American Home Shield Reviews

A contractor came out for the heater that was blowing cold air. It went pretty well.

Requesting for service has been easy because American Home Shield allows us to do it either online or by phone. The last one I did was online, and it took me 30 seconds. Everybody has always been out within a day or two. Recently, we had a clog. The techs were fast and efficient. However, some of the stuff could be covered better. I have an older air conditioning unit. But AHS doesn't cover very much for the unit if it does. So, I'm debating whether or not I wanna keep AHS because that was the reason why I got their home warranty in the first place. It's good for the smaller stuff, but for the bigger things, I would check other companies as well.

The heater would not come on. AHS got someone out almost immediately. The tech went over and beyond to do a thorough job. I was very impressed with how thorough he was. He made sure everything was running smoothly before he left. He was very professional. We've had a good experience with AHS. I extended my first year warranty into my second year. That's how good it's been.

The tech came in a reasonable amount of time. I had two separate issues, one with the ceiling fan and then one with a whole electrical panel that was not working. Based on the work that he had to do, the time he took to take care of it was very reasonable.

We’ve had a few claims here and there with American Home Shield on some pool equipment and HVAC calls and overall, everything has been handled very well. AHS is a good resource to put a claim in and not have to worry about contacting different companies. So far, everybody who has come out has been very professional and able to resolve any issues quickly. It’s a good service.

When I call in for service, that usually gets rectified quickly. I saw a pipe dripping underneath the kitchen sink but couldn't figure out where it was coming from. So, American Home Shield sent the rep over. He was so thorough and figured it out. It was coming from my garbage disposal. He was able to resolve the problem. And thank God he was that thorough because he could have just said, “Well, I don't see anything.” Because when he came in, it was dry. So, it wasn't until he started running the garbage disposal and running the water that he saw that that was the area that had to be addressed. I was very happy that claim.

Sears did great. The tech was in and out in a flash. I was happy with the service. the house is 20 years old and the appliances are getting some age on it. Some of them, American Home Shield already replaced. But the advantage is it costs me $75 for a service call with them, and like the service call from Sears, their standard charge is $150 if I had done it on my own. I pay 75 bucks a month for a year, but since we've had it, we're ahead of the game.

I had a problem in the kitchen and a plumber changed the faucet. But the faucet kept coming apart and the whole tubing got disconnected. My wife was using hot water and she burned herself because the plumber used a cheap plastic faucet from Lowe's or Home Depot. They didn't get good quality one. I had another plumber and they did the work better than all the other times I have had so far. They used better quality stuff too.

My appliance stopped washing and it was leaking. When the tech opened it up, apparently, a piece of broken glass was in it. He was able to take it out and we paid him for new hose and everything on it. He did his work. He told me what was wrong, had to order the pieces and came back the next day and put them in. I called the claim in to American Home Shield. They took my information and they had someone get in touch with me. He was the serviceman. He called me and we scheduled an appointment. Overall, I like that with AHS, I pay the $100 for the service call and they take care of the rest.

I always call my claims in and American Home Shield answers the phone quickly. A contractor usually comes by the next day. My icemaker wouldn't make ice and the tech figured it out quickly, got the part and fixed it. AHS should lower my co-pay. Other than that, everything seems to be going good.

The garage door was opening halfway, closing halfway. It wasn't operating properly. The contractor called us to schedule an appointment, then my wife called them back and scheduled the appointment. They were timely on their appointment as well. My wife was pleased with what they did. With that claim, both American Home Shield and the contractor did fine. But there is an outstanding issue, so I hope AHS resolves it.

It's all been great and wonderful with AHS -- knowing that in case something goes out or needs to be replaced, they would do it. Also, the techs have been great every time. Recently, my heat kept going off and on and then it finally kicked off. A tech came out and serviced it. He cleaned the part where the fire comes out and then took the old filter out. And then I've been good ever since.

I'm pretty confident about what AHS is offering as a warranty. But the vendors that they contact come in all shapes and sizes and especially the customer service part of it. Our experience for like almost 11 months was nothing got fixed. We got poor responses from all the mechanics that they have asked us to contact for the issues that we had. But lately, the experience has been better compared to before. On our last claim, we got the heating repaired properly and the guy was very nice. We still have one more issue. It's the dishwasher and they said that they're going to get the parts back.

The tech was fine. He did a good job. The ice maker works now properly. AHS is a good company. I'd recommend it.

It took about three weeks before the contractor got to my refrigerator but overall, they did good. They fixed it when they came out. For all my claims, American Home Shield has been okay. When you have a claim, they put not the original brand but they’re not substandard materials.

The bathroom was upstairs, but it was leaking in my garage. The contractor did a great job. They came a little bit earlier than what they said, but they called before they came. The guy was very professional. He fixed everything that needed to be fixed. The claims process was really good. All you got to do is either go online or call AHS. The guy that helped me with the claim was good too. All of the people that come out are very professional and courteous.

I had an issue with the heater coil of my dryer. Technicians came and the issue has been fixed. American Home Shield has no problem taking care of business. When you have a warranty, you don't have to worry about trying to get things fixed. If you don't have some kind of insurance, you may be in deep trouble.

I had a claim for my washer that wasn't spinning. My clothes would just continue to be wet. I went online and I navigated pretty easily through AHS's website. I got an email telling me who was coming out and what time he was coming out. And if I had a problem with it, just to contact the company. The tech was very good. I really liked him. He had come up before and fixed the dryer last month. He was very professional, did his work well and didn't spend a whole lot of time. He just went right to it and explained to me what the problem was. I was very satisfied.

Having a warranty keeps you from having the hassle of trying to figure it out on your own. Like, I would have to be calling around trying to find a person to come. American Home Shield pretty much researched and knew who was out there that was dependable and smart enough to come out and fix it. In my recent claim, the furnace wouldn’t come on. It was intermittent. The first time that the technician from May Heating and Air came, we reset it at the circuit breaker, it went through. It had no codes so the tech cleaned his stuff out and went home. Then it got cold again, it went out again. By the time it reset itself, we turned breakers, trying to make it kick itself back on. They found no issues when the technician came. This time the technician came, he said the igniter was real faint, so he replaced that, and we haven't had an issue yet. Then the heater hasn’t been on that much because the weather has been warm here.

The warranty has saved me money but it's extremely frustrating sometimes. If you can get on the phone to submit a claim, that's better than doing it online. On the phone, you could do several electrical things but online, you don't have the option. I had three electrical issues with the lights and an outlet and Ideal Electric came out. It took three trips to get the issues fixed. The first and third time, it was the same tech and he was really great. But the second one that came out just came out and told me a light bulb was loose. That was all it was and he left but that's not what was wrong. I have another claim and we’re having major issues with Plumb Genius, the contractor. They're awful and had to go through escalation. We're gonna have a second opinion.

