American Home Shield Reviews

When I called, AHS gave me someone out of Bryan the first time, and he came by. He told me that that other part was probably going to go out, and it did two months and 10 days later, which made me call and get another $100 visit. When I called the second time, that company couldn't come until a week later so they found Suncoast, which came out on Thursday. I was just a little frustrated because the microwave wasn't fixed the first time. If the guy knew the part was going to go out, he should have went ahead and fixed it. He told me that the keypad is usually what goes out, which he didn't replace. He got it working the first time.

The first claim I did went pretty good. I called American Home Shield and they set it up. I received an appointment from Allcity. The tech came out on time and was very professional. He did something and told me what was wrong and then he had to order a part. But I had to call to follow-up because I noticed that it was going into the third week and I didn't hear anything from the time the tech left and he gave his summary on what was wrong with my washer. Then I found out that the part had already come in that previous week and no one reached out to reschedule an appointment.

AHS is like a nice safety net especially when you're retired and on a fixed income. There is an assurance that you can get things fixed when you need them. I do my claims over my phone. I try to stay away from the online stuff. I'm older and so sick of everything going through online. You change your password every week. I'm frustrated with it so I would much rather talk to somebody.

I've been with American Home Shield for 18 years. They're very reliable when we call for someone to check or fix something. They do what they say they will do. If they can't fix things, they'll replace it.

I had some issues with the plumbing, and submitting the claim to American Home Shield was an easy process. The techs came out, did the work and they were very professional.

When the call came in, and I called the company and said, "Hey, what's going on? Are you coming out?" The rep said he was trying to find out what the problem was. When I explained to him what the problem was and what kind of microwave it was, one of them said, "This is a two-man job. It's only one man. We don't have another person.” They had to cancel. I called another company up and told them what it was. They had to reassign the call to another company, which came a couple of days later. That gentleman came in and had the tools that could take the microwave down himself. And then he did the job. He replaced some parts and then that was it.

AHS is a great company. They resolve things quickly by getting out knowledgeable technicians and backing what they have in the warranty. Recently, a gentlemen came in, knew what the problem was and resolved the issue in probably less than an hour. He was very professional, knowledgeable about the issue and took safety precautions.

The thermostat was broken and when I called the claim in, the rep at American Home Shield said that I would get a call from the person who was going to come out to fix the problem. The guy called the very next day and I scheduled an appointment that was convenient for me. That was when he came and he was there on time. He put a new thermostat in within minutes and was gone. He did a great job. He was very nice, proficient, explained everything and answered all my questions. It was wintertime, getting close to changing now but my furnace wasn't kicking in because the thing wasn't working. So, it was very helpful and I was very satisfied. Everything has been working perfectly since then.

The control board went out on the heating unit so the heat wouldn't work. The contractor came out and put a new control board in it. They were here for a couple of hours and everything went great.

I needed an AC repair. The techs came in, handled the business, and corrected what was broken. They fixed it quickly and they were nice. They were also respectful and professional. I've got another claim right now for a microwave and AHS had somebody come out for that two weeks ago. They're ordering parts and no one has called me so far. I could have gone ahead and bought another microwave if it was going to take this long and if I had known that. Another thing is, AHS would tell you one thing and you would think you'd be covered for something. When my water heater went out, they had someone come out and replace it. But I ended up paying 500 and some dollars for a water heater that could have been $100. So, that killed it for me right there. Everything after that, there always seemed to be a problem.

I have an ongoing claim that's been going on for at least a week now. When I submitted it to AHS, I didn't get an immediate response and they waited almost a week before they could get out. But the techs came and checked the problem. They were very nice and informative. I had to get some other stuff done to dry out where there was water penetration and today, they're supposed to come out and install the water heater with an additional $860 worth of stuff.

There was leakage underneath the sink and there was some part of the faucet handle that was causing it to drain inward. I submitted a claim with AHS and I got a call right away from the plumbing company. The plumber came out that same day and he was good. He fixed the problems that day. All in all, when I've submitted claims with AHS, my experience seems to go well and the companies that they work with are good.

Through all these years I've had American Home Shield, I've never really had a problem until my washing machine broke last year. They couldn't find a part for it. They said the part wasn't being made anymore. Finally, they found the part and that took them three months. It was a big thing. Other than that, American Home Shield usually takes care of stuff right away. We have a claim where the water tank had rusted on the top and it was leaking water from the top. We need a new water heater. A plumber will be coming back out tomorrow. He will be picking up a new water heater, bringing it, and putting it in.

We submitted a claim for our water heater. It froze and cracked. Our experience with AHS didn't go well this time. First of all, a language barrier is a problem with the customer care advocates on that side of American Home Shield. The second thing is, most of the customer care people are not trained to resolve a problem. They just continually repeat the policy and the procedure. I ended up speaking with somebody in the cancellation department three times because I wasn't getting anywhere with those people. I said, "Forget it. Let's cancel." Even though I've had an account for 13 years.

Our water heater started leaking and it needed to be replaced. American Home Shield replaced it but it cost me money. It was an older water heater so the warranty didn't cover the whole price of a brand new one. Every time I needed some repairs made, there was no problem with American Home Shield getting the proper contractors to come out and do the work. Everybody that they have sent out has been super, very upfront, courteous, and professional.

It's easy to submit claims but I've had five or six times for a contractor to come fix my heater. It kept breaking down They made it sound like it was hard to get American Home Shield to pay for a new furnace. I'm told from American Home Shield that whatever the contractor recommends is what they go by. But if they see the same issue being called in to get repaired, there should be a limit to how many times they repair something versus replacing it. It cost me close to $700 for the $75 I paid each time.

My shower was leaking. When I would turn it off, the water would still be running. The tech fixed everything and replaced whatever parts were needed. Everything's still working.

For the most part, it's a good experience with American Home Shield. We've been customers for about 20 years now with two different homes. The process was very simple and very self-explanatory. Whenever I make a claim, I go to their website. It's very easy to navigate. It would be nice to have a comment spot where we can give details to American Home Shield that can be passed on to the service provider. I live out in the middle of nowhere and we always have to have a service call where someone comes out to look at the problem. There are some times that I could actually explain the problem so they would be able to come out with possible parts to replace things to save them a trip and save me time without heat or without a washing machine or without whatever.

Although we've had a great techs so far, one of the things that was frustrating was one time, a guy came to our house and he brought a plumber to come over. He said, “Well, your PSI and your water pressure is too high.” I get what they're saying, but I don't control that. I bought the house this way. The guy couldn't touch anything per the whatever, but he said, “Oh, but for $1,000, we can fix that.” Of course, he can, for $1,000.

