American Home Shield Reviews

We've had American Home Shield since the fall of 2017 and they're the best out of the two that are available in Oklahoma. With the history of the plumber coming out related to the same issue, and that couldn’t be replaced, the $75 adds up when calling over and over again. We had an issue with the toilet and some socket issues related to the sink in the bathtub. Then our garbage disposal was always stopping and something would get clogged up. The plumber came and repaired those. He also found what was clogging up the garbage disposal. Everything is working okay now.

Our home is older and there have been several things that have not been covered. If the pipe is six inches outside of the foundation, American Home Shield doesn't cover it. Stuff like that is irritating and it makes me want to chunk it.

One of the burners of our cooktop wasn't igniting properly. I submitted a request online for someone to take a look at it. The website of AHS was easy. They sent an email to let me know that it had been assigned, and then to let me know what company they had assigned it to. Then the individual company sent a text to say, “The technician is on their way.”

American Home Shield is worth trying. My mom has the policy because I recommended them to my family. But there isn’t a local rep that does air conditioning work for AHS and the contractor was from the Dallas Fort Worth Metroplex. This is the second time they've come to my house and in both times, they've been very fast, efficient, explained what they were doing, very professional and easy to deal with. The scheduling was just the problem for me. I didn’t like that you couldn’t schedule them. I called them and at first, they were giving me a window. But then, they said that they don't do that with preventative. Also, they didn't do the preventative on the day that I wanted. They said the day that they would come and that the guy would call me when he was on his way. So there was no window of time and I had to be available the entire day. I got a 10-minute heads-up that he was on his way.

I had an issue with my furnace. The first time a tech came out, he thought that it was working okay because it was running then. I tried to explain that the furnace wasn't running okay. I had to call American Home Shield back to have the call re-entered so I didn't get charged again. A tech came out the next day and it ended up that the blower motor needed to be replaced. The first tech didn't check that. The second tech fixed that and the furnace worked relatively well.

My wife had American Home Shield before with a previous home she owned, and after we closed on our home, we got their service. I signed up for another home warranty company, had an issue and could never get them to come out. They would schedule appointments and never show up and I couldn't get them to answer. On the other hand, American Home Shield has been great. On our recent claim, the top bracket on our washing machine broke, so the top would not shut correctly. The repair people had to replace the glass top and the hardware that helped close that top.

The heat was not working. The guy changed a pump and then it wasn't working and he came back. I raised the request again and then he came back and identified that there is one more pump that he needed to fix, the inlet pump. He fixed it for the better and the heat is working fine. AHS is very straightforward. I do a quick call or I can even do online request submission. The moment I do it, I get a contractor assigned to that request. Then, I immediately call them, and they prioritize my claim.

There was a dishwasher in one of our properties that wasn't working correctly. A contractor came out, diagnosed it and realized it was a panelboard that needed to be repaired. The part was ordered then they came back and replaced it. It was completed in a six-day time frame. American Home Shield has upped their game a lot. They used to be tough to deal with. There were a lot of frustrations but they've changed a lot of their procedures. Online, you can identify the problem and they follow up with you. They have a program that lets you know that they've put a contractor on the claim and they give you contact information. They'll tell you through that app that they're on the way and are even giving you updates. At this point, that I would recommend American Home Shield. However, I am a little concerned that all of a sudden their prices are escalating as far as the monthly payment. I'm also a little concerned that they're gonna start moving around some of the stuff that they're covering and putting limitations on it.

There was a mix-up in my light switches and it was quite easy submitting the claim to American Home Shield. The repair guy straightened it out and it’s working fine now.

The heater upstairs didn't come on and when the service guy came out, he found a loose wire. He connected it and it was fixed. An issue that I have though is that I initiated another service call with American Home Shield and then, I cancelled it with the provider. They keep telling me that I owe them $75 for the service call but there was no service call. I tried to reach out to customer service and they sent me another email so I sent an email back saying that there was no service call with me.

The plumber was very nice, professional, and I was happy with him. We had a leak under the sink in one of my bathrooms, and he fixed the leak and put a new faucet on. I had him out on something else, too. In the kitchen, he also put a new faucet on. There was a leak and the major problem there was the sprayer on the sink was not working. He fixed that. I've had American Home Shield for a while, and there are some vendors I've been happier with than others that have come out, but I've been satisfied.

I had a leak and the contractor fixed it. I've had three plumbing calls and it's been the same repair guy. He’s great. I love American Home Shield and how everything works. The customer service is excellent. I’m at work all the time and I don’t have time to fix things. So, I call and have the repair guys come. They can come in when my kids are there and knock it out then leave. It takes a load off my back.

The spring attachment on my kitchen sink was leaking. So, I asked him to come out and he replaced that. He also unclogged the drain, so I got better water usage out of it, which was nice. I’ve had a checkup on my utilities here, a checkup on my furnace, and had this repair done. And it has all been easy. It’s very simple to put in a claim. They previously deduct $100 from your checking account, and the guy comes out and does whatever it takes. I’m pleased with it. I would recommend American Home Shield highly. They cover much more stuff and it’s affordable.

My dryer quit working on a Saturday morning and it was Monday before somebody contacted me. The contractor didn’t come out until Thursday of that week and then, they said that they would have the part the following Monday. They did call me on Monday but that was the week of Thanksgiving, and they didn't have an open appointment to come to my house until the week after. But I was 100% satisfied. The gentleman who came out was super nice, answered all my questions and explained everything that I needed explained. Even if I hadn't gone through American Home Shield, I would still use them. The repair made it a whole lot easier to do laundry in your own home than it is to have to cart it off to the laundromat or your friend's house.

You can't beat the service of American Home Shield. It covers all your maintenance problems in your house. I've had it before when I was in my other house and again this time. I used their service when the sump pump was stopped up and techs were able to fix that right away. I just had this last time where technicians couldn't come out for a week and I needed them to come out before that. American Home Shield found another vendor that could come out the next day. They had to call a vendor from 35 miles away but the vendor didn't have any problems.

I ordered the platinum level home warranty program. It said it included a furnace tune-up so I purchased it. I called American Home Shield, they gave me a number and said to call another company. I called the other company and they said they don't do oil furnace tune-ups. I'd like American Home Shield to clarify what type of furnace tune-up is included. If it's only gas and electric furnace then it should say that. 50% of furnaces are oil furnaces so if they're gonna exclude a large segment of furnace owners, they should specify that. I shouldn't have to read the fine print or find out through multiple phone calls that an oil furnace isn't included.

When I bought American Home Shield two years ago, I was told that it covered all of my plumbing, all of my appliances, my water heater, my water softener and my washer and dryer. The first thing that went out was my water softener. I called to see if I could get a repairman out here and the rep from AHS said that they don't cover water softeners. They never have and never will. I told the rep that the girl on the phone told me that they did. The rep said that the girl wouldn't have told me that. I said that when I called and registered for this, I picked the highest plan and she told me it was covered. The rep said they would have to check that out. I asked if the calls are recorded and the rep said that they are. I told the rep to pull the recording and gave the day that I signed up and talked to the girl. The rep said they would pull the recording and they would get back to me.

