American Home Shield Reviews

The heat wasn't blowing and the tech got here quickly, and was in and out within 10 minutes. He explained to me what happened. He was excellent and I appreciated him. The online claims submission process with American Home Shield was good. But when I first started, when you put in a request, they would contact me and let me know that somebody’s coming. Now, you request it and then you wait for the contractor to call you. There have been occasions where I didn't get a call so I had to call. But with the heating situation, it was great. That particular company called me and coordinated with me about when to come out. For the most part, AHS is very efficient and has good contractors working with them.

We had an odd sound coming from the inducer fan. We're selling the house and we wanted to get it checked out before we sold it because the inspection turned it up. So, we called American Home Shield. The tech was prompt and nice. He said it showed signs of wear but he couldn't replace. We understood that AHS wouldn't cover it unless it was a failure so we had to take action. We called other heat pump companies and took a couple of estimates, and got it repaired because we needed to for the new owners.

American Home Shield has been pretty good but I would like for them to email me what exactly is covered under everything that we have. I have had everything done - heating, cooling, refrigerators, garage door opener and well pump. But they didn't cover my tank, which they were supposed to. That cost me almost 2,000 bucks so I’m not happy with that. But the guy was nice. He knows what he's doing. Our stove was down for almost three weeks and when the part finally came, he came out to do it the day before Thanksgiving.

The toilet was stopped up and the contractor had to snake it. The guy was manageable and efficient, and the repair helped tremendously. It was a guest bathroom in our house. There are three girls in the house so it was good to have that available. American Home Shield was the best decision that I made being a homeowner, and especially being a recently divorced one.

Our dryer stopped tumbling. They were able to get it to tumble but they had to come back because the seal was off of it too. They told us not to use it for 24 hours because they had to glue it. The tech was really good. He explained and showed us what happened. The other claim we had was for our heater. But there wasn't anything wrong. We got in reusable air filters and they weren't thin enough for air to get through them and it was affecting the heating system. The tech let us know that. Since then, our heater’s been fine. AHS is really good because I only have to pay the deductible when they process my claim and see what's wrong and fix it. Or if they can't, they'll put in an order to get it fixed.

Recently, the unit was turning off and on. It was just a loose wire and the technician addressed it perfectly. I just wish American Home Shield would do something more with the maintenance side. I had a dryer issue. It works, but it takes about three or four times to get a load dry, and they don't consider that to be covered, even though my dryer is covered. They consider that to be a maintenance issue instead of just replacing the heating coil. They could change some of those looks on what should be considered maintenance and what is still covered under the contract.

The basket in the washing machine was loosened. All the technician did was tighten it up, and that took care of the problem. Before that, we had a sensor light go out. It was on the outside of the house. A guy came and looked at it. American Home Shield charged me $133.75 then they said they don’t cover outside sensors. I should not have had to pay $133.

We had a home warranty company and when we had a complaint or a problem, it was rough. Once that year period came up, we went back to American Home Shield because we knew what kind of service we got with the people that we had before. We've been with American Home Shield since 2008, except for that one year, and we didn't have any problems. The people that were sent out were reputable and helpful. We had one contractor come out for a claim and they were very good. They came, assessed the problem, and they ordered the parts. They got things done really quickly.

We had a maintenance on the furnace at our home. It was a pre-season checkup. There was an advertisement in my email and I did that, which cost $75. I had the techs before when they did a season tune-up on my central air. They were very competent people and I like them very much. AHS is a good investment, especially as long as you're not an idiot and take care of your stuff. If you don't take care of your stuff, you get what you deserve. But if you're competent and take care of your stuff, it’s a good coverage. It has been an excellent experience with AHS.

The technician that came out was wonderful. The issue was when we switched the unit from AC over to heat, the heater would kick on and work fine but would never kick off. The technician looked at the wiring on it, and it was wired improperly. As soon as he fixed that, the issue was fixed.

Airboss came out to work on my dishwasher, microwave, refrigerator, and stovetop. The dishwasher is not cleaning completely and the tech said that the sprayer was not spraying out. It was going in one spot, so he had to take the top and the bottom roller that sprays the water. The stovetop, when it came on, it cooked only on high even if you turned it down or simmer or medium.

It's been terrible with American Home Shield. Over the summer, I got them ‘cause my daughter has them. My refrigerator that's only two years old broke down at the end of August. I called American Home Shield and a repairman came out here. He diagnosed that the compressor wasn’t working. He referred me to Appliance Guard Pro. They scheduled me to come see it. I took time off work but they never showed up. I took another day off because I needed my refrigerator fixed. On October 7th, they fixed it, or so I thought. I asked the tech if there was a warranty on the service and I was told I had 90 days. But my refrigerator never got cold. It wouldn't make ice and made a lot of noise. I kept calling Appliance Guard Pro but couldn't get in touch with them. I called American Home Shield five or six times but couldn’t get through. They had an hour wait or they'd say they'd call me back but they never did.

Usually, American Home Shield does a good job when I have any claims that come up. I like the fact that I pay the $100 deductible. If it was $500 or $600 to replace something, I'm still just paying that $100 deductible. When my faucet was broken, the contractor that came out determined the one that I had was no longer usable. We liked the style of the one we had so I bought a new faucet and they replaced the replacement faucet that I had purchased.

The AC had a float valve switch that was stuck. The tech came in and knew what he was doing and fixed it. It worked out great.

A shower faucet was leaking and the tech was able to resolve the issue that day. He was very nice and seemed very knowledgeable. We used to have American Home Shield years ago and we're back with them now. I like having the knowledge that somebody’s gonna come and fix our stuff.

So far, I’m satisfied with American Home Shield's service. Recently, they sent someone for a leaky toilet and the leaky faucet that had backed up. The claims process was quick and easy. The service was good. The tech came in, looked at it, and told me what was needed. He was very verbal, kind and professional. We were happy with the service.

There was no heat. The technician turned the heat on and it was freezing cold. He did some settings and it worked. It was a good experience. I haven’t used American Home Shield much because I have a high deductible. So, in the last five years, I’ve used them a couple of times only.

The claim process is phenomenal. It's a lot better than the last organization I was with. The techs actually come and fix my problem. AHS finds good people and I'm thrilled with their service.

The deductibles went up high, but I was pleased with American Home Shield. In addition to plumbing, I got the electronic package also through American Home Shield. So, the plan covers the entire house. One tech was here doing the television. It went out. When we called in the claim, AHS took care of that. The toilet was working good, and the shower was too until Thanksgiving. I had company over a lot and that was when everything started backing up. The guy said that he couldn't undo the stoppage in one of the restrooms, but the other one was working. He told me that AHS called back to say they would not cover it because it was a pipe that may have broken. I haven't heard anything back from AHS about this. I've heard only from the plumbing company that they want to charge another $500 to run a camera down the line and see if there was a crack in it and exactly where the pipe burst.

I called the number in the little package of information that I got when we bought the insurance policy from American Home Shield. They asked me what problem I had and I said that I got a running toilet. The rep scheduled the plumber to come out and then, I got text messages saying that the repair was scheduled for this date and time. The plumber who was gonna come out originally in the morning had a family emergency so another plumber had to be sent out. So, they let me know it’s gonna be rescheduled for later in the day. They kept me posted on when the guy would be here. The guy from the plumbing company was a very polite and cordial young man. When he came in, he put on little booties over his boots so he wouldn't be tracking stuff to the house. I showed him what the problem was and he fixed that initial problem. Then, we noticed that the tank was filling slow so, he fixed that problem as well. He was great. I had a good experience with him.