We submitted a claim online for a light fixture outlet that wasn't working. It would turn on but it wouldn't stay on, or sometimes, it wouldn't turn on at all and then it would turn on by itself after the fact. I got a phone call to schedule an appointment with the assigned company. I also got some text messages alerting me that they were coming. The tech did an evaluation and he said he couldn't do anything until they approved it. AHS's website can be a little bit more specific in the options that I could select. I selected “Other” instead of anything more specific ‘cause it didn't offer me the option to select that the outlet was coming in and out. It was just like, “switch outlet.”

The garage door would not open and the contractor was a 10 out of 10. Since they’ve been out, everything is working perfectly. We could get in and out of our garage. AHS is worth it.

The guys for my recent plumbing repair were nice. They did their jobs good and cleaned up the mess. I was satisfied with everything. I was always glad I had American Home Shield.

There was this pipe that I did not know why it was running water through it. I thought there was something wrong with the plumbing. When the plumber looked at it, he told me it was the water softener. He asked me to show him where the water softener was. He pushed the button and it turned it off. He fixed my problem. I wish I would have YouTubed it because I ended up paying the $75 deductible and he literally just pushed a button.

When there was a leak on my bathtub, I submitted the claim over the phone with an agent and it was difficult. Nobody knew what they were talking about. The plumber was great though. I love that part. He came and fixed it.

I put in a request for my garbage disposal and my hot water heater and the tech came out the same day. He tech replaced the garbage disposal and it was fixed. But I still have to follow up regarding my hot water heater because it's not completely fixed. There were two issues with my hot water heater. The water wasn't getting as hot and there was a noise coming from the bathtub. The tech was able to fix the noise, but the water is still not staying hot at all, so I have to call back. But overall, the work was fine. AHS was professional and they were able to fix most of the issues.

The process was very easy when I reached out to American Home Shield for a claim. I like them, so far.

My recent claim with AHS was very good. I had a nice time. Our microwave broke. So, one of the parts had to be replaced. They ordered the original part from Samsung and it took about four days for the repair. It’s working fine now.

My water heater was making a bad noise and I called American Home Shield to put in the claim. I went through the recording and the only thing I didn't like about it was that before you could even talk to them about what was going on, they wanted your money first. But they said that the contractor would get in contact with me probably the next day, which they did. They came out, looked at the water heater and said that the settings on the heater were set way too high. They thought that maybe it was what was causing the noise. So, they turned them down. It did not work so I called back AHS for a recall. They contacted the manufacturer of the water heater because apparently, it's still under warranty because it's only a couple of years old. The manufacturer said that they need to replace the thermostat and heating element but they were to order them. They won't be in until sometime this week.

The motor of the AC fan had gone out and the tech who serviced it was fast and efficient. He did a good job.

The service guy was really professional. He came in, went up the attic and assessed the unit. There were was a couple of screws missing on the unit. It didn't take him very long and he had it back up and running. So it was a really good experience with that company.

It took a minute to get the parts. When they came in, the young lady who made the repair was very good. We have several policies with American Home Shield and everybody has been professional and would do whatever they could. When there was a delay, they let us know and promised a call back with the changes. They made that call. I recommend AHS to other people.

All at once, our plumbing seized up and it put the water out on the floor in the laundry room and nothing would go any place, and the garbage disposal was locked up. The technician came and looked at everything. Instead of just coming in like most plumbers and doing something, he went around and looked at everything and decided what the problem was, and then he started working on that and got it all fixed for us. Everything is working great. We were very happy with American Home Shield and what they have done in our home. AHS is doing a good job and I appreciate it. The only thing was, if I call a plumber, he comes out. With AHS, I called in about plumbing on a Thursday, and it was Monday before they could get there. But the work that they did was stellar.

I was apprehensive at first about American Home Shield but so far, it's been good. I was put in for a washing machine repair but they changed it to a purchase. They replaced my old unit and put in a new one. Everything went efficiently. The techs got it all set up pretty quickly.

My most recent claim was for a garbage disposal and it was pretty easy. A tech came out really fast, so that was great. He was very nice and he had everything with him. I also submitted a claim that same week for a washer and dryer situation. The tech replaced a part and it fixed the heat and cold issue. But the water is still not going to where it's supposed to go. So I was gonna follow up with them and see if the contractor could come back out. Other than that, I'm very happy with the service from American Home Shield. It has helped me with some issues that will have otherwise been very costly for me to come up with.

When I bought the house, I wasn't sure how old the furnace was. The previous owners hadn't told me and I know that the house was 25 years old. So, maybe the furnace should be looked at. I made my request online to American Home Shield as I was instructed. They referred someone to me immediately and I had someone come out. The repair guy gave it the once-over to make sure it was okay. He said it was only about 10 years previous to me buying the house that the furnace was replaced. So, that was good to know. But the thermostat, which was 25 years old, was not replaced and I didn't realize that. It wasn't working. So the furnace was running but it wasn't shutting off. I gave another request and the guy came out and replaced the thermostat. It was covered under the warranty and that was great.

During a real freeze, my furnace decided to quit, and it was the second time in the last month or two. I called my furnace man and he came out, wiggled some wires, tightened things up, and it came back on. It worked for about two weeks and it went off again. I called him back out and he said that the problem was an electric switch box, and I needed an electrician to come out. I went back to American Home Shield and they sent Georgia Boy out. They couldn't find anything particularly wrong with it. I thought we were going to have to replace this switch box. They tinkered with it and checked it, so it's never gone funky since. American Home Shield also replaced our hot water heater that had gone bad and wore out a couple of years ago. I'm happy with them so far. I have no complaints against them as long as they give me good coverage.

I submitted a claim to American Home Shield to rekey the locks and the contractor called for it the next day but I was not available. That was on a Thursday and they came on a Monday. They explained what they were going to do and they wore their protective equipment. It was a smooth process. I also submitted a claim for the air conditioner last year and the work took too long. I was without AC for almost two months.

AHS does a good job. My wife usually calls in the service requests to them then they're recorded on a website. We track the progress through the website and they send us texts regarding the status of the service request. Recently, the water dispenser would leak after it dispensed water and the ice maker wasn't working properly. It was only giving crushed ice but not complete ice cubes. I liked the contractor that came. They were very knowledgeable and did an excellent job with the repair. They taught me a lot about the way the appliances work. The only problem with the repair was that it took a long time to get the parts. I understand because of the pandemic, there is a great deal of difficulty getting parts for certain appliances these days but nobody kept me informed that they were still waiting. I had to call three or four times. Other than that, it went pretty smoothly.

The tech that came out was honest. He found problems I didn't even know I had with my dryer and he was able to get them fixed. The dryer's been working great.

