American Home Shield Reviews

I could not turn off the bathtub knob. It was also dripping. It seemed like it was stripped. I also had a sink clogged in my bathroom that I have been putting Drano and I just couldn't get it unclogged. The experience with the AHS rep was okay overall. I just called the 1-800 number and the rep just put the claim in. I received a text message saying that the techs would call me within 24 hours. Then once I got that text message, that person called the same day. The techs were very knowledgeable and patient. They fixed the issues that I had and they left. I really appreciate them. Everything's fine now. I haven't had any issues with the tub. In my opinion, AHS is worth it, especially when you have issues of smaller stuff breaking down. When my washing machine was broken, the part itself was $300 and that didn't include the labor. $300 may not be a lot to some, but it's a lot to me.

My garage door opener broke. The contractor set up the date and time and then came in. They ordered the part and then came back again. I am happy.

I called and spoke with someone about the garage door spring and asked some questions. I paid the fee and had the company come. Then they said it wasn't covered and I wasn't told that so I paid the fee and then I paid their cost, which was $700 to replace the springs on the garage door. I've had that done before and it was much less by a company before I had American Home Shield. I made a complaint about that and they sent the same person back from the same company. Also, the rubber seal at the bottom of the garage door was falling off and I had to replace it. I thought if they were going to charge and do something that was out of the coverage, there should have been some conversation about replacing that seal, and so I didn't have a good feeling about the company that American Home Shield chose.

When I submit the claim into the American Home Shield portal, my only suggestion would be to allow the customer to freely type what their issue is. With the heating and air, we had an error code that kept popping up on our thermostat. I only got a couple of checkboxes to check in there. I couldn't actually type in what the issue was so I was forced into the fields that might not apply. Then we continue to have trouble with our water in our house and we've had to submit a couple of claims about it. We're forced to pick one, either hot water, cold water issue, or the water heater issue. If the contractor comes out and says it's something else, but the claim is for the issue we picked, we pay the deductible for it. There's nothing wrong with it, we're just out the money for the deductible. That's my one complaint.

The washer stopped working. It just wouldn't cycle. We bought another washer. I got it fixed. It just took so long. The company American Home Shield had was waiting on parts. The other thing I don't like is their premium goes up every year and they don't call to negotiate it. If I don't call and negotiate it, whatever they lock me in at is what I pay. I don't have a time to change it. So, I'm currently looking for another home warranty, because I called them back to try to negotiate. It started out at 54 and it went to 60 something. And now it's a 74.99. So as a brand-new customer, I can get the same warranty that I have for $54 a month. Why do I want to pay 74.99 when I can get it for $54? Which is about the stupidest thing I've ever heard. But being because I didn't call back in my renewal period, which I don't remember when it renews. When I looked at the credit card, I saw that it was different, I was like, "I wonder how long that's been." It had been a few months.

When I first got into the house, the garbage disposal was leaking a little. I called the guy to fix it, but by the time he came out to fix it, it wasn't leaking anymore. So we were both very confused. For some reason, it healed itself and then, it finally broke a couple of months later. I went online and sent a message that my garbage disposal was leaking on Sunday. Then the contractor sent me a message Monday morning. The tech came out and fixed it on Monday afternoon. So the whole thing took less than 24 hours to resolve, which I was really happy with. I was impressed. It exceeded expectations.

Last spring, we were having some repairs done on our house. We got something in the mail from our electric company saying that our bill has been extremely high and it seems to be reoccurring. They asked to come and see if they could figure out what's going on. We agreed so they came and discovered that our upstairs unit, which we don't go upstairs very often so we hadn’t noticed, was running constantly because it was trying to put off heat. All it was doing was putting off air so it never warmed up enough for the heater to shut off. Since the weather had started getting warm, we weren't going to need it anymore. We had people at our house doing the reconstruction on our kitchen and so we decided to put it off until things started cooling off again. We put out a service call. The guy came and figured out what was wrong and got it fixed.

After the first contractor came, the garage door didn't last long and it broke again. The second contractor fixed it well. The only thing that I was not very happy about is that I have to pay $100 again because this repair was 32 days after. It's over 30 days. The contractors they're getting are not really very good. Also, when I call AHS up, they take so long and then they collect my money first before they ask the contractor to come and fix my problem.

One of my my GFI plugs kept popping. The techs came right out on Christmas Eve and changed the plug. They got here when they said they would. They were nice when they were here and they made sure they cleaned up their mess. AHS is worth it.

I did not have a good experience in the beginning, but finally, my issue was addressed. It was for the heater. It took so long, and my basement was almost destroyed by water. American Home Shield told me it was the contractor who came to my home. I kept telling them that, “You have to send another person if this person is not responding.” So, I don't know the value of having a contractor who doesn't care about the value of someone else's home. Because he came here and he did not report the issue. But when I reached out to him, he told me that it was AHS that did not want to do the work. I kept asking AHS, and they told me to wait. I had been waiting for three months, so I told them that I was would report them to Consumer Reports. And they finally came, but it was too late. They replaced the heater. But some of the things in the basement were damaged by the water.

We have a dual air conditioner, and last year, it wasn't blowing anymore on either floor. We had somebody come out, said that it needed a new blower motor, but American Home Shield didn't send them back out to install the blower motor. AHS sent these other people to fix our AC and all they said was that it unscrewed itself out. This was three separate times, and it was when Coronavirus was a big deal for us. I have a disabled daughter, so we don't like anyone in the house.

If I could give a 0 star, I would. Do not buy. This company is a scam and a joke. They will find a way not to replace it because of wear and tear. The people they hire are terrible and will walk away if they can't fix the problem. The phone support is also awful. I had a toilet leak, and it took a week to get some out there only to tell me it's not covered and it will be $575 to replace. So I already paid $75 for them to come out and then $575 to replace it. I did it myself for $150. I have one more issue that is still not resolved, and it's been a month.

American Home Shield is fairly responsive. We had two claims that were fairly close together in the kitchen. The first was the microwave stopped heating. The second was the refrigerator. Though it was still working, it was not reliable. It will cut off periodically then come back on. We had to go two to three weeks without a refrigerator and they agreed to replace the microwave because they couldn't get the part for it. We're having to wait two to three months for the microwave then we chose to go ahead and use the money that they were going to pay to rebuild the major part for the refrigerator and apply it towards a new refrigerator. That's going to take two to three months to get.

American Home Shield's service is a little questionable right now but for the most part, it's been good. I'm having trouble getting the dishwasher that they delivered to me installed, but they're working on it. They're having a hard time finding somebody to install it for me in the area, so I don't know why that is because I was able to get him pretty easy to come out and try to fix it and he was the one that recommended that they give me a new one. AHS gave me a new one, which is sitting in my garage, but nobody can come out and put it in. It's a little bit of a mix-up, so I'm a little frustrated right now. But overall, they've been great. I've also had a claim for some plumbing work. I've had them out for the water heater, too. Everything has been great up until this little glitch. They respond well, and they're on top of it for the most part.

