American Home Shield Reviews

I needed a new washing machine. 2 Bald Guys came and said, “Absolutely, you're gonna have to have a new washing machine. This one will never work again.” American Home Shield had already received their input and we ordered the washing machine through American Home Shield. They ordered the washing machine. They arranged for it to be delivered and installed and the old one carted off.

At first, it was pretty rough with American Home Shield but they seem to be doing pretty good. I don't call them unless I absolutely have to but each time I call them, the service and everything get much better. They have been stepping up and they've improved. The first couple of times were a little sketchy, but I think it was mainly because I was a new client and they had no idea where I was. Maybe as time goes on, the computer gets more focused on where I live.

The oven element burned out. I filed a claim and Appliance Express came out about four days later. They replaced the oven element and it was fixed that day.

The tech was able to come out within the next business day for the garbage disposal. I like that he was very thorough. Also, he was nice and showed good customer service. It was a great experience. I recommended American Home Shield to friends and family. It cut down the stress of what to do if something goes wrong and I have that extra something that I can rely on.

I sent in a claim for the dishwasher and it took me about a week and a half to get an appointment. On the day of the appointment, the guy didn’t come until five o'clock. He said he had a lot of clients ahead of time. When he came and looked at the dishwasher, he said my parts were outdated and that they had to charge me an additional fee to do it. So I said, “No problem. I can pay that.” He said he was gonna come back. But three days in a row, he didn't show up. When I called him, he was negative. He told me that I needed to update my house because it's old. I’ve had other appliances that I had to update. The contractors told me I need to update them. But I didn't get the negative stuff like I got from this guy. I got a lot of negative stuff from this guy. So I requested someone else but Home Shield won’t give me someone else.

I had a rekey and some plumbing stuff done with American Home Shield and those were fine. But I'm disappointed that they can't find somebody to service my refrigerator. It's a Sub-Zero and they said I could find somebody to do the job and they would reimburse me. Any time I got to put the money out, they can deny the claim.

The fridge was leaking water underneath the cool frost compartment. I went through the online application where you can fill up what the issue was and then AHS sent me the link with Sears coming by to fix the issue. The guy came in time and he did everything. He explained to me what happened to the fridge, and drained the water from that, and to defrost it. I'm really satisfied with AHS and how it works. It was easier to file the claim and everything went through.

We had a water leak coming from our water heater, the main pipe. The techs were to the point and expressed, unfortunately, that it just needed tightening. But they said if I would have tightened it and something happened, it wouldn't have been covered under home insurance. The experience went well.

I had an issue with my water heater. The technician did a great job and resolved the issue. He is the best technician I've ever dealt with. But I didn't have the greatest experience with a past repair with my HVAC. I didn't like the people who came out. There was also an issue in getting AHS to pay the claim, but they did finally pay it.

There was a GFI in my garage that kept tripping. I called American Home Shield and Electrical Service Professionals came out. They replaced the GFI. Then I started experiencing the same problem. So, they came and they stated that it was my freezer that was causing the GFI to trip. When the freezer starts running, it does some type of spike, and it’s causing my GFI to trip.

American Home Shield has always been able to get someone out there for me. I've had to use them for quite a lot of repair and they've been prompt. I had a toilet leaking and the tech from Plumbing Enterprises was there quite a while trying to fix it. The seal had degenerated and he had to replace it. He did a great job and he was clean.

I don't know whether AHS benefits me. For what I'm paying monthly and how I use their services is not equaling out. I spend $71 a month for service, which equates close to $700 a year and I've only used them four times. Each time I have to pay a $75 charge. I could be putting that $71 aside and just pay for service on my own instead of using them to cover. Because right now, I really don't have any products in my house. Everything is practically new. I feel like I'm just giving away my money, especially when I have to pay $75 for the charge.

The exhaust fan was not working over my range. AHS had to replace the exhaust fan in the hood. The contractor came out the very next day, but it took them about five days to get the parts. Then there was a weekend that came in there, and then Thanksgiving came in too. They didn't work on those days. But they did a fine job.

I'm about to stop my coverage with American Home Shield. Their customer service has gone so downhill. I was talking to somebody just yesterday trying to resolve an issue. I've had a broken dishwasher for two and a half weeks now. It's been two weeks since we made the call and I'm getting the runaround. I still don't know how they're going to resolve this. I called a few days ago, the guy who came over to take a look said there are multiple parts broken and we also reported a leak, which I think caused the short. He said he didn't think it could be repaired, but AHS decided to repair it. They're giving me no information about when the part is going to come in, and I told them, "Look, you're spending $300 on parts and I think there's still something wrong with the dishwasher. Why don't you throw in $300, I'll throw in $300, and we'll just get a new one?" I just can't get through to anybody with any authority to do that.

I called in a claim for the stopped-up master bedroom shower and American Home Shield assigned a plumber, Tex Pro. I talked to them and they showed up. The plumber could not get the screw out of the drain cover so she packed up and left. She said she would call back but she never did. There was a screw that was rusted in the drain cover so I decided I was going to undo the screw and make the drain accessible. When I started to do that, I found out I could rotate the drain cover about the stuck screw and have 100% access to the drain.

The level of the water was rising and rising, and the repair people's solution was to check a few things in the pool pump, but also to point out what it is that I need to have fixed. American Home Shield's claim process works. The online claim website is very black and white. So, you have to check about 12 different boxes on there for whatever your problem is so that you don't get cut out from having something that needs covering really covered. That happened to me once. I didn't check the right box and they said, "Oh, we didn't come out here for that." So, the website should have a place for text that says, "Here's my problem."

I had a Central Heating system damage 10-20-2021 and as of today 11-27-2021 the problem has not been resolved. The contractor that they sent ALLRIGHT MECHANICAL INC. is totally incompetent. First they came and even though PG&E recommended replacement of the unit they decided to repair it and before they would do anything I had to pay over $700 to clean the unit. Then they ordered a part to fix it and when they came to install it they discovered that it was the wrong part. Then about 10 days later they came back with the part and supposedly fixed the unit but that day the unit run totally out of control suffocating the tenants who had to call PG&E to stop it. The contractor does not respond to phone calls and AHS is not doing anything to resolve this problem. The contractor was supposed to clean ducts and vents but refused to do it and only cleaned the fan and motor. What a mess, worst experience ever. Don't recommend AHS.

When we have an issue in the house, we call American Home Shield, pay the $100, and they get somebody out. It's convenient and it's a great decision when it comes to being a homeowner. Lake Area Appliance Service came out for a claim and they did a great job. They were very professional. I was able to do a virtual visit with them to figure out the issue. Then, they sent a tech out after I got the part that I needed to put it.

