American Home Shield Reviews

The locksmith was here on time and fixed what we needed to be fixed. He was quick about it and super friendly.

The furnace people came out and sent a tech, who was a very nice guy. He came back out twice and the second time he came to check on it, it was still not working. He said it wasn't an HVAC problem and we have to set up an appointment with an electrician. I went back and I made an appointment with an electrician to come out. The electrician came in and he said that there's no problem with the wiring. The wiring from our thermostat all the way down to our furnace are intact and working fine.

The AHS warranty is very helpful when you need it. I recently submitted a claim with them and it was fairly easy. I logged in and just pushed a button to start the claims process. Then I made a payment. The person that came out was professional, fast, and fixed the problem. So my experience was overall satisfactory and since then, the refrigerator has been working as it should.

Submitting a claim with AHS was easier than if I had gone to do it on my own. They told me on the phone that the technician would contact me shortly. Then the technician contacted me within 10 minutes and let me know the day and time he would be contacting me before he came. Then he contacted me when he was on the way to the home. I was extremely satisfied with everything that the techs did. I was very impressed that it made me wish that we could use them more. They did a very thorough job. I wish all my service calls after the storm were that easy.

I’ve done a few different jobs via American Home Shield, and it's always done pretty well. You file the notice on their website, and they find a guy. The guy contacts you usually within 24 hours to set up a date. As far as the plumbing repair, the techs came out, they assessed it and took pictures. It did take a little while, they said, for them to get the parts that I needed, because it was kind of a weird cartridge in the faucet. It was discontinued. They did get it and then they scheduled the service the day after they said they got it. They came back, and it worked out pretty well. They were really knowledgeable.

I have a gas heater in the attic and every time the techs come, they get it to work. But, there's a thermostat on that heater and once it gets to that temperature, then it clicks off. When the temperature drops again, it clicks back on and no heat comes out. The recent appointment was the fourth time they have been out to service my heater. There were some parts that the tech is going to order to try to correct the issue. He took some photos as well. He's looking at coming back out on Monday or Tuesday of next week to see if he can fix the problem. American Home Shield has been consistent and the technicians they have sent have been good people who know what they are doing.

I'm happy with American Home Shield. It's really good to have a warranty. They give us peace of mind. We had an appliance technician come over to my house and he really had a good approach.

Every time I put in a request to American Home Shield, no matter what it is and whether it is small or big, there is a flat charge. It's effectively a deductible but it's not like I can make a request, figure out what the cost is and then figure out if I want to go forward. I have to make a request to get in touch with these people to notify them of an issue that is under warranty and I have to pay the charge. It pisses me off and if I had known about that, I might have gone with a different warranty provider. Other than that, the service has been great. Usually, the contractors that they assign to fix things are good but there's no flexibility on the request order and you can't get in touch with anyone until you make a request order. So, it's very frustrating. It creates tension in the relationship.

For the most part, our experience with American Home Shield has been good. Repair people came out and unstuffed our stuffed-up sink. Those people were fine. They did the job and left nicely. Our sink has been working fine since.

If you live in the middle of nowhere, it's really hard for me to suggest that you use American Home Shield. With two different claims, it took them two months to get somebody to come to my house. Other than that, the techs were very professional and I have nothing but praises for them. But they got the brunt of a very bad situation.

The techs who installed the dishwasher were really nice. We had a nice conversation afterward in my driveway. They did a really good job and the cleanup was great. I'm just glad it's a new dishwasher because I need it so bad. I had my doubts about American Home Shield at first. The first two times I used them didn’t turn out the way I thought they would. But this time, they really redeemed themselves and it went really well. I love American Home Shield now. I'm all in with them.

We had one of our heat pumps go out during the surges of the storm. The contractor came and troubleshot the issue. They discovered what was wrong in really quick order, and replaced it. Everything was done under an hour. They did a great job. It's very easy to get through American Home Shield. They have their website set up, so if you don't know your account number, you can put in your address, and it will pull up your account for you. It's very user-friendly. American Home Shield is one of the easiest home warranties I've ever used. We like them and we keep it on our own DIME mail.

My most recent claim was for the icemaker and they sent an excellent group out. A-Affordable Appliance Service followed up with me a week later to see if everything was all right.

The person that came up here to work on the claim ran over in my grass and put a print in my yard. I was pissed off, but then, everything was okay. Submitting a claim has been a pretty easy process. I have had some times that I've called and things didn't work out okay. But this recent claim is one of the times that it was great. American Home Shield is a good deal. Everything always worked out pretty good.

I have had a great experience with American Home Shield. I put in a claim for our air conditioner and it was a heat pump. They are a little bit hard to work on and Comfort King is the only one in the last 20 years that knows how do that so I’m glad that AHS has them. Without Comfort King, people would come out and do it backwards. They got everything repaired. Whenever I call AHS, they are right on it. I’m usually calling from work and I don't know my service number. They are good and quick about looking it up for me. Another thing I like is that they put on there for the contractor to call me before they come. I'm only three blocks from my house but that gives me time to go home and not lose all my work. They don't put me on a one-to-five list.

We had an issue with the thermostat recently. The tech had to go into the furnace 'cause it wasn't coming on. There was a part in there that he fixed. It was making a very loud noise when it came on. He had to do an adjustment on the inside of tightening some stuff so that it wasn't rattling when it came on. He got that fixed for us also. I've asked him several things. This one has a different type of filter than we've ever had before and he answered all my questions on not only what kind of filter but how often I needed to replace it. The tech was really good, very professional and very helpful.

Everything was good when I submitted a claim for the AC that wasn't working. The tech was out in two days. Everything's been good with AHS, so far.

The water heater was leaking. American Home Shield had somebody come out. He was very professional, on-time and quick to resolve the issue. This experience was good. I've had American Home Shield for six years. My experience is kind of varied over the time. Sometimes, it's not great and other times, it's good. Sometimes, I don't think the contractors that they select are not the top-rated. So, we get someone different every year. There was one time where they said that they would just have to pay whatever the rate was when we actually got the water heater installed. And so, it was really difficult to try and change to a different contractor.

I've had a very good experience with AHS. However, I asked to have R&R Refrigeration to come but they sent Hochstatter, which was fine. Other than that, Hochstatter examined it and said the machine was operating as it should. I thought it was far too noisy and the bearings were going out of it.

