American Home Shield Reviews

The heating unit would kick on for a minute and then the temperature would drop all the way down to 62 at night when it was set on 72. The tech said knew what it was and he explained everything. He said it was an easy fix and he fixed it. He was very knowledgeable. With American Home Shield, I cannot complain. The only thing I dislike is how long it takes sometimes to schedule something. They tell you to go online and fill out the request, and you do. It acknowledges the requests. Then it takes them a little while to get a provider to contact you. Also, sometimes, there's a language barrier that I can't understand when speaking with the reps.

I've had American Home Shield for 20 years and they're always available and they usually send someone out in fairly good time. They just don't always send the best people. However, we were very fortunate this time. I used them recently for my furnace issue. I did a little research on the company and the company had good write-ups, so I was comfortable with them. Sure enough, they sent an excellent man. He was able to diagnose it to get the correct part and do it promptly. I called them over the holidays, so there was a little bit of a delay, but at least it was done satisfactorily.

I had a great experience with American Home Shield. I saw a leak from some white pipe in the garage. I called and made a claim, scheduled an appointment and somebody came out and fixed it.

I love American Home Shield's service. The issue was the major fan in the refrigerator. The tech was professional about it, just did his job and leapt out.

American Team came and did a tune-up on the HVAC system and they were excellent. The plumber guy's customer service could just be a little bit better. He asked for a time that I'd be home. He didn't let me look at my calendar and I didn't like that. When he got in the house, he was just rushing through everything. Now, I've been waiting for a little over a month to repair my refrigerator. American Home Shield took the money out for the deductible, and we did a video call, but no one ever came to service it. It is still making this knocking noise in the back. The tech said that he had to order a piece, but it's been over a month. He should have made some type of contact, whether giving me a tracking number or sending me some type of progress. But I heard nothing.

Sometimes, 24 to 48 hours is a little bit of a stretch for everything. When I call to ask a question, their response is 24 to 48 hours even to answer a question sometimes. But outside of that, the experience has been okay. Recently, there was water build-up in the bottom of our freezer. My wife called American Home Shield and they sent out Good Guys. This time we had a very good tech. He knew his product. He knew how to fix it. There was another issue that he was going to put in for, and we have yet to be able to hear back from American Home Shield as to whether that was done. I can't say so much for the last one that we had from the same company to come and fix a garbage disposal that we never got fixed. Sometimes it works and sometimes it doesn’t. It is frustrating but we just deal with it. Overall, I suggest to anybody to always get a home warranty.

The technician from Service Plus Repairs did really good service when he came out. He said it was the compressor and he came back with some part.

I just had my heater fixed a couple months ago and it quit working again. The contractor repaired it the day they came out. I told them what it was and they sent somebody out first thing in the morning. They were great. American Home Shield is always prompt in getting my appliances fixed and I’m well-pleased with them. Whenever I call and put in a ticket, they have somebody there either the next day or the next afternoon. I've never had an issue with them at all.

I had a plumbing problem. My water was backing up in the back. This happened on a Thursday, but I couldn't get anybody till the following Tuesday. AHS gave a number to call to make the appointment with the contractor. When I called, they never answered their phone. So I had to wait. They didn't call me till Tuesday. But overall, when the guy came out, he really did a good job. What I needed was not covered by AHS. So I had to pay an extra 500. I like the claims process so far. But I didn't like the part where I had to wait four days in order for somebody to come out. But other than that, when I did get the service, it was good. The guy was really nice.

American Home Shield's claims process has become more difficult over the years. On the most recent visit we had, it was a very terrible job. We had a problem about a year or two into having the brand new dishwasher and the guy came to fix it, but when he fixed it, he didn't screw the screws in tight enough. And because he didn't screw the screws in tight enough, we had another problem come about about a month or so ago. To make it even worse, they asked us to take a picture of the dishwasher and said we needed a part. Then we had to wait for a part and this was through Thanksgiving week where my wife had to wash dishes for 20 people, only to find that when they ordered the part, the guy from the same company said that we didn't need a part and that the screws needed to be screwed in. And I don't even know if I was charged. I have to make sure that I'm not charged for that service call from American Home Shield because it was unnecessary.

American Home Shield’s service works great. We’re in an area that has a lot of different contractors and I could choose from them. But I have another home in Louisiana and it appears that the contractors are limited. One contractor that they assigned to me, Total Air Care was horrible. They came to my home four to five times. Everything was insane. They lied a couple of times about a part being in a truck and they also said the truck broke down. It was several things that were really bad with them. They never called ahead to say they were on their way and they showed up three hours after the time period. When I told them I was not home and asked them to wait, they wouldn't.

I had a leak that was around my garbage disposal. The contractor came out, was very professional, identified the problem and repaired it. The claims process with American Home Shield is very simple. You go online and there’s a response within 24 hours. But I’d like to see the copay drop. It’s a little steep especially once you are paying the premium every month. It’s $125 every time you have an issue.

American Home Shield is an awesome company. I appreciate them. I feel safe with them. But the tech that came out for the water heater and furnace pissed me off for three weeks. He put me out of the list, and supposed to make a special order. I spoke to the owner of the company and he told me a lot of excuse at first, but I feel so bad with him. He was a selfish guy. He told me, “Oh, it’s my company. I send in these guys.” I told him, “My friend, just I wanna fix the furnace for my house. I don't care how your company is. Just I needed fixing my problems.” But he said, “It's not my fault your furnace is buying somewhere, and I don't find the parts for that **.” He was screaming and yelling. I called American Home Shield again and in 15 minutes, they called that guy and fixed the problem. He sent in the other personnel. That guy showed up in the house, and he fixed the problem with my furnace. Now, everything is running fine.

We had a plumbing issue recently and Morden Plumbing came out first and replaced three toilets. After they left, one of the toilets kept running so they came back. The guy did some type of adjustment. But the problem still persisted. I called the company back and they wouldn't come back so I called American Home Shield and I told them they would have to send someone else out. Whitney Plumbing came out and their tech showed me what was wrong and what he did. He said it was a simple fix and that my toilets were Kohler's and those were good ones. The parts that Morden put in were midgrade and they should have used Kohler parts. It's been working fine ever since.

We had an issue with the washer. It's a front-loading washer and the seal that goes on the washer was leaking. The contractor said the seal needs to be replaced and it took them six to eight weeks to get the part to the person who would come and install it. When it came through, it took him another week to install. All in all, it was a pretty long time to go without a washer. I had asked them if I could just buy a new washer and if they could pay what it would cost to replace that and I would pay the difference. I thought that would be fair but I didn't get any answer on that. Luckily, we were able to work through it -- going to the local laundromat and then drying things at home, although it was inconvenient. They got the work done but it wasn't what I expected.

A repairman came out to repair the garage. But when he got there, he said that American Home Shield didn't cover the mechanism that caused it to not close properly so we had to pay out of pocket for the services. The policy doesn't give you specifics on what's covered and what's not. It just says garage door.

