American Home Shield Reviews

Sometimes that automated thing doesn't catch what I am saying and they put you on hold to try to get to customer service. I stayed on the phone for 30 minutes, and they never did come on. So I can never get ahold of customer service. Felt like it's so long. Because that robot thing sometimes does not get it correct. I have several houses and they couldn't get the right address. That's why I needed to talk to a customer service sometimes and tell them the right address that I want the service for.

Our heat was not working. AHS was quick at getting someone out. The techs inspected it. But it was found that the ductwork was not covered at all anymore. It was something to do with the manufacturer. I was given information to contact the manufacturer for that. Working with the contractor was good.

I like American Home Shield's customer service because they go into detail, they explain everything, and they follow-up to make sure. Also, I like the contractors that they send out. I've been blessed each time they send somebody out. You don't have to worry about anything and American Home Shield is the best one to go through as far as with the warranty because the contractors are very good and they explain everything too. That's a good tool to have. Recently, the AC was just blowing on cold air on the furnace. The tech said he needed to change the thermostat. So, he did.

The heating issue was addressed professionally and fast. The people that came out were good and got the problem fixed. The furnace wasn't working. My husband was there with the service technician. After a couple of hours, he got it working. Everything was great. A couple of times, American Home Shield sent someone who was not experienced and knowledgeable about what was going on. So we let them know that, “Hey, we're not happy with this person or this company.” They sent us someone else.

I had a little problem with my refrigerator, and the repair people claimed that they fixed it. They told me that the reason why it was freezing up and doing weird things was because the freezer door was not closed, so I moved some of those things. That corrected that part. However, my refrigerator has two doors and one side broke, and they didn't fix it. I called American Home Shield two times. They said that the repair people fixed it, and I said, “No. They did not fix it.” They said something about sometimes some products go out of business. I said, “But they still didn't fix it.” I have also called American Home Shield on other products, like my microwave and stove, and they fixed those. So, I thought, “Well, at least I got two out of three that got fixed.”

When we first moved in, our real estate agent provided us with a home guarantee from a local company here in Arizona. They were okay. But I liked American Home Shield’s offer. They covered more items for the same amount of money than the previous one did. But the service call is rather high compared to some of the other companies that have been approaching me. But as far as the service goes, I have no problem with that. They got a repairman out right away on our washing machine.

Customer service is alright. But I put in a request and they wouldn't replace the toilet. It's never gotten fulfilled. They said it wasn't covered for our neglect. Recently, it ended up that I had a breaker that was out. The techs addressed the issue very well in a couple of days.

I contacted American Home Shield over the internet and someone reached out to me in six hours, which was good. It was four days before someone came out. The dishwasher was leaking and we found out it was too much soap.

I was able to go online and submit a request. The same day, I received a call. And we were able to schedule and get the contractor out to take a look. They have been to the property several times. I always had a good experience with them. Recently, the outside outlets weren't working. So, they had to come in, figure that out and get those to work. It went smoothly. But I canceled my contract today. The most recent issue that I had was the tipping point. And I couldn't accept that as a warranty company.

I had a Kenmore washer and all the water was coming out. They did the best they could. Mine was a burgundy but white is what they had. So this is what I have now which I'm not happy about. AHS could have more variety to choose from.

Our disposal was not working. We got the name of the contractor via email and text and they called the next day. The techs were great. They changed the disposal out with an equivalent one that they brought. It's quieter than the one we had. I am able to do my dishes so what they did helped well. Every year, the AHS warranty pays for itself.

AHS has been awesome. The only speck that I had was that I have an LG refrigerator and they don’t have the filters for those, which I understand. It’s not a big beef because I can get that off of Amazon. But other than that, since I’ve been in my condo, AHS has been super understanding and patient. The people on the other end go beyond the call of duty. They really try to figure out the problem if there’s a problem.

My refrigerator broke down and American Home Shield sent Lake Area Appliance who then fixed it. They were very responsive. It took a while to get the parts from Samsung, but they informed me that was a supply chain issue. They kept us very well-informed and their technician was very experienced. He gave me some tips on how to make sure it doesn't happen again.

Installation Service came out recently for an electrical claim. Our garage door wasn’t working and they fixed it. I have a plumbing issue that's still going on, though. I just gave up. I hired my own plumber. I got tired of using the ones AHS was sending ‘cause they weren’t doing the job. The first ones that showed up punched holes in my walls, and then said, ”Nope, we can’t help you.” Left. Then AHS sent a second one. They did two things, neither one fixed the leak that I was having. When I said, “Hey, here’s where the leak is. I found it,” they said, “American Home Shield doesn’t allow us to go through a wall.” They just said, “We can’t help you anymore.” I had to hire my own.

The garage door was stopping. The tech got out the next day. He told me everything he was doing and he got it fixed. He even programmed my wife's new car to the garage door. With a home warranty, I don't have to pay full price for service calls.

American Home Shield has been good to us. When the heating part of our unit wouldn't come on, a technician was here within 48 hours. It was a weird short, and he used a different wire to fix it instead of having to go through the walls and find the shorts. He did great once he figured it out. Having a home warranty is nice because, A) they're responsive and B) usually, it's a certain amount out of my pocket every year whenever something goes wrong. On another claim, there was a part on our washing machine that they couldn't get and it was taking them a while. In the end, they ended up buying me a whole new washer. That was amazing.

I had a defective garbage disposal on the sink, and somebody was out the next day. They had to replace it. As a bonus and great job on their part, the unit leaked and caused extensive damage to the flooring and the plumber referred us to a restoration company who had somebody here within an hour and a half. I can't thank them enough for that. Overall, having American Home Shield has been very helpful.

All City Appliance came out for the oven that wasn't heating. It was right before Thanksgiving, so I was really concerned if they would do that but the tech was here within two days. He was quick and efficient. He replaced the part and left. So, it worked. I had an escalation in the cost, which I thought was interesting because I really haven't had many claims. But other than that, my experience with AHS has been quick and efficient. They're easy to use. You can do everything online. You don't necessarily have to talk to anyone if you don't have to.

I started a claim with AHS when I found out there was water and I had to call a plumber. The techs said it was a pipe leak, so they fixed it. They had to call in the other people in litigation that came to drive. It was in a holiday plus it was on a weekend, so they came on a Friday and they came back on Sunday to fix it, which was good. Other than that, I don't like the fact that you have to pay your deductible when you open the claim. Before you even try to close the claim online, AHS wants your credit card and you have to pay the $75. But besides that, I like them. This my second year with them and so far, I haven't had an issue before or else I wouldn't have renewed.

We've had good experiences with AHS getting out here, compensating us, or replacing the equipment. We have a couple of rentals that we also cover with them because the experience is good. The only thing that caused me any stomach acid with them was the amount of time it takes to get to a customer service person. When I had to call somebody, it could be quite challenging to either reach someone or solve the challenge in a reasonable amount of time. In the first handful of years of working with them, we were often on hold for 45 minutes to an hour. But I don't remember it taking that long a time when I just called in to say, "Hey, what's going on with our washer?" Maybe AHS has heard that feedback and fixed that problem.

