fixed yet. The last time I talked to Jea's Appliance, they said that they needed a part. But that was two weeks ago.

Usually, if I put the claim in today, someone calls me the very next day and sets up something. This time though, there might have been a miscommunication or things have changed. When I called back the next day, I said, “Well, no one never reached me. And every time I tried calling, no one answered the phone.” The American Home Shield rep told me I had to wait 72 hours before anyone would contact me for a repair. I said, “Okay. You didn't tell me that yesterday.”

It was a positive experience with AHS. The tech that came for my dryer was very nice. My son ran the dryer and accidentally got the lint trapped so his socks got stuck in there. The tech had to take it apart and remove the socks. He was very professional.

I had a leak in my faucet and the sink in two bathrooms. I called American Home Shield and they said someone will call me in 24 to 48 hours. The repair guy was very good. He changed the faucets, told me what was leaking and showed me what needed to be done. I would get him again.

I had something leaking onto my ceiling on the first floor from the second floor. The first time technicians came, they cut holes on the ceiling on the first floor. One hole was where the spot was and the other one was right under one of my toilets upstairs. That was to verify that the leak was not coming from there. The first hole they cut was exactly where the stain was. And it was still like that. They told me to monitor it then call them back and they would come out. That was overnight and it kept leaking. I called them to come back out. The second guy who came said that it was my toilet in my master bedroom that was causing the leak.

American Home Shield is the best. When we first purchased our home in Illinois, the prior homeowners purchased us some random home warranty and they were godawful. We stopped using it because they were useless. But American Home Shield is doing something different than what other folks are doing, so they should keep doing it. I'm not at home all the time, so it's been a big help for me. If some thing’s going and I'm on the road, my wife doesn't feel helpless. She knows that I can make a call or she can make a call and have somebody come out and get the issue corrected for us. So they're part of the family.

I had a lot of trouble with my furnace. There was a company that came out twice and fixed it temporarily. Then this second one came out twice. The second guy they sent really knew old floor furnaces that are run by gas. He fixed it. But the first guy knew that that was the wrong kind of thermostat. He changed that, but it didn't really fix the problem. What I appreciated about them is they listened. And they finally sent me their old floor furnace expert.

There are certain things that I'm not happy about with American Home Shield. We had a downdraft range and it wasn't working. They replaced it for us, which was nice. They said that I had two choices. Either they give me the money and I was gonna purchase whatever I wanted or if I could wait and they would order the range for me. The installation would be on them. I was fine with that so we waited three months. After which we got the unit. The unit has been sitting in my house for a month now. I have two kids in my house and I have this large unit sitting on the floor. Every time these kids run around, I feel like they're gonna get caught and get hurt. I don't have a big place.

We've had American Home Shield coming up on a year on this house, but we've had them on previous homes. I like the fact that I do the claims over the computer. They take the credit card. However, following up would be one area they could improve on because we had an issue with one of the plumbing companies. The plumbing company ordered a polished nickel nozzle and the set is brushed nickel. On a home that we did a $100,000 renovation in the kitchen on, I got two sinks and the two doesn't mix.

We had an issue with our garbage disposal. H & K Plumbing came and fixed it. I had a different home warranty company six months ago, and we had to call them out. H & K Plumbing also came out but the service was terrible. Then when we had this new claim with American Home Shield and it was the same vendor, I was worried that the experience was gonna be terrible, but it wasn't. They sent two different people and it was great.

I can submit a claim online just fine and that process is okay. I call too, but that process is a little more cumbersome as I have to wait on the phone for a very long time. With my recent appliance issue, I originally submitted it at the beginning of December and it was just resolved this weekend. Warrior Heating & Cooling was the second contractor to come out and they were fabulous. The gentleman listened to what I said and he was wonderful. If he could have been the first person to come out, the issue would have been resolved back in the beginning of December and it would have been great. I have since recommended that company to other individuals.

Our refrigerator quit functioning on us and it turned out that it was the compressor. It took a little bit longer to get the part than was expected. So, American Home Shield authorized us to get a mini fridge for $150 and they paid for that until they were able to get the part. We were able to get the refrigerator repaired and everything's working A-okay now. The problem was addressed well and I was very satisfied. That was the only time we submitted a claim to AHS and we were new to the process. They should outline the procedure of how to file a claim and how it works for new people. For new home buyers, having a home warranty is very essential and I recommend it highly.