When I submitted a claim with AHS, it was exceptionally good. Our garbage disposal ceased functioning. It sounded like the sink was going to explode. They came and they changed out garbage disposal and found out that bearings were going bad. The techs were the best I had. They were very polite, efficient, came to do their job, had to run to the store a couple of times to get some extra pieces and parts, and then they were gone. They were wonderful. AHS is also pleasant, easy to deal with and very efficient. It's a good deal and it's well worth the investment.

When looking at warranties for the first time make sure that things that you think are covered are covered. If not and you end up spending your money, it would be quite disappointing. Over the years, we haven't had any trouble with American Home Shield. Every time we call, the matter is solved just like in the case five years ago when we had some issues with our air conditioner. We started off at $50 claims with American Home Shield and now, it's $75. We’re looking at almost 20 years. Something that's $15 20 years ago isn't gonna be $15 now. But it’s all good.

The tech from Frog Pro Services who came for the thermostat was a really nice guy. They couldn't do anything, though, and on the next, next day they came and changed my thermostat.

Every time I've done a claim to American Home Shield, they said they'll call within the next 12 hours and they call within the next day. They fixed everything I needed. I don't have to call them like 50 times. Everything that I want covered is covered. I recently had a plumbing issue and the guy that came out was super nice. He explained everything that happened, showed me two different problems and took care of both of them.

The service has its ups and downs, but I've been pleased with the overall result. We had a toilet that was leaking and that was fixed. It was done very fast and efficiently. The claims process went great. I went online and didn't have to worry about talking to somebody over the phone that I couldn't understand. We had a hot water heater replaced by the same company that came out for the toilet. They diagnosed the problems, and when they left, I never heard again from them or AHS. When I called up AHS, they said the contractor got the new hot water heater on order. But nobody told us that. A week later, the contractor called and said, "We got your hot water heater. When can we bring it out?" That was the first time we'd heard from them about it.

I like the convenience of having American Home Shield. I did a claim when I could not figure out why my front water hose spout wouldn't work. The guy that came was friendly. He had to figure out where the valve that actually turns it on was. He had to remove some drywall and come to find out that whoever patched it up had patched up that valve as well. Everything's working okay. It actually didn't need to be repaired. It just needed to be found.

A-US Air Conditioning of Texas were great but last time they came out, they had left their valves on my AC unit. I was having a Halloween party and I didn't want the kids to get a hold of them. I tried to call and tell them but the guy didn't return my call, so I just left them on there. When I let them off, all my Freon came out. So then I filed another claim and I had to pay $75. Then they told me it was going to be $100 a gallon. So it was going to be $555. I was able to pull up the receipt and it happened to be the same company, so he didn't charge me for the Freon.

I had a leak in the kitchen faucet. I tried doing a claim with American Home Shield through the internet but that didn't work. They say that you can open a claim online but you really can't. I have never been able to do that and I always have to call. When I first called, I had to wait and I gave my callback number. It didn’t seem like they called me back so I called a second time and I was able to get through. That time, they were able to take the claim.

I put in a service request online to have a rekey done and paid the copay. Then, I got a text to try to schedule and it took a little bit to kind of align schedules, but it worked out fine. The gentleman who came out did a good job.

The burners were not coming on and there was gas coming into the house. When I would turn it on, it would not light, and so there was gas being emitted and it would not lit. The tech was able to clean the igniters. It works now, so we're in good shape. The tech was very good and professional. He did his job. He identified what the problem was and very quickly solved it.

Our garbage disposal was completely seized up and leaking. It was easy being able to claim stuff online with American Home Shield. It did not take very long for a technician to come out. He was really quick and was done within an hour and a half. He put a new garbage disposal in. Everything went great. Another service I had with my home warranty was the free check-up on our heating system. It only covered one of the heaters and our house has two. On the whole, American Home Shield is handy when it comes to appliances when they go down and they’re something that you can fix yourself.

The biggest problem that we see with the claim submission process is the language barrier. There have been a couple of times in the last year or so, where when we put a service request in, it does not get translated properly even though we're very concise about what we're saying. We used to get somebody stateside but now, that's no longer the case and it's very frustrating. Then, today, we tried to get through to them all day using several different numbers and we kept getting disconnected. We have sold our home and are going to transfer our service to the new owners but we've not been able to get through.

As far as making a claim with AHS, I don't think it could have been simpler when you're making it online. It was also very simple when the people came out for my washer. I thought everything was okay. He said, "We're only here for about 10 minutes. We just have to order these parts." I said, "Okay." Then, he said, "It's been about a week." When that didn't happen, I called yesterday, and I asked what was going on. The woman from that company said, "AHS denied the claim." I never even got any information that it was denied. I'd have been sitting here forever had I not called.

My claims have either been plumbing or HVAC, and they have been okay. Recently, my dryer was not drying. It took a day for the techs to come out, but I put them off because I had something. But they had people available quick. It was a guy and his apprentice. They explained everything. They were very fast and gave me helpful information. They were awesome. The warranty saves so much money and I don't have to go out and find a company that does it. Just having it all in one place where I just pay the fee, I know what the fee is, and have someone out.

We're very pleased with American Home Shield. I was very pleased at how quickly they had someone call me to schedule to come out. The young man was very professional and very nice and explained to me what he was doing. The microwave was not coming on. He took it apart at the top and some grease had gotten in there. So, he fixed that. Also, I have a JennAir stove and it wasn't coming on, and he had to go in and he sanded something. He’s very good.

My dryer was overheating and it wasn't drying anything. The technicians that came had to order parts then come back, and it took him just a few minutes to put in the parts. I am happy to have my dryer back. With having American Home Shield, I don't have to find somebody, and then compare rates. It just makes the whole process a lot easier. I recommend it to my friends.

I got the policy dealing with all of the equipment dealing with a pool, but they don't deal with equipment for salt pools, and that was a misleading thing. So I am paying extra for no particular use on the pool stuff. I had another issue with a chlorinator going bad and they don't deal with chlorinators too. When the policy was made, it was the assumption that they handle all equipment. But they didn't tell me that they excluded things.

I called them on a Monday, and they were there the next day. I specifically asked for A&B Plumbing because Chris does such a good job. I purchased this house in 2020, and he was one of the first people to come and work on it when it had an issue. I've used Chris multiple times and the most recent time was when I had a leak in the pipe. He's always efficient. However, I wish American Home Shield would be more consistent with the pricing. If it keeps on going up, I probably would look for something cheaper.

The heating element on the dishwasher shorted out. The people who came haven't fixed it yet. They came here, they diagnosed it, but they said it'd be a week to two weeks before they get a part. That's the only problem that I have with it. Having American Home Shield is very good. I'm very satisfied.

The home is 15 years old and I've had several service calls with American Home Shield. They've been handled appropriately. Three weeks ago, my heater was out. American Home Shield had contacted a vendor, but the vendor couldn't establish it. They couldn't get there for a week. In wintertime, it was an issue so I called back. We found another vendor and got it fixed within two or three days. Everything's worked out well.

The freezer would not dispense water or ice. I did a claim to American Home Shield and the technician that came out was very knowledgeable, very polite, professional and on time.

