American Home Shield Reviews

The last time the contractor came out was for our microwave that quit during Thanksgiving. With getting parts, it takes them longer to get out there, but it's not their fault. But prior to that, they came and fixed our washer and dryer. American Home Shield does great. Anytime you have to call, they're very helpful.

The contractor sent out a very personable employee and they did a good job. They examined my water heater, told me that it was shot and they would report and be back the next day, and they were. They put all the extra new stuff on it that the other one did not have.

AHS is reliable. Their techs are right on time and very helpful. The heating element went out on my dryer and on the washer, there was a clog that was causing it not to drain. There was also something wrong with one of my refrigerator's defrosting units. The tech fixed the washing machine right away but for the refrigerator and dryer, they had to come back.

The garbage disposal was leaking at the bottom and where the electrical cord goes in. It usually takes a couple of days for people to come out, but the tech called me and said he will be out between 8:00 and 12:00 the next day, and 8:30 he was here. He was good. He went on and changed it out, and he was gone. At another time my freezer stopped freezing. I called a refrigerator guy out and he came. He called me the same day, because I put the thing in on a Sunday and he was out the next morning. And I said, "Wow. This is surprising. It usually takes a couple of days before you heard from anybody." He said, "I don't play around with people's food." I like that if stuff breaks in the house, I don't have to come out of pocket so much. It's good. I tried to talk to some of my friends that don't have that kind of coverage and tell them, "Hey, it's good to have."

We couldn't get the water to turn on in my son’s bathroom. It was a pool faucet and we weren't familiar with it so, we were having trouble. The repair guy responded right away but he had to schedule a couple of days out. When he came out, he told us how to work that type of system and it ended up that nothing was broken. Having a home warranty is for the just in case. It's almost like your health insurance. You hope you never have to use it but it's nice to fall back on if there is going to be a problem and hopefully, that issue will be covered by it, which is our result. We're satisfied and not disappointed with American Home Shield. It has helped us so far.

The toilet was leaking in the back. I noticed it when my water bill tripled. I figured there had to be something wrong. So, we figured out it was a toilet that was leaking. So, the contractor came and in 15 minutes, they had the whole thing fixed. I like the way that things are handled in a timely manner and people are always ready to explain what is and not covered. American Home Shield seems to cover a lot. I like the fact that when something breaks I don't have to go looking for somebody to come, that AHS gets somebody local and sends them. It is a good idea to have.

I'm always on the go and because I don't have time to do the minutiae and intricate details and call a vendor to come out and do XYZ, American Home Shield is a way for me to have some type of maintenance in place to manage when things need to be repaired and maintained. With American Home Shield's customer service, there were times when it had been challenging, but they've put forth some effort and have been attentive to a lot of the feedback given. These past couple times when I needed to use it, they definitely improved, and in my last two cases, I've been pleased with the subcontractors.

The dryer door broke at the bottom and the technician that came was good. It was a good experience with AHS.

When we first started with AHS, the service was good. Then we got into a situation where I would have to call for service and I’d be on hold forever. And sometimes I couldn't understand what the reps were saying because they didn't speak English very well and it was very difficult. Now, I've learned that I could go online and request service. And that has made the biggest difference in the world. So now, it's a lot easier and I'm very happy with the company doing what they do and helping when you really need help.

With a busy work schedule, having American Home Shield gives me peace of mind. To be able to file the claim and know that I don't need to be following up with anybody is a big deal. When the washing machine was not spinning and draining, a contractor was able to get here in less than 24 hours after I made the claim. They were efficient and very quick and prompt. In some cases though, it will take longer according to the issue.

My AC unit was out and it needed a new compressor. The claim process with American Home Shield is pretty simple, easy and good. They’re great. I noticed that the monthly bill has been going up, though.

American Home Shield is reliable and the process is good. I called them for my washer that was broken. I had to wait a long time on hold but once I spoke to them, everything went well. They called me back, said somebody will get in touch and it went smoothly. The guy was very professional. He came in, tried to fix it, but he needed the part. He ordered the part and when the part came in, he came back and put it together.

My stovetop and oven had no fire under it. It was just popping. The sparks were flying. When the techs put the igniter on there that day, and then I went to put some food in the oven, it didn't heat up. I had to call them back. When they came back, it was another tech and he said that it needed a gas valve. It wasn't getting the amount of gas. I put a chicken breast in there and it didn't do anything for about an hour. The fire came on, but everything got no gas. So, they had to order a gas valve. It hadn’t come in yet. Today, I received the cooktop for the stove. They will call me to give me a date that they gotta come and install it.

Our washing machine kept running water. The techs had to change some kind of cylinder. They had to come back once because they opened up the package in front of me, and it was broken. Then, when they were taking it all apart to put in the cylinder, another part broke. So, they had to replace the cylinder and something else. I wish the parts didn't take so long to come in, but that can't be helped. Right now, everything is good. Having American Home Shield is more economical.

The technician was excellent, efficient, courteous and good. He was very businesslike, did what he had to do and did it good. But he was overwhelmed because he was working on three different appliances at the same time and left the refrigerator undone. He left the defrosting and didn't even tell me that. So, the refrigerator was hot and everything was spoiled. The ice maker was completely frozen and he didn't bother to even check it when he left.

My microwave quit working. The timer worked, but it didn't turn on. We got a text and an email from the vendor and scheduled the time that they were going to be here, and had a picture of the technician coming. They did a great job. They left the pieces that were broken and showed us what was causing the problem and left me the broken pieces. AHS has always worked out just fine.

I've had some issues with AHS this past year. I waited six weeks for a refrigerator part and I shouldn't have waited six weeks for an appliance that I need in the house. It should have been replaced right then. Then, we got the part, it was put in, and we went another full week to still wind up having to replace the refrigerator. They paid for the refrigerator and the rep told me that they would credit my account back $75 because of how long it took to take care of it. They still haven't sent the $75 and I need it. After that, I had an AC issue and AHS sent somebody out. One contractor came out three times and did not fix it. He reported that the coils needed to be cleaned. The coils are clean all the time but they might be bad because of age. AHS sent another contractor back out who said it needed to be replaced.

We had to reroute the air ducts and the contractor came out right away. They were very intelligent and informed. They did a great job.

I'm very well pleased with American Home Shield. I had to have a hot water heater replaced and the contractor was very timely. They did it in about an hour's time and everything was good. We upgraded to a little bit bigger unit and had to have some drains put in that we didn't have on the old one so we had to pay something extra. We love American Home Shield.

The heating units are in this crawlspace in the attic and the fan wasn't coming on. It's in a place I can't access and I can't crawl in there and get to it. So I needed somebody to come out and reset that. It took the the techs five minutes. They were very polite and they were neat.

American Home Shield is pretty clear of reviewing all the plans and what their plans cover. Recently, Edu-tech came out for a 220 outlet for my oven, and it needed to be changed out. The technician was excellent. He showed up when he said he was gonna show up and talked us through what he was doing.

