American Home Shield Reviews

The hot water heater was showing an error code on the device in the unit. So, we had someone come out to take a look at it. I kind of explained the situation and the history where the pilot light had kind of kept going out on it and I had trouble restarting that pilot light just following the instructions on the side of the water heater. I took a video of the error code that it was blinking. The tech assessed what I submitted through American Home Shield, confirmed everything I was saying was indeed true and recommended a replacement of the unit.

The tech was fantastic and had good knowledge. It was at a critical time being that it was so cold here so I'm glad he came out and took care of it quickly. That was great. We didn't even know of American Home Shield until eight years ago. But since then, we've used it many times and we love it. It's outstanding service.

The furnace was running, but when it was shutting off, it was making a really bad cranking noise when it cranked down. I was concerned that there was something wrong with it and so I called to have somebody come out and look at it. He came out and checked the furnace and everything on it, as well as the other unit. He said they were both fine. He ended up putting four pounds of Freon in it and that seemed to take care of the problem.

Service people came for a plumbing issue and they were professional. They diagnosed the problem quickly. Water was leaking so there were some rust and corrosion. The thing was not turning on because the water was leaking and it was blocking the normal air from getting inside. The service people replaced that whole thing. It was good all in all and I'm happy with the service.

Almost everybody that I know said they were dealing with American Home Shield. They pretty much liked the fact that if something happened, there was a deductible and the home warranty gets the appliance fixed or replaced. The claim process was really easy. When my washer stopped working midway through a cycle, techs came out and they said the board burned up. It was gone. The biggest thing about getting anew washer was it took a little over a week but that was not really noticeable. We had to go out of town and the very next day we came back, the washer was here. Things worked out. On the whole, everything is going fine.

Things have been easy and worry free with American Home Shield. They have the best website I've seen in terms of a home warranty. It's the easiest to use and it's great for managing rental properties because I can just pay with my credit card right there. The contractors I've gotten have been good so far. JED Plumbing and Gas has been to my house twice. They fixed the hot water in one of my bathrooms and also fixed the noise coming from another bathroom faucet.

I did a plumbing claim for a leak. The contractor was not able to get it done the day they came because they needed a second person. We rescheduled for about a week later then they came out and finished everything. It was my second claim with AHS and on the first claim, the problem ended up being our Nest. They couldn't replace it which is kind of a downer but we added it. We had a warranty through Best Buy so they just switched it out.

My recent claim with AHS was the thermostat. The techs came over and fixed it within 20 minutes. Now it works well. That home is a rental. I'm the landlord. American Home Shield has come out numerous times to fix the plumbing problems, air conditioning problems, heating problems, that's why I've been with them. I'll stay with them as long as I'm the landlord. Resolves problems. It's worth getting.

The heater wasn't functioning correctly and Budget AC took care of it. Everything was fine. But when we had an issue with our air conditioner, American Home Shield didn't cover it. Then when we had a problem with the water heater, we had to really pay a lot of money but I saw it somewhere that it would be covered more than it was. Other than that, everything has been okay.

All Brands Appliance Repair Service installed my microwave months ago. Several months ago, it stopped working. I had someone come in through, a Jeff, and he found the problem. They ordered the part. The part wasn't available, so I needed a new microwave. It was around the holidays, so I decided that I would just go ahead and pick one that I wanted. But then, since it was around the holidays, it became difficult for finding something. I just went back to American Home Shield and they had someone bring the microwave, but I thought they were gonna install it. They just brought it and dropped it off. So, then I had to wait another two, three weeks for it to be installed.

I've used American Home Shield three times so far, twice for the pool then on Sunday for the sewer line backup. The pool repairs both went really nicely. The same guy came out on both times and he was friendly. He explained everything and fixed everything really fast. He did a really good job and I was very happy about that.

It was very easy to communicate with AHS and get the service here. The tech who came to do the refrigerator and the dryer was good. He did it really fast. He said the lint was getting into the dryer that was why the clothes weren't drying. He came back two weeks later with a piece that he needed and put it in. He didn't want to keep coming back to do multiple things so he waited for the part then came and did the refrigerator and the dryer at the same time. With our refrigerator, we needed a new filter. The ice machine was doing something crazy. He fixed that too. It was easy and simple. I just had to tell him what we needed and he did it. He was really cool and on time. He explained the situation and told us what he did to fix it.

I have American Home Shield on two houses. The contractor made the repair and they've been quick to come out. I ended up getting a washing machine replaced because I kept having the motor burn out on it. So, I can't complain.

The garbage disposal could be turned on and you could hear it click, but nothing would hum. It just didn’t work. So, we submitted a claim with AHS and when the gentleman came out, he flushed the line, then he reset it and he realized that something was clogging it. There was a valve on the bottom and he was able to release what was in there. He showed that to my husband and put it all back together. And the garbage disposal was operational within about five to seven minutes. It’s been perfectly fine since then. The tech was also very good and explained what the issue was. And when it was all said and done, my husband knew what had happened.

We had a leaking pipe. The claims submission was very easy and the service guy who came out was absolutely a star person. He was very professional. He fixed it right away and his work was excellent. American Home Shield is a very professional company. They're very efficient and have good communication. I’m a Realtor and I have no hesitation in recommending them as a home warranty company.

United Air Temp came out and fixed my leaky tub faucet. The tech was on time and very professional. He wore his mask and put covers over his shoes. I took him upstairs where the problem was, showed him the bathroom and what it was doing. He noted the model, went out to his truck, came back with what he needed to fix the leak, replaced the parts that he needed to replace, cleaned up where he had some little stuff that fell, and then said, "I'm finished." I would recommend American Home Shield wholeheartedly.

American Home Shield wants to do all this automated stuff. I had specific questions but there was no phone number. There was no way of connecting to a person to their little algorithm message center. But there was a live chat. So I ended up talking with the lady in the live chat and she was great. For my recent claim, the techs were efficient. They communicated well what was going on and they did what they said they were gonna do. I'd recommend AHS.

The attic fan was not working anymore. The technician came right out, went up there, checked it out and said, “Yup. This is busted.” He made a call to American Home Shield and they approved the work. He was in and out in less than two hours. He was great. However, it would be nice if AHS had more options as far as technicians. I've had AHS for three years. I have run into problems where they sent a particular technician out for a job and he really didn't do a good job. Then for the next job, I asked for a different technician 'cause that was who they automatically referred me to, and they refused to give me anyone else other than who they work with. But I've had a couple of home warranties and I always tell everyone, "Go with AHS. They're simple. They're good. They don't give you the runaround when it comes to filing a claim."