The refrigerator wouldn't get cold. Appliance Doctors got a fan replacement and came back. They were great and very timely. This claim went okay but the first time I had one, it was never followed up on and I'm not super happy. My Realtor said that the rekeying was free but when I called AHS, it wasn't. Also, I didn't know that there was gonna be a $100 per incident fee. The electric is off and now we're gonna have to pay another 100 to just get them to fix the electric that's not working.

There was a faulty water spigot on the outside that didn't work, and there was a doorbell that did not work. I contacted American Home Shield by phone to let them know. I scheduled for someone to come out about two weeks ahead of time. So, that was by design. They came on the date I requested. The plumber followed up with a call the following day. So, that was great. With the electrician, there was a bit of a problem with that person. They didn't call to schedule. So, then the warranty company had to find another electrician who then called to schedule but they were not able to accommodate us on the day that we requested. Other than that, they took care of the repair on the day they came out.

The thermostat wouldn't come on. The batteries in it had gone out. I sent in a claim and the first company that AHS called never called me back. So I called back AHS and they sent another contractor. They were fabulous and I would highly recommend them. When they called me, they set up a time and then they came out. The tech got up into the attic and checked everything. He was Johnny-on-the-spot. Also, while he was here, he put my filter in for me. Everything was perfect.

My heat wasn’t working and the element was burnt out. I called American Home Shield and they sent a tech out. Everything’s fine now. AHS is a little expensive though.

The garage door is a chain-driven lift. There's a worm gear inside the box that hangs from the ceiling, and the bushing was stripped out. So, the gear was stripped out. And what happened was the little cog that would turn the chain was wobbly and it started skipping teeth, and we couldn't close the door. It was out of alignment because it was stripped out. The tech came out and we talked about it, but he got it done straight away. I tinkered with it and I screwed up all the alignments. He realigned the chain and the up and down pressure. He had it done in 15 minutes. When something like this goes wrong, American Home Shield sends somebody out who is reputable and it gets taken care of. We've had AHS for almost 20 years, not just in this house but in our last house in Arizona, and they took care of everything.

We moved into a new home. My wife was cooking and the oven made a loud clicking noise and it went out. We contacted AHS, put the little work order through the site, and AHS sourced a contractor. The contractor linked up with me on the phone, told me when they were coming. They came through, explained what was going on. I told him what was going on and I told him what I tried doing to see if it was working. He went through some test measures on his machine, and then he determined it was the burner itself, and then the actual circuit unit, on that side that wasn't operating correctly. He replaced both and gave us a walkthrough. He was nice. AHS is better to have and not need it than to need it and not have it.

Opened a claim for dishwasher $100 extra for claim over 2 months ago. 1st company did try to fix and changed out pumps and circuit board. Dishwasher not fixed and AHS wanted a second opinion. They assigned a contractor and said they would contact me within the next business day. After a week and a half of me leaving messages and calling AHS they stated they will assign a third company. Well same thing happens again with third company. AHS calling and myself call myself to both AHS and 3rd company. No response and they finally indicate they are off for the holidays (DEC 1st). AHS wants to assign a fourth company and indicate “Again”they will escalade to a manager. Manager never calls.

The refrigerator wasn't cooling enough and the gentleman who came out was very knowledgeable. He explained everything and fixed the deal. I'm very pleased.

The claims submission process with American Home Shield was very good and simple. I did it online. The tech who came out for the refrigerator was outstanding, extremely knowledgeable, very polite and responsive. He was a top-notch guy and I was very impressed by him. The contractor had to come out and replace the compressor on my refrigerator, which would’ve cost me probably $800 if I didn't have an insurance program. It wound up costing me just American Home Shield’s $100 to request an appointment. So, I was very happy with it.

I had a problem with my water dispenser. I filed a request through Home Shield and the technician called me. I knew the technician from before. He had come to my house twice. He came out and the first thing I did not care for was he said that the fan had separated and he didn't know how that happened. Then, he said he was gonna have to patch it up. He did something and he said that should do it. I tried the water dispenser and it started working so he left. But about a day and a half later, I noticed that my freezer was not working and I had water coming down. I called him and told him what was happening. He said I have to put a ticket with Home Shield and they would do a recall. I did that and the tech said he couldn't come over until today.

We had a dishwasher issue. There were two technicians that have been to the house. The first one who checked it said there was nothing wrong with it. And then within later on that day, we had a problem with it again. So I called again directly to AHS 'cause I was told, within 30 days, they should be able to repair it without having to pay another service fee. They were like, “Yeah, that's correct.”

My first experience was wonderful. My sink started leaking. It happened during the holiday and it took that time for it to get bad. So every couple of hours, I had to go home, take a break from my job. I had to turn the water off and just pray. And things we do in the country, we put pots, pans and towels. Because I just got through having a major water leak with my faucet outside. I'm surprised American Home Shield hasn’t complained about me because I’ve whined during the holidays. And I know they're not 24-hour service. I have been calling them like a baby to find somebody. I knew it would take some time during the holidays. I'm glad they told me I could find a contractor. The gentleman is coming today.

When I would drain my sink and run my garbage disposal, the water backed up to the other side of the sink. I've never had a home do that, so I thought I had an issue. I called the home warranty and it always seems to be two to three days before you get any service. A plumber came, checked the outside and said it wasn't clogged. It was money spent needlessly. The last time, my thermostat went out. The company American Home Shield called came from Chatsworth. That's a good 80 to 90 miles away from where I live and the guy didn't even put in the thermostat right. I had to call and complain. I have a client who's an AC guy and he came over. I had to go buy a new one and he put the new one in for me. Again, it was wasted money for a service that I wasn't satisfied.

The contractor showed up on time and did the inspection. The dishwasher was resolved. They are issuing a replacement for the refrigerator. I appreciate the timely service.

I'm very dissatisfied. I have a broken refrigerator and spoiled food. I'm looking at a 14-day time window before a technician comes out to service it. That is unacceptable. AHS is supposed to call back Friday when I reported the problem of scheduling delay. The customer service representative I spoke to then said, "We're going to get another contractor identified and I'll be calling you back." He did not. Monday, I called, explained the concern that no one had called back and that the ongoing situation with the delay in servicing the appliance. They said that she was going to work on it and she would get back to me by the end of the day or first thing today. But I haven't heard anything. I'm getting lip service.