We called the contractor for the furnace that went off. They came the next morning and did an excellent job. They got it up running and everything's been fine. The only thing is my wife has a hard time getting to talk to a person. It's always a machine. It's difficult to navigate through sometimes, but we handle it. We've had AHS for five years now and we're well pleased with the system and the way everything's going.

I've been using American Home Shield for many years and I've had a great experience with them. The service provided by their tech for my claim when my heat wasn't working was excellent.

We had a garage door repair claim and American Home Shield got what we needed done. I called to make sure it's covered. I don't wanna pay it and then not be covered. The tech who came was great. He went above and beyond because of the time it took to actually find somebody. They had to cancel at first because of the weather. The only thing is it's kind of hard getting ahold of American Home Shield sometimes. The call volume is insane. Also, we had to get a plumber out here. We paid $100, and they couldn't even do anything, so that was kind of disappointing.

I had some electrical repair work done and the first tech that AHS sent out didn't know anything. Then they sent a second one. There were some loose outlets and he fixed them all. It was a good experience. One time, we got our water heater replaced and it was supposed to be all covered by AHS. The plumber charged us $600 when he came in and then he didn't change anything. He just replaced the heater. Then when we asked him, he said it was uninsured stuff. So, then I called American Home Shield to find out what all is covered. They said the heater is covered unless he changed some pipeline. Nothing like that happened. It ended up costing me quite a bit to replace the heater issue.

Our refrigerator ice stopped and wasn't cooling the refrigerator at all, just the freezer. I figured it had frozen up most of it, but I didn't know how to get back into the coil. I called Home Shield very late on a Saturday night and they sent a man out Monday afternoon. He defrosted it and discovered it was the thermostat. He replaced the thermostat, and it's all back to normal.

I had an oven issue and I called GE and left a very detailed message of where, who, and when to call. They just ignored it and called me, but I was in a meeting and couldn't take it. I got their message after the meeting ended. When I spoke to their delivery person, he said the guy would not go back there and he gave me a phone number to call. It was a Saturday and that number was closed until Monday so handing me that didn't do me any good either. That was pretty disappointing. I talked to somebody with American Home Shield at customer service and they got it rescheduled for Tuesday. It happened and GE got it fixed. With the plumbing issue I've had most recently, I scheduled it on a Tuesday night and people reached out. It was taken care of by 10:00 the next morning. That was a considerable improvement. Having AHS makes it very easy when there's an issue.

I did a claim for a clogged-up frozen garbage disposal through American Home Shield's online option and that was convenient. A guy came out and was very nice and polite. He practiced social distancing. He fixed the problem quickly and did a good job. It was something that could be done with a broomstick and I should have been able to do it, but I didn't. I tried to fix it but I just didn't dig at it hard enough. I was afraid I was gonna break it. But the guy dug hard.

Our emergency heat was stuck running all the time even if we turned the whole unit off. This time around was great. It was a lot smoother. But our first claim was a nightmare. When we tried to submit the ticket online, it didn't work. It seems like a lot of your stuff was sent to people overseas. American Home Shield set us up with somebody that didn't show. And then we tried to call to resolve all those issues. We couldn't even get anybody on the phone. Between my husband and I, we had a total of 12 hours on hold on the phone. One time, one lady fell asleep on the phone with my husband. It took months and months to get the issue resolved. I'm also a real estate agent. I was freaking out because I sold AHS' home warranty to other people. And I was like, “Oh my god. Is this the service they’re giving out?” I’m so embarrassed.

The fan motor of my heat pump went out. The techs were really good. They explained to me everything they were doing. Everything has been perfect since they came.

AHS has been fast and reliable. The technicians that fixed my washing machine were professional and quick. It hasn't been giving me any more problems.

It smelled like something was burning. My husband put in a claim and the guy who came was very good. He cleaned everything off, put something on the wires and it's been working good now. American Home Shield is also cheaper than making the call for a regular heater guy to come in.

I had an issue with my heater. It would click on and fire up a few times, but it wouldn’t consistently run the flame. It was because the flame sensor had been corroded out. Super Air diagnosed and fixed that within the hour that they were there. Everything was good with Super Air. American Home Shield has been working fine, so far.