Our water heater got busted last week. My sister had the insurance company come in here to check it out and they said they’re gonna get back to her, but they didn't follow up with her. She reached out to them, but they acted like they didn't care. She said, “Let me talk to your manager,” and they said, “Well, they're not here. I gotta email them.” My dad is 80 years old and we've had no water heater for two weeks. It’s horrible and my sister is really upset. She was saying, “I'm just gonna cancel this thing. We just gonna pay a full amount and have somebody come in and fix this thing." It’s super cold here, and we can't wait another week.

I had some good experiences with American Home Shield but I also had some bad ones. For example, they replaced a fridge for me once, which was great. But on another occasion, I had a leaky faucet and they never replaced that. It went on for a year and in the end, I gave up and had to make a new call. I had to pay another $100 to get a new plumber to come and replace it and I had to settle for a lower quality faucet after a year of trying to resolve the issue. In a couple of occasions, AHS agreed with me. They said that it should have been resolved in that way and that they would get back with me. Then, they disappeared. But overall, the experience has been mostly good. We are getting better appliances though and AHS can create a different program for people who want to have higher end appliances.

My water heater was leaking - the first call I placed to AHS. They sent a choppy plumber who just replaced the valve. A month later, the water heater is leaking heavily from the bottom. Now, American Home Shield ordered the wrong type of water heater to be installed and have yet to answer many calls from contracted plumber to order correct water heater.

We had a leak underneath the shower in the basement. Someone reached out the next day. It was super fast and it took the techs 30 minutes to fix the leak.

American Home Shield has been miserable in my experience. I put a claim on Sept 20th and today is Jan 10th. The company they sent out to repair my appliance has long waits between their service days. Service company has misdiagnosed my fridge problem and failed to fix it, and they make me wait 2-5 weeks between their worthless service calls.

I had a drip that I wasn't sure what it went to. Then I wasn't sure about this particular outlet, if it should have water in it or not. AHS sent out a tech and I had a very positive experience. My other concern with them was with my heater, where the techs never came out but AHS charged me twice. I asked to talk to a manager about it, but I was never contacted. I asked for a refund, but I was never refunded. AHS had somebody to come out but those people said that they told AHS that their people were off until Monday. This was on Wednesday, so they couldn't come out until Tuesday. The gal from this furnace company even called American Home Shield about it and I kept telling them that the techs were not coming. But they hung up on me and I went without heat for four days.

The furnace wasn’t starting up. During the process of finding out what was wrong, the contractor said it had a warp in it that was like a crack, but it hadn’t cracked yet. It might be subject to carbon dioxide, so they recommended that it be replaced. After that, I was told that I had to pay the fees and the permit to put it in, it wasn't covered, and I had to pay full cash $2,100 on the day of installation. My understanding was if it couldn't be repaired, the replacement charge is basically on AHS, not on me. All they paid for was the furnace. I paid for the labor. I didn't know it was that expensive. If I didn’t have the money, I’d still be without heat right now in the dead of winter. The contractor did good work, though. In signing a contract with AHS, people should know about other charges that they don’t cover. I missed it in the preview. Other than that, they were professional and did the job.

When they sold me the insurance, they were supposed to cover the fridge, microwave, stove, dishwasher, AC, water heater, and garage door. But then I call them up and I have to pay a $100 deductible to start with and what the actual insurance pays for is miscellaneous. They had to replace my water heater and I don't agree with the amount of money I had to pay out of pocket. I wound up paying $925. I don't see what the insurance paid for when the water heater is like $500 and I paid $925 to get it replaced. Also, they never called me back to give me a breakdown of what the insurance paid or didn't pay. For the AC repair, they paid for the condenser but I paid almost $600 on the Freon because the insurance will only pay for two gallons. Is it really worth it for me to pay $50 a month for insurance that doesn't cover anything? I'm really thinking about cancelling the insurance because it's ridiculous.

My faucet was leaking. The stream was very weak and there was a clog in the lines. The plumbers came out and rectified the problem in record time. They were very clean and neat in what they did. The only thing is that when speaking to American Home Shield, there was a little bit of hesitancy because of the language barrier. But we were able to work around and resolve that and get through that to where I was speaking and they were speaking. In the years that I've had the service, this is the only time that I used them and I was quite pleased with it.

Our stove had stopped working. We got somebody out pretty quickly and they were able to take a look. It didn't need any extra service. We've also had a couple of other claims but everything's been able to get resolved within a couple of days. With AHS, it's been super helpful not having to find an appliance repair person, electrician, or plumber myself knowing I can just go there and they'll route me directly to someone local.

We had a problem with our washing machine. When we closed the lid, it would fill up but it wouldn't spin. The tech replaced a sensor and it was done in five minutes. He did a great job. With AHS, the process has always been very seamless. They make the process of submitting a claim very easy.

The turnaround, service cost and the technicians, all of that has been wonderful. Within one to two days, someone is out. Recently the furnace was fluctuating the power bill. The tech was very thorough and knowledgeable. You need to hurry up and get AHS.

We've had a good experience with AHS. Sometimes, if we have something broken down, we call them and they fix it. So, everything's good. Recently, something was broken in the toilet. The techs came quickly and changed it.

It got hot on Christmas and when we turned the AC on, it wasn't working. I did a claim on the internet and on the same evening, I got an email back saying that the service was scheduled. It was fast. Heritage Air then came out that Monday and took care of everything then I did a follow up call with them. They came right back out, looked at it and took care of everything again. I'm very happy.

The claim process is very easy and very convenient. Sometimes there could be a wait when they bring out their contractors but they can't really control if a contractor is busy or not. Other than that, they're fine.

Our refrigerator freezer in the garage broke right at the end of the year and then, our hot water heater was leaking. American Home Shield was able to replace that. Most recently, our heat was out and they fixed it. We were surprised that the claims process was pretty easy. It was pretty simple. They assigned somebody to us and then we were in direct contact with the people. The people that they sent our were all pretty, pretty responsive. The service has been great and we've been really grateful. We've saved a lot of money. When we've needed information in the past, sometimes it's hard to get a person on the phone. But it hasn't been like that with our recent claims.

I did a claim to American Home Shield for a checkup for the heating. They sent me an email telling me where the service people were located. The tech that came out was really good. I'd tell others to look into AHS. I'm a new customer, but the one time they sent somebody out, it was good.

The heater wasn't working. I made a claim with AHS and one part was covered and one part was not. They have improved their process, but they were terrible. When trying to get through to them on the phone, people would answer and you couldn't understand them. But that has gotten better. They also have so many loopholes in their plans. I live in the country and if they see a rat dropping, they won't work on it. We're probably going to cancel and I would advise against signing up with them if people don't live in town. Other than that, the contractor that just came out on the heater was good. But we had someone out again for something else and the guy said that he couldn't work on the plumbing because the house isn't to code. This house was built in 1910, what do they expect? So, we paid $75 and got nothing.

My kitchen faucet was leaking and we found out it was coming out through the garbage disposal, which had been replaced a few years ago. But apparently, we have bad water here and it eroded that so it was leaking all over the wooden sink area onto the floor. I vacuumed it out to the best of my ability and got everything out from underneath that to get prepped for the tech. I've used All American Plumbing once before, so I had them saved in my queue. The company and the technician were fantastic the year before. I proactively called them, made sure they were still in contract with AHS, then I called AHS, and lined it all together. They came out expeditiously so I was very happy.

