American Home Shield Reviews

Whenever I called American Home Shield, we had to wait a couple of times but they came out and did proper work for me. A repairman recently came out and did the necessary repair.

I’ve been with American Home Shield back and forth since ’08 and my experience with them has been good. I called when I had issues with my microwave and my dishwasher. It always takes 15 to 30 minutes to get through to American Home Shield but it was good once I got through. The contracting company I was given was great. Technicians came out and they repaired the dishwasher and replaced the microwave. I was told that the door was not latching. Everything has been great since then.

Sears came out because we had an issue with our dishwasher. To actually submit the claim to American Home Shield, it was pretty straightforward. The problem was getting someone to come out and ordering the parts. Because of COVID, that was the biggest challenge. When they ordered the parts, it was going to take the parts two to three weeks. By the time that the parts were going to come in, we were traveling out of town. We had to schedule the visit for the first week of January. So, it got pushed out from December into January, because we weren't going to be in when the parts came in. But when they put in the new parts, everything is perfectly okay. We had two different technicians. The first technician was fine. He indicated what kind of parts we needed. The second technician was very nice and was very informative of what had to be changed and why they ordered what they did.

The heat pump of the air conditioner was tripping the circuit breaker in the house on a regular basis when it was cold outside. A technician came and measured everything. He said that the measurements electrically were good. We then got a referral for an electrician to follow-up on replacing the circuit breaker. He did a really good job of troubleshooting.

The igniter in my furnace went bad and Airforce Heating & Cooling came out and replaced it. They fixed the problem, they had the part. They also came before they were expected. It was good.

The plumber was friendly and professional. He did the work for the shower and sinks but my front sink still has a slow drainage. Everything else is good. I did call AHS and they are sending somebody out tomorrow to try to correct whatever needs to be done. Hopefully, whatever is happening with the sink, they can get it cleared up. Most of the time, I would just let it go but I thought about it and decided this needs to be done. If I’ll wait too long, AHS will be charging again saying that it was another call. Sometimes, I have problems of getting things done with AHS. They send out people and whoever company they send out won’t get my problem done. Then, I have to call somebody else to get it done.

If I'm happy with something, I would stay forever. But if I'm not happy, I will quit it. For a claim I had, the first people that were supposed to come didn't even bother to call me and I waited all day. People have got things to do like work or whatever their ongoings are that day. If someone says they're gonna come, they'd better come especially a business like Sears. You would think they would be more professional. Instead, they canceled their appointment with me.

Our heater in our house wasn't working correctly It would heat, and then quit, and then heat. I did a claim to American Home Shield and a tech came out quickly and got it fixed right away. He was awesome.

Right now my experience with AHS has been okay. Sometimes it's a hassle trying to get information done or it takes them to call or have somebody come by the house to fix the items. But the people who came here had been very supportive. My other washing machine broke. He had enough to run. But the tech said there was no way it could be repaired because its parts are no longer good. I'm satisfied with AHS. That's why I keep using their services.

I had problems with Plumb Genius previously, and I would like to have a different option if someone has had a complaint about a company. But American Home Shield told me there was no other option. So it's uncomfortable to have someone come back that you had a bad experience with before. But thankfully a different Plumb Genius technician came out when I had a claim for the garbage disposal.

The contractor came out as scheduled, got my rollers back on track and changed out the spring. They did a good job. This was the first time I've had to file a claim with American Home Shield and I did it online. It went well. The problem wasn’t covered but they explained that so I didn’t have any surprises. I would recommend AHS if someone is gonna purchase that service.

I like the guy who came. The ice machine on our Whirlpool refrigerator was bad and he replaced it. He did a good job. I'm satisfied with the timeframe too.

The garage door wouldn't open. All of a sudden, the switch was flipped. I had a little bit hard time coordinating a date. But when Basel came out, he was super professional and he did a great job. He was a very down to earth guy. He used all the COVID precautions, which I appreciated. We're going to continue to do a little bit more work with replacing the door with Basel going forward.

AHS has always been able to have someone out here pretty quickly whenever I've had any issues. I had two recent claims with them - one was for an icemaker and another was for a furnace. It was a very easy process. For the furnace, I called in on a Saturday and it was Monday before somebody came out. For the icemaker, AHS contacted someone that same day but somehow, the person lost it in their email. He contacted me the next day and came out within a couple of days. Both of them needed a part. One came back and fixed it the same day. The other one came back the next day. They were nice and very professional.

The starter was corroded and it wouldn't automatically click on because of all of the corrosion. Higginbottom’s Heat & A/C went in and checked the whole unit. They didn't see anything else wrong so the tech knew that that probably was the problem. He cleaned the corrosion off then it automatically clicked on. Then he would put it off and it would click on. He started it about six times and had no problem. It came on right away and I've not had any problem with it since then. He was great.

Home Shield was very professional. They were quick in assigning a plumbing agency that's familiar with the North County of St. Louis within eight hours. I expected delay because the person was on a job working, but Budget Plumbing contacted us and asked us what were the issues. When they came here, they troubleshot the leakage and where it was coming from. They added replacement plugs to the assembly there and then they replaced it. There hasn't been a leak whatsoever. Budget did very, very good. They were equitable and professional. They also had an apprentice that just graduated from trade school with them. The veteran person that was there did a wonderful job of instructing that young guy into what should be done.

I had something going on my pipes. It was screeching. I thought it was a leak. The contractor came in, found the problem, and took care of it for me. They were real professional, quick and efficient. Everything's been fine ever since. So far, I've been pleased with how quick I'm able to get somebody out here. The amount that I've noticed that AHS has covered for me has been pretty good.

I like American Home Shield. The have very fast response. When I sent in a claim for my furnace, I got a notice the next day that the engineer will be at my house. He came in and solved the problem. It was perfect.

Our biggest issue with American Home Shield is their on-call customer service. That is pretty much useless and you can't really do anything. We had terrible experiences with calling in. We spent as much as 12 plus hours on trivial issues. When I asked what was happening or where we were in the timeline, it didn't seem like anyone ever knew anything.

American Home Shield has been very responsive. Both initial contacts for the call-outs for the refrigerator and the furnace were great, although somewhat brief. We sent information such as the serial number, the model number, and a couple photos of the damage to the refrigerator. The guy that came out did the same thing. He looked at the model number, the serial number and the damage then he said had to order parts and left. Sometimes it's taking a while for parts to arrive but stuff happens and I think it's because of the pandemic.

