American Home Shield Reviews

They charged me for a full month of premium although I cancelled the policy on the first effective day of the month. They have cancellation guidelines that they instantly brought up when I asked about the reason for not refunding the money, but am sure they never discuss this when a customer is shopping for a home warranty policy, just like what happened to me. I remember I had asked about cancellation and all they said was there is no cancellation charge and I can cancel anytime. I would not recommend anyone to get policy from AHS.

I've had American Home Shield as long as I've owned my house and I've never had a problem. When something went wrong with the furnace, a technician fixed it the same day and was professional. The furnace has been working perfectly since then.

The dryer wasn't drying. We filed the claim online and AHS told us who the contractor would be and to reach out to them. They reached out to me before I could and they came right out. The issue was the thermostat and they fixed it. We only have to dry clothes once now. When it was broken, it took five times to dry all of our clothes. Their service was great. I would call them if I didn’t have American Home Shield.

Our central air conditioning system was malfunctioning. It was sporadically shutting itself off. American Home Shield's whole system was efficient. I had to pay a $75 service charge, and it was only a very short period of time before I got a confirmation that I would hear from the contractor. We had an appointment the next day. The guy who came was very knowledgeable. He took the time to explain what was wrong and I was quite pleased. As it turned out, it was a small problem and he was able to resolve it with no parts, just a bit of service. It made the air conditioning system function more reliably. As the temperature is heating up here in Florida, that certainly helps us keep the temperature down in the house. Everything's been fine since. He also showed the sensor to me and showed me how to clean it out if I needed to.

I love American Home Shield. They've done what they said they were gonna do, and I've got no problems with them. I had a leak under my sink recently. The tech fixed it, and then he put the dishwasher in, so everything went just as it should. He was very good and he told me exactly what he did, and he did everything he said he's gonna do.

When the contractor came out, they looked like it was all mixed up. And they were young kids. They didn't know what they were doing. Mannerism was not good at all. I asked about my refrigerator, and I told him yesterday I still have the issue with the leak. When they moved it out, I wasn't aware it messed up my floor.

American Home Shield was very responsive as far as timing when I made a plumbing claim and I like how I was able to do that online. The United Air Temp company called me that day or the next day and they were able to come out in a day or two. I found the process to be very quick and easy. The tech was really nice and friendly. He gave a high-level assessment of what was going on so that was good.

I'm very satisfied with AHS. I called them. It was the second day after that huge ice storm. No power for three days. The pool operates off of power. I had no juice into that and the pool was frozen solid. It was thick enough where my big fat cat was out there walking on it. The pool company came out a couple of days later and assessed the pool pump. He said it looks like it's going to be okay, but if it needs to have some electrical stuff done on the wall circuit and that would be covered. As far as I know, everything is okay. Now, it's running. There's no water leak too.

Recently, my ice maker stopped working so I scheduled a service. Come to find out the issue was just the filter so I paid $100 for nothing. American Home Shield has done a dishwasher repair and a garbage disposal for us. They've also looked at our air conditioner. It's very simple and painless to submit a claim to them.

One of my toilets was clogged and the plumber got it unstopped. He ran a camera and he said that it was mud in the pipes.

The garbage disposal would just sit there and it would go down eventually and start to put off an odor. The young man was very amenable and he did the job very quickly. I was very pleased with the service. The garbage disposal has been working fine. It just makes a noise that I didn't have before, but it isn't anything major. American Home Shield has always been very professional and pleasant.

Our furnace stopped working and I wasn't quite sure what the reason was. So, I called American Home Shield. Within 12 to 16 hours, the contractor was out. I put in the submission the night before and I called them in the morning. They said they were gonna try to squeeze me in while they were in the area. They were very professional and polite. They fixed the issue and made sure everything was up and running for about 20 minutes before they left. So I have no complaints. They did a great job. They were about 20 minutes away from where I live but they still made it work for 30 minutes away.

When we first started using American Home Shield, I was able to talk to a human when I first called. And in the last year or so, I’ve had to leave my name and number and have someone call me back. So, the response hasn't been quite as in person as it has before. But we've used AHS four times and have had good results with them. And this last time in particular, just some excellent response. The tech was very knowledgeable and went the extra mile for us. He did everything that I needed to be done, and he went out of his way and did some other things with the door itself that are going to help my door, which was an older door, last for some time more. I couldn’t be more pleased. I recommend AHS to other folks because I believe it is worthwhile service.

The last two times, I had Whitney Heating & Cooling, and the guy that came out for the plumbing was unbelievable. It was so refreshing to have someone come out that was so knowledgeable and sweet. I'm happy with American Home Shield. When I call them, they'll tell me that my service is going to be so and so, and I should hear from the company within 24 hours. That's great and I'm satisfied.

There have been a few things AHS hasn't covered, which is irritating. But I have eight houses with them and it would be too much work to switch. There was one instance where there was a hole up in a wall by a company they use, and I told them. Then, out of nowhere, I got a phone call from a person who does sheetrock and they said they're scheduled to go there and fix it, which was nice on their part. They could've just brushed it under the rug and said, "Sorry." So, that made up for some of the issues they don't cover. With our recent heating claim, the tech that came was awesome and he took care of it. I've had to use him before, and he communicates really well. Having AHS saves me money so that's good.

The washer started making terrible noises and wouldn't complete cycles. Everything went pretty well. Whirlpool contacted us and the kid came out. He immediately knew exactly what the problem was and ordered the parts. They told me when they'd be in and then they came out and fixed the washer. Everything is working like it's brand new again. American Home Shield has been worth the price. For somebody that's older, it's a very worthwhile service.

The guy that came to look at the unit and was gonna try to repair it was great. Brought his own blanket in, had all his tools, his mask, gone. He was very thorough and asked questions. The only issue I had was the delivery, and it wasn't the owner’s fault. It was his worker. When the delivery was happening, I called the company that was delivering and asked them if the guy, instead of giving me a half an hour, to give me an hour notice. They told me that they didn't have the guy's phone number. And then when I talked to him when he got here, he told me that they talked to him that morning. There was no reason they could tell them. I also got a furnace and a new refrigerator fixed through American Home Shield.

We're a little concerned with the heater that we have because we've had a couple of issues so far. But other than that, the warranty we've had with AHS is perfectly fine. We're going to renew it. The first guy that we had come out was a total jerk. He came in and listened to what I had to say but you could see from his body language that he didn't want to have anything to do with me being that I was a female. I showed him where everything was and he talked down to me like I knew nothing.

We were having trouble with the thermostat keeping up with the temperature upstairs. It turned out we had a fan that was about to go out and Myers Comfort replaced that fan for us. It was a really good experience and the person who came out was very helpful.

