American Home Shield Reviews

I don't feel real good about American Home Shield's service. Their customer service stinks. You can't understand most of the representatives. If you have something wrong in your house, you want to be able to understand them well enough to find out when they’re going to send someone out to get it fixed. From what I understand, they're in the Philippines, and they're not the nicest people when you get them on the phone. I've had one guy even hang up on me. When they send out the service tech that you want, the service from him is good. But they argue and argue and argue that they don't want to send that tech out. It's almost time for me to renew my warranty plan and I'm not sure I'm going to stay with American Home Shield. I'd really like for them to get their customer service back in the US where we can understand them.

I love American Home Shield’s service. Their efficiency in getting a contractor out here is beneficial. I find the copay and the annual membership are reasonable, considering we have an older house and a lot of things continue to break. I've had issues with some of the contractors and I have called American Home Shield back and said, “Do not send them out here. I want somebody different.” They have obliged. Watertight is the best. They get 5 stars from me. They came for a pool issue and they were competent, expedient and very kind. Who AHS is contracted with in terms of their service people is, unfortunately, a trial and error, but they just need to pay attention to the customer's feedback about who those service repair people are. Overall, my only objection is sometimes the calls are outsourced to another country. I want to keep everything in America.

We were not having any water pressure and everything from shower to faucet was really low. And sometimes, there was nothing coming out at all. But apparently, it was just a bad water regulator and from what I've read online, it needed to be changed every three to five years. The reps that AHS sent out were able to change that and now, we’ve got strong water pressure. We also got no problems since they've since changed that out. The techs were very professional, on time. and they reached out to me to give me a heads up that they were coming by.

I made a claim on an electric problem. The first thing was the outlet was not working on the left side of the house then the breakers kept tripping. The electrician came and figured out what it was. He was a very professional, friendly and nice guy. He went through everything he was gonna do and the problem here with my husband then he fixed it and we haven't had a problem since. Overall, American Home Shield is a good service. I recommended this company to the family across the street 'cause they're having problems with their company.

I had a malfunctioning vent on my stovetop. The tech that AHS sent was professional. He was very friendly and efficient. We had a good time. He did his job and did it well. He had to return because he had to get a part and the same when he came back. I have nothing but praises for the repair company also.

I had a pool pump issue so I filed a claim and someone was in touch with me within a day. But there was a little bit of a wait until the contractor could come out and inspect the pool pump. Then, they had to do a replacement and there was a two-week wait on that but it is what it is. Everybody's having supply chain issues at the moment.

I've had American Home Shield for almost 30 years and we've met some good people as well as some people that were amazingly bad. During the ice storm, they sent a plumber who didn't repair anything, charged us, brought his kid with him, and made a sexual innuendo. He left my water running too. I called in and said, “These people are horrible,” but I still had to pay the co-pay, and I had to get somebody else to come. It was awful. AHS should have given me my $75 back because I had to call and pay for Benjamin Franklin's Plumbing and that cost me $300 just to get them to walk in my house. American Home Shield also sent some people out that attached wires in my AC and heat and it burned up my unit. We only use people they send out, and it wasn't taken care of properly. We got in a big fight, and we had to buy a new air conditioner, which cost us five grand.

I filed a claim with AHS for my water heater because it was leaking slightly and the tech said I needed a new water heater. I asked him if it was covered and he said it was not up to code. He said he'd have to charge me separately for that or for whatever American Home Shield didn't cover. So, they came, fixed it, and it’s been fine since. I was also going to file a claim for my computer because it's not working well. I have the electronics package, so a couple of weeks ago, I called American Home Shield. But they said I should call Allstate for that. So, I called Allstate and they said they couldn't find my account. They said they needed proof of it, so I sent them the PDF contract. They said it doesn't say it on there, so I asked them to look up my account number. But they said they couldn't find me at all. I then called American Home Shield and they told me to just give them the number.

American Home Shield is not easy to work with. My refrigerator died at the beginning of the pandemic and they cashed me out for way too little money to purchase a replacement refrigerator. That was frustrating. Also, sometimes the quality of work hasn't been great. Recently, someone came out 'cause my disposal wasn't working and it turns out that they probably didn't need to come out. I had to pay $75 for no work to be done.

I called AHS to tell them that I was having a problem with my air conditioning heating unit. The unit is in the garage and it was backing up and leaking all down in the floor. They scheduled the technician to come out. The part where the condensation stuff was supposed to be draining out was stopped up. The technician was able to clear that. He was also very, very nice. The water is not leaking into the garage anymore.

Having American Home Shield is a love-hate type of thing. Some things get done correctly, and some things are shoddy work. With our microwave, they had me do a virtual appointment. With that, they ordered a part then scheduled someone to come out, and the guy said, "This is the completely wrong part." I still haven't heard back for when that's going to get fixed. In the past, AHS had someone do the seal on the dishwasher twice, and it was still flooding out. I gave up with that and just tried to figure out how to fix it myself because they do just the bare minimum of anything. I didn't want to pay another $75 to have somebody come out as well.

Having a warranty is great because if something goes broken and they can fix it at a lower cost than replacing it, there's a benefit there. I used American Home Shield to have my AC and heater unit cleaned, and it was good. The tech was nice.

Our refrigerator and freezer were broken and the water stopped working. It was easy to get through to American Home Shield. I had to do the follow-up on the claim because the first people wanted to wait a week. I called and asked for somebody else. We got a second contractor and their guy was really good. He got us the parts and fixed the problem within the week. Having a home warranty is cheaper than trying to come up with the money for either service or for a new product when it's unexpected.

My humidifier was leaking. We were scheduled a week after he put it in. But the tech fixed it within an hour. He was super friendly and professional. He got the job done really quickly and was able to do a couple of things to help save us some money. He said, “If you have this piece, I don't need to go buy it.” And that could save us some money. So he was really helpful in that way. The tech was clever too. He was able to cut one of the cords and rebuilt it, because that's why the humidifier was leaking.

The kind of service that AHS offers makes your life a bit easier. Their website is easy to follow. The first time, when the contractor came, under the sink in the bathroom was leaking. And the bathroom upstairs was clogged. So, the contractor unplugged the tub and there was a little iron there. That one was loose and they told me it needed to be replaced. That's what they came to replace the second time. They were nice and professional, and they were quick too. Everything is perfect.

The kitchen sink faucet was loose from 20 years of use. A contractor made an appointment to service it an hour after I contacted American Home Shield. The next day, a tech came out and spent 45 minutes fixing the problem. It was well done.

I only have to use AHS one time and it was okay. My garbage disposal was broken. The plumber came when he said he was going to be here. He was nice and got the job done pretty quickly.