I used American Home Shield for my heater and my dryer. The claims process was smooth and easy. I put in a claim, paid a minimum fee, and they sent a repair person out. The technicians were wonderful and very knowledgeable. Everything was taken care of. Having this home warranty has saved us money because the cost of repair is so high.

I would refer people to Pipe Solutions and Adam, the repair guy. He was great, very nice and friendly. He fixed the issue and did a wonderful job. But as soon as he left, I started to have a small leak. So, I need to get him back out.

Had a toilet backed up that we could not clear. The plumbers were here the next afternoon. But I need somebody then. I don't need somebody tomorrow afternoon at 5:00. But we're fine right now. I like AHS. Anything that's gone wrong around here, I had them here.

Our dishwasher was not cleaning and heating up and this was the third time we've had to have someone come out within a month or two. The other guys told me that I have to put soap in it. I mean, come on, I'm not that stupid. Beyer Appliance was the only company that would even really look at it. Their tech took it apart and said that it was not heating, it was really not working. He got a new board for it and it's been working. I asked him what if this continues with my dishwasher. I would not dish out $100 every time if it's not being fixed. I was looking in my contract and it was not clear if something were to happen on replacing an appliance or something that's covered. I want to be prepared. He said that American Home Shield would not give me a new dishwasher.

I have a huge battle over one of American Home Shield's providers. I am adamantly opposed to ever using Phoenix Heating again. They are completely inept. They sent a man two times. He misdiagnosed completely what the problem was. I have two furnaces. He tried to repair the one in my guesthouse where I have tenants, which wasn't misfunctioning, and not the one in my main home which was misfunctioning. American Home Shield finally sent me another company who was brilliant in analyzing the correct furnace and now they're waiting for a part.

I had an issue with a leaking faucet. Technicians came out to fix the problem within 30 minutes and they did a good job. They were professional and were in and out. One benefit of having American Home Shield is dealing with minor issues like that and getting them resolved as quickly as possible.

The ceiling fan was broken. Somebody came out and he fixed it. I like him. He's a real nice gentleman. He was real fast in getting the job done. We thanked him and he was gone. Having AHS is well worth every little penny we've paid for it. We really like the company mainly because it's affordable and fast. They react real fast for us. Also, we don't have to worry of something big breaking down. I tell others that it would be beneficial for them to do it.

The regulator that turned my furnace on would click then click off. So, the pilot light wouldn't ignite. Filing a claim with American Home Shield was easy. But people were backed up so we had to wait a little while for somebody to come out. Also, a lot of times we've had people come out and they come out a second time to have to order the part. But the tech did everything and got it all right the first time. He had the parts. He came out, fixed it.

Every time I use American Home Shield, the contractor comes out and fixes everything. Schubert's Appliance Repair fixed the problem in about 10 minutes. Apparently, the water line tube was wrapped around the compressor fan and the relay was bad. It’s working good now. With AHS, I didn't have to pay for a new refrigerator. I probably paid for it in premiums, but it's fine.

I'm pleased with AHS. The people they have sent out in each one of the things that I've had to deal with, they've been exactly what I expect. The plumber that came recently was very efficient, knowledgeable and he took care of the problem. Sometimes it's difficult whenever I call in to report a problem with AHS, there's a language barrier there with an accent that it's difficult to understand what the reps are saying.

I've had American Home Shield for years. I've had it since 2009. They still end up holding up to the contract and doing what the contract requires of them. The only complaint I would have with them since they have started taking the service fee out of our account and I have to go ahead and pay the service fee when I file the claim. I don't have a problem paying the service fee. But how can the fee come out before somebody scheduled, before I even have an appointment for them. They just assigned the contractor. But I haven't even talked to the contractor to get an appointment.

I had my heater serviced before for an AC issue and then I had a problem with the cold weather starting up. The heater was not coming on. The claims process was fairly quick. American Home Shield covered those services. The technicians were wonderful. I'm very pleased with American Home Shield. I'm glad I have their coverage.

I had a light fixture that was completely out. Then the one next to it was starting to flicker. I told the tech we're going to replace that one but he said it was not broken. He just tightened up these wires and sure enough, within so many days, it went out. They're coming back today and I have to pay $65 again. But so far, so good. He's gonna come and fix it.

Every time we flush one of the toilets, it was making a whistling sound and we can hear it in the pipes. I let American Home Shield that I was having a problem. Then the company called and set up an appointment. The plumber came out, asked me what was wrong. He did a good job. When I explained the problem, he told me he already knew what it was. He knew what he was doing. In two of the bathrooms, he changed something inside the toilet. He said it was whatever the mechanism is inside the toilet where the flush mechanism works and he replaced it.

The heating on my AC unit was not working and the claims process with American Home Shield was okay. It was just getting to schedule it when you first ask for the request on the website. When you go online and it says to place a request for service, you have to go through all these things. Then, it'll tell me the last request I had. It was 2019 that keeps showing up and it says completed. Then, it doesn't let you put in for a new request. I usually end up having to call and have a customer service representative put it in.

AE Plumbing's tech was professional. He called ahead to let me know he was coming and showed up on time. He went right to it and was in and out in half an hour if not less. One thing though is that the person AHS sent out was out of Dayton, which is a couple of hours away. They need to work a little bit more on getting local plumbers involved. It took a couple of days for the tech to get here because of their scheduling when someone local could have been here the same day. And if it was something really important, like a really bad water leak, I'd be out of luck. But other than that, the service was good.

My washing machine stopped working. The LE signal popped up. I spoke to a person and setting someone to come out was easy. However, the washing machine is not fixable. American Home Shield told me they have some kind of catalog I can pick from with a white washing machine. But my dryer is not white. So, they said I could get up to a certain amount for the washing machine and use my own money for the difference.

I had a claim for the dryer and American Home Shield had a little trouble finding a technician to work on it. But once they did, it worked great. The technician was awesome and took care of things. He got it working fine. I had a claim for an over the range microwave before that and it worked out well. I'm very pleased with AHS and its service. Since I've been with them, it's already paid for itself several times over.

I never got a plumber out here and American Home Shield refunded my money but they said that they'll send one because I've been waiting since the pandemic for one to come out. They are quick with sending someone out if they can come out. The contractor, Affordable, was amazing. When you send out a referral, they call right away and when they come out, they're very professional. They fix the equipment and come back. They came back to put lights in a refrigerator after they fixed it. You'd rather have AHS and not need it than need it and not have it.

