American Home Shield Reviews

I had a plumbing issue and the plumber said there was a paper buildup. He put some type of rod through my cleanout system. He said the reason why it keeps building up is because the foundation in my driveway is starting to cave in so it could be a pipe issue. But he said he could put a camera down there to see what it was. With American Home Shield, I like that if something happens, it's not out of pocket. All I have to do is pay the $75 for their contractor to come out. Also, their contractors are friendly. I've never had a bad experience with them.

I had American Home Shield in New Mexico for almost three years. I just moved to Oregon about three months ago and I closed on my house about a month ago. The new owner bought me a year of American Home Shield. I did that in New Mexico too for the people who purchased my house. In New Mexico, I liked the timeliness of finding people for me and their friendliness and knowledge. Up here in Oregon, it's difficult because I'm in a rural area.

With American Home Shield, I can just put in a claim, then somebody will come out and fix that. I don't have to search around for anybody, and regardless of what it is, I can plan for the $75. When the air that was coming out of my AC was not cold, they had someone come out the next day. One thing though, they've had someone out and fixed it four times, which is a lot of $75. It's an older system, but if there could be something permanently fixed with it, that'd be lovely. Apart from that, I recommend AHS to everybody else.

I had an electrical problem. The tech that came was good. He resolved it. I've had AHS for a few years now and it's great 'cause whenever something breaks, I go online and get somebody out here to fix it.

AHS is very good to have. Just by paying one amount, I get everything fixed. Something went wrong with the electric oven. Hornet Appliance Service fixed something from the panel and everything's working fine now. It was a very simple and fast thing to fix when their tech came out. The tech also checked my washer and then he ordered a part. It was very helpful because I didn't wait that long either. He did a very good job.

We used AHS for one house call for a furnace checkup. There's an intermittent problem and it's hard to tell if the solution was made. The guy came out here and he said that the filter might just have been dirty. He gave us a little more value out of the call and replaced a few components that he thought could be causing the issue. But the issue remains and I haven't taken the time to call him back yet though I assume that if I called him back, he'd still be under contract with AHS.

I had two contractors that came to my home and said they needed to unclog a plumbing situation from the roof. And I questioned that. It’s resolved. The last plumbing company was the third one, and they did a remarkable job. I thank American Home Shield for following up. Just the contractors that they sent, sometimes I don't know if they’re just trying to get over it. Because if I don't question their type of work, I will get screwed.

When our kitchen faucet was leaking at the base and was causing a big puddle, a plumber got in contact with me super quick and fixed it.

AHS has been great, so far. We had the locks guy come out. He was great. Then the AC guy came out and fixed everything. He was great and on time, too.

American Home Shield is so far, so good. Everything went great with my dishwasher claim. They sent Brooks Appliance to investigate the dishwasher, and they ended up replacing the motherboard. They did everything right and I have not had issues since the last visit.

I was selling my home and the homeowner wanted to make sure that there weren't any issues and everything's up and running with the unit. Steinmetz HVAC came out and did the check-up. It was a good service. American Home Shield is reliable. There's been a couple of times where their supplier base hasn't been the best, but they've made note of it, and they sent someone else out instead of that same company, so they're doing a good job of that.

American Home Shield is prompt whenever I request service and I don't have to wait very long. Their customer service is also easy to deal with. I did a claim when my washer wasn't completing all the cycles. A repairman came out in two days and he was very professional. He did a great job and he was able to fix my washer on the same day. It worked out really well. I would recommend American Home Shield because when you need it, it's a valuable service. You don't have to have the full out-of-pocket on an expensive repair. For my washer repair, it would have been way more than the $75 deductible, so the warranty was worth it.

Our unit wasn't working right. It took a few visits to get it repaired, but we had a good experience with that. The overall claims process with American Home Shield is good. We've had it for a long time and at first, it took a long time for us to receive visits from repair companies. But now, it seems like the process has improved and we're getting better and more efficient service. Also, we've had our dishwasher replaced, not completely, but there was about $500 on that. We've had quite a bit of heating and air assistance, too.

The AC wouldn't turn on. There was a bad transformer. So, that had to be replaced. And the techs also realized that the unit on the inside wasn't getting enough power because of something from the outside that was also bad. So, they had to fix both of those. The vendors and two different techs were both awesome. That was a good, seamless process for me.

I had a leak under my kitchen sink and I didn't know where it was coming from. I set up a service request online and a tech came out within a few hours and fixed the problem within 15 minutes.

I called American Home Shield and the customer service was cool. I paid $75 to set up the service call and the contractor was out the next day. They had to replace a couple of parts on the furnace. The tech knew what he was doing and got it taken care of quickly.

In my recent claim, Heritage Air came out for my heater in my air conditioning. They had to order parts and then they fixed it. The experience was excellent.

The toilet was running. It was really easy submitting a claim with AHS for it. Within a couple of days, we got an appointment scheduled. The tech arrived fairly early in the appointment window as well. He was great. He walked me through what the issue was, showed me how to fix it in the future so that we didn't necessarily have to have a technician come out if we had the issue again. AHS is a huge benefit for us ‘cause we're first-time homebuyers and everything that breaks down is something new for us. So having this helps a tremendous amount, because it's almost like having our own home repair for certain things.

I have an issue with a heat pump of my house. AHS came in July 2021 and repaired it saying it has to be replaced. But there might be a delay due to covid. And they made a temporary fix. Now the heat pump went out. Time has come to replace. Obviously they come back saying it is not covered. Not surprised at all. How did they even repair it right without coverage? Lol. Yes, as far as it is a small repair, replacement of garbage disposal, or a leaking faucet. They will repair it. Anything above and beyond that, if it is a water heater replacement, air conditioner big repair or furnace replacement, they will find all different reasons to deny your coverage.

NWA Cooling called within an hour after I called American Home Shield. They tried to do everything they could to get our heat and air conditioner on the same level as it should be 73 or 74. However, we've got to call them back again this week 'cause it's still not doing that. But they were extremely professional and overly friendly. Even though my husband gave the guy that came out a really hard time, the guy took what my husband had to say. He was a gentleman and very gracious. I was really impressed. I appreciate the fact that I paid one set price with American Home Shield and no matter how many times the company comes back and forth, it's still that one price. Go with American Home Shield over any other ones. They've been wonderful to us and to my daughter-in-law. They even replaced a refrigerator for her.

My air conditioning went out and I had another insurance company that was supposedly covering that, but they were only covering parts. They said they could replace that and they'd sell me one for $5,000. I tried AHS and they were able to fix it. The only thing I had to pay for was 860 bucks for the refrigerant. Recently, I had a faucet leaking in the master bedroom and AHS also took care of that. It's good to have somebody to turn to when you get a problem. Home Shield seems to want to do that, although they charge 100 bucks per call. But I advise you to get them because you need some help. These things get expensive.