When we bought our house, it was 15 years old. I was concerned that some of the appliances, like our two furnaces, may go at some time and they need some protection. We opted for American Home Shield. We had a claim recently for a leak. Johnny came out and he was awesome. He was good to work with. He found that the issue was not with the plumbing. The leak was caused from another area, which he could not resolve. He provided different things to do to try to fix it and who I would need to contact if I couldn't fix it on my own. I ended up doing the work myself and fixed the leak.

Everything went smooth with submitting the claim. American Home Shield itself was good in terms of sending out somebody to get to the root of the problem. But I don't like the process that happened as it took me to get to Airsmith Pro because Western Heating and Air couldn't get the problem together. I sent a report to their tech to know, “Hey, this is what you missed.” So, the next time they go to somebody else's house, it won't be the same inconvenience. They can learn from their experience. I had to call several times before a company finally came out there and figured out what was the issue. Airsmith Pro got to the root of what was going on. Everything is working fine since they were out.

My recent claim with AHS went well. The plumbing was messed up. The plumbers got here quick. They were here the next day. They fixed the problem and they left.

My faucets were leaking. They scheduled it and the technicians came out pretty promptly. They were nice and gentlemanly. They did all right, except that they had cut the water off to repair the leaking faucet. Then they forgot to turn it back on, so they had to come back out and turn it back on.

I called American Home Shield to submit a claim and they sent Absolute Comfort and Heating out. Other than the fact that frequently AHS's phone is busy and you’ll have to call several times, I didn't have any problems. Absolute Comfort and Heating also provided very prompt service. They were very professional. We had a fan in the furnace that had gone nuts. They tried to resecure the same fan. But it didn’t work. It sounded like a threshing machine going off. So they had to come back and install a new fan to get everything to work properly. They ordered it, came back and installed it, and it’s working fine now.

Aladdin's Plumbing came out and checked the garbage disposal for us, which ended up not being broken. The garbage disposal was making a loud noise. We thought it had something stuck in it. Then they fixed the toilet. A gasket had come off and I didn’t know how to replace it. They put a new one on, and then they put a new handle on. The service was pretty nice. The techs were friendly. They seem to be knowledgeable and efficient. American Home Shield works fine. They respond to your request in a timely manner.

Submitting a claim to American Home Shield is very easy and customer service is very helpful. The service providers they send are professional and they know what they're doing. For my recent claim, the HVAC tech was very professional and he fixed the issue that I had. He also showed me a couple of things that I could do myself like changing the humidifier filter. I didn't know that was replaceable until he said it. It's affordable and quick to get services through AHS.

There’s a pot filler in my kitchen that the plumber wasn't able to get a replacement part for but he sort of made it work. It's not leaking. It's not perfect like it was but everything else that he did was fine and the repairs were done. On another claim, I'm waiting for a callback from American Home Shield so someone would come back to complete the repair on the garage door. This is the first time I’ve ever had American Home Shield and so far, it's working okay. They're just a little slow when things don't go exactly the way they should. Just like this garage door, I haven't heard back from anybody in reference to them sending another company out. If everything goes smooth, it's fine. But if there's a little bit of glitch, it seems like there's a lot of internal paperwork that happens which delays the repairs.

There was a faucet that was leaking so a plumber came in and replaced it. The company and their plumber were really professional. The ability to schedule with American Home Shield online is a good thing. And this time, I was able to find different contractors that I could choose from.

The water had been recently cut off because of a water main break and the faucet was all clogged up with sediment. The contractor came out and fixed that. We also had a claim last year with American Home Shield to fix a toilet.

The tech from Holland Plumbing came out for the shower that was dripping, the tub faucet that was not turning correctly and leaking, and a leak under the sink in the kitchen. He was great and he repaired all three. He was professional, very kind, and he did the work quickly. He also had a mask and gloves on when he came in and he got everything taken care of. I would highly recommend him.

We've been with American Home Shield for 16 years and the process is very easy in terms of paying the payment. I would definitely recommend American Home Shield, without a doubt. Years before, there had been some concern dealing with a refrigerator, but in a recent instance, we had a very positive experience. AHS had a gentleman come out and he saw exactly what was wrong with our heating system. He shared that information with my husband and it happened exactly as he said. Once there was a part, he came right back out and took care of it. We are pleased. The gentleman was very professional and knowledgeable. He also said he didn't have to come into the house in order to check the system. Everything's working fine. It was fantastic.

I was referred by a friend to American Home Shield and I would recommend it too. Their claim process is very easy because I can do it online. I didn't have to wait and got the appointment right away. I was very pleased. We did a claim when we smelled a faint gas smell when we were passing by the furnace. We were very concerned. A tech came the next day and he was very professional and knowledgeable. There was a small air bubble leak and he fixed it. It was a very pleasant experience overall.

With my recent claim, my thermostat was only doing hot. Anytime I would try to turn on the AC or just do the blower by itself, the unit would turn off. The technician came out and fixed it. He was really nice, personable, and professional. It was a pleasant experience, quickly done and on his way. I just had one issue the first time where it wasn't covered. But other than that, every other time I've had to call American Home Shield, it's been great. Everything's been taken care of. Overall, it's positive.

We initially requested for plumbing service because there was water leakage in our home. Once the plumber came in, he found that our issue was not with plumbing but from our refrigerator. So, he turned off the entire water supply to the refrigerator and requested for a tech who can fix it. His service was very helpful and I'm very satisfied with AHS. I would definitely recommend them.

We've mostly had a positive experience with AHS, but there was an issue that took a really long time to resolve. It was the first claim we put in with them. Our refrigerator was not working. It turned out that the fridge was from the '70s and it just didn't work. They were ultimately not able to replace it. But there was a lot of confusion on their side as far as how long it would take to do a part search. Then when they did a part search, they sent out a part that looked like they had pulled it out of a junkyard. The repair technician was like, "This is just not going to work. I'll try it." But when he put it in, the fridge completely died. It was a little bit difficult to get them to agree to replace the fridge.