The electricity went out on one side of the kitchen plus half of another side. Something happened with the breaker box. The sockets and everything else went dead, so the fridge and the freezer were out. I called it in and then my dad was the one that talked to the electrician. My dad said the electrician was good and knew what he was doing. Any questions my dad asked, the electrician answered. The electrician checked it and did what he was supposed to do. He was a nice guy who was very knowledgeable. I would use him again if I could.

My refrigerator went out. Because of COVID, the claim process with American Home Shield took a little longer than I anticipated it would. Also, the process needs to be more informative. When they told me that my refrigerator parts were no longer available, they did it by Gmail. I'm not that savvy with internet programs and services. So, it took me almost 30 days to find out that my fridge wasn't going to be repaired. I should have been informed with a phone call. When the claim was approved, I went to Home Depot and bought the replacement refrigerator. AHS gave me almost all of the cost. But, they were very unclear with my warranty. They told me that I was going to have to obtain a warranty contract. Then, after I did all of that, they told me that the manufacturer's warranty would have been enough. So, I was out almost 300 bucks.

It was reading 80 in our house this weekend and so Florida Construction Authority came out. They turned it off and turned it on again, and it worked. But then, a week later, it would just shut off by itself. I looked at the thermostat and it was 82 in the house. They've been out several times and they've tried to fix it. They replaced the compressor. Then it was making noise and they said it's the compressor again. We had to put out $400 something just to put the Freon in. This thing's costing us a fortune.

The tech for my AC repair was very friendly, courteous and professional. He did the job and now my AC is working great.

The last time we called American Home Shield, we had a leak under the house. It cost me $100 for the tech to tell me it wasn't covered and it would cost over $10,000 to fix. The guy who quoted that kind of money was a little outrageous. The tech also said it was gonna take three days while my water just ran down the alley. That was not acceptable at all so we went and found somebody who did the job for $1,800 in one day. The guy who quoted that kind of money was a little outrageous.

The switch went out on my washing machine. They had to order a part for it and it took almost a week for the part to come in. The timeframe was understandable, considering where the house is. Also, the tech was very professional and very knowledgeable.

The claims process was really easy. I went online, filled out the form, and then they sent someone the next day. The contractor called me back and everything worked out well. They answered everything professionally. American Home Shield's service looks pretty simple and straightforward. Also, they’re reasonably priced. The first time I used them, they were reliable and they got everything covered.

Sirius Plumbing & Air came out and were able to solve everything I needed. The plumber himself was professional and did an amazing job. He explained everything very thoroughly to us.

American Home Shield has responded quickly and they've had people come out that were knowledgeable and able to address the problems. I've had the policy for years and never used it, but then all of a sudden, I needed it a lot. It definitely is worth having. They did plumbing and then a guy came up this past week and fixed the garage opener. He did a good job replacing the unit. AHS is also in the process of finishing the refrigerator repair. They chose to try to repair it as opposed to replacing it. Something rusted the rails so the freezer is not operating, so right now, we don't have a refrigerator. It's been a bit of an inconvenience because it's taking a few weeks to get done. However, we were sent the part and the repair people are supposed to be back to fix that on the 19th.

I called American Home Shield when the air conditioner was not working properly. They put me in touch with Automatic Control and they've done very well by me.

A component in the hot water heater needed to be replaced because the wires were seared and burnt. Once I put in the service request call, within 48 hours, a guy came out and serviced it for me. It was the same one who fixed the last plumbing issue that I had. Overall, I'm satisfied with the service that I've been receiving for the last four years.

The dryer was malfunctioning. I let American Home Shield know about it through their website. It was easy using it. I was supposed to hear from the contractor within 24 hours, which I did. The tech explained everything and fixed it before he left. It was a great experience and it went exactly as the expectations were set for me.

My dryer was not drying. The tech who came out was absolutely great. He went above and beyond to make sure it was good. He also cleaned up behind himself. The repair wasn't submitted at the time. But he saw there was a issue, and he went ahead and fixed it. I'm good with AHS but they could lower their price.

We had a part go bad on the dryer so American Home Shield had to send someone out to fix it. The claims submission was good and they got back to us really fast. The technician came out, looked at the dryer, and ordered the correct part. He was great and timely. Then I got an appointment the next day to set something up. The technician came back out and he did a great job on the whole thing. We also had a claim with one of our dishwasher last year. It was the same company, so it was good. They tried something but it didn't work. They had to come back out a few times to figure out what was going on and it worked out well.

The tech found out what was going on with the heater. There were two wires that lost contact, which was why the heater wasn’t working. He was professional and the repair went well. I made another claim to American Home Shield so the contractor is coming out. But anything else is good so far and I'm satisfied.

I go to the webpage whenever I need to file a claim with AHS and it's pretty easy. Recently, I needed a service for the heating in my personal property and the techs they sent out were really good and very professional. They were on time and I liked the way that they sent the invoice later with a picture and what they worked on. I also have AHS on a rental property and I'm currently waiting on a part for my dishwasher there. Other than that, all my experiences with them have been really good. I've had the warranty for a few years and it's been useful. I've really liked their service and I feel like it's been worth it for me.

Contract #: **. Service Request: **. To whom it may concern, I am writing about an appeal to a recent AHS warranty service that was declined. A recent service request ‘completion’ was noted on my account. I called in 2/8 to have my spa looked at as it has a CE error code. The tech stated that a wiring harness failed and it would need to be replaced. He stated it was an older unit and that it maybe hard to find. He called me back and said he could not find one so that he would contact AHS about a unit replacement.

I had to call AHS three times. One time the rep put me on terminal hold and never even came back on the line. Then when I called the third time, I was on the phone with the rep for about 40 minutes trying to get the work order straightened out. I thought everything was fine, but then when the plumber came out, there were four things and two of the things weren’t even on the work order from American Home Shield. They only came out to repair my toilet after they found the water leak and our water heater.

This review is not about the subcontractors who come to fix an appliance. This is about the company itself and how poorly it is being managed. I have a simple problem with this company and I have been calling them every week since December to resolve. I have 3 properties that I signed up with AHS. When I signed up, they twisted my arm to leave my CC number even after telling them that I will pay the whole year by check. They said it is OK, just call to remove the CC from the account. Well, I paid by check for 2 properties in Nov or 2020.

When I first put in the request to American Home Shield, Climate Heating and Cooling came out right away, and they thought it was one problem, and then it turned out to be a different part that they needed. So then, they got the part ordered and came back and replaced it, but there was an issue with another part and I'm still trying to get them out here to replace this part because I keep coming home to my house being 50 degrees because my furnace won't light by itself. The spark igniter is having an issue. I can manipulate the cord and get it to ignite when I'm here. But when I'm not here, I can't do that, and then it doesn't ever ignite, so it doesn't heat.