With AHS, if I have a couple of issues that are going on, I'm able to consolidate a couple of things under one $75 charge. I never understood home warranties until this last year and I always let mine expire. But AHS was super informational last year when I renewed it on my primary residence and I've been utilizing the warranty a whole lot more than I ever have in the past. It's been great, so far and I have no complaints. Recently, I had somebody come to my main house to fix our washing machine and he was fantastic. Then we had somebody go out to my rental property and fix the disposal. According to my tenants, that was fixed and everything's A-okay as well.

I got an older house and I had lost power in two outlets there and a ceiling fan. But the breaker was still getting power. The electrician from Hoffman Electric came and fixed it up in 20 minutes. This company also came and replaced my panel a year ago and the one they sent that time was a little bit inexperienced. He was a little more experienced with commercial-type work and not residential.

We had an electrical outage on a string of outlets on the west side of our house. AHS referred Andrew's Electric to us. They were helpful but they had a hard time trying to figure out what happened. But I liked them and I'd use them again. The times that we've used AHS, it's been simple and straightforward.

My water heater is not lighting, so AHS is replacing it. Their claims process was fairly easy.

Air Majesty came out for my refrigerator claim and the experience was a good one. The guy knew what he was doing. He was professional and he did a good job. But I wasn't happy with the claim experience before that. Hotshot Appliance came out to do the repair on a compressor issue in the refrigerator and they didn't do it right. They made a mistake, which was fine, and they came back to work on it again. But the second time they came out, it still wasn't fixed right. I was concerned because I had taken off work for them to come out. It costs individuals when we have to make time for them to come out and they don't know that that knocks out our whole day.

The clothes washer with an off-center load would get to bouncing around on the floor, making a lot of noise. The contractor and I had a video call and I showed him the drum. It wasn't running at the time. I pushed on the drum and described the problem, and told him that the washer was walking around in the laundry room as a result of it. He said it was probably the suspension system and I asked how that worked and he told me. He ordered the parts and once they came in, the fellow came out and put those in relatively quickly. Everything's been fine since.

American Home Shield is quick and responsive and I refer them all the time. They usually have somebody out within the next day or two. Recently, the electrical circuit went out in my breaker so I needed a new breaker. A technician came out and did the breakers. I needed one for the garbage disposal and one for kitchen area. He put both of them in and left. That same morning, it started tripping again. I had to keep turning it off. The technician came back out. He had to update the outlet for the breaker and everything's working now.

There was a faucet leak. I called American Home Shield to let them know and it was easy to get through. They sent an email with the phone number of the company that was going to come out and I was told that they were gonna call me. It works the same as every other home warranty. Spartan came and then they had to go and get approval and come back.

When we first moved in, we had issues with the furnace the second night we were here. It was the coldest weekend in Minnesota that year and American Home Shield couldn't get anyone out to us. They said that if we wanted we could call around to get someone to come ourselves and they would reimburse the other company. It was nice that there were options. They were reasonable.

American Home Shield has gone to crappier service people. Because now, when they call for somebody, I get someone that is not even in my area. I have to get someone that comes from 20 miles out of town to do my service calls. It takes them longer to get to me because they've got more calls in their area. And by the time they get to me, it's 3:00 or 4:00 in the afternoon, and 5 or 10 days later. The water thing in my refrigerator quit working and it's still not working. When the technicians come, they're nice. But the problem is they're so overloaded and AHS picks the companies that are so far away.

I paid extra to have my pool covered. My policy says it covers pumps and motors. I did a service call and paid that 100. When the guy came out, it was a different pump that is not covered so I had to pay $650 to him, which included his service call to cover the pump. I was disappointed with that. Also, AHS said that I would get one free checkup on my air conditioner and so much Freon with that checkup. I called about that and it went to someone that was hard to understand. I didn't know where he was located and he was not helpful at all. He said that time has expired on that and I couldn't do that anymore. AHS does that only in certain seasons. I asked when would that be open again and he didn't know when it would be.

The heat pump wasn't running efficiently. I called AHS and in a few days, they had Lee's Heating & Air out. They checked the unit, found a faulty part, ordered it and put the replacement in. Everything has been good since. But AHS can have better communication and timeliness. I had one claim that took a lot longer than it should have.

The dashboard was disabled on my microwave and it was not showing any numbers. American Home Shield sent somebody out once and they put it in for a replacement because it was so old. Then the following week, they had to send somebody out again to recheck everything. At that time, the tech found the problem to the dishwasher and that was fixed. But I’m still waiting for the microwave. AHS should give me a time frame on when the new appliance will be serviced and replaced.

I recently had a leaky pipe. It was just a drip here, a drip there, then it got worse after that as it just got old. The plumber came and put a new piece of pipe in there and it was fixed.

I’ve had three occasions for service. One on my air conditioner and one on plumbing. The air conditioner situation, American Home Shield reimbursed me for the part of the coil. I elected to go ahead and buy a brand new unit, so that was fine. The plumbing was done by a gentleman by the name of Pablo and he was excellent. The third one was an appliance repair for the washing machine. The tech was also excellent and everything was good. The tech seemed to be knowledgeable about what needed to be done. I'm happy so far with AHS. When requesting for service, that seemed to be relatively free of issues. Sometimes, it took a couple of days to get a response, but no big deal.

AHS has to be the worst warranty company on the market. They sent a plumber to my home to fix a pipe that burst. They first tried to claim that it was not normal wear and tear and didn't want to pay claim. We got that cleared up with a second opinion from another company they sent out. Now mind you this has been going on since Dec. 16th. It's now Jan. 10th. No running water. My family is in a hotel at a rate of $209.00 night. The technician from second company comes back to fix the line and ended up flooding my home because he cracked the water line in my other bathroom. These jokers tell me they will not cover the new leak that their contractors created. They tell me I have to pay a $350 out of pocket cost.

I had two AC units and both went out. The techs replaced the capacitor on one. The coil was going out on the second unit and they replaced that also. The customer service was excellent. I had a good experience.

Since I reactivated my membership a year ago, customer service has been very satisfying. I'm pleased with that and the claim submission process. Recently, I had a water leak due to my washer. The washer was not repairable. It overflowed and the water went down to my downstairs ceiling. I have a new washer now and I like it. I was able to find my own Kenmore washer and I was reimbursed by American Home Shield. AHS is very reliable. The contractors have been very pleasant and professional. I've had a good experience so far.

Some parts on the furnace were worn out and NOVA-HVAC was the first contractor that came in. They were supposed to do the maintenance but they couldn't do it because they needed a part. The second people who came were the ones who repaired it. The customer service was good and the only thing that I didn't enjoy was that we needed the part and we had to wait a week or two. It was cold in the winter so it was very frustrating. But they said it was something about the part not being available and we finally got it done. American Home Shield is essential for the home. I usually call or go online when requesting for service. The first request I made was online and it was quick so I appreciate that.

