American Home Shield Reviews

I had a toilet that was stopped up and a leaky faucet. The contractor fixed both but the communication was what bothered me. It seemed like I was pursuing them to do a follow up because nobody was calling me. When the plumber came, he fixed the toilet off the top. The faucet was a little bit more of an issue because he didn't know why it was leaking. When he figured it out, he had to get the part. He said as soon as he had the part, he would come back and fix it. For two weeks, I was the one calling asking them if they were coming back.

I have dealt with American Home Shield for years and they've been good to me. I appreciate their communication and would recommend them. They save me the trouble ‘cause I don't have to go and research people. They have done that part, so I can trust that they're gonna send a quality and knowledgeable person out, and somebody that’s been vetted. I've had electrical issues, a water heater issue, and an AC issue. It looked like a car that's been in an accident a thousand times, but they still made it work.

I'm very unsatisfied with the service and I'm unsatisfied with the company. The service is lousy. You can't even get in contact with the company that American Home Shield is using to supposedly come out and look at the customer's issue. I've called over there a couple of times. My other complaint is one of the young ladies I was speaking to hung up on me.

Every time we've had an issue or a question, it's always been answered and/or handled. Recently, the toilets were backing up, so there was a clog. When I called, the AHS rep said, "I'll put the service in. Get a tech out there." I asked about how long she thought that would take and she said, "You should probably get a call Saturday, maybe Sunday at the latest." She asked, "Is that okay?" I said, "It's an emergency because we can't really take a shower or do laundry, do anything like that because I'm worried that it's just gonna back up and then cause more damage." She said she'd give me a callback. I said sure. So, she gave me a callback. She called somebody, got ahold of somebody, and had somebody out there Saturday morning.

We had an icemaker problem. They put a new one in, but it didn't work. Then they came out yesterday and put a new one in and it's working now. It made ice last night. The tech was very knowledgeable. I'm very satisfied with AHS. We have two different contracts with them. One, we did our home and another one we did a condo that we purchased.

The techs who came out recently did very well. But they are the only one so far out of all the people that AHS sent that did such a wonderful job. As for American Home Shield themselves, I don't like them. They don't take responsibility when they hire contractors and they push it all on to their customers. The contractors come from them. They call and send them out. So when they don't show up with the part and actually fix the appliance that I ordered to be fixed, they take the money and run. People dealing with AHS should document everything, including who they speak to and when they speak to them, because down the line, they're probably going to need it to file a complaint.

The most recent claim that I had with AHS went very well. It normally doesn't take too long to get a provider or contractor out there. This was three days from the initial claim. The issue was the boiler went bad and I didn't have to pay to replace the whole thing. So, that was a huge benefit. I've had AHS for four years now and we've never had any major issues since we've had them.

Our refrigerator was not cooling or freezing correctly and I can't function without it. I have a very hungry six-year-old and a big husband. We went through the American Home Shield website to make a claim and it was fine. A tech came and replaced the condenser. When he pulled the refrigerator out, he noticed an issue with the ice maker. It hadn't been making ice well for a long time. He fixed both issues. He was very helpful and knowledgeable. He knew what he needed to do. I would recommend American Home Shield but would advise people to call to make sure they get the best rate. My problem is the rate just keeps going up.

I like the service request process of American Home Shield. The only thing that I’m not really used to was I had Sears. They came out and they did maintenance. American Home Shield doesn't do maintenance and I'm probably gonna have to try to find someone that does keep the maintenance up on things. If I had to do this again, I would first ask if the home warranty does maintenance. Also, the tech released the Freon that was in the unit to put some more. I could smell the Freon and I wasn't supposed to. Overall, American Home Shield is good.

I've utilized American Home Shield on a few occasions. When I needed something, I called them. If there is some out of pocket money, it was not as extravagant as if I would have had to absorb it all myself. I had two AC units, one on one side of my house and one on the other side. And I got a furnace in my garage and everything's covered. They've already replaced both units, the control unit and the heat pump on both sides. But it cost me $1,000 because of the recovery of the Freon. They don't have where they recover it and put it back in. You have to pay for the Freon, which isn't covered. In a way it should be part of it because when they were removing it, I didn't have a leak.

I reached over to American Home Shield by phone because I had a specific contractor in their network that I wanted to use, Hornet. I’ve used them over the years and they have been my go-to repair facility for my appliances. American Home Shield outsources their customer service phone calls. The young lady I first dealt with didn't understand me completely nor did she get the proper notes into the file. There were two appliances. There's my refrigerator icemaker and I had some sort of blower motor out on our gas oven. The first lady did not get the gas oven in there so I had reached back over to Hornet to make sure that both items were on the to-do list when they came out. It was not. It took another phone call to American Home Shield to get it straightened out. Eventually, it was fine.

AHS has always given good service and fixed my issue or replaced it. It’s also easy to call and pay $75 and have someone come out. Recently, they replaced my garbage disposal in the kitchen. The tech that came was on time, professional, nice and cleaned his mess.

The dryer was not drying, and the contractor took care of it very promptly and well. Most of the time, I've had no problem with American Home Shield. But they could make their management more accessible. When there is a problem, you have to request a management person to call you, and then they have 12 to 48 business hours to contact you. So you're gonna have to wait up to a week before anybody calls you back.

We've been with American Home Shield for about five years and we've had quite a few things. We had some electrical problems. We had a sink that went out in our kitchen and also the InSinkErator went out. The claims process is really easy. I pay 125 and it's fair. 'For the claim regarding my toilet, the technicians were here for two and a half hours working on it. They had to pull the toilets off the ground, reseal them, and do all kinds of stuff. It was a major work. When we had our sink redone in the kitchen, they even let us pick out a sink that we thought we might like. That was a good $500 job. It was the faucet system plus all the work. But we only paid 125 for that. The warranty pays off.

I'm very happy and satisfied with American Home Shield. But I had a little recent hiccup when the contract expired on November 2nd and I didn't authorize it to be renewed, but it was renewed without my knowledge or permission. I called and spoke with someone and I told them that I'm living on Social Security and I have a lot of medical bills, and I can't afford the new monthly payment that they quoted, even though it was only about $15 more than I had paid. But even that much for me is still kind of a lot of money. The rep told me, "Okay. Well, let me see what I can do." Then she came back on and said that they could do a concession and lower the yearly price by $100 and get it back in the monthly range that I could afford. That was fantastic so I told her to do it. She said she was doing it and then I asked her if she could send me a copy of the new contract. But she said she couldn't and told me to call back in a few days.

When I go into a contractual agreement with a company I simply want to be treated fairly. Trust me when I tell you this will not happen with AHS. They will not honor the agreed-upon contract and good luck with their overseas call center. And oh by the way, will not escalate. You only deal with people trained to tell you "no" even when they are not honoring their side.

I used AHS when the refrigerator door wasn't closing properly. The techs repaired the seal around the edge and they did a good job.

So far, so good. They responded for the request for the service for my air conditioner. I was asking if they covered it and they don't. But their guys did it, so it was fine. They sent a guy and it was very good.

American Home Shield's been great and it's very easy to get in touch with someone. At the moment, I'm trying to work on getting hot water here and I got to find a junction box in the wall. But they've been very helpful and they gave me hot water temporarily.