I've tried numerous Home Warranty companies and American Home Shield has been the only one where it's consistent. With the other ones, you file a claim, and it's a 50/50 toss-up of whether the claim is going to be covered or not. With American Home Shield, I've never had any issues. If something is on my contract, and it breaks and I need it fixed, American Home Shield has always been there to fix it.

I would recommend American Home Shield to anyone. I told my girlfriend and some more people about it. My sister has some home warranty with her company and I also told her she should go with American Home Shield. She's considering it too. She had a microwave that was broken and it took her almost a month to get it replaced. I told her every time the contractors with American Home Shield came out, my stuff was fixed the same day. Sears was recently sent out for the refrigerator and they were excellent. They said there was a piece broken with the icemaker and told me everything they were doing. They had the part for the icemaker there on the truck and I didn’t have to wait.

I made a claim to American Home Shield for plumbing leaks. I got quick response and had somebody out the next week. They repaired what I needed repaired.

My hot water heater was not working. I did a claim online then I got maybe both a call and maybe an email stating which company would be the one contacting me. That company then contacted me. It took a couple of days for someone to come out because we had a blizzard. The guy came out pretty quickly. It was another two or three days before he put a new water heater in, which was okay. It wasn't untimely and it was 'cause it wasn't an emergency. The guy did a good job. I live in a duplex and the furnace went out too and I had to get that dealt with. The hot water heater had been an issue for a while and while I was online for that claim, I threw in a claim for my furnace as well. Although I went almost a week without a furnace, which was not so fun, the claim was fine. There's a new furnace that's working at the moment.

I had my house rekeyed. The tech responded within 24 hours. He was able to be there within 24 hours. It just didn't work with our schedule. So it took a week but that was because of us, not because of the tech.

I was disappointed with the furnace ticket that never got answered. The furnace was the most important during the storm and the winter and it was just dropped, with no urgency whatsoever. But other than that, AHS still does what they say they're gonna do and I'm satisfied with the work that they've done. They sent out Ryco Electric and the tech took some time out to educate me on some things instead of just coming in to do a repair and leave. He gave me some information that I can use to use on other appliances as well.

We called for a plumbing issue and the guy that came out was super nice and kind of cut up. He was straightforward and professional. He was an average person having a conversation with me. He did his job. It was an excellent experience. Calling American Home Shield is a lot easier for us. We could do claims online if we ever had a problem, but we like talking to real people. We also like it when somebody speaks English and that's American.

It took the tech a couple of days to get out here because he's super busy but the experience was fantastic. He got in and out in less than an hour and the clothes dryer works great. He's been out here two or three times over the course of the last year. He is my favorite out of all the techs that AHS has ever sent out. He's very conscientious. He came in masked, gloved-up and very square under these circumstances. If you ever need anything repaired, Mr. Fix It is your guy. We've been in this house for two years and had numerous home warranty repair works done. AHS has been reasonably consistent and I would recommend them to friends or anyone. It's a good value and we're pleased with the experience.

We've had issues with our dishwasher and refrigerator. We very promptly got ahold of a local representative. The contractor got in and fixed it in a very timely manner. We were very, very pleased with it.

Submitting the claim to American Home Shield was easy. I just paid my service fee upfront and they contacted Lynch Electrical, who then contacted me. They came out to fix my attic fan. And then, I had a light bulb in the basement that needed to be rewired. And they worked on helping me identify some switches in my garage. The tech was very nice and quite informative. He was able to explain to me the process and what I have to do. Although he couldn't fix it the first day, he came back the very next week and completed the job. There is one more thing that I have to call them back later on. He said it needed to be greased, and he didn't have his grease gun with him. Since it's wintertime and this is a summer kind of thing, there is not a big rush on him coming back.

AHS said they would get ahold of the contractor quickly and a guy would get ahold of me within 24 to 48 hours. That happened which was great. The guy came out and did a diagnosis. He said he to order some parts and he'd be back in a week or so. I called him in a week and he said, “I just got the parts in. I’ll be over tomorrow or the next day.” He came over and fixed the refrigerator water dispenser. He did great. I had First American Home Warranty last year and they were horrible. With American Home Shield, it was a welcome relief.

The bathtub faucet handle broke off and it caused an issue with leaking and the tech that came out was able to fix it. The dude was very fast. It was outstanding.