Our recent claim experience with AHS went quite well. When I filed the report, AHS contacted someone locally. The company contacted us right away. The tech came out and researched what he could and discovered there's a part needed and turned that back over to AHS. There was a run on those parts because it took two weeks, but it was something reasonable. So soon as he got it, he came right over and put it in. We were good to go. He was exceptionally knowledgeable certainly about our refrigerator. I've always been pleased with the follow-up of AHS and everything got fixed.

One of our heaters for our downstairs was not working and wouldn't turn on. We had looked for a power switch for our heater before we made the claim with AHS, and we were not able to find one in our house. But when the tech came in, he went upstairs, looked at it, and was able to locate it. Apparently, it had been turned off somehow.

We called in the garbage disposal claim on a Friday, and the contractor got back to us on Saturday and then they came out on Sunday. I told the tech what the problem was. But when he got here, he knew that I needed a new garbage disposal by the problem I told him, and he didn't have one. So he had to go back and get one. But he brought it and got it set up. So I was very happy with it.

I had a good experience with my claim for my air conditioning unit. No one informed me though about the contractor. I had to call American Home Shield to let them know I haven't heard anything from anyone. Other than that, the tech was out in four days. There’s a part that has to be ordered and I’m waiting on them to call me. I've also had other claims with AHS for my air conditioning and the people who have come out for those were good.

I filed a claim to American Home Shield because of a knocking sound coming from the outside and in the inside of the house. It was detected that it was the gas meter that was making that sound. But at the same time, the tech was able to fix the leak inside the water tank. Everything is good, so far.

I had an issue with my AC. In the beginning, I had to call a couple of times. We were out of the heater and the air for 3, 4 days. The technicians came at beginning of last week, Monday or Tuesday. This has been going on for almost three, four weeks. The technicians said they needed a part. In a couple of days, they came to put a part on but that didn't work. I had to call the American Shield again to make an appointment. I wasn't really happy about the first two weeks. But after that, the technicians came back and got it fixed. I'm satisfied. I want to thank American Shield for taking care of the issue. So far, so good. I'm gonna be with American Shield for a long time.

AHS has been really good at getting folks out. Recently, my heat in the house was very uneven. It was really hot upstairs and really cold downstairs. The tech helped me balance that out but what he did was just open the dampers. He felt that there wasn't anything that could be done unless I got a new unit. What he did has helped a little bit. But, it's still markedly cold downstairs compared to upstairs.

American Home Shield's customer service was great when I had a claim for a dryer. Their contractor Antech sends out really good people. When the tech came, everything was fixed and it didn't take him 20 minutes. He was really friendly. We refer other people to American Home Shield.

The whole process with American Home Shield was so easy. Royal Flush AC & Heating and the tech who came out really knew what they were talking about and were really helpful.

Our heat pump wasn't able to heat properly during the winter storm. I sent in a claim online and then I was given the contractor's name and phone number. They came out very soon. They were prompt. I'm glad I got American Home Shield.

I had one experience with American Home Shield and they had my AC fixed, but there were some delays. I told them it was so cold here. I have electrical heating with the AC system. I don't have gas. They had ordered originally the parts as normal. There was a fan motor which was burnt out, and they said the contractor will replace it. When I called them, they didn't seem to be really nice and understand my emergency situation because it was very cold, it's freezing temperature, and I didn't have the AC on and we don't have gas here.

It was a great experience when Air Doctor came out. I received a couple of different quotes and then realized, "Oh my gosh, I have a home warranty." ‘Cause I haven’t used it, I forgot. I called AHS up. They sent the guy out the next day, which was awesome. He saved us thousands of dollars based on the other AC companies that came out before him. So we were very thrilled.

The furnace was turning on and off downstairs. About six months ago, we had the same issue with the upstairs unit, and it turned out that the issue was like a circuit breaker. The same thing was happening downstairs. The technician from Tempal came out and went upstairs to look at the unit. He said the door wasn't put on right. So it turned out that the technician who came out six months ago put the door on backwards and he didn't shut it right and he tried to tape the switch close. He was in a rush and even left his tools there. When the technician from Tempal got the door taken back off, he saw that the switch that was in there was taped, and that the tape came loose, so the door wasn't hitting the switch and it wasn't allowing the furnace to come on. So it was a really quick and easy fix. He was very courteous. He wasn't rude and he didn't talk down on us. It was a really good experience. I'm pretty satisfied.

The issue started with what I thought was a leak because my water meter was moving. Third Generation came out and said that they could not detect a leak and needed to have a leak detection company come out. That was okayed by American Home Shield. They sent out a leak detection company and the leak detection technician said that I didn't have a leak but I needed a backflow something put in. So that went back to Third Generation Plumbing.

American Home Shield's service was real nice. A tech came out to fix my whirlpool tub and my other tub. It was a switch that we needed to find. We found it and it's working now. The other tub needed a part to stop it from leaking. The tech was awesome. He was on time, fixed the problem and left. AHS needs to keep him.

The repair man was very professional, friendly and sounded like he knew a lot about what the issue was. Our garage door opener was doing strange things. It wouldn't close sometimes or I couldn't get it open or stay ajar. The remote also wouldn’t stay programed to the garage door opener. It kept losing it. It's almost time for another garage door, but the repair man changed a circuit board and that seems to be working fine right now. It went very well.

Reaching out to AHS is a hit-and-miss. I've gotten some great people. I've also gotten some people that have not been great at helping me get situated. The last time, I had a leaking pipe under the house. I called and they said somebody would get ahold of me within 24 to 48 hours. I told them that I needed somebody to get ahold of me ASAP. So, sometimes when I call for an emergency type thing, I can't get the service and that's my only complaint. And so then, I'm just like, do I pay for this out of pocket or do I wait for it to be covered under warranty? Thankfully, my utility company came out and turned off the water 'cause I couldn't. Overall, I would recommend American Home Shield.

The contractor didn’t find anything wrong so they advised on certain things that I could do better. I was getting cold air but now, I can get some heat. It’s better than normal. Everything was online when I did the claim to American Home Shield. It was very self-explanatory and easy to navigate. AHS got back to me on time and the technician came. So, I have no complaints.

My dishwasher claim went through smoothly. It took about 10 days for the technician to come out. He looked at it really good and decided what needed to be done. The dishwasher needed a gasket and the control board needed to be replaced, so they had to be ordered. Then we waited another two weeks to get the parts in. Everything has been perfect since. It's nice to not have to wash everything by hand. Whenever we've had an issue, I'm very impressed at how quickly American Home Shield responds. I can just sign up on the computer and they have somebody here promptly. It has been excellent and we're happy with the vendors that have been coming out.