My dryer wasn't working. The belt wasn't spinning right and it was making a squealing noise when it spins. I did a service request to American Home Shield and somebody came out relatively fast. It was only about two to three days. I had another incident prior to this that was absolutely terrible, but this claim was good.

A lot of the other companies were very aggressive in their marketing and sales while American Home Shield was very professional. I used them a few times and they are good. I've had them for three years in New Jersey and there was only one time when they were slow in responding to a request. And that was because it was something about my air conditioning. It was during the middle of a heatwave when everybody and their grandmother was calling for air conditioning service. Finally, I had worked out the problem myself, called AHS and cancelled the appointment.

There was repairman who came out to work on my hot tub. He took a piece off my spa and never came back. I called and was trying to get American Home Shield to understand the situation. They pretty much did, but there was no follow-up on it. It got to be to a point where nothing was ever done about that. There was another repairman that came out to work on our refrigerator and he broke the icemaker. When he broke the icemaker, he said that American Home Shield was gonna cover the part that he broke in order to repair it. But he never did anything about it. I contacted American Home Shield twice to let them know that their repairperson said that he needed to report it to them and that he was going to be coming back out to repair it. That did not result in the person coming out.

American Home Shield does a great job. They are easy to reach by phone or on the internet. I call them, they send somebody. For the last few years, it has been the same man that has fixed the heating, Gary, and his company called like they said they would. Everything is like they said they would do. We had a little thing this summer when I had something wrong with the pool pump. It had to do with getting someone to service it close to our area, which is hard. And with COVID, that took a little while, but it worked out fine. I'm very satisfied.

The service of AHS is okay. But they don't cover too much. They just cover basic things. I asked for the garage and they said I did not have it. Before we did it, they explained to me, "You have to buy the garage, you have to buy a different kind of package." That's one of my concerns. They're supposed to let us know before. But the contractors have been good. With my recent plumbing issue, the guy came and fixed it. I really appreciated it. He also came within two days. I also like that AHS is covering plumbing and they covered an issue on my toilet. They charged me 75, and then the techs came and fixed it. AHS is beneficial because I don't need to call anybody. I need to just call them and they know who to direct.

In general, our experience has been pretty good. It has saved us some out of pocket. We've had our disposal replaced. We've had blockages like in the kitchen sink that somebody fixed. We've also had an issue with the air conditioner compressor that ended up getting replaced. I"m a fan of having a service contract on the home.

The online portal and the way that you engage with American Home Shield’s team and open requests is both streamlined and very easy to use. We had two service orders and the first one didn't go so well. A1 Appliance Repair came out and diagnosed the problem, and ordered the part. It was not necessarily their fault, but the part was backordered. It took a long time. Then, the icemaker magically started working for a short period so we cancelled that order. About a month later, it stopped working again so I put in another service order through American Home Shield. A1 again was dispatched and they handled it brilliantly. They got the part within a week and they came, swapped it out and the icemaker has been working well ever since.

Three of our appliances were not working so we called American Home Shield and asked if we could get someone to come out and take a look at them. It was pretty easy for a technician to come out. His name was Terry. He called, set a date, and came on the date. He was personable, well-mannered, and professional. He was a reasonable guy and he knew what he was doing.

My kitchen sink was backing up and water wasn't draining out. AHS sent me the name of the company and the phone number. That company has been here before so I was familiar with them already. The tech sent us a text to let us know he was on his way. He was a nice young guy. He knew his stuff, quickly figured out what was going on and fixed it. When it was all over, he said there was some kind of clogged down in the feeder pipe from the sink down to the main pipe and he snaked it. Having AHS has been great.

We had an issue with the garbage disposal. Rooter-Rite was sent and their technician got out here within the day. He did a fine job. I like just being able to call and have a small service fee and be done with this warranty.

American Home Shield typically does a decent job so I've kept them. Their provider network has gotten better over the last couple of years. Recently, the washing machine was unbalanced constantly. A contractor came and looked at it, diagnosed it really fast and ordered the part. They came six days later and fixed it. They did a really great job.

We replaced our unit. We installed it ourselves, and we had it on an emergency setting. It was working for a few weeks, and then we went on vacation and came back, and the heat wasn't working. It was just installed incorrectly. The tech who came told us how it should be installed. He changed the wires, and it worked. The claim process of American Home Shield was good, but it probably would have been a little more helpful if I could talk to somebody over the phone. I had to do it online, and then I had to call to make some changes. But I couldn't call, so I had to cancel. It would have been helpful if I could get them online.

I called American Home Shield about my dishwasher needing to be fixed. Through many calls and a dozen visits by various American Home Shield representatives or various subcontractors, the problem was not resolved until November. The issue was the ineptitude of the people installing the product. The product that they brought out was bad. They didn't know what the problem was. They couldn't assess it even though I told them what it was. It was absolute lackluster. I've used AHS multiple times, and the use of website is not great. Communication isn't great. Response time could be better, too.

The most recent claim started in October. I had no hot water. The contractor, Allegiance, contacted me within 24 hours after I filed a claim. They were very professional and courteous. They troubleshoot it and fixed the issue right away.

We had an issue with our furnace and the tech that came was super informative and responsive. Everything was resolved. We just like the peace of mind with this home warranty and so far, we've had to use it a couple of times and it's proven to be helpful. We've recommended Home Shield and we've had people buy it.

Something seemed to be missing from my machine that may have fallen out so the machine wasn't efficiently washing clothes. A tech came and addressed that on his first visit. He had to put the parts order in when he first came out then came back out and got them installed really quickly. He handled it pretty efficiently. One of the biggest benefits of American Home Shield's claim process is the ease of use. I have a few locations of coffee shops and with American Home Shield, I do not have to worry so much about scheduling home repair stuff. I just go online and say I have a problem with something. They then handle who comes out.

We did a claim Sunday morning for a hot water heater that developed a massive leak. American Home Shield was able to send someone out at least Monday and, after a couple of calls back and forth, they were able to get a new water heater purchased and installed by Tuesday. The water heater is working really well. The claims process was easy enough. The vendor contractor was assigned pretty quickly, so I was able to talk to them directly and start working with them. So that worked out well.

The garage door would not go up at the control panel. The up and down limit, for some reason, got out of adjustment. The claim on it with American Home Shield went well. The tech came and did some adjustments and it's working fine now. I'm disappointed in the refrigerator claim though. I've had two calls and two service people, R&R Refrigeration, that came out two different times over four months. The ice maker on the door quit working. He came and he put a new ice maker in. It worked for about two months. I called and they said, "Well, we're only going to guarantee it for 30 days." American Home Shield did. So, I paid another $75 deductible and they came back out and put another ice maker in. It worked about the same period of time and it quit working.