I wanted the AC system checked out because I thought it was running too hard. The gentleman that came checked it over. He said the motor outside on the condenser was running too hard. So he put a condenser on it, a solenoid. The tech was very friendly and helpful. I also had a problem with the roof. The techs that came were really nice and helpful. The only problem I had was after about a month, the roof leaked again. I called them and they came back and fixed the problem. It's been a pleasant experience with AHS.

I've used AHS twice and they've been very efficient. The most recent one was for a plumbing issue. The contractor said it was the faucet and they had to change the shut-off valves underneath the sink. The servicewoman that came and did the work was pleasant. They didn't have the part so they had to come back two days later. But today, I found water down there again so I called up the company and they're coming on Thursday. Before that, there was an issue with a fan that's inside the freezer that circulates the cold air. That's why the icemaker wasn't making ice. The guy came and took the whole freezer apart. He replaced the fan and the icemaker has been working ever since.

I would recommend others to go with AHS. I requested a rekey service and the website was really easy and very intuitive to use so I liked it. Also, the locksmith was very professional and very fast in doing his job.

My bathroom sink won't drain. I called Home Shield this afternoon, and somebody said he was gonna try to come out tomorrow. I'm grateful they're coming.

Our electricity didn't work as far as the outlet and I got an outstanding tech who worked the issue. Having a home warranty is beneficial. In my situation, the cost for an electrician to come out is more than the $100 plus the repair.

Norrods Appliance Repair came out twice. The first time was to diagnose the issue. The refrigerator needed some new valves. But because of the supply chain, it took probably three weeks which we understood. A technician came out to replace it and he seemed like a very nice young man. He had to go to Lowe's to get the part then he installed the new valves and put the tube in. While he was back there, he said the piping was fragile. He put it back and it worked for two days. It felt like he was very rushed and seemed a bit stressed but he said he had just lost his grandfather. He gave me a card but I couldn't find it. I reached out to American Home Shield again but we haven't heard about a schedule yet to fix it. We have some damage on the floor that we'd like to fix, but we can't do that till the refrigerator is working.

The heater was not getting hot and the guy said that that was the thermostat. So he changed it. But it had an issue again and the second time, the tech said that that was something in the thermostat, so he fixed it. The persons who came out were nice and very professional. Everything has also been functioning very well since the repair.

The pipe was leaking from the bathroom. The plumber came in to fix it and he was professional. It's not leaking now. But the plumber tore the ceiling down and the ceiling is still open.

I had a claim when my heater wasn't coming on. The guy came out and went upstairs to where the heater is. He moved debris away from it and it worked. So, that was good. He was quick. Then I had a claim for the ice maker in my refrigerator. The contractor came in and I got a new ice maker put in. It was prompt and quick. Everything was good.

I had an issue with the icemaker on the refrigerator. It was addressed quickly and professionally on all sides. It's been pretty simple doing the request for service to American Home Shield. We've had it for 14 months now and the most we've ever waited to see a contractor was four days. We've been pretty lucky about getting them in quickly.

A-US Air called within 12 hours after we filed the request. They came at a time that they told me that they were going to be there. I asked them to give me a call an hour before arrival. They did that. They spent a good amount of time, but not too long, to figure out what was wrong with it. After that, they told me, “Okay, we have to check on their part.” They got back to me within an hour about the availability of the part, and the schedule for them to come back. They have several schedules for us to choose from, which is really convenient.

I had an electrical issue upstairs. The power went out in both bathrooms upstairs and Salvadore J. Ditta fixed that fine. They replaced the power switch and everything is great.

The back porch GFI is a nightmare. The guy from New Dawn said the front one works, but you can't push the black button, so it's not right. I even had him come back, and it’s still not right. The second electrician came in there and flew through like it was nothing and like I did not matter. He wanted to tell me that everything was fine and he didn't have to fix anything, even though I told him the GFIs are not working. You can see New Dawn did something with the one on the back porch. The back section and the front section are separated, and some kind of tape is involved, and it’s not good.

We were told by a refrigerator installer delivery person that the water supply valve for the refrigerator was corroded and wouldn't shut off. I filed a claim and Iplumb came out to check it. The plumber said everything was fine and that it must have been back pressure in the hose.

We've had American Home Shield every time we've purchased a new property. Recently, we had a plumbing problem. The kids' toilet has not been flushing since we moved to the house. A gentleman came over last week but whatever he did didn't fix the issue and whatever tool he used scratched the toilet bowl. It's a white toilet bowl and now it's full of scratches at the bottom and on the sides. There was another gentleman who came over this afternoon and said that they will be replacing the toilet bowl. He's hoping that that will fix the issue. He was wonderful. We're super happy with American Home Shield. The initial visit didn't fix the problem and but they had a follow up. They're super professional and going to be taking care of it. We have them do some other work around the house as well. I would recommend them.

American Home Shield replaced my garbage disposal. The claims process was simple.

Techs came for a claim I had and they were very professional. I was really impressed with them. Unfortunately, they couldn't do what they were asked to do. They didn't handle the Dacor exhaust fan. American Home Shield reassigned another vendor to come. It was Three J and they're coming on Wednesday morning. I am pleased with American Home Shield and everything is going along just fine. It's just nice to know that you have security with the warranty and that the job will get done. But it'd be nice if you didn't have to wait for half an hour on the phone. The nice feature is that I can use a callback, so I don't have to hang on the phone. Also, there's a problem with understanding the person on the other end of the phone periodically. I have to discipline myself to listen. But everyone that I've chatted with has been knowledgeable and helpful. I ended the conversations feeling good about things.

The compressor outside was extremely noisy. I filed a claim with AHS and got a response in three days. The contractor scheduled someone to come out once I received the call and the guy was nice and knowledgeable. But he said the compressor sounds like it's about to go but it's still technically working. There's nothing they can do until it breaks, so it wouldn't be covered.

Every time the thermostat would kick on the furnace, the furnace was making a very loud noise aggressively. Once I've made the appointment and paid the deductible, I got an email saying that a contractor had been contacted and assigned. Then, at some point, the contractor contacted me. I really appreciate the contractor. The guy who came out was very professional. He was very good. He was very thorough, took the time, and answered all my questions. I like the contractors that American Home Shield has and that's why I stayed with them. We've been satisfied with them.

The dryer stopped drying and it wouldn't turn off. I made a claim to American Home Shield and everything went great. I’ve been satisfied so far.

