American Home Shield Reviews

Our air conditioning was not working properly and it was the thermostat that was causing the issue. The claims reps from American Home Shield were very nice, understanding and helpful. They sent me the name of the company and a phone number so if I would not have heard from them reaching out to me, I would have been able to contact them as well. The gentleman who came out was extremely courteous and professional. He diagnosed the problem and put a new thermostat on. The service was excellent. The issue was solved and everything is working properly. I would recommend AHS. It’s a good thing to have.

I had to have a washing machine replaced and the contractor was excellent in their professionalism, and in showing up timely and giving good information. I would recommend American Home Shield. I call them when requesting for service and sometimes, it can take forever but it was better this time. It was quite quick.

Prime Plumbing Services came to check a leak in our ceiling and everything was great.

I've been with American Home Shield off and on for 30 years. They're courteous when they answer the phone. You can get them quickly. I've always enjoyed working with them. However, there's a big variety of contractors in Houston where I moved from but there's not so many in this area. Usually, with American Home Shield, somebody calls you the same day but on this claim for the dryer, I didn't get a call in a couple of days. I called Tri-county and asked them what we were going to do. The rep said, "Let me walk you through some of the things you can do to make sure that we really need to come out there." She had me doing all this stuff to my dryer, trying to fix it. I told her, "I'll do all this but I know it's an electrical issue that I'm not going to be able to fix."

We called in two claims. One was toilet repair and the other was a leak that was coming from our master bedroom to our second floor family room. The technician stated that it was due to the faucet in the master tub that needed a filter replacement. So he stated that, “You should call Moen to get the part, and then we'll come back out and install it.”

The tech from Cactus Garage Doors didn't have great bedside manners but he took care of the problem. He showed up in a timely fashion and did an adequate job. He changed the motherboard and I had some questions, which he answered. The garage door was good for a couple of days but then I had the same problem again. It was opening and closing all by itself. I called up to tell them that I needed somebody to come back. I was at work and I was a little stressed out. I don't know whatever was going on with the girl that answered the phone but it just was a little much for me.

There was a small hole in one of the AC ducts and over time, there was a little bit of cold air coming out of there. I reached out to American Home Shield and I explained to them what was going on and it was covered under the warranty. So they sent out a technician and she sealed it up. She was great, really professional and helpful, quick and communicative. Everything's working great. The warranty service with American Home Shield has been going great. The company that they sent out has been really great.

The dishwasher stopped draining so I filed a claim with AHS and I was contacted by the contractor in two days. Then, around a week or so, they came out and did the work. It took them about 20 minutes to diagnose the issue and they had to order parts. It took them two weeks to get the parts in and they finished the repair yesterday.

The tech fixed my heater. The heat pump wasn’t coming on. The tech was great. AHS is worth the money.

I submitted a claim for my unit through the Home Shield's website. It seemed pretty easy and straightforward. At first, I got a notification that someone would be contacting me. Then I got a notification of who the company was and their phone number. Not too long after that, I got a phone call. The first guy came out and he replaced something on the unit and said that it should be cooling after that. The AC ran for four hours straight and it wasn't cooling. My unit faces north. So, it doesn't get really hot. I just noticed that it shouldn't take so long for it to cool. So, I reopened the claim up and called Crispy Air. The rep had me on hold so that she could call the tech. Then she told me that the tech told her that it looked like something else was going out on the unit. So, she said that she was going to be sending out a senior tech out over here to fix it. He came out and they replaced some motor and not too long after that, it started working.

American Home Shield has been great. I've used the portal and it seems very intuitive. It's been easy to select the issue and get an appointment. But I did have one claim that was a little problematic. The guy kept rescheduling and couldn't make it. So American Home Shield took control and found somebody else that was able to come. We also had somebody out for a boiler the other day and they were very good.

My washer went out in Sep of 2021. On my dashboard the work order was closed and said possible replacement. I received a email stating they would give me $379.00 for a thousand dollar washer or they would order parts. I let them order parts and waited my 6 weeks. I called them and got nowhere with customer service. I had to call sales and told them I want out of my contract. They asked why and sent me to another department. That department was a bust and they sent me to another person. Her name was Cladia and she stated that they would have a answer in 24 hours and I would receive a phone call.

I had an air conditioning system leak and the contractor came in two days. I showed the service technician where the problem was. He didn't do a whole lot of diagnostic from there and fixed the problem. It was not the most impressive repair that I've seen. He cut some PVC piping and just left it in the yard without even telling me he was doing that. It's not a huge thing to address, but he could have been a little more professional about it.

The AC wasn't cooling. It wasn't cutting on. When I called American Home Shield to submit the claim, I couldn't understand what the reps were saying. It was terrible. There was a lady that acted like she was going to sleep. It was difficult. When we finally got in touch with a man, it wasn't too long after they really got on top of it. Comfort Heating and Cooling was real nice. They came out and did the job. So far, the AC is operating good. But it's so difficult to get in touch with American Home Shield.

American Home Shield's claim process is fairly smooth in comparison to other companies. We recently had a leaking shower drain and the techs they sent did the repair the day that they came out. They were pretty professional and efficient at getting the job done. AHS has also improved in terms of the customer service and having a representative that understands your claim. When you call in and speak with someone, it's a little bit easier relaying information.

American Home Shield’s service is great. I had to call them a couple of times when I couldn’t get into the website for some reason, and they assisted me. They're a good company. normally go online to request for service. They're really quick to reply when I put in a request. Normally, there's somebody there a couple of days quicker. They always send out reputable people to do the work, and they've always got the issue fixed.

Technicians come out to my house to fix my air condition when it gets hot and in the wintertime but never fix the problem. They had me spend money for a private electrician and it's not the electrical panel that has been updated. They didn't put the original equipment back into the unit and it's causing it to constantly have a shortage. I'm back into winter now and they told me it was my thermostat. It's not. It has something to do with their system that constantly shuts off. Every technician that comes put a wire and hotwire it so that the heater will run. But in the summertime, when I need to switch back to cooling, they have to come back out and remove that wire. So they never solve my problem. I've been having problems with my air conditioner for over eight years and they never send the same technician to do the job. They need to send the same tech out.

It's really easy going through the claim process. I log on to the website and American Home Shield pretty much provides all the different types of symptoms that I may have. I click on it, hit okay, and I would be done in less than a minute. The only issue I may have is with the email they send out when the contractor is going to come out. I'm assuming maybe American Home Shield just contracts somebody out and they really don't know when the contractor is going to come out. But the contractor calls me and lets me know when. Other than that, everything else seems pretty seamless. I had a claim when my toilet and shower were backing up. A&M Plumbing came out and ran a snake and unclogged it in about 45 minutes.

I had a gas valve go out on my heater, so I put in a online claim with AHS. They handled the rest and the repair service contacted me within an hour. They did a very good job and overall, I was pleased.

There's a lot of stuff that I had covered before that they don't cover anymore. They went up on the price and then gave us less coverage. I didn't appreciate that. I had them replace my garbage disposal before but with my new contract, I had to pay out of pocket for a replacement. I don’t have money to give away every month just for them to be taking my little fees and then when I call them, they're not covering it.

I like American Home Shield. They've been quick to get me assistance. Everything worked out fine. I'm happy with them. I had a claim for the furnace and there's a fuse box in there and it was turned upside down, which caused this problem that all we were getting was auxiliary air and it wasn't heating. So the tech fixed the fuse box and it was back to heating.