The log-in process with American Home Shield, for whatever reason, is not good. It constantly says I have the wrong email or I have to do something. So I have to find a different portal to go in. I don't enjoy that so I typically call Tammy, my rep, to process a claim for me. I had a heating issue and it was 4:00 PM when we asked for someone to come out and the contractor came the next day. It was a little longer than I would have expected. It was cold but luckily, it was the basement. The young gentleman who was sent out was awesome, polite, knowledgeable, and was very quick with diagnosing it. We had a small gas leak prior to this claim and we called out for a gas company and they were not as good as this guy for the heating.

The tech came out to check my water heater. It wasn't heating up. He did a test on it and found out that the issue was the thermostat. He replaced it and flushed it. He was prompt and professional. Also, he came before the time slot. So that really helped us a lot because we were busy that day. I would recommend them.

The electrician was super nice and very informative. It was a great experience.

A&P was wonderful. They did an amazing job. As far as the appliances, most of them were irreparable. Our washer was shaking violently and it wouldn't rinse the clothes out. Everything was still sopping wet. So I called for the repair on that one and it turned out that it was one of the issues with that washer. So because there was a recall on it, I had to contact LG. AHS wouldn't cover it. I've called LG twice and I've left messages to whatever department it's supposed to go to but I have not heard back from them on that.

American Home Shield was great. I've just bought this house in September and I've had several calls and they've taken care of everything. The first claim that I had was on the dishwasher. The tech put a new pump in and cleaned it up, and it was working just fine. Then the second claim was with the refrigerator and no one was able to find parts for it. So we just got a new refrigerator. I recommend American Home Shield to anyone because they've done a great job for me.

The tech from Amazing Comfort was very knowledgeable just by the description of what the issue was and helped me understand how to troubleshoot it next time. Overall, it was an excellent experience with American Home Shield. They were quick and prompt, and we had our heat working in hours.

So far, AHS has been amazing about getting our claim done quickly. I made a claim and they called Eel Valley and made an appointment. They called me and let me know what was going on. It was awesome. The tech showed up, diagnosed the problem and got the part. Now, it's working great. I haven't had any errors pop up since the tech replaced the part. He also did say the bearing looks like it is going out. He was cool about letting me know that.

The oven went out. I phoned in then AHS hooked me up with a repair person, and then he called me and told me that he was coming out and asked me what type of range that I have. He was really nice, very knowledgeable, and went right to work. He told me what was wrong, he got the serial number, had to order the part, it came to my house, and then he came back. If I was able to give him that serial number over the phone, he could have come with the part. It could have made it simpler for him. Nonetheless, the oven now is just like new.

My claim was for a leaking pipe and some issues with the electronic board on the system. The gentleman showed up and did everything. He was able to fix the leak and he was able to identify that the filter system was in need of repair and he was able to fix that. He was able to fix the electronic system as well. The gentleman respected COVID restrictions and went on the outside. He was very helpful. He was able to let me know what the system was, how it worked and explained to me what was going on. He knew what he was doing and he was able to describe to me what the issues were and what he fixed. The pool can be a very difficult thing to maintain and when the systems that are designed to keep it clean aren't working, it really becomes a challenge. S repair allows me every day to be able to maintain it clean.

The door of the refrigerator at my rental house was not closing. My tenants told me that the techs did a good job. I've been with American Home Shield for a decade or more and it has always been extremely long on the phone when I call. But, I eventually get someone who could help me. Then, I was able to submit claims online and I liked that better 'cause I don't have to wait and it's was easier. When they transferred operations to the Philippines, they have started answering the phone quicker. I was ready to leave American Home Shield but then they got better at answering the phone sooner.

I came home after having the washing machine working and there was water everywhere. A Sears technician came out and really spent a lot of time looking at the washing machine. But he could not find anything wrong with it. Just before he was ready to leave, he turned it on again, let it fill up then it started draining. When it started draining, he realized that the problem wasn't the washing machine but the drain system. I had to get two different plumbers to come out. The issue is completely resolved now.

American Home Shield sent someone for my furnace. It turned out the blower motor had to be reattached. They got it all done and everything was taken care of. The snow and ice did stop them from coming out the original day, snow and ice, but they rescheduled right away. They did a good job. They were very nice and professional. They were towards the earlier part of the time range they gave me, and I was really happy with them.

A while back when I compared companies, the other companies wouldn’t cover what American Home Shield was covering for me. I’m very thankful that I changed my mind at that time. I went online and submitted a claim recently. It sent me a message to call back within 48 hours because it was the weekend. So, I called back. The rep said, “Yeah, they're gonna send them right away.” The repair people called me the same day. They said, “Can we come today?” I said, “No because I am at work.” So I had to make the appointment a couple of days later. They came out and were really quick and right to the point. They knew exactly what to do. They replaced the central air and the furnace.

Septic isn't covered under American Home Shield. But we had the septic company come out and they just basically did the whole thing. They just were able to get further than we were able to in the underground pipes and it was just a blockage. It was our first time using the American Shield and the claims submission was quite easy. We paid the fee and the turnaround was quicker than I thought. Originally, the rep said that it would be up to 48 hours till the plumber would come out and I was concerned. But literally, they came the next day which was great. I’m very pleased with the experience. It was good and efficient.

Recently, Alto Sewer Service came out and he was very professional and efficient. He knew what he was doing. It was great. I've had many experiences with AHS and I've always been very pleased with it. That's the reason I keep it. They also cover a lot more than most warranties do. They're an excellent company and I would recommend them to anybody.

I sent in a claim for the washing machine on a Friday and then the contractor came out the following Tuesday. They replaced the whole thing and it went fine.

American Home Shield sent out somebody from Lund Heating for our heating repair. He responded right away and thank God we got a new furnace put in before it turned cold. I just had a little trouble. I elected to do the reimbursement option and I couldn't get through. The email kept coming back non-delivered when I sent AHS a copy of the invoice so I could get reimbursement. So then I faxed it, but I have not heard anything.