We had a heating issue. They checked to make sure that everything was running because we were told that it wasn't working properly. Apparently, it's running okay. We also called in for a refrigerator repair. There was a problem with the refrigerator freezing food. The freezer door handle had also broken off. When I spoke to American Home Shield’s gal, I asked her if that handle was going to be covered. Because if it wasn't, I would have probably gotten rid of the refrigerator. She said, “Yes, absolutely. All parts are covered.”

Our dishwasher was leaking. We kept having water show up while we were running it. The technician was very friendly and professional. He repaired a couple things, put a gasket on, and got us some new shelf supports. When he came and ran it, it wasn't leaking, and it hasn't leaked since.

The techs who did my garage door and my dishwasher were very courteous. They did work really clean and cleaned up their mess. However, my garage door claim wasn't covered so I paid for it out of my pocket. But, American Home Shield's service is really good and I do not regret signing up with them.

I've used AHS once and it was fine. The tech was here 10 minutes, hit two buttons, and left.

The tech from US Air Conditioning of Texas seemed like he knew a lot about air conditions and it took him three hours but he fixed the problem. He found four issues and he stayed until everything was done and taken care of. Everything was easy with American Home Shield. I know I had missed a call and they gave me a call back and left a voicemail. They called me right back the next day.

I had a garbage disposal clog. I put too many potato peels down it. The guy who came for the repair was really nice. So far, my service has been good with American Home Shield.

When our heater wasn't making heat, I called American Home Shield and it was easy. They told me the repair company would call me within 24 hours, but they called me that same day and they were there the next day. The repair company worked on our heater and they were very professional and friendly. The guy explained it all to me and told me what part he fixed. However, we thought the unit was not working, so I had to have them come back out a second time. I did it through the website and when the guy came back out, he worked on it for a long time. Nothing was wrong and then everything was fine after that. The heat has been doing its job now. I was very pleased with American Home Shield. They really took care of me with this heater issue. It was quick service. It helped me because I'm not freezing. My house got down to 60 degrees, and that's cold.

American Home Shield has been fixing everything the way they say. My refrigerator broke down during summer in Texas and I didn't know how I was gonna get one. My husband told me to call AHS as they might help me. I said, "They ain't gonna get me no refrigerator". But, when I called, they did. That made us really happy. Also, the replacement I got was upgraded. I wish AHS would cover a little more stuff. Other than that, I'm very satisfied. This warranty has been very beneficial for my whole family.

Our water heater unit was not working even though the power was on. When I went out to take a look at it, the reset button was not even attached to the unit. I pressed it and turned the unit back on. The water got scalding hot. There was steam coming out of my faucet that the water heater sounded like a hot water kettle on the stove. I immediately shut it off again. I called American Home Shield on a Sunday night and let them know the situation. They gave me Blue Collar Plumbing and I called them Monday. A tech got back with me early Tuesday and set up his earliest appointment. Unfortunately, it wasn't until Friday but that was fine.

There was some part that was broken that was allowing water just to flow into the dishwasher and flood everywhere. That part hasn't been repaired yet. But the plumber guy helped us turn off the water. He thought it was gonna take a long time for the part to come in, so we had to make his appointment later. But the part actually came in within two days. It's a real major bummer to have to schedule the guy so late because we can't use any hot water in our sink.

My first claim with AHS was a plumbing issue and they didn't cover that. They said that it was the city's fault and not theirs. But the line was all clogged up. Come to find out after I got the third person out there, the tree root had nicked the line and over time, mud got in the line and clogged it all up. So, I had to get all that replaced.

I’ve used AHS five, six times and every single time that I've used it, it's been perfect. Everything was beautiful with my AC claim. The tech did a perfect job. He showed up on time and was professional. He was explaining to me everything. One of the units was making a noise and he changed a part in it. After that, it stopped making the noise and was working properly.

Last year, the AC unit in my parent's house kept freezing over. I called American Home Shield and they advised me at the time that we were at the end of the season for the air conditioning. So for someone to come out and service it, I was probably wasting my $75 deductible because of the fact that we were getting to the point where we weren't gonna need the AC. If it was leaking Freon and it was low, and they put it in there, it would just be leaking over the season, so they advised to wait 'til spring to have it serviced, and that was what I did.

I’ve been satisfied with AHS. They've been good to me. I've tried another home warranty provider and they sucked. I regretted it and I came back to AHS. Recently, the garage door wasn't pulling up. You could hear the motor running but the thing wasn't moving. An appointment was scheduled for the next day and the tech was splendid. He got the thing working. He did a little extra to lubricate the garage doors to not make it noisy. It was a pleasure.

When we noticed there was a small leak in the toilet, we checked our warranty to make sure that it was covered. The warranty is pretty straightforward. We re-read it again so we knew to contact AHS first before doing things on our own. If we did it on our own, it was likely that it wouldn't be covered. We did a claim online and AHS set us up with a plumber very quickly. I heard from the plumber directly and that was within a couple of hours. A seal had broken around the toilet and the plumber reseated the toilet and fixed it. He was here for 30 minutes. Everything's going great.

I did a claim to AHS for the sink and the dishwasher. There was nothing wrong with the dishwasher as well as the sink though. I just wasted money. I thought something with the dishwasher didn’t come on. The tech tested, and it came on. I had tried about five times to get it to come on, but he didn’t have to do anything. It came right on as soon as he checked it.

AHS provides a wonderful service and they're prompt. Also, the contractors that have come out here have been very friendly. Our interactions have been very good and cordial. I'm glad we found AHS and that we’re on the roll with them. They've always been right there and we appreciate them.

The front panel wasn't working on my refrigerator. Home Shield is good but trying to contact the vendor was awful. That aside, the Sears guy who came out was very professional. The refrigerator has been fine since then.

The water in my shower was getting cold and we were getting to the point where we had almost no hot water. So I put in a claim to have the contractor inspect the hot water heater. I went through the American Home Shield website and it was pretty easy to use. I paid the $75 and put the claim in there. I was told that it would be 24 to 48 hours before I would get contacted and then the contractor would send me a message when they were on their way.

The microwave was just clicking smoothly and then all of a sudden, it started making a loud sound and smoking. MS Appliance was good. Their people had been on time and accurate. The only thing is that they schedule appointments 12:00 to 4:00, Monday to Friday only. It's an inconvenient time if one is working. Unfortunately, this time, they had something go wrong. They were supposed to come out and put in a magnetron yesterday between 12:00 and 4:00, yet they called me yesterday and said that they ordered the wrong part. But they would expedite the new one, and it'd be here in two or three days. So, that's no problem with me.