The service of AHS has really fallen down and we ended the contract a year ago because we were getting difficulty in getting a response. But we renewed a few months ago, and since then, somebody got the message because they've been outstanding now. Whatever change they're doing is working. ​The reps have been excellent, very knowledgeable and responsive.

You can't get quick service with American Home Shield because every claim takes several days before a contractor shows up. You can make phone calls yourself and set up a local repair. Also, none of the people that American Home Shield uses are local to where I live. When you put a claim online, the website doesn't give you a lot of room to put a real description of what your problem is. I had a recent claim with a refrigerator going out and I couldn't really describe what the problem was. Once you submit a claim, you get the email from American Home Shield who they've assigned it to. Then either the contractor contacts you or sometimes I contact them, and then they tell you what your appointment time is. You get notices 30 minutes or an hour before they come.

My water heater would not stay lit. Doug scheduled the time to come out and he was there exactly when he said he was gonna be there. He called me to let me know that he was 30 minutes away from my house. So, I was able to get there before he got there. He knew exactly what the problem was, had the equipment to repair on the truck, and the job was done within an hour. I have not had a problem with it since. So, he was awesome. He was very kind and polite. He was also very respectful and professional.

The washer repair guy let Home Shield know that the faucets for the washing machine were leaking around the seals. AHS sent the techs and they tightened up the nuts on it and opened the valve that I couldn't turn. They did fine and cleaned up when they were done. But I was with someone else prior, and AHS' is a much easier process. The first company, you couldn't have them go ahead and repair it. You had to call them back, and the technician had to talk to them. I had technicians who wouldn't talk to the warranty people so it was really frustrating. But if I was recommending Home Shield, I would explain that it's something that's been very helpful for me.

The bottom part of our oven wasn't heating and our door was broken also. The repair guy came out and fixed it quick, so we're happy. The claims process is not always easy though. It usually takes 24 to 72 hours to see a contractor but sometimes, it’s sooner.

We have an air exchanger that went out, and we called American Home Shield. They sent somebody out. That guy said, "Well, it's so old, there are no replacement parts to fix it." So, he was going to recommend that it be replaced, and we were gonna be contacted. We got contacted by another company who American Home Shield was going to send out. He said, "I'm on my way." But then we found out they don't work on air exchangers. I called American Home Shield, and the guy looked and he spent quite a long time reading the whole thing. I was thinking if they were gonna charge me again because I had to pay a service call to have the first guy come out. We found out there's an installation charge of probably $1,500 on this thing. It's like, "Okay. So if we paid $800 for it, we pay another $1,500 in installation. And that's what a new one would cost, anyway.”

I'm not happy because I called American Home Shield Friday for a leak in my bathroom and I couldn't get even in contact with the leak repair people until Monday. They said they would come out Wednesday. They came out yesterday, looked at the job and we're still waiting for approval for them to do the job. So, all that time, my water has been off. I want someone to come out and repair my leak, repair the walls and get everything back in order. My dishwasher needed repair at one time. Another time, my refrigerator. That all worked out. I could wait a minute for that. But it's harder to wait for no water.

Sometimes, my experience with American Home Shield is good and sometimes, it's really bad. Sometimes, I call and they'll have somebody out and they fix the issue right away and they do a great job. Sometimes, it takes four or five times for somebody to fix it. AHS doesn't have a lot of companies to come out and work and I got to wait so long to get serviced.

The contractors never fix anything as soon as they come out and they always say they have to order parts. They never have parts on hand so we have to wait a week or two, whatever it takes. The last time, my cooktop cracked and I had to wait like two weeks. Also, The oven and the stovetop burners weren't working correctly. I reported it on a Tuesday and the guy from Chaney Appliance came out ]on Thursday and came back the next Friday.

When the technician came in, I told him the situation with the broken furnace. But he said he couldn't work on it. He was just standing inside the entrance door. I told him, "At least you can go and check it out. What is the problem?" He said, "I cannot do it." I was quite politely talking to him and then finally, he said, "Okay. Enough is enough." I told him, "Can we at least talk?" But he was not talking. He just banged the door and went away. It was really unprofessional. So I had to call some other handyman to get it fixed. But as per American Home Shield's policy, if it's worked by another handyman, their contractor cannot work on it.

The contractor called me but I missed it so I called them up. Then they called and left a message saying that they were trying to get ahold of me. So they were honest. They looked at my fridge and my stove. They did what they did, but the fridge still isn't fixed. I gotta call them back. But the stove is working.

I’ve had some problems where American Home Shield's contractor had to keep coming back. I made a mistake where somebody came and fixed the washer, and they kept coming back. Finally, the repair person said they were going to replace a part. Then the guy that came back said, “We're not going to replace this part. There’s nothing wrong with this machine.” I let it go because I believed him. Then, it started to leak again. I had to pay all over again for another repair, and that’s how it was fixed.

The tech that came out was very professional and he had a sense of humor. He diagnosed the problem, ordered the parts, and then came back when he said he would. He was on time every time. He was very good. He couldn't fix the issue, but the thing was really old. So getting the parts would have been very, very difficult. AHS is replacing it. I haven't gotten the call yet for when it'll be in and installed, but it was just last week. I highly recommend AHS. They're dependable. We used to have a different home warranty and half the time they couldn't find technicians. They must not have had a contract with A&E. But I know and trust A&E and that's who AHS sends. They are really good people.

I contacted American Home Shield by phone through the actual technician that was out for the free heating check. I was familiar with American Home Shield, so I knew I was gonna pay the $100 fee. It was pretty simple. We just needed to schedule a work request in order to have permission to be able to work on the system instead of just a checkup. As far as getting it fixed, it was great. It was assessed, problem was found and everything was completed. The technician, Phillip, did a great job, let me know what was happening along the way and kind of showed me the ins and outs of what he was working on.

When I had a claim for my hot water heater, I was very dissatisfied with Home Shield because I had to pay out of pocket for a hot water heater. We were without hot water for three weeks. The other issue I have is that I've been without my dryer for almost a whole month. I'm waiting on parts and waiting on the people to come back out. I don't like the fact that they have to go back to Home Shield every time to get something approved when it should be an easier process. I had to go to the washateria and that's something I do not like doing. So I was very displeased with that one. But the company that came out did an excellent job.

The dishwasher and the disposal were not draining. The disposal was draining into the dishwasher and the dishwasher was draining back up into the sink. American Home Shield sent out an appliance repairman and he told me it was not a dishwasher problem, it was a plumbing problem. American Home Shield sent a plumber out, Bill. He cleared out the clog and it's all good now. It’s just I had to do without a sink or dishwasher for two weeks during Thanksgiving. It was a little icky. The plumber is at least 50 miles away from here, so it would have been good if American Home Shield had a plumber that was more local. I've always had American Home Shield and they've always been pretty good. The only negative I've ever had is the wait, sometimes not being able to get a contractor right away.

American Home Shield's claim process, especially online, is very simple and easy. The customer service reps have been great. I haven't had a bad experience. I've gotten all my questions answered and gotten everything that I needed resolved. Sears came out for an appliance repair recently. The technician was really good. He took a look at everything. I was pretty much right there watching him. He didn't have a problem with me being over his shoulder and asking questions. He pointed things out and told me the issues. It's a benefit having American Home Shield and the contractors that they provide. Those are professionals and they can actually take a look and identify the problems. What I like too is that a lot of the people that American Home Shield uses are already verified. These people are certified and I appreciate that, too.