My overall experience with American Home Shield was good. They did great.

The tech was very knowledgeable and fixed the issues with my hot water heater and the water pressure in the bathroom in about an hour.

They fixed the dishwasher in place after they got the part in, which was quick. It was about a week. Then the washing machine, they had to take it back to their shop to rebuild it and replace it 'cause they had to disassemble the whole thing to get through it. At first, we thought there was still a problem with it because it was a lot louder, but they said it was because the transmission is not the same. The part is produced by somebody else, so they said there's a difference. But the washing machine's been working fine. The tech was professional. This is the second time we've had them out and they've done a great job both times.

A blower on my HVAC unit was not coming on. So, the technician came out and showed up on time. He also called ahead of time. It took him just a couple minutes to troubleshoot it, then he figured out the problem and repaired it. replaced the startup capacitor and he was on his way. The blower is working fine now.

My claim to American Home Shield for my stove was really good. I called in. I had to wait a while. But eventually, we got it figured out. The technician fixed the stove and he was friendly and helped me through it. There were two other claims that I had. The one with the garage door, I'm still waiting on something. I had a garbage disposal thing, and they're still working to fix it. It's going to be a couple of weeks for them to fix it, but it's not a huge issue. The timeliness has been not the best but overall, it's been satisfactory.

A sink was dripping and a toilet needed fixing. I called AHS and then the technician fixed everything. He asked questions and answered all the questions that we had, because I was on the phone. He arrived on time. We haven’t had any more problems since.

I was definitely pleased with the recent service we had. Submitting the request was easy. I just called in and American Home Shield sent someone out as soon as possible. The technician was punctual and he did the job with no problem and he cleaned up. I was completely satisfied. Everything was done well.

Our stove wasn't lighting. I sent in a request on the online portal, and then someone called me. The tech was knowledgeable and did a fantastic job. I liked him. It was the ignition switch at the bottom of the oven. But it’s lighting now. He fixed it. We also had American Home Shield for two other items. One of them was something in the furnace had to be cleaned. The tech cleaned and fixed it. And it seemed to be working fine. After that, we had a problem where the furnace shut off every once in a while. It was weird because we had a separate furnace-cleaning company out prior, and they must have just done a bad job cleaning. I wasn't sure who to trust. Because the furnace company just wanted to sell me the furnace. But AHS wants to not have to pay for new stuff. The tech came in, said it just needed a good cleaning and he did it. The other furnace guys out here just wanted to sell me a furnace and didn't clean it. That was not cool at all.

The repair people came in and had me identify where my issues were. They told me up front what they needed to do and helped me resolve them. Everything's like brand new. All in all, American Home Shield is a good service to have. It depends on just being able to know what coverage you're getting and what it covers. I always have to call and ask. Other than that, it’s worth the money.

I called AHS when the blower broke and they opened the case and assigned a technician. The technician was good. The issue was fixed. Whatever AHS did was great. Their agent was very nice, courteous, and professional. She was pretty good. The whole process was very smooth.

My most recent claim with AHS was for a heat pump. When I submitted the claim, it was very seamless and efficient. The gentleman came out and took care of the problem very quickly. He was very congenial, professional, offered information and explanation about what he was doing. However, when I made the phone call to American Home Shield to set up a ticket, they charged me before the work was even done. We had a snowstorm here. When I called in and placed the order, it was at least a week before the tech came. It was a little weird seeing $75 taken from my account before the work was even accomplished.

The technician was awesome. He went above and beyond. We had a garbage disposal that was of a higher horsepower than what he had in stock. He got that overnight and installed it the next day. This was a great experience.

The tech was professional. He ordered the part, got back to me and fixed my microwave. Overall, my experience with AHS has been pretty good.

We were having plumbing issues with the toilet. We called AHS and Drain Masters came out. They got it fixed on the same day and they were very friendly and kind.

I had a little trouble understanding the guy with his thick Asian accent when we called AHS's call center. But other than that, everything went fine. We needed a couple of motors on our dishwasher and the control panel on our electric stove replaced. The tech did a good job and explained everything to us.

The gentleman that I spoke with was very friendly and very helpful. The tech was very polite and professional. He did a great job. It was a great experience. It went very smoothly. American Home Shield is definitely worth the money.

My furnace went out and it had been out for two days. We thought it was just out of propane but all the propane companies were backed up because we were in the weather was negative 14 for a week and a half. The propane guy thought my gauge was just frozen and when he came out to fill it the propane, he told me that it wasn't just that and that something must have been wrong. So, I called my home warranty and the guys they sent out were here 15 minutes later. The propane guy gave me a tip as to what the needed part might be, so I described it to them. They said they got that part with them, then they picked it up and headed out. And I haven't had an issue since. They were super nice, too. That was my first time using my AHS home warranty and they were quick. It was also way easier than I expected. A lot of times, for those things you call, you can't get through a person for a million years.

The tech was polite. He did his job. The issue got fixed and that's what I like. He identified right away what it was and showed it to me. My washer's working perfectly. It was the first time I've ever done a claim so I didn't know the process. The one thing that needs to be a little bit clearer is am I supposed to call them or are they supposed to call me? I ended up calling them and they said, "Call back in an hour and we'll have you in our system."

My hot water tank keeps going out and I have to keep lighting it. When the hot water comes on, it makes all this noise and just ticks and rattles. The tech was nice and polite. He didn't do anything during the first visit but he's supposed to come back tomorrow and fix the pipe over the tank. I'm satisfied with him but I've been very dissatisfied with American Home Shield. They are a rip-off. I've been paying them monthly and every time I put in a claim, it's always something. When I call customer service, I speak to someone in Asia and don't understand anything they're saying. It took me three months to get a furnace.

We were having heating problems and the room was very hot. We had our service provider come out and do an inspection, and he condemned the unit. He shut it off, turned off the gas, and said, “Don't use this.” So, we froze for a couple of days until we could call American Home Shield and get United Air Temp out. They discovered a hole in the back of the furnace and they had to order a part. They replaced the back shield and did whatever they did. But they had to take the whole thing almost apart to get to the backplate to replace it. The unit should have been replaced. AHS was a bit on the do it the cheapest possible way you can to make it work, and then if it fails in the future, they will deal with it. I wasn't happy with that.

I did a claim with American Home Shield and that was pretty easy. The tech that came out was great. He did the job. It was pretty simple. The quality of the work was very good and I haven't had any other issues.