The contractor came out right away for our oven claim. It was scheduled quickly. The first time, I thought they fixed it because it started working and it heated up. But it wouldn't go beyond 350. Every time I would push the button for it to go to a higher degree, it would go down instead of up. The appliance repair person came back out the following week and he found out that it needed an interface replacement. Then he got back to AHS. The part wasn't available and so they decided to replace it.

We were having a banging noise in our dryer. The guy who came spent plenty of time, showed me everything he was doing, took apart the entire dryer, and what we found was a safety pin had come loosen off of something and got stuck in the fan. That was the banging noise. He cleaned everything up. He did a great job. He kept his appointment when he said he was going to be here. He called me when he was 30 minutes out like I had asked, so I could leave the office and be at the house when he got here. He followed up three different times via email to make sure we were not having any more issues with the dryer. The guy was absolutely terrific.

Our condenser wasn't working, and we ended up having to purchase a brand new AC unit which is not covered under warranty. Hopefully, if I need American Home Shield for anything else, it’s covered. Apart from that, James from The Plumber was very nice.

The people at AHS who you initially talk to are doing the best they can but it's obvious that English is not their first language. There's a lot of peat and repeat. I don't hold that against them, though. I'm sure they'll learn over the next few years in that. But I am also having a slight problem with answering any orders online. Other than that, AHS does everything they can. Their intentions are very good and they try their best to handle every situation.

Our water heater was leaking. We had a tech out within the day. He was incredible and had the heater in and out in a minute. We got a new water heater and it has been excellent. I've also had a claim for a garage door opener. There was a stripped gear and my garage door wouldn't go up. The techs came out and fixed that. That's been working fine as well. My two claims with AHS have worked out really well. I'm very pleased.

The water wasn't draining and was backing up in the attic underneath the air conditioning unit. The contractor came and repaired the drain line upstairs. I recognized the company name. They had come out once before and took out two pounds of Freon 'cause the other technician had overfilled it. Then we found out that our other unit needed two pounds. I asked if they could just transfer that over there instead of us having to pay $300. He was a good worker. I'm happy that American Home Shield is able to send people out pretty dang quick, especially down here when it's hot. I just wish they paid more on the Freon instead of $10 off for 1/2 pound, it still was gonna cost us about 300 bucks. So, that has yet to be rectified. But I'm hoping water is not backing up upstairs.

Everything went great. We lost heat for one day and it was something simple. All it was was condensation. The contractor has been good. We’ve used them several times under the warranty. We always go back to them.

We called for service and the tech came out and did a repair. But, it was still doing the same thing. So then he swung by and said he was gonna order some part. But, it took a long time to get the parts. The problem is we sold our house in the meantime. We were getting ready to move and we wanted to take this stuff with us. So because of all the delays, we couldn't get it fixed in time. We ended up leaving this stuff for the new homeowners. Then, the tech showed up with a part. But then the agitator wouldn't come off and then he had to order a new agitator. They have called again. We're trying to arrange a new appointment to get it fixed. But it was very frustrating. But for the most part of our experience with AHS, it's been good.

With my recent claim, the heat was no longer being produced by the dryer. DC Appliance Service came and diagnosed the situation and found that it was a controller board, which was the first thing they replaced when the part came in. After they did that, it looked like it wasn't quite working yet so they checked and it was the heating element. They went and replaced that while they were still here 'cause they had one and that resolved the issue. They were very professional and they did their job efficiently. My only lament is it’s usually the case when parts take a long time to deliver, just makes it inconvenient. That's not their problem, though.

Nobody called me back to fix the hole in the wall that the contractor made about three weeks ago. I called and somebody was supposed to get out here but that never happened. But before that, the experience with American Home Shield was good. I had a couple of claims and they took care of all of them except when the heat went out and it was 30 degrees outside. I called AHS all night long and we couldn’t get anybody on the phone. They couldn't find a good company to come out because nobody wanted to respond right away. So, I ended up finding somebody on my own and I had them come out and do it. Maybe sometimes, the reaction time is a little slow with AHS but overall, it’s not bad.

I've been a customer for 30 plus years and whenever I have a problem, American Home Shield sent competent tradesmen out here to handle the problem in a professional manner. They listen when I call them and tell them that there was a particular company they assigned my ticket to, and those people call me and say, "I can't come 'til next week." I call them back and say, "I need somebody else." They're good at reassigning the ticket. They're a good company. That's why I continue to renew with them, and I continue to encourage my family members and many friends to avail themselves of the protection by AHS.

I've been really happy with American Home Shield. If we have a problem of any kind, all we do is call and they schedule something right away. They send people out and it's really inexpensive. Their contractors have been helpful and friendly and they really try to do their best. If anybody's buying a house, I strongly suggest that they get the service.

Some of the warranty claims I've had to do has taken longer than others depending on the problem, but everything's been excellent. During the Covid-19 problems that we've experienced in the past year, there were times where I had to call in and talk to somebody. The wait time was sometimes two and three hours. That wasn't any fun, but other than that, American Home Shield's services have always been outstanding. That’s why I've been with them for seven years. One time, my thermostat went out for my upstairs unit. They came out, diagnosed it, and ended up putting a new thermostat in. That fixed the problem. The tech was awesome too. On a scale of 1 to 10, he's a 10 definitely. He explained everything and was super nice and very efficient.

The tech was very quick and helpful. He mentioned how we should get extra security because we have an extra window on the door and someone might break in and open the lock. I really liked that advice. American Home Shield is not very expensive and they offer a lot of services. Every time we put a claim in, they are very fast to respond. A technician comes out within the next day or so.

The washing machine was not draining in the spin cycle and the repair guy found a sock in one of the hoses that was preventing water from leaving the washing machine. He gave me some information about some maintenance on the washing machine that I could do to clean out the fabric softener container. He was nice and professional. With the repair, I don't have to wring out my clothes before I put them in the dryer. American Home Shield has been very helpful and cost-effective in keeping my house repairs in order.

Whenever we've had issues, they addressed them quickly. Recently, we had our furnace worked on and the tech came and fixed it in 10 minutes. He explained it and it was just a clogged drain.

My washer was having some problems with the cycles changing and the water was continuing to flow in even when the washer was spinning. Also, the cycle would not complete. I called AHS on the phone and after I've put the claim in, they sent an email with the appointment time and date when the repair company, Lake Area, would come out.

AHS is a good company. The motor in the bathtub in my master bath went out and Draingo came and assessed the issue. They ordered the part and the only gripe I had was it took a long time but the service is good.

We go online to submit claims and home issues are sometimes not standard and take a little bit of extra description. When we want to follow up on the status, we do a phone call. It's a good service but it could be up to 30 minutes with all the wait time. And when we do it online, we get an automated text back and if it doesn't answer the question, a whole day has gone by so we just call. Also, when a job gets done, I get this alert but it doesn't say the property or even the vendor. It's just some code. The text could include the vendor's name and the property. Other than those, Home Shield has contracted with good contractors and it's hard to find good help on this island because it's a small population. We have different types of AC systems out here and they are pretty good about sending the correct specialist.