It's going great with American Home Shield. They sent the technicians who installed a new furnace and changed the coil for the air conditioners. With the experience I've had, I will keep continuing with American Home Shield.

The toilets and tub were backing up. We used a different home warranty company last year and could not get them on the phone to get it addressed so I paid someone to come in and clean out the lines on my own. The situation presented itself again a few times and All Hours Emergency Plumber came out and diagnosed the problem as being the vent pipes that go out in the ceiling. There's a bend in there somewhere with the possibility that they need to be cleaned out and that's not covered under Home Shield warranty so it will cost me 450 bucks if I decide to get that done.

When I turned the AC on, it was humming. The repairman who came did wonderful. American Home Shield is a good company and I like them. The only thing is sometimes when you first sign up, they tell you stuff then all of a sudden, when it's time to come out and fix certain things, they don't cover it.

The pipe started to leak and the repair guy got here the next day. He was prompt and helpful, and my wife was happy with him.

The rep that I spoke with guided me on how to make a claim. She sent me some emails, just in case. When a few things went wrong at pretty much the same time, she told me that I could put in one claim for all the items that were needed. It was wonderful. I thought that I would have to pay individually for each product that need to be looked at. So to hear that I didn't have to do that was a blessing. For my recent claim, the contractor scheduled me within two days. In two days, they were here and the request was put in that day. It took about 10 days for me to get all the parts. They were excellent. The only thing is that I am missing my washing machine and they are still waiting on the part.

We claims for our washer and our refrigerator. The process was great on both of them. On the washer that wasn't draining out, they had to come twice to fix that problem. For the refrigerator, they replaced the ice maker. AHS has great customer service.

I had service for the stove and Whirlpool didn’t have it in stock but it’s going to be brought in next week. The claims process was wonderful. American Home Shield was very quick, up to the point and very effective. I’m happy with them. The warranty is good and I need it.

American Home Shield has sent out people to fix a few things. Recently, it was a water leak. It was on the outside of the house, so they didn't service that. I also had a water leak inside the house and they did fix it. I called back because the plumbers had cut holes in the walls, which they didn't fix. But AHS sent out a couple to fix that for me.

So far, customer support has been really great. We've used them three times and it was easy to do. AHS has worked out for us so far. The people they have sent were very professional. Rooter King was here to fix the garbage disposal and it was fairly simple. The tech walked us through how we could troubleshoot in the future instead of calling. You just never know what could be wrong with the house. It feels good to have some insurance and assurance. AHS is easy and affordable. But, it would help if I could pay everything in advance for the year rather than having a monthly payment.

We were having problems with the burners not working right and we had an electrical sound happening with them. AHS sent out a tech and he was saying that there were a couple things that were wrong with it. Also, there were issues with some parts that couldn't be replaced because they couldn't get them anymore. So, we bought a new stove at Home Depot, then AHS is supposed to send us a check for $600 and we're still waiting for that.

American Home Shield is pleasant. When one of the contractors was running behind, they kept me updated and I appreciated that. Recently, the furnace wasn't working right, so a contractor came out to evaluate it. They went ahead and told us our options. They’re suggesting replacing it. American Home Shield will cover up to 3,000, and it's going to be around 6,000.

The air conditioner and heating was not distributing warm air to all the areas of the house like it should be. One of our dampener motors went out and thankfully, the tech from Crispy Air & Heating who came out happened to have the part on his truck and was able to get that fixed. It was fast and efficient. Now, we have nice warm air throughout our house in the wintertime, which is beautiful.

We had a leak under the sink in the kitchen. They came and checked it all out. They resolved it satisfactorily. But we went away and when we came back, there was still a little bit of leak. They had replaced the garbage disposal and fixed a faucet under the sink, the shutoff valve, to make sure that was good, because it was supposedly broken. But there was a tiny little bit of dripping, nothing like it was before. We called back when we came home. They came out again and said it was the old faucet hose, not the original problem. So, we'll end up having that replaced at some point. But it's not really that noticeable.

The techs who came replaced the AC system. It was blowing the fuse. It was great service. American Home Shield is great.

Our hot water tank had a leak underneath it and it wasn't coming from the downspout or the pop-off. So it was somewhere internal. We submitted a claim with AHS and their website was simple. We then got a phone call from them the very next day to set us up with the contractor, McVehil Plumbing. When the tech came out, he took a look at it and got measurements. While he was doing an inspection, he noticed that there was a leak on the outgoing pipe going to our house. So he put that in his notes. He also noted that our water pressure was way too high so he took a look at the regulator coming into the house and he tried to adjust it but it didn't work. So he figured it might have been just rusted wide open or washed out and took a note of that as well.

One of the PEX pipes underneath the sink was loose and it had a leak up under the sink. The guy got here a little earlier than what was expected, but that was fine. He did exactly what he needed to do and showed great customer service. He cut the pipe, refitted it and fixed it. He finished it in a couple of hours. Everything was prompt and very professional.

Each time I call, I get people that don't speak English. I cannot understand them. They cannot understand me. I explained to the lady in detail what was wrong. She didn’t understand me. She sent a plumber down here. The plumber came and said there was nothing wrong with the plumbing. The water comes into the tank good. “But we do not repair steam apparatuses.” The guy reported back to American Home Shield that they did not work on such things as that.

When I called for my dryer, American Home Shield referred it within 30 minutes and I received an email from them, who the contractor was going to be to go out and repair the dryer. It was Sears and as quickly as they could get parts, my dryer was fixed. They met my expectations. Given the current environment with the supply, Sears did it as quickly, efficiently and effectively as they could. Overall, American Home Shield ​is great. They've always performed on time and referred quality contractors to do whatever work needed to get done. I have referred people to them.

American Home Shield's price is good, and they have always been responsive with assigning a contractor. So far, I've been happy with the contractors that they've assigned. But I will always look up the reviews of these contractors, and they will have questionable Better Business Bureau reviews. It makes sense though. They go with the cheapest people that they can find.

I just need to be clear on what is covered and what is not for as far as the service with the air conditioner. When the guy came over, he said, “If we replace the coil, the only thing you guys would be responsible for is just the Freon.” And there was a bunch of other charges that the lady I spoke to from American Home Shield said, like switches and the coil line. I'm still confused on what I have to pay for. So somebody from AHS was supposed to call me back. I thought more of it was covered. Other than that, the customer service is fine. I've had them send a contractor to come fix my oven and they did fine with that.

I had a couple of sockets that sparked when I plugged something in. DT Electric checked it and everything was fine. It was the lamp that was actually bad so I threw it away. And then the socket in the kitchen stopped working because when I plugged in my coffee pot in one socket it sparked. All of a sudden, I had four other outlets go out. DT checked and the tech was going back and forth. He was testing all the outlets in the kitchen. He opened them up and saw the one that had sparked had a loose wire. He fixed that and checked the circuit breaker. Everything's fine now.