I'm satisfied with American Home Shield. If I have a problem, I go ahead, open a ticket, and get a response. Recently, I opened a ticket for our faucets that were not working. They sent me a text message that somebody was gonna come to my house. A plumber showed up and ended up fixing the problem. He was really nice about it too. He was very competent and showed me exactly what was wrong. Now that I know what he did, if I have the same problem, I can fix it myself.

For my recent claim with AHS, I had a faucet that was leaking. I tried to shut it off at the main valve to replace it. But where you shut off wasn't turning it off, so the tech came in and was able to get it to shut off and changed it for me. I had a little bit of a problem with making the payment with AHS though. I pay my bill every month with my credit card. For some reason, they weren’t able to process the payment. They called several times and I finally ended up giving them a different credit card and that one didn't process. They take the thing out of my bank account every month so I don't know what the problem was. But they figured it out and ended up taking it out of my checking account. I haven’t had a lot of trouble with it this time.

I called American Home Shield and they sent somebody out right away, which was nice. I didn't know what kind of heater I had and where it was. At least the repairman found it. It was in the crawlspace. However, their company doesn't work on a Trane. Another repairman went up there and said that the unit needed the filters cleaned. He cleaned everything out and it's been working.

The tech that came for our stopped-up sink was knowledgeable of what he was doing and he even told us to try to keep the sink clear from time to time if we have to. They were low on people and the guy that came here said that he was trying to get it all in and he had something going on with his neck that day, but he still came. AHS has also always been fair and loyal coming out here on time and getting things fixed in a timely manner.

I had an issue with the water heater and American Home Shield sent out 5 Star Plumbing. They came to my house and made an adjustment for five minutes. After three days, I made a request for a job undone. They said they need to change a certain part. They didn't have that and waited for it for almost 35 days. I said, “I don't care about the volume of parts. I care about my family.” The issue was not the water heater anymore. The issue is my family getting sick. But they didn't care.

My heater was not heating. I called AHS on the phone. Their reps were very professional and I didn't have to call 10 times. I also didn't have to exercise any elevated voices. Then, I received email and text messages to keep me up to date on the progress of the contractor. And when they were within a certain mileage of my home, they called and said they would be here. The repair was perfect, plus the techs were very good and on time.

My heating element in my dryer went out. I called in service. There was a little issue getting ahold of them to schedule an appointment for someone to come out, diagnose and fix the issue. But once we got that down, everything went smoothly. The guy that came out from Alfa Appliances was really informative, taught us a couple of tricks on how to prevent the issue from happening again. Everything's good now. Having AHS puts my mind at ease. If ever a problem occurs and it's able to be fixed by them, I know I'm not going to have to shell out a lot of money just to get it repaired.

We had a number of issues with the icemaker ranging from intermittent use of the water, and the intermittent ability for the ice to be generated out of the system. The ice itself was being made fine. The issue was the delivery system through the door. It took a couple of rounds because the contractor thought that part of the fix was in the driver that turns the ice out of the ice bucket. But it turned out that there was a problem with the board, and it was creating a miscommunication from one piece to the other. So we weren't able to get water and weren't routinely able to get ice. It was also inhibiting the closure of the door. But they resolved the issue in its entirety. The ice maker works perfectly now.

I had a refrigerator problem. It never was able to make ice. The people American Home Shield sent out had no knowledge of Monogram GE. So, that was a negative experience. All I got was excuses and three trips that they made, and nothing was resolved. They replaced the icemaker twice. I said the line was leaking. They said, “Oh, no, it's not this and that.” So I got tired of arguing with them. And I found where the leak was later. I live in the middle of nowhere and they don't have any technicians that do GE Monogram. So, it's a waste of money.

The plumber, Chris, who came out a couple of times to look at my toilet and shower was excellent. He was super professional and polite. Plus, the turnaround time was great. The only frustration and concern that I had was based on my experience with having the guy that came out and looked at my dishwasher and my refrigerator. He came out and did the inspection, took pictures of my icebox that was broken in my refrigerator, and gave me the impression that once he submitted the claim, pretty much he would come back with a new part to fix it. So, I was thinking it was going to be fixed.

I like American Home Shield. We had it in the past and it was horrible. We got rid of it several years ago. We tried it again and it's better this time around. Both the service with the people they send and also the people we talked to on the phone, seemed to be more on the same page, more organized. We got it because when we bought the house, it came with it, or otherwise, we wouldn't even have even tried it again. Currently, it's saving us money. If I were to have called individual people for the stuff we've had, it would be more money.

AHS is a fraud company. They scam innocent people like us get the money and won't fixed or take months of Sunday to fix it. My ac went out, the company took more than a months to approve a minor fix. The customer service lied when they sell the policy. AHS said it will cover every equipment listed on the policy no matter what. The truth is they won't. If the AHS think the damage is from person, pets, or pest, they won't cover. When you try to cancel the policy, they you they will try to charge hundreds of dollars even though the AHS rep told me it was free cancellation. This company need to be investigated by the government.

We had an issue with the ductwork. We couldn't feel the air coming up. So, American Home Shield assigned it to several people prior to assigning it to Standlee. However, they could never do anything because our ductwork is underneath the house. Although we let American Home Shield know that, they didn't let the contractors know that. So, the first time Standlee's people came out, they didn't let them know that either. The guy tried to go underneath, but he was a bigger guy and said that he would have to send someone else. So, they did. The guy did go under, but he said it looked like there was old ductwork under there and newer ductwork, and because of plumbing he couldn't get to the right area to see the other ductwork. They went around the outside of the house and looked into the vents to see what they can see from those perspectives.

I had a refrigerator that wasn't working for my recent claim with AHS. The tech also had to come back and had to refix the dryer because the dryer was missing a part when he came to fix it the initial time. The tech was professional and very courteous. Everything was fine.

American Home Shield's service as far as who they sent out and fixed the stuff was great. My problem is that I need a receipt and a service report but I didn't get it. I called them and they said they sent it. But I didn't get it. After five times calling, they told me that the only thing they can do is mail it and that I will receive it in 7 to 20 days. This is holding up my insurance claim. I have mold and a dropped ceiling, and I'm stuffy and sneezing.

I have benefited from American Home Shield's services a lot. I'm very impressed with being able to call up or go online, especially go online and just have it set up through that. Bang. It's done. And I can even call the repair people up and say, “Okay. This is my number.” And they would say, “Oh, yeah. It just came in. We'll have someone out there soon.” I've had AHS for a couple of years now because I own rental property. And especially during COVID, it was a little tricky. But once I got through to the person who would send me up with people, it went very smooth. And I could call up and say, “This person isn't any good. Send me someone different,” that day, but the next day, the person would come. If I have anything going wrong in my house appliance-wise, I just say, “I would like Metro to come back out again. Thank you.” And they would say, “Not a problem.”

I liked AHS. At first, I had an issue when I needed to get my stove replaced. The repair people couldn't find the parts. But it's been replaced and I'm just waiting now for the reimbursement from what I spent. I haven't heard anything though. They should follow up when there is a reimbursement that's supposed to be made, that they did receive the transmission as far as the email that I sent them with my receipt. But I plan to follow up with that on Monday. But other than that, I haven't had a problem. I've been with AHS for a while. I had an electrician come out once and he wasn't as good though. But the follow-up was good. The customer service was good once I get ahold of them. That was a long wait time. But, because of COVID, some of the processes have changed.