American Home Shield has done an awesome job. The vendors have been very professional and respectful in their job and customer service-wise, they're excellent. We had a refrigerator that went out and all kinds of different things. So far, I haven't had any situations where I can say, "Oh, I don't want to deal with them anymore."

The tech went up the loft, checked out the cooling system and told us exactly what the problem was. I did appreciate what he did with our cooling system. He was excellent. I can't say that for the guy that did the refrigerator though. Also, American Home Shield could be a little bit better. When filing a claim, I have to make an appointment with the service person. American Home Shield should do that. It's a little bit much. I had to reach out to the service people and they weren't very prompt in getting back to me. The other thing is that American Home Shield went up on me. Everybody got to go up every time you look around but I went from 49 to 55. I'm looking for somebody else that's got a lower rate and a lower service fee when you need service.

There's no human interaction with American Home Shield. It's all computerized. You just answer the questions that are in front of you. You can't express yourself exactly what you want to say so you're limited to that aspect. Then when you file the claim, you call the people that they refer you to or they call you quickly, and they're out in a pretty good time. I got the heater serviced by someone and they noticed the plate inside, in front of where the gas flames are, had a crack in the middle of it. I called the warranty company and the guy came out and sealed the crack. He said he was here before for the air conditioning unit, so he knew what he was doing. Now, the window on the inside oven door, the thick glass, is cracked. I have to call a claim in for that. Overall, I've been satisfied.

The techs from Moonstar Appliance were very good and very professional. They repaired the refrigerator but now it's starting to malfunction again. This is the third time I've called American Home Shield for that and they've sent over two different vendors. The first time, the techs said it needed Freon. Then, the guy filled it up with gas almost a year ago. And when I called them recently, they said that it needed Freon again because it had a leak. So they put the Freon and a liquid for the leak. That should have fixed it. But now, I noticed my refrigerator is heating up again, so I'm thinking that the leak has not been fixed. Despite that, the techs cleaned up and I have no issue with them. The refrigerator is quite old and at this point, it cost about 300 bucks to get it fixed.

The technicians were knowledgeable about their job. The AC is working fine since the service. AHS has been a great company.

The tech from Doctor Cool was fantastic. He went the extra mile and changed all my air filters for me. The experience I've had with American Home Shield was prompt and efficient. The service provider was very timely. She said she'd call me back if they had a cancellation. They had a cancellation, so she got me in quicker, which was quite impressive.

My wife did a claim on her computer for our toilet. The process was very simple and pretty straightforward. It's idiot-proof. A guy came out and he was really good. He knew exactly what he needed to replace. There was a gasket in there that got worn out. We live in a 20-year-old condo so that kind of stuff is gonna happen. The thing, however, is our toilet is not a common one and the guy didn't have the part on his truck. He left to get the part, came back, and put it in. He was only gone an hour or so. And he wasn't here 15 minutes when he came back.

American Home Shield worked out really well for me. I wish I started with them sooner because with a large home like ours, something can break. We had replaced some HVAC on our own and it was quite expensive. Had I been covered, I would have saved myself a lot of trouble and money. My only complaint is that I can't transfer that policy outright. We're getting ready to move to another property and we have to completely cancel it out then start on the policy.

We couldn't open and close a pushbutton thing to turn the water on. We couldn't get the water without using our whole body to pull it. The rep told me the date the contractor would come and then the timeframe. Lake Plumbing came out and the tech was nice, efficient, and professional. It took him two minutes. It cost me $100 and it's worth it. The repair makes it easier to take a shower. Working with American Home Shield was professional and easy.

My furnace stopped working. The claim submission process was very simple. I called up AHS and told them that I had the issue. They immediately assigned me to a repair company. They told me the name of the company that would be in touch with me. The contractor called me and said that they were sending somebody out and they were going to come out the next day. Also, I said to them at that time that if they get a cancellation, I was available and lo and behold, they had a cancellation. The repair guy came out pretty quickly and made what he thought was the repair. He told me the problem was an air pressure switch so he replaced it.

I filed a claim for a washing machine that would not drain. The tech was out in about three days and had ordered a part. That's typical and I expected that but I don't like it. He came back the second time and stayed about 10 minutes or so. He said he put the part in and left but it's still not fixed. The last contact was me calling him last week and him telling me that he had ordered the part. Somebody needs to keep me up to date as to what's going on. The length of time that it's taking to get something repaired could be improved. It took several weeks for the last time I had something then now it's probably about 10 days into it. I don't think that it should take that long.

The tech was very nice. He needed a compressor and he had to order it. As soon as he got it, he came back and put it in. When I have a claim, I prefer to speak to somebody and call in, but it's awful. It's difficult to speak to somebody, even to get through on the phone during the regular weekday. The computer puts you through a lot of stuff. Then on weekends, you can't even get in touch with anybody. Also, they're out of the country. But overall, I've had a good experience with AHS. They've come out promptly, and they fixed my items.

AHS is easy to navigate and has great service. The contractor came and got the work done. But I can't feel some of the air coming in in one of the rooms. I didn't recognize if it was the issue before he fixed it. Maybe one day I'd call him back or American Home Shield to see if he can take a look.

The refrigerator stopped working, and nothing was staying cold. So I used Home Shield and they assigned Apex to me. They've come to my house before, so they did a really good job. After the service, the refrigerator has been working perfectly. But I had a difficult time last year when I had a claim for the washing machine. They also sent out Apex but they could not fix it. The tub was stuck. When they tried to take the tub out of the washer, it was tough. It was hard for them to take it out. They told me that they would put me in for a new washer. It was 600 and some odd dollars but Home Shield only gave me $200. Also, they kept giving me the runaround. I would speak to someone and there was a language barrier every single time. When they sent me a check and I went to cash it at my bank, my bank told me it was rejected because American Home Shield cancelled it. It was just drama. So I lost $400 if I had to pay it on my own. I got tired fighting.

My experience with American Home Shield has been positive. I submitted a claim online to have a microwave fixed and it was a smooth process. The guy came out, ordered the parts that were shipped here, came back in two weeks and put it in. We had COVID while they were waiting on the parts to come in, so we had to postpone it a couple of weeks. The microwave works fine now.

I submitted a claim with AHS. The techs came out and put in a new water heater. Unfortunately, right now, they just came back out because it's not heating the same as the old water heater was heating. It seems like I've had to increase the setting. So, they just wrote all that down and submitted it back to American Home Shield. But the techs were awesome and perfect. AHS was timely and responsive as well.

