American Home Shield Reviews

I called AHS for the garage door that wouldn't go up or down. The reps were very accurate and well. The technician was great. He was very well-mannered and quick. He explained it all and did a great job.

California Appliance did a real nice job. They came out once, diagnosed the problem, and said that it would be a week to two weeks for the part to come in. The part came in early and they immediately made another appointment. They were on time and professional. They took care of the problem. It was easy to put in the claim online. I got an email reply shortly after I placed the claim that had the contractor name and that they'd be contacting me shortly. So everything worked the way it should. I've had American Home Shield in the past and did not have a good experience. So I went with Fidelity for a couple years. Then Fidelity let me down, so I went back to American Home Shield. It seems better now.

The tech did good, other than my other faucet needs to be fixed. But I'm not going to turn around and spend another $75 for him to come out and change a faucet. That's $5, so I’d rather wait. He only changed one faucet, but both faucets needed to be changed. The problem that I'm having with American Home Shield is that anytime they send techs out to do a service, whether it's on my washing machine, dryer, plumbing, or refrigerator, it doesn't get resolved. The techs come out, they fix the unit, then say, “Okay, it's fixed” but it's not. Because then a couple of weeks later, it messes up again or it's not drying, or I have no ice, my refrigerator’s not cold, or whatever the reason is.

When I had my dishwasher issue the first time, American Home Shield assigned me a contractor that was terribly unresponsive and poorly communicative. When I complained to American Home Shield that I wanted them to send someone new who was reliable and would respond, they refused to so. That created a very poor experience for me. It took over a month to fix the dishwasher which then worked for a week until it broke again. AHS ended up reassigning me to the first technician because they fixed it the first time. I refused and so they sent Master Tech Appliance to fix it a second time. It has been working great. It's now been over a month and it's fine.

I call in to submit claims with American Home Shield which is my preferred method. But sometimes, going through the phone tree could be a challenge. I ended up submitting my claim for the washer-dryer and dishwasher after-hours, so I just did it online. The company that came out did well. The tech was very informative, helpful and respectful. He repaired everything. He let me know that more than likely, due to COVID, the parts would be delayed in coming in. But they came in the timeframe that they typically would have come in. The washing machine still has a few little issues, like if I use it on the high-speed. But it improved over what it was. I have recommended American Home Shield to a couple of friends. My friend is buying a house and she let the realtor know that she wanted the seller to put the AHS warranty on the home. I also recommended AHS to another friend recently.

The tech was fine when he was here. But if I call him and tell him that there's something else going on, he won't listen. He won't answer me and call me back. I have to say it on American Home Shield's website, and then it reaches out to him. There's no communication between him and I, other than when he said he was on his way in 15 minutes. My fridge is freezing everything and it still hasn't been fixed. I tried calling American Home Shield several times and I would reach somebody from a third world country reading a script. Also, I'm still waiting on my stove, which I can't use because it is leaking gas. I'm waiting for a part that we couldn't find. American Home Shield said that it's on backorder and not in stock. But I haven't heard anything. So to have insurance is not so good. Because I've been here since the 1st of the year. It's easier to go fix it yourself.

We have had problems with one of American Home Shield's contractors, Easy Plumbing. If I open a ticket online, it automatically gets assigned to Easy Plumbing who is the closest people in the area to us and I won't let those people in my house. So I have to call American Home Shield and open a ticket for a plumbing issue, so I can request that they do not send that company. Then American Home Shield will send a different company out for us that has been great.

I had an issue with my dryer. I called it in. American Home Shield sent someone out the next week. He was nice, he wore his mask and was very respectful. He told me what the problem was. The dryer wasn't spinning because the belt was broken. So, he just installed a new belt. It took him less than half an hour. Got taken care of nice and quick, so it was a painless process.

I did a comparison and I picked American Home Shield then I decided to keep the same company. I renewed another year and I am happy. When my dryer was not getting high heat, I did a telephone call and they arranged things and called the tech company. They called me and made an appointment. It was very simple and easy. The tech fixed the dryer and he did a good job.

All of my drains were backing up. The last time I had this issue, they just augered the shower drain and sure enough, that fixed it. I had cleaned it out earlier that day and some of that broke loose and I just couldn't reach it with my auger. I thought it was a mainline clog. But because my house was built in '46, my plumbing hasn't been updated.

Our well pump kept running continuously. There was a valve down in there that had to be repaired that kept getting stuck, and it kept the meter going all the time. Having the well pump repaired dropped my electricity bill by about 100 bucks a month. I. J. Larsen Pumps does good work and I've always had good experiences with American Home Shield.

Updated on 02/18/2021: My family is freezing in the house during this winter storm - one of the worst in US history. After posting this review in couple of places, we got contacted by AHS. Here it is: "I have located a vendor that is familiar with your type of Lennox system, Platinum Repairs 818-435-4442 they will call you to schedule." And here what happened next: The vendor Platinum Repairs is terrible. Tech told us the heat exchanger needs to be replaced. But report they sent apparently said that unit is under warranty and recall by Lennox. The unit is Lennox G14 as you can see on the report. It is 25+ years old and has no warranty. Also this G14 unit has no recall. We have contacted & confirmed this by Lennox. Just a simple search will confirm that it’s NOT UNDER RECALL. Check for yourself, please call Lennox.

I had AHS years ago. But their prices went up, so I changed services. Then I just came back to them about a year ago. For my recent claim, my refrigerator went out. I called AHS. Two people from Accurate Service came out. It worked. But then, 15 minutes later, a large noise was happening. I called them back. They said, "Just let everything settle in." When I got home that afternoon, it was extremely loud. I got on the phone with Accurate and the receptionist said, "Oh my god, I can hear it." It was extremely loud. He finally came back a couple of days later. He said, "It's not making noise now." I said, "It comes and goes. If you open up the freezer door and slam it, it would stop for a little bit. But then it would start again." He said, "You just need a fan." So it was about another five days. They called and set an appointment for the fan. They came out and put it in and it's been fine since.

We had the claim for a faucet and one of the showers that water was flowing. One of the seals was broken. I'm really glad that the claim went through quickly and we were able to get someone out the next day with no hassle. It took the plumber about 30 minutes to make the repair and we haven't had any issues since. It was great dealing with him. He called and let me know what time he was planning on coming out. Then he called me when he was going to be en route. He sent me a text with his picture and a picture of his vehicle so I'd know that it was him when he showed up. That was really good being able to see and know the individual that was coming, especially if I wasn't home and it was just my wife and kids.

The most recent repair person who came was fantastic. I've been thrilled with American Home Shield since I got them. I've referred them to several other people and a couple friends who have brand new homes. I told them they need to get American Home Shield to have as a backup. Submitting claims is easy. You just go online, make a couple of clicks and you're done.