We have been a member for approximately five years with American home Shield and did have one prior claim that was covered, however last year we had an issue with an appliance and was told to purchase a new one and we would be reimbursed.... After months of phone calls, emails, etc. we have not received a response other than it might have been lost in the mail, we have been promised a reimbursement check for over seven hundred dollars and it is approximately one year without response, it is interesting that we receive regular calls to ask us to sign up again but we have had no calls from customer service trying to follow-up with our initial claim, we have advised American Home Shield on multiple occasions that after they follow through with their contract we will consider re-signing, however if it takes one year for reimbursement, we will most likely consider other options.

AHS's customer service was good. I called Sunday to file a claim for my furnace and the tech came the next day. He fixed it. It was pretty simple. I just don't like the service fee. I also have HomeServe and with them, I don't have any service fees when they do my plumbing.

My furnace wasn’t heating the house so I called American Hoem Shield. Technicians came out, assessed the situation, and the furnace was fixed within an hour. This was my first time using the home warranty and I was satisfied. When getting a warranty, know what's covered, how long it’s covered, and how long something is under warranty once technicians come out and fix it. The deductible should be a consideration too.

Speedy Air came out in two days after they talked to my wife about our appliance issue. The guy who came out looked under the unit and knew exactly what the issue was. He said that the water dripped on the bottom bearings. They ordered a new one and it's supposed to come in on Thursday.

Our air conditioner wasn't working. It has an automatic shutoff when the drain gets clogged and the drain was clogged. We called AHS and they gave us the name of a contractor who never called us. We tried to call the contractor but they did not respond to us at all. I had to call AHS back and they gave us another company, Complete Air. Complete Air called us back in four hours and they were out here two days later. The tech blew out the drain and the repair was done.

American Home Shield is good but in some cases like the water heater and the air conditioner, their performance is very poor. For the AC, we need to pay like $800 for the Freon. They are only paying $10. Also, they only just replace the water heater. They don’t replace everything. The people that are coming are asking for much money like $500 for installation. Recently, I have an experience with the air condition. Two people came. They told me I need to pay like $900. There is a Freon leak, but they don’t want to fix the leak. They wanted to fill the Freon, and that was it. If they fix the leak, they need to replace the furnace. Overall, American Home Shield is a good company. I’m getting a lot of benefits from the American Home Shield’s insurance protection.

Having American Home Shield is great, but they really need to lower their prices. I pay 72.99 a month for over 15 years, and I've only had to use them a couple times. They've been okay. Recently, I did a claim for my dishwasher that was leaking really bad. The person who was sent out was great. I'm still waiting on my card so I can replace my dishwasher. AHS should get more people that speak English that you can understand. Today, I called wanting to know where my card was. I was like, "Look, I need to get me a dishwasher. Christmas is next week." The guy just couldn't understand me. Then they had to switch me back because I wanted to change my payment method. The guy didn't even understand what I was saying. I said, "I'll hang up and call back," and I did.

I've had to use American Home Shield several times in my house and the customer service with the companies that they contract with has been really strong. Usually, I get a call from the business within 24 business hours. You always get fast appointments, and this was the same when the heating coil had broken on my oven. It's nice to have the peace of mind that the majority of my appliances and major electric and plumbing repairs are covered that's why I keep American Hone Shield.

I had a grinder pump in my basement that went bad and American Home Shield assigned a contractor out of another county. I couldn't get ahold of them to get an appointment scheduled and they never answered their phone. Finally, I was able to get it scheduled and the guy showed up. He looked at the pump, plugged it in and then unplugged it, and said he has to order me a new one. He said it would be the following Thursday before he could get the part. Then, he walked out and I never heard from him again. I got ahold of AHS and I can't believe they still utilize the company. It was the poorest service I've ever had. That was at a point where I was getting ready to drop AHS. If they're gonna use contractors like that then, I really didn't want to deal with them.

We are starting to notice a leak in the shower or somewhere in between the bathroom. We called AHS. The guy came out and he was looking at everything. He said, “Your shower does not have a shower pan. You need to put a shower pan in there.” I called AHS and they said. “Nope, that’s not a covered loss.” It’s continuing to leak. I'm working out of town. That bathroom was off-limits for days, not ever being used. Water is still leaking onto the floor from an unknown source, but the exact same spot every single time.

The couple of claims we've had have been handled very well and efficiently, and we're very pleased. There's the security that if something does go wrong, we know that AHS is going to take care of it. The most recent claim was when our oven shut off over Thanksgiving. So it took them a few days, but I understood that because it was Thanksgiving, and there were no people available to fix it. But when the tech came, he was very professional and quick. He did what he needed to do and left.

My experience with AHS has been excellent. The contractor came for the heater maintenance. I called back and AHS sent the tech back out and fixed the issue. He had to climb up in my attic which is a small space. But he didn't complain about it and he was nice and polite.

It’s hard getting through the phone with American Home Shield but that’s the only issue right off the bat. Once I got through, everything else went well. The tech fixed my dryer that wasn’t working. He also took care of my refrigerator. He did an excellent job. It’s best to have someone because if you have some things break in your home, they would come and fix it. But you won't have to pay as much money. We had to file a furnace fix and we ended up paying $2,800 for that. AHS didn't cover all the extra stuff but they covered the furnace. I wish they would have a program that would include some of the components that are needed.

American Home Shield has been very efficient. Whenever I have a problem, the contractor is appointed. They come out and rectify the problem or look at it and address it and it's been very good. The contractors are very professional and I've been very happy so far. My washing machine wasn't working and the contractor came out and fixed it. Then, a couple of months later, they came out again because it didn't work properly again. The washing machine was replaced in its entirety because they couldn't repair it and the repairs were going to be more than the actual new machine. My furnace wasn't heating recently and AHS sent out an HVAC guy to come and look at it and it was a loose wire. He repaired it and now, it's working perfectly.

The overall claim process is okay. It's a bit pricey. But I like the timely response. Recently, my hot water heater burst. Scheduling someone to come out took a couple of weeks because American Home Shield sent the wrong person. They sent someone to take care of my heater and not my hot water boiler. But the techs were cordial and attentive to the problem.

There was an issue with a toilet in the main bathroom in the master bedroom. I scheduled the appointment online then I got notice fairly quickly of who the company was going to be. Then AHS said that the company was called and would set up an appointment within 24 hours. They did and the tech came out within 48 hours. He showed up on time, and was very polite and friendly. Within a couple of minutes, he diagnosed the problem, conveyed that to me, and fixed the issue. He was gone in 45 minutes or so and he did a phenomenal job. He knew exactly what he was doing and he cleaned up the mess. I also didn't expect him to scrub my bathroom floor.