I've always felt good about American Home Shield. But there I had issues that I thought had been resolved. Roughly a month back, I had a conversation with a supervisor because I had been double-charged for a service and I was told they'd make it good. They said that on my next service call, I wouldn't have to pay. But then, I've been getting emails that I owed money for the past service call and an electrician to come out. I also got a letter in the mail saying that I owe $75. Aside from that, when I recently moved, I cancelled my service at my home in New Mexico. At that time, I told AHS I would resume my coverage when I found a home in Virginia, so I was still billed for that. In the last conversation I had, they said that they'd forego a month. But it turned out that I was paying for two homes and that was an error.

We had a faucet issue at our old house and a plumber was sent out. It went pretty well. He was the best. I like American Home Shield. I moved from my old house and went to my new house and I’m still using them. I recommend them.

The dishwasher wasn't working like it was supposed to. The repairman came by and looked at it and saw what was wrong with it. He told me that they couldn't get the part and he would have to submit it to the warranty company. I got an email from American Home Shield that was like, "Let's go shopping," because the part was obsolete and they couldn't get it until they picked a GE front control dishwasher for me to look at. We went through the changes of looking at it. We ordered it and it was supposed to have been delivered on the 27th of December and installed. Then I got information from the installer that it was damaged in shipment and they had to reorder it and wait on the replacement. So, I called an installer and they finally told me yesterday that they had to wait to get a replacement from the warranty company.

The furnace was making a weird sound. The person at American Home Shield arranged for a heating contractor to contact me and they did quickly. Then, they were able to come over pretty quickly and they were very friendly. Everything went perfectly well.

We had a pipe that was leaking in the basement coming from the shower and it took almost two weeks for the tech to come out because of scheduling with our time. But when he came in, he did the job quickly. He went and got the part that was needed. It was pretty efficient and complete. I liked that he was safe enough to wear a mask and he put some plastic over his shoes so he wouldn't bring any dirt in the house. So, that was appreciated. We also put in a claim with AHS for a leaky roof and it hasn't been assigned to anyone. I'm assuming there's isn't anyone in the area but I haven't received any communication. If the issue is that they haven't been able to contact the company, then they should at least send an email that says they're working on it and let us know what's going on.

I'd been having the same issue and Steinberg Plumbing came and did their thing. They had to come back with parts. American Home Shield has been good, but I need more English speaking people. When I call them, it’s hard to communicate with them.

I enjoy AHS. They're usually very responsive. They sometimes are a little slow at responding, though. I have a townhouse. The air conditioning unit is on the roof. With it being on the roof, they have a hard time finding somebody that will come and do the air conditioning service without me having to pay an additional anywhere from 165 to $250, in addition to the $100 that I already pay. I don't think that's fair.

Our master bath wasn’t getting hot water. So the plumber came out and fixed the cartridge to get the hot water going. He did a good job and was very professional. We had another issue where we had leakage in the basement. The plumber came out and said he wouldn't tear off the wall. He said we had to do it because it wasn't covered. And we would have to take pictures because there's a crack in one of the pipes. I'm frustrated, and I'm iffy about American Home Shield.

I had a clog and the tech who came cleared it out for me. He was pretty good. I had to have him out twice for two different sinks within the week. American Home Shield did pretty good, too. One of the things I like about them is there’s no deductible except for the heating and cooling.

The refrigerator wasn't cooling and the icemaker wasn't making ice. When they came out the tech said he had to defrost the refrigerator and then the icemaker should start working. So, I waited 48 hours. No ice dropped. So I had to do a recall. The tech came back and he said, “Oh, I’m gonna have to order you a new icemaker.” So they did that. He said, “This should be 7 to 10 days.” But it ended up being two months. I finally got the new ice maker right before Christmas.

The claim submission process is intuitive and practical. I like to do it online where it's easier and quicker. Because it seems like I'm always talking to someone who may not necessarily be in America. That has only occurred within the last four years and it’s becoming more and more pronounced over the past two years. After I submit a claim to AHS, the techs always call within 48 hours and it's just a matter of coordinating the best time. There was a leak in one of my bathrooms and the techs were able to repair it. It was just a screw that had come apart.

The heating in our living room stopped working one day, so I filled out an online request on American Home Shield's website and I was told that Maselli Contracting would call. It was a day before Christmas, so they didn't come out that day or the next, but then the day after that, very early in the morning, I got a call from them. They came out and looked at my heating. It needed a part, so the repairman went out, got the part and fixed it within less than an hour. So far, American Home Shield has been good. Things break down, so having some sort of warranty is a good thing so that you don't get hit with whatever big issue.

On 12/3021, the water heater broke. Subzero temp and two children (1 and 5) meant urgent conditions. I reported and requested urgent help. On 1/3, I called the assigned service provider 3 times and left VMs; no response. I sent 3 texts; no response. Plumber showed up unexpectedly without calling. Determined that the thermostat and the pilot are broken, and unit must be replaced. We called the next day (twice) for a quick resolution, and got the answer that plumber has not submitted a report. Next day, service provider returned the messages left three days before; they said not the report was submitted to AHS on the day of visit!

I had a problem with the stove, the hood, the refrigerator, and the dishwasher. The tech who came was very thorough and explained everything that he was doing. However, I had to go out and buy my appliances, and I'm waiting for American Home Shield to send me a refund. We were fortunate that we could go out and buy our appliances, but American Home Shield should probably change that where they send the money so the customer could get their appliances. They can also improve on their phone service. It's a long time on the phone and you have to wait.

This is the worst company I have ever dealt with. Recently my tankless water heater stopped working. I called for the service request. They assigned so classed service professional for the job known as A AND B PLUMBING SERVICES LLC, I called this company (A and B) at least 50 times but no response until three weeks later. Finally, the technician come and told me the control board is bad and since this part is under manufacturer warranty, so AHS will not fix it.

A contractor came out and checked my oven out. It was a wire burnt in the back and they took it out. On my top burner, there was a broiler that wasn’t working. They had to order the part and it took a while but they got it out together before Christmas. Also, the person I talked to on the phone from American Home Shield kept calling me to check on me.

I had troubles with my washer that wasn't draining water. I was a little frustrated with American Home Shield in that they wouldn't send anybody out until there was some period of time, which they changed a couple of times. The first time I called, I couldn't get service until the next week because I had signed up three weeks before that. They said that I would have to wait. So I called back at that time and they told me I would have to wait until Sunday and that they would not allow service to happen until after my first monthly payment had come out.

The techs were nice people but it took three times to get the furnace fixed right. They were prompt and it was a good experience. It's just that they couldn't figure out what the problem was. They fixed it the first time and it worked. Then, we got up two days later and it was cold in the house. So, we called them again and another guy came and fixed it. It worked for weeks and weeks, and all of a sudden, it was cold again. The guy came out and said that it was the motor. He brought it back. It was on a Friday so on Monday, he had to bring the motor. The whole process took probably a month but we got to the bottom of it. I don't know how much that bill would have been for that motor. In the long run, American Home Shield saved me quite a bit of money. They fixed my problem and it didn't cost me a lot.

The motor on our heating went out, and the company that did the work was fine. They got back quick enough. The only thing with American Home Shield is they don't tell you all the time that they can't fix something and that it won't do you any good. I had a water heater that went out and the last time I had a different company, they wouldn't do anything for me at all. I realize that most of the time, it’s just parts in that. But if they can't get the parts and can't fix the unit, it will be replaced. The only problem is sometimes you have to pay for it up front before you get your money.