I called because I wasn't getting cold air coming in. A-US Air Conditioning of Texas addressed the problem well, although it was an electrician problem and not an HVAC problem. They lined everything up and got the electrician out.

The technicians were courteous, very friendly and helpful. They took off their shoes and wore masks. There was a faulty electrical outlet somewhere along the circuit and they figured it out and replaced the outlet. They checked the electrical panel to make sure there were no other issues. I would highly recommend them.

The gentleman who came out for the ceiling fan was very pleasant. He came on time and did his job. He said the issue was the transformer that went bad. He fixed what was needed. So, we're happy. We've had American Home Shield for a long time and they've helped us out many times. We have recommended it to a couple of our friends and they used them for a while. We will always have American Home Shield till the day we go to the great band.

My recent claim for a stovetop was expedited and the technician came in the next day. But the tech was not able to do fix it, so American Home Shield called somebody else. There were parts that had to be ordered. So we're still waiting. Other than that, I've had American Home Shield for a few years and I'm happy with it.

I just moved into my house and when I was gonna use the appliance, it didn't work. Home Shield gave me the contractor's name and they said that someone would follow up with me within 24 hours which they did. The tech was very friendly, respectful, and knowledgeable. He tried his best not to have Home Shield replace my appliance. He said that in all his years, he's never been able not to fix an appliance. He tried everything but my appliance was so old he couldn't get parts for it. So it hasn't been replaced yet.

I got a quick response when I submitted a claim for my microwave. There was a follow-up by text and email and from the contractor as well. The tech came within a few days. He had to order a part that was missing. But he kept me in touch throughout the time. The service was great. When the parts arrived, he made another call to come in and fix it. Overall, I had a great response from both American Home Shield and the contractor they sent to me.

Calling AHS is better when filing a claim. I tried doing it online and it led to miscommunication because the webpage will not allow you to put in your work order unless you put it in more than one time. But unnecessarily charges can occur because you can't say exactly what's wrong without picking out more than one item.

I had a rekey. The tech that came out was outstanding and knowledgeable. She was courteous and efficient too. Any questions asked, she was right there to answer anything that I wanted.

I've been with American Home Shield for 10 years or maybe more because it was very reliable and customer-friendly. However, Sonia, the lady that I talked to, said my HVAC wasn't replaced. At first, I liked the service. But after AHS denied the authorization of the heat kit, which the contractor forgot to install, and going back and forth, that was the straw that broke the camel's back. I'm gonna switch. Read the reviews.

The furnace was lighting unreliably. The AC would turn on and the air would start fine, but sometimes it would be warm, then sometimes it would remain cold. So, I called up the people that installed it and they gave me a couple of diagnostics to go through. It looked like it was going to need some sort of repair and one of the components was faulty. So, I scheduled with American Home Shield and the Alpha Heating guys came twice. The first time they were here, they took a look at it, did a bunch of diagnostics on the electrics, and figured out that it was the circuit board that was faulty. That was pretty quick and took 20 minutes or so.

My furnace wasn't heating. The tech had to put in a new part. Overall, my experience with American Home Shield has been pretty good. Sometimes though, the people they assign to repair my problems are not the quality I would like.

Our tenants have been putting so many requests in for something to be fixed. One time, there was no heat on the downstairs part of the house and it was resolved. We're disappointed with some of the stuff though. Some things have been coming through that American Home Shield won't cover. Twice, we had electrical issues that we had to pay a lot more out of pocket. American Home Shield has taken care of minor things. However, for what we pay every month and what we're getting, we're not too happy with them right now, especially with what happened this last time with a weather issue and we needed help. We had water damage, and our water heater burst. We weren’t covered for that. There was all this other stuff in the house too.

I’ve been receiving brochures in the mail about AHS but I constantly kept throwing them away. Then one Saturday morning, I called them and spoke with a gentleman. He was talking about programs and the different options that I had. I told him that I'd call back then I waited and emailed, asked a few friends about it because they had it. They were telling me they had a good experience, so I went ahead and purchased the policy.

Everyone's been a big fail, across the board, specifically with Whirlpool and predominantly with American Home Shield. It's been just a cluster. The problem was, Whirlpool claims that they never submitted their report. I said, "I met the guy. He came to my house, he looked at my induction range and submitted a report." Then Whirlpool claimed they never received it. So that cost me about a month of back and forth. Every other day, 45 minutes to an hour on the phone. It was a disaster. Then I had to escalate it to the executive levels, where I said, “I'm done with these people.” Finally, they started taking me seriously and looking at it. They couldn't believe how it was mismanaged from the start. I got one of their specialists involved and they've been helping me. I've gotten some progress on items.

The tech was awesome. He was quick to knowing exactly what was wrong with the appliance and got it fixed in a reasonable amount of time. We've had other claims in the past that were not that good though. One took forever. They had to come back out five times. Still, I enjoy having American Home Shield. It's a good peace of mind to have. It's very user-friendly and they have people come out quick to fix the problem.

My dryer wasn't staying on. A tech came in and right away knew what the problem was. Once he took everything apart, he realized he was correct. It was just the belt. It was an easy fix that took 20 minutes. Everything's been great with American Home Shield including their response time.

We used another home warranty company before Home Shield. The home warranty was a good deal for us because we had an older house and things were breaking down. However, that home warranty company was awful to deal with. I did a lot of research to find what the best company was. American Home Shield came up as the best and we have been very satisfied with what they've offered.

Everything went well. The motherboard on the oven wall unit went out for the second time and they said that that model was being discontinued so they had to replace it. However, the time it took from ordering the appliance and having it shipped and installed was lengthy. It took about two and a half weeks.

I have an issue with my refrigerator and a contractor is due to come out tomorrow. I had a couple of contractors come out for the same issue. It's not really a problem because American Home Shield is just getting different people to come out to diagnose it for them to push the issue with Samsung. Because from what the last technician told me, the refrigerator is still up under warranty. However, the technician coming on Saturday will be the third technician. The first two that came out told me the exact same thing. The last technician told me that most of the time, with the issue I'm having with my refrigerator, they just replace it. Both the technicians that came out were accommodating to my issues and very informative.

When I put in a call, AHS immediately gave me the number of the contractor. They said to go ahead and contact them. And I did. I set an appointment right away, so that was pretty smooth. The company was great as well. I've had a few other different ones that came out that also worked for American Home Shield and this one seemed a little more thorough. Their name is Redwood Coast and their tech took his time to figured out what was wrong with my plumbing. He even ran a camera down for us and checked it out. Then, we figured out quite a bit, so the service was a good and he fixed the problem. So I would recommend Redwood Coast.

