American Home Shield Reviews

Each experience I've had with American Home Shield has been different. It depends on which company they've called. Sometimes, I get somebody out right away, and sometimes I don't. When filing a claim, I don't like calling because I'm not talking to somebody who speaks very good English, and it's very hard to understand the people that are in a foreign country. I went through the webpage this time and it was easy and Gulf Appliance was excellent.

My wife usually calls American Home Shield and make an appointment. For the most part, it's pretty pleasant. In the past we've had not so good people that American Home Shield sent out. But overall, they were not bad. We had furnace problems once and I offered the guy something to drink, just being kind, but then he turned around and declined it. Then he went in my refrigerator and got the drink anyway. But the tech that came out for the plumbing issue was very professional and respectable. We had a scheduled appointment later that day. I called him and asked if he could make it earlier. He said, “Absolutely. That’s even better for me.” That really impressed me. He came by and got in and out.

We were in the middle of snow and ice storm where everything was shut down. Communication was a little bit harsh because of internet connectivity issues. But, Heritage Air came right out and within 45 minutes of being there, they fixed the appliance that was not working properly and everything was great. When I normally call AHS, I speak to someone over the phone. However, this time that I called, it was an automated system and it didn't really let me put all the details as they personally would ask. "What's wrong? What's the name? What's the brand? How old do you think the appliance is?" Just general questions. So they may or may not have the recommended name brand part. It was a little awkward, but I was really fortunate that Heritage Air came out and had a replacement part and it was an easy fix. Our experience with AHS has been awesome.

So far, I'm very dissatisfied. This is the second time that I've filed this claim for my heating unit. They were telling me that I gotta have a new unit. And I don't want a new unit. I want my unit fixed. It's a good unit. They've come up with all sorts of excuses. It's complicated wiring, complicated this, complicated that. I was like, "That doesn't make any sense. You're supposed to be in the business of doing this." It didn't seem like everybody was on the up and up because everybody seemed to be scamming somebody.

The tech was here on time and he checked everything. He did the maintenance and changed the piece that he thought was the problem, and the problem was solved. With the other claim, because it was very cold when our heater broke, I turned out calling American Home Shield to speak with customer service to see if it could be quicker. But it was exactly also on the days that we had the storms so there wasn't much people could do. But at least, the people I spoke with were good. They were very responsive. The waiting time was not too long. They were trying to help. They even tried to contact other places. The two times I had to use American Home Shield, I'm very satisfied with the experience. It was a good surprise. I'm very happy with the choice we made.

When I submit a claim to American Home Shield, they give me a time when to expect their contractor. The plumbers they sent did a great job and they fixed my issue. Everything has been working fine since they came.

I called American Home Shield when my heat was blowing out cold air. It was 53 upstairs and 51 downstairs. This happened on a Thursday night so I was looking for them to come out Tuesday or Wednesday of the next week. When I woke up the next morning, I missed their call. I called them back and they asked, "Sir, can you have someone available in 45 minutes?" I was very impressed. The tech was polite and very knowledgeable. He understood the job. The timing was well. He wore shoes and a mask. He gets all the 5 stars from me. There were questions I had about setting the thermostat and he explained to me how to set the temperature. I will recommend American Home Shield.

My LG freezer wasn't freezing up and the top refrigerator went out. The tech from Sears did a fantastic job. He did whatever he could do. He said it had a leak inside the walls and they couldn't repair it. American Home Shield gave me a choice. Either I take cash and buy a new one or I go to Lowe's and pick one out there. AHS sent an e-card to Lowe's and I went there and got a replacement refrigerator. They're supposed to deliver it tomorrow. With the warranty company I had before, it took me 95 days before I could get somebody out to check my refrigerator. It went through all my holidays. I couldn't cook for the family and it was terrible. But, that company didn't care. I dropped them as soon as I could and went to AHS. This is the best company and I would recommend them to anybody.

I wasn't confident with the first person that I had come out for the furnace and then he never finished the job. I had to get Crispy to come out. Their tech checked a few things. He was great.

We checked the dryer on different cycles and it wouldn't turn on at all. Gilmore's came out and the guy was amazing. He came back with the timer and some other part but it wouldn't work and he said the motor was gone. I got a brand new dryer and I'm upset with the people who delivered it. Two guys brought it in and put it in the laundry room. Then, I saw that there was a huge scratch on the bottom of the inside of the dryer door. And it's not just a scratch. I can even put my nail in it. I believe that happened when the guy was using the screwdriver and they didn't have the integrity to tell me about it. I sent pictures of the damage to a rep from AHS and he hasn't been able to tell me anything yet. He asked me if I looked at the dryer when they brought it in and I told him I didn't think I had to, it was a brand new dryer. I have yet to hear back from them. I'm dissatisfied with the experience.

The heat went out and a tech came for it. Then the heat went out again about two weeks later. Somebody came, and it was a different item. Then the third time it went out, there was a different thing that they said that was wrong. Somebody came out three days ago and said that it needed the new part. The part’s in, so the repairman is coming in today to put it in. I used to call in claims to American Home Shield, but I've found that it's better now and quicker to do it online. Everyone that's come out here has been extremely professional and has been really nice.

The broiler wasn't working. Whenever I was cooking and I had a pot on the stove, it would go crooked. I called American Home Shield and submitting that claim was easy.

The hot water heater I had wasn't working at all and I talked to the tech over the phone a couple of times because I was at work. He knew what it was to get in the closet. He called and let me know he was finished. It took only one day. Since then, the hot water heater is working good. It was an excellent experience working with American Home Shield.

We had a faulty thermostat. I wasn't getting air conditioning at the place. The Blue Air company was very prompt and professional. Since their visit, everything's been fine. I was very happy. It was my first time with American Home Shield and the first time utilizing the insurance and I was very pleasantly surprised, in a good way.

The mechanic that was sent out to look at the washer was here promptly. He did a quick fix on it and was waiting for a part, then AHS offered us a check to put towards a new washer instead of fixing the old one, which we went ahead and took that offer. We got the new washer and we're just waiting for the check. It was all just great. Submitting the claim was also absolutely easy. When I called AHS, I didn't have my account number and they looked it up on the address for me, so I didn't have to panic on that. Then, I had four follow-up communications by email or text and it was very good. We are in the process of building a new house and we'll be using American Home Shield on that home as well.

Someone from the plumbing company called me and to set up an appointment. She told that they would have someone out here by 11:00 that morning. But I told her that my daughter was going to be there because I was at work. So when the plumber got there, he had my daughter called me. So we did a FaceTime and he was in the bathroom doing the plumbing. I told him that he didn't have to stay on the phone with me, but he insisted to stay on the phone until he was finished. He wanted me to see what he was doing and let me know what everything was and how to go about fixing it. Then he went to the kitchen. It was a hose that was leaking. I had already purchased the faucets so he went ahead and installed that for me. It was excellent.

