American Home Shield Reviews

My toilet was leaking super bad. It sounded almost like a sink running. It was really bad. So I called American Home Shield. The techs came out, and they changed something out, and it worked. That night, my daughter came home from work,and she was, "Mom, the toilet is leaking again." The techs came out a second time and they changed another piece. They said, “That should be fine.” They were all really nice.

I am happy with the outcome. I thank American Home Shield for their quick, effective response.

American Home Shield is the warranty company for my home. I called them for repairs/replacement on my water heater. They sent out a contractor who was not licensed in my county to do work and would not send anyone else. The work required a permit which the company did not get and when they installed my water heater I was left with a carbon monoxide leak that I had to pay another licensed contractor to fix. When I requested a repair for my furnace that had a faulty pump on the exhaust line they denied the claim even after showing them that a licensed HVAC repairman had deemed the unit unsafe. Both times I have had to pay out of pocket for Licensed Contractor to make repairs. There no reason to have a home warranty if they won't even pay for basic safety.

Some ring on my washing machine was not working. Repair people came out and they did a fantastic job. They found out what the problem was and said it was going to take a week to get it in. Two days later, their repair person was able to fix it during a snowstorm. We also had an air conditioning thing. Every person that was sent out for our air conditioning unit was horrible. But Sirius was the best and they were amazing. Their person fixed the air conditioning unit. American Home Shield should keep using Sirius because they get the job done. I also don't have to call back 50 million times. You don't want to keep calling back for the same problem.

I signed up for American Home Shield because my sister told me that she had had it, and I said, “Gosh, is it worth our while?” And she said, “Well, I really think it is. You ought to check into it.” When I checked into it, I just went ahead and signed up for it. I thought, “Well, it is a pretty good deal.” We’ve been without heat for the week. AHS got somebody out here. The gentleman that they got was from a different town. He did an awesome job and he was a nice gentleman. But he replaced the part and he left our whole thing open, stating that we might have to have a furnace replacement. He told the company, “They'll probably need a new furnace.” He explained it to us. Something was going on with the furnace and it will probably blow down.

My experience with AHS might have been a little long-winded but everything went well. So far, my freezer and my icemaker are working. At first, none of that was working. The serviceman who came out was awesome and very professional. He had to order the part and come back, which would have been a week later. But they didn't have a technician. It was three days that a technician was supposed to be in here and there wasn't one here. I don't know if it's on AHS or if it's on the contractor as far as the prolonged period of getting things repaired. Sometimes, I feel like it's a little prolonged and I don't like that.

We did not have any hot water on one side of our house. A service person came over and he was professional. He checked the problem. The pilot light was out so he relit it and it works now. He was great. I like having coverage for our home. We are new residents in the home and we have the home warranty at an existing home. There's peace of mind knowing that we have the warranty service when needed.

I prefer calling in when I make claims to American Home Shield and the process is fairly easy. Their IVR talks over you and it doesn't give you an opportunity to say what you're going to say or to answer them before it goes on to the next thing so sometimes, it gets a little frustrating. But it's pretty straightforward. I had a claim recently for a breaker and the tech who came was great. Even though the problem was an easy fix, he checked everything to make sure that that everything was in good order.

Everything's been good with American Home Shield other than when we would have to wait for an appointment with the contractor. For our most recent claim, the garbage disposal guy just did his job and left. But I've had some techs who were very personable and who tell me what's going on.

My experience with American Home Shield has always been great. I had some work done for my air conditioning unit and my refrigerator. I also called American Home Shield for the replacement of the garbage disposal. The repair person was really nice and efficient. The work was really quick. I actually needed to do two things but I couldn't afford to. I was told that there was another plumbing issue that I'm going to have to get taken care of. The garbage disposal is fine now. I also put in a claim for my smoke detectors because my fire alarm was going off in the middle of the night. My ceilings are high and I couldn't get up there to do anything. The only thing I could do was turn them off at my circuit box. Technicians came the same day or the next day and they put in new smoke detectors.

The techs diagnosed my furnace problem and figured what part was needed. It came in three days and the next day, they came back and installed it. The furnace is back to the level of operation I would expect. American Home Shield is a worthwhile investment especially if you're buying an older home.

I called American Home Shield and let them know about my garage that wasn't working. They gave me somebody. The only problem that I had was I had to leave several phone calls. But I assumed that the tech was really busy. But he was very professional, on time and very good. I would recommend American Home Shield.

I had a couple of different things happening. There was a repair of the faucet that was leaking and an issue with my dryer, which was the most recent thing. The dishwasher was also repaired and they were awesome. The dishwasher is not clogged up and it works. So, it's good and we have no issues.

American Home Shield has done good on everything other than my heating and air. We've been in our house for eight years and every year the air quit working during the summer and then it would start working during the winter. I work for the railroad and I travel. So, my wife and kids are at home with no air and no heat during the winter. It would take like two weeks to get somebody out and they never would fix it. I would have thought as much money as they had spent on repairs, AHS would have replaced my unit. Last year, I got fed up with dealing with them about it. I paid $8,000 out of my pocket and bought a new system myself.

We had an igniter that broke in our oven. We called and they asked me a couple of questions and then they approved it. They submitted my request to a contractor to get it done and that person called me to have the technician come over. It was taken care of in a couple of days. There was a snowstorm. The tech still came despite that. It was good. It works, so we’re happy. I just wish the copay was a little cheaper.

It was very easy to submit a claim with AHS. My experience with the technicians that came out from Best Care was very good. They were very helpful. They came right on out and they replaced the blower. I had been without heat for about three weeks, trying to figure out what was wrong.

The heater was making some weird noise upstairs, then all of a sudden, it stopped working. The tech who came out was great, very professional, and very respectful. He wore a mask and kept me updated on what he thought was wrong with it. Then, they had to order a part and they kept me in the loop of when the part would arrive. They were very courteous and they were able to fix it. The unit is heating up now and it works great. I appreciated all the help.

My AC system was not operating correctly and I couldn't get heat. I submitted a claim and that went pretty smoothly. A guy came out the next day and he was very thorough and knowledgeable. He got right on it. He had to go get a part then he came back the next day and finished the repair. He got the heating working. So far, the heating system has been working correctly. On the whole, American Home Shield pretty much kept their word.

My water heater wasn't getting hot. The tech came out and took pictures of it and then went back to the shop. American Home Shield called him and told him that the water heater was so old, that instead of trying to fix it, they would just give us a new water heater. I was very satisfied. We've had American Home Shield for a while and we've used it several times and it's always been fantastic.