I was having trouble with my foyer light switch. You could flip it but it wouldn't flip the switch on at all. Technicians were able to come in and they replaced the electric circuit to where you flip the light switch. They said it wasn't a really big fix so I got lucky. But they were confident in what they did and they knocked it out in 15 minutes.

The blower wouldn't work. The furnace would come on but it wasn't receiving the signal to turn the blower on to circulate the heat. May Heating and Air came out and the issue ended up being a circuit board. They ordered it, came back, and fit it in and it was perfect.

Everything was fine with my claim. Having a warranty has its ups and downs. I don't really call that often if I need something fixed and I'm paying $60 per month. Then I have to pay an additional $100 every time. I don't know why I have to pay this extra money but it’s the rule. Also, I have to wait a long time to get appointments. There's also a breakdown in the language with customer service. They have a lot of foreigners and they don't understand what I'm saying.

You just go online to file claims. If it's an appliance, it's easy, because American Home Shield immediately gets you an appointment within the next couple of weeks. The contractor found one little issue, but they were able to fix it right there on the spot, which was nice. Everything went well. AHS actually fixes things and doesn't find excuses. We've been happy.

Our claim was for our heating vent that wasn't working. American Home Shield was nice about the appointments. And the gentleman that came to fix the heating vent showed and explained to me what was going on and how he fixed it. We're much warmer now. I told him some other company wanted to charge us $600 for a new furnace. And he told me, "No. This furnace is actually pretty new still. I don't know why they would charge you guys this much." I told him about the company that we have and he said, "Yeah, AHS has always there to help out. I wouldn't understand why they would charge you guys that much for a new furnace." The whole company is a good company. We've been with AHS for a year or so, and so far, they have never let us down.

Sometimes I have a little problem trying to get in. But when I call, everybody is very helpful. So, I'm satisfied. My claim was for a gas dryer. It was a gas valve that had to be replaced. The contractor He came out and got right on it. He ran the tests and everything he had to do, told me the problem and ordered the part. He said, "When the part comes, I'm gonna come back and put it on for you." And he kept his word. He was right down on time. So, I was satisfied with the work and everything that was done.

The tech we had said we had issues with the door of our microwave. The door couldn't be replaced, which was what needed to be done because the product hadn't been made for a number of years and there were no replacement parts to replace the unit. I've been through this process of replacement three times with American Home Shield in the last six months with three different appliances. This one with the microwave took a little longer because Thanksgiving got in the way. It took a while for GE to write up a report stating that the appliance needed to be replaced because parts were are no longer made and that took a little while to get. Once we got that, everything went along pretty smoothly.

The unit was coming on, but there was no actual heat coming out. The contractor had to come out twice. The second time they came out, they addressed it by replacing one of the control panels. So far, it's been working fine.

The button to push my microwave open was broken. The contractor got a part and repaired it. The only complaint I would have was they made the appointment a couple of weeks out but I got the part real quickly. I should have called to see if they could come sooner to fix it.

In my recent claim, ThermaTek came out first thing in the morning the next day. The problem is whatever is going on with my system appears to be sporadic and if it's not doing it when the guy is there, he can't diagnose what it's doing if he can't see it. He tried everything that he possibly could to try to figure out what keeps happening. He came out one time before and then a week later, it started doing it. Then the day he came out, it stopped. But then it's the best company that American Home Shield has ever sent to my home for a warranty problem.

I called American Home Shield and the contractor came out and fixed the washing machine fabric softener pump. My husband said the tech was a good guy. I got a bunch of warranties on a lot of my appliances and indoor things. And the deductible is reasonable per month.

They replaced my complete system but I got so unhappy because it wound up costing 1,500 bucks out of my pocket. I felt like that the people that they sent out really took advantage of me because I've never had to pay a dime in years past to have anything done like that except for my deductible. Also, it was a lot of money for what they did. I won't have that contractor come out to my house again. And it took American Home Shield forever to get this air conditioner thing settled. I pay for the service and when I call, I expect them to respond. Then, when I call, I never talk to the same person twice and I got to go through the whole thing again with the new rep. They could assign a person to an account and then the customer can speak to that person and they can follow through. The air conditioning claim kind of threw me for a loop but other than that, AHS has been pretty good over the years.

The contractors are very pleasant. I'm the one that deals with everybody, and they're very knowledgeable. They give me feedback when they have to come in and take care of whatever needs to be done. From my experience, I have not had any negativity since we've had this service. I've had a refrigerator repaired and we recently had a hot water tank replaced. It was old and leaking water. When the plumber came out and looked at it, he said, "You need a hot water tank." American Home Shield also had someone work on my air conditioning unit several times, but eventually, we had to come out of pocket for the unit. Other than that, the home warranty has been very beneficial.

I'm very satisfied with AHS and I never had an issue with them as far as taking care of my house. They are really reliable and as soon as I try getting contact with them, they call back.

The other company was trying to get one over on us. The tech said we needed this piece and it was $900. We had somebody out who usually does the furnace and the tech said that there was nothing wrong with it at all. They just cleaned it out and it was good to go. Everything with American Home Shield is great and I have no qualms with them at all. The service with them saves me a lot of money. I also had a plumber come out when my sink was leaking and he was in and out in no time.

American Home Shield is worth it though I do sometimes wonder whether the annual cost plus the $75 per time is worth it as against simply calling a vendor at the time even though they may charge $125. We're not doing a claim that often during the year, so that's the only issue. There was an issue some time ago that had to do with the oven, and the contractor with AHS took three or four days to come out. They had to order a gasket, and that was a good two weeks later before they had it. But that was the only problem. Recently, a garbage disposal failed and that was replaced.

With American Home Shield, you’re on the phone a long time, in trying to get through to someone and make the claim and talk to someone. The ice dispenser in my refrigerator downstairs was not working as well as the the ice maker in my refrigerator upstairs. The tech put a new ice maker in or a new board. He was very good. But now, my refrigerator is not working up here. So, I put a call in to the manager.

Submitting a claim is easy but there are delays right now that don’t have to do with the company itself as far as getting someone out there and getting a replacement. Our dishwasher started leaking from underneath and we started a claim with American Home Shield. Then, someone came out from a different company to check it and recommended a replacement because the plastic had melted over the years. So, there wasn't anything they could do to repair it.

We had one issue with the last contractor for our garden Jacuzzi tub. We gave them a couple of weeks to fix the problem, but we kept on getting excuses. So, we called American Home Shield and they sent somebody out immediately. So, it worked. The next tech was in and out, and fixed the problem with no hesitation. It was great. In the summer time, we had a leak in the ceiling upstairs and I called AHS. I was told from one of the contractors to cut off my air because we didn't want to do any more damage not knowing what was going on. But it was hot in the house, so I couldn't. Somebody was out as soon as they could and it was not even five minutes that the problem was fixed.

There was an issue with the heating element of our water heater. Technicians were real quick about getting out here. The first time they tried to fix it, it wasn't corrected. I redid the claim on it and they called then they came out the next day. They fixed it and they were really quick about it. They were real nice. American Home Shield is really great and I love them. Both my mom and I have had the warranty for almost two years and I won't cancel either one of them. If it weren’t for American Home Shield, we probably couldn't afford a lot of the stuff that’s been happening. Get the home warranty because it's worth it.

