American Home Shield Reviews

We had a leak in one of our pipes in our basement. While it wasn’t too bad, I did a claim to American Home Shield. Their claim submission process was pretty easy.

Initially, our claim for our refrigerator was scheduled for this week. But I reached out to the guy and he came earlier. So it was really very good service. I would highly recommend the company that serviced me. AHS provides excellent service too.

The techs did an initial assessment of an issue that I had with my dishwasher and determined that it was unrepairable. Today, they're bringing out a new one. American Home Shield has done a great job. I've been very happy with their service whenever I have to take advantage of it. I have recommended it to others.

The gentleman came at the time that I was told and he was very professional. Unfortunately, he couldn't help me. It was not American Home Shield’s fault that the guy couldn’t do it. It’s in the contract that they couldn’t. So it was just one of those things.

Home Shield was very informative when I made my first claim to them so I was happy. They answered all my questions and they got me someone right away. The young man that worked on my sump pump seemed to be very knowledgeable but he missed something that was part of what was wrong with it. Instead of getting to replace a part, he's wired it. He said he will put it like this for right now because the water will drain from under the house, which it is doing. But it's not a permanent fix. I'm hoping he would come back and fix it. If not then I would have to call again, which bothers me because he wrote on the report that he completed the job when he hasn't. The man told me he is going to come back to do the fix but I don't think he is. I'm concerned about it.

We had very good service. Now, I'm waiting as the contractor is supposed to get back to me to let me know when the part is gonna come in for my stove. They were at my house on Thursday. Hopefully, I'll hear from them today.

When I call American Home Shield, my issues are addressed. This is the first time that I will have them do some follow-up work. The repair guy fixed one part on my plumbing claim and on one, I needed a new faucet. He told me he can order it and that I can also choose one that I like and he'll put it in. So, that's probably what I'll do. Northeast Florida Contractors was very good but one other group that I had that I got from American Home Shield wanted to tear down the wall. I wasn't crazy about that so I waited a while and I called again. This guy went in there and I told him what the problem was. He looked at both areas. He opened it up and fixed it. He said that I shouldn't have any more leaks there. The service with AHS is beneficial and good. It's like having someone you can call.

Our AC was frozen and American Home Shield was really easy to use. I didn't have to find a contractor. They just found one for me and sent them my way. The techs were good and very professional, too.

The claims process with American Home Shield worked good. It was quick and efficient. We had a water leak at the toilet and a tech was scheduled within 24 hours. He fixed it.

We had a water heater that went out. It was leaking. We had a little bit of trouble trying to get in contact with the plumbing company. The plumber and American Home Shield weren’t in sync on how long it was gonna take to get things moving as far as getting the materials together. The plumber thought it was gonna be a next-couple-of-days thing, but it ended up being a week and a half type of deal. Other than that timeline issue, everything else was in place and the actual work went well. Communication went pretty good and the app was pretty straightforward.

I had some backups and stoppages. The claim went really well and the plumber was out that same day. He had to snake the drains and check my septic. He recommended that we have our septic pumps cleared. He was very professional, informative, and patient. I can get annoying but he was very understanding and he answered all my questions.

We called the American Home Shield and the claim process went smoothly. They contacted the Kelley Brothers and we got a call from them. We set up a time for the service and they showed up on time. They were very knowledgeable, professional, and pretty quick. They knew what the problem was and fixed it. Everything went well.

The door on the refrigerator broke. It needed some things done to it and the tech fixed everything. He did a good job. He's had to work on my dishwasher and washer before and did a good job on them too.

When I first placed the problem with the plumbing, the rep was telling me that if there was a problem with an appliance, it would be replaced with the same model. I don't think that that would be possible as a lot of these appliances that are in my house are like 20 to 30 years old. Those models don't exist. I asked, “Wouldn't you give a similar kind of coverage to what was there rather than trying to find the same model?” That was kind of confusing.

The refrigerator side wasn't working properly and everything was spoiling. Also, on the door of the freezer side, the water doesn't come out, it's broken. It had to be replaced. I called GE and they said that they would be sending somebody out to fix it and they gave me a date. Then, they canceled it because they knew they didn't have the part for the door. It really aggravated me. I told them that they had to fix the refrigerator side because my food was spoiling. They got somebody that same day to do that. He was fantastic, nice, and did a good job. Now we're waiting for the freezer door side to get here, but it hasn't come. I was always pleased and impressed with American Home Shield.

Realty Rekey was great across the boards. They were professional, wore masks, did everything, great at questions, did some extra lock stuff for me that wasn't covered, and it was great and it was cheap. It's extremely easy submitting a claim to American Home Shield. You just click what you want, and then you get a call from the person that does it. American Home Shield is good. Go ahead and do it.

I had an outlet behind my couch that's connected to a switch, and if we plugged anything in, it would blow a fuse. I went online and I submitted the claim on American Home Shield's website. I love the website. I've been using their company for a few years now. They tell me that they'll contact me within 24 hours. I recommend them all the time.

The techs came fast after my initial call and they did their job very efficiently. Everything worked out very well. I have had a good experience so far with AHS. Every time I needed the service, it was good.

We had a guy come out and look at the air conditioning. We got one room that was not getting much airflow. It's at the end of the run. We checked everything else, and everything else was fine with it. Doing the claim to American Home Shield was easy.

I smelled smoke and the air conditioning wasn't running. American Home Shield told me that the contractor would be out. They were punctual and efficient. They came in and found where the wires. The ac overheated and there was no fuse. They corrected it and that was it. I've had AHS for years. And before the air conditioning, they sent contractors out for my washer, dryer and the refrigerator freezer. The only problem with the freezer was the availability of the compressor. And before that, I had two calls on a microwave. We have always been satisfied with them. They're good and fast. It's worth the money. Air conditioning can run a lot of money to replace.

The heater wasn't turning on. Jason went up there and he fixed it. I like the convenience of this warranty. I have people that are bonded, licensed, and reputable. I've been pleased.

AHS will help you with whatever issues you'll be having for your appliances. My first claim was for the refrigerator that stopped working. I called for a technician to come out. There was some delay in getting them out because of COVID. A couple of times, I questioned the American Home Shield people and they were able to assign some tech. He came a couple of times and after that, he mentioned that we needed to replace the refrigerator and refrigerator has been replaced. For my second claim, AHS sent a tech and he diagnosed the water damage in the vent. He said that needed to be replaced. Within the week, we scheduled another appointment and within the three weeks, I got a part over that particular company. The next week, the tech came and installed as he promised. Yesterday, I submitted one claim regarding my dishwasher. AHS assigned a contractor but yesterday evening, the dishwasher started working so I canceled my service request.