Had a backup in the main sewer line in my house. Came up and flooded the laundry room at the floor drain. The techs got the main cleaned out and fixed the problem within an hour, and I was very happy. Having AHS has been really convenient for me personally. It's definitely saved me a good chunk of change.

The unit was not heating and a contractor with American Home Shield fixed it. However, the contractors need to be a little bit more accountable for the work they do. I had a leak on the garbage disposal. A contractor came and fixed it but there was a leak again. They came again and for every little thing, they said, "This part is covered, but this part is not." The U-shape is covered, but the other shape is not covered. I don't know if the contractors want to make it difficult for us or it's just the rules that apply to them, because, to me, it didn't make sense.

I called American Home Shield to let them know that we couldn’t get hot water. That was on a Saturday, and Price Right told me that the soonest they could be out was that following Wednesday. They were fast, efficient and professional. They had to replace a valve that was kind of loose.

The ice maker wasn't working. Swift Appliance Repair came out, they had to order a part, and then they came back last week to install that part. The ice maker is still not working though. I'm very dissatisfied with American Home Shield. Their claims process is easy and their reps always answered my questions or give me the information that I need. However, I would like to see AHS repair what I asked for. They deny most of my claims.

There was a hose up underneath the dishwasher that had backed off and it had come detached enough that it had been leaking. We didn't know that it was leaking for a week or so until I noticed that my hardwood floor was starting to bubble. American Home Shield assigned a contractor to us and this was the second time that they were here. They fixed my icemaker before and they were very professional and clean. They did their job and got it done. They were in and out. I like them better than anybody American Home Shield sent out.

My icemaker broke on my refrigerator, and it would not push any ice out. I called American Home Shield, I paid my deductible, and the guys came out. They diagnosed the issue and had to order a part. They had to go somewhere and pick it up, which took maybe an hour. Then, they came back and they fixed the icemaker quickly.

I was having a leak in one of the pool equipment. While the tech from JT Ultimate Pools was doing it, there was another problem with another seal that's also going to create another problem. But they fixed the leak and they took care of the problem. We had another company that came out from American Home Shield and they were very bad. They were trying to fix a problem, instead they created another problem. They broke a valve on my property. He said, “I'm going to go get a valve. I'll come back to you. But let me shut off the gas.” He shut off the gas for the whole house. I had a sick son in the house. My fireplace, my gas stove, the water heater run on it.

Having American Home Shield is good peace of mind. The timeliness was good. I had a plumbing issue most recently, and the techs were able to get it fixed and get everyone in right away. So, it was good.

The service that I got from GE Appliances was excellent. The tech was very good, informative, told me what was going on as I was doing it. He was in and out. He was phenomenal.

I had a claim for a stainless steel front loader washer that Brothers Appliance Service came out for. When I filed the claim, the lady from American Home Shield asked me to let her take control of my camera so she could take these photos of the serial numbers and what was wrong inside. I didn't understand that. She did that on my washer and my dryer. When I asked Brothers about it, they knew nothing of it, so I thought it was kind of fishy.

Recently, we had two ceiling fans that broke and the tech from Luna Luce was friendly and very fast. He said to give him a call if we have any problems and he would come right back out. We were able to do a buyout so we could pick our own new fans and have them installed. That was really nice. I've recommended American Home Shield to a couple of my friends. We've had mostly good experiences with them since we've been with them.

I had a leaking bathroom faucet that All American Plumbing and Rooter Service came out for. They were very good. The only thing that I've noticed with American Home Shield is that my monthly bill increased. I'm not sure that I was aware that was going to happen.

I sent in a claim for two stoves. With one stove, the electric igniter wasn't working on the burners. The contractor resolved that in two visits. They were very efficient and professional. On the other stove, the oven wasn't working at all. They resolved that the first time they came out. Everything worked out like clockwork.

The furnace went out Saturday morning after Thanksgiving. I called AHS and the representative told me that she would be getting ahold of Jungle Cat, the contractor, on Monday. It was so cold so I asked if she could expedite it but the contractor came out on Monday. The furnace was repaired that same day, though, and it's been working great.

American Home Shield is a good system. I dropped it, and then I got back into it. I have quite a few systems in the house that still needed coverage. The first time I dropped it was after I replaced one of three air conditioners, which I had been worried about. It just made more sense to have everything covered. Most recently, I did a claim on the cleaner pump on the pool. It sprung a bad leak and it was draining quite a bit of water to the pool. It was original and it was like 17 years old. The overall claim process for it was pretty quick. I called them up and they came out a couple days later. The guy confirmed it was a bad pump, and I had to wait to get it ordered. Everything works great now.

We had two calls already with American Home Shield and I really enjoyed them. The people were very professional and gave great service. They answered a lot of questions. I was very impressed. We had a pool service and a plumber come out. Both the contractors went above and beyond and explained the situation very well. I'm a real estate agent and I deal with home warranty companies all the time. I will be using American Home Shield home warranties from now on for my clients.

The air and the heat weren't cutting on and off. Nothing was working. I called the 800 number of AHS and submitting the claim was easy. I got an email and a text message saying that the work order was processed and they'd be contacting me soon. The techs were good and everything is fine now. I'm very satisfied with AHS. Whenever I have an issue, if I call, within the next day, I'll have somebody out to look at the problem. It's quick.

American Home Shield is doing fine. I have more of a problem with the people they outsource. My hot water heater is still not taken care of. It's still leaking and I'm hoping it doesn't bust my basement that's furnished. It's been since November 8th. The contractor has never called me though I've called them personally. American Home Shield has contacted them several times too.

In the past, we've had people come out to do the service, that even though we paid the deductible, it appeared that they were doing their best to try to find a way to add additional charges, like as if they were using American Home Shield as their foot in the door to get something else, and that's an unpleasant experience because the whole reason we're paying for that is it's supposed to be all covered. It might have improved already because this last time with the dishwasher, the people didn't try to do that. They were timely and they ordered the parts. It was a good experience.

The garage door wouldn't receive the signal from the car properly. It would open, but it wouldn't close. The contractor came out quickly and the garage door has been working good since then.

Some of the techs American Home Shield has sent out are awful but they have good ones. They sent out a heater guy and he didn't look at my heater. They sent down another guy and he did a great job of putting things back together.

When I called AHS, it was a little bit cumbersome. I had to call more than once. After we got through the robots, it got better. When the tech, Michael, came out, he was following up on an initial call where the problem was not completely fixed. But Michael fixed it. He was personable and knowledgeable. When he says he's going to do something, he does it.