AHS is good when we need them. We also like the service providers that come by, too. It goes well for us. Recently, in the master bedroom, the heating wouldn't blow. The tech was able to resolve the problem and was able to fix it right then. AHS has been good for us. We definitely had savings on not having to purchase a whole new heating or AC because we've had the service and they were able to make it a repair, where if it was just us on our own, we would do what they say, which was change out the whole thing.

These fools have sent 7 contractors to fix my hot water heater and boiler. All but 1 don't work on these items and have been assigned multiple times. All I get are excuses, they won't let you speak to a supervisor or anyone in authority. I have had to call and ask for a renewal contract 26 years in a row. They are withdrawing the payments from my credit card and providing no service. If you go to their website all the reviews are positive and none of the phone numbers work!

You won't know if you have a good insurance company or bad unless you open a claim. I had 3 claims and none of them was covered. Requested my money back. Hopefully, they will return my money. I don't know about other companies, but I wouldn't use this one in a near future.

When I contact American Home Shield, I could get someone out within a day or two. And it has always been reputable companies. I've never felt I've been taken advantage of and it has been a good process so far. When I had problems with my furnace, American Home Shield had someone come out and find out what was going on with the furnace. Once it was inspected, at first they told me that if it was anything major, they would contact the company and let me know pricing for whatever placements needed to be put in the house. But they found that it was something that they could fix on the spot. So they fixed it and they were done within 30 minutes. It went smoothly.

The furnace was having that smell which means the burning gas was sprayed all over the house through the ducts, and I filed a claim with American Home Shield. After a week, the guy came and checked the furnace. I switched it off because I was scared about it and he said that it was a good thing that I did because it’s dangerous. When he opened the unit, he smelled it straight away and he said that it was beyond repair and that he couldn’t do anything because the element was leaking. He said he would need to replace it. I called AHS and I said that I didn’t want this Jbeale Mechanical because I have my own guy who did the entire house and I want him to take care of that. I told AHS to cash me out and they did.

American Home Shield's service has been a little bit better this year. But in the past, I've hated it. I had problems in getting someone to come out, being on hold for hours and hours, getting parts, and changing technicians. But recently, I had an issue with the microwave and when I filed a claim, the process was good. Then, the tech who came out was great. He was prompt and he fixed the issue.

Our dryer stopped heating up and a contractor came out and replaced a part. Another part was needed and within a couple of business days, they received the part. They came out and completed the project. They were very courteous and knowledgeable of what they were doing. We've used American Home Shield a couple of times before too and it's been satisfying. Whenever I placed a claim, American Home Shield responded in a timely manner. There is a benefit to having the home warranty. There's a copay for a contractor to come out but it's reasonably good.

Once the service provider comes out, it's fine. But it's been really tough on the customer because nobody seems to come back and tell me what is going on. The issue is whatever the part is. I had an air conditioner in the summertime that needed a part. It was a condenser. American Home Shield said it would be here in a week. They should be honest with the customer and say, “Hey, it's not going to be for months because of COVID.” But they never said that. They were telling me it was coming. I was hassling the contractor thinking they just didn't want to come out. It's the communication at a loss with American Home Shield and that’s what I've experienced on more than one occasion. It's terrible. I also tried to get an email because I referred them, but it never went through. It was a referral program but everybody passed the buck on it.

I had claims for the dryer and washer, and for plumbing. I put the claims in online and AHS assigned somebody very quickly. The people who came out were very competent and knowledgeable, and it was fixed fairly soon after I put the claim in. Shawn was one of the young men who worked on the dryer and the washer and I was very impressed with his professional approach and knowledge. He was very business-like and I was pleased with him. Last year, I had some major issues with American Home Shield when the air conditioner broke. It took them four weeks to fix it. So, that was a very long time. But this year has been a much better experience and I have positive feelings.

American Home Shield is an excellent option. It definitely helped cover the issue with the garage door. I called them and they said it was covered under the extended policy we got. The rep was excellent. He explained my options, what was going on, and what could be done. I had an email as soon as we hung up saying that they were scheduling somebody. About an hour after that, they had the date and time put into place. The fellow got there when he said he was going to in the time window. He was very courteous, quick and really explained everything he was doing and needed to do. It turned out to be a broken spring. He fixed that up and it looks good as new now. He also gave me a few options as far as if I wanna take action early for any other little things that he saw there.

I live alone and I’m a senior. As soon as I have a problem, I call American Home Shield. The technicians who have come out have been pleasant and professional. They wore the little booties which means a lot because I have carpeting. A technician came out for an electrical issue I had. He immediately diagnosed the problem and corrected it. It was something that I could have corrected myself. He showed me two or three times what to do if the issue comes up again. There are some companies that say, “We have your number. We can call you back.” That could be an improvement on American Home Shield. Other than that, the home warranty is worthwhile.

No heat was coming out of the unit. The tech came in here. He did something down there with the switch, and he got it running within the hour. So, the problem was resolved quickly. On the other hand, it took a while for someone to get out here for the plumbing issue. American Home Shield told me that it took a while because they couldn't find a vendor in my area. So, that was a bit frustrating. Other than that, the problems have been resolved. I've had a good overall experience at this point.

The AC just stopped working and there was no cooling. The technician came out immediately to assess the problem, but there was a very long delay in getting the part. Overall, having a home warranty is a big relief that I don't have to worry about an unexpected repair on an appliance. I would recommend American Home Shield and tell people that they’ll have a lot of peace of mind with it. I'm perfectly satisfied.

I called and told American Home Shield that I had a problem with the dishwasher. They gave me a number and I called the contractor. We set up an appointment and they came and fixed it or thought they had. I tried to get ahold of them to let them know that it leaked again but couldn't reach them so I called American Home Shield. American Home Shield called them and they came back and ran through everything. They found the problem and fixed it, and we haven't had any trouble since. They're really nice folks. I'd have them back any time. I had a lot of trouble with American Home Shield last year. I never could talk to Americans. The call would go overseas and they had it screwed up. I said I no longer wanted to be part of American Home Shield. I like to do business with American people. I came back six months ago and this time, talking with the American folks works good.

I had a leak in the yard coming off of a grinder pump. It was a small leak. It was five minutes to submit the claim. The tech was there within two days. When he came out, the pump was not attached to the house so it was not covered by the warranty. But he dug it out, went a little above and beyond, and showed me what I would need to do to get it fixed. I have always been very pleased with the techs. The warranty is a lot easier to have. Just call and let American Home Shield pick the people that are coming. It takes the administrative burden off of it.

When submitting a claim over the internet, sometimes the system doesn't give enough information and it doesn't have the stuff needed to explain the situation. It kind of shuts me down and I can't move forward. The first time I filed a claim, I had to call because the problem that I was having wasn't listed on the internet. Also, I sometimes wish I could choose some of the people that would come out because I know some over others. Here in my town, I know which companies have a good reputation and I know some of these contractors that get contracted out are gonna do the bare minimum to get their money.