American Home Shield picks good people. They must be going through some type of vetting process 'cause they always seem to come out and do a professional job and always act courteously and professionally. Only thing is whenever I have to call in to American Home Shield to make a request, it's very rarely somebody that knows about plumbing, electrical or anything like that. Nonetheless, they still end up getting me taken care of.

AHS has helped us tremendously. There was a leak that Ken Tyler Plumbing detected and fixed. Also, when the icemaker on the bottom of the refrigerator wasn't working, the tech fixed that wonderfully. But there's another issue with the refrigerator and I've called the number but the tech didn't answer.

My water heater was leaking. In a day or two, I got a response from a technician. They came out immediately, surveyed, and gave a diagnosis. Not soon after, American Home Shield contacted me to discussed their diagnosis and what my plan covered. The technicians kept me informed every step of the way from the diagnosis, to the ordering of the parts, to the length of time it would take to get the parts in, and then the length of time in which they would come to do the work. I really didn't know how AHS's process goes but they walked me through it every step of the way. So, I'm very pleased with them.

Our dryer broke in May 2020. They were quick to send out technicians for repair but when it came to replacement, we are still waiting. It’s March 2021. We did get an email 2 weeks ago confirming a replacement has been ordered, but we still haven’t received response from customer service—though we have emailed them twice since receiving confirmation of the order.

I had American Residential Warranty for two years and I changed over to American Home Shield in March because of ConsumerAffairs. I went online on my phone, and they asked me a certain amount of questions. I answered them and they said they would suggest the best warranty for me. I already had American Residential Warranty, but American Home Shield also came out first, so I chose them. I didn't get the runaround once I made the call to American Home Shield. Even though I was disappointed a bit, it was not the same thing. Once I called American Home Shield and I told them I needed my garage door remote changed, they said that would be a separate charge. I didn't do it, but I understood.

Every technician that has come out to my house so far has been professional. Recently, my upstairs HVAC was not heating and because it's cold out, it was just throwing around whatever the room temperature air was. By the time the repair man came out though, it seemed like the issue corrected itself. He didn't fix anything. He cleaned out a filter in the HVAC unit and he just double checked to make sure everything looked good with the system. He didn't see anything wrong, and the heat just started working.

I had American Home Shield for a good many years. Last year, I was so disgusted, because last year was our pandemic, and my refrigerator went out. And they sent the crappiest company of all. I've dealt with that company before years ago. And I said, “You're sending me this person?” I had somebody come before that because my refrigerator went out, we were in a pandemic, I lost all my food. We couldn't even find any food so I didn't want to lose any more than I had to. If I had an opportunity to buy some meat, I needed somewhere to keep it.

American Home Shield is one of the better investments I've made. I was kinda leery about it. I did the pros and cons thing to figure out if it was worth it and it is. I've had to replace my home furnace system and American Home Shield assisted me with that. Also, the contractor, A-Advanced Home Services, gave me my options, told me what was going on, and laid it out nice and concise. I really appreciated it. I've had nothing but a great experience.

American Home Shield got me in contact with somebody. He was very knowledgeable on what he was doing. His wife was helping him. She seemed to be a big help too. Everything went pretty well. I was glad he came out and got everything taken care of. We still have damage to the floor. I had to call the actual home insurance company to come out 'cause all my floors have to be replaced.

We didn't have any electricity in the two front rooms of our house. Come to find out it was a GFCI outlet on the outside of the house. It was connected with that. So, the electrician had to replace the GFCI outlet. He was great. He even told me what he was doing and explained to me why he was doing it. He had to check each one and how each outlet has two sections to check, a positive and negative. This experience was great. The first time I did a claim to American Home Shield, I was told I could get a maintenance on my air conditioner for $75 and they charged me $100. They were supposed to look into it and I haven't heard anything. So that experience was not great. As far as I'm concerned, I was overcharged $25.

The dishwasher was broken and the repair guy fixed it. The claims process with American Home Shield is usually fine and this time, it was good.

I had an icemaker put in through American Home Shield. I feel good about the installation because the techs came in and did what they needed to do, and they were gone. Everything was good. Overall, I like what AHS does. When you give them a call, it won’t be long for them to call you back with the information of the people that would come out to your home. They asked different questions like if I had been in touch with anybody with the virus. Everything that they do right now is good.

When I had American Home Shield in Washington State, I was thrilled. I told everyone to get them and everyone did. Then since I moved to Nevada about seven years ago before this time, I had called AHS twice. Both times, the service was bad. Them not paying for a lot of things was bad. I had some plumbing stuff done, and the guy left and he didn't really fix it. I have five kids. When I called to say, “Hey, it's still an issue,” I got a, “Well, it's past the time we can do anything about it.” I was like, “Whatever, life is too hard. I'm not dealing with this.”

I did a pre-season check-up and the technicians showed up on time. They did what they needed to do and told me that I need to replace my whole system. The thing is they still haven't filed their report, which is a little annoying. They were supposedly doing it this morning. I had other people look at my system and everybody agrees that it needs to be replaced.

The technician was professional, very knowledgeable and helpful. I like him and the whole experience from him coming out and taking care of our garage door. American Home Shield is a good insurance policy to have. It just makes it easier not to worry if something breaks down. So, I would recommend people to AHS.

American Home Shield has been very prompt with services. The tech was professional and everything went well.

I've done it both ways, online and over the phone, submitting a claim to Home Shield and I got a very prompt appointment. It was within a day if not the same day. I made claims for the garbage disposal and the dishwasher. Everybody came on time, was professional, and polite. I would recommend Home Shield to new buyers.

The dryer wouldn't heat. We called American Home Shield, and they originally referred Sears. But, apparently, Sears never got the work order. American Home Shield said they were coming on Thursday, and I called them on Wednesday just to confirm everything. They had never gotten the work order. So, I called American Home Shield back. They pulled that work order and then assigned Speedy Air. Speedy Air came out and fixed it within 15 minutes. The tech was very professional. He went out and got the part that was needed and installed it. Everything's working fine. Overall, the AHS contractors are very professional and very good at what they do. The claim process with AHS is fairly easy. It is a quick 100 bucks, which I think is a little expensive but they respond fairly quickly.

American Home Shield is affordable, and their process in trying to get repairs is easy and efficient. It was my first time submitting a claim. It was a Sunday. I knew businesses open on Monday. So, when I submitted my request, I was glad that I was able to submit it on Sunday. And then Monday, things went into action. The timing was good because I didn't have any hot water. The contractor was able to come out right away, assess the situation, and then make the install very quick as far as opening up their schedule.

Our AC wouldn't come on. We would turn the unit to AC and nothing. It wouldn't even click over. We submitted the claim and American Home Shield sent it to a local AC repair shop. The gentleman came, and it was our thermostat that was bad. He had the part in his truck and he got it taken care of very nicely. I've had American Home Shield for several years and I've had different things off and on. There was one experience where I kept getting dropped on and they were having issues with their phone service one day. But other than that, my experiences have been really good.