We seemed to have developed a leak in one of the toilets. It turned out the float just wasn't sitting right. The tech got it situated correctly and tightened the connection so that it wasn't leaking anymore. Everything's fine now.

American Home Shield is a good company. Submitting a claim with them is relatively easy and I would recommend that others get their service as well. The person who recently came out was also professional and now everything is working normally.

Recently, there was a drain flooding issue, and then a leaky faucet. The plumber fixed the drain and replaced the faucet. It's nice to have peace of mind with AHS, but knowing exactly what's covered and what's not was a little confusing, initially. It’s all listed out on the website very clear, but then I felt like there were some stipulations that I didn't understand or have a good knowledge of. That could be because I’m new to this though. I’m a new homeowner.

I called in a claim to AHS for my heater on a Friday and the techs were out the first thing on Monday. They were very professional and nice. Since they came out, the heater has been working.

The HVAC was not working. I submitted a claim and in approximately 24 hours, I got a call. Then, W.L. Brady was there the next day. In a total of two days, it was fixed so it was reasonable. The technician was very good. My experience with W.L. Brady was very good.

The young man was very proficient, well-organized and did his job quickly and correctly. The appliance wasn’t working before and it’s working now. It’s better than it was.

My claim had been satisfactory. I had told American Home Shield several days beforehand. Then they found Aranda Air and they were able to come by the same day because they were already in the area. It was excellent service.

The whole experience went well. A plumber came out and he was polite and safe. He handled the job and left. That was what I expected. We had one other experience and that went well also.

The thing that rotates at the bottom of the washing machine wasn’t there. I filed a claim with AHS then the techs came out and ordered a part. They fixed it as soon as they came back and everything has been working great since then. They were also very professional, very efficient, and knowledgeable.

We had a pretty good experience with the repair of our water heater. We got a new water heater within three days and it was pretty quick. But the water heater that was put in would not keep the water hot. On our old one, we were able to take two showers back to back and be fine. On the second visit, the technician didn't believe me and he tried to tell me that it wasn't the water heater that was doing anything like that. But he was nice. We also had to have our refrigerator replaced due to the water heater failure through American Home Shield. That experience was amazing all around. We love American Home Shield. It has been a godsend. We just pay $100 for a service call and then they'll have someone out and fix our problem. We've been recommending it left and right to people because it's a great service.

My experience with American Home Shield has been easy. I had a different kind of situation and they really helped me. They walked me through it and they didn't stop till it got resolved. I was really pleased. The last guy that came out was great. He got it working where it needed to be. But when I needed a plumber, American Home Shield only had one company to offer me. They need to have multiple people, just not that one place we can go for plumbing in my area. Other than that, my experience has been pleasing. So, I would recommend them.

There was a water leak in the dishwasher and we had Express Appliance come out. Everything went good with their technician. A gasket had to be ordered and when it came, the tech came back and installed it in 15 minutes. I like everything about American Home Shield except for the premium. I started with $60 a month. Now it’s going to $100, like it’s doubled. I’m an old customer. They should look at it and give some discount.

The first time Lone Star Contracting went out and we did American Home Shield, it was fine. Everything worked good. But the second time, we had to speak to American Home Shield because the hot water heater they had replaced my old one with had a manufacturer's defect in it. We could not get it returned back because we didn't purchase it. So we had to go through American Home Shield to try to get it reordered even though we had the code from the manufacturer to get everything replaced free. But they refused to do it. So we had to fight with them over and over again. They kept saying their system didn’t know how to do that and they didn't know how to do it and that we had to go buy a new one. It was like the rep didn't understand what I was trying to tell her. It was like she was reading a script.

The water heater started leaking. It was 15 years old. The techs came out. I called them on a Friday night, and they couldn't come out Friday. They're closed on the weekend. So, they came out the next week. They took pictures because, evidently, the piping wasn't up-to-code. They left. They had to order piping, and also the water heater. The water heater and stuff didn’t come for about 10 days. We didn't have any hot water, except what we boiled, for three weeks. When they came out, they put in the piping. Then, they had to charge me for the piping. It was 125 to AHS, and then about 395 to them for that piping.

American Home Shield is a life investment because you never know what can go wrong in your house and you get things fixed. The claims submission is very easy but sometimes, when you get online, it's a little hard to tell what category your claim would be in. It'd be nice if you could just put in what you're having trouble with and it would take you to the right place. On our recent claim, it took a little while for us to hear back from anybody but the plumber who came out was very efficient. He did the job really well. We're happy with it.

Wright Appliance did a good job. It took a little while for them to get the part but I'm assuming there was a lot of stuff going on at that time. But they did get it, and they came. The guy fixed it, and he was good, and got it done. So, I was happy with it. He fixed the problem, so it’s working fine. If you're considering American Home Shield, make sure you get the right policy to cover what you want to get covered.

My pool service tech located several different things on my pool. There was a cracked lid on a part of it, a filter for the gauge was broken, and there was a leak. American Home Shield sent Green Valley and they were great. They came out and they checked it. They told me they were going to order the parts then they were back within a couple days, and it was fixed. They repaired the leak and replaced what needed to be replaced. If I hadn't just switched to a new pool tech, I thought about switching to Green Valley to have the pool service done. The repair guy was professional and he showed up when he said he was going to. Those are the things that I look for for repairs.

Whenever the temperature dropped, the door would go up or I'd have to keep pressing the button over and over again for the door to go down. I called AHS to submit a claim for it. That claim was one of the easiest I've ever done. The techs were great. I've had some pretty crappy people come out for other things. But these people were professional and very courteous.

My kitchen sink was clogged. The contractor called me before they came. They were great. It took 30 minutes to repair and then they gave me a card. I had a 90-day warranty with their company. If the same thing happened within 90 days, I could call. But the kitchen sink is still great. Everything's been great with AHS, so far.

I was a little perturbed with American Home Shield. I went online first to set the initial appointment and made the payment. But Home Shield did not do a good job of getting back in touch with me after the first people, Guaranteed Services, came out. What they did was they sent me an email to tell me that my job was completed. But my job was not completed. I still had no heat. I called American Home Shield and I could never get anyone on the phone. So then I reached out to Guaranteed Services and they explained their issue. They couldn't have access. But they said that there were other companies that could fix it and that I should get a second opinion through American Home Shield.

Express Appliance Service was very professional. He came out for my front load dryer. The questions that I asked him, he gave me an answer. He was very knowledgeable. The only other unfavorable experience I had with American Home Shield was trying to get a refund for a service fee. That was horrible. I placed a call for the same dryer. But the next day, the dryer started working. So I called to cancel. They assured me that the refund was going to be processed and I will receive the refund. But, it took me almost two months, because every time I call, it was gonna be 10 days. I spoke to so many people about the same situation and it was just unbelievable.