Whenever we have problems, we just contact AHS and they contact the contractor. When we have things go wrong, we don’t have to pay for costly repairs. We just pay the fee that the warranty charge.

The oven wasn't working right. It was a faulty igniter. It was an awesome experience with the tech. He had what we needed on his truck, which was awesome, too. I was very impressed with the repair guy because he fixed what he had to fix. A lot of these home warranty companies send out people and they always try to upsell you on stuff, especially to the older people. But that didn't happen to me with American Home Shield. My husband picked them out and it's been great so far. The technician had a great personality. He was working on a holiday and came out in the evening. He's an asset for AHS to use for their company.

The claim took a little longer because of the supply and demand of appliances. American Home Shield doesn't have enough washers and dryers. I wanted to purchase a pedestal, but they didn't have any pedestals. I had one made but they didn't put it on. For the range hood, they needed to approve if I could get another one. However, one of my burners stopped working and it's been less than three months since their contractor did my stove.

The guy from this one plumbing company is rude, awful and doesn't know what he's talking about. I had to go back and forth with American Home Shield with my payment and to get somebody else out here. I went round and round with them for a long time and spoke to a manager. The big problem that I had with them was that it was a big leak. It ruined my whole kitchen and it took them so long going round and round with this and that. There was even mildew and mold growing because it took them so long to figure this out.

AHS has been great and they've been really responsive, as far as getting the contractors out here. We had one issue where we had to have the contractor come out repeatedly and there was no push back, so we're very happy. Recently, we had a tech come out and he was fast and professional. He was in and out. He talked to my husband, changed our garbage disposal, and was out of the way.

The furnace would be going and it would stop then it wouldn't completely heat the house with the right temperature. The contractor completely fixed it and the service was great. People should get American Home Shield and I've told a couple of people that were buying houses. It's a safety net and it takes a lot less worry off of your mind knowing that you may not have to shell out all of the money if something breaks or goes bad.

I filed a claim online when the microwave wasn't functioning. The website was user-friendly. The tech explained to me what caused the problem. He explained that it was a problem with the door and that he would have to order a replacement part, and the timeframe for which it would come back. I was pleased with the services of that particular company. The microwave is now functioning as expected. For the most part, I've been pleased with the services that I've received from American Home Shield.

I have a dual oven and when I was doing self-cleaning, the bottom oven locked up and stopped working. I called American Home Shield and the rep was very pleasant. A technician was sent out but the unit is old and they didn't have a piece to replace it. So, he put in an order to have it replaced and AHS approved it. I have to call them because when they brought in the new oven, it was bigger than what I had. They would not do any modifications to the unit. They would only install it but they couldn't install it because the space where they were taking out my old oven was not large enough. So, I had to pay someone to come in, open up the space and install it for me. Once we got the oven out, I had to put in the new one and I need to let AHS know that they can come and pick up the old one.

My dishwasher wasn't getting any water. It wasn't washing. The tech had to order a part. There was some kind of pump that needed to be replaced. He was personable, and showed excellent service. I’ve recommended American Home Shield to somebody already. It's very helpful. It's economical. It's a great idea to have a home warranty.

My dryer wouldn't start. I submitted an online request to American Home Shield. The website is good. The guy who was sent here knew what he was doing. It was a fuse. He just went on and put the fuse in and cleaned the machine up. He put it back together and was out in about less than two hours. Overall, AHS is a good company.

In my recent claim, the breaker wouldn't stay on. I figured it was the switch itself, and sure enough, it was. The electrician came out and replaced it. It was affecting the dryer, the utility room, and the garage light. Having American Home Shield is good to have for peace of mind. I had gone through three water heaters and it was very hard to come up with 600 or 700 bucks every time.

I like that it's very easy to put a request in with American Home Shield. I get contacted by the next day, so that's good. Then the contractors come out three days at most after I get contacted. Recently, American Appliance Repair came out for the washer. Then the error message has come up again, and I put in a request again that it wasn't fixed. I got the system message yesterday that a contractor was assigned. I'm waiting on that one, but it might just be because of the weather. I also got a message that I wasn't going to be charged the deductible. But I didn't know about the 30-day rule.

High Priority Plumbing came out within 24 hours, did the job and everything was great. I did my claim through a service contract I have with American Home Shield. They called me back in an hour and the plumber was here within a few more hours. The guy was great. He identified the problem, isolated it, solved it, kept everything clean and left.

Our furnace went down and the tech came and figured it out within a half hour. He then traveled about an hour away to get the parts and came back and got it going up that day.

I had a leaky faucet. I put the request in to AHS's website and then it immediately came back and said my claim has been assigned to The Lindsay Company. They called me and the techs were perfect. They put a seal kit in the faucet handle. Everything has worked great so far with AHS. Depending on how much how much work you need around the house, it could be a very good deal. And service is great.

I filed a claim for my laundry but it was a simple fix. The techs caught something that was there before that was leaking as well. Recently, the furnace stopped heating up after a certain temperature. It would just shut off and I would have to restart the AC and do it again. AHS set an appointment right away for me but it took Doctor Cool a while to get to my house. They had to come three separate times. The first time, they changed the motherboard and that wasn't the problem. The second time, they adjusted some things but that wasn't it either. The third time, they redid the motor and the furnace has been working since.

The pump wasn't circulating the water. I put in the claim. American Home Shield had the provider. ABNation came out. It was the very next day. They were able to get the pump going again, with my existing equipment and said if there were any future issues with it, to just call back and they would get contacted again and be taken care of, reevaluated and taken care of. Lo and behold, it happened again a week or so later. I called back into AHS and they contacted ABNation, who was able to come very quickly. They wanted to come the next day, but I wasn't going to be around. So I was okay that they came a couple of days later. They came out and got authorization to replace the motor on the pump. They went ahead and did that quickly. And it seems to be working. So, I'm very happy. Jordan, the gentleman that came, was very courteous, professional, timely, knew what he was talking about and how to get it done. He was terrific.

A bathtub drain had broken. It turned out not being something from normal wear and tear. I ended up having to pay another plumber to fix it. But, the techs that AHS sent came out and looked at it, and told me everything. Everything’s working well now. I like being able to do my claim online with AHS. So far every vendor I've dealt with has been very nice, professional and on time. I recommend everyone to get AHS.

For the most part, it's been all right whenever I file a claim. If it's someone that I've used before and I saw that they did good work, that's who I ask for again. When the water heater went out, I told them right off the bat that I wanted someone that would do a good job. All-American Plumbing came and did that. The guy that did the work was one of their top technicians. Any time I have anything done to my house, I always watch, and we held a casual conversation while he was working.

I've used AHS on four or five different occasions and they've always come out within 48 hours. They were really quick with getting to my house to try and correct the problem when I had a claim for the dryer. They sent a service technician out but the dryer was only five years old and he suggested that it was not cost-feasible to repair it. I opted out for AHS to let me buy a dryer from one of my places like Best Buy and they're going to reimburse me. They said that they've already allotted $735 for reimbursement.

