American Home Shield Reviews

I feel very confident about submitting claims with American Home Shield. The technician was very professional. He took the time to explain what the problem was. And more importantly, he fixed it. I have to follow up about a service we’re supposed to have completed. I know there were some parts that needed to be ordered for our microwave and washing machine. But other than that, everything has been going good so far.

I have an active water leak in the yard and yesterday I scheduled an appointment with them for a plumber to come out and take a look. They said no problem and the plumber will be there between 10 and 12 tomorrow. This morning I wake up and somebody calls from a toll-free number so I let it go to voicemail and they leave a message that they could not find a plumber to come out and that they need to cancel the appointment. Keep in mind this is for an active water leak and I could’ve had somebody else come out but instead they booked it for 24 hours with the water running into the yard and then called to say, "Guess what? We couldn’t ever find a plumber..."

Everything is great with AHS. When the techs came out for our garage door, they were straight to the point. They changed what was supposed to be changed. They told me some stuff to do and they were really friendly.

My microwave would not turn on. A technician came out and repaired it by changing a part that was needed. He fixed it and did a wonderful job. He was very knowledgeable about what he was doing and he explained everything. He also reminded us not to slam the microwave. The microwave started working again. American Home Shield provides excellent service. When I call them, I get quality service from the service providers they use.

I renewed my contract with American Home Shield because they have people in my area that are good technicians for what we needed to do. It’s also easy to get a claim started, but it’s like pulling teeth when the people that they hire out to come out and do repairs aren’t doing the repairs. I called American Home Shield a month before thanksgiving and it took them two and a half months for the people doing the repairs to get back to us on whether or not they were going to fix our stove and our fridge for us. When I kept calling the American Home Shield for support on this, they just kept saying, “Well, they’re saying that the parts are on backorder.”

We had one of the air conditioning preseason services done and it was fairly easy to schedule. The guy who came out was great. He was very personable and friendly. This is the first time we've used American Home Shield and went through Doctor Cool. I told them when I talked to them that I will ask for him every time I have a service on my air conditioner or furnace. I've got a couple of people that are with AHS and I've read the reviews. Most are good and some are bad. It's always scary when you have somebody come out and they're saying this is wrong. But right now, I'm very happy.

The microwave light display wasn't working correctly. The Real Appliance Repair technician had to order a part and it took about a week. Once it came in, he called me right away and he was out the next day. He fixed it and got it done in no time.

The water heater wasn't producing hot water. I tried to file the claim on the web but it wasn't working. You'd fill it in and then submit it, then it’d say, “Something went wrong. Try again later.” So, I tried to call and they told me that they would contact me that evening or tomorrow to set up a time. The contractor contacted me the next day and we set an appointment for them to come out. I was very pleased that they came out and solved the problem promptly. While the technician was out, there was some additional work that I would like done so I asked him if he would like to them. He said that he would and he gave me a price. He said that he would be back on a specific day and he never showed up and never called.

I've called American Home Shield a couple of times and they've addressed the issues I've had. Also, submitting claims has been seamless. I call them, they assign a contractor, and usually, the contractor calls back within a day and schedules an appointment. Recently, we were having water leakage in the basement. The guy from Aaron Plumbing inspected the sump pump. He was knowledgeable and knew what he was doing. He got it working and since then, we haven't had any problems with it.

The hot water heater was making sort of a little low whistling noise. When I Googled it, it said it could be anything from nothing to it getting ready to blow up. So I had a professional come and let me know that everything was fine. She was wonderful. I asked her if she was ever given a hard time because she was a woman, and she didn't elaborate. She just kinda smiled. It's nice when women can support women.

About a week ago, we started smelling gas behind our gas range. The gas company came out and detected a leak. They said we needed to get a plumber out here to find the leak and get it fixed. This is a severe gas issue and American Home Shield is sending out these small organizations that do not have the proper tooling and equipment. Now, they're going through the hassle of trying to find a fourth plumber to send out. Our range is still disconnected and we haven't had a range in over a week. I told them I either needed to get my case elevated or they needed to refund all my service contracts for the warranty.

We had an icemaker that quit working and when we called AHS to submit a claim, the rep we spoke with was very professional. We were told that the techs would be out within 24 to 48 hours from the time that we got the call and when they did, they were outstanding. But you don't repair those icemakers, you have to replace them. So, they ordered a new one, which took about seven days to come in, and they installed it. But for some reason, that particular refrigerator is prone to icemakers not working or failing. It quit working again for the third time, so they're replacing the refrigerator. We submitted what they asked for and we're getting what they call an E-card for Lowe's. We would go down to Lowe's, pick it out, then they'd deliver and set it up. All in all, I would tell my neighbor that he'd better get AHS, too.

The furnace wasn't working. The house would just get very cold. We called AHS. The guy came out there and he was quickly able to assess what the issue was. There was some sensor that we would never have known to check and he just wiped the sensor off, and it fixed everything. It was really a quick fix and we were super happy.

The claim was prompt and to the point. American Home Shield got it done. The tech installed the pool pump. Everything was nice and quiet. The guy was informative and gave me more tips on how to take care of the pool. Everything seems to be working good so far.

With the rekey claim, the tech was professional and pretty fast, didn't take very much time. He worked from his van that was parked on the curb of the property. Then recently, my dryer wasn't turning on. I submitted a claim to American Home Shield. They sent out a local guy. He came and diagnosed the problem. Just the fact that it took several days for him to come back and fix it was off-putting, but it wasn't super pressing. That was done in a matter of 20 minutes. Also, the fact that I paid only 75 bucks kinda makes it worthwhile. It worked out.

The stovetop wasn’t turning on and the gentleman looked at it and said he needed to replace a part due to possible corrosion and something else. He came out and replaced it. Given the pandemic and the estimate he gave me, I totally understand that the part took about two weeks to come in. We usually have to file the complaint in the automated system application and it’s hard to get in touch with American Home Shield initially. But once they’ve been engaged, it’s good.

The tenants had not cleaned the gutters on a property that I own, so the water ran over the gutter and the ice formed on the fan. The unit was vibrating violently. It was off balance, so the repair person threw some hot water on it, and now it works perfectly. It was addressed very well. I haven't had any trouble submitting claims to American Home Shield as well. I'm a real estate agent and some of my clients have had trouble once in a while. If they want to talk with somebody, they have to wait a long time. I usually have to wait 20 minutes to get ahold of somebody. That's the biggest thing I've heard. Even in our office, they said the biggest problem with the home warranty company is getting ahold of somebody when they call in.

A plumber came out for my hot water heater, but since it wasn't leaking, even though it was making noise, he couldn't do anything about it. He hated to take my $100 that I pay American Home Shield just to come out and tell me this, because I stated clearly when I set up the appointment with American Home Shield that it was making noise. The plumber said when the hot water hits the cold water in the tank, that's when it starts making noise. He said to keep an eye out and if it leaks, then I can call them back and then they'll be able to replace my hot water heater. Other than that, the plumber was very nice and professional.