We like AHS. It’s been successful. We've had our AC and refrigerator go down and they came out and replaced those. We've had a dishwasher go out and they looked at that and got that fixed. My washer went down and they fixed that too. We got our money's worth out of it. Normally, having to pay 75 bucks, then they come and check stuff out, it’s not too bad. Mann AC and Heating was good. The tech knocked out the job really fast and did his job.

The bearing in my dryer was undone. It sounded like it was getting ready to take off and fly out of my house at any time. The tech came and changed it. He was a nice guy. It's fine now. Overall, the claims process was fine but getting the parts in could be a little faster. But it has nothing to do with AHS because when they have to order parts, they have to come from God only knows where and there's the shortage. But the work is still being done in a pretty timely fashion. I'm excited that they have been able to service us the way they have. Anything and everything that we've asked them to do, they've done without any problem at all. The contractors have been courteous, timely, and clean when they come in and leave. It's been a great experience.

With the colder weather, we were unable to turn the heater on. It wasn't working. The guys came out right away after I requested service. The guy was diligent, on top of it. He found the problem. It was a panel that needed to be ordered. He ordered that and the very next week, they made an appointment, came out and fixed it. Within a week, it worked. It works wonderful now. I'm very happy. They were absolutely wonderful. AHS' communication is excellent and their rate is reasonable. The minute, as a customer, I make a claim, there's that immediate response. Because a lot of times, especially in the cold weather, you need the heat. So, I appreciate the urgency of AHS.

The technician didn't come out for my claim for the kitchen drain. They said that they don't do this brand. They canceled my service, and then I told AHS to give me a new one. But nothing happened yet. This is my second claim with AHS. The first claim was good. My furnace was broken. The tech that came out was very good and professional. The tech repaired the part. AHS is very good. It’s having peace of mind.

We're pretty happy with American Home Shield. They are timely. I put in a claim and it’s within five minutes that I get a notification of the receipt of the claim. In less than 20 minutes, I have an idea of who's going to be contacting me regarding the repair. Recently, the board on the oven was malfunctioning whenever we tried to turn it on. At first, it wouldn't reach a temperature then after a short period of time, it would shut off. As the problem progressed, it got to a point where we tried to turn the oven on and it would not stay on. A repairman did an assessment and provided recommendations on what was needed to be done. Based on the results, either repair would be done or we get the option of taking the value of the oven then replacing it. We elected to replace the oven given the timeframe it was going to take to repair it. It seemed quicker to get another oven so we took the value of the oven and paid the difference for it to be replaced.

I really don't like AHS. I still have the same plumbing problem and the only thing that they did was change the faucet and the sink. But apparently, my P-trap, the drain that I've been telling them that is leaking, is still leaking even though the guy tested it. The first guy said there was nothing wrong with it, but when you put the drain in to plug up for you to put water in the sink, that's when it starts leaking all over again. So, I'm going to see if I can find another company. But in the meantime, I'm going to go to Home Depot and see if I can get someone to change the pipe.

I smelled burning plastic and it was coming from the wall behind the stove. So I filed a claim through American Home Shield and an electrical guy came out. He spent 10 seconds at the house and said, "It's not electrical, it's your stove." So I called American Home Shield and they slotted the claim over as not electrical, but for appliance. They assigned it to a company that was booking out two to three weeks. I called back American Home Shield and said that was not going to work for us. So they assigned it to another company, but that company never called me. I called the company and I got a voicemail stating that the owner was out of town and they weren't doing anything for two to three weeks.

Royal Plumbing is great. They've been here before and I've had no problem with them. They come in and do their job. But for a claim before that, it was American Home Shield that I had a problem with. Our dishwasher was broken, so we got a new dishwasher through American Home Shield. They approved to have the dishwasher installed. There was a problem with the wiring and they approved that also. But we went back and forth for a couple of months. I emailed all the documents from the contractor and from me, and I kept calling. They would tell me that the check was in the mail but it wasn't. It was so frustrating. Finally, I got a check for $185 for the installation, but they did not pay for the $75 wiring which originally they said they were gonna pay for. It was a big hassle and I've never had a hassle with them before. They've always been very good and I've been very happy. I've had them for 23 years, so they must be doing something right.

I've been with AHS for quite some time and it's cost-effective. Back in 1998, it was $50 and now it's $100. So that's 23 years later, only going up by $50. In the grand scheme of things, it's really not that much. But their timing is always a challenge. Getting a tech out can be sometimes quick, depending on the vendor they choose. Some vendors are really responsive. But other vendors could be just a total **.

They did a wonderful job with my dryer. The timing that the tech showed up was perfect for me. He completed the job and was very polite. So far, AHS has been wonderful.

My dishwasher disposal wouldn't turn on at all. Even when I flicked the switch, it wouldn't hum. The technician who came fixed the problem and got us back up and running as quickly as possible.

A home warranty is a great service, and American Home Shield's claim process is very straightforward. I have never had a problem. I either call or do it online then a technician calls me within 24 hours and we set up a time for him to come and look at whatever the issue is and go from there. Recently, I had a water heater that was leaking. The repair company came in and said that it needed to be replaced. They got a new one in, replaced the old one and did a very good job.

I flipped over the heat pump from AC to heat. When I flipped it over to heat, it would not come on. The techs that came out were good, to the point, said what they needed to fix it. They came back to fix it. It ended up being a wrong part. But they communicated the whole way and said that they had ordered the wrong part and they would be back the following day to have it fixed and they did. Everything's been working fine. It was a smooth experience for the first time using AHS.

My oven fan wasn't working. When you turn it on, it made a horrible noise. The guy that came out the first time said that it was the fan and he had to order it. Then they had to come back and install it. But when they came back, it was two other guys. They installed the fan but they sent the wrong fan. He said, “I don't think you have a bottom fan.” I said, “That's what they told me. I could be wrong.” He said, “I have to apologize to you because you do have two fans. I just haven't ever seen it.” They were very nice and courteous and got it fixed.

I did a heating check and American Home Shield sent someone out. The guy was very respectful of my house and I really appreciated that. He explained things very well and said everything looked good. Another time, I submitted a claim for the toilet. I was hearing the water leak for three weeks. By the time a technician got here, water wasn't leaking anymore so I wasted my money there. The technician said they were going to open the claim for 30 days and to let them know if it was leaking again. With American Home Shield, I don't have to shop for the people to do the service. They just assign someone for me. If something goes wrong, I know where to complain. I only wish there is an option in cases where if I dealt with these people before and I don't want them to come again, I can just exclude them.

I recently had a claim for my microwave and my dryer. The technician fixed my dryer and he's waiting on a part for my microwave. However, I've been waiting seven months for a part for my freezer. Every time AHS says it's on order, I think it's sitting out in the ocean. My freezer is not cooling and I'm not able to use it since May, and I bought it in February. Apparently, they don't cover freezers. I've had to do that on my own. They need to be a little more specific on what they are covering and what they aren't because they say most appliances, and I figured a freezer was an appliance, and they don't pay for that. But I've had good experiences with them other than that. I've had two pool pumps replaced and a lot of different things that they've done. They would have replaced those, but whoever did the work before when we bought the house just jimmy-jammy it, so they wouldn't cover it because it wasn't done properly.

Our dishwasher was not working. I would press the start button and it will make this “Dududitdududu,” and nothing would happen. I tried to turn it off using the circuit breaker but nothing would happen. The tech came to do some parts but it didn't work. He had to come out three times. The third time he came, he said he had to change the motherboard. Whatever he did for that third time, he fixed it. It worked. He was great, fast and he came back when he said he was gonna come back. I would recommend American Home Shield. They work really well.