The freezer in the refrigerator wasn't working properly. The tech that came out was very professional and very knowledgeable. He was well-dressed and very polite too. He was able to repair it. It was a good visit. He did a fine job and we would call him if it wasn't even related to the home.

American Home Shield has been on time and responsive. Right now, I've got an open repair underway. The tech said he had to get a part ordered and it should be a week or so to get it, and then just come by and switch it out. I'll just wait and see how that's resolved. Nonetheless, it's been a good experience.

Doing the request online when my garbage disposal started leaking from the bottom was such a simple process. American Home Shield already assigned someone to me within 10 minutes. It also took less than a week before techs came out and replaced it. They were friendly and professional, but I didn't appreciate them not wearing masks. Apart from that, my unit is not leaking and it’s working, so I'm happy. I've also never seen someone change out a garbage disposal that fast. They were gone within 30 minutes.

I filed a claim for the dryer and it took no time at all. Also, the contractor sent out was super nice and very professional. They resolved the issue on the same day.

When I bought the house, I was covered for the rest of the year with American Home Shield, and then I kept going with them. One time, my dryer was not working. I went onto the website, submitted a claim and it was very easy.

I called American Home Shield to let them I know I needed to get my doors rekeyed. The technician that came out was excellent.

I am tired of AHS sending companies in my house that are one-star rated. They come in only to write up tickets, so that AHS will deny absolutely everything. My husband wanted me to cancel five years ago but I told him that we needed to keep the warranty and I have kept on. He's gone now, so I probably need AHS more than ever, but I'm done because I'm not going to let these men come in here and talk to me like they did and take advantage.

Pro Appliance came out for the dryer. The heat wasn't coming out. It was pretty easy to submit the claim but I had to reach out to them to figure out when to expect them to come. But the service was great and the technician got it fixed right. Also, he was communicating so it was perfect.

The company that came out for the microwave was really great. They checked it and it was the motherboard. They said, "We'll have to submit a thing to order the part." A month went by. Finally, the part came in but then they realized that it wasn't the full part of the motherboard. So then they chose to replace it. I had to call back. The claim was approved for us to get a replacement through American Home Shield, but they didn't have a comparable over-the-range microwave. So they sent us a check.

One of the furnaces was blowing out cold air but the other one was not turning on at all. American Home Shield was very responsive and helpful. I was actually going to call them to find out if they do routine maintenance. I appreciated the way the contractor came in and did what they were supposed to do. They were professional and friendly. They took care of everything.

I've never had any issues with American Home Shield, and that's why I'm still with them. I've been with them for about 15 years. I'm perfectly satisfied. It has been an incredible experience, and I do recommend them to other people.

AHS ended up sending the same repairmen that I had when I was with Sears Home Warranty, so I was a little surprised. I thought I'd be getting different contractors out to fix my stuff with them, but the one who worked on my fridge was fine. The tech did a good job, knew what the problem was, and was very nice. He was in and out in no time. And thankfully, I didn't have to buy another refrigerator. At the time, there was water coming out from the freezer door and I thought maybe there was a kink in the line. But it turned out that the part at the back where the grates are had gotten frozen and the water didn't have anywhere to go but out. The tech had to defrost this and clean the filter. The fridge is fine now and submitting the claim for this service was pretty easy. Things worked out pretty well.

My icemaker on my refrigerator is not dispensing ice. The tech came out and fixed it on January 26. It worked fine for three weeks. But a couple days ago, it started doing the same thing it did in January. So he is coming out next Thursday to look at it again. He didn't replace any parts in January. He just kinda cleaned it and got it unjammed. But so far, I've been really pleased with American Home Shield. I've had them for a long time and if I had a problem, they get it fixed.

I love American Home Shield. The heater wasn't putting heat out and I put in the claim online. It was super easy. They said that I would get a response within 24 hours and the contractor called me that night. The service from K & S Heating was phenomenal. They've come over multiple times and they're great.

I put a claim in for an issue with the HVAC system. The process was easy and the tech was good. He was courteous and professional. He did give us a receipt for service of what was repaired or replaced and the unit is functioning fine.

My heater broke down and I went on Home Shield's website to file a claim. Then the contractor was out the next day. They did an awesome job. The heater is functioning like it's supposed to. We made it through the sub-zero temperatures that we had.

The toilet was leaking. I did a claim to American Home Shield over the phone. It wasn’t difficult. Control Plumbing Services was sent and they were good. AHS is the best.

American Home Shield is really good. I filed a claim on the web and then I called just to make sure that they got everything. They were taking a little bit longer to have the person come over. But they called me to make sure that they were trying to do it as fast as they could. Then a tech from DC Appliance Repair came in and did his job. He fixed the appliance on the same day he came and it was good. We also had the water heater fixed and it was a good experience, too.

We put in a claim for our oven at the end of November. I have to wait so long for the part. But with the company as a whole, the people have been very polite and kind about it. I talked to a lady yesterday at Home Shield and they are still waiting for a part. They said the part was in transit. That’s what the appliance place told them. I told the lady that if at the end of this month I haven't gotten the part then, I don't want to keep waiting. That would have been four months by then.

The technician who came for my dishwasher was excellent. He got it fixed and it was great. I had Sears Maintenance Agreement and they were a dumpster fire. They used to always send somebody and every time that they would come out, they would send a guy in a car with no parts. They would order the parts, mail the parts to me weeks later and I would be without a washer or dryer for weeks at a time. Then, they would call me to reschedule and then put the wrong parts. So, I got so fed up with Sears. I was talking to a friend and she swears by American Home Shield. They were awesome. The contractor came out and took care of it right away. AHS provided excellent service. They did it right the first time.

Two techs came and fixed our sink. Then one fixed the microwave, and the other fixed the refrigerator. American Home Shield's contractors were all outstanding. Go with AHS.

I had a claim for my thermostat and the tech who came was good. It was during a storm so I needed heat. He did everything that day and did it well. I've been with AHS for five years and whenever something is wrong, their contractors always come out.

I submitted a plumbing claim online with AHS and my experience was good. The process was pretty simple and the techs who came out were perfect. Other than that, there were certain things that were broken that AHS couldn't get fixed ever. But there were also certain issues that happened and got more likely resolved.