The ice maker on my refrigerator died. We had someone fix it and the tech was exceptional. The claim went very smoothly. So far, everything has been good.

My dryer wouldn't cut off and it was making a whole lot of noise like it was falling apart. I called that in and the claim process was okay. The only difficult part about it was where American Home Shield got me hooked up with the first time. That contractor was no good and that really upset me. They weren't even answering the phone. American Home Shield should not deal with them anymore. I've been paying the home warranty for two years and I couldn't get any service.

I've had to do two claims with American Home Shield since I bought the house and they're very good. They recently sent out a plumbing company that did a great job. At the point when the plumber first came here, he couldn't complete the repairs because there was more damage under the house. He recommended having work done and said he wouldn't repair it until it got done. I had to do an insurance claim on the rest. Once the work was done and it was dried out under the heat, the plumber came back and finished the repair under American Home Shield's warranty.

The wire connecting to one of the breakers just broke into pieces. It had to be reconnected. I called and it was a bit hard for me to understand the person that I talked to. She said they would call to set up a time 24 to 48 hours after I made the claim. Then I got a phone call within about 10 minutes of hanging up and the people were at my house within 15 minutes. They were extremely professional, helpful, and patient. I would highly recommend taking out a policy from American Home Shield. I've had great experiences and it was definitely peace of mind.

Our heat wasn’t kicking on during the snowstorm and I called American Home Shield. I told them what the issue was and the contractor, Chuey’s Air, called me within a day after that. As soon as our power came back on, which was within three days, the tech came out and tested all our stuff. He was able to put it on auxiliary heat and it started working.

My air conditioner went out and American Home Shield sent somebody out who came the next day and took care of the situation. Everything has been working fine since then.

My recent claim with AHS was for the switch for a ceiling fan that was not working properly. There was a short in it. The tech came out and he took the piece out. It seems to be working fine since then.

The regulator on the water heater was bad and was causing thumping and banging every time the water was turned on. Also, we had a commode that was leaking through, the water would run out of it, and a shower faucet was also leaking. The plumber from Royal Flush Plumbing replaced the regulator on the water heater, the commode, and a mechanism on the shower. He was great and very timely. We requested to have him come back to do some plumbing stuff we needed. The only thing is that AHS gave us a lot of flak when we had to have the water heater replaced. It was pretty soon after we had just gotten the contract but we got that done.

My furnace was not coming on. It'd be cold in my house and if I go downstairs to see what was going on, I could hear the furnace humming on and off. It wouldn't stay on and it wouldn't heat up the house at all. The guy that came out to look at the furnace told me he had to look at it all the way through. He went out to his truck for about 15 minutes and then came back in. He got on the phone with his boss, telling him what was going on after he worked on it. Then he told me it needed to be changed. He also told me that the wire was cut and his boss told him he could go no farther because it's dangerous. As he got ready to leave, he turned the furnace off. He said, "Well, it's shut off for now, but you can turn it on if you want to. There's the switch right there." So I had to ask him, "Why would I turn it on when you're telling me that it's dangerous for you to even work on?" I don't think my cord was cut.

Half of our electricity was off. We called it in on a Saturday, the contractor was closed but they came out Monday. This claim was handled in a timely manner. It turned out that it was an issue on Dominion's part so they had to come out there and fix some things. Right now, it seems like everything is okay. I'm going to keep American Home Shield. I'm going on five years with them so they do pretty well. There is one thing, though. They automatically take the payment out. A lot of people don't like that part. It was better when we pay when the contractor got there. I would like to go back to that because sometimes, the service might get canceled. Once they come, they still take the money out.

Every time I need help, AHS sends someone. It was real cold and my heat was going on alternate heat. I didn't understand what that meant so I called. Myers, the contractor, said that it was probably because of the cold, but I wasn't sure. They asked me if I still wanted them to come out and I said yes so they came out. They looked at the AC and they said that it was because of the cold weather. Myers was honest and they were good.

Myers Comfort called before they arrived to confirm and they were on time. Then, once they got here, they went straight to work and took care of the problem. The service was excellent. AHS helps when you need service. I've referred them to my daughter.

The people who came out did a wonderful job. When they said they were coming, they showed up. They told me what they were gonna do but then they kinda left me hanging because they couldn't get the parts, which wasn't their fault. As far as the ending of it, I didn't appreciate it because I was told that I could get another washing machine but no one notified me. I had to call Home Shield a couple of weeks later to find out what was going on, and that was when I was informed. I still haven't got my washing machine yet because I fell down, so I couldn't get around for a while.

The ceiling light in my son's bedroom was flickering for quite a while and then it went out, and then it came back on. Then one of his wall lights wasn't working. So the contractor came out and they were very, very professional. They were very quick. They answered all of my questions. They pointed out different things to me to keep me informed. They managed to fix it successfully. It's been working ever since. They asked me if there was anything else that I needed help with or was having any issues with. They went above and beyond. The whole process was very proficient from start to finish.

I briefly had a home warranty that was awful. They sent people who misdiagnosed an issue and they wouldn't cover it. I found American Home Shield and spoke to their sales representative. He was amazing and he explained everything. I told him my situation and he said, “That definitely would have been covered. We have experts that come. We’re a large company. We don’t stretch ourselves thin. We can afford to have the best in your area.” I was happy with his explanation and I signed up for services. We happened to have something happen almost immediately after our coverage started. We were able to get somebody out almost immediately. They ordered a part, came back, fixed the item, and we were done. Everything was great.

We've had to use American Home Shield twice this year and both times, it's worked out really well. We had our water heater go out. I called it in and they sent a guy out. What had happened was, we had one put in several years back through American Home Shield and the place wasn't real reputable at the time that they had sent out, and nobody knew that. They didn't tell us what all had to be added on to make it work properly. So they didn't put this compressor thing on it.

It was determine that my furnace's igniter wasn't working. The tech who came was very efficient, thorough and quick. Now, my furnace works.

I placed a call with American Home Shield for the plug for our garbage disposal and the light. We couldn't find the GIS that goes with that electrical outlet and the tech ended up having to replace the entire electrical fuse box. The electricity wasn't getting to it. But it does well now. My husband said that the tech did a great job, was very knowledgeable, able to find the problem and get it fixed in a timely manner.

When we had a leak in our basement area, a contractor came out and replaced the pipe where it was leaking. I was very satisfied. AHS is a beneficial purchase. I had the coverage previously when I first bought my house then I lapsed since then so I renewed the coverage when there were a few things that had gone wrong in the house that I didn’t have it.

