American Home Shield Reviews

A friend of mine recommended the service and I signed up for it. I ended up having to use it as soon as it’s activated and it was literally perfect. My AC unit wasn't working and it ended up being just the fuse. The company that was used was pretty good. I appreciate everything that they did, so I would recommend them.

AHS is on top of things and gets things taken care of. We've had the coverage for a year and their process is pretty smooth. Everything works great and there's a ton of communication. Anytime I've needed to get a hold of them, I've been able to. We had a stovetop that wasn't working anymore and a fridge that was leaking water. Central Kansas Appliance Repair came and they were able to fix the leak with the fridge. They're trying to order parts for the stove but they didn't think they would be able to get them as I have an old stove. The tech was super knowledgeable.

The furnace needs to be repaired and it's going to be $2,200 and American Home Shield is only paying $600 for the part. They won't pay for the installation or the permits or any of the things to get it installed. I'm not super happy about it. When something goes out, they don't cover the whole cost to have it replaced. They only cover a portion because it has to have modifications and updates to current code and all that kind of stuff. Personally, if you have a home warranty, they should cover it. But then the technician was very professional. He came out once when our AC went out. I would recommend him. American Home Shield has been pretty good in general.

I had a pipe leak. The tech was very knowledgeable and professional. He was able to do the leak in my tub. But we haven't received a call yet to check the leak up in the ceiling. The tech said a specialist would have to come in. AHS has also had a contractor do my stovetop and I was satisfied with the work they did.

The furnace was blowing cold air and the flames wouldn't stay on. It was igniting but it would go right off. The tech was a good man and I liked him. He was fun. My only hiccup was I called on a Sunday and they couldn't come out because of the contract with American Home Shield. But they walked me through a couple of things I could try and I was thrilled with their performance. They were there at 10:00 the next morning.

We have an issue on the hot and cold water dispenser. The last two contractors that came by said they cannot work on those. Home Shield had been calling some kind of plumbing division. But this is more like an electric appliance. So they haven't resolved my problem on the dispenser. I'm having a hard time calling and explaining, and they say they're gonna talk to contractors, and then it's hard to get a reach to the contractors. It's been a long time that I tried to get my cooler fixed. But still, they haven't fixed it. It takes forever to talk to a person. Sometimes it takes 40 minutes before you can talk to a person and explain your problem and your situation. But they fixed two problems before and it was very quick. Home Shield is a good company and I like them, but they have to do a little bit better service.

I put my claim through the internet. Got the email stating that Mister Plumber was coming by on March 2nd between 8:00 to 12:00. They showed up at around 10:00, took some pictures, and said they need to replace the water heater. They have to submit the paperwork to the insurance company for approval of replacement. Then they left and I've not heard anything from them since.

I had a contractor come for my refrigerator and another to come for my garbage disposal. The tech who did the refrigerator was good and he fixed it in a short period of time.

American Home Shield sent a tech for my hot water heater and a pressure valve. He was one of the best plumbers I've had in a long time.

So far, so good. A contractor came for a problem with the mixer valve in the shower and they did good.

National Platinum Service fixed the stove but they're still having problems getting my icemaker to work. The tech came back out on Thursday and said he's gonna try another part, which he doesn't know will work or not. But he was real good.

I told American Home Shield that our AC issue was urgent. A tech came in less than 24 hours and looked at it. If a problem is urgent, my experience is that someone comes pretty fast. If it is not urgent, then they take their time, which is not bad. But American Home Shield is pricey compared to other suppliers. It's like $100 each time and then they charge you. They're like 60% more expensive, but my experience in my three calls to them were good.

When I came into my kitchen, I had water to my ankle. I set up a claim that morning but the contractor didn't come until 3:00 that afternoon. I had a hard time getting them to come because when the lady rep placed the order, she didn't tell them that it was an emergency. They thought it was just a regular call. That's what took them until 3 o'clock because they were so backed up. Otherwise, everything else went well. The plumber was good. He cut my cabinet open, fixed my plumbing, and stopped the water from running. My cabinet is messed up but that couldn't be helped 'cause the pipe broke inside the wall. It had insulation there but the plumber said they don't put the insulation back so I'll have to get someone to do that once they take my cabinet out.

AHS has been very easy to deal with. They send somebody out and I haven't had to fight a claim. They cover pretty much everything I need them to cover. My recent claim went great. The tech was very professional. It took him a little over a week to get the job completed 'cause they had to order a part. The refrigerator has been great since the repair. I haven't heard any funky noises.

I called and reported my heating unit not working and American Home Shield sent out Service One Air. The guy asked me what was going on with the heater and I told him that it wasn't heating up to what the thermostat was set at. He went up in the attic where the furnace is and stayed up there a few minutes. He disconnected the thermostat because I saw that there wasn’t any power on the thermostat. Then, he came down, went out and came back in. He said that it was a loose wire.

A tech was dispatched here to repair my refrigerator. He was very professional. He explained everything in a way that I could understand what was going on. The issue couldn't be fixed because he needed to order the part to fix it. He left and said they would contact me when they got the part in. Then I got the email that the refrigerator had to be replaced. I wish I’d gotten a phone call to say that they would be replacing it rather than just an email.

Submitting a request to American Home Shield was not a problem. It was a matter of payment. They’re saying they’re giving money to the contractor, Weatherwise Heating. But the contractor is saying that they’re not getting any money from them. I'm not happy with AHS at all. It’s not worth it.

The technician explained what he was going to do with the dishwasher. When the part had to be ordered, he gave me an update or he described the process they would take and that someone would call me to reschedule when the part arrived. The same technician came back out and installed it. What concerns me is that if the air conditioning or heater were to break in the summertime or wintertime, the process to get somebody out seems to be a little long. But then, everything is great. On site, AHS is kind. They get right to the point and they explain their action when they are leaving as well.

We had an air conditioning problem three times in the past in one of the properties in Plano and we called American Home Shield, but we had the worst experience with them. When it comes to AC, they make a bill for at least $1,700. Sometimes, that's what they do. What I did was I did not get the repair service from AHS. I had my private air conditioning company fix the unit for much cheaper.

The only disappointment I had since dealing with American Home Shield was with the microwave. The technician couldn't take the microwave out of the space because there was something about a screw there. I was dissatisfied that they said I was not covered to have it taken out. And my question was, “If you can’t take it out, how can you say you can repair something?”

My dryer wasn't running at all so I did an online claim with American Home Shield. That was very easy. They said that somebody would contact me in 24 hours. My contractor was Bert’s Appliances and they are awesome. I've had them out three times for different issues and every time, they were 100% professional and so good. I'm always relieved when I see that Bert’s Appliances is gonna be scheduled. They make American Home Shield. I recommend them all the time based on how well Bert’s Appliances is. Since the repair, the dryer has been operating 100% fine. People say that American Home Shield is a rip-off but I tell them it's not. They have treated me so well.