American Home Shield has been phenomenal. There was no power to our garage door and we didn't know that it was covered. It was something that we had not asked about, but when we called them, they said it was. The technician came out and fixed it. He was phenomenal as well.

My experience with AHS has not been very good at all. The first issue I had was that my dishwasher was leaking, not drying the dishes and not cleaning up. I sent the request and it took AHS more than a week for the guy to respond to me. And then he came almost 10 days later. He said, “No, your machine is not fixable. It’s leaking. I will send the request with the American Home Shield to replace it.”

We're satisfied with American Home Shield's service. Generally, we have prompt service with the contractors and it's easy to contact customer service as needed. Recently, we had to have our furnace replaced. We had to cover the whole cost, which was not great but we had to get it done. I was hoping that Home Shield would have covered some of it, considering the history with all of the work orders we had put on it. Other than that, the contractor that we went with through them did a great job.

I tried to file a claim via the website but it would not work. It kept giving me an error like, "Go ahead to schedule," and it would say that I would have to put in my credit card, but it wouldn't give me an option to update my card. But my card is on file. American Home Shield charges me every month. So, I end up having to call in order to make the claim.

Lint clogged up our dryer. It started as a small problem a month and a half ago then it became an issue where the unit would not dry. We had to dry towels two or three times. We called American Home Shield, they responded immediately and we didn't have any issues.

My garbage disposal stopped working. The techs came the same day and resolved the problem right away. With AHS, I don't have to call around looking for somebody to come out.

My dryer stopped working. I went online to AHS and was able to book up an appointment for the next day. A guy came out and that was a very big deal for me. I was super happy there. He knew his stuff and was very good at his job. Unfortunately, he did not have the needed part with him. He made logical suggestions that would save me time and trouble. He actually showed me how to fix the dryer and he helped me order the part off of Amazon. The part came in the next morning. The dryer has been fixed and it is working beautifully. I pay a lot of money each year for AHS. The deductible almost made the home warranty not worth it. But I like the peace of mind. When I needed them, I could call out and make a claim on my appliance. I didn't have to worry about it. It was a great experience and I was really pleased.

I had a problem with my furnace. It wouldn't kick on. The fan would work but we couldn't get the heat to come out. The techs contacted me within 24 hours after I submitted the claim with AHS. The tech called me ahead of time and told me he was on his way. When he knocked on the door, I knew who it was. He was able to figure it out right away.

When we used AHS, it went very well. We were pleased. We're not out big expenses when we have a problem. With AHS, we just pay our service fee and they come fix it. They had us with two accounts for a while and they kept saying they couldn't process the payment. But they finally got that straightened out.

The dishwasher wasn't cleaning the dishes. The tech saw that whatever part that went out didn't allow the water to stay in the dishwasher. It would just come in and go out. The tech did a good job on it. I'm glad we have American Home Shield. We weren't happy with them last month. But we have only had one bad experience out of all these years.

I dropped AHS because I could not stand the fact that every time I call customer service, I got connected to someone overseas. Their English was poor and it took me forever to speak to someone in America. AHS used to be really good but when people need customer service, they should be able to talk to somebody in the United States who speaks their language and there's not this big barrier between them. Other than that, the contractors were separate from American Home Shield and I wouldn't say they were great, but they were okay.

The first time we ever used AHS, we ended up getting a AC unit. That worked out really well for us. But then, I had some issues with my washing machine, where it ended up taking a week for the people to come out. When they came out, they couldn't fix it. They had to go back, tell American Home Shield what was going on. American Home Shield had to get the part and then send it to them. It ended up taking quite a while to get appliances fixed.

The service provider did a good job changing my locks.

The person doing the scheduling worked very good and the guy who came was a nice person. He checked all the things and explained them. American Home Shield supported this claim. In the past, I had a bad experience with HSA to replace an item. If anybody is having an issue with a claim, it should be rectified as early as possible.

Our garbage disposal was clogged. When Prime Plumbing came out, it went perfectly. It was embarrassingly short ‘cause it was a pretty easily solved issue that I just didn't know how to do.

When we bought a home 15 years ago, we had an American Home Shield warranty. Our washer went out after we moved in and we got a new one. It was awesome. They called me. I got it. We moved into this house and we've been here two months. It's super easy to request for service. For my first claim, For Him Services replaced the disposal, and that was done great. I have a second claim. I was in the kitchen two weeks ago and walked to the washer. I thought, “That sounds crazy.” I was watching it and it had six minutes and it completely shut off. We went through this whole process and it has been a nightmare.

Our oven stopped working. AHS responded within a day. The contractor was really prompt and they did a good job. We didn't have any issues after that.

AHS has been good so far. I like it. If I submitted a claim, the response was quick. The service provider usually contacted me quick and was out to the property within a day or two, and then the issue is resolved shortly after that. It's a very simple process. A contractor came out for the pool pump and it worked out well. I personally wouldn't be without AHS. There's a lot of expensive items in the house that frequently need repair and for the money I've spent with AHS, it's been totally worth it.

The contractor fixed the heating issue with the furnace quickly. The heater is still working so they did what I was hoping that they would do. I was able to get my air conditioning fixed during my first year with American Home Shield so I decided to renew the policy and I have no complaints so far.

We like American Home Shield. We have an older home, so inevitably, something goes wrong throughout the year and we are usually able to recoup what we put into it. Recently, I had a problem with the garage door. The repair man was there first thing the next day after I put the claim in online and he took care of it right there.

Home Shield's customer service is cordial. They tell me who they are and explain. They ask me what my challenge is, I explain it to them, and they take care of it. The techs that I had were cordial too and they respected my household. They came in with their mask on and their booties on their feet to do what they need to do. They get the job done and they make suggestions that need to be done. The timeframe is very good when techs come but they have to travel so far. Maybe Home Shield could work out a contract with some people who live near. Other than that, I'd advise others to utilize Home Shield. The greatest part of it is if you do the maintenance that you're supposed to do when you're supposed to do them, you won't have serious challenges.

The claim process of AHS is easy. I just don't like how American Home Shield tries to get out of repairs or replacement that need to be made. Instead, they look for the bottom dollar and try to shortcut their way through fixing things. I've had problems with my seven-year-old pool pump and they replaced it with a 12-year-old refurbished pool pump. Then it went out within months. They tried to replace it again with another 10-year-old refurbished one rather than just doing the right thing and replacing it with a new unit. My AC unit is quite old and they just put a Band-Aid on that as well. But with the dishwasher and clothes dryer, they were good.