I'm happy with AHS's service. They were very quick in responding to things that I report and they send quite good contractors to do the work. Gaithersburg Plumbing came out recently and they did a very professional job. We had AHS for about seven years. But then at some point, their monthly charges became too much because they kept on escalating every year. So, we tried some other agency but then we came back to American Home Shield. It's having a little bit of peace of mind, because somebody who is not very hands-on, competent enough to fix their own things, like me, I have somebody to reach out to without much of a hassle. It's very convenient.

I'm about to terminate American Home Shield. It's not worth it to keep paying $50 a month, and then when an appliance goes down, I have to pay $100 for them to come out here to even view the stuff. One time, my garage door wasn't working and the tech came out and he said it was working. But I told him I could not get the garage up. It locks on me. It just so happen it worked when he got here. But I still had to pay that $100. I shouldn't have had to pay that because a few months later, it stopped working again. I called the tech, and he fixed it. So it cost me $200 to get one issue fixed.

The assigned handyman or plumber who came to my home did a good job in one of the services that I had but for a job that was remote, in a rented property, they did not do a good job. They refused to take care of the issue when it was blatantly clear with all pictures and reasoning. They went by the first take that the plumber gave and they refused to cover that, apparently because there was more cost to it. I ended up doing it on my own because it was an emergency. When it's a small thing, such as a quick fix, American Home Shield is very effective. But when it's costly and it falls within their guidelines, they give me a very hard time. Maybe AHS could allow a second opinion. Video capture would be something good. So far, they are using pictures and those could be interpreted in multiple ways. AHS is sweet when it comes to customer service but they don’t follow through when the work comes, especially in this case that I had.

I called American Home Shield's number for a dripping pipe, and they had a guy come out here and fix it. He did what he was supposed to and everything is fine. I just have to have my ceiling fixed now.

There was a clanking sound when the furnace would ignite. I was concerned that maybe something had come loose. It's a Home Shield furnace that was put in about nine years ago. The tech from J&A looked it over and he said there may have been a loose panel. He took care of everything and it's functioning fine now. He also adjusted my thermostat. He was very good. He was very prompt and pleasant. He came at a reasonable hour. He took a thorough examination of the furnace. So I was pleased with the service call.

Getting assistance with repair people is faster than the other one I had at my old house. When my electricity in my garage was not working I got an email from American Home Shield saying, “Hey, so and so is gonna take your claim. They'll be out tomorrow. They'll call you first thing in the morning” within less than three hours after I did the claim. And the guy was here within 14 hours. The repair people have been good. American Home Shield has saved me some money.

I had an issue with the garbage disposal. It was leaking water. The tech came out within 24 hours. It would have been sooner, but I couldn't meet them at the time. The tech was very nice. He did a great job. He was in and out of there within an hour. It's super easy to submit a claim with AHS. I do it all online.

I called American Home Shield for my electric range. When we tried to turn it on, it wouldn't heat. Within two days, a repairman was here. He was polite, professional, and went right to work. It took about 15 minutes, and it was all good to go.

My garbage disposal quit working. It was leaking on the bottom and it wasn't grounding up stuff properly. I emailed American Home Shield and they sent me the name, phone number, and address of the company that was coming out. They came and put in a new garbage disposal. I also had a claim to have my dryer fixed recently. The technicians put in a new heating element in it.

The last time I had to use American Home Shield, the claims process was hard but this time, it was easy. Somebody called and said that someone was going to come. They told me that it was from some drain cleaning guy. He never called me. I called him and twice sent out the email to him or voicemail. Finally, when he didn't come when he was supposed to come, I called AHS. I said that this guy didn’t want to come in the morning and that they gave me a guy that was 40 miles away. I'm a nurse and I work from 11:30 in the morning. So, I needed a morning appointment and there was no way that this guy was gonna make it to my house. He kept trying to say he could come at 12:30 or 1:30.

My pool pump went out. So the contractor replaced it. But when my AC unit went out, the people that AHS sent out weren't very nice. They also had to come out about three times because they didn't fix the problem. But the other people that's come out have been pretty good. It was just that particular company. So for certain things, maybe AHS could give the customer the ability to pick who they want to do the contract work.

The technician who came for the dryer that had no heat was very professional. It's nice that I can call AHS and have it done, but I'm trying to weigh out the cost right now versus the benefits.

We had a leak in our sink and the the shut-off valves were also broken. I used American Home Shield's website to submit a claim and it's a good website for user-friendliness. It notified me that Altstadt Plumbing was going to be the contractor then they sent me an email notifying me that Altstadt Plumbing had been assigned to my claim. When the tech came out, he replaced the shut-off valves and repaired the leak in our faucet in our kitchen. He was really good and everything still works until now. It's convenient not to have our sink leaking all the time and I recommend American Home Shield because they did everything right. Plus, the service didn't take any time really and everybody was polite and helpful.

MJS Mechanical came out and diagnosed that the thermal expansion valve on the air conditioning unit has failed. We haven't had air conditioning for three weeks, and we just got to be able to deal with that unless we want to pay out of pocket to get it fixed. At this point, we just sit back and wait.

The claim process at AHS is simple. You just pay it. That's an upfront deductible of 70 and then everything else you don't pay. Recently, the bathroom fans did not work and some outlets had no power. The techs came and fixed them pretty quickly. I'm happy.

The garbage disposal wasn't working. I submitted a claim online like I always do, then I received an email on who the contractors were and when they were coming. The plumbers who came out replaced the garbage disposal and they were good. I would recommend AHS.

Something wrong with our dishwasher and our clothing dryer wouldn't turn on. The motherboard was burned out. We called it in, and I paid the fee over the phone. Gimino's Appliance came and the repair took a little while because there were some parts that needed to be ordered. But within a few weeks, they came back out and fixed the appliances. Everything works fine now.

When we bought the house, the sump pump was sealed because of some remediation for toxic wastes in the land. We never physically got a chance to check it, but we knew it was covered under the warranty. After one of the hurricanes happened, we figured it wasn't working. The tech came and right away just realized it needs to be replaced. He was in and out within an hour. It was great. The website of AHS makes the claim process really easy. I made two claims, so far. The other one I called up and customer service was really easy. Everything’s been amazing with AHS.

I'm using American Home Shield for the first time and in terms of customer service, I am pleased with the service that I've received thus far. The last time the tech came out, my appointment was canceled the day of and had to be rescheduled for a later time, which caused further delay. It was extremely inconvenient because I made arrangements to work from home that day so that I would be available for them to arrive. So, to receive a call on that day was a huge imposition because that meant I needed to take additional time off in order to be available for them to come. But they accommodated me by rescheduling late into the day. So at least, I only had to leave work an hour early versus an entire day.

So far, American Home Shield has been great. My referrals have always been good. When my furnace was not working, they referred me to Cool & Cozy but that company did not respond to me. After a few days, I called American Home Shield back and told them to change Cool & Cozy because they have not responded to my calls. They said they tried to reach me, but they hadn't. I didn't have a record.

The igniter element in my furnace cracked on a cold day and it got fixed the next morning. The technician was good.