A contractor did the repair for my outside plugs that weren't working. However, it's frustrating every time I call American Home Shield. I had a big issue with them this summer and I wrote to the CEO. They just take your money but they don't ever want to pay for stuff when it needs to be replaced.

I've only had to use American Home Shield once, but it worked out well. I had a problem finding someone who could do it in the timeframe that was available. But AHS was able to find me a vendor who could come to my home, and he did. He found what he thought the problem was. So, he left. He said, “I will get the part and I will come back as soon as possible.” He called me on Thanksgiving morning to say, “I have your part. Do you want me to put it in?” “Yes, I do. It’s Thanksgiving.” He said, “It won’t take long. I’ll have it ready for you.” He came, and he was in and out in 20 minutes. So polite.

There was one time that AHS didn't have the part for something and they wanted to cash out. We found the parts online and they took care of it. This happened again and the last time, my issue wasn't resolved. My furnace was not working. But it started working right before the gentleman came. He tested it and the furnace part was okay. But I have a thermostat and an alarm system and he called for someone else with more experience to handle the communications there.

Updated on 01/13/2022: This is a continuation of a previous review, Leaking Toilets. Neither the contracted plumber Rooter King (first one) nor the (second plumber) Supreme Plumbing have completed any work on the 3 leaking toilets approved for repair. Multiple calls to AHS customer service and no resolution. Stacy replied on the previous review for this issue and stated AHS would be contacting me, no contact... disgusted!

We had a drip of water in the wall and there was water damage. I called AHS on the phone and it was very easy to get through to them. AM PM Plumbing came out to verify there was a water leak. They tore the wall down on one side of the kitchen, found the leak, and fixed it. Then, they are coming back to put in new wallboard and paint it. It's the same thing for the water heater in the garage.

My icemaker went out and the contractor inspected it to see what was wrong. They ordered the part and it took a couple of weeks before they got it in. But once the part came in, they came out and installed it, and all was well. Everything's working great right now. The techs were professional, friendly and showed good customer service. It was my first claim with American Home Shield and everything went smoothly. The technician said that AHS is one of those who they would come out first because they pay for each trip. I missed a phone call when he was on his way and he said that normally, he gotta turn back around. But with AHS, they’ll still come out because they pay for the trip, which was good, because I tried to call him right back.

An hour or so after I submitted a claim through the American Home Shield website, I got a text message acknowledging my submission there. Then immediately, maybe an hour after that, I got another text message saying that it's been assigned to AH Appliances Repair. What happened was they didn't come out immediately. The repair person called me, and he said he wanted to do an online diagnosis. I said okay. Then he sent another link, which when I clicked on that link, it enabled a video on my phone that he was able to see. He asked me to turn it on and then show him what exactly was happening.

My side of the sink wasn't draining properly. The contractor came out and took care of it. A-OK. We also had them the week after Christmas for a toilet problem. We called it in Christmas Eve. They came out the Monday after Christmas, because the owner of the company called me the day after Christmas on the 26th. I was shocked. I've heard they did no calls because nobody works over the Christmas holidays. He said, "Are you gonna be home tomorrow, Monday, the 27th?" I said, "Sure." They said, "We'll be there between 8:00 and 10:00." They showed up at five minutes to 9:00. The toilet was leaking around the base, so they had to replace the seal. They didn't have the kind that would work. It wasn't the right size. So, they went to someplace to get a seal, brought it back, and they were gone by five minutes to 10:00. We like American Home Shield.

I tripped the breaker and I thought I flipped them all back, but apparently, I didn't. The electrician just checked the breaker box, tripped the breaker back, and the light was on. I wasted $75 on that. But he's been out a few times. I love him. American Home Shield always resolved every problem.

It's been pretty seamless with American Home Shield. I had one issue where I had an emergency situation where a pipe broke, and I had to call someone to figure out how to get that expedited. But other than that, everything's been great. Recently, we had an HVAC check-up. The experience was quick, easy and professional. They were in and out in 20 minutes. I like having a home warranty for the ease of stuff like this. I get on the phone or do my little online thing, put in what I need, and American Home Shield comes up with a person to take care of it. If there's a deductible that I have to pay, it’s done pretty automated as well. In this age of craziness, convenience is always a beautiful thing.

I had a contractor come out and do a service on the unit. One of my breakers for one of my heating elements was going out. The blower motor was making noise and I thought it was normal. They said it wasn't. When they told me that, I made the call to American Home Shield and put in a service order. Now that they fixed it, it's quiet. The contractor knew what they were doing and were timely.

I put in a request for service and within an hour, somebody reached out to me and we scheduled a time. The tech diagnosed my issue pretty quickly and he just had to wait on a part. He did a temporary fix while the part got here.

The claims process was very simple and seamless. I had an issue with my dishwasher and the tech was very helpful. He had to order a part, and then came back and did it at a different time. With AHS, there's a little less hassle and less out of pocket. I like the service.

We had a garbage disposal and a kitchen faucet that needed repair. The first contractor AHS assigned to us here in the Los Angeles area made an appointment. Then, he called up that day and canceled. He said they're too busy and made another appointment. I called AHS to complain and they sent another contractor. The contractor called and said they'd be out. Then, they brought out the garbage disposal and fixed the sink. But the first garbage disposal they hooked up didn't work so they had to go get another one, which we did right then. The tech went somewhere and brought another one out. They hooked it up and everything's fine. Also, the faucet no longer leaks. It took a while but we were happy with this claim eventually.

I pay for the highest plan that American Home Shield has so I got a free once-a-year check on my HVAC. The person they sent said they couldn't work on a mobile home so they left. AHS called them back and suggested that we make sure they knew it was a mobile home any time we call them out for service on anything. When AHS figured out that the other company couldn't do that, they sent somebody out the same day that that guy came out and said he couldn't do it. The new guy was very helpful and made sure I knew how to access the furnace. He even looked at the filters that I have to change out and made sure that I knew what size they were, how to put them in and how to take them out. So, that was awesome.

I enjoy American Home Shield very much. But, nobody's at customer service is picking up. If they could work on that, that'd be great. Other than that, they're very professional, courteous, and helpful. Recently, ice was clogging up at the bottom of our refrigerator and the tech replaced one of the parts.

I'm satisfied with American Home Shield. Everything is lovely. I made a claim Sunday night after Christmas and that Tuesday, I had a technician out here, so that was pretty swift. My stove wouldn't switch from broiler to baking and everything came out well. I wanted to write a check and the tech kept saying not to. After he left, I looked on my phone and realized the service charge had already been debited from my account. The service charges went up a little bit but a thing that's good about it is we're already charged before a technician comes out. There’s no more cash passed at the door and I like that.

AHS is a pretty good warranty company. We had a leak coming from upstairs and it was leaking through the ceiling downstairs. The tech fixed everything.