I've had a few claims and American Home Shield has come through with flying colors. It's just a little slow sometimes. Like now, I have a situation with my swimming pool and they got two parts. First part was wrong. They brought in another one. I'm trying to close it for the winter, but my motor went bad. And I still haven't heard anything. It has been almost a month and a half. I'm gonna call AHS and see what is going on. Other than that, I've had great experience with them. When your appliance goes out, AHS is just like an insurance. You're covered. And that's great that you can either get it fixed, or if it's unrepairable they do replace it. It's just some of the people that do the work for them. They're probably stretched right now because of the COVID situation. They're understaffed.

American Home Shield is so worth it. It's a great coverage to have for your home. When there was a leakage from the valve and the front of the toilet, their website was easy to use and it was really quick. They notified me that a contractor had been dispatched. It was a weekend so the contractor was gonna notify me once they were on their way, which they did. There were constant updates about it that it had been received and it was in process. The plumber explained the process to me while he was working on it, and he also explained what was needed. He had everything there. He replaced the valve, and that stopped the leak. It prevented a lot of future problems. For him to come out when they said he was gonna be there was great. Before I remembered that we had American Home Shield, I contacted a different plumber who postponed me three times.

I had a couple of claims that I needed to make this year. American Home Shield was really difficult to deal with. It was a hassle to run back and forth between contractors. The first bad experience was when I had a plumbing leak. American Home Shield got a contractor out to repair it and they did a horrible job. They didn't fix the toilet leak. It was sloppy work and they left a mess. They walked out even before I even had a chance to go look at their work.

I went through American Home Shield's website and put a claim for a washer not draining. It would turn on, but when it got to the drain cycle, it would spin a little bit then throw a code on the machine. The contractor who came, Eagle Eye Appliance Repair, was amazing The technician seemed to be very knowledgeable about what he was doing. They're responsive to the claim itself. They were able to fit me in based off of what my needs were. Communication was good letting us know where we were at in the part requisition process.

The control panel on the unit was out, and the contractor was able to replace it in the same visit. So they did a great job. I used American Home Shield's online service to send in the claim and it was extremely easy to do.

The heating and air conditioning came out in the bathroom that was connected to the bedroom, but there was no air or heat coming out in one of my offside bedrooms. Someone came out in August for a claim we had and they did nothing. The tech went up in the attic, came back, and told me they didn't do that kind of work. I said, "You need to write American Home Shield and let them know so they can get another person out here to work on it." I looked in my file on my online account and they showed that the work had been completed.

AHS has been terrible. They sent out the tech for my dryer and he said that the heater element went bad. So, he said that he was going to put in a request to tell them about it. He was a very nice man and he came that very day to check it out because I told him I was desperate. So as far as that, I'm just waiting to see what they're going to give me so I can put it towards the dryer. But it's been two weeks now and they never notified me to tell me that they didn't move forward to send me a check. I called and they said they’re sorry that they dropped the ball and they were going to get right on it. But I haven't heard from them since. Their telephone thing is ridiculous because it would tell me to hold on and that they'd be ready in 10 minutes. I'm also not happy with their process is to get back to get back to the customer and tell them what are they going to do. It was a no brainer.

The contractor supposedly fixed the heater a month or so ago. When it got cold again and I needed the heater, it didn't work. So I called and made another claim. The tech said the control panel was bad and he had to order a part. He put it on and since then, no problem. The claim process could be better. When I call, I have a hard time understanding. If I can't understand, they gotta repeat it. Then they get an attitude because I tell them to repeat themselves over and over. I hate that AHS went that route.

The door on my microwave was malfunctioning. I went to the AHS webpage and filled in my service request. American Home Shield responded on the same day via email. The company that was going to undertake the service request responded in about 48 hours. The problem was fixed within a week. Also, the food disposal unit was stuck, and it wasn’t running. I went through the same process with AHS and it was resolved within a week.

Someone came out and fixed the dryer. He put a part in there. But when I went to put my clothes in the dryer, it still would not work. I did a request for a technician to come back and one is supposed to come out next week. That aside, everything is good even though I don't like that American Home Shield's fee went up to 100.

My washer was old so they replaced it. The process was awesome. I had to pay a little bit, only because I chose the washer that I wanted. I really liked that they give you an option. I'm glad I have AHS. I feel a comfort knowing that they will take care of whatever needs to be taken care of.

My leaking refrigerator was fixed within three days. The contractor is very good. They respond very fast and they're knowledgeable. And usually, we don't have to call them back for anything.

Water was leaking from underneath my unit, and it sits on those pedestals. I had no idea where the water was coming from and called American Home Shield. They sent me an email on who would be calling me and where I could expect a phone call from. They got in touch with Southern Appliance, and they gave me a call and let me know what day they were coming out. They did exactly what they said they were gonna do. When they first came out, they didn't have the part they needed for it and had to order it. Once it was ordered, they called me back and reset another day to come out and fix the unit. I was pleased with those guys and with American Home Shield. What they've done so far was good, and my wife’s girlfriend is going to join as well.

I had a leak in a pipe that I couldn't find and the tech couldn't find it first, but he ended up finding it. It was a pinhole leak in a copper pipe and he repaired it. He was really, really great. He was really professional and nice. It was a good experience. I really like what American Home Shield covers. They cover an array of things, and leaks are the main thing. We only had trouble once when we needed an electrician and American Home Shield couldn't find one. So they asked us to find one ourselves, which we never got around to doing that. Because we don't know any electricians and that was why we called them. I also had some trouble with the furnace. American Home Shield advertised that if something breaks, they will fix it. So my furnace broke and then they wanted me to pay around $3,000. It was a ridiculous amount of money to fix it. But I talked to someone and we got it cleared up.

We've had them American Home Shield not just for this house, but also for the previous one, and we've been extremely satisfied. I understand American Home Shield's business model and it works. They make most their money on referral. They don't make a whole lot of money off of selling the home warranty policy. The best thing for us is that it ensures that we get a good company to do the work. One of the things I've discovered is the people that do the work through American Home Shield are really good people. In fact, I just had a garbage disposal installed by a plumbing company and they were great.

We were doing some remodeling in the house and I noticed that it didn't feel as cool as it had been. The central air had an issue, so we had a service person come on out from Max Cool Air Conditioning. He stayed with it until they diagnosed the issue, which was a leak in one of the copper lines and let all the Freon escape. Unbeknownst, it became dry and it kept on trying to cool. It caused the compressor to go out. The service person fixed the leak in one of the copper lines and put some gas in it. However, the unit still wasn't able to get it to kick in, so they had to submit for a compressor. It was approved within 24 hours then they came out the next day and installed it. They were professionals, and everything's been fine since. I hated it that I had to make a claim within a month of having the policy, but American Home Shield was great. They responded, took care of the issue and everyone was happy.