I originally called AHS because the garbage disposal was leaking and water was pouring out of the bottom of it. Plus, the sink was blocked up and I didn't know if they were related or not. The tech came out last Friday and replaced the garbage disposal. But he couldn't unclog the sink, so somebody else came out the following week. Then, the sink was clogged again this morning and they'll be coming out again on Tuesday. Other than that, I had some claims before this and everything's been fine.

I logged into my account with AHS and I requested service, paid the fee and AHS did the rest. The tech was out here the next day. He diagnosed the problem and fixed it the same day, and our heat pump was repaired and is now working very well. He did an excellent job. AHS is a great investment and you can't go wrong by having a warranty to take care of all your needs if something should break down.

There was a little gas leak that was going into the valve. Fortunately, the service guy did a quick spray test and tightened a screw. It was a simple fix but a pretty serious problem with a little gas leak. We’ve had Home Shield for years and in the last year, it has gotten a lot better to schedule. In the past, it was painful to get someone to come ’cause 9 out of 10 times it'd be an urgent matter, whether it was plumbing, heating, or air conditioning. But when you do it online, within a few minutes, they give you the vendor and you can call them to ensure it gets scheduled, as opposed to waiting 24 or 48 hours for them to get back to you.

My AC wasn't blowing cold air. Scott, the tech was very helpful. He was really nice. He took his time and explained things. The issue was a tripped circuit and he helped me clean it out. I had a very good experience with AHS.

I had a claim for a gas cooktop ring. The technician told me that they will deliver the item on Tuesday and then another item will be delivered today. He told me that when both items come, I should call him and he will come and install it. Everything is moving smoothly. Overall, American Home Shield is a good program. I wish everybody would have it because if I didn't have this program that my neighbor told me, this would have cost me a lot of money. I paid $125 for it and then I'm only paying American Home Shield $34 a month.

Our 21-year-old water heater went out. It had to be replaced 'cause it was leaking from inside. It was beyond repair. My interaction with the plumber was awesome. The new water heater is working really good. Overall, my experience with American Home Shield was perfect. It was user-friendly and very simple to submit a claim. They provide quick service and I plan on keeping them for a long time.

When I first called AHS to put the claim in, the issue was the drain in our shower snapped off and needed to be replaced. I explained that to the first person, second person, and eventually the third and fourth person there. They all seemed very confused about it. The categories on the website are very specific so I didn't know where to put this one. That was why I called in to do it over the phone with one of their agents. The first agent said it's covered and not to worry about it. She put it in at the sewer company. The guy from the sewer company called and told me he couldn't help me.

The motor was leaking. They replaced the motor in 2017, but it went bad again. When the tech came out, he said it was going to be close to $500 to fix it. We thought that was not a good investment to put into an old machine. So, we decided to go ahead and replace it. The first people that they contracted with at Sears were terrible. They sent me a text and an email that said they were coming between 1:00 and 5:00 on a Monday, but then he didn't show up and they didn't call. So, I called. Then they gave me another message that said that they would be out in a week. So I waited. They called me just before they were supposed to come out and said they couldn't come out for a month. So we just said, “No, thank you.” But American Home Shield’s fine. We’ve had them since 2001.

We had a busted pipe because of the weather around here and the techs who came out were really good. But we had another claim where we had put in an order for something and they had ordered it. The process started in October and we didn't receive it until February. The parts weren't available but nobody kept us in contact about the process of what was going on, which got upsetting because we didn't know what was going on. We were waiting and waiting and they were still taking payments out. But they reimbursed us on some things too. So it was just a long process on that one, which was for the dishwasher. We have two homes and this happened in our house in Texas. But for our home in Kansas, the techs are really good at coming and doing things.

The refrigerator needed the ice machine fixed and the dishwasher door handle needed to be replaced. AHS was very nice and understanding. They sent a guy out, which I was very pleased with, although there were a few hang-ups. He couldn't fix both at the same time like he planned because when he opened up the box to replace the piece for the dishwasher, it was the wrong piece. He came back about a week later after that and fixed the other one.

I submitted a claim to American Home Shield and Ed, the guy from Barlow Plumbing, came out the very next day. He was very personable, COVID friendly and did his job. He fixed the issue and the plumbing is doing fine.

I put the claim in, and American Home Shield assigned somebody. They came out within a couple of days. AHS is beneficial and easy to use.

I had a toilet tank that cracked and it was leaking water everywhere. I scheduled an appointment with the contractor the same day that I called in the claim. It was on a Sunday and they were closed, and so the next day, I scheduled an appointment for later on the afternoon on that Monday. The tech was really good. He came and looked at what I had going on. He was there for about 15 minutes and then he told me that my claim had to be approved through American Home Shield after he figured out exactly what was going on. A couple of hours later, they called back and said that my claim was approved, and that I would be getting a new toilet installed the next day, that Tuesday. It went smooth. Everything's great.

I opened a ticket and in the next couple of days, the technician was here and fixed the issue. The technician said if I have any issues, I can give him a callback, and he'll come back and fix it. Right now, everything is good. American Home Shield has been working pretty well for me. My parents also have it and they like it as well. So I would recommend it.

I called AHS and within 24 hours, I had somebody at my house fixing the heater. The tech was very friendly and he was quick. Now, it works better than it did before. I've also gotten a bathtub repaired. Within 30 minutes, somebody was at my house and they had it fixed. AHS has been efficient.

When I tried using American Home Shield a couple of months ago, I was very dissatisfied with them. I tried calling in, and the calls were being dropped. You couldn't get through to them, or you’d be talking to them and just get cut off. I’d call back. I got right through, got right to an agent. Turned my bad opinion into a good opinion. Recently, the garbage disposal worked one time, and it just stopped working. So, we called AHS, and they sent out Wayne Hyde plumbing. My husband and I was very pleased with the tech's professionalism. He was very courteous. He was here earlier than when he said he would be here. He touched the garbage disposal and the thing started working. My dishwasher doesn't back up into my sink now. I can use my garbage disposal now. My husband is in love with them.

So far, I've been happy except for this last big one. We're on the bumpy side. American Home Shield wanted to argue with me about it and I'm still waiting for my reimbursement for some stuff I had got done. The bill’s turned in but I haven't heard back from them to see if I need to do anything else. I don't know if they're gonna send me something that they received it. But they've done some other things for me and they've paid the bill. I've told people about American Home Shield. It's a good deal.

American Home Shield has gotten better over the years we've had them. This last claim was easy. The garage door wouldn't go up and with one log-on to the website and just a couple of clicks, the contractor came out. They ordered a chain drive then tried to replace it. It wouldn't work so they ended up replacing the whole garage door opener. It's a much better unit than what we had before. It's quieter and I'm very happy with the repair. The tech did a good job. He called ahead and showed up when he was supposed to.