All the warranty companies are really insurance companies. I've tried different ones, so I have a lot of experience with them. They love to collect money, but they don't like to pay. They're the best of the worst. I was very impressed with the tech. He called and tried to work with me, but I had already committed to my own guy once I understood what was wrong with the unit. It needed service and I didn't want to fight with American Home Shield over servicing. So, I just took care of it myself.

I like American Home Shield for the most part but when COVID started, it was hard getting vendors out. But it has picked back up and now it’s back to normal. Most recently, Appliance Solution was sent out and it was very good with them.

I had issues with my washing machine and my dishwasher. A tech with Optimum Appliance came out and addressed both of them and thought that he had fixed them. But whatever he did didn't work. I had this tech before and he was always super professional and very pleasant. I was really surprised when I couldn't reach him again. I tried multiple times and American Home Shield tried multiple times as well. He has not responded at all and this has been going on for two and a half weeks.

When Appliance Solution came out and fixed my stove, they were perfect. However, I had an issue with them when their worker that came out to my house lied on me and told his boss, I assume, that I rescheduled for them to come back to put my microwave in. I waited 12 hours for them to come. I talked to the owner, and he told me that he told his worker not to come to my house because of the weather condition. I was thrown off because I work in customer service. I said, “Well, wouldn't it be your duty to call me to let me know that you guys are not coming, and not send me a text message to reschedule another week?”

Our washer was making a noise and I had to have the techs come out. They fixed the washing machine and my claim was handled fairly quickly in a very professional manner. In the past, AHS also helped us with the dishwasher, furnace and pool pump. Most of the techs have always been very professional and pretty much, once you schedule a service, they're timely providing that service. But I would prefer that AHS have several options of vendors that you could select from. Historically, we've had some that we've used for other issues and we were satisfied with them. However, they're not always available.

The garbage disposal stopped working and Shields Plumbing came out. The repair done was good and I haven't had issues since. My only gripe with AHS is when I first started, it was like 50 bucks for a service charge and now, it's a 100. They need to look at that service charge.

American Home Shield's process is very user-friendly. They are very quick and responsive. I enjoy having their service. The stove was so old that the contractor couldn't repair it. American Home Shield had to replace it. It took a while to order the stove because it was on backorder due to covid. But once we got it, it was within days that the stove was installed. We called the contractor and let them know when it was delivered. It was right around the holidays and they came right after the holidays and installed it.

The garbage disposal was old and there was a hole on it. The tech replaced the unit and the brand-new one is working the way it’s supposed to. The experience with American Home Shield was professional and prompt.

Eagles HVAC Service was able to diagnose the problem and do the repair. At first, they thought it was something else. Then, they came back and checked it, and it turned out to be the motor. The technician was very good, competent and thorough. He checked out the entire system. The warranty saves me some money sometimes as far as the repairs are concerned and it's easy to order. I go right online and click the issue and they find a company and send them out. Everything is good with American Home Shield.

Called American Home Shield regarding appliance/item covered under warranty. Service personnel could not replicate issue. Appliance/item works and doesn't work at times with loud noises. Paid $100 for service call and nothing was repaired. Vendor was at my home for about 5 minutes, and seemed like they could not leave any faster. Asked for refund. None provided. Cancelled warranty policy with American Home Shield. Long time customer who paid lots of money. Had only used service once before.

I am a Realtor and I have used American Home Shield and have no complaints. I even have it on my own house. Craig has been wonderful. If somebody has a problem and it's not getting taken care of, I can call Craig and he's on it immediately.

A plumber came the next morning after we requested service which was very fast. He was very good and I'm totally satisfied.

I have been satisfied with American Home Shield. When there was water in my garage, I called them and a contractor came out, told me that I might have a slab leak and gave me an estimate.

In the beginning, I had a lot of problems with American Home Shield. My furnace would go out. I live in Wisconsin. When it’s 20 below, I can’t have a furnace guy who would call in the next 48 hours. It doesn't work that way. At some point, I was about ready to quit but I didn’t. AHS got better. They have replaced my furnace. It’s like any other insurance. You hate paying for it, but when a problem is there, you got it. You hope nothing happens, but you’re paying for nothing. If you have a problem once in a while, and you can get AHS out here, you would think, “Well, I guess it is worth it.” And after you pay for it for a couple of years and don’t use it, you would think, “Man, this is a waste of money.” Then something happens, and you would say, “I’m glad I got it.” It goes back and forth.

My Tech Joe Appliance came out for our dishwasher. One of the shelves had a part that broke off. We explained the problem over the phone to them, and they wanted to make sure they had the right part. We gave them the serial number and they came out with the right part. They were very prompt and fixed it within a couple of days. I also had a leak around the toilet, and a contractor came out and replaced the ring. My only complaint is that sometimes I have trouble understanding the people I'm talking to on the other end of the line, and they have trouble understanding me. After so many minutes, I finally get my point across. What they had to do was cancel that one service appointment then they had to get somebody else to do it. The first lady I talked to said she did it but on Saturday that I was supposed to receive an email, I didn’t.

My husband and I both are satisfied with American Home Shield. I would definitely recommend them. We've had them since we bought the house and within the first year, we had to use them twice. The people that they assign show up on time and we always get a confirmation email or phone call. Recently, our sink in the bathroom was draining slowly. Michael and his little helper were here three hours early, which was great. They weren't even here 10 minutes, and they had it fixed. They left no mess behind. I was very impressed.

In February, my microwave went out. I called American Home Shield and the service company came out and ordered parts. About two and a half months later, when the parts got here, another serviceman came out and said, “We can’t put them in. It’s a fire danger. Your unit has to be replaced.” They were going to replace the unit, but the unit that I needed that would fit into the space was not available. Because of the pandemic, General Electric stopped manufacturing, but it'll be ready in February of next year. I'm waiting until then to get something that I paid an insurance fee for, and I pay every month.

My ice maker was leaking water on the right side which was causing no ice to be made. But when it would overfill, it would just make one big ice cube on the right-hand side. Another issue I had was the element in my oven went bad and the appliance was taking over an hour to preheat. Since the pandemic, technicians do a virtual visit first. During which, they can gather all the information they need to order the parts so when they come out, they would have the parts they need in order to do their job. The repair company ordered the parts and scheduled a meeting. A tech showed up when he was supposed to. He was fast and efficient. Everything's working well so far.

The circuits that were installed in the house were wearing out quite fast so the same company has come out every time and has done great work. The repair guy has looked over the problem and has figured out which circuit breakers were having problems, and replaced it, and we haven’t had a problem with that circuit since. The circuit breaker seems to be higher in grade and higher in fault tolerance than previous circuit breakers.

I tried Choice Home a year ago. However, their coverages weren't as good as American Home Shield. There were some things that were excluded that AHS' service warranty included. As a result, I went back to AHS. I enjoy the service with the exception of the service fee which is too high. But my husband told me if we have a big appliance that goes out, it's well worth it. That is the only drawback that I have against them.