American Home Shield has been great and I love that I don't have to worry about big things going wrong. We have had to replace our water heater and our stovetop as well as our washing machine. We've had some big things over the years since we've had AHS so, it’s nice to have it. We had to pay for the hot water heater and whenever you're gonna replace a hot water heater in California, you have to pay a permitting fee and we might have upgraded. Same with the stovetop, we took a payout and then, we found another one because we wanted a specific model. We did the same with our washing machine. There was an amount and you could go to AHS’ website and look and see what was available and we could have replaced them but we wanted specific things.

American Home Shield has been great. Recently, my refrigerator had ice buildup inside of it and my water dispenser was not working. GE Appliances came out and so far, everything’s been pretty good.

My most recent claim to American Home Shield was for a clogged pipe, and someone contacted me and made an appointment only a few hours after I did the claim. The people who came were very professional, considerate and through.

American Home Shield is pretty good. If I got a problem, they come fix it. Most of the time, most of it is paid for. Recently, a guy came out, touched something on my thermostat and the furnace came on. He just said it was some type of delay with the thermostat. It wasn't the furnace. He was in and out in like a minute.

The air conditioner wasn't working and the contractor came out and fixed it. The issue is we have to go through American Home Shield, and we have to wait for them to do it instead of finding someone ourselves. So, if the person that we found doesn't go through AHS, then we can't use them. And depending on the process, that can be good or bad. But get the warranty. Get the electronics, the roof card and all that stuff with it. For the little it costs you up front, it can save you a lot later.

I called American Home Shield so that they can send somebody out to fix our heater. That seems to have gone really well. The tech was a really nice guy. He had to order a part then come back. He came on a Friday then returned the following Monday. It was during the holiday. So far, my heater has been good. I had to change my air filters to the furnace and it's been working pretty well since then.

The first three technicians that came out wouldn't even touch my Samsung refrigerator. But when I called after the second technician, I asked the customer service person to please make sure to send somebody that was certified or capable of working for my Samsung, because it's a waste of my time. But when the tech came out, he said he couldn't work on it. So, then I had to call back AHS again. At this point, it's very frustrating for me. But they sent the fourth technician and he worked on it. But it still didn't freeze. He came out again and put a new compressor in. He told me that after that, there was not much they could do. On the 30th day after he put a new compressor, I noticed that it wasn't freezing still. I called back on the 32nd day and by this time, the 30-day recall period had expired. It had only been two days after it had expired, but AHS said I had to do a new claim to have someone else come out.

I like that with AHS, I get stuff fixed when it needs to be fixed. They are also quick to get somebody here when there's an issue. Recently, there was water leaking down underneath the bottom slide-out in the refrigerator and I couldn't tell where it was coming from. It would make a sheet of ice underneath there and then you couldn't pull that door open. The tech had to come and I don't know what all he did, but he got that all fixed.

My washing machine button kept sticking and it took a long time to dry the clothes with the dryer. We called Home Shield on the phone, and they had someone come out fast and fixed my washing machine and dryer. Another company came out and looked at my oven and vent, and AHS is gonna buy me out. It’s taken awhile because of COVID. We had to stay in because five people came down with COVID, so we haven’t picked that oven yet. It took a while to get my refrigerator fixed also because we were in the middle of COVID and the company couldn’t get a part for my refrigerator. When the water wasn't going down on our plumbing, a plumber came out. I’ve recommended my friends to American Home Shield, and they went with them. My sister in Illinois did as well.

My oven stopped working and the first contractor that AHS had come out didn't follow up with the original problem. Because of that, I had to resubmit another request, which cost me another fee, which I wasn't too happy about. The second contractor, Sears, had to come out.

We've had issues for several weeks concerning the air conditioning system, specifically in the heating mode, and there have been multiple problems associated with the system. I contacted American Home Shield via the website and requested service, and fairly shortly thereafter, I got an email that said that the contractor had been assigned. As I was reading that, the contractor actually called and that was about as quick as I have ever gotten a response.

The service that was provided by Upland Pool Supply was very good. It was mostly through emails and the communication was very good. There was still a slight problem but they came back as soon as they had the part and fixed it, and haven't had any problems since. AHS seems to be reliable and most of the subcontractors they've sent out have been able to fix problems. I haven't had problems with some contractors except for one issue that I'm having problems with right now. I don't know what to do to fix it and that's with Plumbers, Inc. They still haven’t fixed the faucet in the tub. But there's really not much that AHS can do to fix it because Plumbers, Inc. is not getting back to them either.

We recently had a toilet leak. The plumber came out instantly and I was a little surprised. We also had a vendor that did a pre-check for our heater, which was amazing of them, for the wintertime, and that was free. Then we had another toilet leak and the vendor came out instantly that day too and fixed that. The price is good with American Home Shield and I have no issues with them so far. Always a good thing to have because you never know when something's going to break down.

My kitchen sink faucet came apart without warning. The top portion of the head came off and water was squirting. We called it in and the technician came out and assessed the situation. Generally speaking, his assessment of the faucet was it was quite old and that it wasn't mounting all the way down into its slot properly. He said he could try and take it all apart and put it back together again. But the chances were good that it still wouldn't mount properly.

The fan of the air/heat wasn't running anymore. The techs found the problem, went to the truck, got the part and fixed the problem. They were gone within 20 minutes of getting here. It works fine now. AHS is backup protection for big stuff that goes out in the house. Whenever we have an issue, we can just call, and they can send somebody out to fix it or whatever needs to be done. I've been pleased overall with the service that we have received.

An electrician came out for two faulty electrical outlets and did the repair in about an hour. He was very competent and professional.

I've had a decent experience with American Home Shield. Their website is very easy to navigate. We were not receiving power to our room. The tech was excellent.

Half the time the I've used American Home Shield, they’ve come through. A service provider they sent out wasn't as thorough as they could have been. It cost me a lot more money because American Home Shield didn’t cover the plumbing issue. It would have been covered but the people they sent out couldn't get to the issue. They didn't look any harder to find out what was going on. I had to call somebody and do it on my own to get the job done.

I had a bad thermostat. The techs got out the next day and put another one in. It's been fine ever since. With a home warranty, I have the insurance of knowing that if something goes wrong, AHS is there to help me out and I don't have to go rob a bank. They're always very polite and they're on top of my claim the very next day.

Over Thanksgiving holiday, my sink sprung a leak and I couldn't get a plumber until that Monday. But the lady that scheduled the appointment didn't tell me that. Other than that, when the techs came, they fixed it and I had no problem. Also, except for this last experience, I have always had people that AHS have sent who were very courteous, knowledgeable, and patient with me when I asked questions. All in all, AHS has been very good. And for a woman that doesn't have someone to help her and something goes wrong, I'll pay the $100 and let them come fix it. It's better than calling a plumber.