I had a heating problem with my furnace and the guy from A&E Electric came out. He knew what he was doing. I also had a plumbing stoppage and it was easy to submit a claim once I got through the recording (all those prompts). However, the provider they sent out was horrible. The guy claimed he has 15 years experience, but he couldn't fix the problem. He made up lies too. People can Google my address and see how much my home is worth. This guy claimed that I had pipes missing and there was a major problem. He didn’t even submit a request for what was needed until I kept calling and calling to ask when he was coming back because after he came, he tried to clear the line and couldn't.

I called AHS because the heater would not come on. The process has always been difficult 'cause I have to wait at least an hour. But the contractor called me immediately within 24 hours and he was here the next day. The guy was great. He knew what he was doing. I would absolutely recommend AHS.

There was a leaking pipe in the kitchen and when I submitted a claim with AHS, it was easy. The techs who came out were great as well. The plumber came out for us to repair the pipe and they sent Mr. Handyman to repair the drywall. The quality of their work was very good but Mr. Handyman replaced the piece that was cut out and they didn't paint it. So, they just left this new piece of drywall that doesn't match the rest of the house and I have to go and repaint the whole house to match that piece that they installed. On top of that, we have some water damage on the kitchen floor, which was caused by that leak, and apparently, AHS does not cover that.

My ice maker was broken and I was without an ice maker for a couple of weeks. It was easy to make the reservation online through American Home Shield. Then I was told that I could expect a call within 24 hours. Stainy’s Appliance Services was very good. They kept me informed when the parts came in and when their tech came out, he was very punctual. He also kept me aware of how far he was from my home. So, it went well. I’ve been having so much trouble with that ice maker but the tech seems to have fixed it. Overall, American Home Shield was good.

The technician that American Home Shield sent out was very knowledgeable, kept me apprised ahead of time of when he was going to be here and was right on time. He looked at the appliance and quickly discern what the problem was. He had the part that was needed. He went to his truck, picked the part up, and put it in. It went very well. Overall, I've had very pleasant experiences with American Home Shield. Everyone has performed very well. I like the service people that they've sent to me for the repairs that I've needed.

It’s hard to understand what American Home Shield is covering because the cost to pay the technician seems to be the amount of money that it would cost for the product that they're replacing as well as the installation charges. I decided to go and get my own plumber, the water heater and installation for less money.

The plumber noticed a leak. It was a pinhole in the pipe for the water heater. To fix it, we needed to shut the water heater off and the water heater shutoff was also defective. He couldn't shut the water off and he didn't have all the equipment. He said he will have to let the company know what needs to be done so he wasn't able to do anything on the night that he came. He wasn't sure when he would be back. Meanwhile, we had to shut the whole house off so that it won't be damaging further into the wall with the drywall getting wet inside the wall. But my daughter lives there and she has two kids and whenever they need water, they had to go back outside the house to turn the main on so they could use the water. Once they were finished, they had to turn it back off.

My cooktop controls were flaky. They beep all the time and change the temperature. Also, the microwave was old. I was so thrilled with the repair people who came. They did a great job. They came back and figured out what needed to be replaced on both of them. Then AHS decided that they were going to fix the cooktop and replace the microwave. The microwave is back ordered which is fine. For the cooktop, they got the replacement parts and came and fixed it. It's great now. On that or a different trip, they figured out what's wrong with my dryer but I haven't heard yet from AHS if they're gonna repair it or replace it.

The technician who came out to fix the issue that I had was professional. He did a good job.

C Mayes Plumbing & Heating came out very quickly and resolved my issue. The plumber was very professional and informative. The only thing about them is that their mailbox is full. I couldn't leave them a message and they weren't answering the phone. It was like one or two days that I had to wait for them to get back in contact. But I had a really good experience. American Home Shield is worth the monthly fee. It saves money in the long run so I definitely recommend it.

I put in my first work order with American Home Shield November 3rd 2020 to fix our washing machine. After two visits, the technicians sent out said that the unit could not be repaired and would need to be replaced by American Home Shield. AHS advertises that if a product can't be fixed, they will replace it or provide money to buy a new one of your choice. I have not received any communication from AHS in months. I call every week and someone always tells me they'll have a supervisor contact me. We've been waiting 4 months and haven't heard from them, we still have a broken washing machine and they're still charging my credit card every month for a service they're not providing. This is a scam. I would not recommend American Home Shield as they do not provide the services advertised.