The hot water tank was leaking real bad down the front. The contractor was super friendly and clean. They were real well-mannered. I really like them. I would use them again. They cleaned their mess up. The experience was real well. It all went so smooth. But I've had heck with Home Shield when I filed an air conditioning claim back in August of the past year. I got an air conditioning heating unit replaced because it could not be repaired. Home Shield kept saying they needed invoices and that was $6,000 in my part. So I still haven't gotten anything on that. Other than that, they've always done fairly decent.

The toilet wasn't properly installed and it was leaking as a result. The plumber just came and tightened it down. He did a wonderful job. He was in and out and got it done quickly. It's just that having an AHS mobile app would be awesome.

We had a plumbing issue and that was taken care of immediately. That was great. But we have another claim for our refrigerator and that stinks. The technician came out, looked at the refrigerator then he called me back saying they couldn't get a certain part so American Home Shield was probably going to replace the refrigerator. They would be contacting me. But I haven't heard a word. There has been no email or a call. It's been a good 30 days or more.

I called AHS on a Monday during the week of the storm, because my house wasn't getting as warm as it used to be. But the tech couldn't come out till that Friday. But the service provided by the tech was great. The furnace has been working fine now.

The limit that American Home Shield paid or allowed for the dishwasher was 500. We used the $500 and got an average to slightly below average dishwasher. It would be phenomenal if we can increase that. There was also a bit of a challenge with our claim. My wife said the first gentleman that came out to try to repair the dishwasher was great. However, he tried to order some parts in. By the time the parts came in and the second person came to install them, he said that it wasn't going to fix the problem. The second person said the issue wasn't fixable and we needed a new dishwasher. My wife wishes that would have been done upon the initial diagnosis, so the process could have been a bit faster and more efficient. The first person was wrong in their assessment, so we were without a dishwasher for a longer period of time. It took an extra three weeks before we had a functioning dishwasher again.

I have an issue with billing that I do not understand. There were two different charges and exceeded $100. I've seen that numerous times. Sometimes I tend to think AHS just haphazardly charges right and left without authorization. I've not been happy about that and if I decide to go a different direction, that would be one of the reasons.

We had a plumbing issue related to the weather that happened in Texas. American Home Shield let me know the process and what was and what was not included in the contract so I knew how to proceed with the claim. The situation was a little more complicated and required multiple visits from the technicians. I would have liked to have had the issue all taken care of at once. But for the job that the technicians knew that they were coming in for, they were able to get it done and the work was of good quality. They were professional in their mannerisms. They seemed knowledgeable about what they were doing and answered questions. It's been a few weeks and there doesn’t seem to be anything wrong so far.

The company who came for my garbage disposal claim was really efficient. They went above and beyond. I really like when they come because I know they're gonna do a good job. For my recent claim, the techs ordered the wrong part for my washer. They're supposed to be coming back out today. Normally AHS sends me a text with a reminder but I didn't receive one. Other than that, things have been good so far.

We've only had really good results with AHS. I make the calls to get the appointment and I've got a couple of numbers for AHS. It used to be a pain. But there's one number that I seem to get through a lot easier than the other one. So it works pretty good now. For our recent claim, everything was scheduled pronto. The guy showed up early the morning after and that was fine. He was was very nice. Everything seemed to go very smoothly.

At first, I didn't know how to do submit claims by phone. I called again and I got a live person who gave me my contract number. Once I had that, it was pretty smooth sailing. I just walk through with the automated system aspect. I had a claim for the dryer and I told the tech what was wrong with it. He said I need to clean my vent out. I went up in the attic but there was nothing really in it. He came back out and I told him that it was the heating element. He put in an order for that, came back out, and replaced that part and it was fine.

American Home Shield is good and I like it. But, the vendors and the calls to the vendors are not good. Techs installed a water heater for me but the water coming out of it is smelling. I've had to call 10 times and the vendor has rescheduled the appointment four times already.

Our refrigerator's ice maker was making ice but wouldn't push it out. Also, the rubber gasket around the edge of the door was worn and was not keeping the refrigerator cold. The techs said they were gonna go and order the parts. They called us back, said the parts were in, put those in and now since then our refrigerator has been working fine. AHS did a fantastic job because when we were given who to contact and we got ahold of them, the contractor responded right away and the techs came the next day.

With my most recent claim with AHS, I called and I got an assigned person the same day. Usually, it takes a couple of days, which is not terribly pleasing. But this one was really good. The plumbing issue was dealt with really well. In the past, when I've had appliance issues, it was a little on the slow side.

It wasn't as easy to get in touch with the first place AHS assigned me to. But with Astro Appliance, it was very easy. I even got a call and they gave me an appointment. I told them I needed it faster or sooner. The lady called me 10 minutes later and told me she got an opening. That was very nice. Astro was definitely better than my first experience with the first company. The person who came was very professional. This was the fourth visit for the same fridge and I hope it's fixed now. This happened over the course of about two and a half months. What I care for is not a replacement but more like fix the problem. I don't feel like American Home Shield has a lot of control over the way they give the contracts out and how they assign the contractors. I don't feel like there was a lot of diagnostics done. There are error codes in the fridge and I don't think anybody looked at those. I felt they changed a part based on what I said the problem was.

Our garbage disposal quit working and the contractor had to replace it. Everything seems to be working. I've always had good quality service with American Home Shield. I had one issue three years back and I let them know about that. But other than that, we have had no problems. It’s convenient and I’m pleased with the quick response that we received from the contractors.

We had a plumbing problem in our main line late in the evening and I made the claim late that night. Then, I called early in the morning to check up on the claim and they were able to schedule somebody out that day. The technician showed up and completed the job. The claims process with American Home Shield was good but there should be another option online to get emergency service because that was why I had called in the AM to follow up. A month ago, I did another claim and I called for a plumbing issue for a different problem in the house. It was an emergency but they weren’t able to get somebody out until the next day. Still, whoever I spoke to from AHS was very professional.

American Home Shield is sending me out another plumber. I had a horrible experience with Infinity. She thinks I threatened her. I have the text exchange. It wasn't a good fit at all. Her plumbers came out here and they delivered a set to her office saying they delivered a set to me. Then, she said something about double billing. I said, "Y'all should be the one getting the part, not me. I'm not a plumber." She got highly offensive. I paid my bill and they're gonna send me out another plumber on Tuesday. Infinity Plumbing has poor customer service.

My oven wouldn't come on. The tech said there was an issue with one of the fans. He had to come back to get an oven puller and then order a part. I'm happy with everything.