We had issues with our washing machine. It wasn't jumping from cycle to cycle. The quickness sometimes of the work that needs to get done and get corrected is sometimes slow. But I understand. They are going with probably the cheapest work possible, which is fine. Most of the time, it's good. A repairman came in and he did an excellent job. He showed us everything that was wrong and explained everything that needed to be explained. Everything went very smoothly.

Active Appliance Service came and gave an estimate. But we don't like them that much. We tried to get another one to come out because they always make assumptions, like they don't put it on the paper, and then they come back saying that we abused the appliance. American Home Shield should change working with that company.

I called for my appliance repair and the technician came and did a good job. This is the first time with American Home Shield and they're doing a good job. They provided brand new appliance and came out and installed, and didn't take a long time to do that.

The stovetop claim was a long time ago. I was sent an email asking me which option I would pick but I never got the email. I still rented the home and when I went to the home, I saw that the stovetop wasn't replaced. I asked the tenants, but they never came back. So I called American Home Shield and told them that they were supposed to replace the stovetop. The AHS rep said that she would resend the email. She said that I could pick one of the three options, so I picked the third option and I just purchased a stovetop and I sent the receipt.

My furnace wasn't working. Technicians were prompt, very professional, and efficient. They had to come back and they replaced a part. The wait was just a day. Overall, American Home Shield did a good job.

There was a bad smell coming out of our master bathroom and we thought it was associated with the toilet. We submitted a claim with AHS and the techs had been out here twice. The first time they came, they found that the toilet wasn't securely sealed to the floor, so they sealed it. Two weeks later, we smelled it again and went back on American Home Shield’s website. We put in there that we needed them to come back out and there was no fee, which I was happy for.

The AC wasn't coming on. The tech who came out was very professional. He replaced the motor, and it's working fine now. Overall, it was a good experience with American Home Shield.

The tech that came was good. He fixed the problem good. That was the second time that I used American Home Shield and it was all good. The only thing is the $75 I’m paying them each time. Other than that, American Home Shield is the best.

I have American Home Shield on two properties and I’m very pleased with them. They're very prompt in getting someone out. I like the fact that they give me the phone number of the person to contact if that person doesn't contact me quickly enough. Recently, Bissett Plumbing and Heating was sent out to the place that I'm renting out. The tenant said there wasn't any heat. It was something outside the unit and they rectified it.

So far, American Home Shield customer service has been excellent and fast. They are easy to help me rectify problems. One claim submission was complicated so I did a video chat with one of the customer reps and they were able to help me. With another claim, they sent me an E-card right away and I was able to take care of my dishwasher problem within 10 days. They were also really quick to pay us back for an exhaust hood once my husband ordered it. For my recent claim, the Sears guy fixed my stove and my microwave. They've been doing great since then.

The water heater felt like it went out as all the water was cold in the house. I placed a claim online with AHS and they responded very quickly on the same day. Then, the tech from United came in, did what he had to do and was very professional. He checked it and got the repair done in good time. He said that the water heater was not getting any power and that we had to get an electrician out here. Then, AHS called to say that they were going to put this electrician out here and when he came, he replaced something or connected it back up. The two techs were about a week apart when they came out and everything has been working fine since. All in all, the warranty was easy to use.

I had a water heater that was rusted out and leaking. It needed to be replaced. American Home Shield sent a plumbing company to check on it. The plumbers told me that they wanted me to tell American Home Shield that I didn't want them to do the job, do the cash-out but they would do the work anyway. That seemed weird and sketchy to me.

We had a clogged sink and tub, and Affordable Rooter Service came out. With the repair, we were able to do normal things again. American Home Shield is a great service.

We had a claim for our stove with the oven taking forever to heat and the claim went really good. The tech was in and out and he was very professional.

The plumbing company we've had is pretty cool to work with. They’ve been here before for another problem and they seem to be very quick. They do a really good job and they don’t leave a big mess. The claims submission with American Home Shield is pretty easy. Their reps are very good when I call them. The only thing I would change is I would like to see the price go down. It has gone up almost $20 since we've started it four years ago, and that's quite a bit of an increase. We started out at $52 a month and that was cool. But now it’s at 69.87 or something. It’s quite high compared to four years ago and we haven’t had very many claims.

My experience with the last service call is very good. The guy came out, checked everything out, and got me a new part that fixed up the problem. It was a decent service. American Home Shield is very professional, fast and reliable.

One of our sinks was not draining properly. We just had a plumber look at it and make sure it was working properly. It was pretty straightforward. He was easy to interact with to figure out what's going on.

The techs who came out for our AC did an excellent job. They came straight in, saw what the problem was, fixed the problem, and was gone within an hour. They gave me excellent customer service. The claims process with AHS was also easy and I had no problem.

We had a backup in the drain in our washing machine. Since the contractor came, the drain has been working fine. We've had a very good experience with American Home Shield. I'm very pleased with them.

I had a plumbing issue and the guy was excellent. He fixed it very fast and I had no issues. So, I’m very satisfied.

The contractor had to replace the diverter on the tub. They didn’t get back to me right away. I contacted concierge and it took about a week for him to get back to me. He finally did get back to me, and then we made the appointment. Once he came out, it was fine. But getting the appointment took a little bit longer than I expected. Other than that, they were very polite. They wore masks, which I asked them to do. They were nice guys.

I had a plumbing claim. Getting the contractor out took a week and a half. The contractor contacted us within two business days and then I contacted them. It was phone tag for a little while. Other than that, I had an excellent experience with this claim. The techs were able to get everything repaired except for leak detection.

We needed a plumbing repair and the service people who came were very thorough. They were good. We had also had a dishwasher replaced a few years ago. That was a nightmare and we had three different vendors. We went around and around. It was months of replacing it by the time we got done. Other than that, American Home Shield is a good policy to have.

I called American Home Shield and they gave me the number of the company. They said they would call me but I didn’t wait so I called them and the next day, they came. The heater is working fine but it still has a knocking sound on my bedroom. If it's warm outside, the noise is not there. But when it's very cold, you can hear a constant knock-knock-knock. The tech told me that maybe it's the joints and everything is fine. He was very courteous and knowledgeable. He gave me some peace of mind.

American Home Shield came through. They were within 24 hours of that guy being there and said that they were gonna make a cash settlement. It basically covered what I needed to do. It was really great.