It was a smooth experience with my dishwasher claim. I went online, submitted the claim and then they proceeded to send me a technician who looked at it. It was replaced and now I’m waiting for installation. I also had submitted a claim for an ejector pump, but that one was not resolved. I was disappointed with that one. On the American Home Shield website, there's no category for a sink ejector pump. So I was dealing with them for almost six weeks, calling almost on a daily basis to follow up and they kept giving me the runaround. I just gave up.

I called AHS to submit a claim. There was a shutoff valve underneath my toilet that broke. If I turned it on, water just spurted all over. It didn't take me long to get ahold of anybody at AHS. Usually, it takes forever. But this time, it was really quick. The techs who came were also very professional, very personable and made sure they cleaned up everything underneath real good. It was very nice.

American Home Shield is a real good company as far as getting a response back to the clients. The only problems that we’re having are the contractors that they're sending out. We thought it would be some company but most of the time, it's some mom-and-pop coming out and trying to fix the problems. And they would come out two or three times before we really get results.

AirMax had some issues with our furnace and the way it was connected incorrectly before. They were able to fix the problem, but they did have to come back out a second time to get everything working correctly. But overall, they actually did really well. Filing for the service request wasn't difficult at all. I just went onto the website and a few minutes later, I was done.

Submitting claims to American Home Shield has always been a pleasant experience. Every now and then, there have been some issues with the contractors. They would call and promise to do this, but I never heard about it again. Or they needed to do something else to tighten up the work, I didn't hear from them again. But the last work that we had was the most pleasant, zero problems we had. He did an excellent job.

This faucet is the third time I'm paying $100 to call for. The first one came in and said that there was a piece that was broken. Then I told him that that piece controls the water temperature. They said because that piece was missing, they couldn't do anything. I paid again. They came and said the same thing. The last time that came, the guy was efficient. But what he did was not properly done. He just kept managing it. There's already a hole from my second floor to the living room because of the faucet leaking. It needs to be changed. There was one who came to ask what is behind it and I said that it's another shower. He looked at it to be something difficult and didn't want to do it. I called American Home Shield to explain to them. They said I should call the company. They didn't want to listen to me. They should listen to their customers.

My toilet didn't flush. I made the call on the weekend and the first available appointment was on a Tuesday. When the tech came out, he went right to the job, did it, and got out. The toilet flushes beautifully now. AHS is a lifesaver and I would tell others that it would be much better going through their warranty than going to a regular plumber. I did that at first and the tech was going to charge me a lot of money just to do a snake and he was here for five minutes.

American Home Shield has good people around and they’re doing their job. I had my faucet broken and then something else broke. Also, the bathtub was making squeaking sounds. Recently, I had put in too many service requests and American Home Shield helped a lot.

I only have one complaint. Anytime there's a situation where American Home Shield cannot address the issues through their normal process, and they have to ask the person, like myself, to go and solicit their own individual to do the work and stuff, then there's a problem when that happens. Typically, the problem is because if I have to solicit someone to do the work outside of AHS, the likelihood is they are not going to be a vendor that AHS ever used before. And because of that, although that's not denied, AHS will allow you to do that, they expect that vendor to operate the same way as the in-house vendors operate with AHS. And I've had issues with that.

The thermostat was clicking on and off but the heater pump was not engaging. The tech said the motherboard on the unit went out. He had a spare one on his truck which was great and he got it fixed the same day. But we were five days without a heater because we had to wait for the time then the company. That's one of the things that we found out. When you go through the home warranty, you got to wait an extra day or two normally than you would if you call them directly. I’d like AHS to have a faster service call time. One time, 24 hours passed. I went back on and it said that I needed to contact that company directly to get them to come out. But in the past, they had contacted the company for me. I didn’t get an email response that I had to do that. It was a good thing I checked.

The first time I called an issue was on a rejector pump and I didn't know that it wasn't covered. That was kind of aggravating. But after that, everyone I've called in has been no problem, piece of cake, and worked out well. With my recent claim, American Home Shield was quick to respond when I called it in. They had the guy come out the same day. He diagnosed the problem relatively quickly and he knew what he had to change out. He was very professional and courteous. It was perfect. I couldn't ask for anything better.

Our hot water heater was replaced and that cost us another $300. I question that because we had to upgrade it. All the techs did was put new piping in. They just replaced old copper piping and put a wrapping around it. I thought "I paid $300 for that?" I also had three guys for a toilet issue but only two reported. There was a missing part and the guy who was in first said that they didn't replace toilets. I asked if he could fix my toilet and the tech said no as the issue was a missing part. I said that maybe the guy who had tried to fix it took that part. The tech said there was no record of that. It was frustrating.

I've had multiple claims with American Home Shield, and I'm happy with the results and the way they handled them. The only thing is, is after you submit the ticket in with AHS, you don't know if the vendor is gonna call you or are you gonna get called back. You have to log in and check the account because sometimes the email doesn't go through. I had an issue one time like that and I didn't know I had to call the vendor to schedule. I didn't get a call back, so I checked my account two days later. It said, “You've got the vendor at this number.” I thought, “Well, then I just wasted two days, instead of just calling.”

I had an issue with the plumber recently. He came out to look at the hot water heater and he tested the pressure. He said there was no leak, the pressure is fine, and I have hot water. He said there was nothing wrong with it. He told me that it had to be drained and he told me how to do it but he did not tell me the correct way to do it. Also, it turned out that the water pressure wasn't fine and was rather low. I just had another plumber come in because I had a sink stopped up. I asked American Home Shield if the new plumber could look at the hot water heater because the other guy did nothing. I also asked if I would have to be charged for it and the rep said they can have the plumber look at it at no charge but I was charged anyway. But the second plumber did a good job.

American Home Shield has taken care of what I've needed them to take care of. We had a toilet that was leaking. The techs that came were excellent.

Water is leaking on our unit's intake area. The tech was nice but he said that wasn't covered so he cleaned up the unit. AHS has been good but I wish there weren’t as many limitations with what’s covered or preexisting. Other than that, it's a good investment.

I had a claim for a toilet that stopped up that I couldn’t get unstopped by myself no matter what. I went online and put everything in, and had a call from the company in no time. It was great. The people were great. They came out fast and took care of the problem really fast. It's working well now. I'm so happy I took out American Home Shield. My son and daughter-in-law said I can’t go wrong with them and they were right.

The wiring was burnt clear off the inside of the water heater and the tech did a good job. He was very quick, efficient and knew what he was doing. I was happy with it. American Home Shield replaced the water heater. I had to pay for some extra costs to bring stuff up to code but that’s understandable. The claims process was smooth. You can call them and put in a claim or do it online. With AHS, it seems like every year, you got to at least have the air conditioner fixed. It's an older one, but either way, they seem to get somebody out here right away and get it fixed up for me. AHS was great and the service was good.