My claim was addressed superiorly. We had house-wide plumbing issues, the plumbing to the toilet and the washing machine. The techs came quickly and did a phenomenal job. Now, all is well.

American Home Shield couldn't get anybody out for the weekend. So, lost time there. But they came out on Monday. AHS made those arrangements. United came out and a guy looked at it and said this thing is still under warranty, or “The issues you're having are still under warranty. So I'm not going to do anything. Contact LG.” I'm still waiting for this refrigerator to be even looked at by LG. They're not coming out until Monday. The technician who looked at it was knowledgeable. He went out of his way to explain what he thought to be wrong and was able to show in our owner's manual that the issue that he thought we were having was covered by the five-year warranty for parts and labor. He did good.

My dishwasher wasn’t working and the tech said he was going to try and order some parts and he would get in touch. It has not been repaired yet. But I haven’t had too many issues with the claims process with American Home Shield.

We used AHS before and they're great. We called them recently for a plumbing claim and the process was so easy. We had a wonderful experience and the plumber that came out was very pleasant and efficient. He was also on time and overall, we were very pleased. If we have any other problems, we'd like that gentleman to come back. We had another claim with AHS for the dryer and our experience with that was perfect as well.

My garbage disposal was leaking water all over the place. We had great technicians and they replaced the garbage disposal. I also called American Home Shield for my furnace because it turns off by itself. Technicians came out but they couldn't fix anything because the furnace turning off wasn't happening when they were there. I have to wait for it to happen again and record it with my phone to show them what's going on. To me, that's waste because I still have the same problem.

Everything went good with our microwave claim. The contractor came out and it was a part they fixed. They ​had to get that part but they came back two weeks later because we had a winter storm.

The contractor came on time when they said they would, and they addressed the problem and fixed it. There's still a follow-up that they have to do on a switch but they had to order it. So, they did a good job. We haven't had to use American Home Shield very often but when we do, we're satisfied. So, I would recommend them.

My claim for a plumbing repair went very well. The only thing was I didn't know the plumber was about to show up. I got a text and he was there in the middle of the day. But he was a very nice and helpful person. He got the work done very easily. AHS saved me money and it was fairly efficient.

The furnace wasn't working. It heated up, but it only went to a certain point, and then it stopped. We called American Home Shield and they sent someone out.

I had a horrible experience with American Home Shield involving a refrigerator. Things were melting in the freezer. I called American Home Shield and it was gonna be a week before their contractor could get out. So, we lost a week. The tech said that they needed to replace the compressor in the refrigerator. They scheduled another appointment to do the work and that was another week. At that point, we were going on two weeks without a refrigerator. The tech then called me to say that they were not licensed to handle Freon in North Carolina so I had to call AHS back again.

The ice maker of my refrigerator was making loud noise, so the tech came and fixed it. Now there's no more noise anymore and so far, my experience with AHS has been very good. I'm really pleased with them and with their program.

I usually submit a claim online. If I filled it out wrong, the representative would call me and ask me what I was trying to do. The gentleman who came to fix the appliance did a fantastic job. It was very good. Since then, it has been working beautifully. I will most likely be renewing American Home Shield. I've had a number of times I had to get someone out here to fix something that the previous owner of this house didn't do properly. So I would recommend that people get it if they were going to.

I got up in the morning and I had no heat. Nobody told me that inside a thermostat are batteries. The technician came. He showed it and said, "Did you put no batteries in?" I just looked at him and broke down in tears because of how stupid I felt. It just needed new batteries and it's good. He was so nice and awesome. He told me, "Don't worry about it. Things happen. You're stressed out." I only had AHS for two months. They were right on it, from the lady that took my call, to the guy coming to the house. They said 25 minutes. It was even less. I feel very protected now. I feel like I've got somebody watching over me.

I had a good experience with my recent claim with AHS. The tech came in and fixing something with the washer. There seemed like a lot of noise. He left and I started the machine but it made a lot of noise. I called him back. He came in Friday morning. The machine made a bigger noise. He told me it has to be replaced with another one. The tech was good.

My recent claim was good. I didn't get a whole lot of feedback as to when the technicians were coming. They just showed up because I got texts. But I didn't really see the texts that early. It would have just been good to have somebody call me to let me know. But it was good because they came sooner than I expected. The technicians were very clean and professional. They did an excellent job. I had a great experience with American Home Shield and I would recommend it.

The claim process with American Home Shield varies each time. Sometimes, you have to wait for a good period of time before you get a call back from a repair service. If you're dealing with a refrigerator, you would want the service ASAP. You don't want it three days from now. For my refrigerator claim, the unit is still working which is good. The downside is it's the same part that has been replaced three times. I'm not happy with that. American Home Shield has a service that says repair or replace. After three times with the same problem, the whole refrigerator should have been replaced. That aside, my experience with the home warranty has been fairly good for the most part.

We've had three recent claims and they very easy to deal with. For the electric work with Beacon Hill, the guy came in my house. He automatically put me at ease with the way he spoke with me. He went over things with me. When I asked him to do things, he did it with an open heart. When we had something American Home Shield didn't cover, he explained that to me. It was something that he could cover at a later date. He told me he could not give me a quote but he reassured me that if I called his company, they could take care of all my needs and give me a quote. He was great.

The techs who went out for my recent AC claim were very good. They did a fine job. They communicated well and did the job in a timely manner. AHS is very dependable and affordable. All my experiences with them were very good.

I went with another warranty company because it was a little cheaper. But I was very frustrated with their level of service and I came back to American Home Shield. They were very friendly when I submitted my claim to them. They very efficiently found me a service technician to address my issue. Recently, My icemaker was broken and Accord Appliance fixed it. It's working fine now.

Calling American Home Shield for a claim is a lot better. Doing it online is confusing and a little crazy. I usually call and talk to a human to set up a claim if I have to. I did one when our light started falling apart and it shortened the circuit. The techs that came were awesome. They were there for maybe 20 minutes, figured out what the problem was, fixed it, and were gone. American Home Shield is a good company. I'm going to renew my contract in the next month or so.

I filed a claim and Legacy 4 called me the next day. They were able to squeeze me in relatively quick. The tech came and I showed him the issue with the water heater. He said he just needed to get a part. Then, he replaced it and everything is still good so far. AHS is worth the investment. I would recommend it to other people.