I noticed the outside unit was blowing air inside but it wasn't kicking on. I called American Home Shield and the process was not very easy. I didn't like it at all. When I finally talked to somebody human, I let them know about it. I was not the nicest person in the world at that point, because I had talked to an automated robot in the beginning and it was trying to collect my fee for the service call. I had to sort of be non-compliant on the phone options in order for someone to finally come on the phone, as opposed to selecting options given to me by this automated robot.

Our electrical claim with AHS went fine. They had to change the socket and that went smooth. However, when we had a plumbing claim for a hot water heater, it was the worst experience I ever had. I was without hot water for at least three weeks. Then, after the techs got the hot water heater, American Home Shield took a long time approving it. They also told me an inspector was gonna come out. But the inspector never showed up. I have a lot of people that I know that are complaining and talking about moving away from AHS. A lot of stuff that they were covering before, they're not covering them anymore.

My heater was not working and when I called American Home Shield, they told me that they were gonna send one of the workers from A-US Air Conditioning to inspect the heater. The service was excellent. The minute the gentleman left me a text message telling me that they were coming on Thursday, in that particular time, they showed up. He was very courteous in the way he let me know. So far, everything is operating 100%.

I've done two claims with AHS, so far, and both of them had been very easy to do. I started doing it online but eventually, I ended up calling them because whenever they assigned me a contractor, they ended up assigning me someone local who was very inexperienced. And they put me in a long waiting line for the type of claims that I was putting in. The two claims I've put in were the same type of claim and AHS always put me with some local contractor. And they put me three weeks away, and I always ended up calling them and getting Sears to do the job. AHS is a big company but before they assign contracts to local people, they should make sure they check feedbacks because I was checking the remarks, and the feedbacks on the local contractors they assigned to me were very poor. AHS needs to read the feedback on people before they assign a local contractor.

The oven wasn't heating up properly. After submitting the claim, I got an email within 24 hours with the contractor who was assigned to it. I contacted them first and it took a while for them to get me on the schedule. It wasn't their fault. There was inclement weather in the area and they got backed up. But when their technician came out, he was on time. The technician was very nice and he was wearing a mask. He explained the problem that he found and what parts he needed to order. Within a week I got an email from the American Home Shield saying that parts could be delayed for three to five weeks. But I got a call from the contractor that the parts were in within two weeks. Everything has been great and the oven is working like new.

We woke up to no heat and I couldn't figure out what was going on. Even though the thermostat said the heat was on, it just kept getting colder and colder so we called. Thankfully the tech came out the very next day. He took the cover off and some wires had gotten crossed. He straightened everything out. Also, our hood had rusted so he wrapped it in silver tape. It's been heating like crazy ever since. It's been very good working with American Home Shield and I'm very glad we decided to get them. It's been a courteous and friendly service.

The techs came out as they had said they would between the hours of 12:00 and 4:00. They examined the parts that were needed to repair. They replaced the heating system in the basement and it was a job well done in a minimum amount of time it takes. Now I am getting the heat that was needed. I had to go a few days without it, so I'm happy to have what I got.

My toilet was leaking super bad. It sounded almost like a sink running. It was really bad. So I called American Home Shield. The techs came out, and they changed something out, and it worked. That night, my daughter came home from work,and she was, "Mom, the toilet is leaking again." The techs came out a second time and they changed another piece. They said, “That should be fine.” They were all really nice.

I am happy with the outcome. I thank American Home Shield for their quick, effective response.

American Home Shield is the warranty company for my home. I called them for repairs/replacement on my water heater. They sent out a contractor who was not licensed in my county to do work and would not send anyone else. The work required a permit which the company did not get and when they installed my water heater I was left with a carbon monoxide leak that I had to pay another licensed contractor to fix. When I requested a repair for my furnace that had a faulty pump on the exhaust line they denied the claim even after showing them that a licensed HVAC repairman had deemed the unit unsafe. Both times I have had to pay out of pocket for Licensed Contractor to make repairs. There no reason to have a home warranty if they won't even pay for basic safety.

It was very easy to submit a claim with AHS. My experience with the technicians that came out from Best Care was very good. They were very helpful. They came right on out and they replaced the blower. I had been without heat for about three weeks, trying to figure out what was wrong.

The heater was making some weird noise upstairs, then all of a sudden, it stopped working. The tech who came out was great, very professional, and very respectful. He wore a mask and kept me updated on what he thought was wrong with it. Then, they had to order a part and they kept me in the loop of when the part would arrive. They were very courteous and they were able to fix it. The unit is heating up now and it works great. I appreciated all the help.

American Home Shield has done good on everything other than my heating and air. We've been in our house for eight years and every year the air quit working during the summer and then it would start working during the winter. I work for the railroad and I travel. So, my wife and kids are at home with no air and no heat during the winter. It would take like two weeks to get somebody out and they never would fix it. I would have thought as much money as they had spent on repairs, AHS would have replaced my unit. Last year, I got fed up with dealing with them about it. I paid $8,000 out of my pocket and bought a new system myself.

My garbage disposal was leaking water all over the place. We had great technicians and they replaced the garbage disposal. I also called American Home Shield for my furnace because it turns off by itself. Technicians came out but they couldn't fix anything because the furnace turning off wasn't happening when they were there. I have to wait for it to happen again and record it with my phone to show them what's going on. To me, that's waste because I still have the same problem.

My water heater wasn't getting hot. The tech came out and took pictures of it and then went back to the shop. American Home Shield called him and told him that the water heater was so old, that instead of trying to fix it, they would just give us a new water heater. I was very satisfied. We've had American Home Shield for a while and we've used it several times and it's always been fantastic.

I called American Home Shield and let them know about my garage that wasn't working. They gave me somebody. The only problem that I had was I had to leave several phone calls. But I assumed that the tech was really busy. But he was very professional, on time and very good. I would recommend American Home Shield.

American Home Shield couldn't get anybody out for the weekend. So, lost time there. But they came out on Monday. AHS made those arrangements. United came out and a guy looked at it and said this thing is still under warranty, or “The issues you're having are still under warranty. So I'm not going to do anything. Contact LG.” I'm still waiting for this refrigerator to be even looked at by LG. They're not coming out until Monday. The technician who looked at it was knowledgeable. He went out of his way to explain what he thought to be wrong and was able to show in our owner's manual that the issue that he thought we were having was covered by the five-year warranty for parts and labor. He did good.