The main bathroom toilet was stopped up. We couldn't get it to flush. Everybody started using the bathroom in my bedroom. I had to make a claim with AHS. I liked the tech from Budget. He was very knowledgeable and helpful. He showed me what happened, how everything was going on, and it was fine. Calling it in wasn't a problem. The mix-up happened when I told them to use my Discover card and they used my MasterCard, which I never told them to use the MasterCard. I like American Home Shield. I've been with them for three years. I've never really had any problem. The only problem I had was the miscommunication with the one payment. That’s it. But I still will recommend them. I also understand everybody very clearly and everybody's been really helpful.

The fan on my heat pump wouldn't cut on. The guy who came was professional. He knew what he was doing. He told me that I might need a fan motor pretty soon. He had the part on his truck. He had to change a capacitor on it and it's been running ever since. Overall, the service with American Home Shield was okay.

I was offered a $75 discount if I renewed my contract, which I took advantage of to be applied to my monthly payment. This was applied for the first payment, but in the middle of the following month additional charges were taken out for no reason. I have been in contact with the billing dept. every day for a month and still have not received the random charges refunded and given the excuse that it has been escalated every day. Earlier this week I received word that I have been given an additional discount of $35 (or so) here in the next day or two. Still have not seen any refund or discount. Currently disputing the charges with my bank and filing complaint with BBB.

Having Home Shield, paying for a year or two, and using it saves me a big lump sum. Also, the claim submission process is really straightforward and the customer service is good. Axis Appliance came out recently for the dryer and their tech was knowledgeable. He diagnosed the problem and told me what was going on. He said he had to order some parts and since he replaced those parts, the dryer seems to be working good. It was making so much noise and now, it's quieter.

My heat wasn't turning on at all. The techs were very professional and knowledgeable. They knew the problem and what to do really quickly. So I really appreciate it. They replaced some parts and everything's working now. It's a good business relationship.

I love American Home Shield’s service. It helps me out. It’s so reliable. I tried to refer a friend, too but they changed their plan so that was unfortunate, but my plan is the same. It’s really nice to have. A tech recently came out and he was very professional, got the job done and I was very comfortable with having him in my home. My garage went out and I had to call AHS and they sent someone out to help me. The electricity in my kitchen went out and they sent someone to help me. I don't have to worry about who's going to come and fix anything. I can just call my home warranty insurance people and they come and they send someone out for just $100. The only thing is sometimes, stuff is not covered so it'd be nice if they could cover a little more stuff.

The plumber from Murray's came out pretty quickly and he was very excellent and very knowledgeable. He asked me where my main water shut-off was but I didn't know. Then, he showed me where it was so I learned something from the experience as well.

Filing a claim with American Home Shield was difficult at first because you couldn't talk to anybody. You have to do it all online. I’m computer-savvy, but a lot of people aren't and that’s an issue, getting an appointment and getting the right people out to do the job. American Home Shield needs to have some way where their customers can talk to a person instead of having to go online, put their claim in and pay upfront. The process is not as well as it was when we first started several years ago. Recently, I've been trying to get a plumber to come do the service. Their line is either not answering or they say to leave a message then they hang up so I'm gonna go elsewhere. I'm not gonna use American Home Shield's plumber ‘cause if they can’t answer their phone and set up an appointment, then I don't trust them.

I had a plumber come out because I had a line that was squirting water everywhere. The oven broke and I also had an electrical issue and the breakers went out. I called American Home Shield and they responded right away. Several people came out. The only problem I had was getting the plumber here. We set it up for him to show up and he never did. I kept calling but he wouldn't answer until I finally got ahold of AHS. He started answering and finally came out. I've had some problems with the electrical but this is an old house and that whole electrical box needs to be replaced.

American Home Shield offered to have someone come and check up on my HVAC and clean it for free. This was to make sure the HVAC was running well for the winter. I had American Home Shield with my first house and now again with my second. Back in my first house, I used their service for my garage door.

I had running toilets and it looked like there might have been a leak in the pipe because there was some bubbling on the wall so we thought there might be mold back there. My wife did a claim to American Home Shield online. The turnaround time was awesome. It would have been faster, but we input it during Thanksgiving and then we went out of town. When we came back, the techs were scheduled that Monday. They fixed the running toilets. Our upstairs toilet is still running, so we called them back today to see if they could come back out and check it out. Where the bubbling was in the wall, the tech checked it out and he had to open up the wall a little bit to find the leak, and he fixed that. The actual drywall guy is here right now and doing a repair on the wall.

My pool pump was malfunctioning. It was going out and the techs repaired it. It works but it's cutting on and off at times. They got it resolved but I just have to keep an eye on it to make sure it doesn't kink out. AHS saves you a little money when something goes wrong with the appliances.

I had a problem with the ice coming through on the refrigerator. I sent in a claim and I had to wind up calling American Shield again and find out what the status was. Then somebody came out to look at it and it took them 45 minutes to fix it.

My toilets didn’t flush and the guys who came in recommended that they needed to be replaced. They called American Home Shield and they replaced all my three toilets. They're a good company. People should go with them.

The guy just put it the stove. The guy was gonna have to rebuild the panel and they rebuilt it. But it took so long. He had to send the panel to somebody. They had to be refurbished. It took them three months to reinstall the panel. I haven't tried it out yet to see what's going on. But he told me that if it doesn't work this time, AHS is going to replace it. I’ve been with American Home Shield for so long and I like that they are very responsive.

We had a lot of electrical issues. We had a breaker that wouldn't reset. We had no electricity on one side of the house and we had a ceiling fan that was not working. The technician came in a couple days after letting American Home Shield know of my issues. He was very good, very professional, and did exactly what needed to be done. Everything's fine now. I like the quick response from AHS.

I turned on my air unit and it wasn't getting hot. I called American Home Shield to set up the appointment and let them know the problem that I had. They sent a technician from Tri's A/C and Heating to come fix it but he couldn’t. He had to order a part. Within a week, the part must have come out and they called to check on the status. The guy called and said the part did come in and he would come out that next day. The guy came out and fixed it.

I put in a repair for both my washer and dryer at the same time. American Home Shield sent out two different companies. One was a good company and I was hoping they would send out the same company because I got charged $75 for my washer and $75 for my dryer. The repair for the dryer went well but with the washing machine, the repairman completely destroyed it. It started out as a little leak but now, the washing machine has a huge leak and it's flooding my entire laundry room floor. The repairman fixed the dial that was sticking a little bit and now it will not go to all the different settings on my washing machine.

I took services for two incidents and I typed in their report. The techs came on time, they were professionals, and they did their work. Keep on doing the good work, AHS.

I had a leak. AHS called out a plumber and he fixed it. They've been out before. Not the same technician, but the same company. I've had good luck with them. The claim process with AHS was easy. Having AHS is great, too. It all works out perfectly for me because they find a company. I live in a mobile home so some things, they have to ask the company whether or not they do mobile homes. They're also very professional and courteous.