I had two or three running toilets in my house, which caused my water bill to go up to hundreds of dollars. I called American Home Shield and at first, they didn't listen to what I was asking to be done. They put one toilet when I said there were two to three toilets in my house. They also did not put down a water leak when I said there was a possible water leak.

I was having problems with my hot water. The tech that came out was from Greenway. He took parts off my water heater and he was supposed to change a part but that part never worked. He said that I needed a new hot water heater. But mine was technically a new hot water heater and it hasn’t even been in this house for six years. When I called American Home Shield, they sent me an email telling me that Greenway was gonna charge me a thousand and some dollars to bring things up to code and put in a hot water line or cold water line. I said no and asked for them to bring the part.

The idea that we have a warranty kind of makes me more at ease but so far, I haven't seen anything good. The first claim I had was a week after we moved in. I saw a drop of water on the floor right next to the toilet. I called American Home Shield and they realized that this was pre-existing and they wouldn't cover it. Also, I scheduled a rekey service twice and nobody has shown up.

AHS sent Express for an AC claim on a rental property. The tech changed the heating coil and then he came back and said it was the transformer. He had to get a transformer and the unit ultimately came on. It went pretty well with Express, although the tech that was originally gonna come out got sick. They said they could reschedule me a week later but I told them my tenant has been in there for a week and they worked with me.

It's more preferable to file claims online because when I've called in before, they're all from the Philippines, and I can't understand anything they're saying. Their accent is so thick. In my recent claim, I didn't have heat and JW Ultra Air Heating & Cooling was dispatched. They had a gentleman named Moe who came out and he told me that I had a broken part and it had to be replaced. And so, I didn't have any heat for about seven or eight days. Then the part finally came in and they called me and they put it in that day. Overall, I like American Home Shield. They did a good job.

I had a problem with my toilet flushing and the tech did a good job with it. He was very professional, knowledgeable, and efficient. Overall, AHS quickly helps you repair a problem and they follow up real good.

Originally, the garbage disposal broke. AHS replaced the garbage disposal but it is a smaller one. I had a big heavy-duty garbage disposal in there. So, then I noticed the water started backing up. I called it back in. I didn't think there was something wrong. The tech came over, and cut the plastic piece that's in the garbage disposal. He said it was too big that's why the water was backing up. My sink is still backing up with water.

I went online and scheduled the service. The contractor checked everything out and made sure everything was good. It was all good.

The service we got was fine. We called for a refrigerator and the guy was on time. He fixed it in three minutes.

A contractor fixed the door hinge that was leaking on my washer right away. But they had to come back for my ice maker. It should be working now but it seems that they are having challenges getting that fixed. I got a message to call them tomorrow if there's no ice in the morning. I hope they won't have to come back because this will be the third time. American Home Shield is being responsive to it but it's the people working on it. I've had American Home Shield for years and this is the first time I've ever had a problem with this. Everything else has been perfect. One thing they've really improved on is answering their phone. They must have gotten a new call center or hired people. It's a thousand times better.

I bought the house in May and some of the appliances are not brand new. A few things have broken down and for one year, they have to come out at least three times before anything gets fixed. Then, a dishwasher needed to be replaced and I wish that it could have been fixed. But they said they couldn't get the part anymore so they replaced it. It was a high-end KitchenAid dishwasher but I believe they replaced it with the cheapest model possible. They could have provided a better replacement. I'm afraid that if the other items break and need to be replaced, they're going to give me the cheapest models possible.

The compressor was broken and the tech came out the first time and assessed it. He was very professional. He placed an order, came back a few days later and had it up and running. It was good. But the contractor is gonna come back to recheck it because something’s still wrong with it.

My stovetop stopped working and Glyn's Appliance Repair Service came out. They had to order a part for one of the eyes on the stove but they fixed what they could when they came out so that we can continue using the stove until they brought back the other one. They did a great job. The only thing was I didn't know that I can call AHS for more than one appliance at a time. The door of the refrigerator broke and I didn't want to call in because that was $100 but I didn’t know I could’ve put it on the other claim.

There was a problem with my bathroom Shower. I did a claim to American Home Shield through their portal. The repair was very good this time. The repair guys were here in 30 minutes. We've had some issues in the past with a couple of things, but they were nothing crazy.

I like AHS's professionalism. They've always referred really good people besides this last person. The company canceled and rescheduled. Then they said they came by and no one was home. They did not and I was home the entire day. So, I called them and said, “No, someone needs to come out. Because I've been sitting home all day. And I've been waiting over a month because you guys canceled and this was the rescheduled date.”

Initially, the first person that was assigned for the microwave didn't come. He didn't work out in the area where I live, so American Home Shield had to reassign the claim to Champs Construction. A repairman came out a couple of days after and fixed it. I got an email the same day to get a replacement microwave. When the hot water heater was leaking from the bottom, American Home Shield assigned the order that same day, and the contractor came out the next day. It was fixed fairly quickly.

I was having a problem with my water heater and it’s working fine now. The repair helped us very much and we now have hot water. People should use American Home Shield.

The AC unit wasn't working at all. The tech that was sent for it was exceptional. I'd use him again. He came out in a timely manner and he fixed the unit. It's working now. I'm glad I have American Home Shield. My sister-in-law has been talking about it for a long time and I just decided to get it and I'm pleased. I highly recommend it.

When I put in a claim, it is normally timely that American Home Shield's contractor comes out to service the equipment. Recently, a technician came out and looked at three appliances. However, he wouldn't look at the icemaker because he said that we needed a plumber to turn the water off behind the refrigerator which was not true because American Home Shield sent a plumber out who said everything was fine. There was a shut-off and the guy just didn't move the refrigerator to see that it was a shut-off.

I'm very pleased with AHS. I've been with them for 30 years. I had them with my other house years ago. I had a claim for my heating and air and they replaced the unit. It was a quality unit. I haven't had any problems with it. I was also very pleased with the techs AHS sent. They did it in no time, which surprised me. I thought I was gonna wait long because I've never had anything done like that big before.

American Home Shield has prompt service and I get somebody most of the time right away. We had a claim for our dryer that quit working. When I put in the claim, I put it under electrical because I thought there was something wrong with the electrical circuit board. The tech that came was professional, looked at everything, and was very thorough. But he said they don't do dryers so the issue is not yet resolved.

I used to have a warranty before and when I had a plumbing issue, the plumbing was covered, but none of the secondary damage or access to the actual issue was covered. American Home Shield was good with explaining that when I first signed up. Recently, I had water leaking from a pipe in my guest bathroom out onto the drywall in the living room floor. Infinity Plumbing capped and replaced it. I've had a great experience with them. Overall, I've had a faster response time with American Home Shield than I do with my home insurance.