In our recent claim, when we turned on the washing machine, it would start up and run the water, but it was not washing. The gentleman came out and worked on it. He explained it was the agitator that wasn't connecting and he said he fixed it. We started washing a week later and we realized that the machine still wasn’t working properly.

We opened up the hot water closet to look for something we thought we had placed in there, and we noticed that the pipes were dripping heavily. So we contacted AHS. They provided Taylor Plumbing. He came out a couple of weeks before Christmas and said that we needed a new hot water tank. It turned out that the old hot water tank was physically smaller than the new standard hot water tanks. My husband had to take off the door, the frame, and part of the wall. Then Taylor came out last week and drained and removed the old one, and put in the new one. He was extremely professional, very nice, friendly and personable.

I only had the one incident with my thermostat. American Home Shield got people out here fairly soon, so I was happy about that because I had no heat for three days. We shared stories about my son's experience with his furnace and the tech argued with me and said, "No, he did not get a whole new furnace for $4,000." I said, "Well, yeah, he did." His attitude was a little off. But all he did was scrape the little connections to my battery inside my thermostat off and put it back up there, then it worked. So, I was embarrassed about going without heat for three days when it was so simple.

One of my units wasn't heating. The contractor came and rectified it on the first visit within 30 minutes. American Home Shield has been worthwhile for us. I encourage people to use it.

Pipes had cracked and that alarmed my alarm company for my kitchen water sensor. A&M Plumbing came out, looked at it, and said it was a manufacturer defect. They ordered it and then came back out to put it in. Overall, American Home Shield does a great job.

Before Christmas (2021) I put in a service request through AHS, my heater wasn't working (coldest part of the winter too). The service contractor came out about a week later to diagnose the problem and in the process determined I had a crack/hole in the heat exchanger in my gas furnace located on the roof. Immediately the service tech informed me that he was tagging the unit as condemned and he would send in a request for replacement through AHS. Being just before the holidays I knew it would take a little time to get results on the request, and here we are a week later and I find out it was approved (yay!?!?). When I was speaking with the AHS rep about it I was told I had some out of pocket expenses, which I was knew there would be some, consisting of Permits and Crane charges.

It took a long time for the back of the toilets to fill up. It was some valve that was broken in two of my toilets. I called American Home Shield and someone called me back the next day. It was three days total. They were quick, helpful, and very professional. I always know if I call American Home Shield, they know the right people to call and get the job taken care of.

The glass top stove that I had got a crack in it. It took less than a month from the time I submitted the claim until the contractor called to schedule something. I sent them a picture of the model number and the damage. And they came out with one visit, with the right part and replaced it, as opposed to coming out, looking at the part, having to reschedule. I like that. It’s a one-stop shop. It was a good deal for me. The only issue I had with American Home Shield was that after the first year, the price went up by a third. But I called them back, and we met somewhere in the middle. It’s more than what the price originally was but less than what they wanted to raise it. So, the rep called back and negotiated some more. Other than that, the warranty is good to have. So far, it seems to have paid for itself.

We were using our microwave, and then all of a sudden, the screen went out. We tried to reset the breaker. We tried to do all the things that we generally had done before, and nothing seemed to turn it back on. When the vendor came out, they took out the screen section part off and moved some of the wires around. It must have gotten loose just with use, retightened it back up, and then it worked fine ever since.

My toilet was leaking and I did a claim for it to American Home Shield. I got an email stating to me who the person coming was and when they were gonna be on their way. Overall, I'm satisfied with what AHS has been doing. In times that I used them, they've come through.

I had a leak underneath the sink. The tech found a leak in the disposal and he replaced it. He did a great job. He was a super nice guy. AHS's service is great. I definitely recommend them. They stand by their product. I've never had an issue with them not covering something.

I have always had good experiences with American Home Shield over the course of the years that I have had them. But when we ran into this COVID problem, all it takes is one store or one organization to say, "We don't have the part for that", and everybody else follows suit. Five years ago, you could get a stove for $600 or $700. Now, you can’t do that because everything has gone up. They still want to pay only 600 or $700, and the rest you have to come out of your pocket. Well, the purpose of buying American Home Shield insurance is to keep you from doing that. They should keep up with the times. I'm dealing with them right now and this is the best time that they could shine by the simple reason, nobody can find parts for anything. American Home Shield, come on, you can fix that. Bring the cost up a little bit if you can't get the part. Start paying a little bit more.

The bake on the oven was not working. When the tech came out, I also told him about the eyes on my stove. He checked all of the eyes and two of them had bad switches. He replaced those switches 'cause it would go out of control and it couldn't be turned down, which was kind of dangerous. Now, I'm completely happy. Everything has been resolved. He also gave me some tips on how to take care of my oven. I was very pleased with him. I wasn't thinking that my warranty would cover my stove. I thought I was going to buy a new one. It was just only $75. I couldn't beat that. Overall, the follow-up is good with American Home Shield.

When we had a plug in our kitchen that wasn’t working, I went online, requested for service and it was a rather quick response. The electrician called me then he came the next day, and he was in and out before we knew it. He was very efficient, knowledgeable and took care of the problem right away. We just purchased a house and moved in a little over a month ago. Now we're having a little problem with some of the plumbing fixtures, so we're in the process of having someone else come out.

For my most recent claim, Home Shield had me an appointment the next day and it was all good. US Air Conditioning's tech came out and the guy was awesome. He fixed the issue, no questions asked, and it was very quick. Also, he was very cordial and pleasant to deal with.

I'm always on the go and because I don't have time to do the minutiae and intricate details and call a vendor to come out and do XYZ, American Home Shield is a way for me to have some type of maintenance in place to manage when things need to be repaired and maintained. With American Home Shield's customer service, there were times when it had been challenging, but they've put forth some effort and have been attentive to a lot of the feedback given. These past couple times when I needed to use it, they definitely improved, and in my last two cases, I've been pleased with the subcontractors.

When we first started with AHS, the service was good. Then we got into a situation where I would have to call for service and I’d be on hold forever. And sometimes I couldn't understand what the reps were saying because they didn't speak English very well and it was very difficult. Now, I've learned that I could go online and request service. And that has made the biggest difference in the world. So now, it's a lot easier and I'm very happy with the company doing what they do and helping when you really need help.

The last time the contractor came out was for our microwave that quit during Thanksgiving. With getting parts, it takes them longer to get out there, but it's not their fault. But prior to that, they came and fixed our washer and dryer. American Home Shield does great. Anytime you have to call, they're very helpful.

American Home Shield is reliable and the process is good. I called them for my washer that was broken. I had to wait a long time on hold but once I spoke to them, everything went well. They called me back, said somebody will get in touch and it went smoothly. The guy was very professional. He came in, tried to fix it, but he needed the part. He ordered the part and when the part came in, he came back and put it together.

My AC unit was out and it needed a new compressor. The claim process with American Home Shield is pretty simple, easy and good. They’re great. I noticed that the monthly bill has been going up, though.