I had toilet issues, and they were addressed well. Weekend availability would be the only thing that I would suggest. We had them for another issue, and we've had to wait over the weekend.

The hot water heater burst. Pamela’s Plumbing came out and they fixed it. They did what they were supposed to do.

I don't agree with some of American Home Shield's decisions. I don't know who could fix the problem. But the contractor came and fixed a leak under the sink.

AHS has been good. TWC was fine when they came for my recent claim. The guy did a very good job. I had a problem with my doorbell and my bathroom electrical outlet. In the bathroom, they didn't have to really do anything because they said there wasn't anything wrong with it. With the doorbell, they had to replace something in the basement. The tech was very nice, good and pleasant.

We had a claim for our garbage disposal. The tech repaired it and got it running beautifully. He provided a wonderful service and he was a very nice man. I was very pleased.

American Home Shield is excellent. When my heater didn’t come on, they had someone repair it. AHS does what I ask, and I will continue to keep it.

Our furnace wasn't working. I did the initial request and paid my $100. Then I made an appointment and it was about approximately a week to get the contractor to be able to come out which, especially in our area, was really good. We just had a slight miscommunication on who was calling who to confirm the time. But it all worked out great because I was going home for lunch anyway. They said they were on their way and I was only 10 minutes away from work.

The garbage disposal was leaking. It needed to be replaced. Everything was fine with AHS' website when I submitted a claim for it. Someone responded to me the next day. But it wasn't fixed in one day. I gotta call back to schedule. But everything's fine since the repair.

Last year, my smoke alarms went out and I turned my claim in to AHS. They got somebody right out to fix it, but I waited a couple of weeks and nobody showed. I finally called them and they said that that company doesn't come out here. But nobody told me a thing about it. The rep said that she'd reschedule somebody else and she sent me the thing in the email. I looked at it and I called a company in Portland. They said they don't go out here either and that they didn't know why AHS was bothering them with my claim. In the end, I paid to have the repairs done myself out of my own pocket because they were smoke alarms.

There was a leakage in my kitchen sink. I spoke with somebody in Home Shield and they helped me out to schedule the appointment. A plumber came, I told him the issue and he replaced a part. Everything is good now. I would recommend Home Shield.

I have a home warranty with American Home Shield. My Stove/Range large burner started shooting flames and stating on high temperature in October of 2020. I put in a service repair. Paid the $100 service fee and Sears Appliance came out. After two months wait some repairs were done. In June of 2021 the same large burner started shooting flames and remaining on, on high temperature no matter how I try to turn it off. The oven also stopped working. I called and reported this to American Home Sheild. I was told that the service contract with Sears has been closed. I was told that I would have to open a new service contract and pay another $100 service fee for a new contractor to come out. I did this.

Koalafied Heating & Air came out to fix the furnace as the blower motor was not working. The tech found out what it was and he went back to get the part. He came back the next day, put the part in, and he accommodated us when we were available. When I talked to him on the phone, he seemed very professional. I'm a big fan of the AHS warranty in general and we haven't had any issues with it. It's nice to know that it gives peace of mind if something happens. We've had some other issues before and they came out and fixed it. We pay the service fee and then if we didn't have that, then we have to pay more than that service fee, and it could be hard financially.

Every time we went to the thermostat, it would say our system is cutting on, but we wouldn't hear or feel anything. Cole from Accent Air went to the attic and checked our heating out. He fixed the problem pretty quickly and let me know what was going on. He was really thorough and he did a good job. He gave me a few tips here and there for the off-season and what to do.

Everything was good when I submitted a claim with AHS. They addressed the problem a couple of times until they realized that the washer couldn't be fixed. They replaced it.

We were told by a friend to get American Home Shield. I tried to file a claim with them, but they denied it after I paid the $100 to have a service guy come out. The guy who came out to do the service never even checked my system. He said to tell American Home Shield that it was going to be more than it actually cost to fix it and that I wanted to reroute it.

I was disappointed in the first call that we had out. It was supposed to have been for a “tune-up,” and the guy that American Home Shield sent should have found the problem. We had to pay $75 for this supposed tune-up and he didn't even do anything. Our heater completely went out and something was wrong with the circuit board, so the motor was running for hours. In order to make it stop, we had to unplug the unit.

I did a claim for my cooktop and everything was good.

I called American Home Shield and told them that the water heater wasn't working. The process was very easy and they told me who was coming out. When the tech came, he took care of the problem. He said that there was a bunch of cracks on the there and he did what he had to do. I was very happy with the service and all in all, I love American Shield. At first I was kind of shaky about dealing with them but I tell people about them and I appreciate them so much. Being a single parent and trying to do things in my house alone, I can't really give them enough stars. And because I’m so grateful, I wish they had more things they can insure. But they don't. Despite that, when I was having some other issues, it took a while for them to figure it out and I was frustrated, but I didn't give up and the work still got done.

The hot water tank was leaking. I phoned AHS up, told them that we've got a problem and they took it from there. The tech that came out was very good. He took the old unit away and put the new one in. Everything's working. We have hot water.

We had the refrigerator water dispenser stopped working. So, the pad needed to be replaced. Then, on the hood over our cooktop, the light stopped working on one of the switches. The company that came out through American Home Shield seemed very professional and they had to come a few times because the parts weren't quite right, but they seem to work until they got the job done. Now, they did not fix my hood. I'm not sure what happened, but they weren't able to get the light to work.

My washer was throwing out something black and we thought it was oil. But it turned out that the inside of the washer and around the drum were really dirty. So the tech assured us to clean it really well and it should be fine. So it was more like a lesson learned kind of experience versus him has actually fixing anything. But it was still worth the $100 I paid for the tech to come out. I took the washer apart and cleaned it out. He showed me how to do it. And we have not had any issues with the staining of the clothes. We've also been able to wash the clothes over and get most of the stains out of the other clothing.

I had something on my commode that need to be repaired. I replaced the little ball that goes up and down before, but this one was totally different. I called American Home Shield and let a contractor come since I’m paying for the home warranty monthly anyways. The tech had the parts in his vehicle and it didn't take him five minutes to fix the problem.

The techs were on time and very professional. They replaced my garbage disposal and everything was fine.

The dryer had issues. We submitted a service request and the contractor came and fixed it. It took them at least two to three hours. They were professional.

There was a leak on the roof. The tech came by and saw the problem. Then he had another job to work on, so he just said he'd be back at a later day. He came back three days later and fixed it. I had another claim about a small leak, and the plumber didn't really do anything about it. But that was more of the plumber’s fault than American Home Shield’s fault.