I opened up a claim on the AHS website late at night for a broken washer. Then I received an email a few hours later saying they had assigned the case out to a contractor and I would be hearing from them. They emailed me again the following day saying if I hadn't heard from the contractor, to go ahead and reach out to them. So they were responsive and quick. The contractor was able to diagnose the issue fairly quickly from the symptoms of the washer. It was declared unrepairable so they replaced it. I was able to select the replacement off of the American Home Shield selection and I'm still waiting for the replacement to get here. I've only opened up two claims with American Home Shield in over a year that I've had a contract with them and they've been excellent to deal with.

The disposal wasn't working. Silver Eagle Plumbing was dispatched and they were very professional. There was a piece that was stuck in there and they had to use a wrench to undo it. Overall, AHS has good service and I haven't had a problem or issue.

I recently had a discrepancy with American Home Shield because we had purchased the house and we transferred over our contract. And the day that my contract was active with the new house, they told me that they couldn't fix our water heater because it was a pre-existing issue, which was not. So, we had to come out of pocket for that one, even though we were paying AHS to be covered for that. I was also out the service money that I had to pay on top of my monthly. They had two other companies come out and look at it and one said they could fix it, and I guess one said that was because they said it was pre-existing, which I don't understand.

My double oven worked on a Sunday and didn't work on a Monday. I called and placed the claim, and American Home Shield scheduled like they normally do. They scheduled someone to come out within 20 to 48 hours. The person was supposed to come out Wednesday before Thanksgiving. The timing was not a big deal as far as Thanksgiving. At 1 o'clock in the afternoon, the guy cancelled and said that they didn't have a technician to come out as I sat in my house from 8:00 to 5:00 waiting for someone to show up. I had to take off from work. AHS needs to try to find contractors who are going to show up. Because when you have customers sitting in their homes with a window from 8:00 to 5:00, and these yo-hos call at 1:00 and say, “Oh, by the way, we're not coming,” it's annoying.

American Home Shield takes a lot off our shoulders. I really like it. I've always had great customer service and timely responses. The people who have shown up to fix the appliances or whatever we needed have been great. The tech for the washer showed up when he said he would and went right downstairs. I was down there with him while he was fixing it and he talked me through everything. He told me what to check in the future so that when I call someone out, I could give them a better understanding of what's wrong.

Working with AHS is quick and easy and the technicians they've sent out have been fantastic. We had a problem with our hot water heater not recovering and the contractor came out. The tech took care of it in about 30 minutes and the water heater is now working like it's brand new.

We had a leaky valve in the faucet. APC Plumbing provided good service. The guy was friendly, knowledgeable and got the job done right the first time. I don't have a problem at all recommending either AHS or the contractors they use. When we needed something repaired, AHS was Johnny-on-the-spot. I can be all the way across the other side of the world and they are fast, friendly, and reliable. I don't have to second guess what's going on.

The dishwasher wasn't working and Harris County Appliance Repair did great. They said they had to order some parts and they kept me informed the whole way.

The door handle on my refrigerator had broke and somebody came, he saw what needed to be ordered, ordered the part, called me when the part came in, and came in and installed it. So, it was handled quickly. I just wish American Home Shield had a quicker process. One time, I had an issue with my AC and it took the tech almost a week before they could come out. And with certain things, I feel like there should be a process that can be escalated. They could have different providers that can come within 24 hours or 48 hours for certain instances. Other than that, American Home Shield has been very helpful for me. They helped me when I had a water heater go out. With the AC problem that I had that ended up being an electrical problem, it just took a long time to kind of fix it, but they assisted with that. I have the electronic thing, so I was able to get the money back for the TV because they couldn't fix it. So, overall, they've been pretty good.

The heater was making a lot of noise and the company came out. They were professional and did a great job. They resolved it that day and it was very good dealing with the tech. The service with American Home Shield has been great.

My microwave had a mind of its own and was turning on and off by itself. Also, there was a leak in my dishwasher and the guy came out and figured out everything in literally 10 minutes. Juan, the rep, was amazing. He called when he got the parts in and he came and put them in. I was extremely satisfied. I used to have Choice Warranty and they were crappy so I switched to American Home Shield and things have been great. It was the first time I’ve ever used it so I was very pleased.

The dishwasher stopped draining so I filed a claim with AHS and I was contacted by the contractor in two days. Then, around a week or so, they came out and did the work. It took them about 20 minutes to diagnose the issue and they had to order parts. It took them two weeks to get the parts in and they finished the repair yesterday.

The tech fixed my heater. The heat pump wasn’t coming on. The tech was great. AHS is worth the money.

There was a small hole in one of the AC ducts and over time, there was a little bit of cold air coming out of there. I reached out to American Home Shield and I explained to them what was going on and it was covered under the warranty. So they sent out a technician and she sealed it up. She was great, really professional and helpful, quick and communicative. Everything's working great. The warranty service with American Home Shield has been going great. The company that they sent out has been really great.

Prime Plumbing Services came to check a leak in our ceiling and everything was great.

American Home Shield has been great. I've used the portal and it seems very intuitive. It's been easy to select the issue and get an appointment. But I did have one claim that was a little problematic. The guy kept rescheduling and couldn't make it. So American Home Shield took control and found somebody else that was able to come. We also had somebody out for a boiler the other day and they were very good.

Our air conditioning was not working properly and it was the thermostat that was causing the issue. The claims reps from American Home Shield were very nice, understanding and helpful. They sent me the name of the company and a phone number so if I would not have heard from them reaching out to me, I would have been able to contact them as well. The gentleman who came out was extremely courteous and professional. He diagnosed the problem and put a new thermostat on. The service was excellent. The issue was solved and everything is working properly. I would recommend AHS. It’s a good thing to have.

I submitted a claim for my unit through the Home Shield's website. It seemed pretty easy and straightforward. At first, I got a notification that someone would be contacting me. Then I got a notification of who the company was and their phone number. Not too long after that, I got a phone call. The first guy came out and he replaced something on the unit and said that it should be cooling after that. The AC ran for four hours straight and it wasn't cooling. My unit faces north. So, it doesn't get really hot. I just noticed that it shouldn't take so long for it to cool. So, I reopened the claim up and called Crispy Air. The rep had me on hold so that she could call the tech. Then she told me that the tech told her that it looked like something else was going out on the unit. So, she said that she was going to be sending out a senior tech out over here to fix it. He came out and they replaced some motor and not too long after that, it started working.