I signed up for American Home Shield because my sister told me that she had had it, and I said, “Gosh, is it worth our while?” And she said, “Well, I really think it is. You ought to check into it.” When I checked into it, I just went ahead and signed up for it. I thought, “Well, it is a pretty good deal.” We’ve been without heat for the week. AHS got somebody out here. The gentleman that they got was from a different town. He did an awesome job and he was a nice gentleman. But he replaced the part and he left our whole thing open, stating that we might have to have a furnace replacement. He told the company, “They'll probably need a new furnace.” He explained it to us. Something was going on with the furnace and it will probably blow down.

I prefer calling in when I make claims to American Home Shield and the process is fairly easy. Their IVR talks over you and it doesn't give you an opportunity to say what you're going to say or to answer them before it goes on to the next thing so sometimes, it gets a little frustrating. But it's pretty straightforward. I had a claim recently for a breaker and the tech who came was great. Even though the problem was an easy fix, he checked everything to make sure that that everything was in good order.

The techs diagnosed my furnace problem and figured what part was needed. It came in three days and the next day, they came back and installed it. The furnace is back to the level of operation I would expect. American Home Shield is a worthwhile investment especially if you're buying an older home.

We used AHS before and they're great. We called them recently for a plumbing claim and the process was so easy. We had a wonderful experience and the plumber that came out was very pleasant and efficient. He was also on time and overall, we were very pleased. If we have any other problems, we'd like that gentleman to come back. We had another claim with AHS for the dryer and our experience with that was perfect as well.

My experience with American Home Shield has always been great. I had some work done for my air conditioning unit and my refrigerator. I also called American Home Shield for the replacement of the garbage disposal. The repair person was really nice and efficient. The work was really quick. I actually needed to do two things but I couldn't afford to. I was told that there was another plumbing issue that I'm going to have to get taken care of. The garbage disposal is fine now. I also put in a claim for my smoke detectors because my fire alarm was going off in the middle of the night. My ceilings are high and I couldn't get up there to do anything. The only thing I could do was turn them off at my circuit box. Technicians came the same day or the next day and they put in new smoke detectors.

Everything's been good with American Home Shield other than when we would have to wait for an appointment with the contractor. For our most recent claim, the garbage disposal guy just did his job and left. But I've had some techs who were very personable and who tell me what's going on.

Some ring on my washing machine was not working. Repair people came out and they did a fantastic job. They found out what the problem was and said it was going to take a week to get it in. Two days later, their repair person was able to fix it during a snowstorm. We also had an air conditioning thing. Every person that was sent out for our air conditioning unit was horrible. But Sirius was the best and they were amazing. Their person fixed the air conditioning unit. American Home Shield should keep using Sirius because they get the job done. I also don't have to call back 50 million times. You don't want to keep calling back for the same problem.

My experience with AHS might have been a little long-winded but everything went well. So far, my freezer and my icemaker are working. At first, none of that was working. The serviceman who came out was awesome and very professional. He had to order the part and come back, which would have been a week later. But they didn't have a technician. It was three days that a technician was supposed to be in here and there wasn't one here. I don't know if it's on AHS or if it's on the contractor as far as the prolonged period of getting things repaired. Sometimes, I feel like it's a little prolonged and I don't like that.

My AC system was not operating correctly and I couldn't get heat. I submitted a claim and that went pretty smoothly. A guy came out the next day and he was very thorough and knowledgeable. He got right on it. He had to go get a part then he came back the next day and finished the repair. He got the heating working. So far, the heating system has been working correctly. On the whole, American Home Shield pretty much kept their word.

My claim was addressed superiorly. We had house-wide plumbing issues, the plumbing to the toilet and the washing machine. The techs came quickly and did a phenomenal job. Now, all is well.

My dishwasher wasn’t working and the tech said he was going to try and order some parts and he would get in touch. It has not been repaired yet. But I haven’t had too many issues with the claims process with American Home Shield.

We did not have any hot water on one side of our house. A service person came over and he was professional. He checked the problem. The pilot light was out so he relit it and it works now. He was great. I like having coverage for our home. We are new residents in the home and we have the home warranty at an existing home. There's peace of mind knowing that we have the warranty service when needed.

I had a couple of different things happening. There was a repair of the faucet that was leaking and an issue with my dryer, which was the most recent thing. The dishwasher was also repaired and they were awesome. The dishwasher is not clogged up and it works. So, it's good and we have no issues.

We had an igniter that broke in our oven. We called and they asked me a couple of questions and then they approved it. They submitted my request to a contractor to get it done and that person called me to have the technician come over. It was taken care of in a couple of days. There was a snowstorm. The tech still came despite that. It was good. It works, so we’re happy. I just wish the copay was a little cheaper.

I usually submit a claim online. If I filled it out wrong, the representative would call me and ask me what I was trying to do. The gentleman who came to fix the appliance did a fantastic job. It was very good. Since then, it has been working beautifully. I will most likely be renewing American Home Shield. I've had a number of times I had to get someone out here to fix something that the previous owner of this house didn't do properly. So I would recommend that people get it if they were going to.

Everything went good with our microwave claim. The contractor came out and it was a part they fixed. They ​had to get that part but they came back two weeks later because we had a winter storm.

We've had three recent claims and they very easy to deal with. For the electric work with Beacon Hill, the guy came in my house. He automatically put me at ease with the way he spoke with me. He went over things with me. When I asked him to do things, he did it with an open heart. When we had something American Home Shield didn't cover, he explained that to me. It was something that he could cover at a later date. He told me he could not give me a quote but he reassured me that if I called his company, they could take care of all my needs and give me a quote. He was great.

The claim process with American Home Shield varies each time. Sometimes, you have to wait for a good period of time before you get a call back from a repair service. If you're dealing with a refrigerator, you would want the service ASAP. You don't want it three days from now. For my refrigerator claim, the unit is still working which is good. The downside is it's the same part that has been replaced three times. I'm not happy with that. American Home Shield has a service that says repair or replace. After three times with the same problem, the whole refrigerator should have been replaced. That aside, my experience with the home warranty has been fairly good for the most part.

I went with another warranty company because it was a little cheaper. But I was very frustrated with their level of service and I came back to American Home Shield. They were very friendly when I submitted my claim to them. They very efficiently found me a service technician to address my issue. Recently, My icemaker was broken and Accord Appliance fixed it. It's working fine now.

The furnace wasn't working. It heated up, but it only went to a certain point, and then it stopped. We called American Home Shield and they sent someone out.

I filed a claim and Legacy 4 called me the next day. They were able to squeeze me in relatively quick. The tech came and I showed him the issue with the water heater. He said he just needed to get a part. Then, he replaced it and everything is still good so far. AHS is worth the investment. I would recommend it to other people.