I had some issues in our wall. The water was coming up into the first floor. Apparently, the plumbing started leaking. I called American Home Shield and their contractor came in. I had them take a look at it and they seemed to do a fine job. They had to come back though because we had to cut into the wall. They couldn't cut into the wall itself. The pipes are inside the wall so I had to have somebody come in, cut into the wall and remove all the spray foam that was along all the pipes. After that, the contractor came in, did the fix and left. It was about two weeks for the complete fix. But I was lucky I was having other work done at the same time. I was having a new roof put on and one of the guys was a guy that does that kind of subcontract work. I asked if he could cut it for me. He cut an opening in the wall on the inside and the outside and we were done.

The service of AHS was awful the last couple of years. We had a claim for our water heater. American Home Shield was gonna pay for the water heater, but not the $1,200 installation. So, we did that one ourselves and we put a water heater in for about $300. We also had a claim for our furnace. Budget Air said it had a cracked manifold or heat element, so it had to be replaced. We knew the furnace was over 25 years old. We knew it was time. But when we called up when it was reported to AHS, they told us we had to have some modifications done, which would have totaled over $1,200. By then, Budget was offering us a brand-new one, without any modifications to be done for $1,400. We went with that. So, we were denied the replacement of the furnace. But before, whenever we called AHS, things were done to our satisfaction.

AHS is convenient for me. I got the coverage because I needed somebody that I could call and get out pretty quickly and not have to hunt and find somebody then wonder what I'd be charged. AHS been real good to me and I'd take out the policy again. I had a couple of large repairs years ago that I had to have done and they kind of hit me kind of hard. With my income like it is now, I need something where what I have to pay is more set. AHS is a relief to me.

I had a problem with my faucet in my kitchen that was connected to my kitchen sink. The first company that came out said that the problem couldn't be fixed and that I needed to buy a whole new faucet. I called American Home Shield and they recommended Cooper. Cooper came out and they did fix the problem. But when they went up under my sink where the plumbing is, they left loose some of the little round part that connects one piece to another piece.

My experience when AHS sent Sears out was a little touch-and-go in the beginning. I called for one issue and Sears fixed that. Then they found two other issues. So, it took a minute for them to get it all together. But at the end, they didn't work everything out. They came and replaced several parts on the refrigerator. And now, it's back working. My other experiences with AHS were plumbing issues. It's still not to my liking, but it works. AHS is quick in reacting to your call and needs.

I've been with American Home Shield for 15 years and they're really good. The tech for my AC repair was very friendly and professional. He was eager to help.

I've had Air Rescue Mechanical out twice actually. Once was for a problem with our central heat and Johnny fixed it fast. The issue was the sensor that detected whether the flame was lighted or not. He came in here, replaced that sensor and our heat came back on. Later, the second time we called Air Rescue Mechanical out was because our air conditioner got warm, and it wouldn't cut off. We'd set it for a temperature and it would keep getting colder and colder. Johnny came out and replaced the thermostat on that one. We were happy both times.

AHS has been great so far. I've had to use them twice and everybody that came out was able to handle the job. They did so professionally and extremely well so I'm very satisfied.

We were having a leak from our drain and our shower was leaking through a light in our kitchen. So we thought it was a pipe issue. But the contractor determined that it was probably some cracks in the grout in the bench seat in our shower. So it wasn't actually coming from the drain itself. They said the seat needed to be re-grouted, which is something that they don't do. So it's not a plumbing issue. They were only here for a couple of minutes and they were really nice. We've had good experience with who we've had come out.

AHS is a good deal. For my recent claim, the techs were great when they came out, but I had to wait a very long time for the part, which wasn't their fault. They were very professional.

Two years ago, we had to have our furnace replaced and that took quite some time. I was calling the repair people and they were saying they were waiting on American Home Shield. But, AHS was saying they needed something from the repair people. That was during the winter and we had no heat. Whenever I call in to AHS, the customer service people seem to not know anything. They would say they have to get more information from somebody and then they'll follow up with me.

Submitting a claim was easy up until the part that American Home Shield didn't have anybody to install my dishwasher. It was up to me to find a provider and then get a check for the installation. There was nobody under contract in my area for a dishwasher installation which is probably a very common thing. AHS should figure out how to get my dishwasher installed and not have me find somebody to do it myself.

We had a different coverage that was paid for by the previous homeowner and we didn't like them for whatever reason. We looked and found that American Home Shield had some decent ratings as compared to some of the others, so we went with them. On Thanksgiving Day, our stove started ticking and on its own, it made the sound that it makes when it's trying to light the pilot light. So, my husband unplugged the system, then we called AHS within the next week. A guy came out and took a look at it, then he said he would order some parts and be back out the next Friday. But we got the parts in pretty quickly within the week and he never came back that Friday.

There was a leak under the sink. I did a claim to American Home Shield on their website. It was friendly to use it. The tech who came out was very professional.

Mountain Heating and Cooling was dispatched for a maintenance check. I just had a little bit of a problem. They didn't get back to me for a while, but I wasn't in an emergency so I didn't bother calling them, which I could have. Other than that, they were very nice, professional, and did all of their safety stuff, and even explained to me something that I never knew.

After writing this review the company reached out to me within 24 hours of my post. I couldn't believe that and was pleasantly surprised. The person I dealt with was extremely helpful in getting my primary problem resolved. Unfortunately for me this person doesn't have the authority to change contractors or any control over the way calls are routed. Based on my experience with this individual it has restored my faith in AHS.

Going on 3rd night of no heat in Arctic Winter Storm in Texas....AHS trying to send companies that are 50-90 miles away--roads impassable so the 2 companies they offer will only come out several days from now (appropriately should not travel); I found a local company to come out but AHS insists on refusing to pay them, instead insists on sending company >50 miles away. Temp expected to be 0 degrees tonight. There are NO heaters to buy in town. We did our part and paid the contract upfront, to be prepared for these sort of things. Huge mistake, I have spent 3 days dealing with this AWFUL, IRRESPONSIBLE company. LOL their solution is to go out and buy space heaters!! Maybe the fire marshal would like this! IF there were any in town to buy!! Extremely tired of being passed around and being told NO ONE has the ability to get us with a supervisor.

I had a leak from the hot water heater. Water was running on outside. The tech came out to look at it. It took about 30 minutes to decide what it needed. He had to order a valve, and then he came back within the next three days. It took him less than an hour to put it on. Everything was fine. The claims process was pretty good. I would recommend American Home Shield for that.

I had an eye that was not working on my stove top, and also the stove top had a crack. My washing machine was also filling up with water when it was not being used. I did a claim then to American Home Shield. It was very quick. As soon as I submitted the claim within the next day, I received a phone call that it had been received and that the person that was handling it would check my schedule, so that they could come out to assess the problem.