There was something with the plumbing and some sheetrock had to be cut to get to whatever the issue was. The contractor came to do that. The best thing about a home warranty is the potential to have some peace of mind that if something goes wrong, it won't be a devastating cost. To this point AHS has done a great job of covering. Fortunately, everything's been fairly minor. But the warranty is a good value for the price.

We purchased a house about a year ago and we didn't know what was under the plumbing. A lot of our drainage was really slow and we snaked it as much as we could for ourselves thinking we took care of it. But we noticed that our plumbing was still a little slow. We submitted a claim with AHS and the tech went in and snaked it as far as he could go. There was a lot of buildup and he unclogged our drains. He was wonderful, friendly, and kind. He did what he had to do and it was a rainy day, so he even put shoe covers on once he came in. So it was amazing and he was better than the last technician that visited for the problem with the shower handle. We had some leakage there and he was charging us a lot of money to get it done. We paid him to come for the services then we had a letter sent over that it would be more.

The heater wouldn't come on. The breaker on it melted. An electrician came and they replaced the breaker. It’s a fail-safe. But they replaced the inside breaker and it worked. Then an HVAC person repaired the actual fan. It might have been something with the fan speed or the motor. It wasn't totally not working, but it was functioning slower, and he repaired that. American Home Shield's price goes up every year. Other than that, I've had good service with them.

When I started to acquire a home warranty, I contacted a few people and talking with American Home Shield was simple and to the point. They satisfied what I wanted. American Home Shield is a good choice. All of my experiences with them have been above average. Recently, we couldn't get the unit to come on. It's a gas furnace that's tied into the AC. If the air conditioner compressor doesn't come on, it won't blow heat. I called American Home Shield and everything went perfect. There was a small communication issue, but that was my fault. I got texts to meet the contractor out at the property but didn't see them. But when I got there, he was there working on the unit on the outside. He was cordial. He needed to come inside and I was able to open the door for him to come inside. He came in, found the problem and corrected it.

American Home Shield sent All Brand Appliance Repair and they fixed my dishwasher, my freezer, my refrigerator and my washing machine. The freezer was making some kind of weird noise. Some kind of fan was out of place, so the tech fixed that. Then, the motor part on the bottom of the refrigerator was shot. So, he cleaned all that and he replaced that part. It runs like a champ now. The dishwasher needed a new motor and some kind of sump pump thing. He fixed that. Then, the washing machine got everything new, part wise, in it from the ground up. He just rebuilt the whole thing instead of replacing it. The tech's name was Will. He's awesome. If I can have somebody come out, I'd request him. The only problem I have with AHS is each year, the monthly charge goes up. So, if you can pay for the whole thing up front, I would do that. When I first got Home Shield, it was like $49 a month and now, it's almost $65.

All American Plumbing did good. They came earlier than what they said they would and then unclogged the drain.

When we turned on the heat, the downstairs wasn't heating up. But we didn't get the whole picture until after I looked at the energy bill about three weeks later and realized that our energy bill is still looking like the air conditioner is running. I went outside and I turned off the breakers and we could hear the air conditioner turn off. Apparently, the air conditioner fused itself into the on position and has been running nonstop since at some point in the summertime when we were using it. Then, when I turned off the breaker and forced it to shut off, ice had accumulated on the unit. The ice that accumulated was way too much and it dripped down the tube that goes up to it through the house. There was water leaking from the ceiling in the master bedroom.

The toilet was clogged. I unclogged it, but it kept clogging over and over. And the tech said this type of toilet does that. I told him that we changed the toilet. And I got this especially so it won’t be clogged. But he didn't do anything. He just said, “Nothing I can do.” He came twice. And the second time, I told him to do the sink. He said, “I did it for you. But really, nothing is clogged.”

The AC stopped working. Apparently, there was a broken coil, so it was leaking into the closet and underneath on the roofing where it is. That was what AHS followed up and pursued back as it hadn't been addressed a couple of months. Different companies came through and the last company that they arranged to come didn't fix the coil. It was broken down and there was nothing the company could do, but they fixed the heater because the heater had also gone to pieces on the same unit. Now that it's winter and the heater was out, I asked to go ahead and fix that, and the guy did. Now my wife wants to turn it off at night. It's too warm and she's not used to it anymore.

American Home Shield should be honest and say, “We’re not gonna replace. You either pay the labor cost or the equipment. And the customer has to pay for the labor.” They should not mislead folks to thinking if the heating system goes, they have a home warranty to help them pay. People need to know upfront what they're getting, especially for the major components of the house. That’s gonna cost the most money. If I’m paying 100 something dollars a month, and I had AHS for over two years, I could have just saved that and paid that myself.

The service for the last claim was pretty good. The company that was hired by American Home Shield fixed the washer and it was quick. They looked like they knew what they were doing. They got it resolved that day, then they came back the following day to finish the problem.

We had a leak in the wall that went on for a little while. I kinda figured out that there was a pipe that must be leaking inside one of the walls. The guy from Infinity Plumbing came out and he tried to cut two small holes in the Sheetrock, but he found it. He heard it and fixed it immediately. He was a good guy. He's very efficient. As far as the claim submission, I did it online. American Home Shield's website is pretty good. I received the name of the company and I was told that they would be contacting me, and if they didn’t contact me within one day, I should call the number that they gave me.

The experience with the contractor was wonderful. It was a user error on my part on how to repair something and I called up American Home Shield to fix that. A guy came out and got it fixed nice, neat and quick. I like the fact that AHS is something that is readily available and easy to use for people that aren't mechanically inclined in any way. So far, everything I've experienced with them has been great.

A contractor came out for my heater. There's a blower motor that exhausts the gases from the natural gas burning off and it went bad. They had it fixed within a week because they had to order the parts. Other than that, it was quick and I was surprised.

The blower on the AC wasn't blowing anymore and the person AHS first sent out kept messing it up and getting mad at me. The tech even texted me that I had no business giving him a low rating because he had bent over backward to try and get this thing fixed. But he just kept reordering the same motor that didn't work. I don't think AHS vets their people as well as they could be.

The claim process is sometimes very easy. Once you go online, they assign the service and it goes very smoothly. But if there is any discussion, you can never find anybody to talk to you. Once they decide that they’re not going to fulfill their obligation on one item, there is no way that you can fight it. One time, the technician did not give them the report. I asked them to let me speak to somebody in charge but they said they were was no supervisor. They told me I had to wait and that somebody would call. They never called. Other than that, if I have an issue that they agree to cover, it's a good thing. I don't have to shell out the money myself. Also, ABNation who came out for the spa repair came when they said they were coming and the technician was very good. He did what he had to do.

My dishwasher top sprinkler broke. The people who came through American Home Shield fixed that. My refrigerator stopped dispensing ice and water. AHS had to replace my refrigerator. I upgraded, but I did not have to pay out-of-pocket for them to replace my refrigerator. They were gonna do a value-for-value. Having the warranty is a very good benefit. It's better than calling somebody to try to repair things.