Some things are really good, and it goes well. We had a septic thing and our refrigerator were repaired with no problem. We just had an experience a week ago that our clothes washer took a dive on us and that was flawless. The guy came to look at it, it was irreparable, and they submitted the thing. American Home Shield called us and submitted a thing for us to pick out a new washer, and it's almost coming to our house. So that was easy. But other things are a battle.

The technician from AC Blue Air Heating looked over the AC unit and said that there were several things wrong with it and that he was going to write up an estimate, recommending replacing the unit. He submitted it to AHS and then I got an email message to call them, that they had to discuss the claim. I called AHS and they said, “There was something that wasn't put back properly. So, we can't replace the unit because of that.” I said, “What?” It didn’t make any sense because the unit wasn’t working properly and it didn't really have anything to do with something not being put back properly.

The people that American Home Shield hires to come out to people's homes need to be a little considerate to their customers and not be so overbearing when they feel like they're running up on women. The repairman for the AC repair came off a little cocky. I didn't like the way he came off at first. He was telling me about some codes and told me I was gonna have to take everything down. I told him it was here when I bought the house but he said it was not the right code. I looked at him and said either he fixed it or I’d call American Home Shield back and find someone else to do it, and they fixed it.

American Home Shield has been useful so far. Our dryer stopped heating. The heating element was busted. So, I put in a request online. I got somebody to call me back the day of, and then they came the next day. So, it was a pretty fast resolution. The technician was a nice guy. He got the job done pretty quickly, which is really all that I care about.

I like that when I call AHS, they have someone to come out and check what's going on. If this person can’t fix it, then they'll get someone else. I also don't have to pay an extra fee if this person can’t fix it. They’re timely.

I thought I had chosen a good company for my home warranty. When my water heater broke down the week of Thanksgiving, I filed a claim. AHS assigned a less than company to come out. They came out to see the appliance and they've jumped ship. The contracted company has not answered calls, written their assessment and AHS isn't resolving my issue. I still don't have a working water heater. I call AHS daily and still no resolution, no supervisor calls.... I am beyond mad. This is completely unacceptable.

We had no heat. American Home Shield sent somebody else out which took a week to get them in. Then those people couldn't fix it. Arts, Heating and Cooling came out the same day that the first company couldn't make it. They got the issue fixed in an hour. It's just that if the furnace goes out and gets replaced, then you're still gonna have to come up with $1,500. That wasn't to my understanding when I signed on it. I thought AHS would cover the entire unit. They were not clear about that.

The water heater had started leaking on Sunday. I called AHS that same morning. They said that they were going to send someone out at 1 o'clock in the afternoon that same day. It was easy submitting a claim with AHS. The guy that came and inspected the water heater was wonderful. He was really nice, friendly and has good customer service. He told me exactly what I needed to do. He said it was damaged. Somebody else came and replaced the water heater, placed it back on the spot. I got my hot water now.

My local service provider comes out twice a year for my heater and air conditioner. When their guy looked at my unit, he said there was an issue with the motor for the blower motor. Nobody would be open until Monday and it was an expensive fix. I filled out the form online with American Home Shield and almost immediately, they sent me out Value Heating and they gave me the phone number. I called Value Heating before they had a chance to call me. Their guy came out that day and he ​was very knowledgeable about my Carrier furnace. The difference between my local provider and this guy was day and night. The issue was the motor but the Value guy got it to start working. He said to give it until Monday then he would check in with me. He told me how to watch the unit, what to look for, and what the different codes were.

The magnetron on the microwave went out. Ralph from Sears came over, found the problem and fixed it. The bad news is, I tried it again on Sunday but it was no longer heating again. He replaced a part, but I think the part may have gone out again. Sometimes, I have a little problem with American Home Shield's claims process. It depends on the time of the day when I call. You can either call somebody or you can type in the problem online but I always would rather talk to someone on the phone. It seems like when I've done that, I've had less problems.

There was a blockage in the pipes between the two bathrooms. I called AHS. Firstly, it took a couple of tries on the automated. It kept asking me if I wanted something else. Finally, I just said, "No, customer service," and they ended up putting me through to customer service. Hers and His Plumbing came out to run a snake in my cleanout and the tech said he didn't have time to check it with the camera because he had to go and help someone pick up a hot water heater. So he had to reschedule another appointment to come out tomorrow. ​

My hot water tank went out and Home Shield was quick to respond. They replaced the tank with a new one. The plumbers came quickly but they had to wait on Home Shield because they supply the materials. We gave them the size of the tank and they sent us one that was way too big to fit in our area. We gave them the size again and they sent one that was the same gallon but the size of the tank was bigger. We had to do some stuff to get it to fit in our area because we didn't wanna wait again for another one. When I run my hot water, I can smell something from the water which was really strange because my other tank didn't do that. Also, it doesn't seem like the water pressure is that good. Other than that, it's been fine.

I had a dryer issue. The tech was a super nice guy. He got it fixed.

I requested a change in my locks because I just moved into a new house. AHS set that up within a week. Everything was done correctly, quickly and timely.

I had a leak that was coming from my upstairs bathroom and the ceiling of my kitchen. AHS set up for someone to come out but that contractor canceled. So when I spoke with the young lady at AHS, she set it up so that Coulter Repair Services would come out. I made the phone call on a Sunday and their tech called me that Monday. Then, he came out on Tuesday and he was very professional. He called and asked me what time worked best for me. We set up a time and he told me that when he was 20 minutes away from my home on that day, he would give me a call to let me know that. And that was exactly what he did. When he came in, he looked at what was going on and he was very efficient with taking care of the issue. He did what they call a rough patch, but even still, he did a very good job. And now things are dry. He also made sure that he covered everything so he wouldn't get debris and he cleaned up after himself.

The service is pretty awesome and convenient. I don't have to go through the whole process of pinging each repairperson to come to the house. I just pay AHS and they fix everything. Also, they’re pretty prompt and the technicians that they send out are very knowledgeable, professional, and proficient. Budget A/C Heating & Plumbing did an excellent job with a recent claim. My furnace was on auto and it was trying to kick on, but it never ran. They gave me a temporary solution until they got the part in. Then, they changed the part and it's now working the way it's supposed to.

The service came out quickly. I put the claims out Thursday and Friday and they came out that Monday. All but one. A person still hasn't shown up. It's a local repair shop here in my town and they are taking their time. Because by the time my two people were finished, the person that was scheduled decided to call me at the last minute. Other than that, I'm very impressed with the timing and the people that American Home Shield sends out.