When submitting a claim to American Home Shield, they ask if you wanna get a callback. It’s so easy and I just say I want a call back and they do. The tech who came out for an appliance repair was nice, very knowledgeable and knowledgeable. He answered all my questions and didn’t seem rushed. He did a great job. I’ve had other claims and sometimes, I get misinformation from when I call like when I called originally and I thought I needed an electrician. I tried to cancel that one within an hour, which should have been fine. But the girl was not that knowledgeable and she said she didn’t know if she could do it. The contractor had been notified and had the schedule of appointment. I told her that they have not called me.

The AC wasn't working and it could have been due to the storm. One gentleman came out and fixed it. He didn't explain to me in detail what all he did, but he did well, so I can’t complain. Otherwise, I would have called back and complained. I also appreciated him coming way earlier because they gave me an email appointment and I had to work. So, the fact that he came that morning made it even better for me to do what I needed to do.

Something electrical went wrong with the heating unit inside the house and the tech had to replace a transformer. It flowed like water under the bridge. Brad, the fellow who came out here, was excellent. He knew what he was doing and solved the problem in no time. I’ve had him before. Everything was expedient and efficient, and just what I expected from American Home Shield. I’ve been with them for a few years now and I'm very satisfied and recommend it to anybody.

My claim with AHS was a very good experience. The breaker kept flipping on and off. The techs got it all taken care of and it is all fixed. AHS has done really well.

The fan on my heating and AC handler was blowing non-stop. The techs fixed it. It was quick and easy. American Home Shield is awesome. They made this claim super easy for me.

Technically, my experience with Home Shield per se was not a good one off the start because the first person they were gonna send me never showed. I had to call Home Shield twice to get the service for the first thing. They need to work on the contractors 'cause it messes up their overall perception. Other than that, Home Shield sent residential. They followed up in a timely manner, showed up and fixed my dishwasher. I've been using it ever since.

The dryer was messed up. It did not get no heat. The tech was good. He ain't no nonsense. He showed me the parts that he took out. He did what he got to do and I got my dryer fixed. He didn't take all day, so I was happy. Everything's good. I'm glad my son referred me to American Home Shield.

I love American Home Shield. I did a claim for the line coming into the kitchen faucet. For the last three years, I've been trying to repair it and fix it and I couldn't do it anymore. Billy came and found out what it was. He fixed it. He had to replace the copper thing tubing. We've owned this house about four years and I had to put a whole new sewer in. I had to put a whole new main water line. None of this is covered by American Home Shield, but Billy got us the right people to do it. So, from that perspective, I thank American Home Shield for having them on staff.

My furnace failed. It was -30 degrees and I had to wait four days to get it replaced. I called American Home Shield on a Saturday and there was no emergency number provided and even Derousseau didn't have an emergency number. I had to wait till Tuesday to even find out that the furnace would be replaced. It was crazy cold, so I had to buy a lot of heaters and a lot of wood. It was like being in the Arctic. Derousseau did a very good job and I was really happy with the work that they did. They needed a day to get the heater, but we had lost three days just in trying to coordinate things. They had to come and see it, and American Home Shield had to make a decision.

American Home Shield is responsive and they get my issues addressed with my home appliances. I call in to submit claims. And then, a contractor gets sent almost immediately by text or email. I like that AHS has a relationship with General Electric, so if you do need to replace something, you can get it at a better cost.

I called American Home Shield for a claim regarding my garbage disposal. A technician came and was in my house for not even 10 minutes. It turned out a coin was left in the disposal. He pulled it out and the disposal worked. I hope that when something big happens, American Home Shield would cover it.

American Home Shield was really responsive with the heating issue that I had with the two tenants. So, that was a blessing. The tech was phenomenal. One Thursday, it snowed. That was when the heaters broke down. I called him Friday. He said a lot of his employees were out, but if one of them was not available, he said he will personally come out. That was exactly what he did. He wore his mask in the house. He was very polite. There were no tenants around him. I just let him in, let him do his thing so he can figure out what was wrong and then he went from there. I referred a friend to American Home Shield that signed up yesterday.

The heater wasn’t running. I had the thermostat up to 90 and it would only heat up to 70 and shut off. The contractor came out and got the heater fixed.

It started getting cold inside the house. The heater was clicking on and off but it stopped blowing completely on Tuesday. I called American Home Shield and the repair guy came out on Saturday. He was great. It was cold and he went up in the attic. I went up there and asked him if he needed anything and he didn't. He stayed right on it, did what he had to do and got the heater working. I would recommend the repair guy to anybody that I know because I didn't have any problem with him. AHS is excellent and I would recommend them.

I’m glad that we’re with American Home Shield because it saved us trying to find somebody to help us. The wire came loose in a fixture over the bathroom sink and it wasn’t working anymore. Repair people fixed it right away and everything is working fine.

My recent claim with AHS went pretty well. My central air wasn't working. One of the zones was not heating up. The tech fixed it and he replaced some parts and it was done. He was professional. He was patient and it was a well-done job.

I normally file claims with AHS over the phone but I hate it. It's so frustrating. It takes me half an hour just to speak to a person and then every time I get someone, I can never understand what they're saying. It’s always someone with a different language and I got to constantly repeat the same things over and over again. It’s so bad. It’s to the point where I’ve told them that I'm gonna close my account if they don’t get better with their customer service.

I had another company but their rates were too high so I switched out to AHS. Their process is very simple. I had a bad pump and the contractor fixed it.

NorCal did a good job. They were there when they said and they did what they had to do but just couldn't fix the one thing. So, American Home Shield decided to give us a payment instead and I thought that was good on their part. What they didn't do very well was they didn't reach out to me. They said they made a phone call, but I have no record of that. Other than that, they're doing pretty good. It will be worthwhile for anybody that buys a new home to get AHS.

The first tech that came out to work on my plumbing problems assumed somebody had dropped up and down the toilet, so he went back to his office and wrote up a report. Then I got a notice that my claim had been denied. After I threatened to quit American Home Shield, they had to send a second plumber out. The second one said my toilet was old and I just needed a new toilet. So they put a new toilet. They were gonna put in a standard one and I needed a handicapped one. I paid the difference out of pocket and I got an upgrade toilet. But American Home Shield should reach out to the person and discuss the claim with them. I had to wait three days, and then I decided to call them, and that was when they told my claim had been denied. I had to go two weeks without a toilet. This was the second incident I had with them that I had to get a second opinion.

It's frustrating to submit a claim with AHS. Rarely am I able to talk to somebody to describe what our problem is. When I do, it seems like they have only certain boxes that you can check. It's not an easy conversation to get things done. Most recently, we've had frustration because we had two issues. We finally identified one as a plumbing issue and the other as an appliance issue. So they made the report and said, “The appliance person will come out.” We never got an appliance guy here. We still haven't. We had finally heard from somebody about a week later.