The claim went smoothly and I was satisfied with the experience. This was the first time that I was using this type of service and it was quick and easy. American Home Shield was very reliable.

I bought a house in Arizona and just wanted the locks to be rekeyed. I determined that American Home Shield would rekey locks for a $75 out-of-pocket. They called me and asked me if I had any questions. I asked them about that and then I got that scheduled with them at that time. I just talked with him on the phone. He told me what he had to do with the locks. He had to do a little extra work on them so it cost me more than 75. But he explained it well, was very professional about it, and the locks work fine. If you're buying a home, I'd recommend American Home Shield. Go for it.

We moved into our house in August. Having the peace of mind of not having to replace something extremely expensive as soon as we moved in was really helpful. I have a two-year-old and I have to be worrying about her and not about appliances. The first thing we had to do was change a garbage disposal that was already leaking. Recently, my washer wasn't draining properly and the tech was great. He changed a part that he thought might be the problem. He said to give him a call back if that's not the problem and he would come back as soon as he can. This is the second time we've had that contractor over and the tech is usually here within 48 hours.

AHS is convenient. When my AC was making noise and wasn't getting cold, the contractor told me what they came to do and they did it. They did awesome.

Dalton the plumber fixed the hot water handle that I couldn't turn all the way backwards to the wall. He also fixed my toilet flush. This was the second time that AHS sent someone out and since the last guy came to the house three months ago, the toilet flush has broken again. I was very pleased with Dalton. He was very nice, professional, and knowledgeable.

Shortly after the winter storm, what happened was our electricity came on. Atmos started to send through gas to everybody. What Air Majesty and the builders told me was I have a little bit more elaborate train system in my house. And so, it turned on, but it didn't heat. I've tried it again, and it didn't heat. It has this mechanism in it that Air Majesty told me that after two tries, it'll shut itself down. That was very helpful for them because by the time they came and turned it on to get it working, it was the third time. They said if I would have turned it on, waited a while the third time, if Atmos sent enough gas through, the system would have just started working right away. So, they helped me understand a little bit more about the system I have.

We had a ceiling fan that stopped working, and a tech came out to fix it. He came out the next day. He was supposed to be here at 8 o'clock in the morning, and he arrived exactly at 8 o'clock. He had a mask and everything that he needed. It took him only about 20 minutes to fix the fan. He explained what he did, showed me the part and he was gone. It was a very good experience. American Home Shield also replaced the refrigerator and a washing machine for us. They do a great job that's why we've stayed with them.

The contractors have been fine. They're on time and courteous and they get the job done. I have AHS on one of my other houses and seem to be okay there, too.

I had a refrigerator that quit working. It wasn't keeping stuff cold. The repairman thought that the relay had gone on the computer board. But it had fried, and the compressor was out on it. He replaced both. Then he looked at my washing machine because it intermittently won't drain. It also didn't have any codes and he couldn't get it to do it. We thought the drain pump is getting weak, but he says it's just a coin toss until it actually goes for good. He knew what he was doing. He's been out here before and worked on my stove.

American Home Shield is a good company. I've also used them before when I first bought the house. I don’t like calling because they take forever to come to the phone but I don't have any issues with any of the contractors that I've had to use. Recently, a contractor came out for my hot water heater and my sump pump. The hot water heater had water around it but they couldn't find a leak anywhere. My sump pump was running and there was nothing in there to be pumped out. With pumping the water out, the little float got stuck.

They charged me for a full month of premium although I cancelled the policy on the first effective day of the month. They have cancellation guidelines that they instantly brought up when I asked about the reason for not refunding the money, but am sure they never discuss this when a customer is shopping for a home warranty policy, just like what happened to me. I remember I had asked about cancellation and all they said was there is no cancellation charge and I can cancel anytime. I would not recommend anyone to get policy from AHS.

I've had American Home Shield as long as I've owned my house and I've never had a problem. When something went wrong with the furnace, a technician fixed it the same day and was professional. The furnace has been working perfectly since then.

One of my toilets was clogged and the plumber got it unstopped. He ran a camera and he said that it was mud in the pipes.

I love American Home Shield. They've done what they said they were gonna do, and I've got no problems with them. I had a leak under my sink recently. The tech fixed it, and then he put the dishwasher in, so everything went just as it should. He was very good and he told me exactly what he did, and he did everything he said he's gonna do.

Our furnace stopped working and I wasn't quite sure what the reason was. So, I called American Home Shield. Within 12 to 16 hours, the contractor was out. I put in the submission the night before and I called them in the morning. They said they were gonna try to squeeze me in while they were in the area. They were very professional and polite. They fixed the issue and made sure everything was up and running for about 20 minutes before they left. So I have no complaints. They did a great job. They were about 20 minutes away from where I live but they still made it work for 30 minutes away.

American Home Shield was very responsive as far as timing when I made a plumbing claim and I like how I was able to do that online. The United Air Temp company called me that day or the next day and they were able to come out in a day or two. I found the process to be very quick and easy. The tech was really nice and friendly. He gave a high-level assessment of what was going on so that was good.

Recently, my ice maker stopped working so I scheduled a service. Come to find out the issue was just the filter so I paid $100 for nothing. American Home Shield has done a dishwasher repair and a garbage disposal for us. They've also looked at our air conditioner. It's very simple and painless to submit a claim to them.

The dryer wasn't drying. We filed the claim online and AHS told us who the contractor would be and to reach out to them. They reached out to me before I could and they came right out. The issue was the thermostat and they fixed it. We only have to dry clothes once now. When it was broken, it took five times to dry all of our clothes. Their service was great. I would call them if I didn’t have American Home Shield.

I'm very satisfied with AHS. I called them. It was the second day after that huge ice storm. No power for three days. The pool operates off of power. I had no juice into that and the pool was frozen solid. It was thick enough where my big fat cat was out there walking on it. The pool company came out a couple of days later and assessed the pool pump. He said it looks like it's going to be okay, but if it needs to have some electrical stuff done on the wall circuit and that would be covered. As far as I know, everything is okay. Now, it's running. There's no water leak too.

There have been a few things AHS hasn't covered, which is irritating. But I have eight houses with them and it would be too much work to switch. There was one instance where there was a hole up in a wall by a company they use, and I told them. Then, out of nowhere, I got a phone call from a person who does sheetrock and they said they're scheduled to go there and fix it, which was nice on their part. They could've just brushed it under the rug and said, "Sorry." So, that made up for some of the issues they don't cover. With our recent heating claim, the tech that came was awesome and he took care of it. I've had to use him before, and he communicates really well. Having AHS saves me money so that's good.