I used Mr. Rooter Plumbing before and that's part of the reason I was happy to have them again. Lee was very cordial. He identified the problem, used his appropriate tools, took care of the problem and went on his way. The claim process with American Home Shield, most of the time, works very smoothly. I've done it online, and that generally works fine. I have occasionally had to call their human beings and troubleshoot something about a claim that either a serviceman didn't contact me for, or there was a need for a recall. It's always worked very smoothly.

I had a problem with my AC last year. A coil needed to be replaced and it was $4,000. I had to pay so much for that, and I thought that American Home Shield would cover more of that cost. In addition to that, my monthly fee went up. I was not told that. Also, for that $100 you have to pay, sometimes they can't even fix the problem. Then you have to get them to come out again for a second $100. When my heat went out, I called American Home Shield and paid $100. The guy who came was very professional. He told me what was wrong with the unit. However, Lennox does not have my part. Everything's on back order. He couldn't fix it because the part is not in so we're without heat right now. He gave me an alternative so I could buy a whole new unit but why would I want to do that when I have a warranty? He told me it would be $2,000, $3,000 and I told him I was not doing that because American Home Shield covers the part that I need.

I was very pleased with what the tech did. He was punctual, he had a nice personality, and the problem was rectified quickly. He would be somebody that if I had another plumbing issue, I would call to request him.

I called American Home Shield to see if I could get the faucet and the bathtub fixed. They were running really high. American Home Shield sent me over Budget and they came out. They looked at it and said they'd fix it. The guy said he'd be back. So he came back and then he took the panel off of the wall. Then he said he had to get an estimate to see how much it will cost. Then it cost extra to have American Shield send somebody back out. But I had to pay that price. I didn't like the back and forth part of it. I also didn't like that they left the job open.

I had several dispatches on this GE Monogram refrigerator. There was a noise being made two or three months ago and a GE Monogram guy who had serviced us in the past came out and he had ordered the part. It turned out that the refrigerator was losing temperature. My caretaker moved everything to another refrigerator so that the food wouldn’t ruin because I was not in the house for a month or two. The guy then replaced the part and it turned out to be the freezer fan. He ordered that part and that part was put in. Then the icemaker stopped working. Because I wasn't there, we didn't test to see if that involved the icemaker or not. We then waited four weeks. Another company was dispatched and on the morning that the repairman arrived, the icemaker started working without doing anything. He said to call him back if anything happens.

I had a water leak somewhere. My water bill quadrupled. I got a notice from my water provider that they detected a leak so I contacted American Home Shield to send a plumber out to locate it. They sent Brick Street, and I had a running toilet and my hot water heater was also leaking. So, I fixed the running toilet and AHS replaced my hot water heater. I'm just waiting on my next bill to see if it made a difference with my water consumption. But I was satisfied with my service. I have only had an issue one time, but that was because the particular company had to keep coming out to fix something that they should have fixed before. But that was the company, not American Home Shield. But they made it as easy as possible, considering the situation.

The garbage disposal stopped working. The contractor called me two days later. When the tech got here, it took him less than five minutes to fix it. He was very professional.

I was baking and I noticed that at some point in my baking, the oven was not as hot as it normally would. So, when I put my first cake in, everything was fine, came out perfect. I noticed that the next several cakes that I tried to bake all came out round. There was like a bubble. And I was baking pound cakes. The gentleman tested the oven and said that the oven cycled the way that it was supposed to. There was an eye on the stove that was not lighting up the full flame. He corrected that. But I was more so concerned with the box itself. And since he couldn't duplicate the problem, he couldn't make any repairs than that.

The garbage disposal stopped working. The plumber came in and replaced it. This is the first claim I've ever had with any home insurance. I liked that when I called, they answered the phone.

American Home Shield has been responsive. When the refrigerator and stove went out, I called them. They sent someone out, but someone else came out. They needed to do a second opinion, which was fine. It was fast. The technician came in and knew what it was he was doing. I was pleased about that. He said they were gonna order a part for my stove because it needed a sensor. But the refrigerator has to be replaced and I've been without a refrigerator for a couple of weeks now. American Home Shield sent me an email yesterday so I'm going to go through that process to now get a new refrigerator. I can get my refrigerator through Lowe's and take advantage of the different discounts that they have.

The tech was awesome. There was a piece with our dryer that was broken, so he had to order it, and then he replaced it.

American Home Shield is an organization that should be avoided at all costs. Investing money with American Home Shield establishes a business relationship with a company that has proved to breach its own agreement. If and when you need to utilize the service, the AHS people you will be dealing directly with are representatives who work out of the country and speak very poor English. In addition, they lack integrity and make no effort uphold high standards. The fine print of your agreement with AHS implies a guarantee that AHS will profit and no guarantee that you, the homeowner, will benefit.

In my recent claim, the furnace went out. The inside temperature of my house got down to 57 degrees. I called American Home Shield on a Friday and they told me that someone would be in touch with me from the heat and air place on Monday. When the guy came out and investigated everything, he said that it would cost me approximately $1,500. I was a little upset. This was not my first incident with American Home Shield about my air conditioner. It went out this summer and they came and fixed it and I didn't pay anything.

I had a great experience with American Home Shield. I saw a leak from some white pipe in the garage. I called and made a claim, scheduled an appointment and somebody came out and fixed it.

The heating unit would kick on for a minute and then the temperature would drop all the way down to 62 at night when it was set on 72. The tech said knew what it was and he explained everything. He said it was an easy fix and he fixed it. He was very knowledgeable. With American Home Shield, I cannot complain. The only thing I dislike is how long it takes sometimes to schedule something. They tell you to go online and fill out the request, and you do. It acknowledges the requests. Then it takes them a little while to get a provider to contact you. Also, sometimes, there's a language barrier that I can't understand when speaking with the reps.

I've had American Home Shield for 20 years and they're always available and they usually send someone out in fairly good time. They just don't always send the best people. However, we were very fortunate this time. I used them recently for my furnace issue. I did a little research on the company and the company had good write-ups, so I was comfortable with them. Sure enough, they sent an excellent man. He was able to diagnose it to get the correct part and do it promptly. I called them over the holidays, so there was a little bit of a delay, but at least it was done satisfactorily.

I love American Home Shield's service. The issue was the major fan in the refrigerator. The tech was professional about it, just did his job and leapt out.

The last time that I had a claim, the contractor came pretty quickly. But there was another time where nobody could get to me, and I had to get somebody else. That experience wasn't so nice.

American Team came and did a tune-up on the HVAC system and they were excellent. The plumber guy's customer service could just be a little bit better. He asked for a time that I'd be home. He didn't let me look at my calendar and I didn't like that. When he got in the house, he was just rushing through everything. Now, I've been waiting for a little over a month to repair my refrigerator. American Home Shield took the money out for the deductible, and we did a video call, but no one ever came to service it. It is still making this knocking noise in the back. The tech said that he had to order a piece, but it's been over a month. He should have made some type of contact, whether giving me a tracking number or sending me some type of progress. But I heard nothing.

Epic came out and they said that they could not repair the unit because it was a package unit. So, they had to transfer us to another company that could. They were honest. The tech explained why they couldn't do it. He told me he would immediately get in touch with Home Shield to let them know, so we wouldn't be waiting. I felt like the transaction was smooth between us having alternatives. As far as submitting the claim, I called AHS. Right when I called, the service was set up. Then Epic was in touch with me. It was a quick turnaround. It was our first claim, and it went well and I would recommend because we didn't have any trouble. They stood behind their word, and they did what they said they were gonna do.