I reported an issue with my water heater leaking on 11/29/20. On 12/1/20 American Home Shield's (AHS) contractor came out, spent less than 5 minutes looking at my water heater and told me it was leaking and would have to be replaced, said he had to request Auth, said he would send electronically before leaving, once authorized AHS would source a water heater from Lowe's or Home Depot and he would pick up and install, leak was currently minor so could use for the few days it would take. I called AHS later that day as I saw on their system it showed as Completed, Rep said it was marked complete because the Tech was out and he could see he submitted for auth and I should hear from the contractor to schedule replacement.

My garbage disposal wasn't working. I did the claim on the internet and then they got right back to me and told me who would be coming and about what time. The tech came out and he was very pleasant. He introduced himself and got to work. He was done in about 15 minutes. Then he told me it was fixed and asked me if there was anything else and then he left. I'm very satisfied. I would recommend AHS highly.

There was a flux capacitor in our AC that needed to be replaced. Air Heaven came out and they were very timely, courteous and they knew what they were doing. American Home Shield was great. Now with this freezing rain that we've been having, I have to have someone come back out and check this other part of my air conditioner that's supposed to keep it from freezing. This time it's not keeping it on defrost mode so I have to turn my air conditioning unit off during the daytime. They said that if they were coming out for the same reason, it would already be paid for. So they just come out and do the service.

I called AHS for my cook top and the appliance repair guy was excellent. I like the phone call because I have a disability that makes the computer harder. The repair guy replaced the cook top and it looks great. I really like American Home Shield. This time, there was a difficulty with getting the appliances. I had to call back a couple of times and wait for a while. Whirlpool said they’d have it out by February 15th and it showed up the next day. FedEx just dropped it off outside of the house and was gone. So then I didn't want to open it because I didn't know if it was broken, since it was missing for so long and nobody could track it.

The refrigerator and the freezer were not cooling, and the contractor replaced some Freon. They also made sure everything was working properly so we had to monitor it to make sure it wasn't a compressor but it was just Freon and that seemed to take care of it. Everything is working great. I like American Home Shield’s response. I can call or go online and place any work order so it seems to work well.

My heater claim went fine. They're very polite and it was a good experience.

The technician from Air-Izona was really nice guy. His name was Shane. He put a part in the refrigerator, but that did not solve the problem. So he had to go back to American Home Shield and order a different part. They’re waiting for the part to come in now. I found that out by calling the Air-Izona refrigeration. But American Home Shield doesn't update that on their site. It just says, “Order is under review.” So they could be a little more informative than that. But overall, American Home Shield has been pretty satisfactory. We have one guy that didn't know what he was doing but that was on one out of eight claims that we had. Everybody else knew what they were doing. It is easy to submit claims, too.

My experience with American Home Shield was fine. Our recent claim was for the furnace. It's fixed now. But it took five times for them to finally get it right. It was frustrating. We thought they were coming out to put the new control board on it. But they said they were coming out to look at it. I was like, “That's what that last person did. We were told we needed a new control board.” It didn't make any sense to us. But it has been working great ever since. With our pool claim experience, it was perfect. They came out one time, fixed it and it was done.

I was having two clogged drains and Sancho Services went above and beyond. They were very cordial. They notified me when they were on their way out. They notified me about three times during the process and it's more than you can really ask for. It was great. The claims process is fine. It's very easy. I've had two different contractors here in the past month, and both of them have gone above and beyond each time. American Home Shield did everything on their end. But the cost point has increased over the years and it's a fine line of whether I use the service. When I first started using them, it was $35 but now, they're $100, and that's kind of steep.

Elite 360 Repair, the contractor, had to order parts for my oven and my washing machine, and they came back. They also checked the oven to make sure that it was getting up to the proper temperature and it was making some noise. I feel comfortable that if there was a problem, I could call them back and they would remedy it. They were good to work with. I appreciated American Home Shield’s promptness and they were professional. I wouldn't use anybody else.

I’ve been having problems since the first day of the month with the refrigerator, Sub-Zero, and still, nobody takes care of this matter. I’m having a lot of issues. I don’t know why they don’t take care of the job. When I make a call, it takes forever until someone comes and checks it and fixes the problem. I’m disappointed. When the first guy came, he couldn't do anything. The second guy came, he checked it. He said he's not working on this kind of Sub-Zero refrigerator. Then the third guy came, another request. He opened everything in a part and already lost some of the screws. He didn't call me back. I called him back after a few days. I said, “What happened?” Finally, he said, “The part is not available. We sent the information to American Home Shield and they're going to be in touch with you.”

The last service that I received was great and that was with Lakeshore Plumbing. They did what they said in the timing that they said they would do it. But I don't want the other one I had previous to that ever back in my house again. They were unprepared. They spent more time on the telephone texting and making personal calls. I had some extra fees that I needed to pay for reworking and nothing was reworked. It was the faucet in the sink in the kitchen and I ended up being the one to go get the part. But AHS is redeeming itself. I have a 20-year old house and everything decided to fall apart during covid. I had someone come out for the washer and dryer. Those were both fine. I had someone come out for electrical and that was fine as well. If I hadn't have had the last experience with Lakeshore and the one before with my dryer, I would have canceled my policy.

My husband noticed the water heater pipe from the outside of the house was dripping. So we called American Home Shield on a Saturday morning and we got very lucky. The plumbing people came immediately after I called. They diagnosed the problem and turned the water heater off. Then they came back out that following Wednesday and replaced it.

Frog Pro Services was professional and they answered any questions I had. It took 24 hours to get someone out for my heater. So it was a cold 24 hours. Other than that, it was a great service. The heater is now doing what it's supposed to do with the repair being effective. The experience was fantastic.

We had an emergency. It was on the weekend and after hours. A contractor came out when I really needed them. It was either them coming and doing the job or the house catching fire. They did a hell of a job.

My wife submits our claims with AHS and she always says it's fairly easy. One time, Metro Heating come out for the furnace. Then recently, they came out because my pipes were leaking. The technician we had was good. But I was waiting for them to call and they never did. Right now, I'm still waiting for my unit to be repaired.

I loved how easy it was to submit a claim. I work fulltime and my washer was not washing. I dreaded doing the claim, but the rep made it very easy for me. The contractor was great as well. They had to order my part and they were very communicative with me. It took a couple of days for them to get the part, but the repair person called me and let me know that he was waiting for the part. As soon as he got it, he would come and fix it. When he fixed it, he did a great job. American Home Shield is doing a great job.

I like the website of AHS. Every website is different, which makes it tough to use websites, but theirs is fairly smooth. Fewer options mean less places to worry about clicking. It was easy to see my claims. The tech that came for our claim recently was really nice and prompt. He said, "Any problems, just call me. I can work it out. We'll get you sorted. Don't worry about a thing." He was great. But when we opened a claim with AHS in October for our dishwasher, it took three different contractors and five months to get it fixed.