I filed a claim with AHS and got a contact, which I called up directly. Then, I got a service date for the same day and the tech came out and resolved the issue. It was relatively quick and easy. So I'm pretty satisfied right now. It’s the first time we had to use AHS and I'm hoping it's like that every time. But the tech didn't seem very confident in what he was doing. He was calling either his manager or somebody just to make sure the steps that were being taken were correct. But our issue turned out to be a relatively easy one, so as far as we know, it's been resolved and I haven't had any other issue yet with the AC service.

I initiated contact with American Home Shield for a rekey service. They said a contractor would contact me within 48 hours. The contractor contacted me in less than a couple of hours. Their tech was at the house within four days. He did everything he said he was gonna do. After he completed the job, he walked me through the house and checked every key on every lock. He let me do it to make sure I was satisfied with the service and I was. I had a very positive experience with American Home Shield. They did what they said they were gonna do and it wasn't in bad taste.

We were having trouble with our furnace and the contractor handled it very well. They were very efficient and professional. They came in, assessed the issue, and within two hours, they were back to fix the problem. American Home Shield was perfect. All we did was call the number, they got somebody out there, and it was great.

With my recent claim, the technician that came was good. He was on time, polite, and he had on his mask. Everything was done in a timely manner. It's just that I called for different services at one time. American Home Shield has a plumbing service and it sucks. But then they're a good service to have if you're a homeowner.

American Home Shield's service the latest time was fine. Some of the previous times, I called them out and the technician was supposed to take a look at my air conditioner. He came back in the house after he looked at it, and he said that it was an electrical issue. He ended up leaving. He packed his stuff and he left. I called someone else to repair the electrical issues because I was under the assumption that I needed to and that they wouldn't repair my air conditioner. So I called somebody else, they came out and they repaired the air conditioner.

My AC claim with AHS went great. The tech called ahead a couple of times, let me know where he was and when he was gonna be there. He showed up, got right to work, knew the system. It was a unique issue. So, it was a head-scratcher for a little while there. But he stuck with it and ended up getting to the problems. He got it all fixed up. It was a great experience overall. Everything's great now. AHS was very prompt and they did what they said they were going to do. So, I appreciate it. I will continue on. I'm very satisfied.

My Samsung convection oven stopped working. I did the claim online with American Home Shield and paid the fee. Then, Anthony, the repair guy, called me on Monday and diagnosed it over the phone. He came out and it was done. The oven’s working and it was awesome. He was great and super nice.

My AC wasn't working. We liked the contractor that was sent. We've dealt with them one time before and they were always good.

I went to the American Home Shield webpage on my phone to make the claim for the pilot light on my water heater, and it was easy. The tech showed up. He was on time, very polite and got to the door. He even removed his shoes upon entering the home. He was in and out in five minutes. It was a simple interaction. I had some locks rekeyed in the home and the locksmiths were good. AHS is very good value for your money.

It was easy doing a garbage disposal claim to American Home Shield. The technician got the job done.

The AC unit itself was freezing up, building up ice on the outside of it. When I put in a claim for it, American Home Shield set me up with Comfort First within 24 hours. And then, they called and set up an appointment. It took three days before they got out here. They came out here, did the evaluation on it, and realized that it was the control for the defrost panel which caused it not to defrost. They ordered the part. It took two weeks for the part to get in. As soon as it came in, Comfort First called to set up an appointment to come, and they came and installed the part. They installed it on Monday.

The service company did a good job of troubleshooting the appliance, getting a part ordered, coming in and accomplishing the task at hand. But American Home Shield is a for-profit company, and they're going to pay as little as they can to those people they contract with, and they're going to maximize their profitability by not taking care of certain things, which they've done in my case.

The electrical repair claim I had was completed. The technician fixed the problem as soon as possible. The part came and it took around 45 minutes to fix it and then he left. I've had other claims in the past and they were good. But this is the second time my refrigerator got changed. My food is getting wasted a lot of times. So that's what I'm asking but the American Home Shield reps say that they are not doing anything for it. I also had plumbing work at the same time but it was not fixed for me. In the kitchen, my water was coming very close and the plumber said that he would call me back. But he left and never called me back. He then closed my account. Other than that, my overall experience with AHS has been good.

Hoosier Plumbing was absolutely phenomenal. I made a claim, Hoosier called me, scheduled immediately, and came out and did the work. However, they had to cut out drywall to get to my leaky repair, so I have a big hole in my ceiling and it's been a week today since they fixed it. I have yet to have anyone assigned to come back and fix my drywall though. Hoosier doesn't do that and they even told me that. Somebody was going to be assigned for it, but I haven't heard from anybody. I called Home Shield on Wednesday and all the automated thing said was they're looking for somebody.

My boyfriend told me about American Home Shield and suggested it. It’s a good deal. If I have a major appliance breakdown, it saves me from having to buy a new appliance or pay for a service fee. When my freezer wasn't freezing and my fridge wasn't cooling, I called American Home Shield over the phone. I also asked them to give me a bit of time to pay the $100. They said they’d hold it, but they charged my card anyway, which was frustrating. I don’t like being lied to. Other than that, it was fine. The man came out and figured out what's wrong then he got the unit cooling again. Some of my food went bad, but I would have lost a lot more. The man was great. He showed what he was doing and he explained to me. He was very helpful too, but the icemaker and the water thing doesn't work yet. He was supposed to get a part and he said he'd be back with it. Now, I’m waiting.

American Home Shield took quite a while, but eventually, I got a new microwave. We've been without it since December. A couple of weeks there to the end, there was a bad weather. I was supposed to get it one week, and then they called in with the bad weather. They brought it the next week. And then Riley came in last Friday and installed it in. Everything is working good now. Just from December to the 1st of March was quite a long time without it. But other than that, I'm happy now.

There were some good things that we've experienced, but some unfortunate things. The first time we used American Home Shield, we had some plumbing replaced, and that went super smooth. And then, we had another plumbing situation that didn't go as smooth. It was a poor experience. The holdup was the plumbing contractors dragged their feet and I constantly had to call AHS to have them call the contractors. It was a serious problem. My only bathtub was unusable, and I got two kids for four months. Four months later, I had to pay 400 bucks out of my own pocket and I ended up having to do a three-way call between AHS and the contractors for someone to get it together enough to get someone out here.

I had an issue with a spigot in the bathroom and the repair that the tech did worked. He was a nice guy, too. But usually, the service I got from the techs who come out isn't fine and I've had so many stinky experiences. Many times, I've had to prepay because you're not allowed to schedule online without paying first, but when I've had someone come out, they couldn't fix the problem or they try to upsell me. They'd say they'd come back and fix it for me, but since it was not covered, it'd cost me $300.