AHS's customer service reps are not knowledgeable. My dishwasher was completely broken but the contractor couldn't repair it. They gave a link to choose whether I want a reimbursement or wait for this thing. The link itself is not a secured link. I don't have to enter any user ID, password. If I click on the link, anybody can go and select whatever they want. It looks like somebody made an auto-selection or something and it went directly to a Lowe's gift card, which is like $600. I called them up and I said I never submitted anything like that. They cancelled it.

I found a leak on the inside of my washing machine and it took me a while to notice it. But it was just a valve and I got lucky. The technician had to order the part and nobody had it locally so that took eight days total. Everything went well. So far, every call that I've ever made to American Home Shield has been responded to and taken care of.

There was a leak in our bathroom and the bottom of the sink was wet. I called American Home Shield and they took the claim and I had a good experience with them. Right away, they told me over the phone who was coming to take care of it then I got a text message that told me the info as well. The plumber came up front, told me he found the problem and what he needed to do to fix it, said, "This shouldn't take long," and he fixed it. All in all, the experience was very professional, to the point and accurate.

A faucet in the kitchen was old and worn out. It was starting to spin on top of the top. It wouldn’t tighten and was leaking. Kamko Plumbing came out and apologized for the long wait which was two and a half weeks. They took a look at the issue and determined from the year of the faucet that they didn't make those anymore. They suggested that I'd be better off getting a new faucet for it or they’d probably be back out here to fix it again. They took the initiative to find it. I told them how we wanted it and they came up with a real solid faucet. We enjoy it so I feel happy with them.

Both of the claim processes that I had with AHS were amazing. The people that came out were very helpful and polite. I had held off on the claim process to make sure I had the money. But when I made the claim process, they were out the same week. I had done a pre-winter heat check. My motor was out on my heater and they had to replace the motor. Everything's working great. The tech gave me a new thermostat. The heat is working awesome. So far, my experience with AHS has been good. My parents also had them for years. I know even from when I'm used to living with my parents, they handle things pretty well compared to some other home warranties that I'm familiar with that other people had. I'm happy with AHS.

I called Johnson HVAC before the summertime. They were very nice to deal with and the tech seemed very knowledgeable. But, it took five weeks to get something fixed. They said, “We’ll order it and get the part in two days.” But it took five weeks to get the part. At the eleventh hour, they were able to get it in a couple of days. It wasn’t a good experience.

My recent claim for the icemaker with AHS was a good experience. The service tech happened to have the part that we needed in his truck and it was repaired very quickly.

American Home Shield has been great. You can just call them and ask for service, and it's easy. I am kind of blown away about how quickly people reply to you for service. Turner Electrical came out twice and I liked the technician a lot. I had a fan and some outlets redone. But one of the light’s not working in my house and he said it wasn't part of their warranty so that was the only bummer about that.

American Home Shield has very poor service. I got a notice from them, a general message saying that it was time to check the the air conditioner. I'm used to checking the air conditioner and the heater during the different seasons. So, I said, "Okay, time for a check-up." I called AHS to try to get one, and they took the $75 out first then they sent someone that, when they got there, said, "We don't service apartments that are in buildings that are over five storeys." The apartment is on the 15th floor. I called the home warranty company back, let them know that and I asked them to send someone else. We kept going around about that then someone came out after a few weeks, but that person did practically nothing. I said, "Okay, fine. I'm just not gonna worry about it."

It's fast, easy and convenient to have somebody else take care of the work. All I do is tell American Home Shield my problems. My fridge was making a lot of ice and it wasn’t properly cooling. The bottom was over freezing and the top started to freeze. I made a claim online then they emailed me. I also got a text message, letting me know who was assigned to the claim. The repair company came out, found the problem and replaced the hinges on the side of the unit. They stated that the reason why my fridge was freezing was because the bottom door was not properly closing anymore and the top. It needs to be closed completely in order for it not to freeze like that. All in all, the experience was good, very helpful, and they were able to repair everything in a timely manner. They were very communicative with us too.

My water heater quit working and it had to be replaced. Nathan, the gentleman who came and did everything, was awesome. He didn't just come in, do and go. He explained what was wrong and why it was wrong. He answered any questions I had without attitude. American Home Shield was good. The only thing was I had already waited a week and then, I had to wait another five days. You're waiting for someone to call you back on it or send you an email, and then you don't know anything that's going on. So, I had to call them. It could just be a miscommunication and I would still recommend AHS to somebody.

I had a recent claim for my dryer. The tech came out, assessed the issue, ordered the parts, came back and repaired everything that needed to be repaired. I haven't had any issues thus far. The claim process of AHS was good. I've had several warranty agencies and AHS has been pretty good, which is why I came back to them.

Updated on 12/01/2021: I called to complain about a service call early November. I later discovered that the service company AHS sent out was not registered to the BBB and had an overall star rating of 1 star out of five. Finally a man named Robert emailed me and called on Nov 24. He was polite and appeared to be sympathetic and told me that he would follow up soon and that he send me the service report that I requested and paid for. This is the second time I requested this report and was told they would email this immediately. A lot of talk but no action. Here I sit Dec 1 with no service report sent and still no response other than explaining I owe $125 for the service e run. Of course I do not want to pay this until they send me the report. Still waiting but no response. Stay away from this company. They use to be very good but know they have taken a turn for the worse.

American Home Shield has been fantastic. Everything went fine when Upland Pool came out. There was a leak in my pool pump and the guy who came out had the part on his truck and had it fixed in no time.

When filing claims through the phone, sometimes there's a language barrier with regards to the different people that AHS has that are answering their calls. Then sometimes it could be stressful with regards to the hidden fees with AC units. If something goes wrong with it, they will replace it, but at a fee. They only pay up to a certain amount. That issue needs to be more outspoken with regard to contractual purposes. When I first signed up, one of the highlights for me was that I could have a refrigerator and if it gets damaged or they couldn't repair it, they'd just replace it. Also, if I have an AC unit and they can't fix it, they’ll just replace it, as long as it’s not negligence. But other than that, there were no big issues. It was just a little more timely.

My dishwasher and fridge went out at the same time. My fridge still isn't fixed but my dishwasher is. Someone came out in three days, which was quick. That was the first look. Then it took a while because parts were delayed. Obtaining all the parts took four days, but it took the techs an hour once they had all the parts. The dishwasher runs good.

The repair company did a good job on our leaky faucet outside. On a different note though, if American Home Shield doesn't have somebody to fix the issue, I'm on my own, then there are all kinds of hoops I have to jump through. Usually, the claims process is good, but in the last year or so, it's been getting more difficult to get someone to talk to and answer questions. I cannot talk to anybody other than the call center. They need to step up customer service and have people that we can talk to that understand what's going on and not just a call center. I need somebody who can talk to me about my claim and give me what options I can do.

I go online and put in whatever has broken at the house and for the contractor to come out and whatever type company service that needs to come out and take a look at it, whether it's plumbing, refrigerator, or appliance repair. That process is generally usually good. Sometimes what falls short are the companies that come out. There have been a few issues in years past where the workers weren’t always the best and do quite a good job on some of the items that needed to be repaired. That is when I would have to call my rep in and she would help out and get it taken care of. We have a rep who is within our company so I was able to reach out to her as well through this process. She is always very helpful if I have any issues. That's a big help and a big part why I stay with American Home Shield as well.