Mr. Rooter did a really good job. The technician that came out was extremely professional. He came out at the time that he said he would, and gave me notice that he was about to arrive. When I was away, I was able to get back to the house and be here when he was here. He identified the problem immediately and was able to make the necessary repair. He kind of spoke to us in regards to other things we could look for in kind of reviewing the equipment. So it was a very positive experience.

I was recommended to AHS by my sister who had a number of issues in her house and they were all addressed. She was happy. I am happy too and I have also referred them. Recently, the heat wasn't coming up. It kept shutting off. I couldn't feel any air coming through the vents and the house was cold. I called AHS and a very nice, young man came out. He checked various things on there. After he tested it a couple times, it would go on and then shut off. He saw that the fan would go on then off so it would overheat. He had to go about a half an hour away then come back. It was super cold out and he had to work late to finish it because he didn't want us to spend the weekend without heat.

I had a problem with my furnace and I called AHS for a service request, which is easier for me to do than to submit a claim online. Then, the techs came out and they were wonderful. Since the repair, the heater has been working fine.

Everything went well with Reliable Heating and Cooling. The techs helped us a lot, explained everything to us, and installed the new furnace very quick.

I called AHS for the garage door that wouldn't go up or down. The reps were very accurate and well. The technician was great. He was very well-mannered and quick. He explained it all and did a great job.

The tech got the work done very quickly and that was very nice. There was one other problem and I asked him if I had to make another request through him. He asked what it was and I showed him. He said that he could do it. He reached down in the tub and fixed it within 30 seconds. I've only had one problem and American Home Shield sent me a check and told me to go pick something myself. So that worked out fine. I’ve had them for several years and I have a request to call them again. We're remodeling the kitchen and the water is not slowing down.

I had an issue with a socket beside my sink and AHS told me that their contractor would be out within 24 hours. The techs were very nice. But, I did a different claim for my cooktop stove and I'm having trouble with it. AHS told me it would be six to eight weeks to get a part for that or maybe they wouldn't be able to find a part at all. I also had a claim for my garage door which AHS didn't fix as we weren't covered. The tech for that claim told me some other companies to go with because AHS was known for taking their time and trying to find the least expensive part. That almost got us in trouble with our pool pump which was evidently old. AHS had to find a part and we had to wait. The techs have said that some of the other warranty companies are quicker and they would get my issue fixed. They’re not going to hunt around for two months to find a part. That disappoints me and I've found what the techs have said to be true for the claim on my stove.

The dishwasher wasn’t cleaning. Things were going in but they were coming out even dirtier than they were. So we had a person come out and he fixed it. He moved the screw from one place to another, and then he told me to use some special kind of cleaner that I had to buy from Home Depot and that did the trick.

I had no heat and it took American Home Shield about three weeks to figure the problem out. I wasn't happy with it. I called in that Sunday and the technician came out Wednesday. I love him. He did an excellent job. But American Home Shield was telling me that the technician didn't send back my update to them. So, I got ahold of the technician and he told me that they sent it to American Home Shield that same night. So American Home Shield had it. Then they told me that whoever had to sign off on it was out of town. I was told that there was carbon dioxide leaking in my house and we had to go through that. I’ve never been late for my payment and I shouldn’t have to go through that. It was just unprofessional.

Our sink was getting clogged up. Kremer Plumbing came out and had it done within an hour. It’s pretty nice that we didn't have to spend a bunch of money to get that fixed. We also filed a claim for our garage door. The techs came and took care of it easily. It’s easy to make a claim with AHS. It's nice to be able to do it after business hours because you never know what's going to happen.

AHS came with the property that we purchased and we decided to extend it one more year because we liked the idea of it. However, I had submitted a claim online but I never got any update of where I was in the process. They just left it open. It was just pending. I had to call to move it along forward. They could provide more of a feedback to anybody submitting claim online that somebody is looking at it or somebody is expected to look at it in a certain time frame.

I had an issue with my dryer. I called it in. American Home Shield sent someone out the next week. He was nice, he wore his mask and was very respectful. He told me what the problem was. The dryer wasn't spinning because the belt was broken. So, he just installed a new belt. It took him less than half an hour. Got taken care of nice and quick, so it was a painless process.

When I had my dishwasher issue the first time, American Home Shield assigned me a contractor that was terribly unresponsive and poorly communicative. When I complained to American Home Shield that I wanted them to send someone new who was reliable and would respond, they refused to so. That created a very poor experience for me. It took over a month to fix the dishwasher which then worked for a week until it broke again. AHS ended up reassigning me to the first technician because they fixed it the first time. I refused and so they sent Master Tech Appliance to fix it a second time. It has been working great. It's now been over a month and it's fine.

The tech did good, other than my other faucet needs to be fixed. But I'm not going to turn around and spend another $75 for him to come out and change a faucet. That's $5, so I’d rather wait. He only changed one faucet, but both faucets needed to be changed. The problem that I'm having with American Home Shield is that anytime they send techs out to do a service, whether it's on my washing machine, dryer, plumbing, or refrigerator, it doesn't get resolved. The techs come out, they fix the unit, then say, “Okay, it's fixed” but it's not. Because then a couple of weeks later, it messes up again or it's not drying, or I have no ice, my refrigerator’s not cold, or whatever the reason is.

California Appliance did a real nice job. They came out once, diagnosed the problem, and said that it would be a week to two weeks for the part to come in. The part came in early and they immediately made another appointment. They were on time and professional. They took care of the problem. It was easy to put in the claim online. I got an email reply shortly after I placed the claim that had the contractor name and that they'd be contacting me shortly. So everything worked the way it should. I've had American Home Shield in the past and did not have a good experience. So I went with Fidelity for a couple years. Then Fidelity let me down, so I went back to American Home Shield. It seems better now.

The tech was fine when he was here. But if I call him and tell him that there's something else going on, he won't listen. He won't answer me and call me back. I have to say it on American Home Shield's website, and then it reaches out to him. There's no communication between him and I, other than when he said he was on his way in 15 minutes. My fridge is freezing everything and it still hasn't been fixed. I tried calling American Home Shield several times and I would reach somebody from a third world country reading a script. Also, I'm still waiting on my stove, which I can't use because it is leaking gas. I'm waiting for a part that we couldn't find. American Home Shield said that it's on backorder and not in stock. But I haven't heard anything. So to have insurance is not so good. Because I've been here since the 1st of the year. It's easier to go fix it yourself.

All of my drains were backing up. The last time I had this issue, they just augered the shower drain and sure enough, that fixed it. I had cleaned it out earlier that day and some of that broke loose and I just couldn't reach it with my auger. I thought it was a mainline clog. But because my house was built in '46, my plumbing hasn't been updated.

Our well pump kept running continuously. There was a valve down in there that had to be repaired that kept getting stuck, and it kept the meter going all the time. Having the well pump repaired dropped my electricity bill by about 100 bucks a month. I. J. Larsen Pumps does good work and I've always had good experiences with American Home Shield.