I called American Home Shield, and they gave me the number of the place to call. I called them as soon as I hung up with AHS, and the repair company made an appointment for me for the next day. The guy was out as soon as he said he'll be out and he was here no more than 10 minutes. Now, the unit works perfect. My sister's in the process of buying a house and I just recommended American Home Shield to her.

My furnace would take three tries for it to kick in. Something wasn’t connecting. It was doing that most of the winter and eventually, it would not turn on so I called American Home Shield. I was very surprised because the contractor came, assessed it, and said he needed a part and he was going to come back. I told him that nobody ever comes back and we would schedule another date. He said they were gonna come back that day. He came back an hour and a half later and fixed it. So, I was quite pleased. The experience with AHS was very easy and simple. I'm very happy that I went with them.

I had techs from Mr. Rooter come out for my claims. The hot water wasn't working well and we were trying to understand if there was a problem with the hot water heater or the faucets. When the first tech came out, all he did was open the door to the water heater and said it looks new. My fiance said that the first person wasn't very thorough and he didn't really want to fix anything. We were concerned because the hot water was only lasting a few minutes for showers.

My oven would not heat up and it turned out there was a burnt wire. The gentleman pulled it out and did a good job. He knew what he was doing, fixed it and I can now bake. My daughter has had American Home Shield for quite some time and when I downsized out to the same area she did, she insisted on it. So, I’ve had them maybe a year. My first experience with them was probably my fault. This is my first time in an all-electric house. I came in and my microwave wouldn't come on. So, I called them and they said they would get somebody out here. They gave me the name of the people. I discovered that the microwave was controlled by an outlet also and it came right back on. I called the people who were going to come out and told them not to come because the microwave was working.

I sent in a claim for our washer that was overflowing. As it happened, the next day, we had some trouble with the pipes. The toilet overflowed, and we had to have the Roto-Rooter guy out to clear out the pipes. It appeared that the washer problem was related to that. But we didn't know that until the guy came and checked it and couldn't find anything wrong with the washer. The guy was kind and very attentive. But he wasn't very clean. He didn't smell very good. But he seemed to know what he was doing. He checked everything all over. He was very helpful and understanding of the problem. After we talked to him about the sewer pipe, he said that was what the problem was. The water backed up because it couldn't get through the sewer pipes. So it was my mistake in not trying it again after we got the pipes cleared out.

AHS has it down how to respond and they don't leave you in the dark on anything. On my first call telling them I had a problem, they took care of everything. They notified me they were going to be getting the person in our area that does the work for them and that that person would call me and set up an appointment. Then the next day, I got a call from the company that was coming to do the inspection and repairs if they could and set it up. There was a little bit of lag time there, but it was expected because I live out in the middle of nowhere plus there's the pandemic and everything going on. But they still did it in just a few days.

The washing machine was not draining. It kind of took a week and a half for the contractor to come out. But once they came out, they fixed it right away. The issue was a clogged filter. I don't know how a little sock got into the filter, but it did and it wasn't draining. So they cleaned it all out and they were done. American Home Shield has been pretty good. Usually, I get response within 24 hours after I log in a claim and make the appointment right away. If they need to order a part and come out, they come right back out. So they do real well and that's why I've kept them.

Our HVAC system was malfunctioning. I submitted a claim for it on a Sunday evening. Then, American Home Shield set up an appointment with me by Monday. The people who came were very polite and they fixed the issue. They had to order a part. It took a couple days but they kept me informed of the status. They scheduled another time to come out, and they came out on time and fixed the issue.

Our water heater went out. The same day the techs put in my hot water heater, one of my pipes to my sink got busted and flooded my whole bedroom and bathroom. That went through the warranty and the techs came out the same day. They did a really good job. I appreciated their help for coming back the same day.

Crispy Air & Heating were here. They did their job and left. It was great and we were happy with their service. I would recommend American Home Shield.

I've been using American Home Shield in some form or another for every house I've owned since 2005. I always choose them. My ex-in-laws all work in real estate and they said, "Don't ever own a house without a home warranty." The furnace stopped working recently. The techs came out to assess it and determined that there were three things not working on it. They were very professional. But then I decided just to replace the furnace because if I had to wait for the parts to come in, it was gonna be a couple of days and it was freezing here in Texas. Ideally, I would rather have AHS replaced my furnace, but I didn't wanna go through several weeks of trying to not freeze to death. So, I just paid for it.

My faucet wasn't working and Brick Street Plumbing was out the next day after I put in the claim. They showed up on time, troubleshot, figured out what was wrong, and got it fixed in ample time. But the other claim I had was a catastrophic nightmare. It was the worst experience that I've ever had dealing with any contractor from American Home Shield.

I called American Home Shield when the pipe busted and I paid them $75. The repair guy looked at the back wall and said that the frozen pipe was not covered by my warranty. Then, he walked out. I had to find my own plumber.

The claim went well. I had three sockets and a ceiling light that had to be fixed and the electrician was able to get it all done the same day. He was real good and very professional. He let me know what all he was doing when he was doing it. I like that. On another claim, my garbage disposal was leaking so it had to be replaced. But I had a fixture that had come up and the tech said that wasn't covered.

So far, AHS has done what they said they'd do. While the technician sent to my home was fine, he wasn't able to complete the work. It wasn't a repair he could make. Somebody else came after and the repair was gonna be so expensive. So, we decided to put in a new unit ourselves.

I recently had a leaky pipe in the basement. There are two lines. It comes from the shower, then goes out to the main line. The contractor did excellent. They were very nice, and they responded very quickly where I've called other companies. And the last time I had a pipe in that area, I was without a shower for 10 days. Those people showed up two days later.

We had an outage in a part of our house. I blew a fuse. A tech came out and fixed it. He and his office staff were very polite and courteous. They were great and they got the job done.

American Home Shield's website is clear. It was easy to get what I need. The contractor was very professional and very on time. They even fixed something I didn't notice. We moved to the new house so we have to do the rekey with American Home Shield to save us a lot of trouble for looking for contractors and schedule time. It's much easier for me to just click a few buttons on the website.

Kingwood Air Solutions called me the day before and gave me the time frame that the tech would be out. The next morning, the tech called me and confirmed the time frame he'd be out. Then he called as he was on his way, which was within the time frame that they had set for me. He arrived and he was very courteous and knowledgeable. He diagnosed and performed the repair in a very professional and expeditious manner. I was very pleased. I'd highly recommend them. Everything was superb with American Home Shield. It met and exceeded every aspect of my expectations.

When the HVAC guy came last summer, he said he was only limited to do a certain amount of things. He was only allowed to put so much Freon into my unit. When I signed up with American Home Shield, I didn't realize that. I knew I had to pay a monthly price and if I need a tech to look at something, that's $125. When they show up, I hope AHS covers my issue. Recently, I was having stoppage problems in my shower, toilet and master bathroom. The techs took care of them just fine and did a great job. With my plumbing case, things were perfect. You should make sure to get AHS especially if it's your first time buying a home. But, you should get explanations of what the warranty fully covers.