I had a claim for my refrigerator that was frosting up. The tech replaced some part. Then, I still have some trouble. When I used the ice maker, it doesn't always fall down. I tried pouring hot water and that worked for a little while but it's an intermittent problem. This is the fourth time this has been an issue. If something breaks down, AHS can come and fix it. I just want to know at what point they say, "We'll just replace it."?

Before, it was taking a while to get in contact with American Home Shield. I was on hold for 45 minutes and that was horrible. Then the the answering machines were saying all the time, “Due to COVID, due to COVID.” It was a never-ending story. The last couple of times I called them for the electrical issues with C & M Electrical Services, they've done a great job. Overall, it has improved.

Our oven broke and then two days later, our dryer broke. When I put in a service call for each of them with AHS, the same appliance repair company came out to look at both of them on the same day. The tech said he was going to order parts for both of them and that he would come back in when the parts were available. A couple of days later, I received a notice from American Home Shield that the oven cannot be fixed, so they were going to replace that for us. They found parts to repair the dryer.

A contractor came for a pre-maintenance checkup getting ready for the winter months, and they said everything was fine. But this time around, when I had to make an appointment to do the winter checkup, I couldn't make the appointment on the website like it said. I had to call AHS and found out I had to call the contractor directly. When I made the other appointments in the past, it was just a matter of doing it on the website very easily.

There was a stoppage in the toilet and I got through to American Home Shield, which is a feat in itself. It's very difficult to get through. I couldn't get through the line. I had to wait on hold for 45 minutes for somebody to come on to submit the request, which I did. The techs came out and did a decent job. Overall, AHS is very hard to get in touch with. Also, they sent me the worst plumber ever at one point in time, which I have been in a lawsuit with for three years. That's SWAT Plumbing.

We were getting a handyman to put boards up in the attic and the gentleman at Handyman.com wanted pictures of the attic, so he could give me an estimate. My son saw the pan that the water fills up into, there was water up under there on the wood by the heat pump. We called American Home Shield then the contractor called and told me that they would be at my home within an hour, and they came a bit earlier. It was Anthony and another young man, and they were very efficient. Anthony explained to me what they were going to do and after they finished the job, they showed me what they did. They went up in the attic and flushed the lines then they went on the side of the house to show me the calcium deposits that came through. The service was very professional and I would recommend them.

I had an issue with my heating unit. The clamps that tie the motor to the wheel were broken. The techs came and did a fantastic job. They were supposed to come on a day later, but then they rescheduled to come early because it was getting cold and they fixed the issue the very next day. They were really good, fast and efficient. So far, I'm quite happy with the service I have been getting from American Home Shield. If anyone's buying a pre-owned home, this is definitely something one must have because the appliances can go wrong anytime.

I usually have very good experiences with American Home Shield. There have been times for other repairs in our house that have not gone well but the one where Wicker repaired two dripping faucets went very smoothly. Everything was very professional. I had a very good experience with the rep. Sometimes I don't know the contractor's name when I call to set up a service. But this time, I did. And I knew when they would be calling and arranging for the service. AHS has been a very good service to have with a new home.

I got a hole in my wall where Leak Seekers came and fixed some leaks. They are supposed to come back and seal it up. But that hasn't happened yet. I had several claims for leaks and Leak Seekers had to come back three times to fix a damn leak.

Where all the wires are in my garage door broke. I called Home Shield and they recommended somebody. Five Star did a fabulous job. It was a 40-year-old wooden door. The tech said, "This is not gonna last long, because there are holes in the door and water damage." He recommended I get a new door, gave me some options. So I purchased a new door from Five Star. AHS is a very good company.

I had to have three different vendors through American Home Shield to get my laundry machine fixed. They called Whirlpool out and Whirlpool wouldn't even give a proper answer. Then E&C came out and they came through. They were pretty easy to work with and they worked with American Home Shield to figure out a replacement plan for me.

My air conditioner had frozen up. I filed the claim on a Thursday, and then on Friday, I reached out to the contractor and I told them that the unit was running constantly, so I turned the breakers off. The tech called me back and said that I did the right thing. He also told me what time he'd be there Monday. It wasn't hot and I had two air conditioners and so one of them was off for the weekend.

For my recent claim with AHS, the techs came earlier with my air conditioning. They said it was a fuse. About two months later, they had to come back. The compressor had gone out and had to have all my Freon replaced. But all in all, they were good because they came, did what they had to do and I had no issues. They were on time when they said they were gonna be there. Since I've had AHS, I've had nothing but a good experience. However, I'd like to be able to speak to a person more so. A lot of times when I call, I have to go through the automated system.

I had a great experience with American Home Shield. The guy came here when he was supposed to and fixed the problem. The water wouldn’t stop from running and he told me what was wrong, went out to his truck, and it was not even 10 minutes. He was in and out. Also, the plug that goes into the tank at the bottom gets worn out after a while, and he replaced that.

Sometime in July, I got the new contract from AHS because it was coming up in August and the price went up. So, I called them and I asked why. The guy told me that the rates of the contractors they use have gone up, so they had to go up on the price. But he said they would like to keep me as a customer, so he was going to drop my bill back down. The price was going to be 57.99 and he said he dropped it down to 50.99. And it was for the agreement from 8/26/21 to 8/25/22. Bu when I called again because I wanted to add in the electronics package, somebody told me that that information was not put in their records. I was so frustrated until it was pathetic, but I was thinking that maybe I needed to wait until August when my contract starts up again then I'd call them back.

I had a relatively large issue with American Home Shield recently for my rental house that I'm selling. First of all, they told me they didn't have anyone in the area to cover the service that I put in and then, they gave me approval to find my own. When I went to the company that they had already provided me for a plumbing service, they also did the HVAC service that I needed and they said they were AHS’ vendor for the area. So, we went back and forth on that. Then, it was a 45-step process of getting my money back from AHS if I have to get the contractor myself and pay it and then get reimbursed. I shouldn't have had to do any of this. The contractor was in their network.

The light on the exhaust fan wasn't coming on and the motor wasn't running. I did a claim with American Home Shield and the guy who came was friendly and showed up on time. He replaced the motor and fixed the issue. I had such a positive experience with this one, but for the other claim for the dryer, I was having all type of issues. Every time I call, nobody picks up. I've left several messages. I am wondering who are these companies that American Home Shield is contracting with that you can't call them during normal business hours and get somebody?

The burners of our stovetop would all turn on when you turn on just one. The ticker noise kept on going even after the flame came out. The tech that came was very professional. There was an issue of missing parts the first time, so we had to schedule another appointment. But overall, it went okay. It was completely fixed in about a week. ​I was satisfied.

In July, my AC unit went out and the company that American Home Shield hired took about a month to come out. They're about three hours away from where I live. So, they're not even in town and they'd have to make trips when they could down here to diagnose it. They said the issue was a compressor. But the unit was over 15 years old. I don't even think I can find this part. So they lifted up to American Home Shield. Then American Home Shield took about another month and a half and they finally found a compressor. The AC people said that they were gonna highly recommend getting the whole unit replaced, but they didn't. Three months later was when it finally got fixed.

The AC was turning on, but no air was blowing through the unit. The techs took a week to come, but everything is good. However, a lot of American Home Shield's contractors take forever. So, AHS needs to have a better policy on that. They said, "We give them up to 10 days to get out to service your house." But that is a long time.

My furnace wouldn't start. The tech was there not even 10 minutes and he knew exactly what was wrong. He fixed it and was right back out. AHS is the only thing out there that I know of that does stuff like that.