American Home Shield is great. They assign someone to come out and fix stuff when it's broken and that's what we got them for. The tech from Fast Response was awesome. He's been here before. He was professional and fixed the problem quickly. However, I've had to argue with American Home Shield quite a bit in the past. The first thing they do is go in and put in the least expensive thing they can that meets the criteria. I had an oven that went out. It was a $3,500 oven and American Home Shield was wanting to replace it with a $1,200 oven. It was a JennAir oven that had a fan in the top and not in the bottom. American Home Shield found one with a fan in the top, not in the bottom and felt like they were done. But again, there's a difference in a JennAir or a Thermador and a Maytag and American Home Shield doesn't seem to account for that.

My second refrigerator, which is located in the garage was not cooling. I put in the call and I got an immediate response. The technician was timely and professional. I had reset the circuit breaker and plugged the refrigerator, unplugged it, plugged it back in, until the refrigerator started cooling on its own. So there was no need for him to do any technical work on it. But he explained to me that because I had it on GFI, that was not a very wise thing for me to have it on the GFI. Because they have a tendency to trip more often. I was very pleased with the service, the quick response, and the professionalism of the gentleman that came out.

When the heat pump was not nice, American Home Shield quickly responded back. The only thing is maybe I could get a live agent a little faster when I call, but it's super easy to do the claim online. The contractor addressed the issue immediately. AHS also helped me work through a lot of air conditioning, ceiling fan, and oven problems. Get a company that you know will honor older appliances like AHS does.

My light kept coming on and off so I checked my breaker and it was sparking in the back. I called AHS and they couldn't find a contractor that Friday and Saturday when I called them. But I understand. It was the Thanksgiving holiday. They weren't able to get it till Monday and Electrical Systems came out.

We use AHS three times a year. We had a hot water leak so we had to have the whole unit replaced and the plumber told me that without AHS, it would be $1,200. Instead, it was 75. That's the biggest thing we've used them for. Most of our things are little like replacing a ceiling fan light kit. I don't know if that's worth $75 but we couldn't do it ourselves.

When the contractor came out, they said the motor wasn't any good and they were going to reorder a whole new ice maker. I haven't gotten a call back on when I'm going to get the ice maker. But the tech was good. He did what he had to do. The service was quick and easy.

The warranty is helpful for peace of mind. When I had a claim, I went online and I saw pretty quick how to do it. But I had some questions before I submitted it so I called first. Then, A-US Air Conditioning of Texas came out and they were quick and knowledgeable.

When the plumber came out, saw what the problem was, he had already brought another garbage disposal to take care of it, and everything was done and he was out the door. He was very good. He explained to me what was going on and then things that we might want to do to keep them lubricated by running them once a month. AHS has been fantastic. I like the workability with AHS. The fact that they were right there, they got it taken care of, it was immediate. Within a day, I had an appointment. Everything was done.

I filed a plumbing claim and I got both a text message and an email telling me Grade A Plumbing will be coming out to my house. Initially, it said that the contractor would call me and then, I received a follow-up that said I had to call them and schedule an appointment. Matthew then came out and he was very professional. He had another tech with him and they didn't leave a mess. Also, Matthew provided me with a little bit of information on how to prevent the issue from happening again. They were in and out very quickly and when they left, everything was good to go. But it's hit or miss with AHS. I had a great experience this time around and when my range was repaired. The past few claims have gone well. However, my previous experience with plumbing was not good. I felt like I was not given clarity as to what was covered in that particular case.

The first time American Home Shield sent a guy out, I wasn't very pleased with it. He did his job. He came in, he unplugged the drains, and he was supposed to change a faucet, but he just did it halfway. He didn't have all his equipment. It's not a big thing. It doesn't affect the job at all. It's just instead of taking the full hour that it would have took to finish it, it just took 30 minutes. He just changed half of it. The second time, the guy who came was very knowledgeable and pleasant to deal with. He tried his best to do one of the furnaces. He almost got it working but then we realized that it was going out because we need to change a part inside, and he said, “You know, we can get it working but it may not be safe.” I said, “Well, we don't have the part. Let's not do it.” I want it to be safe to use it. He went beyond his 100%.

I'm not happy with the claim because the contractor reached out after two weeks to fix my issue but they couldn't fix it. They rescheduled and then, they came after two weeks. They finally fixed it, which is the positive side, but it took a while. It all took one month and it was disappointing.

This company is a scam. The is the worst company in regards to following policy, giving service, any kind of value to customer. I am really surprised this company is in business. They are horrible. I have never had a worst experience. Months go by and it's just the run around. If you search around you will see so many horror stories from customers. People who are members and pay every month get treated so bad and unfairly. It's really sad. Their business practices are so bad. They just need to be honest and do business right.

My water heater broke. They called me the next day and they sent somebody out immediately, which was very good. The thing was, he had to go back and order it and bring it back the next day. Then the guy came out and disconnected everything. But then, he realized the one they brought out wasn't the right one. It was too big for the little hole.

Our air conditioner was not working. The repair company didn't get here right away and a lot of that was my fault and we played phone tag. When their guy came, he was very nice. He found the problem and took care of it. We really like this company as they are fair and honest. The air conditioner is working now. This recent experience was great.

One of the knobs on the oven wasn't working and the cooktop had cracked. Oreo Real Estate's tech came out and took a look at it. He wrote down what was needed and once the parts were in, he came back out and fixed the unit.

The contractor came within 24 to 48 hours and rekeyed. They would change up to six locks, but I only needed five changed. It was super quick. Within 20 minutes, it was done.

We were smelling gas outside. When I called the gas company, they turned the gas off. They said it was the unit. I called AHS. They got somebody out the same day that I called. Cabot Mechanical has been out before and I haven't had any problems with them. They're very nice. Their technicians explained everything to me. They told me what was going on and told me how they were gonna fix it. They had to come out twice for the recall, but everything is fine now. I trust AHS. They're very thorough. I know that once they come out, it will be fixed.

Typically, AHS's techs come in three to four business days. The one who came for my washing machine and my dryer was great. I brag about the home warranty all the time. For me, there are two big benefits and one of them is cash flow. Home repairs can be hundreds or thousands of dollars. You’re scared to call the people and find out what you're in for. This takes all of that stress away.

Our dishwasher would trip the power box. It was happening frequently every time we used it. The person that arrived explained to me what he was going to do. Once the job was completed, he stayed a little while and let the dishwasher run to make sure that it didn't trip again. It was a positive experience.

I get ahold of AHS and somebody comes out the next day or within a couple of days and fixes the issue. We had a clog and 4M Plumbing came out and unclogged it.

AHS got me a new heater a couple of weeks ago and Des Moines Excavating did a great job when they came out to install it. They left everything clean as well.