The toilet wasn't flushing. I called American Home Shield and told them. I called them on a Sunday. The girl couldn't understand me very well. She couldn't grasp the concept. I couldn't wait until Monday. I had to have toilets in my home. I had to work through that issue and get them to understand what I needed them to do and pay the additional $75. I talked to the owner of D&S, and he said, "They're good about paying that." They did. He came out on Sunday, then they came out Monday. They thought they fixed the issue. They unblocked the pipe. They were very nice. They can be a little more tidy, but it's plumbing and it's a home repair.

It was a good experience with Intertech Maintenance Group. They worked pretty fast and cleaned up behind themselves. They kinda explained what was going on and the process behind it. AHS is very reasonable and I would continue using them.

I can schedule the request online easily. The only concern I have is when I have any questions, I call and it takes too long to get connected. Except for that, everything works good for me. One time, a technician came over to my house, examined the system, and found out that the igniter was broken. He replaced that.

It took three days for the tech to come out and then everything went well. He fixed our washing machine on the spot and he did a good job. The same company also came out for the refrigerator and they did just as well. I'm happy with the program.

The icemaker was not dispensing water properly into the icemaker itself. Therefore, it wasn't making ice. The contractor replaced the icemaker in a timely manner. I'm pretty happy with them. I've had American Home Shield for two and a half years now and putting a claim in on the line is not a problem. It's just whenever I have a question on a claim, it seems like my call is forwarded to India, and I don't understand anybody on the other side of the line. This was not a one-time incident. In the four times that I've called, I've always gotten somebody that's very hard to understand. It's not a perfect setup, but it is what it is.

I had a plumbing and an electrical claim put in the same day. It was easy to do it online. The contractors were nice. They didn't treat me like I was stupid, so that was nice. Both of them had to come back again. They had to each get parts. But I was notified immediately as soon as they received approval to come back. Everything has been working good since the repair. I've been with American Home Shield for a few years and so far, so good.

When my washing machine was on, I had water coming out under both commodes. It was backed up. Pipe Down Services came out and unclogged it. The tech was very nice. It's been doing good. I had a good experience with American Home Shield.

I put in a claim for a toilet issue and the contractor came in two days. I got excellent service and they got my problem resolved. Everything has been good since then.

The dishwasher wasn't turning on. I submitted a claim with AHS and the process was easy. Then, the tech they sent out said that he needed to reset something and that was it.

Someone from Yantra Air came to my house a second time. He was great both times. He was very responsive and he took care of the problems. From my experience, American Home Shield is worth it. My only complaint is the denial of a claim that I made with regard to a faucet in my house. The faucet is frozen, rusted, and doesn't work. I called and American Home Shield said that they don't cover that. Besides that, everything else has been great.

RDN responded quickly. They provided excellent service. As far as American Home Shield, there’s a lack of communication. It's like calling a third world country to speak to someone. Then it just seems a little redundant. It's like going through the channels. It's like there's some miscommunication. It has gotten better though. I've had to use this a couple of times. The first time was a complete failure. I actually thought it was a joke. My experience was better on my last attempt, which was to have my hot water heater replaced. Overall, I would tell anybody that they provide a good service.

I called AHS and told them I was having issues with my stove. The tech that came out was very good. He did the work at a good time and enough speed, and he cleaned up behind himself. Everything seems to be functioning well. AHS always came when I needed them and I never had to wait a long period of time.

Everything has been relatively smooth with American Home Shield. They were pretty good. The process of submitting claims online seems relatively easy. I just put in a request and after a day or so, someone called and tried to schedule an appointment for someone to come out. I had someone come and fix my refrigerator. The technician seemed professional the first time he came in to do some troubleshooting to figure out what the problem was. He narrowed it down to what he thought the issue was and it was a valve that needed to be ordered. That part was ordered and he came back maybe a week later, and that was actually the solution to the problem.

They come through with what you need and if something breaks, they get it replaced. If it can be fixed, it'll be fixed. They replaced my microwave and dishwasher. The techs that came out were all from Sears. They were all great.

The contractor did a great job. They were fast and efficient. They got back to me, they got things done in a timely manner, and they left the work area clean. It was just installation of a water heater, but we were really happy with them. Lately, we've had good luck with American Home Shield and we're very glad we've had it. We moved into an older home and we've needed it. It's been great for us. I would recommend it.

The technicians are professional but in terms of the overall experience, I'm on the fence about if we will continue using American Home Shield. We ended up paying more out of pocket for the Freon refill versus what was covered for the repair parts for our heat pump/AC unit repair. I'm gonna research things to see if that's standard because I know that's not covered in my contract with AHS.

The microwave door would not shut. When it would close, it wouldn't close all the way and the microwave will still run. The American Home Shield website was easy to use when filing the claim. Then we got notified that the company would contact us and let us know when they would come out and schedule us. Dealing with Gaige Appliance was cordial, convenient, professional. This repair has helped us tremendously, especially with my kids' homeschooling and they can warm up their food for lunch. I love American Home Shield. It's very convenient and very prompt service when needed. I would tell my friends and family to use them.

This was a follow-up to the same claim I had about a week and a half earlier. The system stopped working again so the contractor came out. The process was smooth and professional, and the technician was responsive. He came out the next morning and was able to do the repairs necessary. The air conditioner seems to be working fine.

Sometimes, the connections are not very well and American Home Shield’s response takes some time. Otherwise, everything is okay. When I submitted a claim for a property I rented out, the issue was addressed and the repair was done satisfactorily. It was adequate and timely. The renter was there and he didn't express any concern afterwards.

I had a plumbing repair. It was quick. The plumber was nice and efficient. He advised us to use the warranty on the sink that we have. But he also installed a replacement, which was helpful for us to get something working right away.

My dishwasher was tripping the circuit breaker so I called my home service company, American Home Shield for repair on December 12th 2020. The first tech came out, found that a wire had a short, cut and spliced it and committed to ordering the parts and being back out the following week. I received an email and text that the repair had been completed the following week (which it had not) and I called back AHS. After researching, the associate at their call center said that this claim could not be completed by the tech they had sent out as they were not Authorized to repair the brand appliance that I had so she created a new repair request.

The techs who serviced my furnace's humidifier thought the fix would work. They opened the vent to see whether the green light would come on but when I went back to the furnace, the light shows its red. The contractor said they are gonna order the parts for it. That's not happening yet and I got a text from Home Shield saying they're investigating things.

The company called ahead and made an appointment. The tech practiced social distancing and wore a mask the entire visit. He wiped everything down and cleaned it when he was done touching everything. He was great. However, the claim was unable to be resolved. They said they wouldn't be able to resolve the issue and to refile the claim which I did. Right now, it's open without any further action from AHS and I'm not happy with them for reassigning me the same exact company when they've already declared that they can't fix it. Also, the process was difficult because it's all automated and I was unable to speak with a human.