I had a broken line on my water heater and I was out of water for five days. I wish the contractors showed up the day that I had it but it was the holiday. Then the guys that showed up did not look like plumbers - they were in street clothes - and they weren't very professional. But everything is fixed now.

I’ve always liked American Home Shield. I’ve always told everybody they fixed what they should in the home. It’s worry-free. And they take care of the problem. If they can’t, they tell you what needs to be done. English isn’t the reps' first language. Other than that, they did fine. The response is quick. I got next day appointment. I can’t ask for anything better, especially because of the holidays. Good communication. The work was fast, and the kid is good.

I got two services and both went very good. One for plumbing, another with the oven top. But sometimes, when we need urgent service, it is very difficult to get the technician right away. For example, last winter, I had our heater not working in the house so I had to call American Home Shield several times. It broke and we were without heat for several days. I had to fight with them. I just used some aggressive language. Only then they scheduled and the technician came right away. Otherwise, they were just postponing and not coming. The technicians they are working with don’t come in the weekend and we are not available in the house during the weekdays. That's the only problem. Other than that, they did all that I needed in a way that I thought of. It went very good. The warranty is good for some type of person like me who does not know anything how to fix the house.

My kitchen sink was leaking. I made a claim with AHS and they contacted me through text. They were professional and they got the job done. All in all, dealing with AHS was much easier than dealing with my internet Wi-Fi right now.

I've had AHS for five years now and I've received good service. They're always prompt. I had a plumbing issue one time and I was able to fix it myself. When I called them back within 24 hours, they were able to refund their deductible back to me because someone had not been dispatched at the time. Another claim was for our refrigerator that wasn't working and Sears came out. The tech said it had something to do with the sump pump. He looked over, reviewed, and everything was working for like a day. The next day, the ice maker wouldn't dispense ice so we called them back out. The second technician was a different technician and I mentioned that there was something wrong with the freezer. He was not professional but he fixed it and now everything is working great again.

At the moment, I'm not really enjoying American Home Shield's service because I have a lot of issues going on. I have a Smeg oven that went out on Thanksgiving. I called the next day to put the service request in and they sent out a technician. The technician told me that the oven I have can't be serviced. The contractor has to be certified with Smeg in order to service it. They can't even get the parts for it because it's a special type of oven. The tech informed AHS of the situation and told them exactly what needed to be done. But AHS keeps sending people to my house that are not authorized to service it. Several companies have told me that they don't know why AHS keeps requesting different people.

My AC issue started in May and up till now, it hasn't been fully resolved because of the delays and different things that happened. American Home Shield just left me to take over the responsibility. I ordered the part of the unit that went bad and I’m waiting for the arrival. When it comes, then I will get by with them with the receipts that they suggest that I produce when I get it. The issue with regards to that, the air handler that they had ordered for me was not compatible with the condenser and so I had to personally buy the one that will match, which cost about $600 difference than they were offering me. I'm also going to be responsible for the installation because on that arrangement, it looks like I can’t fight City Hall.

Submitting claims is easy. The system was down one day and all I did was call it in, so it ended up working. American Home Shield's response time is good, and they have reliable contractors. All of the time that I’ve had someone come out, they’ve been able to fix the situation on the first visit. When my door wasn't responding and it kept popping back up, I had the sensor serviced and the tech was quick and did what he needed to do. Overall, I've had a great experience and I’m definitely glad that I have AHS as a warranty company.

Bert's Appliance came out to fix the washing machine. The starter button was broken and they ordered the parts. The part came in, the guy went back, and put it in. They have been coming here for years. They fixed the stove and a couple of things in my house. Very professional and very nice. Having a home warranty gives peace of mind, especially when buying a house. If you didn't have it, you'd be in trouble.

Recently, our kitchen sink wouldn't drain properly. Van Allen Plumbing came out, ran a Roto-Rooter down there, and cleaned out the blockage. They were pleasant. It's just that the claims process with AHS needs improvement. We thought about canceling a few times because sometimes it was hard to get people in a timely manner. We're waiting right now because our heater’s up. We called yesterday morning, and the people AHS assigned it to called back right away, but they can’t get us in until December 27th. We can't wait a week and a half with our heater not functioning so we called AHS back. Now they're trying to find someone else. The quality of the contractors seems to be pretty good. But sometimes, the timeliness is not as good as it should be. My mother-in-law had a problem with AHS with that as well. Nonetheless, we like the extra insurance and we've seen a benefit, or else we wouldn't still be paying. We have a couple of rentals too that we have it on.

The dryer wasn't working. The tech was courteous and he fixed the problem. But he had to order the part and it took another week. He could have fixed it right there and then, but it did not happen because he didn't have his truck the first time he came. But AHS has been pretty good, so far.

I would have the thermostat set and the temperature would never really get up to that temperature that I had it set at. Techs came and they were very friendly and professional. They had to do some kind of wiring problem fix. There was also frost or a leakage thing that went from the furnace on the line that goes to the air conditioner and they took care of that. The unit is working well now. Getting a home a warranty is a very good idea. It came in very handy in my case. I didn't know I would need it quite so soon but worked out.

The hot water heater went out and the water smelled like eggs. The contractor put the new hot water heater in but the water still smells like eggs. They're saying it's not sulfur so I don't know what it is. But everything was done quickly and they were professional. It’s simple when you do the claims online. When you call, you got to go through so much to get to somebody. It can use some improvement. You need to be patient if you're going to call in and start a new claim because they sometimes can be a little erratic. But if you do it online, it's smooth sailing.

The furnace broke down. The techs got out in two days, but then they got a new unit and they replaced it within a week. I'm happy with my AHS home warranty. They've improved a lot on their service.

The freezer door of our Sub-Zero wouldn't close and there was anywhere between an inch and two inches of ice on various parts of the freezer. We assumed it was a frost malfunction or extra frost production. We went on the American Home Shield website, clicked the problem, and they assigned a contractor. The website has always been good. Sometimes the dropdown doesn't cover our issue so we press other and type in the problem. Usually, we only get the name, the website, and the phone number of the contractor afterward.

The washing machine wasn’t draining the water out. When the tech came, he changed the motherboard and it worked fine. Then it did it again, so I had to call them again. And when he was there, it wasn't doing it and he said that there was nothing wrong. So last night, I tried washing a little bit of clothes and I was about to call AHS again this morning as my clothes are still soaking wet. This issue has been going on for about a month and a half now. But the tech was awesome. He even told me that if it was not fixed, then I got to keep calling and maybe AHS would send somebody else and see what they'd say because he had done everything he could. Other than that, everything's been good with AHS.

I've been with American Home Shield for almost five years. I love the website. It's really simple to add a claim. Then they text me right back that someone's been scheduled. I have never been disappointed with the contractors, too. I've done several claims 'cause my house is older, so things break. I've done three in the last year and everybody's been great to work with. I kept renewing AHS because I liked the service so much. I liked it so much my father-in-law just bought a contract with them last year. I recommended it to him. Recently, I had a claim for the pool pump that stopped working. It was a capacitor that had gone bad. They had the part and they fixed it right on-site and were good to go.