When the contractor came out, they looked like it was all mixed up. And they were young kids. They didn't know what they were doing. Mannerism was not good at all. I asked about my refrigerator, and I told him yesterday I still have the issue with the leak. When they moved it out, I wasn't aware it messed up my floor.

The last two times, I had Whitney Heating & Cooling, and the guy that came out for the plumbing was unbelievable. It was so refreshing to have someone come out that was so knowledgeable and sweet. I'm happy with American Home Shield. When I call them, they'll tell me that my service is going to be so and so, and I should hear from the company within 24 hours. That's great and I'm satisfied.

When we first started using American Home Shield, I was able to talk to a human when I first called. And in the last year or so, I’ve had to leave my name and number and have someone call me back. So, the response hasn't been quite as in person as it has before. But we've used AHS four times and have had good results with them. And this last time in particular, just some excellent response. The tech was very knowledgeable and went the extra mile for us. He did everything that I needed to be done, and he went out of his way and did some other things with the door itself that are going to help my door, which was an older door, last for some time more. I couldn’t be more pleased. I recommend AHS to other folks because I believe it is worthwhile service.

Our central air conditioning system was malfunctioning. It was sporadically shutting itself off. American Home Shield's whole system was efficient. I had to pay a $75 service charge, and it was only a very short period of time before I got a confirmation that I would hear from the contractor. We had an appointment the next day. The guy who came was very knowledgeable. He took the time to explain what was wrong and I was quite pleased. As it turned out, it was a small problem and he was able to resolve it with no parts, just a bit of service. It made the air conditioning system function more reliably. As the temperature is heating up here in Florida, that certainly helps us keep the temperature down in the house. Everything's been fine since. He also showed the sensor to me and showed me how to clean it out if I needed to.

The garbage disposal would just sit there and it would go down eventually and start to put off an odor. The young man was very amenable and he did the job very quickly. I was very pleased with the service. The garbage disposal has been working fine. It just makes a noise that I didn't have before, but it isn't anything major. American Home Shield has always been very professional and pleasant.

I did a claim to AHS for the sink and the dishwasher. There was nothing wrong with the dishwasher as well as the sink though. I just wasted money. I thought something with the dishwasher didn’t come on. The tech tested, and it came on. I had tried about five times to get it to come on, but he didn’t have to do anything. It came right on as soon as he checked it.

We're a little concerned with the heater that we have because we've had a couple of issues so far. But other than that, the warranty we've had with AHS is perfectly fine. We're going to renew it. The first guy that we had come out was a total jerk. He came in and listened to what I had to say but you could see from his body language that he didn't want to have anything to do with me being that I was a female. I showed him where everything was and he talked down to me like I knew nothing.

When we noticed there was a small leak in the toilet, we checked our warranty to make sure that it was covered. The warranty is pretty straightforward. We re-read it again so we knew to contact AHS first before doing things on our own. If we did it on our own, it was likely that it wouldn't be covered. We did a claim online and AHS set us up with a plumber very quickly. I heard from the plumber directly and that was within a couple of hours. A seal had broken around the toilet and the plumber reseated the toilet and fixed it. He was here for 30 minutes. Everything's going great.

I’ve been satisfied with AHS. They've been good to me. I've tried another home warranty provider and they sucked. I regretted it and I came back to AHS. Recently, the garage door wasn't pulling up. You could hear the motor running but the thing wasn't moving. An appointment was scheduled for the next day and the tech was splendid. He got the thing working. He did a little extra to lubricate the garage doors to not make it noisy. It was a pleasure.

When our heater wasn't making heat, I called American Home Shield and it was easy. They told me the repair company would call me within 24 hours, but they called me that same day and they were there the next day. The repair company worked on our heater and they were very professional and friendly. The guy explained it all to me and told me what part he fixed. However, we thought the unit was not working, so I had to have them come back out a second time. I did it through the website and when the guy came back out, he worked on it for a long time. Nothing was wrong and then everything was fine after that. The heat has been doing its job now. I was very pleased with American Home Shield. They really took care of me with this heater issue. It was quick service. It helped me because I'm not freezing. My house got down to 60 degrees, and that's cold.

AHS provides a wonderful service and they're prompt. Also, the contractors that have come out here have been very friendly. Our interactions have been very good and cordial. I'm glad we found AHS and that we’re on the roll with them. They've always been right there and we appreciate them.

There was some part that was broken that was allowing water just to flow into the dishwasher and flood everywhere. That part hasn't been repaired yet. But the plumber guy helped us turn off the water. He thought it was gonna take a long time for the part to come in, so we had to make his appointment later. But the part actually came in within two days. It's a real major bummer to have to schedule the guy so late because we can't use any hot water in our sink.

The guy that came to look at the unit and was gonna try to repair it was great. Brought his own blanket in, had all his tools, his mask, gone. He was very thorough and asked questions. The only issue I had was the delivery, and it wasn't the owner’s fault. It was his worker. When the delivery was happening, I called the company that was delivering and asked them if the guy, instead of giving me a half an hour, to give me an hour notice. They told me that they didn't have the guy's phone number. And then when I talked to him when he got here, he told me that they talked to him that morning. There was no reason they could tell them. I also got a furnace and a new refrigerator fixed through American Home Shield.

American Home Shield has been fixing everything the way they say. My refrigerator broke down during summer in Texas and I didn't know how I was gonna get one. My husband told me to call AHS as they might help me. I said, "They ain't gonna get me no refrigerator". But, when I called, they did. That made us really happy. Also, the replacement I got was upgraded. I wish AHS would cover a little more stuff. Other than that, I'm very satisfied. This warranty has been very beneficial for my whole family.

I’ve used AHS five, six times and every single time that I've used it, it's been perfect. Everything was beautiful with my AC claim. The tech did a perfect job. He showed up on time and was professional. He was explaining to me everything. One of the units was making a noise and he changed a part in it. After that, it stopped making the noise and was working properly.

Last year, the AC unit in my parent's house kept freezing over. I called American Home Shield and they advised me at the time that we were at the end of the season for the air conditioning. So for someone to come out and service it, I was probably wasting my $75 deductible because of the fact that we were getting to the point where we weren't gonna need the AC. If it was leaking Freon and it was low, and they put it in there, it would just be leaking over the season, so they advised to wait 'til spring to have it serviced, and that was what I did.

I've used AHS once and it was fine. The tech was here 10 minutes, hit two buttons, and left.

Our water heater unit was not working even though the power was on. When I went out to take a look at it, the reset button was not even attached to the unit. I pressed it and turned the unit back on. The water got scalding hot. There was steam coming out of my faucet that the water heater sounded like a hot water kettle on the stove. I immediately shut it off again. I called American Home Shield on a Sunday night and let them know the situation. They gave me Blue Collar Plumbing and I called them Monday. A tech got back with me early Tuesday and set up his earliest appointment. Unfortunately, it wasn't until Friday but that was fine.