The techs who went out for my recent AC claim were very good. They did a fine job. They communicated well and did the job in a timely manner. AHS is very dependable and affordable. All my experiences with them were very good.

I got up in the morning and I had no heat. Nobody told me that inside a thermostat are batteries. The technician came. He showed it and said, "Did you put no batteries in?" I just looked at him and broke down in tears because of how stupid I felt. It just needed new batteries and it's good. He was so nice and awesome. He told me, "Don't worry about it. Things happen. You're stressed out." I only had AHS for two months. They were right on it, from the lady that took my call, to the guy coming to the house. They said 25 minutes. It was even less. I feel very protected now. I feel like I've got somebody watching over me.

Calling American Home Shield for a claim is a lot better. Doing it online is confusing and a little crazy. I usually call and talk to a human to set up a claim if I have to. I did one when our light started falling apart and it shortened the circuit. The techs that came were awesome. They were there for maybe 20 minutes, figured out what the problem was, fixed it, and were gone. American Home Shield is a good company. I'm going to renew my contract in the next month or so.

I had a horrible experience with American Home Shield involving a refrigerator. Things were melting in the freezer. I called American Home Shield and it was gonna be a week before their contractor could get out. So, we lost a week. The tech said that they needed to replace the compressor in the refrigerator. They scheduled another appointment to do the work and that was another week. At that point, we were going on two weeks without a refrigerator. The tech then called me to say that they were not licensed to handle Freon in North Carolina so I had to call AHS back again.

My recent claim was good. I didn't get a whole lot of feedback as to when the technicians were coming. They just showed up because I got texts. But I didn't really see the texts that early. It would have just been good to have somebody call me to let me know. But it was good because they came sooner than I expected. The technicians were very clean and professional. They did an excellent job. I had a great experience with American Home Shield and I would recommend it.

The contractor came on time when they said they would, and they addressed the problem and fixed it. There's still a follow-up that they have to do on a switch but they had to order it. So, they did a good job. We haven't had to use American Home Shield very often but when we do, we're satisfied. So, I would recommend them.

I had a good experience with my recent claim with AHS. The tech came in and fixing something with the washer. There seemed like a lot of noise. He left and I started the machine but it made a lot of noise. I called him back. He came in Friday morning. The machine made a bigger noise. He told me it has to be replaced with another one. The tech was good.

My claim for a plumbing repair went very well. The only thing was I didn't know the plumber was about to show up. I got a text and he was there in the middle of the day. But he was a very nice and helpful person. He got the work done very easily. AHS saved me money and it was fairly efficient.

The ice maker of my refrigerator was making loud noise, so the tech came and fixed it. Now there's no more noise anymore and so far, my experience with AHS has been very good. I'm really pleased with them and with their program.

The drain in the kitchen stopped up. My wife had to wash dishes in the bathtub 'cause she couldn't wash them in the kitchen sink. The plumbers had run a snake through the drain, but they said there was too much grease in the line that they had to go outside to do it. They asked how long we have been living here. We had told them how long and they said the amount of grease that was in there precedes how long we had been living here. But they fixed it. They were excellent and were also friendly.

A dysfunctional company & department! After AHS's contractor failed to reply to multiple calls to install a new dishwasher, this Dept. then made a promise to find a suitable contractor that didn't materialize. There is no accountability because customer service representatives will not/cannot provide any identification other than their first name. After agreeing to the unsuitability and unresponsiveness of their selected contractor, and despite a specific promise to find an acceptable replacement to install the dishwasher, a week later this Dept. reassigns the SAME contractor who had failed to respond to calls, voicemails, and did not show for the requested installation date & time.

Upon bringing this matter to the company's attention, they immediately resolved it and reimbursed me. There are still unfortunately issues with their customer service, but because of the way they took care of this I plan to retain my warranty going forward.

I received a very good and quick resolution from AHS when my air went out. There was a secondary problem and the tech came back right away. It was a simple issue that I didn't understand. I called on a Sunday, I understood that it was under a weekend, and the tech came first thing Tuesday morning. So I couldn't ask for much more than that. He resolved the problem and he taught me a little bit more about how to manage and maintain my system. Since the service, my unit has been working greatly. This year, I was considering whether I really needed the warranty or not, and I decided that I better keep it. Then a week later, I needed it. So, when you have a residence that's not your primary and you're not around all the time, having AHS gives a peace of mind to know now that if something happens when I'm at home, I could call these folks and they're going to get it taken care of. So that was the lesson learned for me and validated my choice to continue.

The furnace wasn't working. A-1st came Monday and they were very nice. They got it working. However, it stopped working yesterday. They were supposed to come today, and they couldn't make it. So now, they're coming on Monday again. Also, I got a stove three months after I reported the problem and two months waiting to get it installed. I put in a complaint on October. I had to issue several complaints from October to December before they finally bought me a stove. Because they kept screwing up. Very bad miscommunication from one department to the next.

I am 54 so when submitting a claim, I feel more comfortable picking up the phone and having somebody to talk to who is able to make some notes and give some resolution and not just somebody to placate me. I can give a quick diagnosis to the person that I'm talking to. Therefore, they can put notes in and make the fix it part of the problem faster. That's also very personal in the sense that I used to be a fix it person myself for many things. So I have an idea of diagnosing most problems. In that respect, it helps me because I can interact with a person. The contractor came faster than I thought they would. They fixed the problem and it looks well taken care of. They were polite and I’m happy with the whole experience. I’m very satisfied with American Home Shield.

We had just moved into our house and we had the locks replaced. MrQuickPick did the work and it was really good. My experience was pretty straightforward.

Our toilet was not stopping and we couldn't fix it ourselves. The techs installed a new system in the tank so it would flush properly. But, I think that the fee that we pay out of pocket to the repair folks on top of the annual fee is more than the service is worth. We've had American Home Shield for a long time and had repairs that took months to get resolved.

Suddenly, my AC was not cooling. It was hot like hell that day and we had temperatures up to 80. The techs did a good job and so far, things have been good.

I used to have coverage with a different company and it was awful. One of my friends had American Home Shield and suggested it to me. It worked out and I really liked it. I had the home warranty for two years and extended it. The home warranty I had before didn't cover a lot of stuff that American Home Shield covered. This home warranty is worth the money and I referred two friends there too.