I called American Home Shield when I had a backed up sewer and they dispatched a company. They gave me a date they were coming out, came out the day they were supposed to come out, and the guy was very prompt and professional. His name is Justin, and he's been awesome. He explained everything to me every step of the way and cleaned up behind himself. American Home Shield is not 100% the best company and they could do better in explaining what they cover and what they don't. But for this instance, I got my money's worth. They exceeded my expectation.

My toilet inside was overflowing and it needed repair. The contractor gave me a time period and they came out. They replaced the toilet and then they replaced the water pipe that goes through my line because that was leaking as well because it's old. It's good to have American Home Shield. The only thing I don't like is that they go up every year in price without telling me and it's automatically deducted on my credit card. When I call them, they just said that's just the rising of prices.

They were great. Everything was on time. We had trouble with my oven and my range. They ordered parts and they replaced it. I would definitely recommend the insurance.

American Home Shield essentially won't give you money to ever replace an expensive appliance. My fridge hasn't worked in three and a half months, and I'm sitting here with zero dollars from them and zero fixed or new fridge. They've done a couple other repairs. They fixed our washer, but in my experience, if you have a significant dollar amount, it's impossible to get them to give you money for a new appliance. I can't invest any more time on this company, and we're not going to renew.

We had two problems recently. The refrigerator stopped cooling and then the ice machine had inadvertently gotten over frozen. Then the sensor to tell it to stop making ice was malfunctioning because it was covered with ice. I don't know if it was a circuit board or a sensor, but the refrigerator wasn't working and the freezer was getting too cold. We went through the website of AHS and filed a claim. It was easy. We expected good service and we received it. Now, I have a cold refrigerator. I'm in my second year with AHS and I like that my policy has no dollar value limitation on AC replacement where other companies do.

I have five accounts with American Home Shield. These are all rental properties that I own and I have had these for eight years now. I never had any issues or complaints for a very long time. Last year, in one of my properties, there was an issue with the air conditioner. It was the peak summer season. That issue remained unresolved for almost two months. I had to eventually send out an email. Fortunately, somebody replied and they picked up. After they picked up, the end-to-end process almost was two months.

My first claim with AHS was last spring and that went fine. They discovered a slow leak in the system and recharged the Freon. Then, I had another a few weeks ago just to come out because I had not had anyone check the system and the ductworks. The guy from Family AC really didn't do anything though except tell me my system is old and I'm going to need a new one.

The garbage disposal stopped working. I opened up a claim online with AHS and the contractor reached out right away to set up an appointment. When the techs came out, it took them 15 minutes and their service exceeded my expectations. Since then, the garbage disposal has been working perfectly.

The faucet was leaking. Herbert Plumbing came and fixed that. It was a simple task. But of course, we’re not a plumber, so we didn’t know where to actually look. Overall, it went nicely and smoothly. American Home Shield has been great so far.

I had an electrical wiring issue with the capacitor. I called American Home Shield's customer service and they transferred the request to the service provider. Then the service provider called me in about a couple of hours later to set up the appointment. They took care of it pretty quickly. Within a couple of days, it was fixed. So everything was great.

The igniters on the stove weren't working. They had gotten old and worn out. I called AHS and it was pretty easy to get through. The man I spoke to was fine and I could understand him. He was very helpful. The techs who came out were wonderful as well. But when I received a call about a cash buyout, if I didn't want to pay their price on getting it up to code with the other stuff, which was 1,000 something dollars, I couldn't understand a word their reps were saying. Their accent was so bad. Every time I called about this, I couldn't understand the person at all. I've asked to speak to somebody that didn't have an accent and was refused twice by two different people. I asked the first person I called about five times and she was not getting anybody else.

I was getting a weird sound out of my furnace, and I called American Home Shield. A tech came in and did a tremendous job. He was awesome. Having the warranty is the best thing that I could ever done. I'm comfortable right now because my heating is working properly. I'm so grateful that I made the right choice and decision when I took on the insurance with them.

The rep was very polite and efficient. The two gentlemen who came for my washer's agitator issue were on time. They were very knowledgeable and considerate of my house and of me. They found a replacement agitator and it was here in a couple of days and they fixed the washer. So far, it's working. I used AHS on my previous home and they were always that way. They never disappoint me. They are always very concerned about taking care of my problems and getting them fixed as quickly as possible.

The icemaker on the refrigerator wasn’t producing ice and ice wasn’t coming out. It didn’t take the tech long to fix it but he had to come back a second time because it started making a humming sound. He needed to put a part in it and once he got it, he put it in. I like that American Home Shield sends someone out that's within the area so they get the job done. We appreciate the service that we’ve received from AHS. It's been a good service.

When I went to turn on the air conditioner, it wasn't cooling. I filed a claim with AHS and I got a notification of who the service person was and I went ahead and contacted them. They already received my note, but we synced it up and scheduled the service for two days later. When the technician came out, there was something he had to reset. I didn't know how to fix that, so I appreciate having the ability to get somebody out so fast. Everything went smoothly. But initially, it was scary to make the claim. My husband said I shouldn't make a claim on the AC and that we only need to use the warranty for the big stuff. But I went to my email and tried to find my records for our policy. I found that the AC was a covered item and it was really reassuring to know that I had the coverage as I read through it and that it wasn't going to be something I was going go get a lot of pushback or craziness about.

I've had both good and bad experiences with American Home Shield. I probably have more experiences that I really didn't care for than experiences I was totally happy with. Recently, the dryer made the sound, but it wasn't working. I called American Home Shield to file a claim and though it wasn't difficult, it wasn't also easy. I had to explain a lot because the rep didn't understand. She was trying to hurry up and tell me what was wrong instead of listening to what I had to say was wrong.

The tech from Eagle Eye didn’t speak very good English and didn't know what he was doing. He fixed the microwave but it broke again. Also, my husband had to help him with removing the actual appliance. The other contractor came and fixed the issue. American Home Shield is reliable and expedient. The prices are good. We pay 60 bucks a month. We've been with them for a long time, so they've been loyal to us. It’s safe to have the coverage that you need in case you have multiple things breaking down.

Draingo of Florida came for the garbage disposal three days after I filed the claim. They evaluated the garbage disposal within about 45 seconds and said they had to come back with the correct part the following day which they did. I also had the electric to my garage go out. I requested a quote and they contacted American Home Shield immediately. American Home Shield called me immediately to say that this would not be covered because it was not related to the structures themselves.

It was awesome when we had to use AHS. The tech came, fixed it and left. It was great. The tech was awesome. He went directly to the problem, smiled the whole way. He was very cordial, helpful, kind, and explained everything as he went. AHS covered everything that looked serious. They looked like they knew what they were talking about.

We got American Home Shield a few years back and used it a couple of times. Then, we stopped using it because we got a little bit strapped on our monthly budget. But we figured we might as well renew it because it's better to pay a little bit a month than having to pay a chunk out whenever we have something go wrong. Plus, AHS has always been good and they still are. The control panel burned out on the microwave and something else happened to it. It shocked my wife when she went to open it. So, the tech came and checked it out. They said the microwave has to be replaced so they gave her the options on which one she wanted that was comparable. She picked one and they said it would be here today so we’re waiting.