My recent claim was just frozen pipes. Everything went great. I’ve had a couple of times that I’ve used the warranty and the monthly price went up. But no one contacted me to tell me that it would. So, it would be good to have some better conversation with the people who purchased. Because some people may make a different decision. They need to know that as we utilize it, it is possible for our coverage to go up.

We got a house and a friend recommended American Home Shield for the home warranty so I signed up with them in December. When our heater broke and our water heater also wasn't working, we placed a service request. Contractors came and one was really good. The other one took a day to contact me. It was hard to contact them. It was for the heater issue and we were freezing in the house for a day. But in the end, their guy came and fixed it. For now, I'm happy that the heater is working.

Each and every experience I've had with American Home Shield has been a good one. I'm just skeptical of paying every month and then having to pay more. But let's see. I understand the business model that they have. It's up to me.

American Home Shield and Galvan Electric were super awesome. I signed up for American Home Shield, paid my 30-something dollars a month, and I haven't thought about them since. When the circuit breaker set fire and the whole board burned on the water heater, I filled something out on an app and it was done and easy. I found the problem 8:30 at night, made the file on my phone then they texted me within 15 minutes and scheduled for 7:00 a.m. Within 12 hours, I had the problem fixed and I have hot water again. I always hear stories that people would find a way out, but I didn't even get a call and AHS paid for it.

My dishwasher broke. It was really easy requesting for service from American Home Shield. The technician that was sent was easy to work with. He diagnosed the issue pretty quickly and got out of the way. He was only here for about 45 minutes. He didn't fix it, but he got the process started. It needed to be replaced, and we opted for the cash value. We got the cash from AHS and we went and bought a dishwasher. Outside of this specific incident, I got a new boiler system out of AHS, so that's pretty good.

I had about three claims with American Home Shield. One company that came out was Dawson and it was for the heating system inspection. There was nothing wrong. I was just trying to be proactive with winter hitting us pretty well. My other claims went smoothly as well. I'm satisfied with my home warranty service. Their price is good and the usability of their website makes life easy. I don't have to hassle trying to get something scheduled. I go on there and I get something on the books inside of 24 hours consistently. The home warranty is reliable and doesn’t price gouge me.

I used American Home Shield once and my issue was resolved. One of the wattages was out and I called AHS when I requested for service and paid my deductible. I was charged $105 and I thought that was an error. According to my contract, I'm supposed to pay only $100. But the contractor arrived on time and explained everything. They were great.

Customer support is a little difficult because a lot of it is offshore. The reps have American names but they're all from India. I prefer to deal with people that are in the United States and speak American English.

With AHS, we've always received timely response and service and our repairs have always been resolved. Recently, our icemaker was not dispensing cubed ice, it would only dispense crushed ice. Then, our dryer was not running properly. I submitted repair request online and the process was easy. Then, I received an email and a text about the contractor and when the tech came out, he was professional and courteous. On the icemaker for the refrigerator and freezer, he replaced the part that he thought was causing the problem because he figured if he did a temporary fix, it would really be a temporary one and he’d be back out. The ice maker is fully functioning now.

I needed a toilet and a faucet valve fixed in my bathroom. The claims process with American Home Shield was easy. The techs came in, did what they needed to do, and they left. The experience was smooth.

There was a stoppage in my kitchen sink. The technicians came quickly in a few days. On the first appointment, they showed but I wasn’t at home. I asked if I could have it around 2 o’clock, but they couldn’t. I was not at home at the time they arrived. So, I missed that. But they came the next Monday. Everything is working well now. American Home Shield has been great. There was one time that they deducted the $100 out twice, but they refunded it.

American Home Shield is very convenient and good to have. My experience with them was okay. I had a claim recently on my refrigerator, and the technician who came was pretty good and professional.

I've been happy with the service of AHS. I had a project earlier this month. My furnace went out. Unfortunately, they couldn't repair it so we had to have it replaced. It is working. It’s perfect, much better, especially with this weather. But I asked them for the details and then I don't think I've received that. That's the only thing that I'm waiting for. I was responsible for a certain portion that was not covered, which I paid for. But I also wanted to know exactly what AHS covered and the detail, to make sure we're in sync, and that everything was in alignment with whatever they agreed to the terms in that. I just wanted to double-check. So I called. The representative said she was going to send me an email, but I haven't seen that come through.

I have a home that's eight years old and the combination of carbon monoxide and smoke sensors started to chirp. I replaced the batteries in two of them and they wouldn't stop chirping. I researched it and found that the combination ones would basically wear out between seven and nine years. I called American Home Shield and a gentleman came out. He tested the sensors and they start firing away again. He made the determination that those two should be replaced in the home. He did it completely in 20 minutes.

We had two tickets. One was for the refrigerator, and the other was for the air conditioner. With the air conditioner ticket, American Home Shield was contracted with one AC repair company then they switched it up. They had another person come out, which had the same diagnosis of what the first person said. The second guy that came out was really friendly, and from what I heard, the new company is really good. My husband's brother was here, and he said, "Oh, yeah. When I was in the Atlanta area, that same company came to my house and they fixed me right up."

I called American Home Shield for the light switch that was cutting in and out. The contractor rescheduled several times because they weren't in our area. The work that they did was excellent but I would have liked quicker service. Also, American Home Shield does not get back to you on pending work orders. I put three work orders in and of those three the appliance portion did not get rectified. I still have a trash compactor and a stovetop that have problems. Nobody has reached out to me and it's been a long time. American Home Shield assigned a worker, the worker came out and took notes saying he needed to get parts then just disappeared. Calling American Home Shield is difficult too. Every once in a while, you would call the number and the number would go to advertisements.

We had to replace our garbage disposal. A tech came right away and he did a really nice job. Since then, things have been working good. All in all, everything's great with AHS. You never know when something breaks down and the warranty saves you a lot of money.

I am enjoying AHS. They have been great. Winter rolled around and I needed the heater fixed and the chimney fixed. All those things were very helpful to be done through American Home Shield. When the furnace took a nosedive or started blowing black smoke, they were right on it. The guy who came out did a really good job. They came a couple of times to fix it. But it would have cost me thousands of dollars for sure. So it was great. With my recent claim, everybody was very professional, kind and informative. It happened very quickly, too. I'm glad I got AHS. It's been a lifesaver to us.

I put in a work order and selected my washing machine. But when they came out, it wasn't showing that they had the washing machine. So they didn't repair it. They wanted me to pay an additional $100 to get my washing machine repaired. AHS is terrible. They gave me $120 to find someone to do the job, unfortunately, when I called the individual that was charging the $100, they said that they weren’t gonna do it anymore at that price, there are now specific times. So, I had to have somebody else who did a somewhat decent job to look at it, make sure it was clean also. But then on the other side, they repaired my dishwasher, refrigerator, my microwave and replaced all four of the six fans in my house.