I love American Home Shield's service as well as the prices because during this time of year, it’s a big help. The tech from Central Heating was on-point and fixed the issue. I liked the work he did. The comments that you hear from other people about AHS are true. They do a good job and you’ll love it.

I paid $75 for the contractor to clean the furnace and at that time, I told them that I was having problems with my thermostat. They had to write another ticket up and I had to pay $100 and I was thinking how come they couldn't look at the furnace at that time. It wasn’t American Home Shield but the company. They were saying they couldn't do a repair on the ticket so, that guy left me the number and I called and set up the appointment. The tech was very nice, professional and friendly. He came in and got what had to be done when he found out that I needed a thermostat. The same guy came back the next day and did a fabulous job. But this was initiated by American Home Shield by what came through my email. So, I hope that if anything else happens in the future, it will go that smoothly.

I like the process of how to report a claim. It is very simple online. I like the short time it takes to get back to me with a contractor. So far, I've been very pleased with the quality of the contractors. When the icemaker in our refrigerator stopped working, the contractor fixed it promptly. They were here when they said they would be. They had the parts with them. It was a good, solid job.

The claims submission process wasn't awful but when I had a garage door issue, it took almost two weeks to get it done. There was multiple rescheduling. I heard that American Home Shield was better than other companies but it was still bad. American Home Shield should have better customer service. They reschedule many times because the technicians couldn’t get to me and then having to spend another 500 in addition to the copay makes me think that I’m not going to renew next year.

N & K did a great job on the refrigerator. The tech knew exactly what the thing was, where the coils are and defrosted them. He said he needed to order a part and he cleaned up. They came back within a matter of days and replaced the part. AHS could improve their process. They expect the customer to know a lot about everything. We don't get to talk to anybody. Everybody is off in La La Land somewhere. I have to open the ticket. I have to tell them everything is wrong. They wouldn't have had to order a part if I had been talking to somebody that knew what I was talking about, but I said the refrigerator didn’t get cold anymore. The model number was easy to find. But, there's no customer service anymore. When you get somebody, they’re in another country. They don't speak the same language that I speak so there’s a lot of, “Excuse me?” cause I don't know what they're saying and they don't know what I'm saying.

My upstairs air conditioning and heating lost power, and I submitted a claim online to American Home Shield and got a call back. But it was four days before the tech came out. It happened over a holiday weekend so that was the problem. I put a second ticket on so I can just have my downstairs serviced and from start to finish, the tech was at the house for an hour and a half. He was very quick and knowledgeable. He explained what the issue was and what he did to correct the issue. I have nothing but high marks for him. This is the second time that I've had to use AHS since I've had them and both times, it has been a good experience. I would highly recommend them.

The service is quick. But I had an issue getting my refund back. It took almost six months for them to do the tracer on it to remind me, because I had forgotten that I had gotten and deposited it. So part of that was my fault. But I had to call about seven times before I got the good answer. Different people gave me different information. But they were all very nice. The service that I do get when people come out is relatively good. I just had a service done on my garbage disposal. My home costs a million dollars, but the tech replaced this garbage disposal with one that goes in apartments. So I’m not sure that’s a good or bad thing.

Submitting the claim was extremely easy. I did it on Sunday morning and on Monday, I waited 'til about noon and I called the company, Air Pro Master. They were able to send somebody out Tuesday. The tech replaced my garbage disposal that was leaking from the bottom. I'm extremely satisfied.

I just got my refrigerator replaced through American Home Shield. I like it. This is much better. They were going to repair my Samsung refrigerator, but I got an email saying that they couldn't fix it and that they were going to replace it. They came in and took out the old one and put the new one in. They did a great job. The only thing with AHS is if you're filing a claim over the phone, it's kind of hard to reach somebody. It takes about 20 minutes, but this experience was fine.

I had to pay for the new refrigerator and I charged it to my credit card. I have to pay the credit card but I haven't been reimbursed yet. They said it takes a while to get reimbursed and that put me in a bit of a bind because instead of paying my card off in full like I always do, I'm going to have to pay part of it and I'll have to pay interest. Other than that, AHS has been fantastic. They fix whatever problems I've had immediately. Also, the technicians have been wonderful and pleasant. They work nicely and they come in wearing masks -- I don't have to ask them. I had the replacements for the microwave and refrigerator arrive at the same time but the contractors were both very nice that they worked around each other. I'm very happy.

The contractors are sort of hit and miss. It's especially true when it comes to heating and air conditioning guys. We've had to use HVAC contractors several times during our time with American Home Shield and sometimes they're great but sometimes they're really bad and they don't know what they're doing. Unfortunately, when the ones that don't know what they're doing show up, they can do more harm than good because these systems are very complicated. Also, what happens is, it's never a one-time call. The contractor comes, tries to fix the issue, and they get it sort of right. But then, I would have to call them back. That happens very frequently. But with plumbers, not so much.

We had an issue with our oven that was repaired. The claims process with American Home Shield was very easy and good. The service guys had to order the part and then come back. I like the ease of use and professionalism of AHS. Everything's been satisfactory.

The upper shelf on the dishwasher came off the track. A young man came out and did a very good job. He was informative and he showed me why I was having the problem and that nothing was really broken. I just didn't know I didn't know that there's a latch that I had to close so that when I pull out the upper shelf all the way out, it doesn't come off the track.

My oven would never reach the temperature required and it took too long to reach anything. Lucas Appliance was able to get in as quickly as I needed them to. They wanted to come in like that same week, but I wasn't able to because of my own issues so I had to wait another week. They did a very good job of diagnosing the issue and did really well. The gas portion wasn't working so the sparker was replaced. The oven and the cooktop work better overall now.

The dishwasher stopped cycling through the cycles. The techs came in, replaced a part, and everything's been fine. Filing a claim with AHS is pretty simple. Once I make a claim, a rep would tell me that someone would be contacting me and reaching out. I had to use them a couple of times and the techs came out and did great work. The warranty can help the homeowner save a lot of money, especially on their appliances or anything that need to have insurance and warranties on. If you look at that same repair out of pocket, it’s a whole lot more, even though you’re paying them the monthly charges. Once you pay that service fee, your payment is pretty much done, unless it's something that's not covered. But so far, my dealings with AHS have saved me money on my air conditioner that would have cost me a lot more out of pocket.

I filed my first major claim with American Home Shield and I really wasn't sure about the process and how it went. But everyone that I've dealt with has been really great and kind of reassured me what the next step was. Also, they were very expedient in getting back to me. The claim was for the refrigerator and the first tech, Chris, came out on a Friday. He checked it and said that he couldn't repair it so he referred it out to another person. He thought it was either leaking Freon or it just wasn't working because of that. He told me to call American Home Shield if I didn't hear from anyone by that Monday. I didn't hear anything so I called American Home Shield. The young lady that I spoke to said she would contact Chris to verify what I was saying. She verified that the information that I gave her was what he recommended off of the service call.

My refrigerator recently had quit cooling, wasn't doing anything. The tech couldn't fix it. It wound up being a wire chewed into by a rodent. He said it could be spliced, but he wasn't allowed to splice it. The entire wiring on it had to be replaced just to get it. He told us we could splice it ourselves, but we couldn't do it. I have a son who is an electrician, and he did it, and it was back up and running. We also had our inside air conditioning unit that went out. When I called American Home Shield, they sent someone out that said it could not be repaired, so they replaced it, which is their policy. I've had that happen with a refrigerator as well where it could not be repaired, so they replaced it with one of equal value. So, I have no complaints.