The tech from US Air Conditioning of Texas seemed like he knew a lot about air conditions and it took him three hours but he fixed the problem. He found four issues and he stayed until everything was done and taken care of. Everything was easy with American Home Shield. I know I had missed a call and they gave me a call back and left a voicemail. They called me right back the next day.

We were having trouble with the thermostat keeping up with the temperature upstairs. It turned out we had a fan that was about to go out and Myers Comfort replaced that fan for us. It was a really good experience and the person who came out was very helpful.

Our dishwasher was leaking. We kept having water show up while we were running it. The technician was very friendly and professional. He repaired a couple things, put a gasket on, and got us some new shelf supports. When he came and ran it, it wasn't leaking, and it hasn't leaked since.

The washer started making terrible noises and wouldn't complete cycles. Everything went pretty well. Whirlpool contacted us and the kid came out. He immediately knew exactly what the problem was and ordered the parts. They told me when they'd be in and then they came out and fixed the washer. Everything is working like it's brand new again. American Home Shield has been worth the price. For somebody that's older, it's a very worthwhile service.

The techs who did my garage door and my dishwasher were very courteous. They did work really clean and cleaned up their mess. However, my garage door claim wasn't covered so I paid for it out of my pocket. But, American Home Shield's service is really good and I do not regret signing up with them.

We had a heating issue. They checked to make sure that everything was running because we were told that it wasn't working properly. Apparently, it's running okay. We also called in for a refrigerator repair. There was a problem with the refrigerator freezing food. The freezer door handle had also broken off. When I spoke to American Home Shield’s gal, I asked her if that handle was going to be covered. Because if it wasn't, I would have probably gotten rid of the refrigerator. She said, “Yes, absolutely. All parts are covered.”

My first claim with AHS was a plumbing issue and they didn't cover that. They said that it was the city's fault and not theirs. But the line was all clogged up. Come to find out after I got the third person out there, the tree root had nicked the line and over time, mud got in the line and clogged it all up. So, I had to get all that replaced.

I had a garbage disposal clog. I put too many potato peels down it. The guy who came for the repair was really nice. So far, my service has been good with American Home Shield.

Our condenser wasn't working, and we ended up having to purchase a brand new AC unit which is not covered under warranty. Hopefully, if I need American Home Shield for anything else, it’s covered. Apart from that, James from The Plumber was very nice.

The contractor came out right away for our oven claim. It was scheduled quickly. The first time, I thought they fixed it because it started working and it heated up. But it wouldn't go beyond 350. Every time I would push the button for it to go to a higher degree, it would go down instead of up. The appliance repair person came back out the following week and he found out that it needed an interface replacement. Then he got back to AHS. The part wasn't available and so they decided to replace it.

Our water heater was leaking. We had a tech out within the day. He was incredible and had the heater in and out in a minute. We got a new water heater and it has been excellent. I've also had a claim for a garage door opener. There was a stripped gear and my garage door wouldn't go up. The techs came out and fixed that. That's been working fine as well. My two claims with AHS have worked out really well. I'm very pleased.

We were having a banging noise in our dryer. The guy who came spent plenty of time, showed me everything he was doing, took apart the entire dryer, and what we found was a safety pin had come loosen off of something and got stuck in the fan. That was the banging noise. He cleaned everything up. He did a great job. He kept his appointment when he said he was going to be here. He called me when he was 30 minutes out like I had asked, so I could leave the office and be at the house when he got here. He followed up three different times via email to make sure we were not having any more issues with the dryer. The guy was absolutely terrific.

The microwave was just clicking smoothly and then all of a sudden, it started making a loud sound and smoking. MS Appliance was good. Their people had been on time and accurate. The only thing is that they schedule appointments 12:00 to 4:00, Monday to Friday only. It's an inconvenient time if one is working. Unfortunately, this time, they had something go wrong. They were supposed to come out and put in a magnetron yesterday between 12:00 and 4:00, yet they called me yesterday and said that they ordered the wrong part. But they would expedite the new one, and it'd be here in two or three days. So, that's no problem with me.

The people at AHS who you initially talk to are doing the best they can but it's obvious that English is not their first language. There's a lot of peat and repeat. I don't hold that against them, though. I'm sure they'll learn over the next few years in that. But I am also having a slight problem with answering any orders online. Other than that, AHS does everything they can. Their intentions are very good and they try their best to handle every situation.

The front panel wasn't working on my refrigerator. Home Shield is good but trying to contact the vendor was awful. That aside, the Sears guy who came out was very professional. The refrigerator has been fine since then.

The water in my shower was getting cold and we were getting to the point where we had almost no hot water. So I put in a claim to have the contractor inspect the hot water heater. I went through the American Home Shield website and it was pretty easy to use. I paid the $75 and put the claim in there. I was told that it would be 24 to 48 hours before I would get contacted and then the contractor would send me a message when they were on their way.

The ice maker on my refrigerator died. We had someone fix it and the tech was exceptional. The claim went very smoothly. So far, everything has been good.

Whenever we've had issues, they addressed them quickly. Recently, we had our furnace worked on and the tech came and fixed it in 10 minutes. He explained it and it was just a clogged drain.

I've been really happy with American Home Shield. If we have a problem of any kind, all we do is call and they schedule something right away. They send people out and it's really inexpensive. Their contractors have been helpful and friendly and they really try to do their best. If anybody's buying a house, I strongly suggest that they get the service.

We go online to submit claims and home issues are sometimes not standard and take a little bit of extra description. When we want to follow up on the status, we do a phone call. It's a good service but it could be up to 30 minutes with all the wait time. And when we do it online, we get an automated text back and if it doesn't answer the question, a whole day has gone by so we just call. Also, when a job gets done, I get this alert but it doesn't say the property or even the vendor. It's just some code. The text could include the vendor's name and the property. Other than those, Home Shield has contracted with good contractors and it's hard to find good help on this island because it's a small population. We have different types of AC systems out here and they are pretty good about sending the correct specialist.

AHS is a good company. The motor in the bathtub in my master bath went out and Draingo came and assessed the issue. They ordered the part and the only gripe I had was it took a long time but the service is good.

My washer was having some problems with the cycles changing and the water was continuing to flow in even when the washer was spinning. Also, the cycle would not complete. I called AHS on the phone and after I've put the claim in, they sent an email with the appointment time and date when the repair company, Lake Area, would come out.

The water wasn't draining and was backing up in the attic underneath the air conditioning unit. The contractor came and repaired the drain line upstairs. I recognized the company name. They had come out once before and took out two pounds of Freon 'cause the other technician had overfilled it. Then we found out that our other unit needed two pounds. I asked if they could just transfer that over there instead of us having to pay $300. He was a good worker. I'm happy that American Home Shield is able to send people out pretty dang quick, especially down here when it's hot. I just wish they paid more on the Freon instead of $10 off for 1/2 pound, it still was gonna cost us about 300 bucks. So, that has yet to be rectified. But I'm hoping water is not backing up upstairs.