I had some problems with a leaky cut-off valve underneath the sink and American Home Shield sent somebody out. The guy repaired it and did a great job. We’ve been with AHS for 13 years at least. They always get somebody out there quickly when things go wrong and they get somebody that's good and professional in what they do. A plumber that works in your house is $200. This time, I paid the person $80, which is a good cost benefit. It’s been a great experience with AHS.

I use four fluorescent lights in the bathroom -- two on one side and two on the other side -- and on one side, the lights kept burning out. The electrician from First City Electric explained to me there are different kinds of fluorescent. I showed him what I had and he explained that. He did whatever he needed to do and the issue has been corrected since.

I'm enjoying American Home Shield. I have them come in and do check-ups every year. If something is wrong, they're on time and they get it done. So far, so good.

I purchased a new home and wanted all of my locks rekeyed. I made a service request over the phone then someone was there the next day to take care of it. It went very smoothly.

It takes a while for people to come out to fix anything. Sometimes, it's a week or more for contractors to come out. I had some trouble with my air conditioner a few years back. It ended up costing me a lot. It was over $1,000 because something wasn't covered, but the unit works fine now. Recently, I have a faucet that just has one knob on it and it goes back and forth. It was hard to turn on or off, or choose just cold water. The tech came out within a few days and fixed that. He seemed nice.

With COVID, American Home Shield is doing great. It's just that sometimes, if there's an issue that needs to be resolved on a weekend, their affiliate may not be open, so it's not always guaranteed a quick response. Then not 100% of everything is covered. For instance, we had a water heater replaced recently. If it has to be made up to code or there's something that’s a modification, Home Shield will not cover it, so we will have some out-of-pocket expenses. But they’ve been very helpful and efficient for the most part.

There was a switch that remained on that caused my outside unit to completely freeze up. My unit was constantly running but it wouldn't blow any cold or hot air. A tech came out and he was fabulous. He found the problem, let the unit defrost then came back a few days later and replaced the switch. The blower is working beautifully.

This is going into my second year with American Home Shield and I haven't used it much. For my oven, the guy came and he fixed that. With the plumbing, something under the sink was fixed. The technicians who had come out were professional, efficient, and resolved the problem. So far, so good. I'm pretty satisfied. Having a home warranty for those kinds of problems and any kind of ownership is definitely important and a good thing to have.

Advanced Heating & A/C has done a great job. I'm very pleased with them. They've done multiple things for us. Every time they come, they're wonderful. The most recent one was a part went bad on it and then it continued to not work so he came right back. He's now ordered a fan part and they're going to deliver it tomorrow. Also, having the insurance has been wonderful for our heat and air units.

I had toilets constantly running and one didn't fill up. I called the home warranty, they sent confirmations that the claim was submitted and assigned, and told me the contractor would contact me. The contractor was fine.

We had to resort to this system where things kept popping and stuff. The tech from McCarty Management First Call Plumbing & Electrical came and fixed it. he went through the electrical and he did a great job. It was really a great experience. This was our second claim with AHS and it's been fantastic, smooth, and easy.

The most recent claim that I did with American Home Shield was for a plumbing issue. Initially, I asked to have someone install a new toilet, a new faucet in the kitchen, and check a leak in the laundry room. The contractor installed the toilet and the faucets. But they were iffy on the leak in laundry room. The next day, I discovered that I had a blockage in my water line. I could only conclude that the contractor had gotten some of the wax ring off in the hole drain line from the toilet because I kept checking on them and I noticed that they were struggling to get it up and pieces were going everywhere. Also, they didn't cover the hole.

American Home Shield seemed like they were better quality for the money. They have things explained pretty well online, as far as what’s covered. We used them when the kitchen faucet was loose. It was not leaking and all the connections were there. Techs came and tightened it down. It was a simple fix and they were done in just 5 or 10 minutes.

American Home Shield is okay, but they're not outstanding. When the heater and air conditioner wouldn't work, I called AHS and they told me who the contractor was gonna be. They have done a good job, and they are still working on it now. However, AHS is not expeditious about what they do and the people I got to deal with are hard to understand. I can't understand their language. It's hard to communicate.

American Plumbing Solutions was great. The tech said he had to tighten up some nuts on the washer and dryer. He resolved the problem. It’s simple to go through American Home Shield when you call them. But you should be able to file more than one claim together because you're paying $100 deductible for each claim you claim, and they may be the same thing.

I got a new air conditioning unit outside. American Home Shield tried to send somebody new out. But he said he was out of town and couldn't come until Monday. I called AHS and said, "Hey, I really like the same people to come out to work on the air conditioning that's worked on it all along." And they switched them back for me.

When I need American Home Shield’s service, it's there for me. And the deductible is something I can work with. It is not too high, though I wish the rates don't go up every year, but that's understandable. Besides that, I had experiences that were very bad where whoever they chose to come out here were not good companies. I mentioned that to them and they took care of it for me and changed the company. But I got another one last time where they gave me the same company that I didn't like. They changed it but something like this was not noted. I also had a plumber recently and he did the work that he needed to do. But at first, AHS gave me another company and I had mentioned to them the first time to change that. We had trouble with them and I saw that the rates were not good. Other than that, everything is fine with AHS.

My faucet was leaking. Submitting a claim with AHS was very easy and the tech that came out was very good. He was very friendly, clean, and he cleaned up behind himself, which I don't often see.

I submit my claims online. American Home Shield sends me the information via text, and someone contacts me quickly. Everybody has been honest. The recent contractor did great. The tech wouldn’t stop coming back until the issue was resolved. He would continually come back every day. He needed to get a part in order for it to turn on for him to diagnose it. He did everything he could possibly do to get it up and running.

We’re happy that we have American Home Shield but we've been disappointed a few times. When our refrigerator died, it took six repair people to come in before they finally said it was not fixable and got a new one. My one major complaint is that any problem that we have isn't considered an emergency. We were without a refrigerator for about two and a half months and it was not an emergency. If the heat goes out and it's negative 10 degrees and they can't get a contractor out for three weeks, there's no such thing as an emergency call.

We've been satisfied with American Home Shield so far. Recently, our garbage disposal broke so a contractor came and replaced it. We were very satisfied with one exception. The rubber that went into the drain was very slow draining. We tried to get them to get us another one but this time, my husband just kind of dealt with it.

American Home Shield is incredible as far as what they are willing to do for you. The website’s easy to handle. It’s wonderful to just go in and be able to file a claim. You don't have to wait for somebody. They send you almost immediately an email, telling you who's going to be the provider. In the next 24 hours, or sooner more than likely, you'll hear from the company itself and they’ll let you know when they're coming. But some of their people don't have English as a third language, much less a first language. They don't understand what you're saying and I often have ask to get a manager involved. I've had to get claims escalated. They keep putting me on hold and telling me that they’ll be back in just a couple of minutes. I do not want one of their contractors to come into my house. I was without air conditioning in July and August and it ended up being they still didn't get it right.

I couldn't turn on or off the hot water and the repair guy took the internal parts apart. He said that a gasket was broken. He checked the other one and made the decision to change both of them. They worked perfectly. He did a great job, was very courteous and knew his business. I was a little skeptical when he started, but he knew exactly what to do.