The drain in the kitchen stopped up. My wife had to wash dishes in the bathtub 'cause she couldn't wash them in the kitchen sink. The plumbers had run a snake through the drain, but they said there was too much grease in the line that they had to go outside to do it. They asked how long we have been living here. We had told them how long and they said the amount of grease that was in there precedes how long we had been living here. But they fixed it. They were excellent and were also friendly.

A dysfunctional company & department! After AHS's contractor failed to reply to multiple calls to install a new dishwasher, this Dept. then made a promise to find a suitable contractor that didn't materialize. There is no accountability because customer service representatives will not/cannot provide any identification other than their first name. After agreeing to the unsuitability and unresponsiveness of their selected contractor, and despite a specific promise to find an acceptable replacement to install the dishwasher, a week later this Dept. reassigns the SAME contractor who had failed to respond to calls, voicemails, and did not show for the requested installation date & time.

I went online to submit a claim for the garbage disposal and stoppage with plumbing. The contractor called me the next day. About three days later, the tech came out. He did the plumbing instantly, serviced the garbage disposal and then ended up having to change it out. He was really quick, in and out. He gave us instructions. It was great.

One of the issues I have with American Home Shield is the devil is in the detail. The repair was for the garage door and when I reached out to them, it said garage door. But in the detail, it was the garage door motor and a part was assigned to the motor. I had to explain and call back. The rep was telling me that the part wasn't covered. I went back and forth for days before somebody finally approved the repair to get it done. Whoever they have answering these calls should have a picture of what a motor is so they can identify what's covered and what's not covered. But the who came out was good. He went above and beyond with the level of service. It was pleasant.

We had just moved into our house and we had the locks replaced. MrQuickPick did the work and it was really good. My experience was pretty straightforward.

Our toilet was not stopping and we couldn't fix it ourselves. The techs installed a new system in the tank so it would flush properly. But, I think that the fee that we pay out of pocket to the repair folks on top of the annual fee is more than the service is worth. We've had American Home Shield for a long time and had repairs that took months to get resolved.

My garbage disposal broke. I submitted my claim on a Sunday and the tech came out Monday noon. He repaired the disposal and now it's still working great. I'm glad I re-signed my AHS back up. I'm gonna keep doing it.

I called AHS and the tech was here within two and a half hours of my calling. He fixed the problem. I was really pleased with it. The process was very simple. I didn't have to do anything. But I have an electrical claim that hasn't been fulfilled yet. The tech was triggered to come yesterday, but he talked to me on the phone first so he did not have to come out. When I called in yesterday, I had another circuit breaker problem, which was my initial problem. He told me that he couldn't come out and that he'd have to start a new work order. Therefore triggering me to pay another $75 deductible. But I said I didn't want to do that. I told him that I need to call AHS and get it straight with them because when I called AHS, they told me there would not be another deductible on the second call. But the tech told me there would.

The tech had to order a part, and then came back. He was very good at providing information to make the freezer perform better with relationship to where temperature control dial should be in winter and where it should be when it's hotter, which we didn't know about. So, that was informational. He was professional, very friendly and outgoing.

With our recent claim, we had to have our dryer replaced when we were down here and it was good. But last July, we had flooding in the bathroom and the service was horrible. When we called American Home Shield for service on that, we had the water going into our bedrooms. We had to wait three days and when we finally got a contractor out, they were extremely rude. They were going to leave because they said we were not paying customers. They had other customers who were paying.

Suddenly, my AC was not cooling. It was hot like hell that day and we had temperatures up to 80. The techs did a good job and so far, things have been good.

I saw a leakage in my ceiling around the shower area. There was some dampness there. The vendor came over in two to three weeks after I made the complaint. It turned out the leaking was not in the bathroom. It could be something in the piping that is behind the wall, not necessarily for the bathroom, but it’s just a common pipe. He went down to the garage. He cut open the wall and looked into pipes in different locations and turned out that was a showerhead problem that he resolved. And then, there was a lot of dampness in the garage as well so he looked at it. He told me that that could be because of some leakage in my roof, not necessarily with the plumbing, but it was leaking through the plumbing lines, and then dampened the walls.

I went through the web portal to file a claim for a plumbing repair. One thing about the web portal is as I was describing the conditions, it didn't pick up everything. It truncated a lot of it because by the time the electrician got here, he didn't quite understand everything I needed to have done. But we talked that through and he was very knowledgeable and professional. He went above and beyond what I expected him to do. The experience was better than I expected.

I received a very good and quick resolution from AHS when my air went out. There was a secondary problem and the tech came back right away. It was a simple issue that I didn't understand. I called on a Sunday, I understood that it was under a weekend, and the tech came first thing Tuesday morning. So I couldn't ask for much more than that. He resolved the problem and he taught me a little bit more about how to manage and maintain my system. Since the service, my unit has been working greatly. This year, I was considering whether I really needed the warranty or not, and I decided that I better keep it. Then a week later, I needed it. So, when you have a residence that's not your primary and you're not around all the time, having AHS gives a peace of mind to know now that if something happens when I'm at home, I could call these folks and they're going to get it taken care of. So that was the lesson learned for me and validated my choice to continue.

I used to have coverage with a different company and it was awful. One of my friends had American Home Shield and suggested it to me. It worked out and I really liked it. I had the home warranty for two years and extended it. The home warranty I had before didn't cover a lot of stuff that American Home Shield covered. This home warranty is worth the money and I referred two friends there too.

I am 54 so when submitting a claim, I feel more comfortable picking up the phone and having somebody to talk to who is able to make some notes and give some resolution and not just somebody to placate me. I can give a quick diagnosis to the person that I'm talking to. Therefore, they can put notes in and make the fix it part of the problem faster. That's also very personal in the sense that I used to be a fix it person myself for many things. So I have an idea of diagnosing most problems. In that respect, it helps me because I can interact with a person. The contractor came faster than I thought they would. They fixed the problem and it looks well taken care of. They were polite and I’m happy with the whole experience. I’m very satisfied with American Home Shield.

I had a leaking toilet so I submitted a claim with AHS. It was fantastic. It was very easy to submit a claim. I did it all on the internet. The repair was great. I had another issue that came up and they took care of that too. Everything was fine. They told me what I needed to do about one of my problems and done.

The contractor let us know what time they were going to be there and were very prompt. They were there within a day of when we contacted American Home Shield. I did the claim on the webpage and it was very easy. The only thing is that there wasn't a place to further describe what was going on other than a leak. The contractor was very personable and professional. They did a good job. I have personally used AHS for a number of years and I would recommend it.