Expert Pools was awesome. Our claim was for pool equipment. The skimmer basket, it was leaking, one of the PVC pipes. The technician came in here and fixed it right away. The technician was very professional.

We submitted a claim to American Home Shield for our refrigerator. The ice maker had overflowed at 1:00 o'clock in the morning. It was pouring water and flooded that side of the kitchen. A tech came out and ended up having to replace the ice maker in the fridge. We did the claim online through our account. It was pretty easy. It was the second claim that we had to submit in the last three years since we've had the policy. Both times, it was very convenient. Bob was the one that came out previously for the other issue we had, and he is great. He is very pleasant, very fast, efficient, but explains everything very thoroughly. American Home Shield has been wonderful. Since we've gotten it, I've recommended the company to several people. A lot of people don't know what a home warranty is. I recommend the company every time and tell them we've had a wonderful experience. It's very affordable and that they should look into it.

I had a claim with AHS for the washer and everything went well. The tech came, looked at it, and ordered the part. Then he came back, fixed it, and now, it works much better than it did. He was also very friendly and he tried to keep distance, which was great, with the pandemic.

I've recently dropped AHS. I highly recommend them but it sucks at the same time. Repairs were being done but the downfall that I had was with my AC unit. I don't know up until when they decide but there was one time they repaired my unit four or five times that year and replaced almost everything. It would have been cheaper to replace the unit.

The American Home Shield site was easier to use than other websites. The plumbing repair that we had was fine.

The plumber came out here and he got it done. I got some other things going on as far as switching out my bath, so the one thing that if I could change it, I would, is for him to take pictures of what he did so that I could see the work that he did up underneath there. The drainage seems to be smooth, but I don't know if there are problems that's gonna be occurring in the future as a result of the work that he did. I don't have any images of what he did or how clean he was. Did he fix the slow drainage problem? Yes. Did he leave all the parts behind up underneath the crawlspace? I don't know because I haven't been up underneath here.

There was an issue with the hot water in the bathtub and the tech who came out replaced an insert inside there. He did a great job and we all get hot water now. I submitted this claim online through American Home Shield and the process was easy. They gave me a time frame on when the tech would be out but the tech got to me sooner. All in all, it was an excellent experience and I had no problems at all.

American Home Shield only helped in the fact that they sent me out a plumber. I had a leak at my meter and it was on the outside of the home. But I didn't know that my service with American Home Shield didn't cover it, so I ended up having to pay out of pocket. I also had a leak inside my home or a blockage at one point in my hallway bathroom. The plumber felt bad that I was gonna get charged for the outside leak, so he snaked that line for me to make sure that it was clear all the way so I wouldn't have that problem in the future. He was awesome.

My son's bathroom was clogged and backing up. There was also an issue with a toilet running all the time. I called American Home Shield's 1-800 number and filed a claim. The process was easy and they said that the contractor would contact me within 24 hours. But then, they called me within two hours and the tech who came out was a great kid. He fixed the problems and did a great job.

The first technician told us that there was a piece of equipment that went out, which was why the heating and cooling didn’t seem to work. Then, the second technician came out and advised us the part that the first technician indicated went out actually did not. There was a hole within the unit that caused the freon to leak out. So, the second technician went ahead and fixed the hole and it's been working since. We haven't had any issues. Submitting a claim to American Home Shield is fast and simple. If I have any questions, the representatives are knowledgeable to give me answers. Coverage upfront will be very helpful for people to be aware of when considering a home warranty but within the website, it provides a detailed terminology of what exactly American Home Shield is going to cover and what they're not. So for the most part, all the information is right there for you.

The tech for my fridge claim had to get a part and then he came back to fix it. He was very professional. But, I'm still waiting for my icemaker to start making ice. I'm going to contact him to see what he can do.

My housekeeper said the repair man was very good. She spoke to him in Spanish, and she said he addressed all her questions, and he answered everything. The repairs were never done though. Both the icemaker and the dishwasher were left without being fixed. He said that he didn't see any problem with the dishwasher, which is not true because I've had problems with it since March of last year. I had to call back American Home Shield and tell them to open up the claim again and they're supposed to send a technician out again next Friday. Regarding the icemaker, they said they need to send a technician that deals with that brand, but as of today, I still haven't heard anything. I'm disappointed because I paid a $100 deductible and I would think someone would come in and repair it for me.

My recent claim with AHS was the heating system that was not operative. I had explained to the person that took the report that we had someone come out before. The person said, “It looked like it was intentionally broken.” But I don't know how intentional it can be when no one actually goes up there. He was great because at least this guy actually asked me to come and take a look at it.

The connection with American Home Shield was perfect. Everything they did was timely. But the outfit that they picked to deliver the microwave was abysmal. They should remove them from their list. The guys that brought out the microwave, looked at the opening, looked at the dimensions on the trim kit and said, "It won't fit. You need to call a handyman." So I puzzled over that. They left the old microwave. They didn't take the old one like they should have and they didn't install the new one like they should have.

The tech was great. He had shoes on and he did everything. He also told me what I was doing wrong. Submitting a claim to AHS is easy. You sign in the website, you click on it, and they send somebody a few days later. But it's $70 a month, and then $75 when the contractor shows up. I love their service, but it's expensive. If you have family members or people around you, don't do it. It's a waste of money. So I wouldn't recommend it. But if you're someone like me who moved from California to here and don't know anyone, I'd recommend it.

The first time I called American Home Shield, I was having trouble. It was quite a while before I could get anybody to get in here to help. But otherwise, it's fixed and the technician that they send is a good guy. He has been out here a couple of times now. He's very good. This last time, he was here the next day. I had repeated issues with that heater. But the technician has gotten the control panel issue repaired where it's gonna work now. American Home Shield is helpful and they take care of the problems that I have. Shortly after we moved in, the air conditioner stopped. It was the same unit but it was a completely different issue and American Home Shield had it fixed.

We were not getting any air. First, the air conditioning ran continuously, and then it would stop and not run. We submitted the claim to American Home Shield, and then they transferred me over to someone who would do it, the Arctic place. They contacted me and said they would be there at such a time. I waited until they came and they did. The tech told me exactly what was done and how he did it. He explained to me what to look for in the future if the same thing came up again. So, not only did he explain the problem, he told me how to prevent it, which was nice. He was professional. I'm very pleased.

I started a bit rocky with the Sirius AC Company for my AC unit. The initial claim was cancelled and eventually, it was reinstated but it took a couple of extra days to get them back out here. Since then, the service has been very fine and I haven’t had any hiccups. For my plumbing issue, I put the claim in on a Friday afternoon. The woman from the company called within a few hours and had it set up for first thing Monday morning. The guy showed up on time and wore a mask throughout even though I offered that it was fine if he didn't want to wear one in the house. He had the thing fixed within about 45 minutes and he signed off on it. He was great.