I had an issue but it took a long time for American Home Shield to resolve it. I had a sink that overflowed, and there was water damage from the incident, and according to them, all they do is deal with just cutting off the water. If there's any water damage, they're not responsible. I don't feel that's right. To me, that wasn't enough service for the money that I paid for them to come out. Then, instead of getting it done in one day, I had to wait about three days before the people that called me came out. They diagnosed an issue, but they possibly knew what was going on when I told them on the phone what happened.

There were three issues that I reported at the same time on December 22nd to American Home Shield. One of them was the electric and they were able to schedule the electric person. Some of our outlets didn't work but the contractor helped us understand which switches control which outlet. The service was very good. Another one was for the garage door opener and that was resolved satisfactorily. They were able to schedule the garage person within two days. I also had a leak under one sink and we had an issue with the water pressure being too high coming into the house. But the biggest concern for me was the hot water heater because the temperature in California that whole time has been in the 40 at night and in the morning and I had no hot water. And AHS didn't schedule the plumbing person until January 4th. So, that was two weeks.

The guy came out when expected with the rekeying service claim. He was nice, very personable, and did a good job. We were happy with how it all went.

The website is pretty good but sometimes, it isn't obvious what to select -- what's closest to the issue that I have. Also, I can't see what I submitted last. One time, it said that my claim was completed and it wasn't. I went back and updated it to say that these weren't complete but I couldn't see that claim when I went back in. I could see that they had approved one of the three issues but not the other. That was confusing and I ended up having to call the appliance people. But they said I have to call American Home Shield. It was a little bit challenging. There was a lot of extra work but I like having the warranty service.

A contractor came and took care of the claim within a couple of days. It turned out that the whole heating unit needed to be replaced. The first time they came around, they did a good job. But American Home Shield made me pay last week and wouldn’t give me a date. Usually, for big jobs like that, you pay half of it ahead then half of it when the job is done. But they refused to do that. They wanted everything at one time and I'm still waiting. I was told last week when I made the payment that they had located the unit and I would be hearing back from the store within couple of days. That was Tuesday and we're past seven days. I'm not too happy right now with American Home Shield. I paid for a new heating unit but I have yet to see or hear from anybody on when they are showing up. American Home Shield could do a better follow-up and make it easier for the payment.

The water leaked at the water heater. My wife sent an email to American Home Shield and then the contractor came out and changed out the hose bib on the water heater tank.

The porch lights and the outlets along two walls stopped working. It was a holiday so I didn't hear from the contractor until Monday but they came out the same day and was able to fix it. My experience with American Home Shield has been great and I like the idea of having that protection on my home. So, if something breaks or something goes wrong, they're there to assist. I strongly recommend AHS and I recommended them to some of my friends and people at work.

I’m having good experience with American Home Shield. I got a claim for my washer and dryer. There was something burning when you try to use the washer. On the dryer, when you’re drying the clothes, you'd see all the drywall in the house get wet. The guy came in. The hose behind the dryer was off. So, he had to put them together and clean it up. The dryer was fixed. As for the washer, he said he cannot fix it. They said they’re gonna replace it, but I haven’t received it yet.

I had leaks in a copper pipe and under the tub. AHS sent me the name of the contractor and the contact number by email and said that I’d be receiving a call from them. They called me and they did a good job. They replaced a piece of copper pipe and tightened another piece for the leak. I have another claim that I'm waiting for American Home Shield to call me back for. The person who came to fix my HVAC system was also supposed to repair some holes in my ductwork. They said that AHS doesn't cover that and that they don't fix ductwork. And they left. I checked my contract and ductwork is covered. I had to call AHS three times and they tried to call the contractor as well. They won't reply to American Home Shield.

My toilet was unstopped but the wax ring wasn’t there so the water was seeping from the bottom of the toilet. It needed to be reset and the contractor took care of it. The repair guy knew exactly what needed to be done. When he got ready to leave, I looked over to make sure he resolved it. I hate that you have to wait up to 48 hours for the service although for this incident, the contractor came out a little sooner than I would have expected. But if you have a plumbing issue, you would rather go outside of American Home Shield than to have to wait. I would still recommend them. I've never had any shoddy service from them. It's just the wait.

A contractor had to come out for the air conditioner upstairs and fixed that. I had the plumbing inspected, but it looks like some things weren't inspected. They had to come out for plumbing at least three times and I had to pay $75 every time they came out. One time it was waived. They had to come out for the well as well. They had to do that twice. Every time they came out, they were pointing a finger at each other but they were very kind. The plumbers were kind of confused with all the piping that was done to this house. They couldn't recognize some of the piping. Some of them could not take the filters off that was supposed to be taken off. They didn't have the right equipment. That was why somebody else had to come out.

The other home warranty company who also came highly recommended like American Home Shield was cheap but the rep called me in the middle of a busy day. I asked him to shoot me an email with the offering so I could respond back that way but he never did. I called American Home Shield, and they were good about what they said. I asked the lady the same thing, to shoot me an email, and she did so I ended up going with American Home Shield. I just had my first service call with them around the holidays. I had some issues with my garbage disposal. I called the Thursday before Christmas Eve and a tech came out the next Wednesday. I wish they let me know, with it being the holiday, it might be delayed. But American Shield was good as far as helping me out and getting the plumbers out. The plumbers were good too.

I had a leak in the wall and the plumbers had to cut open the wall to get to it. One told me American Home Shield would contact me to have the wall repaired but I haven't heard anything yet. They also fixed my toilet.

We had a previous home warranty company and it was evident that they were just selecting the cheapest. So I started looking around, found American Home Shield. And the fact that they have a history of being the oldest home warranty company, and they're still operating on the same basis, means that there has to be a lot of happy customers. Having the reputation and the history, evidently, they're doing things right.

The clothes dryer was not heating. I called American Home Shield and a contractor contacted me within the day. They came and had the parts. It took them half an hour to do the repair.

I filed a claim when my refrigerator went out and it was pretty simple to navigate through setting it up online. Then, they sent somebody out right away. The guy from Jay Appliance Repair came and he was fast. He fixed the refrigerator and I haven’t had any issues.

You get good service with American Home Shield. They follow up. Recently, there was something going on with the lighter that it wouldn't click over to turn the heating unit on and off. It was very simple to make the claim and someone contacted me within 48 hours. A contractor came and it didn't take long at all for them to diagnose the problem. They cleared it off and had it taken care of in about 15 minutes. The guys were exceptionally pleasant and I felt good with them coming in.

I’ve had good experiences but I had one situation where I had a leak in my air conditioning and ceiling and the contractor that came out went upstairs, said he fixed it but didn't do anything. It cost me several hundred dollars because I could have just painted my ceiling, but the problem went on for another day so I ended up having that Sheetrock replaced. But I've also had very good contractors that came out quickly and did what they were supposed to. I’ve had one person come out the same day I called, so that was nice. He put on his little booty things before he went in the house. He was very good. I would definitely recommend American Home Shield. It's nice to be able to go to one place and report a problem and not have to worry about who I'm going to call. It's nice to have all that taken care of.