They've been reliable and responsive. I had a furnace and a washing machine break in the last couple of weeks. Both of them broke a day apart and they sent technicians to replace the things and try to fix them. However, they use an overseas customer service company to handle calls and sometimes, it's a bit hard to understand folks on the other end of the phone. But I'd recommend AHS. They're good. I'm happy with them.

A fridge wasn't working and AHS took care of it. But I'd like to see them give the option for replacements instead of repairs.

Everything worked out well with my recent claim with AHS. The plumber solved the problem. He said that the garbage disposal was really loose and that was leaking. I had no leak after that. I would definitely refer others to give AHS a shot because I haven't had any issues with anybody that's come out, so I've been satisfied. If there's an issue, I have someone to call and not have to worry about going through the phonebook and trying to look up someone to see if they're a 5- star. I could just call American Home Shield and they take care all that. I feel very secure.

The service of AHS has been fine. I’ve been happy with the service so far. My recent claim was for my washer and dryer. My dryer wasn't drying right. They got a part for it. They came and set it up. It took a little while to get the part. But he said, the parts for the washer were so expensive that it would be easier for him to just replace it. I just went ahead and went to Lowe's and picked one out, and then they reimbursed me. Baskett's Repair was the one that I had here working on anything and they’re always really great whenever I have a problem.

I called American Home Shield for my air conditioner. I had this pest control company put some mesh around on the back for some rooms when getting in the house and they put some in on the pipes, so that was a legitimate complaint for the contractor. I chiseled it out and got it all cleared. Then the thermostat wire was broken. The tech said that one of the rodents evidently ate one of the wires, so that was a pre-existing condition and he couldn’t fix it, which wasn’t true because I started the program on September 11th and it wasn't until the middle of October that my air conditioning broke down. I wasn't too happy about that.

We've had American Home Shield for a long time. The service of AHS has been very good. Their claims process has been very easy. The benefit of having them is if something breaks, they come out quickly and it's usually resolved. We pay a $75 service call and that's it. It's efficient and cost-effective.

I am totally unsatisfied with AHS. First of all, I asked them to come out and do a dishwasher that does not clean my dishes. I've proved that to them by washing them and showing them that the grease was still on them. I paid $75 for that. They looked at it and did something that made it still not clean any of the dishes on the top rack. AHS got another person to come out. He said it probably needs a part or a new dishwasher.

American Home Shield seems pretty convenient. We've had a couple little things that needed repair that we were able to get service on pretty quickly. Recently, the drain broke on the washing machine. It's doing it again so I need to call the guy back out. He said that it may not have fixed it so just to call him if there was an issue. But as far as American Home Shield, they got him out quickly so I'm happy with that service. The contractor contacted me that afternoon after I submitted the claim that morning.

I've been with American Home Shield for 35 years and in the last four years, it has been bad. I'm dissatisfied with them. They are fast to take our co-pay, but they are not fast getting the contractors out to us. When the dryer vent went out, they wanted to do a video feedback to talk to me about the dryer vent. I just wanted the heat element fixed. Also, my sewer got blocked and they could only do what is under the house. They don't go to the street. So, they sent a guy out, he tried to get me to buy $10,000 for the sewer repair. I called the Sewer District in our location and they said I had a block from one net to another, and I ended up paying $1,200.

The repair man fixed the switch and the person that was in the house was happy with American Home Shield's services. I'm very happy as well.

We had our whole furnace replaced, and our washer and dryer worked on at the same time. Everybody was great about it. As far as American Home Shield goes, they were right on it and they sent technicians out right away. Everything was good. The technicians were very pleased with how long and fast things went along. It was just a short period of time. We only had to pay $750 towards the furnace. The guy that worked on the washer and dryer has to come back. But we didn't have to pay the $100 again because it was within a week that the washer and dryer were still making noises. So, he's gonna be here on Monday on his own.

I called Home Shield when I had a leak coming out of my showerhead. They called Infinity, and they came out and fixed the leak in 20 minutes at the most. My experience was very good and fast.

American Home Shield has been excellent, and their service comes in handy. I had my heater done, and I had some plumbing issues. I also have my heat inspection annually, which is a blessing. My service this time was impeccable, and I have now found somebody who is the most professionally presented person I've seen in a long time.

American Home Shield has done very well by us. Our washer was completely shot and they sent us a check for the amount it would be to replace it because we upgraded.

The tech that came for my dishwasher did very well. He was a very nice guy and he fixed it with no problems. He knew exactly what was wrong with it. He took care of it. The person before them that worked on my refrigerator was not good though. He was out here three times. Finally, I requested somebody else to come. Sometimes I get people that come here and I pay the $75 and they can't do anything. Then I'm just out $75. They should let us know ahead of time and not charge unless they actually do something. That's very frustrating when someone says, "That's not our problem. We don't cover that because it's hit by lightning or something."

It's a better deal to be insured than to be having to bear a $2,000 water heater. Recently, Price Right Plumbing came for the water heater. The pipe leaked. The plumber checked everything on it said everything was fine. He was very polite and apologized that he couldn't figure out where the leak is coming from. He was there to look at the water heater and it would have had to be another ticket in for a water leak.

American Home Shield works. I called, asked for service, and they got a technician out. Their reps were helpful and my furnace is working now.

The tech from Appliance Solutions was very professional and nice. My dishwasher was not draining and the start button was not working all the time too. So, the guy unplugged the drain and got that all taken care of. Then, he ordered a new panel but it turns out the company didn't have it. So American Home Shield has to send me a new dishwasher instead.

I called American Home Shield for a tune-up. Technicians came and they found that my heater needed a repair. They took care of that very fast. So far, good. I don't have to worry because I have American Home Shield. The next time I have a problem, it will be taken care of.

We had a leaking faucet in the bathroom upstairs. The tech was very polite and professional. He seemed to know what he was doing. I've been dealing with American Home Shield for a while now. I've had two plumbing issues before and I've had different companies come out. This was the best one.

Amazing Comfort was excellent and Fred was outstanding. He was timely, answered all my questions about the system and got the job done. The system in my house has the old style freon. Fred put in the new condenser that can take a 410 freon. He informed me that I have to replace the outside unit, then they can put a 410 freon. I’m very pleased with that because I needed to know that.

I'm a property manager and I've been in business for 30 years. It's very difficult to get any kind of repair people out at a property located in a rural part of the island, but having American Home Shield makes it very easy because they're responsible for getting vendors that will go out there. I have past dealings with other companies, and most of them only try to figure out ways where they don't have to pay the claim. We've been using American Home Shield for at least 25 and we've never had that problem with them, so it's good.