I call in to submit claims with American Home Shield which is my preferred method. But sometimes, going through the phone tree could be a challenge. I ended up submitting my claim for the washer-dryer and dishwasher after-hours, so I just did it online. The company that came out did well. The tech was very informative, helpful and respectful. He repaired everything. He let me know that more than likely, due to COVID, the parts would be delayed in coming in. But they came in the timeframe that they typically would have come in. The washing machine still has a few little issues, like if I use it on the high-speed. But it improved over what it was. I have recommended American Home Shield to a couple of friends. My friend is buying a house and she let the realtor know that she wanted the seller to put the AHS warranty on the home. I also recommended AHS to another friend recently.

We have had problems with one of American Home Shield's contractors, Easy Plumbing. If I open a ticket online, it automatically gets assigned to Easy Plumbing who is the closest people in the area to us and I won't let those people in my house. So I have to call American Home Shield and open a ticket for a plumbing issue, so I can request that they do not send that company. Then American Home Shield will send a different company out for us that has been great.

I did a comparison and I picked American Home Shield then I decided to keep the same company. I renewed another year and I am happy. When my dryer was not getting high heat, I did a telephone call and they arranged things and called the tech company. They called me and made an appointment. It was very simple and easy. The tech fixed the dryer and he did a good job.

Updated on 02/18/2021: My family is freezing in the house during this winter storm - one of the worst in US history. After posting this review in couple of places, we got contacted by AHS. Here it is: "I have located a vendor that is familiar with your type of Lennox system, Platinum Repairs 818-435-4442 they will call you to schedule." And here what happened next: The vendor Platinum Repairs is terrible. Tech told us the heat exchanger needs to be replaced. But report they sent apparently said that unit is under warranty and recall by Lennox. The unit is Lennox G14 as you can see on the report. It is 25+ years old and has no warranty. Also this G14 unit has no recall. We have contacted & confirmed this by Lennox. Just a simple search will confirm that it’s NOT UNDER RECALL. Check for yourself, please call Lennox.

I called in a claim to AHS for my heater on a Friday and the techs were out the first thing on Monday. They were very professional and nice. Since they came out, the heater has been working.

Recently, there was a drain flooding issue, and then a leaky faucet. The plumber fixed the drain and replaced the faucet. It's nice to have peace of mind with AHS, but knowing exactly what's covered and what's not was a little confusing, initially. It’s all listed out on the website very clear, but then I felt like there were some stipulations that I didn't understand or have a good knowledge of. That could be because I’m new to this though. I’m a new homeowner.

I had AHS years ago. But their prices went up, so I changed services. Then I just came back to them about a year ago. For my recent claim, my refrigerator went out. I called AHS. Two people from Accurate Service came out. It worked. But then, 15 minutes later, a large noise was happening. I called them back. They said, "Just let everything settle in." When I got home that afternoon, it was extremely loud. I got on the phone with Accurate and the receptionist said, "Oh my god, I can hear it." It was extremely loud. He finally came back a couple of days later. He said, "It's not making noise now." I said, "It comes and goes. If you open up the freezer door and slam it, it would stop for a little bit. But then it would start again." He said, "You just need a fan." So it was about another five days. They called and set an appointment for the fan. They came out and put it in and it's been fine since.

The most recent repair person who came was fantastic. I've been thrilled with American Home Shield since I got them. I've referred them to several other people and a couple friends who have brand new homes. I told them they need to get American Home Shield to have as a backup. Submitting claims is easy. You just go online, make a couple of clicks and you're done.

American Home Shield is a good company. Submitting a claim with them is relatively easy and I would recommend that others get their service as well. The person who recently came out was also professional and now everything is working normally.

The young man was very proficient, well-organized and did his job quickly and correctly. The appliance wasn’t working before and it’s working now. It’s better than it was.

We seemed to have developed a leak in one of the toilets. It turned out the float just wasn't sitting right. The tech got it situated correctly and tightened the connection so that it wasn't leaking anymore. Everything's fine now.

The HVAC was not working. I submitted a claim and in approximately 24 hours, I got a call. Then, W.L. Brady was there the next day. In a total of two days, it was fixed so it was reasonable. The technician was very good. My experience with W.L. Brady was very good.

We had the claim for a faucet and one of the showers that water was flowing. One of the seals was broken. I'm really glad that the claim went through quickly and we were able to get someone out the next day with no hassle. It took the plumber about 30 minutes to make the repair and we haven't had any issues since. It was great dealing with him. He called and let me know what time he was planning on coming out. Then he called me when he was going to be en route. He sent me a text with his picture and a picture of his vehicle so I'd know that it was him when he showed up. That was really good being able to see and know the individual that was coming, especially if I wasn't home and it was just my wife and kids.

The first time Lone Star Contracting went out and we did American Home Shield, it was fine. Everything worked good. But the second time, we had to speak to American Home Shield because the hot water heater they had replaced my old one with had a manufacturer's defect in it. We could not get it returned back because we didn't purchase it. So we had to go through American Home Shield to try to get it reordered even though we had the code from the manufacturer to get everything replaced free. But they refused to do it. So we had to fight with them over and over again. They kept saying their system didn’t know how to do that and they didn't know how to do it and that we had to go buy a new one. It was like the rep didn't understand what I was trying to tell her. It was like she was reading a script.

My claim had been satisfactory. I had told American Home Shield several days beforehand. Then they found Aranda Air and they were able to come by the same day because they were already in the area. It was excellent service.

The whole experience went well. A plumber came out and he was polite and safe. He handled the job and left. That was what I expected. We had one other experience and that went well also.

The water heater started leaking. It was 15 years old. The techs came out. I called them on a Friday night, and they couldn't come out Friday. They're closed on the weekend. So, they came out the next week. They took pictures because, evidently, the piping wasn't up-to-code. They left. They had to order piping, and also the water heater. The water heater and stuff didn’t come for about 10 days. We didn't have any hot water, except what we boiled, for three weeks. When they came out, they put in the piping. Then, they had to charge me for the piping. It was 125 to AHS, and then about 395 to them for that piping.

Express Appliance Service was very professional. He came out for my front load dryer. The questions that I asked him, he gave me an answer. He was very knowledgeable. The only other unfavorable experience I had with American Home Shield was trying to get a refund for a service fee. That was horrible. I placed a call for the same dryer. But the next day, the dryer started working. So I called to cancel. They assured me that the refund was going to be processed and I will receive the refund. But, it took me almost two months, because every time I call, it was gonna be 10 days. I spoke to so many people about the same situation and it was just unbelievable.

We had a pretty good experience with the repair of our water heater. We got a new water heater within three days and it was pretty quick. But the water heater that was put in would not keep the water hot. On our old one, we were able to take two showers back to back and be fine. On the second visit, the technician didn't believe me and he tried to tell me that it wasn't the water heater that was doing anything like that. But he was nice. We also had to have our refrigerator replaced due to the water heater failure through American Home Shield. That experience was amazing all around. We love American Home Shield. It has been a godsend. We just pay $100 for a service call and then they'll have someone out and fix our problem. We've been recommending it left and right to people because it's a great service.