The tech was professional, on-time and courteous. The process with AHS was seamless. I would rate it an 8 out of 10. I'm happy with the service.

The plumber we had for the leaky sink and faucet was great. I wasn't at home when he came and apparently the person on the company's end didn't tell him to call my son's phone because I had to go out but it was fine. He was in and out of the house in less than 10 minutes. They really are a great plumbing company. They had come out before last year to fix a leaky bathtub and just very professional. I was very pleased with their performance. They just came in, got done what they needed to do, wore their masks, and then left the house. Overall, I was pleased with American Home Shield. They were courteous and professional. I called and I got an appointment the next day.

I'm very happy with American Home Shield. They can fix everything right away and the people that they give the work to handle everything. We did a service request when the icemaker of our refrigerator didn't work and the process was very easy. It's an ongoing thing and the technicians were here once for me. They replaced parts and the icemaker is now running perfectly. My overall experience was great.

I had all new appliances when I moved into the house, and the appliance aren't built the way that they should, so I called them in to American Home Shield. So they decided that I cost them too much and they wouldn't renew me this time. Overall, they've been good, except the problem I had on the refrigerator took them almost five months to get everything done. That was during COVID. But still, it shouldn't have took that long to have the refrigerator.

American Home Shield ​​has always provided what we needed and solved our issues that we couldn't at the time. Recently, a repair guy came, quickly assessed the situation and had the issue solved within moments of getting here. When he came in, he kept his mask on the whole time. Considering where we're at in the world, we also didn't shake hands and he kept this six-foot distance.

The tech from Billy's A/C Service was great. His name was Darrell. I had kind of read some reviews online for Billy's and they were a little mixed but I couldn't have been happier with Darrell. The unit has been running great ever since he left. The only issue is some of the people AHS kind of subcontracts out to do a little sloppier work. The folks we dealt with at our previous residence did less than professional work. In spite of that, we chose AHS again.

I was so disappointed because last year, I called in a work order during the winter, this summer, I called in a work order, I called one in this winter. I had three repairmen came in and none of them found anything wrong. First of all, my thermostat was going bad, the reason it was acting up, and then my fan went out. Reaching out to Home Shield was not hard. It was just that the people they sent didn't do anything and I still paid for these people to come out. The rest of them put a gauge on the unit outside, and they looked at the switches, and that was it. They didn't check anything. But Massanelli Heating & AC came and went through my whole system to see what was wrong and they figured it out. I give them all the praise in the world. I feel pretty good now that Home Shield finally got somebody out to fix it and not just pass that. I'm satisfied with them.

Submitting the claim for the furnace that went out was simple. American Home Shield unfortunately did not have a contractor that could come out. They had to find one. I had to hunt down somebody to come out and look at it. It was in the middle of winter. That was the worst claim that I've had to experience, so far. On the other hand, the claim for the hot water heater was rock star. They were on that. They had a contractor, brought it out, replaced it. There was a bit of an up fee to make sure everything was up to code. I took care of that. They fixed the hot water heater along with the copper pipes that were attached to it. And that was perfect.

ServiceOne Air came out to do some heating work and they were able to fix the situation quickly. We've been satisfied. We've been using American Home Shield for a couple of years and we've been able to utilize the services many times, so it's helped us out and saved us money.

I called American Home Shield because I couldn't get onto my account to make the appointment for an appliance repair. The website did not recognize my credentials to let me onto my account. Getting ahold of somebody was easy. The tech who came out was very professional and polite.

Our washer was making a rattling noise. I did a claim to American Home Shield and instead of them contacting somebody for me, they've contracted it out to Sears. Instead of me hearing from Sears, American Home Shield sent me an email saying that since I hadn't heard from them, I needed to contact them, which I thought was kind of odd and not very user-friendly. But then, when I contacted American Home Shield, they said, "Well, they don't have anything available for two weeks. Let me assign the job to somebody else." They did and that person was able to come a lot sooner. But again, I had to reach out to that person and contact them and get on their schedule. Everything seems to be going okay.

The Whirlpool technician was great. He came out once to diagnose and then came out again with replacement parts. Unfortunately, those did not work. He was going to order some more parts. But I ended up deciding that it was a 14-year-old dishwasher on borrowed time, and asked them to just close out the claim, and I purchased a new unit. I've filed several claims with American Home Shield and they've all worked out great. In this case, it became pretty clear as we started doing work on the unit that it was just going to take weeks and weeks and weeks to figure out what was going on. That's nobody's fault. That's just the way this works. With COVID, getting parts can take forever. So after about a month without a dishwasher, I've had about enough. I'm glad I have American Home Shield. I'm sure I'll renew again. It provides nice peace of mind.

I had a claim for a furnace repair and AHS was great. They told me who the contractor was going to be and when they came, it was zero degrees and I didn't have a furnace. My motherboard had blown up and so they found one really close, picked it up and put it in. So I had heat but it kept going on and off. The techs came back out and they've been trying to tweak my system. They said that what they bought was a universal motherboard. Now, they ordered one that is specific for my brand and they said that should solve the problem. They are being super diligent about the work.

I called in twice to American Home Shield and both times, I've had no complaints about what they've done. The first time was for a washing machine and that worked out good. The second time was just a few weeks ago and it was a microwave. The contractor did good. They came out, they're very courteous, but ended up not to have repaired it. They offered me to replace it, so I took that option.

Our air conditioner was making a lot of noise, but of course, it was cold too. We didn't need to have any service. The technician said he won't change anything until it actually goes bad. He was very courteous and professional. The only problem we had was trying to get it scheduled. I worked out of town, so I only had one day to do it. It ended up working out, but I didn't think it was going to. That was just a rare occasion because it was freezing down here in Texas.

Radiant Plumbing came out and they did a free service on my AC unit and heating. They informed me that there could be a problem with the AC unit and gave me a quotation for a repair. I didn't know how it worked as far as going through American Home Shield so I set up the claim for someone to come out and give me a second opinion.

I had to hold the buttons in to make the door go down. And the remotes did not work. The tech was able to repair it. American Home Shield did as asked and was professional.

We had some plumbing issues. I submitted a claim on a Friday and American Home Shield said that somebody would come out that Monday. The techs said they were going to order some parts. My husband called today and someone said that they would call back.

So far, we've called American Home Shield three times. It was only one time that they were able to do something for us. It was nice. That was just detail in the writing that we didn't realize. With the other times, it was when our plumbing blew up on our house. AHS wouldn't do anything about it because it was two feet outside of from underneath our soffit. We bought the home warranty so that if anything like that did happen, we'd be covered. It didn't cover it because our houses are at a little tricky location, and it has another thing outside for the plumbing. The plumbing system all works together. But then, there's this other plumbing system that's outside of the house. AHS pretty much didn't cover that.