Recently, the AC wasn’t cooling, and the technicians were there immediately. It was a switch. Everything is working okay now. The only issue I have is that my deductible is $100 and I have a friend that has the same insurance, but she’s only paying 75, so I don't know why it's so high. Nonetheless, I will recommend American Home Shield. It's always good to have it. Better to be safe than sorry.

I recommend American Home Shield to some. I always tell them if they have a problem and they don't know anything about it, they can call American Home Shield. I'm experienced of it and I like it. The issue with my dryer that was bumping and knocking was addressed correctly.

One of the porch lights was out. We checked the fixture and it looked like it was a wiring. We submitted the claim online and American Home Shield's website was easy to use. We were then given the name of the company that would come out and they reached out to me to schedule something. Then, I met the tech at the house and the service was good. He wasn't able to fix it but he told me what the problem was. We had CFL bulbs in there, but those fixtures were made for regular bulbs and so over time one of them got damaged and the other one is starting to be damaged, too. The tech said that if we changed the bulb, we might be able to save it and we replaced one.

I had to wait a week to get somebody out. I had no ice and I'm right at Christmastime and New Year's. The tech put in an ice maker in a couple of weeks ago and it still didn't make ice. The contractor was like, “Well, would be another week, week or two, if we can come back out and put another icemaker in. It's probably bad.” And I'm like, “I'm not waiting that long.”

American Home Shield has been helpful to us. They helped us replace our air conditioning unit and water heater. But since they had to bring the water heater up to current code, it ended up costing me $800, but at least it's up to code and we're still covered. For our microwave, they sent a guy out but he didn't know what to do about it. The light doesn't work and only one function works. He guy said, "You gotta have a plug connected to it." Reading the instructions, you don't have to have a plug connected to it. I'm gonna have to get American Home Shield back out on that. When our oven went out, they were able to find another oven. However, we had a stainless steel front on it, and they refused to replace the oven with the stainless steel, so we ended up having to pay an extra $500.

Everything is so expensive to get it replaced that I've had some issues with the house. So it has really paid dividends for us for the policy. But it's the third vendor that is coming out to look at the issue. And they're all over the place what the problem is. It has been going on since November 17th and I don't have a dishwasher in the kitchen. It just wouldn't work. Wouldn't shut off. It didn't seem to do a cycle correctly. The first person showed up and said it was the main board. And from there, it has been confusion. This third vendor said it's the board. We're still waiting.

I had a really pleasant experience when I contacted AHS by phone to submit a claim. It took three days before someone came out to our home.

We had a backed up sewer line and the techs took care of it the next day after I made a claim with AHS. Their website was easy to use and about 20 minutes after I hit the submit button, I got a phone call. When the techs showed up, they were able to get access to the backyard, explained what they were going to do, and got the sewer line going and flowing again. Their service met my expectations. But they didn't clean up the mess and I didn't ask them to clean up the sewage built up because that was our responsibility. So we went ahead and cleaned it.

My dryer wasn't drying my clothes. And it had like a squeak sound that would happen during the cycle. I called American Home Shield and the contractor came out to fix it. We went through a little mix-up there in the beginning. This was one that AHS was supposed to do for me pro bono because there were problems earlier in the year. So, they gave me a free call. They said they would have to send it up to management for approval and they would get back with me. Three weeks passed and I called them back again to find out what was the holdup. They said, "Oh, okay. We got someone." And I told them I wanted someone with the rating of 4.0 or better. At first, the lady was really nice. She gave me one person. I looked him up. I said, "No. They have a 2.7 rating. I don't want them." So they found someone that had a 4.5 rating. That is the company that came and they did an excellent job.

American Home Shield's great. I like it. They've always come out and fixed whatever I needed. If it needed replacing, they would let us know the status of when the part was coming in, when they would be back. I don't mind the monthly payment. I know my family's comfortable and my house is protected. However, there was one company that came out to fix the heat pump outside and they did not know what they were doing. They came in here twice. Finally, American Home Shield said, "We're gonna go with somebody else."

We started off rocky, but American Home Shield pulled through. Recently, our dryer did not heat properly. The tech did a good job. Everything is working fine. I saved a ton of money on the labor fees.

When I started using American Home Shield, my first request was a little shaky. That was because I was going through a representative. But other than that, the contractors have been fine. My heater wasn't working and there was a switch that was broken. The whole unit has an emergency type shut down. The tech fixed it. AHS works as it's supposed to.

I like American Home Shield, but I'm disappointed with some of their vendors, like Above Par Heating and Air Conditioning. That's a joke. Our heat wasn't working, so I called in a claim and they came out. They did something and our heater worked for two days then it stopped working over the weekend. I had to wait till Monday to do a recall, when there was somebody in the office, because you can't do it on the automated thing. You'd have to pay another $100.

I made a service call when my icemaker stopped working and the tech fixed it. I told him when I called that I smelled a little gas in my oven. So he checked it and he said that my igniter was going and that was where the gas was coming from. He asked me if the stove works and I said it works good. Then he said, “Well, don't do anything to it. I'm going to order the part. I'll call you back. But there's a difficulty. The company will call.” The company called and said they no longer make that type and model, and for me to go out and find one. So that was what I did. Now I’m waiting for my oven to come in and somebody to put it in. I'm waiting for the check to pay for it.

I had turned on the thermostat, and it was working for a little bit, and then it just turned off. I did a claim to American Home Shield and within 24 hours, I had a call from the techs. They came out the next day. They told me that it was a fuse. They said that they were going to replace the fuse. We didn't need to use fuses anymore. So, they replaced the box to the breaker. Everything's working fine since then. The techs were good and professional.

I have a request out with AHS and I'm having a hard time connecting with the vendor. They replaced my dishwasher and the first people that brought it out were really good. But the wood floor was in the way and I had to take that up, so those people just left the dishwasher. In the meantime, AHS assigned my claim to a different company and I had to call these people about half a dozen times before I ever heard back from them. And yesterday, the guy finally said they'd get back to me by the end of the day today. But I never heard from him and now, I've left another message. Other than that, AHS was pretty quick in processing my request for the service and the first vendor was also very responsive. They've called me back several times and told me that I could get AHS to just supplement the order because they didn't put, "To install the dishwasher." They just put, "To drop it off."

My washing machine was glitchy something and for a period of maybe 10 days, when you turned it on to a cycle, it would go straight to agitate while it was trying to fill. Then all of a sudden, it would start working right. But it worked right for a month and it did it again. I called AHS to have it repaired and it so happened that the bake element of my oven went out as well. AHS had me do a video of what was going on with both of my appliances and they had me screenshot the model numbers.

The plastic cracked on the freezer drawer and I reached out to American Home Shield by phone. Within 30 minutes, I had the contractor calling me. It was cool that within two days we had an appointment and they didn't even have to come out. The tech did a virtual. I showed him a video of the issue and he took pictures remotely of my fridge's serial number. He said he would order the part. A week later, it was installed. The tech brought it out and replaced it. He was there probably for 30 minutes and was done. He cleaned up and left no mess.