The plumber got here and assessed the problem for our toilet that stopped flushing. He did not have the part needed to fix it and came back a couple of days later. He was super respectful. I feel like having people in your house with covid is a little weird but he was very careful and warm. I thought it would be uncomfortable but he was great. I'm very happy.

I called to submit a claim. I paid the trip fee to American Home Shield as per the contract. The techs came out, looked at it and figured out the problem. They ordered the part. They brought it back and installed it. But after installation, they left and then we realized that there was some extra setup that needs to be done with the new part. So they came back and took care of that. Everything went very well. They were very professional. I had them come back out and take care of a plumbing problem that came up during our winter storm. They're a very good company. AHS works well. We have to pay $100 upfront, but all in all, it's well worth it. I'm happy with the service.

The plumbers fixed the faucet and they did a good job.

Upon bringing this matter to the company's attention, they immediately resolved it and reimbursed me. There are still unfortunately issues with their customer service, but because of the way they took care of this I plan to retain my warranty going forward.

The furnace wasn't working. A-1st came Monday and they were very nice. They got it working. However, it stopped working yesterday. They were supposed to come today, and they couldn't make it. So now, they're coming on Monday again. Also, I got a stove three months after I reported the problem and two months waiting to get it installed. I put in a complaint on October. I had to issue several complaints from October to December before they finally bought me a stove. Because they kept screwing up. Very bad miscommunication from one department to the next.

My mom has American Home Shield on her house and she told me about the home warranty. We got it on my grandmother's house too. I used the home warranty when the motor of our dishwasher wasn't doing what it's supposed to do. It would run but it wouldn't run. Aaron came and replaced the motor, which is great. He was very professional and was a people person. I was probably talking his ear off but he kept talking. He was a good sport about it so I appreciated that. He called me back to see if the dishwasher was working. I need to probably run it a couple more times just to, get it back into the flow of actually working how it's supposed to.

It didn’t take long for the tech to come and he was great. He told me what we had to do about the water heater but he said that my washer had to be replaced. American Home Shield agreed to replace it but it hasn't been cleared up yet. They were supposed to be sending me a check. I don't have it and I haven't heard from them yet so none of my appliances has been fixed yet.

I want to have this home warranty thing because it does help me sometimes, especially with the air conditioning and heat pumps. But the website is bad. American Home Shield has to work on that website because I don't want to give my personal property’s information to the other property managers. I have multiple accounts. So, when I give my accounts to the property managers, they are able to see my account too. I don't want them to see my account too. I'm not able to separate the account. And the other one is, if they have to do it, they change the email. I'm not getting any emails from them because the property managers are changing it to their email address.

I had a stoppage in the plumbing line and because it's a condo, it unfortunately was leaking in to my neighbor's shower. The tech that was sent through American Home Shield took care of everything that day. The guy came when they said he was going to come. They have a cool system that updated me on when the technician was going to arrive. He was very courteous. He arrived with a mask on.

My expansion tank burst. The tech looked at it and turn the water off and on. He even took the expansion tank off and gave us a book 'cause it wasn't covered under my plan. But, he was really courteous and he did a good job. It has been really easy to get through to AHS when I submit claims. The only concern I've had is with my refrigerator. I've made orders on it three times and all the techs do is patch on it and see if it is still not working. I gotta come out with my $75 so I can have them come out and look at it again. Other than that, AHS is pretty good.

I called, the representative set up the claim and then the repairman was here the next day. He cleaned up after himself and AHS called to check up and make sure as well. The representative as well as the person that came out and fixed the problem were very nice. Now, the unit is better than before. Definitely get American Home Shield. It's worth it to have as a homeowner. It was so easy to make a claim. Even online, it's easy to follow.

Our water heater was totaled and I couldn't get any hot water out of it. I had the people that had put it in originally come out and their tech was very good. He replaced the unit. The new codes required that there should be a pressure tank on it now. That had to go along with the water heater that was replaced. By the time the smoke cleared, it was $1,410. I had to pay $500 of it myself and I was surprised that I ended up paying that much. But American Home Shield covered the rest of it so I can't complain about that.

I went to the webpage of AHS to request a plumbing repair and the process was easy. Then, the guy came out and knocked out the plumbing because the storm backed it up, and hot water was on. He was friendly and it was a great experience. He was here for 15 minutes then he moved on.

With the overflow of snow and melting and everything came up, there was water coming up. I have a three-car garage, and on each side of the garage is a drain there. I have three sump pumps in my home and I had never heard this particular one in the garage kick on so that's when I called for help. Eric came out and he was extremely nice and very professional. He went in, opened the container for the sump pump, and said that the sump pump was gone. He went in his vehicle, got a sump pump out of there, and hooked it up. Within minutes, I saw it becoming active, and water was draining out of my garage. Now my garage is dry. I'm glad I'm with American Home Shield. They came in. I paid my $100 deductible and everything else was taken care of. As I come across people that may need help with the warranty, I have no problem referring them.

My heater was not working correctly. So I called American Home Shield and it took the contractor about five days to get out here, which is too long. The temperatures had gone down to about 28, close to freezing. Plus, it was due to the power outages here in Texas, so there was a lot of issues going on. American Home Shield should contact the customer as soon as possible when it deals with air conditioning or heating or a broken pipe. Those kind of things are very important to homeowners.

A component had gone out on my furnace. It's a specialty thing so there aren't many local people who work on them. We established that from the very beginning so I didn't have to remind AHS that they have to use a certain vendor. It was already in the system and they were the ones who called right away. It was awesome. Also, the contractor resolved the issue right away.

There was work done at one point and it required that they have a guy come back out to fix the hole he put in the wall. If I didn't stay on it, it would have never happened. Also, there was a problem where I have to look in my spam email for email correspondence. If I don't do that, then I won't find the follow-up sometimes. They've been very slow. They say it’s COVID. But it's been like that for about a year where it's a little bit slower. But with the most recent claim, Grade A Plumbing came out and did a good job. They were in and out. That worked seamlessly. However, I don't like it when I call up to open a claim with AHS and they make me pay for the visit upfront. But AHS has been good for me.

The techs had to replace a wheel that had broken and it was making a lot of noise rattling around. They assessed the problem really quickly, ordered the parts and then came back and fixed the problem. In terms of submitting requests, AHS has been pretty good. Their process is really easy to work with.

Something had fallen in our garbage disposal and made a lot of noise. So, there really wasn't any repair done to it. It was such a shame that it was just a small article that cost me so much to get taken care of. I wanted to get something out of it. So, I asked the plumber from Tiger Plumbing to explain to me the processes of what garbage disposal could or couldn't do and he was very helpful in explaining a little bit more about it.