I've been with American Home Shield off and on for 30 years. They're courteous when they answer the phone. You can get them quickly. I've always enjoyed working with them. However, there's a big variety of contractors in Houston where I moved from but there's not so many in this area. Usually, with American Home Shield, somebody calls you the same day but on this claim for the dryer, I didn't get a call in a couple of days. I called Tri-county and asked them what we were going to do. The rep said, "Let me walk you through some of the things you can do to make sure that we really need to come out there." She had me doing all this stuff to my dryer, trying to fix it. I told her, "I'll do all this but I know it's an electrical issue that I'm not going to be able to fix."

I had to have a washing machine replaced and the contractor was excellent in their professionalism, and in showing up timely and giving good information. I would recommend American Home Shield. I call them when requesting for service and sometimes, it can take forever but it was better this time. It was quite quick.

I had Reliable Plumbing come out and take care of two issues, a leak in the bathroom, one in the commode, which they took care of and my water heater. They made an adjustment and the water heater is not working. They did a pressure check at the hose bibb and we also have a pressure regulator on the hose bibb and now it's leaking. But they took care of the issue quickly. We were about four days without hot water. Other than that, it was okay.

We called in two claims. One was toilet repair and the other was a leak that was coming from our master bedroom to our second floor family room. The technician stated that it was due to the faucet in the master tub that needed a filter replacement. So he stated that, “You should call Moen to get the part, and then we'll come back out and install it.”

The tech from Cactus Garage Doors didn't have great bedside manners but he took care of the problem. He showed up in a timely fashion and did an adequate job. He changed the motherboard and I had some questions, which he answered. The garage door was good for a couple of days but then I had the same problem again. It was opening and closing all by itself. I called up to tell them that I needed somebody to come back. I was at work and I was a little stressed out. I don't know whatever was going on with the girl that answered the phone but it just was a little much for me.

My washer went out in Sep of 2021. On my dashboard the work order was closed and said possible replacement. I received a email stating they would give me $379.00 for a thousand dollar washer or they would order parts. I let them order parts and waited my 6 weeks. I called them and got nowhere with customer service. I had to call sales and told them I want out of my contract. They asked why and sent me to another department. That department was a bust and they sent me to another person. Her name was Cladia and she stated that they would have a answer in 24 hours and I would receive a phone call.

I had an air conditioning system leak and the contractor came in two days. I showed the service technician where the problem was. He didn't do a whole lot of diagnostic from there and fixed the problem. It was not the most impressive repair that I've seen. He cut some PVC piping and just left it in the yard without even telling me he was doing that. It's not a huge thing to address, but he could have been a little more professional about it.

The AC wasn't cooling. It wasn't cutting on. When I called American Home Shield to submit the claim, I couldn't understand what the reps were saying. It was terrible. There was a lady that acted like she was going to sleep. It was difficult. When we finally got in touch with a man, it wasn't too long after they really got on top of it. Comfort Heating and Cooling was real nice. They came out and did the job. So far, the AC is operating good. But it's so difficult to get in touch with American Home Shield.

American Home Shield's claim process is fairly smooth in comparison to other companies. We recently had a leaking shower drain and the techs they sent did the repair the day that they came out. They were pretty professional and efficient at getting the job done. AHS has also improved in terms of the customer service and having a representative that understands your claim. When you call in and speak with someone, it's a little bit easier relaying information.

There's a lot of stuff that I had covered before that they don't cover anymore. They went up on the price and then gave us less coverage. I didn't appreciate that. I had them replace my garbage disposal before but with my new contract, I had to pay out of pocket for a replacement. I don’t have money to give away every month just for them to be taking my little fees and then when I call them, they're not covering it.

I like the process of how to report a claim. It is very simple online. I like the short time it takes to get back to me with a contractor. So far, I've been very pleased with the quality of the contractors. When the icemaker in our refrigerator stopped working, the contractor fixed it promptly. They were here when they said they would be. They had the parts with them. It was a good, solid job.

I love American Home Shield's service as well as the prices because during this time of year, it’s a big help. The tech from Central Heating was on-point and fixed the issue. I liked the work he did. The comments that you hear from other people about AHS are true. They do a good job and you’ll love it.

The claims submission process wasn't awful but when I had a garage door issue, it took almost two weeks to get it done. There was multiple rescheduling. I heard that American Home Shield was better than other companies but it was still bad. American Home Shield should have better customer service. They reschedule many times because the technicians couldn’t get to me and then having to spend another 500 in addition to the copay makes me think that I’m not going to renew next year.

My upstairs air conditioning and heating lost power, and I submitted a claim online to American Home Shield and got a call back. But it was four days before the tech came out. It happened over a holiday weekend so that was the problem. I put a second ticket on so I can just have my downstairs serviced and from start to finish, the tech was at the house for an hour and a half. He was very quick and knowledgeable. He explained what the issue was and what he did to correct the issue. I have nothing but high marks for him. This is the second time that I've had to use AHS since I've had them and both times, it has been a good experience. I would highly recommend them.

Technicians come out to my house to fix my air condition when it gets hot and in the wintertime but never fix the problem. They had me spend money for a private electrician and it's not the electrical panel that has been updated. They didn't put the original equipment back into the unit and it's causing it to constantly have a shortage. I'm back into winter now and they told me it was my thermostat. It's not. It has something to do with their system that constantly shuts off. Every technician that comes put a wire and hotwire it so that the heater will run. But in the summertime, when I need to switch back to cooling, they have to come back out and remove that wire. So they never solve my problem. I've been having problems with my air conditioner for over eight years and they never send the same technician to do the job. They need to send the same tech out.

N & K did a great job on the refrigerator. The tech knew exactly what the thing was, where the coils are and defrosted them. He said he needed to order a part and he cleaned up. They came back within a matter of days and replaced the part. AHS could improve their process. They expect the customer to know a lot about everything. We don't get to talk to anybody. Everybody is off in La La Land somewhere. I have to open the ticket. I have to tell them everything is wrong. They wouldn't have had to order a part if I had been talking to somebody that knew what I was talking about, but I said the refrigerator didn’t get cold anymore. The model number was easy to find. But, there's no customer service anymore. When you get somebody, they’re in another country. They don't speak the same language that I speak so there’s a lot of, “Excuse me?” cause I don't know what they're saying and they don't know what I'm saying.

I like American Home Shield. They've been quick to get me assistance. Everything worked out fine. I'm happy with them. I had a claim for the furnace and there's a fuse box in there and it was turned upside down, which caused this problem that all we were getting was auxiliary air and it wasn't heating. So the tech fixed the fuse box and it was back to heating.