Affordable Services & Appliances Repair came out for two claims. One claim was a microwave oven that was not working on the auto sense function, and the other claim was an ice machine that was not working at all. The service was excellent. The only issue was it took a while to get the parts. But they let us know that they were waiting for the parts and gave us an estimated time when they would arrive. American Home Shield is worth it. We just bought a new house and the market here is so competitive that we had to waive a lot of contingencies. When we arrived, the microwave and the ice machine didn't work. It was useful to have the warranty to fix those things.

We had an issue with our built-in microwave and American Home Shield assigned Cool Appliances. They kept putting us off saying, “See you next week,” and that went on for about a month. We called American Home Shield back and they got AAA Appliance that was 60 miles away. They came out to check to see what it was gonna take to fix it. It couldn't be fixed and so American Home Shield replaced it. AAA did a great job. American Home Shield needs to be careful about who they get to do their work. They should contract with some people that are reliable because these local people here in Bainbridge aren't any good at all. They wouldn’t even talk to you.

Our ceiling fans weren't working. The light was messed up on one of the ceiling fans and then for the other one, the fan was set at a certain speed. The tech was able to fix the light on one fan. For the other fan, he told us that we would need a brand-new fan. But he did show us a trick on how to cut the fan speed off until we can get the whole fan replaced. This particular claim went really well. But right now, we are having a difficult time with another claim.

We're very happy with American Home Shield. When a contractor came and did the fall tune-up on the air conditioner which was free they noticed that some motor was bad in our air conditioner. They came back and fixed that. With American Home Shield, it's nice to know that if something goes wrong, it's gonna be covered, and for the most part, everything is covered. I liked the fact that they did the fall tune-up as a courtesy.

I had a couple of recent things with American Home Shield. The first claim did not go so well. The motor died on my ceiling fan and they were supposed to replace it, but I got a lot of runaround with them. The engineer that looked at the ceiling fan sent the report in to them. They were supposed to either issue me a similar ceiling fan, a plain white one, or compensate me for the ceiling fan based on what the engineer thought the worth of that fan would be. I got neither, so that is still open. I ended up buying another ceiling fan, so I'm sending the receipt back to them. But they said they're only gonna compensate me a certain amount of money. My ceiling fan was $300, but they're only gonna compensate me a third of that. That is not good. The latest incident was my HVACs went out, and I called them up. They subcontracted a company to come and replace my HVAC systems, and Bennett Air was fantastic.

We just moved in. We had a couple of issues with some stuff that ended up being not so problematic, mainly because we weren't sure of what was going on. One was electrical and one was plumbing. We called in, set up an appointment and the contractor came out and fixed the problem within five minutes. It was good. AHS is a good value for what you need. When we request service, we call in and tell them our problem and they find a contractor for us. They set up a callback from the contractor. We hear back from the contractor within 24 hours.

I most recently had a washing machine claim. A little over a month ago, we started having problems with some of the control buttons. I called American Home Shield and they sent a technician out here. Initially, he couldn't find the problem because it worked fine when he was here. He told us to give it a couple of days then call him if it was still acting up. We called him, he came back out, and the problem presented itself to him but he couldn't get it to work either. He told us to let him do some research to see if they could get the part. He came back and said that the parts are no longer made and he couldn't them. That was when he contacted American Home Shield to say that the washer couldn't be repaired. Calvary Appliances Repair did a good job. The guy we talked to was Martin and he kept us informed. He gave us an update to say he submitted everything to American Home Shield.

We love American Home Shield. They are quick and responsive. They get the job done. They are very easy and transparent with which should work. They have a suite of products and we cover a number of things around the house. I do computers for a living and their web pages where I need to go if I need service are very clear and to the point. If a dishwasher or a refrigerator goes down, it's so easy to pick out and describe the problem. We almost always get a serviceperson calling within the day, and it seems within the hour. The gentleman they often send out, Ali, is professional. He knows things and buries me with knowledge.

I like American Home Shield. In case of any type of issue that might come up, it's always good to have a backup. They're a good backup, and I've been with them for years. When we had a leak in the ceiling, majority of the item got fixed and the techs were good. I'm still trying to figure out how to put the light back up in the ceiling though. Someone has to come back, cut a hole in the drywall in the ceiling and put the light back up.

I love American Home Shield and I have not had any problem with them for three years. The yearly premium could come down, but otherwise, I'm very happy. Whatever is covered under my plan is covered and it's $75. When my garbage disposal had an issue, the repair guy they sent was professional, prompt, on time, and very informative. He fixed it within five minutes.

I had a recent claim for my refrigerator. One of the GFIs was not working. The tech that AHS sent was great. However, it's a lot easier when I get somebody within the United States to speak to.

My husband thought that when he called American Home Shield and requested that a plumber be sent out, that they put that order in and that they would send a plumber to our house. So, we had to go four more days without being able to take showers or flush the toilets. I kept telling him he needed to call. He finally got ahold of someone. They sent him a link and he was supposed to go to that link and request somebody to come. So, it was put off on him to do that part and he didn't understand that. So, that was his frustration, which made me mad because when I got home from work, I expected that the clog would be cleaned. And I had to go for more days without being able to use our water. It was two weeks of ongoing process. When the guys got here, they were wonderful. They resolved it, showed us what the problem was and what would need to happen in order to keep it from happening again.

The faucets for the washer and dryer were leaking. The tech replaced a washer inside the nozzle and fixed the issue. It was 5 star, top-notch service. I even had a small leak on a side thing and he looked at that and it was an easy fix, too. He was great. If I call AHS again, I hope that same person comes back out.

I called in a service order and the rep talked to me and set it up for me. The repair guy came out the next day, took the filter out and drained some part of the system so the AC could kick back on. It was a simple fix. He explained that the filter was dirty and it was full. There was a safety thing to where the AC would click off, and it wouldn’t work. He told me to put a reminder to change my filter every two to three months. My overall experience with American Home Shield has been good, and it's affordable. I just pay the fee, have them service whatever is wrong, and they fix it.

For our recent claim with AHS, we had a toilet leak. Their claim process was easy and the plumbers fixed it.

Whenever I call and speak to the reps, I can't understand what they're saying. Home Shield employs a lot of people with very heavy accents and it's very difficult for me to relay my issues with them. For the most part, they're reading some sort of feedback to give me that they put up on a monitor and it's so obvious. When I asked them a question, they told me to standby, and they'd type in something, and then they were just reading it. I've actually hung up and tried to call back to get somebody different. Even if I get another person, I can't hear them, they're very hard to deal with, and they don't relate to what's going on. It's very frustrating when you have an issue and when you're dealing with somebody. It's no fault to them, that's just who they are, but that's just one thing.

Recently, we had an issue with our refrigerator. It wasn't cooling at all. They came in and changed the drains out, and then put some coolant back into the refrigerator. So far, it's been so good. The claim process of AHS has been simple. They usually get someone out pretty quickly. Having AHS saved me quite a bit of money, even though I'm paying for a monthly service. It's still, at the end of the day when you're buying a large appliance, it's covered it well. I've had a great experience with AHS.

The routine maintenance was good, except the company was a couple weeks behind after I scheduled it. It was right when the cold weather had hit. Overall, the claims process is simple. We had a few repetitive issues on another incident, but American Home Shield had finally gotten that taken care of. Being first time homeowners, having a home warranty really helped with peace of mind for us and that was why we wanted to get it initially.