I had an outside light in the back and an electrical outlet that weren't working. When the tech came out, he said the issue was with the other outlet over the sink that had a reset button. Then for the outside light, there were some loose wires inside the outlet that he fixed. Everything has been good since the repair. All in all, AHS has taken care of some issues and it’s one of the better companies.

The tech from Sears was a very pleasant gentleman. He fixed the dishwasher. He had the part in his truck. He replaced it and he cleaned up after himself. He asked me for a towel because if there was going to be any leaking of water on the floor. He was very courteous with that.

I like that AHS is timely. When I call them, they get right on it real quick and it’s very reasonable. They just take care of it and they take care of the people. I had a toilet that was leaking. Everything worked out really well. It was like an overflow thing, coming back through the pipe. The A-1 company is good. They worked on my house before over the years.

A pipe busted under my sink and the plumber came out the next day. I've only used American Home Shield one time and they were Johnny-on-the-spot.

A couple of years ago, the timeliness of AHS was not that great. The people who came told me what was wrong with the air conditioning system in the basement. But they didn't have the parts and they just dropped my claim. So we had to get somebody else to come. The techs worked on it and they had the power capacitor. And then the air conditioning work.

I'd recommend American Home Shield. The contractors that they send have always been very professional and competent. If you go online and file your claim, it's great. But on the phone, it's a longer wait. Recently, the dryer quit drying. It would tumble, but it wouldn't heat. The technician fixed it that day he came.

I'm really dissatisfied with American Home Shield. It's been months now where they charged the $75 service fee to come to repair something. And they came back and said “This isn't something that would not be covered under your warranty so you have to do this outside of American Home Shield. It’s uncovered.” So I'm paying a $75 service fee but they're not doing the service. They said they were going to refund the $75 but I've yet to receive the refund and that was months ago. I had a call on something else with them and I said, “Hey, I was still waiting for the $75 refund that AHS said they were doing.” And the reps said, “Oh, we’ll escalate it,” and still, nothing happened.

I had a leaky faucet and doing a claim for it to AHS was pretty quick and easy. It's been resolved all the way. Having the warranty gives me peace of mind more than anything.

A tech came and assessed our refrigerator that went out. He was very professional. He's been out several times and there have been no problems at all.

I get conflicting information whenever I call from one representative to another. It's inconsistent on the same topic. I'm given conflicting stories about what will be covered and what is not covered, how this will be handled, and how that will be handled. And we're still out of pocket not only the monthly, but for other expenses that should have been covered under our plan. When I quoted verbatim who I spoke to, time and date of when I spoke to that person, and I told them what was said to me, all of a sudden they would say, "Well, that's untrue and that's not a covered service."

I shattered my glass-top stove. I submitted a claim online and the techs came out after three weeks. Now, I'm waiting for a replacement. I also had a plumbing claim and that went very fine.

It's hit or miss with American Home Shield. Sometimes, the contractors are good, and sometimes, they're not. If something doesn't go perfectly, customer service is hard to deal with and not very helpful. I had a claim recently and that was good. Last year, we had an issue where our air conditioning fan was running all the time. Someone came out and we paid the fee. He said the unit was not supposed to do that. We told him it was not supposed to run 24 hours a day and he said that was what it was supposed to be. He left and we had to call another person on our own and pay. He came, discovered the issue and fixed it. When I called American Home Shield, they told me that even though I had another contractor come out, they wouldn't return my fee or anything that we had paid.

American Home Shield sent service people out and repaired the problem that I was having. The commode wasn’t flushing and I had water continuously running. I could flush the stool after they left and the water stopped running. Everything still working well. I would like to continue my service with American Home Shield. The only thing is I went from paying $100 to $145. I don’t understand why that went up.

Now, they seem to be working great. The claims process with AHS was great. AHS is nice to have. I've already told several of my friends about American Home Shield beause they went with different companies and they weren't happy with them.

I had a claim for my garbage disposal and techs came on time for the service. Home Shield charged me a $100 service fee and everything was good. The only thing was the service techs also charged me $190 for the garbage disposal, which when I checked on Amazon was only $125. I thought they were not gonna charge for labor. I'm gonna call Home Shield and tell them what happened.

I've been in this house going on four years. I signed up with American Home Shield shortly after I purchased the home. Prior to that, we're also using American Home Shield in our home that we had in Spring, Texas. And I had great results with them as well. Based on the issue that I was having with the ac, the contractor had to order a part for it. That took several days. And once the component was available, the contractor came out and serviced it again. Took care of the issue. The tech was very professional. I've been very satisfied with American Home Shield. I have advocated it to several friends and some family members in the past.

We bought our house and the prior owner paid for American Home Shield. But it's really hard to get out of. We had a dishwasher that broke and they came and literally threw parts at it for a year. They wouldn't replace it. Then it finally completely broke after they threw $2,000 of parts on it, which would have bought two dishwashers.

My shower wasn't working. AHS was quick. They got the contractor out the next day. The tech got it fixed. It was pretty easy to request service. The only thing I didn't love was that they had assigned me the contractor at noon one day and I didn't hear back from him during business hours. So, I left him a message on my way home, giving him my personal number, and making sure I have the office number. And then, when I hadn't heard from anybody at noon the following day, I called American Home Shield again and the contractor called me within 30 minutes.

The sink's pipes started leaking. I went online. It was 48 hours, the contractor came out and fixed it. Another claim was a plumbing issue as well, and the same company came. However, I don't know why my deductible is much higher than my friends who referred me. Because they're doing a $50 deductible and mine is $100. And it appears like I'm paying more than them too. But having American Home Shield is a benefit because I don’t have to worry about looking for somebody to come and share my deductible.

The water heater stopped producing any hot water to even take a bath. I did the online claim with AHS and then two days later, the plumbing company called and scheduled. It worked for me to schedule an appointment. Two days later, they came and fixed the problem. So far, so good. The techs were good. The claim process with AHS was easy.

American Home Shield has been doing good, except for the one from the City Plumbing. They didn’t fix the faucet right and it’s still leaking, and the handle is not working well. They put the washer but the handle still stayed wobbly and it started leaking again. The contractor is coming on January 6 to fix the faucet. They will replace the whole thing, not just the part of it. They will have it resolved by then. Having AHS helps us. Somebody who knows how to do it can come in and get that work done.

The heat wasn't coming on. We had somebody not through American Home Shield come out. We think that they unplugged it ‘cause they were trying to charge us $1,000. So then we went through AHS. The techs came in and said that it just needed to be plugged in, like somebody unplugged it. The techs were quick to respond. They got back to me within the hour of submitting the claim. They were good.