I've had a couple of situations lately where AHS doesn't have enough personnel working. There was a cross-up with something that I had tried to put in a request for services that weren't covered and then I got charged for it. I was told that I was going to get a refund for it and it took five phone calls over a couple of months to get that resolved. But the experience I had for my garbage disposal claim was easy.

American Home Shield sent out A-1 Affordable for the garbage disposal. The tech had the part in the car, and he repaired it. He was in and out in 15 minutes. It was great.

I recently had the furnace worked on and it went fine. The tech from Express Heating was professional.

I can't stand Service One Air. I had to call them three different times to get the same thing fixed. We were out of heat in the most coldest time and they didn’t come right on. I have a 9-month old grandbaby and a 78-year old mother but they didn't care. They took their time because their servicemen reported something that was not true to their supervisor. When the supervisor came out, they saw that their work didn't even add up. I had to call American Home Shield and raise a lot of hell about it for them to send someone else out. Service One Air kept saying it was my thermostat and I kept asking them, “Would American Home Shield allow me to get another Nest?" The repairman said he did not know but he went back and reported to them that I said we didn't want it.

My furnace wouldn't stay on. It just would turn off or wouldn’t start up. I was extremely happy with Air Pro. Everything’s fixed and running.

Every claim I had was fixed. I had a little confusion with my washing machine but they got that fixed and when I had an air conditioning thing, they did that very well.

The first time we called American Home Shield, it was on a Friday and the furnace wasn't working. We could not get ahold of anybody because the answering service, apparently, does not forward the call. It was a while before the tech got here and the temperature was dropping consistently. The guy was perfect and extremely helpful. I appreciated his help. The problem was the communication time regarding something that was urgent. The second thing that happened was the garage door stopped working and again, it was the weekend. But this time, it wasn't an emergency. The tech got the call on Monday instead of any other time. He came and he was very helpful and courteous. AHS has been beneficial but not efficient. That’s part of having things break down on Friday. If it's an emergency, I want a response and if it's not, it's perfectly fine to tell me that they will notify the contractor on Monday and he will call me.

The techs who came for the plumbing issue were polite and courteous. They did the repair the same day and everything’s great. They did a good job and it was done quickly.

Regarding our recent refrigerator claim experience with AHS, it was a little lengthy waiting on the part. We had to check on it and they said that part hadn't come in. But overall, it was good. We were satisfied. I don't know how long it would last, but we're getting ice now.

Recently, we had some blockage in one of our toilets and a few of our faucets were leaking. The first time the techs came, they've used an auger to fix the blockage in the toilet, but then it was still getting backed up. So they came back again to fix that. It's working well now. They were very friendly and good. American Home Shield has been great to us.

Our thermostat had stopped working after a power outage. My wife submitted a claim online and she was told to expect the contractor in a day or two. It turned out that the tech was not able to repair it so we switched it out for a new thermostat. He also found that we needed to change the filter on our furnace. We had an issue where he had to come out a couple more times 'cause every time he left, the heat would stop working again. He was good at getting back to us when we contacted him and let him know that there was still something wrong. Also, he was quick about coming back as quickly as he could. He did a good job and our heat is working fine now. I would probably call them again.

A tech from Home Service Plumbers came out because the toilet and the shower were backing up. He said that the septic must be clogged somewhere and he said if it's still a problem after the septic service company comes out, to call him and he would come right back out. He was very nice. American Home Shield has helped us out many times with our air conditioning and our bathroom and we’ve had nothing but good experiences with them.

AHS is worth it. They're reliable and timely. I had them for a while before too. Recently, my tenant called me because the heater wasn't giving any heat. We called AHS and the waiting time was a long time but the claim itself was simple. They told me to work with the contractor and gave me a telephone number. They said the contractor would come. Because it was heating and the tenant had a special needs child, they kinda expedited it for me. They let us know when the contractor was found. They appeared professional and good. They needed a part that they had to order. It was over the weekend so they got the parts there on Monday. They were on time and exceeded expectations.

The contractor got the repair done quickly. It was right before the freeze and it’s still working so they did what I needed them to do. It's a good idea to get American Home Shield.

The tech was very pleasant and professional. He came in for my heating system and found there was a problem with it. He found that there was a piece missing. It was the weekend so the following week, he came back and finished the job off.

My recent claim with AHS was for my ice maker in the refrigerator. It wasn't working and they came and replaced the icemaker. It went well. I called AHS three times. Two times, it went really smoothly. The other one, we're still working on. My dishwasher broke in December and they were going to replace it. I still don't have a new dishwasher yet and that's been three months. They didn't have any available and they did get with Whirlpool, then Whirlpool didn't have them. Then it took them a while to get it. Now, I'm waiting for them to deliver it. It's been a long process. They should speed things up a little bit somehow. They offered me a different option. But the other option would have been for me to buy the dishwasher. They would pay for it, but then I would have to pay to get it installed. So, I'd still end up spending another couple hundred dollars.

My heating unit was running all the time. The guy that came out was really nice. He checked everything out. He got up in the attic and said that I shouldn't be using these filters. He said it was too hard on the system and the system was running all the time. It was very simple.

The motor was going out in the freezer and the two icemakers were not working. I called it in to American Home Shield and a guy came out. He said that the refrigerator was not repairable and that we needed to get a replacement from American Home Shield. I talked to American Home Shield. I've probably called them 10 times to get an update on what they're gonna do. I've talked to someone every time, but I haven't gotten anywhere. The last call I got, the rep said it would be no longer than 48 hours. It's now been over 48 hours and I still haven't heard back from American Home Shield on the replacement or the options.

I recently had an issue with my dishwasher and American Home Shield sent someone out. When the tech was unable to repair it, AHS replaced it so I'm now waiting on the people to come back and install the dishwasher. Everything has gone well. I had an issue with AHS for a while before because of something with my refrigerator. They would not fix or replace that but I've since moved on and I ended up buying a new refrigerator. But other than that situation, I have not had any issues.

There was a leak from the bathroom into the ceiling in the floor below and the plumber said that they couldn’t do anything to fix it. I've got a homeowner’s claim open. It looks like they’re gonna have to bring somebody in to tear out the shower in that bathroom. I’m not happy with American Home Shield. It seems like nothing’s covered and the people they send out don’t care to do the work. I probably won’t renew with AHS. The seller paid for a year when we bought the house and it’s not worth it.

The technician came out and he was really good. He got the job done and he was very professional. So it was good. The toilet is working great. I also had the same company look at a faucet and the tub faucet handle, but it's still stripping. So we got to submit a claim for that and replace it all together because I thought it was fixed. The technician did a temporary fix on it. While he was here working on the toilet, I asked him about the tub handle. So that was sort of an add-on. Overall, the claims process seemed pretty seamless. Having American Home Shield is an affordable way to make sure you avoid catastrophic claims.