The float was bad in the sewer ejector pump so the contractor put a new float in. They put a water heater in too, under American Home Shield, and I didn't have a problem with them. I'm older now but I used to do all this stuff myself but now I can't do it anymore. With AHS, I pick up the phone and they get somebody over here to take care of it.

The oven light went out in the oven and the LED lights went out in the refrigerator. The claim process took a number of weeks. It was a parts issue more than the service. The service people came promptly although they were awfully busy. It took 10 days for them to come. The tech assessed the problem right away and said he would get the parts on order. As soon as they came, they came back and fixed my appliances.

American Home Shield has been doing good, so far, with me. I do a lot of at home work, and having a warranty has saved time for me to do other things when I can call and get somebody to come out. When I first started, I had an issue with my air conditioning. Everything worked out fine with that. At another time, I called on a weekend and the repair people came that Monday. The first guy was new though. One of my receptacles wasn't working and he took a little while and called somebody else. The other guy came a couple of days later, and he was able to fix it right away. He was more experienced.

I have a gas furnace and the heat would not come on. I've tried a few things to try to get it to come on. Nothing worked. I called American Home Shield and they assigned me to someone else. That vendor had some technical issue where the computer system was down for a couple of days. I asked American Home Shield to reassign me. They assigned me to Cecil & Sons. They responded quickly and they came out in the next available appointment window. I had a good experience with the customer service part of it and setting up the appointment. Once they came out, the technician did an assessment, and then he checked to see the connections. He found the problem and corrected the issue. It's been working well ever since.

It took 10 days to get the part for the refrigerator, which I thought was pretty extreme for waiting on a part. But the contractor, Speedy Air & Heat, is coming tomorrow to fix it.

My claim was the air conditioner where the heating and cooling system wasn't working. It went all right. The technician came out and fixed it. He didn't replace the part that was defective with the same part. It was a lesser quality that didn't do what my other one did. My other one was a Wi-Fi enabled device, and this was just a standard control, which was a lot less expensive than the Wi-Fi enabled device. It keeps me from not having to be able to remotely control the unit. It would be nice if they would provide the same type of device. It didn't have to be the same brand, but function the same.

The key patch and clock of my range stopped working. I could not set my clock and I could not adjust the temperature of my oven. I called the home warranty and they put me in touch with a representative of a repair company. I had called on Friday and on Monday, service people were in my kitchen and trying to repair the stove. It was not repairable so they went ahead and ordered a part. By that Saturday, they were in the kitchen, replacing the part. The service people were very professional and clean. They worked the whole time they were here. They communicated with me well and they're 100%. I paid to American Home Shield my regular monthly amount of $45 and then $100 for the service. I am 83 years old and I live in a mobile home. I needed to have a backup because I'm not able to fix the things that are covered by American Home Shield. Their service has been very good. I always talked to people about it. I would highly recommend it.

We have American Home Shield so if something breaks in the house, we have it covered. We call them then their contractor comes out and does it. We have had nothing but very good experience with them in all the years. If something doesn't get done right away, I call them and they're very pleasant. Things get results. American Home Shield is a blessing. I've been with them so long and I'm proud that the service has been so good. I'm very content. They're pretty good about sending us in the mail exactly what is covered. Also, now it's easier because you are able to go online and put your service in. It's very clear-cut and easy to follow. Sometimes, as consumers, people may want things done here and now. They forget that there's a line waiting, too. If you're in an area and you want something done but that person that they contract with has many people, the people will talk to you and try to fit you in. The experience has been wonderful, and I totally recommend them.

It was always hard to get ahold of Next Generation. I had to constantly call American Home Shield, and they contacted them on my behalf. AHS did their best, and there's no complaining with them at all. Also, on Next Generation's behalf, they had valid excuses, which I could give them the benefit of the doubt. The first one was they were shorthanded, someone got sick, and there was a death in the family. The second time was they were out of town. They returned my calls when they got back in town, but it was a few days.

We were looking at our unit for service processes and we noticed that there was some rust in there and we wanted to see if it was something that we needed to look at and so we had somebody come out through American Home Shield. They said it was really not any huge deal. There had been a previous leak, but it was not affecting the efficacy of the appliance at all. The only thing is AHS is a little expensive especially for people that have re-signed up. But as far as the claims process, it was real simple and they were pretty quick about it.

Our refrigerator had trouble. We had a guy come out and he diagnosed it, it was the compressor, but he could not fix it because he didn't have the right parts, so he sent it back to Home Shield to get somebody else that has the right parts. We waited and waited and for over a week. Then I called Home Shield again, and the girl insisted that I start all over again, and she was gonna call that same company again. I told her that we've already done that and I shouldn't have to start over. She made me do the video thing again. Then I kept asking to talk to a supervisor, and she would not let me, so I finally hung up on her 'cause I couldn't get her off the phone. I called back and got somebody else and then, and we finally got it done.

When it came to our heater, Home Shield's service was wonderful. A-US Air Conditioning of Texas was sent out and their guy got it fixed. But we've been waiting on a stove for eight months. It's on backorder and Home Shield doesn't backorder so they’ve got to wait till they get it in stock.

The contractor did an annual checkup. The tech was very professional and precise, and did his job timely. The warranty is one of the things like, if I cancel it, something bad is gonna happen. I'm gonna need it.

The unit wasn't kicking on when it should have been. The guy was sent out the very next day and he had it fixed about an hour after he came. He replaced a couple of parts and he was on his way. I was pretty pleased with everything.

We've had nothing but good luck with American Home Shield. The first two calls we have were not that great but they haven't sent those people out anymore. American Home Shield relieves a lot of stress on us. They've covered everything. We went from a brand new home to a home that was built in the 70s so they’ve done a lot of work out here.

The hot water heater went out. The guy was there for about 20 minutes and diagnosed the issue and said he had to replace the hot water heater. Then it took a couple of days to get one. The crew came back out and put it in and I had hot water that night.

The water heater pilot light wasn't staying lit and I had to call the plumber, DBA, out four times. They thought they fixed the issue until they finally figured out that it was the orifice that needed to be changed. But the techs were both very nice gentlemen. AHS replaced my water heater and I'm very pleased with their service. But I don't know if there's a coverage that's a little bit more of an upgrade because the first time I had called them out, I had a plumbing issue and I know certain plumbing things weren't covered but it was covered. Then, three months later, I had the same issue just a little bit further down the line and they didn't cover it. I had to pay out of pocket for that. I compared the invoices between that claim and the first one and they were the same thing.

Our house was built in 1987 and we have some older appliances. If things go wrong, it's nice to have American Home Shield. You can put in a claim on the internet or call them and tell them what's wrong. They hit you with a charge right off the bat then they set up a repair person company. We did a claim with them when we found out that there was a toilet that was leaking. A technician came out around Thanksgiving and that was okay with us. His name was Alan and he was excellent.