I called AHS. I had an issue with a range. There were three eyes on the stove that were working. One of the eyes wasn't working and something was wrong with the oven on the stove. The technician that went out told me the way this stove had been wired, we needed to put an outlet in so the stove could be plugged in the outlet when they brought the replacement stove. So, I had that done. I was told that the stove was going to be at the warehouse on the 1st or the 2nd of February. I called back this week to check about when the stove was going to be there. When I called back, I got the runaround. I spoke to several different people and one representative in particular, took me to my boiling point, because she was saying that she could not find my account, and then she asked me for my credit card number, which was totally inappropriate because I didn't use a credit card to make this purchase.

American Home Shield sent out Elite Electric Solutions to fix two ceiling fans. On the first ceiling fan, the light was flickering. And the second one, the motor for the fan was broken, and so it was grinding and struggling to spin the blades. I went to their website and filed the claim on there. It was good and easy to use. They said that the contractor would be reaching out directly. It was the next day I got a phone call from them. The techs were great, professional, came with COVID mask and put covers on their shoes and got the job done, so it was very good. The one with the light, they were able to fix with a new bulb. The one that was with the motor problem, they completely replaced the fan. Overall, having American Home Shield alleviates the stress of keeping up with the house and you feel a level of protection if anything goes wrong in the house and that you're in good hands to get anything fixed.

When I submit service requests, I do it with the automated thing because if I call, I have to be on hold forever. But now, I'm just gonna wait on hold until they answer me. I'd rather do it with a claim rep. because I found out that some things that I needed fixed could have done together on one service fee because it requires the same kind of service, and I didn't know that when I spoke to an American Home Shield rep. They told me in the beginning that when I call to get service, each appliance has a different service fee. But all the claims that I made have been good. Recently, Hotshot Appliance Service came out for my garbage disposal. They were very friendly and kind in explaining why the problem happened and what was wrong with it. I have always recommended American Home Shield.

I really liked Realty Rekey. He just came in and rekeyed five doors. It was quick. It was like 15 minutes. I asked him to do one key for all of them, and he did. He was really nice. I also used another service with American Home Shield. I had like a toilet issue and I put in an order. That was easy. But then, the next day, I had a heater issue, and I put it in order. Both jobs went to the same person. I just wish it had merged and I didn't have to pay $75 for each one. Even the work guy said, “You guys can call or do something.” It seems like I had two jobs. I had to pay $75 twice for the one person to come down. I think it was just the app didn't allow me to add to my plumbing job. If I had another type of service like a roof service, I wouldn’t merge it with the plumbing service. I could have merged them both but it wasn't obvious from the website. Other than that, I really like them so far. I liked that they have an extended roof protection. I put extra money for that.

I really appreciate Mike's Appliance. The particular service tech that came out was very supportive and helpful. This was the second time that the washer had performed. The first time, it was fixed. But it has been about a year and the transmission on the washer went out again and the same thing started happening. So American Home Shield is going to replace the washer. They have handled the claims very well. You might expect that they're going to try to fix the issue before they do a replacement. But if a unit needs replacing, it does happen which I appreciate. I would also use Mike's Appliance again just because of the great technician they sent.

Poe’s Plumbing went above and beyond what they needed to. The technician was great. But once we submit a claim to American Home Shield and when we have to have a follow-up for something different, it seems like at that point, there's a little bit of pushback. It's more informational and asking more questions in that regard. There were two separate devices that we had to have three different calls on and on the third call, the item was finally replaced outright. It took a little bit of procedure, which are the parameters on how they set up business.

I go online when filing claims and I find it very easy to do it self-service. I like the communication and the reminders when folks are coming. AHS texted. We had one situation with the wine fridge where we needed to order parts and they kept us in the loop the entire time. They got the parts in and scheduled the appointments. The guy that was sent out was terrific. The one that was a bit of a challenge was when we called in our garage door opener. The repairman felt very constrained on what he could do. He said the motor’s out and I needed to get a whole new unit. But that wasn't supported, only the parts. He had to come out three times on that. Whereas, if the repair person says it needs a new one, American Home Shield should just provide a new one. Then he kept trying to upsell me, which I was a little uncomfortable with as well.