We called American Home Shield for a washing machine repair. They said that someone would reach out to me in 24 to 48 hours. They did. The tech was excellent. He's been to our house before. He replaced the seal around the door of the front load washing machine. The washing machine’s been running non-stop to catch up. We tried other home warranties, and American Home Shield is the best. It's the only one to consider.

The technician was fine and so was his office staff. He's gonna have to come back because this icemaker is not fixed. He still has to replace it. I've had other claims with AHS and they were okay.

The air conditioner stopped working about two weeks ago. The guy who came here spent almost six hours on it and he kept telling me that he had 24 or 34 years of experience. At the end of the whole thing, he said that it was all fixed but I'd see a lot of humidity because it had not been working. He then said that it’d start up on its own in the next 24 hours.

There was water under the sink, possibly coming from the garbage disposal or the dishwasher or the faucet. There was some dripping sound in the downstairs underneath the sink and the faucet was leaking. So, some part on the faucet was leaking, traveling down the lines of the faucet, and they were just dripping under the sink. We submitted a claim with AHS then the tech came out. He said the garbage disposal looked like it was okay, so he couldn't do anything with it. It was weak, but it was working. For the dripping water downstairs, he told me it really wasn't dripping water from the sink. It was just pipes compressing and expanding and tit makes the sound that sounds like a drip. Since he came out, there's no more water under the sink. The service was pretty good and after I got the faucet, the tech came the very next day and put it in.

The part did arrive this week. The service tech provided me with incorrect information. Waiting three months and the difficulty in communicating with AHS was frustrating, but happy to have the dishwasher repaired.

I’m quite happy with American Home Shield. My recent claim on a dishwasher leakage went really well. It's working well now.

We had one key for the front door so we utilized the opportunity to have them rekey, which was what American Home Shield offered. Cathedral City came and was excellent. We have one key now for all of our locks. It was just that we were having problems with American Home Shield getting our policy. We called our Realtor, she called her contact, they called AHS, and AHS reached out to us. I wasn't able to get online yet because I didn't have a contract. They hadn’t sent me anything yet. Nonetheless, they were great. We've only lived in the house for a month and we’ve already utilized them three times.

The tech was polite and professional. He took all the precautions for COVID and fixed my problem. We haven't had any issues since he came. The peace of mind and security of knowing that if something breaks, I can get it fixed is definitely worth it.

We had American Home Shield 18 years ago and we weren't happy then, so we got rid of them. But this time, it has been a better experience. Recently, I didn't feel comfortable with the plumber that they assigned me so I changed it to a different plumber. The new one that came out was quick, very professional and we were happy with him.

I've had American Home Shield for about two years now. I've loved them and had no problem with them until this particular service call. It was extremely frustrating because the whole problem occurred because the person that took the call doesn't have good command of the English language. The first person wrote down, apparently, that there were eight things wrong. It was one thing wrong. My toilet was leaking. The hoses were rotted when I first bought the house and they needed to be replaced. It caused a leak out onto the floor and into the whole part of the house.

We were having issues with a higher voltage power and it ended up being a master circuit breaker. The tech addressed the problem, came back later in the day with a part and fixed it. American Home Shield has an app that makes it easy to submit but it can be a little generic as far as what the problem is. So, we've called a couple of times. It's been easy on the phone and I had very short wait times. The contractor has been responsive and come within the same day or the next. For people who are considering a home warranty, they should run their numbers and see what they think is going to break, and if the warranty is worth it or having emergency fund savings and having it fixed or repaired separately. Typically, I'd had warranties associated with home purchases, which is the only reason I have it.

I called AHS because my hot water heater went out. Someone called me the following day to set up an appointment to come out. The tech came out the next day and on Saturday, he came to install another hot water heater. The tech was good and very knowledgeable. Everything has worked out so far with American Home Shield.

Our current claim came out as an unsuccessfully completed claim from another provider. Because of that issue, we opened a new claim and because of the failed previous claim, we were promised that we wouldn't have to pay for this new one. But we had to call several times to make sure that that happened. I got invoiced a couple times for it, which was frustrating. But the contractor came out and replaced a part. It's been good so far. American Home Shield has a great product but their customer service can leave you wanting better.

The sewer line clogged. We had the water coming out of the metal drain out in the garage. However, it's like I'm paying American Home Shield for contractors to just come out and diagnose what the problem is, and then if I need a part or something or extra, then I have to pay for it myself besides what I'm already paying them. This is the first time I understood what they have done. Because before, I've had the icemaker. It stopped and it was clogged. The tech just came out and unclogged it so I didn't need any part. But now that I need a part, I have to pay for them to come back out. And the plumbers is charging me 200 some odd dollars. I'm gonna pay for the part. He would order the part and I have to pay for him to come back out here and put it part on. And AHS, he said, doesn't cover that. He said all they do is diagnose the problem and that's it.

I went on the website and made a claim. An email came back and I got a phone number. I called them and they said they were gonna confirm with an email the next morning because it was later in the evening. Within 24 hours, the technician was at the house. We had communicated earlier about what the problem was so he engaged early. He knew exactly what was wrong. He had to replace a pump. A couple hours later, he was done. It was perfect. American Home Shield is definitely worth it. It's very easy to use and I'm gonna stay a member.

We had an electrician come and we were very pleased with our experience. Recently, my oven wasn't working. I called Home Shield and they were able to set up an appointment with the vendor. It was very easy and fast. The tech was on time and he was very knowledgeable. It was very easy to work with him. He was there whenever he said that he was going to be there to change and replace the parts. I was very happy with that. He ordered the part, but it was not working. Other than that, things have been working great since he got the parts in.

My first service call was for the dryer and the microwave. The technician was great. He knew how to repair them. He took apart he dryer and it seemed like one of the sensors failed. So he replaced it. With the microwave, he said something with the timer and then it was making some noise. He took the panel out and he got it to work. He was very professional. He did what he needed to do. I was very happy with the service.

I sold my mom's house and we signed up for a home protection plan as she was selling it. When I called the home protection plan, they said they were associated with American Home Shield. Since I was pleased with the coverage of my mom's house that we sold and how they took care of it, I went with the same company. I used them when my sump pump went out. I had a few leaks also. I called in and asked if the contractor that would come out could also take care of the leaks. York Mechanical was my contractor and they were very good with their communication. We talked back and forth and they were very candid. I used York back in 2019 when I had a leak in a pipe and they were very good. I was glad when they came back again this time in 2021. Since they were out, everything seems to be fine.