My garage wouldn't close. American Home Shield told me I had protection for that so the garage guy came out. He said it couldn't be fixed 'cause the door would just go up and stop or go down and couldn't be opened back up. He would come the next day to put in the new garage door opener. I took off work the next day. He didn't come out or even call back to say anything.

My refrigerator wasn't getting cold. Tri City Appliance came and the man looked at it so quickly. He opened the door then he looked at the back. He said that it got a refrigerant leak. He gave me my yellow copy and told me that I'd be hearing from AHS. I called Tri City and they didn't know who came to the house. I'm a disabled 100% veteran with mental issues and it scared me to death. They also couldn't find the paperwork. It went on like that. They told me they could send somebody out and I said no because I don't like people coming in anyhow with COVID. They couldn't figure out what to do and so I told them that they needed to find that paperwork.

Timothy Revilla’s Plumbing was wonderful. They not only did what they were asked to do, but then they helped me further find other issues that I didn't know I was having. American Home Shield has been very helpful for me.

The water heater was leaking. I did a claim to American Home Shield on their website. It was very easy. The technicians that came were great people. Nothing leaks anymore.

American Home Shield sent out Flash Garage Door Service to my rental property. The renters were not able to close the door properly. It was opening and closing. It would close, and then it would open on its own. Then, there was a switch which needed to be replaced, and they came in and they replaced the switch. Everything was smooth. Once I paid my $75 fees, they just came in and did it.

The technician was very friendly and knowledgeable. I wanted to make sure that my AC was working properly and he explained to me why I wasn't getting the proper air in one of the rooms. I would have AHS again. I canceled my account because I sold my home but they provided excellent service. I’m very satisfied with them.

The AC was not turning on when I wanted it to cool and it wasn't heating when I wanted it to heat. The contractor was relatively quick and came out in less than a week. It was really a good experience.

My dishwasher wasn't going through cycle and it wasn't draining. When Eric came out, he said it was the motor of something that he repaired the first time. I ran it maybe once or twice and it did it again. What he found was two things have burnt out at this time. Overall, he's very professional and knowledgeable. If he didn't know something, he made a phone call to figure out what was going on.

I recently had my furnace worked on and it went good. The tech was knowledgeable and nice. Having the home warranty, I don't have to worry about other costs.

My outside air conditioner for my upstairs was not kicking on. The thermostat control settings were not responsive. My online claim was accepted and responded to within about five minutes and I got a number to call. I called the people that were going to come out and fix it. I left a message with them and then they called me right back and we talked about it. The next day, they got somebody out right away. The technician was a very personable and very well-mannered individual. He came up and we talked. I went around to the side of the house with him. He talked me through what he was doing and all the different steps he went through. I was perfectly satisfied and happy with his work. I'm satisfied with American Home Shield.

A repair guy showed up for two leaks in my faucet and he did a great job. He had to replace my entire faucet on my kitchen sink and then I was supposed to have something fixed on my bathroom sink. He said that it was missing a part, so American Home Shield said that they wouldn't cover it anymore. The repair guy got the part for my bathroom sink and I had to pay him out of pocket. That sucked a little since I already had to pay, but we're able to use the sink, which is necessary. I definitely recommend American Home Shield. I'm not sure how much a plumber typically is but I'm sure it saved me a couple $100 on that visit.

American Home Shield has been great. They recently sent JR Appliance Service out here and they were wonderful. They did a excellent job and since the service, everything has been functioning greatly.

I made a claim for some leaking toilets and it went great. The guy who came out was knowledgeable and he replaced things that needed to be replaced. He did it it in a quick time and I was very satisfied.

I called American Home Shield because the walls were leaking. They sent a plumber out. The plumber said, “It's not the sink, it's the air conditioner leaking.” So, then AHS sent an air conditioner person out. The air conditioner person came out, said it was not the air conditioner, it was the plumbing. They had four different contractors come out to my house until somebody resolved it. I was just going back and forth with American Home Shield. At first, they were trying to charge me $75 every time they sent a contractor out, and I told them, “No. ‘Cause no one is fixing the problem, so I'm not gonna pay anybody until it's fixed.” I went through all of this drama with them and talking to supervisors, and then they finally said, “Okay, we're gonna waive the $75 until the problem is solved.” But other than that, I haven't had any issues.

Our water heater was whistling and making these really weird sounds. I didn’t want to take a chance on having the thing blow up on us so we had a plumber come out. He checked everything and he couldn't find anything wrong with it. So it was good news. The plumber was prompt and he did a good job. American Home Shield also did a good job when we had a problem with our refrigerator. It took about four visits to get it done, but it works fine now.

We gave American Home Shield a call and they gave us a code. We got a call within an hour and the gentleman came out, fixed it and went on about his way. Everything went like clockwork, so I have no complaints. It was great.

The plumber came out twice for the same exact issue but on another toilet. He essentially came out on the first toilet and replaced the wax ring on the toilet. Then we discovered that there was mold in the subfloor there and he helped diagnose that. Then he came out a second time for another issue with the toilet. He even left me the boxes for the things that he actually used to fix the toilet. So in the future, I would know what he used as a product to put into the toilet.

The Alpha Omega Mechanical tech was very knowledgeable in what he was doing and explained everything that he found. He said that what could be fixed and what didn't need to be fixed. He had a very detailed estimate. But American Home Shield did not authorize the repair. They wanted an extra $75, even though I had already paid it and we never got reimbursed. We paid the money and we received no service. Also, it was absolutely awful trying to communicate with AHS's people and everybody that we spoke to had a very thick Filipino accent. It was very hard to understand them. The last time that we reached out, the gentleman that was on the phone taking our order told us that our refund will take until at least February 21st. And at first, he said he didn't see any notes and then all of a sudden, he saw all the notes that were there to allow the service. It's been a nightmare.

The dishwasher would not drain. The contractor came out and fixed it right away. They were very good. They were on time. They're an excellent company. I also used American Home Shield when the motor went out on my air condition on my blower. It was in the middle of a hot summer and it was 95 degrees in my house. I'm 73 years old. I called American Home Shield and I tried to get somebody out as quick as possible because when you're old and you're hot, it's not good. But they kept putting me off. So I called my local air conditioning guy that took care of my air conditioner and it cost me $900, but American Home Shield paid nothing.

The coverage is good. They're always there for you. The only thing is that my plan was $42 but they changed it to $58. I didn't receive any call. They just took money out of my account.