My washer was making a really loud noise and the cycle spin went out. We've called for this several times and Daryl's Appliance was able to fix it. This time, Daryl's looked at it and noticed that there was no way of fixing it. It had to be replaced. The tech did a really good job. Daryl's had to send another reminder during the replacement process this past time but it was addressed really quickly for the times we're in. We've been with American Home Shield for 12 years and they've been good to us. I really like that they take care of major appliances like my AC. When something big happens, it's nice to have the option to be able to replace my unit. They replaced my AC and my microwave. AHS is worth the money we spend every year.

I've used Maughanster Appliance Repair a couple of times. I had them work on a dryer and the tech told me that with my Viking Appliances, getting American Home Shield would be well worth my time. Maughanster is very good. They call a half hour before they're coming. I've told different people about AHS and that I like it. I live on a farm and the warranty pumps out my septic tank and does all kinds of different things that work for us.

There was a leak in the house. Submitting the claim to AHS was a pain. Plymwr, on the other hand, went well and above over their customer service. They were great. AHS could have better customer service. They could improve on the communication between the agent and the people they're checking back with. The worst part is holding for a long time and getting disconnected by the agent. It happened four times. So, that was four different phone calls I had to make with hour holds. I was not happy. The latest AHS rep, though, that helped me was fantastic.

A young man came to fix the washing machine because it was flooding and the water was rising on the floor and all the rest of it. He checked it out and said, "I'm sorry, but I'm not a plumber. And this requires a plumber, because I don't have a license to switch these gears. And I think that's where it's coming from." He then made it necessary for me to go back to American Home Shield and say we need a plumber. It turned out he was wrong. There was nothing wrong except just the tightness of the device to turn on and off the water. The first guy was right to say that he couldn't fix it because it needed them to make the water running properly. But he didn't need to make the water running property. It was perfectly fine. He thought that if he tried to turn it and he broke something, it would be a nightmare, so we'd better get a plumber.

I was completely satisfied with my recent claim experience. The technician, Christian, identified what I thought was the issue and informed me of what it was and walked me through the steps that was needed to rectify the issue. He came back out, got everything done and he was very helpful, very professional and prompt. Reaching out to American Home Shield was pretty easy. It's pretty straightforward as far as you're logging in. You just file in the claim, and someone is gonna be out within a day or two. The monthly rate and the deductible are fair. If anyone who owns a home is looking for coverage, I would definitely refer them to American Home Shield.

The problem I was having was that the washing machine wasn't draining anymore. It wasn't spinning out. It's a 25-year old washing machine and I was hoping it could be fixed because it cleans the clothes very well and it's trusty. It was just one little part that had worn out in the bottom after 25 years and the tech managed to have one on the truck, which for an old machine like that, was a miracle, and he fixed it in 20 minutes. He also did social distancing, wore a mask and foot shields. He was fine.

The tech that came out for my sink told me that a screw was loose and he tightened it and everything's working. He was very nice and very courteous. One time, I submitted a claim for my microwave and AHS sent someone out. But they didn't repair it because they said that it was our fault. How was it our fault? I had no idea. Because the handle was loose on it and they couldn't repair it. But I had a plumber come out once and he did a fantastic job. However, half of the techs don't wear the footy thing that you put on. So, I bought some and if they don't have them, I give them. But, they wear the mask.

The techs were easy-going. They took the time and explained where the leak was coming from. It took a few days for them to complete the work but only because they had to order the part. Overall, I had a pleasant experience.

When I call AHS, they always send somebody and my issue is taken care of. Recently, my water heater wasn't getting hot. Because so many things were happening, the claim took a bit longer than it should have. The techs repaired it but the water still wasn't getting as hot. Then they came back yesterday and fixed it again. Since then, we have been good.

We had something wrong in the washroom, and we were worried that the electrical was bad. So we had someone come and look at the plugs to make sure that it was okay to continue to use it. We were happy with the service. American Home Shield has been good so far. We used the service twice and both times, somebody came out and repaired whatever issue that we had at home. It was things that we didn't have to hunt for specialists to do. We just called American Home Shield and they sent out the specialist for it.

I'm a very happy customer of AHS. My water heater broke and the techs came out and changed the thermostat and fixed it for me.

There was an issue with our heating and cooling unit, which Myers Comfort Specialist came out for. They were efficient and they were able to do the repair that day. Everything is going pretty well.

I'm a Realtor. I’ve always used AHS personally, but I always buy my clients’ home warranty as well. Submitting a claim has been super easy. Recently, I submitted a claim for a clogged drain and it was great.

My garbage disposal was leaking and the tech from Brick Street Plumbing came right in and diagnosed it. He went back to the truck to get the replacement, came back, and put it on. American Home Shield's service is perfect. They were very responsive.

American Home Shield has great customer service and I've had fantastic experiences with them. For my first claim, my garage doors weren't closing properly and the remotes for them weren't working. The tech was really nice. My second claim was for my dryer and I was really impressed with the techs. I also have a plumber coming in tomorrow.

The tech came out for the garbage disposal recently. He was very professional and he was very quick. It's now working well. AHS has done fairly well on almost everything.

Our heating unit had a problem so I sent in a claim to AHS and they took my information and assigned somebody. Then I had to wait on them to call me back. The process was okay overall. The tech was pleasant and professional. Thankfully, the issue was something he could resolve. He fixed it and so far, it's working. This particular interaction was fine. But prior to this, I had to let AHS know that there was a particular vendor that they used that I did not want to come back. These particular people had to keep coming back to try and do repairs on the unit but they didn't end up fixing the problem.

I had an issue with my bathroom flush and I put in a service request. I did it online and it was straightforward. Then, the contractor showed up on time and as promised, everything is great.

We had a clogged bathroom sink. I put the claim in online, paid the fee, and the plumber called me a couple of hours later to set up an appointment, and it was taken care of. He gave me a good appointment time and he came early. He was very nice, professional, informative, quick, and prompt. He was a very good plumber and well-knowledged. I would highly recommend him. It was an amazing experience.

The initial issue was my microwave. It was repaired by another contractor with American Home Shield. They must have rewired it because they took it and did something to it, and brought it back. It worked for a couple of months and now, it doesn't even come on at all. So, when Heavenly Hands came to look at it, that's when everything was discovered on what went on with it and why in that condition. The refrigerator and the dryer have been working good. But they couldn't get a resolution right then on the microwave because it's not working. Still, the contractor was nice, helpful and knowledgeable. American Home Shield is a good warranty company. They are fast about getting a contractor out and I've had nothing but good experiences with using them.

I had a pleasant experience. The contractor came right out and fixed the issue. The only problem that I have ever had with AHS was with my washer. They were supposed to replace it but they said they didn't have any washers in their warehouses. I'd have to wait until they get some. I tried to wait it out but I could no longer wait because it was a long time. If I didn't want to wait, I had to go out and purchase it. However, I had to put the money up first then they would reimbursed me. It was a headache because I had to come up $600 something. I went out and found a washing machine that was compatible to mine. However, they had said that they would only pay a certain amount which was $400. I had a large capacity washer and you couldn't get that for $400 in 2021. I had to put up almost $300 out of my pocket to cover it.