Sometimes, 24 to 48 hours is a little bit of a stretch for everything. When I call to ask a question, their response is 24 to 48 hours even to answer a question sometimes. But outside of that, the experience has been okay. Recently, there was water build-up in the bottom of our freezer. My wife called American Home Shield and they sent out Good Guys. This time we had a very good tech. He knew his product. He knew how to fix it. There was another issue that he was going to put in for, and we have yet to be able to hear back from American Home Shield as to whether that was done. I can't say so much for the last one that we had from the same company to come and fix a garbage disposal that we never got fixed. Sometimes it works and sometimes it doesn’t. It is frustrating but we just deal with it. Overall, I suggest to anybody to always get a home warranty.

When looking at warranties for the first time make sure that things that you think are covered are covered. If not and you end up spending your money, it would be quite disappointing. Over the years, we haven't had any trouble with American Home Shield. Every time we call, the matter is solved just like in the case five years ago when we had some issues with our air conditioner. We started off at $50 claims with American Home Shield and now, it's $75. We’re looking at almost 20 years. Something that's $15 20 years ago isn't gonna be $15 now. But it’s all good.

The technician from Service Plus Repairs did really good service when he came out. He said it was the compressor and he came back with some part.

A repairman came out to repair the garage. But when he got there, he said that American Home Shield didn't cover the mechanism that caused it to not close properly so we had to pay out of pocket for the services. The policy doesn't give you specifics on what's covered and what's not. It just says garage door.

American Home Shield is an awesome company. I appreciate them. I feel safe with them. But the tech that came out for the water heater and furnace pissed me off for three weeks. He put me out of the list, and supposed to make a special order. I spoke to the owner of the company and he told me a lot of excuse at first, but I feel so bad with him. He was a selfish guy. He told me, “Oh, it’s my company. I send in these guys.” I told him, “My friend, just I wanna fix the furnace for my house. I don't care how your company is. Just I needed fixing my problems.” But he said, “It's not my fault your furnace is buying somewhere, and I don't find the parts for that **.” He was screaming and yelling. I called American Home Shield again and in 15 minutes, they called that guy and fixed the problem. He sent in the other personnel. That guy showed up in the house, and he fixed the problem with my furnace. Now, everything is running fine.

When I submitted a claim with AHS, it was exceptionally good. Our garbage disposal ceased functioning. It sounded like the sink was going to explode. They came and they changed out garbage disposal and found out that bearings were going bad. The techs were the best I had. They were very polite, efficient, came to do their job, had to run to the store a couple of times to get some extra pieces and parts, and then they were gone. They were wonderful. AHS is also pleasant, easy to deal with and very efficient. It's a good deal and it's well worth the investment.

The tech from Frog Pro Services who came for the thermostat was a really nice guy. They couldn't do anything, though, and on the next, next day they came and changed my thermostat.

The service has its ups and downs, but I've been pleased with the overall result. We had a toilet that was leaking and that was fixed. It was done very fast and efficiently. The claims process went great. I went online and didn't have to worry about talking to somebody over the phone that I couldn't understand. We had a hot water heater replaced by the same company that came out for the toilet. They diagnosed the problems, and when they left, I never heard again from them or AHS. When I called up AHS, they said the contractor got the new hot water heater on order. But nobody told us that. A week later, the contractor called and said, "We got your hot water heater. When can we bring it out?" That was the first time we'd heard from them about it.

Every time I've done a claim to American Home Shield, they said they'll call within the next 12 hours and they call within the next day. They fixed everything I needed. I don't have to call them like 50 times. Everything that I want covered is covered. I recently had a plumbing issue and the guy that came out was super nice. He explained everything that happened, showed me two different problems and took care of both of them.

We had a plumbing issue recently and Morden Plumbing came out first and replaced three toilets. After they left, one of the toilets kept running so they came back. The guy did some type of adjustment. But the problem still persisted. I called the company back and they wouldn't come back so I called American Home Shield and I told them they would have to send someone else out. Whitney Plumbing came out and their tech showed me what was wrong and what he did. He said it was a simple fix and that my toilets were Kohler's and those were good ones. The parts that Morden put in were midgrade and they should have used Kohler parts. It's been working fine ever since.

I had a plumbing problem. My water was backing up in the back. This happened on a Thursday, but I couldn't get anybody till the following Tuesday. AHS gave a number to call to make the appointment with the contractor. When I called, they never answered their phone. So I had to wait. They didn't call me till Tuesday. But overall, when the guy came out, he really did a good job. What I needed was not covered by AHS. So I had to pay an extra 500. I like the claims process so far. But I didn't like the part where I had to wait four days in order for somebody to come out. But other than that, when I did get the service, it was good. The guy was really nice.

I just had my heater fixed a couple months ago and it quit working again. The contractor repaired it the day they came out. I told them what it was and they sent somebody out first thing in the morning. They were great. American Home Shield is always prompt in getting my appliances fixed and I’m well-pleased with them. Whenever I call and put in a ticket, they have somebody there either the next day or the next afternoon. I've never had an issue with them at all.

A-US Air Conditioning of Texas were great but last time they came out, they had left their valves on my AC unit. I was having a Halloween party and I didn't want the kids to get a hold of them. I tried to call and tell them but the guy didn't return my call, so I just left them on there. When I let them off, all my Freon came out. So then I filed another claim and I had to pay $75. Then they told me it was going to be $100 a gallon. So it was going to be $555. I was able to pull up the receipt and it happened to be the same company, so he didn't charge me for the Freon.

American Home Shield's claims process has become more difficult over the years. On the most recent visit we had, it was a very terrible job. We had a problem about a year or two into having the brand new dishwasher and the guy came to fix it, but when he fixed it, he didn't screw the screws in tight enough. And because he didn't screw the screws in tight enough, we had another problem come about about a month or so ago. To make it even worse, they asked us to take a picture of the dishwasher and said we needed a part. Then we had to wait for a part and this was through Thanksgiving week where my wife had to wash dishes for 20 people, only to find that when they ordered the part, the guy from the same company said that we didn't need a part and that the screws needed to be screwed in. And I don't even know if I was charged. I have to make sure that I'm not charged for that service call from American Home Shield because it was unnecessary.

I had a leak that was around my garbage disposal. The contractor came out, was very professional, identified the problem and repaired it. The claims process with American Home Shield is very simple. You go online and there’s a response within 24 hours. But I’d like to see the copay drop. It’s a little steep especially once you are paying the premium every month. It’s $125 every time you have an issue.

American Home Shield’s service works great. We’re in an area that has a lot of different contractors and I could choose from them. But I have another home in Louisiana and it appears that the contractors are limited. One contractor that they assigned to me, Total Air Care was horrible. They came to my home four to five times. Everything was insane. They lied a couple of times about a part being in a truck and they also said the truck broke down. It was several things that were really bad with them. They never called ahead to say they were on their way and they showed up three hours after the time period. When I told them I was not home and asked them to wait, they wouldn't.