The tech did a good service and he was professional. AHS is very useful, effective and cost-saving.

When I first came to American Home Shield, when I first bought my house, they left me without water for 10 days. I was so upset. I said, “I just wasted my money. This is insane.” Also, some of their claims representatives are awesome but some of them don't have a clue. It’s because their English is not great. With the pool stuff, there was an electrical problem, and the rep was telling me that the electrician could handle it. I said, “No, I have an electrical problem in the house and a problem with the pool, and it's two different things.” She argued with me and said, “I will take care of it.” But then it took several times and tries before that got straightened out. But the techs of AHS have been awesome. If they had to come back, it was because they didn't have the part with them. They came, they looked at the problem, they ordered whatever and they came right back and put it in. I've been very pleased.

I had to reopen the ticket, but I reopened it Saturday because it was backed up again. He again came and ran that snake through. He told me when the issue happens again, I should request or have them run a camera down in there to see exactly what the issue is.

The techs who were here were very courteous. They called when they were gonna be late and asked if they could send somebody else. I couldn’t have asked for a better service. That was the smoothest claim I've had with American Home Shield. I’ve only had two, but that was the better of the two. I spoke to a representative for Home Shield and they put me in touch with Pro Service. Then I was able to contact Pro Service themselves and talked to them directly as to making an appointment.

I had an air conditioning tune-up and the tech found stuff that were wrong. He replaced the capacitor on one but he's got to order parts to fix the other one. He was very clean, laid down a blanket before he put his ladder down and wore these slippers. He was very respectful. So far, AHS has been good. A contractor also came out on a washing machine and AHS had to replace it because they couldn't find any parts.

Recently I had a leak in my ceiling, and when People's Plumbing looked at it, it was a pinhole in one of the pipes. They had to cut a hole and replace the pipe. Whatever mess they made, they cleaned up, so I was pleased with that. I found them to be very professional, and they explained everything to me exactly what the issue was, and how they were repairing it. This was the second time I had a pinhole repaired and I was quite satisfied with them. It's just sometimes, I don't like that the issue can't be addressed right away. I have to wait for the contractor, and sometimes, I have to call back. One time I even had to get a different contractor. It's a little frustrating sometimes. If it's an emergency, I would have to call electricians or plumbers right away. But fortunately, I haven't had that issue.

My oven wasn't working so I put in a claim and Antech Appliances came out. All we had to do was remove an oven liner at the bottom. The technician just took it out, ran it, turned on the oven and everything was working fine. Then he did a few tests to make sure that was it and that was it. He also told us, if we did want to have the liner, what we should have. It was really easy and convenient to use American Home Shield. I just went online, put in a few things, and then I had a call. Everything is all in one place, which I appreciate.

I booked everything online and the process works for me. It works for my husband too. When our AC wasn't cooling, the repair company fixed it. There was something additional wrong, so they had to come back and fix it before the ticket was closed. They did a good job.

I've done claims a lot for a few things, including the refrigerator and washing machine. When we had a leak, someone came out and observed the problem, but it entails a lot of different things. I have the home insurance picking up the way for everything else and I'm gonna call him back to give me an estimate on the plumbing. Other than that, the guy was great. He came in two days from when I called. With other contractors, they take a long time to come out sometimes. I've had to wait a few weeks for the contractors and I wish it was a little sooner to take care of the problem. Still, everything was wonderful and professional.

My washing machine wasn't spinning. In a week or so, a guy with Sears came out and he fixed it. The washing machine is louder now than it once was but it's working. We've been with American Home Shield for 15 years and we haven't made that many claims over that time period. Some have been good while some have been not so good.

We're moving here from Vermont and a friend of ours told us about the Home Shield policy and how they have all these coverages. They moved into a house and the very next week, their AC went out. Our friend said Home Shield has this thing down here for preventive maintenance and everything else. We never heard of that before so we just got Home Shield.

We didn't have heat one day and it was getting kind of cold. I have diabetes and I just got kind of cold that day and it was kind of cool outside. I guess the igniter quit on us. It wasn't kicking on. Our heating has been working all winter long and we shut it down because we had a couple of warm days. When we turned it back on, it wouldn't kick on. The tech who came was very polite, went straight and did the job, and was done in no time. He did everything he was supposed to. American Home Shield's service was excellent.

I had flickering lights and the electrician that came did a good job. He wasn't able to fix some of the things that we discussed because of preexisting conditions. He went through it and tightened all the breakers. He told me that's definitely been the lesson.

The tech of Heros came out for my claim. I had a leak but we didn't know where the leak was coming from. It was in a carport in the storage. So we went to the apartment above it and we looked under the sink. The tech said he could hear water so he cut into the wall under the sink upstairs. He said he could almost get to it but he couldn't quite get to it. I had to get access for them to get in there to repair it. I ended up getting somebody else go out there and I showed them the leak. They said the leak was coming from the storage closet. They cut into the ceiling in the storage closet and that was where the pipe was at. They exposed it all. I called Heros. The techs came back out and they repaired that. I'm happy and satisfied.

I had a garbage disposal issue and when I submitted a claim with AHS, I did it on the website and it was really easy. Then, the tech who came out was very friendly and very professional. It was a little smelly outside but it wasn't a big deal. He tracked in some water and wiped it up. Everything was in great condition and I got a better disposal than I had to begin with. I was very impressed. All in all, having AHS is cheaper than paying to have the work done piece by piece. With AHS, I'm just paying the one thing a year and the service fees. So, I'm real happy and I'll keep the warranty for a couple years here.

AHS is a good service. The contractors, for the most part, had been professional. It works pretty well. There had been times though where I've had problems getting in touch with the contractor. I had to call American Home Shield to get another contractor to come and do the work. But with my recent claim, it was satisfactory. The guy was on time and prompt.

The ice maker on the refrigerator was freezing up. The contractor that was sent was quick and in and out. They had to order parts and it was fixed. We've been happy with American Home Shield so far.

A guy named Rudy from Swift Plumbing Incorporated came out for a gas leak and he took care of the problem. He did a thorough check. He went underneath the crawlspace and checked the piping that leads up all the way across and out to where the meter is. He checked if there were any leaks and he couldn't find any. Then he went and checked the flex tubing. I had somebody else come out before that. He checked and everything looked fine underneath. But Rudy found it was on the stove and he showed me where it was at. He replaced the valve and that was it.

We have a home warranty on two homes, on a vacation home andon our primary residence. The vacation home is very easy. It's been a piece of cake. On our primary residence, we have higher-end appliances that people are not used to working on to. So it created a little bit of a hiccup at the outset that we ended up having to have three repair contractors come out to finally get it fixed. That was a little frustrating. But after we got through a rough patch, everything had been going quite well.