The contractor did a satisfactory job. They had the issue unstopped within 30 minutes and they were on their way. They were very professional. I'm very satisfied with AHS. I've had it for 18 years and all those years I've had to use it so I'm not gonna go complain. Without it, I would have been messed up being I was a single mother with a disabled child for a long time.

Back in October, when it was freezing here and we had ice and snow, I had no heat. It was the heat pump. So, I had to go to emergency heat. American Home Shield sent a guy and some group out of Abilene. They ordered a card, put it in, and it froze again New Year's Day. It looked like an ice cube out there. So, the next guy came out, looked at it, and he opened it up and he said, "What the hell is that?" He said he bypassed all of the stuff and the defroster card was from 50 to 80, which does me no good when it's 20. He said that it needed to be replaced because it was also leaking.

It was a positive experience with AHS. The tech that came for my dryer was very nice. My son ran the dryer and accidentally got the lint trapped so his socks got stuck in there. The tech had to take it apart and remove the socks. He was very professional.

I was having trouble with my oven. I called American Home Shield in October when it first started and they sent someone out. The first company that came out said they had to order a part. The part came in a week and a half prior to October 2nd. Technicians came out and replaced the part. The oven was working fine for some weeks. I tried to turn the oven on again and there was a strong odor like something was burning so I turned it off and I never used it again. I tried it a second time and there was no heat coming from it. I called American Home Shield and they sent someone else out. This was 60 days right after the first company came back out. I was told I would be charged a copay again.

We had a key changed. All I had to do was call Home Shield and they set it up. I had a call back from the locksmith within a couple of hours and he set an appointment for two days out. It was good. He did it first thing in the morning too.

The service itself is okay overall. But I've been having some issues with getting the right vendor at the house. Sometimes you have to call a second opinion because the first vendor for some reason put some incorrect information. So the service hasn't really been beneficial because it takes a second opinion to get things fixed. I have an appliance issue that hasn't been fixed yet. The last time I talked to Jea's Appliance, they said that they needed a part. But that was two weeks ago.

My heater was blowing out cold air instead of hot air. It wasn't heating the house. The guy came in. He was extremely professional, very courteous and did a whole investigative thing into what was going on. He found the problem and fixed it. He replaced my thermostat and it's been working beautifully since then. I was very happy.

We got a new washing machine and dryer. The washing machine people said that the valve has a green-green stuff on it so they cannot plug the washer. They replaced the valve and fixed the leak under the sink. They changed something in the sink and it's fine now. They're good. These last couple of months, I've been telling the reps at AHS that the number they call and the email is my wife's. I've been telling them to put my email and number on there but they haven't.

I almost canceled American Home Shield because I had some issues like I wasn't happy about my washing machine claim. Then I do claims online if I can. But if I need to talk to somebody about something, I try to call because I usually can't express myself when I'm online. The biggest complaint I have is that they're computerized. If they don't give the right option there, I hope I could get ahold of somebody. But they're fine. Recently, Mel's Preventive Maintenance came out to do some AC work. The tech did a good job and was highly professional.

I had a leak in my faucet and the sink in two bathrooms. I called American Home Shield and they said someone will call me in 24 to 48 hours. The repair guy was very good. He changed the faucets, told me what was leaking and showed me what needed to be done. I would get him again.

AHS sent out Complete Air Mechanical of Central Florida Inc. to work on my AC system. Initially, their techs looked at the unit and wanted 1,700 to fix it. I had an issue with that because it was a bit more than what most companies charge. So, I called around and called back Maximum, the company that put the heating and air system in the house when the house was being built. I asked them how much the Freon costs since Complete Air company was trying to charge $100 a pound for it.

I submitted the claim for my microwave that wasn't heating up and the technician came out within the next couple of days. He was very professional. I showed him where it was at. He did his test and found out that my electronic board to my microwave wasn't working. He ordered me another one. It came in on a Monday then he came the next day. It didn’t take long for everything to get completed. The other claim didn't go so well. The technician came in and looked at it. He said he couldn't find anything wrong. Within the next couple of days, I had to call again for another service. This guy from General Electric came in. He was more in depth with his findings and he fixed it.

My sister was complaining that when she put a new light, the light blew so she had to replace the light fixture, not just the light bulb. It came back on then it blew again. She had also told me that her brand new vacuum stopped working twice. She had some other electronic purchases that she'd plug into a wall that did the same thing twice. That all sounded electrical to me to have new things breaking like that and the light not working. The electrician came out and I asked him to check if everything was okay with the electricity in that house. He said that it's as safe as it can be for a 20-year-old modular home which gave me the impression it isn't that safe. When he left, the light was working and now it's not. I don't know that it's his fault that it's not working or if there's something internally wrong with the electricity. But he seemed nice. He came and did whatever he was supposed to do.

It was great when AT Appliances came out for our dishwasher. They came at a decent time and they fixed it. It was quick. They were professional and it was good.

Usually, if I put the claim in today, someone calls me the very next day and sets up something. This time though, there might have been a miscommunication or things have changed. When I called back the next day, I said, “Well, no one never reached me. And every time I tried calling, no one answered the phone.” The American Home Shield rep told me I had to wait 72 hours before anyone would contact me for a repair. I said, “Okay. You didn't tell me that yesterday.”

The AC repair guy was excellent. I was impressed with the way he explained everything to me and my wife, and the fact that he showed up on time when he said he was going to show up. The AC is going great. I'm extremely satisfied.

I had something leaking onto my ceiling on the first floor from the second floor. The first time technicians came, they cut holes on the ceiling on the first floor. One hole was where the spot was and the other one was right under one of my toilets upstairs. That was to verify that the leak was not coming from there. The first hole they cut was exactly where the stain was. And it was still like that. They told me to monitor it then call them back and they would come out. That was overnight and it kept leaking. I called them to come back out. The second guy who came said that it was my toilet in my master bedroom that was causing the leak.

AHS has been fast and reliable. The technicians that fixed my washing machine were professional and quick. It hasn't been giving me any more problems.

I can submit a claim online just fine and that process is okay. I call too, but that process is a little more cumbersome as I have to wait on the phone for a very long time. With my recent appliance issue, I originally submitted it at the beginning of December and it was just resolved this weekend. Warrior Heating & Cooling was the second contractor to come out and they were fabulous. The gentleman listened to what I said and he was wonderful. If he could have been the first person to come out, the issue would have been resolved back in the beginning of December and it would have been great. I have since recommended that company to other individuals.

I've been using American Home Shield for many years and I've had a great experience with them. The service provided by their tech for my claim when my heat wasn't working was excellent.