I called American Home Shield for my thermostat needed to be changed, but the guy who came here did something in the basement and didn't change the thermostat. So, I called him back but he said it was too late. I waited too long. So, I had to call AHS again to put another claim in. The second time went good. The tech was in and out. He just changed out the thermostat and was here for 10 minutes. The furnace is working great. AHS is a very good company and I will let other people know about them. I had no problems except that one time.

I contacted AHS when I had an issue from the summer because my air conditioning went out. The techs replaced the board, but the person before them forgot to update the heating portion. So, they fixed the air conditioner but not the heater. They had to order a small part, the replacement part took two weeks, then it was good.

I had an issue with my furnace right when I first got American Home Shield. The tech was a lady and you don't see females in the trades a lot, so I was impressed with how much she knew. She was thorough and she explained things as she went. She fixed the issue and I had heat the very same day. I only waited a day or two, which wasn't long. With a different home warranty I had before, I waited a week.

American Home Shield has been great when I’ve had to use it so I’m satisfied. The response time to approve my claims has been quick and with the exception of one vendor, for the couple of years that I've had the service, every vendor has been worthy. They have done a good job. So, I'm happy with that as well. Airmax Heating and Cooling was one of the good ones. They were quick and solved my problems.

We've been happy with AHS. The people that they sent out have always been very professional, friendly and helpful. It's been good to have, in case something big happened. We had somebody for the dryer and then somebody for the toilet. The toilet, I knew what was wrong with it but just didn't wanna have to take the whole thing apart. He fixed it, looked at it in five minutes, and it was done, which saved us a couple of hours. We would have had to purchase a whole inside where he just put in the gasket that it needed. But at least it got fixed.

American Home Shield was very responsive. But in my last incident that happened on October the 12th with the hot water heater, it took over two and a half weeks to get the hot water heater replaced. That was almost three weeks with cold water. Also, I got some hardwood floor damage from the hot water heater leaking. I was really frustrated because two days into it, I asked if I could purchase a hot water heater and American Home Shield could do a buy-out. They said that was not an option and that they found a contractor that could order one. I kept calling every two or three days to get an update. A little bit less than two weeks in, I was told I could do what I initially suggested. I said, "I waited two weeks. I might as well just wait for you guys to get one now. It’s useless now.”

So far, I like American Home Shield. I found it convenient. The only thing we've done so far is rekey the locks, but it was fast and easy. We went to the website, chose a date then somebody emailed me with Rekey. That was decent. We're a bit remote here so there are very few dates to choose from, but it was fine.

I had a leak in the ceiling. I called AHS and somebody made the appointment over the phone. The experience with the rep was good. The techs that came were quick, efficient and friendly. It was my first time using AHS. It was quick and very helpful. Others should get AHS. Because with not knowing what was going on with the house, to have somebody that can easily point it out without you making a bunch of calls and research in places, it's a good approach to take.

From day one, the tech called and said I could get my house rekeyed. I asked if it was for free and they said there would be no charge at all as it comes with my home warranty. So, I got out there and he did it. Then he sent me a bill for $75. But I thought it was free. Then I called the plumber as the plumbing was clogged. The guy came out and he didn't have the right tools. Then I called the home warranty and I asked what I paid for a guy to come out here when he didn't do anything. He was also saying that the repair was not covered while AHS was saying that it was.

American Home Shield is a good service. I recommended it to several people in the past. They got good coverage and reliable contractors. I had issues with two outdoor faucets and a washer drain pluggage. One faucet needed a new seal. It was leaking. The other faucet needed a retaining bolt because you're able to bring the spigot all the way out and then plug it. It comes apart from the faucet. I watched the tech when he was here, and he walked through what he was doing and what he did to fix it. He said he was going to reach out about one faucet with the retaining bolt because that issue has not been resolved and he needed to contact AHS to see how they wanted to handle it.

I've had American Home Shield off and on for years. I had them at my rental property before and now at my home. It’s a comforting feeling knowing that if something goes wrong, I just have to pay my $100 deductible. When we've had issues, we've gotten the call the next day. With my last service for the toilet, the guy called me that morning and asked if I was busy because he would come in 20 minutes. I was very happy with it. It's worth it and I like it.

James is a wonderful fella. I recommend him to my friends. Good repairman. He's pleasant to be around. He's been here several times now. We met him through American Home Shield. Just been a good company. It's having the peace of mind and knowing that $75 is my cost whatever happens.

I was upset for a while because I had a situation going on with my furnace. AHS was trying to say that it was not normal wear and tear and that they were not going to fix it. So, I had to call and I was on the phone for over an hour explaining to them it wasn't fair and they had been doing this and doing that for this long. But they had basically closed down my order and and said there's nothing else they could do. I had to go buy a air conditioner. I found a company myself and got my own second opinion. I then called AHS again a month and a half later. When I told them about it and let them know everything about my situation, that was when they said that the repair would be on them. This time, they would send their techs out for a second opinion. I talked to the right person and got me some help. But the other person who I was trying to talk to before wasn't good help.

Climate Control Heating and Air was out because the furnace wouldn't fire. It was throwing a code. The inducer motor seized up but I don't feel how it was addressed should have been the long-term solution for it. If it seized up, spraying WD-40 into it isn't going to solve it. It may happen again. I feel like it should be replaced. If you paid somebody $100 to come out and spray a couple of shots of WD-40 into your furnace, you'd be a little upset. Also, my husband told me they weren't fully stocked with their new van. If they're going out on a service call, they should have everything. The technician asked if we had WD-40 that he could spray in there. I would have given it to him if he needed it, but that was something I was paying for. They should have that. Also, if I'm paying for this, a couple of shots in the motor to make it turn again but for how long? In three months, am I going to have to pay another $100 to have them come out and replace this motor this time?

American Home Shield's claims process is somewhat automated when I'm using the phone but they get back to me pretty quickly. I've done it four times over the last four years and I've not really had any problems with them. In general, the service companies that they use in my area and from out of town, but they're all extremely good and professional. In fact, that's one of their strengths and I've not had any issues with any of their contractors. The only problem is that it takes about a week to 10 days from the time I call an appliance issue in to the time I get it fixed. It takes a couple of days for them to schedule the initial service call and the variable is the parts. These companies do not stock any parts, so they have to order parts and that can take anywhere from a week to three weeks.

Any time I call American Home Shield, everything happens immediately. It does not take long for somebody to come out. If you're a homeowner, your best friend is American Home Shield. They were awesome.