My stovetop and oven had no fire under it. It was just popping. The sparks were flying. When the techs put the igniter on there that day, and then I went to put some food in the oven, it didn't heat up. I had to call them back. When they came back, it was another tech and he said that it needed a gas valve. It wasn't getting the amount of gas. I put a chicken breast in there and it didn't do anything for about an hour. The fire came on, but everything got no gas. So, they had to order a gas valve. It hadn’t come in yet. Today, I received the cooktop for the stove. They will call me to give me a date that they gotta come and install it.

AHS is reliable. Their techs are right on time and very helpful. The heating element went out on my dryer and on the washer, there was a clog that was causing it not to drain. There was also something wrong with one of my refrigerator's defrosting units. The tech fixed the washing machine right away but for the refrigerator and dryer, they had to come back.

Our washing machine kept running water. The techs had to change some kind of cylinder. They had to come back once because they opened up the package in front of me, and it was broken. Then, when they were taking it all apart to put in the cylinder, another part broke. So, they had to replace the cylinder and something else. I wish the parts didn't take so long to come in, but that can't be helped. Right now, everything is good. Having American Home Shield is more economical.

Water was backing up in the sink and it was December 26 when it started. The plumber who came a day after I filed the claim was professional and quick. He diagnosed it quickly and took care of it.

The dryer door broke at the bottom and the technician that came was good. It was a good experience with AHS.

The garbage disposal was leaking at the bottom and where the electrical cord goes in. It usually takes a couple of days for people to come out, but the tech called me and said he will be out between 8:00 and 12:00 the next day, and 8:30 he was here. He was good. He went on and changed it out, and he was gone. At another time my freezer stopped freezing. I called a refrigerator guy out and he came. He called me the same day, because I put the thing in on a Sunday and he was out the next morning. And I said, "Wow. This is surprising. It usually takes a couple of days before you heard from anybody." He said, "I don't play around with people's food." I like that if stuff breaks in the house, I don't have to come out of pocket so much. It's good. I tried to talk to some of my friends that don't have that kind of coverage and tell them, "Hey, it's good to have."

I had a leak in the wall and I figured it was probably a pipe. So, I called American Home Shield. It turned out not to be a pipe and that the roof was leaking. We're going through my home insurance now so I don’t know if I need to call AHS and get that money back that they took for calling them. I also had claims for my refrigerator, the heater in this house twice and my dishwasher once. In my last house, I had claims for the dishwasher, a microwave and a bathroom fan. The technicians were good but Oak Harbor was not that good.

The toilet was leaking in the back. I noticed it when my water bill tripled. I figured there had to be something wrong. So, we figured out it was a toilet that was leaking. So, the contractor came and in 15 minutes, they had the whole thing fixed. I like the way that things are handled in a timely manner and people are always ready to explain what is and not covered. American Home Shield seems to cover a lot. I like the fact that when something breaks I don't have to go looking for somebody to come, that AHS gets somebody local and sends them. It is a good idea to have.

We couldn't get the water to turn on in my son’s bathroom. It was a pool faucet and we weren't familiar with it so, we were having trouble. The repair guy responded right away but he had to schedule a couple of days out. When he came out, he told us how to work that type of system and it ended up that nothing was broken. Having a home warranty is for the just in case. It's almost like your health insurance. You hope you never have to use it but it's nice to fall back on if there is going to be a problem and hopefully, that issue will be covered by it, which is our result. We're satisfied and not disappointed with American Home Shield. It has helped us so far.

With a busy work schedule, having American Home Shield gives me peace of mind. To be able to file the claim and know that I don't need to be following up with anybody is a big deal. When the washing machine was not spinning and draining, a contractor was able to get here in less than 24 hours after I made the claim. They were efficient and very quick and prompt. In some cases though, it will take longer according to the issue.

The contractor sent out a very personable employee and they did a good job. They examined my water heater, told me that it was shot and they would report and be back the next day, and they were. They put all the extra new stuff on it that the other one did not have.

I was very pleased with the speed that the technicians contacted me. They were Johnny-on-the-spot to get the job done. Although I had locks rekeyed and there's a lock that consistently doesn't want to work for me. But the technician was very helpful, professional and courteous. And today, the electrician came, checked out the vacuum fan and replaced whatever piece in there because it was frozen. And it works fine. It's quiet. He was very nice and helpful. He checked out the fan in the bedroom that was blinking and I was afraid that it might have a short in it. He took care of that. He said he couldn't do anything for the vent over the stove because it's considered part of the range. So I'm just going to buy a small microwave to put in its place. Both guys were great.

I filed a claim online when the microwave wasn't functioning. The website was user-friendly. The tech explained to me what caused the problem. He explained that it was a problem with the door and that he would have to order a replacement part, and the timeframe for which it would come back. I was pleased with the services of that particular company. The microwave is now functioning as expected. For the most part, I've been pleased with the services that I've received from American Home Shield.

The furnace would be going and it would stop then it wouldn't completely heat the house with the right temperature. The contractor completely fixed it and the service was great. People should get American Home Shield and I've told a couple of people that were buying houses. It's a safety net and it takes a lot less worry off of your mind knowing that you may not have to shell out all of the money if something breaks or goes bad.

My microwave quit working. The timer worked, but it didn't turn on. We got a text and an email from the vendor and scheduled the time that they were going to be here, and had a picture of the technician coming. They did a great job. They left the pieces that were broken and showed us what was causing the problem and left me the broken pieces. AHS has always worked out just fine.

AHS has been great and they've been really responsive, as far as getting the contractors out here. We had one issue where we had to have the contractor come out repeatedly and there was no push back, so we're very happy. Recently, we had a tech come out and he was fast and professional. He was in and out. He talked to my husband, changed our garbage disposal, and was out of the way.

The heating units are in this crawlspace in the attic and the fan wasn't coming on. It's in a place I can't access and I can't crawl in there and get to it. So I needed somebody to come out and reset that. It took the the techs five minutes. They were very polite and they were neat.

I have a dual oven and when I was doing self-cleaning, the bottom oven locked up and stopped working. I called American Home Shield and the rep was very pleasant. A technician was sent out but the unit is old and they didn't have a piece to replace it. So, he put in an order to have it replaced and AHS approved it. I have to call them because when they brought in the new oven, it was bigger than what I had. They would not do any modifications to the unit. They would only install it but they couldn't install it because the space where they were taking out my old oven was not large enough. So, I had to pay someone to come in, open up the space and install it for me. Once we got the oven out, I had to put in the new one and I need to let AHS know that they can come and pick up the old one.

We had to reroute the air ducts and the contractor came out right away. They were very intelligent and informed. They did a great job.

The guy from this one plumbing company is rude, awful and doesn't know what he's talking about. I had to go back and forth with American Home Shield with my payment and to get somebody else out here. I went round and round with them for a long time and spoke to a manager. The big problem that I had with them was that it was a big leak. It ruined my whole kitchen and it took them so long going round and round with this and that. There was even mildew and mold growing because it took them so long to figure this out.