The contractors usually come right on time. When I was in the process of selling my other house, the buyer’s financing fell through at the last minute so I had to go back and redo my contract with American Home Shield, which I did before the deadline was up. But they had already canceled me out. I paid to continue on with my money. Then when my daughter finally got through American Home Shield, she went to do the same because she didn't know I had done it, and they also took her money. But then we were trying to get a refund for mine because I told them we were about to sell the house.

I was having an issue with my heating system. AHS communicated with me. They sent me an email the same day to let me know a servicer had been assigned to my issue. Then that company called me the very next day. We scheduled the appointment for the day after that. The tech was able to diagnose the problem quickly and fixed it quickly. He was very timely.

I love American Home Shield. I'm glad my friend told me about them. I was well-pleased with them. I did a claim for my refrigerator when it stopped working, and they were great. The serviceman that they sent out was so nice.

We've had problems with our washing machine before and it took AHS about nine months to fix it. Parts were ordered but then nobody would call us and let us know. We'd wait for people to come and do it, then call people back up. They came back out, reassessed, figured out parts, and said, "We had parts," but then they didn't have parts, and then it was a nightmare. But overall, when we need AHS, we call them up and things normally get done. Our furnace is something that we've had problems with since we've bought the house. So AHS paid for itself in that.

My refrigerator wasn't working at all. I did the whole thing with AHS and paid the $100. The first guy from Sears came out and he diagnosed the problem. He said it was a bent in the motherboard thing. He said he had to order the new part because they didn't have it in stock. About two weeks later, the part came. I went online and I told them the part’s here. A week later after that, they came and installed it. Now, everything's working fine. The techs were good. I would definitely recommend AHS. I like the app of AHS. ​It's good to have this kind of protection on your appliances. Right now, not everybody has a lot of money to be buying new appliances, and $100 for somebody to come out and fix it and/or replace it is perfect.

I sent in a claim for a leak with some pipes under the sink. The contractor fixed it pretty quickly. It's pretty easy to submit claims to American Home Shield. The contractor came out and fixed a faucet that was dripping outside. That was pretty quick. American Home Shield also helped me out with a tankless hot water heater, and the contractor showed me how to clean it out and keep it going right. I'm really pleased with American Home Shield. That's why I renewed my warranty with them this year.

In our recent claim, the refrigerator wasn't working, so we called the repairman, and he said we would probably have multiple issues. I asked if anything else comes up on it, would it all be covered under my $125 deductible. He said yes and that I have a 30-day period to point out anything else, and it’d be under the same work order. We got it running first and he repaired the motherboard. Then the ice maker didn't work. I called and it went straight to the Philippines. They said that I have to pay another $125 for them to come out for the ice maker. I told them that they wouldn't know that it would be broken till the tech fixed the refrigerator and got it running in the first place. I had to battle with them and it was exhausting. They said finally said that they would make an exception like they were doing me a favor so it was resolved. The vendor was A-1, top-notch, first class. They came out to fix it.

The heat wasn't working. We just put the claim to American Home Shield online. The techs who came have been sent out to the house before, so they knew the equipment already.

There was no heat getting to the dryer and then the cycle wasn't working in the dishwasher. The technician replaced something in the dryer, then he connected something with the dishwasher, and everything was fine after that. It's smart to have a home warranty because it saves me money. I call them and I don't have to go out and buy anything new.

There was a weird smell coming from my furnace. I have all these carbon monoxide detectors around and I have a gas detector and nothing was ever going off but there was still the smell. I had a furnace guy come out and he said that maybe my dryer needs someone to look at it or a plumber. I called American Home Shield and I asked the rep if I should get a plumber or somebody to come and look at my dryer. She asked if the dryer was working and I told her it was and that it was the smell of gas. She said it sounded like I need a plumber so the plumber from Pruitt's Plumbing came out and fixed the problem.

Reporting an issue is pretty easy. Customer service is very good. They're very nice and polite. The online claim reporting is basic, but it works. My most recent claim was for a plumbing issue and the first guy who came in ripped me off. He reported an issue and he knew external water pressure is not covered and he wanted to charge me 200 bucks. So I reported to Home Shield. Home Shield has a policy for second opinion. They say if the second opinion is different, then they don't charge. Otherwise, they will charge me another 100 bucks for the call. So the second opinion was Mr. Plumber. They didn't think it was water pressure, so they changed the whole thing. I was very happy with that.

One Choice Appliance came out and inspected the old refrigerator. American Home Shield took care of us and got a replacement for us. A different company came out and delivered it. But we had to almost twist their arms to figure out to get something comparable because everything they said that was compared out is not in the area. I really didn’t appreciate that.

I had some plumbing issues at my house. The tech was great. He had to come back because he forgot to do something but the problem was solved. I liked my experience.

The hot water heater, which was a tankless system run by gas, all of a sudden stopped working. We called American Home Shield and it took a couple of days for sending a technician. But their answering system was very prompt. When you call, they pick up right away. Then they assign a company who comes out and checks the issue. Once they diagnose the problem, they need to approve whatever the technician commented. In my case, the tech said that there was something wrong with the mother panel and that I had to have it replaced. He found out that he could not contact the manufacturer because of Thanksgiving Day and, subsequently, Thanksgiving week. So that took about three days after holidays.

I had no heat in my house. Usually, I have to call American Home Shield and have my heat and air serviced and fixed. I contacted them by phone recently and it took them five minutes to respond. I was on hold for a little while, but I don't think they took long. The same day when I got off the phone, I had a company assigned to me. They contacted me a day or two later. I knew who the company was and I could call them if I wanted to, but they say give them 24 to 48 hours to contact me. They came out and assessed the situation, figured out that I needed to get a part and then they would call me. They told me, "Hey, we're ordering a part, and we'll call you as soon as the part comes in."

There was a leak and the Service-All was sent out. I don't let American Home Shield send anybody but them because they respond quickly and they're very professional. I never have to call back on them because they do a good job. I wouldn't do without American Home Shield. The biggest benefit for me is when I call them and they can get somebody over here. I don't have to deal with contractors.

The tech was pleasant, helpful and professional. AHS has been a help in delivering what they've promised to deliver. It has helped sharing some of the responsibility of the new home and it has taken some of the worry out for us, the concerns of what may or may not go wrong with the house, especially in the first year or so getting to know it.

The tumbler of my dryer was vibrating. A tech from Sears, Robert, came out and he looked at it. He took it apart, found a magnet, and put it back together. We were fine for about a week and a half and then the tumbler vibrated again. We called and they scheduled someone to come out. Robert came back out and said he couldn't find anything with it. He checked something else and found that it was a belt that was starting to slip. He had a replacement with him and he replaced it. Everything ran perfectly since. Also, Robert was very courteous and nice.

The keypad on the outside door was not working and neither does the inside button to lower and open it. I called AHS and I got an email later that Magic City Door would be coming out. The tech was very professional and everything's fine now. I've had great service from AHS. When I call, my issues are resolved.

A circuit breaker had gone bad. I submitted a claim on the internet with AHS and I'm having issues with it. I need to update my account and I never was able to. But the tech that came out was awesome. He was really responsive and super professional. And he didn't have the parts, but he was able to get it. He went and finished two other jobs, then he came back. And I had my stuff back up and running the same day that he came.