We called for service and the tech came out and did a repair. But, it was still doing the same thing. So then he swung by and said he was gonna order some part. But, it took a long time to get the parts. The problem is we sold our house in the meantime. We were getting ready to move and we wanted to take this stuff with us. So because of all the delays, we couldn't get it fixed in time. We ended up leaving this stuff for the new homeowners. Then, the tech showed up with a part. But then the agitator wouldn't come off and then he had to order a new agitator. They have called again. We're trying to arrange a new appointment to get it fixed. But it was very frustrating. But for the most part of our experience with AHS, it's been good.

My dryer wouldn't cut off and it was making a whole lot of noise like it was falling apart. I called that in and the claim process was okay. The only difficult part about it was where American Home Shield got me hooked up with the first time. That contractor was no good and that really upset me. They weren't even answering the phone. American Home Shield should not deal with them anymore. I've been paying the home warranty for two years and I couldn't get any service.

With my recent claim, the heat was no longer being produced by the dryer. DC Appliance Service came and diagnosed the situation and found that it was a controller board, which was the first thing they replaced when the part came in. After they did that, it looked like it wasn't quite working yet so they checked and it was the heating element. They went and replaced that while they were still here 'cause they had one and that resolved the issue. They were very professional and they did their job efficiently. My only lament is it’s usually the case when parts take a long time to deliver, just makes it inconvenient. That's not their problem, though.

I've been a customer for 30 plus years and whenever I have a problem, American Home Shield sent competent tradesmen out here to handle the problem in a professional manner. They listen when I call them and tell them that there was a particular company they assigned my ticket to, and those people call me and say, "I can't come 'til next week." I call them back and say, "I need somebody else." They're good at reassigning the ticket. They're a good company. That's why I continue to renew with them, and I continue to encourage my family members and many friends to avail themselves of the protection by AHS.

The washing machine was not draining in the spin cycle and the repair guy found a sock in one of the hoses that was preventing water from leaving the washing machine. He gave me some information about some maintenance on the washing machine that I could do to clean out the fabric softener container. He was nice and professional. With the repair, I don't have to wring out my clothes before I put them in the dryer. American Home Shield has been very helpful and cost-effective in keeping my house repairs in order.

Everything went great. We lost heat for one day and it was something simple. All it was was condensation. The contractor has been good. We’ve used them several times under the warranty. We always go back to them.

The tech was very quick and helpful. He mentioned how we should get extra security because we have an extra window on the door and someone might break in and open the lock. I really liked that advice. American Home Shield is not very expensive and they offer a lot of services. Every time we put a claim in, they are very fast to respond. A technician comes out within the next day or so.

Nobody called me back to fix the hole in the wall that the contractor made about three weeks ago. I called and somebody was supposed to get out here but that never happened. But before that, the experience with American Home Shield was good. I had a couple of claims and they took care of all of them except when the heat went out and it was 30 degrees outside. I called AHS all night long and we couldn’t get anybody on the phone. They couldn't find a good company to come out because nobody wanted to respond right away. So, I ended up finding somebody on my own and I had them come out and do it. Maybe sometimes, the reaction time is a little slow with AHS but overall, it’s not bad.

Some of the warranty claims I've had to do has taken longer than others depending on the problem, but everything's been excellent. During the Covid-19 problems that we've experienced in the past year, there were times where I had to call in and talk to somebody. The wait time was sometimes two and three hours. That wasn't any fun, but other than that, American Home Shield's services have always been outstanding. That’s why I've been with them for seven years. One time, my thermostat went out for my upstairs unit. They came out, diagnosed it, and ended up putting a new thermostat in. That fixed the problem. The tech was awesome too. On a scale of 1 to 10, he's a 10 definitely. He explained everything and was super nice and very efficient.

My recent claim with AHS was for the switch for a ceiling fan that was not working properly. There was a short in it. The tech came out and he took the piece out. It seems to be working fine since then.

Every time I need help, AHS sends someone. It was real cold and my heat was going on alternate heat. I didn't understand what that meant so I called. Myers, the contractor, said that it was probably because of the cold, but I wasn't sure. They asked me if I still wanted them to come out and I said yes so they came out. They looked at the AC and they said that it was because of the cold weather. Myers was honest and they were good.

I've had to do two claims with American Home Shield since I bought the house and they're very good. They recently sent out a plumbing company that did a great job. At the point when the plumber first came here, he couldn't complete the repairs because there was more damage under the house. He recommended having work done and said he wouldn't repair it until it got done. I had to do an insurance claim on the rest. Once the work was done and it was dried out under the heat, the plumber came back and finished the repair under American Home Shield's warranty.

My air conditioner went out and American Home Shield sent somebody out who came the next day and took care of the situation. Everything has been working fine since then.

The wire connecting to one of the breakers just broke into pieces. It had to be reconnected. I called and it was a bit hard for me to understand the person that I talked to. She said they would call to set up a time 24 to 48 hours after I made the claim. Then I got a phone call within about 10 minutes of hanging up and the people were at my house within 15 minutes. They were extremely professional, helpful, and patient. I would highly recommend taking out a policy from American Home Shield. I've had great experiences and it was definitely peace of mind.

My furnace was not coming on. It'd be cold in my house and if I go downstairs to see what was going on, I could hear the furnace humming on and off. It wouldn't stay on and it wouldn't heat up the house at all. The guy that came out to look at the furnace told me he had to look at it all the way through. He went out to his truck for about 15 minutes and then came back in. He got on the phone with his boss, telling him what was going on after he worked on it. Then he told me it needed to be changed. He also told me that the wire was cut and his boss told him he could go no farther because it's dangerous. As he got ready to leave, he turned the furnace off. He said, "Well, it's shut off for now, but you can turn it on if you want to. There's the switch right there." So I had to ask him, "Why would I turn it on when you're telling me that it's dangerous for you to even work on?" I don't think my cord was cut.

The regulator on the water heater was bad and was causing thumping and banging every time the water was turned on. Also, we had a commode that was leaking through, the water would run out of it, and a shower faucet was also leaking. The plumber from Royal Flush Plumbing replaced the regulator on the water heater, the commode, and a mechanism on the shower. He was great and very timely. We requested to have him come back to do some plumbing stuff we needed. The only thing is that AHS gave us a lot of flak when we had to have the water heater replaced. It was pretty soon after we had just gotten the contract but we got that done.