American Home Shield exceeded me very decently. It's a very good business. I was very happy with how they treated me in my past experience. I've heard horror stories from a lot of these other insurance companies but so far, AHS has been very good to me.

I was very happy with the tech who came out. He fixed the problem and he was very pleasant and clean. Everything is working fine now. He also told me that if there was a problem, I should to call the insurance and let them know. But I have no problem so far and he did a good job. I'm also happy with the claims process of AHS. In fact, I was thinking I should call and ask if they have any specials or a longer plan than just one year. Maybe I could save some money that way a little bit.

Pop-A-Lock came out and did a good job. AHS is the best thing going. This is my second home with AHS. With my other house, I've had AHS for 13 years.

American Home Shield has been very convenient. I'm not tech-savvy and their website is very easy to use to submit a claim. We had a slow leak on our water heater and the service guys brought everything that they needed so they were able to fix it right then and there.

My dishwasher wasn't draining. I called AHS and they set up the service with J & W. The guy came out as scheduled and fixed it. He was very nice and polite. He had his mask on and his shoes covered. He knew what he was doing, asked what was going on, and asked what we tried. Then he got underneath it and handed me a piece of plastic. He said that was the problem. I was very satisfied.

I had a wonderful experience with the tech that came out for my gas furnace. He had to order a part. He came on a Monday, and then he came back the following Monday. He was spectacular. I was just disappointed when I called AHS. I had to pay an $80 deductible. I didn't like paying a deductible.

I’ve been with AHS for a couple of years now and I've never had any problems. Anytime I filed a claim or paid my money, they always sent somebody out quickly. I had a leak in my toilet. Bestway Mechanical came and tightened the bolts. But there was damage to my bathroom because of the water leak. Todd, who came out, recommended a restoration service. They came out the same day to be able to assess my problem. I was able to file a claim with my homeowners’ insurance and get them to come and repair my bathroom. The toilet is working fine so that's the plus side. But now I have to remodel my whole bathroom. That's the downside.

The techs that came out for the heater was timely and efficient. The heater works fine now. American Home Shield is always available when I need them and they get the job done.

Something in the microwave was hot and it somehow melted the little three-prong deal inside there that the turntable sits on or connects to. The door itself had a crack in it. So, the repairmen came out and replaced that, and then replaced the turntable. They were very knowledgeable, professional and courteous. They did a good job. We were also having some issues with our oven heating up, but we still haven't heard anything regarding the parts. I didn't like that. The last time I talked to American Home Shield, they said they were still trying to find the parts. Other than that, their service is prompt.

The microwave was not working. I called to file the claim and this time, it's getting a little bit better. Two months ago, it was really hectic to explain the process. The calls were routed and whoever picked up the phones, was going to some Vietnam or China or somewhere in Philippines. But now, I see that it's a little bit improving. The guy who came in was well aware of the knowledge in what he was doing. He was fixing and he was speaking. He was neat and he cleaned the area when he finished his work. He was very kind and professional as well. It was a nice service. Overall, it's amazing.

At first, submitting a claim with AHS was difficult because something in our contract had changed from what we were given initially when we moved in. We had a hard time getting it all initially set up, as far as online, password and what we needed to do. But now, it was so much easier. The tech was also so much better than the last group that we had come in for our fridge. He knew what he was doing. He was able to get it done in a timely manner as well.

I had a bad gas initiator. When I submitted the claim, all I had to do was call and request my claim and make my deductible payment by phone. Then a day later, they called and said they were gonna send somebody out. They got on the problem really quickly. That was great. The guy came in and looked at it. He said it needed to be replaced. So he replaced that. He also said that I needed a motor and I needed to have a vent sealed. Some other guys came out and they handled that. They were very professional and knowledgeable. They explained to me and showed me what was going on so that I would know. It was a good experience. I'd tell anybody to get AHS. It's great to have, especially with this pandemic. You have to pay bills and you don't have that extra money to pay for something that breaks down. All you have to do is pay your deductible and it’s handled.

The company that was contracted to check up on the efficiency of our gas furnace was quick and easy to deal with.

Initially, I didn't feel great about the contractor for my furnace claim, Air Dynasty. They were pushing me to buy a whole new system and they were trying to charge me $13,000. The whole time, they were trying to not go through a warranty company. They just wanted me to do it out of pocket, which didn't feel great. We got back in contact with American Home Shield and they helped us settle that. Air Dynasty completed what they were supposed to do. So far, things have been good-ish. We called for plumbing in the middle of the last week but we're not going to get an appointment until this Saturday. My problem is that AHS contracts out. Other than that, everything that American Home Shield has done has been very helpful. I've really appreciated their service.

My microwave started smoking and I didn't know what was wrong. The tech had to come twice because he had to order a part. He was very quick and he did a fantastic job. But I always wonder why everything takes two weeks if I call AHS. Thank goodness I've been in a position where I'm able to wait those two weeks but I'm concerned about a time when I'm going to need something I cannot wait for. Other than that, the people AHS sends have always been very professional.

My dryer was making a lot of noise all of a sudden. It sounded like the rotator area was coming loose. The people from American Home Shield that I called gave me a name quickly and they texted me the name of the place. I set up a time with the contractor and their tech came out as quickly as he could and took care of it. He was very good, prompt, polite, and personable. He was on time and he got right down to it. He explained what the situation was, what he was doing and how long it'd take.

I've had American Home Shield for eight years. I've used their website several different times and it seems straightforward. Our experience with the heating repair claim was fine. The technician was fantastic. He's a friendly guy. He knew what he was doing and took care of business.

It smelled like burning plastic and it was coming from the furnace. It might start a fire if I use it so I had to turn it off. I called American Home Shield and it was great when the tech came out. We had no problem at all. He was timely, prepared and knowledgeable. He had all the equipment he needed and even had the motor with him. It just happened that he had the size. He had been here a year or so ago so he probably knew what kind I had. He was up there for about 10 minutes replacing the motor. The furnace is in the ceiling but the thing on the side of the house was also leaking and he went out there and did something. Everything is working beautifully.

I needed service on some outlet. I called AHS to submit a claim and it wasn't difficult. But the tech said that the outlet was fixed but he did not fix the problem, so I'm not with American Home Shield anymore.