I needed a refrigerator repair. We submitted the claim online and within 24 hours, they assigned Able Heating & AC to us. Then another 24 hours went by and we I had an appointment scheduled. The process was very simple and our experience with the techs was really good. This was the third time they've been out there for three different appliances. The first time we used Able, there was some issue with scheduling, they were not calling back, and they didn't show up. But the last few times have been really good and they've been spot on.

We had a claim for our swimming pool in the backyard. The first guy was supposed to come back but he didn't. He said he had to get approval. I couldn't understand that because we had approval for the pool. I called and was sent another guy two days later. He took care of the problem. It was great. I've used American Home Shield in the past and I've never had any problems. I've been pretty happy with them. They give you what you pay for.

AHS offered the fall cleaning for winter of the heating unit and I availed of that. When the tech came out, he said that it looked like my motor didn't have a whole lot of life left, but he couldn't do anything about it because that wasn't the intent of that service call. He just told me to observe it. Then, it started making a lot of odd noises and I didn't think it was working correctly. It didn't seem like it was kicking on when it needed to, so I put the call in and he came out. He changed the motor and it's been wonderful ever since.

I had an appliance issue and the claim was handled wonderfully. They came out promptly. The parts are on order and I'm waiting for them to come put them in when they arrive. With the refrigerator stuff, the experience has been amazing, but with my air conditioning stuff, it was not so good. I've had five visits from Total Air Care for my heat this winter. I've had three visits from the air conditioning people since I've been here. So, I've had eight visits in less than two years. They keep telling me they need to put in Freon, they need to do this, they need to do that. The system's 14 years old. They'll recommend replacement, but then when I would call American Home Shield, they would say, “No. You need this, that, and the other,” but they haven't said anything about replacement. I'm caught in the middle.

We had a jetted tub in the master bathroom that we thought the button that turns it on was not working correctly. I submitted the claim then I received an email stating that a company had been assigned. I waited for 24 hours to give them a chance, but then I reached out to them directly. We weren't there when Walston Mechanical initially came out and said that there was no power to the tub, so they couldn't test anything. Come to find out, the breaker in the panel box was off and the technician just didn't think to turn the panel box back on.

Our motor in the garage door opener had broken and it wasn't opening the garage door. So we had called American Home Shield and they assigned us to Flash Garage Door. It was very easy. They said I would get a call within the next 24 hours. The company called us that day. A gentleman came out. He was very friendly, and he explained what the problem was. He showed us the parts that were broken and then walked us through how he was going to fix everything. He did a real good job, informing us of what the problem was. He fixed it. We've had AHS for many years and been very satisfied with the service and will continue to enjoy the service.

I had American Home Shield before from a previous home that I purchased. When we bought a brand new house, it came with it. One time, I called the 800 number when the compressor on my indoor fridge went out. It was easy. The only thing that I didn't like was they gave me a timeframe of the serviceman being there from 8:00 in the morning to 5:00 in the evening. I wasn't too happy of a nine-hour window. I spent the whole day waiting, not knowing exactly what time or when this guy is gonna come.

Our hot water heater died unexpectedly. I called Home Shield and they assigned us a contractor. They immediately came out. When they came out the first time, they were very professional, listened to the diagnosis that we had, and immediately believed it was a problem. They applied what they thought was going to be the immediate fix the problem, which was replacing a thermocouple. The fix that they initially did, knowing that the entire control board had most likely failed in there, should have worked. That was based on their experience. Before they left, they made sure everything was working. It just so happened that within a matter of hours, the fix that they had applied turned out not to be the solution because the hot water heater itself was bad. We called back later that evening and told them that the hot water heater was out again. On the whole, the contractor came out more than twice.

If I call American Home Shield for a claim, they have to assign a contractor to come here. Sometimes, it's easier for me to just call my own contractor. It's just weird that I have to go to certain people they assign to me, which is something I don't like. The process just seems to work out now because I moved to a new area so I don't know a lot of people.

The AC was leaking pretty much at every joint. Myers Comfort Specialist came out pretty quickly and fixed it. The AC has been working good ever since.

We had Realty Rekey come out for a cylinder lock. They rekeyed all the doors and it was good. However, I have two claims in right now. One for plumbing leaks and another for a furnace. One repair company came yesterday and broke something that I had ordered that I had to return. They haven't gotten back to me yet. They didn't even fix the unit. Today, the plumbing guy came out. He said he was going to call his boss, and just left. He didn't tell me anything.

We've been having issues with our heating periodically throughout the past year, and we had just tried to cut it on and it wasn't putting out any heat. It wasn't pushing any air. So we called American Home Shield, and they sent out Honesty Mechanical. The day they came out, they figured out what the issue was, got the parts in the same day, but was unable to get out till the next morning. They installed the part and the heat came back on. It was the inducer motor that needed replaced. This is our first experience with AHS. It was very simple. I didn't have any issues submitting anything. We just called them, explained our situation, and they arranged for a technician to come out and assess it, and then they were able to solve it pretty quickly. It was a really good experience.

The bearings in the pool pump went out. I spoke to AHS. They sent somebody out and he got it fixed. He came out within a day and then pulled the pump off and took it back, rebuilt it and replaced it.

Our garage door opener was not opening. It was difficult to get a service from AHS because there was no provider around the area that could come out. So, they had to seek out a company from two hours away. The tech who came out was good. He came out and addressed the issue right away. He hooked the garage door up and it was opening all by itself. This gentleman knew it was Home Shield's job, so he really wanted to take that pride and get it done right. Knowing that AHS has contractors like that is reassuring. I also had a pretty easy experience with them, plus they went above and beyond in trying to get the repair done as soon as possible.

In the beginning, the contractor had to find and wait for the part but that was understandable with COVID and everything going on. So, overall, on both ends, everything went fine. Everybody was professional, knowledgeable, and helpful. They were great. My claims with American Home Shield turned out well.

Our range's oven had eight different settings. Only two were working - the broiler and the convection oven. I would push the button and it would just print out "ERR". I changed the thermostat and that didn't work. I called AHS and David from Quality Appliance found that the key panel board was shot. He was polite, knowledgeable, and informative. He talked through what he felt was wrong the first time he was here and he was spot on. He explained what he was going to do. He put a new key panel board in and the oven has been working like a charm ever since. I'm really happy with the guy AHS sent me.

We had air conditioner problems before and we ended up replacing the unit. It was a rough heat and we were inside, which was why we cancelled it. But we decided to give AHS one more try and we reactivated it. This time, we got the call back from the plumber Paramount. We had to call back the next day and then, he came out to fix it the next day. So, he was very good. I'm quite happy with that. He did a good job and he was very courteous. American Home Shield got it taken care of.