My dishwasher wouldn’t let the water out. The water was sitting there and it was stinking. I was told that when I ran the garbage disposal, that was why the water was gonna sit over there. It was pretty easy when I called American Home Shield to file the claim and then Good Guys Home Repair was here the next day. They were good.

My recent experience with American Home Shield was awesome and the claim process was easy. ACT Appliances was phenomenal and their guy was so nice. However, I called American Home Shield in the past for my garage and their customer service was a nightmare. If there was another company in my area, I would have chosen them.

The back panel had frozen on the refrigerator. The tech was pretty nice and knowledgeable about what was going on. Even though he did have to come back a second time to resolve the issue, we finally got it resolved. It's not leaking in the fridge anymore.

I called in my claim in the morning and the tech was there by the afternoon. I was very pleasantly surprised. American Home Shield was great. When the tech came, he got up in the attic and did what he had to do. He got it done and we had heat. He was very good and efficient. So I was pleased. I didn't have to lift a finger. He was good about communicating to me what he did and what he found. But I've had a much worse experience when I had a claim for my garbage disposal. When the plumber came, he said, “Oh, we can't work on it. You don't have a GFCI outlet,” which is the little plug. He didn't even wanna look at it. He said, “First, you gotta hire an electrician, and then, I'll come and look at it.” But my house is 50 years old and they didn't have GFCIs back then. I had already paid my $75 call fee so I felt like he just showed up, got his $75, and left. He didn't do anything. I was really disappointed by that.

My recent claim for AHS was my furnace that was up in the attic. Precision Appliance came out and determined that I needed a new furnace. The guy who was doing it did a great job. Really professional. I enjoyed talking with him. They're coming out this Thursday to replace it. The lady that I called at American Home Shield was very helpful. She was very informative as to why I had to pay so much money. The experience was great. I'm very happy. I've had an AC replaced, electrical work, washer and my stove. I've had so much stuff done with AHS and every time, it was a great experience.

My outside unit was not shutting off. The young man that came to rectify the problem changed out something in it and it’s working fine right now. He was well- experienced. AHS sent somebody else here before to rectify the same thing and it wasn't rectified.

Everything was great with my recent experience with American Home Shield.

Our AC was shutting on and off. We filed a claim for it and it's been a while. We’ve had the same technician come out a couple of times. First, there was some kind of circuit board. And then the technician wanted to verify something with the senior technician. There is supposed to be another technician but we had a snowstorm. Supposedly, they're coming out on the 19th. We’re still waiting for them. That aside, American Home Shield had done great before. Given the conditions, they’re doing fine.

My washer was broken. Sears came and fixed it. The technicians were really good. I have another claim for my oven. I had to send it in and the technicians came back to work on that. They're not finished with that yet. The technician said it'd take two to three weeks. It's just been last week so we're still looking probably another week or two. He's waiting on the parts. Other than that, everything's great.

American Home Shield made me believe that when I signed up with them, any water heater issues were covered up to $3,000 in repairs and they only covered $400 of replacing my water heater that needed to be replaced. The total cost out of pocket for me was $1,100. It was terrible. It cost me 59 a month to have American Home Shield's service. It cost me $100 to have someone come out. I was under the understanding that it was $75 for any claim fee to come out and do a repair or look into it and they were to give me a recording of me agreeing to a $100 deductible. But they have never done that.

We had to get a hot water heater. I called in to make a claim with AHS and the process was easy. Then, the techs came out. They were very good and they knew what they were doing.

The electrical motor up the top of the garage door wasn't working properly. Doing the claim to American Home Shield was easy. They sent Edelen Door & Window. The tech was very professional. His mask mask on, 6ft was kept, and he described everything that he was doing. Every time we opened the garage door, we thought it was gonna fall on our car. So, the repair gave us peace of mind.

A couple of years ago, I don't think the contractors American Home Shield was employing were suitable, but of late, they've got better contractors that are very responsive. I have a combination air conditioning-heater unit, and the heater unit went out. The contractor called me then they came over promptly, repaired the unit nicely, and were on their way. They did a nice job. Our interactions were excellent too.

American Home Shield is a shady business at best and I'll explain why they are. They make themselves look like an insurance company, but they absolutely aren't. They are a broker. And they work it so the contractors they higher out pass the cost back on to you. They do this through having the contract not cover certain things so that the contractors can charge you extra for stuff (so that it's worth it for the contractor to take the job).

I love American Home Shield. My husband and I were with them for about 12 years, and their prices kept going up. My premium kept going up. I'm like, “There's got to be something else we can do with this.” I started looking around for another company. I finally found one. So, I went with them. You pay them the first month. You gotta wait 30 days before you can even do anything about it. So, I contacted them about my dishwasher, and the only thing they do is give you what they think your appliance is worth. So, I went back to American Home Shield. Then, I waited another 30 days to get my policy activated again and wish I had never left.

American Home Shield has been okay. But sometimes they're very lazy. I've called them last week and I'm still waiting on their call. They never called me back on my problem. It’s better if they promise something like when they will call me. So they should call on time, yes or no. Of course, sometimes, it's a no. But they should be in touch with their clients and have better communication. But I’ll tell other people that so far, I found American Home Shield to be good. I've had experience with a few other home warranties in New York and American Home Shield is a lot better than them.

When I tried to make an appointment online with AHS, it didn't work. I've had to call AHS the last two times because they've indicated to me that the website is not acting appropriately, which was very upsetting. Because I normally just go and log into my account and make the appointment that way. Going online is easier. It's more time-consuming to make a phone call when you have to wait on hold, and then you have to ask all these verifiable questions and go through all that.

American Home Shield was great. The contractor that did the heating repair was wonderful.

I do like American Home Shield. I just don't like when the call goes over to another country. You connect with a representative but the representative that we get is not good. The communication is not good. Getting them to understand certain things is where my frustration comes. It's hard for me. Also, they need to get more organized when we call and have questions. They need to take good notations so when we call, another rep can get out there and see what's going on. I have a couple of them I just hung up on 'cause I couldn't take it.

The techs from Wiley Electric were pretty good and professional. Overall, I haven’t had any problem with any of contractors, so all has been all right except for that one plumbing man that I had two years ago.

The ice maker would not shut off and the entire freezer was freezing up because of it. Submitting the online claim was easy but the initial contractor that American Home Shield assigned was horrible. They said it was too far and they just flat told me that they wouldn't come out and do anything. So I reported that and American Home Shield gave me to Bob Young and we got the problem handled.

We recently had an issue with the water tank. One side of the faucet was coming out lukewarm. It wasn’t the proper balance. Part of the assumption was that we hadn't used the water a lot since we've been in the house. The guy who came gave some information about the water tank that was useful, then he adjusted the temperature. The water came out really hot while one side was on. We adjusted it back down and then the temperature was correct. He was professional, knowledgeable, and courteous. I couldn’t have asked for better customer service.