Most recently, we had plumbers come to repair the spigot. Previously, it had gotten very tight and then we couldn't fully shut it off. It was running and dripping. The plumber had opened it and found that the internal piece was corroded and he replaced it. But the faucet is a bit loose. We don't feel secure about whether or not it's going to hold. But for now, it seems fine.

American Home Shield sent out a company for the garbage disposal that was not working. The technician just looked and said something was stuck in the garbage disposal and it wouldn't be covered. He said, "I can change it and give you a new one for $400.” They were trying to rip me off and take advantage of somebody who did not know what was wrong. I told American Home Shield that we don’t want that company to come to customers because that's taking advantage of people. They sent out Circa Service and their technician was very efficient and did the work. He knew what he was doing.

I was cooking one day, and I heard a loud pop on my stove when the oven was preheating, and when I was also using the stovetop simultaneously. Immediately after the pop, a large amount of smoke poured out from under the console center. The contractor called me back the next day after I phone AHS and they came a week after my stove broke. That was pretty good.

I'm good with the service I get from American Home Shield where I live but not with the service that I get in my second home in Florida where my parents live. Recently, we've had our faucet replaced and prior to that, we had our garbage disposal replaced. AHS has taken care of our garage door as well as our washing machine, and we've had them for a long time. When we lived in Florida at our other home in Cape Coral, they replaced our air conditioning unit outside. So, we've had lots of work through them. When you're there, it's great. But when you're not, it's not so great.

My downstairs heating wasn't coming on so I filed a claim. I saw the company that I was assigned to and they said that I could call them or I could wait for them to call me. I called and made an appointment. They were able to schedule me for an appointment the next day. They let me know if they had any cancellations that they would be able to squeeze me in. It was two people who came and they wore their masks. The young lady that was a part of the team gave me some additional tips on taking care of my heating and air system. They were able to find the issue very quickly and resolve it. They were in and out in not even 15 minutes and I'm saving money with the tip they gave me. American Home Shield beat any expectations I could have had.

I had a sewage backup. The first person that AHS sent out said that it was white and toilet paper. I said, “We've only been here for about a week. We have not even been here long enough to do anything.” He said, “Definitely not. I snaked it three times. I know it’s too far for one of you all to do that in here.” American Home Shield said that that's considered a foreign object and they wouldn't pay. I called my nephew and spoke with him. He got on the phone with them and asked for a second opinion. When they sent out a second opinion, the guy came, snaked 65 feet and got it.

There were some electrical plugs that weren’t working and the electrician that AHS sent out was great. We're in a new home and their service has been really much better this last year. In our prior home, we had a nightmare with a washer and dryer claim. So if it's something that is a bigger item, it's kind of a pain. But if it's something that they can fix timely, it's a lot easier. They should also improve their process in making a decision that we could move forward with getting a new item. They tried to repair a 20-year-old washer and dryer and so we were pretty much out of a washer and dryer for six weeks until they decided that we could get a new one. The same thing happened with our microwave.

The garage motor went dead. I had a LiftMaster. But I didn't get a LiftMaster when the contractor did the work. I got a regular garage door opener that AHS covered. So I had to spend extra money because LiftMaster had both lights on each side. I had to buy a motion detection to put it in my garage. So when I step out, it'll be totally dark. AHS should match what you already had. But everything else was pretty much self-explanatory.

The water in my sink kept shutting off and nothing was coming out. American Home Sheild assigned Circa to me and it seemed to take forever for them to come out. They do not open on the weekends or late nights and they don't do emergency calls. They only open at 9:00 then close at 5:00. American Home Shield said they were getting the message over to Circa but those guys never showed up. I went to Home Depot, found the tubes, opened up the clogged piece on the sink, and did the work myself. I changed out the screen and the sink hasn’t clogged back up since. The process was good with American Home Shield until this recent incident.

In every interaction that we've had with AHS, they're very consistent as far as their time management. One service never takes longer than the other. They're always very quick to reach out to someone and have someone call me immediately. I'm assuming they have lots of clients, so it's a little surprising how quick they are. My most recent claim was when the garbage disposal went out and the assigned vendor called me a couple of hours after I submitted a claim. The tech took 35 minutes to do the repair and called the next day to see how everything was going. I really liked that.

On the garage door, American Home Shield's service was great. The garage doors are working perfectly, and I was able to get them both replaced. The other issue with the plumbing turned out not to be the plumbing. It's with the appliance. So, the plumber said that they were going to contact American Home Shield, and that they would get an appliance repairman to come out and repair our dishwasher. The plumber was extremely professional and nice, and he did what he could. He doesn't do appliance repairs, though. So, I'm just waiting for American Home Shield to get back with me on the dishwasher repair.

The refrigerator was not cooling. The part where the ice comes out was not coming out properly. It was stuck, and it's still stuck. It worked for a few minutes, but it's not working anymore. I don't know if it's a result of taking some of it apart. But now, the light is not working and where I just get the water, that's not coming out. The tech tried to order a part and he couldn’t find it. So, he went back to American Home Shield to see if they could research and find it. Other than that, I have gotten good service from AHS. They come through with what they commit they would do.

The tech was courteous, on time and he explained to me what he was checking for. He advised me that if I had any more complaints related to the call, he would let me know that there would be no charge if I needed them to come back within 30 days for the same problem. Overall, it was a pleasant experience. It's been a benefit knowing that my out-of-pocket is gonna be $100 and that's big savings over something that has to be replaced. It's easier to come up with $100 as opposed to 1,000.

I've had American Home Shield for several years and they have always worked out well for me. I've had my AC fixed a few times before I replaced them, and I ended up replacing them and they helped me with that. I have also had the garbage disposal and my refrigerator fixed. A washer at one point. I just had to call them for my heating unit and opened a service request. The fact that they follow up to make sure everything is happening, from a consumer standpoint, that's wonderful. Normally, you have a conversation with somebody then they're gone.

The heating cycle on my HVAC system was stuck on. I called American Home Shield and someone contacted me right away. When the tech came out, he had everything with him. It all went very well and American Home Shield was very responsive.

The light in the microwave wasn't coming on. When we would close the door, we would hit the button. It kept saying the door wasn’t closing. I submitted a claim to AHS that weekend and they assigned me a technician who then came out on Monday. I'm paying American Home Shield every month, so if it was something major, I pay my deductible and I don't have to worry about it. If I didn't have this, I'd probably come out of my pocket a pretty chunk of change to get a new microwave. I like the convenience, too, of having it. Every time I called them and said, “I need this,” they’re there. In one of the houses I own, the dishwasher went out. I called and they couldn’t fix it, so they replaced it.