I had a leak in the kitchen faucet. I tried doing a claim with American Home Shield through the internet but that didn't work. They say that you can open a claim online but you really can't. I have never been able to do that and I always have to call. When I first called, I had to wait and I gave my callback number. It didn’t seem like they called me back so I called a second time and I was able to get through. That time, they were able to take the claim.

We had an issue with the washer. It's a front-loading washer and the seal that goes on the washer was leaking. The contractor said the seal needs to be replaced and it took them six to eight weeks to get the part to the person who would come and install it. When it came through, it took him another week to install. All in all, it was a pretty long time to go without a washer. I had asked them if I could just buy a new washer and if they could pay what it would cost to replace that and I would pay the difference. I thought that would be fair but I didn't get any answer on that. Luckily, we were able to work through it -- going to the local laundromat and then drying things at home, although it was inconvenient. They got the work done but it wasn't what I expected.

I like the convenience of having American Home Shield. I did a claim when I could not figure out why my front water hose spout wouldn't work. The guy that came was friendly. He had to figure out where the valve that actually turns it on was. He had to remove some drywall and come to find out that whoever patched it up had patched up that valve as well. Everything's working okay. It actually didn't need to be repaired. It just needed to be found.

I put in a service request online to have a rekey done and paid the copay. Then, I got a text to try to schedule and it took a little bit to kind of align schedules, but it worked out fine. The gentleman who came out did a good job.

Our garbage disposal was completely seized up and leaking. It was easy being able to claim stuff online with American Home Shield. It did not take very long for a technician to come out. He was really quick and was done within an hour and a half. He put a new garbage disposal in. Everything went great. Another service I had with my home warranty was the free check-up on our heating system. It only covered one of the heaters and our house has two. On the whole, American Home Shield is handy when it comes to appliances when they go down and they’re something that you can fix yourself.

The freezer would not dispense water or ice. I did a claim to American Home Shield and the technician that came out was very knowledgeable, very polite, professional and on time.

I called them on a Monday, and they were there the next day. I specifically asked for A&B Plumbing because Chris does such a good job. I purchased this house in 2020, and he was one of the first people to come and work on it when it had an issue. I've used Chris multiple times and the most recent time was when I had a leak in the pipe. He's always efficient. However, I wish American Home Shield would be more consistent with the pricing. If it keeps on going up, I probably would look for something cheaper.

The heating element on the dishwasher shorted out. The people who came haven't fixed it yet. They came here, they diagnosed it, but they said it'd be a week to two weeks before they get a part. That's the only problem that I have with it. Having American Home Shield is very good. I'm very satisfied.

My claims have either been plumbing or HVAC, and they have been okay. Recently, my dryer was not drying. It took a day for the techs to come out, but I put them off because I had something. But they had people available quick. It was a guy and his apprentice. They explained everything. They were very fast and gave me helpful information. They were awesome. The warranty saves so much money and I don't have to go out and find a company that does it. Just having it all in one place where I just pay the fee, I know what the fee is, and have someone out.

The biggest problem that we see with the claim submission process is the language barrier. There have been a couple of times in the last year or so, where when we put a service request in, it does not get translated properly even though we're very concise about what we're saying. We used to get somebody stateside but now, that's no longer the case and it's very frustrating. Then, today, we tried to get through to them all day using several different numbers and we kept getting disconnected. We have sold our home and are going to transfer our service to the new owners but we've not been able to get through.

My water heater would not stay lit. Doug scheduled the time to come out and he was there exactly when he said he was gonna be there. He called me to let me know that he was 30 minutes away from my house. So, I was able to get there before he got there. He knew exactly what the problem was, had the equipment to repair on the truck, and the job was done within an hour. I have not had a problem with it since. So, he was awesome. He was very kind and polite. He was also very respectful and professional.

The service of AHS has really fallen down and we ended the contract a year ago because we were getting difficulty in getting a response. But we renewed a few months ago, and since then, somebody got the message because they've been outstanding now. Whatever change they're doing is working. ​The reps have been excellent, very knowledgeable and responsive.

We're very pleased with American Home Shield. I was very pleased at how quickly they had someone call me to schedule to come out. The young man was very professional and very nice and explained to me what he was doing. The microwave was not coming on. He took it apart at the top and some grease had gotten in there. So, he fixed that. Also, I have a JennAir stove and it wasn't coming on, and he had to go in and he sanded something. He’s very good.

The washer repair guy let Home Shield know that the faucets for the washing machine were leaking around the seals. AHS sent the techs and they tightened up the nuts on it and opened the valve that I couldn't turn. They did fine and cleaned up when they were done. But I was with someone else prior, and AHS' is a much easier process. The first company, you couldn't have them go ahead and repair it. You had to call them back, and the technician had to talk to them. I had technicians who wouldn't talk to the warranty people so it was really frustrating. But if I was recommending Home Shield, I would explain that it's something that's been very helpful for me.

The burners were not coming on and there was gas coming into the house. When I would turn it on, it would not light, and so there was gas being emitted and it would not lit. The tech was able to clean the igniters. It works now, so we're in good shape. The tech was very good and professional. He did his job. He identified what the problem was and very quickly solved it.

The bottom part of our oven wasn't heating and our door was broken also. The repair guy came out and fixed it quick, so we're happy. The claims process is not always easy though. It usually takes 24 to 72 hours to see a contractor but sometimes, it’s sooner.

You can't get quick service with American Home Shield because every claim takes several days before a contractor shows up. You can make phone calls yourself and set up a local repair. Also, none of the people that American Home Shield uses are local to where I live. When you put a claim online, the website doesn't give you a lot of room to put a real description of what your problem is. I had a recent claim with a refrigerator going out and I couldn't really describe what the problem was. Once you submit a claim, you get the email from American Home Shield who they've assigned it to. Then either the contractor contacts you or sometimes I contact them, and then they tell you what your appointment time is. You get notices 30 minutes or an hour before they come.

My dryer was overheating and it wasn't drying anything. The technicians that came had to order parts then come back, and it took him just a few minutes to put in the parts. I am happy to have my dryer back. With having American Home Shield, I don't have to find somebody, and then compare rates. It just makes the whole process a lot easier. I recommend it to my friends.

As far as making a claim with AHS, I don't think it could have been simpler when you're making it online. It was also very simple when the people came out for my washer. I thought everything was okay. He said, "We're only here for about 10 minutes. We just have to order these parts." I said, "Okay." Then, he said, "It's been about a week." When that didn't happen, I called yesterday, and I asked what was going on. The woman from that company said, "AHS denied the claim." I never even got any information that it was denied. I'd have been sitting here forever had I not called.

The home is 15 years old and I've had several service calls with American Home Shield. They've been handled appropriately. Three weeks ago, my heater was out. American Home Shield had contacted a vendor, but the vendor couldn't establish it. They couldn't get there for a week. In wintertime, it was an issue so I called back. We found another vendor and got it fixed within two or three days. Everything's worked out well.

I got the policy dealing with all of the equipment dealing with a pool, but they don't deal with equipment for salt pools, and that was a misleading thing. So I am paying extra for no particular use on the pool stuff. I had another issue with a chlorinator going bad and they don't deal with chlorinators too. When the policy was made, it was the assumption that they handle all equipment. But they didn't tell me that they excluded things.