Somebody referred and told me about American Home Shield and I signed up with them because I thought it would give me peace of mind. Recently, the heating unit was continuously running and making the house 80 degrees. No matter what I did, it wouldn't cut off. So, I made a claim with AHS and the process was pretty simple. Then, the techs came out and they said assessed it. They were fast and they said that the thermostat within the unit that tells it to shut off was broken. So, they had to go to get the part, then they came about an hour later and fixed it. That was a great experience and I didn’t have any issues. Everything seems to be fine now.

I've been with American Home Shield for years and it has been very helpful. I've always relied upon them. But lately, they've fallen apart. I prefer using the phone to submit a claim. I'm probably of an age where I just don't absolutely love doing things online. It's very frustrating sometimes if you can't get through and I don't find submitting the claim online as reliable as the phone. However, this time, I talked to somebody in the Philippines, which I haven't done before. I had the feeling that they didn't know what to do with me because I was having trouble with one of the people I was put on to fix something. Finally, I just dropped it and I went to the store myself and I was getting somebody to put it in. I'm very dissatisfied with American Home Shield. This has been awful and I've had it. When my time is up with them in March, I'm not going to go with them anymore. I would tell people to look for somebody else.

My shower was not warm enough and it kept getting cooler so I just assumed that something was wrong with it. I had my friend come over and look at it. He couldn't get the pilot light relit and there was water underneath. I called the home warranty for them to look at it and they were able to quickly identify what needed to be fixed with it, and then also get it replaced. I called it in Friday, and Saturday, they were out there fixing it so that was good. Everything was seamless. It worked exactly like I wanted it to and I was happy with it.

Home Shield has a series of companies that they call for service. But I'm having problems with trying to get to the right kind of technician. Last year, I had a problem with my oven and the tech they sent out didn't know what he was doing. They had to send somebody else and it was a very simple, easy problem. However, when I had an issue with my Sears washing machine, the guy that came over was a Sears technician. He was good and did quality repair work. But as soon he finished the washer, the next week, our dryer has gone bad. It was making a loud pitch noise. I called Home Shield and asked for somebody from Sears. They gave me some other company and I've had problems with this other company before. I couldn't even get ahold of them. I'd call and their answering machine was full. We had to call back to Home Shield. They got ahold of them and then got an appointment. They're supposed to come Friday.

I submitted a claim with AHS because the garage door was stuck open and I couldn't get it to close. When you push the button, it would just go click, click, click, and it wouldn't do anything. Smokey's came out and he fixed it. He was good. I liked who we got. I've had issues with other claims, but this claim was good.

I've not always been pleased with the service we've received from American Home Shield. We mostly had plumbing type of issues. Sometimes when the contractor has come out, they seemed kind of distracted and they've had to come back a couple of times in a previous incident where if they had been paying more attention, they probably would have got it with one visit. That was my poor experience with American Home Shield. When their contractor comes out, you're paying $150 for a service call so sometimes, it seems overpriced. But if you have a significant problem, American Home Shield is worthwhile. A neighbor of ours had a whole floor ruined for a water leak and they fixed all of it. In a case like that, American Home Shield is very effective. Overall, we're satisfied with them. Recently, the water heater was not heating the water sufficiently. When the contractor came out, they removed a regulator on the hot water heater and that fixed the problem. We're satisfied with the service we received.

I had another company before I had Barstow & Sons Heating and they won't even deal with American Home Shield. I was very disappointed because I liked the company I've dealt with for years. Barstow has been very kind to me except I get the feeling American Home Shield doesn't give everything they're supposed to. My other company says, "If you want a part, they'll send the cheapest part or won't even send the right part at all." My experience with Barstow, so far, has been good. But the companies can't help what American Home Shield does to them. I found out that American Home Shield makes you pay for the freon. It's close to $100 a pound. I'm still having to go through where I've got to reschedule them to come get the freon which is gonna cost me $400. I'm not being very happy with American Home Shield.

It was very easy to put in my service request with American Home Shield. It was very easy to navigate the little app and put that in the website. I did like that especially since this was my first time having warranty and dealing with this. My first experience with North Star was fine. My husband was the one that was here that day and he said they came in, did the repairs and got the boiler working that same day. We were very happy. We had heat for five days or so but now, we have a leak. I don't know if it kind of disrupted the whole system and we still don't have heat. I had to put in a separate request and they're coming but I have to wait another week.