One of the issues I have with American Home Shield is the devil is in the detail. The repair was for the garage door and when I reached out to them, it said garage door. But in the detail, it was the garage door motor and a part was assigned to the motor. I had to explain and call back. The rep was telling me that the part wasn't covered. I went back and forth for days before somebody finally approved the repair to get it done. Whoever they have answering these calls should have a picture of what a motor is so they can identify what's covered and what's not covered. But the who came out was good. He went above and beyond with the level of service. It was pleasant.

The contractor let us know what time they were going to be there and were very prompt. They were there within a day of when we contacted American Home Shield. I did the claim on the webpage and it was very easy. The only thing is that there wasn't a place to further describe what was going on other than a leak. The contractor was very personable and professional. They did a good job. I have personally used AHS for a number of years and I would recommend it.

My garbage disposal broke. I submitted my claim on a Sunday and the tech came out Monday noon. He repaired the disposal and now it's still working great. I'm glad I re-signed my AHS back up. I'm gonna keep doing it.

The plumber got here and assessed the problem for our toilet that stopped flushing. He did not have the part needed to fix it and came back a couple of days later. He was super respectful. I feel like having people in your house with covid is a little weird but he was very careful and warm. I thought it would be uncomfortable but he was great. I'm very happy.

The plumbers fixed the faucet and they did a good job.

I went through the web portal to file a claim for a plumbing repair. One thing about the web portal is as I was describing the conditions, it didn't pick up everything. It truncated a lot of it because by the time the electrician got here, he didn't quite understand everything I needed to have done. But we talked that through and he was very knowledgeable and professional. He went above and beyond what I expected him to do. The experience was better than I expected.

I went online to submit a claim for the garbage disposal and stoppage with plumbing. The contractor called me the next day. About three days later, the tech came out. He did the plumbing instantly, serviced the garbage disposal and then ended up having to change it out. He was really quick, in and out. He gave us instructions. It was great.

I called AHS and the tech was here within two and a half hours of my calling. He fixed the problem. I was really pleased with it. The process was very simple. I didn't have to do anything. But I have an electrical claim that hasn't been fulfilled yet. The tech was triggered to come yesterday, but he talked to me on the phone first so he did not have to come out. When I called in yesterday, I had another circuit breaker problem, which was my initial problem. He told me that he couldn't come out and that he'd have to start a new work order. Therefore triggering me to pay another $75 deductible. But I said I didn't want to do that. I told him that I need to call AHS and get it straight with them because when I called AHS, they told me there would not be another deductible on the second call. But the tech told me there would.

I had a leaking toilet so I submitted a claim with AHS. It was fantastic. It was very easy to submit a claim. I did it all on the internet. The repair was great. I had another issue that came up and they took care of that too. Everything was fine. They told me what I needed to do about one of my problems and done.

I saw a leakage in my ceiling around the shower area. There was some dampness there. The vendor came over in two to three weeks after I made the complaint. It turned out the leaking was not in the bathroom. It could be something in the piping that is behind the wall, not necessarily for the bathroom, but it’s just a common pipe. He went down to the garage. He cut open the wall and looked into pipes in different locations and turned out that was a showerhead problem that he resolved. And then, there was a lot of dampness in the garage as well so he looked at it. He told me that that could be because of some leakage in my roof, not necessarily with the plumbing, but it was leaking through the plumbing lines, and then dampened the walls.

With our recent claim, we had to have our dryer replaced when we were down here and it was good. But last July, we had flooding in the bathroom and the service was horrible. When we called American Home Shield for service on that, we had the water going into our bedrooms. We had to wait three days and when we finally got a contractor out, they were extremely rude. They were going to leave because they said we were not paying customers. They had other customers who were paying.

The tech had to order a part, and then came back. He was very good at providing information to make the freezer perform better with relationship to where temperature control dial should be in winter and where it should be when it's hotter, which we didn't know about. So, that was informational. He was professional, very friendly and outgoing.

I called to submit a claim. I paid the trip fee to American Home Shield as per the contract. The techs came out, looked at it and figured out the problem. They ordered the part. They brought it back and installed it. But after installation, they left and then we realized that there was some extra setup that needs to be done with the new part. So they came back and took care of that. Everything went very well. They were very professional. I had them come back out and take care of a plumbing problem that came up during our winter storm. They're a very good company. AHS works well. We have to pay $100 upfront, but all in all, it's well worth it. I'm happy with the service.

The technician was fine and so was his office staff. He's gonna have to come back because this icemaker is not fixed. He still has to replace it. I've had other claims with AHS and they were okay.

I had a stoppage in the plumbing line and because it's a condo, it unfortunately was leaking in to my neighbor's shower. The tech that was sent through American Home Shield took care of everything that day. The guy came when they said he was going to come. They have a cool system that updated me on when the technician was going to arrive. He was very courteous. He arrived with a mask on.

The air conditioner stopped working about two weeks ago. The guy who came here spent almost six hours on it and he kept telling me that he had 24 or 34 years of experience. At the end of the whole thing, he said that it was all fixed but I'd see a lot of humidity because it had not been working. He then said that it’d start up on its own in the next 24 hours.

Our water heater was totaled and I couldn't get any hot water out of it. I had the people that had put it in originally come out and their tech was very good. He replaced the unit. The new codes required that there should be a pressure tank on it now. That had to go along with the water heater that was replaced. By the time the smoke cleared, it was $1,410. I had to pay $500 of it myself and I was surprised that I ended up paying that much. But American Home Shield covered the rest of it so I can't complain about that.

There was water under the sink, possibly coming from the garbage disposal or the dishwasher or the faucet. There was some dripping sound in the downstairs underneath the sink and the faucet was leaking. So, some part on the faucet was leaking, traveling down the lines of the faucet, and they were just dripping under the sink. We submitted a claim with AHS then the tech came out. He said the garbage disposal looked like it was okay, so he couldn't do anything with it. It was weak, but it was working. For the dripping water downstairs, he told me it really wasn't dripping water from the sink. It was just pipes compressing and expanding and tit makes the sound that sounds like a drip. Since he came out, there's no more water under the sink. The service was pretty good and after I got the faucet, the tech came the very next day and put it in.

A component had gone out on my furnace. It's a specialty thing so there aren't many local people who work on them. We established that from the very beginning so I didn't have to remind AHS that they have to use a certain vendor. It was already in the system and they were the ones who called right away. It was awesome. Also, the contractor resolved the issue right away.

I want to have this home warranty thing because it does help me sometimes, especially with the air conditioning and heat pumps. But the website is bad. American Home Shield has to work on that website because I don't want to give my personal property’s information to the other property managers. I have multiple accounts. So, when I give my accounts to the property managers, they are able to see my account too. I don't want them to see my account too. I'm not able to separate the account. And the other one is, if they have to do it, they change the email. I'm not getting any emails from them because the property managers are changing it to their email address.