My kitchen sink was clogged. The contractor called me before they came. They were great. It took 30 minutes to repair and then they gave me a card. I had a 90-day warranty with their company. If the same thing happened within 90 days, I could call. But the kitchen sink is still great. Everything's been great with AHS, so far.

Whenever the temperature dropped, the door would go up or I'd have to keep pressing the button over and over again for the door to go down. I called AHS to submit a claim for it. That claim was one of the easiest I've ever done. The techs were great. I've had some pretty crappy people come out for other things. But these people were professional and very courteous.

American Home Shield is a life investment because you never know what can go wrong in your house and you get things fixed. The claims submission is very easy but sometimes, when you get online, it's a little hard to tell what category your claim would be in. It'd be nice if you could just put in what you're having trouble with and it would take you to the right place. On our recent claim, it took a little while for us to hear back from anybody but the plumber who came out was very efficient. He did the job really well. We're happy with it.

Wright Appliance did a good job. It took a little while for them to get the part but I'm assuming there was a lot of stuff going on at that time. But they did get it, and they came. The guy fixed it, and he was good, and got it done. So, I was happy with it. He fixed the problem, so it’s working fine. If you're considering American Home Shield, make sure you get the right policy to cover what you want to get covered.

I was a little perturbed with American Home Shield. I went online first to set the initial appointment and made the payment. But Home Shield did not do a good job of getting back in touch with me after the first people, Guaranteed Services, came out. What they did was they sent me an email to tell me that my job was completed. But my job was not completed. I still had no heat. I called American Home Shield and I could never get anyone on the phone. So then I reached out to Guaranteed Services and they explained their issue. They couldn't have access. But they said that there were other companies that could fix it and that I should get a second opinion through American Home Shield.

The thing that rotates at the bottom of the washing machine wasn’t there. I filed a claim with AHS then the techs came out and ordered a part. They fixed it as soon as they came back and everything has been working great since then. They were also very professional, very efficient, and knowledgeable.

My pool service tech located several different things on my pool. There was a cracked lid on a part of it, a filter for the gauge was broken, and there was a leak. American Home Shield sent Green Valley and they were great. They came out and they checked it. They told me they were going to order the parts then they were back within a couple days, and it was fixed. They repaired the leak and replaced what needed to be replaced. If I hadn't just switched to a new pool tech, I thought about switching to Green Valley to have the pool service done. The repair guy was professional and he showed up when he said he was going to. Those are the things that I look for for repairs.

There was a water leak in the dishwasher and we had Express Appliance come out. Everything went good with their technician. A gasket had to be ordered and when it came, the tech came back and installed it in 15 minutes. I like everything about American Home Shield except for the premium. I started with $60 a month. Now it’s going to $100, like it’s doubled. I’m an old customer. They should look at it and give some discount.

My experience with American Home Shield has been easy. I had a different kind of situation and they really helped me. They walked me through it and they didn't stop till it got resolved. I was really pleased. The last guy that came out was great. He got it working where it needed to be. But when I needed a plumber, American Home Shield only had one company to offer me. They need to have multiple people, just not that one place we can go for plumbing in my area. Other than that, my experience has been pleasing. So, I would recommend them.

I reported an issue with my water heater leaking on 11/29/20. On 12/1/20 American Home Shield's (AHS) contractor came out, spent less than 5 minutes looking at my water heater and told me it was leaking and would have to be replaced, said he had to request Auth, said he would send electronically before leaving, once authorized AHS would source a water heater from Lowe's or Home Depot and he would pick up and install, leak was currently minor so could use for the few days it would take. I called AHS later that day as I saw on their system it showed as Completed, Rep said it was marked complete because the Tech was out and he could see he submitted for auth and I should hear from the contractor to schedule replacement.

The technician from Air-Izona was really nice guy. His name was Shane. He put a part in the refrigerator, but that did not solve the problem. So he had to go back to American Home Shield and order a different part. They’re waiting for the part to come in now. I found that out by calling the Air-Izona refrigeration. But American Home Shield doesn't update that on their site. It just says, “Order is under review.” So they could be a little more informative than that. But overall, American Home Shield has been pretty satisfactory. We have one guy that didn't know what he was doing but that was on one out of eight claims that we had. Everybody else knew what they were doing. It is easy to submit claims, too.

There was a flux capacitor in our AC that needed to be replaced. Air Heaven came out and they were very timely, courteous and they knew what they were doing. American Home Shield was great. Now with this freezing rain that we've been having, I have to have someone come back out and check this other part of my air conditioner that's supposed to keep it from freezing. This time it's not keeping it on defrost mode so I have to turn my air conditioning unit off during the daytime. They said that if they were coming out for the same reason, it would already be paid for. So they just come out and do the service.

My heater claim went fine. They're very polite and it was a good experience.

The last service that I received was great and that was with Lakeshore Plumbing. They did what they said in the timing that they said they would do it. But I don't want the other one I had previous to that ever back in my house again. They were unprepared. They spent more time on the telephone texting and making personal calls. I had some extra fees that I needed to pay for reworking and nothing was reworked. It was the faucet in the sink in the kitchen and I ended up being the one to go get the part. But AHS is redeeming itself. I have a 20-year old house and everything decided to fall apart during covid. I had someone come out for the washer and dryer. Those were both fine. I had someone come out for electrical and that was fine as well. If I hadn't have had the last experience with Lakeshore and the one before with my dryer, I would have canceled my policy.

My experience with American Home Shield was fine. Our recent claim was for the furnace. It's fixed now. But it took five times for them to finally get it right. It was frustrating. We thought they were coming out to put the new control board on it. But they said they were coming out to look at it. I was like, “That's what that last person did. We were told we needed a new control board.” It didn't make any sense to us. But it has been working great ever since. With our pool claim experience, it was perfect. They came out one time, fixed it and it was done.

I called AHS for my cook top and the appliance repair guy was excellent. I like the phone call because I have a disability that makes the computer harder. The repair guy replaced the cook top and it looks great. I really like American Home Shield. This time, there was a difficulty with getting the appliances. I had to call back a couple of times and wait for a while. Whirlpool said they’d have it out by February 15th and it showed up the next day. FedEx just dropped it off outside of the house and was gone. So then I didn't want to open it because I didn't know if it was broken, since it was missing for so long and nobody could track it.

Elite 360 Repair, the contractor, had to order parts for my oven and my washing machine, and they came back. They also checked the oven to make sure that it was getting up to the proper temperature and it was making some noise. I feel comfortable that if there was a problem, I could call them back and they would remedy it. They were good to work with. I appreciated American Home Shield’s promptness and they were professional. I wouldn't use anybody else.

The refrigerator and the freezer were not cooling, and the contractor replaced some Freon. They also made sure everything was working properly so we had to monitor it to make sure it wasn't a compressor but it was just Freon and that seemed to take care of it. Everything is working great. I like American Home Shield’s response. I can call or go online and place any work order so it seems to work well.