The appliance stopped working and when the technician looked at it, it was something going on with the wiring harness on it. When he tried to order that, he couldn’t get it to work. Then, the part that they needed was no longer in stock. But it’s fine now. I got a replacement. American Home Shield is a good investment. They were fast and friendly, and the service was top-notch.

The thermostat completely went out. The tech was able to get out pretty fast, exactly when he said they will come. He was a really nice fellow and he did really well. But, we've had problems with some of the guys that come out. Some are not very cooperative and I didn't like them. I didn't like their attitude too well. Other than that, AHS kicks in pretty well when we need them and I like that part about it. They respond and we get the problem taken care of. We were saved from a lot of headaches and costs of some things that go out by dealing with them. It helps us tremendously. If we hadn't had Home Shield, we would have been in pretty bad shape. We appreciate everything that they do.

So far, whatever has gone wrong has been covered by American Home Shield. Their claim process is efficient. American Home Shield works well with me so I'm pleased with it. I'd rather save my money and pay monthly than to have to pay for a lot of repairs as they come up. When my thermostat was not operating correctly, a tech came out the same day that I did the claim. He found out that the problem was wiring in the thermostat and was able to reconnect it.

I had a refrigerator issue. The techs determined that to fix it would be a lot more than just buying a new one. So, I’m getting a new refrigerator. I also paid $75 to have a furnace tune-up. When I did that, I received confirmation, “She's gonna do it,” but never heard anything. I called the company. They said, “We don’t do that. We were out in Pawleys Island, South Carolina.” I called AHS back and told them that I needed to cancel it. They said, “Okay. We’ll give you your $75 credit.” I waited and waited for that credit. I called twice on it. Finally, they called back and said, "You should be getting it any day now.” About a week later, the credit showed up.

The furnace wasn't working. The techs checked it and diagnosed the issue as it was defrosting. They made some adjustments and said that if it happens again to give them a call. They said they would be able to further check it. Everything has gone well so far. The claim process is straightforward. AHS lets you know what's covered and what's not. If it's covered, they take care of it. So, I like it. Get a home warranty similar to AHS.

American Home Shield is pretty prompt. If a put a service call in within 24 hours, somebody is getting back with me. Their response time is pretty quick and the contractors are good. But I had one service request for my AC and the techs said, "Oh, well, we couldn't find anything wrong." and they leave and I'm still having the same problem. If I put another request in, if it's for the same problem and I have already paid the deductible for that request, I shouldn't have to pay another $100 deductible. When the new contractor came, they found something else that was wrong that the other contractor missed and I still had to pay another deductible on top of that. But other than that, the $100 deductible is no problem with me. It's cheap.

Our heater just wouldn’t stop blowing out any cold air right at the beginning of November. South Placer came out and they were wonderful. The technician was very appropriate, COVID safe. Came out the first time and said, "This is something I can't just fix. We'd have to order parts." So, he called the boss guy, he came out and sold us on a new one. And he was able to sell us on a new one, but the money that they would give us for a new one, put it in there. So, it helped. And our heating bills look like they are going down. We have heat, we have cool. It feels good. I would recommend the vendor. If I had to go work for them, I would. Top notch company. And I was really surprised that American Home Shield contracts with them. I like that things are covered. Call in, $75 copay, our air conditioner, pump or dishwasher gets taken care of.

American Home Shield has done a good job especially since I've moved into a new area and I don't know contractors in the area. I've had four or five claims with them and generally, I’ve been happy with all of them. Recently, I had a bad thermostat that had to be replaced and the technician resolved the issue that day.

With AHS, I like that I don't have to search for someone to come in. Someone reputable comes and fix the appliances when they break down. The refrigerator stopped getting cold. The tech repaired it and it was fine. He just had to order the parts, so it took a few days. He was great. But when my dryer was not working, they sent someone out and he just looked at it. He said he couldn't fix it. So he recommended someone else come. But then I got a letter saying that it was considered maintenance. But if I don't know why my dryer wasn't drying, I'm not sure why it should have been considered maintenance, because it wasn't. The first guy that came out said that he couldn't fix the problem. But it was working a lot better by the time the second person came out and then they said it was a maintenance issue.

We had our air conditioner serviced and a contractor got out the following day so we were pretty happy. However, we had a service call on our refrigerator and it took nine days to get it fixed. We lost all of the food in the refrigerator.

We're satisfied. It was very easy when I submitted my claim online for my washer. The techs let me know when they were gonna be there. They came out and fixed it. Their service was really good. The washer is not leaking anymore.

Street Plumbing came out and took care of one problem. But they didn't take care of the other problem which is the main problem that I needed them for. They actually made it worse. It's a second-story bathroom and it was a bathtub that was leaking. They cut two holes in the ceiling downstairs. They said it was not leaking and nothing was wrong. I stood on the ladder, put my hand up and told them my hand was wet. The plumber insisted it was not leaking. He cut another section out and said it was dry. I looked at the sheetrock and told him it was wet. He took it outside and said it was dry. I rubbed my finger on it and the paper that was obviously wet came up. He agreed that it was wet and I told him to fix it. He told me my house is over 100 years old and they couldn't fix that.

The problem was that the door wasn't shutting all the way, so the machine thought that it couldn't run because the door was open. The tech was great. It has been great knowing that I just need to list a problem and the website will just tell me what category problem that is and connect me with somebody who can just fix it. That's done. Easy and cost-effective.

The AC unit outside wouldn't run at all. We called AHS and that same day, they sent somebody who fixed it. He was a little early but he seemed very professional. We've had to use AHS twice and it's been pretty smooth each time. They've promptly gotten somebody to our house to fix the issue. We've never had an issue with them not covering something. I recommend them.

The microwave had stopped working. My wife was heating up coffee. She said that she heard a pop. She opened up the microwave and the glass plate that goes on the inside cracked and it stopped heating. I submitted a claim online. I find the website to be easiest. Some of my appliances that came with my home were older ones. So getting serial number or model number may be an issue. But with that microwave, it was strange because we haven't had that microwave that long. So for it to do that, it was odd to us. But everything with it is functioning good at this point. Sears' technicians have been really good from my experience whenever we've had to have service done. One of their technicians has left and started his own business and he's doing really well. And we keep in contact with each other. So, I've developed the friendship with him and one of their sales reps just by them coming out to the house and servicing our products.

My freezer works side by side, but my refrigerator warmed up, so I called American Home Shield. The girl on the phone was a bit hard to understand, but very helpful and did a good job. I wasn't sure if they would cover it, but I put in an order then AHS said, "Okay. They'll contact you in 24 hours." They gave me the name of the place. I waited an hour then I called Sugar City instead. Lashiqua answered the phone, and she was great. This was the week between Christmas and New Year, a really bad week for the refrigerator to go out.