My dryer wouldn't start. I submitted an online request to American Home Shield. The website is good. The guy who was sent here knew what he was doing. It was a fuse. He just went on and put the fuse in and cleaned the machine up. He put it back together and was out in about less than two hours. Overall, AHS is a good company.

I've had some issues with AHS this past year. I waited six weeks for a refrigerator part and I shouldn't have waited six weeks for an appliance that I need in the house. It should have been replaced right then. Then, we got the part, it was put in, and we went another full week to still wind up having to replace the refrigerator. They paid for the refrigerator and the rep told me that they would credit my account back $75 because of how long it took to take care of it. They still haven't sent the $75 and I need it. After that, I had an AC issue and AHS sent somebody out. One contractor came out three times and did not fix it. He reported that the coils needed to be cleaned. The coils are clean all the time but they might be bad because of age. AHS sent another contractor back out who said it needed to be replaced.

The claim took a little longer because of the supply and demand of appliances. American Home Shield doesn't have enough washers and dryers. I wanted to purchase a pedestal, but they didn't have any pedestals. I had one made but they didn't put it on. For the range hood, they needed to approve if I could get another one. However, one of my burners stopped working and it's been less than three months since their contractor did my stove.

Whenever we have problems, we just contact AHS and they contact the contractor. When we have things go wrong, we don’t have to pay for costly repairs. We just pay the fee that the warranty charge.

The technician was excellent, efficient, courteous and good. He was very businesslike, did what he had to do and did it good. But he was overwhelmed because he was working on three different appliances at the same time and left the refrigerator undone. He left the defrosting and didn't even tell me that. So, the refrigerator was hot and everything was spoiled. The ice maker was completely frozen and he didn't bother to even check it when he left.

American Home Shield is pretty clear of reviewing all the plans and what their plans cover. Recently, Edu-tech came out for a 220 outlet for my oven, and it needed to be changed out. The technician was excellent. He showed up when he said he was gonna show up and talked us through what he was doing.

The oven wasn't working right. It was a faulty igniter. It was an awesome experience with the tech. He had what we needed on his truck, which was awesome, too. I was very impressed with the repair guy because he fixed what he had to fix. A lot of these home warranty companies send out people and they always try to upsell you on stuff, especially to the older people. But that didn't happen to me with American Home Shield. My husband picked them out and it's been great so far. The technician had a great personality. He was working on a holiday and came out in the evening. He's an asset for AHS to use for their company.

My dishwasher wasn't getting any water. It wasn't washing. The tech had to order a part. There was some kind of pump that needed to be replaced. He was personable, and showed excellent service. I’ve recommended American Home Shield to somebody already. It's very helpful. It's economical. It's a great idea to have a home warranty.

I'm very well pleased with American Home Shield. I had to have a hot water heater replaced and the contractor was very timely. They did it in about an hour's time and everything was good. We upgraded to a little bit bigger unit and had to have some drains put in that we didn't have on the old one so we had to pay something extra. We love American Home Shield.

Our furnace went down and the tech came and figured it out within a half hour. He then traveled about an hour away to get the parts and came back and got it going up that day.

High Priority Plumbing came out within 24 hours, did the job and everything was great. I did my claim through a service contract I have with American Home Shield. They called me back in an hour and the plumber was here within a few more hours. The guy was great. He identified the problem, isolated it, solved it, kept everything clean and left.

For the most part, it's been all right whenever I file a claim. If it's someone that I've used before and I saw that they did good work, that's who I ask for again. When the water heater went out, I told them right off the bat that I wanted someone that would do a good job. All-American Plumbing came and did that. The guy that did the work was one of their top technicians. Any time I have anything done to my house, I always watch, and we held a casual conversation while he was working.

I filed a claim for my laundry but it was a simple fix. The techs caught something that was there before that was leaking as well. Recently, the furnace stopped heating up after a certain temperature. It would just shut off and I would have to restart the AC and do it again. AHS set an appointment right away for me but it took Doctor Cool a while to get to my house. They had to come three separate times. The first time, they changed the motherboard and that wasn't the problem. The second time, they adjusted some things but that wasn't it either. The third time, they redid the motor and the furnace has been working since.

The pump wasn't circulating the water. I put in the claim. American Home Shield had the provider. ABNation came out. It was the very next day. They were able to get the pump going again, with my existing equipment and said if there were any future issues with it, to just call back and they would get contacted again and be taken care of, reevaluated and taken care of. Lo and behold, it happened again a week or so later. I called back into AHS and they contacted ABNation, who was able to come very quickly. They wanted to come the next day, but I wasn't going to be around. So I was okay that they came a couple of days later. They came out and got authorization to replace the motor on the pump. They went ahead and did that quickly. And it seems to be working. So, I'm very happy. Jordan, the gentleman that came, was very courteous, professional, timely, knew what he was talking about and how to get it done. He was terrific.

A bathtub drain had broken. It turned out not being something from normal wear and tear. I ended up having to pay another plumber to fix it. But, the techs that AHS sent came out and looked at it, and told me everything. Everything’s working well now. I like being able to do my claim online with AHS. So far every vendor I've dealt with has been very nice, professional and on time. I recommend everyone to get AHS.

I like that it's very easy to put a request in with American Home Shield. I get contacted by the next day, so that's good. Then the contractors come out three days at most after I get contacted. Recently, American Appliance Repair came out for the washer. Then the error message has come up again, and I put in a request again that it wasn't fixed. I got the system message yesterday that a contractor was assigned. I'm waiting on that one, but it might just be because of the weather. I also got a message that I wasn't going to be charged the deductible. But I didn't know about the 30-day rule.

In my recent claim, the breaker wouldn't stay on. I figured it was the switch itself, and sure enough, it was. The electrician came out and replaced it. It was affecting the dryer, the utility room, and the garage light. Having American Home Shield is good to have for peace of mind. I had gone through three water heaters and it was very hard to come up with 600 or 700 bucks every time.

I had a leaky faucet. I put the request in to AHS's website and then it immediately came back and said my claim has been assigned to The Lindsay Company. They called me and the techs were perfect. They put a seal kit in the faucet handle. Everything has worked great so far with AHS. Depending on how much how much work you need around the house, it could be a very good deal. And service is great.

I've used AHS on four or five different occasions and they've always come out within 48 hours. They were really quick with getting to my house to try and correct the problem when I had a claim for the dryer. They sent a service technician out but the dryer was only five years old and he suggested that it was not cost-feasible to repair it. I opted out for AHS to let me buy a dryer from one of my places like Best Buy and they're going to reimburse me. They said that they've already allotted $735 for reimbursement.

Updated on 01/13/2022: This is a continuation of a previous review, Leaking Toilets. Neither the contracted plumber Rooter King (first one) nor the (second plumber) Supreme Plumbing have completed any work on the 3 leaking toilets approved for repair. Multiple calls to AHS customer service and no resolution. Stacy replied on the previous review for this issue and stated AHS would be contacting me, no contact... disgusted!