The contractor called me but I missed it so I called them up. Then they called and left a message saying that they were trying to get ahold of me. So they were honest. They looked at my fridge and my stove. They did what they did, but the fridge still isn't fixed. I gotta call them back. But the stove is working.

Sometimes, my experience with American Home Shield is good and sometimes, it's really bad. Sometimes, I call and they'll have somebody out and they fix the issue right away and they do a great job. Sometimes, it takes four or five times for somebody to fix it. AHS doesn't have a lot of companies to come out and work and I got to wait so long to get serviced.

I contacted American Home Shield by phone through the actual technician that was out for the free heating check. I was familiar with American Home Shield, so I knew I was gonna pay the $100 fee. It was pretty simple. We just needed to schedule a work request in order to have permission to be able to work on the system instead of just a checkup. As far as getting it fixed, it was great. It was assessed, problem was found and everything was completed. The technician, Phillip, did a great job, let me know what was happening along the way and kind of showed me the ins and outs of what he was working on.

The dishwasher and the disposal were not draining. The disposal was draining into the dishwasher and the dishwasher was draining back up into the sink. American Home Shield sent out an appliance repairman and he told me it was not a dishwasher problem, it was a plumbing problem. American Home Shield sent a plumber out, Bill. He cleared out the clog and it's all good now. It’s just I had to do without a sink or dishwasher for two weeks during Thanksgiving. It was a little icky. The plumber is at least 50 miles away from here, so it would have been good if American Home Shield had a plumber that was more local. I've always had American Home Shield and they've always been pretty good. The only negative I've ever had is the wait, sometimes not being able to get a contractor right away.

We have an air exchanger that went out, and we called American Home Shield. They sent somebody out. That guy said, "Well, it's so old, there are no replacement parts to fix it." So, he was going to recommend that it be replaced, and we were gonna be contacted. We got contacted by another company who American Home Shield was going to send out. He said, "I'm on my way." But then we found out they don't work on air exchangers. I called American Home Shield, and the guy looked and he spent quite a long time reading the whole thing. I was thinking if they were gonna charge me again because I had to pay a service call to have the first guy come out. We found out there's an installation charge of probably $1,500 on this thing. It's like, "Okay. So if we paid $800 for it, we pay another $1,500 in installation. And that's what a new one would cost, anyway.”

The contractors never fix anything as soon as they come out and they always say they have to order parts. They never have parts on hand so we have to wait a week or two, whatever it takes. The last time, my cooktop cracked and I had to wait like two weeks. Also, The oven and the stovetop burners weren't working correctly. I reported it on a Tuesday and the guy from Chaney Appliance came out ]on Thursday and came back the next Friday.

When the technician came in, I told him the situation with the broken furnace. But he said he couldn't work on it. He was just standing inside the entrance door. I told him, "At least you can go and check it out. What is the problem?" He said, "I cannot do it." I was quite politely talking to him and then finally, he said, "Okay. Enough is enough." I told him, "Can we at least talk?" But he was not talking. He just banged the door and went away. It was really unprofessional. So I had to call some other handyman to get it fixed. But as per American Home Shield's policy, if it's worked by another handyman, their contractor cannot work on it.

I'm not happy because I called American Home Shield Friday for a leak in my bathroom and I couldn't get even in contact with the leak repair people until Monday. They said they would come out Wednesday. They came out yesterday, looked at the job and we're still waiting for approval for them to do the job. So, all that time, my water has been off. I want someone to come out and repair my leak, repair the walls and get everything back in order. My dishwasher needed repair at one time. Another time, my refrigerator. That all worked out. I could wait a minute for that. But it's harder to wait for no water.

I’ve had some problems where American Home Shield's contractor had to keep coming back. I made a mistake where somebody came and fixed the washer, and they kept coming back. Finally, the repair person said they were going to replace a part. Then the guy that came back said, “We're not going to replace this part. There’s nothing wrong with this machine.” I let it go because I believed him. Then, it started to leak again. I had to pay all over again for another repair, and that’s how it was fixed.

American Home Shield's claim process, especially online, is very simple and easy. The customer service reps have been great. I haven't had a bad experience. I've gotten all my questions answered and gotten everything that I needed resolved. Sears came out for an appliance repair recently. The technician was really good. He took a look at everything. I was pretty much right there watching him. He didn't have a problem with me being over his shoulder and asking questions. He pointed things out and told me the issues. It's a benefit having American Home Shield and the contractors that they provide. Those are professionals and they can actually take a look and identify the problems. What I like too is that a lot of the people that American Home Shield uses are already verified. These people are certified and I appreciate that, too.

The tech that came out was very professional and he had a sense of humor. He diagnosed the problem, ordered the parts, and then came back when he said he would. He was on time every time. He was very good. He couldn't fix the issue, but the thing was really old. So getting the parts would have been very, very difficult. AHS is replacing it. I haven't gotten the call yet for when it'll be in and installed, but it was just last week. I highly recommend AHS. They're dependable. We used to have a different home warranty and half the time they couldn't find technicians. They must not have had a contract with A&E. But I know and trust A&E and that's who AHS sends. They are really good people.

When I had a claim for my hot water heater, I was very dissatisfied with Home Shield because I had to pay out of pocket for a hot water heater. We were without hot water for three weeks. The other issue I have is that I've been without my dryer for almost a whole month. I'm waiting on parts and waiting on the people to come back out. I don't like the fact that they have to go back to Home Shield every time to get something approved when it should be an easier process. I had to go to the washateria and that's something I do not like doing. So I was very displeased with that one. But the company that came out did an excellent job.

We have been a member for approximately five years with American home Shield and did have one prior claim that was covered, however last year we had an issue with an appliance and was told to purchase a new one and we would be reimbursed.... After months of phone calls, emails, etc. we have not received a response other than it might have been lost in the mail, we have been promised a reimbursement check for over seven hundred dollars and it is approximately one year without response, it is interesting that we receive regular calls to ask us to sign up again but we have had no calls from customer service trying to follow-up with our initial claim, we have advised American Home Shield on multiple occasions that after they follow through with their contract we will consider re-signing, however if it takes one year for reimbursement, we will most likely consider other options.

AHS's customer service was good. I called Sunday to file a claim for my furnace and the tech came the next day. He fixed it. It was pretty simple. I just don't like the service fee. I also have HomeServe and with them, I don't have any service fees when they do my plumbing.

Speedy Air came out in two days after they talked to my wife about our appliance issue. The guy who came out looked under the unit and knew exactly what the issue was. He said that the water dripped on the bottom bearings. They ordered a new one and it's supposed to come in on Thursday.

American Home Shield has been very efficient. Whenever I have a problem, the contractor is appointed. They come out and rectify the problem or look at it and address it and it's been very good. The contractors are very professional and I've been very happy so far. My washing machine wasn't working and the contractor came out and fixed it. Then, a couple of months later, they came out again because it didn't work properly again. The washing machine was replaced in its entirety because they couldn't repair it and the repairs were going to be more than the actual new machine. My furnace wasn't heating recently and AHS sent out an HVAC guy to come and look at it and it was a loose wire. He repaired it and now, it's working perfectly.