American Home Shield's service is great. The couple of times that we've had to call the contractors that came out, they did a great job. There was a little bit of a delay with one because of parts but because of COVID, many things may get a little bit difficult. They got great customer service though. They kept in contact with us on what was going on and as soon as they were ready and got the part, they came in. They fixed it. Everything's been great.

A hose came out on the water heating tank and I had a water condensation problem in the system. I submitted my claim online through American Home Shield's app and I was able to track its progress all the time. The contractor was on schedule and quick. They did their job. This is my first experience after being with AHS for one year. So, for my first time, it was good.

I had an issue with my toilet and I only had to do the $100 upfront to get it repaired. The repair guys were very courteous and gave me information as far as what was going on. Since the repair, everything has been good so far.

I was with a different warranty company before and the people that American Home Shield goes through for service seem to know what they're doing better. Also, AHS seems to stay on top of it. I had a claim that City First Electric came out for and the tech was friendly, polite, and professional. I had called out my previous warranty company for the same issue but the guy AHS sent out found the problem. The box on the plug in the kitchen was out so he replaced that and I’ve got electricity in that room. I’ve only used AHS twice but they seem to use more professional service people.

We have a two-side door refrigerator and the refrigerator part was not cooling. Once the order was submitted, someone from 1st Choice contacted me. Then, their tech also contacted me and did a virtual consultation where I was able to hold up my phone and he was able to view the inside of my refrigerator. He was very knowledgeable of the model and the make of my refrigerator so he knew right away what the issue was. He came out the day before Thanksgiving and he kept me informed. I know he was very busy and to me, it was beyond what a regular repair person would do. I'm very happy with 1st Choice.

Everything was fine with my experience with ABM. My washer was broken. The hose was off of it. I also had them check my dishwasher because it kept running for four hours, and I thought there was an issue. They were really good. Everything is fine now.

A & B was coming to close the hole in the drywall after the plumbers came to repair a leak. They started doing it, cleaned the cut and then left. They said they didn’t get the authorization, that I have to pay them $360 in order for them to do it. The guy was super rude. The first time he came, he said I only sent them the picture of the hole. I sent hom four pictures and then he said I made the hole. Why on earth would I make a bigger hole? What do I get from that?

I used American Home Shield recently for my range and the process took three days. The technicians couldn't repair the appliance so American Home Shield replaced it. Everything so far that I've had done has been quick and I've been quite very satisfied.

We’re on a private well and we pay extra for the well pump coverage. When the well pump went out, American Home Shield was supposed to find a contractor but they couldn't find one. They said we should find one, which we did, and spent a lot of time doing. But they wouldn't pay it. So that was bad. But the recent electrical call was good.

The tech was very nice but my heat has been popping off and on. It just so happened the day he came out, the heat popped on when it had been off for three days. So he said just to call if it pops off again. AHS needs to upgrade their vendors.

When I first filed a claim for the water heater, AHS sent me two different contractors and neither one of them showed up. AHS suggested that I get my own contractor and when I did, it wasn't until the next day that they sent me a notice that the contractor was to call them before any work is to be done. By the time they sent me the notification, the contractor had been in the house and had reinstalled the hot water heater. But through negotiations and me providing them the information that they needed, they resolved the problem and reimbursed me for the claim.

American Home Shield really saved us during the first year after we bought our house. If something's gonna break, a lot of times, it's that first year and the warranty helped us. Also, not only do they get someone out here, if they get someone and that company doesn't do a good job, AHS will send someone else out and they will make sure that they ensure the work. That means a lot.

Gilmore’s Home Solutions came out for the microwave when it wouldn’t heat up. The light would come on and everything would work, but the heating element wouldn't. They looked over everything and ordered parts. Then, they came back and repaired the microwave. They were quick, efficient, and very friendly.

I'm keeping American Home Shield. I like the service. Recently, a contractor came out for the garbage disposal and one of the taps. They were very quick to work on it and finished the job. They did a very good job.

The lights in my master bedroom and all the outlets weren't working. I reached out to American Home Shield and had the contractor come out. It turned out that it was just loose wiring in the electrical box outside. Everything's working absolutely perfectly after the service.

I put in a claim for the garbage disposal and some faucet repairs. I got a four to five-hour window wait, which is the part I hate most because I can't do anything more than just sit there. The tech said that he was coming so I said, okay. He came, looked at it, and then left without saying anything to me. The following day, I called American Home Shield and they put in another order for the contractor to come out. But I didn't know that the previous contractor had changed.

The furnace was blowing cold air and it would never get hot so the upstairs was freezing. Airmax came out and the tech said that some type of electronic board would kick off. The air would come on hot but it immediately had some type of safety valve kick off to make it blow cool air. They had to order a replacement for the board and they came back out on a Monday. They put in the board and now, the unit is fine. Airmax was great.

I contacted American Home Shield about an electrical problem with my pool equipment. They notified me within the hour that Expert Pools was scheduled and Expert Pools was here the next day. The technician solved the problem right away.

It's been a hard year and a half with American Home Shield. I noticed during the pandemic that it took me almost a month to get a water heater replaced and my tenants didn't have hot water for a month. The tech that AHS sent out seemed like he was more concerned with trying to get the water heater replaced so that he could get the full job and pay for the 1,500 than trying to resolve the issue. It was the gas valve that needed to be replaced, so I had to pay another contractor after he left because his recommendation was to replace it, but the water heater was only a year old. And he said it was a refurbished water heater, but it's not. I had a receipt from Menards from a year and a half ago. And on a sticker, it showed it was manufactured June of 2020 and that we purchased it July of 2020.

Both of my drains are clogged on my tubs, and Lone Star did a great job of coming in here, identifying the problem, being nice, courteous, professional, and clean, and getting everything done and out the door fairly quickly. They were knowledgeable. American Home Shield is really good. The coverage is good. I like that it's online. It's easily accessible. You can do everything. You don't have to call anybody. If you're buying a used home or an older home, I would definitely carry it. It's worth it. I've got my money back both years, easily, with just one claim. It's a really good service. It's affordable and I would definitely keep it.

My most recent claim was for a gas leak and Leak Seekers came out. I was told that they didn't find a leak through a test. But my natural gas company came out and located a leak. I'm waiting on Leak Seekers to submit their findings so I can have American Home Shield send a second opinion. I wish it was something else put in place that can handle issues like I'm going through this week. But other than that, whenever I talk to someone, the customer service is good.

My oven wasn't working and a technician finally fixed it. He came out pretty quickly, but it took them a long time to get the part because they said it was stuck on the port.