I have been with American Home Shield going on a year now and they're awesome. They always answer their phone and call back. They never miss a beat. They are friendly. If you know how to work your phone to call somebody, you can do your claim submission. It walks you through it. But everything is online that I do and it's easy. Also, I liked the people that AHS hired. Everybody so far has been polite and they always call before they come. Anybody that has a home should have AHS.

The first tech that came out for the leaky faucet didn't fix it properly. He did try to do a repair, but it didn't quite work. So, the next guy came and had to replace it. He fixed it properly.

We had very quick, same day service. The guy was polite and professional. I only have one problem with AHS - if they could allow us customers to find somebody who is cheaper to fix the stuff instead of them saying, "Oh, this is the only company we are dealing with." Because there are other vendors there who can like, if they find me a company, which is charging 5,000, I can go look for somebody who's going to charge me 3,500. And then if they paid part of it, then I don't have to pay out of pocket. With the recent claim, I didn't have to pay anything out of pocket. I didn't have money at that particular time so it was a good thing for me.

I had water in my basement. The contractor was very easy to work with. The tech fixed everything. AHS is better than my last home warranty. They did a great job.

My lights were flickering all the time and 1MD Electric came out. They changed a little part that was worn out and they did a great job.

Premier Service Group is number one. Their service is fabulous. They send their people to a school for Thermador, Sub-Zero, Bosch. If you google up who is qualified and who they recommend, and there is only one in my whole area, it is Premier. And to get to that stage where I can get Premier to come out here, I have to go through loops with American Home Shield over and over again. I pay extra for the high-end appliances. I say, "I want Premier." But they just want to send the next person that is on their rotation. And I say, "They're not qualified." They may be qualified as an appliance repair person, but that is like taking your car to Walmart when you need to go to Infiniti.

The contractor came out and serviced my furnace. It was great. I also had a claim for an air conditioner that went out during the summer. The rep from American Home Shield gave me names of some contractors, and they couldn't get out here for at least a week. I'm on oxygen so we had to have it. It was during the hottest part of the summer. I called AHS and told them I had to have somebody else come in because I couldn't wait, and they sent my deposit back. I like AHS. When I call them, there's an actual person who answers the phone and I let them know what I want, and they get it fixed. It's just been a bad time with COVID. Everything's all backed up. I've never been disappointed with American Home Shield except for the one time with the AC, and that wasn't their fault. So people should go with AHS or at least check them out.

The garbage disposal wasn’t working but it’s working now. Also, my toilet was running and the guy fixed that too. I put in the request to American Home Shield and I got a call that day from the contractor. They came out that day too and that has never happened. Usually, I have to wait 24 to 48 hours. That was the quickest that the contractor has ever come out. I’m pleased with AHS, which is why I've been with them for this long.

I had a repair call for my JennAir range. The repair guy came out and determined that the part was unavailable and he said that American Home Shield would get in touch with me to get it resolved but I haven't heard anything from them. But I had another claim at the same time that was resolved. The repairman explained to me that below a certain temperature, the auxiliary heat automatically turns on.

My dishwasher went out. I had called Sears first because I had called them previously. I said, "Since Sears is coming, I'll have them do the dishwasher and refrigerator." He said, "Well, just hit this reset button, and it should restart." Then he went to the refrigerator and he vacuumed under the refrigerator. I said, "You charged me $50 to vacuum under a refrigerator?" I cleaned up. I moved the damn refrigerator. I called Sears back, and I told Sears, "Look. I want a credit for the refrigerator because I can vacuum. I even moved my refrigerator."

The garage door had quit working the first time the contractor was out and they replaced the nylon gears inside, which tend to wear over the years. They showed up on time, did it right and fast. The tech was excellent and professional.

I had an issue with the garbage disposal. I knew it was a covered option and I used American Home Shield's online portal to make the appointment and it went very smoothly. The repairman was able to show up about an hour earlier than the originally stated timeframe. They did text in advance that they were going to be early. They were able to get the repair done earlier and quickly.

I'm very pleased with American Home Shield's quickness in providing services. I really am enjoying it. The claim I had with the furnace went real well. The contractor was prompt and they did what they had to do.

I called AHS for a claim. They said they put a call out to who can come and service me. They gave me a date. I made the call on September 17th. They told me October 19th, which was over a month to get somebody out to my house. I was fine with that. I waited over a month. I was at my house. I forgot what time they said they were gonna make the appointment. I called them, "Hey, isn't today the day?" They said, "Yeah." I asked, "What time did you guys say that was my window for you guys to come out?" They said, "8:00 to 12:00. Give us a call back after 12:00 or 12:30." When nobody came, I gave them a call. The receptionist got on the phone, "Oh, you said that you're going to cancel it?"

We ended up having three people because one of the submissions was done by pictures and by the first technician. The first technician contacted another company, showed them pictures, then discussed it, and both decided that my stove was not to be fixed because the part was no longer available. And when he had left here, he said that we needed a new stove. I was not happy with him and having a technician do it by pictures only is not an objective opinion. Plus, it took two and a half weeks before technician came out. We were without a stove for a long time and it’s still not resolved until now.

In the hand wash cycle, the washer was not filling with water. So, I called American Home Shield for a service call. I put something in the washer for the repair guy to test when he came and I just threw it in the washer and went on about my business. The next morning, when I opened the washer door, it was filled with water and the machine hadn't even been on. The guy came and immediately said it was a valve on the back part where the water comes in and out when the washer wasn't even on, which was why he replaced the valve.

My washer leaked water all over the place. Something was wrong with the drum. The claims process with American Home Shield was very easy and simple. They contracted with a company, but the company never answered the phone or return any phone calls. So, I didn't have a choice. I ended up having to install it myself.

My dishwasher broke. It couldn't be fixed and American Home Shield replaced it. They gave me the information I needed to get the replacement. But I didn't have time to do what they told me to do. So when I finally got the time, which was a month later, the lady I talked to at American Home Shield told me exactly what to do and sent me some information. She told me to go up to Lowe's and look at what I was going to probably purchase. I found a dishwasher, and the man gave me the information I needed to give back to the lady at American Home Shield. After that, it took me another week. I put the order in for me to get the dishwasher. A week later, they set up an appointment with me. When I was able to set the date, they came out and put the dishwasher in.

The first time the technician came out, he knew exactly what the issue was. He looked up the part ‘cause he didn't have it and told me how long it was going to take to get it. He said it’d probably be Monday so we made arrangements for Monday. He called me on Thanksgiving, Thursday, and asked, “Any chance of doing it Friday?” I had to work Friday so I couldn't so we did it Monday. He came out and 15 minutes later, he was pretty much done. The process was pretty quick and painless. I didn't have to deal with anybody. I just summited the claim, paid the fee that was required, and pretty much had emails and texts right away that said who was my technician, when he would be here and what to expect. I even got an update that said the technician was just finishing up his last job, should be here in 15 to 20 minutes, and showed a map of where he was. I could track him if I wanted to.