My refrigerator wasn't staying cold and the techs that came out repaired it, so it works great now. I let American Home Shield of my issue with the refrigerator online. That's the way I usually do it. The website is fine. I got an email saying the name of who was gonna come and their phone number. It was Fidelity that came out and they were amazing. It took them two tries to get it. The first time, it was working for a few days. Then, it started having problems again. So, I called them back. They came back and fixed it, and it's still working great now.

I had a leak and the contractor was able to fix it the same day that they came out. It was pretty quick. It's been working well.

My washer would not go through one cycle and it would cut off. The first people AHS sent out didn't figure it out so AHS had to send somebody else out. The second tech figured out what was going on and since the repair, the washer has been working perfect.

When I call AHS, I usually get a call back within an hour or two with the scheduled appointment. Overall, they've been very good and helpful and they resolved the problems that I had. Accent Air recently came out for the AC and the tech, Cole, was outstanding. He knew what the problem was and explained it. The part wasn't available and he got the part within two days. Then, he was out here promptly and took care of it. The AC runs perfectly now.

I had difficulty the last time I used American Home Shield two years ago. I just swept it under the rug because it wasn't worth the time and I couldn't get anybody on the phone. Compared to this time, I could. So this time was a better experience. One of the switches of my breaker box kept tripping and it would turn two of the lights off in my house. The tech came out and said he changed the strip that it belonged to. It worked fine for a few hours. The next day, it started again. I tried calling the tech directly. I left three messages. He wouldn't return my call. That was when I decided to call American Home Shield. The process they're doing is great because I got someone on the phone, and I did this Saturday. So hopefully, they would answer their phones and get their customer satisfied.

I had a heat pump issue. When I would turn my heater on, it would blow out cold air. I called AHS to tell them about the issue and I needed somebody to service my heat pump. They referred Sevier Climate Control and the tech came. He said that all I had to do was switch some wires around. He got my heater working and it was blowing out hot air. But a day or so after that technician left, it got cold and I turned my heater on. It was doing the same thing it did prior to him coming. I took pictures of my thermostat dropping down in degrees because the house was getting colder and colder.

Most of the techs I’ve dealt with have been good. But the original people that American Home Shield sent for our range didn’t even know how to install it. So, they had to send another guy more local. AHS could improve on some of their communication. When they set up something with somebody, they should have a little input from that person as well. If we're not getting contact from the people or whoever AHS is sending, we can at least talk to them but oftentimes, once they send them, they don't have any idea what the people are doing. But other than that, AHS does an excellent job as far as responding when you call. You can get ahold of them fairly quickly and it's not a big runaround.

The deductible is not that cheap and I feel like we shouldn't pay any deductible because we pay monthly but it's worth it. The guy who came out for a claim was very professional. He was very fast and fixed the issue right away.

Submitting a claim with AHS was pretty easy. But when I'm talking to their agents, some of them don't understand what I'm trying to say. Also, when I had a claim and I paid $100, they brought out the person and he told me that he couldn't do anything for me. So, I've spent a lot of money in the last month having people come out, but then they would say I would need somebody else.

My ice maker quit making ice and the tech who came out was prompt. A piece of ice got back there and froze up against them. It was a simple fix and the ice maker is working back fine like it was. I've submitted things to American Home Shield over the years and they were all good. They replaced my microwave. I pay AHS $75 and if it’s to my disadvantage, it doesn’t sound great. But if it is, it’s wonderful.

The website is easy. You just have to have your account number. When you put that in, the site directs you which way you want to go if you're looking to upgrade your plan or file a claim. I have a Maytag dishwasher and when the dishes were turned face down, they weren't getting clean. The techs could have come the very next day but because of my work schedule, I had to plan it four or five days out. The techs were great. The first guy called me and told me what time he would get here. He told me he was on his way, and then I got a text verifying that the tech was also on the way. He was on time. The second second gentleman called me and he wasn't as friendly. He didn't really give me a time and just told me he'd be there sometime during the day. He wasn't as nearly as planned out and coordinated as the first guy.

My neighbor had AHS and he was telling me that any time that something broke, the job was good and it wasn't expensive. Recently, the furnace was on, but it would never cut off when it reaches a certain temperature. It would just constantly stay on. We called the technician back and he adjusted it. That was what he said he did the first time - he adjusted it. AHS is very professional and their contractors come out as soon as possible. Compared to the pandemic with everybody putting you on hold for months and months, that was very good timing.

The first two vendors couldn't fix the issue of the microwave that was not powering up. There was the same issue about three weeks after they fixed it. It requires a special tool to remove the microwave out of that existing condition where it's installed. They know this but they didn't bring a dolly to pull it out of the cabinet, so they couldn't do anything. There were a couple of repeat calls in the same issue for not having the proper tools with them. There was a lot of wait time in between because they didn't have the right tools. All said and done, it took five months, which is not good. But I was impressed with the last guy. He came prepared and knew what he was doing. He read this wiring schematic and took care of it.

We have great service with American Home Shield. When my washer and dryer stopped heating, a contractor came in and changed whatever that was bad.

I have dealt with American Home Shield for years and they've been good to me. I appreciate their communication and would recommend them. They save me the trouble ‘cause I don't have to go and research people. They have done that part, so I can trust that they're gonna send a quality and knowledgeable person out, and somebody that’s been vetted. I've had electrical issues, a water heater issue, and an AC issue. It looked like a car that's been in an accident a thousand times, but they still made it work.

I had a toilet that was stopped up and a leaky faucet. The contractor fixed both but the communication was what bothered me. It seemed like I was pursuing them to do a follow up because nobody was calling me. When the plumber came, he fixed the toilet off the top. The faucet was a little bit more of an issue because he didn't know why it was leaking. When he figured it out, he had to get the part. He said as soon as he had the part, he would come back and fix it. For two weeks, I was the one calling asking them if they were coming back.

A repairman had the AC issue fixed in 20 minutes. Something had come loose near where the fan is mounted on the outside unit. But I'm not pleased with American Home Shield. The send out whoever they want every time. There's this one company called 3 Boys Appliances. They came out here five times and didn't fix anything. Each service call was $75. I told American Home Shield not to send those people back to my house.

The most recent claim that I had with AHS went very well. It normally doesn't take too long to get a provider or contractor out there. This was three days from the initial claim. The issue was the boiler went bad and I didn't have to pay to replace the whole thing. So, that was a huge benefit. I've had AHS for four years now and we've never had any major issues since we've had them.

Every time we've had an issue or a question, it's always been answered and/or handled. Recently, the toilets were backing up, so there was a clog. When I called, the AHS rep said, "I'll put the service in. Get a tech out there." I asked about how long she thought that would take and she said, "You should probably get a call Saturday, maybe Sunday at the latest." She asked, "Is that okay?" I said, "It's an emergency because we can't really take a shower or do laundry, do anything like that because I'm worried that it's just gonna back up and then cause more damage." She said she'd give me a callback. I said sure. So, she gave me a callback. She called somebody, got ahold of somebody, and had somebody out there Saturday morning.