There was work done at one point and it required that they have a guy come back out to fix the hole he put in the wall. If I didn't stay on it, it would have never happened. Also, there was a problem where I have to look in my spam email for email correspondence. If I don't do that, then I won't find the follow-up sometimes. They've been very slow. They say it’s COVID. But it's been like that for about a year where it's a little bit slower. But with the most recent claim, Grade A Plumbing came out and did a good job. They were in and out. That worked seamlessly. However, I don't like it when I call up to open a claim with AHS and they make me pay for the visit upfront. But AHS has been good for me.

Something had fallen in our garbage disposal and made a lot of noise. So, there really wasn't any repair done to it. It was such a shame that it was just a small article that cost me so much to get taken care of. I wanted to get something out of it. So, I asked the plumber from Tiger Plumbing to explain to me the processes of what garbage disposal could or couldn't do and he was very helpful in explaining a little bit more about it.

I called, the representative set up the claim and then the repairman was here the next day. He cleaned up after himself and AHS called to check up and make sure as well. The representative as well as the person that came out and fixed the problem were very nice. Now, the unit is better than before. Definitely get American Home Shield. It's worth it to have as a homeowner. It was so easy to make a claim. Even online, it's easy to follow.

My expansion tank burst. The tech looked at it and turn the water off and on. He even took the expansion tank off and gave us a book 'cause it wasn't covered under my plan. But, he was really courteous and he did a good job. It has been really easy to get through to AHS when I submit claims. The only concern I've had is with my refrigerator. I've made orders on it three times and all the techs do is patch on it and see if it is still not working. I gotta come out with my $75 so I can have them come out and look at it again. Other than that, AHS is pretty good.

With the overflow of snow and melting and everything came up, there was water coming up. I have a three-car garage, and on each side of the garage is a drain there. I have three sump pumps in my home and I had never heard this particular one in the garage kick on so that's when I called for help. Eric came out and he was extremely nice and very professional. He went in, opened the container for the sump pump, and said that the sump pump was gone. He went in his vehicle, got a sump pump out of there, and hooked it up. Within minutes, I saw it becoming active, and water was draining out of my garage. Now my garage is dry. I'm glad I'm with American Home Shield. They came in. I paid my $100 deductible and everything else was taken care of. As I come across people that may need help with the warranty, I have no problem referring them.

My heater was not working correctly. So I called American Home Shield and it took the contractor about five days to get out here, which is too long. The temperatures had gone down to about 28, close to freezing. Plus, it was due to the power outages here in Texas, so there was a lot of issues going on. American Home Shield should contact the customer as soon as possible when it deals with air conditioning or heating or a broken pipe. Those kind of things are very important to homeowners.

It didn’t take long for the tech to come and he was great. He told me what we had to do about the water heater but he said that my washer had to be replaced. American Home Shield agreed to replace it but it hasn't been cleared up yet. They were supposed to be sending me a check. I don't have it and I haven't heard from them yet so none of my appliances has been fixed yet.

We called American Home Shield for a washing machine repair. They said that someone would reach out to me in 24 to 48 hours. They did. The tech was excellent. He's been to our house before. He replaced the seal around the door of the front load washing machine. The washing machine’s been running non-stop to catch up. We tried other home warranties, and American Home Shield is the best. It's the only one to consider.

My mom has American Home Shield on her house and she told me about the home warranty. We got it on my grandmother's house too. I used the home warranty when the motor of our dishwasher wasn't doing what it's supposed to do. It would run but it wouldn't run. Aaron came and replaced the motor, which is great. He was very professional and was a people person. I was probably talking his ear off but he kept talking. He was a good sport about it so I appreciated that. He called me back to see if the dishwasher was working. I need to probably run it a couple more times just to, get it back into the flow of actually working how it's supposed to.

The techs had to replace a wheel that had broken and it was making a lot of noise rattling around. They assessed the problem really quickly, ordered the parts and then came back and fixed the problem. In terms of submitting requests, AHS has been pretty good. Their process is really easy to work with.

I went to the webpage of AHS to request a plumbing repair and the process was easy. Then, the guy came out and knocked out the plumbing because the storm backed it up, and hot water was on. He was friendly and it was a great experience. He was here for 15 minutes then he moved on.

The part did arrive this week. The service tech provided me with incorrect information. Waiting three months and the difficulty in communicating with AHS was frustrating, but happy to have the dishwasher repaired.

I’m quite happy with American Home Shield. My recent claim on a dishwasher leakage went really well. It's working well now.

Pop-A-Lock came out and did a good job. AHS is the best thing going. This is my second home with AHS. With my other house, I've had AHS for 13 years.

We had American Home Shield 18 years ago and we weren't happy then, so we got rid of them. But this time, it has been a better experience. Recently, I didn't feel comfortable with the plumber that they assigned me so I changed it to a different plumber. The new one that came out was quick, very professional and we were happy with him.

The sewer line clogged. We had the water coming out of the metal drain out in the garage. However, it's like I'm paying American Home Shield for contractors to just come out and diagnose what the problem is, and then if I need a part or something or extra, then I have to pay for it myself besides what I'm already paying them. This is the first time I understood what they have done. Because before, I've had the icemaker. It stopped and it was clogged. The tech just came out and unclogged it so I didn't need any part. But now that I need a part, I have to pay for them to come back out. And the plumbers is charging me 200 some odd dollars. I'm gonna pay for the part. He would order the part and I have to pay for him to come back out here and put it part on. And AHS, he said, doesn't cover that. He said all they do is diagnose the problem and that's it.

I had a wonderful experience with the tech that came out for my gas furnace. He had to order a part. He came on a Monday, and then he came back the following Monday. He was spectacular. I was just disappointed when I called AHS. I had to pay an $80 deductible. I didn't like paying a deductible.

We had an electrician come and we were very pleased with our experience. Recently, my oven wasn't working. I called Home Shield and they were able to set up an appointment with the vendor. It was very easy and fast. The tech was on time and he was very knowledgeable. It was very easy to work with him. He was there whenever he said that he was going to be there to change and replace the parts. I was very happy with that. He ordered the part, but it was not working. Other than that, things have been working great since he got the parts in.

The techs that came out for the heater was timely and efficient. The heater works fine now. American Home Shield is always available when I need them and they get the job done.