The tech that AHs sent out did his job and everything was good. But the hose didn't get put back in correctly, so now we have a flooded laundry room and we’re still trying to clean and soak up all the water in the carpet. This weekend, we've got to completely move out the washer and dryer, as well as the freezer, to get the carpet from underneath there. I haven’t said anything to anybody at AHS and we had just been cleaning it up as we've been going along, trying to make sure we don't get the mold in the house. Other than that, there is no customer service anymore from AHS. You call, they immediately charge you your money, and that’s it. There’s no feedback and it's all computerized. So the computer can't do wrong and there’s no interaction with people. But besides that, the guy who came out did great.

My recent claim experience through American Home Shield was very expedient and professional. The claims submission process was very simple and quick. I had a response in a matter of days. I had somebody that was already out of my house. I've had zero issues. The contractor fixed everything that was wrong. I would recommend that my friends and family sign up for AHS if they don't have it.

I was trying to do a claim online but I couldn’t get into the American Home Shield system so I ended up calling in. This was my first experience where I had to call in to make a claim. Getting someone was pretty easy and the hold was the standard 5 to 10 minutes. A tech came and got the job done within 15 minutes so that was good. My appliance is all fixed and it's drying again.

The unit was making some clicking type noise and not running more than 10 to 15 minutes before it would cut off. The tech did a diagnostic and replaced two parts. It resolved the issue. That was the second time I used AHS and it was fine.

I submitted claims for the washer and the dryer. I gave AHS a call and it was very easy to submit the claims.

The refrigerator was not getting cold. I called AHS then they sent a tech out. His name was Abdul and he was good. He followed all the safety guidelines and diagnosed the problem. He said that the compressor was not working, so at least he let me know what the problem was. All in all, I tell others that AHS is really good. But I had one bad experience with them where I had an issue with Sears. Otherwise, I love AHS and I have no problem.

Our furnace went out so I submitted a claim with AHS. It was an excellent experience. They had someone here within two hours. I truly appreciate that they expedited the order because it was so cold. The tech was very good and very knowledgeable. He had it fixed within 45 minutes and there were three problems with it.

The refrigerator went out. We lost everything in the freezer. It made the box itself stinky and I tried cleaning that with baking soda and some other stuff but I couldn't get the smell out of it. The guys from Good Guys Home Repair said that they would recommend that it be replaced. I had to deal with sending it into somebody that's going to make a decision on how much American Home Shield is going to pay. They're going to want to pay me the amount that the Good Guys Home Repair people said it would take to fix it. They're taking Good Guys Home Repair at their word.

It took a whole week for Street Plumbing & Rooter to fix a faucet issue. They came out and diagnosed it but it took another week for them to get the part. It would be nice if they were a little faster but that's the only complaint I have.

I had an issue with American Home Shield when it was difficult to get an appointment. There wasn't good communication from the people working in the office. Perhaps, because of the letter I wrote, everything was taken care of quickly and I was very pleased. The reps had said it was going to be almost a two-week wait so I asked to be put on the list. So, they were able to do a cancellation request and my repair was done much faster. AHS's coverage has worked out really well for my rental property. My renters told me that the oven was not heating. They then told me that it had been fixed. I wouldn't go without AHS. It's really worthwhile.

Our furnace went out when the electricity was out here in Texas. We went online immediately on Monday morning and we got a quick response. We got an email saying that someone had been assigned and the contractor showed up Tuesday night at 7:30, which was amazing considering the situation we were in here in Texas. The guy assessed the problem and found out there was a motor that had self-destructed. He said they may have trouble getting the part and that he would call immediately when it’s available and get it installed. I was contacted and I was told that all the warehouses are closed because there's no electricity. But then, he called on Friday morning and said that the part had arrived and that he would be over in the morning and he did. He was out of here at 10:30 and we had heat. We've had good experiences with American Home Shield. We are happy with them.

Everything's been great so far with AHS. We had a claim for our Jacuzzi tub. The tech was very nice, very knowledgeable and he told me what was wrong and he fixed it right away. The most recent claim went great too. The tech was also a nice guy. He went above and beyond. He checked out the AC unit to make sure it was good.

The information was taken when I put in the claim to American Home Shield and they got me the service that I needed right away. The contractor worked on the toilet and made the repair.

There was an issue with our A/C. I logged into my account on the website of AHS and filed a claim through there. The process was great and very easy. I was told to expect a tech out within 24 to 48 hours and in the end, the owner of the company was the one who came out. He came early and got the job done quickly. He was also very helpful and willing to answer any of my questions. He was great and now, the AC is back to working.

I call American Home Shield for my claims and it's usually, easy. Most of the time, I've had good experiences as well. One time though, we had a repair that was supposed to be done, and then the item that was supposed to be repaired was broken more. Apart from that, there was no problem with the technician when he came. He was pleasant. There was supposed to be another company that came out and they never did. So, it's still broken.

One of the GFCI plugs went out. I made a claim with Home Shield and that was easy. I just pushed the tab then hit a little note. They knew exactly what to do. There is a big old listing of what is covered on the house so whatever issue is close to that is what I put on there. I then put a little note on there of what exactly the problem is. The contractor gave me a call ahead of time to set up an appointment. On the day of, the contractor gave me a call about an hour before the tech came over. He came over, asked what was going on, pointed it out, and did his job. He was out of here within five minutes. That was easy. The plug is back to normal and it's good. The GFCI that went out was controlling my security system so my day-to-day was all off because we had no security in the house. Getting that fixed improved the security around the house. I tell homeowners I know about Home Shield. You can’t go wrong with it.

A friend of mine told me about AHS and I've already told a couple of people about them too. So far, everything is okay.

When we bought the house, we had American Home Shield. After three years, we let it lapse just because we couldn't afford it for those few months. And then we picked it up in December. Recently, the stove wasn't heating up so we needed to get it fixed. When Sears came out, the tech was very professional. He came, found out what the problem was and fixed it right away. Everything is working well.

One of my faucets of my bathroom sink was leaking. I called and they said that they would send me those things on the inside. The water here in New York is so bad that it corroded the inside of the faucet. When we took the handle off, it was all corroded and you couldn't fix it. It had to be replaced. So, AHS is gonna be sending me another handle The tech said he could come back and I could ask for a do-over. He said that AHS wouldn't charge me another $100 because the problem wasn't fixed. He was very polite. Everybody at AHS is helpful and they listen to me. They are concerned and they make sure everything is okay. I also like the idea that they followed up right away.