The tech that came in was very knowledgeable. It didn't take any time for him to assess what needed to be done and had the issue fixed in less than 10 minutes. I'm happy to have American Home Shield and I just set up my renewal contract for them to extend the policy. I don't see myself having any home without having American Home Shield as my warranty company. But from a customer standpoint, it would be more beneficial if they try to add a little bit more clarity around the covered and non-covered options. Some things are a little bit vague and that leaves a technician to come out, make an assessment, submit it then it gets denied for not being a covered service. If some of us knew the services were not covered, we probably wouldn't call the home warranty company in the first place and end up spending that $75 fee for the technician to come out to do an evaluation.

I have a French door with the bottom freezer, and I was having leaks from the bottom freezer in which there was slab of ice that formed every few days. The tech looked at it and realized that the door was not attached properly. It wasn't secure on one side, so it never sealed completely, which is why ice was able to form. He he defrosted the ice with a blower, cleaned it all out, took the ice out, secured the drawer on the side, and it's been working great ever since.

I liked the idea that for 100 bucks, you can get almost anything fixed with American Home Shield. But that didn't happen with our refrigerator. I'm really disappointed with that. We had a refrigerator that went out a couple of weeks ago. The water line froze in the door. The technician tried to get it unplugged, but there was a burst in the tubing in there. He called us back, and it would need a new door on. But then, they don't make the refrigerator anymore. So they said, “You’d have to replace the refrigerator.” We got the new refrigerator today, but American Home Shield only gave us 1,100 bucks for it. I didn’t realize what it cost to replace that refrigerator with the same quality one. It was 2,900 bucks. I’m very unhappy with the money we pay, the amount American Home Shield gave us wouldn’t cover anything close to the refrigerator that we had.

I love AHS. It worked out well for me. It's nice to not have to worry about finding a plumber or an electrician. It's convenient. I had an electrician come over here one time because I had a noise that was coming from the vent on my air conditioner. We thought something went wrong with the air condition unit. The tech came and said, "Nah. Because your daughter's bed’s pushed up against the vent in the other room, so it was causing more suction as a result on the one in our room and it was making this loud noise. That's all it is."

American Home Shield has always been satisfactory with their services. When I couldn't get any heat, I did a claim by phone. The rep said 24 to 48 hours before somebody would call, but the repair company called in a matter of hours and scheduled everything with me. The guy came, checked my system out, discovered that it was my thermostat and we got that taken care of. He did a great job. He explained everything to me and showed me a few things that I can do on my own.

We had toilets that were leaking and the seals were shot on all three of our toilets. The repair guys were able to get here the next day and they were awesome. They were so much better that the first ones that American Home Shield assigned to us. They never called us until late that night, even though AHS expedited it to an emergency because we had water running constantly. It was a Wednesday but they couldn't get to us till Monday. So when I called back, AHS got ahold of Nine Lines and they were out here the next morning.

We used to be with Old Republic Home Protection and when I would call that company, I'd be stuck going through electronic voice hell until I could finally get to somebody. But when we switched over to American Home Shield, all I had to do was log into a website, say that I've got this appliance issue. and the guy came out. It was very prompt. He looked at everything, figured out what needed to be ordered, then he came back and put the control board and another component in. Both of the light bulbs were burned out and I thought that I had to unscrew the screws. But the screws weren't for the glass that goes over it. So, he was very patient and super sweet. He explained it to me and showed me how to replace my lightbulbs. He also got the icemaker working again. And all was said and done in a week's time, which was fairly quick.

My refrigerator needed a filter. The problem is mine is older and it didn't come with a filter. I went online, made the appointment that day, and American Home Shield provided me the name of All City Appliance Repair as the company that was going to help me. We did a video call and I was told that I would have to call a plumber to install a filter. But because my refrigerator is a little old, plumbers don’t even fool with that. I had to get a new refrigerator. I had another claim with American Home Shield before COVID and that was for my garbage disposal. They took care of that. I probably need to put a claim in to get a service on my heating unit.

I had my garbage disposal broken. My faucet was messed up. I went out and bought all that stuff. Then when the ice maker went out, I said, “This is costing me too much money.” I was freaking out. Then I remembered I have AHS. I called them and the techs came and fixed the icemaker. Their customer service was great. When I called about the problem with the icemaker, the young lady that answered the phone was very nice. The gentleman that came out to look at it and then he came out about a week later to fix it was great and very polite, too. AHS is great to have and great to use.

I haven't had any problems that American Home Shield hadn't come out to fix. They have been very quick on answering any questions or getting a technician out. I put in a service request because my water heater needed to be fixed. I had a problem with their website, though. For some reason, I was unable to access my account. It was down the weekend that I was trying to call for this repair. I filed a complaint without logging into my account. Then, I got a phone call from American Home Shield trying to get in contact with me about who would be coming out and it was followed up with an email. Pro-Tec Plumbing & Drain came out and the guy knew what he was talking about. He tested all the connectors and said that he did not find any leakage. He told me to call the gas company if I don't feel confident about it. He then proceeded to set up my water heater and it fired up perfectly fine. It's been working ever since.

We moved into a house and the water heater had a leak at the base. We put in our claim and American Home Shield assigned Grade A Plumbing. They came out and saw that it was something that wasn't going to be fixable. But we had some difficulties figuring out how the process worked. When Grade A Plumbing left, they had said that we would be hearing from American Home Shield and that they would order the new water heater. The reality is American Home Shield closes out that claim once they show up. There was some confusion there because I didn't know that. I was wondering why was my claim closed but I didn't have a water heater yet. But everything worked out fine and we had the water heater put in last week. Grade A Plumbing was always there when they were supposed to be there. They were friendly and very helpful. In fact, we have another issue that we just opened another claim for and they are coming out again today for that.

When I put the wrench underneath there to turn the garbage disposal to see if anything was stuck in it, it would turn and then I would push the reset button and it would go up and fall back down. Then it would work for a few seconds and make a funny sound and just completely cut off. So I checked the wiring and the wiring was fine. I knew that the garbage disposal had an issue and when the guy came out, he looked at it and said that the garbage disposal needed to be replaced. Then they put a new garbage disposal in and everything's been working fine since. My wife was happy with what they did and he explained things to her. When our daughter purchased the house, we told her to get AHS, too. And in all of our houses, we ended up getting American Home Shield.

Appliance Magic worked on my refrigerator that stopped cooling. I called in Friday, and they came Monday. The technician did good. As soon as he looked at it, he knew what it was, and he fixed it. However, when you call AHS, it's a long line chain to get through. Then when you go on the website, they ask you the same questions. If I already had an appliance serviced before, they should have the make and model of the appliance keyed in. They had already worked on the refrigerator about five times. I keep repeating and have to go look for the serial number.