Our plumbing was dripping and a guy from K & S Plumbing came and he tightened it. It dripped more so he came back and said that to fix the issue, it would cost me an amount. So he asked me if I wanted to fix it or to keep tightening it up. I told him that we'd hold off. So the issue is still there but I don't wanna pay to fix the issue. But he did everything that I would let him do. He's really nice.

I called American Home Shield for my microwave. The tech who came out was fine. He couldn't fix it and he had to order me a new microwave. It wasn't repairable. It took a while to get it but it went okay. I recommended American Home Shield to my friend and she did get it but I didn't get anything in return. They said I was supposed to get a $75 at Walmart and I never got it.

When it worked with AHS, it worked good. In the beginning, it was crazy because it was 100 degrees and the air didn't work. When I called, I got in like a circle hell of messages where I couldn't talk to anybody. They kept saying it was not my account number and that they don't recognize it. My Realtor put a piece of information wrong so AHS had no idea who I was. I was dying in the heat and trying to figure that out. The options were all way too automated. They didn't give me like a, “If we didn't give you a solution here and you really need to talk to somebody, this is what you do,” thing.

Some of our cords were loose and one of them was ripped. American Home Shield gave me the information so I contacted the contractor and I kept contacting them. The technician who came out was nice. He replaced the cord and he explained everything.

Our most recent claim to American Home Shield was a hot water heater that has completely quit working. It was installed in 1999, so it's old. They sent a technician with Super Plumbers here in Tyler. He took one look at the hot water heater, said, “Yes, it needs to be replaced,” and he gave me the receipt and the work order that he wrote up. He said, “I will go back to the office. We'll contact American Home Shield. They will get the information for me. They will give the approval.” I reported it on the 20th of February. The plumber came out on the 26th. I know that everybody is super busy because of all the ice and snow and below zero temperatures that we've had. But he made it out here on the 26th. I haven't heard from American Home Shield since. I looked at my account yesterday, and there's a note that they've put in. It's “The work order is out for review.”

We were very satisfied. Our furnace was going off and on very frequently and we wanted to see if we needed a new furnace. The person came, checked everything out, and thought it was good, but he also said I needed to change the thermostat, and that has helped tremendously. He came back the next day with the right equipment and finished it. He did a really good job. We were very pleased.

Submitting a claim with AHS was very easy. I had an issue with the first claim that I reported, with it taking a long time. But it eventually got fixed. My most recent claim with AHS went really well. The tech showed up and repaired it.

I had another air conditioning place come out the day before to keep my air conditioning unit in shape. They told me there was something broken and they figured that there was a hole in the ductwork. I didn't have them touch anything. We stopped and went to open a claim with American Home Shield. Max Cool Air came out and said that the flute spout was not broken and there was not a hole in the ductwork but the ductwork needed to be completely redone. So they did that but I paid for it separately. Now, it's working better.

The drain clogged and so I requested service through American Home Shield's website. The plumber came in and took about five minutes to get it rectified. It was very swift and efficient.

We had an appliance issue and it took a long time to get something fixed 'cause the contractor had to wait for parts to be delivered. We had to wait two weeks for those parts but they came in a week. Setting the appointment was fast but once it's scheduled, I can't change it. The technicians did a good job but the timing could be quicker. Years ago, appliance people had parts in their truck or a warehouse to get them from. Now, there are so many different kinds of appliances, they have to be ordered.

The line was backed up from the main plumbing line. So the tech came out and snaked the line, removing the clog and allowing it to flow again. Everything's working fine now.

I had a leak. It was showing up in the crawlspace. The plumber came out, found a cracked drain pipe and fixed it on the spot with something out of their truck. They did a great job. The only thing that was kind of questionable was they had to cut into the wall in order to find the leak. The plumber was under the impression that the warranty would also cover repairing the drywall that had to be removed but it doesn't sound like that's part of the process. But it's not a big distraction and we're happy with what they did for us.

The toilets were leaking. I submitted a claim online and the tech came out after three days. When he came, he was very knowledgeable. He found out what was missing but he didn't have a part. So he went up to the hardware store, got the part and came right back and fixed it. I've also used American Home Shield for the air conditioner twice and when the ice maker quit working. They got it all fixed. They seem to do a wonderful job.

Everything was very pleasant with my experience. The tech was very friendly and he really did a good job. The dryer was repaired that day. We're always happy with American Home Shield. They always take care of us.

I sent in a claim online when our refrigerator wasn't getting cold. It was pretty easy to do and the then website said it would take the contractor about 24 hours or so to get back to me once the claim was put in. When the tech came out, there wasn't any repairs that needed to be done. He just taught me how to help my fridge breathe a little bit better. I did that and it's worked so far. Everything was fine. So far, American Home Shield's service has been fine. They seem to be responsive whenever I need them to be.

The tech from B&E Electric was very responsive. It was a same-day call, which I was very impressed with because we were trying to move with urgency. We tried to get it scheduled first thing the following day so reached out to him and he said he could be in the area later on that day. That was awesome. I told him to come by and he showed up at the time that he told me that he will be arriving, which was very great as well. He was able to explain everything to us from A to Z. We had additional questions regarding wiring and he was able to explain it to us and help us out. Overall, it was an awesome experience, hands down. AHS is a great company.

I had a dryer issue and the tech that was sent was very nice. The problem ended up being the nozzle and he ordered some more nozzle for the dryer. Since he put that on the dryer, it has worked fine. I ended up spending 100 bucks for them to come fix my problem but there was no problem and it's all good.

I needed a plumbing repair and the tech arrived on time. He was very informative and he did his job quickly. I was pretty happy with the service but I've noticed in the last week or so that we are having the same issue where water is dripping onto the garbage disposal. This is a brand-new one that they put in and I don't know why we're still receiving that leak. So, I'm thinking that they didn't seal it well. Other than that, everything worked out great with my other claims with AHS. I had a heat pump and a microwave replaced and I didn't have any problem. I also recommended AHS to a friend of mine.

The wire was not getting hot. The claim was not addressed correctly. When I called to set up the appointment, the service was horrible. And then, she gave the wrong information. So, I had to have three different people come out to fix one issue that only the last person was able to fix. The first person came. He thought that it was a radiator in the bathroom. But he couldn't do anything. The second person that came was from heating and air conditioning. He said that there was nothing that he could do. The third person that came was the one who fixed it. He was good. I don't like the fact that you have to prepay. I guess it's a part of the policy for someone to come out. But because of the previous situation, I don't know if I wanna go through the headache of calling someone. AHS should learn how to communicate.