My stove's broiler went out again. Express Appliance Service came right out within a couple of days. They were nice and seemed to be efficient. They decided it needed three parts, overlay, the computer board, and the element itself. They tried to get it and couldn't get one. They reported it back to the company and I didn't hear anything. I called the company twice. Finally, they said they were looking for it. A day or two later, they sent me a message that they couldn't get the parts either so they would be authorizing a new stove. About a day or so later, they sent me out a list of stuff. We went over it and picked out the one we wanted. It was a little more money, so we paid the difference. Now we're waiting till this coming Monday when they're going to deliver. That took from January about 2nd till now to get it resolved. It was a little long.

My light switch was shorting out in the garage, then it completely broke to the point where I couldn't turn it at all and I couldn't flip it. I called AHS and their claims process was pretty easy. They told me to expect the contractor within 24 to 48 hours at the most and I was very happy with the entire process. The light switch has also been working perfectly since the repair.

The unit wasn’t cutting off and it ran for weeks at a time. We didn’t realize it until we got our electric bill because we don’t hear it run. When the manager from the electric company called us, he told us we needed to get somebody out to look at it because it seemed like it was a problem either with the thermostat or with the unit itself. And it was the unit itself. Shepherd’s Heating & Air was very thorough, prompt and handled the problem in one visit.

The last claim I had was for my garage. I paid my deductible, but I ended up having to pay an additional $400 to get my garage door fixed, which was kind of bizarre. But I went with the technician's advice and got it fixed and paid the additional $400. He was very professional when I was speaking to him. So far, so good. I'm okay with the service, so far.

We discovered that there was a leak in the bathroom in the basement. We reached out to American Home Shield. They were very prompt in their response. They sent someone out to take a look. The plumber identified the problem and changed the pipes without an issue.

The turns of my switch had shorted out and died. They needed a new condensate pump. The tech came and fixed all the issues. It was seamless. If you're buying a house, American Home Shield coverage is worth negotiating into your contract.

We had plugs that were bad and there was a plug that went bad. The guy fixed that and he found there was something wrong with the box. He was a good electrician. He did an outstanding job. He was very pleasant and professional. However, American Home Shield did not replace a like item on my other issue. I paid almost $380 for my faucet and they just replaced it with a $69 one.

Atlantis turned the AC unit on and then it went off. They turned it back on and it went on. It ran for a minute and then it went off. So they couldn't figure out the problem. We knew the unit was working because it came on, but for some reason, it couldn't stay on. So they checked the power, which should be 240 volts to run the unit. But we were only producing 203. So we were losing power somewhere. We have solar on our home and I was wondering if hooking up the solar had something to do with it. The owner of Atlantis called American Home Shield and let them know what was going on. Then American Home Shield called me and told me Jet Electric was going to come out on Sunday, which they did. They were here for 10 minutes and turned the unit on, set it where they told me to set it, and it came up to temperature. It ran just fine. Then it went off after it reached temperature. So they decided to leave.

I had a problem with the first company that American Home Shield sent. When I originally called as far as scheduling, it was very rude and unprofessional. They told me, “Well, listen.” First of all, I had to call them. They never called me. They said they got my claim and they would see how they could fit me in. But the times that they gave me was not the times that I will be home.

I tried to make an appointment online with American Home Shield because my heater was not working. It was not clear on the website how to schedule a heating because it gave you only a limited number of choices, but nothing for heater, only air conditioner. So, that was difficult. I ended up calling American Home Shield on the telephone in order to schedule the appointment. My heater went out right when the atmospheric river was happening here. We had a big rainstorm that took several days with non-stop rain.

American Home Shield is the best money you can spend on, especially if you are single or much older like I am. I'm a real estate paralegal so I see a lot of house closings and sales all the time. A lot of times we have buyers asking about the home warranty process and what it entails. If they ask me, I can always tell them my experience. I've had American Home Shield for three years now and it has always been great. I tell everybody, “If you can get that on your contract, get it. It is well worth you buying.”

I was having issues with my dishwasher, my microwave and my cooktop. Jack's Appliances was very efficient. They came out on time. They were very communicative and they were able to fix all of my appliances. The customer service at AHS was great as well. Everything was simple with their process.