It's really easy going through the claim process. I log on to the website and American Home Shield pretty much provides all the different types of symptoms that I may have. I click on it, hit okay, and I would be done in less than a minute. The only issue I may have is with the email they send out when the contractor is going to come out. I'm assuming maybe American Home Shield just contracts somebody out and they really don't know when the contractor is going to come out. But the contractor calls me and lets me know when. Other than that, everything else seems pretty seamless. I had a claim when my toilet and shower were backing up. A&M Plumbing came out and ran a snake and unclogged it in about 45 minutes.

I had a gas valve go out on my heater, so I put in a online claim with AHS. They handled the rest and the repair service contacted me within an hour. They did a very good job and overall, I was pleased.

American Home Shield’s service is great. I had to call them a couple of times when I couldn’t get into the website for some reason, and they assisted me. They're a good company. normally go online to request for service. They're really quick to reply when I put in a request. Normally, there's somebody there a couple of days quicker. They always send out reputable people to do the work, and they've always got the issue fixed.

I paid $75 for the contractor to clean the furnace and at that time, I told them that I was having problems with my thermostat. They had to write another ticket up and I had to pay $100 and I was thinking how come they couldn't look at the furnace at that time. It wasn’t American Home Shield but the company. They were saying they couldn't do a repair on the ticket so, that guy left me the number and I called and set up the appointment. The tech was very nice, professional and friendly. He came in and got what had to be done when he found out that I needed a thermostat. The same guy came back the next day and did a fabulous job. But this was initiated by American Home Shield by what came through my email. So, I hope that if anything else happens in the future, it will go that smoothly.

The contractors are sort of hit and miss. It's especially true when it comes to heating and air conditioning guys. We've had to use HVAC contractors several times during our time with American Home Shield and sometimes they're great but sometimes they're really bad and they don't know what they're doing. Unfortunately, when the ones that don't know what they're doing show up, they can do more harm than good because these systems are very complicated. Also, what happens is, it's never a one-time call. The contractor comes, tries to fix the issue, and they get it sort of right. But then, I would have to call them back. That happens very frequently. But with plumbers, not so much.

Submitting the claim was extremely easy. I did it on Sunday morning and on Monday, I waited 'til about noon and I called the company, Air Pro Master. They were able to send somebody out Tuesday. The tech replaced my garbage disposal that was leaking from the bottom. I'm extremely satisfied.

My refrigerator wasn't staying cold and the techs that came out repaired it, so it works great now. I let American Home Shield of my issue with the refrigerator online. That's the way I usually do it. The website is fine. I got an email saying the name of who was gonna come and their phone number. It was Fidelity that came out and they were amazing. It took them two tries to get it. The first time, it was working for a few days. Then, it started having problems again. So, I called them back. They came back and fixed it, and it's still working great now.

I filed my first major claim with American Home Shield and I really wasn't sure about the process and how it went. But everyone that I've dealt with has been really great and kind of reassured me what the next step was. Also, they were very expedient in getting back to me. The claim was for the refrigerator and the first tech, Chris, came out on a Friday. He checked it and said that he couldn't repair it so he referred it out to another person. He thought it was either leaking Freon or it just wasn't working because of that. He told me to call American Home Shield if I didn't hear from anyone by that Monday. I didn't hear anything so I called American Home Shield. The young lady that I spoke to said she would contact Chris to verify what I was saying. She verified that the information that I gave her was what he recommended off of the service call.

I just got my refrigerator replaced through American Home Shield. I like it. This is much better. They were going to repair my Samsung refrigerator, but I got an email saying that they couldn't fix it and that they were going to replace it. They came in and took out the old one and put the new one in. They did a great job. The only thing with AHS is if you're filing a claim over the phone, it's kind of hard to reach somebody. It takes about 20 minutes, but this experience was fine.

The service is quick. But I had an issue getting my refund back. It took almost six months for them to do the tracer on it to remind me, because I had forgotten that I had gotten and deposited it. So part of that was my fault. But I had to call about seven times before I got the good answer. Different people gave me different information. But they were all very nice. The service that I do get when people come out is relatively good. I just had a service done on my garbage disposal. My home costs a million dollars, but the tech replaced this garbage disposal with one that goes in apartments. So I’m not sure that’s a good or bad thing.

I had a leak and the contractor was able to fix it the same day that they came out. It was pretty quick. It's been working well.

My oven would never reach the temperature required and it took too long to reach anything. Lucas Appliance was able to get in as quickly as I needed them to. They wanted to come in like that same week, but I wasn't able to because of my own issues so I had to wait another week. They did a very good job of diagnosing the issue and did really well. The gas portion wasn't working so the sparker was replaced. The oven and the cooktop work better overall now.

We had an issue with our oven that was repaired. The claims process with American Home Shield was very easy and good. The service guys had to order the part and then come back. I like the ease of use and professionalism of AHS. Everything's been satisfactory.

The dishwasher stopped cycling through the cycles. The techs came in, replaced a part, and everything's been fine. Filing a claim with AHS is pretty simple. Once I make a claim, a rep would tell me that someone would be contacting me and reaching out. I had to use them a couple of times and the techs came out and did great work. The warranty can help the homeowner save a lot of money, especially on their appliances or anything that need to have insurance and warranties on. If you look at that same repair out of pocket, it’s a whole lot more, even though you’re paying them the monthly charges. Once you pay that service fee, your payment is pretty much done, unless it's something that's not covered. But so far, my dealings with AHS have saved me money on my air conditioner that would have cost me a lot more out of pocket.

I had to pay for the new refrigerator and I charged it to my credit card. I have to pay the credit card but I haven't been reimbursed yet. They said it takes a while to get reimbursed and that put me in a bit of a bind because instead of paying my card off in full like I always do, I'm going to have to pay part of it and I'll have to pay interest. Other than that, AHS has been fantastic. They fix whatever problems I've had immediately. Also, the technicians have been wonderful and pleasant. They work nicely and they come in wearing masks -- I don't have to ask them. I had the replacements for the microwave and refrigerator arrive at the same time but the contractors were both very nice that they worked around each other. I'm very happy.

My refrigerator recently had quit cooling, wasn't doing anything. The tech couldn't fix it. It wound up being a wire chewed into by a rodent. He said it could be spliced, but he wasn't allowed to splice it. The entire wiring on it had to be replaced just to get it. He told us we could splice it ourselves, but we couldn't do it. I have a son who is an electrician, and he did it, and it was back up and running. We also had our inside air conditioning unit that went out. When I called American Home Shield, they sent someone out that said it could not be repaired, so they replaced it, which is their policy. I've had that happen with a refrigerator as well where it could not be repaired, so they replaced it with one of equal value. So, I have no complaints.