I've had AHS for two houses now. For 12 years, I had them and I had a pool in the backyard and pools are maintenance issues and they covered everything that went wrong with it over the 10-plus years. Then, I picked them up again at this new house and I've had no issues with them doing what they say they're gonna do. Their rates have gone up a little. They have a deductible on it and it's gone up from originally $70, now, it's 125. But based on inflation, that seems to be reasonable.

My experience with American Home Shield was excellent. Two young men came in and were very professional. They cleared out the sink, did what they needed to do and the job was well done. They had masks on too. I’ve had no complaints from the previous one, the last one, or the one before. They come in, tell you what they're gonna do to get the job done and clean up nicely. I don't have to put any reminders out there and I feel confident in the people that American Home Shield has sent thus far. They usually follow through.

I had an issue with the sink and I called American Home Shield. They told me that the company would contact me and in the next couple of hours, they did. The tech came the next day and everything’s good now.

We wanted for somebody to come in and do an inspection on the heater before we turned it on. First, the tech came one day but I wasn't home. When he called me and said, "We’re out here,” I said, “I'm sorry. You wanna reschedule?” He said, “No.” I told him, “I'll be there.” He asked how long. I said at the most, 30 minutes. He said, “Oh, no. I'm just gonna reschedule you.” That first guy had an attitude. Then I said, “Okay.” They rescheduled me for the following day. The other guy was totally different. We’ve been with AHS for a few years. I’m a little bit satisfied.

I had a contractor out to take a look at my dishwasher and it was a good experience. They were on time and it was a fairly quick response. However, I had one person tell me that that's all they could do. I have a couple of ceiling fans that look like they need attention. They said I'd have to make out another report for that. If I have to make two separate appointments for different things, it would be nice to make it all at once. But if that's not the way it goes, I'll be happy to call back in and make another appointment. It's $75 for every item that you have them look at, but that's okay.

I like how American Home Shield handles their business. The tech was nice. He introduced himself and told me what he was looking for and what he was gonna do. He did exactly that within a certain amount of time.

The top of my refrigerator wasn't cooling and it was holding ice. The guy from Express Appliance had to come out twice because it was a part that he had to order. He couldn't find it at first, but the part ended up coming into the house and my husband and I were told to contact them when it came. We contacted American Home Shield to inform them that the part came then I also contacted Express Appliance and the same gentleman came out. He showed us the part that he was taking off and the new part that he was placing on and told us where the problem was coming from. He was very knowledgeable as well as informative, and he exceeded my expectations because some of the repair people just come out, do what they have to do and leave.

Recently, the heater wasn't working. The techs fixed it but it wasn't really blowing hot-hot. So, they came back and changed another part. It's working great. We've had problems with one of the contractors but we have them marked just not to send that one. Also, the contractors tend to charge some things. So even though AHS is a warranty and you think it's gonna cover everything, there’s a lot it doesn't cover. Like when the contractor went to replace the hot water heater, they were changing the type that we had. We had a tall one and they were ordering a short one. We had one contractor that said it needed to be replaced because there was a short he couldn't find. He wanted to charge me $3,500 over the warranty for things that weren't covered. That's a problem.

The dishwasher was not draining. I made a claim with AHS and it was easy to get the technician out here. But after three visits, it's still not fixed and now, the tech is supposedly ordering a part for it and I wasn't given a timeframe on when it would arrive. But given the situation right now with the supply chain, I understand that. The tech was very friendly and pleasant. As for his competence, part of the problem with the dishwasher is that it was an intermittent thing. Sometimes it would drain and sometimes it wouldn't. So, it may not be his fault that it took three visits to diagnose it. Other than that, AHS has been very prompt in terms of assigning someone to fix things, so I'm very pleased with that.

The heating elements in our unit had burned out. The company that came and fixed it did a good job and I got heat. I just call American Home Shield and I let them handle the problem. They did what I asked them to do.

I had received a promotion from American Home Shield for getting my furnace inspected. I went ahead and booked that furnace inspection since it was the first time I've ever needed it inspected in the house. AHS hired a third-party company, locally, to come do an inspection. They did an inspection, gave me a report, and everything checked out good.

Nothing has been done with our recent claim. The plumbers came out three times, snaked the line and within two days, it’s right back the same. We’re getting nothing accomplished with it. I'm dissatisfied, for the simple fact that they've come out three times and it’s still happening the last few days. I'm not happy. I wouldn't recommend AHS. They're quick about coming out and they're very nice on the phone. But the problem is still there and it's not being properly addressed. So, that's pointless to me.

The issue was my ice maker. One company came out three times. This last time, American Home Shield sent someone else out and they get it working every time, and it stops because it's not working again. The last company that came out put everything new up in the ice maker thing, and it was working, filled the ice tray. We had ice. All of a sudden, it quit. The ice in the little thing up there, but it won't turn and dump them. That was the original problem a couple of months ago. The fan then quit working and one thing after another. So, I'm hoping the next time the contractor comes out, they will get it resolved. But it's not AHS' fault that there's a little glitch in here.

I had a leak in a faucet in my kitchen. I had to open up a claim with AHS for them to come and look into repairing it. The first company AHS sent out was Pro-Tec Plumbing and Drain, who was at my house less than 15 minutes. They tried to say that it was a water pressure issue. I asked for a second opinion, which they tried to make me pay another fee. I challenged that because I was like, “There are no problems with any other faucet or sink in the house. It's a brand new house. We’ve only been in the house for two years.” They finally sent someone else out. Honesty Mechanical came. They said it wasn't a water pressure issue. I had to deal with all this through Christmas. They came back a week later and put the faucet on. They put the faucet on four days before New Year’s. I was using the sink a lot to cook for New Year's and noticed that the faucet was still leaking.

It has been great using American Home Shield online. I don't have to call in and make a claim. Contractors come right out. And it has been very handy since I'm a first-time homebuyer. My dryer went out and my first instinct was, "Oh my God. I gotta buy a new dryer." And that's $700. But I was, "No, no, no. You have a home warranty now. That's what that's for." The contractor could contact me very quickly. So, we've had great experience with it.

We couldn't control the temperature in one of the burners of our stovetop. It was always kind of high and because of how high it was at some time, it was causing a couple of chips on the top. All In One Appliances called me on the same day when I made the claim. They came out the next day and checked all what it was. They contacted American Home Shield and it was a matter of a few days when they sent the replacement. They replaced my stovetop and one of the buttons that control the heat that was part of the problem. When I put the claim, all the process and getting the parts, it was within seven days. So it was very fast. I'm very happy about it.

I didn't have any hot water, so I thought the issue was my hot water heater. When the guy got here, he checked the hot water tank and he said it was fine. Then he asked me if I checked my propane tank. I realized that I accidentally let it run out, so I had no hot water because of that. I've had a couple of claims with AHS and they went great. Being in a small town, I was afraid that I wouldn't have any of the contractors or people that I would need in this area. But AHS does happen to have whatever I need so far.