My garbage disposal wasn't working. I did the claim on the internet and then they got right back to me and told me who would be coming and about what time. The tech came out and he was very pleasant. He introduced himself and got to work. He was done in about 15 minutes. Then he told me it was fixed and asked me if there was anything else and then he left. I'm very satisfied. I would recommend AHS highly.

My husband noticed the water heater pipe from the outside of the house was dripping. So we called American Home Shield on a Saturday morning and we got very lucky. The plumbing people came immediately after I called. They diagnosed the problem and turned the water heater off. Then they came back out that following Wednesday and replaced it.

I was having two clogged drains and Sancho Services went above and beyond. They were very cordial. They notified me when they were on their way out. They notified me about three times during the process and it's more than you can really ask for. It was great. The claims process is fine. It's very easy. I've had two different contractors here in the past month, and both of them have gone above and beyond each time. American Home Shield did everything on their end. But the cost point has increased over the years and it's a fine line of whether I use the service. When I first started using them, it was $35 but now, they're $100, and that's kind of steep.

I’ve been having problems since the first day of the month with the refrigerator, Sub-Zero, and still, nobody takes care of this matter. I’m having a lot of issues. I don’t know why they don’t take care of the job. When I make a call, it takes forever until someone comes and checks it and fixes the problem. I’m disappointed. When the first guy came, he couldn't do anything. The second guy came, he checked it. He said he's not working on this kind of Sub-Zero refrigerator. Then the third guy came, another request. He opened everything in a part and already lost some of the screws. He didn't call me back. I called him back after a few days. I said, “What happened?” Finally, he said, “The part is not available. We sent the information to American Home Shield and they're going to be in touch with you.”

I like the website of AHS. Every website is different, which makes it tough to use websites, but theirs is fairly smooth. Fewer options mean less places to worry about clicking. It was easy to see my claims. The tech that came for our claim recently was really nice and prompt. He said, "Any problems, just call me. I can work it out. We'll get you sorted. Don't worry about a thing." He was great. But when we opened a claim with AHS in October for our dishwasher, it took three different contractors and five months to get it fixed.

We had an emergency. It was on the weekend and after hours. A contractor came out when I really needed them. It was either them coming and doing the job or the house catching fire. They did a hell of a job.

My wife submits our claims with AHS and she always says it's fairly easy. One time, Metro Heating come out for the furnace. Then recently, they came out because my pipes were leaking. The technician we had was good. But I was waiting for them to call and they never did. Right now, I'm still waiting for my unit to be repaired.

I've recently dropped AHS. I highly recommend them but it sucks at the same time. Repairs were being done but the downfall that I had was with my AC unit. I don't know up until when they decide but there was one time they repaired my unit four or five times that year and replaced almost everything. It would have been cheaper to replace the unit.

I had a claim with AHS for the washer and everything went well. The tech came, looked at it, and ordered the part. Then he came back, fixed it, and now, it works much better than it did. He was also very friendly and he tried to keep distance, which was great, with the pandemic.

I loved how easy it was to submit a claim. I work fulltime and my washer was not washing. I dreaded doing the claim, but the rep made it very easy for me. The contractor was great as well. They had to order my part and they were very communicative with me. It took a couple of days for them to get the part, but the repair person called me and let me know that he was waiting for the part. As soon as he got it, he would come and fix it. When he fixed it, he did a great job. American Home Shield is doing a great job.

The American Home Shield site was easier to use than other websites. The plumbing repair that we had was fine.

There was an issue with the hot water in the bathtub and the tech who came out replaced an insert inside there. He did a great job and we all get hot water now. I submitted this claim online through American Home Shield and the process was easy. They gave me a time frame on when the tech would be out but the tech got to me sooner. All in all, it was an excellent experience and I had no problems at all.

Frog Pro Services was professional and they answered any questions I had. It took 24 hours to get someone out for my heater. So it was a cold 24 hours. Other than that, it was a great service. The heater is now doing what it's supposed to do with the repair being effective. The experience was fantastic.

Expert Pools was awesome. Our claim was for pool equipment. The skimmer basket, it was leaking, one of the PVC pipes. The technician came in here and fixed it right away. The technician was very professional.

The plumber came out here and he got it done. I got some other things going on as far as switching out my bath, so the one thing that if I could change it, I would, is for him to take pictures of what he did so that I could see the work that he did up underneath there. The drainage seems to be smooth, but I don't know if there are problems that's gonna be occurring in the future as a result of the work that he did. I don't have any images of what he did or how clean he was. Did he fix the slow drainage problem? Yes. Did he leave all the parts behind up underneath the crawlspace? I don't know because I haven't been up underneath here.

We submitted a claim to American Home Shield for our refrigerator. The ice maker had overflowed at 1:00 o'clock in the morning. It was pouring water and flooded that side of the kitchen. A tech came out and ended up having to replace the ice maker in the fridge. We did the claim online through our account. It was pretty easy. It was the second claim that we had to submit in the last three years since we've had the policy. Both times, it was very convenient. Bob was the one that came out previously for the other issue we had, and he is great. He is very pleasant, very fast, efficient, but explains everything very thoroughly. American Home Shield has been wonderful. Since we've gotten it, I've recommended the company to several people. A lot of people don't know what a home warranty is. I recommend the company every time and tell them we've had a wonderful experience. It's very affordable and that they should look into it.

American Home Shield only helped in the fact that they sent me out a plumber. I had a leak at my meter and it was on the outside of the home. But I didn't know that my service with American Home Shield didn't cover it, so I ended up having to pay out of pocket. I also had a leak inside my home or a blockage at one point in my hallway bathroom. The plumber felt bad that I was gonna get charged for the outside leak, so he snaked that line for me to make sure that it was clear all the way so I wouldn't have that problem in the future. He was awesome.

The tech was great. He had shoes on and he did everything. He also told me what I was doing wrong. Submitting a claim to AHS is easy. You sign in the website, you click on it, and they send somebody a few days later. But it's $70 a month, and then $75 when the contractor shows up. I love their service, but it's expensive. If you have family members or people around you, don't do it. It's a waste of money. So I wouldn't recommend it. But if you're someone like me who moved from California to here and don't know anyone, I'd recommend it.

The connection with American Home Shield was perfect. Everything they did was timely. But the outfit that they picked to deliver the microwave was abysmal. They should remove them from their list. The guys that brought out the microwave, looked at the opening, looked at the dimensions on the trim kit and said, "It won't fit. You need to call a handyman." So I puzzled over that. They left the old microwave. They didn't take the old one like they should have and they didn't install the new one like they should have.