A technician came out and did the service for the garage door. He said the motor was gone. I upgraded, so I got a bigger system. I also have a dishwasher that a technician is doing today.

The freezer of my refrigerator was freezing but the bottom half of it was not getting cold. It was fixed in four days.

We had one decent experience and one horrible experience with American Home Shield. Our air conditioner went out at the beginning of June, and it didn't get fixed until the end of September. I got the runaround every time I called. There were times where I called and had to be on hold. Once, it was four hours trying to figure out what the issue was. At first, they didn't order the right part. Then once they did, it was backordered. The air conditioning company that we were working with told me that if they could order it, they would have it within a week. But American Home Shield insisted on using theirs, probably because it's cheaper. It gets over 100 degrees where we live and we went the whole summer with no air conditioning.

When I did a little laundry, the washing machine leaked. We made a claim with AHS and we got it fixed. Since the repair, its performance has been perfect.

My refrigerator went out on me. The technicians that came were very professional. I've got lots of things repaired with AHS. The worst part is they don't work weekends, which I can't understand at all. That is awful. The best part is that the cost is at a fixed price, they're very efficient, and they definitely contact you to make an appointment. So, they're very good and save you money. Overall, it's been a long time that I've had AHS and they've been excellent service. I recommend others to get American Home Shield if they're a homeowner, especially if they're gonna own their home. For appliance repair, it can get repaired at a good cost.

The electrical panel was buzzing. It went from one outlet not working to six outlets and they were also buzzing. When I metered it out, the voltages were all over the place. The tech assessed that the ground fault circuit isolators were bad for two sides of the house and he replaced those. He checked the panel also to make sure that there was no corrosion and that there was nothing with the circuit breakers causing the issue. It was determined that it was the GFCI that was the problem and he fixed that. He did a really good job.

Drew's Pump & Plumbing came out and replaced our hot water heater. The process with AHS was very efficient. He called us the same day. Usually, we wind up calling whoever's the contractor. But this time, he called us a few hours after we had filed the claim online and he explained that he couldn't get here before Thursday, which was two days later. But that was not an issue. He came out Friday morning and had the new hot water heater with him and he installed it and it's been working fine. He was a very nice man to deal with. Very gracious and very accommodating. I like that AHS finds a contractor and that we don't have to haggle about rates and their service is usually prompt.

The tech worked on the toilet in the house and he fixed it. He tightened the thing and he was out of here within 30 minutes. He was good. American Home Shield is a good company to go with. We had an issue in the past where it took them almost two months to fix the problem. But this time around, it was okay.

Recently, I had a blocked and leaky garbage disposal unit. The techs replaced it and everything went fine. AHS has done a good job and I've gotten good referrals. The contractors they've sent out have been competent. They have gotten the job done at a reasonable cost. Also, AHS has gotten a lot better at getting their service providers out in a timely manner. The downside is that they want to put a band-aid on things. Every other summer for six years, our air conditioning unit would go out in July. We're in Arizona and we'd be without AC for a week while the other busy AC repairman would get around to us and they would fix it. All they would do is change the lube, put some Freon or change a bearing.

The furnace wasn't producing heat. I went to the website and put a claim in. The contractor was excellent. It was something internal that they cleaned up.

There was a leak on the tap in the downstairs toilet and also in a tap in the kitchen. I sent in the claim through American Home Shield website. The contractor came and changed some hardware cartridges in one case. For the other case, something inside was loose and they fixed it.

I’ve only had one claim with American Home Shield and the setup was a simple and easy process. I appreciate that. My dad spoke with someone prior to my involvement to ask a few questions and that went well, too. I was impressed with how quickly a service tech was sent out as well. It was a plumbing issue and the tech was great. He was professional, very timely and easy to work with. Due to circumstances, I wasn't able to have the home inspected till after the purchase. We were trying to move quickly on the sale so it was nice to know that I could purchase the warranty. A couple of issues weren't covered by the warranty but it's nice to know that the ones that we found could be taken care of. It gives you a little bit of peace of mind that you're not going to be responsible for some unexpected middle of the night repairs or things that you weren't planning on. With everything else going on with moving into a home, it was comforting. So, that was helpful.

American Home Shield has been excellent but since the pandemic, I've been having problems trying to get the company that has been in my house several times. My washer was making noises about a week and a half ago. I called American Home Shield and made a work order. The contractor came to my house and repaired my washer. HAR Appliance Repair's Tony has been to my house several times. He's a very personal person and he takes his time. He tries to fit in my appointment that day and he does excellent work. He's very knowledgeable about the different appliances.

My gas furnace is working. The heat was coming out. There was a part in there that was wearing out, and it started making a loud continuous sound when it first came on. Like it was buzzing. The contractor came in very quickly, diagnosed it, repaired the part and bounced. They were good. American Home Shield's customer service changed to the point where everything's automated. It's simple. And we pay beforehand now instead of paying on the back end. It's good.

I had two toilets that were both functioning incorrectly. One had a bad flush valve and the other one had a bad fill valve. Jacobs Plumbing came out and replaced the components within the toilet that needed repair and took care of the problem. As long as it's a fairly clear-cut covered repair issue, the claim process with AHS has been very straightforward.

So far, so good. AHS has been responsive to my requests. I have them for my home and for my other place up in Palmdale. They were used twice up in Palmdale and the tenants were happy with the people that came out to do the repairs for their issues. Here, I had one claim and the contractor was quick and called me to schedule the appointment. I was happy with that. When the technician came out the first time for the washing machine that kept stopping, he thought he had fixed it, but it was not fixed. I kept getting an error message. Another guy came out and replaced the memory board. When they were here, it worked right. When they left, it stopped working again so I had them come back out. It's working fine now.

A lot of my stuff went out all at once and it was devastating but Discount Contractors was excellent. They came in and they did their job. They were quick, fast, and knowledgeable. But I can't pull up my contract online and I've told AHS that. When I pulled it up, it pulled up my name and address but when I clicked on the contract or try to submit a claim, it wouldn't allow me to do it.

Air Majesty came out for a heating issue and the tech, Mike, was so professional. He called me and let me know he was running late on everything. When he came out, he told me that he didn't think the unit was charged properly when it was put in so he charged it. It's been running fine since.

We had two faucets that were leaky and a shower that needed to be redone. The claim process is pretty simple with American Home Shield. The only hard thing is getting a hold of a person if you have an issue. It would take sometimes an hour to talk to a person. We had an issue where we were waiting to hear back and it ended up that our separate fridge and freezer wasn't covered even though they told me when we started with them that it would be. The agent didn't know and I didn't read the contract that it wasn't covered. So, that was a misunderstanding.