I had some electrical problems and the claims process was fast. When I filed the claim, AHS sent me an email and in about five minutes, the contractor gave me a call and set an appointment with me. Then, they came on time and fixed the problem. I appreciate that. Having AHS is less headache for me. These days, it's hard to find contractors but with Home Shield, they send me the right people and they fix my problem.

The light switch on my ceiling fan, which is a motion switch, had went out. So, I had to turn on my light in my family room by the string switch by the ceiling fan. Then once that string broke, I was unable to turn on any lights in my family room. I was using a lamp. So, I needed that light switch fixed and the string that broke off to the ceiling fan. I did a claim to American Home Shield through the website. The site is very convenient. I received an email and text messages that says the name and the phone number of who they were sending out.

My furnace wasn't working. The claims process with American Home Shield for that went smoothly. I had a different furnace people before, and they were horrible. They wouldn't even give me a date and time a week away. Then the week came and they still said that they couldn't come. The people that AHS gave me this time were excellent. They came that next day. Then when I called them back, they came that day. Overall, American Home Shield was very quick to give me another name. I’m a real estate agent and I refer them a lot, too. When I call my local AHS rep, he’s right on it. He's superman for me.

I get immediate assignment of somebody, but sometimes, it takes two weeks before I get service. So, American Home Shield is not as quick to provide service as my former people. But the technicians are great. Phoenix Heating and Supply down in Santa Maria couldn't be better. Also, I like the fact I have appliance insurance. And they have been fair in what they do and provide. It just takes too long.

Sunny Breeze came in to provide service and my heater started to work. So, it was nice work. American Home Shield has several different plans and the price is good. So, people can consider whichever plan suits them.

I had a new dishwasher installed and then it was leaking after it was installed. Intertech Maintenance came out and took care of that. AHS is attentive. When something breaks in there, they get things done quickly. Submitting a claim with AHS has been simple, too.

AHS's website is definitely the way to go. I really like it. I had a leak in our hot water boiler. The service was great. They identified the problem and they were very efficient. The tech had to replace the leaky faucet portion and it was done quickly. But we had a previous claim on the steam boiler and it took forever. The whole thing needed to get replaced. There was this whole process and we had to fight with 10 managers and talk to 30 people. Outside of that rough experience, over the years, it's been positive. AHS is a great value. Go and get it.

I thought the ceiling fan wasn't working but it turned out that it was just the fuse. The techs replaced the box because there was a short. They came on time and they were nice. They identified the problem, fixed it and left. It was good.

American Home Shield is an insurance company and they have to meet their bottom line. I had a problem with the air conditioning and I have a normal technician that I do my manual maintenance with. He checked it out and gave me a price. I wanted to get a second opinion. It was a big repair and I wanted to see if my home warranty was going to cover anything. I paid the $75 and had technicians come out. The home warranty doesn't really cover anything substantial based on my experience.

Whenever I call somebody, they attentively listen. I had a contractor come out and deal with a issue with my refrigerator. I had water leaking from the refrigerator. The first guy told me all I had to do was defrost my refrigerator and it should be okay. But it was still leaking. So I had the contractor come out six months later. When they came out, they wanted to give me a part. But I told them that I would just go and buy a refrigerator because I knew it was not gonna work. So it did not go well. I was looking for American Home Shield to give me some money toward a refrigerator but that didn't happen. When I started out with American Home Shield, I was paying under $50. But now I'm paying close to $60. I didn't know that was it was gonna change like that because that was how they addressed it at first. Then anytime any person comes out to my house, I have to pay $100.

The heat wasn’t working upstairs. The tech was very friendly and efficient. And the heating is working. On the other hand, I'm waiting for my dryer to be fixed. That was with Whirlpool. I took a day off work and waited because they were supposed to show but nobody called. And I had to call and they said, “We'll come tomorrow." The next day, I had to wait again. But I was not happy about that because that's money not being at work and people wondering where I was. But I always recommend American Home Shield. I like getting things fixed, getting it done quickly, and knowing that I don't have to waste a lot of time trying to find contractors. And/or if something cannot be fixed, there are options to replace it. So, it takes a lot of the guesswork out. I have two friends that I told to get AHS.

We had Goettl come out to kinda do a routine preventative check on our heating and air conditioning system. They suggested a lot of work and it's a lot of money so we called American Home Shield. They sent out Doctor Cool to get a second opinion and Doctor Cool said that everything was fine. We were told we don’t need to spend the money to do the suggested works. The tech was very professional and he knew his stuff. It was very helpful having them come out. It's been good with AHS so far, although sometimes it gets a little rough when I'm trying to communicate with someone whose first language isn't English. It's hard to understand them and they have an issue understanding me.

The technicians who were sent through American Home Shield were able to come pretty quickly considering it was a holiday week. They did a great job. It was the third time they've been out. We just moved into this house and we have two furnaces and we've had numerous issues with them, and they've done a great job every time.

I love the American Home Shield rep that I used to have in California. She was very good. Also, I was very happy with Argo that came and fixed my garbage disposal. The tech was very gentle, humble, and professional. It's twice that AHS already took care of my problem with this refrigerator. It’s so good to have that kind of insurance at home because there is always a problem.

We were having problems with our washing machine. The guy fixed it instantly. He had us back up and running within 20 minutes. He was very knowledgeable, clear cut and to the point. We told him what was going on and he fixed it. With AHS, we don't have to look for anybody to do any repairs. All we have to do is put a request in, and they do everything for us. That's the greatest thing about having it - and not having to come out of pocket once AHS pays the contractors.

The only issue we had with American Home Shield's service was when they would send out an email, they'd only send it to my wife. She wasn't checking her email and it cost delay. Phone calls are the same way. They'd only go to her. That wasn't the primary on the account and I was the one actually at the house waiting for the repairs. It delayed our repairs because of that. Everything else has been good. So far, everything's been covered. Family A/C Service Solution recently came out, and they were awesome. They were quick and on time. The communication was really good with them. They called me multiple times to inform me what was going on.

My washing machine was going catawampus. There were times when it wouldn't fill with water or it would lock and unlock the door six or seven times and I have to shut it down before it would recognize its cycle is done. I filed a claim and it was easy. They assigned GE. The most difficult part was trying to figure out how to track the technician coming out.

The faucet was leaking and old, and the repair guy replaced it with a new one. He had to order it and it took a couple of weeks for him to get the part but he did a great job. He came and went. I was happy with him.

I had a check for the year of the fall for routine check and the guy found Freon leaking whenever he checked it out for my service call. I called American Home Shield and told them what the problem was. They said that they would have someone come out and who it was, and they would get in touch with me. However, I'm not very happy with them because they covered only a tenth of my Freon. I paid $690 for Freon and they paid 60. So, I'm changing companies.

My claim was for a radiator that wasn't getting hot in my hot water system. The tech was able to get out in a day. It was fast. I like that I don't have to fix everything myself. Also, it's nice not to worry about things that might cost more than $100, which is the typical fee.

I had a heater problem upstairs so I opened a ticket with American Home Shield and the contractor came and fixed that issue in that first sitting. That was very helpful and the tech was very professional.