The service of AHS has been good. Recently, my furnace ignition went out on Thanksgiving. The claim process was a little frustrating because of the holiday period. But there wasn't a whole lot anyone can do about that. The tech was great. He was able to fix it while he was here.

At first, American Home Shield was really helpful. Then, I had a problem with them replacing the pool heater. I was really disappointed with that. The guy who looked at it used a wrong excuse for it not working. When I talked to my pool guy, he said what the tech said wasn't true. So, I asked for a second opinion and AHS sent another guy who was even worse. But other than that, everything has been good. I had backed up sinks in the kitchen a couple of times. For a while, it was really hard to get an appointment but it was busy timing.

Every time I call AHS, they are very courteous, they reply quickly, and they arrange the service efficiently. Recently, the faucet was leaking water, so they arranged for a plumber to come out. He came on time, fixed that, and now it’s running okay. But I had a very bad experience about a year ago for the air conditioner. The vendor told me I had to change the entire unit and that American Home Shield did not covered it. So I had my own air condition people come who just changed the thermostat and it's working fine until now. Other than that, I had reps come for my microwave oven and the appliance vendor was pretty good.

I had trouble with my furnace and my heating system needed to be serviced. I did a claim and they were very prompt. You automatically get a text within a couple minutes after sending in a request saying that they've assigned it to a contractor. They have exceeded my expectations.

I was really considering not renewing but the salesperson kept offering me a better deal so I finally decided to go ahead and I'm glad I did it. This year, it turned out that my furnace, the fan motor, things were hooked up backwards because of the electrical situation. So, it wasn't functioning correctly. The tech replaced the motor. There were also two times when I had the heating and the air conditioning gone over. The techs said it was fine which was kinda nice. But my thermostat was an old mercury one and the tech put in a new digital one. Who knows how much those two would have cost so I got a good deal.

AHS is the best thing. If you don't have anybody to repair fixtures in your house, it's a good warranty to have. 75% of the time I get satisfactory work from them. I had a couple of vendors that were horrible. I also had a claim in 2017 that took me three months to get resolved. But once it was resolved, I got reimbursed for the appliance I had to buy. Most of the recent vendors have been really good, too. My recent claim went great. There was a leak in my shower. The water wouldn't turn off. The techs came out in a day.

AHS does what they say they're gonna do and so far, the service has been decent, except for the COVID issues where everything was difficult. It'd be nice not to be on hold for as long as you usually are, if people get out here quicker, and if I could get replacement things quicker. Also, I wasn't too happy with Clear Flow, a contractor, because they're an hour away. But when I mentioned that, AHS gave me Steinberg who was right in town. I don't know why they didn't give me Steinberg in the beginning. Other than that, the contractors they've sent out have been pretty decent.

I had a recent claim with AHS for the refrigerator. The schedule was really fast. They ordered the part and it took some time. But the service was really good. It's a very good idea to have AHS. Whenever you have a problem, there's somebody there to take care of it. I'm really happy with them.

I'm happy with American Home Shield's service. Some service guys came out once because the heater was not working. They replaced some sort of electronic components. It worked for about a week. It went off again. They came out earlier this week again, fiddled with some stuff and it seems to be working again. So, there's been two visits in the last two to three weeks. In my situation, my parents live in the house, but I own the house. So, they called the number and explained to them what happened. Because all of my information is on the account, I received some email saying, "This person will come out on this date." According to my parents, the service guys showed up when they said they would. They solved the issue. So, they've done a good job.

My toilet was draining very slowly and backing up. No matter how many times I plunged it, it would work but then it would stop working. So it was totally unusable. The contractor came in and they were very pleasant and accommodating. The tech said he needed to snake it and then he looked in the back of the tank. He was a very nice guy. But he couldn’t even snake my toilet until he got ahold of American Home Shield and got it approved first. It took him over a half hour to get it approved by American Home Shield. For anything they do, they have to get it approved first. American Home Shield should be conscious of the contractor's time also. I really felt bad for them and I actually apologized for American Home Shield for not being more accommodating to them when all they needed was a yay or nay on snaking a toilet.

A tech originally came out in February of 2021 because there was a leak in the upstairs master bedroom. There was water on the carpet outside of the tub and it looked like there was water in the living room ceiling. The tech checked and said it was not the Jacuzzi jets leaking. He was very informed, knowledgeable, and professional. He didn't determine where the leak was coming from because he said his area of expertise was the Jacuzzi jets.

I've had two claims I've had to file to American Home Shield since we moved into this house. One claim went really well. This latest claim went kind of haywire, but it seems like it's getting better. For the furnace claim, it was fast and easy. I had somebody out the next day. For the dishwasher, it seems like a lot worse. There was three-week appointment time to get somebody to come out. Then they changed it to another company. I had to make 10 phone calls to finally get that one figured out. It’s resolved as far as getting an appointment schedule with the contractor, but nobody’s been out yet. Overall, the list of contractors AHS works with on certain appliances needs to improve.

I've been with American Home Shield a while now, but the monthly price has steadily gone up and it's close to almost $90 now. One other issue is whenever I call, they must outsource to India and you get these people on the phone and the communication is not the best. Sometimes it's very frustrating as a customer when something's broken, trying to explain it to these people. Other than that, the tech who recently came out was wonderful. That guy had been to my house before and he was really good and he fixed me right up. But I tend to have the same companies come sometimes where I didn't like the people that AHS sent. I told them not to send them again and they didn't.

There was a leak in my system, and it flooded my floor in my kitchen. Climate Masters came out after I did a claim to American Home Shield, and it was just a little clogged drain piece on the furnace. The guy was on it. From start to finish, it probably took him 25 minutes. He was pretty quick. So far, so good.

My AC wasn't working. I did an online claim. The contractor sent me a text message telling me that they received the claim through American Home Shield and they were gonna come over to my house. They were gonna contact me to set up a date that I will be available. They called me and we scheduled a date and time. When they came to check out the AC, they said that the fan motor wasn't working. I was very satisfied. They were very professional, courteous and knowledgeable. They got to where the problem was and they fixed it.

My furnace ran out. It wouldn’t light. It was blowing cold air. The contractor was very good. I was very happy with them. I actually had to call them out three times. What happened was I came down one morning and it was 68 degrees in the house and the furnace wasn't running. No heat was coming out. I turned off the power to everything, flipped the switch and the breakers, and then flipped them all back on. Eventually, it lit back up and started warming up the house. So by the time the technician came out, it was working. He checked everything and everything checked fine because it was running. So he said there was no problem, but if there was any other problem again, we could give them a callback.

When I logged on AHS, I found out that my service repair was given to Infinity Home Solutions, then I looked up the reviews for them which were beyond bad. So, I called AHS before Infinity even contacted me to ask if I could have anybody else come instead of them because whatever I read on the internet, all sorts of reviews were really bad. But AHS said no. They have given my contract to Infinity, so I had to stick with them.