The contractor came out and looked at the refrigerator. It was a lot of parts that were needed and they said that they were going to put in for the parts. I didn't hear back from anyone for a week. When I called them, the person that answered the phone said they had put in for a replacement 'cause it was too much to fix it. From that point on, I contacted American Home Shield and they told me that it wouldn't be until the end of February before they could get the refrigerator. I didn't want to wait that long and I didn't have to either. They told me how much they were paying for the claim and I chose to get a Lowe's merchandise card. I purchased the refrigerator and I have the receipt here now which I gotta send over to their email address.

Class A Service was good. They were professional and they knew what they were doing. They cleaned up after themselves. They were prompt and they did their job. It was easy to submit my claim online but I like to try and do it on the phone. With the verbal request, I can add input. Whereas online, it's kind of hard to supply exactly what we're needing done. But overall, I like American Home Shield's services.

We were having issues with the AC unit turning off and on and we were having an issue with Freon leaking from the system. When we made the call to AHS, they took it immediately and they assigned an agent. The tech came out within a reasonable period of time. The man that they sent was knowledgeable and very fair in his evaluation of what he found. The tech worked on both issues and everything was taken care of. So far, it's working great and living in Florida, that's what we needed. It's the first time we had worked with them, through American Home Shield, and it turned out nice.

The refrigerator was freezing all of the food. The guy came out four times and it was one problem after another. Then, he said he misdiagnosed, and he didn't know what was wrong. The last time he came out, he said all I had to do was turn off the icemaker and not have it make any ice and the refrigerator will work fine. I asked him why would I not want that on if I live in the high desert, it's hotter than hell, and in the summertime, I need ice. He said I just have to buy myself some ice and he left. I called in American Home Shield and I put a request in for a second opinion. That guy came out and he'd ordered a part for it. He said there was something wrong with the icemaker part of it, or the vent. We'll see when he gets the part in whether or not it gets fixed.

When we were having problems with our air conditioner, it took about four weeks to get it fixed because they couldn't find a coil. The air conditioner was 16 years old. But our experience with AHS has been fairly simple and easy. When we have a problem, we call them, and then they get back with us. If we haven't heard from the provider that they have recommended, then we call them ourselves.

My heater wasn't heating. It was just blowing cold air. I got up at 4:00 AM on my Pacific Time, and I filed a claim online. Immediately, American Home Shield dispatched it. So when that company opened at 8:00, they immediately contacted me. The tech came out that same day and fixed the problem right there. The claim submission process with American Home Shield is simple and easy, but some of their contractors are not really qualified. I had the one contractor out last year on the refrigerator, and he must’ve come out eight times. It was ridiculous. He didn't know what he was doing. They brought out his mentor, and his mentor couldn't figure it out. Then they were replacing every part. It still didn't work.

The drain system didn't want to drain out in the bathroom. The tech came and cleared it out. I've never had a problem with AHS. I trust them. Anytime I’ve called them with a question, they’ve always answered it for me and took care of it.

My previous experiences with AHS have been up and down. I’ve gone through two dishwashers and it took a month for them to get a guy out to it to replace it. But on the electrical issue, they addressed it within about two weeks. Now, I've been waiting for a plumber since November. I needed a new spray nozzle for my kitchen sink and the valve on the upstairs bathroom was leaking. The guy came back about two months later without any of the parts. Then, he went out to some place here in Chicago and picked up the spray nozzle and ordered the valve. He replaced the spray nozzle that day, and then he's never been back. It's already February.

I've been put on hold for more than a month now for my cash out. AHS sent out four different contractors and I still don't have the problem solved. Everybody that came out from the week of when they first started coming out, all said the same thing. They said the water heater needed to be replaced. So when they went back to American Home Shield, AHS sent out somebody else. Then it just stopped. Then I asked them, they wanted to put a waterless tank. I said no because I wanted the same unit that was in there because I live in a townhouse. I went to another contractor I found and AHS said they were going to cash me out for $1,500. I still haven't received it and haven't heard back from them yet. AHS didn't help me. I exhausted all my contractors.

I called for a service order for one leak. The tech from Lindsay Plumbing looked at it and then I called a week or two later for another issue thinking that they were connected to one another. The techs charged me a different fee which was fine. But, he didn't go into the home where the leak originated from. He said he could get to the source of the problem. Everything he did was outside but he still couldn't get to the source.