The AHS website was simple and easy to use, but it took a few days for the repair guy to get out here. He gave me a lesson on water heaters. We didn't have enough hot water on the side of the house and I thought my water heater was going out, but it wasn't. Right now, we're in freezing temperatures, so we're lucky to have some water. In this city right now, everything is frozen and we just have a trickle of water.

The outlets in the bathrooms were not working. The electrician messed with the reset button and showed me the different reset buttons throughout the house, what they’re connected to, and what to do in the future if that happens again. He was very professional and clean. It went well. American Home Shield is worth it.

I had a claim for the thermostat. That was fine. The guy came out, looked at it, and everything seems to be working properly. But I'm not happy with American Home Shield, especially with the plumbing issue. I had problems getting the guy to come in, because he told me that there was an appointment on the 17th. But no one called me to tell me there was an appointment. So, it went by when nobody came over.

The most recent claim was to get my water heater replaced. A plumber came by earlier in the year to fix a leak. He said it would eventually start leaking and explode all over the place then I'd have to get the whole thing replaced because it's 25 years old. The most recent plumber that came out did a really good job at getting it all put together. The only thing that he has not sent me yet is the invoice so that I can give it to my homeowners insurance. I called him last week on it and he said he was gonna send it over but I still have not received it.

Turner Electrical did a good job. Everything about them was good. Everything has been good with American Home Shield as well.

Pipe Down Services came out and he checked everything. He kept flushing the toilet over and over again. Just where it goes up before it goes back down there, it must have been clogged there 'cause he flushed it about five times. Then after that, it cleared. He flushed it about six more times and there was no problem. We haven't had a problem since. He was friendly, on time and professional.

Recently, my dishwasher was not cleaning the dishes. The tech tested it and he got in touch with American Home Shield because he told me that it needed a motor. Everything's been fine when I submit a claim with AHS till the virus struck. So everything changed then. Now, things are taking a little bit longer. But I'm not blaming it on American Home Shield. It’s just the situation with the world. I'm satisfied with AHS.

I hired a plumber through American Home Shield and had a good experience. I submitted the claim one day and two days later, the plumber got out to my location. He was able to identify the problem right away and told us what he could do about it. I even discussed another issue I had with him and he told me how that could be rectified also.

Most of the time, I submit my claim online. Their site is pretty easy to follow. The last experience I had with the contractor was wonderful. They came, ordered the part, and everything worked out beautifully. It didn't take too long to get the part. The person who did the repair was really good.

The ice maker on our refrigerator was not working and our claim for it worked out okay. A technician came out within a few days and he had to order a part. It took a while to get the part. But that's the way it is. The days of somebody actually coming with the right part are long gone. The technician came back a week later and installed the new part. Everything went as it was supposed to and the experience was good.

The ice maker wasn't working. It was just pouring water in the refrigerator. The contractor took about a week to come and they were able to fix it. American Home Shield is a lot better than the other company I used to have, so I'm happy with them.

My washer wasn't picking up for some reason. When I put it on whatever cycle I wanted it to start with, it wouldn't do it and was just constantly on. I called American Home Shield and got their machine. I was given the information of the company that was going to call me and I got in touch with them. They gave me a schedule for the technician to come in.

We had a dryer company come out and they inspected the dryer but they said it was not the problem. They said it was the electrical. So we had to have an electrician come out. He determined that it was the outlet, so he replaced it. It has worked fine since. We had a pretty good experience with this claim. American Home Shield was pretty on top of it.

With American Home Shield, sometimes it's hard to get the phone answered. Otherwise, everything's been pretty good. When I had an appliance repaired through them, it was a smooth transaction. I got a timely response from the contractor. The tech was very efficient with what he did. I'm very satisfied with my experience.

My recent claim with AHS was for a malfunctioning ice maker. The techs came in and were able to fix it. As far as American Home Shield, we do everything through an automated system. But then, when I need to talk to somebody, it's very difficult to get through their system to get somebody online.

JJ’s Fire and Ice came out, figured out what was wrong with the heater and fixed it the next day. Everything went swimmingly. The tech was courteous, efficient and very nice. AHS is a good company because even if there are hiccups and headaches, they seem to want to make it right.

I'm very satisfied with AHS. I've been with them for almost 15 years and any time I call, my service is done and my request is dealt with promptly. I have peace of mind because I know that if anything doesn't go well and it is in my coverage, I can call and someone will promptly call me back and also help me to resolve the issue. This is a plus for me.

When ATR first came out on January 28th, the thermostat upstairs went totally blank and there was no power going through it. There was a low voltage fuse blown. They fixed the fuse and replaced the thermostat. Everything is working fine. On February 3rd, I noticed the thermostat was blank again. So the same thing happened again and ATR came back on February 6th. They said they replaced a low voltage wire and the same fuse again for blowing.

I paid for a 1 year contract on 7/6/2020. I paid $550. Due to the extremely poor service I received from AHS, I made a decision to cancel my contract on 1/21/2021. I asked for my the remaining months (1/21/2021 - 7/6/2021) to be mailed to me in form of a check to **. Till today, my refund has also not been given to me. The refund amount should be $315.59. AHS still owes me my refund. I have called numerous times and they keep saying they agree that it should have been sent to me and someone will call me the next day but no one calls. This has happened on 3 separate occasions. Home is **.

Called American Home Shield today wanting to cancel my plan. I made my request 7 times to 2 different people, and they would not do it. Only tried to upsell me. I asked to speak with supervisor and no one was available.  Finally after 22 frustrating minutes I hung up.

It is very difficult to get service from AHS, very difficult to communicate. Impossible to get estimate. The service people that they use are very unprofessional. Very difficult to get the right service. Total rip off. I would never ever recommend this company to anyone.

I've been surprised to find a company so true to its word and that means a lot to me. Our Whirlpool refrigerator was not cooling. A Sears tech came and fixed it. I was surprised that he was so young and knowledgeable, polite, and professional. Then my GE got messed up. It was a similar situation. But I got messed up because it was dark when I did the report in the garage. I thought it was an LG. But it was a GE. So the first guy came with everything from LG. It was my bad but he said it was not a problem. Then it was rescheduled to bring parts that was needed. But when the young boy from Sears came again to do the installation of the part, he said it was beyond fixing. That was when I got the resolution from American Home Shield to go for the replacement rather than fixing it.

J.A.P.S. Heating and Air was great. Greenway Heating and Cooling came out initially and told me my compressor was out. I took that as fact because I don't know anything about HVAC. I told the tech that the ductwork had been cut by the previous homeowner because there was a water leak in the house and he wanted to make sure there was no mold in the ductwork. So, the guy said, "Well, that looks like animal damage." I said, "It's not. The guy cut the main duct line." He said okay but he didn't even get underneath my house and look at it.