I liked the level of coverage that American Home Shield offered. They offered things that the other ones didn't. I filed a claim online for both the dishwasher and the microwave. When the contractor came out to do the dishwasher, they repaired it but it didn't work. They came out again a week later, and the guy said, “Well, it can't be repaired. We're going to replace it.” So I put in for a replacement. The first time the replacement came out, my shut-off valve was not working so they couldn't install it. And the dishwasher that they originally would deliver was damaged so they sent a new one out. And when the guys came out with a new one, that was when they told me, “Oh, it's not gonna fit here” and that somebody would call me back to reschedule for it to fit. Those guys weren't very good.

The Sears tech came out the first time because the freezer and refrigerator weren't cold enough. He put some Freon and ordered a part. Then, he came back out two weeks later and took the part out of the box and it was kind of damaged. He didn't feel comfortable using it because it had been creased like it can leak. When we moved the refrigerator out, we noticed a puddle underneath the refrigerator, which I hadn't seen in all of my wood floors and it was very concerning. The drawer where the vegetables are had all water underneath it. He pulled something else out and there was another part that needed to be replaced.

So far, so good. A contractor came out the other day and did an HVAC inspection. That was a complimentary deal.

My blower fan on my gas furnace broke. It took them a week to get the parts. But when they got the parts, they came up, took it apart and put it back together again. It's been working ever since real well. It’s just, it got cold that one weekend and we happen to be without heat. But other than that, they did a good job. The cost factor of AHS is great. They're reasonable. I don't use it that often, but when I need it, it's there.

American Home Shield is fantastic. I hope I never have to let them go. Recently, I called them on a Friday for a washer that didn't drain and a contractor was there on a Monday. The repairman came in and within 30 minutes, he had the washer up and running. He was professional and neat.

My icemaker is supposed to sit level, and one side of it is disengaged. It was hanging down, and it wouldn’t work. The Hornet people had to get a part and I don’t know why AHS asks us to put the model and serial number. It doesn't seem to matter. The contractors always have to get a part. Apart from that, the Hornet people did good. They came back in a couple of days with the part, fixed the icemaker, and it's working.

My front bathroom was clogged up. From the time I went through the system and sent the claim, the techs were out there in two days. They hit me back and said that it was as soon as they could come out. The plumber that came out evaluated the situation. He said the pipes under it were rather old and needed replacing. He'd have to contact AHS and get approval. I heard back on Monday that it was approved. They came out on that Wednesday. The plumber was in and out in less than 30 minutes. He was polite, professional, and did what he had to do. I was really pleased.

The coil was out and the contractor replaced that. It just that it took a couple of days for an approval for them to first come, take a look, then go back, send the things to American Home Shield, American Home Shield doing an approval, and then they coming back and doing it. Though, I was lucky that the weather was not that bad that we needed the AC. If it was in the middle of the summer, it would have been very painful. Apart from that, everything was very smooth. Having a warranty makes sense. Otherwise, if I didn't have it, I would have paid out of pocket and it would have been a big expense.

The repair company was very good. Unfortunately, the tech had a motorcycle accident and got injured right after he worked for us and we needed for him to come back and check something. As soon as he recovered from that injury, he was here. He is a good tech. He was very professional, prompt, and did a great job. Overall, we're happy with American Home Shield's service. We've been very pleased with the things that have been taken care of and without a problem or delay. The only thing is, sometimes, they request that we use whoever they have contracted with and sometimes, those people are not available readily. Other than that, I cannot complain at all. I have told people about American Home Shield and that it's taken care of what we've needed.

My washing machine and my microwave weren't working. I submitted a claim on the internet then I got an email rather quickly from AHS within 24 hours. Then, the techs came out but only one of the two repairs has been completed so far because they're waiting on a part. It was a rather painless and streamlined process, and I didn't have any heartburn about it.

American Home Shield's call center is fine but I don't like getting people that are not American and that don't speak clear English. Also, I don't like having to pay a fee every time we have something that we need to fix. But it's better than having the contractor come out and do it without that. When All Brand came out, they were really good. Their timeliness and customer service were good. But American Home Shield sent out a company that stunk in customer service. The owner’s brother came out and he was very rude. He sat there and told us that our hot water heater was crap. He told us very negative things about what we have and then he said, “But we do sell this brand, and it's a really good brand.” This company was dropped for one thing but American Home Shield still uses them for their plumbing stuff.

The motor in my dishwasher went out. When it got taken apart, the door hinge broke so it would slam open. That was fixed fast. But I had to get transferred to a manager because there was some stuff from the prior one that they weren't sure if they would cover. In the end, I had to do the one deductible and they covered the entire fix. My service with American Home Shield is good and there is not a lot of out-of-pocket expense.

They came and ended up putting new garbage disposal because it was messed up and defective. I've also had them out to fix my dishwasher and my icemaker. It's been good. However, I noticed lately it takes a while to get someone out to your house, but then I think it's because of everything that's been going on.

I had a dishwasher having some issues. The American Home Shield website is pretty easy to navigate. So, if something breaks that is applicable, it takes a few minutes to file a ticket. Someone came over to fix the dishwasher and it has been working since.

The appliance was making a loud noise and then when trying to get the ice out, the ice wasn't dropping down. Gen Tech Appliances Repair came and fixed those and told us to wait 24 hours before the icemaker would make ice. We waited 24 hours and then 48 hours and there was no ice and it was still making an incredibly loud noise. The guy came back and the ice was then dropping down, but the noise could be heard in somebody else's apartment. He said it needed a part. He said that maybe the water filter was defective. But that was a brand new one that we bought online for that brand. Each trip got worse and worse. It was like the guy fixed one thing and another thing broke down. Maybe the problem was a little bit deeper than he was able to handle. But he didn't come back with an attitude and acted like it was not his fault. He came back and tried to fix the problem. Now I got a note that some parts were on order.

I had a fence put in. The people putting the fence in here hit the waterline. The fence guys fixed it. But they didn’t fix it right. So, we had to call a plumber. They came out. But it wasn’t part of the American Home Shield portion. We ended up fixing it. I paid the plumbing $400. But our water pressure was super low and they had also gotten dirt in the system. They came back out and fixed everything. All those things were clogged up. Everything’s good now. Everybody should have AHS.

My washer stopped spinning. When I first called in, the guy was so patient with me and he took the time to listen to what I'm saying. I appreciated that. He addressed the issue. The representative from Sears changed the agitator and the sprockets at the bottom to turn the agitator. We used the washer for two weeks and then it stopped again. I went online to try to use the app to have AHS come back and they charged me $100. I'm like, “Well, that's wrong because this is the same issue because it' not working. They just came out here.” So, I redid it and then I said it was a recall. I called AHS and they canceled both of the orders and the representative rescheduled Sears to come back out. But it's still showing in the bank that AHS hasn't replaced my $100 as of yet.

AHS gets their act together. One of the things I love about them is their follow-up in communication is usually the same day, within a couple of hours. We had preventative maintenance recently. The claim process at AHS was very easy. The home insurance through them has been very reassuring to me. However, it would be great to be advised of the potential warning signs, like hints, what to do, what to look for, things that you can do yourself to make sure that things don't go awry.

My broiler was not working, and my convection fan was acting up, and they were addressed good and quick. American Home Shield should continue to do a good job.