The upper shelf on the dishwasher came off the track. A young man came out and did a very good job. He was informative and he showed me why I was having the problem and that nothing was really broken. I just didn't know I didn't know that there's a latch that I had to close so that when I pull out the upper shelf all the way out, it doesn't come off the track.

I had a heat pump issue. When I would turn my heater on, it would blow out cold air. I called AHS to tell them about the issue and I needed somebody to service my heat pump. They referred Sevier Climate Control and the tech came. He said that all I had to do was switch some wires around. He got my heater working and it was blowing out hot air. But a day or so after that technician left, it got cold and I turned my heater on. It was doing the same thing it did prior to him coming. I took pictures of my thermostat dropping down in degrees because the house was getting colder and colder.

My washer would not go through one cycle and it would cut off. The first people AHS sent out didn't figure it out so AHS had to send somebody else out. The second tech figured out what was going on and since the repair, the washer has been working perfect.

When I call AHS, I usually get a call back within an hour or two with the scheduled appointment. Overall, they've been very good and helpful and they resolved the problems that I had. Accent Air recently came out for the AC and the tech, Cole, was outstanding. He knew what the problem was and explained it. The part wasn't available and he got the part within two days. Then, he was out here promptly and took care of it. The AC runs perfectly now.

I had difficulty the last time I used American Home Shield two years ago. I just swept it under the rug because it wasn't worth the time and I couldn't get anybody on the phone. Compared to this time, I could. So this time was a better experience. One of the switches of my breaker box kept tripping and it would turn two of the lights off in my house. The tech came out and said he changed the strip that it belonged to. It worked fine for a few hours. The next day, it started again. I tried calling the tech directly. I left three messages. He wouldn't return my call. That was when I decided to call American Home Shield. The process they're doing is great because I got someone on the phone, and I did this Saturday. So hopefully, they would answer their phones and get their customer satisfied.

My ice maker quit making ice and the tech who came out was prompt. A piece of ice got back there and froze up against them. It was a simple fix and the ice maker is working back fine like it was. I've submitted things to American Home Shield over the years and they were all good. They replaced my microwave. I pay AHS $75 and if it’s to my disadvantage, it doesn’t sound great. But if it is, it’s wonderful.

The deductible is not that cheap and I feel like we shouldn't pay any deductible because we pay monthly but it's worth it. The guy who came out for a claim was very professional. He was very fast and fixed the issue right away.

Submitting a claim with AHS was pretty easy. But when I'm talking to their agents, some of them don't understand what I'm trying to say. Also, when I had a claim and I paid $100, they brought out the person and he told me that he couldn't do anything for me. So, I've spent a lot of money in the last month having people come out, but then they would say I would need somebody else.

Most of the techs I’ve dealt with have been good. But the original people that American Home Shield sent for our range didn’t even know how to install it. So, they had to send another guy more local. AHS could improve on some of their communication. When they set up something with somebody, they should have a little input from that person as well. If we're not getting contact from the people or whoever AHS is sending, we can at least talk to them but oftentimes, once they send them, they don't have any idea what the people are doing. But other than that, AHS does an excellent job as far as responding when you call. You can get ahold of them fairly quickly and it's not a big runaround.

The website is easy. You just have to have your account number. When you put that in, the site directs you which way you want to go if you're looking to upgrade your plan or file a claim. I have a Maytag dishwasher and when the dishes were turned face down, they weren't getting clean. The techs could have come the very next day but because of my work schedule, I had to plan it four or five days out. The techs were great. The first guy called me and told me what time he would get here. He told me he was on his way, and then I got a text verifying that the tech was also on the way. He was on time. The second second gentleman called me and he wasn't as friendly. He didn't really give me a time and just told me he'd be there sometime during the day. He wasn't as nearly as planned out and coordinated as the first guy.

My neighbor had AHS and he was telling me that any time that something broke, the job was good and it wasn't expensive. Recently, the furnace was on, but it would never cut off when it reaches a certain temperature. It would just constantly stay on. We called the technician back and he adjusted it. That was what he said he did the first time - he adjusted it. AHS is very professional and their contractors come out as soon as possible. Compared to the pandemic with everybody putting you on hold for months and months, that was very good timing.

We have great service with American Home Shield. When my washer and dryer stopped heating, a contractor came in and changed whatever that was bad.

The first two vendors couldn't fix the issue of the microwave that was not powering up. There was the same issue about three weeks after they fixed it. It requires a special tool to remove the microwave out of that existing condition where it's installed. They know this but they didn't bring a dolly to pull it out of the cabinet, so they couldn't do anything. There were a couple of repeat calls in the same issue for not having the proper tools with them. There was a lot of wait time in between because they didn't have the right tools. All said and done, it took five months, which is not good. But I was impressed with the last guy. He came prepared and knew what he was doing. He read this wiring schematic and took care of it.

I have dealt with American Home Shield for years and they've been good to me. I appreciate their communication and would recommend them. They save me the trouble ‘cause I don't have to go and research people. They have done that part, so I can trust that they're gonna send a quality and knowledgeable person out, and somebody that’s been vetted. I've had electrical issues, a water heater issue, and an AC issue. It looked like a car that's been in an accident a thousand times, but they still made it work.

I had a toilet that was stopped up and a leaky faucet. The contractor fixed both but the communication was what bothered me. It seemed like I was pursuing them to do a follow up because nobody was calling me. When the plumber came, he fixed the toilet off the top. The faucet was a little bit more of an issue because he didn't know why it was leaking. When he figured it out, he had to get the part. He said as soon as he had the part, he would come back and fix it. For two weeks, I was the one calling asking them if they were coming back.

A repairman had the AC issue fixed in 20 minutes. Something had come loose near where the fan is mounted on the outside unit. But I'm not pleased with American Home Shield. The send out whoever they want every time. There's this one company called 3 Boys Appliances. They came out here five times and didn't fix anything. Each service call was $75. I told American Home Shield not to send those people back to my house.

Every time we've had an issue or a question, it's always been answered and/or handled. Recently, the toilets were backing up, so there was a clog. When I called, the AHS rep said, "I'll put the service in. Get a tech out there." I asked about how long she thought that would take and she said, "You should probably get a call Saturday, maybe Sunday at the latest." She asked, "Is that okay?" I said, "It's an emergency because we can't really take a shower or do laundry, do anything like that because I'm worried that it's just gonna back up and then cause more damage." She said she'd give me a callback. I said sure. So, she gave me a callback. She called somebody, got ahold of somebody, and had somebody out there Saturday morning.