I've only had to use American Home Shield once, but it worked out well. I had a problem finding someone who could do it in the timeframe that was available. But AHS was able to find me a vendor who could come to my home, and he did. He found what he thought the problem was. So, he left. He said, “I will get the part and I will come back as soon as possible.” He called me on Thanksgiving morning to say, “I have your part. Do you want me to put it in?” “Yes, I do. It’s Thanksgiving.” He said, “It won’t take long. I’ll have it ready for you.” He came, and he was in and out in 20 minutes. So polite.

There was one time that AHS didn't have the part for something and they wanted to cash out. We found the parts online and they took care of it. This happened again and the last time, my issue wasn't resolved. My furnace was not working. But it started working right before the gentleman came. He tested it and the furnace part was okay. But I have a thermostat and an alarm system and he called for someone else with more experience to handle the communications there.

A contractor did the repair for my outside plugs that weren't working. However, it's frustrating every time I call American Home Shield. I had a big issue with them this summer and I wrote to the CEO. They just take your money but they don't ever want to pay for stuff when it needs to be replaced.

We had a drip of water in the wall and there was water damage. I called AHS on the phone and it was very easy to get through to them. AM PM Plumbing came out to verify there was a water leak. They tore the wall down on one side of the kitchen, found the leak, and fixed it. Then, they are coming back to put in new wallboard and paint it. It's the same thing for the water heater in the garage.

My side of the sink wasn't draining properly. The contractor came out and took care of it. A-OK. We also had them the week after Christmas for a toilet problem. We called it in Christmas Eve. They came out the Monday after Christmas, because the owner of the company called me the day after Christmas on the 26th. I was shocked. I've heard they did no calls because nobody works over the Christmas holidays. He said, "Are you gonna be home tomorrow, Monday, the 27th?" I said, "Sure." They said, "We'll be there between 8:00 and 10:00." They showed up at five minutes to 9:00. The toilet was leaking around the base, so they had to replace the seal. They didn't have the kind that would work. It wasn't the right size. So, they went to someplace to get a seal, brought it back, and they were gone by five minutes to 10:00. We like American Home Shield.

American Home Shield sent All Brand Appliance Repair and they fixed my dishwasher, my freezer, my refrigerator and my washing machine. The freezer was making some kind of weird noise. Some kind of fan was out of place, so the tech fixed that. Then, the motor part on the bottom of the refrigerator was shot. So, he cleaned all that and he replaced that part. It runs like a champ now. The dishwasher needed a new motor and some kind of sump pump thing. He fixed that. Then, the washing machine got everything new, part wise, in it from the ground up. He just rebuilt the whole thing instead of replacing it. The tech's name was Will. He's awesome. If I can have somebody come out, I'd request him. The only problem I have with AHS is each year, the monthly charge goes up. So, if you can pay for the whole thing up front, I would do that. When I first got Home Shield, it was like $49 a month and now, it's almost $65.

The heater wouldn't come on. The breaker on it melted. An electrician came and they replaced the breaker. It’s a fail-safe. But they replaced the inside breaker and it worked. Then an HVAC person repaired the actual fan. It might have been something with the fan speed or the motor. It wasn't totally not working, but it was functioning slower, and he repaired that. American Home Shield's price goes up every year. Other than that, I've had good service with them.

We had a garbage disposal and a kitchen faucet that needed repair. The first contractor AHS assigned to us here in the Los Angeles area made an appointment. Then, he called up that day and canceled. He said they're too busy and made another appointment. I called AHS to complain and they sent another contractor. The contractor called and said they'd be out. Then, they brought out the garbage disposal and fixed the sink. But the first garbage disposal they hooked up didn't work so they had to go get another one, which we did right then. The tech went somewhere and brought another one out. They hooked it up and everything's fine. Also, the faucet no longer leaks. It took a while but we were happy with this claim eventually.

When we turned on the heat, the downstairs wasn't heating up. But we didn't get the whole picture until after I looked at the energy bill about three weeks later and realized that our energy bill is still looking like the air conditioner is running. I went outside and I turned off the breakers and we could hear the air conditioner turn off. Apparently, the air conditioner fused itself into the on position and has been running nonstop since at some point in the summertime when we were using it. Then, when I turned off the breaker and forced it to shut off, ice had accumulated on the unit. The ice that accumulated was way too much and it dripped down the tube that goes up to it through the house. There was water leaking from the ceiling in the master bedroom.

There was something with the plumbing and some sheetrock had to be cut to get to whatever the issue was. The contractor came to do that. The best thing about a home warranty is the potential to have some peace of mind that if something goes wrong, it won't be a devastating cost. To this point AHS has done a great job of covering. Fortunately, everything's been fairly minor. But the warranty is a good value for the price.

When I started to acquire a home warranty, I contacted a few people and talking with American Home Shield was simple and to the point. They satisfied what I wanted. American Home Shield is a good choice. All of my experiences with them have been above average. Recently, we couldn't get the unit to come on. It's a gas furnace that's tied into the AC. If the air conditioner compressor doesn't come on, it won't blow heat. I called American Home Shield and everything went perfect. There was a small communication issue, but that was my fault. I got texts to meet the contractor out at the property but didn't see them. But when I got there, he was there working on the unit on the outside. He was cordial. He needed to come inside and I was able to open the door for him to come inside. He came in, found the problem and corrected it.

An hour or so after I submitted a claim through the American Home Shield website, I got a text message acknowledging my submission there. Then immediately, maybe an hour after that, I got another text message saying that it's been assigned to AH Appliances Repair. What happened was they didn't come out immediately. The repair person called me, and he said he wanted to do an online diagnosis. I said okay. Then he sent another link, which when I clicked on that link, it enabled a video on my phone that he was able to see. He asked me to turn it on and then show him what exactly was happening.

My icemaker went out and the contractor inspected it to see what was wrong. They ordered the part and it took a couple of weeks before they got it in. But once the part came in, they came out and installed it, and all was well. Everything's working great right now. The techs were professional, friendly and showed good customer service. It was my first claim with American Home Shield and everything went smoothly. The technician said that AHS is one of those who they would come out first because they pay for each trip. I missed a phone call when he was on his way and he said that normally, he gotta turn back around. But with AHS, they’ll still come out because they pay for the trip, which was good, because I tried to call him right back.

I enjoy American Home Shield very much. But, nobody's at customer service is picking up. If they could work on that, that'd be great. Other than that, they're very professional, courteous, and helpful. Recently, ice was clogging up at the bottom of our refrigerator and the tech replaced one of the parts.

It's been pretty seamless with American Home Shield. I had one issue where I had an emergency situation where a pipe broke, and I had to call someone to figure out how to get that expedited. But other than that, everything's been great. Recently, we had an HVAC check-up. The experience was quick, easy and professional. They were in and out in 20 minutes. I like having a home warranty for the ease of stuff like this. I get on the phone or do my little online thing, put in what I need, and American Home Shield comes up with a person to take care of it. If there's a deductible that I have to pay, it’s done pretty automated as well. In this age of craziness, convenience is always a beautiful thing.