American Home Shield responds to us promptly, and they either fix or replace the situation. They are doing everything they say they will do. The initial issue was my kitchen disposal stopped working. It would just hum. I hate the computer phone thing, but it tells me, if I need service, press a number. I did and that was it, and I got somebody who gave me a date when they would come out. The only problem was it was over a weekend. So, we had to go the weekend without it. But they came within the time range they said they would. They repaired the kitchen disposal and everything worked out well. AHS is worth the monthly price. Two of our friends have already signed on with them since we got it.

I got a problem with the outlet and the guy that came fixed it in a very fast timely manner. I got another claim for my fridge and it was fixed as well. I'm pretty happy with American Home Shield's service.

Everything is alright except for one thing. I agree that I had a low grade kitchen faucet but American Home Shield gave me the cheapest faucet on the market. It was even cheaper-looking than the one I had and I didn't appreciate that. AHS says "We'll repair or replace whatever you have" but what they did left a bad taste in my mouth. It was a low grade faucet, but it had nice-looking handles and they were high. The one that they put on looks like a bathroom sink, low and cheap-looking. Other than that, the tech was absolutely professional.

It was kind of rough at first with American Home Shield. Sometimes, they are just fixing stuff but and it doesn't last. But this last gentleman I had out from FNA Appliance Repair, Victor, did a good job. I would recommend him to people. He sent one of his workers first then he came out himself because it took a two-person job. He said they were gonna get it done for me before Christmas and they did. He made me feel good.

I called American Home Shield when my three fireplaces weren't working and a kid came out. He was very polite and helpful. He checked all the fireplaces. I wanted to make sure there weren't any leaks. The fireplaces worked then they didn't work. The tech came out again, and the fireplaces worked then they didn't work. I called on Tuesday to get another recall. The kid had scheduled me for this morning to a tentative appointment to get this fixed but I haven't gotten any word back from American Home Shield. We had a rental property too and had the home warranty through American Home Shield. The phone time wait could be improved, but I'm used to it now. I just put it on hold and go about my business. When somebody comes on, they come on and it's nice when they do speak English.

I placed a call to have a leaking garbage disposal replaced. And another issue is the ductwork in my air conditioning. American Home Shield answered the phone right away. They took the information. They called it out to a plumber and an AC company. Those companies contacted me the same day. One is completed and the other one is still open. The two men from Sigmond Plumbing took care of the problem.

American Home Shield was fantastic. We had our furnace go out four days before Christmas and they had somebody out the very next morning. The company that they picked was fantastic. They worked really hard to get a really weird random part so that we would have heat back for Christmas. I'm delighted. I was so pleased with the company that they chose. We had heat back on the day before Christmas Eve. The tech tried multiple things, working his way up and ultimately, it was a command aboard. It was $600. I don't know what I would have done if we had to pay for that out-of-pocket. So it worked out beautifully. It was so easy to make a claim. The warranty has more than paid for itself at this point.

I have American Home Shield in my house and on a property where I have a tenant. The tenant called saying that there was something going on with the AC. There was some weird smell coming out of it. A contractor went in and checked the air conditioning unit and vents to make sure there wasn't anything in there that shouldn't be in there. It turned out to be nothing. I've used American Home Shield for a lot of stuff. They replaced the water heater in my house and the toilet in the apartment that we have for rent. They also did dishwashers. As a landlord, having them is very helpful. I can call in and they send a technician. If the stuff is not covered, they tell you what needs to be done. I wish it was a little bit cheaper, but beggars can't be choosers.

The initial issue on the air conditioner was it wasn't blowing out any cold air. I called a tech to come out and he found that the coils had rusted through on the handler and the coolant was coming out of the handler. The experience with the tech was great. He came out on time the next day. I was pleasantly surprised that he was coming from Rock Hill, and we're in western North Carolina. He was able to diagnose everything relatively quickly. He had my wife call me, got me on speaker phone, and told me exactly what was going on. He said he was going to make the recommendations. An hour and a half later, I was talking with American Home Shield, and they had already received the recommendation. It was quick and thorough. I was absolutely shocked, again, when I talked to Honesty Mechanical and they said they could come out and replace the unit the next day.

Last year, I had a request and American Home Shield sent a plumbing guy who did not have any clue of what the issue was. They had to reimburse the money because the guy did nothing. Recently, I had a couple of issues. One was the heater was not working and the other was a plumbing issue. Putting a service request was easy but the problem with this warranty is the response time or the sense of urgency is not there. They don't share how they categorize an issue to be an urgent issue or a normal issue with you. It's only for them and most of the time, it's a normal urgency for them. They assign a contractor 24 to 48 hours after the request. But in many cases, they're trying to assign within 24 hours. The contractor comes after that, based on their availability, within 24 hours. But for the heater issue, which to me is urgent, I complained on Saturday night and it was Wednesday by the time it was fixed.

The lever on the tub upstairs won't stay down for it to drain. I was at work when the guy came. When I went upstairs, the lever was still taped down so the water could drain. It was still broken. I had his direct number and I contacted him numerous times. Then, I set up a follow-up appointment. It got cancelled and I don’t know why but I rescheduled another one. American Home Shield rescheduled with another service that recently came to fix my downstairs bathroom but it was not the same leak. I haven't heard anything back from Medallion or American Home Shield.

Recently, the sink got clogged up. The plumber came and unclogged the drain ‘cause it wouldn’t work properly. American Home Shield is a good company. It's just that sometimes you have to be very patient to get things done because they will try to use other sources to repair or to get parts cheaper than the parts that you really need. But as long as you're diligent, it works just fine.

The stove was turning on, but the bottom wasn't heating up. The contractor came and said that we needed a control board. I liked the fact that they called me and kept me updated with what they were doing ‘cause I wasn't physically at the property with them. I gave them a date that I wanted them to be back, and even though it was due to the holidays, they really worked around it. I'm very happy with American Home Shield. It's really helpful to have the warranty and not have to stress about how I'm gonna get this done and who I'm gonna call.

My water heater went out on Christmas Day. I didn't realize until the next day when the water went from just lukewarm to totally cold. So, I called Home Shield and went through their claim process. They were able to pull up my policy quickly just off my phone number which I thought was nice because I don't have to look for all that stuff. They had someone came out the next day and fixed it. He was really nice and did a great job. He asked me to wear a mask and he put booties on. He checked the fuse box and he checked my water heater. Then he had told me that the fuse had blown, and it was probably because the temperature was high. So, he reset the temp and said, "You got 35 days. If something else happens, just call me, I'll come back out."

American Home Shield has worked great for me. Thus far, the experience with them has been convenient and professional. Recently, a tech came out to do a tune-up on the unit. I pointed out that we were experiencing some slightly odd behaviors. A circuit breaker was occasionally tripping. The tech took that seriously, looked into it, said there were problems, did a little bit more checking and realized that a couple of components on the control board were fried. He said, "I don't have the ability to fix that right now. You need to call American Home Shield and change this from a courtesy tune-up call to an actual service call." I called American Home Shield and told them that. They changed the type of call in their system and the next business day, a different tech came out with the correct replacement part and fixed the unit. There were two different techs and both of them were excellent in their communications and the service that they provided.

I had a water leak. American Home Shield sent a plumber out here. He came out and he fixed the problem. He was really good. We also had to have the dishwasher fixed. It went good, too. Overall, AHS fixed two things for $100 each. So, it's been worth it so far.