I've tried numerous Home Warranty companies and American Home Shield has been the only one where it's consistent. With the other ones, you file a claim, and it's a 50/50 toss-up of whether the claim is going to be covered or not. With American Home Shield, I've never had any issues. If something is on my contract, and it breaks and I need it fixed, American Home Shield has always been there to fix it.

We called the contractor for the furnace that went off. They came the next morning and did an excellent job. They got it up running and everything's been fine. The only thing is my wife has a hard time getting to talk to a person. It's always a machine. It's difficult to navigate through sometimes, but we handle it. We've had AHS for five years now and we're well pleased with the system and the way everything's going.

There are certain things that I'm not happy about with American Home Shield. We had a downdraft range and it wasn't working. They replaced it for us, which was nice. They said that I had two choices. Either they give me the money and I was gonna purchase whatever I wanted or if I could wait and they would order the range for me. The installation would be on them. I was fine with that so we waited three months. After which we got the unit. The unit has been sitting in my house for a month now. I have two kids in my house and I have this large unit sitting on the floor. Every time these kids run around, I feel like they're gonna get caught and get hurt. I don't have a big place.

American Home Shield is the best. When we first purchased our home in Illinois, the prior homeowners purchased us some random home warranty and they were godawful. We stopped using it because they were useless. But American Home Shield is doing something different than what other folks are doing, so they should keep doing it. I'm not at home all the time, so it's been a big help for me. If some thing’s going and I'm on the road, my wife doesn't feel helpless. She knows that I can make a call or she can make a call and have somebody come out and get the issue corrected for us. So they're part of the family.

I had an issue with my heater. It would click on and fire up a few times, but it wouldn’t consistently run the flame. It was because the flame sensor had been corroded out. Super Air diagnosed and fixed that within the hour that they were there. Everything was good with Super Air. American Home Shield has been working fine, so far.

I did a claim for a clogged-up frozen garbage disposal through American Home Shield's online option and that was convenient. A guy came out and was very nice and polite. He practiced social distancing. He fixed the problem quickly and did a good job. It was something that could be done with a broomstick and I should have been able to do it, but I didn't. I tried to fix it but I just didn't dig at it hard enough. I was afraid I was gonna break it. But the guy dug hard.

We had an issue with our garbage disposal. H & K Plumbing came and fixed it. I had a different home warranty company six months ago, and we had to call them out. H & K Plumbing also came out but the service was terrible. Then when we had this new claim with American Home Shield and it was the same vendor, I was worried that the experience was gonna be terrible, but it wasn't. They sent two different people and it was great.

I made a claim to American Home Shield for plumbing leaks. I got quick response and had somebody out the next week. They repaired what I needed repaired.

We've had American Home Shield coming up on a year on this house, but we've had them on previous homes. I like the fact that I do the claims over the computer. They take the credit card. However, following up would be one area they could improve on because we had an issue with one of the plumbing companies. The plumbing company ordered a polished nickel nozzle and the set is brushed nickel. On a home that we did a $100,000 renovation in the kitchen on, I got two sinks and the two doesn't mix.

Our refrigerator quit functioning on us and it turned out that it was the compressor. It took a little bit longer to get the part than was expected. So, American Home Shield authorized us to get a mini fridge for $150 and they paid for that until they were able to get the part. We were able to get the refrigerator repaired and everything's working A-okay now. The problem was addressed well and I was very satisfied. That was the only time we submitted a claim to AHS and we were new to the process. They should outline the procedure of how to file a claim and how it works for new people. For new home buyers, having a home warranty is very essential and I recommend it highly.

The fan motor of my heat pump went out. The techs were really good. They explained to me everything they were doing. Everything has been perfect since they came.

It smelled like something was burning. My husband put in a claim and the guy who came was very good. He cleaned everything off, put something on the wires and it's been working good now. American Home Shield is also cheaper than making the call for a regular heater guy to come in.

Our emergency heat was stuck running all the time even if we turned the whole unit off. This time around was great. It was a lot smoother. But our first claim was a nightmare. When we tried to submit the ticket online, it didn't work. It seems like a lot of your stuff was sent to people overseas. American Home Shield set us up with somebody that didn't show. And then we tried to call to resolve all those issues. We couldn't even get anybody on the phone. Between my husband and I, we had a total of 12 hours on hold on the phone. One time, one lady fell asleep on the phone with my husband. It took months and months to get the issue resolved. I'm also a real estate agent. I was freaking out because I sold AHS' home warranty to other people. And I was like, “Oh my god. Is this the service they’re giving out?” I’m so embarrassed.

Our refrigerator ice stopped and wasn't cooling the refrigerator at all, just the freezer. I figured it had frozen up most of it, but I didn't know how to get back into the coil. I called Home Shield very late on a Saturday night and they sent a man out Monday afternoon. He defrosted it and discovered it was the thermostat. He replaced the thermostat, and it's all back to normal.

We had a garage door repair claim and American Home Shield got what we needed done. I called to make sure it's covered. I don't wanna pay it and then not be covered. The tech who came was great. He went above and beyond because of the time it took to actually find somebody. They had to cancel at first because of the weather. The only thing is it's kind of hard getting ahold of American Home Shield sometimes. The call volume is insane. Also, we had to get a plumber out here. We paid $100, and they couldn't even do anything, so that was kind of disappointing.

I had a lot of trouble with my furnace. There was a company that came out twice and fixed it temporarily. Then this second one came out twice. The second guy they sent really knew old floor furnaces that are run by gas. He fixed it. But the first guy knew that that was the wrong kind of thermostat. He changed that, but it didn't really fix the problem. What I appreciated about them is they listened. And they finally sent me their old floor furnace expert.

I had an oven issue and I called GE and left a very detailed message of where, who, and when to call. They just ignored it and called me, but I was in a meeting and couldn't take it. I got their message after the meeting ended. When I spoke to their delivery person, he said the guy would not go back there and he gave me a phone number to call. It was a Saturday and that number was closed until Monday so handing me that didn't do me any good either. That was pretty disappointing. I talked to somebody with American Home Shield at customer service and they got it rescheduled for Tuesday. It happened and GE got it fixed. With the plumbing issue I've had most recently, I scheduled it on a Tuesday night and people reached out. It was taken care of by 10:00 the next morning. That was a considerable improvement. Having AHS makes it very easy when there's an issue.

I would recommend American Home Shield to anyone. I told my girlfriend and some more people about it. My sister has some home warranty with her company and I also told her she should go with American Home Shield. She's considering it too. She had a microwave that was broken and it took her almost a month to get it replaced. I told her every time the contractors with American Home Shield came out, my stuff was fixed the same day. Sears was recently sent out for the refrigerator and they were excellent. They said there was a piece broken with the icemaker and told me everything they were doing. They had the part for the icemaker there on the truck and I didn’t have to wait.