The techs who came out recently did very well. But they are the only one so far out of all the people that AHS sent that did such a wonderful job. As for American Home Shield themselves, I don't like them. They don't take responsibility when they hire contractors and they push it all on to their customers. The contractors come from them. They call and send them out. So when they don't show up with the part and actually fix the appliance that I ordered to be fixed, they take the money and run. People dealing with AHS should document everything, including who they speak to and when they speak to them, because down the line, they're probably going to need it to file a complaint.

We had an icemaker problem. They put a new one in, but it didn't work. Then they came out yesterday and put a new one in and it's working now. It made ice last night. The tech was very knowledgeable. I'm very satisfied with AHS. We have two different contracts with them. One, we did our home and another one we did a condo that we purchased.

I'm very unsatisfied with the service and I'm unsatisfied with the company. The service is lousy. You can't even get in contact with the company that American Home Shield is using to supposedly come out and look at the customer's issue. I've called over there a couple of times. My other complaint is one of the young ladies I was speaking to hung up on me.

We've been with American Home Shield for about five years and we've had quite a few things. We had some electrical problems. We had a sink that went out in our kitchen and also the InSinkErator went out. The claims process is really easy. I pay 125 and it's fair. 'For the claim regarding my toilet, the technicians were here for two and a half hours working on it. They had to pull the toilets off the ground, reseal them, and do all kinds of stuff. It was a major work. When we had our sink redone in the kitchen, they even let us pick out a sink that we thought we might like. That was a good $500 job. It was the faucet system plus all the work. But we only paid 125 for that. The warranty pays off.

I'm very happy and satisfied with American Home Shield. But I had a little recent hiccup when the contract expired on November 2nd and I didn't authorize it to be renewed, but it was renewed without my knowledge or permission. I called and spoke with someone and I told them that I'm living on Social Security and I have a lot of medical bills, and I can't afford the new monthly payment that they quoted, even though it was only about $15 more than I had paid. But even that much for me is still kind of a lot of money. The rep told me, "Okay. Well, let me see what I can do." Then she came back on and said that they could do a concession and lower the yearly price by $100 and get it back in the monthly range that I could afford. That was fantastic so I told her to do it. She said she was doing it and then I asked her if she could send me a copy of the new contract. But she said she couldn't and told me to call back in a few days.

I reached over to American Home Shield by phone because I had a specific contractor in their network that I wanted to use, Hornet. I’ve used them over the years and they have been my go-to repair facility for my appliances. American Home Shield outsources their customer service phone calls. The young lady I first dealt with didn't understand me completely nor did she get the proper notes into the file. There were two appliances. There's my refrigerator icemaker and I had some sort of blower motor out on our gas oven. The first lady did not get the gas oven in there so I had reached back over to Hornet to make sure that both items were on the to-do list when they came out. It was not. It took another phone call to American Home Shield to get it straightened out. Eventually, it was fine.

Our refrigerator was not cooling or freezing correctly and I can't function without it. I have a very hungry six-year-old and a big husband. We went through the American Home Shield website to make a claim and it was fine. A tech came and replaced the condenser. When he pulled the refrigerator out, he noticed an issue with the ice maker. It hadn't been making ice well for a long time. He fixed both issues. He was very helpful and knowledgeable. He knew what he needed to do. I would recommend American Home Shield but would advise people to call to make sure they get the best rate. My problem is the rate just keeps going up.

I've utilized American Home Shield on a few occasions. When I needed something, I called them. If there is some out of pocket money, it was not as extravagant as if I would have had to absorb it all myself. I had two AC units, one on one side of my house and one on the other side. And I got a furnace in my garage and everything's covered. They've already replaced both units, the control unit and the heat pump on both sides. But it cost me $1,000 because of the recovery of the Freon. They don't have where they recover it and put it back in. You have to pay for the Freon, which isn't covered. In a way it should be part of it because when they were removing it, I didn't have a leak.

I like the service request process of American Home Shield. The only thing that I’m not really used to was I had Sears. They came out and they did maintenance. American Home Shield doesn't do maintenance and I'm probably gonna have to try to find someone that does keep the maintenance up on things. If I had to do this again, I would first ask if the home warranty does maintenance. Also, the tech released the Freon that was in the unit to put some more. I could smell the Freon and I wasn't supposed to. Overall, American Home Shield is good.

AHS has always given good service and fixed my issue or replaced it. It’s also easy to call and pay $75 and have someone come out. Recently, they replaced my garbage disposal in the kitchen. The tech that came was on time, professional, nice and cleaned his mess.

The dryer was not drying, and the contractor took care of it very promptly and well. Most of the time, I've had no problem with American Home Shield. But they could make their management more accessible. When there is a problem, you have to request a management person to call you, and then they have 12 to 48 business hours to contact you. So you're gonna have to wait up to a week before anybody calls you back.

When I go into a contractual agreement with a company I simply want to be treated fairly. Trust me when I tell you this will not happen with AHS. They will not honor the agreed-upon contract and good luck with their overseas call center. And oh by the way, will not escalate. You only deal with people trained to tell you "no" even when they are not honoring their side.

I used AHS when the refrigerator door wasn't closing properly. The techs repaired the seal around the edge and they did a good job.

So far, so good. They responded for the request for the service for my air conditioner. I was asking if they covered it and they don't. But their guys did it, so it was fine. They sent a guy and it was very good.

I'm satisfied with American Home Shield. If I have a problem, I go ahead, open a ticket, and get a response. Recently, I opened a ticket for our faucets that were not working. They sent me a text message that somebody was gonna come to my house. A plumber showed up and ended up fixing the problem. He was really nice about it too. He was very competent and showed me exactly what was wrong. Now that I know what he did, if I have the same problem, I can fix it myself.

American Home Shield's been great and it's very easy to get in touch with someone. At the moment, I'm trying to work on getting hot water here and I got to find a junction box in the wall. But they've been very helpful and they gave me hot water temporarily.

The tech that came for our stopped-up sink was knowledgeable of what he was doing and he even told us to try to keep the sink clear from time to time if we have to. They were low on people and the guy that came here said that he was trying to get it all in and he had something going on with his neck that day, but he still came. AHS has also always been fair and loyal coming out here on time and getting things fixed in a timely manner.

I like American Home Shield. We had it in the past and it was horrible. We got rid of it several years ago. We tried it again and it's better this time around. Both the service with the people they send and also the people we talked to on the phone, seemed to be more on the same page, more organized. We got it because when we bought the house, it came with it, or otherwise, we wouldn't even have even tried it again. Currently, it's saving us money. If I were to have called individual people for the stuff we've had, it would be more money.

The plumber, Chris, who came out a couple of times to look at my toilet and shower was excellent. He was super professional and polite. Plus, the turnaround time was great. The only frustration and concern that I had was based on my experience with having the guy that came out and looked at my dishwasher and my refrigerator. He came out and did the inspection, took pictures of my icebox that was broken in my refrigerator, and gave me the impression that once he submitted the claim, pretty much he would come back with a new part to fix it. So, I was thinking it was going to be fixed.

I had an issue with the water heater and American Home Shield sent out 5 Star Plumbing. They came to my house and made an adjustment for five minutes. After three days, I made a request for a job undone. They said they need to change a certain part. They didn't have that and waited for it for almost 35 days. I said, “I don't care about the volume of parts. I care about my family.” The issue was not the water heater anymore. The issue is my family getting sick. But they didn't care.