My heater wasn't keeping up. I called out A-US Air and I had to have them come out and check. It took them a week. Based on the weather conditions that we were experiencing and the numerous people that called contractors, the technician got out as soon as he could. He did some tests on my heating unit and my heat pump outside, and it all checked out good. I was quite satisfied in his thoroughness. He was great guy. He was fair and honest. It was a good experience.

American Home Shield is the best. I have enjoyed dealing with it. The customer service has been good. Even with the contractors that they have come out to my homes, I haven't had any type of complaints. I've always traveled with the military and my best friend was a soldier. She had two houses that she had rented out while we were PCSing. One of the Realtors had told her that having American Home Shield is an easy way of keeping up the maintenance. When we got back and I got my home here, she was like, “Look, you need to call them because stuff is gonna go wrong. You see how things happened at the other house.” When I was able to get everything started, it came in handy. I was like, “Yeah, I'll never go nowhere without it.”

I did a claim to American Home Shield for a broken washing machine. It was easy. They got right back to me. The repairman didn't take long to get here. He found out what was wrong, ordered the part, kept in touch, told me when it came in, and came back and fixed it. He called us and told us that the part was due to come in the next day, so he wanted to schedule the reappointment. He did that, and there's no problem. It was, altogether, great. This is the first time I've had them come out. We had a different company in the past that I was very dissatisfied with. But I was real happy with Home Shield.

I had a previous claim that I was not happy with so I was disputing that. American Home Shield's system would not allow me to do that online. So, I had to manually call them to open a claim. Other than that, my experience was straightforward and relatively simple.

I had some problem with the pop-ups in my pool. But it turns out that that cleaning system isn't covered by the warranty, so the tech kind of did a little tune-up on it and then left. I didn't realize that the cleaning system wasn't covered. Other than that, American Home Shield is very convenient. It covers a lot of things in our house.

It was a rough start with American Home Shield.. We had maybe three service calls and everybody they sent out just looked at things and said they couldn't do anything. The guy for the toilet claim didn't do anything. We had an electrician to come out and he just stood up there, looked at the box and said, "That's an old box. There's nothing I can do." My lights were blinking and come to find out the wire had burnt at the top of the box. He didn't even look at it. My house could have burned down so I called someone on my own and got the work done even though I keep paying American Home Shield.

The refrigerator stopped cooling and the contractor came in with a controller card and they replaced the controller card. It was working but then things were freezing in the refrigerator. They came back and they fixed that and everything has been fine. One problem I had with AHS was when I had a water leak and they sent somebody out for a water leak but it turned out to be my pool pump so I had to pay a deductible twice. That was the worst part. Other than that, AHS has been pretty good about getting things done.

The dishwasher was not working and the claims process with American Home Shield was on time. The contractor was professional. The service with AHS has been good and I recommend them to other people.

The claim for the washing machine went absolutely great. The dude was prompt. He fixed everything and explained everything that went wrong. He even entertained my son, because my son is very curious on mechanics. So he was letting my son kinda help him a little bit. I am very grateful for that. Pretty much every maintenance people we've had that come out with American Home Shield, other than one, had been excellent with my kids and very patient with their curiosity.

I put clothes in the dryer to dry and then, I started smelling something and smoke came out. I turned the dryer off. The contractor did a great job and since then, my equipment is working. We're a family of seven so the dryer being fixed helped me a lot to do my laundry while I'm doing my other house chores in my house instead of me going to the Laundromat, so it was very convenient for me. American Home Shield is efficient and very professional. I’ve had them for a year and a half now. Getting a warranty is the best thing to do. When you got those electrical equipment, anything can go wrong anytime. I didn’t expect my dryer when it smoked. So, it was better that I had AHS. It saved me a lot.

I was having problems with my heat pump system so we had a tech come out to service it. He diagnosed it as a bad controller board and had to order a part. The tech came back a week later when the part came in, to install it. At the same time, it was found out that my old thermostat was not functioning correctly either and was part of the problem, so it had to be replaced as well. But it's working fine now. We're very happy and satisfied with AHS. I've had them for many years and they provide a very good service and response. It's a very worthwhile service and it has saved me a lot of money.

I heard some good things about American Home Shield and so I switched to them. With my recent claim, I'm still having issues with my appliance that they repaired. The technician that they sent was very bad. He said that I purposely damaged my appliance, which makes absolutely no sense why anybody would do that on purpose. I had to fight for them to even consider my repair, and at this point, they have to replace my appliance. If they don’t, then it’s gonna be the worst score.

I'm glad that I have AHS. They are prompt at getting somebody here and the people that they've had are good. I called for my washer, my dryer and my refrigerator. The contractor came out and there were some parts that needed to be replaced on the washer. They got the parts within two weeks and they came back. The dryer was just a little thing but I got the same guy for the washer and the dryer and he was good. For the refrigerator that doesn't get real cold, they couldn't come for that until the end of March. But I haven't lost any food so it's not that big of a deal.

The furnace gas burner started to act up. AHS scheduled a company to come out called Fast Response. When the tech came out, falsely, he didn't find other things that were wrong. The furnace was leaking and it had yellow stuff on it. It messed up the control panel and it took 15 days for them to even come back with this little part, which they never did. I called back American Home Shield and they referred a second company, Comfort Air. They took care of it. Then, recently, the motor blower went out. They came back out, checked it and they had to wait for a part. They put it on this past Monday. So, everything was good.

The contractor did my dishwasher and replaced the hose on the washer that was leaking. With my claim, American Home Shield told me I would be able to cash out or they could replace it. My wife says she wants to cash out and I want to know how to go about that. I’m gonna call them now. They’re a great company.

The work Big Kountry did for me was great. The tech was able to check the spinner, but he wasn't able to look at the washing machine and do a practice run because I had no water. I needed it fixed so when I had water, then I could use it. Sometimes, what it does is it'll still stay on wash, but yet, it's not doing anything so I have to hit the button again and then it starts all over. By then, the soap is already gone, but it hasn't spun. It's only happened on one load, so I'm going to use it for a few more loads and see if that's still an issue. If it is, then I'll give Big Kountry a call.

The vendor that I had for my last claim was fantastic. He worked on an appliance and since the service, the appliance's performance has improved. Everything went pretty smoothly. But other than that, my experience with AHS has been pretty horrendous. Stay away from them at all costs. In retrospect, when we closed on the house and I got to choose the company to go with, it was a mistake to choose to go with them.

I called AHS for the AC. I requested Cool Works. They got assigned. They came out the same day and got it taken care of within five hours. That was incredibly impressive. It seemed to be an electrical problem and the tech squared it away for me right away. The tech was fantastic. I recommend AHS to everybody.