Cooper Appliances took one of the appliances because they could not do it right there. When they fixed it, they called me, then they put it back, and it was perfect. I like it. If American Home Shield has some other contractor like they do, I'll be pretty happy. My house is above ATU skilled and that's the way my first experience with them. Good job. Keep the contractors and you are going to be on the business for a long time.

There was only one button that was working on the panel of my dishwasher. It was stuck on the longest cycle and I couldn't do any other cycles. American Home Shield had sent out a repair person. They took a look at it and said they couldn't find the serial number and they said that it probably would be hard to get the new panels. I talked to American Home Shield, and I ordered a new dishwasher. It came out and it was delivered. Then they came out and installed it. Everything’s fine.

The washer wasn't completing its cycle. I requested a service from AHS via email and the process was not difficult at all. The contractor that I got was very good and it didn't take very long for the techs to fix the issue.

I went online one day and put in my claim for what I thought was a bad garbage disposal. I got contacted pretty much right away from the third-party contractor to set up the appointment. The tech was there the next day and he was on time. He diagnosed the issue, which was not what I thought it was, and then repaired it on-site. It was fast. The job was done right, and it was a good service. It's not leaking anymore, and it's been repaired to my satisfaction. I especially appreciated the note from American Home Shield after I paid my $100. It said, “Make sure that you don't pay another service cost when the worker comes out.” Because when he went to leave, I asked him if there was anything I needed to sign and he said, “Nope, that's it. It's all taken care of.” I liked that they make sure that the consumer doesn't get exploited.

Our garbage disposal wasn't chopping things up enough and it kept clogging the pipe. The contractor looked at it and it was dripping from the bottom, too. So they replaced it. Then about two days later, I was using it and it all of a sudden stopped. When they came, they found there was a penny in the garbage disposal, which they removed. They ran and double checked it. It's been fine ever since. They were very nice. The first time they came, they were very professional and came in and did the steps. Then the second time, they were equally professional, but they were more talkative. They were great. They were all masked. They did their work. They cleaned up any messes that they had made. Overall, the claims process has been very good so far. Everybody that AHS have sent us has been very professional and kind. When it didn't work, they came right back out. Nobody's ever asked us for extra money. So it's working like it should.

In 2020, I had to submit a claim for the ductwork and that took almost six months to get it fixed. American Home Shield kept sending out the wrong type of technician to try to fix the problem. Those particular technicians did not work on ductwork and some of them didn’t show up. I made another claim for my ductwork. This was the second time I called about the issue. At first, it was kind of difficult because I tried to inform the lady at American Home Shield that the previous person had left a mess and for her not to send that person. But she ended up sending the same person again.

The contractor did a great job when we had an issue with our refrigerator. They were very courteous, prompt and timely. The refrigerator kind of came back on and started working again so they didn't have to do anything but they were very responsive.

American Home Shield is efficient. You call them up, or you do the request online. They make a phone call and send emails, and then they send you a text when they’re coming. They get the job done and you don’t have to wait. I’ve never had such easy maintenance guys before. It’s been awesome because they make it simple, so I would recommend them. One time, they had a nice guy come out and he was so fast. He got in there, put a garbage disposal for me and it works great. He was personable and he did a good job as well.

When the techs came out, it took 20 minutes to figure out what was wrong and another 20 minutes to fix it, then they left. Everything's working fine now. I also didn't have any trouble getting ahold of somebody when I was submitting the claim with AHS. They got me hooked up with somebody quickly and I hadn't hung up the phone before I got a text from the company that was going to come look at it. So, that was pretty good and I would tell others that the warranty worked well. I bought this house and it's an older house. We didn't know what was going to go on with it and the warranty probably saved us money already. So, it's definitely worthwhile.

The first time I used AHS was a nightmare. I had a leak in the bathroom and I was left with two holes in the ceiling. It took several weeks and I had to contact them several times. Then, they fixed the issues but I had just moved in and had just redone my ceiling and I had to pay a guy to come redo it for $350 after I had just spent thousands fixing my house up. I wouldn't expect the techs to leave it exactly how they found it but at least that it looked decent. It was just cardboard put back into the ceiling and screwed on. I could see exactly where it was from far away and it looked pretty bad. I can't complain but I would add that option to have things fixed and put it back the way it was. I would not mind paying extra. I want my house to look nice.

THIS COMPANY HAS THE WORST CUSTOMER SERVICE. First can only communicate to a customer service rep via telephone. The wait times are hours open hours. Second the contractors that you pick to do the job typically do not show up or make up and excuse why they cannot complete the job. The contractors that AHS uses have the worst google review ratings like 1.3 and there are hundreds of reviews all complaining about the same issue. No show to appointments and doing part of the work then taking months to return back to finish the job. Third hours of operations - this company does not provide you hours of operation. Fourth - No one from this company has a way to email you or provide you with information about your issue or your case. Fifth super long wait times. Honestly disappointed with American Home Shield. Stay away?

I had a refrigerator that was starting to go bad on me. It wasn't cooling like it was supposed to. When I first noticed it, I turned the temperature to make it colder but I didn't want to go all the way. I went a couple of notches at a time. It got cold for a little while then it stopped. I have one of those thermometers so I used that and I took the temperature of the refrigerator. The fridge itself was about 45 degrees and the freezer was about 28. It had progressively gotten worse so I had somebody come out thru AHS and look at it. The experience was very satisfying. The tech came and did the work in a timely and professional manner. He ordered parts and came out again last Saturday. He was in and out of there in less than a half hour. He put the parts in, plugged it in, and said that seemed to be the problem because the compressor was working then whereas it wasn't before.

I have two ACs. We noticed the fan of one of the ACs was on and blowing air, but it wasn't cooling. So I went outside and the fan wasn't on. But the fan was off on the outside but it was still blowing air from the inside. I turned it off right away and I left it like that. Then the other AC was kind of kicking in, efforting more since the other one wasn't working. It was delaying kicking in, turning on and not cooling. The contractor was scheduled at Friday, but I was out of town for emergency so I called them. They were there first thing Monday morning. They were on time. They checked it out. The guy went up to the attic and then outside with a fan. He changed some fuse. He did a couple work up there and he was there for a while on one AC. He also checked out the other one and he said everything was fine. He cleaned something and then everything was pretty much good to go. It was pretty smooth. I'm really happy with American Home Shield.

The outside unit of my air conditioner was making this really loud, banging noise. I had to turn it off. It was also getting warm in the house, too. Usually, I set them all like 72. It’ll be like 77 in the household to cool again, and then hot. I turned it off a little bit. If I turn it back on, it would not make the noise. But after it ran for about an hour or so, it started making that rattling noise again. I submitted the claim online on a Sunday night then the company showed up Monday afternoon. It wasn't making the noise while the tech was there. But I took a video of it on my phone. He said he knew exactly what it was so he changed out the part there that day.