A sewer gas backup smell was coming into my house. The smell would come and go and we were able to get it to happen once, just really short but not in a really strong manner. So a plumber from Conklin Plumbing came out to try and identify the reasons for the issue. He was good. We walked around the house and he checked everything that could be checked and he could find no apparent reason for the issue.

I submitted a claim through the AHS app because I had one of my newer AC units located on the second floor making a weird noise and it was leaking. It was very easy. Qualified Service Systems came in within 24 hours. I haven't had any great experience with American Home Shield but Qualified Service Systems was the best. They were very professional. I was satisfied.

According to the email that the contractor sent me, two of the three heater coils had been unplugged. So it was only trying to heat with one. They were able to fix it. They just plugged them in where they’re supposed to be plugged in and they started working. Everything went fine.

The webpage of AHS was easy to make the claim on because it had the exact criteria that I can select. The first claim I had was for rekeying the locks after moving in. It was straightforward. But I had a little bit of trouble locating the guy. He said he was going to come the same day but he never showed up. The next day, he came.

I had an air conditioning problem and when I first submitted my claim with AHS, I told the person with whom I spoke with that it was an air conditioner issue and that it was about water dropping from the unit which is in the attic. But they assigned Mr. Rooter to me and I remembered that they work on plumbing. They don't have anything to do with air conditioning. So, I immediately called back and I spoke with someone else, who then assigned my claim to an air conditioning company. Then, the tech came out and from what this gentlemen told my husband, he was going tell AHS what needs to be done and from there, they'll do something. He said that AHS has to decide as to what steps going to be taken next. But nothing has been done right at this time.

We've had two claims with AHS. They've sent people out and that's been great. But neither of the claims have been resolved yet. One of them is for our jetted tub. When you press the button, the jets don't stay on. You have to hold the button down to keep them on. The company that came out figured out that there's a problem with a part and they needed to get a part ordered. We didn't hear anything for a month so we called and asked AHS what was going on. They said they'd have to look into it and they'd get back to us. It's been over a week but we haven't heard back from them.

The plumber went ahead and repaired the pipe. He was good.

We paid the $75 fee to have AHS come out and fix our washing machine. They came out and looked at it and claimed that it was the motor. Which was covered under a 10 year extended warranty. The extended warranty only covered the motor. I was expected to pay for a $99 diagnosis fee to confirm the it was the motor plus any additional parts and labor of at least $109 = $210 minimum. AHS closed my work order and refused to pay back the money even though my washing machine was not completely covered under the extended warranty. I would not recommend going with this company. The first time I used them they aren't willing to call and work out some way to resolve a way to get our washing machine fixed.

My husband called AHS for plumbing repair and they sent out Ron’s Plumbing. They were very professional but also very friendly. We felt comfortable having them in our house because they all had their masks and they were respectful of all that. Everything was done when they said it was gonna be done. We were happy with everybody. Everything that we needed was taken care of in a timely manner and we appreciated the work that was done.

The broiler wasn't working. Whenever I was cooking and I had a pot on the stove, it would go crooked. I called American Home Shield and submitting that claim was easy.

Each experience I've had with American Home Shield has been different. It depends on which company they've called. Sometimes, I get somebody out right away, and sometimes I don't. When filing a claim, I don't like calling because I'm not talking to somebody who speaks very good English, and it's very hard to understand the people that are in a foreign country. I went through the webpage this time and it was easy and Gulf Appliance was excellent.

The hot water heater I had wasn't working at all and I talked to the tech over the phone a couple of times because I was at work. He knew what it was to get in the closet. He called and let me know he was finished. It took only one day. Since then, the hot water heater is working good. It was an excellent experience working with American Home Shield.

I called American Home Shield when my heat was blowing out cold air. It was 53 upstairs and 51 downstairs. This happened on a Thursday night so I was looking for them to come out Tuesday or Wednesday of the next week. When I woke up the next morning, I missed their call. I called them back and they asked, "Sir, can you have someone available in 45 minutes?" I was very impressed. The tech was polite and very knowledgeable. He understood the job. The timing was well. He wore shoes and a mask. He gets all the 5 stars from me. There were questions I had about setting the thermostat and he explained to me how to set the temperature. I will recommend American Home Shield.

We checked the dryer on different cycles and it wouldn't turn on at all. Gilmore's came out and the guy was amazing. He came back with the timer and some other part but it wouldn't work and he said the motor was gone. I got a brand new dryer and I'm upset with the people who delivered it. Two guys brought it in and put it in the laundry room. Then, I saw that there was a huge scratch on the bottom of the inside of the dryer door. And it's not just a scratch. I can even put my nail in it. I believe that happened when the guy was using the screwdriver and they didn't have the integrity to tell me about it. I sent pictures of the damage to a rep from AHS and he hasn't been able to tell me anything yet. He asked me if I looked at the dryer when they brought it in and I told him I didn't think I had to, it was a brand new dryer. I have yet to hear back from them. I'm dissatisfied with the experience.

After the storm, my refrigerator stopped working. I called AHS and they said I had to wait for a call but I ended up calling them back because they never called me. But Hotshot Appliance Service was very professional and they answered my questions. The refrigerator is working fine right now.

We had a faulty thermostat. I wasn't getting air conditioning at the place. The Blue Air company was very prompt and professional. Since their visit, everything's been fine. I was very happy. It was my first time with American Home Shield and the first time utilizing the insurance and I was very pleasantly surprised, in a good way.

We were in the middle of snow and ice storm where everything was shut down. Communication was a little bit harsh because of internet connectivity issues. But, Heritage Air came right out and within 45 minutes of being there, they fixed the appliance that was not working properly and everything was great. When I normally call AHS, I speak to someone over the phone. However, this time that I called, it was an automated system and it didn't really let me put all the details as they personally would ask. "What's wrong? What's the name? What's the brand? How old do you think the appliance is?" Just general questions. So they may or may not have the recommended name brand part. It was a little awkward, but I was really fortunate that Heritage Air came out and had a replacement part and it was an easy fix. Our experience with AHS has been awesome.