I have been dealing with this claim since September of ‘20. Initially, the claim was for an ice maker that stopped working. J Coppock International here in Columbia was contracted for the initial service call. They came out on three different occasions to diagnose the problem and order some parts that they suspected was the issue but the problem never got resolved.

The washer was making a really loud noise. The technician took the old part out and put the new part in. It took a couple of weeks for the part to come in. But that's understandable with what's going on. It was my first time using American Home Shield and it went very well.

I had a leak under the sink in the bathroom and it went well. The plumber from Water Control came in and did a great job. He solved the problem.

I’ve had good experiences with American Home Shield. My air conditioning wasn’t working and when I called them, I was told once I submitted the request that the contractor would reach out to me within 24 to 48 hours. And if I didn't hear from them, to reach out to them to schedule a time. The contractor was great but we had to work around the weather and it took two weeks. They couldn’t work on the air conditioning until the weather situated itself. Still, they were very responsive and informative. They did what they came and needed to do.

The bathroom fans shorted which in turn took out my light switch in the bedroom and also whatever was connected into that lights within my garage. They are all daisy-chained together. My wife called in a claim to American Home Shield. When the tech got there, I told him what happened. The service was decent and everything’s fine. Now I have light and basic needs were met. I recommend American Home Shield.

When I filed a claim, it was answered too quickly. Within a few hours, the vendor called me and set up an appointment within a couple of days. The tech was very pleasant. Half of the plugins were not working and he changed out the first plugin on the circuit and cut tips of the wires off. It was fixed. It was an extremely positive 5-star experience.

We had a garbage disposal that there seemed to be a light switch for but it was not functioning. Then there were some lights that were hanging over the kitchen area that if you plugged something in to an entirely different outlet in another part of the house, those lights would go off. We had a contractor come try to figure out what was going wrong with those two electrical issues. I did it through the AHS website and it was helpful enough for me to figure out exactly what I needed to do. It wasn't complicated. I've seen a lot worse. I was told I would get a call within a day or two to schedule the time which did happen. The contractor called the next day and set up an appointment for a time that worked for me. When the technician came out, he was super helpful. He not only fixed it really quickly but was also able to explain what had gone wrong and how he was able to fix it.

We had a refrigerator and the ice maker wasn't working. The tech checked it out, ordered the part, and called us when it came in. He replaced that part and now everything's working fine. We also had an issue with our microwave which ended up being a fuse. He checked to see what could have possibly blown the fuse but he couldn't find anything so he replaced it. I'm happy with my experience. AHS is a great product and I recommend them.

My dishwasher was not cleaning. It took a long time for a tech to come out. But when he did, he was wonderful and I loved him. He was very professional and he fixed the dishwasher in three minutes. His work was 100% quality-wise.

I've had American Home Shield for three years now and I've had some issues with them in the past. I had a claim for an air conditioner and it took them five days to get somebody out in the heat of summer, so that was a little bit of a headache. But this time was a lot faster than I experienced in the past. The spring on the garage door was broken and it would not open. The technician was able to do the repair the next day.

My air conditioner has been heating and cooling fine. It was just making a clunk noise when it was shut off and that didn't sound right. Two technicians showed up and I explained to them what was going on. They checked everything out and everything looked good on their meter. I was told that the issue was because of the type of compressor unit that was installed on the AC unit. Depending on where the impellers are when it shuts off, it would either make or won't make that noise. American Home Shield has been pretty responsive in getting things done. Everything has been good so far with them.

With American Home Shield, I have the security of knowing that all the expenses won't necessarily be on me, that I may have a little help with some repairs taken care of. One time, I smelled gas in my home. I had CenterPoint Energy take a look and the guy smelled the gas as well but was not able to detect where the gas leak was. He recommended that I have a plumber come out. I reached out to American Home Shield and I was appreciative of the promptness of getting someone out. Drain Go went through their whole process of trying to locate the gas leak and they were not able to locate it. They recommended that the meter we use returned and the gas be turned back on. They still didn't find where the gas leak was coming from and there were no repairs that were required, but I have not smelled any more gas.

We went online for our claim and it went well. The furnace kept blowing fuses, and they had to install a new thermostat then the fuses have been working fine ever since then. The tech was very professional and knowledgeable of the trade too. AHS, keep up the good work 'cause we're very satisfied.

I have two houses under American Home Shield and I've had good experience. A claim was recently put in for a garage door opener break. It would go down and come back up right away. I had a response very quickly when I did the claim and the tech, Brent, was very good. He got it fixed that day. I also had people come out work on a refrigerator. There were two different issues at two different times and that went well. It just seems to be the air conditioner vendor that they had that wasn't any good. The first people that came out didn't look for the root cause. They just threw refrigerant in it and that wasn't the issue. So they had to come out a second time and said they repaired it and put more coolant in it. That still had an issue so I called back American Home Shield and said, “You have to send a different company to come try to fix this air conditioner.” They gave me another one and from that point, the air conditioner has been working fine.

A pipe inside my bathroom wall broke and started leaking. American Home Shield sent a couple plumbers to repair it and they did. The pipe was inside my wall, inside the two sheet rocks. They had to cut a hole on the wall to get in there and remove that piece of pipe and put a new one in. But they're just plumbers and they don't repair the walls. There is another company that is supposed to come out and look at the wall and see if they can repair it. But it has been over a week and I don't have any confidence in them. They sent me an email saying that they were aware of the issue and they would get somebody out here. They do not want you calling and checking on them. The phone calls just delay them even more. They scheduled ad appointment but no one ever called and no one ever came. So, I'm going to cancel it to American Home Shield, and I'm going to call someone else to repair it.

Island Breeze did a really good job. They came in for the $75 annual checkup with the air conditioner. They did discover during that checkup that there was an issue with the zone board for the unit. They told me the procedure that I need to do. I had to add a repair to my request and they ordered the part and gave me a date they were coming back. They came back and fixed it, and it seems to be working fine since then. They seem to be very professional. I didn't have any issues with cleanliness. They left everything in order.

The dryer was screaming and the tech has been out here. He’s just waiting for the part that he needs to come in. I also had a service tech come out for a rekey service. That guy was awesome. He was helpful, knowledgeable, very professional and courteous.

At first, the contractor for my AC that stopped cooling was somebody based out of a different area. I called American Home Shield and requested someone locally who could get to me sooner than five days later. That was really easy. With the repair, I was able to stay at home and not worry about the AC not working. Use AHS.

I did a claim to American Home Shield for my refrigerator, and the service was exceptional. The technician was very professional, very knowledgeable and got the job done in record time. We've been with Home Shield for 11 years now. We had a few claims in the past and I've been very satisfied with the work that has been done.