My housekeeper said the repair man was very good. She spoke to him in Spanish, and she said he addressed all her questions, and he answered everything. The repairs were never done though. Both the icemaker and the dishwasher were left without being fixed. He said that he didn't see any problem with the dishwasher, which is not true because I've had problems with it since March of last year. I had to call back American Home Shield and tell them to open up the claim again and they're supposed to send a technician out again next Friday. Regarding the icemaker, they said they need to send a technician that deals with that brand, but as of today, I still haven't heard anything. I'm disappointed because I paid a $100 deductible and I would think someone would come in and repair it for me.

My recent claim with AHS was the heating system that was not operative. I had explained to the person that took the report that we had someone come out before. The person said, “It looked like it was intentionally broken.” But I don't know how intentional it can be when no one actually goes up there. He was great because at least this guy actually asked me to come and take a look at it.

The tech for my fridge claim had to get a part and then he came back to fix it. He was very professional. But, I'm still waiting for my icemaker to start making ice. I'm going to contact him to see what he can do.

My son's bathroom was clogged and backing up. There was also an issue with a toilet running all the time. I called American Home Shield's 1-800 number and filed a claim. The process was easy and they said that the contractor would contact me within 24 hours. But then, they called me within two hours and the tech who came out was a great kid. He fixed the problems and did a great job.

The first time I called American Home Shield, I was having trouble. It was quite a while before I could get anybody to get in here to help. But otherwise, it's fixed and the technician that they send is a good guy. He has been out here a couple of times now. He's very good. This last time, he was here the next day. I had repeated issues with that heater. But the technician has gotten the control panel issue repaired where it's gonna work now. American Home Shield is helpful and they take care of the problems that I have. Shortly after we moved in, the air conditioner stopped. It was the same unit but it was a completely different issue and American Home Shield had it fixed.

The first technician told us that there was a piece of equipment that went out, which was why the heating and cooling didn’t seem to work. Then, the second technician came out and advised us the part that the first technician indicated went out actually did not. There was a hole within the unit that caused the freon to leak out. So, the second technician went ahead and fixed the hole and it's been working since. We haven't had any issues. Submitting a claim to American Home Shield is fast and simple. If I have any questions, the representatives are knowledgeable to give me answers. Coverage upfront will be very helpful for people to be aware of when considering a home warranty but within the website, it provides a detailed terminology of what exactly American Home Shield is going to cover and what they're not. So for the most part, all the information is right there for you.

My dishwasher wouldn’t let the water out. The water was sitting there and it was stinking. I was told that when I ran the garbage disposal, that was why the water was gonna sit over there. It was pretty easy when I called American Home Shield to file the claim and then Good Guys Home Repair was here the next day. They were good.

Everything was great with my recent experience with American Home Shield.

The electrical motor up the top of the garage door wasn't working properly. Doing the claim to American Home Shield was easy. They sent Edelen Door & Window. The tech was very professional. His mask mask on, 6ft was kept, and he described everything that he was doing. Every time we opened the garage door, we thought it was gonna fall on our car. So, the repair gave us peace of mind.

I called in my claim in the morning and the tech was there by the afternoon. I was very pleasantly surprised. American Home Shield was great. When the tech came, he got up in the attic and did what he had to do. He got it done and we had heat. He was very good and efficient. So I was pleased. I didn't have to lift a finger. He was good about communicating to me what he did and what he found. But I've had a much worse experience when I had a claim for my garbage disposal. When the plumber came, he said, “Oh, we can't work on it. You don't have a GFCI outlet,” which is the little plug. He didn't even wanna look at it. He said, “First, you gotta hire an electrician, and then, I'll come and look at it.” But my house is 50 years old and they didn't have GFCIs back then. I had already paid my $75 call fee so I felt like he just showed up, got his $75, and left. He didn't do anything. I was really disappointed by that.

I started a bit rocky with the Sirius AC Company for my AC unit. The initial claim was cancelled and eventually, it was reinstated but it took a couple of extra days to get them back out here. Since then, the service has been very fine and I haven’t had any hiccups. For my plumbing issue, I put the claim in on a Friday afternoon. The woman from the company called within a few hours and had it set up for first thing Monday morning. The guy showed up on time and wore a mask throughout even though I offered that it was fine if he didn't want to wear one in the house. He had the thing fixed within about 45 minutes and he signed off on it. He was great.

We had to get a hot water heater. I called in to make a claim with AHS and the process was easy. Then, the techs came out. They were very good and they knew what they were doing.

We were not getting any air. First, the air conditioning ran continuously, and then it would stop and not run. We submitted the claim to American Home Shield, and then they transferred me over to someone who would do it, the Arctic place. They contacted me and said they would be there at such a time. I waited until they came and they did. The tech told me exactly what was done and how he did it. He explained to me what to look for in the future if the same thing came up again. So, not only did he explain the problem, he told me how to prevent it, which was nice. He was professional. I'm very pleased.

My outside unit was not shutting off. The young man that came to rectify the problem changed out something in it and it’s working fine right now. He was well- experienced. AHS sent somebody else here before to rectify the same thing and it wasn't rectified.

My washer was broken. Sears came and fixed it. The technicians were really good. I have another claim for my oven. I had to send it in and the technicians came back to work on that. They're not finished with that yet. The technician said it'd take two to three weeks. It's just been last week so we're still looking probably another week or two. He's waiting on the parts. Other than that, everything's great.

My recent experience with American Home Shield was awesome and the claim process was easy. ACT Appliances was phenomenal and their guy was so nice. However, I called American Home Shield in the past for my garage and their customer service was a nightmare. If there was another company in my area, I would have chosen them.

My recent claim for AHS was my furnace that was up in the attic. Precision Appliance came out and determined that I needed a new furnace. The guy who was doing it did a great job. Really professional. I enjoyed talking with him. They're coming out this Thursday to replace it. The lady that I called at American Home Shield was very helpful. She was very informative as to why I had to pay so much money. The experience was great. I'm very happy. I've had an AC replaced, electrical work, washer and my stove. I've had so much stuff done with AHS and every time, it was a great experience.

A couple of years ago, I don't think the contractors American Home Shield was employing were suitable, but of late, they've got better contractors that are very responsive. I have a combination air conditioning-heater unit, and the heater unit went out. The contractor called me then they came over promptly, repaired the unit nicely, and were on their way. They did a nice job. Our interactions were excellent too.

Our AC was shutting on and off. We filed a claim for it and it's been a while. We’ve had the same technician come out a couple of times. First, there was some kind of circuit board. And then the technician wanted to verify something with the senior technician. There is supposed to be another technician but we had a snowstorm. Supposedly, they're coming out on the 19th. We’re still waiting for them. That aside, American Home Shield had done great before. Given the conditions, they’re doing fine.

American Home Shield made me believe that when I signed up with them, any water heater issues were covered up to $3,000 in repairs and they only covered $400 of replacing my water heater that needed to be replaced. The total cost out of pocket for me was $1,100. It was terrible. It cost me 59 a month to have American Home Shield's service. It cost me $100 to have someone come out. I was under the understanding that it was $75 for any claim fee to come out and do a repair or look into it and they were to give me a recording of me agreeing to a $100 deductible. But they have never done that.