My heating element in my dryer went out. I called in service. There was a little issue getting ahold of them to schedule an appointment for someone to come out, diagnose and fix the issue. But once we got that down, everything went smoothly. The guy that came out from Alfa Appliances was really informative, taught us a couple of tricks on how to prevent the issue from happening again. Everything's good now. Having AHS puts my mind at ease. If ever a problem occurs and it's able to be fixed by them, I know I'm not going to have to shell out a lot of money just to get it repaired.

For my recent claim with AHS, I had a faucet that was leaking. I tried to shut it off at the main valve to replace it. But where you shut off wasn't turning it off, so the tech came in and was able to get it to shut off and changed it for me. I had a little bit of a problem with making the payment with AHS though. I pay my bill every month with my credit card. For some reason, they weren’t able to process the payment. They called several times and I finally ended up giving them a different credit card and that one didn't process. They take the thing out of my bank account every month so I don't know what the problem was. But they figured it out and ended up taking it out of my checking account. I haven’t had a lot of trouble with it this time.

I called American Home Shield and they sent somebody out right away, which was nice. I didn't know what kind of heater I had and where it was. At least the repairman found it. It was in the crawlspace. However, their company doesn't work on a Trane. Another repairman went up there and said that the unit needed the filters cleaned. He cleaned everything out and it's been working.

My heater was not heating. I called AHS on the phone. Their reps were very professional and I didn't have to call 10 times. I also didn't have to exercise any elevated voices. Then, I received email and text messages to keep me up to date on the progress of the contractor. And when they were within a certain mileage of my home, they called and said they would be here. The repair was perfect, plus the techs were very good and on time.

I had a refrigerator problem. It never was able to make ice. The people American Home Shield sent out had no knowledge of Monogram GE. So, that was a negative experience. All I got was excuses and three trips that they made, and nothing was resolved. They replaced the icemaker twice. I said the line was leaking. They said, “Oh, no, it's not this and that.” So I got tired of arguing with them. And I found where the leak was later. I live in the middle of nowhere and they don't have any technicians that do GE Monogram. So, it's a waste of money.

We had a number of issues with the icemaker ranging from intermittent use of the water, and the intermittent ability for the ice to be generated out of the system. The ice itself was being made fine. The issue was the delivery system through the door. It took a couple of rounds because the contractor thought that part of the fix was in the driver that turns the ice out of the ice bucket. But it turned out that there was a problem with the board, and it was creating a miscommunication from one piece to the other. So we weren't able to get water and weren't routinely able to get ice. It was also inhibiting the closure of the door. But they resolved the issue in its entirety. The ice maker works perfectly now.

AHS is a fraud company. They scam innocent people like us get the money and won't fixed or take months of Sunday to fix it. My ac went out, the company took more than a months to approve a minor fix. The customer service lied when they sell the policy. AHS said it will cover every equipment listed on the policy no matter what. The truth is they won't. If the AHS think the damage is from person, pets, or pest, they won't cover. When you try to cancel the policy, they you they will try to charge hundreds of dollars even though the AHS rep told me it was free cancellation. This company need to be investigated by the government.

We had an issue with the ductwork. We couldn't feel the air coming up. So, American Home Shield assigned it to several people prior to assigning it to Standlee. However, they could never do anything because our ductwork is underneath the house. Although we let American Home Shield know that, they didn't let the contractors know that. So, the first time Standlee's people came out, they didn't let them know that either. The guy tried to go underneath, but he was a bigger guy and said that he would have to send someone else. So, they did. The guy did go under, but he said it looked like there was old ductwork under there and newer ductwork, and because of plumbing he couldn't get to the right area to see the other ductwork. They went around the outside of the house and looked into the vents to see what they can see from those perspectives.

I have benefited from American Home Shield's services a lot. I'm very impressed with being able to call up or go online, especially go online and just have it set up through that. Bang. It's done. And I can even call the repair people up and say, “Okay. This is my number.” And they would say, “Oh, yeah. It just came in. We'll have someone out there soon.” I've had AHS for a couple of years now because I own rental property. And especially during COVID, it was a little tricky. But once I got through to the person who would send me up with people, it went very smooth. And I could call up and say, “This person isn't any good. Send me someone different,” that day, but the next day, the person would come. If I have anything going wrong in my house appliance-wise, I just say, “I would like Metro to come back out again. Thank you.” And they would say, “Not a problem.”

I had a refrigerator that wasn't working for my recent claim with AHS. The tech also had to come back and had to refix the dryer because the dryer was missing a part when he came to fix it the initial time. The tech was professional and very courteous. Everything was fine.

American Home Shield's service as far as who they sent out and fixed the stuff was great. My problem is that I need a receipt and a service report but I didn't get it. I called them and they said they sent it. But I didn't get it. After five times calling, they told me that the only thing they can do is mail it and that I will receive it in 7 to 20 days. This is holding up my insurance claim. I have mold and a dropped ceiling, and I'm stuffy and sneezing.

I really don't like AHS. I still have the same plumbing problem and the only thing that they did was change the faucet and the sink. But apparently, my P-trap, the drain that I've been telling them that is leaking, is still leaking even though the guy tested it. The first guy said there was nothing wrong with it, but when you put the drain in to plug up for you to put water in the sink, that's when it starts leaking all over again. So, I'm going to see if I can find another company. But in the meantime, I'm going to go to Home Depot and see if I can get someone to change the pipe.

Royal Plumbing is great. They've been here before and I've had no problem with them. They come in and do their job. But for a claim before that, it was American Home Shield that I had a problem with. Our dishwasher was broken, so we got a new dishwasher through American Home Shield. They approved to have the dishwasher installed. There was a problem with the wiring and they approved that also. But we went back and forth for a couple of months. I emailed all the documents from the contractor and from me, and I kept calling. They would tell me that the check was in the mail but it wasn't. It was so frustrating. Finally, I got a check for $185 for the installation, but they did not pay for the $75 wiring which originally they said they were gonna pay for. It was a big hassle and I've never had a hassle with them before. They've always been very good and I've been very happy. I've had them for 23 years, so they must be doing something right.

With the colder weather, we were unable to turn the heater on. It wasn't working. The guys came out right away after I requested service. The guy was diligent, on top of it. He found the problem. It was a panel that needed to be ordered. He ordered that and the very next week, they made an appointment, came out and fixed it. Within a week, it worked. It works wonderful now. I'm very happy. They were absolutely wonderful. AHS' communication is excellent and their rate is reasonable. The minute, as a customer, I make a claim, there's that immediate response. Because a lot of times, especially in the cold weather, you need the heat. So, I appreciate the urgency of AHS.

I've been with AHS for quite some time and it's cost-effective. Back in 1998, it was $50 and now it's $100. So that's 23 years later, only going up by $50. In the grand scheme of things, it's really not that much. But their timing is always a challenge. Getting a tech out can be sometimes quick, depending on the vendor they choose. Some vendors are really responsive. But other vendors could be just a total **.

I smelled burning plastic and it was coming from the wall behind the stove. So I filed a claim through American Home Shield and an electrical guy came out. He spent 10 seconds at the house and said, "It's not electrical, it's your stove." So I called American Home Shield and they slotted the claim over as not electrical, but for appliance. They assigned it to a company that was booking out two to three weeks. I called back American Home Shield and said that was not going to work for us. So they assigned it to another company, but that company never called me. I called the company and I got a voicemail stating that the owner was out of town and they weren't doing anything for two to three weeks.