Half of our electricity was off. We called it in on a Saturday, the contractor was closed but they came out Monday. This claim was handled in a timely manner. It turned out that it was an issue on Dominion's part so they had to come out there and fix some things. Right now, it seems like everything is okay. I'm going to keep American Home Shield. I'm going on five years with them so they do pretty well. There is one thing, though. They automatically take the payment out. A lot of people don't like that part. It was better when we pay when the contractor got there. I would like to go back to that because sometimes, the service might get canceled. Once they come, they still take the money out.

Our heat wasn’t kicking on during the snowstorm and I called American Home Shield. I told them what the issue was and the contractor, Chuey’s Air, called me within a day after that. As soon as our power came back on, which was within three days, the tech came out and tested all our stuff. He was able to put it on auxiliary heat and it started working.

It was determine that my furnace's igniter wasn't working. The tech who came was very efficient, thorough and quick. Now, my furnace works.

The ceiling light in my son's bedroom was flickering for quite a while and then it went out, and then it came back on. Then one of his wall lights wasn't working. So the contractor came out and they were very, very professional. They were very quick. They answered all of my questions. They pointed out different things to me to keep me informed. They managed to fix it successfully. It's been working ever since. They asked me if there was anything else that I needed help with or was having any issues with. They went above and beyond. The whole process was very proficient from start to finish.

We've had to use American Home Shield twice this year and both times, it's worked out really well. We had our water heater go out. I called it in and they sent a guy out. What had happened was, we had one put in several years back through American Home Shield and the place wasn't real reputable at the time that they had sent out, and nobody knew that. They didn't tell us what all had to be added on to make it work properly. So they didn't put this compressor thing on it.

I briefly had a home warranty that was awful. They sent people who misdiagnosed an issue and they wouldn't cover it. I found American Home Shield and spoke to their sales representative. He was amazing and he explained everything. I told him my situation and he said, “That definitely would have been covered. We have experts that come. We’re a large company. We don’t stretch ourselves thin. We can afford to have the best in your area.” I was happy with his explanation and I signed up for services. We happened to have something happen almost immediately after our coverage started. We were able to get somebody out almost immediately. They ordered a part, came back, fixed the item, and we were done. Everything was great.

I placed a call with American Home Shield for the plug for our garbage disposal and the light. We couldn't find the GIS that goes with that electrical outlet and the tech ended up having to replace the entire electrical fuse box. The electricity wasn't getting to it. But it does well now. My husband said that the tech did a great job, was very knowledgeable, able to find the problem and get it fixed in a timely manner.

Myers Comfort called before they arrived to confirm and they were on time. Then, once they got here, they went straight to work and took care of the problem. The service was excellent. AHS helps when you need service. I've referred them to my daughter.

The people who came out did a wonderful job. When they said they were coming, they showed up. They told me what they were gonna do but then they kinda left me hanging because they couldn't get the parts, which wasn't their fault. As far as the ending of it, I didn't appreciate it because I was told that I could get another washing machine but no one notified me. I had to call Home Shield a couple of weeks later to find out what was going on, and that was when I was informed. I still haven't got my washing machine yet because I fell down, so I couldn't get around for a while.

We had a plumbing issue related to the weather that happened in Texas. American Home Shield let me know the process and what was and what was not included in the contract so I knew how to proceed with the claim. The situation was a little more complicated and required multiple visits from the technicians. I would have liked to have had the issue all taken care of at once. But for the job that the technicians knew that they were coming in for, they were able to get it done and the work was of good quality. They were professional in their mannerisms. They seemed knowledgeable about what they were doing and answered questions. It's been a few weeks and there doesn’t seem to be anything wrong so far.

The hot water tank was leaking real bad down the front. The contractor was super friendly and clean. They were real well-mannered. I really like them. I would use them again. They cleaned their mess up. The experience was real well. It all went so smooth. But I've had heck with Home Shield when I filed an air conditioning claim back in August of the past year. I got an air conditioning heating unit replaced because it could not be repaired. Home Shield kept saying they needed invoices and that was $6,000 in my part. So I still haven't gotten anything on that. Other than that, they've always done fairly decent.

The toilet wasn't properly installed and it was leaking as a result. The plumber just came and tightened it down. He did a wonderful job. He was in and out and got it done quickly. It's just that having an AHS mobile app would be awesome.

The company who came for my garbage disposal claim was really efficient. They went above and beyond. I really like when they come because I know they're gonna do a good job. For my recent claim, the techs ordered the wrong part for my washer. They're supposed to be coming back out today. Normally AHS sends me a text with a reminder but I didn't receive one. Other than that, things have been good so far.

We had a plumbing issue and that was taken care of immediately. That was great. But we have another claim for our refrigerator and that stinks. The technician came out, looked at the refrigerator then he called me back saying they couldn't get a certain part so American Home Shield was probably going to replace the refrigerator. They would be contacting me. But I haven't heard a word. There has been no email or a call. It's been a good 30 days or more.

I called AHS on a Monday during the week of the storm, because my house wasn't getting as warm as it used to be. But the tech couldn't come out till that Friday. But the service provided by the tech was great. The furnace has been working fine now.

The limit that American Home Shield paid or allowed for the dishwasher was 500. We used the $500 and got an average to slightly below average dishwasher. It would be phenomenal if we can increase that. There was also a bit of a challenge with our claim. My wife said the first gentleman that came out to try to repair the dishwasher was great. However, he tried to order some parts in. By the time the parts came in and the second person came to install them, he said that it wasn't going to fix the problem. The second person said the issue wasn't fixable and we needed a new dishwasher. My wife wishes that would have been done upon the initial diagnosis, so the process could have been a bit faster and more efficient. The first person was wrong in their assessment, so we were without a dishwasher for a longer period of time. It took an extra three weeks before we had a functioning dishwasher again.

I have an issue with billing that I do not understand. There were two different charges and exceeded $100. I've seen that numerous times. Sometimes I tend to think AHS just haphazardly charges right and left without authorization. I've not been happy about that and if I decide to go a different direction, that would be one of the reasons.

When we had a leak in our basement area, a contractor came out and replaced the pipe where it was leaking. I was very satisfied. AHS is a beneficial purchase. I had the coverage previously when I first bought my house then I lapsed since then so I renewed the coverage when there were a few things that had gone wrong in the house that I didn’t have it.

We had a plumbing problem in our main line late in the evening and I made the claim late that night. Then, I called early in the morning to check up on the claim and they were able to schedule somebody out that day. The technician showed up and completed the job. The claims process with American Home Shield was good but there should be another option online to get emergency service because that was why I had called in the AM to follow up. A month ago, I did another claim and I called for a plumbing issue for a different problem in the house. It was an emergency but they weren’t able to get somebody out until the next day. Still, whoever I spoke to from AHS was very professional.