The back panel had frozen on the refrigerator. The tech was pretty nice and knowledgeable about what was going on. Even though he did have to come back a second time to resolve the issue, we finally got it resolved. It's not leaking in the fridge anymore.

American Home Shield is a shady business at best and I'll explain why they are. They make themselves look like an insurance company, but they absolutely aren't. They are a broker. And they work it so the contractors they higher out pass the cost back on to you. They do this through having the contract not cover certain things so that the contractors can charge you extra for stuff (so that it's worth it for the contractor to take the job).

I love American Home Shield. My husband and I were with them for about 12 years, and their prices kept going up. My premium kept going up. I'm like, “There's got to be something else we can do with this.” I started looking around for another company. I finally found one. So, I went with them. You pay them the first month. You gotta wait 30 days before you can even do anything about it. So, I contacted them about my dishwasher, and the only thing they do is give you what they think your appliance is worth. So, I went back to American Home Shield. Then, I waited another 30 days to get my policy activated again and wish I had never left.

American Home Shield was great. The contractor that did the heating repair was wonderful.

Turner Electrical did a good job. Everything about them was good. Everything has been good with American Home Shield as well.

The techs from Wiley Electric were pretty good and professional. Overall, I haven’t had any problem with any of contractors, so all has been all right except for that one plumbing man that I had two years ago.

The most recent claim was to get my water heater replaced. A plumber came by earlier in the year to fix a leak. He said it would eventually start leaking and explode all over the place then I'd have to get the whole thing replaced because it's 25 years old. The most recent plumber that came out did a really good job at getting it all put together. The only thing that he has not sent me yet is the invoice so that I can give it to my homeowners insurance. I called him last week on it and he said he was gonna send it over but I still have not received it.

I do like American Home Shield. I just don't like when the call goes over to another country. You connect with a representative but the representative that we get is not good. The communication is not good. Getting them to understand certain things is where my frustration comes. It's hard for me. Also, they need to get more organized when we call and have questions. They need to take good notations so when we call, another rep can get out there and see what's going on. I have a couple of them I just hung up on 'cause I couldn't take it.

Recently, my dishwasher was not cleaning the dishes. The tech tested it and he got in touch with American Home Shield because he told me that it needed a motor. Everything's been fine when I submit a claim with AHS till the virus struck. So everything changed then. Now, things are taking a little bit longer. But I'm not blaming it on American Home Shield. It’s just the situation with the world. I'm satisfied with AHS.

The outlets in the bathrooms were not working. The electrician messed with the reset button and showed me the different reset buttons throughout the house, what they’re connected to, and what to do in the future if that happens again. He was very professional and clean. It went well. American Home Shield is worth it.

American Home Shield has been okay. But sometimes they're very lazy. I've called them last week and I'm still waiting on their call. They never called me back on my problem. It’s better if they promise something like when they will call me. So they should call on time, yes or no. Of course, sometimes, it's a no. But they should be in touch with their clients and have better communication. But I’ll tell other people that so far, I found American Home Shield to be good. I've had experience with a few other home warranties in New York and American Home Shield is a lot better than them.

Pipe Down Services came out and he checked everything. He kept flushing the toilet over and over again. Just where it goes up before it goes back down there, it must have been clogged there 'cause he flushed it about five times. Then after that, it cleared. He flushed it about six more times and there was no problem. We haven't had a problem since. He was friendly, on time and professional.

The AHS website was simple and easy to use, but it took a few days for the repair guy to get out here. He gave me a lesson on water heaters. We didn't have enough hot water on the side of the house and I thought my water heater was going out, but it wasn't. Right now, we're in freezing temperatures, so we're lucky to have some water. In this city right now, everything is frozen and we just have a trickle of water.

The ice maker would not shut off and the entire freezer was freezing up because of it. Submitting the online claim was easy but the initial contractor that American Home Shield assigned was horrible. They said it was too far and they just flat told me that they wouldn't come out and do anything. So I reported that and American Home Shield gave me to Bob Young and we got the problem handled.

I had a claim for the thermostat. That was fine. The guy came out, looked at it, and everything seems to be working properly. But I'm not happy with American Home Shield, especially with the plumbing issue. I had problems getting the guy to come in, because he told me that there was an appointment on the 17th. But no one called me to tell me there was an appointment. So, it went by when nobody came over.

When I tried to make an appointment online with AHS, it didn't work. I've had to call AHS the last two times because they've indicated to me that the website is not acting appropriately, which was very upsetting. Because I normally just go and log into my account and make the appointment that way. Going online is easier. It's more time-consuming to make a phone call when you have to wait on hold, and then you have to ask all these verifiable questions and go through all that.

We recently had an issue with the water tank. One side of the faucet was coming out lukewarm. It wasn’t the proper balance. Part of the assumption was that we hadn't used the water a lot since we've been in the house. The guy who came gave some information about the water tank that was useful, then he adjusted the temperature. The water came out really hot while one side was on. We adjusted it back down and then the temperature was correct. He was professional, knowledgeable, and courteous. I couldn’t have asked for better customer service.

I hired a plumber through American Home Shield and had a good experience. I submitted the claim one day and two days later, the plumber got out to my location. He was able to identify the problem right away and told us what he could do about it. I even discussed another issue I had with him and he told me how that could be rectified also.

When ATR first came out on January 28th, the thermostat upstairs went totally blank and there was no power going through it. There was a low voltage fuse blown. They fixed the fuse and replaced the thermostat. Everything is working fine. On February 3rd, I noticed the thermostat was blank again. So the same thing happened again and ATR came back on February 6th. They said they replaced a low voltage wire and the same fuse again for blowing.

The ice maker wasn't working. It was just pouring water in the refrigerator. The contractor took about a week to come and they were able to fix it. American Home Shield is a lot better than the other company I used to have, so I'm happy with them.

JJ’s Fire and Ice came out, figured out what was wrong with the heater and fixed it the next day. Everything went swimmingly. The tech was courteous, efficient and very nice. AHS is a good company because even if there are hiccups and headaches, they seem to want to make it right.

We had a dryer company come out and they inspected the dryer but they said it was not the problem. They said it was the electrical. So we had to have an electrician come out. He determined that it was the outlet, so he replaced it. It has worked fine since. We had a pretty good experience with this claim. American Home Shield was pretty on top of it.

My recent claim with AHS was for a malfunctioning ice maker. The techs came in and were able to fix it. As far as American Home Shield, we do everything through an automated system. But then, when I need to talk to somebody, it's very difficult to get through their system to get somebody online.

The ice maker on our refrigerator was not working and our claim for it worked out okay. A technician came out within a few days and he had to order a part. It took a while to get the part. But that's the way it is. The days of somebody actually coming with the right part are long gone. The technician came back a week later and installed the new part. Everything went as it was supposed to and the experience was good.