It’s hard getting through the phone with American Home Shield but that’s the only issue right off the bat. Once I got through, everything else went well. The tech fixed my dryer that wasn’t working. He also took care of my refrigerator. He did an excellent job. It’s best to have someone because if you have some things break in your home, they would come and fix it. But you won't have to pay as much money. We had to file a furnace fix and we ended up paying $2,800 for that. AHS didn't cover all the extra stuff but they covered the furnace. I wish they would have a program that would include some of the components that are needed.

The overall claim process is okay. It's a bit pricey. But I like the timely response. Recently, my hot water heater burst. Scheduling someone to come out took a couple of weeks because American Home Shield sent the wrong person. They sent someone to take care of my heater and not my hot water boiler. But the techs were cordial and attentive to the problem.

Our air conditioner wasn't working. It has an automatic shutoff when the drain gets clogged and the drain was clogged. We called AHS and they gave us the name of a contractor who never called us. We tried to call the contractor but they did not respond to us at all. I had to call AHS back and they gave us another company, Complete Air. Complete Air called us back in four hours and they were out here two days later. The tech blew out the drain and the repair was done.

My experience with AHS has been excellent. The contractor came for the heater maintenance. I called back and AHS sent the tech back out and fixed the issue. He had to climb up in my attic which is a small space. But he didn't complain about it and he was nice and polite.

We are starting to notice a leak in the shower or somewhere in between the bathroom. We called AHS. The guy came out and he was looking at everything. He said, “Your shower does not have a shower pan. You need to put a shower pan in there.” I called AHS and they said. “Nope, that’s not a covered loss.” It’s continuing to leak. I'm working out of town. That bathroom was off-limits for days, not ever being used. Water is still leaking onto the floor from an unknown source, but the exact same spot every single time.

I had a grinder pump in my basement that went bad and American Home Shield assigned a contractor out of another county. I couldn't get ahold of them to get an appointment scheduled and they never answered their phone. Finally, I was able to get it scheduled and the guy showed up. He looked at the pump, plugged it in and then unplugged it, and said he has to order me a new one. He said it would be the following Thursday before he could get the part. Then, he walked out and I never heard from him again. I got ahold of AHS and I can't believe they still utilize the company. It was the poorest service I've ever had. That was at a point where I was getting ready to drop AHS. If they're gonna use contractors like that then, I really didn't want to deal with them.

American Home Shield is good but in some cases like the water heater and the air conditioner, their performance is very poor. For the AC, we need to pay like $800 for the Freon. They are only paying $10. Also, they only just replace the water heater. They don’t replace everything. The people that are coming are asking for much money like $500 for installation. Recently, I have an experience with the air condition. Two people came. They told me I need to pay like $900. There is a Freon leak, but they don’t want to fix the leak. They wanted to fill the Freon, and that was it. If they fix the leak, they need to replace the furnace. Overall, American Home Shield is a good company. I’m getting a lot of benefits from the American Home Shield’s insurance protection.

My furnace wasn’t heating the house so I called American Hoem Shield. Technicians came out, assessed the situation, and the furnace was fixed within an hour. This was my first time using the home warranty and I was satisfied. When getting a warranty, know what's covered, how long it’s covered, and how long something is under warranty once technicians come out and fix it. The deductible should be a consideration too.

Having American Home Shield is great, but they really need to lower their prices. I pay 72.99 a month for over 15 years, and I've only had to use them a couple times. They've been okay. Recently, I did a claim for my dishwasher that was leaking really bad. The person who was sent out was great. I'm still waiting on my card so I can replace my dishwasher. AHS should get more people that speak English that you can understand. Today, I called wanting to know where my card was. I was like, "Look, I need to get me a dishwasher. Christmas is next week." The guy just couldn't understand me. Then they had to switch me back because I wanted to change my payment method. The guy didn't even understand what I was saying. I said, "I'll hang up and call back," and I did.

I've had to use American Home Shield several times in my house and the customer service with the companies that they contract with has been really strong. Usually, I get a call from the business within 24 business hours. You always get fast appointments, and this was the same when the heating coil had broken on my oven. It's nice to have the peace of mind that the majority of my appliances and major electric and plumbing repairs are covered that's why I keep American Hone Shield.

The couple of claims we've had have been handled very well and efficiently, and we're very pleased. There's the security that if something does go wrong, we know that AHS is going to take care of it. The most recent claim was when our oven shut off over Thanksgiving. So it took them a few days, but I understood that because it was Thanksgiving, and there were no people available to fix it. But when the tech came, he was very professional and quick. He did what he needed to do and left.

I sent in a claim for a leak with some pipes under the sink. The contractor fixed it pretty quickly. It's pretty easy to submit claims to American Home Shield. The contractor came out and fixed a faucet that was dripping outside. That was pretty quick. American Home Shield also helped me out with a tankless hot water heater, and the contractor showed me how to clean it out and keep it going right. I'm really pleased with American Home Shield. That's why I renewed my warranty with them this year.

There was an issue with a toilet in the main bathroom in the master bedroom. I scheduled the appointment online then I got notice fairly quickly of who the company was going to be. Then AHS said that the company was called and would set up an appointment within 24 hours. They did and the tech came out within 48 hours. He showed up on time, and was very polite and friendly. Within a couple of minutes, he diagnosed the problem, conveyed that to me, and fixed the issue. He was gone in 45 minutes or so and he did a phenomenal job. He knew exactly what he was doing and he cleaned up the mess. I also didn't expect him to scrub my bathroom floor.

I love American Home Shield. I'm glad my friend told me about them. I was well-pleased with them. I did a claim for my refrigerator when it stopped working, and they were great. The serviceman that they sent out was so nice.

I had some plumbing issues at my house. The tech was great. He had to come back because he forgot to do something but the problem was solved. I liked my experience.

I was having an issue with my heating system. AHS communicated with me. They sent me an email the same day to let me know a servicer had been assigned to my issue. Then that company called me the very next day. We scheduled the appointment for the day after that. The tech was able to diagnose the problem quickly and fixed it quickly. He was very timely.

My refrigerator wasn't working at all. I did the whole thing with AHS and paid the $100. The first guy from Sears came out and he diagnosed the problem. He said it was a bent in the motherboard thing. He said he had to order the new part because they didn't have it in stock. About two weeks later, the part came. I went online and I told them the part’s here. A week later after that, they came and installed it. Now, everything's working fine. The techs were good. I would definitely recommend AHS. I like the app of AHS. ​It's good to have this kind of protection on your appliances. Right now, not everybody has a lot of money to be buying new appliances, and $100 for somebody to come out and fix it and/or replace it is perfect.

The contractors usually come right on time. When I was in the process of selling my other house, the buyer’s financing fell through at the last minute so I had to go back and redo my contract with American Home Shield, which I did before the deadline was up. But they had already canceled me out. I paid to continue on with my money. Then when my daughter finally got through American Home Shield, she went to do the same because she didn't know I had done it, and they also took her money. But then we were trying to get a refund for mine because I told them we were about to sell the house.

The heat wasn't working. We just put the claim to American Home Shield online. The techs who came have been sent out to the house before, so they knew the equipment already.

I had no heat in my house. Usually, I have to call American Home Shield and have my heat and air serviced and fixed. I contacted them by phone recently and it took them five minutes to respond. I was on hold for a little while, but I don't think they took long. The same day when I got off the phone, I had a company assigned to me. They contacted me a day or two later. I knew who the company was and I could call them if I wanted to, but they say give them 24 to 48 hours to contact me. They came out and assessed the situation, figured out that I needed to get a part and then they would call me. They told me, "Hey, we're ordering a part, and we'll call you as soon as the part comes in."