In the previous service I had, I was on hold for hours, and there was a big process of getting someone to come to my house. The people on the customer service lines were very nice and helpful. But it was kind of a little nightmare. I assume that everyone there is outsourced from somewhere, so when it's after-hours of United States time, they should tell people, “It's after-hours, so we will not help you,” versus having me being on hold for three hours and then telling me that I'm not gonna be helped. Otherwise, the vendors that AHS had been assigning contacted me quickly and it was pretty good. I'm still waiting for the reimbursement which was supposed to come within a week but didn't. I emailed them today and I followed up. But then it's a warranty company. The last service I got with them was great. Overall, I'm pretty satisfied.

Recently, our furnace wasn't warming up to where we had the setting. It was something on the control board. The technician came out and put a new board in and solved the problem. I like my home warranty very much. It's worth it, especially since they cover the big things like the furnaces. I had to have them come out for the air conditioner last summer and they just do a good job. Everybody's been pleasant. The problems have been solved quickly. I intend to keep it up. I'm very happy with them.

North Star did a good job. The guy was extremely thorough, polite and professional. The first person that came out didn't get things really fixed. He sent it to a secondary level technician, and he was very good. If we didn't have American Home Shield, we'd go directly to them. As far as AHS, we had a lot of little things go wrong with our house such as the stove and multiple plumbing things. So, it saved us money.

The toilet was leaking and it cost a $2,400 water bill. A contractor came out, fixed the leak, and now I don't have another $2,400 water bill. I was extremely pleased with American Home Shield's service. If something goes wrong, I can call someone for help and afford it.

Elite Electric came to look at my fireplace and they gave recommendations because it wasn't covered under my American Home Shield warranty. So, I will be using them. The guy was real good.

The whole inner tank of my water heater burst. They replaced it within two or three days and we had hot water again. The technicians did a good job. Everything was clean and the way I would have done it. The overall claims process is sometimes a little clunky but for the most part, it's worth the money.

AMERICAN HOME SHIELD is a fraud company. They take money every month religiously and when it is time to fix the appliances they don’t do due diligence. I have a dishwasher that was leaking and when we 1st called they sent a person to check and he said rubber around the door needs to be replaced and next day he came in and put the rubber seal and said it is all taken care of. When we used a dishwasher on the same day, it started to leak again and we called the customer service again saying it is not fixed and needs to be looked at again. And they said they opened a ticket with resolving department and it takes 48 hours to call us back with the status.

The dryer stopped drying so I went online and filed a claim. Lampe Appliance Service made contact a day after and it took them a couple of days to come out. Then, they were here for half an hour to do the repair.

American Home Shield is easy to use and their rates are fair. We used them for an electrician and that worked out fine. The claim process was very smooth. We made an initial contact online and they called us. We scheduled an appointment with the electrician and they were there within a day. The problem was an easy fix that took only one visit.

Recently, one of those switches that control the breaker was sleeping and could not stay on. It took the tech a while to figure out which one it was that was sleeping. But he was able to fix it. He was really pleasant. Everything's working fine now.

My oven didn't work, my cooktop was broken and so was the range hood. American Home Shield replaced all of the three. A contractor, Bert’s Appliance Repair and Services, came but I didn't understand the whole process with them. They diagnosed everything but after that, I had to get involved. I was thinking that Bert's was gonna handle everything but they weren't answering the phone either. They would text though, so I was texting them. Finally, I understood the whole process and I'm overall happy. I can get the replacement check and go and get it myself. I didn't know about American Home Shield but now that I do, I’d tell everybody about them. So far, I really like them.

My back doorbell stopped working. I have a Ring on the front and then I have a doorbell in my hallway. It kept lighting on and off and making a noise. The tech from City First Electric came out. There was a piece of something missing from it so he replaced the doorbell and replaced the back buzzer. City First Electric came fairly faster than normal. I've been threatening to cancel American Home Shield because when I put in an order, they would refer me to somebody and the contractor would call. They'd say they're coming out and then say they'd be late behind schedule, reschedule, and don't call me back. I'd have to keep calling American Home Shield. One time, it took almost two weeks for a contractor to get out to my house. I was not happy about that.

There was something wrong with the air conditioner. It was an electrical problem with the air. It’s an air conditioner/heater combination unit. American Home Shield finds someone to do the job and they're quick about it. The contractor worked on the unit and did a good job. The guy was friendly and informative. AHS should lower their prices. But they have always been good with follow up and keeping in touch.

My hot water heater went out. The techs were willing to come out right away, put me to the top of the list with the hot water heater being out. American Home Shield replaced it completely. They were quick and efficient. Everything was covered except a couple of attachments. Because my previous one was so old, the techs had to do some adjustments to put the new one in. But it was minimal. We're talking $100.

So far, I'm very satisfied with AHS. Recently, it was freezing cold and my heater wouldn’t light. I put a claim in that morning and the techs were there about 4 o'clock. They got it all resolved in one day. They were good. We've been here 12 years, and we've had AHS since the day we moved in. My hot water heater went out. They had me fixed up the next day. AC goes out, I'm fixed up. I'm really happy with them.

Our refrigerator wasn't working properly. So, we put in a claim. The reps were fantastic. The contractor came out. He was fast. He had to troubleshoot the issue. It was something he had to replace and went home and ordered it. And he was able to do it. I had to put it off a bit because we were out of town for the holidays. Otherwise, it would have got done a lot quicker. It was a smooth process.

The contractor came out on time, was polite and had a mask on. They did the work quickly and everything was fine. I would recommend them based on that one experience and I’ll probably be requesting them next time.

The contractor did a good job, but American Shield was horrible. I was without heat for a whole month. They said that they couldn't get the part of the thing that went up into the attic. There's a purchasing department. They said, “Oh, it's already being sent.” All of a sudden, it was even canceled once. And it was redone again. They said it was sent. Guillen kept on calling them, “This lady, she'd be calling us.” Guillen did it for me for a whole month. This lady, the one that works there, I would call and she would call for me. It was a compressor that they needed. They said, “Well, there's nothing we can do about it. That's just how it is.” They didn’t even try. My granddaughter was freezing.

American Home Shield's prices are significantly increasing just to keep the premium. We started at a price for my home to be at about $500. Now I'm paying about $1,000 for the same service and I'm not calling in services. Nothing is breaking. It's important but it's getting costly. If I could find a competitive company that provides the service that I'm used to, then I would be more likely to move. If I was getting $1,000 worth of work done, then it would seem practical because I'm getting something for my money. But right now, I'm paying for something that I'm not getting anything for in every year and I have to go up because of what the market is, which is not fair.

The technician was very prompt and efficient. The explanation was simplified to where I could understand them. He explained to me how not to have the problem in the near future. But AHS could do better when I attempt to contact a live representative.

We had an issue with our pool heater. The technician was great. The biggest challenge with AHS is because they keep the prices down, the repair people will use refurbished parts rather than brand new parts. So the first part they put on worked for about 24 hours and then it broke. They had to come back and put another one on. But since then, it's been fine.

My furnace was not working right. A tech came out and assessed the problem. He ordered a part, came back the next day, and he fixed it. He was professional and courteous. He was great. Overall, American Home Shield is good.