We’ve had AHS for a while on a couple of different houses. I normally recommend them when I know people are looking for companies. Recently, the fridge wasn't working. The GE guy that came out was very friendly. He resolved the issue right away. Now it has to be replaced. I talked to a young lady yesterday who was very helpful. The lady I talked to today, was not as helpful and her system was down. She got locked out and she was supposed to call back but I still haven’t heard from her.

We've had a bunch of claims with American Home Shield and our experiences with them have always been positive. The only thing that is not positive is when a contractor takes a long time to come. There was one time we had to wait almost two weeks for the washing machine to get fixed. The contractor still needed the parts and that took forever. We also have a leaky dishwasher. It'll take a week for the contractor to get here. They're coming on Monday. But when Sears came out for our dryer, our interaction with their technician was positive.

I had a faucet that was spraying all over if you pull it out so I went to the American Home Shield website where I logged in and said I had a plumbing problem. Then I got a call and a text from A.E. Plumbing. Almost all of my American Home Shield claims have been plumbing issues and I'm very satisfied every time. Every time they've come out, they've been very professional. They get contacted right away. They are on time and I am notified when they're on their way.

When I called the number to do the claim, they would not help me until they received the check. We just bought the home and American Home Shield had not received the check yet, although the title company sent them the check and told them the check number and that it was in the mail. My Realtor had to get in touch with the local representative here in town to fix that because they would not assist me until they received the check. Over the phone, they helped me set it all up.

We thought our toilet was stopped up and the nice man came and augured it out. It was a quick solution to the problem that we had and it went well.

Bird Dog Plumbing did a good job. I had a sink faucet that wasn't working. They replaced the necessary parts to get everything working. AHS has done good work for me.

When the furnace turned on, it was making a really nice whining noise. When the tech got here, he was like, "Oh, yeah. I can hear it. Watch this." He showed me, “When I took the panel off, it's way louder.” He kind of walked me through the process and he told me what it does, and then kind of informed me like, "Hey, we're gonna get it replaced. This is what you need to look out for in case there is a problem. This should be fine. But in case it does it, this is what you can do to be able to fix it."

We didn't have any heat blowing. Applied Air came out and they did a phenomenal job. I did the claim to American Home Shield through the app on the phone, and they contacted me immediately. They were attentive. They found out what my need was, and they set an appointment for that day, and I really appreciated it because it was seven degrees outside. Thank God we had like a little fireplace heater, so we just used that for the night, and the contractor came the next day. All I knew was the engine was broken and they fixed it. I also had a gentleman come in through an electrical situation. AHS handled it quite well. The gentleman was very courteous and explained to me what was going on.

AHS works with you. The contractor did put a new faucet in yesterday and it's nice. It's something comparable to what we had. We've used AHS over the years for some other projects and for the most part, the contractors are good. It's just this dual-flush Fluidmaster especially with that intermittent flushing that this particular plumber didn't have a lot of familiarity with. It's an older model. He was kind of flying by the seat of his pants on it. He did his best to try to fix it twice but it was frustrating because he didn't get it the first time. He did it the first time and it still was leaking. He tried to do it a second time and the handle wouldn't go down properly. He wasn't able to fix that and determined that it needed to be replaced overall.

We purchased a house and had American Home Shield included in the purchase price. I would recommend them. I called and submitted a claim to them for my dishwasher and the process was easy. The contractor was very good and they looked at the issue. The control board was bad. They said they couldn’t get the replacement parts as they were no longer being manufactured so they recommended that we get a new dishwasher.

The plumber was very professional and took care of the problem real quick. I had a slow draining and blockages happening. He was in and out of there in less than an hour and a half. I'm still in the process with something else but we have a snow ice storm so I'm still waiting. They had to reschedule.

Submitting a claim was a very easy and nice experience. The technician came out that afternoon. The repair took 30 minutes, and he was on his way to his next call. He was awesome. I'd love to have him back if I ever have any more problems. I'm very happy.

When I have a claim, I go to the webpage of AHS which is easier than calling. I recently had a tech come out from Metro Air Services, Inc. and he was good. He was professional and courteous. Right now, I still have one claim open for my dishwasher that's been open for a few months now. The techs still haven't fixed it yet but they're coming this afternoon to finally fix it.

My neighbor in the back of my house saw white smoke coming from my heater/AC unit on top of the roof. I thought it was just the cold air freezing up the carbon monoxide that spills out of the heater. For safety's sake, I contacted AHS and they recommended Anthem Mechanical. The guy came out in the middle of a snowstorm. He had a great attitude and discussed the problem. He immediately smiled and said it was exactly what I thought it was. It's just condensation but he did take a look at the heater to make sure that everything was working right. It was a good experience.

My thermostat was messed up. I went online to submit a claim with AHS and scheduled the appointment. It was really easy. I got a quick email from them saying the tech was coming and then a phone call. Then I missed both. I ended up calling her back. Then she called me back to schedule and set up the appointment. The guy was quick and he explained everything. He replaced the thermostat and it's been working fine ever since. My experience with AHS was awesome. One, the experience of the low deductible and then being able to get the service that quick, was really more than I expected it to be.

AHS has been doing a really good job for me. They've been really responsive. My latest claim was to repair the dishwasher latch. The contractor replaced that, so we're all good. They did a really good job. I've been pleased with American Home Shield. It's been working really well.

There was a terrible gas that was still in the house and I was afraid to use the oven. The person that came out the first time said that it didn't seem to be an issue. He was telling me that he would have to find the oven not working. But working or not, gas was escaping and that thing can explode. Then he noticed that the fan for the convection oven was broken. He said that they would replace the fan but it took forever for the part to come.

Recently, I've been having trouble with my air conditioning. I said to AHS, “I need to know if the AC is not working." The techs came out and there was a fuse blown. They had to come back the next morning with the fuse. They came back before I needed to be at work and fixed it within five minutes. It was fine. Our AHS rep has always given us good service. The only thing is, in the last year, there have been some vendors sent out for repairs that were not on our preferred list. I've had one situation where I had a problem with that and the repair work they did. It was some AC repair people. I have my AC checked every season. They were going to charge me $800 for Freon. The year before, they had done something with the same issue and were supposed to have replaced it. They found it was their error for not fixing it the first time the year before. So, they paid for the Freon last year. They corrected the error.

The guy they sent out was great. He fixed the AC in no time. We were thinking it was gonna be something real difficult, but it was just the thermostat. He said it went bad and that's the reason the heat and air weren't switching over. He was a great communicator. He told us he was running a little bit late. So that was nice. He was very professional and knowledgeable in his field of experience.