You need that extra protection, especially if you're a homeowner, because you never know when things would go wrong. And AHS is there. They set things up and you don't have to think too hard about who to call and what to call. You just call them and they take care of it. I recently submitted a claim with them and the process was easy and simple. The techs fixed the problem and I didn't have any issues. It went smoothly, just as expected.

There was a water stain under a bathroom upstairs and we were concerned there was a leak. We submitted a service request with AHS and it turned out that it might have been something the previous owners might have had on the house that we just never noticed until then. It wasn't wet and it could have been from a big spill upstairs in that bathroom that caused the original stain, but there wasn’t a leak anywhere. The tech who came out was good and he fixed the toilet for us that was constantly running. Then he emptied out the sink drain because it was clogged.

My icemaker had slowed down to a crawl and we figured we'd have someone figure out the problem. We had two gentlemen, Harold and Scott, who did several things. Harold tried replacing several parts and took a look to see if a couple of the components were working properly. That didn't end up resolving the problem and so he came again. Scott came out after that and figured out that there was an issue inside the refrigerator itself. They then recommended that the refrigerator be replaced. We put in the request a couple of days ago and I got an email that AHS would have reached out to the people that would be delivering the replacement. The email also said that those should reach out to me within a few days. I'm waiting on that step.

I'm totally satisfied with AHS. I've noticed that my monthly payments have gone up, but it was well worth it. Recently, the refrigerator ice maker stopped working and a gentleman came over and it's working perfectly now. The tech was the most pleasant man I've ever met. AHS got the tech out in less than a week.

We were having that winter storm and a pipe broke. While we called the plumber, we also called American Home Shield. We called FEMA too because we got flood insurance. We called everything we had because we were without licensed water for five days. When the first plumber came, they just turned off the water. When the Sewer Medic plumber came, he said, "American Home Shield sent me but they're not paying for any pipe breaking claims in Texas. I can stay and fix your pipes and Sewer Medic will charge to diagnose the problem then we'll give you a quote if you want us to fix it."

My claim went great. The techs looked it over and said my old appliance couldn't be fixed without it costing more than it was worth. They put in a claim saying that American Home Shield need to get it replaced. I went online and AHS had a bunch of stuff for me to pick from. I picked the one I wanted, they delivered it and now everything's working great. Everybody at AHS was a real professional. I recommend them almost every day.

I was hesitant with American Home Shield at first. But so far, I'm happy with their response because it was quick and efficient. A faucet was leaking all over the place. The techs came in and they were quick to look it over. They told me that they had to go back and get permission to change the faucet because they said they needed to do that rather than try to do something. I figured they would do some kind of a washer. My husband would have fixed it, but it didn't come apart.

American Home Shield is difficult to use when you need to change somebody that they assigned to you. It's very difficult to get a hold of anybody. We had filed a claim once with our air conditioner. We were not happy with the provider they assigned, and it was impossible to assign another provider and their call center's out of the country. Other than that, I'm satisfied.

The AC went out last summer and I needed a handling unit. The vendor that American Home Shield sent wanted $7,000. They were trying to get as much money out of us and wanted to build a bridge up there so they could work comfortably, which costs additional charges. Home Shield gave me like 1,500 and I found someone to do it for 3,000. He was able to get the handler at a decent price and charged me a decent price.

The refrigerator quit working on me and I submitted a claim to American Home Shield. They jumped on it quickly. I couldn't have the contractor come over sooner but they were ready to do it in the next couple of days. So, I had to put it off till I got back. They came in and did a diagnosis. They had to replace the compressor and one other part. They were very good and pleasant. The tech was a good guy and he was knowledgeable. AHS had given me a company that couldn't get to it for a week. I said that was not acceptable because I had medications and I had to put them in ice chest. They were able to get me another one a day later. They did a good job this last time around. I had another issue and AHS did some plumbing work for me that I wasn't happy with. But we got through it.

The tech came and checked the AC on the outside. He fixed it and it immediately started working. He was very informative and told me a couple of things that I didn't know. He was also very impressionable and friendly. I was pleased with the job he did. When AHS sends some of the techs out, sometimes it takes a couple of days. But this tech was prompt and was out when he said he was gonna come and fixed everything. I was very happy with that.

I lost power and my heater all of a sudden stopped working. The tech had to replace a gas valve and everything is working fine as of right now.

Getting somebody from American Home Shield on the phone was pretty much as fast as possible nowadays. It took them a while to be able to get everything because the plumber was so busy. He was all alone with all the problems here in town with the freeze. But once he got the water tank put in, he was gone. It was a great experience. American Home Shield followed through and made sure everything was okay.

Patriot Plumbing came out quickly and got everything done efficiently. They installed a water heater, so it's working the same. Everything's been good. We've already recommended a couple of people to American Home Shield.

When I submitted the claim to AHS for the heater, it was professional. The tech came out the next day. It stopped working in a week and then he came back out.

It's easy to describe what my problem is and pay online. The tech came to check my microwave problem and fixed it within a reasonable amount of time. He was very knowledgeable and willing to describe things to me. He was very careful to make sure that no damage was done to my kitchen counter or the cabinet with the microwave system.

It was really convenient to use American Home Shield. Everything went well. They did rekeying, which was really helpful.

It's been fine with AHS. The process is simple. This last claim was very good. The plumber just had to snake the clog.

AHS is pretty quick when I send anything in. They get people right out here. I had Total Air Care for the issues with my air conditioner and they've done pretty good. Also, the guy who fixed my garage door was awesome. He had all the parts on his truck and he did the repair in about 15 minutes. Besides the $100 I got to pay every time I call, the warranty saves me a lot of money, especially with AC issues which could run me thousands of dollars. $100 fee for fixing my garage door opener when they cost $400 saves me money.

My electrical claim went well. The first tech didn't seem like he was up for the job so he was making all these excuses. So I called AHS back and the second company they sent was marvelous. The second tech did everything that needed to be done. AHS is pretty good. I was a customer of AHS before and I couldn't afford it. So, I canceled it for a while. When I had more income, I got Choice Home Warranty just to try somebody different and they were horrible. I automatically canceled them and went back to AHS.

We have five different accounts with AHS. I'm happy with the way things are going. The only thing is that sometimes I'll call or sometimes my wife calls and they do not have both of our information. A couple of times, I just asked them, "Please add my name to the system as well because my wife initiated, but I make the calls." But, when we get ourselves introduced and the case gets going, they schedule the company and then they appear there at the right time and they do their job properly. There was only one case that we had to call them back and say that it didn't work out. It worked out when he was there but when he left, the next day, it didn't work. But, they went back without any additional charge and they fixed it and were done.