American Home Shield exceeded me very decently. It's a very good business. I was very happy with how they treated me in my past experience. I've heard horror stories from a lot of these other insurance companies but so far, AHS has been very good to me.

I called AHS because my hot water heater went out. Someone called me the following day to set up an appointment to come out. The tech came out the next day and on Saturday, he came to install another hot water heater. The tech was good and very knowledgeable. Everything has worked out so far with American Home Shield.

I went on the website and made a claim. An email came back and I got a phone number. I called them and they said they were gonna confirm with an email the next morning because it was later in the evening. Within 24 hours, the technician was at the house. We had communicated earlier about what the problem was so he engaged early. He knew exactly what was wrong. He had to replace a pump. A couple hours later, he was done. It was perfect. American Home Shield is definitely worth it. It's very easy to use and I'm gonna stay a member.

My dishwasher wasn't draining. I called AHS and they set up the service with J & W. The guy came out as scheduled and fixed it. He was very nice and polite. He had his mask on and his shoes covered. He knew what he was doing, asked what was going on, and asked what we tried. Then he got underneath it and handed me a piece of plastic. He said that was the problem. I was very satisfied.

My first service call was for the dryer and the microwave. The technician was great. He knew how to repair them. He took apart he dryer and it seemed like one of the sensors failed. So he replaced it. With the microwave, he said something with the timer and then it was making some noise. He took the panel out and he got it to work. He was very professional. He did what he needed to do. I was very happy with the service.

I’ve been with AHS for a couple of years now and I've never had any problems. Anytime I filed a claim or paid my money, they always sent somebody out quickly. I had a leak in my toilet. Bestway Mechanical came and tightened the bolts. But there was damage to my bathroom because of the water leak. Todd, who came out, recommended a restoration service. They came out the same day to be able to assess my problem. I was able to file a claim with my homeowners’ insurance and get them to come and repair my bathroom. The toilet is working fine so that's the plus side. But now I have to remodel my whole bathroom. That's the downside.

I've had American Home Shield for about two years now. I've loved them and had no problem with them until this particular service call. It was extremely frustrating because the whole problem occurred because the person that took the call doesn't have good command of the English language. The first person wrote down, apparently, that there were eight things wrong. It was one thing wrong. My toilet was leaking. The hoses were rotted when I first bought the house and they needed to be replaced. It caused a leak out onto the floor and into the whole part of the house.

I sold my mom's house and we signed up for a home protection plan as she was selling it. When I called the home protection plan, they said they were associated with American Home Shield. Since I was pleased with the coverage of my mom's house that we sold and how they took care of it, I went with the same company. I used them when my sump pump went out. I had a few leaks also. I called in and asked if the contractor that would come out could also take care of the leaks. York Mechanical was my contractor and they were very good with their communication. We talked back and forth and they were very candid. I used York back in 2019 when I had a leak in a pipe and they were very good. I was glad when they came back again this time in 2021. Since they were out, everything seems to be fine.

We were having issues with a higher voltage power and it ended up being a master circuit breaker. The tech addressed the problem, came back later in the day with a part and fixed it. American Home Shield has an app that makes it easy to submit but it can be a little generic as far as what the problem is. So, we've called a couple of times. It's been easy on the phone and I had very short wait times. The contractor has been responsive and come within the same day or the next. For people who are considering a home warranty, they should run their numbers and see what they think is going to break, and if the warranty is worth it or having emergency fund savings and having it fixed or repaired separately. Typically, I'd had warranties associated with home purchases, which is the only reason I have it.

American Home Shield has been very convenient. I'm not tech-savvy and their website is very easy to use to submit a claim. We had a slow leak on our water heater and the service guys brought everything that they needed so they were able to fix it right then and there.

We had one key for the front door so we utilized the opportunity to have them rekey, which was what American Home Shield offered. Cathedral City came and was excellent. We have one key now for all of our locks. It was just that we were having problems with American Home Shield getting our policy. We called our Realtor, she called her contact, they called AHS, and AHS reached out to us. I wasn't able to get online yet because I didn't have a contract. They hadn’t sent me anything yet. Nonetheless, they were great. We've only lived in the house for a month and we’ve already utilized them three times.

I was very happy with the tech who came out. He fixed the problem and he was very pleasant and clean. Everything is working fine now. He also told me that if there was a problem, I should to call the insurance and let them know. But I have no problem so far and he did a good job. I'm also happy with the claims process of AHS. In fact, I was thinking I should call and ask if they have any specials or a longer plan than just one year. Maybe I could save some money that way a little bit.

Our current claim came out as an unsuccessfully completed claim from another provider. Because of that issue, we opened a new claim and because of the failed previous claim, we were promised that we wouldn't have to pay for this new one. But we had to call several times to make sure that that happened. I got invoiced a couple times for it, which was frustrating. But the contractor came out and replaced a part. It's been good so far. American Home Shield has a great product but their customer service can leave you wanting better.

The tech was polite and professional. He took all the precautions for COVID and fixed my problem. We haven't had any issues since he came. The peace of mind and security of knowing that if something breaks, I can get it fixed is definitely worth it.

The tech that AHs sent out did his job and everything was good. But the hose didn't get put back in correctly, so now we have a flooded laundry room and we’re still trying to clean and soak up all the water in the carpet. This weekend, we've got to completely move out the washer and dryer, as well as the freezer, to get the carpet from underneath there. I haven’t said anything to anybody at AHS and we had just been cleaning it up as we've been going along, trying to make sure we don't get the mold in the house. Other than that, there is no customer service anymore from AHS. You call, they immediately charge you your money, and that’s it. There’s no feedback and it's all computerized. So the computer can't do wrong and there’s no interaction with people. But besides that, the guy who came out did great.

I submitted claims for the washer and the dryer. I gave AHS a call and it was very easy to submit the claims.

The refrigerator was not getting cold. I called AHS then they sent a tech out. His name was Abdul and he was good. He followed all the safety guidelines and diagnosed the problem. He said that the compressor was not working, so at least he let me know what the problem was. All in all, I tell others that AHS is really good. But I had one bad experience with them where I had an issue with Sears. Otherwise, I love AHS and I have no problem.

The microwave was not working. I called to file the claim and this time, it's getting a little bit better. Two months ago, it was really hectic to explain the process. The calls were routed and whoever picked up the phones, was going to some Vietnam or China or somewhere in Philippines. But now, I see that it's a little bit improving. The guy who came in was well aware of the knowledge in what he was doing. He was fixing and he was speaking. He was neat and he cleaned the area when he finished his work. He was very kind and professional as well. It was a nice service. Overall, it's amazing.