A guy came out for a ceiling fan and I told him it was the light. He fixed the light but not the ceiling fan. He said he checked back with AHS and it wasn't covered. He told me that he didn't know what the brand was so it wasn't covered. But when I called the other day, a rep told me that it is covered. With some things, you have to really pay attention to what's covered before calling American Home Shield.

My stove went out and it couldn't be repaired. They said that the manufacturer is not making any right now and I asked the rep if she would call me whenever the factory made some. She said she can't and that I will take whatever they give me. They wanted to give me something that doesn't fit in my cabinet and wanted me to pay $400 to have somebody cut my cabinet out to put that stove. Also, they wanted to give me a white one and we got stainless stuff in our house. That's not right. I've been with Home Shield a long time and this is the first time I've been treated like this. My experience has been fine until this.

The guy who came out for the garbage disposal was very professional, very respectful and very knowledgeable, too. The disposal has been working very well since he came. Doing claims to American Home Shield is usually not a problem. I could do it online, I could do it over the phone, or I could talk to one of their associates. One problem is if you have an appliance and then it's very old, they keep putting a new part, so you never get it changed. But I guess that's the way home repair works.

The tech was on time and professional. He got right to work. He identified the problem immediately. A cable had come out of a pulley. I watched him do it. He seemed to know exactly what he was doing. The whole thing took about 30 minutes. Before he was done, he lubricated all of the moving parts and the hinges on the door. I was very satisfied. It was a good experience. When our year is up with AHS, we're gonna go ahead and do a continuing thing. I'm very happy with how it works.

The technician who came was able to provide answers to all of my questions and he kept me informed on what was happening, what he was doing and what needed to be done. It was a great experience because I did ask him difficult questions because I didn't know. The claim process with American Home Shield was very easy this time more so than ever before. Before, I was having to call the service provider, but this time, they call me. I missed the phone call, and a rep sent me a text message.

The heater wasn’t coming on. I did a claim for it online to American Home Shield. It was pretty quick. They sent me somebody to call, I called them, and they were excellent. It worked out really good. They were very professional, wore masks and explained to me what was going on. They had to order a part. It came in within a couple of days, and they were able to do something to get it to work, and it worked until we got the part. I would recommend AHS to anyone.

There is more than one way to submit a request with American Home Shield. You can submit it online and it can go pretty quickly. For a claim I had, the technicians who came did a good job. They diagnosed the problem quickly and worked to get it fixed. One thing that I really liked was that they communicated with me what the next steps were, how long it was gonna take, and what they were doing.

The service provided by the tech was good. First, he checked my thermostat. Then, he went and checked the furnace. He told me that I need to change my air filter and to update my system because it's an old system. Then, he went outside and checked the box outside. When he unscrewed it, a battery fuse was blown. He also told me that my insurance covers $10 of Freon and I paid. Then, he filled it up and replaced the battery. My AC works now. I haven't had any issues with the companies that have come out and checked. Everything's convenient within my time. They come out, check it, let me know what's wrong right then and there, if they are able to fix it, or if I have to call the actual company that I purchased it from to fix it.

I've always been impressed with AHS but I had an issue with submitting a claim online for my stove. It was like it never went through. The company that was coming out to do the job didn't get the confirmation to do it for some reason so it was delayed. When I had a problem with my heat and air system, I just called Home Shield personally and it was a lot better. Also, the tech knew exactly what he was looking for and gave good recommendations.

The last time we used AHS, our dryer was out and I made the appointment at 10 o'clock at night. Then, the tech was there at 8 o'clock the next morning. Fixing the dryer took longer than one day because he didn't have the part and it had to be shipped. But the very next morning, he was back here once we got the part in to fix it. But when we had a claim for the stove in our rental property, they gave me an 11:00 to 3:00 timeframe and the tech said he would get to us at around 5:00. The next one was scheduled two weeks out. I cancelled that, called in, and was able to schedule another appointment.

I had a broken handle in both my showers and the repairman provided great service. He showed up on time and he replaced the handle. Everything was quick and easy. I wasn't happy I had to pay out of pocket for the part though. I've also had someone before and it wasn't a good experience. I had a pipe that broke on my furnace and the company American Home Shield sent out never fixed the issue at all. They never came back out to finish too.

We had the yearly AC tune-up done. There was special. It was 75 bucks to have someone come out and do a tune-up. The technician did a quick job. I also had one other claim for a pipe leak and I was very satisfied.

I had two water heaters that were both old. One of them was leaking terribly and the other was making all kinds of noises. The contractor assessed that they did need replacing. The one making noises is 26 years old so it was probably due to be switched out. After they checked it, they told me what was needed. They had the products on hand and they would go ahead and do it that morning, and they did. They were gone before noon. They put tarps down over my tile and carpet and did not leave a mess. I appreciated that. Everything was positive about the experience.

We were dealing with a plumbing issue where the water would come on then it would stop. Something was blocking the water. I submitted the claim to American Home Shield. I selected plumbing and tried to describe in the comment section that water was stopping. Somebody called me and they were gonna send Greenway. But I told them that Greenway is no longer allowed on my property and that I don't want anything from them. I've had so many bad experiences doing different services and the last one took the cake. I asked American Home Shield to make the note again.

I had a bad leak under the sink and the plumber came out within three days to repair it as it was a very busy time for plumbers. It did fine. We have since replaced the sink. But we had to have a different plumber come out to put it up because replacing the sink wasn’t covered under American Home Shield. This warranty seems like a good deal in the beginning, but the prices went up the second year.

I love the service. When I call, I always have to go through the automated service but whenever I do speak with the reps, I'm very satisfied. They had to come out to do my unit forever last year and the year before last. They've never said, “Sorry, you're calling too much.” They ended up just changing it. Even if I've ever had something to say about a person that came out, they listened. They've been perfect. However, I haven't heard from them regarding my refrigerator. I called twice last week. The lady said, “They'll be calling you.” I called them again and she said, “They're going to replace a part. Someone should be calling you to tell you when it’s coming in.” It's almost been two weeks.

The contractor came in and told us that we had to upgrade the hot water heater because our stuff wasn’t up to code. They exchanged it for another one because it was still under warranty. So, they did a great job. Submitting a claim to American Home Shield was wonderful. It was over the phone and the person who did it was great. I talked to a few people saying they don't have a home warranty and I told them that they can always get a home warranty because it’s guaranteed that the company will come and fix it. All they gotta do is pay whatever they charge but a lot of people just don't wanna do it.

Technicians inspected my built-in oven and they were wonderful. They determined my oven was unrepairable so American Home Shield is giving me money for a new one. American Home Shield has been perfect so far. My experience with them has been very professional and pleasurable.

My stove range was messed up. When you turn the knob, it was clicking and it took some time in order for one of the burners to turn on. AHS told me that they would contact me within the next two to three business days. Then, the tech came out and I was very happy with him. He said that usually, that clicking should not happen and that we needed a new knob. Then, he checked everything and went over the whole process of how the range itself didn’t turn on at all. He also needed to change one of the burners and now, everything is perfect.