I could hear electricity buzzing behind a light switch and one of the light bulbs had exploded a couple of weeks earlier. So, while I thought that it was a loose connection, I was not sure and did not want to take the chance that there was more going on. The claim was addressed greatly by American Home Shield. But it used to be simpler to submit a claim than it is now and you used to be able to get an emergency service. You could go online and do it, and that works fine if it isn’t an emergency. I pay for this on my mom's house as well and she had a faucet in the bathroom that broke and nobody over there knew where to shut the water off. It was a mess so, I called AHS. I was told over the phone that the plumber would be out that day. It was on a Saturday when I called and when I got ahold of the plumber, they said that was not true. So, in that case, I got the impression that the person that was on the phone was trying to get me off the phone.

I did a refrigerator claim to American Home Shield. They're good. The only thing was having to wait for the part to get here. I waited for about three months. I put the claim in on November 20 and then they just came in about two weeks ago. I was given the option to purchase a new one because of the amount of time that I was waiting. I did try to reach out to the company because I need my refrigerator, but it’s very hard to get through the customer service. Other than that, the representative that came in was very friendly and pretty much upfront about the fact that we’re gonna have to wait for the part.

The first technician came out to do the dishwasher and he told us that it was the pump. So, he replaced it. A couple of days later, it wasn't the pump because it did the exact same thing so I called them back. I asked if I need to put another work order in because the dishwasher was not fixed or if they would come under the same work order. They said that they would schedule me an appointment. They didn't call me back so, I called American Home Shield back and said that the dishwasher wasn't fixed. They said that they would put a work order in or a service order and get the technician back out here. They set us an appointment for Thursday and they said he would be here between 12:00 and 4:00. The guy never showed up.

Recently, the handle in the shower, just a piece, went bad. I go online and put in the information American Home Shield requests. I get an email right back that they got my request and they have assigned somebody to my issue. And then, the business would call me the next day. I always call mine in the evening. It has always worked like that for me. AZ Remodeling & Plumbing came out, looked at the handle, fixed it, and it was done.

The contractor needed to replace some shut-off valves to the washing machine. They had to get approval, so they come back another day. They came out on last week Friday, and then they came back yesterday to replace those valves. The technician did the job really, really fast. I'm surprised that it costs so much money in addition to the $75 fee, and then I paid 135 on top of that for the modification they said. Also, we have to have the drywall fixed. Somebody else is gonna come out for that.

I used the website of AHS when I submitted a claim for the AC and it was super user-friendly. I like that I can pay through the website instead of having to cut a check. It was great when they sent the tech out. He was very polite and professional. We also had a claim for the faucet, that was leaking from the input lines. I had to have a whole faucet replaced and it took about two weeks. So it was apparently American Home Shield’s part, the plumber they assigned to us didn't have the faucet in. It took a week to get diagnosed and then a week for the faucet to get installed. But AHS has been everything that I thought it would be. It’s definitely cheaper than 2-10, which I've dealt with in the past.

I've filed claims over the phone and online but I like it online. Staying on hold for a long time is not really ideal and doing it online is a lot easier. We recently had M & E Plumbing Services for a plumbing issue. The water pressure was not coming out of my sink and the way they handled it was perfectly great. It was taken care of that Sunday.

I had issues with my furnace. I just went in on the computer and clicked, "I need some help." AHS matched me with the person in the area. Then they scheduled a time to come out. Apparently, it was a circuit board. They've been great and they got it resolved that day. I'm going to call AHS again to have one more thing checked. But it's something that's for my peace of mind.

My heater went out in this huge storm that Texas got hit with. The tech came out and replaced the capacitor. Everything was great. He was very professional and knowledgeable. He was also extremely kind. I love American Home Shield because they get the job done. They send the right people out.

The contractor who serviced our AC, America's Contracting, was very sweet and the AC has been working great since they were out.

American Home Shield answered a lot quicker than some of the other places I've had to call. Recently, a contractor came out to install the dishwasher and said they couldn't do it because the drain hose was too short. I had to go out and purchase the drain hose. And someone is supposed to come and try to install it today. I have a dishwasher sitting in my kitchen for over a week now. But the tech from Sears for the original diagnosis was courteous. I've been with AHS for 20 years and it has been great. Great service, timely, gave me my calls, and friendly technicians.

American Home Shield has saved us some money so far. One time, a belt broke on our dryer and the tech was awesome. Everything was good.

I had several visits within the last few months and I had no complaints. The most recent one, they had to take care of my faucet in the shower and the time before that, it was my clothes dryer. The technician that American Home Shield sent out was very professional. He came in to fix my appliance on a Sunday and they wouldn't usually work on a Sunday. He got the parts in and he came right on out and fixed it. I also had a hot water heater and air conditioning unit repaired through American Home Shield and they were good. Had they not been what they supposed to be, I wouldn't even be with American Home Shield today. They are very professional, timely, concerned and they get right to the problem.

The water dispenser was broken and the gentleman came out. He was very thorough and professional. The locksmith came too and changed the locks on our home. He was a very good gentleman. We have not had anything but good experience with American Home Shield but they did not explain to us when we bought the home that it would cost $75 service charge every time we used them. It should be explained to the person that's buying the home and purchasing the insurance policy. A lot of things that aren’t covered should be covered. They have mostly large appliances, etc. We've paid a lot of money for the parts and it covers not enough items. We had the house inspected and the inspector did not catch that the wall and the ceiling do not match. There's a gap between the wall and the ceiling and I'm concerned that down the road, we're going to have a big problem with that and that's not covered with the policy.

All I had to do was give American Home Shield a call and let them know that I had the issue. It turned out that it was a wrong setting on my thermostat. Someone did something to it. He was only here for not even 10 minutes. The technician was good, very professional, wore a mask and took his shoes off. However, AHS can do better on the price. Especially because it turned out that it wasn't any issue. I wish I could get a refund. Other than that, AHS is a good program to get into.

We called American Home Shield on the phone for a heating repair. It was very easy getting ahold of somebody. The technician got to us right away since it was a furnace problem. It was relatively a cold snap, so we appreciated that. We weren't completely down, but we couldn't get really warm either. They sent someone out the same day. We've had American Home Shield in the past. We sold the house, bought a condo and we signed up again with them after we got settled in the condo. So, we've had them before. We've used them several times in the other house. The heating was the first claim on this property, and as always, the experience was good.

All of my plugs weren't working. American Home Shield scheduled the service as soon as I called them. The tech came out and fixed my breaker box. He was very efficient. He was very quick and professional. He knew exactly what needed to be done, and took extra care. So he checked his work and rechecked his work before he left. We were pretty impressed. American Home Shield is really great. I would recommend this to anybody.