I had a claim for the furnace and when the guys came, they said it was clogged. They went down and they got the job done. In a blink of a eye, it was on. Everything was fixed. So they were professional and fast. American Home Shield is a very good service and I like it. They are very fast coming out if something was wrong. So it's a smooth service.

American Home Shield is definitely worth having since I've only had to use it twice, but they were for dire needs. One time, my AC went out in the middle of summer and I was able to get that fixed within the next business day. I would tell friends and family, if they are homeowners, to definitely get it because it does work out in the end. It's very easy to submit service requests. I usually go online and follow the steps. Typically, I'll have the technician call me, and I'll schedule the appointment that way. The technician that came out recently was very professional. He taught me a bit about my dishwasher that I didn't know after using it for so many years. That was always interesting.

It was very difficult getting ahold of a person with American Home Shield. I would love to see them use a call center in the United States 'cause the persons I spoke with spoke English but did not understand the context of English. They didn't understand that it was a Sunday and I had eight inches of water in part of my basement and the problem could not wait until Tuesday. I finally got ahold of someone and their English was much better. They knew what the basement was so they changed my claim from routine to expedited and got it resolved on a Monday. The tech was at my house waiting for me before I got back from where I was. I've had lots of experiences with American Home Shield and this was the most frustrating. Other than this, they've put in an air conditioner and a water heater for me. They have also fixed part of my garage door. I've been very happy with them.

I went through a rekey process with American Home Shield and it was super easy to get lined up. I called and made an appointment. We had to reschedule once because we had a giant storm come through here, and nobody could drive. That was totally expected and not any kind of problem at all. Setting up appointments with American Home Shield has been very easy. I've also had to call for an electrician, and that was very easy. We set up an appointment time, and they were here right on time. They gave a window, and just like the Rekey people, they texted me when they were on their way. I'm really glad that I did buy American Home Shield. It has been very helpful and I'm new to this whole experience, so it's been very educational. I'm very happy.

My most recent claim with AHS was my dishwasher and the experience was good. I had an issue with the vendor. First, they ordered the wrong parts, so I had to wait another week. Then, the part came in, but he didn't have the right fitting for the parts. He was going to use the fitting for the old part, but he couldn't get it off. I said, "Go to Home Depot and get it." He was trying to tell me to go to Home Depot and he said, "When you get it, just put it on here." I said, "No, you do it. That way, if the kitchen floods, I can blame you." He said, "Okay, I'll have to order the part and then I'll have to come back." The following week, he had a family emergency. But, the following week after that, he came out and he fixed it in a timely manner and it's working perfectly now. I'm happy with the end result and I'm really not mad at the vendor that much. I get it, stuff happens.

I called American Home Shield when I had a stoppage. I was satisfied with Standard's service.

The repairman came and fixed the leak in the wall but I'm still waiting for them to patch up the wall after. They had to leave it open for a week to make sure that there's no other secondary leak. But the service was excellent. They came right away. It's worked very well with American Home Shield. It's very convenient to have one place to contact and then they select the right vendor that would do the right service to come and take care of the issue. I'm very pleased with the convenience and the very quick response.

The techs went the first time but they couldn't fix the problem. They went the second time and took more tools. They were able to fix our problem and we are really satisfied with the job that they made. We commend American Home Shield. It's a good company.

The tech came out quickly and got the problem taken care of. I was pleased with the service. Doing the claim to American Home Shield was pretty easy. I'd tell others to look into the company.

It took the contractor a few visits to work on my washing machine. But overall, the guys were great. They were very cordial. They were very professional and respectful of the property. They tried not to make too much noise to disturb us. They kept us pretty much informed as to what was going on when we needed parts. The end result is I have a working washing machine. I also had a claim for a not working microwave, and the contractor that came out did great. It was beyond repair, so they replaced it. Overall, American Home Shield has been very accommodating and helpful whenever I've had to talk with them. I've never had to go through a recording. There's always someone there to answer my questions.

When I call American Home Shield and make a claim, they send somebody to take care of business. The contractors are good. I only had one problem where I had to have an electrician out here three times. My breaker would switch off every now and then. About a month ago, it would click off two or three times in one day. We had had that same problem earlier and the same man came out the first and second time. For the third time, I told American Home Shield I didn't want that same company and to send somebody else so they used another company. The man that came was the one that found the problem and fixed it.

There was a penny stuck in the garbage disposal and the young guy who repaired it was excellent. He came in, took care of business very merrily, and explained everything to me.

My tenant had a leak. It doesn't happen immediately. It happens after the water is on for a period of time. When she set up the appointment, the tech came out, she had cut the water on and the leak was not apparent. So, he could not address what he could not see, ergo nothing could be done. She explained the situation to him. He said, "Well, when it happens, give us a call back." She left the water on and the leak returned. She set up another appointment, and they came out, they've seen what the problem was and they corrected it. She was quite happy with the results, and with how well they cooperated with her and the understanding they had. She had called me when he was saying like, "We can't just sit around and wait for a leak to develop." But they did come back out once it became apparent, and they resolved the issue.

My kitchen faucet was loose. The apparatus itself, the neck and everything were not operating properly. When you try to move the faucet, not just the neck but the entire piece of plumbing wouldn't move. I filed a claim to American Home Shield. I used the website. It's to the point. It’s a little bit limited in terms of the choices that you can say what your issue is. It’s a sort of a limited dropdown, but it never stopped me from being able to file a claim. The tech who came was super helpful and showed me exactly what was wrong and fixed it.

They're timely with coming out but sometimes, the repairs don't last and I don't notice it until after 30 days so I have to pay the deductible again for the same thing. But the contractors are professional. They come out and do what they're supposed to do.

My plumbing claim went fine. The contractor did very well. We also had our oven worked on earlier in the year and it's working okay. We've been customers of American Home Shield now for eight years and we've been satisfied all along.

When my refrigerator drawer was broken, AHS was very easy to deal with. I went online, submitted the claim and then the techs came in and asked me what the problem was. I showed them the problem and they understood that very easily. They then ordered the part and fixed it.

My first claim was for the refrigerator and the people were not very experienced. But with my second claim, it was good. The guy was nice and he did the job. It was a very simple job and he fixed it. It wasn't an expensive one.

I had a different home warranty coverage and they were horrible at trying to help me out. Everything was either not covered or something was covered and I still had to pay a lot of money for parts. I saw AHS online and I figured I’d try them out. Recently, I put a claim in for an under-the-sink instant hot water heater that was not working anymore. I was a little disappointed at first because I was scheduled twice for somebody to come out and for those two times, they did not arrive at my house when they said. I called the company and spoke to them asking them why they had not arrived or what was going on. The technician called in sick the first time. The next time, they were running behind and didn’t show at all.