At first, I didn't know how to do submit claims by phone. I called again and I got a live person who gave me my contract number. Once I had that, it was pretty smooth sailing. I just walk through with the automated system aspect. I had a claim for the dryer and I told the tech what was wrong with it. He said I need to clean my vent out. I went up in the attic but there was nothing really in it. He came back out and I told him that it was the heating element. He put in an order for that, came back out, and replaced that part and it was fine.

We've only had really good results with AHS. I make the calls to get the appointment and I've got a couple of numbers for AHS. It used to be a pain. But there's one number that I seem to get through a lot easier than the other one. So it works pretty good now. For our recent claim, everything was scheduled pronto. The guy showed up early the morning after and that was fine. He was was very nice. Everything seemed to go very smoothly.

Our refrigerator's ice maker was making ice but wouldn't push it out. Also, the rubber gasket around the edge of the door was worn and was not keeping the refrigerator cold. The techs said they were gonna go and order the parts. They called us back, said the parts were in, put those in and now since then our refrigerator has been working fine. AHS did a fantastic job because when we were given who to contact and we got ahold of them, the contractor responded right away and the techs came the next day.

It wasn't as easy to get in touch with the first place AHS assigned me to. But with Astro Appliance, it was very easy. I even got a call and they gave me an appointment. I told them I needed it faster or sooner. The lady called me 10 minutes later and told me she got an opening. That was very nice. Astro was definitely better than my first experience with the first company. The person who came was very professional. This was the fourth visit for the same fridge and I hope it's fixed now. This happened over the course of about two and a half months. What I care for is not a replacement but more like fix the problem. I don't feel like American Home Shield has a lot of control over the way they give the contracts out and how they assign the contractors. I don't feel like there was a lot of diagnostics done. There are error codes in the fridge and I don't think anybody looked at those. I felt they changed a part based on what I said the problem was.

American Home Shield is good and I like it. But, the vendors and the calls to the vendors are not good. Techs installed a water heater for me but the water coming out of it is smelling. I've had to call 10 times and the vendor has rescheduled the appointment four times already.

With my most recent claim with AHS, I called and I got an assigned person the same day. Usually, it takes a couple of days, which is not terribly pleasing. But this one was really good. The plumbing issue was dealt with really well. In the past, when I've had appliance issues, it was a little on the slow side.

Our garbage disposal quit working and the contractor had to replace it. Everything seems to be working. I've always had good quality service with American Home Shield. I had one issue three years back and I let them know about that. But other than that, we have had no problems. It’s convenient and I’m pleased with the quick response that we received from the contractors.

American Home Shield is sending me out another plumber. I had a horrible experience with Infinity. She thinks I threatened her. I have the text exchange. It wasn't a good fit at all. Her plumbers came out here and they delivered a set to her office saying they delivered a set to me. Then, she said something about double billing. I said, "Y'all should be the one getting the part, not me. I'm not a plumber." She got highly offensive. I paid my bill and they're gonna send me out another plumber on Tuesday. Infinity Plumbing has poor customer service.

My oven wouldn't come on. The tech said there was an issue with one of the fans. He had to come back to get an oven puller and then order a part. I'm happy with everything.

The first time we called American Home Shield, it was on a Friday and the furnace wasn't working. We could not get ahold of anybody because the answering service, apparently, does not forward the call. It was a while before the tech got here and the temperature was dropping consistently. The guy was perfect and extremely helpful. I appreciated his help. The problem was the communication time regarding something that was urgent. The second thing that happened was the garage door stopped working and again, it was the weekend. But this time, it wasn't an emergency. The tech got the call on Monday instead of any other time. He came and he was very helpful and courteous. AHS has been beneficial but not efficient. That’s part of having things break down on Friday. If it's an emergency, I want a response and if it's not, it's perfectly fine to tell me that they will notify the contractor on Monday and he will call me.

I recently had the furnace worked on and it went fine. The tech from Express Heating was professional.

I've had a couple of situations lately where AHS doesn't have enough personnel working. There was a cross-up with something that I had tried to put in a request for services that weren't covered and then I got charged for it. I was told that I was going to get a refund for it and it took five phone calls over a couple of months to get that resolved. But the experience I had for my garbage disposal claim was easy.

I can't stand Service One Air. I had to call them three different times to get the same thing fixed. We were out of heat in the most coldest time and they didn’t come right on. I have a 9-month old grandbaby and a 78-year old mother but they didn't care. They took their time because their servicemen reported something that was not true to their supervisor. When the supervisor came out, they saw that their work didn't even add up. I had to call American Home Shield and raise a lot of hell about it for them to send someone else out. Service One Air kept saying it was my thermostat and I kept asking them, “Would American Home Shield allow me to get another Nest?" The repairman said he did not know but he went back and reported to them that I said we didn't want it.

My furnace wouldn't stay on. It just would turn off or wouldn’t start up. I was extremely happy with Air Pro. Everything’s fixed and running.

Every claim I had was fixed. I had a little confusion with my washing machine but they got that fixed and when I had an air conditioning thing, they did that very well.

American Home Shield sent out A-1 Affordable for the garbage disposal. The tech had the part in the car, and he repaired it. He was in and out in 15 minutes. It was great.

Recently, we had some blockage in one of our toilets and a few of our faucets were leaking. The first time the techs came, they've used an auger to fix the blockage in the toilet, but then it was still getting backed up. So they came back again to fix that. It's working well now. They were very friendly and good. American Home Shield has been great to us.

Regarding our recent refrigerator claim experience with AHS, it was a little lengthy waiting on the part. We had to check on it and they said that part hadn't come in. But overall, it was good. We were satisfied. I don't know how long it would last, but we're getting ice now.

A tech from Home Service Plumbers came out because the toilet and the shower were backing up. He said that the septic must be clogged somewhere and he said if it's still a problem after the septic service company comes out, to call him and he would come right back out. He was very nice. American Home Shield has helped us out many times with our air conditioning and our bathroom and we’ve had nothing but good experiences with them.

AHS is worth it. They're reliable and timely. I had them for a while before too. Recently, my tenant called me because the heater wasn't giving any heat. We called AHS and the waiting time was a long time but the claim itself was simple. They told me to work with the contractor and gave me a telephone number. They said the contractor would come. Because it was heating and the tenant had a special needs child, they kinda expedited it for me. They let us know when the contractor was found. They appeared professional and good. They needed a part that they had to order. It was over the weekend so they got the parts there on Monday. They were on time and exceeded expectations.

Our thermostat had stopped working after a power outage. My wife submitted a claim online and she was told to expect the contractor in a day or two. It turned out that the tech was not able to repair it so we switched it out for a new thermostat. He also found that we needed to change the filter on our furnace. We had an issue where he had to come out a couple more times 'cause every time he left, the heat would stop working again. He was good at getting back to us when we contacted him and let him know that there was still something wrong. Also, he was quick about coming back as quickly as he could. He did a good job and our heat is working fine now. I would probably call them again.