I had some electrical repair work done and the first tech that AHS sent out didn't know anything. Then they sent a second one. There were some loose outlets and he fixed them all. It was a good experience. One time, we got our water heater replaced and it was supposed to be all covered by AHS. The plumber charged us $600 when he came in and then he didn't change anything. He just replaced the heater. Then when we asked him, he said it was uninsured stuff. So, then I called American Home Shield to find out what all is covered. They said the heater is covered unless he changed some pipeline. Nothing like that happened. It ended up costing me quite a bit to replace the heater issue.

C Mayes Plumbing & Heating came out very quickly and resolved my issue. The plumber was very professional and informative. The only thing about them is that their mailbox is full. I couldn't leave them a message and they weren't answering the phone. It was like one or two days that I had to wait for them to get back in contact. But I had a really good experience. American Home Shield is worth the monthly fee. It saves money in the long run so I definitely recommend it.

It took the tech a couple of days to get out here because he's super busy but the experience was fantastic. He got in and out in less than an hour and the clothes dryer works great. He's been out here two or three times over the course of the last year. He is my favorite out of all the techs that AHS has ever sent out. He's very conscientious. He came in masked, gloved-up and very square under these circumstances. If you ever need anything repaired, Mr. Fix It is your guy. We've been in this house for two years and had numerous home warranty repair works done. AHS has been reasonably consistent and I would recommend them to friends or anyone. It's a good value and we're pleased with the experience.

The technician that American Home Shield sent out was very knowledgeable, kept me apprised ahead of time of when he was going to be here and was right on time. He looked at the appliance and quickly discern what the problem was. He had the part that was needed. He went to his truck, picked the part up, and put it in. It went very well. Overall, I've had very pleasant experiences with American Home Shield. Everyone has performed very well. I like the service people that they've sent to me for the repairs that I've needed.

I had a heating problem with my furnace and the guy from A&E Electric came out. He knew what he was doing. I also had a plumbing stoppage and it was easy to submit a claim once I got through the recording (all those prompts). However, the provider they sent out was horrible. The guy claimed he has 15 years experience, but he couldn't fix the problem. He made up lies too. People can Google my address and see how much my home is worth. This guy claimed that I had pipes missing and there was a major problem. He didn’t even submit a request for what was needed until I kept calling and calling to ask when he was coming back because after he came, he tried to clear the line and couldn't.

It’s hard to understand what American Home Shield is covering because the cost to pay the technician seems to be the amount of money that it would cost for the product that they're replacing as well as the installation charges. I decided to go and get my own plumber, the water heater and installation for less money.

The plumber noticed a leak. It was a pinhole in the pipe for the water heater. To fix it, we needed to shut the water heater off and the water heater shutoff was also defective. He couldn't shut the water off and he didn't have all the equipment. He said he will have to let the company know what needs to be done so he wasn't able to do anything on the night that he came. He wasn't sure when he would be back. Meanwhile, we had to shut the whole house off so that it won't be damaging further into the wall with the drywall getting wet inside the wall. But my daughter lives there and she has two kids and whenever they need water, they had to go back outside the house to turn the main on so they could use the water. Once they were finished, they had to turn it back off.

There was a leaking pipe in the kitchen and when I submitted a claim with AHS, it was easy. The techs who came out were great as well. The plumber came out for us to repair the pipe and they sent Mr. Handyman to repair the drywall. The quality of their work was very good but Mr. Handyman replaced the piece that was cut out and they didn't paint it. So, they just left this new piece of drywall that doesn't match the rest of the house and I have to go and repaint the whole house to match that piece that they installed. On top of that, we have some water damage on the kitchen floor, which was caused by that leak, and apparently, AHS does not cover that.

Submitting the claim to American Home Shield was easy. I just paid my service fee upfront and they contacted Lynch Electrical, who then contacted me. They came out to fix my attic fan. And then, I had a light bulb in the basement that needed to be rewired. And they worked on helping me identify some switches in my garage. The tech was very nice and quite informative. He was able to explain to me the process and what I have to do. Although he couldn't fix it the first day, he came back the very next week and completed the job. There is one more thing that I have to call them back later on. He said it needed to be greased, and he didn't have his grease gun with him. Since it's wintertime and this is a summer kind of thing, there is not a big rush on him coming back.

My cooktop controls were flaky. They beep all the time and change the temperature. Also, the microwave was old. I was so thrilled with the repair people who came. They did a great job. They came back and figured out what needed to be replaced on both of them. Then AHS decided that they were going to fix the cooktop and replace the microwave. The microwave is back ordered which is fine. For the cooktop, they got the replacement parts and came and fixed it. It's great now. On that or a different trip, they figured out what's wrong with my dryer but I haven't heard yet from AHS if they're gonna repair it or replace it.

I called AHS because the heater would not come on. The process has always been difficult 'cause I have to wait at least an hour. But the contractor called me immediately within 24 hours and he was here the next day. The guy was great. He knew what he was doing. I would absolutely recommend AHS.

I was disappointed with the furnace ticket that never got answered. The furnace was the most important during the storm and the winter and it was just dropped, with no urgency whatsoever. But other than that, AHS still does what they say they're gonna do and I'm satisfied with the work that they've done. They sent out Ryco Electric and the tech took some time out to educate me on some things instead of just coming in to do a repair and leave. He gave me some information that I can use to use on other appliances as well.

We called for a plumbing issue and the guy that came out was super nice and kind of cut up. He was straightforward and professional. He was an average person having a conversation with me. He did his job. It was an excellent experience. Calling American Home Shield is a lot easier for us. We could do claims online if we ever had a problem, but we like talking to real people. We also like it when somebody speaks English and that's American.

The bathtub faucet handle broke off and it caused an issue with leaking and the tech that came out was able to fix it. The dude was very fast. It was outstanding.

My hot water heater was not working. I did a claim online then I got maybe both a call and maybe an email stating which company would be the one contacting me. That company then contacted me. It took a couple of days for someone to come out because we had a blizzard. The guy came out pretty quickly. It was another two or three days before he put a new water heater in, which was okay. It wasn't untimely and it was 'cause it wasn't an emergency. The guy did a good job. I live in a duplex and the furnace went out too and I had to get that dealt with. The hot water heater had been an issue for a while and while I was online for that claim, I threw in a claim for my furnace as well. Although I went almost a week without a furnace, which was not so fun, the claim was fine. There's a new furnace that's working at the moment.