The technician didn't come out for my claim for the kitchen drain. They said that they don't do this brand. They canceled my service, and then I told AHS to give me a new one. But nothing happened yet. This is my second claim with AHS. The first claim was good. My furnace was broken. The tech that came out was very good and professional. The tech repaired the part. AHS is very good. It’s having peace of mind.

We're pretty happy with American Home Shield. They are timely. I put in a claim and it’s within five minutes that I get a notification of the receipt of the claim. In less than 20 minutes, I have an idea of who's going to be contacting me regarding the repair. Recently, the board on the oven was malfunctioning whenever we tried to turn it on. At first, it wouldn't reach a temperature then after a short period of time, it would shut off. As the problem progressed, it got to a point where we tried to turn the oven on and it would not stay on. A repairman did an assessment and provided recommendations on what was needed to be done. Based on the results, either repair would be done or we get the option of taking the value of the oven then replacing it. We elected to replace the oven given the timeframe it was going to take to repair it. It seemed quicker to get another oven so we took the value of the oven and paid the difference for it to be replaced.

We like AHS. It’s been successful. We've had our AC and refrigerator go down and they came out and replaced those. We've had a dishwasher go out and they looked at that and got that fixed. My washer went down and they fixed that too. We got our money's worth out of it. Normally, having to pay 75 bucks, then they come and check stuff out, it’s not too bad. Mann AC and Heating was good. The tech knocked out the job really fast and did his job.

I liked AHS. At first, I had an issue when I needed to get my stove replaced. The repair people couldn't find the parts. But it's been replaced and I'm just waiting now for the reimbursement from what I spent. I haven't heard anything though. They should follow up when there is a reimbursement that's supposed to be made, that they did receive the transmission as far as the email that I sent them with my receipt. But I plan to follow up with that on Monday. But other than that, I haven't had a problem. I've been with AHS for a while. I had an electrician come out once and he wasn't as good though. But the follow-up was good. The customer service was good once I get ahold of them. That was a long wait time. But, because of COVID, some of the processes have changed.

The bearing in my dryer was undone. It sounded like it was getting ready to take off and fly out of my house at any time. The tech came and changed it. He was a nice guy. It's fine now. Overall, the claims process was fine but getting the parts in could be a little faster. But it has nothing to do with AHS because when they have to order parts, they have to come from God only knows where and there's the shortage. But the work is still being done in a pretty timely fashion. I'm excited that they have been able to service us the way they have. Anything and everything that we've asked them to do, they've done without any problem at all. The contractors have been courteous, timely, and clean when they come in and leave. It's been a great experience.

I did a heating check and American Home Shield sent someone out. The guy was very respectful of my house and I really appreciated that. He explained things very well and said everything looked good. Another time, I submitted a claim for the toilet. I was hearing the water leak for three weeks. By the time a technician got here, water wasn't leaking anymore so I wasted my money there. The technician said they were going to open the claim for 30 days and to let them know if it was leaking again. With American Home Shield, I don't have to shop for the people to do the service. They just assign someone for me. If something goes wrong, I know where to complain. I only wish there is an option in cases where if I dealt with these people before and I don't want them to come again, I can just exclude them.

I recently had a claim for my microwave and my dryer. The technician fixed my dryer and he's waiting on a part for my microwave. However, I've been waiting seven months for a part for my freezer. Every time AHS says it's on order, I think it's sitting out in the ocean. My freezer is not cooling and I'm not able to use it since May, and I bought it in February. Apparently, they don't cover freezers. I've had to do that on my own. They need to be a little more specific on what they are covering and what they aren't because they say most appliances, and I figured a freezer was an appliance, and they don't pay for that. But I've had good experiences with them other than that. I've had two pool pumps replaced and a lot of different things that they've done. They would have replaced those, but whoever did the work before when we bought the house just jimmy-jammy it, so they wouldn't cover it because it wasn't done properly.

A home warranty is a great service, and American Home Shield's claim process is very straightforward. I have never had a problem. I either call or do it online then a technician calls me within 24 hours and we set up a time for him to come and look at whatever the issue is and go from there. Recently, I had a water heater that was leaking. The repair company came in and said that it needed to be replaced. They got a new one in, replaced the old one and did a very good job.

My oven fan wasn't working. When you turn it on, it made a horrible noise. The guy that came out the first time said that it was the fan and he had to order it. Then they had to come back and install it. But when they came back, it was two other guys. They installed the fan but they sent the wrong fan. He said, “I don't think you have a bottom fan.” I said, “That's what they told me. I could be wrong.” He said, “I have to apologize to you because you do have two fans. I just haven't ever seen it.” They were very nice and courteous and got it fixed.

I flipped over the heat pump from AC to heat. When I flipped it over to heat, it would not come on. The techs that came out were good, to the point, said what they needed to fix it. They came back to fix it. It ended up being a wrong part. But they communicated the whole way and said that they had ordered the wrong part and they would be back the following day to have it fixed and they did. Everything's been working fine. It was a smooth experience for the first time using AHS.

They did a wonderful job with my dryer. The timing that the tech showed up was perfect for me. He completed the job and was very polite. So far, AHS has been wonderful.

My dishwasher disposal wouldn't turn on at all. Even when I flicked the switch, it wouldn't hum. The technician who came fixed the problem and got us back up and running as quickly as possible.

There was a clanking sound when the furnace would ignite. I was concerned that maybe something had come loose. It's a Home Shield furnace that was put in about nine years ago. The tech from J&A looked it over and he said there may have been a loose panel. He took care of everything and it's functioning fine now. He also adjusted my thermostat. He was very good. He was very prompt and pleasant. He came at a reasonable hour. He took a thorough examination of the furnace. So I was pleased with the service call.

I had an issue with the garbage disposal. It was leaking water. The tech came out within 24 hours. It would have been sooner, but I couldn't meet them at the time. The tech was very nice. He did a great job. He was in and out of there within an hour. It's super easy to submit a claim with AHS. I do it all online.

The technician who came for the dryer that had no heat was very professional. It's nice that I can call AHS and have it done, but I'm trying to weigh out the cost right now versus the benefits.

Our dishwasher was not working. I would press the start button and it will make this “Dududitdududu,” and nothing would happen. I tried to turn it off using the circuit breaker but nothing would happen. The tech came to do some parts but it didn't work. He had to come out three times. The third time he came, he said he had to change the motherboard. Whatever he did for that third time, he fixed it. It worked. He was great, fast and he came back when he said he was gonna come back. I would recommend American Home Shield. They work really well.

I called American Home Shield for my electric range. When we tried to turn it on, it wouldn't heat. Within two days, a repairman was here. He was polite, professional, and went right to work. It took about 15 minutes, and it was all good to go.

The assigned handyman or plumber who came to my home did a good job in one of the services that I had but for a job that was remote, in a rented property, they did not do a good job. They refused to take care of the issue when it was blatantly clear with all pictures and reasoning. They went by the first take that the plumber gave and they refused to cover that, apparently because there was more cost to it. I ended up doing it on my own because it was an emergency. When it's a small thing, such as a quick fix, American Home Shield is very effective. But when it's costly and it falls within their guidelines, they give me a very hard time. Maybe AHS could allow a second opinion. Video capture would be something good. So far, they are using pictures and those could be interpreted in multiple ways. AHS is sweet when it comes to customer service but they don’t follow through when the work comes, especially in this case that I had.