American Home Shield's service has been pretty great. I had a microwave that just went out. I was a little upset it took a little while to get the microwave in, but somebody came and installed it. It didn't cost me anything. The technicians who came to check it were really quick. So, as soon as I set it up, they came the next day, took apart the microwave, looked at it and they were like, "Hey, this is gonna cost more than to just get a new microwave. So, just gonna call it down," and they were out. Then, once I ordered the microwave, it took like a week for them to get it. But once they got here, it took the other guys 30 minutes to put the microwave in. They're super professional and I like it. Having the warranty is a peace of mind. If I didn't have them, I would have had to pay 300 and some dollars to get a new microwave.

AHS's coverage is pretty thorough. But, I wish the people answering the phone were more competent. Right now, it's hit and miss. Sometimes, I get a representative who is knowledgeable and able to handle the call. Oftentimes, they tend not to understand what's going on and it can be a bit irritating. Initially, we had a plumbing issue with one of the faucets. The contractor was a disaster. They took apart a faucet in one of the bathrooms and they couldn’t put it back together. Also, they wanted to charge us out of pocket for $380 just to put a stopper for the water to be turned back on. So, that was not a very satisfying experience. But other than that, it was good. Last year, we had a couple of appliance claims that were handled well. We also had the tune-up service that also went through American Home Shield. That went okay.

I put a claim in for the dryer door. The contractor replaced the part and it was working. But I'm a very busy person, and I probably wash once a month. When I used the dryer again, it was doing the same thing. You dry it for 20 minutes, then it shuts off. You gotta wait for it to cool down before you get started again. By the time I found time, I called American Home Shield and asked could I have somebody. The second guy came out and said, "You don't need to be having this dryer plugged in. I need to fix this part. This could cause a hazard. It could cause a fire.” They unplugged it and replaced the part.

I had a leak in my faucet on my tub. I did a claim to American Home Shield online. Their site was very user-friendly. It didn't take me very long to put it in at all. Then, shortly before the actual person came out to do the repair, I received his name, personal number and location. American Home Shield sent me a tracker once he notified me that he was on the way, and I could see where he was. I would highly recommend others to get AHS.

My most recent plumbing claim with AHS was a hot water heater. American Home Shield paid for the new hot water heater, ‘cause the plumber came out and identified it as being defective. It was 10 years old and had to be replaced. American Home Shield and a plumber determined that it was time to replace it and that was great. Then the plumber decided that, because of the existing piping that was there, they needed to charge me $700 to rerun some of the lines because it wasn't up to code. The unit that they brought out was 15 inches shorter than the other one. They were charging me because they had to replace 10 inches of line. I felt that was unnecessary. I'm not really a good person to go fight with vendors, so I just let it go. But that was something that really upset me.

My house is 16 years old and my appliances are slowly going bad. I bought my American Home Shield warranty when I got divorced so I would have somebody to call for repairs. Now I've got a broken dishwasher and a broken washing machine and I don't have any signs of getting those fixed for a couple of weeks. American Home Shield can't get the parts or won't get them for probably 18 days. I had no way to wash my dishes.

Generally, I've been pleased with American Home Shield. But the local vendors that we have to use could be a little bit more responsive. We tried to schedule the tune-up a month or two ago and the vendor came out just last week.

Our dishwasher broke down and the contractor replaced some parts but it’s still not working. So we've rescheduled it for this Friday. We already paid our maintenance fee of $125. So, I'm not anticipating that American Home Shield is going to charge us again. If they do, I will request a refund on that. The dishwasher is something you use daily. So, it’s not a decent timing for somebody to show up to fix it. Initially, it took more than a week and the second time we called, it took longer than a week. This is our second time using AHS and the first time was good. We had an external refrigerator that we’re using that’s in the garage and the contractor was able to bring the part and fix that quickly. It was not a big deal for us because we have another fridge and we didn’t have the need for that. But as far as the dishwasher is concerned, we only have one.

Our stove wouldn't heat. We called American Home Shield and they issued a work order for HK Appliance Repair. They never called. I called them several times and I texted them, and I got no response. And so I called back to American Home Shield and told them. That was when Sears came out. We also cancelled a washing machine claim because it started working again. But for that claim, I got the same thing, this HK Appliance, and I called and texted but never got a response.

Recently, the heat pump was icing up. The tech did a reasonable job on that. He put more Freon in and that was fine. The recent claim was okay but the one for the boiler was a disaster. AHS is just calling companies that don't work on boilers and don't know what to do. I had to have them come out over and over again. I had a lady, Crystal, who was an escalation specialist. She would call from a blocked number and give me no way to get back in touch with her. Eventually, I hired my own company to come and fix the problem because they were a specialist in boilers. I told Crystal I was calling somebody and she said they would cover it. Then, they didn't and they wouldn't take my phone calls.

AHS has been great. We used them to provide some plumbing fixes for us and it went great. They were very helpful. The plumbers were very nice, efficient and did a great job. But we had an issue where the plumbing company did not get part of the instructions, for whatever reason. So, I had to call back American Home Shield and that time, I spent seven minutes on hold.

The ice maker in our refrigerator went sour. The techs had to put the part on order. It took 10 days and the tech came back and fixed it. For the most part, AHS does okay. We have put a number of claims in and I don't have any major issues. In a perfect world, I could make phone calls and the techs would fix my issue on the phone or be here in 10 minutes. But we don't live in a perfect world so sometimes it's a while before I get service. I had a plugged drain and I called AHS. The contractor said, "We'll see you a week from Tuesday." So, I canceled the order and I unplugged it myself.

AHS needs more competent companies to go out to people's homes and get it right the first time. The vendors need to repair things right the first time and not have to keep coming back. I’m waiting on the heating company to get back out here and I'm also waiting on the plumbing company to get back out here. The heating company that came out didn't complete the job. We realized that when they turned the heat on, one of our air conditioning units was running and that's not supposed to happen. So they need to see what's going on with the AC, why our unit outside comes on when the heat is on.

My toilet was backed up. There was some kind of stoppage down there that I was trying to figure out. The situation happened on Christmas and the next day was Sunday. So, the plumber came on Tuesday, which was understandable. They checked the plumbing and the ejector pump, and they suggested I get the septic field flushed out. I got it done on Thursday before New Year's, and then I wasn't home that Thursday. I didn't get home until Friday, which was New Year's Eve. On New Year's Eve, I had a couple people over, and after the toilets got flushed a few times, they backed up again. So, the plumber came back out yesterday and he ran a rooter line like an 80-foot snake into a pipe that was in the basement. Periodically, he would have to push that thing to make it go. When he used the whole 80 feet, he was like, "Maybe this took care of it, maybe it didn't."