I had a contractor come out and do a service on the unit. One of my breakers for one of my heating elements was going out. The blower motor was making noise and I thought it was normal. They said it wasn't. When they told me that, I made the call to American Home Shield and put in a service order. Now that they fixed it, it's quiet. The contractor knew what they were doing and were timely.

I tripped the breaker and I thought I flipped them all back, but apparently, I didn't. The electrician just checked the breaker box, tripped the breaker back, and the light was on. I wasted $75 on that. But he's been out a few times. I love him. American Home Shield always resolved every problem.

The claims process was very simple and seamless. I had an issue with my dishwasher and the tech was very helpful. He had to order a part, and then came back and did it at a different time. With AHS, there's a little less hassle and less out of pocket. I like the service.

AHS is a pretty good warranty company. We had a leak coming from upstairs and it was leaking through the ceiling downstairs. The tech fixed everything.

I pay for the highest plan that American Home Shield has so I got a free once-a-year check on my HVAC. The person they sent said they couldn't work on a mobile home so they left. AHS called them back and suggested that we make sure they knew it was a mobile home any time we call them out for service on anything. When AHS figured out that the other company couldn't do that, they sent somebody out the same day that that guy came out and said he couldn't do it. The new guy was very helpful and made sure I knew how to access the furnace. He even looked at the filters that I have to change out and made sure that I knew what size they were, how to put them in and how to take them out. So, that was awesome.

All American Plumbing did good. They came earlier than what they said they would and then unclogged the drain.

I'm satisfied with American Home Shield. Everything is lovely. I made a claim Sunday night after Christmas and that Tuesday, I had a technician out here, so that was pretty swift. My stove wouldn't switch from broiler to baking and everything came out well. I wanted to write a check and the tech kept saying not to. After he left, I looked on my phone and realized the service charge had already been debited from my account. The service charges went up a little bit but a thing that's good about it is we're already charged before a technician comes out. There’s no more cash passed at the door and I like that.

I put in a request for service and within an hour, somebody reached out to me and we scheduled a time. The tech diagnosed my issue pretty quickly and he just had to wait on a part. He did a temporary fix while the part got here.

We purchased a house about a year ago and we didn't know what was under the plumbing. A lot of our drainage was really slow and we snaked it as much as we could for ourselves thinking we took care of it. But we noticed that our plumbing was still a little slow. We submitted a claim with AHS and the tech went in and snaked it as far as he could go. There was a lot of buildup and he unclogged our drains. He was wonderful, friendly, and kind. He did what he had to do and it was a rainy day, so he even put shoe covers on once he came in. So it was amazing and he was better than the last technician that visited for the problem with the shower handle. We had some leakage there and he was charging us a lot of money to get it done. We paid him to come for the services then we had a letter sent over that it would be more.

The claim process is sometimes very easy. Once you go online, they assign the service and it goes very smoothly. But if there is any discussion, you can never find anybody to talk to you. Once they decide that they’re not going to fulfill their obligation on one item, there is no way that you can fight it. One time, the technician did not give them the report. I asked them to let me speak to somebody in charge but they said they were was no supervisor. They told me I had to wait and that somebody would call. They never called. Other than that, if I have an issue that they agree to cover, it's a good thing. I don't have to shell out the money myself. Also, ABNation who came out for the spa repair came when they said they were coming and the technician was very good. He did what he had to do.

A contractor came and took care of the claim within a couple of days. It turned out that the whole heating unit needed to be replaced. The first time they came around, they did a good job. But American Home Shield made me pay last week and wouldn’t give me a date. Usually, for big jobs like that, you pay half of it ahead then half of it when the job is done. But they refused to do that. They wanted everything at one time and I'm still waiting. I was told last week when I made the payment that they had located the unit and I would be hearing back from the store within couple of days. That was Tuesday and we're past seven days. I'm not too happy right now with American Home Shield. I paid for a new heating unit but I have yet to see or hear from anybody on when they are showing up. American Home Shield could do a better follow-up and make it easier for the payment.

I had a leak in the wall and the plumbers had to cut open the wall to get to it. One told me American Home Shield would contact me to have the wall repaired but I haven't heard anything yet. They also fixed my toilet.

We had a leak in the wall that went on for a little while. I kinda figured out that there was a pipe that must be leaking inside one of the walls. The guy from Infinity Plumbing came out and he tried to cut two small holes in the Sheetrock, but he found it. He heard it and fixed it immediately. He was a good guy. He's very efficient. As far as the claim submission, I did it online. American Home Shield's website is pretty good. I received the name of the company and I was told that they would be contacting me, and if they didn’t contact me within one day, I should call the number that they gave me.

I had an issue but it took a long time for American Home Shield to resolve it. I had a sink that overflowed, and there was water damage from the incident, and according to them, all they do is deal with just cutting off the water. If there's any water damage, they're not responsible. I don't feel that's right. To me, that wasn't enough service for the money that I paid for them to come out. Then, instead of getting it done in one day, I had to wait about three days before the people that called me came out. They diagnosed an issue, but they possibly knew what was going on when I told them on the phone what happened.

The experience with the contractor was wonderful. It was a user error on my part on how to repair something and I called up American Home Shield to fix that. A guy came out and got it fixed nice, neat and quick. I like the fact that AHS is something that is readily available and easy to use for people that aren't mechanically inclined in any way. So far, everything I've experienced with them has been great.

The guy came out when expected with the rekeying service claim. He was nice, very personable, and did a good job. We were happy with how it all went.

American Home Shield should be honest and say, “We’re not gonna replace. You either pay the labor cost or the equipment. And the customer has to pay for the labor.” They should not mislead folks to thinking if the heating system goes, they have a home warranty to help them pay. People need to know upfront what they're getting, especially for the major components of the house. That’s gonna cost the most money. If I’m paying 100 something dollars a month, and I had AHS for over two years, I could have just saved that and paid that myself.

A contractor had to come out for the air conditioner upstairs and fixed that. I had the plumbing inspected, but it looks like some things weren't inspected. They had to come out for plumbing at least three times and I had to pay $75 every time they came out. One time it was waived. They had to come out for the well as well. They had to do that twice. Every time they came out, they were pointing a finger at each other but they were very kind. The plumbers were kind of confused with all the piping that was done to this house. They couldn't recognize some of the piping. Some of them could not take the filters off that was supposed to be taken off. They didn't have the right equipment. That was why somebody else had to come out.

A contractor came out for my heater. There's a blower motor that exhausts the gases from the natural gas burning off and it went bad. They had it fixed within a week because they had to order the parts. Other than that, it was quick and I was surprised.

The blower on the AC wasn't blowing anymore and the person AHS first sent out kept messing it up and getting mad at me. The tech even texted me that I had no business giving him a low rating because he had bent over backward to try and get this thing fixed. But he just kept reordering the same motor that didn't work. I don't think AHS vets their people as well as they could be.