Reporting an issue is pretty easy. Customer service is very good. They're very nice and polite. The online claim reporting is basic, but it works. My most recent claim was for a plumbing issue and the first guy who came in ripped me off. He reported an issue and he knew external water pressure is not covered and he wanted to charge me 200 bucks. So I reported to Home Shield. Home Shield has a policy for second opinion. They say if the second opinion is different, then they don't charge. Otherwise, they will charge me another 100 bucks for the call. So the second opinion was Mr. Plumber. They didn't think it was water pressure, so they changed the whole thing. I was very happy with that.

One Choice Appliance came out and inspected the old refrigerator. American Home Shield took care of us and got a replacement for us. A different company came out and delivered it. But we had to almost twist their arms to figure out to get something comparable because everything they said that was compared out is not in the area. I really didn’t appreciate that.

We've had problems with our washing machine before and it took AHS about nine months to fix it. Parts were ordered but then nobody would call us and let us know. We'd wait for people to come and do it, then call people back up. They came back out, reassessed, figured out parts, and said, "We had parts," but then they didn't have parts, and then it was a nightmare. But overall, when we need AHS, we call them up and things normally get done. Our furnace is something that we've had problems with since we've bought the house. So AHS paid for itself in that.

There was a weird smell coming from my furnace. I have all these carbon monoxide detectors around and I have a gas detector and nothing was ever going off but there was still the smell. I had a furnace guy come out and he said that maybe my dryer needs someone to look at it or a plumber. I called American Home Shield and I asked the rep if I should get a plumber or somebody to come and look at my dryer. She asked if the dryer was working and I told her it was and that it was the smell of gas. She said it sounded like I need a plumber so the plumber from Pruitt's Plumbing came out and fixed the problem.

There was no heat getting to the dryer and then the cycle wasn't working in the dishwasher. The technician replaced something in the dryer, then he connected something with the dishwasher, and everything was fine after that. It's smart to have a home warranty because it saves me money. I call them and I don't have to go out and buy anything new.

The hot water heater, which was a tankless system run by gas, all of a sudden stopped working. We called American Home Shield and it took a couple of days for sending a technician. But their answering system was very prompt. When you call, they pick up right away. Then they assign a company who comes out and checks the issue. Once they diagnose the problem, they need to approve whatever the technician commented. In my case, the tech said that there was something wrong with the mother panel and that I had to have it replaced. He found out that he could not contact the manufacturer because of Thanksgiving Day and, subsequently, Thanksgiving week. So that took about three days after holidays.

In our recent claim, the refrigerator wasn't working, so we called the repairman, and he said we would probably have multiple issues. I asked if anything else comes up on it, would it all be covered under my $125 deductible. He said yes and that I have a 30-day period to point out anything else, and it’d be under the same work order. We got it running first and he repaired the motherboard. Then the ice maker didn't work. I called and it went straight to the Philippines. They said that I have to pay another $125 for them to come out for the ice maker. I told them that they wouldn't know that it would be broken till the tech fixed the refrigerator and got it running in the first place. I had to battle with them and it was exhausting. They said finally said that they would make an exception like they were doing me a favor so it was resolved. The vendor was A-1, top-notch, first class. They came out to fix it.

Premier Service Group is number one. Their service is fabulous. They send their people to a school for Thermador, Sub-Zero, Bosch. If you google up who is qualified and who they recommend, and there is only one in my whole area, it is Premier. And to get to that stage where I can get Premier to come out here, I have to go through loops with American Home Shield over and over again. I pay extra for the high-end appliances. I say, "I want Premier." But they just want to send the next person that is on their rotation. And I say, "They're not qualified." They may be qualified as an appliance repair person, but that is like taking your car to Walmart when you need to go to Infiniti.

My dishwasher went out. I had called Sears first because I had called them previously. I said, "Since Sears is coming, I'll have them do the dishwasher and refrigerator." He said, "Well, just hit this reset button, and it should restart." Then he went to the refrigerator and he vacuumed under the refrigerator. I said, "You charged me $50 to vacuum under a refrigerator?" I cleaned up. I moved the damn refrigerator. I called Sears back, and I told Sears, "Look. I want a credit for the refrigerator because I can vacuum. I even moved my refrigerator."

A circuit breaker had gone bad. I submitted a claim on the internet with AHS and I'm having issues with it. I need to update my account and I never was able to. But the tech that came out was awesome. He was really responsive and super professional. And he didn't have the parts, but he was able to get it. He went and finished two other jobs, then he came back. And I had my stuff back up and running the same day that he came.

The tech was pleasant, helpful and professional. AHS has been a help in delivering what they've promised to deliver. It has helped sharing some of the responsibility of the new home and it has taken some of the worry out for us, the concerns of what may or may not go wrong with the house, especially in the first year or so getting to know it.

I had water in my basement. The contractor was very easy to work with. The tech fixed everything. AHS is better than my last home warranty. They did a great job.

The tumbler of my dryer was vibrating. A tech from Sears, Robert, came out and he looked at it. He took it apart, found a magnet, and put it back together. We were fine for about a week and a half and then the tumbler vibrated again. We called and they scheduled someone to come out. Robert came back out and said he couldn't find anything with it. He checked something else and found that it was a belt that was starting to slip. He had a replacement with him and he replaced it. Everything ran perfectly since. Also, Robert was very courteous and nice.

We had very quick, same day service. The guy was polite and professional. I only have one problem with AHS - if they could allow us customers to find somebody who is cheaper to fix the stuff instead of them saying, "Oh, this is the only company we are dealing with." Because there are other vendors there who can like, if they find me a company, which is charging 5,000, I can go look for somebody who's going to charge me 3,500. And then if they paid part of it, then I don't have to pay out of pocket. With the recent claim, I didn't have to pay anything out of pocket. I didn't have money at that particular time so it was a good thing for me.

The garbage disposal wasn’t working but it’s working now. Also, my toilet was running and the guy fixed that too. I put in the request to American Home Shield and I got a call that day from the contractor. They came out that day too and that has never happened. Usually, I have to wait 24 to 48 hours. That was the quickest that the contractor has ever come out. I’m pleased with AHS, which is why I've been with them for this long.

The keypad on the outside door was not working and neither does the inside button to lower and open it. I called AHS and I got an email later that Magic City Door would be coming out. The tech was very professional and everything's fine now. I've had great service from AHS. When I call, my issues are resolved.

I have been with American Home Shield going on a year now and they're awesome. They always answer their phone and call back. They never miss a beat. They are friendly. If you know how to work your phone to call somebody, you can do your claim submission. It walks you through it. But everything is online that I do and it's easy. Also, I liked the people that AHS hired. Everybody so far has been polite and they always call before they come. Anybody that has a home should have AHS.

My lights were flickering all the time and 1MD Electric came out. They changed a little part that was worn out and they did a great job.

The garage door had quit working the first time the contractor was out and they replaced the nylon gears inside, which tend to wear over the years. They showed up on time, did it right and fast. The tech was excellent and professional.