American Home Shield was running a checkup special for the HVAC system and Climate Masters was dispatched. The Friday that I scheduled for them to come out, no one called, no one showed up, and no one reached out. Then I called Monday and I got everything rescheduled. Had I not done that, I would have just spent 75 bucks and it would have gone down the drain. But other than that, the technician was fine. He actually gave me good advice for the filters. I also had a plumber come out Monday and the claim was covered. I would have had to pay a decent bit of money for someone to snake my drain, so having this warranty was nice.

American Home Shield's service is great. I've had people that came and took care of stuff. If there were more problems, they would come back and fix it. The only thing that was weird is I had a problem with a Whirlpool tub. The policy says what's covered, but then when you get into the nuts and bolts of it with a Whirlpool tub, there are very little parts that are covered. It's only if the motor goes down and not if there's a jet or the faucet. That's the same way with a refrigerator. You would think everything in it would be covered, but they would say only a couple of things that go wrong with it. Aside from that, the recent contractor that came was great. They were friendly, prompt and did the work. There were some things that they needed to come back because they might not have had parts and they followed through with that.

I'm not enjoying American Home Shield's service as it's been hard processing work orders. I put in a work order on the 26th of December for the ceiling fan and it still hasn't been resolved. I also put in a work order on the furnace and it's been an ongoing problem. A brand-new furnace less efficient than a 30-year old one that we took out was having some pilot issues. I was out of $2,900 for the installation along with a thermostat for $100-some.

The refrigerator ice maker quit working. I called AHS the day that it went bad. The techs were not here very long to diagnose it, but then they had to order the new icemaker from American Home Shield. They came back a week later when they got the part in. My icemaker’s working again so it’s fine.

With my AC claim with AHS, that was really frustrating. They sent out two different people. The first two guys that came said nothing was wrong with the AC unit and that it was just simply too small to carry the size of the house. They said it was only made to air condition a 1,600 square foot home, and my home is almost 3,000 square feet. This was during when we had a heatwave out here in California right before Christmas and it was 107 degrees outside. It was ridiculous. We're the original owners of the house. We bought it seven years ago as of last September and we bought it brand-new from Lennar, and this was the first time that I have ever had issues getting the house cool.

We're waiting on a check because we paid for a brand-new stove. The old one was not worth repairing. The service was very frustrating for my husband because he tried several times to get in touch with people. Either nobody knew anything about it or American Home Shield didn't get in touch with the mechanical service company that came to the house. There was a big lack of communication. Also, I understand things get more and more expensive, but we started out with $30, and now we're paying $70 for a home call. But we're gonna stick with American Home Shield because of the benefits out of it.

We had a sewer ejector pump that went bad. I put in a request the Thursday before Christmas, and the contractor was out Tuesday. They replaced it and did a good job. Overall, my first claim went smoothly, and I have no complaints. I would tell people it's a good idea to have a warranty.

When I spoke with the AHS rep, it was good. She was friendly and she met my expectations. The tech told me the pilot was dirty and that’s why the heaters stay on. He explained to me that when that happens, the heater locks for three hours and then during those three hours, blows cold air. That was why I was telling him that the heater works whenever it fails. Usually at night, it was blowing cold air. But at 6:00 in the morning, it was blowing hot air. He told me if it didn't work, just to give him a call. But, it worked. He was right. He was also really quick. He was very knowledgeable about what he was doing. ​Also, he was telling me about my ducts, that they were old and most likely, need to be replaced. Because I don't get enough air in my living rooms and I have a lot of air in the rooms.

I love Brick Street. I came across them the first time when something was wrong with my shower. The tech that came out was phenomenal. He fixed my issue with no problems. This time around, the claim was for my garbage disposal. Originally, American Home Shield assigned me a different plumbing company who never responded to the request. When I called back, I told them, "Since I had such a phenomenal experience with Brick Street the first time, can you send somebody else back from Brick Street?" That was exactly what they did. That guy came in, looked at the problem, diagnosed it, fixed it within seconds, and told me everything that I could do to prevent it in the future.

When we walked in the hallway past our air conditioning unit, we could hear a drip. So, my husband was said that maybe that was the freezer open. But we kept looking for it and couldn’t find it. Then, it got warm in here at 80 degrees that day. So, we went to turn up the AC and I told my husband that it was not kicking on. He started investigating a little bit and that was when he found that the coils on the AC unit had frozen solid. He checked around our heater to thaw the coils and when the coils got thawed, it wasn't getting cool in here. So, I got online and had it looked at because we don't know what was wrong with it.

Kitchen sink backed up, AHS said they will not cover any plumbing stoppage or help us drain the sink unless the backup is from the septic tank/sewage. Will NOT cover if pipe is clogged of any foreign objects, food, grease, etc. I was on the phone for over an hour and that is what AHS confirmed. Coverage is VERY limited and will use "NOT normal wear & tear" clause on almost everything. Location: Los Angeles. Entire experience feels very SHADY. Save the service fee and find a technician directly.

The communication was excellent and everybody we've dealt with gets a 5-star in our book. We were very happy. The contractor was the best. They were very knowledgeable and super friendly. They showed up when they were supposed to and had the stuff. We had a little bit of supply chain stuff going on with one of the appliances but everything was taken care of and we're fine now. AHS is a good deal and I’m very satisfied. We pay a service and if we have a problem, they find somebody and take care of it.

My last claim was for a washing machine. A-1 appliance came and they were very nice and helpful. We've filed other claims and they have been very good. That's why I continue to use American Home Shield. They're easy to work with and it's nice that i can do everything via the website to file my claim. By the next day, they'll communicate with me what they're gonna do about it.

I needed a faucet replaced so the plumber came and had to come back to fix one little thing. American Home Shield is great if you need them.

I've had American Home Shield for too long and it has not changed. It's always a fight. It seems when we use them, we never know if it's going to work out. There are a lot of times that American Home Shield looks for reasons why they can't cover items. We end up having to pay out of pocket and we also pay for the service call of whatever the issue is that can't be fixed.

I had an issue with the washing machine. I made the request, the guy came, fixed it, and left. It was great.

Our recent AC claim is not going as good so far because the company has come out three times to fix it. They're trying to assess the situation, but it looks like it may be a bigger problem, though. At first, it was the igniter for the heater and they fixed that. Then, it ended up being a wiring issue. They fixed that. It then went off again. They came today and they tried to troubleshoot it. But somehow, it came back on and they couldn't find the problem. We'll see later on today 'cause it usually works for 12 hours and then it turns off again. The company has great customer service and their work could be good, but they just haven't found out the real issue yet. I had another claim about my microwave a few months back and that worked out fine. Just having a home warranty, if something breaks, I can get it fixed.

I've been very happy with American Home Shield. I had a microwave that was dead and they replaced it. The process was effortless and the techs were courteous and seemed to know what they were doing. We had a problem with a dryer too and again, AHS sent somebody out who took care of it in no time. By having AHS, I have peace of mind because we know that they're gonna be there to support what appliances we have.