When I submitted a claim for the electrical outlet with AHS, it was very easy. I got the name of the company and their phone number and address. Then prior to the appointment, I got who the technician would be who would be coming as well. The service provided by the tech was very good. Now, everything's fine. I'm very satisfied with AHS. If others were looking for a home warranty, I would definitely recommend them.

Our washer was making loud noises because it had broken some of the holders on it. We had it fixed, and we're quite pleased. The techs were very nice. American Home Shield's process was very nice too. We had another warranty with another company for the year before and we canceled that because the monthly fee was x amount then we would have to pay another amount, like American Home Shield. But then after that, the technicians always say, “Oh, well. You need this, and it's gonna cost you an additional...” We ended up saying, “Forget it.” It was just like nickel and diming.

We had a plugged tub in another house that I rent out to a family member. The whole process with AHS was super easy. I didn’t even have to call and make an appointment, I just scheduled it online. The only thing was it took a little while for the plumber to respond. But it was within the time limits that were set. We also got an email with who it was so we could call them if we needed to. With AHS, I like the peace of mind knowing that if something breaks, we can fix it without breaking the bank for me.

I'm satisfied with American Home Shield. I've been with them for a while now but there are always some things that could be improved. Most of the contractors are decent. But I had one that was recent where a plumber came out and unclogged the pipe, but they used the pipe on the outside to uncap it. They broke that cap then I had to go through some changes to get somebody to come back out there to replace the cap. They kept saying they weren’t responsible for it, that it was on the outside. But if they broke it, then why wouldn’t they be responsible for it? One shouldn't have to go through a lot just to get something replaced back to its original state. Recently, American Home Shield sent the wrong technician out. It's a wall heater with a thermostat on the wall and they sent an electrician out when it was supposed to be a plumber. They finally sent the right one out a couple of days later.

My heating went out and Doctor Cool came out. They told me that I had to pay $565 before they would do anything to the system. I didn't have it at the time so they didn't do anything and I didn't have heat for five days. When I called and told them I finally got the money, they made me wait another five days before they came out and worked on it. But it went out the next day again so they had to set up another appointment and they said it was a thermostat. The guy put a thermostat in and it's been working okay but not to the best because it makes a lot of noise.

Both experiences I had using AHS have been great. The first contractors who came out for the garage door a year and a half ago, I paid them to replace the sensors. They had the old light sensors and so when the sun would hit them they didn't work. The tech when I called on my garage door that won't stay shut was great. He was gonna put a battery in the previous remote because it stopped working. But actually, problem wasn't the battery. It was water that got in the remote somehow. The guy did a good job and sold me a new remote.

My hot water heater's pilot light wouldn't relight. I went online and filed a claim for it with AHS. Their website was easy to navigate and I’ve used it before, so it was fairly straightforward. Then, it told me the contact information of the company assigned to my claim. When the tech came out, he was professional, courteous, and friendly. He showed me exactly what he did and gave me some basic information about the sequence of how you light the pilot versus the instructions that were on the water heater. So far, everything's great. The warranty is reasonably priced and the contractors that AHS have used have been knowledgeable.

American Home Shield is the best decision I've made for my home. I was a little on the fence at first, but it's paying off already. The first time we had to call, the garage door was not opening. Somebody came out the next day, which was excellent, only to find that it was just a matter of pressing a switch. But still, we wouldn't have known that, so it was money well spent. Recently, our dishwasher went out. Someone from GE came out and took a look at it. He ordered the parts and those parts came to our house. He came back and fixed it then he was gone. Then the microwave went out and all the lights in the foyer went out as well, which was very strange. We weren't sure if those were connected or just two separate things. The same guy came back out and looked at the microwave to see what was going on with it.

AHS's warranty is a really good product for the cost. It's a cost savings. When we had the policy in Dickinson, right after moving in, the garbage disposal went kaput. American Home Shield sent somebody and they automatically replaced it. It was wonderful. Our last claim was for a furnace checkup. The tech did whatever he was doing but when he was finished, he didn't give us an update. There was no communication at all. Other than that, in the even that something happens, like when we had an issue with the HVAC, the home warranty makes it a lot easier to get repairs done.

When my garbage disposal was making this crazy mechanical noise, a repairman came rather quickly from the time that I made the appointment. His work was fine but when he was coming in my house, he didn't have a mask and shoe covers. I asked him if he could put a mask and he said he had it in his car. The other part about that was when I asked him if he was vaccinated, he told me no. People can do whatever they want with their choice but that's something that people need to be aware of and to make that choice whether or not they want someone who's unvaccinated to come into their house. Folks shouldn’t assume that it's okay for them to come.

When our AC upstairs wasn't working, my husband wrote the claim and worked with the guy. So far, everything has been fixed every time that we have used American Home Shield.

When the heater not heating, American Home Shield was able to identify a company really quickly, which was exactly what I needed because it was cold. There was an issue with a blower motor and a wire was messed up in our thermostat and the tech who came was awesome. He took a look at my system according to the issues that I had identified. He troubleshot it and both of my systems are working perfectly now. They heat and cool, and they're accurate. When he came the first time, he looked at the downstairs air conditioner and did some troubleshooting on it. Then he went upstairs and that was when he realized that the blower motor was out. He told me that he was going to put it on order and gave me an estimate about how long it was going to take because they didn't have it in the local area.

Everything went great with my recent claim with AHS. The techs came straight in, diagnosed the problem and repaired it.

The people that came out for our refrigerator took care of our problem. It was very quick and they were very professional. They fixed it right on site. AHS gives us peace of mind. We've also referred AHS to a couple of our family members that have also signed up.

The heat was running, but the AC wasn't cooling. We called AHS and when the man got here, we felt really foolish because the breaker was tripped. But the tech was very nice and the service was very prompt. In fact, we had a message from American Home Shield telling us that he was coming and he had already been here the day before. All in all, we were very pleased with our experience and the warranty is well worth the money.

There was a code on my washing machine. It said SUD and then F1. A tech got to me the next day. He determined that it was a faulty pump. He repaired that and everybody's happy. It's hard to find the right people to do the right job and any kind of repairs that I need to have, I have to go through four contractors and nobody shows up. It's cool that with a home warranty, it's just one phone call and they have the appropriate person first time out. I've been pretty satisfied with AHS's customer service.

My refrigerator was tripping the breaker. The service provided by the contractor was great.

I had an AC claim to American Home Shield. Water was spewing out of there when it clicked on in the early morning. What the tech had diagnosed is that's normal because it was like a build up of the condensation, and then, overnight, it kind of froze. Then, when it warmed up, water was just melting down the roof. The technician was awesome. He did the job. He took things apart and checked it and put it back together. He was very professional. Everything's working good. Overall, I was satisfied with the whole transaction.

The dryer stopped working and the repair guy came to the house and checked it. Based on what I told him on the phone, he knew what the issue was. He said it was probably the belt and that was exactly what it was. He came with the part and pulled it apart and replaced it. He was a nice guy and very professional. He was on time and the service was good. It was an awesome experience.

I had a leakage in the basement from the tub. The techs came in a timely manner. The only thing I don't like about American Home Shield is that they have increased my payment twice within the last six months. I don't like being given these upcharges without even being notified. But I'm not displeased with AHS.