The last time I had to use American Home Shield, the claims process was hard but this time, it was easy. Somebody called and said that someone was going to come. They told me that it was from some drain cleaning guy. He never called me. I called him and twice sent out the email to him or voicemail. Finally, when he didn't come when he was supposed to come, I called AHS. I said that this guy didn’t want to come in the morning and that they gave me a guy that was 40 miles away. I'm a nurse and I work from 11:30 in the morning. So, I needed a morning appointment and there was no way that this guy was gonna make it to my house. He kept trying to say he could come at 12:30 or 1:30.

I'm happy with AHS's service. They were very quick in responding to things that I report and they send quite good contractors to do the work. Gaithersburg Plumbing came out recently and they did a very professional job. We had AHS for about seven years. But then at some point, their monthly charges became too much because they kept on escalating every year. So, we tried some other agency but then we came back to American Home Shield. It's having a little bit of peace of mind, because somebody who is not very hands-on, competent enough to fix their own things, like me, I have somebody to reach out to without much of a hassle. It's very convenient.

Getting assistance with repair people is faster than the other one I had at my old house. When my electricity in my garage was not working I got an email from American Home Shield saying, “Hey, so and so is gonna take your claim. They'll be out tomorrow. They'll call you first thing in the morning” within less than three hours after I did the claim. And the guy was here within 14 hours. The repair people have been good. American Home Shield has saved me some money.

My pool pump went out. So the contractor replaced it. But when my AC unit went out, the people that AHS sent out weren't very nice. They also had to come out about three times because they didn't fix the problem. But the other people that's come out have been pretty good. It was just that particular company. So for certain things, maybe AHS could give the customer the ability to pick who they want to do the contract work.

My garbage disposal quit working. It was leaking on the bottom and it wasn't grounding up stuff properly. I emailed American Home Shield and they sent me the name, phone number, and address of the company that was coming out. They came and put in a new garbage disposal. I also had a claim to have my dryer fixed recently. The technicians put in a new heating element in it.

I'm about to terminate American Home Shield. It's not worth it to keep paying $50 a month, and then when an appliance goes down, I have to pay $100 for them to come out here to even view the stuff. One time, my garage door wasn't working and the tech came out and he said it was working. But I told him I could not get the garage up. It locks on me. It just so happen it worked when he got here. But I still had to pay that $100. I shouldn't have had to pay that because a few months later, it stopped working again. I called the tech, and he fixed it. So it cost me $200 to get one issue fixed.

I called American Home Shield's number for a dripping pipe, and they had a guy come out here and fix it. He did what he was supposed to and everything is fine. I just have to have my ceiling fixed now.

We had a leak in our sink and the the shut-off valves were also broken. I used American Home Shield's website to submit a claim and it's a good website for user-friendliness. It notified me that Altstadt Plumbing was going to be the contractor then they sent me an email notifying me that Altstadt Plumbing had been assigned to my claim. When the tech came out, he replaced the shut-off valves and repaired the leak in our faucet in our kitchen. He was really good and everything still works until now. It's convenient not to have our sink leaking all the time and I recommend American Home Shield because they did everything right. Plus, the service didn't take any time really and everybody was polite and helpful.

Something wrong with our dishwasher and our clothing dryer wouldn't turn on. The motherboard was burned out. We called it in, and I paid the fee over the phone. Gimino's Appliance came and the repair took a little while because there were some parts that needed to be ordered. But within a few weeks, they came back out and fixed the appliances. Everything works fine now.

I'm using American Home Shield for the first time and in terms of customer service, I am pleased with the service that I've received thus far. The last time the tech came out, my appointment was canceled the day of and had to be rescheduled for a later time, which caused further delay. It was extremely inconvenient because I made arrangements to work from home that day so that I would be available for them to arrive. So, to receive a call on that day was a huge imposition because that meant I needed to take additional time off in order to be available for them to come. But they accommodated me by rescheduling late into the day. So at least, I only had to leave work an hour early versus an entire day.

The garbage disposal wasn't working. I submitted a claim online like I always do, then I received an email on who the contractors were and when they were coming. The plumbers who came out replaced the garbage disposal and they were good. I would recommend AHS.

MJS Mechanical came out and diagnosed that the thermal expansion valve on the air conditioning unit has failed. We haven't had air conditioning for three weeks, and we just got to be able to deal with that unless we want to pay out of pocket to get it fixed. At this point, we just sit back and wait.

When we bought the house, the sump pump was sealed because of some remediation for toxic wastes in the land. We never physically got a chance to check it, but we knew it was covered under the warranty. After one of the hurricanes happened, we figured it wasn't working. The tech came and right away just realized it needs to be replaced. He was in and out within an hour. It was great. The website of AHS makes the claim process really easy. I made two claims, so far. The other one I called up and customer service was really easy. Everything’s been amazing with AHS.

The claim process at AHS is simple. You just pay it. That's an upfront deductible of 70 and then everything else you don't pay. Recently, the bathroom fans did not work and some outlets had no power. The techs came and fixed them pretty quickly. I'm happy.

Both of the claim processes that I had with AHS were amazing. The people that came out were very helpful and polite. I had held off on the claim process to make sure I had the money. But when I made the claim process, they were out the same week. I had done a pre-winter heat check. My motor was out on my heater and they had to replace the motor. Everything's working great. The tech gave me a new thermostat. The heat is working awesome. So far, my experience with AHS has been good. My parents also had them for years. I know even from when I'm used to living with my parents, they handle things pretty well compared to some other home warranties that I'm familiar with that other people had. I'm happy with AHS.

I called Johnson HVAC before the summertime. They were very nice to deal with and the tech seemed very knowledgeable. But, it took five weeks to get something fixed. They said, “We’ll order it and get the part in two days.” But it took five weeks to get the part. At the eleventh hour, they were able to get it in a couple of days. It wasn’t a good experience.

So far, American Home Shield has been great. My referrals have always been good. When my furnace was not working, they referred me to Cool & Cozy but that company did not respond to me. After a few days, I called American Home Shield back and told them to change Cool & Cozy because they have not responded to my calls. They said they tried to reach me, but they hadn't. I didn't have a record.

The igniter element in my furnace cracked on a cold day and it got fixed the next morning. The technician was good.

American Home Shield has very poor service. I got a notice from them, a general message saying that it was time to check the the air conditioner. I'm used to checking the air conditioner and the heater during the different seasons. So, I said, "Okay, time for a check-up." I called AHS to try to get one, and they took the $75 out first then they sent someone that, when they got there, said, "We don't service apartments that are in buildings that are over five storeys." The apartment is on the 15th floor. I called the home warranty company back, let them know that and I asked them to send someone else. We kept going around about that then someone came out after a few weeks, but that person did practically nothing. I said, "Okay, fine. I'm just not gonna worry about it."

American Home Shield has been great. You can just call them and ask for service, and it's easy. I am kind of blown away about how quickly people reply to you for service. Turner Electrical came out twice and I liked the technician a lot. I had a fan and some outlets redone. But one of the light’s not working in my house and he said it wasn't part of their warranty so that was the only bummer about that.