I am waiting for the company that came out for our stove claim. There were three or four parts that they said that they were waiting on and there has been no follow-up. I understand that product delivery and shipping are slow with COVID-19 but I want to get an update on a timeline. Other than that, the guy that was sent out has been in the home a couple of times for a couple of other appliances and they've always been top shelf 100% accurate. I want them to come back because they know what they're doing. Also, they're professional, pleasant, timely, orderly, and clean. All of the other points that you would want somebody to have, they have.

We weren't getting pressure in the pool equipment so the pump wasn't working. The repair guy came out and found the issue. It was fixed in no time and everything's working good. It was an easy fix that a lot of people don’t know and he showed my wife how to fix it if it happens again. So, the knowledge was good. Showing her what needs to be done is important for us because we don’t need to spend money next time. It was nice to see that he was honest and let us know exactly what was going on.

My washer went out a few weeks ago, the washer is over fifteen years old and is an LG. I was using the washer on the day it went out and I smelt a burnt out smell. I have an American Home Shield warranty and from previous experience with them knew they probably would balk so I called another technician in for a second opinion before calling AHS. The technician looked at the washer and he determined the washer motor was burnt out. He told me the washer had to be replaced because the washer was obsolete and parts were not available anymore. I got a written statement from this technician and on it he wrote the motor was burnt out. So after this I called AHS and put a service request in to have them send a technician out to look at the washer. They sent one out on March 2nd.

The water heater was leaking and my husband called American Home Shield. They always tell us that the contractor would be in touch with us within 24 hours. They’re good. The contractor was professional. It’s been excellent since they’ve been out. We bought our home in 2016 and the previous owner supplied AHS for us for one year. I had never had any kind of homeowner insurance like that before but it was so good and dependable. I love having it because you never know when you're going to need it but the minute you do, you pay that $80 and then, somebody is right here to fix it. So, it's worth that peace of mind. I just paid and had it renewed for another year.

We had issues with our heater and the contractor figured out that the auxiliary heat was not turning on. They had to hook things up correctly and they were excellent. Everything is working perfectly. We were cold for a few days and the heater heated up quickly so it was much better.

There was some mold that we thought was growing on the Air Conditioning but it just turned out to be mildew. The technician fixed the fan and he actually made the air conditioner better. The claims process was easy. Everything that we've done with American Home Shield has been great, so far.

The tech diagnosed the refrigerator right away. He was really polite and courteous. He got right to the point. He told my husband exactly what was wrong, and then it couldn't be fixed. My husband was really impressed with him. We realized we had to get a new refrigerator and it was all set up within a day. Everything went well. JB Hunt delivered it.

The contractor came out for two things. One was for my oven that wasn't working and they found it was something simple. Something was misaligned. Apparently, I tried to put something in the grill part and it kind of knocked something off. All they did was just put the piece back on which is really sad. The next thing was my dryer. They said they have to order some parts for it then they would get back with me when the parts would come in.

We had a problem with the pump and the fan on the washer and the tech ordered a piece. Then, he came out and installed it. He was professional. The claims process with American Home Shield is good. I like it. The contractor comes out fast during wintertime.

The first couple of times, I had some struggles with American Home Shield, but this last time, they redeemed themselves and it worked out well. It was easy to submit the service request and the tech was good.

AHS had good customer service and I liked the technician that came out when I used warranty one time. But it's not cost-effective to the one claim I had and it's not a good value for me to continue with them. Other than that, the warranty worked when I needed it.

Two of my sons had American Home Shield and recommended them to me. They've already been recommended back and forth. We have a KitchenAid freestanding ice maker and we made a claim for it. That went very smoothly and I was pleasantly surprised. The technicians who came were as nice as they could be. The first guy looked at the ice maker and said they would have to order parts and that they would get back to me as soon as they get then them. They later came back and fixed the ice maker.

My heat was out. The technician came out very quickly. He was excellent and very professional. He had to get a part. I live in Minnesota, so it's cold a lot. He actually had heat restored before he left to get the replacement and came back within an hour and had me up and running. The next day, I was without heat again. I called on a Sunday night or 3:00 in the morning. Then I got the text the next morning saying they would have a technician to me the following day. I told them that I was without heat that time and so the lady at their center got someone out the same day. They were fantastic. I was very pleased.

When I called in the claim to AHS, I wasn't on hold long and the process went real well. The plumber that came out was very, very good. He was fast and very professional. He also came out Sunday morning for us. He did a good job.

The tech came out twice. The first time, he tried to check and fix it but he couldn’t. It was during the snowstorm and when he was coming to install the part, he told me it was not for sure when he could get the parts so I was ready to wait a little bit. But other than that, it was good and he fixed it. American Home Shield has been good so far. When I need it, it works for me. After five years of buying a new house, you need to have insurance because you never know when something's gonna happen or something's gonna break.

There was a big winter storm that went through Texas and my water heater stopped working during that time. American Home Shield said that it was covered. But in the area that I live in, the codes had changed. American Home Shield assigned a plumbing company to me. When I looked them up, they had terrible reviews and had less than 1 star. I called American Home Shield back asking if there was any way that I could get another company out. Since my house would need to be brought up to code and that was going to be out of my pocket in addition to the repair, I wanted someone a little bit more reputable to be working on my home. I was told that with the storm, there was no way that they could get another contractor because that was the only contractor available.

I recently had a claim for my heat pump. The contractor was quick and got it all troubleshot really fast and back up and running. They had to order a part and it took them less than a week to come back out. Everything went smoothly.

I have a guy coming from American Home Shield to put a motor in my couch. American Home Shield has been so good to us. I'm 100% satisfied. I get quick service. I do realize that people have other problems too. So, I don't put any pressure on them, but they've always been really nice to me on the phone, and they get to me as quick as possible.

There was something wrong with our water heater and it stopped working. When I called Home Shield, the woman I talked to was just doing her job, but I could tell that she repeated everything I said. It's good when you're having a conversation, but I knew she was reading a script instead of trying to connect in a conversation with me. I also didn't like the whole process of dealing with the company itself. The call was a little painful because it was long. I had to press one, and I was on hold for a long time. Still, the company that came out to do the work was fantastic and I would recommend them to anybody.

I would recommend American Home Shield to other people. I was thinking about canceling a while before because I wasn’t using it, but now, I’ve had two calls out. Everything was good. One call was when I just moved in and my air conditioning unit wasn't working so good throughout the house. We made an appointment that same day that I had the request and the response was excellent. Within that next week, everything was done. There wasn't anything to fix though. David the technician told me there's nothing that they could do. I only have one unit and I just had to switch up the vents to make the unit distribute throughout the entire home. Other than that, David was quick and he got it sorted out fast.