I had leaks in a copper pipe and under the tub. AHS sent me the name of the contractor and the contact number by email and said that I’d be receiving a call from them. They called me and they did a good job. They replaced a piece of copper pipe and tightened another piece for the leak. I have another claim that I'm waiting for American Home Shield to call me back for. The person who came to fix my HVAC system was also supposed to repair some holes in my ductwork. They said that AHS doesn't cover that and that they don't fix ductwork. And they left. I checked my contract and ductwork is covered. I had to call AHS three times and they tried to call the contractor as well. They won't reply to American Home Shield.

The water leaked at the water heater. My wife sent an email to American Home Shield and then the contractor came out and changed out the hose bib on the water heater tank.

The AC stopped working. Apparently, there was a broken coil, so it was leaking into the closet and underneath on the roofing where it is. That was what AHS followed up and pursued back as it hadn't been addressed a couple of months. Different companies came through and the last company that they arranged to come didn't fix the coil. It was broken down and there was nothing the company could do, but they fixed the heater because the heater had also gone to pieces on the same unit. Now that it's winter and the heater was out, I asked to go ahead and fix that, and the guy did. Now my wife wants to turn it off at night. It's too warm and she's not used to it anymore.

My dishwasher top sprinkler broke. The people who came through American Home Shield fixed that. My refrigerator stopped dispensing ice and water. AHS had to replace my refrigerator. I upgraded, but I did not have to pay out-of-pocket for them to replace my refrigerator. They were gonna do a value-for-value. Having the warranty is a very good benefit. It's better than calling somebody to try to repair things.

The toilet was clogged. I unclogged it, but it kept clogging over and over. And the tech said this type of toilet does that. I told him that we changed the toilet. And I got this especially so it won’t be clogged. But he didn't do anything. He just said, “Nothing I can do.” He came twice. And the second time, I told him to do the sink. He said, “I did it for you. But really, nothing is clogged.”

The porch lights and the outlets along two walls stopped working. It was a holiday so I didn't hear from the contractor until Monday but they came out the same day and was able to fix it. My experience with American Home Shield has been great and I like the idea of having that protection on my home. So, if something breaks or something goes wrong, they're there to assist. I strongly recommend AHS and I recommended them to some of my friends and people at work.

There were three issues that I reported at the same time on December 22nd to American Home Shield. One of them was the electric and they were able to schedule the electric person. Some of our outlets didn't work but the contractor helped us understand which switches control which outlet. The service was very good. Another one was for the garage door opener and that was resolved satisfactorily. They were able to schedule the garage person within two days. I also had a leak under one sink and we had an issue with the water pressure being too high coming into the house. But the biggest concern for me was the hot water heater because the temperature in California that whole time has been in the 40 at night and in the morning and I had no hot water. And AHS didn't schedule the plumbing person until January 4th. So, that was two weeks.

The website is pretty good but sometimes, it isn't obvious what to select -- what's closest to the issue that I have. Also, I can't see what I submitted last. One time, it said that my claim was completed and it wasn't. I went back and updated it to say that these weren't complete but I couldn't see that claim when I went back in. I could see that they had approved one of the three issues but not the other. That was confusing and I ended up having to call the appliance people. But they said I have to call American Home Shield. It was a little bit challenging. There was a lot of extra work but I like having the warranty service.

The other home warranty company who also came highly recommended like American Home Shield was cheap but the rep called me in the middle of a busy day. I asked him to shoot me an email with the offering so I could respond back that way but he never did. I called American Home Shield, and they were good about what they said. I asked the lady the same thing, to shoot me an email, and she did so I ended up going with American Home Shield. I just had my first service call with them around the holidays. I had some issues with my garbage disposal. I called the Thursday before Christmas Eve and a tech came out the next Wednesday. I wish they let me know, with it being the holiday, it might be delayed. But American Shield was good as far as helping me out and getting the plumbers out. The plumbers were good too.

We had a previous home warranty company and it was evident that they were just selecting the cheapest. So I started looking around, found American Home Shield. And the fact that they have a history of being the oldest home warranty company, and they're still operating on the same basis, means that there has to be a lot of happy customers. Having the reputation and the history, evidently, they're doing things right.

I’m having good experience with American Home Shield. I got a claim for my washer and dryer. There was something burning when you try to use the washer. On the dryer, when you’re drying the clothes, you'd see all the drywall in the house get wet. The guy came in. The hose behind the dryer was off. So, he had to put them together and clean it up. The dryer was fixed. As for the washer, he said he cannot fix it. They said they’re gonna replace it, but I haven’t received it yet.

My toilet was unstopped but the wax ring wasn’t there so the water was seeping from the bottom of the toilet. It needed to be reset and the contractor took care of it. The repair guy knew exactly what needed to be done. When he got ready to leave, I looked over to make sure he resolved it. I hate that you have to wait up to 48 hours for the service although for this incident, the contractor came out a little sooner than I would have expected. But if you have a plumbing issue, you would rather go outside of American Home Shield than to have to wait. I would still recommend them. I've never had any shoddy service from them. It's just the wait.

The service for the last claim was pretty good. The company that was hired by American Home Shield fixed the washer and it was quick. They looked like they knew what they were doing. They got it resolved that day, then they came back the following day to finish the problem.

I filed a claim when my refrigerator went out and it was pretty simple to navigate through setting it up online. Then, they sent somebody out right away. The guy from Jay Appliance Repair came and he was fast. He fixed the refrigerator and I haven’t had any issues.

The clothes dryer was not heating. I called American Home Shield and a contractor contacted me within the day. They came and had the parts. It took them half an hour to do the repair.

You get good service with American Home Shield. They follow up. Recently, there was something going on with the lighter that it wouldn't click over to turn the heating unit on and off. It was very simple to make the claim and someone contacted me within 48 hours. A contractor came and it didn't take long at all for them to diagnose the problem. They cleared it off and had it taken care of in about 15 minutes. The guys were exceptionally pleasant and I felt good with them coming in.

So far, whatever has gone wrong has been covered by American Home Shield. Their claim process is efficient. American Home Shield works well with me so I'm pleased with it. I'd rather save my money and pay monthly than to have to pay for a lot of repairs as they come up. When my thermostat was not operating correctly, a tech came out the same day that I did the claim. He found out that the problem was wiring in the thermostat and was able to reconnect it.

The appliance stopped working and when the technician looked at it, it was something going on with the wiring harness on it. When he tried to order that, he couldn’t get it to work. Then, the part that they needed was no longer in stock. But it’s fine now. I got a replacement. American Home Shield is a good investment. They were fast and friendly, and the service was top-notch.

The furnace wasn't working. The techs checked it and diagnosed the issue as it was defrosting. They made some adjustments and said that if it happens again to give them a call. They said they would be able to further check it. Everything has gone well so far. The claim process is straightforward. AHS lets you know what's covered and what's not. If it's covered, they take care of it. So, I like it. Get a home warranty similar to AHS.

We had our air conditioner serviced and a contractor got out the following day so we were pretty happy. However, we had a service call on our refrigerator and it took nine days to get it fixed. We lost all of the food in the refrigerator.