The technician's name was Israel and was very good at listening to what the problem had been. He went right to work and immediately found the problem. He showed me the part and explained to me how it worked and what had messed up. Then he had the part in his truck so he could replace it and he stayed to make sure that it was working correctly. He also called me on his personal cell number and said if I had any other problems with it on that day, to give me a call right back. He'll come back and check it out. Now, the AC has been great and doing just what it should do. The home warranty is more than worth the money I pay.

We bought a house and the dryer was making an awful rumbling noise. It seemed like it was falling through the floor. The tech knew exactly what to do. The issue was that the person who was renting the house before we bought it was using a lot of fabric softener which allowed the lint to get sucked to the fan. The lint would stick to the fan instead of getting exhausted out. There was half a pail of lint in there. The tech did a lovely job and was such a nice and polite man. The dryer is quiet as a mouse now.

The day that I called, a man called me back the same day. He was here the next day for my refrigerator and he was a true professional. He said it has to be replaced, and I haven’t heard since he left.

There was a leak on the pump of the pool equipment. The contractor did a good job. So far, so good.

I had a heart attack and when I got home from the hospital, I had no hot water. I called AHS and they called the tech who had come to my house about a year ago and fixed my broken garbage disposal. His name was Rene and he was superb. When he called me on the phone, I asked him if he could you help me because I was still really sick. He said he would come in between his calls, and he did. He was nice and he made me want to cry. He was so thorough and he fixed it for me. He took that weight off my shoulders and I'm so grateful to him. Every little thing right now is major to me and his kindness was unreal. He was also so professional and he took the extra time. He came in and said he was going to show me what he was going to do, then he came back and told me what he did. It was a same-day service and that was phenomenal especially when they were so backed up.

The heater fan wasn't blowing. I submitted the claim that Wednesday night because it was late. Somebody from a repair company called and I had the repair done on Friday during a very cold spell. They were excellent. It was just a good experience. If I have something else major like that, I'll be calling American Home Shield.

The dishwasher was stopped up and wasn't draining. The tech came over here and fixed it. It was very timely and he was very nice. He explained a lot of stuff.

With my recent washing machine claim, the guy that came out was excellent. He knew what was going on and he fixed what he needed to fix and I'm happy with it. There was one time I had an issue, and it was a communication problem. The guy that was sent cannot communicate well in English so he was having hard time understanding me and I was very disappointed and dissatisfied with his job performance because I had to borrow him tools from my own toolbox. He didn't come well prepared and he acted like he has no clue. I think he’s new on the job and from my understanding, he was calling somebody to relay the problem and that guy was giving me instructional guidelines.

I submitted the claim for the garbage disposal on Sunday, and the tech came first thing Monday morning, which was great. He tested it and then he changed it immediately. So it was pretty solid. It was the best service I've had with AHS.

The technician who came out for the overhead garage door was very professional. He did a good job with the repair and I was happy with the service.

Please Do NOT signed with this company, they have a very bad claim department and they are working with very bad vendors. AHS will charge you $75 every time you make a claim, will send you a company (in my case an appliance company - AG Appliances) and they will not fix your appliances, you have to wait like 2 weeks for the parts and then they still not fix the problem. If you ask for a second opinion you have to pay another $75. They don't offer you cash outs for your appliances if are discontinue. Very bad company, please don't waste your money on their policies. They will give you the wrong impression that they want to help you, just to pass you to a different person, very unprofessional and very bad customer service.

Back around August 2020, our dishwasher was leaking. So we reached out to American Home Shield (AHS). I paid for the 1st service request in August 2020, and AHS sent out their 1st technician. The 1st diagnosis was that the motor was broken. After couple weeks, they got the new part and replaced the broken motor. The dishwasher was working. But after another week or so, we noticed that the dishwasher was leaking again. So we requested for a follow up service visit.

We've been with American Home Shield for quite a while then we stopped because we helped a friend. We gave her a chance and we moved to another company, but she left the company after that. Now, we're back with Home Shield again. Recently, there was a problem with the thermostat control. We went online (that was easy), and they responded very quickly. The contractor replaced the thermostat control. That company's 100% excellent. We have liked Home Shield for a long time too. We're happy with the coverage, although they are more expensive than others. The cost goes with the service, but when you are dealing with retirees with their fixed income, then cost is quite touchy.

I liked the tech who came to my home. He was very personable. He came out twice, for my dishwasher and my washing machine. I have found all of the service people of AHS very personable.

The Fridge Guy came out recently and repaired the existing fridge. They were very good.

My water heater had been leaking and I needed somebody to come out to see if it needed to be fixed or replaced, which was why I reached out to American Home Shield. I was a little upset that I had to take out more money than I thought I should have given that I had American Home Shield insurance. So, I had to call the customer service and have them break down to me why I had to pay 300 and something dollars out of pocket, when I thought that I was covered by the replacement of the water heater. But AHS is doing a good job. They are very prompt in referring me out to a contractor if I need services. Any time I had issues, they sent somebody out and the contractor got the job done. So it's not like they sent somebody out and they didn't get the job done, and we had to keep going back and forth. So, the work that has been done for my home has been satisfying.

The contractor did a good job. They found a defect in my heating system and it’s something that I’m gonna have to get repaired in the future. Submitting a claim to American Home Shield is easy but it usually takes a while to get a response to get somebody scheduled. Also, there are a lot of things they don’t cover and if they have to do anything invasive with your air conditioning such as getting to the Freon, you have to buy the Freon and it’s expensive. But AHS is a good deal.

My heating system went out and for the most part, it was a bad experience because that was the second time I had to submit a claim for the same problem. The first one was in December and the second one was in February. I had to pay a deductible both times. There's only a 30-day policy for repairs. But other than that, everything is great at this point with American Home Shield. The contractors were good and very knowledgeable. They knew exactly what to do. So far, I have not had any problems.

When my breaker was popping, I had a repair guy come here, and he found that one of the light switches had two wires touching inside of it. I asked him how that happens when we don't open them up. He said it must be after pushing them so many times. He moved the wires away from each other, turned the power back on, and it worked. I didn't know if that was gonna be covered and I'm glad American Home Shield covered it. It was nice to have it.

A friend of mine recommended the service and I signed up for it. I ended up having to use it as soon as it’s activated and it was literally perfect. My AC unit wasn't working and it ended up being just the fuse. The company that was used was pretty good. I appreciate everything that they did, so I would recommend them.

I was with Fidelity for 10 years, and the last couple of years, there were delays and any situation that came up with pretty much they avoided to pay. A few cases, they were okay, but overall, I was dissatisfied. I eventually got to a point that I was fed up. So, I switch all my six properties to American Home Shield. I have them for almost six months now, and with the service calls I had, I'm overall much more happier. It seems to be better.