My dishwasher wasn't draining. The tech came once and thought he had fixed it. It didn't work again, and he came again. He was pretty sure he fixed it. So, we're waiting to see if it stays working this time or if he's gonna have to order a new pump. I've had multiple calls with American Home Shield. I had one experience where they charged me the $75. The guy got here and told me it wasn't a covered expense, and I had to pay him. I still had to pay the $75 to American Home Shield, and I wasn't very happy about that.

The service provided by the plumbers for my Hydro Tub was excellent.

I was asked to provide pictures of my door because it was a rekeying. But they didn't quite make their way to the guy who actually did the work. But, it didn't matter because we had a phone conversation before he got there and everything worked out great. Good quality work, easy to set up and schedule too.

When we submit claims, American Home Shield would notify that they contacted somebody. Within about 48 hours, we get a call from whoever is going to do the service. And the people have always been good. They have always fixed the problem, and everything has gone well. We had a hard time getting the part for my dishwasher. It was about three months to get the part in. The part just wasn't available. But with everything going on, AHS was having a hard time and I'm sure it came from China or someplace. It was beyond their control. But when the appliance place called me and said it was in, they were out here the next day installing the part. Other than the part taking so long, everything went good. AHS sent a contractor out for something else last week. So, I've had them out twice in a month - one for the dishwasher, and one for putting some new steels in my pool pump. Everything went great both times.

I put in a claim for 3 different things - a stove, a microwave and a refrigerator. All was included in one bill. But the first contractor was ridiculous. They wanted two weeks so I called American Home Shield back and they found somebody else that would come out within three days. The refrigerator problem has been resolved and the stove is in backorder. It has not come in yet. The only thing on the first claim is they wanted me to replace the air conditioning unit but I refused to do that. I ended up paying $100 for nothing because they did not want to do anything to repair the air conditioner, they just wanted to replace it and I could not pay out of the pocket for a central unit.

AHS has been good. I had work done on my dishwasher, fridge, washer and dryer and air conditioning. Recently, I called for a plumbing issue. The techs were here the next day and they repaired it.

The contractor looked at my garage door and told me it was discontinued. They didn't do much, very short and brief. They told me they'd let me know if they're going to be able to get a new one out there for me. I've called in, got put on hold, and I haven't heard back on what they're going to do to resolve it.

I got a notice from American Home Shield that I should get a checkup on my air conditioner. So I had the service guy come out and look at it. He said that the fan motor and the outside unit were cratering and that I should get that motor replaced. So I called again and set up another appointment, and had the man come. The same man, nice man, came and replaced the motor and it was really quick. He got out there, took it all apart, put the motor in, put it all back together, and it was good. I told him that I was glad that I had this check-up done because it wouldn't have been fun waiting four days for somebody to come and get my air conditioner going when it's 102 degrees in the summer.

I got a replacement of my water heater through American Home Shield. The technician came on site and determined that it was the pilot that was broken. They don't have the right part for it, so they had to replace the whole unit. The technician was professional and friendly.

My recent claim with American Home Shield was a check up on my AC. I always get the quality service and everything is checked out. And when the tech comes, they tell us in detail what they did and what they checked. They have been professional and very friendly. It has always been a good experience.

We had four different people come and look at our fridge and we were without a fridge for over a month. It seemed to be a real competition between American Home Shield and Whirlpool and no one was taking responsibility to pay for it, which was really frustrating. I had several long calls, sometimes up to an hour, with people from American Home Shield. Most of them are doing the best they could and they were helpful but they weren't really good at coming up with a solution. They were just kind of parroting company lines. Then, they sent Fuller's Appliance and the guy who came fixed the fridge in no time. It finally got done and I felt like someone kind of pushed through for us there.

My garage door wasn't closing. It was pretty easy submitting the claim to American Home Shield. The technician did a pretty good job and my garage door is working.

Everything has been great with American Home Shield. They're very responsive. The only issue I have is the vendors come from a further distance and can only come certain days of the week. But it's companies that sign up to these Home Shield warranty plans. Maybe in my neighborhood, they don't sign up for it. I wish AHS would use some places a little bit more local. Other than that, it's been perfect and AHS has been excellent. It is worth getting.

The tech got the unit going and put the fan belt that was gone in it but that was burnt out so he wound up coming back. It wasn’t on his schedule for that Friday because he didn't have the part on the van on the same day that he came. So, we had to wait an extra day for him to go back to the office, get the part and then come back to our residence. He didn't leave anything lying around or anything behind that he had to use on the outside. It was clean environment around. Submitting the claim to American Home Shield was a smooth process but in the future, if they take the work order, they should make sure that the technician has the equipment or whatever is needed at the time of service. They could make sure that it is notated in the work order so that will not cause another day delay.

Pamela's Plumbing came out and they worked on the commode. Water was leaking from underneath and they put wax over. But now, when I sit on it, I'm like in a rocking chair. They called and they said they're gonna come back and take care of it. We got a schedule set up for Monday. Pamela's Plumbing was great. I would tell others to get AHS but the monthly payments can come down a little because everybody else a little lower. It’s really aggravating. You’re paying 60 a month and you can pay somebody to come out here and do the job for cheaper. Also, I wish AHS would recommend their contractors to replace the parts with new ones. The contractors just fix the old part and that way, they have to come back over and over again. I had that problem with my air condition unit.

The plumber was timely. He worked fast and explained what he was doing. AHS is inexpensive and it has a good amount of coverage. Warranty claims are easy. I'm satisfied with it.

The microwave just stopped working. The guys that actually came were nice. But whoever was calling the shots was trying to go the cheapest way possible because they left, they came back, and supposedly, that was a fix, but it didn't work. They needed something else. It was a challenging situation. They took a long time to get through the process. In the end, they replaced the unit due to the extended period of time that we had to wait. AHS should have multiple contractors to work with. These guys are just overstretched. But everything is fine now. We're up and running.

We were having an issue with rust on the washer. American Home Shield was looking to see if they could replace a part so there was a delay. They were not able to do that so they replaced the washer altogether. The new one has been working great and is comparable to what we had. We submitted the claim in December and we got the new washer a week or two ago. We're patient so that timeframe was fine. We are not repair people so when things come up that we can't fix on our own, it's helpful that we can do a quick phone call to American Home Shield. The turnaround time is pretty good to get a technician out to take a look at whatever the issue is.

The process of submitting a claim with AHS seems to be okay. I just wish they could somehow get the automated system corrected where it doesn't cut me off after one thing. They're also trying to raise prices. They may be trying to raise them too fast because we're in the middle of a pandemic. I understand prices going up 3%, 5%, but they're trying to increase their prices at a much more rapid rate than even the highest inflation projection. But it's been a good experience with them overall. The techs that came out for our recent claim did a good job. They were really professional and very clean. They had to take care of some switches and everything's working fine.