The techs from Master Pro had been out more than once for the refrigerator that wasn't cooling. They came back out in September and replaced the part on it. When they left, a few weeks later, the refrigerator went right back out. When I called American Home Shield, they made me pay another deductible because it had went right over a month. Then, it took them another three weeks to come out, so we had no refrigerator for almost a month again. Another service company came out before they did who said that they couldn't do the repair and they didn't know how to fix it. When Master Pro's techs came out, they said that an electronic component was blown out, so they said it was in the best decision to replace the refrigerator.

I had occurrences in the past where I had somebody come out that just didn't work out. Somebody else came out to do the same job and they worked out fine. The second person who came out said, "If you work with or talk to American Home Shield, they will direct it to our company again." That worked out. It just took me a while to get through that red tape.

We do our claims to American Home Shield online. It's pretty flawless and easy. The only thing that we ran into and we've kind of worked our way around and figured it out was, usually, when you submit something, it always seems like they always try to send out the bottom companies first. The way my wife is, as soon as we find out who’s coming, she's doing her research.

I've had to use American Home Shield once for a plumbing thing and it was great. I filed it online and the people got back to me right away. I would rather have spoken to someone on the phone but I have to wait longer. They set up the time for the guy to come over. I told them what the problem was. The guy came out and had everything with him. Within a short time, he did the job. I was very satisfied. If I have a real problem, it's good to know that American Home Shield is backing me. I would be happy to recommend them to anybody.

I wasn't happy with one of the companies that came out. We own a duplex and have renters. We requested service for an air conditioning unit and the company came out and said it was one thing and that it was on order. They came out again and said it was something else and they couldn't do it. There was a bee’s nest out there, so we got rid of that. It took two months to do this. In the meantime, our renters didn't have air, so we had to give them a break on their rent for two months, which was out of our pocket. American Home Shield should get a bigger variety of vendors.

We had some electrical problems and American Home Shield was very prompt. They called me to let me know they made the appointment. The lady from the electrical place called me and asked if somebody would be available the next day. My husband was available and the guy, Joseph, fixed the problem. Whenever I need American Home Shield, the contractor has come out. When the hot water heater flooded our basement, the repair guy came and he was good. We had to get a new hot water heater. People should get AHS. It’s good to have.

I have an older home and I don't have the $500 it might cost to fix the things. I call American Home Shield for a claim and pay $100 for them to do any services. Most of the time, I bunch claims together so that I'm getting the most bang for my buck. I wait until I have three problems then I can pay $100. Technicians would come out and fix all three. One contractor came out and they were wonderful. Everybody was very polite and they did what they could to try to figure out what was wrong. The last guy that came out really took his time and searched around on the dryer and the washing machine. But sometimes, it takes a long time for technicians to try to figure stuff out.

I had a hot water heater that failed on a Thanksgiving weekend and we were without hot water for that entire weekend. We weren't given any indication, even by the contractor, if this would get done during the week because of all the COVID shortages. There was no way for them to set expectations with me and I was not able to set expectations for my tenants. We felt like we were in limbo -- not really sure where this was all gonna go.

The hot water heater was failing. We could get one and a half showers out of it and it wouldn't give us enough hot water. The contractor came out and made some adjustments on it. They told me to call them back if it continued not to heat properly, which I did. They did a few other things but we never could get it to heat right. Now, it's down to where we're getting lukewarm water out of it. You're lucky if one person can get a warm shower. The contractor said they were gonna replace it and they called AHS and got a work number. I've got the number where AHS said it would be replaced.

The dryer wasn’t coming on. I had a great experience with the AHS rep on the phone when I submitted a claim. The tech explained exactly what it was and he finished the job within 15 minutes. He found out exactly what it was, and he did it right then and there and did what he had to do and left. Everything is operating very smoothly now.

The ice maker of my refrigerator wasn't working. I did a claim and the rep was very helpful. I was told that I could go ahead and get somebody out there if I wanted to. American Home Shield ended up notifying the refrigerator guy and he did not call me. I then got an email from the home warranty company stating, “If you had not heard from him, you go ahead and call him." I did and I got a response that same day. American Home Shield was really looking out for me.

We called American Home Shield because we didn't have any water pressure. We had called the water company and they had said it didn't have anything to do with their end of the line. It was probably the regulator. We called AHS and when the fellow come out, he said, "Oh, yes. That's what it is." It was even leaking a little bit. He said that we didn't have any water pressure at all. So, he got that fixed really quick. He was a very nice young man. I had asked him about our faucets, but he said they just needed to be cleaned underneath where the water comes out. We had just bought the house, so he didn't fix those.

Among the warranty companies I've had in the past, AHS is better than the rest. But there's a lot of back and forth and there is nitpicking when it's time to determine whether or not I'm able to get something covered. I'm still waiting a claim that should have been settled a couple of weeks ago and I still haven't heard from them. But AHS is okay. Sometimes the contractors are good and sometimes they're not great. If they're not, I usually have an opportunity to call back and say “This one isn't working,” and they reassign me.

My garage door wouldn't open or close. The fellow that came was sloppy about his workmanship. He put everything on backward. I changed it all around and that worked. This summer, I had a claim on a pool pump. That took longer to get the parts but that was no fault of the technicians. American Home Shield has been very good. They are better than Select, which I had before. The only knock would be I was told the deductible would be $75 when I signed up but that turned out to be $100. Other than that, everything seems to be pretty good.

When I turned the furnace on, it used to turn off. The way the mechanic explained it to me was there is a switch. When the heat exchanger tries to overwork, there is a system so that the switch turns off. For some reason, the switch was bad, so it was turning off itself. They tried to fix it but it didn't work. They had to buy a new switch and it's fine now. They were quick, cordial and explained everything well.

I've been with American Home Shield for years and I just call them every time something goes wrong. It doesn't always work as smoothly, but this time it was smooth. One of the breakers burned out. The electrician came and he was good. Everything is working now. The only thing is that the response of the reps at Home Shield when trying to get your order completed is slow.

The dishwasher was flooding and when I called AHS, they sent a tech to check it out. The tech took it apart and said it was not good any more. Then he called AHS and gave them all the information, but then somebody at American Home Shield called me back and wanted that same information that was already given. I felt that I shouldn't have to given it because I didn't measure this and that. But the tech was still standing there, so he relayed all the messages to me. Other than that, the tech was good, clean, and neat.

American Rooter was here several times. Initially, they came in and fixed the pipe that was leaking. It lasted four months, then it started again. Their next attempt was they replaced the toilet and did the seal, which lasted only a week. The seal had broken underneath the new toilet, and all of a sudden, it was leaking again down to the pipe. The last time American Rooter was here, they replaced the pipe for me because now it was at the point where they couldn't tighten anything any tighter without making a bigger problem. It would've busted the new toilet. American Rooter went above and beyond, and I was very pleased with them. Each time they came, they did a repair and it was done within a couple of hours.

This is the first time I've used American Home Shield in the three years I think I've had them. I've heard, "Don't get it. Don't do it. They're very hard to work with. They don't call you. They don't answer. It's gonna be a horrible experience." And I heard a lot of bad stuff, so I was leery when I called American Home Shield. First, they said I had to do it online. I said, "I'm not very computer literate." The rep said, "Okay. No problem." And she submitted my claim for me.