My drain was backed up. There’s water coming out of the bottom of the toilet. I went up online and made an appointment for service. The contractor called me to tell me they were coming out. The tech inspected the problem then told me what he can do and not do. He also told me how much it was gonna cost more to pull up my toilet to fix it as well as what the insurance would cover. If they are going to pull up the toilet, it's going to be $385 just to fix it. I told him I didn't have the money to fix it like that. In the end, he didn't do anything because he said it was not covered on the home insurance. That aside, it’s good to have a home warranty to fix your appliances and stuff.

AHS has always served me well. I just had one glitch with them when my furnace control valve went out. It was kind of a lengthy waiting period for that, which fortunately was at springtime so I didn’t need my furnace. My recent claim was with my dryer. The control panel went out. The tech from Areawide Advanced Appliance Specialist came out and checked it all out. He was a nice gentleman and gave me real good service. He ordered the part, came back, installed it, and put it back in.

The dipstick of the hot water heater went out. We weren't getting enough hot water. From the time we submitted the claim to the time we got it fixed, it took about three days because it was during the snowstorm. It wasn’t bad though. It was still warm. It just wasn’t as hot as we would like it to be. When the tech came, he had the part. He did well. We've been part of American Home Shield for 15 plus years, and it’s been very beneficial. It’s like life insurance.

I went on the webpage for American Home Shield and did a claim. It was easy. The technician who came out was absolutely excellent. I've had other experiences with American Home Shield and people always come when they say they would and I always have a good experience.

The tech called and said he'd be there Monday. But then, he had something canceled, so he called me Friday morning and showed up a half-hour later. He was in and out. It was satisfactory. I also had an issue with my dryer and the tech was out there within a day. It was the same guy from Sears. He fixed it and was on his way. I've been completely satisfied with AHS, so far.

Crouse Home Services put in the new faucet and did some work on our toilets. They were professional and friendly. But one thing with the faucet that they put in, there is still a metallic taste in that particular water that comes out of that. It's in the kitchen. They tested it and said that it might be the newness of the faucet. But it has been about a week since their people have been out here again to look at it and the taste hasn't improved. It works fine other than the taste. I've worked with American Home Shield on some things and they've usually done a good job in the past.

It was very easy to submit a claim with AHS. I logged on to the website and I asked for service. The whole process was fine. The techs came when they said they would and they fixed it right away.

Accurate Service did a good job for us. They came out, tried to diagnose the issue and then they thought that it was fixed. then it acted up within the time period that it was not supposed to act up. They came back out and diagnosed it and fixed it. They were very professional. They were really good to work with. When they schedule an appointment, every time that they have given us a time window, they've been right on it. The technician who came out was great. He showed on up on time and was professional. He seemed to fix the issue pretty quickly. So, all in all, it was a good experience.

American Home Shield sent somebody out three times and the stoppage would go away, but then it would come back a day or two later. It has been two weeks now. The people they sent don't have a camera to put down the pipe and see what is causing the stoppage. All they do is snake it. And they said their company doesn't use cameras and that they don't have them. They do the best they can with the equipment they have. Like the last time they came, we ran the water in the house for 15 minutes and it was all still going down, but when you flush the toilet and put toilet paper in the toilet, then after a while, the toilet paper starts to gather wherever it is. And then it starts stopping the water.

The first time the tech came out, he changed the thermostat on our water heater because the thermostat was bad. It worked for one day, and then, I had to call them back out again, because it was cold water again. He noticed it was tripping it but he thought it was because the temperature on the top was different from the temperature on the bottom. He adjusted that and reset that. Then, he said in about 45 minutes, it should be hot again. It was hot, but it only lasted a day. It's ice cold again. So, I have them coming out tomorrow morning, between 8:00 and 9:00.

We had a rekey through American Home Shield for a move-in. The technician who came was friendly, smart, worked hard, didn't waste any time, showed me things and made everything work better.

Our home is a bit older and we have galvanized pipes. We had a pinhole leak in one of the pipes. So SAP Services came in and made a repair to stop the leak. They were able to come out and make the fix in less than 24 hours. We've had American Home Shield for a couple of years and the claim submission is fairly easy to do.

I had a garbage disposal that wasn't coming on. I went online and did the request for service. The guy was supposed to come between 12:00 and 3:00, but he called me earlier to see if it was okay for him to come, and he came. Something was caught in the garbage disposal and he was able to quickly fix it. He told me about resetting the garbage disposal. He was efficient and timely. He did a good job.

The tech from Kwik Serv Plumbing was very good and very nice.

I liked the techs. They were really courteous and they did their job and left. Everything has been great since they came.

We've had American Home Shield for 25 years or so. I had two policies with them. But I'm letting them run out. American Home Shield just got too expensive and we weren't happy with some of the services that we received over the past couple of years. I thought they were supposed to do a replacement if they couldn't repair something. The air conditioner went out on my tenants' place three times in the same summer during the hottest part of the year. Technicians just kept coming out and putting a Band-Aid on. The air conditioner worked for two weeks then it would go out again. They recommended that I call American Home Shield and say the thing was shot. They can keep replacing it and replacing it but it was going to go out every other week.

So far, their process has been great. A tech came out to rekey the house that I just purchased. He was very professional, quick, and courteous.

We have a leak in the bottom of our kitchen sink. The plumber came and within two minutes, he was done. He had to tighten up the faucet. However, I still think something's wrong because it's still soaking wet. The wood is still getting wet down there. I might need for them to come back out. I felt so bad because it was $100.

Southern Comfort HVAC has been here four times and the furnace is still not working. I feel bad for the young guys that have come out here. They've been awesome and if they don't have the parts or the thing doesn't work, it's not their fault. They've had to come out and check it out, and they had to order a part to see if that would work. That didn't work. I was approved for a new furnace and they came out with it but couldn't install it because some part was missing. They got that part and came back. The furnace is still not working and this is during the coldest time of the year. They had to order another part and I had ended up paying $400 more than I was told in the beginning that I would have to pay. I had already paid over 1,000 and it's very frustrating. I don't know when they're coming back. The people I've talked to on the phone are so genuine and I love doing business with them. I just would like to have a furnace that works.

The technician may have taken care of an immediate problem, but then, the issue reoccurs. I don't know how to take care of that problem. When I tried to call the repair company, I said, “Well, it’s still not quite working properly.” They said, “Well, you have to call the insurance.” In other words, they don't come back for another visit to take care of the same problem. The technician was fine when he was here, but there should be a bit more of a follow-up. I understand it was a different problem, but it seems like it's the same. I set the thermostat, and sometimes, it will go on, but sometimes, I have to reset the thing.