I put in a claim to Home Shield that my furnace was having some kind of foul smell to it and Steinmetz HVAC came. When I told the tech what was going on with it, he said he knew what it was and he looked at it and put water in my P-trap. He explained to me that I needed to put water in that at least once a month or when changing my filter. He said if it persists, I need to call back and have a plumber go into the wall and see if something's busted or something. But the furnace has been performing good since he came out and I haven't had any smells. This is my very first experience with Home Shield and it was a very good experience. They're a great company and they stand by their word.

In the years I've had them, they've been fantastic and the people they send out are very professional. We’re very happy with them. We recently had a water leak and the technicians capped it. Then, PG&E had to come out and do the resetting and everything else. But the contractors that came out were great.

My air wasn't cooling right and it wasn't running good. First, I called and did preventative maintenance. When the company came out, they discovered that the condensation coils in both units were leaking and needed to be replaced. I went on the website and filed a claim to have it repaired. I had to pay upfront and I had questions about what was gonna be covered, if it was two systems, one system, and what was the difference. I researched on condensation coils and normally, it was ranged from 400 to $1,000, and it usually included a 5 to 12-year warranty. I tried to call AHS and they never answered the phone. I've always had to leave a voicemail and have them call back.

It was a good customer experience. The tech came in with his mask on and recognized what the issue was right away. AHS is a good service to have. The representatives are always willing to help.

We've been with American Home Shield for a long time and we've never had any problem when we submit a claim. They do what they say they're going to do and we've been proud of having an opportunity for them to warrant our house and for them to serve us. We had someone come out to assess the toilet, which wasn't getting enough flow of the war. When he came in, he had his mask on and he was very amenable. He broke everything down, he answered the questions that we needed to be answered, and then he showed us what we needed to get done. Then, he did his job and he left. I always tell other people they need a home warranty and I always share American Shield with everybody I know.

My icemaker was not making ice. I did a claim through American Home Shield's website. It’s simple to use. It said I should expect that within 24 to 48 hours, someone should be contacting me back. It did happen. My icemaker still ain’t working though. I called Apex when I found out the next day that it wasn't making ice. It took me forever to get somebody. I left a message. Nobody called back. I really don't need Apex to come back but I do want my icemaker fixed. I wouldn’t recommend Apex to others. It was poor service. Their communication was very poor. They had been out three times, and it's still not fixed.

I did a thorough study and looked at the different plans with different companies. I also checked references and talked with people I knew who had that warranty and who used it (whether or not their experience was good). I went with American Home Shield because the people that I talked with had never had any major problems and were very satisfied with their service and the cost of it. I've had to use it a couple of times for very minor things. I ended up doing my claims online. As soon as I put them in, they asked for the trade fee. Paid that. I got a email saying that it had been assigned and they gave me the name of the company. It was simple and they were very prompt in getting the appointment. The technicians have been very knowledgeable too.

There was a leak on both faucets in the bathroom and everything went really smoothly with AHS. I was very impressed. The techs also did a really great job on both times that they came out. They had to move furniture around and they put everything back perfectly.

I had a problem with the washer making a lot of noise. It sounded like it was going to fall apart. All In One Appliance checked it out. The tech came on time and called before he came. It was working fine afterward and didn't make any more noise. I would use them again.

AHS has been very helpful, especially as first-time homeowners. We've had our fair share of issues that they've been able to solve. I submit claims online and sometimes when I submit for certain things and I do others, it doesn't give the space to include what that other issue is. There could be an option to plug that in so that when the contractor comes, they know exactly what they're looking at. Other than that, submitting claims is easy.

We had water in our basement bathroom and we contacted American Home Shield because we need a plumber to take a look at it to find out what was going on. K & S Heating was sent out and the plumber checked the line between the toilet and the shower. They did not find any sort of clog. The next step would be to check the section of the line that runs in the foundation of the home. The problem is that to access that and to perform that check, they have to remove the toilet. The policy doesn't cover access to that line and we were willing to pay that portion of the bill to remove the toilet and to provide access to the line.

I've been with American Home Shield for 30 years. I used to have them when I was in Virginia, and then I've had them the whole time I've been here. Of the 30 years, I've maybe had eight claims at the most. Usually, the techs they send over are good. They're honest, and they do a good job. I never left American Home Shield, but I also wanted to see if the other companies could do what they claimed. I tried somebody else for a while, and they were terrible.

There was one issue when the contractor had to come back a couple of times before the stove was replaced, which was clearly not working. But besides that, American Home Shield was very responsive. Even though I have a management company, I don’t give them the money or the go-ahead. I have to go see the property before I submit any claims. My husband had a house in which it was all the tenant’s fault and I didn't want to get in that situation. So, I submit most of the claims but after I do, AHS deals with my management company.

There was a bend in the exhaust from the dryer to the outside of the house and the tech said that was inhibiting it. He had ordered the parts but my machine is an older machine and the company called me back and said that the part is on backorder I've been without a washing machine for four weeks now and it’s a bit aggravating. But AHS sends out good techs and they respond quickly to my request. The service has been beneficial.

My husband tried to turn on the AC and it wasn't running, but the heater would run. He tried it again and thought that it had just been a while since he tried to turn on the AC so it was something fixable. The tech called to see if he could come earlier. He walked through the process and told me that the AC might need to be replaced, but he would report that back to his company. He had to let me know that he couldn't fix it. He was great. However, I haven't received any updates on when they would be coming out to put in the new unit. The fortunate thing right now is that it hasn't been consistently hot. I'm hoping to get this settled before we really get into that season.

It's really hard to get ahold of American Home Shield. You could be on the phone for hours waiting to speak to someone. So it's assumed that everything can be taken care of through the website. We had filed for an air conditioning unit claim online and then someone came out that said, “Okay, yeah, everything does not look good. I’ll submit the claim.” We paid the $75. Then we were told that whatever we had submitted the claim for was not covered under our policy. It was too complicated to get ahold of someone to try to resolve that situation.

The oven wasn't turning on, the microwave wasn't heating up and the dryer wasn't drying. The techs fixed the oven the first day and then they had to get parts and come back the next week for the dryer and the microwave. It took two weeks total. If it's an appliance like that, it's not a big deal. It's been an annoyance when it's the air conditioning or when it's an emergency plumbing. They should have emergency services available so that if your air conditioning is out in Las Vegas in the middle of summer, they can guarantee somebody comes out within 24 hours.

When the racks on our the dishwasher were not going back into it anymore, the repair people from Sears came out and repaired the dishwasher to the standard that it is supposed to be at. They were on time and they explained clearly. They also left and went, got the parts right away, had the work done, cleaned and adjusted the dishwasher to make sure it fit in there snug. They left it better than when they got there.