The dishwasher wasn't performing. It was leaking and the jets on the bottom, on the inside, weren't cleaning properly. The technician came and replaced the seal and some of the parts on the inside. It's now operational.

American Home Shield’s service is sometimes good, sometimes bad. But our experience last week was great. We didn't have any issues and got service really quickly. They were able to repair my water heater that day. On my stove a year or so ago, I was without a stove for about four weeks before I got it resolved. So, I wasn’t happy with that. Overall, I like AHS. I don't like the fact that they raised the rates without notifying me. I could have gotten an email and didn't realize that it was from AHS, but I like being able to know that if an appliance tears up, I'm only going to be out my deductible.

American Home Shield offered me a better rate and as far as claims, I call them but I know I could do it online as well. Everything goes pretty good. I had a claim, and the techs came in and kind of took everything out, replaced it, and it was good. The only problem is getting in contact with them at first. I got their number and I tried to call them and nobody answered the phone over there for a couple of days. I called AHS back and then sent another email. Then, they contacted me right away. Everything went smooth. Overall, with AHS, things that got broken got fixed. That’s always the good warranty.

The first time I called AHS, the lady was nice and I went over that I didn't know exactly where my leak was coming from. So, I covered all my bases. I said the sink, the dishwasher, and the garbage disposal. But I've had to call four times just so they'd repeat what I've told them because before, when I told them what I was having a problem with, the company would come out and say that that wasn't on my work order. I even told them to email me what I wanted on my work order.

I had a small drip coming from the connection where my washing machine hooks up, which was at the faucet. Someone called me and they were out within two days. It was just a loose bolt. The contractor took 15 minutes. It was great.

The microwave stopped working and the dishwasher was displaying an F11 sign on it. Everything was fine when I submitted a claim with AHS. Axis Appliance came out a week later, fixed it the same day that they came out.

I have American Home Shield for everything. I've had investment properties and I just have always had it. I had it at a rental. I also have it on the new house and on the house I just sold. I go online and use that feature to book an appointment. That is easier than if I call. Usually, contractors come out quickly and fix the issue. I'm in another state and I'm not used to a heat pump. I thought the heater was broken, but it was not. But the contractor came in and educated me on it very well. So, I now know everything about it. They said, “Oh, do you have gas?” I said, “Yeah.” They said, “Oh, yeah. You're not alone. Everybody does this.” So, it made me feel better. They double-checked everything, and everything was great.

One of the vents was not connected and the contractor took care of it. They capped it off to keep anything from outside coming in. The claims process with American Home Shield was somewhat easy and it was no big deal filing the claim, stating what was wrong, making the payment and waiting for the contractor to contact you or you have to contact them. I’d like to see some changes in their price though.

Lights all went off in one room completely and I tried to chase it down with a circuit breaker. I couldn't find anything. A DT tech came out within hours right on the day they said a tech would be here. It took him about 45 minutes to get the problem fixed. I told both my sons that they should go with American Home Shield. There is no difficulty with their claim process other than sometimes there's a lag between when we call and when they can get a technician out. But that's to be expected. Also, their automated phone system sucks.

So far, everything is wonderful with AHS. Whatever they said they're gonna do, they do it. They also send in very professional people over the house. My burner had gone out in my oven recently. It took two days for the tech to get out here. He was very professional. With my hot water heater, it went out and he came yesterday. He said that I'm gonna need a new water heater and I gotta pay $300 for the gas line.

The claim process took a while as I had to order parts. I took a picture of my washer and dryer and I gave Home Shield the serial numbers and the part numbers prior to them coming out. So, when Elite Experts Appliance called me, they verified that information and one of the numbers on the washer given to them was incorrect. So, I read off of the serial number and model number to Elite. But he did a real good job and I was real pleased with them.

I'm really frustrated with a claim that we have out right now because the communication has been very poor. We've been out of a furnace since Saturday and we live in Nebraska. It's 20 degrees outside. Everyone has been very helpful but everything just got filed yesterday because we had to wait till Monday. I just need to know how long this is going to take because my kids can't be in this cold house. Also, they wouldn't connect me to a supervisor. They told me someone will be calling me and someone still hasn't called me.

I'm very pleased with the process of AHS so far. Right away, they will all connect me with a contractor. The contractor follows through, calling us to set up the appointment. I would recommend AHS. The plumbers that came recently were on time, personable and immediately took care of our situation. We were very pleased with them, too.

The water heater had a leak in it and caused damage to our walls, floorboards and some of our carpeting. A contractor did the mitigation portion and we ended up getting a new water heater. We're waiting for them to come and repair the walls. American Home Shield could be a little bit better with the vendor portion. There's a vendor here in Denver that has a really bad reputation and is not the best with customers. They don't do a good job at answering their phone calls. Their voicemail box is always full. But apparently, according to how it works for American Home Shield's automated system, they're automatically picked. When I tried to switch vendors, I got all types of go-arounds. American Home Shield wouldn't go into the system and swap out a new vendor. I had to go through a bunch of loopholes of canceling claims then redoing them which was unnecessary.

There was trouble on the kitchen faucet, which was a small issue and the contractor fixed it. It was very simple to get the service from American Home Shield. I had a work order for the ceiling and the claims process was fine. But this time, it took some time because they scheduled an appointment then the third party cancelled it because the technician had a family emergency. AHS rescheduled the appointment and it got delayed one to two days because of Thanksgiving. I will recommend someone if anyone is looking for the extended warranty on any of the appliances and I definitely recommend American Home Shield.

I wish I was able to do this review with -0 stars that’s how my experience was with AHS. I had the worst experience with AHS. I have been a customer for 5+years and on Sep my AC start acting up. AHS sent contractors to check the contractor to diagnose (this is the second one they sent at this time). The tech diagnosed and said the duct needs repair. Since 09/23 the day the tech was in my home till today 12/4 my AC has not been fixed. Mind you I live in FL and mind you I paid all my fees in full. AHS has been giving me run around I have been calling them all the time. They have been “escalating” the issue forever saying the contractor cannot be reached and they waiting on AHS contractor department to reach to them (escalation is done via email according to rep, customer is not able to speak with manager or anyone basically but rep who most of the time doesn’t know what is going on) or the contractor/ tech to reach back.

The garbage disposal wasn't turning on and the guy had to pop up the bottom and reset it. He got it all fixed up in a few minutes. American Home Shield replaced a refrigerator, a stove and a dishwasher I had over the years. They're good and I like them. I'll keep them on permanently and I highly recommend them.

My dryer issue was fixed in a timely manner. The dryer wasn’t working, and it’s great now. I’ve had American Home Shield for 20 years, and it pays for itself. It's been at least a break even over the last 20 years.

It was very easy to submit a claim with AHS for my refrigerator. The only issue was that it was during Thanksgiving, which people take off extra days. Fortunately, we had another refrigerator. The tech that came was good and very knowledgeable. They also had to order the part. When they got it, it was a good install. So far, it’s doing okay.

I had a clogged pipe in the garage that Oaks Heat and Air came out for. Their tech got a snake down there until he got it opened. He told me what he did and that we have a 30-day guarantee if there were any questions or problems. I’d recommend AHS although it's too expensive.