I've heard a lot of people complain about home warranty services and about how terrible they are. But every time I've had experience with American Home Shield, it's always been positive. If I take all the money I pay on my monthly premium altogether, I may be behind. Just like one time, I had a circuit board gone in my air conditioning unit, and it was $800 would amount to 35 bucks. The parts that were on my refrigerator amount to $75. It’s just a nice thing to know about when/if something comes up, I'm not gonna have a big sticker shock right then. I also had an air conditioning pressure one time. I had to really contest and it took me to work on it. There’s been a few times I haven't agreed with them, but most part, I've been very happy with them.

A refrigerator failed on Christmas eve. I had a service technician come and he diagnosed what the issue was. He let AHS know and told me that it was probably going to be a full replacement. AHS sent me an email with my options which were for them to either purchase a refrigerator for me or I could get credit at Lowe's for the value that they gave me which was very good. Or they would send me a check after I purchase the new fridge and send in the receipt. So I opted for the eCard for Lowe’s and I ordered it. It was great.

I've been with American Home Shield for 20 years and I like that they have vendors to do a repair. I don't have to find one. It's just that the vendors and technicians that have been sent out to me are mediocre. I had a plumber come out and then they did some repairs. But I still had some issues after they left. I had to call another plumber on my own to come and fix it. I didn't want to deal with the same company coming out. Sometimes it should be a covered item, and whoever comes out tries to figure out how not to cover it or collect the $75 and move on. So, you take your chances on what day it is and how the guy that comes out feels. Because I'm a very busy guy, I don't want to deal with it. But if I just take that $1,000 and put it in a bank account, I just draw down on it, I'll have something left.

It was very pleasant with the repairman who came for my washer that wasn't working. He was very respectful and took care of the issue fairly quickly. My washing machine had to be replaced.

We had water leaking from the heater and air conditioning unit inside the house. A rubber plastic tube that was supposed to go to the drain had cracked. The tech from Budget AC, Heating & Plumbing resolved it. He had the part in his van and fixed it fairly quick. The unit has not leaked since. But there was one contractor that AHS had recommended for the hot water heater who didn't want to put on a mask and it was earlier on the pandemic. I have an immunocompromised daughter and it's important for us that we protect her in every way. I told AHS I never want that company and to not ever send them to this house. It was a letdown and it was frustrating. But other than that experience, everything else has been good.

When I flushed the toilet, the water would come up into the bathtub and come out all over the floor. The tech did a great job. He was friendly and efficient. It only took him a little while to get it fixed. So I was happy with him. So far, American Home Shield has been great. I’ve used it a couple of times and I’m satisfied with it.

American Home Shield is a good service to have for when something breaks. The washing machine was not draining, which was the same issue all the time. The contractor changed a part. Everything is functioning well.

I had a boiler that needed to be repaired. That was a lot of work. AHS only ended up giving me 1290 and the boiler was $1800 not to mention the labor. I thought they would have fixed it. Recently, the tech fixed my garbage disposal. He was very professional and got the problem resolved that day.

My dishwasher was a few years old and one day, my wife turned it on to wash dishes and the soap dispenser didn't open. She thought maybe it just got stuck and tried it again. Then the dishwasher filled with water but it didn't wash the dishes. We decided to give the service of American Home Shield a try and I was very pleased with everything I've gotten from them. The guy that came out was amazing. His name was Hubert and at first, I was worried about getting the runaround. But he'd been with AHS for 20 years and he explained the whole procedure to me. Then he explained to me about the dishwasher, what was wrong with it, and told me what we could do about getting it fixed. He also explained to me the replacement policy from American Home Shield and I told him to do whatever he had to do.

The dryer stopped working. The drum wasn't spinning so the tech repaired that. He was friendly and professional. He did the job in a timely fashion. AHS's process was quick, easy and efficient.

I had a leaking faucet and prior to that, I had a dishwasher that was not draining, so I have had two claims within the last 30 days, and I had to pay two service fees. When I called to speak with customer service, I didn't know that there was an option to ask for someone in the United States and I should have done that. Long story short, I spoke to someone who was very confrontational and argumentative. I said that I made a claim within 30 days so I should not have to pay a second service fee, and if like that, I should be refunded partial, if not all of it, because I wasn't having any sink problems before I had the dishwasher problem.

AHS always took care of my problems in a timely manner. But they got technical terms that when you claim a part of the furnace, it’s considered maintenance. But that's not true. When you claim a flame sensor, that means that that sensor was in there from last year, and it got dull. It didn’t need to be cleaned. They have to go in and shine it up so it can make contact, so that the flame would stay on. So when the tech said he cleaned the flame sensor, they charged me for the whole visit. But now, it’s cold again. I need to get my money refunded to me because it's freezing in my house this morning.

We had a problem with the refrigerator. AHS sent a guy from GE and he fixed it. He was really good and very easy to work with. He knew what he was doing. And I was happy. Having AHS is is like having factory warranties on your things, so I'm happy with it.

It was leaking really bad underneath of my sink. I documented it through the American Home Shield website through my account. The website is cool. I like it. It's easy to navigate through. The contractor called me and asked what the issue was and they asked if I could just take a picture of it so that they could be prepared and make sure they had everything they needed before they arrived. They were great. They even bought extra stoppers to go to the sink. I do not have any more leaks now. If they hadn't stopped the leak, it would have rotted out the flooring in the cabinet under my sink. So, by them coming out and responding as quick as they did, that saved me a lot of money in the long run. I would recommend AHS and I already have.

There was a leak in the showerhead and American Home Shield’s website worked well. The contractor called me and told me when they were going to be here, and the shower is working fine now. I've had good luck with AHS and I've been satisfied with everybody that's come out.

I had my microwave done here last month. The tech came in and fixed it. He had everything he needed and he didn’t have to order any parts. So far, after submitting a claim with AHS, the longest I've had to wait to get a service was a day where I had to call back because the contractor hadn't contacted me. But other than that one incident, they've been pretty on time and reasonable. They also cover a lot and you get results. But you have to watch the price of the contract every year. Mine has been going up ever since I got it but I just keep them because the service is good.

I'm satisfied with American Home Shield and they’ve been nice to work with. We've used them two times, and both times have been excellent. Recently, the ice maker wasn’t turning on and off properly and a tech was here a week ago. He was an efficient worker. He came in and fixed that unit and the other unit. We had another problem with the fan in the microwave. Unfortunately, we have the same problem again, even though the tech replaced the unit. It overflowed yesterday.

Our microwave stopped working. It ended up being an electrical issue. The tech got here the next day after I submitted the claim. He was great. AHS has been affordable and easy to use. We've used them several times and it's been pretty smooth with each claim. Overall, we have saved money. If we have something big go out, it would be a huge blessing to have AHS in place. I’ve been impressed with the technicians that have been contracted with American Home Shield. We've been happy.

We had a plumbing issue. The guy came over to my house and I told him to check my bathtub upstairs. He did that and said that there was a spout leaking and he replaced it. He also switched the cartridge and he replaced that part as well.