We were pleased with the company that came out to do some appliance work. He did a good job. He knew right away what was wrong with it and ordered the parts. My only complaint with American Home Shield is the amount of time that you sometimes have to wait for someone to come look at it, and then they always, once they look at it, have to order parts. Sometimes you have to wait quite a long time to get those parts. But in this particular case, it was our microwave. It wasn't an air conditioner or a refrigerator or something that we were going to be in bad shape not having. So, it was not a big deal to have to wait weeks to get the thing fixed.

The most recent claim was for my oven. Submitting that was very simple and guided. Just click on what you need and the system takes care of the rest. The regulator that keeps the temperature control where it's supposed to be, we set it at 350 and it jumps up to 550. It wouldn't stop. American Home Shield replaced that. The tech was professional and timely. It was a good experience. They had to order the part, which took seven to nine days to come in. The oven has been working the way it is supposed to.

I had a friend who had American Home Shield and he was satisfied with it and I trust him. For my recent claim with AHS, my microwave wouldn't kick on. The lights worked but it wouldn't ignite to run. AHS took the information when I called and they assigned me a repair person. The service provided by the technician was fine. The guy was nice.

I would recommend American Home Shield, but I would tell the person to make sure they know what they're not covering. I have done service requests for my garbage disposal and my microwave and they went good. However, I didn't know that AHS doesn't cover outside water damage. One Saturday, my whole house went out. When the guy came out on Sunday, he checked it and said that water from the outside got into my circuit breaker box. He was very nice, but AHS didn't cover that and he didn’t repair it. I'm a little peeved. It was nature that did the damage, not me. I have to get up to $4,000 to get that done.

I had a little stumble the first time I filed a claim. American Home Shield emailed me and told me that Sears was gonna contact me. But Sears had the wrong information about the dishwasher. So I had to call someone else and then they called me back. Then that was that. They never came. So I called American Home Shield and I found out that I needed to pay the deductible. Once I paid the deductible, someone was able to come within the following week. Unfortunately, he didn't have the piece that I needed for the dishwasher. So we had to wait for it to come. When the part came, somebody came back out to repair. But each service person was very good.

Everything went well except with the appliance. It turned out that there was nothing wrong with the appliance that I needed a plumber for that. I had a plumber here for another matter, and the plumber could have taken care of everything, but I had to call back and have a plumber come out to fix the problem with the dishwasher. The person that checked out the dishwasher told me exactly what the problem was and wrote it down on the invoice, so that when I call back for a plumber to come out, they would know exactly what needs to be done.

My AC wasn't working. Repair people came in and it turned out that whoever installed the new thermostat had the wires crossed. They fixed it in five minutes. The AC seems working okay. Things are all good with American Home Shield and they seem to have a pretty straightforward claim process.

I feel very confident about submitting claims with American Home Shield. The technician was very professional. He took the time to explain what the problem was. And more importantly, he fixed it. I have to follow up about a service we’re supposed to have completed. I know there were some parts that needed to be ordered for our microwave and washing machine. But other than that, everything has been going good so far.

AHS is great. I put in a claim for my plumbing and the water tap. It was very smooth when I submitted the claim. I was having some issues online. But I called them and they helped me out. I'm very happy with the service. The tech was also knowledgeable and did a good job.

Our dishwasher stopped working. The technician said that there were two broken pumps on the dishwasher and that he would have to go back to American Home Shield to see if they would be able to order parts and they ended up doing an appliance replacement instead. I am still without a dishwasher. It took a long time for the technician to get assigned to our case. Then American Home Shield assigned someone who was not really local. So it took a little longer than expected for them to make it to our house to do the inspection. Then I had to call back a few times to get status updates on either the parts order or the status of getting a replacement dishwasher. At this point, we have a company that's local assigned to the installation task of the new dishwasher, but I haven't heard from them yet.

I heard a few positive things about American Home Shield. Other people that I spoke with who had a home maintenance plan would always mention AHS. I went online as well. I looked at some of their reviews. I like the fact that there were some negative, but I also liked that AHS was mentioned often by the people that I spoke with over the other companies that I saw there because there are quite a few.

My smoke detectors weren't working. I removed the batteries but whatever I did, it just kept beeping. The tech was professional and he explained to me why the detectors were beeping. He did everything and gave me some suggestions of things to look out for and do. I was very satisfied with my experience. AHS is very reliable. For me and my roommates, not having smoke detectors connected is a problem. The place could burn down. Now that everything is connected, everybody is a little bit more secure and happy. American Home Shield has kept going up on me on the copay. There are some providers out there that are less than them. But, I'm a loyalist so I stay with AHS. I would recommend the people far as the services. Been always right on time.

Something was wrong with the faucet. It was squirting water. It took about two days for the plumber to come out. American Home Shield has the contacts with the companies for repairs and we don't, so it's very handy.

I have a leak, and I submitted the claim a week ago. I still don't have a plumber here. They said it would take 24 hours for the plumber to call me back. They reached out to the plumber but nobody called me back. Then they said it would be 4 to 24 hours for someone to call me back. I finally got a call from the plumber four days later, and they have scheduled something for tomorrow. But it's been over a week for a plumbing leak. The last two technicians that have come out prior to this plumbing issue have been fine. But AHS should expedite something as serious as a plumbing leak, rather than going through a phone tree and trying to find somebody to talk to, and then they have to find someone else to talk to. This experience has been inefficient.

We had water in the kitchen. The kitchen faucet was leaking, so I had to get it repaired. Submitting the claim to AHS was easy and they got great customer service. Everything got situated and handled. The technician gave me great information and great feedback. He did take his time, made sure everything was situated and tightened up correctly and made sure that both cold and hot water work out. He was a great technician. It was a great experience and I would recommend AHS to other people.

All three outlets in my outside patio quit working and one of the light switches in my kitchen outlet had a shortage in it. When the tech first came out here to assess everything, he had to order parts for my outside and so, he ordered them. He came back the next week and put everything in. He was completely professional both times. I like that American Home Shield pays a lot of out-of-pocket costs with fixing the major appliances in the home.

Our dishwasher would leak water. I would turn it on and my floor would just have water all over it. Always There plumber came out and looked at it. They told me that it was something wrong with the dishwasher. It wasn't my fault. The tub coming loose in there and the heat drying had burned a hole in the tub and that's where the water was coming from. So, he told me that he would turn it in to American Home Shield to let them know what was the problem. Then I received a letter from American Home Shield telling me that it was not gonna be repaired and they sent me a statement saying that I had $380-something dollars to purchase another one. I went online and looked, and there was nothing within that price. They were all over that price. The cheapest that I found was secondary. If I was going out to buy a dishwasher, I would not have bought a dishwasher for $380-something.