The technician was very, very prompt. He fixed the problem with the first visit. He was very professional. He also followed up to make sure everything was okay. We were very pleased with Garage Doors and More. We've been with American Home Shield since 2002 and we've had some very positive experiences and some very negative experiences. We've had some very poor service people that have come out and things have taken a long time to get fixed. There's always that fine print there that catches you. Also, it's very hard to submit a claim on the phone because you have to wait a very long time to talk with someone. I prefer to talk in person because we've had some really unsuccessful attempts at getting appliances fixed. So I tend to like to talk to someone to make sure the service person that’s being sent out is someone that we would accept work from.

AHS's service was very good. I had a broken pipe that was in the foundation so water was leaking everywhere. I submitted the claim on Monday and thought it was the water heater. AHS had contacted Reliable right away on that Monday. The tech came out and confirmed it was a leak and not the water heater. It was a pipe under the water heater. They sent a leak detector guy on Wednesday then they plugged it up on Friday. It was a difficult spot to get to but the they got it. AHS covered it because it was in the house. That was one of the fears I've had. I do have it also on my home insurance because if those leaks happen to be in your living room, they're going to tear up floors to get to it. Being retired, I went ahead and got AHS. But they don't take care of that part so I have to take care of any of those kind of things. But it's not a big deal. It was not tremendous work.

The tech had to order a part but came back and fixed it two weeks later. It was working in the meantime. It's a KitchenAid dishwasher. He fixed the main problem the first visit. But a part had warped and he had to order a replacement. He removed a melted knife that melted on the heating coil on the first visit. Then, it also had melted the soap dispenser so he bought a new soap dispenser. Now, the spring in the door squeaks something fierce, and he told me that wasn't covered by the warranty. As far as American Home Shield, it's been a very consistent service and timely. The repair people tend to fix things once they show up. They may have to order a part, but they'll eventually fix things.

The tech showed me what was the issue and gave a suggestion on how to prevent further issues with my garbage disposal. It was a really quick fix. He was professional and friendly. Everything has been good since then. I need to file another claim, but I can't reach American Home Shield. I have been trying to reach them and only be getting automated options.

Our old water heater was not heating properly. We would only have hot water for six minutes then have to wait a couple of hours for it to reheat. The tech came out the day he was assigned. He said the heater needed to be replaced and he requested Home Shield to order a new one. The next week, the new one was put in and it has been great since then. Another time, I made a request online and AHS sent it to the same company that replaced our water heater. But, they no longer serviced our area. So, that company canceled the order and I requested again. It took four times of calling AHS to get a different company to come out. That was a bit frustrating.

The heat was not coming on as it should based on the thermostat setting. I made a claim with AHS and the process was very simple. Then, the tech came out after two days and he took care of the issue. He told me what was wrong and was on his way within 30 minutes. I was pretty pleased with my experience and if anyone was considering getting AHS, I'd tell them to do it. It's worth it.

We only used the service with American Home Shield once but we were very satisfied with it. I went online and filled out a form. Then, I got an email back that said I would hear from a plumber within 24 hours. The next day, somebody called me and we set up an appointment for the following day. So within two days of when I reported it, the problem was fixed.

American Home Shield has been fantastic. The tech from RC Appliance did excellent work.

My garbage disposal wasn't running when I hit the switch. The tech came in and replaced it. He told me about what to do and showed me how to service it if it messes up in the future. It was great.

My experience was flawless. I went to the American Home Shield website, submitted the claim and it was assigned within half an hour. The contractor was gonna try to get to it the same day but they said the next day for sure. They were here first thing the next morning and the issue was fixed. They knew exactly what they were there to do and were done quickly.

I had a problem with my hot water heater. The website of AHS was okay when I submitted a claim. Budget AC and Heating came out and they were very professional. They told us what the problem was. But I've had this issue four times. Three times, I've called American Home Shield. It's been the same problem every time somebody comes out.

My claim to American Home Shield for a heating repair was perfect. My furnace was leaking water, and now, it no longer is. The tech found a 100% blockage, and the water had backed-up condensation due to the gas furnace. I said, “Hey, I’d like to learn a little bit more about the parts of my house. So, if you could explain things to me, I'd appreciate it,” and he did. I know more than I did before. He also helped me learn where my filter was and that it was disgusting. The tech was also really cute with my cat, so that was cool.

A month prior, my furnace went out on a Sunday so we had to spend one night in the cold. We had to use space heaters. American Home Shield had somebody out the next day. The tech fixed everything and educated me on changing my filters. Recently, my microwave was working, and then the next thing I knew, it stopped and would not start up again. The tech was a very nice guy and I liked him. He had to order parts for it so the fix took a little longer than expected. With COVID, things are slower, and other than the timeliness of how long it took the parts to come in, everything else went smoothly. The contractor stayed in contact and let me know when they were coming. The next tech was very nice as well. He resolved the issue and educated me on the things that can cause the microwave to stop working.

My most recent claim experience with AHS was very good. The company that came out, Elite Appliance Repair, was excellent. The guy has been out before and he does a really good job. I submitted the claim over the phone because I have to request this Elite Appliance Repair. I didn’t have a good experience with the Sears people. AHS can be very good. You just have to request the right people to come out to service your appliances. It's a great kind of insurance policy if something major fails too.

My motor of bathroom exhaust fan burnt up so I filed a claim online for someone to come out. American Home Shield said someone would contact me in 24 hours and someone did. I had to go out of town so I had to wait a couple of days. Afterward, he called me and let me know that he was going to be in the area between 10:30 and 11:30. He came in and checked the exhaust fan. He was really quick.

I tried to use AHS twice in 8 months. The first was for a broken a/c unit and I didn’t receive a phone call for over a week to get a assigned service provider. I paid 8000.00 to change out the ac unit instead of waiting for AHS to come through on the contract agreement. The most recent break down I had was December 6, 2020 and today I have decided to make a final ditch attempt to have my broken clothes washer repaired. I called AHS over a dozen times to have this repaired as I used my neighbors washing machine. I was assigned a service provider and after he came out twice I was told he could not fix the machine. He did have the proper insurance coverage to come into my condominium building. I was then assigned four additional service companies all of whom canceled on me. They could not and would not bring the proper insurance documents needed to enter the building.

8/8/20 - Claim submitted for Refrigerator (water line leaking) - Technician came to the house and stated a plumber was needed to fix the issue. A plumber was never contacted to process the request. AHS collected my $75 deductible without the issue being resolved. This repair was done by myself due to the water damage that was occurring to my property. 12/21/20 - Dishwater - The dishwasher was not draining. Submitted a service request. The first technician assigned was unable to service due to the holidays. Another technician was assigned and stated a plumber was needed to fix the dishwasher. No communication was received by AHS. Due to my first experience I contacted AHS to make sure a plumber was assigned to the request.