A faucet in the kitchen was old and worn out. It was starting to spin on top of the top. It wouldn’t tighten and was leaking. Kamko Plumbing came out and apologized for the long wait which was two and a half weeks. They took a look at the issue and determined from the year of the faucet that they didn't make those anymore. They suggested that I'd be better off getting a new faucet for it or they’d probably be back out here to fix it again. They took the initiative to find it. I told them how we wanted it and they came up with a real solid faucet. We enjoy it so I feel happy with them.

There was a leak in our bathroom and the bottom of the sink was wet. I called American Home Shield and they took the claim and I had a good experience with them. Right away, they told me over the phone who was coming to take care of it then I got a text message that told me the info as well. The plumber came up front, told me he found the problem and what he needed to do to fix it, said, "This shouldn't take long," and he fixed it. All in all, the experience was very professional, to the point and accurate.

I had a recent claim for my dryer. The tech came out, assessed the issue, ordered the parts, came back and repaired everything that needed to be repaired. I haven't had any issues thus far. The claim process of AHS was good. I've had several warranty agencies and AHS has been pretty good, which is why I came back to them.

AHS's customer service reps are not knowledgeable. My dishwasher was completely broken but the contractor couldn't repair it. They gave a link to choose whether I want a reimbursement or wait for this thing. The link itself is not a secured link. I don't have to enter any user ID, password. If I click on the link, anybody can go and select whatever they want. It looks like somebody made an auto-selection or something and it went directly to a Lowe's gift card, which is like $600. I called them up and I said I never submitted anything like that. They cancelled it.

My water heater quit working and it had to be replaced. Nathan, the gentleman who came and did everything, was awesome. He didn't just come in, do and go. He explained what was wrong and why it was wrong. He answered any questions I had without attitude. American Home Shield was good. The only thing was I had already waited a week and then, I had to wait another five days. You're waiting for someone to call you back on it or send you an email, and then you don't know anything that's going on. So, I had to call them. It could just be a miscommunication and I would still recommend AHS to somebody.

My recent claim for the icemaker with AHS was a good experience. The service tech happened to have the part that we needed in his truck and it was repaired very quickly.

I found a leak on the inside of my washing machine and it took me a while to notice it. But it was just a valve and I got lucky. The technician had to order the part and nobody had it locally so that took eight days total. Everything went well. So far, every call that I've ever made to American Home Shield has been responded to and taken care of.

It's fast, easy and convenient to have somebody else take care of the work. All I do is tell American Home Shield my problems. My fridge was making a lot of ice and it wasn’t properly cooling. The bottom was over freezing and the top started to freeze. I made a claim online then they emailed me. I also got a text message, letting me know who was assigned to the claim. The repair company came out, found the problem and replaced the hinges on the side of the unit. They stated that the reason why my fridge was freezing was because the bottom door was not properly closing anymore and the top. It needs to be closed completely in order for it not to freeze like that. All in all, the experience was good, very helpful, and they were able to repair everything in a timely manner. They were very communicative with us too.

Updated on 12/01/2021: I called to complain about a service call early November. I later discovered that the service company AHS sent out was not registered to the BBB and had an overall star rating of 1 star out of five. Finally a man named Robert emailed me and called on Nov 24. He was polite and appeared to be sympathetic and told me that he would follow up soon and that he send me the service report that I requested and paid for. This is the second time I requested this report and was told they would email this immediately. A lot of talk but no action. Here I sit Dec 1 with no service report sent and still no response other than explaining I owe $125 for the service e run. Of course I do not want to pay this until they send me the report. Still waiting but no response. Stay away from this company. They use to be very good but know they have taken a turn for the worse.

My dishwasher and fridge went out at the same time. My fridge still isn't fixed but my dishwasher is. Someone came out in three days, which was quick. That was the first look. Then it took a while because parts were delayed. Obtaining all the parts took four days, but it took the techs an hour once they had all the parts. The dishwasher runs good.

American Home Shield has been fantastic. Everything went fine when Upland Pool came out. There was a leak in my pool pump and the guy who came out had the part on his truck and had it fixed in no time.

I had a claim for my refrigerator that was frosting up. The tech replaced some part. Then, I still have some trouble. When I used the ice maker, it doesn't always fall down. I tried pouring hot water and that worked for a little while but it's an intermittent problem. This is the fourth time this has been an issue. If something breaks down, AHS can come and fix it. I just want to know at what point they say, "We'll just replace it."?

When filing claims through the phone, sometimes there's a language barrier with regards to the different people that AHS has that are answering their calls. Then sometimes it could be stressful with regards to the hidden fees with AC units. If something goes wrong with it, they will replace it, but at a fee. They only pay up to a certain amount. That issue needs to be more outspoken with regard to contractual purposes. When I first signed up, one of the highlights for me was that I could have a refrigerator and if it gets damaged or they couldn't repair it, they'd just replace it. Also, if I have an AC unit and they can't fix it, they’ll just replace it, as long as it’s not negligence. But other than that, there were no big issues. It was just a little more timely.

I go online and put in whatever has broken at the house and for the contractor to come out and whatever type company service that needs to come out and take a look at it, whether it's plumbing, refrigerator, or appliance repair. That process is generally usually good. Sometimes what falls short are the companies that come out. There have been a few issues in years past where the workers weren’t always the best and do quite a good job on some of the items that needed to be repaired. That is when I would have to call my rep in and she would help out and get it taken care of. We have a rep who is within our company so I was able to reach out to her as well through this process. She is always very helpful if I have any issues. That's a big help and a big part why I stay with American Home Shield as well.

The repair company did a good job on our leaky faucet outside. On a different note though, if American Home Shield doesn't have somebody to fix the issue, I'm on my own, then there are all kinds of hoops I have to jump through. Usually, the claims process is good, but in the last year or so, it's been getting more difficult to get someone to talk to and answer questions. I cannot talk to anybody other than the call center. They need to step up customer service and have people that we can talk to that understand what's going on and not just a call center. I need somebody who can talk to me about my claim and give me what options I can do.

Our oven broke and then two days later, our dryer broke. When I put in a service call for each of them with AHS, the same appliance repair company came out to look at both of them on the same day. The tech said he was going to order parts for both of them and that he would come back in when the parts were available. A couple of days later, I received a notice from American Home Shield that the oven cannot be fixed, so they were going to replace that for us. They found parts to repair the dryer.

My air conditioner had frozen up. I filed the claim on a Thursday, and then on Friday, I reached out to the contractor and I told them that the unit was running constantly, so I turned the breakers off. The tech called me back and said that I did the right thing. He also told me what time he'd be there Monday. It wasn't hot and I had two air conditioners and so one of them was off for the weekend.

I had a relatively large issue with American Home Shield recently for my rental house that I'm selling. First of all, they told me they didn't have anyone in the area to cover the service that I put in and then, they gave me approval to find my own. When I went to the company that they had already provided me for a plumbing service, they also did the HVAC service that I needed and they said they were AHS’ vendor for the area. So, we went back and forth on that. Then, it was a 45-step process of getting my money back from AHS if I have to get the contractor myself and pay it and then get reimbursed. I shouldn't have had to do any of this. The contractor was in their network.

I had an issue with my heating unit. The clamps that tie the motor to the wheel were broken. The techs came and did a fantastic job. They were supposed to come on a day later, but then they rescheduled to come early because it was getting cold and they fixed the issue the very next day. They were really good, fast and efficient. So far, I'm quite happy with the service I have been getting from American Home Shield. If anyone's buying a pre-owned home, this is definitely something one must have because the appliances can go wrong anytime.